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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . . . . . . 38 Email messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . 39 Address Book . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . 47 Setting Failed Login Policy . . 45 Enabling Sharing . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrators centrally manage the appliance from the administration console. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. read. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. and government agencies. educational institutions. reply.Chapter 1 Introduction Zimbra is the leader in open source. Web 2. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. and Standard Zimbra Web Client as an HTML client. forward. This guide is intended for system administrators responsible for creating and maintaining accounts. Some of the features that can be found in the web client include: • Compose.7 5 .0 collaboration and messaging software for enterprises.0. service providers.
distribution lists.7 Zimbra Collaboration Suite Appliance . share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. resources. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. • Create and mange user accounts.0. The console offers the following management features: • Dashboard with task based management features. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. email folders.Administrator’s Guide • Share calendars. address book lists with others • Set mailbox usage preferences.
0. The help topics describe how to use the features of the Zimbra Web Client.com.zimbra. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. Make sure to provide enough detail so that the bug can be easily duplicated. Support and Contact Information Visit www.html If you encounter problems with this software. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console. This guide provides a product overview.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. Late-breaking news for product releases and upgrade instructions are contained in the release notes. the effective date.com to submit a bug report.zimbra. • Contact sales@Zimbra.com for support issues. • Zimbra Web Client Help. • Zimbra administration console Help. Available Documentation The following documentation is available: • Administrator Guide. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. When you installed ZCA. Zimbra Collaboration Suite Appliance ZCA 6. and expiration date of the regular license. For information about the Zimbra support program. This trial license is good for 60 days. • Release Notes.com to join the community and to be a part of building the best open source messaging solution. a trial license was automatically installed.7 7 .Zimbra. We appreciate your feedback and suggestions. and a description of administration tasks and configuration options. The latest notes can be found on the Zimbra website.com/support/support_overview. go to http://bugzilla. http://www. www. see the Zimbra website.Zimbra.
0.Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .
7 9 . • Zimbra Status tab. • Network tab. Zimbra Collaboration Suite Appliance summary tab.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. This tab shows the network status. This tab opens the admin dashboard used to manage accounts and domains. The administrator can download and install the update from this tab. if they are configured.xxx. • Update tab. and proxy server settings. This shows the status of the ZCA services. The administration console consists of the following four main tabs. • Zimbra Administration tab.xxx. Zimbra Collaboration Suite Appliance ZCA 6.0. This tab is used when a ZCA version is updated. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. address settings.xxx:5480 You can find the IP address on the vSphere Client.
If users reply to this postmaster address. If you did not change the default settings during the installation. Zimbra Status Tab When you log on to ZCA. This address is where notification messages from the operating system are sent. • Root. Note: When you log in to the ZCA administration console the first time. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. This tab also shows the amount of free mail storage disk space remaining. Other appliance reports may be sent to the admin account as well. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. 10 ZCA 6. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. Two aliases for the administrator account are created during install: • Postmaster. the anti-virus notification is sent directly to the admin account. if an untrusted connection warning displays. Services that are not running display in red. The password can be changed at any time from the Accounts toolbar. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time.7 Zimbra Collaboration Suite Appliance . ignore the warning and select the option to continue. When all services are green. The Zimbra Status tab opens and shows that status of all services. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA.Administrator’s Guide • The user name is vmware. You should log on to this account frequently. the first page that is displayed shows the Zimbra services. the message is forwarded to the administrator mailbox. click the Zimbra Administration tab.0. This opens the administration dashboard where you manage ZCA accounts and domains. • The password is the password of the VMware virtual machine set during the installation of ZCA. Select the administrator account and change the password.
SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. to send notification to administrators when a virus has been found. but should not have been. but should be. These addresses are automatically configured to work with the spam training filter. The accounts created are listed in the accounts list. and to send notification to recipients alerting that a mail message with a virus was not delivered. • Spam Training User to receive mail notification about mail that was not marked as junk. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. When a message is tagged as spam. Messages tagged above 75% are always considered spam and are discarded. the message is delivered to the recipient’s Junk folder.7 11 . How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. The anti-virus software is configured to block encrypted archives. Zimbra Collaboration Suite Appliance ZCA 6.0.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam.
12 ZCA 6. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed.Administrator’s Guide The anti-virus protection is enabled for each server during installation. The LDAP directory service is used for internal authentication.0.7 Zimbra Collaboration Suite Appliance . Each account has an unique mailbox ID that is the primary point of reference to identify the account. ZCA uses the LDAP directory to look up user addresses from within the company. the notification address for anti-virus alerts is configured. a notification is automatically sent to that address. By default. During ZCA installation. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. contacts. and briefcase folders. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. The default is to set up the admin account to receive the notification. Mailbox Service The mailbox service manages all accounts’ mailbox content. attachments. This is referred to as the GAL. including messages. In addition. Anti-virus protection is enabled for each server when the Zimbra software is installed. calendars. When a virus has been found. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV.
The information is not available for administrator’s review.0. you are directed to use this link by Zimbra support to help diagnose issues. Zimbra Collaboration Suite Appliance ZCA 6. but is available for Zimbra support to troubleshoot issues. the results are saved to a zip file that can be forwarded to support. used to manage server configuration and to create a policy for attachments received with email messages. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. In most cases. The storage space is used to save the content of users’ accounts. • Dashboard. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. HQ's default metric collection provides real time monitoring of availability.hyperic.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. For more information about Hyperic HQ go to the following links: • For product description: http://www. used to manage the daily ZCA activity for accounts. and utilization.com/products • For documentation: http://www. The console includes three tabs that make it easy to quickly find items in the console.hyperic. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. • Settings. performance.7 13 . You should regularly monitor the disk capacity and when disks reach the 85% full threshold. you should plan to add additional disk space. When you run a diagnostics of ZCA.
7 Zimbra Collaboration Suite Appliance . aliases. domains. You can identify the type of account from the icon.0. and profiles area. select the item from the menu on the right of the Find address. and resources. When you view All addresses. domains. used to manage the Zimbra Appliance license and certificates. This tab includes tools for migrating and importing accounts. 14 ZCA 6. To view each of these items in the Content pane. profiles. the Content pane shows all addresses in ZCS. distribution lists. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses.Administrator’s Guide • Advanced Tools.
Resource accounts do not count against your ZCA license. Zimbra Collaboration Suite Appliance ZCA 6. domains. This account counts against your ZCA license. This icon represents a resource equipment account. Do not delete this account! This icon represent user accounts.7 15 . Only one administrator account can be created. the ZCA license account limit reflects the change. These are specific accounts used by ZCA. distribution lists. aliases. • Create new accounts. When you delete an account. distribution lists. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. Aliases do not count against your ZCA license. This type of account counts against your ZCA license account limit. This icon represents an alias account. This icon represents a distribution list. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. domains. Distribution lists do not count against your ZCA license. This icon represents a resource location account. profiles. System accounts include the spam filter accounts for junk mail. aliases.Working in the Administration Console This icon represents system accounts. profiles.0. From the dashboard you can manage the following items. Do not delete these accounts! This icon represents the administrator account. (spam and ham) and GALsync account if you configure GAL for your domain.
Lists all distribution lists. You can use the Move Alias feature from the toolbar to move an alias from one account to another. In the Accounts folder. and configure the authentication mechanism to be used for that domain. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. • Distribution Lists.Administrator’s Guide • Accounts. the default profile is displayed.0. • Profile. You can create new resources and set the scheduling policy for the resource. You can create new distribution lists and add to or delete members from a distribution list. passwords and aliases for an account. • Aliases. Lists profiles that have been created. Lists all accounts. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. • Domains. or delete profiles. • Resources. Lists location or equipment that can be scheduled for a meeting. you create and manage end-user accounts. Lists all aliases that have been created in user accounts. configure GAL. You can create and manage domains. As a minimum. profiles. You can create. edit. setting options.7 Zimbra Collaboration Suite Appliance . Lists the domain in the Zimbra Appliance environment.
Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings.7 17 . The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. gateway. netmask. including IP address. Zimbra Collaboration Suite Appliance ZCA 6. You can set specific addresses or you can select to obtain the configuration from DHCP server. When you make changes to the network settings. • The Status tab displays the Zimbra Appliance network status. and host name. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access.0. • The Address tab can be used to change the network addresses if you move the server to a new network. DNS server address. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 18 ZCA 6.0.
You can change this. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.0.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console.7 19 . Zimbra Collaboration Suite Appliance ZCA 6.
This is changed from the Settings>Attachments tab. there is no limit to the size of the upload. This is the maximum size of a file that can be uploaded into Briefcase. an email loop is created. such as . The default is 10 Mb. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. or email clients that generate automatic replies or responses. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. or used as a third-party anti-virus and anti-spam gateway. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. This is configured during the installation of ZCA. The relay host name is the appliance MTA to Gateway host.Administrator’s Guide • Default domain name. If one such automatic response triggers another automatic response on the other side.0. If you set the default to 0. users can upload files up to 10240K in size to their accounts. • Maximum size of an uploaded file for Documents or Briefcase. This also used as the assumed domain name when only a user name but not the domain is provided. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. scripts. • Relay MTA for external delivery. resulting from mail servers. This is the default. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name.7 Zimbra Collaboration Suite Appliance . Important: Use caution when setting a relay host to prevent mail loops. (An email loop is an infinite loop phenomenon. Setting Up Relay MTA for External Delivery Setting this parameter is optional. 20 ZCA 6.zip.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. You can change this on the General Information tab.
or change the Zimbra license. You can select from the common extension types that are listed or add other types of extensions. Zimbra Collaboration Suite Appliance ZCA 6. Users cannot view any attachments sent with their email messages.7 21 . you must update the server with the new license information. Files attached to email messages can only be viewed in HTML. When you purchase. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. This trial license is good for 60 days. When you installed ZCA. This license is encrypted with the number of Zimbra accounts (seats) you have purchased.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. You can also restrict receiving attachments by the file extension type. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. If you do not want to send a notification to the recipient when messages are blocked. and expiration date of the regular license. renew. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. Managing the Zimbra License A Zimbra license is required in order to create accounts. • Allow viewing attachments only in HTML. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. a trial license was automatically installed. the effective date. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments.0. you can disable this feature. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. • Do not restrict viewing attachments.
update. Managing Your Self-Signed or Commercial Certificates You can view. when you log on to the administration console a reminder notice is displayed. and the number of accounts used can be viewed from the Advanced Tools>License tab. The default is 365 days. A certificate is the digital identity used for secure communication between different hosts or clients and servers. You can use the Certificate Installation Wizard to generate a new selfsigned certificate.Administrator’s Guide Current license information. Starting 30 days before the license expires. but when you log in to the appliance administration console the first time. and install self-signed and commercial certificates from the administration console Advanced Tools tab. You must renew your license within 30 days of the expiration date. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. A self-signed certificate is automatically deployed when ZCA is installed. You can purchase additional accounts or you can delete existing accounts. • A self-signed certificate is an identity certificate that is signed by its own creator. When the number of accounts created is equal to the number of accounts purchased. 22 ZCA 6. the self-signed certificate is automatically installed and can be used. self-signed and commercial certificates. issue date. Certificates are used to certify that a site is owned by you. Self-signed certificates are normally used for testing. number of accounts purchased. This is useful when you use a self-signed certificate and want to change the expiration date.0. you will not be able to create new accounts. When ZCA is installed. expiration date. Two types of certificates can be used.7 Zimbra Collaboration Suite Appliance . a security alert is displayed and you will need to accept the warning to be able to log in. including license ID.
company. To generate the CSR. you complete a form with details about the domain. and country. check this box. You save this file to your computer and submit it to your commercial certificate authorizer. They issue a digitally signed certificate. As you enter information about your company. and then generate a CSR with the RSA private key. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. you use the Certificates Wizard to install the certificate on ZCA. and when you receive the certificate. before you generate the CSR you must know the following details: • Common Name (CN).7 23 . Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. Zimbra Collaboration Suite Appliance ZCA 6.0. This is the exact domain name that should be used to access your Web site securely.Managing ZCA Configuration To obtain a commercially signed certificate. such as VeriSign or GoDaddy. An asterisk (*) is added to the Common Name field. You download the CSR from the Zimbra server and submit it to a CA. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR).
including validation days that shows when the certificate expires. When SAN is used the domain name is compared with the common name and then to the SAN to find a match.7 Zimbra Collaboration Suite Appliance . The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. a security alert warning is displayed. When the alternate name is entered here. when users log on to the accounts. the client ignores the common name and tries to match the server name to one of the SAN names. The state/province you want the certificate to display as your company location • City (L). 24 ZCA 6. If a certificate expires. The city you want the certificate to display as your company location • Organization Name (O).Administrator’s Guide • Country Name (C). The country you want the certificate to display as your company location • State/Province (ST).0. You should renew your certificates before it expires. Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. You can create multiple SANs. Your company name • Organization Unit (OU).
Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. External LDAP server or Active Directory. • The authentication mechanism is Internal • The Virtual Hosts. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. domains and profiles menu. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. When you set up a domain. or both • Domain authentication mode. you can configure the following: • Global Address List (GAL) mode. either Internal LDAP server.0. Zimbra Collaboration Suite Appliance ZCA 6. When you select Domains from the Find address. The following settings can be configured for your default domain or when you create a new domain.7 25 . external LDAP. a list of domains is displayed. Select the domain to edit from the list. internal. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal.
This is the URL that is used when users share items such as calendars. The URL displays as http://publicservicename. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client. Users can change the time zone from their accounts’ Preferences>General folder. Each domain can be configured with the public service host name to be used for REST URLs. This is commonly used when sharing within Zimbra Appliance. 26 ZCA 6.7 Zimbra Collaboration Suite Appliance . the name of that server must be entered in Inbound SMTP Hostname field. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. To make sure that the time is displayed the same in one or the other client. set that here. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. Public service hostname This is the host name to be used for REST URLs. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. When you configure a pubic service hostname. email folders.0. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. If the majority of your uses are located in another time zone.domain. When users use the advanced Zimbra Web Client.com/home/username/ sharedfolder. and Briefcase folders.
users cannot log in.7 27 . • Closed. For the initial set up the default profile created during the installation is assigned to the domain. Domain status can be set as follows : • Active.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. Zimbra Collaboration Suite Appliance ZCA 6. Domain Status The domain status is active in the normal state. GAL is configured on a per-domain basis. The closed status overrides an individual account’s status setting. The GAL mode setting for each domain determines where the GAL lookup is performed. or modified. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. When a domain status is marked as closed. This is sometimes referred to as the company directory or company “white pages. the account’s status overrides the domain status setting. the account status overrides the domain status. The Zimbra LDAP server is used for directory lookups. The default setting is Internal mode. and accounts and distribution lists cannot be created. Users can log in and mail is delivered. When the domain status is marked as maintenance.0. the account’s status overrides the domain status setting. you can assign another profile to the domain. users cannot log in and their email is queued at the MTA. the account’s status overrides the domain status setting. • Maintenance. login for accounts on the domain is disabled and messages are bounced. • Locked. Active is the normal status for domains. Note: If an account has a different status setting than the domain setting. If an account’s status setting is marked as maintenance or closed. their email is queued at the MTA. If an account’s status setting is marked as closed. The GAL search options are as follows: • Internal. Changing the status also can affect the status for accounts on the domain. deleted. Accounts can be created and mail can be delivered. but email is still delivered to the accounts.” ZCA uses the GAL to look up user addresses from within the company. When a domain status is marked as locked. If you create additional profiles. If an account’s status setting is marked as closed. When the domain status is marked as suspended. users cannot log in to check their email. • Suspended.
If the GALsync account is not available for some reason. Configuring GAL Search for External GALs When you configure an external GAL. Configuring GAL Search for Internal GAL When you select Internal. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. modified contact and deleted contact information. You should not modify the GAL sync account address book directly. These accounts display in the administration console accounts list. During the sync. When the GAL sync account syncs to the LDAP. • Both. 28 ZCA 6. no additional configuration is required. External directory servers are used for GAL lookups. GALsync accounts When an internal or external GAL is set up. all GAL contacts from the LDAP are added to the GAL address book.0.Administrator’s Guide • External. etc. but users also need to be able to sync to the GAL. the GAL sync account is updated with new contact. You can configure multiple external LDAP hosts for GAL. Internal and external directory servers are used for GAL lookups.).7 Zimbra Collaboration Suite Appliance . you can configure different search settings and sync settings. When the LDAP syncs the GAL to the account. you can configure GAL search and GAL sync separately. The address book in these accounts is used to sync the LDAP server contact data. When you configure the external GAL mode. the traditional LDAP based search is run. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. a GAL sync account is created for each LDAP data source. mail routing. All other directory services use the Zimbra LDAP service (configuration. changes you make to the address book are deleted.
Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. When you select Internal. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)).7 29 . The port is 389. no other configuration is required. For LDAP. For example. To search within a specific part of your directory. • Use DN Password to bind to external server. This is the default. and to use DN password to bind to the external server. You must configure the LDAP URL. enter a search base. • LDAP search base. Zimbra Collaboration Suite Appliance ZCA 6. etc. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. the autocomplete filter must be configured. the port is 636. • Autocomplete filter. The following is an example of the filter string. • LDAP filter.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. • External LDAP. dc=com). gn. The parameters in a filter you construct determine the thoroughness of a search. ( dc=server. For AD. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. Enter the LDAP address. LDAP filter. The filter defines the search rules used for directory searches. adAutoComplete is the default filter.0. If the filter you entered cannot be run using an anonymous bind. The user name and password is the authentication information supplied in the bind operation to the directory server. To enable the ability to let users use the Autocomplete from GAL feature. The Internal authentication uses the Zimbra directory server for authentication on the domain.). Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. If you use SSL. and then verifies that the entry matched is either a Zimbra account or distribution list. A search filter must be specified.
the default port is 636. 30 ZCA 6.com). the connection is closed and the password is considered valid. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. If this bind succeeds. No additional configuration is necessary. You should ensure that the filter you enter results in a single entry being matched. The user name and password is the authentication information supplied to the Active Directory server. You identify the Active Directory domain name and URL. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. • LDAP filter. The authentication method is set on a per-domain basis. Example of the search filter is (firstname.lastname@example.org. If you use SSL.7 Zimbra Collaboration Suite Appliance . On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. Check either to use SSL or StartTLS. Enter the LDAP address. The default port is 389. otherwise an authentication error is returned to the user. Internal The Internal authentication method assumes the Zimbra schema. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. You can configure multiple external LDAP hosts.Administrator’s Guide • External Active Directory. The default is to use the internal method as the authentication mode.
https:// mail. If the filter you entered cannot be run using an anonymous bind. The authentication request searches for a domain with that virtual host name. users enter only their user name and password. Zimbra Collaboration Suite Appliance ZCA 6. The name of the domain for the active directory server.Managing ZCA Configuration • LDAP search base. To search within a specific part of your directory. dc=com).7 31 . When you create a virtual host. If you use SSL. The default port is 389. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. Users enter the virtual host name as the URL address. the authentication is completed against that domain.company.com. The virtual host requires a valid DNS configuration with an A record. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. You configure the following settings: • AD domain name. enter a search base. Virtual hosts are configured from the administration console Domains>Virtual Host tab. • Use DN/Password to bind to external server. Enter the active directory LDAP address. You can configure multiple external active directory hosts.0. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. the default port is 636. The general domain configuration does not change. • AD LDAP URL and whether to use SSL. It would be entered as ( dc=server. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. For example. When the virtual host is found. When the Zimbra login screen displays. users can login to their accounts without having to specify the domain name as part of their user name.
• The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. Exchange 2003/2007 Setup Requirements For Exchange 2003. 32 ZCA 6. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. • Web interface to Exchange public folders needs to be available via IIS. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. the Exchange systems must be set up as described in the Exchange Setup Requirements section.7 Zimbra Collaboration Suite Appliance .0. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. To set free/busy interoperability. This is required only if there is Zimbra Appliance to Exchange free/busy replication. This is required only for ZCA to Exchange free/busy replication. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers.
and cn= settings. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. Note: To find these settings on the Exchange server. • Microsoft Exchange User Name and Password. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. to see contact information from the address book for this name. ou= . • com_zimbra_url.Managing ZCA Configuration • Microsoft Exchange Server URL. Set at the global level this applies to all accounts talking to Exchange. either Basic or Form. The following are included: • com_zimbra_date. • Microsoft Exchange Authentication Scheme. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. URL link to quickly go to the website specified in an email message.7 33 . Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. • Basic is authentication to Exchange via HTTP basic authentication. This sets up a mapping from the ZCA account to the corresponding object in the AD. Email addresses/names. • O and OU used in the legacyExchangeDN attribute. • com_zimbra_email. Dates or time in the message to see their calendar schedule for that date or time. • Form is authentication to Exchange as HTML form based authentication. This is the Web interface to the Exchange.0. Zimbra Collaboration Suite Appliance ZCA 6. This is the name of the account in AD and password that has access to the public folders. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= .
Check the Zimlets that should be enabled for the domain. You can change the base colors of themes for a domain from the administration console. If a Zimlet should not be turned off from ZWC. The foreground color is the text color displayed. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page.0. • com_zimbra_ dnd. • com_zimbra_ymemotiocons. Drag and Drop files on to their email message. • Foreground color of the themes. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. to add a textual portrayal of different facial expressions to their messages. select mandatory.7 Zimbra Collaboration Suite Appliance . such as Skype or Cisco VOIP phones must be installed on the user’s computer. 34 ZCA 6. The default text color is black. Note: This feature does not work with Internet Explorer.Administrator’s Guide • com_zimbra_phone. Phone numbers to quickly place a call. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. VOIP software. The emoticons are available from a link on the compose toolbar. The text color usually does not need to be changed. Emotiocons.
the selected tab. and the toolbar are displayed in the secondary color. and selection highlight. the background color displays with the logo. Zimbra Collaboration Suite Appliance ZCA 6. such as a message. Hot Rod. tabs. Waves and Yahoo. Variants of the color are used for buttons. In the following image. The primary background color displayed in the client. You may want to disable those themes from user’s Theme preferences selection.Managing ZCA Configuration • Background color of the themes. the clicked item from a right-click or other drop-down menu selection. In the following image. • Selection color of the themes. The secondary color is the color used for the toolbar.7 35 . • Secondary color of the themes. Some of these themes. Note: A number of Zimbra themes are included with Zimbra Appliance. This color is the background on the page. and for a selected tab. have been designed with graphics or color codes that are not changed when you change the base color. in this example. the variant of the background color displays in the login area. The selection color is the color displayed for a selected item. such as Lemongrass. background color of the Content and Navigation panes. Mail. selection headers in the Navigation pane.0.
0.Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .
users may not have these features available.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. In that case. Zimbra Collaboration Suite Appliance ZCA 6. Note: Mailbox features are enabled for the Zimbra Web Client users. For example. which allows users to sync their smart phones with their accounts.0. In an environment that includes users with different email and collaboration requirements. creating different profiles based on user requirements makes it easy to give users the feature sets they need. Setting Up Profiles Profiles define which features are enabled for an account. a new profile tab opens. When you change a profile. You might not want to turn this on for all of your users. accounts assigned that profile reflect the change. Each account is assigned a profile. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. When IMAP or POP clients are used. Click New and select Profile. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. the default profile does not enable mobile sync. You can create a profile from the New link on the administration console dashboard. A default profile is automatically created during the installation of ZCA and you can create additional profiles.7 37 .
This tab enables the Zimbra Mobile sync feature.Administrator’s Guide A profile consists of the following configuration tabs: • General Information.7 Zimbra Collaboration Suite Appliance . • Zimbra Mobile. The features are described in this chapter. This tab lists all features that can be enabled for user accounts. See Chapter 13. • Email 38 ZCA 6. you can select the profile that is automatically assigned to users created on that domain. Note: If you delete a profile that accounts are currently assigned.0. Managing Zimbra Mobile for information about this feature. • Features. On this tab you define the profile’s display name and you can describe the profile in any way you want. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. and set password. Domain Profiles When you create a new domain or edit an existing one. This tab is used to set up account quota. This is a good option if most users on the domain should have the same features enabled. and email retention policies. the accounts are automatically assigned the default profile. the default profile is automatically assigned when an account is created. • Advanced. login. If the domain does not have a profile defined.
If this feature is enabled. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. tags. Users can change the default from the Mail toolbar.7 39 . Messages can be displayed grouped into conversations or as a message list. If you do not want users to be able to change their account preferences. This is enabled by default in the profile. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities.0. Conversations group messages by subject. You configure which email messaging features are enabled. user-defined folders. They can specify their default font settings for HTML compose in their account Preferences tab. View link. user-defined filters. conversation view is the default.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. mail sorted by conversations. The default is to let users manage their preferences. and more. you can remove the check from Preferences in the profile. Zimbra Collaboration Suite Appliance ZCA 6. Features tab. HTML compose Users can compose email messages with an HTML editor. Mail Features Mail Conversations Description Enables the email application.
size. you can also specify forwarding addresses that are hidden from the user. Users can also set the start and stop dates for the out of office message. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. You can specify a default forwarding address for a user when you create or edit an account. Advanced search Allows users to build a complex search by date. In the account configuration. regardless of how many messages that person sends to the address during that week. Saved searches 40 ZCA 6. domain. An email with information about the email’s subject. tags. Out of office reply Users can create an email message that automatically replies to incoming messages. Users can save a search that they have previously executed or built. They can turn this feature on or off and designate an address from their account Preferences tab. When Persona is enabled. Users can change the information from their account Preferences tab. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. Persona The name and address configured for the account creates the primary account persona.7 Zimbra Collaboration Suite Appliance . This is the information that the user uses as the From address.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. attachment. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. users can create additional account names to manage different roles. By default a message is sent to each recipient only once every seven days.0. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. This is commonly used as a vacation message. sender address and recipient address is sent to the address. and folders. status.
contacts. Users can access the company directory to find names for their email messages. You can create an alias for the account. ZCA 6. Users can also choose whether to delete the messages on the server after they are downloaded. They can add the external account address to their account settings. to access their mailbox using the IMAP protocol. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. When this is enabled. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. An email alias is an email address that redirects all mail to a specified mail account. users can select another folder as the default search folder that is automatically searched from the search field. users enter a few letters in their compose header and names listed in the GAL are displayed.0. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users can set these up from their Preferences Accounts tab. Users can use third party mail applications. the corresponding actions associated with that rule are applied.7 41 IMAP access Zimbra Collaboration Suite Appliance . When Initial search preference is enabled. such as Thunderbird or Outlook. Users set up these rules from their account Preferences tab. Note: Spam check on a received message is completed before users’ mail filters are run. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Users cannot change this. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. An alias is not an email account. They can add the external account address to their account settings. To avoid having mail incorrectly marked as junk. Users can set these up from their Preferences tab. and Documents pages. Messages identified as spam are moved to the Junk folder.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can turn this feature on or off from their Preferences tab. When an incoming email message matches the conditions of a filter rule.
such as Thunderbird or Outlook. • Preferences for how messages that are replied to or forwarded are composed. calendars. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. to access their mailbox using the POP protocol. • Set the display language for ZWC. Alerts can be set up to play a sound. When they retrieve their POP email messages. enable Sharing in the Features tab. This data can be saved to their computer or other location as a backup.. • Set or change email message alerts. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6.7 Zimbra Collaboration Suite Appliance . address books. that the Web Client checks for new messages. Import/ Export folder can be used to export a user’s account data. users can select the locale that is different from the browser language settings. and flash the browser. • Whether to compose messages in a separate window. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. highlight the Mail tab when a message arrives. contacts.Administrator’s Guide POP3 access Users can use third party mail applications. the messages and attachments are saved on the Zimbra server. If more than one language locale is installed on Zimbra Appliance.. Users can modify the following mail preferences from their Preferences Signatures tab. • Which folder should be searched first when running a search. • How often. The default maximum number of white list and black list addresses is 100 on each list. Check for new mail every. tasks.0. • Whether to save copies of outbound messages to the Sent folder. and Briefcase folders. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. the Preference. calendar. • Whether to automatically append a signature to outgoing messages. Users can modify the following mail preferences from their account Preferences Mail tab. including email messages and attachments. etc. in minutes. Import/Export Folder In the advanced Web Client. • Whether to send a read receipt when it is requested. Important: To allow users to share their mailbox folders.
and delegate manager access to their calendars.csv files. Users can modify the following Address Book preferences from their account Preferences Address Book tab.0. share calendars with others. By default. the data are copied. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. The files must be . create multiple calendars. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. Users can import other contact lists into their Address Book and can export their address books as well. Feature Name Address Book Description Users can create their own personal contacts lists. calendars. and Documents notebooks. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. and Documents notebooks. a Contacts list and an Emailed Contacts list are created in Address Book. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. They can also use search for appointments in their calendars. establish recurring activities. Important: To allow users to share their address books. By default.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. not removed from the user’s account. Important: To allow users to share their calendars. address books. When they run the export command.7 43 . enable Sharing in the Features tab. enable Sharing on the Features tab. Users can import contacts into their Address Book. You can turn the Import/Export feature off from the profile. two contact lists folders are in the Address Book. Zimbra Collaboration Suite Appliance ZCA 6.
When this option is enabled. The filter subject is Calendar Invite. The mini-calendar automatically displays in the Calendar view. This is done from the Preferences Import/Export folder. day. • Users can import and export their appointments in the standard iCalendar (. When they select this subject. or schedule. • Use the QuickAdd dialog to create appointments from the calendar view. When Group Calendar is not checked. • First day of the week to display in the calendar. month. messages that are marked as invites are run through the filter.7 Zimbra Collaboration Suite Appliance . • Display the mini-navigation calendar in the Mail view. flash the browser title. and popup notification. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. delegate access to their calendar. • Time-zone list in their appointment dialog.0. If popup notification is selected. work week. and more. the QuickAdd dialog displays when users double-click or drag on the calendar. list. Schedule and Find Resources tabs are not displayed. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. giving them the opportunity to change time zones while making appointments. • Calendar view they want to see by default. • Number of minutes before an appointment to be reminded and select how to be notified: sound.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. • View calendars as a nested group within different folders. the user must have Yahoo! BrowserPlus™ installed. • Set permissions for free/busy and who can invite the user to a meeting.ics) format. schedule meetings. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. 44 ZCA 6. 7-day week. create multiple personal calendars. The Find Attendees.
Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. They can open the file if the application is available on the computer. • Forward calendar invitation to specific addresses.0. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. organize files into different Briefcase folders. and the public. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. Task lists can be shared with individuals. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. • Enable the ability to automatically add invites with PUBLISH method. enable Sharing in the Features tab. groups. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. These files can be accessed whenever they log into the advanced Zimbra Web Client. Important: To allow users to share their task lists. send the file in an email.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface.7 45 . • Be notified of changes made to an appointment by a delegated access grantee.
address books. and Briefcase folders. the share privileges associated with the DL are revoked. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way.0. and the public access so that anyone who has the URL can view the content of the folder. They cannot change the default configuration for features that are set up for their accounts.7 Zimbra Collaboration Suite Appliance . Administrators manage the shares from the DL’s Shares tab. calendar. task lists. They can share with internal users who can be given complete manager access to the folder. They can accept the shared item from their ZWC Preferences>Sharing tab. Users must notify the administrator that they have shared a folder with the distribution list. Users specify the type of access permissions to give the grantee. When the administrator is notified. and contacts data between mobile devices and the Zimbra server. Disabling Preferences Preferences is enabled by default in profiles. calendars. New members added to the distribution list can be automatically notified about items that are shared with them. members of the distribution list are automatically granted rights to the shared item. Users can manage their shared folders from their ZWC Preferences Sharing folder. existing members of the DL are automatically notified of the new shared item. Users can modify the default preferences that are configured for their account. When a new shared folder is published. 46 ZCA 6. When internal users share a mail folder. over-the-air synchronization of email. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. including their mail folders. When a member is removed from the distribution list. users can share any of their folders. All members of the list have the same share privileges that the grantee defined for the shared folder. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. You can disable preferences and the Preferences tab does not display in users’ mailboxes. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. external guests that must use a password to view the folder content.
7 47 . calendar. users cannot add new contacts. Account quota is the amount of space in megabytes that an account can use. If you set the quota to 0. Users can be notified that their mailboxes are nearing their quota. and contacts for users of selected mobile phones. and files in Briefcase. login. task lists. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. When the quota is reached. The AD password policy is not managed by Zimbra. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. The default mobile device policy is also enabled. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. The percentage threshold for quota notification can be configured. Important: If Microsoft Active Directory (AD) is used for user authentication. Zimbra Collaboration Suite Appliance ZCA 6. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. When the number is reached. When this threshold is reached. When this is enabled. and email retention policies. Select Password locked from the Advanced tab Password section.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. The password settings that can be configured are listed below. you can configure ZCA to require users to create strong passwords. a quota warning message is sent to the user. Setting Password Policy If internal authentication is configured for the domain. accounts do not have a quota.0. Calendar meeting information. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. The quota includes email messages. you must disable the Change Password feature in their profile. all email messages are rejected and users cannot add files to their account.
The default minimum length is 6 characters. The default maximum length is 64 characters.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. % Base 10 digits 0 .This should be set if authentication is external.9 Number of unique new passwords that a user must create before he can reuse an old password. Configuring the next settings will require users to create more complex passwords. Configuring a minimum and maximum password age sets the password expiration date. $.z Non-alphanumeric. for example !. 48 ZCA 6. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. an unlimited number of failed log in attempts is allowed.0. If this is set to 0. the “failed login lockout” feature is enabled and you can configure the following settings.7 Zimbra Collaboration Suite Appliance . Users can change their passwords at any time between the minimum and maximum set. This means the account is never locked out. The default is 10 attempts. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . #.Z Lower case a . &. Users cannot change their passwords. The number of failed login attempts before the account is locked out. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked. They must change it when the maximum password age is reached. This type of policy is used to prevent password attacks.
Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. The default is 0.0. The minimum configuration for email message lifetime is 30 days. The default is 0. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. or days the account is locked out. . such as viewing contents of a folder or clicking a button. Setting Email Retention Policy The email retention policy for email. email messages are not deleted. hours. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. if no activity occurs. The duration of time in seconds. hours. You can manually expire a user’s web client session from the administration console Expire Sessions link.7 49 . Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active.This forces the current session of the account to expire immediately. or days after which the number of consecutive failed login attempts is cleared from the log. or the administrator manually changes the account status and creates a new password. minutes. the account is locked out until the correct password is entered. trashed and spam messages is set in the profile. Activity includes any clickable mouse action. the user can continue attempts to authenticate. no matter how many consecutive failed login attempts have occurred. The default is 1 hour. The default is 2 days. Zimbra Collaboration Suite Appliance ZCA 6. If this is set to 0. When the message purge function runs is set by the message purge command. minutes.
including Briefcase and the ability to export your account information. They can export specific items in their account and save the data to their computer or other location. Features Tab. users are automatically redirected to the standard Zimbra Web Client. and individual calendar files are saved as . Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view.7 Zimbra Collaboration Suite Appliance . • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. Individual contacts are saved as . Users can select which client to use when they log in. they view the advanced Zimbra Web Client. The default is 30 days. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. address book and task functionality. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. and Briefcase folders. The default is 30 days. Any of these files can be imported into their account from the same tab. calendar. The default ZWC for login is the advanced Zimbra Web Client. When users log in. 50 ZCA 6. From the browser the enter the URL you provide along with their password to log in. However. Users can change the default version in their preferences.ics files. calendar. unless they use the menu on the login screen to change to the standard version. The data are not removed from their accounts. Other Account Configuration Preferences Preferences Import/Export. The exported account data file can be viewed with an archive program such as WinRAR archiver. contacts. This web client works best with newer browsers and fast internet connections. Number of days a message can remain in the Junk folder before it is automatically purged. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. including mail.0. Both web clients include mail. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser.csv files.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. If you do not want users to the import/export capability. General Features Section. you can disable the feature from the profile. if ZWC detects the screen resolution to be 800 x 600. tasks.
• Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. if the password is known. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. When you import accounts. The AD password policy is not managed by Zimbra.7 51 .csv or . you must disable the Change Password feature in their Profile. it can be added as part of the . Customizing Profiles and Setting Up Mail Policy Rules. Passwords can be from 6 to 64 characters and do not have an expiration date.0.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. Important: If Microsoft Active Directory (AD) is used for user authentication.xml file and is set when the account is provisioned. • Are passwords required and can users change their password? Password Options When you provision accounts. Zimbra Collaboration Suite Appliance ZCA 6. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4.
The account information that can be configured includes: • Account name.Administrator’s Guide Creating User Accounts When you create user accounts. Each account is assigned a profile that defines features for the account. including phone number. Creating a Single Account You create one account at a time from the administration console dashboard. The only information needed to create an account is the account name and the last name. and password. not the email address. This is the name used in the email address. 52 ZCA 6. the New Account Wizard opens and steps you through the information needed to create an account. • Display name that appears in the user’s messages. middle. company name. When you select New>Account from the dashboard toolbar. • Users first. This is the friendly name. The default profile is automatically selected if you do not select a profile. • Aliases to be used. • Profile to be assigned which enables features for the account.0. the mailbox is created on the domain and a directory account is created on the LDAP server.7 Zimbra Collaboration Suite Appliance . and address. • Contact information. and last name. • Password to be used.
The wizard guides you through importing accounts from an external directory. Users must change their password the first time they log on to their accounts. make sure you download the list of provisioned accounts as this will list the passwords for each account. You enter details for connecting to your AD or LDAP server. • Setting up the LDAP directory connection. you can enable Must Change Password for the account. If you choose to generate random passwords for each account. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. From the administration console. If you want to make sure users change a password that you create.0. you can enter how many records to fetch for this import. the file is removed from the server. the mailbox is created on the mailbox server. In addition. When the end-user logs in for the first time or when an email is delivered to the user’s account. Download this file for future reference. If you add contact information about the account and use the internal GAL. The import wizard configuration details include: • Generating passwords for the accounts. either Active Directory or an LDAP server. click Import Accounts.csv format with a list of new accounts.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. When this is complete. The wizard downloads account information from your directory and creates the accounts on ZCA. the wizard generates a report in a .7 53 . Advanced Tools. that information is available in the LDAP directory. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. Zimbra Collaboration Suite Appliance ZCA 6. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. Choose a secure location to store it as it may contain password information for all of your users. By choosing the download option. Managing the Import Process 1.
You need to give the password information to each user.7 Zimbra Collaboration Suite Appliance . set the password configuration option you want to use and click Next. so that when an account is imported and the domain they were on is not created on ZCA. If you do not enable Automatically create missing domains. which means that no limits are set. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. On the Overview dialog. The default is 8 characters. 6. If the wizard generates random passwords for each account. 4. you must download the . On the Directory connection dialog. • Length of generated password. 5. enter the details for connecting to your Active Directory or other LDAP server. the domain is automatically created. select whether to import accounts from Active Directory or from another LDAP directory.Administrator’s Guide 2. The password can be from 6 to 64 characters. • Check Require users to change the password after first login. The following options can be set: Set either • Generate a random password for each account. Disabling this option.csv file that is created as this file lists the passwords that were created. or • Use the same password for all new accounts. accounts from domains that do not exist on ZCA are not created. On the Bulk provisioning options dialog. 54 ZCA 6. Enter the maximum accounts to import at one time. Enable Automatically create missing domains.0. The default is 0. 3.
example. After you complete this dialog. last names.com • By default the port is 3268. In this field enter the LDAP search filter to run. individual first. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA.7 55 . including email address. You can change the filter. middle. Check SSL if this is used • Bind DN and bind password • LDAP filter. This dialog also shows the import options you configured. The filter in the field (objectClass=organizationalPerson).Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name.0. is set to gather account information. but you can change this • Use Security. the LDAP URL is entered as ldap:// ldapdirectory. click Next. • LDAP search base is used to configure what subsection of the LDAP forest to search. Zimbra Collaboration Suite Appliance ZCA 6. postal and phone information if it is available. Here you can define search criteria to collect the type of account information you want to import.
This list includes the password information for each account. 8.7 Zimbra Collaboration Suite Appliance . a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported.csv file is created with the list of all provisioned accounts. Note if you choose not to downlaod the file now. the file is removed from the server. A .csv file that lists the created accounts and their password.0. Download this file for future reference. Choose a secure location to store it as it may contain password information for all of your users. Click Next. 56 ZCA 6. By choosing the download option.Administrator’s Guide 7. Download the . The accounts are imported to ZCA. you will not be able to access it again. When the import is complete.
This information is used to create an . calendars. Advanced Tools. the ZCS Migration Wizard creates the accounts and import the accounts content based in the .xml file from the data on the Active Directory. click Next. after the . 3.xml file is created. On the Overview dialog. When you select the one-step option. select the migration options.7 57 . contacts. From the administration console. Zimbra Collaboration Suite Appliance ZCA 6. 2. In the Migration options dialog. From the ZCA administration console Advanced Tools tab. the folder hierarchy is maintained. run the Migration Wizard and configure the migration options and Active Directory log on information. • Step 2. When the user’s files are migrated.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. run the ZCS Migration Wizard for Exchange one-step migration option using the . Migrating accounts to the Zimbra Appliance is a two step process. click Migration Wizard. Before you begin. and task lists from an existing Microsoft Exchange server to ZCA. Creating the XML file 1.0. • Step 1. You enter this MAPI profile information in Step 4.xml file.xml file data. identify the MAPI profile to use to log into the Exchange server. create an xml file with the migrating accounts data.
• Select the items to import the accounts: email messages. or • Use the same password for all new accounts.csv file that is created as this file lists the passwords that were created. The default is 8 characters.0. If the wizard generates random passwords for each account. select Ignore previously imported emails so accounts do not have duplicate email messages. • Length of generated password. • Create user accounts in ZCA is checked to enable the account . the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.xml element for provisioning the account. The password can be from 6 to 64 characters. address book contacts.7 Zimbra Collaboration Suite Appliance . 58 ZCA 6.Administrator’s Guide Set either • Generate a random password for each account. you must download the . On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. tasks. and calendars. You need to give the password information to each user. • Ignore invalid SSL certificate is checked by default. • If some accounts were migrated before. Uncheck this box if the accounts were already created on ZCA. 4. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. • Check Require users to change the password after first login.
enter the following information. • Enter the maximum accounts to import at one time. The default is 0. but you can change this • Use Security. is set to Zimbra Collaboration Suite Appliance ZCA 6. Check SSL if this is used • Bind DN and bind password • LDAP filter. Here you can define search criteria to collect the type of account information you want to import.com • By default the port is 3268. 5. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. The LDAP URL is entered as ldap:// ldapdirectory.0. Enter the password for this account. • The ZCA administrator account is automatically configured. On the Active Directory information dialog. • Server Name. The filter in the field (objectClass=organizationalPerson).Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to.example. • • • Mapi profile name.7 59 . This domain should be created on ZCA. Enter the MAPI logon user DN Click Next. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. In this field enter the LDAP search filter to run. which means that no limits are set.
The Review migration options dialog shows the migration options you have configured.xml file is created. last names. the . middle. individual first. including email address. click Next. 6. click Previous. If you need to fix any of the options. If the information is correct. postal and phone information if it is available. 60 ZCA 6.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide gather account information. You can change the filter. The migration wizard connects to the Exchange server. click Next.0. After you complete this dialog. • LDAP search base is used to configure what subsection of the LDAP forest to search. When you click Next.
The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. the Import Destination dialog displays. 8.Creating Accounts on ZCA 7.7 61 . Zimbra Collaboration Suite Appliance ZCA 6. the migration begins and a progress bar is displayed. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. Select One Step Migration and browse to the . you will not be able to access it again. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. When the migration is complete. the Import Completed dialog displays. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. The accounts are now created on ZCA. Note if you choose not to download the file now. Choose a secure location to store it as it may contain password information for all of your users. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. Users can now log on to their ZCA accounts. By choosing the download option. When you click Next.0. the file is removed from the server.xml file created on ZCA. When you open the migration wizard.
Administrator’s Guide 62 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
0. Passwords can be from 6 to 64 characters and do not have an expiration date. Zimbra Collaboration Suite Appliance ZCA 6. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. resources and distribution lists. The user must be told the new password. See the ZCA administration console Help for information about how to perform these tasks from the administration console. Changing Passwords If you use internal authentication. Resources and Distribution Lists The administration console dashboard is used to manage accounts.7 63 . domains. select Accounts from the Find address. you can quickly change an account's password from the administration console Account toolbar. and profiles menu.Chapter 6 Managing Accounts.
or restoring the mailbox. Users can still access their mailbox while reindexing is running. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. you can reindex the mailbox to recreate the mailbox’s index file. When a mailbox status is locked. • Closed.log warning of a possible corrupt index. including all folders. This status is used to soft-delete an account before deleting the account from the server. The following account status can be set for an account: • Active. calendar entries.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. Active is the normal status for a mailbox account. A closed account does not change the account license. login is disabled. When a mailbox status is closed. searches may not find all results. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. depending on the number of messages in the mailbox. When a mailbox status is set to maintenance. An account can be set to maintenance mode for backing up. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. but mail is still delivered to the account. The login is disabled and messages are bounced. • Pending. Any View Mail action to access an account is logged to the audit.0. 64 ZCA 6. the login is disabled and messages are bounced. the user cannot log in. Reindexing a mailbox's content can take some time. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. When you are in an account.7 Zimbra Collaboration Suite Appliance . importing. • Maintenance. Pending is a status that can be assigned when a new account is created and not yet ready to become active.log file. Mail is delivered and users can log into the client interface. but because searches cannot return results for messages that are not indexed. Each mailbox has an index file associated with it. Changing an Account’s Status Account status determines whether a user can log in and receive mail. and tags. and mail addressed to the account is queued at the MTA. • Locked. If a user reports an issue performing text searches or a message is logged in the mailbob. This index file is required to retrieve search results from the mailbox.
Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. The login is disabled and messages are bounced. When you delete an account. the account and all the content is deleted. Only administrators can create. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. the distribution list is automatically removed from the Member Of tab. To see a list of distribution lists. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. or delete distribution lists.7 65 . but the message is not sent to more than 1000 recipients. and profiles menu. select Distribution Lists from the Find address. When a new shared item is published. Zimbra Collaboration Suite Appliance ZCA 6. Senders do not receive an error when they send a message to a distribution list with more than 1000 members.0. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. When a distribution list is deleted or the removed. deletes the message store. Important: System accounts designated with the icon and the administrator icon should never be deleted. they are sending the message to everyone whose address is included in the list. When a Zimbra user’s email address is added to a distribution list. domains. The maximum number of members in a distribution list is 1000 recipients. change. This removes the account from the server. the individual recipient addresses cannot be viewed. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. If you are not sure that is what you want to do. This is done in the Shares tab. existing members of the list are automatically notified of the new share. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. distribution lists can be created to share items with a group. When users send to a distribution list.Managing Accounts. and changes the number of accounts used against your license. the user’s account Member Of tab is updated with the list name. but the content of the account is still available. The address line displays the distribution list address. change the account status to Closed. You can use this feature to limit the exposure of the distribution list to only those that know the address.
You can configure the account with the following details about the resource: 66 ZCA 6. The contents of the resource mailboxes are purged according to the mail purge policies. User accounts with the calendar feature can select these resources for their meetings. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. their share privileges are revoked. A Resource Wizard on the administration console guides you through the resource configuration. you can disable the Can receive mail checkbox.0. When new members are added to the group distribution list. move the alias from one account to another. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. If you create a distribution list for sharing and do not want the distribution list to receive mail. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. This is set up from the administration console. When you select Aliases from the Manage Addresses Overview pane. select Resources from the Find address. You can view and edit an account’s alias names from the account view. they are automatically granted the same shared privileges as other members of the group. These accounts do not count against your license.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. and profiles menu.7 Zimbra Collaboration Suite Appliance . domains. domains. The resource accounts automatically accept or reject invitations based on availability. To see resources available on the ZCA. and profiles menu. Distribution List Alias tab. select Aliases from the Find address. When members are removed from the group distribution list. To see a list of aliases. An alias is not an email account. Each account can have unlimited numbers of aliases. all aliases that are configured are displayed in the Content pane. Administrators do not need to monitor these mailboxes on a regular basis. and delete the alias. From Aliases you can quickly view the account information for a specific alias. Create Distribution List Aliases A distribution list can have an alias.
the resource account automatically declines all appointments that conflict. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. they can view the description of the resource. based on the scheduling policy. the resource account automatically accepts appointments unless the resource is already scheduled. • Manual accept. To schedule a resource. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. Because the resource always accepts the invitation. • Auto accept if available. The following resource scheduling values can be set up: • Auto decline all recurring appointments. an email is sent to the resource account. auto-decline on conflict. When they select the resource. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. In this case. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. You can modify the auto-decline rule to accept some meetings that conflict. a directory account is created in the LDAP server. users invite the equipment resource and/or location to a meeting. When this option is selected. Resources and Distribution Lists • Type of resource.0. You can modify the autodecline rule to accept some meetings that conflict. • Location information. including room name. auto decline on conflict. thus more than one meeting could schedule the resource at the same time. The resource account automatically accepts all appointments that are scheduled. contact information. This value is enabled when the resource can be scheduled for only one meeting at a time. free/busy information is not maintained. specific building location including building and address. and free/busy status for the resource if these are set up. No recurring appointments can be scheduled for this resource. This can be a person to contact if there are issues. The free/busy times can be viewed.7 67 . and. When the meeting invite is sent. Zimbra Collaboration Suite Appliance ZCA 6. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. When this option is selected. If you set this up. and room capacity When you create a resource account.Managing Accounts. • Auto accept always.
Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. accept. If the forwarding address was set up when the account was provisioned. you can share the resource calendar with a user who is given the manager rights. • An address to forward invites. you can set up a threshold. or decline the invites. Users delegated as manager have full administrative rights for that calendar.Administrator’s Guide • No auto accept or decline.0. The resource account is manually managed.7 Zimbra Collaboration Suite Appliance . 68 ZCA 6. You can configure the following options to manage the resource. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. Invites. In the Permissions section. They can view. add. If you set both fields. To fully manage a resource account’s calendar. edit. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. For accounts that include the auto decline on conflict value. the resource declines appointments whenever either of the conditions are met. you can change the address • Who can use this resource. remove. Conflict Rules. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. A delegated user must log into the resource account and accept or decline all requests.
and 6 (WM6) devices. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. IPod Touch.0. contacts. ZCA 6. Windows Mobile 5 (WM5). ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. Zimbra Mobile is compatible with IPhone.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. and many other phones that support the Active Sync protocol. Devices use the native software and UI that is installed on the device to sync. The following diagram shows the flow of data from the server to the mobile.7 69 .
4.zimbra. For details about specific device setup. They can send email. The protocol goes through the reverse proxy if it is present in the path. 70 ZCA 6.com/index. Note: Only WM6 devices and IPhones support security policies set by the server. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. Users can immediately sync their account to their mobile device when this is configured. The Zimbra mailbox server address b. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server. The user’s Zimbra mailbox domain name 2.0. The client then connects to the user’s account on the mailbox server. Users configure the following information: a. see the Mobile Device Setup pages on the Zimbra Wiki.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. and add contacts to their address book.7 Zimbra Collaboration Suite Appliance . no additional plug-ins are required to be able to use the Zimbra Mobile feature. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. 3. • Domain. The user’s username as configured on the account c.com/index. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. Enter the user’s primary Zimbra Appliance account name. http://wiki. • User name. create appointments.php?title=Mobile_Device_Setup http://wiki.Administrator’s Guide 9.zimbra. The following may need to be configured in the mobile device: • Server name (address). Older devices do not respond to security policies. In most cases. Enter the user’s Zimbra Appliance domain name (DNS).
7 71 . users must enter their PIN. To unlock the device. See the Users’ Mobile Device Self Care Features section.Managing Zimbra Mobile After the mobile policy is set up. the device is locked. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. a locally (generated by the device) initiated wipe of the device is performed. Once the server confirms that the policy is enforced on the mobile device. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. the next time a mobile device sends a request to the server. the device can sync. In addition to the rules. after the number of minutes configured. after the PIN is entered incorrectly more than the specified number of times. the user is required to fix the PIN before they can sync with the server. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. Remote Wipe can be used to erase all data on lost or stolen devices. Zimbra Collaboration Suite Appliance ZCA 6.0. If a mobile device is lost or stolen. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. This erases all data on the device.
To unlock the device. If a mobile device is lost. The next time the device requests to synchronize to the server. Users can directly manage the following device functions from here: • Perform a remote wipe of a device.7 Zimbra Collaboration Suite Appliance . Number of failed login attempts to the device before the device automatically initiates a local wipe. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. How long the device remains active when not in use before the device is locked. the wipe command is initiated. or no longer being used. For example. but a device that only supports a numbered PIN can still be used. Forces the user to create a personal identification number on the mobile device. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. The device is returned to its original factory settings. Once the wipe is complete. users must enter their PIN. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. .0. 72 ZCA 6. the policy requires an alphanumeric PIN. stolen. Requires that the password includes both numeric and alpha characters. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. The device does not need to contact the server for this to happen. A user selects the device to wipe and clicks Wipe Device. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. equipment 15 resources. distribution list 46 50 N New menu 15 76 ZCA 6. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. domain 38 profiles. expire 49 setting up profiles 37 settings tab 19 shared items. managing 66 resources. external access 41 postmaster alias 10 profiles 16 profiles. setting 47 password. failed login policy 48 persona 40 POP3. creating xml file 57 migration wizard. changing password policy 73 mobile device. setting up notification quotas.7 Zimbra Collaboration Suite Appliance . setting 47 47 9 M mail filters 41 mail filters. address book 47 quota. Zimbra 21 location resources 66 logging into the admin console Q quota.ics import preferences on ZWC 42 importing accounts 53 importing accounts. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. standard web client security policy. enabling 44 group sharing. 49 sessions. maintaining calendars 67 resources. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . managing 46 shares tab. installing 22 license. location 15 resources. user self care 72 mobile devices. reindexing 64 mailbox.0. passwords 53 importing process for accounts 53 interop 32 44 L license. security policy 70 mobile devices. trial 21 license. password strength policy settings 72 mobile device. managing 68 resource calendar. sharing 68 resource conflict rules 68 resources 16 resources. changing admin 10 password. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. using to migrate accounts 61 mobile device. mobile device 70 session idle lifetime 49 session time out policy.Administrator’s Guide group calendar.
for mail filters 41 standard web client. maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. setting as default support 7 system accounts 15. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. import/export account data Zimlets 33 42 77 ZCA 6.sharing.7 Zimbra Collaboration Suite Appliance . 65 50 T tasks feature 45 themes. notifying distribuion list 66 spam message lifetime 50 spam white list.0. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 78 ZCA 6.