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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. 46 Configuring Advanced Tap Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Zimbra Mobile . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. 73 iv Zimbra Collaboration Suite Appliance . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . 52 Creating a Single Account . . . . 47 Setting Failed Login Policy . . . 63 Managing Accounts . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . 52 Importing Accounts . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . .
and Standard Zimbra Web Client as an HTML client.0. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions.Chapter 1 Introduction Zimbra is the leader in open source. Some of the features that can be found in the web client include: • Compose.0 collaboration and messaging software for enterprises. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. service providers. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. reply. read. educational institutions. Administrators centrally manage the appliance from the administration console.7 5 . and government agencies. Web 2. This guide is intended for system administrators responsible for creating and maintaining accounts. forward.
including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy.7 Zimbra Collaboration Suite Appliance . address book lists with others • Set mailbox usage preferences. • Create and mange user accounts. distribution lists. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. email folders.0.Administrator’s Guide • Share calendars. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. The console offers the following management features: • Dashboard with task based management features. resources.
com. www. the effective date.com for support issues.com to submit a bug report.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. http://www. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. a trial license was automatically installed. • Zimbra Web Client Help. We appreciate your feedback and suggestions. This guide provides a product overview. • Release Notes. Late-breaking news for product releases and upgrade instructions are contained in the release notes. and a description of administration tasks and configuration options. see the Zimbra website. Zimbra Collaboration Suite Appliance ZCA 6. and expiration date of the regular license.Zimbra. The latest notes can be found on the Zimbra website.Zimbra.7 7 . Support and Contact Information Visit www.com/support/support_overview. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. • Zimbra administration console Help. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.html If you encounter problems with this software.0.zimbra. This trial license is good for 60 days. For information about the Zimbra support program.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. go to http://bugzilla. When you installed ZCA. The help topics describe how to use the features of the Zimbra Web Client.com to join the community and to be a part of building the best open source messaging solution. Available Documentation The following documentation is available: • Administrator Guide.zimbra. Make sure to provide enough detail so that the bug can be easily duplicated. • Contact sales@Zimbra.
Administrator’s Guide 8 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
This tab shows the network status. This shows the status of the ZCA services. • Network tab.0. • Zimbra Administration tab. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. This tab is used when a ZCA version is updated. address settings.7 9 . The administrator can download and install the update from this tab. • Zimbra Status tab.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console.xxx:5480 You can find the IP address on the vSphere Client. This tab opens the admin dashboard used to manage accounts and domains. if they are configured. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. The administration console consists of the following four main tabs. • Update tab.xxx.xxx. Zimbra Collaboration Suite Appliance ZCA 6. Zimbra Collaboration Suite Appliance summary tab. and proxy server settings.
If users reply to this postmaster address. The Zimbra Status tab opens and shows that status of all services.7 Zimbra Collaboration Suite Appliance . the first page that is displayed shows the Zimbra services. 10 ZCA 6. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Services that are not running display in red. click the Zimbra Administration tab. This tab also shows the amount of free mail storage disk space remaining. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. This address is where notification messages from the operating system are sent. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. When all services are green. ignore the warning and select the option to continue. Zimbra Status Tab When you log on to ZCA. Note: When you log in to the ZCA administration console the first time. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. Other appliance reports may be sent to the admin account as well. The password can be changed at any time from the Accounts toolbar. the message is forwarded to the administrator mailbox. If you did not change the default settings during the installation. • Root.0. • The password is the password of the VMware virtual machine set during the installation of ZCA. Select the administrator account and change the password. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. if an untrusted connection warning displays. You should log on to this account frequently. This opens the administration dashboard where you manage ZCA accounts and domains.Administrator’s Guide • The user name is vmware. the anti-virus notification is sent directly to the admin account. Two aliases for the administrator account are created during install: • Postmaster.
Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. When a message is tagged as spam. and to send notification to recipients alerting that a mail message with a virus was not delivered. to send notification to administrators when a virus has been found. Zimbra Collaboration Suite Appliance ZCA 6. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range.7 11 .0. These addresses are automatically configured to work with the spam training filter. • Spam Training User to receive mail notification about mail that was not marked as junk. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. the message is delivered to the recipient’s Junk folder. The anti-virus software is configured to block encrypted archives. but should not have been. but should be. Messages tagged above 75% are always considered spam and are discarded. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. The accounts created are listed in the accounts list. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk.
a notification is automatically sent to that address.7 Zimbra Collaboration Suite Appliance . MTA Service MTA receives email through SMTP and routes each message to the mailbox server. When a virus has been found. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. ZCA uses the LDAP directory to look up user addresses from within the company. the notification address for anti-virus alerts is configured. including messages. Mailbox Service The mailbox service manages all accounts’ mailbox content. During ZCA installation.0. and briefcase folders. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. attachments. This is referred to as the GAL. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. By default.Administrator’s Guide The anti-virus protection is enabled for each server during installation. In addition. The default is to set up the admin account to receive the notification. Anti-virus protection is enabled for each server when the Zimbra software is installed. The LDAP directory service is used for internal authentication. 12 ZCA 6. calendars. Each account has an unique mailbox ID that is the primary point of reference to identify the account. contacts.
The storage space is used to save the content of users’ accounts.com/products • For documentation: http://www. you should plan to add additional disk space. the results are saved to a zip file that can be forwarded to support. • Settings.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. HQ's default metric collection provides real time monitoring of availability. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. and utilization. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. The information is not available for administrator’s review. The console includes three tabs that make it easy to quickly find items in the console. used to manage the daily ZCA activity for accounts. performance.0. • Dashboard. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers.hyperic.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. you are directed to use this link by Zimbra support to help diagnose issues. In most cases. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. Zimbra Collaboration Suite Appliance ZCA 6.7 13 . For more information about Hyperic HQ go to the following links: • For product description: http://www. but is available for Zimbra support to troubleshoot issues. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab.hyperic. used to manage server configuration and to create a policy for attachments received with email messages. When you run a diagnostics of ZCA.
select the item from the menu on the right of the Find address. 14 ZCA 6. and resources. This tab includes tools for migrating and importing accounts. domains.7 Zimbra Collaboration Suite Appliance . Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. and profiles area. You can identify the type of account from the icon. To view each of these items in the Content pane.0. used to manage the Zimbra Appliance license and certificates. domains. profiles.Administrator’s Guide • Advanced Tools. aliases. When you view All addresses. the Content pane shows all addresses in ZCS. distribution lists.
This icon represents a resource equipment account.7 15 . distribution lists. This account counts against your ZCA license. Only one administrator account can be created. aliases. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. (spam and ham) and GALsync account if you configure GAL for your domain. profiles. domains. Aliases do not count against your ZCA license. distribution lists. Zimbra Collaboration Suite Appliance ZCA 6. domains. These are specific accounts used by ZCA. System accounts include the spam filter accounts for junk mail.0. profiles. • Create new accounts.Working in the Administration Console This icon represents system accounts. Do not delete this account! This icon represent user accounts. Do not delete these accounts! This icon represents the administrator account. Resource accounts do not count against your ZCA license. This type of account counts against your ZCA license account limit. This icon represents a distribution list. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. When you delete an account. the ZCA license account limit reflects the change. This icon represents an alias account. aliases. This icon represents a resource location account. Distribution lists do not count against your ZCA license. From the dashboard you can manage the following items.
setting options. As a minimum. Lists the domain in the Zimbra Appliance environment. You can use the Move Alias feature from the toolbar to move an alias from one account to another. • Aliases. You can create new resources and set the scheduling policy for the resource. Lists location or equipment that can be scheduled for a meeting. In the Accounts folder. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. Lists all aliases that have been created in user accounts. Lists all accounts. You can create new distribution lists and add to or delete members from a distribution list.Administrator’s Guide • Accounts. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. • Domains. • Distribution Lists. and configure the authentication mechanism to be used for that domain. You can create and manage domains. configure GAL. you create and manage end-user accounts. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. You can create. • Profile.7 Zimbra Collaboration Suite Appliance . Lists profiles that have been created. • Resources. or delete profiles. passwords and aliases for an account. Lists all distribution lists. edit. profiles. the default profile is displayed.0.
Zimbra Collaboration Suite Appliance ZCA 6. netmask. • The Status tab displays the Zimbra Appliance network status. gateway.0. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. including IP address. • The Address tab can be used to change the network addresses if you move the server to a new network. You can set specific addresses or you can select to obtain the configuration from DHCP server. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts.7 17 . and host name. When you make changes to the network settings.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. DNS server address.
0.Administrator’s Guide 18 ZCA 6.7 Zimbra Collaboration Suite Appliance .
internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. Zimbra Collaboration Suite Appliance ZCA 6.0. You can change this.7 19 . You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.
This is configured during the installation of ZCA. or email clients that generate automatic replies or responses. resulting from mail servers. (An email loop is an infinite loop phenomenon. users can upload files up to 10240K in size to their accounts. or used as a third-party anti-virus and anti-spam gateway. If one such automatic response triggers another automatic response on the other side. there is no limit to the size of the upload. This is the maximum size of a file that can be uploaded into Briefcase. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. The relay host name is the appliance MTA to Gateway host. This is changed from the Settings>Attachments tab. 20 ZCA 6. You can change this on the General Information tab.0. Important: Use caution when setting a relay host to prevent mail loops. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. The default is 10 Mb. such as . This is the default. This also used as the assumed domain name when only a user name but not the domain is provided. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. • Maximum size of an uploaded file for Documents or Briefcase. • Relay MTA for external delivery.zip.7 Zimbra Collaboration Suite Appliance . If you set the default to 0.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. scripts. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. Setting Up Relay MTA for External Delivery Setting this parameter is optional.Administrator’s Guide • Default domain name. an email loop is created. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server.
Files attached to email messages can only be viewed in HTML. or change the Zimbra license. you must update the server with the new license information. • Allow viewing attachments only in HTML.0. • Do not restrict viewing attachments. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. Managing the Zimbra License A Zimbra license is required in order to create accounts. the effective date. If you do not want to send a notification to the recipient when messages are blocked. you can disable this feature. Zimbra Collaboration Suite Appliance ZCA 6. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. When you installed ZCA. Users cannot view any attachments sent with their email messages. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format.7 21 . renew. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. You can select from the common extension types that are listed or add other types of extensions. You can also restrict receiving attachments by the file extension type. When you purchase. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. and expiration date of the regular license. This trial license is good for 60 days. a trial license was automatically installed.
When ZCA is installed. Managing Your Self-Signed or Commercial Certificates You can view. The default is 365 days. Starting 30 days before the license expires. When the number of accounts created is equal to the number of accounts purchased. • A self-signed certificate is an identity certificate that is signed by its own creator.7 Zimbra Collaboration Suite Appliance . This is useful when you use a self-signed certificate and want to change the expiration date. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. the self-signed certificate is automatically installed and can be used. Self-signed certificates are normally used for testing. and the number of accounts used can be viewed from the Advanced Tools>License tab. but when you log in to the appliance administration console the first time. you will not be able to create new accounts. You can purchase additional accounts or you can delete existing accounts. number of accounts purchased. 22 ZCA 6. A self-signed certificate is automatically deployed when ZCA is installed. a security alert is displayed and you will need to accept the warning to be able to log in.Administrator’s Guide Current license information. when you log on to the administration console a reminder notice is displayed. A certificate is the digital identity used for secure communication between different hosts or clients and servers. Certificates are used to certify that a site is owned by you. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate.0. You must renew your license within 30 days of the expiration date. update. Two types of certificates can be used. issue date. expiration date. and install self-signed and commercial certificates from the administration console Advanced Tools tab. including license ID. self-signed and commercial certificates.
you complete a form with details about the domain.0. An asterisk (*) is added to the Common Name field. They issue a digitally signed certificate. You download the CSR from the Zimbra server and submit it to a CA. company. such as VeriSign or GoDaddy. and when you receive the certificate. you use the Certificates Wizard to install the certificate on ZCA. As you enter information about your company. To generate the CSR. Zimbra Collaboration Suite Appliance ZCA 6. You save this file to your computer and submit it to your commercial certificate authorizer. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. before you generate the CSR you must know the following details: • Common Name (CN). use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR).Managing ZCA Configuration To obtain a commercially signed certificate.7 23 . check this box. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. and then generate a CSR with the RSA private key. and country. This is the exact domain name that should be used to access your Web site securely.
0. When SAN is used the domain name is compared with the common name and then to the SAN to find a match. a security alert warning is displayed. If a certificate expires. When the alternate name is entered here. including validation days that shows when the certificate expires. when users log on to the accounts. You can create multiple SANs. Your company name • Organization Unit (OU). The city you want the certificate to display as your company location • Organization Name (O). You should renew your certificates before it expires. The state/province you want the certificate to display as your company location • City (L). The country you want the certificate to display as your company location • State/Province (ST).Administrator’s Guide • Country Name (C). 24 ZCA 6. the client ignores the common name and tries to match the server name to one of the SAN names.7 Zimbra Collaboration Suite Appliance . The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services.
• The authentication mechanism is Internal • The Virtual Hosts. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. or both • Domain authentication mode. external LDAP. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. The following settings can be configured for your default domain or when you create a new domain. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. either Internal LDAP server. When you select Domains from the Find address. When you set up a domain. domains and profiles menu. Select the domain to edit from the list. you can configure the following: • Global Address List (GAL) mode. a list of domains is displayed. internal. External LDAP server or Active Directory. Zimbra Collaboration Suite Appliance ZCA 6. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard.0.7 25 .
Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. When users use the advanced Zimbra Web Client. Each domain can be configured with the public service host name to be used for REST URLs. This is the URL that is used when users share items such as calendars. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. set that here.domain. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. When you configure a pubic service hostname. The URL displays as http://publicservicename.com/home/username/ sharedfolder. Users can change the time zone from their accounts’ Preferences>General folder.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default.7 Zimbra Collaboration Suite Appliance . Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. email folders. and Briefcase folders.0. This is commonly used when sharing within Zimbra Appliance. Public service hostname This is the host name to be used for REST URLs. the name of that server must be entered in Inbound SMTP Hostname field. To make sure that the time is displayed the same in one or the other client. 26 ZCA 6. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. If the majority of your uses are located in another time zone.
deleted. Domain status can be set as follows : • Active. If an account’s status setting is marked as closed. users cannot log in and their email is queued at the MTA. Active is the normal status for domains. you can assign another profile to the domain. The Zimbra LDAP server is used for directory lookups. the account’s status overrides the domain status setting. The GAL search options are as follows: • Internal. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. GAL is configured on a per-domain basis. login for accounts on the domain is disabled and messages are bounced. When the domain status is marked as maintenance.” ZCA uses the GAL to look up user addresses from within the company. Changing the status also can affect the status for accounts on the domain. Users can log in and mail is delivered.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. users cannot log in. The default setting is Internal mode. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. Domain Status The domain status is active in the normal state. The closed status overrides an individual account’s status setting. When the domain status is marked as suspended. When a domain status is marked as locked. If an account’s status setting is marked as maintenance or closed. Note: If an account has a different status setting than the domain setting. but email is still delivered to the accounts. and accounts and distribution lists cannot be created. When a domain status is marked as closed. or modified. users cannot log in to check their email. the account status overrides the domain status. • Locked. For the initial set up the default profile created during the installation is assigned to the domain. If you create additional profiles. the account’s status overrides the domain status setting. the account’s status overrides the domain status setting. If an account’s status setting is marked as closed. • Closed. The GAL mode setting for each domain determines where the GAL lookup is performed. their email is queued at the MTA.7 27 . Zimbra Collaboration Suite Appliance ZCA 6.0. This is sometimes referred to as the company directory or company “white pages. Accounts can be created and mail can be delivered. • Suspended. • Maintenance.
Configuring GAL Search for Internal GAL When you select Internal. If the GALsync account is not available for some reason.0. all GAL contacts from the LDAP are added to the GAL address book. During the sync. Internal and external directory servers are used for GAL lookups. changes you make to the address book are deleted. Configuring GAL Search for External GALs When you configure an external GAL. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. you can configure different search settings and sync settings. When the LDAP syncs the GAL to the account. The address book in these accounts is used to sync the LDAP server contact data. External directory servers are used for GAL lookups. but users also need to be able to sync to the GAL. When the GAL sync account syncs to the LDAP. All other directory services use the Zimbra LDAP service (configuration. mail routing. 28 ZCA 6. you can configure GAL search and GAL sync separately. no additional configuration is required. These accounts display in the administration console accounts list. You should not modify the GAL sync account address book directly. a GAL sync account is created for each LDAP data source. the GAL sync account is updated with new contact.). modified contact and deleted contact information. etc. When you configure the external GAL mode.7 Zimbra Collaboration Suite Appliance . • Both. the traditional LDAP based search is run. You can configure multiple external LDAP hosts for GAL. GALsync accounts When an internal or external GAL is set up.Administrator’s Guide • External. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server.
The Internal authentication uses the Zimbra directory server for authentication on the domain. If you use SSL. ( dc=server. To enable the ability to let users use the Autocomplete from GAL feature.). For AD. the port is 636. The following is an example of the filter string. The user name and password is the authentication information supplied in the bind operation to the directory server. A search filter must be specified.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. To search within a specific part of your directory. adAutoComplete is the default filter. Zimbra Collaboration Suite Appliance ZCA 6. The parameters in a filter you construct determine the thoroughness of a search. LDAP filter. etc. • LDAP filter. This is the default. enter a search base. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. • External LDAP. no other configuration is required. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. The filter defines the search rules used for directory searches. • Autocomplete filter. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). You must configure the LDAP URL. • Use DN Password to bind to external server. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. When you select Internal. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. Enter the LDAP address. If the filter you entered cannot be run using an anonymous bind. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. The port is 389.7 29 . • LDAP search base. gn. and to use DN password to bind to the external server. For LDAP. and then verifies that the entry matched is either a Zimbra account or distribution list. For example. the autocomplete filter must be configured.0. dc=com).
If you use SSL.7 Zimbra Collaboration Suite Appliance . • LDAP filter.0.Administrator’s Guide • External Active Directory. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. The default is to use the internal method as the authentication mode. the default port is 636. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. No additional configuration is necessary. the connection is closed and the password is considered valid. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. You identify the Active Directory domain name and URL. Check either to use SSL or StartTLS. 30 ZCA 6. You can configure multiple external LDAP hosts. If this bind succeeds. Enter the LDAP address. You should ensure that the filter you enter results in a single entry being matched. otherwise an authentication error is returned to the user. The user name and password is the authentication information supplied to the Active Directory server.com). Internal The Internal authentication method assumes the Zimbra schema. The default port is 389. The authentication method is set on a per-domain basis. Example of the search filter is (mail=%u@mycompany.
When you create a virtual host. the authentication is completed against that domain. For example. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. users enter only their user name and password. • Use DN/Password to bind to external server. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. If you use SSL. https:// mail. users can login to their accounts without having to specify the domain name as part of their user name. It would be entered as ( dc=server. The authentication request searches for a domain with that virtual host name. To search within a specific part of your directory. • AD LDAP URL and whether to use SSL. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. The virtual host requires a valid DNS configuration with an A record. dc=com). Enter the active directory LDAP address. The general domain configuration does not change. The default port is 389. When the Zimbra login screen displays. Zimbra Collaboration Suite Appliance ZCA 6. When the virtual host is found.0. You can configure multiple external active directory hosts.Managing ZCA Configuration • LDAP search base. The name of the domain for the active directory server. Users enter the virtual host name as the URL address. You configure the following settings: • AD domain name. If the filter you entered cannot be run using an anonymous bind. enter a search base. the default port is 636. Zimbra Web Client users can log in without having to specify the domain name as part of their user name.com.7 31 .company. Virtual hosts are configured from the administration console Domains>Virtual Host tab.
• The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. This is required only for ZCA to Exchange free/busy replication. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain.7 Zimbra Collaboration Suite Appliance . To set free/busy interoperability. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. • Web interface to Exchange public folders needs to be available via IIS. This is required only if there is Zimbra Appliance to Exchange free/busy replication.0. 32 ZCA 6.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. the Exchange systems must be set up as described in the Exchange Setup Requirements section. Exchange 2003/2007 Setup Requirements For Exchange 2003.
• Form is authentication to Exchange as HTML form based authentication. • Basic is authentication to Exchange via HTTP basic authentication. • Microsoft Exchange Authentication Scheme. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . • Microsoft Exchange User Name and Password. The following are included: • com_zimbra_date. Zimbra Collaboration Suite Appliance ZCA 6. • O and OU used in the legacyExchangeDN attribute. Set at the global level this applies to all accounts talking to Exchange. ou= .0. • com_zimbra_email. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. URL link to quickly go to the website specified in an email message. either Basic or Form. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. Note: To find these settings on the Exchange server.Managing ZCA Configuration • Microsoft Exchange Server URL. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA.7 33 . Dates or time in the message to see their calendar schedule for that date or time. Email addresses/names. This is the Web interface to the Exchange. This is the name of the account in AD and password that has access to the public folders. This sets up a mapping from the ZCA account to the corresponding object in the AD. • com_zimbra_url. to see contact information from the address book for this name. and cn= settings.
0. If a Zimlet should not be turned off from ZWC. Check the Zimlets that should be enabled for the domain. 34 ZCA 6.Administrator’s Guide • com_zimbra_phone. You can change the base colors of themes for a domain from the administration console. Phone numbers to quickly place a call. select mandatory. The foreground color is the text color displayed. • com_zimbra_ dnd. • com_zimbra_ymemotiocons. The default text color is black. to add a textual portrayal of different facial expressions to their messages. All Zimlets that are deployed are displayed in the Domain>Zimlets tab.7 Zimbra Collaboration Suite Appliance . Note: This feature does not work with Internet Explorer. • Foreground color of the themes. VOIP software. Emotiocons. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. The emoticons are available from a link on the compose toolbar. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. Drag and Drop files on to their email message. The text color usually does not need to be changed. such as Skype or Cisco VOIP phones must be installed on the user’s computer.
tabs. and selection highlight. have been designed with graphics or color codes that are not changed when you change the base color. Waves and Yahoo. Hot Rod. The secondary color is the color used for the toolbar. the clicked item from a right-click or other drop-down menu selection. the background color displays with the logo. Zimbra Collaboration Suite Appliance ZCA 6.7 35 . In the following image. • Selection color of the themes. Mail.Managing ZCA Configuration • Background color of the themes. The selection color is the color displayed for a selected item. Note: A number of Zimbra themes are included with Zimbra Appliance. selection headers in the Navigation pane. Variants of the color are used for buttons. In the following image. • Secondary color of the themes. Some of these themes. You may want to disable those themes from user’s Theme preferences selection. background color of the Content and Navigation panes. such as a message. the variant of the background color displays in the login area. such as Lemongrass. This color is the background on the page. The primary background color displayed in the client.0. the selected tab. in this example. and for a selected tab. and the toolbar are displayed in the secondary color.
Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
users may not have these features available. creating different profiles based on user requirements makes it easy to give users the feature sets they need. In an environment that includes users with different email and collaboration requirements.0. Note: Mailbox features are enabled for the Zimbra Web Client users. accounts assigned that profile reflect the change. When IMAP or POP clients are used. Zimbra Collaboration Suite Appliance ZCA 6. You can create a profile from the New link on the administration console dashboard. A default profile is automatically created during the installation of ZCA and you can create additional profiles.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. You might not want to turn this on for all of your users.7 37 . the default profile does not enable mobile sync. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. which allows users to sync their smart phones with their accounts. Click New and select Profile. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. Each account is assigned a profile. In that case. For example. Setting Up Profiles Profiles define which features are enabled for an account. a new profile tab opens. When you change a profile.
If the domain does not have a profile defined.7 Zimbra Collaboration Suite Appliance . Domain Profiles When you create a new domain or edit an existing one. This tab enables the Zimbra Mobile sync feature. and email retention policies. See Chapter 13. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. • Advanced. the default profile is automatically assigned when an account is created. This is a good option if most users on the domain should have the same features enabled. and set password. • Zimbra Mobile. Managing Zimbra Mobile for information about this feature. The features are described in this chapter. the accounts are automatically assigned the default profile. This tab is used to set up account quota. • Email 38 ZCA 6. Note: If you delete a profile that accounts are currently assigned.0.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. you can select the profile that is automatically assigned to users created on that domain. • Features. login. This tab lists all features that can be enabled for user accounts. On this tab you define the profile’s display name and you can describe the profile in any way you want.
Messages can be displayed grouped into conversations or as a message list. Zimbra Collaboration Suite Appliance ZCA 6. If you do not want users to be able to change their account preferences. user-defined filters. The default is to let users manage their preferences. conversation view is the default. and more. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. If this feature is enabled. You configure which email messaging features are enabled.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. HTML compose Users can compose email messages with an HTML editor. Conversations group messages by subject. Users can change the default from the Mail toolbar. Mail Features Mail Conversations Description Enables the email application.0. View link. This is enabled by default in the profile. Features tab. They can specify their default font settings for HTML compose in their account Preferences tab. tags. you can remove the check from Preferences in the profile. mail sorted by conversations. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. user-defined folders.7 39 .
In the account configuration. You can specify a default forwarding address for a user when you create or edit an account. Users can save a search that they have previously executed or built. When Persona is enabled. users can create additional account names to manage different roles. tags. Saved searches 40 ZCA 6. An email with information about the email’s subject. domain. regardless of how many messages that person sends to the address during that week. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account.7 Zimbra Collaboration Suite Appliance .0. They can turn this feature on or off and designate an address from their account Preferences tab. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. sender address and recipient address is sent to the address. attachment. status. you can also specify forwarding addresses that are hidden from the user. Persona The name and address configured for the account creates the primary account persona. Out of office reply Users can create an email message that automatically replies to incoming messages. Advanced search Allows users to build a complex search by date. This is commonly used as a vacation message. Users can change the information from their account Preferences tab. and folders. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. This is the information that the user uses as the From address. Users can also set the start and stop dates for the out of office message. By default a message is sent to each recipient only once every seven days. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. size.
Users can set these up from their Preferences tab. To avoid having mail incorrectly marked as junk. users enter a few letters in their compose header and names listed in the GAL are displayed. Users can access the company directory to find names for their email messages. When this is enabled. An email alias is an email address that redirects all mail to a specified mail account. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Users can set these up from their Preferences Accounts tab.7 41 IMAP access Zimbra Collaboration Suite Appliance . Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. Note: Spam check on a received message is completed before users’ mail filters are run. users can select another folder as the default search folder that is automatically searched from the search field. and Documents pages. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users set up these rules from their account Preferences tab. Users can use third party mail applications. An alias is not an email account. Users can also choose whether to delete the messages on the server after they are downloaded. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. the corresponding actions associated with that rule are applied. You can create an alias for the account.0. Users can turn this feature on or off from their Preferences tab. contacts. ZCA 6. They can add the external account address to their account settings. They can add the external account address to their account settings. Messages identified as spam are moved to the Junk folder.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. such as Thunderbird or Outlook. When Initial search preference is enabled. to access their mailbox using the IMAP protocol. Users cannot change this. When an incoming email message matches the conditions of a filter rule.
Import/ Export folder can be used to export a user’s account data. the Preference. • Preferences for how messages that are replied to or forwarded are composed. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. enable Sharing in the Features tab. • Which folder should be searched first when running a search. contacts. such as Thunderbird or Outlook. tasks. highlight the Mail tab when a message arrives. • Set the display language for ZWC.Administrator’s Guide POP3 access Users can use third party mail applications.. that the Web Client checks for new messages. the messages and attachments are saved on the Zimbra server. in minutes. Import/Export Folder In the advanced Web Client. If more than one language locale is installed on Zimbra Appliance. • Whether to automatically append a signature to outgoing messages. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. This data can be saved to their computer or other location as a backup. Important: To allow users to share their mailbox folders. address books. users can select the locale that is different from the browser language settings. calendars. • Whether to compose messages in a separate window. Check for new mail every. • Whether to save copies of outbound messages to the Sent folder. The default maximum number of white list and black list addresses is 100 on each list. • How often.0. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. including email messages and attachments. Alerts can be set up to play a sound. calendar. to access their mailbox using the POP protocol.7 Zimbra Collaboration Suite Appliance . Users can modify the following mail preferences from their account Preferences Mail tab. and Briefcase folders. Users can modify the following mail preferences from their Preferences Signatures tab.. • Whether to send a read receipt when it is requested. When they retrieve their POP email messages. etc. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. • Set or change email message alerts. and flash the browser.
share calendars with others. not removed from the user’s account. When they run the export command. create multiple calendars. By default. Important: To allow users to share their calendars.7 43 .0. Users can import contacts into their Address Book. Feature Name Address Book Description Users can create their own personal contacts lists. Zimbra Collaboration Suite Appliance ZCA 6. By default. The files must be . address books.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. enable Sharing on the Features tab. Users can import other contact lists into their Address Book and can export their address books as well. and Documents notebooks. enable Sharing in the Features tab. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. Users can modify the following Address Book preferences from their account Preferences Address Book tab. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. and Documents notebooks. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. They can also use search for appointments in their calendars. a Contacts list and an Emailed Contacts list are created in Address Book. establish recurring activities. the data are copied. You can turn the Import/Export feature off from the profile. and delegate manager access to their calendars.csv files. Important: To allow users to share their address books. calendars. two contact lists folders are in the Address Book.
If popup notification is selected. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. The Find Attendees. The filter subject is Calendar Invite. create multiple personal calendars. and popup notification. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. When Group Calendar is not checked. • View calendars as a nested group within different folders. 44 ZCA 6. • Use the QuickAdd dialog to create appointments from the calendar view. • Time-zone list in their appointment dialog.ics) format.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar.0. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • Calendar view they want to see by default.7 Zimbra Collaboration Suite Appliance . 7-day week. This is done from the Preferences Import/Export folder. messages that are marked as invites are run through the filter. work week. the QuickAdd dialog displays when users double-click or drag on the calendar. • Number of minutes before an appointment to be reminded and select how to be notified: sound. or schedule. giving them the opportunity to change time zones while making appointments. and more. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. list. Schedule and Find Resources tabs are not displayed. When this option is enabled. the user must have Yahoo! BrowserPlus™ installed. • First day of the week to display in the calendar. delegate access to their calendar. • Set permissions for free/busy and who can invite the user to a meeting. month. flash the browser title. day. When they select this subject. schedule meetings. The mini-calendar automatically displays in the Calendar view. • Users can import and export their appointments in the standard iCalendar (. • Display the mini-navigation calendar in the Mail view.
Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account.7 45 . • Enable the ability to automatically add invites with PUBLISH method. Important: To allow users to share their task lists. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. enable Sharing in the Features tab. • Be notified of changes made to an appointment by a delegated access grantee. send the file in an email. These files can be accessed whenever they log into the advanced Zimbra Web Client. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. and the public. • Forward calendar invitation to specific addresses. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Task lists can be shared with individuals. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. groups. They can open the file if the application is available on the computer. organize files into different Briefcase folders. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account.0.
and contacts data between mobile devices and the Zimbra server. Administrators manage the shares from the DL’s Shares tab. They can accept the shared item from their ZWC Preferences>Sharing tab. and the public access so that anyone who has the URL can view the content of the folder. When a member is removed from the distribution list. Disabling Preferences Preferences is enabled by default in profiles. external guests that must use a password to view the folder content. and Briefcase folders. the share privileges associated with the DL are revoked. Users can modify the default preferences that are configured for their account. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. members of the distribution list are automatically granted rights to the shared item. including their mail folders. calendars. They can share with internal users who can be given complete manager access to the folder. You can disable preferences and the Preferences tab does not display in users’ mailboxes. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. Users specify the type of access permissions to give the grantee. address books. When internal users share a mail folder. calendar.7 Zimbra Collaboration Suite Appliance . 46 ZCA 6. New members added to the distribution list can be automatically notified about items that are shared with them.0. When a new shared folder is published. users can share any of their folders. Users can manage their shared folders from their ZWC Preferences Sharing folder. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. They cannot change the default configuration for features that are set up for their accounts. When the administrator is notified.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. over-the-air synchronization of email. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. Users must notify the administrator that they have shared a folder with the distribution list. task lists. All members of the list have the same share privileges that the grantee defined for the shared folder. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. existing members of the DL are automatically notified of the new shared item.
and files in Briefcase. login. The default mobile device policy is also enabled. When this threshold is reached. all email messages are rejected and users cannot add files to their account.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. If you set the quota to 0. task lists. The password settings that can be configured are listed below. Calendar meeting information. The percentage threshold for quota notification can be configured. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. When the quota is reached. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts.0. a quota warning message is sent to the user. accounts do not have a quota. Zimbra Collaboration Suite Appliance ZCA 6. Users can be notified that their mailboxes are nearing their quota. Setting Password Policy If internal authentication is configured for the domain. The quota includes email messages. and contacts for users of selected mobile phones. Select Password locked from the Advanced tab Password section. and email retention policies. The AD password policy is not managed by Zimbra. Account quota is the amount of space in megabytes that an account can use. calendar. When the number is reached. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile.7 47 . users cannot add new contacts. you can configure ZCA to require users to create strong passwords. Important: If Microsoft Active Directory (AD) is used for user authentication. you must disable the Change Password feature in their profile. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. When this is enabled.
9 Number of unique new passwords that a user must create before he can reuse an old password. for example !. This type of policy is used to prevent password attacks.7 Zimbra Collaboration Suite Appliance .Z Lower case a . Configuring a minimum and maximum password age sets the password expiration date. Users cannot change their passwords. &. The default minimum length is 6 characters. 48 ZCA 6.0. The default is 10 attempts.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password.z Non-alphanumeric. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. an unlimited number of failed log in attempts is allowed. Configuring the next settings will require users to create more complex passwords. This means the account is never locked out. If this is set to 0. #. % Base 10 digits 0 . They must change it when the maximum password age is reached. The default maximum length is 64 characters. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. The number of failed login attempts before the account is locked out.This should be set if authentication is external. the “failed login lockout” feature is enabled and you can configure the following settings. Users can change their passwords at any time between the minimum and maximum set. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . $.
7 49 .This forces the current session of the account to expire immediately. If this is set to 0. The minimum configuration for email message lifetime is 30 days. . or days the account is locked out. The default is 0. the account is locked out until the correct password is entered. if no activity occurs. or days after which the number of consecutive failed login attempts is cleared from the log. When the message purge function runs is set by the message purge command. You can manually expire a user’s web client session from the administration console Expire Sessions link. or the administrator manually changes the account status and creates a new password.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. The duration of time in seconds. trashed and spam messages is set in the profile.0. hours. The default is 1 hour. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. Activity includes any clickable mouse action. The default is 0. the user can continue attempts to authenticate. minutes. Setting Email Retention Policy The email retention policy for email. The default is 2 days. hours. email messages are not deleted. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. no matter how many consecutive failed login attempts have occurred. Zimbra Collaboration Suite Appliance ZCA 6. such as viewing contents of a folder or clicking a button. minutes.
Features Tab. including mail. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. However. The default is 30 days. Users can change the default version in their preferences.ics files. 50 ZCA 6. if ZWC detects the screen resolution to be 800 x 600. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. tasks. unless they use the menu on the login screen to change to the standard version. calendar. The exported account data file can be viewed with an archive program such as WinRAR archiver. and Briefcase folders. They can export specific items in their account and save the data to their computer or other location. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. users are automatically redirected to the standard Zimbra Web Client. The default is 30 days. This web client works best with newer browsers and fast internet connections. you can disable the feature from the profile. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. including Briefcase and the ability to export your account information. address book and task functionality. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. General Features Section. calendar. Number of days a message can remain in the Junk folder before it is automatically purged. they view the advanced Zimbra Web Client. Users can select which client to use when they log in. contacts. The data are not removed from their accounts. Other Account Configuration Preferences Preferences Import/Export. Any of these files can be imported into their account from the same tab.0. Both web clients include mail. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. When users log in. If you do not want users to the import/export capability.7 Zimbra Collaboration Suite Appliance .csv files. The default ZWC for login is the advanced Zimbra Web Client. From the browser the enter the URL you provide along with their password to log in. Individual contacts are saved as . and individual calendar files are saved as .
Passwords can be from 6 to 64 characters and do not have an expiration date. When you import accounts. Customizing Profiles and Setting Up Mail Policy Rules. Zimbra Collaboration Suite Appliance ZCA 6. you must disable the Change Password feature in their Profile. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange.0. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. The AD password policy is not managed by Zimbra. Important: If Microsoft Active Directory (AD) is used for user authentication. • Are passwords required and can users change their password? Password Options When you provision accounts. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. it can be added as part of the .7 51 .csv or . Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain.xml file and is set when the account is provisioned. if the password is known.
and last name. the New Account Wizard opens and steps you through the information needed to create an account. • Users first. When you select New>Account from the dashboard toolbar. The only information needed to create an account is the account name and the last name. • Profile to be assigned which enables features for the account. The account information that can be configured includes: • Account name. including phone number. middle. 52 ZCA 6. • Password to be used. not the email address. The default profile is automatically selected if you do not select a profile. the mailbox is created on the domain and a directory account is created on the LDAP server. and password. This is the friendly name. • Contact information. company name.7 Zimbra Collaboration Suite Appliance . This is the name used in the email address. • Aliases to be used. and address. Creating a Single Account You create one account at a time from the administration console dashboard. • Display name that appears in the user’s messages.Administrator’s Guide Creating User Accounts When you create user accounts. Each account is assigned a profile that defines features for the account.0.
the file is removed from the server. In addition. From the administration console. either Active Directory or an LDAP server. Users must change their password the first time they log on to their accounts. click Import Accounts. Managing the Import Process 1. The wizard guides you through importing accounts from an external directory. • Setting up the LDAP directory connection. If you add contact information about the account and use the internal GAL. Download this file for future reference. Zimbra Collaboration Suite Appliance ZCA 6. Choose a secure location to store it as it may contain password information for all of your users. If you want to make sure users change a password that you create. By choosing the download option. The import wizard configuration details include: • Generating passwords for the accounts.csv format with a list of new accounts. you can enter how many records to fetch for this import.7 53 . make sure you download the list of provisioned accounts as this will list the passwords for each account. Advanced Tools.0.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. the mailbox is created on the mailbox server. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. you can enable Must Change Password for the account. When the end-user logs in for the first time or when an email is delivered to the user’s account. You enter details for connecting to your AD or LDAP server. the wizard generates a report in a . If you choose to generate random passwords for each account. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. that information is available in the LDAP directory. The wizard downloads account information from your directory and creates the accounts on ZCA. When this is complete.
which means that no limits are set. or • Use the same password for all new accounts. accounts from domains that do not exist on ZCA are not created. • Check Require users to change the password after first login. On the Directory connection dialog. The default is 8 characters. 5. Disabling this option. enter the details for connecting to your Active Directory or other LDAP server. 6. On the Bulk provisioning options dialog. so that when an account is imported and the domain they were on is not created on ZCA. set the password configuration option you want to use and click Next. you must download the . The following options can be set: Set either • Generate a random password for each account.Administrator’s Guide 2. Enter the maximum accounts to import at one time. On the Overview dialog. Enable Automatically create missing domains. 4. • Length of generated password.0. If you do not enable Automatically create missing domains. 3. 54 ZCA 6. the domain is automatically created. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. The default is 0. The password can be from 6 to 64 characters.7 Zimbra Collaboration Suite Appliance . select whether to import accounts from Active Directory or from another LDAP directory. You need to give the password information to each user. If the wizard generates random passwords for each account.csv file that is created as this file lists the passwords that were created.
last names. Check SSL if this is used • Bind DN and bind password • LDAP filter. You can change the filter.7 55 .0. Here you can define search criteria to collect the type of account information you want to import. • LDAP search base is used to configure what subsection of the LDAP forest to search. including email address. but you can change this • Use Security. individual first. postal and phone information if it is available.example. The filter in the field (objectClass=organizationalPerson).com • By default the port is 3268. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. Zimbra Collaboration Suite Appliance ZCA 6. middle. This dialog also shows the import options you configured.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. is set to gather account information. the LDAP URL is entered as ldap:// ldapdirectory. In this field enter the LDAP search filter to run. click Next. After you complete this dialog.
When the import is complete. Download the . you will not be able to access it again. This list includes the password information for each account. A . The accounts are imported to ZCA. 56 ZCA 6. Note if you choose not to downlaod the file now. Download this file for future reference. By choosing the download option.7 Zimbra Collaboration Suite Appliance . Click Next.csv file that lists the created accounts and their password. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported.Administrator’s Guide 7. 8. the file is removed from the server. Choose a secure location to store it as it may contain password information for all of your users.csv file is created with the list of all provisioned accounts.0.
the folder hierarchy is maintained. When you select the one-step option.xml file from the data on the Active Directory. In the Migration options dialog.7 57 . run the Migration Wizard and configure the migration options and Active Directory log on information.xml file is created. select the migration options.xml file. 3. after the . the ZCS Migration Wizard creates the accounts and import the accounts content based in the . calendars. Before you begin. From the ZCA administration console Advanced Tools tab. On the Overview dialog. create an xml file with the migrating accounts data. This information is used to create an . contacts. Advanced Tools.xml file data. You enter this MAPI profile information in Step 4. • Step 1. Migrating accounts to the Zimbra Appliance is a two step process. • Step 2.0. identify the MAPI profile to use to log into the Exchange server.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. When the user’s files are migrated. click Migration Wizard. run the ZCS Migration Wizard for Exchange one-step migration option using the . Zimbra Collaboration Suite Appliance ZCA 6. From the administration console. 2. and task lists from an existing Microsoft Exchange server to ZCA. click Next. Creating the XML file 1.
Administrator’s Guide Set either • Generate a random password for each account. you must download the . and calendars.7 Zimbra Collaboration Suite Appliance . • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Create user accounts in ZCA is checked to enable the account . address book contacts. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Length of generated password. The password can be from 6 to 64 characters. • Ignore invalid SSL certificate is checked by default. 58 ZCA 6. Uncheck this box if the accounts were already created on ZCA. or • Use the same password for all new accounts.csv file that is created as this file lists the passwords that were created. • Check Require users to change the password after first login. • If some accounts were migrated before. select Ignore previously imported emails so accounts do not have duplicate email messages. The default is 8 characters. tasks. You need to give the password information to each user. If the wizard generates random passwords for each account.xml element for provisioning the account. • Select the items to import the accounts: email messages. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.0. 4.
The default is 0. is set to Zimbra Collaboration Suite Appliance ZCA 6. Check SSL if this is used • Bind DN and bind password • LDAP filter. which means that no limits are set.example. • Enter the maximum accounts to import at one time. The LDAP URL is entered as ldap:// ldapdirectory. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. but you can change this • Use Security. • Server Name. Enter the password for this account.7 59 . • Enter the MAPI profile that is used to connect to the Microsoft Exchange server.com • By default the port is 3268. This domain should be created on ZCA. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. The filter in the field (objectClass=organizationalPerson).Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. Enter the MAPI logon user DN Click Next. • The ZCA administrator account is automatically configured. • • • Mapi profile name.0. enter the following information. On the Active Directory information dialog. 5. In this field enter the LDAP search filter to run. Here you can define search criteria to collect the type of account information you want to import.
60 ZCA 6.0. middle. When you click Next. postal and phone information if it is available. If you need to fix any of the options. click Next.7 Zimbra Collaboration Suite Appliance . click Next. The Review migration options dialog shows the migration options you have configured.Administrator’s Guide gather account information. After you complete this dialog. 6. The migration wizard connects to the Exchange server. You can change the filter. including email address. If the information is correct.xml file is created. click Previous. last names. individual first. the . • LDAP search base is used to configure what subsection of the LDAP forest to search.
Creating Accounts on ZCA 7. you will not be able to access it again. Select One Step Migration and browse to the .0. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. the Import Destination dialog displays.7 61 . Choose a secure location to store it as it may contain password information for all of your users. the Import Completed dialog displays. Zimbra Collaboration Suite Appliance ZCA 6. When you open the migration wizard. By choosing the download option. Users can now log on to their ZCA accounts. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. When you click Next. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. 8. the migration begins and a progress bar is displayed. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. Note if you choose not to download the file now. When the migration is complete. The accounts are now created on ZCA.xml file created on ZCA. the file is removed from the server.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.
Chapter 6 Managing Accounts.0. select Accounts from the Find address. See the ZCA administration console Help for information about how to perform these tasks from the administration console. resources and distribution lists. and profiles menu. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. Resources and Distribution Lists The administration console dashboard is used to manage accounts.7 63 . Zimbra Collaboration Suite Appliance ZCA 6. domains. The user must be told the new password. Passwords can be from 6 to 64 characters and do not have an expiration date. you can quickly change an account's password from the administration console Account toolbar. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Changing Passwords If you use internal authentication.
you can reindex the mailbox to recreate the mailbox’s index file.log warning of a possible corrupt index. • Locked. login is disabled. or restoring the mailbox.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. calendar entries. importing. This index file is required to retrieve search results from the mailbox. the login is disabled and messages are bounced. and tags. Pending is a status that can be assigned when a new account is created and not yet ready to become active. but mail is still delivered to the account. searches may not find all results. • Closed. When a mailbox status is closed. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. An account can be set to maintenance mode for backing up. depending on the number of messages in the mailbox. including all folders. Each mailbox has an index file associated with it. This status is used to soft-delete an account before deleting the account from the server. When you are in an account. When a mailbox status is locked. Active is the normal status for a mailbox account. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. Reindexing a mailbox's content can take some time. The login is disabled and messages are bounced. Any View Mail action to access an account is logged to the audit. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. Mail is delivered and users can log into the client interface. The following account status can be set for an account: • Active. A closed account does not change the account license. • Pending.7 Zimbra Collaboration Suite Appliance . The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. If a user reports an issue performing text searches or a message is logged in the mailbob.0.log file. When a mailbox status is set to maintenance. • Maintenance. Changing an Account’s Status Account status determines whether a user can log in and receive mail. and mail addressed to the account is queued at the MTA. but because searches cannot return results for messages that are not indexed. 64 ZCA 6. Users can still access their mailbox while reindexing is running. the user cannot log in.
deletes the message store. When a Zimbra user’s email address is added to a distribution list. and profiles menu. distribution lists can be created to share items with a group. the user’s account Member Of tab is updated with the list name. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. When users send to a distribution list. If you are not sure that is what you want to do. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. the individual recipient addresses cannot be viewed. The address line displays the distribution list address. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. the account and all the content is deleted. Only administrators can create. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. but the content of the account is still available.0. When you delete an account. Zimbra Collaboration Suite Appliance ZCA 6.7 65 . The 1000 recipients include addresses in distribution lists that are nested within a distribution list. existing members of the list are automatically notified of the new share. and changes the number of accounts used against your license. Important: System accounts designated with the icon and the administrator icon should never be deleted. they are sending the message to everyone whose address is included in the list. but the message is not sent to more than 1000 recipients. You can use this feature to limit the exposure of the distribution list to only those that know the address. change. To see a list of distribution lists. The maximum number of members in a distribution list is 1000 recipients. change the account status to Closed. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. When a distribution list is deleted or the removed. or delete distribution lists.Managing Accounts. This removes the account from the server. The login is disabled and messages are bounced. domains. When a new shared item is published. the distribution list is automatically removed from the Member Of tab. select Distribution Lists from the Find address. This is done in the Shares tab. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console.
An alias is not an email account. When new members are added to the group distribution list. Create Distribution List Aliases A distribution list can have an alias. A Resource Wizard on the administration console guides you through the resource configuration. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. Distribution List Alias tab. User accounts with the calendar feature can select these resources for their meetings. Each account can have unlimited numbers of aliases. The resource accounts automatically accept or reject invitations based on availability. You can view and edit an account’s alias names from the account view.0.7 Zimbra Collaboration Suite Appliance . they are automatically granted the same shared privileges as other members of the group. and delete the alias. This is set up from the administration console. their share privileges are revoked. These accounts do not count against your license. domains. and profiles menu. select Aliases from the Find address. select Resources from the Find address. If you create a distribution list for sharing and do not want the distribution list to receive mail. To see resources available on the ZCA. When you select Aliases from the Manage Addresses Overview pane. and profiles menu. move the alias from one account to another.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. all aliases that are configured are displayed in the Content pane. you can disable the Can receive mail checkbox. To see a list of aliases. When members are removed from the group distribution list. Administrators do not need to monitor these mailboxes on a regular basis. domains. From Aliases you can quickly view the account information for a specific alias. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. You can configure the account with the following details about the resource: 66 ZCA 6. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. The contents of the resource mailboxes are purged according to the mail purge policies.
7 67 . auto-decline on conflict. based on the scheduling policy. When this option is selected. In this case. Because the resource always accepts the invitation. If you set this up. • Location information. a directory account is created in the LDAP server. When this option is selected. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. Resources and Distribution Lists • Type of resource. When the meeting invite is sent. thus more than one meeting could schedule the resource at the same time. The resource account automatically accepts all appointments that are scheduled. users invite the equipment resource and/or location to a meeting. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. contact information. specific building location including building and address. the resource account automatically accepts appointments unless the resource is already scheduled.0. an email is sent to the resource account. You can modify the auto-decline rule to accept some meetings that conflict. the resource account automatically declines all appointments that conflict. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. free/busy information is not maintained. No recurring appointments can be scheduled for this resource. they can view the description of the resource. The free/busy times can be viewed. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. • Auto accept always. Zimbra Collaboration Suite Appliance ZCA 6. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. To schedule a resource. auto decline on conflict. When they select the resource. • Auto accept if available. You can modify the autodecline rule to accept some meetings that conflict. This value is enabled when the resource can be scheduled for only one meeting at a time. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. The following resource scheduling values can be set up: • Auto decline all recurring appointments.Managing Accounts. and. This can be a person to contact if there are issues. including room name. and free/busy status for the resource if these are set up. • Manual accept. and room capacity When you create a resource account.
select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. The resource account is manually managed. Conflict Rules. edit. A delegated user must log into the resource account and accept or decline all requests.7 Zimbra Collaboration Suite Appliance . either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. You can configure the following options to manage the resource. In the Permissions section.0. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. or decline the invites. Invites. If you set both fields. you can change the address • Who can use this resource. the resource declines appointments whenever either of the conditions are met. • An address to forward invites. 68 ZCA 6. If the forwarding address was set up when the account was provisioned. To fully manage a resource account’s calendar. add. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. you can share the resource calendar with a user who is given the manager rights. They can view. remove. accept. you can set up a threshold. For accounts that include the auto decline on conflict value. Users delegated as manager have full administrative rights for that calendar.Administrator’s Guide • No auto accept or decline.
Devices use the native software and UI that is installed on the device to sync. ZCA 6. IPod Touch. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. Windows Mobile 5 (WM5). contacts. and many other phones that support the Active Sync protocol.7 69 . Zimbra Mobile is compatible with IPhone.0. The following diagram shows the flow of data from the server to the mobile. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. and 6 (WM6) devices.
php?title=Mobile_Device_Setup http://wiki. Users can immediately sync their account to their mobile device when this is configured.zimbra.zimbra. In most cases. Older devices do not respond to security policies. Note: Only WM6 devices and IPhones support security policies set by the server. no additional plug-ins are required to be able to use the Zimbra Mobile feature. For details about specific device setup. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. • User name. The Zimbra mailbox server address b.Administrator’s Guide 9.0. and add contacts to their address book. create appointments. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. The user’s Zimbra mailbox domain name 2. The client then connects to the user’s account on the mailbox server. The following may need to be configured in the mobile device: • Server name (address). 70 ZCA 6. The protocol goes through the reverse proxy if it is present in the path. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.com/index. 4. Enter the user’s Zimbra Appliance domain name (DNS). Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts.com/index.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. The user’s username as configured on the account c. 3. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. • Domain. They can send email. Enter the user’s primary Zimbra Appliance account name. Users configure the following information: a. see the Mobile Device Setup pages on the Zimbra Wiki. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. http://wiki.7 Zimbra Collaboration Suite Appliance .
users must enter their PIN. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. the device is locked. Zimbra Collaboration Suite Appliance ZCA 6. Remote Wipe can be used to erase all data on lost or stolen devices. a locally (generated by the device) initiated wipe of the device is performed. To unlock the device. In addition to the rules. the device can sync. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. after the PIN is entered incorrectly more than the specified number of times. the next time a mobile device sends a request to the server. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. This erases all data on the device.7 71 . • When the Number of consecutive incorrect PIN inputs before device is wiped is configured.Managing Zimbra Mobile After the mobile policy is set up.0. after the number of minutes configured. Once the server confirms that the policy is enforced on the mobile device. See the Users’ Mobile Device Self Care Features section. the user is required to fix the PIN before they can sync with the server. If a mobile device is lost or stolen.
the policy requires an alphanumeric PIN. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. The device is returned to its original factory settings. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. Users can directly manage the following device functions from here: • Perform a remote wipe of a device.7 Zimbra Collaboration Suite Appliance . the status of the device in the Preference> Mobile Devices folder shows as wipe completed. stolen.0. Requires that the password includes both numeric and alpha characters. The device does not need to contact the server for this to happen. Forces the user to create a personal identification number on the mobile device. . users must enter their PIN. For example. but a device that only supports a numbered PIN can still be used. To unlock the device. Once the wipe is complete. Number of failed login attempts to the device before the device automatically initiates a local wipe. How long the device remains active when not in use before the device is locked. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. A user selects the device to wipe and clicks Wipe Device. the wipe command is initiated. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. or no longer being used. If a mobile device is lost. 72 ZCA 6. The next time the device requests to synchronize to the server.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
changing password policy 73 mobile device. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. expire 49 setting up profiles 37 settings tab 19 shared items. user self care 72 mobile devices. location 15 resources. managing 46 shares tab. setting 47 password. trial 21 license. failed login policy 48 persona 40 POP3. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. setting 47 47 9 M mail filters 41 mail filters. setting up notification quotas. mobile device 70 session idle lifetime 49 session time out policy.ics import preferences on ZWC 42 importing accounts 53 importing accounts. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. 49 sessions. domain 38 profiles. maintaining calendars 67 resources. equipment 15 resources. reindexing 64 mailbox.Administrator’s Guide group calendar.0. using to migrate accounts 61 mobile device. password strength policy settings 72 mobile device. changing admin 10 password. creating xml file 57 migration wizard. managing 66 resources. security policy 70 mobile devices. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. Zimbra 21 location resources 66 logging into the admin console Q quota. distribution list 46 50 N New menu 15 76 ZCA 6. standard web client security policy.7 Zimbra Collaboration Suite Appliance . sharing 68 resource conflict rules 68 resources 16 resources. installing 22 license. address book 47 quota. external access 41 postmaster alias 10 profiles 16 profiles. enabling 44 group sharing. passwords 53 importing process for accounts 53 interop 32 44 L license. managing 68 resource calendar. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in .
mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. import/export account data Zimlets 33 42 77 ZCA 6. for mail filters 41 standard web client.sharing. notifying distribuion list 66 spam message lifetime 50 spam white list.7 Zimbra Collaboration Suite Appliance . setting as default support 7 system accounts 15. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.0. 65 50 T tasks feature 45 themes. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device.
0.Administrator’s Guide 78 ZCA 6.7 Zimbra Collaboration Suite Appliance .
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