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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . 51 Creating User Accounts . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . 52 Creating a Single Account . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . 46 Disabling Preferences. . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . 43 Calendar . . 45 Briefcase. . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Up Profiles . 64 Deleting an Account . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . .
Web 2.7 5 . and Standard Zimbra Web Client as an HTML client. read. Administrators centrally manage the appliance from the administration console. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.0. and government agencies. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. forward. This guide is intended for system administrators responsible for creating and maintaining accounts. reply. Some of the features that can be found in the web client include: • Compose. educational institutions. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client.Chapter 1 Introduction Zimbra is the leader in open source.0 collaboration and messaging software for enterprises. service providers.
share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. email folders. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6.0.7 Zimbra Collaboration Suite Appliance . including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. The console offers the following management features: • Dashboard with task based management features. address book lists with others • Set mailbox usage preferences.Administrator’s Guide • Share calendars. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. • Create and mange user accounts. resources. distribution lists.
Late-breaking news for product releases and upgrade instructions are contained in the release notes. This trial license is good for 60 days. Make sure to provide enough detail so that the bug can be easily duplicated. For information about the Zimbra support program. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. When you installed ZCA.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. go to http://bugzilla. We appreciate your feedback and suggestions. • Contact sales@Zimbra.com to join the community and to be a part of building the best open source messaging solution. The help topics describe how to use the features of the Zimbra Web Client. www. This guide provides a product overview. Available Documentation The following documentation is available: • Administrator Guide. and a description of administration tasks and configuration options. see the Zimbra website. • Zimbra Web Client Help. Support and Contact Information Visit www.zimbra. The latest notes can be found on the Zimbra website. and expiration date of the regular license. a trial license was automatically installed.com for support issues.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console.0.Zimbra.7 7 .Zimbra. the effective date. Zimbra Collaboration Suite Appliance ZCA 6.com to submit a bug report. • Release Notes.zimbra. http://www.com.html If you encounter problems with this software. • Zimbra administration console Help. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.com/support/support_overview.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 8 ZCA 6.
Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. if they are configured. This shows the status of the ZCA services. • Network tab. The administrator can download and install the update from this tab. This tab is used when a ZCA version is updated.7 9 .xxx:5480 You can find the IP address on the vSphere Client.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. • Zimbra Status tab. This tab opens the admin dashboard used to manage accounts and domains. Zimbra Collaboration Suite Appliance ZCA 6. Zimbra Collaboration Suite Appliance summary tab. and proxy server settings.0. The administration console consists of the following four main tabs. • Zimbra Administration tab.xxx. • Update tab.xxx. address settings. This tab shows the network status.
the first page that is displayed shows the Zimbra services. This opens the administration dashboard where you manage ZCA accounts and domains. The password can be changed at any time from the Accounts toolbar. You should log on to this account frequently. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. • The password is the password of the VMware virtual machine set during the installation of ZCA. the message is forwarded to the administrator mailbox. Services that are not running display in red. 10 ZCA 6.7 Zimbra Collaboration Suite Appliance . ignore the warning and select the option to continue. Two aliases for the administrator account are created during install: • Postmaster. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time.0. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Select the administrator account and change the password. If users reply to this postmaster address. if an untrusted connection warning displays. the anti-virus notification is sent directly to the admin account.Administrator’s Guide • The user name is vmware. • Root. click the Zimbra Administration tab. Other appliance reports may be sent to the admin account as well. This address is where notification messages from the operating system are sent. Zimbra Status Tab When you log on to ZCA. If you did not change the default settings during the installation. The Zimbra Status tab opens and shows that status of all services. When all services are green. This tab also shows the amount of free mail storage disk space remaining. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. Note: When you log in to the ZCA administration console the first time.
7 11 . Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. to send notification to administrators when a virus has been found. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. but should not have been. the message is delivered to the recipient’s Junk folder. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts.0. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. and to send notification to recipients alerting that a mail message with a virus was not delivered. These addresses are automatically configured to work with the spam training filter. The accounts created are listed in the accounts list. When a message is tagged as spam. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. Zimbra Collaboration Suite Appliance ZCA 6. The anti-virus software is configured to block encrypted archives. • Spam Training User to receive mail notification about mail that was not marked as junk. Messages tagged above 75% are always considered spam and are discarded. but should be. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%.
In addition. When a virus has been found. a notification is automatically sent to that address. contacts. Mailbox Service The mailbox service manages all accounts’ mailbox content. The default is to set up the admin account to receive the notification. ZCA uses the LDAP directory to look up user addresses from within the company. The LDAP directory service is used for internal authentication.Administrator’s Guide The anti-virus protection is enabled for each server during installation. attachments. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. By default.7 Zimbra Collaboration Suite Appliance . including messages. This is referred to as the GAL. and briefcase folders. the notification address for anti-virus alerts is configured. Each account has an unique mailbox ID that is the primary point of reference to identify the account. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. Anti-virus protection is enabled for each server when the Zimbra software is installed. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. 12 ZCA 6. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. calendars.0. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. During ZCA installation.
hyperic. Zimbra Collaboration Suite Appliance ZCA 6. the results are saved to a zip file that can be forwarded to support. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. The storage space is used to save the content of users’ accounts.7 13 . Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. When you run a diagnostics of ZCA.0.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. HQ's default metric collection provides real time monitoring of availability. The information is not available for administrator’s review. and utilization. you should plan to add additional disk space. For more information about Hyperic HQ go to the following links: • For product description: http://www.hyperic. performance.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. but is available for Zimbra support to troubleshoot issues. • Settings. The console includes three tabs that make it easy to quickly find items in the console. • Dashboard. you are directed to use this link by Zimbra support to help diagnose issues.com/products • For documentation: http://www. used to manage server configuration and to create a policy for attachments received with email messages. In most cases. used to manage the daily ZCA activity for accounts.
When you view All addresses. and resources.0. domains. distribution lists. To view each of these items in the Content pane.Administrator’s Guide • Advanced Tools. You can identify the type of account from the icon. domains. and profiles area. aliases.7 Zimbra Collaboration Suite Appliance . This tab includes tools for migrating and importing accounts. profiles. used to manage the Zimbra Appliance license and certificates. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. select the item from the menu on the right of the Find address. 14 ZCA 6. the Content pane shows all addresses in ZCS.
domains. aliases. Resource accounts do not count against your ZCA license. Do not delete this account! This icon represent user accounts. domains. This type of account counts against your ZCA license account limit. profiles. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. Do not delete these accounts! This icon represents the administrator account. This icon represents an alias account. From the dashboard you can manage the following items. • Create new accounts.0.Working in the Administration Console This icon represents system accounts. System accounts include the spam filter accounts for junk mail. This icon represents a distribution list. When you delete an account. Zimbra Collaboration Suite Appliance ZCA 6. This icon represents a resource equipment account. Only one administrator account can be created. distribution lists. the ZCA license account limit reflects the change. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses.7 15 . Distribution lists do not count against your ZCA license. (spam and ham) and GALsync account if you configure GAL for your domain. distribution lists. These are specific accounts used by ZCA. profiles. This icon represents a resource location account. Aliases do not count against your ZCA license. This account counts against your ZCA license. aliases.
the default profile is displayed. or delete profiles.7 Zimbra Collaboration Suite Appliance . You can use the Move Alias feature from the toolbar to move an alias from one account to another. Lists all accounts. • Profile. configure GAL. edit. You can create. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. You can create and manage domains. As a minimum. and configure the authentication mechanism to be used for that domain. Lists profiles that have been created. Lists all aliases that have been created in user accounts. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. you create and manage end-user accounts. • Domains. • Distribution Lists. You can create new resources and set the scheduling policy for the resource. • Resources. • Aliases. In the Accounts folder. You can create new distribution lists and add to or delete members from a distribution list. Lists the domain in the Zimbra Appliance environment.0. Lists all distribution lists. Lists location or equipment that can be scheduled for a meeting. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA.Administrator’s Guide • Accounts. profiles. passwords and aliases for an account. setting options.
Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. • The Address tab can be used to change the network addresses if you move the server to a new network. gateway. • The Status tab displays the Zimbra Appliance network status. DNS server address. netmask. and host name. When you make changes to the network settings.7 17 . You can set specific addresses or you can select to obtain the configuration from DHCP server. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. including IP address.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings.0. Zimbra Collaboration Suite Appliance ZCA 6. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts.
0.Administrator’s Guide 18 ZCA 6.7 Zimbra Collaboration Suite Appliance .
Zimbra Collaboration Suite Appliance ZCA 6. You can change this. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console.0.7 19 . You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.
The default is 10 Mb. or used as a third-party anti-virus and anti-spam gateway. an email loop is created. This is the maximum size of a file that can be uploaded into Briefcase. If one such automatic response triggers another automatic response on the other side.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received.zip. scripts. such as . If you set the default to 0. resulting from mail servers. Important: Use caution when setting a relay host to prevent mail loops. Setting Up Relay MTA for External Delivery Setting this parameter is optional. The relay host name is the appliance MTA to Gateway host. • Relay MTA for external delivery. This is the default. You can change this on the General Information tab. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. This is configured during the installation of ZCA. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. (An email loop is an infinite loop phenomenon. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. there is no limit to the size of the upload. This is changed from the Settings>Attachments tab.7 Zimbra Collaboration Suite Appliance . or email clients that generate automatic replies or responses.Administrator’s Guide • Default domain name. users can upload files up to 10240K in size to their accounts. 20 ZCA 6.0. • Maximum size of an uploaded file for Documents or Briefcase. This also used as the assumed domain name when only a user name but not the domain is provided.
If you do not want to send a notification to the recipient when messages are blocked. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. or change the Zimbra license. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. When you purchase. Files attached to email messages can only be viewed in HTML. When you installed ZCA. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. You can select from the common extension types that are listed or add other types of extensions. and expiration date of the regular license.7 21 . you can disable this feature. renew. you must update the server with the new license information. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. • Allow viewing attachments only in HTML. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. the effective date.0. • Do not restrict viewing attachments. Users cannot view any attachments sent with their email messages. You can also restrict receiving attachments by the file extension type. This trial license is good for 60 days. a trial license was automatically installed. Managing the Zimbra License A Zimbra license is required in order to create accounts.
22 ZCA 6. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. issue date.0. including license ID. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. You must renew your license within 30 days of the expiration date. Managing Your Self-Signed or Commercial Certificates You can view.Administrator’s Guide Current license information. number of accounts purchased.7 Zimbra Collaboration Suite Appliance . and install self-signed and commercial certificates from the administration console Advanced Tools tab. A certificate is the digital identity used for secure communication between different hosts or clients and servers. Two types of certificates can be used. A self-signed certificate is automatically deployed when ZCA is installed. self-signed and commercial certificates. when you log on to the administration console a reminder notice is displayed. Certificates are used to certify that a site is owned by you. expiration date. When ZCA is installed. • A self-signed certificate is an identity certificate that is signed by its own creator. you will not be able to create new accounts. When the number of accounts created is equal to the number of accounts purchased. the self-signed certificate is automatically installed and can be used. Starting 30 days before the license expires. You can purchase additional accounts or you can delete existing accounts. but when you log in to the appliance administration console the first time. This is useful when you use a self-signed certificate and want to change the expiration date. The default is 365 days. update. Self-signed certificates are normally used for testing. and the number of accounts used can be viewed from the Advanced Tools>License tab. a security alert is displayed and you will need to accept the warning to be able to log in.
you complete a form with details about the domain. An asterisk (*) is added to the Common Name field. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). This is the exact domain name that should be used to access your Web site securely. you use the Certificates Wizard to install the certificate on ZCA. company. and when you receive the certificate. and country.Managing ZCA Configuration To obtain a commercially signed certificate.0. before you generate the CSR you must know the following details: • Common Name (CN). check this box. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. Zimbra Collaboration Suite Appliance ZCA 6. As you enter information about your company. and then generate a CSR with the RSA private key. They issue a digitally signed certificate. You download the CSR from the Zimbra server and submit it to a CA. You save this file to your computer and submit it to your commercial certificate authorizer.7 23 . such as VeriSign or GoDaddy. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. To generate the CSR.
The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. the client ignores the common name and tries to match the server name to one of the SAN names. when users log on to the accounts. a security alert warning is displayed.Administrator’s Guide • Country Name (C). If a certificate expires. including validation days that shows when the certificate expires.0. The state/province you want the certificate to display as your company location • City (L). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. You should renew your certificates before it expires. When the alternate name is entered here. Your company name • Organization Unit (OU).7 Zimbra Collaboration Suite Appliance . 24 ZCA 6. When SAN is used the domain name is compared with the common name and then to the SAN to find a match. You can create multiple SANs. The city you want the certificate to display as your company location • Organization Name (O). The country you want the certificate to display as your company location • State/Province (ST).
and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. The following settings can be configured for your default domain or when you create a new domain. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. When you select Domains from the Find address. internal. Select the domain to edit from the list. • The authentication mechanism is Internal • The Virtual Hosts. or both • Domain authentication mode.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. Zimbra Collaboration Suite Appliance ZCA 6.0. either Internal LDAP server. you can configure the following: • Global Address List (GAL) mode. a list of domains is displayed.7 25 . external LDAP. domains and profiles menu. When you set up a domain. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. External LDAP server or Active Directory. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs.
Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.domain. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server.com/home/username/ sharedfolder. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. Public service hostname This is the host name to be used for REST URLs. When you configure a pubic service hostname. email folders.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default.7 Zimbra Collaboration Suite Appliance . When users use the advanced Zimbra Web Client. This is commonly used when sharing within Zimbra Appliance. the name of that server must be entered in Inbound SMTP Hostname field. 26 ZCA 6. and Briefcase folders. Each domain can be configured with the public service host name to be used for REST URLs. If the majority of your uses are located in another time zone. set that here. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. This is the URL that is used when users share items such as calendars. To make sure that the time is displayed the same in one or the other client. The URL displays as http://publicservicename. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. Users can change the time zone from their accounts’ Preferences>General folder.0.
Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. and accounts and distribution lists cannot be created. users cannot log in to check their email. the account status overrides the domain status. GAL is configured on a per-domain basis. If you create additional profiles. If an account’s status setting is marked as closed. Active is the normal status for domains. users cannot log in. When the domain status is marked as maintenance. • Locked. Accounts can be created and mail can be delivered. the account’s status overrides the domain status setting. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. users cannot log in and their email is queued at the MTA. • Closed. The closed status overrides an individual account’s status setting. If an account’s status setting is marked as closed.7 27 .Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain.0. Changing the status also can affect the status for accounts on the domain. login for accounts on the domain is disabled and messages are bounced. you can assign another profile to the domain. The GAL search options are as follows: • Internal. the account’s status overrides the domain status setting. Zimbra Collaboration Suite Appliance ZCA 6. When a domain status is marked as closed. Domain status can be set as follows : • Active. The default setting is Internal mode. For the initial set up the default profile created during the installation is assigned to the domain. the account’s status overrides the domain status setting. The GAL mode setting for each domain determines where the GAL lookup is performed. their email is queued at the MTA. Users can log in and mail is delivered. When a domain status is marked as locked. This is sometimes referred to as the company directory or company “white pages. but email is still delivered to the accounts. deleted. • Maintenance. Domain Status The domain status is active in the normal state. The Zimbra LDAP server is used for directory lookups. • Suspended. or modified. When the domain status is marked as suspended.” ZCA uses the GAL to look up user addresses from within the company. If an account’s status setting is marked as maintenance or closed. Note: If an account has a different status setting than the domain setting.
modified contact and deleted contact information. 28 ZCA 6.0. When the GAL sync account syncs to the LDAP. changes you make to the address book are deleted. no additional configuration is required. External directory servers are used for GAL lookups. all GAL contacts from the LDAP are added to the GAL address book. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. During the sync. the GAL sync account is updated with new contact. The address book in these accounts is used to sync the LDAP server contact data. These accounts display in the administration console accounts list. you can configure GAL search and GAL sync separately. etc. a GAL sync account is created for each LDAP data source. • Both. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. Internal and external directory servers are used for GAL lookups.7 Zimbra Collaboration Suite Appliance .). Configuring GAL Search for Internal GAL When you select Internal. the traditional LDAP based search is run. you can configure different search settings and sync settings. mail routing. When you configure the external GAL mode.Administrator’s Guide • External. You can configure multiple external LDAP hosts for GAL. You should not modify the GAL sync account address book directly. If the GALsync account is not available for some reason. When the LDAP syncs the GAL to the account. but users also need to be able to sync to the GAL. All other directory services use the Zimbra LDAP service (configuration. Configuring GAL Search for External GALs When you configure an external GAL. GALsync accounts When an internal or external GAL is set up.
• Autocomplete filter. For AD. • Use DN Password to bind to external server. and to use DN password to bind to the external server. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). The parameters in a filter you construct determine the thoroughness of a search.7 29 . enter a search base. adAutoComplete is the default filter. The filter defines the search rules used for directory searches. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. The Internal authentication uses the Zimbra directory server for authentication on the domain. • External LDAP. and then verifies that the entry matched is either a Zimbra account or distribution list. A search filter must be specified. Enter the LDAP address. ( dc=server. • LDAP filter. To search within a specific part of your directory. dc=com). This is the default.). To enable the ability to let users use the Autocomplete from GAL feature. LDAP filter. For example. You must configure the LDAP URL. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. the port is 636. For LDAP. The following is an example of the filter string. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. • LDAP search base. If you use SSL. When you select Internal.0. The user name and password is the authentication information supplied in the bind operation to the directory server. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. If the filter you entered cannot be run using an anonymous bind. no other configuration is required. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. the autocomplete filter must be configured. Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. The port is 389. etc. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. gn.
0. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. Check either to use SSL or StartTLS. If you use SSL.Administrator’s Guide • External Active Directory.com). The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. Example of the search filter is (mail=%u@mycompany. 30 ZCA 6. the connection is closed and the password is considered valid. The authentication method is set on a per-domain basis. If this bind succeeds. Internal The Internal authentication method assumes the Zimbra schema. Enter the LDAP address. You should ensure that the filter you enter results in a single entry being matched. You can configure multiple external LDAP hosts. The default port is 389. The user name and password is the authentication information supplied to the Active Directory server. No additional configuration is necessary. otherwise an authentication error is returned to the user.7 Zimbra Collaboration Suite Appliance . the default port is 636. • LDAP filter. The default is to use the internal method as the authentication mode. You identify the Active Directory domain name and URL. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS.
https:// mail. For example. users enter only their user name and password.com. The name of the domain for the active directory server. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. the authentication is completed against that domain. You can configure multiple external active directory hosts. It would be entered as ( dc=server.Managing ZCA Configuration • LDAP search base.0. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. Virtual hosts are configured from the administration console Domains>Virtual Host tab. The default port is 389. • AD LDAP URL and whether to use SSL. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. Zimbra Collaboration Suite Appliance ZCA 6. If the filter you entered cannot be run using an anonymous bind. If you use SSL. enter a search base. dc=com). Enter the active directory LDAP address. You configure the following settings: • AD domain name. When the Zimbra login screen displays.7 31 . users can login to their accounts without having to specify the domain name as part of their user name. The virtual host requires a valid DNS configuration with an A record. To search within a specific part of your directory. When the virtual host is found. • Use DN/Password to bind to external server. When you create a virtual host. The authentication request searches for a domain with that virtual host name. The general domain configuration does not change. the default port is 636.company. Users enter the virtual host name as the URL address.
• Web interface to Exchange public folders needs to be available via IIS. the Exchange systems must be set up as described in the Exchange Setup Requirements section. This is required only for ZCA to Exchange free/busy replication. Exchange 2003/2007 Setup Requirements For Exchange 2003. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. To set free/busy interoperability. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers.0. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. 32 ZCA 6. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain.7 Zimbra Collaboration Suite Appliance . This is required only if there is Zimbra Appliance to Exchange free/busy replication.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and.
These are used to authenticate against the Exchange server on REST and WebDAV interfaces.0. The following are included: • com_zimbra_date. ou= . Set at the global level this applies to all accounts talking to Exchange. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. Note: To find these settings on the Exchange server.7 33 . you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . This is the name of the account in AD and password that has access to the public folders.Managing ZCA Configuration • Microsoft Exchange Server URL. to see contact information from the address book for this name. • Microsoft Exchange Authentication Scheme. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. either Basic or Form. Dates or time in the message to see their calendar schedule for that date or time. • Form is authentication to Exchange as HTML form based authentication. • Microsoft Exchange User Name and Password. • com_zimbra_url. • O and OU used in the legacyExchangeDN attribute. • com_zimbra_email. Email addresses/names. URL link to quickly go to the website specified in an email message. This sets up a mapping from the ZCA account to the corresponding object in the AD. and cn= settings. This is the Web interface to the Exchange. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. • Basic is authentication to Exchange via HTTP basic authentication. Zimbra Collaboration Suite Appliance ZCA 6.
7 Zimbra Collaboration Suite Appliance . Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. You can change the base colors of themes for a domain from the administration console.0. to add a textual portrayal of different facial expressions to their messages. Check the Zimlets that should be enabled for the domain. • com_zimbra_ymemotiocons. If a Zimlet should not be turned off from ZWC. Emotiocons. The foreground color is the text color displayed. 34 ZCA 6. The default text color is black. such as Skype or Cisco VOIP phones must be installed on the user’s computer. Phone numbers to quickly place a call.Administrator’s Guide • com_zimbra_phone. • Foreground color of the themes. The emoticons are available from a link on the compose toolbar. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. select mandatory. Drag and Drop files on to their email message. Note: This feature does not work with Internet Explorer. The text color usually does not need to be changed. • com_zimbra_ dnd. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. VOIP software.
have been designed with graphics or color codes that are not changed when you change the base color. Hot Rod. This color is the background on the page. • Secondary color of the themes. such as a message. In the following image. the variant of the background color displays in the login area. and the toolbar are displayed in the secondary color. Zimbra Collaboration Suite Appliance ZCA 6. such as Lemongrass. tabs. background color of the Content and Navigation panes. selection headers in the Navigation pane. Some of these themes. In the following image.0. Variants of the color are used for buttons. the clicked item from a right-click or other drop-down menu selection. Mail. the background color displays with the logo. the selected tab. in this example. The selection color is the color displayed for a selected item. • Selection color of the themes. Waves and Yahoo.7 35 . You may want to disable those themes from user’s Theme preferences selection. and selection highlight. The primary background color displayed in the client.Managing ZCA Configuration • Background color of the themes. and for a selected tab. The secondary color is the color used for the toolbar. Note: A number of Zimbra themes are included with Zimbra Appliance.
0.Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .
In an environment that includes users with different email and collaboration requirements. When you change a profile.7 37 . creating different profiles based on user requirements makes it easy to give users the feature sets they need.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. Setting Up Profiles Profiles define which features are enabled for an account. You might not want to turn this on for all of your users. For example. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. When IMAP or POP clients are used. In that case.0. You can create a profile from the New link on the administration console dashboard. Click New and select Profile. which allows users to sync their smart phones with their accounts. Note: Mailbox features are enabled for the Zimbra Web Client users. users may not have these features available. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. Each account is assigned a profile. A default profile is automatically created during the installation of ZCA and you can create additional profiles. accounts assigned that profile reflect the change. a new profile tab opens. Zimbra Collaboration Suite Appliance ZCA 6. the default profile does not enable mobile sync.
The features are described in this chapter. If the domain does not have a profile defined.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. Note: If you delete a profile that accounts are currently assigned. This tab enables the Zimbra Mobile sync feature. See Chapter 13. the default profile is automatically assigned when an account is created. This is a good option if most users on the domain should have the same features enabled. This tab lists all features that can be enabled for user accounts. and email retention policies. the accounts are automatically assigned the default profile. • Zimbra Mobile. you can select the profile that is automatically assigned to users created on that domain. Domain Profiles When you create a new domain or edit an existing one. • Email 38 ZCA 6. and set password. Managing Zimbra Mobile for information about this feature. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. This tab is used to set up account quota.0. login. On this tab you define the profile’s display name and you can describe the profile in any way you want. • Features. • Advanced.7 Zimbra Collaboration Suite Appliance .
Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. Messages can be displayed grouped into conversations or as a message list. Conversations group messages by subject. conversation view is the default. HTML compose Users can compose email messages with an HTML editor. Users can change the default from the Mail toolbar. If you do not want users to be able to change their account preferences. If this feature is enabled. The default is to let users manage their preferences. They can specify their default font settings for HTML compose in their account Preferences tab. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. user-defined folders.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile.0. This is enabled by default in the profile. You configure which email messaging features are enabled. mail sorted by conversations.7 39 . tags. user-defined filters. Features tab. Mail Features Mail Conversations Description Enables the email application. View link. and more. you can remove the check from Preferences in the profile. Zimbra Collaboration Suite Appliance ZCA 6.
status. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. You can specify a default forwarding address for a user when you create or edit an account. size. Saved searches 40 ZCA 6. Users can save a search that they have previously executed or built.7 Zimbra Collaboration Suite Appliance . attachment. and folders. Persona The name and address configured for the account creates the primary account persona. you can also specify forwarding addresses that are hidden from the user. Out of office reply Users can create an email message that automatically replies to incoming messages. sender address and recipient address is sent to the address. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. An email with information about the email’s subject. Users can change the information from their account Preferences tab. By default a message is sent to each recipient only once every seven days. users can create additional account names to manage different roles. When Persona is enabled. Users can also set the start and stop dates for the out of office message.0. Advanced search Allows users to build a complex search by date. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. regardless of how many messages that person sends to the address during that week. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. domain. They can turn this feature on or off and designate an address from their account Preferences tab. This is the information that the user uses as the From address. tags. This is commonly used as a vacation message. In the account configuration.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail.
Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. to access their mailbox using the IMAP protocol. To avoid having mail incorrectly marked as junk. Note: Spam check on a received message is completed before users’ mail filters are run. Users can turn this feature on or off from their Preferences tab. the corresponding actions associated with that rule are applied. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. When Initial search preference is enabled. ZCA 6. An email alias is an email address that redirects all mail to a specified mail account. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. You can create an alias for the account. Users can set these up from their Preferences tab. An alias is not an email account.7 41 IMAP access Zimbra Collaboration Suite Appliance . Users can use third party mail applications.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can also choose whether to delete the messages on the server after they are downloaded. contacts. When an incoming email message matches the conditions of a filter rule. Messages identified as spam are moved to the Junk folder. They can add the external account address to their account settings. When this is enabled. They can add the external account address to their account settings. Users set up these rules from their account Preferences tab. and Documents pages.0. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. Users cannot change this. Users can set these up from their Preferences Accounts tab. users can select another folder as the default search folder that is automatically searched from the search field. Users can access the company directory to find names for their email messages. users enter a few letters in their compose header and names listed in the GAL are displayed. such as Thunderbird or Outlook.
enable Sharing in the Features tab. • Whether to automatically append a signature to outgoing messages. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox.. the Preference.0. • Set or change email message alerts.Administrator’s Guide POP3 access Users can use third party mail applications. and flash the browser. Important: To allow users to share their mailbox folders. Check for new mail every. • Preferences for how messages that are replied to or forwarded are composed. etc. Import/ Export folder can be used to export a user’s account data. including email messages and attachments. address books. • Whether to save copies of outbound messages to the Sent folder. that the Web Client checks for new messages. • Whether to compose messages in a separate window. Users can modify the following mail preferences from their account Preferences Mail tab. highlight the Mail tab when a message arrives.7 Zimbra Collaboration Suite Appliance . Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. If more than one language locale is installed on Zimbra Appliance.. Users can modify the following mail preferences from their Preferences Signatures tab. • Which folder should be searched first when running a search. such as Thunderbird or Outlook. • How often. This data can be saved to their computer or other location as a backup. the messages and attachments are saved on the Zimbra server. tasks. Alerts can be set up to play a sound. • Whether to send a read receipt when it is requested. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. When they retrieve their POP email messages. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. calendar. The default maximum number of white list and black list addresses is 100 on each list. contacts. in minutes. users can select the locale that is different from the browser language settings. Import/Export Folder In the advanced Web Client. calendars. • Set the display language for ZWC. and Briefcase folders. to access their mailbox using the POP protocol.
Important: To allow users to share their calendars. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. and Documents notebooks. enable Sharing in the Features tab. address books.Customizing Profiles and Setting Up Mail Policy Rules the user’s account.0. not removed from the user’s account. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. calendars.7 43 . create multiple calendars. establish recurring activities. the data are copied. They can also use search for appointments in their calendars. The files must be . By default. Users can import other contact lists into their Address Book and can export their address books as well. Important: To allow users to share their address books. Users can import contacts into their Address Book. By default. You can turn the Import/Export feature off from the profile. two contact lists folders are in the Address Book. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. Feature Name Address Book Description Users can create their own personal contacts lists. and Documents notebooks. Zimbra Collaboration Suite Appliance ZCA 6. enable Sharing on the Features tab. and delegate manager access to their calendars. a Contacts list and an Emailed Contacts list are created in Address Book. share calendars with others.csv files. When they run the export command. Users can modify the following Address Book preferences from their account Preferences Address Book tab. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address.
The mini-calendar automatically displays in the Calendar view.ics) format. When they select this subject. Schedule and Find Resources tabs are not displayed. and popup notification. • Display the mini-navigation calendar in the Mail view. giving them the opportunity to change time zones while making appointments.0. work week. delegate access to their calendar. • First day of the week to display in the calendar. When Group Calendar is not checked. and more. • Use the QuickAdd dialog to create appointments from the calendar view. list. schedule meetings. • Users can import and export their appointments in the standard iCalendar (. • Set permissions for free/busy and who can invite the user to a meeting. The filter subject is Calendar Invite. • Calendar view they want to see by default. This is done from the Preferences Import/Export folder. • Time-zone list in their appointment dialog. the user must have Yahoo! BrowserPlus™ installed.7 Zimbra Collaboration Suite Appliance . The Find Attendees.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. or schedule. day. 7-day week. If popup notification is selected. • Number of minutes before an appointment to be reminded and select how to be notified: sound. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. • View calendars as a nested group within different folders. flash the browser title. the QuickAdd dialog displays when users double-click or drag on the calendar. create multiple personal calendars. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. When this option is enabled. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. messages that are marked as invites are run through the filter. 44 ZCA 6. month. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages.
send the file in an email.7 45 . organize files into different Briefcase folders. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. • Enable the ability to automatically add invites with PUBLISH method. • Be notified of changes made to an appointment by a delegated access grantee. Task lists can be shared with individuals. These files can be accessed whenever they log into the advanced Zimbra Web Client. • Forward calendar invitation to specific addresses.0. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. They can open the file if the application is available on the computer. Important: To allow users to share their task lists. enable Sharing in the Features tab. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. and the public. groups. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion.
7 Zimbra Collaboration Suite Appliance . the share privileges associated with the DL are revoked. Users must notify the administrator that they have shared a folder with the distribution list. and Briefcase folders. a copy of the shared folder is put in the grantee’s folder list on the Overview pane.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. and contacts data between mobile devices and the Zimbra server. and the public access so that anyone who has the URL can view the content of the folder. address books. Users can modify the default preferences that are configured for their account. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. When a member is removed from the distribution list. They cannot change the default configuration for features that are set up for their accounts. They can accept the shared item from their ZWC Preferences>Sharing tab. external guests that must use a password to view the folder content. When internal users share a mail folder. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. All members of the list have the same share privileges that the grantee defined for the shared folder. members of the distribution list are automatically granted rights to the shared item. Administrators manage the shares from the DL’s Shares tab. Disabling Preferences Preferences is enabled by default in profiles. including their mail folders. 46 ZCA 6. existing members of the DL are automatically notified of the new shared item.0. You can disable preferences and the Preferences tab does not display in users’ mailboxes. task lists. When the administrator is notified. Users specify the type of access permissions to give the grantee. When a new shared folder is published. calendars. They can share with internal users who can be given complete manager access to the folder. New members added to the distribution list can be automatically notified about items that are shared with them. users can share any of their folders. over-the-air synchronization of email. Users can manage their shared folders from their ZWC Preferences Sharing folder. calendar. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. In this folder users see a list of folders that have been shared with them and folders that they have shared with others.
a quota warning message is sent to the user. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. Calendar meeting information. you can configure ZCA to require users to create strong passwords. Setting Password Policy If internal authentication is configured for the domain. Zimbra Collaboration Suite Appliance ZCA 6. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. all email messages are rejected and users cannot add files to their account. Select Password locked from the Advanced tab Password section. and email retention policies. The percentage threshold for quota notification can be configured. When the number is reached. Account quota is the amount of space in megabytes that an account can use. task lists. The quota includes email messages. When this is enabled. The default mobile device policy is also enabled. you must disable the Change Password feature in their profile.7 47 . accounts do not have a quota.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. login. When the quota is reached. users cannot add new contacts. Important: If Microsoft Active Directory (AD) is used for user authentication.0. If you set the quota to 0. calendar. The AD password policy is not managed by Zimbra. The password settings that can be configured are listed below. and contacts for users of selected mobile phones. Users can be notified that their mailboxes are nearing their quota. When this threshold is reached. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. and files in Briefcase.
This type of policy is used to prevent password attacks. $. &.7 Zimbra Collaboration Suite Appliance .This should be set if authentication is external. Users can change their passwords at any time between the minimum and maximum set. #. Configuring a minimum and maximum password age sets the password expiration date. The default is 10 attempts. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A .Z Lower case a . 48 ZCA 6. Users cannot change their passwords. This means the account is never locked out. The default minimum length is 6 characters. an unlimited number of failed log in attempts is allowed. the “failed login lockout” feature is enabled and you can configure the following settings. % Base 10 digits 0 . If this is set to 0.0. for example !. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. The number of failed login attempts before the account is locked out. Configuring the next settings will require users to create more complex passwords. They must change it when the maximum password age is reached.z Non-alphanumeric. The default maximum length is 64 characters.9 Number of unique new passwords that a user must create before he can reuse an old password.
the account is locked out until the correct password is entered. . Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. You can manually expire a user’s web client session from the administration console Expire Sessions link. minutes.0. hours. trashed and spam messages is set in the profile. Activity includes any clickable mouse action. such as viewing contents of a folder or clicking a button. The duration of time in seconds. or the administrator manually changes the account status and creates a new password.7 49 . Setting Email Retention Policy The email retention policy for email. no matter how many consecutive failed login attempts have occurred.This forces the current session of the account to expire immediately. Zimbra Collaboration Suite Appliance ZCA 6. email messages are not deleted. The default is 1 hour. minutes. When the message purge function runs is set by the message purge command. The default is 0. If this is set to 0. The minimum configuration for email message lifetime is 30 days. The default is 2 days. or days the account is locked out. or days after which the number of consecutive failed login attempts is cleared from the log. the user can continue attempts to authenticate. if no activity occurs. The default is 0. hours.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active.
The default is 30 days.7 Zimbra Collaboration Suite Appliance . users are automatically redirected to the standard Zimbra Web Client. From the browser the enter the URL you provide along with their password to log in. tasks. This web client works best with newer browsers and fast internet connections. if ZWC detects the screen resolution to be 800 x 600. contacts. Both web clients include mail. They can export specific items in their account and save the data to their computer or other location. 50 ZCA 6. including Briefcase and the ability to export your account information. and Briefcase folders.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. they view the advanced Zimbra Web Client. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. Number of days a message can remain in the Junk folder before it is automatically purged. address book and task functionality. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. The default is 30 days. If you do not want users to the import/export capability. Users can change the default version in their preferences.0. and individual calendar files are saved as . Individual contacts are saved as . calendar. The exported account data file can be viewed with an archive program such as WinRAR archiver. General Features Section. including mail. The default ZWC for login is the advanced Zimbra Web Client. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. Any of these files can be imported into their account from the same tab. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. calendar. Other Account Configuration Preferences Preferences Import/Export. Users can select which client to use when they log in.csv files. When users log in. you can disable the feature from the profile. Features Tab. However.ics files. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. The data are not removed from their accounts. unless they use the menu on the login screen to change to the standard version.
it can be added as part of the . Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. Customizing Profiles and Setting Up Mail Policy Rules. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. if the password is known. • Are passwords required and can users change their password? Password Options When you provision accounts. Important: If Microsoft Active Directory (AD) is used for user authentication.xml file and is set when the account is provisioned.0. The AD password policy is not managed by Zimbra. When you import accounts. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password.csv or .Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. Zimbra Collaboration Suite Appliance ZCA 6. you must disable the Change Password feature in their Profile.7 51 . Passwords can be from 6 to 64 characters and do not have an expiration date.
• Aliases to be used.0. • Profile to be assigned which enables features for the account. • Password to be used. The account information that can be configured includes: • Account name. middle.7 Zimbra Collaboration Suite Appliance . 52 ZCA 6. • Contact information. The only information needed to create an account is the account name and the last name. This is the name used in the email address. not the email address. company name. Creating a Single Account You create one account at a time from the administration console dashboard. including phone number. • Display name that appears in the user’s messages. Each account is assigned a profile that defines features for the account. • Users first. When you select New>Account from the dashboard toolbar. and address. the New Account Wizard opens and steps you through the information needed to create an account. and password. This is the friendly name. The default profile is automatically selected if you do not select a profile. the mailbox is created on the domain and a directory account is created on the LDAP server.Administrator’s Guide Creating User Accounts When you create user accounts. and last name.
• Setting up the LDAP directory connection. the file is removed from the server. You enter details for connecting to your AD or LDAP server. the wizard generates a report in a . Advanced Tools. By choosing the download option. that information is available in the LDAP directory. If you add contact information about the account and use the internal GAL. Choose a secure location to store it as it may contain password information for all of your users. Users must change their password the first time they log on to their accounts. make sure you download the list of provisioned accounts as this will list the passwords for each account. Zimbra Collaboration Suite Appliance ZCA 6. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. The wizard downloads account information from your directory and creates the accounts on ZCA.0. From the administration console. either Active Directory or an LDAP server. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server.csv format with a list of new accounts. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. If you choose to generate random passwords for each account. click Import Accounts. Download this file for future reference.7 53 . The wizard guides you through importing accounts from an external directory.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. you can enter how many records to fetch for this import. Managing the Import Process 1. If you want to make sure users change a password that you create. When this is complete. In addition. you can enable Must Change Password for the account. The import wizard configuration details include: • Generating passwords for the accounts. When the end-user logs in for the first time or when an email is delivered to the user’s account. the mailbox is created on the mailbox server.
Disabling this option. enter the details for connecting to your Active Directory or other LDAP server. 4. accounts from domains that do not exist on ZCA are not created.7 Zimbra Collaboration Suite Appliance . The default is 0. You need to give the password information to each user. 3. the domain is automatically created. • Length of generated password. select whether to import accounts from Active Directory or from another LDAP directory. If the wizard generates random passwords for each account. The following options can be set: Set either • Generate a random password for each account. you must download the . Enter the maximum accounts to import at one time. 5. Enable Automatically create missing domains. so that when an account is imported and the domain they were on is not created on ZCA. On the Bulk provisioning options dialog. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance.csv file that is created as this file lists the passwords that were created. set the password configuration option you want to use and click Next. The default is 8 characters.Administrator’s Guide 2. • Check Require users to change the password after first login. 54 ZCA 6. On the Directory connection dialog. The password can be from 6 to 64 characters. or • Use the same password for all new accounts. 6. If you do not enable Automatically create missing domains. which means that no limits are set. On the Overview dialog.0.
example. After you complete this dialog. but you can change this • Use Security. • LDAP search base is used to configure what subsection of the LDAP forest to search. middle. The filter in the field (objectClass=organizationalPerson). the LDAP URL is entered as ldap:// ldapdirectory.0. including email address. postal and phone information if it is available. Check SSL if this is used • Bind DN and bind password • LDAP filter.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. last names. individual first. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. This dialog also shows the import options you configured. You can change the filter. click Next. In this field enter the LDAP search filter to run.com • By default the port is 3268. Zimbra Collaboration Suite Appliance ZCA 6. is set to gather account information. Here you can define search criteria to collect the type of account information you want to import.7 55 .
56 ZCA 6. the file is removed from the server. Download the . When the import is complete. This list includes the password information for each account.0. The accounts are imported to ZCA. you will not be able to access it again. A .csv file that lists the created accounts and their password.7 Zimbra Collaboration Suite Appliance . Click Next. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. Download this file for future reference.csv file is created with the list of all provisioned accounts.Administrator’s Guide 7. By choosing the download option. Note if you choose not to downlaod the file now. 8. Choose a secure location to store it as it may contain password information for all of your users.
identify the MAPI profile to use to log into the Exchange server. run the Migration Wizard and configure the migration options and Active Directory log on information. run the ZCS Migration Wizard for Exchange one-step migration option using the . create an xml file with the migrating accounts data. From the ZCA administration console Advanced Tools tab. In the Migration options dialog.xml file data. From the administration console. 2. • Step 1. and task lists from an existing Microsoft Exchange server to ZCA. click Migration Wizard. Zimbra Collaboration Suite Appliance ZCA 6. contacts. 3. • Step 2. click Next. Migrating accounts to the Zimbra Appliance is a two step process. the folder hierarchy is maintained. calendars. You enter this MAPI profile information in Step 4. Creating the XML file 1. Advanced Tools. Before you begin.xml file.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages.xml file is created.xml file from the data on the Active Directory. the ZCS Migration Wizard creates the accounts and import the accounts content based in the .7 57 . This information is used to create an . after the . select the migration options. When you select the one-step option. When the user’s files are migrated.0. On the Overview dialog.
• Select whether to import items from the account’s Trash folder (deleted items) or Junk folder.7 Zimbra Collaboration Suite Appliance . The default is 8 characters.0. or • Use the same password for all new accounts. Uncheck this box if the accounts were already created on ZCA. The password can be from 6 to 64 characters. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Select the items to import the accounts: email messages. • Check Require users to change the password after first login. you must download the . 58 ZCA 6. select Ignore previously imported emails so accounts do not have duplicate email messages.csv file that is created as this file lists the passwords that were created. and calendars. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts. address book contacts. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Ignore invalid SSL certificate is checked by default. 4. If the wizard generates random passwords for each account.Administrator’s Guide Set either • Generate a random password for each account.xml element for provisioning the account. • Length of generated password. • If some accounts were migrated before. • Create user accounts in ZCA is checked to enable the account . tasks. You need to give the password information to each user.
Enter the password for this account. but you can change this • Use Security. is set to Zimbra Collaboration Suite Appliance ZCA 6. Check SSL if this is used • Bind DN and bind password • LDAP filter. enter the following information. In this field enter the LDAP search filter to run. • Server Name. • • • Mapi profile name. Here you can define search criteria to collect the type of account information you want to import.example.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. • The ZCA administrator account is automatically configured.0. The filter in the field (objectClass=organizationalPerson). This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. On the Active Directory information dialog. The default is 0. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. The LDAP URL is entered as ldap:// ldapdirectory. Enter the MAPI logon user DN Click Next. • Enter the maximum accounts to import at one time. This domain should be created on ZCA.7 59 . which means that no limits are set.com • By default the port is 3268. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. 5.
0. click Next. • LDAP search base is used to configure what subsection of the LDAP forest to search. the . If the information is correct.xml file is created. click Next. The migration wizard connects to the Exchange server. 6.7 Zimbra Collaboration Suite Appliance . middle. 60 ZCA 6. If you need to fix any of the options. After you complete this dialog.Administrator’s Guide gather account information. click Previous. The Review migration options dialog shows the migration options you have configured. last names. You can change the filter. individual first. including email address. When you click Next. postal and phone information if it is available.
0. When the migration is complete.7 61 . the file is removed from the server. The accounts are now created on ZCA. Note if you choose not to download the file now. Users can now log on to their ZCA accounts. Select One Step Migration and browse to the . 8. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. the migration begins and a progress bar is displayed. Zimbra Collaboration Suite Appliance ZCA 6. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. the Import Destination dialog displays. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. When you open the migration wizard. Choose a secure location to store it as it may contain password information for all of your users.xml file created on ZCA. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. you will not be able to access it again. the Import Completed dialog displays. When you click Next. By choosing the download option. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard.Creating Accounts on ZCA 7.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.
7 63 . Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. Resources and Distribution Lists The administration console dashboard is used to manage accounts.Chapter 6 Managing Accounts. See the ZCA administration console Help for information about how to perform these tasks from the administration console. select Accounts from the Find address. Passwords can be from 6 to 64 characters and do not have an expiration date. and profiles menu. The user must be told the new password. you can quickly change an account's password from the administration console Account toolbar. resources and distribution lists. domains.0. Zimbra Collaboration Suite Appliance ZCA 6. Changing Passwords If you use internal authentication. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts.
Each mailbox has an index file associated with it.log file. • Locked. If a user reports an issue performing text searches or a message is logged in the mailbob. the login is disabled and messages are bounced. 64 ZCA 6. login is disabled.log warning of a possible corrupt index. • Maintenance. depending on the number of messages in the mailbox. • Pending. the user cannot log in.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. When a mailbox status is set to maintenance. Pending is a status that can be assigned when a new account is created and not yet ready to become active. Changing an Account’s Status Account status determines whether a user can log in and receive mail. When you are in an account. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. Reindexing a mailbox's content can take some time. When a mailbox status is locked. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. calendar entries. searches may not find all results. Active is the normal status for a mailbox account. This index file is required to retrieve search results from the mailbox. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. Users can still access their mailbox while reindexing is running. The following account status can be set for an account: • Active. A closed account does not change the account license. importing. you can reindex the mailbox to recreate the mailbox’s index file.0. and mail addressed to the account is queued at the MTA. and tags. including all folders. but because searches cannot return results for messages that are not indexed. When a mailbox status is closed. This status is used to soft-delete an account before deleting the account from the server. • Closed. An account can be set to maintenance mode for backing up. The login is disabled and messages are bounced. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. Any View Mail action to access an account is logged to the audit. or restoring the mailbox. but mail is still delivered to the account. Mail is delivered and users can log into the client interface.7 Zimbra Collaboration Suite Appliance .
or delete distribution lists. domains. This removes the account from the server. The login is disabled and messages are bounced. This is done in the Shares tab.7 65 . Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. If you are not sure that is what you want to do. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. Using Distribution Lists for Group Sharing Instead of creating individual share requests. but the message is not sent to more than 1000 recipients. When a Zimbra user’s email address is added to a distribution list. and changes the number of accounts used against your license. and profiles menu. You can use this feature to limit the exposure of the distribution list to only those that know the address. When a new shared item is published. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. Zimbra Collaboration Suite Appliance ZCA 6. The address line displays the distribution list address. but the content of the account is still available. To see a list of distribution lists. the distribution list is automatically removed from the Member Of tab. deletes the message store. the user’s account Member Of tab is updated with the list name. distribution lists can be created to share items with a group. change the account status to Closed. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. they are sending the message to everyone whose address is included in the list. change. the account and all the content is deleted. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. Only administrators can create. Important: System accounts designated with the icon and the administrator icon should never be deleted.0.Managing Accounts. the individual recipient addresses cannot be viewed. When you delete an account. When users send to a distribution list. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. select Distribution Lists from the Find address. existing members of the list are automatically notified of the new share. The maximum number of members in a distribution list is 1000 recipients. When a distribution list is deleted or the removed. The 1000 recipients include addresses in distribution lists that are nested within a distribution list.
Managing Resources A resource is a location or equipment that can be scheduled for a meeting. The contents of the resource mailboxes are purged according to the mail purge policies. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. This is set up from the administration console. User accounts with the calendar feature can select these resources for their meetings. Each account can have unlimited numbers of aliases. domains. When new members are added to the group distribution list. move the alias from one account to another. and delete the alias.0. Administrators do not need to monitor these mailboxes on a regular basis. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. A Resource Wizard on the administration console guides you through the resource configuration. you can disable the Can receive mail checkbox. The resource accounts automatically accept or reject invitations based on availability. all aliases that are configured are displayed in the Content pane.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. Create Distribution List Aliases A distribution list can have an alias. These accounts do not count against your license. Distribution List Alias tab. To see resources available on the ZCA. To see a list of aliases. and profiles menu. An alias is not an email account.7 Zimbra Collaboration Suite Appliance . domains. When you select Aliases from the Manage Addresses Overview pane. select Resources from the Find address. If you create a distribution list for sharing and do not want the distribution list to receive mail. You can configure the account with the following details about the resource: 66 ZCA 6. select Aliases from the Find address. their share privileges are revoked. From Aliases you can quickly view the account information for a specific alias. When members are removed from the group distribution list. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. You can view and edit an account’s alias names from the account view. they are automatically granted the same shared privileges as other members of the group. and profiles menu.
specific building location including building and address. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. • Manual accept. If you set this up. This can be a person to contact if there are issues. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. based on the scheduling policy. thus more than one meeting could schedule the resource at the same time. and. In this case. This value is enabled when the resource can be scheduled for only one meeting at a time. Because the resource always accepts the invitation. The following resource scheduling values can be set up: • Auto decline all recurring appointments. When this option is selected. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. • Auto accept if available. When this option is selected.0. auto decline on conflict. The resource account automatically accepts all appointments that are scheduled. Resources and Distribution Lists • Type of resource. • Location information. To schedule a resource. The free/busy times can be viewed. No recurring appointments can be scheduled for this resource. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. they can view the description of the resource. When the meeting invite is sent. Zimbra Collaboration Suite Appliance ZCA 6. users invite the equipment resource and/or location to a meeting. You can modify the autodecline rule to accept some meetings that conflict. and free/busy status for the resource if these are set up. You can modify the auto-decline rule to accept some meetings that conflict.Managing Accounts. contact information. including room name. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. free/busy information is not maintained. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. and room capacity When you create a resource account. the resource account automatically declines all appointments that conflict. When they select the resource.7 67 . auto-decline on conflict. • Auto accept always. a directory account is created in the LDAP server. the resource account automatically accepts appointments unless the resource is already scheduled. an email is sent to the resource account.
For accounts that include the auto decline on conflict value. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. you can set up a threshold. To fully manage a resource account’s calendar. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. Invites.7 Zimbra Collaboration Suite Appliance . They can view. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar.0. If the forwarding address was set up when the account was provisioned. Users delegated as manager have full administrative rights for that calendar. You can configure the following options to manage the resource. The resource account is manually managed. you can change the address • Who can use this resource.Administrator’s Guide • No auto accept or decline. edit. accept. In the Permissions section. remove. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. 68 ZCA 6. or decline the invites. A delegated user must log into the resource account and accept or decline all requests. If you set both fields. Conflict Rules. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. you can share the resource calendar with a user who is given the manager rights. the resource declines appointments whenever either of the conditions are met. add. • An address to forward invites.
The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device.7 69 . Devices use the native software and UI that is installed on the device to sync. contacts. ZCA 6. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.0. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. Windows Mobile 5 (WM5). and many other phones that support the Active Sync protocol. The following diagram shows the flow of data from the server to the mobile. IPod Touch.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. Zimbra Mobile is compatible with IPhone. and 6 (WM6) devices.
0.Administrator’s Guide 9. no additional plug-ins are required to be able to use the Zimbra Mobile feature.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. Enter the user’s primary Zimbra Appliance account name. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. • User name.zimbra. Note: Only WM6 devices and IPhones support security policies set by the server.php?title=Mobile_Device_Setup http://wiki. The Zimbra mailbox server address b. The protocol goes through the reverse proxy if it is present in the path. Older devices do not respond to security policies. The following may need to be configured in the mobile device: • Server name (address). Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. 4.zimbra. They can send email. and add contacts to their address book. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.com/index. http://wiki. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. see the Mobile Device Setup pages on the Zimbra Wiki. 3. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. In most cases. The user’s Zimbra mailbox domain name 2. Users can immediately sync their account to their mobile device when this is configured. The user’s username as configured on the account c. The client then connects to the user’s account on the mailbox server. • Domain. For details about specific device setup. 70 ZCA 6.com/index. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. Enter the user’s Zimbra Appliance domain name (DNS). Users configure the following information: a.7 Zimbra Collaboration Suite Appliance . create appointments.
Managing Zimbra Mobile After the mobile policy is set up. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. In addition to the rules. after the PIN is entered incorrectly more than the specified number of times.7 71 . the device can sync. This erases all data on the device. Remote Wipe can be used to erase all data on lost or stolen devices. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. the user is required to fix the PIN before they can sync with the server. See the Users’ Mobile Device Self Care Features section. after the number of minutes configured. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. a locally (generated by the device) initiated wipe of the device is performed. users must enter their PIN. If a mobile device is lost or stolen. the device is locked.0. To unlock the device. the next time a mobile device sends a request to the server. Once the server confirms that the policy is enforced on the mobile device. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. Zimbra Collaboration Suite Appliance ZCA 6.
users must enter their PIN. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. The device does not need to contact the server for this to happen. the wipe command is initiated. The device is returned to its original factory settings. stolen.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. Once the wipe is complete. the policy requires an alphanumeric PIN. Number of failed login attempts to the device before the device automatically initiates a local wipe. To unlock the device. For example. the status of the device in the Preference> Mobile Devices folder shows as wipe completed.7 Zimbra Collaboration Suite Appliance .0. . or no longer being used. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. Forces the user to create a personal identification number on the mobile device. 72 ZCA 6. If a mobile device is lost. A user selects the device to wipe and clicks Wipe Device. Requires that the password includes both numeric and alpha characters. How long the device remains active when not in use before the device is locked. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. but a device that only supports a numbered PIN can still be used. The next time the device requests to synchronize to the server.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
address book 47 quota. distribution list 46 50 N New menu 15 76 ZCA 6. using to migrate accounts 61 mobile device. standard web client security policy. installing 22 license. managing 46 shares tab. managing 68 resource calendar. reindexing 64 mailbox. sharing 68 resource conflict rules 68 resources 16 resources. trial 21 license. changing password policy 73 mobile device. domain 38 profiles. password strength policy settings 72 mobile device. setting 47 password. setting 47 47 9 M mail filters 41 mail filters. setting up notification quotas. failed login policy 48 persona 40 POP3. user self care 72 mobile devices. location 15 resources. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts.0. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. creating xml file 57 migration wizard. equipment 15 resources. maintaining calendars 67 resources. enabling 44 group sharing. mobile device 70 session idle lifetime 49 session time out policy.7 Zimbra Collaboration Suite Appliance . changing admin 10 password. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution.Administrator’s Guide group calendar. Zimbra 21 location resources 66 logging into the admin console Q quota. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. expire 49 setting up profiles 37 settings tab 19 shared items. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. passwords 53 importing process for accounts 53 interop 32 44 L license. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . managing 66 resources.ics import preferences on ZWC 42 importing accounts 53 importing accounts. security policy 70 mobile devices. external access 41 postmaster alias 10 profiles 16 profiles. 49 sessions.
setting as default support 7 system accounts 15. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client.7 Zimbra Collaboration Suite Appliance . import/export account data Zimlets 33 42 77 ZCA 6. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files. for mail filters 41 standard web client.sharing.0. notifying distribuion list 66 spam message lifetime 50 spam white list. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. 65 50 T tasks feature 45 themes.
Administrator’s Guide 78 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .