CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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B. Trusted Platform Module (TPM) B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue? A. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Tape D. The PC needs a 26-to-20 pin ATX adapter. Flash C. SDD B.com Ac tua lTe A. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. WiFi Protected Access (WPA) D. The PC needs a 24-to-20 pin ATX adapter.co m 7 .actualtests. D. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. The PC needs an AT-to-ATX adapter. The PC needs a NLX to ATX adapter. Intrusion detection C. Any Time." .www. C.

Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. how would the technician update the driver? A. Device Manager> expand 'Sound. Hardware Compatibility List "Pass Any Exam.www. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.co m Which of the following connectors are used for musical equipment? 8 . Cable C. DVI B. DSL B.com Ac tua lTe sts A.actualtests. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. After extracting the driver. 6-pin mini-DIN D. HDMI .CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. System Information B. Satellite D. Any Time. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. MIDI C." .

NIC D. Toner is applied to a photoconductor and transferred to the media.255.255. Power supply C. B. Watson D.co m Answer: A .255 D. D.com 9 Ac tua lTe A.255. because of the wide variety of models shipping with this BIOS.255.255. "Pass Any Exam.0.0-255.1-126. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.CompTIA 220-701: Practice Exam C. 1. Any Time. C. sts In the laser printing process.1. 128.255 B. 192. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. and 2 short beeps. A wax-based substance is melted and applied directly to the media. which of the following is true? . 224.255.0.255 C.1.0. Sound card B." .0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. Toner is sprayed to the media.255.0-191. Which of the following components has MOST likely failed? A.www.255.0.0-223. the beep codes may vary.actualtests. Heat is applied to heat-sensitive media to create an image.0.0. Dr. However.

MAC filtering C." . Which of the following describes the method the technician would MOST likely use? tua lTe sts A. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. DVD C.co Which of the following connector types is used on CAT5e cable? m . After questioning the user. NAT translation D. BNC . Floppy B. ST C.com 10 Ac A technician is installing Windows Vista onto a new computer locally. Any Time. RJ-45 B. the technician discovers that the user was eating lunch while typing the document.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. in which the keys are not typing anything within document editing software. Blu-Ray D.actualtests. WPA encryption B. The technician comes to the conclusion that liquid was "Pass Any Exam. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-11 D.www.

3 V for power supply.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3.com 11 Ac tua lTe sts . chipset.3 B. Ask the user open-ended questions.3 V rails. because most of the electronic components (CPU. C. but nothing is being printed on the paper. AGP and ISA cards) used 5 V or 3. RAM. D. According to the troubleshooting theory. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Update the firmware in the printer. 5 C. Check the ink cartridges for proper ink levels.CompTIA 220-701: Practice Exam spilled onto the keyboard. Make closing notes of the repair. Replace the keyboard with a new keyboard. Which of the following should the technician do FIRST? A. Verify the system functionality.co m . Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). D. Check the toner levels in the printer. The printer successfully feeds paper through the unit while running the manufacturer's print test. 24 Answer: A. B. 3. 6 D." . Replace the fuser in this printer. B.www. 15 E. A. which of the following would be the NEXT step to follow? A.actualtests. Any Time. C. PCI . QUESTION NO: 33 "Pass Any Exam.

Any Time. 21 B. Provide for heat transfer from a component to theheatsink D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.www. 80 "Pass Any Exam. Insulate a component from the friction of theheatsink B. Reduce heat on a component through evaporation C. Run a System Defragmentation D. Update the video driver B." .co m 12 . Barcode reader B. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Which of the following should the technician perform FIRST? A. Smart card reader C.com Ac A. 23 C.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Roll back the video driver C.actualtests. KVM D. when the video game starts the computer crashes. 25 D. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .

co m . Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. the technician discovers the customer has a confidential document open. D. Which of the following steps would be BEST to take? A. Recommended for ceiling use only D. Upon making the connection. Complex logon passwords D." .www. Any Time. C. Copy the document to a network drive as a backup so that work can proceed. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. B. When the system is first turned on it will prompt for the Power On password. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Recommended for analog phone lines B. Without it the computer will not "Pass Any Exam. Power on password B. Leave the document open and do not mention it to the user and proceed with the work. Flexible PVC outer jacket C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Ask the user to close the document so that the work can proceed.com 13 Ac QUESTION NO: 39 tua lTe sts . Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security.actualtests. Intrusion detection C. Close the document without commenting to the user and proceed with the work.

co A technician is trying to install a previous-generation expansion card into their new laptop.actualtests.www. The card is a PCMCIA card and the laptop supports PCI Express cards. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.' It has a USB flash drive. C. The card is a PCI Express card and the laptop supports PCMCIA. Any Time. BNC D. USB printer. sts . The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. Which of the following is MOST likely preventing the machine from booting normally? A. The card needs to have the compatibility jumpers set before it can be installed into the system. the card refuses to fit into the expansion slot. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. B. Which of the following is MOST likely the reason? m 14 . D. Answer: B "Pass Any Exam. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. RJ-45 B." .com Ac QUESTION NO: 42 tua Answer: D lTe A. C. B. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. and USB webcam installed and connected. However. RJ-11 C.CompTIA 220-701: Practice Exam continue to boot. D. The expansion slot needs to be enabled in the BIOS first.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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After checking to make sure the network printer is available.www. Delete existing programs D.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. Upgrade the firmware E.actualtests. Delete personal data Answer: B. It is inhibiting progress because the technician cannot concentrate and becomes irritated." . Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Start>Settings>Control Panel>Accessibility Options D. Which of the following is the BEST course of action? A. Update the BIOS C. D. Leave the station and call another technician to complete the repair. A. Take a long break to step away to relax and refocus. C. Start>Settings>Control Panel>Administrative Tools C. Any Time. which of the following are best practices? (Select TWO). Request the manager to assist in the situation. A.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Start>Settings>Network Connections B.D QUESTION NO: 64 While a technician is working on an employee's computer. Politely inform the user that all questions will be answered later. Upgrade the processor B.co m . another user begins asking irrelevant questions. Which of the following devices are the additional four pins used? "Pass Any Exam.

" . Widgets D.CompTIA 220-701: Practice Exam A. Incompatible cabling B. The user was able to print previously. a user is unable to print documents to locally attached printers or network printers. Personal calls B. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Positive attitude Answer: A "Pass Any Exam. Any Time. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Timeliness D.co m 22 . Incompatible print driver D. Print spooler is not running tua lTe On a Windows computer. Applets B. Cultural sensitivity C. Features C. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A.actualtests. The processor C. Extra drives B. Extra RAM D. Printer hardware problem C.com Ac A.www.

CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. printer. 802. mouse. Use a dry paper towel and an anti-static strap C.co m 23 . Use a lint free cloth and glass cleaner B. Any Time.11g D. monitor. Use a slightly damp cloth and a vacuum D. Anti-spyware software B. 802. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. 802.4GHz band with a maximum data rate of 11Mbps? A.com Ac tua lTe sts . 802.www. Anti-adware software C. Anti-virus software D. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. and network when using a laptop? "Pass Any Exam.11b C.11a B.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A." .actualtests.

Allow the restoration of a previously made image of a desktop through the command prompt. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . D. D.actualtests.0 B. Delete a virus that has infected the hard drive through the command prompt. 224. 127. Provide a way to access the hard drive in an emergency through the command prompt.255 D. Provide a way to recover corrupted print jobs through the command prompt. Network hub C. 192. Restate the issue or question to verify understanding. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.com Ac tua A. After they finish explaining.255 C. B.255. B. Docking station D.CompTIA 220-701: Practice Exam A.255.0.0. C. 255.0 Answer: D "Pass Any Exam. Listen and do not interrupt the customer.co m 24 .www. Offer different repair options for the user's convenience." . Provide proper documentation on the services provided.0. Any Time.0.255. a technician's NEXT course of action should be to: A. Bluetooth B. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. C.255.

The processors have an additional 64 instruction sets. Dual core processing . Stylus "Pass Any Exam. Hyper-threading B. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Blu-Ray D.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? .CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. SpeedStep technology C. The processors provide a 64-bit register. The processors contain 64K new transistors. Quad core processing D. AMD Athlon 64 and 64 FX? A. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. The processors are made with a 64nm manufacturing process. Any Time. SD card B. C.actualtests. Zip drive C. D. B." .www.

com Ac tua lTe sts A. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.co m Which of the following file systems MUST be used when implementing EFS? 26 . Which of the following is the MOST likely reason? A.CompTIA 220-701: Practice Exam B. FAT32 B. ISA D. Biometrics D. PCI B.actualtests. PCIe C. CDFS . QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. FAT C. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.www." . The hard drive needs ATA drivers loaded via the F6 option during install. NTFS D. Smart card C. "Pass Any Exam. Any Time. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.

www. A biometric device D. KVM C.co m . The hard drive needs SATA drivers loaded via the F6 option during install. which of the following troubleshooting steps should be done? "Pass Any Exam. Docking station Answer: D QUESTION NO: 85 A. PCMCIA card D. C. D.com 27 Ac A technician has a security device which displays a number that changes overtime. A token device C. Any Time.CompTIA 220-701: Practice Exam B. it will ask you if you want to install drivers.actualtests. Of which of the following is this an example of? tua lTe sts . Before the drive is replaced. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. The hard drive did not have the jumpers configured correctly and needs to be checked. PCI Express card B. The hard drive is incompatible with Windows XP and needs replacement. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. A smart card reader B. otherwise it may try to boot from floppy ). Just at this point press F6 and show the drivers on the floppy." .

" .actualtests. MSINF032 D.exe in the Run box accessed via the Start Menu.mmc B. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.exe C. services.exe D. The Services window will open. MSCONFIG Answer: B QUESTION NO: 89 802. Any Time. Device Manager B. msinfo32.msc from the Run option on the Start Menu. Identify the problem C. but the information is limited. The preferred way to make changes to services is to launch services.CompTIA 220-701: Practice Exam A. MMC C. sts .com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. Establish a theory of probable cause B. followed by clicking the Services tab.11g has the potential to support up to: "Pass Any Exam. this is fine. software and network components? A.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. services. The first is to use the MS Configuration Utility by typing msconfig. If you want a quick visual of which items are running or stopped.co m . Perform a backup D. gpedit.www.

Driver updates for new installations B.actualtests. Diagnostic purposes of a critical system error D. 50Mbps." . 54Mbps.CompTIA 220-701: Practice Exam A.www.com Ac tua A. Any Time. B. Windows Vista Ultimate B. of a non-recoverable nature. Passwords D. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. that causes the system to "crash. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . 11Mbps. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. C. Smart cards C.co m 29 . Windows Vista Home "Pass Any Exam. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Save information for critical files before system shut down C. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen )." The term is named after the color of the screen generated by the error. 100Mbps. D. Firewall B.

a technician should look in which of the following default locations? A. Magnet D." . A. Any Time. Toggle theFn keys C. Microwave E. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista.com 30 Ac tua lTe sts . C:\Windows\System32 B. Swap the A/C adapter D.www. C:\ProgramFiles C. QUESTION NO: 95 A laptop's battery will not charge.co m . Cordless phone B. Plug the laptop into a UPS Answer: C "Pass Any Exam. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86).CompTIA 220-701: Practice Exam C. CRT Answer: A. Which of the following BEST solves this issue? A.actualtests. C:\Users\ D. Remove all unneeded peripherals B. Windows XP Home D. LCD C.

actualtests.www. A private tunnel through the Internet to securely communicate with a remote network. DDR RAM C. B. sts . A security encryption feature that encrypts wireless traffic with an access point for communication." . RIMM B. BIOS B. Any Time. D. SDRAM D.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. Where can the technician configure this setting? A. Which of the following memory types would be the correct type? A. A network which has no connection to the Internet and is private by design.co m 31 . C. Control Panel C. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. Internet Explorer Properties D. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN.com Ac QUESTION NO: 98 tua Answer: B lTe A.

USB 001 B." . A.com Ac tua lTe QUESTION NO: 101 sts Answer: B .actualtests. B.co m 32 .R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). Any Time. C. Test the software and hardware drivers before the operating system loads.www. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. Which of the following types of portable media offers the LARGEST storage capacity? A. EISA E.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). DVD. IP_ip_address E. D. PCIe B.R D. IEEE 1394 "Pass Any Exam. CD. SNMP D. Check for the latest motherboard firm ware updates.RW C. DVD.DL B. A. Load the operating system into memory during power on. Test the essential components of the system during power on. ISA C. CD. \\computername\sharename C. AGP D.

HTTP C. then the cooling of the PC changes dramatically. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. The cooling of some components can be reduced or totally eliminated and can cause damage. HTTPS D.www. sts . Helpprevent moisture buildup in the case. D. However. SMTP B. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol." . Helpensure proper air flow through the case. a technician notices that several unused expansion card slots have open ports. Helplimit radio frequency interference (RFI) inside the case. Answer: B QUESTION NO: 104 A.co m 33 .com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. Any Time.CompTIA 220-701: Practice Exam Answer: B. B. QUESTION NO: 105 "Pass Any Exam.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. Help limit electrostatic discharge (ESD) inside the case. if your PC's enclosures are open. C.actualtests. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. This address can be verified from printer's configuration.

T-Connector B. E. QoS for printing is not functioning over the LAN. B. Sometime if the IP address of the printer is changed you cannot print. To find this problem you can ping the printer from your computer. The printer would not start printing again till that print job is removed from the queue. A job in error status is at the top of the print queue. The printer needs to have a cartridge replaced. A. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. New drivers have been released and need to be installed. Any Time. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. Print spooler view in the Printers Control Panel D. Properties of the printer from the Printers Control Panel C." . Sometimes.www. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.com Ac tua lTe sts . BNC C.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. C.co m 34 .actualtests. D. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. The printers IP address has changed. Answer: C. RJ-45 "Pass Any Exam. The print queue window from system tray B.

How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card.D QUESTION NO: 109 A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).www.CompTIA 220-701: Practice Exam D. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 1x and 8x bus speeds can be used. A. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.co m .com 35 Ac A user calls and says they cannot get to the Internet. 6x D. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results." . C. 24x Answer: A. The Syntax IPCONFIG /all displays full configuration information. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector.actualtests. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). B. D. 8x E. You can type the Ipconfig command by "Pass Any Exam. sts . 1x B. 3x C. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Any Time.

" . Provides security for a network through the use of ACLs. The DNS server strictly functions as an ip address lookup for a given domain name. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO).co m 36 . C.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. A. Dynamically assigns IP addresses for easy client configuration. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names.actualtests.. Secures network traffic through shared key encryption. Vendor recovery CD D. D.. you need Operating system CD and the recovery floppy disk that you have created." at the bottom of the screen. Any Time.com Ac tua lTe sts QUESTION NO: 111 . dxdiag "Pass Any Exam. Operating system CD B. Which of the following is needed to perform an ASR restore in Windows XP? A. press F2. Recovery console C. The recovery process will start. B. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. chkntfs B. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP .www. Provides resolution of host names to IP addresses.

" . They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.CompTIA 220-701: Practice Exam C. A potentially dangerous virus has been downloaded onto the system. Which of the following is the MOST likely explanation for this extra partition? A. B. This partition is not assigned a drive letter and is not accessible from Windows. tracert D. A recovery partition put there by the manufacturer. IEEE 1394 port D. D.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Answer: D A. sts . C. Space set aside by Windows for use by the virtual memory swap file. Space reserved by the drive manufacturer for firmware.actualtests.www. ping Answer: C.co m .com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. ipconfig E. Serial port C. Any Time. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Parallel port B. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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the technician has a discussion with the customer and reviews some examples of their print jobs.www. The processor is improperly seated due to bent pins. not from an application.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Clean the toner cartridge. D. Excessive internal display brightness is set. Change the paper. Print a test page. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. which you already know. B. The airflow is blocked. Any Time. Replace the fuser. to test printing. Insufficient memory for the OS. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A.co m Answer: D . C. B.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Having arrived onsite. Which of the following is the correct path to change the language settings? A. Control Panel> Accessibility Options> General "Pass Any Exam. C.actualtests. sts . You should always use the test page feature from the printer properties." . If that does not work then you may need to delete and reinstall the printer. Which of the following should the technician do NEXT? A. D.

and Bluetooth supports communication up to 3Mbps.11b supports communication only up to 11Mbps. C. When connecting the laptop to a wireless network. Control Panel> Regional and Language Options> Regional Options> Customize D. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. the technician successfully tests for speeds of up to 54 Mbps. sts . Which of the following would be MOST likely to fix the problem? "Pass Any Exam. 802. Which of the following standards of wireless card did the technician install? A. Any Time. B. Control Panel> Regional and Language Options> Regional Options C.CompTIA 220-701: Practice Exam B.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. 802. Cycle theprinters power. 802.www.11x C. D.11g standard if you want to use a standard that can support communication up to 54Mbps.co m 45 .actualtests.11 standards." . Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. 802. Perform a self-test page. Reboot the computer. 802.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802.11b D.11x refers to the family of 802. 802. Print a test page.11g B.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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C. Stop the device. Any Time. C. D. Which of the following describe the potential upgrade paths? (Select TWO)." .www. C.0 SP1 then Windows XP Home. D.co m 52 . B. True negative C.CompTIA 220-701: Practice Exam A. Perform a clean installation of Windows XP Home. Degauss the display and drives. Turn off the laptop.C QUESTION NO: 157 To lengthen the life of computer hardware. Upgrade to Windows 98SE then to Windows XP Home. Clean out the dust with compressed air. Remove the driver from Device Manager. "Pass Any Exam. Defragment the hard drive weekly. Answer: A. Upgrade to Windows XP Home directly from Windows 95. and then remove from laptop. it is BEST to perform which of the following actions on a routine basis? A. Clean out the dirt with a damp rag. and then turn off the device. D. B. Remove hardware in Control Panel. False negative B. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. then to Windows 98SE then Windows XP Home. B. True positive D. A.actualtests. Upgrade to Windows NT4. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Upgrade to Windows 95 OSR2.com Ac tua lTe sts . E.

but is unable to successfully install the drivers.com Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. The modem is not functioning properly.www. HKEY_CURRENT_CONFIG D. Which of the following is the MOST likely cause? m 53 . The computer needs to upload the print job. D. updated drivers. Answer: C QUESTION NO: 162 "Pass Any Exam." .actualtests. The modem is not recognized in Device Manager. The technician has the correct. B. Which of the following would be the MOST likely cause of the problem? A. C.co When trying to print. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The paper needs to be replenished. Printer firmware needs to be updated. Any Time. The high encryption package is not installed. HKEY_ CURRENT_USER B. a balloon in the system tray indicates a print job has failed to print. HKEY_USERS C. sts . C. The printer does not recognize the font type. B. The account does not have permission to install drivers. D.

EXE B.www. a technician finds a wire with insulation damage from rubbing up against a cooling fan. SPUNINST. LCD C. Electrical tape B. Electromagnetic Interference (EMI) B.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Duct tape D.EXE C." .ROM drive "Pass Any Exam. DVD.com Ac A. Any Time. Which of the following should be used to repair the wire? A.EXE D.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Lithium D. Masking tape C. TASKMAN. CONVERT. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Mercury C.actualtests. PC card adapters B.co m 54 . which of the following should be removed to avoid damage during transit? A. PROGMAN. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer.

CompTIA 220-701: Practice Exam D. BIOS D. Which of the following should the technician take under consideration? A. POST C. Electromagnetic interference B. C. Use a moist rag to clean the vents monthly. Install ceiling fans in the room." . Any Time. Directly spray the vents with compressed air. Periodically clean the vents using a small vacuum cleaner. D.co m Answer: C 55 .actualtests. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Radio frequency interference D.www. LDAP B. High voltage discharge C.com Ac tua A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. B.

actualtests. Any Time. Cable management to avoid trip hazards B. sts ." . Cable D. Which of the following should the technician keep in mind when setting up the lab? A. Location of the PCs with respect to each other D.www. Get the customer contact information.com Ac tua lTe A. Ask open-ended questions to gather the symptoms. Fiber B. run diagnostic tests. Begin running diagnostic software and confirm findings with another technician. DSL C. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. B. C. and then confirm the findings with the customer.co m A customer brings a PC for a technician to repair. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. D. Which of the following can the technician do to better understand the customers issue? 56 . Electrical safety with the extra network cables C.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

com Ac tua lTe sts QUESTION NO: 174 . RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Fiber Answer: D QUESTION NO: 173 When setting up a WAP.CompTIA 220-701: Practice Exam A. Satellite D. Converts AC power to DC power that a computer can use to operate and charge its battery. Any Time.co m 57 . Changes DC power to AC power to charge the battery and enhances portability.www. Filters incoming voltage spikes and surges. Broadband C. WPA B. DSL B.actualtests. To allow alternating current to be used instead of direct current D. B. To change the voltage coming from the wall C. Allows for a portable computer to be easily moved without being plugged into an outlet." . Answer: D "Pass Any Exam. which of the following is broadcasted by default and should be disabled? A. C. D. SSID D. WEP C. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow the power supply to operate at different voltages B.

SDRAM C.www. DDR3 D. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. DDR2 . SIMM D. Laser "Pass Any Exam. Impact B.com 58 Ac tua lTe sts A. Thermal B. DIMM C. Dot Matrix C. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. DDR B. Any Time.actualtests. SODIMM B.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. Laser D.co Which of the following has the speed of PC2700? m QUESTION NO: 177 ." .

ISA B.CompTIA 220-701: Practice Exam C.actualtests. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A." . WAN sts Which of the following allows a secure connection between two points? .co m Answer: A . Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. HTTP B.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. Any Time. Thermal B. Inkjet D.www. Inkjet C. PCIe X16 Answer: C "Pass Any Exam. Color Laser D. AGP 4X C. PCMCIA D. FTP D. tua lTe A. VPN C.

actualtests. Run a large magnet over the top of the hard drive several times.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Remove the hard drive and destroy it. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Replace the LCD inverter. SR1234ct B. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. D. C. Make sure the OS has the latest video drivers installed. Any Time. ct23&P#h~ Answer: D A. Make sure the laptop display is enabled. D. rw2%HN D. B. Remove the memory and destroy it.co m 60 . Reformat the hard drive to a clean state using the format command.www.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. CompTIA558475 C. C. Replace the video card inside the laptop. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display." . B.

S/PDIF B. USB 1." . Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. IEEE 1394 B.1/2.actualtests. 100Mb/s B.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A.co m 61 . 10000Mb/s D. DDR333 C. Any Time. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.1 C. SATA D. USB 2. 1000Mb/s C.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 188 . IEEE 1394 D. 1Gb/s Answer: A "Pass Any Exam.0 C. USB 1. DDR400 D. PC2100 B.www.

actualtests. . Provides access to larger hard drive partitions. Start Menu D. B. Calibrate the monitor. Provides use of more powerful video graphics accelerators. Degauss the monitor.www. Data written to a disk located in a paging file that would not fit into the systems RAM. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Any Time. D. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. B. Flash memory used to hold temporary files before deletion." . D. Set the resolution to the highest the monitor can display. Control Panel C. The maximum amount of memory a given system can potentially have. Provides addressing of memory beyond 4GB. C. C.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . C. Set the refresh rate to the lowest the monitor can display. Program Files B. Provides use ofPCIe X16 expansion slots. "Pass Any Exam.com 62 Ac tua lTe sts A.

send packets to other network devices on the LAN instructing then to enter a low power state (e. Built-in encryption standards B.CompTIA 220-701: Practice Exam D. D. collect all packets that are sent to any device on the LAN. A portion of physical RAM that is mirrored to the hard drive for redundancy. C. Document findings. Verify full system functionality. C. Establish a theory of probable cause. B. and outcomes. B. Identify the problem. Lack of drive heads and platters D. actions.www. send broadcast packets over the LAN to all computers simultaneously. resume from a low power state when it receives a network packet telling it to do so.actualtests. Any Time.co m Answer: D 63 . D. Hibernate. Answer: D QUESTION NO: 197 "Pass Any Exam. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.g. Larger capacity than traditional magnetic drives C.com Ac tua lTe A. Higher data integrity sts Which of the following is a characteristic of solid state drives? . QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A." . Off).

Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Which of the following is the quickest way to accomplish this? A. Which of the following questions should a technician ask to help determine what occurred? A. D.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Any Time.com Ac tua lTe sts . Are you sure the power button is not stuck? B. RAID 0 "Pass Any Exam. Has the monitor been replaced recently? E. Are you sure you ran a find on the system and the program is just not misfiled? D. it just keeps rebooting. Is the power cable on the monitor loose? D. B. Purchase an external Ethernet print card." .co m 64 . Which of the following RAID levels should be implemented? A. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot.www. Move the computer and attach to the printer. C. A.actualtests. Set up a local print queue. Was any hardware installed since it last worked? C. Share out the printer from the attached computer. Was there a power outage since yesterday? B. Were there any new software updates done? Answer: B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.

Answer: B. RAID 4 D. Answer: D A technician uses a call logging process in order to: (Select TWO). Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Allows the operating system to assigns dates so that user data files are backed up C. RAID 1 C." . Any Time. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. Assign an appropriate priority for the issue. Allows the operating system to be backed up with immunity to virus activity B. help maintain a balanced workload for the help desk technicians. which of the following should the technician do FIRST? A. C.com Ac tua lTe sts QUESTION NO: 202 .C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. Elevate the call to a higher level of support. identify common issues among multiple users.www. B.actualtests. B. track the process of the incident.co m 65 . compose a record which allows user authentication. and serial number.CompTIA 220-701: Practice Exam B. D. Allows the operating system to be rolled back to a previous point in time D. select the appropriate priority level for the issue. E. Identify the hardware make. C. A. Identify the user and associated problem. D. model.

Blu-Ray D. D. Empty the recycle bin and deleted email items. E. DVD.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Use the drive compression utility.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Increased network speed E. Longer chip life Answer: C. Increased performance D. Any Time. "Pass Any Exam.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). B. A. Answer: A.www." .RW C. Utilize less memory C. C. A. Increase system security B. Userestore point to roll back the computer to a previous date.com Ac tua lTe sts A.RW+ B. Dual-sided DVD . Use thecheckdisk utility. Which of the following can be performed on the hard drive to improve performance? (Select TWO).actualtests. DVD. Use the defragment utility. The hard drive light is constantly on.

Inform the customer that others are waiting. Check for any updates to the program. The technician will get back to them as soon as possible. Ask the customer to check daily to see when it is completed. B. B. and asks when it will be done. D. C. Ask the customer when they would like to have the work completed.co m . USB B.www." . CGA D. Logical token B.D QUESTION NO: 208 A customer brings a PC in for repair.CompTIA 220-701: Practice Exam A. QUESTION NO: 209 A. Run the program as a local administrator. DVI C. Encrypted passwords C. D. Give the customer an estimated time for repair based on the technicians assessment. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). The user states that they do have Internet connectivity.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. S-Video Answer: B. VGA E. C. A. Any Time. Add an exception to the firewall for the program. Which of the following is the BEST response for the technician to give? A. RFID smartcards "Pass Any Exam. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A .actualtests.

CompTIA 220-701: Practice Exam D.co m 68 . B.www.actualtests." . Encrypts data traveling across the wireless network D. Any Time. Coaxial B. Download and install updated drivers for the device. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Ensures that only certain devices can access the network C. UTP C. a user is reporting system crashes and performance loss. Answer: C "Pass Any Exam. Contact the vendor for an RMA. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Try installing the device to a different port or slot. Disable the device in Device Manager. Retinal scan Answer: D. Plenum D. D. C. Which of the following would be the FIRST step in resolving this issue? A. Fingerprint reader E.com Ac tua lTe sts . Ensures all users physically login to the wired network B.

A.actualtests.www.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver." . and after restarting their PC the display is no longer appearing. CD. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Floppy drive E. when locally connected.ROM C. Boot to the recovery console C. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Which of the following Windows features BEST accomplishes this? A.co m 69 . Driver signing B. the user would like the laptop to automatically switch to the wireless connection. Safe mode B. DVD. USB drive D.ROM Answer: C. Serial Cable B. Wireless Zero Configuration D. Safe mode with command prompt D. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).com Ac tua lTe sts . Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Any Time. When the laptop is removed from the docking station. Hardware profile C.

www. Update the Antivirus definitions. Contains numbers and letters E.E QUESTION NO: 219 A. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Contained in a text file C.com Ac tua After successfully installing a free antivirus solution. System Restore C. Security Center B. Machine Debug Manager D. Disable antivirus protection withinSecurity Center notification. fdisk B. Contains special characters Answer: D.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains AES encryption D." . Obscure word in a dictionary B. A. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. C. D. sysprep "Pass Any Exam. Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue? lTe sts . Any Time. B. Install the Microsoft Malicious Software removal tool. Disable the antivirus logging in the Event Viewer.actualtests.co m 70 .

WindowsVista Ultimate "Pass Any Exam.0.com Ac A.actualtests.16.CompTIA 220-701: Practice Exam C. 192.1 D. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.1 B.co m 71 . 80 C. WindowsVista Basic B. Windows XP Home C.0.www.1. 172.1. Windows XPMedia Center D. 224. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .0. Ghost is a third-party utility. and WDS is available in Windows Server 2003. regedit D. 10.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.0. QUESTION NO: 221 Which of the following is a class A IP address? A. which comes with Windows 2000 Professional. 110 D. you need to use the Sysprep utility. RIS only comes with Windows Server operating systems." . 53 B. Any Time.168.1 C.

D. B. C.co m 72 .actualtests.com Ac tua lTe sts . B. changes the boot sequence order. B. 9GB. D. makes changes to the registry. remaining hard disk storage space. C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A." . Any Time. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. a performance value of system components. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the speed and available bandwidth of Internet connections. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. Answer: C QUESTION NO: 226 The edit command line tool: A. 4. a technician has determined what has caused the problem. the reliability and speed of search indexing. 25GB.www.7GB. opens a text based word processor. 650MB. can be used to modify desktop preferences. D. C.

Barcode scanner C. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Smart card B. archive old drivers. C. Which of the following interfaces should the technician use to manage current application processes on the users computer? A.www. B. Computer Management B.com 73 Ac tua lTe sts . clean each component with an approved cleaning solution. Voice recognition D.co m . Ask the user opened ended questions to see if they agree with the cause." . Fingerprint reader E. Optical recognition F. D. Verify full system functionality. A. Task Manager D. D. perform a disk defrag. Document findings. before performing hardware upgrades a technician should: A. B. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Establish a plan of action and implement the solution. C. actions and outcomes. REGEDIT C.actualtests. Secure ID Token "Pass Any Exam.CompTIA 220-701: Practice Exam A. Any Time. Event Viewer Answer: C QUESTION NO: 229 As a best practice. check the HCL.

StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam." . Right-click on theprinters icon and select Properties D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. Encryption Keys D. UFS C. Any Time.D.CompTIA 220-701: Practice Exam Answer: C.com Ac tua lTe sts .E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. NTFS B.www. FAT D. ToggleKeys C. Start > Control Panel > System B. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A.actualtests.co m 74 . FilterKeys B. Right-click My Computer thenselect Manage C. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. which of the following file system should be used in formatting the drive? A.

Hard disk failure or operating system needs to be reloaded. Bluetooth headset "Pass Any Exam. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Power cord is loose. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Any Time. D.www. the AC adapter of the laptop and the computer.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Which of the following is MOST likely the problem? A. Laser printer B. C.co m . Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor.com 75 Ac A. LCD monitor D. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . B. format C. The hard drive is in standby mode. convert B. Nothing else should be plugged into the UPS under a user's desk. Mouse and keyboard need to be cleaned." .actualtests. diskpart D. Laptop computer C.

Degauss the monitor. "Pass Any Exam. Windows Defender C. Any Time. FilterKeys E. 2700 C. D. C. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . and the technician would like to install an additional two sticks of 512MB PC3200. 5300 tua lTe A technician is installing a RAM upgrade into a PC.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use." . CHKDSK D. Windows Event Viewer B. B.co m . Which of the following actions BEST resolves this issue? A.actualtests. Power cycle the computer. 3200 D. Large screen television C. 2100 B. Assuming the necessary slots are available. The PC is currently holding two sticks of 512MB PC2700.com 76 Ac A. AM/FM radio D. Reload the driver for the monitor.www.CompTIA 220-701: Practice Exam B. Data Execution Prevention Answer: B. A. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Replace the display adaptor.

co A computer is being sold over the Internet. WEP encryption C." .www. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. MAC filtering B. D. A set of firewalls and anti-virus programs protecting the computer D. Erase the hard drive using a disk wiping program.actualtests. An alert when the computer case has been opened C. C. An alert at logon when an unknown user has tried to logon B. B. Run FDISK on the hard drive. Pass all computer components near a large magnet. Reformat the hard drive to a clean state using the format command.com 77 Ac tua lTe A. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. sts . Any Time. WPA encryption D.

We will have it back up within the hour. One particular caller demands to know exactly how long the system will be down.hoc wireless connection D. Connect to it via an aD." ." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. TV tuner card B. Connect to it through a computer share B.actualtests. There is no way to tell how long this will take.CompTIA 220-701: Practice Exam A. a notice appears on the screen which says the site is being blocked by a filter. Hardware and software are not exact sciences. D. Graphics card C. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. We believe the problem is the network interface card. Video capture card D. B. C.co m .www.com 78 Ac tua lTe The file server had an expected outage this morning. Is your work solely depending on the server? Try to not be upset because before you know it. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. the server will be back up. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Which of the following would be the appropriate response? sts . Any Time. A technician believes the on-board NIC is bad. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Connect to it through a TCP/IP port C. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. We have identified the problem and we will have it back up as soon as possible. I am not the server technician so please do not take a bad tone with me.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 5 D. Any Time. Verify full system functionality and implement preventative measures.www. RAID 0 B. RAID 0 B. and outcomes. actions. B. C. Change theusers permissions so that they cannot create any potential problems in the future. E.actualtests. USB 1. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. RS-232 B." .1 "Pass Any Exam. Inform the user every step that was performed throughout the entire troubleshooting process. RAID 1 C. D.co m 85 . RAID 5 D.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.com Ac tua lTe sts . which of the following should be done? (Select TWO). RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. Answer: A.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. A. Document the system findings. RAID 1 C. Inform the user that the computer may not function as it did before the problem occurred.

SCSI D.actualtests. Serial Answer: D. IEEE 1394 B.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A.www. Modem F. 802. SSID D. NAT B. NIC E.11n B. Parallel D. PS/2 C.co m 86 . MAC "Pass Any Exam. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). Channel 11 D. A. Any Time.com Ac A. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts ." . WEP C. MAC filtering C.CompTIA 220-701: Practice Exam C.

SSID C. C. Which of the following could the technician do to send the display to the projector? A. User Accounts C. Use appropriate function toggle key to switch display mode. Security Center E. Accessibility Options sts . WPA key B. Administrative Tools D. System B. Press F1 to shift display to the projector. D.actualtests. Go into Device Manager and enable the projector.C lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A.www. but no display shows on the screen. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. The projector is turned on. B. the system will auto-select the projector on restart. m 87 .com Ac QUESTION NO: 276 tua Answer: B.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Answer: A QUESTION NO: 277 "Pass Any Exam. Reboot the computer. MAC filtering D." . Any Time.

D. Verify that all other parts of the system are working properly." . Answer: C QUESTION NO: 278 After the problem is resolved. B. B. "Pass Any Exam.44MB Floppy Disk Answer: B. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Any Time. which of the following should be the NEXT action according to the troubleshooting theory? A. D. Answer: C QUESTION NO: 279 A. Return the system to the user. Resolves queries for resolution of host names to IP addresses.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). 1. Provides security for a network through the use of ACLs. Digital Video Disc B. C. lTe sts .www.actualtests. Recreate the problem and reapply the solution to ensure it worked properly. Backup Tape C. Secures network Internet traffic through shared key encryption. Solid State Drive F. IDE Hard Drive E. C.co m 88 .D. Compact Disc D. Dynamically assigns IP addresses for easy client configuration.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO).

CompTIA 220-701: Practice Exam A. Open a command window and runipconfig from the command line.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. users coworker to confirm what the user said and verify there is a problem. right click the Local Area Connection. Factory recovery partition B. The local user profile is corrupt. Open a command window and run net /?from the command line. select Status. XCOPY all files from another computer C.D. select Properties. C. The user accidentally deleted the files. A.co m .actualtests." .E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Windows CD installation E. Open Network Connections from the control panel. B. The user saved the files to a different location. Run the System Configuration Utility from the run line and click on the Services tab. Right click on My Computer. Network installation F. and then click on Device Manager. Which of the following is the MOST likely cause of the problem? A. Purchase a fully configured hard drive Answer: A.www. Answer: D. The user selected an alternate hardware profile. "Pass Any Exam. and then select the Support tab.com 89 Ac tua lTe sts . user to move so the technician can check the computer for problems. E. B. select the Hardware tab. B. D.com D. C. Any Time. D. Installation from Microsoft. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A.

Decreased EMI D.www. user to explain the problem and listen without interrupting the user. 100 feet (30 meters) B. ThinNet C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. UTP B. Decreased ESD C. Any Time. 492 feet (150 meters) D. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A." .CompTIA 220-701: Practice Exam C.com Ac tua lTe sts . user to state the issue and stop the user when the technician has an idea of how to fix the problem. Fiber D. 328 feet (100 meters) C. D.co m 90 . Increased RFI B.actualtests.

Serial port D. USB port C. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A.com Ac A. net use \\ComputerName\ShareName /persistent:NO :F B. Task Manager D. IDE D. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. Standard TCP/IP port B. Serial C.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Parallel port "Pass Any Exam. MSCONFIG B." . net use \\ComputerName\ShareName /persistent:YES :F D. Any Time. net use F: \\ComputerName\ShareName /persistent:NO C. SCSI B.www. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts .actualtests.co m 91 . ASR C.

PCIe C. System Properties>Advanced>Performance Settings>Advanced B." . Bootsect. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.dos D.actualtests. Any Time. Ntbtlog.com Ac A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. System Properties>Advanced>Environment Variables D.www.txt B.co m 92 . PCMCIA D.inf C. Boot. System Properties>General C.ini Answer: D Explanation: To configure dual-boot computers. Sysprep. ISA B. Where would they find this setting? sts . you need to edit the boot. The boot. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini file is an editable text file with one or more lines that reference partitions to boot to. AGP Answer: B "Pass Any Exam.ini that is loaded by the ntldr file that loads the bootstrap process in a system.

A new security update is available for download. Storing passwords B. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. Blocking harmful network traffic C. Which of the following is MOST likely the cause? A. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. D. The UPS is disconnected from the wall. Hostname B." . The speaker wires were disconnected while cleaning. Securing wireless access points D. ISP D. C. B. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk.www.com Ac tua lTe sts . The default printer is out of paper or offline. Default gateway C.co m 93 .actualtests. Any Time.

D. the customer asks for an explanation the cause of the problem. Email applicationadD. The situation was caused by irresponsible users that spilled coffee in the bottom tray. CAT5e C.com 94 Ac A. Start > Help and Support C. Due to condensation within the lower tray assembly.in which adds the signature block to all email messages C. Which of the following is MOST appropriate? A. Cryptographic mechanism that identifies the sender as well as the message integrity B. Start > Programs > Accessories > System Tools > Help and Support D. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. An infallible method which binds a signature to a message D. CAT6 B." . Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Right-click My Computer > Help and Support B.CompTIA 220-701: Practice Exam A. RG-58ThinNet D.co m . Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.actualtests. The paper jam was caused by moisture in the paper tray. The process of removal is so complex that only those certified for repair should attempt to resolve.www. Any Time. B. C. the functionality of the rollers was impaired and therefore ceased to transfer properly.

www.com Ac tua lTe A. 4GB C. B. C. 128GB sts . Generators eliminate ausers tendency to create passwords that can be a security liability. 2GB B. Generators create new passwords every time a user signs in to prevent social engineering. D. "Pass Any Exam. Generators extend the requirement to periodically change passwords. Generators eliminate the requirement to establish log-in attempt limitations. Any Time. 8GB D. Allows analog video output to a variety of devices C. Allows digital video to a variety of devices D. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO).CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.actualtests. Allows a LCD projectors output to display on a laptops screen B.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A." .

Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam.CompTIA 220-701: Practice Exam A. Any Time. Fan C.actualtests. Dial-up B. DSL D." .co m .com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. CPU E. You should install only the standoffs that align with the holes in the motherboard. Capacitors Answer: C. sts . Heatsink D. Cable C. Riser cards B. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.www. Motherboard B. Screws D. Standoffs C.

0.com Ac tua A.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.25 C.1. 192.16. Browser Plug-Ins C. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.15 D. 172.15 B.CompTIA 220-701: Practice Exam A.254.0.0.168. Any Time.0. Malicious software that monitors Internet surfing habits B.co m 97 ." . 10. Temporary Internet Files B. Downloaded Program Files D.www. Malicious software that is self-replicating and self-propagating C. 169. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Malicious software that is self-replicating and self-propagating B. Malicious software that changes theusers home page C. Malicious software attached to another piece of software D.actualtests. Malicious software attached to another piece of software D.

Ability to bypass the IRQ channels to work directly with the CPU B. Which of the following would be the BEST startup selection? A. Any Time. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. KVM B.co m 98 . Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Ability to detect and correct single bit errors in memory D. Debugging Mode B. "Pass Any Exam.actualtests.www. Safe Mode with Command Prompt C. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Last Known Good Configuration D.com Ac tua lTe sts . Graphics adaptor D. Ability to detect hardware incompatibilities and resolve them C. you would choose the Last Known Good Configuration advanced startup option. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. USB hub C." .

actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Answer: B QUESTION NO: 316 A.11n wireless card C.11g wireless card B. Run a power supply test. Which of the following should the technician do NEXT? tua lTe sts . Before the technician performs any diagnostics which of the following actions should the technician take? A.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. The customer asks the technician. 802.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. 802. Update all software to determine if this corrects the problem. Any Time. 802.www. D.co m 99 . Restore the backup to a new hard drive. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. C. Boot into Safe Mode. What is a bluescreen message? How should the technician respond? "Pass Any Exam. B. Run a backup routine. B.11a wireless card D. D. Apply the latest service pack." . 802. C. Check the security log for error codes. Create a checklist of the most likely issues. Which of the following standards should the technician upgrade to? A.

Under powered fan B.com 100 Ac tua lTe sts . Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. RSA keys D.actualtests. In the office they want to use a 24 LCD monitor. Which of the following is MOST likely causing the sound? A. and a regular mouse without having to connect all of the devices each time. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Logical Token B. B. Daisy chain C.CompTIA 220-701: Practice Exam A. Pad locks C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. full size keyboard. Which of the following will allow this functionality? A. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. D.www.co m . Tell the customer that abluescreen is another name for stop error." . Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Network Hub "Pass Any Exam. C. System clock feature D. Explain that it is a message that assists in identifying problems based on the error code. Any Time. Failed fan C. Docking station B.

www." . "Pass Any Exam. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.CompTIA 220-701: Practice Exam D. PATA hard drive B. B. lTe sts . A private network between two computers using wireless cards without using a wireless access point between them. connectors for peripheral devices. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Solid state hard drive D. AppleTalk B. It provides slots for expansion cards.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). Once a portable computer is inserted in a docking station it behaves like a desktop computer. Any Time.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. DHCP C. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. and bays for storage devices. SATA hard drive with a rubber gasket C. NetBEUI Answer: B. Which of the following can be installed to accommodate the customers request? A.actualtests.co m 101 . IPX/SPX D. DNS E.

D. Press F6 when prompted to load the additional drivers. Computer Answer: B.actualtests. Any Time. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. A. Laptop AC Adapter D. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A.CompTIA 220-701: Practice Exam C. Create a utilities partition on the hard disk prior to OS install.co m 102 . D. A secured line of communication between two points through a public network. Nothing else should be plugged into the UPS under a user's desk. Vacuum Cleaner F. Laser Printer B. B.F Explanation: He should plug in the monitor. Disable the system BIOS so the SATA card can take boot precedence." . which of the following must be performed for the installation to be successful? A. ISA B. Portable Heater E. PCIe C. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Monitor C. Use the Windows XP Professional for SATA card support feature when installing Windows.com Ac tua lTe sts .www. C. AGP "Pass Any Exam. the AC adapter of the laptop and the computer.

Infrared D. C. D. Which of the following is this an example of? sts . QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B.actualtests. Enter System Configuration Utility and select Startup Menu. Botnet attack C. 802. Any Time. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Edit the config. Phishing B. Midway through Windows loading.com 103 Ac A. power cycle the system.sys file that is located on the root directory. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. password along with all of their account information.0 C. B. Press F8 after POST but before Windows begins to load.www." . Spyware D. Bluetooth 2. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. 802.CompTIA 220-701: Practice Exam D. It says that they need to login and change their old username.co m .11a Answer: B "Pass Any Exam.

" . ST .www. Any Time. From the start command window D.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . "Pass Any Exam. Serial D. RJ-45 D. From the MMC snap-in C.com Ac In a Windows machine. From the system configuration utility B. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. BNC C. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. RJ-11 B. USB B.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. which of the following can the technician use to stop a program from loading at startup? (Select TWO). SCSI C.actualtests. but has to be terminated at the last device? A.

Can I redirect your computer to a network printer until a technician can repair the problem? B. when the black window opens. remove the cover. Inform the user that there is no record of the prior call. Unplug the power cable. Event Viewer B. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A.co m . B. C. Any Time. Select Start. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. MSCONFIG E. Which of the following is the BEST response from the technician? A. Registry C. Inform the user that the problem will be escalated to a supervisor for resolution.www. Performance Monitor D. Net stop Answer: B. C. Have you removed and replaced the printer drivers already? C. D." . Which of the following is the BEST response? A. hold the can upright and spray.actualtests. type CMD in the run line. D.CompTIA 220-701: Practice Exam A.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Unplug the power cable.com 105 Ac tua lTe sts . Inform the user that a technician will be out to resolve their problem shortly. remove all the components inside the case and spray each one separately. "Pass Any Exam. Close existing ticket and open a new trouble ticket for the user. Leave the unit powered up so that any issues with cleaning can be immediately realized. type print lpt1 in the box.

Which of the following are the MOST likely issues? (Select TWO). Remove the internal main battery. "Pass Any Exam. Anti-magnetic screwdrivers F.D Answer: A.www. Wait until the main battery is exhausted and then remove. D. Anti-static wrist strap D. C. B. Remove the CMOS battery. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO).CompTIA 220-701: Practice Exam D. Which of the following should the technician do NEXT? A. Memory is defective. hold the can upside down and spray. UPS Answer: C. Unplug the power cable. remove the cover. Memory size needs to be adjusted in Device Manager. A. E. Disconnect all external devices. Any Time. C. remove all components.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Thermal transfer compound B. GrounD. tua lTe Memory was added to a Windows laptop and upon booting up. D.co m . B. the BIOS only reports the original memory amount. Anti-static mat E.actualtests. sts QUESTION NO: 338 ." . Operating system does not recognize the additional memory. Memory brand is different than the computer.fault isolation outlet C.com 106 Ac A. Memory mismatch. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.

actualtests. Continue using the power supply until it fails. Cache D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.com Ac tua lTe sts A. When troubleshooting power issues D. Any Time. C. D.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . USB "Pass Any Exam. Replace then entire power supply. Verify the voltage powering the fan. A. B. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. When traveling to other countries C. Which of the following is the BEST course of action? A. When putting a PC into long-term storage B. Front side bus B. Replace the fan. Removable storage C. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).www." . When installing more powerful components .

Switching-mode power supply B." . Lithium ion cell Answer: A "Pass Any Exam. Small wires strike and transfer ink from a ribbon.com Ac tua lTe sts QUESTION NO: 345 . D. Small wires impact and squeeze ink from a ribbon. C. Heat from theprinthead boils a water-based ink. B. D. Nickel cadmium cell D.CompTIA 220-701: Practice Exam B.www. SCSI E. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Heat from theprinthead transfers an image onto the paper. C. Any Time.actualtests. Toner sticks to photoconductive areas on a drum. Heat from theprinthead melts the ink onto the paper.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Serial D.co m 108 . Heat from theprinthead boils a water-based ink. Answer: C Which of the following BEST describes how an impact printer works? A. B. IEEE 1394 Answer: B. SATA C. Toner sticks to photoconductive areas on a drum. Linear power supply C.

sts . It was introduced in 1996 and is an extension of the system BIOS. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.actualtests. ACPI C.ROM can be read? A.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. Although the technician has immediately responded to the dispatch. SODIMM D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. the technician finds the customer extremely angry that it has taken "Pass Any Exam.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. 48x D. ODBC B. you need to use ACPI standard." . SATA B. 32x C. 24x B. IRQ D. Any Time.co m .www. AGP C. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.

com Ac tua A.11n. D. B. B. B. Which of the following should be the technicians NEXT troubleshooting step? . Make sure the customer is aware that the current service level agreement allows for an eight hour response. Upon closure.CompTIA 220-701: Practice Exam over four hours for a response. lTe sts A technician has replaced a failed keyboard that was full of debris.co m 110 . Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. The wireless network is not properly configured. The technician then explained to the customer the importance of keeping a clean area around their computer. The wireless network card has been disabled by the hardware switch. document the situation and inform management that thecustomers behavior was undesirable. Focus on completing the task in an expedited manner. Any Time. but now they are unable to see the network at all. D. Report the incident to thecustomers manager. to ensure that the keyboard is still functioning.www. document the situation and inform the manager that the customer was not happy with the response time. C. Follow up with the customer at a later date. Which of the following is the MOST likely cause for the problem? A. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop.11a to 802. Empathize with the customer then focus on completing the task in an expedited manner. Upon closure. Recent provider upgrades have changed the wireless specification from 802. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. actions taken and the outcome.actualtests." . C. D. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Answer: B "Pass Any Exam. Ask another technician to verify that the findings are correct. C. Document the issue including findings. MAC filtering is preventing the computer from connecting to the network. They were able to connect without a problem the day before.

It assists in keeping the CPU cool. the customer asks what the tube of paste that came with the CPU is used for. Which of the following is the MOST likely cause for the customers issue? A. C.www. The DHCP service needs to be restarted on the client computer. sts . C. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. It prevents theft by covering the values written on the CPU. Thecustomers permissions have changed and needs to be an administrator to print color. The customer was able to print and then left on vacation.actualtests.com Ac tua lTe A. B. The print spooler service needs to be restarted on the client computer.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Firewall B. Since returning the customer is only able to print to the black and white printer. The printer address has changed and the customer needs to remap their printer. D. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. D. B. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 ." . Any Time. Everyone else is able to print to the color printer without a problem. Ethernet hub D. It prevents voltage from shorting out the CPU.co When installing a new CPU for a customer. Switch C. It keeps the new CPU from falling out of the socket.

8.16 C. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. The backup should clear the archive bit for each file.1. Copy C.co m 112 .1. Incremental B. A full backup backs up all the files on the disk. 176.www. 206. these files are then marked as archived." . Full D. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.CompTIA 220-701: Practice Exam A.1.15. Graphics card jumpers need to be reconfigured D.actualtests.7 D. A copy backup backs up the selected files and does not mark the files as archived.1. sts . 192.3 B.168. Which of the following is the MOST likely cause of this? A. Any Time. Which of the following backup type should be selected? A.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.1. Limited amount of memory for the display adapter B.9. Not enough free space on the hard drive C.

is clocked four times faster than a normal unit." .actualtests. has two error correcting and checking units. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. B. C. C. double the number of pins. Any Time. Answer: D QUESTION NO: 360 A dual core CPU has: A. requires memory to be installed four units at a time. D. D. twice the amount of cache. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. However. two separate processing units. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. B.www. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam.co m 113 . Answer: C QUESTION NO: 361 A. D. C.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. has twice the cache of a dual core processor. B. the technician knows what the solution is. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. the customer is not done describing all their symptoms.com Ac tua While a customer is describing a problem to a technician. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . has four integrated processing units.

The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. B. D. A wrist strap B. Calibrate the touch screen. The laser will be hot. The print fuser will be hot. encrypt the contents of a hard disk. B. Any Time. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. B.www. The print spooler can catch any loose clothing.co m 114 . Which of the following safety precautions must the technician be aware of before repairing the printer? A.CompTIA 220-701: Practice Exam A. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. D. C. prevent unauthorized login attempts. C." .com Ac tua lTe sts . The ink carriage might move. Nonmetallic tools C. Replace the mouse. "Pass Any Exam. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Which of the following would BEST resolve this issue? A. Reinstall the mouse drivers. A UPS D. provide remote assistance to users.actualtests. D. secure communications with websites. C. Replace the touch screen.

Ask the user about where information on that update was released. D. Answer: C "Pass Any Exam. Any Time. Post notices around the building.www." . B. Which of the following is the BEST way to respond the customer? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. ping C. Wait until the customer completes their statement andexplain how to resolve the new issue. Email the users about the update. C.actualtests. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . ipconfig B.com Ac tua A.co m Answer: C 115 . Disregard the statement and continue to resolve the new issue. Which of the following would be the BEST way to communicate the mandatory update to the users? A. C. State that the update has no relationship to the new issue and continue implementing a solution. B. Stop the mandatory update. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Install the update without notice. telnet D. D.

D. Any Time.www. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Save registry file "Pass Any Exam.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Export registry file B.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Display Settings>Advanced Settings D. Which of the following is the FIRST procedure that a technician should carryout to correct this error? .co m When attempting to boot-up. Remove any incompatible hardware. Clear any removable disks from all drives and start-up PC. B. how can the registry backup before changes are made? A. Control Panel>Configuring Desktop B. Install Windows Updates. Disable plug and play in the BIOS. Control Panel>Services C. a PC displays MISSING NTLDR. Answer the call and then resume work.actualtests. Backup registry file C. Step outside and answer the call. ." . D. C. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Ask the customer for permission before answering the call. Which of the following is the BEST course of action? A. C. B. Ignore the call and call back afterwards.

co m Answer: B 117 . 9-pinD. RJ-45 C. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Which of the following would be the BEST method? A. 15-pin D. Activate infrared ports in the BIOS.shell B.actualtests. Update the firmware in LAN adapter. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Start>Settings>Control Panel>Speech D. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. C. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Install a wireless PCMCIA card. which of the following locations would provide access to adjust the input levels? . Any Time. Install a Bluetooth USB adapter. D." .CompTIA 220-701: Practice Exam D. 6-pin Mini-DIN Answer: A "Pass Any Exam. Start>Settings>Control Panel>System>Hardware C.11g network connectivity to a laptop. shell E.com Ac tua A. B.www.

" . Network . DDR RAM D.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.bat C. Boot loader phase D. Print Spooler B.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Which of the following services is MOST likely causing the issue? . nothing happens. SODIMM B. Which of the following is the memory type? A. Workstation D. Which of the following is the MOST likely cause of the problem? A. Any Time.co m An end user reports that anytime they try to print locally. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. RIMM C. One of the memory modules has 168 pins. The user does not have the correct printer driver. "Pass Any Exam.actualtests. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Autoexec.www. Logon phase B. Task Scheduler C.

D. The CPU has dislodged from its socket. Modify the path variable to include the location of winipcfg.CompTIA 220-701: Practice Exam B. There is no display on the monitor and the PC shuts off following the beep. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Which of the following is the MOST likely problem? A. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. B. B. Error correcting memory making data adjustments C. C. D. Run theipconfig /registerdns command. D. Run theipconfig /all command.www. The report is not formatted to use USB. The printers USB port is not compatible. The monitor has failed.co m 119 ." . Which of the following is the MOST likely cause of the noise? A. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files.exe. Power supply warming or cooling B. Any Time. C. The operating system is corrupt. The user does not have the correct network drivers. Hard drive is failing D. Which of the following should the technician do? sts QUESTION NO: 381 . C.com Ac A.actualtests. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. "Pass Any Exam. The hard disk drive has failed. Install the support tools from the Windows XP CD.

Upgrade the device drivers for both components. enable one of the new devices in each profile. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Use a low level format. Use the format command. but either device will function if the other is disconnected.www. ISDN B. MAC filtering C. Repartition the hard drive. Any Time.com 120 Ac tua lTe A. Install additional ribbon cables. Answer: B QUESTION NO: 386 "Pass Any Exam. D. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Create two hardware profiles. Which of the following is a BEST practice to ensure that the companys data is protected? A. Use thefdisk command.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. DNS D. D.ROM drive. B. Sometimes either or both devices fail to function. Upgrade the power supply.actualtests." . C. B. C.co m . Which of the following should the technician do? A.

The hard drive has failed. the technician verifies that the hard drive is being correctly recognized by the BIOS. Installing the fastest memory available B." . The hard drive jumpers are configured incorrectly. DDR2 RAM "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Documents and Settings D. The BIOS must be set to auto-detect the hard drive. Dual independent bus architecture B. Any Time. D. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. B. Installing same memory type but at a slower rate of speed A.actualtests. While troubleshooting. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Installing more memory of the same type and speed C.co m 121 . Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B .com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. C.www. Windows C. Installing the newest memory available D. The user has placed a non-bootable floppy diskette into the diskette drive. Program Files B.

actualtests. Hyperthreading D. Fiber optic B.www. Coaxial D.pair copper wire B.co m Answer: C 122 .com Ac tua lTe A. IEEE 1394 D. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B. IEEE 1394 C. IEEE 1394 C. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .CompTIA 220-701: Practice Exam C. Any Time. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A." .pair copper wire D. Fiber optic C. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. TwisteD.

actualtests. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Docking station B. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.www. Any Time. LC C. It provides slots for expansion cards. RJ-45 B. ECC D.co m . Once a portable computer is inserted in a docking station it behaves like a desktop computer." . Dual channel B. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. SC D. TCP/IP "Pass Any Exam. connectors for peripheral devices. and bays for storage devices. Express bus C. ISA slot D. Non-ECC C.com 123 Ac tua lTe sts .

" .11n D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A.CompTIA 220-701: Practice Exam B.co m 124 .www. D. Data encryption would be less secure over wireless connections. Hyperthreading D. Dual Inline Package (DIP) B. In the socket of a component C. Data encryption would be more secure over wireless connections. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.actualtests. 802. The access point would now transmit on only one channel. On the outside of a heat sink B. L2 cache C.11a C. Any Time. On top of a component D. Answer: A "Pass Any Exam. C. 802. A user would need to manually type the SSID to connect. B.com Ac tua lTe sts QUESTION NO: 398 . Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.

" .0. Any Time.1 C.www. 255. Windows Language Wizard B. Applications need to be reinstalled with an upgrade D.actualtests.0 D.0.com 125 Ac tua lTe sts .0.255.255. Windows Multilingual Interface Pack D. Windows Multiple Language Keyboard Pack C. Upgrade formats the drive B.0.255. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. 255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.255. 255. 255. QUESTION NO: 403 A user reports that their USB device has stopped working. Upgrade retains user settings C.0.0.co m .255.0 B. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.

aero glass. Determine if any other users are affected by the problem. a user has the ability to customize translucent windows called: lTe sts . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine how long before the user is due for an upgraded system. RAM C.actualtests.co m . C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 404 Which of the following should the technician use to display .com 126 Ac A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. B. three-dimensional viewer. RAID D. B. tua In Windows Vista Ultimate. Determine if changes have been made that could have caused the problem. C. D. BIOS B. floating bars. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Determine how long the user has had the problem." . seeing windows.mp3 at the end of mpeg layer 3 file names in Windows XP? A. CPU "Pass Any Exam. Any Time.www. D.

Perform a backup before making any changes. The technician has validated the problem and suspects that the application needs to be reinstalled. Daily C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). To support active desktop E. findings and solutions. Incremental B. Support different resolutions D. Answer: C "Pass Any Exam. Establish a theory of probable cause.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Document all issues. Which of the following is the NEXT step that the technician should take? A. B. D. Limited bandwidth Answer: B. Higher response time B.co m 127 .com Ac tua A. Establish a plan of action to resolve the problem. Limited display size C. A. Differential D. The user has asked that a full backup be run every day." . C. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Any Time.actualtests.www. Which of the following types of backup should the technician select? .

The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Run a backup of the system. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. Any Time. Which of the following should the technician do NEXT? A. Document their findings and the actions taken. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Call their manager and report the status of the issue. D.ROM drive and has tested and found that the drive is defective. C. Question the user and make sure that they have not made any changes to their system recently.actualtests. D. C. Which of the following should the technician do NEXT? A. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. B. dxdiag Answer: D Explanation: To test the DirectX functionality.com Ac tua lTe sts . Develop a plan to get the drive replaced." . Run a full system backup. "Pass Any Exam. regedit B. B.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD.www. Which of the following utilities should the technician run? A.ROM drive and tested that everything is working properly. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.co m 128 . you need to use the DxDiag utility (DirectX Diagnostics). ipconfig C. Call their manager and report the status of the issue. msconfig D.

The size equal to the physical memory B. Smss. Which of the following is the BEST approach to tell the customer what is going on? A.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.com 129 Ac tua lTe sts . D.sys D. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.co m . Hal. 1. 4095MB C.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Ntbootdd. Use the proper acronyms.5 times the physical memory D. Any Time.exe B." . Use technical jargon. Ntldr C. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem.actualtests. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. B. Use non-technical terms.dll Answer: D Explanation: The HAL. C. Use email so that everything is in writing.www.

B. Call the customers scheduled that day and reschedule all the appointments to different days. RS-232 "Pass Any Exam. Which of the following is MOST likely causing the shutdown issues? lTe sts . Ask to get an interpreter to assist in the language barrier. D. C.actualtests.www. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. D. Skip the first appointment. Answer: C QUESTION NO: 418 A. Restate the issues to the customer for validation. Which of the following is the BEST course of action to take care of the appointments during that day? A.9 port? A. RS-422 B. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. and make the repairs as quick as possible to try to catch up on the schedule.CompTIA 220-701: Practice Exam A. Inform the client the service must be rescheduled with a different technician. B. It has been in service for four years and is located in a copier room. D. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning.co m . Any Time. Power supply to the room is not great enough for both the copy machine and the computer.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. C. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Get a language to language conversion dictionary to help understand what is being said. B. Improper ventilation from dust buildup inside the computer. Go to the first scheduled appointment late." . explain the reasoning to the client. Power supply on the computer is going bad. Electromagnetic interference due to the copy machine in the room. C.

C.actualtests. D. Enable Volume Shadow Copy. B." . 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Disable SSID broadcast. More devices can be powered at one time. Enable DHCP. Use WPA encryption. Disable WEP. Greater duration of power availability. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Answer: A. Any Time. Higher electricity measured in volts. 25 D.CompTIA 220-701: Practice Exam C. D.co m Answer: B 131 .D. A. More horsepower will be provided. Use a TPM Chip.G "Pass Any Exam. B. QUESTION NO: 421 How many pins does a VGA Connector have? A. C. Use a MAC filtering.com Ac tua lTe sts . 15 C. 9 B. F.www. E. IEEE 1284 D. G.

A worm requires user interaction. 128-bit card D. C. Add a KVM switch to thetechnicians computer.0 data rates? A.0Mbps. Which of the following is the BEST solution? A. Any Time. 1. 480Mbps B. Add an infrared connection to all computers. A virus does not require user interaction." . Add a USB hub to each computer. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A.www.5Mbps. A worm self-replicates. C.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 2.5Mbps. D. B. 16-bit card B. 1. 10Mbps. 360Mbps D. Which of the following provides the BEST solution? . 20Mbps. 16Mbps. B. 256-bit card . 450Mbps C.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 2. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. "Pass Any Exam.actualtests.0Mbps. 12Mbps. 32-bit card C.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. Add a Bluetooth connection to all computers.

CompTIA 220-701: Practice Exam D. lTe A service call is taking longer than expected for a technician. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation? A. Call the next service call. Leave the current service call to make the next service call. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. call the second customer and explain you are running late. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. A virus self-replicates. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. "Pass Any Exam. Call the second customer. apologize. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. C. C. D. Which of the following is the BEST resolution for the issue? sts .www. D. after completion. apologize. this is going to make the technician late for the next service call appointment.actualtests. B. C. B. and reschedule. Rush to finish the job. and reschedule.co m . Try to hurry at the first appointment to make it to the second appointment in a timely manner. and go to the next service call.com 133 Ac tua A. Which of the following should the technician do FIRST upon arrival at the customer site? A. Go to the second appointment because it is listed as priority and then reschedule the first. B." . Any Time. Make the first appointment and then. Stay on the current service call and arrive late on the next service call.

Any Time. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Ask the customer if the technician can change the language. Windows Narrator "Pass Any Exam. RJ-45 C. BNC D. Tell the customer that the operating system is corrupted and must be reinstalled. Windows Sidebar D.co m 134 . B. C. Windows Media Center C.com Ac tua A. Windows Defender B. ST lTe Which of the following connectors are used on the end of a fiber cable? sts .actualtests.www. D. Change the language and complete the service call. RJ-11 B. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.CompTIA 220-701: Practice Exam D." . Call another technician who has worked with this customer in the past and inquire about any prior issues. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. The current language on the workstation is the customers native language. Explain that the issue can not be resolved because the technician does not understand the language. Which of the following options should the technician do NEXT? A. Which of the following applications can be used? A.

Hard drive failure C. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.co m 135 . Windows XPMedia Center D." . Windows Vista Home Basic B.www. WindowsVista Business D. Windows XP Professional B. WindowsVista Ultimate C. Windows Vista Home Premium C. Memory failure D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.com Ac QUESTION NO: 435 tua lTe sts . Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Pointing stick failure B.actualtests. Any Time. Which of the following is the MOST likely cause? A.

a person who go through a corporations waste to see if they can use any of the information. Any Time." . a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. C. C. Sidebar Interface C. B. gadgets. The printer was working fine Friday. hives. Task Manager B.actualtests. Answer: C QUESTION NO: 438 A. D.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. D. B.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. User Account Control D. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. targeted email that is directed at a group of users so that it appears to be from a legitimate source.www. a worm that attacks multiple computers and memorizes each computers keystrokes. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. icons. applets.co m 136 .

B. Which of the following steps should the technician take NEXT? A. "Pass Any Exam.co m . 800MHz processor B. Establish an alternative diagnosis. Verify that all other computer components are operating normally.CompTIA 220-701: Practice Exam A. D. Spooler service needs to be restarted. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Smart cards D. LCD monitor D." . the technician believes that the computers video card has failed. B. a computer must meet which of the following hardware requirements? sts . 128MB graphics card C. C. D.www. Replace the video card to confirm diagnosis. Key fob C. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Wrong type of paper is being used for this printer. C. Username B.com 137 Ac A. Question the user to determine what has caused the video card to fail. Any Time. After speaking with the user and examining the symptoms. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. The printer drivers need to be rolled back to a previous version. Too many pages are being sent to the printer at one time.actualtests.

Enter the Compatibility tab and select Run in 256 colors.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A.co m 138 . Case fan B. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Enter the Compatibility tab and select Disable Visual Themes. Right-click the applications shortcut and choose Properties." .EXE D. Hard drive Answer: D "Pass Any Exam. RAM D. The Compatibility tab within an application shortcuts Properties B. which of the following will BEST fix this issue? . The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.com Ac Answer: A tua A. B. CONVERT. C. Select Disable Visual Themes.actualtests. Right-click the applications shortcut and choose Explore. Processor C. DOSKEY C. Right-click the applications shortcut and choose Properties. Any Time. Which of the following is MOST likely the issue? A.www. Without changing Windows Vistas system-wide color depth settings. D. Select Run in 256 colors. Right-click the applications shortcut and choose Compatibility.

The technician has uninstalled the program.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Debugging Mode D. Any Time. Dxdiag C.actualtests. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Event Viewer Answer: D QUESTION NO: 447 A. Disable Automatic Restart . Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam.co m A technician is unable to log into a users computer after installing new hardware. Last Known Good Configuration D. Last Known Good Configuration C. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Device Manager B. but the stop errors continue. Telnet D. Which of the following Advanced Startup options would BEST resolve this issue? . a computer is getting stop errors." .com 139 Ac A technician is working on a computer that has a virus downloaded on it. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Which of the following should be used to troubleshoot this error? A. Debugging Mode B. Safe Mode B.www. Active Directory Restore Mode C.

" . Resistance and size C. Any Time. Voltages and size D. Safe Mode D.4GHz wireless access point that drops connections. Restore Point B. Last Known Good Configuration C.com Ac tua lTe sts . The access point is next to a speaker B. Incandescent lighting "Pass Any Exam.www. Electrostatic Discharge (ESD) C. Which of the following would need to be created prior to the installs? A. Which of the following would MOST likely cause the connection drops? A. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.CompTIA 220-701: Practice Exam A.actualtests. Emergency Repair Disk (ERD) D.co m 140 . Debugging Mode B. Cordless phones D. Wattage and size B. Back up of the data C. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.

The largest cache that resides at the chip level. Chkdsk B. it will not delete.com 141 Ac tua lTe A. The fastest cache that resides at the chip level. C.11n C.www. Which of the following is the MOST likely reason? "Pass Any Exam. 802." . After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.co A technician notices that a group of users are continuously searching their computers for the same files.11b B. Indexing D.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. 802. 802.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. When the technician tries to delete the job. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. The largest cache that resides outside the chip level. Any Time. B. D. Which of the following would BEST assist their searches? m .11g D.actualtests. Scandisk sts .11 standards operates at a maximum speed of 11Mbps? A. 802. Defrag C. The fastest cache that resides outside the chip level.

Bluetooth "Pass Any Exam. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. D. D. Any Time." . B. The printer is set in draft mode in the printer properties. B. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. The user submitted the job as a priority. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. This printer is not capable of printing such fine details select another type of printer. The job must be deleted using theprinters front panel. C. Some of the inkjets are clogged in the cartridge.www. The printer does not support the font on the document. C. Run an alignment page. The technician does not have the necessary permissions.actualtests. Once a job is submitted to the queue it cannot be removed. Replace all of the print cartridges. Which of the following options would BEST help troubleshoot the problem? A. B.co m . Which of the following is the MOST likely cause of the missing detail? lTe sts . Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Send a test page to the printer. Power cycle the printer. Wi-Fi C.com 142 Ac A. C.CompTIA 220-701: Practice Exam A. D. Gigabit Ethernet B. Infrared D.

key authentication D.actualtests. 802. Unplug the network printer and then replace with a new printer. Delete all print jobs before replacing the printer.co Which of this following wireless security options is MOST secure? m 143 .11a D.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. WPA2 withshareD. D. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.11b C. WEP withshareD.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. 802. WPA withshareD.key authentication C.com Ac A technician must replace a network printer.key authentication . replace the printer and then print everything that was saved." . C.11n B. 802.www. B. Which of the following is the FIRST step the technician should take? tua lTe sts A. 802. Any Time. Notify all users before unplugging the printer.key authentication B. Save all print jobs. WEP2 withshareD.

The hard drive is faulty and needs to be replaced.com Ac tua A. The system cannot connect to the network. sysedit B. Enter hard drive information manually into the Boot.co m 144 . D. B.bat.ini C. The automatically restart feature in System Failure option is on. C. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . D. msconfig D. "Pass Any Exam. convert B. C. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.www. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Which of the following is MOST likely the cause of this problem? A. Enter hard drive information manually into the Autoexec. B. The system does not have enough free hard drive space. fdisk C.actualtests. After installing the hard drive which of the following must the technician do NEXT? A. Any Time.CompTIA 220-701: Practice Exam A.ini file. Enter hard drive information manually into the BIOS. chkdsk D." . Enter hard drive information manually into theNtldr file. boot.

" . Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. In which of the following can the technician go to review the IRQ settings? A. Answer: B QUESTION NO: 470 "Pass Any Exam. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem.www. My Computer>Hardware>Settings D. APM is off. Any Time. Hard drive is faulty. B.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . BIOSis reporting a memory error. Start>Run>Regedit B. Device Manager>Power Options>Check-off the Hibernate box C. Device Manager>Computer Properties C.actualtests. Which of the following is the MOST likely problem? A. D. Control Panel>Power Options>Hibernate tab B. C. CMOS battery is dead. The technician suspects an IRQ conflict.co m . BIOS>Power Menu>S11>Hibernate D.

Power supply is the wrong form factor. Power supply is the wrong wattage. C. B. D.co m 146 . Window Vista Home Premium "Pass Any Exam. D. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Power supply wattage is too high. Any Time. Answer: A A. The fuser unit is defective. The workstation does not power up properly. Which of the following is the MOST likely cause? A.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Windows Vista Home Basic B. C. Power supply wattage is too low. The pick-up roller is defective. The feed roller is defective. C.actualtests. Windows XP Professional C.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Powersupplys fan is defective. Power supply is the wrong form factor. D. Powersupplys fan is defective. The workstation will power up if only a single drive is connected.www." . B. The toner cartridge is defective. Power supply is the wrong voltage. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Which of the following is the solution? A. B.

com Ac tua lTe A. Error detection C. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.CompTIA 220-701: Practice Exam D. DDR C. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.actualtests. Better cooling D. DLT D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.co QUESTION NO: 475 m 147 . Lower cost B. Any Time. ECC C. SLI B." . SLI D.www. UPS B.

SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A.co m . MAC filtering D. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. VPN B. Parallel B. FTP D. Any Time." . USB 2. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . SSID broadcasts C.com 148 Ac A. IEEE 1394 C. QUESTION NO: 480 "Pass Any Exam.www. SNMP C. but requires the last device to use a terminator? A. This method allows access to only computers that have specific MAC addresses.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port.0 D. There is no IP filtering or DNS filtering.actualtests. WEP keys B. The use of an SSID cannot limit access even though it is used by all the routers.

Channel number C. Worms D. EMI D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Any Time. CRT C.hoc C. High temperature warnings and cautions D.co m 149 . Hazardous chemicals or compounds C. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . WEP key B. which of the following settings should be changed to prevent interference between the two devices? A." .www. RFI B. Adware B. Network diagram to prevent damaging any cables "Pass Any Exam. SSID broadcast ID D. Slipping hazards or dangerous footing concerns B.com Ac A. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.CompTIA 220-701: Practice Exam Two wireless access points are located near each other.actualtests. AD.

actualtests. Any Time. RF or wireless interference B." . B. D. Which of the following is MOST likely having an issue? A. IEEE 1394 port D. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Add additional memory to the printer. Check to the correct type of paper is being used.co m . Replace communications cable. Which of the following is a primary safety factor when using a soldering iron? A. Change the toner cartridges.www. Touch pad B. C. Static or ESD damage D. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Flash drive C.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Voltage or shocks C.

Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. LCD monitor B. and several other items on their display.actualtests. NIC D. CRT monitor C. STP B. Switch B.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. If they want to add more gadgets. RJ-11 D. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. Scanner D." . Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. . calendar.co m 151 .www. which of the following features should they research? A. They can span distances of several kilometers. BitLocker "Pass Any Exam. Fax machine C.CompTIA 220-701: Practice Exam A. Any Time. because it has much lower crosstalk and interference in comparison to copper cables. UTP C.

Heat sink C. B. Which of the following is MOST likely the issue? A. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Establish a theory of probable cause. D. Defender C. Case fan B.com Ac tua A. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . D. B. Answer: A "Pass Any Exam. actions.www.co m 152 .CompTIA 220-701: Practice Exam B. Establish a plan of action to resolve the problem. Power supply D. Ask the customer what the issue is. Decoder software needs to be loaded. Sidebar D. The sound card is not connected properly. and outcomes. The system does not have enough RAM installed. C. Any Time." . Document findings. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. The drives device driver needs to be updated. C.actualtests. Which of the following troubleshooting steps is NEXT? A.

Which of the following is causing this to happen? A. Document findings. C. The system is in hibernation mode. C. Answer: D QUESTION NO: 497 "Pass Any Exam. Which of the following troubleshooting steps is NEXT? A. and outcomes. D. B. mouse movement and the power light is blinking. Establish a theory of probable cause. The BIOS need to be updated. Document findings.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. The power supply has a loose connection. Establish a plan of action to resolve the problem and implement a solution.actualtests. actions. Any Time." . Verify full system functionality. C. Test the theory to determine cause.co A technician arrives at a customers location in response to a call. D. and outcomes. Verify full functionality and implement preventative measures.com Ac tua lTe A. B.www. actions. The keyboard is faulty. sts . D. Ask the customer questions to identify the problem. B. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes.

A. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Windows key + L C. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). The technician needs local administrative rights. Fans provide passive cooling. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. Print out a test page. The technician needs domain administrator rights. Fans provide active cooling. Which of the following is MOST likely the cause for this problem? A. C.www.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. The operating system is corrupt. Configure the IP settings.heatsinks provide active cooling. Any Time.actualtests.com Ac A. D. Ctrl + alt + delete then lock computer B. C. B. B. The technician needs to map the drive. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation." . Configure NetBEUI settings.heatsinks provide passive cooling.heatsinks are not. D. D. Download the latest drivers from the manufacturer. C. tua A user purchased a TCP/IP laser printer.co m 154 . B. Fans must be directly applied to the cooled component. Ctrl + alt + L "Pass Any Exam. Fans are applied with thermal compound.heatsinks do not.

QUESTION NO: 503 A user reports that during a business trip to Europe. C. A hard drive with more than 4MB of free space B. The laptop BIOS was not updated to support external video. then you can try to toggle the video output function key and plug in an external monitor to the laptop.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Which of the following is the MOST likely cause? A.com Ac tua lTe sts . the AC adapter for their older laptop quit working. D.actualtests. The function key was not pressed to toggle the video output. A video card with at least 16MB of VRAM D. "Pass Any Exam.www. B. A CD. Windows key + alt + delete E. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. Answer: C Explanation: If the display of the laptop is not working.co m 155 . Windows key + Alt + M Answer: A.ROM drive C. The AC adapter was inserted in the incorrect port.CompTIA 220-701: Practice Exam D. Which of the following is the MOST likely explanation? A. which of the following must be available in the computer? A. Any Time. The monitor and laptop video cards are incompatible. The video cable connecting the monitor is loose." .

The mouse pointer software is corrupt. The adapter was rated at 50-60 Hertz. The sensitivity of the touch pad is too high. C.CompTIA 220-701: Practice Exam B. EFS C. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . D. Any Time. their pointer will randomly move about the screen or highlight words. The adapter was rated for 110-120 Volts. Adjust the refresh rate of the display to 72 Hertz. Change the display resolution to a lower setting. Uncheck Extend my Windows Desktop in the Display Properties. PGP D. D. Which of the following will correct this problem? A. A Remote Desktop session has been established on laptop. instead of seeing their desktop they only see their background graphic. The adapter was rated for 220-240 Volts.com Ac tua A. B. C. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. lTe A user reports that when they are typing. B. D.actualtests. IPSec B. The laptop is near a source of EMF interference. CHAP II Answer: B "Pass Any Exam. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop.co Answer: C m 156 . C. Toggle the function key for the video display.www." .

Store the drive next to a magnet for one hour. After completing the initial configuration. C.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Remove the control circuit board from the drive. Install anti-virus software. Encrypt all local data files. Which of the following steps would shorten the startup time? A. D. Setup user profiles. Perform a disk defragmentation. they notice the system takes a long time to display the desktop.actualtests.www. . Any Time. Install system patches." . Configure biometric authentication. C. Physically destroy the disk platters. Run the defrag command on the system. B. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. B. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. B. Install network monitoring software and perform a trace. Run a full anti-virus scan. D.co m Which of the following will improve the functionality of the OS immediately following a new installation? . "Pass Any Exam. which of the following MOST reliably prevents all data from being stolen? A. Format the drive. C. D.

The customer is using the laptop power button instead of the docking station power button. lTe sts . "Pass Any Exam. C. Launch the File and Transfer Wizard. Create a restore point. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. C. C. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Defragment the hard drive. They have had problems installing this application in the past. The laptop has an electrical short in the power supply. Decrease the size of the paging file. The laptop battery is defective and needs to be replaced.www. Read the application release notes. The laptop power cord is being used instead of the docking station power cord. After initial troubleshooting. D. E.CompTIA 220-701: Practice Exam B. Answer: C QUESTION NO: 512 A. they called the OEM and identify the problem.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. Run thechkdsk /f command on the system. Which of the following is MOST likely causing this? A.co m .actualtests." . D.B QUESTION NO: 513 A technician is troubleshooting a computer error. B. Boot the computer in Safe Mode. Remove unneeded startup applications. D. B. Which of the following steps should the technician take prior to installing the application? (Select TWO). Any Time. Call the department management to document the issue. The customer can power up the laptop when using the power cord without the docking station. Which of the following should the technician do FIRST after the problem is resolved? A. Answer: A.

It runs slower than the processor speed.168. Provides a logical connection between a workstation and the network infrastructure D. Class B C. Document the issue and the applied solution. B.actualtests. C.www. Post the solution on an online tech forum. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam." . Assigns IP address to the workstation B.0. Class A B. Monitors sessions between two hosts C. Any Time.co m 159 . Class C D. Answer: B QUESTION NO: 514 The IP address: 192. C.10 is an example of which of the following address classes? A.com Ac tua lTe sts . It runs at half the processor speed. Describe the issue at the next staff meeting. It runs faster than the processor speed. D. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. It runs at processor speed. D.CompTIA 220-701: Practice Exam B. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.

copy the users profile from the old system to the new system. DLC E. B. Use the USMT to export the data from the old system. A hub broadcasts all traffic to all ports. Any Time. Hubs are limited to a bandwidth of 4Mbps. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. D. A.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). Useregedit to export the user data to the new system. SPX B. Which of the following should they do NEXT? "Pass Any Exam. cached website credentials and desktop preferences. D. C. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. TCP D.www.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. A hub directs traffic between locally attached computers.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. C. IP Answer: C. From Windows Explorer. A." . Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .actualtests. and import it to the new system. B. NetBIOS C. Hubs only support TCP/IP protocols.co m 160 . The customer has required all personal information be migrated to the new computer including favorites.

D. Which of the following should the technician do? "Pass Any Exam. the technician notices files that pertain to other employees." . The laptops NIC needs updated drivers. If they connect the AC adapter. The power management settings on their laptop are set to disable the internal NIC. D. Update the drivers for the video card. C. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Lower the pointer speed in the Mouse Control Panel applet. Discharge the CRT prior to disposal. Which of the following is the BEST option to solve this issue? A. Answer: A QUESTION NO: 522 A. Dispose of the monitor according to applicable environmental regulations. The laptop is not receiving enough power from the battery so a second battery should be installed. Format the hard drive and reinstall the OS.www. The laptop is not receiving enough power from the battery so the battery should be replaced. While preparing the files for the disc burning. C. Disassemble the monitor to prepare disposal of parts independently. Which of the following is the MOST likely cause? lTe sts . Update the drivers for the touchpad.CompTIA 220-701: Practice Exam A. B. C.actualtests. Dispose of the monitor in the trash. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad.co m . B.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. B. D. they can connect to the network. Any Time.

however.www.CompTIA 220-701: Practice Exam A. Schedule a later time to call them back once they remember their username. D. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. The technician needs to work on the issue but is distracted by the users mess. Any Time." . Report the issue to theusers manager and return the next day to work on the issue. Delete the files off the portable drive once they are finished burning the disc. Carry it with the protrusion on the back facing your body. B. Provide copies of the files to the people named on them. C. B. The user is quite messy and has a lot of paper strewn about. Create a new account for the user. Carry it with the screen closest to your body. providing standard permissions. Which of the following should the technician do? A.co m 162 . "Pass Any Exam.com Ac tua lTe sts . D. Which of the following actions should be taken? A. Tell the user that they will return later in the day once they have cleaned their desk. Call the person that wants the disc burned andask them if they can look at the files. Follow thecompanys established guidelines to reset passwords. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. Carry it by holding it upside down by the base. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. B. C. C. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. they cannot identify their username. D. Reset the password for them and inform them of their username. C. Carry it by using both the power and video cords for stability. B. Organize theusers papers into file folders. D. Keep the files on the portable drive and then look at them later for confidential material.actualtests.

understand. B. Receive. C.actualtests. Which of the following would be the MOST effective way to respond to this call? A. Answer: C "Pass Any Exam. Respond by asking the caller to slow down and repeat the concern twice. interpret. Which of the following should be the FIRST course of action? A. B. evaluate and respond.co m 163 . ask for help and respond. D. give first impression. and forward. Open the case and determine the cause of the noise. Attempt to replicate and verify the issue. Receive. A customer reports that when the computer starts up. put on hold. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. C. Ask the caller to call back when they are in a better mood." . Any Time. D. it sounds like an airplane taking off. Respond by informing caller to slow down and change their attitude. D. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. Verify that the user has not made any OS changes. Listen to callers concern without interrupting and being judgmental.www.com Ac QUESTION NO: 529 tua Answer: B lTe sts . C. put on hold and forward. B. Check the BIOS for temperature changes. Receive.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Receive.

Which of the following is the BEST course of action? A. Email the manufacturer with the details of the issue. Write down error code and ask for assistance. Any Time." . C. 6 volts B.co m . C. Put the customer on hold just for a few minutes. a co-worker asks the technician for assistance. B. Ask the customer's permission to put them on hold. B. Forward the customer to another technician in order to listen to the co-worker. 32 volts Answer: B A technician is on the phone with a customer. Which of the following is the BEST course of action? A. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Forward the customer to another technician. Which of the following is the BEST course of action? A. D. D.www. Research online forums for assistance. 24 volts D. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. "Pass Any Exam. 12 volts C. The technician receives another incoming call from the technician's friend.actualtests.com 164 Ac tua QUESTION NO: 532 lTe sts . At the same time. Avoid the incoming call and call back later. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Update the OS with the most recent patches.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen.

Put the customer on hold just for a few minutes and assist the co-worker. Replace the workstations NIC. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Which of the following troubleshooting steps should the technician take NEXT? A.com Ac tua lTe sts . Replace RAM modules and verify that all other system components are operating properly. C. D. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Use Windows Recovery Console to perform a repair installation of Windows. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Any Time. D." .co m 165 .actualtests. Reinstall the firewall software. C. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Formulate another theory as to what might be causing the problem. Answer: D "Pass Any Exam. After speaking with the user. the technician believes that firewall settings may be the cause. Document that disabling the firewall did not solve the issue and call another technician for assistance. B.CompTIA 220-701: Practice Exam B. C. Contact the user to determine if any recent changes have been made to the computer. however. Replace the motherboard and perform a system restore. Which of the following troubleshooting steps should the technician perform FIRST? A. disabling the firewall did not help the issue. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. B. D.www. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.

sts . a technician discovers content which they believe may be illegal. Which of the following should the technician do NEXT? A. Establish a theory as to what caused the changes to the computer." . Use a surge protector. Perform a virus scan and evaluate the results.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. B. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows.actualtests. Any Time. Plug the computer into a different power outlet. D.com Ac QUESTION NO: 538 tua lTe A. C. Insist that the user immediately delete the content.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. C. D. The technician speaks with the user. B. Report theusers story to management and wait for further instructions. Delete all the illegal content from the user's computer. Which of the following describes the BEST course of action? A. Which of the following can the technician recommend? m QUESTION NO: 537 166 . B. Ignore the content and complete the repair. Use an uninterruptible power supply (UPS). Install anti-spyware and run an initial scan. Report the situation to the appropriate authorities. C. D. Answer: D Answer: A While troubleshooting a problem on a users computer. Use a signal attenuator.www. Answer: B QUESTION NO: 539 "Pass Any Exam.

It is never appropriate to copy acustomers data.co m 167 ." . DRAM D. Any Time. Ignore the situation so as to avoid workplace conflict.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. It is not appropriate unless the content is public knowledge. D. B. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Notify the customer about their stolen data. D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. Answer: C QUESTION NO: 541 A. random characters? A. RDRAM C. B. from computers which are in for repair. C. Report the situation to appropriate authorities. For backup purposes and if the technician deems it necessary. When is it appropriate to make copies of a customers confidential data? A. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. C. A corrupt software driver B. A low toner cartridge "Pass Any Exam. For backup purposes and with thecustomers permission.www. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Excessive humidity C. DDR3 B. Confiscate the co-workers personal storage media.actualtests. Which of the following is the BEST course of action? A.

www. TV tuner card C. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. WAP D. KVM switch B. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. B. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTP Answer: A "Pass Any Exam. Docking station D. HTTPS C. Windows 2000. C. Windows XP Home Edition.co m 168 .CompTIA 220-701: Practice Exam D.actualtests. Windows XP Professional. WindowsVista Ultimate. Video capture card lTe If using Windows Media Center. WEP B." . Any Time. D. which of the following hardware components needs to be installed? sts .com Ac tua A.

System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Any Time. WAP C. Processor D.www.actualtests. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. L2 cache B. SFTP B. 32GB C. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. CMOS battery C. Which of the following components should the technician replace? A." . 1024GB D.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.co m . Although Windows XP lets you format only up to 32GB but can read larger volumes. 16GB B. WPA D.com 169 Ac tua lTe sts .

Check the wireless card for antenna connections. Heatsink B. Check the software for a complete install. Hidden devices D. 80 B. Devices by type B. I/O address ranges E. 3389 Answer: D "Pass Any Exam. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). A.C. Mapped network drives F. RAM capacity C. B. C. Check the wireless card to be sure it is seated correctly.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Active Answer: D QUESTION NO: 552 By default. 110 C.www. 2335 D." . which of the following ports is used for Remote Desktop (RDP)? A. Check to see if wireless is turned on. Any Time. Explanation of error codes Answer: A. Liquid D.com Ac tua lTe sts .CompTIA 220-701: Practice Exam A.co m 170 .actualtests. D. Passive C.

Wireless card C.www. Multimedia B.com Ac tua QUESTION NO: 555 lTe sts . 25 C. Any Time.actualtests. Capture D." . 23 B. NIC B. SATA D. by default. 80 D.co m 171 .CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. is used for Telnet? A. TV tuner C. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.

Any Time. Router C. VPN D. HTTP C.co m . The technician has determined this can be done. Enable Boot Logging C. Last Know Good Configuration D. Safe Mode with Command Prompt B. Operating system B. WAN B. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Which of the following must the technician update? sts . Bridge B. but the motherboard needs an update.CompTIA 220-701: Practice Exam A.com 172 Ac A. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed." .www.actualtests. Memory C. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Firmware D. Crossover cable "Pass Any Exam. Which of the following would be the BEST recommendation to the customer? A.

C. Answer: A "Pass Any Exam. Send the drive to a data recovery company. use their telephone number as the WEP key. D." . Use the Safely Remove Hardware icon in the Control Panel. B. D. C. Turn off the power to the USB device first then the computer. try and keep the same password so the customer can always remember it.www. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. a technician should advise the customer to: A. Unplug the device from the computer.co m Answer: A 173 . tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. D. B.com Ac A.CompTIA 220-701: Practice Exam D. C. change the password frequently. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. B. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A.actualtests. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Which of the following should the technician do? . Use the Safely Remove Hardware icon in the System Tray. try not to use numbers in the password. Any Time. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed.

Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. use the run command and type folder.com Ac tua QUESTION NO: 565 lTe sts . Which of the following is the FIRST item to check? A.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.actualtests.www. create the folder in My Documents then click and drag the new folder to the desktop. The power to the external displays docking station D. C. Improved performance B. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. If the monitor has been degaussed recently B. D. Any Time. Improved registry settings D. select new. Improved security features C. rightclick on the desktop.co m 174 ." . The monitor driver version C. B. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. and select folder. create the folder on a flash drive and then click and drag the new folder to the desktop.

co m . Which of the following is the FIRST action the technician should take? lTe sts . D. Have the user power off for five minutes then restart the system.actualtests. C.com 175 Ac A. D. B. Boot the unit in Safe Mode by pressing F8.CompTIA 220-701: Practice Exam A. "Pass Any Exam. Run a check disk operation on the hard drive. Boot the unit in Safe Mode by pressing F5. D. When WindowsStarts. Boot the unit in Safe Mode by pressing Ctrl/Esc. Boot into BIOS/Setup and update the BIOS. Boot into setup/BIOS and check the Graphics options. the computer boots off the installed operating system on the hard drive. press F8 and select Last Known good configuration. The technician tries to boot the computer with the Windows CD in the drive. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. popup advertisement that has been blocked. C. however. Boot into BIOS/Setup and change the boot sequence. B. B. C. The technician explains this is a: A. B. When Windowsstarts. Which of the following is the FIRST step the technician should take? A. Boot into BIOS and check the hard drive status. Have the user check external drives for media. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. tua A technician wants to reinstall Windows operating system on a notebook computer. website where cookies are required. Any Time. press F8 and select Safe Boot. website that does not require a password to log in.www." . C.

1. D. Check to see if the monitor and computer are powered by a UPS. D. Configure the printers IP to 127. Any Time. Check the System Event log for over temperature entries. C. Which of the following would be the NEXT troubleshooting step? A.CompTIA 220-701: Practice Exam D." . B. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Update or reinstall the display driver. Ask the customer how the laptop is being used when it reports the error. Which of the following is the BEST course of action to take? . Set the printer to DHCP.www. C. C. B. D.actualtests. Answer: C "Pass Any Exam. Unplug and then re-connect all cabling to the components. B. Ask the customer what is occurring when the display is lost. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. secure website. Remove the battery and run the laptop on the external power supply. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.co m Answer: A 176 .0. Enable print sharing from the main computer. Set the IP address to match the gateway address. Run the computer until the error occurs then find where the source of the heat is. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network.com Ac tua A.0.

check the printer properties on the server. B. check the printer for paper jams in the path. Remove the power and check the position of the jumpers on the motherboard. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue." . The technician arrives and finds the printer is online but there are not any lights on the network card. C.www. The technician knows the print server had maintenance done over the weekend that included driver updates. C.co m 177 . have each user remove and re-install the printer to update the driver. The NEXT action would be to: A. Answer: B QUESTION NO: 576 "Pass Any Exam. but only in monochrome. flash the firmware on the printer to match the new driver. power off the printer. power cycle the printer to update the driver. Which of the following is the BEST course of action to determine the cause? A.com Ac tua lTe sts . Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The NEXT step to evaluate the problem is to: A. Consult the maintenance manual for the error code. Check the quick setup guide for BIOS settings. D. B.actualtests. cycle the power on the printer and observe the boot process. D. replace the network card in the printer. have the customer clear the print queue and reboot. C. Replace the video card because there is no display. pauses and then repeats.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. D. B. Any Time.

AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Password authentication B. WPA2 B. WPA. Which of the following Windows services is not starting during boot? A. Standby B." . Which of the following security technologies is this considered? A.www. Computer Browser "Pass Any Exam. WPA D.actualtests. Smart card authentication C. WPA encryption D.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Hibernation C.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Sleep D. Biometric authentication Answer: D QUESTION NO: 578 A. WEP C.co m 178 . Any Time.

com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . reseat the video card in the PC. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. The technician on call determines that the PC is powered on and is not in standby mode. try turning the monitor on/off. Add Hardware Wizard C. try turning the monitor on/off. Northbridge B.co m . Print Spooler D. check the video cable from the monitor to the PC. Any Time. BIOS "Pass Any Exam. Reseat the video card. D. Turn the monitor on/off." . Check the video cable from the monitor to the PC. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. DMA controller D. check the power cable on the monitor. check the power cable on the monitor. reseat the video card. C. Turn the monitor on/off. B. BIOS C. Answer: C QUESTION NO: 581 A. Southbridge B.CompTIA 220-701: Practice Exam B. check the video cable from the monitor to the PC.actualtests.www. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC.

DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.com Ac tua lTe sts . Check the power outlet to verify it is supplying power. BIOS D. Which of the following is the NEXT troubleshooting step the technician should take? A." . DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed.co m 180 . Northbridge B. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. B.CompTIA 220-701: Practice Exam C. Verify that the power button is plugged into the motherboard. Replace the power button.actualtests. CMOS D. Answer: A "Pass Any Exam. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. C. Southbridge D. Any Time.www. Northbridge B. D. Check the power supply for voltage output. Southbridge C. DMA controller C.

959 D. The technician can ping the users workstation and the printer. Port triggering C. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The printer has corrupt drivers. The printer has a faulty NIC. Any Time. Theusers workstation has a faulty NIC. The printer is no longer the users default printer.co m 181 . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). C.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.actualtests. It was working fine yesterday. The technician can also print a test page from another workstation. 775 C. Slot A Answer: A A. Case open switch D. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Biometric password B.com Ac A user reports that they are suddenly unable to print to a network printer. D. 478 B. "Pass Any Exam.www. B." .

SODIMM D.actualtests. Dual-core Answer: A. Which of the following is the FIRST thing the technician should do? A. C." . Verify when the last time the computer was working correctly was. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft.com 182 Ac tua lTe sts . Set automatic updates to download only. Turn on Automatic Updates. Update the antivirus definitions. however. they do not want the updates to interfere while they are working.E QUESTION NO: 590 When troubleshooting an issue with a customer. D. Disable all file shares. B.www. D. Unplug the PC and put on an anti-static wrist strap. "Pass Any Exam. B. Inform the customer of how long it might take to resolve the problem. Which of the following is a best practice? A. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet.CompTIA 220-701: Practice Exam A. Which of the following should be selected to BEST meet the user's needs? A.co m . Turn off the firewall. Multi-core B. C. Update the virus definitions and start a scan for viruses. Update the network device drivers. Any Time. B. Assign a password complexity policy. PCI express C. C. DDR2 E.

Fingerprint scanner C. Any Time. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Which of the following is the FIRST thing a technician should check? sts . MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Which of the following file systems should the technician select? A. FAT32 "Pass Any Exam.com Ac tua A. HPFS C. B. Check power on theusers laptops. Set automatic updates to download and install.CompTIA 220-701: Practice Exam D. lTe Several users report their print jobs did not print to the local shared printer. D. C. Check the network connections. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. FAT16 B.co m 183 . Check the domain print server. NTFS D.www. Username/password B. WPA D.actualtests." . Check the print queue.

Task Manager B.co m .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Motherboard settings B. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Backup Manager C. C. Answer: A After several months users report that their computer runs slower. Where should the technician make the necessary boot order changes? A. Firmware settings C.www. B. Jumper settings D." . Check for incompatible hardware. The problem is related to large files being deleted. Check the boot order in the BIOS. Task Scheduler Wizard D.actualtests. D. Any Time. a technician notices that the software hangs during the hardware detection phase. The technician needs to change the computers settings to boot from a recovery CD.com 184 Ac QUESTION NO: 598 tua lTe sts . BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check the disk for scratches. Check the CMOS battery. How should the technician troubleshoot this issue? A.

Right-click System Tray.com Ac A. D.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Right-click Start menu. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers.co m 185 . A network interface card B. select Properties C. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . ATX B.actualtests. A cable modem D. Right-click My Computer icon. Add Hardware Wizard. Right-click My Network icon. Check the printers BIOS. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. C. select Properties B. The installation CD is not available. select Properties D. Which of the following is the BEST solution to locate the correct drivers? A. PC/XT "Pass Any Exam.www. B. Check the manufacturer's website. AT C. Any Time. An asynchronous modem C." . Check the USB port.

RDP D. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. From the printer properties page D. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. NNTP B. ACL Answer: A QUESTION NO: 603 When a job fails to print. From theprinters drivers B. Any Time.co QUESTION NO: 604 m ." .www. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A.com 186 Ac tua lTe sts .actualtests. TELNET C. Manually on the printer C. NTP B. SMTP D.CompTIA 220-701: Practice Exam D. where would a technician go in Windows to print out a test page? A. PPTP C.

Router D. Half duplex B. Switch B.co m 187 . Modem C. Full duplex D. Bridge D. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Switch B. Any Time. Hub Answer: D "Pass Any Exam.com Ac tua A. Router D.www. Hub C. Modem C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Hub B.actualtests. Port mirroring C." .CompTIA 220-701: Practice Exam A. Modem lTe Which of the following network devices interconnects networks together? sts .

Laser printers fuse the image to the page. The interface Answer: A "Pass Any Exam. Any Time.co m 188 ." . Ink jet printers are safe for the environment. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. inkjet. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. C. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. A maximum of two computers can share a local printer verses unlimited users can share a network printer. while laser printers can be harmful to the environment. The power supply D. A local printer has a small footprint and cost less money than a network printer that has a large footprint. The writing element B. thermal. Laser printers melt the image onto the page. D. while an inkjet printer sprays the image on the page. The control panel C. while the inkjet printer can only use ink cartridges. D. C. and impact printer? A. B.com Ac Answer: D tua lTe sts . B.www.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. while an inkjet printer fuses the image to the page. Laser printers use toner.actualtests.

equipment from abuse and misuse. Outdated or corrupt print driver.www. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. A print job is waiting in the print queue. D. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. . but the printer does not print the job. which of the following is the minimum default resolution setting that Windows XP supports? A. 640 x 480 B. company's intellectual property and proprietary information.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . ATX C. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. The application used to create the document is incompatible with the printer. C. which of the following provides the MOST room for effective cooling? A. Printer configuration is incorrect.actualtests. D. customer's personal files and professional data. Which of the following may be the cause? A. C. BTX B.com 189 Ac tua lTe sts A. 800 x 600 "Pass Any Exam. B. NLX D." . person who would be directly affected in the case of a breach. B.

CompTIA 220-701: Practice Exam C. D. QUESTION NO: 617 A CD drive is a type of: A. network drive. EGA's was 640 x 350. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. B. 800 x 640 D. B. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. and SVGA resolution is 800 x 600. the number of partitions across multiple hard drives.www. D. C. SD flash drive C. number of installed hard drives. DVD/RW drive B. CGA's resolution was 320 x 200 . optical drive." . Answer: A "Pass Any Exam. solid state drive. how data is distributed between multiple drives.com Ac tua lTe sts . the back up tape drive configuration. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. SODIMM D.actualtests. C.co m 190 . hot swappable drive. Any Time.

Thermal grease between the processor and the fan C. equivalent to the original power supply wattage. AGP slot D. equal or greater than the original power supply wattage. tua On a desktop computer. Thermal grease between the processor and theheatsink "Pass Any Exam. it is important for the output to be: A. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer." .3 volts of power to the computer. Thermal grease between the fan and theheatsink B.actualtests. D. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. D. Automatic voltage detection between 110 and 220 voltage is provided. B.com 191 Ac A. Automatic integrated surge protection is provided through the upgrade. equal or lesser than the original power supply wattage. it must have which of the following? A. The computer can run faster because of the larger power source. Two processors installed on the motherboard D. C. C. DIMM chip B. IDE drive C. Any Time. auto sensing from 100 to 240 Volts. B. The addition of 3.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A.www.co m .

The flatbed scanner must be removed. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). D.www. Which of the following statements is MOST likely true? A.com Ac QUESTION NO: 626 tua lTe sts . The computer will overheat.actualtests. Hyper-threading technology D. which of the following should occur? A. The memory speed will decrease." .co m 192 . C. D. The OS will have to be reinstalled.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. the computer must be equipped with which of the following? A. The scanner must be configured to read the code(s) desired. Hyper-V technology C. "Pass Any Exam. Any Time. Double the clock speed on a 32-bit processor B. The barcode scanner should be set up in the computers BIOS. C. The computer will not pass POST. B. Answer: A When installing a barcode scanner on a computer. B. The scanner must be installed between the PS2 mouse and the computer. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed.

B QUESTION NO: 630 The user states the desktop computer is very noisy. To provide additional USB ports for the laptop E. Which of the following is the possible cause? (Select TWO). Windows has a corrupt boot. Which of the following could be contributing to the noise? (Select TWO). A PCI card is not correctly seated. To allow peripheral devices such as a monitor to remain attached B. To allow LAN/WAN switching Answer: A. Cooling fan C.co m . E. Any Time. C. B. sts . The CRT display has failed. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.actualtests. A memory chip is defective. D.CompTIA 220-701: Practice Exam A.ini file. Inkjet D." . The power supply is not connected to the system board. Duplex C. A.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A.www. To provide additional software security to the laptop D. CPU B. Impact B. Hard drive "Pass Any Exam.com 193 Ac A. To allow additional power to be available to the laptop when docked C. Laser Answer: A QUESTION NO: 629 Answer: A.

Motherboard E. ask one of the assistants at the company to contact the owner. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. D. Memory chip Answer: B. and due to space constraints. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Any Time. C.www.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Document the work done at the firm and leave the company owner a voicemail. D. asks to have a single-connection that will carry video and audio to and from the PC. QUESTION NO: 632 A. the owner would probably not want to be bothered during the work day.co m Answer: B . B.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. B. leave a copy for the company owner. Boot from LAN. Boot to Last known Good Configuration. Document the work done at the firm.CompTIA 220-701: Practice Exam D. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. The repairs go as planned." . Boot in Safe Mode. and personally contact the owner to update on the status of the repairs. Boot from Emergency Boot Disk. Which of the following technologies is capable of this functionality? A. Document the work done at the firm. relaying details of the repair to save the technician time. DVI-D "Pass Any Exam.actualtests. C. Which of the following would be the BEST course of action for the technician to take? sts .

Keep the hard drive within acceptable temperature ranges.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . VGA D. PC card 8. which of the following is true? A. The motherboard jumpers need to be properly configured. "Pass Any Exam. Memory has to be installed in same speed and size modules.co m 195 ." . HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. PC card 7. B. DVI-I C. D. Express card C.www. Mini-PCI card B. C.actualtests.com Ac A. Keep thenorthbridge chip within acceptable temperature ranges. Keep the processor within acceptable temperature ranges. Any Time. using chips equal to or larger than 1GB in size. C. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.1 D. in marked matching slots. B.CompTIA 220-701: Practice Exam B. Keep the power supply within acceptable temperature ranges. Memory has to be installed in matching pairs.

WiMAX B. Use Windows built-in Disk Management utility and format the disk.co m Answer: A 196 . Use a multi-pass third party formatting utility.CompTIA 220-701: Practice Exam D. C. using at least five passes. Due to limited ability to conceal cabling within walls.actualtests. Satellite D. Memory has to be installed in marked matching slots. Fractional T1 C." .com Ac tua lTe A. B. Fiber D. UTP B. Run a high powered magnet over the drive several times. D. Any Time. Which of the following would be the MOST cost effective cable to choose? A. STP Answer: D "Pass Any Exam. the company is being forced to run the lines along power wiring and overhead lighting.www. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Reformat the hard drive. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Coaxial C.

One B. Fuser "Pass Any Exam. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Windows 2000 Pro C.co m . WindowsVista Ultimate B.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. A. Windows XP Professional E. Windows Vista Home Premium Answer: A. Any Time.www. Four D. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Two C. Device Manager C.C QUESTION NO: 642 A. Which of the following operating systems currently include this functionality? (Select TWO). WindowsVista Business D.actualtests." . Security Center B. Windows Defender D.

68.CompTIA 220-701: Practice Exam B.5 C.122. edit C.www.5 D.com 198 Ac tua lTe sts . Ribbon C.168. msconfig B. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. 10Mb D.1. Toner D. Any Time. can run at which of the following modes? A.11 B. by design.16. 100Mb B.actualtests.co m . ping a 192. ping v 10.0. ping f 189.10. Liquid ink Answer: C QUESTION NO: 644 Network hubs. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.18. regedit D. Full duplex C." . "Pass Any Exam. ping t 172.

no errors are reported and the data cable is connected. Upon power on.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. Any Time. D.actualtests. Which of the following is the MOST likely cause of the issue? A. D.www. The RAM has been inserted backwards in their slots.ini file. MSCONFIG C." .ini file. The PC BIOS does not support the new RAM size. Which of the following is the MOST likely "Pass Any Exam. the operating system will only recognize 1GB of RAM. The monitor is not plugged into the video card.co Which of the following utilities is used to perform a baseline on a hard drive? m . The BIOS revision is the latest version. MSIEXEC .com 199 Ac A technician is adding RAM to a PC. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. MSCONFIG was used to enable the computer services. The physical printer online light is lit. C. C. MSTSC D. PERFMON B. MSCONFIG was used to disable the computer services. B. B. Which of the following choices is MOST likely the cause? tua lTe sts A. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. MSCONFIG was used to execute the win. MSCONFIG was used to execute the system. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.

ipconfig 127.co m 200 . System Information D. ping 128. D.actualtests.0 B. My Computer C. The Use Printer Offline option is checked.com Ac tua lTe sts .1. Computer Management B.1 C.0. localhost 128.0.CompTIA 220-701: Practice Exam cause of this problem? A. The Print Processor has been changed in Printer Properties.0.1." . The Use Printer Offline option is not checked. ping 127. Component Services Answer: A "Pass Any Exam. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.0. B.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Performance Logs and alerts C. Control Panel B. Device Manager D.0.0.1 D. Any Time. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. The Printing Preferences has been changed in Printer Properties.www. C.

com Ac tua lTe sts . My Computer B. Control Panel D.actualtests. Performance Logs and Alerts B. Component Services D." . Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Computer Management B. Computer Management B. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Device Manager C.co m 201 . Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Device Manager C.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Performance Logs and Alerts D. Performance Logs and Alerts D. Computer Management C. Any Time. Startup Menu C. System Tray "Pass Any Exam.www.

Task Manager D.www.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . dxdiag C. msinfo32 D. System Configuration B.actualtests. cmd B. Task Manager D.com Ac tua lTe sts A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. Power Options "Pass Any Exam. System Information C." . msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Any Time. System Properties C. System Properties B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. System Information .

1. Power Options B. Simple File Sharing B. Hardware Wizard D. 4.168. Performance C. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D." . Any Time.1. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.actualtests. 172.168.100.1 B. 122.1. Event Viewer C.co m 203 .10.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Simple File Sharing C.www. Hardware Wizard D.168.com Ac tua lTe sts . 192.1 D. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.CompTIA 220-701: Practice Exam B.100 C.

12 C." . Any Time.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.actualtests. 8 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 64 Answer: C "Pass Any Exam. 63 D.www. 10 C.co m 204 . 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 10 B. 26 D. 16 C. 8 B.com Ac tua lTe sts . 12 C. 10 B. 26 D. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 26 D.

keyboard. Allows multiple users to have access to a central gateway. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .actualtests. and that it gets unusually hot.11n C. B.11g B. Connects multiple computers to one monitor. CPU "Pass Any Exam. Router B.co m . Modem D. D. 802. and there are no error codes or beeps. Fan B. and mouse. The battery is full and the laptop is plugged in." . Allows multiple computers to communicate with each other in a network. Which of the following components is the MOST likely at fault? A.11b D.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. Any Time.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. DSU C.www. C. 802.com 205 Ac A. 802. Connects multiple users to one computer.

RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Cable ties B.actualtests. ESD strap C.com Ac tua A. Unsolicited mail that is sent electronically C.co m 206 . Any Time.www. Spam D. Worm B. Battery D.CompTIA 220-701: Practice Exam C. Collects user and program information usually for malicious purposes D. Logic bomb Answer: B "Pass Any Exam. Trojan C." . MSDS D. Code that waits for a specific response before activating B. Produces unsolicited advertisements via pop-up messages lTe sts . Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.

VPN C. Unplug from the USB port.co m .actualtests. WindowsVista Premium D. Worm C. "Pass Any Exam. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A.com 207 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A." . C. Adware D. Disable in the BIOS.www. WAN B. B. Any Time. Virus B. Windows Vista Home B. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. WindowsVista Business C. Safely Remove Hardware Function. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. LAN D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.

actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. A complete restore of the hard drive D. Restart the OS.com Ac tua lTe A. An established recovery point B. Document findings. Escalate the problem to the next higher tier support shop C. Start> Run>typecmd > nslookup B. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Start> Run>typecmd> dir D. Establish a theory of probable causes of the incompatible driver D.actualtests. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam D. Cycle the power to ensure that thent driver works B." . Which of the following is the FINAL step that should be performed? .www. Start> Run> typecmd > ipconfig C. A record of the administrative passwords C.co QUESTION NO: 681 m 208 . Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.

B. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .255. WiFi Card "Pass Any Exam. Shut down C. Any Time.127 B. 255. however.255 Answer: D A. C. Which of the following should the technician do? A. 127. Stand by B.255. D.www.co m 209 . they are not receiving any WiFi signals. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. NIC B.168.1 C.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. The laptop also needs to be able to resume quickly from this mode.0." .254. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Ask if they have a modem. 192.com Ac tua A technician wants to configure a Windows XP Pro laptop. Hibernate D. 169.0. Check thatWiFi is enabled.1 D.10.1. Check to see if the NIC is functioning. Suggest they move computer around.actualtests. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.

inquiring how the systems are running and offering any additional assistance. but is now attempting to use the laptop's embedded keyboard. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Contact the customer with a follow-up call. lTe sts A week ago a technician completed several upgrades for a business. Any Time. B. B. B. Which of the following would be the BEST course of action to take? . Right click on the print job and select resume. D. D." . inquiring when the next system upgrades can be started and offer discounts. Right click on the print job and select cancel. Right click on the print job and select properties. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. "Pass Any Exam. C. Question the customer to determine if they are using the embedded keyboard for the first time. Which of the following is the NEXT action to take? A.www. The customer had the laptop working properly all day in a docking station setting.actualtests. Right click on the print job and select restart. C. Email an assistant at the business to see if they are satisfied with the services rendered. C.com 210 Ac tua A. The technician has not heard back from the client. Bluetooth D.co m Answer: B . Email the business owner and offer discounted services for the next system upgrades. Contact the customer with a follow-up call.CompTIA 220-701: Practice Exam C. Have the customerrestart the computer to reset the keyboard for the customers profile.

/b D. Modem C.www.actualtests. Check the keyboard drivers in Device Manager and reload if out of date. /v C.INI file C. Switch B. Where would be the proper place to configure this? A. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A.co QUESTION NO: 691 m 211 . Any Time.com Ac tua lTe A. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. BOOT." .CompTIA 220-701: Practice Exam D. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . BIOS D. /r B. Bridge D. PXE Boot Rom B. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.

RAID 1 B. RAID 5 D. Optical Drive D. RAID 5 C. RAID 0 B. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Processor B. RAID 5 D. Any Time. Which of the following RAID arrays is the technician using? A.actualtests." .co m 212 . RAID 0 B. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . CPU Fan C.com Ac A. RAID 10 "Pass Any Exam.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 1 C. RAID 6 D. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. Which of the following is MOST likely failing? A. RAID 1 C.www.

The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). STP D." . STP B.actualtests. CAT6 C.co Which of the following cable types contains a foil shield inside the jacket? m 213 . Coaxial D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. RG-6 C. RJ-45 B.www. ST D. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets "Pass Any Exam.com Ac tua lTe sts A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. UTP . Fiber C. Fiber B. Any Time. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A.

CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. BNC C. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Fiber D. 802. Fiber B.11n C.actualtests. Satellite C.www.11a B." . UTP C. 802. Coaxial B. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. 802. Bluetooth "Pass Any Exam.11g D. DSL D. Any Time. RJ-11 B.com Ac tua lTe sts .co m 214 . ST D.

Fiber D.actualtests. DSL B. Botnet C." .www. Any Time.com Ac tua lTe A. Adware D. Cable C. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spam D.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Spyware B. Adware sts . Botnet B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Spam C.

without actually installing it on the workstation? A. CD B. Worm D.CompTIA 220-701: Practice Exam A. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A.actualtests. Spyware B. Network Answer: A "Pass Any Exam." . Adware C. Floppy C.com Ac tua lTe sts QUESTION NO: 709 .co m 216 . Power strip B. Any Time. Internal hard drive D. Botnet D. Spyware C.www. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spam B. Uninterruptible power supply C. Surge protector D.

actualtests.com Ac tua lTe sts .www. 12Mbps. 800Mbps. IDE hard drive B. 480Mbps. FTP B.ROM drive C. HTTPS C. 400Mbps. C." . "Pass Any Exam. USB thumb drive D. ATX B.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. SMTP D.co m 217 . D. B. Any Time. DVD. Micro ATX C. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. AT D. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A.

Increases length of cable D. Which of the following could be the problem? "Pass Any Exam. In addition. Any Time." . Fire resistant B. the customer reports the NIC link lights for that computer are not on.www.co m . 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. 6/12 Volts DC or 12/24 Volts DC D. 10 or fewer B. AC or DC Voltage C. 15 or fewer C. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Lower latency C.com 218 Ac tua lTe sts . 110/120 Volts AC or 220/240 Volts AC B.actualtests. 20 or fewer D. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.

Internet site is down.com Ac tua lTe sts Explanation: To troubleshoot this problem. Join the computer to the workgroup. Remove and replace the network card. D. Update the device driver.actualtests. B. Enable Boot Logging C. B. Any Time. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Firewall is not working. Which of the following is the NEXT step? A. C. Safe Mode D.www. NTOSKRNL "Pass Any Exam. Answer: D QUESTION NO: 719 After installing a network card. the technician notices a yellow exclamation mark in Device Manager. Updating the device driver may help when an installed device isn't working properly. Where can the technician locate the NTLDR files? A. C. D.CompTIA 220-701: Practice Exam A. you should update the device driver. Which of the following boot options will accomplish this? A. Switch is not working. Re-install the OS. Boot Mode B." . Network server is not working.co m 219 . Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. .

actualtests. OS installation disk C." . Replace the power button. BOOT.www. Remove the battery. Connect the laptop to a monitor. C. Answer: A "Pass Any Exam. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. but there is no video. Upgrade the memory. B. Replace the battery.CompTIA 220-701: Practice Exam B. Any Time. lTe A technician is troubleshooting a laptop. D. Which of the following is the BEST solution? A. NTLDR C.SYS D. NTDETECT. CONFIG. Change power outlets. C. When the laptop is plugged into an outlet it starts.com Ac tua A.COM Answer: B QUESTION NO: 722 When a computer is turned on. Upgrade the video card. B. which of the following is the FIRST process that runs? A.INI D. IO.co m 220 . POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Which of the following is the NEXT step to troubleshoot the issue? sts .SYS B. D. Replace the LCD.

The technician powers on the laptop and the drive is not detected. "Pass Any Exam. C. The MBR B. C. The system is overheating. Any Time. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). Check the USB settings for the drive.www. sts . Which of the following could be the issue? A. The RAM is not seated properly. D.ROM/DVD player into a laptop. Which of the following is the MOST likely issue? A. The AC/DC adaptor D. Check to see if a disk is present in the drive. D.actualtests. B. Additional memory needs to be installed. The OS is not installed.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. B. Check if the drive is properly plugged in. Which of the following should the technician do NEXT? m . The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down.com 221 Ac tua lTe A. The power-management console C. Check the manufacturer's recommended settings." .co A technician installs a new CD.

C. Answer: D "Pass Any Exam. B.E QUESTION NO: 729 Social engineering is used to: A.CompTIA 220-701: Practice Exam A. D.www. communications in both directions one at a time. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. engage in harmless communication." . System RAM B.com Ac tua lTe sts . Requesting public information B. to perform a technical risk assessment of employees within the company. Any Time. Asking passive aggressive questions E. communications in both directions simultaneously. to test sociological boundaries with in the company. acquire unauthorized information to achieve a goal. CMOS ROM C. Flattery Answer: C. Insulting the subject to motivate a response C. D. B. Assuming a position of authority D.actualtests. Answer: A QUESTION NO: 730 Where is the power on password stored? A. C. printing on both sides of paper simultaneously. Hard Drive D.co m 222 . printing on both sides of paper one at a time.

Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3.co m 223 . A tool that allows a user to connect to other computers. Port 110 "Pass Any Exam. C. It retrieves email from the mail server. D. by default? A. B.com Ac A. It holds a log of the last three passwords used.www. tua lTe sts . Port 25 D. Any Time. by default? A. A tool that tells a user of the workstation that they have exceeded their memory quota. A tool that allows a workstation to tell the network that the workstation is present. Port 25 D. B. A tool that allows a user to use the workstation as a telephone through the network. Port 21 B. Port 23 C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A." . Port 23 C. It pings a workstation from a remote server. D. Port 21 B. It blocks popup ads. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. C.

com Ac QUESTION NO: 738 tua Answer: A lTe A. Printer E. D. and the hard drive stops working. electric shock felt on computer case.www. overheating. A recognized method of disposing hard drives that contain sensitive data. Excessive movement between system memory and virtual memory. Power supply D. Wireless router B. sts . RAM module is faulty C.C QUESTION NO: 739 "Pass Any Exam. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Which of the following is the cause? A. A. Processor is going bad B. B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems.actualtests. Any Time. The user described the problems as: occasional rebooting.co m 224 . A method of recovering lost data from a hard disk. Network D. USB C. C." . UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). System RAM Answer: B.

F12) B. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. D." . Any Time. Ask the user to call another technician for more in-depth assistance. Which of the following should the technician do? A. B. Start> Programs> Accessories> Command Prompt "Pass Any Exam. F9. ipconfig C.actualtests. Start> Run> Accessories> Command Prompt C. A. Help the user with every issue that they call about and put all other work orders on hold. Ctrl + Alt + B D. Which of the following utilities could be used to check if there is a remote device on the network? A. nslookup D. netstat B.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Start>Programs>Accessories>Communications> Command Prompt D.www.co m 225 . Explain to the user they need to fill out a work order for the computer issues. Shift + B C.com Ac tua lTe QUESTION NO: 741 sts Answer: B . ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).g. Ask another technician to take over support for this user. Start> Run>cmd B. Function keys (e. C.

CompTIA 220-701: Practice Exam E. C. Any Time.D QUESTION NO: 743 A user is trying to print to a network printer. D. every time the user sends a print job to the printer. Start> Control Panel> Run>cmd Answer: A.www.com Ac tua lTe sts . Which of the following is the FIRST step that the technician should do? A. Restart the print spooler service. There are multiple printers in the office. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. B. Reboot the workstation and have the user log in again. Riser card D. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Which of the following places should the technician look to find the proper handling procedures? A. The cleaning label B. it does not print. and all other users are able to print to the printer. PS/2 B. Replace the paper in the printer." . The manufacturer's documentation C.actualtests. A past technician's documentation D. MSDS Answer: D "Pass Any Exam. Confirm the printer name where the user is trying to print.co m 226 . NIC C. however.

LAN B. Any Time. C. Return to the manufacturer for recycling. Three C. provide protection from heat. prevent outside interference. Dispose in an incinerator. Nine . Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. WAN.co m When applying the security settings to a network. assist with data transmission. D. which of the following is the BEST way to dispose of the old cartridge? A.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. C. Store in an air-tight container. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. prevent damage from weather. domain. One B. B.actualtests." . Put the toner into a sealed bag and then throw into the garbage.www.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . B. D. Seven D. C. "Pass Any Exam.

which of the following would be the FIRST step to evaluate this issue? A.CompTIA 220-701: Practice Exam D.actualtests. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. sts When a component has a proprietary power supply what is the main limitation? . Answer: C QUESTION NO: 753 "Pass Any Exam. C. C. C. D. There are no limitations. Any Time. Making sure the power supply will fit into the casing. Ensure that shielded cable was used for the network." . Ensure that the CD drive is installed. Replacing it with a power supply made specifically for that unit.Rom is not reading a disc.www. B. Make sure the network cable is seated properly in the users computer. D.co m Answer: B 228 . What should be the BEST first step to resolve this issue? A. Check to see if the network cables were terminated properly. Make sure that the network cable is not touching any other cables. Check to see if the BIOS register the drive. Making sure that replacing the power supply is not cost prohibitive. B. Answer: D QUESTION NO: 750 A user reports that their CD. B. Make sure that the disc is a CD and not a DVD. D. one power supply is as good as another.com Ac tua lTe A. Check to see if theCD. workgroup.Rom is compatible hardware.

lTe sts . Other equipment plugged into the same power strip/surge protector also will not turn on. C.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. An established recovery point." .B QUESTION NO: 756 A remote Customer calls with a dead computer. background checks for users.actualtests. B. D. An emergency recovery disk (ERD). What is the manufacturer of the power strip/surge protector? Answer: A. D. that is plugged into the same power strip/surge protector.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. smart cards. C. Was the electric bill paid? D.www. B. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Answer: C QUESTION NO: 755 A. What would be the questions to ask this customer? (Select THREE). A complete back up of the hard drive. Which of the following would be the BEST questions to ask the customer? (Select TWO).co m . Is it a LCD or CRT monitor? E. retinal scans. Is another piece ofequipment. powering up? B. complex user names. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. Did the computer and monitor work before? C. Any Time. "Pass Any Exam. The customer says the tower computer will not turn on and the monitor will not turn on either. A record of the ADMIN passwords.

Standby D.CompTIA 220-701: Practice Exam A. Nothing. Hibernate C. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. How big is your electric bill? B.C.co m . Nothing should be affected C.com 230 Ac A. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Is another piece of equipment plugged into the same power receptacle and is it working? C. Standby B." . Create restore point D. Always on C.www. Make a list of all programs that will need to be reinstalled in event of a system failure B.actualtests. Any Time. Wake on LAN "Pass Any Exam. Has any electrical work been done recently? G.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. What is the manufacturer of the power strip/surge protector? E. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Always on B. Can you or someone else check the circuit breaker for that receptacle? D. proceed with solution.

the customer continually asks questions about every step being performed. Which of the following should the technician do? A. What is the BEST response to this question? sts QUESTION NO: 761 . Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. D.actualtests. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Dispose through proper channels or send it to be repaired C.com Ac tua A. Throw it in the trash.www. Which of the following is the BEST solution? A. Explain that what is being done is extremely complicated and requires concentration. Put on an ESD strap and inspect the internal components B. Tell the customer that both are excellent choices B. It is getting to the point that is becoming a distraction." . Say nothing. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. CRTs are being replaced by LCDs Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam D.co Answer: B m 231 . Give them a list of blog sites and documentation that discuss the twoOSs D. relax and try to be as calm as possible while working through the distraction C. end the conversation C. Check that the tube and capacitors are intact D. Continue answering thequestions. Ask to be excused to use the phone to take a small break outside to get some air B. Any Time.

Install a UPS in the office "Pass Any Exam. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Give the user permissions to cancel other users print jobs.com 232 Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A.co m . Any Time.actualtests.www. Between 10 and 12 characters B. C. 90 to 180 days B. Have the user work after hours to finish their print jobs." . Install a generator in the office C. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Annually D. Between 8 and 10 characters D. Between 6 and 8 characters C. Raise the priority of the users jobs to the highest level. D. 60 to 90 days C. Which of the following is the BEST option to alleviate this issue? lTe sts . Give the user a dedicated printer. B. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Replace all CMOS batteries in the office B.

CompTIA 220-701: Practice Exam D. and shuts down the computer B. Have an employee work nights to perform the shut down when the power supplies battery is about empty D." . You decide to go to a prior restore point.www. Any Time. closes programs. "Pass Any Exam. Retrieve the work from a hot site for the office C. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Preparing system for Automated System Recovery (ASR) C. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Which of the following should you try FIRST? A. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Rolling back to an earlier configuration B.actualtests. Suggest the computer be moved around. Loading a full backup onto your workstation D. Which of the following is the action that is being performed? A. however they are not receiving any Wi-Fi signals. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Use software that in case of an outage saves your work. There are UPSs connected to the equipment but they only last about 30 minutes.com 233 Ac tua lTe sts . but the computers gives an error that the computer has not been shutdown properly.co m .

C. Ensure that the device is working in Device Manager. Smart card D." .actualtests. D.com Ac tua A. Answer: C "Pass Any Exam.ROM is not reading a disc. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . D. Make sure that the disc is a DVD and not a CD. Check to see if the BIOS registered the drive. Which of the following would MOST likely solve the issue? A.CompTIA 220-701: Practice Exam B.ROM has compatible hardware. Move the projector further away from the laptop. each time the customer closes the laptop the computer goes into standby. B. Software firewall B. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. C. Change the power settings in Power Management. Change the power settings on the projector. Ask if they have a modem. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Which of the following is the FIRST step to take to resolve this issue? A. However. B. C.www. Any Time. Check to see if the CD. D. Biometrics C.co m 234 . Ask for model number. Check that the Wi-Fi adapter is enabled. Change the computer from a laptop to a desktop.

B. Check the video cable to make sure it is still connected.actualtests. be stern with the user. Which of the following steps should be performed to check the monitor? (Select TWO)." . repeat back the issue to the user to ensure understanding. What mouse driver are they using? C. What is the manufacturer of the mouse? Answer: A.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Check to see if the monitor and system hardware are compatible.co m 235 .C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. make the user promises to keep them quiet. tell the user to call back when they have calmed down. A. D. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Answer: A.D QUESTION NO: 776 "Pass Any Exam. Move the mouse and/or press the space bar to check if the computer is in sleep mode. What is the manufacturer of the computer? D. E. D. C. If the mouse has roller ball underneath could they examine it? B. Any Time. Which of the following questions should a technician ask this customer? (Select TWO). C.com Ac tua lTe sts . Answer: D QUESTION NO: 774 A remote customer states their monitor has no display.www. What type of mouse is it? E. A. Check for other equipment plugged into the same power strip/surge protector. B.

com Ac tua lTe QUESTION NO: 778 sts Answer: D . Which of the following should be done FIRST prior to the installation? A. Failed fan in the power supply.co m 236 . Remove unneeded external components. The manufacturer of the computer and hard drive. C. D. Which of the following MOST likely uses a parallel port? A. Hard drive location in the computer. Printing to an older printer C.actualtests. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. CPUheatsink seated properly. C. Connecting a loop-back plug B. The manufacturer of the RAM installed in the computer. Create a restore point. Which of the following should be checked? A. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. B. Which of the following should a technician check to resolve the issues? A. C. Connecting to a parallel tape backup device D. Upgrade all drivers. D. D.www. The hard drive location in the computer. B. B.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Any Time. Perform backup of all data. "Pass Any Exam." . Update the anti-virus software. The amount of RAM installed.

Hibernate D. Always on C." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Document findings. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Wake on LAN B. C.www.actualtests. actions and outcomes. Which of the following is the LAST step that should be performed? A. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Any Time.co m 237 . Standby B.com Ac QUESTION NO: 782 tua lTe sts . Escalate the problem to the next tier support. B. Cycle the power to ensure that thent driver works. Always on C. D. Establish a theory of probable causes of the incompatible driver. Standby D.

Send them off on a small task to get a moment to concentrate and finish the job. two monitors." . "Pass Any Exam.co m 238 . Dispose through proper channels or send it to be repaired. B. and a mini refrigerator are plugged into one power strip in a single outlet. Answer: D QUESTION NO: 785 A. relax and try to be as calm as possible while working. C. D. D.www. CRTs are being replaced by LCDs. the customer is asking questions wanting to know every step being performed and why. Eight D. Move some of the devices to other outlets and replace the power strips with surge protectors. C. Any Time. Check that the tube and capacitors are intact. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Explain that what is being done is extremely complicated and requires concentration. two printers. Which of the following should be done to ensure safety? A. Twelve Answer: A QUESTION NO: 786 Two workstations. Ask to be excused to use the phone to take a small break outside to get some air. Put on an ESD strap and inspect the internal components.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Answer: D QUESTION NO: 784 A CRT has stopped working. Which of the following should the technician do? A. B. Continue answering the questions. Zero B. Which of the following is the BEST solution? A. Six C.actualtests. It is getting to the point that is becoming a distraction.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Throw it in the trash. B.

Have an employee work nights to perform the shut down. C. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Prepare system for automated system recovery (ASR).com 239 Ac A.actualtests. Setup a hot site for the office so all data will be backed up. closes programs. tua lTe Computers are left on overnight to complete certain calculations and tasks. D. Install a generator in the office. Any Time. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . B. Install a UPS in the office. D. "Pass Any Exam.co m . Have employees shut down their computers before they leave and perform the calculation during their down time. There are UPSs connected to the equipment but they only last about thirty minutes. B. Replace the power strips with surge protectors with longer cords. Install power strips in the office. Install software that saves work.www. Roll back to a previous restore point. C. Replace the power strips with UPSs and eliminate the extension cords. C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A." . D. B. Replace the CMOS batteries to all affected equipment. Load a full backup onto the workstation. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Which of the following actions should the technician perform FIRST? A. Restore all files from a storage device.CompTIA 220-701: Practice Exam C. D. and properly shuts down the computer.

B. Answer: C "Pass Any Exam. Use the function + f10 key to toggle between screens. Change the power settings on the projector. Install a wireless modem. C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. B. The client would like to access the network from outside the home and on the top floor.actualtests. Which of the following should the technician do to solve this issue? A. Reboot the laptop to toggle image between screens. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Which of the following should the customer perform? .www. C. Change the computer from a laptop to a desktop. Set the SSID code on the laptop. D. D. Use the function + f8 key to toggle between screens. B.com Ac tua lTe A. D. Press the function key and then configure the projector settings. Each time the customer closes the laptop the computer goes into standby.co m 240 . Install an access point. Which of the following would the technician recommend for the client? A. Use alt + tab to toggle between screens. Any Time. C. Change the power settings in power management. Enable DHCP on the laptop. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor." .

AGP slot C. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Any Time. Answer: C. Cools the power supply C. The LCD inverter board is going bad. B. D. Which of the following is the BEST recommendation to make? A.com Ac tua Explanation: A. CPU slot D. Prevents motherboards temperature from getting to low B. The screen is set to automatically dim to optimize battery power when power is disconnected. C.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.www. Use hyper-threading." . C. Install multiple fans. D. Prevents the monitor from overheating lTe sts . Install a liquid cooling system.actualtests. Install more memory in the system.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server.co m 241 . Answer: B QUESTION NO: 796 "Pass Any Exam. The LCD backlight is failing. B. Dissipates heat from the chips D. Heatsink B. This might be an indication that the battery is failing and can no longer hold a charge.

D.168. Ergonomics B. To provide insulation around the processor. Which of the following should a technician tell the user? A. Any Time.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. When the user connects the AC power. Biometrics D." . Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.www. 172.254. D. The LCD inverter board is going bad.0. Which of the following authentication technologies can be used? A.co m 242 . B. Smart key C. The LCD backlight is failing. C. To provide thermal transfer from the CPU to theheatsink.1.10 "Pass Any Exam. B.actualtests. 169. 192.16 B. the LCD screen gets dimmer.16 12. To prevent memory vibration caused by theheatsink fan. C. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. the LCD returns to normal brightness.1 C. The screen is set to automatically dim to optimize battery power when power is disconnected. This might be an indication that the battery is failing and can no longer hold a charge.com Ac tua lTe sts . To protect the CPU from direct contact with theheatsink.

CompTIA 220-701: Practice Exam D.253.com Ac tua lTe sts . 129. 92.1.168." . 129.128 D.128 B.168.168.www.25.1 C. 92. 192.254.1 B. 192. 92. 192.253.1 B.16.9 D.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.1.128 Answer: D Which of the following IP addresses is a class B address? A.18.18. 192. Any Time.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.10 C. 129. 201.29.18.1.10. 201.9 D.1.25.254.168.29.254.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.co QUESTION NO: 801 m 243 .254.25.10 C.16. 169.actualtests.16.

169. Any Time.16.10.0.254. 127.255. 255.29.1 C. 192.0.255.10.CompTIA 220-701: Practice Exam A.9 D." .128 B.10. 129.10.actualtests.1 D.10 B. 169.18.1 C.168.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A. 192. 172. comptia1 Answer: A "Pass Any Exam.168.www.0.168. 192.25.co m 244 . 92.254. 201. 9ca5rl D.254.253.1.com Ac tua A.16.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. June171988 C.255 lTe Which of the following IP addresses is a loopback address? sts .10 B. 192.10 D.168.0. s1A@r4A&! B.10 C.

Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. D. WEP B. WPA D.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Any Time. DVD D.actualtests. Blu-Ray B. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. Recreate the problem. Document the problem. SSID C.com Ac tua lTe sts . MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. C. by default? A. Take the computer apart piece by piece until the problem is identified.co m 245 ." . Keyfob D. CD "Pass Any Exam. Resolve the problem. Flash C. BIOS password B. B. Keylogger C.www.

Any Time.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.www. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 ." . Modem C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Capture D. DVD C. Graphics C. IEEE 1394 D. PCIe B. Flash B. NIC B.actualtests. HDD D. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Parallel .

Touch screen D. Windows XP Answer: D "Pass Any Exam. WindowsVista Basic B. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Bluetooth C. 802. Any Time. Windows 2000 D.11a B.CompTIA 220-701: Practice Exam A.actualtests." . Infrared D.com Ac tua lTe sts QUESTION NO: 816 . WindowsVista Ultimate C. Windows 2000 D.co m 247 . KVM B. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.www. Keyboard C. Windows Media Center C. WindowsVista Premium B.

To support dynamic disks B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Add and Remove Programs "Pass Any Exam.actualtests. Ability to share the file and folders Answer: B. Macintosh PC read/write access D. Support for file encryption D. A.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Any Time. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C." . My Computer> System> Performance> Settings> Virtual Memory B. To allow RAID support C.www. Network Neighborhood> Ethernet controller B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Legacy support for older systems . Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Files can be larger than 256MB B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). File encryption options C. User access and permissions options E. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.

which of the following commands would the technician use? A. WPA2 D. WEP64 B." . ipconfig D. Hide a password document in the workstation D. WEP128 C. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.www. Never write down the passwords C.actualtests. Control Panel> Power Options D. Any Time.co m 249 . Contain on a sticky note on the back of the monitor B. sfc B. In a Windows Vista workstation. sigverif C.com Ac tua lTe sts QUESTION NO: 823 . msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A.CompTIA 220-701: Practice Exam C. WPA Answer: C "Pass Any Exam. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A.

Refuse the callers request and inform the police.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. They state they need to upgrade the antivirus protection on the workstation. These types of services are known as: A. Give the caller the information and inform an IT manager. They ask the employee for their username and password. Any Time.msc "Pass Any Exam. Print Spooler D. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Refuse the callers request and inform an IT manager. Which of the following should the employee do? A. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A." . Windows Spool Service C. registry level services. B. D. C. Printer Driver B. primary services. dependency services.com 250 Ac tua lTe sts .www. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. D. driver level services. C. perfmon. the print spooler requires other services to be running first.actualtests. Which of the following services may need to be restarted? A. B.co m . Give the caller the username and password.

Check for an externalWiFi on/off toggle switch. 802.CompTIA 220-701: Practice Exam B. Other companies use other names. C. Check the Device Manager for a wireless network device. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. IEEE 1394 D. D.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A." . how might a technician determine if the unit has WiFi capability? A. eSATA C. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A.com 251 Ac tua lTe sts . Check forWiFi radio on/off switch on the function keys.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. to describe their 1394 "Pass Any Exam. Without knowing the specifics of that model. A dual-core 32-bit processor and a 64-bit operating system D.co m . such as i.www. A 64-bit processor and a Vista Home Basic operating system B.link and Lynx. A 32-bit operating system and a 64-bit processor C. printmanagement. print D. Check for an external antenna.actualtests.msc C. services. B. Serial B. Any Time.

" . Which of the following is the BEST response? sts . QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. C." C. Any Time. This type of repair will not affect it.actualtests. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Which of the following is the BEST action? A. In the middle of doing the repair." B. "I am not sure if your data will be lost I will confirm with my manager. This is because it is not only high speed but also supports isochronous data. "I replaced some of the computer parts and now it is functional.www.CompTIA 220-701: Practice Exam products. which means delivering data at a guaranteed rate. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. Take the call.co m .com 252 Ac A. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Your data should be fine. C. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. such as video devices. D. Which of the following is the BEST response? A. Well. which is the main circuit board for the PC. I replaced the motherboard. please read it and then get back to me with any questions. "Here is all my documentation for the repairs. I will let you know what happens after the repair. D. Apologize and excuse oneself for a moment to take the call quickly outside the room. "Pass Any Exam." B. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. I am not replacing the hard drive. B. I cannot guarantee that your data will not be lost. the phone rings. Have the phone onvibrate before starting the repair.

Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Any Time. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. Which of the following is the BEST response to the clients next repair order? A. Refuse to do the repair until the client learns how to type with long fingernails. Immediately leave and go to another room to take the call and deal with the repair later.CompTIA 220-701: Practice Exam D. while protecting the data from the operating system related issues? lTe sts . but let the client know that the client will be charged extra for the same repair nexttime. Do the repair. Keylogger C. B." . The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. B. D. making C: the OS and D: the data. Encrypt the sensitive data so that it cannot be read without a key.Attributes. Partition the drive into two logical drives. Biometric fingerprint scanner "Pass Any Exam. Partition the drive into two physical drives making C: the OS and D: the data.com 253 Ac A. D. Hide the sensitive data from casual view using folder Properties . tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Do the repair with a good attitude. Front panel media lock B. C.www.actualtests. Show the client how to put the keys back on.co m . C.

B. C. Remove excessive dust and loose items. Which of the following is the BEST action to take? A. Any Time. Tell the client they need to install a surge protector soon. Power strip C.co m 254 . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Cover the extra power plugs not being used with electrical tape. Answer: A "Pass Any Exam. UPS B. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A." . D.www. D. C. Install an uninterruptible power supply (UPS).CompTIA 220-701: Practice Exam D. B. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Replace all cooling fans with new ones.actualtests. Check for and remove outdated components. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Leave it up to the client to take their own precautions.com Ac tua lTe sts . Larger power supply D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.

music and browse the Internet. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. B. Which of the following is the FIRST action to take? A. which of the following actions should be taken NEXT? A.co m 255 . Class A B.0? A. Class B C. Run CHKDSK on the hard drive. Document the actions. Answer: B Which of the following network classes exists if the default subnet mask is 255.0? "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. C. Any Time. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. C. Defragment the hard drive. Suggest purchasing a newer processor.255." . Establish a plan. D. Identify the problem.com Ac QUESTION NO: 843 tua lTe sts . Increase the systems RAM.www. D.0. The system specifications are still very good. B.255. Class C D.255. They have had the system for two years and use it primarily to download photos. Formulate a theory.

1. Class B C. Class C D.0? A.www.0? A.CompTIA 220-701: Practice Exam A.1? lTe sts .168.0.0.30. Class C D.0. Class A B. Class C D.actualtests. Class C D. Class B C. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Any Time.255. Class B C. Class B C. Class D "Pass Any Exam. Class A B. Class A B. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.0.com Ac A. Class D tua Which of the following network classes exists if a hosts IP address is 192.22." . Class A B.co m 256 .

www.com Ac tua lTe sts A. Class B C.1? A." .1. Class A B. Hub D. Bridge . Any Time.co Which of the following devices can automatically assign host IP addresses? m 257 .172. Class C D. C. B. static IP address. Task Manager "Pass Any Exam. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. dynamic IP address.actualtests. Switch B. Router C. reserved IP address. stationary IP address. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A.

C. Double click theprinters icon. The components driver is outdated.www. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. Double click theprinters icon. The components driver is not found. Double click theprinters icon. right click on the print job and select delete. B." . C. Double click theprinters icon. Any Time. right click on the print job and select cancel. D. B. Virtual Memory D.actualtests. The component is not installed.co m 258 . B. right click on the print job and select restart. right click on the print job and select resume.com Ac tua lTe sts QUESTION NO: 853 . D. Answer: A "Pass Any Exam. C. Device Manager C. right click on the print job and select properties. Double click theprinters icon. Double click theprinters icon. right click on the print job and select restart. The component is disabled. D. right click on the print job and select pause. Double click theprinters icon.CompTIA 220-701: Practice Exam B. right click on the print job and select cancel. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.

Double click theprinters icon. Print sharing has not been enabled on the host computer. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. Answer: C QUESTION NO: 857 In Printer Properties.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. B. right click on the print job and select properties. right click on the print job and select cancel. Simple file sharing has not been enabled on the host computer. 5 B.actualtests. Advanced B.co m . Any Time. right click on the print job and select resume. D. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Double click theprinters icon. The shared printer is not compatible with the host computers operating system. D. Security D. C. Double click theprinters icon. C.com 259 Ac tua lTe sts . Ports C. B. Which of the following is the MOST likely cause? A. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup.www. right click on the print job and select restart. Double click theprinters icon. 10 "Pass Any Exam." . The print drivers have not been installed on theusers remote computer.

Be sensitive to the customer's culture. A kiosk in a department store that looks up information in their online catalog. C.actualtests. A remote salesman must transfer contract data to the corporate office. 15 D. B. Please inform me if you continue to have any problems with this PC. A user checking their personal email at an office. Inform the customer of the expense that is being incurred. D. Please inform me if the PC will be processing more work than for which it was designed. Only ask the customercloseD.com Ac tua A. B.www. lTe sts A technician has replaced a failed DIMM.CompTIA 220-701: Practice Exam C. Answer: D "Pass Any Exam. Which of the following responses would be BEST to use? . C. Please inform me if you think you want me to come back and check it again tomorrow. The technician has verified that the unit is working properly and is now updating the customer on the event. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A.co m Answer: C 260 .ended questions. C. Any Time." . Use technical acronyms to show your technical expertise. Please try to be more conscious of static when using this PC. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. A remote user updating the antivirus software on their notebook computer. B. D. D.

Upgrade the hard drive and reboot the system. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Document the solution. Call the service manager and inform them that the new service call cannot be made in time. Unplug the workstation and begin the upgrade. C. which of the following is the FIRST course of action to take? A." .com 261 Ac tua lTe sts . B. with a response time to another site of two hours. D. Call the service manager and inform them of the current situation. Answer: A QUESTION NO: 865 "Pass Any Exam. C. Any Time. Which of the following is the NEXT step to take? A. D. Which of the following would be the BEST choice to address this situation? A.www. Call the new service customer and re-schedule the call for another time. share this with the customer and take any preventative measures.actualtests. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Document the core actions and inform the customer the repair has been completed. Call the service manager and inform them of the current situation. C. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. Call the customer and reschedule for another time. A new service call is received. Inform the customer of the steps taken during the repair and continue to the next service call. Document the entire event.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. B.co m . Before starting any work on the system. Complete a full backup of the workstation before making any upgrades. B. share this with the customer and take steps to minimize the reoccurrence. Follow the manager's instructions.

you can use only NTFS file system because only NTFS support encryption. NTFS-E is an invalid file system name. FAT32. Installation of the NTLDR B. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. Any Time. Partitioning and formatting of the hard drive D.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 .CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. D. CMOS B. CDFS. Installation of updated device drivers sts . NTFS. B.actualtests. VRAM C.INI file C." . HPFS.www. TPM D. C. Proper configuration of the BOOT. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam.com Ac tua lTe A.

Windows Vista 64-bit edition D. USB 2. Which of the following is the MOST likely cause of the customers issues? A. Dual-channel C. Windows Vista Home Basic C.4GHz spectrum. RFI B. The customer has installed a new cordless telephone recently that uses the 2. A. Electrical surges C. 802. IEEE 1394a C. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.co m .actualtests.www. RDRAM D.11g wireless signal. Double-sided B. Windows Vista Home Premium B." .com 263 Ac tua lTe sts . WindowsVista Ultimate "Pass Any Exam. ESD D.CompTIA 220-701: Practice Exam A. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. and does not wish to lose any files in the process. Any Time.0 D. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.11n B. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).

Wattage D. Spyware B. Amperage Answer: C Explanation: "Pass Any Exam. lTe sts A user reports that none of their documents are printing. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Any Time. Hertz C. If the print spooler service needs to be configured for multi-page printing. WindowsVista Business Answer: D. If the printer needs the queue cleared.com 264 Ac tua A. Freeware D. A. DLLs E. The user sent ten different documents over a span of an hour. Frequency B.co m Answer: A.CompTIA 220-701: Practice Exam E.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Which of the following should the technician check FIRST? . If the printer needs a memory upgrade to print multiple documents at once.B . Trojans C.actualtests." . If the printer needs a firmware upgrade to print multiple documents at once.www. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. D. C. B.

B.com 265 Ac tua lTe sts . Use an alternate route and get to the appointment ten minutes after the scheduled time. D. Nickel Metal-Hydride B.www. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Pull over. Alkaline C.actualtests. call the customer and cancel the appointment. 32 B. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam." . Amperage and resistance are not selling points for power supplies. While replacing the power supply in your PC. The technician had planned to arrive five minutes early. Lithium Ion D. call the customer from a mobile phone. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. QUESTION NO: 875 How many devices are supported on a single USB port? A. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. "Pass Any Exam. 64 C. 127 D.CompTIA 220-701: Practice Exam Power supplies are rated in watts. reschedule for another time. and explain the delay. Which of the following is the BEST course of action? A. Call another technician and have the other technician reschedule the appointment for another date. Pull over. C. you must be careful about the wattage it provides.co m . Any Time.

actualtests. the hard drive has failed and the data cannot be retrieved within the hour. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Repeat the steps multiple times so that the user can understand the computer terms. explain with authority. Which of the following is the BEST method of working with this user? A. Which of the following is the BEST course of action? sts . Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. D. The customer would like another computer so they can make their presentation that is due in an hour. using the various OS options available. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. As the technician begins to evaluate the situation. QUESTION NO: 879 A." . B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. to boot the computer and retrieve the users data to a shared network drive. Which of the following is the BEST course of action? "Pass Any Exam. until the technician can arrive and work on the computer themselves. Remain calm and positive. and an error message of a corrupted file. Listen and ask questions using non-technical terms. D. Work quickly. C.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Speak slowly.co m Answer: A . The company has provided remote control software. Advise the user to not do anything else. C. Shut down the computer. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. B. Any Time. the customer demands the computer be replaced immediately. The user is attempting to install a local printer and has become frustrated and is berating the support staff. After listening to the user.www.

" .www. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down.co m 267 . such as a data recovery service. as the school can be contacted later in day. B. While the user is talking. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Explain to the customer in non-technical terms. explaining you will remote into the computer and assist in installing the printer. Any Time. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. B. D. C. D. explaining to the user the unit will be restored as quickly as possible. Listen calmly to the user. Which of the following is the BEST course of action? A. Remain positive with the user. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. larger model. what has happened to the drive and explain the options available. C. C. Answer: D "Pass Any Exam. until they have completely calmed down. Request the customer to leave the room while the call is answered. Immediately stop working and leave the room to answer the call.CompTIA 220-701: Practice Exam A. D. use MMC to grant administrative rights to the user. they determine that the hard drive has failed.com Ac tua lTe sts . and then tell the user to try the install once again. The customer states they have important documents and photos on the drive which cannot be replaced. Inform the customer about the need to take the call from the school. Which of the following options is the BEST course of action? A.actualtests. but the data is gone. The technician receives a call and the caller ID shows the call is from the technicians childs school. in case the customer decides to sue for loss of data. Document on the service record the steps the technician took to evaluate the drive. B. Immediately replace the hard drive with a new. conducting an initial evaluation of the problem with the customer. and then explain why they cannot get the printer installed themselves. Ignore the call.

Document the evaluation and actions taken.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Test the computer to determine the probable cause of failure. Check the work area and keyboard for foreign substances. B. Which of the following is the NEXT step to take? "Pass Any Exam. C. Question the user to insure they do not attempt to make changes and break the computer again.co m The technician has completed the repair action on the computer. B. C.www. Question the customer on any changes made to the computer before installing the video card. D. Discuss options acceptable to the customer to address the issue. . Which of the following would be the NEXT evaluation step? tua lTe sts A. C." . They have checked the printer and found coworkers have been printing documents. Re-evaluate the repair theory to ensure the issue will not occur again. Establish the probable cause of the card failure for the customer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Check the power connections to the equipment and see if there is a surge protector in use. Which of the following is the NEXT course of action? . Which of the following is the NEXT step to take? A. D.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. the video card is failing.actualtests. Boot to BIOS/setup and confirm the hardware settings are correct. Any Time. Replace the PS2 keyboard with a USB keyboard and try again. D. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. B. Install an on hand video card and show the customer it is repaired.

com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Ask the customer to open the printer properties and check the page size and paper orientation. B.www. Answer: B QUESTION NO: 888 A. C. plug in the scanner.actualtests. D. B. The technician has to use Device Manager to update the drivers and then attach the scanner. as this may have deleted the network printer. C. The technician needs to install the scanner using the instructions provided. Ask the customer if they have installed a local printer at home. The technician has to turn on plug and play before the scanner will work." . Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. D. ensure the phone and modem properties are set for the local area code. After installing the card. B. and then configure the card using the administrative account.co m 269 . Which of the following actions will BEST resolve the issue? A. D. have the customer test the card using their log in. check Network Places to ensure proper card functionality. After installing the card with the administrative account. After inserting the PCMCIA card. The technician has to boot. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Install the card using the customers log in. Which of the following describes the NEXT step to take? lTe sts .CompTIA 220-701: Practice Exam A. and then install the drivers. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. Check that the network printer is connected to the USB port on theusers computer. C. Any Time.

B. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. C. NETBEUI can only be used on pre-Windows NT networks." . Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. DNS D. When the Bluetooth function is enabled.co m . NETBEUI is designed to be used on small size LANs. Docking stations will only work if an external power supply is connected. A. the embedded keyboard will not function correctly. Bluetooth devices will need to add the security code.www. C. Any Time. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. TELNET C.CompTIA 220-701: Practice Exam A. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. D. B. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). HTTP B. NETBEUI is unavailable on non-Windows operating systems. C. D.com 270 Ac A. If the external keyboard number lock is toggled on.actualtests. "Pass Any Exam. If wireless security is enabled on the network. the Infraredport will no longer function. B. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A .

co m Answer: D 271 . Redirect the customer to another printer if available. D:\i386\tools\console B. They require more power than other drive types. E.www. and send a print job. They have a larger platter than other magnetic devices. turn the printer off and on. D. B. NETBEUI is not a routable protocol. B. D:\i386\utilities\console D. Any Time. run a print engine test.CompTIA 220-701: Practice Exam D. ensure the device is still online. The customer works at a company where the users all print to networked printers. NETBEUI can only be used with DHCP. and begin running diagnostics on the printer. They are susceptible to failure typically caused by strong vibration or rough handling. Ask the customer which printer the customer prints to. run a self-test. C." . Reinstall the printer drivers. D:\i386\tools /cmdcons C. is setup as the default printer. Verify which printer the customer prints to.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. C. and verify the correct tray is being selected before printing. Which of the following is the BEST approach the technician should take? .com Ac A. They have no moving parts and can tolerate vibration. tua lTe sts A customer reports that a computer can no longer print. "Pass Any Exam. turn the printer off and on. and then attempt to print from the computer. Answer: A.actualtests. D.

actualtests. DVD drives can readBlu-Ray media. more reliable." . Solid state drives are slower. more reliable. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. and require more power. D. B.com Ac tua lTe A. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. magnetic drives.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . DVD media. DVD media. and require less power. and CD media. and require more power. USB hard drive B. Flash drive D. more reliable. Solid state drives are faster. Solid state drives are slower. Blu-Ray drives can read Blu-Ray media. more reliable. SATA drive sts . DVD media. but not CD media. B. C. and require less power. DVD media. Blu-Ray drives can read Blu-Ray media. DVD drives can readBlu-Ray media. Solid state drives are faster.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. C. but not CD media. IDE drive C. and CD media. D. Any Time. which of the following holds true? A.www.

21 C. Which of the following ports needs to be blocked to prevent Internet access? A.co m . 23 D. A switch interconnects devices on the same network to be able to communicate. A router broadcasts all data packets that are sent on the network. Liquid cooling systems are less effective at cooling the processor. and a switch transmits data directly to the device. FTPS C.www. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. where a router interconnects one or more networks.CompTIA 220-701: Practice Exam A. C. "Pass Any Exam. Any Time. where a router interconnects devices on a network. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. HTTPS D. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. Liquid cooling systems are less efficient than the traditionalheatsink technology. B. FTP B. 20 B. B. C. Liquid cooling systems are more effective at cooling the processor.com 273 Ac tua lTe QUESTION NO: 901 sts . by default? A. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. A switch interconnects one or more networks." .actualtests. D.

com Ac tua lTe sts . which of the following is the BEST task to perform? A. NTFS B.co m 274 . D. Any Time. C. B. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.www. Format the hard drive. Hibernate Answer: D "Pass Any Exam. which of the following file system formats would be the BEST choice for security purposes? A. A switch broadcasts all data packets that are sent on the network.actualtests. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. FAT32 C." . Wake on LAN (WOL) B. Backup the hard drive. Partition the hard drive. Suspend D. and a router transmits data directly to the device. Standby C.CompTIA 220-701: Practice Exam D. Update the device drivers. CDFS D.

actualtests.www. Disk Management D. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A." . Broadcast name B.com 275 Ac tua lTe sts . WPA D. but WPA2 was the most secure standard. SAFER+ is used to encrypt Bluetooth communications.co m . Encryption type D.11i network standard that ensures the most secure wireless encryption. WPA was an upgrade.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. Device Manager B. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WEP2 C. WPA2 Answer: D Explanation: WPA2 is the more secure 802. WEP B. Security key used C. WEP was the original encryption standard developed for WiFi networks. Any Time. but that could be easily hacked. System Information C.

Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Port 25 has been opened. Ctrl + Alt + Esc B.co m 276 ." . Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . D. "Pass Any Exam. Drive lock D.CompTIA 220-701: Practice Exam A. A malicious program that spreads itself in a system without the need of a host. QUESTION NO: 910 Which of the following BEST describes a virus? A. Malicious code that can propagate itself to different host files. B.com Ac A. Fingerprint scanner C. Windows Key + D C. A program that is used to track user information for commercial reasons.actualtests. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. C. A program that appears to be harmless but has a malicious agenda.www. IR scanner B. Port 25 is no longer being used. Which of the following has MOST likely been performed? A. Any Time. Ctrl + Alt + L D. B.

com 277 Ac tua lTe sts . Biometrics C.actualtests. Solid state Answer: D "Pass Any Exam. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. IDE C. m Answer: B .CompTIA 220-701: Practice Exam C. Any Time. C. BIOS security D.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. B. D. The hard drive has been reformatted. PATA D. Username and password B." . The hard drive is set to pre-format conditions. D. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Port 25 is setup for port forwarding.www. Data has been restored. SATA B. Port 25 is running at full duplex. Which of following drive types did the technician install? A. Data has been backed up.

Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.www. Solid state B. Any Time. Dual-layer DVD B. Floppy disk C. CCD barcode reader B.co m 278 . Laser barcode reader C. Single-layer DVD D.com Ac tua lTe sts .7GB? A. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A." .7GB of data.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. FDD D.actualtests. Optical C. IR keyboard D.

Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts .actualtests.co m 279 . Task Manager B.www. My Network Places B." . Degauss D. Event Viewer "Pass Any Exam. Start Menu C. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Task Bar D. My Computer D. VGA D. HDMI B. Any Time. S-Video C.CompTIA 220-701: Practice Exam A. Resolution C. Auto Alignment B. Control Panel C. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A.com Ac A.

Satellite C.co Which of the following network connections uses an analog signal? m 280 .com Ac Biometric authentication is a security feature preventing access to a device. Password C. Satellite . Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Which of the following is an example of this feature? tua lTe sts A. Verbal recognition D. Dial-up B.www. Cable D. Wireless B. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Any Time." . Dial-up C. Fingerprint scan B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. DSL D.actualtests. "Pass Any Exam.

1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. IEEE 1394a D. PDAs "Pass Any Exam.www.co m 281 .0 B.1 C. USB 2. 800Mbps D. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. USB 1. 400Mbps B. 7 meters (23 feet) C. Desktop PCs D. 10 meters (33 feet) D." . 5 meters (16 feet) B. Cell phones B. Any Time. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.com Ac tua lTe sts . 480Mbps C.0 interface? A.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.actualtests. Notebooks C.

Any Time. Control Panel > System Applet > Properties > Advanced Tab D." .actualtests. 7 B. 150Mbps B. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 63 D. 800Mbps . 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Right click on My Computer > Properties > Computer Name Tab B. 15 C. 300Mbps C. 400Mbps D.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Right click on My Computer > Properties > Network Identification Tab C.www.

Intel Itanium C. Windows Server 2003 C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.co m . Windows 2000 Professional D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.CompTIA 220-701: Practice Exam A. Any Time. Intel Core 2 Duo "Pass Any Exam. which of the following is the proper way to delete a print job in queue? A. USB mouse D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Laptop LCD screen B.www." . CRT monitor C. Intel Pentium M B. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .RW drive Answer: B QUESTION NO: 934 In Windows XP.actualtests. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Optical DVD. WindowsVista Business B. Intel Pentium 4 Extreme Edition D.com 283 Ac A.

Older ATX power supplies have a separate P4 connector. Newer ATX power supplies do not use pins 21 through 24. C. D. After clearing it with the manufacturer. The ToggleKeys option is enabled.com Ac QUESTION NO: 939 tua lTe sts . 6-pin male to 4-pin female B. 4-pin male to male D. Older ATX power supplies are no longer available. The FilterKeys option is enabled. D.www. C. 9-pin male to male C. The NumLock option is enabled.actualtests. Which of the following is the correct cable to use? A. Answer: B While replacing an ATX power supply in an older model desktop PC. the technician observes the motherboards main power connector has less pins than the new power supply cable. B. the cable is plugged in and the PC is up and running. Which of the following is the BEST reason why this fix worked? A." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Which of the following is the MOST likely cause of this situation? A. Answer: B "Pass Any Exam. Any Time.co m 284 . B. The StickyKeys option is enabled. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. Newer ATX power supplies are 20/24 pin compatible. numbers appear on the screen.

Print queue C.www.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. DDR2 C. SODIMM D. On thesouthbridge chip C. Print test page B. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. SDRAM B. Printer settings D.co m 285 . RDRAM "Pass Any Exam. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. Fiber B. Any Time.com Ac tua lTe sts . DSL D. Cable C. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A.actualtests." . On the front side bus D. Between the CPU and RAM B.

BNC B. ST C. Plenum B. 802.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .www. Non-plenum C.com Ac Which of the following wireless types. RJ-45 D.11n C.11a B." . by default. has the GREATEST throughput and amount of coverage? tua lTe sts A. 801.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.actualtests. UTP . STP D. Any Time. 802.11g D. 802.

Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.com 287 Ac A. C. Maximum resistance C. Compliance in the workplace "Pass Any Exam. The employees signing this memo and carrying out these new procedures is an example of which of the following? A." . The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Re-install the OS.CompTIA 220-701: Practice Exam A. Attach an external keyboard. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Which of the following is the NEXT step in the troubleshooting process? A.co m .actualtests. D.www. Denial of Service (DoS) attack D. Social engineering B. Any Time. Dealing appropriately with confidential materials B. Update the keyboard drivers. The technician explains this is against company policy. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Press ctrl + alt + delete on the keyboard. Trojan attack C. Maximum input voltage B. Maximum output wattage D. B. Which of the following threats has been attempted? sts .

Configuration Utility D." . Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup.A. Which of the following security elements governs data sensitivity? A.co m . analysis and reporting technology (S. Unclassified B. token ring.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Event Viewer B. A. Which of the following should be used? sts QUESTION NO: 952 . Self monitoring. Cultural Sensitivity D. It is company policy that all documents be labeled even if they are not sensitive. 30 meters (100 feet) D.CompTIA 220-701: Practice Exam C.www.com 288 Ac tua A. Professionalism in the workplace D.actualtests. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length.R.M. 150 meters (492 feet) "Pass Any Exam. and ATM. Despite the stricter performance specifications. 100 meters (328 feet) C. Task scheduler C. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Any Time. 328 meters (1076 feet) B. Exceptions C.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted." . . Alkaline D.actualtests. Besides they only receive charge if the voltage is low.com 289 Ac tua lTe sts . QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiMH C. Pixelation D. Native resolution B. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Contrast ratio C. Any Time. NiCd B. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them.www.co m Explanation: The single. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. This chemistry has a high energy density and is lightweight. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. A. fixed resolution of an LCD is called the native resolution.

Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. The BIOS must support ACPI B. Portability B.www.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance.co m Answer: B 290 . the motherboard and processor must support the standard. QUESTION NO: 959 "Pass Any Exam." . Higher-quality construction Which of the following is not a requirement for ACPI to function? A. and the operating system. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. In addition. Desktop replacement D. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. True B. Any Time. basic input/output system (BIOS). You always need to compromise in configuration when you purchase a laptop in your decided budget. YOU must be running Windows 95 or later C.CompTIA 220-701: Practice Exam A.actualtests. . The processor must support ACPI. ACPI must be supported by the computer motherboard. Answer: B Explanation: You need Windows 98 or later to use ACPI. The motherboard must support ACPI D. Increased performance C.

5v. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. 72-pin SIMM C. Any Time.co m 291 .www. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. RFI B. The SDR SDRAM uses DIMMs with 168 pins. The SIMM is the predecessor to the DIMM. 200 MHz and 266 MHz with operational voltage 2.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. CRT D. Touchpad B. 184-pin DIMM D. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. Mouse C. EMI Answer: A "Pass Any Exam." .com Ac tua lTe sts . such as wireless communications.actualtests. ESD C. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Point stick D. 168-pin DIMM B.

The server log Answer: B. Any Time. Logic bomb D.www.BAT and CON FIG.co m What does Safe Mode allow you to do? . Worm C. thus forming an image on the drum? "Pass Any Exam. Another computer with the same video card B. C.actualtests.SYS B. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. D. DOS B.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Where could you check for troubleshooting information? (Choose all that apply." .) A. Start Windows using only basic files and drivers. Boot the system without scanning drives.com 292 Ac tua lTe sts A. Windows loads only basic files and drivers so that you can find out the configuration errors easily. The video card manufacturer's website C.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Skip loading the Registry. The manual that came with the card D. Run Windows without processing AUTO EXEC. . Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.

Transferring C. Automated System Recovery (ASR) B.com Ac tua A password generator can be part of a password manager. Generators create new passwords every time a user signs in to prevent social engineering. Any Time." . Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Defective toner cartridge B. thus forming an image on the drum. D.www. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Generators extend the requirement to periodically change passwords. When a password policy enforces complex rules.co m 293 . Dirty drum D. Generators eliminate a user's tendency to create passwords that can be a security liability. Brokenfuser Answer: B QUESTION NO: 967 A.EXE "Pass Any Exam. Worn pickup rollers C.CompTIA 220-701: Practice Exam A. RDISK. Generators eliminate the requirement to establish log-in attempt limitations.actualtests. What can we benefit from a password generator? lTe sts . QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Developing D. it can be easier to use a password generator based on that set of rules than to manually create passwords. C. Writing B. B.

QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A." .com 294 Ac tua lTe sts . ISO C. AC in. Any Time. you need to use Automated System Recovery (ASR). DC out C. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. DC in. DC out D. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. DC in. which one accurately represents the input and output. DVD media. AC out Answer: C Explanation: The AC in. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. OSI B. respectively. Enhanced Startup Disk (ESD) D. and CD media. False Answer: A QUESTION NO: 970 Of the following voltage pairings. AC in. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. of power supplies and AC adapters? A. CSMA/CD "Pass Any Exam.actualtests. AC out B.co m .www.CompTIA 220-701: Practice Exam C. CSMA/CA D. True B. A.

There is no such option as Complete backup.11a operates in the 5GHz range and 802.co m . Normal C. Copy backs up all files but does not clear the archive bit. 802. Any Time.) lTe sts .4GHz radio frequency range and are directly compatible with each other are 802.11b and 802. QUESTION NO: 973 Answer: B.11d D. Incremental D. 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11a B. you need to select the normal backup type. Complete B." .11b C. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.11g tua Which of the following wireless IEEE standards operate on the 2. Although Incremental backup clears the archive bit. it only backs up files the files that have changed since the last backup.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.11g.com 295 Ac A.actualtests. 802.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.www. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. 802. 802.11d is not a commonly implemented standard.

EXE C. 2.CompTIA 220-701: Practice Exam A.88MB. 720KB C.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. SETUP. INSTALL. Any Time. Mantraps C. The extended-density 3½? floppy diskettes can be formatted to 2. Perimeter security B.actualtests. It is the first layer of access control that is intended to delay or deter entrance into a facility. QUESTION NO: 977 "Pass Any Exam.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. 1.44MB. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. .BAT B.44MB D. 360KB B.co m 296 . WINNT32. Security zones D.EXE D." .www.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. WINNT. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.

Swap file issues OE. Ring D. System. AUTO EXEC.co m .CompTIA 220-701: Practice Exam In order to delete and/or replace system files. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ERASE C. ATT RIB D. and ReaD. Any Time. Star B. True B. System files not found B.Only attributes on the file before you replace the file? A. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. which command do you use to remove the Hidden. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. A.actualtests. and then remove it from laptop.www." .com 297 Ac tua lTe sts .BAT issues D. BUS C. UNDELETE B.Boot file issues Answer: C "Pass Any Exam. Configuration file issues C.

Archive D. True B. False tua QUESTION NO: 983 lTe Answer: A sts A. B.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol." .www. True B. Read Only C. False . TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. Hidden. Which type of attack is probably occurring? A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Any Time. Smurf attack C. The server indicates that it has exceeded its session limit. TCPACKattack B. System "Pass Any Exam. m 298 .com Ac A. Virus attack D.actualtests.

Satellite C. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.B. They are supported by NTFS files system. FTP C. Refer to the following Internet connectivity methods. Compression Answer: A. HTTP D. eSATA and Express Card/54 are examples of hot pluggable devices A.www. port 443 and port 80 have been disabled.CompTIA 220-701: Practice Exam E. and System attributes on the files. What services are associated with these ports? (Choose two.) A. The attributes such as Encryption and Compression are not supported by FAT 32.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. Cable B. Any Time." . You notice that among all of the other ports.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. HTTPS Answer: C. DSL D. Dial-up Answer: C QUESTION NO: 987 USB. True "Pass Any Exam. Archive.C.co m 299 . Read Only.D QUESTION NO: 986 A.actualtests. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . Telnet B.

B.ROM drives. User Accounts C. you must insert the connector correctly or the drive can be damaged. LCD D. LDAP Answer: C "Pass Any Exam. Hide answers/explanations Atypical backlight technology is A. LED Answer: B QUESTION NO: 990 Which of the following password. Although some drives might not clearly key the receptacle for the Berg power connector. is necessary to be entered before booting into the operating system? A. the floppy drive requires no external access.www.co Answer: D m 300 . once setup. CRT B. POST B. Like DVD. D. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.com Ac tua lTe sts QUESTION NO: 989 . Any Time.25-inch form factor and must be installed in the larger drive bays C. Because it is antiquated technology.actualtests." . BIOS D.CompTIA 220-701: Practice Exam B. CCFL C. floppy drives have a 5. Like a hard drive. floppy disk drives can no longer be purchased new.

com Ac tua lTe sts . however. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. the portable computer will automatically connect to a wireless network.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. which statement concerning CPU and RAM configuration is most true? A. Network C. Hardware profile C. Driver signing D. Roaming profile B. For example." . B. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. if it is used in a hotel or on an airplane.actualtests. a portable computer with a docking station is generally connected to a local wired network. Any Time. "Pass Any Exam. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard.www. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Floppy D.co m 301 . Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. C. Live CD B. modern operating system on a computer lacking mutable secondary storage? A. D. Which of the following feature enables that? A.

Remove Backlight D. Remove DVD.com 302 Ac tua lTe A.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . what is your recommendation so as to avoid the potential damage during transit? A.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam." . malicious software that is self-replicating and self-propagating B.actualtests. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. WAN D. VPN C. malicious software that changes the user's home page D. HTTP sts . Remove PC card adapters B. malicious software that monitors Internet surfing habits C. During your working hours. a customer calls you and is wondering what requires special attention if he wants to ship a laptop.www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. Any Time. As an experienced technician. FTP B. Remove LCD C.

CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. A VPN is a secured line of communication between two points through a public network." . A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. C. C:\Win\System32 "Pass Any Exam.com Ac tua lTe Refer to the following descriptions. D.B A.www. Subnet mask C. IP address B. DNS server Answer: A. B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Any Time. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.actualtests.) A. C:\System\Windows32 C. True B. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.co m 303 . Default gateway D. C:\System32\Win B.

com Ac tua lTe A. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. LPGA D. Socket479 B. Any Time.co QUESTION NO: 1002 m 304 . ZIF C. System lock-up sts When a Windows-based application attempts to access memory another program is using. SPGA "Pass Any Exam. It also occurs when a program tries to access a memory address which does not exist. Illegal operation D. what is the error that will be generated? . C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Backlight B. Screen D. Inverter C. General protection fault C.actualtests. Windows protection error B.CompTIA 220-701: Practice Exam D." .www. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.

No other given options can store roughly more than 17GB of data.com Ac A. Highlighting the Taskbar and double-clicking in the center tua lTe sts . single-layerBlu-ray disc C. The dual layer capacity of Blu -ray disk is 50 GB. Moving the mouse pointer to the top of the Taskbar. and then clicking and dragging D. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Hard disk D. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Host adapter Answer: A "Pass Any Exam. Drive interface B. Controller C. Double-sided. Any Time. Double-sided. Double-sided. single-layer DVD. Left-clicking the mouse and double-clicking the Taskbar C. pausing until the pointer turns into a double-headed arrow. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. double-layer DVD+R B.co m 305 .actualtests. Single-sided.www." .R D.

24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. You explain to them that not every attack depends on implementing advanced technological methods. What is usually a cause of this? A. Biometrics "Pass Any Exam. you decide to use your firewall to block the Telnet protocol.co m . Social engineering B. 21 B. and a host adapter." . Improper manufacture C. you're trying to educate users on the importance of security. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. Perimeter security D.actualtests. you notice a discolored area. A HDD magnetically stores data on discs that are known as platters. controller. Spilled liquid B.www. The drive interface is the computer bus that connects the hard disk drive to the processor and memory.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. 23 D. Underclocking Answer: C QUESTION NO: 1009 As part of your training program.com 306 Ac tua lTe sts . What term do you use to describe attacks of this type? A. QUESTION NO: 1007 To increase security. Power surge D. take advantage of human shortcoming to gain access that should otherwise be denied. Some attacks. IDS system C. 22 C. you explain. Any Time. Which port will you need to block to prevent Telnet from being used? A.

which can connect up to __peripherals in a daisy-chained topology. 127 C. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.actualtests. This is because it is not only high speed but also supports isochronous data. A. to describe their 1394 products." . /more Answer: A QUESTION NO: 1012 "Pass Any Exam. which means delivering data at a guaranteed rate. /? B. /and D.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. /help C. Other companies make use of other named such as i. 63 D.www. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. lTe sts .co m 307 . It was used with trademarked name FireWire. Any Time.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. 15 B. such as video devices. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.link and Lynx.

B." . Toner cartridge C. Left-click a directory and choose Find. Tracert D. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. C.actualtests. sts . Click Start-> Search. Run search. Daisy wheel D.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Answer: D "Pass Any Exam. Any Time. Ipconfig C. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Ink cartridge B. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Click Start-> All Programs-> Search.exe at the command prompt. Ping B.www. Paper tray Answer: A QUESTION NO: 1014 In Windows XP.co m 308 . how can you start a search for files and folders? A. This ink is fired through Ink Cartridge. D.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.

Answer: B. Class A B.) A. D.1. Lift by bending over at the waist. B.C.actualtests. C. This is not a valid IP address . Provide properly maintained tools and equipment. Keep records of accident reports. Class B C.18. Answer: C. What class is this address? .CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Ensure that there are no safety hazards in your path." .com 309 Ac tua lTe sts A.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Use a cart for heavy objects.226.co m You have a computer with the IP address 171. AT system connector B. Berg "Pass Any Exam. D. Carry monitors with the glass face away from your body. Any Time.) A.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. C.www. Display an OSHA poster in a prominent location. B. which of the following are good procedures to follow? (Choose all that apply. Class C D. Attend yearly OSHA safe work environment seminars.

ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. S1 B. as well as additional ports. S3 D.www. What two things are the most likely causes of this problem? (Choose two. For example. S4 QUESTION NO: 1020 A.) A. without sacrificing the mobile computing functionality of the machine. An overheating printer C. Molex D. True B. . to a laptop. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. A broken cleaning blade Answer: C.D QUESTION NO: 1022 "Pass Any Exam.co m Answer: C 310 . the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. you see residue from previous images on the output. Any Time.CompTIA 220-701: Practice Exam C." .actualtests.com Ac tua lTe sts The docking station adds expansion capabilities. A faulty transfer corona wire B. S2 C. A bad erasure lamp D.

Any Time. Ask the customer to check daily to see when it is completed. you are responsible for fixing the problem. C. Recently. So. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.co m . The technician will get back to them as soon as possible. The 4 pin Berg connectors provide power "Pass Any Exam.state drives D. he takes the computer to the Repair Center and as a technician.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A." . B.www. SoliD. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Memory cards C. Give the customer an estimated time for repair based on the technicians assessment. but he has no idea what the problem is. D. Therefore they use Molex connectors.actualtests. Thumb drives B.com 311 Ac tua lTe sts . SATA hard drives most often use the same type of power connector as PATA hard drives. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. Ask the customer when they would like to have the work completed. B. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. C. What is the best answer to that? A. Inform the customer that others are waiting. D. Before leaving the Repair Center. Molex connectors are used with PATA hard drives. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. there is something wrong with it. the customer is anxious to know when he might come back to pick up his computer. while Berg connectors are used with floppy drives.

The P8 and P9 connectors are used by AT-based motherboards.CompTIA 220-701: Practice Exam supply to floppy drives. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. SATA hard drives and PATA hard drives do not use the same type of power connector. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. The charge below 3." . lTe sts .000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.000 volts to feel a shock. Tablet C.www. 300.000 volts is below human sensation.000volts D. 30. Luggable B. It has a fliparound screen and can be held like a large notebook. It also allows you to write notes directly on the screen with a special pen called stylus. Any Time. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. 300volts B.co m . 3. "Pass Any Exam.actualtests. Netbook D.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Both SATA Power connector and Molex connector cannot be used on the same drive.000volts C.

co m 313 . True B. eSATA and Express Card/54 are examples of hot pluggable devices A.com Ac tua lTe sts .www. False Answer: A "Pass Any Exam. Any Time.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB." .

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