MARY MERLIN R Address: no 26/1 Thippinna loyout kariyannapalya Ligarajpuram Bangalore – 560084 Phone number: 25489089 / cell number: 9739975818


Career Objective
To add value to my organization by utilizing my skill and implementing, it through my knowledge and creativity for the Development and Growth of the Organization as well as personal growth.

Personal Experience
1. ANZ Support Service

Role: Senior Officer (STM) of Payments and Cash Operation From 18/12/2009 to 23/12/2010

Level : 6.1


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Received payments through internet (Ib star) get the payments saved from Ib star, allotting payments to all the staff member on a daily bases and maintain Allotment Sheet. Making plans for week end work and helping the team in inputting payment instruction in Pay plus during high volume day. Verifying inputted data in Pay plus as a main activity on a daily bases. Attending all emails received from customer for any queries, customer complaints, urgent processing of payments, and queries from internal department. Resolving Recon’s (reconciliation) report on weekly bases. Ensuring in sending EOD reports to Melbourne. Conducting Huddles on a daily bases, giving process updates received from Melbourne, maintain process update sheet, attends sheet and over time sheet etc.

mails (Nexus) emails referrals etc.) 2. Deutsche Bank • Role: Coordinator ( Credit Card Department ) From 15/11/2007 to 17/05/2008 Description: . in terms of account worked in Queues. which consumes less time for the team. Ensure that the SLA (Service Level Agreement) related activities are completed on a daily basis and train the new staff on all processes.2 Description • • • • • • • • Deliver results through the efficient action of accounts. ANZ Support Service • • Role: Recoveries Officer / Analyst From 07/06/2008 to 16/12/2009 Level : 6.• Applied process improvement ideas (customer adds Hogan etc. 3. customer complaints. Worked under various scenario’s. agent and other parties relating to bankrupt accounts and action accounts in a timely manner. take ownership of Improvement / issues as directed by the Team Leader. Display initiative in putting forward suggestion for improvement. Answer queries from customer. escalation from Melbourne on priority basis. trustee. collection department. Applied process improvement ideas. Resolve all queries. helped the team to meet SLA(Service Level Agreement) Introduced shortcuts producer in Bankruptcy.

Hasanath Women’s College 2003-2004 Bcom . basic in computer. Personal Strength .) Resolving customer’s queries (Face to Face communication.) Attending customer’s satisfaction and service etc.• • • • Confirming the eligible candidate (verifying customer’s pervious credit card status. emails etc. Telephone communication.U. Ms PowerPoint) and Tally. Fixing appointments to meet VIP customers to brief the credit card feature. MS office (MS Word. Credentials • • • • • • Received “ Reward and Recognition” certificate on 29/10/2008 Receiver Award as “ Most Performed Individual” on April 2009 Received Appreciation and Award as “ Best Performer” (Runner up) on October 2009 Certified as the best Kaizen Star of the Quarter for “ Collection Team” Received as the “Best Team – Payments and Cash” in May 2010 Find it First Appreciation Award received from the Risk Department on Sep 2010. MS Excel.C . checking customer’s payment Pattern etc.Baldwin’s Methodist women’s College 2005-2007 MBA – Sikkim Manipal University (pursuing final semester) Computer Skills Windows 95/98/200/ xp. Education Profile P. yearly income.

Good communication Skill. R . Tamil and Kannada. Hindi. Personal Profile Father’s Name : Mother’s Name : Date of Birth : Marital Status Language Known : H M Rass S. Focused and Flexible. Veronica 30/01/1985 : Single English. Hardworking. Dynamic and Result Oriented. I hereby declare that above finished information is correct and true to my knowledge. Date: Place: Bangalore Mary Merlin. Ability to shoulder any kind of responsibilities.