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Quality Manual

ISO/TS 16949:2002
Quality Management System

CORPORATE HEADQUARTERS: MANUFACTURING:

OPTEK Technology Optron de Mexico


1645 Wallace Drive Avenue Rio Bravo #1551
Carrollton, TX 75006 Parque Industrial Rio Bravo
Cd. Juarez, Chihuahua 32700
Table of Contents

ABOUT THIS MANUAL ............................................................................................................. 5

APPROVALS:............................................................................................................................ 5

OVERVIEW OF TT ELECTRONICS / OPTEK .......................................................................... 5

SCOPE ...................................................................................................................................... 6

APPLICABLE STANDARDS...................................................................................................... 6

MANAGEMENT STRUCTURE.................................................................................................. 7

1 MANAGEMENT PROCESSES .......................................................................................... 7

1.1 Quality Management System Implementation & Maintenance....................................... 7


1.1.1 QMS General Requirements.................................................................................... 7
1.1.2 Management Commitment ...................................................................................... 9
1.1.3 Customer Focus ...................................................................................................... 9
1.1.4 Quality Policy ........................................................................................................... 9
1.1.5 Quality Management System Planning.................................................................. 10
1.1.6 Responsibility and Authority................................................................................... 10
1.1.6.1 Responsibility for quality ................................................................................. 11
1.1.6.2 Departmental responsibility for quality ............................................................ 11
1.1.6.3 Individual responsibility................................................................................... 11
1.1.7 Management Representative................................................................................. 12
1.1.7.1 Customer representative ................................................................................ 12
1.1.8 Provision of Resources .......................................................................................... 13
1.1.9 Human resources - General................................................................................... 13
1.1.9.1 Competence, awareness and training ............................................................ 13
1.1.9.2 Product design skills ....................................................................................... 13
1.1.9.3 Training........................................................................................................... 14
1.1.9.4 Training on the job.......................................................................................... 14
1.1.9.5 Employee motivation and empowerment........................................................ 14
1.1.10 Planning of Product Realization............................................................................ 14
1.1.10.1 Planning of product realization - Supplemental .............................................. 15
1.1.10.2 Acceptance criteria ......................................................................................... 15
1.1.10.3 Confidentiality ................................................................................................. 15
1.1.10.4 Change control ............................................................................................... 15

1.2 Management Review ................................................................................................... 15


1.2.1 General - Quality Management System Performance (Mgmt. Review) ................. 15
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1.2.1.1 Review Input................................................................................................... 15


1.2.1.2 Review Output ................................................................................................ 17
1.2.2 Quality Objectives................................................................................................. 17
1.2.3 Measurement Analysis & Improvement - General ................................................ 19
1.2.3.1 Identification of Statistical Tools ..................................................................... 19
1.2.3.2 Knowledge of Basic Statistical Concepts........................................................ 19
1.2.4 Customer Satisfaction........................................................................................... 19
1.2.5 Analysis and Use of Data ..................................................................................... 20
1.2.6 Continual Improvement......................................................................................... 21

1.3 Communication ............................................................................................................. 21


1.3.1 Internal Communication........................................................................................ 21
1.3.2 Customer Communication .................................................................................... 21

1.4 Internal Auditing ........................................................................................................... 22


1.4.1 Internal Audit of the Quality Management System................................................ 22
1.4.2 Internal Audit Plans............................................................................................... 22
1.4.3 Internal Auditor Qualification.................................................................................. 23
1.4.4 Manufacturing Process Audit ................................................................................. 23
1.4.5 Product Audit ......................................................................................................... 23

1.5 Corrective & Preventive Action .................................................................................... 23


1.5.1 Corrective Action ................................................................................................... 23
1.5.1.1 Problem Solving ............................................................................................. 24
1.5.1.2 Error-Proofing ................................................................................................. 24
1.5.1.3 Corrective Action Impact................................................................................. 24
1.5.1.4 Rejected Product Test / Analysis.................................................................... 24
1.5.2 Preventive Action................................................................................................... 24

2 REALIZATION PROCESSES:.......................................................................................... 25

2.1 Requirements Determination & Review ....................................................................... 25


2.1.1 Determination of requirements related to product................................................. 25
2.1.2 Review of Requirements Related to Product, Manufacturing Feasibility................ 25

2.2 Design & Development ................................................................................................ 26


2.2.1 Design and Development ...................................................................................... 26
2.2.2 Design and Development Planning........................................................................ 26
2.2.3 Multidisciplinary Approach ..................................................................................... 26
2.2.4 Design and Development Input.............................................................................. 26
2.2.5 Special Characteristics .......................................................................................... 27
2.2.6 Design and Development Output........................................................................... 27
2.2.7 Design and Development Review, Monitoring ....................................................... 27
2.2.8 Design and Development Verification.................................................................... 28
2.2.9 Design and Development Validation...................................................................... 28
2.2.10 Prototype Program................................................................................................ 28
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2.2.11 Product Approval Process .................................................................................... 28


2.2.12 Control of Design and Development Changes...................................................... 28

2.3 Purchasing.................................................................................................................... 29
2.3.1 Purchasing Process............................................................................................... 29
2.3.2 Regulatory Conformity ........................................................................................... 29
2.3.3 Supplier Quality Management System Development............................................. 29
2.3.4 Customer-Approved Sources................................................................................. 29
2.3.5 Purchasing Information.......................................................................................... 30
2.3.6 Verification of Purchased Product and Incoming Product Quality.......................... 30
2.3.7 Supplier Monitoring................................................................................................ 30

2.4 Facilities & Equipment Management............................................................................ 30


2.4.1 Infrastructure.......................................................................................................... 30
2.4.1.1 Plant, facility and equipment planning ............................................................ 31
2.4.1.2 Contingency plans .......................................................................................... 31
2.4.2 Work Environment ................................................................................................. 31
2.4.2.1 Work Environment .......................................................................................... 31
2.4.2.2 Personnel Safety to Achieve Product Quality ................................................. 31
2.4.2.3 Cleanliness of Premises ................................................................................. 32
2.4.3 Customer Property................................................................................................. 32
2.4.3.1 Customer Property ......................................................................................... 32
2.4.3.2 Customer Owned Production Tooling ............................................................. 32
2.4.4 Control of Monitoring & Measurement Devices...................................................... 32
2.4.4.1 Control of Monitoring and Measuring Devices ................................................ 32
2.4.4.2 Measurement System Analysis ...................................................................... 33
2.4.4.3 Calibration / Verification Records ................................................................... 33
2.4.4.4 Laboratory Requirements ............................................................................... 34
2.4.4.4.1 Internal Laboratory ...................................................................................... 34
2.4.4.4.2 External Laboratory ..................................................................................... 34

2.5 Company Control Specifics.......................................................................................... 34


2.5.1 Document Control.................................................................................................. 34
2.5.1.1 Control of Documents and Engineering Specifications ................................... 34
2.5.2 Records Control..................................................................................................... 35
2.5.2.1 Control and Retention of Records .................................................................. 35
2.5.3 Control of Production Provision ............................................................................. 35
2.5.3.1 Control of Production ...................................................................................... 35
2.5.3.2 Control Plan.................................................................................................... 36
2.5.3.3 Work Instructions............................................................................................ 36
2.5.3.4 Verification of job set-ups ............................................................................... 36
2.5.3.5 Preventive and Predictive Maintenance ......................................................... 36
2.5.3.6 Management of Production Tooling................................................................ 37
2.5.3.7 Production Scheduling.................................................................................... 37
2.5.3.8 Feedback of Information ................................................................................. 38
2.5.4 Validation of Processes ......................................................................................... 38
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2.5.5 Identification of Traceability .................................................................................. 38


2.5.6 Preservation.......................................................................................................... 38
2.5.6.1 Preservation of Product .................................................................................. 38
2.5.6.2 Storage and Inventory .................................................................................... 39
2.5.7 Monitoring & Measuring of Processes .................................................................. 39
2.5.7.1 Monitoring and Measurement of Processes ................................................... 39
2.5.7.2 Monitoring and Measurement of Manufacturing Processes............................ 39
2.5.8 Monitoring & Measuring of Product........................................................................ 40
2.5.8.1 Monitoring and Measurement of Product........................................................ 40
2.5.8.2 Dimensional Inspection and Functional Testing ............................................. 41
2.5.9 Control of Nonconforming Product......................................................................... 41
2.5.9.1 Control of Nonconforming Product and Reworked Product ............................ 41
2.5.9.2 Customer Waiver ............................................................................................ 42

APPROVALS & REVISION HISTORY..................................................................................... 43

APPENDIX A: ISO/TS CROSS REFERENCE TO THIS MANUAL......................................... 44


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About this Manual


This manual was developed for a quality management system aimed primarily at achieving
customer satisfaction by meeting customer requirements through the application of the system,
the continual improvement of the system and the prevention of nonconformity. The quality
management system developed by this manual was based on & demonstrates throughout its
wording good quality principles such as leadership, customer focus, continual improvement,
involvement of the employees, mutually beneficial supplier relationships, process focus,
management by a system of processes and ultimately decisions that are based on good sound
data.

The Management Representative maintains this manual for the Quality Management System
and for Optek employees’ use. The online version incorporates links (in blue) to other pertinent
procedures, process maps, and documents making it use easier than a printed version.

Requests for changes should be submitted to the Management Representative. Updates of the
manual are issued as required. The online version of this quality manual is available to all
employees via computers. The online version is to be considered the most current and takes
precedence over any printed copy.

It is the responsibility of the Department Heads to ensure that employees are familiar with the
manual’s content related to their work and responsibilities, and that they are kept informed of
any changes and updates.

Effective date of this quality manual: May 3, 2004

Approvals:

J. Rodney Bailey 5-3-04 Jerry Gallagher 5-3-04


Mgmt. Representative Date President / C.E.O. Date

Overview of TT electronics / OPTEK

TT electronics / OPTEK Technology, hereafter called OPTEK, is headquartered at 1645


Wallace Drive, Carrollton, Texas 75006 with manufacturing facilities at Optron de Mexico,
Avenue Rio Bravo #1551 Park Industrial Rio Bravo, Cd. Juarez, Chihuahua Mexico 32700.
OPTEK’s business activities are the design, manufacturing, and sale of electronic sensors.
OPTEK provides sensor technologies such as optical (IR, visible, & VCSEL), magnetic (Hall-
effect & Magnetoresistive) and fiber optic (LED & VCSEL to 2.5G). OPTEK sensors are found
in office equipment, industrial applications, encoders, military & Hi-Rel applications, medical
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diagnostic equipment, automotive engine and door controls and ignition security and fiber optic
data communication applications. Sensors can be standard product or custom made to
customer’s specification.

This quality manual describes the Quality Management System of OPTEK. Its purpose is:
• for internal use, to communicate to employees the company’s Quality Policy and quality
objectives, to make the employees familiar with the method of compliance with ISO/TS
16949:2002 requirements, to facilitate the implementation and maintenance of the Quality
Management System and to ensure its continuity and required updates during changing
circumstances, to provide effective communication and control of quality related activities and
a documented base for quality system audits.

• for external use, to inform OPTEK’s customers and other interested external partners
about OPTEK’s Quality Policy, OPTEK’s implemented Quality Management System, and
measures of compliance with the requirements of ISO/TS 16949:2002.

Scope
This Quality Management System described hereafter complies with all the requirements of
ISO/TS 16949 Revision 2002, is focused on the enhancement of customer satisfaction
through continual improvement of processes and products, and demonstrates compliance with
customer and regulatory requirements.

The scope of the Quality Management System covers the design and manufacturing of sensor
systems, the manufacture of custom made piece parts and final products as well as the
construction of dies and fixtures at either OPTEK’s location at 1645 Wallace Drive, Carrollton,
Texas 75006 or Optron de Mexico, Juarez manufacturing site.

OPTEK’s Quality Management System meets all requirements of ISO/TS 16949:2002 and no
exclusions are applied.

Applicable Standards
The content and application of this quality manual makes reference to the following
publications and documents:
• ISO/TS 16949:2002, Quality Management Systems - particular requirements for the
application of ISO 9001:2000 for automotive production.
• ISO 9000: 2000, Quality Management Systems - fundamentals and vocabulary
• ISO 9001: 2000, Quality Management Systems - requirements
• ISO 9004: 2000, Quality Management Systems - guidelines for performance improvement

For this quality manual, the terms and definitions for the automotive industry specified in
clause 3.1 of ISO/TS 16949:2002 are applied.
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The quality manual includes the scope of the Quality Management System with no exclusions
from the requirements of ISO/TS 16949:2002 and their justification, makes reference to
applicable operating procedures and other pertinent documents. Process Map #001 is a
description of the Quality Management System interaction of processes

Management Structure
The management of OPTEK consists of the President/CEO. Reporting to the President/CEO
and his Executive Staff are the department managers of Quality Assurance, Manufacturing,
Engineering, Sales and Administration.

1 Management Processes

1.1 Quality Management System Implementation & Maintenance


It is the responsibility of the Management Representative
• to ensure that the Quality Management System of OPTEK is established,
documented as required, implemented, managed and maintained according to
the requirements of ISO/TS 16949:2002
• to continually improve the effectiveness of the Quality Management System

1.1.1 QMS General Requirements


a) Operational and administrative activities affecting quality of the departments
Engineering, Manufacturing, Quality Assurance, Purchasing, Warehouse, Toolroom,
Sales and Customer Service and Quality Management System Administration are in
compliance with ISO/TS 16949:2002. It is the responsibility of the Management
Representative and Department Heads to ensure that the activities/processes included
in the scope of this Quality Management System are identified and are performed in
compliance with ISO/TS 16949:2002.

b) It is the responsibility of the Management Representative and Department Heads to


ensure that the sequence and interaction of processes or activities of this Quality
Management System are determined in a suitable manner, utilizing tools such as
process maps, quality plans, flow charts, operating procedures, etc.

c) It is the responsibility of the Management Representative and Department Heads to


apply the necessary techniques and criteria in order to verify that established
processes/activities and their implemented controls are effective.

d) It is the responsibility of the President/CEO, Management Representative and the


Department Heads to ensure that the necessary human and material resources, as well
as the necessary information, are available to ensure the effective operation and control
of the processes of the Quality Management System.
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e) It is the responsibility of the Management Representative and Department Heads to


ensure that the processes / activities which are part of the Quality Management System
are monitored, measured and analyzed regarding their achievement of planned results.

f) As required, the Management Representative and Department Heads ensure that


action is taken to obtain expected results of processes/activities, as well as the
continual improvement of these processes/activities.

In the event that processes, which affect product conformity, are outsourced, Quality
Assurance via Supplier Quality establishes and implements the necessary controls for
approval processes to ensure conformance to specified requirements. These
implemented controls however do not absolve OPTEK from the responsibility of
supplying products that meet customer requirements.

g) QMS Documentation requirements


As a minimum, the documentation of OPTEK’s Quality Management System includes
• a Quality Policy and objectives
• this quality manual
• required documented procedures or maps for ISO/TS 16949 clauses: 4.2.3 Control
of Documents; 4.2.4 Control of Records; 6.2.2.2 Training, 8.2.2 Internal Audit; 8.3
Control of Nonconforming Product; 8.5.2 Corrective Action and 8.5.3 Preventive
Action
• other documents needed by OPTEK for the effective planning, operation and control
of processes of the Quality Management System
• records required by ISO/TS 16949:2002 and by OPTEK to ensure appropriate
control and evidence of compliance with requirements.

The document structure of OPTEK’s Quality Management System consists of two


levels:

1) The Quality Manual, describing the Quality Management System of OPTEK and its
compliance with ISO/TS 16949:2002

2) Operating procedures, work instructions, forms, master lists, operating instructions,


quality plans, control plans and other documents needed by OPTEK for the effective
and efficient operation of the Quality Management System.

In addition, records are created as required by ISO/TS 16949:2002, as well as records


necessary to meet other internal and external requirements.

It is the responsibility of the Management Representative to ensure the availability of


corporate documents of the Quality Management System and documents required by
ISO/TS 16949:2002.
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It is the responsibility of the Department Heads to ensure the development and


availability of documented procedures, work instructions, operating instructions and any
other documents related to their departments, that are necessary to ensure the effective
implementation, control and functioning of the Quality Management System and its
processes.

1.1.2 Management Commitment


The management of OPTEK is committed to the development, implementation and
optimum functioning of the Quality Management System and the continual improvement
of its effectiveness. In order to provide this evidence, the President/CEO ensures that:
• a corporate Quality Policy is established
• quality objectives are established by selected departments based on the company
business plan
• the importance of meeting customer requirements and statutory and regulatory
requirements is part of the training of each employee (QS02, MF09)
• resources for the implementation and maintenance of the Quality Management
System and its processes are provided in a timely manner
• at a minimum, yearly management reviews are conducted to verify the effectiveness,
efficiency and proper functioning of the Quality Management System, including
product realization processes and support processes.

1.1.3 Customer Focus


The President/CEO ensures that procedures for determining and meeting customer
requirements are established and implemented. The effectiveness of these procedures
is measured through customer satisfaction surveys, which are part of Management
Reviews (see 2.1.1 & 1.2.4).

1.1.4 Quality Policy


The management of OPTEK has developed a Corporate Quality Policy, which meets
the needs of OPTEK and its customers.

Corporate Quality Policy

OPTEK is dedicated to delivering defect-free, competitive


products on time to meet the requirements of our customers.
OPTEK is committed to its Quality Management System, Quality
Objectives and will continually improve their effectiveness.

Jerry Gallagher
President / CEO February 2004
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It is the responsibility of OPTEK’s management to implement and maintain this Quality


Policy. The Quality Policy includes OPTEK’s commitment for continual improvement, for
meeting internal requirements and customer requirements, and provides a basis for the
establishment and review of quality objectives. The Quality Policy is made known within
the organization and understood and adhered to by employees. During management
reviews, the Quality Policy is reviewed for its continuing suitability.

1.1.5 Quality Management System Planning


In the first and the third quarter of the year, the Management Representative calls for a
meeting of the Department Heads with the purpose to review, coordinate and plan the
efficiency and effectiveness of the Quality Management System and the realization of
established quality objectives of the departments, as well the coordination of
improvement opportunities. The General Requirements of clause 4.1 of ISO/TS
16949:2002 are included in this planning process.

The output of these planning activities includes the identification of required resources.
As appropriate, results from audits of the Quality Management System as well as
permissible exclusions according to ISO/TS 16949:2002 are considered. Planning
activities are documented and are consistent with other requirements of the Quality
Management System.

It is the responsibility of the Management Representative to ensure that resulting


organizational changes and their consequences are identified and defined, that changes
resulting from planning activities are coordinated and implemented in a controlled
manner, that changes to the Quality Management System are documented,
implemented and approved, and that the Quality Management System is properly
maintained during these changes.

Note: the Quality Planning Team under the responsibility of the Manufacturing
Department performs Quality planning for manufacturing process activities.

Each Department Head develops and maintains a process map, flow chart, quality plan,
operating procedure, etc for his/her department, showing the workflow of the
department as well as evidence of compliance with the requirements of the quality
system.

1.1.6 Responsibility and Authority


It is the responsibility of the Management Representative to develop and maintain an
organization chart of OPTEK. Updated charts are distributed to Department Heads and
are available to employees on a need to know basis.
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1.1.6.1 Responsibility for quality


It is the responsibility of personnel in Quality Assurance, or personnel in Production
and Warehouse, to inform the responsible Department Head of any nonconformity of
products or processes. Corrective action is taken as appropriate, including action for
the review and improvement of processes. Documents are updated as required.

If necessary, the Department Head can transfer the nonconformity to the Quality
Planning Team for review and action.

In the event of nonconformity in production, all personnel are responsible for product
quality and have the authority to stop production in order to correct any quality
problems. It is ensured that an employee responsible for quality is present at all
times during production.

1.1.6.2 Departmental responsibility for quality


The responsibility for quality in each department rests with the Department Head.
The Department Head is responsible for the development and approval of the
department’s procedures and work instructions. The Department Heads ensure that
the department staff understands and follows the applicable policies and guidelines
outlined in the Quality Manual, that the department’s personnel adheres to all
applicable procedures and work instructions and participates, as appropriate, in the
quality improvement process.

In addition, employees are made aware of the importance to meet customer


requirements and expectations. It is the responsibility of the Department Heads to
ensure that customer requirements and customer expectations, which relate to
activities under the department’s responsibility, are identified, defined, documented
and met.

Department Heads ensure that the responsibility of employees or functions whose


activities affect quality, are defined in procedures and job descriptions. In yearly
performance reviews, or when required, these responsibilities for quality, together
with other responsibilities of the function, are reviewed and discussed between the
Department Head and the employee, and are assessed and re-defined as
necessary.

1.1.6.3 Individual responsibility


All employees follow the policies and guidelines outlined in the quality manual and in
established procedures. It is the duty of each employee to inform the Department
Head or the Management Representative when performed activities do not match
the established procedures, or when established procedures and work instructions
are unclear or ambiguous. The Department Head is notified of any identified
nonconformity or deficiency where the correction or prevention of such
nonconformity or deficiency is out of the employee’s scope of responsibility.
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1.1.7 Management Representative


The management of OPTEK appoints a Management Representative who, irrespective
of other duties and responsibilities, has the defined authority and responsibility for

• ensuring that a Quality Management System is established, implemented and


maintained in accordance with the requirements of the international standard ISO/TS
16949:2002
• reporting on the performance of the Quality Management System to management for
review and corrective action, including needs for improvements
• the proper coordination - where required - of quality related issues and activities
within the company, with external customers and suppliers and other external partners
and authorities
• promoting the awareness of customer requirements and expectations throughout the
company

The Management Representative is responsible for the overall coordination,


implementation and administration of the Quality Management System.

1.1.7.1 Customer representative


The management of OPTEK has assigned the inter-departmental coordination of
customer requirements to the manager of the Sales Department, and the direct
responsibility of addressing customer requirements to the Department Heads of
Sales, Engineering and Manufacturing.

Responsibilities related to customer requirements include:

Sales:
• coordination of issues related to customer requirements
• recommendations for corporate quality objectives, including quality objectives
for other departments
• conveyance of temporary deviations to customers
• analysis of feedback from customers regarding nonconformities
• follow-up on corrective actions

Engineering:
• recommendations for corporate quality objectives, including quality objectives
for other departments
• quality planning activities
• product design and development
• communication with customers on technical issues
• customer prototype support

Manufacturing:
• recommendations for corporate quality objectives, including quality objectives
for other departments
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• special training requirements for production and warehouse


• production planning
• issues related to customer supplied products (in coordination with Purchasing
and/or

Supplier Quality Engineering)


• delivery requirements - shipping inspection

The Sales Department is informed of corrective actions taken by the responsible


department regarding the compliance with customer requirements.

1.1.8 Provision of Resources


Management ensures that approved material and human resources, which have been
identified by the Department Heads during budget planning and quality planning, are
available in a timely manner. This refers to resources required for the implementation,
maintenance and continual improvement of the processes of the Quality Management
System, for meeting customer requirements and achieving customer satisfaction. Also
included are resource requirements for new projects and other quality related activities.
Related expenses are included in the company’s financial budget.

1.1.9 Human resources - General


It is the responsibility of the Department Heads to identify qualification requirements of
functions or personnel assigned to defined activities that affect quality of product.
Qualification requirements include education, training, skills and experience as
appropriate. In the department’s budget are provisions for the employment and
assignment of qualified and trained personnel.

1.1.9.1 Competence, awareness and training


Department Heads ensure that the qualification requirements (such as education,
skills, training, experience) for each job are identified, determined and documented
in job descriptions. Training is provided to employees (QS02, MF01) or other actions
are taken in order to meet defined qualification requirements. The effectiveness of
provided training or of related actions is evaluated.

Employees are made aware of the importance and the impact of their work in
relation to product quality, to the achievement of quality objectives and customer
satisfaction

Records of employees’ education, experience and other qualifications are


maintained.

1.1.9.2 Product design skills


It is the responsibility of Engineering to ensure that personnel with responsibility of
product design are qualified for the job and have the necessary skills and experience
as specified in the applicable job description.
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1.1.9.3 Training
The Management Representative establishes and maintains the documented
procedure (QS02 Training) for identifying training needs and for providing required
training to employees who are performing activities affecting product quality. The
procedure includes training for the fulfillment of specific customer requirements. The
HR Representative (MF09) provides training for safety and the handling of
hazardous materials.

1.1.9.4 Training on the job


Department Heads ensure that personnel, assigned to new or modified
responsibilities affecting product quality, are trained on-the job. This applies only to
on-site contracted personnel. Personnel performing activities that can affect quality
are informed of potential consequences to the customer in the event that defined
requirements will not be met (QS02).

1.1.9.5 Employee motivation and empowerment


To promote innovation, to motivate employees in accomplishing quality objectives
and to participate in the continual improvement process, the Management
Representative publishes quarterly at least one article in the company’s bulletin
regarding the importance, advantages, challenges and past achievements of these
activities. Promoting the awareness for quality and technology to all employees is
part of this process. An alternative would be to post these articles on the company’s
bulletin boards/electronic bulletin boards.

Performance reviews conducted by the Department Heads include and document


the degree of employee’s awareness regarding the importance of their work and
their contribution in achieving quality objectives.

1.1.10 Planning of Product Realization


The Engineering Department is responsible for the quality planning (EG01) of the
production processes of new products and for changes of existing products. Planning
activities are consistent with other requirements of the Quality Management System.
Prior and during the planning process, quality objectives and quality requirements for
product related to the planning project are established by the quality planning team.

As appropriate, the planning process covers provision of resources necessary,


manufacturing processes and documents, required verification, validation, monitoring,
inspection and test activities, and criteria for product acceptance

Records for providing evidence that manufacturing processes, and manufactured


product meet requirements are defined and specified.
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1.1.10.1 Planning of product realization - Supplemental


Customer requirements and references to technical specifications are included in the
quality plan.

1.1.10.2 Acceptance criteria


Acceptance criteria are defined in the planning process and, as required, approved
by the customer. Acceptance for attribute data sampling is zero defects (EG01).

1.1.10.3 Confidentiality
Confidentiality of information and data about customer-contracted products/projects
is ensured (EG01).

1.1.10.4 Change control


Changes to production processes (EG01), including changes to products/materials
from suppliers, are assessed, validated and approved by Engineering prior to use
and implementation. For proprietary designs, the impact of changes is reviewed with
the customer. If requested by the customer, additional verification/identification
requirements are met.

1.2 Management Review

1.2.1 General - Quality Management System Performance (Mgmt. Review)


At planned intervals, management and the Management Representative have a formal
meeting to discuss and review (Process Method #002) the continuing effectiveness and
adequacy of the Quality Management System. The review includes the evaluation of the
need for changes to the Quality Management System, the Quality Policy and quality
objectives, as well as the assessment of improvement opportunities based on the
review and analysis of performance trends, achievement of quality objectives and
customer satisfaction, and the cost of poor quality according to clauses 8.4.1 and 8.5.1
of ISO/TS16949.

This review covers all clauses of the Quality Management System. As required,
Department Heads and employees are invited to attend the meeting when issues of
his/her area of responsibility are discussed.

The Management Representative, with the input from management, prepares the
agenda of upcoming meetings, ensures that the required data and documents are
available for management review, writes the minutes of the meeting, informs results to
the Department Heads and individuals concerned and follows-up on required actions
resulting from these meetings. Management is kept informed on the status of follow-up
activities. Records of management reviews are maintained.

1.2.1.1 Review Input


As a minimum, the following inputs are to be considered for at least one meeting
during the year:
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• performance of production processes, product conformity, including


performance trends
• status and effectiveness of corrective and preventive actions
• follow-up actions from previous management reviews
• planned changes that could affect the Quality Management System
• assessment of improvement opportunities and recommendations for
improvements
• employees’ knowledge, understanding and adherence to quality policies,
directives and procedures, and their involvement in the quality improvement
process
• availability and effectiveness of internal and external information within the
company, at all levels
• human resources, training and staffing requirements
• suitability of working environment
• availability of material resources
• effectiveness of quality planning (quality system, design/development of
products and processes)
• achievement of corporate quality objectives, including those specified in the
business plan
• achievement of departmental quality objectives
• effectiveness of continual improvement activities of products, processes, and
Quality Management System
• results of internal and external audits of the quality system, incl. audits of
manufacturing processes
• statistical results of operational performance, based on the analysis of
collected data, which includes:
quality system audits conducted by the Registrar
internal quality audits
customer satisfaction surveys and other customer feedback regarding
customer satisfaction
customer complaints
suppliers performance
product and service quality and nonconformities
direct and indirect costs and benefits of the quality system (relation
cost - benefit)
cost of poor quality - scrap, rework, returns, warranty repairs,
excessive freight charges, etc.
analysis of field-failures (returns, warranty repairs), their impact on
quality, safety, environment
the impact or potential impact of changes that could affect the Quality
Management System
opportunities for improvement resulting from additions or changes
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1.2.1.2 Review Output


Results of the assessment and conclusions of management reviews include the
following output:
• effectiveness of corrective and/or preventive actions
• the suitability and effectiveness of the Quality Management System
• improvement of the effectiveness of the Quality Management System and its
processes
• improvement of product with focus on customer requirements
• availability of human and material resources
• suitability of the corporate Quality Policy
• frequency of Management Reviews
• required corrective and or preventive actions regarding items reviewed

1.2.2 Quality Objectives


Each year, management defines Corporate Quality Initiatives in the Business Plan.
Yearly quality objectives and measurements are established by Department Heads for
their departments based on these Quality Initiatives. Management approves these
departmental quality objectives.

Established quality objectives are consistent with the Quality Policy, include - as
appropriate - objectives to meet product requirements (see 1.1.10), and are defined in
such a way that their degree of achievement and results can be measured.

At least two quality objectives of the departments Manufacturing and Quality Assurance
are related to the performance of product.

The completion and achievement of yearly quality objectives included in the business
plan and departmental quality objectives are reviewed during management review
regarding their level of achievement.

Corporate quality initiatives


Based on the corporate Quality Policy, the management of OPTEK has established the
following corporate quality initiatives based on one premise – that of Exceeding the
Customer’s Expectations. These quality initiatives will be reviewed each year to
ensure alignment with the business plan.

• Provide Exemplary Customer Satisfaction


• Be a leader in Advanced Technology Development
• Eliminate waste wherever it exists
• Be the industry benchmark for manufacturing capability
• Provide a work environment that promotes competency, teamwork, empowerment
and accountability
• Deliver exceptional financial performance over time
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The translation from a Corporate Quality Initiative to a measurable index for demonstrating
results and continual improvement is demonstrated in the following example:

Corporate Business Plan

Corporate Quality Initiatives Established by top management


to set the direction for the
Consistent compliance with customer business
requirements

Corporate Quality Objectives

Meet on time shipment requirements Deployment strategies are Optek’s


Quality Objectives

Sales Department will improve accuracy Objectives are deployed to the


in the identification of customer & function or department with
product info during the quote cycle – see
specific goals defined
Process Map #004

Measurement: Track the number of errors


in this information & graph. Goal is to
establish a base line measurement &
Specific measurements are
reduce the average by 50% during the tracked to demonstrate results
next 3 years with continual improvement

The end result of this process is to clearly tie the business plan into operational
terms that have meaning to front line personnel at all levels within the organization.
Our business objectives are our Quality Objectives
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Based on internal and external audit results and statistics issued by the Management
Representative (QS04), these quality initiatives are reviewed during management
reviews regarding their continuing suitability.

Departmental quality objectives


Each year, the Department Heads of Administration, Sales, Engineering, Manufacturing,
Warehouse, Toolroom and Quality Assurance establish quality objectives for his/her
department. These quality objectives are in accordance with the corporate Quality
Policy and are focused on the improvement of departmental processes/activities (see
process maps). The departmental quality objectives for the coming year are submitted
to the President/CEO for review and approval. A summary of the achievement of the
department’s quality objectives of the past year is documented by the applicable
Department Head and submitted to the President/CEO.

1.2.3 Measurement Analysis & Improvement - General


In order to demonstrate the conformity of manufactured product, the conformity of the
Quality Management System and its continual improvement, the Management
Representative develops and distributes quarterly statistics (QS04). These statistics are
analyzed by Department Heads and corrective and preventive action for the continual
improvement of the Quality Management System is taken as appropriate.

1.2.3.1 Identification of Statistical Tools


During product quality planning (EG01), appropriate statistical tools are determined
for each process and are included in the control plan. This includes statistical
methods for product development (variation analysis, dependability analysis, etc.),
for product verification (process capability, variation analysis, control charts, etc.),
and other processes.

1.2.3.2 Knowledge of Basic Statistical Concepts


Department Heads, with the assistance of the Management Representative ensure
that personnel are trained in the use and application of basic statistical concepts
defined by quality planning and used in their respective departments. Training
records are maintained (QS02).

1.2.4 Customer Satisfaction


Periodic customer satisfaction surveys (QS07) are conducted by management to verify
if customer satisfaction has been achieved. Survey results, which include customer
complaints and feedback, customers’ business disruptions (QS06), customer returns of
nonconforming product (217-0027-001) and delivery performance (QS04) are analyzed
and evaluated (QS05). As required, management takes corrective or preventive action.
The Management Representative monitors the effectiveness of these corrective or
preventive actions.
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1.2.5 Analysis and Use of Data


The Management Representative issues statistics regarding the performance of the
Quality Management System (QS04) thru the analysis and use of data. Ratings on
supplier performance are issued by Purchasing and/or Quality Assurance (PU04). The
statistics are analyzed by the Management Representative regarding the effectiveness,
suitability and opportunities for improvement of the processes of the Quality
Management System, and by Department Heads regarding the performance and
suitability of activities and processes under their responsibility. This includes the
analysis of customer complaints (QS06) and customer returns (QA08).

A summary report is issued by the Management Representative, providing information


on: customer satisfaction or dissatisfaction, product quality, characteristics and trends of
processes and products including opportunities for preventive action, and supplier
performance.

The Management Representative controls and coordinates the implementation of


required corrective or preventive actions. Analysis results of statistics and actions are
reported by the Department Heads to the Management Representative who monitors
the progress and results of these actions.

In addition, trends in quality and operational performance are compared with progress
toward objectives and lead to action to support: the development of priorities to resolve
customer-related problems, to determine customer related trends and correlation for
status review, decision making and longer term planning, and an information system for
reporting of product information related to usage.

Improvement
It is the responsibility of the Management Representative to form and implement a
Quality Planning Team for the handling of assigned activities related to the Quality
Management System. Members should be from Quality Assurance, Manufacturing,
Engineering, Sales, Purchasing and any other additional members deemed necessary.

The purpose of the Quality Planning Team is to review, analyze and make final
decisions on Corrective Action Requests (QSW01) and Quality Improvement Proposals
(QSW03), to make recommendations for preventive actions and quality improvements,
to coordinate and implement preventive actions and quality improvement projects,
monitor results, and to provide a forum for any quality issue which requires a cross-
functional approach. Nonconformities and deficiencies are analyzed, root causes are
determined and required action is taken or recommended as appropriate.

As required and/or decided by management, selected Quality Improvement Proposals


are referred to the Quality Planning Team for review regarding their feasibility and
benefits.
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1.2.6 Continual Improvement


The planning, coordination and control of activities for continual improvement (QS11) is
the responsibility of the Management Representative and the Quality Team. Continual
improvement activities include - but are not be limited to - the following:
• activities of the Quality Team under the responsibility of the Management
Representative
• actions on results from analysis of data (QS04)
• evaluation of suppliers (PU04)
• achievement of departmental quality objectives
• results from internal quality audits
• quality improvement proposals (QIP)
• corrective actions and preventive actions (CAR)
• periodic review of controlled documents (QS01)

The objectives of the corporate Quality Policy are taken into consideration for planning
of improvement. During Management Reviews, the effectiveness of continual
improvement is reviewed and opportunities for improvement are identified.

Manufacturing process improvement


It is the responsibility of personnel in Manufacturing to continually monitor the
performance of manufacturing processes regarding conformity with product
characteristics and process parameters. In monthly meetings with the production staff,
process performances of production areas are analyzed, and opportunities for
improvement are identified and implemented (QS11).

1.3 Communication

1.3.1 Internal Communication


Effective internal communication is essential for the proper functioning of the Quality
Management System. The Management Representative, with the assistance of the
Department Heads, ensures that required communication and information between
departments and functions is defined in documented procedures, memos, forms and/or
documents, and staff meetings.

Any communication problem regarding the Quality Management System is reported to


the Management Representative for corrective action.

1.3.2 Customer Communication


In order to meet customer requirements and to ensure the proper and effective
communication between the various departments within OPTEK and the customer,
Sales establishes a list with some main contacts within OPTEK regarding customer
inquiries. This list is updated as required, is distributed to functions concerned and is
attached to the main directory available at the front lobby.
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Internal and external communication related to the planning of products and processes
(EG01) is defined by Engineering and/or Sales and/or the quality planning team, as
applicable.

It is the responsibility of Engineering, with the assistance of the IS-department, to install


and use electronic communication and design systems (such as CAD) that are
compatible with the customers’ systems, in order to effectively communicate and
interchange information with the customers.

It is the responsibility of Sales, with the assistance of the IS-department, to develop,


implement and maintain a computerized system (such as EDI) for the receipt of
planning information of customer orders, shipping schedules and shipping information.

1.4 Internal Auditing

1.4.1 Internal Audit of the Quality Management System


Following the established documented Process Map #002 Internal Quality Audits, the
Management Representative is responsible for internal audits. Internal audits are
planned and scheduled in such a way that all applicable clauses of ISO/TS 16949:2002
and other additional quality system requirements are audited regarding compliance with
this implemented Quality Management System and ISO/TS 16949:2002. Audits do also
verify if the Quality Management System is effectively implemented and maintained,
and that it meets the requirements of OPTEK, including planned actions, objectives and
results.

The Management Representative selects the auditors and ensures that they have
required experience and knowledge to perform auditing activities.

Audits are scheduled on the basis of the importance of the activity to be audited. Audit
activities are assigned to personnel not responsible for the area or activity to be audited.

Audit results are recorded and corrective action is taken as required. Where applicable,
follow-up audits are conducted to ensure that corrective action was implemented and is
effective.

Records of internal audits are maintained. As appropriate, management is informed of


the results of audits and follow-up audits and takes additional corrective action. The
Management Representative ensures that audit results are part of Management
Review.

1.4.2 Internal Audit Plans


Internal audits cover the entire Quality Management System and its processes,
including all shifts of these processes, and are scheduled according to a yearly auditing
plan and schedule prepared by the Management Representative (QS08). Due to special
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circumstances, such as nonconformities and customer complaints, the auditing


frequency is increased as appropriate.

1.4.3 Internal Auditor Qualification


It is the responsibility of the Management Representative to ensure that internal auditors
of the Quality Management System have the necessary experience and qualification for
performing internal quality audits (QS08). Training needs are identified and training is
provided as required (QS02).

1.4.4 Manufacturing Process Audit


In addition to the normal internal audits of the Quality Management System, the
Management Representative coordinates with the Manufacturing department the
auditing of all manufacturing processes. Audits of manufacturing processes are
performed at least once per year. Responsible personnel in Manufacturing take required
corrective actions. A summary of audit results of the manufacturing processes is
prepared and included in Management Reviews.

1.4.5 Product Audit


During the auditing of process in Manufacturing and the Warehouse, inspection and test
results of product in process and finished product are audited to verify conformity to
specified requirements. Incoming product, product in inventory and product ready for
shipping is audited regarding compliance with packaging and labeling requirements. As
appropriate, physical product can be inspected and tested by the auditor to confirm the
product’s conformance to requirements and proper functionality.

1.5 Corrective & Preventive Action

1.5.1 Corrective Action


It is the responsibility of the Management Representative to implement and maintain the
documented procedure QS10 Corrective Action that defines a corporate approach for
corrective action.

Following the established procedure for corrective action (QS10), nonconformities are
identified, root causes are determined, corrective action is evaluated and defined,
recurrence of the nonconformity is prevented, corrective actions and their results are
recorded, and the effectiveness of corrective action taken is reviewed. Corrective
actions are appropriate to the importance and impact of the addressed nonconformity.

It is the responsibility of the Department Heads to inform the Sales/Service department


of all customer complaints (QS06) and related corrective actions.

It is the responsibility of the Department Heads to establish and maintain records of


corrective actions and their results.
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1.5.1.1 Problem Solving


To determine the root cause of a problem or deficiency, and to establish required
corrective action, a disciplined problem solving method as outlined in the work
instruction QSW02, or any other suitable method, is used as appropriate.

1.5.1.2 Error-Proofing
As appropriate, the Quality Team applies error-proofing methods in the corrective
action process to prevent recurrence of the problem.

1.5.1.3 Corrective Action Impact


As applicable, the Quality Team applies implemented corrective action to other
similar processes or products in order to correct nonconformity.

1.5.1.4 Rejected Product Test / Analysis


Product returned from customers (QA08) is analyzed by Quality Assurance in order
to initiate appropriate corrective action and to prevent recurrence (Process Map –
Process Flow).

1.5.2 Preventive Action


It is the responsibility of the Management Representative to implement and maintain the
documented procedure (QS09) Preventive Action that defines a corporate approach for
preventive action to prevent the occurrence of potential nonconformities, deficiencies or
problems. Any employee can suggest a preventive action to the responsible
Department Head by initiating a CAR (QSW01).

The process of preventive action includes the following steps:


• identify potential nonconformities, deficiencies or problems
• determine the root causes
• determine the necessary preventive action
• implement the action
• follow-up on status and results
• review the effectiveness of preventive action.
• update all related documents with preventive action taken

Department Heads analyze and evaluate data of statistics (QS04) and perform periodic
reviews of procedures (QS01) in order to detect deficiencies and problems and to take
preventive action as required.

It is the responsibility of the Department Heads to establish and maintain records of


preventive actions and their results. The Management Representative ensures that
relevant information on preventive action is on the agenda of management reviews.
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2 Realization Processes:

2.1 Requirements Determination & Review

2.1.1 Determination of requirements related to product


It is the responsibility of the Sales department to ensure that customer requirements
related to product are identified and defined.

It is the responsibility of Engineering, represented by the Quality Planning Team, to


identify and determine requirements not specified by the customer but necessary for the
proper and intended use of the product or service, as well as other requirements
identified during product development and quality planning (EG01), including regulatory
and statutory requirements Process Map #013 – Product Realization. Once these
requirements are determined, they are used as input for product development and
quality planning, and other functions concerned are informed as appropriate.

In addition to customer requirements included in design, development and quality


planning (EG01), Department Heads ensure that other requirements specified by
customers, as well as customer needs and expectations are identified, determined and
documented by the responsible department, and that these requirements are met as
appropriate. The Sales department or responsible Department Head also ensures that
during set-up and maintenance of new customer files (217-0020-001), order taking and
processing (217-0014-001, 217-0011-001), customer returns (217-0027-001) and
shipping of products, customer requirements are identified and documented, and
understood by all functions concerned.

Based on sales forecast and/or other special requirements documented by the Sales
department, Manufacturing prepares production schedules and material requirement
reports to ensure availability of product for the fulfillment of customer orders.

Customer-designated special characteristics


It is the responsibility of Engineering, the quality planning team and Manufacturing to
apply, document and control special characteristics designated by the customer, with
focus on processes affecting safety, compliance with regulatory requirements, the fit or
function of a product, or any other requirement of importance. Symbols to be used for
these special characteristics are those designated by the customer or other commonly
used symbols used in the industry.

2.1.2 Review of Requirements Related to Product, Manufacturing Feasibility


The Sales department is responsible for the review of product specifications and
customer requirements (Process Map # 003, Process Map # 004, 217-0020-001) SDQA
. Prior to the submission of a quotation (Process Map #011)to the customer, or the
acceptance or confirmation of an order (Process Map 012) from a customer, the order
or quotation is reviewed to ensure that
• the product and customer requirements are clearly defined and documented
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• OPTEK has the capability to meet the requirements of the quotation or order
• requirements of verbal orders are recorded and confirmed prior to acceptance
• any differences between the customer’s order and OPTEK’s quotation are clarified
and resolved.

Waiving the requirement for a formal review requires customer approval. Manufacturing
feasibility is analyzed, and a risk analysis is performed, confirmed and documented
(217-0020-001). The results of reviews and required actions are documented.

In the event of changes to product requirements, or other changes to a quotation or


order, it is ensured that relevant documents and data are updated and that other
functions concerned are notified. Records of contract reviews are maintained.

2.2 Design & Development

2.2.1 Design and Development


If there is a need for the design and/or development of a new product or for a change of
the design or manufacturing process of a product, the originating department submits a
Redfolder (217-0020-001) request to Engineering.

2.2.2 Design and Development Planning


The planning and control of design and development of product is the responsibility of
Engineering (EG01). During the planning process (Design Control Handbook), the
project team determines the stages of the design and development project, defines the
review, verification and validation of each design and development stage as
appropriate, and assigns responsibilities of required tasks and actions.

It is the responsibility of the Project Team Leader to ensure the effective communication
and distribution of information between the team members and other functions
participating in the planning process.

As the planning process develops, planning output is updated as appropriate.

2.2.3 Multidisciplinary Approach


Organizational and technical interfaces, including customer communication, are defined
in the Project Plan and Schedule (Design Control Handbook) and are reviewed during
each meeting of the team. As required, other functions are consulted within their areas
of expertise. A multidisciplinary approach is also used for the development and
monitoring of special characteristics, and the development and review of FMEAs and
control plans.

2.2.4 Design and Development Input


The originator of the Greenfolder (217-0010-001) identifies and documents the input
requirements, which are reviewed by Engineering. Input for product design and
development includes functional and performance requirements, statutory and
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regulatory requirements, customer requirements, product quality and performance


objectives, and any other identified requirements. Input for the development of
manufacturing processes includes product design output data, targets for productivity,
capability, cost, and customer requirements, as applicable (Design Control Handbook).

Any past experience or information from similar projects is applied as appropriate.


Ambiguous, missing or conflicting information is clarified and resolved with the originator
of the request before proceeding with the project. Records of design input are
maintained.

2.2.5 Special Characteristics


Special characteristics for product and processes, and which are specified by the
customer or by OPTEK, are identified and included in control plans, FMEAs and
applicable documents in order to ensure proper identification of special requirements of
product and processes (EG01).

2.2.6 Design and Development Output


The Project Team produces design output which is documented, is expressed in terms
that can be verified and validated against design input requirements, meets design input
requirements, contains or makes reference to acceptance criteria and includes critical
and crucial characteristics for safety and functionality of the product or process. As
applicable, design and development output provides data and information for product
design, manufacturing process design. Additional outputs for product design include
FMEAs, special characteristics, product definitions, design reviews and other defined
output results. Additional outputs for process design include drawings, FMEAs, control
plans, process performance and other information and data to ensure that
manufacturing processes meet requirements (Design Control Handbook).

Design outputs are reviewed prior to release.

2.2.7 Design and Development Review, Monitoring


The Project Team performs formal design reviews to identify any potential problems in
meeting requirements and design goals. Problems are identified and appropriate action
is taken.

Progress and end results of design and development planning (such as effectiveness,
costs, lead time) are recorded at defined stages of the planning, and are submitted to
the Management Representative for input to management reviews.

Records of design reviews and resulting actions are maintained.


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2.2.8 Design and Development Verification


The Project Team performs periodic design verifications to verify that design and
development outputs meet the design and development input requirements. Results of
design verifications and resulting actions are recorded and maintained.

2.2.9 Design and Development Validation


The Project Team performs design validation to ensure that the designed product meets
defined customer/user needs and requirements. Validation is according to customer
requirements and includes program timing. If possible, this validation should be
performed prior to production. However, if required, partial validation is acceptable.
Results of validations and necessary actions are recorded and maintained.

2.2.10 Prototype Program


If required by the customer, the product development includes the development of a
control plan and a prototype (EG01). Processes, equipment and materials used for the
prototype should be the same as those used for final production runs. Testing activities
are monitored regarding timely completion and compliance with requirements. In the
event that services for prototype development are outsourced, it is understood that
OPTEK is still responsible for the quality and performance of the prototype. As required,
OPTEK provides technical assistance and support to contractors/suppliers.

2.2.11 Product Approval Process


Sample submission of production parts (QA10) for consequent customer approval is the
responsibility of the Quality Assurance. Methods and guidelines specified by the
customer are followed. Production part approval is requested for production parts,
engineering change of production part, manufacturing location, material suppliers and
production process environment. Any change to these conditions requires customer
notification and possible re-submission of production parts for approval. OPTEK is
responsible for contracted materials and services.

As appropriate, production part approval is extended for engineering approval of


purchased products.

The Quality Planning Team properly validates engineering changes.

2.2.12 Control of Design and Development Changes


Requests for design and development changes, including proposed changes from
suppliers, are documented (217-0010-001, Design Control Handbook). Requests are
reviewed and approved by Engineering. Results and necessary actions are documented
and records are maintained.
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2.3 Purchasing

2.3.1 Purchasing Process


The Purchasing department is responsible for the effective and efficient operation of
purchasing functions and activities (PU01, PU02, PU03).

Depending on the effect of the purchased product on the final product or production
processes, the type of control applied to the supplier and the method used for
verification of purchased product are identified and established by Engineering and/or
Quality Assurance.

Production materials, products and services are only purchased from approved
suppliers (PU04). Suppliers are evaluated and selected according to defined selection
criteria and their ability to supply product that meets specified requirements. Records of
evaluation and selection of suppliers as well as related actions are maintained by
Supplier Quality Engineering (SQE) and/or Supplier Quality Development (SQD).

Supplier performance is monitored per the Supplier Quality Requirements paragraph 4


page 12 through the evaluation of product quality, problems reported by the
manufacturing involving supplied product, delivery performance to acknowledged date
and continual improvement.

2.3.2 Regulatory Conformity


Quality Assurance verifies that incoming purchased products and materials are in
compliance with applicable regulatory requirements (QA02).

2.3.3 Supplier Quality Management System Development


The Purchasing staff encourages suppliers to prepare for and/or implement the
necessary procedures in order to meet the requirements of ISO 9001:2000 and to
become certified. All suppliers receive the manual TT Electronics/OPTEK Supplier
Quality Requirements as an initial step for getting familiar with quality system
requirements. As required, the assistance of the Management Representative is
requested. Purchasing &/or Supplier Development follows up on the suppliers’ progress
with the implementation of ISO 9001:2001 or an acceptable quality management
system (Process Map: Supplier Development).

2.3.4 Customer-Approved Sources


Where according to customer contract, a product or material is to be purchased from a
customer-designated supplier, it is the responsibility of the Purchasing department to
ensure that these materials, products or services are only purchased from the
customer-designated supplier. The customer must approve alternate suppliers for this
product, material or service. Materials supplied by customer-designated suppliers are
subject to receiving inspection by Quality Assurance (QA02). For the supply of materials
for other applications, the customer-approved supplier must be approved according to
OPTEK’s approval criteria (PU04).
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2.3.5 Purchasing Information


For products and services purchased, including customer supplied product, Purchasing,
SQE and/or SQD ensures that required records are set up and maintained (PU02,
PU03). The data describe and identify clearly the product to be ordered, requirements
for the approval of product, procedures, processes and equipment, statutory and
regulatory requirements, requirements for qualification of personnel, and Quality
Management System requirements, as applicable. As appropriate, standards or other
documents are referenced. The adequacy of specified purchase requirements is
ensured prior to submission to the supplier.

2.3.6 Verification of Purchased Product and Incoming Product Quality


The extent of quality control exercised over a supplier or over the supplied product is
determined by Quality Assurance and depends on the importance of the product or
product class (PU03), the initial evaluation of the supplier, and/or type and extent of
inspection performed by the supplier, and/or the results of ongoing performance ratings
of the supplier. Incoming purchased product is submitted to an incoming inspection
(QA02) performed and recorded by Quality Assurance when supplier product is non-
certified.

In the event that OPTEK or one of OPTEK’s customers wants to verify purchased
product at the supplier’s premises, these verification requirements and/or the method of
product release are requested and defined by either Engineering, Quality Assurance or
Sales, and are specified either in the purchase order and/or part specification.
Verification activities at the supplier’s premises are coordinated through the Purchasing
and/or Quality department. Verification at supplier’s site does not exclude subsequent
rejection after receipt at OPTEK or OPTEK’s customer.

2.3.7 Supplier Monitoring


Supplier performance is monitored through evaluation of product quality, cost
competitiveness, continuous improvement efforts, problems reported by manufacturing
involving supplied product, delivery performance, and customer feedback.

Purchasing/Supplier Quality develops periodic performance ratings (PU04, Supplier


Quality Requirements) of approved active suppliers and distributes on a regular basis to
the top suppliers, others on request or at OPTEK’s discretion. Suppliers are informed of
their rating and corrective action is taken as required. Records of supplier performance
ratings are maintained.

2.4 Facilities & Equipment Management

2.4.1 Infrastructure
The required infrastructure and resources for manufacturing activities are identified
during quality planning (EG01). As applicable, this includes building facilities, necessary
workspace and utilities as well as needed equipment and services such as
maintenance, warehousing and transportation.
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Management ensures the timely availability of identified and approved resources.

2.4.1.1 Plant, facility and equipment planning


Plant, facility and equipment planning of the effectiveness of existing equipment and
facilities are the responsibility of Manufacturing and involves departments and
functions concerned. The productivity and effectiveness of existing operations is
reviewed, monitored and evaluated considering

• human factors
• operator and line balance
• availability of supplies
• use of automation
• work plans

Records of planning activities are maintained as per applicable master list of


records.

2.4.1.2 Contingency plans


The Management Representative, with participation from Manufacturing,
Engineering and Sales, develops contingency plans to meet customer requirements
in the event of a production halt or labor shortage. Contingency plans are reviewed
in the first quarter of each year regarding their validity. New plans are developed as
required.

2.4.2 Work Environment

2.4.2.1 Work Environment


The quality planning team defines special conditions of the work environment that
are necessary for the processes to meet defined requirements of product quality and
regulatory requirements (EG01). These special conditions are included in the quality
plan, manufacturing plan, process sheet or other documents. It is the responsibility
of the Department Head to implement these requirements.

2.4.2.2 Personnel Safety to Achieve Product Quality


It is the responsibility of the Department Heads to ensure the safety of employees
and to minimize risk of injuries when performing their duties. Accidents at the
workplace are recorded (First Report of Injury & Supervisors Investigation Report)
with copy to the HR Representative who keeps a master list of accidents for
corrective or preventive actions.

The HR Representative forms the Health and Safety Committee that includes
representatives of applicable areas. Any issues or concerns regarding health and
safety of processes are reported to the departmental representative.
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Product safety is addressed during the design and development process under the
responsibility of Engineering.

2.4.2.3 Cleanliness of Premises


It is the responsibility of management to ensure that the premises of OPTEK are
kept clean and in a good state of order. It is the responsibility of Manufacturing and
Warehouse to ensure that production facilities and the warehouse are kept clean
and in good order. As required, housekeeping procedures are developed and
implemented by individual Department Heads.

2.4.3 Customer Property

2.4.3.1 Customer Property


Customer owned product supplied for production is inspected by Quality Assurance
according to defined inspection requirements (QA02).

The responsible Department Head ensures that customer owned product is


identified, stored, used, handled and shipped in an appropriate manner in order to
ensure its suitable condition for use.

During periodic cycle counts conducted by designated personnel in Manufacturing or


Warehousing, a visual inspection of products, including customer owned product, is
performed to verify the product’s condition and proper identification. Any loss,
damage or deterioration of customer-supplied product is recorded and the customer
is notified.

2.4.3.2 Customer Owned Production Tooling


It is the responsibility of the Toolroom & Manufacturing to ensure that customer
owned tooling and fixtures are clearly identified with a metal plate or permanent
marking method showing the ownership of the equipment.

2.4.4 Control of Monitoring & Measurement Devices

2.4.4.1 Control of Monitoring and Measuring Devices


To ensure accurate and reliable monitoring and inspection results, the Quality
Assurance, Manufacturing, Toolroom and Engineering ensure that monitoring and
measuring equipment and devices are controlled, calibrated and maintained (QA05).

The type of monitoring and measuring equipment/device/software to be used in


Manufacturing, by Quality Assurance and Toolroom, and the required accuracy of
these monitoring and measurement activities are defined during quality planning and
specified in the manufacturing plan (EG01), process traveler and/or inspection
reports (QA02, QA03, QA04).
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It is the responsibility of the applicable department to ensure that monitoring and


measuring processes are capable for their intended purpose and are performed in a
manner that is consistent with requirements.

To ensure valid results, measuring equipment is


• calibrated and/or checked in defined intervals or prior to use, and according to
a recognized standard; where no recognized standard is used, the basis
applied for the calibration is documented.
• adjusted and re-adjusted as necessary to ensure required accuracy
• identified with a unique identification number and the current calibration
status.
• kept in a secure and restricted location to prevent misuse and improper
adjustments that could invalidate calibration settings.
• protected from damage and deterioration during handling, maintenance and
storage

In the event that monitoring and measuring devices are found out of calibration,
previous measuring results are reviewed regarding their validity (QA06). Corrective
action on the measuring device or product affected is taken, including recall of
nonconforming product, if required (MF03, QA01).

Prior to the use of computer software for monitoring and measuring activities, it is
verified and confirmed that the software produces defined results. Records of these
verifications are maintained

2.4.4.2 Measurement System Analysis


It is the responsibility of Quality Assurance to ensure that a Repeatability and
Reproducibility study is conducted (QA07) for each measuring device referenced in
control plans. Records of these studies provide evidence of the variations present in
the results of each type of measuring device and are taken into consideration when
inspection reports are developed.

2.4.4.3 Calibration / Verification Records


The department performing the calibration of monitoring and measuring devices is
responsible for the record keeping of calibration activities. These records include the
identification of the equipment and the calibration standard, revisions due to
engineering changes, and calibration results such as out-of-specification/conformity
to specifications.

When monitoring and inspection equipment is found out-of-specifications, the impact


on products previously measured with this equipment is reviewed and validated
(QA06) and an Out-Of-Calibration Report is initiated as appropriate. If suspect
product/material has been shipped, the customers are informed and the product is
recalled as required (QA06).
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2.4.4.4 Laboratory Requirements

2.4.4.4.1 Internal Laboratory


It is the responsibility of Quality Assurance to define and document the scope of
the capability of tests and inspection activities, which can be performed by the in-
house laboratory facility of the Quality Assurance department. Quality Assurance
has specified and implemented technical requirements for the
suitability of implemented procedures
competency of personnel
testing of product
capability to perform these services correctly and according to pertinent
process standards,
the review of related records

2.4.4.4.2 External Laboratory


As required, qualified laboratories are used for inspection, test and calibration,
and other contract services. Only laboratories are used which include in their
defined laboratory scope the required service to be performed, and which are
either capable based on business history and/or previous services provided, or
laboratories that are accredited to ISO/IEC 17025 or other equivalent national
standard. If a specific calibration service cannot be performed by an external
laboratory, or in the absence of such a laboratory, the original equipment
manufacturer or their accredited representative can provide this service, as long
as the requirements of clause 7.6.3.1 of ISO/TS 16949 are met.

2.5 Company Control Specifics

2.5.1 Document Control

2.5.1.1 Control of Documents and Engineering Specifications


Documents required by the Quality Management System are controlled documents.

It is the responsibility of the Management Representative to implement and maintain


the documented procedure (Process Maps #005, #006, and #007) Control of
Documents, which defines the responsibilities for the development of controlled
documents, their approval for adequacy, changes and re-approval, revision status,
document formats, identification and distribution.

Following the documented procedure EG02 Document and Data Control, the
Engineering Department is responsible for the identification, control and distribution
of technical engineering documents, including documents and data of external origin
such as standards and customer drawings. Engineering documents developed by
Engineering or engineering documents from the customer, including the distribution
of these documents, are recorded. Incoming customer engineering standards and
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specifications, including changes, are reviewed as soon as possible, not to exceed


two weeks, by Engineering, and are then distributed and implemented as required.
Records of implementation dates in production are maintained.

It is the responsibility of the applicable Department Head to ensure that current


revisions of controlled documents are legible, readily available where needed, that
obsolete copies are replaced and destroyed or invalidated, and that obsolete
documents retained for any purpose are clearly identified.

As required, it is the responsibility of the IS Department to establish a schedule for


producing back-ups of defined computer data. These back-ups on tape or CD-ROM
are kept in a secure place outside of the company’s premises. Schedules for back-
up responsibilities and compliance are documented.

2.5.2 Records Control

2.5.2.1 Control and Retention of Records


Records are maintained to provide evidence of activities and their results, of
conformance to requirements and of the effective operation of the Quality
Management System. Department Heads are responsible for the proper
identification, storage, retrieval, protection, retention time and disposition of records
according to the established documented procedure QS12.

2.5.3 Control of Production Provision

2.5.3.1 Control of Production


Manufacturing processes activities are performed under controlled conditions. Based
on the output from quality planning (EG01), Manufacturing and Document Control
ensure that the necessary documents, data and operating instructions for the
performance of manufacturing processes are developed and available to personnel.
These documents or data describe in sufficient detail the product characteristics,
production processes, the equipment to be used, as well as the activities for
monitoring and measuring of these processes. Included are procedures for release,
delivery and post-delivery activities.

The Manufacturing department ensures that operating instructions, including


instructions for special processes, are available at the workstation, that production
activities, verification results and SPC records are recorded, and that activities for
the monitoring and measurement of production processes are implemented and
followed.

It is also the responsibility of the Manufacturing department to ensure that the work
environment is appropriate for the work being performed and meets statutory
requirements. The HR Representative is responsible for compliance with regulatory
requirements (MF09).
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2.5.3.2 Control Plan


Control plans are developed during quality planning (EG01) and define the
development of prototypes, pre-launch and production processes, as applicable.
Control plans are available for all production stages of products or parts, including
assembly. Pre-Launch control plans heed the outputs of DFMEAs and PFMEAs.

As applicable, control plans specify


• the required controls for manufacturing processes
• the methods used for monitoring applied controls over special characteristics
(customer/OPTEK)
• customer-required information
• the reaction plan to be initiated when the process becomes unstable or not
capable

With changes of product specifications, or any changes affecting the product,


manufacturing processes, inspection activities, logistics, supply sources or FMEAs,
control plans are updated by the quality planning team (EG01). If required, customer
approval is obtained for the change.

2.5.3.3 Work Instructions


It is the responsibility of the Department Heads to develop and maintain documented
work instructions and operating instructions that are necessary for the performance
of processes and activities affecting quality of products. These documents are made
accessible to personnel at the work place. Work instructions and operating
instructions are derived from the output data from quality planning, such as the
quality plan or control plan.

2.5.3.4 Verification of job set-ups


Manufacturing is responsible for proper set-ups of production equipment. In case of
set-up difficulties, Quality Assurance performs a last-off comparison, as appropriate.
First-Offs are approved by Quality Assurance. As applicable, statistical verification
methods are used.

2.5.3.5 Preventive and Predictive Maintenance


A master list of machinery and equipment that requires preventive maintenance to
ensure continuous process capability is developed and maintained by
Manufacturing. Preventive maintenance objectives are established and documented
in the first quarter of each year. These objectives are evaluated at least yearly
regarding their achievement and opportunities for improvement.

Designated staff in Manufacturing performs required preventive maintenance. The


actual maintenance status of each piece of equipment is identified. The maintenance
system includes a MIN/MAX - inventory system of frequently used replacement parts
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and a predictive maintenance analysis that assists in the review of preventive


maintenance cycles, maintenance methods and inventory of replacement parts.
Equipment and tooling and gauging that are kept in Manufacturing are packaged
and preserved according to manufacturer’s guidelines and recommendations.

2.5.3.6 Management of Production Tooling


As applicable, the departments of Manufacturing, Engineering, Toolroom and Quality
Assurance are responsible for the design, construction, review and approval of
production tooling and fixtures.

• The Toolroom is responsible for the construction of tooling and fixtures


(TR01). Established controls are followed to effectively coordinate all
activities, including a full dimensional inspection of the tooling and the
monitoring of timely completion.
• The status or availability of tooling and fixtures is clearly identified (TR03).
• The Mexico Toolroom is responsible for preventive maintenance (TR03),
repair (TR03, TR04), storage and recovery (TR03) of production tooling.
• The set-up of tooling and equipment is the responsibility of Manufacturing
(MF07).
• Manufacturing establishes programs for changes of perishable tools in
production.
• The Engineering department is responsible for design changes of tooling and
fixtures, including engineering change level. As required, these changes are
passed on to the Toolroom for implementation.
• Tool modification and revision to documentation are coordinated between
Engineering and the Toolroom.
• As required, the Quality Planning Team is involved in the planning of changes
to tooling and fixtures.

In the event that design or construction is contracted to outside sources (EG04), a


tracking and follow-up system is put in place by Engineering or Manufacturing.

Customer-supplied tooling is inspected and approved by Manufacturing, Toolroom


and Quality Assurance.

2.5.3.7 Production Scheduling


Manufacturing is responsible for production scheduling. The production scheduling
of custom-made parts is forecasted.

Quarterly, the inventory turnover rate is calculated and corrective action is taken in
case that the turnover rate is below the established minimum.
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2.5.3.8 Feedback of Information


Based on customer feedback provided by Sales, the Management Representative
issues quarterly statistics (QS04) which are analyzed by the heads of Engineering,
Sales, Manufacturing and Quality Assurance. Corrective or preventive action is
taken as required.

2.5.4 Validation of Processes


Validation of processes for production
Where the resulting process output cannot be verified through monitoring or
measurement, the Quality Planning Team validates production processes with the
assistance of Manufacturing and Engineering, regarding their ability to achieve planned
results.

The quality planning team establishes procedures for the review, approval and
requirements of these processes, including - as applicable: criteria for review and
approval, approval of equipment and qualified personnel, the use of methods and
procedures, required records, and re-validation in case that expected results are not
achieved.

Attention is given to special processes where the results cannot be verified through
measurement or testing, where deficiencies become apparent when the product is
already in use.

2.5.5 Identification of Traceability


Identification and traceability
Designated personnel in Quality Assurance, Manufacturing and Warehouse identify
incoming product and material, product and material during production, and product and
material in storage with the product identification and inspection status (MF06, QA02,
QA03, QA04, WH02).

Using the implemented computerized system in Manufacturing, sensors manufactured


by OPTEK are traceable by date codes.

2.5.6 Preservation

2.5.6.1 Preservation of Product


It is the responsibility of Manufacturing and the Warehouse to ensure the proper
identification, handling, packaging, storage and protection of product and materials
during receiving, handling and storage, shipping and production. This includes
constituent parts of a product.

Temperature sensitive products and materials are stored in the temperature-


controlled room.
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2.5.6.2 Storage and Inventory


During periodic cycle counts, the condition of materials and products in the
warehouse is verified to ensure that any deterioration or damage is detected and
recorded, and that required corrective action is taken.

The MRP-system in Manufacturing is used to ensure optimized inventory turns over


time, minimum inventory levels and appropriate stock rotation (FIFO) of product and
raw materials. Manufacturing is responsible for keeping established inventory levels
of finished product, using the computerized production scheduling system.

The inventory turnover rate is periodically reviewed and corrective action is taken in
the event that the turnover rate is below the established minimum.
When processing shipping orders (217-0014-001), the staff in Warehousing ensures
that FIFO is applied.

2.5.7 Monitoring & Measuring of Processes

2.5.7.1 Monitoring and Measurement of Processes


During Quality Management System Planning, and based on statistics of operational
performance (QS04) and the achievement of quality objectives, the processes of the
Quality Management System are analyzed by the Management Representative and
responsible Department Heads regarding their effectiveness. As required, corrective
action is implemented to achieve planned results and product conformity, to correct
nonconformities or to improve the operational effectiveness and efficiency of the
processes of the Quality Management System.

2.5.7.2 Monitoring and Measurement of Manufacturing Processes


To verify process capability and provide additional input for process control, the
quality planning team arranges for the monitoring of new and modified
manufacturing processes (EG01). Results are documented and include instructions
for production processes, verification and maintenance as well as objectives for
manufacturing process capability, reliability, maintainability and availability.

Manufacturing ensures that processes are implemented according to control plans


and other applicable procedures or documents in order to ensure that process
capability and process performance is maintained according to customer part
approval process requirements.

Control plans and process flow diagrams are implemented, including adherence to
specified measurement techniques, sampling plans, acceptance criteria and reaction
plans.
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It is the responsibility of Manufacturing to monitor process capability and to ensure


that process capability and performance is according to applicable control plans. In
case of nonconformity of processes, defined reaction plans are followed.

Important events that are occurring during production, such as down times are
recorded.

If identified characteristics on the control plan become unstable or non-capable, the


applicable reaction plan is followed. If appropriate, these reaction plans include
containment of produced parts or products and 100% inspection. Corrective action is
taken as per established procedure QS10 in order to restore required process
capability and product quality. If required, these corrective action plans are reviewed
with and approved by the customer.

Effective dates of process changes are documented by Manufacturing.

2.5.8 Monitoring & Measuring of Product

2.5.8.1 Monitoring and Measurement of Product


It is the responsibility of Quality Assurance to establish and maintain procedures and
inspection reports for receiving inspection (QA02), in-process inspection (QA03) and
final inspection (QA04) of product and materials.

Product is not released until all specified requirements have been met, unless
otherwise approved by an authorized function - and where applicable by the
customer.

The warehouse staff performs a visual inspection of outgoing product to ensure that
the product and packaging is in good condition and that marking and labeling
requirements are met.

In the event that purchased product is released for urgent production prior to
inspection and acceptance by Quality Assurance, the product is recorded and
controlled in order to permit recall and replacement in case of nonconformity of the
product.

Product that does not meet specified requirements is rejected and quarantined per
established documented procedure.

As required, Quality Assurance selects accredited laboratories for certain inspection


or testing activities. Records of these inspection results are verified, reviewed and
maintained.

Inspection results are recorded and records are maintained. These inspection
records document acceptance criteria, inspection results, whether the product was
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accepted or rejected and the inspection authority responsible for the product
release.

2.5.8.2 Dimensional Inspection and Functional Testing


At least once every twelve months, or as otherwise specified by the customer,
Quality Assurance performs a dimensional inspection and functional verification
(QA12) for each product specified in control plans. Results are available to the
customer upon request.

2.5.9 Control of Nonconforming Product

2.5.9.1 Control of Nonconforming Product and Reworked Product


Nonconforming product and product without proper identification is quarantined and
controlled according to the documented procedure QA01. The nonconformity of the
product is verified and confirmed by Quality Assurance and verification results and
recommended disposition or action are recorded. Functions concerned are notified.

Quality Assurance, Manufacturing, Engineering or Sales review and authorizes the


release of quarantined product for its final disposition, according to the following
options:
• rework to meet specified requirements
• accept with or without repair by concession
• re-grade for alternative applications
• reject or scrap

If the acceptance with or without repair requires the concession of the customer or
the approval or permit of a regulatory body or other authority, Manufacturing ensures
that the required concession is received prior to initiation of the repair.

Qualified personnel in Manufacturing process rework Orders. Detailed instructions


for required rework are available to operators in work instructions.

Reworked product is re-inspected by Quality Assurance.

As appropriate and required, the customer is notified by Sales of the proposed use
or repair of nonconforming product. Where applicable, Manufacturing ensures that
the reworked product is identified with the actual condition of the product, including
the customer’s release authorization.

Records of nonconforming product, including the type of nonconformity, actions


taken and concessions obtained are maintained in First Time Quality reports.

In the event that nonconforming product is detected after the product was shipped to
the customer, or after its use in production or service, the Engineering department
with Manufacturing & Quality Assurance and Sales department analyze the impact
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of the nonconformity and take appropriate action. As required, the customer is


informed and the nonconforming product is recalled.

Nonconforming purchased product and material is returned to the supplier with a


Supplier Corrective Action Request (Process Map: SCAR Process) issued by
Supplier Quality Assurance (QA11).

2.5.9.2 Customer Waiver


In the event that manufactured product, or purchased product, or manufacturing
processes are different from the product or process approved by the customer, or
that temporary change to product and processes is required, the request for
temporary change or deviation is submitted to Engineering for approval (EG01). As
required, customer production part approval is obtained (QA10).

Manufacturing keeps records of expiration dates and quantities of authorized


deviations and ensures that normal production activities are re-instated after
expiration of engineering deviations.

Products manufactured and shipped on customer authorization are identified as


such on each packaging unit or container.
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Approvals & Revision History

OPTEK Quality Manual - revision control


Page Reference Revision Date Description of Change Initials
No.

All (1-45) 1st issue 0 2004/Mar/11 No change - first issue


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Appendix A: ISO/TS Cross Reference to this Manual

ISO/TS16949 OPTEK Quality Manual


Clause # Description Paragraph
4 Quality Management System
4.1 QMS General Requirements 1.1.1
4.2.1 QMS General Requirements 1.1.1
4.2.2 Quality Manual About this Manual
4.2.2a Scope Scope
4.2.3 Document Control 2.5.1
4.2.3.1 Engineering Specifications 2.5.1.1
4.2.4 Records Control 2.5.2
4.2.4.1 Records Retention 2.5.2.1
5 Management Responsibility
5.1 Management Commitment 1.1.2
5.1.1 Process efficiency 1.1.2
5.2 Customer Focus 1.1.3
5.3 Quality Policy 1.1.4
5.4.1 Quality Objectives 1.2.2
5.4.1.1 Quality Objectives - Supplemental 1.2.2
5.4.2 QMS Planning 1.1.5
5.5.1 Responsibility, Authority & Communication 1.1.6
5.5.1.1 Responsibility for Quality 1.1.6
5.5.2 Management Representative 1.1.7
5.5.2.1 Customer Representative 1.1.7
5.5.3 Internal Communication 1.3.1
5.6 Management Review 1.2.1

6 Resource Management
6.1 Provision of Resources 1.1.8
6.2.1 Human Resources 1.1.9
6.2.2 Competence, awareness & training 1.1.9.1
6.2.2.1 Product design skills 1.1.9.2
6.2.2.2 Training 1.1.9.3
6.2.2.3 Training on the job 1.1.9.4
6.2.2.4 Employee motivation & empowerment 1.1.9.5
6.3 Infrastructure 2.4.1
6.3.1 Plant, facility & equipment planning 2.4.1.1
6.3.2 Contingency plans 2.4.1.2
6.4 Work Environment 2.4.2.1
6.4.1 Personnel safety to achieve product quality 2.4.2.2
6.4.2 Cleanliness of premises 2.4.2.3

7 Product Realization
7.1 Planning of Product Realization 1.1.10
7.1.1 Planning of product realization - supplemental 1.1.10.1
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7.1.2 Acceptance criteria 1.1.10.2


7.1.3 Confidentiality 1.1.10.3
7.1.4 Change Control 1.1.10.4
7.2.1 Determination of Requirements 2.1.1
7.2.1.1 Customer designated special characteristics 2.1.1
7.2.2 Review of Requirements related to the product 2.1.2
7.2.2.1 Review of Requirements related to the product - Suppl. 2.1.2
7.2.2.2 Organization manufacturing feasibility 2.1.2
7.2.3 Customer Communication 1.3.2
7.3 Design & Development 2.2.1
7.4 Purchasing 2.3.1
7.5.1 Control of Production Provision 2.5.3
7.5.2 Validation of Processes 2.5.4
7.5.3 Identification & Traceability 2.5.5
7.5.4 Customer Property 2.4.3
7.5.5 Preservation 2.5.6
7.6 Control of Monitoring & Measurement Devices 2.4.4

8 Measurement, Analysis & Improvement


8.1 Measurement Analysis & Improvement: General 1.2.3
8.2.1 Customer Satisfaction 1.2.4
8.2.2 Internal Auditing 1.4.1
8.2.3 Monitoring & Measuring of Processes 2.5.7
8.2.4 Monitoring & Measuring of Product 2.5.8
8.3 Control of Nonconforming Product 2.5.9
8.4 Analysis of Data 1.2.5
8.5 Continual Improvement 1.2.6
8.5.2 Corrective Action 1.5.1
8.5.3 Preventive Action 1.5.2