Siva Ramakrishna. M Email: shiva_medikonda@yahoo.co.

in

Mobile: +91-9985169581

Professional summary

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Having 4 years of total experience in Application support, System and Network Administration. Taking care of day-to-day network related issues for employees across the globe and striving for giving uninterrupted network services Day to day work assignments by creating a Change Request with Network managers like ISP or MPLS circuit migration,device setups at the site Troubleshooting network issues globally like loss of connectivities and ISP fibre cuts, power outgaes and do necessary failovers of internet traffic , in order to the users not effecting their regular work
Enabling/disaling network ports and changing VLANs as per the requirement

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Creating and Configuring Network and Dial-up Connections. Configuring VPN server, RAS Server and Connect to computers by using a virtual private network (VPN) connection. Create a dial-up connection to connect to a remote access server. Implement, Configure, monitor and troubleshoot Terminal Services. Remotely administer servers by using Terminal Services. Experienced in maintaining the Active directory and taking backup of active Directory and restoration whenever needed. Creating sites and subnets and maintaining windows Creating Users ,Groups, Organizational units and Applying Group Policies to users on the server according to the requirement. Managing File servers and applying Disk quotas on File servers for employees in the Organization depending on the privileges of the user.  Experience in Operating systems like WIN9X, WINNT4.0, WIN2000, WIN2003, WINXP and Win2008.

Qualification

 B.TECH in the stream of Computer Science and Information Technology (2002-2006)
in Gudlavalleru Engineering College, affiliated to J. N. T. U

Professional Experience

GOOGLE

Brigade's infrastructure is designed to provide 24X7 support. Brigade has strategic alliances with top technology companies to support Brigade's internal and external customers with the best tools of the industry. service level agreements for uptime. Enabling/disaling network ports and changing VLANs as per the requirement Creating queues.ltd Responsibilities Being a Senior Systems engineer in GOOGLE.4 tiger and OSX 10. continuous service level improvements and other key performance metrics. fast lists) groups and LDAP groups Migration support for blackberry users (from BES to GBES) Trouble shooting VPN issues based on error codes Configuring and trouble shooting wireless on windows. linux as well as mac machines. escalating ubiquity instance. Brigade has 2 delivery centers in India: Both located in Hyderabad. Preparing the Weekly team meeting agenda.5 leopard Access permissions. mailing lists. need to support a broad range of applications which googlers will use on daily basis. Gmail and You tube issues depending on severity of the error/issue Corp hosting linux machines Giving the KT (Knowledge Transfer) Technical document for the entire team using the Power point Presentations and updating the global knowledge page. Responsibilities .    To work accordingly to the guts (GOOGLE Unified Ticketing) system and to maintain SLA Trouble shooting windows . blaze.Systems Engineer (L2) may2009 – Till Date Working for GOOGLE as L2 support systems engineer on behalf of css india pvt . IT Support specialist Sep 2007 – Apr 2009 Brigade is a Business Process Outsourcing (BPO) services company for global corporations. Application support like eclipse. single points of contact. Filer share issues Account creations and password managements for Ipass logins Basic trouble shooting. mac OSX 10. srcfs on linux machines which can used by developers Management of google(auto lists. USA. aliases using trax page Software installations through pushygalore Updating group policies in user’s machines if needed               Professional Experience Brigade corporation India pvt ltd. Brigade is headquartered in Chicago with a relationship office in San Francisco.

Maintaining Point to Point links and leased lines. Ltd.                Professional Experience Network Solutions Pvt. IIS servers.authentication.SUP720. Performing backup tasks on daily. weekly and monthly basis Installing. in order to the users not effecting their regular work Installing and configuring of Windows 2003/2008 servers. Disk quota Management using Windows. Desktop maintenance and support. Providing 24/7 on-call support to entire Brigade network infrastructure . Lotus Notes administration.device setups at the site Configuring Routing protocols. managing and troubleshooting of Printers. IP Monitor 8. Organizational units and Applying Group Policies to users on the server according to the requirement. power outgaes and do necessary failovers of internet traffic . Hardware problems. Basic knowledge on PIX 515e firewall. . maintaining servers With regular software updates and antivirus updates.t.c Taking care of day-to-day network related issues for employees across the globe and striving for giving uninterrupted network services Day to day work assignments by creating a Change Request with Network managers like ISP or MPLS circuit migration. loss in network connectivity. Backups /Restore using Third party software's such as Veritas Backup. Minimal knowledge on AVAYA and Vonage phones. 2800 series.Groups. Exposure to all levels of system and network issues.devices malfunctioning. modifying user properties. network outages. Experienced in maintaining the Active directory and taking backup of active directory and restoration whenever needed. sub-netting.5. tickets creation for major issues e. Maintaining DNS and DHCP server. Managing File servers and applying Disk quotas on File servers for employees in the Organization depending on the privileges of the user. IPSEC tunnels configuration when changed are scheduled as per change requests by global network teams     Preparing the Uptime report of ISP’s in Google and presenting it to the Management  IOS Upgradation on. checking statistics using TCP/IP utilities such as Ping Tracert and basic troubleshooting. Experience in internetworking with Cisco 2600.SUP2 Supervisors using TFTP  Troubleshooting network issues globally like loss of connectivities and ISP fibre cuts. Network administration: Configuring IP. assigning rights to user. and PRTG. Creating sites and subnets and maintaining windows Creating Users . Password management through Windows NT/ 2000 Group /Security Policy O/s installations and software deployment. L1 support Desktop Engineer         Feb 07 to Sep 07 User Management: Creation of user accounts. change requests .where we the team are the primary contact for any network issues viz. Managing monitoring tools like Whatsup.

Hyderabad.  Trained in Linux from GOOGLE corporate.  Trained in CCNA from Zoom Technologies. Hindi and Telugu. Updating virus definitions on the server. M : Indian : Single : English. Professional Training Certifications and Achievements  Completed corporate training in MCSE from IBM trainers. M : Bhaskara Rao.No . • • Cisco Certified Network Associate – CCNA Received Star Performer Award of the year – 2010 from Present Employer Personal Details Name Father’s name Nationality Marital Status Languages known Residential address Place: Hyderabad. Date: : Siva Ramakrishna. M.Siva Ramakrishna . Aditya Nagar. Kukatpally. scanning and removal of viruses from Network (McAfee). : H.23-5-232.