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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . 51 Password Options. . . . . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . 38 Email messaging . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . 48 Setting Session Timeout Policy . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . 47 Setting Password Policy . . . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . . . . . . . . . . . . . . . 37 Setting Up Profiles . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . .
educational institutions. This guide is intended for system administrators responsible for creating and maintaining accounts. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. Some of the features that can be found in the web client include: • Compose. forward. and Standard Zimbra Web Client as an HTML client.0 collaboration and messaging software for enterprises. Web 2.7 5 .0. read. reply. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. and government agencies. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.Chapter 1 Introduction Zimbra is the leader in open source. service providers. Administrators centrally manage the appliance from the administration console.
email folders. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. • Create and mange user accounts. resources. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services.7 Zimbra Collaboration Suite Appliance .0. The console offers the following management features: • Dashboard with task based management features.Administrator’s Guide • Share calendars. distribution lists. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. address book lists with others • Set mailbox usage preferences. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6.
com to join the community and to be a part of building the best open source messaging solution. The latest notes can be found on the Zimbra website. www. This guide provides a product overview. • Zimbra Web Client Help. see the Zimbra website.html If you encounter problems with this software. When you installed ZCA. • Release Notes. • Zimbra administration console Help.com. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.Zimbra.zimbra. the effective date. For information about the Zimbra support program. and a description of administration tasks and configuration options. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. The help topics describe how to use the features of the Zimbra Web Client.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. Make sure to provide enough detail so that the bug can be easily duplicated. Available Documentation The following documentation is available: • Administrator Guide.0. a trial license was automatically installed.com to submit a bug report.Zimbra. http://www. • Contact sales@Zimbra.com for support issues. We appreciate your feedback and suggestions.zimbra. Support and Contact Information Visit www. Zimbra Collaboration Suite Appliance ZCA 6. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. Late-breaking news for product releases and upgrade instructions are contained in the release notes. This trial license is good for 60 days. and expiration date of the regular license. go to http://bugzilla.7 7 .com/support/support_overview.
Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
This tab shows the network status. The administration console consists of the following four main tabs. Zimbra Collaboration Suite Appliance ZCA 6. and proxy server settings. • Zimbra Status tab. This tab is used when a ZCA version is updated. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA.xxx. if they are configured. The administrator can download and install the update from this tab. • Zimbra Administration tab.xxx. This shows the status of the ZCA services.xxx:5480 You can find the IP address on the vSphere Client. • Network tab.0.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console.7 9 . This tab opens the admin dashboard used to manage accounts and domains. address settings. • Update tab. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. Zimbra Collaboration Suite Appliance summary tab.
The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. Select the administrator account and change the password. Other appliance reports may be sent to the admin account as well. • Root.0. the anti-virus notification is sent directly to the admin account. Note: When you log in to the ZCA administration console the first time. If you did not change the default settings during the installation. click the Zimbra Administration tab. You should log on to this account frequently. This opens the administration dashboard where you manage ZCA accounts and domains. the first page that is displayed shows the Zimbra services. If users reply to this postmaster address. When all services are green. The password can be changed at any time from the Accounts toolbar.7 Zimbra Collaboration Suite Appliance . This tab also shows the amount of free mail storage disk space remaining. ignore the warning and select the option to continue. 10 ZCA 6. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. the message is forwarded to the administrator mailbox. This address is where notification messages from the operating system are sent. Two aliases for the administrator account are created during install: • Postmaster. The Zimbra Status tab opens and shows that status of all services. Services that are not running display in red. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. if an untrusted connection warning displays. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. Zimbra Status Tab When you log on to ZCA. • The password is the password of the VMware virtual machine set during the installation of ZCA.Administrator’s Guide • The user name is vmware.
Messages tagged above 75% are always considered spam and are discarded.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. • Spam Training User to receive mail notification about mail that was not marked as junk.0. These addresses are automatically configured to work with the spam training filter. the message is delivered to the recipient’s Junk folder. but should be. and to send notification to recipients alerting that a mail message with a virus was not delivered. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder.7 11 . The accounts created are listed in the accounts list. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. to send notification to administrators when a virus has been found. The anti-virus software is configured to block encrypted archives. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. but should not have been. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. When a message is tagged as spam. Zimbra Collaboration Suite Appliance ZCA 6.
MTA Service MTA receives email through SMTP and routes each message to the mailbox server.Administrator’s Guide The anti-virus protection is enabled for each server during installation. 12 ZCA 6. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. ZCA uses the LDAP directory to look up user addresses from within the company. a notification is automatically sent to that address. attachments. Anti-virus protection is enabled for each server when the Zimbra software is installed. By default. Mailbox Service The mailbox service manages all accounts’ mailbox content.7 Zimbra Collaboration Suite Appliance . LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. including messages. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. This is referred to as the GAL. calendars. When a virus has been found. the notification address for anti-virus alerts is configured. In addition.0. The LDAP directory service is used for internal authentication. Each account has an unique mailbox ID that is the primary point of reference to identify the account. During ZCA installation. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. contacts. The default is to set up the admin account to receive the notification. and briefcase folders.
used to manage the daily ZCA activity for accounts. For more information about Hyperic HQ go to the following links: • For product description: http://www.7 13 . but is available for Zimbra support to troubleshoot issues. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers.hyperic. HQ's default metric collection provides real time monitoring of availability. performance. used to manage server configuration and to create a policy for attachments received with email messages. • Dashboard. and utilization.0. Zimbra Collaboration Suite Appliance ZCA 6. In most cases. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. the results are saved to a zip file that can be forwarded to support. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. you are directed to use this link by Zimbra support to help diagnose issues. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. When you run a diagnostics of ZCA. The console includes three tabs that make it easy to quickly find items in the console. You should regularly monitor the disk capacity and when disks reach the 85% full threshold.hyperic.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. The information is not available for administrator’s review. you should plan to add additional disk space.com/products • For documentation: http://www. The storage space is used to save the content of users’ accounts. • Settings.
When you view All addresses. domains. aliases. distribution lists. You can identify the type of account from the icon. used to manage the Zimbra Appliance license and certificates. 14 ZCA 6. select the item from the menu on the right of the Find address. and profiles area.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide • Advanced Tools. the Content pane shows all addresses in ZCS. domains. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. This tab includes tools for migrating and importing accounts. and resources.0. To view each of these items in the Content pane. profiles.
This icon represents a distribution list. distribution lists. Do not delete these accounts! This icon represents the administrator account.0. • Create new accounts. Resource accounts do not count against your ZCA license. Zimbra Collaboration Suite Appliance ZCA 6. aliases. Do not delete this account! This icon represent user accounts. aliases. profiles. This type of account counts against your ZCA license account limit. Aliases do not count against your ZCA license. Only one administrator account can be created. distribution lists. This icon represents a resource location account. domains. This account counts against your ZCA license. When you delete an account. domains. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. (spam and ham) and GALsync account if you configure GAL for your domain. System accounts include the spam filter accounts for junk mail.7 15 .Working in the Administration Console This icon represents system accounts. profiles. the ZCA license account limit reflects the change. These are specific accounts used by ZCA. From the dashboard you can manage the following items. This icon represents an alias account. Distribution lists do not count against your ZCA license. This icon represents a resource equipment account.
• Distribution Lists. • Resources. setting options. In the Accounts folder. Lists location or equipment that can be scheduled for a meeting. As a minimum. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. or delete profiles. Lists the domain in the Zimbra Appliance environment.7 Zimbra Collaboration Suite Appliance . Lists all accounts. You can create and manage domains. You can create. You can create new distribution lists and add to or delete members from a distribution list. • Aliases.Administrator’s Guide • Accounts. you create and manage end-user accounts. • Domains. Lists all distribution lists. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. passwords and aliases for an account. Lists all aliases that have been created in user accounts.0. You can create new resources and set the scheduling policy for the resource. • Profile. configure GAL. edit. Lists profiles that have been created. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. and configure the authentication mechanism to be used for that domain. the default profile is displayed. profiles.
0. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. netmask. • The Status tab displays the Zimbra Appliance network status.7 17 . • The Address tab can be used to change the network addresses if you move the server to a new network. including IP address. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. DNS server address. gateway. You can set specific addresses or you can select to obtain the configuration from DHCP server.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. and host name. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. Zimbra Collaboration Suite Appliance ZCA 6. When you make changes to the network settings.
0.Administrator’s Guide 18 ZCA 6.7 Zimbra Collaboration Suite Appliance .
7 19 .Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. You can change this. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. Zimbra Collaboration Suite Appliance ZCA 6. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.0.
If one such automatic response triggers another automatic response on the other side. This is the maximum size of a file that can be uploaded into Briefcase. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. Important: Use caution when setting a relay host to prevent mail loops. The relay host name is the appliance MTA to Gateway host. or email clients that generate automatic replies or responses. The default is 10 Mb.7 Zimbra Collaboration Suite Appliance . This is changed from the Settings>Attachments tab. • Maximum size of an uploaded file for Documents or Briefcase. there is no limit to the size of the upload. This is the default. resulting from mail servers. such as . an email loop is created. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server.0. This also used as the assumed domain name when only a user name but not the domain is provided. • Relay MTA for external delivery. 20 ZCA 6.zip. This is configured during the installation of ZCA. If you set the default to 0. scripts.Administrator’s Guide • Default domain name. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. Setting Up Relay MTA for External Delivery Setting this parameter is optional. users can upload files up to 10240K in size to their accounts. You can change this on the General Information tab. (An email loop is an infinite loop phenomenon. or used as a third-party anti-virus and anti-spam gateway.
the effective date. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires.0. Managing the Zimbra License A Zimbra license is required in order to create accounts. You can select from the common extension types that are listed or add other types of extensions. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. If you do not want to send a notification to the recipient when messages are blocked. and expiration date of the regular license. • Do not restrict viewing attachments. a trial license was automatically installed. or change the Zimbra license. This trial license is good for 60 days. You can also restrict receiving attachments by the file extension type. Users cannot view any attachments sent with their email messages. When you installed ZCA. renew. you can disable this feature. you must update the server with the new license information. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. Files attached to email messages can only be viewed in HTML. When you purchase.7 21 . Zimbra Collaboration Suite Appliance ZCA 6. • Allow viewing attachments only in HTML.
including license ID. you will not be able to create new accounts. • A self-signed certificate is an identity certificate that is signed by its own creator. You can purchase additional accounts or you can delete existing accounts. A certificate is the digital identity used for secure communication between different hosts or clients and servers. Starting 30 days before the license expires. Self-signed certificates are normally used for testing. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. When the number of accounts created is equal to the number of accounts purchased. Two types of certificates can be used. the self-signed certificate is automatically installed and can be used. update. and the number of accounts used can be viewed from the Advanced Tools>License tab.0.Administrator’s Guide Current license information. You must renew your license within 30 days of the expiration date. 22 ZCA 6. Certificates are used to certify that a site is owned by you. A self-signed certificate is automatically deployed when ZCA is installed. The default is 365 days. self-signed and commercial certificates. Managing Your Self-Signed or Commercial Certificates You can view. This is useful when you use a self-signed certificate and want to change the expiration date. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. but when you log in to the appliance administration console the first time.7 Zimbra Collaboration Suite Appliance . a security alert is displayed and you will need to accept the warning to be able to log in. issue date. when you log on to the administration console a reminder notice is displayed. number of accounts purchased. and install self-signed and commercial certificates from the administration console Advanced Tools tab. When ZCA is installed. expiration date.
use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). company. Zimbra Collaboration Suite Appliance ZCA 6. You download the CSR from the Zimbra server and submit it to a CA. before you generate the CSR you must know the following details: • Common Name (CN).Managing ZCA Configuration To obtain a commercially signed certificate. such as VeriSign or GoDaddy. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate.0. As you enter information about your company. This is the exact domain name that should be used to access your Web site securely. and when you receive the certificate. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized.7 23 . and country. you complete a form with details about the domain. An asterisk (*) is added to the Common Name field. check this box. To generate the CSR. You save this file to your computer and submit it to your commercial certificate authorizer. you use the Certificates Wizard to install the certificate on ZCA. and then generate a CSR with the RSA private key. They issue a digitally signed certificate.
7 Zimbra Collaboration Suite Appliance . You can create multiple SANs.Administrator’s Guide • Country Name (C). a security alert warning is displayed. If a certificate expires. The state/province you want the certificate to display as your company location • City (L). The country you want the certificate to display as your company location • State/Province (ST). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. the client ignores the common name and tries to match the server name to one of the SAN names. When the alternate name is entered here. You should renew your certificates before it expires. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name.0. when users log on to the accounts. including validation days that shows when the certificate expires. When SAN is used the domain name is compared with the common name and then to the SAN to find a match. 24 ZCA 6. The city you want the certificate to display as your company location • Organization Name (O). Your company name • Organization Unit (OU).
Zimbra Collaboration Suite Appliance ZCA 6.7 25 . External LDAP server or Active Directory. or both • Domain authentication mode.0. you can configure the following: • Global Address List (GAL) mode. domains and profiles menu. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. • The authentication mechanism is Internal • The Virtual Hosts. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. Select the domain to edit from the list. When you select Domains from the Find address. internal. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. When you set up a domain. either Internal LDAP server. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. a list of domains is displayed. external LDAP.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. The following settings can be configured for your default domain or when you create a new domain.
set that here. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname.domain. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities.7 Zimbra Collaboration Suite Appliance . If the majority of your uses are located in another time zone. the name of that server must be entered in Inbound SMTP Hostname field. Each domain can be configured with the public service host name to be used for REST URLs. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. To make sure that the time is displayed the same in one or the other client.com/home/username/ sharedfolder. and Briefcase folders. When you configure a pubic service hostname. When users use the advanced Zimbra Web Client. Users can change the time zone from their accounts’ Preferences>General folder. 26 ZCA 6. Public service hostname This is the host name to be used for REST URLs. This is the URL that is used when users share items such as calendars.0. This is commonly used when sharing within Zimbra Appliance. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. The URL displays as http://publicservicename.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. email folders.
• Suspended. Accounts can be created and mail can be delivered. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. but email is still delivered to the accounts. login for accounts on the domain is disabled and messages are bounced. the account’s status overrides the domain status setting. The closed status overrides an individual account’s status setting.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. Users can log in and mail is delivered. the account status overrides the domain status. the account’s status overrides the domain status setting. users cannot log in and their email is queued at the MTA. users cannot log in to check their email.7 27 . you can assign another profile to the domain. When the domain status is marked as suspended. deleted. When a domain status is marked as locked. If an account’s status setting is marked as closed. GAL is configured on a per-domain basis. users cannot log in. If an account’s status setting is marked as closed. • Locked.0. The GAL mode setting for each domain determines where the GAL lookup is performed. Note: If an account has a different status setting than the domain setting. their email is queued at the MTA. If an account’s status setting is marked as maintenance or closed. For the initial set up the default profile created during the installation is assigned to the domain. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. Domain Status The domain status is active in the normal state. The default setting is Internal mode. and accounts and distribution lists cannot be created. Domain status can be set as follows : • Active. or modified. Zimbra Collaboration Suite Appliance ZCA 6. Active is the normal status for domains. If you create additional profiles.” ZCA uses the GAL to look up user addresses from within the company. The Zimbra LDAP server is used for directory lookups. When a domain status is marked as closed. When the domain status is marked as maintenance. Changing the status also can affect the status for accounts on the domain. the account’s status overrides the domain status setting. • Maintenance. The GAL search options are as follows: • Internal. • Closed. This is sometimes referred to as the company directory or company “white pages.
You should not modify the GAL sync account address book directly. External directory servers are used for GAL lookups. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. the GAL sync account is updated with new contact. 28 ZCA 6. The address book in these accounts is used to sync the LDAP server contact data. If the GALsync account is not available for some reason. you can configure different search settings and sync settings. a GAL sync account is created for each LDAP data source. During the sync.7 Zimbra Collaboration Suite Appliance . When the GAL sync account syncs to the LDAP. but users also need to be able to sync to the GAL. the traditional LDAP based search is run. changes you make to the address book are deleted. You can configure multiple external LDAP hosts for GAL.0. all GAL contacts from the LDAP are added to the GAL address book. mail routing. When the LDAP syncs the GAL to the account.). Configuring GAL Search for External GALs When you configure an external GAL. • Both.Administrator’s Guide • External. etc. Configuring GAL Search for Internal GAL When you select Internal. GALsync accounts When an internal or external GAL is set up. you can configure GAL search and GAL sync separately. When you configure the external GAL mode. Internal and external directory servers are used for GAL lookups. no additional configuration is required. All other directory services use the Zimbra LDAP service (configuration. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. These accounts display in the administration console accounts list. modified contact and deleted contact information.
If the filter you entered cannot be run using an anonymous bind. etc. For AD. ( dc=server.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. A search filter must be specified. no other configuration is required. • Autocomplete filter. • Use DN Password to bind to external server.0. Zimbra Collaboration Suite Appliance ZCA 6. • LDAP filter. gn. adAutoComplete is the default filter.). The port is 389. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. • LDAP search base. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). The user name and password is the authentication information supplied in the bind operation to the directory server. This is the default. To search within a specific part of your directory. You must configure the LDAP URL. and then verifies that the entry matched is either a Zimbra account or distribution list. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. LDAP filter. Enter the LDAP address. The filter defines the search rules used for directory searches. the port is 636. If you use SSL. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. To enable the ability to let users use the Autocomplete from GAL feature. For LDAP. and to use DN password to bind to the external server. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn.7 29 . For example. The following is an example of the filter string. enter a search base. dc=com). • External LDAP. When you select Internal. The Internal authentication uses the Zimbra directory server for authentication on the domain. the autocomplete filter must be configured. The parameters in a filter you construct determine the thoroughness of a search.
You can configure multiple external LDAP hosts. the connection is closed and the password is considered valid. otherwise an authentication error is returned to the user. The authentication method is set on a per-domain basis. Example of the search filter is (mail=%u@mycompany. the default port is 636.7 Zimbra Collaboration Suite Appliance . External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password.com). The default is to use the internal method as the authentication mode. Enter the LDAP address. If you use SSL.Administrator’s Guide • External Active Directory. • LDAP filter. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. If this bind succeeds. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain.0. No additional configuration is necessary. Check either to use SSL or StartTLS. You should ensure that the filter you enter results in a single entry being matched. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. Internal The Internal authentication method assumes the Zimbra schema. The default port is 389. The user name and password is the authentication information supplied to the Active Directory server. You identify the Active Directory domain name and URL. 30 ZCA 6.
enter a search base. If the filter you entered cannot be run using an anonymous bind.company. It would be entered as ( dc=server. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. To search within a specific part of your directory. For example. The virtual host requires a valid DNS configuration with an A record.7 31 .com. The default port is 389. dc=com). Virtual hosts are configured from the administration console Domains>Virtual Host tab. users can login to their accounts without having to specify the domain name as part of their user name. users enter only their user name and password. The name of the domain for the active directory server. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. Users enter the virtual host name as the URL address. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. You can configure multiple external active directory hosts. https:// mail. • AD LDAP URL and whether to use SSL. When the virtual host is found.Managing ZCA Configuration • LDAP search base. You configure the following settings: • AD domain name. When you create a virtual host. When the Zimbra login screen displays. If you use SSL. • Use DN/Password to bind to external server. the authentication is completed against that domain. the default port is 636. Enter the active directory LDAP address. The general domain configuration does not change.0. Zimbra Collaboration Suite Appliance ZCA 6. The authentication request searches for a domain with that virtual host name. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search.
• Web interface to Exchange public folders needs to be available via IIS. To set free/busy interoperability. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. 32 ZCA 6.7 Zimbra Collaboration Suite Appliance . (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. This is required only if there is Zimbra Appliance to Exchange free/busy replication. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. the Exchange systems must be set up as described in the Exchange Setup Requirements section. This is required only for ZCA to Exchange free/busy replication. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. Exchange 2003/2007 Setup Requirements For Exchange 2003. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers.0.
either Basic or Form. to see contact information from the address book for this name. and cn= settings. • Basic is authentication to Exchange via HTTP basic authentication. Note: To find these settings on the Exchange server. This is the name of the account in AD and password that has access to the public folders.7 33 . you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . These are used to authenticate against the Exchange server on REST and WebDAV interfaces. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account.0. Dates or time in the message to see their calendar schedule for that date or time. This sets up a mapping from the ZCA account to the corresponding object in the AD. This is the Web interface to the Exchange. Zimbra Collaboration Suite Appliance ZCA 6. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA.Managing ZCA Configuration • Microsoft Exchange Server URL. Email addresses/names. ou= . • Form is authentication to Exchange as HTML form based authentication. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. URL link to quickly go to the website specified in an email message. The following are included: • com_zimbra_date. • Microsoft Exchange Authentication Scheme. • Microsoft Exchange User Name and Password. • com_zimbra_email. • com_zimbra_url. Set at the global level this applies to all accounts talking to Exchange. • O and OU used in the legacyExchangeDN attribute.
The text color usually does not need to be changed. Check the Zimlets that should be enabled for the domain. such as Skype or Cisco VOIP phones must be installed on the user’s computer. • com_zimbra_ dnd. 34 ZCA 6. You can change the base colors of themes for a domain from the administration console.7 Zimbra Collaboration Suite Appliance . Note: This feature does not work with Internet Explorer. Drag and Drop files on to their email message. Phone numbers to quickly place a call. to add a textual portrayal of different facial expressions to their messages. The default text color is black. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. select mandatory.0. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. If a Zimlet should not be turned off from ZWC. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox.Administrator’s Guide • com_zimbra_phone. • com_zimbra_ymemotiocons. VOIP software. The emoticons are available from a link on the compose toolbar. Emotiocons. • Foreground color of the themes. The foreground color is the text color displayed.
Hot Rod. Note: A number of Zimbra themes are included with Zimbra Appliance.7 35 . the background color displays with the logo. Waves and Yahoo. The selection color is the color displayed for a selected item. Variants of the color are used for buttons. selection headers in the Navigation pane. Zimbra Collaboration Suite Appliance ZCA 6. Some of these themes. background color of the Content and Navigation panes. tabs. • Selection color of the themes. the clicked item from a right-click or other drop-down menu selection. and the toolbar are displayed in the secondary color. and selection highlight. in this example. This color is the background on the page. the variant of the background color displays in the login area. The secondary color is the color used for the toolbar.0. You may want to disable those themes from user’s Theme preferences selection. Mail. such as a message. the selected tab. have been designed with graphics or color codes that are not changed when you change the base color. In the following image. In the following image. The primary background color displayed in the client. such as Lemongrass. and for a selected tab.Managing ZCA Configuration • Background color of the themes. • Secondary color of the themes.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 36 ZCA 6.0.
creating different profiles based on user requirements makes it easy to give users the feature sets they need. When IMAP or POP clients are used. Setting Up Profiles Profiles define which features are enabled for an account. In an environment that includes users with different email and collaboration requirements. accounts assigned that profile reflect the change. Click New and select Profile. You can create a profile from the New link on the administration console dashboard. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. the default profile does not enable mobile sync. users may not have these features available. Note: Mailbox features are enabled for the Zimbra Web Client users.7 37 . Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. A default profile is automatically created during the installation of ZCA and you can create additional profiles. a new profile tab opens. Zimbra Collaboration Suite Appliance ZCA 6.0. which allows users to sync their smart phones with their accounts. For example. When you change a profile. Each account is assigned a profile. In that case. You might not want to turn this on for all of your users.
This is a good option if most users on the domain should have the same features enabled. and set password. This tab lists all features that can be enabled for user accounts. The features are described in this chapter. you can select the profile that is automatically assigned to users created on that domain. login. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. See Chapter 13.0. Note: If you delete a profile that accounts are currently assigned. • Advanced.7 Zimbra Collaboration Suite Appliance . the default profile is automatically assigned when an account is created. On this tab you define the profile’s display name and you can describe the profile in any way you want. • Email 38 ZCA 6. the accounts are automatically assigned the default profile. Domain Profiles When you create a new domain or edit an existing one. • Features. This tab is used to set up account quota. • Zimbra Mobile. If the domain does not have a profile defined. and email retention policies.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. This tab enables the Zimbra Mobile sync feature. Managing Zimbra Mobile for information about this feature.
Zimbra Collaboration Suite Appliance ZCA 6. This is enabled by default in the profile.7 39 . If this feature is enabled. Users can change the default from the Mail toolbar. mail sorted by conversations. If you do not want users to be able to change their account preferences. and more. Conversations group messages by subject. Features tab. you can remove the check from Preferences in the profile. HTML compose Users can compose email messages with an HTML editor.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client.0. Messages can be displayed grouped into conversations or as a message list. Mail Features Mail Conversations Description Enables the email application. tags. View link. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. You configure which email messaging features are enabled. user-defined filters. conversation view is the default. user-defined folders. They can specify their default font settings for HTML compose in their account Preferences tab. The default is to let users manage their preferences.
size. status. Users can also set the start and stop dates for the out of office message. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. Persona The name and address configured for the account creates the primary account persona. you can also specify forwarding addresses that are hidden from the user. This is commonly used as a vacation message. Saved searches 40 ZCA 6.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. This is the information that the user uses as the From address. In the account configuration. and folders. An email with information about the email’s subject. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. Advanced search Allows users to build a complex search by date. tags. You can specify a default forwarding address for a user when you create or edit an account. users can create additional account names to manage different roles. domain. They can turn this feature on or off and designate an address from their account Preferences tab. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. regardless of how many messages that person sends to the address during that week. By default a message is sent to each recipient only once every seven days. Users can change the information from their account Preferences tab. When Persona is enabled. attachment. sender address and recipient address is sent to the address.0. Users can save a search that they have previously executed or built.7 Zimbra Collaboration Suite Appliance . Out of office reply Users can create an email message that automatically replies to incoming messages.
such as Thunderbird or Outlook. ZCA 6.7 41 IMAP access Zimbra Collaboration Suite Appliance . Note: Spam check on a received message is completed before users’ mail filters are run.0. Users can set these up from their Preferences Accounts tab. Users can use third party mail applications. users enter a few letters in their compose header and names listed in the GAL are displayed. Users can set these up from their Preferences tab. Users cannot change this. to access their mailbox using the IMAP protocol. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. Users can access the company directory to find names for their email messages. When an incoming email message matches the conditions of a filter rule. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. the corresponding actions associated with that rule are applied. To avoid having mail incorrectly marked as junk. Users set up these rules from their account Preferences tab. contacts. An email alias is an email address that redirects all mail to a specified mail account. users can select another folder as the default search folder that is automatically searched from the search field. You can create an alias for the account. Users can also choose whether to delete the messages on the server after they are downloaded.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can turn this feature on or off from their Preferences tab. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. An alias is not an email account. Messages identified as spam are moved to the Junk folder. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. They can add the external account address to their account settings. and Documents pages. They can add the external account address to their account settings. When Initial search preference is enabled. When this is enabled.
highlight the Mail tab when a message arrives. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. • Preferences for how messages that are replied to or forwarded are composed. in minutes.. When they retrieve their POP email messages. address books. Import/Export Folder In the advanced Web Client. such as Thunderbird or Outlook. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. • Set or change email message alerts. calendars.7 Zimbra Collaboration Suite Appliance . • Whether to send a read receipt when it is requested. calendar. and Briefcase folders.0.. Import/ Export folder can be used to export a user’s account data. • Set the display language for ZWC. the Preference. etc.Administrator’s Guide POP3 access Users can use third party mail applications. The default maximum number of white list and black list addresses is 100 on each list. • How often. including email messages and attachments. • Whether to automatically append a signature to outgoing messages. enable Sharing in the Features tab. • Whether to save copies of outbound messages to the Sent folder. • Whether to compose messages in a separate window. to access their mailbox using the POP protocol. users can select the locale that is different from the browser language settings. that the Web Client checks for new messages. If more than one language locale is installed on Zimbra Appliance. the messages and attachments are saved on the Zimbra server. This data can be saved to their computer or other location as a backup. Alerts can be set up to play a sound. tasks. and flash the browser. • Which folder should be searched first when running a search. Check for new mail every. Users can modify the following mail preferences from their Preferences Signatures tab. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. Important: To allow users to share their mailbox folders. contacts. Users can modify the following mail preferences from their account Preferences Mail tab. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text.
By default. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. Important: To allow users to share their address books. Feature Name Address Book Description Users can create their own personal contacts lists. enable Sharing on the Features tab.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. The files must be . This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. Users can import contacts into their Address Book. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. a Contacts list and an Emailed Contacts list are created in Address Book. Users can import other contact lists into their Address Book and can export their address books as well.csv files. and delegate manager access to their calendars.7 43 . Users can modify the following Address Book preferences from their account Preferences Address Book tab. share calendars with others. the data are copied. Zimbra Collaboration Suite Appliance ZCA 6. two contact lists folders are in the Address Book. They can also use search for appointments in their calendars. address books. and Documents notebooks. create multiple calendars.0. and Documents notebooks. You can turn the Import/Export feature off from the profile. calendars. By default. Important: To allow users to share their calendars. establish recurring activities. enable Sharing in the Features tab. not removed from the user’s account. When they run the export command.
This is done from the Preferences Import/Export folder. The filter subject is Calendar Invite. flash the browser title.ics) format. 44 ZCA 6. • Calendar view they want to see by default. Schedule and Find Resources tabs are not displayed. • Number of minutes before an appointment to be reminded and select how to be notified: sound. messages that are marked as invites are run through the filter. day. month. and more. When this option is enabled. • Use the QuickAdd dialog to create appointments from the calendar view. The mini-calendar automatically displays in the Calendar view. create multiple personal calendars. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. When they select this subject. the user must have Yahoo! BrowserPlus™ installed. work week. If popup notification is selected. and popup notification.7 Zimbra Collaboration Suite Appliance . • First day of the week to display in the calendar. giving them the opportunity to change time zones while making appointments. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. • Set permissions for free/busy and who can invite the user to a meeting. the QuickAdd dialog displays when users double-click or drag on the calendar. schedule meetings. When Group Calendar is not checked. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. delegate access to their calendar. • View calendars as a nested group within different folders. 7-day week. or schedule.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. list. • Display the mini-navigation calendar in the Mail view. • Time-zone list in their appointment dialog. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. • Users can import and export their appointments in the standard iCalendar (.0. The Find Attendees.
Important: To allow users to share their task lists. groups. organize files into different Briefcase folders. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. • Forward calendar invitation to specific addresses. send the file in an email. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6.7 45 . They can open the file if the application is available on the computer. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. • Be notified of changes made to an appointment by a delegated access grantee. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. • Enable the ability to automatically add invites with PUBLISH method. These files can be accessed whenever they log into the advanced Zimbra Web Client.0. Task lists can be shared with individuals.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. and the public. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. enable Sharing in the Features tab. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation.
external guests that must use a password to view the folder content. Users must notify the administrator that they have shared a folder with the distribution list. Users can manage their shared folders from their ZWC Preferences Sharing folder. task lists. address books. All members of the list have the same share privileges that the grantee defined for the shared folder. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. members of the distribution list are automatically granted rights to the shared item.7 Zimbra Collaboration Suite Appliance . over-the-air synchronization of email. and the public access so that anyone who has the URL can view the content of the folder. and contacts data between mobile devices and the Zimbra server. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. Users specify the type of access permissions to give the grantee. When a member is removed from the distribution list. When a new shared folder is published. users can share any of their folders. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. calendar. When the administrator is notified. New members added to the distribution list can be automatically notified about items that are shared with them. calendars.0. the share privileges associated with the DL are revoked. 46 ZCA 6. You can disable preferences and the Preferences tab does not display in users’ mailboxes. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. and Briefcase folders. They cannot change the default configuration for features that are set up for their accounts. They can share with internal users who can be given complete manager access to the folder. Disabling Preferences Preferences is enabled by default in profiles. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. Administrators manage the shares from the DL’s Shares tab. Users can modify the default preferences that are configured for their account. including their mail folders.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. existing members of the DL are automatically notified of the new shared item. They can accept the shared item from their ZWC Preferences>Sharing tab. When internal users share a mail folder.
Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. and files in Briefcase.7 47 . Important: If Microsoft Active Directory (AD) is used for user authentication. all email messages are rejected and users cannot add files to their account. login. The AD password policy is not managed by Zimbra. and contacts for users of selected mobile phones. you must disable the Change Password feature in their profile. accounts do not have a quota. Calendar meeting information. users cannot add new contacts. The default mobile device policy is also enabled. Select Password locked from the Advanced tab Password section. When this threshold is reached. When this is enabled. Setting Password Policy If internal authentication is configured for the domain. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. Users can be notified that their mailboxes are nearing their quota. Zimbra Collaboration Suite Appliance ZCA 6.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. you can configure ZCA to require users to create strong passwords. The quota includes email messages. and email retention policies. Account quota is the amount of space in megabytes that an account can use. When the quota is reached.0. If you set the quota to 0. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. When the number is reached. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. a quota warning message is sent to the user. task lists. The percentage threshold for quota notification can be configured. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. calendar. The password settings that can be configured are listed below.
Users can change their passwords at any time between the minimum and maximum set.9 Number of unique new passwords that a user must create before he can reuse an old password. #. Configuring a minimum and maximum password age sets the password expiration date.This should be set if authentication is external. an unlimited number of failed log in attempts is allowed.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. Users cannot change their passwords. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.z Non-alphanumeric. $. If this is set to 0. The default is 10 attempts. The default minimum length is 6 characters.Z Lower case a . &. 48 ZCA 6. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. for example !. Configuring the next settings will require users to create more complex passwords. The number of failed login attempts before the account is locked out. They must change it when the maximum password age is reached.7 Zimbra Collaboration Suite Appliance . The default maximum length is 64 characters. This type of policy is used to prevent password attacks. the “failed login lockout” feature is enabled and you can configure the following settings. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A .0. This means the account is never locked out. % Base 10 digits 0 .
You can manually expire a user’s web client session from the administration console Expire Sessions link. Zimbra Collaboration Suite Appliance ZCA 6. minutes. or days the account is locked out.7 49 . the user can continue attempts to authenticate. if no activity occurs. or the administrator manually changes the account status and creates a new password. The default is 1 hour. The minimum configuration for email message lifetime is 30 days. the account is locked out until the correct password is entered. The default is 2 days. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. or days after which the number of consecutive failed login attempts is cleared from the log. such as viewing contents of a folder or clicking a button.This forces the current session of the account to expire immediately. The default is 0.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. email messages are not deleted. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. When the message purge function runs is set by the message purge command. Activity includes any clickable mouse action. The duration of time in seconds. hours.0. trashed and spam messages is set in the profile. no matter how many consecutive failed login attempts have occurred. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. Setting Email Retention Policy The email retention policy for email. . The default is 0. If this is set to 0. hours. minutes.
calendar.ics files. The default is 30 days. However. The default ZWC for login is the advanced Zimbra Web Client. If you do not want users to the import/export capability. tasks. and Briefcase folders. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. 50 ZCA 6. address book and task functionality. When users log in.7 Zimbra Collaboration Suite Appliance . including mail. you can disable the feature from the profile. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. Users can change the default version in their preferences. users are automatically redirected to the standard Zimbra Web Client. The exported account data file can be viewed with an archive program such as WinRAR archiver. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser.csv files. Users can select which client to use when they log in. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. unless they use the menu on the login screen to change to the standard version. The data are not removed from their accounts. contacts.0. From the browser the enter the URL you provide along with their password to log in. Other Account Configuration Preferences Preferences Import/Export. if ZWC detects the screen resolution to be 800 x 600. Individual contacts are saved as . including Briefcase and the ability to export your account information. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. Any of these files can be imported into their account from the same tab. This web client works best with newer browsers and fast internet connections. Number of days a message can remain in the Junk folder before it is automatically purged. calendar. Both web clients include mail. The default is 30 days. they view the advanced Zimbra Web Client. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. They can export specific items in their account and save the data to their computer or other location. General Features Section. Features Tab. and individual calendar files are saved as .
Zimbra Collaboration Suite Appliance ZCA 6.xml file and is set when the account is provisioned. if the password is known. Customizing Profiles and Setting Up Mail Policy Rules. Important: If Microsoft Active Directory (AD) is used for user authentication. you must disable the Change Password feature in their Profile.csv or . Passwords can be from 6 to 64 characters and do not have an expiration date. • Are passwords required and can users change their password? Password Options When you provision accounts. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. it can be added as part of the .0. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. The AD password policy is not managed by Zimbra.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once.7 51 . Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. When you import accounts.
The account information that can be configured includes: • Account name. middle. This is the name used in the email address.0. not the email address. The only information needed to create an account is the account name and the last name. • Users first. • Profile to be assigned which enables features for the account. 52 ZCA 6. including phone number.7 Zimbra Collaboration Suite Appliance . Each account is assigned a profile that defines features for the account. This is the friendly name. and last name.Administrator’s Guide Creating User Accounts When you create user accounts. the New Account Wizard opens and steps you through the information needed to create an account. Creating a Single Account You create one account at a time from the administration console dashboard. The default profile is automatically selected if you do not select a profile. • Password to be used. When you select New>Account from the dashboard toolbar. and password. • Display name that appears in the user’s messages. and address. the mailbox is created on the domain and a directory account is created on the LDAP server. company name. • Aliases to be used. • Contact information.
If you add contact information about the account and use the internal GAL. Users must change their password the first time they log on to their accounts. The wizard guides you through importing accounts from an external directory. From the administration console. Managing the Import Process 1. The import wizard configuration details include: • Generating passwords for the accounts. By choosing the download option. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. If you choose to generate random passwords for each account. • Setting up the LDAP directory connection. you can enable Must Change Password for the account. If you want to make sure users change a password that you create. Zimbra Collaboration Suite Appliance ZCA 6. Advanced Tools. either Active Directory or an LDAP server. click Import Accounts. When the end-user logs in for the first time or when an email is delivered to the user’s account. the file is removed from the server.csv format with a list of new accounts.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. Download this file for future reference.0. the wizard generates a report in a . In addition. the mailbox is created on the mailbox server. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. You enter details for connecting to your AD or LDAP server. make sure you download the list of provisioned accounts as this will list the passwords for each account. Choose a secure location to store it as it may contain password information for all of your users. The wizard downloads account information from your directory and creates the accounts on ZCA. that information is available in the LDAP directory. When this is complete. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. you can enter how many records to fetch for this import.7 53 .
On the Bulk provisioning options dialog. 5. The password can be from 6 to 64 characters. • Length of generated password.Administrator’s Guide 2. • Check Require users to change the password after first login. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. You need to give the password information to each user. On the Directory connection dialog.csv file that is created as this file lists the passwords that were created. which means that no limits are set. The following options can be set: Set either • Generate a random password for each account. The default is 0.0. The default is 8 characters. 4. enter the details for connecting to your Active Directory or other LDAP server. accounts from domains that do not exist on ZCA are not created. 54 ZCA 6. 3. If the wizard generates random passwords for each account. you must download the . Disabling this option. On the Overview dialog. 6. Enable Automatically create missing domains. or • Use the same password for all new accounts. Enter the maximum accounts to import at one time. If you do not enable Automatically create missing domains. select whether to import accounts from Active Directory or from another LDAP directory. so that when an account is imported and the domain they were on is not created on ZCA.7 Zimbra Collaboration Suite Appliance . set the password configuration option you want to use and click Next. the domain is automatically created.
individual first. is set to gather account information. This dialog also shows the import options you configured.example. Check SSL if this is used • Bind DN and bind password • LDAP filter. In this field enter the LDAP search filter to run. After you complete this dialog.com • By default the port is 3268. Zimbra Collaboration Suite Appliance ZCA 6. The filter in the field (objectClass=organizationalPerson). click Next. You can change the filter. last names. but you can change this • Use Security. the LDAP URL is entered as ldap:// ldapdirectory. including email address. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. middle. postal and phone information if it is available.0. Here you can define search criteria to collect the type of account information you want to import.7 55 . • LDAP search base is used to configure what subsection of the LDAP forest to search.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name.
Click Next. Download the . Note if you choose not to downlaod the file now. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. A . you will not be able to access it again. Download this file for future reference.0. Choose a secure location to store it as it may contain password information for all of your users. By choosing the download option. This list includes the password information for each account. 8.csv file that lists the created accounts and their password. When the import is complete. the file is removed from the server. 56 ZCA 6.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 7.csv file is created with the list of all provisioned accounts. The accounts are imported to ZCA.
xml file from the data on the Active Directory. create an xml file with the migrating accounts data. • Step 2. 3. and task lists from an existing Microsoft Exchange server to ZCA. click Migration Wizard. When you select the one-step option. Zimbra Collaboration Suite Appliance ZCA 6. Migrating accounts to the Zimbra Appliance is a two step process. the folder hierarchy is maintained.0. click Next. run the ZCS Migration Wizard for Exchange one-step migration option using the . In the Migration options dialog. contacts. This information is used to create an . 2. identify the MAPI profile to use to log into the Exchange server. From the administration console.xml file data.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. run the Migration Wizard and configure the migration options and Active Directory log on information.xml file is created. calendars. Advanced Tools. Before you begin. Creating the XML file 1. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . • Step 1. after the .7 57 . When the user’s files are migrated. From the ZCA administration console Advanced Tools tab. select the migration options. You enter this MAPI profile information in Step 4.xml file. On the Overview dialog.
If this is not checked and you do not have a commercial certifcate installed before you migrate accounts. • Length of generated password. select Ignore previously imported emails so accounts do not have duplicate email messages. The password can be from 6 to 64 characters. If the wizard generates random passwords for each account. 58 ZCA 6. and calendars. Uncheck this box if the accounts were already created on ZCA. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Create user accounts in ZCA is checked to enable the account . • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder.csv file that is created as this file lists the passwords that were created. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. You need to give the password information to each user.0.Administrator’s Guide Set either • Generate a random password for each account. • Ignore invalid SSL certificate is checked by default. • Check Require users to change the password after first login. • Select the items to import the accounts: email messages. 4. tasks. or • Use the same password for all new accounts. address book contacts. you must download the . The default is 8 characters.7 Zimbra Collaboration Suite Appliance .xml element for provisioning the account. • If some accounts were migrated before.
Enter the password for this account. This domain should be created on ZCA.com • By default the port is 3268. In this field enter the LDAP search filter to run. The LDAP URL is entered as ldap:// ldapdirectory. • The ZCA administrator account is automatically configured. which means that no limits are set. The default is 0. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. is set to Zimbra Collaboration Suite Appliance ZCA 6.7 59 . Check SSL if this is used • Bind DN and bind password • LDAP filter. 5. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. Enter the MAPI logon user DN Click Next. On the Active Directory information dialog.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration.0. • Enter the maximum accounts to import at one time.example. The filter in the field (objectClass=organizationalPerson). but you can change this • Use Security. enter the following information. • • • Mapi profile name. • Server Name. Here you can define search criteria to collect the type of account information you want to import.
including email address. • LDAP search base is used to configure what subsection of the LDAP forest to search. The Review migration options dialog shows the migration options you have configured. last names. After you complete this dialog. If the information is correct. The migration wizard connects to the Exchange server.xml file is created. the . click Previous. individual first. 6. 60 ZCA 6. postal and phone information if it is available.Administrator’s Guide gather account information. click Next. You can change the filter. If you need to fix any of the options.7 Zimbra Collaboration Suite Appliance . When you click Next. click Next. middle.0.
By choosing the download option. Zimbra Collaboration Suite Appliance ZCA 6. Users can now log on to their ZCA accounts. Note if you choose not to download the file now.7 61 . Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer.0. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. When you open the migration wizard. 8. Choose a secure location to store it as it may contain password information for all of your users. the migration begins and a progress bar is displayed. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. Select One Step Migration and browse to the .xml file created on ZCA. the Import Destination dialog displays. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. you will not be able to access it again.Creating Accounts on ZCA 7. the Import Completed dialog displays. When the migration is complete. When you click Next. The accounts are now created on ZCA. the file is removed from the server.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.
Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time.7 63 . and profiles menu. select Accounts from the Find address. resources and distribution lists.Chapter 6 Managing Accounts. See the ZCA administration console Help for information about how to perform these tasks from the administration console. you can quickly change an account's password from the administration console Account toolbar.0. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Passwords can be from 6 to 64 characters and do not have an expiration date. Resources and Distribution Lists The administration console dashboard is used to manage accounts. The user must be told the new password. Changing Passwords If you use internal authentication. domains. Zimbra Collaboration Suite Appliance ZCA 6.
When you are in an account. or restoring the mailbox. This status is used to soft-delete an account before deleting the account from the server. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. 64 ZCA 6. but because searches cannot return results for messages that are not indexed.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. Mail is delivered and users can log into the client interface.log file. When a mailbox status is locked. The login is disabled and messages are bounced. Reindexing a mailbox's content can take some time. Pending is a status that can be assigned when a new account is created and not yet ready to become active. searches may not find all results. When a mailbox status is closed. Each mailbox has an index file associated with it. you can reindex the mailbox to recreate the mailbox’s index file. calendar entries. This index file is required to retrieve search results from the mailbox. login is disabled. An account can be set to maintenance mode for backing up. Users can still access their mailbox while reindexing is running. • Maintenance. If a user reports an issue performing text searches or a message is logged in the mailbob. and tags. including all folders. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. • Pending. Changing an Account’s Status Account status determines whether a user can log in and receive mail. • Locked. the login is disabled and messages are bounced. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. Active is the normal status for a mailbox account. depending on the number of messages in the mailbox. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. but mail is still delivered to the account. the user cannot log in.7 Zimbra Collaboration Suite Appliance .log warning of a possible corrupt index. importing. When a mailbox status is set to maintenance. Any View Mail action to access an account is logged to the audit. and mail addressed to the account is queued at the MTA.0. A closed account does not change the account license. The following account status can be set for an account: • Active. • Closed.
the account and all the content is deleted. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. the user’s account Member Of tab is updated with the list name. This removes the account from the server. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. and profiles menu. existing members of the list are automatically notified of the new share. change. Zimbra Collaboration Suite Appliance ZCA 6. and changes the number of accounts used against your license. The login is disabled and messages are bounced. the individual recipient addresses cannot be viewed. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. but the message is not sent to more than 1000 recipients. When users send to a distribution list. change the account status to Closed. select Distribution Lists from the Find address. Using Distribution Lists for Group Sharing Instead of creating individual share requests. The address line displays the distribution list address. the distribution list is automatically removed from the Member Of tab. distribution lists can be created to share items with a group. Only administrators can create. they are sending the message to everyone whose address is included in the list.7 65 . Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. or delete distribution lists. When a Zimbra user’s email address is added to a distribution list. When a distribution list is deleted or the removed. If you are not sure that is what you want to do. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console.Managing Accounts. domains. Important: System accounts designated with the icon and the administrator icon should never be deleted. deletes the message store. When you delete an account. The maximum number of members in a distribution list is 1000 recipients. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. This is done in the Shares tab. You can use this feature to limit the exposure of the distribution list to only those that know the address. To see a list of distribution lists. but the content of the account is still available.0. When a new shared item is published. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address.
The resource accounts automatically accept or reject invitations based on availability. select Resources from the Find address. you can disable the Can receive mail checkbox. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account.7 Zimbra Collaboration Suite Appliance . domains. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. Distribution List Alias tab. A Resource Wizard on the administration console guides you through the resource configuration.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. User accounts with the calendar feature can select these resources for their meetings. This is set up from the administration console. select Aliases from the Find address. and profiles menu. all aliases that are configured are displayed in the Content pane. Each account can have unlimited numbers of aliases. move the alias from one account to another. When you select Aliases from the Manage Addresses Overview pane. they are automatically granted the same shared privileges as other members of the group. their share privileges are revoked. If you create a distribution list for sharing and do not want the distribution list to receive mail. and delete the alias. Administrators do not need to monitor these mailboxes on a regular basis. From Aliases you can quickly view the account information for a specific alias. You can configure the account with the following details about the resource: 66 ZCA 6. Create Distribution List Aliases A distribution list can have an alias. An alias is not an email account. Managing Resources A resource is a location or equipment that can be scheduled for a meeting.0. The contents of the resource mailboxes are purged according to the mail purge policies. To see a list of aliases. When members are removed from the group distribution list. These accounts do not count against your license. To see resources available on the ZCA. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. You can view and edit an account’s alias names from the account view. When new members are added to the group distribution list. domains. and profiles menu.
the resource account automatically declines all appointments that conflict. When the meeting invite is sent. a directory account is created in the LDAP server. based on the scheduling policy.Managing Accounts. • Auto accept always. • Auto accept if available. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. When this option is selected. specific building location including building and address. and. This value is enabled when the resource can be scheduled for only one meeting at a time. including room name. When this option is selected. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. If you set this up. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. users invite the equipment resource and/or location to a meeting. free/busy information is not maintained. The following resource scheduling values can be set up: • Auto decline all recurring appointments. they can view the description of the resource. When they select the resource. auto decline on conflict. Because the resource always accepts the invitation. and room capacity When you create a resource account. You can modify the auto-decline rule to accept some meetings that conflict. • Manual accept.0. • Location information. Resources and Distribution Lists • Type of resource. Zimbra Collaboration Suite Appliance ZCA 6. No recurring appointments can be scheduled for this resource. an email is sent to the resource account. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. To schedule a resource. In this case. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. and free/busy status for the resource if these are set up. You can modify the autodecline rule to accept some meetings that conflict. The free/busy times can be viewed. This can be a person to contact if there are issues. auto-decline on conflict.7 67 . the resource account automatically accepts appointments unless the resource is already scheduled. The resource account automatically accepts all appointments that are scheduled. thus more than one meeting could schedule the resource at the same time. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. contact information.
you can change the address • Who can use this resource. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. If you set both fields. You can configure the following options to manage the resource. you can set up a threshold. To fully manage a resource account’s calendar. In the Permissions section. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. you can share the resource calendar with a user who is given the manager rights. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. accept. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. edit.Administrator’s Guide • No auto accept or decline. remove. • An address to forward invites. the resource declines appointments whenever either of the conditions are met. The resource account is manually managed. Conflict Rules. Users delegated as manager have full administrative rights for that calendar.0. Invites.7 Zimbra Collaboration Suite Appliance . 68 ZCA 6. A delegated user must log into the resource account and accept or decline all requests. For accounts that include the auto decline on conflict value. They can view. add. or decline the invites. If the forwarding address was set up when the account was provisioned. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed.
ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™.7 69 . and 6 (WM6) devices. Zimbra Mobile is compatible with IPhone. Windows Mobile 5 (WM5). The following diagram shows the flow of data from the server to the mobile. IPod Touch. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.0. Devices use the native software and UI that is installed on the device to sync. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. ZCA 6. contacts. and many other phones that support the Active Sync protocol.
Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. no additional plug-ins are required to be able to use the Zimbra Mobile feature.com/index.zimbra. • Domain.7 Zimbra Collaboration Suite Appliance . Users configure the following information: a. In most cases. The following may need to be configured in the mobile device: • Server name (address). Note: Only WM6 devices and IPhones support security policies set by the server. see the Mobile Device Setup pages on the Zimbra Wiki. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. Users can immediately sync their account to their mobile device when this is configured. They can send email. Older devices do not respond to security policies. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. 70 ZCA 6. http://wiki. The protocol goes through the reverse proxy if it is present in the path. Enter the user’s Zimbra Appliance domain name (DNS). 4.Administrator’s Guide 9.php?title=Mobile_Device_Setup http://wiki. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. • User name. The client then connects to the user’s account on the mailbox server. The user’s Zimbra mailbox domain name 2. Enter the user’s primary Zimbra Appliance account name. The user’s username as configured on the account c.com/index. For details about specific device setup. The Zimbra mailbox server address b. create appointments.zimbra. and add contacts to their address book. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.0.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. 3.
the next time a mobile device sends a request to the server. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. a locally (generated by the device) initiated wipe of the device is performed. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up.0. after the number of minutes configured. the device is locked. To unlock the device. Remote Wipe can be used to erase all data on lost or stolen devices. Once the server confirms that the policy is enforced on the mobile device. In addition to the rules. users must enter their PIN. Zimbra Collaboration Suite Appliance ZCA 6. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. after the PIN is entered incorrectly more than the specified number of times.Managing Zimbra Mobile After the mobile policy is set up. See the Users’ Mobile Device Self Care Features section.7 71 . the device can sync. the user is required to fix the PIN before they can sync with the server. If a mobile device is lost or stolen. This erases all data on the device. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured.
Forces the user to create a personal identification number on the mobile device. The next time the device requests to synchronize to the server. 72 ZCA 6. stolen. For example. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password.0. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. A user selects the device to wipe and clicks Wipe Device. If a mobile device is lost. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. Number of failed login attempts to the device before the device automatically initiates a local wipe. The device does not need to contact the server for this to happen. Once the wipe is complete. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. users must enter their PIN.7 Zimbra Collaboration Suite Appliance . the policy requires an alphanumeric PIN. or no longer being used. To unlock the device. but a device that only supports a numbered PIN can still be used. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. Requires that the password includes both numeric and alpha characters. The device is returned to its original factory settings. How long the device remains active when not in use before the device is locked. . the wipe command is initiated.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
setting up notification quotas.Administrator’s Guide group calendar.ics import preferences on ZWC 42 importing accounts 53 importing accounts. address book 47 quota. setting 47 password. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. distribution list 46 50 N New menu 15 76 ZCA 6. managing 66 resources. location 15 resources. password strength policy settings 72 mobile device. maintaining calendars 67 resources. equipment 15 resources. using to migrate accounts 61 mobile device. reindexing 64 mailbox.0. trial 21 license. user self care 72 mobile devices. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. managing 68 resource calendar. changing admin 10 password. installing 22 license. sharing 68 resource conflict rules 68 resources 16 resources. standard web client security policy. 49 sessions. Zimbra 21 location resources 66 logging into the admin console Q quota. domain 38 profiles. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. passwords 53 importing process for accounts 53 interop 32 44 L license. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. security policy 70 mobile devices. managing 46 shares tab. changing password policy 73 mobile device. mobile device 70 session idle lifetime 49 session time out policy. enabling 44 group sharing. creating xml file 57 migration wizard. external access 41 postmaster alias 10 profiles 16 profiles. failed login policy 48 persona 40 POP3. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . expire 49 setting up profiles 37 settings tab 19 shared items. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts.7 Zimbra Collaboration Suite Appliance . setting 47 47 9 M mail filters 41 mail filters.
customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.0.sharing. setting as default support 7 system accounts 15. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. notifying distribuion list 66 spam message lifetime 50 spam white list. import/export account data Zimlets 33 42 77 ZCA 6. for mail filters 41 standard web client.7 Zimbra Collaboration Suite Appliance . 65 50 T tasks feature 45 themes.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 78 ZCA 6.0.
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