participant

workbook
Video and Online Learning Experience written by
Leslie C. Aguilar, based on her book, Ouch! That Stereotype Hurts

Video segments produced and distributed by

Joel Lesko, SunShower Learning

Online Learning Experience designed and developed by

Dr. Steven Yacovelli, TopDog Learning Group, LLC

v2.0 © 2020, International Training and Development, LLC

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GOAL
Explore communication skills for promoting inclusion and respect
in the workplace

OBJECTIVES
1
! Explore the impact
of stereotypes 2
! Identify the most
common reasons 3
! Enhance your skills for
speaking up against
and biased people sit silent in stereotypes and
statements, even the face of bias and demeaning comments
when casually said stereotypes without blame
or shame

KEY CONCEPTS
Follow along with the terms and definitions in the online module. Connect the key
concept to its correct definition.

“Including or being included; an

environment that embraces
individual differences among people.”
Ally
“The many similarities and
differences between people.”
Bias
“An oversimplified image or statement
applied to a whole group of people, Diverse / Diversity
without regard for the individual.”
Inclusion
“A predisposition to see events,
people or items in a positive or
negative way.” Silent Collusion

“To go along with through silence.” Stereotype

“Someone who speaks up

on behalf of someone else.”

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OUCH! REFLECTION

1
Do you ever hear similar stereotypes or biased comments in
your community?

2
Why do individuals sometimes remain silent in the face of stereotypes
or other demeaning comments? Can you recall an example when you
remained silent?

3
How does this video relate to you? Do you see yourself reflected
in any way?

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SPEAKING UP! REFLECTION

1
Of the six techniques presented for speaking up on behalf
of respect and inclusion, which technique(s)
do you already utilize?
Assume Good Intent and Explain Impact • Ask a Question

Broaden to Universal Human Behavior • Say Ouch!

Interrupt and Redirect • Make It Individual

2
Select an additional technique you will practice and
become comfortable using. When will you
use this technique?

3
What’s the impact of staying silent when you hear
stereotypical comments?

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SPEAKING UP! ACTIVITY

Follow along with the vignettes in the online module. Decide which technique or
techniques each vignette demonstrates and circle the technique(s) used.

Assume Good Intent

and Explain Impact

1
Ask a Question

Interrupt and
“Look, I know you meant that to be Redirect
funny, but it hurts.” Broaden to Universal
Human Behavior

Make It Individual

Say Ouch!

Assume Good Intent

and Explain Impact

2
“The baby boomers won’t have the
level of tech savvy we need. We need Ask a Question
to recruit young kids right out of
school.” Interrupt and
Redirect
“Well, let’s not assume that all the Broaden to Universal
young people will have the skills we Human Behavior
need and others won’t. Let’s test
everyone’s skill and then make a Make It Individual
decision based on the results.”

Say Ouch!

Assume Good Intent

and Explain Impact

3
Ask a Question
“Those people don’t even try to speak
English.” Interrupt and
Redirect
“You sound frustrated. What happened? Broaden to Universal
Was there someone you couldn’t Human Behavior
understand?”
Make It Individual

Say Ouch!

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SPEAKING UP! ACTIVITY (con’t.)

Assume Good Intent
and Explain Impact

4
Ask a Question
“I’m not sure I caught that. What were
you saying?” Interrupt and
Redirect
“Do you mean that?” Broaden to Universal
Human Behavior
“Uh, what are you saying, man?”
Make It Individual

Say Ouch!

Assume Good Intent

“So, about the holiday schedule.” and Explain Impact

5
“Let Jenny work the holiday shift. She’s Ask a Question
single; she doesn’t have family.”
Interrupt and
“Ouch!” Redirect
Broaden to Universal
“What do you mean?” Human Behavior
“I know that you’re trying to help out the Make It Individual
other employees, but is that fair to
Jenny?”
Say Ouch!

“OK, that went really well. That wraps things

up, is that right?”
Assume Good Intent
“We really need someone who is young and
and Explain Impact

6
energetic for this job.”
“It sounds like you’re saying an older person Ask a Question
couldn’t do this job. Is that what you mean?”
Interrupt and
“Well, not necessarily, but they really have to Redirect
have a lot of energy, deal with the public, lift
heavy things.” Broaden to Universal
Human Behavior
“So what I’m hearing you say is we need
someone who can lift heavy things, and who Make It Individual
has a lot of energy to deal with the public.”
“Exactly.” Say Ouch!
“OK, we’ll look for those qualifications
regardless of the person’s age.”
“Well, okay, yeah.”

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SPEAKING UP! APPLICATION

How will you apply your learning from Ouch! That Stereotype Hurts
at work, at home, and elsewhere?

Never doubt that a small group of

thoughtful, committed
individuals
can change the world; indeed,
it’s the only thing that ever does.
~ Margaret Mead

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KEY LEARNING SUMMARY

Stereotypes exist and are prevalent in our society.

Stereotypes are oversimplified images and statements applied to
a whole group of people, without
regard for the individual. Bias is a predisposition
to see certain things, events or
people in a positive or negative way. No one person or
group owns bias or stereotyping. The same person can
be both recipient and sender of
Stereotypes touch biased statements.
every person – we may send stereotypes,
be the recipient or target of stereotypical
statements, or we may be a bystander witnessing
stereotypes. We either speak up or stay silent
There are many reasons
in the face of stereotypes and other
biased statements. people remain silent in the face of
stereotypes or other biased statements, even if they’d
like to speak up – embarrassment and discomfort, fear
of social isolation or negative implications, or they
don’t know what to say.

When we remain silent in the face of stereotypes

and other disrespectful comments, others interpret this as
agreement or support. This is called
silent collusion – to go along with
through silence. There are ways to speak up
without blaming or shaming the other person.
The key is to assume the other person is a decent
human being and did not
intend harm.
Anyone can speak up in the face of demeaning
or stereotypical comments. You don’t have to be the boss.
A simple phrase or question on your part
can turn a conversation from destructive
to productive. An ally is someone
who speaks up on behalf of
someone else. Sometimes as a bystander, you have
more power to influence change than does the
targeted person, who may not be present, may feel powerless to speak
up, or may be stunned into silence.

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NOTES / THOUGHTS

One voice – your voice – matters.

So, go ahead,
speak up
on behalf of respect.

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We will have to repent

in this generation not merely for the hateful
words and actions
of the bad people but for the
appalling silence of the
good people.
~ Dr. Martin Luther King, Jr.

simple act of
The
We must
naming a bias
be the change as such or objecting to it on the spot
we want to see in the world. establishes a social atmosphere that
~ Mahatma Gandhi
discourages it:
saying nothing
serves to condone it.
~ Dr. Daniel Goleman

Communication
provides the
legs for bias, I am only one;
carrying it from person to person, from but I am still one.
generation to generation. I cannot do everything, but still I
Eventually, however, communication can do something.
will be the way I will not refuse to do the
to end discrimination. something I can do.
~ John N. Bailey, ABC ~ Helen Keller
Exec. Director of the International
Association of Business Communicators

© 2020 International Training and Development, LLC

www.TheDiversityCenter.com elearning@TheDiversityCenter.com
All rights reserved. No part of this learning may be reproduced or used
without written permission from International Training and Development, LLC.
v2.0