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Our Centers of Excellence are involved in building intellectual property and developing competencies not just across products. Telecom. With a framework that ensures alignment to the organization’s strategic objectives. low efficiencies.com. it is imperative for companies to ensure customer 'delight' by building rewarding experiences with them through differentiated. bringing in a level of certainty that no other global firm can match. TCS’ collaborative model of value creation is one that ensures the only thing that matters-results. and technology. leveraging our global presence. Analytics. Sales. but also across functional areas like Marketing. As thought leaders in enhancing customer experience. Chordiant. personalized interactions. Manufacturing. and automate repetitive and time-consuming tasks. Non-availability of updated real-time information leads to slow response times. PeopleSoft. All this underlines the need for gathering insightful customer information and effectively utilizing it to create a satisfying experience. SAP. This ensures better performance of customer-facing activities. Delivery Excellence Our ready access to a comprehensive suite of solution accelerators.Success in today’s competitive business environment depends on how well you understand your customer and deliver superior service at every touch point. sophisticated tools. We ensure enterprises experience real business results every time they work with us. and low resource usage. Our Global Network Delivery ModelTM focuses on time. TCS understands that the role of CRM has evolved from mere customer data management to building and managing long term relationships. and frameworks help us to compress development time and fast-forward projects to completion. we proactively identify customer-specific client issues and help solve them. . but help enterprises succeed in their CRM initiative with the right strategy and best technology. TCS understands your business and technology needs to provide you with winning strategies and innovative solutions to meet your CRM objectives. We work with you to devise and implement CRM strategies and solutions that become the backbone of your customer acquisition and retention strategies. Insurance. reduced satisfaction levels. Service. Strong Alliances with Global CRM Solution Providers We leverage our partnerships with global CRM solution providers such as Oracle. cost and quality of benefits for our customers. Retail and Consumer Products. our approach addresses the key dimensions of people. process. Focus on Innovation We explore new technologies. and Life Sciences. We not only implement CRM solutions. Siebel. identify trends and develop easyto-deploy solutions that meet the CRM objectives of enterprises across industries like Banking and Financial Services. Proprietary programs like Project Steering Group and Business Benefit Program ensures success of our customers’ CRM initiatives by driving further improvements in the program. and SalesLogix to help you realize better and more sustainable results quickly from your CRM investments. Why TCS With the right balance of industry and IT expertise. It is essential to deliver consistent information and experience to them through various touch points. and Contact Center. Companies today also need to optimize the implementation of best practices at various stages of their operations. TCS' CRM solutions counter these challenges and address your business needs at every step of the CRM journey. Salesforce. Automotive. Overview Today.
'Build'. We focus on the 'Think'. cost-effective. and customer . and 'Operate' dimensions helping enterprises implement the right solution for their CRM needs. and innovative solutions that address an organization’s evolving CRM needs are: n Intelligent Inbound Customer Marketing to transform service-oriented contact centers into revenue generating channels n Trade Promotion Optimization Solution that combines n Strategy and Road Map n Technology Evaluation n Analytics Strategy transactional processes and analytical dashboards to optimize trade promotions n Pre-paid Telecom Customer Care for improving customer retention and increasing ARPU n Integrated Customer Data Management that unifies customer data across multiple business units and functional systems Think n Contact Center Analytics for examining and analyzing contact center performance CRM Services Build n Customer Web Self-Service to enable self-service over the Internet n Subscription Management that helps media and Operate entertainment companies have an integrated view of all subscription information n Handheld Solution on Symbian Platform that keeps the mobile field force connected in real-time.How TCS Helps TCS' CRM offerings have been organized to cater to the complete life cycle of the CRM process. dealer. Our easy-to-deploy. thereby enabling improved sales force efficiency n Citizen Information Hub that provides a single unified view n Application Management n Implementation n Product Upgrade Outsourcing n Performance Optimization n Center of Excellence (CoE) of citizen information enabling improved communication and data exchange n Collaborative CRM for the Automotive Industry to increase and Migration n Application Integration collaboration among the manufacturer.
3 billion for fiscal year ended 31 March 2007 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. they needed to create a common repository for handling customer queries during the design and business fulfillment processes. a global corporate services provider was faced with new entrants. It became easy for the enterprise to react quickly to customer demands. transmitted. TCS helped its customer deploy a CRM solution that fostered its commitment of providing an easy-touse product experience built around customers' most pressing needs.com Get in touch with us to know how we can help you increase the effectiveness of your CRM processes.com Copyright © 2007 Tata Consultancy Services Limited www. posted or distributed in any form without prior written permission from TCS. Without a proper sales automation system in place.000 of the world's best trained IT consultants in 47 countries. reproduced. and make the most of each customer relationship. India's largest industrial conglomerate. No material from here may be copied. executing a CRM program. A leading Global Semi-conductor Manufacturer takes a step forward in enhancing customer experience . to effectively gather customer feedback. . We help them experience certainty every day . Unauthorized use of the content / information appearing here may violate copyright. modified. this customer has been able to further strengthen its relationship with customers and remain highly competitive in this dynamic marketplace. With our CRM solution. With an integrated CRM architecture. A Corporate Services Provider automates its global sales processes . improve sales performance. and tracking performance were becoming increasingly difficult. ensuring a level of certainty no other firm can match. The content / information contained here is correct at the time of publishing. visit us at www. enhanced products from competitors. integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery ModelTM. You can reach us at crm. engineering a CRM solution. However. managing leads and contacts.tcs. this leading manufacturer made customer collaboration a key part of its product design process. route leads to sales staff. and outsourcing organization that delivers real results to global businesses.How We Helped Customers We deliver real business results every time we work in partnership with our customers. and improve customer relationships. recognized as the benchmark of excellence in software development. trademark and other applicable laws.tcs. About Tata Consultancy Services (TCS) Tata Consultancy Services Limited is an IT services. The company generated consolidated revenues of US $4. TCS helped this enterprise harness the full potential of IT to manage card sales functions. forecast sales figures effectively. republished. uploaded.whether we’re envisioning a strategy. and shifting customer loyalty. For more information.Having realized that the success of its products lies in making them simple to use. business solutions. TCS has over 89.practice@tcs. and could result in criminal or civil penalties.In this competitive market. TCS offers a consulting-led. or streamlining their customer-facing processes. A part of the Tata Group.com TCS Design Services I 04 I 07 All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS).
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