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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . 39 Address Book . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . 51 Password Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . 53 Migrating Accounts and Content. 38 Email messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
read.0 collaboration and messaging software for enterprises. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. Administrators centrally manage the appliance from the administration console.Chapter 1 Introduction Zimbra is the leader in open source. forward. Web 2.7 5 . and Standard Zimbra Web Client as an HTML client. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. and government agencies. reply. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients.0. This guide is intended for system administrators responsible for creating and maintaining accounts. educational institutions. service providers. Some of the features that can be found in the web client include: • Compose.
• Create and mange user accounts. distribution lists. The console offers the following management features: • Dashboard with task based management features.Administrator’s Guide • Share calendars. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. address book lists with others • Set mailbox usage preferences.7 Zimbra Collaboration Suite Appliance . including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create.0. email folders. resources.
This guide provides a product overview.com to purchase Zimbra Collaboration Suite • Contact firstname.lastname@example.org If you encounter problems with this software.zimbra. • Zimbra Web Client Help.Zimbra. Available Documentation The following documentation is available: • Administrator Guide. the effective date. http://www. This trial license is good for 60 days. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. The latest notes can be found on the Zimbra website. go to http://bugzilla.com/support/support_overview. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.7 7 . The help topics describe how to use the features of the Zimbra Web Client. and a description of administration tasks and configuration options. see the Zimbra website.Zimbra. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. Late-breaking news for product releases and upgrade instructions are contained in the release notes.com.0. • Contact sales@Zimbra. • Release Notes. Zimbra Collaboration Suite Appliance ZCA 6.com to submit a bug report.com to join the community and to be a part of building the best open source messaging solution.zimbra. Support and Contact Information Visit www.com for support issues.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. and expiration date of the regular license. Make sure to provide enough detail so that the bug can be easily duplicated. For information about the Zimbra support program. www. We appreciate your feedback and suggestions. • Zimbra administration console Help. a trial license was automatically installed. When you installed ZCA.
Administrator’s Guide 8 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. This tab is used when a ZCA version is updated.0. • Zimbra Status tab. address settings. if they are configured.xxx. The administrator can download and install the update from this tab.xxx.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. This tab shows the network status. This shows the status of the ZCA services. • Update tab. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. • Network tab. and proxy server settings. • Zimbra Administration tab. Zimbra Collaboration Suite Appliance ZCA 6. This tab opens the admin dashboard used to manage accounts and domains. Zimbra Collaboration Suite Appliance summary tab.xxx:5480 You can find the IP address on the vSphere Client. The administration console consists of the following four main tabs.7 9 .
The password can be changed at any time from the Accounts toolbar. When all services are green. This address is where notification messages from the operating system are sent. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. 10 ZCA 6. This tab also shows the amount of free mail storage disk space remaining. the first page that is displayed shows the Zimbra services.Administrator’s Guide • The user name is vmware. Two aliases for the administrator account are created during install: • Postmaster. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. The Zimbra Status tab opens and shows that status of all services.7 Zimbra Collaboration Suite Appliance . the message is forwarded to the administrator mailbox. if an untrusted connection warning displays. If you did not change the default settings during the installation. the anti-virus notification is sent directly to the admin account. Other appliance reports may be sent to the admin account as well.0. You should log on to this account frequently. click the Zimbra Administration tab. ignore the warning and select the option to continue. This opens the administration dashboard where you manage ZCA accounts and domains. Select the administrator account and change the password. • The password is the password of the VMware virtual machine set during the installation of ZCA. • Root. Zimbra Status Tab When you log on to ZCA. Services that are not running display in red. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Note: When you log in to the ZCA administration console the first time. If users reply to this postmaster address.
Zimbra Collaboration Suite Appliance ZCA 6. but should be. and to send notification to recipients alerting that a mail message with a virus was not delivered.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. the message is delivered to the recipient’s Junk folder. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. When a message is tagged as spam. The accounts created are listed in the accounts list. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. These addresses are automatically configured to work with the spam training filter. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. • Spam Training User to receive mail notification about mail that was not marked as junk.0.7 11 . to send notification to administrators when a virus has been found. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. Messages tagged above 75% are always considered spam and are discarded. The anti-virus software is configured to block encrypted archives. but should not have been.
the notification address for anti-virus alerts is configured. In addition. The LDAP directory service is used for internal authentication. Anti-virus protection is enabled for each server when the Zimbra software is installed. attachments. a notification is automatically sent to that address. and briefcase folders. Each account has an unique mailbox ID that is the primary point of reference to identify the account.7 Zimbra Collaboration Suite Appliance . Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. Mailbox Service The mailbox service manages all accounts’ mailbox content. This is referred to as the GAL. By default. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. ZCA uses the LDAP directory to look up user addresses from within the company. 12 ZCA 6. The default is to set up the admin account to receive the notification.0. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV.Administrator’s Guide The anti-virus protection is enabled for each server during installation. When a virus has been found. including messages. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. calendars. contacts. During ZCA installation. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body.
Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. used to manage the daily ZCA activity for accounts.com/products • For documentation: http://www. you are directed to use this link by Zimbra support to help diagnose issues.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA.7 13 . you should plan to add additional disk space. • Settings.hyperic. but is available for Zimbra support to troubleshoot issues. The information is not available for administrator’s review. • Dashboard. the results are saved to a zip file that can be forwarded to support. used to manage server configuration and to create a policy for attachments received with email messages. For more information about Hyperic HQ go to the following links: • For product description: http://www. The console includes three tabs that make it easy to quickly find items in the console. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. and utilization. In most cases.0. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. The storage space is used to save the content of users’ accounts. Zimbra Collaboration Suite Appliance ZCA 6. performance. HQ's default metric collection provides real time monitoring of availability.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. When you run a diagnostics of ZCA.hyperic.
Administrator’s Guide • Advanced Tools. domains. used to manage the Zimbra Appliance license and certificates. and profiles area. select the item from the menu on the right of the Find address. distribution lists. When you view All addresses. profiles. and resources. This tab includes tools for migrating and importing accounts.7 Zimbra Collaboration Suite Appliance . Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. 14 ZCA 6.0. To view each of these items in the Content pane. domains. You can identify the type of account from the icon. the Content pane shows all addresses in ZCS. aliases.
From the dashboard you can manage the following items. These are specific accounts used by ZCA. Distribution lists do not count against your ZCA license. distribution lists. aliases.Working in the Administration Console This icon represents system accounts. System accounts include the spam filter accounts for junk mail.7 15 . This icon represents a resource location account. domains. This account counts against your ZCA license. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. This icon represents a distribution list. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. (spam and ham) and GALsync account if you configure GAL for your domain. This type of account counts against your ZCA license account limit.0. When you delete an account. distribution lists. This icon represents a resource equipment account. This icon represents an alias account. Do not delete this account! This icon represent user accounts. Only one administrator account can be created. profiles. the ZCA license account limit reflects the change. Aliases do not count against your ZCA license. domains. profiles. Zimbra Collaboration Suite Appliance ZCA 6. • Create new accounts. aliases. Resource accounts do not count against your ZCA license. Do not delete these accounts! This icon represents the administrator account.
The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. Lists all distribution lists. configure GAL. • Resources. edit.Administrator’s Guide • Accounts. and configure the authentication mechanism to be used for that domain. Lists all accounts.0. Lists profiles that have been created. profiles. the default profile is displayed. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. or delete profiles.7 Zimbra Collaboration Suite Appliance . setting options. • Profile. Lists location or equipment that can be scheduled for a meeting. • Distribution Lists. • Aliases. • Domains. Lists all aliases that have been created in user accounts. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. You can create new distribution lists and add to or delete members from a distribution list. Lists the domain in the Zimbra Appliance environment. You can create and manage domains. You can create. passwords and aliases for an account. In the Accounts folder. As a minimum. you create and manage end-user accounts. You can create new resources and set the scheduling policy for the resource.
and host name. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. • The Address tab can be used to change the network addresses if you move the server to a new network. DNS server address.7 17 . gateway. You can set specific addresses or you can select to obtain the configuration from DHCP server.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. • The Status tab displays the Zimbra Appliance network status.0. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. When you make changes to the network settings. Zimbra Collaboration Suite Appliance ZCA 6. including IP address. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. netmask.
Administrator’s Guide 18 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
0. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.7 19 . Zimbra Collaboration Suite Appliance ZCA 6.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. You can change this.
• Maximum size of an uploaded file for Documents or Briefcase. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. an email loop is created. 20 ZCA 6. such as . The default is 10 Mb. users can upload files up to 10240K in size to their accounts. scripts.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. Setting Up Relay MTA for External Delivery Setting this parameter is optional. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. resulting from mail servers. You can change this on the General Information tab. (An email loop is an infinite loop phenomenon. The relay host name is the appliance MTA to Gateway host. This is the default. This is changed from the Settings>Attachments tab.7 Zimbra Collaboration Suite Appliance . If one such automatic response triggers another automatic response on the other side. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. or email clients that generate automatic replies or responses.0. or used as a third-party anti-virus and anti-spam gateway. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server.zip. If you set the default to 0. This is the maximum size of a file that can be uploaded into Briefcase. • Relay MTA for external delivery. This also used as the assumed domain name when only a user name but not the domain is provided. Important: Use caution when setting a relay host to prevent mail loops. This is configured during the installation of ZCA.Administrator’s Guide • Default domain name. there is no limit to the size of the upload.
Managing the Zimbra License A Zimbra license is required in order to create accounts. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. When you installed ZCA.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. If you do not want to send a notification to the recipient when messages are blocked.7 21 .0. This trial license is good for 60 days. Zimbra Collaboration Suite Appliance ZCA 6. the effective date. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. Files attached to email messages can only be viewed in HTML. • Do not restrict viewing attachments. When you purchase. You can select from the common extension types that are listed or add other types of extensions. you must update the server with the new license information. or change the Zimbra license. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. a trial license was automatically installed. Users cannot view any attachments sent with their email messages. you can disable this feature. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. renew. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. and expiration date of the regular license. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. • Allow viewing attachments only in HTML. You can also restrict receiving attachments by the file extension type.
7 Zimbra Collaboration Suite Appliance . number of accounts purchased. You can purchase additional accounts or you can delete existing accounts. This is useful when you use a self-signed certificate and want to change the expiration date. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. when you log on to the administration console a reminder notice is displayed.Administrator’s Guide Current license information. Two types of certificates can be used. A certificate is the digital identity used for secure communication between different hosts or clients and servers. When ZCA is installed. self-signed and commercial certificates. Self-signed certificates are normally used for testing. expiration date. and the number of accounts used can be viewed from the Advanced Tools>License tab. A self-signed certificate is automatically deployed when ZCA is installed. The default is 365 days. Certificates are used to certify that a site is owned by you. Managing Your Self-Signed or Commercial Certificates You can view. update. you will not be able to create new accounts. but when you log in to the appliance administration console the first time. 22 ZCA 6. • A self-signed certificate is an identity certificate that is signed by its own creator. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. a security alert is displayed and you will need to accept the warning to be able to log in.0. Starting 30 days before the license expires. and install self-signed and commercial certificates from the administration console Advanced Tools tab. When the number of accounts created is equal to the number of accounts purchased. issue date. the self-signed certificate is automatically installed and can be used. including license ID. You must renew your license within 30 days of the expiration date.
company. To generate the CSR. you use the Certificates Wizard to install the certificate on ZCA.0. you complete a form with details about the domain. You download the CSR from the Zimbra server and submit it to a CA. They issue a digitally signed certificate. Zimbra Collaboration Suite Appliance ZCA 6. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. and then generate a CSR with the RSA private key.7 23 . An asterisk (*) is added to the Common Name field. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). before you generate the CSR you must know the following details: • Common Name (CN). As you enter information about your company. This is the exact domain name that should be used to access your Web site securely. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. check this box. and when you receive the certificate. and country. such as VeriSign or GoDaddy. You save this file to your computer and submit it to your commercial certificate authorizer.Managing ZCA Configuration To obtain a commercially signed certificate.
7 Zimbra Collaboration Suite Appliance . Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. the client ignores the common name and tries to match the server name to one of the SAN names. 24 ZCA 6. The city you want the certificate to display as your company location • Organization Name (O). You can create multiple SANs. including validation days that shows when the certificate expires. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. when users log on to the accounts. a security alert warning is displayed. You should renew your certificates before it expires. When the alternate name is entered here. The state/province you want the certificate to display as your company location • City (L).0. If a certificate expires.Administrator’s Guide • Country Name (C). When SAN is used the domain name is compared with the common name and then to the SAN to find a match. Your company name • Organization Unit (OU). The country you want the certificate to display as your company location • State/Province (ST).
0. external LDAP. When you select Domains from the Find address. • The authentication mechanism is Internal • The Virtual Hosts.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. The following settings can be configured for your default domain or when you create a new domain. When you set up a domain. Select the domain to edit from the list. domains and profiles menu. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. internal. Zimbra Collaboration Suite Appliance ZCA 6. External LDAP server or Active Directory.7 25 . a list of domains is displayed. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. you can configure the following: • Global Address List (GAL) mode. or both • Domain authentication mode. either Internal LDAP server. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal.
0. The URL displays as http://publicservicename.com/home/username/ sharedfolder. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. To make sure that the time is displayed the same in one or the other client. If the majority of your uses are located in another time zone. 26 ZCA 6. When you configure a pubic service hostname. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. Public service hostname This is the host name to be used for REST URLs. and Briefcase folders. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname.domain. Users can change the time zone from their accounts’ Preferences>General folder. This is the URL that is used when users share items such as calendars. email folders. Each domain can be configured with the public service host name to be used for REST URLs. When users use the advanced Zimbra Web Client. the name of that server must be entered in Inbound SMTP Hostname field. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. This is commonly used when sharing within Zimbra Appliance. set that here.7 Zimbra Collaboration Suite Appliance .
When a domain status is marked as locked. If an account’s status setting is marked as closed. When the domain status is marked as maintenance. The Zimbra LDAP server is used for directory lookups. Zimbra Collaboration Suite Appliance ZCA 6. the account’s status overrides the domain status setting. If an account’s status setting is marked as closed. Domain status can be set as follows : • Active. The GAL mode setting for each domain determines where the GAL lookup is performed.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. Note: If an account has a different status setting than the domain setting. For the initial set up the default profile created during the installation is assigned to the domain. and accounts and distribution lists cannot be created. users cannot log in to check their email. The default setting is Internal mode. the account’s status overrides the domain status setting. This is sometimes referred to as the company directory or company “white pages. deleted. • Locked. The GAL search options are as follows: • Internal. If you create additional profiles. their email is queued at the MTA. • Suspended. you can assign another profile to the domain.” ZCA uses the GAL to look up user addresses from within the company. Domain Status The domain status is active in the normal state. the account status overrides the domain status. the account’s status overrides the domain status setting. Active is the normal status for domains.0. GAL is configured on a per-domain basis. • Closed. or modified. Accounts can be created and mail can be delivered. but email is still delivered to the accounts. users cannot log in and their email is queued at the MTA. The closed status overrides an individual account’s status setting. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes.7 27 . Users can log in and mail is delivered. When a domain status is marked as closed. users cannot log in. login for accounts on the domain is disabled and messages are bounced. Changing the status also can affect the status for accounts on the domain. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. When the domain status is marked as suspended. If an account’s status setting is marked as maintenance or closed. • Maintenance.
changes you make to the address book are deleted. 28 ZCA 6. The address book in these accounts is used to sync the LDAP server contact data. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. you can configure different search settings and sync settings. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. GALsync accounts When an internal or external GAL is set up. Internal and external directory servers are used for GAL lookups. mail routing. You should not modify the GAL sync account address book directly. a GAL sync account is created for each LDAP data source. Configuring GAL Search for Internal GAL When you select Internal. the traditional LDAP based search is run. but users also need to be able to sync to the GAL.0. you can configure GAL search and GAL sync separately. When you configure the external GAL mode. the GAL sync account is updated with new contact. modified contact and deleted contact information.). During the sync. When the LDAP syncs the GAL to the account. • Both. When the GAL sync account syncs to the LDAP. Configuring GAL Search for External GALs When you configure an external GAL. etc. All other directory services use the Zimbra LDAP service (configuration. no additional configuration is required. If the GALsync account is not available for some reason. all GAL contacts from the LDAP are added to the GAL address book. External directory servers are used for GAL lookups.Administrator’s Guide • External.7 Zimbra Collaboration Suite Appliance . These accounts display in the administration console accounts list. You can configure multiple external LDAP hosts for GAL.
and to use DN password to bind to the external server. the port is 636. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. For AD. You must configure the LDAP URL. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). LDAP filter. • Use DN Password to bind to external server. no other configuration is required. The user name and password is the authentication information supplied in the bind operation to the directory server. ( dc=server. The port is 389.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. • Autocomplete filter. The following is an example of the filter string. If the filter you entered cannot be run using an anonymous bind. and then verifies that the entry matched is either a Zimbra account or distribution list. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. dc=com). To search within a specific part of your directory. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. • LDAP filter. For LDAP. • LDAP search base. Enter the LDAP address.7 29 . The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. This is the default. • External LDAP. The Internal authentication uses the Zimbra directory server for authentication on the domain. The parameters in a filter you construct determine the thoroughness of a search. gn. To enable the ability to let users use the Autocomplete from GAL feature. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn.). the autocomplete filter must be configured. If you use SSL. etc. enter a search base.0. When you select Internal. Zimbra Collaboration Suite Appliance ZCA 6. adAutoComplete is the default filter. The filter defines the search rules used for directory searches. For example. A search filter must be specified. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal.
otherwise an authentication error is returned to the user.com).0. The authentication method is set on a per-domain basis. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. You can configure multiple external LDAP hosts. You should ensure that the filter you enter results in a single entry being matched. • LDAP filter. No additional configuration is necessary. Internal The Internal authentication method assumes the Zimbra schema. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. The default port is 389. You identify the Active Directory domain name and URL. The user name and password is the authentication information supplied to the Active Directory server. Check either to use SSL or StartTLS. The default is to use the internal method as the authentication mode.7 Zimbra Collaboration Suite Appliance . External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. the connection is closed and the password is considered valid. If this bind succeeds. Example of the search filter is (mail=%u@mycompany. the default port is 636. Enter the LDAP address.Administrator’s Guide • External Active Directory. 30 ZCA 6. If you use SSL.
the default port is 636. The name of the domain for the active directory server.0. The default port is 389. When the virtual host is found. The virtual host requires a valid DNS configuration with an A record. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. You can configure multiple external active directory hosts. Virtual hosts are configured from the administration console Domains>Virtual Host tab. If the filter you entered cannot be run using an anonymous bind. For example. dc=com). Enter the active directory LDAP address. You configure the following settings: • AD domain name. Zimbra Collaboration Suite Appliance ZCA 6. The authentication request searches for a domain with that virtual host name.com. Users enter the virtual host name as the URL address. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. To search within a specific part of your directory. https:// mail. When the Zimbra login screen displays. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. the authentication is completed against that domain. users can login to their accounts without having to specify the domain name as part of their user name.7 31 . It would be entered as ( dc=server. users enter only their user name and password. • Use DN/Password to bind to external server.company. enter a search base. If you use SSL. • AD LDAP URL and whether to use SSL. When you create a virtual host. The general domain configuration does not change.Managing ZCA Configuration • LDAP search base.
the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. Exchange 2003/2007 Setup Requirements For Exchange 2003. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. This is required only for ZCA to Exchange free/busy replication. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and.0. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. 32 ZCA 6. This is required only if there is Zimbra Appliance to Exchange free/busy replication. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. To set free/busy interoperability.7 Zimbra Collaboration Suite Appliance . the Exchange systems must be set up as described in the Exchange Setup Requirements section. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. • Web interface to Exchange public folders needs to be available via IIS.
Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . Note: To find these settings on the Exchange server. to see contact information from the address book for this name. ou= . This is the name of the account in AD and password that has access to the public folders. URL link to quickly go to the website specified in an email message. • O and OU used in the legacyExchangeDN attribute. • Microsoft Exchange Authentication Scheme. Email addresses/names. • com_zimbra_url. • Microsoft Exchange User Name and Password. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. This sets up a mapping from the ZCA account to the corresponding object in the AD.Managing ZCA Configuration • Microsoft Exchange Server URL. either Basic or Form. Dates or time in the message to see their calendar schedule for that date or time. Set at the global level this applies to all accounts talking to Exchange. • Basic is authentication to Exchange via HTTP basic authentication. Zimbra Collaboration Suite Appliance ZCA 6. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute.0. • Form is authentication to Exchange as HTML form based authentication. The following are included: • com_zimbra_date. • com_zimbra_email. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. and cn= settings.7 33 . This is the Web interface to the Exchange.
The text color usually does not need to be changed. VOIP software. The foreground color is the text color displayed. Phone numbers to quickly place a call. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. Emotiocons. Drag and Drop files on to their email message. The emoticons are available from a link on the compose toolbar. Note: This feature does not work with Internet Explorer. • com_zimbra_ dnd. 34 ZCA 6.Administrator’s Guide • com_zimbra_phone. • com_zimbra_ymemotiocons. select mandatory. If a Zimlet should not be turned off from ZWC. You can change the base colors of themes for a domain from the administration console.7 Zimbra Collaboration Suite Appliance . • Foreground color of the themes. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. to add a textual portrayal of different facial expressions to their messages. Check the Zimlets that should be enabled for the domain.0. such as Skype or Cisco VOIP phones must be installed on the user’s computer. The default text color is black. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox.
0. Note: A number of Zimbra themes are included with Zimbra Appliance. the background color displays with the logo. Some of these themes. have been designed with graphics or color codes that are not changed when you change the base color.Managing ZCA Configuration • Background color of the themes. the selected tab. Variants of the color are used for buttons. and the toolbar are displayed in the secondary color. The selection color is the color displayed for a selected item. tabs. Waves and Yahoo. Hot Rod. and for a selected tab. background color of the Content and Navigation panes.7 35 . such as a message. In the following image. • Selection color of the themes. the clicked item from a right-click or other drop-down menu selection. This color is the background on the page. and selection highlight. In the following image. the variant of the background color displays in the login area. selection headers in the Navigation pane. You may want to disable those themes from user’s Theme preferences selection. • Secondary color of the themes. in this example. The secondary color is the color used for the toolbar. The primary background color displayed in the client. Zimbra Collaboration Suite Appliance ZCA 6. such as Lemongrass. Mail.
0.Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .
When IMAP or POP clients are used. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. a new profile tab opens. A default profile is automatically created during the installation of ZCA and you can create additional profiles. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. creating different profiles based on user requirements makes it easy to give users the feature sets they need. the default profile does not enable mobile sync.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. users may not have these features available. When you change a profile. Click New and select Profile.0. In that case. which allows users to sync their smart phones with their accounts. You might not want to turn this on for all of your users. Note: Mailbox features are enabled for the Zimbra Web Client users. accounts assigned that profile reflect the change. For example. In an environment that includes users with different email and collaboration requirements.7 37 . Each account is assigned a profile. You can create a profile from the New link on the administration console dashboard. Zimbra Collaboration Suite Appliance ZCA 6. Setting Up Profiles Profiles define which features are enabled for an account.
If the domain does not have a profile defined. The features are described in this chapter. • Email 38 ZCA 6. • Advanced. This tab is used to set up account quota. See Chapter 13. the accounts are automatically assigned the default profile. This is a good option if most users on the domain should have the same features enabled.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. On this tab you define the profile’s display name and you can describe the profile in any way you want. Domain Profiles When you create a new domain or edit an existing one. This tab enables the Zimbra Mobile sync feature. the default profile is automatically assigned when an account is created.0. • Zimbra Mobile. This tab lists all features that can be enabled for user accounts. and set password. Managing Zimbra Mobile for information about this feature. you can select the profile that is automatically assigned to users created on that domain. Note: If you delete a profile that accounts are currently assigned.7 Zimbra Collaboration Suite Appliance . login. • Features. and email retention policies.
Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. mail sorted by conversations. user-defined filters. HTML compose Users can compose email messages with an HTML editor. Messages can be displayed grouped into conversations or as a message list. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. tags. This is enabled by default in the profile. Conversations group messages by subject.7 39 . conversation view is the default. user-defined folders. View link.0. Mail Features Mail Conversations Description Enables the email application. They can specify their default font settings for HTML compose in their account Preferences tab. If this feature is enabled. If you do not want users to be able to change their account preferences. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. The default is to let users manage their preferences. You configure which email messaging features are enabled. Zimbra Collaboration Suite Appliance ZCA 6. you can remove the check from Preferences in the profile. Users can change the default from the Mail toolbar. and more. Features tab.
Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. and folders. By default a message is sent to each recipient only once every seven days. This is commonly used as a vacation message. Users can change the information from their account Preferences tab. Advanced search Allows users to build a complex search by date. Users can also set the start and stop dates for the out of office message. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. tags. status. An email with information about the email’s subject.0. Users can save a search that they have previously executed or built. Out of office reply Users can create an email message that automatically replies to incoming messages. Saved searches 40 ZCA 6. users can create additional account names to manage different roles. You can specify a default forwarding address for a user when you create or edit an account. domain. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. size. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. When Persona is enabled. you can also specify forwarding addresses that are hidden from the user. Persona The name and address configured for the account creates the primary account persona.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. In the account configuration.7 Zimbra Collaboration Suite Appliance . sender address and recipient address is sent to the address. regardless of how many messages that person sends to the address during that week. This is the information that the user uses as the From address. attachment. They can turn this feature on or off and designate an address from their account Preferences tab.
the corresponding actions associated with that rule are applied. When this is enabled. ZCA 6.7 41 IMAP access Zimbra Collaboration Suite Appliance . users can select another folder as the default search folder that is automatically searched from the search field. to access their mailbox using the IMAP protocol. contacts. and Documents pages. When an incoming email message matches the conditions of a filter rule. such as Thunderbird or Outlook. Users can set these up from their Preferences tab. Users can also choose whether to delete the messages on the server after they are downloaded.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Users cannot change this. Users set up these rules from their account Preferences tab. Users can turn this feature on or off from their Preferences tab. An email alias is an email address that redirects all mail to a specified mail account. They can add the external account address to their account settings. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Users can set these up from their Preferences Accounts tab. An alias is not an email account. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. To avoid having mail incorrectly marked as junk. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. They can add the external account address to their account settings. Users can use third party mail applications. You can create an alias for the account. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. When Initial search preference is enabled. Users can access the company directory to find names for their email messages. Messages identified as spam are moved to the Junk folder. users enter a few letters in their compose header and names listed in the GAL are displayed. Note: Spam check on a received message is completed before users’ mail filters are run.0.
If more than one language locale is installed on Zimbra Appliance. to access their mailbox using the POP protocol. such as Thunderbird or Outlook. • Whether to automatically append a signature to outgoing messages. • Whether to compose messages in a separate window. the Preference. Import/Export Folder In the advanced Web Client. The default maximum number of white list and black list addresses is 100 on each list. • Whether to send a read receipt when it is requested. and flash the browser. enable Sharing in the Features tab. that the Web Client checks for new messages. Check for new mail every. tasks. the messages and attachments are saved on the Zimbra server. highlight the Mail tab when a message arrives.Administrator’s Guide POP3 access Users can use third party mail applications. Users can modify the following mail preferences from their Preferences Signatures tab.7 Zimbra Collaboration Suite Appliance . Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. and Briefcase folders. including email messages and attachments.0. When they retrieve their POP email messages. • Preferences for how messages that are replied to or forwarded are composed. • Which folder should be searched first when running a search. calendars.. contacts. Alerts can be set up to play a sound. calendar. Users can modify the following mail preferences from their account Preferences Mail tab. users can select the locale that is different from the browser language settings. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. This data can be saved to their computer or other location as a backup. Import/ Export folder can be used to export a user’s account data. • Set the display language for ZWC. address books. Important: To allow users to share their mailbox folders. • Set or change email message alerts. • How often. etc.. • Whether to save copies of outbound messages to the Sent folder. in minutes. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6.
Users can import other contact lists into their Address Book and can export their address books as well. not removed from the user’s account.7 43 . • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. a Contacts list and an Emailed Contacts list are created in Address Book. They can also use search for appointments in their calendars. and delegate manager access to their calendars. and Documents notebooks. Users can import contacts into their Address Book. and Documents notebooks. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. enable Sharing in the Features tab. Users can modify the following Address Book preferences from their account Preferences Address Book tab. Important: To allow users to share their calendars.0. share calendars with others. Feature Name Address Book Description Users can create their own personal contacts lists. Zimbra Collaboration Suite Appliance ZCA 6. enable Sharing on the Features tab. create multiple calendars. They can subscribe to external calendars and view their calendar information from Zimbra Web Client.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. the data are copied. When they run the export command. Important: To allow users to share their address books.csv files. You can turn the Import/Export feature off from the profile. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. address books. calendars. establish recurring activities. two contact lists folders are in the Address Book. The files must be . By default. By default.
• Users can import and export their appointments in the standard iCalendar (. When they select this subject. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. The Find Attendees. • Display the mini-navigation calendar in the Mail view. list. flash the browser title. The filter subject is Calendar Invite. • First day of the week to display in the calendar.7 Zimbra Collaboration Suite Appliance . • Calendar view they want to see by default. This is done from the Preferences Import/Export folder.ics) format. and more. create multiple personal calendars. month. The mini-calendar automatically displays in the Calendar view. work week. messages that are marked as invites are run through the filter. giving them the opportunity to change time zones while making appointments. 44 ZCA 6. 7-day week. Schedule and Find Resources tabs are not displayed. • Number of minutes before an appointment to be reminded and select how to be notified: sound. delegate access to their calendar. or schedule. schedule meetings. • Use the QuickAdd dialog to create appointments from the calendar view.0. day. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • Time-zone list in their appointment dialog. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. the user must have Yahoo! BrowserPlus™ installed.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. When Group Calendar is not checked. If popup notification is selected. • Set permissions for free/busy and who can invite the user to a meeting. the QuickAdd dialog displays when users double-click or drag on the calendar. and popup notification. • View calendars as a nested group within different folders. When this option is enabled. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages.
They can open the file if the application is available on the computer. groups. These files can be accessed whenever they log into the advanced Zimbra Web Client. Important: To allow users to share their task lists.0. organize files into different Briefcase folders. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. send the file in an email. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Task lists can be shared with individuals. and the public. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. • Enable the ability to automatically add invites with PUBLISH method. • Be notified of changes made to an appointment by a delegated access grantee. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. enable Sharing in the Features tab. • Forward calendar invitation to specific addresses.7 45 .Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface.
7 Zimbra Collaboration Suite Appliance . the share privileges associated with the DL are revoked. members of the distribution list are automatically granted rights to the shared item. and the public access so that anyone who has the URL can view the content of the folder. calendar. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. 46 ZCA 6. users can share any of their folders. address books. Users can modify the default preferences that are configured for their account. When a new shared folder is published. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. You can disable preferences and the Preferences tab does not display in users’ mailboxes. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. Users can manage their shared folders from their ZWC Preferences Sharing folder. Users must notify the administrator that they have shared a folder with the distribution list. external guests that must use a password to view the folder content. and Briefcase folders. over-the-air synchronization of email. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. Administrators manage the shares from the DL’s Shares tab. including their mail folders. When the administrator is notified. New members added to the distribution list can be automatically notified about items that are shared with them. calendars. and contacts data between mobile devices and the Zimbra server. All members of the list have the same share privileges that the grantee defined for the shared folder. They can accept the shared item from their ZWC Preferences>Sharing tab. They cannot change the default configuration for features that are set up for their accounts. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. task lists.0. When internal users share a mail folder. When a member is removed from the distribution list. Disabling Preferences Preferences is enabled by default in profiles. Users specify the type of access permissions to give the grantee. existing members of the DL are automatically notified of the new shared item. They can share with internal users who can be given complete manager access to the folder.
0. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. you must disable the Change Password feature in their profile. and contacts for users of selected mobile phones. users cannot add new contacts. The percentage threshold for quota notification can be configured. and email retention policies. The AD password policy is not managed by Zimbra. task lists. calendar.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. The default mobile device policy is also enabled. Users can be notified that their mailboxes are nearing their quota. all email messages are rejected and users cannot add files to their account.7 47 . a quota warning message is sent to the user. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. you can configure ZCA to require users to create strong passwords. and files in Briefcase. Setting Password Policy If internal authentication is configured for the domain. Account quota is the amount of space in megabytes that an account can use. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. The quota includes email messages. Select Password locked from the Advanced tab Password section. If you set the quota to 0. Zimbra Collaboration Suite Appliance ZCA 6. When the number is reached. Important: If Microsoft Active Directory (AD) is used for user authentication. When this is enabled. accounts do not have a quota. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. The password settings that can be configured are listed below. When this threshold is reached. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. Calendar meeting information. When the quota is reached. login.
The default maximum length is 64 characters. an unlimited number of failed log in attempts is allowed. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. If this is set to 0. % Base 10 digits 0 . Configuring a minimum and maximum password age sets the password expiration date.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password.7 Zimbra Collaboration Suite Appliance . This type of policy is used to prevent password attacks. This means the account is never locked out. They must change it when the maximum password age is reached. 48 ZCA 6. #. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. the “failed login lockout” feature is enabled and you can configure the following settings. Users cannot change their passwords. $.This should be set if authentication is external. &. Users can change their passwords at any time between the minimum and maximum set. The default is 10 attempts. The default minimum length is 6 characters. for example !. Configuring the next settings will require users to create more complex passwords.z Non-alphanumeric.9 Number of unique new passwords that a user must create before he can reuse an old password.0. The number of failed login attempts before the account is locked out.Z Lower case a .
Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. When the message purge function runs is set by the message purge command. the user can continue attempts to authenticate. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. or the administrator manually changes the account status and creates a new password. The minimum configuration for email message lifetime is 30 days. no matter how many consecutive failed login attempts have occurred. or days after which the number of consecutive failed login attempts is cleared from the log. Zimbra Collaboration Suite Appliance ZCA 6. The default is 0. Activity includes any clickable mouse action. The default is 1 hour. if no activity occurs. . hours. such as viewing contents of a folder or clicking a button. The default is 0. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. Setting Email Retention Policy The email retention policy for email. minutes. The default is 2 days.0. email messages are not deleted. If this is set to 0. The duration of time in seconds.7 49 . minutes. or days the account is locked out. hours. You can manually expire a user’s web client session from the administration console Expire Sessions link. trashed and spam messages is set in the profile.This forces the current session of the account to expire immediately. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. the account is locked out until the correct password is entered.
calendar. calendar. When users log in. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. They can export specific items in their account and save the data to their computer or other location. From the browser the enter the URL you provide along with their password to log in. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. This web client works best with newer browsers and fast internet connections. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. including mail. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. Number of days a message can remain in the Junk folder before it is automatically purged. Any of these files can be imported into their account from the same tab. and individual calendar files are saved as . Features Tab. General Features Section. they view the advanced Zimbra Web Client. address book and task functionality. The default ZWC for login is the advanced Zimbra Web Client. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. contacts. The data are not removed from their accounts.0. The default is 30 days.csv files. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. However. Users can select which client to use when they log in. and Briefcase folders. including Briefcase and the ability to export your account information.ics files. The exported account data file can be viewed with an archive program such as WinRAR archiver. you can disable the feature from the profile. if ZWC detects the screen resolution to be 800 x 600. Both web clients include mail. Other Account Configuration Preferences Preferences Import/Export. Users can change the default version in their preferences.7 Zimbra Collaboration Suite Appliance . unless they use the menu on the login screen to change to the standard version. users are automatically redirected to the standard Zimbra Web Client. If you do not want users to the import/export capability. 50 ZCA 6. Individual contacts are saved as . The default is 30 days. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. tasks.
Passwords can be from 6 to 64 characters and do not have an expiration date. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. When you import accounts.0.csv or . it can be added as part of the . • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. • Are passwords required and can users change their password? Password Options When you provision accounts.7 51 . you must disable the Change Password feature in their Profile.xml file and is set when the account is provisioned. Customizing Profiles and Setting Up Mail Policy Rules.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. if the password is known. Zimbra Collaboration Suite Appliance ZCA 6. Important: If Microsoft Active Directory (AD) is used for user authentication. The AD password policy is not managed by Zimbra. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange.
• Display name that appears in the user’s messages. • Aliases to be used. Creating a Single Account You create one account at a time from the administration console dashboard. including phone number. When you select New>Account from the dashboard toolbar. middle.Administrator’s Guide Creating User Accounts When you create user accounts. company name. the mailbox is created on the domain and a directory account is created on the LDAP server. This is the friendly name. • Contact information. 52 ZCA 6. This is the name used in the email address. Each account is assigned a profile that defines features for the account. • Password to be used. The default profile is automatically selected if you do not select a profile. and password. • Profile to be assigned which enables features for the account. the New Account Wizard opens and steps you through the information needed to create an account. and address. The only information needed to create an account is the account name and the last name.7 Zimbra Collaboration Suite Appliance . and last name. • Users first.0. not the email address. The account information that can be configured includes: • Account name.
When this is complete.csv format with a list of new accounts. make sure you download the list of provisioned accounts as this will list the passwords for each account. either Active Directory or an LDAP server. In addition. Users must change their password the first time they log on to their accounts. that information is available in the LDAP directory. Managing the Import Process 1. If you want to make sure users change a password that you create. the file is removed from the server. Zimbra Collaboration Suite Appliance ZCA 6. click Import Accounts. you can enable Must Change Password for the account. The wizard guides you through importing accounts from an external directory.7 53 . The wizard downloads account information from your directory and creates the accounts on ZCA. The import wizard configuration details include: • Generating passwords for the accounts. You enter details for connecting to your AD or LDAP server. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. the mailbox is created on the mailbox server. From the administration console. If you add contact information about the account and use the internal GAL. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. you can enter how many records to fetch for this import. If you choose to generate random passwords for each account. the wizard generates a report in a . When the end-user logs in for the first time or when an email is delivered to the user’s account. • Setting up the LDAP directory connection. Choose a secure location to store it as it may contain password information for all of your users. Advanced Tools.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. Download this file for future reference. By choosing the download option.0. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login.
4. Enter the maximum accounts to import at one time. which means that no limits are set. you must download the . Disabling this option. or • Use the same password for all new accounts. so that when an account is imported and the domain they were on is not created on ZCA.7 Zimbra Collaboration Suite Appliance . 5. set the password configuration option you want to use and click Next. the domain is automatically created. • Check Require users to change the password after first login. On the Bulk provisioning options dialog. accounts from domains that do not exist on ZCA are not created. 54 ZCA 6. If you do not enable Automatically create missing domains. On the Directory connection dialog. On the Overview dialog. The following options can be set: Set either • Generate a random password for each account. Enable Automatically create missing domains. The default is 0. 3. The password can be from 6 to 64 characters. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. You need to give the password information to each user. enter the details for connecting to your Active Directory or other LDAP server. select whether to import accounts from Active Directory or from another LDAP directory. If the wizard generates random passwords for each account.csv file that is created as this file lists the passwords that were created.0.Administrator’s Guide 2. The default is 8 characters. 6. • Length of generated password.
example. After you complete this dialog. click Next. Here you can define search criteria to collect the type of account information you want to import. individual first. The filter in the field (objectClass=organizationalPerson).0. but you can change this • Use Security. postal and phone information if it is available.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. including email address. In this field enter the LDAP search filter to run.com • By default the port is 3268. the LDAP URL is entered as ldap:// ldapdirectory. last names.7 55 . This dialog also shows the import options you configured. • LDAP search base is used to configure what subsection of the LDAP forest to search. Check SSL if this is used • Bind DN and bind password • LDAP filter. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. You can change the filter. Zimbra Collaboration Suite Appliance ZCA 6. middle. is set to gather account information.
the file is removed from the server.7 Zimbra Collaboration Suite Appliance . 56 ZCA 6.csv file is created with the list of all provisioned accounts. The accounts are imported to ZCA. you will not be able to access it again. 8.csv file that lists the created accounts and their password. Note if you choose not to downlaod the file now. By choosing the download option. This list includes the password information for each account. When the import is complete. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported.0.Administrator’s Guide 7. A . Download this file for future reference. Download the . Click Next. Choose a secure location to store it as it may contain password information for all of your users.
create an xml file with the migrating accounts data. Zimbra Collaboration Suite Appliance ZCA 6.xml file data. When the user’s files are migrated. run the Migration Wizard and configure the migration options and Active Directory log on information. Before you begin.xml file is created. and task lists from an existing Microsoft Exchange server to ZCA. after the .xml file from the data on the Active Directory. From the ZCA administration console Advanced Tools tab. select the migration options. • Step 1. contacts.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages.7 57 . On the Overview dialog. Advanced Tools. In the Migration options dialog. You enter this MAPI profile information in Step 4. click Next. From the administration console. click Migration Wizard.0. 2. This information is used to create an . Migrating accounts to the Zimbra Appliance is a two step process. run the ZCS Migration Wizard for Exchange one-step migration option using the . identify the MAPI profile to use to log into the Exchange server. 3. calendars. When you select the one-step option. the folder hierarchy is maintained. • Step 2.xml file. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . Creating the XML file 1.
If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.Administrator’s Guide Set either • Generate a random password for each account. • Ignore invalid SSL certificate is checked by default. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. • Length of generated password.csv file that is created as this file lists the passwords that were created. and calendars. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • If some accounts were migrated before. • Select the items to import the accounts: email messages. • Check Require users to change the password after first login.0.7 Zimbra Collaboration Suite Appliance . You need to give the password information to each user. • Create user accounts in ZCA is checked to enable the account .xml element for provisioning the account. address book contacts. If the wizard generates random passwords for each account. or • Use the same password for all new accounts. 58 ZCA 6. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. The password can be from 6 to 64 characters. Uncheck this box if the accounts were already created on ZCA. you must download the . 4. The default is 8 characters. tasks. select Ignore previously imported emails so accounts do not have duplicate email messages.
• Enter the maximum accounts to import at one time. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. The LDAP URL is entered as ldap:// ldapdirectory. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. Enter the MAPI logon user DN Click Next. Enter the password for this account.7 59 .Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to.0. The filter in the field (objectClass=organizationalPerson). • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. 5. On the Active Directory information dialog. • The ZCA administrator account is automatically configured. • • • Mapi profile name. The default is 0. Here you can define search criteria to collect the type of account information you want to import. which means that no limits are set.example. enter the following information. but you can change this • Use Security. This domain should be created on ZCA. is set to Zimbra Collaboration Suite Appliance ZCA 6. In this field enter the LDAP search filter to run.com • By default the port is 3268. Check SSL if this is used • Bind DN and bind password • LDAP filter. • Server Name.
7 Zimbra Collaboration Suite Appliance . • LDAP search base is used to configure what subsection of the LDAP forest to search. click Next. If the information is correct. middle. You can change the filter.0. including email address. click Next. 60 ZCA 6. If you need to fix any of the options.xml file is created. individual first. click Previous. 6. the . last names. When you click Next. postal and phone information if it is available. After you complete this dialog.Administrator’s Guide gather account information. The Review migration options dialog shows the migration options you have configured. The migration wizard connects to the Exchange server.
the Import Completed dialog displays. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts.xml file created on ZCA. Choose a secure location to store it as it may contain password information for all of your users. 8. When the migration is complete. The accounts are now created on ZCA. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. the Import Destination dialog displays.7 61 . Note if you choose not to download the file now.0. When you open the migration wizard. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. you will not be able to access it again. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. Users can now log on to their ZCA accounts. By choosing the download option. the migration begins and a progress bar is displayed.Creating Accounts on ZCA 7. Zimbra Collaboration Suite Appliance ZCA 6. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. When you click Next. Select One Step Migration and browse to the . the file is removed from the server.
Administrator’s Guide 62 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
Zimbra Collaboration Suite Appliance ZCA 6. resources and distribution lists. The user must be told the new password. select Accounts from the Find address. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts.Chapter 6 Managing Accounts. you can quickly change an account's password from the administration console Account toolbar.0. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. See the ZCA administration console Help for information about how to perform these tasks from the administration console. Changing Passwords If you use internal authentication.7 63 . Passwords can be from 6 to 64 characters and do not have an expiration date. and profiles menu. domains. Resources and Distribution Lists The administration console dashboard is used to manage accounts.
• Closed.7 Zimbra Collaboration Suite Appliance . Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. searches may not find all results.log file. When you are in an account. The following account status can be set for an account: • Active. login is disabled. • Maintenance. Users can still access their mailbox while reindexing is running.log warning of a possible corrupt index. • Pending. Any View Mail action to access an account is logged to the audit. If a user reports an issue performing text searches or a message is logged in the mailbob. The login is disabled and messages are bounced. Mail is delivered and users can log into the client interface. An account can be set to maintenance mode for backing up. Each mailbox has an index file associated with it. This status is used to soft-delete an account before deleting the account from the server.0. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. but mail is still delivered to the account. you can reindex the mailbox to recreate the mailbox’s index file. the login is disabled and messages are bounced. When a mailbox status is set to maintenance. including all folders. Active is the normal status for a mailbox account. A closed account does not change the account license. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. the user cannot log in. When a mailbox status is locked. and tags. and mail addressed to the account is queued at the MTA. importing. Pending is a status that can be assigned when a new account is created and not yet ready to become active. • Locked. Changing an Account’s Status Account status determines whether a user can log in and receive mail. or restoring the mailbox. depending on the number of messages in the mailbox. but because searches cannot return results for messages that are not indexed. When a mailbox status is closed. This index file is required to retrieve search results from the mailbox. 64 ZCA 6. Reindexing a mailbox's content can take some time.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. calendar entries.
Senders do not receive an error when they send a message to a distribution list with more than 1000 members. When you delete an account. The address line displays the distribution list address. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. Using Distribution Lists for Group Sharing Instead of creating individual share requests. deletes the message store. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. When a new shared item is published. change. the account and all the content is deleted. If you are not sure that is what you want to do. Important: System accounts designated with the icon and the administrator icon should never be deleted. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. domains. To see a list of distribution lists. This is done in the Shares tab. select Distribution Lists from the Find address. but the content of the account is still available. the user’s account Member Of tab is updated with the list name. Zimbra Collaboration Suite Appliance ZCA 6. the distribution list is automatically removed from the Member Of tab. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. The maximum number of members in a distribution list is 1000 recipients. and changes the number of accounts used against your license.0. When a distribution list is deleted or the removed.Managing Accounts. distribution lists can be created to share items with a group. they are sending the message to everyone whose address is included in the list. When users send to a distribution list. change the account status to Closed. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. or delete distribution lists.7 65 . the individual recipient addresses cannot be viewed. You can use this feature to limit the exposure of the distribution list to only those that know the address. This removes the account from the server. and profiles menu. When a Zimbra user’s email address is added to a distribution list. existing members of the list are automatically notified of the new share. The login is disabled and messages are bounced. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. Only administrators can create. but the message is not sent to more than 1000 recipients.
You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. and delete the alias. their share privileges are revoked. The contents of the resource mailboxes are purged according to the mail purge policies. To see resources available on the ZCA. These accounts do not count against your license.7 Zimbra Collaboration Suite Appliance . When new members are added to the group distribution list. Distribution List Alias tab. they are automatically granted the same shared privileges as other members of the group. domains. you can disable the Can receive mail checkbox. You can configure the account with the following details about the resource: 66 ZCA 6.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. Administrators do not need to monitor these mailboxes on a regular basis. select Resources from the Find address. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. When members are removed from the group distribution list. A Resource Wizard on the administration console guides you through the resource configuration. You can view and edit an account’s alias names from the account view. Create Distribution List Aliases A distribution list can have an alias. and profiles menu. domains.0. This is set up from the administration console. and profiles menu. To see a list of aliases. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. When you select Aliases from the Manage Addresses Overview pane. all aliases that are configured are displayed in the Content pane. From Aliases you can quickly view the account information for a specific alias. The resource accounts automatically accept or reject invitations based on availability. select Aliases from the Find address. User accounts with the calendar feature can select these resources for their meetings. Each account can have unlimited numbers of aliases. move the alias from one account to another. An alias is not an email account. If you create a distribution list for sharing and do not want the distribution list to receive mail.
including room name. The following resource scheduling values can be set up: • Auto decline all recurring appointments. auto decline on conflict. This can be a person to contact if there are issues. When this option is selected. free/busy information is not maintained. and.Managing Accounts. • Manual accept. When the meeting invite is sent. The free/busy times can be viewed. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. • Auto accept if available. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. users invite the equipment resource and/or location to a meeting. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. You can modify the autodecline rule to accept some meetings that conflict.0. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. This value is enabled when the resource can be scheduled for only one meeting at a time. If you set this up.7 67 . In this case. When they select the resource. based on the scheduling policy. contact information. the resource account automatically declines all appointments that conflict. auto-decline on conflict. and free/busy status for the resource if these are set up. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. Zimbra Collaboration Suite Appliance ZCA 6. Resources and Distribution Lists • Type of resource. specific building location including building and address. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. • Auto accept always. and room capacity When you create a resource account. they can view the description of the resource. To schedule a resource. You can modify the auto-decline rule to accept some meetings that conflict. Because the resource always accepts the invitation. • Location information. The resource account automatically accepts all appointments that are scheduled. an email is sent to the resource account. the resource account automatically accepts appointments unless the resource is already scheduled. When this option is selected. thus more than one meeting could schedule the resource at the same time. No recurring appointments can be scheduled for this resource. a directory account is created in the LDAP server.
add. or decline the invites. Invites. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list.0. the resource declines appointments whenever either of the conditions are met. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. accept. remove. edit. you can change the address • Who can use this resource. They can view. If you set both fields. A delegated user must log into the resource account and accept or decline all requests. • An address to forward invites.7 Zimbra Collaboration Suite Appliance . For accounts that include the auto decline on conflict value. To fully manage a resource account’s calendar. you can set up a threshold. Users delegated as manager have full administrative rights for that calendar. The resource account is manually managed. Conflict Rules. you can share the resource calendar with a user who is given the manager rights. In the Permissions section. You can configure the following options to manage the resource. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. 68 ZCA 6. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. If the forwarding address was set up when the account was provisioned.Administrator’s Guide • No auto accept or decline.
7 69 . Windows Mobile 5 (WM5). ZCA 6. Zimbra Mobile is compatible with IPhone. Devices use the native software and UI that is installed on the device to sync. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. and many other phones that support the Active Sync protocol.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. contacts. The following diagram shows the flow of data from the server to the mobile.0. IPod Touch. and 6 (WM6) devices. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device.
http://wiki. Older devices do not respond to security policies. The user’s Zimbra mailbox domain name 2.php?title=Mobile_Device_Setup http://wiki. see the Mobile Device Setup pages on the Zimbra Wiki. no additional plug-ins are required to be able to use the Zimbra Mobile feature. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. create appointments. The Zimbra mailbox server address b. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.7 Zimbra Collaboration Suite Appliance .com/index. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. • Domain. The following may need to be configured in the mobile device: • Server name (address). • User name.Administrator’s Guide 9. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed.0. You can enforce general security policies including password rules and set up local wipe capability on compliant devices.zimbra. Users can immediately sync their account to their mobile device when this is configured. and add contacts to their address book.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. 4.com/index. Note: Only WM6 devices and IPhones support security policies set by the server. The client then connects to the user’s account on the mailbox server. 3. They can send email.zimbra. 70 ZCA 6. Users configure the following information: a. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. The protocol goes through the reverse proxy if it is present in the path. The user’s username as configured on the account c. For details about specific device setup. In most cases. Enter the user’s Zimbra Appliance domain name (DNS). Enter the user’s primary Zimbra Appliance account name.
This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. the user is required to fix the PIN before they can sync with the server. users must enter their PIN. Once the server confirms that the policy is enforced on the mobile device. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. Remote Wipe can be used to erase all data on lost or stolen devices.7 71 . • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. This erases all data on the device. the next time a mobile device sends a request to the server. the device is locked.0. after the PIN is entered incorrectly more than the specified number of times. In addition to the rules. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. If a mobile device is lost or stolen. the device can sync. Zimbra Collaboration Suite Appliance ZCA 6. after the number of minutes configured.Managing Zimbra Mobile After the mobile policy is set up. See the Users’ Mobile Device Self Care Features section. To unlock the device. a locally (generated by the device) initiated wipe of the device is performed.
users must enter their PIN.7 Zimbra Collaboration Suite Appliance . The device does not need to contact the server for this to happen. Users can directly manage the following device functions from here: • Perform a remote wipe of a device.0. If a mobile device is lost. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. How long the device remains active when not in use before the device is locked. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. The next time the device requests to synchronize to the server. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. Forces the user to create a personal identification number on the mobile device. For example. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. 72 ZCA 6. the wipe command is initiated.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. Once the wipe is complete. or no longer being used. but a device that only supports a numbered PIN can still be used. A user selects the device to wipe and clicks Wipe Device. . the policy requires an alphanumeric PIN. Requires that the password includes both numeric and alpha characters. Number of failed login attempts to the device before the device automatically initiates a local wipe. stolen. To unlock the device. The device is returned to its original factory settings.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. managing 66 resources. external access 41 postmaster alias 10 profiles 16 profiles. location 15 resources. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox.7 Zimbra Collaboration Suite Appliance . password strength policy settings 72 mobile device. user self care 72 mobile devices. installing 22 license. creating xml file 57 migration wizard. equipment 15 resources. maintaining calendars 67 resources. setting 47 47 9 M mail filters 41 mail filters. security policy 70 mobile devices. reindexing 64 mailbox. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts.Administrator’s Guide group calendar.ics import preferences on ZWC 42 importing accounts 53 importing accounts. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . changing admin 10 password. Zimbra 21 location resources 66 logging into the admin console Q quota.0. distribution list 46 50 N New menu 15 76 ZCA 6. address book 47 quota. managing 68 resource calendar. using to migrate accounts 61 mobile device. mobile device 70 session idle lifetime 49 session time out policy. passwords 53 importing process for accounts 53 interop 32 44 L license. sharing 68 resource conflict rules 68 resources 16 resources. domain 38 profiles. 49 sessions. setting up notification quotas. standard web client security policy. expire 49 setting up profiles 37 settings tab 19 shared items. failed login policy 48 persona 40 POP3. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. changing password policy 73 mobile device. enabling 44 group sharing. trial 21 license. managing 46 shares tab. setting 47 password. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts.
65 50 T tasks feature 45 themes. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. notifying distribuion list 66 spam message lifetime 50 spam white list.7 Zimbra Collaboration Suite Appliance . import/export account data Zimlets 33 42 77 ZCA 6. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. for mail filters 41 standard web client.0. setting as default support 7 system accounts 15.sharing. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 78 ZCA 6.
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