1. Executive Summary
This report is based on internship in National Bank of Pakistan branch name. It is a famous and reputed bank of Pakistan. National Bank of Pakistan maintains first position in banking sector in Pakistan. This report is based on the activities which are performed in this bank. This report contains marketing analysis, competitive analysis, SWOT analysis, bank tariffs and exchange rates of National Bank of Pakistan. There are also stated the activities which I performed during my internship in the branch. In this report also discuss the industry analysis of banking system in Pakistan. There are also mentioned the way of investment, rates of investment, all types of financing and loans facilities the National Bank of Pakistan provides. The problems in this branch are also discussed. This report also intimates about the daily reserves which are required by the branch to meet the need of its daily transactions.                    

              2.1. Mission Statement To be recognized in the market place by Institutionalizing a merit & performance culture, Creating a powerful & distinctive brand identity, Achieving top-tier financial performance, and Adopting & living out our core values.                        

              2.2. Core Values 2.2.1. We aim to be an organization that is founded on… Growth through creation of sustainable relationships with our customers.
• • •

Prudence to guide our business conduct. A national presence with a history of contribution to our communities.

2.2.2. We shall work to…
• • •

Meet expectations through Market-based solutions and products. Reward entrepreneurial efforts. Create value for all stakeholders.

2.2.3. We aim to be peopling who…
• • •

Care about relationships. Lead through the strength of our commitment and willingness to excel.

Practice integrity, honesty and hard work. We believe that these are measures of true success. 2.2.4. We have confidence that tomorrow we will be…

Vision To be the pre-eminent financial institution in Pakistan and achieve market recognition both in the quality and delivery of service as well as the range of product offering                       .3. An innovative. creative and dynamic institution responding to the changing needs of the internal and external environment           2. An organization maintaining the trust of stakeholders.• • • Leaders in our industry.

Brohi SEVP & Group Chief.4. Asif A. Mirza Abrar Baig EVP & Group Chief. M. Dogar EVP & Group Chief. Risk Management Group Muhammad Nusrat Vohra EVP & Group Chief. Uzma Bashir Group Chief. Corporate & Investment Banking Group Shahid Anwar Khan SEVP & Group Chief. Audit & Inspection Group S. Senior management Masood Karim Shaikh SEVP & Group Chief. Special Assets Management Group Amim Akhtar EVP & PSO to the President Javed Mehmood EVP & Group Chief. Commercial & Retail Banking Group Dr. Human Resources Management & Administration Group Mrs. Operations Group Muhammad Sardar Khawaja SEVP & Group Chief. Disbursements & Trustee Division Tahir Yaqoob EVP & Group Chief. Compliance Group Ziaullah Khan SEVP & Group Chief. Treasury Management Group Nadeem A. Rafique SEVP & Secretary Board of Directors Imam Bakhsh Baloch SEVP & Group Chief. Organization Development & Training Group . overseas Coordination & Management Group Mrs.        2. Information Technology Group Dr. Khurshid Maqsood Ali EVP & Divisional Head Employee Benefits.

Syed Farhan Ahmed Financial Controller & Divisional Head Financial Control Division   2. They are pleased to give the following declarations/statements to comply with the requirements of the Code. The Board is responsible for establishing and maintaining the system of internal control in the bank and for its ongoing monitoring. 2002 and of the results of its operations. 3. Proper books of accounts have been maintained. Approved Accounting Standards have been followed in preparation of the financial statements and there is no departure from the said standards. Statement of Changes in Equity and notes forming part thereof). 4. the following: . changes in equity and its cash flows for the year then ended. The financial statements (Balance sheet. The process used by the Board to review the efficiency and effectiveness of the system of internal control includes.5. and provide reasonable but not absolute assurance against material misstatements or loss. However. prepared by the management of the bank give the information required by the Companies Ordinance. Cash Flow Statement. Profit and Loss Account. Appropriate accounting policies have been consistently applied in the preparation of the financial statements and accounting estimates are based on the reasonable and prudent judgment. such a system is designed to manage rather than eliminate the risk of failure to achieve objectives. The system of internal control is sound in design and has been effectively implemented and monitored throughout the year. 5. 1. 1984 in the manner so required and respectively give a true and fair view of the state of the bank's affairs as at December 31. Corporate and financial reporting framework (Code of Corporate Governance) The board is fully aware of its responsibilities established by the Code of Corporate Governance issued by the Securities & Exchange Commission of Pakistan (SECP). 2.

• The principal features of the bank's control framework include: The bank has clearly defined organizational structure which supports clear lines of communications and reporting relationships. The committee is responsible for the oversight of the internal audit function and reviews its approach and methodology from time to time. • The bank has a comprehensive framework of written policies and procedures on all major areas of operations such as Credit. accounts and related matters. which has been approved by the Board of Directors. regions and groups at head office level on ongoing basis to evaluate the efficiency and effectiveness of internal control system and proper follow up of irregularities and control weaknesses is carried out. Annual budget of the bank is approved by the Board and monthly comparisons of actual results with the budget are prepared and reviewed by the senior management. Finance. • There exists a properly defined financial and administrative power of various committees and key management personnel. It also receives and reviews the internal and external audit reports relating to the internal control. • The bank has effective budgeting system in place. There are no significant doubts about the bank's ability to continue as a going concern. • The Board receives confirmations/representations from all group and regional heads on annual basis confirming effectiveness of the internal control system established and maintained by them within their function.The Board has formed an audit committee comprising of three non executive directors. Treasury Operations. The committee on a continuous basis reviews the material control weaknesses and areas of concern and actions to be taken by the executive management to address these issues. which supports delegation of authority and accountability. The audit committee has written terms of reference in the form of a charter. Internal audit and Compliance approved by the Board. • . • Internal audit department of the bank conducts the audit of all branches.

842 National Bank of Pakistan Trustee Department -NIT Investment Corporation of Pakistan   16 Overseas Branches 4 Representative Offices 1 Subsidiary 1 Joint Venture   1.317. Kehar Qazi Faez Issa Sheikh Humayun Sayeed • 14 10 8 12 12 10 12 Book value of investments of Employees' Pension Fund as at December 31. The number of board meetings held during the year were 14 and attended by the directors as follows: Syed Ali Raza Dr. 2002 (un-audited) is Rs. • • • Key operating and financial data is available in the annual report. Razzak Tabba Rizwan A.009.705 million.519.015 1. of shares held Taurus Securities Limited 2. Waqar Masood Khan Kamran Y.There has been no material! Departure from the best practices of the corporate governance as detailed in the listing regulations.095 . undertakings and related parties Total No. Mirza A. 6. • The pattern of shareholding as required by the code is as follows: Associated companies.

America and Europe Region USA Canada Germany France 2.6. Africa & South Asia Region Bahrain Egypt Bangladesh EPZ 2.1.    29 Regional Offices 1.6. Overseas Branches Middle East.189 Branches 130 Online Branches 4 Subsidiaries 2. Central Asian Republics . Far East Region Hong Kong Japan South Korea China 2.2.

G. Punjab Bahawalpur D. Domestic Branches 2. Khan/ RYKhan Faisalabad Gujranwala .7.2.1.Afghanistan Turkmenistan Kyrgyz Republic Kazakhstan Uzbekistan Azerbaijan 2.7.Sind Dadu/ Sanghar Hyderabad Jacobabad/ Shikarpur Karachi Larkana Mirpurkhas/ Badin Nawabshah/ N' Feroze Sukkur/ Khairpur Tharparkar 2.7.

Baluchistan All Branches 2.7.4. NWFP Abbottabad/ Mansehra Bannu/ D.5.I. Azad Kashmir Muzaffarabad Mirpur   . Khan Kohat / Mingora Mardan Peshawar 2.Sialkot/ Narowal Islamabad Jhang Jhelum/ Gujrat/ Chakwal Lahore Multan/ Baha'nagar Murree/ Attock/ Gilgit Rawalpindi Sahiwal Sargodha/ Sheikhupura

The Scheme is being administered by a high powered committee comprising Deputy Governor. 30 years for post-graduation and 35 years for PhD at the time of admission. State Bank of Pakistan. aSTUDENTS LOAN SCHEME (SLS) for Education was launched by the Government of Pakistan in collaboration with major commercial banks of Pakistan (NBP. HBL. Under the Scheme. Ministry of Finance. • Loans facility is available to those students who are nationals of Pakistan including Northern Areas. • The maximum period of repayment of loan is 10-Years from the date of disbursement of first installment . financial assistance is provided by way of Interest Free Loans to the meritorious students who have financial constraints for pursuing their studies in Scientific. NBP Student Loan Scheme Pursuant to the announcement made by the Federal Finance Minister in his 2001-2002 budget speech.      2. MCB and ABL). Presidents of the commercial banks and Deputy Secretary. UBL.8. . Government of Pakistan. Federally Administered Tribal Areas and Azad Jammu and Kashmir and of age not exceeding 20 years for graduation. which ever is earlier • Loan is granted only to those students who have been admitted to the approved under noted Affiliated Colleges /Universities.The borrower shall repay the loan in monthly installment after six months from the date of first employment or one year from the date of completion of studies. • The objective of the Students Loan Scheme is to provide financial assistance to the meritorious students of insufficient means who have obtained 70% marks in the last public examination and are unable to pursue their studies within Pakistan due to financial difficulties. Technical and Professional education within Pakistan.

Statistics and Econometrics Business Management Sciences Commerce • The facility under this Scheme is restricted to the studies in the above-mentioned subjects only or such other subjects as may be approved by the Apex Committee from time to time. books and boarding for the entire period of study. Engineering Electronics Oil Gas & Petro-Chemical Technology Agriculture Medicine Physics Chemistry Biology.• Under the Scheme. Economics. Molecular Biology & Genetics Mathematics Other Natural Sciences DAWA and Islamic Jurisprudence (LL. . • The amount of loans under the Scheme covers the cost of fee.B/LL.M Sharia) Computer Science/Information System and Technology including hardware. • Schedule Fee and boarding expenses excluding meal charges is disbursed directly to the University/College. loans are available in the following subjects.

3. can purchase a Demand Draft from a bank branch.   3. which eliminates the manual application of tests that often cause delay in the payment of home remittances.2. Using the NBP network of branches. • The students desirous of availing loan under the Scheme may apply on prescribed Form for financial assistance subject to he or she has got admission on merit through normal procedure in the Universities/ Colleges afore-mentioned. SWIFT SYSTEM The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication) has been introduced for speedy services in the area of home remittances. • Application Forms are available from the designated branches. • Those students who have already availed this facility last year need not to apply. 3. • Applicants are required to submit/send their applications duly completed in all respect. If you are a commercial enterprise then their Letter of Credit . Any person whether an account holder of the bank or not. speedy and reliable way to transfer money.• The amount of procurement of textbooks is disbursed directly to the student. All NBP overseas branches and overseas correspondents (over 450) are drawing remittances through SWIFT. you can now purchase NBP’s Demand Drafts at very reasonable rates. The system has built-in features of computerized test keys. The SWIFT Center is operational at National Bank of Pakistan with a universal access number NBP-APKKA. you can safely and speedily transfer money for your business and personal needs. LETTERS OF CREDIT NBP is committed to offering its business customers the widest range of options in the area of money transfer. to the designated branches indicated against Universities/ Colleges. SERVICES 3.   3.1. DEMAND DRAFTS If you are looking for a safe.

Their pay orders are a secure and easy way to move customer’s money from one place to another. Encashment: At all 400 branches of NBP 3.service is just what you are looking for.4.5.2. NBP Letters of Credit are the best way to do your business transactions. as usual. Safety: NBP Traveler’s Cheques are the safest way to carry our money 3. With competitive rates. their charges for this service are extremely competitive. for NBP Account Holder Rs. 3. TRAVELER'S CHEQUES 3. Availability: At 700 branches of NBP all over the country 3. And.(Flat) . PAY ORDER NBP provides another reason to transfer customer’s money using their facilities.4.3. Negotiability: Pak Rupees Traveler’s Cheques are a negotiable instrument 3.   3. security. 50/.4.1. Validity: There is no restriction on the period of validity 3. Issuance of Pay order 1. Limitation: No limit on purchase 3.6. and ease of transaction.1.

2. FOREIGN REMITTANCES To facilitate its customers in the area of Home Remittances. 3. 150/. Zero Tariffs: NBP is providing home remittance services without any charges. New Features: The existing system of home remittances has been revised/significantly improved and well-trained field functionaries are posted to provide efficient and reliable home remittance services to nonresident Pakistanis at 15 overseas branches of the Bank besides Pakistan International Bank (UK) Ltd.6. for NBP Non-Account Holder Rs. And they also offer the most competitive rates in the market.1.. Issuance of duplicate Pay order 1. 100/. • . for NBP Non-Account Holder Rs. 25/. MAIL TRANSFERS Move your money safely and quickly using NBP Mail Transfer service.7. National Bank of Pakistan has taken a number of measures to: • • Increase home remittances through the banking system Meet the SBP directives/instructions for timely and prompt delivery of remittances to the beneficiaries 3.2. for NBP Account Holder Rs. Saudi Arabia.(Flat) from student for payment of fee favoring educational institution 3.(Flat) 2. and Bank Al-Jazira.7.(Flat) 3.(Flat) Rs.5. 100/.

8. • Special courier services are hired for expeditious delivery of home remittances to the beneficiaries.00 % Rs.25 % Rs.50 % Rs.75 % 3.250 Million & above but below Rs.100 Million 1. SHORT TERM INVESTMENTS NBP now offers excellent rates of profit on all its short term investment accounts.50 Million 1. along with the security and service only NBP can provide. 250 Million 1. National Income Daily Account (NIDA) The scheme was launched in December 1995 to attract corporate customers. Effective 23rd December 2004 National Income Daily Account (NIDA) Slab Rate Rs.100 Million & above but below Rs.1.10 % Rs.500 Million & above but below Rs. • • 3. Whether you are looking to invest for 3 months or 1 year.30 % Rs. EQUITY INVESTMENTS . 25 Million 1.2.Strict monitoring of the system is done to ensure the highest possible security.8. 2 Million & above but below Rs.9.50 % Rs.25 Million & above but below Rs .1000 Million & above but below Rs.50 Million & above but below Rs.75 % Rs. 5000 Million 2. 3.00 % Rs. 1000 Million 2.8. It is a current account scheme and is part of the profit and loss system of accounts in operation throughout the country. NBP’s rates of profit are extremely attractive.2000 Million & above but below Rs. 500 Million 1. 2000 Million 2. 3.5000 Million & above 2.

agriculturists. a new product.1. thus helping farmers across Pakistan to increase production.11.1. They are the customer’s best resource in making NBP’s products and services work for them.2. NBP is involved in the following: • • Investment into the capital market Introduction of capital market accounts (under process) NBP’s involvement in capital markets is expected to increase its earnings. large and small business and other segments of the economy. COMMERCIAL FINANCE Let them help make your dreams become a reality Their dedicated team of professionals truly understands the needs of professionals. AGRICULTURAL FINANCE NBP provides Agricultural Finance to solidify faith.NBP has accelerated its activities in the stock market to improve its economic base and restore investor confidence.11. 3.   Agricultural Finance Services: “I Feed the World” program. commitment and pride of farmers who produce some of the best agricultural products in the World. . 3. Select farms will be made role models for other farms and farmers to follow.10.9. 3.11. TRADE FINANCE OTHER BUSINESS LOANS 3. The bank is now regarded as the most active and dominant player in the development of the stock market. is introduced by NBP with the aim to help farmers maximize the per acre production with minimum of required input. CORPORATE FINANCE   3.1. AGRICULTURAL FINANCE 3. which would result in better returns offered to account holders.11.

Agricultural Credit: The agricultural financing strategy of NBP is aimed at three main objectives:• • Providing reliable infrastructure for agricultural customers Help farmers utilize funds efficiently to further develop and achieve better production Provide farmers an integrated package of credit with supplies of essential inputs. and supervision of farming. • • • Operating loans Land improvement loans Equipment loans for purchase of tractors. • Agricultural Credit (Medium Term): • • • • • • • • Production and development Watercourse improvement Wells Farm power Development loans for tea plantation Fencing Solar energy Equipment for sprinklers   Farm Credit: NBP also provides the following subsidized with ranges of 3 months to 1 year on a renewal basis. farm implements or any other equipment . technical knowledge.

  Loan Structuring and Syndication: National Bank’s leadership in loan syndicating stems from ability to forge strong relationships not only with borrowers but also with bank investors. This type of long term financing proves the bank’s belief in its client's capabilities. Their syndication capabilities are complemented by their own capital strength and by industry teams. fertilizers. they help borrowers meet substantial financing needs by enabling them to reach the banks most interested in lending to their particular industry. the customer’s sales collection will be channeled through vast network of NBP branched spread across the country. etc are all covered under this scheme. CORPORATE FINANCE Working Capital and Short Term Loans: NBP specializes in providing Project Finance – Export Refinance to exporters – Preshipment and Post-shipment financing to exporters – Running finance – Cash Finance – Small Finance – Discounting & Bills Purchased – Export Bills Purchased / Preshipment / Post Shipment Agricultural Production Loans Medium term loans and Capital Expenditure Financing: NBP provides financing for its clients’ capital expenditure and other long-term investment needs. This will enable the customer to manage their company’s . and its commitment to the country. sprayers. By sharing the risk associated with such long-term investments. Cash Management Services: With National Bank’s Cash Management Services (in process of being set up). who bring specialized knowledge to the structure of a transaction.• Livestock loans for the purchase.11. 3. geographic location and structure through syndicated debt offerings. Because they understand their syndicate partners’ asset criteria. care. Seeds. and feeding of livestock Production Loans: Production loans are meant for basic inputs of the farm and are short term in nature. NBP expedites clients’ attempt to upgrade and expand their operation thereby making possible the fulfillment of their clients’ vision.2.

which takes to manage your cash flow more accurately.45 58. NBP offers: • • The lowest rates on exports and other international banking products Access to different local commercial banks in international banking 3. liquidity and investment services.A 60.55 Selling Buying 74. 2006 Country Selling Buying sight 203/2006 U. EXCHANGE RATES Rate Sheet Treasury Management Group September 1. with NBP. INTERNATIONAL BANKING National Bank of Pakistan is at the forefront of international banking in Pakistan which is proven by the fact that NBP has its branches in all of the major financial capitals of the world.51 74.A 59. ejection. Additionally. The role of the Financial Institution Wing is:To effectively manage NBP’s exposure to foreign and domestic correspondence • Manage the monetary aspect of NBP’s relationship with the correspondents to support trade.K 110. treasury and other key business areas.14. They will also be able to take advantage of NBP outstanding range of payment. 3. thereby contributing to the bank’s profitability • • Generation of incremental trade-finance business and revenues 3. NBP have recently set up the Financial Institution Wing.12.18 109. In fact.94 EURO . which is placed under the Risk Management Group.53 Rates for Currency Notes & TCs U.S.76 74.82 109.13.total financial position right from your desktop computer.65 59.S.41 U. you’ll be provided everything.85 59.

46 SWITZERLAND AUSTRALIA 45.42 42.1000 42.5386 SWEDEN 8.92 SAUDI ARABIA 16.51 9.0584 0.91 15.99 EURO 75.27 42.67 JAPAN 0.60 JAPAN 0.54 9.450 KR.5474 0.20 0.0000 U.74 15.61 35.97 Libor Value 15.68 7.04 8.39 16.70 7.37 For 3 Months & Over but Less then 6 Months 204.80 USD 0.12 15.24 16.A.86 6 Moths USD 3.72 45.39 7.K 111.73 35.29 48.45 48. DBC/FCBC.29 108.49 35.89 15.87 45.84 15.30 16.96 15.CANADA 50.5528 0.35 JPY 0.45 16.16 GBP 0.0582 0.459 1.9963 06-Sep-05 SAUDI ARABIA HONGKONG 7.71 48. WON THAILAND Conversion rates for Frozen FC Deposits.97 204.1000 KUWAIT MALAYSIA NEWZEALAND QATAR 16.3677 74.51 73.7163 110.16 U.E 16.66 Interest Rates on Old FCY Deposits CHINA 7.5455 0.03 9.99 9.5441 9.01 7.06 49. Special USD Bond USD GBP EUR JPY 59.28 203.454 1.5484   .0581 1.22 50.41 7.52 Libor for Calculating Interest on Special USD Bonds NORWAY SINGAPORE DENMARK 10.9917 0.

45 73.25 GBP L/C EUR L/C                                         .41 59.66 58.14 109.24 108.71 108.16 58.Bill Buying Rates per Unit of Currency   30 Days 60 Days 90 Days 120 Days 150 Days 180 Days USD L/C 59.87 73.14 106.91 58.08 73.18 107.29 74.66 73.66 107.40 58.63 74.

It enjoys its position in the market of banking system in Pakistan. ATM finder: There is also strength of NBP that they are found the ATM. In this particular scheme money is transfer in Pakistan from abroad. Government’s bank: In commercial banking system NBP is only the government bank. They now provide this facility to the customers. Customers feels secure their money in NBP. Customer satisfaction: Because of government’s bank. Strengths Western union facility: National Bank of Pakistan is only one bank which has the facility of Western union. Online banking: . This is the fastest way to money transfer. SWOT Analysis 3. They make their policies according to the government’s rules and regulations. Government of Pakistan also facilitating the National Bank of Pakistan.15. it is enjoying the customer’s satisfaction.            3. You can receive the money from bank to see the name and password of particular client.15.1.

3. property tax. It helps the speedy services giving to the customers. farms of AIOU. traffic challans. Employee’s loyalty: Employees are very much loyal to NBP. Employee’s turnover is very low in NBP. pension to retired government employees. Very few employees are leaving the jobs in NBP.There is also strength of NBP that 130 branches are online. sales tax . Wide area of services: They provide the wide area of services. deposits. Employees are not taking care of the customers. and various loan schemes. Punishment is not very strong for employees: Punishment threat is not very strong for employees. They offer no. especially in pension and bills department. utilities bills. withholding tax. Public dealing is not very effective: Public respect is not very effective in NBP. So it is very big strength that your employees are loyal to your organization. They help from internees. They have not very much understanding with each other and not share the work of each other.2. fees received of AIOU. Of services relating to the banking system like. Staff shortage: There is also weak point for NBP that staff is very short and more staff is required to meet the needs of the branch work. Some employees are not very professional in their field but top management not takes the action against such employees. There is also help in checking the balances and daily transactions just at one key press. Weakness Lack of communication between employees: During the internship in NBP I found the problem of lack of communication between the employees and management. Lack of respect of seniors: .15.

So these employees are creating continuous problems in the system of NBP. Juniors try to avoid the seniors and no take the help from them. of private banks (commercial and private) are operating their business and provide the same facilities.They are not a healthy sign for NBP that respect of seniors is not up to the manners. Banks are played role in trade and commerce. of banks is a threat for National Bank of Pakistan. The whole structure change to online : . Increase in economic activities: The economic activities are increase nowadays. of banks is a threat for NBP. So maximum branches of NBP are worked in old traditional ways. 3. NBP have government back: In growing era there is a chance for NBP to improve itself and increase the shares in the market because it is most trustable due to government’s bank. In NBP some employees are totally irresponsible and lack of complete knowledge of banking system. of banks: Increase in no. So increase in no. Opportunities Growing banking system: Nowadays banking system is growing quickly so NBP have opportunities to improve the standard and get the more share in the market.15.4. Highly skilled people and management required to meet the new standard of banking.3. No. so banks are contributes more in economic activities. 3. So the business of commercial banks is increase. Modern type of banking: Modern and computerized banking is required to fulfill the customer’s need. Threats Increase in no.15.

27% as compared to 25. 6.                 4. 513 million for charge for special separation package) as against 0. The improved profitability was achieved due to a combination of higher interest revenue. Prudent addition to loan loss reserves was made which continues to improve the cash coverage for non-performing loans. Deposits of the bank increased by Rs. Capital adequacy ratio of the bank is 14. NBP increased its pre-tax profit to Rs.1. so it is very difficult and time consumed to convert all branches to online system. All key financial and operating ratios demonstrated improvement. all system and all commuters of all branches must be turnoff. enhanced fee income and run off of the amortization of the 1997 Golden Handshake Scheme.85% of the current year and is impressive by any yardstick.045 million from Rs.44 (excluding one off provision of Rs. So there is also risk involves that if one commuter of one branch suffers in problem. Cost/ income ratio was 0.016 million in 2001. 3.43% as against 0. Financial Performance In 2002. While there was increase in private sector loans due to adjustment / repayment of loans by large public sector entities and . 12 billion.77% of last year. an increase of over 100%.52% of last year. 832 million for benevolent fund and Rs.NBP have wide network of branches. Pre-tax return on assets improved to 1. Performance Analysis 4.5%. Only 130 branches are online. which is 38% higher as compared to 10.52 of the last year. Pre-tax return on equity was 45.

The country started without any worthwhile banking network in 1947 but witnessed phenomenal growth in the first two decades. which changed the whole complexion of the banking industry. production and distribution of public finance. Banks play very important role in the economy of a country and Pakistan is no exemption.2. advances decreased by Rs.1. it had acquired a flourishing banking sector. Industry analysis Banking is one of the most sensitive businesses all over the world. Banks are custodian to the assets of the general masses. The banking sector plays a significant role in a contemporary world of money and economy. . It influences and facilitates many different but integrated economic activities like resources mobilization. 30 billion. 4.2. poverty elimination. It is purchase of car or building of a home banks are always they’re to serve you better.             4. Comparative Study of Domestic Banking Industry Nationalization of banks in the seventies was a major upset to domestic banking industry of the country. Banks play very positive and important role in the overall economic development of the country. which consists of a wide variety of institutions ranging from a central bank to commercial banks and to specialized agencies to cater for special requirements of specific sectors.substantially lower commodity operations borrowings. Pakistan has a well-developed banking system. It is play ground or any educational or healthy societal activities the money of banks nurtures them. It is an industrial project or agricultural development of the country the sponsor-ship of banks is very much involved. By 1970.

The commercial banks thus lost their assets management equilibrium. They suffered from three terminal diseases: non-performing loans. With the decay of Banking Council there was flood of insincere. higher intermediation cost. dedicated and industrious workers in the realms of domestic banking industry. Specialized banking institutions were already working in the public sector. Mehran Bank is the prime example of that kind of lax banking . United Bank Limited and now the Habib Bank Limited have been privatized. size and carried over liabilities. and loss of initiative and entrepreneurship. and with this change started the disaster. initiative and growth momentum. This was accompanied by indiscreet loaning under political pressure. incompetent candidates directly appointed/ recruited in all the domestic banks of the country. Followed by Allied Bank limited.With irrational decision at the top all the commercial banks were made subservient to the political leadership and the bureaucracy. thus continued to suffer because of their approach. The public sector banking. deregulation and restructuring in the domestic banking industry and financial institutions. Public Sector Commercial Banks National Bank of Pakistan First Women Bank Limited The Bank of Khyber The Bank of Punjab NBP FWB KB BOP The government of Pakistan permitted small private sector banks to operate. The era of nineties was the climax of privatization. nonprofessional. They ceased to be a business concern and became big bureaucracies. The new accountability paradigm changed the business ethics in the banking industry. which constituted the backbone. The Muslim Commercial Bank was the first bank to privatize. which indulged in doubtful policies to promote business. 4.2.2. The rise to Labor Unions and Officers Associations made life tough and working conditions ugly to honest. Nationalization of banking industry was accompanied by violent changes in the external value of rupee. One thing good for that particular period was the recruitment of fresh officers in the domestic banking industry through well-organized policies of Banking Council.

western banks started entering into the business. leaving the routine business to the local banks. Foreign Banks ABN Amro Bank Al Baraka Islamic Bank American Express The Bank of Tokyo Mitsubishi CITI Bank Credit Agricole Indo Suez Deutsche Bank Doha Bank Emirates Bank . with the support of ruling elite. This reduced the profitability of the local banks.2.3. concentrated on the big business.in the country.4.   4. last resort of domestic banking industry. 4.2. Local Private Banks Askari Commercial Bank Limited Bank Al-Falah Limited Bank Al Habib Limited Bolan Bank Limited Faysal Bank Limited Metropolitan Bank Limited Platinum Commercial Bank Ltd Prime Commercial Bank Limited Saudi Pak Commercial Bank Ltd PICIC Commercial Bank Limited Soneri Bank Limited Union Bank Limited Muslim Commercial Bank Limited Allied Bank of Pakistan Union Bank Limited Mashreq Bank In the meanwhile. They. which ultimately merged into National bank of Pakistan i.e.

2. Foreign banks are carrying major proportion of local business in credit cards. All the foreign banks of the country are busy to invest heavily in the field technology and e-commerce in order to overcome branch limitation. The borrowing to private sector has also . Industrial Development Bank of Pakistan Punjab Provincial Cooperative Bank Limited There are 17 listed banks in Pakistan 2004. both in terms of deposits and advances.Habib Bank A. Four banks are still not listed. United Bank. which are Habib Bank. These four banks continue to enjoy a significant share in the market. All the foreign banks have been busy to introduce new products and idea to grab larger proportion of the local markets. Deutsche Bank and ABN AMRO Bank are main foreign banks in the country. Standard Chartered Bank. consumer finances and housing finance. G. Specialized Banks Zari Tarqiati Bank Ltd. Internet-based services are constantly increasing the number of ATM machines. either by installing their own machines or making arrangements with other networks. Zurich Hong Kong Shangai Banking Corporation IFIC Mashreq Bank PJSC Oman Bank Rupali Bank Standard Chartered Bank 4. Allied Bank of Pakistan. Dawood Bank. Citibank. The number of Debit Cards has also been increasing at an unprecedented rate All the domestic and foreign banks vigorously institutionalized consumer financing in the country and earned handsome profits. Ours is the age of plastic money.5. Many domestic banks have increased their general standards.

Bank Alfalah is the first to opt for the listing policy of the government and also offered its share to general public. The analysis of Annual Reports of banks shows that their income from core banking activities has been growing. The ratios of non-performing loans have decreased.732 34. The quality of asset as well liability products have been improving.240 Advances 30. The bank has come into existence as a result of acquisition of Pakistan operations of a Sri Lankan bank by a local business group. Some meaningful senior managerial changes would be better at the earliest. Almost all the banks are now buy to invest in capital markets to increase their exposure in equities.   4. Comparative Analysis   Comparative Analysis of Domestic Banking Industry of Pakistan (Rs.3. million) Bank ACB BAH Deposit 51.759 18. But due to many internal and external reasons it continues to suffer. Meezan Bank is the first bank of the country. Dawood Bank has recently emerged on the banking scenario of Pakistan and it is good addition. Two of the stateowned banks. The domestic bank’s lending under consumer finance and housing finance has also been growing. have been privatized.035 23. which is carrying complete Islamic banking. To stop that risky trend the State Bank of Pakistan issued the instructions to follow the Prudential Regulations in letter and spirit and not invest in the capital markets beyond the limits. In the last 3 to 4 years many domestic banks have been suffering from surplus liquidity crisis mainly due to low demand for credit and slowdown of manufacturing sector in the country. The growth in advances has started matching growth in deposits.831 . Allied Bank of Pakistan was privatized in early nineties. The SBP29 Scheme has benefited the banks as well as the borrowers to pay-off their long-standing dues. The other positive point is that there are growing expectations for increase in interest rates. Habib Bank and United Bank.775 Investments 26. It is also not listed at the local stock exchanges.increased which ultimately boasted the profitability of all the domestic banks of the country.

378 28.534 6.306 7.706 362.532 19.822 69.525 10.522 11.760 154. both on corporate and retail side.155 14.640 5.844 11.545 37.4. Future Outlook The reduction in the interest rate environment will overall have a negative impact on the financial sector's profitability in the short term.935 167.2.182 2. “The Banker" UK (a subsidiary of Financial Times Group).640 12.866 21. On the retail .924 140. NBP was recognized as the best bank in Pakistan by the prestigious periodical.610 143.761 24.079 28.444 78.515 182.4. Marketing Analysis 4. which is one of the highest in the banking sector. Furthermore M/s JCR-VIS Credit Rating Company Limited maintained its rating of AAA.4.295 1.341 20.1.621 3.915 6.876 9.842 142.298 21.013 89.890 74.547 10.523 490 3.016 8. while the standalone rating was raised by one notch to AA-.117 8.365 9.877 2.767 7.385   4.328 6.118 856 15.554 328. To meet these challenges we will focus on building our loan portfolio. 4.Bop BB FB UNION BANK KB MB Metro MCB NBP PCB PB SPB SB UB UBL 23. Market Recognition For the second consecutive year.

DURING A CALENDAR YEAR Ist Qtr.01.40% 0.20% 0.05% Note. Opening of cash Letters of Credit. Upto Rs.side focus will be on additional fee business while maintaining stringent controls over cost.1.2006 5.1. Above Rs.30% 0.1. 000/b. which have traditionally received less attention from the financial sector.1.10% g.10% 0. IMPORTS. Upto Rs. Longer term we will be focusing on those sectors in the country. Projected Annual Volume is to be ascertained and got approved by the Competent Authority Commitment letter from customer for paying difference in commission arising out of short fall in business commitment.20 (M) 0.35% 0.20% c.100 (M) 0. 5.20% e.e.15% 0. a. Upto Rs.25% 0.50 (M) 0. 000 (M) 0. 1. Up to Rs. Up to Rs. 000 (M) 0.500 (M) 0.20% d. Per L/C a.250 (M) 0.1.1. INTERNATIONAL BANKING ANNUAL VOLUME 5. Or part or part amount thereof thereof. Each Sub. agriculture. Up to Rs.15% f.20% Rs. i. BANK CHARGES EFFECTIVE FROM 01. small and medium enterprises and of the entire range of retail products.Qtr Minimum LETTER OF CREDIT. Our key strength remains our customer base of over 9 million and we are confident that we are positioned to capitalize on the opportunities. .

revalidation commission should be recovered as is applicable for opening of Fresh Letter of Credit.1. 1% on 1st quarter and 0.a.2.) In case forward cover is provided against L/C under Suppliers/Buyers Credit. 000/.2. L/C commission will be calculated on the amount of liability as per exchange rate prevailing on the date of revalidation   c. 000/. liability increases (due to exchange rate fluctuation) by virtue of providing forward cover to the customer after opening of L/C. e. thereafter commission is to be recovered on six monthly basis on outstanding/reducing liability as per revised Schedule of Charges applicable on that date. . This is due to the fact that exchange fee is being recovered in advance. Transfer Commission. When a Letter of Credit is transferred to a new beneficiary. Approval from SBP for re-import of Consignment back to Pakistan. transfer commission should be charged as applicable in case of Fresh Letter of Credit as in ( i-a) above.30% for each subsequent quarter or part thereof Minimum of Rs. L/C under Suppliers/Buyers Credit. iii.40% per quarter or part thereof (at the time of opening of L/C. d. “Pay as you Earn Scheme” and Deferred payment L/Cs for period of one year. Commission @ 0. L/C commission for the increased liability should also be recovered for un-expired L/C period. Rs. b. L/C Cancellation Charges Rs. it is to be charged on full amount of L/C liability plus interest payable thereon for the period from the date of opening of L/C till the expiry of L/C. Revalidation Commission. In case.(Flat) per case. 000/b. If bills are to be drawn at a Usance under the above Letter of Credit other than PAYEES And Suppliers/Buyers Credit and deferred payment Letters of Credit on yearly basis. L/C commission should be recovered at booking rate for which liability voucher is to be passed.(Flat) Plus actual telex charges . Non-reimbursable Letter of Credit under Barter/Aid/Loan and authorization to Pay.2. as in ( i-a ) above. On expiry of L/C when the same is revalidated.

1.1.plus Correspondent bank charges if any.1. If retired within 10 days .per telex /swift message Postage US$ 10/. a. In addition to mark-up as per VI (a) Bank’s commission is to be charged as under:1.000/.per transaction (Flat) or commission under item (I. Rs.(Flat) vi. iv.(or as per Sanction Advice) on daily products from the date of reimbursement till the date of retirement. a. Rs. As above V. Rs..1. Rs.per transaction (Flat) or if amendment involves (increase in amount or extension in period) comm.1. Extra Commission @ 0. Bank’s commission on bills under Import Letter of Credit.) beneficiaries in foreign countries) directly or through correspondent bank/bank’s foreign branches/offices. Amendments.per postage Amendments. 000/.per bill (Flat) to be charged at the time of retirement of bills.500/. US$ 20/.1. if amendment involves increase in amount or extension period of shipment.40% per quarter or part thereof Minimum Rs. 0.750/. Renewal of Category Pass Book Rs.(Flat) c. Mark-up in case of Import Bill under Import Letter of Credit. 2. 000/(Flat) b. Issuance of Standby Letters of Credit (i. For providing certified photocopies/ transfer of Category Pass Book. b. 500/.-a) or (ii-a) Pg-1. 000/.e. Processing charges for new Import Registration. Swift/Telex US$ 20/.10% per month is to be recovered/charged for the Usance Import Bill for any period beyond validity of Letter of Credit. 45 Paisas per Rs.

At item (1) above. If retired during next 35 Paisas per Rs.days after the period on purchase price mentioned (1) & (2) above. 000/-on daily product (or as per Sanction Advice) against Regular Credit Line under approved arrangement.100/.100/. The Branches in their notice to Importers will indicate the sale price (Marked-up) by adding Rs. If retired during 15 days 20 Paisas per Rs. 4.or part thereof and will recover mark-up from the date of reimbursement to the date of retirement of the bill by the client by applying the Slab of rates as per clause (VI) above. Mark-up 43. 4.1.190 days after the period on purchase price mentioned at (1) (2) and NOTE. Benefit of cash margin recovered at the time of opening of L/C will be given to the customers at the time of retirement of documents. No mark-up will be charged from the date of reimbursement till the date of lodgment of documents received under Import L/Cs where the amount as per reimbursement arrangement is made to the negotiating bank only on receipt of the documents. In case of Forced Creation of FIM penal charges to be recovered . In case of FIM the following mark-up will apply:i.11.836 Paisas per Rs.100/subsequent to the period on purchase price.100/. No commission 2.From the date of lodgment. If retired during next 15 25 Paisas per Rs.50 for each Rs. ii. 3. 3. 1. 2.

000/. 6.1.(Flat) from Forwarding Bank plus Courier charges if any. Commission @ 0. Rs.1/. In case FIM is created and Bank arranges Clearance of consignment under Sight L/C.1.e.on daily products shall be charged from the date of creation ofFIM plus 1% handling charges/commission.(Flat) . Collection Rs. Viii.2. Processing Charges for Export Registration. Import Bills/PAD/Collection. a. Charges for borrowing customers as per arrangement.750/. 000/. In case Forced FIM is created due to non-payment on maturity against DA/Suppliers Credit L/C.20% (Flat) handling charges at the time of registration of contract/ purchase order/ Performa invoice Minimum Rs. Consignments. Rs.500/x. Handling charges US$ 50/. ix.per mille.(Flat) plus usual remittance charges. iii. 000/on daily product basis. 5. 0. @ Paisas 10 per Rs. b. 5. Import against advance payment to suppliers.not exceeding Paisas 50 per Rs.) At actual. Minimum Rs. 50 Paisas per Rs.(Flat) per collection provided no charges are realized from the correspondent.100/.750/. Bank reserves the right to change the mark-up rate on case to case basis.1. vii.1. EXPORTS i. Import Bills returned unpaid.35% is to be charged (once only) in addition to mark-up @ Paisas 50 per Rs.200/.500/c.or Re. Reimbursement charges (payable to reimbursing Banks.from the date of maturity till the date of payment. Service charges against Import transactions i.

5. Negotiation of Bills against Letters of Credit issued under Barter/Remittance From SBP. 0.per Collection (Flat) v.350/-(Flat) iv. REMITTANCES. Clean Cheques/Drafts/FTCs.20% Minimum Rs.200/. Rs. a. vi.1/per mille. 0.350/. Transfer of Export L/Cs.per claim. Special USSDBs and coupon. Rs. Letter of Credit.250/.25% per quarter Minimum Rs.350/. Duty draw back claims.25% Minimum Rs. a. @ Paisas 10% or Re.(Flat) f.1. Rs.ii. FCBCs. Rs. Collection. Rs.Max.200/.100/.250/e. Note.(Flat) iii. Rs.200/d.(Flat) b. Rs. DBCs. 0. If the documents are sent to other banks for negotiation under restricted Letter of Credit.(Flat) c.200/(Flat) plus postal charges. a. Collection FEBCs.3. Amendment Advising.25% of the amount of claim Minimum Rs. Rs. Advising.500/vii. b. Documentary (on which bank do not earn any exchange difference). Handling of export documents against which advance payment is received. Confirmation.250/.per Collection (Flat) b. 0. Service Charges against export documents sent on collection basis where payment cover is already received to our Foreign Currency Account.350/. Reimbursement payment to other local bank from Non-Resident Rupee Account. No Charges on E-Form Endorsement & issuance of advance payment slip. . Rs.

Rs. d.per telex in case of telegraphic transfer. US$ 5.Min. Rs.1/.00 for collection up to US$ 1. Rs.200/. Students (for education purposes).00 per US$ 1.50/. Issuance of Duplicate FDD.per US$ 1.plus telex charges Rs. Other than students. @ Paisas 10 % or Re.plus usual telex/postage charges .plus telex charges Rs.C Account within 10 days from the date of such deposits. Rs. Commission @ US$ 1. 1% of the amount of Traveller Cheques sold Min. Rs. b. Service Charges against issuance of Foreign Mail Transfers (FMTs) Foreign Demand Drafts (FDDs) Foreign Telegraphic Transfer (FTT) & Travellers Cheques (TCs) against Pak Rupee.and Max. FDD/FTT/FMT Cancellation Charges for foreign currency account.C Notes or cash deposited in F. Foreign Traveller Cheques.or part thereof Min.000/a.000/.00 for collection above US$ 1.0% to be recovered from the customers in case cash deposited in FC Account is encashed /converted into Pak Rupees within 10 days from the date of such deposit .250/.50/.300/. e.500/.200/b.(i) OUTWARD a.or its equivalent in other foreign currencies. Remittance against surrender of F. ii. Remittance abroad through Foreign Currency Account. Rs.per mille.0% to be recovered in case the remittance amount exceeds US$ 5. Remittance abroad other than through Foreign Currency.Service Charges @ 1.300/per telex for telegraphic transfer or usual postal charges as prescribed.000/.000/.200/. Rs.00 Maximum US$ 25.200/. Collection for Foreign Currency Accounts c.per item plus telex/postage charges f. In addition to mentioned under b (i ) above service charges @ 1. i.00 plus telex charges Rs.000/US$ 15. iii.per telex if Telex required or usual postal charges as prescribed. US$ 5. Note:.

50/d.per minute Min.Foreign Postage at actual Min..for full message. Telex /Fax/Telephone/Swift Local Rs.50/.100/c.10/c. Telegram • Local/Inland Rs.for full message for Short message Rs. Service Charges on payment of Inward Foreign Drafts/Foreign Mail Transfers where payment is made to beneficiaries after payment cover is received to our Foreign Currency Account.20/. i. In other case a flat Charges of Rs. (ii) I N W A R D a. Telegraphic Transfer and Miscellaneous messages Rs.T buying rate is applied. Postage (Registered) Local Rs.100 /-Minimum Rs.50/.Inland Rs. @ Paisas 15 per Rs. if no remittance affected within 10 days of the date of deposit. Encashment (Purchase) of Traveler Cheques. 200/. Home Remittance No Charges (Zero Tariff) b.Inland Rs. as under:a.C. Rs. Full Telex L/C/Guarantee and long Message Rs. Others. L/C/Guarantee amendment. Rs.70/. if proceeds are credited to an account with the drawee bank.1.25/. MISCELLANEOUS.Inland Rs. 100/- . otherwise remittance charges % service charges as per schedule C b (ii) 5.Foreign Rs.Inland Rs.30/.for short message e. Nil. Courier Local Rs.200/e.4.1. These charges are to be recovered only when T.1. Nil..40/ b. Postage (Ordinary) Local Rs. Rs. Postage/Cable/Fax/Courier At actual subject to Minimum.400/.25/. Rs.50/Foreign: .1. Commission/Handling Charges on Deposits of Currency notes for the credit of Foreign Currency Accounts.100/-(Flat) d.400/. 200/.

000. vi.000/.C Account) from abroad or local banks/branches and where the payment is demanded in Foreign Currency.05% Minimum Rs.0. iii.10% Minimum Rs.0.00 Maximum US$ 6.2.00 per US$ 1. Foreign Bills sent for collections returned unpaid Rs. 1.100/.04% Minimum Rs. Inward cheques expressed in foreign currency drawn on foreign currency A/cs received from local/upcountry bank’s branches for payment in Pak Rupees after conversion at authorized dealers buying T. Inward Collection received (relating to F.or part thereof Minimum US$ 3. Issuance of Business Performance certificate at customer’s request. Rs. Up to Rs.ii.200/v.500/. Issuance of Drafts.000/.1. DOMESTIC BANKING 5.000/.1. vii. For account holders Rs. Telegram Charges on TTs.2.50/b. 000. Over Rs. Up to Rs. Issuance of proceeds certificate beyond one year. 100/. For non account holders Rs.100/c. Standing Instruction Charges in Foreign Currency Accounts.0.Ts Rs. .000/.(Flat) per certificate. US$ 5.T clean rates.250/a. Minimum Rs.500/. Rs. Trunk Call charges on issuance of T.(Flat) per certificate.Minimum Rs.350/.200/2.(Flat) plus telegram charges if any. MTs.00 per instruction 5. Issuance of Duplicate Draft. REMITTANCES. Postage on MTs. (whether through Telex/Fax) Actual.00 iv. US$ 3.400/d.100. Commission @ Paisas 15 per Rs. & TTs: a.(Flat) c.1.75/b.

40% per quarter or Up to Rs. For non-account holder Rs. Rs. For account holder Rs.(Flat) from student for payment of fee favoring educational institution b. Actual Minimum Rs. Cancellation/Issuance of Duplicate Call Deposit Receipt.50 (M) 0. Inland Letters of Credit. PAY ORDER.50/2.000/= a.25/.25/iv. For account holder Rs.150/-(Flat) 5. .75(M) 0. Issuance of duplicate Pay order 1. For non-account holder. For account holder Rs.25% Minimum Rs. Inland Travellers Cheque.150/Iv.(Flat) 2.3.50/.2. a.Inland Rs.100(M) 0.100/.100/2. Courier Charges. Local Rs. (Opening commission) Annual Business Up to Rs. Issuance Of Call Deposit Receipt 1. For account holder Rs. 1.1.35% part thereof Up to Rs. For non-account holder Rs.50/.2. Issuance of pay order:1.100/-(Flat) Rs.d.75/5.(Flat) 2.25% Above 100(M) Negotiable Minimum Rs. Rs.100/b. For non-account holder Rs.30/.50/.2.if sent by Registered post Inland on party’s request.if sent by Registered post locally. (Other than NBP if any) 0. Amendment Charges.

50/. For NBP own cheques/DD/PO 0.80% Minimum Rs.(Flat) .per transaction/commission as per item (iv) above b. Same as applicable in case of Export L/Cs Rs.25/. above Rs.20% Minimum Rs. i. Clean (including cheques/dividend warrants/bank drafts etc) ii.A) Without increase in amount or extension in period of shipment Rs.2.4. which are received from Government Departments for credit to Government Account. drawn on places where there is an office of the bank. b. Collection:a. This waiver does not applied to outstation cheques tendered by the PUBLIC in payment of Government dues upon which the Bank’s .(Flat) B) Involving increase in amount and/or extension in period of shipment Rs.i. PO/DD/TT Cancellation 1.500/. Documentary Bills. NOTE: No commission should be charged on out station cheques.50/. vi. Authorities to encash cheques.plus postage/courier charges.500/.30/vii.plus postage/courier charges as mentioned above. 0. BILLS.plus Courier Charges Rs. For non-Account holder Rs.100/DD Issuance Charges Rs.40% Minimum Rs. For Account holder Rs.200/-(Flat) 5.500/. No commission by issuing branch but charges on purchase of cheques will be recovered commission @ 0.50/2. Advising/Amendment/Confirmation Charges of (Inward) Inland L/Cs.500 (M) Note: Charges negotiable on case to case basis under approval of Business Group Head.

Collecting agent’s charges if the Collecting bank’s is other than the Bank will be extra. 0.40% Minimum Rs. Collection of cheque of small amount may be effected through normal dak (other than Courier) if specially requested by the party in writing for which he will be responsible for the delay. Clean Bills (trade cheques. Postage/Courier Charges are to be recovered on collection/realization of each instrument(whether clean or documentary).25/. However. Other cheques/demand instruments (Like dividend warrants). in case where party has deposited more than one cheque/instrument on a particular date to be collected/drawn on the same branch of the bank.plus applicable postage/courier charges.` a.50/. Hence no collection charges shall be recovered on cheques drawn on Central Zakat Fund for crediting to account of their beneficiary. bank draft etc. cheques etc. 0. (Amended in 1997) banking services and services connected with the assessment collection or disbursement of Zakat & Ushr realizable on compulsory basis under this ordinance are to be rendered free of charge. iii. ii.) ii. b. Telegram/Trunk Call Charges will be Extra. b. As per Zakat & Ushr Ordinance 1980. Purchase of bills.60% Minimum Rs.plus applicable postage/courier charges. NOTE: i. postage/courier charges are to be recovered (once only.usual charges should be levied. .15% Minimum Rs. 0. 0.25% Minimum Rs.50/.20/NOTE: i.) a. Documentary Bills other than those drawn against Letters of Credit b.plus applicable postage/courier. if fate of the instruments is asked for by telegram.

+ Courier Charges as above (Clean).c. if cleared within 3 days of its receipt by the branch. i. i.1.1. At opening end (at the time of retirement) rate of Mark-up. .on daily product from the date of negotiation.1/-per packet per day Min. Rs.2. No Charges. Mark-up shall be applied as under on bills purchased/negotiated. If retired up to 21st days from the date of Purchase but during next 210 days (cushion period) 40 Paisas per Rs.50/iii. a.100/. Collection Charges (Inland L/Cs) Rs. Rs. 1. 000/.500/. Returning Charges for Documentary & Clean Collections. d.500/b. iii. ii. Charges for borrowing customers as per arrangements.25% NOTE. Letters of Credit. If retired within 3 days from the date of lodgment Mark-up @ 45 Paisas per Rs.100/. 000/.1. If negotiation is restricted to some other bank. No mark-up will be charged from the date of negotiation till the date of lodgment of documents received under Inland L/Cs where the payment as per reimbursement arrangement is made to the negotiating bank only on receipt of documents.(Flat) c. Negotiating end Negotiating Commission @ 0. in case the instruments are returned unpaid.+ Courier Charges as above (Documentary) Rs. Re. If retired after 3 days of lodgment Mark-up @ 45 Paisas per Rs. 000/.on daily product plus Banks Commission @ 0. Rs. Documentary bills drawn against Inland 5.500/.5. ii. Storage Charges.(Flat) d. Collection Charges for restricted L/C (where Negotiation is restricted to some other Banks and presented to us for forwarding).50% Minimum Rs.per day e. SIGHT BILLS.

Inland L/C cancellation charges Rs. If bills matures after expiry of L/C.2.1%. Collection Charges Commission @ 0.(Flat) per bill (commission will not be applicable).40% per bill Minimum Rs. Markup @ 25 paisa per Rs.500/c.1000/.on daily product (or as per Sanction Advice) plus flat Commission @ 0. NOTE All other charges as per quote (i) & (ii) and (c) above wherever applicable will be extra.500/. At collecting end. a. 2 USANCE BILLS At opening end.6.at the time of retirement of bill.0. 5. a. b.10% per month on bill amount on realization from the date of expiry of L/C but Minimum Rs.200/. . Project Application Fee (Non-refundable) Following charges will be recovered in addition to mark-up/Return on Investment.75% for every 15 days from the date of purchase till the date of maturity. PROJECT FINANCES/ADVANCES Following Charges may be recovered in-addition to interest/mark-up return on investment.500/. Usual Charges as in (a) above plus delivery of documents against acceptance commission @ 0.30% Minimum Rs.200/b.(Flat) Forwarding Bank/Branch would charge handling charges of Rs. Discounting of Inland Usance Bills. 3. Rs. 1. Usual Commission as in (a) above and keep mark down @ 0. In case of purchase. Handling Charges.

25% p. in addition: 1. Clients allowed facilities under consortium financing.a. @ 1. For issuance of NOC at the request of customers/clients for creating additional/paripassu charges/second charges on their fixed assets for acquiring further project finance from other Bank’s/Financial Institutions. Clients having total facilities exceeding Rs. Front End/Arrangement Fee.a. payable quarterly on outstanding amount (Funded and Non Funded Both) 4. 000/2.Miscellaneous (i. 4-a. Project monitoring fee @ 0. Rs.25% Flat after acceptance of sanctioned by the Company but before disbursement of the total amount of sanctioned (Funded and Non Funded Both) 3. 000/. @ 0.50% (flat) after acceptance of sanctioned by the company but before disbursement of the total amount of sanctioned (Funded and Non Funded Both) Minimum Rs.50% (Flat) wherever applicable as per Bank’s discretion.100 (M) b. 500/- . evaluation of security and maintenance thereof etc.10. Redemption of charge fee to be recovered from party when bank officers are called before registrar for redemption of the mortgage.2. Legal documentation fee.) At actual. Commitment fee @ 1.15. is charges for documentation. payable quarterly on the un-disbursement amount of sanction (Funded only) 5. Project examination fee @ 0.50% p.e.(Flat) NOTE: Recovery of these charges waived from: a. Rs. Concessional rates are admissible on case to case basis with the approval of Head Office Miscellaneous Charges for issuance of NOC.

1. Rs. Legal Charges. Without any municipal limit. Godown Rent. 000/. Marking of lien on Securities issued by NBP for other banks Rs. Actual + Rs.2.250/. Rs.per trip. Delivery Charges: . Godown Inspection Charges. No such charges will be recovered from the parties as it is a part of normal bank duty. 000/c.(Flat) per customer NOTE: .per case. Securities Rs.and reimbursement of TA/DA charges through debit to “Expenditure Account” with the approval of competent authority. i.500/. At actual e. NOTE. d. Registration of charge at Registrar Office with SECP. Debit to party and credit to bank income account if inspection charges are more than Rs. GODOWN CHARGES a.(Flat) per customer g.2. Vacation of charge with SECP. Actual b. Handling charges on marking of lien on Govt.for payment to staff.7.b. Actual Treatment Debit to party account if Godown inspection charges are up to Rs. At actual f. 5.If a godown keeper is not posted conveyance Charges will be recovered.500/. d.500/.500/. Other incidental expenses. To arrange lien on securities issued by other Institutions. Salaries of Godown Keepers/Chowkidars Actual c. Inspection of Godown by Regional/ Head Office Auditors/External Auditors and occasional surprise checking by Regional Headquarters etc. Insurance premium.

per transaction.50/b.300/NOTE a. and inspection charges the amount recovered from the borrowers shall not exceed the total rent of godown. A. other offices.50% (Flat) per annum or part thereof of the face value with the minimum of Rs. Rs. When orders for purchase or sale of shares/ securities are executed through the banks. Sale and purchase of shares and Securities a.0. I. if any. A rebate of 50% in Safe Custody Charges will be applicable to all clients maintaining Minimum balance of Rs. godown staff salary. b. where it is payable by the Govt.0.50% up to Rs. SALE AND PURCHASE OF SECURITIES SAFE CUSTODY ARTICLES IN SAFE DEPOSITS & SAFE DEPOSIT LOCKERS.. all incidental expenses such as postage. Shares & Securities held in safe custody as a result of order of purchase executed through the bank (to be recovered up front) Rs. Standing Instructions fee will be recovered in addition to the usual charges on remittances. Rs.While recovering the miscellaneous Charges like godown rent.0. Agencies and from the subscribers to new Shares floatation. The above charges is in addition to brokerage.of purchase price or cost thereof Minimum Rs.Minimum Rs. c. 000/. incurred will be recovered in addition to the commission / brokerage charges.100/. Rs. 5.10. Commission is not to be recovered on purchase of newly floated securities. / Govt. salary of the godown staff etc. 000/. . reimbursement of actual conveyance charges to be made to concerned staff to the debit of Expenses Account after proper approval of the competent authority. However. In other word miscellaneous charges should be levied as per actual and not become a source of profit to the bank.10% on amount exceeding Rs. insurance charges etc.10. STANDING INSTRUCTIONS FEE.8.75/ii.2.1 billion or above throughout the year in NIDA Account.

will be charged but not both.) . For Boxes and Packages.300/.20/vi. quarterly as the case may be.10.2/. viii. 000/iv.10/. Withdrawal fee on shares and securities held in safe custody (to be recovered at the time of withdrawal.10.50/b.) a.50% plus Out of Pocket Expenses .25% up to Rs.per Scrip. Withdrawal fee on Government Securities. renewal.30% on the amount of interest/return/ dividend collected/ Paid Minimum Rs. 0. Public Flotation of Shares/Modaraba Certificates/ Offer for Sale of Shares/Dis investment/Term Finance Certificates. Charges for collection of interest/ return / dividend.per scrip. either commission on sale of shares and securities as shown against item (I) or withdrawal fees as shown against item (iii) whichever is higher.per quarter.4/. Handling Charges for conversion. Commission @ 0. vii. For Envelopes. Commission @ 0.50% plus Out of Pocket Expenses – actual NOTE: Commission negotiable on case to case basis Safe custody Articles in Safe-Deposit lockers. half yearly. B. 0. Safe Deposit Lockers Fee for Safe Deposit lockers (to be recovered in advance or at the commencement of the period yearly. Rs. Safe Deposit fee (to be recovered in advance at the time of deposit or at the commencement of each Quarter) A.125% on amount exceeding Rs. 000/.300/ix.actual NOTE: Commission negotiable on case to case bases. consolidation or Sub –division of Government Securities.per 25 square inches or any part thereof with a minimum of Rs.per 100 cubic inches or any part thereof with a minimum of Rs. 0.of the paid up or face value Minimum Rs. Payment of Dividend Warrants through designated branches. Where share and/or securities sold are from those held in safe custody.10/. (Contents unknown) Rs. v. Rs.iii. Rs.

per annum per PIB issue or Rs.2.per annum From 1. 000/.100.75 cft From 1. 000/Breaking Charges.per annum From 0.a. with a Minimum Charge of PKR 1. SERVICE CHARGES FOR INVESTMENT IN PAKISTAN INVESTMENT BONDS (PIB) Maximum Custodial charges.50 cft From 2.36 to 1.per annum From 2.35 cft Medium Rs. 000/.81 to 1.1. 000/.2. 000/Large/Ex-Large Rs. Rs.40 cft Small Rs.00 cft Extra.a.1.00 cft Large Rs. Deposit will apply at the Small Rs.05% p. 333/per month.51 to 3. Rs.76 to 2. Medium Rs.8.000/. 000/.per annum Key Deposit.333/. Up to 0. 500/. 000/‘Time of issuance of new ‘Lockers.per month Note: .01 to 2. Face Value Balance of up to PKR 1 Million No Charges.4.80 cft From 0.41 to 0.3. Face value Balance of PKR 1 Million to PKR 200 Million Maximum 0.4.4. 500/.per month Face Value Balance in excess of PKR 200 Million PKR 8.per locker/Actual (whichever is higher) x.Large Rs.

Guarantees issued to shipping companies in lieu of Bill of Lading or endorsement of copy of Airways Bills in absence of original Airways Bill. 000/. As per arrangement. The aforesaid charges are linked to each individual issue and should not be levied on aggregate basis. Issuance of foreign guarantees (i. US$ 20/.50% per quarter or part thereof Minimum Rs.per transaction (flat) if amendment Involves (increase in amount extension in period) commission as above.Custodial Service Charges are to be calculated on month-end balances & charged to customers monthly. with no charge on initial sale/origination of transaction. 000/. Charges for borrowing customers.40% per quarter or part thereof Minimum Rs. This is due to the fact that exchange fee is being recovered in advance. 000/.) In case forward cover is provided against L/G under Suppliers/Buyers Credit. GUARANTEES. v. Subsequent sale/transfer to an IPS account of another PD is subject to a charge of Rs. beneficiaries in foreign countries) directly or through correspondent bank/bank’s foreign branch/offices 0.00% per annum).9.1.1. Guarantees issued to Collector of Custom in lieu of payment of Export Duty which are valid up to 6 months. Rs. 000/(2. Other Guarantees . ii. In case of L/G under taking to be issued favoring any bank for providing forward cover exchange risk under Suppliers/Buyers Credit on behalf of applicant.2.1.e.per postage Amendments in (iv) above.1. vii. L/G under Suppliers/Buyers Credit “Pay as you Earn Scheme” Commission @ 0. 0. i.40% per quarter or part thereof (at the time of issuance of L/G it is to be charged on full amount of L/G liability plus interest payable thereon for the period from the date of issuance of LG/ till the expiry of L/G thereafter commission is to be recovered on six monthly basis on outstanding/reducing liability as per revised Schedule of charges applicable on that date. 5. iv. vi.plus correspondent bank charges if any. L/G commission should be recovered at booking rate for which liability voucher is to be passed. Swift/Telex US$ 20/-per Tlx/Swift message Postage US$ 10/.(Flat) iii.per transfer/transaction.

viii. Guarantees issued against collateralization of foreign currency deposit. L/G commission to be charged @ 1.6% per annum to reducing liability on booked rate Minimum Rs.1,000/- 0.40% per quarter or part thereof Minimum Rs.1,000/- (1.6% per annum) up to one year) a. Deposit More than US$ 500,000/- 0.25% per quarter or part thereof Minimum Rs.1, 500/- (1% per annum) b. Deposit more than US$ 500,000/- up to 5,000,000/- 0.125% per quarter or part thereof Minimum Rs.1500/- (0.5% per annum). c. Deposit more than US$ 5,000,000/- Nil d. Amendments Rs.300/- per amendment (Flat) or 0.40% per quarter or part thereof if amendment involves increase in amount of extension in validity Minimum Rs.500/NOTE. 1. All Guarantees issued by bank must contain specific amount and expiry date and commission to be charged from the date of issue till expiry of the L/G up front. 2. If period of Bank Guarantee exceeds one year than commission be recovered on year to year basis. 3. For calculation purpose a quarter would consist of 3 months starting from the date of issue of Guarantee (Three calendar months will make one quarter.) 5.2.10. MISCELLANEOUS CHARGES 1. Service Charges on PLS Saving Accounts including dormant, inoperative and unclaimed with monthly average balance below Rs.5,000/-. Exemptions:The following categories of account holders are exempted from levy of the Service Charges: i) Students ii) Mushtahiqueen of Zakat iii) Employees of Government/ Semi- Government institutions drawing salary / pension.

iv) Person availing any consumer product related finance facility from the bank would also be exempt from levy of service charges. v) Ex-NBP employees or their spouses drawing pension/medical from the bank. Rs.50/- per month w.e.f. 01-02-2004 2. Service Charges on Current Accounts including dormant, inoperative and unclaimed with monthly average balance below Rs.5, 000/-. Rs.50/- per month w.e.f.01-01-2004 3. Duplicate statements of account older than one year Rs.50/- per statement of account 4. Issuance of SBP/NBP Cheques. Rs.300/- per cheque 5. Handling charges for issuance of students exchange remittance permit and maintenance of record for subsequent remittance. Rs.200/- per annum 6. Stop payment of cheque. Rupee A/c Rs.150/- per instruction. F.C A/c US$ 5/- per Instruction 5.2.11. EXTRA. Stop payment charges are to be levied one time for stop payment instructions whether it is for one or more cheques. 7. Clearance of Cheques where Clearing House Facility not established. No Charges. 8. Collection/encashment of profit coupons on Govt/Saving Centers under lien to us. Rs.200/- per trip. 9. Verification of test for other banks/parties Rs.250/- (Flat) 10. Credit information report including credit report on foreign suppliers/buyers. Foreign correspondent/reporting agencies charges at actual + Tlx. Charges. 11. Registration of contract with SBP in respect of private foreign currency loan obtained by borrowers in Pakistan from foreign lenders. Handling charges Rs.5, 000/(Flat.) 12. Confirmation of balances to auditors. Rs.400/-

13. Balance Confirmation Certificate (required by customers other than auditors). Rs.100/- per certificate. 14. Charges for Cheques returned unpaid (when fault lies with the customer) to be recovered from the client on whose behalf the instrument is being collected and collecting bank will apply these charges. In case bearer cheque returned on the counter no such charges will be applicable. Rupee Account 200/- per cheque. F.C Account US$ 5/- per cheque. 15. Issuance of new cheque book in lieu of lost cheque book (Rupee A/c only). These Charges are in addition to stop payment charges as prescribed in (4) above. Rs.75/per cheque book in rupee Account. US$ 2/- in F.C Account. 16. Issuance of loose cheque. Rs.50/- per cheque Rupee A/c US$ 1/- F.C A/c 17. Account closing charges. Rs.250/- for Local Currency or entire amount if balance in the account is below Rs.250/- . US$ 5/- for Foreign Currency or entire amount is below US$ 5/No charges on closing of old frozen FC A/cs 18. Issuance of Cheque Book Rs.2.50/- per leaf Mailing Charges for Cheque Book. Actual. NOTE. No Charges will be recovered from customers maintaining deposit balances of US$ 25,000/- and Above or equivalent of Rs.1/- (M) and Bank Staff are also exempt from levy of this charge. 19. Charges from employer on Salary Disbursement Services. Rs.25/- per salary account per month. NOTE: A number of Commercial Organizations (other than Govt.and Semi-Govt. and Autonomous Bodies)disburse salary to their employees through our branches. Where such organizations do not maintain sufficient funds or route sufficient business through our bank to justify workload of salary disbursement, bank is justified to claim charges from them for the additional workload.

Million (Both refunded and non funded) and in case of all MNCs L/C Opening guarantee issuance and remittance (Funds transfer) charges. BANK CHARGES FOR GOVERNMENT BUSINESS. annual renewal fee of Rs. Issuance of loose cheques.500/. Rs. As per negotiation with the customer.2. ATM Facility.will be charged. A.13.2.2. charge the employers where they do not maintain sufficient funds or route ancillary business through our bank. Commission on Overseas Bills/Inland Bills for collection business. e. Issuance of new cheque book in lieu of lost cheque book.000 (M) AND ABOVE IN PLS SAVINGS ACCOUNT/NIDA ACCOUNT a. d. Cancellation/Issuance/Duplicate Pay orders. However.per transaction Tariff for Corporate Customers & MNCs With aggregate exposure of over Rs. ATM card will be issued free of cost.12. fax. Stop payment of cheques. Cheques returned unpaid. telex. b. WAIVER OF CHARGES FOR CUSTOMERS MAINTAINING MONTHLY AVERAGE BALANCE OF RS. (Subject to recovery of postage. We must charge them for disbursement of salary to their employees.We can not charge individual accounts under Prudential Regulations. Issuance of Duplicate statement of account older than one year. c. Transaction cost for NBP customer using another bank ATM under 1-LINK ATM SWITCH Service.000 (M) AND ABOVE IN CURRENT ACCOUNT OR RS. f.300/. courier.15/. Commission on DD/TT/MT & pay orders.       5. g. 5. h.5. IMPORT: . trunk call charges wherever applicable). We can however.

normal charges are to be recovered. Non-reimbursable letter of credit under Barter /Aid Loans/Authorization to pay. Rs. 3/8% (0.250.1/8% (0.250. branches will recover the actual cable/telex/swift charges where LCs are desired to be established through cable/telex/swift and confirmation charges of foreign bank’s if foreign bank’s confirmation is also to be added on opener’s request. 1/16% (0. 000/.                       . NOTE In addition to above. In case LC is received directly from the importing agency. Cash Letters of Credit Less than Rs.125%) of the value of the letter of Credit. 000/. The above concessionary rates/charges will apply only to those Letters of Credit which cover imports by the Government routed through State Bank of Pakistan.and above.a.0625%) of the value of the letter of credit. b.375%) irrespective of the value of the letter of credit.

ATM 8. INTRODUCTION: It is an old branch of national bank of Pakistan.Tech Society Branch Lahore 6. Current Account 2. 1. It has following accounts with regional office. Locker’s Services 10. 1. general account 2. Foreign Exchange 5. 9. Pension 4. traffic challan. Western Union (By name only) . Advances 3. admission of AIOU. 1.1. Deposits 2. It is followed the instructions and under control in regional head quarter (east region). bill. Commission Account In public they deal in two accounts i-e. It is called as a big branch which has required 10 million rupees daily in terms of reserves to meet daily requirement of transactions. PLS Account They provide lot of services like. Bills 7.6. Compliances 6. Suspense Account 3. Utility.

they assign me worked in pension department. Pension manager Mr.   6. In second week I perform following tasks relating to the banking system. LEARNING AS A STUDENT INTERN: There are following learning points for me in the bank. Muhammad Iqbal trained me very nicely and I learned lot of things in this department. employees. How to fill farm? How to enter in ledgers and balance account and what is file and book and all other things relating to pension department. There are three type of pensions given. 2 assistant voce presidents are serving at this branch. In second week I worked on opening of account. They give the pension to retired Govt.2.2. Duties In my first week in NBP. In this year two performance awards get by the branch.In this branch at time 20 executives are providing service. 6. 1= Provincial 2= Central 3= Defence These are different according to their PPO numbers For example: Provincial PPO 123456 Central PPO 12345/pak Defence PPO da/dg1/gh/4 etc. I am full trained now in this particular job and I serve 1000 people in this week. In this week I repeatedly performed this activity. M.1. . Zulfiqar (manager) and Ifzad Butt (Advances officer).

In commission account bank charges commission . check all the work in the branch. I also print and type the data of advances department and foreign exchange departments. 1. Numan sagheer He handled the activities relating to the branch.In third week they assign me with operation manager Mr. Usually they debit or credit the main branch which transfers the cheques on this. these are as follows. In fourth week I assign the same task and learn some more complex and major operation of Sir Numan Sagheer I learn about accounts in which the branch deal with the main and other branches. Commission Account 4. Cheques clearing daily sheet is also made by me in this week and I am assisted by the other officers. Suspense Account 3. • Statement of account • Letter of tax verification • Letter of issuance of clearing certificate • 4 letters for cheques clearing • Letters of relieved of transfer employees from this branch to another branch • Joining letters of new employee come from other branch through transfer • Exceptions reports of Mr. In this week I type and print so many letters for example. He gave me official computer. I also learn about the reserve of the branch and daily finances need by the bank and also get some raw information about the opening new accounts. Saeed and so many other things. General Account 2. In suspense account branch expenses are made and at the end of six months period inform and show the balance to main branch. Exchange Account In general account the branch debt or credit the other branches of the NBP.

Secondly in this week I also learn hoe to open an account in the branch. Opening an account Issue new cheques books . In this week I do same job again and print letters. reports. Shafique and from him I learn about opening an account. On computer I type and print so many letters like. statements and daily clearing statement of cheques. Also work with Mr. so from last two accounts branch receives earnings from main branch against its services. In first three days of fifth week there are busiest days of pension department so I help the again pension manager. In exchange account they also earn. S C is that when cheques are coming from outside city for cash and those cheques which come from branches inside city are sent to clearing house. Reconciliation letter Relieved letter Joining letter Medial recovery letter And at the end I also scroll the challan of Government and pass vouchers. it is a procedure and after it bank open an account. payment order and demand draft. so I made the statement to clearing house for clearing cheques. So first three days serve in this particular task. Payment order is made to send payment with in city and draft is made for payment outside the city but inside the country.against its services. In fifth week I performed following activities: Monday On this day I perform the duty on the seat of bills where following work is being done.

Tuesday On this day I join the duty with passing cheques of PLS A/C. This is very busy task is bank. scroll them sequence and filed these files. scroll following files. There are fifty three books of signatures cards of A/C holders. I help the officer in this seat. Wednesday The day is also as above routine to sit in front of computer. Income tax Sales tax Withholding tax Provincial Central Property traffic So I also make up these files separately. Along with this task type and print the letters. Iqbal assigns me the task to rearrange lockers list and set them in a sequence and print them on pages. So I find the A/C in these books and then gave to the executive officer to verify. Particular are these. reports and work sheets. In this whole day I perform this particular task. Name Address .Make a payment order Making the draft Cheques send for clearing Along with this task I also enter the daily post letters in the letter register. Thursday Mr.

Rent from those holders how balances have has been deducted from their accounts through vouchers and to remaining holders reminding letters have been sent. This is the end of Friday. Some have balance in their account but most of them have non in this branch.                       . Friday On Friday the accounts of holders of expired lockers are checked.Amount of rent Security Expiry date Locker no Key no Folio no All the day is served in doing this particular task.

they are not very effective in communication between themselves. The manager pension (Mr. They are shows the facial expressions against each other. This is very common problem. It is a wrong perception. Lack of communication among the employees: During the period of my internship I found this problem as a biggest problem that. There must be a good public dealing in public service organization. If one employee has a problem. Ineffective public dealing: There is also a big issue that they think its government’s bank so it does not care customers. 3. there are following problems I have found which are directly affect on efficiency and performance of the bank. so there should be solve this problem to create a good environment of the NBP. If one customer asked a question twice. There problems are also called as an internal problems. They are talk against each other in front of me.6. They angry on him and stop working. So finally it is very needy for a public services organization to keep atmosphere friendly among the management and employees. National bank of Pakistan (Tech Society Branch) is lack in communication skills among the employees. Problems faced by branch: During my internship at this particular branch of national bank of Pakistan. I personally experienced in pension department.2.     2. 1. .2. So these are discussing below. Employees are not committed to the work and their duties. Iqbal) have no respect to the old pensioner and he used wrong wording against them same is also happened in bills executive in bills (Mr. Lack of commitment: Lack of commitment is also a bib problem faced by the national bank of Pakistan (wahdat road branch). They do not share the experience with each other and do not care the other employee. Pension manager and other employees are always tried to gain cash/performance award and use the references to get it. then he asked to other. Shafique) is also angry on Customers. when they asked question twice. but he does not give clear solution to that problems.

During my internship firstly he works in advances. They are not provided employee after transfer of the Rao Ikhlaq. But this problem is also faced by the NBP (Wahdat road) many executive not come at time. So there is western Union for just name actually it does not worked. So there must be solved that problem by the Top management. Mr. Qamar Zaman Aulik has 10 years experience at national bank of Pakistan but he is not professional even at single seat in the bank. Mr. ATM machine is off not worked because no body knows to run this machine. 95% of returns are not sent to the regional head quarter. ATM machine is under Rao Ikhlaq but it is run by operation manager. Imran operation manager. Where he assign the result is zero. He does not sent returns to head office at last dates. The person who handled western Union is careless and other employees are not taken interest in tat field. One executive on leave while other transferred. Munawir Shah is HRM assistant manager is also come at 10 Am. For example ATM machine at this branch is only handled to Mr. In regional head quarter Mr. Rao Ikhlaq not received the letters from last two months. While bank is started at 9AM.For example.M. So employees are not very committed to their jobs and duties. 5. . Low Efficiency of employees: Efficiency of employees is also low at this branch. After this he assign in passing the cheques but results are same (zero). For example Mr. Western Union is not worked effectively. When operation manager is on leave due to heart patient. Not very regular and punctual: Regularity and punctuality shows the character of a big and good executive. lack of computing skills: Computing skills are also low. Top management is also not very committed to this branch. Qamar Zaman going on leave of 3 days but he does not come back even after 3 weeks. Kamran not attached the scroll at time. Saeed compliance officer came 10 A. But not a single executive provide to the branch finally it is conclude that there is a lack of commitment from employees and top management also from employees and Top management also. 6. So some other executives are also not coming at time. 4. So he was not too much professional. So internees are performed duties on his seat. For example Mr. So for this efficiency is very low at this branch. some executive are very efficient in computing skills but some are not totally aware from this system.

pk 7.7. Ifzad butt assistant vice president . Finally it is suggested that if these problems are solved there are much more chances for increase the performance of NBP. Financing and credits and other public services are performed by the banks. Mr. What is role of higher authority (manager) in decision making and how to solve the problems? How much money or reserves are used to meet the requirements in the branch. They do not provide the proper training to the internees.2. the problem which I faced that was proper training. Numan Sagheer operation manager 7. after service time Mr. What activities are performed by banks and how to deal with public? Also commitment about work and operations of banks. Mr. Mr. Problem encountered: During my internship in this bank. So these are the real problems which are faced by the bank.4.5.3.com. there is very wrong use of the resources. Bibliography 7. 6.2. Mr. What are the duties of operation manager and how to pay cheques and all procedure relating to opening account in the banks? 6. NEW KNOWLEDGE ACQUIRED During the internship there is practical knowledge acquired about the banking sector. Misuse of resources: Resource are very needy. employees does not take care of resources and not used them in right direction.3. What are implementations of banking rules in banking sector? And much learn about the various executive’s experiences and their skills.4.2. Particularly this branch.1. so there must be avoid to misuse the resources but in this branch it is reverse case. www.nbp. Hasnain at token used telephone almost one to two hours to take personally outside the bank. 7. extra printing. They assign the intern only few seats in the bank. For example wrong printing. Iqbal pension officer 7. Saeed compliance officer 7.

Mr. Ch.6. Muhammad Sharif vice president and former manager in this branc . Shafique bills officer 7.7.7.

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