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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . 38 Email messaging . . . . . . . . 63 View an Account’s Mailbox . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Reindexing a Mailbox . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . 53 Migrating Accounts and Content. . . . . . 46 Disabling Preferences. . . . . . 47 Setting Failed Login Policy . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Aliases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . 65 Managing Distribution Lists . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting Mobile Device Policies Attributes . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . 47 Setting Password Policy . 49 Setting Email Retention Policy . . . . . . . 52 Importing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Tasks . . . . . .
educational institutions. and government agencies.Chapter 1 Introduction Zimbra is the leader in open source. and Standard Zimbra Web Client as an HTML client. reply. Some of the features that can be found in the web client include: • Compose.0 collaboration and messaging software for enterprises. forward. Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions.7 5 . This guide is intended for system administrators responsible for creating and maintaining accounts.0. Administrators centrally manage the appliance from the administration console. read. service providers. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. Web 2. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.
email folders. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create.7 Zimbra Collaboration Suite Appliance . including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. • Create and mange user accounts. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. resources.Administrator’s Guide • Share calendars. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6.0. The console offers the following management features: • Dashboard with task based management features. address book lists with others • Set mailbox usage preferences. distribution lists.
Zimbra Collaboration Suite Appliance ZCA 6. the effective date.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. When you installed ZCA.com to join the community and to be a part of building the best open source messaging solution. This trial license is good for 60 days. a trial license was automatically installed. We appreciate your feedback and suggestions. and a description of administration tasks and configuration options. Make sure to provide enough detail so that the bug can be easily duplicated.com to purchase Zimbra Collaboration Suite • Contact support@zimbra. and expiration date of the regular license. The latest notes can be found on the Zimbra website. see the Zimbra website.0.html If you encounter problems with this software.com/support/support_overview.com.com to submit a bug report. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. www. http://www.7 7 .zimbra. This guide provides a product overview.com for support issues. Support and Contact Information Visit www. The help topics describe how to use the features of the Zimbra Web Client. go to http://bugzilla. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console.zimbra. • Contact sales@Zimbra. For information about the Zimbra support program.Zimbra. • Release Notes. Late-breaking news for product releases and upgrade instructions are contained in the release notes. • Zimbra Web Client Help. • Zimbra administration console Help.Zimbra. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. Available Documentation The following documentation is available: • Administrator Guide.
7 Zimbra Collaboration Suite Appliance .0.Administrator’s Guide 8 ZCA 6.
Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx.xxx. address settings. • Zimbra Status tab.xxx. • Network tab. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. and proxy server settings. The administrator can download and install the update from this tab.7 9 . This tab opens the admin dashboard used to manage accounts and domains. Zimbra Collaboration Suite Appliance ZCA 6. This tab is used when a ZCA version is updated. This shows the status of the ZCA services. • Update tab. Zimbra Collaboration Suite Appliance summary tab. • Zimbra Administration tab. This tab shows the network status.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console.xxx:5480 You can find the IP address on the vSphere Client. if they are configured. The administration console consists of the following four main tabs.0.
the message is forwarded to the administrator mailbox. Select the administrator account and change the password. • Root. Two aliases for the administrator account are created during install: • Postmaster. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. The password can be changed at any time from the Accounts toolbar. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. You should log on to this account frequently.0. Other appliance reports may be sent to the admin account as well. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. Zimbra Status Tab When you log on to ZCA. When all services are green. ignore the warning and select the option to continue. This tab also shows the amount of free mail storage disk space remaining.Administrator’s Guide • The user name is vmware. the first page that is displayed shows the Zimbra services. 10 ZCA 6. This address is where notification messages from the operating system are sent. This opens the administration dashboard where you manage ZCA accounts and domains. the anti-virus notification is sent directly to the admin account. If users reply to this postmaster address. • The password is the password of the VMware virtual machine set during the installation of ZCA. If you did not change the default settings during the installation. if an untrusted connection warning displays. Services that are not running display in red. Note: When you log in to the ZCA administration console the first time. The Zimbra Status tab opens and shows that status of all services.7 Zimbra Collaboration Suite Appliance . click the Zimbra Administration tab.
Zimbra Collaboration Suite Appliance ZCA 6. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. The anti-virus software is configured to block encrypted archives. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. and to send notification to recipients alerting that a mail message with a virus was not delivered.Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. These addresses are automatically configured to work with the spam training filter. Messages tagged above 75% are always considered spam and are discarded. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. • Spam Training User to receive mail notification about mail that was not marked as junk. When a message is tagged as spam. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. but should not have been. but should be.7 11 . to send notification to administrators when a virus has been found. The accounts created are listed in the accounts list. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam.0. the message is delivered to the recipient’s Junk folder.
a notification is automatically sent to that address. When a virus has been found.0. calendars. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. Each account has an unique mailbox ID that is the primary point of reference to identify the account. The LDAP directory service is used for internal authentication. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. By default. 12 ZCA 6. Anti-virus protection is enabled for each server when the Zimbra software is installed. This is referred to as the GAL. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. attachments. contacts. including messages. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network. ZCA uses the LDAP directory to look up user addresses from within the company. the notification address for anti-virus alerts is configured. and briefcase folders. During ZCA installation. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV. In addition. The default is to set up the admin account to receive the notification. Mailbox Service The mailbox service manages all accounts’ mailbox content. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide The anti-virus protection is enabled for each server during installation.
Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. In most cases. The storage space is used to save the content of users’ accounts. The console includes three tabs that make it easy to quickly find items in the console. • Dashboard.hyperic. performance. • Settings. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab. you are directed to use this link by Zimbra support to help diagnose issues. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. The information is not available for administrator’s review. Zimbra Collaboration Suite Appliance ZCA 6. used to manage server configuration and to create a policy for attachments received with email messages. HQ's default metric collection provides real time monitoring of availability. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. but is available for Zimbra support to troubleshoot issues. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk. and utilization.7 13 . When you run a diagnostics of ZCA.0.com/products • For documentation: http://www. the results are saved to a zip file that can be forwarded to support.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application.hyperic. used to manage the daily ZCA activity for accounts. For more information about Hyperic HQ go to the following links: • For product description: http://www. you should plan to add additional disk space.
You can identify the type of account from the icon. the Content pane shows all addresses in ZCS. To view each of these items in the Content pane. profiles. aliases. distribution lists. This tab includes tools for migrating and importing accounts. and resources. 14 ZCA 6. and profiles area. domains. select the item from the menu on the right of the Find address. domains.7 Zimbra Collaboration Suite Appliance . used to manage the Zimbra Appliance license and certificates.Administrator’s Guide • Advanced Tools. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses.0. When you view All addresses.
profiles. profiles. distribution lists. Do not delete this account! This icon represent user accounts. domains. distribution lists. and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses. This type of account counts against your ZCA license account limit. This icon represents a resource equipment account. When you delete an account. From the dashboard you can manage the following items. This icon represents a resource location account. the ZCA license account limit reflects the change. aliases. Zimbra Collaboration Suite Appliance ZCA 6. Resource accounts do not count against your ZCA license.7 15 . System accounts include the spam filter accounts for junk mail. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items. These are specific accounts used by ZCA.0. • Create new accounts. (spam and ham) and GALsync account if you configure GAL for your domain. This icon represents a distribution list.Working in the Administration Console This icon represents system accounts. Distribution lists do not count against your ZCA license. domains. This icon represents an alias account. aliases. Do not delete these accounts! This icon represents the administrator account. Only one administrator account can be created. This account counts against your ZCA license. Aliases do not count against your ZCA license.
The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. Lists profiles that have been created. Working in the Settings Tab The Settings tab is used to manage general ZCA settings.0. • Resources.Administrator’s Guide • Accounts. • Distribution Lists. You can create new resources and set the scheduling policy for the resource. passwords and aliases for an account. Lists location or equipment that can be scheduled for a meeting. Lists the domain in the Zimbra Appliance environment. In the Accounts folder. setting options. You can create. • Aliases. As a minimum. configure GAL. Lists all accounts. the default profile is displayed. Lists all distribution lists. edit. You can use the Move Alias feature from the toolbar to move an alias from one account to another.7 Zimbra Collaboration Suite Appliance . Lists all aliases that have been created in user accounts. and configure the authentication mechanism to be used for that domain. • Profile. profiles. • Domains. You can create new distribution lists and add to or delete members from a distribution list. you create and manage end-user accounts. or delete profiles. You can create and manage domains. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA.
• The Status tab displays the Zimbra Appliance network status. Zimbra Collaboration Suite Appliance ZCA 6. DNS server address. gateway. When you make changes to the network settings. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. and host name. • The Address tab can be used to change the network addresses if you move the server to a new network. including IP address. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services.0. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access. netmask. You can set specific addresses or you can select to obtain the configuration from DHCP server.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings.7 17 . Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 18 ZCA 6.
You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use.Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details. You can change this.0.7 19 . Zimbra Collaboration Suite Appliance ZCA 6.
or email clients that generate automatic replies or responses. such as .Administrator’s Guide • Default domain name. If you set the default to 0. (An email loop is an infinite loop phenomenon. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. or used as a third-party anti-virus and anti-spam gateway.) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. users can upload files up to 10240K in size to their accounts. If one such automatic response triggers another automatic response on the other side. Setting Up Relay MTA for External Delivery Setting this parameter is optional. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. The default is 10 Mb.7 Zimbra Collaboration Suite Appliance . This is the maximum size of a file that can be uploaded into Briefcase. This also used as the assumed domain name when only a user name but not the domain is provided. 20 ZCA 6.zip. • Maximum size of an uploaded file for Documents or Briefcase. an email loop is created.0. This is changed from the Settings>Attachments tab. This is the default. Important: Use caution when setting a relay host to prevent mail loops. • Relay MTA for external delivery. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. You can change this on the General Information tab. This is configured during the installation of ZCA. there is no limit to the size of the upload. resulting from mail servers. scripts. The relay host name is the appliance MTA to Gateway host. you can configure rules to filter all attachments from email messages or attachments with a specific extension type. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server.
you must update the server with the new license information. and expiration date of the regular license. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. When you installed ZCA. Managing the Zimbra License A Zimbra license is required in order to create accounts. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. a trial license was automatically installed.0. When you purchase. If you do not want to send a notification to the recipient when messages are blocked. • Allow viewing attachments only in HTML. Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. renew. you can disable this feature. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. • Do not restrict viewing attachments. This trial license is good for 60 days. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. the effective date. or change the Zimbra license. You can also restrict receiving attachments by the file extension type. You can select from the common extension types that are listed or add other types of extensions. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. Files attached to email messages can only be viewed in HTML. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license.7 21 . Users cannot view any attachments sent with their email messages. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked.
You can use the Certificate Installation Wizard to generate a new selfsigned certificate. Two types of certificates can be used. a security alert is displayed and you will need to accept the warning to be able to log in. Starting 30 days before the license expires. the self-signed certificate is automatically installed and can be used. number of accounts purchased. Self-signed certificates are normally used for testing. Certificates are used to certify that a site is owned by you. when you log on to the administration console a reminder notice is displayed. A certificate is the digital identity used for secure communication between different hosts or clients and servers. • A self-signed certificate is an identity certificate that is signed by its own creator. The default is 365 days.0. self-signed and commercial certificates. When the number of accounts created is equal to the number of accounts purchased.7 Zimbra Collaboration Suite Appliance . 22 ZCA 6. You can purchase additional accounts or you can delete existing accounts. including license ID. A self-signed certificate is automatically deployed when ZCA is installed. update. When ZCA is installed. Managing Your Self-Signed or Commercial Certificates You can view.Administrator’s Guide Current license information. This is useful when you use a self-signed certificate and want to change the expiration date. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. but when you log in to the appliance administration console the first time. You must renew your license within 30 days of the expiration date. and the number of accounts used can be viewed from the Advanced Tools>License tab. issue date. and install self-signed and commercial certificates from the administration console Advanced Tools tab. expiration date. you will not be able to create new accounts.
you complete a form with details about the domain. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. such as VeriSign or GoDaddy. you use the Certificates Wizard to install the certificate on ZCA. and country. You download the CSR from the Zimbra server and submit it to a CA. company. An asterisk (*) is added to the Common Name field. Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. As you enter information about your company. and when you receive the certificate. To generate the CSR. They issue a digitally signed certificate. before you generate the CSR you must know the following details: • Common Name (CN).0.7 23 . This is the exact domain name that should be used to access your Web site securely. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). You save this file to your computer and submit it to your commercial certificate authorizer. Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration To obtain a commercially signed certificate. and then generate a CSR with the RSA private key. check this box.
The country you want the certificate to display as your company location • State/Province (ST). a security alert warning is displayed. 24 ZCA 6.Administrator’s Guide • Country Name (C). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. The state/province you want the certificate to display as your company location • City (L). when users log on to the accounts. the client ignores the common name and tries to match the server name to one of the SAN names. You should renew your certificates before it expires. Your company name • Organization Unit (OU). including validation days that shows when the certificate expires.7 Zimbra Collaboration Suite Appliance . If a certificate expires. The city you want the certificate to display as your company location • Organization Name (O). When SAN is used the domain name is compared with the common name and then to the SAN to find a match. When the alternate name is entered here.0. You can create multiple SANs.
and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. either Internal LDAP server. When you set up a domain. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. external LDAP. a list of domains is displayed. When you select Domains from the Find address. A GAL sync account is created and the datasource for the Internal GAL is Zimbra.7 25 . The following settings can be configured for your default domain or when you create a new domain. External LDAP server or Active Directory.0. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console. you can configure the following: • Global Address List (GAL) mode. Select the domain to edit from the list. internal. or both • Domain authentication mode. Zimbra Collaboration Suite Appliance ZCA 6. • The authentication mechanism is Internal • The Virtual Hosts. domains and profiles menu.
26 ZCA 6. email folders. When users use the advanced Zimbra Web Client. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. This is commonly used when sharing within Zimbra Appliance. If the majority of your uses are located in another time zone. and Briefcase folders. Users can change the time zone from their accounts’ Preferences>General folder. When you configure a pubic service hostname. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. This is the URL that is used when users share items such as calendars. To make sure that the time is displayed the same in one or the other client.com/home/username/ sharedfolder. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. Public service hostname This is the host name to be used for REST URLs.7 Zimbra Collaboration Suite Appliance . Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.0. The URL displays as http://publicservicename. the name of that server must be entered in Inbound SMTP Hostname field. Each domain can be configured with the public service host name to be used for REST URLs.domain. set that here.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server.
users cannot log in and their email is queued at the MTA. For the initial set up the default profile created during the installation is assigned to the domain. Active is the normal status for domains. login for accounts on the domain is disabled and messages are bounced. The default setting is Internal mode. If an account’s status setting is marked as closed. or modified. the account’s status overrides the domain status setting. The Zimbra LDAP server is used for directory lookups. • Locked. • Maintenance.7 27 . When the domain status is marked as suspended. When a domain status is marked as locked. users cannot log in.” ZCA uses the GAL to look up user addresses from within the company. and accounts and distribution lists cannot be created. Users can log in and mail is delivered. you can assign another profile to the domain. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. the account’s status overrides the domain status setting. Changing the status also can affect the status for accounts on the domain. the account’s status overrides the domain status setting.0. users cannot log in to check their email. When the domain status is marked as maintenance. Accounts can be created and mail can be delivered. The GAL mode setting for each domain determines where the GAL lookup is performed. their email is queued at the MTA. This is sometimes referred to as the company directory or company “white pages. The closed status overrides an individual account’s status setting. • Closed. Domain status can be set as follows : • Active. GAL is configured on a per-domain basis. When a domain status is marked as closed. The GAL search options are as follows: • Internal. If an account’s status setting is marked as closed. Domain Status The domain status is active in the normal state. If you create additional profiles. Zimbra Collaboration Suite Appliance ZCA 6. deleted. but email is still delivered to the accounts. the account status overrides the domain status. Note: If an account has a different status setting than the domain setting.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. If an account’s status setting is marked as maintenance or closed. • Suspended.
a GAL sync account is created for each LDAP data source. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. changes you make to the address book are deleted.). You can configure multiple external LDAP hosts for GAL. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. but users also need to be able to sync to the GAL. All other directory services use the Zimbra LDAP service (configuration. During the sync. If the GALsync account is not available for some reason. you can configure GAL search and GAL sync separately. no additional configuration is required. all GAL contacts from the LDAP are added to the GAL address book. When the LDAP syncs the GAL to the account. The address book in these accounts is used to sync the LDAP server contact data. Internal and external directory servers are used for GAL lookups. mail routing. These accounts display in the administration console accounts list.0. the traditional LDAP based search is run. 28 ZCA 6. the GAL sync account is updated with new contact. Configuring GAL Search for Internal GAL When you select Internal. You should not modify the GAL sync account address book directly. etc. When the GAL sync account syncs to the LDAP.Administrator’s Guide • External. Configuring GAL Search for External GALs When you configure an external GAL. GALsync accounts When an internal or external GAL is set up.7 Zimbra Collaboration Suite Appliance . you can configure different search settings and sync settings. • Both. External directory servers are used for GAL lookups. When you configure the external GAL mode. modified contact and deleted contact information.
Zimbra Collaboration Suite Appliance ZCA 6. The filter defines the search rules used for directory searches. The parameters in a filter you construct determine the thoroughness of a search. This is the default.7 29 . For AD.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). and to use DN password to bind to the external server. no other configuration is required. • Use DN Password to bind to external server. • External LDAP. enter a search base. dc=com). For example. • Autocomplete filter. the port is 636. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. The port is 389. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. When you select Internal. If the filter you entered cannot be run using an anonymous bind. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. The user name and password is the authentication information supplied in the bind operation to the directory server. If you use SSL.). • LDAP search base.0. LDAP filter. You must configure the LDAP URL. • LDAP filter. ( dc=server. the autocomplete filter must be configured. The following is an example of the filter string. and then verifies that the entry matched is either a Zimbra account or distribution list. etc. The Internal authentication uses the Zimbra directory server for authentication on the domain. adAutoComplete is the default filter. For LDAP. To enable the ability to let users use the Autocomplete from GAL feature. gn. Enter the LDAP address. To search within a specific part of your directory. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal. A search filter must be specified.
The default port is 389. Enter the LDAP address. 30 ZCA 6. • LDAP filter. otherwise an authentication error is returned to the user.7 Zimbra Collaboration Suite Appliance . The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP. The default is to use the internal method as the authentication mode. You should ensure that the filter you enter results in a single entry being matched. If this bind succeeds.0. No additional configuration is necessary. The user name and password is the authentication information supplied to the Active Directory server. the default port is 636. If you use SSL.Administrator’s Guide • External Active Directory. Example of the search filter is (mail=%u@mycompany. the connection is closed and the password is considered valid. You can configure multiple external LDAP hosts. The authentication method is set on a per-domain basis. You identify the Active Directory domain name and URL.com). On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. Check either to use SSL or StartTLS. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. Internal The Internal authentication method assumes the Zimbra schema.
When the virtual host is found. The name of the domain for the active directory server. To search within a specific part of your directory. users can login to their accounts without having to specify the domain name as part of their user name. The default port is 389. The authentication request searches for a domain with that virtual host name. If you use SSL. Users enter the virtual host name as the URL address. enter a search base. You can configure multiple external active directory hosts. If the filter you entered cannot be run using an anonymous bind. The general domain configuration does not change. users enter only their user name and password. When you create a virtual host. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. For example. the default port is 636. Zimbra Collaboration Suite Appliance ZCA 6. It would be entered as ( dc=server. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server. dc=com). Virtual hosts are configured from the administration console Domains>Virtual Host tab. the authentication is completed against that domain. When the Zimbra login screen displays. The virtual host requires a valid DNS configuration with an A record.Managing ZCA Configuration • LDAP search base.0. • AD LDAP URL and whether to use SSL. Zimbra Web Client users can log in without having to specify the domain name as part of their user name.7 31 .com. Enter the active directory LDAP address. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search.company. You configure the following settings: • AD domain name. https:// mail. • Use DN/Password to bind to external server.
you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. This is required only if there is Zimbra Appliance to Exchange free/busy replication. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server. 32 ZCA 6. the Exchange systems must be set up as described in the Exchange Setup Requirements section.7 Zimbra Collaboration Suite Appliance . To set free/busy interoperability. • Web interface to Exchange public folders needs to be available via IIS. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. Exchange 2003/2007 Setup Requirements For Exchange 2003.0. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. This is required only for ZCA to Exchange free/busy replication. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available.
These are used to authenticate against the Exchange server on REST and WebDAV interfaces. URL link to quickly go to the website specified in an email message. • Microsoft Exchange Authentication Scheme. • com_zimbra_url. Email addresses/names. to see contact information from the address book for this name. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. Zimbra Collaboration Suite Appliance ZCA 6. either Basic or Form. This is the Web interface to the Exchange. and cn= settings. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. ou= . The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. Dates or time in the message to see their calendar schedule for that date or time. • Form is authentication to Exchange as HTML form based authentication. The following are included: • com_zimbra_date. • Basic is authentication to Exchange via HTTP basic authentication.Managing ZCA Configuration • Microsoft Exchange Server URL. This sets up a mapping from the ZCA account to the corresponding object in the AD. • Microsoft Exchange User Name and Password.7 33 . Set at the global level this applies to all accounts talking to Exchange. • O and OU used in the legacyExchangeDN attribute.0. Note: To find these settings on the Exchange server. • com_zimbra_email. This is the name of the account in AD and password that has access to the public folders.
Drag and Drop files on to their email message. such as Skype or Cisco VOIP phones must be installed on the user’s computer. VOIP software. The text color usually does not need to be changed. 34 ZCA 6. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page.0. The emoticons are available from a link on the compose toolbar. select mandatory. • com_zimbra_ dnd. You can change the base colors of themes for a domain from the administration console. • com_zimbra_ymemotiocons. The default text color is black.7 Zimbra Collaboration Suite Appliance . Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. Emotiocons.Administrator’s Guide • com_zimbra_phone. to add a textual portrayal of different facial expressions to their messages. The foreground color is the text color displayed. • Foreground color of the themes. If a Zimlet should not be turned off from ZWC. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. Note: This feature does not work with Internet Explorer. Check the Zimlets that should be enabled for the domain. Phone numbers to quickly place a call.
the background color displays with the logo. the variant of the background color displays in the login area. Variants of the color are used for buttons.0. and the toolbar are displayed in the secondary color.Managing ZCA Configuration • Background color of the themes.7 35 . • Selection color of the themes. In the following image. Hot Rod. such as a message. background color of the Content and Navigation panes. tabs. This color is the background on the page. the clicked item from a right-click or other drop-down menu selection. The primary background color displayed in the client. You may want to disable those themes from user’s Theme preferences selection. have been designed with graphics or color codes that are not changed when you change the base color. and for a selected tab. Mail. Note: A number of Zimbra themes are included with Zimbra Appliance. in this example. The selection color is the color displayed for a selected item. such as Lemongrass. • Secondary color of the themes. The secondary color is the color used for the toolbar. In the following image. Waves and Yahoo. and selection highlight. Some of these themes. selection headers in the Navigation pane. Zimbra Collaboration Suite Appliance ZCA 6. the selected tab.
7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 36 ZCA 6.0.
creating different profiles based on user requirements makes it easy to give users the feature sets they need.7 37 . Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. A default profile is automatically created during the installation of ZCA and you can create additional profiles. the default profile does not enable mobile sync. a new profile tab opens. Setting Up Profiles Profiles define which features are enabled for an account. Note: Mailbox features are enabled for the Zimbra Web Client users. accounts assigned that profile reflect the change. Click New and select Profile.0. Each account is assigned a profile. Zimbra Collaboration Suite Appliance ZCA 6. When IMAP or POP clients are used. When you change a profile. You might not want to turn this on for all of your users. For example. which allows users to sync their smart phones with their accounts. In an environment that includes users with different email and collaboration requirements.Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. users may not have these features available. You can create a profile from the New link on the administration console dashboard. In that case.
The features are described in this chapter. and email retention policies. This tab enables the Zimbra Mobile sync feature. you can select the profile that is automatically assigned to users created on that domain. • Features. Managing Zimbra Mobile for information about this feature. On this tab you define the profile’s display name and you can describe the profile in any way you want. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile. Note: If you delete a profile that accounts are currently assigned. • Zimbra Mobile. the accounts are automatically assigned the default profile. Domain Profiles When you create a new domain or edit an existing one. This tab is used to set up account quota. • Email 38 ZCA 6. This is a good option if most users on the domain should have the same features enabled. This tab lists all features that can be enabled for user accounts. If the domain does not have a profile defined. login.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. the default profile is automatically assigned when an account is created. See Chapter 13.0.7 Zimbra Collaboration Suite Appliance . • Advanced. and set password.
If you do not want users to be able to change their account preferences. Users can change the default from the Mail toolbar. They can specify their default font settings for HTML compose in their account Preferences tab. Mail Features Mail Conversations Description Enables the email application. You configure which email messaging features are enabled. you can remove the check from Preferences in the profile. Features tab. user-defined filters.0. The default is to let users manage their preferences. Conversations group messages by subject. Messages can be displayed grouped into conversations or as a message list. This is enabled by default in the profile. tags. user-defined folders. conversation view is the default. Zimbra Collaboration Suite Appliance ZCA 6.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile. If this feature is enabled. and more.7 39 . View link. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client. HTML compose Users can compose email messages with an HTML editor. mail sorted by conversations.
0. users can create additional account names to manage different roles. and folders. When Persona is enabled. You can specify a default forwarding address for a user when you create or edit an account. This is commonly used as a vacation message. domain. They can turn this feature on or off and designate an address from their account Preferences tab. attachment. Users can change the information from their account Preferences tab. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account. By default a message is sent to each recipient only once every seven days. In the account configuration. size. An email with information about the email’s subject. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. Out of office reply Users can create an email message that automatically replies to incoming messages. Advanced search Allows users to build a complex search by date.7 Zimbra Collaboration Suite Appliance . Users can save a search that they have previously executed or built. Users can also set the start and stop dates for the out of office message. Saved searches 40 ZCA 6. status. tags. This is the information that the user uses as the From address. Persona The name and address configured for the account creates the primary account persona. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. you can also specify forwarding addresses that are hidden from the user. sender address and recipient address is sent to the address. regardless of how many messages that person sends to the address during that week.
Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox.7 41 IMAP access Zimbra Collaboration Suite Appliance . When Initial search preference is enabled. An email alias is an email address that redirects all mail to a specified mail account. Users can access the company directory to find names for their email messages. When an incoming email message matches the conditions of a filter rule. Users can set these up from their Preferences tab. They can add the external account address to their account settings. Messages identified as spam are moved to the Junk folder. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. Users set up these rules from their account Preferences tab. to access their mailbox using the IMAP protocol. To avoid having mail incorrectly marked as junk. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Note: Spam check on a received message is completed before users’ mail filters are run. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. such as Thunderbird or Outlook. They can add the external account address to their account settings. You can create an alias for the account. contacts. Users can also choose whether to delete the messages on the server after they are downloaded. Users can use third party mail applications. the corresponding actions associated with that rule are applied. When this is enabled. users can select another folder as the default search folder that is automatically searched from the search field. Users can turn this feature on or off from their Preferences tab. Users cannot change this. users enter a few letters in their compose header and names listed in the GAL are displayed. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account. Users can set these up from their Preferences Accounts tab. An alias is not an email account. ZCA 6.0. and Documents pages.
etc. in minutes. calendars.. Import/ Export folder can be used to export a user’s account data. When they retrieve their POP email messages. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6.Administrator’s Guide POP3 access Users can use third party mail applications. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. such as Thunderbird or Outlook. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text.7 Zimbra Collaboration Suite Appliance . highlight the Mail tab when a message arrives. and Briefcase folders. the Preference. • Whether to save copies of outbound messages to the Sent folder. Import/Export Folder In the advanced Web Client. If more than one language locale is installed on Zimbra Appliance. Alerts can be set up to play a sound. enable Sharing in the Features tab. The default maximum number of white list and black list addresses is 100 on each list. • Set the display language for ZWC. Users can modify the following mail preferences from their Preferences Signatures tab. Users can modify the following mail preferences from their account Preferences Mail tab. including email messages and attachments. • Which folder should be searched first when running a search. Check for new mail every. tasks. that the Web Client checks for new messages. users can select the locale that is different from the browser language settings. • How often. Important: To allow users to share their mailbox folders. calendar. contacts. • Whether to automatically append a signature to outgoing messages. • Preferences for how messages that are replied to or forwarded are composed. the messages and attachments are saved on the Zimbra server. and flash the browser. This data can be saved to their computer or other location as a backup. • Whether to compose messages in a separate window. • Whether to send a read receipt when it is requested. to access their mailbox using the POP protocol. • Set or change email message alerts.0. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. address books..
a Contacts list and an Emailed Contacts list are created in Address Book. enable Sharing on the Features tab. Important: To allow users to share their address books.7 43 . create multiple calendars. and Documents notebooks. Users can import contacts into their Address Book. They can also use search for appointments in their calendars. Zimbra Collaboration Suite Appliance ZCA 6.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. Feature Name Address Book Description Users can create their own personal contacts lists. and Documents notebooks. By default. The files must be . Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. the data are copied. By default. When they run the export command. and delegate manager access to their calendars. not removed from the user’s account. Users can import other contact lists into their Address Book and can export their address books as well. enable Sharing in the Features tab. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. They can subscribe to external calendars and view their calendar information from Zimbra Web Client. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address. two contact lists folders are in the Address Book. Users can modify the following Address Book preferences from their account Preferences Address Book tab. You can turn the Import/Export feature off from the profile. establish recurring activities. Important: To allow users to share their calendars. address books.0. calendars.csv files. share calendars with others.
giving them the opportunity to change time zones while making appointments. 7-day week.7 Zimbra Collaboration Suite Appliance . • View calendars as a nested group within different folders. The Find Attendees. • Calendar view they want to see by default. flash the browser title. • Time-zone list in their appointment dialog.0. • Use the QuickAdd dialog to create appointments from the calendar view. When this option is enabled. • Users can import and export their appointments in the standard iCalendar (. schedule meetings. When they select this subject. and more. messages that are marked as invites are run through the filter.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. day. • Number of minutes before an appointment to be reminded and select how to be notified: sound. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default. • Set permissions for free/busy and who can invite the user to a meeting. work week. This is done from the Preferences Import/Export folder. • Display the mini-navigation calendar in the Mail view. The mini-calendar automatically displays in the Calendar view. the user must have Yahoo! BrowserPlus™ installed. month. delegate access to their calendar. • First day of the week to display in the calendar. and popup notification. or schedule. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings. The filter subject is Calendar Invite. 44 ZCA 6. If popup notification is selected. the QuickAdd dialog displays when users double-click or drag on the calendar. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages. list. create multiple personal calendars. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. When Group Calendar is not checked. Schedule and Find Resources tabs are not displayed.ics) format.
They can open the file if the application is available on the computer. • Forward calendar invitation to specific addresses.7 45 .Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. These files can be accessed whenever they log into the advanced Zimbra Web Client. • Be notified of changes made to an appointment by a delegated access grantee. Important: To allow users to share their task lists. organize files into different Briefcase folders. send the file in an email. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. Task lists can be shared with individuals. • Enable the ability to automatically add invites with PUBLISH method. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client. enable Sharing in the Features tab. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. groups.0. and the public. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account.
In this folder users see a list of folders that have been shared with them and folders that they have shared with others. users can share any of their folders. existing members of the DL are automatically notified of the new shared item. a copy of the shared folder is put in the grantee’s folder list on the Overview pane. They can share with internal users who can be given complete manager access to the folder.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. New members added to the distribution list can be automatically notified about items that are shared with them. and the public access so that anyone who has the URL can view the content of the folder. and Briefcase folders. including their mail folders. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. and contacts data between mobile devices and the Zimbra server. You can disable preferences and the Preferences tab does not display in users’ mailboxes. When a member is removed from the distribution list. They cannot change the default configuration for features that are set up for their accounts. All members of the list have the same share privileges that the grantee defined for the shared folder. external guests that must use a password to view the folder content. When the administrator is notified. Users must notify the administrator that they have shared a folder with the distribution list. When internal users share a mail folder.0. the share privileges associated with the DL are revoked. Disabling Preferences Preferences is enabled by default in profiles. Users can manage their shared folders from their ZWC Preferences Sharing folder. Users specify the type of access permissions to give the grantee. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way.7 Zimbra Collaboration Suite Appliance . over-the-air synchronization of email. address books. Administrators manage the shares from the DL’s Shares tab. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL. When a new shared folder is published. calendars. calendar. members of the distribution list are automatically granted rights to the shared item. 46 ZCA 6. task lists. Users can modify the default preferences that are configured for their account. They can accept the shared item from their ZWC Preferences>Sharing tab.
users cannot add new contacts.7 47 . The percentage threshold for quota notification can be configured. If you set the quota to 0. The default mobile device policy is also enabled. a quota warning message is sent to the user. When this is enabled. When the quota is reached. Setting Password Policy If internal authentication is configured for the domain. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. login. The quota includes email messages. Zimbra Collaboration Suite Appliance ZCA 6. When this threshold is reached. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. and files in Briefcase. When the number is reached. The password settings that can be configured are listed below. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. Calendar meeting information. task lists. and email retention policies. Account quota is the amount of space in megabytes that an account can use. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. you must disable the Change Password feature in their profile. accounts do not have a quota. Select Password locked from the Advanced tab Password section. and contacts for users of selected mobile phones. Users can be notified that their mailboxes are nearing their quota. calendar. all email messages are rejected and users cannot add files to their account.0. The AD password policy is not managed by Zimbra. Important: If Microsoft Active Directory (AD) is used for user authentication. you can configure ZCA to require users to create strong passwords.
7 Zimbra Collaboration Suite Appliance . &. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.0. The default maximum length is 64 characters. Configuring a minimum and maximum password age sets the password expiration date. If this is set to 0. The default minimum length is 6 characters. $. This type of policy is used to prevent password attacks.9 Number of unique new passwords that a user must create before he can reuse an old password.z Non-alphanumeric. 48 ZCA 6. #. the “failed login lockout” feature is enabled and you can configure the following settings. Configuring the next settings will require users to create more complex passwords. Users can change their passwords at any time between the minimum and maximum set. Users cannot change their passwords. % Base 10 digits 0 . They must change it when the maximum password age is reached. The default is 10 attempts. an unlimited number of failed log in attempts is allowed. The number of failed login attempts before the account is locked out. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A .Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password.This should be set if authentication is external. for example !.Z Lower case a . Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time. This means the account is never locked out.
This forces the current session of the account to expire immediately. The default is 0. email messages are not deleted. The default is 1 hour.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. the account is locked out until the correct password is entered. minutes. Zimbra Collaboration Suite Appliance ZCA 6. hours. . The minimum configuration for email message lifetime is 30 days. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. Setting Email Retention Policy The email retention policy for email. or days after which the number of consecutive failed login attempts is cleared from the log. or days the account is locked out. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. If this is set to 0. You can manually expire a user’s web client session from the administration console Expire Sessions link. no matter how many consecutive failed login attempts have occurred. When the message purge function runs is set by the message purge command. hours. trashed and spam messages is set in the profile. minutes.0. or the administrator manually changes the account status and creates a new password.7 49 . The duration of time in seconds. The default is 2 days. Activity includes any clickable mouse action. such as viewing contents of a folder or clicking a button. The default is 0. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. the user can continue attempts to authenticate. if no activity occurs.
General Features Section. including mail. you can disable the feature from the profile. unless they use the menu on the login screen to change to the standard version. they view the advanced Zimbra Web Client.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. The default is 30 days. including Briefcase and the ability to export your account information. However. Any of these files can be imported into their account from the same tab. The data are not removed from their accounts. if ZWC detects the screen resolution to be 800 x 600.csv files. Both web clients include mail. tasks. Users can change the default version in their preferences. The default ZWC for login is the advanced Zimbra Web Client.ics files.0. users are automatically redirected to the standard Zimbra Web Client. They can export specific items in their account and save the data to their computer or other location. contacts. When users log in. • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. Features Tab. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. Individual contacts are saved as . Other Account Configuration Preferences Preferences Import/Export. From the browser the enter the URL you provide along with their password to log in. Number of days a message can remain in the Junk folder before it is automatically purged. 50 ZCA 6. address book and task functionality. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view. The default is 30 days. and individual calendar files are saved as . • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox. The exported account data file can be viewed with an archive program such as WinRAR archiver. If you do not want users to the import/export capability. and Briefcase folders. This web client works best with newer browsers and fast internet connections.7 Zimbra Collaboration Suite Appliance . calendar. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. Users can select which client to use when they log in. calendar.
csv or . When you import accounts. it can be added as part of the . Customizing Profiles and Setting Up Mail Policy Rules.0. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password.7 51 . Passwords can be from 6 to 64 characters and do not have an expiration date. Important: If Microsoft Active Directory (AD) is used for user authentication. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. you must disable the Change Password feature in their Profile. The AD password policy is not managed by Zimbra. Zimbra Collaboration Suite Appliance ZCA 6.xml file and is set when the account is provisioned. if the password is known. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once. • Are passwords required and can users change their password? Password Options When you provision accounts.
52 ZCA 6. not the email address. The only information needed to create an account is the account name and the last name. • Contact information. This is the friendly name. and password.0. The account information that can be configured includes: • Account name. When you select New>Account from the dashboard toolbar. including phone number. the mailbox is created on the domain and a directory account is created on the LDAP server. This is the name used in the email address. • Display name that appears in the user’s messages. company name. and last name. • Aliases to be used. Creating a Single Account You create one account at a time from the administration console dashboard. middle. The default profile is automatically selected if you do not select a profile. the New Account Wizard opens and steps you through the information needed to create an account. and address. • Password to be used.Administrator’s Guide Creating User Accounts When you create user accounts. Each account is assigned a profile that defines features for the account. • Profile to be assigned which enables features for the account. • Users first.7 Zimbra Collaboration Suite Appliance .
Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. You enter details for connecting to your AD or LDAP server. In addition. the file is removed from the server. Advanced Tools. click Import Accounts.0. make sure you download the list of provisioned accounts as this will list the passwords for each account. When this is complete. Users must change their password the first time they log on to their accounts. Download this file for future reference. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. either Active Directory or an LDAP server. the mailbox is created on the mailbox server. From the administration console. The import wizard configuration details include: • Generating passwords for the accounts. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. The wizard downloads account information from your directory and creates the accounts on ZCA.csv format with a list of new accounts. If you want to make sure users change a password that you create. you can enter how many records to fetch for this import.7 53 . you can enable Must Change Password for the account. If you add contact information about the account and use the internal GAL. Managing the Import Process 1. the wizard generates a report in a . The wizard guides you through importing accounts from an external directory.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox. Zimbra Collaboration Suite Appliance ZCA 6. By choosing the download option. Choose a secure location to store it as it may contain password information for all of your users. If you choose to generate random passwords for each account. When the end-user logs in for the first time or when an email is delivered to the user’s account. • Setting up the LDAP directory connection. that information is available in the LDAP directory.
The password can be from 6 to 64 characters. The default is 0.7 Zimbra Collaboration Suite Appliance . Enter the maximum accounts to import at one time. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. The following options can be set: Set either • Generate a random password for each account. select whether to import accounts from Active Directory or from another LDAP directory. 3. 54 ZCA 6. • Check Require users to change the password after first login. 5. so that when an account is imported and the domain they were on is not created on ZCA. you must download the . 6. The default is 8 characters. On the Overview dialog. On the Bulk provisioning options dialog. set the password configuration option you want to use and click Next. or • Use the same password for all new accounts. which means that no limits are set. On the Directory connection dialog. You need to give the password information to each user. Disabling this option. • Length of generated password.0. If you do not enable Automatically create missing domains. If the wizard generates random passwords for each account. the domain is automatically created. 4.Administrator’s Guide 2. accounts from domains that do not exist on ZCA are not created. Enable Automatically create missing domains.csv file that is created as this file lists the passwords that were created. enter the details for connecting to your Active Directory or other LDAP server.
including email address.0. In this field enter the LDAP search filter to run. Zimbra Collaboration Suite Appliance ZCA 6.7 55 . middle. The filter in the field (objectClass=organizationalPerson). This dialog also shows the import options you configured.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. Check SSL if this is used • Bind DN and bind password • LDAP filter. After you complete this dialog. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. • LDAP search base is used to configure what subsection of the LDAP forest to search. individual first. is set to gather account information. postal and phone information if it is available. but you can change this • Use Security. last names. the LDAP URL is entered as ldap:// ldapdirectory.com • By default the port is 3268.example. click Next. You can change the filter. Here you can define search criteria to collect the type of account information you want to import.
Choose a secure location to store it as it may contain password information for all of your users.csv file that lists the created accounts and their password. a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. The accounts are imported to ZCA.7 Zimbra Collaboration Suite Appliance .0. Download this file for future reference.Administrator’s Guide 7. Download the . Note if you choose not to downlaod the file now. 56 ZCA 6. Click Next. This list includes the password information for each account. When the import is complete. the file is removed from the server.csv file is created with the list of all provisioned accounts. By choosing the download option. you will not be able to access it again. A . 8.
2. Zimbra Collaboration Suite Appliance ZCA 6.7 57 . When you select the one-step option.xml file. 3. contacts. create an xml file with the migrating accounts data. Migrating accounts to the Zimbra Appliance is a two step process. run the Migration Wizard and configure the migration options and Active Directory log on information. Advanced Tools. Before you begin. after the . the folder hierarchy is maintained. When the user’s files are migrated.0.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages. • Step 2.xml file is created. identify the MAPI profile to use to log into the Exchange server.xml file from the data on the Active Directory. click Migration Wizard. In the Migration options dialog. From the administration console. select the migration options. run the ZCS Migration Wizard for Exchange one-step migration option using the . and task lists from an existing Microsoft Exchange server to ZCA. On the Overview dialog. Creating the XML file 1. • Step 1. This information is used to create an .xml file data. You enter this MAPI profile information in Step 4. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . click Next. calendars. From the ZCA administration console Advanced Tools tab.
and calendars. If the wizard generates random passwords for each account. • Check Require users to change the password after first login. 4. The default is 8 characters. • Length of generated password. • Create user accounts in ZCA is checked to enable the account . You need to give the password information to each user. address book contacts. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Select the items to import the accounts: email messages.Administrator’s Guide Set either • Generate a random password for each account. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. The password can be from 6 to 64 characters.7 Zimbra Collaboration Suite Appliance .0. select Ignore previously imported emails so accounts do not have duplicate email messages. • If some accounts were migrated before. you must download the .xml element for provisioning the account. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts. 58 ZCA 6. tasks. • Ignore invalid SSL certificate is checked by default. or • Use the same password for all new accounts. Uncheck this box if the accounts were already created on ZCA.csv file that is created as this file lists the passwords that were created.
is set to Zimbra Collaboration Suite Appliance ZCA 6. Here you can define search criteria to collect the type of account information you want to import. but you can change this • Use Security. • The ZCA administrator account is automatically configured.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. Enter the MAPI logon user DN Click Next. Enter the password for this account.com • By default the port is 3268. • Enter the maximum accounts to import at one time. The LDAP URL is entered as ldap:// ldapdirectory. This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration. The default is 0. • Server Name. The filter in the field (objectClass=organizationalPerson). 5.example. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. which means that no limits are set. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected.7 59 .0. • • • Mapi profile name. This domain should be created on ZCA. On the Active Directory information dialog. Check SSL if this is used • Bind DN and bind password • LDAP filter. In this field enter the LDAP search filter to run. enter the following information.
The migration wizard connects to the Exchange server. click Next.7 Zimbra Collaboration Suite Appliance . If you need to fix any of the options.0. The Review migration options dialog shows the migration options you have configured. After you complete this dialog. click Previous. When you click Next. 6. last names. If the information is correct.xml file is created. middle. You can change the filter.Administrator’s Guide gather account information. • LDAP search base is used to configure what subsection of the LDAP forest to search. 60 ZCA 6. postal and phone information if it is available. including email address. click Next. the . individual first.
When you open the migration wizard.xml file created on ZCA. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Users can now log on to their ZCA accounts. Select One Step Migration and browse to the . By choosing the download option.0. When you click Next. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer. you will not be able to access it again. The accounts are now created on ZCA. 8. the file is removed from the server. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time. Choose a secure location to store it as it may contain password information for all of your users. Note if you choose not to download the file now. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file.Creating Accounts on ZCA 7. When the migration is complete. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. the Import Destination dialog displays.7 61 . the Import Completed dialog displays. Zimbra Collaboration Suite Appliance ZCA 6. the migration begins and a progress bar is displayed.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 62 ZCA 6.
The user must be told the new password. select Accounts from the Find address. See the ZCA administration console Help for information about how to perform these tasks from the administration console.Chapter 6 Managing Accounts. resources and distribution lists. Resources and Distribution Lists The administration console dashboard is used to manage accounts. you can quickly change an account's password from the administration console Account toolbar. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts. Zimbra Collaboration Suite Appliance ZCA 6. Changing Passwords If you use internal authentication. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time.0.7 63 . domains. and profiles menu. Passwords can be from 6 to 64 characters and do not have an expiration date.
• Locked. including all folders. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. and mail addressed to the account is queued at the MTA. When a mailbox status is locked. Users can still access their mailbox while reindexing is running. but mail is still delivered to the account. When a mailbox status is set to maintenance.0. searches may not find all results. calendar entries. Mail is delivered and users can log into the client interface.Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. importing. If a user reports an issue performing text searches or a message is logged in the mailbob. When a mailbox status is closed. Reindexing a mailbox's content can take some time. This status is used to soft-delete an account before deleting the account from the server. The following account status can be set for an account: • Active. • Closed. or restoring the mailbox. Changing an Account’s Status Account status determines whether a user can log in and receive mail. An account can be set to maintenance mode for backing up. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. but because searches cannot return results for messages that are not indexed.log file. This index file is required to retrieve search results from the mailbox.log warning of a possible corrupt index. • Pending. Each mailbox has an index file associated with it. the user cannot log in. • Maintenance. The login is disabled and messages are bounced. depending on the number of messages in the mailbox. A closed account does not change the account license. 64 ZCA 6. you can reindex the mailbox to recreate the mailbox’s index file. Any View Mail action to access an account is logged to the audit. When you are in an account. and tags. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder.7 Zimbra Collaboration Suite Appliance . Active is the normal status for a mailbox account. Pending is a status that can be assigned when a new account is created and not yet ready to become active. the login is disabled and messages are bounced. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. login is disabled.
the account and all the content is deleted. When a distribution list is deleted or the removed. To see a list of distribution lists. The address line displays the distribution list address. the distribution list is automatically removed from the Member Of tab. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. distribution lists can be created to share items with a group. If you are not sure that is what you want to do. but the message is not sent to more than 1000 recipients.7 65 . Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. domains. This is done in the Shares tab. The login is disabled and messages are bounced. the individual recipient addresses cannot be viewed. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. Zimbra Collaboration Suite Appliance ZCA 6. and profiles menu. You can use this feature to limit the exposure of the distribution list to only those that know the address. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. they are sending the message to everyone whose address is included in the list. When a Zimbra user’s email address is added to a distribution list. Only administrators can create. change the account status to Closed. existing members of the list are automatically notified of the new share. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. change. Using Distribution Lists for Group Sharing Instead of creating individual share requests. but the content of the account is still available.Managing Accounts. Important: System accounts designated with the icon and the administrator icon should never be deleted.0. When users send to a distribution list. select Distribution Lists from the Find address. and changes the number of accounts used against your license. The maximum number of members in a distribution list is 1000 recipients. When a new shared item is published. the user’s account Member Of tab is updated with the list name. or delete distribution lists. When you delete an account. This removes the account from the server. deletes the message store.
A Resource Wizard on the administration console guides you through the resource configuration. and profiles menu.7 Zimbra Collaboration Suite Appliance . Administrators do not need to monitor these mailboxes on a regular basis. move the alias from one account to another. select Aliases from the Find address. To see resources available on the ZCA. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account.0. The resource accounts automatically accept or reject invitations based on availability. User accounts with the calendar feature can select these resources for their meetings. they are automatically granted the same shared privileges as other members of the group. This is set up from the administration console. You can configure the account with the following details about the resource: 66 ZCA 6. domains. If you create a distribution list for sharing and do not want the distribution list to receive mail. and profiles menu. You can view and edit an account’s alias names from the account view. Create Distribution List Aliases A distribution list can have an alias. When members are removed from the group distribution list. their share privileges are revoked. domains. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. Each account can have unlimited numbers of aliases. An alias is not an email account. These accounts do not count against your license. select Resources from the Find address. When you select Aliases from the Manage Addresses Overview pane.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. From Aliases you can quickly view the account information for a specific alias. When new members are added to the group distribution list. The contents of the resource mailboxes are purged according to the mail purge policies. To see a list of aliases. all aliases that are configured are displayed in the Content pane. and delete the alias. you can disable the Can receive mail checkbox. Distribution List Alias tab. Managing Resources A resource is a location or equipment that can be scheduled for a meeting. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account.
0. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. and room capacity When you create a resource account. The resource account automatically accepts all appointments that are scheduled. the resource account automatically declines all appointments that conflict. When the meeting invite is sent. • Auto accept if available. and free/busy status for the resource if these are set up. No recurring appointments can be scheduled for this resource. the resource account automatically accepts appointments unless the resource is already scheduled. To schedule a resource. When this option is selected. thus more than one meeting could schedule the resource at the same time. Because the resource always accepts the invitation. specific building location including building and address. • Location information. You can modify the auto-decline rule to accept some meetings that conflict. a directory account is created in the LDAP server. If you set this up. auto decline on conflict. free/busy information is not maintained.7 67 . an email is sent to the resource account. based on the scheduling policy. auto-decline on conflict. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. • Manual accept. When they select the resource. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. In this case. Zimbra Collaboration Suite Appliance ZCA 6. Resources and Distribution Lists • Type of resource. users invite the equipment resource and/or location to a meeting. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. When this option is selected. • Auto accept always. and. This value is enabled when the resource can be scheduled for only one meeting at a time. they can view the description of the resource. This can be a person to contact if there are issues. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted.Managing Accounts. You can modify the autodecline rule to accept some meetings that conflict. The following resource scheduling values can be set up: • Auto decline all recurring appointments. including room name. The free/busy times can be viewed. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. contact information.
You can configure the following options to manage the resource. you can set up a threshold. add. Invites. The resource account is manually managed. If the forwarding address was set up when the account was provisioned. remove. edit. To fully manage a resource account’s calendar. A delegated user must log into the resource account and accept or decline all requests. the resource declines appointments whenever either of the conditions are met. 68 ZCA 6.7 Zimbra Collaboration Suite Appliance . either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. • An address to forward invites. accept. In the Permissions section. Conflict Rules.Administrator’s Guide • No auto accept or decline. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. For accounts that include the auto decline on conflict value. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. or decline the invites. you can change the address • Who can use this resource. Users delegated as manager have full administrative rights for that calendar. If you set both fields. you can share the resource calendar with a user who is given the manager rights.0. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. They can view.
The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. Windows Mobile 5 (WM5). Devices use the native software and UI that is installed on the device to sync. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server.7 69 . IPod Touch. and many other phones that support the Active Sync protocol. The following diagram shows the flow of data from the server to the mobile. Zimbra Mobile is compatible with IPhone. contacts. and 6 (WM6) devices.Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. ZCA 6.0.
and add contacts to their address book.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 9. The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. Users can immediately sync their account to their mobile device when this is configured. no additional plug-ins are required to be able to use the Zimbra Mobile feature. The Zimbra mailbox server address b. Note: Only WM6 devices and IPhones support security policies set by the server. see the Mobile Device Setup pages on the Zimbra Wiki. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.0.zimbra. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts. Enter the user’s Zimbra Appliance domain name (DNS). The protocol goes through the reverse proxy if it is present in the path. http://wiki.com/index.zimbra. Users configure the following information: a. 4. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. The client then connects to the user’s account on the mailbox server. 70 ZCA 6. • User name. Enter the user’s primary Zimbra Appliance account name. The following may need to be configured in the mobile device: • Server name (address).php?title=Mobile_Device_Setup http://wiki.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. The user’s username as configured on the account c.com/index. create appointments. For details about specific device setup. 3. • Domain. They can send email. Older devices do not respond to security policies. The user’s Zimbra mailbox domain name 2. In most cases. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. You can enforce general security policies including password rules and set up local wipe capability on compliant devices.
Remote Wipe can be used to erase all data on lost or stolen devices. the user is required to fix the PIN before they can sync with the server. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up.7 71 . • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. a locally (generated by the device) initiated wipe of the device is performed. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. See the Users’ Mobile Device Self Care Features section. users must enter their PIN.0. after the PIN is entered incorrectly more than the specified number of times. the next time a mobile device sends a request to the server. To unlock the device. after the number of minutes configured. In addition to the rules.Managing Zimbra Mobile After the mobile policy is set up. Once the server confirms that the policy is enforced on the mobile device. This erases all data on the device. If a mobile device is lost or stolen. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. Zimbra Collaboration Suite Appliance ZCA 6. the device can sync. the device is locked.
The device is returned to its original factory settings. Requires that the password includes both numeric and alpha characters. Number of failed login attempts to the device before the device automatically initiates a local wipe. A user selects the device to wipe and clicks Wipe Device. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password. How long the device remains active when not in use before the device is locked. Forces the user to create a personal identification number on the mobile device.0. users must enter their PIN. 72 ZCA 6. If a mobile device is lost. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Once the wipe is complete. To unlock the device. stolen. the policy requires an alphanumeric PIN. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. The next time the device requests to synchronize to the server. For example.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. but a device that only supports a numbered PIN can still be used.7 Zimbra Collaboration Suite Appliance . The device does not need to contact the server for this to happen. or no longer being used. . the wipe command is initiated.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. maintaining calendars 67 resources. creating xml file 57 migration wizard. Zimbra 21 location resources 66 logging into the admin console Q quota. mobile device 70 session idle lifetime 49 session time out policy. changing password policy 73 mobile device. changing admin 10 password. setting 47 47 9 M mail filters 41 mail filters.7 Zimbra Collaboration Suite Appliance . standard web client security policy. passwords 53 importing process for accounts 53 interop 32 44 L license. security policy 70 mobile devices.0. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts.Administrator’s Guide group calendar. managing 46 shares tab.ics import preferences on ZWC 42 importing accounts 53 importing accounts. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. user self care 72 mobile devices. setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . trial 21 license. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. location 15 resources. equipment 15 resources. using to migrate accounts 61 mobile device. password strength policy settings 72 mobile device. sharing 68 resource conflict rules 68 resources 16 resources. enabling 44 group sharing. domain 38 profiles. installing 22 license. failed login policy 48 persona 40 POP3. setting 47 password. address book 47 quota. expire 49 setting up profiles 37 settings tab 19 shared items. external access 41 postmaster alias 10 profiles 16 profiles. reindexing 64 mailbox. setting up notification quotas. distribution list 46 50 N New menu 15 76 ZCA 6. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. managing 68 resource calendar. managing 66 resources. 49 sessions.
import/export account data Zimlets 33 42 77 ZCA 6. setting as default support 7 system accounts 15. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files.sharing. 65 50 T tasks feature 45 themes. notifying distribuion list 66 spam message lifetime 50 spam white list.7 Zimbra Collaboration Suite Appliance . maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device. for mail filters 41 standard web client. mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client.0.
Administrator’s Guide 78 ZCA 6.0.7 Zimbra Collaboration Suite Appliance .
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