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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . . 38 Email messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . Resources and Distribution Lists. . . . . 50 Chapter 5 Creating Accounts on ZCA . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Address Book . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Reindexing a Mailbox . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . 37 Setting Up Profiles . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . 51 Password Options. . . 63 View an Account’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Migrating Accounts and Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client.0 collaboration and messaging software for enterprises. Web 2.0. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6. This guide is intended for system administrators responsible for creating and maintaining accounts.7 5 . forward.Chapter 1 Introduction Zimbra is the leader in open source. and government agencies. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. Some of the features that can be found in the web client include: • Compose. reply. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. read. educational institutions. and Standard Zimbra Web Client as an HTML client. Administrators centrally manage the appliance from the administration console. service providers.
• Create and mange user accounts. email folders. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. resources. The console offers the following management features: • Dashboard with task based management features. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. address book lists with others • Set mailbox usage preferences. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy.Administrator’s Guide • Share calendars.7 Zimbra Collaboration Suite Appliance .0. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. distribution lists.
Support and Contact Information Visit www.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. This trial license is good for 60 days. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. and a description of administration tasks and configuration options. We appreciate your feedback and suggestions.com to join the community and to be a part of building the best open source messaging solution.Zimbra.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. For information about the Zimbra support program. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. • Zimbra administration console Help.com for support issues. • Zimbra Web Client Help. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console.com/support/support_overview.Zimbra.zimbra. go to http://bugzilla. the effective date. • Contact sales@Zimbra. www. http://www.html If you encounter problems with this software. Available Documentation The following documentation is available: • Administrator Guide. and expiration date of the regular license. Make sure to provide enough detail so that the bug can be easily duplicated.com. Late-breaking news for product releases and upgrade instructions are contained in the release notes. The help topics describe how to use the features of the Zimbra Web Client. When you installed ZCA. a trial license was automatically installed. This guide provides a product overview. The latest notes can be found on the Zimbra website.com to submit a bug report.7 7 . • Release Notes. Zimbra Collaboration Suite Appliance ZCA 6.0.zimbra. see the Zimbra website.
Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
xxx. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. and proxy server settings. • Update tab. • Network tab. This tab shows the network status. This tab opens the admin dashboard used to manage accounts and domains. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA.0. This shows the status of the ZCA services. if they are configured. The administration console consists of the following four main tabs. The administrator can download and install the update from this tab. Zimbra Collaboration Suite Appliance summary tab.7 9 . • Zimbra Administration tab. Zimbra Collaboration Suite Appliance ZCA 6.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. This tab is used when a ZCA version is updated. • Zimbra Status tab.xxx:5480 You can find the IP address on the vSphere Client.xxx. address settings.
When all services are green. This address is where notification messages from the operating system are sent. Zimbra Status Tab When you log on to ZCA. click the Zimbra Administration tab. If users reply to this postmaster address. the message is forwarded to the administrator mailbox. You should log on to this account frequently. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. This opens the administration dashboard where you manage ZCA accounts and domains. • The password is the password of the VMware virtual machine set during the installation of ZCA.7 Zimbra Collaboration Suite Appliance . This tab also shows the amount of free mail storage disk space remaining. if an untrusted connection warning displays. Other appliance reports may be sent to the admin account as well. the first page that is displayed shows the Zimbra services. The password can be changed at any time from the Accounts toolbar.Administrator’s Guide • The user name is vmware. Select the administrator account and change the password. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. The Zimbra Status tab opens and shows that status of all services. Two aliases for the administrator account are created during install: • Postmaster. ignore the warning and select the option to continue. Services that are not running display in red.0. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. If you did not change the default settings during the installation. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. • Root. the anti-virus notification is sent directly to the admin account. Note: When you log in to the ZCA administration console the first time. 10 ZCA 6. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation.
and to send notification to recipients alerting that a mail message with a virus was not delivered. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. The accounts created are listed in the accounts list.7 11 . Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. When a message is tagged as spam. but should be. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. the message is delivered to the recipient’s Junk folder. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. Zimbra Collaboration Suite Appliance ZCA 6. These addresses are automatically configured to work with the spam training filter. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. Messages tagged above 75% are always considered spam and are discarded. • Spam Training User to receive mail notification about mail that was not marked as junk. to send notification to administrators when a virus has been found. The anti-virus software is configured to block encrypted archives. but should not have been. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam.0.
Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. When a virus has been found. Mailbox Service The mailbox service manages all accounts’ mailbox content. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance. Each account has an unique mailbox ID that is the primary point of reference to identify the account.0. contacts. including messages. The default is to set up the admin account to receive the notification.7 Zimbra Collaboration Suite Appliance . Anti-virus protection is enabled for each server when the Zimbra software is installed. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. During ZCA installation. ZCA uses the LDAP directory to look up user addresses from within the company. In addition.Administrator’s Guide The anti-virus protection is enabled for each server during installation. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. a notification is automatically sent to that address. This is referred to as the GAL. and briefcase folders. the notification address for anti-virus alerts is configured. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. By default. 12 ZCA 6. The LDAP directory service is used for internal authentication. attachments. calendars.
hyperic. For more information about Hyperic HQ go to the following links: • For product description: http://www. HQ's default metric collection provides real time monitoring of availability. When you run a diagnostics of ZCA. the results are saved to a zip file that can be forwarded to support. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk.com/products • For documentation: http://www. The information is not available for administrator’s review. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab.7 13 .Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. Zimbra Collaboration Suite Appliance ZCA 6. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. you are directed to use this link by Zimbra support to help diagnose issues. The console includes three tabs that make it easy to quickly find items in the console. used to manage the daily ZCA activity for accounts. • Dashboard. You should regularly monitor the disk capacity and when disks reach the 85% full threshold.0. • Settings. but is available for Zimbra support to troubleshoot issues. used to manage server configuration and to create a policy for attachments received with email messages. performance. In most cases. The storage space is used to save the content of users’ accounts. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. you should plan to add additional disk space. and utilization.hyperic.
This tab includes tools for migrating and importing accounts. used to manage the Zimbra Appliance license and certificates. distribution lists.7 Zimbra Collaboration Suite Appliance . profiles.Administrator’s Guide • Advanced Tools. 14 ZCA 6. and profiles area. domains. To view each of these items in the Content pane.0. You can identify the type of account from the icon. select the item from the menu on the right of the Find address. domains. and resources. aliases. When you view All addresses. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. the Content pane shows all addresses in ZCS.
System accounts include the spam filter accounts for junk mail. profiles. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. Only one administrator account can be created. This account counts against your ZCA license.0. Do not delete these accounts! This icon represents the administrator account. • Create new accounts. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. These are specific accounts used by ZCA. Zimbra Collaboration Suite Appliance ZCA 6. From the dashboard you can manage the following items. This icon represents a resource equipment account. (spam and ham) and GALsync account if you configure GAL for your domain. profiles. When you delete an account. domains. distribution lists. This type of account counts against your ZCA license account limit. Resource accounts do not count against your ZCA license. Aliases do not count against your ZCA license.7 15 . domains. This icon represents an alias account. the ZCA license account limit reflects the change. aliases. This icon represents a resource location account. Distribution lists do not count against your ZCA license. distribution lists.Working in the Administration Console This icon represents system accounts. Do not delete this account! This icon represent user accounts. aliases. This icon represents a distribution list.
edit. and configure the authentication mechanism to be used for that domain. Lists all distribution lists. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. Lists all accounts. profiles.7 Zimbra Collaboration Suite Appliance . • Resources. You can create and manage domains. Lists all aliases that have been created in user accounts. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. You can create new resources and set the scheduling policy for the resource. setting options. Lists the domain in the Zimbra Appliance environment. • Distribution Lists. passwords and aliases for an account. • Profile. the default profile is displayed.Administrator’s Guide • Accounts. Lists location or equipment that can be scheduled for a meeting. You can create new distribution lists and add to or delete members from a distribution list. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Lists profiles that have been created. you create and manage end-user accounts. In the Accounts folder. or delete profiles. configure GAL.0. You can create. As a minimum. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. • Aliases. • Domains.
• The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. DNS server address. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available.0. gateway. You can set specific addresses or you can select to obtain the configuration from DHCP server. including IP address.7 17 . The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. and host name. • The Address tab can be used to change the network addresses if you move the server to a new network. Zimbra Collaboration Suite Appliance ZCA 6. netmask. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. When you make changes to the network settings. • The Status tab displays the Zimbra Appliance network status.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 18 ZCA 6.0.
7 19 . internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. Zimbra Collaboration Suite Appliance ZCA 6.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. You can change this.0. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.
) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. If you set the default to 0. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. 20 ZCA 6. This also used as the assumed domain name when only a user name but not the domain is provided. This is configured during the installation of ZCA.Administrator’s Guide • Default domain name. (An email loop is an infinite loop phenomenon. The default is 10 Mb. This is changed from the Settings>Attachments tab. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. an email loop is created.zip. If one such automatic response triggers another automatic response on the other side. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. This is the maximum size of a file that can be uploaded into Briefcase. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. scripts. resulting from mail servers. users can upload files up to 10240K in size to their accounts. such as . • Relay MTA for external delivery.7 Zimbra Collaboration Suite Appliance . • Maximum size of an uploaded file for Documents or Briefcase. The relay host name is the appliance MTA to Gateway host. You can change this on the General Information tab. or used as a third-party anti-virus and anti-spam gateway. or email clients that generate automatic replies or responses. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. Important: Use caution when setting a relay host to prevent mail loops. there is no limit to the size of the upload.0. Setting Up Relay MTA for External Delivery Setting this parameter is optional. This is the default. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server.
Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. This trial license is good for 60 days. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. or change the Zimbra license. you must update the server with the new license information. • Allow viewing attachments only in HTML. Users cannot view any attachments sent with their email messages. Files attached to email messages can only be viewed in HTML. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. the effective date.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. You can select from the common extension types that are listed or add other types of extensions. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. a trial license was automatically installed. Zimbra Collaboration Suite Appliance ZCA 6. • Do not restrict viewing attachments.7 21 . you can disable this feature. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. Managing the Zimbra License A Zimbra license is required in order to create accounts. renew. When you purchase. If you do not want to send a notification to the recipient when messages are blocked. You can also restrict receiving attachments by the file extension type. and expiration date of the regular license. When you installed ZCA.0.
Starting 30 days before the license expires. The default is 365 days. including license ID. You can use the Certificate Installation Wizard to generate a new selfsigned certificate. number of accounts purchased. and the number of accounts used can be viewed from the Advanced Tools>License tab.Administrator’s Guide Current license information. You can purchase additional accounts or you can delete existing accounts. the self-signed certificate is automatically installed and can be used. A certificate is the digital identity used for secure communication between different hosts or clients and servers. a security alert is displayed and you will need to accept the warning to be able to log in. • A self-signed certificate is an identity certificate that is signed by its own creator. but when you log in to the appliance administration console the first time. Self-signed certificates are normally used for testing.0.7 Zimbra Collaboration Suite Appliance . When the number of accounts created is equal to the number of accounts purchased. expiration date. A self-signed certificate is automatically deployed when ZCA is installed. Managing Your Self-Signed or Commercial Certificates You can view. when you log on to the administration console a reminder notice is displayed. This is useful when you use a self-signed certificate and want to change the expiration date. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. When ZCA is installed. Certificates are used to certify that a site is owned by you. you will not be able to create new accounts. self-signed and commercial certificates. and install self-signed and commercial certificates from the administration console Advanced Tools tab. issue date. You must renew your license within 30 days of the expiration date. Two types of certificates can be used. 22 ZCA 6. update.
Managing ZCA Configuration To obtain a commercially signed certificate. and country. They issue a digitally signed certificate. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. and then generate a CSR with the RSA private key. Zimbra Collaboration Suite Appliance ZCA 6. such as VeriSign or GoDaddy.7 23 . You save this file to your computer and submit it to your commercial certificate authorizer. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. An asterisk (*) is added to the Common Name field. This is the exact domain name that should be used to access your Web site securely. company. before you generate the CSR you must know the following details: • Common Name (CN). As you enter information about your company. check this box. and when you receive the certificate. You download the CSR from the Zimbra server and submit it to a CA. To generate the CSR.0. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). you complete a form with details about the domain. you use the Certificates Wizard to install the certificate on ZCA.
When SAN is used the domain name is compared with the common name and then to the SAN to find a match. the client ignores the common name and tries to match the server name to one of the SAN names. The state/province you want the certificate to display as your company location • City (L). If a certificate expires. 24 ZCA 6. When the alternate name is entered here. Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. The city you want the certificate to display as your company location • Organization Name (O). You should renew your certificates before it expires. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name.Administrator’s Guide • Country Name (C). You can create multiple SANs. The country you want the certificate to display as your company location • State/Province (ST). Your company name • Organization Unit (OU).7 Zimbra Collaboration Suite Appliance .0. a security alert warning is displayed. when users log on to the accounts. including validation days that shows when the certificate expires.
When you select Domains from the Find address. a list of domains is displayed. • The authentication mechanism is Internal • The Virtual Hosts. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. either Internal LDAP server. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. Zimbra Collaboration Suite Appliance ZCA 6. and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. you can configure the following: • Global Address List (GAL) mode. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. External LDAP server or Active Directory.0. When you set up a domain. external LDAP. Select the domain to edit from the list. domains and profiles menu. internal. or both • Domain authentication mode. The following settings can be configured for your default domain or when you create a new domain.7 25 .
Users can change the time zone from their accounts’ Preferences>General folder. To make sure that the time is displayed the same in one or the other client. If the majority of your uses are located in another time zone. set that here. The URL displays as http://publicservicename. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. Each domain can be configured with the public service host name to be used for REST URLs. This is commonly used when sharing within Zimbra Appliance. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time.domain. When users use the advanced Zimbra Web Client. When you configure a pubic service hostname.com/home/username/ sharedfolder. email folders.0. 26 ZCA 6. the name of that server must be entered in Inbound SMTP Hostname field. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. This is the URL that is used when users share items such as calendars. Public service hostname This is the host name to be used for REST URLs.7 Zimbra Collaboration Suite Appliance . and Briefcase folders. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname.
and accounts and distribution lists cannot be created. Accounts can be created and mail can be delivered. Users can log in and mail is delivered. When a domain status is marked as locked. The GAL search options are as follows: • Internal. When the domain status is marked as maintenance. the account’s status overrides the domain status setting. This is sometimes referred to as the company directory or company “white pages. When the domain status is marked as suspended. Changing the status also can affect the status for accounts on the domain. • Maintenance. Domain status can be set as follows : • Active. you can assign another profile to the domain. If you create additional profiles.0. Active is the normal status for domains. If an account’s status setting is marked as closed. The default setting is Internal mode.” ZCA uses the GAL to look up user addresses from within the company. the account’s status overrides the domain status setting. The closed status overrides an individual account’s status setting. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. If an account’s status setting is marked as maintenance or closed. but email is still delivered to the accounts. Zimbra Collaboration Suite Appliance ZCA 6. GAL is configured on a per-domain basis. the account’s status overrides the domain status setting. their email is queued at the MTA. When a domain status is marked as closed. The GAL mode setting for each domain determines where the GAL lookup is performed. users cannot log in. • Suspended. users cannot log in and their email is queued at the MTA.7 27 . Note: If an account has a different status setting than the domain setting. The Zimbra LDAP server is used for directory lookups. login for accounts on the domain is disabled and messages are bounced.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. • Locked. or modified. If an account’s status setting is marked as closed. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. the account status overrides the domain status. For the initial set up the default profile created during the installation is assigned to the domain. Domain Status The domain status is active in the normal state. users cannot log in to check their email. • Closed. deleted.
Administrator’s Guide • External.0. GALsync accounts When an internal or external GAL is set up. but users also need to be able to sync to the GAL.). the traditional LDAP based search is run. changes you make to the address book are deleted. 28 ZCA 6. all GAL contacts from the LDAP are added to the GAL address book. The address book in these accounts is used to sync the LDAP server contact data. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. These accounts display in the administration console accounts list. mail routing. All other directory services use the Zimbra LDAP service (configuration. • Both. you can configure different search settings and sync settings. When the GAL sync account syncs to the LDAP. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. When the LDAP syncs the GAL to the account. modified contact and deleted contact information. You should not modify the GAL sync account address book directly. If the GALsync account is not available for some reason. When you configure the external GAL mode. a GAL sync account is created for each LDAP data source. the GAL sync account is updated with new contact. etc. Internal and external directory servers are used for GAL lookups. Configuring GAL Search for Internal GAL When you select Internal. no additional configuration is required.7 Zimbra Collaboration Suite Appliance . During the sync. you can configure GAL search and GAL sync separately. External directory servers are used for GAL lookups. Configuring GAL Search for External GALs When you configure an external GAL. You can configure multiple external LDAP hosts for GAL.
the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). • Autocomplete filter. the autocomplete filter must be configured. • Use DN Password to bind to external server. The parameters in a filter you construct determine the thoroughness of a search. gn. The user name and password is the authentication information supplied in the bind operation to the directory server. and to use DN password to bind to the external server. The Internal authentication uses the Zimbra directory server for authentication on the domain. For LDAP.0.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. A search filter must be specified. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn.). the port is 636. The following is an example of the filter string. Enter the LDAP address. dc=com). The filter defines the search rules used for directory searches. You must configure the LDAP URL.7 29 . • LDAP filter. ( dc=server. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. no other configuration is required. For AD. • LDAP search base. This is the default. The port is 389. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. If you use SSL. For example. When you select Internal. If the filter you entered cannot be run using an anonymous bind. etc. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. and then verifies that the entry matched is either a Zimbra account or distribution list. To enable the ability to let users use the Autocomplete from GAL feature. adAutoComplete is the default filter. LDAP filter. enter a search base. Zimbra Collaboration Suite Appliance ZCA 6. To search within a specific part of your directory. • External LDAP.
You can configure multiple external LDAP hosts. The user name and password is the authentication information supplied to the Active Directory server.7 Zimbra Collaboration Suite Appliance . You should ensure that the filter you enter results in a single entry being matched.0. Enter the LDAP address. Check either to use SSL or StartTLS. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. the default port is 636. 30 ZCA 6. No additional configuration is necessary. You identify the Active Directory domain name and URL. The authentication method is set on a per-domain basis. Internal The Internal authentication method assumes the Zimbra schema. Example of the search filter is (mail=%u@mycompany. If you use SSL. • LDAP filter. otherwise an authentication error is returned to the user. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. If this bind succeeds.Administrator’s Guide • External Active Directory. the connection is closed and the password is considered valid. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. The default port is 389. The default is to use the internal method as the authentication mode. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP.com).
The authentication request searches for a domain with that virtual host name. enter a search base.com. the authentication is completed against that domain. You can configure multiple external active directory hosts. When the virtual host is found. The general domain configuration does not change. You configure the following settings: • AD domain name. When the Zimbra login screen displays. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. the default port is 636. To search within a specific part of your directory. The virtual host requires a valid DNS configuration with an A record. Zimbra Collaboration Suite Appliance ZCA 6. It would be entered as ( dc=server. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. Users enter the virtual host name as the URL address. Enter the active directory LDAP address.company. • AD LDAP URL and whether to use SSL. users can login to their accounts without having to specify the domain name as part of their user name. users enter only their user name and password. If the filter you entered cannot be run using an anonymous bind. When you create a virtual host. Virtual hosts are configured from the administration console Domains>Virtual Host tab. The default port is 389. https:// mail. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password.7 31 . The name of the domain for the active directory server. • Use DN/Password to bind to external server. If you use SSL.0. Zimbra Web Client users can log in without having to specify the domain name as part of their user name.Managing ZCA Configuration • LDAP search base. dc=com). For example.
This is required only if there is Zimbra Appliance to Exchange free/busy replication. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. 32 ZCA 6. • Web interface to Exchange public folders needs to be available via IIS. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers.7 Zimbra Collaboration Suite Appliance . you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. the Exchange systems must be set up as described in the Exchange Setup Requirements section.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. This is required only for ZCA to Exchange free/busy replication. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server.0. To set free/busy interoperability. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. Exchange 2003/2007 Setup Requirements For Exchange 2003. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab.
Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. to see contact information from the address book for this name. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. Zimbra Collaboration Suite Appliance ZCA 6. • Microsoft Exchange Authentication Scheme. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . ou= . The following are included: • com_zimbra_date. • O and OU used in the legacyExchangeDN attribute. Set at the global level this applies to all accounts talking to Exchange. This sets up a mapping from the ZCA account to the corresponding object in the AD.0. Dates or time in the message to see their calendar schedule for that date or time. • Form is authentication to Exchange as HTML form based authentication. • com_zimbra_url.Managing ZCA Configuration • Microsoft Exchange Server URL. These are used to authenticate against the Exchange server on REST and WebDAV interfaces. Note: To find these settings on the Exchange server. URL link to quickly go to the website specified in an email message. Email addresses/names. • Basic is authentication to Exchange via HTTP basic authentication. either Basic or Form.7 33 . This is the name of the account in AD and password that has access to the public folders. and cn= settings. This is the Web interface to the Exchange. • com_zimbra_email. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. • Microsoft Exchange User Name and Password.
Drag and Drop files on to their email message.Administrator’s Guide • com_zimbra_phone. Note: This feature does not work with Internet Explorer. VOIP software. The text color usually does not need to be changed. • com_zimbra_ymemotiocons. If a Zimlet should not be turned off from ZWC.0. • Foreground color of the themes. The default text color is black. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. 34 ZCA 6. You can change the base colors of themes for a domain from the administration console. Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. • com_zimbra_ dnd. Check the Zimlets that should be enabled for the domain.7 Zimbra Collaboration Suite Appliance . The emoticons are available from a link on the compose toolbar. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. The foreground color is the text color displayed. to add a textual portrayal of different facial expressions to their messages. select mandatory. such as Skype or Cisco VOIP phones must be installed on the user’s computer. Emotiocons. Phone numbers to quickly place a call.
The primary background color displayed in the client. the selected tab.7 35 . Note: A number of Zimbra themes are included with Zimbra Appliance. such as a message. In the following image. Variants of the color are used for buttons. • Secondary color of the themes.0. The selection color is the color displayed for a selected item.Managing ZCA Configuration • Background color of the themes. background color of the Content and Navigation panes. in this example. such as Lemongrass. This color is the background on the page. and selection highlight. the background color displays with the logo. selection headers in the Navigation pane. and the toolbar are displayed in the secondary color. The secondary color is the color used for the toolbar. Hot Rod. and for a selected tab. the clicked item from a right-click or other drop-down menu selection. In the following image. Zimbra Collaboration Suite Appliance ZCA 6. • Selection color of the themes. Mail. the variant of the background color displays in the login area. tabs. Some of these themes. You may want to disable those themes from user’s Theme preferences selection. have been designed with graphics or color codes that are not changed when you change the base color. Waves and Yahoo.
0.Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .
In that case. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. the default profile does not enable mobile sync. accounts assigned that profile reflect the change. Click New and select Profile. Note: Mailbox features are enabled for the Zimbra Web Client users.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. a new profile tab opens. A default profile is automatically created during the installation of ZCA and you can create additional profiles. which allows users to sync their smart phones with their accounts.0. Each account is assigned a profile. When IMAP or POP clients are used.7 37 . Zimbra Collaboration Suite Appliance ZCA 6. You might not want to turn this on for all of your users. In an environment that includes users with different email and collaboration requirements. When you change a profile. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. For example. users may not have these features available. Setting Up Profiles Profiles define which features are enabled for an account. creating different profiles based on user requirements makes it easy to give users the feature sets they need. You can create a profile from the New link on the administration console dashboard.
7 Zimbra Collaboration Suite Appliance . you can select the profile that is automatically assigned to users created on that domain. Managing Zimbra Mobile for information about this feature. See Chapter 13. This tab enables the Zimbra Mobile sync feature. If the domain does not have a profile defined. login. • Zimbra Mobile. Domain Profiles When you create a new domain or edit an existing one. • Advanced. the default profile is automatically assigned when an account is created. the accounts are automatically assigned the default profile. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. The features are described in this chapter. Note: If you delete a profile that accounts are currently assigned. • Email 38 ZCA 6.Administrator’s Guide A profile consists of the following configuration tabs: • General Information.0. and set password. • Features. and email retention policies. This tab lists all features that can be enabled for user accounts. This is a good option if most users on the domain should have the same features enabled. This tab is used to set up account quota. On this tab you define the profile’s display name and you can describe the profile in any way you want.
HTML compose Users can compose email messages with an HTML editor. Features tab. and more. Conversations group messages by subject. If this feature is enabled. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. You configure which email messaging features are enabled.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. user-defined folders. The default is to let users manage their preferences. View link. user-defined filters. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. Users can change the default from the Mail toolbar.0. tags. Mail Features Mail Conversations Description Enables the email application. Messages can be displayed grouped into conversations or as a message list. Zimbra Collaboration Suite Appliance ZCA 6. you can remove the check from Preferences in the profile.7 39 . This is enabled by default in the profile. They can specify their default font settings for HTML compose in their account Preferences tab. If you do not want users to be able to change their account preferences. conversation view is the default. mail sorted by conversations.
attachment. size. When Persona is enabled.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. You can specify a default forwarding address for a user when you create or edit an account.7 Zimbra Collaboration Suite Appliance . Users can also set the start and stop dates for the out of office message. This is commonly used as a vacation message. tags. status. regardless of how many messages that person sends to the address during that week. Saved searches 40 ZCA 6. This is the information that the user uses as the From address. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. domain. An email with information about the email’s subject. They can turn this feature on or off and designate an address from their account Preferences tab. Advanced search Allows users to build a complex search by date. In the account configuration. users can create additional account names to manage different roles. By default a message is sent to each recipient only once every seven days. Users can change the information from their account Preferences tab. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. sender address and recipient address is sent to the address. Out of office reply Users can create an email message that automatically replies to incoming messages. and folders.0. Persona The name and address configured for the account creates the primary account persona. Users can save a search that they have previously executed or built. you can also specify forwarding addresses that are hidden from the user. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account.
When Initial search preference is enabled.7 41 IMAP access Zimbra Collaboration Suite Appliance . External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Messages identified as spam are moved to the Junk folder. ZCA 6. Users set up these rules from their account Preferences tab.0.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. users can select another folder as the default search folder that is automatically searched from the search field. users enter a few letters in their compose header and names listed in the GAL are displayed. Users can also choose whether to delete the messages on the server after they are downloaded. Users can set these up from their Preferences Accounts tab. You can create an alias for the account. contacts. Users can set these up from their Preferences tab. When this is enabled. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. and Documents pages. An email alias is an email address that redirects all mail to a specified mail account. Users can use third party mail applications. such as Thunderbird or Outlook. They can add the external account address to their account settings. An alias is not an email account. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Note: Spam check on a received message is completed before users’ mail filters are run. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. They can add the external account address to their account settings. to access their mailbox using the IMAP protocol. Users can access the company directory to find names for their email messages. To avoid having mail incorrectly marked as junk. the corresponding actions associated with that rule are applied. Users cannot change this. Users can turn this feature on or off from their Preferences tab. When an incoming email message matches the conditions of a filter rule.
including email messages and attachments. • Which folder should be searched first when running a search. Users can modify the following mail preferences from their Preferences Signatures tab. enable Sharing in the Features tab. contacts. This data can be saved to their computer or other location as a backup. • Preferences for how messages that are replied to or forwarded are composed. calendar. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. • Set the display language for ZWC. • Whether to save copies of outbound messages to the Sent folder. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6.Administrator’s Guide POP3 access Users can use third party mail applications. • Whether to compose messages in a separate window. Alerts can be set up to play a sound.0. • Whether to send a read receipt when it is requested. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. the messages and attachments are saved on the Zimbra server. address books. in minutes. and flash the browser. The default maximum number of white list and black list addresses is 100 on each list. • Set or change email message alerts. Important: To allow users to share their mailbox folders. Check for new mail every. to access their mailbox using the POP protocol. that the Web Client checks for new messages.. • Whether to automatically append a signature to outgoing messages. and Briefcase folders. calendars. When they retrieve their POP email messages. the Preference. tasks. etc. such as Thunderbird or Outlook.7 Zimbra Collaboration Suite Appliance . Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. users can select the locale that is different from the browser language settings. If more than one language locale is installed on Zimbra Appliance.. highlight the Mail tab when a message arrives. • How often. Import/ Export folder can be used to export a user’s account data. Import/Export Folder In the advanced Web Client. Users can modify the following mail preferences from their account Preferences Mail tab.
This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. Feature Name Address Book Description Users can create their own personal contacts lists. Important: To allow users to share their address books. share calendars with others. and delegate manager access to their calendars. Users can import other contact lists into their Address Book and can export their address books as well. Users can modify the following Address Book preferences from their account Preferences Address Book tab. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. Important: To allow users to share their calendars. calendars. Users can import contacts into their Address Book. and Documents notebooks. the data are copied. not removed from the user’s account.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. a Contacts list and an Emailed Contacts list are created in Address Book. and Documents notebooks. By default.csv files. By default. address books.7 43 . two contact lists folders are in the Address Book. The files must be . You can turn the Import/Export feature off from the profile. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. enable Sharing in the Features tab. establish recurring activities. enable Sharing on the Features tab. They can also use search for appointments in their calendars. Zimbra Collaboration Suite Appliance ZCA 6. create multiple calendars. When they run the export command.0.
month. and more. work week. day. 7-day week. schedule meetings. Schedule and Find Resources tabs are not displayed. • Use the QuickAdd dialog to create appointments from the calendar view. list. • Number of minutes before an appointment to be reminded and select how to be notified: sound. When this option is enabled. flash the browser title. If popup notification is selected. The filter subject is Calendar Invite.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. • Users can import and export their appointments in the standard iCalendar (. • View calendars as a nested group within different folders. the user must have Yahoo! BrowserPlus™ installed. • Display the mini-navigation calendar in the Mail view. 44 ZCA 6. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages.ics) format. • Calendar view they want to see by default. or schedule. the QuickAdd dialog displays when users double-click or drag on the calendar. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. • Set permissions for free/busy and who can invite the user to a meeting. When Group Calendar is not checked. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. The mini-calendar automatically displays in the Calendar view. and popup notification. This is done from the Preferences Import/Export folder. messages that are marked as invites are run through the filter.0. When they select this subject.7 Zimbra Collaboration Suite Appliance . create multiple personal calendars. giving them the opportunity to change time zones while making appointments. • First day of the week to display in the calendar. • Time-zone list in their appointment dialog. delegate access to their calendar. The Find Attendees.
organize files into different Briefcase folders. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. • Enable the ability to automatically add invites with PUBLISH method. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Task lists can be shared with individuals.7 45 . The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. These files can be accessed whenever they log into the advanced Zimbra Web Client. send the file in an email. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. enable Sharing in the Features tab. groups.0. • Forward calendar invitation to specific addresses. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. They can open the file if the application is available on the computer. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. and the public. Important: To allow users to share their task lists. • Be notified of changes made to an appointment by a delegated access grantee.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6.
Administrators manage the shares from the DL’s Shares tab. calendars. over-the-air synchronization of email. Users must notify the administrator that they have shared a folder with the distribution list. including their mail folders. All members of the list have the same share privileges that the grantee defined for the shared folder. users can share any of their folders. existing members of the DL are automatically notified of the new shared item. address books. They can share with internal users who can be given complete manager access to the folder. the share privileges associated with the DL are revoked. Disabling Preferences Preferences is enabled by default in profiles. They can accept the shared item from their ZWC Preferences>Sharing tab. When the administrator is notified.0. Users specify the type of access permissions to give the grantee. When a member is removed from the distribution list. You can disable preferences and the Preferences tab does not display in users’ mailboxes. New members added to the distribution list can be automatically notified about items that are shared with them. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. and contacts data between mobile devices and the Zimbra server. calendar. and the public access so that anyone who has the URL can view the content of the folder. external guests that must use a password to view the folder content. 46 ZCA 6. Users can modify the default preferences that are configured for their account. and Briefcase folders. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. task lists. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. members of the distribution list are automatically granted rights to the shared item. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. When a new shared folder is published. They cannot change the default configuration for features that are set up for their accounts. When internal users share a mail folder. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. Users can manage their shared folders from their ZWC Preferences Sharing folder.
Calendar meeting information. When the number is reached. The password settings that can be configured are listed below. all email messages are rejected and users cannot add files to their account. Important: If Microsoft Active Directory (AD) is used for user authentication. The AD password policy is not managed by Zimbra. Account quota is the amount of space in megabytes that an account can use. task lists. Select Password locked from the Advanced tab Password section. Zimbra Collaboration Suite Appliance ZCA 6.0. The percentage threshold for quota notification can be configured. and files in Briefcase. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. When this is enabled. users cannot add new contacts. The default mobile device policy is also enabled.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. you can configure ZCA to require users to create strong passwords. you must disable the Change Password feature in their profile. Setting Password Policy If internal authentication is configured for the domain. and contacts for users of selected mobile phones. login. When the quota is reached.7 47 . The quota includes email messages. Users can be notified that their mailboxes are nearing their quota. a quota warning message is sent to the user. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. accounts do not have a quota. and email retention policies. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. When this threshold is reached. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. calendar. If you set the quota to 0.
Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time.z Non-alphanumeric. This type of policy is used to prevent password attacks. If this is set to 0. This means the account is never locked out. Users can change their passwords at any time between the minimum and maximum set.Z Lower case a .Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. Configuring a minimum and maximum password age sets the password expiration date. #. The default minimum length is 6 characters. The default maximum length is 64 characters. % Base 10 digits 0 . Users cannot change their passwords. The number of failed login attempts before the account is locked out. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.7 Zimbra Collaboration Suite Appliance . 48 ZCA 6. an unlimited number of failed log in attempts is allowed. the “failed login lockout” feature is enabled and you can configure the following settings. The default is 10 attempts. Configuring the next settings will require users to create more complex passwords.This should be set if authentication is external.0. $.9 Number of unique new passwords that a user must create before he can reuse an old password. &. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . They must change it when the maximum password age is reached. for example !.
Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. The default is 0. Activity includes any clickable mouse action. if no activity occurs. no matter how many consecutive failed login attempts have occurred. You can manually expire a user’s web client session from the administration console Expire Sessions link. minutes. Zimbra Collaboration Suite Appliance ZCA 6.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. . or days the account is locked out. the user can continue attempts to authenticate. The default is 0.This forces the current session of the account to expire immediately. or the administrator manually changes the account status and creates a new password. the account is locked out until the correct password is entered. When the message purge function runs is set by the message purge command. The default is 2 days. The default is 1 hour. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged.7 49 . such as viewing contents of a folder or clicking a button. If this is set to 0. Setting Email Retention Policy The email retention policy for email. The duration of time in seconds.0. trashed and spam messages is set in the profile. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. hours. email messages are not deleted. minutes. hours. or days after which the number of consecutive failed login attempts is cleared from the log. The minimum configuration for email message lifetime is 30 days.
they view the advanced Zimbra Web Client. 50 ZCA 6. However. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. you can disable the feature from the profile. They can export specific items in their account and save the data to their computer or other location. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. The data are not removed from their accounts. if ZWC detects the screen resolution to be 800 x 600. When users log in. including mail. Both web clients include mail. users are automatically redirected to the standard Zimbra Web Client. This web client works best with newer browsers and fast internet connections. The default ZWC for login is the advanced Zimbra Web Client. calendar. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. Number of days a message can remain in the Junk folder before it is automatically purged.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. General Features Section. If you do not want users to the import/export capability. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. Users can select which client to use when they log in. unless they use the menu on the login screen to change to the standard version. including Briefcase and the ability to export your account information. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. The exported account data file can be viewed with an archive program such as WinRAR archiver. The default is 30 days. Any of these files can be imported into their account from the same tab. Users can change the default version in their preferences. and Briefcase folders.0. The default is 30 days. calendar. Features Tab.csv files. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. Other Account Configuration Preferences Preferences Import/Export. tasks. Individual contacts are saved as . contacts. address book and task functionality.7 Zimbra Collaboration Suite Appliance . • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox.ics files. and individual calendar files are saved as . From the browser the enter the URL you provide along with their password to log in.
Zimbra Collaboration Suite Appliance ZCA 6. Important: If Microsoft Active Directory (AD) is used for user authentication. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. you must disable the Change Password feature in their Profile.xml file and is set when the account is provisioned. it can be added as part of the . • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. if the password is known. The AD password policy is not managed by Zimbra.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. • Are passwords required and can users change their password? Password Options When you provision accounts. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. When you import accounts.csv or .0. Passwords can be from 6 to 64 characters and do not have an expiration date. Customizing Profiles and Setting Up Mail Policy Rules.7 51 .
The account information that can be configured includes: • Account name. • Users first. This is the friendly name. the mailbox is created on the domain and a directory account is created on the LDAP server. Creating a Single Account You create one account at a time from the administration console dashboard. including phone number. 52 ZCA 6. Each account is assigned a profile that defines features for the account. • Password to be used. company name. • Aliases to be used. The only information needed to create an account is the account name and the last name. • Display name that appears in the user’s messages. and password. and last name. not the email address. This is the name used in the email address. • Profile to be assigned which enables features for the account. and address. When you select New>Account from the dashboard toolbar.0.7 Zimbra Collaboration Suite Appliance . The default profile is automatically selected if you do not select a profile.Administrator’s Guide Creating User Accounts When you create user accounts. middle. • Contact information. the New Account Wizard opens and steps you through the information needed to create an account.
Download this file for future reference. When the end-user logs in for the first time or when an email is delivered to the user’s account. Managing the Import Process 1. Zimbra Collaboration Suite Appliance ZCA 6.0. the mailbox is created on the mailbox server. The wizard guides you through importing accounts from an external directory. Choose a secure location to store it as it may contain password information for all of your users. If you want to make sure users change a password that you create. Users must change their password the first time they log on to their accounts. If you add contact information about the account and use the internal GAL.csv format with a list of new accounts. that information is available in the LDAP directory. you can enable Must Change Password for the account. the file is removed from the server.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. By choosing the download option. The wizard downloads account information from your directory and creates the accounts on ZCA. make sure you download the list of provisioned accounts as this will list the passwords for each account. the wizard generates a report in a . From the administration console. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. The import wizard configuration details include: • Generating passwords for the accounts.7 53 . If you choose to generate random passwords for each account. You enter details for connecting to your AD or LDAP server. either Active Directory or an LDAP server. you can enter how many records to fetch for this import. Advanced Tools. When this is complete. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. click Import Accounts. • Setting up the LDAP directory connection. In addition. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server.
set the password configuration option you want to use and click Next. Enter the maximum accounts to import at one time.Administrator’s Guide 2. The default is 8 characters. 3. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. or • Use the same password for all new accounts.7 Zimbra Collaboration Suite Appliance . On the Bulk provisioning options dialog. The password can be from 6 to 64 characters. You need to give the password information to each user. If the wizard generates random passwords for each account. you must download the . 4.0. select whether to import accounts from Active Directory or from another LDAP directory. 54 ZCA 6. If you do not enable Automatically create missing domains. The following options can be set: Set either • Generate a random password for each account. 5. On the Directory connection dialog. • Check Require users to change the password after first login. On the Overview dialog. which means that no limits are set. Enable Automatically create missing domains. 6. accounts from domains that do not exist on ZCA are not created.csv file that is created as this file lists the passwords that were created. so that when an account is imported and the domain they were on is not created on ZCA. the domain is automatically created. The default is 0. • Length of generated password. Disabling this option. enter the details for connecting to your Active Directory or other LDAP server.
Zimbra Collaboration Suite Appliance ZCA 6. individual first. • LDAP search base is used to configure what subsection of the LDAP forest to search.0. middle. postal and phone information if it is available. click Next. The filter in the field (objectClass=organizationalPerson). last names. including email address.7 55 . The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA.example.com • By default the port is 3268. is set to gather account information. but you can change this • Use Security. This dialog also shows the import options you configured. the LDAP URL is entered as ldap:// ldapdirectory. After you complete this dialog.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. Check SSL if this is used • Bind DN and bind password • LDAP filter. You can change the filter. Here you can define search criteria to collect the type of account information you want to import. In this field enter the LDAP search filter to run.
Choose a secure location to store it as it may contain password information for all of your users. The accounts are imported to ZCA.csv file is created with the list of all provisioned accounts. the file is removed from the server. Note if you choose not to downlaod the file now. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. When the import is complete. Download the . 56 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .csv file that lists the created accounts and their password. you will not be able to access it again.Administrator’s Guide 7. This list includes the password information for each account. 8. By choosing the download option. Download this file for future reference. Click Next. A .
Before you begin. You enter this MAPI profile information in Step 4. Zimbra Collaboration Suite Appliance ZCA 6. select the migration options. When the user’s files are migrated. create an xml file with the migrating accounts data. click Next. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . On the Overview dialog. In the Migration options dialog. click Migration Wizard. This information is used to create an . the folder hierarchy is maintained.0.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. From the administration console. • Step 2. • Step 1. calendars. and task lists from an existing Microsoft Exchange server to ZCA.xml file data. 2. identify the MAPI profile to use to log into the Exchange server.xml file. run the ZCS Migration Wizard for Exchange one-step migration option using the . run the Migration Wizard and configure the migration options and Active Directory log on information.xml file from the data on the Active Directory. From the ZCA administration console Advanced Tools tab.xml file is created. Creating the XML file 1. after the . contacts. When you select the one-step option.7 57 . Advanced Tools. Migrating accounts to the Zimbra Appliance is a two step process. 3.
The password can be from 6 to 64 characters. tasks. and calendars. address book contacts. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server.Administrator’s Guide Set either • Generate a random password for each account. 4. • Ignore invalid SSL certificate is checked by default. you must download the . or • Use the same password for all new accounts. If the wizard generates random passwords for each account. • Check Require users to change the password after first login. • Create user accounts in ZCA is checked to enable the account . • Select the items to import the accounts: email messages. The default is 8 characters. select Ignore previously imported emails so accounts do not have duplicate email messages. • If some accounts were migrated before.xml element for provisioning the account. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. You need to give the password information to each user.7 Zimbra Collaboration Suite Appliance . 58 ZCA 6.csv file that is created as this file lists the passwords that were created. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.0. • Length of generated password. Uncheck this box if the accounts were already created on ZCA.
Check SSL if this is used • Bind DN and bind password • LDAP filter. The default is 0. The filter in the field (objectClass=organizationalPerson). The LDAP URL is entered as ldap:// ldapdirectory. but you can change this • Use Security. enter the following information. which means that no limits are set.example. Enter the MAPI logon user DN Click Next. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. Here you can define search criteria to collect the type of account information you want to import. • The ZCA administrator account is automatically configured. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. 5.7 59 . Enter the password for this account. is set to Zimbra Collaboration Suite Appliance ZCA 6.0.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. • Server Name. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server.com • By default the port is 3268. In this field enter the LDAP search filter to run. • Enter the maximum accounts to import at one time. On the Active Directory information dialog. • • • Mapi profile name. This domain should be created on ZCA.
When you click Next. You can change the filter. 6.Administrator’s Guide gather account information. click Next. The Review migration options dialog shows the migration options you have configured. 60 ZCA 6. After you complete this dialog. If the information is correct. postal and phone information if it is available.xml file is created. middle. click Next. the . The migration wizard connects to the Exchange server. • LDAP search base is used to configure what subsection of the LDAP forest to search.0. click Previous.7 Zimbra Collaboration Suite Appliance . including email address. individual first. last names. If you need to fix any of the options.
By choosing the download option.0.Creating Accounts on ZCA 7. Select One Step Migration and browse to the . When you click Next. Choose a secure location to store it as it may contain password information for all of your users. Note if you choose not to download the file now. the file is removed from the server. the migration begins and a progress bar is displayed. the Import Completed dialog displays.7 61 . Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time.xml file created on ZCA. the Import Destination dialog displays. Users can now log on to their ZCA accounts. you will not be able to access it again. When the migration is complete. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. When you open the migration wizard. 8. The accounts are now created on ZCA. Zimbra Collaboration Suite Appliance ZCA 6. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer.
Administrator’s Guide 62 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
The user must be told the new password. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Zimbra Collaboration Suite Appliance ZCA 6. domains. Changing Passwords If you use internal authentication. select Accounts from the Find address. you can quickly change an account's password from the administration console Account toolbar.0.7 63 .Chapter 6 Managing Accounts. Resources and Distribution Lists The administration console dashboard is used to manage accounts. resources and distribution lists. See the ZCA administration console Help for information about how to perform these tasks from the administration console. and profiles menu. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time. Passwords can be from 6 to 64 characters and do not have an expiration date.
When a mailbox status is locked. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. you can reindex the mailbox to recreate the mailbox’s index file. • Maintenance. An account can be set to maintenance mode for backing up. Active is the normal status for a mailbox account. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. When you are in an account. Each mailbox has an index file associated with it. Reindexing a mailbox's content can take some time. Changing an Account’s Status Account status determines whether a user can log in and receive mail.0. and tags. • Locked. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. login is disabled. This index file is required to retrieve search results from the mailbox. This status is used to soft-delete an account before deleting the account from the server. The login is disabled and messages are bounced.log file. The following account status can be set for an account: • Active. If a user reports an issue performing text searches or a message is logged in the mailbob. but because searches cannot return results for messages that are not indexed. searches may not find all results. depending on the number of messages in the mailbox. Mail is delivered and users can log into the client interface. Any View Mail action to access an account is logged to the audit. including all folders. When a mailbox status is closed. the user cannot log in. When a mailbox status is set to maintenance. • Pending. but mail is still delivered to the account. the login is disabled and messages are bounced. • Closed. calendar entries.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. Pending is a status that can be assigned when a new account is created and not yet ready to become active. or restoring the mailbox.7 Zimbra Collaboration Suite Appliance . importing. A closed account does not change the account license. and mail addressed to the account is queued at the MTA. 64 ZCA 6. Users can still access their mailbox while reindexing is running.log warning of a possible corrupt index. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner.
You can use this feature to limit the exposure of the distribution list to only those that know the address. distribution lists can be created to share items with a group. or delete distribution lists. and profiles menu. The maximum number of members in a distribution list is 1000 recipients.Managing Accounts. If you are not sure that is what you want to do. This is done in the Shares tab. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. the account and all the content is deleted. domains. deletes the message store. When a new shared item is published. Only administrators can create. they are sending the message to everyone whose address is included in the list.7 65 . and changes the number of accounts used against your license. the distribution list is automatically removed from the Member Of tab. Important: System accounts designated with the icon and the administrator icon should never be deleted. but the message is not sent to more than 1000 recipients. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. When a Zimbra user’s email address is added to a distribution list. When a distribution list is deleted or the removed. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. the individual recipient addresses cannot be viewed. change the account status to Closed. select Distribution Lists from the Find address. but the content of the account is still available. This removes the account from the server. the user’s account Member Of tab is updated with the list name. When users send to a distribution list. The address line displays the distribution list address. The login is disabled and messages are bounced.0. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. existing members of the list are automatically notified of the new share. Zimbra Collaboration Suite Appliance ZCA 6. When you delete an account. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. change. To see a list of distribution lists. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console.
Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. Administrators do not need to monitor these mailboxes on a regular basis. An alias is not an email account. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. From Aliases you can quickly view the account information for a specific alias. When members are removed from the group distribution list. You can view and edit an account’s alias names from the account view. If you create a distribution list for sharing and do not want the distribution list to receive mail. you can disable the Can receive mail checkbox. select Aliases from the Find address. all aliases that are configured are displayed in the Content pane. domains. When you select Aliases from the Manage Addresses Overview pane. they are automatically granted the same shared privileges as other members of the group. select Resources from the Find address. To see a list of aliases. You can configure the account with the following details about the resource: 66 ZCA 6. To see resources available on the ZCA. domains. This is set up from the administration console. Each account can have unlimited numbers of aliases. The contents of the resource mailboxes are purged according to the mail purge policies. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. Create Distribution List Aliases A distribution list can have an alias. These accounts do not count against your license. move the alias from one account to another. The resource accounts automatically accept or reject invitations based on availability. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. Distribution List Alias tab.0. and profiles menu. A Resource Wizard on the administration console guides you through the resource configuration. and delete the alias. their share privileges are revoked. and profiles menu.7 Zimbra Collaboration Suite Appliance . When new members are added to the group distribution list. User accounts with the calendar feature can select these resources for their meetings.
• Manual accept. In this case. an email is sent to the resource account. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. they can view the description of the resource. The following resource scheduling values can be set up: • Auto decline all recurring appointments. You can modify the autodecline rule to accept some meetings that conflict. a directory account is created in the LDAP server. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. including room name. and free/busy status for the resource if these are set up. • Auto accept always. When they select the resource.0. Zimbra Collaboration Suite Appliance ZCA 6. • Auto accept if available. No recurring appointments can be scheduled for this resource. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. If you set this up. auto-decline on conflict. the resource account automatically accepts appointments unless the resource is already scheduled. specific building location including building and address.7 67 . To schedule a resource. When this option is selected. When the meeting invite is sent. Resources and Distribution Lists • Type of resource. The free/busy times can be viewed. When this option is selected. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. The resource account automatically accepts all appointments that are scheduled. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. based on the scheduling policy. and room capacity When you create a resource account. This can be a person to contact if there are issues. users invite the equipment resource and/or location to a meeting. free/busy information is not maintained. thus more than one meeting could schedule the resource at the same time. the resource account automatically declines all appointments that conflict. This value is enabled when the resource can be scheduled for only one meeting at a time. Because the resource always accepts the invitation.Managing Accounts. auto decline on conflict. You can modify the auto-decline rule to accept some meetings that conflict. and. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. contact information. • Location information.
For accounts that include the auto decline on conflict value. In the Permissions section. you can change the address • Who can use this resource. or decline the invites. add. 68 ZCA 6. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. you can set up a threshold.Administrator’s Guide • No auto accept or decline. Conflict Rules. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. Users delegated as manager have full administrative rights for that calendar. If you set both fields. A delegated user must log into the resource account and accept or decline all requests. edit. the resource declines appointments whenever either of the conditions are met. They can view.0. Invites.7 Zimbra Collaboration Suite Appliance . To fully manage a resource account’s calendar. accept. you can share the resource calendar with a user who is given the manager rights. If the forwarding address was set up when the account was provisioned. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. The resource account is manually managed. You can configure the following options to manage the resource. • An address to forward invites. remove.
ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. and 6 (WM6) devices.0. Zimbra Mobile is compatible with IPhone. Windows Mobile 5 (WM5). The following diagram shows the flow of data from the server to the mobile. ZCA 6. IPod Touch. contacts. and many other phones that support the Active Sync protocol. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail.7 69 . The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. Devices use the native software and UI that is installed on the device to sync.
For details about specific device setup. 4.com/index. 70 ZCA 6. The protocol goes through the reverse proxy if it is present in the path.zimbra.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. 3. and add contacts to their address book.com/index.7 Zimbra Collaboration Suite Appliance . Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. The user’s Zimbra mailbox domain name 2. They can send email. • User name. The following may need to be configured in the mobile device: • Server name (address). Note: Only WM6 devices and IPhones support security policies set by the server. http://wiki. Users can immediately sync their account to their mobile device when this is configured. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. The user’s username as configured on the account c. no additional plug-ins are required to be able to use the Zimbra Mobile feature. Older devices do not respond to security policies. Users configure the following information: a. • Domain.Administrator’s Guide 9. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. You can enforce general security policies including password rules and set up local wipe capability on compliant devices. Enter the user’s Zimbra Appliance domain name (DNS).0. In most cases. see the Mobile Device Setup pages on the Zimbra Wiki. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. The client then connects to the user’s account on the mailbox server.php?title=Mobile_Device_Setup http://wiki. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server. Enter the user’s primary Zimbra Appliance account name. create appointments.zimbra. The Zimbra mailbox server address b.
Managing Zimbra Mobile After the mobile policy is set up. Once the server confirms that the policy is enforced on the mobile device. after the number of minutes configured. See the Users’ Mobile Device Self Care Features section. To unlock the device. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. This erases all data on the device. In addition to the rules. the device is locked. after the PIN is entered incorrectly more than the specified number of times. Zimbra Collaboration Suite Appliance ZCA 6. a locally (generated by the device) initiated wipe of the device is performed. the user is required to fix the PIN before they can sync with the server. the next time a mobile device sends a request to the server. the device can sync.7 71 . Remote Wipe can be used to erase all data on lost or stolen devices.0. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. users must enter their PIN. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. If a mobile device is lost or stolen.
For example. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. A user selects the device to wipe and clicks Wipe Device. but a device that only supports a numbered PIN can still be used. If a mobile device is lost. The next time the device requests to synchronize to the server. To unlock the device. Once the wipe is complete. 72 ZCA 6. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. How long the device remains active when not in use before the device is locked. stolen. users must enter their PIN.0. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. or no longer being used. . The device is returned to its original factory settings. The device does not need to contact the server for this to happen. Requires that the password includes both numeric and alpha characters.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules.7 Zimbra Collaboration Suite Appliance . the wipe command is initiated. the policy requires an alphanumeric PIN. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. Forces the user to create a personal identification number on the mobile device. Number of failed login attempts to the device before the device automatically initiates a local wipe. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
domain 38 profiles. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. external access 41 postmaster alias 10 profiles 16 profiles. setting 47 password. address book 47 quota. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. managing 68 resource calendar. Zimbra 21 location resources 66 logging into the admin console Q quota. changing admin 10 password. enabling 44 group sharing. user self care 72 mobile devices. 49 sessions. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. setting 47 47 9 M mail filters 41 mail filters. equipment 15 resources.0. managing 46 shares tab. maintaining calendars 67 resources. reindexing 64 mailbox.7 Zimbra Collaboration Suite Appliance . creating xml file 57 migration wizard. managing 66 resources. changing password policy 73 mobile device. failed login policy 48 persona 40 POP3. sharing 68 resource conflict rules 68 resources 16 resources. installing 22 license. standard web client security policy. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. password strength policy settings 72 mobile device.Administrator’s Guide group calendar. setting up notification quotas. security policy 70 mobile devices. distribution list 46 50 N New menu 15 76 ZCA 6. expire 49 setting up profiles 37 settings tab 19 shared items. trial 21 license. mobile device 70 session idle lifetime 49 session time out policy. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. using to migrate accounts 61 mobile device. location 15 resources.ics import preferences on ZWC 42 importing accounts 53 importing accounts. passwords 53 importing process for accounts 53 interop 32 44 L license.
65 50 T tasks feature 45 themes.0. notifying distribuion list 66 spam message lifetime 50 spam white list. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files. setting as default support 7 system accounts 15.7 Zimbra Collaboration Suite Appliance . maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. import/export account data Zimlets 33 42 77 ZCA 6. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. for mail filters 41 standard web client.sharing.
Administrator’s Guide 78 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
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