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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . 39 Address Book . . . . . . . . . 38 Email messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrators centrally manage the appliance from the administration console. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. read.0. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. educational institutions. reply. service providers. Web 2. Some of the features that can be found in the web client include: • Compose. forward.0 collaboration and messaging software for enterprises. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.7 5 . and Standard Zimbra Web Client as an HTML client.Chapter 1 Introduction Zimbra is the leader in open source. This guide is intended for system administrators responsible for creating and maintaining accounts. and government agencies. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients.
0.7 Zimbra Collaboration Suite Appliance . address book lists with others • Set mailbox usage preferences. • Create and mange user accounts. distribution lists. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. email folders. resources. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. The console offers the following management features: • Dashboard with task based management features. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy.Administrator’s Guide • Share calendars.
• Zimbra administration console Help. www. For information about the Zimbra support program.7 7 . This guide provides a product overview. a trial license was automatically installed. go to http://bugzilla.Zimbra. Support and Contact Information Visit www. Available Documentation The following documentation is available: • Administrator Guide. • Zimbra Web Client Help.com to submit a bug report. The help topics describe how to use the features of the Zimbra Web Client. Make sure to provide enough detail so that the bug can be easily duplicated. Zimbra Collaboration Suite Appliance ZCA 6.zimbra.html If you encounter problems with this software. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. • Release Notes. http://www.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. see the Zimbra website.com for support issues. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. and a description of administration tasks and configuration options. This trial license is good for 60 days. and expiration date of the regular license.0. • Contact sales@Zimbra.com.Zimbra. The latest notes can be found on the Zimbra website. We appreciate your feedback and suggestions.com/support/support_overview.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts.zimbra.com to join the community and to be a part of building the best open source messaging solution. the effective date. Late-breaking news for product releases and upgrade instructions are contained in the release notes. When you installed ZCA.
Administrator’s Guide 8 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. This tab opens the admin dashboard used to manage accounts and domains. and proxy server settings.xxx. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. The administration console consists of the following four main tabs.0. • Update tab. Zimbra Collaboration Suite Appliance summary tab. • Zimbra Administration tab. This tab shows the network status. Zimbra Collaboration Suite Appliance ZCA 6.xxx:5480 You can find the IP address on the vSphere Client. This shows the status of the ZCA services. • Zimbra Status tab.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console.xxx. • Network tab. The administrator can download and install the update from this tab. if they are configured. address settings. This tab is used when a ZCA version is updated.7 9 .
Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. If you did not change the default settings during the installation. ignore the warning and select the option to continue. When all services are green. • Root. This opens the administration dashboard where you manage ZCA accounts and domains. If users reply to this postmaster address. the first page that is displayed shows the Zimbra services. the anti-virus notification is sent directly to the admin account. Note: When you log in to the ZCA administration console the first time. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent.Administrator’s Guide • The user name is vmware.7 Zimbra Collaboration Suite Appliance . • The password is the password of the VMware virtual machine set during the installation of ZCA. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. Zimbra Status Tab When you log on to ZCA. 10 ZCA 6. The password can be changed at any time from the Accounts toolbar. You should log on to this account frequently. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. This tab also shows the amount of free mail storage disk space remaining. Other appliance reports may be sent to the admin account as well. The Zimbra Status tab opens and shows that status of all services. if an untrusted connection warning displays.0. click the Zimbra Administration tab. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. Select the administrator account and change the password. Services that are not running display in red. Two aliases for the administrator account are created during install: • Postmaster. This address is where notification messages from the operating system are sent. the message is forwarded to the administrator mailbox.
Messages tagged above 75% are always considered spam and are discarded. The anti-virus software is configured to block encrypted archives. to send notification to administrators when a virus has been found. and to send notification to recipients alerting that a mail message with a virus was not delivered. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. The accounts created are listed in the accounts list. but should not have been. • Spam Training User to receive mail notification about mail that was not marked as junk. When a message is tagged as spam. the message is delivered to the recipient’s Junk folder. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. These addresses are automatically configured to work with the spam training filter. Zimbra Collaboration Suite Appliance ZCA 6. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. but should be. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine.7 11 .0.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder.
ZCA uses the LDAP directory to look up user addresses from within the company. This is referred to as the GAL. By default. contacts. Mailbox Service The mailbox service manages all accounts’ mailbox content. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. The LDAP directory service is used for internal authentication. a notification is automatically sent to that address. Each account has an unique mailbox ID that is the primary point of reference to identify the account.0. the notification address for anti-virus alerts is configured. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. In addition. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. calendars. 12 ZCA 6. and briefcase folders. attachments. The default is to set up the admin account to receive the notification. When a virus has been found. including messages. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. MTA Service MTA receives email through SMTP and routes each message to the mailbox server.7 Zimbra Collaboration Suite Appliance . During ZCA installation. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. Anti-virus protection is enabled for each server when the Zimbra software is installed.Administrator’s Guide The anti-virus protection is enabled for each server during installation.
A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. used to manage server configuration and to create a policy for attachments received with email messages. Zimbra Collaboration Suite Appliance ZCA 6. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. used to manage the daily ZCA activity for accounts. The console includes three tabs that make it easy to quickly find items in the console. • Dashboard. but is available for Zimbra support to troubleshoot issues. When you run a diagnostics of ZCA. The storage space is used to save the content of users’ accounts. you are directed to use this link by Zimbra support to help diagnose issues.hyperic.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. For more information about Hyperic HQ go to the following links: • For product description: http://www.com/products • For documentation: http://www. • Settings. the results are saved to a zip file that can be forwarded to support.hyperic. The information is not available for administrator’s review. In most cases. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. and utilization.7 13 . Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. performance.0. you should plan to add additional disk space. HQ's default metric collection provides real time monitoring of availability.
This tab includes tools for migrating and importing accounts. You can identify the type of account from the icon. domains. aliases. To view each of these items in the Content pane. and resources. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. the Content pane shows all addresses in ZCS.7 Zimbra Collaboration Suite Appliance . used to manage the Zimbra Appliance license and certificates. profiles. 14 ZCA 6. distribution lists. and profiles area. select the item from the menu on the right of the Find address. domains.0. When you view All addresses.Administrator’s Guide • Advanced Tools.
This icon represents a resource location account.0. Resource accounts do not count against your ZCA license. Zimbra Collaboration Suite Appliance ZCA 6. System accounts include the spam filter accounts for junk mail.7 15 . • Create new accounts. domains. domains. distribution lists. These are specific accounts used by ZCA. This account counts against your ZCA license. Do not delete these accounts! This icon represents the administrator account. This icon represents an alias account.Working in the Administration Console This icon represents system accounts. Do not delete this account! This icon represent user accounts. When you delete an account. the ZCA license account limit reflects the change. aliases. This icon represents a distribution list. This type of account counts against your ZCA license account limit. distribution lists. This icon represents a resource equipment account. aliases. profiles. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. profiles. Distribution lists do not count against your ZCA license. Only one administrator account can be created. (spam and ham) and GALsync account if you configure GAL for your domain. Aliases do not count against your ZCA license. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. From the dashboard you can manage the following items.
configure GAL. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. passwords and aliases for an account. • Distribution Lists. You can create new resources and set the scheduling policy for the resource. the default profile is displayed.0.7 Zimbra Collaboration Suite Appliance . Lists all distribution lists. Lists profiles that have been created.Administrator’s Guide • Accounts. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Lists the domain in the Zimbra Appliance environment. • Aliases. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. You can create new distribution lists and add to or delete members from a distribution list. • Profile. Lists location or equipment that can be scheduled for a meeting. profiles. As a minimum. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. • Resources. and configure the authentication mechanism to be used for that domain. Lists all aliases that have been created in user accounts. • Domains. setting options. You can create. You can create and manage domains. you create and manage end-user accounts. In the Accounts folder. edit. Lists all accounts. or delete profiles.
• The Address tab can be used to change the network addresses if you move the server to a new network. You can set specific addresses or you can select to obtain the configuration from DHCP server.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. When you make changes to the network settings. • The Status tab displays the Zimbra Appliance network status. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. including IP address. Zimbra Collaboration Suite Appliance ZCA 6. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. DNS server address. and host name. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access.0. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts.7 17 . gateway. netmask.
7 Zimbra Collaboration Suite Appliance .0.Administrator’s Guide 18 ZCA 6.
Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. Zimbra Collaboration Suite Appliance ZCA 6.0. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.7 19 . You can change this. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.
This is the default. You can change this on the General Information tab.zip. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. Setting Up Relay MTA for External Delivery Setting this parameter is optional. The default is 10 Mb. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. 20 ZCA 6. an email loop is created. If you set the default to 0. such as . • Maximum size of an uploaded file for Documents or Briefcase. scripts. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. If one such automatic response triggers another automatic response on the other side.0.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. This is configured during the installation of ZCA. users can upload files up to 10240K in size to their accounts. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. there is no limit to the size of the upload. This also used as the assumed domain name when only a user name but not the domain is provided. This is the maximum size of a file that can be uploaded into Briefcase. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. The relay host name is the appliance MTA to Gateway host. Important: Use caution when setting a relay host to prevent mail loops.7 Zimbra Collaboration Suite Appliance . or used as a third-party anti-virus and anti-spam gateway.Administrator’s Guide • Default domain name. (An email loop is an infinite loop phenomenon. This is changed from the Settings>Attachments tab. resulting from mail servers. • Relay MTA for external delivery. or email clients that generate automatic replies or responses. you can configure rules to filter all attachments from email messages or attachments with a specific extension type.
and expiration date of the regular license. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. When you installed ZCA. Users cannot view any attachments sent with their email messages.7 21 . Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. a trial license was automatically installed. you can disable this feature. • Do not restrict viewing attachments. Files attached to email messages can only be viewed in HTML. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. If you do not want to send a notification to the recipient when messages are blocked. This trial license is good for 60 days.0. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. you must update the server with the new license information. You can select from the common extension types that are listed or add other types of extensions. the effective date.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. You can also restrict receiving attachments by the file extension type. Managing the Zimbra License A Zimbra license is required in order to create accounts. renew. When you purchase. or change the Zimbra license. • Allow viewing attachments only in HTML. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. Zimbra Collaboration Suite Appliance ZCA 6.
You can purchase additional accounts or you can delete existing accounts. number of accounts purchased. including license ID.Administrator’s Guide Current license information. A certificate is the digital identity used for secure communication between different hosts or clients and servers. When the number of accounts created is equal to the number of accounts purchased. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. A self-signed certificate is automatically deployed when ZCA is installed. 22 ZCA 6. When ZCA is installed. This is useful when you use a self-signed certificate and want to change the expiration date. self-signed and commercial certificates.7 Zimbra Collaboration Suite Appliance . a security alert is displayed and you will need to accept the warning to be able to log in. update. and install self-signed and commercial certificates from the administration console Advanced Tools tab. when you log on to the administration console a reminder notice is displayed. The default is 365 days.0. Starting 30 days before the license expires. You must renew your license within 30 days of the expiration date. • A self-signed certificate is an identity certificate that is signed by its own creator. you will not be able to create new accounts. Two types of certificates can be used. Self-signed certificates are normally used for testing. Managing Your Self-Signed or Commercial Certificates You can view. and the number of accounts used can be viewed from the Advanced Tools>License tab. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. Certificates are used to certify that a site is owned by you. issue date. the self-signed certificate is automatically installed and can be used. but when you log in to the appliance administration console the first time. expiration date.
Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. You save this file to your computer and submit it to your commercial certificate authorizer. You download the CSR from the Zimbra server and submit it to a CA. you use the Certificates Wizard to install the certificate on ZCA. To generate the CSR. Zimbra Collaboration Suite Appliance ZCA 6. you complete a form with details about the domain. company. before you generate the CSR you must know the following details: • Common Name (CN). This is the exact domain name that should be used to access your Web site securely. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. An asterisk (*) is added to the Common Name field.Managing ZCA Configuration To obtain a commercially signed certificate. and country. and when you receive the certificate. check this box.0. such as VeriSign or GoDaddy.7 23 . and then generate a CSR with the RSA private key. They issue a digitally signed certificate. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). As you enter information about your company.
7 Zimbra Collaboration Suite Appliance . The city you want the certificate to display as your company location • Organization Name (O). You can create multiple SANs. a security alert warning is displayed.0. 24 ZCA 6. including validation days that shows when the certificate expires. When SAN is used the domain name is compared with the common name and then to the SAN to find a match. The country you want the certificate to display as your company location • State/Province (ST). The state/province you want the certificate to display as your company location • City (L). You should renew your certificates before it expires. Your company name • Organization Unit (OU). The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. the client ignores the common name and tries to match the server name to one of the SAN names. Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. When the alternate name is entered here. If a certificate expires.Administrator’s Guide • Country Name (C). when users log on to the accounts.
external LDAP. or both • Domain authentication mode. you can configure the following: • Global Address List (GAL) mode. The following settings can be configured for your default domain or when you create a new domain. Select the domain to edit from the list.0. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. When you select Domains from the Find address. domains and profiles menu. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. Zimbra Collaboration Suite Appliance ZCA 6. When you set up a domain. External LDAP server or Active Directory.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. internal. either Internal LDAP server. a list of domains is displayed.7 25 . or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. • The authentication mechanism is Internal • The Virtual Hosts.
When you configure a pubic service hostname. When users use the advanced Zimbra Web Client.com/home/username/ sharedfolder. the name of that server must be entered in Inbound SMTP Hostname field. 26 ZCA 6. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. email folders. Public service hostname This is the host name to be used for REST URLs. set that here. and Briefcase folders. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. This is commonly used when sharing within Zimbra Appliance. Each domain can be configured with the public service host name to be used for REST URLs. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. This is the URL that is used when users share items such as calendars.7 Zimbra Collaboration Suite Appliance . Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.0. To make sure that the time is displayed the same in one or the other client.domain. Users can change the time zone from their accounts’ Preferences>General folder. The URL displays as http://publicservicename. If the majority of your uses are located in another time zone.
The Zimbra LDAP server is used for directory lookups.7 27 . If an account’s status setting is marked as closed. users cannot log in to check their email. Active is the normal status for domains. • Locked. The closed status overrides an individual account’s status setting. When a domain status is marked as locked. you can assign another profile to the domain. Zimbra Collaboration Suite Appliance ZCA 6. and accounts and distribution lists cannot be created. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. The default setting is Internal mode.0. users cannot log in and their email is queued at the MTA. Domain Status The domain status is active in the normal state. login for accounts on the domain is disabled and messages are bounced. This is sometimes referred to as the company directory or company “white pages. Accounts can be created and mail can be delivered. the account’s status overrides the domain status setting. GAL is configured on a per-domain basis. Changing the status also can affect the status for accounts on the domain. but email is still delivered to the accounts. • Suspended. • Closed. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. The GAL mode setting for each domain determines where the GAL lookup is performed. If you create additional profiles. Note: If an account has a different status setting than the domain setting. their email is queued at the MTA. Users can log in and mail is delivered. When a domain status is marked as closed. If an account’s status setting is marked as maintenance or closed. the account’s status overrides the domain status setting. When the domain status is marked as suspended. deleted. users cannot log in.” ZCA uses the GAL to look up user addresses from within the company. Domain status can be set as follows : • Active. The GAL search options are as follows: • Internal. When the domain status is marked as maintenance. • Maintenance. the account’s status overrides the domain status setting. or modified. If an account’s status setting is marked as closed. the account status overrides the domain status. For the initial set up the default profile created during the installation is assigned to the domain.
all GAL contacts from the LDAP are added to the GAL address book. You should not modify the GAL sync account address book directly.).Administrator’s Guide • External. When the GAL sync account syncs to the LDAP. etc. GALsync accounts When an internal or external GAL is set up. a GAL sync account is created for each LDAP data source. you can configure different search settings and sync settings. Internal and external directory servers are used for GAL lookups. • Both. Configuring GAL Search for Internal GAL When you select Internal. you can configure GAL search and GAL sync separately. but users also need to be able to sync to the GAL.0. When the LDAP syncs the GAL to the account. 28 ZCA 6. mail routing.7 Zimbra Collaboration Suite Appliance . Configuring GAL Search for External GALs When you configure an external GAL. modified contact and deleted contact information. the GAL sync account is updated with new contact. changes you make to the address book are deleted. During the sync. These accounts display in the administration console accounts list. the traditional LDAP based search is run. no additional configuration is required. The address book in these accounts is used to sync the LDAP server contact data. External directory servers are used for GAL lookups. All other directory services use the Zimbra LDAP service (configuration. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. When you configure the external GAL mode. If the GALsync account is not available for some reason. You can configure multiple external LDAP hosts for GAL.
gn. • Autocomplete filter. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. and then verifies that the entry matched is either a Zimbra account or distribution list. adAutoComplete is the default filter. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. You must configure the LDAP URL. For AD. For LDAP. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). The port is 389. enter a search base. This is the default.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. no other configuration is required.7 29 .0. Enter the LDAP address. • External LDAP. If the filter you entered cannot be run using an anonymous bind. The Internal authentication uses the Zimbra directory server for authentication on the domain. For example.). and to use DN password to bind to the external server. etc. • Use DN Password to bind to external server. To enable the ability to let users use the Autocomplete from GAL feature. dc=com). When you select Internal. If you use SSL. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. The user name and password is the authentication information supplied in the bind operation to the directory server. Zimbra Collaboration Suite Appliance ZCA 6. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. To search within a specific part of your directory. A search filter must be specified. LDAP filter. the autocomplete filter must be configured. the port is 636. • LDAP search base. • LDAP filter. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. The parameters in a filter you construct determine the thoroughness of a search. The filter defines the search rules used for directory searches. ( dc=server. The following is an example of the filter string.
You identify the Active Directory domain name and URL. otherwise an authentication error is returned to the user. • LDAP filter.0.7 Zimbra Collaboration Suite Appliance . No additional configuration is necessary. Enter the LDAP address. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. 30 ZCA 6. The authentication method is set on a per-domain basis. The default is to use the internal method as the authentication mode. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. If this bind succeeds.Administrator’s Guide • External Active Directory. the default port is 636. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. Internal The Internal authentication method assumes the Zimbra schema. If you use SSL. The user name and password is the authentication information supplied to the Active Directory server. Check either to use SSL or StartTLS. You can configure multiple external LDAP hosts. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. the connection is closed and the password is considered valid. You should ensure that the filter you enter results in a single entry being matched. The default port is 389.com). Example of the search filter is (mail=%u@mycompany.
the authentication is completed against that domain. Users enter the virtual host name as the URL address. enter a search base. To search within a specific part of your directory. dc=com). The default port is 389. When the Zimbra login screen displays. The general domain configuration does not change. It would be entered as ( dc=server. the default port is 636.company. Virtual hosts are configured from the administration console Domains>Virtual Host tab. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. For example. users enter only their user name and password. When the virtual host is found.7 31 . users can login to their accounts without having to specify the domain name as part of their user name. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. • Use DN/Password to bind to external server. https:// mail. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. When you create a virtual host. If the filter you entered cannot be run using an anonymous bind.0. • AD LDAP URL and whether to use SSL. The name of the domain for the active directory server.Managing ZCA Configuration • LDAP search base. If you use SSL. The authentication request searches for a domain with that virtual host name. Enter the active directory LDAP address. Zimbra Collaboration Suite Appliance ZCA 6. The virtual host requires a valid DNS configuration with an A record. You can configure multiple external active directory hosts.com. You configure the following settings: • AD domain name.
• The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. This is required only if there is Zimbra Appliance to Exchange free/busy replication. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers. • Web interface to Exchange public folders needs to be available via IIS.7 Zimbra Collaboration Suite Appliance . Exchange 2003/2007 Setup Requirements For Exchange 2003. To set free/busy interoperability. the Exchange systems must be set up as described in the Exchange Setup Requirements section.0. 32 ZCA 6. This is required only for ZCA to Exchange free/busy replication. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server.
to see contact information from the address book for this name. URL link to quickly go to the website specified in an email message. The following are included: • com_zimbra_date. This sets up a mapping from the ZCA account to the corresponding object in the AD. This is the name of the account in AD and password that has access to the public folders. • Microsoft Exchange User Name and Password. • com_zimbra_url. Email addresses/names. Set at the global level this applies to all accounts talking to Exchange. ou= . Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. • O and OU used in the legacyExchangeDN attribute. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= .7 33 . These are used to authenticate against the Exchange server on REST and WebDAV interfaces.0.Managing ZCA Configuration • Microsoft Exchange Server URL. Note: To find these settings on the Exchange server. Dates or time in the message to see their calendar schedule for that date or time. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. • com_zimbra_email. Zimbra Collaboration Suite Appliance ZCA 6. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. • Basic is authentication to Exchange via HTTP basic authentication. This is the Web interface to the Exchange. • Microsoft Exchange Authentication Scheme. either Basic or Form. • Form is authentication to Exchange as HTML form based authentication. and cn= settings.
such as Skype or Cisco VOIP phones must be installed on the user’s computer. VOIP software. Drag and Drop files on to their email message. The emoticons are available from a link on the compose toolbar. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. The foreground color is the text color displayed. Emotiocons. • com_zimbra_ymemotiocons. Phone numbers to quickly place a call.0. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. • Foreground color of the themes. Check the Zimlets that should be enabled for the domain. 34 ZCA 6. If a Zimlet should not be turned off from ZWC.Administrator’s Guide • com_zimbra_phone. You can change the base colors of themes for a domain from the administration console. The text color usually does not need to be changed.7 Zimbra Collaboration Suite Appliance . select mandatory. The default text color is black. • com_zimbra_ dnd. Note: This feature does not work with Internet Explorer. to add a textual portrayal of different facial expressions to their messages.
the selected tab.0. and for a selected tab. In the following image. have been designed with graphics or color codes that are not changed when you change the base color. Waves and Yahoo. the clicked item from a right-click or other drop-down menu selection. You may want to disable those themes from user’s Theme preferences selection. the background color displays with the logo. • Selection color of the themes. background color of the Content and Navigation panes. Some of these themes. and the toolbar are displayed in the secondary color. tabs. such as a message.Managing ZCA Configuration • Background color of the themes. Hot Rod. • Secondary color of the themes. selection headers in the Navigation pane. The secondary color is the color used for the toolbar. In the following image. Zimbra Collaboration Suite Appliance ZCA 6. and selection highlight. The selection color is the color displayed for a selected item. Note: A number of Zimbra themes are included with Zimbra Appliance. the variant of the background color displays in the login area.7 35 . in this example. such as Lemongrass. Variants of the color are used for buttons. The primary background color displayed in the client. Mail. This color is the background on the page.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 36 ZCA 6.
the default profile does not enable mobile sync. Zimbra Collaboration Suite Appliance ZCA 6.7 37 . You might not want to turn this on for all of your users. users may not have these features available. accounts assigned that profile reflect the change. Click New and select Profile. Note: Mailbox features are enabled for the Zimbra Web Client users. In an environment that includes users with different email and collaboration requirements. When IMAP or POP clients are used. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. a new profile tab opens. When you change a profile.0. A default profile is automatically created during the installation of ZCA and you can create additional profiles. Each account is assigned a profile. In that case. which allows users to sync their smart phones with their accounts. Setting Up Profiles Profiles define which features are enabled for an account. creating different profiles based on user requirements makes it easy to give users the feature sets they need.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. For example. You can create a profile from the New link on the administration console dashboard.
and set password. • Zimbra Mobile. On this tab you define the profile’s display name and you can describe the profile in any way you want. This tab is used to set up account quota. Domain Profiles When you create a new domain or edit an existing one. This tab enables the Zimbra Mobile sync feature. and email retention policies.0. you can select the profile that is automatically assigned to users created on that domain.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. • Advanced. The features are described in this chapter. • Features. If the domain does not have a profile defined. the accounts are automatically assigned the default profile. See Chapter 13. Note: If you delete a profile that accounts are currently assigned. This is a good option if most users on the domain should have the same features enabled. Managing Zimbra Mobile for information about this feature.7 Zimbra Collaboration Suite Appliance . • Email 38 ZCA 6. the default profile is automatically assigned when an account is created. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. This tab lists all features that can be enabled for user accounts. login.
Mail Features Mail Conversations Description Enables the email application. user-defined filters. Conversations group messages by subject. Messages can be displayed grouped into conversations or as a message list. tags. If you do not want users to be able to change their account preferences. Zimbra Collaboration Suite Appliance ZCA 6. They can specify their default font settings for HTML compose in their account Preferences tab. mail sorted by conversations. Features tab. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. You configure which email messaging features are enabled.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. HTML compose Users can compose email messages with an HTML editor. The default is to let users manage their preferences. conversation view is the default.7 39 . you can remove the check from Preferences in the profile. and more. Users can change the default from the Mail toolbar. View link. If this feature is enabled.0. This is enabled by default in the profile. user-defined folders.
users can create additional account names to manage different roles. This is commonly used as a vacation message. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. size. They can turn this feature on or off and designate an address from their account Preferences tab.7 Zimbra Collaboration Suite Appliance . Users can change the information from their account Preferences tab. You can specify a default forwarding address for a user when you create or edit an account. This is the information that the user uses as the From address. An email with information about the email’s subject.0. sender address and recipient address is sent to the address. tags. you can also specify forwarding addresses that are hidden from the user. Users can save a search that they have previously executed or built. Users can also set the start and stop dates for the out of office message. By default a message is sent to each recipient only once every seven days.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. Saved searches 40 ZCA 6. Out of office reply Users can create an email message that automatically replies to incoming messages. Persona The name and address configured for the account creates the primary account persona. and folders. regardless of how many messages that person sends to the address during that week. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. When Persona is enabled. In the account configuration. Advanced search Allows users to build a complex search by date. status. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. attachment. domain.
users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. Messages identified as spam are moved to the Junk folder. contacts. An alias is not an email account. such as Thunderbird or Outlook. When an incoming email message matches the conditions of a filter rule. Users can set these up from their Preferences tab.0. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. the corresponding actions associated with that rule are applied. You can create an alias for the account. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. ZCA 6. to access their mailbox using the IMAP protocol. Users can turn this feature on or off from their Preferences tab. Users set up these rules from their account Preferences tab. users enter a few letters in their compose header and names listed in the GAL are displayed.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. They can add the external account address to their account settings. When Initial search preference is enabled. To avoid having mail incorrectly marked as junk.7 41 IMAP access Zimbra Collaboration Suite Appliance . Users can access the company directory to find names for their email messages. users can select another folder as the default search folder that is automatically searched from the search field. When this is enabled. They can add the external account address to their account settings. and Documents pages. An email alias is an email address that redirects all mail to a specified mail account. Users can also choose whether to delete the messages on the server after they are downloaded. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users cannot change this. Note: Spam check on a received message is completed before users’ mail filters are run. Users can set these up from their Preferences Accounts tab. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. Users can use third party mail applications.
This data can be saved to their computer or other location as a backup. Important: To allow users to share their mailbox folders. users can select the locale that is different from the browser language settings. • Preferences for how messages that are replied to or forwarded are composed.Administrator’s Guide POP3 access Users can use third party mail applications. enable Sharing in the Features tab.. • Set the display language for ZWC. address books. to access their mailbox using the POP protocol. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. tasks. the Preference. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. • Whether to compose messages in a separate window. • Whether to automatically append a signature to outgoing messages. calendars. such as Thunderbird or Outlook. • Whether to save copies of outbound messages to the Sent folder. Import/Export Folder In the advanced Web Client. Users can modify the following mail preferences from their account Preferences Mail tab. and Briefcase folders. the messages and attachments are saved on the Zimbra server.7 Zimbra Collaboration Suite Appliance . If more than one language locale is installed on Zimbra Appliance. that the Web Client checks for new messages. in minutes. Check for new mail every. Users can modify the following mail preferences from their Preferences Signatures tab. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. • How often. calendar. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. Import/ Export folder can be used to export a user’s account data. The default maximum number of white list and black list addresses is 100 on each list. and flash the browser. including email messages and attachments. • Whether to send a read receipt when it is requested. • Set or change email message alerts. • Which folder should be searched first when running a search. contacts.0. Alerts can be set up to play a sound. highlight the Mail tab when a message arrives. etc. When they retrieve their POP email messages..
7 43 . The files must be . calendars.0. When they run the export command. Zimbra Collaboration Suite Appliance ZCA 6. enable Sharing in the Features tab.csv files. Feature Name Address Book Description Users can create their own personal contacts lists. You can turn the Import/Export feature off from the profile. enable Sharing on the Features tab. establish recurring activities. and Documents notebooks.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. a Contacts list and an Emailed Contacts list are created in Address Book. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. By default. the data are copied. Important: To allow users to share their address books. They can also use search for appointments in their calendars. address books. create multiple calendars. Users can import other contact lists into their Address Book and can export their address books as well. not removed from the user’s account. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. Users can import contacts into their Address Book. Important: To allow users to share their calendars. By default. and delegate manager access to their calendars. Users can modify the following Address Book preferences from their account Preferences Address Book tab. share calendars with others. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. and Documents notebooks. two contact lists folders are in the Address Book.
work week. the user must have Yahoo! BrowserPlus™ installed. schedule meetings. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings.ics) format. 44 ZCA 6.0. • Use the QuickAdd dialog to create appointments from the calendar view. • Set permissions for free/busy and who can invite the user to a meeting. flash the browser title. If popup notification is selected. day. The Find Attendees. messages that are marked as invites are run through the filter. When they select this subject. and more. the QuickAdd dialog displays when users double-click or drag on the calendar. and popup notification. giving them the opportunity to change time zones while making appointments. • Number of minutes before an appointment to be reminded and select how to be notified: sound. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. The filter subject is Calendar Invite. 7-day week. create multiple personal calendars. • Calendar view they want to see by default.7 Zimbra Collaboration Suite Appliance . When this option is enabled. • Users can import and export their appointments in the standard iCalendar (. The mini-calendar automatically displays in the Calendar view. month. When Group Calendar is not checked. • First day of the week to display in the calendar. This is done from the Preferences Import/Export folder. Schedule and Find Resources tabs are not displayed.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. • Time-zone list in their appointment dialog. • Display the mini-navigation calendar in the Mail view. • View calendars as a nested group within different folders. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. delegate access to their calendar. list. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. or schedule.
• Enable the ability to automatically add invites with PUBLISH method. Task lists can be shared with individuals. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. They can open the file if the application is available on the computer. Important: To allow users to share their task lists. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. groups. These files can be accessed whenever they log into the advanced Zimbra Web Client. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. • Forward calendar invitation to specific addresses. • Be notified of changes made to an appointment by a delegated access grantee. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account.0. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. send the file in an email.7 45 .Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. and the public. enable Sharing in the Features tab. organize files into different Briefcase folders.
Disabling Preferences Preferences is enabled by default in profiles. address books.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. calendars. Users can modify the default preferences that are configured for their account. task lists. and contacts data between mobile devices and the Zimbra server. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. external guests that must use a password to view the folder content. 46 ZCA 6. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. including their mail folders. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. Users can manage their shared folders from their ZWC Preferences Sharing folder. Users specify the type of access permissions to give the grantee. and the public access so that anyone who has the URL can view the content of the folder. They can share with internal users who can be given complete manager access to the folder. members of the distribution list are automatically granted rights to the shared item. When a new shared folder is published. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way. They can accept the shared item from their ZWC Preferences>Sharing tab.7 Zimbra Collaboration Suite Appliance . When internal users share a mail folder. When a member is removed from the distribution list. All members of the list have the same share privileges that the grantee defined for the shared folder. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. calendar. New members added to the distribution list can be automatically notified about items that are shared with them. Administrators manage the shares from the DL’s Shares tab. When the administrator is notified. over-the-air synchronization of email. the share privileges associated with the DL are revoked.0. users can share any of their folders. and Briefcase folders. Users must notify the administrator that they have shared a folder with the distribution list. You can disable preferences and the Preferences tab does not display in users’ mailboxes. They cannot change the default configuration for features that are set up for their accounts. existing members of the DL are automatically notified of the new shared item.
Zimbra Collaboration Suite Appliance ZCA 6. a quota warning message is sent to the user. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. accounts do not have a quota. The percentage threshold for quota notification can be configured. users cannot add new contacts. calendar. and contacts for users of selected mobile phones. The password settings that can be configured are listed below. Select Password locked from the Advanced tab Password section. When the number is reached. you must disable the Change Password feature in their profile. Users can be notified that their mailboxes are nearing their quota. The AD password policy is not managed by Zimbra.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. and files in Briefcase. Account quota is the amount of space in megabytes that an account can use.0. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts.7 47 . you can configure ZCA to require users to create strong passwords. The default mobile device policy is also enabled. When the quota is reached. login. Important: If Microsoft Active Directory (AD) is used for user authentication. and email retention policies. Setting Password Policy If internal authentication is configured for the domain. The quota includes email messages. all email messages are rejected and users cannot add files to their account. When this threshold is reached. When this is enabled. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. If you set the quota to 0. task lists. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. Calendar meeting information.
Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password.7 Zimbra Collaboration Suite Appliance .z Non-alphanumeric. for example !. If this is set to 0. Users can change their passwords at any time between the minimum and maximum set. The number of failed login attempts before the account is locked out.0. Configuring the next settings will require users to create more complex passwords. This means the account is never locked out. Configuring a minimum and maximum password age sets the password expiration date. They must change it when the maximum password age is reached. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time.This should be set if authentication is external. 48 ZCA 6. The default maximum length is 64 characters. the “failed login lockout” feature is enabled and you can configure the following settings.9 Number of unique new passwords that a user must create before he can reuse an old password. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . #. The default is 10 attempts.Z Lower case a . The default minimum length is 6 characters. % Base 10 digits 0 . an unlimited number of failed log in attempts is allowed. &. This type of policy is used to prevent password attacks. $. Users cannot change their passwords.
The default is 1 hour. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. The default is 2 days. Setting Email Retention Policy The email retention policy for email. Zimbra Collaboration Suite Appliance ZCA 6. You can manually expire a user’s web client session from the administration console Expire Sessions link. . minutes.7 49 . The duration of time in seconds. hours. Activity includes any clickable mouse action. or the administrator manually changes the account status and creates a new password.0. If this is set to 0. hours. the account is locked out until the correct password is entered. minutes. no matter how many consecutive failed login attempts have occurred. When the message purge function runs is set by the message purge command. The default is 0.This forces the current session of the account to expire immediately. if no activity occurs. or days the account is locked out.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. email messages are not deleted. The minimum configuration for email message lifetime is 30 days. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. such as viewing contents of a folder or clicking a button. The default is 0. trashed and spam messages is set in the profile. or days after which the number of consecutive failed login attempts is cleared from the log. the user can continue attempts to authenticate. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active.
Users can change the default version in their preferences. Features Tab. address book and task functionality. calendar. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. The exported account data file can be viewed with an archive program such as WinRAR archiver.ics files. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. However. you can disable the feature from the profile. Individual contacts are saved as . The default ZWC for login is the advanced Zimbra Web Client.csv files. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. including Briefcase and the ability to export your account information. This web client works best with newer browsers and fast internet connections. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. The default is 30 days. They can export specific items in their account and save the data to their computer or other location.0. Users can select which client to use when they log in. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. if ZWC detects the screen resolution to be 800 x 600. Other Account Configuration Preferences Preferences Import/Export. and individual calendar files are saved as . When users log in. users are automatically redirected to the standard Zimbra Web Client. tasks.7 Zimbra Collaboration Suite Appliance . Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. and Briefcase folders. 50 ZCA 6. including mail. General Features Section. they view the advanced Zimbra Web Client. Any of these files can be imported into their account from the same tab. From the browser the enter the URL you provide along with their password to log in. contacts. unless they use the menu on the login screen to change to the standard version. calendar. The data are not removed from their accounts. Both web clients include mail. The default is 30 days.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. Number of days a message can remain in the Junk folder before it is automatically purged. If you do not want users to the import/export capability.
you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password.csv or . • Are passwords required and can users change their password? Password Options When you provision accounts.0. Customizing Profiles and Setting Up Mail Policy Rules. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. if the password is known. Passwords can be from 6 to 64 characters and do not have an expiration date. The AD password policy is not managed by Zimbra. Important: If Microsoft Active Directory (AD) is used for user authentication. you must disable the Change Password feature in their Profile.7 51 . it can be added as part of the . Zimbra Collaboration Suite Appliance ZCA 6. When you import accounts.xml file and is set when the account is provisioned.
and address.7 Zimbra Collaboration Suite Appliance .0. Creating a Single Account You create one account at a time from the administration console dashboard. This is the friendly name. 52 ZCA 6. • Aliases to be used. Each account is assigned a profile that defines features for the account. including phone number. the mailbox is created on the domain and a directory account is created on the LDAP server. middle. and last name. The account information that can be configured includes: • Account name. company name. • Users first. The only information needed to create an account is the account name and the last name. When you select New>Account from the dashboard toolbar. • Contact information.Administrator’s Guide Creating User Accounts When you create user accounts. • Display name that appears in the user’s messages. This is the name used in the email address. not the email address. The default profile is automatically selected if you do not select a profile. • Profile to be assigned which enables features for the account. and password. • Password to be used. the New Account Wizard opens and steps you through the information needed to create an account.
• Setting up the LDAP directory connection.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. The import wizard configuration details include: • Generating passwords for the accounts. make sure you download the list of provisioned accounts as this will list the passwords for each account. click Import Accounts. that information is available in the LDAP directory. Zimbra Collaboration Suite Appliance ZCA 6. Advanced Tools. From the administration console. you can enter how many records to fetch for this import. The wizard guides you through importing accounts from an external directory. the wizard generates a report in a .7 53 . Users must change their password the first time they log on to their accounts. Download this file for future reference. When this is complete.csv format with a list of new accounts. Managing the Import Process 1. the mailbox is created on the mailbox server. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. The wizard downloads account information from your directory and creates the accounts on ZCA.0. In addition. If you want to make sure users change a password that you create. either Active Directory or an LDAP server. You enter details for connecting to your AD or LDAP server. you can enable Must Change Password for the account. Choose a secure location to store it as it may contain password information for all of your users. the file is removed from the server. By choosing the download option. If you choose to generate random passwords for each account. If you add contact information about the account and use the internal GAL. When the end-user logs in for the first time or when an email is delivered to the user’s account.
You need to give the password information to each user. Enable Automatically create missing domains.csv file that is created as this file lists the passwords that were created. 6. Disabling this option. The password can be from 6 to 64 characters. 54 ZCA 6. On the Overview dialog. or • Use the same password for all new accounts. Enter the maximum accounts to import at one time. The default is 0. select whether to import accounts from Active Directory or from another LDAP directory. If the wizard generates random passwords for each account. 4. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. you must download the . On the Bulk provisioning options dialog. On the Directory connection dialog.0. 3. the domain is automatically created. The default is 8 characters. set the password configuration option you want to use and click Next. which means that no limits are set. If you do not enable Automatically create missing domains. • Length of generated password. 5. The following options can be set: Set either • Generate a random password for each account. enter the details for connecting to your Active Directory or other LDAP server. so that when an account is imported and the domain they were on is not created on ZCA. accounts from domains that do not exist on ZCA are not created. • Check Require users to change the password after first login.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 2.
The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. individual first.com • By default the port is 3268.7 55 . The filter in the field (objectClass=organizationalPerson). Check SSL if this is used • Bind DN and bind password • LDAP filter. postal and phone information if it is available. but you can change this • Use Security. • LDAP search base is used to configure what subsection of the LDAP forest to search. is set to gather account information. You can change the filter. the LDAP URL is entered as ldap:// ldapdirectory. After you complete this dialog.0. middle. In this field enter the LDAP search filter to run.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. last names. click Next. including email address. This dialog also shows the import options you configured. Here you can define search criteria to collect the type of account information you want to import.example. Zimbra Collaboration Suite Appliance ZCA 6.
7 Zimbra Collaboration Suite Appliance . you will not be able to access it again. 8. Choose a secure location to store it as it may contain password information for all of your users. The accounts are imported to ZCA. When the import is complete. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. Click Next. Download this file for future reference. Note if you choose not to downlaod the file now.Administrator’s Guide 7. the file is removed from the server. 56 ZCA 6.0.csv file is created with the list of all provisioned accounts.csv file that lists the created accounts and their password. Download the . This list includes the password information for each account. A . By choosing the download option.
create an xml file with the migrating accounts data. When the user’s files are migrated. You enter this MAPI profile information in Step 4. Before you begin. From the administration console. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . contacts. 3. In the Migration options dialog. • Step 2.7 57 . When you select the one-step option. click Migration Wizard. Migrating accounts to the Zimbra Appliance is a two step process. run the ZCS Migration Wizard for Exchange one-step migration option using the . Creating the XML file 1.0. click Next.xml file is created. This information is used to create an .xml file data.xml file. select the migration options. identify the MAPI profile to use to log into the Exchange server. 2. On the Overview dialog. Advanced Tools. and task lists from an existing Microsoft Exchange server to ZCA. calendars.xml file from the data on the Active Directory. run the Migration Wizard and configure the migration options and Active Directory log on information. the folder hierarchy is maintained.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. From the ZCA administration console Advanced Tools tab. after the . Zimbra Collaboration Suite Appliance ZCA 6. • Step 1.
csv file that is created as this file lists the passwords that were created. address book contacts. The password can be from 6 to 64 characters. 58 ZCA 6. tasks. The default is 8 characters. • Select the items to import the accounts: email messages. • Create user accounts in ZCA is checked to enable the account . and calendars. or • Use the same password for all new accounts.Administrator’s Guide Set either • Generate a random password for each account.7 Zimbra Collaboration Suite Appliance . 4.xml element for provisioning the account. • If some accounts were migrated before. You need to give the password information to each user. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Ignore invalid SSL certificate is checked by default. If the wizard generates random passwords for each account. • Check Require users to change the password after first login. Uncheck this box if the accounts were already created on ZCA.0. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Length of generated password. you must download the . select Ignore previously imported emails so accounts do not have duplicate email messages.
• The ZCA administrator account is automatically configured. This domain should be created on ZCA. 5. The default is 0. Enter the MAPI logon user DN Click Next. but you can change this • Use Security. • Server Name.7 59 .example. is set to Zimbra Collaboration Suite Appliance ZCA 6.com • By default the port is 3268. The LDAP URL is entered as ldap:// ldapdirectory. • • • Mapi profile name. On the Active Directory information dialog.0. • Enter the maximum accounts to import at one time. Here you can define search criteria to collect the type of account information you want to import. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. Enter the password for this account. Check SSL if this is used • Bind DN and bind password • LDAP filter. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. which means that no limits are set. In this field enter the LDAP search filter to run. enter the following information.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. The filter in the field (objectClass=organizationalPerson).
including email address.xml file is created. If the information is correct. 6.0. The migration wizard connects to the Exchange server.Administrator’s Guide gather account information.7 Zimbra Collaboration Suite Appliance . If you need to fix any of the options. When you click Next. After you complete this dialog. the . You can change the filter. The Review migration options dialog shows the migration options you have configured. last names. click Next. postal and phone information if it is available. click Previous. middle. 60 ZCA 6. individual first. click Next. • LDAP search base is used to configure what subsection of the LDAP forest to search.
xml file created on ZCA. Select One Step Migration and browse to the . Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard.0.7 61 . the migration begins and a progress bar is displayed.Creating Accounts on ZCA 7. Zimbra Collaboration Suite Appliance ZCA 6. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. 8. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. When you click Next. The accounts are now created on ZCA. Choose a secure location to store it as it may contain password information for all of your users. the Import Destination dialog displays. Note if you choose not to download the file now. the file is removed from the server. When the migration is complete. By choosing the download option. the Import Completed dialog displays. Users can now log on to their ZCA accounts. When you open the migration wizard. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. you will not be able to access it again.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.0.
Passwords can be from 6 to 64 characters and do not have an expiration date.0. resources and distribution lists. Resources and Distribution Lists The administration console dashboard is used to manage accounts. domains. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Zimbra Collaboration Suite Appliance ZCA 6.Chapter 6 Managing Accounts. The user must be told the new password. See the ZCA administration console Help for information about how to perform these tasks from the administration console.7 63 . Changing Passwords If you use internal authentication. select Accounts from the Find address. and profiles menu. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. you can quickly change an account's password from the administration console Account toolbar.
login is disabled. When you are in an account. • Locked. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. When a mailbox status is closed. Pending is a status that can be assigned when a new account is created and not yet ready to become active. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. the login is disabled and messages are bounced. importing. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox.0. but mail is still delivered to the account. the user cannot log in. Mail is delivered and users can log into the client interface.log file. but because searches cannot return results for messages that are not indexed. Users can still access their mailbox while reindexing is running. When a mailbox status is set to maintenance. and mail addressed to the account is queued at the MTA. including all folders. • Maintenance.log warning of a possible corrupt index. Active is the normal status for a mailbox account. Any View Mail action to access an account is logged to the audit. The login is disabled and messages are bounced. This status is used to soft-delete an account before deleting the account from the server. depending on the number of messages in the mailbox.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. and tags. Reindexing a mailbox's content can take some time. calendar entries. 64 ZCA 6. or restoring the mailbox. Changing an Account’s Status Account status determines whether a user can log in and receive mail. This index file is required to retrieve search results from the mailbox. • Closed. searches may not find all results. Each mailbox has an index file associated with it. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. The following account status can be set for an account: • Active. When a mailbox status is locked. • Pending. A closed account does not change the account license. you can reindex the mailbox to recreate the mailbox’s index file. An account can be set to maintenance mode for backing up.7 Zimbra Collaboration Suite Appliance . If a user reports an issue performing text searches or a message is logged in the mailbob.
or delete distribution lists. If you are not sure that is what you want to do. This is done in the Shares tab. To see a list of distribution lists. When users send to a distribution list. The login is disabled and messages are bounced. and changes the number of accounts used against your license. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. change. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. they are sending the message to everyone whose address is included in the list.7 65 . the individual recipient addresses cannot be viewed. Zimbra Collaboration Suite Appliance ZCA 6. deletes the message store. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. but the content of the account is still available. the user’s account Member Of tab is updated with the list name. Only administrators can create. When a distribution list is deleted or the removed.Managing Accounts. This removes the account from the server. select Distribution Lists from the Find address. You can use this feature to limit the exposure of the distribution list to only those that know the address. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. but the message is not sent to more than 1000 recipients. When a Zimbra user’s email address is added to a distribution list.0. the distribution list is automatically removed from the Member Of tab. and profiles menu. Important: System accounts designated with the icon and the administrator icon should never be deleted. existing members of the list are automatically notified of the new share. When you delete an account. domains. When a new shared item is published. The maximum number of members in a distribution list is 1000 recipients. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. change the account status to Closed. the account and all the content is deleted. distribution lists can be created to share items with a group. The address line displays the distribution list address.
you can disable the Can receive mail checkbox. Distribution List Alias tab. These accounts do not count against your license. If you create a distribution list for sharing and do not want the distribution list to receive mail. domains. domains. Each account can have unlimited numbers of aliases. This is set up from the administration console. select Resources from the Find address. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. A Resource Wizard on the administration console guides you through the resource configuration. they are automatically granted the same shared privileges as other members of the group. From Aliases you can quickly view the account information for a specific alias.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. and profiles menu. To see a list of aliases. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. Create Distribution List Aliases A distribution list can have an alias. Administrators do not need to monitor these mailboxes on a regular basis. and delete the alias.0. and profiles menu. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. all aliases that are configured are displayed in the Content pane. move the alias from one account to another. The contents of the resource mailboxes are purged according to the mail purge policies. To see resources available on the ZCA. You can configure the account with the following details about the resource: 66 ZCA 6. An alias is not an email account.7 Zimbra Collaboration Suite Appliance . User accounts with the calendar feature can select these resources for their meetings. The resource accounts automatically accept or reject invitations based on availability. When members are removed from the group distribution list. You can view and edit an account’s alias names from the account view. select Aliases from the Find address. When you select Aliases from the Manage Addresses Overview pane. their share privileges are revoked. When new members are added to the group distribution list.
No recurring appointments can be scheduled for this resource. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. Zimbra Collaboration Suite Appliance ZCA 6. The following resource scheduling values can be set up: • Auto decline all recurring appointments. When this option is selected. and room capacity When you create a resource account.0. • Location information. contact information. • Auto accept if available. users invite the equipment resource and/or location to a meeting. This can be a person to contact if there are issues. When they select the resource. This value is enabled when the resource can be scheduled for only one meeting at a time.7 67 . The free/busy times can be viewed. • Manual accept. including room name. a directory account is created in the LDAP server. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. Because the resource always accepts the invitation. an email is sent to the resource account. free/busy information is not maintained. When the meeting invite is sent. the resource account automatically accepts appointments unless the resource is already scheduled. they can view the description of the resource. specific building location including building and address. thus more than one meeting could schedule the resource at the same time. You can modify the auto-decline rule to accept some meetings that conflict.Managing Accounts. and. auto decline on conflict. When this option is selected. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. If you set this up. Resources and Distribution Lists • Type of resource. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. auto-decline on conflict. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. • Auto accept always. The resource account automatically accepts all appointments that are scheduled. and free/busy status for the resource if these are set up. In this case. the resource account automatically declines all appointments that conflict. To schedule a resource. You can modify the autodecline rule to accept some meetings that conflict. based on the scheduling policy.
you can change the address • Who can use this resource. or decline the invites. the resource declines appointments whenever either of the conditions are met. You can configure the following options to manage the resource. you can set up a threshold. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. 68 ZCA 6. In the Permissions section. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed.7 Zimbra Collaboration Suite Appliance . A delegated user must log into the resource account and accept or decline all requests. Conflict Rules.Administrator’s Guide • No auto accept or decline. The resource account is manually managed. add. • An address to forward invites. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. accept. To fully manage a resource account’s calendar. If you set both fields. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. you can share the resource calendar with a user who is given the manager rights. remove. Users delegated as manager have full administrative rights for that calendar.0. They can view. If the forwarding address was set up when the account was provisioned. Invites. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. edit. For accounts that include the auto decline on conflict value.
0. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. Windows Mobile 5 (WM5). ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. Devices use the native software and UI that is installed on the device to sync. and 6 (WM6) devices. The following diagram shows the flow of data from the server to the mobile. Zimbra Mobile is compatible with IPhone. IPod Touch. ZCA 6.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. contacts.7 69 . The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. and many other phones that support the Active Sync protocol.
• Domain. Note: Only WM6 devices and IPhones support security policies set by the server.Administrator’s Guide 9. Enter the user’s primary Zimbra Appliance account name.com/index.php?title=Mobile_Device_Setup http://wiki. create appointments.zimbra. no additional plug-ins are required to be able to use the Zimbra Mobile feature.zimbra. and add contacts to their address book. The protocol goes through the reverse proxy if it is present in the path. 4. The Zimbra mailbox server address b. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. In most cases.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. The user’s username as configured on the account c.com/index. http://wiki. The client then connects to the user’s account on the mailbox server. For details about specific device setup. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. 70 ZCA 6. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. The user’s Zimbra mailbox domain name 2. They can send email. The following may need to be configured in the mobile device: • Server name (address).0. Older devices do not respond to security policies. see the Mobile Device Setup pages on the Zimbra Wiki.7 Zimbra Collaboration Suite Appliance . Users can immediately sync their account to their mobile device when this is configured. Users configure the following information: a. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. • User name. 3. Enter the user’s Zimbra Appliance domain name (DNS).
mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. users must enter their PIN.0. a locally (generated by the device) initiated wipe of the device is performed. Remote Wipe can be used to erase all data on lost or stolen devices. To unlock the device. the device can sync. the next time a mobile device sends a request to the server. after the number of minutes configured. Zimbra Collaboration Suite Appliance ZCA 6. Once the server confirms that the policy is enforced on the mobile device. In addition to the rules. This erases all data on the device.Managing Zimbra Mobile After the mobile policy is set up. the user is required to fix the PIN before they can sync with the server. the device is locked. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. See the Users’ Mobile Device Self Care Features section. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured.7 71 . If a mobile device is lost or stolen. after the PIN is entered incorrectly more than the specified number of times.
Requires that the password includes both numeric and alpha characters. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. the policy requires an alphanumeric PIN. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. 72 ZCA 6. The device does not need to contact the server for this to happen. How long the device remains active when not in use before the device is locked. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. A user selects the device to wipe and clicks Wipe Device. . but a device that only supports a numbered PIN can still be used. or no longer being used. The device is returned to its original factory settings. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Forces the user to create a personal identification number on the mobile device. users must enter their PIN. For example.7 Zimbra Collaboration Suite Appliance . stolen. the wipe command is initiated. Once the wipe is complete.0. If a mobile device is lost. Number of failed login attempts to the device before the device automatically initiates a local wipe. The next time the device requests to synchronize to the server. To unlock the device.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
mobile device 70 session idle lifetime 49 session time out policy. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . equipment 15 resources. managing 66 resources. managing 68 resource calendar. setting 47 47 9 M mail filters 41 mail filters. reindexing 64 mailbox. password strength policy settings 72 mobile device. enabling 44 group sharing. user self care 72 mobile devices. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. distribution list 46 50 N New menu 15 76 ZCA 6. domain 38 profiles. setting 47 password. standard web client security policy.ics import preferences on ZWC 42 importing accounts 53 importing accounts. security policy 70 mobile devices. creating xml file 57 migration wizard. location 15 resources. managing 46 shares tab. trial 21 license.0. sharing 68 resource conflict rules 68 resources 16 resources. using to migrate accounts 61 mobile device. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. failed login policy 48 persona 40 POP3. maintaining calendars 67 resources. installing 22 license. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. changing password policy 73 mobile device.Administrator’s Guide group calendar. changing admin 10 password. 49 sessions. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. passwords 53 importing process for accounts 53 interop 32 44 L license. expire 49 setting up profiles 37 settings tab 19 shared items. address book 47 quota. Zimbra 21 location resources 66 logging into the admin console Q quota. setting up notification quotas.7 Zimbra Collaboration Suite Appliance . external access 41 postmaster alias 10 profiles 16 profiles.
notifying distribuion list 66 spam message lifetime 50 spam white list.7 Zimbra Collaboration Suite Appliance . 65 50 T tasks feature 45 themes. for mail filters 41 standard web client. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files. setting as default support 7 system accounts 15. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device.0.sharing. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. import/export account data Zimlets 33 42 77 ZCA 6.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 78 ZCA 6.