Welfare of employee and his family members is an effective advertising and also a method of buying the gratitude and loyalty of employees. Employee welfare is a comprehensive term including various services, benefits and facilities offered by the employer. The basic purpose of labour welfare is to enrich the life of employees and keep them happy and contented. Welfare facilities enable workers to have a richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare means improving, faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in time and space. It therefore, varies from time to time, region to region and from country to country. Labour welfare is an important aspect in every organization with some added incentives which enable the workers to lead a decent life. There are several agencies involved in the labour welfare work namely the central government, employer’s trade union and other social service organization. Welfare services may broadly be classified into two categories:1) Intramural 2) Extramural In order to get the best out of a worker in the matter of production, working condition is required to be improved to large extent. The work place should provide reasonable amenities for the worker’s essential need. Today various medical services like hospital, clinical and dispensary facilities are provided by organizations not only to the employees but also to their family members. Normally welfare and recreational benefits includes canteens, housing, transportation, education etc. Some large organizations set up welfare organizations with a view to provide all types of welfare facilities at one centre and appointed welfare benefits continuously and effectively to all employees fairly.


W.C.L. Nagpur area has recognized that welfare of employees by improving their quality of life and their family’s well being in general will help thrust to the objectives of W.C.L. directly and indirectly thereby increasing and improving production and productivity. This task is carried on ceaselessly by involving employees, workers, representatives and management representative. W.C.L. is spending lots of money on the employee welfare. Welfare facilities provided by this organization are unique for all the employees. The only difference is that the top level officers receive some additional facilities along with routine one. With the help of the project an attempt is made to study the welfare measures provided to employees, what is the procedure, time required for sanctioning welfare facilities and such other basic policies of the organization. The study is based on the information collected from respondents through questionnaire. The data analyzed is presented in the form of graph and on the basis of that conclusions are made. At last the required suggestions are given. After analyzing the data it is found that the employees are satisfied with the welfare facilities provided to them by the area office W.C.L.



INTRODUCTION Labour welfare:Labour welfare work aims at providing such service facilities and amenities which enable the workers employed in an organization to perform their work in healthy congenial surrounding conductive to good health and high morale. Labour welfare is a comprehensive term including various services, benefits and facilities offered by the employer. Through such generous fringe benefits the employer makes life worth living for employees. The welfare amenities are extended in additional to normal wages and other economic rewards available to employees as per the legal provisions. Welfare measures may also be provided by the government, trade unions and non-government agencies in addition to the employer. “International Labour Organization efforts to make life worth living for workers” According to the Oxford dictionary “Welfare is fundamentally an attitude of mind on the part of management influencing the method by which management activities are undertaken.

Objectives of labour welfare activities:Following are the objectives of the voluntary labour welfare services by employer1) To win over employees loyalty and increase their morale. 2) To develop efficiency and productivity among workers. 3) To reduce of threat of future government intervention. 4) To make recruitment more effective. 5) To earn goodwill and enhance public image. 6) To build up stable labour force to reduce labour turnover and absenteeism.


Importance of labour welfare activities:Labour welfare in India has a special significance as the constitution provides for the promotion of welfare of the labour for human conditions of work and securing to all workers. The various welfare measures provided by the employee will have immediate impact on the health, physical and mental efficiency, alertness, morale and overall efficiency of the workers and thereby contributing to the highest productivity. Social security measure provided by employer will act as a protection to the workers. Labour welfare means activities designed for the promotion of the economic, social and cultural well being of the employees. Labour welfare includes both statutory as well as non-statutory activities undertaken by the employers, trade unions and both the central and state governments for the physical and mental development of the workers. Labour welfare enables workers to have richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare measures improve the physical and physiological health of the employees, which in turn enhance their efficiency and productivity. Labour welfare promotes a sense of belongings among the workers, preventing them from resorting to unhealthy practices like absenteeism, lobour unrest strike, etc. welfare work improves the relations between employees and employers. It promotes a real change of heart and a change of outlook of the part of both the employers and employees.

Reasons for the labour welfare activities in India:1) Increase in efficiency of employees: Labour welfare activities increases in efficiency of employees to work. These facilities help in developing the feeling of dedication among them. Due to the increase in efficiency the production and the productivity of the enterprise increase considerably.


2) Helpful in reducing the state of poverty among employees: Most of the workers in our country are unable in providing for base necessities for themselves and to their family members. This is because of the extreme poverty among Indian workers. Provision of labour welfare activities plays an important role in reducing such poverty and in providing essential amenities to the workers. 3) Establishment of Organizational peace: Labour welfare activities help in establishing sound relations between employees and employers. When the employees of the organization feels that they are getting all the possible facilities and the employers are very caring to them, then such good feeling increases enthusiasm among employees which will establish peace in the organization. 4) Helpful in reducing the rate of absenteeism and labour turnover: The rate of absenteeism and labour turnover is much higher in India as compared to that of developed countries of the world. Provision of labour welfare activities help in reducing this because the workers feel themselves well settled at one place.


CHAPTER- 2 COMPANY PROFILE About Coal India Limited (CIL)
Coal India Limited (CIL) is a public sector organization. It is a central government undertaking company. Before 1973 it was a private block and after 1973 it was considered as a government sector since its initialization was done in this year. Coal is the backbone of energy security of our nation and it will continue to occupy a dominant position in the decades to come on the energy scenario of India. CIL contributes 54 percent of coal to the energy needs of the nation and sky is the limit of increase in the demand of coal. Maintaining the highest growth in coal production CIL cross 400 million tones mark in 2008-09. Coal plays a vital role in power generation, considering this all subsidiaries of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the demand of power. The Vidarbha region has abundant reserves of coal that would try to fulfill the demand. WCL depends on land to carry out its operations. CIL has 7-8 subsidiaries which are situated in different states of India. It has 10 divisions which are also known as areas out of which 3 areas are situated in Madhya Pradesh and 7 in Maharashtra. All these areas look behind mining activities. Coal production is the important source of energy of this organization. Presently, there 10,122 employees working in these 10 areas. Coal India is playing a strategic role in the economy of the country by making domestic industry competitive at global level. CIL has been providing 50% to 60% cheaper coal in comparison to international market to power plants. Total requirements of thermal power plants are met by three different modes - Coal India, Captive Coal Blocks and Import. India stands third in the world in the production of coal.

Highest production of coal in India is in Jharkhand.


• • • • • • •

In India, Thermal Coal Sector uses the maximum coal. Coal India Limited (CIL) has 83% of partnership in world in the production of coal. In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal producing Government Company. Coal India itself decides the coal rate produced by Coal India Limited. In India, 70% of electricity is produced with the help of coal. 13% of coal in the world is produced by the underground coal mines. India’s oldest coal area is Raniganj. CIL operates 86 coal mines in Central India, feeds Power Stations located in the states of Maharashtra, Madhya Pradesh, Gujarat, Utter Pradesh and Haryana apart from many of the coal based industries.

1971/73: Nationalization of coal mines in India. 1973 1974 : Centralization of Coal Mines Authority Limited (CMAL) in three divisions East, West and Central. : Centralization of holding company coal India limited (CIL) six supporting companies. In west Western coalfield limited (WCL) was established which has its coal areas in Maharashtra, Madhya Pradesh & Orissa. 1986 : Reorganization of coal companies under coal India limited. Thereafter coal mines of WCL in Madhya Pradesh (except Chindwara and Baitul Distt) and Orissa were considered in the supporting company South Eastern Coalfield Limited (SECL). Therefore, the coal areas of WCL were decreased and remained only in Maharashtra and in some parts of Madhya Pradesh. 2007 : WCL has increased the production of coal from 21 million tonnes in 1985-86 to 43.51 million tonnes in 2007-08.


2007 2008

: Indian government declared WCL as a MINIRATNA Company. : Coal production, off take, productivity, sales realization and turnover during the year reached a new peak the highest ever in the history of the company.

Concerted progress in rationalizing manpower has resulted in reduction of manpower by 1439 between 2006-07 and 2007-08 inspite of production growth of 0.300 mt. during the same period. Coal India Limited

Type Founded Headquarters Key people Industry Products Employees Website

Public sector undertaking Government-owned 1975 Kolkata, West Bengal Partha S Bhattacharyya, Chairman Coal and lignite Coal net income = ▲INR 85.16 billion (2006) (USD 2.15 billion) 492000 (2006) coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian Government. It is the world's largest coal miner [1]. It is owned entirely by the Union Government, under the administrative control of the Ministry of Coal. It is involved in coal mining and production industry. Coal India Limited was formed in 1975 as a holding company with five subsidiaries:  Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)  Central Coalfields Limited (CCL) (Ranchi, Jharkhand)  Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur region)  Eastern Coalfields Limited (ECL) (Asansol, West Bengal)  Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)


Several years later, three more subsidiaries were added:  Mahanadi Coalfields Limited (MCL) (Raulkela)  South Eastern Coalfields Limited (SECL) (Bilaspur)  North Eastern Coalfields Limited (NECL) (directly under control of coal India limited)  Northern Coalfields Limited, Singrauli (NCL,Singrauli) Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owned by three of its subsidiaries in partnership with private players. Underground mining would be revived in 6 abandoned mines of Eastern Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million tonnes of coal. CIL contributes around 85% of coal production in India; it is the largest company in the World in terms of coal production. Employs nearly 4.25 Lakh persons and is the largest corporate employer in the country. It is one of the largest Companies in the country, turnover being around Rs. 386.31 billion in 2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75 billion) in 2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in 2007-08.

Mission of coal India
“The mission of coal India limited is to produce and market, the planned quality of coal and coal products efficiently and economically, with due regard to safety, conservation and quality.”

Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Limited (CIL) which is under administrative control of Ministry of Coal. The Company incorporated under the Companies Act, 1956 has its registered office at Coal Estate, Civil Lines, Nagpur–440001.


The Company has contributed about 9.5% of the national coal production during 2007-08. It has mining operation spread over the states of Maharashtra (in Nagpur, Chandrapur & Yeotmal Districts) and Madhya Pradesh (in Betul and Chhindawara Districts). The Company is a major source of supplies of coal to the industries located in Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also in Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and Kerala. A large numbers of Power Houses under Maharashtra, Madhya Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards are major consumers of its coal along with cement, steel, chemical, fertilizer, paper and brick Industries in these states. WCL as the highest corporate tax payer of Vidarbha region has contributed to the state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty and taxes and approx. Rs. 438 crores as corporate tax. WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary of Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty profit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited accounts for the year ended 31st March 2009. WCL has retained its flagship status among 7 coal producing subsidiaries of coal India limited by recording highest percentage of achievement against target in OB removal, coal off-take and 2nd highest in coal production. WCL received the award and gold medal for best corporate performance on 8th October 2009. WCL is one of the subsidiaries of coal India limited (CIL). Tree plantation on yearly basis is being undertaken in and around the mines as per the availability of land and on the reclaimed site and dead OB dumps. The plantation plays very important role in improving the environment


around the villages in the vicinity of mines. Species of plants planted are teak, siwan, sisoo, casia, awala, imli, jamoon etc. The pride of place Miniratna WCL occupies in coal India is because this company has the finest of workers, supervisors and executives ever ready to respond and race ahead of others in achieving the desired goal. No challenge is insurmountable and no target is too high for such a team. WCL formally launched on 24th March 2008, Forward e-Auction scheme under the new coal distribution policy of government of India. The objective of the scheme, introduced for the first time in the country, is to help genuine industrial consumers under power and other sectors that can source a part of their requirement through this mode. After achieving the target of 1.11million tonnes additional coal is produced in the year 2007-08. With workers sweat and toil & commitment towards progress, WCL team has to its credit the best ever performance in the history of the company during this year- highest coal production, coal supplies to the consumers, productivity and turnover, thereby earning estimated net profit before tax of Rs.1176 crores substantially higher than the budgeted Rs.676 crores and last year’s Rs.1054 crores. The company is the highest corporate taxpayer in the in Vidarbha region. The future plan of the company is to maintain its present level of production and increase it to 45 million tonnes by: 1. Opening new mines 2. Mechanization, introduction of new technology suitable to the conditions to increase capacity of existing, ongoing and future projects. 3. Improving efficiency of operations. In addition to 26 ongoing and future projects (22OC & 4UG), 34 more projects, (24OC & 10UG) are planned to be started in coming years. Of


these 34 projects 4 are already approved, 12 have been formulated and remaining 18 are yet to be formulated. Events celebrated: Every year WCL’s Jankar Women’s club celebrates International Women’s day. On this occasion all the members of this club help poor and needy by providing food, clothes, fruits and games & rides to small children. They also help handicapped people. Sports competition, summer camps for children, blood donation camps, health check up camps, seminars on safety, scholarships to talented students, independence day, republic day, worker’s day, nurses day, environment week, mining events, Hindi rajbhasha week etc. are celebrated.

Coal Mines (01.04.08) Coal washries Manpower (01.04.08) Productivity (2007-08) Off take (2007-08) Output per man shift (2007-08) Gross Turnover (business) Clear profit Capital investment (2007-08) Royalty & Tax to government Corporate Tax Payment Annual investment 84(37OC, 42UG, 5MIXED) 1 64,199 43.51 million tonnes 44.90 million tonnes 2.52 tonnes 5681 crores 930 crores 2846 crores 757 crores 509 crores approx. 176 crores


YEARS Coal Production (million tones) Off take (million tones) Turnover business (in crores) Clear profit (in crores) Corporate tax (in crores) Royalty and tax payment (in crores) 523 572 620 620 758 347 424 461 608 509 744 935 1447 1054 930 1047 (budgete d) 3882 4505 4986 5012 5681 39.20 40.32 41.75 42.17 44.90 44.98 03-04 39.53 04-05 41.41 05-06 43.20 06-07 43.21 07-08 43.51 08-09 43.03

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in Nagpur district which is located in north side of Nagpur city. It has 9 underground (UG) mines and 2 opencast (OC) mines, located in the five subareas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saoner of Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur. NAGPUR AREA comprises of the following projects/mines:


A. ONGOING PROJECTS/MINES: i) ii) iii) iv) v) vi) vii) viii) Pipla U/G Silewara U/G AB Incline U/G Saoner U/G Patansaongi U/G Kamptee UG Conversion to OC Inder U/G Gondegaon OC B. NEW PROJECTS: Saoner Sub-Area Kamptee Sub-Area Gondegaon Sub-Area Silewara Sub-Area

i) ii) iii) iv) v) vi)

Adasa U/G of Saoner Sub-Area Bhanegaon O/C of Silewara Sub-Area Singhori O/C of Silewara Sub-Area Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area Inder U/G to O/C of Kamptee Sub-Area Gondegaon O/C (Extension) of Gondegaon Sub-Area

Presently there are 250 employees working in Nagpur area office of WCL. In June 2007, Government has granted status of MINIRATNA to the company and now the motto of the company is to achieve the status of a NAVRATNA company in the days to come. In order to achieve this goal, the company has to put in their best efforts and work as one cohesive unit with focused attention on:1) Sound corporate Governance 2) Timely completion of new projects and advance planning for opening new mines.

3) Efficient utilization of all available resources with more trust on human
resource, the most precious one. 4) High priority to consumer satisfaction. 5) Economizing cost and Maximizing profitability as a true commercial organization.


6) Achieving high standards of safety of men, material and vital installations.

7) Diversification of activities and exploring new avenues as business
strategy in the form of joint ventures etc. The first quarter of 2008 had been of glorious achievements where targets were surpassed and performance of the company in terms of achievements against assigned targets was highest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL family. (Workers, staff, officers, trade union leaders and directors) who are providing sound corporate governance in achieving the organizational goal. There are 11 major departments in area office named as: 1) 2) 3) 4) 5) 6) 7) 8) 9) Finance department Sales and Marketing department Personnel department Mining department Material management department Excavation department Civil department E & M department (Electrical & Mechanical) Planning department

10) Training department 11) Security department Out of all these departments mining is the main department of this organization. Beside these there are also many minor departments. The main and basic facilities provided to the employees of area office are: - medical, housing, education, community development, etc. MISSION The mission of the company is to become a “NAVRATNA” company by achieving its target goal.



Welfare services may broadly be classified into two categories:

1) Intramental Activities: - which are provided within
the establishment such as toilets, rest centers, canteen, uniforms etc.

2) Extramental





outside the establishment such as family planning, child welfare, co-operative stores credit societies, vocational guidance, holiday, home leave, travel facilities. Intramural activities:Drinking water Toilets Washing and Bathing facilities Rest shelters Uniform and protective clothing Recreation facilities Canteen Extramural activities:Housing Education facilities Maternity benefits Transportation Sport facilities Vocational Training Holiday home Social insurance Labour welfare work may also be divided into categories:1. Statutory welfare facilities: Washing facilities


Consumer co-operative store Education Housing Transportation Recreation Canteen, Lunchroom facilities Restroom facilities Clothing facilities 2. Non-statutory labour welfare facilities: Uniform Safety helmet Driving helmet Sweaters Raincoats Marriage loan facilities Bonus Welfare fund Credit society Leave provision The welfare board at corporate level consisting of equal representatives of the workman and management, has been planning, supervising, monitoring and evaluating various measures. Similarly, area welfare committee has been functioning in the areas for ensuring proper implementation of welfare activities. In every year one welfare/improving quality of life fortnight is being celebrated. In providing more and more welfare amenities and in their maintenance, tremendous enthusiasm and determination is generated during this fortnight. It is evident during this period that everybody takes special effort to see that his contribution is recognized and does not go unrecognized, both as an individual and as a team. Even unit tries to be ahead of others in true and healthy competition spirit. An atmosphere of healthy competition is evidenced during this period.


Community Development & Welfare Activities:Mining of coal has profound impact on the communities living in the nearby villages where the mines are established. The obvious impact of introduction of any industrial activity in rural and tribal areas is change in the socioeconomic profile of the area. In the above context, Coal India, WCL and the Nagpur Area strongly believe that the people living around are an important stake holder in the process of mine development and for a sustainable development; they have to be given share of the benefits of development of the mining projects. For this specific purpose and objective, CIL has laid down a guideline and policy for community and peripheral development. The subsidiaries prepare annual action plans by adapting the CIL-CD Policy for its implementation in its command area. Such activities are normally taken up in the peripheral villages within a distance of 8km from the mines. The key areas of the referred community development and welfare activities, undertaken on the annual basis in the peripheral villages around the mines are broadly as under:-


Creation of community assets (infrastructure) like provision for drinking water, construction of school buildings, check dams, village roads/ linked roads and culverts, dispensary and health center, community centers, market place etc.


Skill development & Capacity building, like vocational training, income generation programmes, entreurship development programme, literacy programme, adult education etc.


Awareness programmes and community activities like health camp, medical aids, family planning camps, immunization camp, and eye checkup camp etc.


Sports and Cultural Activities Plantation The beneficiaries of community development activities are normally inhabitants living in the periphery normally within a distance of 8 km from the mine boundary or any other location as may be


decided by the community development committee in consultation with the State Government authorities. The beneficiaries include all communities including employees of WCL, non-employees, SC’s & ST’s and all other communities living in the villages under consideration. Care is also taken that the community development budget allocation covers Special Component Plan (SCP) for benefit of the Scheduled Castes, Tribal Sub Plan (TSP) for benefit of the tribal groups and Community Development Plan (CDP) for benefit of the community at large. Care is also taken to utilize at least 15% & 8% of the annual community development allocations against SCP & TSP respectively. The assets created under the resettlement activities will be handed over to the Gram Panchayat / State authorities on completion, for smooth operation and maintenance.

Medical Facilities:
a) Scheme for reimbursement of hospitalization expenses: The scheme is intended to provide relief to the employees in meeting the hospitalization expenses incurred for self and/or dependents. The benefit under the scheme is availability for minor and major operations. The company avails all the expenses by reimbursing the total amount paid by the employee at the time of treatment. b) Reimbursement of expenses of medical check-up: The company has its own hospital which is situated in each area. Doctors and nurses in these hospitals are appointed by the company itself. The employees can take treatment from these hospitals without paying any charge and they can take the medicines from the medical stores which are in the panel of this company.

Housing Facilities:
a) Company quarters: The company provides quarters to the employees working in their organization. With this they get some more facilities like drinking water, free electricity, no tax or rent for house etc.


b) House rent allowances: The area office is providing house rent allowances to the employees who are not using the housing facility provided by the company. Such employees stay in the house of their choice by paying rent. For that they get HR allowance depending on their basic. These people get some proportionate share of their basic as house rent decided by the company.

School Bus Facility:
The children of the employees who are studying in schools and colleges gets school bus facility so that they can reach to their Destination properly.

Education facilities:
The talented students / children of the working employees get scholarship for their performance. The company loan for higher education. They also motivate also provides by children

conducting competitions and by distributing prizes to them. Funds are also given to the corporation school for the school building and for the upliftment of the children.

Company needs land for mines (where the coal is present) so the land owners are requested to hand over their land to government and in its place company provides job to one of the family member according to his/her qualification. Besides this they also gets some compensation according to the government policies.

Sports and Cultural Activities:
Every year sports and other events are organized for the enjoyment of the worker and their family members. Cultural activities are also conducted on many occasions.

Funds for Community Development:

The company provides funds for the community development such as electricity, water supply, roads, street lights etc…

A good and well maintained clean canteen facility is available at the area office premises, for the employees. SC/ST PLANS: Organization provides scholarship to children of employees of SC/ST. The percentage to avail benefit is comparatively low than the open category. Also, the organization helps the schools and library which belongs to SC/ST’s.

Good working conditions:
The working conditions in the area office are excellent. The environment is neat and clean. Lots of greenery is present in the office premises such pleasant environment keeps employees fit and fine. Besides these major facilities there are many more facilities like mini LTC and major LTC. Plants are distributed to the employees in environment week; Ganesh Utsav, New Year, Independence day, republic day etc are celebrated for the enjoyment of the employee and his family. Perks and allowance: Common Perquisites: 1) Infrastructure 2) LTC Facility 3) Subsidized electricity Domestic & Residential: 1) Domestic assistance 2) Electricity allowance 3) 1) 2) Fuel allowance Study in schools Study in colleges Education Allowance:


3) 4) 5)

Study in UG/PG Professional Institution Hostel allowance Professional development allowance

Transportation Allowance Personal allowance etc. Welfare programmes in Area Office WCL 1) Revenue Welfare Budget The budget proposal as per Action Plan is prepared by the Area Welfare Committees at Area Level and submitted to Welfare Deptt. for deliberation in the welfare board. The welfare board then examines the proposals areawise, headwise and recommends for approval to the chairman welfare board and Director Finance and CMD. Finally after approval the Rev. Welfare budget is communicated to the areas for its implementations. 2) Monitoring by the welfare board The welfare board visits the areas as per the calendar prepared to monitor the activities of the area and see the implementation of the budget/expenditure. The welfare board interacts with the area welfare committees at area level.

3) 15th August Awards
The welfare board distributes the awards to the awardees on this date every year. The proposals based on the norms prepared by the welfare board are called from the areas. The same is compiled by welfare department and awardees list finalized by the welfare board and approved by the chairman welfare board and CMD and the awards are distributed on the 15th August Independence day functions at WCL Head quarter.

4) Welfare Fortnight Inspection To improve the standard of living and quality of life, of employees the welfare board has formulated norms on all welfare activities for which


areawise/inter area competitions are held at company level. At the area level the Ist phase Inter Sub Areas welfare fortnightly competitions are held. The IInd phase inspection is conducted by the welfare board. After the inspection the result is compiled and the prizes are distributed at a grand function which is graced by the Hon’ble Coal Minister.

5) Areawise Union Representation (check off system every year) in the
area welfare committee The criteria has been prepared by the welfare board. Every year based on the check off system figure and the manpower as on ¼ the calculations are worked out on the basis of the approved criteria for working out the union representation in the area welfare committee and approved by the competent authority and circulated to areas for nominations of members by the welfare board, for functioning of welfare committee. 6) Community & Peripheral Development Programme Various developmental activities for the community residing in & around its various mining areas for the benefit of its employees, their wards, and the local populace are undertaken. Such developmental activities are also undertaken in the town and villages, adjoining coal mining belt, generally within a radius of 8kms. For the benefit of general popular. For which the budgetary provision is made at the rate Rs.1/- per tonne of coal produced during the previous year. While planning the activities, to be undertaken in each financial year, requests and recommendations from village Panchyat, Local District Authorities and Peoples Representatives are considered. The activities undertaken include: 1) Construction of approach roads. 2) Tarring of roads. 3) Digging of Borewels. 4) Providing & Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines. 7) Providing and Fitting Street Lights. 8) Construction/ Installation of Water Tanks. 9) Construction of additional rooms in existing school building. 10) Providing school furniture and other Lab. Items. 11) Providing books, almirah etc. for libraries. 12) Construction of check dams. 13) Construction of Community Centers. 14) Village sports. 15)


Medical camps. 16) Construction of Cremation Place/Sheds. 17) Assistance to various social organization/NGO’s for the development of physically/mentally handicapped persons, cultural/sports activities etc. The implementations of these activities are monitored by the area welfare committee at area level and welfare board at the company level. 7) Sports and Cultural Activities The welfare board monitors the activities of sports and cultural activities of all the areas. The function of sports & cultural activities are held on the behalf of the welfare board in each areas. The welfare board monitors the activities of sports and cultural activities of all the areas.

Western Coalfield Limited Nagpur Welfare Budget (Rs. In lakhs)
PARTICULARS School and Education Medical Services Resi/ Welfare/ Colony Roads Sports/Recreation/Culture: Mahila Mandal Other Expenses SC/ST Plans Water Supply Community Development Special Sanction/Welfare Board GRAND TOTAL 04-05 27 270 195 11 1 5 18 72 16 75 690 06-07 30 345 206 15 1 6 56 70 33 28 790 08-09 22 544 472 30 1 15 38 105 61 1288

Research is the process of systematic and in-depth study or search for any particular topic, subject or area of investigation, backed by collection,


compilation, presentation and interpretation of relevant details or data. Research methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. Research may develop hypothesis and test it. In it we study the various steps that are generally adopted by the researcher in studying his research problem along with the logic behind them. Research must be based on fact observable data forms a sound basis for research inductive investigation lead better support to research finding for analyzing facts a scientific methodology of analysis must be developed and result interpreted logically. It is necessary for the researcher to know not only the research method or techniques but also the methodology. Thus, when we talk of research methodology we not only talk of the research methods but also consider the logic behind the methods we use in the context of our research study and explain why we are using a particular method or technique and why we are not using others so that research results are capable of being evaluated either by the researcher himself or by others. Research problems would result in certain conclusions by means of logical analysis which the decision-maker may use for his action or solution.

1) To study the welfare facilities provided to employees by Nagpur Area
Office WCL. 2) To study how the organization motivate the employees by identifying and satisfying their unsatisfied needs.


3) To know which special facilities are provided to reserved class categories like SC, ST, OBC etc.. by the organization.

Employees of Nagpur area office WCL are found to be satisfied with the welfare facilities provided by their organization.

In research process, the first and foremost step is selecting and defining a research problem. A researcher should at first find the problem. Then he should formulate it so that it becomes susceptible to research. For a systematic presentation, the process of research may be classified under three stages- primary stage, secondary stage, and the tertiary stage. The primary stage includes:i) ii) iii) iv) Observation Interest Formulating research problem Documentation Preparation of a bibliography & Research design


The secondary stage includes:i) ii) iii) iv) v) vi) Project planning Data collection Analysis of data Testing of hypothesis Interpretation Questionnaire preparation

The tertiary stage includes:i) ii) iii) Report writing Observation, suggestions, and conclusions. Preparation of a bibliography


Research starts with observation, which leads to curiosity to learn more about what has been observed. While observation leads to research the research results in elaborate observations and conclusions; or even further research. The observation method is widely used mainly because of its simplicity, usefulness in the framing of hypothesis, its accuracy; the possibility of getting convincing results, the possibility of the test of validity etc. to be precise, observation tends to be the basic of any research.

The observation of certain occurrences creates an interest and inquisitiveness in the mind of the research to study it future. This is the basis of interest to study the subject matter of observation. The interest is the guiding force behind any research.

The research problem undertaken for study must be carefully selected. The problem must be defined thoroughly and should be framed into meaningful terms from the analytical point of view. The area of working must be decided. I have defined my problem as “To study the welfare facilities provided to employees by Nagpur Area Office WCL. I had got the information from the HOD of HR department and from some of the employees. Industrial progress largely depend on committee labour force the benefits which go under this nomenclature are of great importance to the employee and which he is enable to secure by himself. The scheme


of labour welfare may be regarded as a wise investment which should on usually does brings profitable return in the form of greater efficiency. Thus we can say that welfare facilities are the base of effective and efficient working of the employees in the organization in my opinion welfare has a great importance in the organization.

The documentary source is an important source of information for a researcher. A document is any thing in writing a record, files or diaries, published or unpublished- which can be extracted and used in research. It is a very valuable source of information for a research. Documentation is the process of collecting & extracting the documents which are relevant to research.

After formulating the problem the research design has to be prepared. Preparation of research design involves selection of means of obtaining information, time available for research and selection of method of tabulation & presentation of data. The research of my project is descriptive study. I have obtained information by the HOD of the HR Department and some of the employees of the organization & also from annual reports of company, newspapers, magazines and websites.

Project planning is the first step in actually conducting & directing a research project. It is one of the most important tasks of a researcher. This includes formulation of the research objectives & goals and determining ways of achieving them.

Data collection is one of the most important aspects of research. For the success of any project accurate data is very important and


necessary. The information collected through research methodology must be accurate and relevant. The data collection method can be classified into two methods:Primary Data Secondary Data Primary Data: Data collected by a researcher is known as primary data. It is collected by a person for his own use obtained from findings. This is considered as first hand information. This is that data which is collected by us to meet our own specific purpose. The data is collected by the means of questionnaire filled in by the employees at different posts of Nagpur area office. This method of data collection is very popular particularly in big organizations. THE RESEARCH APPROACH: Survey Method THE RESEARCH INSTRUMENT: Questionnaire THE RESPONDENTS: The employees of the organization. Secondary Data: Secondary data means data that are already available ie, they refer to data which has already been collected and analyzed by some one else. This type of data information can also be used by the researcher for his use as second hand information sources through which secondary data can be collected. Secondary data may either be published data or unpublished data. Published data used here is from:i) ii) Magazines Annual reports of the company Newspapers etc.


The sources of unpublished data are diaries, letters, unpublished internal records made available by staff members etc.


Thus, the primary source of data collection was the interview and questionnaire methods. The secondary data was collected through magazines, annual reports of the company, internal records of the organization and through websites.

Once the collection of data is complete, it should be analyzed and processed through classification tabulation etc in accordance with the subject matter. A careful planning of the analytical framework should therefore be done by the researcher. Data analysis is carried out by arranging the data received by the employees in an excel sheet. This data is then converted into graphical forms. Pie charts have also been used for the tabulation and interpretation of data collected.

After analyzing the data hypothesis testing is done. It will result in either accepting the hypothesis or rejecting it.

After testing the hypothesis the researcher comes out with his conclusions. The explanation of theory can also be considered as interpretation.

The basic requisite of any research study is the appropriate data which can be collected with the help of a schedule or a questionnaire. With the help of questionnaire it is easy to determine the satisfaction level of so many employees in the organization.

SAMPLING SIZE The sampling size on which the analysis is based is 72.


SAMPLING TECHNIQUES The sampling technique used for carrying out this study is RANDOM sampling technique.







Finally the researcher has to prepare a final report along with conclusion and suggestions.

At the end of any research report a bibliography is generally added. This is the list of books, publications, periodicals, journals, reports, etc which are used by the researcher in connection with the study.



Q. 1) How many facilities provided by the company to you?


25% Canteen Housing Education Medical



Conclusion:- Basic facilities are provided to the employees in the form of above mentioned facilities.

Q.2) How many special facilities have you availed?


30% 62%

2 to 5 5 to 6 6 and above

Conclusion:- More than six special facilities are availed by 62% employees.


Q.3) How many facilities are you availing on routine basis?

15% 1 to 5 25% 5 to 10 60% 10 and above





routine welfare facility 60% are saying that they are availing 10 and above facilities on routine basis rest 25 % and 15% saying

that they are availing 5 to 10 and 1 to 5 respectively.

Q.4) How many facilities are provided for education of children to employees?



Bus facility School facility Education loan facility

Conclusion:- This suggest employees are quit satisfied with the facilities provided to them and it also help in improving their morale.


Q.5) Are you getting wages as per basic minimum criteria allotted by government?

5% 20% Yes No No Suggestions 75%

Conclusion:- 75% of the employees are accepted that they are getting wages as per the basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities?

10% 40%

1 week 2 to 3 week 3 to 4 week 50%

Conclusion:-Welfare facility can those be sanctioned within a time period of 2 to 3 week making the progress. Quite easy for employees.


Q.7) Is there suitable ventilation and good environment in the work place?

15% Yes 20% 65% No No Suggestions

Q.8) Is the work place regularly cleaned?

90 80 70 60 50 40 30 20 10 0 YES NO


Q.9) How much are you satisfied by the procedure of availing routine welfare facilities?

5% 5% 30% highly satisfied satisfied partly satisfied not satisfied 60%
Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of the employees is 5% partly satisfied and 5% are not satisfied.

Q.10) How much are you satisfied by the procedure of availing special welfare

4% 6% highly satisfied 28% 62% satisfied partly satisfied not satisfied

Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the employees are 6% partly satisfied and 4% are not satisfied.


Q.11) Kindly suggest the methods of improving or adding special welfare facilities?


17% No improvement early action should be taken proper time should be taken


Q.12) Does welfare benefits provided by the organization plays as a motivational factor?


highly agree 45% 53% agree disagree

Conclusion:- 53% employees are highly agree that the welfare benefits provided by the organization plays a motivational factor.


Q.13) Do you get medical reimbursement on time?

15% 2% 53% 30%

yes and with full reimbursement yes but with reduced reimbursement No

Not applicable
Conclusion:- 53% employees agree that they gets full medical reimbursement.

Q.14) Briefly explain the procedure of availing routine welfare facilities in points?

5% 25%

making appli,submit prof n imme sanc only application is required just an approach

Conclusion:- 5% employees says that just an approach is required to avail the routine welfare facility while 25% employees says that to make the


application submit the proof and the 70% employees says that only application is required.

Q.15) Briefly explain the procedure availing the special welfare facilities in points?

20% 5%

lengthy process

not availed


apply take approval n show proof

Conclusion:- 5% of the employees of organization says that they had not availed any special welfare facility 75% says that the procedure is apply the approval and show proof and the other 20% says that the procedure is too lengthy process.


The employees of the organization are found to be satisfied with the facilities period for provided to them by the company. sanctioning special welfare facility should be reduced. They still want more focus on family welfare. They want that the time More than 70% of the employees agree that the welfare facilities are provided to them and they are availing special welfare facilities according to their need. A neat, clean and peaceful environment of the organization helps in maintaining satisfaction and enthusiasm to perform work among the employees. The employees of the Nagpur Area Office of WCL are highly satisfied with the routine welfare facilities which they are availing on a regular basis. The routine welfare facilities are availed by each employee in the organization by simply filling an application, without any proof and the time required is also nominal. The time required for sanctioning the special welfare facilities is 2-3 week. The process of availing special welfare facility is very lengthy and hence it can be availed by following simple process.



1) Sanctioning time of special welfare facility should be reduced. 2) New facilities should be added to the existing ones by early action taken by management. 3) Medical reimbursement should also be continued after the retirement.

1) The study does not cover the entire work for as sample size is 72. 2) The study is based on a particular class of employees i.e. Officer, clerk etc. 3) The result depends on the answers received from respondent which may be biased.



Sr.No 1 2

Authors V.S.P.Rao K.Ashwathappa

Year 2000 1997

Title Human Resource Human Resource and Personal Management Khanan Bharti

City of publication New Delhi

Publisher Excel Books

New Delhi

Tata Mc GrawHill Publishing Co. Ltd. WCL Coal Estate, Civil Lines, Nagpur


Company Magazines -



Annual Reports of Organization Internal Records of Organization Websites:- www.westerncoal.nic.in www.coalindia.nic.in


PLEASE TICK 1) How many facilities provided by the company to you? Canteen Education Housing Medical

2) How many special facilities have you availed? 2 to 5 5 to 6 6 and above

3) How many facilities are you availing on routine basis? 1 to 5 5 to 10 10 and above

4) How many facilities are provided for education of children to employees? Bus Facilities School Facilities Educational loan facilities 5) Are you getting wages as per basic minimum criteria allotted by Government? Yes No No Suggestions

6) How much time it will take for sanctioning special welfare facility? 1-2 week 2-3 week 3-4 week

7) Is there suitable ventilation and good environment in the work place? Yes No No Suggestions


8) Is the work place regularly cleaned? Yes No

9) How much are you satisfied by the procedure of availing routine welfare facilities? Highly satisfied Satisfied Partly satisfied Not satisfied 10) How much are you satisfied by the procedure of availing Special welfare facilities? Highly satisfied Satisfied Partly satisfied Not satisfied 11)Kindly suggest the methods of improving or adding special Welfare facilities? No improvement Early action should be taken Proper time should be taken 12) Does welfare benefits provided by the organization plays as a Motivational factor? Highly agree Agree Do not agree

13) Do you get medical reimbursement on time? Yes and with full reimbursement


Yes but with reduced reimbursement No reimbursement Not applicable 14) Briefly explain the procedure of availing routine welfare facilities in points. Making an application, submit proof and immediate sanction. Only application is required. Just an approach. 15) Briefly explain the procedure availing the special welfare facilities in points. Lengthy process Not availed Apply take approval and show proof. 16) Your comment and suggestion ……………………………………………………… ………………………………………………………


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