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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . 43 Calendar . . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . 70 Setting up Mobile Device Security Policies . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . . . . 47 Setting Password Policy . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . 63 Managing Accounts . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . 52 Importing Accounts . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . .
Administrators centrally manage the appliance from the administration console. Some of the features that can be found in the web client include: • Compose. reply.0 collaboration and messaging software for enterprises. service providers. Web 2. read. educational institutions.0.Chapter 1 Introduction Zimbra is the leader in open source. and government agencies. forward. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients.7 5 . The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. and Standard Zimbra Web Client as an HTML client. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. This guide is intended for system administrators responsible for creating and maintaining accounts.
address book lists with others • Set mailbox usage preferences. resources.Administrator’s Guide • Share calendars. distribution lists. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. The console offers the following management features: • Dashboard with task based management features. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. email folders.0.7 Zimbra Collaboration Suite Appliance . Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. • Create and mange user accounts. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console.
Available Documentation The following documentation is available: • Administrator Guide. • Contact sales@Zimbra. The help topics describe how to use the features of the Zimbra Web Client. see the Zimbra website. We appreciate your feedback and suggestions.zimbra. • Zimbra administration console Help. www. When you installed ZCA.Zimbra.com to submit a bug report. • Zimbra Web Client Help. go to http://bugzilla. and a description of administration tasks and configuration options. and expiration date of the regular license. The latest notes can be found on the Zimbra website.com. Support and Contact Information Visit www.0. http://www.com to purchase Zimbra Collaboration Suite • Contact email@example.com to join the community and to be a part of building the best open source messaging solution.zimbra.7 7 .html If you encounter problems with this software. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires.Zimbra.com for support issues. This guide provides a product overview. Zimbra Collaboration Suite Appliance ZCA 6.com/support/support_overview. • Release Notes. For information about the Zimbra support program. Make sure to provide enough detail so that the bug can be easily duplicated. Late-breaking news for product releases and upgrade instructions are contained in the release notes. This trial license is good for 60 days. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. the effective date. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. a trial license was automatically installed.
0.Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .
Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. and proxy server settings. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. This tab shows the network status. Zimbra Collaboration Suite Appliance ZCA 6.xxx:5480 You can find the IP address on the vSphere Client.xxx. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx.0. • Zimbra Administration tab. • Zimbra Status tab. address settings.xxx. The administration console consists of the following four main tabs. This tab opens the admin dashboard used to manage accounts and domains. • Network tab. • Update tab. if they are configured. This tab is used when a ZCA version is updated. The administrator can download and install the update from this tab.7 9 . This shows the status of the ZCA services. Zimbra Collaboration Suite Appliance summary tab.
Zimbra Status Tab When you log on to ZCA. Two aliases for the administrator account are created during install: • Postmaster. Select the administrator account and change the password. The Zimbra Status tab opens and shows that status of all services.Administrator’s Guide • The user name is vmware. This address is where notification messages from the operating system are sent. The password can be changed at any time from the Accounts toolbar. This opens the administration dashboard where you manage ZCA accounts and domains. click the Zimbra Administration tab. This tab also shows the amount of free mail storage disk space remaining.7 Zimbra Collaboration Suite Appliance . If users reply to this postmaster address. • The password is the password of the VMware virtual machine set during the installation of ZCA. ignore the warning and select the option to continue. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. You should log on to this account frequently. Other appliance reports may be sent to the admin account as well. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. the anti-virus notification is sent directly to the admin account.0. 10 ZCA 6. the first page that is displayed shows the Zimbra services. the message is forwarded to the administrator mailbox. if an untrusted connection warning displays. If you did not change the default settings during the installation. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. Services that are not running display in red. • Root. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. Note: When you log in to the ZCA administration console the first time. When all services are green.
but should be. and to send notification to recipients alerting that a mail message with a virus was not delivered.7 11 . but should not have been. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. These addresses are automatically configured to work with the spam training filter. When a message is tagged as spam. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. The accounts created are listed in the accounts list. Messages tagged above 75% are always considered spam and are discarded. Zimbra Collaboration Suite Appliance ZCA 6. The anti-virus software is configured to block encrypted archives.0.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. the message is delivered to the recipient’s Junk folder. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. • Spam Training User to receive mail notification about mail that was not marked as junk. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. to send notification to administrators when a virus has been found. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam.
0. including messages. The default is to set up the admin account to receive the notification. 12 ZCA 6. contacts. By default.7 Zimbra Collaboration Suite Appliance . LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. The LDAP directory service is used for internal authentication. When a virus has been found. Anti-virus protection is enabled for each server when the Zimbra software is installed. calendars. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. ZCA uses the LDAP directory to look up user addresses from within the company. attachments. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body.Administrator’s Guide The anti-virus protection is enabled for each server during installation. and briefcase folders. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. the notification address for anti-virus alerts is configured. During ZCA installation. Each account has an unique mailbox ID that is the primary point of reference to identify the account. This is referred to as the GAL. a notification is automatically sent to that address. Mailbox Service The mailbox service manages all accounts’ mailbox content. In addition.
When you run a diagnostics of ZCA.com/products • For documentation: http://www. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. The storage space is used to save the content of users’ accounts. you should plan to add additional disk space. used to manage server configuration and to create a policy for attachments received with email messages. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. the results are saved to a zip file that can be forwarded to support. In most cases. but is available for Zimbra support to troubleshoot issues. • Dashboard.hyperic. used to manage the daily ZCA activity for accounts. • Settings. The information is not available for administrator’s review.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. and utilization. For more information about Hyperic HQ go to the following links: • For product description: http://www. The console includes three tabs that make it easy to quickly find items in the console. Zimbra Collaboration Suite Appliance ZCA 6. HQ's default metric collection provides real time monitoring of availability. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab.hyperic.0. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab.7 13 . you are directed to use this link by Zimbra support to help diagnose issues.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. performance.
distribution lists.Administrator’s Guide • Advanced Tools. When you view All addresses. domains.7 Zimbra Collaboration Suite Appliance . This tab includes tools for migrating and importing accounts. used to manage the Zimbra Appliance license and certificates. and resources. You can identify the type of account from the icon.0. domains. and profiles area. profiles. the Content pane shows all addresses in ZCS. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. aliases. 14 ZCA 6. select the item from the menu on the right of the Find address. To view each of these items in the Content pane.
This icon represents a distribution list. Distribution lists do not count against your ZCA license. profiles. This icon represents an alias account. aliases. distribution lists.Working in the Administration Console This icon represents system accounts. Zimbra Collaboration Suite Appliance ZCA 6. System accounts include the spam filter accounts for junk mail. domains. These are specific accounts used by ZCA.0. Do not delete these accounts! This icon represents the administrator account. Only one administrator account can be created. profiles. • Create new accounts. the ZCA license account limit reflects the change. This account counts against your ZCA license. This type of account counts against your ZCA license account limit. Do not delete this account! This icon represent user accounts. When you delete an account. domains. This icon represents a resource equipment account.7 15 . (spam and ham) and GALsync account if you configure GAL for your domain. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. Resource accounts do not count against your ZCA license. From the dashboard you can manage the following items. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. This icon represents a resource location account. distribution lists. aliases. Aliases do not count against your ZCA license.
Lists profiles that have been created. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. • Resources. you create and manage end-user accounts. and configure the authentication mechanism to be used for that domain. configure GAL. You can create and manage domains. You can create new resources and set the scheduling policy for the resource. Lists all aliases that have been created in user accounts. Lists the domain in the Zimbra Appliance environment. profiles.Administrator’s Guide • Accounts. or delete profiles. setting options. the default profile is displayed. You can create. You can create new distribution lists and add to or delete members from a distribution list. Lists all accounts. • Domains. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. You can use the Move Alias feature from the toolbar to move an alias from one account to another. • Distribution Lists. As a minimum. In the Accounts folder. • Profile. • Aliases. edit.0. passwords and aliases for an account. Lists location or equipment that can be scheduled for a meeting.7 Zimbra Collaboration Suite Appliance . Working in the Settings Tab The Settings tab is used to manage general ZCA settings. Lists all distribution lists.
and host name. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. netmask. including IP address. gateway. When you make changes to the network settings. • The Status tab displays the Zimbra Appliance network status. You can set specific addresses or you can select to obtain the configuration from DHCP server. DNS server address.0. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. Zimbra Collaboration Suite Appliance ZCA 6. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. • The Address tab can be used to change the network addresses if you move the server to a new network. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available.7 17 .
Administrator’s Guide 18 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
7 19 . Zimbra Collaboration Suite Appliance ZCA 6. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console.0. You can change this. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.
This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. This also used as the assumed domain name when only a user name but not the domain is provided. If you set the default to 0. such as . This setting is used to instruct the MTA to send all non-local mail to a different SMTP server.7 Zimbra Collaboration Suite Appliance . This is the default. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. This is changed from the Settings>Attachments tab. You can change this on the General Information tab. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. This is configured during the installation of ZCA. This is the maximum size of a file that can be uploaded into Briefcase. Important: Use caution when setting a relay host to prevent mail loops.zip. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. resulting from mail servers. there is no limit to the size of the upload. or email clients that generate automatic replies or responses. scripts. The relay host name is the appliance MTA to Gateway host. (An email loop is an infinite loop phenomenon. • Maximum size of an uploaded file for Documents or Briefcase. users can upload files up to 10240K in size to their accounts. or used as a third-party anti-virus and anti-spam gateway. Setting Up Relay MTA for External Delivery Setting this parameter is optional.Administrator’s Guide • Default domain name. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. an email loop is created. 20 ZCA 6. If one such automatic response triggers another automatic response on the other side.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. • Relay MTA for external delivery.0. The default is 10 Mb.
This license is encrypted with the number of Zimbra accounts (seats) you have purchased. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. a trial license was automatically installed. • Allow viewing attachments only in HTML. or change the Zimbra license. Managing the Zimbra License A Zimbra license is required in order to create accounts.7 21 . Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. When you installed ZCA. Files attached to email messages can only be viewed in HTML. If you do not want to send a notification to the recipient when messages are blocked.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. renew. and expiration date of the regular license. Zimbra Collaboration Suite Appliance ZCA 6. you must update the server with the new license information. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments.0. Users cannot view any attachments sent with their email messages. the effective date. you can disable this feature. This trial license is good for 60 days. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. • Do not restrict viewing attachments. You can also restrict receiving attachments by the file extension type. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. When you purchase. You can select from the common extension types that are listed or add other types of extensions.
• A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. a security alert is displayed and you will need to accept the warning to be able to log in. This is useful when you use a self-signed certificate and want to change the expiration date. Self-signed certificates are normally used for testing. The default is 365 days. number of accounts purchased. including license ID. Starting 30 days before the license expires. A certificate is the digital identity used for secure communication between different hosts or clients and servers. 22 ZCA 6. and the number of accounts used can be viewed from the Advanced Tools>License tab. A self-signed certificate is automatically deployed when ZCA is installed. • A self-signed certificate is an identity certificate that is signed by its own creator.0.7 Zimbra Collaboration Suite Appliance . Two types of certificates can be used.Administrator’s Guide Current license information. issue date. when you log on to the administration console a reminder notice is displayed. You must renew your license within 30 days of the expiration date. but when you log in to the appliance administration console the first time. the self-signed certificate is automatically installed and can be used. and install self-signed and commercial certificates from the administration console Advanced Tools tab. Managing Your Self-Signed or Commercial Certificates You can view. You can purchase additional accounts or you can delete existing accounts. you will not be able to create new accounts. self-signed and commercial certificates. When ZCA is installed. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. update. When the number of accounts created is equal to the number of accounts purchased. Certificates are used to certify that a site is owned by you. expiration date.
They issue a digitally signed certificate.0. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. you use the Certificates Wizard to install the certificate on ZCA. To generate the CSR. As you enter information about your company. check this box. An asterisk (*) is added to the Common Name field. This is the exact domain name that should be used to access your Web site securely. Zimbra Collaboration Suite Appliance ZCA 6. You save this file to your computer and submit it to your commercial certificate authorizer. and when you receive the certificate.Managing ZCA Configuration To obtain a commercially signed certificate. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). and then generate a CSR with the RSA private key.7 23 . you complete a form with details about the domain. before you generate the CSR you must know the following details: • Common Name (CN). such as VeriSign or GoDaddy. company. You download the CSR from the Zimbra server and submit it to a CA. and country. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized.
You can create multiple SANs.0. When the alternate name is entered here. Your company name • Organization Unit (OU). The state/province you want the certificate to display as your company location • City (L). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. the client ignores the common name and tries to match the server name to one of the SAN names.Administrator’s Guide • Country Name (C). If a certificate expires. 24 ZCA 6.7 Zimbra Collaboration Suite Appliance . including validation days that shows when the certificate expires. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. The city you want the certificate to display as your company location • Organization Name (O). The country you want the certificate to display as your company location • State/Province (ST). You should renew your certificates before it expires. when users log on to the accounts. a security alert warning is displayed. When SAN is used the domain name is compared with the common name and then to the SAN to find a match.
domains and profiles menu. either Internal LDAP server. When you set up a domain. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard.7 25 . The following settings can be configured for your default domain or when you create a new domain. you can configure the following: • Global Address List (GAL) mode. When you select Domains from the Find address. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. a list of domains is displayed.0. or both • Domain authentication mode. Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. • The authentication mechanism is Internal • The Virtual Hosts. Select the domain to edit from the list. external LDAP. internal. External LDAP server or Active Directory.
the name of that server must be entered in Inbound SMTP Hostname field. The URL displays as http://publicservicename.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. Users can change the time zone from their accounts’ Preferences>General folder. When users use the advanced Zimbra Web Client. email folders. and Briefcase folders.com/home/username/ sharedfolder. When you configure a pubic service hostname. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. This is commonly used when sharing within Zimbra Appliance. This is the URL that is used when users share items such as calendars. 26 ZCA 6. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities.7 Zimbra Collaboration Suite Appliance . set that here.domain. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.0. Public service hostname This is the host name to be used for REST URLs. Each domain can be configured with the public service host name to be used for REST URLs. To make sure that the time is displayed the same in one or the other client. If the majority of your uses are located in another time zone.
login for accounts on the domain is disabled and messages are bounced. The default setting is Internal mode. If an account’s status setting is marked as closed. This is sometimes referred to as the company directory or company “white pages. The closed status overrides an individual account’s status setting. the account’s status overrides the domain status setting. or modified. Domain status can be set as follows : • Active. • Suspended. When a domain status is marked as locked.” ZCA uses the GAL to look up user addresses from within the company.0. The GAL mode setting for each domain determines where the GAL lookup is performed. If you create additional profiles.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. When the domain status is marked as suspended. Active is the normal status for domains. the account status overrides the domain status. If an account’s status setting is marked as maintenance or closed. Changing the status also can affect the status for accounts on the domain. Accounts can be created and mail can be delivered.7 27 . If an account’s status setting is marked as closed. When a domain status is marked as closed. The Zimbra LDAP server is used for directory lookups. The GAL search options are as follows: • Internal. Users can log in and mail is delivered. When the domain status is marked as maintenance. Note: If an account has a different status setting than the domain setting. users cannot log in to check their email. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. and accounts and distribution lists cannot be created. you can assign another profile to the domain. Domain Status The domain status is active in the normal state. their email is queued at the MTA. the account’s status overrides the domain status setting. For the initial set up the default profile created during the installation is assigned to the domain. • Closed. users cannot log in and their email is queued at the MTA. deleted. but email is still delivered to the accounts. Zimbra Collaboration Suite Appliance ZCA 6. • Maintenance. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. users cannot log in. the account’s status overrides the domain status setting. GAL is configured on a per-domain basis. • Locked.
You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. changes you make to the address book are deleted. a GAL sync account is created for each LDAP data source. you can configure GAL search and GAL sync separately. When you configure the external GAL mode. The address book in these accounts is used to sync the LDAP server contact data. Configuring GAL Search for Internal GAL When you select Internal. When the LDAP syncs the GAL to the account.Administrator’s Guide • External. These accounts display in the administration console accounts list. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. • Both. mail routing. You can configure multiple external LDAP hosts for GAL. all GAL contacts from the LDAP are added to the GAL address book. External directory servers are used for GAL lookups. GALsync accounts When an internal or external GAL is set up. but users also need to be able to sync to the GAL. All other directory services use the Zimbra LDAP service (configuration. modified contact and deleted contact information. When the GAL sync account syncs to the LDAP. the traditional LDAP based search is run. etc.7 Zimbra Collaboration Suite Appliance .). 28 ZCA 6. You should not modify the GAL sync account address book directly. you can configure different search settings and sync settings. Internal and external directory servers are used for GAL lookups. Configuring GAL Search for External GALs When you configure an external GAL. no additional configuration is required. If the GALsync account is not available for some reason. the GAL sync account is updated with new contact.0. During the sync.
• Autocomplete filter. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. • LDAP filter. dc=com). and to use DN password to bind to the external server. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). Enter the LDAP address. Zimbra Collaboration Suite Appliance ZCA 6. If the filter you entered cannot be run using an anonymous bind. If you use SSL. The parameters in a filter you construct determine the thoroughness of a search. The filter defines the search rules used for directory searches. the autocomplete filter must be configured. • LDAP search base. enter a search base. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. • External LDAP. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. When you select Internal.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL.0. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. no other configuration is required. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. and then verifies that the entry matched is either a Zimbra account or distribution list. LDAP filter. For LDAP. For AD.7 29 . gn. The Internal authentication uses the Zimbra directory server for authentication on the domain. A search filter must be specified. The following is an example of the filter string. You must configure the LDAP URL.). For example. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. • Use DN Password to bind to external server. etc. adAutoComplete is the default filter. The port is 389. ( dc=server. To search within a specific part of your directory. the port is 636. The user name and password is the authentication information supplied in the bind operation to the directory server. This is the default. To enable the ability to let users use the Autocomplete from GAL feature.
On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. Check either to use SSL or StartTLS.0. 30 ZCA 6. If you use SSL. The user name and password is the authentication information supplied to the Active Directory server. You identify the Active Directory domain name and URL. • LDAP filter. Enter the LDAP address. You should ensure that the filter you enter results in a single entry being matched. No additional configuration is necessary. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. The default is to use the internal method as the authentication mode. otherwise an authentication error is returned to the user. The default port is 389. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. Example of the search filter is (mail=%u@mycompany. the default port is 636. The authentication method is set on a per-domain basis. You can configure multiple external LDAP hosts. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS.7 Zimbra Collaboration Suite Appliance . If this bind succeeds.com). the connection is closed and the password is considered valid.Administrator’s Guide • External Active Directory. Internal The Internal authentication method assumes the Zimbra schema.
Zimbra Web Client users can log in without having to specify the domain name as part of their user name.0. It would be entered as ( dc=server. Virtual hosts are configured from the administration console Domains>Virtual Host tab. The general domain configuration does not change. • Use DN/Password to bind to external server. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search.7 31 .com. When the virtual host is found.Managing ZCA Configuration • LDAP search base. users can login to their accounts without having to specify the domain name as part of their user name. To search within a specific part of your directory. When the Zimbra login screen displays. users enter only their user name and password. When you create a virtual host. The authentication request searches for a domain with that virtual host name. the authentication is completed against that domain. • AD LDAP URL and whether to use SSL. You can configure multiple external active directory hosts. Zimbra Collaboration Suite Appliance ZCA 6. The default port is 389. The virtual host requires a valid DNS configuration with an A record. the default port is 636. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. dc=com). If the filter you entered cannot be run using an anonymous bind. https:// mail. You configure the following settings: • AD domain name. Users enter the virtual host name as the URL address. enter a search base. If you use SSL.company. Enter the active directory LDAP address. For example. The name of the domain for the active directory server.
ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. This is required only if there is Zimbra Appliance to Exchange free/busy replication. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. This is required only for ZCA to Exchange free/busy replication. the Exchange systems must be set up as described in the Exchange Setup Requirements section.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. • Web interface to Exchange public folders needs to be available via IIS.0. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. 32 ZCA 6.7 Zimbra Collaboration Suite Appliance . To set free/busy interoperability. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. Exchange 2003/2007 Setup Requirements For Exchange 2003.
0.7 33 . to see contact information from the address book for this name. and cn= settings. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. This is the Web interface to the Exchange. • Microsoft Exchange User Name and Password. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. URL link to quickly go to the website specified in an email message. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. • O and OU used in the legacyExchangeDN attribute. This is the name of the account in AD and password that has access to the public folders. • Microsoft Exchange Authentication Scheme. This sets up a mapping from the ZCA account to the corresponding object in the AD. The following are included: • com_zimbra_date. Zimbra Collaboration Suite Appliance ZCA 6. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . either Basic or Form. • com_zimbra_url. • Basic is authentication to Exchange via HTTP basic authentication. • Form is authentication to Exchange as HTML form based authentication. ou= . Set at the global level this applies to all accounts talking to Exchange. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. • com_zimbra_email. Dates or time in the message to see their calendar schedule for that date or time.Managing ZCA Configuration • Microsoft Exchange Server URL. Email addresses/names. Note: To find these settings on the Exchange server.
The default text color is black. to add a textual portrayal of different facial expressions to their messages. • com_zimbra_ dnd. Drag and Drop files on to their email message. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox.7 Zimbra Collaboration Suite Appliance . Note: This feature does not work with Internet Explorer. If a Zimlet should not be turned off from ZWC.Administrator’s Guide • com_zimbra_phone. Phone numbers to quickly place a call. such as Skype or Cisco VOIP phones must be installed on the user’s computer. • Foreground color of the themes. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page.0. • com_zimbra_ymemotiocons. Emotiocons. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. 34 ZCA 6. The emoticons are available from a link on the compose toolbar. Check the Zimlets that should be enabled for the domain. You can change the base colors of themes for a domain from the administration console. select mandatory. VOIP software. The foreground color is the text color displayed. The text color usually does not need to be changed.
the selected tab. background color of the Content and Navigation panes. and selection highlight. in this example. and the toolbar are displayed in the secondary color.0. This color is the background on the page. the variant of the background color displays in the login area. In the following image. Note: A number of Zimbra themes are included with Zimbra Appliance. • Selection color of the themes. the background color displays with the logo. selection headers in the Navigation pane. Waves and Yahoo. Variants of the color are used for buttons. Zimbra Collaboration Suite Appliance ZCA 6. Hot Rod. tabs. Mail. The secondary color is the color used for the toolbar. the clicked item from a right-click or other drop-down menu selection.7 35 . such as a message. You may want to disable those themes from user’s Theme preferences selection. such as Lemongrass. • Secondary color of the themes. and for a selected tab. Some of these themes. In the following image. The primary background color displayed in the client. have been designed with graphics or color codes that are not changed when you change the base color.Managing ZCA Configuration • Background color of the themes. The selection color is the color displayed for a selected item.
0.Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .
create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. In an environment that includes users with different email and collaboration requirements. A default profile is automatically created during the installation of ZCA and you can create additional profiles.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. accounts assigned that profile reflect the change. creating different profiles based on user requirements makes it easy to give users the feature sets they need. In that case. a new profile tab opens. Zimbra Collaboration Suite Appliance ZCA 6. You might not want to turn this on for all of your users. When you change a profile. When IMAP or POP clients are used. For example. users may not have these features available. Setting Up Profiles Profiles define which features are enabled for an account. which allows users to sync their smart phones with their accounts. Note: Mailbox features are enabled for the Zimbra Web Client users.0. Click New and select Profile. You can create a profile from the New link on the administration console dashboard. the default profile does not enable mobile sync.7 37 . Each account is assigned a profile. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts.
login. the accounts are automatically assigned the default profile. • Email 38 ZCA 6. This is a good option if most users on the domain should have the same features enabled. If the domain does not have a profile defined.0. Note: If you delete a profile that accounts are currently assigned. • Advanced. This tab lists all features that can be enabled for user accounts. and set password. Domain Profiles When you create a new domain or edit an existing one. Managing Zimbra Mobile for information about this feature. • Zimbra Mobile.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. The features are described in this chapter.7 Zimbra Collaboration Suite Appliance . See Chapter 13. • Features. This tab enables the Zimbra Mobile sync feature. On this tab you define the profile’s display name and you can describe the profile in any way you want. This tab is used to set up account quota. the default profile is automatically assigned when an account is created. you can select the profile that is automatically assigned to users created on that domain. and email retention policies. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile.
If this feature is enabled. They can specify their default font settings for HTML compose in their account Preferences tab. user-defined filters. Mail Features Mail Conversations Description Enables the email application. Zimbra Collaboration Suite Appliance ZCA 6. you can remove the check from Preferences in the profile.7 39 . This is enabled by default in the profile. Features tab. HTML compose Users can compose email messages with an HTML editor. and more. Messages can be displayed grouped into conversations or as a message list.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. You configure which email messaging features are enabled. If you do not want users to be able to change their account preferences. tags. View link. conversation view is the default. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. Users can change the default from the Mail toolbar. The default is to let users manage their preferences.0. Conversations group messages by subject. user-defined folders. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. mail sorted by conversations.
Users can also set the start and stop dates for the out of office message. By default a message is sent to each recipient only once every seven days. Persona The name and address configured for the account creates the primary account persona. sender address and recipient address is sent to the address. regardless of how many messages that person sends to the address during that week. and folders. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. Saved searches 40 ZCA 6. Users can save a search that they have previously executed or built. When Persona is enabled. This is the information that the user uses as the From address.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. size. attachment. You can specify a default forwarding address for a user when you create or edit an account. tags. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. status. Advanced search Allows users to build a complex search by date.0. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. An email with information about the email’s subject. domain. Users can change the information from their account Preferences tab. They can turn this feature on or off and designate an address from their account Preferences tab. In the account configuration. Out of office reply Users can create an email message that automatically replies to incoming messages. users can create additional account names to manage different roles. This is commonly used as a vacation message. you can also specify forwarding addresses that are hidden from the user.
When this is enabled. When an incoming email message matches the conditions of a filter rule. Users can turn this feature on or off from their Preferences tab. and Documents pages. Note: Spam check on a received message is completed before users’ mail filters are run. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users can set these up from their Preferences tab.0. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Users can also choose whether to delete the messages on the server after they are downloaded. the corresponding actions associated with that rule are applied. Users can access the company directory to find names for their email messages. They can add the external account address to their account settings. Messages identified as spam are moved to the Junk folder. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. An email alias is an email address that redirects all mail to a specified mail account.7 41 IMAP access Zimbra Collaboration Suite Appliance . Users can set these up from their Preferences Accounts tab. users enter a few letters in their compose header and names listed in the GAL are displayed. To avoid having mail incorrectly marked as junk. contacts. When Initial search preference is enabled. Users cannot change this. ZCA 6. Users set up these rules from their account Preferences tab.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. such as Thunderbird or Outlook. You can create an alias for the account. An alias is not an email account. Users can use third party mail applications. They can add the external account address to their account settings. to access their mailbox using the IMAP protocol. users can select another folder as the default search folder that is automatically searched from the search field.
Check for new mail every.0. in minutes. The default maximum number of white list and black list addresses is 100 on each list. etc.Administrator’s Guide POP3 access Users can use third party mail applications. • Which folder should be searched first when running a search. tasks. to access their mailbox using the POP protocol. including email messages and attachments. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. • Whether to compose messages in a separate window. • Whether to save copies of outbound messages to the Sent folder. • Set the display language for ZWC. • Whether to automatically append a signature to outgoing messages. that the Web Client checks for new messages. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. Import/Export Folder In the advanced Web Client.. calendars. Alerts can be set up to play a sound. and flash the browser. users can select the locale that is different from the browser language settings. When they retrieve their POP email messages. such as Thunderbird or Outlook. Important: To allow users to share their mailbox folders. enable Sharing in the Features tab. Import/ Export folder can be used to export a user’s account data. the messages and attachments are saved on the Zimbra server. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. calendar. • Set or change email message alerts. highlight the Mail tab when a message arrives. • Preferences for how messages that are replied to or forwarded are composed. the Preference. • Whether to send a read receipt when it is requested. • How often. contacts. address books.7 Zimbra Collaboration Suite Appliance .. This data can be saved to their computer or other location as a backup. Users can modify the following mail preferences from their account Preferences Mail tab. If more than one language locale is installed on Zimbra Appliance. and Briefcase folders. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. Users can modify the following mail preferences from their Preferences Signatures tab.
establish recurring activities. Users can import other contact lists into their Address Book and can export their address books as well. The files must be . They can subscribe to external calendars and view their calendar information from Zimbra Web Client. Feature Name Address Book Description Users can create their own personal contacts lists. share calendars with others. not removed from the user’s account. You can turn the Import/Export feature off from the profile. a Contacts list and an Emailed Contacts list are created in Address Book.7 43 . They can also use search for appointments in their calendars. enable Sharing on the Features tab.0. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. create multiple calendars.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. and Documents notebooks. Users can modify the following Address Book preferences from their account Preferences Address Book tab. address books. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. calendars. By default. When they run the export command. Zimbra Collaboration Suite Appliance ZCA 6.csv files. By default. two contact lists folders are in the Address Book. the data are copied. and Documents notebooks. Important: To allow users to share their address books. Users can import contacts into their Address Book. and delegate manager access to their calendars. enable Sharing in the Features tab. Important: To allow users to share their calendars. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent.
flash the browser title. When they select this subject. The filter subject is Calendar Invite. month. day. • First day of the week to display in the calendar. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. the QuickAdd dialog displays when users double-click or drag on the calendar. • Users can import and export their appointments in the standard iCalendar (. schedule meetings. • Time-zone list in their appointment dialog. This is done from the Preferences Import/Export folder. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • Display the mini-navigation calendar in the Mail view. • Use the QuickAdd dialog to create appointments from the calendar view. and more. Schedule and Find Resources tabs are not displayed.0. The mini-calendar automatically displays in the Calendar view. When Group Calendar is not checked. the user must have Yahoo! BrowserPlus™ installed. • Number of minutes before an appointment to be reminded and select how to be notified: sound. or schedule. list. giving them the opportunity to change time zones while making appointments. and popup notification. messages that are marked as invites are run through the filter. delegate access to their calendar. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. • Calendar view they want to see by default. create multiple personal calendars. work week. When this option is enabled. The Find Attendees. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings.7 Zimbra Collaboration Suite Appliance . • Set permissions for free/busy and who can invite the user to a meeting.ics) format. • View calendars as a nested group within different folders. 44 ZCA 6. 7-day week. If popup notification is selected.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar.
organize files into different Briefcase folders. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. • Forward calendar invitation to specific addresses. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface.7 45 . Important: To allow users to share their task lists. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. These files can be accessed whenever they log into the advanced Zimbra Web Client. Task lists can be shared with individuals.0. They can open the file if the application is available on the computer. send the file in an email. groups. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. • Enable the ability to automatically add invites with PUBLISH method. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. • Be notified of changes made to an appointment by a delegated access grantee. and the public. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. enable Sharing in the Features tab.
and Briefcase folders. and contacts data between mobile devices and the Zimbra server. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. members of the distribution list are automatically granted rights to the shared item. Users can manage their shared folders from their ZWC Preferences Sharing folder. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. the share privileges associated with the DL are revoked. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. You can disable preferences and the Preferences tab does not display in users’ mailboxes. Users can modify the default preferences that are configured for their account. When a member is removed from the distribution list. New members added to the distribution list can be automatically notified about items that are shared with them. They can share with internal users who can be given complete manager access to the folder. They can accept the shared item from their ZWC Preferences>Sharing tab. and the public access so that anyone who has the URL can view the content of the folder. calendar. When internal users share a mail folder. address books.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. 46 ZCA 6. task lists.7 Zimbra Collaboration Suite Appliance . Administrators manage the shares from the DL’s Shares tab. Users must notify the administrator that they have shared a folder with the distribution list. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. over-the-air synchronization of email. calendars. users can share any of their folders. existing members of the DL are automatically notified of the new shared item. Users specify the type of access permissions to give the grantee. When the administrator is notified. When a new shared folder is published. external guests that must use a password to view the folder content. They cannot change the default configuration for features that are set up for their accounts.0. including their mail folders. All members of the list have the same share privileges that the grantee defined for the shared folder. Disabling Preferences Preferences is enabled by default in profiles.
Users can be notified that their mailboxes are nearing their quota. When this threshold is reached. The percentage threshold for quota notification can be configured. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books.7 47 . The password settings that can be configured are listed below. Setting Password Policy If internal authentication is configured for the domain. and contacts for users of selected mobile phones. If you set the quota to 0. Important: If Microsoft Active Directory (AD) is used for user authentication. When this is enabled. you can configure ZCA to require users to create strong passwords. task lists. When the quota is reached. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. The AD password policy is not managed by Zimbra. Calendar meeting information. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. users cannot add new contacts. Account quota is the amount of space in megabytes that an account can use. The quota includes email messages. Select Password locked from the Advanced tab Password section.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. calendar. and files in Briefcase. accounts do not have a quota. login.0. When the number is reached. Zimbra Collaboration Suite Appliance ZCA 6. The default mobile device policy is also enabled. and email retention policies. all email messages are rejected and users cannot add files to their account. a quota warning message is sent to the user. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. you must disable the Change Password feature in their profile.
48 ZCA 6. This type of policy is used to prevent password attacks. #.Z Lower case a .9 Number of unique new passwords that a user must create before he can reuse an old password. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. The number of failed login attempts before the account is locked out.7 Zimbra Collaboration Suite Appliance . $. This means the account is never locked out. The default is 10 attempts.0. Configuring a minimum and maximum password age sets the password expiration date. Configuring the next settings will require users to create more complex passwords. Users can change their passwords at any time between the minimum and maximum set. Users cannot change their passwords. If this is set to 0. an unlimited number of failed log in attempts is allowed. the “failed login lockout” feature is enabled and you can configure the following settings. The default maximum length is 64 characters. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . % Base 10 digits 0 . for example !. The default minimum length is 6 characters. They must change it when the maximum password age is reached.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. &.This should be set if authentication is external.z Non-alphanumeric.
no matter how many consecutive failed login attempts have occurred. If this is set to 0. or days the account is locked out. The duration of time in seconds. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. minutes. hours. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. Setting Email Retention Policy The email retention policy for email.This forces the current session of the account to expire immediately. The default is 0. Activity includes any clickable mouse action. Zimbra Collaboration Suite Appliance ZCA 6. minutes. or days after which the number of consecutive failed login attempts is cleared from the log. trashed and spam messages is set in the profile. You can manually expire a user’s web client session from the administration console Expire Sessions link. The default is 0.7 49 . When the message purge function runs is set by the message purge command. the account is locked out until the correct password is entered. the user can continue attempts to authenticate. The default is 2 days. if no activity occurs. such as viewing contents of a folder or clicking a button. hours. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. or the administrator manually changes the account status and creates a new password. .0. The default is 1 hour. The minimum configuration for email message lifetime is 30 days.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. email messages are not deleted.
• Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. This web client works best with newer browsers and fast internet connections. they view the advanced Zimbra Web Client. When users log in.ics files. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. including mail. tasks. The default is 30 days. Users can change the default version in their preferences. if ZWC detects the screen resolution to be 800 x 600. and individual calendar files are saved as . address book and task functionality. you can disable the feature from the profile. The default is 30 days. calendar. Other Account Configuration Preferences Preferences Import/Export. and Briefcase folders.0. users are automatically redirected to the standard Zimbra Web Client. The data are not removed from their accounts. However.csv files. Features Tab. They can export specific items in their account and save the data to their computer or other location.7 Zimbra Collaboration Suite Appliance . Any of these files can be imported into their account from the same tab. General Features Section. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. Both web clients include mail. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. The default ZWC for login is the advanced Zimbra Web Client. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. calendar. including Briefcase and the ability to export your account information. contacts. Users can select which client to use when they log in. Number of days a message can remain in the Junk folder before it is automatically purged. 50 ZCA 6. Individual contacts are saved as . If you do not want users to the import/export capability. From the browser the enter the URL you provide along with their password to log in. unless they use the menu on the login screen to change to the standard version. The exported account data file can be viewed with an archive program such as WinRAR archiver. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view.
• Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange.xml file and is set when the account is provisioned. Customizing Profiles and Setting Up Mail Policy Rules.csv or . Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once.0. Passwords can be from 6 to 64 characters and do not have an expiration date. When you import accounts. if the password is known. you must disable the Change Password feature in their Profile. Zimbra Collaboration Suite Appliance ZCA 6. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. Important: If Microsoft Active Directory (AD) is used for user authentication. • Are passwords required and can users change their password? Password Options When you provision accounts.7 51 . The AD password policy is not managed by Zimbra. it can be added as part of the .
• Contact information. When you select New>Account from the dashboard toolbar. • Aliases to be used. company name.Administrator’s Guide Creating User Accounts When you create user accounts. including phone number. and address. • Display name that appears in the user’s messages. the New Account Wizard opens and steps you through the information needed to create an account. and last name. and password. the mailbox is created on the domain and a directory account is created on the LDAP server. The only information needed to create an account is the account name and the last name. • Password to be used. The default profile is automatically selected if you do not select a profile. not the email address.7 Zimbra Collaboration Suite Appliance . This is the friendly name. Creating a Single Account You create one account at a time from the administration console dashboard. This is the name used in the email address.0. • Profile to be assigned which enables features for the account. Each account is assigned a profile that defines features for the account. The account information that can be configured includes: • Account name. 52 ZCA 6. • Users first. middle.
In addition. Users must change their password the first time they log on to their accounts. If you add contact information about the account and use the internal GAL. Managing the Import Process 1. either Active Directory or an LDAP server. Zimbra Collaboration Suite Appliance ZCA 6. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. If you choose to generate random passwords for each account. the mailbox is created on the mailbox server.0. click Import Accounts. you can enter how many records to fetch for this import. the wizard generates a report in a . The import wizard configuration details include: • Generating passwords for the accounts. Advanced Tools. By choosing the download option. From the administration console. Download this file for future reference.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. If you want to make sure users change a password that you create. the file is removed from the server. The wizard downloads account information from your directory and creates the accounts on ZCA. You enter details for connecting to your AD or LDAP server. make sure you download the list of provisioned accounts as this will list the passwords for each account. When the end-user logs in for the first time or when an email is delivered to the user’s account. • Setting up the LDAP directory connection. Choose a secure location to store it as it may contain password information for all of your users.csv format with a list of new accounts. that information is available in the LDAP directory. The wizard guides you through importing accounts from an external directory.7 53 . When this is complete. you can enable Must Change Password for the account. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login.
you must download the .Administrator’s Guide 2. Enter the maximum accounts to import at one time. The following options can be set: Set either • Generate a random password for each account. Disabling this option. so that when an account is imported and the domain they were on is not created on ZCA. If the wizard generates random passwords for each account.0. or • Use the same password for all new accounts. accounts from domains that do not exist on ZCA are not created. select whether to import accounts from Active Directory or from another LDAP directory.7 Zimbra Collaboration Suite Appliance . On the Directory connection dialog. enter the details for connecting to your Active Directory or other LDAP server. You need to give the password information to each user. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. On the Bulk provisioning options dialog. 4. The default is 0.csv file that is created as this file lists the passwords that were created. 54 ZCA 6. If you do not enable Automatically create missing domains. 6. Enable Automatically create missing domains. 3. the domain is automatically created. On the Overview dialog. The password can be from 6 to 64 characters. • Length of generated password. set the password configuration option you want to use and click Next. • Check Require users to change the password after first login. The default is 8 characters. which means that no limits are set. 5.
The filter in the field (objectClass=organizationalPerson). the LDAP URL is entered as ldap:// ldapdirectory.com • By default the port is 3268. including email address. individual first. You can change the filter.example.7 55 . • LDAP search base is used to configure what subsection of the LDAP forest to search. Check SSL if this is used • Bind DN and bind password • LDAP filter. but you can change this • Use Security. Here you can define search criteria to collect the type of account information you want to import. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. This dialog also shows the import options you configured.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. Zimbra Collaboration Suite Appliance ZCA 6. postal and phone information if it is available. After you complete this dialog. middle. is set to gather account information. In this field enter the LDAP search filter to run.0. last names. click Next.
The accounts are imported to ZCA. 56 ZCA 6. Download this file for future reference.7 Zimbra Collaboration Suite Appliance . Choose a secure location to store it as it may contain password information for all of your users. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. When the import is complete. 8. you will not be able to access it again.0. Note if you choose not to downlaod the file now. Download the . A .csv file is created with the list of all provisioned accounts. This list includes the password information for each account.Administrator’s Guide 7. the file is removed from the server. Click Next.csv file that lists the created accounts and their password. By choosing the download option.
click Migration Wizard. click Next. When you select the one-step option. after the . the ZCS Migration Wizard creates the accounts and import the accounts content based in the .xml file from the data on the Active Directory. select the migration options. • Step 2. This information is used to create an . On the Overview dialog. contacts. Creating the XML file 1. 3.xml file data. From the administration console. From the ZCA administration console Advanced Tools tab. Before you begin. • Step 1. identify the MAPI profile to use to log into the Exchange server.xml file is created. In the Migration options dialog. When the user’s files are migrated. the folder hierarchy is maintained. Migrating accounts to the Zimbra Appliance is a two step process.xml file. You enter this MAPI profile information in Step 4. create an xml file with the migrating accounts data. Advanced Tools. and task lists from an existing Microsoft Exchange server to ZCA. run the Migration Wizard and configure the migration options and Active Directory log on information. 2. Zimbra Collaboration Suite Appliance ZCA 6.7 57 .Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. calendars.0. run the ZCS Migration Wizard for Exchange one-step migration option using the .
• Check Require users to change the password after first login. You need to give the password information to each user. • Create user accounts in ZCA is checked to enable the account . select Ignore previously imported emails so accounts do not have duplicate email messages. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. tasks. The password can be from 6 to 64 characters. • Select the items to import the accounts: email messages. or • Use the same password for all new accounts. If the wizard generates random passwords for each account. and calendars. 58 ZCA 6.xml element for provisioning the account. 4. • If some accounts were migrated before. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server.Administrator’s Guide Set either • Generate a random password for each account. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder.csv file that is created as this file lists the passwords that were created. you must download the . address book contacts.0. Uncheck this box if the accounts were already created on ZCA. The default is 8 characters. • Ignore invalid SSL certificate is checked by default. • Length of generated password.7 Zimbra Collaboration Suite Appliance .
Check SSL if this is used • Bind DN and bind password • LDAP filter. 5. but you can change this • Use Security. • Server Name. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. The LDAP URL is entered as ldap:// ldapdirectory. The filter in the field (objectClass=organizationalPerson). • • • Mapi profile name. is set to Zimbra Collaboration Suite Appliance ZCA 6. Here you can define search criteria to collect the type of account information you want to import. This domain should be created on ZCA. enter the following information. On the Active Directory information dialog. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. which means that no limits are set. The default is 0. • Enter the maximum accounts to import at one time. Enter the password for this account. Enter the MAPI logon user DN Click Next. In this field enter the LDAP search filter to run. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server.7 59 .com • By default the port is 3268. • The ZCA administrator account is automatically configured.example.0.
If you need to fix any of the options. including email address.xml file is created. You can change the filter.Administrator’s Guide gather account information. the . 6. postal and phone information if it is available. middle. click Next. When you click Next. After you complete this dialog. The Review migration options dialog shows the migration options you have configured. 60 ZCA 6. If the information is correct. individual first. click Next. The migration wizard connects to the Exchange server.0. • LDAP search base is used to configure what subsection of the LDAP forest to search. last names. click Previous.7 Zimbra Collaboration Suite Appliance .
the Import Completed dialog displays. By choosing the download option. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer.7 61 . The accounts are now created on ZCA. Zimbra Collaboration Suite Appliance ZCA 6. Note if you choose not to download the file now.0. Choose a secure location to store it as it may contain password information for all of your users. 8. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. When you click Next. you will not be able to access it again. the Import Destination dialog displays. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Users can now log on to their ZCA accounts. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file.xml file created on ZCA. the migration begins and a progress bar is displayed. Select One Step Migration and browse to the . the file is removed from the server. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard.Creating Accounts on ZCA 7. When the migration is complete. When you open the migration wizard.
0.Administrator’s Guide 62 ZCA 6.7 Zimbra Collaboration Suite Appliance .
Zimbra Collaboration Suite Appliance ZCA 6. resources and distribution lists. Resources and Distribution Lists The administration console dashboard is used to manage accounts. Changing Passwords If you use internal authentication. See the ZCA administration console Help for information about how to perform these tasks from the administration console. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Passwords can be from 6 to 64 characters and do not have an expiration date.7 63 . you can quickly change an account's password from the administration console Account toolbar. select Accounts from the Find address. The user must be told the new password.Chapter 6 Managing Accounts. domains. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. and profiles menu.0.
• Pending.0.log warning of a possible corrupt index. searches may not find all results. importing. Each mailbox has an index file associated with it. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner.log file. • Maintenance. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. but mail is still delivered to the account. Any View Mail action to access an account is logged to the audit. or restoring the mailbox. including all folders. When a mailbox status is locked.7 Zimbra Collaboration Suite Appliance . but because searches cannot return results for messages that are not indexed. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. This status is used to soft-delete an account before deleting the account from the server. This index file is required to retrieve search results from the mailbox. An account can be set to maintenance mode for backing up. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. Changing an Account’s Status Account status determines whether a user can log in and receive mail. login is disabled. you can reindex the mailbox to recreate the mailbox’s index file. the user cannot log in. calendar entries. and tags. • Closed. The following account status can be set for an account: • Active. The login is disabled and messages are bounced. depending on the number of messages in the mailbox.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. Active is the normal status for a mailbox account. the login is disabled and messages are bounced. If a user reports an issue performing text searches or a message is logged in the mailbob. Reindexing a mailbox's content can take some time. • Locked. When you are in an account. When a mailbox status is set to maintenance. 64 ZCA 6. and mail addressed to the account is queued at the MTA. When a mailbox status is closed. Pending is a status that can be assigned when a new account is created and not yet ready to become active. A closed account does not change the account license. Mail is delivered and users can log into the client interface. Users can still access their mailbox while reindexing is running.
The login is disabled and messages are bounced. Zimbra Collaboration Suite Appliance ZCA 6. The address line displays the distribution list address.7 65 .0. but the message is not sent to more than 1000 recipients. When users send to a distribution list. If you are not sure that is what you want to do. To see a list of distribution lists. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. Using Distribution Lists for Group Sharing Instead of creating individual share requests. domains. but the content of the account is still available. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. the account and all the content is deleted. When a Zimbra user’s email address is added to a distribution list. the user’s account Member Of tab is updated with the list name. This is done in the Shares tab. When a distribution list is deleted or the removed. change. change the account status to Closed. deletes the message store. When you delete an account. existing members of the list are automatically notified of the new share.Managing Accounts. You can use this feature to limit the exposure of the distribution list to only those that know the address. distribution lists can be created to share items with a group. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. the distribution list is automatically removed from the Member Of tab. and profiles menu. and changes the number of accounts used against your license. Important: System accounts designated with the icon and the administrator icon should never be deleted. Only administrators can create. This removes the account from the server. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. The maximum number of members in a distribution list is 1000 recipients. they are sending the message to everyone whose address is included in the list. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. or delete distribution lists. When a new shared item is published. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. select Distribution Lists from the Find address. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. the individual recipient addresses cannot be viewed.
To see a list of aliases. The resource accounts automatically accept or reject invitations based on availability. A Resource Wizard on the administration console guides you through the resource configuration. and delete the alias. all aliases that are configured are displayed in the Content pane. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. User accounts with the calendar feature can select these resources for their meetings. When new members are added to the group distribution list. From Aliases you can quickly view the account information for a specific alias. move the alias from one account to another. select Aliases from the Find address. and profiles menu. their share privileges are revoked. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. The contents of the resource mailboxes are purged according to the mail purge policies. domains. they are automatically granted the same shared privileges as other members of the group. domains. When members are removed from the group distribution list. select Resources from the Find address.7 Zimbra Collaboration Suite Appliance . You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. You can view and edit an account’s alias names from the account view. and profiles menu. This is set up from the administration console.0. If you create a distribution list for sharing and do not want the distribution list to receive mail. Administrators do not need to monitor these mailboxes on a regular basis. Distribution List Alias tab. Create Distribution List Aliases A distribution list can have an alias. These accounts do not count against your license. You can configure the account with the following details about the resource: 66 ZCA 6. you can disable the Can receive mail checkbox. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. An alias is not an email account. To see resources available on the ZCA.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. When you select Aliases from the Manage Addresses Overview pane. Each account can have unlimited numbers of aliases.
• Auto accept if available. an email is sent to the resource account. the resource account automatically accepts appointments unless the resource is already scheduled.7 67 . To schedule a resource. auto decline on conflict. based on the scheduling policy. When this option is selected.0. This can be a person to contact if there are issues. When this option is selected. The free/busy times can be viewed. You can modify the auto-decline rule to accept some meetings that conflict. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. This value is enabled when the resource can be scheduled for only one meeting at a time. and free/busy status for the resource if these are set up. No recurring appointments can be scheduled for this resource. • Auto accept always. users invite the equipment resource and/or location to a meeting. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. • Location information. thus more than one meeting could schedule the resource at the same time. and. the resource account automatically declines all appointments that conflict. When the meeting invite is sent. In this case. contact information. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. Resources and Distribution Lists • Type of resource. Because the resource always accepts the invitation. You can modify the autodecline rule to accept some meetings that conflict. they can view the description of the resource. If you set this up. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. The following resource scheduling values can be set up: • Auto decline all recurring appointments. • Manual accept. free/busy information is not maintained. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained.Managing Accounts. a directory account is created in the LDAP server. The resource account automatically accepts all appointments that are scheduled. When they select the resource. and room capacity When you create a resource account. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. specific building location including building and address. including room name. auto-decline on conflict. Zimbra Collaboration Suite Appliance ZCA 6.
Administrator’s Guide • No auto accept or decline. If the forwarding address was set up when the account was provisioned. Conflict Rules. you can share the resource calendar with a user who is given the manager rights.7 Zimbra Collaboration Suite Appliance . or decline the invites. In the Permissions section. you can set up a threshold. add. you can change the address • Who can use this resource. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. To fully manage a resource account’s calendar. Users delegated as manager have full administrative rights for that calendar. The resource account is manually managed. the resource declines appointments whenever either of the conditions are met. They can view. Invites. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. edit. accept. A delegated user must log into the resource account and accept or decline all requests. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. remove. You can configure the following options to manage the resource.0. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. 68 ZCA 6. If you set both fields. • An address to forward invites. For accounts that include the auto decline on conflict value.
Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. Devices use the native software and UI that is installed on the device to sync. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. and many other phones that support the Active Sync protocol. IPod Touch. ZCA 6.7 69 . contacts. and 6 (WM6) devices. Zimbra Mobile is compatible with IPhone.0. Windows Mobile 5 (WM5). The following diagram shows the flow of data from the server to the mobile. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.
3. The client then connects to the user’s account on the mailbox server.com/index.com/index. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. Users configure the following information: a.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. http://wiki. Users can immediately sync their account to their mobile device when this is configured. Older devices do not respond to security policies. create appointments. The Zimbra mailbox server address b. 70 ZCA 6.7 Zimbra Collaboration Suite Appliance . • Domain. and add contacts to their address book. The protocol goes through the reverse proxy if it is present in the path. 4.0. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. • User name. In most cases. see the Mobile Device Setup pages on the Zimbra Wiki. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server.Administrator’s Guide 9. The user’s Zimbra mailbox domain name 2. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. They can send email. Enter the user’s Zimbra Appliance domain name (DNS). no additional plug-ins are required to be able to use the Zimbra Mobile feature. Note: Only WM6 devices and IPhones support security policies set by the server.php?title=Mobile_Device_Setup http://wiki. The following may need to be configured in the mobile device: • Server name (address).zimbra. For details about specific device setup. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection.zimbra. Enter the user’s primary Zimbra Appliance account name. The user’s username as configured on the account c.
Zimbra Collaboration Suite Appliance ZCA 6. In addition to the rules. the next time a mobile device sends a request to the server. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured.0. To unlock the device. after the number of minutes configured.Managing Zimbra Mobile After the mobile policy is set up. the user is required to fix the PIN before they can sync with the server. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. Once the server confirms that the policy is enforced on the mobile device. Remote Wipe can be used to erase all data on lost or stolen devices. This erases all data on the device. a locally (generated by the device) initiated wipe of the device is performed. See the Users’ Mobile Device Self Care Features section. users must enter their PIN.7 71 . after the PIN is entered incorrectly more than the specified number of times. the device can sync. the device is locked. If a mobile device is lost or stolen.
the policy requires an alphanumeric PIN. A user selects the device to wipe and clicks Wipe Device. For example. The device is returned to its original factory settings. or no longer being used. Once the wipe is complete. The next time the device requests to synchronize to the server.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. the status of the device in the Preference> Mobile Devices folder shows as wipe completed.7 Zimbra Collaboration Suite Appliance . Requires that the password includes both numeric and alpha characters. stolen. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. Forces the user to create a personal identification number on the mobile device. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. If a mobile device is lost. Number of failed login attempts to the device before the device automatically initiates a local wipe. the wipe command is initiated.0. but a device that only supports a numbered PIN can still be used. How long the device remains active when not in use before the device is locked. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. The device does not need to contact the server for this to happen. To unlock the device. 72 ZCA 6. users must enter their PIN. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. .
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
standard web client security policy. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . failed login policy 48 persona 40 POP3. mobile device 70 session idle lifetime 49 session time out policy. sharing 68 resource conflict rules 68 resources 16 resources. 49 sessions. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. using to migrate accounts 61 mobile device. reindexing 64 mailbox. changing password policy 73 mobile device. security policy 70 mobile devices. enabling 44 group sharing. maintaining calendars 67 resources. address book 47 quota. setting 47 password. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. creating xml file 57 migration wizard.Administrator’s Guide group calendar. managing 46 shares tab. managing 68 resource calendar. equipment 15 resources. domain 38 profiles. managing 66 resources. external access 41 postmaster alias 10 profiles 16 profiles. changing admin 10 password. setting 47 47 9 M mail filters 41 mail filters.ics import preferences on ZWC 42 importing accounts 53 importing accounts. setting up notification quotas. Zimbra 21 location resources 66 logging into the admin console Q quota. password strength policy settings 72 mobile device. expire 49 setting up profiles 37 settings tab 19 shared items.7 Zimbra Collaboration Suite Appliance .0. passwords 53 importing process for accounts 53 interop 32 44 L license. distribution list 46 50 N New menu 15 76 ZCA 6. user self care 72 mobile devices. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. installing 22 license. trial 21 license. location 15 resources. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy.
for mail filters 41 standard web client. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device.0. 65 50 T tasks feature 45 themes. notifying distribuion list 66 spam message lifetime 50 spam white list.7 Zimbra Collaboration Suite Appliance . import/export account data Zimlets 33 42 77 ZCA 6. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client.sharing. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files. setting as default support 7 system accounts 15.
7 Zimbra Collaboration Suite Appliance .0.Administrator’s Guide 78 ZCA 6.
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