Question 1 High-quality products and services are the most profitable.

Selected Answer: Question 2 True

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1 out of 1 points Which of the following is not one of the major categories of costs associated with quality? Selected Answer: none of these; they are all major categories of costs associated with quality 0 out of 0 points Internal failure costs are associated with scrap, rework, and downtime. Selected Answer: True 0 out of 0 points For most, if not all organizations, quality is a tactical rather than a strategic issue. Selected Answer: True

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0 out of 0 points Continuous improvement is based on the philosophy that any aspect of an organization can be improved. Selected Answer: True 1 out of 1 points "Kaizen" is a Japanese term meaning Selected Answer: continuous improvement 1 out of 1 points "Quality is defined by the customer" is Selected Answer: a user-based definition of quality 1 out of 1 points A fishbone diagram is also known as a Selected Answer: cause-and-effect diagram 0 out of 0 points Quality is mostly the business of the quality control staff, not ordinary employees. Selected Answer: False

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0 out of 0 points One of the ways that Just-In-Time (or JIT) influences quality is that by reducing inventory, bad quality is exposed. Selected Answer: True 1 out of 1 points According to the manufacturing-based definition of quality, Selected Answer: quality is the degree to which a specific product conforms to standards 1 out of 1 points "Making it right the first time" is Selected Answer: a manufacturing-based definition of quality

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1 out of 1 points Which of the following statements best describes the relationship between quality management and product strategy? Selected Answer: Managing quality helps build successful product strategies.

Selected Answer: False Question 20 Question 21 Question 22 Question 23 Question 24 1 out of 1 points The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as Selected Answer: benchmarking 1 out of 1 points A successful TQM program incorporates all of the following except Selected Answer: centralized decision-making authority Question 25 . manpower. machinery/equipment. Selected Answer: Question 16 False False 0 out of 0 points 0 out of 0 points 0 out of 0 points The definition of quality adopted by The American Society for Quality is a customer-oriented definition. 0 out of 0 points A cause-and-effect diagram helps identify the source of a problem. Selected Answer: True Question 17 1 out of 1 points The process improvement technique that sorts the "vital few" from the "trivial many" is Selected Answer: Pareto analysis Question 18 1 out of 1 points Building high-morale organizations and building communication networks that include employees are both elements of Selected Answer: employee empowerment Question 19 1 out of 1 points All of the following costs are likely to decrease as a result of better quality except Selected Answer: maintenance costs 1 out of 1 points The "four Ms" of cause-and-effect diagrams are Selected Answer: material.Question 14 Conforming to standards is the focus of the product-based definition of quality. problems. or defects 1 out of 1 points The role of quality in limiting a firm's product liability is illustrated by Selected Answer: all of these are valid. Selected Answer: Question 15 An improvement in quality must necessarily increase costs. and methods 1 out of 1 points Pareto charts are used to Selected Answer: organize errors.

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