Application Lifecycle Management Solution Implementation with SAP Solution Manager

Solution Management Application Lifecycle Management SAP AG

Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

© 2010 SAP AG. All rights reserved. / Page 2

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© 2010 SAP AG. All rights reserved. / Page 3

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© SAP 2010 / Page 4

Application Lifecycle Management
An approach in six phases of ITIL application management
Upgrade Management
Comprehensive project support for release transitions

Solution Documentation
Central documentation of processes, system landscape, custom code, partner applications, …

Landscape Transformation
Management of business and IT driven changes in SAP landscapes

Requirements

Solution Implementation
Discover and realize enhanced business functionality Avoid disruption of business

Maintenance Management
Management of corrective software packages

Optimize

Design

Business Process Operations
Ensure business continuity Provide Business KPIs Business process benchmarking

Template Management
Operate Build and Test
Standardize configuration across multiple projects

Technical Operations
Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools

Deploy

Test Management
Change impact analysis End-to-end test management

Application Incident Management
Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks

Change Control Management
Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business processes incl. approval process

©

SAP AG 2010. All rights reserved. / Page 5

SAP Solution Manager Overview

SAP Solution Manager is your application management platform to manage your entire SAP solution landscape
SAP Solution Manager • provides tools, content and best practices for the complete life-cycle • integrates central administration of SAP NetWeaver to facilitate administration tasks • One single source of truth: contains documentation about the system landscape, all processes and documentation

SAP Solution Manager: the central platform that provides the integrated content, tools, and methodologies that you need to implement, support , operate, and monitor your SAP solution landscape

How can you support project teams using SAP Solution Manager for software implementation? Project Administration and Business Blueprint via SAP Solution Manager!
Methodical framework
Deliverables Accelerators Single source of information
BUSINESS

Milestones Business Blueprint Services Central

scope
Business Process Champion Key User Program Management QUALITY MANAGEMENT

Customer System Landscape Environment
Custom Development Test & Quality Team Business Process Operation SAP Technical Operations

Manage your team organization!
S AP N etWeav er C om posit ion S AP N etWeaver C ompos ition C RM S RM SCM P LM ERP C RM SRM SCM PLM E RP SAP N etWeaver Integrat ion

IT Infrastructure Team

IT

S AP N etWeav er C om posit ion

S AP N etWeav er C om posit ion

C RM

S RM

SCM

P LM

ERP

C RM

S RM

SCM

P LM

ERP

SAP N etWeaver Integrat ion
Project Team D i r k Jung P r o ject Manag er

E*:800
A n n e Klein S y s tem Adm inistr ator

SAP N etWeaver Integrat ion
L a r a So mm er A p p lication Im plem entation

D*:800
K u r t M aier Q u a lity Manag er

Q*:800

Manage the project deliverables in time!
SAP NetWeaver Integrat ion

P*:800

Preparation

May 01st, 2009

Re qu ir e m en t

Design

Build

Test

Deploy

June 01st, 2009

August 15th, 2009

October 20th, 2009

Novem ber 1st, 2009 Timelin e

Manage your project via one common Methodology! Manage your project transparent!

On source of information for your project configuration, development and test!

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© SAP 2010 / Page 8

Delivering Successful Solutions AcceleratedSAP (ASAP) Methodology

Description

AcceleratedSAP (ASAP) provides proven, comprehensive, repeatable and rich implementation methodology to streamline projects. ASAP covers implementations, upgrades, global template and rollout, and more.
More info
http://service.sap.com/asap

ASAP Implementation Phases

Project Preparation

Blueprint

Realization

Final Preparation

Go-Live Support

Run

Initiate, plan and set up your SAP project

Implement business and process requirements based on the Business Blueprint

Initial production support after cutover; transition to support processes

Capture requirements, document solution and technical design

Complete the preparation for system cutover

Run implemented SAP solution

Recent Development: Streamlined Roadmaps

The new ASAP Core significantly improves quality of content over entire project delivery lifecycle

Project Preparation

Blueprint

Realization

Final Preparation

Go-Live Support

Run

ASAP Core extends coverage to the entire value chain

New content for: Value Management, Modeling, SOA, Solution Manager, …

New Service links to SAP Service Browser

Significantly revised and updated content for traditional ASAP areas like Blueprint, Testing, etc. including accelerators and samples

ASAP Roadmaps Support the Process
In SAP Solution Manager HTML Version

Purpose: Project-independent use: Tailored access to roadmap content Use in a project: Track project progress along the work packages of the roadmap

Purpose: Content in read-only format to learn and leverage available accelerators

Roadmap Use

Roadmaps offer … Detailed information for all project phases and tasks Accelerators Status tracking Storage for administrative documents

SAP standard roadmaps are delivered with the ST-ICO component. All roadmaps can be assigned to solution manager projects. Possibility to create Customer specific methodology Roadmaps

Roadmap Use

Documents in Project-Related Roadmap
Project-related roadmaps offer storage and documentation of … Phase-related meeting minutes documentation Assignment of project administration related documents

Roadmap Use

SAP Solution Manager offers the creation of customerspecific methodology for all possible project types.

Roadmap Definition
Creation of Customer-Specific Roadmaps

Creation of Customer-Specific Roadmaps allows: Definition of own phases and tasks Creation of new structures Definition of specific entry screens Definition of content and/or descriptions Assignment of accelerators

Roadmaps Add Value to the Implementation

Why and how you should do it

What to do, and when to do it

Who participates

Subject area

Accelerators, samples, templates

ASAP Implementation Roadmap
How the Deliverable Groups Map to SAP Solution Manager
SAP Solution Manager in Implementation
Project Preparation
Provide initial planning and preparation for your SAP project

Blueprint
Document the business process requirements

Realization
Implement business and process requirements

Final Preparation
Complete the preparation for Go-Live

Go Live Support
Cutover to live productive operation & continuous support

Run SAP

Operate your SAP Solution

Project Definition Define System Landscape

Define Business Blueprint Define Enhancements & Develop.

Configuration

End User Training & Documentation

Handover

End-User Support Change Management Application Management Business Process Operation
Custom Code/ Technical Operation

Development Customizing Synchronization Testing

Solution Directory

SAP Solution Manager – Supporting implementation features
Project Administration Issue Tracking / Monitoring / Reporting Roadmaps

Technical Infrastructure Mgmt.

How Do I Get the Latest Content? ST-ICO Download from /swdc

ASAP Roadmaps
Summary of Benefits
Standardized approach for the entire project team that helps to:
Mitigate risks Attack key time consumers Reduce project costs and related effort

Proven procedure outlining:
Key activities / deliverables Guidance on how to master critical pain points The sequence and dependencies of the different project activities

Central point of access and guidance for the project:
in a comprehensive structured format available as offline version (HTML format) Flexible content updates via SAP Service Marketplace

Seamless integration within SAP Solution Manager!

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© SAP 2010 / Page 21

Picture

The Project Preparation function enables you as project manager to initiate, plan, and prepare your project. You define your features of your project plan, agree on project standards, draw up a schedule and assemble the project team. You also define the implementation scope and plan for technical requirements and infrastructure.

Prepare your project in SAP Solution Manager
Innovation Requirements Define your Project Type Document the Project Charter Define the Project Methodology Define you Project Organization Define the Project System Landscape Define your Milestones

Define Your Requirements
Project Preparation
End-to-End approach from SAP’s Business Process Repository or customerspecific requirements to productive customer solutions.

Project Preparation

Configuration

Blueprint BPR Modeling Tool Global Roll-out Template Project

Testing

Upgrade/ Maintenance Solution

End User Training

© 2010 SAP AG. All rights reserved. / Page 23

Implementation and Upgrade Work Center
Overview

Project Type
Select and displays your project approach
Define your project type
Implementation Project Used for new system implementation Template Project Used to create a template for other projects Upgrade Project Used for technical and/or functional system upgrade Maintenance Project Used to maintain an existing customer solution Safeguarding Project Used to resolve a critical situation during the implementation or use of an SAP solution Optimization Project Used e.g. for service delivery to optimize the performance of business processes or a software solution

Project Manager…

Provide a solid basis for implementing your software successfully and running your project effectively

Define Project
Assign General Data
Define general project data
Person responsible for the project Project language: Determines in which language the selected business content is displayed and stored Overall project status and time frame for plan and actual data

Project Manager…

Define general data of the project

Project Description
Create and assign your project description centrally
Project Description
provides a consistent presentation of information delivers a clear statement if project scope aligns stakeholders around the scope of a project formally gains stakeholders commitment to project

Project Manager…

Document the project scope clearly and provide this information centrally as basis for your project calculation on budget, time and resources

Project Roadmap
Select or define your methodical framework for your project
Select / Maintain your project roadmap
use a SAP standard delivered roadmap or create your company specific roadmap to drive your project properly (RMDEF, RMAUTH) re-use the roadmap of your choice in all implementation and upgrade projects to reduce time, cost and risk

Project Manager…

Provide a clear project methodology to manage your project efficiently ontime and within budget Reduce ineffective template and document searches by providing accelerators and user specific work lists to your team

Roadmaps
provides a methodical framework for projects via phases work packages – activities/ deliverables

tasks / methods

displays the navigation structure delivers milestones, services, topic descriptions, accelerators which are aligned to the roadmap structure

Maintain Your Project Roadmap Manage your deliverables and project status easily

People Involved
Manage your project team centrally
Assign your project resources in preparation for
allocating project team members to roadmap work packages, activities/ deliverables and tasks / methods assigning project role and maintaining authorizations to team members restricting authorization on node level reporting your project status

Project Manager…

Provide transparency and reduce your time and effort via a central maintained people management Provide transparency of project tasks and activities via work lists

Reallocate assigned roadmap work packages, activities/ deliverables and tasks / methods to new team members by replacing project team members centrally

People Involved
Manage your team organization
Project Organization BUSINESS
Program Management Business Process Champion Key User

QUALITY MANAGEMENT Custom Development Test & Quality Team IT Infrastructure Team Business Process Operation SAP Technical Operations

IT

Maintained Project Team Members

People Involved
Manage your project work packages
Assign team members to tasks and activities
Re-use team member information maintained on the overall project team member list Provide team members with individual work lists to increase your team efficiency Ease your monitoring of the current status of the project

System Landscape
Maintain your planned systems landscape for a faster project start
Define your system landscape for a transparent system management
System Administrator.. logical components group together different systems with the same product release decoupling the logical and physical systems transparency across all projects readiness for process models documentation before system availability centrally changes transparent to all projects

Assure a quick project start without technical dependencies Decouple process model documentation and system availability Reduce the system complexity and provide a clear project system landscape

System Landscape
Maintain your planned and existing systems for your project

Customer System Landscape Environment

SAP NetWeaver Composition

SAP NetWeaver Composition

SAP NetWeaver Composition

SAP NetWeaver Composition

CRM

SRM

SCM

PLM

ERP

CRM

SRM

SCM

PLM

ERP

CRM

SRM

SCM

PLM

ERP

CRM

SRM

SCM

PLM

ERP

SAP NetWeaver Integration

SAP NetWeaver Integration

SAP NetWeaver Integration

SAP NetWeaver Integration

Eval System

Dev System

QA System

Prod System

Milestones
Reflect your project critical milestones
Assign the milestones to your Quality Gate Management in SAP Solution Manager
Project Manager… establish one single quality process via SAP Solution Manager transparency across application and technology stacks Detailed information on Quality Gate Management are provided via www.service.sap.com/ALM

Reflect your project critical milestones in your project as part of your defined Governance Process Reuse your milestones you defined in your Roadmap

Define Status Values for your project

Add Status Values in the same manner as documents

Define Key Words for your project

Add Key Words in the same manner as documents

Define Tab Visibility for your project

Choose which tabs will be visible for your project

Define Project
Documentation Types
Define document types
Create own document types and import template Change existing document types/templates

Project Manager…

Several documents Determines whether more than one document of the documentation type can be attached to one structure item (e.g. one template for business blueprint per process) File extension Determines which editor to launch if no template is set Blueprint Will be used for blueprint generation Global Doc Document Type automatically assigned to all projects or only to one project

Define the project standards, like documentation types, key words and status values

Define Documentation Types for your project

Select Document Types to add to your project

Picture

The purpose of the Business Blueprint phase is to outline the current situation as defined in workshops so you can compile a Business Blueprint documenting the target state of the solution being implemented and the resultant requirements. The conceptual design draw up by the project team members therefore describes how your enterprise wants to map its business processes using SAP and non-SAP systems.

Prepare your Business Blueprint in SAP Solution Manager
Draw your conceptual design Document your project as structure Distribute the work to your team Define how the processes run in the systems Document the processes on business level Assign the business team to the processes

Working with the Business Blueprint
Structure Items
Define/Maintain/Assign your structure item and use
Organizational units (e.g. Sales Group, Service Group, Billing Group) to document groups affected by the project in their daily work Master Data (e.g. Pricing Conditions, Cross Selling Data, Marketing Attributes) to document data which are related to the business processes Business Scenario on a three-level structure layer (Business Scenario, Business process, Process steps) and Business Scenario related Organizational unit and Master Data Interface Scenarios between logical components

Business Process Expert..

Draw your conceptual design for your project on a structured level

Business Blueprint Structure Items
Maintain Organizational Units, Master Data and Interfaces

Business Blueprint Structure

Document your project as a structure based on Business scenarios, business processes and process steps
Business Process Expert..

Incorporate virtual levels (using name conventions and prefixes) if you need to work with additional levels Complete your scenario’s definition by linking or assigning master data and organizational units which shows how the company is organized Get a graphical display of your component-specific or crosscomponent scenario

Document your project as a structure based on business views

Support your documentation
Model your business processes in ARIS for SAP NetWeaver and use a standard interface to transfer structure to a SAP Solution Manager project. Once your project is completed and live, use Solution Documentation Assistant to verify your documented business process structure and to check the completeness of your documentation

Business Blueprint Structure
Structure Levels – Example

Business Scenario

Demand Planning

A business scenario is a set of processes that define a business task in a comprehensive and self-contained manner on a macro level

Business Process

Sales Order Processing: Make/ Assembly To Order

A process is a set of logically related activities performed to achieve a defined business outcome (cf. Davenport & Short, 1990)

Process Step

Create Inquiry

A process step is an elementary activity performed to accomplish a process

Transaction(s)
Process flow visualized by component view

VA11 VA12 VA13 VA15 V.03

Create inquiry Change inquiry Display inquiry List Inquiries List of incomplete inquiries

Business Blueprint Structure
Scoping of a Customer Solution using Business Process Repository

SAP Solution Manager

Customer specific solution

SAP’s delivered implementation content (documentation, IMG assignment, test cases,...)

Implementation Content Online View https://implementationcontent.sap.com/bpr

Business Process Structure: Potential Sources
Discover - Implementation Content
Implementation content in form of the Business Process Repository (BPR) serves as
starting point for business process documentation
Example: Business scenario imported from BPR into Business Blueprint Functionality
2500 pre-defied business scenarios and processes Can be imported into SAP Solution Manager business blueprint or solutions Can be imported at business scenario, business process, business process step level

Choose ‘BPR’ as documentation source

Benefits
F4 help to access BPR

Reduces the effort creating an initial documentation of business processes Possibility to verify existing documentation with SAP standards

Select SAP standard business scenario and related products versions from BPR selection help

Limitations
SAP implementation content wording potentially not comprehensive to company specific wording Potentially manual adjustments needed to suit company specific process flow

Business Process Structure: Interfaces
Definition and Assignments
Interfaces are documented in the structure, and then can be assigned to the Graphics.
Example: Interface scenario structure element

Name the new Interface

Maintain technical attributes

Business Process Structure: Interfaces
Definition and Assignments
Interfaces are documented in the structure, and then can be assigned to the Graphics.
Example: Interface scenario structure element

4. Assign to Graphics Tab

3. New Interface Defined

Process Administration
Distribute the work
Manage roles and responsibilities to define your business blueprint Assign Team Members to business process structure nodes (business scenario, business process or business process step) Provide team members with individual work lists

Team Lead ..

Create project member specific work packages Provide the work packages to your project members Get full project transparency

Process Administration
Example

Technical Objects
Define how your business processes run in the systems
Reflect your defined processes on a technical level
Document which processes are executed in which system Document which standard or customer specific technical objects are executed to run the process in the daily business Assign business processes to the related logical component Start conducting the initial test Call assigned transactions, URLs and programs Navigate to the relevant application

Team Member ..

Define how your business processes run in SAP and Non SAP systems
*)

Restricted SAP Solution Manager functionalities for Non SAP systems
*)

Process Documentation
Document how your processes run on a business level
Define and describe processes on a business level (Purpose, Process Flow, Result, for instance) Access business scenario and business process documentation if you used predefined implementation content from Business Process Repository Create your project-specific documentation Reflect your actual scenarios and process documentation and include requirements, implementation options, and process flow Use your initial test perception to supply input for requirements regarding enhancements and customer developments (including interface definition, program developments and data transfer) Mark your documentation on Business Blueprint relevance for the final document

Team Member ..

Define and describe processes on a business level (Purpose, Process Flow, Result, for instance)

Process Documentation
Assign Documents to Structure Nodes
Create/ link, edit, store, upload and download requirement documents Predefined document types for SAP-delivered documents, e.g. scenario descriptions, installation guides, accelerators … Blueprint relevant documentation Configuration documentation Developments - interfaces, forms, reports, defined in project administration Reporting features to track and filter documents

Team Member ..

Define and assign process documentation to processes on a business level

Business Blueprint Documentation

Business Scenario

Scenario Docs

Key Decision Key Docs Decision Docs

Business Process

Process Docs

Key Decision Key Docs Decision Docs

Gap Docs Gap Docs

Func. Specs Func. Specs

Component e.g., SAP ERP

Process Step

Process Steps Docs

Key Decision Key Docs Decision Docs

Gap Docs Gap Docs

Func. Specs Func. Specs

Transaction Tab

Transactions

End Users Involved
Provide transparency of End Users who execute the process
Assign End Users affected by the project Get transparency on project affected Users (End User, Organizations or Job descriptions) Reuse the your End User assignments to distribute the elearning maps to them

Business Process Expert

Provide transparency of End Users who execute the process

Blueprint Status - Get transparency and report your Business Blueprint status to your management
Analyze administration information which supports focusing on specific data such as status of work lists or planned dates Analyze the assignments in the project structure which supports focusing on information on scenario, process and process step level

Team Lead…

Report your business blueprint to identify time and task critical issues

Picture

The Business Blueprint phase ends with a Business Blueprint sign-off. The Business Blueprint is frozen at a particular point and sign of by process owners and IT managers from individual departments.

Close your Business Blueprint
Lock the Blueprint Assign the Related Documents Create the Business Blueprint To-Be Processes & Interfaces

Project Status Get transparency and report your project status
Get your final approval for the Business Blueprint Lock the Business Blueprint phase centrally Prevent changes being made to Process structure Blueprint-relevant documents Administrative data Create your Business Blueprint document as an MS Word document and store it as a final version in SAP Solution Manager (PDF-File)

Project Manager…

End your Business Blueprint phase clearly

Final Approval and Lock of the Business Blueprint
Get your final approval for the project documentation

Lock the Business Blueprint

Overview of Configuration Activities

Configuration
Configure processes using predefined IMG activities Create and assign BC Sets

Development
Assign global customer-specific developments (programs, transactions etc.)

Test Cases
Record sample / master data as CATTs Create standard test cases (test case description, CATTs, eCATTs )

Note: Re-use of existing configuration possible. Translation or process structure can be triggered using SAP standard translation tools.

Legend: IMG –> SAP Implementation Guide BC Set -> Business Configuration Set CATT -> Computer Aided Test Tool

© SAP AG 2009. All rights reserved. / Page 62

Business Blueprint and Configuration
Facilitates the preparation for your test activities Features for Test Preparation:
Create, upload and maintain Test Cases Manual Test Cases Automated Tests
eCATT 3rd party (e.g. HP Quick Test Professional, Compuware Test Partner, ..)

Assign/Upload Test Cases to Business Processes

Business Process attributes and Test Case attributes to allow systematic Test Planning and Reporting Priority Status Keywords / Customer attributes
e.g. relevance for legal requirements, Test Phases, …

Test Case Description based on customer specific template:

Responsible Person Links
e.g. Connect Test Case to business process description / requirement to allow traceability

Benefits:
Improved transparency as all project documents are managed in the same context including Test Cases Same handling for Manual Test Cases and Automated Test Cases for Test Planning, Execution and Reporting Reduced effort for upcoming Test activities (e.g. Test Case selection via Attributes)

Test Planning, Execution and Reporting

Test Planning
Business Blueprint with assigned Test Cases Generate Test Plans and Packages for selected Test Cases Assign Tester to Test Package

Test Scope Identification • Blueprint for new Solution • Change Impact Analysis for Solution Update Test Coverage check • Test Case review and creation of missing test cases • Test Case Assignment Report • Sign-Off of Test Scope

Test Planning • Select Test Cases for specific Phases (Test Plan)

Distribute Test Cases to Testers (Test Package) Define Test Workflow ( Sequences )

Test Execution
Tester Worklist to start manual and automated Tests Key Capabilities
• • •

Integrated Service Desk

Predefined Test Systems E-Mail notification via Workflow Status and Result Documentation

Test Reporting
Role based Capabilities: • Status Reporting (Realtime & BI) • Messages Reporting (Realtime & BI) • Test Progress (BI)

Status Analysis

Status Progress

Typical Test Process in SAP Solution Manager

Business Blueprint

Business Process Expert Quality Expert

Design, change Business Blueprint Perform Technical and Business Configuration Develop/maintain manual Test Cases Develop/maintain automated Test Cases Assign Attributes and create T-BOMs Check Availability of T-BOMs and Test Cases Run Analysis for intended Change Evaluate Result Create Test Plan

Change Impact Analysis

Quality Manager Test Coordinator

Test Planning

Test Coordinator

Create/Update Test Plans / Test Packages Assign Tester Setup Test Sequences Release Test Plan – Sign Off

Test Execution

Tester

Get E-Mail Notification Access Tester Worklist Perform manual Test Perform automated Test Document Result Perform Test Status Overview and Analysis Check Message Overview Check Test Progress Test Sign Off

Test Reporting

Test Coordinator Quality Manager Project Manager

Application Lifecycle Management
SAP Solution Manager Platform - Architecture
SAP Solution Manager
Configuration Testing Blueprint Business Process Change Analyzer Service Desk Issues Change Requests Quality Gates Root Cause Analysis End User Experience System Monitoring System Administration Tasks Upgrade Scope Service Delivery Maintenance Optimizer Learning Maps Business Process and Interface Monitoring Data Volume/Data Consistency Management Job Documentation Solution Documentation Assistant Custom Development Management Cockpit

© 2010 SAP AG. All rights reserved. / Page 66

Solution Directory Through the Solution Lifecycle
Project Preparation Blueprint Configuration Test Support/ Optimize Maintenance Project Go Live
Create And Synch

Upgrade Upgrade Project
Copy processes

Implementation/Template/Upgrade Project
Update or Re-copy Processes

Copy Processes

Solution Directory
Access with Service Tools Access with Service Tools Access with Service Tools

Feasibility Check Service SAP Solution Manager

Going Live Check Service SMA Service TIC

BPM Service SMO Service

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© SAP 2010 / Page 68

GlobalASAP Methodology
Overview

Leverage SAP Implementation experience

Description GlobalASAP delivers a process-oriented, clear, and concise methodology, the GlobalASAP Roadmap, to provide step by-step direction throughout your global or multi-site SAP implementation. GlobalASAP provides two roadmaps:
GlobalASAP Template Roadmap GlobalASAP Rollout Roadmap

More info
http://service.sap.com/roadmaps

Governance for Global Projects using Template Management and Solution Documentation Assistant
SAP Solution Manager
Template
(definition of global processes, examples for local processes)

Project
(Implementation of global and local processes)

Solution
(Execution of processes)

Global Rollout

Cut Over

Compare and Adjust
(Verification that all global processes are implemented locally)

Solution Documentation Assistant
(Verification that all global processes are executed locally)

Single source of the truth
(process description and execution)

SAP Solution Manager delivers End-to-End governance of global processes

© 2010 SAP AG. All rights reserved. / Page 70

Template Management Supporting Global Rollout – Process Overview (I)
1 Create global
template

HEADQUARTERS – Template Project
Enterprise Requirements – Template Projects
T1V1

2 Roll out global
template

3 Implement
global template

SUBSIDIARY A – Impl. Project
T1V1

SUBSIDIARY B – Impl. Project
T1V1

SUBSIDIARY C – Impl. Project
T1V1

Local Systems Requirements finalized in Local Implementation Projects

Solution Directory – Solution
T1V1

Implemented project state reflected in operative solution(s) T1V1 T1V1

© SAP AG 2010 All rights reserved. / Page 71

Template Management Supporting Global Rollout – Process Overview (II)
HEADQUARTERS – Template Project
Enterprise Requirements – Template Projects
T1V1 T1V2

5 Create new
template version

6 Roll out new

template version SUBSIDIARY A – Impl. Project
T1V1 T1V2

4 Roll in template
requirements SUBSIDIARY B – Impl. Project
T1V1 T1V2

7 Implement new
template version
(compare & adjust)

SUBSIDIARY C – Impl. Project
T1V1 T1V2

Local Systems Requirements finalized in Local Implementation Projects

Solution Directory – Solution
T1V1 T1V2

Implemented project state reflected in operative solution(s)
T1V1 T1V2

T1V1 T1V2

© SAP AG 2010 All rights reserved. / Page 72

Template Creation
Template Project Preparation Template Business Blueprint Template Configuration Template Packaging & Roll-out

Setup global project framework Create a template project Assign project team members, roles, and responsibilities Create required number of templates Select standard scenarios from other templates (if applicable)

Global Rollout Functionality
Controls the use of global attributes

Visibility
Controls template use Open for public use Closed for public use, template „under construction“

© SAP AG 2010 All rights reserved. / Page 73

Template Creation
Template Project Preparation Template Business Blueprint Template Configuration Template Packaging & Roll-out

Define global processes and requirements
Select SAP predefined implementation content Refine template process structure, e.g., by making use of short cuts Assign template(s) to process structure Set global attributes to determine scope of process changes in local roll-out projects Document global business and technical requirements

The Global Attribute
Changes to business scenarios, processes and process steps allowed? If so, to what extent?

© SAP AG 2010 All rights reserved. / Page 74

Template Creation
The Global Attribute
Template Project Preparation Template Business Blueprint Template Configuration Template Packaging & Roll-out

The Global Attribute defines the scope of changes allowed in local rollout projects
Harmonized elements
(standard complete / standard partial / harmonized)

- some changes allowed -

Documentation

Country versions

Local developments

Global elements - no changes allowed -

IMG structures and settings

Master data documents

Local elements - full authorization for changes -

Local processes

Global customer developments
© SAP AG 2010 All rights reserved. / Page 75

Organizational structure

Global and integrated processes

Template Creation
Template Project Preparation Template Business Blueprint Template Configuration Template Packaging & Roll-out

Prepare reference template with pre-configuration
Assign related IMG activities, create and assign BC Sets Assign global customer-specific developments (programs, transactions etc.) Record sample / master data as CATTs Create standard test cases (manual test cases, CATTs, eCATTs )

Note: Re-use of existing configuration possible. Translation or process structure can be triggered using SAP standard translation tools.
© SAP AG 2010 All rights reserved. / Page 76

Legend: IMG –> SAP Implementation Guide BC Set -> Business Configuration Set CATT -> Computer Aided Test Tool

Template Packaging
Template Project Preparation Template Business Blueprint Template Configuration Template Packaging & Roll-out

Template Project
1

Assign scenarios to template

2

Release templates for
current SAP Solution Manager system another SAP Solution Manager system (transport), if applicable

3

Collect templates into transport request

TEMPLATE ZBANK
S1 Accounting

Change visibility before rollout

TEMPLATE ZHR
S2 MSS S3 LSO

Agenda

1) Concept of Solution Implementation in SAP Solution Manager 2) ASAP Methodology 3) Walkthrough a Project Example 4) GlobalASAP Methodology 5) Summary

© SAP 2010 / Page 78

Holistic Approach
Integration from project to solution
“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation Change Control Management Testing

Application Incident Management

Operations Monitoring & Reporting Maintenance Management

Hameln Pharmaceuticals

SAP Solution Manager provides one working environment for all project phases, and the platform includes a seamlessly integrated test environment, which considerably simplifies both the management and performance of test. In this way, hameln pharmaceuticals was able to upgrade its release within a few weeks, exactly in accordance with its original project plan.

AES Improves Efficiency with SAP® Solution Manager

Application Lifecycle Management
to integrated E2E Application Lifecycle Management
Modeling
(process structure change) Modeling

Solution Manager
Incident Management
Ticketing

Solution Documentation
Documents and Publishing

Process Model

Build, Release & Deployment Management
Code Configuration Documentation

Configuration, Environment Management
Solution Configuration

Test Automation
Automated Test Scripts

Test Management
Testing

Training Management
End-User Training

Solution Operations
Monitoring Root Cause

Job Management
Job Documentation, Scheduling

Test Automation
Automated Test Scripts

Test Management
Testing

Training Management
End-User Training

Job Management
Job Documentation, Scheduling

Incident Management
Ticketing

© 2010 SAP AG. All rights reserved. / Page 82

Application Lifecycle Management
… to Best Practices
ARIS
(process structure change)

Solution Manager

Process Model 3 Levels
(IT View)

Solution Mapping

Script Process Model 5-7 Levels Test Plan Learning Map

Test Automation
Automated Test Scripts

Test Management
Testing

Training Management
End-User Training

Job Management
Job Documentation, Scheduling

Incident Management
Ticketing

© 2010 SAP AG. All rights reserved. / Page 83

Expert-Guided Implementation
“Training on the Job” at Its Best
Expert-Guided Implementation = knowledge transfer incl. live configuration of the SAP systems for SAP Solution Manager, Guided Self Services and more

Day 1

Day 2

Day 3

Day 4

Day 5
5. Empowering

4. Empowering

2. Empowering 1. Empowering, Web session, 1-2 hours each morning
SAP expert explains step-by-step configuration using training materials,

3. Empowering

4. Daily feedback to SAP expert

Each day will be the base for the next day‘s empowerment

2. Execution, 2-3 hours on the same day
Participants execute demonstrated steps within their own project, on their own SAP Solution Manager software
© 2010 SAP AG. All rights reserved. / Page 84

3. Expertise on demand, during execution
Participants have direct access to an SAP expert who directly supports them remotely, if necessary, during the execution

Benefits for You
As Our Valued SAP Customer or SAP Partner
Advantages
Direct configuration of your SAP Solution Manager Implemented scenarios are ready for use after delivery Execution of all activities in defined time frame Unique combination of remote training and expertise on demand Direct remote access to SAP expert Cost-effective, step-by-step and short-term training, from experts for experts without any travel expense

Fixed time slot delivery matched to time zone Available delivery slots published on the SAP Service Marketplace Web site Plan and self-register online based on your team’s project

Select your training
SAP Support Portal
http://service.sap.com/esacademy -> Expert Guided Implementation Sessions Direct Link: SAP Support Portal - Expert Guided Implementation

© 2010 SAP AG. All rights reserved. / Page 85

Additional Information

Information Sources
Overview: Solution Implementation and Application Life-Cycle Management
http://service.sap.com/alm >> Processes >> Solution Implementation (Innovation Management)

Technical Papers: SAP Solution Manager Media Library
http://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library

Learning maps: Documentation of Core Business Processes and Solution Documentation Assistant
http://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >> Requirements and Design Phases with SAP Solution Manager

Onsite training: Implementation Projects with SAP Solution Manager
http://service.sap.com/education >> Training Catalog >> Course Search >> SMI310

Consulting Services: Quick start for projects in SAP Solution Manager
E-mail: solutionmanager.consulting@sap.com

© 2010 SAP AG. All rights reserved. / Page 86

Further Reading and Training for Templates

General information on SAP Solution Manager: http://service.sap.com/solutionmanager http://service.sap.com/rkt-solman - SAP Solution Manager Learning Map Template Management Training: SM510 Global Rollout (eLearning) SMI310 Implementation Tools in Detail (Classroom training, see next slide) Both courses can be booked under: http://www.sap.com/services/education Online Help: Available on the SAP Help Portal – SAP Solution Manager 7.0. Topics “Compare and Adjust with Template Source” and “Global Rollout with a Template”. GlobalASAP Methodology http://service.sap.com/roadmaps Tips and Tricks on Working with Templates http://service.sap.com/solutionmanager -> Media Library -> Technical Papers -> Handling Templates in SAP Solution Manager

© 2010 SAP AG. All rights reserved. / Page 87

Application Lifecycle Management
Available Information Assets

Requirements Optimize Design

ALM
Operate Deploy Build & Test

service.sap.com/alm* www.sdn.sap.com/irj/sdn/alm
ALM Processes SAP Solution Manager & Tools Customer Center of Expertise Methodologies Services Customer Successes

© SAP AG 2010. All rights reserved. / Page 88

* Requires login credentials to the SAP Service Marketplace

SAP keeps looking forward

THANK YOU!
© SAP 2008 / Page 89 AG 2010. All rights reserved. / Page 89

© 2010 SAP AG. All Rights Reserved
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, Clear Enterprise, SAP BusinessObjects Explorer and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.
© 2010 SAP AG. All rights reserved. / Page 90

Master your semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master your semester with Scribd & The New York Times

Cancel anytime.