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"> Troubleshooting Remit To Address in Oracle Receivables [ID 1101855.1] Modified 01-OCT-2010 Type TROUBLESHOOTING Status PUBLISHED
In this Document Purpose Last Review Date Instructions for the Reader Troubleshooting Details 1. Setup and Usage of Remit-To Address in Oracle Receivables 2. Troubleshooting Remit-To Address Issues and Errors on Transactions a. Error: Cannot Get Remit To Address i. Identify The Customer Bill-To Address ii. Identify the Operating Unit on the Transaction iii. Check your Remit-To Address Setup b. Can I Use Additional Factors to Default the Remit-To Address? c. Remit-To Address is not Defaulting d. Unable to Delete Obsolete Remit-To Address e. Remit-To Address Does Not Include All Address Segments f. Remit-To Bugs and Other Common Errors 3. Troubleshooting Printing Related Remit-To Address Issues and Errors a. Remit-To Address is Not Printing, No Errors b. Remit-To address Errors with MSG-43749: There is no remit to address defined for country and state c. Is it possible to highlight the Remit-To Address when printing? 4. Descriptive Flexfields on Remit-To Addresses 5. Still Have Questions?
Oracle Receivables - Version: 22.214.171.124 to 12.1.2 - Release: 11.5.10 to 12.1 Oracle Trading Community - Version: 11.5.10 to 12.1.3 [Release: 11.5 to 12.1] Oracle General Ledger - Version: 12.1.1 and later [Release: 12.1 and later] Information in this document applies to any platform. Executable:RAXTRX - Autoinvoice Import Program Form:ARXTWMAI.FMB - Transactions Report:ARXSGPO.RDF - Print Statements Report:ARDLP.RDF - Dunning Letter Print
Oracle Receivables (AR): AutoInvoice Information Center > Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12 > 1101855.1 The purpose of this note is to explain steps in diagnosing and troubleshooting Remit To Address issues that occur in Oracle Receivables. This note is primarily focused on presentations that occur in the AR Transaction Workbench and AutoInvoice related to the use of the Remit To Address but some solutions may be applicable to Order Management and other modules in the Order-to-Cash flow. For more on setting up Remit-To Addresses see Note 1101666.1 How to Setup a Remit-To Address in Release 12 Oracle Receivables For AutoInvoice, this note should be used in conjunction with the following two articles: Note 1067402.1, AutoInvoice Setup for Release 12: A Case Study Using a Simple Script Note 1075757.1, Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12
Last Review Date
September 16, 2010
Instructions for the Reader
A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.
1. Setup and Usage of Remit-To Address in Oracle Receivables
Define remit-to addresses to let your customers know where to send payment for their invoices. Receivables uses the addresses that you define in the Remit To Addresses window to provide default remit-to information when you enter transactions. Remit-To Addresses are also printed on invoices and optionally printed on Statements and Dunning Letters (Based upon the selections in the System Options window for AR). If you use AutoInvoice but have not defined a remit-to address that can be derived for a specific bill-to address, AutoInvoice will reject all invoices for which it could not determine a remit-to address with the following message in the AutoInvoice Import Execution report:
Errors: 1) Cannot get remit to address
If you do not wish to set up a remit-to address for each location, you can set up one remit-to address with a default assignment. Receivables will then use this address for all locations or for any locations for which you do not have specific location assignments. This ensures that AutoInvoice will not reject invoices because it could not determine a remit-to address. For more on setting up Remit-To Addresses in Oracle Receivables including step-by-step instructions and screenshots, refer to Note 1101666.1, How to Setup a Remit-To Address in Release 12 Oracle Receivables.
2. Troubleshooting Remit-To Address Issues and Errors on Transactions a. Error: Cannot Get Remit To Address
Postal Code and Country) ii..1 explains in detail how to set up a Remit-To Address.Page 2 of 6 This is the most common error reported for Remit-To Addresses. Identify The Customer Bill-To Address The Remit-to Address is derived based upon the customer Bill-To Address. If AutoInvoice failed with an error. this can be found by looking at the list of values on the Transaction Source as shown below: For AutoInvoice this can be found Responsibility: Receivables Manager Navigation: Control > AutoInvoice > Interface Lines As shown above the Operating Unit field will be displayed. Find the row that is showing a rejection reason of 'Cannot Get Remit To Address' and take note of the operating unit displayed for that row.com/CSP/main/article?cmd=show&type=NOT&doctype=TROUBLE. Identify the Operating Unit on the Transaction For a Manual Invoice. This will return a listing of all rejected records.. The steps below outline how you can determine what value should be used and also how to fix this problem. query this form for any rows where the "Errors Exist" checkbox is checked. 3/9/2011 . Check your Remit-To Address Setup Note 1101666. Alternate Error Presentations: WARNING: No default remit-to address found WARNING: No default remit-to address (country) found i. iii. You should therefore begin troubleshooting by identifying the Bill To Address (State.oracle. Open the Remit-To Address form as shown below https://support.
0: 120. the system will use the California address ahead of the default address for any address in the from/to postal code range In this example the Invoice had a Florida address but tthe Receipts From shows no combination that includes this Florida Address.1Patch 8522000 Fixed File: 2 12.oracle. Remit-To Bugs and Other Common Errors Row Release Error String or Presentation 1 12. Remit-To Address Does Not Include All Address Segments ARXSURMT. Note: You can derive an alternate remit-to address with a more narrow definition.12000000.180.0 When using Multiple Org's in AR. Cause Bug 8642210 Remit To Address not properly refreshed Bug 8522000 Recommended Fix* Recommended Patch: 12. e. It is suggested that instead of deleting an address.1 Patch 9343518 Fixed File: ARXTWMAI. Remit-To Address is not Defaulting Refer to section 2a and verify that the address is properly mapped in the 'Receipt From' setup. Enhancement Request 6006313 was logged to request the ability to derive remit-to using transaction type Enhancement Request 4676489 was logged to request that factors other than geography be made available to derive Remit-To c. Remit to Address Form has Record group State based on the following query: select state_code. description from ar_remit_to_state where country = :loc. the Receipt From values under the address simply be deleted. For more on configuring geographies in R12 refer to Note 554492. A best practice to avoid problems is to set a default remit-to address for all countries where you transact.. 3/9/2011 .0: patch 8331653 Fixed File: HzPuiAccountSiteAMImpl. The most common cause of an error in deriving a Remit-To address is in this "Receipts From" mapping. Assuming the Row above with the New York address also does not cover this Florida addess we can fix this defaulting issue by modifying the "Receipts From" to include the Bill To address from the Invoice.12000000. if you have a default for the United States with a New York address but then have a California address that is mapped to a specific Postal Code range. Unable to Delete Obsolete Remit-To Address Receivables does not allow for a remit-to address to be deleted.pld 12.72 12.1 Setting Up Geography Hierarchy And Address Validation in Release 12 f.Page 3 of 6 Responsibility: Receivables Manager Navigation: Setup > Pring > Remit To Address Find the row or rows associated to your Operating Unit and check to see if the bill to address is covered by the "Receitps From" definition. Data is populated in this table as customer addresses are created thus if you have not yet defined customers the LOV will not show the segments as available for selection..java 120.country Ar_remit_to_state is a view based on hz_locations table.0 Patch 9451008 12.163.12010000. Can I Use Additional Factors to Default the Remit-To Address? At this time the only factors available to derive remit-to address are Geography and Operating Unit. For example.com/CSP/main/article?cmd=show&type=NOT&doctype=TROUBLE.fmb . This allows you to avoid errors during AutoInvoice and transaction entry.1: 120. In the example above we have defined this California address as the default for all Canadian bill-to addresses.0 Re-display the remit-to address details. b. if a transaction type is entered for operating unit "A" and then subsequently changed to a transaction type associated with operating unit "B". d. the Remit-To address is not being updated to reflect this change. the following error message is displayed: No HZ_CUST_ACCT_SITES was found for ID XXXX https://support.46 Recommended Patch: 12.3 12.22.
Order Management Validation Responsibility. EXCEPTION: arp_trx_defaults_3.) select address_ id from ra_remit_tos_all where country = 'DEFAULT' and state = 'DEFAULT'. Data Corruption of unknown origin (rare occurrence) APP-AR-96282 Error: Invalid value for party_site_id 11 11.. city. N: Setup > System Organization Parameters > Values 9 11. address3. or you can alter the existing range for the that state to include the new zip code Alternately you can set a default to be used to avoid this issue.5 Opening Remit-To Form from OM returns: ORA-06550: line 1.6 and 12.5 12.0.5 Remit-to Address Does Not Exist In The List of Values.5 Entering new Remit-To address returns: APP-AR-96282: Error: The following SQL error occurred: ORA-29861: domain index is marked LAODING/FAILED/UNUSABLE Corrupt domain index 1.12.6 120.1.oracle.1 APP-FND-00676 The flexfield routine FDFGDC cannot read the default reference field specified for this descriptive flexfield Incorrect setup of descriptive flexfield for Customer Form Customer form and Remit-To address form share a common foundation.0 REP-0069: Internal error REP-57054: In-process job terminated:Terminated with error: REP-1419: MSG-00100: DEBUG: BeforeReport_Trigger + Remit-To Address was not defined and invoice print was attempted Remit-To address not properly defined 6 12.11. Until this is fixed it is suggested that the DFF not be used on the Reference Field for the Address InformationDFF Perform the following steps to resolve this issue: Verify Issue 1.Page 4 of 6 HzPuiAccountSiteAMImpl. Rebuild the domain indexes associated to the form as described in Note 165115. A new line can be added.java 120. The zip code for this credit memo was not included in any of the existing remit-to ranges.4 12. Debug log showed: selecting the default remit to address.12000000. 8 11.Parameters for arp_trx_defaults_3.2 Fix is included in 12. 1.0 Query a transaction returns: ORA-01422: exact fetch returns more than requested number of rows ORA-06512: at "APPS. Enhancement 3100593 was logged to split these apart. it errors with the following: MSG-43749: There is no remit to address defined for country US and state XX. address2.) Select address1.1 When printing a specific credit memo. 3/9/2011 .2 forward 3 4 12. Setup\Print\Remit-To Address -> Add a range for zip code 09136 (this problem zip code in this example) which is the zip for the credit memo.12010000.5 12. 2.3 Define remit to address and/or default remit-to 5 12.ARP_TRX_DEFAULTS_3".1 Recommended Patch: Patch 9451008 Fixed File: ARXDEPLB. line 1463 Review/correct setup. column 7: https://support.get_remit_to_default() 7 11.com/CSP/main/article?cmd=show&type=NOT&doctype=TROUBLE.12010000. State/Country combination already exists.get_default_remit_to() EXCEPTION: arp_trx_defaults_3.. Contact Support for assistance 10 126.96.36.199 12.get_remit_to_address() ---------.1 120.1 HZ_CUST_ACCT_SITES_ALL_T1 HZ_LOCATIONS_N15 HZ_STAGE_PARTY_SITES_T1 Item 1. 2.pls 12. If query 2 returns no rows then corruption exists.0 iSetup is creating duplicate Remit-To addresses instead of updating existing records AR_DEPOSIT_API is not Defaulting the correct remit-to address via the Bill To Location Bug 6729003 Bug 9451008 Patch 6729003 See also Note 550257. Make sure a valid range is defined for the zip code on the transaction. state from ra_addresses_all where address_id = '&address_id_step1'. REP-1419: 'remit_to_control_idformula': PL/SQL program aborted.get_remit_to_address() ---------p_match_state : NJ p_match_country : US p_match_postal_code : 07095 p_match_address_id : p_match_site_use_id : EXCEPTION: arp_trx_defaults_3.
for the User designated to create the remit-to-address or a Dummy user that will do that 14 11. No Errors By default the system should print the remit-to address from the invoice when printing statements.5 Rep-1401: 'C_Remit_To_Concatenateformula' Ora-01403: No Data Found Remit-To Address and/or Default not defined Setup Remit-To Address as per Note 1101666.5 APP-AR-96282 Error:Value for Party_site_number must be unique. If this does not print verify the following: 1) Check in Setup -> System -> System options. 'Remit Address 2' etc. 4. we encourage you to review. Remit-To address Errors with MSG-43749: There is no remit to address defined for country and state This problem has been reported when the default value contains postal codes. c. Navigate to Profile \ System 3.1 *Note that the patch recommendation is for the latest released version of the file and not necessarily the version that included the fix.ARP_STAX". Removing the postal code has proven to remedy this symptom. For example.ARP_STAX_5749 is invalid ORA-06550: line 1. line 371 12 11. use each individual content item such as 'Remit Address 1'. Put the profiles HZ: Generate Contact Number HZ: Generate Party Number HZ: Generate Party Site Number in Yes. This allows one to see additional address info for the current address displayed. Instead of using BPA content item 'Remit To Address Formatted'.Miscellaneous if the Print Remit to Address flag is checked 2) Verify that the invoice has a remit-to address defind b. Save your work. if version 46 is the fixed file. Workaround ---------1. Go into the responsibility: System Administrator 2. ARP_STAX set parameter package for plsql_native_library_dir and bounce this ORG_ID the DB to take effect was in status invalid. Assign that responsibility to the user in charged to do that or 1.SITE NUMBER IS COUNTED BY AUTO. Alternate Region. The "Receipts From" zone is where the "Remit Address Information" DFF is available 5.Page 5 of 6 PLS-00905: object APPS. 3/9/2011 . Remit-To Address is Not Printing. Descriptive Flexfields on Remit-To Addresses The top zone of the Remit-To Address form displays the "Address Information" DFF. you can select "Bold" or "Regular" for the content item value. the recommended patch may contain version 72 of the fixed file.ARP_STAX".oracle. 2. you can duplicate the default template and make the remit to address as "Bold". Tried to compile ARP_STAX_5749 package and got the following error message: PLS-00920: parameter plsql_native_library_dir is not set. column 7: PL/SQL: Statement ignored ORA-06512: at "APPS. It is even possible to make BOLD only a part of the Remit-To address..5 ORA-06550: line 1. line 371 FRM-40735: WHEN-NEW-FORM-INSTANCE trigger raised unhandled exception ORA-06550. This is by design. Still Have Questions? To discuss this information further with Oracle experts and industry peers. join or start a discussion in the My Oracle Support Receivables Community. 3. This fix will include the bug fix referenced here as well as any other bug fix released since the bug was resolved. Select the 'Generic Parameters' Category.com/CSP/main/article?cmd=show&type=NOT&doctype=TROUBLE. is not set. 13 11. dunning and invoices. Go into the responsibility: system Administrator 2.ARP_STAX_165 is invalid ORA-06550: line 1. If you find that you require assistance after completing the steps outlined in this note please provide the following information to expedite resolution of your issue: 1) Can you create a manual invoice in AR with this customer Bill To address? 2) Can you replicate this at will ? 3) Do you have any research findings that would help us in understanding or troubleshooting this issue? If yes what? 4) Did this work before? If so what has changed? https://support.. 3. Hence. Create a new responsibility to have the privileges to create the remit-to-address setup 3. Is it possible to highlight the Remit-To Address when printing? In BPA. Pick your org into 'Item Validation Organization' 4. column 7: PL/SQL: Statement ignored ORA-06512: at "APPS. Troubleshooting Printing Related Remit-To Address Issues and Errors a. column 7: PLS-00905: object APPS. The profile HZ: Generate Party Site Number is 'No' The remitto-address does not have the field to enter the site number in that case must be generated This is ER: 3297103: 'GENERATE PARTY SITE NUMBER' IS 'NO'.
.5 Through 12 and the auxiliary notes referenced within attempt to guide you to resolution of most known issues with AutoInvoice and Transaction Workbench Remit-To Address issues.com/CSP/main/article?cmd=show&type=NOT&doctype=TROUBLE. 3/9/2011 .. Related Products Oracle E-Business Suite > Financial Management > Credit to Cash > Oracle Receivables Oracle E-Business Suite > Master Data Management > Customer > Oracle Trading Community Oracle E-Business Suite > Financial Management > Financial Control and Reporting > Oracle General Ledger Back to top https://support.1.Page 6 of 6 5) If this is AutoInvoice related. Troubleshooting AutoInvoice for Oracle Receivables Release 11. provide the AutoInvoice Data Collection Test Diagnostic and Setup diagnostic applicable for your release.1 for the latest instructions.. Note: This article along with Note 1075757.oracle. Refer to Note 1079666.
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