CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Intrusion detection C.www. Flash C.com Ac tua lTe A. Which of the following is needed to solve this issue? A. The PC needs an AT-to-ATX adapter. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Tape D. Any Time. Trusted Platform Module (TPM) B. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. The PC needs a 26-to-20 pin ATX adapter. B." . Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Which of the following can be disabled in the BIOS to prevent this message from appearing? .actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. The PC needs a NLX to ATX adapter. The PC needs a 24-to-20 pin ATX adapter.co m 7 . C. SDD B. WiFi Protected Access (WPA) D. D.

www. System Information B.com Ac tua lTe sts A. Hardware Compatibility List "Pass Any Exam. DVI B. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. Cable C. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Any Time. MIDI C. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP.actualtests. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. Device Manager> expand 'Sound. Satellite D. 6-pin mini-DIN D. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. how would the technician update the driver? A. HDMI . DSL B." . After extracting the driver. video and game controllers'>double click on the name of the sound card> Troubleshoot' B.co m Which of the following connectors are used for musical equipment? 8 .

255.0.255.0.255.0-223.0. D. which of the following is true? .CompTIA 220-701: Practice Exam C. Power supply C.0-255.1-126. sts In the laser printing process.255 B. 192.255.255 C.0.255.www. Heat is applied to heat-sensitive media to create an image." . because of the wide variety of models shipping with this BIOS. C. the beep codes may vary. Toner is sprayed to the media. Any Time. 224. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255 D.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. A wax-based substance is melted and applied directly to the media. "Pass Any Exam.0. Sound card B. Dr. Toner is applied to a photoconductor and transferred to the media. and 2 short beeps.actualtests.com 9 Ac tua lTe A. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.1.0.0-191. Watson D.255. 128.255. NIC D. B.255. Which of the following components has MOST likely failed? A.co m Answer: A . However. 1.1.

BNC . ST C.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A.actualtests. Floppy B. MAC filtering C. NAT translation D. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.www.com 10 Ac A technician is installing Windows Vista onto a new computer locally. RJ-45 B. the technician discovers that the user was eating lunch while typing the document. After questioning the user." . DVD C. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A.co Which of the following connector types is used on CAT5e cable? m . WPA encryption B. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. The technician comes to the conclusion that liquid was "Pass Any Exam. Any Time. Blu-Ray D. in which the keys are not typing anything within document editing software. RJ-11 D.

QUESTION NO: 33 "Pass Any Exam.CompTIA 220-701: Practice Exam spilled onto the keyboard. D. but nothing is being printed on the paper. PCI .co m .3 B. Ask the user open-ended questions. Replace the fuser in this printer. 6 D. D. AGP and ISA cards) used 5 V or 3. Check the ink cartridges for proper ink levels. 5 C. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). Check the toner levels in the printer. The printer successfully feeds paper through the unit while running the manufacturer's print test.www.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. which of the following would be the NEXT step to follow? A. C. Update the firmware in the printer. Which of the following should the technician do FIRST? A. RAM. B." . B. chipset. Any Time. According to the troubleshooting theory.3 V rails. Verify the system functionality. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer.com 11 Ac tua lTe sts .actualtests. 24 Answer: A.3 V for power supply. A. 3. Make closing notes of the repair. Replace the keyboard with a new keyboard. 15 E. C. because most of the electronic components (CPU.

Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. 80 "Pass Any Exam. when the video game starts the computer crashes. KVM D. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Insulate a component from the friction of theheatsink B. Any Time. Roll back the video driver C.co m 12 .www. Barcode reader B. Smart card reader C. Run a System Defragmentation D. 23 C. Reduce heat on a component through evaporation C. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Provide for heat transfer from a component to theheatsink D. Update the video driver B. 25 D. Which of the following should the technician perform FIRST? A.actualtests.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A." . 21 B.com Ac A.

Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. the technician discovers the customer has a confidential document open. Any Time. Power on password B.co m . Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Intrusion detection C. Without it the computer will not "Pass Any Exam. B.com 13 Ac QUESTION NO: 39 tua lTe sts . Copy the document to a network drive as a backup so that work can proceed. Which of the following steps would be BEST to take? A.actualtests. Recommended for ceiling use only D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Complex logon passwords D. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A." . When the system is first turned on it will prompt for the Power On password. Ask the user to close the document so that the work can proceed.www. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Flexible PVC outer jacket C. D. C. Close the document without commenting to the user and proceed with the work. Upon making the connection. Recommended for analog phone lines B. Leave the document open and do not mention it to the user and proceed with the work.

sts . D. the card refuses to fit into the expansion slot. and USB webcam installed and connected. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. Answer: B "Pass Any Exam. C. The card is a PCMCIA card and the laptop supports PCI Express cards.com Ac QUESTION NO: 42 tua Answer: D lTe A. C. Any Time. The computer's BIOShas the USB printer below the hard disk in the boot order priority list.' It has a USB flash drive. USB printer.co A technician is trying to install a previous-generation expansion card into their new laptop. Which of the following is MOST likely the reason? m 14 . The expansion slot needs to be enabled in the BIOS first. D. B. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. BNC D. RJ-11 C. However.actualtests. The card is a PCI Express card and the laptop supports PCMCIA. B. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. The card needs to have the compatibility jumpers set before it can be installed into the system. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. Which of the following is MOST likely preventing the machine from booting normally? A.www." .CompTIA 220-701: Practice Exam continue to boot. RJ-45 B.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Which of the following devices are the additional four pins used? "Pass Any Exam.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. Leave the station and call another technician to complete the repair. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Upgrade the processor B. After checking to make sure the network printer is available. Delete personal data Answer: B. Update the BIOS C.www. Any Time.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.co m . Delete existing programs D. C. Start>Settings>Control Panel>Administrative Tools C. Upgrade the firmware E. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. D.actualtests. Request the manager to assist in the situation. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . A. Start>Settings>Control Panel>Accessibility Options D. Politely inform the user that all questions will be answered later. A. which of the following are best practices? (Select TWO). Take a long break to step away to relax and refocus. the technician checks the port the printer is assigned to and finds it is set to LPT1:. B. Which of the following is the BEST course of action? A.D QUESTION NO: 64 While a technician is working on an employee's computer. another user begins asking irrelevant questions. Start>Settings>Network Connections B." .

Features C. Incompatible cabling B.co m 22 . Cultural sensitivity C. Print spooler is not running tua lTe On a Windows computer. Timeliness D.www. Any Time. Positive attitude Answer: A "Pass Any Exam. Extra RAM D. The user was able to print previously. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Applets B.CompTIA 220-701: Practice Exam A. Incompatible print driver D. Personal calls B. The processor C. Extra drives B. Printer hardware problem C. a user is unable to print documents to locally attached printers or network printers." . Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Widgets D.com Ac A.actualtests. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A.

printer. Use a slightly damp cloth and a vacuum D.4GHz band with a maximum data rate of 11Mbps? A.11b C.co m 23 . and network when using a laptop? "Pass Any Exam. mouse. Use a dry paper towel and an anti-static strap C. 802. Any Time.11g D. Anti-virus software D. Use a lint free cloth and glass cleaner B. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. 802.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. 802.www.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A." . Anti-spyware software B. monitor. 802. Anti-adware software C.11a B.com Ac tua lTe sts . Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.actualtests.

After they finish explaining.actualtests. B. Network hub C. Bluetooth B. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . Any Time. 255. 224. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.255 D.0.co m 24 . Restate the issue or question to verify understanding.0. D.com Ac tua A. Allow the restoration of a previously made image of a desktop through the command prompt.CompTIA 220-701: Practice Exam A." .255 C. Provide a way to recover corrupted print jobs through the command prompt. Provide a way to access the hard drive in an emergency through the command prompt. C. C. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Offer different repair options for the user's convenience.0 Answer: D "Pass Any Exam.255. Listen and do not interrupt the customer. 192. Docking station D. Delete a virus that has infected the hard drive through the command prompt. a technician's NEXT course of action should be to: A.0.0 B.0. 127. D.www. Provide proper documentation on the services provided.255. B.255.255.

C.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. SD card B. The processors provide a 64-bit register. Any Time. The processors contain 64K new transistors. SpeedStep technology C.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. B. AMD Athlon 64 and 64 FX? A. Quad core processing D. Stylus "Pass Any Exam. Zip drive C. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Blu-Ray D. D." . Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. The processors are made with a 64nm manufacturing process. Hyper-threading B.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . The processors have an additional 64 instruction sets. Dual core processing .actualtests.www.

co m Which of the following file systems MUST be used when implementing EFS? 26 . FAT32 B. PCIe C. The hard drive needs ATA drivers loaded via the F6 option during install. NTFS D. Smart card C.www." .CompTIA 220-701: Practice Exam B. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Which of the following is the MOST likely reason? A. PCI B. FAT C. "Pass Any Exam. CDFS . ISA D. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Any Time.com Ac tua lTe sts A.actualtests. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. Biometrics D.

The hard drive did not have the jumpers configured correctly and needs to be checked. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. Just at this point press F6 and show the drivers on the floppy. The hard drive is incompatible with Windows XP and needs replacement. C. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCI Express card B. D. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. Before the drive is replaced. A smart card reader B.actualtests.CompTIA 220-701: Practice Exam B. Any Time. The hard drive needs SATA drivers loaded via the F6 option during install. A biometric device D. Docking station Answer: D QUESTION NO: 85 A. A token device C." . After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. which of the following troubleshooting steps should be done? "Pass Any Exam.com 27 Ac A technician has a security device which displays a number that changes overtime. Of which of the following is this an example of? tua lTe sts . it will ask you if you want to install drivers. PCMCIA card D. KVM C. otherwise it may try to boot from floppy ).www. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD.co m .

CompTIA 220-701: Practice Exam A.co m .exe C.actualtests.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. software and network components? A. services.exe in the Run box accessed via the Start Menu. this is fine.exe D. If you want a quick visual of which items are running or stopped. Establish a theory of probable cause B.msc from the Run option on the Start Menu." .www.mmc B. but the information is limited. followed by clicking the Services tab. gpedit. The first is to use the MS Configuration Utility by typing msconfig. services. MMC C. Any Time. msinfo32. The preferred way to make changes to services is to launch services. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.11g has the potential to support up to: "Pass Any Exam. MSCONFIG Answer: B QUESTION NO: 89 802. Device Manager B.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. The Services window will open. Perform a backup D. Identify the problem C. MSINF032 D. sts .

54Mbps. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Smart cards C. Save information for critical files before system shut down C." The term is named after the color of the screen generated by the error." . of a non-recoverable nature. 11Mbps. Driver updates for new installations B.com Ac tua A. Firewall B. Diagnostic purposes of a critical system error D. C.CompTIA 220-701: Practice Exam A. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). that causes the system to "crash. B. Passwords D. D. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.co m 29 . A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 .actualtests. 50Mbps. 100Mbps. Any Time.www. Windows Vista Home "Pass Any Exam. Windows Vista Ultimate B. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error.

C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). QUESTION NO: 95 A laptop's battery will not charge. Magnet D. Swap the A/C adapter D. LCD C. a technician should look in which of the following default locations? A. Any Time. CRT Answer: A. Remove all unneeded peripherals B. Plug the laptop into a UPS Answer: C "Pass Any Exam.com 30 Ac tua lTe sts . Microwave E. Which of the following BEST solves this issue? A.CompTIA 220-701: Practice Exam C.co m . C:\Windows\System32 B. C:\Users\ D. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Toggle theFn keys C. A.actualtests. C:\ProgramFiles C.www. Cordless phone B. Windows XP Home D." .

com Ac QUESTION NO: 98 tua Answer: B lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. Any Time. Control Panel C. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN.www. A security encryption feature that encrypts wireless traffic with an access point for communication.actualtests. A network which has no connection to the Internet and is private by design. D. DDR RAM C. B. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. Which of the following memory types would be the correct type? A. sts . RIMM B. SDRAM D.co m 31 . Internet Explorer Properties D." . Where can the technician configure this setting? A. BIOS B. A private tunnel through the Internet to securely communicate with a remote network. C.

D. C. Load the operating system into memory during power on. CD.DL B. IEEE 1394 "Pass Any Exam. DVD. A.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO)." .R D. Any Time.www.co m 32 . Check for the latest motherboard firm ware updates. IP_ip_address E. \\computername\sharename C.com Ac tua lTe QUESTION NO: 101 sts Answer: B .RW C. CD. B.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). PCIe B. Which of the following types of portable media offers the LARGEST storage capacity? A. ISA C.actualtests. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. A. Test the software and hardware drivers before the operating system loads. DVD. USB 001 B. EISA E. AGP D. Test the essential components of the system during power on. SNMP D.

The cooling of some components can be reduced or totally eliminated and can cause damage. D. Answer: B QUESTION NO: 104 A. Any Time. if your PC's enclosures are open. Help limit electrostatic discharge (ESD) inside the case.CompTIA 220-701: Practice Exam Answer: B. Helplimit radio frequency interference (RFI) inside the case. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. sts .www.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. QUESTION NO: 105 "Pass Any Exam. SMTP B. then the cooling of the PC changes dramatically. HTTP C. C.actualtests. Helpprevent moisture buildup in the case. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. However. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer.co m 33 ." . HTTPS D.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. This address can be verified from printer's configuration. Helpensure proper air flow through the case. B. a technician notices that several unused expansion card slots have open ports.

com Ac tua lTe sts . Print spooler view in the Printers Control Panel D. The printer needs to have a cartridge replaced. Sometime if the IP address of the printer is changed you cannot print. BNC C.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. To find this problem you can ping the printer from your computer. B. New drivers have been released and need to be installed.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. Properties of the printer from the Printers Control Panel C. The printer would not start printing again till that print job is removed from the queue. Answer: C.www. QoS for printing is not functioning over the LAN." . E. C. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. The print queue window from system tray B. Any Time. A job in error status is at the top of the print queue.co m 34 . A.actualtests. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. D. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO). RJ-45 "Pass Any Exam. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. The printers IP address has changed. T-Connector B. Sometimes.

Start>Run>typeipconfig>click OK and ask user to read the results." . 6x D.com 35 Ac A user calls and says they cannot get to the Internet. A. 1x and 8x bus speeds can be used. The Syntax IPCONFIG /all displays full configuration information. 3x C.CompTIA 220-701: Practice Exam D. 1x B. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. You can type the Ipconfig command by "Pass Any Exam.actualtests. B. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).co m . D. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). sts .D QUESTION NO: 109 A. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. C. 8x E. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. 24x Answer: A. Any Time. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector.www. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). The DNS server strictly functions as an ip address lookup for a given domain name. Secures network traffic through shared key encryption." .www. B. dxdiag "Pass Any Exam.co m 36 . The recovery process will start. Recovery console C. Provides security for a network through the use of ACLs. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . D..com Ac tua lTe sts QUESTION NO: 111 . Any Time. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A." at the bottom of the screen. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. press F2. chkntfs B. Operating system CD B. C. Dynamically assigns IP addresses for easy client configuration. A. Vendor recovery CD D. Provides resolution of host names to IP addresses.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Which of the following is needed to perform an ASR restore in Windows XP? A. you need Operating system CD and the recovery floppy disk that you have created.actualtests.

actualtests. This partition is not assigned a drive letter and is not accessible from Windows. Any Time. tracert D. A recovery partition put there by the manufacturer. IEEE 1394 port D.www. B. C. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.CompTIA 220-701: Practice Exam C. ipconfig E. Parallel port B. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Space reserved by the drive manufacturer for firmware. ping Answer: C. D.co m .com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Serial port C. A potentially dangerous virus has been downloaded onto the system." . sts . Answer: D A.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Space set aside by Windows for use by the virtual memory swap file. Which of the following is the MOST likely explanation for this extra partition? A. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine.actualtests. not from an application. C. B. D.co m Answer: D . Clean the toner cartridge. Having arrived onsite. Print a test page.www. Which of the following should the technician do NEXT? A. sts . D.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. The processor is improperly seated due to bent pins. Replace the fuser. You should always use the test page feature from the printer properties. Insufficient memory for the OS. B. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Which of the following is the correct path to change the language settings? A. Change the paper. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. the technician has a discussion with the customer and reviews some examples of their print jobs. to test printing. Control Panel> Accessibility Options> General "Pass Any Exam.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Excessive internal display brightness is set. C. The airflow is blocked. If that does not work then you may need to delete and reinstall the printer. Any Time." . which you already know.

Perform a self-test page. Print a test page. and Bluetooth supports communication up to 3Mbps. D.11x C. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network. 802.11g B.11x refers to the family of 802. Control Panel> Regional and Language Options> Regional Options C. Reboot the computer.co m 45 . Which of the following would be MOST likely to fix the problem? "Pass Any Exam. C. Control Panel> Regional and Language Options> Regional Options> Customize D. 802. 802.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.www. Cycle theprinters power. Any Time. 802." .11b supports communication only up to 11Mbps. 802.CompTIA 220-701: Practice Exam B.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Which of the following standards of wireless card did the technician install? A.11b D.actualtests.11g standard if you want to use a standard that can support communication up to 54Mbps.11 standards. 802. B. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. the technician successfully tests for speeds of up to 54 Mbps. sts .

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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Remove hardware in Control Panel. E. "Pass Any Exam. C.com Ac tua lTe sts . Clean out the dust with compressed air.co m 52 . Upgrade to Windows XP Home directly from Windows 95. Upgrade to Windows NT4. B. Turn off the laptop. False negative B. True negative C.actualtests. B. Remove the driver from Device Manager.www. and then turn off the device. Clean out the dirt with a damp rag. and then remove from laptop.C QUESTION NO: 157 To lengthen the life of computer hardware. B. Defragment the hard drive weekly. True positive D. Any Time. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. A. Which of the following describe the potential upgrade paths? (Select TWO). Degauss the display and drives.0 SP1 then Windows XP Home.CompTIA 220-701: Practice Exam A. Perform a clean installation of Windows XP Home. then to Windows 98SE then Windows XP Home." . Answer: A. C. Stop the device. D. it is BEST to perform which of the following actions on a routine basis? A. Upgrade to Windows 95 OSR2. D. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Upgrade to Windows 98SE then to Windows XP Home. C. D.

The modem is not recognized in Device Manager. B. C. The high encryption package is not installed. Answer: C QUESTION NO: 162 "Pass Any Exam. Printer firmware needs to be updated. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. Which of the following is the MOST likely cause? m 53 . The paper needs to be replenished.www. The account does not have permission to install drivers.com Ac tua lTe A. The printer does not recognize the font type.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A.actualtests. D. HKEY_ CURRENT_USER B. C. The computer needs to upload the print job. sts . The modem is not functioning properly." . The technician has the correct. Which of the following would be the MOST likely cause of the problem? A. updated drivers.co When trying to print. HKEY_CURRENT_CONFIG D. Any Time. D. but is unable to successfully install the drivers. B. HKEY_USERS C. a balloon in the system tray indicates a print job has failed to print.

com Ac A.actualtests. Duct tape D.co m 54 .EXE C. Masking tape C. TASKMAN. Mercury C. Electrical tape B.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . CONVERT. LCD C." .EXE D. DVD.www. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. PROGMAN. Lithium D. PC card adapters B.ROM drive "Pass Any Exam. Any Time. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.EXE B. SPUNINST.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Electromagnetic Interference (EMI) B. Which of the following should be used to repair the wire? A. which of the following should be removed to avoid damage during transit? A. a technician finds a wire with insulation damage from rubbing up against a cooling fan.

Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. High voltage discharge C.actualtests. D. Electromagnetic interference B. Which of the following is the BEST preventive maintenance procedure that the technician should perform? .www. B. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Radio frequency interference D. Which of the following should the technician take under consideration? A. BIOS D. Directly spray the vents with compressed air.com Ac tua A. C. POST C." . Any Time. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor.co m Answer: C 55 .CompTIA 220-701: Practice Exam D. Install ceiling fans in the room. Periodically clean the vents using a small vacuum cleaner. LDAP B. Use a moist rag to clean the vents monthly.

actualtests. Any Time. DSL C.www. Cable management to avoid trip hazards B." . Get the customer contact information. Which of the following can the technician do to better understand the customers issue? 56 . Electrical safety with the extra network cables C. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Which of the following should the technician keep in mind when setting up the lab? A.co m A customer brings a PC for a technician to repair. Fiber B. Ask open-ended questions to gather the symptoms. sts . D.com Ac tua lTe A. Cable D. run diagnostic tests. and then confirm the findings with the customer. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. B. C. Begin running diagnostic software and confirm findings with another technician. Location of the PCs with respect to each other D.

WPA B. Changes DC power to AC power to charge the battery and enhances portability. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A.co m 57 .CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 174 . To allow alternating current to be used instead of direct current D." . To change the voltage coming from the wall C. To allow the power supply to operate at different voltages B. C. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Converts AC power to DC power that a computer can use to operate and charge its battery. DSL B. Filters incoming voltage spikes and surges.www. which of the following is broadcasted by default and should be disabled? A. SSID D. D. Answer: D "Pass Any Exam. WEP C. Any Time. Allows for a portable computer to be easily moved without being plugged into an outlet. B.actualtests. Broadband C. Satellite D.

Any Time. Laser "Pass Any Exam." . SODIMM B. SIMM D.actualtests.com 58 Ac tua lTe sts A. DIMM C.www.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Thermal B. DDR3 D. Impact B. Dot Matrix C. SDRAM C. Laser D. DDR2 . DDR B.co Which of the following has the speed of PC2700? m QUESTION NO: 177 .

" . HTTP B. Thermal B. WAN sts Which of the following allows a secure connection between two points? . PCMCIA D.actualtests.co m Answer: A . AGP 4X C. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Inkjet D. ISA B. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. FTP D.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. PCIe X16 Answer: C "Pass Any Exam. Inkjet C. VPN C. Any Time.CompTIA 220-701: Practice Exam C. Color Laser D.www. tua lTe A.

CompTIA558475 C.co m 60 . Remove the memory and destroy it. Make sure the laptop display is enabled.com Ac A technician is examining a laptop that is booting up but not showing the laptop display." .CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. rw2%HN D. Remove the hard drive and destroy it. Make sure the OS has the latest video drivers installed. Replace the video card inside the laptop. Replace the LCD inverter. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . B.www. SR1234ct B. Run a large magnet over the top of the hard drive several times. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Any Time. B. D. ct23&P#h~ Answer: D A. D. C. C. Reformat the hard drive to a clean state using the format command.actualtests. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.

0 C. 100Mb/s B.www. USB 2. S/PDIF B.actualtests.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. 1Gb/s Answer: A "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 188 . PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.co m 61 . IEEE 1394 B. 1000Mb/s C." . 10000Mb/s D.1 C. Any Time.1/2. USB 1. SATA D. IEEE 1394 D. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. USB 1. PC2100 B. DDR400 D.CompTIA 220-701: Practice Exam A. DDR333 C.

. Provides access to larger hard drive partitions. "Pass Any Exam. Degauss the monitor. Data written to a disk located in a paging file that would not fit into the systems RAM. Provides addressing of memory beyond 4GB.www.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Program Files B. Flash memory used to hold temporary files before deletion. D. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Provides use of more powerful video graphics accelerators.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Set the refresh rate to the lowest the monitor can display. Control Panel C. D. C. B.com 62 Ac tua lTe sts A.actualtests. Any Time. Calibrate the monitor. Start Menu D. Set the resolution to the highest the monitor can display. The maximum amount of memory a given system can potentially have. C. B." . Provides use ofPCIe X16 expansion slots. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. C. B.

resume from a low power state when it receives a network packet telling it to do so. collect all packets that are sent to any device on the LAN.co m Answer: D 63 ." . Larger capacity than traditional magnetic drives C. Off). Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.g. send broadcast packets over the LAN to all computers simultaneously.CompTIA 220-701: Practice Exam D. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. B. C. send packets to other network devices on the LAN instructing then to enter a low power state (e. Hibernate. B. Any Time. Establish a theory of probable cause. Higher data integrity sts Which of the following is a characteristic of solid state drives? . A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: D QUESTION NO: 197 "Pass Any Exam. Document findings. Lack of drive heads and platters D. Identify the problem. Built-in encryption standards B.actualtests. and outcomes.com Ac tua lTe A. C. actions. Verify full system functionality. D. D.www.

Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.www. B. it just keeps rebooting. Has the monitor been replaced recently? E. Which of the following is the quickest way to accomplish this? A. Are you sure you ran a find on the system and the program is just not misfiled? D. C. D.actualtests. Purchase an external Ethernet print card. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Move the computer and attach to the printer.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following questions should a technician ask to help determine what occurred? A. Set up a local print queue.E QUESTION NO: 199 Two users want to print to a USB printer connected locally.co m 64 . RAID 0 "Pass Any Exam. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Is the power cable on the monitor loose? D. Are you sure the power button is not stuck? B. Any Time. Was there a power outage since yesterday? B. Was any hardware installed since it last worked? C. Were there any new software updates done? Answer: B." .com Ac tua lTe sts . Which of the following RAID levels should be implemented? A. A. Share out the printer from the attached computer.

help maintain a balanced workload for the help desk technicians. RAID 4 D. compose a record which allows user authentication. model.actualtests. Allows the operating system to be rolled back to a previous point in time D.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. B. Allows the operating system to assigns dates so that user data files are backed up C.www. Answer: B. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. C. A. RAID 1 C. Identify the user and associated problem. track the process of the incident. Elevate the call to a higher level of support. Answer: D A technician uses a call logging process in order to: (Select TWO). select the appropriate priority level for the issue. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. C. Allows the operating system to be backed up with immunity to virus activity B. Identify the hardware make. Assign an appropriate priority for the issue. B. D. and serial number.com Ac tua lTe sts QUESTION NO: 202 .co m 65 . E.CompTIA 220-701: Practice Exam B. which of the following should the technician do FIRST? A." . Any Time. identify common issues among multiple users. D.

"Pass Any Exam.RW C. Userestore point to roll back the computer to a previous date. A. E. Utilize less memory C. B.com Ac tua lTe sts A.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). DVD. Use the defragment utility.www.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). Increased performance D. DVD. D. Longer chip life Answer: C.RW+ B.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Increase system security B. Empty the recycle bin and deleted email items. Use thecheckdisk utility. Which of the following can be performed on the hard drive to improve performance? (Select TWO). C. Answer: A. Any Time." . Increased network speed E. Dual-sided DVD . The hard drive light is constantly on.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 .actualtests. Use the drive compression utility. A. Blu-Ray D.

Encrypted passwords C. Which of the following is the BEST response for the technician to give? A. Ask the customer to check daily to see when it is completed." . VGA E. S-Video Answer: B. Check the Hardware Compatibility List to see if the program is not compatible with the OS.actualtests.CompTIA 220-701: Practice Exam A. Logical token B. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . and asks when it will be done. RFID smartcards "Pass Any Exam.D QUESTION NO: 208 A customer brings a PC in for repair. Give the customer an estimated time for repair based on the technicians assessment.www. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). DVI C. QUESTION NO: 209 A. D. D. CGA D.co m . USB B. C. Add an exception to the firewall for the program. The user states that they do have Internet connectivity. Ask the customer when they would like to have the work completed.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The technician will get back to them as soon as possible. B. B. C. Check for any updates to the program. Run the program as a local administrator. Inform the customer that others are waiting. A. Any Time.

Plenum D. Any Time. Which of the following would be the FIRST step in resolving this issue? A. a user is reporting system crashes and performance loss.co m 68 . Download and install updated drivers for the device. B. UTP C. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Fingerprint reader E. Retinal scan Answer: D.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts . Contact the vendor for an RMA. Try installing the device to a different port or slot. Encrypts data traveling across the wireless network D.actualtests. D.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A.www. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Answer: C "Pass Any Exam. Ensures that only certain devices can access the network C. Disable the device in Device Manager. C. Ensures all users physically login to the wired network B. Coaxial B." .

CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Safe mode with command prompt D. CD. the user would like the laptop to automatically switch to the wireless connection. Serial Cable B. when locally connected. Which of the following Windows features BEST accomplishes this? A. Driver signing B. A." .www. Safe mode B. DVD. Wireless Zero Configuration D.actualtests. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).co m 69 . Boot to the recovery console C. Floppy drive E. When the laptop is removed from the docking station. Hardware profile C.com Ac tua lTe sts . Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. USB drive D.ROM Answer: C.ROM C.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Any Time. and after restarting their PC the display is no longer appearing.

Obscure word in a dictionary B. System Restore C. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Which of the following solutions would resolve this issue? lTe sts . Any Time. Contains numbers and letters E. Update the Antivirus definitions. Disable antivirus protection withinSecurity Center notification.E QUESTION NO: 219 A. B.com Ac tua After successfully installing a free antivirus solution. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Install the Microsoft Malicious Software removal tool. Contains special characters Answer: D. Contained in a text file C. Windows reports that no antivirus software is currently protecting the system." . C. Machine Debug Manager D. fdisk B.co m 70 . A. D. Contains AES encryption D. Disable the antivirus logging in the Event Viewer. sysprep "Pass Any Exam. Security Center B.actualtests.www.

0. RIS only comes with Windows Server operating systems. Windows XPMedia Center D." . and WDS is available in Windows Server 2003.168.0. 80 C. 53 B.actualtests.0. 10. which comes with Windows 2000 Professional. Windows XP Home C.CompTIA 220-701: Practice Exam C.1 B.0. 192.1 D. Ghost is a third-party utility.1. regedit D. 172. WindowsVista Ultimate "Pass Any Exam.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.1 C. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.www. you need to use the Sysprep utility.1. WindowsVista Basic B. QUESTION NO: 221 Which of the following is a class A IP address? A. 224.co m 71 .com Ac A. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . Any Time.16. 110 D.

actualtests. the speed and available bandwidth of Internet connections.co m 72 . C." .7GB. 650MB. C. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. B. makes changes to the registry. a technician has determined what has caused the problem.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. the reliability and speed of search indexing. B.www. remaining hard disk storage space. Answer: C QUESTION NO: 226 The edit command line tool: A. can be used to modify desktop preferences. B. 9GB. opens a text based word processor. C. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. D.com Ac tua lTe sts . changes the boot sequence order. D. 4. a performance value of system components. D. Any Time. 25GB. Answer: D QUESTION NO: 227 While troubleshooting a computer problem.

actualtests. D. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. B. Optical recognition F. Fingerprint reader E. Smart card B. Secure ID Token "Pass Any Exam. A.www. D.co m . B. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Task Manager D. C. actions and outcomes. Verify full system functionality. clean each component with an approved cleaning solution.com 73 Ac tua lTe sts . C." . Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. perform a disk defrag. Barcode scanner C. Any Time. Establish a plan of action and implement the solution. Ask the user opened ended questions to see if they agree with the cause. Document findings. Computer Management B. REGEDIT C. Voice recognition D.CompTIA 220-701: Practice Exam A. before performing hardware upgrades a technician should: A. check the HCL. archive old drivers.

" . ToggleKeys C. Encryption Keys D. Any Time.com Ac tua lTe sts . StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. FilterKeys B. NTFS B. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. FAT D.CompTIA 220-701: Practice Exam Answer: C. Start > Control Panel > System B. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. Right-click on theprinters icon and select Properties D.D. UFS C.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment.co m 74 .www. Right-click My Computer thenselect Manage C. which of the following file system should be used in formatting the drive? A.actualtests. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A.

Bluetooth headset "Pass Any Exam. Hard disk failure or operating system needs to be reloaded.co m .CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.www.com 75 Ac A. LCD monitor D. Mouse and keyboard need to be cleaned. diskpart D. Power cord is loose. D. Which of the following is MOST likely the problem? A. The hard drive is in standby mode. Laptop computer C. Any Time. B. the AC adapter of the laptop and the computer. convert B. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Nothing else should be plugged into the UPS under a user's desk. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .actualtests. Laser printer B. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. format C." . C. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on.

Windows Defender C. The PC is currently holding two sticks of 512MB PC2700. Data Execution Prevention Answer: B. FilterKeys E. Replace the display adaptor. Reload the driver for the monitor. Assuming the necessary slots are available. Large screen television C. 5300 tua lTe A technician is installing a RAM upgrade into a PC. CHKDSK D.com 76 Ac A.www. Degauss the monitor. D. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). "Pass Any Exam. Any Time." .E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. 3200 D. and the technician would like to install an additional two sticks of 512MB PC3200.actualtests. C. B. AM/FM radio D. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . A. 2100 B. 2700 C. Power cycle the computer.co m . Which of the following actions BEST resolves this issue? A. Windows Event Viewer B.CompTIA 220-701: Practice Exam B.

B.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. WPA encryption D. C. An alert when the computer case has been opened C. MAC filtering B. Erase the hard drive using a disk wiping program. sts . An alert at logon when an unknown user has tried to logon B. Any Time." . Pass all computer components near a large magnet. Reformat the hard drive to a clean state using the format command.com 77 Ac tua lTe A.co A computer is being sold over the Internet. D.www. Run FDISK on the hard drive. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. A set of firewalls and anti-virus programs protecting the computer D. WEP encryption C.

Graphics card C. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. There is no way to tell how long this will take. Hardware and software are not exact sciences." . the server will be back up. C. We believe the problem is the network interface card. Which of the following would be the appropriate response? sts . Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.co m .hoc wireless connection D. We have identified the problem and we will have it back up as soon as possible. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.actualtests.com 78 Ac tua lTe The file server had an expected outage this morning. Connect to it via an aD. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Video capture card D. One particular caller demands to know exactly how long the system will be down. Any Time. D. Connect to it through a TCP/IP port C. TV tuner card B. Is your work solely depending on the server? Try to not be upset because before you know it. a notice appears on the screen which says the site is being blocked by a filter. Connect to it through a computer share B. A technician believes the on-board NIC is bad. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. We will have it back up within the hour.www.CompTIA 220-701: Practice Exam A. I am not the server technician so please do not take a bad tone with me. B.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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com Ac tua lTe sts . B.www. RAID 5 D.actualtests." . Inform the user that the computer may not function as it did before the problem occurred. actions. RAID 0 B. C.co m 85 . Verify full system functionality and implement preventative measures. and outcomes. RAID 5 D. RAID 1 C. D. Change theusers permissions so that they cannot create any potential problems in the future. RAID 1 C. Answer: A.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. E. Any Time. A. which of the following should be done? (Select TWO).1 "Pass Any Exam. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. USB 1. RAID 0 B. Inform the user every step that was performed throughout the entire troubleshooting process. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. RS-232 B. Document the system findings.

802.11n B. Parallel D.actualtests.www.CompTIA 220-701: Practice Exam C. SSID D. Serial Answer: D.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. Channel 11 D. IEEE 1394 B. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). WEP C. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . MAC "Pass Any Exam. NAT B." . NIC E. A.co m 86 . PS/2 C.com Ac A. SCSI D. Any Time. Modem F. MAC filtering C.

SSID C." . D.com Ac QUESTION NO: 276 tua Answer: B. WPA key B. Press F1 to shift display to the projector. the system will auto-select the projector on restart. User Accounts C. Go into Device Manager and enable the projector. but no display shows on the screen.C lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Which of the following could the technician do to send the display to the projector? A. Administrative Tools D. The projector is turned on. MAC filtering D. m 87 .actualtests. Accessibility Options sts . Any Time.www. B. System B. Answer: A QUESTION NO: 277 "Pass Any Exam. Reboot the computer. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. Use appropriate function toggle key to switch display mode. C.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Security Center E.

which of the following should be the NEXT action according to the troubleshooting theory? A.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. B. Dynamically assigns IP addresses for easy client configuration. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. C. Answer: C QUESTION NO: 278 After the problem is resolved. D. B.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). IDE Hard Drive E.actualtests. Verify that all other parts of the system are working properly. Digital Video Disc B. Secures network Internet traffic through shared key encryption. Compact Disc D." .co m 88 .com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE).www. Solid State Drive F. Answer: C QUESTION NO: 279 A. Return the system to the user. Recreate the problem and reapply the solution to ensure it worked properly. lTe sts .D. Backup Tape C. Provides security for a network through the use of ACLs. Any Time.44MB Floppy Disk Answer: B. Resolves queries for resolution of host names to IP addresses. 1. C. D. "Pass Any Exam.

D. and then click on Device Manager. Factory recovery partition B. select Status. "Pass Any Exam. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. The user selected an alternate hardware profile. Open Network Connections from the control panel. E. C.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE).CompTIA 220-701: Practice Exam A. B.co m . select the Hardware tab. Open a command window and run net /?from the command line. D. Answer: D. Network installation F. Windows CD installation E. Purchase a fully configured hard drive Answer: A. Right click on My Computer. A.com 89 Ac tua lTe sts . user to move so the technician can check the computer for problems. Run the System Configuration Utility from the run line and click on the Services tab. B. Open a command window and runipconfig from the command line." .D. select Properties.com D. users coworker to confirm what the user said and verify there is a problem. Any Time. XCOPY all files from another computer C. and then select the Support tab.actualtests. Which of the following is the MOST likely cause of the problem? A. The user accidentally deleted the files.www. Installation from Microsoft. right click the Local Area Connection. C. The local user profile is corrupt. The user saved the files to a different location.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. B.

D.co m 90 . Any Time. Decreased EMI D." . user to state the issue and stop the user when the technician has an idea of how to fix the problem.CompTIA 220-701: Practice Exam C. 100 feet (30 meters) B.www. 492 feet (150 meters) D. UTP B. Increased RFI B. Decreased ESD C.actualtests.com Ac tua lTe sts . ThinNet C. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. Fiber D. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. user to explain the problem and listen without interrupting the user. 328 feet (100 meters) C. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.

IDE D. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. net use \\ComputerName\ShareName /persistent:YES :F D. Serial port D.www. SCSI B. net use \\ComputerName\ShareName /persistent:NO :F B.co m 91 . net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . net use F: \\ComputerName\ShareName /persistent:NO C. USB port C. ASR C. MSCONFIG B.actualtests. Standard TCP/IP port B. Serial C. Any Time.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A.com Ac A. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A." . Task Manager D. Parallel port "Pass Any Exam.

www. you need to edit the boot. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. Any Time. PCIe C. ISA B.inf C. System Properties>Advanced>Performance Settings>Advanced B. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini file is an editable text file with one or more lines that reference partitions to boot to. Ntbtlog. Bootsect. The boot.actualtests. AGP Answer: B "Pass Any Exam.ini Answer: D Explanation: To configure dual-boot computers. System Properties>Advanced>Environment Variables D." . System Properties>General C.com Ac A. PCMCIA D.dos D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.co m 92 . Sysprep. Where would they find this setting? sts .ini that is loaded by the ntldr file that loads the bootstrap process in a system.txt B. Boot.

Which of the following is MOST likely the cause? A. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. Blocking harmful network traffic C. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. The UPS is disconnected from the wall. C. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. The default printer is out of paper or offline.actualtests. A new security update is available for download. ISP D. Default gateway C.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Hostname B. D.co m 93 .www. The speaker wires were disconnected while cleaning." .com Ac tua lTe sts . Any Time. Securing wireless access points D. B. Storing passwords B.

" . Cryptographic mechanism that identifies the sender as well as the message integrity B. The situation was caused by irresponsible users that spilled coffee in the bottom tray. The paper jam was caused by moisture in the paper tray. the functionality of the rollers was impaired and therefore ceased to transfer properly. Right-click My Computer > Help and Support B. Email applicationadD. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.com 94 Ac A. Start > Help and Support C. The process of removal is so complex that only those certified for repair should attempt to resolve. CAT6 B. An infallible method which binds a signature to a message D. Due to condensation within the lower tray assembly. CAT5e C. RG-58ThinNet D.co m . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. D.CompTIA 220-701: Practice Exam A. C.actualtests. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A .in which adds the signature block to all email messages C. Any Time.www. the customer asks for an explanation the cause of the problem. B. Which of the following is MOST appropriate? A. Start > Programs > Accessories > System Tools > Help and Support D. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam.

Allows a LCD projectors output to display on a laptops screen B.actualtests. B. 4GB C.com Ac tua lTe A. 2GB B. Generators extend the requirement to periodically change passwords.www.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . D. C. 128GB sts . Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. Any Time. Allows digital video to a variety of devices D. Generators eliminate the requirement to establish log-in attempt limitations. 8GB D. Generators create new passwords every time a user signs in to prevent social engineering. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Allows analog video output to a variety of devices C." . Generators eliminate ausers tendency to create passwords that can be a security liability.

DSL D. Riser cards B." . Dial-up B. CPU E. Fan C. Heatsink D. Cable C. Standoffs C. sts . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Any Time. Screws D.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Capacitors Answer: C.co m .actualtests.www.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case.CompTIA 220-701: Practice Exam A. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Motherboard B. You should install only the standoffs that align with the holes in the motherboard.

co m 97 . Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D.0.0.0. Malicious software attached to another piece of software D. 172. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.0. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.254.actualtests.15 B.168.15 D. 169.16. Browser Plug-Ins C. Downloaded Program Files D.com Ac tua A. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Malicious software that is self-replicating and self-propagating C. Temporary Internet Files B.www.CompTIA 220-701: Practice Exam A.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.25 C." . 10. Malicious software that changes theusers home page C. 192. Any Time. Malicious software that monitors Internet surfing habits B.1.

Any Time. Graphics adaptor D. USB hub C. Debugging Mode B. Safe Mode with Command Prompt C.co m 98 . Which of the following would be the BEST startup selection? A. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. you would choose the Last Known Good Configuration advanced startup option. KVM B. "Pass Any Exam. Ability to detect hardware incompatibilities and resolve them C. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash.actualtests.www. Last Known Good Configuration D.com Ac tua lTe sts ." .CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to bypass the IRQ channels to work directly with the CPU B. Ability to detect and correct single bit errors in memory D. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.

Answer: B QUESTION NO: 316 A. C.www.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. 802. Update all software to determine if this corrects the problem. The customer asks the technician. 802. D." .actualtests.11g wireless card B. Boot into Safe Mode.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. What is a bluescreen message? How should the technician respond? "Pass Any Exam. C. Check the security log for error codes. Which of the following standards should the technician upgrade to? A. Run a backup routine. D. B. 802. Any Time. Restore the backup to a new hard drive. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. Create a checklist of the most likely issues.11a wireless card D. Run a power supply test. 802. Before the technician performs any diagnostics which of the following actions should the technician take? A.co m 99 . Apply the latest service pack. B.11n wireless card C.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Which of the following should the technician do NEXT? tua lTe sts .

Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Failed fan C." . full size keyboard. Docking station B.www. In the office they want to use a 24 LCD monitor. RSA keys D. Which of the following will allow this functionality? A. Daisy chain C.com 100 Ac tua lTe sts . Under powered fan B. Explain that it is a message that assists in identifying problems based on the error code. B. Logical Token B. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Network Hub "Pass Any Exam. Tell the customer that abluescreen is another name for stop error. Which of the following is MOST likely causing the sound? A. D. C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code.actualtests. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Pad locks C.CompTIA 220-701: Practice Exam A.co m . Any Time. and a regular mouse without having to connect all of the devices each time. System clock feature D. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.

Which of the following can be installed to accommodate the customers request? A. A private network between two computers using wireless cards without using a wireless access point between them. B.CompTIA 220-701: Practice Exam D. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. AppleTalk B. NetBEUI Answer: B.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. "Pass Any Exam. DHCP C. Once a portable computer is inserted in a docking station it behaves like a desktop computer. It provides slots for expansion cards. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. lTe sts . Solid state hard drive D. PATA hard drive B.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO).actualtests. Any Time. SATA hard drive with a rubber gasket C. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A.co m 101 . DNS E." .www. and bays for storage devices. IPX/SPX D. connectors for peripheral devices.

A. Nothing else should be plugged into the UPS under a user's desk. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card." . Create a utilities partition on the hard disk prior to OS install.F Explanation: He should plug in the monitor. C. D. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).co m 102 . Monitor C.actualtests. Portable Heater E. Press F6 when prompted to load the additional drivers. PCIe C. B. Use the Windows XP Professional for SATA card support feature when installing Windows. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.www. Disable the system BIOS so the SATA card can take boot precedence. Laptop AC Adapter D.CompTIA 220-701: Practice Exam C. Vacuum Cleaner F. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. D. A secured line of communication between two points through a public network.com Ac tua lTe sts . AGP "Pass Any Exam. ISA B. which of the following must be performed for the installation to be successful? A. Any Time. the AC adapter of the laptop and the computer. Computer Answer: B. Laser Printer B.C.

Any Time.sys file that is located on the root directory. Trojan tua lTe A client receives an email stating that their online auction has been compromised. B. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. power cycle the system. Enter System Configuration Utility and select Startup Menu. Bluetooth 2. Botnet attack C. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. C.11a Answer: B "Pass Any Exam. 802. password along with all of their account information. It says that they need to login and change their old username. Which of the following is this an example of? sts . Spyware D. Edit the config. Midway through Windows loading.CompTIA 220-701: Practice Exam D. Phishing B.0 C.www. D.actualtests. Infrared D.co m .11b B.com 103 Ac A." . Press F8 after POST but before Windows begins to load. 802. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.

BNC C.actualtests. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. ST .co Which of the following connectors would plug into a 56K dial-up modem? m 104 . RJ-45 D. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. Serial D. RJ-11 B. From the start command window D. "Pass Any Exam." .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together.com Ac In a Windows machine. From the system configuration utility B. USB B. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A.www. but has to be terminated at the last device? A. which of the following can the technician use to stop a program from loading at startup? (Select TWO). SCSI C. From the MMC snap-in C. Any Time.

Registry C. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. B.actualtests. type CMD in the run line. MSCONFIG E. Inform the user that a technician will be out to resolve their problem shortly. D." . Inform the user that the problem will be escalated to a supervisor for resolution.com 105 Ac tua lTe sts . Can I redirect your computer to a network printer until a technician can repair the problem? B. Have you removed and replaced the printer drivers already? C. B.co m . Close existing ticket and open a new trouble ticket for the user. Select Start. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago.CompTIA 220-701: Practice Exam A. remove all the components inside the case and spray each one separately. when the black window opens. Which of the following is the BEST response from the technician? A. C. remove the cover. hold the can upright and spray.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Inform the user that there is no record of the prior call. Event Viewer B. Unplug the power cable. Unplug the power cable. "Pass Any Exam. Net stop Answer: B. type print lpt1 in the box. Any Time. Leave the unit powered up so that any issues with cleaning can be immediately realized. D. Performance Monitor D. Which of the following is the BEST response? A.www. C.

sts QUESTION NO: 338 . remove the cover. C. "Pass Any Exam.fault isolation outlet C. Operating system does not recognize the additional memory. A.www.co m . C. D. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Anti-magnetic screwdrivers F. Disconnect all external devices. Thermal transfer compound B.D Answer: A." . Memory size needs to be adjusted in Device Manager. Memory mismatch. Which of the following are the MOST likely issues? (Select TWO). GrounD. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO).CompTIA 220-701: Practice Exam D. B. Anti-static mat E.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Memory is defective. the BIOS only reports the original memory amount. Memory brand is different than the computer. Which of the following should the technician do NEXT? A. Any Time. D.com 106 Ac A. B. hold the can upside down and spray. tua lTe Memory was added to a Windows laptop and upon booting up. Remove the CMOS battery. remove all components. E. UPS Answer: C. Anti-static wrist strap D. Remove the internal main battery.actualtests. Wait until the main battery is exhausted and then remove. Unplug the power cable.

Front side bus B. B.www. Replace the fan. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.actualtests. Cache D." . Replace then entire power supply. Continue using the power supply until it fails. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.com Ac tua lTe sts A. When putting a PC into long-term storage B. Any Time. Verify the voltage powering the fan. When troubleshooting power issues D. When installing more powerful components . A. When traveling to other countries C. C. USB "Pass Any Exam. Removable storage C. D. Which of the following is the BEST course of action? A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 .

Heat from theprinthead melts the ink onto the paper.www.actualtests. Any Time. B. SCSI E. Switching-mode power supply B. Heat from theprinthead boils a water-based ink.CompTIA 220-701: Practice Exam B. Heat from theprinthead transfers an image onto the paper. Small wires impact and squeeze ink from a ribbon. Serial D. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum. Small wires strike and transfer ink from a ribbon. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Toner sticks to photoconductive areas on a drum.co m 108 . C. D. Answer: C Which of the following BEST describes how an impact printer works? A." . Heat from theprinthead boils a water-based ink. C.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. D. IEEE 1394 Answer: B. Linear power supply C. B.com Ac tua lTe sts QUESTION NO: 345 . SATA C. Nickel cadmium cell D.

24x B. ODBC B. ACPI C. 48x D.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A.actualtests. IRQ D. Any Time. the technician finds the customer extremely angry that it has taken "Pass Any Exam." .com 109 Ac tua lTe Explanation: : To define power management in laptop computers. SODIMM D. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. you need to use ACPI standard.ROM can be read? A. AGP C.www. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. Although the technician has immediately responded to the dispatch. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. SATA B. sts .co m . It was introduced in 1996 and is an extension of the system BIOS. 32x C.

Make sure the customer is aware that the current service level agreement allows for an eight hour response.11a to 802.com Ac tua A. to ensure that the keyboard is still functioning. Which of the following is the MOST likely cause for the problem? A. C. Report the incident to thecustomers manager. but now they are unable to see the network at all. Answer: B "Pass Any Exam. actions taken and the outcome. D. C. Follow up with the customer at a later date. Ask another technician to verify that the findings are correct. They were able to connect without a problem the day before.actualtests. Empathize with the customer then focus on completing the task in an expedited manner. The wireless network is not properly configured. The technician then explained to the customer the importance of keeping a clean area around their computer. B. MAC filtering is preventing the computer from connecting to the network." . Which of the following is the BEST course of action for the technician to take to resolve the issue? A.CompTIA 220-701: Practice Exam over four hours for a response. D. Focus on completing the task in an expedited manner. C.11n. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop.www. B. Document the issue including findings. The wireless network card has been disabled by the hardware switch. Recent provider upgrades have changed the wireless specification from 802. document the situation and inform management that thecustomers behavior was undesirable. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks.co m 110 . Which of the following should be the technicians NEXT troubleshooting step? . B. D. Any Time. Upon closure. lTe sts A technician has replaced a failed keyboard that was full of debris. document the situation and inform the manager that the customer was not happy with the response time. Upon closure.

It keeps the new CPU from falling out of the socket.co When installing a new CPU for a customer. D. The customer was able to print and then left on vacation. Since returning the customer is only able to print to the black and white printer. the customer asks what the tube of paste that came with the CPU is used for. B.www." . Firewall B. It prevents voltage from shorting out the CPU. Everyone else is able to print to the color printer without a problem. Which of the following is the MOST likely cause for the customers issue? A. C. The DHCP service needs to be restarted on the client computer. Ethernet hub D. The print spooler service needs to be restarted on the client computer. It prevents theft by covering the values written on the CPU. Any Time. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. Thecustomers permissions have changed and needs to be an administrator to print color. B.com Ac tua lTe A. Switch C. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 .CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. sts . The printer address has changed and the customer needs to remap their printer. C. D.actualtests. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. It assists in keeping the CPU cool.

1.1. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. 206. Copy C.www. Which of the following backup type should be selected? A.CompTIA 220-701: Practice Exam A.1. Which of the following is the MOST likely cause of this? A. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.actualtests. Any Time.9. A copy backup backs up the selected files and does not mark the files as archived. 176. 8. Incremental B. Limited amount of memory for the display adapter B. sts .1. Full D.16 C.3 B.7 D.co m 112 .com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.15. Graphics card jumpers need to be reconfigured D.168. these files are then marked as archived. Not enough free space on the hard drive C. The backup should clear the archive bit for each file.1." . 192. A full backup backs up all the files on the disk.

twice the amount of cache. B.com Ac tua While a customer is describing a problem to a technician. However. double the number of pins. the technician knows what the solution is. has twice the cache of a dual core processor. B. has four integrated processing units. Answer: D QUESTION NO: 360 A dual core CPU has: A. the customer is not done describing all their symptoms. is clocked four times faster than a normal unit. D. C. Which of the following would be the MOST appropriate action of the technician to take? lTe sts .www. Hear what the customer has to say without interrupting if it will not take an excessive amount of time.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. B. has two error correcting and checking units. The technician should ask the customer to repeat the problem several times so they can verify all of the facts.actualtests. Any Time. Answer: C QUESTION NO: 361 A. two separate processing units. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. D.co m 113 . C. C. requires memory to be installed four units at a time. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. D. Politely tell the customer that the solution is known and that no other symptoms need to be discussed." .

C. encrypt the contents of a hard disk. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Replace the mouse. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time.com Ac tua lTe sts . B. D.CompTIA 220-701: Practice Exam A. secure communications with websites. D. The print spooler can catch any loose clothing. prevent unauthorized login attempts.www. D. Reinstall the mouse drivers. Any Time. B. A wrist strap B. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.actualtests. "Pass Any Exam. B. C. The print fuser will be hot. A UPS D. The ink carriage might move. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. C. Nonmetallic tools C." . provide remote assistance to users.co m 114 . Which of the following safety precautions must the technician be aware of before repairing the printer? A. The laser will be hot. Replace the touch screen. Which of the following would BEST resolve this issue? A. Calibrate the touch screen.

ipconfig B. Any Time. Disregard the statement and continue to resolve the new issue. B. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Install the update without notice. Stop the mandatory update. Post notices around the building.com Ac tua A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Which of the following is the BEST way to respond the customer? A. Email the users about the update.actualtests. C." . C. D. State that the update has no relationship to the new issue and continue implementing a solution. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Answer: C "Pass Any Exam. Wait until the customer completes their statement andexplain how to resolve the new issue. B.www.co m Answer: C 115 . D. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . ping C. telnet D. Ask the user about where information on that update was released.

Step outside and answer the call. Save registry file "Pass Any Exam. Ignore the call and call back afterwards.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Any Time. Which of the following is the BEST course of action? A. C. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . a PC displays MISSING NTLDR.actualtests. C. Remove any incompatible hardware. Export registry file B. Backup registry file C. Display Settings>Advanced Settings D. D. Ask the customer for permission before answering the call. D. . Control Panel>Configuring Desktop B. how can the registry backup before changes are made? A. Answer the call and then resume work. Disable plug and play in the BIOS.www. B. Install Windows Updates. Clear any removable disks from all drives and start-up PC. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Control Panel>Services C. B.co m When attempting to boot-up.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling." . Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A.

D." . shell E.CompTIA 220-701: Practice Exam D. 6-pin Mini-DIN Answer: A "Pass Any Exam.actualtests. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. 9-pinD. RJ-45 C. Install a Bluetooth USB adapter. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.www. Start>Settings>Control Panel>System>Hardware C. Install a wireless PCMCIA card. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.com Ac tua A. Any Time. B. which of the following locations would provide access to adjust the input levels? .co m Answer: B 117 . Which of the following would be the BEST method? A.shell B. Activate infrared ports in the BIOS. Start>Settings>Control Panel>Speech D. C.11g network connectivity to a laptop. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. 15-pin D. Update the firmware in LAN adapter.

" . SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Any Time. SODIMM B. Boot loader phase D. RIMM C. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. The user does not have the correct printer driver.bat C.actualtests.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Workstation D.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. nothing happens.www.co m An end user reports that anytime they try to print locally. Network . DDR RAM D. "Pass Any Exam. Print Spooler B. Logon phase B. Which of the following services is MOST likely causing the issue? . Which of the following is the memory type? A. One of the memory modules has 168 pins. Which of the following is the MOST likely cause of the problem? A. Task Scheduler C. Autoexec.

"Pass Any Exam. The printers USB port is not compatible. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. The CPU has dislodged from its socket.actualtests. Any Time." . The technician runs winipcfg from the command line but receive an error that this is not a recognized command. The operating system is corrupt. There is no display on the monitor and the PC shuts off following the beep. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The monitor has failed. C. B. D.CompTIA 220-701: Practice Exam B. C. D. D. The user does not have the correct network drivers. C.co m 119 . Error correcting memory making data adjustments C. Hard drive is failing D. Which of the following is the MOST likely problem? A. Install the support tools from the Windows XP CD. The report is not formatted to use USB. The hard disk drive has failed. Power supply warming or cooling B.com Ac A. Modify the path variable to include the location of winipcfg. Run theipconfig /registerdns command. Which of the following is the MOST likely cause of the noise? A.exe.www. Run theipconfig /all command. B. Which of the following should the technician do? sts QUESTION NO: 381 .

Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. DNS D. Which of the following is a BEST practice to ensure that the companys data is protected? A. Use thefdisk command. D. B." .com 120 Ac tua lTe A. B. C. but either device will function if the other is disconnected. Create two hardware profiles.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Upgrade the power supply. Upgrade the device drivers for both components. Repartition the hard drive.ROM drive. ISDN B. Which of the following should the technician do? A. enable one of the new devices in each profile.actualtests.www. C. Any Time. Install additional ribbon cables. Use the format command. D. MAC filtering C. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Answer: B QUESTION NO: 386 "Pass Any Exam. Use a low level format.co m . Sometimes either or both devices fail to function.

Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing the fastest memory available B.actualtests. Any Time.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Installing same memory type but at a slower rate of speed A. The user has placed a non-bootable floppy diskette into the diskette drive. Installing the newest memory available D.www.co m 121 . Installing more memory of the same type and speed C. DDR2 RAM "Pass Any Exam. Windows C. Program Files B." . B. D. The hard drive has failed. The hard drive jumpers are configured incorrectly.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. While troubleshooting. the technician verifies that the hard drive is being correctly recognized by the BIOS. Documents and Settings D. The BIOS must be set to auto-detect the hard drive. C. Dual independent bus architecture B. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A.

IEEE 1394 D.pair copper wire D. IEEE 1394 C. Hyperthreading D. Fiber optic B.pair copper wire B. IEEE 1394 C. Coaxial D. Fiber optic B. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.CompTIA 220-701: Practice Exam C. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .co m Answer: C 122 . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.com Ac tua lTe A. Fiber optic C." .actualtests. TwisteD.www. Any Time.

RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Non-ECC C.actualtests. RJ-45 B. ISA slot D.com 123 Ac tua lTe sts . and bays for storage devices. Any Time. Docking station B. LC C. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Once a portable computer is inserted in a docking station it behaves like a desktop computer." . SC D. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. It provides slots for expansion cards.www. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.co m . Dual channel B. ECC D. Express bus C. TCP/IP "Pass Any Exam. connectors for peripheral devices.

B. Data encryption would be less secure over wireless connections. Answer: A "Pass Any Exam. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. The access point would now transmit on only one channel.com Ac tua lTe sts QUESTION NO: 398 . Any Time.CompTIA 220-701: Practice Exam B. On the outside of a heat sink B. L2 cache C. In the socket of a component C. C.11n D. Hyperthreading D.actualtests. A user would need to manually type the SSID to connect. Data encryption would be more secure over wireless connections.co m 124 . 802. Dual Inline Package (DIP) B. On top of a component D.11a C." .www. D. 802. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A.

Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.0. 255.com 125 Ac tua lTe sts . QUESTION NO: 403 A user reports that their USB device has stopped working. 255.255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. Any Time.0.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A." . Windows Language Wizard B.co m . Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.255.actualtests.0 B. Upgrade formats the drive B.0. Applications need to be reinstalled with an upgrade D.255. 255.0.255.1 C.0. Upgrade retains user settings C.255.0.www.0 D.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Windows Multilingual Interface Pack D. Windows Multiple Language Keyboard Pack C. 255.

actualtests.CompTIA 220-701: Practice Exam A. Determine if any other users are affected by the problem. RAID D. C. aero glass. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. C. Determine how long the user has had the problem. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. floating bars.co m . seeing windows. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. tua In Windows Vista Ultimate. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.mp3 at the end of mpeg layer 3 file names in Windows XP? A. B. three-dimensional viewer. CPU "Pass Any Exam. Any Time. BIOS B.com 126 Ac A.www. a user has the ability to customize translucent windows called: lTe sts . Determine if changes have been made that could have caused the problem. B. D." . D. RAM C. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Determine how long before the user is due for an upgraded system.

www. A. Support different resolutions D. B. The technician has validated the problem and suspects that the application needs to be reinstalled. Establish a plan of action to resolve the problem.actualtests." . Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Daily C. Limited display size C. Document all issues. Which of the following is the NEXT step that the technician should take? A. Any Time. Answer: C "Pass Any Exam. Perform a backup before making any changes.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application.co m 127 . findings and solutions. Which of the following types of backup should the technician select? . C. Incremental B. The user has asked that a full backup be run every day. Higher response time B. Differential D.com Ac tua A. Establish a theory of probable cause. Limited bandwidth Answer: B. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). To support active desktop E.

regedit B. C. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. msconfig D." . Question the user and make sure that they have not made any changes to their system recently. Which of the following should the technician do NEXT? A. D.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. "Pass Any Exam. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Run a backup of the system.actualtests.ROM drive and has tested and found that the drive is defective. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.co m 128 . ipconfig C.ROM drive and tested that everything is working properly. Call their manager and report the status of the issue.www. you need to use the DxDiag utility (DirectX Diagnostics). The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Run a full system backup.com Ac tua lTe sts . B. dxdiag Answer: D Explanation: To test the DirectX functionality. C. Develop a plan to get the drive replaced. Any Time. Document their findings and the actions taken. Which of the following should the technician do NEXT? A. D. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. Which of the following utilities should the technician run? A. Call their manager and report the status of the issue. B.

QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.co m . Use email so that everything is in writing.5 times the physical memory D. Smss. Hal. Ntbootdd.actualtests. C.exe B. B." . Ntldr C.sys D.com 129 Ac tua lTe sts . Use technical jargon. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam.dll Answer: D Explanation: The HAL. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues.www. Which of the following is the BEST approach to tell the customer what is going on? A. The size equal to the physical memory B. Use the proper acronyms. Any Time. 4095MB C. D. Use non-technical terms.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. 1.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.

com 130 Ac tua A technician is working on a computer with periodic shutdown problems. B. Power supply to the room is not great enough for both the copy machine and the computer. D. Inform the client the service must be rescheduled with a different technician. RS-422 B. C. Ask to get an interpreter to assist in the language barrier. and make the repairs as quick as possible to try to catch up on the schedule. Go to the first scheduled appointment late. D. Electromagnetic interference due to the copy machine in the room. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. explain the reasoning to the client. Improper ventilation from dust buildup inside the computer. C.9 port? A.www. Restate the issues to the customer for validation. Which of the following is MOST likely causing the shutdown issues? lTe sts . Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. D." . It has been in service for four years and is located in a copier room. Skip the first appointment.actualtests. Answer: C QUESTION NO: 418 A. B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Any Time.co m . RS-232 "Pass Any Exam. B.CompTIA 220-701: Practice Exam A. Get a language to language conversion dictionary to help understand what is being said. Call the customers scheduled that day and reschedule all the appointments to different days. C. Which of the following is the BEST course of action to take care of the appointments during that day? A. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Power supply on the computer is going bad.

F. Use WPA encryption. Answer: A. Enable DHCP. Use a TPM Chip. More devices can be powered at one time. Disable WEP.com Ac tua lTe sts . Use a MAC filtering. Enable Volume Shadow Copy. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. B. Higher electricity measured in volts. B. D. 9 B. QUESTION NO: 421 How many pins does a VGA Connector have? A. C. 15 C.D. Disable SSID broadcast. G. Any Time. 25 D. E.actualtests. More horsepower will be provided. C. A. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).co m Answer: B 131 . Greater duration of power availability.CompTIA 220-701: Practice Exam C. D. IEEE 1284 D.G "Pass Any Exam." .www.

480Mbps B.0Mbps.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A.0Mbps. D. 32-bit card C.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.actualtests. Which of the following is the BEST solution? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. Which of the following provides the BEST solution? . 128-bit card D. "Pass Any Exam." . 1. A worm requires user interaction. Add a Bluetooth connection to all computers. 2. 16Mbps.0 data rates? A. C. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 10Mbps. Add a KVM switch to thetechnicians computer. Add an infrared connection to all computers. 360Mbps D. A worm self-replicates. B. 1. Add a USB hub to each computer. A virus does not require user interaction.5Mbps. 2.5Mbps. 256-bit card . 12Mbps. C. Any Time. 20Mbps.www. 16-bit card B. 450Mbps C.

Stay on the current service call and arrive late on the next service call. and reschedule. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. Go to the second appointment because it is listed as priority and then reschedule the first. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.com 133 Ac tua A. D. lTe A service call is taking longer than expected for a technician. and reschedule. C. Any Time. apologize. call the second customer and explain you are running late. Which of the following would be the BEST way to handle the situation? A. and go to the next service call. B. C.co m . Leave the current service call to make the next service call. apologize. Call the second customer. B. Rush to finish the job." . Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. "Pass Any Exam.actualtests. Call the next service call. Make the first appointment and then. Which of the following should the technician do FIRST upon arrival at the customer site? A. Try to hurry at the first appointment to make it to the second appointment in a timely manner. after completion. C. A virus self-replicates. B.www. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Which of the following is the BEST resolution for the issue? sts . Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. this is going to make the technician late for the next service call appointment.CompTIA 220-701: Practice Exam D. D.

RJ-11 B.actualtests.CompTIA 220-701: Practice Exam D. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following applications can be used? A. C. Which of the following options should the technician do NEXT? A. Windows Defender B. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.co m 134 .www. The current language on the workstation is the customers native language. RJ-45 C.com Ac tua A. Call another technician who has worked with this customer in the past and inquire about any prior issues. Change the language and complete the service call. Windows Narrator "Pass Any Exam. Any Time. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day." . Ask the customer if the technician can change the language. B. Tell the customer that the operating system is corrupted and must be reinstalled. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Windows Sidebar D. Explain that the issue can not be resolved because the technician does not understand the language. BNC D. Windows Media Center C. D.

actualtests. WindowsVista Business D.www. Hard drive failure C. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Pointing stick failure B. Any Time. Which of the following is the MOST likely cause? A. Windows XPMedia Center D.com Ac QUESTION NO: 435 tua lTe sts . Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Windows Vista Home Basic B.co m 135 . LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam." . WindowsVista Ultimate C. Memory failure D. Windows Vista Home Premium C. Windows XP Professional B.

D. B." . Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. hives. User Account Control D. Answer: C QUESTION NO: 438 A.actualtests. Sidebar Interface C.co m 136 . C.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. icons. D. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Any Time. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. a worm that attacks multiple computers and memorizes each computers keystrokes.www. C.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . applets. Task Manager B. gadgets. The printer was working fine Friday. a person who go through a corporations waste to see if they can use any of the information. B. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.

LCD monitor D. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. B. After speaking with the user and examining the symptoms. Establish an alternative diagnosis. D. D. Too many pages are being sent to the printer at one time.www.CompTIA 220-701: Practice Exam A. C. Wrong type of paper is being used for this printer. Verify that all other computer components are operating normally. Smart cards D.actualtests. C. "Pass Any Exam. Which of the following steps should the technician take NEXT? A. B.co m . Spooler service needs to be restarted. 128MB graphics card C. Any Time. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface." . Key fob C. 800MHz processor B. the technician believes that the computers video card has failed. Question the user to determine what has caused the video card to fail. Username B. The printer drivers need to be rolled back to a previous version. Replace the video card to confirm diagnosis.com 137 Ac A. a computer must meet which of the following hardware requirements? sts .

B. DOSKEY C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A.co m 138 . lTe sts A user owns older software that requires 8-bit color depth in order to run properly. CONVERT. Without changing Windows Vistas system-wide color depth settings. Select Run in 256 colors. Enter the Compatibility tab and select Disable Visual Themes. Hard drive Answer: D "Pass Any Exam. Any Time. The Compatibility tab within an application shortcuts Properties B. Which of the following is MOST likely the issue? A. RAM D. C. Select Disable Visual Themes. Enter the Compatibility tab and select Run in 256 colors.com Ac Answer: A tua A. which of the following will BEST fix this issue? .EXE D." . Case fan B. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Compatibility. D.www. Right-click the applications shortcut and choose Properties.actualtests. Right-click the applications shortcut and choose Explore. Processor C.

but the stop errors continue. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. a computer is getting stop errors. Disable Automatic Restart . Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Which of the following Advanced Startup options would BEST resolve this issue? . Event Viewer Answer: D QUESTION NO: 447 A. Safe Mode B. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Which of the following should be used to troubleshoot this error? A." . Dxdiag C. Active Directory Restore Mode C. Any Time. Device Manager B.actualtests. Last Known Good Configuration D.co m A technician is unable to log into a users computer after installing new hardware. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Debugging Mode D. Last Known Good Configuration C.www.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. The technician has uninstalled the program. Debugging Mode B.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Telnet D.

Safe Mode D. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Which of the following would need to be created prior to the installs? A. Voltages and size D. Any Time.www. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Which of the following would MOST likely cause the connection drops? A. Last Known Good Configuration C.actualtests.co m 140 ." . Emergency Repair Disk (ERD) D.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts . Back up of the data C. The access point is next to a speaker B. Wattage and size B. Cordless phones D. Incandescent lighting "Pass Any Exam. Electrostatic Discharge (ESD) C. Restore Point B. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A.4GHz wireless access point that drops connections. Debugging Mode B. Resistance and size C.

com 141 Ac tua lTe A.co A technician notices that a group of users are continuously searching their computers for the same files.11g D.11 standards operates at a maximum speed of 11Mbps? A. The largest cache that resides outside the chip level. Which of the following would BEST assist their searches? m . Which of the following is the MOST likely reason? "Pass Any Exam. Defrag C. B.11n C." . 802. The fastest cache that resides at the chip level.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. C.11b B. Scandisk sts . After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. 802. 802. Any Time. The largest cache that resides at the chip level. it will not delete. Indexing D. The fastest cache that resides outside the chip level.www.actualtests. When the technician tries to delete the job. D. 802. Chkdsk B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.

www. Once a job is submitted to the queue it cannot be removed. Replace all of the print cartridges. Some of the inkjets are clogged in the cartridge. Power cycle the printer. The technician does not have the necessary permissions. D. Run an alignment page.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. This printer is not capable of printing such fine details select another type of printer. Any Time. C. C. The job must be deleted using theprinters front panel. D. Which of the following is the MOST likely cause of the missing detail? lTe sts .actualtests. C. Which of the following options would BEST help troubleshoot the problem? A. The printer does not support the font on the document. Gigabit Ethernet B. Bluetooth "Pass Any Exam. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. B. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Wi-Fi C. B. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy." . The printer is set in draft mode in the printer properties.com 142 Ac A. Send a test page to the printer. The user submitted the job as a priority.co m . B. Infrared D. D.

WEP withshareD.11n B. 802. B.11a D. Any Time.key authentication D. Delete all print jobs before replacing the printer.key authentication C. Save all print jobs.key authentication .co Which of this following wireless security options is MOST secure? m 143 . 802.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. C.11b C. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.key authentication B. Notify all users before unplugging the printer.com Ac A technician must replace a network printer. WEP2 withshareD.www. 802. 802. WPA withshareD.actualtests. replace the printer and then print everything that was saved. Which of the following is the FIRST step the technician should take? tua lTe sts A. WPA2 withshareD. D." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. Unplug the network printer and then replace with a new printer.

After installing the hard drive which of the following must the technician do NEXT? A. B.ini file. Enter hard drive information manually into theNtldr file. msconfig D. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Enter hard drive information manually into the BIOS. D. C.co m 144 . "Pass Any Exam. Any Time.com Ac tua A. chkdsk D. Which of the following is MOST likely the cause of this problem? A.ini C." . Enter hard drive information manually into the Boot. C. The hard drive is faulty and needs to be replaced.bat. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. The automatically restart feature in System Failure option is on.actualtests.CompTIA 220-701: Practice Exam A. convert B. The system cannot connect to the network. D.www. boot. sysedit B. The system does not have enough free hard drive space. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Enter hard drive information manually into the Autoexec. fdisk C. B.

Device Manager>Computer Properties C. The technician suspects an IRQ conflict.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Device Manager>Power Options>Check-off the Hibernate box C.co m . Control Panel>Power Options>Hibernate tab B. Which of the following is the MOST likely problem? A.www. Hard drive is faulty. In which of the following can the technician go to review the IRQ settings? A. BIOS>Power Menu>S11>Hibernate D. CMOS battery is dead. Any Time.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. BIOSis reporting a memory error. C. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. APM is off. My Computer>Hardware>Settings D." . B.actualtests. Start>Run>Regedit B. D. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Answer: B QUESTION NO: 470 "Pass Any Exam.

Windows Vista Home Basic B. Power supply is the wrong voltage. B. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Which of the following is the solution? A. Windows XP Professional C. Power supply is the wrong form factor. Power supply wattage is too low. D. The fuser unit is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected.co m 146 . Answer: A A. The toner cartridge is defective.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Power supply is the wrong wattage. D.www. C. B. The workstation does not power up properly. Any Time. Which of the following is the MOST likely cause? A.actualtests. B. C. Powersupplys fan is defective." . C. Window Vista Home Premium "Pass Any Exam. The workstation will power up if only a single drive is connected. D. Powersupplys fan is defective. The pick-up roller is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Power supply wattage is too high. The feed roller is defective. Power supply is the wrong form factor.

DLT D. UPS B. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.co QUESTION NO: 475 m 147 . ECC C." . DDR C. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. SLI B. Any Time. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . Error detection C. Lower cost B.www.CompTIA 220-701: Practice Exam D.com Ac tua lTe A. SLI D. Better cooling D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.actualtests.

co m . The use of an SSID cannot limit access even though it is used by all the routers. IEEE 1394 C. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. SSID broadcasts C.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. USB 2.www. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. MAC filtering D.com 148 Ac A. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . Parallel B. but requires the last device to use a terminator? A. WEP keys B. VPN B." . SNMP C. This method allows access to only computers that have specific MAC addresses. FTP D. Any Time.actualtests. There is no IP filtering or DNS filtering.0 D. QUESTION NO: 480 "Pass Any Exam.

com Ac A. AD. which of the following settings should be changed to prevent interference between the two devices? A. Adware B. CRT C.co m 149 . Worms D. WEP key B. Hazardous chemicals or compounds C. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Any Time. RFI B.CompTIA 220-701: Practice Exam Two wireless access points are located near each other.hoc C. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.www. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Channel number C. Slipping hazards or dangerous footing concerns B." . High temperature warnings and cautions D.actualtests. EMI D. Network diagram to prevent damaging any cables "Pass Any Exam. SSID broadcast ID D.

Which of the following is a primary safety factor when using a soldering iron? A. D. Touch pad B. Replace communications cable. Add additional memory to the printer." .co m . Which of the following is MOST likely having an issue? A.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Any Time. Check to the correct type of paper is being used.www. IEEE 1394 port D. Flash drive C. Voltage or shocks C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. RF or wireless interference B. C. Change the toner cartridges.actualtests. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Static or ESD damage D. B.

BitLocker "Pass Any Exam. RJ-11 D.actualtests.CompTIA 220-701: Practice Exam A.co m 151 . calendar.www. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. Switch B. because it has much lower crosstalk and interference in comparison to copper cables. They can span distances of several kilometers. Any Time. NIC D. Which of the following devices is MOST likely connected to the other end of the cable? A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. which of the following features should they research? A. LCD monitor B. and several other items on their display. CRT monitor C. UTP C. Fax machine C. Scanner D." . If they want to add more gadgets. STP B. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. .

Any Time. Ask the customer what the issue is.CompTIA 220-701: Practice Exam B. The drives device driver needs to be updated. The system does not have enough RAM installed. C." . Case fan B. Answer: A "Pass Any Exam. actions. Power supply D.www. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive.com Ac tua A. D. Which of the following troubleshooting steps is NEXT? A. C.actualtests. Establish a theory of probable cause. The sound card is not connected properly. and outcomes. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Document findings. Which of the following is MOST likely the issue? A.co m 152 . User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Decoder software needs to be loaded. Defender C. Sidebar D. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. B. Establish a plan of action to resolve the problem. D. Heat sink C. B.

The keyboard is faulty. D. Establish a theory of probable cause. Document findings. Which of the following troubleshooting steps is NEXT? A. C. actions.actualtests.co A technician arrives at a customers location in response to a call. sts . Verify full system functionality. Ask the customer questions to identify the problem. The system is in hibernation mode. Any Time. Answer: D QUESTION NO: 497 "Pass Any Exam. D. and outcomes. Establish a plan of action to resolve the problem and implement a solution. The power supply has a loose connection.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. B. Test the theory to determine cause. C. and outcomes.www. mouse movement and the power light is blinking.com Ac tua lTe A. The BIOS need to be updated. Verify full functionality and implement preventative measures. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. B. B. D. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Document findings." . actions. Which of the following is causing this to happen? A. C.

B. A.actualtests. D. D.heatsinks provide active cooling. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Fans must be directly applied to the cooled component. Any Time. Windows key + L C. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. tua A user purchased a TCP/IP laser printer. Download the latest drivers from the manufacturer. C.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Fans provide passive cooling. Which of the following is MOST likely the cause for this problem? A. C.heatsinks provide passive cooling. D.heatsinks do not. The technician needs to map the drive.co m 154 . Print out a test page. The operating system is corrupt. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).com Ac A. Fans are applied with thermal compound. B." . Configure NetBEUI settings. The technician needs local administrative rights. B. Configure the IP settings. C.www.heatsinks are not. Ctrl + alt + delete then lock computer B. Fans provide active cooling. The technician needs domain administrator rights. Ctrl + alt + L "Pass Any Exam.

"Pass Any Exam. Which of the following is the MOST likely explanation? A.actualtests. QUESTION NO: 503 A user reports that during a business trip to Europe. the AC adapter for their older laptop quit working. A video card with at least 16MB of VRAM D. A CD.www." . then you can try to toggle the video output function key and plug in an external monitor to the laptop. which of the following must be available in the computer? A. The video cable connecting the monitor is loose. The laptop BIOS was not updated to support external video. D. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Windows key + alt + delete E. The AC adapter was inserted in the incorrect port.co m 155 . Any Time.ROM drive C. Which of the following is the MOST likely cause? A. The function key was not pressed to toggle the video output. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. Answer: C Explanation: If the display of the laptop is not working.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. B. A hard drive with more than 4MB of free space B. C.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts . Windows key + Alt + M Answer: A. The monitor and laptop video cards are incompatible.

B. D.www. C. C. Adjust the refresh rate of the display to 72 Hertz. Change the display resolution to a lower setting. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . The laptop is near a source of EMF interference. CHAP II Answer: B "Pass Any Exam.com Ac tua A. The adapter was rated for 220-240 Volts.co Answer: C m 156 . A Remote Desktop session has been established on laptop. C.actualtests. IPSec B. lTe A user reports that when they are typing. their pointer will randomly move about the screen or highlight words. Uncheck Extend my Windows Desktop in the Display Properties. Which of the following will correct this problem? A. The adapter was rated at 50-60 Hertz. instead of seeing their desktop they only see their background graphic. EFS C. PGP D. The sensitivity of the touch pad is too high.CompTIA 220-701: Practice Exam B. Any Time. The adapter was rated for 110-120 Volts." . Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. D. D. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. B. Toggle the function key for the video display. The mouse pointer software is corrupt.

www. Store the drive next to a magnet for one hour. B.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Install system patches. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer." .CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Run a full anti-virus scan. Remove the control circuit board from the drive. B. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Perform a disk defragmentation. Run the defrag command on the system. C. D.actualtests. . which of the following MOST reliably prevents all data from being stolen? A. Physically destroy the disk platters. "Pass Any Exam. Install anti-virus software. Encrypt all local data files.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. After completing the initial configuration. they notice the system takes a long time to display the desktop. Setup user profiles. Any Time. Install network monitoring software and perform a trace. Which of the following steps would shorten the startup time? A. Configure biometric authentication. C. C. B. Format the drive. D. D.

Create a restore point. C. Boot the computer in Safe Mode. Answer: C QUESTION NO: 512 A.B QUESTION NO: 513 A technician is troubleshooting a computer error.CompTIA 220-701: Practice Exam B. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. B. Answer: A." . The laptop has an electrical short in the power supply. "Pass Any Exam. The laptop battery is defective and needs to be replaced. Remove unneeded startup applications. Which of the following should the technician do FIRST after the problem is resolved? A. Which of the following steps should the technician take prior to installing the application? (Select TWO). B. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Any Time. Run thechkdsk /f command on the system.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. D. Call the department management to document the issue.co m . Read the application release notes. Launch the File and Transfer Wizard. C. Defragment the hard drive. They have had problems installing this application in the past. C. D. lTe sts . they called the OEM and identify the problem. The customer can power up the laptop when using the power cord without the docking station. Decrease the size of the paging file. E. After initial troubleshooting.actualtests. Which of the following is MOST likely causing this? A. D.www. The laptop power cord is being used instead of the docking station power cord. The customer is using the laptop power button instead of the docking station power button.

C. Document the issue and the applied solution. C.www. D. Provides a logical connection between a workstation and the network infrastructure D. It runs at half the processor speed.168. It runs slower than the processor speed.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Describe the issue at the next staff meeting. Any Time. Monitors sessions between two hosts C. Class C D.com Ac tua lTe sts . Assigns IP address to the workstation B. It runs at processor speed." . Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Answer: B QUESTION NO: 514 The IP address: 192. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.actualtests. Class B C. B. Post the solution on an online tech forum.10 is an example of which of the following address classes? A. It runs faster than the processor speed.co m 159 . Class A B.0. D.

CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). SPX B. Hubs are limited to a bandwidth of 4Mbps. DLC E." . B. A hub directs traffic between locally attached computers. cached website credentials and desktop preferences. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. D. C. From Windows Explorer. copy the users profile from the old system to the new system. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . C. and import it to the new system. Hubs only support TCP/IP protocols.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista.www. TCP D. D. The customer has required all personal information be migrated to the new computer including favorites. A hub broadcasts all traffic to all ports. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Useregedit to export the user data to the new system. A. Use the USMT to export the data from the old system.co m 160 . A. NetBIOS C. Which of the following should they do NEXT? "Pass Any Exam. IP Answer: C. Any Time. B.actualtests.

While preparing the files for the disc burning. Discharge the CRT prior to disposal.actualtests. Dispose of the monitor in the trash. Lower the pointer speed in the Mouse Control Panel applet. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The laptop is not receiving enough power from the battery so a second battery should be installed. B. Update the drivers for the video card. C. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Which of the following is the BEST option to solve this issue? A.www. C. D. Answer: A QUESTION NO: 522 A. If they connect the AC adapter. C. Disassemble the monitor to prepare disposal of parts independently. Any Time. Which of the following should the technician do? "Pass Any Exam." . Format the hard drive and reinstall the OS. they can connect to the network. The laptop is not receiving enough power from the battery so the battery should be replaced. The laptops NIC needs updated drivers. B. Which of the following is the MOST likely cause? lTe sts . D.co m . The technician copies the files to a portable hard drive and then goes back to their office to burn the disc.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Dispose of the monitor according to applicable environmental regulations. B.CompTIA 220-701: Practice Exam A. Update the drivers for the touchpad. the technician notices files that pertain to other employees. The power management settings on their laptop are set to disable the internal NIC. D.

B. C. Which of the following actions should be taken? A. Carry it by holding it upside down by the base. B. Schedule a later time to call them back once they remember their username. The technician needs to work on the issue but is distracted by the users mess.CompTIA 220-701: Practice Exam A.www. B. Carry it by using both the power and video cords for stability. C. Organize theusers papers into file folders. Any Time. Call the person that wants the disc burned andask them if they can look at the files. however. D. D. Follow thecompanys established guidelines to reset passwords. they cannot identify their username. Ask the user if they mind if the technician removes the computer from the desk to fix the issue." . Report the issue to theusers manager and return the next day to work on the issue. Create a new account for the user. Reset the password for them and inform them of their username.com Ac tua lTe sts . The user is quite messy and has a lot of paper strewn about. Which of the following should the technician do? A. C. C. Tell the user that they will return later in the day once they have cleaned their desk. B.actualtests. D. D.co m 162 . Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. "Pass Any Exam. Provide copies of the files to the people named on them. Carry it with the protrusion on the back facing your body. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. providing standard permissions. Delete the files off the portable drive once they are finished burning the disc. Keep the files on the portable drive and then look at them later for confidential material. Carry it with the screen closest to your body.

www. Listen to callers concern without interrupting and being judgmental. C. C. Respond by informing caller to slow down and change their attitude. B. Receive." . Open the case and determine the cause of the noise. understand. Any Time. Receive. Which of the following should be the FIRST course of action? A. D. Attempt to replicate and verify the issue. Which of the following would be the MOST effective way to respond to this call? A. B. Check the BIOS for temperature changes. A customer reports that when the computer starts up. interpret.actualtests. give first impression. put on hold. Receive. B.com Ac QUESTION NO: 529 tua Answer: B lTe sts . and forward. put on hold and forward. Receive. Answer: C "Pass Any Exam.co m 163 . ask for help and respond.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. D. Respond by asking the caller to slow down and repeat the concern twice. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. it sounds like an airplane taking off. Ask the caller to call back when they are in a better mood. D. C. evaluate and respond. Verify that the user has not made any OS changes. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly.

Which of the following is the BEST course of action? A. B. Forward the customer to another technician.com 164 Ac tua QUESTION NO: 532 lTe sts . Forward the customer to another technician in order to listen to the co-worker. Which of the following is the BEST course of action? A. Email the manufacturer with the details of the issue. "Pass Any Exam. a co-worker asks the technician for assistance. D. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites.co m . At the same time. 32 volts Answer: B A technician is on the phone with a customer. The technician receives another incoming call from the technician's friend. Ask the customer's permission to put them on hold. Any Time." . B. Write down error code and ask for assistance.www. Update the OS with the most recent patches. C. 12 volts C.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen.actualtests. Which of the following is the BEST course of action? A. Put the customer on hold just for a few minutes. 24 volts D. C. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. D. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Research online forums for assistance. Avoid the incoming call and call back later. 6 volts B.

Which of the following troubleshooting steps should the technician take NEXT? A. Replace the workstations NIC. Document that disabling the firewall did not solve the issue and call another technician for assistance. Replace RAM modules and verify that all other system components are operating properly. Which of the following troubleshooting steps should the technician perform FIRST? A. B. After speaking with the user. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Replace the motherboard and perform a system restore. Contact the user to determine if any recent changes have been made to the computer. D.co m 165 . the technician believes that firewall settings may be the cause. Any Time.com Ac tua lTe sts . Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Put the customer on hold just for a few minutes and assist the co-worker. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold." . C. Reinstall the firewall software. C.actualtests. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. D. Use Windows Recovery Console to perform a repair installation of Windows. Answer: D "Pass Any Exam. C.CompTIA 220-701: Practice Exam B. B. Formulate another theory as to what might be causing the problem.www. however. D. disabling the firewall did not help the issue.

Which of the following describes the BEST course of action? A. D. Plug the computer into a different power outlet. Insist that the user immediately delete the content.com Ac QUESTION NO: 538 tua lTe A. C. sts . The technician speaks with the user. Any Time. Which of the following should the technician do NEXT? A.www. Report the situation to the appropriate authorities.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Use a surge protector. B. Ignore the content and complete the repair. Report theusers story to management and wait for further instructions. Install anti-spyware and run an initial scan. Use a signal attenuator. C. B." . Answer: D Answer: A While troubleshooting a problem on a users computer. Delete all the illegal content from the user's computer. Perform a virus scan and evaluate the results. Use an uninterruptible power supply (UPS). a technician discovers content which they believe may be illegal. D. C. Answer: B QUESTION NO: 539 "Pass Any Exam. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. B. Which of the following can the technician recommend? m QUESTION NO: 537 166 .co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. D.actualtests. Establish a theory as to what caused the changes to the computer.

B. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers.actualtests. from computers which are in for repair. DRAM D.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Excessive humidity C. D. A corrupt software driver B. resulting in the need for continuity chips in otherwise unused slots? lTe sts . DDR3 B. D. C. For backup purposes and with thecustomers permission." . C. Which of the following is the BEST course of action? A. A low toner cartridge "Pass Any Exam.com Ac tua Which of the following RAM types requires that all available memory slots be filled. random characters? A. RDRAM C. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Answer: C QUESTION NO: 541 A. Any Time.co m 167 . It is not appropriate unless the content is public knowledge. Ignore the situation so as to avoid workplace conflict. For backup purposes and if the technician deems it necessary. B. Notify the customer about their stolen data.www. Confiscate the co-workers personal storage media. Report the situation to appropriate authorities. It is never appropriate to copy acustomers data. When is it appropriate to make copies of a customers confidential data? A.

Windows XP Professional.co m 168 .www. Windows XP Home Edition. Video capture card lTe If using Windows Media Center.CompTIA 220-701: Practice Exam D. WEP B. Any Time. Docking station D. which of the following hardware components needs to be installed? sts . QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. B. TV tuner card C.actualtests." . An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. WAP D.com Ac tua A. HTTPS C. Windows 2000. C. D. WindowsVista Ultimate. KVM switch B. HTTP Answer: A "Pass Any Exam. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application.

SFTP B. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. 16GB B. L2 cache B. WAP C. CMOS battery C. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.co m ." . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.www. 32GB C. WPA D.com 169 Ac tua lTe sts . Processor D. Which of the following components should the technician replace? A. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network.actualtests. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 1024GB D.

C. Check the wireless card to be sure it is seated correctly. I/O address ranges E. Liquid D. 110 C. C. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE).co m 170 . 80 B. 2335 D. Heatsink B. Mapped network drives F. Check the wireless card for antenna connections.actualtests. A. Any Time. Active Answer: D QUESTION NO: 552 By default. which of the following ports is used for Remote Desktop (RDP)? A. 3389 Answer: D "Pass Any Exam. Check the software for a complete install." .D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. D. RAM capacity C. Explanation of error codes Answer: A. Devices by type B. Check to see if wireless is turned on. Passive C. Hidden devices D.CompTIA 220-701: Practice Exam A.www.com Ac tua lTe sts . B.

8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Multimedia B.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. SATA D. Any Time. TV tuner C. by default. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Capture D. 25 C. Wireless card C.co m 171 . 80 D.com Ac tua QUESTION NO: 555 lTe sts . 23 B. NIC B.actualtests." .www. is used for Telnet? A.

Firmware D.CompTIA 220-701: Practice Exam A. Safe Mode with Command Prompt B. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. VPN D. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. HTTP C. Which of the following would be the BEST recommendation to the customer? A.co m .www. but the motherboard needs an update. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Operating system B. Enable Boot Logging C. Bridge B. WAN B. Router C. Any Time. Last Know Good Configuration D.com 172 Ac A. Crossover cable "Pass Any Exam." . Which of the following must the technician update? sts .actualtests. Memory C. The technician has determined this can be done. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.

Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. C.com Ac A.co m Answer: A 173 . Answer: A "Pass Any Exam. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. B.CompTIA 220-701: Practice Exam D. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. C. Unplug the device from the computer. D. Turn off the power to the USB device first then the computer. B. Use the Safely Remove Hardware icon in the Control Panel. change the password frequently. Which of the following should the technician do? .www. Use the Safely Remove Hardware icon in the System Tray. try not to use numbers in the password. Send the drive to a data recovery company. D. Any Time. use their telephone number as the WEP key. C.actualtests. try and keep the same password so the customer can always remember it. a technician should advise the customer to: A." . tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. B. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A.

create the folder in My Documents then click and drag the new folder to the desktop. use the run command and type folder. select new. and select folder.actualtests. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. B. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.www. Any Time.com Ac tua QUESTION NO: 565 lTe sts .co m 174 . If the monitor has been degaussed recently B. The monitor driver version C. Improved performance B.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A." . create the folder on a flash drive and then click and drag the new folder to the desktop. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. Improved security features C. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. Improved registry settings D. C. rightclick on the desktop. D. The power to the external displays docking station D. Which of the following is the FIRST item to check? A.

Boot into BIOS/Setup and update the BIOS. website that does not require a password to log in. press F8 and select Last Known good configuration. website where cookies are required. Boot into BIOS/Setup and change the boot sequence.co m . The technician tries to boot the computer with the Windows CD in the drive. Run a check disk operation on the hard drive.www.com 175 Ac A. Which of the following is the FIRST step the technician should take? A. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. B. Boot the unit in Safe Mode by pressing F8. C. C. Boot into BIOS and check the hard drive status. press F8 and select Safe Boot. C.CompTIA 220-701: Practice Exam A. "Pass Any Exam. When WindowsStarts. D. B. Boot into setup/BIOS and check the Graphics options. D. Have the user power off for five minutes then restart the system. popup advertisement that has been blocked. the computer boots off the installed operating system on the hard drive. Any Time." . Boot the unit in Safe Mode by pressing F5. Boot the unit in Safe Mode by pressing Ctrl/Esc. Which of the following is the FIRST action the technician should take? lTe sts . Have the user check external drives for media. tua A technician wants to reinstall Windows operating system on a notebook computer. D. When Windowsstarts. B. B.actualtests. C. The technician explains this is a: A. however. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.

Ask the customer how the laptop is being used when it reports the error.www. C." . Enable print sharing from the main computer. B. secure website.com Ac tua A. Which of the following would be the NEXT troubleshooting step? A. D. C. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. D. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Update or reinstall the display driver. Answer: C "Pass Any Exam.0. Set the IP address to match the gateway address. B. D. Any Time.1. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Configure the printers IP to 127. Remove the battery and run the laptop on the external power supply. Unplug and then re-connect all cabling to the components. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Ask the customer what is occurring when the display is lost.CompTIA 220-701: Practice Exam D. Check to see if the monitor and computer are powered by a UPS. Set the printer to DHCP. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Check the System Event log for over temperature entries.actualtests. Run the computer until the error occurs then find where the source of the heat is. B. C.co m Answer: A 176 .0. Which of the following is the BEST course of action to take? .

B. B. flash the firmware on the printer to match the new driver. C. Consult the maintenance manual for the error code.com Ac tua lTe sts . D. The technician knows the print server had maintenance done over the weekend that included driver updates. B." . check the printer properties on the server. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. but only in monochrome. D. The technician arrives and finds the printer is online but there are not any lights on the network card.co m 177 . Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The NEXT action would be to: A. C.www. cycle the power on the printer and observe the boot process.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. The NEXT step to evaluate the problem is to: A. power cycle the printer to update the driver. power off the printer. have each user remove and re-install the printer to update the driver. Answer: B QUESTION NO: 576 "Pass Any Exam.actualtests. D. Which of the following is the BEST course of action to determine the cause? A. have the customer clear the print queue and reboot. Remove the power and check the position of the jumpers on the motherboard. pauses and then repeats. Replace the video card because there is no display. check the printer for paper jams in the path. Check the quick setup guide for BIOS settings. Any Time. replace the network card in the printer. C.

Standby B. WPA encryption D. Which of the following Windows services is not starting during boot? A. Computer Browser "Pass Any Exam.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Any Time. WEP C. WPA2 B.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A.actualtests." . Which of the following security technologies is this considered? A. WPA D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Hibernation C. Password authentication B.www.co m 178 . WPA. Smart card authentication C. Sleep D. Biometric authentication Answer: D QUESTION NO: 578 A.

Reseat the video card. try turning the monitor on/off. check the video cable from the monitor to the PC. Add Hardware Wizard C. Print Spooler D." . Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. The technician on call determines that the PC is powered on and is not in standby mode. B. D.co m . BIOS C. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. Southbridge B. Any Time. DMA controller D. check the video cable from the monitor to the PC. Turn the monitor on/off. Answer: C QUESTION NO: 581 A. Turn the monitor on/off. C. Check the video cable from the monitor to the PC.actualtests. check the power cable on the monitor. Northbridge B. reseat the video card in the PC.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . check the power cable on the monitor. Which of the following steps should the technician recommend the user take in order to resolve the problem? A.CompTIA 220-701: Practice Exam B. BIOS "Pass Any Exam.www. reseat the video card. try turning the monitor on/off.

Southbridge D. Southbridge C. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Answer: A "Pass Any Exam. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. B.com Ac tua lTe sts . Any Time. Northbridge B. Check the power outlet to verify it is supplying power. Verify that the power button is plugged into the motherboard.actualtests." .www. Check the power supply for voltage output. D. Northbridge B. C.CompTIA 220-701: Practice Exam C. CMOS D. Replace the power button. DMA controller C.co m 180 . The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. BIOS D. Which of the following is the NEXT troubleshooting step the technician should take? A. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.

www. C. The printer has a faulty NIC. Biometric password B. 478 B.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Slot A Answer: A A." . Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The technician can also print a test page from another workstation. 959 D. Theusers workstation has a faulty NIC. "Pass Any Exam.com Ac A user reports that they are suddenly unable to print to a network printer. 775 C. It was working fine yesterday.co m 181 .actualtests. The printer is no longer the users default printer. The technician can ping the users workstation and the printer. Any Time. Case open switch D. D. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). The printer has corrupt drivers. Port triggering C. B.

they do not want the updates to interfere while they are working. however.E QUESTION NO: 590 When troubleshooting an issue with a customer. Which of the following should be selected to BEST meet the user's needs? A. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Unplug the PC and put on an anti-static wrist strap. Turn off the firewall. Multi-core B. Set automatic updates to download only. DDR2 E. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Update the virus definitions and start a scan for viruses. Disable all file shares. SODIMM D. B. D. Dual-core Answer: A. C. Update the network device drivers. D. Turn on Automatic Updates." .CompTIA 220-701: Practice Exam A. Verify when the last time the computer was working correctly was. C. Which of the following is a best practice? A. Assign a password complexity policy. Inform the customer of how long it might take to resolve the problem.actualtests. Which of the following is the FIRST thing the technician should do? A.co m .com 182 Ac tua lTe sts . Update the antivirus definitions. B.www. B. "Pass Any Exam. C. PCI express C. Any Time.

NTFS D.com Ac tua A. Check the print queue." . C. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. HPFS C. Fingerprint scanner C. Check the network connections. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.actualtests. Which of the following file systems should the technician select? A. FAT16 B. Check the domain print server. Which of the following is the FIRST thing a technician should check? sts . Any Time. B.www. Username/password B.CompTIA 220-701: Practice Exam D. Set automatic updates to download and install.co m 183 . QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. lTe Several users report their print jobs did not print to the local shared printer. D. FAT32 "Pass Any Exam. WPA D. Check power on theusers laptops.

" . Where should the technician make the necessary boot order changes? A. D.co m . Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. C. Check for incompatible hardware.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Check the disk for scratches. Task Manager B.com 184 Ac QUESTION NO: 598 tua lTe sts . Task Scheduler Wizard D. a technician notices that the software hangs during the hardware detection phase. How should the technician troubleshoot this issue? A. Any Time. The technician needs to change the computers settings to boot from a recovery CD.actualtests. B.www. Check the CMOS battery. Firmware settings C. Backup Manager C. Answer: A After several months users report that their computer runs slower. Motherboard settings B. Jumper settings D. Check the boot order in the BIOS. The problem is related to large files being deleted.

select Properties B. Any Time. A network interface card B. D. The installation CD is not available. Check the USB port. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. C. ATX B. Right-click My Computer icon. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. AT C. An asynchronous modem C.www. Right-click System Tray. A cable modem D. Which of the following is the BEST solution to locate the correct drivers? A.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Check the manufacturer's website. B.co m 185 . Check the printers BIOS. select Properties C. Add Hardware Wizard. select Properties D.actualtests.com Ac A. Right-click Start menu. PC/XT "Pass Any Exam." . A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . Right-click My Network icon.

CompTIA 220-701: Practice Exam D. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. Any Time. NTP B. RDP D. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A." .com 186 Ac tua lTe sts .co QUESTION NO: 604 m . From theprinters drivers B. From the printer properties page D. Manually on the printer C.actualtests.www. ACL Answer: A QUESTION NO: 603 When a job fails to print. NNTP B. PPTP C. where would a technician go in Windows to print out a test page? A. SMTP D. TELNET C.

Hub B. Half duplex B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Router D. Port mirroring C. Switch B. Switch B. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Modem C. Any Time. Hub Answer: D "Pass Any Exam. Modem C.actualtests.www." . Modem lTe Which of the following network devices interconnects networks together? sts . Bridge D.CompTIA 220-701: Practice Exam A. Router D. Hub C.com Ac tua A. Full duplex D.co m 187 .

while the inkjet printer can only use ink cartridges. B. while an inkjet printer sprays the image on the page. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. B. Laser printers use toner. The writing element B. Any Time.co m 188 . thermal. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A." .com Ac Answer: D tua lTe sts . while an inkjet printer fuses the image to the page. The interface Answer: A "Pass Any Exam. C. D.actualtests. D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. inkjet.www. C. Laser printers fuse the image to the page. while laser printers can be harmful to the environment. Ink jet printers are safe for the environment. Laser printers melt the image onto the page. A maximum of two computers can share a local printer verses unlimited users can share a network printer. and impact printer? A. The power supply D. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. A local printer has a small footprint and cost less money than a network printer that has a large footprint.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. The control panel C.

C. D.actualtests. Any Time. D." .co m Compliance regulations regarding data sensitivity are primarily created to protect the: .www. B. Printer configuration is incorrect. The application used to create the document is incompatible with the printer. BTX B. Which of the following may be the cause? A. customer's personal files and professional data. Outdated or corrupt print driver.com 189 Ac tua lTe sts A. which of the following provides the MOST room for effective cooling? A. person who would be directly affected in the case of a breach. company's intellectual property and proprietary information. A print job is waiting in the print queue. but the printer does not print the job. 640 x 480 B. C. NLX D. equipment from abuse and misuse. which of the following is the minimum default resolution setting that Windows XP supports? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. ATX C. . Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. 800 x 600 "Pass Any Exam. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors.

C. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. optical drive. SD flash drive C. how data is distributed between multiple drives. D. the back up tape drive configuration. 800 x 640 D. SODIMM D. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. D. CGA's resolution was 320 x 200 . B. and SVGA resolution is 800 x 600. QUESTION NO: 617 A CD drive is a type of: A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam C.actualtests. C. the number of partitions across multiple hard drives. DVD/RW drive B. number of installed hard drives. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. solid state drive. network drive. EGA's was 640 x 350. Any Time. hot swappable drive. Answer: A "Pass Any Exam." .co m 190 .www. B.

Thermal grease between the processor and the fan C.com 191 Ac A. D. equal or greater than the original power supply wattage. equivalent to the original power supply wattage. Automatic integrated surge protection is provided through the upgrade. B. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . D. The addition of 3. equal or lesser than the original power supply wattage. Two processors installed on the motherboard D. B. AGP slot D. Thermal grease between the fan and theheatsink B.3 volts of power to the computer. The computer can run faster because of the larger power source.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. C. it must have which of the following? A. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer." . Any Time. IDE drive C. tua On a desktop computer.co m . it is important for the output to be: A.actualtests.www. auto sensing from 100 to 240 Volts. C. Thermal grease between the processor and theheatsink "Pass Any Exam. Automatic voltage detection between 110 and 220 voltage is provided. DIMM chip B. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.

Answer: A When installing a barcode scanner on a computer. which of the following should occur? A. The barcode scanner should be set up in the computers BIOS. The OS will have to be reinstalled.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS.co m 192 .www. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The flatbed scanner must be removed. The computer will overheat. Which of the following statements is MOST likely true? A. "Pass Any Exam. B. C. The computer will not pass POST. Any Time. The scanner must be configured to read the code(s) desired. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed." . Hyper-V technology C. The scanner must be installed between the PS2 mouse and the computer. D. the computer must be equipped with which of the following? A. Hyper-threading technology D.actualtests. D. C.com Ac QUESTION NO: 626 tua lTe sts . Double the clock speed on a 32-bit processor B. The memory speed will decrease. B.

D. To provide additional USB ports for the laptop E. Cooling fan C.B QUESTION NO: 630 The user states the desktop computer is very noisy. Impact B. To allow LAN/WAN switching Answer: A. Hard drive "Pass Any Exam. A PCI card is not correctly seated.actualtests. Any Time.ini file. The power supply is not connected to the system board.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. CPU B. The CRT display has failed.com 193 Ac A. To allow peripheral devices such as a monitor to remain attached B. Laser Answer: A QUESTION NO: 629 Answer: A. Which of the following is the possible cause? (Select TWO).CompTIA 220-701: Practice Exam A. Inkjet D. To provide additional software security to the laptop D. sts . E. Duplex C.www.co m . tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding." . C. To allow additional power to be available to the laptop when docked C. B. A memory chip is defective. Windows has a corrupt boot. A. Which of the following could be contributing to the noise? (Select TWO).

Which of the following technologies is capable of this functionality? A. DVI-D "Pass Any Exam. QUESTION NO: 632 A. C. B. Boot to Last known Good Configuration. The repairs go as planned. Which of the following would be the BEST course of action for the technician to take? sts . Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. D.actualtests.CompTIA 220-701: Practice Exam D. relaying details of the repair to save the technician time. asks to have a single-connection that will carry video and audio to and from the PC. B. D. Document the work done at the firm. and personally contact the owner to update on the status of the repairs.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Document the work done at the firm. leave a copy for the company owner.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. the owner would probably not want to be bothered during the work day. Boot from Emergency Boot Disk. Document the work done at the firm and leave the company owner a voicemail.www. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Boot in Safe Mode. C.co m Answer: B . Any Time. and due to space constraints. Motherboard E. Memory chip Answer: B. Boot from LAN." . ask one of the assistants at the company to contact the owner.

HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. "Pass Any Exam. C. PC card 8.com Ac A. Keep the power supply within acceptable temperature ranges.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .1 D. C.actualtests. using chips equal to or larger than 1GB in size." .www. Memory has to be installed in matching pairs. Keep the hard drive within acceptable temperature ranges. Keep the processor within acceptable temperature ranges. Keep thenorthbridge chip within acceptable temperature ranges. B. VGA D. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Mini-PCI card B. DVI-I C. D. The motherboard jumpers need to be properly configured. Express card C. in marked matching slots. which of the following is true? A. Any Time.co m 195 . PC card 7. Memory has to be installed in same speed and size modules.CompTIA 220-701: Practice Exam B. B.

WiMAX B. Fractional T1 C. UTP B. Run a high powered magnet over the drive several times. Which of the following would be the MOST cost effective cable to choose? A. the company is being forced to run the lines along power wiring and overhead lighting.com Ac tua lTe A. Any Time." . D.www. using at least five passes. B. Use Windows built-in Disk Management utility and format the disk. Memory has to be installed in marked matching slots. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network.co m Answer: A 196 . C. STP Answer: D "Pass Any Exam. Fiber D. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Reformat the hard drive. Use a multi-pass third party formatting utility.CompTIA 220-701: Practice Exam D. Satellite D. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Due to limited ability to conceal cabling within walls. Coaxial C.actualtests.

" . WindowsVista Business D.actualtests.C QUESTION NO: 642 A. Two C. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Fuser "Pass Any Exam. Windows 2000 Pro C.co m . Four D. Windows Vista Home Premium Answer: A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .www. A. Windows XP Professional E. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. WindowsVista Ultimate B. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Device Manager C. One B. Security Center B. Which of the following operating systems currently include this functionality? (Select TWO). Windows Defender D.

Toner D. Any Time. msconfig B. 10Mb D. ping f 189." .com 198 Ac tua lTe sts .0.18. by design.168.www. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . ping a 192. ping t 172. can run at which of the following modes? A.5 D.1. ping v 10. Full duplex C. Ribbon C.68.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.actualtests.122.5 C. regedit D.16. 100Mb B.co m . Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.10.CompTIA 220-701: Practice Exam B.11 B. "Pass Any Exam. edit C. Liquid ink Answer: C QUESTION NO: 644 Network hubs.

actualtests. Any Time. The monitor is not plugged into the video card. MSIEXEC . MSCONFIG was used to execute the system. no errors are reported and the data cable is connected. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.ini file. MSCONFIG was used to disable the computer services. Which of the following choices is MOST likely the cause? tua lTe sts A. Which of the following is the MOST likely cause of the issue? A. D. B. C. D. MSTSC D. Which of the following is the MOST likely "Pass Any Exam. MSCONFIG was used to enable the computer services. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. B. PERFMON B. C. The physical printer online light is lit. The BIOS revision is the latest version. MSCONFIG was used to execute the win.ini file. the operating system will only recognize 1GB of RAM. The RAM has been inserted backwards in their slots. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.com 199 Ac A technician is adding RAM to a PC. MSCONFIG C.www." .CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. The PC BIOS does not support the new RAM size.co Which of the following utilities is used to perform a baseline on a hard drive? m . Upon power on.

0.1. System Information D.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. The Use Printer Offline option is not checked. Any Time. D. The Print Processor has been changed in Printer Properties.0.0.co m 200 .0. Performance Logs and alerts C.1 C. ipconfig 127. B." . localhost 128.1.0.actualtests. Control Panel B. My Computer C. Computer Management B.0 B.0. ping 127.com Ac tua lTe sts .CompTIA 220-701: Practice Exam cause of this problem? A.www. Component Services Answer: A "Pass Any Exam. C. The Use Printer Offline option is checked. The Printing Preferences has been changed in Printer Properties.1 D. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. ping 128. Device Manager D.

actualtests. Device Manager C.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Computer Management B. Any Time. Startup Menu C. Device Manager C. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. My Computer B.com Ac tua lTe sts . Performance Logs and Alerts B." . Performance Logs and Alerts D. Component Services D.www. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Computer Management C. Control Panel D. Computer Management B. Performance Logs and Alerts D. System Tray "Pass Any Exam.co m 201 . Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. System Configuration B. cmd B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Information . Task Manager D. Power Options "Pass Any Exam." . dxdiag C. Any Time. System Information C.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 .www.actualtests. msinfo32 D. Task Manager D. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A.com Ac tua lTe sts A. System Properties B. System Properties C.

www. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Simple File Sharing C.actualtests. Hardware Wizard D.co m 203 .168.100.1. Event Viewer C. Any Time." . 192. Hardware Wizard D.168.1. Power Options B.CompTIA 220-701: Practice Exam B.1 B. Hardware Wizard D.1 Answer: D QUESTION NO: 665 "Pass Any Exam.10. 122. 172. Performance C.1.1 D. Simple File Sharing B.168. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A.100 C. 4.com Ac tua lTe sts . Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.

10 C. 10 B." . 64 Answer: C "Pass Any Exam. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 12 C. 26 D. 26 D.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 12 C. Any Time. 63 D. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 26 D. 8 B.co m 204 . 16 C.com Ac tua lTe sts . 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B.www. 10 B.actualtests.

Fan B.actualtests. 802. and mouse. B. The battery is full and the laptop is plugged in. 802. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Connects multiple users to one computer. 802.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. Allows multiple users to have access to a central gateway. 802. Any Time. C. Allows multiple computers to communicate with each other in a network. Connects multiple computers to one monitor. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .www.11b D." .11g B.com 205 Ac A.co m . Router B. and that it gets unusually hot. DSU C. keyboard.11n C. D. CPU "Pass Any Exam. Modem D.

CompTIA 220-701: Practice Exam C. Produces unsolicited advertisements via pop-up messages lTe sts . Collects user and program information usually for malicious purposes D. Cable ties B. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Trojan C. Spam D.com Ac tua A.www. Logic bomb Answer: B "Pass Any Exam. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.actualtests. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. ESD strap C. Battery D. MSDS D.co m 206 . Any Time. Worm B." .

Disable in the BIOS. Windows Vista Home B. WindowsVista Business C. "Pass Any Exam. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.com 207 Ac tua lTe sts . WAN B.actualtests. Unplug from the USB port.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC." . Virus B. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. LAN D.co m .www. WindowsVista Premium D. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. B. Any Time. VPN C. Worm C. Adware D. Safely Remove Hardware Function. C.

Escalate the problem to the next higher tier support shop C. Restart the OS. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. A complete restore of the hard drive D.co QUESTION NO: 681 m 208 ." .actualtests. An established recovery point B. Start> Run>typecmd> dir D. Which of the following is the FINAL step that should be performed? .CompTIA 220-701: Practice Exam D.com Ac tua lTe A. Start> Run> typecmd > ipconfig C. A record of the administrative passwords C. Cycle the power to ensure that thent driver works B. Document findings. Establish a theory of probable causes of the incompatible driver D. Start> Run>typecmd > nslookup B. Any Time. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.www. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.

NIC B. they are not receiving any WiFi signals.168.co m 209 . 169. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. 127. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.actualtests.1 D.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. 255. C.com Ac tua A technician wants to configure a Windows XP Pro laptop. 192.255 Answer: D A. Ask if they have a modem.1. Any Time. The laptop also needs to be able to resume quickly from this mode. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. WiFi Card "Pass Any Exam.0.255. Check to see if the NIC is functioning. Hibernate D. however.255. Check thatWiFi is enabled.127 B." .254. B.10.www. D. Which of the following should the technician do? A.1 C. Shut down C. Stand by B. Suggest they move computer around.0.

inquiring when the next system upgrades can be started and offer discounts. "Pass Any Exam. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Which of the following is the NEXT action to take? A. inquiring how the systems are running and offering any additional assistance." . C. C. but is now attempting to use the laptop's embedded keyboard.com 210 Ac tua A. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. C. Email the business owner and offer discounted services for the next system upgrades. B. Right click on the print job and select restart. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Contact the customer with a follow-up call. Right click on the print job and select cancel.co m Answer: B .actualtests. Bluetooth D. Right click on the print job and select properties. Contact the customer with a follow-up call. Which of the following would be the BEST course of action to take? . The customer had the laptop working properly all day in a docking station setting. lTe sts A week ago a technician completed several upgrades for a business. B. Right click on the print job and select resume. D. Email an assistant at the business to see if they are satisfied with the services rendered. B. The technician has not heard back from the client. D. Have the customerrestart the computer to reset the keyboard for the customers profile.www. Question the customer to determine if they are using the embedded keyboard for the first time. Any Time.CompTIA 220-701: Practice Exam C.

INI file C.co QUESTION NO: 691 m 211 ." . Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Switch B. Modem C. Where would be the proper place to configure this? A. Bridge D.actualtests. /b D.CompTIA 220-701: Practice Exam D. PXE Boot Rom B. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A.com Ac tua lTe A. BOOT. /r B. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . Any Time.www. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Check the keyboard drivers in Device Manager and reload if out of date. BIOS D. /v C.

RAID 5 D. RAID 0 B. RAID 0 B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. CPU Fan C.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on.www.actualtests." . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 1 B. Optical Drive D.com Ac A. Any Time. Processor B. Which of the following RAID arrays is the technician using? A. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 10 "Pass Any Exam. RAID 5 D. RAID 5 C. RAID 6 D. RAID 1 C. Which of the following is MOST likely failing? A.co m 212 . RAID 1 C.

UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A.com Ac tua lTe sts A. UTP . Any Time. Fiber B." .actualtests. ST D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). RG-6 C. CAT6 C.co Which of the following cable types contains a foil shield inside the jacket? m 213 . STP D. Coaxial D. RJ-45 B.www. Fiber C. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. STP B. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets "Pass Any Exam.

802. Bluetooth "Pass Any Exam. DSL D.co m 214 .CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. Satellite C." . UTP C.11a B.www. BNC C.11n C.com Ac tua lTe sts . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. Any Time. 802. RJ-11 B. ST D. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. Coaxial B.actualtests. Fiber D. Fiber B.11g D. 802.

Any Time. Spam D. Botnet B. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Adware D. Adware sts . DSL B." .com Ac tua lTe A. Cable C.www. Spam C. Botnet C. Fiber D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spyware B.actualtests.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .

Botnet D. Spyware B. Network Answer: A "Pass Any Exam. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on.actualtests. Surge protector D.co m 216 . Internal hard drive D. CD B.CompTIA 220-701: Practice Exam A." . Adware C.www.com Ac tua lTe sts QUESTION NO: 709 . Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Worm D. Spam B. without actually installing it on the workstation? A. Power strip B. Uninterruptible power supply C. Any Time. Floppy C. Spyware C.

ROM drive C. B. AT D. 12Mbps. 800Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. SMTP D. FTP B. ATX B." . POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. Any Time.actualtests.com Ac tua lTe sts . NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. DVD.www. 480Mbps. HTTPS C. USB thumb drive D. 400Mbps. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A.co m 217 . "Pass Any Exam. IDE hard drive B. C. D. Micro ATX C.

" . 110/120 Volts AC or 220/240 Volts AC B.www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Increases length of cable D. 15 or fewer C. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. 10 or fewer B.com 218 Ac tua lTe sts . AC or DC Voltage C. 20 or fewer D.co m . Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Which of the following could be the problem? "Pass Any Exam. In addition. Any Time. 6/12 Volts DC or 12/24 Volts DC D. Fire resistant B.actualtests. Lower latency C. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. the customer reports the NIC link lights for that computer are not on.

co m 219 . C." . Enable Boot Logging C. Internet site is down. D. Boot Mode B. .CompTIA 220-701: Practice Exam A. Remove and replace the network card. Re-install the OS.actualtests. Network server is not working. Firewall is not working. Join the computer to the workgroup. Where can the technician locate the NTLDR files? A. Any Time. NTOSKRNL "Pass Any Exam.www. D. Updating the device driver may help when an installed device isn't working properly. B. Which of the following is the NEXT step? A. you should update the device driver. B. Which of the following boot options will accomplish this? A. C.com Ac tua lTe sts Explanation: To troubleshoot this problem. Update the device driver. the technician notices a yellow exclamation mark in Device Manager. Switch is not working. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Answer: D QUESTION NO: 719 After installing a network card. Safe Mode D.

Upgrade the memory. Replace the battery. Change power outlets. which of the following is the FIRST process that runs? A. Replace the power button. Replace the LCD. CONFIG. Upgrade the video card.SYS D. BOOT.COM Answer: B QUESTION NO: 722 When a computer is turned on.INI D. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Any Time.co m 220 . Connect the laptop to a monitor. OS installation disk C. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.com Ac tua A. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam B. Which of the following is the NEXT step to troubleshoot the issue? sts . B. IO.SYS B. When the laptop is plugged into an outlet it starts. B. Remove the battery. D. Answer: A "Pass Any Exam. NTLDR C.actualtests. lTe A technician is troubleshooting a laptop.www. C. NTDETECT. but there is no video. C. D." .

C. Which of the following could be the issue? A. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.com 221 Ac tua lTe A. D. B. Any Time. Check the USB settings for the drive. Additional memory needs to be installed. Check if the drive is properly plugged in. sts .actualtests. C.ROM/DVD player into a laptop. "Pass Any Exam. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? m ." .co A technician installs a new CD. The RAM is not seated properly. Check to see if a disk is present in the drive. D. B. The OS is not installed.www. The power-management console C. The MBR B. Which of the following is the MOST likely issue? A. Check the manufacturer's recommended settings. The system is overheating. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). The AC/DC adaptor D.

System RAM B. Hard Drive D. CMOS ROM C.www. engage in harmless communication. to perform a technical risk assessment of employees within the company. acquire unauthorized information to achieve a goal. Requesting public information B. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A.actualtests. printing on both sides of paper one at a time. Asking passive aggressive questions E.CompTIA 220-701: Practice Exam A. Any Time. Assuming a position of authority D.E QUESTION NO: 729 Social engineering is used to: A. Answer: D "Pass Any Exam. printing on both sides of paper simultaneously. C. C. communications in both directions one at a time. B. Flattery Answer: C. to test sociological boundaries with in the company. B." . Answer: A QUESTION NO: 730 Where is the power on password stored? A.co m 222 . D.com Ac tua lTe sts . Insulting the subject to motivate a response C. D. communications in both directions simultaneously.

by default? A. Port 21 B.co m 223 .actualtests. tua lTe sts . Port 110 "Pass Any Exam. Port 25 D. It holds a log of the last three passwords used. D. B.com Ac A. It retrieves email from the mail server. It pings a workstation from a remote server. Port 25 D.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. by default? A. It blocks popup ads. B.www. A tool that allows a workstation to tell the network that the workstation is present." . C. A tool that allows a user to use the workstation as a telephone through the network. A tool that allows a user to connect to other computers. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Port 23 C. A tool that tells a user of the workstation that they have exceeded their memory quota. C. Any Time. Port 23 C. Port 21 B. D. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3.

Any Time. overheating." . and the hard drive stops working.actualtests. USB C. sts . Excessive movement between system memory and virtual memory.com Ac QUESTION NO: 738 tua Answer: A lTe A. B. electric shock felt on computer case. A method of recovering lost data from a hard disk. A recognized method of disposing hard drives that contain sensitive data. System RAM Answer: B. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). A.co m 224 . Wireless router B. Network D. Any damage to a hard drive caused by an intention or unintentional jolt or movement.C QUESTION NO: 739 "Pass Any Exam.www. Power supply D. D. RAM module is faulty C. Printer E. Which of the following is the cause? A. The user described the problems as: occasional rebooting. Processor is going bad B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. C.

Start>Programs>Accessories>Communications> Command Prompt D. Function keys (e. Ask the user to call another technician for more in-depth assistance. Ask another technician to take over support for this user. F12) B. nslookup D. ipconfig C. netstat B.co m 225 ." . Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. D. Shift + B C. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).actualtests. Start> Programs> Accessories> Command Prompt "Pass Any Exam. B. A. Help the user with every issue that they call about and put all other work orders on hold. Start> Run>cmd B. Which of the following utilities could be used to check if there is a remote device on the network? A. Which of the following should the technician do? A.g. Start> Run> Accessories> Command Prompt C. F9. C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A.www.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Explain to the user they need to fill out a work order for the computer issues. Any Time. Ctrl + Alt + B D.

Restart the print spooler service." . C. The cleaning label B. however. There are multiple printers in the office. MSDS Answer: D "Pass Any Exam. Replace the paper in the printer. every time the user sends a print job to the printer. Confirm the printer name where the user is trying to print. D. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A.com Ac tua lTe sts . Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. B. PS/2 B. and all other users are able to print to the printer.co m 226 . NIC C. Reboot the workstation and have the user log in again. Which of the following places should the technician look to find the proper handling procedures? A. Start> Control Panel> Run>cmd Answer: A.www.D QUESTION NO: 743 A user is trying to print to a network printer.actualtests. it does not print.CompTIA 220-701: Practice Exam E. The manufacturer's documentation C. Which of the following is the FIRST step that the technician should do? A. Riser card D. Any Time. A past technician's documentation D.

com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. C. C. "Pass Any Exam. which of the following is the BEST way to dispose of the old cartridge? A. assist with data transmission. Return to the manufacturer for recycling. B. D. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Dispose in an incinerator. Seven D.www. Three C.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Store in an air-tight container. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. prevent damage from weather.co m When applying the security settings to a network. Nine . One B. provide protection from heat. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. D. WAN. domain. LAN B. prevent outside interference. Any Time. C. Put the toner into a sealed bag and then throw into the garbage.actualtests." . B.

www. D. which of the following would be the FIRST step to evaluate this issue? A. Make sure that the disc is a CD and not a DVD. What should be the BEST first step to resolve this issue? A. B. Replacing it with a power supply made specifically for that unit. C. sts When a component has a proprietary power supply what is the main limitation? . Ensure that shielded cable was used for the network. Any Time.actualtests." . Make sure the network cable is seated properly in the users computer.Rom is not reading a disc. B.Rom is compatible hardware. Check to see if the network cables were terminated properly. There are no limitations.com Ac tua lTe A. Check to see if theCD.co m Answer: B 228 . C.CompTIA 220-701: Practice Exam D. B. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. C. Make sure that the network cable is not touching any other cables. workgroup. Making sure that replacing the power supply is not cost prohibitive. Making sure the power supply will fit into the casing. D. one power supply is as good as another. Answer: D QUESTION NO: 750 A user reports that their CD. D. Answer: C QUESTION NO: 753 "Pass Any Exam. Check to see if the BIOS register the drive. Ensure that the CD drive is installed.

An emergency recovery disk (ERD).www. background checks for users. Is another piece ofequipment. B.B QUESTION NO: 756 A remote Customer calls with a dead computer." . Did the computer and monitor work before? C. Any Time. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A.actualtests. Was the electric bill paid? D. What is the manufacturer of the power strip/surge protector? Answer: A. Answer: C QUESTION NO: 755 A. B. What would be the questions to ask this customer? (Select THREE). The customer says the tower computer will not turn on and the monitor will not turn on either. complex user names. retinal scans. powering up? B. "Pass Any Exam.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. C. lTe sts . The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. D. A complete back up of the hard drive. Which of the following would be the BEST questions to ask the customer? (Select TWO).co m . Other equipment plugged into the same power strip/surge protector also will not turn on.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. that is plugged into the same power strip/surge protector. smart cards. A record of the ADMIN passwords. An established recovery point. D. Is it a LCD or CRT monitor? E. C.

Create restore point D. Can you or someone else check the circuit breaker for that receptacle? D. proceed with solution. Wake on LAN "Pass Any Exam. Hibernate C. Has any electrical work been done recently? G. Is another piece of equipment plugged into the same power receptacle and is it working? C. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Make a list of all programs that will need to be reinstalled in event of a system failure B. Standby D. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Always on B.C. Any Time.com 230 Ac A. How big is your electric bill? B. Standby B. What kind of equipment is plugged into the power strip/surge protector? Answer: B. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Nothing should be affected C.www.CompTIA 220-701: Practice Exam A. Nothing.actualtests. Always on C." . What is the manufacturer of the power strip/surge protector? E.co m .F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A.

www.actualtests. end the conversation C.CompTIA 220-701: Practice Exam D. relax and try to be as calm as possible while working through the distraction C. Continue answering thequestions.com Ac tua A. Dispose through proper channels or send it to be repaired C. Throw it in the trash. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista." . D. Check that the tube and capacitors are intact D. Ask to be excused to use the phone to take a small break outside to get some air B. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Say nothing. Give them a list of blog sites and documentation that discuss the twoOSs D. Put on an ESD strap and inspect the internal components B. Explain that what is being done is extremely complicated and requires concentration.co Answer: B m 231 . Tell the customer that both are excellent choices B. the customer continually asks questions about every step being performed. Which of the following should the technician do? A. Which of the following is the BEST solution? A. It is getting to the point that is becoming a distraction. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. What is the BEST response to this question? sts QUESTION NO: 761 . Any Time.

co m . C. 90 to 180 days B.actualtests. Have the user work after hours to finish their print jobs. Any Time. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Install a UPS in the office "Pass Any Exam. Replace all CMOS batteries in the office B. Which of the following is the BEST option to alleviate this issue? lTe sts . Raise the priority of the users jobs to the highest level. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. D. Give the user permissions to cancel other users print jobs. Between 10 and 12 characters B. Give the user a dedicated printer. B.com 232 Ac A.www. Install a generator in the office C. Annually D. Between 6 and 8 characters C.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A." . 60 to 90 days C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Between 8 and 10 characters D.

CompTIA 220-701: Practice Exam D. however they are not receiving any Wi-Fi signals.actualtests. Which of the following is the action that is being performed? A. Preparing system for Automated System Recovery (ASR) C. Rolling back to an earlier configuration B.com 233 Ac tua lTe sts . Have an employee work nights to perform the shut down when the power supplies battery is about empty D." . Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Suggest the computer be moved around. Which of the following should you try FIRST? A. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Loading a full backup onto your workstation D.co m . and shuts down the computer B. Any Time. There are UPSs connected to the equipment but they only last about 30 minutes. You decide to go to a prior restore point. but the computers gives an error that the computer has not been shutdown properly. "Pass Any Exam. Use software that in case of an outage saves your work. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. closes programs. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Retrieve the work from a hot site for the office C.www. What is an option to ensure that all work is not lost and damage does not occur to the system? A.

Change the power settings in Power Management. Change the computer from a laptop to a desktop. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Move the projector further away from the laptop. Which of the following would MOST likely solve the issue? A. Make sure that the disc is a DVD and not a CD. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Ensure that the device is working in Device Manager.CompTIA 220-701: Practice Exam B.www. B. Check to see if the CD. D. D.co m 234 . Smart card D. Software firewall B. D. Ask for model number. Ask if they have a modem.ROM is not reading a disc.actualtests. Which of the following is the FIRST step to take to resolve this issue? A. B.ROM has compatible hardware." . Any Time.com Ac tua A. each time the customer closes the laptop the computer goes into standby. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Answer: C "Pass Any Exam. Change the power settings on the projector. Biometrics C. C. Check to see if the BIOS registered the drive. However. C. Check that the Wi-Fi adapter is enabled. C.

be stern with the user.co m 235 . repeat back the issue to the user to ensure understanding. C. D. A. What is the manufacturer of the mouse? Answer: A. What type of mouse is it? E.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all.www. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Check to see if the monitor and system hardware are compatible." . Answer: A. Check for other equipment plugged into the same power strip/surge protector. B. What is the manufacturer of the computer? D. E. C.com Ac tua lTe sts . If the mouse has roller ball underneath could they examine it? B. Any Time.actualtests. What mouse driver are they using? C. Check the video cable to make sure it is still connected. make the user promises to keep them quiet. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. D. B. Which of the following steps should be performed to check the monitor? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. tell the user to call back when they have calmed down. A. Move the mouse and/or press the space bar to check if the computer is in sleep mode.D QUESTION NO: 776 "Pass Any Exam. Which of the following questions should a technician ask this customer? (Select TWO).

Which of the following should be done FIRST prior to the installation? A. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. C. Hard drive location in the computer. D. Which of the following should be checked? A. Update the anti-virus software. Failed fan in the power supply. The manufacturer of the computer and hard drive. B.com Ac tua lTe QUESTION NO: 778 sts Answer: D . D." . C. Perform backup of all data. The manufacturer of the RAM installed in the computer.co m 236 .actualtests. Any Time. Remove unneeded external components. Create a restore point. The hard drive location in the computer. Upgrade all drivers. Which of the following should a technician check to resolve the issues? A. Which of the following MOST likely uses a parallel port? A.www.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. "Pass Any Exam. Printing to an older printer C. Connecting a loop-back plug B. B. B. C. CPUheatsink seated properly. D. Connecting to a parallel tape backup device D. The amount of RAM installed.

Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam." . Establish a theory of probable causes of the incompatible driver.www. Which of the following is the LAST step that should be performed? A. Escalate the problem to the next tier support.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. D. Cycle the power to ensure that thent driver works. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.com Ac QUESTION NO: 782 tua lTe sts .actualtests. Standby D. Any Time. Document findings. Standby B. C. actions and outcomes. Always on C. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. B. Hibernate D. Always on C.co m 237 . Wake on LAN B.

relax and try to be as calm as possible while working. Which of the following is the BEST solution? A. C. Zero B. Answer: D QUESTION NO: 785 A. the customer is asking questions wanting to know every step being performed and why. Which of the following should be done to ensure safety? A. It is getting to the point that is becoming a distraction. Send them off on a small task to get a moment to concentrate and finish the job. two monitors. Ask to be excused to use the phone to take a small break outside to get some air. B. B. and a mini refrigerator are plugged into one power strip in a single outlet. CRTs are being replaced by LCDs.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. "Pass Any Exam. Which of the following should the technician do? A. Explain that what is being done is extremely complicated and requires concentration. C. Dispose through proper channels or send it to be repaired. Move the printers to their own UPS to cut down on the amount of devices going to the outlet.actualtests.www. Check that the tube and capacitors are intact. B. two printers. Throw it in the trash. Eight D. Answer: D QUESTION NO: 784 A CRT has stopped working. Continue answering the questions. D. D.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Twelve Answer: A QUESTION NO: 786 Two workstations." . Any Time.co m 238 . Six C. Move some of the devices to other outlets and replace the power strips with surge protectors. Put on an ESD strap and inspect the internal components.

C. Which of the following actions should the technician perform FIRST? A. tua lTe Computers are left on overnight to complete certain calculations and tasks. and properly shuts down the computer. Roll back to a previous restore point. D.com 239 Ac A. Setup a hot site for the office so all data will be backed up. D. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . closes programs. Load a full backup onto the workstation.co m . There are UPSs connected to the equipment but they only last about thirty minutes. B. Have employees shut down their computers before they leave and perform the calculation during their down time. Have an employee work nights to perform the shut down. Replace the CMOS batteries to all affected equipment. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Install a UPS in the office.CompTIA 220-701: Practice Exam C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. C. Replace the power strips with UPSs and eliminate the extension cords. Any Time. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Restore all files from a storage device. B. Install power strips in the office. B. Replace the power strips with surge protectors with longer cords. Install a generator in the office.www.actualtests. Prepare system for automated system recovery (ASR)." . Install software that saves work. D. C. "Pass Any Exam. D.

B. Install a wireless modem. D.actualtests. Change the power settings in power management. Press the function key and then configure the projector settings. The client would like to access the network from outside the home and on the top floor. Set the SSID code on the laptop. Change the power settings on the projector. Which of the following should the customer perform? .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Which of the following should the technician do to solve this issue? A. C.com Ac tua lTe A. C. D. Install an access point. Enable DHCP on the laptop. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Each time the customer closes the laptop the computer goes into standby. B. Change the computer from a laptop to a desktop. Use alt + tab to toggle between screens. Answer: C "Pass Any Exam.www. D. Use the function + f10 key to toggle between screens. Any Time. Which of the following would the technician recommend for the client? A.co m 240 . B. Reboot the laptop to toggle image between screens. Use the function + f8 key to toggle between screens. C." .

C. D. AGP slot C. Which of the following is the BEST recommendation to make? A. The screen is set to automatically dim to optimize battery power when power is disconnected." . Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A.www.co m 241 . D. Any Time. B. B. Cools the power supply C. The LCD backlight is failing. Dissipates heat from the chips D. Install multiple fans. Install a liquid cooling system. The LCD inverter board is going bad.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Answer: C. Heatsink B. This might be an indication that the battery is failing and can no longer hold a charge. C. Prevents motherboards temperature from getting to low B.actualtests. CPU slot D. Install more memory in the system. Prevents the monitor from overheating lTe sts . Use hyper-threading.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.com Ac tua Explanation: A. Answer: B QUESTION NO: 796 "Pass Any Exam.

C. D." .CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. B.1.168. Which of the following authentication technologies can be used? A. To protect the CPU from direct contact with theheatsink. the LCD returns to normal brightness. 192. The LCD backlight is failing.0.10 "Pass Any Exam. Ergonomics B. When the user connects the AC power.actualtests. The LCD inverter board is going bad. 169. The screen is set to automatically dim to optimize battery power when power is disconnected. Smart key C. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. 172.16 12. Biometrics D. the LCD screen gets dimmer.co m 242 . Which of the following should a technician tell the user? A.1 C. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. To provide insulation around the processor.254. To prevent memory vibration caused by theheatsink fan. C. Any Time. To provide thermal transfer from the CPU to theheatsink. D.com Ac tua lTe sts . B. This might be an indication that the battery is failing and can no longer hold a charge.www.16 B.

168.16. 201. 129.co QUESTION NO: 801 m 243 . 201.9 D. 192. 192.253.1.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.25. 92. Any Time. 92.16.25.18.128 B.1 C. 129.9 D.254. 192." .1.128 D.253.254.com Ac tua lTe sts .CompTIA 220-701: Practice Exam D.1.168.18.www.254.10 C.254.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.10.29.1 B.actualtests.16.25.10 C.168.168. 192. 92.29.128 Answer: D Which of the following IP addresses is a class B address? A. 129.18.1.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.1 B. 169.

June171988 C. 201.1 C.25.16.co m 244 .128 B.actualtests. 127.255.10. 169.www.10 B.9 D.1 D. 129. 92. 255.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.10 B.253.CompTIA 220-701: Practice Exam A.0.18. Any Time. s1A@r4A&! B. 169." .16.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.255. 192.254.1.10 D.255 lTe Which of the following IP addresses is a loopback address? sts .10.1 C.10 C.0.254.29.com Ac tua A.168.168.0.168. 172.10.0.168. 192. comptia1 Answer: A "Pass Any Exam. 9ca5rl D. 192.254. 192.10.

com Ac tua lTe sts . BIOS password B. Document the problem. Blu-Ray B. Any Time. Recreate the problem. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. CD "Pass Any Exam. Flash C. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Resolve the problem. DVD D. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Take the computer apart piece by piece until the problem is identified. Keylogger C. D. C. WEP B. B.www." . by default? A. Keyfob D.actualtests. WPA D.co m 245 .CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. SSID C.

www. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. DVD C.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 .com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Capture D.actualtests. Modem C. HDD D. Any Time. IEEE 1394 D. Flash B. Parallel . NIC B. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam." . PCIe B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Graphics C.

CompTIA 220-701: Practice Exam A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A.www. WindowsVista Ultimate C.co m 247 ." . Keyboard C. Windows 2000 D. Windows XP Answer: D "Pass Any Exam. KVM B. Windows 2000 D. Windows Media Center C. Infrared D. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.11a B. Any Time. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. 802. WindowsVista Premium B. Bluetooth C. WindowsVista Basic B. Touch screen D.actualtests.com Ac tua lTe sts QUESTION NO: 816 .

www. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Files can be larger than 256MB B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. My Computer> System> Performance> Settings> Virtual Memory B. Macintosh PC read/write access D. Any Time. User access and permissions options E.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? .CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Network Neighborhood> Ethernet controller B. Legacy support for older systems . Ability to share the file and folders Answer: B. To support dynamic disks B.actualtests. Support for file encryption D. Add and Remove Programs "Pass Any Exam. A." . File encryption options C.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. To allow RAID support C.

CompTIA 220-701: Practice Exam C.co m 249 . ipconfig D. sigverif C. Hide a password document in the workstation D. Never write down the passwords C. which of the following commands would the technician use? A. Any Time.actualtests. In a Windows Vista workstation.com Ac tua lTe sts QUESTION NO: 823 . Control Panel> Power Options D. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WPA Answer: C "Pass Any Exam. Contain on a sticky note on the back of the monitor B. WPA2 D. WEP64 B." . sfc B.www. WEP128 C.

These types of services are known as: A.msc "Pass Any Exam.com 250 Ac tua lTe sts . They ask the employee for their username and password.co m . C. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. Give the caller the username and password. perfmon. B.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Printer Driver B. B. dependency services.actualtests. registry level services. D. Print Spooler D.www. the print spooler requires other services to be running first." . They state they need to upgrade the antivirus protection on the workstation. D. Refuse the callers request and inform an IT manager. Give the caller the information and inform an IT manager. Any Time. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. primary services. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Refuse the callers request and inform the police. Which of the following services may need to be restarted? A. Which of the following should the employee do? A. Windows Spool Service C. C. driver level services.

Check for an externalWiFi on/off toggle switch. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. eSATA C.link and Lynx. Without knowing the specifics of that model.www. A 64-bit processor and a Vista Home Basic operating system B. Serial B." . C. Check the Device Manager for a wireless network device. such as i. printmanagement.CompTIA 220-701: Practice Exam B. D. Any Time.co m . Check for an external antenna. how might a technician determine if the unit has WiFi capability? A. Other companies use other names. print D.msc C. B. 802. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. IEEE 1394 D.actualtests.com 251 Ac tua lTe sts . Check forWiFi radio on/off switch on the function keys. A dual-core 32-bit processor and a 64-bit operating system D. to describe their 1394 "Pass Any Exam. A 32-bit operating system and a 64-bit processor C.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. services.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.

www. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. the phone rings. Which of the following is the BEST action? A. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. "I replaced some of the computer parts and now it is functional. This type of repair will not affect it. such as video devices. C. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. I cannot guarantee that your data will not be lost. I will let you know what happens after the repair. which means delivering data at a guaranteed rate. Which of the following is the BEST response? sts ." C.com 252 Ac A. D." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. "I am not sure if your data will be lost I will confirm with my manager. Have the phone onvibrate before starting the repair. "Here is all my documentation for the repairs. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Your data should be fine. In the middle of doing the repair. Well. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. C. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. please read it and then get back to me with any questions. Any Time. I replaced the motherboard." B." . B. "Pass Any Exam.CompTIA 220-701: Practice Exam products. I am not replacing the hard drive." B.co m . Take the call. This is because it is not only high speed but also supports isochronous data. D.actualtests. Which of the following is the BEST response? A. which is the main circuit board for the PC. Apologize and excuse oneself for a moment to take the call quickly outside the room.

Do the repair. Encrypt the sensitive data so that it cannot be read without a key. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.www. while protecting the data from the operating system related issues? lTe sts . Front panel media lock B. but let the client know that the client will be charged extra for the same repair nexttime. Do the repair with a good attitude. Immediately leave and go to another room to take the call and deal with the repair later. B. making C: the OS and D: the data. Show the client how to put the keys back on. Refuse to do the repair until the client learns how to type with long fingernails. Which of the following is the BEST response to the clients next repair order? A. Hide the sensitive data from casual view using folder Properties . Partition the drive into two logical drives. C.actualtests. D. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. D. Any Time.co m . tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Biometric fingerprint scanner "Pass Any Exam. B. Keylogger C.com 253 Ac A. C. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Partition the drive into two physical drives making C: the OS and D: the data.Attributes. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.CompTIA 220-701: Practice Exam D." .

actualtests. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.CompTIA 220-701: Practice Exam D. B.co m 254 . Install an uninterruptible power supply (UPS). Which of the following is the BEST action to take? A. Cover the extra power plugs not being used with electrical tape. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. D. Power strip C. Unplug the computer after testing and recommend to the client that they need to install a surge protector.www. Check for and remove outdated components. Leave it up to the client to take their own precautions. D. Tell the client they need to install a surge protector soon." . CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Answer: A "Pass Any Exam.com Ac tua lTe sts . C. UPS B. B. Larger power supply D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. C. Any Time. Replace all cooling fans with new ones. Remove excessive dust and loose items.

Document the actions.0? A. Establish a plan. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Class B C.actualtests.255.255.com Ac QUESTION NO: 843 tua lTe sts . Class A B. which of the following actions should be taken NEXT? A.0. C. D. music and browse the Internet. C. Which of the following is the FIRST action to take? A. Any Time. B.www. They have had the system for two years and use it primarily to download photos.0? "Pass Any Exam.255. B. Defragment the hard drive. Identify the problem. The system specifications are still very good. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Class C D.co m 255 . Suggest purchasing a newer processor. D. Increase the systems RAM. Formulate a theory.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Run CHKDSK on the hard drive. Answer: B Which of the following network classes exists if the default subnet mask is 255." .

Class C D. Class A B.www.255.com Ac A.0. Class C D. Class B C.co m 256 .168. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class C D.30.CompTIA 220-701: Practice Exam A.0? A. Class B C.22. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class A B.0? A. Class B C.1? lTe sts . QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255." . Class A B. Class D tua Which of the following network classes exists if a hosts IP address is 192.0. Class C D. Any Time.1.actualtests.0. Class B C. Class A B. Class D "Pass Any Exam.0.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. reserved IP address." . Switch B. Bridge . Task Manager "Pass Any Exam. Class B C.1? A.actualtests. B.www. stationary IP address. Class C D.com Ac tua lTe sts A.1. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Class A B. Any Time.172. dynamic IP address. Router C. Hub D. static IP address. C.co Which of the following devices can automatically assign host IP addresses? m 257 . Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. D.

C. The component is disabled. Double click theprinters icon. C. right click on the print job and select cancel. B. Double click theprinters icon. Double click theprinters icon. right click on the print job and select restart.co m 258 . The components driver is outdated. C. Device Manager C. Answer: D How can a user temporarily stop an active print job when using Windows XP? A.CompTIA 220-701: Practice Exam B. D. Answer: A "Pass Any Exam. Double click theprinters icon. right click on the print job and select restart. right click on the print job and select properties. Double click theprinters icon. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select resume.www. D." . Double click theprinters icon. B. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select cancel.com Ac tua lTe sts QUESTION NO: 853 . Double click theprinters icon. B. D. The components driver is not found. Any Time.actualtests. The component is not installed. right click on the print job and select pause. right click on the print job and select delete. Double click theprinters icon. Virtual Memory D.

5 B. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.www. right click on the print job and select cancel.co m . C. Double click theprinters icon.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. The shared printer is not compatible with the host computers operating system. Answer: C QUESTION NO: 857 In Printer Properties.actualtests. Simple file sharing has not been enabled on the host computer. Any Time. right click on the print job and select restart. 10 "Pass Any Exam. Print sharing has not been enabled on the host computer. Security D. Ports C. Double click theprinters icon. Which of the following is the MOST likely cause? A. C. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. right click on the print job and select resume. right click on the print job and select properties." . Double click theprinters icon. The print drivers have not been installed on theusers remote computer. B. Advanced B. B. D. D. Double click theprinters icon.com 259 Ac tua lTe sts . which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A.

B." . B. A remote salesman must transfer contract data to the corporate office. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Use technical acronyms to show your technical expertise. Please try to be more conscious of static when using this PC.www. 15 D. The technician has verified that the unit is working properly and is now updating the customer on the event.co m Answer: C 260 . lTe sts A technician has replaced a failed DIMM.ended questions. Answer: D "Pass Any Exam. C. Any Time.com Ac tua A. D. C. A remote user updating the antivirus software on their notebook computer. Please inform me if the PC will be processing more work than for which it was designed. B. Only ask the customercloseD. Be sensitive to the customer's culture. A user checking their personal email at an office. A kiosk in a department store that looks up information in their online catalog. Please inform me if you think you want me to come back and check it again tomorrow. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. D. Which of the following responses would be BEST to use? . Please inform me if you continue to have any problems with this PC.actualtests. C.CompTIA 220-701: Practice Exam C. Inform the customer of the expense that is being incurred. D.

C. B. Follow the manager's instructions. Complete a full backup of the workstation before making any upgrades. with a response time to another site of two hours. Answer: A QUESTION NO: 865 "Pass Any Exam. C. B. Call the service manager and inform them that the new service call cannot be made in time. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Call the service manager and inform them of the current situation. Call the service manager and inform them of the current situation. Unplug the workstation and begin the upgrade. Which of the following is the NEXT step to take? A. C.co m . Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. D. share this with the customer and take steps to minimize the reoccurrence. D. B.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Document the core actions and inform the customer the repair has been completed.www. Document the solution. Which of the following would be the BEST choice to address this situation? A. D. Inform the customer of the steps taken during the repair and continue to the next service call. Call the customer and reschedule for another time. Document the entire event. Call the new service customer and re-schedule the call for another time. Remove the cover of the workstation case and use an ESD strap before the upgrade. Before starting any work on the system. Any Time. Upgrade the hard drive and reboot the system. A new service call is received." .actualtests. which of the following is the FIRST course of action to take? A. share this with the customer and take any preventative measures.com 261 Ac tua lTe sts .

CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. C. NTFS-E is an invalid file system name. Installation of updated device drivers sts . TPM D.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . D. Partitioning and formatting of the hard drive D. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. Proper configuration of the BOOT. CDFS. FAT32." . RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. HPFS. Any Time. VRAM C. you can use only NTFS file system because only NTFS support encryption.www.com Ac tua lTe A. CMOS B. B. NTFS.INI file C. Installation of the NTLDR B.actualtests.

WindowsVista Ultimate "Pass Any Exam.www. Windows Vista 64-bit edition D. 802. Windows Vista Home Premium B. IEEE 1394a C. USB 2.11g wireless signal.0 D. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.4GHz spectrum.co m .CompTIA 220-701: Practice Exam A. Windows Vista Home Basic C. Dual-channel C. The customer has installed a new cordless telephone recently that uses the 2.actualtests. Double-sided B. Electrical surges C." . Any Time. RFI B. and does not wish to lose any files in the process. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. A. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). RDRAM D. Which of the following is the MOST likely cause of the customers issues? A. ESD D. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.11n B.com 263 Ac tua lTe sts .

co m Answer: A. Any Time. WindowsVista Business Answer: D. Freeware D.www. If the printer needs a firmware upgrade to print multiple documents at once. Trojans C. D. The user sent ten different documents over a span of an hour. Frequency B." .CompTIA 220-701: Practice Exam E. C. A.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). If the printer needs a memory upgrade to print multiple documents at once.actualtests. Spyware B.B . B. DLLs E. Wattage D.com 264 Ac tua A. If the print spooler service needs to be configured for multi-page printing. lTe sts A user reports that none of their documents are printing. Hertz C. If the printer needs the queue cleared. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Amperage Answer: C Explanation: "Pass Any Exam. Which of the following should the technician check FIRST? . Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A.

The technician had planned to arrive five minutes early. "Pass Any Exam. 32 B. QUESTION NO: 875 How many devices are supported on a single USB port? A. Which of the following is the BEST course of action? A. Use an alternate route and get to the appointment ten minutes after the scheduled time.co m .www.com 265 Ac tua lTe sts . reschedule for another time. call the customer from a mobile phone. B. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Alkaline C. While replacing the power supply in your PC. Pull over." . and explain the delay. C. D. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. Amperage and resistance are not selling points for power supplies. Any Time. Nickel Metal-Hydride B. call the customer and cancel the appointment. 64 C.CompTIA 220-701: Practice Exam Power supplies are rated in watts. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Call another technician and have the other technician reschedule the appointment for another date. Lithium Ion D. 127 D. you must be careful about the wattage it provides. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Pull over.actualtests.

Which of the following is the BEST course of action? "Pass Any Exam. Speak slowly. C. Advise the user to not do anything else. Which of the following is the BEST method of working with this user? A. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. The customer would like another computer so they can make their presentation that is due in an hour.actualtests. until the technician can arrive and work on the computer themselves.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms.co m Answer: A . the customer demands the computer be replaced immediately. Repeat the steps multiple times so that the user can understand the computer terms. to boot the computer and retrieve the users data to a shared network drive. QUESTION NO: 879 A. B. B. Which of the following is the BEST course of action? sts . The user is attempting to install a local printer and has become frustrated and is berating the support staff. After listening to the user.www. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. and an error message of a corrupted file. explain with authority. Any Time. D. Listen and ask questions using non-technical terms." . the hard drive has failed and the data cannot be retrieved within the hour. Shut down the computer. D.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. C. As the technician begins to evaluate the situation. The company has provided remote control software. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Remain calm and positive. Work quickly. using the various OS options available.

Immediately stop working and leave the room to answer the call. Explain to the customer in non-technical terms. Request the customer to leave the room while the call is answered. The technician receives a call and the caller ID shows the call is from the technicians childs school. C. C. larger model. use MMC to grant administrative rights to the user. conducting an initial evaluation of the problem with the customer. Any Time. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Which of the following is the BEST course of action? A. Inform the customer about the need to take the call from the school." . explaining you will remote into the computer and assist in installing the printer. B. D. While the user is talking. they determine that the hard drive has failed. until they have completely calmed down. what has happened to the drive and explain the options available.com Ac tua lTe sts . D. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. Listen calmly to the user. and then tell the user to try the install once again. and then explain why they cannot get the printer installed themselves. in case the customer decides to sue for loss of data. B. Ignore the call. as the school can be contacted later in day. such as a data recovery service.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Answer: D "Pass Any Exam. Which of the following options is the BEST course of action? A. explaining to the user the unit will be restored as quickly as possible. The customer states they have important documents and photos on the drive which cannot be replaced. Remain positive with the user.www. Document on the service record the steps the technician took to evaluate the drive.co m 267 . B. but the data is gone. Immediately replace the hard drive with a new.actualtests. D. C.

Establish the probable cause of the card failure for the customer. B. Test the computer to determine the probable cause of failure. They have checked the printer and found coworkers have been printing documents. Check the work area and keyboard for foreign substances. D. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Any Time. Replace the PS2 keyboard with a USB keyboard and try again. Document the evaluation and actions taken. Discuss options acceptable to the customer to address the issue. Question the user to insure they do not attempt to make changes and break the computer again. Which of the following is the NEXT step to take? "Pass Any Exam. the video card is failing. D.www. . Which of the following is the NEXT step to take? A.co m The technician has completed the repair action on the computer. C. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Check the power connections to the equipment and see if there is a surge protector in use.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. D.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed." . Which of the following would be the NEXT evaluation step? tua lTe sts A. B. Install an on hand video card and show the customer it is repaired. C. Boot to BIOS/setup and confirm the hardware settings are correct. Question the customer on any changes made to the computer before installing the video card.actualtests. Which of the following is the NEXT course of action? . C. Re-evaluate the repair theory to ensure the issue will not occur again. B.

B. Any Time. B. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. Which of the following describes the NEXT step to take? lTe sts . Install the card using the customers log in. The technician has to boot." . as this may have deleted the network printer. B. C.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. The technician needs to install the scanner using the instructions provided. Which of the following actions will BEST resolve the issue? A. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. plug in the scanner. Ask the customer if they have installed a local printer at home. D. ensure the phone and modem properties are set for the local area code. and then install the drivers. Answer: B QUESTION NO: 888 A. After installing the card.co m 269 . Ask the customer to open the printer properties and check the page size and paper orientation. C. After installing the card with the administrative account. D.www. The technician has to turn on plug and play before the scanner will work.actualtests. and then configure the card using the administrative account. The technician has to use Device Manager to update the drivers and then attach the scanner. check Network Places to ensure proper card functionality. have the customer test the card using their log in. D. After inserting the PCMCIA card. C. Check that the network printer is connected to the USB port on theusers computer.

Docking stations will only work if an external power supply is connected. D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). TELNET C. the embedded keyboard will not function correctly. Bluetooth devices will need to add the security code. B.actualtests. B. DNS D. "Pass Any Exam. C. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. HTTP B. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. NETBEUI is unavailable on non-Windows operating systems. B. If the external keyboard number lock is toggled on. When the Bluetooth function is enabled. NETBEUI can only be used on pre-Windows NT networks. C.com 270 Ac A. A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic." .CompTIA 220-701: Practice Exam A. D. Any Time. NETBEUI is designed to be used on small size LANs. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. the Infraredport will no longer function. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . C. If wireless security is enabled on the network.www.co m .

They have a larger platter than other magnetic devices. D. and begin running diagnostics on the printer. Any Time. turn the printer off and on. run a self-test. C. The customer works at a company where the users all print to networked printers. and send a print job. D:\i386\utilities\console D.CompTIA 220-701: Practice Exam D. and then attempt to print from the computer.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. ensure the device is still online. E. tua lTe sts A customer reports that a computer can no longer print. Ask the customer which printer the customer prints to. D:\i386\tools /cmdcons C. They have no moving parts and can tolerate vibration. Which of the following is the BEST approach the technician should take? . "Pass Any Exam. NETBEUI can only be used with DHCP. B. D. is setup as the default printer. They require more power than other drive types. Verify which printer the customer prints to. Reinstall the printer drivers." . run a print engine test.com Ac A. Answer: A. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A.actualtests. turn the printer off and on. They are susceptible to failure typically caused by strong vibration or rough handling. NETBEUI is not a routable protocol. Redirect the customer to another printer if available.co m Answer: D 271 . B. D:\i386\tools\console B. and verify the correct tray is being selected before printing. C.www.

and require more power. Blu-Ray drives can read Blu-Ray media. D. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. D.actualtests. SATA drive sts . DVD media. and require less power. Solid state drives are faster. more reliable. and CD media. C. and require less power. DVD media. Solid state drives are slower. and require more power.www. Blu-Ray drives can read Blu-Ray media. Solid state drives are faster. Flash drive D. DVD drives can readBlu-Ray media. more reliable. Solid state drives are slower. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. DVD drives can readBlu-Ray media. C. B. more reliable. IDE drive C. B. DVD media. but not CD media.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . USB hard drive B. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A.com Ac tua lTe A. DVD media. magnetic drives. more reliable. and CD media. which of the following holds true? A. but not CD media." .

TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol.com 273 Ac tua lTe QUESTION NO: 901 sts . Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. 23 D.www. Liquid cooling systems are less efficient than the traditionalheatsink technology. Liquid cooling systems are less effective at cooling the processor. Any Time. 20 B." . D. where a router interconnects one or more networks. HTTPS D.CompTIA 220-701: Practice Exam A. FTPS C. where a router interconnects devices on a network. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. Liquid cooling systems are more effective at cooling the processor. B. "Pass Any Exam.actualtests.co m . FTP B. A switch interconnects one or more networks. by default? A. B. and a switch transmits data directly to the device. C. 21 C. A switch interconnects devices on the same network to be able to communicate. C. A router broadcasts all data packets that are sent on the network. Which of the following ports needs to be blocked to prevent Internet access? A.

Wake on LAN (WOL) B. Partition the hard drive.com Ac tua lTe sts . CDFS D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. D. and a router transmits data directly to the device. which of the following is the BEST task to perform? A. B. Suspend D. Any Time." . Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional.www. NTFS B.co m 274 . Backup the hard drive. A switch broadcasts all data packets that are sent on the network. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. C. which of the following file system formats would be the BEST choice for security purposes? A.CompTIA 220-701: Practice Exam D. FAT32 C. Hibernate Answer: D "Pass Any Exam.actualtests. Format the hard drive. Standby C. Update the device drivers.

" . Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. System Information C. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. Disk Management D.com 275 Ac tua lTe sts .www. WPA was an upgrade. WEP2 C.11i network standard that ensures the most secure wireless encryption. Device Manager B. but WPA2 was the most secure standard.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. Any Time. WPA D. Security key used C. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Broadcast name B.co m . WEP was the original encryption standard developed for WiFi networks. Encryption type D. WEP B. SAFER+ is used to encrypt Bluetooth communications. WPA2 Answer: D Explanation: WPA2 is the more secure 802. but that could be easily hacked.actualtests.

Any Time. Which of the following has MOST likely been performed? A. A program that is used to track user information for commercial reasons. Drive lock D. "Pass Any Exam. QUESTION NO: 910 Which of the following BEST describes a virus? A. Malicious code that can propagate itself to different host files. Port 25 has been opened. A program that appears to be harmless but has a malicious agenda." . D. B. Port 25 is no longer being used. A malicious program that spreads itself in a system without the need of a host.CompTIA 220-701: Practice Exam A. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. B. C.com Ac A. Fingerprint scanner C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25.actualtests.co m 276 . Windows Key + D C. Ctrl + Alt + Esc B. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . IR scanner B. Ctrl + Alt + L D.www.

SATA B. Port 25 is setup for port forwarding. Username and password B. The hard drive is set to pre-format conditions. Which of following drive types did the technician install? A. D. C. Solid state Answer: D "Pass Any Exam.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. BIOS security D. Data has been restored." . Data has been backed up. Port 25 is running at full duplex. D.CompTIA 220-701: Practice Exam C. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Any Time.actualtests.www. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Biometrics C. IDE C.com 277 Ac tua lTe sts . m Answer: B . B. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. The hard drive has been reformatted. PATA D.

Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.7GB? A.www. Solid state B.co m 278 . FDD D. CCD barcode reader B.actualtests. Floppy disk C. Any Time." . Single-layer DVD D. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. IR keyboard D.7GB of data. Optical C. Laser barcode reader C. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.com Ac tua lTe sts . Dual-layer DVD B.

DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Any Time." . Auto Alignment B. My Network Places B. Degauss D. My Computer D.actualtests. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Start Menu C. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A.com Ac A.co m 279 . Event Viewer "Pass Any Exam. Task Manager B. Resolution C. HDMI B. S-Video C.www. VGA D.CompTIA 220-701: Practice Exam A. Control Panel C. Task Bar D.

Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A." . "Pass Any Exam.com Ac Biometric authentication is a security feature preventing access to a device. Verbal recognition D. Dial-up B.www. DSL D. Satellite C.actualtests. Fingerprint scan B. Dial-up C. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co Which of the following network connections uses an analog signal? m 280 .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Password C. Any Time. Satellite . Cable D. Which of the following is an example of this feature? tua lTe sts A. Wireless B.

PDAs "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.0 B. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 5 meters (16 feet) B. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. USB 1." .www. 480Mbps C. 10 meters (33 feet) D. Desktop PCs D. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. 7 meters (23 feet) C. 800Mbps D. Notebooks C.actualtests. 400Mbps B. IEEE 1394a D. USB 2.1 C. Cell phones B. Any Time.0 interface? A.co m 281 .com Ac tua lTe sts .

com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.actualtests." . 400Mbps D. 15 C. Right click on My Computer > Properties > Network Identification Tab C. Control Panel > System Applet > Properties > Advanced Tab D. 7 B. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. Right click on My Computer > Properties > Computer Name Tab B. 300Mbps C.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 150Mbps B. 63 D. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.www. 800Mbps . Any Time.

which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Windows Server 2003 C. Optical DVD. Intel Itanium C. Any Time.www." .CompTIA 220-701: Practice Exam A. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .RW drive Answer: B QUESTION NO: 934 In Windows XP. Windows 2000 Professional D. WindowsVista Business B. CRT monitor C.co m . Intel Pentium 4 Extreme Edition D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.actualtests. Laptop LCD screen B. USB mouse D.com 283 Ac A. Intel Pentium M B. Intel Core 2 Duo "Pass Any Exam.

9-pin male to male C. The StickyKeys option is enabled. Answer: B "Pass Any Exam. 6-pin male to 4-pin female B." .actualtests. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Newer ATX power supplies do not use pins 21 through 24. The ToggleKeys option is enabled. Any Time. Newer ATX power supplies are 20/24 pin compatible.com Ac QUESTION NO: 939 tua lTe sts . Which of the following is the BEST reason why this fix worked? A. C.co m 284 . Older ATX power supplies are no longer available. numbers appear on the screen. After clearing it with the manufacturer. Answer: B While replacing an ATX power supply in an older model desktop PC. The FilterKeys option is enabled. the cable is plugged in and the PC is up and running. Which of the following is the correct cable to use? A. Which of the following is the MOST likely cause of this situation? A. B. D. C.www. The NumLock option is enabled. B. D. the technician observes the motherboards main power connector has less pins than the new power supply cable. Older ATX power supplies have a separate P4 connector. 4-pin male to male D.

co m 285 . Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. On the front side bus D. RDRAM "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. DDR2 C. SDRAM B. Printer settings D. SODIMM D. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Print queue C. Cable C. Print test page B.com Ac tua lTe sts ." . On thesouthbridge chip C. DSL D. Any Time.actualtests.www. Fiber B. Between the CPU and RAM B.

STP D. UTP .11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam." . RJ-45 D.actualtests. BNC B.11g D. 801. has the GREATEST throughput and amount of coverage? tua lTe sts A. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. 802.11n C.www. Non-plenum C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. 802.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . 802. by default. Plenum B.com Ac Which of the following wireless types.11a B. Any Time. ST C.

B. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department.co m . Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Maximum resistance C. Trojan attack C. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. Denial of Service (DoS) attack D. D. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Maximum input voltage B. Any Time. Re-install the OS." . Attach an external keyboard. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Maximum output wattage D.actualtests.com 287 Ac A. Which of the following threats has been attempted? sts . The technician explains this is against company policy. Press ctrl + alt + delete on the keyboard. C. Compliance in the workplace "Pass Any Exam.www.CompTIA 220-701: Practice Exam A. Social engineering B. Dealing appropriately with confidential materials B.

com 288 Ac tua A.co m . token ring. Any Time. Event Viewer B. It is company policy that all documents be labeled even if they are not sensitive. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup.R.www. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked." . A. 150 meters (492 feet) "Pass Any Exam.A. Unclassified B. Configuration Utility D.CompTIA 220-701: Practice Exam C. Self monitoring. 328 meters (1076 feet) B. Which of the following should be used? sts QUESTION NO: 952 . analysis and reporting technology (S. 100 meters (328 feet) C. and ATM. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Cultural Sensitivity D.M. Despite the stricter performance specifications.actualtests. Task scheduler C. 30 meters (100 feet) D. Which of the following security elements governs data sensitivity? A. Exceptions C. Professionalism in the workplace D.

A. fixed resolution of an LCD is called the native resolution. NiMH C. Any Time. Pixelation D.actualtests. NiCd B. Contrast ratio C. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. This chemistry has a high energy density and is lightweight.www.com 289 Ac tua lTe sts . Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Alkaline D. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. . The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power.co m Explanation: The single. Besides they only receive charge if the voltage is low.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Native resolution B." .

Portability B. QUESTION NO: 959 "Pass Any Exam. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A.CompTIA 220-701: Practice Exam A. True B. In addition. The BIOS must support ACPI B. Any Time. ACPI must be supported by the computer motherboard. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. YOU must be running Windows 95 or later C. Increased performance C. basic input/output system (BIOS).actualtests." . Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. Higher-quality construction Which of the following is not a requirement for ACPI to function? A.www. . Answer: B Explanation: You need Windows 98 or later to use ACPI.co m Answer: B 290 . The motherboard must support ACPI D.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. and the operating system. The processor must support ACPI. You always need to compromise in configuration when you purchase a laptop in your decided budget. the motherboard and processor must support the standard. Desktop replacement D.

The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. Touchpad B. RFI B. Any Time. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. Mouse C. 184-pin DIMM D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. ESD C." .actualtests. Point stick D. CRT D.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. EMI Answer: A "Pass Any Exam. The SDR SDRAM uses DIMMs with 168 pins. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development.www. 168-pin DIMM B.5v. 200 MHz and 266 MHz with operational voltage 2. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. 72-pin SIMM C. such as wireless communications.co m 291 . The SIMM is the predecessor to the DIMM.

CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.SYS B. . Where could you check for troubleshooting information? (Choose all that apply.co m What does Safe Mode allow you to do? . The server log Answer: B." . C.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Run Windows without processing AUTO EXEC. thus forming an image on the drum? "Pass Any Exam.actualtests. Logic bomb D. Boot the system without scanning drives. Worm C. The video card manufacturer's website C. Skip loading the Registry. Any Time. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. The manual that came with the card D.BAT and CON FIG.com 292 Ac tua lTe sts A. Another computer with the same video card B. Start Windows using only basic files and drivers. DOS B.) A. D.www. Windows loads only basic files and drivers so that you can find out the configuration errors easily. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.

actualtests. What can we benefit from a password generator? lTe sts . Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A.EXE "Pass Any Exam.com Ac tua A password generator can be part of a password manager.CompTIA 220-701: Practice Exam A. Automated System Recovery (ASR) B. RDISK. Generators create new passwords every time a user signs in to prevent social engineering. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Developing D. Brokenfuser Answer: B QUESTION NO: 967 A. Dirty drum D. D. Any Time. Defective toner cartridge B. Writing B. Generators eliminate a user's tendency to create passwords that can be a security liability.www. When a password policy enforces complex rules." . it can be easier to use a password generator based on that set of rules than to manually create passwords.co m 293 . thus forming an image on the drum. Generators extend the requirement to periodically change passwords. C. Worn pickup rollers C. Transferring C. Generators eliminate the requirement to establish log-in attempt limitations. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. B.

respectively.co m . AC in.com 294 Ac tua lTe sts . Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. DC in. and CD media. A. CSMA/CA D. of power supplies and AC adapters? A.CompTIA 220-701: Practice Exam C. False Answer: A QUESTION NO: 970 Of the following voltage pairings. True B. DC in. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. DC out C. AC in. Any Time. ISO C. which one accurately represents the input and output. Enhanced Startup Disk (ESD) D.actualtests.www. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. CSMA/CD "Pass Any Exam." . you need to use Automated System Recovery (ASR). QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC out B. DVD media. OSI B. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. AC out Answer: C Explanation: The AC in. DC out D.

actualtests.4GHz radio frequency range and are directly compatible with each other are 802. 802. Although Incremental backup clears the archive bit. Copy backs up all files but does not clear the archive bit.co m .www.com 295 Ac A." .11d D.) lTe sts . QUESTION NO: 973 Answer: B.11a B.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.11g. Incremental D. it only backs up files the files that have changed since the last backup.11b and 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. Normal C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802. you need to select the normal backup type.11g tua Which of the following wireless IEEE standards operate on the 2. 802. 802.11a operates in the 5GHz range and 802.11d is not a commonly implemented standard. Complete B. 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. Any Time. There is no such option as Complete backup. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11b C.

Security zones D. Any Time. 2.BAT B. WINNT32.co m 296 . SETUP. .CompTIA 220-701: Practice Exam A.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. It is the first layer of access control that is intended to delay or deter entrance into a facility. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 1. The extended-density 3½? floppy diskettes can be formatted to 2. Perimeter security B. WINNT. 720KB C." . 360KB B.44MB.44MB D.www. INSTALL. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.EXE D.EXE C.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.88MB. QUESTION NO: 977 "Pass Any Exam.actualtests. Mantraps C.

and then remove it from laptop. Star B. Configuration file issues C. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ATT RIB D. Swap file issues OE. AUTO EXEC.www.com 297 Ac tua lTe sts . Any Time. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.actualtests." . ERASE C.BAT issues D. BUS C. System.co m .Only attributes on the file before you replace the file? A. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. Ring D. System files not found B.Boot file issues Answer: C "Pass Any Exam. A. and ReaD. True B. UNDELETE B. which command do you use to remove the Hidden.CompTIA 220-701: Practice Exam In order to delete and/or replace system files.

com Ac A. False tua QUESTION NO: 983 lTe Answer: A sts A. The server indicates that it has exceeded its session limit. False . Read Only C. True B. Archive D.www. Virus attack D. TCPACKattack B. m 298 . Any Time. True B.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. System "Pass Any Exam.actualtests.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Hidden. Smurf attack C. Which type of attack is probably occurring? A. B. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A." .

which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . They are supported by NTFS files system. You notice that among all of the other ports. What services are associated with these ports? (Choose two. port 443 and port 80 have been disabled. FTP C. Read Only. Cable B. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.co m 299 .CompTIA 220-701: Practice Exam E. Satellite C. Refer to the following Internet connectivity methods. Telnet B. Compression Answer: A.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.C.actualtests. Dial-up Answer: C QUESTION NO: 987 USB. Any Time. HTTP D. The attributes such as Encryption and Compression are not supported by FAT 32. and System attributes on the files.B. True "Pass Any Exam.D QUESTION NO: 986 A.www.) A. HTTPS Answer: C. eSATA and Express Card/54 are examples of hot pluggable devices A. DSL D." . Archive.

once setup. Any Time. B. is necessary to be entered before booting into the operating system? A. Hide answers/explanations Atypical backlight technology is A. CCFL C. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.25-inch form factor and must be installed in the larger drive bays C.co Answer: D m 300 .com Ac tua lTe sts QUESTION NO: 989 . floppy drives have a 5.www. Because it is antiquated technology. you must insert the connector correctly or the drive can be damaged. D. the floppy drive requires no external access. LCD D. CRT B. floppy disk drives can no longer be purchased new. User Accounts C. BIOS D. Although some drives might not clearly key the receptacle for the Berg power connector." . Like DVD. POST B. LDAP Answer: C "Pass Any Exam. Like a hard drive. LED Answer: B QUESTION NO: 990 Which of the following password.ROM drives.actualtests.CompTIA 220-701: Practice Exam B.

Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. For example. Network C.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. "Pass Any Exam. Hardware profile C. modern operating system on a computer lacking mutable secondary storage? A. D. Roaming profile B. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. C. B. which statement concerning CPU and RAM configuration is most true? A.actualtests. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Live CD B. Floppy D." . Driver signing D. Which of the following feature enables that? A. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. the portable computer will automatically connect to a wireless network. if it is used in a hotel or on an airplane.com Ac tua lTe sts .www. however. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. Any Time.co m 301 . a portable computer with a docking station is generally connected to a local wired network.

what is your recommendation so as to avoid the potential damage during transit? A.www.actualtests.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . a customer calls you and is wondering what requires special attention if he wants to ship a laptop. VPN C. WAN D. As an experienced technician. malicious software that changes the user's home page D. Remove DVD. malicious software that is self-replicating and self-propagating B. Remove Backlight D. During your working hours." . HTTP sts .com 302 Ac tua lTe A.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove LCD C. Remove PC card adapters B. Any Time. FTP B. malicious software that monitors Internet surfing habits C. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.

B A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. C:\System32\Win B. C:\Win\System32 "Pass Any Exam. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. True B. DNS server Answer: A.www. Any Time.co m 303 .) A. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. IP address B.com Ac tua lTe Refer to the following descriptions. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Default gateway D. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 ." . D. B. C. C:\System\Windows32 C.actualtests.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. Subnet mask C. A VPN is a secured line of communication between two points through a public network.

Inverter C. System lock-up sts When a Windows-based application attempts to access memory another program is using.co QUESTION NO: 1002 m 304 . Screen D.CompTIA 220-701: Practice Exam D. Windows protection error B. Socket479 B. Backlight B. ZIF C. what is the error that will be generated? . C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A.actualtests. SPGA "Pass Any Exam.com Ac tua lTe A. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. It also occurs when a program tries to access a memory address which does not exist. General protection fault C. Any Time. Illegal operation D." . This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.www. LPGA D.

double-layer DVD+R B.com Ac A. single-layer DVD. Right-clicking the mouse and dragging the Taskbar to make it bigger B.co m 305 . Controller C. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Drive interface B. Single-sided.R D.www. Double-sided." . Hard disk D. Any Time. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Highlighting the Taskbar and double-clicking in the center tua lTe sts . pausing until the pointer turns into a double-headed arrow. Double-sided. No other given options can store roughly more than 17GB of data. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. single-layerBlu-ray disc C. The dual layer capacity of Blu -ray disk is 50 GB. Left-clicking the mouse and double-clicking the Taskbar C. Moving the mouse pointer to the top of the Taskbar.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. Double-sided. Host adapter Answer: A "Pass Any Exam. and then clicking and dragging D.actualtests.

22 C. 23 D.co m . take advantage of human shortcoming to gain access that should otherwise be denied. Power surge D. A HDD magnetically stores data on discs that are known as platters. What term do you use to describe attacks of this type? A. Any Time. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Social engineering B. you decide to use your firewall to block the Telnet protocol. 21 B.com 306 Ac tua lTe sts . Some attacks. controller. IDS system C. you explain. What is usually a cause of this? A. Biometrics "Pass Any Exam.actualtests." . The drive interface is the computer bus that connects the hard disk drive to the processor and memory.www. Perimeter security D. and a host adapter. Spilled liquid B. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Improper manufacture C. you notice a discolored area. Which port will you need to block to prevent Telnet from being used? A. You explain to them that not every attack depends on implementing advanced technological methods. you're trying to educate users on the importance of security. QUESTION NO: 1007 To increase security.

7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.co m 307 . lTe sts .actualtests. Other companies make use of other named such as i. /? B. /help C. such as video devices. /and D." .www. /more Answer: A QUESTION NO: 1012 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. to describe their 1394 products. 127 C. This is because it is not only high speed but also supports isochronous data.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. which can connect up to __peripherals in a daisy-chained topology.link and Lynx. Any Time. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. 63 D. which means delivering data at a guaranteed rate. 15 B. It was used with trademarked name FireWire. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. A.

Tracert D.exe at the command prompt. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. Ink cartridge B. Click Start-> All Programs-> Search. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Run search. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle.co m 308 . tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics.www. Click Start-> Search. B.actualtests. sts . C. Ping B. D. This ink is fired through Ink Cartridge. Paper tray Answer: A QUESTION NO: 1014 In Windows XP.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A." . Ipconfig C. Left-click a directory and choose Find. Toner cartridge C.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Daisy wheel D. Answer: D "Pass Any Exam. how can you start a search for files and folders? A. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Any Time.

C.226.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. This is not a valid IP address . Keep records of accident reports. Display an OSHA poster in a prominent location.) A.www. Berg "Pass Any Exam. Any Time. Class A B. Attend yearly OSHA safe work environment seminars.1.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Class C D.co m You have a computer with the IP address 171. B. C. Class B C. B. Use a cart for heavy objects." . C. D.18. which of the following are good procedures to follow? (Choose all that apply.actualtests.) A. Answer: B. Lift by bending over at the waist. AT system connector B. Ensure that there are no safety hazards in your path. What class is this address? . Provide properly maintained tools and equipment. Answer: C.com 309 Ac tua lTe sts A.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Carry monitors with the glass face away from your body. D.

as well as additional ports. An overheating printer C. A broken cleaning blade Answer: C. you see residue from previous images on the output. For example.actualtests.D QUESTION NO: 1022 "Pass Any Exam.) A. to a laptop. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. A bad erasure lamp D.www. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. without sacrificing the mobile computing functionality of the machine. S2 C. A faulty transfer corona wire B. S4 QUESTION NO: 1020 A.co m Answer: C 310 . What two things are the most likely causes of this problem? (Choose two. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A." . True B. S1 B. . Molex D. S3 D.com Ac tua lTe sts The docking station adds expansion capabilities. Any Time.CompTIA 220-701: Practice Exam C.

So. he takes the computer to the Repair Center and as a technician. Recently. Ask the customer when they would like to have the work completed. D. C. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Before leaving the Repair Center. The 4 pin Berg connectors provide power "Pass Any Exam. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. there is something wrong with it. but he has no idea what the problem is. SoliD. Memory cards C. Inform the customer that others are waiting. SATA hard drives most often use the same type of power connector as PATA hard drives." . Therefore they use Molex connectors. the customer is anxious to know when he might come back to pick up his computer. C. you are responsible for fixing the problem. Thumb drives B.actualtests. while Berg connectors are used with floppy drives. D. Give the customer an estimated time for repair based on the technicians assessment. B. The technician will get back to them as soon as possible. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Ask the customer to check daily to see when it is completed. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. B.www. Molex connectors are used with PATA hard drives.state drives D. What is the best answer to that? A.co m .com 311 Ac tua lTe sts . Any Time.

Tablet C. The charge below 3. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. "Pass Any Exam. It has a fliparound screen and can be held like a large notebook. lTe sts . 300.www.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. Both SATA Power connector and Molex connector cannot be used on the same drive.000volts C.co m .com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3.actualtests. Luggable B.CompTIA 220-701: Practice Exam supply to floppy drives. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.000 volts to feel a shock. It also allows you to write notes directly on the screen with a special pen called stylus. Netbook D. Any Time.000volts D. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.000 volts is below human sensation." . 300volts B. The P8 and P9 connectors are used by AT-based motherboards. 30. 3. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. SATA hard drives and PATA hard drives do not use the same type of power connector. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.

Any Time.co m 313 . True B.com Ac tua lTe sts . False Answer: A "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A.www." .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.