Zimbra™ Collaboration Suite Appliance Administrator’s Guide

Release 6.0.7
July 2010

Legal Notices
Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010

Table of Contents

Chapter 1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9

Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . 52 Creating a Single Account . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . 51 Creating User Accounts . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . 51 Before Creating Accounts . . . . . Resources and Distribution Lists. . 46 Configuring Advanced Tap Options . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . .

educational institutions. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions.0 collaboration and messaging software for enterprises. forward. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. reply. service providers. Some of the features that can be found in the web client include: • Compose.Chapter 1 Introduction Zimbra is the leader in open source. This guide is intended for system administrators responsible for creating and maintaining accounts. and government agencies. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. Administrators centrally manage the appliance from the administration console.7 5 .0. read. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. Web 2. and Standard Zimbra Web Client as an HTML client.

The console offers the following management features: • Dashboard with task based management features. • Create and mange user accounts. distribution lists. address book lists with others • Set mailbox usage preferences. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console.0. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. resources. email folders.7 Zimbra Collaboration Suite Appliance . share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services.Administrator’s Guide • Share calendars.

This trial license is good for 60 days. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires.zimbra. • Zimbra administration console Help.html If you encounter problems with this software.Zimbra. This guide provides a product overview.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. http://www. Make sure to provide enough detail so that the bug can be easily duplicated.com/support/support_overview. • Release Notes. The latest notes can be found on the Zimbra website. go to http://bugzilla. We appreciate your feedback and suggestions.com to join the community and to be a part of building the best open source messaging solution. see the Zimbra website.7 7 . • Contact sales@Zimbra. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. Late-breaking news for product releases and upgrade instructions are contained in the release notes. and a description of administration tasks and configuration options. • Zimbra Web Client Help. and expiration date of the regular license.com.zimbra. For information about the Zimbra support program. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. Zimbra Collaboration Suite Appliance ZCA 6. a trial license was automatically installed. www. When you installed ZCA. the effective date.0. Available Documentation The following documentation is available: • Administrator Guide.Zimbra.com to submit a bug report. Support and Contact Information Visit www.com for support issues. The help topics describe how to use the features of the Zimbra Web Client.

7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 8 ZCA 6.0.

• Update tab. This tab shows the network status. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx.xxx.7 9 . if they are configured. The administration console consists of the following four main tabs. address settings. • Network tab.0. and proxy server settings. • Zimbra Status tab. Zimbra Collaboration Suite Appliance ZCA 6.xxx:5480 You can find the IP address on the vSphere Client.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. The administrator can download and install the update from this tab. This tab is used when a ZCA version is updated. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. • Zimbra Administration tab.xxx. This shows the status of the ZCA services. Zimbra Collaboration Suite Appliance summary tab. This tab opens the admin dashboard used to manage accounts and domains.

Zimbra Status Tab When you log on to ZCA. Note: When you log in to the ZCA administration console the first time. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. Other appliance reports may be sent to the admin account as well. This address is where notification messages from the operating system are sent. click the Zimbra Administration tab. This opens the administration dashboard where you manage ZCA accounts and domains. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. the message is forwarded to the administrator mailbox.Administrator’s Guide • The user name is vmware. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. This tab also shows the amount of free mail storage disk space remaining. If you did not change the default settings during the installation.7 Zimbra Collaboration Suite Appliance . the anti-virus notification is sent directly to the admin account. Two aliases for the administrator account are created during install: • Postmaster. ignore the warning and select the option to continue. Services that are not running display in red. The password can be changed at any time from the Accounts toolbar. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. When all services are green.0. the first page that is displayed shows the Zimbra services. The Zimbra Status tab opens and shows that status of all services. Select the administrator account and change the password. If users reply to this postmaster address. • Root. You should log on to this account frequently. • The password is the password of the VMware virtual machine set during the installation of ZCA. 10 ZCA 6. if an untrusted connection warning displays.

the message is delivered to the recipient’s Junk folder. These addresses are automatically configured to work with the spam training filter. When a message is tagged as spam. Zimbra Collaboration Suite Appliance ZCA 6. to send notification to administrators when a virus has been found. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. Messages tagged above 75% are always considered spam and are discarded. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk.7 11 .Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. but should be. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. • Spam Training User to receive mail notification about mail that was not marked as junk.0. The accounts created are listed in the accounts list. and to send notification to recipients alerting that a mail message with a virus was not delivered. The anti-virus software is configured to block encrypted archives. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. but should not have been.

MTA Service MTA receives email through SMTP and routes each message to the mailbox server.7 Zimbra Collaboration Suite Appliance . During ZCA installation. When a virus has been found. The default is to set up the admin account to receive the notification. a notification is automatically sent to that address. In addition. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. calendars.0. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV.Administrator’s Guide The anti-virus protection is enabled for each server during installation. including messages. This is referred to as the GAL. the notification address for anti-virus alerts is configured. Each account has an unique mailbox ID that is the primary point of reference to identify the account. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. contacts. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. 12 ZCA 6. The LDAP directory service is used for internal authentication. Mailbox Service The mailbox service manages all accounts’ mailbox content. By default. attachments. and briefcase folders. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. Anti-virus protection is enabled for each server when the Zimbra software is installed. ZCA uses the LDAP directory to look up user addresses from within the company.

7 13 .0. you are directed to use this link by Zimbra support to help diagnose issues. For more information about Hyperic HQ go to the following links: • For product description: http://www. used to manage the daily ZCA activity for accounts. When you run a diagnostics of ZCA.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. you should plan to add additional disk space. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. and utilization. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. The console includes three tabs that make it easy to quickly find items in the console. used to manage server configuration and to create a policy for attachments received with email messages.hyperic. The storage space is used to save the content of users’ accounts. performance. the results are saved to a zip file that can be forwarded to support. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. • Settings. In most cases. HQ's default metric collection provides real time monitoring of availability.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. The information is not available for administrator’s review. • Dashboard.hyperic.com/products • For documentation: http://www. but is available for Zimbra support to troubleshoot issues. Zimbra Collaboration Suite Appliance ZCA 6.

To view each of these items in the Content pane. profiles. You can identify the type of account from the icon. When you view All addresses. domains. and resources. domains.0. used to manage the Zimbra Appliance license and certificates. aliases.Administrator’s Guide • Advanced Tools. distribution lists. select the item from the menu on the right of the Find address. This tab includes tools for migrating and importing accounts. 14 ZCA 6. the Content pane shows all addresses in ZCS. and profiles area.7 Zimbra Collaboration Suite Appliance . Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses.

(spam and ham) and GALsync account if you configure GAL for your domain. This icon represents a resource location account. Only one administrator account can be created. This type of account counts against your ZCA license account limit. aliases. profiles. This icon represents a distribution list. domains. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. distribution lists.Working in the Administration Console This icon represents system accounts. System accounts include the spam filter accounts for junk mail. These are specific accounts used by ZCA. distribution lists. Zimbra Collaboration Suite Appliance ZCA 6. the ZCA license account limit reflects the change. • Create new accounts. Aliases do not count against your ZCA license. Do not delete these accounts! This icon represents the administrator account. When you delete an account. This account counts against your ZCA license. From the dashboard you can manage the following items. Distribution lists do not count against your ZCA license. aliases. Resource accounts do not count against your ZCA license. This icon represents an alias account. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. domains.7 15 . profiles. Do not delete this account! This icon represent user accounts. This icon represents a resource equipment account.0.

The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. edit. passwords and aliases for an account. Lists profiles that have been created. Lists the domain in the Zimbra Appliance environment. • Domains. Lists all accounts. You can create new distribution lists and add to or delete members from a distribution list. profiles. You can create new resources and set the scheduling policy for the resource.0. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. • Distribution Lists. You can create. You can create and manage domains. Lists all aliases that have been created in user accounts. You can use the Move Alias feature from the toolbar to move an alias from one account to another. As a minimum. Lists location or equipment that can be scheduled for a meeting. • Resources. • Aliases. and configure the authentication mechanism to be used for that domain. you create and manage end-user accounts.Administrator’s Guide • Accounts. In the Accounts folder. Lists all distribution lists. the default profile is displayed. configure GAL. • Profile. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. setting options.7 Zimbra Collaboration Suite Appliance . or delete profiles.

0. gateway. netmask.7 17 . Zimbra Collaboration Suite Appliance ZCA 6. When you make changes to the network settings. and host name.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. • The Address tab can be used to change the network addresses if you move the server to a new network. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. • The Status tab displays the Zimbra Appliance network status. DNS server address. You can set specific addresses or you can select to obtain the configuration from DHCP server. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. including IP address.

Administrator’s Guide 18 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .

7 19 .Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. Zimbra Collaboration Suite Appliance ZCA 6.0. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use. You can change this.

This also used as the assumed domain name when only a user name but not the domain is provided.zip. This is configured during the installation of ZCA. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. scripts. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. or used as a third-party anti-virus and anti-spam gateway. This is the maximum size of a file that can be uploaded into Briefcase.Administrator’s Guide • Default domain name. resulting from mail servers. (An email loop is an infinite loop phenomenon. Setting Up Relay MTA for External Delivery Setting this parameter is optional. such as . there is no limit to the size of the upload. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. If one such automatic response triggers another automatic response on the other side. • Relay MTA for external delivery. If you set the default to 0. 20 ZCA 6. The default is 10 Mb.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. • Maximum size of an uploaded file for Documents or Briefcase. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. users can upload files up to 10240K in size to their accounts. an email loop is created. The relay host name is the appliance MTA to Gateway host. or email clients that generate automatic replies or responses.0. This is the default. Important: Use caution when setting a relay host to prevent mail loops.7 Zimbra Collaboration Suite Appliance . You can change this on the General Information tab. This is changed from the Settings>Attachments tab.

If you do not want to send a notification to the recipient when messages are blocked. the effective date. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. You can also restrict receiving attachments by the file extension type. Zimbra Collaboration Suite Appliance ZCA 6. Managing the Zimbra License A Zimbra license is required in order to create accounts. you can disable this feature. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. When you purchase. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. This trial license is good for 60 days. and expiration date of the regular license. When you installed ZCA. Users cannot view any attachments sent with their email messages. You can select from the common extension types that are listed or add other types of extensions.0.7 21 . Files attached to email messages can only be viewed in HTML. • Do not restrict viewing attachments. you must update the server with the new license information. a trial license was automatically installed. or change the Zimbra license. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. renew. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. • Allow viewing attachments only in HTML.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments.

• A self-signed certificate is an identity certificate that is signed by its own creator. but when you log in to the appliance administration console the first time. This is useful when you use a self-signed certificate and want to change the expiration date. A self-signed certificate is automatically deployed when ZCA is installed. A certificate is the digital identity used for secure communication between different hosts or clients and servers. update. issue date.Administrator’s Guide Current license information. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. including license ID. and install self-signed and commercial certificates from the administration console Advanced Tools tab. self-signed and commercial certificates. a security alert is displayed and you will need to accept the warning to be able to log in. you will not be able to create new accounts. Certificates are used to certify that a site is owned by you. You can purchase additional accounts or you can delete existing accounts. 22 ZCA 6. and the number of accounts used can be viewed from the Advanced Tools>License tab. When ZCA is installed.7 Zimbra Collaboration Suite Appliance . expiration date. Managing Your Self-Signed or Commercial Certificates You can view. when you log on to the administration console a reminder notice is displayed. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. When the number of accounts created is equal to the number of accounts purchased. the self-signed certificate is automatically installed and can be used. The default is 365 days. Self-signed certificates are normally used for testing. Two types of certificates can be used. number of accounts purchased.0. Starting 30 days before the license expires. You must renew your license within 30 days of the expiration date.

and then generate a CSR with the RSA private key. such as VeriSign or GoDaddy.0. You download the CSR from the Zimbra server and submit it to a CA. before you generate the CSR you must know the following details: • Common Name (CN). check this box. This is the exact domain name that should be used to access your Web site securely. you complete a form with details about the domain.7 23 .Managing ZCA Configuration To obtain a commercially signed certificate. As you enter information about your company. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. you use the Certificates Wizard to install the certificate on ZCA. and when you receive the certificate. and country. They issue a digitally signed certificate. To generate the CSR. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. An asterisk (*) is added to the Common Name field. company. Zimbra Collaboration Suite Appliance ZCA 6. You save this file to your computer and submit it to your commercial certificate authorizer.

If a certificate expires. The city you want the certificate to display as your company location • Organization Name (O). when users log on to the accounts. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. a security alert warning is displayed. When the alternate name is entered here. Your company name • Organization Unit (OU). You can create multiple SANs.Administrator’s Guide • Country Name (C). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. the client ignores the common name and tries to match the server name to one of the SAN names. The state/province you want the certificate to display as your company location • City (L). 24 ZCA 6. including validation days that shows when the certificate expires.0.7 Zimbra Collaboration Suite Appliance . You should renew your certificates before it expires. The country you want the certificate to display as your company location • State/Province (ST). When SAN is used the domain name is compared with the common name and then to the SAN to find a match.

Select the domain to edit from the list. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. you can configure the following: • Global Address List (GAL) mode. or both • Domain authentication mode. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. Zimbra Collaboration Suite Appliance ZCA 6. domains and profiles menu. When you select Domains from the Find address. External LDAP server or Active Directory.0.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console.7 25 . external LDAP. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. a list of domains is displayed. • The authentication mechanism is Internal • The Virtual Hosts. internal. The following settings can be configured for your default domain or when you create a new domain. either Internal LDAP server. When you set up a domain. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs.

this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default.0. To make sure that the time is displayed the same in one or the other client. email folders. and Briefcase folders. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. When you configure a pubic service hostname.7 Zimbra Collaboration Suite Appliance . Users can change the time zone from their accounts’ Preferences>General folder. set that here. This is commonly used when sharing within Zimbra Appliance. the name of that server must be entered in Inbound SMTP Hostname field.domain. This is the URL that is used when users share items such as calendars. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. If the majority of your uses are located in another time zone. Public service hostname This is the host name to be used for REST URLs.com/home/username/ sharedfolder. The URL displays as http://publicservicename. When users use the advanced Zimbra Web Client. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. 26 ZCA 6. Each domain can be configured with the public service host name to be used for REST URLs.

• Maintenance. the account’s status overrides the domain status setting. If an account’s status setting is marked as closed. When a domain status is marked as locked. The default setting is Internal mode. or modified. If you create additional profiles. Domain status can be set as follows : • Active. For the initial set up the default profile created during the installation is assigned to the domain. When the domain status is marked as suspended. the account’s status overrides the domain status setting.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. The closed status overrides an individual account’s status setting. Active is the normal status for domains. the account status overrides the domain status. When a domain status is marked as closed. When the domain status is marked as maintenance. Accounts can be created and mail can be delivered. GAL is configured on a per-domain basis. Changing the status also can affect the status for accounts on the domain. If an account’s status setting is marked as closed. If an account’s status setting is marked as maintenance or closed. • Suspended.” ZCA uses the GAL to look up user addresses from within the company. The Zimbra LDAP server is used for directory lookups. Domain Status The domain status is active in the normal state. users cannot log in. Zimbra Collaboration Suite Appliance ZCA 6. Note: If an account has a different status setting than the domain setting. and accounts and distribution lists cannot be created. but email is still delivered to the accounts. The GAL mode setting for each domain determines where the GAL lookup is performed. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system.0. • Locked. deleted. you can assign another profile to the domain. users cannot log in and their email is queued at the MTA. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes.7 27 . login for accounts on the domain is disabled and messages are bounced. Users can log in and mail is delivered. • Closed. the account’s status overrides the domain status setting. This is sometimes referred to as the company directory or company “white pages. The GAL search options are as follows: • Internal. their email is queued at the MTA. users cannot log in to check their email.

When you configure the external GAL mode. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. etc.7 Zimbra Collaboration Suite Appliance . You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. All other directory services use the Zimbra LDAP service (configuration. These accounts display in the administration console accounts list.Administrator’s Guide • External. Configuring GAL Search for External GALs When you configure an external GAL. all GAL contacts from the LDAP are added to the GAL address book. modified contact and deleted contact information. • Both. you can configure GAL search and GAL sync separately.). If the GALsync account is not available for some reason. no additional configuration is required. a GAL sync account is created for each LDAP data source. but users also need to be able to sync to the GAL. the traditional LDAP based search is run. During the sync. External directory servers are used for GAL lookups.0. Internal and external directory servers are used for GAL lookups. The address book in these accounts is used to sync the LDAP server contact data. When the GAL sync account syncs to the LDAP. When the LDAP syncs the GAL to the account. 28 ZCA 6. the GAL sync account is updated with new contact. you can configure different search settings and sync settings. You can configure multiple external LDAP hosts for GAL. You should not modify the GAL sync account address book directly. Configuring GAL Search for Internal GAL When you select Internal. mail routing. GALsync accounts When an internal or external GAL is set up. changes you make to the address book are deleted.

LDAP filter.7 29 . • Use DN Password to bind to external server. When you select Internal.0. This is the default. Zimbra Collaboration Suite Appliance ZCA 6. dc=com). • Autocomplete filter. the autocomplete filter must be configured. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. The following is an example of the filter string. gn. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. • LDAP filter. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. ( dc=server. The user name and password is the authentication information supplied in the bind operation to the directory server. To search within a specific part of your directory. If the filter you entered cannot be run using an anonymous bind. enter a search base. For example. To enable the ability to let users use the Autocomplete from GAL feature. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. For LDAP. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. For AD.). the port is 636. The Internal authentication uses the Zimbra directory server for authentication on the domain. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). • External LDAP. The port is 389. etc. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. adAutoComplete is the default filter. • LDAP search base.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. and then verifies that the entry matched is either a Zimbra account or distribution list. and to use DN password to bind to the external server. no other configuration is required. A search filter must be specified. The parameters in a filter you construct determine the thoroughness of a search. If you use SSL. The filter defines the search rules used for directory searches. Enter the LDAP address. You must configure the LDAP URL.

You identify the Active Directory domain name and URL. If you use SSL.0. the default port is 636. Internal The Internal authentication method assumes the Zimbra schema. If this bind succeeds. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. the connection is closed and the password is considered valid.Administrator’s Guide • External Active Directory.com). 30 ZCA 6. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. • LDAP filter. You should ensure that the filter you enter results in a single entry being matched. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. The user name and password is the authentication information supplied to the Active Directory server. otherwise an authentication error is returned to the user. The authentication method is set on a per-domain basis. The default port is 389.7 Zimbra Collaboration Suite Appliance . No additional configuration is necessary. Check either to use SSL or StartTLS. You can configure multiple external LDAP hosts. Example of the search filter is (mail=%u@mycompany. The default is to use the internal method as the authentication mode. Enter the LDAP address.

Virtual hosts are configured from the administration console Domains>Virtual Host tab. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. The default port is 389. When the virtual host is found. dc=com). the default port is 636. The name of the domain for the active directory server. users can login to their accounts without having to specify the domain name as part of their user name. https:// mail. The general domain configuration does not change.Managing ZCA Configuration • LDAP search base. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. Zimbra Collaboration Suite Appliance ZCA 6. You can configure multiple external active directory hosts. the authentication is completed against that domain. users enter only their user name and password.com. When you create a virtual host.7 31 . • AD LDAP URL and whether to use SSL. If the filter you entered cannot be run using an anonymous bind. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. To search within a specific part of your directory. If you use SSL. The virtual host requires a valid DNS configuration with an A record. Enter the active directory LDAP address. When the Zimbra login screen displays.0. You configure the following settings: • AD domain name. The authentication request searches for a domain with that virtual host name. enter a search base. Users enter the virtual host name as the URL address. For example. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. It would be entered as ( dc=server.company. • Use DN/Password to bind to external server.

ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. To set free/busy interoperability. the Exchange systems must be set up as described in the Exchange Setup Requirements section.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. 32 ZCA 6. This is required only if there is Zimbra Appliance to Exchange free/busy replication. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. Exchange 2003/2007 Setup Requirements For Exchange 2003.0. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings.7 Zimbra Collaboration Suite Appliance . (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. This is required only for ZCA to Exchange free/busy replication. • Web interface to Exchange public folders needs to be available via IIS.

you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. • Form is authentication to Exchange as HTML form based authentication. either Basic or Form. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. • com_zimbra_email. Email addresses/names. and cn= settings. This sets up a mapping from the ZCA account to the corresponding object in the AD. This is the Web interface to the Exchange. Dates or time in the message to see their calendar schedule for that date or time. • O and OU used in the legacyExchangeDN attribute. Zimbra Collaboration Suite Appliance ZCA 6. This is the name of the account in AD and password that has access to the public folders.Managing ZCA Configuration • Microsoft Exchange Server URL. Set at the global level this applies to all accounts talking to Exchange. The following are included: • com_zimbra_date.7 33 .0. • com_zimbra_url. • Microsoft Exchange User Name and Password. to see contact information from the address book for this name. URL link to quickly go to the website specified in an email message. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. ou= . • Basic is authentication to Exchange via HTTP basic authentication. Note: To find these settings on the Exchange server. • Microsoft Exchange Authentication Scheme.

such as Skype or Cisco VOIP phones must be installed on the user’s computer. The foreground color is the text color displayed. The text color usually does not need to be changed. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. • Foreground color of the themes. • com_zimbra_ymemotiocons. Emotiocons.Administrator’s Guide • com_zimbra_phone. • com_zimbra_ dnd.7 Zimbra Collaboration Suite Appliance . Check the Zimlets that should be enabled for the domain. If a Zimlet should not be turned off from ZWC. Drag and Drop files on to their email message. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. select mandatory. The emoticons are available from a link on the compose toolbar. The default text color is black.0. You can change the base colors of themes for a domain from the administration console. Note: This feature does not work with Internet Explorer. VOIP software. 34 ZCA 6. Phone numbers to quickly place a call. to add a textual portrayal of different facial expressions to their messages.

• Selection color of the themes. the selected tab. and selection highlight.7 35 . The primary background color displayed in the client. Mail. Hot Rod. • Secondary color of the themes. In the following image. Variants of the color are used for buttons. and for a selected tab. the variant of the background color displays in the login area. Note: A number of Zimbra themes are included with Zimbra Appliance. Zimbra Collaboration Suite Appliance ZCA 6. Some of these themes. The selection color is the color displayed for a selected item. the background color displays with the logo. in this example. This color is the background on the page. In the following image. such as Lemongrass. Waves and Yahoo. and the toolbar are displayed in the secondary color. You may want to disable those themes from user’s Theme preferences selection. The secondary color is the color used for the toolbar.Managing ZCA Configuration • Background color of the themes. selection headers in the Navigation pane. background color of the Content and Navigation panes. have been designed with graphics or color codes that are not changed when you change the base color. such as a message.0. the clicked item from a right-click or other drop-down menu selection. tabs.

Administrator’s Guide 36 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .

7 37 . For example. In that case. which allows users to sync their smart phones with their accounts. Note: Mailbox features are enabled for the Zimbra Web Client users. Zimbra Collaboration Suite Appliance ZCA 6. When IMAP or POP clients are used. A default profile is automatically created during the installation of ZCA and you can create additional profiles. Each account is assigned a profile. users may not have these features available. When you change a profile. a new profile tab opens. You might not want to turn this on for all of your users. Click New and select Profile.0. creating different profiles based on user requirements makes it easy to give users the feature sets they need.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. Setting Up Profiles Profiles define which features are enabled for an account. accounts assigned that profile reflect the change. In an environment that includes users with different email and collaboration requirements. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. You can create a profile from the New link on the administration console dashboard. the default profile does not enable mobile sync. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature.

This tab is used to set up account quota. • Advanced. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. Note: If you delete a profile that accounts are currently assigned. and email retention policies. and set password. • Email 38 ZCA 6.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. If the domain does not have a profile defined. • Features. The features are described in this chapter. This is a good option if most users on the domain should have the same features enabled. See Chapter 13.7 Zimbra Collaboration Suite Appliance . This tab enables the Zimbra Mobile sync feature. • Zimbra Mobile. you can select the profile that is automatically assigned to users created on that domain. the accounts are automatically assigned the default profile. Domain Profiles When you create a new domain or edit an existing one. This tab lists all features that can be enabled for user accounts.0. login. Managing Zimbra Mobile for information about this feature. the default profile is automatically assigned when an account is created. On this tab you define the profile’s display name and you can describe the profile in any way you want.

The default is to let users manage their preferences. mail sorted by conversations. user-defined folders.0. Features tab. you can remove the check from Preferences in the profile. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. Users can change the default from the Mail toolbar. Mail Features Mail Conversations Description Enables the email application.7 39 . They can specify their default font settings for HTML compose in their account Preferences tab. conversation view is the default.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. View link. This is enabled by default in the profile. tags. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. If you do not want users to be able to change their account preferences. HTML compose Users can compose email messages with an HTML editor. Zimbra Collaboration Suite Appliance ZCA 6. Conversations group messages by subject. user-defined filters. You configure which email messaging features are enabled. If this feature is enabled. and more. Messages can be displayed grouped into conversations or as a message list.

Users can also set the start and stop dates for the out of office message. Advanced search Allows users to build a complex search by date.7 Zimbra Collaboration Suite Appliance . Out of office reply Users can create an email message that automatically replies to incoming messages. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. status. This is the information that the user uses as the From address. This is commonly used as a vacation message. They can turn this feature on or off and designate an address from their account Preferences tab. sender address and recipient address is sent to the address. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. Users can save a search that they have previously executed or built. domain. Users can change the information from their account Preferences tab.0. Persona The name and address configured for the account creates the primary account persona. users can create additional account names to manage different roles. tags. and folders. regardless of how many messages that person sends to the address during that week.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. attachment. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. By default a message is sent to each recipient only once every seven days. In the account configuration. you can also specify forwarding addresses that are hidden from the user. When Persona is enabled. You can specify a default forwarding address for a user when you create or edit an account. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. An email with information about the email’s subject. Saved searches 40 ZCA 6. size.

When Initial search preference is enabled. Users can turn this feature on or off from their Preferences tab. You can create an alias for the account.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. to access their mailbox using the IMAP protocol. When this is enabled. Note: Spam check on a received message is completed before users’ mail filters are run. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Users can use third party mail applications. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. and Documents pages. users can select another folder as the default search folder that is automatically searched from the search field. They can add the external account address to their account settings. When an incoming email message matches the conditions of a filter rule. the corresponding actions associated with that rule are applied. such as Thunderbird or Outlook. They can add the external account address to their account settings. Users can access the company directory to find names for their email messages. Users can set these up from their Preferences Accounts tab. To avoid having mail incorrectly marked as junk. An email alias is an email address that redirects all mail to a specified mail account. Users can set these up from their Preferences tab. An alias is not an email account. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Users can also choose whether to delete the messages on the server after they are downloaded. ZCA 6. Users set up these rules from their account Preferences tab.0. Users cannot change this. Messages identified as spam are moved to the Junk folder. contacts. users enter a few letters in their compose header and names listed in the GAL are displayed.7 41 IMAP access Zimbra Collaboration Suite Appliance .

to access their mailbox using the POP protocol. The default maximum number of white list and black list addresses is 100 on each list. and flash the browser. Users can modify the following mail preferences from their Preferences Signatures tab. Important: To allow users to share their mailbox folders. • Set or change email message alerts. • How often. • Whether to save copies of outbound messages to the Sent folder. Import/ Export folder can be used to export a user’s account data. tasks.7 Zimbra Collaboration Suite Appliance . calendars. including email messages and attachments. • Whether to automatically append a signature to outgoing messages. • Preferences for how messages that are replied to or forwarded are composed. Users can modify the following mail preferences from their account Preferences Mail tab. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox.0.. address books. calendar. etc. Check for new mail every. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. This data can be saved to their computer or other location as a backup. When they retrieve their POP email messages. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. contacts. such as Thunderbird or Outlook. • Set the display language for ZWC. • Whether to send a read receipt when it is requested. the Preference.. users can select the locale that is different from the browser language settings. the messages and attachments are saved on the Zimbra server. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder.Administrator’s Guide POP3 access Users can use third party mail applications. • Which folder should be searched first when running a search. that the Web Client checks for new messages. Alerts can be set up to play a sound. Import/Export Folder In the advanced Web Client. enable Sharing in the Features tab. • Whether to compose messages in a separate window. highlight the Mail tab when a message arrives. If more than one language locale is installed on Zimbra Appliance. and Briefcase folders. in minutes.

and Documents notebooks. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. Zimbra Collaboration Suite Appliance ZCA 6. Users can import contacts into their Address Book. enable Sharing in the Features tab. Users can modify the following Address Book preferences from their account Preferences Address Book tab. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. By default. You can turn the Import/Export feature off from the profile. create multiple calendars. When they run the export command.7 43 . and Documents notebooks. a Contacts list and an Emailed Contacts list are created in Address Book. Important: To allow users to share their calendars. share calendars with others. the data are copied.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address.csv files. The files must be . and delegate manager access to their calendars. two contact lists folders are in the Address Book. Users can import other contact lists into their Address Book and can export their address books as well. They can also use search for appointments in their calendars. establish recurring activities. Important: To allow users to share their address books. enable Sharing on the Features tab. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. calendars. By default. Feature Name Address Book Description Users can create their own personal contacts lists. address books. not removed from the user’s account.0.

7-day week. the user must have Yahoo! BrowserPlus™ installed. Schedule and Find Resources tabs are not displayed. • Use the QuickAdd dialog to create appointments from the calendar view. When this option is enabled. and popup notification. • View calendars as a nested group within different folders. The mini-calendar automatically displays in the Calendar view. • Set permissions for free/busy and who can invite the user to a meeting. schedule meetings. 44 ZCA 6. • Number of minutes before an appointment to be reminded and select how to be notified: sound. • First day of the week to display in the calendar. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. work week. • Calendar view they want to see by default. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. or schedule. This is done from the Preferences Import/Export folder. giving them the opportunity to change time zones while making appointments. delegate access to their calendar. • Display the mini-navigation calendar in the Mail view. The filter subject is Calendar Invite. list. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. When Group Calendar is not checked. messages that are marked as invites are run through the filter.0. create multiple personal calendars. day. month.7 Zimbra Collaboration Suite Appliance . The Find Attendees. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • Time-zone list in their appointment dialog. If popup notification is selected. When they select this subject. the QuickAdd dialog displays when users double-click or drag on the calendar. flash the browser title. • Users can import and export their appointments in the standard iCalendar (.ics) format. and more.

Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion.7 45 . • Be notified of changes made to an appointment by a delegated access grantee.0. • Enable the ability to automatically add invites with PUBLISH method. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. Important: To allow users to share their task lists. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. organize files into different Briefcase folders. and the public. They can open the file if the application is available on the computer. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. • Forward calendar invitation to specific addresses. Task lists can be shared with individuals. send the file in an email. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. enable Sharing in the Features tab. These files can be accessed whenever they log into the advanced Zimbra Web Client. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. groups.

the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. and Briefcase folders. Users can manage their shared folders from their ZWC Preferences Sharing folder. Administrators manage the shares from the DL’s Shares tab. over-the-air synchronization of email. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. They can accept the shared item from their ZWC Preferences>Sharing tab. When a member is removed from the distribution list.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. They cannot change the default configuration for features that are set up for their accounts. Users must notify the administrator that they have shared a folder with the distribution list. existing members of the DL are automatically notified of the new shared item. external guests that must use a password to view the folder content. You can disable preferences and the Preferences tab does not display in users’ mailboxes. Disabling Preferences Preferences is enabled by default in profiles. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. and contacts data between mobile devices and the Zimbra server.7 Zimbra Collaboration Suite Appliance . calendar. When the administrator is notified. They can share with internal users who can be given complete manager access to the folder. 46 ZCA 6.0. When internal users share a mail folder. calendars. Users can modify the default preferences that are configured for their account. All members of the list have the same share privileges that the grantee defined for the shared folder. the share privileges associated with the DL are revoked. users can share any of their folders. When a new shared folder is published. including their mail folders. New members added to the distribution list can be automatically notified about items that are shared with them. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. Users specify the type of access permissions to give the grantee. and the public access so that anyone who has the URL can view the content of the folder. members of the distribution list are automatically granted rights to the shared item. task lists. address books.

calendar. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. a quota warning message is sent to the user. Account quota is the amount of space in megabytes that an account can use.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. and email retention policies. you must disable the Change Password feature in their profile. When this is enabled. When this threshold is reached. Users can be notified that their mailboxes are nearing their quota.0. When the quota is reached.7 47 . The AD password policy is not managed by Zimbra. and files in Briefcase. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. login. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. The percentage threshold for quota notification can be configured. accounts do not have a quota. Calendar meeting information. Important: If Microsoft Active Directory (AD) is used for user authentication. If you set the quota to 0. The default mobile device policy is also enabled. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. users cannot add new contacts. and contacts for users of selected mobile phones. Select Password locked from the Advanced tab Password section. you can configure ZCA to require users to create strong passwords. task lists. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. Zimbra Collaboration Suite Appliance ZCA 6. The password settings that can be configured are listed below. Setting Password Policy If internal authentication is configured for the domain. When the number is reached. The quota includes email messages. all email messages are rejected and users cannot add files to their account.

Configuring a minimum and maximum password age sets the password expiration date. Users can change their passwords at any time between the minimum and maximum set. The default is 10 attempts. 48 ZCA 6. If this is set to 0. an unlimited number of failed log in attempts is allowed. The number of failed login attempts before the account is locked out. #. $.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . &. the “failed login lockout” feature is enabled and you can configure the following settings.Z Lower case a . The default maximum length is 64 characters. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time.9 Number of unique new passwords that a user must create before he can reuse an old password. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.7 Zimbra Collaboration Suite Appliance . They must change it when the maximum password age is reached. Users cannot change their passwords.0.This should be set if authentication is external. This means the account is never locked out. % Base 10 digits 0 . for example !.z Non-alphanumeric. The default minimum length is 6 characters. This type of policy is used to prevent password attacks. Configuring the next settings will require users to create more complex passwords.

Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. the account is locked out until the correct password is entered. minutes. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. or days the account is locked out. trashed and spam messages is set in the profile. Activity includes any clickable mouse action. or the administrator manually changes the account status and creates a new password. hours. or days after which the number of consecutive failed login attempts is cleared from the log. The minimum configuration for email message lifetime is 30 days. email messages are not deleted. If this is set to 0. such as viewing contents of a folder or clicking a button. hours. Zimbra Collaboration Suite Appliance ZCA 6. You can manually expire a user’s web client session from the administration console Expire Sessions link. .This forces the current session of the account to expire immediately. if no activity occurs.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. Setting Email Retention Policy The email retention policy for email. When the message purge function runs is set by the message purge command. the user can continue attempts to authenticate.0. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. The duration of time in seconds. The default is 2 days. The default is 1 hour. The default is 0. minutes.7 49 . no matter how many consecutive failed login attempts have occurred. The default is 0.

ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. and individual calendar files are saved as . Other Account Configuration Preferences Preferences Import/Export.csv files. The default is 30 days.ics files. If you do not want users to the import/export capability. users are automatically redirected to the standard Zimbra Web Client. The default ZWC for login is the advanced Zimbra Web Client. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. Any of these files can be imported into their account from the same tab. General Features Section.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. including mail. 50 ZCA 6.0. if ZWC detects the screen resolution to be 800 x 600. and Briefcase folders. contacts. Both web clients include mail. Users can change the default version in their preferences. However. Individual contacts are saved as . The exported account data file can be viewed with an archive program such as WinRAR archiver. This web client works best with newer browsers and fast internet connections. They can export specific items in their account and save the data to their computer or other location. you can disable the feature from the profile. tasks. Number of days a message can remain in the Junk folder before it is automatically purged. The default is 30 days. calendar. unless they use the menu on the login screen to change to the standard version. address book and task functionality. Users can select which client to use when they log in. including Briefcase and the ability to export your account information. they view the advanced Zimbra Web Client. The data are not removed from their accounts. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. Features Tab.7 Zimbra Collaboration Suite Appliance . The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. From the browser the enter the URL you provide along with their password to log in. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. calendar. When users log in. The Import/Export tab found under the user’s Preference tab lets users export all of their account data.

Customizing Profiles and Setting Up Mail Policy Rules.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain.xml file and is set when the account is provisioned. Important: If Microsoft Active Directory (AD) is used for user authentication. it can be added as part of the . Passwords can be from 6 to 64 characters and do not have an expiration date. you must disable the Change Password feature in their Profile.csv or .0. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password.7 51 . • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. • Are passwords required and can users change their password? Password Options When you provision accounts. When you import accounts. if the password is known. The AD password policy is not managed by Zimbra. Zimbra Collaboration Suite Appliance ZCA 6.

the New Account Wizard opens and steps you through the information needed to create an account. including phone number. When you select New>Account from the dashboard toolbar. and password. Each account is assigned a profile that defines features for the account. • Display name that appears in the user’s messages. Creating a Single Account You create one account at a time from the administration console dashboard. • Contact information.7 Zimbra Collaboration Suite Appliance . and last name. and address.Administrator’s Guide Creating User Accounts When you create user accounts. The default profile is automatically selected if you do not select a profile. • Password to be used. middle. • Users first. not the email address. This is the friendly name. • Aliases to be used. 52 ZCA 6.0. This is the name used in the email address. The account information that can be configured includes: • Account name. company name. The only information needed to create an account is the account name and the last name. • Profile to be assigned which enables features for the account. the mailbox is created on the domain and a directory account is created on the LDAP server.

If you want to make sure users change a password that you create. Zimbra Collaboration Suite Appliance ZCA 6. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. Users must change their password the first time they log on to their accounts. Download this file for future reference.7 53 . the wizard generates a report in a . the file is removed from the server. you can enable Must Change Password for the account. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. that information is available in the LDAP directory. From the administration console. either Active Directory or an LDAP server.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. If you choose to generate random passwords for each account. you can enter how many records to fetch for this import. Managing the Import Process 1. Choose a secure location to store it as it may contain password information for all of your users.0. If you add contact information about the account and use the internal GAL. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. When this is complete. The import wizard configuration details include: • Generating passwords for the accounts. The wizard guides you through importing accounts from an external directory. By choosing the download option. In addition. the mailbox is created on the mailbox server.csv format with a list of new accounts. Advanced Tools. The wizard downloads account information from your directory and creates the accounts on ZCA. make sure you download the list of provisioned accounts as this will list the passwords for each account. When the end-user logs in for the first time or when an email is delivered to the user’s account. You enter details for connecting to your AD or LDAP server. • Setting up the LDAP directory connection. click Import Accounts.

54 ZCA 6. Enable Automatically create missing domains. 3. which means that no limits are set. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. • Length of generated password. 5. or • Use the same password for all new accounts. If you do not enable Automatically create missing domains. You need to give the password information to each user.0. the domain is automatically created. The following options can be set: Set either • Generate a random password for each account. enter the details for connecting to your Active Directory or other LDAP server. On the Overview dialog. 6. On the Directory connection dialog. The default is 8 characters. set the password configuration option you want to use and click Next. Disabling this option.7 Zimbra Collaboration Suite Appliance . so that when an account is imported and the domain they were on is not created on ZCA. • Check Require users to change the password after first login. The password can be from 6 to 64 characters. accounts from domains that do not exist on ZCA are not created. 4. The default is 0.csv file that is created as this file lists the passwords that were created.Administrator’s Guide 2. select whether to import accounts from Active Directory or from another LDAP directory. you must download the . If the wizard generates random passwords for each account. Enter the maximum accounts to import at one time. On the Bulk provisioning options dialog.

click Next.7 55 .com • By default the port is 3268. is set to gather account information. • LDAP search base is used to configure what subsection of the LDAP forest to search. This dialog also shows the import options you configured. You can change the filter. including email address.example. Here you can define search criteria to collect the type of account information you want to import. The filter in the field (objectClass=organizationalPerson). Check SSL if this is used • Bind DN and bind password • LDAP filter. Zimbra Collaboration Suite Appliance ZCA 6. individual first. the LDAP URL is entered as ldap:// ldapdirectory.0. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. last names. middle. postal and phone information if it is available.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. After you complete this dialog. but you can change this • Use Security. In this field enter the LDAP search filter to run.

Administrator’s Guide 7. you will not be able to access it again. Choose a secure location to store it as it may contain password information for all of your users. This list includes the password information for each account. Click Next. 56 ZCA 6. When the import is complete. Download the . Note if you choose not to downlaod the file now.csv file is created with the list of all provisioned accounts.7 Zimbra Collaboration Suite Appliance . a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. 8.csv file that lists the created accounts and their password. The accounts are imported to ZCA. By choosing the download option.0. Download this file for future reference. A . the file is removed from the server.

xml file from the data on the Active Directory. run the Migration Wizard and configure the migration options and Active Directory log on information. This information is used to create an . When the user’s files are migrated.7 57 . 2.xml file. On the Overview dialog. click Migration Wizard. You enter this MAPI profile information in Step 4. and task lists from an existing Microsoft Exchange server to ZCA. • Step 1. • Step 2. run the ZCS Migration Wizard for Exchange one-step migration option using the . create an xml file with the migrating accounts data. identify the MAPI profile to use to log into the Exchange server. Before you begin. after the . the ZCS Migration Wizard creates the accounts and import the accounts content based in the . When you select the one-step option. select the migration options. In the Migration options dialog. 3.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. contacts. click Next.xml file data.0. Creating the XML file 1. Advanced Tools. Zimbra Collaboration Suite Appliance ZCA 6.xml file is created. From the ZCA administration console Advanced Tools tab. calendars. Migrating accounts to the Zimbra Appliance is a two step process. From the administration console. the folder hierarchy is maintained.

• If some accounts were migrated before. The password can be from 6 to 64 characters. If the wizard generates random passwords for each account. or • Use the same password for all new accounts. 4.0. address book contacts. and calendars.xml element for provisioning the account. 58 ZCA 6. • Select the items to import the accounts: email messages. you must download the . Uncheck this box if the accounts were already created on ZCA. • Length of generated password.Administrator’s Guide Set either • Generate a random password for each account. select Ignore previously imported emails so accounts do not have duplicate email messages. • Create user accounts in ZCA is checked to enable the account . If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.csv file that is created as this file lists the passwords that were created. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Check Require users to change the password after first login. • Ignore invalid SSL certificate is checked by default. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. You need to give the password information to each user. tasks.7 Zimbra Collaboration Suite Appliance . The default is 8 characters.

In this field enter the LDAP search filter to run. The default is 0. • Server Name. is set to Zimbra Collaboration Suite Appliance ZCA 6. 5.com • By default the port is 3268. enter the following information. Enter the MAPI logon user DN Click Next. Check SSL if this is used • Bind DN and bind password • LDAP filter. which means that no limits are set. but you can change this • Use Security. This domain should be created on ZCA. The filter in the field (objectClass=organizationalPerson).7 59 . The LDAP URL is entered as ldap:// ldapdirectory. • The ZCA administrator account is automatically configured.example.0.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. • • • Mapi profile name. • Enter the maximum accounts to import at one time. On the Active Directory information dialog. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. Here you can define search criteria to collect the type of account information you want to import. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. Enter the password for this account.

Administrator’s Guide gather account information. postal and phone information if it is available. After you complete this dialog. the . click Next. including email address. click Next. When you click Next. If the information is correct. If you need to fix any of the options.0. middle. individual first. click Previous.xml file is created.7 Zimbra Collaboration Suite Appliance . The Review migration options dialog shows the migration options you have configured. last names. • LDAP search base is used to configure what subsection of the LDAP forest to search. You can change the filter. 6. The migration wizard connects to the Exchange server. 60 ZCA 6.

The accounts are now created on ZCA. 8. When you click Next. When the migration is complete.Creating Accounts on ZCA 7. the file is removed from the server. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Note if you choose not to download the file now. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. Choose a secure location to store it as it may contain password information for all of your users.7 61 . the migration begins and a progress bar is displayed. the Import Completed dialog displays.xml file created on ZCA. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time.0. the Import Destination dialog displays. Zimbra Collaboration Suite Appliance ZCA 6. Users can now log on to their ZCA accounts. Select One Step Migration and browse to the . When you open the migration wizard. you will not be able to access it again. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. By choosing the download option.

Administrator’s Guide 62 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.

The user must be told the new password. Zimbra Collaboration Suite Appliance ZCA 6. Passwords can be from 6 to 64 characters and do not have an expiration date. domains.Chapter 6 Managing Accounts.0. select Accounts from the Find address. See the ZCA administration console Help for information about how to perform these tasks from the administration console. resources and distribution lists. and profiles menu. Changing Passwords If you use internal authentication. Resources and Distribution Lists The administration console dashboard is used to manage accounts. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time.7 63 . and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. you can quickly change an account's password from the administration console Account toolbar.

Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. • Locked. Active is the normal status for a mailbox account. If a user reports an issue performing text searches or a message is logged in the mailbob. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. When a mailbox status is set to maintenance. searches may not find all results. Pending is a status that can be assigned when a new account is created and not yet ready to become active. importing. the login is disabled and messages are bounced. Each mailbox has an index file associated with it. A closed account does not change the account license.7 Zimbra Collaboration Suite Appliance . you can reindex the mailbox to recreate the mailbox’s index file. and mail addressed to the account is queued at the MTA. When a mailbox status is locked. This status is used to soft-delete an account before deleting the account from the server. Reindexing a mailbox's content can take some time. including all folders. the user cannot log in. but because searches cannot return results for messages that are not indexed. • Closed. but mail is still delivered to the account. The following account status can be set for an account: • Active.0. An account can be set to maintenance mode for backing up. and tags. The login is disabled and messages are bounced. login is disabled. This index file is required to retrieve search results from the mailbox.log warning of a possible corrupt index.log file. calendar entries. 64 ZCA 6. • Pending.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. Mail is delivered and users can log into the client interface. When you are in an account. Users can still access their mailbox while reindexing is running. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. depending on the number of messages in the mailbox. When a mailbox status is closed. Changing an Account’s Status Account status determines whether a user can log in and receive mail. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. • Maintenance. Any View Mail action to access an account is logged to the audit. or restoring the mailbox.

7 65 . Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. deletes the message store. When a new shared item is published. Zimbra Collaboration Suite Appliance ZCA 6. but the content of the account is still available. The maximum number of members in a distribution list is 1000 recipients. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. When a Zimbra user’s email address is added to a distribution list. or delete distribution lists. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. When users send to a distribution list. The login is disabled and messages are bounced. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. change the account status to Closed. The address line displays the distribution list address. the individual recipient addresses cannot be viewed.0. You can use this feature to limit the exposure of the distribution list to only those that know the address. To see a list of distribution lists. but the message is not sent to more than 1000 recipients. When a distribution list is deleted or the removed. This removes the account from the server. the user’s account Member Of tab is updated with the list name. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address.Managing Accounts. Only administrators can create. distribution lists can be created to share items with a group. When you delete an account. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. and changes the number of accounts used against your license. This is done in the Shares tab. Important: System accounts designated with the icon and the administrator icon should never be deleted. domains. change. existing members of the list are automatically notified of the new share. the distribution list is automatically removed from the Member Of tab. the account and all the content is deleted. they are sending the message to everyone whose address is included in the list. If you are not sure that is what you want to do. and profiles menu. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. select Distribution Lists from the Find address.

If you create a distribution list for sharing and do not want the distribution list to receive mail. you can disable the Can receive mail checkbox. The resource accounts automatically accept or reject invitations based on availability. all aliases that are configured are displayed in the Content pane. Distribution List Alias tab. User accounts with the calendar feature can select these resources for their meetings. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. These accounts do not count against your license.0. and delete the alias. Each account can have unlimited numbers of aliases. domains. You can configure the account with the following details about the resource: 66 ZCA 6. The contents of the resource mailboxes are purged according to the mail purge policies. You can view and edit an account’s alias names from the account view. and profiles menu. When members are removed from the group distribution list. When you select Aliases from the Manage Addresses Overview pane. Create Distribution List Aliases A distribution list can have an alias. From Aliases you can quickly view the account information for a specific alias. their share privileges are revoked. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. they are automatically granted the same shared privileges as other members of the group. Administrators do not need to monitor these mailboxes on a regular basis. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. To see a list of aliases. An alias is not an email account.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. To see resources available on the ZCA. and profiles menu.7 Zimbra Collaboration Suite Appliance . move the alias from one account to another. A Resource Wizard on the administration console guides you through the resource configuration. This is set up from the administration console. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. select Resources from the Find address. select Aliases from the Find address. When new members are added to the group distribution list. domains.

0. free/busy information is not maintained. and free/busy status for the resource if these are set up. When they select the resource. the resource account automatically declines all appointments that conflict. an email is sent to the resource account. This can be a person to contact if there are issues. In this case. specific building location including building and address. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. Zimbra Collaboration Suite Appliance ZCA 6. the resource account automatically accepts appointments unless the resource is already scheduled. and room capacity When you create a resource account. If you set this up. When this option is selected. The free/busy times can be viewed. The resource account automatically accepts all appointments that are scheduled. based on the scheduling policy. Because the resource always accepts the invitation. auto decline on conflict. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. No recurring appointments can be scheduled for this resource. and. You can modify the auto-decline rule to accept some meetings that conflict. users invite the equipment resource and/or location to a meeting. Resources and Distribution Lists • Type of resource. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. contact information. • Manual accept. • Auto accept if available. You can modify the autodecline rule to accept some meetings that conflict. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy.Managing Accounts. including room name.7 67 . When this option is selected. The following resource scheduling values can be set up: • Auto decline all recurring appointments. To schedule a resource. they can view the description of the resource. thus more than one meeting could schedule the resource at the same time. • Auto accept always. • Location information. auto-decline on conflict. a directory account is created in the LDAP server. When the meeting invite is sent. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. This value is enabled when the resource can be scheduled for only one meeting at a time. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted.

Conflict Rules. You can configure the following options to manage the resource. or decline the invites.Administrator’s Guide • No auto accept or decline. edit. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. Invites. A delegated user must log into the resource account and accept or decline all requests. 68 ZCA 6. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. you can share the resource calendar with a user who is given the manager rights. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. you can change the address • Who can use this resource. remove. add.0. If you set both fields. If the forwarding address was set up when the account was provisioned. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. The resource account is manually managed. accept. • An address to forward invites.7 Zimbra Collaboration Suite Appliance . For accounts that include the auto decline on conflict value. They can view. In the Permissions section. To fully manage a resource account’s calendar. the resource declines appointments whenever either of the conditions are met. Users delegated as manager have full administrative rights for that calendar. you can set up a threshold. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates.

and many other phones that support the Active Sync protocol. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. The following diagram shows the flow of data from the server to the mobile. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.7 69 . contacts. Windows Mobile 5 (WM5). and 6 (WM6) devices. Zimbra Mobile is compatible with IPhone. IPod Touch. ZCA 6. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail.0. Devices use the native software and UI that is installed on the device to sync.

php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. The user’s username as configured on the account c. 3. 70 ZCA 6.com/index.zimbra. Enter the user’s primary Zimbra Appliance account name. In most cases. Enter the user’s Zimbra Appliance domain name (DNS). • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection.zimbra. Users configure the following information: a. Note: Only WM6 devices and IPhones support security policies set by the server. 4. Older devices do not respond to security policies. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. For details about specific device setup. see the Mobile Device Setup pages on the Zimbra Wiki. They can send email. The protocol goes through the reverse proxy if it is present in the path.0.Administrator’s Guide 9. Users can immediately sync their account to their mobile device when this is configured. create appointments. no additional plug-ins are required to be able to use the Zimbra Mobile feature. • Domain. The following may need to be configured in the mobile device: • Server name (address).7 Zimbra Collaboration Suite Appliance . Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. • User name. http://wiki. and add contacts to their address book.php?title=Mobile_Device_Setup http://wiki. The client then connects to the user’s account on the mailbox server. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server. The user’s Zimbra mailbox domain name 2.com/index. The Zimbra mailbox server address b.

In addition to the rules.7 71 . Remote Wipe can be used to erase all data on lost or stolen devices. after the PIN is entered incorrectly more than the specified number of times. the user is required to fix the PIN before they can sync with the server. This erases all data on the device.0. If a mobile device is lost or stolen. the device can sync.Managing Zimbra Mobile After the mobile policy is set up. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. the next time a mobile device sends a request to the server. users must enter their PIN. See the Users’ Mobile Device Self Care Features section. the device is locked. Once the server confirms that the policy is enforced on the mobile device. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. after the number of minutes configured. To unlock the device. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. Zimbra Collaboration Suite Appliance ZCA 6. a locally (generated by the device) initiated wipe of the device is performed. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured.

stolen. The device is returned to its original factory settings. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. Number of failed login attempts to the device before the device automatically initiates a local wipe. A user selects the device to wipe and clicks Wipe Device. the policy requires an alphanumeric PIN.7 Zimbra Collaboration Suite Appliance . Forces the user to create a personal identification number on the mobile device. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. . For example. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Once the wipe is complete. Requires that the password includes both numeric and alpha characters. If a mobile device is lost.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. but a device that only supports a numbered PIN can still be used. the wipe command is initiated.0. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. To unlock the device. 72 ZCA 6. The device does not need to contact the server for this to happen. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. users must enter their PIN. The next time the device requests to synchronize to the server. How long the device remains active when not in use before the device is locked. or no longer being used.

Managing Zimbra Mobile

Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.

Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.

Zimbra Collaboration Suite Appliance

ZCA 6.0.7

73

Administrator’s Guide

74

ZCA 6.0.7

Zimbra Collaboration Suite Appliance

Index

A
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29

contact lists 43 core functionality

5

D
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25

51

E
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30

B
background color, changing on Zimbra Web Client 34 Briefcase feature 45

44

F
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32

C
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7

G
GAL access for COS GAL mode 27

41

Zimbra Collaboration Suite Appliance

ZCA 6.0.7

75

reindexing 64 mailbox. using to migrate accounts 61 mobile device. address book 47 quota. location 15 resources. setting 47 password. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. password strength policy settings 72 mobile device. installing 22 license. distribution list 46 50 N New menu 15 76 ZCA 6. domain 38 profiles. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. sharing 68 resource conflict rules 68 resources 16 resources. managing 66 resources. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. 49 sessions. security policy 70 mobile devices. changing password policy 73 mobile device.7 Zimbra Collaboration Suite Appliance . Zimbra 21 location resources 66 logging into the admin console Q quota. expire 49 setting up profiles 37 settings tab 19 shared items.0. passwords 53 importing process for accounts 53 interop 32 44 L license.Administrator’s Guide group calendar. trial 21 license. managing 68 resource calendar. equipment 15 resources. setting 47 47 9 M mail filters 41 mail filters. setting up notification quotas. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. standard web client security policy.ics import preferences on ZWC 42 importing accounts 53 importing accounts. enabling 44 group sharing. user self care 72 mobile devices. external access 41 postmaster alias 10 profiles 16 profiles. managing 46 shares tab. creating xml file 57 migration wizard. failed login policy 48 persona 40 POP3. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . mobile device 70 session idle lifetime 49 session time out policy. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. changing admin 10 password. maintaining calendars 67 resources.

customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.sharing. for mail filters 41 standard web client.7 Zimbra Collaboration Suite Appliance . notifying distribuion list 66 spam message lifetime 50 spam white list. 65 50 T tasks feature 45 themes.0. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. import/export account data Zimlets 33 42 77 ZCA 6. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. setting as default support 7 system accounts 15.

Administrator’s Guide 78 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.

Sign up to vote on this title
UsefulNot useful