CRESCENT BUSINESS SCHOOL

SYSTEM ANALYSIS AND DESIGN

REPORT SUBMITTED ON SAP

BY HARISH.V
1

NO 3 DIFFERENT E-BUSINESS APPLICATIONS OF SAP 4 MAJOR ADVANTAGES AND DISADVANTAGES OF SAP INNOVATION OF SAP PROGRAMS CONCLUSION 9 10 11 2 .0929047 SYNOPSIS CONTENT INTRODUCTION PG.

optimize performance. SAP has a rich history of innovation and growth as a true industry leader. customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. and gain the insight and agility needed to close the gap between strategy and execution. which allows them to act quickly with increased insight.SYSTEMS APPLICATIONS AND PRODUCTS Introduction: As the world's leading provider of business software. SAP Business Suite software provides best industry practices with industry-specific applications and the core applications of SAP Business Suite are: • • • • • SAP Customer Relationship Management SAP ERP (enterprise resource planning) SAP Product Lifecycle Management SAP Supply Chain Management SAP Supplier Relationship Management 3 . product life-cycle management. Founded in 1972. SAP defines business software as comprising enterprise resource planning and related applications such as supply chain management. SAP Business Suite applications: SAP Business Suite applications increase visibility across departments and business silos improving your ability to make clear business decisions and eliminating process bottlenecks. companies of all sizes – including small businesses and midsize companies – can reduce costs. and supplier relationship management. By using SAP solutions. SAP delivers products and services that help accelerate business innovation for the customers. customer relationship management. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges. Today. best-run companies have clarity across all aspects of their business." In today's challenging business environment. and increase flexibility to address business change. efficiency. and flexibility. It also provides better insight and visibility across organizations in improving operational efficiency and effectiveness. including the Frankfurt Stock Exchange and NYSE under the symbol "SAP. To help the customers get the most out of their IT investments so that they can maximize their business performance.

develop. This central marketing platform empowers marketers with complete business insights – enabling you to make intelligent business decisions and to drive end-to-end marketing processes. customer service. channel service. and analytics for partners and channel managers. communications. collaborative selling. and contracts. multifunctional shared service. e-service. not only helps to address the short-term imperatives – to reduce cost and increase your decision-making ability – but can also help the company to achieve differentiated capabilities in order to compete effectively over the long term. territories. channel forecasting. Interaction center – Maximize customer loyalty. and Web channel analytics. 4 . contacts. partner order management. customer service and support. and retain profitable relationships with functionality for sales planning and forecasting. and service efforts across all contact channels. and e-service provide multiple channels for service delivery. marketing. the SAP Customer Relationship Management (SAP CRM) application. parts logistics and finance. return and depot repair. telesales. channel service. Service – Reduce the cost of service while enhancing customer satisfaction with support for sales and marketing for service. Increase profitability and reach new markets with functionality for e-marketing. and interaction center management are supported. and execute all marketing activities through all customer interaction points. and boost revenue by transforming your interaction center into a strategic delivery channel for marketing. channel marketing. part of the SAP Business Suite. plan. Call centers. partner management. Improve processes for partner recruitment. ecommerce. Activities such as telemarketing. field service management. reduce costs. accounts. Partner channel management – Attain a more profitable and loyal indirect channel by managing partner relationships and empowering channel partners. Deploy these capabilities directly against the SAP ERP application or with SAP CRM as a fully integrated customer channel. grow. sales. Sales – Maintain focus on productive activity to acquire. and service analytics. and service channel for businesses and consumers. warranty and claim management. service contract management.1. SAP Customer Relationship Management (SAP CRM) includes features and functions that support core business processes in the following areas: • • • • • • Marketing – Analyze. orders. installation and maintenance. opportunities. quotations.SAP Customer Relationship Management: Unlike other CRM software. activities. Web channel – Increase sales and reduce transaction costs by turning the Internet into a valuable sales. pricing. product configuration. billing.

and global human capital management (HCM) solution. and workforce deployment – enabling increased efficiency and better compliance with changing global and local regulations. 5 . You can maximize the potential of your workforce. IP-based communications solution. SAP ERP (enterprise resource planning): A sound foundation is necessary to compete and win in the global marketplace.• • Business communications management – Improve contact center and communicationdependent business process effectiveness and reduce costs through SAP Business Communications Management – an all-software. With SAP ERP. and other key processes. mobile applications from SAP enable employees in the field to report time and expenses offline. SAP Business Communications Management routes the contact to the right person with the right skills. The SAP ERP application supports the essential functions of your business processes and operations efficiently and are tailored to meet the specific needs of a industry. SAP ERP Financials – Ensure compliance and predictability of business performance – so your organization can gain a deeper financial insight across the enterprise and tighten control of finances. core HR processes. SAP ERP Financials automates financial and management accounting and financial supply chain management. SAP ERP redefines enterprise resource planning – delivering role-based access to crucial data. natively integrated with SAP CRM. SAP ERP offers role-based access and self-services. finance. cumbersome hardware-based communications systems. whether the person is in the office or working remotely – all without the need for costly. 2. The SAP ERP HCM solution automates talent management. SAP ERP Human Capital Management – Optimize your HR processes with a complete. growth. and flexibility. significantly reducing total cost of ownership. you can efficiently deal with business challenges in the following areas: • • • End-user service delivery – Ensure that your employees can readily access the critical data. chat. and analytical tools they need to perform all their job functions efficiently and effectively – while supporting a shared-services model for human resources. integrated. and analytical tools. Whether customers contact your company by phone. applications. while supporting innovation. SAP ERP provides this HCM solution for organizations of all sizes and in all industries. or fax. Plus. applications. text message. e-mail. Real-time offer management – Advanced recommendation engine that optimizes any decision-making process across all customer interaction channels. enabling you to take the most appropriate next action to enhance customer relationships and maximize your customers' lifetime value. The solution also provides rigorous support for corporate-governance mandates such as Basel II and SarbanesOxley.

SAP ERP Corporate Services is a complete and integrated solution that maximizes transparency and control. Organizations and departments in all sectors can deploy SAP Business Suite software to address specific business challenges on their own timelines and without costly upgrades. With the PLM software. which gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other SAP and non-SAP software. strategy management and scorecards. and forecasting. SAP ERP Operations also helps discrete and process manufacturers manage the entire life cycle of product development and manufacturing. corporate travel. SAP Product Lifecycle Management 3. budgeting. and global trade services.SAP Product Lifecycle Management: The SAP Product Lifecycle Management (SAP PLM) application provides you with a 360degree-support for all product-related processes . The solution automates the entire manufacturing process and reduces costs by controlling and adapting the manufacturing process in real time – and increases customer satisfaction by delivering higher-quality products. environment. health. planning.from the first product idea. through manufacturing to product service. project portfolios. while reducing financial and environmental risks and enhancing safety of employees. and safety compliance. operations analytics. quality. and workforce analytics. SAP PLM supports core business processes in the following areas: 6 . Performance management – Support the entire life cycle of performance management. quality and regulatory standards Become more agile than your competitors and able to react and take advantage of market and competitive opportunities across your business networks SAP PLM is part of the SAP Business Suite. personalized measurements and metrics to improve business insight and decision making. you can: • • • Create and deliver innovative products that fulfill or create market demand Optimize your product developing processes and systems to speed products to market ensuring compliance to industry. delivering real-time. as well as consolidated financial and statutory reporting. SAP ERP supports financial analytics. and risk management. SAP ERP Corporate Services – Helps organizations manage their most cost-intensive corporate functions by supporting and streamlining administrative processes in the areas of real estate. enterprise assets.• • • • SAP ERP Operations – Manage end-to-end procurement and logistics business processes for complete business cycles – from self-service requisitioning to flexible invoicing and payment – optimizing the flow of materials.

you can model your existing supply chain. project and resource management. Lifecycle management – Enables product compliance. Product development and collaboration – Share critical information such as project plans. product costing. proactive service and maintenance management. technical drawings. Supply chain planning functionality enables you to maximize return on assets and ensure a profitable match of supply and demand. and document management 4. SAP Supply Chain Management: SAP Supply Chain Management (SAP SCM) enables collaboration. planning. Product data management – Encompasses comprehensive product master and structure management. tool and workgroup integration. product intelligence. SAP SCM can help transform a linear. and graphic visualization and publishing.• • • • Product management – Enables planning and decision making to align high-level product plans and objectives with corporate growth strategies. and schedule time. and other resources. SAP SCM is part of the SAP Business Suite. demand-driven companies share knowledge. materials. empowering you to adapt your supply chain processes to an ever-changing competitive environment. less predictable life cycles. The application: • • • Delivers planning and execution functions that are integrated by design Supports best practices and provides preconfigured software for enabling collaborative business. product structures. and change orders across virtual teams. which gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other SAP and non-SAP software. 7 . SAP SCM provides broad functionality for enabling responsive supply networks and integrates seamlessly with both SAP and non-SAP software. and forecast. set goals. and coordination of the entire supply network. audit results. intelligently adapt to changing market conditions. sequential supply chain into a responsive supply network – in which communities of customer-centric. product documentation. supported by product portfolio analysis and management. and reducing costs Is recognized by key industry analysts as the market-leading SCM application SAP SCM delivers a complete set of features and functions for building adaptive supply chain networks. The application enables: • Supply chain planning and collaboration – With SAP SCM. optimal recipe and specification control. execution. and proactively respond to shorter. Organizations and departments in all sectors can deploy SAP Business Suite software to address specific business challenges on their own timelines and without costly upgrades. accelerating implementation. optimize. service bulletins.

Supplier collaboration – Link suppliers to your purchasing processes through the supplier portal. The SAP Supplier Relationship Management (SAP SRM) application is built on the SAP NetWeaver technology platform. aggregate spend and streamline bidding processes. SAP SRM enables key business processes. The application also enables collaboration and analytics.• • Supply chain execution – SAP SCM enables you to carry out supply chain planning and generate high efficiency at the lowest possible cost. and improve your bottom line with innovative offerings and a faster time to market. including: • • • • • Procure to pay – Execute the operational activities of procurement. distribute contract usage. Supply chain visibility design and analytics – SAP SCM gives you networkwide visibility across your extended supply chain to perform strategic as well as day-to-day planning. SAP SRM can help you tap into new value through better business planning. and accelerates procure-to-pay processes for goods and services. and services procurement. plan-driven. Centralized sourcing – Gain visibility into the demand for goods and services from multiple back-end systems. enabling multiple levels of suppliers. and collaborate with suppliers for faster and more efficient savings capture. 5. SAP Supplier Relationship Management: The SAP Supplier Relationship Management (SAP SRM) application automates. Centralized contract management – Consolidate contract information across multiple systems and regions. and more efficient supplier negotiation. You can sense and respond to demand through an adaptive supply chain network in which distribution. and track compliance and savings realization. including selfservice. we can reduce procurement costs. 8 . transportation. build collaborative supplier relationships. With SAP SRM. better manage supply bases. partners. ensure optimal contract selection and pricing. and logistics are integrated into real-time planning processes. With SAP SRM. so you can monitor and analyze the performance of your extended supply chain using predefined key performance indicators (KPIs). you can choose the optimal interaction channel for numerous business processes and documents and collaborate more effectively with suppliers in supplier-facing processes. simplifies. and manufacturers to work together on a fully integrated source-to-pay process. Catalog management – Manage catalog data as master data in a repository that is deeply integrated with the core application processes. With SAP SRM. improved supplier qualification. you can integrate catalog-based requisitioning with your traditional procure-to-pay process and gain the benefits of e-procurement without losing your back-end enterprise resource planning processes.

if they just did some simple accounting to fill mandatory statements and if internal reporting did not exists of has not been fincancially-oriented. ERP does not improve the individual efficiency of users. then it might be a successful project. so if they expect it.• Supplier evaluation – Manage your suppliers and reduce risk through supplier scorecarding. it will be a big disappointment. the big question with ERP is whether the benefit of integration and cooperation can make up for the loss in personal efficiency or not. Cost reduction It reduces cost only if the company took accounting and reporting seriously even before implementation and had put a lot of manual effort in it. Less reporting or accounting personnel. Accuracy No. Those companies where integration is not so important or even dangerous. 3. 4. not software. If this is set as a goal. or it falls. 5. 2. People are accurate. What ERP does is makes the lives of inaccurate people or organization a complete hell and maybe forces them to be accurate (which means hiring more people or distributing work better). ERP software focuses on integration and tend to not care about the daily needs of people. Less personnel Same as above. tend to have a hard time with ERP. then no cost is reduced. The only real project aim for implementing ERP is reducing data redudancy and redudant data entry. If they didn't care about it. SAP Advantages: 1. I think individual efficiency can suffer by implementing ERP. Efficiency Generally. Integration Integration can be the highest benefit of them all. to automate inventory posting to G/L. ERP improves the cooperation of users. but more sales assistants etc. Disadvantages: 9 .

training. hardware. do all customization and end-user training inside. helps to recognize the difference from the data collection and sourced. SAP R/3 is used as data query for crystal resources. SAP helps to interpret and implement information to the organization properly and correctly. consultants. SAP investment is a profitable investment and more information is created for the organization. etc. Designing the SAP BW query evaluates the key figures and determines the data arrangement for filtering. SAP BW is used as a data source for reports and queries. Or you can hire a programmer or two as an employee and only buy business consulting from an outside source. With the advancement of technology. That can be cost-effective. Understanding the implementation of different SAP programs. Not very flexible It depends. With different formula and processed data. Effective SAP BW helps to optimize the performance of BW query and report.1. SAP programs like SAP BW. Generally. Innovation of Sap Programs Today. helps the user to obtain effective outsource. SAP can be configured to almost anything. There are many numbers of factors available to calculate the crystal report. more number of business enterprises is using the SAP to prepare an effective report with processed data. SAP implementation helps to make appropriate report with SAP development. Most of the people will invest in any of the SAP program and then implement in any of the SAP program. then SAP provides a best outsource to the user. native connections and overall integration. more new SAP programs have been initiated. When SAP programs are implemented properly and find the data in the infoprovider correctly. 10 . In Navision one can develop almost anything in days. 2. most of the people finds difficult to differentiate complex query with simple reports and simple query with complex reports. implementation. Query filtering reduces the data processing time and reduces the data. Other software may not be flexible. Preparing crystal report for the enterprise application formats the report effectively. Most of the people build their structure as per their complexity in skill and report. effective and efficient report can be made for the query. Today. Analyzing the query and preparing the report for the user. SAP finds a development in technology advancement and more innovation has been done in this SAP. Expensive This entails software. Formatting and designing the SAP gives an effective report for the business enterprise. It is essential to be noted in SAP programs are that all factors to be considered to process data and prepare report for the business enterprise.

Innovation takes place continuously and the customer develops stronger skills to use the program effectively. People play a challenging role in the environment and it improves the creative capacity to implement their role effectively towards environment. When adequate creativeness is increased for the person. Recruitment process seems to be effective for the professionals and most of the companies seek to obtain the professionals for institution. useful sap programs are innovated and offered. Considering the importance of sap towards companies and general users. The user is required to understand the process carefully and then designing process should be carried on with formatting. When a company requires correct report for processing. then it will be easy to interpret the presentation of the organization. More useful services are obtained by the business enterprises to get proper outsourcing from the information available. Different sorts of sap products are introduced in the market and they offered to generate excellent opportunity among the people. SAP programs have been innovated to make the users benefited from the different programs. Maximizing the profit effectively using the recruitment process and job search.When SAP data sources are retrieved properly for processing then the user gets the correct report for the organization. Using the information provided and role played. Choose the formatted reporting tool for ease development and native connection to sap products integration. Most of the organization uses the application of sap to retain their strategy position in marketing and also compete with the competitive business affairs. Sap investment yields more demand in the market and professionals gets good recognition in reputed organization. more number of people started installing different sap products. The strategy of using Sap application is in more numbers. SAP innovation has provided more useful services to the business enterprise to get a proper outsourcing from the data. more new programs will be innovated. 11 . The main purpose of using the application is maximize the investment and also for the company development. then data sources should be get backed properly. Conclusion: Investing in sap is a profitable one. With the advancement of technology in SAP. It maximizes the opportunities of people who are obtaining it. job search process is going on in the market.