CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Which of the following can be disabled in the BIOS to prevent this message from appearing? . WiFi Protected Access (WPA) D. Which of the following is needed to solve this issue? A.www. C. D. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Flash C. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Any Time. The PC needs a NLX to ATX adapter.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket." . B. The PC needs an AT-to-ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A.actualtests.com Ac tua lTe A. Trusted Platform Module (TPM) B. Tape D. The PC needs a 24-to-20 pin ATX adapter. The PC needs a 26-to-20 pin ATX adapter. SDD B.co m 7 . Intrusion detection C.

DVI B." . video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Device Manager> expand 'Sound. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A.co m Which of the following connectors are used for musical equipment? 8 .com Ac tua lTe sts A. Cable C.actualtests. After extracting the driver. Hardware Compatibility List "Pass Any Exam. 6-pin mini-DIN D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. HDMI . DSL B. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. MIDI C.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP.www. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. how would the technician update the driver? A. Satellite D. System Information B. Any Time.

Power supply C.255.actualtests.0.255. C.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.0. Which of the following components has MOST likely failed? A.255 C.1.255 D.255. because of the wide variety of models shipping with this BIOS. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. "Pass Any Exam.255 B.0.0-255. Any Time. D.0.255.255.CompTIA 220-701: Practice Exam C.0. NIC D. which of the following is true? . and 2 short beeps.co m Answer: A . B. 224.255.1.1-126.0-191. Toner is applied to a photoconductor and transferred to the media.com 9 Ac tua lTe A. Sound card B. 192. 1. the beep codes may vary.www.255.255." . A wax-based substance is melted and applied directly to the media. Toner is sprayed to the media. Watson D. sts In the laser printing process. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. Heat is applied to heat-sensitive media to create an image. Dr.0-223. 128.0. However.

ST C. DVD C. Blu-Ray D." . RJ-11 D. NAT translation D.co Which of the following connector types is used on CAT5e cable? m . WPA encryption B. Any Time. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-45 B. BNC .www. the technician discovers that the user was eating lunch while typing the document. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. MAC filtering C.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. in which the keys are not typing anything within document editing software. Floppy B. The technician comes to the conclusion that liquid was "Pass Any Exam.actualtests. After questioning the user. Which of the following describes the method the technician would MOST likely use? tua lTe sts A.com 10 Ac A technician is installing Windows Vista onto a new computer locally.

" . chipset. Check the ink cartridges for proper ink levels. C. A. The printer successfully feeds paper through the unit while running the manufacturer's print test. Update the firmware in the printer. Replace the keyboard with a new keyboard.3 V rails.www. D. because most of the electronic components (CPU. 15 E.actualtests. QUESTION NO: 33 "Pass Any Exam. RAM.CompTIA 220-701: Practice Exam spilled onto the keyboard. C. Replace the fuser in this printer. 5 C. which of the following would be the NEXT step to follow? A. B. Verify the system functionality. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer.3 V for power supply. AGP and ISA cards) used 5 V or 3. 24 Answer: A. 6 D. Make closing notes of the repair.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. D. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). 3. Check the toner levels in the printer. B.co m . but nothing is being printed on the paper. Which of the following should the technician do FIRST? A.com 11 Ac tua lTe sts . Ask the user open-ended questions. According to the troubleshooting theory. Any Time. PCI .3 B.

Barcode reader B. Roll back the video driver C.www. 21 B. Update the video driver B. 23 C. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.actualtests. KVM D. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer." . Any Time. Which of the following should the technician perform FIRST? A. 80 "Pass Any Exam. Smart card reader C. Run a System Defragmentation D.co m 12 . when the video game starts the computer crashes. Provide for heat transfer from a component to theheatsink D.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A.com Ac A. 25 D. Insulate a component from the friction of theheatsink B. Reduce heat on a component through evaporation C.

Power on password B.co m . Leave the document open and do not mention it to the user and proceed with the work. Without it the computer will not "Pass Any Exam. Any Time. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Close the document without commenting to the user and proceed with the work. Ask the user to close the document so that the work can proceed.www. Flexible PVC outer jacket C. Upon making the connection. Copy the document to a network drive as a backup so that work can proceed. Intrusion detection C. the technician discovers the customer has a confidential document open. B. Complex logon passwords D.com 13 Ac QUESTION NO: 39 tua lTe sts . Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Recommended for analog phone lines B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Which of the following steps would be BEST to take? A. C. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Recommended for ceiling use only D. When the system is first turned on it will prompt for the Power On password." .actualtests. D.

sts . QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. the card refuses to fit into the expansion slot.www. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. D. Which of the following is MOST likely the reason? m 14 . The card is a PCMCIA card and the laptop supports PCI Express cards. BNC D. and USB webcam installed and connected. RJ-11 C. C. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.co A technician is trying to install a previous-generation expansion card into their new laptop. Answer: B "Pass Any Exam.' It has a USB flash drive. The card is a PCI Express card and the laptop supports PCMCIA. However. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. RJ-45 B.com Ac QUESTION NO: 42 tua Answer: D lTe A. D.CompTIA 220-701: Practice Exam continue to boot. The expansion slot needs to be enabled in the BIOS first. Any Time." . The computer's BIOShas the USB printer below the hard disk in the boot order priority list.actualtests. B. B. Which of the following is MOST likely preventing the machine from booting normally? A. The card needs to have the compatibility jumpers set before it can be installed into the system. USB printer. C. The computer's BIOShas the flash drive above the hard disk in the boot order priority list.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Upgrade the processor B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard.co m . Which of the following devices are the additional four pins used? "Pass Any Exam. After checking to make sure the network printer is available. C. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Request the manager to assist in the situation.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. D. Start>Settings>Control Panel>Administrative Tools C. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Delete personal data Answer: B. Politely inform the user that all questions will be answered later. Start>Settings>Network Connections B. another user begins asking irrelevant questions. B. Delete existing programs D. the technician checks the port the printer is assigned to and finds it is set to LPT1:. which of the following are best practices? (Select TWO). Take a long break to step away to relax and refocus.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. A.actualtests. Update the BIOS C.www. Start>Settings>Control Panel>Accessibility Options D. Any Time.D QUESTION NO: 64 While a technician is working on an employee's computer. Leave the station and call another technician to complete the repair. A. Upgrade the firmware E. Which of the following is the BEST course of action? A." .

Incompatible print driver D. Positive attitude Answer: A "Pass Any Exam. Applets B." . Features C. Personal calls B. Cultural sensitivity C.com Ac A. The processor C. Extra RAM D. The user was able to print previously. a user is unable to print documents to locally attached printers or network printers. Timeliness D. Print spooler is not running tua lTe On a Windows computer. Extra drives B.www.actualtests. Widgets D. Printer hardware problem C. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A.co m 22 . Any Time.CompTIA 220-701: Practice Exam A. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Incompatible cabling B.

mouse. 802. Any Time. 802.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.11g D.11b C. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. printer. and network when using a laptop? "Pass Any Exam.www. Use a lint free cloth and glass cleaner B. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Anti-virus software D.co m 23 . 802.4GHz band with a maximum data rate of 11Mbps? A.com Ac tua lTe sts . Use a dry paper towel and an anti-static strap C. monitor.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. 802." .11a B. Anti-spyware software B. Anti-adware software C. Use a slightly damp cloth and a vacuum D.

192.actualtests.255.255 C. Network hub C. Any Time. Listen and do not interrupt the customer. Restate the issue or question to verify understanding. B. Docking station D.co m 24 . Provide a way to recover corrupted print jobs through the command prompt. Delete a virus that has infected the hard drive through the command prompt. Offer different repair options for the user's convenience.0 Answer: D "Pass Any Exam.255. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. C. Bluetooth B. B.0.255.www. D." .255.0. Provide proper documentation on the services provided. 224. a technician's NEXT course of action should be to: A. Allow the restoration of a previously made image of a desktop through the command prompt. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .com Ac tua A. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. Provide a way to access the hard drive in an emergency through the command prompt. 255. C.0 B. 127.0. After they finish explaining.CompTIA 220-701: Practice Exam A.255 D.0. D.

B. Dual core processing . The processors are made with a 64nm manufacturing process.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. C.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Stylus "Pass Any Exam. Blu-Ray D. The processors contain 64K new transistors. The processors have an additional 64 instruction sets. Hyper-threading B. AMD Athlon 64 and 64 FX? A.www. SpeedStep technology C. Any Time. Quad core processing D. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. D.actualtests. SD card B.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. Zip drive C." . The processors provide a 64-bit register.

Any Time.www. Smart card C. "Pass Any Exam.actualtests. PCIe C." . FAT32 B.CompTIA 220-701: Practice Exam B. CDFS . Which of the following is the MOST likely reason? A. NTFS D. PCI B. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.com Ac tua lTe sts A. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. FAT C. ISA D. Biometrics D.co m Which of the following file systems MUST be used when implementing EFS? 26 . QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. The hard drive needs ATA drivers loaded via the F6 option during install. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.

KVM C.www. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. The hard drive did not have the jumpers configured correctly and needs to be checked.actualtests. Before the drive is replaced. C.co m . PCI Express card B." . it will ask you if you want to install drivers. Docking station Answer: D QUESTION NO: 85 A. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. A token device C. PCMCIA card D. A smart card reader B. A biometric device D. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. Just at this point press F6 and show the drivers on the floppy. which of the following troubleshooting steps should be done? "Pass Any Exam. The hard drive is incompatible with Windows XP and needs replacement. otherwise it may try to boot from floppy ). Any Time.CompTIA 220-701: Practice Exam B. Of which of the following is this an example of? tua lTe sts . The hard drive needs SATA drivers loaded via the F6 option during install. D.com 27 Ac A technician has a security device which displays a number that changes overtime.

MSCONFIG Answer: B QUESTION NO: 89 802. but the information is limited. MMC C. MSINF032 D.exe C. The Services window will open.actualtests. Perform a backup D. msinfo32.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. services. Any Time. Device Manager B.msc from the Run option on the Start Menu.co m . Identify the problem C. The first is to use the MS Configuration Utility by typing msconfig. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.11g has the potential to support up to: "Pass Any Exam. Establish a theory of probable cause B. software and network components? A. sts .com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. The preferred way to make changes to services is to launch services.CompTIA 220-701: Practice Exam A. gpedit.exe D. If you want a quick visual of which items are running or stopped.www." .mmc B.exe in the Run box accessed via the Start Menu. services. followed by clicking the Services tab. this is fine.

Save information for critical files before system shut down C. Passwords D. of a non-recoverable nature. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.actualtests. 54Mbps. Firewall B. B.com Ac tua A. Diagnostic purposes of a critical system error D. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Windows Vista Home "Pass Any Exam." The term is named after the color of the screen generated by the error. that causes the system to "crash. 100Mbps. C. Driver updates for new installations B. D." .CompTIA 220-701: Practice Exam A.www. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Any Time.co m 29 . Smart cards C. Windows Vista Ultimate B. 50Mbps. 11Mbps. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ).

CompTIA 220-701: Practice Exam C.com 30 Ac tua lTe sts . C:\Users\ D.co m . Magnet D. C:\Windows\System32 B. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO)." . Which of the following BEST solves this issue? A. LCD C. Remove all unneeded peripherals B. C:\ProgramFiles C. QUESTION NO: 95 A laptop's battery will not charge. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Any Time. Toggle theFn keys C. Cordless phone B.actualtests. Windows XP Home D.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. a technician should look in which of the following default locations? A. Plug the laptop into a UPS Answer: C "Pass Any Exam. CRT Answer: A. Swap the A/C adapter D. A. Microwave E.www.

Which of the following memory types would be the correct type? A. Any Time. Control Panel C.actualtests. Internet Explorer Properties D." . A private tunnel through the Internet to securely communicate with a remote network. B. SDRAM D.www. A security encryption feature that encrypts wireless traffic with an access point for communication.co m 31 . A network which has no connection to the Internet and is private by design. Where can the technician configure this setting? A. DDR RAM C. C. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. BIOS B.com Ac QUESTION NO: 98 tua Answer: B lTe A. D.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. RIMM B. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. sts .

" . Check for the latest motherboard firm ware updates.com Ac tua lTe QUESTION NO: 101 sts Answer: B . Load the operating system into memory during power on. A. USB 001 B. IEEE 1394 "Pass Any Exam. DVD. \\computername\sharename C.co m 32 .www. PCIe B.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). Test the software and hardware drivers before the operating system loads. B. DVD. EISA E.RW C.DL B. Any Time. Test the essential components of the system during power on. CD. A. CD. AGP D. IP_ip_address E.R D.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). D. SNMP D.actualtests. C. ISA C. Which of the following types of portable media offers the LARGEST storage capacity? A. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.

HTTPS D.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. This address can be verified from printer's configuration. However. HTTP C. C. a technician notices that several unused expansion card slots have open ports. SMTP B.actualtests. if your PC's enclosures are open. Any Time. D. Helpensure proper air flow through the case. Answer: B QUESTION NO: 104 A. then the cooling of the PC changes dramatically. B. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.CompTIA 220-701: Practice Exam Answer: B. Helplimit radio frequency interference (RFI) inside the case. Helpprevent moisture buildup in the case. The cooling of some components can be reduced or totally eliminated and can cause damage. QUESTION NO: 105 "Pass Any Exam. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer.co m 33 . Which of the following BEST describes why the covers for these card slots should be reinstalled? A. sts .D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. Help limit electrostatic discharge (ESD) inside the case." .www.

certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. D. Print spooler view in the Printers Control Panel D. The printers IP address has changed. The printer needs to have a cartridge replaced. Any Time. E. A technician has verified the printer is online and prints a configuration page from the printer. C. QoS for printing is not functioning over the LAN. A job in error status is at the top of the print queue.com Ac tua lTe sts . Sometime if the IP address of the printer is changed you cannot print.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. The print queue window from system tray B.actualtests. Answer: C. RJ-45 "Pass Any Exam. A.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.co m 34 . B. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A." . To find this problem you can ping the printer from your computer. Sometimes. The printer would not start printing again till that print job is removed from the queue. BNC C.www. New drivers have been released and need to be installed. Which of the following is the MOST likely cause of the issue? (Select TWO). Properties of the printer from the Printers Control Panel C. T-Connector B. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using.

B. C. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). sts . Start>Run>typeipconfig>click OK and ask user to read the results. 8x E. Any Time. The Syntax IPCONFIG /all displays full configuration information. 3x C. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. 6x D. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.CompTIA 220-701: Practice Exam D.actualtests.com 35 Ac A user calls and says they cannot get to the Internet.co m . Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results." .D QUESTION NO: 109 A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. 1x and 8x bus speeds can be used. 24x Answer: A. You can type the Ipconfig command by "Pass Any Exam. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. D. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. 1x B.www. A.

Recovery console C.actualtests." at the bottom of the screen. dxdiag "Pass Any Exam. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). Which of the following is needed to perform an ASR restore in Windows XP? A. The DNS server strictly functions as an ip address lookup for a given domain name. you need Operating system CD and the recovery floppy disk that you have created. The recovery process will start.co m 36 . chkntfs B. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . D. B. Provides security for a network through the use of ACLs. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.com Ac tua lTe sts QUESTION NO: 111 . Vendor recovery CD D.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Any Time.www. A... press F2. C. Operating system CD B." . Secures network traffic through shared key encryption. Provides resolution of host names to IP addresses. Dynamically assigns IP addresses for easy client configuration.

Space reserved by the drive manufacturer for firmware. Space set aside by Windows for use by the virtual memory swap file. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. This partition is not assigned a drive letter and is not accessible from Windows.CompTIA 220-701: Practice Exam C. Any Time. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port.co m . Which of the following is the MOST likely explanation for this extra partition? A. ping Answer: C.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. IEEE 1394 port D. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. Serial port C. A recovery partition put there by the manufacturer. ipconfig E.actualtests. tracert D.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Answer: D A. Parallel port B.www. sts . A potentially dangerous virus has been downloaded onto the system." . B. D. C.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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Which of the following hardware is hot pluggable? (Select THREE).

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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which you already know. If that does not work then you may need to delete and reinstall the printer. Which of the following should the technician do NEXT? A. to test printing. Print a test page. C. Change the paper. Clean the toner cartridge.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer.actualtests. D. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. The processor is improperly seated due to bent pins. D.CompTIA 220-701: Practice Exam Explanation: First check the boot order.co m Answer: D . C. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language.www. Insufficient memory for the OS." . QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. B. Excessive internal display brightness is set. The airflow is blocked. not from an application. Control Panel> Accessibility Options> General "Pass Any Exam. sts . Which of the following is the correct path to change the language settings? A. Having arrived onsite. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Any Time. the technician has a discussion with the customer and reviews some examples of their print jobs. Replace the fuser. You should always use the test page feature from the printer properties. B.

Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. Any Time.11b D. Which of the following standards of wireless card did the technician install? A. 802.11g B.CompTIA 220-701: Practice Exam B.11x C. 802. D. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. Cycle theprinters power.11 standards. 802. and Bluetooth supports communication up to 3Mbps. C. B. Control Panel> Regional and Language Options> Regional Options> Customize D.11x refers to the family of 802. Perform a self-test page. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Reboot the computer. 802.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Print a test page. 802.11g standard if you want to use a standard that can support communication up to 54Mbps." .co m 45 . When connecting the laptop to a wireless network. Control Panel> Regional and Language Options> Regional Options C.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802.11b supports communication only up to 11Mbps.www. 802. the technician successfully tests for speeds of up to 54 Mbps.actualtests. sts .

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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True positive D.actualtests.com Ac tua lTe sts . Upgrade to Windows 98SE then to Windows XP Home. Turn off the laptop. Clean out the dust with compressed air. and then remove from laptop. True negative C. then to Windows 98SE then Windows XP Home. it is BEST to perform which of the following actions on a routine basis? A. B. D. C. Remove the driver from Device Manager. B. Degauss the display and drives. D.www. C. B. Answer: A. Upgrade to Windows NT4.CompTIA 220-701: Practice Exam A. Upgrade to Windows 95 OSR2. "Pass Any Exam. Which of the following describe the potential upgrade paths? (Select TWO).co m 52 . Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. C. and then turn off the device. Upgrade to Windows XP Home directly from Windows 95. A. False negative B.C QUESTION NO: 157 To lengthen the life of computer hardware." . Clean out the dirt with a damp rag. Remove hardware in Control Panel. E. Defragment the hard drive weekly. Stop the device. Perform a clean installation of Windows XP Home.0 SP1 then Windows XP Home. D. Any Time.

actualtests. C. Which of the following would be the MOST likely cause of the problem? A. B. a balloon in the system tray indicates a print job has failed to print. Any Time. The modem is not functioning properly. updated drivers. HKEY_CURRENT_CONFIG D. D. The high encryption package is not installed. sts . The computer needs to upload the print job." . Which of the following is the MOST likely cause? m 53 . HKEY_ CURRENT_USER B. but is unable to successfully install the drivers.www. The modem is not recognized in Device Manager. The technician has the correct. B. HKEY_USERS C. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. The paper needs to be replenished.co When trying to print. The account does not have permission to install drivers. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. C. Printer firmware needs to be updated. Answer: C QUESTION NO: 162 "Pass Any Exam.com Ac tua lTe A. The printer does not recognize the font type.

High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer." . Any Time.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts .co m 54 . Electromagnetic Interference (EMI) B. PROGMAN.EXE C.EXE B. PC card adapters B. DVD. Duct tape D.www. Which of the following should be used to repair the wire? A. LCD C. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Masking tape C.com Ac A.actualtests. Lithium D.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. a technician finds a wire with insulation damage from rubbing up against a cooling fan. SPUNINST. CONVERT. which of the following should be removed to avoid damage during transit? A. Mercury C.EXE D. Electrical tape B.ROM drive "Pass Any Exam. TASKMAN.

Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam." .CompTIA 220-701: Practice Exam D. D. Periodically clean the vents using a small vacuum cleaner. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Radio frequency interference D. High voltage discharge C. Electromagnetic interference B.www. C. Install ceiling fans in the room. B. Which of the following should the technician take under consideration? A. LDAP B. POST C.co m Answer: C 55 . BIOS D. Any Time. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Use a moist rag to clean the vents monthly.actualtests. Directly spray the vents with compressed air.com Ac tua A. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents.

Fiber B. Cable management to avoid trip hazards B. Ask open-ended questions to gather the symptoms. sts . Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. run diagnostic tests. Which of the following can the technician do to better understand the customers issue? 56 ." . C. and then confirm the findings with the customer.co m A customer brings a PC for a technician to repair.com Ac tua lTe A.www. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Get the customer contact information.actualtests. Any Time. B. Which of the following should the technician keep in mind when setting up the lab? A. Begin running diagnostic software and confirm findings with another technician. D. DSL C. Location of the PCs with respect to each other D. Electrical safety with the extra network cables C. Cable D.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

co m 57 . Any Time. Filters incoming voltage spikes and surges. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. which of the following is broadcasted by default and should be disabled? A. B. Broadband C. To allow the power supply to operate at different voltages B. To change the voltage coming from the wall C. Changes DC power to AC power to charge the battery and enhances portability.actualtests.www." . C. WEP C. WPA B. SSID D. Converts AC power to DC power that a computer can use to operate and charge its battery. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow alternating current to be used instead of direct current D. Allows for a portable computer to be easily moved without being plugged into an outlet. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. DSL B. Answer: D "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 174 .CompTIA 220-701: Practice Exam A. D. Satellite D.

Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Impact B. Thermal B. SODIMM B. DDR3 D.com 58 Ac tua lTe sts A.actualtests.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DIMM C. Laser D. DDR2 . SDRAM C. DDR B. Dot Matrix C. Laser "Pass Any Exam. SIMM D. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A." .www.

PCMCIA D. WAN sts Which of the following allows a secure connection between two points? .CompTIA 220-701: Practice Exam C. tua lTe A. Inkjet C." .com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.co m Answer: A . HTTP B. ISA B. Color Laser D. Any Time. AGP 4X C. Thermal B. PCIe X16 Answer: C "Pass Any Exam. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. FTP D.actualtests. Inkjet D.www. VPN C. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.

actualtests.www. D. C. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Make sure the laptop display is enabled. C. CompTIA558475 C. Remove the hard drive and destroy it. Replace the video card inside the laptop." . When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Run a large magnet over the top of the hard drive several times. rw2%HN D. Any Time. Reformat the hard drive to a clean state using the format command. Make sure the OS has the latest video drivers installed. Remove the memory and destroy it. B. B. D. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts .com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Replace the LCD inverter. ct23&P#h~ Answer: D A.co m 60 . SR1234ct B.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A.

Any Time. DDR333 C. 1Gb/s Answer: A "Pass Any Exam. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.CompTIA 220-701: Practice Exam A. USB 1.actualtests.0 C. 100Mb/s B. SATA D.com Ac tua lTe sts QUESTION NO: 188 . 10000Mb/s D.co m 61 . S/PDIF B. USB 1. USB 2.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. IEEE 1394 D. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. PC2100 B. 1000Mb/s C.1/2. DDR400 D. IEEE 1394 B.www." .1 C.

C.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A.com 62 Ac tua lTe sts A. C. Provides access to larger hard drive partitions. C. Provides addressing of memory beyond 4GB. D. D. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Set the refresh rate to the lowest the monitor can display. Calibrate the monitor. Flash memory used to hold temporary files before deletion. B. Set the resolution to the highest the monitor can display.www. Provides use of more powerful video graphics accelerators. B. Program Files B. The maximum amount of memory a given system can potentially have. Any Time. Control Panel C.actualtests.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? ." . B. "Pass Any Exam. Provides use ofPCIe X16 expansion slots. . My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Data written to a disk located in a paging file that would not fit into the systems RAM. Degauss the monitor. Start Menu D.

actions. Hibernate. resume from a low power state when it receives a network packet telling it to do so. Any Time." . Lack of drive heads and platters D.actualtests. C. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. Built-in encryption standards B.g. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. collect all packets that are sent to any device on the LAN. B. A portion of physical RAM that is mirrored to the hard drive for redundancy. send broadcast packets over the LAN to all computers simultaneously. D.co m Answer: D 63 . Larger capacity than traditional magnetic drives C. and outcomes.com Ac tua lTe A. Identify the problem. Answer: D QUESTION NO: 197 "Pass Any Exam. C. Off). B. Document findings. Higher data integrity sts Which of the following is a characteristic of solid state drives? .CompTIA 220-701: Practice Exam D. Establish a theory of probable cause.www. Verify full system functionality. send packets to other network devices on the LAN instructing then to enter a low power state (e. D.

E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Which of the following questions should a technician ask to help determine what occurred? A. Set up a local print queue. Are you sure you ran a find on the system and the program is just not misfiled? D. Was any hardware installed since it last worked? C. Move the computer and attach to the printer. Is the power cable on the monitor loose? D. B.co m 64 . Which of the following is the quickest way to accomplish this? A. it just keeps rebooting. RAID 0 "Pass Any Exam. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. C. Purchase an external Ethernet print card. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following RAID levels should be implemented? A. D. Any Time.com Ac tua lTe sts .actualtests. Has the monitor been replaced recently? E. Were there any new software updates done? Answer: B. Share out the printer from the attached computer. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C." . Which of the following questions might a technician ask to try and determine the cause? (Select TWO).CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Was there a power outage since yesterday? B. Are you sure the power button is not stuck? B.www. A.

actualtests. Identify the user and associated problem. Answer: B. B. Any Time. Allows the operating system to assigns dates so that user data files are backed up C. track the process of the incident. which of the following should the technician do FIRST? A.com Ac tua lTe sts QUESTION NO: 202 . Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. identify common issues among multiple users. compose a record which allows user authentication. select the appropriate priority level for the issue. Allows the operating system to be rolled back to a previous point in time D. Answer: D A technician uses a call logging process in order to: (Select TWO). RAID 4 D. Allows the operating system to be backed up with immunity to virus activity B. model. RAID 1 C. D.www. C. E.co m 65 .CompTIA 220-701: Practice Exam B. Assign an appropriate priority for the issue. B. A. and serial number. D." .C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. Elevate the call to a higher level of support. Identify the hardware make. C. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. help maintain a balanced workload for the help desk technicians.

"Pass Any Exam. A.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . A. D.actualtests.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). E. Longer chip life Answer: C. Use the drive compression utility.com Ac tua lTe sts A. Dual-sided DVD . Userestore point to roll back the computer to a previous date. Increased network speed E. Blu-Ray D. Use thecheckdisk utility. Increase system security B. Any Time. Empty the recycle bin and deleted email items.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).www. C. DVD. Which of the following can be performed on the hard drive to improve performance? (Select TWO). B. Increased performance D. Use the defragment utility.RW+ B.RW C." . Answer: A. Utilize less memory C. DVD. The hard drive light is constantly on.

Run the program as a local administrator. QUESTION NO: 209 A." . Check the Hardware Compatibility List to see if the program is not compatible with the OS. Ask the customer to check daily to see when it is completed. and asks when it will be done.actualtests. CGA D. Give the customer an estimated time for repair based on the technicians assessment. Check for any updates to the program. DVI C. D.D QUESTION NO: 208 A customer brings a PC in for repair. VGA E.www. The user states that they do have Internet connectivity.CompTIA 220-701: Practice Exam A. Ask the customer when they would like to have the work completed. Encrypted passwords C. Add an exception to the firewall for the program. Logical token B. Any Time. S-Video Answer: B. C. Which of the following is the BEST response for the technician to give? A. RFID smartcards "Pass Any Exam. D. USB B. A.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. B.co m . The technician will get back to them as soon as possible. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . C. Inform the customer that others are waiting. B.

C. Contact the vendor for an RMA. Fingerprint reader E. Coaxial B. a user is reporting system crashes and performance loss. D.com Ac tua lTe sts . Which of the following would be the FIRST step in resolving this issue? A. Retinal scan Answer: D." . UTP C. Any Time. Try installing the device to a different port or slot. Encrypts data traveling across the wireless network D. Answer: C "Pass Any Exam. Ensures all users physically login to the wired network B.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A.co m 68 . Download and install updated drivers for the device. Disable the device in Device Manager. Ensures that only certain devices can access the network C. B. Plenum D. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A.CompTIA 220-701: Practice Exam D.www. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.actualtests.

A. DVD. the user would like the laptop to automatically switch to the wireless connection. Safe mode B. and after restarting their PC the display is no longer appearing. USB drive D.www.ROM Answer: C. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. When the laptop is removed from the docking station.co m 69 . Hardware profile C.actualtests. Driver signing B. Floppy drive E. Any Time. when locally connected.ROM C. CD. Wireless Zero Configuration D. Which of the following Windows features BEST accomplishes this? A. Safe mode with command prompt D. Which of the following boot options would be MOST effective in troubleshooting this issue? A." .E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.com Ac tua lTe sts . can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Serial Cable B.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Boot to the recovery console C.

Any Time. Disable the antivirus logging in the Event Viewer. Contains AES encryption D." . Machine Debug Manager D. System Restore C.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains special characters Answer: D. Which of the following solutions would resolve this issue? lTe sts . A. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Contains numbers and letters E. Disable antivirus protection withinSecurity Center notification.com Ac tua After successfully installing a free antivirus solution.www. sysprep "Pass Any Exam. Update the Antivirus definitions.co m 70 . Install the Microsoft Malicious Software removal tool. Contained in a text file C. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Windows reports that no antivirus software is currently protecting the system.E QUESTION NO: 219 A. fdisk B. D. Obscure word in a dictionary B. C.actualtests. B. Security Center B.

1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.0.CompTIA 220-701: Practice Exam C.1. you need to use the Sysprep utility. Windows XP Home C.0. 192.168. 224.0.1.1 C.www. 110 D. which comes with Windows 2000 Professional.16.com Ac A. Windows XPMedia Center D. WindowsVista Ultimate "Pass Any Exam. RIS only comes with Windows Server operating systems.0." .1 B. 80 C.co m 71 . telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. 53 B. 172. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .1 D. WindowsVista Basic B. regedit D. and WDS is available in Windows Server 2003. QUESTION NO: 221 Which of the following is a class A IP address? A.actualtests. 10. Any Time. Ghost is a third-party utility.

B. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. opens a text based word processor. C.actualtests.7GB. Any Time.com Ac tua lTe sts . changes the boot sequence order. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. D. the reliability and speed of search indexing.co m 72 . Answer: D QUESTION NO: 227 While troubleshooting a computer problem. 25GB." . B. can be used to modify desktop preferences. remaining hard disk storage space. D. D. a technician has determined what has caused the problem. makes changes to the registry.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. Answer: C QUESTION NO: 226 The edit command line tool: A. C. 4. a performance value of system components. the speed and available bandwidth of Internet connections. C. 650MB.www. 9GB. B.

Smart card B. Voice recognition D. D. Secure ID Token "Pass Any Exam. B. Task Manager D.actualtests. check the HCL. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Event Viewer Answer: C QUESTION NO: 229 As a best practice. Computer Management B. actions and outcomes. B.www. Establish a plan of action and implement the solution. before performing hardware upgrades a technician should: A. clean each component with an approved cleaning solution. Any Time. archive old drivers. Optical recognition F. Fingerprint reader E. perform a disk defrag.CompTIA 220-701: Practice Exam A. C. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. D.co m . Barcode scanner C. REGEDIT C. A. Verify full system functionality." . Ask the user opened ended questions to see if they agree with the cause. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Document findings. C.com 73 Ac tua lTe sts .

StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. which of the following file system should be used in formatting the drive? A. Any Time.co m 74 .E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. FilterKeys B. Start > Control Panel > System B." . ToggleKeys C. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. Encryption Keys D. NTFS B.CompTIA 220-701: Practice Exam Answer: C. UFS C. FAT D. Right-click My Computer thenselect Manage C. Right-click on theprinters icon and select Properties D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.com Ac tua lTe sts .actualtests.D. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.www.

Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . diskpart D. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. convert B.com 75 Ac A.www. Hard disk failure or operating system needs to be reloaded. LCD monitor D." .co m . Bluetooth headset "Pass Any Exam. Power cord is loose. D. C. Laptop computer C. Laser printer B. Which of the following is MOST likely the problem? A. B. Any Time. Mouse and keyboard need to be cleaned. the AC adapter of the laptop and the computer. The hard drive is in standby mode.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.actualtests. format C. Nothing else should be plugged into the UPS under a user's desk. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on.

actualtests. "Pass Any Exam. and the technician would like to install an additional two sticks of 512MB PC3200.com 76 Ac A.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. Degauss the monitor. Assuming the necessary slots are available. Reload the driver for the monitor. B.www. C. AM/FM radio D. Data Execution Prevention Answer: B." . Replace the display adaptor. Power cycle the computer. D. The PC is currently holding two sticks of 512MB PC2700. Windows Defender C. Large screen television C. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Which of the following actions BEST resolves this issue? A.CompTIA 220-701: Practice Exam B. Windows Event Viewer B. 2100 B. 3200 D.co m . A. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . 5300 tua lTe A technician is installing a RAM upgrade into a PC. CHKDSK D. 2700 C. Any Time. FilterKeys E.

Any Time. WEP encryption C. B. sts . Pass all computer components near a large magnet. An alert at logon when an unknown user has tried to logon B. C. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. MAC filtering B.com 77 Ac tua lTe A.actualtests. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A.www. Erase the hard drive using a disk wiping program. Reformat the hard drive to a clean state using the format command.co A computer is being sold over the Internet. D." . Run FDISK on the hard drive. An alert when the computer case has been opened C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. A set of firewalls and anti-virus programs protecting the computer D. WPA encryption D.

Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. TV tuner card B. Hardware and software are not exact sciences. We will have it back up within the hour. D. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. There is no way to tell how long this will take." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. We have identified the problem and we will have it back up as soon as possible. We believe the problem is the network interface card." .CompTIA 220-701: Practice Exam A.actualtests. Graphics card C. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Video capture card D. B. A technician believes the on-board NIC is bad. Connect to it through a computer share B. the server will be back up. C. I am not the server technician so please do not take a bad tone with me. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.hoc wireless connection D. Connect to it through a TCP/IP port C. One particular caller demands to know exactly how long the system will be down.www. Is your work solely depending on the server? Try to not be upset because before you know it. Any Time. Connect to it via an aD.com 78 Ac tua lTe The file server had an expected outage this morning. Which of the following would be the appropriate response? sts .co m . a notice appears on the screen which says the site is being blocked by a filter.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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C. Change theusers permissions so that they cannot create any potential problems in the future. RAID 1 C.1 "Pass Any Exam. Inform the user that the computer may not function as it did before the problem occurred." . Answer: A. Any Time. and outcomes. actions. RS-232 B. USB 1.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. which of the following should be done? (Select TWO).CompTIA 220-701: Practice Exam Before returning a repaired system to a user. A. RAID 5 D.com Ac tua lTe sts .actualtests. Verify full system functionality and implement preventative measures. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. RAID 1 C.www. B. Document the system findings. RAID 5 D. RAID 0 B. RAID 0 B. Inform the user every step that was performed throughout the entire troubleshooting process.co m 85 . RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. D. E.

SSID D. NIC E.actualtests. NAT B.CompTIA 220-701: Practice Exam C.11n B. MAC filtering C. 802. SCSI D.www.com Ac A. Channel 11 D. WEP C. IEEE 1394 B. Modem F. Serial Answer: D.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .co m 86 ." . Any Time. PS/2 C. Parallel D. MAC "Pass Any Exam. A. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).

C lTe A. D. WPA key B.actualtests.www. the system will auto-select the projector on restart. Use appropriate function toggle key to switch display mode. Any Time. m 87 . Press F1 to shift display to the projector. C. Reboot the computer. The projector is turned on.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Answer: A QUESTION NO: 277 "Pass Any Exam. SSID C. MAC filtering D. Accessibility Options sts .co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.com Ac QUESTION NO: 276 tua Answer: B. Administrative Tools D. Which of the following could the technician do to send the display to the projector? A. System B. but no display shows on the screen. User Accounts C. B. Go into Device Manager and enable the projector. Security Center E." .

D. Any Time. D. Solid State Drive F.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE).CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Compact Disc D. C. Digital Video Disc B. D.co m 88 ." . which of the following should be the NEXT action according to the troubleshooting theory? A.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Answer: C QUESTION NO: 278 After the problem is resolved. Secures network Internet traffic through shared key encryption. Resolves queries for resolution of host names to IP addresses.44MB Floppy Disk Answer: B. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Backup Tape C. C. "Pass Any Exam. Answer: C QUESTION NO: 279 A. Provides security for a network through the use of ACLs. B. 1. Verify that all other parts of the system are working properly. Recreate the problem and reapply the solution to ensure it worked properly. Dynamically assigns IP addresses for easy client configuration. B.www. IDE Hard Drive E. lTe sts . Return the system to the user.actualtests.

The user accidentally deleted the files. C.CompTIA 220-701: Practice Exam A. The user selected an alternate hardware profile. users coworker to confirm what the user said and verify there is a problem. The user saved the files to a different location. Network installation F." . user to move so the technician can check the computer for problems.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). select Status. Windows CD installation E. Run the System Configuration Utility from the run line and click on the Services tab. right click the Local Area Connection. and then select the Support tab. Open Network Connections from the control panel.actualtests. Which of the following is the MOST likely cause of the problem? A. Open a command window and runipconfig from the command line. Answer: D. D. Right click on My Computer. Factory recovery partition B. B. select the Hardware tab. Any Time.www.co m . D. "Pass Any Exam.com 89 Ac tua lTe sts . Open a command window and run net /?from the command line. and then click on Device Manager.com D. XCOPY all files from another computer C. B. E. Installation from Microsoft.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. select Properties. C. A. Purchase a fully configured hard drive Answer: A. The local user profile is corrupt. B.D.

user to explain the problem and listen without interrupting the user. Any Time.CompTIA 220-701: Practice Exam C. 492 feet (150 meters) D. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. Decreased EMI D. 100 feet (30 meters) B.co m 90 . Fiber D. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.actualtests." . 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. D. Decreased ESD C. Increased RFI B. UTP B. user to state the issue and stop the user when the technician has an idea of how to fix the problem.com Ac tua lTe sts .www. 328 feet (100 meters) C. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. ThinNet C.

USB port C. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A.actualtests." . Standard TCP/IP port B.co m 91 . net use F: \\ComputerName\ShareName /persistent:NO C. net use \\ComputerName\ShareName /persistent:NO :F B. Serial C. Parallel port "Pass Any Exam. ASR C. MSCONFIG B.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A.www.com Ac A. Serial port D. Any Time. Task Manager D. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. IDE D. net use \\ComputerName\ShareName /persistent:YES :F D.

System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. System Properties>Advanced>Environment Variables D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.com Ac A. Bootsect.ini file is an editable text file with one or more lines that reference partitions to boot to.ini that is loaded by the ntldr file that loads the bootstrap process in a system. Ntbtlog.dos D. Any Time. you need to edit the boot. AGP Answer: B "Pass Any Exam.actualtests. ISA B. System Properties>Advanced>Performance Settings>Advanced B. Sysprep. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. Where would they find this setting? sts . PCMCIA D.co m 92 .ini Answer: D Explanation: To configure dual-boot computers. PCIe C.txt B. System Properties>General C. The boot.www.inf C." . Boot.

CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. The UPS is disconnected from the wall." . Default gateway C. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.actualtests. D. A new security update is available for download. C. Which of the following is MOST likely the cause? A. The default printer is out of paper or offline. ISP D. Storing passwords B.www. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. Hostname B. Blocking harmful network traffic C. Securing wireless access points D. Any Time.com Ac tua lTe sts .co m 93 . Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. The speaker wires were disconnected while cleaning. B.

RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . Right-click My Computer > Help and Support B. CAT5e C. An infallible method which binds a signature to a message D. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.com 94 Ac A." . B. the customer asks for an explanation the cause of the problem.co m . Start > Help and Support C.in which adds the signature block to all email messages C. the functionality of the rollers was impaired and therefore ceased to transfer properly. Cryptographic mechanism that identifies the sender as well as the message integrity B. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Which of the following is MOST appropriate? A. Due to condensation within the lower tray assembly. The process of removal is so complex that only those certified for repair should attempt to resolve.actualtests. D.www. Start > Programs > Accessories > System Tools > Help and Support D. Email applicationadD. The paper jam was caused by moisture in the paper tray. RG-58ThinNet D.CompTIA 220-701: Practice Exam A. Any Time. CAT6 B. C. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam.

com Ac tua lTe A. 4GB C. 8GB D. 128GB sts . Generators extend the requirement to periodically change passwords. "Pass Any Exam." . B.actualtests. Any Time. 2GB B. Generators eliminate the requirement to establish log-in attempt limitations.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). C.www. Generators eliminate ausers tendency to create passwords that can be a security liability. Allows analog video output to a variety of devices C. Generators create new passwords every time a user signs in to prevent social engineering. Allows digital video to a variety of devices D. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. D. Allows a LCD projectors output to display on a laptops screen B.

DSL D. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Motherboard B.www. Dial-up B. Capacitors Answer: C.co m . sts . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Standoffs C. CPU E. You should install only the standoffs that align with the holes in the motherboard. Cable C. Screws D.actualtests.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Heatsink D. Fan C. Any Time.CompTIA 220-701: Practice Exam A. Riser cards B." .

CompTIA 220-701: Practice Exam A. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 ." .actualtests.0.www.co m 97 . 169. 192.15 B. 172. Malicious software that monitors Internet surfing habits B. Malicious software that is self-replicating and self-propagating C. Malicious software attached to another piece of software D.1.0. Malicious software that changes theusers home page C.16.15 D. Any Time. Downloaded Program Files D. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.0.254. Browser Plug-Ins C. Malicious software that is self-replicating and self-propagating B.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.0.com Ac tua A. Malicious software attached to another piece of software D. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. 10.168. Temporary Internet Files B.25 C.

CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. Any Time. KVM B. Ability to detect hardware incompatibilities and resolve them C. Debugging Mode B.actualtests. Safe Mode with Command Prompt C. Ability to detect and correct single bit errors in memory D. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. you would choose the Last Known Good Configuration advanced startup option.co m 98 . USB hub C.com Ac tua lTe sts .www. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Which of the following would be the BEST startup selection? A." . Ability to bypass the IRQ channels to work directly with the CPU B. Last Known Good Configuration D. Graphics adaptor D. "Pass Any Exam.

Which of the following should the technician do NEXT? tua lTe sts .11n wireless card C. Boot into Safe Mode. Restore the backup to a new hard drive. Any Time.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: B QUESTION NO: 316 A. The customer asks the technician. 802. Answer: A QUESTION NO: 317 A customer receives a bluescreen message.11a wireless card D.actualtests.www. Apply the latest service pack. 802. Create a checklist of the most likely issues.11g wireless card B. Check the security log for error codes. D. What is a bluescreen message? How should the technician respond? "Pass Any Exam. 802.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. B. D. 802. Update all software to determine if this corrects the problem. B. Run a power supply test. Before the technician performs any diagnostics which of the following actions should the technician take? A. Which of the following standards should the technician upgrade to? A. C." . C.co m 99 .com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Run a backup routine.

" . B. Which of the following is MOST likely causing the sound? A. Any Time. Failed fan C. Daisy chain C.com 100 Ac tua lTe sts . Tell the customer that abluescreen is another name for stop error. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Under powered fan B. D. Pad locks C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.www.actualtests. RSA keys D. and a regular mouse without having to connect all of the devices each time. Docking station B. Logical Token B. System clock feature D. C. In the office they want to use a 24 LCD monitor.CompTIA 220-701: Practice Exam A.co m . Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Which of the following will allow this functionality? A. Network Hub "Pass Any Exam. full size keyboard. Explain that it is a message that assists in identifying problems based on the error code.

A private network between two computers using wireless cards without using a wireless access point between them. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.www. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. NetBEUI Answer: B. SATA hard drive with a rubber gasket C.actualtests. IPX/SPX D. PATA hard drive B. Once a portable computer is inserted in a docking station it behaves like a desktop computer. Any Time. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock.co m 101 . Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Which of the following can be installed to accommodate the customers request? A. Solid state hard drive D. DNS E. "Pass Any Exam. It provides slots for expansion cards.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). DHCP C." . lTe sts . connectors for peripheral devices. AppleTalk B.CompTIA 220-701: Practice Exam D. B.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. and bays for storage devices.

C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).www. Use the Windows XP Professional for SATA card support feature when installing Windows.CompTIA 220-701: Practice Exam C. Press F6 when prompted to load the additional drivers. which of the following must be performed for the installation to be successful? A. D. B. A. AGP "Pass Any Exam. Monitor C. Nothing else should be plugged into the UPS under a user's desk. PCIe C.com Ac tua lTe sts . QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. the AC adapter of the laptop and the computer. C. Portable Heater E. Computer Answer: B. Disable the system BIOS so the SATA card can take boot precedence.co m 102 .F Explanation: He should plug in the monitor. Create a utilities partition on the hard disk prior to OS install. D. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Vacuum Cleaner F. A secured line of communication between two points through a public network.actualtests. Laptop AC Adapter D." . Any Time. Laser Printer B. ISA B.

sys file that is located on the root directory. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Any Time. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. C. Press F8 after POST but before Windows begins to load. password along with all of their account information. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Spyware D. D. Midway through Windows loading. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Enter System Configuration Utility and select Startup Menu. Botnet attack C. Edit the config.CompTIA 220-701: Practice Exam D. 802.actualtests. power cycle the system.11a Answer: B "Pass Any Exam.11b B. Phishing B." . 802. Bluetooth 2.0 C.com 103 Ac A.co m . It says that they need to login and change their old username.www. Which of the following is this an example of? sts . Infrared D. B.

CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. but has to be terminated at the last device? A." . which of the following can the technician use to stop a program from loading at startup? (Select TWO). Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A.com Ac In a Windows machine.www. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. Serial D. From the system configuration utility B. From the start command window D. RJ-45 D. BNC C. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A.actualtests. Any Time.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . SCSI C. USB B. ST . From the MMC snap-in C. "Pass Any Exam. RJ-11 B.

Unplug the power cable.www.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. B." . Inform the user that a technician will be out to resolve their problem shortly. Registry C. D. Event Viewer B. Can I redirect your computer to a network printer until a technician can repair the problem? B. Have you removed and replaced the printer drivers already? C. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Any Time. Select Start. Close existing ticket and open a new trouble ticket for the user.actualtests. Performance Monitor D.co m .CompTIA 220-701: Practice Exam A. hold the can upright and spray. type CMD in the run line. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Leave the unit powered up so that any issues with cleaning can be immediately realized. Inform the user that the problem will be escalated to a supervisor for resolution. Inform the user that there is no record of the prior call. B. remove the cover. C.com 105 Ac tua lTe sts . Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Net stop Answer: B. when the black window opens. Unplug the power cable. remove all the components inside the case and spray each one separately. MSCONFIG E. D. "Pass Any Exam. Which of the following is the BEST response from the technician? A. type print lpt1 in the box. C. Which of the following is the BEST response? A.

D.com 106 Ac A. remove the cover.CompTIA 220-701: Practice Exam D. Which of the following should the technician do NEXT? A.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Which of the following are the MOST likely issues? (Select TWO). E. A.www. "Pass Any Exam. Wait until the main battery is exhausted and then remove.co m . sts QUESTION NO: 338 . Anti-static mat E.actualtests. Remove the internal main battery. Unplug the power cable. Memory size needs to be adjusted in Device Manager. B. D. B. Anti-static wrist strap D. the BIOS only reports the original memory amount.D Answer: A. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). Memory brand is different than the computer. Memory is defective. Thermal transfer compound B. Operating system does not recognize the additional memory. Any Time. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. C.fault isolation outlet C. C. remove all components. hold the can upside down and spray. Memory mismatch." . GrounD. Disconnect all external devices. Anti-magnetic screwdrivers F. Remove the CMOS battery. UPS Answer: C. tua lTe Memory was added to a Windows laptop and upon booting up.

com Ac tua lTe sts A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . C. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. D. USB "Pass Any Exam. Verify the voltage powering the fan. When traveling to other countries C.actualtests. When installing more powerful components . When troubleshooting power issues D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working." . A. Which of the following is the BEST course of action? A. Continue using the power supply until it fails. Replace the fan. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). B.www. Any Time. Front side bus B. Cache D. When putting a PC into long-term storage B. Replace then entire power supply. Removable storage C.

Heat from theprinthead boils a water-based ink. Heat from theprinthead transfers an image onto the paper. SCSI E. IEEE 1394 Answer: B.co m 108 . Lithium ion cell Answer: A "Pass Any Exam. Linear power supply C. SATA C.CompTIA 220-701: Practice Exam B. B. C. Switching-mode power supply B. Small wires strike and transfer ink from a ribbon. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead melts the ink onto the paper. Heat from theprinthead boils a water-based ink.actualtests.com Ac tua lTe sts QUESTION NO: 345 . D. Any Time. Serial D. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Small wires impact and squeeze ink from a ribbon.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Nickel cadmium cell D. Toner sticks to photoconductive areas on a drum. D.www. Toner sticks to photoconductive areas on a drum." . C. B.

sts . PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue.www. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. Any Time.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. you need to use ACPI standard. IRQ D. 24x B. ODBC B. SODIMM D. AGP C. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. Although the technician has immediately responded to the dispatch.ROM can be read? A. SATA B.co m ." . the technician finds the customer extremely angry that it has taken "Pass Any Exam. It was introduced in 1996 and is an extension of the system BIOS.actualtests. 48x D. ACPI C.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 32x C.

Report the incident to thecustomers manager.co m 110 . D. Upon closure. Which of the following is the MOST likely cause for the problem? A. Make sure the customer is aware that the current service level agreement allows for an eight hour response. The wireless network card has been disabled by the hardware switch.www. actions taken and the outcome. They were able to connect without a problem the day before.11n. but now they are unable to see the network at all. Ask another technician to verify that the findings are correct. D. Any Time. Focus on completing the task in an expedited manner. B. to ensure that the keyboard is still functioning. Recent provider upgrades have changed the wireless specification from 802.actualtests. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. B.CompTIA 220-701: Practice Exam over four hours for a response.com Ac tua A. Follow up with the customer at a later date. document the situation and inform the manager that the customer was not happy with the response time. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Answer: B "Pass Any Exam. The wireless network is not properly configured. D. Which of the following should be the technicians NEXT troubleshooting step? . C. B." . Document the issue including findings. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. C. Upon closure.11a to 802. The technician then explained to the customer the importance of keeping a clean area around their computer. document the situation and inform management that thecustomers behavior was undesirable. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. lTe sts A technician has replaced a failed keyboard that was full of debris. MAC filtering is preventing the computer from connecting to the network. Empathize with the customer then focus on completing the task in an expedited manner. C.

the customer asks what the tube of paste that came with the CPU is used for.actualtests. Firewall B.co When installing a new CPU for a customer. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . Thecustomers permissions have changed and needs to be an administrator to print color. Any Time. B. B.com Ac tua lTe A. sts . It prevents voltage from shorting out the CPU. D. The print spooler service needs to be restarted on the client computer." . It keeps the new CPU from falling out of the socket. C. C.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. It prevents theft by covering the values written on the CPU. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. D. Everyone else is able to print to the color printer without a problem. Since returning the customer is only able to print to the black and white printer. The DHCP service needs to be restarted on the client computer. It assists in keeping the CPU cool.www. Which of the following is the MOST likely cause for the customers issue? A. Switch C. Ethernet hub D. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. The customer was able to print and then left on vacation. The printer address has changed and the customer needs to remap their printer.

Which of the following backup type should be selected? A.1. Full D.16 C. The backup should clear the archive bit for each file. Limited amount of memory for the display adapter B. A full backup backs up all the files on the disk.1. Which of the following is the MOST likely cause of this? A.1. 206." .1. Graphics card jumpers need to be reconfigured D. 176. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.www. sts .7 D. Incremental B.1.actualtests. these files are then marked as archived. 192.9. Copy C. A copy backup backs up the selected files and does not mark the files as archived.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.co m 112 .3 B.168.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.CompTIA 220-701: Practice Exam A. Not enough free space on the hard drive C. Any Time. 8.15. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.

D. twice the amount of cache.com Ac tua While a customer is describing a problem to a technician. has two error correcting and checking units. C. has four integrated processing units. the customer is not done describing all their symptoms. is clocked four times faster than a normal unit. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. has twice the cache of a dual core processor. Which of the following would be the MOST appropriate action of the technician to take? lTe sts .CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. B. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. B. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. B. Answer: C QUESTION NO: 361 A. two separate processing units." .actualtests. the technician knows what the solution is. Answer: D QUESTION NO: 360 A dual core CPU has: A.www. C. double the number of pins. Any Time. C. D. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. However. D. requires memory to be installed four units at a time.co m 113 . Politely tell the customer that the solution is known and that no other symptoms need to be discussed.

Calibrate the touch screen. Replace the mouse.actualtests. The ink carriage might move.www. The print fuser will be hot.co m 114 . Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. The print spooler can catch any loose clothing. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. A UPS D. B. provide remote assistance to users. C. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. D. prevent unauthorized login attempts.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts . Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. The laser will be hot. encrypt the contents of a hard disk. D. Replace the touch screen." . D. Which of the following safety precautions must the technician be aware of before repairing the printer? A. Nonmetallic tools C. Any Time. C. Which of the following would BEST resolve this issue? A. C. B. B. "Pass Any Exam. Reinstall the mouse drivers. secure communications with websites. A wrist strap B.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Post notices around the building.actualtests. C. Install the update without notice. ipconfig B.co m Answer: C 115 . Email the users about the update.com Ac tua A. B. Answer: C "Pass Any Exam. ping C. Which of the following is the BEST way to respond the customer? A.www. Wait until the customer completes their statement andexplain how to resolve the new issue. telnet D." . msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Ask the user about where information on that update was released. Any Time. Stop the mandatory update. D. State that the update has no relationship to the new issue and continue implementing a solution. C. B. Disregard the statement and continue to resolve the new issue. D.

Display Settings>Advanced Settings D. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Answer the call and then resume work.www. Control Panel>Configuring Desktop B. B. . Remove any incompatible hardware." . Backup registry file C. B. Disable plug and play in the BIOS.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Any Time. how can the registry backup before changes are made? A. Export registry file B. Ignore the call and call back afterwards. Control Panel>Services C.actualtests. Step outside and answer the call. D.co m When attempting to boot-up. C. C. a PC displays MISSING NTLDR. Ask the customer for permission before answering the call. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Clear any removable disks from all drives and start-up PC. Install Windows Updates. D. Which of the following is the BEST course of action? A. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Save registry file "Pass Any Exam.

shell B.www.actualtests. B. which of the following locations would provide access to adjust the input levels? . 6-pin Mini-DIN Answer: A "Pass Any Exam. Update the firmware in LAN adapter.11g network connectivity to a laptop. Install a Bluetooth USB adapter. shell E. RJ-45 C. C. Start>Settings>Control Panel>System>Hardware C. Start>Settings>Control Panel>Speech D. D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP.com Ac tua A. Which of the following would be the BEST method? A. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. 15-pin D. 9-pinD. Install a wireless PCMCIA card. Activate infrared ports in the BIOS.CompTIA 220-701: Practice Exam D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Any Time. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A." .co m Answer: B 117 .

Workstation D.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. SODIMM B.actualtests. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Any Time. "Pass Any Exam." . nothing happens. Network . The user does not have the correct printer driver. Autoexec. DDR RAM D.bat C. Task Scheduler C. Which of the following is the memory type? A. Which of the following services is MOST likely causing the issue? . One of the memory modules has 168 pins. Print Spooler B.www.co m An end user reports that anytime they try to print locally. Boot loader phase D. RIMM C. Which of the following is the MOST likely cause of the problem? A. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Logon phase B.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.

D. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. There is no display on the monitor and the PC shuts off following the beep. Any Time. The operating system is corrupt. D. D. Modify the path variable to include the location of winipcfg. Error correcting memory making data adjustments C. B. The report is not formatted to use USB.actualtests. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.exe.co m 119 .com Ac A. "Pass Any Exam. Hard drive is failing D. The printers USB port is not compatible." . C. Run theipconfig /all command. The user does not have the correct network drivers. Which of the following is the MOST likely problem? A. The monitor has failed. Run theipconfig /registerdns command. The hard disk drive has failed. Install the support tools from the Windows XP CD. Which of the following is the MOST likely cause of the noise? A. Power supply warming or cooling B. Which of the following should the technician do? sts QUESTION NO: 381 .CompTIA 220-701: Practice Exam B. B. C. C. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The CPU has dislodged from its socket.www.

Repartition the hard drive. Upgrade the power supply. Use the format command.com 120 Ac tua lTe A.co m . Install additional ribbon cables. B. Sometimes either or both devices fail to function. Which of the following should the technician do? A. DNS D. but either device will function if the other is disconnected. Which of the following is a BEST practice to ensure that the companys data is protected? A. enable one of the new devices in each profile. D. C." .www. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Use a low level format. MAC filtering C.actualtests. D. Use thefdisk command. Create two hardware profiles. ISDN B. Upgrade the device drivers for both components. Any Time. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Answer: B QUESTION NO: 386 "Pass Any Exam.ROM drive. C. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers.

co m 121 . DDR2 RAM "Pass Any Exam. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing same memory type but at a slower rate of speed A. While troubleshooting. Installing the fastest memory available B. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. C.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Documents and Settings D. The BIOS must be set to auto-detect the hard drive. Installing more memory of the same type and speed C. The hard drive jumpers are configured incorrectly. Any Time.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. The user has placed a non-bootable floppy diskette into the diskette drive.actualtests. Windows C. D. Program Files B." . the technician verifies that the hard drive is being correctly recognized by the BIOS. Dual independent bus architecture B. Installing the newest memory available D. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. B.www. The hard drive has failed.

CompTIA 220-701: Practice Exam C. IEEE 1394 C. TwisteD. Fiber optic B. Any Time. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . IEEE 1394 D. Fiber optic C. Hyperthreading D. Coaxial D. TwisteD.actualtests. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B.pair copper wire D." .www.co m Answer: C 122 . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A.pair copper wire B.com Ac tua lTe A. IEEE 1394 C.

Express bus C.com 123 Ac tua lTe sts . Once a portable computer is inserted in a docking station it behaves like a desktop computer.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A.www. It provides slots for expansion cards. and bays for storage devices. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. SC D.co m . Any Time." . LC C. ECC D. RJ-45 B. Non-ECC C. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Docking station B. TCP/IP "Pass Any Exam.actualtests. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Dual channel B. connectors for peripheral devices. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. ISA slot D.

C. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Data encryption would be more secure over wireless connections. B. 802. The access point would now transmit on only one channel. Any Time. On the outside of a heat sink B.11a C." .co m 124 .www. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. On top of a component D. L2 cache C.com Ac tua lTe sts QUESTION NO: 398 . In the socket of a component C. D. Hyperthreading D. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.CompTIA 220-701: Practice Exam B. Answer: A "Pass Any Exam. Data encryption would be less secure over wireless connections. Dual Inline Package (DIP) B.11n D. A user would need to manually type the SSID to connect.actualtests. 802.

1 C. 255.0.0 B. Windows Multilingual Interface Pack D.www.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Windows Multiple Language Keyboard Pack C.0 D.255. Upgrade retains user settings C.actualtests. 255. QUESTION NO: 403 A user reports that their USB device has stopped working. Any Time.255. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.255." . 255. Upgrade formats the drive B. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. 255. Applications need to be reinstalled with an upgrade D.0.0.255.255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.co m .com 125 Ac tua lTe sts . Windows Language Wizard B.0.0.0.

BIOS B. floating bars. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . B. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. B." . Determine how long before the user is due for an upgraded system. D. Determine if any other users are affected by the problem.mp3 at the end of mpeg layer 3 file names in Windows XP? A. C.co m .CompTIA 220-701: Practice Exam A. C. RAM C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. seeing windows.com 126 Ac A. D. a user has the ability to customize translucent windows called: lTe sts . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.actualtests. RAID D. Determine if changes have been made that could have caused the problem. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. three-dimensional viewer. CPU "Pass Any Exam. aero glass. Any Time. tua In Windows Vista Ultimate.www. Determine how long the user has had the problem.

D. Perform a backup before making any changes. Answer: C "Pass Any Exam. Limited bandwidth Answer: B. The user has asked that a full backup be run every day. Incremental B. Daily C. Differential D. A." . Higher response time B. Establish a theory of probable cause.actualtests. B. Support different resolutions D.www.co m 127 . Which of the following is the NEXT step that the technician should take? A. Any Time. Document all issues. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. C. findings and solutions.com Ac tua A. Establish a plan of action to resolve the problem. Limited display size C.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). To support active desktop E. Which of the following types of backup should the technician select? . The technician has validated the problem and suspects that the application needs to be reinstalled.

you need to use the DxDiag utility (DirectX Diagnostics). Which of the following utilities should the technician run? A. Which of the following should the technician do NEXT? A. Run a backup of the system. "Pass Any Exam. Which of the following should the technician do NEXT? A. D." . Call their manager and report the status of the issue.ROM drive and has tested and found that the drive is defective. C. C. Run a full system backup.co m 128 .com Ac tua lTe sts . ipconfig C. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Develop a plan to get the drive replaced.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. D.www. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.actualtests. Question the user and make sure that they have not made any changes to their system recently. B. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Call their manager and report the status of the issue. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. B. Any Time. regedit B. msconfig D. dxdiag Answer: D Explanation: To test the DirectX functionality.ROM drive and tested that everything is working properly. Document their findings and the actions taken.

4095MB C." .dll Answer: D Explanation: The HAL.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.co m .sys D. Which of the following is the BEST approach to tell the customer what is going on? A. Use the proper acronyms.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. Use technical jargon. Ntldr C. D. Use non-technical terms. B. Use email so that everything is in writing.com 129 Ac tua lTe sts . Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. Ntbootdd.5 times the physical memory D. 1.actualtests. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Smss. Any Time. C.exe B. The size equal to the physical memory B. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Hal. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.www.

Improper ventilation from dust buildup inside the computer.actualtests. explain the reasoning to the client. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. RS-232 "Pass Any Exam. D. B. Restate the issues to the customer for validation. Go to the first scheduled appointment late.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day." . Answer: C QUESTION NO: 418 A. D. B. D. Call the customers scheduled that day and reschedule all the appointments to different days. Power supply on the computer is going bad. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls.co m . RS-422 B. Skip the first appointment. C.9 port? A.www. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Ask to get an interpreter to assist in the language barrier. It has been in service for four years and is located in a copier room. Power supply to the room is not great enough for both the copy machine and the computer. Which of the following is the BEST course of action to take care of the appointments during that day? A. and make the repairs as quick as possible to try to catch up on the schedule. Any Time. C. Electromagnetic interference due to the copy machine in the room. Which of the following is MOST likely causing the shutdown issues? lTe sts . Get a language to language conversion dictionary to help understand what is being said. Inform the client the service must be rescheduled with a different technician. C.CompTIA 220-701: Practice Exam A. B.

" . D. 9 B. Use a MAC filtering. Use a TPM Chip. Enable DHCP. C. Any Time. Greater duration of power availability. QUESTION NO: 421 How many pins does a VGA Connector have? A. G. Answer: A. C.actualtests.www. B. 25 D. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. B.CompTIA 220-701: Practice Exam C. D.G "Pass Any Exam. 15 C. More horsepower will be provided. Disable SSID broadcast. Higher electricity measured in volts. F. A.com Ac tua lTe sts . Use WPA encryption.D. IEEE 1284 D.co m Answer: B 131 . Enable Volume Shadow Copy. More devices can be powered at one time. E. Disable WEP.

co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.5Mbps. D. 128-bit card D. 12Mbps. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 16-bit card B. C.www. Add a Bluetooth connection to all computers. 480Mbps B. Which of the following is the BEST solution? A. 360Mbps D. 450Mbps C.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. B. Add a USB hub to each computer. 1. 20Mbps. 2.0Mbps.actualtests.0 data rates? A. Any Time. 10Mbps. 256-bit card . "Pass Any Exam.5Mbps. A worm requires user interaction. 32-bit card C. Which of the following provides the BEST solution? . B. C. 2.0Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. A virus does not require user interaction. 16Mbps. Add an infrared connection to all computers. 1. Add a KVM switch to thetechnicians computer." . A worm self-replicates.

C.CompTIA 220-701: Practice Exam D. "Pass Any Exam.www. Which of the following is the BEST resolution for the issue? sts . Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise.co m . Leave the current service call to make the next service call. B. D. and go to the next service call. Call the next service call. Which of the following should the technician do FIRST upon arrival at the customer site? A.com 133 Ac tua A. C. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. and reschedule. this is going to make the technician late for the next service call appointment. C. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Which of the following would be the BEST way to handle the situation? A. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. B. lTe A service call is taking longer than expected for a technician. call the second customer and explain you are running late. apologize. Go to the second appointment because it is listed as priority and then reschedule the first. Stay on the current service call and arrive late on the next service call.actualtests. and reschedule. Make the first appointment and then. Any Time. after completion. Rush to finish the job. A virus self-replicates. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Call the second customer. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. D. apologize. B." .

www. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.actualtests. BNC D. C.com Ac tua A. Which of the following applications can be used? A. D. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . RJ-11 B. Windows Sidebar D. Windows Media Center C.CompTIA 220-701: Practice Exam D. B. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. RJ-45 C. Which of the following options should the technician do NEXT? A. Explain that the issue can not be resolved because the technician does not understand the language. Call another technician who has worked with this customer in the past and inquire about any prior issues. Change the language and complete the service call. Ask the customer if the technician can change the language." . Any Time.co m 134 . The current language on the workstation is the customers native language. Tell the customer that the operating system is corrupted and must be reinstalled. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Narrator "Pass Any Exam. Windows Defender B.

WindowsVista Ultimate C. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Hard drive failure C.co m 135 . Windows Vista Home Basic B. WindowsVista Business D.actualtests.com Ac QUESTION NO: 435 tua lTe sts . Memory failure D. Which of the following is the MOST likely cause? A. Windows XPMedia Center D. Windows Vista Home Premium C. Any Time.www. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A." . Windows XP Professional B. Pointing stick failure B.

D. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam.co m 136 . The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. applets. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Any Time. B. hives.actualtests. The printer was working fine Friday.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . C. C. Sidebar Interface C. icons. D. Answer: C QUESTION NO: 438 A. a person who go through a corporations waste to see if they can use any of the information. B. gadgets. Task Manager B." . a worm that attacks multiple computers and memorizes each computers keystrokes. User Account Control D. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.www. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A.

Key fob C. Smart cards D. Question the user to determine what has caused the video card to fail. D. Replace the video card to confirm diagnosis. LCD monitor D. Establish an alternative diagnosis. D. 800MHz processor B.CompTIA 220-701: Practice Exam A. B. Too many pages are being sent to the printer at one time. 128MB graphics card C.actualtests. After speaking with the user and examining the symptoms. Username B. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Which of the following steps should the technician take NEXT? A. Verify that all other computer components are operating normally.com 137 Ac A. Wrong type of paper is being used for this printer. Spooler service needs to be restarted. the technician believes that the computers video card has failed. C. a computer must meet which of the following hardware requirements? sts ." . Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.www. "Pass Any Exam. C. Any Time.co m . B. The printer drivers need to be rolled back to a previous version. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor.

Select Disable Visual Themes. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. CONVERT. Right-click the applications shortcut and choose Properties." . The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. DOSKEY C. Enter the Compatibility tab and select Run in 256 colors. Right-click the applications shortcut and choose Properties.co m 138 . C. Enter the Compatibility tab and select Disable Visual Themes. Hard drive Answer: D "Pass Any Exam. B. D.EXE D. which of the following will BEST fix this issue? . Without changing Windows Vistas system-wide color depth settings. RAM D. Which of the following is MOST likely the issue? A.com Ac Answer: A tua A. Case fan B. Right-click the applications shortcut and choose Explore. The Compatibility tab within an application shortcuts Properties B. Select Run in 256 colors.www.actualtests. Any Time. Processor C. Right-click the applications shortcut and choose Compatibility.

actualtests. Any Time. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Debugging Mode D. Which of the following should be used to troubleshoot this error? A. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus.www. Device Manager B. Last Known Good Configuration D." . but the stop errors continue. Debugging Mode B. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Event Viewer Answer: D QUESTION NO: 447 A. Which of the following Advanced Startup options would BEST resolve this issue? . The technician has uninstalled the program. Telnet D.co m A technician is unable to log into a users computer after installing new hardware. a computer is getting stop errors. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Active Directory Restore Mode C. Dxdiag C. Safe Mode B.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Last Known Good Configuration C. Disable Automatic Restart .

Electrostatic Discharge (ESD) C.actualtests.com Ac tua lTe sts . Any Time. Voltages and size D. The access point is next to a speaker B. Cordless phones D. Which of the following would need to be created prior to the installs? A. Restore Point B." . Which of the following would MOST likely cause the connection drops? A.CompTIA 220-701: Practice Exam A. Resistance and size C. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Last Known Good Configuration C. Back up of the data C. Debugging Mode B.www. Incandescent lighting "Pass Any Exam. Safe Mode D.4GHz wireless access point that drops connections. Emergency Repair Disk (ERD) D. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Wattage and size B. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.co m 140 .

Any Time. C.11b B. it will not delete. Which of the following would BEST assist their searches? m .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.11n C. 802.actualtests.com 141 Ac tua lTe A.11g D. When the technician tries to delete the job. The largest cache that resides at the chip level. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. D.www. Indexing D. Defrag C. 802. The fastest cache that resides at the chip level.co A technician notices that a group of users are continuously searching their computers for the same files. B.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. Scandisk sts . Which of the following is the MOST likely reason? "Pass Any Exam. The largest cache that resides outside the chip level. The fastest cache that resides outside the chip level. 802." . Chkdsk B.11 standards operates at a maximum speed of 11Mbps? A. 802. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.

The user submitted the job as a priority. B. Run an alignment page. Which of the following is the MOST likely cause of the missing detail? lTe sts . This printer is not capable of printing such fine details select another type of printer. D. Which of the following options would BEST help troubleshoot the problem? A. C. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Some of the inkjets are clogged in the cartridge. C. Power cycle the printer. Send a test page to the printer. D. Once a job is submitted to the queue it cannot be removed. Infrared D. Bluetooth "Pass Any Exam. The printer does not support the font on the document. Wi-Fi C. The printer is set in draft mode in the printer properties." . B.com 142 Ac A.www. Any Time. The job must be deleted using theprinters front panel. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Gigabit Ethernet B. A technician looks at a document and observes that the text appears to be consistent in color across the entire document.co m . D. The technician does not have the necessary permissions. B.actualtests. Replace all of the print cartridges.CompTIA 220-701: Practice Exam A. C.

Unplug the network printer and then replace with a new printer. B. WPA withshareD. 802.11a D.com Ac A technician must replace a network printer. 802. 802.11n B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication D. WEP2 withshareD.www. WEP withshareD.key authentication . C. D. Notify all users before unplugging the printer.co Which of this following wireless security options is MOST secure? m 143 . Delete all print jobs before replacing the printer.key authentication B. WPA2 withshareD.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. Any Time. 802. replace the printer and then print everything that was saved." .11b C.actualtests. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.key authentication C. Which of the following is the FIRST step the technician should take? tua lTe sts A. Save all print jobs.

C. The hard drive is faulty and needs to be replaced.actualtests. B. Enter hard drive information manually into the Boot. chkdsk D. "Pass Any Exam. The automatically restart feature in System Failure option is on. Which of the following is MOST likely the cause of this problem? A. D. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. The system cannot connect to the network. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. B.com Ac tua A. The system does not have enough free hard drive space. Enter hard drive information manually into the Autoexec." . D.www.ini C. Enter hard drive information manually into theNtldr file. msconfig D. C. Enter hard drive information manually into the BIOS.CompTIA 220-701: Practice Exam A.bat. fdisk C. Any Time. boot. sysedit B. convert B. After installing the hard drive which of the following must the technician do NEXT? A. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts .co m 144 .ini file.

Answer: B QUESTION NO: 470 "Pass Any Exam. B. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. CMOS battery is dead.www.actualtests.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Start>Run>Regedit B. Device Manager>Power Options>Check-off the Hibernate box C. Any Time.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . In which of the following can the technician go to review the IRQ settings? A. BIOS>Power Menu>S11>Hibernate D. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. APM is off. My Computer>Hardware>Settings D. Device Manager>Computer Properties C. BIOSis reporting a memory error. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. The technician suspects an IRQ conflict. Hard drive is faulty.co m . C. Which of the following is the MOST likely problem? A." . Control Panel>Power Options>Hibernate tab B. D.

Window Vista Home Premium "Pass Any Exam. C. B. The feed roller is defective. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Power supply wattage is too high. Powersupplys fan is defective. C. The fuser unit is defective.actualtests. Windows Vista Home Basic B. Power supply is the wrong form factor. The pick-up roller is defective." . D. Powersupplys fan is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Power supply is the wrong form factor. Power supply is the wrong wattage. C. Which of the following is the MOST likely cause? A.www.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Power supply wattage is too low. D. B.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. B. Power supply is the wrong voltage. Which of the following is the solution? A. Answer: A A.co m 146 . D. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . The workstation does not power up properly. Windows XP Professional C. The workstation will power up if only a single drive is connected. Any Time. The toner cartridge is defective.

Any Time. ECC C. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. SLI B. Lower cost B. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . UPS B. Better cooling D." . DDR C. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.CompTIA 220-701: Practice Exam D.actualtests.com Ac tua lTe A. DLT D. Error detection C. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. SLI D.co QUESTION NO: 475 m 147 .www.

IEEE 1394 C. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . Any Time. SNMP C. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. VPN B. USB 2.www. SSID broadcasts C. WEP keys B. There is no IP filtering or DNS filtering.com 148 Ac A. MAC filtering D. The use of an SSID cannot limit access even though it is used by all the routers. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A.0 D.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. QUESTION NO: 480 "Pass Any Exam.co m .actualtests. FTP D. but requires the last device to use a terminator? A. Parallel B. This method allows access to only computers that have specific MAC addresses." .

Slipping hazards or dangerous footing concerns B.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Any Time.co m 149 ." . SSID broadcast ID D.hoc C.www.actualtests. CRT C. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Hazardous chemicals or compounds C. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . High temperature warnings and cautions D.com Ac A. Network diagram to prevent damaging any cables "Pass Any Exam. Channel number C. WEP key B. RFI B. Worms D. Adware B. EMI D. AD. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. which of the following settings should be changed to prevent interference between the two devices? A.

LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Replace communications cable.co m . IEEE 1394 port D. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Add additional memory to the printer. Which of the following is MOST likely having an issue? A. Any Time. Change the toner cartridges.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. D." . B. Static or ESD damage D. Flash drive C. RF or wireless interference B. Check to the correct type of paper is being used.actualtests. Touch pad B. C. Voltage or shocks C.www.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Which of the following is a primary safety factor when using a soldering iron? A.

If they want to add more gadgets.actualtests. which of the following features should they research? A. Fax machine C. Any Time. Switch B. Scanner D. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. They can span distances of several kilometers. UTP C. BitLocker "Pass Any Exam. LCD monitor B. because it has much lower crosstalk and interference in comparison to copper cables. . CRT monitor C. and several other items on their display. calendar.www. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock.CompTIA 220-701: Practice Exam A. STP B. Which of the following devices is MOST likely connected to the other end of the cable? A. RJ-11 D.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. NIC D.co m 151 ." . Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.

actions. D. The system does not have enough RAM installed. The drives device driver needs to be updated. Case fan B. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Any Time. and outcomes. B.com Ac tua A. Ask the customer what the issue is. Establish a plan of action to resolve the problem. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Which of the following is MOST likely the issue? A." . Defender C. B. Heat sink C. The sound card is not connected properly. Sidebar D.co m 152 .www.CompTIA 220-701: Practice Exam B. Document findings. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . C. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. Power supply D. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem.actualtests. Decoder software needs to be loaded. C. Answer: A "Pass Any Exam. D.

Which of the following is causing this to happen? A. Verify full functionality and implement preventative measures. and outcomes. The BIOS need to be updated. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan.co A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. actions.actualtests. D. actions. B.www. D. Document findings. sts . The keyboard is faulty. Ask the customer questions to identify the problem. C.com Ac tua lTe A. The power supply has a loose connection. Test the theory to determine cause. B. Verify full system functionality. Document findings." . Answer: D QUESTION NO: 497 "Pass Any Exam. Any Time. C. and outcomes. Establish a plan of action to resolve the problem and implement a solution. D. mouse movement and the power light is blinking. C. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . B. The system is in hibernation mode.

The technician needs to map the drive. C. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).heatsinks are not. D.www. Fans provide active cooling.heatsinks provide active cooling. D." . A. tua A user purchased a TCP/IP laser printer.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.com Ac A. Download the latest drivers from the manufacturer. D. C. Windows key + L C. Configure the IP settings. The operating system is corrupt. C. The technician needs domain administrator rights. B. Fans must be directly applied to the cooled component. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.co m 154 . Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Print out a test page. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Configure NetBEUI settings. Fans are applied with thermal compound. Ctrl + alt + delete then lock computer B. Which of the following is MOST likely the cause for this problem? A. Ctrl + alt + L "Pass Any Exam. The technician needs local administrative rights.heatsinks provide passive cooling.heatsinks do not. B. Fans provide passive cooling. B. Any Time.actualtests.

which of the following must be available in the computer? A. The video cable connecting the monitor is loose. A hard drive with more than 4MB of free space B. Answer: C Explanation: If the display of the laptop is not working.CompTIA 220-701: Practice Exam D. C. Windows key + alt + delete E. The laptop BIOS was not updated to support external video. A video card with at least 16MB of VRAM D. Any Time. "Pass Any Exam.com Ac tua lTe sts .www.ROM drive C.co m 155 . the AC adapter for their older laptop quit working." . A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. QUESTION NO: 503 A user reports that during a business trip to Europe. The function key was not pressed to toggle the video output. Windows key + Alt + M Answer: A. then you can try to toggle the video output function key and plug in an external monitor to the laptop. The monitor and laptop video cards are incompatible. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. B. Which of the following is the MOST likely explanation? A.actualtests. A CD. D. Which of the following is the MOST likely cause? A. The AC adapter was inserted in the incorrect port.

com Ac tua A. The mouse pointer software is corrupt.CompTIA 220-701: Practice Exam B. EFS C. Any Time. D. The sensitivity of the touch pad is too high. Adjust the refresh rate of the display to 72 Hertz. D." . lTe A user reports that when they are typing. Toggle the function key for the video display.www. The laptop is near a source of EMF interference. Uncheck Extend my Windows Desktop in the Display Properties. C. A Remote Desktop session has been established on laptop. The adapter was rated for 220-240 Volts. instead of seeing their desktop they only see their background graphic. The adapter was rated at 50-60 Hertz. The adapter was rated for 110-120 Volts. C. B. CHAP II Answer: B "Pass Any Exam. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . Change the display resolution to a lower setting. C.co Answer: C m 156 . Which of the following will correct this problem? A. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. their pointer will randomly move about the screen or highlight words. B. D. PGP D. IPSec B. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop.actualtests.

C.www. D. C. which of the following MOST reliably prevents all data from being stolen? A.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. they notice the system takes a long time to display the desktop. Run the defrag command on the system. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Which of the following steps would shorten the startup time? A. C. Store the drive next to a magnet for one hour. Run a full anti-virus scan. Configure biometric authentication. Perform a disk defragmentation. Install anti-virus software. B. "Pass Any Exam. D. Remove the control circuit board from the drive. . Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. B.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Encrypt all local data files. Any Time. Install system patches. D." . B. After completing the initial configuration. Install network monitoring software and perform a trace. Setup user profiles. Format the drive.actualtests. Physically destroy the disk platters.

Which of the following steps should the technician take prior to installing the application? (Select TWO). After initial troubleshooting. The laptop power cord is being used instead of the docking station power cord. The laptop battery is defective and needs to be replaced. Launch the File and Transfer Wizard. lTe sts . C. E. Any Time.CompTIA 220-701: Practice Exam B. C. B. Read the application release notes. The laptop has an electrical short in the power supply. Defragment the hard drive. Run thechkdsk /f command on the system. B.B QUESTION NO: 513 A technician is troubleshooting a computer error. Decrease the size of the paging file. They have had problems installing this application in the past." . Boot the computer in Safe Mode. "Pass Any Exam. C. Answer: C QUESTION NO: 512 A. Which of the following is MOST likely causing this? A. Which of the following should the technician do FIRST after the problem is resolved? A. D. Answer: A.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application.co m . Remove unneeded startup applications. The customer can power up the laptop when using the power cord without the docking station. they called the OEM and identify the problem.actualtests. Create a restore point. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. D. D. The customer is using the laptop power button instead of the docking station power button. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station.www. Call the department management to document the issue.

Post the solution on an online tech forum.co m 159 . Monitors sessions between two hosts C. Assigns IP address to the workstation B. C. B.10 is an example of which of the following address classes? A. It runs faster than the processor speed. Class B C. Answer: B QUESTION NO: 514 The IP address: 192.com Ac tua lTe sts .168.www. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam.CompTIA 220-701: Practice Exam B. D. C.actualtests. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A.0. D. Provides a logical connection between a workstation and the network infrastructure D. Document the issue and the applied solution. It runs at half the processor speed. Any Time. Class C D. It runs slower than the processor speed. Describe the issue at the next staff meeting. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. It runs at processor speed." . Class A B.

Hubs only support TCP/IP protocols. C. A. Any Time. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO).actualtests. Hubs are limited to a bandwidth of 4Mbps. D. A hub broadcasts all traffic to all ports. The customer has required all personal information be migrated to the new computer including favorites.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. Which of the following should they do NEXT? "Pass Any Exam. and import it to the new system. B. A. NetBIOS C. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . copy the users profile from the old system to the new system.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. IP Answer: C." . C. DLC E. A hub directs traffic between locally attached computers. D.co m 160 . Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Use the USMT to export the data from the old system. cached website credentials and desktop preferences. B. From Windows Explorer. TCP D. Useregedit to export the user data to the new system. SPX B.www.

Dispose of the monitor in the trash. Which of the following is the BEST option to solve this issue? A. B.co m . Which of the following should the technician do? "Pass Any Exam. Which of the following is the MOST likely cause? lTe sts . If they connect the AC adapter. Format the hard drive and reinstall the OS. Disassemble the monitor to prepare disposal of parts independently. C. B. Any Time. Update the drivers for the touchpad." . Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Update the drivers for the video card. D. D. D. The power management settings on their laptop are set to disable the internal NIC. Answer: A QUESTION NO: 522 A. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Dispose of the monitor according to applicable environmental regulations.www. they can connect to the network. The laptops NIC needs updated drivers. B.actualtests. C. While preparing the files for the disc burning. C.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Discharge the CRT prior to disposal. The laptop is not receiving enough power from the battery so the battery should be replaced.CompTIA 220-701: Practice Exam A. Lower the pointer speed in the Mouse Control Panel applet. The laptop is not receiving enough power from the battery so a second battery should be installed. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. the technician notices files that pertain to other employees.

D. Which of the following actions should be taken? A. Call the person that wants the disc burned andask them if they can look at the files. Carry it with the screen closest to your body.com Ac tua lTe sts . The technician needs to work on the issue but is distracted by the users mess. Delete the files off the portable drive once they are finished burning the disc. B.CompTIA 220-701: Practice Exam A.actualtests. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. however. Reset the password for them and inform them of their username. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset." . Carry it by holding it upside down by the base. Keep the files on the portable drive and then look at them later for confidential material. Ask the user if they mind if the technician removes the computer from the desk to fix the issue.co m 162 . The user is quite messy and has a lot of paper strewn about. D. Schedule a later time to call them back once they remember their username. they cannot identify their username. C. Carry it by using both the power and video cords for stability. B. "Pass Any Exam. providing standard permissions. Carry it with the protrusion on the back facing your body. B. Any Time.www. C. B. Tell the user that they will return later in the day once they have cleaned their desk. Which of the following should the technician do? A. Organize theusers papers into file folders. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Create a new account for the user. D. D. Report the issue to theusers manager and return the next day to work on the issue. C. Follow thecompanys established guidelines to reset passwords. Provide copies of the files to the people named on them. C.

www. C." . Any Time. understand. interpret. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. Receive. Receive.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. D. Listen to callers concern without interrupting and being judgmental.com Ac QUESTION NO: 529 tua Answer: B lTe sts . ask for help and respond. Open the case and determine the cause of the noise. Respond by asking the caller to slow down and repeat the concern twice. Ask the caller to call back when they are in a better mood. B. D. B. Respond by informing caller to slow down and change their attitude. it sounds like an airplane taking off. put on hold and forward. B. Which of the following would be the MOST effective way to respond to this call? A. put on hold. Receive. C. Attempt to replicate and verify the issue. C. Verify that the user has not made any OS changes. Which of the following should be the FIRST course of action? A. D. give first impression. Answer: C "Pass Any Exam. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Check the BIOS for temperature changes. A customer reports that when the computer starts up. and forward.actualtests. Receive.co m 163 . evaluate and respond.

" . Forward the customer to another technician.actualtests. Update the OS with the most recent patches. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites.www. 24 volts D. Write down error code and ask for assistance. At the same time. "Pass Any Exam. Put the customer on hold just for a few minutes. Email the manufacturer with the details of the issue. Which of the following is the BEST course of action? A. Avoid the incoming call and call back later.co m . The technician receives another incoming call from the technician's friend. a co-worker asks the technician for assistance. B. C. C. Forward the customer to another technician in order to listen to the co-worker. 32 volts Answer: B A technician is on the phone with a customer. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Which of the following is the BEST course of action? A. Ask the customer's permission to put them on hold. Which of the following is the BEST course of action? A. Any Time. Answer: B QUESTION NO: 533 A technician is responding to a customers call.com 164 Ac tua QUESTION NO: 532 lTe sts . Research online forums for assistance. D. 12 volts C. D. 6 volts B.

actualtests. B. C. D. Reinstall the firewall software. D. Replace the workstations NIC. Document that disabling the firewall did not solve the issue and call another technician for assistance. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. the technician believes that firewall settings may be the cause. disabling the firewall did not help the issue.CompTIA 220-701: Practice Exam B. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Any Time.co m 165 . Use Windows Recovery Console to perform a repair installation of Windows. B. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Put the customer on hold just for a few minutes and assist the co-worker. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Which of the following troubleshooting steps should the technician take NEXT? A. D." . C. Contact the user to determine if any recent changes have been made to the computer. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.www. Formulate another theory as to what might be causing the problem.com Ac tua lTe sts . however. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Replace RAM modules and verify that all other system components are operating properly. C. After speaking with the user. Answer: D "Pass Any Exam. Which of the following troubleshooting steps should the technician perform FIRST? A. Replace the motherboard and perform a system restore.

B. D.com Ac QUESTION NO: 538 tua lTe A. C. Insist that the user immediately delete the content. B. B. Ignore the content and complete the repair.actualtests. The technician speaks with the user. Plug the computer into a different power outlet. Answer: D Answer: A While troubleshooting a problem on a users computer. sts . Establish a theory as to what caused the changes to the computer. Use a surge protector. Which of the following describes the BEST course of action? A. Report theusers story to management and wait for further instructions. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Report the situation to the appropriate authorities.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Use a signal attenuator. Use an uninterruptible power supply (UPS).CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Install anti-spyware and run an initial scan. D. Answer: B QUESTION NO: 539 "Pass Any Exam. Any Time. Which of the following can the technician recommend? m QUESTION NO: 537 166 .www. a technician discovers content which they believe may be illegal. C. Delete all the illegal content from the user's computer. Perform a virus scan and evaluate the results. D. C. Which of the following should the technician do NEXT? A." .

For backup purposes and with thecustomers permission. DRAM D.co m 167 ." . from computers which are in for repair. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Confiscate the co-workers personal storage media. C. C. B.actualtests. A corrupt software driver B. For backup purposes and if the technician deems it necessary. Report the situation to appropriate authorities. Answer: C QUESTION NO: 541 A. random characters? A. RDRAM C. It is not appropriate unless the content is public knowledge. D. It is never appropriate to copy acustomers data. Which of the following is the BEST course of action? A.com Ac tua Which of the following RAM types requires that all available memory slots be filled. Ignore the situation so as to avoid workplace conflict. DDR3 B. Notify the customer about their stolen data. B. resulting in the need for continuity chips in otherwise unused slots? lTe sts .www. When is it appropriate to make copies of a customers confidential data? A. D.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Any Time. Excessive humidity C. A low toner cartridge "Pass Any Exam.

WEP B. D. KVM switch B. Windows 2000. HTTPS C.www. WAP D. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application." .CompTIA 220-701: Practice Exam D. C. Windows XP Professional. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. which of the following hardware components needs to be installed? sts .com Ac tua A. B. Docking station D. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTP Answer: A "Pass Any Exam.co m 168 . WindowsVista Ultimate. Any Time. TV tuner card C.actualtests. Video capture card lTe If using Windows Media Center. Windows XP Home Edition.

L2 cache B.co m . QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network.com 169 Ac tua lTe sts .www. 1024GB D.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A." . 32GB C. CMOS battery C. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. Any Time. Although Windows XP lets you format only up to 32GB but can read larger volumes. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Which of the following components should the technician replace? A. SFTP B. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam.actualtests. WPA D. Processor D. WAP C. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 16GB B.

D. 80 B. Explanation of error codes Answer: A." . Hidden devices D. RAM capacity C. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE).co m 170 .actualtests. I/O address ranges E. Devices by type B.www. 2335 D. 110 C. which of the following ports is used for Remote Desktop (RDP)? A. Active Answer: D QUESTION NO: 552 By default.com Ac tua lTe sts . 3389 Answer: D "Pass Any Exam. Check the wireless card to be sure it is seated correctly. Check to see if wireless is turned on.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. A. Heatsink B. Any Time. C. B.C. Passive C. Liquid D. Check the wireless card for antenna connections. Check the software for a complete install.CompTIA 220-701: Practice Exam A. Mapped network drives F.

NIC B.www. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. is used for Telnet? A. SATA D. by default. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.com Ac tua QUESTION NO: 555 lTe sts . Wireless card C. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. 25 C." . Capture D. 80 D. 23 B. TV tuner C. Any Time.co m 171 . Multimedia B.actualtests.

Which of the following must the technician update? sts . Router C.co m . HTTP C. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Memory C. Which of the following would be the BEST recommendation to the customer? A. Safe Mode with Command Prompt B.CompTIA 220-701: Practice Exam A.com 172 Ac A." . Operating system B.www. Enable Boot Logging C. Firmware D. Last Know Good Configuration D. Bridge B. but the motherboard needs an update. VPN D. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. WAN B. Any Time. The technician has determined this can be done. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Crossover cable "Pass Any Exam. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.actualtests.

CompTIA 220-701: Practice Exam D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. D. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. Any Time. Use the Safely Remove Hardware icon in the System Tray. try not to use numbers in the password. Answer: A "Pass Any Exam. Send the drive to a data recovery company. Which of the following should the technician do? . Turn off the power to the USB device first then the computer. B. change the password frequently. D. C. C. a technician should advise the customer to: A. B.actualtests. D. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. try and keep the same password so the customer can always remember it. Use the Safely Remove Hardware icon in the Control Panel.com Ac A. C." . B.www. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network.co m Answer: A 173 . Unplug the device from the computer. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. use their telephone number as the WEP key. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data.

and select folder. The power to the external displays docking station D. The monitor driver version C. Any Time. create the folder in My Documents then click and drag the new folder to the desktop. D. Improved security features C.com Ac tua QUESTION NO: 565 lTe sts . The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. use the run command and type folder.actualtests. Which of the following is the FIRST item to check? A. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. If the monitor has been degaussed recently B. Improved registry settings D. select new. create the folder on a flash drive and then click and drag the new folder to the desktop.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.co m 174 . rightclick on the desktop. B." . C. Improved performance B. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.www. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.

Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. When Windowsstarts. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. press F8 and select Safe Boot. B. Run a check disk operation on the hard drive. Any Time.com 175 Ac A. popup advertisement that has been blocked. D. Boot into setup/BIOS and check the Graphics options. press F8 and select Last Known good configuration. Boot the unit in Safe Mode by pressing F5. B. D. The technician explains this is a: A. When WindowsStarts. B. Have the user power off for five minutes then restart the system. Boot the unit in Safe Mode by pressing Ctrl/Esc. Which of the following is the FIRST action the technician should take? lTe sts . C. "Pass Any Exam.CompTIA 220-701: Practice Exam A. The technician tries to boot the computer with the Windows CD in the drive. website where cookies are required. website that does not require a password to log in.co m . however." .www. Boot into BIOS/Setup and update the BIOS. the computer boots off the installed operating system on the hard drive.actualtests. Boot the unit in Safe Mode by pressing F8. tua A technician wants to reinstall Windows operating system on a notebook computer. C. D. C. Boot into BIOS/Setup and change the boot sequence. C. Which of the following is the FIRST step the technician should take? A. B. Boot into BIOS and check the hard drive status. Have the user check external drives for media.

Enable print sharing from the main computer. B. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Answer: C "Pass Any Exam. Set the IP address to match the gateway address. Ask the customer how the laptop is being used when it reports the error. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. B. secure website. Run the computer until the error occurs then find where the source of the heat is. Update or reinstall the display driver.co m Answer: A 176 .1. C. Any Time.www. D. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. C. Which of the following would be the NEXT troubleshooting step? A. Check to see if the monitor and computer are powered by a UPS. Which of the following is the BEST course of action to take? . Configure the printers IP to 127. D.com Ac tua A." .0. D. C. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Check the System Event log for over temperature entries. Ask the customer what is occurring when the display is lost.actualtests. Unplug and then re-connect all cabling to the components. Remove the battery and run the laptop on the external power supply.0. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Set the printer to DHCP. B.CompTIA 220-701: Practice Exam D.

have each user remove and re-install the printer to update the driver. Check the quick setup guide for BIOS settings. replace the network card in the printer.co m 177 . check the printer for paper jams in the path." . power off the printer. C. B. Answer: B QUESTION NO: 576 "Pass Any Exam. Replace the video card because there is no display. B. The NEXT step to evaluate the problem is to: A. D. D.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. check the printer properties on the server. pauses and then repeats. The NEXT action would be to: A. C. B.actualtests. The technician knows the print server had maintenance done over the weekend that included driver updates. have the customer clear the print queue and reboot. Consult the maintenance manual for the error code. power cycle the printer to update the driver. flash the firmware on the printer to match the new driver. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. Any Time. but only in monochrome. C.www. D. cycle the power on the printer and observe the boot process. The technician arrives and finds the printer is online but there are not any lights on the network card. Which of the following is the BEST course of action to determine the cause? A. Remove the power and check the position of the jumpers on the motherboard.com Ac tua lTe sts . Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color.

Which of the following Windows services is not starting during boot? A. Sleep D. WPA. Any Time. Which of the following security technologies is this considered? A. WPA encryption D.actualtests. WPA2 B. Standby B.www." . Password authentication B.co m 178 . WEP C.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. WPA D. Biometric authentication Answer: D QUESTION NO: 578 A.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Computer Browser "Pass Any Exam. Hibernation C. Smart card authentication C.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts .

Answer: C QUESTION NO: 581 A. BIOS C. Southbridge B. Turn the monitor on/off. Northbridge B. Which of the following steps should the technician recommend the user take in order to resolve the problem? A.CompTIA 220-701: Practice Exam B. try turning the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC.co m . Reseat the video card. Any Time. C. check the power cable on the monitor. D. check the video cable from the monitor to the PC. DMA controller D. Turn the monitor on/off. check the video cable from the monitor to the PC. Check the video cable from the monitor to the PC." . check the power cable on the monitor.actualtests. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . reseat the video card in the PC. The technician on call determines that the PC is powered on and is not in standby mode.www. B. Print Spooler D. reseat the video card. BIOS "Pass Any Exam. try turning the monitor on/off. Add Hardware Wizard C.

D. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed.www. CMOS D.actualtests.CompTIA 220-701: Practice Exam C. BIOS D. B. Northbridge B." . Any Time. DMA controller C. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Southbridge C. Which of the following is the NEXT troubleshooting step the technician should take? A.com Ac tua lTe sts . Verify that the power button is plugged into the motherboard. Northbridge B. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. C. Answer: A "Pass Any Exam. Southbridge D. Replace the power button. Check the power supply for voltage output. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Check the power outlet to verify it is supplying power.co m 180 .

The printer is no longer the users default printer.www. Port triggering C. Biometric password B. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . The printer has a faulty NIC. Any Time. 478 B. 959 D. The technician can also print a test page from another workstation. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). 775 C. The technician can ping the users workstation and the printer.com Ac A user reports that they are suddenly unable to print to a network printer. Theusers workstation has a faulty NIC. The printer has corrupt drivers. B. D. C.co m 181 ." . Case open switch D. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Slot A Answer: A A. It was working fine yesterday. "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.

CompTIA 220-701: Practice Exam A. Which of the following should be selected to BEST meet the user's needs? A. Dual-core Answer: A. Verify when the last time the computer was working correctly was. SODIMM D.com 182 Ac tua lTe sts . DDR2 E. Turn off the firewall. Disable all file shares. D." . Turn on Automatic Updates. B. they do not want the updates to interfere while they are working. Which of the following is the FIRST thing the technician should do? A.E QUESTION NO: 590 When troubleshooting an issue with a customer. PCI express C. C. C.www. Update the network device drivers. D. B. B. Multi-core B.co m . Assign a password complexity policy. Which of the following is a best practice? A. Update the virus definitions and start a scan for viruses. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft.actualtests. Unplug the PC and put on an anti-static wrist strap. Set automatic updates to download only. Any Time. Inform the customer of how long it might take to resolve the problem. "Pass Any Exam. however. C. Update the antivirus definitions. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet.

Check power on theusers laptops. Check the network connections. Check the domain print server. Fingerprint scanner C. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Username/password B. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. FAT32 "Pass Any Exam. lTe Several users report their print jobs did not print to the local shared printer.co m 183 . Which of the following file systems should the technician select? A. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.www. HPFS C.actualtests. Any Time.com Ac tua A. WPA D. FAT16 B. Check the print queue.CompTIA 220-701: Practice Exam D. D. Which of the following is the FIRST thing a technician should check? sts . B. Set automatic updates to download and install. NTFS D. C." .

actualtests. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. The problem is related to large files being deleted. Check for incompatible hardware. B. How should the technician troubleshoot this issue? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Backup Manager C. D." .www. Task Manager B.co m . Jumper settings D. Where should the technician make the necessary boot order changes? A. Answer: A After several months users report that their computer runs slower. Motherboard settings B. Any Time. The technician needs to change the computers settings to boot from a recovery CD. Firmware settings C. Task Scheduler Wizard D. C.com 184 Ac QUESTION NO: 598 tua lTe sts . Check the boot order in the BIOS. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. a technician notices that the software hangs during the hardware detection phase. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check the disk for scratches. Check the CMOS battery.

co m 185 . Check the USB port. D. select Properties D. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . The installation CD is not available. Right-click Start menu. AT C.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Check the manufacturer's website. A cable modem D. An asynchronous modem C. A network interface card B. select Properties B. Add Hardware Wizard. ATX B. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A." . PC/XT "Pass Any Exam. Check the printers BIOS. Any Time. B. C. select Properties C.www.actualtests. Right-click My Network icon. Right-click System Tray. Right-click My Computer icon. Which of the following is the BEST solution to locate the correct drivers? A.com Ac A.

actualtests. PPTP C. TELNET C. From the printer properties page D. Manually on the printer C. ACL Answer: A QUESTION NO: 603 When a job fails to print. NTP B.com 186 Ac tua lTe sts . SMTP D. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. From theprinters drivers B. NNTP B. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A." .www. where would a technician go in Windows to print out a test page? A.co QUESTION NO: 604 m . Any Time.CompTIA 220-701: Practice Exam D. RDP D.

Hub B.actualtests. Modem C." .co m 187 .com Ac tua A. Hub Answer: D "Pass Any Exam. Modem lTe Which of the following network devices interconnects networks together? sts . Router D. Modem C. Switch B. Router D. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Port mirroring C.www. Hub C. Any Time. Switch B.CompTIA 220-701: Practice Exam A. Half duplex B. Full duplex D. Bridge D.

Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A.actualtests. The writing element B. while an inkjet printer fuses the image to the page. D. while the inkjet printer can only use ink cartridges. Laser printers fuse the image to the page. Laser printers melt the image onto the page. A local printer has a small footprint and cost less money than a network printer that has a large footprint. inkjet.co m 188 . B. Laser printers use toner.com Ac Answer: D tua lTe sts . and impact printer? A. C. The control panel C. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. while laser printers can be harmful to the environment. Ink jet printers are safe for the environment. A maximum of two computers can share a local printer verses unlimited users can share a network printer. B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. D. The power supply D. C. while an inkjet printer sprays the image on the page. The interface Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A.www. thermal." . Any Time.

800 x 600 "Pass Any Exam. A print job is waiting in the print queue. . but the printer does not print the job. C. Outdated or corrupt print driver. The application used to create the document is incompatible with the printer.com 189 Ac tua lTe sts A.www.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. which of the following provides the MOST room for effective cooling? A. equipment from abuse and misuse.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . Printer configuration is incorrect. B. C. customer's personal files and professional data. NLX D. B. ATX C. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. company's intellectual property and proprietary information. BTX B. which of the following is the minimum default resolution setting that Windows XP supports? A. Any Time. Which of the following may be the cause? A." . 640 x 480 B. D. person who would be directly affected in the case of a breach. D. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.

co m 190 .CompTIA 220-701: Practice Exam C. hot swappable drive.com Ac tua lTe sts . and SVGA resolution is 800 x 600. Any Time. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. optical drive. 800 x 640 D. EGA's was 640 x 350. the number of partitions across multiple hard drives. SD flash drive C. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A.www. B. CGA's resolution was 320 x 200 ." . network drive.actualtests. QUESTION NO: 617 A CD drive is a type of: A. solid state drive. the back up tape drive configuration. number of installed hard drives. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. D. C. C. how data is distributed between multiple drives. DVD/RW drive B. D. Answer: A "Pass Any Exam. SODIMM D. B.

Thermal grease between the fan and theheatsink B.3 volts of power to the computer.co m .com 191 Ac A. B. Two processors installed on the motherboard D. C.actualtests. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. equal or lesser than the original power supply wattage. The computer can run faster because of the larger power source.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. equivalent to the original power supply wattage. Automatic voltage detection between 110 and 220 voltage is provided.www. it is important for the output to be: A. Thermal grease between the processor and the fan C." . Any Time. AGP slot D. tua On a desktop computer. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. DIMM chip B. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . Thermal grease between the processor and theheatsink "Pass Any Exam. auto sensing from 100 to 240 Volts. C. equal or greater than the original power supply wattage. D. D. The addition of 3. B. it must have which of the following? A. IDE drive C. Automatic integrated surge protection is provided through the upgrade.

" .co m 192 . "Pass Any Exam. The memory speed will decrease. Hyper-threading technology D. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The scanner must be installed between the PS2 mouse and the computer. The scanner must be configured to read the code(s) desired. the computer must be equipped with which of the following? A. D. C. The OS will have to be reinstalled. Any Time. The computer will not pass POST. Double the clock speed on a 32-bit processor B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. which of the following should occur? A. Hyper-V technology C. B. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. Which of the following statements is MOST likely true? A.actualtests. The barcode scanner should be set up in the computers BIOS. B.com Ac QUESTION NO: 626 tua lTe sts .www. The computer will overheat. The flatbed scanner must be removed. C. D. Answer: A When installing a barcode scanner on a computer.

co m . Laser Answer: A QUESTION NO: 629 Answer: A. Which of the following could be contributing to the noise? (Select TWO). sts . A memory chip is defective. E. To allow additional power to be available to the laptop when docked C.ini file.CompTIA 220-701: Practice Exam A. The CRT display has failed. Hard drive "Pass Any Exam. Duplex C. To provide additional USB ports for the laptop E. D. Cooling fan C.B QUESTION NO: 630 The user states the desktop computer is very noisy." . To provide additional software security to the laptop D. B. CPU B. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. A PCI card is not correctly seated. The power supply is not connected to the system board. Inkjet D. C.www. Impact B.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Which of the following is the possible cause? (Select TWO).com 193 Ac A. To allow peripheral devices such as a monitor to remain attached B. Windows has a corrupt boot. Any Time. A. To allow LAN/WAN switching Answer: A.actualtests.

asks to have a single-connection that will carry video and audio to and from the PC. D. relaying details of the repair to save the technician time. DVI-D "Pass Any Exam.CompTIA 220-701: Practice Exam D. leave a copy for the company owner. Memory chip Answer: B. Which of the following technologies is capable of this functionality? A. and personally contact the owner to update on the status of the repairs. Boot from Emergency Boot Disk. Document the work done at the firm and leave the company owner a voicemail. B.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Boot from LAN. C. the owner would probably not want to be bothered during the work day. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater.actualtests. ask one of the assistants at the company to contact the owner. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Boot to Last known Good Configuration. Motherboard E." . and due to space constraints.co m Answer: B . D. Document the work done at the firm. Any Time. QUESTION NO: 632 A.www. B. Which of the following would be the BEST course of action for the technician to take? sts . Boot in Safe Mode. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. The repairs go as planned. Document the work done at the firm.

1 D. Keep the hard drive within acceptable temperature ranges. Mini-PCI card B. C.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . in marked matching slots. DVI-I C. PC card 8. Memory has to be installed in matching pairs. B.actualtests. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. PC card 7. Any Time.CompTIA 220-701: Practice Exam B. Keep the power supply within acceptable temperature ranges. C. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.www. "Pass Any Exam. which of the following is true? A. B. Memory has to be installed in same speed and size modules. Express card C. using chips equal to or larger than 1GB in size.co m 195 .com Ac A." . D. Keep the processor within acceptable temperature ranges. Keep thenorthbridge chip within acceptable temperature ranges. The motherboard jumpers need to be properly configured. VGA D.

Which of the following would be the MOST cost effective cable to choose? A.com Ac tua lTe A. Coaxial C. the company is being forced to run the lines along power wiring and overhead lighting. Use a multi-pass third party formatting utility. Fiber D. Any Time." .www. D. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Due to limited ability to conceal cabling within walls. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Memory has to be installed in marked matching slots. using at least five passes. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. UTP B. B.CompTIA 220-701: Practice Exam D. Fractional T1 C.actualtests. Satellite D. STP Answer: D "Pass Any Exam. Use Windows built-in Disk Management utility and format the disk. Run a high powered magnet over the drive several times. WiMAX B. C.co m Answer: A 196 . Reformat the hard drive.

Windows Defender D.co m . Any Time. Device Manager C. Windows 2000 Pro C.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A.www. Fuser "Pass Any Exam. Which of the following operating systems currently include this functionality? (Select TWO). Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. WindowsVista Business D." . Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. WindowsVista Ultimate B. One B. Four D. Windows XP Professional E.C QUESTION NO: 642 A. Security Center B. A. Two C. Windows Vista Home Premium Answer: A.

168. Ribbon C. msconfig B.co m .11 B.www. Any Time. by design.com 198 Ac tua lTe sts .CompTIA 220-701: Practice Exam B. ping f 189.16.68.actualtests. regedit D.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. ping a 192. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.10." . ping t 172. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . Liquid ink Answer: C QUESTION NO: 644 Network hubs. Full duplex C.18. 10Mb D. edit C.5 C.5 D. "Pass Any Exam.1. can run at which of the following modes? A. 100Mb B. ping v 10.0. Toner D.122.

C.www. no errors are reported and the data cable is connected. MSTSC D. D. the operating system will only recognize 1GB of RAM. B. MSCONFIG was used to disable the computer services. The monitor is not plugged into the video card. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. The PC BIOS does not support the new RAM size. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. The RAM has been inserted backwards in their slots. D.com 199 Ac A technician is adding RAM to a PC. The BIOS revision is the latest version.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to execute the system. Which of the following is the MOST likely "Pass Any Exam. B.ini file. MSIEXEC .co Which of the following utilities is used to perform a baseline on a hard drive? m . MSCONFIG C. Which of the following is the MOST likely cause of the issue? A. MSCONFIG was used to execute the win.actualtests. MSCONFIG was used to enable the computer services." . The physical printer online light is lit. C. Upon power on. PERFMON B. Which of the following choices is MOST likely the cause? tua lTe sts A. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.ini file. Any Time.

Any Time. Device Manager D. ping 127. The Printing Preferences has been changed in Printer Properties. Control Panel B. C. The Use Printer Offline option is not checked.1 D.0. My Computer C. Component Services Answer: A "Pass Any Exam.actualtests. ping 128. Performance Logs and alerts C.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.0.0.CompTIA 220-701: Practice Exam cause of this problem? A. ipconfig 127.0.www. localhost 128.1.1. Computer Management B. The Use Printer Offline option is checked.0 B. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A." . The Print Processor has been changed in Printer Properties.1 C. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.co m 200 .0. D.com Ac tua lTe sts . B.0. System Information D.

Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A." . Control Panel D. Performance Logs and Alerts B. Startup Menu C. Performance Logs and Alerts D. Computer Management C. Device Manager C. System Tray "Pass Any Exam. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A.actualtests. Device Manager C. Computer Management B. My Computer B.www. Component Services D. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Computer Management B.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Any Time. Performance Logs and Alerts D.co m 201 .

System Properties C. dxdiag C. System Information C. Task Manager D. Any Time." . Power Options "Pass Any Exam. Task Manager D.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 .actualtests. System Information . System Properties B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Configuration B. cmd B.www.com Ac tua lTe sts A. msinfo32 D.

Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.1. 192. Performance C.168. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Any Time.168. Simple File Sharing B.10.100 C.1. Hardware Wizard D.www.1.1 D. 4. Simple File Sharing C. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.co m 203 .CompTIA 220-701: Practice Exam B." .actualtests. Event Viewer C. 122.1 B. Hardware Wizard D.100.168.com Ac tua lTe sts . Hardware Wizard D. Power Options B.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 172.

8 B. Any Time. 12 C.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 10 B.co m 204 .com Ac tua lTe sts . 10 C.www. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 16 C. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A." . 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 63 D. 12 C. 26 D.actualtests. 64 Answer: C "Pass Any Exam. 26 D. 10 B. 8 B. 26 D.

DSU C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A.co m .www. C. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .actualtests. Allows multiple computers to communicate with each other in a network.11n C. The battery is full and the laptop is plugged in. Which of the following components is the MOST likely at fault? A. 802. 802. and mouse. and there are no error codes or beeps.11g B. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. 802. Router B. Connects multiple users to one computer.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A.11b D. 802. Connects multiple computers to one monitor. Any Time." . and that it gets unusually hot.com 205 Ac A. CPU "Pass Any Exam. B. Allows multiple users to have access to a central gateway. keyboard. Fan B. D. Modem D.

Spam D. Battery D. ESD strap C.CompTIA 220-701: Practice Exam C.www.actualtests. Produces unsolicited advertisements via pop-up messages lTe sts . Unsolicited mail that is sent electronically C. Trojan C. Worm B. Any Time." . Code that waits for a specific response before activating B.com Ac tua A. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Collects user and program information usually for malicious purposes D. Cable ties B.co m 206 . MSDS D. Logic bomb Answer: B "Pass Any Exam.

WindowsVista Premium D. Worm C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. Windows Vista Home B. Adware D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. LAN D. Any Time. B. VPN C. C. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A." .co m . "Pass Any Exam. Virus B. Safely Remove Hardware Function.com 207 Ac tua lTe sts . Disable in the BIOS. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A.www.actualtests. WAN B. Unplug from the USB port. WindowsVista Business C.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A.

Start> Run> typecmd > ipconfig C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Restart the OS.actualtests. An established recovery point B. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Start> Run>typecmd> dir D. Establish a theory of probable causes of the incompatible driver D.www.CompTIA 220-701: Practice Exam D. Cycle the power to ensure that thent driver works B.com Ac tua lTe A. Document findings.co QUESTION NO: 681 m 208 . Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A." . Any Time. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Start> Run>typecmd > nslookup B. Which of the following is the FINAL step that should be performed? . A complete restore of the hard drive D. Escalate the problem to the next higher tier support shop C. A record of the administrative passwords C.

127 B. NIC B. Any Time.255.10. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .0. WiFi Card "Pass Any Exam. Ask if they have a modem. 127. Stand by B.1. 192. 169.1 C.254.168.0. The laptop also needs to be able to resume quickly from this mode. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Shut down C.255 Answer: D A. Hibernate D. however. they are not receiving any WiFi signals.actualtests. D.1 D. Check thatWiFi is enabled. Which of the following should the technician do? A. B." .CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.255. C.www. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Suggest they move computer around. 255.com Ac tua A technician wants to configure a Windows XP Pro laptop.co m 209 . Check to see if the NIC is functioning. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.

C. D. B. C." . Right click on the print job and select restart. Right click on the print job and select cancel. Which of the following is the NEXT action to take? A.com 210 Ac tua A. lTe sts A week ago a technician completed several upgrades for a business. Question the customer to determine if they are using the embedded keyboard for the first time. Email the business owner and offer discounted services for the next system upgrades. Bluetooth D. Contact the customer with a follow-up call. Have the customerrestart the computer to reset the keyboard for the customers profile. Which of the following would be the BEST course of action to take? . QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. inquiring how the systems are running and offering any additional assistance. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Contact the customer with a follow-up call. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Email an assistant at the business to see if they are satisfied with the services rendered. Any Time.actualtests. The technician has not heard back from the client. "Pass Any Exam. D. but is now attempting to use the laptop's embedded keyboard. The customer had the laptop working properly all day in a docking station setting.CompTIA 220-701: Practice Exam C. inquiring when the next system upgrades can be started and offer discounts.co m Answer: B .www. B. Right click on the print job and select resume. C. Right click on the print job and select properties. B.

Bridge D. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. /b D. PXE Boot Rom B.www. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? .co QUESTION NO: 691 m 211 . Check the keyboard drivers in Device Manager and reload if out of date. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam." . /r B. Switch B. Any Time.com Ac tua lTe A. Modem C.CompTIA 220-701: Practice Exam D. /v C. Where would be the proper place to configure this? A. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.INI file C. BIOS D.actualtests. BOOT.

www.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on.com Ac A. RAID 1 C. RAID 0 B. RAID 10 "Pass Any Exam. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 0 B. RAID 5 C. Any Time.actualtests. RAID 5 D.co m 212 . RAID 1 B. Which of the following RAID arrays is the technician using? A. Which of the following is MOST likely failing? A. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . Processor B. RAID 6 D. RAID 5 D. Optical Drive D. RAID 1 C. CPU Fan C." . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size.

Any Time. CAT6 C. Coaxial D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. UTP .co Which of the following cable types contains a foil shield inside the jacket? m 213 . The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. RJ-45 B." . UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. STP B. Fiber B.com Ac tua lTe sts A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).www. STP D. RG-6 C. Fiber C.actualtests. especially Ethernets "Pass Any Exam. ST D.

CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.11g D. DSL D. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.co m 214 . Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. 802. Coaxial B. ST D. Bluetooth "Pass Any Exam. BNC C. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A." . Any Time. Fiber B. Satellite C. 802.11n C.www.com Ac tua lTe sts . 802. Fiber D. RJ-11 B.11a B.actualtests. UTP C.

Spam C. DSL B.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .www. Cable C. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Fiber D. Botnet C. Adware sts .actualtests. Adware D. Spam D. Botnet B. Spyware B.com Ac tua lTe A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam." . Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.

actualtests. Adware C. Power strip B. Worm D. Surge protector D. Uninterruptible power supply C.www. Botnet D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Spyware B. Internal hard drive D." . CD B.co m 216 . Spam B. without actually installing it on the workstation? A. Floppy C. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Any Time. Network Answer: A "Pass Any Exam. Spyware C. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 709 .

ATX B. "Pass Any Exam.ROM drive C. Any Time.actualtests.com Ac tua lTe sts .www. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. 12Mbps. 480Mbps. 800Mbps. IDE hard drive B. USB thumb drive D.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. Micro ATX C. HTTPS C. AT D. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. SMTP D." . DVD. 400Mbps. D.co m 217 . B. FTP B. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. C.

www. Increases length of cable D. Fire resistant B. 15 or fewer C.com 218 Ac tua lTe sts .co m . Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access." . Lower latency C. Any Time. 6/12 Volts DC or 12/24 Volts DC D. 10 or fewer B.actualtests. the customer reports the NIC link lights for that computer are not on. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. In addition. 20 or fewer D. Which of the following could be the problem? "Pass Any Exam. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.

Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. you should update the device driver. Where can the technician locate the NTLDR files? A. Remove and replace the network card.com Ac tua lTe sts Explanation: To troubleshoot this problem. Network server is not working.co m 219 ." . Which of the following is the NEXT step? A. Internet site is down. Update the device driver. D. NTOSKRNL "Pass Any Exam.CompTIA 220-701: Practice Exam A. B. C. Enable Boot Logging C. D. Updating the device driver may help when an installed device isn't working properly. Firewall is not working. B. C. Join the computer to the workgroup. Boot Mode B. the technician notices a yellow exclamation mark in Device Manager. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing.www. Safe Mode D. . Any Time. Switch is not working. Answer: D QUESTION NO: 719 After installing a network card. Which of the following boot options will accomplish this? A. Re-install the OS.actualtests.

INI D. Replace the LCD. Replace the power button." . IO. B. lTe A technician is troubleshooting a laptop. C. which of the following is the FIRST process that runs? A. Change power outlets.SYS D. Replace the battery. CONFIG. Which of the following is the NEXT step to troubleshoot the issue? sts .www. B. NTDETECT.CompTIA 220-701: Practice Exam B. When the laptop is plugged into an outlet it starts. Upgrade the memory.co m 220 . Connect the laptop to a monitor.COM Answer: B QUESTION NO: 722 When a computer is turned on. but there is no video.actualtests. Any Time. BOOT. D. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. C.com Ac tua A. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. OS installation disk C.SYS B. Upgrade the video card. Answer: A "Pass Any Exam. Which of the following is the BEST solution? A. Remove the battery. D. NTLDR C.

Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO).www. The OS is not installed. C. Check if the drive is properly plugged in. Check to see if a disk is present in the drive. Check the USB settings for the drive. The system is overheating. The MBR B. Check the manufacturer's recommended settings. The technician powers on the laptop and the drive is not detected. "Pass Any Exam. Any Time. B. C. sts . The power-management console C. D.actualtests. B. Which of the following is the MOST likely issue? A.com 221 Ac tua lTe A. Which of the following should the technician do NEXT? m ." . D. The AC/DC adaptor D. Which of the following could be the issue? A.co A technician installs a new CD. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down.ROM/DVD player into a laptop. Additional memory needs to be installed. The RAM is not seated properly.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.

www. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. Answer: D "Pass Any Exam. printing on both sides of paper simultaneously. CMOS ROM C." . to test sociological boundaries with in the company. System RAM B. printing on both sides of paper one at a time. to perform a technical risk assessment of employees within the company. communications in both directions one at a time. D. B. Answer: A QUESTION NO: 730 Where is the power on password stored? A. Insulting the subject to motivate a response C. Flattery Answer: C. Any Time.CompTIA 220-701: Practice Exam A.actualtests. Hard Drive D. C.co m 222 . D. Asking passive aggressive questions E. Assuming a position of authority D.com Ac tua lTe sts .E QUESTION NO: 729 Social engineering is used to: A. C. Requesting public information B. engage in harmless communication. B. communications in both directions simultaneously. acquire unauthorized information to achieve a goal.

CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 25 D. It blocks popup ads. A tool that allows a user to connect to other computers. tua lTe sts . A tool that tells a user of the workstation that they have exceeded their memory quota." . It retrieves email from the mail server. A tool that allows a workstation to tell the network that the workstation is present. by default? A. A tool that allows a user to use the workstation as a telephone through the network. Port 21 B. B. B. Port 23 C. Port 110 "Pass Any Exam. C. It holds a log of the last three passwords used.actualtests. Port 23 C.com Ac A. It pings a workstation from a remote server. D. D. by default? A. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. Any Time. Port 21 B.co m 223 . Port 25 D. C.www.

B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. C. electric shock felt on computer case." .com Ac QUESTION NO: 738 tua Answer: A lTe A. USB C.www. RAM module is faulty C.co m 224 . Excessive movement between system memory and virtual memory. A recognized method of disposing hard drives that contain sensitive data.C QUESTION NO: 739 "Pass Any Exam. A. Wireless router B. A method of recovering lost data from a hard disk. Printer E. overheating. Which of the following is the cause? A.actualtests. Processor is going bad B. System RAM Answer: B. and the hard drive stops working. sts . The user described the problems as: occasional rebooting. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). Power supply D. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Any Time. Network D. D.

" .co m 225 .g. Ctrl + Alt + B D. B. ipconfig C. F9. netstat B. F12) B. A. Start> Run>cmd B. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Any Time.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Which of the following should the technician do? A.actualtests. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues.www. Shift + B C. D. Start> Run> Accessories> Command Prompt C.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Ask another technician to take over support for this user. Start> Programs> Accessories> Command Prompt "Pass Any Exam. Function keys (e. nslookup D. Start>Programs>Accessories>Communications> Command Prompt D. Which of the following utilities could be used to check if there is a remote device on the network? A. Help the user with every issue that they call about and put all other work orders on hold. Explain to the user they need to fill out a work order for the computer issues. Ask the user to call another technician for more in-depth assistance. C.

co m 226 . There are multiple printers in the office. B. NIC C. PS/2 B. A past technician's documentation D. C. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Confirm the printer name where the user is trying to print. and all other users are able to print to the printer. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. The manufacturer's documentation C. Restart the print spooler service. every time the user sends a print job to the printer. Which of the following places should the technician look to find the proper handling procedures? A. MSDS Answer: D "Pass Any Exam. Which of the following is the FIRST step that the technician should do? A. Replace the paper in the printer. Reboot the workstation and have the user log in again.www. The cleaning label B.CompTIA 220-701: Practice Exam E. it does not print. Start> Control Panel> Run>cmd Answer: A." . however. Any Time.actualtests.D QUESTION NO: 743 A user is trying to print to a network printer. Riser card D. D.com Ac tua lTe sts .

D. B. C. WAN. Any Time. prevent damage from weather. Nine . assist with data transmission. C. B. prevent outside interference. provide protection from heat. One B.www. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Three C. Dispose in an incinerator. LAN B. Seven D.actualtests.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. C. Store in an air-tight container. which of the following is the BEST way to dispose of the old cartridge? A. which of the following is the MINIMUM number of failed login attempts before a user is locked out? .co m When applying the security settings to a network. "Pass Any Exam. domain." . D. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Put the toner into a sealed bag and then throw into the garbage. Return to the manufacturer for recycling.

C. C. D.Rom is compatible hardware. What should be the BEST first step to resolve this issue? A. Make sure that the network cable is not touching any other cables. Make sure that the disc is a CD and not a DVD. Any Time.CompTIA 220-701: Practice Exam D. B. Make sure the network cable is seated properly in the users computer. Check to see if the network cables were terminated properly.Rom is not reading a disc. There are no limitations.actualtests. Making sure that replacing the power supply is not cost prohibitive.www. which of the following would be the FIRST step to evaluate this issue? A. B. D. Answer: D QUESTION NO: 750 A user reports that their CD. Answer: C QUESTION NO: 753 "Pass Any Exam. one power supply is as good as another. workgroup. Check to see if theCD. D. Ensure that the CD drive is installed.com Ac tua lTe A. B. sts When a component has a proprietary power supply what is the main limitation? . Ensure that shielded cable was used for the network. C.co m Answer: B 228 ." . Making sure the power supply will fit into the casing. Replacing it with a power supply made specifically for that unit. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. Check to see if the BIOS register the drive.

CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A.B QUESTION NO: 756 A remote Customer calls with a dead computer. A record of the ADMIN passwords. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. An emergency recovery disk (ERD). lTe sts . A complete back up of the hard drive. What would be the questions to ask this customer? (Select THREE). The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. D. C. background checks for users. Is another piece ofequipment. retinal scans. Answer: C QUESTION NO: 755 A.co m ." . Did the computer and monitor work before? C. B. "Pass Any Exam. C. The customer says the tower computer will not turn on and the monitor will not turn on either. D.actualtests. smart cards. B. Is it a LCD or CRT monitor? E. An established recovery point. Any Time.www. Other equipment plugged into the same power strip/surge protector also will not turn on. Was the electric bill paid? D. What is the manufacturer of the power strip/surge protector? Answer: A. that is plugged into the same power strip/surge protector. complex user names. powering up? B. Which of the following would be the BEST questions to ask the customer? (Select TWO).

Standby D." . Is another piece of equipment plugged into the same power receptacle and is it working? C. Always on C. What is the manufacturer of the power strip/surge protector? E. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.CompTIA 220-701: Practice Exam A. Create restore point D. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Can you or someone else check the circuit breaker for that receptacle? D. Nothing. Nothing should be affected C. Hibernate C. Always on B. Wake on LAN "Pass Any Exam.com 230 Ac A. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. What kind of equipment is plugged into the power strip/surge protector? Answer: B.actualtests. Has any electrical work been done recently? G. Standby B. proceed with solution. Any Time. Make a list of all programs that will need to be reinstalled in event of a system failure B.C.co m . How big is your electric bill? B.www.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A.

It is getting to the point that is becoming a distraction. Say nothing. the customer continually asks questions about every step being performed. Tell the customer that both are excellent choices B. Give them a list of blog sites and documentation that discuss the twoOSs D. Any Time. Dispose through proper channels or send it to be repaired C. Explain that what is being done is extremely complicated and requires concentration.co Answer: B m 231 . Which of the following should the technician do? A. Check that the tube and capacitors are intact D." . Which of the following is the BEST solution? A. Continue answering thequestions. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Ask to be excused to use the phone to take a small break outside to get some air B. Put on an ESD strap and inspect the internal components B.CompTIA 220-701: Practice Exam D. What is the BEST response to this question? sts QUESTION NO: 761 . end the conversation C. Throw it in the trash.com Ac tua A. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.actualtests. D.www. relax and try to be as calm as possible while working through the distraction C. CRTs are being replaced by LCDs Answer: B "Pass Any Exam.

www." . Have the user work after hours to finish their print jobs. Between 8 and 10 characters D. Install a UPS in the office "Pass Any Exam. Annually D. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 10 and 12 characters B. 60 to 90 days C. Replace all CMOS batteries in the office B. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Install a generator in the office C.co m . Raise the priority of the users jobs to the highest level.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Any Time. C.com 232 Ac A. D. B. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. 90 to 180 days B. Between 6 and 8 characters C. Give the user a dedicated printer. Give the user permissions to cancel other users print jobs.actualtests. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance.

and shuts down the computer B.actualtests. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Rolling back to an earlier configuration B. "Pass Any Exam.www. closes programs. You decide to go to a prior restore point.co m ." . Have an employee work nights to perform the shut down when the power supplies battery is about empty D. however they are not receiving any Wi-Fi signals. Suggest the computer be moved around. Which of the following is the action that is being performed? A. Loading a full backup onto your workstation D. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. but the computers gives an error that the computer has not been shutdown properly.CompTIA 220-701: Practice Exam D. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Which of the following should you try FIRST? A. Preparing system for Automated System Recovery (ASR) C. Use software that in case of an outage saves your work. There are UPSs connected to the equipment but they only last about 30 minutes. Any Time.com 233 Ac tua lTe sts . Retrieve the work from a hot site for the office C.

ROM is not reading a disc. Any Time. Biometrics C. Check to see if the BIOS registered the drive. Which of the following would MOST likely solve the issue? A. C. Software firewall B. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector.ROM has compatible hardware. each time the customer closes the laptop the computer goes into standby. D. B. Which of the following is the FIRST step to take to resolve this issue? A. Check that the Wi-Fi adapter is enabled. Ensure that the device is working in Device Manager. D.www.co m 234 . Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Check to see if the CD. Ask if they have a modem. Ask for model number. Smart card D. Change the computer from a laptop to a desktop. D.actualtests. Answer: C "Pass Any Exam. Make sure that the disc is a DVD and not a CD.com Ac tua A. C. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Change the power settings in Power Management. Change the power settings on the projector. However." . Move the projector further away from the laptop. B.CompTIA 220-701: Practice Exam B. C.

Move the mouse and/or press the space bar to check if the computer is in sleep mode. What mouse driver are they using? C. What is the manufacturer of the computer? D. E.com Ac tua lTe sts . What is the manufacturer of the mouse? Answer: A. A. If the mouse has roller ball underneath could they examine it? B. be stern with the user. Check for other equipment plugged into the same power strip/surge protector.D QUESTION NO: 776 "Pass Any Exam. B. D. Check the video cable to make sure it is still connected.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. repeat back the issue to the user to ensure understanding." . tell the user to call back when they have calmed down. Any Time.www. Answer: A.actualtests. Which of the following questions should a technician ask this customer? (Select TWO). Check to see if the monitor and system hardware are compatible. What type of mouse is it? E. D. C. C.co m 235 . Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. B.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Which of the following steps should be performed to check the monitor? (Select TWO). make the user promises to keep them quiet. A.

co m 236 . D.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Which of the following should be done FIRST prior to the installation? A. Which of the following MOST likely uses a parallel port? A. B. Any Time. Hard drive location in the computer. C. Which of the following should a technician check to resolve the issues? A. "Pass Any Exam. The manufacturer of the RAM installed in the computer.www. Upgrade all drivers. Update the anti-virus software. B. Which of the following should be checked? A. Perform backup of all data. Create a restore point. The manufacturer of the computer and hard drive. CPUheatsink seated properly. B. Printing to an older printer C. D. Connecting to a parallel tape backup device D. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. The hard drive location in the computer. Failed fan in the power supply.actualtests.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. C. The amount of RAM installed. D. Remove unneeded external components. Connecting a loop-back plug B." . C.

Any Time.co m 237 . Wake on LAN B. Hibernate D.com Ac QUESTION NO: 782 tua lTe sts . Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Establish a theory of probable causes of the incompatible driver.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Standby D. Always on C. Escalate the problem to the next tier support. Document findings.www. D." . actions and outcomes. C. Cycle the power to ensure that thent driver works. Standby B. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. B. Always on C. Which of the following is the LAST step that should be performed? A. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A.

C. Move some of the devices to other outlets and replace the power strips with surge protectors. Ask to be excused to use the phone to take a small break outside to get some air. two printers. B. two monitors. C. Which of the following is the BEST solution? A. Six C. and a mini refrigerator are plugged into one power strip in a single outlet.actualtests. "Pass Any Exam. Answer: D QUESTION NO: 784 A CRT has stopped working. Explain that what is being done is extremely complicated and requires concentration. Put on an ESD strap and inspect the internal components. the customer is asking questions wanting to know every step being performed and why.www.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . D. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. D. B.co m 238 . Check that the tube and capacitors are intact. Which of the following should be done to ensure safety? A. Twelve Answer: A QUESTION NO: 786 Two workstations. relax and try to be as calm as possible while working. Throw it in the trash. Send them off on a small task to get a moment to concentrate and finish the job. Eight D. B." . CRTs are being replaced by LCDs.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Which of the following should the technician do? A. Zero B. Any Time. Continue answering the questions. It is getting to the point that is becoming a distraction. Answer: D QUESTION NO: 785 A. Dispose through proper channels or send it to be repaired.

com 239 Ac A. B. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . tua lTe Computers are left on overnight to complete certain calculations and tasks. Which of the following actions should the technician perform FIRST? A.CompTIA 220-701: Practice Exam C. Load a full backup onto the workstation. Install software that saves work. Install power strips in the office. Replace the power strips with surge protectors with longer cords. Install a UPS in the office. C. D. D.www. Restore all files from a storage device." . Have an employee work nights to perform the shut down. Have employees shut down their computers before they leave and perform the calculation during their down time. B. Replace the power strips with UPSs and eliminate the extension cords. Roll back to a previous restore point. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. D. Install a generator in the office. Setup a hot site for the office so all data will be backed up. Replace the CMOS batteries to all affected equipment. C. There are UPSs connected to the equipment but they only last about thirty minutes. and properly shuts down the computer. B. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day.co m .actualtests. Prepare system for automated system recovery (ASR). D. C. closes programs. Any Time. "Pass Any Exam.

Which of the following should the customer perform? .www. D. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Use the function + f10 key to toggle between screens. B. Change the power settings on the projector.actualtests. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Enable DHCP on the laptop. Reboot the laptop to toggle image between screens. Install a wireless modem. Set the SSID code on the laptop.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Which of the following would the technician recommend for the client? A. C. The client would like to access the network from outside the home and on the top floor. Use alt + tab to toggle between screens. Change the computer from a laptop to a desktop. Which of the following should the technician do to solve this issue? A. Change the power settings in power management. Use the function + f8 key to toggle between screens. Any Time.com Ac tua lTe A. C. Press the function key and then configure the projector settings.co m 240 . C. Answer: C "Pass Any Exam. D. B. B. Each time the customer closes the laptop the computer goes into standby. D." . Install an access point.

D QUESTION NO: 795 A customer calls and wants to know how to cool a game server.www. B.com Ac tua Explanation: A. Install multiple fans. Prevents motherboards temperature from getting to low B. C. AGP slot C. The screen is set to automatically dim to optimize battery power when power is disconnected. Any Time. Dissipates heat from the chips D.actualtests.co m 241 . C. Answer: C. D. Use hyper-threading. D. The LCD backlight is failing. CPU slot D. Answer: B QUESTION NO: 796 "Pass Any Exam. B. Install a liquid cooling system. Cools the power supply C.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Prevents the monitor from overheating lTe sts . Install more memory in the system. The LCD inverter board is going bad. Which of the following is the BEST recommendation to make? A. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. This might be an indication that the battery is failing and can no longer hold a charge. Heatsink B." .

To protect the CPU from direct contact with theheatsink. C. Ergonomics B.co m 242 ." .0.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. the LCD screen gets dimmer.actualtests. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. 169. 172. To prevent memory vibration caused by theheatsink fan. To provide thermal transfer from the CPU to theheatsink.16 12. Smart key C. To provide insulation around the processor. C.com Ac tua lTe sts .1 C. The screen is set to automatically dim to optimize battery power when power is disconnected. the LCD returns to normal brightness.254. Which of the following should a technician tell the user? A.www. The LCD backlight is failing. 192.10 "Pass Any Exam. D.1. D. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. Any Time. The LCD inverter board is going bad. Which of the following authentication technologies can be used? A.168. When the user connects the AC power.16 B. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. B. This might be an indication that the battery is failing and can no longer hold a charge. Biometrics D. B.

1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.16. 201.1. 92.128 D. 192.254.254.253.actualtests. 192. 129. 169. Any Time. 192.168.10.253. 129.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.254.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.1.25. 192.128 B.29.10 C. 201.128 Answer: D Which of the following IP addresses is a class B address? A. 129.9 D.168. 92.25.16.18.254.18.1. 92.1 B.9 D.29.1 B.16." .co QUESTION NO: 801 m 243 .1.25.www.com Ac tua lTe sts .1 C.10 C.18.CompTIA 220-701: Practice Exam D.168.168.

Any Time.254.128 B. 192.168.16. 92. s1A@r4A&! B.254. 192.10 B.25.10.254.10.1 C.18. 127.10 C.0.255 lTe Which of the following IP addresses is a loopback address? sts .253. 9ca5rl D.0.CompTIA 220-701: Practice Exam A.0.1 D.168.10 D. 192.255. 192. June171988 C.29. comptia1 Answer: A "Pass Any Exam. 255.co m 244 .10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.1 C.10 B.actualtests.9 D.168.168. 169. 129.www.10.255." . 169. 201.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.com Ac tua A.0.1. 172.10.16.

Any Time. Blu-Ray B. SSID C. Take the computer apart piece by piece until the problem is identified. B. Document the problem.www. Recreate the problem. Resolve the problem. Keyfob D.com Ac tua lTe sts . WEP B. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Flash C. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Keylogger C. BIOS password B. by default? A.actualtests.co m 245 . C. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. DVD D. WPA D. CD "Pass Any Exam." . D.

PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Any Time. Parallel .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Flash B. NIC B. Capture D.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. IEEE 1394 D.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. HDD D. DVD C. PCIe B.www. Graphics C.actualtests." . Modem C.

" . Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.com Ac tua lTe sts QUESTION NO: 816 . Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Touch screen D. Windows 2000 D.www.11a B. WindowsVista Basic B. Windows Media Center C.co m 247 . Infrared D. Any Time. Bluetooth C. WindowsVista Premium B.actualtests. KVM B.CompTIA 220-701: Practice Exam A. Keyboard C. Windows 2000 D. 802. Windows XP Answer: D "Pass Any Exam. WindowsVista Ultimate C.

co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Legacy support for older systems . User access and permissions options E. Support for file encryption D. Any Time. Files can be larger than 256MB B. Network Neighborhood> Ethernet controller B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). My Computer> System> Performance> Settings> Virtual Memory B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. To allow RAID support C.www. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Add and Remove Programs "Pass Any Exam. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.actualtests. Ability to share the file and folders Answer: B." . File encryption options C. To support dynamic disks B. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Macintosh PC read/write access D. A.

actualtests.co m 249 .com Ac tua lTe sts QUESTION NO: 823 .CompTIA 220-701: Practice Exam C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. sfc B. In a Windows Vista workstation. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A.www. WPA Answer: C "Pass Any Exam. Any Time. WPA2 D. Hide a password document in the workstation D. WEP128 C. ipconfig D. Contain on a sticky note on the back of the monitor B. sigverif C." . WEP64 B. Never write down the passwords C. which of the following commands would the technician use? A. Control Panel> Power Options D. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.

registry level services. driver level services. Answer: C QUESTION NO: 827 A print job fails to leave the queue. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. D. They state they need to upgrade the antivirus protection on the workstation. Windows Spool Service C.com 250 Ac tua lTe sts . B. D.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Give the caller the information and inform an IT manager. B. Printer Driver B. C.actualtests.msc "Pass Any Exam. These types of services are known as: A. the print spooler requires other services to be running first. Give the caller the username and password. C. Refuse the callers request and inform the police. perfmon. Any Time.co m . Print Spooler D. primary services.www." . Which of the following should the employee do? A. dependency services. Which of the following services may need to be restarted? A. They ask the employee for their username and password. Refuse the callers request and inform an IT manager. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly.

A 64-bit processor and a Vista Home Basic operating system B.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. Without knowing the specifics of that model.co m . Other companies use other names. how might a technician determine if the unit has WiFi capability? A.www. A 32-bit operating system and a 64-bit processor C.CompTIA 220-701: Practice Exam B. IEEE 1394 D. services. Check for an external antenna. to describe their 1394 "Pass Any Exam. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. 802. such as i. print D. A dual-core 32-bit processor and a 64-bit operating system D.com 251 Ac tua lTe sts . Check for an externalWiFi on/off toggle switch.link and Lynx. Any Time.actualtests. C. B. eSATA C. Serial B. Check forWiFi radio on/off switch on the function keys.msc C.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. printmanagement." . Check the Device Manager for a wireless network device. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. D.

which is the main circuit board for the PC." B. please read it and then get back to me with any questions. "I am not sure if your data will be lost I will confirm with my manager.actualtests. Which of the following is the BEST response? sts . the phone rings. C. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. "I replaced some of the computer parts and now it is functional. "Pass Any Exam. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. I will let you know what happens after the repair. such as video devices. B." C." .www. I cannot guarantee that your data will not be lost. I replaced the motherboard. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. In the middle of doing the repair. Have the phone onvibrate before starting the repair.com 252 Ac A.co m ." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone.CompTIA 220-701: Practice Exam products. Which of the following is the BEST action? A. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Apologize and excuse oneself for a moment to take the call quickly outside the room. Any Time. D. which means delivering data at a guaranteed rate. C. "Here is all my documentation for the repairs. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. This is because it is not only high speed but also supports isochronous data. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. Which of the following is the BEST response? A. Take the call. D. Well. This type of repair will not affect it." B. I am not replacing the hard drive. Your data should be fine.

Encrypt the sensitive data so that it cannot be read without a key. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.com 253 Ac A. D. Front panel media lock B.co m . Which of the following is the BEST response to the clients next repair order? A. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. C. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. B. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. D. B. Any Time. Refuse to do the repair until the client learns how to type with long fingernails. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. making C: the OS and D: the data.www.CompTIA 220-701: Practice Exam D.Attributes. Keylogger C. Do the repair with a good attitude. Do the repair." . C. Immediately leave and go to another room to take the call and deal with the repair later. but let the client know that the client will be charged extra for the same repair nexttime. Partition the drive into two physical drives making C: the OS and D: the data. Hide the sensitive data from casual view using folder Properties . while protecting the data from the operating system related issues? lTe sts . Partition the drive into two logical drives. Biometric fingerprint scanner "Pass Any Exam. Show the client how to put the keys back on.actualtests.

" . D. Tell the client they need to install a surge protector soon. Larger power supply D. Any Time. B. Remove excessive dust and loose items. Check for and remove outdated components.com Ac tua lTe sts .CompTIA 220-701: Practice Exam D. Leave it up to the client to take their own precautions. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. C. Power strip C. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. C. Cover the extra power plugs not being used with electrical tape. Which of the following is the BEST action to take? A.actualtests. Replace all cooling fans with new ones.co m 254 . Unplug the computer after testing and recommend to the client that they need to install a surge protector. B. Install an uninterruptible power supply (UPS).www. Answer: A "Pass Any Exam. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. D. UPS B. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.

The system specifications are still very good.co m 255 .255. which of the following actions should be taken NEXT? A. Document the actions.com Ac QUESTION NO: 843 tua lTe sts . D. Class B C.www.0.0? "Pass Any Exam.255. Class C D. Any Time. music and browse the Internet. D. Class A B.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Identify the problem. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Suggest purchasing a newer processor. Establish a plan. Which of the following is the FIRST action to take? A. B. They have had the system for two years and use it primarily to download photos. C. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly.255.0? A. Defragment the hard drive. B. Formulate a theory. Answer: B Which of the following network classes exists if the default subnet mask is 255. C." . Increase the systems RAM. Run CHKDSK on the hard drive.actualtests.

Class B C. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255." .www. Class D "Pass Any Exam.1? lTe sts . Class A B.0. Class C D.168.com Ac A. Class B C. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class A B. Class C D.255. Class B C.co m 256 .1.0.actualtests. Class C D.0. Class A B. Class A B.0? A.0.30.22. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Any Time.0? A.CompTIA 220-701: Practice Exam A. Class C D. Class B C.

Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Hub D. stationary IP address." .com Ac tua lTe sts A. reserved IP address. Any Time.co Which of the following devices can automatically assign host IP addresses? m 257 . Class C D. Task Manager "Pass Any Exam. Switch B. static IP address. Class A B.actualtests.www.172.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10.1. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. D. Router C. C. dynamic IP address. Bridge .1? A. B. Class B C.

Virtual Memory D. Double click theprinters icon. Double click theprinters icon. right click on the print job and select resume. right click on the print job and select restart. right click on the print job and select restart.actualtests.www. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. D. B.CompTIA 220-701: Practice Exam B. right click on the print job and select delete." . The components driver is not found. Double click theprinters icon. Double click theprinters icon. C. D. The component is disabled. right click on the print job and select pause.com Ac tua lTe sts QUESTION NO: 853 . right click on the print job and select cancel.co m 258 . Double click theprinters icon. Double click theprinters icon. Answer: A "Pass Any Exam. B. Double click theprinters icon. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. D. B. The components driver is outdated. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select cancel. right click on the print job and select properties. Any Time. C. Device Manager C. C. The component is not installed.

Which of the following is the MOST likely cause? A.co m . Advanced B. 10 "Pass Any Exam. D. Security D. Simple file sharing has not been enabled on the host computer. Double click theprinters icon. Ports C. Double click theprinters icon. Double click theprinters icon. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. C. D. The print drivers have not been installed on theusers remote computer. Double click theprinters icon.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. right click on the print job and select cancel. Answer: C QUESTION NO: 857 In Printer Properties. Any Time. B. right click on the print job and select restart. Print sharing has not been enabled on the host computer.actualtests.com 259 Ac tua lTe sts ." .www. right click on the print job and select properties. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. The shared printer is not compatible with the host computers operating system. B. C. right click on the print job and select resume. 5 B. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.

A remote salesman must transfer contract data to the corporate office. C. Only ask the customercloseD. Please inform me if you think you want me to come back and check it again tomorrow. C.www." . B. Inform the customer of the expense that is being incurred. D.CompTIA 220-701: Practice Exam C. A kiosk in a department store that looks up information in their online catalog.co m Answer: C 260 . Please inform me if you continue to have any problems with this PC. B. A remote user updating the antivirus software on their notebook computer. Please inform me if the PC will be processing more work than for which it was designed. Which of the following responses would be BEST to use? .actualtests. 15 D.com Ac tua A. Any Time. A user checking their personal email at an office. D. C. The technician has verified that the unit is working properly and is now updating the customer on the event. B. lTe sts A technician has replaced a failed DIMM. Be sensitive to the customer's culture. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Please try to be more conscious of static when using this PC. Use technical acronyms to show your technical expertise. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A.ended questions. D. Answer: D "Pass Any Exam.

B. Before starting any work on the system. Call the new service customer and re-schedule the call for another time. Document the solution. Complete a full backup of the workstation before making any upgrades. C. D. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. C. Unplug the workstation and begin the upgrade. with a response time to another site of two hours. A new service call is received. Remove the cover of the workstation case and use an ESD strap before the upgrade. D. Call the service manager and inform them of the current situation. which of the following is the FIRST course of action to take? A.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Upgrade the hard drive and reboot the system.actualtests. Answer: A QUESTION NO: 865 "Pass Any Exam. Call the service manager and inform them of the current situation. Any Time. D. Which of the following would be the BEST choice to address this situation? A. B. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. share this with the customer and take any preventative measures." . C.www. Follow the manager's instructions. B. Document the entire event.co m . Call the service manager and inform them that the new service call cannot be made in time. Call the customer and reschedule for another time.com 261 Ac tua lTe sts . Document the core actions and inform the customer the repair has been completed. Inform the customer of the steps taken during the repair and continue to the next service call. share this with the customer and take steps to minimize the reoccurrence. Which of the following is the NEXT step to take? A.

co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . Partitioning and formatting of the hard drive D.INI file C. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. C. D. Any Time. NTFS. you can use only NTFS file system because only NTFS support encryption." . VRAM C. HPFS.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. FAT32. TPM D. CDFS.actualtests. Installation of updated device drivers sts .www. CMOS B. NTFS-E is an invalid file system name. Installation of the NTLDR B. B. Proper configuration of the BOOT. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.com Ac tua lTe A.

802.com 263 Ac tua lTe sts . WindowsVista Ultimate "Pass Any Exam.co m . Windows Vista Home Premium B. Electrical surges C.11g wireless signal.www. RFI B. Double-sided B.actualtests. RDRAM D. Windows Vista 64-bit edition D. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. A. ESD D.CompTIA 220-701: Practice Exam A." . Windows Vista Home Basic C.4GHz spectrum. and does not wish to lose any files in the process. IEEE 1394a C. The customer has installed a new cordless telephone recently that uses the 2. USB 2.0 D. Any Time. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).11n B. Dual-channel C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Which of the following is the MOST likely cause of the customers issues? A.

com 264 Ac tua A. Freeware D. If the print spooler service needs to be configured for multi-page printing.B . Trojans C.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO)." . Any Time.CompTIA 220-701: Practice Exam E. If the printer needs the queue cleared. Which of the following should the technician check FIRST? . Spyware B. DLLs E. C. Amperage Answer: C Explanation: "Pass Any Exam. WindowsVista Business Answer: D. Frequency B. If the printer needs a firmware upgrade to print multiple documents at once.actualtests. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Hertz C. D.www. If the printer needs a memory upgrade to print multiple documents at once. lTe sts A user reports that none of their documents are printing. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A.co m Answer: A. Wattage D. The user sent ten different documents over a span of an hour. A. B.

64 C. Pull over. and explain the delay. Amperage and resistance are not selling points for power supplies. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Which of the following is the BEST course of action? A. Call another technician and have the other technician reschedule the appointment for another date. Lithium Ion D. D.com 265 Ac tua lTe sts .actualtests. you must be careful about the wattage it provides. Nickel Metal-Hydride B. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Any Time. B.CompTIA 220-701: Practice Exam Power supplies are rated in watts. While replacing the power supply in your PC. C. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. "Pass Any Exam. Alkaline C. reschedule for another time." .www. QUESTION NO: 875 How many devices are supported on a single USB port? A. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. call the customer from a mobile phone. Pull over. call the customer and cancel the appointment.co m . 32 B. Use an alternate route and get to the appointment ten minutes after the scheduled time. The technician had planned to arrive five minutes early. 127 D. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer.

As the technician begins to evaluate the situation. Which of the following is the BEST course of action? sts . B.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. QUESTION NO: 879 A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. the customer demands the computer be replaced immediately. After listening to the user. using the various OS options available. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. Which of the following is the BEST course of action? "Pass Any Exam. and an error message of a corrupted file. Work quickly. Shut down the computer. The company has provided remote control software.actualtests. until the technician can arrive and work on the computer themselves. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Repeat the steps multiple times so that the user can understand the computer terms.co m Answer: A . explain with authority. C. The user is attempting to install a local printer and has become frustrated and is berating the support staff. Remain calm and positive. D. Listen and ask questions using non-technical terms. Which of the following is the BEST method of working with this user? A. B. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. Any Time. to boot the computer and retrieve the users data to a shared network drive.www." . Advise the user to not do anything else. Speak slowly. D. the hard drive has failed and the data cannot be retrieved within the hour. The customer would like another computer so they can make their presentation that is due in an hour. C.

B. and then tell the user to try the install once again. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Listen calmly to the user. and then explain why they cannot get the printer installed themselves. explaining to the user the unit will be restored as quickly as possible. While the user is talking. Any Time. Explain to the customer in non-technical terms." . Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. Inform the customer about the need to take the call from the school. until they have completely calmed down. conducting an initial evaluation of the problem with the customer.co m 267 . Request the customer to leave the room while the call is answered. Document on the service record the steps the technician took to evaluate the drive. use MMC to grant administrative rights to the user.CompTIA 220-701: Practice Exam A. Immediately replace the hard drive with a new. but the data is gone. C.www. C. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Remain positive with the user. what has happened to the drive and explain the options available. such as a data recovery service.com Ac tua lTe sts . in case the customer decides to sue for loss of data. explaining you will remote into the computer and assist in installing the printer. The technician receives a call and the caller ID shows the call is from the technicians childs school. C. Immediately stop working and leave the room to answer the call. Which of the following options is the BEST course of action? A. D. The customer states they have important documents and photos on the drive which cannot be replaced. they determine that the hard drive has failed.actualtests. D. B. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. D. larger model. Ignore the call. Which of the following is the BEST course of action? A. Answer: D "Pass Any Exam. B. as the school can be contacted later in day.

D. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Document the evaluation and actions taken.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. C. B. C. Check the work area and keyboard for foreign substances. Any Time. Re-evaluate the repair theory to ensure the issue will not occur again. B." . Install an on hand video card and show the customer it is repaired. Which of the following is the NEXT step to take? "Pass Any Exam. D.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Replace the PS2 keyboard with a USB keyboard and try again. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. . Boot to BIOS/setup and confirm the hardware settings are correct.actualtests.www.co m The technician has completed the repair action on the computer. B. the video card is failing. D. Which of the following is the NEXT course of action? . C. Discuss options acceptable to the customer to address the issue. Which of the following would be the NEXT evaluation step? tua lTe sts A. Which of the following is the NEXT step to take? A. They have checked the printer and found coworkers have been printing documents. Question the user to insure they do not attempt to make changes and break the computer again. Question the customer on any changes made to the computer before installing the video card. Check the power connections to the equipment and see if there is a surge protector in use. Establish the probable cause of the card failure for the customer. Test the computer to determine the probable cause of failure.

After inserting the PCMCIA card. C. Answer: B QUESTION NO: 888 A. The technician needs to install the scanner using the instructions provided. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Ask the customer if they have installed a local printer at home. check Network Places to ensure proper card functionality. and then configure the card using the administrative account. Any Time. Which of the following actions will BEST resolve the issue? A. C. ensure the phone and modem properties are set for the local area code. plug in the scanner. and then install the drivers. The technician has to turn on plug and play before the scanner will work. C." . B.actualtests.co m 269 . D. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer.www. Ask the customer to open the printer properties and check the page size and paper orientation. B. have the customer test the card using their log in. Which of the following describes the NEXT step to take? lTe sts . Check that the network printer is connected to the USB port on theusers computer.CompTIA 220-701: Practice Exam A.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Install the card using the customers log in. B. as this may have deleted the network printer. D. The technician has to use Device Manager to update the drivers and then attach the scanner. After installing the card with the administrative account. The technician has to boot. After installing the card. D. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam.

C. B. C. If the external keyboard number lock is toggled on. D. B. NETBEUI is unavailable on non-Windows operating systems.com 270 Ac A. Bluetooth devices will need to add the security code.www. HTTP B. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. When the Bluetooth function is enabled.actualtests. "Pass Any Exam. B. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. DNS D.CompTIA 220-701: Practice Exam A. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. NETBEUI can only be used on pre-Windows NT networks. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop.co m . TELNET C. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). If wireless security is enabled on the network. A. the Infraredport will no longer function. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. D. Docking stations will only work if an external power supply is connected. C." . Any Time. NETBEUI is designed to be used on small size LANs. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . the embedded keyboard will not function correctly.

run a print engine test. Verify which printer the customer prints to. turn the printer off and on. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. turn the printer off and on. ensure the device is still online.CompTIA 220-701: Practice Exam D. The customer works at a company where the users all print to networked printers. Redirect the customer to another printer if available. D. Any Time. They require more power than other drive types.co m Answer: D 271 . Answer: A.com Ac A. Ask the customer which printer the customer prints to. and begin running diagnostics on the printer. Which of the following is the BEST approach the technician should take? . run a self-test.actualtests. tua lTe sts A customer reports that a computer can no longer print. They are susceptible to failure typically caused by strong vibration or rough handling. and verify the correct tray is being selected before printing.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. They have a larger platter than other magnetic devices. C. is setup as the default printer. B." . They have no moving parts and can tolerate vibration. B. D:\i386\tools /cmdcons C. NETBEUI is not a routable protocol. C. and send a print job. D:\i386\tools\console B. Reinstall the printer drivers. NETBEUI can only be used with DHCP. D. E. "Pass Any Exam.www. D:\i386\utilities\console D. and then attempt to print from the computer.

and CD media. C. Solid state drives are faster. IDE drive C. and CD media. USB hard drive B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. DVD drives can readBlu-Ray media. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. DVD media. more reliable. SATA drive sts . B. more reliable. and require more power." . DVD media.www. Blu-Ray drives can read Blu-Ray media. which of the following holds true? A. B. but not CD media. Solid state drives are faster. more reliable. D. Flash drive D.actualtests. Any Time. magnetic drives. D. and require less power. Solid state drives are slower. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. Solid state drives are slower. and require more power. DVD media. more reliable. DVD drives can readBlu-Ray media. C.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 .com Ac tua lTe A. Blu-Ray drives can read Blu-Ray media. but not CD media. and require less power. DVD media.

B." . FTPS C. Liquid cooling systems are less effective at cooling the processor.www. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology.actualtests. FTP B. Any Time. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. Which of the following ports needs to be blocked to prevent Internet access? A. HTTPS D. 20 B. C.co m . TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. where a router interconnects devices on a network. A switch interconnects one or more networks. "Pass Any Exam. C. and a switch transmits data directly to the device. by default? A. A switch interconnects devices on the same network to be able to communicate. B. 23 D.CompTIA 220-701: Practice Exam A. where a router interconnects one or more networks. D.com 273 Ac tua lTe QUESTION NO: 901 sts . 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. Liquid cooling systems are less efficient than the traditionalheatsink technology. 21 C. Liquid cooling systems are more effective at cooling the processor. A router broadcasts all data packets that are sent on the network.

Format the hard drive. Backup the hard drive. Standby C. A switch broadcasts all data packets that are sent on the network. which of the following file system formats would be the BEST choice for security purposes? A. FAT32 C. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. Update the device drivers. which of the following is the BEST task to perform? A.co m 274 . Partition the hard drive. D.www.actualtests. Suspend D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. NTFS B." . B. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. CDFS D. Wake on LAN (WOL) B. C. and a router transmits data directly to the device. Hibernate Answer: D "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts .

Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A." . Broadcast name B. Device Manager B.com 275 Ac tua lTe sts . WPA was an upgrade. Security key used C. but that could be easily hacked. WEP B. WPA D.www. WEP2 C.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. but WPA2 was the most secure standard. WEP was the original encryption standard developed for WiFi networks. WPA2 Answer: D Explanation: WPA2 is the more secure 802. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. System Information C. Encryption type D.11i network standard that ensures the most secure wireless encryption.actualtests. Any Time.co m . QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Disk Management D. SAFER+ is used to encrypt Bluetooth communications.

B. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Port 25 is no longer being used. "Pass Any Exam. Which of the following has MOST likely been performed? A. Windows Key + D C. A program that is used to track user information for commercial reasons.co m 276 . QUESTION NO: 910 Which of the following BEST describes a virus? A." .com Ac A. IR scanner B. Port 25 has been opened. Ctrl + Alt + Esc B. B. A malicious program that spreads itself in a system without the need of a host. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . A program that appears to be harmless but has a malicious agenda. Fingerprint scanner C. Ctrl + Alt + L D. C. D.www. Drive lock D. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.CompTIA 220-701: Practice Exam A. Malicious code that can propagate itself to different host files. Any Time.actualtests.

The hard drive has been reformatted. Biometrics C.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. BIOS security D." . D. The hard drive is set to pre-format conditions.CompTIA 220-701: Practice Exam C. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.www. PATA D. Which of following drive types did the technician install? A. D. Port 25 is setup for port forwarding. Data has been restored. Any Time.com 277 Ac tua lTe sts . Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. C. m Answer: B . SATA B. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. IDE C.actualtests. Username and password B. Data has been backed up. Port 25 is running at full duplex. B. Solid state Answer: D "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Floppy disk C. Dual-layer DVD B.co m 278 .com Ac tua lTe sts . Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.7GB of data. Single-layer DVD D. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.7GB? A. Optical C. CCD barcode reader B. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4." . Solid state B.www. Any Time. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. FDD D.actualtests. IR keyboard D. Laser barcode reader C.

CompTIA 220-701: Practice Exam A. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Any Time. Event Viewer "Pass Any Exam. Auto Alignment B. Degauss D. My Computer D. Task Manager B.www. Start Menu C.co m 279 . S-Video C. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A." . Resolution C. Control Panel C. Task Bar D. HDMI B.actualtests.com Ac A. VGA D. My Network Places B.

Verbal recognition D." . "Pass Any Exam. Satellite . Dial-up B. Any Time.www.co Which of the following network connections uses an analog signal? m 280 . Satellite C. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Which of the following is an example of this feature? tua lTe sts A. Dial-up C. Fingerprint scan B. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Cable D. DSL D. Password C. Wireless B.com Ac Biometric authentication is a security feature preventing access to a device.actualtests.

USB 2. 10 meters (33 feet) D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.www. Notebooks C. USB 1. 800Mbps D. 7 meters (23 feet) C. 480Mbps C.1 C. PDAs "Pass Any Exam. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.0 B. 400Mbps B." . 5 meters (16 feet) B.com Ac tua lTe sts .0 interface? A. IEEE 1394a D. Any Time. Cell phones B. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. Desktop PCs D. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.co m 281 .

7 B. 63 D.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Control Panel > System Applet > Properties > Advanced Tab D. 150Mbps B. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A." . 800Mbps . Any Time. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. Right click on My Computer > Properties > Network Identification Tab C. 400Mbps D. Right click on My Computer > Properties > Computer Name Tab B. 300Mbps C.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.actualtests.www. 15 C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.

CompTIA 220-701: Practice Exam A. Intel Core 2 Duo "Pass Any Exam. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.www.com 283 Ac A. Intel Pentium 4 Extreme Edition D. CRT monitor C.actualtests. Laptop LCD screen B. WindowsVista Business B.co m . USB mouse D." . Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Optical DVD. Windows 2000 Professional D. Any Time. Windows Server 2003 C. Intel Pentium M B.RW drive Answer: B QUESTION NO: 934 In Windows XP. Intel Itanium C. which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.

Which of the following is the MOST likely cause of this situation? A. C. the cable is plugged in and the PC is up and running. The StickyKeys option is enabled.actualtests. Answer: B "Pass Any Exam. numbers appear on the screen. Which of the following is the BEST reason why this fix worked? A. Answer: B While replacing an ATX power supply in an older model desktop PC.com Ac QUESTION NO: 939 tua lTe sts . 9-pin male to male C. Newer ATX power supplies are 20/24 pin compatible. 6-pin male to 4-pin female B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Which of the following is the correct cable to use? A. Newer ATX power supplies do not use pins 21 through 24. Any Time. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. D. C.co m 284 . D. After clearing it with the manufacturer. The ToggleKeys option is enabled. The FilterKeys option is enabled. B. Older ATX power supplies have a separate P4 connector. B. Older ATX power supplies are no longer available." . The NumLock option is enabled.www. 4-pin male to male D. the technician observes the motherboards main power connector has less pins than the new power supply cable.

RDRAM "Pass Any Exam. Printer settings D. DSL D. Any Time. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Print queue C.co m 285 .CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. SDRAM B. Print test page B. Fiber B. On the front side bus D." .www. Cable C. Between the CPU and RAM B. SODIMM D. On thesouthbridge chip C.actualtests. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. DDR2 C.com Ac tua lTe sts . Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.

UTP .actualtests." . BNC B.11n C.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. Non-plenum C. by default.11g D. Plenum B. Any Time.11a B. has the GREATEST throughput and amount of coverage? tua lTe sts A.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. 802. 801. 802. RJ-45 D. STP D.www.com Ac Which of the following wireless types. 802. ST C.

Dealing appropriately with confidential materials B. Trojan attack C.CompTIA 220-701: Practice Exam A.com 287 Ac A. Update the keyboard drivers. Maximum resistance C.co m . Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Which of the following is the NEXT step in the troubleshooting process? A. C. B. Denial of Service (DoS) attack D. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. D. Re-install the OS. Maximum input voltage B." . Compliance in the workplace "Pass Any Exam. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Press ctrl + alt + delete on the keyboard. Which of the following threats has been attempted? sts . Attach an external keyboard.www. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The technician explains this is against company policy. Any Time. Social engineering B. Maximum output wattage D.actualtests.

and ATM. token ring. It is company policy that all documents be labeled even if they are not sensitive. Despite the stricter performance specifications. Self monitoring.CompTIA 220-701: Practice Exam C.com 288 Ac tua A.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. A. Exceptions C. Event Viewer B.www.actualtests. analysis and reporting technology (S. Which of the following security elements governs data sensitivity? A. Task scheduler C. 100 meters (328 feet) C. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Configuration Utility D. Professionalism in the workplace D. 30 meters (100 feet) D.co m . Which of the following should be used? sts QUESTION NO: 952 . Cultural Sensitivity D.M. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. 150 meters (492 feet) "Pass Any Exam.R. 328 meters (1076 feet) B." . Any Time. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Unclassified B.A.

Alkaline D. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them.com 289 Ac tua lTe sts . Due to this the battery overcharges and elevates temperature that causes permanent capacity loss." . NiCd B. .www. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Any Time.actualtests. Besides they only receive charge if the voltage is low. NiMH C. Pixelation D. Contrast ratio C. fixed resolution of an LCD is called the native resolution.co m Explanation: The single. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. This chemistry has a high energy density and is lightweight. Native resolution B. A.

Portability B. ACPI must be supported by the computer motherboard.co m Answer: B 290 . True B.CompTIA 220-701: Practice Exam A. QUESTION NO: 959 "Pass Any Exam. You always need to compromise in configuration when you purchase a laptop in your decided budget.actualtests. In addition. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. basic input/output system (BIOS). False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. the motherboard and processor must support the standard. Any Time. Desktop replacement D. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. Answer: B Explanation: You need Windows 98 or later to use ACPI. and the operating system. The processor must support ACPI." . . A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop.www. Increased performance C.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. The motherboard must support ACPI D.

QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. Any Time. ESD C. such as wireless communications. 184-pin DIMM D. The SDR SDRAM uses DIMMs with 168 pins. EMI Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.com Ac tua lTe sts .actualtests. Point stick D." . RFI B. The SIMM is the predecessor to the DIMM. 200 MHz and 266 MHz with operational voltage 2. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. Mouse C. 168-pin DIMM B. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.www. Touchpad B. CRT D. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. 72-pin SIMM C.co m 291 . due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.5v.

thus forming an image on the drum? "Pass Any Exam.BAT and CON FIG.www.com 292 Ac tua lTe sts A. Windows loads only basic files and drivers so that you can find out the configuration errors easily. DOS B.co m What does Safe Mode allow you to do? .SYS B.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Skip loading the Registry. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Run Windows without processing AUTO EXEC. Worm C." . The video card manufacturer's website C. The manual that came with the card D.) A. Where could you check for troubleshooting information? (Choose all that apply. Boot the system without scanning drives.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.actualtests. The server log Answer: B. Any Time. C. Logic bomb D. Another computer with the same video card B. . Start Windows using only basic files and drivers. D.

Dirty drum D. Brokenfuser Answer: B QUESTION NO: 967 A. Worn pickup rollers C.com Ac tua A password generator can be part of a password manager. When a password policy enforces complex rules. Generators create new passwords every time a user signs in to prevent social engineering. Any Time. it can be easier to use a password generator based on that set of rules than to manually create passwords. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Generators eliminate the requirement to establish log-in attempt limitations.www. Generators eliminate a user's tendency to create passwords that can be a security liability." . Defective toner cartridge B. Writing B. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Generators extend the requirement to periodically change passwords. RDISK.EXE "Pass Any Exam.CompTIA 220-701: Practice Exam A. D. What can we benefit from a password generator? lTe sts . Developing D. thus forming an image on the drum. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Transferring C. Automated System Recovery (ASR) B. C.actualtests.co m 293 . B.

actualtests. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. AC in. AC in. CSMA/CA D. AC out B.com 294 Ac tua lTe sts .www. OSI B. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. False Answer: A QUESTION NO: 970 Of the following voltage pairings. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. True B. A. DC in. Any Time. DC out D. which one accurately represents the input and output.co m . and CD media. Enhanced Startup Disk (ESD) D. respectively. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. AC out Answer: C Explanation: The AC in. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. of power supplies and AC adapters? A. DC in. CSMA/CD "Pass Any Exam. DVD media.CompTIA 220-701: Practice Exam C." . you need to use Automated System Recovery (ASR). DC out C. ISO C.

There is no such option as Complete backup.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11d D.11a B. 802. Complete B.4GHz radio frequency range and are directly compatible with each other are 802." . Any Time. Copy backs up all files but does not clear the archive bit. 802. 802. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. QUESTION NO: 973 Answer: B.) lTe sts .www. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.11a operates in the 5GHz range and 802.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 802.11d is not a commonly implemented standard.11b and 802.com 295 Ac A. Incremental D. Although Incremental backup clears the archive bit. Normal C. you need to select the normal backup type.11g tua Which of the following wireless IEEE standards operate on the 2.11b C. it only backs up files the files that have changed since the last backup.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11g.co m .

Mantraps C.44MB D. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.EXE D. Security zones D.actualtests.44MB.www.88MB. Any Time. INSTALL. SETUP. .EXE C. WINNT32. 720KB C.BAT B.CompTIA 220-701: Practice Exam A.co m 296 . It is the first layer of access control that is intended to delay or deter entrance into a facility. Perimeter security B. 1." . 360KB B. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. WINNT. 2. The extended-density 3½? floppy diskettes can be formatted to 2. QUESTION NO: 977 "Pass Any Exam.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.

and ReaD. ERASE C.co m . AUTO EXEC. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. UNDELETE B. Swap file issues OE. BUS C. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.Boot file issues Answer: C "Pass Any Exam. System files not found B. Any Time. which command do you use to remove the Hidden. Ring D.com 297 Ac tua lTe sts ." . ATT RIB D. and then remove it from laptop.Only attributes on the file before you replace the file? A.actualtests.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. System. Configuration file issues C.www. Star B.BAT issues D. True B. A.

False . Virus attack D. Smurf attack C.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Any Time. True B. The server indicates that it has exceeded its session limit. Read Only C. System "Pass Any Exam. B. False tua QUESTION NO: 983 lTe Answer: A sts A.com Ac A. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A." .actualtests. TCPACKattack B.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.www. True B. Archive D. m 298 . Which type of attack is probably occurring? A. Hidden.

HTTP D. port 443 and port 80 have been disabled.) A. Satellite C.www.B. Cable B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames.C.D QUESTION NO: 986 A. True "Pass Any Exam. Archive. Dial-up Answer: C QUESTION NO: 987 USB. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. Read Only. and System attributes on the files." . Any Time.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. Refer to the following Internet connectivity methods. The attributes such as Encryption and Compression are not supported by FAT 32. Telnet B. What services are associated with these ports? (Choose two.CompTIA 220-701: Practice Exam E. Compression Answer: A. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . DSL D.actualtests. eSATA and Express Card/54 are examples of hot pluggable devices A. FTP C. They are supported by NTFS files system. You notice that among all of the other ports.co m 299 . HTTPS Answer: C.

CRT B.CompTIA 220-701: Practice Exam B.25-inch form factor and must be installed in the larger drive bays C.www. D. Because it is antiquated technology. the floppy drive requires no external access. BIOS D. LED Answer: B QUESTION NO: 990 Which of the following password. floppy disk drives can no longer be purchased new.com Ac tua lTe sts QUESTION NO: 989 . CCFL C. floppy drives have a 5. Like a hard drive. is necessary to be entered before booting into the operating system? A. once setup. you must insert the connector correctly or the drive can be damaged.co Answer: D m 300 ." . False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. Like DVD.ROM drives. Hide answers/explanations Atypical backlight technology is A. User Accounts C. Although some drives might not clearly key the receptacle for the Berg power connector.actualtests. B. Any Time. POST B. LCD D. LDAP Answer: C "Pass Any Exam.

The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Live CD B. Network C. a portable computer with a docking station is generally connected to a local wired network. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Any Time. For example. modern operating system on a computer lacking mutable secondary storage? A. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. if it is used in a hotel or on an airplane. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete.co m 301 .com Ac tua lTe sts . the portable computer will automatically connect to a wireless network. B. D. Which of the following feature enables that? A. Roaming profile B. C.www. Driver signing D." . however. Hardware profile C. "Pass Any Exam.actualtests. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. which statement concerning CPU and RAM configuration is most true? A. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Floppy D.

com 302 Ac tua lTe A. WAN D. VPN C.www. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove DVD. Any Time. During your working hours. malicious software that changes the user's home page D. As an experienced technician. HTTP sts .actualtests. malicious software that monitors Internet surfing habits C. Remove PC card adapters B.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove Backlight D. malicious software that is self-replicating and self-propagating B. FTP B. Remove LCD C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. what is your recommendation so as to avoid the potential damage during transit? A." .

A VPN is a secured line of communication between two points through a public network. True B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . B." .CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. C:\Win\System32 "Pass Any Exam. Subnet mask C.B A. Default gateway D. DNS server Answer: A. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C:\System\Windows32 C.www. IP address B. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Any Time. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.) A. C.actualtests.com Ac tua lTe Refer to the following descriptions. C:\System32\Win B. D.co m 303 .

co QUESTION NO: 1002 m 304 ." .com Ac tua lTe A. SPGA "Pass Any Exam. what is the error that will be generated? . This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. Any Time. General protection fault C.actualtests. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Backlight B. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Socket479 B.CompTIA 220-701: Practice Exam D. Inverter C.www. LPGA D. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Windows protection error B. Illegal operation D. It also occurs when a program tries to access a memory address which does not exist. Screen D. ZIF C. System lock-up sts When a Windows-based application attempts to access memory another program is using.

Controller C. Any Time." . Double-sided. single-layer DVD. Highlighting the Taskbar and double-clicking in the center tua lTe sts . The dual layer capacity of Blu -ray disk is 50 GB. Hard disk D. Double-sided. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Double-sided.www.com Ac A. No other given options can store roughly more than 17GB of data.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. and then clicking and dragging D. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Single-sided. Left-clicking the mouse and double-clicking the Taskbar C.actualtests.R D. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. single-layerBlu-ray disc C. Host adapter Answer: A "Pass Any Exam.co m 305 . pausing until the pointer turns into a double-headed arrow. Drive interface B. double-layer DVD+R B. Moving the mouse pointer to the top of the Taskbar. Right-clicking the mouse and dragging the Taskbar to make it bigger B.

Underclocking Answer: C QUESTION NO: 1009 As part of your training program. What is usually a cause of this? A. Power surge D. and a host adapter. What term do you use to describe attacks of this type? A.www. 21 B. controller. Spilled liquid B. Social engineering B. 22 C. Perimeter security D. 23 D. Which port will you need to block to prevent Telnet from being used? A. Biometrics "Pass Any Exam.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk.com 306 Ac tua lTe sts . you explain. Some attacks. take advantage of human shortcoming to gain access that should otherwise be denied." .co m . Improper manufacture C. you're trying to educate users on the importance of security. you notice a discolored area. The drive interface is the computer bus that connects the hard disk drive to the processor and memory.actualtests. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. A HDD magnetically stores data on discs that are known as platters. IDS system C. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. You explain to them that not every attack depends on implementing advanced technological methods. you decide to use your firewall to block the Telnet protocol. Any Time. QUESTION NO: 1007 To increase security.

This is because it is not only high speed but also supports isochronous data. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. which can connect up to __peripherals in a daisy-chained topology. Any Time. which means delivering data at a guaranteed rate.actualtests. 15 B. 127 C. such as video devices. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. lTe sts . to describe their 1394 products. /? B. 63 D. A.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. /and D.co m 307 .CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. /more Answer: A QUESTION NO: 1012 "Pass Any Exam." .www. /help C. It was used with trademarked name FireWire. Other companies make use of other named such as i. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.link and Lynx.

Any Time.actualtests. B.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Click Start-> All Programs-> Search. Left-click a directory and choose Find. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. C. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). sts . Answer: D "Pass Any Exam. Ping B. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Ipconfig C. how can you start a search for files and folders? A. D. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. This ink is fired through Ink Cartridge. Daisy wheel D. Click Start-> Search. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle.co m 308 . Tracert D. Toner cartridge C.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A.www.exe at the command prompt. Ink cartridge B." . Run search. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.

co m You have a computer with the IP address 171. Use a cart for heavy objects.1.) A. which of the following are good procedures to follow? (Choose all that apply. B. Lift by bending over at the waist. D. Class C D. Answer: C.226. Display an OSHA poster in a prominent location. Answer: B.) A.C. Berg "Pass Any Exam.com 309 Ac tua lTe sts A. Class B C.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.18.www.actualtests. Ensure that there are no safety hazards in your path.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. C. B. This is not a valid IP address . What class is this address? . Provide properly maintained tools and equipment. Carry monitors with the glass face away from your body." . AT system connector B. Class A B. C. D. Any Time. Keep records of accident reports. Attend yearly OSHA safe work environment seminars.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.

actualtests. An overheating printer C. S4 QUESTION NO: 1020 A.D QUESTION NO: 1022 "Pass Any Exam. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer.com Ac tua lTe sts The docking station adds expansion capabilities. A faulty transfer corona wire B.www. For example. to a laptop. A bad erasure lamp D. you see residue from previous images on the output.) A. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. without sacrificing the mobile computing functionality of the machine. Molex D. True B. as well as additional ports.co m Answer: C 310 . Any Time.CompTIA 220-701: Practice Exam C. S3 D. A broken cleaning blade Answer: C. S1 B." . S2 C. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. What two things are the most likely causes of this problem? (Choose two. .

Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Inform the customer that others are waiting. Therefore they use Molex connectors. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Molex connectors are used with PATA hard drives. D. Ask the customer to check daily to see when it is completed. B. while Berg connectors are used with floppy drives.co m . but he has no idea what the problem is.com 311 Ac tua lTe sts . C. D. there is something wrong with it. Before leaving the Repair Center. The 4 pin Berg connectors provide power "Pass Any Exam. Thumb drives B. the customer is anxious to know when he might come back to pick up his computer. So. Any Time. What is the best answer to that? A.www. C. SoliD." .CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Memory cards C. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.state drives D. Recently. The technician will get back to them as soon as possible. SATA hard drives most often use the same type of power connector as PATA hard drives. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. he takes the computer to the Repair Center and as a technician. Ask the customer when they would like to have the work completed. Give the customer an estimated time for repair based on the technicians assessment.actualtests. you are responsible for fixing the problem. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. B.

ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors." .000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. It also allows you to write notes directly on the screen with a special pen called stylus. SATA hard drives and PATA hard drives do not use the same type of power connector.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3.actualtests.000 volts is below human sensation. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. "Pass Any Exam.000volts C. The charge below 3. It has a fliparound screen and can be held like a large notebook. 300volts B. The P8 and P9 connectors are used by AT-based motherboards. 3. 30.co m . 300. Tablet C.000 volts to feel a shock.000volts D. Luggable B. Both SATA Power connector and Molex connector cannot be used on the same drive. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.CompTIA 220-701: Practice Exam supply to floppy drives. Any Time. Netbook D.www. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. lTe sts .

actualtests. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB. False Answer: A "Pass Any Exam. True B.com Ac tua lTe sts ." .www. eSATA and Express Card/54 are examples of hot pluggable devices A.co m 313 .

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