FORD MOTOR COMPANY

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ACHIEVING TOTAL SUPPLY CHAIN VISIBILITY IN REAL TIME WITH SAP® SOFTWARE
Ford Motor Company, a global automotive industry leader, needed to improve control over parts supply and logistics in the United States and Europe. With SAP® software, the company was able to improve visibility into global service parts inventory and customer orders, reduce inventory, and increase part sales.
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“Our global strategic project will realign all processes in the after-sales and services area over the next few years and make them more efficient. More than 20,000 users – including our dealers and suppliers – will eventually use the new software.”
Raymond Damerow, Director Parts Supply and Logistics, Ford Customer Service Division – Europe

Company • Name: Ford Motor Company • Location: Dearborn, Michigan • Industry: Automotive • Products and services: Automobiles • Employees: Approximately 200,000 • Web site: www.ford.com • Implementation partners: Deloitte Consulting LLP and SAP® Consulting Challenges and Opportunities • Improve control over parts supply and logistics • Link suppliers, dealers, customers, and Ford in a single solution • Integrate and synchronize commercial, service parts planning, and warehouse management in real time • Reduce fragmented systems Objectives • Realign all processes in the After Sales and Services area and make them more efficient • Reinforce Ford’s established position in the parts market and enable an ambitious growth strategy • Achieve total supply chain visibility in real time • Increase dealer and customer service satisfaction • Minimize costs, especially ongoing IT costs

SAP Solutions and Services • SAP Service Parts Planning for Automotive package • SAP Supply Network Collaboration application • SAP Extended Warehouse Management application • SAP Customer Relationship Management application (future planned) • SAP BusinessObjects™ business intelligence solutions (future planned) Implementation Highlights • Establishment of support organization early in the project lifecycle to manage change • Phased rollout by operations section and region • Test concept to verify proper tools, accurate data, supplier communication, and inventory network management Why SAP • Global capability and focus on customer needs • Modular development and state-of-the-art technology • Scalable architecture Benefits • Increased visibility into global service parts inventory and customer orders • Improved and sustained fill of 98% • Improved collaboration with parts suppliers • Greater warehouse efficiency achieved (for example, reuse of common master data across all warehouses, reducing labeling and handling effort) • Better slotting through integration with demand history and forecasting

SAP Customer Success Profile Automotive

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