Request for Vendor Proposals (RFP): Enterprise (ERP) Software and Related Services

Palo Verde College Blythe, CA January 2007

Request for Vendor Proposals (RFP): Enterprise (ERP) Software and Related Services Table of Contents Introduction Profile of the Palo Verde College The Intent of the Palo Verde College Procurement Process RFP Instructions and Requirements Existing Enterprise Systems Critical Criteria for Proposed Software Dates and Timeframes Supplementary Questions General Technical Information Appendix A: Required Format for RFP Responses 3 3 3 4 5 8 10 11 12 13 14 2 .

Our growing center in Needles complements our home campus in Blythe by providing a variety of credit and non-credit programs for the citizens of Needles.. Our Small Business Economic Development Center has offices in Blythe and Needles. In addition. we are renovating a 26. In Blythe we recently completed the second phase of an entirely new campus situated on the mesa at the edge of the City of Blythe and overlooking the Palo Verde Valley. Our faculty members are all well qualified in their fields. Our goal is to take the College to students who cannot bring themselves to College.000 square-foot facility for our center in Needles. cannot attend classes in Blythe or Needles. human resource/payroll system and finance system along with a Portal application that will provide a common point of entry to all applications. Profile of the Palo Verde College: Palo Verde College is one of California's smaller community colleges--a fact we share with pride. they are here because they enjoy teaching and the rewards that good teaching provides. The Intent of the Palo Verde College: Palo Verde College is seeking vendor proposals for the procurement. Our Distance Education program. Palo Verde College is a dynamic institution. The Palo Verde College is eager to enhance its efforts in the following areas: • • • • • • • Administrative support for instruction Streamlined business processes Improved services for students. relational database management system. CA. faculty and staff Greater access to important resources Improved productivity through the use of web-enabled applications Responsiveness to state/federal/internal reporting requirements Efficient access to data. relational database management systems) and professional services. Likewise. implementation.g. financial aid system. Equally important. has grown exponentially in the past several years and will continue to expand in the future. for whatever reason. our support staff are enthusiastic and here to serve our students. It provides support for business development in the District. which makes us available to students who. information and transaction processing At a minimum. Work is in Progress on Phase III of the new campus. At the same time. the College seeks a system that includes ancillary products (e. 3 . We serve our District in numerous ways. Students at Palo Verde College have all the advantages of a comprehensive community college and of a small college that is able to provide its students with personalized services. The proposed modules should share the use of an integrated. and ongoing success of enterprise application software.Request for Vendor Proposals (RFP): Enterprise (ERP) Software and Related Services Introduction: The purpose of this document is to invite vendors to participate in the Palo Verde College’s procurement process for acquiring enterprise (ERP) software and related services. In particular. this RFP is aimed at the procurement of a student/instructional information system. the goal is to solicit proposals for products and services that address the College’s ERP needs.

Such demonstrations will be based upon the College’s specific functional needs and requirements. Qualified vendors will be invited to continue in the procurement process. and criteria established by the governing board. in accordance with procedures. the College may ask qualified vendors to refine their proposals for various products and services. At the conclusion of such a process. goods.This RFP includes a presentation of general system and technical requirements. maintenance. compilers. Furthermore. Proposals must meet the College’s mandatory requirements and should focus on products and services that best satisfy the College’s needs.. Palo Verde College will procure as needed services for training. report writers). data conversion. functional consulting. etc. Vendors are encouraged to be as responsive as possible to each item within this document.g. 4 .” The College’s procurement process will entail four major steps: Step One: Vendors will be invited to submit proposals in response to this RFP. the College will make a final recommendation to the College’s Governing Board to authorize a contract. as presented in this RFP. No cost information is desired from vendors in Step One of the procurement process. and related materials. the College will solicit proposed pricing. the following shall apply: “The governing board of any community college District may contract with a party who has submitted one of the three lowest responsible competitive proposals or competitive bids. Finally. Procurement Process: This RFP and any resulting contract or awards shall be governed by the Section 81645 of the State of California Education Code. and services. Step Two: The Palo Verde College selection committee will evaluate vendors’ written responses with respect to the College’s needs and critical criteria. or maintenance of electronic data processing systems and equipment. project management. Step Three: Qualified vendors will be asked to perform in-depth product demonstrations. As such. As needed. supporting software. software customization. the College will acquire related software products (e. electronic telecommunications equipment. as presented in this RFP. procurement. Step Four: Based upon a thorough evaluation of vendors’ proposals and onsite demonstrations. for the acquisition.

or make an award on the basis of the total proposal. She is best reached by email or telephone. Proposals by corporations must include the legal name of the corporation followed by the signature of a person who is authorized to bind the corporation. She should only be contacted for information about proposal submission. The College will not consider a vendor’s proposal unless it is consistent with all material instructions and requirements. An electronic copy in MS-Wordtm format on CD-ROM must also be provided. February 9. • • • • 5 . 2007. Proposals by partnerships must include the names of all partners and be signed in the partnership name by a general partner with the authority to bind the partnership in all relevant matters. All vendors shall use Harold George of SIG as sole point of contact for all communication throughout the entire RFP process. Suite 203 San Diego. Palo Verde College. the College reserves the right to waive any irregularity or informality within the proposal or procurement process. Russi Egan’s contact information is given below. Each proposal shall conform to the format presented in Appendix A. CA 92225 (760) 921-5524 russi. satisfactory evidence of the authority of all those who signed the proposal shall be furnished. In addition. All addenda and bulletins issued prior to February 9. local time.Email • One original and two hardcopies of the vendor’s proposal. but not thereafter. . Proposals may be withdrawn by a vendor prior to February 9. Russi Egan Fiscal Services Manager Palo Verde Community College District One College Drive Blythe. • Palo Verde College has engaged the services of Strata Information Group (SIG) to assist in this procurement process. each with accompanying documentation. Harold can be reached at: Harold George Senior Consultant Strata Information Group 3935 Harney St. 2007 in room CL108. When requested by the College. A vendor shall not be relieved of the proposal submitted without the College’s consent or vendor’s recourse to Public Contract Code 5100 et. The name of each signatory shall be typed or printed below the signature. PDT. or any portion or combination thereof. no later than 3:00 PM. The College reserves the right to reject any or all proposals.egan@paloverde. February 9. 2007 shall form a part of the specifications issued to vendors for the preparation of their proposals. Vendors are encouraged to submit a CD-ROM that contains a single document rather than a collection of multiple files. must be sealed and delivered to Business Services. seq. CA 92110 210-364-1349 – Cell george@sigcorp. Each proposal shall be signed by the vendor with his/her usual longhand • Vendors’ proposals will be opened at 3:15 PM.RFP Instructions and Requirements: Below are instructions and requirements for all vendors.

which is brought to its attention. The College reserves the right to perform whatever research it deems appropriate in order to assess the merits of any vendor’s proposal. Vendor further agrees to indemnify and hold harmless the Palo Verde College. Upon the College’s request. the College may procure products and services from other sources and may recover the loss occasioned thereby from any unpaid balance claimed due by the vendor or by proceeding against a vendor’s bonds. alone. part 1194. All vendors shall abide by the decisions of the College. Code of Federal Regulations. the related matters shall be governed by and construed in accordance with the law of the State of California. if made by the College. experience in providing relevant products/services. and its implementing regulations set forth at Tile 36. if any. as amended (29 U. and any California community college using the vendor ’s products or services from any claim rising out of its failure to comply with the aforesaid requirements. If a vendor defaults in its obligation to enter into a contract with Palo Verde College.C. a vendor shall submit satisfactory documentation of its financial resources. shall determine its best interests and act accordingly. will be based upon a comprehensive review and analysis of each proposal. must possess all appropriate and required licenses or other permits to perform the work as identified in the contract documents. Such a contract and other documents are subject to the approval of the College and its legal counsel. • • • • • • • • • • 6 . Any information that constitutes a trade secret and that a vendor wishes to declare confidential should be expressly noted as such at the top of each relevant page. § 794d). discussions with outside consultants. The vendor selected by the College will be required to execute a formal contractual agreement based upon the terms and conditions included in this RFP. Upon request. if any. personnel who are available to perform with respect to the proposed contract and any other desired evidence of the vendor’s qualifications. The College shall have no responsibility.S. In the event of litigation. each vendor shall furnish the College with evidence demonstrating possession of required licenses and/or permits. Each vendor and subcontractor. interviews with the vendor’s existing clients and analysis of industry reports. Vendor agrees to promptly respond to and resolve any complaint regarding accessibility of its products or services. The College reserves the right to seek clarifications and follow-up information from vendors. Vendors are entirely responsible for any expenses that are associated with their participation in the procurement process. The prices paid by the College shall be considered the prevailing market prices at the time such purchase is made.” The award of a contract to a qualified vendor. or by suit against the vendor. Failure to comply with these requirements shall constitute a breach and be grounds for termination of this agreement. The College. The venue shall be with the appropriate state or federal court located in Palo Verde County.• Section 508 Compliance statement: Vendors bidding on this proposal must be willing to accept the following statement as part of any agreements that may be entered into with the College: “Vendor hereby warrants that the products or services to be provided under this agreement comply with the accessibility requirements of section 508 of the Rehabilitation Act of 1973. The College shall be the sole judge of the merits of proposed products and services. Such research may include. but not necessarily be limited to. the Chancellor’s Office of the California Community Colleges. Vendors are hereby advised that the College is bound by open records laws and policies when it receives vendor-submitted materials.

” • • • The vendor agrees to indemnify and hold harmless the College from any claim that arises out of its failure to comply with the Rehabilitation Act of 1973.000. religious creed. or maintenance of electronic data processing systems and equipment. this RFP and any resulting contract or awards shall be governed by the Section 81645. and all primary/secondary subcontractors shall procure and maintain the following: o Public liability insurance for injuries. In addition. the following shall apply: “The governing board of any community college District may contract with a party who has submitted one of the three lowest responsible competitive proposals or competitive bids. goods. or disability in the awarding of contracts. The vendor hereby acknowledges. procurement.” • • The successful vendor.• The vendor shall not discriminate against any prospective or active employee engaged to perform any work because of race. the College. disability or marital status. As such. and by submitting a proposal agrees.00 Worker's compensation insurance in an amount adequate to cover all employees o o o • The successful vendor shall neither commence work nor allow any subcontractor to commence work until all required insurance certificates have been delivered in duplicate to.00 Subject to the same limit for each person on account of one accident. and approved by. to the following statement: "I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for worker's compensation or to undertake selfinsurance in accordance with the provisions of that code. in an amount not less than $1. the vendor agrees to require compliance with this provision by any subcontractor. No interest in the contract shall be transferred to any other party without the permission of the College’s Governing Board. ancestry. and services. including accidental death. In particular. • 7 . for the acquisition.000. The College encourages the submission of proposals from all vendors who can meet the mandatory requirements set forth in this RFP. as amended. and criteria established by the governing board.000. sex. beginning with Government Code Section 12900. to any one person in an amount not less than $1. gender. national origin. The College does not discriminate with regard to race. Any award that arises out of the procurement process shall be governed by the laws of the State of California. supporting software.000. color.00 Property damage insurance in an amount not less than $500. but not limited to. and I will comply with such provisions before commencing the performance of the work of this contract documents. in accordance with procedures. and Labor Code Section 1735. and related materials. The vendor agrees to comply with applicable federal and State laws including. In accordance with the provisions of Section 3700 of the Labor Code.000. the successful vendor shall secure the payment of compensation to its employees. age. the California Fair Employment and Housing Act. electronic telecommunications equipment. color. national origin.

Internal and external security scans are performed using GualysGuard. but progress is being slowed by regulatory and other issues. The Active Directory domain is running at a Windows 2000 structure level. campus networks can experience bandwidth congestion causing performance issues with inbound and outbound Internet traffic. Registration and Advising Modules. Server and Desktop data backups are performed using EMC Retrospect Multi-server. Jenzabar EX is running on SQL Server 2000. The Center in Needles is connected to the Internet via a DSL connection and to the main campus via a VPN connection. 8 . ERP Systems The District operates the Jenzabar EX system using the Common. but a full solution will not occur until the DS3 installation is complete. All Servers are connected using 1GB Ethernet ports. District email is hosted on Exchange 2003. The network perimeter is secured using redundant PIX 515 firewall units with DMZ capability. SQL Server. The current public website is run on both Linux and Windows 2003 servers. but will transition to a point-to-point T1 connection in the coming year. Servers are predominantly HP or Dell rack mount servers running Windows Server 2000 or 2003. The District is not currently running any portal or web registration modules. Packeteer traffic shaping appliances have been installed to classify traffic and provide QoS levels. This system users InfoMaker as a bundled reporting tool and a number of customized reports have been developed in InfoMaker. Exchange data is protected using DigiVault. Each location runs a Cisco Catalyst backbone with Cisco VoIP Call Manager phone system. and LTO-2 and LTO-3 robotic libraries. Desktops are protected with Norton online admissions site. Other servers utilize local SCSI RAID storage. This has alleviated some problems. The District is also not currently interfacing with the cccapply. Desktops are connected to the LAN at a minimum of 100mb Ethernet with some desktops at 1GB Ethernet.Existing Palo Verde College Applications: Network/Server Infrastructure Palo Verde College has three primary locations in two cities. A minority of servers are running Linux.2 virtualization software. A small SAN with 4 server connection is utilized with VMWare GSX. District-wide there are approximately 500 desktop and 50 server nodes. The primary campus is connected to the Internet via a dual T1 connection provided through The Corporation for Education Network Initiatives in California (CENIC). The buildings at the main campus are connected using dual 1GB fiber connections. Until the DS3 upgrade is complete. Email traffic is protected from spam and security threats using MailFrontier and GFI MailSecurity running a number of anti-virus engines. Desktops are predominantly Intel boxes running Windows 2000 and XP. Production virtual server images reside either on local RAID storage or on SAN volumes. This connection is currently being upgraded to a DS3 connection. This setup consists of a Dell AX100 SAN with fiber connections to servers using dual HBAs and dual fiber switches. Where workloads permit all new server installations are virtualized using VMWare GSX 3. The non-credit facility in Blythe is connected to the main campus via a point-topoint T1 connection.

The Galaxy system is accessed remotely using JRunner. Student and Course data is exported from the Jenzabar database and imported into the LabTrac database using custom scripts. These courses are offered throughout the state. Financial Aid data is tracked using PowerFAIDS 8. SARS-GRID is used to schedule counseling appointments in Student Services. 1098T reporting is processed using custom reporting scripts and form printing is done by importing this data into IRS Reporter by Data Systems Design. The nature of the program allows operation within the prison facilities and this method of delivery will be retained as a delivery option even as courses are expand into online versions. CalGrant GPA and enrollment data is generated using custom scripts. AR. MIS data collection and reporting. but no district standard currently exists. Ad Astra Schedule by Ad Astra Information Systems. Student data is exported from the Jenzabar database and imported to the SARS database using custom scripts. TutorTrac/LabTrac from RedRock Software Corporation is utilized to track computer lab usage in conjunction with tutoring contact hours. Business Office/HR functions are handled via software hosted at the Riverside County Office of Education (RCOE). budgets. 9 . This may have special implications in terms of actively processing paper forms into any future ERP system as well as ensuring there is still a manual process available to handle student service functions for incarcerated students. In addition to the common needs of digital document archiving. Inc.3 running on SQL Server 2000. so check printing and disbursement is handled by RCOE. The District is currently investigating online course management systems. and AP. PowerFAIDS and Jenzabar do not automatically exchange data.Customized InfoMaker forms and reports provide reporting capabilities for the CCFS320. RCOE provides the Galaxy system to process payroll. A need exists within the District for a document imaging solution. and the Probation and Dismissal report. The District is not currently a fiscally independent entity. The data from PowerFAIDS is utilized for 1098T reporting as well as MIS report generation using custom scripts and manual processes. LLC is utilized to build the course schedule and schedule room assignments. but has not selected a standard system to use District-wide. but primarily to residents of the local service area and inmates incarcerated in several state prison facilities. The District operates an expanding distance learning program with a delivery mechanism predominantly based on the transportation of paper and video tapes. the District handles a large volume of paper forms due to off-campus contract education courses and the nature of the current distance learning program.

HR/Payroll and Portal systems. Proposal should demonstrate a commitment to the California Community College market. Provide a list of other similar higher education clients. Of particular interest is the vendor's commitment to the standards and requirements of California Community Colleges for Matriculation. 11. and staff. 4. 5. Financial Aid. Please do not include customers of software other than the Proposed Software. detailing the version that is currently in production and contact information for each customer. 6. 3. 8. Include modules for Student (including catalog and schedule development). Uses current RDBMS Technology as the foundation of system. Vendors must demonstrate that their systems are able to integrate all areas of the College and encompass all of the existing systems. faculty. Including online web self-service applications.Critical Criteria for Proposed Software: The vendor’s proposed enterprise software should meet all of the following critical criteria: 1. 9. Please provide a list of the existing California Community College customer base for the Proposed Software. CCFS 320 reporting and MIS reporting. 7. Student Finance. Provide an integrated Portal application from which all applications can be accessed and support a single sign-on. Vendors must demonstrate the ability of their systems to provide for multiple levels of data security and demonstrate how the system insures the integrity of the data being entered. Please list all California Community Colleges where these features are in production status. the modules that are in production and contact information for each customer. detailing the version that is currently in production. 10 . Provide information regarding the long term viability of the products that are part of your proposed solution. Vendors must describe the various levels of reporting capabilities and demonstrate that they are able to easily access data for daily transaction reporting as well as complex multi-level reporting. Vendors must demonstrate that their systems reduce/eliminate redundant entry of data Be web-enabled and include self-service applications for students. workflow modeling and workflow definition tool that will allow the college to automate many multi-step processes. Presently have all of the above modules in full production at a community college in California. Are the reporting requirements part of your “Baseline” product? Are they considered custom modifications? Are they priced separately? Are updates included in your annual maintenance agreement? 2. Vendors need to describe how their systems provide for the automation of business processes through the use of a Workflow engine. 10.

2007 February 9. 11 . 2007. Written answers to questions will be distributed to all vendors on January 31. 2007 February 13.Dates and Timeframes: Event Release of RFP Deadline for vendors’ questions to College Deadline for College to respond to vendor questions Deadline for vendors’ submission of proposals Selection of vendors who will be invited to give onsite demonstrations and presentations Onsite vendor demonstrations and presentations Finalization of contract terms and pricing Approval of contract award by the College’s Board Date/Timeframe January 18. 2007 March-April 2007 May-June 2007 June-July 2007 All questions should be submitted to Harold George of SIG in writing by the deadline indicated above. 2007 January 29. Vendors are strongly encouraged to schedule their resources according to the above dates and timeframes. 2007 January 31.

registration. transcripts. viewing of financial aid awards. titles. Please provide detailed information about reference sites. curricula. Accounts Payable) HR/Payroll Community Services (self-supporting. grade entry and changes. in detail. We are specifically interested in your most recent implementations. through a web interface. It is assumed that security mechanisms enable the protection of data from unauthorized users. short courses. academic history queries and student program evaluations. EB. instructional facilities and assignment of faculty. e. 1. fee payment.Supplementary Questions: The following questions are important with respect to the evaluation of proposals. 5.) Student Health Center 2. etc. positive attendance hour entry. non-credit. Please indicate whether the proposed software includes the following ERP applications/modules: • • • • • • • • Student (including registration. • • • • • • 4. telephone numbers. Budgeting. and email addresses List of installed software products and the production status of each. It is increasingly important for the College to effectively manage its enrollment. and staff should be able to perform a variety of transactions online. Please describe how the proposed software supports various instructional management functions. etc.g. Please organize the information about reference sites with respect to the following categories: • • California community college(s) Other colleges/universities within California 3. 24 x 7. transcript requests. Please describe. Names of institutions Contact names. Requisitioning/Purchasing. viewing of class rosters. mailing address). when they were implemented and which release. EJ) CCFS320 PERS STRS 1098T reporting Other state and federal reports 12 . Students. including registration by permission code. please provide specific information about how the proposed software supports the College’s reporting functions. c. change of demographic information (e. records. Vendors should provide clear and detailed responses to each item.g. the self-service functionality that is included with the proposed software.. Please include the following: a. The College desires an integrated system that enables self-service functions. b. Examples of such transactions include admissions. catalog and schedule development) Student Finance Financial Aid Integrated Portal Finance (including General Ledger.. faculty. MIS (including staff file data. For each of the following items.

if any.. 4.g.. mass storage devices) can be used to support the proposed system? How should such platforms be sized? What operating system(s) can be used to support the proposed system? Please present a physical topology and logical topology (both in graphical form) that describe an appropriate hardware and software environment. e. and other ancillary software. 7. 8. 13. 9. What hardware platforms (e. 9. help desk. What browsers and versions do you support? Please describe how your solution meets Section 508 accessibility requirements. Please describe data migration API’s. 10. 13 . programmers.6. etc. system administrations.. 14. 8. please describe. query tools. 3. processor speed. is recommended or required? Does your applications run on a variety of client workstations. when it is scheduled to be released? Please describe a typical technical and support staff structure to maintain and support your solution for a campus of our size (e.g.) 2. General Technical Information: Please answer the following technical questions with respect to the proposed system: 1. amount of memory. if any. etc. need to be acquired by the College? What kind of middleware.g. WebCT or other open-source systems such as Moodle. Please describe how your solution interfaces with available commercial online course management providers such as BlackBoard. 12. including operating systems. Mac’s Does your solution support a completely browser-based work environment? If not. Is the proposed software web-enabled? If so. Please describe in details the options available regarding Relational Database Management Systems Software that the vendor’s solution is available to run on? Please indicate the number of clients currently running on each RDBMS platform. Please describe the workflow technology that is associated with the proposed software. 11. if any. application servers. Please describe how your solution meets California law related to Social Security numbers. Please describe any online training materials that the College should consider. Please describe the recommended specifications for client platforms. (SB 25) Please describe all available report writers. What programming languages are inherent within the proposed system? What compilers. 7. database administrators. Please describe any relevant portal technologies that the College should consider including interfaces to open source software such as uPortal. is such an environment planned? If planned. 6. 5. PC’s.

14 . Section 2: Vendor Profile Provide the following information: (a) (b) (c) (d) (e) Name of vendor Vendor’s mailing address. telephone number(s).g. and report writers) that the College should consider. Identify all optional ancillary software (e. and report writers) that the College should consider. Identify all required ancillary software (e. telephone number. products and services Section 3: Vendor’s Understanding of the RFP (a) (b) Provide a statement that acknowledges the vendor’s understanding of the “Procurement Process” as presented in the RFP. Provide a statement that acknowledges the vendor’s understanding of the “RFP Instructions and Requirements” as presented in the RFP. compilers. and web site address Vendor’s primary contact person Primary contact person’s title. FAX number. Section 5: Proposed Software Products (a) (b) (c) (d) (e) Identify all application software that is proposed or required. Identify all database technologies and/or file management systems that are proposed or required. Section 4: Critical Criteria for Proposed Software Provide responses to each of the items within the “Critical Criteria for Proposed Software” section of the RFP.. and email address Brief overview of the vendor’s company. Section 6: Supplementary Questions Provide a response to each of the items within the “Supplementary Questions” section of the RFP.. compilers. middleware. Summarize the features. functionality and characteristics associated with each software product. middleware. mailing address.Appendix A: Required Format for RFP Responses Section 1: Executive Summary Provide an executive summary that summarizes the proposal.g. FAX number.

Provide information about the internal staffing requirements that the College will encounter with the proposed system.Section 7: State/Federal Reporting Requirements For each major application (e. remote technical support) that are required..g. library and bookstore). Section 11: Data Conversion and System Interfaces (a) (b) (c) Describe the products. available or provided for each proposed product. how will compliance be achieved? What product commitments. document imaging. Provide information about National. estimate the number of hours of vendor-provided professional services that are needed. For each major system implementation activity. 15 . utilities. processes and services that are recommended or needed for the conversion of the College’s existing data. Include contact information for Officers of those Users Groups. In particular. Provide a suggested 18-month implementation schedule. Finance) summarize the functionality that enables support for state and federal reporting. such a summary should address the following questions: (a) (b) (c) Is the vendor’s current software already compliant? If not. recommended. Section 10: Additional Services (a) (b) (c) Describe all additional services (e. if any. Section 9: Proposed Training and Implementation Services (a) (b) (c) Describe the training and implementation support that is required. Financial Aid. Human Resources/Payroll. some of which are web-enabled. including the database management system. Identify a means of developing and maintaining interfaces between the proposed ERP applications and the College’s existing ancillary systems (e. is the vendor making with respect to reporting functions? How will such commitments unfold? How does the vendor ensure ongoing compliance with the release of software upgrades? Section 8: General Technical Information Provide a response to each of the items within the “General Technical Information” section of the RFP. attendance tracking. Student. recommended. Identify a means of developing and maintaining interfaces between Palo Verde College’s existing enterprise systems and the College’s future enterprise systems during the implementation process. Regional and State specific Users Groups that are supported by your company. available or provided for each proposed software product.g..g. including major milestones..

impacts. Optional products might include query tools. analyzed and resolved. Describe. Vendors are hereby advised that the College may want to procure an optional item. Section 15: Additional Information Provide any additional information that the College should consider in its evaluation of proposals. In addition. Describe. both during and after the warranty period. training materials. Section 16: Acknowledgement of Addenda Provide a statement that acknowledges the issuance and receipt of any RFP addenda. describe the alternative mechanisms for maintaining such modifications over time. Explain how custom modifications can be made by the vendor and/or College. database technologies. if applicable. 16 . and schedules of new releases and modules. IVR solutions. how gaps between the vendor’s baseline product and the College’s functional needs will be identified. market segment(s). (d) Section 13: Vendor’s Corporate Strength Describe the vendor’s corporate history. research and development programs and financial well-being. workflow systems. utilities. Section 14: Optional Products and Services Describe. security mechanisms. it is important for vendors to present a strategy that enables the College to maintain the capabilities that are inherent within its existing enterprise solutions. Given the College’s requirement to preserve existing functionality (but not necessarily present business processes). employee base. client base. This would include a list of whether your company is currently involved in litigation with any of your clients. but might not be able to do so if it is not formally declared in this section. all optional products and services. etc. in detail.Section 12: Software Maintenance and Enhancements (a) (b) (c) Describe the benefits. the procedures for obtaining product support. State the circumstances under which such releases are mandatory or optional. in detail. documentation. data warehouses.

Company Name: Mailing Address: City. State. and Zip Code: Telephone Number: FAX Number: Email Address: By (Actual Signature): By (Typed Name of Signatory): Title of Signatory: Date of Signature: 17 .Section 17: Signature Page The person whose signature appears below is legally empowered to bind the company in whose name the proposal is entered.

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