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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . 64 Reindexing a Mailbox . . . . . . 52 Creating a Single Account . . . . . . . . 53 Migrating Accounts and Content. . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . 65 Managing Aliases . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
read.Chapter 1 Introduction Zimbra is the leader in open source. reply. and Standard Zimbra Web Client as an HTML client. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients.0. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. Administrators centrally manage the appliance from the administration console.0 collaboration and messaging software for enterprises. service providers. and government agencies. This guide is intended for system administrators responsible for creating and maintaining accounts. forward. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.7 5 . educational institutions. Some of the features that can be found in the web client include: • Compose. Web 2.
including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. distribution lists. The console offers the following management features: • Dashboard with task based management features.Administrator’s Guide • Share calendars. email folders. resources. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. • Create and mange user accounts.7 Zimbra Collaboration Suite Appliance . including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. address book lists with others • Set mailbox usage preferences.0.
com to purchase Zimbra Collaboration Suite • Contact email@example.com. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. • Release Notes. • Contact sales@Zimbra. Late-breaking news for product releases and upgrade instructions are contained in the release notes. www. and expiration date of the regular license. http://www.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. The help topics describe how to use the features of the Zimbra Web Client.com to submit a bug report. Make sure to provide enough detail so that the bug can be easily duplicated. For information about the Zimbra support program.Zimbra.com for support issues. a trial license was automatically installed. When you installed ZCA. The latest notes can be found on the Zimbra website. Available Documentation The following documentation is available: • Administrator Guide. Support and Contact Information Visit www. This trial license is good for 60 days. Zimbra Collaboration Suite Appliance ZCA 6. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.html If you encounter problems with this software.Zimbra.com.7 7 .zimbra.com/support/support_overview. We appreciate your feedback and suggestions. go to http://bugzilla. and a description of administration tasks and configuration options.0. • Zimbra administration console Help. • Zimbra Web Client Help.com to join the community and to be a part of building the best open source messaging solution. the effective date. This guide provides a product overview. see the Zimbra website.
0.Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .
Zimbra Collaboration Suite Appliance summary tab. • Network tab. and proxy server settings. Zimbra Collaboration Suite Appliance ZCA 6. • Zimbra Status tab.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. This tab shows the network status. The administration console consists of the following four main tabs.xxx. address settings. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx.0. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA.7 9 . The administrator can download and install the update from this tab. This shows the status of the ZCA services.xxx.xxx:5480 You can find the IP address on the vSphere Client. • Zimbra Administration tab. This tab opens the admin dashboard used to manage accounts and domains. • Update tab. if they are configured. This tab is used when a ZCA version is updated.
• Root. 10 ZCA 6. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. the first page that is displayed shows the Zimbra services. If you did not change the default settings during the installation. The Zimbra Status tab opens and shows that status of all services. the anti-virus notification is sent directly to the admin account. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. Services that are not running display in red.0. This tab also shows the amount of free mail storage disk space remaining. This opens the administration dashboard where you manage ZCA accounts and domains. the message is forwarded to the administrator mailbox. When all services are green. click the Zimbra Administration tab. Other appliance reports may be sent to the admin account as well. If users reply to this postmaster address. This address is where notification messages from the operating system are sent. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. Note: When you log in to the ZCA administration console the first time. Select the administrator account and change the password.Administrator’s Guide • The user name is vmware. • The password is the password of the VMware virtual machine set during the installation of ZCA.7 Zimbra Collaboration Suite Appliance . The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. ignore the warning and select the option to continue. if an untrusted connection warning displays. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. You should log on to this account frequently. Two aliases for the administrator account are created during install: • Postmaster. The password can be changed at any time from the Accounts toolbar. Zimbra Status Tab When you log on to ZCA.
Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. to send notification to administrators when a virus has been found. but should not have been. the message is delivered to the recipient’s Junk folder.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. These addresses are automatically configured to work with the spam training filter. Messages tagged above 75% are always considered spam and are discarded. The anti-virus software is configured to block encrypted archives. Zimbra Collaboration Suite Appliance ZCA 6.7 11 . but should be. When a message is tagged as spam. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. • Spam Training User to receive mail notification about mail that was not marked as junk. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. and to send notification to recipients alerting that a mail message with a virus was not delivered.0. The accounts created are listed in the accounts list. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk.
Mailbox Service The mailbox service manages all accounts’ mailbox content. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. During ZCA installation. attachments. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. including messages. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. The LDAP directory service is used for internal authentication.7 Zimbra Collaboration Suite Appliance . ZCA uses the LDAP directory to look up user addresses from within the company. By default.Administrator’s Guide The anti-virus protection is enabled for each server during installation. This is referred to as the GAL. 12 ZCA 6. the notification address for anti-virus alerts is configured. Each account has an unique mailbox ID that is the primary point of reference to identify the account. contacts. a notification is automatically sent to that address. Anti-virus protection is enabled for each server when the Zimbra software is installed. and briefcase folders.0. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. The default is to set up the admin account to receive the notification. When a virus has been found. In addition. calendars. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network.
The information is not available for administrator’s review.com/products • For documentation: http://www.7 13 . and utilization. used to manage server configuration and to create a policy for attachments received with email messages.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. you are directed to use this link by Zimbra support to help diagnose issues. the results are saved to a zip file that can be forwarded to support. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. When you run a diagnostics of ZCA. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. performance. you should plan to add additional disk space. used to manage the daily ZCA activity for accounts. In most cases. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. You should regularly monitor the disk capacity and when disks reach the 85% full threshold.0. HQ's default metric collection provides real time monitoring of availability. The storage space is used to save the content of users’ accounts.hyperic. but is available for Zimbra support to troubleshoot issues.hyperic. The console includes three tabs that make it easy to quickly find items in the console. Zimbra Collaboration Suite Appliance ZCA 6. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. For more information about Hyperic HQ go to the following links: • For product description: http://www. • Settings. • Dashboard.
To view each of these items in the Content pane. distribution lists. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. When you view All addresses. the Content pane shows all addresses in ZCS. and resources.Administrator’s Guide • Advanced Tools. domains. You can identify the type of account from the icon. aliases.0. profiles. used to manage the Zimbra Appliance license and certificates. and profiles area. This tab includes tools for migrating and importing accounts. select the item from the menu on the right of the Find address.7 Zimbra Collaboration Suite Appliance . 14 ZCA 6. domains.
This icon represents a distribution list. domains. distribution lists.0. profiles. aliases. profiles. This icon represents an alias account. When you delete an account. This type of account counts against your ZCA license account limit. Do not delete this account! This icon represent user accounts. Do not delete these accounts! This icon represents the administrator account. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. aliases. This account counts against your ZCA license. Aliases do not count against your ZCA license. distribution lists.Working in the Administration Console This icon represents system accounts. • Create new accounts. Only one administrator account can be created. Resource accounts do not count against your ZCA license. (spam and ham) and GALsync account if you configure GAL for your domain.7 15 . From the dashboard you can manage the following items. This icon represents a resource location account. Zimbra Collaboration Suite Appliance ZCA 6. This icon represents a resource equipment account. Distribution lists do not count against your ZCA license. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. System accounts include the spam filter accounts for junk mail. domains. the ZCA license account limit reflects the change. These are specific accounts used by ZCA.
Lists all accounts. the default profile is displayed. you create and manage end-user accounts. profiles. setting options. or delete profiles. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. passwords and aliases for an account. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Lists location or equipment that can be scheduled for a meeting. You can create.7 Zimbra Collaboration Suite Appliance . configure GAL. • Resources. • Domains. You can create new resources and set the scheduling policy for the resource. and configure the authentication mechanism to be used for that domain. As a minimum. Lists all aliases that have been created in user accounts.0. You can create and manage domains. Lists all distribution lists. edit. In the Accounts folder. • Aliases. • Profile. Lists profiles that have been created. You can create new distribution lists and add to or delete members from a distribution list. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. Lists the domain in the Zimbra Appliance environment.Administrator’s Guide • Accounts. • Distribution Lists.
and host name. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. netmask. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available.0. gateway.7 17 . DNS server address. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. Zimbra Collaboration Suite Appliance ZCA 6. • The Status tab displays the Zimbra Appliance network status. • The Address tab can be used to change the network addresses if you move the server to a new network. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. including IP address. When you make changes to the network settings.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. You can set specific addresses or you can select to obtain the configuration from DHCP server.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 18 ZCA 6.
You can change this. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use. Zimbra Collaboration Suite Appliance ZCA 6.0.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.7 19 .
The default is 10 Mb. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. If you set the default to 0. or used as a third-party anti-virus and anti-spam gateway. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. Setting Up Relay MTA for External Delivery Setting this parameter is optional.7 Zimbra Collaboration Suite Appliance . 20 ZCA 6. such as .) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. or email clients that generate automatic replies or responses. users can upload files up to 10240K in size to their accounts.0. Important: Use caution when setting a relay host to prevent mail loops. This is the default. If one such automatic response triggers another automatic response on the other side. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. • Maximum size of an uploaded file for Documents or Briefcase.Administrator’s Guide • Default domain name. scripts. You can change this on the General Information tab. This is changed from the Settings>Attachments tab. This is the maximum size of a file that can be uploaded into Briefcase.zip. This is configured during the installation of ZCA. resulting from mail servers. an email loop is created. there is no limit to the size of the upload. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. (An email loop is an infinite loop phenomenon. The relay host name is the appliance MTA to Gateway host. This also used as the assumed domain name when only a user name but not the domain is provided. • Relay MTA for external delivery.
This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. or change the Zimbra license. This trial license is good for 60 days. • Do not restrict viewing attachments. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. When you installed ZCA. you must update the server with the new license information. You can also restrict receiving attachments by the file extension type. Users cannot view any attachments sent with their email messages. and expiration date of the regular license. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. Zimbra Collaboration Suite Appliance ZCA 6. you can disable this feature. • Allow viewing attachments only in HTML. When you purchase. a trial license was automatically installed. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. Managing the Zimbra License A Zimbra license is required in order to create accounts. the effective date. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. If you do not want to send a notification to the recipient when messages are blocked.0. Files attached to email messages can only be viewed in HTML. renew.7 21 . You can select from the common extension types that are listed or add other types of extensions. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments.
• A self-signed certificate is an identity certificate that is signed by its own creator. A certificate is the digital identity used for secure communication between different hosts or clients and servers. Certificates are used to certify that a site is owned by you. This is useful when you use a self-signed certificate and want to change the expiration date. issue date. number of accounts purchased. and the number of accounts used can be viewed from the Advanced Tools>License tab. You must renew your license within 30 days of the expiration date. 22 ZCA 6. update. self-signed and commercial certificates. Self-signed certificates are normally used for testing. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. You can use the Certificate Installation Wizard to generate a new selfsigned certificate.Administrator’s Guide Current license information. when you log on to the administration console a reminder notice is displayed. and install self-signed and commercial certificates from the administration console Advanced Tools tab. When ZCA is installed.0. a security alert is displayed and you will need to accept the warning to be able to log in. A self-signed certificate is automatically deployed when ZCA is installed. Managing Your Self-Signed or Commercial Certificates You can view. You can purchase additional accounts or you can delete existing accounts. Starting 30 days before the license expires. but when you log in to the appliance administration console the first time. you will not be able to create new accounts. the self-signed certificate is automatically installed and can be used. Two types of certificates can be used. The default is 365 days. expiration date.7 Zimbra Collaboration Suite Appliance . When the number of accounts created is equal to the number of accounts purchased. including license ID.
They issue a digitally signed certificate. such as VeriSign or GoDaddy. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. and when you receive the certificate. and then generate a CSR with the RSA private key. check this box. You save this file to your computer and submit it to your commercial certificate authorizer. before you generate the CSR you must know the following details: • Common Name (CN). you complete a form with details about the domain.7 23 .Managing ZCA Configuration To obtain a commercially signed certificate. and country. To generate the CSR. company. As you enter information about your company. An asterisk (*) is added to the Common Name field.0. This is the exact domain name that should be used to access your Web site securely. Zimbra Collaboration Suite Appliance ZCA 6. You download the CSR from the Zimbra server and submit it to a CA. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). you use the Certificates Wizard to install the certificate on ZCA.
Administrator’s Guide • Country Name (C). The city you want the certificate to display as your company location • Organization Name (O). When SAN is used the domain name is compared with the common name and then to the SAN to find a match. 24 ZCA 6. The state/province you want the certificate to display as your company location • City (L). If a certificate expires. Your company name • Organization Unit (OU).0. a security alert warning is displayed. You can create multiple SANs. You should renew your certificates before it expires. including validation days that shows when the certificate expires.7 Zimbra Collaboration Suite Appliance . The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. When the alternate name is entered here. the client ignores the common name and tries to match the server name to one of the SAN names. when users log on to the accounts. The country you want the certificate to display as your company location • State/Province (ST). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services.
Select the domain to edit from the list.7 25 .Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. domains and profiles menu. internal. you can configure the following: • Global Address List (GAL) mode. • The authentication mechanism is Internal • The Virtual Hosts. When you set up a domain. external LDAP. External LDAP server or Active Directory. either Internal LDAP server. or both • Domain authentication mode. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. Zimbra Collaboration Suite Appliance ZCA 6. a list of domains is displayed. When you select Domains from the Find address. A GAL sync account is created and the datasource for the Internal GAL is Zimbra.0. The following settings can be configured for your default domain or when you create a new domain. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs.
Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. If the majority of your uses are located in another time zone. Users can change the time zone from their accounts’ Preferences>General folder. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. When users use the advanced Zimbra Web Client. When you configure a pubic service hostname. This is commonly used when sharing within Zimbra Appliance. 26 ZCA 6. To make sure that the time is displayed the same in one or the other client.7 Zimbra Collaboration Suite Appliance . Public service hostname This is the host name to be used for REST URLs. Each domain can be configured with the public service host name to be used for REST URLs. The URL displays as http://publicservicename. This is the URL that is used when users share items such as calendars.0. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time.com/home/username/ sharedfolder. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. set that here.domain. the name of that server must be entered in Inbound SMTP Hostname field.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. email folders. and Briefcase folders.
Active is the normal status for domains. Users can log in and mail is delivered. and accounts and distribution lists cannot be created. Accounts can be created and mail can be delivered. users cannot log in and their email is queued at the MTA. • Closed. you can assign another profile to the domain. Zimbra Collaboration Suite Appliance ZCA 6. When the domain status is marked as suspended. The GAL mode setting for each domain determines where the GAL lookup is performed. • Maintenance. their email is queued at the MTA.7 27 .” ZCA uses the GAL to look up user addresses from within the company. If an account’s status setting is marked as closed. Note: If an account has a different status setting than the domain setting. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. users cannot log in. deleted. Changing the status also can affect the status for accounts on the domain. users cannot log in to check their email. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. Domain Status The domain status is active in the normal state. the account status overrides the domain status. The GAL search options are as follows: • Internal. If an account’s status setting is marked as closed. The default setting is Internal mode.0. When the domain status is marked as maintenance. The Zimbra LDAP server is used for directory lookups. the account’s status overrides the domain status setting. the account’s status overrides the domain status setting. but email is still delivered to the accounts. If you create additional profiles. GAL is configured on a per-domain basis. Domain status can be set as follows : • Active. login for accounts on the domain is disabled and messages are bounced. The closed status overrides an individual account’s status setting. • Suspended. This is sometimes referred to as the company directory or company “white pages. For the initial set up the default profile created during the installation is assigned to the domain. When a domain status is marked as locked. When a domain status is marked as closed. or modified. the account’s status overrides the domain status setting. If an account’s status setting is marked as maintenance or closed. • Locked.
Administrator’s Guide • External. you can configure GAL search and GAL sync separately. When the GAL sync account syncs to the LDAP. but users also need to be able to sync to the GAL. If the GALsync account is not available for some reason. Configuring GAL Search for Internal GAL When you select Internal. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. The address book in these accounts is used to sync the LDAP server contact data. the traditional LDAP based search is run. When the LDAP syncs the GAL to the account. etc. the GAL sync account is updated with new contact. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. all GAL contacts from the LDAP are added to the GAL address book. no additional configuration is required. changes you make to the address book are deleted. Internal and external directory servers are used for GAL lookups. you can configure different search settings and sync settings. These accounts display in the administration console accounts list. a GAL sync account is created for each LDAP data source. During the sync. mail routing.7 Zimbra Collaboration Suite Appliance . You should not modify the GAL sync account address book directly. When you configure the external GAL mode. Configuring GAL Search for External GALs When you configure an external GAL. External directory servers are used for GAL lookups.).0. • Both. 28 ZCA 6. GALsync accounts When an internal or external GAL is set up. You can configure multiple external LDAP hosts for GAL. All other directory services use the Zimbra LDAP service (configuration. modified contact and deleted contact information.
To enable the ability to let users use the Autocomplete from GAL feature. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. • Use DN Password to bind to external server. no other configuration is required. Enter the LDAP address. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. enter a search base.). dc=com). Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. • Autocomplete filter.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. When you select Internal. If you use SSL. adAutoComplete is the default filter.0. gn. etc. This is the default. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. The user name and password is the authentication information supplied in the bind operation to the directory server. the port is 636. Zimbra Collaboration Suite Appliance ZCA 6. ( dc=server. The filter defines the search rules used for directory searches. For AD. For example.7 29 . The parameters in a filter you construct determine the thoroughness of a search. and then verifies that the entry matched is either a Zimbra account or distribution list. and to use DN password to bind to the external server. The following is an example of the filter string. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). You must configure the LDAP URL. • LDAP search base. • LDAP filter. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. If the filter you entered cannot be run using an anonymous bind. For LDAP. The port is 389. • External LDAP. A search filter must be specified. the autocomplete filter must be configured. LDAP filter. The Internal authentication uses the Zimbra directory server for authentication on the domain. To search within a specific part of your directory.
The default is to use the internal method as the authentication mode. Enter the LDAP address. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS.com).0. Internal The Internal authentication method assumes the Zimbra schema.7 Zimbra Collaboration Suite Appliance . The user name and password is the authentication information supplied to the Active Directory server. Example of the search filter is (mail=%u@mycompany. the default port is 636. otherwise an authentication error is returned to the user. No additional configuration is necessary. The default port is 389. The authentication method is set on a per-domain basis. You identify the Active Directory domain name and URL. Check either to use SSL or StartTLS. 30 ZCA 6. You should ensure that the filter you enter results in a single entry being matched. You can configure multiple external LDAP hosts. If you use SSL. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. If this bind succeeds. the connection is closed and the password is considered valid.Administrator’s Guide • External Active Directory. • LDAP filter. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP.
When you create a virtual host. The name of the domain for the active directory server. the authentication is completed against that domain. To search within a specific part of your directory. You can configure multiple external active directory hosts. users can login to their accounts without having to specify the domain name as part of their user name.Managing ZCA Configuration • LDAP search base. You configure the following settings: • AD domain name. The default port is 389. It would be entered as ( dc=server. dc=com). Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. • AD LDAP URL and whether to use SSL. The authentication request searches for a domain with that virtual host name. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. When the Zimbra login screen displays.7 31 . Users enter the virtual host name as the URL address. Virtual hosts are configured from the administration console Domains>Virtual Host tab. The virtual host requires a valid DNS configuration with an A record. For example. The general domain configuration does not change. https:// mail. users enter only their user name and password. the default port is 636.0. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. When the virtual host is found. If the filter you entered cannot be run using an anonymous bind. If you use SSL.com. Zimbra Collaboration Suite Appliance ZCA 6.company. • Use DN/Password to bind to external server. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. enter a search base. Enter the active directory LDAP address.
Exchange 2003/2007 Setup Requirements For Exchange 2003. • Web interface to Exchange public folders needs to be available via IIS.7 Zimbra Collaboration Suite Appliance . • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server.0. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. 32 ZCA 6. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. This is required only if there is Zimbra Appliance to Exchange free/busy replication. This is required only for ZCA to Exchange free/busy replication. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. the Exchange systems must be set up as described in the Exchange Setup Requirements section. To set free/busy interoperability.
Dates or time in the message to see their calendar schedule for that date or time. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. and cn= settings. ou= . • O and OU used in the legacyExchangeDN attribute. The following are included: • com_zimbra_date. Note: To find these settings on the Exchange server. • Form is authentication to Exchange as HTML form based authentication. • Microsoft Exchange User Name and Password.Managing ZCA Configuration • Microsoft Exchange Server URL. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . • com_zimbra_url. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. • Basic is authentication to Exchange via HTTP basic authentication. • com_zimbra_email. • Microsoft Exchange Authentication Scheme. either Basic or Form. These are used to authenticate against the Exchange server on REST and WebDAV interfaces.7 33 . This is the Web interface to the Exchange. Email addresses/names. URL link to quickly go to the website specified in an email message. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. Set at the global level this applies to all accounts talking to Exchange. Zimbra Collaboration Suite Appliance ZCA 6. to see contact information from the address book for this name.0. This sets up a mapping from the ZCA account to the corresponding object in the AD. This is the name of the account in AD and password that has access to the public folders.
VOIP software.Administrator’s Guide • com_zimbra_phone. The text color usually does not need to be changed. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. Note: This feature does not work with Internet Explorer. Check the Zimlets that should be enabled for the domain. If a Zimlet should not be turned off from ZWC. The emoticons are available from a link on the compose toolbar. Phone numbers to quickly place a call. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. The foreground color is the text color displayed. • com_zimbra_ dnd. Emotiocons. select mandatory. to add a textual portrayal of different facial expressions to their messages. • Foreground color of the themes. • com_zimbra_ymemotiocons. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page.7 Zimbra Collaboration Suite Appliance . You can change the base colors of themes for a domain from the administration console. 34 ZCA 6. Drag and Drop files on to their email message. The default text color is black. such as Skype or Cisco VOIP phones must be installed on the user’s computer.0.
and the toolbar are displayed in the secondary color. The primary background color displayed in the client. You may want to disable those themes from user’s Theme preferences selection. Variants of the color are used for buttons.7 35 . The secondary color is the color used for the toolbar. This color is the background on the page.0. have been designed with graphics or color codes that are not changed when you change the base color. and for a selected tab. the background color displays with the logo. Note: A number of Zimbra themes are included with Zimbra Appliance. The selection color is the color displayed for a selected item. and selection highlight. Some of these themes. Waves and Yahoo. the variant of the background color displays in the login area. • Secondary color of the themes. such as a message. Mail. such as Lemongrass. Hot Rod. the clicked item from a right-click or other drop-down menu selection.Managing ZCA Configuration • Background color of the themes. background color of the Content and Navigation panes. the selected tab. in this example. Zimbra Collaboration Suite Appliance ZCA 6. In the following image. In the following image. • Selection color of the themes. selection headers in the Navigation pane. tabs.
7 Zimbra Collaboration Suite Appliance .0.Administrator’s Guide 36 ZCA 6.
users may not have these features available. creating different profiles based on user requirements makes it easy to give users the feature sets they need. You might not want to turn this on for all of your users. Click New and select Profile. Each account is assigned a profile. When IMAP or POP clients are used. Note: Mailbox features are enabled for the Zimbra Web Client users. A default profile is automatically created during the installation of ZCA and you can create additional profiles. In an environment that includes users with different email and collaboration requirements. the default profile does not enable mobile sync. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. accounts assigned that profile reflect the change.0. In that case. For example. Setting Up Profiles Profiles define which features are enabled for an account. a new profile tab opens.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. When you change a profile. You can create a profile from the New link on the administration console dashboard. Zimbra Collaboration Suite Appliance ZCA 6.7 37 . which allows users to sync their smart phones with their accounts. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature.
• Zimbra Mobile. If the domain does not have a profile defined. Domain Profiles When you create a new domain or edit an existing one. the accounts are automatically assigned the default profile. On this tab you define the profile’s display name and you can describe the profile in any way you want.0. This tab enables the Zimbra Mobile sync feature. This is a good option if most users on the domain should have the same features enabled. • Features. The features are described in this chapter. Note: If you delete a profile that accounts are currently assigned. and email retention policies. Managing Zimbra Mobile for information about this feature.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. you can select the profile that is automatically assigned to users created on that domain. This tab lists all features that can be enabled for user accounts. and set password. • Advanced. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. • Email 38 ZCA 6. This tab is used to set up account quota. the default profile is automatically assigned when an account is created. login. See Chapter 13.7 Zimbra Collaboration Suite Appliance .
This is enabled by default in the profile. Features tab. tags.0. View link. They can specify their default font settings for HTML compose in their account Preferences tab. Conversations group messages by subject. user-defined folders. If this feature is enabled. Mail Features Mail Conversations Description Enables the email application. Users can change the default from the Mail toolbar. you can remove the check from Preferences in the profile. If you do not want users to be able to change their account preferences. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. HTML compose Users can compose email messages with an HTML editor. Zimbra Collaboration Suite Appliance ZCA 6. and more. mail sorted by conversations.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile.7 39 . conversation view is the default. The default is to let users manage their preferences. Messages can be displayed grouped into conversations or as a message list. You configure which email messaging features are enabled. user-defined filters. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities.
size. sender address and recipient address is sent to the address. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. By default a message is sent to each recipient only once every seven days. In the account configuration. Users can also set the start and stop dates for the out of office message. you can also specify forwarding addresses that are hidden from the user. This is the information that the user uses as the From address. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. regardless of how many messages that person sends to the address during that week. domain. An email with information about the email’s subject. Out of office reply Users can create an email message that automatically replies to incoming messages. attachment. tags. Advanced search Allows users to build a complex search by date.0. This is commonly used as a vacation message. When Persona is enabled. You can specify a default forwarding address for a user when you create or edit an account. Users can save a search that they have previously executed or built. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. They can turn this feature on or off and designate an address from their account Preferences tab. users can create additional account names to manage different roles. and folders.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. Saved searches 40 ZCA 6. Users can change the information from their account Preferences tab.7 Zimbra Collaboration Suite Appliance . Persona The name and address configured for the account creates the primary account persona. status.
Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. They can add the external account address to their account settings. You can create an alias for the account. contacts. To avoid having mail incorrectly marked as junk. Users can also choose whether to delete the messages on the server after they are downloaded. They can add the external account address to their account settings. to access their mailbox using the IMAP protocol. Users can set these up from their Preferences Accounts tab.0.7 41 IMAP access Zimbra Collaboration Suite Appliance . Users can use third party mail applications. users enter a few letters in their compose header and names listed in the GAL are displayed. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. An alias is not an email account. and Documents pages. such as Thunderbird or Outlook. Note: Spam check on a received message is completed before users’ mail filters are run. Messages identified as spam are moved to the Junk folder. users can select another folder as the default search folder that is automatically searched from the search field. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. When Initial search preference is enabled. Users cannot change this. When this is enabled. Users set up these rules from their account Preferences tab. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. Users can turn this feature on or off from their Preferences tab. An email alias is an email address that redirects all mail to a specified mail account. ZCA 6. When an incoming email message matches the conditions of a filter rule. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users can access the company directory to find names for their email messages.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. the corresponding actions associated with that rule are applied. Users can set these up from their Preferences tab.
Import/ Export folder can be used to export a user’s account data. the messages and attachments are saved on the Zimbra server. and Briefcase folders. • Preferences for how messages that are replied to or forwarded are composed.. Important: To allow users to share their mailbox folders. • Whether to automatically append a signature to outgoing messages. • Whether to send a read receipt when it is requested. enable Sharing in the Features tab. Alerts can be set up to play a sound. to access their mailbox using the POP protocol. • Which folder should be searched first when running a search. contacts. highlight the Mail tab when a message arrives. such as Thunderbird or Outlook. Check for new mail every. Import/Export Folder In the advanced Web Client. calendar. • Whether to save copies of outbound messages to the Sent folder. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text.. When they retrieve their POP email messages. Users can modify the following mail preferences from their account Preferences Mail tab. and flash the browser. • How often. tasks.7 Zimbra Collaboration Suite Appliance . the Preference. etc.0. Users can modify the following mail preferences from their Preferences Signatures tab. If more than one language locale is installed on Zimbra Appliance. The default maximum number of white list and black list addresses is 100 on each list. in minutes. including email messages and attachments. • Set the display language for ZWC. users can select the locale that is different from the browser language settings. • Set or change email message alerts. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. calendars. • Whether to compose messages in a separate window. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6.Administrator’s Guide POP3 access Users can use third party mail applications. This data can be saved to their computer or other location as a backup. that the Web Client checks for new messages. address books.
They can also use search for appointments in their calendars.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. calendars. Users can modify the following Address Book preferences from their account Preferences Address Book tab. enable Sharing in the Features tab. a Contacts list and an Emailed Contacts list are created in Address Book. two contact lists folders are in the Address Book. Feature Name Address Book Description Users can create their own personal contacts lists.csv files. Users can import contacts into their Address Book. and Documents notebooks. the data are copied. share calendars with others. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. establish recurring activities. and delegate manager access to their calendars. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. Users can import other contact lists into their Address Book and can export their address books as well. create multiple calendars. When they run the export command. enable Sharing on the Features tab. and Documents notebooks. You can turn the Import/Export feature off from the profile. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. Important: To allow users to share their address books. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. By default. Important: To allow users to share their calendars. The files must be . address books. By default. Zimbra Collaboration Suite Appliance ZCA 6. not removed from the user’s account.7 43 .0.
messages that are marked as invites are run through the filter. flash the browser title. Schedule and Find Resources tabs are not displayed. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • View calendars as a nested group within different folders. work week. The mini-calendar automatically displays in the Calendar view. • Calendar view they want to see by default. create multiple personal calendars.0. • First day of the week to display in the calendar. month. • Use the QuickAdd dialog to create appointments from the calendar view. This is done from the Preferences Import/Export folder. • Users can import and export their appointments in the standard iCalendar (. or schedule. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings.7 Zimbra Collaboration Suite Appliance . schedule meetings. giving them the opportunity to change time zones while making appointments.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. If popup notification is selected. • Time-zone list in their appointment dialog. 7-day week. and popup notification. When Group Calendar is not checked. • Display the mini-navigation calendar in the Mail view. • Set permissions for free/busy and who can invite the user to a meeting. and more. delegate access to their calendar. • Number of minutes before an appointment to be reminded and select how to be notified: sound. the user must have Yahoo! BrowserPlus™ installed. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. The Find Attendees. list.ics) format. When this option is enabled. 44 ZCA 6. When they select this subject. day. the QuickAdd dialog displays when users double-click or drag on the calendar. The filter subject is Calendar Invite. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default.
They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. Task lists can be shared with individuals. These files can be accessed whenever they log into the advanced Zimbra Web Client.0. Important: To allow users to share their task lists. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. and the public. • Be notified of changes made to an appointment by a delegated access grantee.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. • Forward calendar invitation to specific addresses. enable Sharing in the Features tab.7 45 . groups. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. • Enable the ability to automatically add invites with PUBLISH method. organize files into different Briefcase folders. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. They can open the file if the application is available on the computer. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. send the file in an email.
New members added to the distribution list can be automatically notified about items that are shared with them. When a new shared folder is published. and Briefcase folders. They cannot change the default configuration for features that are set up for their accounts.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. Disabling Preferences Preferences is enabled by default in profiles. Users must notify the administrator that they have shared a folder with the distribution list. and contacts data between mobile devices and the Zimbra server. All members of the list have the same share privileges that the grantee defined for the shared folder. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. Administrators manage the shares from the DL’s Shares tab. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. and the public access so that anyone who has the URL can view the content of the folder.0. the share privileges associated with the DL are revoked. 46 ZCA 6. members of the distribution list are automatically granted rights to the shared item. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. calendars. When the administrator is notified.7 Zimbra Collaboration Suite Appliance . Users can manage their shared folders from their ZWC Preferences Sharing folder. Users can modify the default preferences that are configured for their account. When a member is removed from the distribution list. When internal users share a mail folder. You can disable preferences and the Preferences tab does not display in users’ mailboxes. They can accept the shared item from their ZWC Preferences>Sharing tab. task lists. Users specify the type of access permissions to give the grantee. calendar. over-the-air synchronization of email. external guests that must use a password to view the folder content. including their mail folders. users can share any of their folders. They can share with internal users who can be given complete manager access to the folder. address books. existing members of the DL are automatically notified of the new shared item.
When the quota is reached. The quota includes email messages. When this threshold is reached. users cannot add new contacts. accounts do not have a quota.0. Setting Password Policy If internal authentication is configured for the domain. Important: If Microsoft Active Directory (AD) is used for user authentication. Select Password locked from the Advanced tab Password section. you must disable the Change Password feature in their profile. Account quota is the amount of space in megabytes that an account can use. calendar.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email.7 47 . When this is enabled. When the number is reached. login. Calendar meeting information. Users can be notified that their mailboxes are nearing their quota. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. and contacts for users of selected mobile phones. task lists. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. a quota warning message is sent to the user. The password settings that can be configured are listed below. you can configure ZCA to require users to create strong passwords. The percentage threshold for quota notification can be configured. If you set the quota to 0. and files in Briefcase. The AD password policy is not managed by Zimbra. and email retention policies. The default mobile device policy is also enabled. all email messages are rejected and users cannot add files to their account. Zimbra Collaboration Suite Appliance ZCA 6. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books.
Configuring a minimum and maximum password age sets the password expiration date. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . % Base 10 digits 0 . This means the account is never locked out.Z Lower case a . The default minimum length is 6 characters. The number of failed login attempts before the account is locked out. $. The default maximum length is 64 characters.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. &.z Non-alphanumeric. the “failed login lockout” feature is enabled and you can configure the following settings.0. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. Users can change their passwords at any time between the minimum and maximum set. an unlimited number of failed log in attempts is allowed. Configuring the next settings will require users to create more complex passwords. Users cannot change their passwords.This should be set if authentication is external. for example !. This type of policy is used to prevent password attacks. They must change it when the maximum password age is reached. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. 48 ZCA 6. The default is 10 attempts. #.9 Number of unique new passwords that a user must create before he can reuse an old password. If this is set to 0.
The minimum configuration for email message lifetime is 30 days. The default is 0. or days the account is locked out. Zimbra Collaboration Suite Appliance ZCA 6. When the message purge function runs is set by the message purge command.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. email messages are not deleted. hours. such as viewing contents of a folder or clicking a button.This forces the current session of the account to expire immediately. You can manually expire a user’s web client session from the administration console Expire Sessions link. or the administrator manually changes the account status and creates a new password. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. The default is 2 days. If this is set to 0. .0. the account is locked out until the correct password is entered. hours. no matter how many consecutive failed login attempts have occurred. or days after which the number of consecutive failed login attempts is cleared from the log.7 49 . The default is 1 hour. Setting Email Retention Policy The email retention policy for email. minutes. trashed and spam messages is set in the profile. if no activity occurs. minutes. The default is 0. The duration of time in seconds. Activity includes any clickable mouse action. the user can continue attempts to authenticate.
Features Tab. Number of days a message can remain in the Junk folder before it is automatically purged. Other Account Configuration Preferences Preferences Import/Export. From the browser the enter the URL you provide along with their password to log in. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. The data are not removed from their accounts. 50 ZCA 6. contacts. If you do not want users to the import/export capability.ics files.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged.csv files. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. However. and individual calendar files are saved as . including Briefcase and the ability to export your account information. tasks. The default is 30 days. unless they use the menu on the login screen to change to the standard version. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. they view the advanced Zimbra Web Client. you can disable the feature from the profile. Individual contacts are saved as . Users can select which client to use when they log in. if ZWC detects the screen resolution to be 800 x 600. The exported account data file can be viewed with an archive program such as WinRAR archiver. Both web clients include mail. address book and task functionality. The default ZWC for login is the advanced Zimbra Web Client. This web client works best with newer browsers and fast internet connections. including mail. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. Any of these files can be imported into their account from the same tab. Users can change the default version in their preferences.7 Zimbra Collaboration Suite Appliance . The default is 30 days. calendar. General Features Section. users are automatically redirected to the standard Zimbra Web Client. They can export specific items in their account and save the data to their computer or other location. calendar. and Briefcase folders. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. When users log in.0. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features.
you must disable the Change Password feature in their Profile. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. if the password is known. The AD password policy is not managed by Zimbra.xml file and is set when the account is provisioned. Passwords can be from 6 to 64 characters and do not have an expiration date. Important: If Microsoft Active Directory (AD) is used for user authentication.0.7 51 . • Are passwords required and can users change their password? Password Options When you provision accounts.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. Customizing Profiles and Setting Up Mail Policy Rules. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange.csv or . it can be added as part of the . When you import accounts. Zimbra Collaboration Suite Appliance ZCA 6.
• Password to be used. and address. company name. including phone number. • Users first. the mailbox is created on the domain and a directory account is created on the LDAP server. the New Account Wizard opens and steps you through the information needed to create an account. When you select New>Account from the dashboard toolbar. The default profile is automatically selected if you do not select a profile. Each account is assigned a profile that defines features for the account.0. • Display name that appears in the user’s messages. This is the name used in the email address. and password. • Aliases to be used. Creating a Single Account You create one account at a time from the administration console dashboard. The account information that can be configured includes: • Account name.7 Zimbra Collaboration Suite Appliance . This is the friendly name. middle. not the email address. The only information needed to create an account is the account name and the last name. 52 ZCA 6.Administrator’s Guide Creating User Accounts When you create user accounts. • Contact information. and last name. • Profile to be assigned which enables features for the account.
the file is removed from the server. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. You enter details for connecting to your AD or LDAP server. The wizard downloads account information from your directory and creates the accounts on ZCA. you can enter how many records to fetch for this import. Zimbra Collaboration Suite Appliance ZCA 6. The wizard guides you through importing accounts from an external directory. When the end-user logs in for the first time or when an email is delivered to the user’s account. the mailbox is created on the mailbox server.csv format with a list of new accounts. When this is complete. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. Users must change their password the first time they log on to their accounts. make sure you download the list of provisioned accounts as this will list the passwords for each account. you can enable Must Change Password for the account. Managing the Import Process 1. The import wizard configuration details include: • Generating passwords for the accounts. If you choose to generate random passwords for each account.7 53 . By choosing the download option.0. In addition. that information is available in the LDAP directory. • Setting up the LDAP directory connection.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. Download this file for future reference. From the administration console. the wizard generates a report in a . If you want to make sure users change a password that you create. either Active Directory or an LDAP server. If you add contact information about the account and use the internal GAL. click Import Accounts. Choose a secure location to store it as it may contain password information for all of your users. Advanced Tools.
On the Directory connection dialog. you must download the . 54 ZCA 6. which means that no limits are set. 6. On the Overview dialog. Disabling this option. so that when an account is imported and the domain they were on is not created on ZCA. On the Bulk provisioning options dialog. You need to give the password information to each user. The default is 8 characters.7 Zimbra Collaboration Suite Appliance . The following options can be set: Set either • Generate a random password for each account. The default is 0.Administrator’s Guide 2. 3. select whether to import accounts from Active Directory or from another LDAP directory. Enter the maximum accounts to import at one time.csv file that is created as this file lists the passwords that were created. enter the details for connecting to your Active Directory or other LDAP server. 4. the domain is automatically created. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. The password can be from 6 to 64 characters. accounts from domains that do not exist on ZCA are not created.0. 5. set the password configuration option you want to use and click Next. • Length of generated password. If the wizard generates random passwords for each account. If you do not enable Automatically create missing domains. Enable Automatically create missing domains. • Check Require users to change the password after first login. or • Use the same password for all new accounts.
postal and phone information if it is available.example. individual first.0. In this field enter the LDAP search filter to run. middle. • LDAP search base is used to configure what subsection of the LDAP forest to search. but you can change this • Use Security.com • By default the port is 3268. click Next. including email address. the LDAP URL is entered as ldap:// ldapdirectory. The filter in the field (objectClass=organizationalPerson). Zimbra Collaboration Suite Appliance ZCA 6. After you complete this dialog. last names.7 55 . Check SSL if this is used • Bind DN and bind password • LDAP filter.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. This dialog also shows the import options you configured. You can change the filter. is set to gather account information. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. Here you can define search criteria to collect the type of account information you want to import.
When the import is complete. Click Next. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. Download the .Administrator’s Guide 7. A .7 Zimbra Collaboration Suite Appliance .0. the file is removed from the server. This list includes the password information for each account. By choosing the download option. The accounts are imported to ZCA. Download this file for future reference.csv file that lists the created accounts and their password. Choose a secure location to store it as it may contain password information for all of your users. you will not be able to access it again. 8. 56 ZCA 6. Note if you choose not to downlaod the file now.csv file is created with the list of all provisioned accounts.
select the migration options. run the ZCS Migration Wizard for Exchange one-step migration option using the . 2. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . calendars. On the Overview dialog.xml file is created. run the Migration Wizard and configure the migration options and Active Directory log on information. identify the MAPI profile to use to log into the Exchange server.xml file from the data on the Active Directory. From the administration console. the folder hierarchy is maintained. click Next. When the user’s files are migrated.xml file data. When you select the one-step option. after the .0.7 57 . • Step 2. Advanced Tools. create an xml file with the migrating accounts data. Zimbra Collaboration Suite Appliance ZCA 6. From the ZCA administration console Advanced Tools tab. This information is used to create an . contacts. Before you begin. and task lists from an existing Microsoft Exchange server to ZCA. • Step 1.xml file. click Migration Wizard. You enter this MAPI profile information in Step 4. 3. Migrating accounts to the Zimbra Appliance is a two step process. Creating the XML file 1.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. In the Migration options dialog.
• Create user accounts in ZCA is checked to enable the account .Administrator’s Guide Set either • Generate a random password for each account. You need to give the password information to each user. If the wizard generates random passwords for each account. • Ignore invalid SSL certificate is checked by default. or • Use the same password for all new accounts. • Length of generated password. Uncheck this box if the accounts were already created on ZCA. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Select the items to import the accounts: email messages. you must download the .7 Zimbra Collaboration Suite Appliance . • Check Require users to change the password after first login. The default is 8 characters.csv file that is created as this file lists the passwords that were created. tasks. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. and calendars. address book contacts. 58 ZCA 6. • If some accounts were migrated before. The password can be from 6 to 64 characters.0. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder.xml element for provisioning the account. select Ignore previously imported emails so accounts do not have duplicate email messages. 4. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.
example. Here you can define search criteria to collect the type of account information you want to import.0. The default is 0. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. Enter the MAPI logon user DN Click Next. 5. • • • Mapi profile name. enter the following information. The LDAP URL is entered as ldap:// ldapdirectory.7 59 . which means that no limits are set. Check SSL if this is used • Bind DN and bind password • LDAP filter. The filter in the field (objectClass=organizationalPerson). Enter the password for this account. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. • Server Name. • The ZCA administrator account is automatically configured.com • By default the port is 3268. • Enter the maximum accounts to import at one time. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. is set to Zimbra Collaboration Suite Appliance ZCA 6. On the Active Directory information dialog. In this field enter the LDAP search filter to run. This domain should be created on ZCA.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. but you can change this • Use Security.
After you complete this dialog. The Review migration options dialog shows the migration options you have configured. If you need to fix any of the options.xml file is created. individual first.Administrator’s Guide gather account information. click Previous. • LDAP search base is used to configure what subsection of the LDAP forest to search. including email address.7 Zimbra Collaboration Suite Appliance . 6. The migration wizard connects to the Exchange server. If the information is correct. click Next. last names. middle. 60 ZCA 6. postal and phone information if it is available. When you click Next. the . click Next.0. You can change the filter.
7 61 . Users can now log on to their ZCA accounts. When the migration is complete. 8. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard.Creating Accounts on ZCA 7.xml file created on ZCA. The accounts are now created on ZCA. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. When you click Next. Select One Step Migration and browse to the . By choosing the download option. the Import Completed dialog displays. When you open the migration wizard. you will not be able to access it again. Zimbra Collaboration Suite Appliance ZCA 6. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. the file is removed from the server.0. the Import Destination dialog displays. Note if you choose not to download the file now. Choose a secure location to store it as it may contain password information for all of your users. the migration begins and a progress bar is displayed. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.
select Accounts from the Find address.7 63 . Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. resources and distribution lists. domains. Changing Passwords If you use internal authentication. The user must be told the new password. Resources and Distribution Lists The administration console dashboard is used to manage accounts.Chapter 6 Managing Accounts. you can quickly change an account's password from the administration console Account toolbar. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. See the ZCA administration console Help for information about how to perform these tasks from the administration console.0. Passwords can be from 6 to 64 characters and do not have an expiration date. Zimbra Collaboration Suite Appliance ZCA 6. and profiles menu.
searches may not find all results.7 Zimbra Collaboration Suite Appliance . This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. Reindexing a mailbox's content can take some time. depending on the number of messages in the mailbox. An account can be set to maintenance mode for backing up. login is disabled.log file. If a user reports an issue performing text searches or a message is logged in the mailbob. or restoring the mailbox. but mail is still delivered to the account. A closed account does not change the account license. Active is the normal status for a mailbox account. • Closed. • Locked. This index file is required to retrieve search results from the mailbox. • Pending. and mail addressed to the account is queued at the MTA. importing. When a mailbox status is set to maintenance. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. Changing an Account’s Status Account status determines whether a user can log in and receive mail. the user cannot log in. When a mailbox status is locked. calendar entries.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. you can reindex the mailbox to recreate the mailbox’s index file. When you are in an account. Users can still access their mailbox while reindexing is running. including all folders. The login is disabled and messages are bounced.log warning of a possible corrupt index. the login is disabled and messages are bounced. Any View Mail action to access an account is logged to the audit. Mail is delivered and users can log into the client interface. This status is used to soft-delete an account before deleting the account from the server. and tags. The following account status can be set for an account: • Active. 64 ZCA 6. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. Pending is a status that can be assigned when a new account is created and not yet ready to become active. When a mailbox status is closed.0. but because searches cannot return results for messages that are not indexed. Each mailbox has an index file associated with it. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. • Maintenance.
Only administrators can create. The login is disabled and messages are bounced. The maximum number of members in a distribution list is 1000 recipients. the individual recipient addresses cannot be viewed. change. and changes the number of accounts used against your license. distribution lists can be created to share items with a group. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. Important: System accounts designated with the icon and the administrator icon should never be deleted. they are sending the message to everyone whose address is included in the list. the account and all the content is deleted. or delete distribution lists. domains. and profiles menu.0. Using Distribution Lists for Group Sharing Instead of creating individual share requests. change the account status to Closed. but the message is not sent to more than 1000 recipients. You can use this feature to limit the exposure of the distribution list to only those that know the address. When a distribution list is deleted or the removed. To see a list of distribution lists. When a Zimbra user’s email address is added to a distribution list. deletes the message store. When users send to a distribution list. the distribution list is automatically removed from the Member Of tab.7 65 . This is done in the Shares tab. The address line displays the distribution list address. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. When you delete an account. Zimbra Collaboration Suite Appliance ZCA 6.Managing Accounts. but the content of the account is still available. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. select Distribution Lists from the Find address. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. the user’s account Member Of tab is updated with the list name. When a new shared item is published. This removes the account from the server. If you are not sure that is what you want to do. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. existing members of the list are automatically notified of the new share.
you can disable the Can receive mail checkbox. all aliases that are configured are displayed in the Content pane. If you create a distribution list for sharing and do not want the distribution list to receive mail. When members are removed from the group distribution list. User accounts with the calendar feature can select these resources for their meetings. and profiles menu. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. When new members are added to the group distribution list. Administrators do not need to monitor these mailboxes on a regular basis. Each account can have unlimited numbers of aliases. select Aliases from the Find address. You can view and edit an account’s alias names from the account view. To see a list of aliases. From Aliases you can quickly view the account information for a specific alias. select Resources from the Find address. domains. they are automatically granted the same shared privileges as other members of the group. and delete the alias. domains. An alias is not an email account. These accounts do not count against your license.0. move the alias from one account to another. To see resources available on the ZCA. their share privileges are revoked. The contents of the resource mailboxes are purged according to the mail purge policies. This is set up from the administration console. Distribution List Alias tab. When you select Aliases from the Manage Addresses Overview pane.7 Zimbra Collaboration Suite Appliance . Create Distribution List Aliases A distribution list can have an alias. You can configure the account with the following details about the resource: 66 ZCA 6. The resource accounts automatically accept or reject invitations based on availability. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. and profiles menu.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. A Resource Wizard on the administration console guides you through the resource configuration. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account.
• Auto accept always. The free/busy times can be viewed. thus more than one meeting could schedule the resource at the same time. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. When this option is selected.0. specific building location including building and address. • Auto accept if available. No recurring appointments can be scheduled for this resource. an email is sent to the resource account. and. auto-decline on conflict. free/busy information is not maintained. a directory account is created in the LDAP server. • Manual accept.Managing Accounts. Zimbra Collaboration Suite Appliance ZCA 6. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. users invite the equipment resource and/or location to a meeting. they can view the description of the resource. The resource account automatically accepts all appointments that are scheduled. When they select the resource. the resource account automatically accepts appointments unless the resource is already scheduled.7 67 . contact information. When this option is selected. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. • Location information. You can modify the auto-decline rule to accept some meetings that conflict. and room capacity When you create a resource account. If you set this up. Resources and Distribution Lists • Type of resource. In this case. based on the scheduling policy. You can modify the autodecline rule to accept some meetings that conflict. Because the resource always accepts the invitation. When the meeting invite is sent. the resource account automatically declines all appointments that conflict. This can be a person to contact if there are issues. This value is enabled when the resource can be scheduled for only one meeting at a time. auto decline on conflict. including room name. and free/busy status for the resource if these are set up. To schedule a resource. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. The following resource scheduling values can be set up: • Auto decline all recurring appointments.
• An address to forward invites. In the Permissions section. You can configure the following options to manage the resource. you can change the address • Who can use this resource. The resource account is manually managed. For accounts that include the auto decline on conflict value. They can view. A delegated user must log into the resource account and accept or decline all requests. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. or decline the invites. To fully manage a resource account’s calendar. you can share the resource calendar with a user who is given the manager rights. you can set up a threshold.0. the resource declines appointments whenever either of the conditions are met. add.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide • No auto accept or decline. If you set both fields. 68 ZCA 6. edit. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. remove. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. If the forwarding address was set up when the account was provisioned. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. Conflict Rules. accept. Users delegated as manager have full administrative rights for that calendar. Invites.
contacts. and many other phones that support the Active Sync protocol. ZCA 6. Devices use the native software and UI that is installed on the device to sync. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. The following diagram shows the flow of data from the server to the mobile.7 69 . Zimbra Mobile is compatible with IPhone. IPod Touch. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. and 6 (WM6) devices.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail.0. Windows Mobile 5 (WM5). ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™.
and add contacts to their address book. Note: Only WM6 devices and IPhones support security policies set by the server. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. Older devices do not respond to security policies. The client then connects to the user’s account on the mailbox server.com/index. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. see the Mobile Device Setup pages on the Zimbra Wiki.0. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. http://wiki. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. They can send email.7 Zimbra Collaboration Suite Appliance . • User name. The user’s Zimbra mailbox domain name 2. • Domain. 3. The user’s username as configured on the account c.php?title=Mobile_Device_Setup http://wiki.zimbra.com/index.zimbra. no additional plug-ins are required to be able to use the Zimbra Mobile feature. Users configure the following information: a.Administrator’s Guide 9. Enter the user’s Zimbra Appliance domain name (DNS). The protocol goes through the reverse proxy if it is present in the path. 4. Enter the user’s primary Zimbra Appliance account name. Users can immediately sync their account to their mobile device when this is configured. The following may need to be configured in the mobile device: • Server name (address). For details about specific device setup. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. 70 ZCA 6. In most cases. The Zimbra mailbox server address b. create appointments.
the device can sync. the user is required to fix the PIN before they can sync with the server. a locally (generated by the device) initiated wipe of the device is performed. This erases all data on the device. after the number of minutes configured. the next time a mobile device sends a request to the server. Once the server confirms that the policy is enforced on the mobile device. the device is locked. users must enter their PIN. To unlock the device. Zimbra Collaboration Suite Appliance ZCA 6. Remote Wipe can be used to erase all data on lost or stolen devices. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. If a mobile device is lost or stolen. See the Users’ Mobile Device Self Care Features section.0. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. after the PIN is entered incorrectly more than the specified number of times.Managing Zimbra Mobile After the mobile policy is set up. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. In addition to the rules.7 71 .
users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. The next time the device requests to synchronize to the server. the wipe command is initiated. The device is returned to its original factory settings. . The device does not need to contact the server for this to happen.7 Zimbra Collaboration Suite Appliance . or no longer being used. users must enter their PIN. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. A user selects the device to wipe and clicks Wipe Device. but a device that only supports a numbered PIN can still be used. If a mobile device is lost. 72 ZCA 6. For example. Requires that the password includes both numeric and alpha characters. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. To unlock the device. Forces the user to create a personal identification number on the mobile device. the policy requires an alphanumeric PIN. Once the wipe is complete. How long the device remains active when not in use before the device is locked. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. stolen. Number of failed login attempts to the device before the device automatically initiates a local wipe.0. the status of the device in the Preference> Mobile Devices folder shows as wipe completed.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. installing 22 license. trial 21 license. managing 46 shares tab. location 15 resources. sharing 68 resource conflict rules 68 resources 16 resources. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. managing 66 resources. maintaining calendars 67 resources. failed login policy 48 persona 40 POP3.ics import preferences on ZWC 42 importing accounts 53 importing accounts. creating xml file 57 migration wizard. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. external access 41 postmaster alias 10 profiles 16 profiles. changing admin 10 password. expire 49 setting up profiles 37 settings tab 19 shared items. equipment 15 resources. setting 47 password. passwords 53 importing process for accounts 53 interop 32 44 L license. Zimbra 21 location resources 66 logging into the admin console Q quota. address book 47 quota. setting 47 47 9 M mail filters 41 mail filters. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. domain 38 profiles. reindexing 64 mailbox. changing password policy 73 mobile device. user self care 72 mobile devices.Administrator’s Guide group calendar. 49 sessions. setting up notification quotas.0. mobile device 70 session idle lifetime 49 session time out policy. security policy 70 mobile devices. password strength policy settings 72 mobile device.7 Zimbra Collaboration Suite Appliance . enabling 44 group sharing. managing 68 resource calendar. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. using to migrate accounts 61 mobile device. standard web client security policy. distribution list 46 50 N New menu 15 76 ZCA 6.
for mail filters 41 standard web client. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.7 Zimbra Collaboration Suite Appliance .sharing. import/export account data Zimlets 33 42 77 ZCA 6. 65 50 T tasks feature 45 themes. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. notifying distribuion list 66 spam message lifetime 50 spam white list. setting as default support 7 system accounts 15.0.
Administrator’s Guide 78 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.