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Copyright 2010 Zimbra. All rights reserved. No part of this document may be reproduced, in whole or in part, without the express written permission of Zimbra. Zimbra, a division of VMware, Inc. 3401 Hillview Avenue Palo Alto , California 94304 USA www.Zimbra.com ZCS 6.0.7 7/27/2010
Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Core Zimbra Server Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Zimbra License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Available Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support and Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Working in the Administration Console. . . . . . . . . . . . . . . . . . . 9
Logging Into the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Zimbra Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Anti-spam Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Anti-virus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Convertd Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mailbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MTA Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Spell Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Stats Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring ZAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigating the Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working in the Dashboard Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Working in the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working in the Advanced Tools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Updating ZCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 3 Managing ZCA Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing General Information about your Default Domain . . . . . . . . . . . . . 19 Default Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Setting the Maximum Size of Uploads to Briefcase . . . . . . . . . . . . . . . . 20 Setting Up Relay MTA for External Delivery . . . . . . . . . . . . . . . . . . . . . . 20 Configuring Rules for Receiving Attachments to Email . . . . . . . . . . . . . . . . 20 Managing the Zimbra License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Your Self-Signed or Commercial Certificates . . . . . . . . . . . . . . . 22 Requesting a Commercial Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Viewing the SSL Certificate Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring General Information Settings. . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up Your Global Address List (GAL) . . . . . . . . . . . . . . . . . . . . . . 27 Setting Up Account Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting UP Virtual Hosts for Your Domain . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up Zimbra Free/Busy Interoperability . . . . . . . . . . . . . . . . . . . . 32 Managing Zimlets on the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zimbra Collaboration Suite Appliance iii
. . . . . . . . . . . . . . . . . 65 Managing Aliases . . . 53 Migrating Accounts and Content. . . . . . . 45 Enabling Sharing . . . . . . . . . . . . . . . . . . . . 63 Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 6 Managing Accounts. . . . . . 38 Email messaging . . . . . . . . . . . . . . . Resources and Distribution Lists. . . . . . . . . . . . . . . 43 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 About Zimbra Web Client . . . 34 Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules . . .Administrator’s Guide Customizing Themes for Domains . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 7 Managing Zimbra Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Password Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Users’ Mobile Device Self Care Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 ZCA Features to Configure . . . . . . . . . . . . . 46 Zimbra Mobile . . . . . . . . . . . . . . . . . . . 63 View an Account’s Mailbox . 70 Setting Mobile Device Policies Attributes . . . . 43 Tasks . . . . . . . . . . . . . . . . . . . . . 52 Creating a Single Account . . . 47 Setting Failed Login Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Password Policy . . . . . . . . . . . . . . . . . . . . . 51 Before Creating Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Other Feature Configuration Settings for Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Distribution Lists for Group Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Briefcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Advanced Tap Options . . . . . . . . . . 39 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting up Mobile Device Security Policies . . . . 52 Importing Accounts . . . . . . . . . . . . . 69 Setting Up Mobile Devices . . . . . . . . . 47 Setting Account Quotas . . . . . . . . . . . . . . . . . . 51 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing an Account’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Distribution Lists . . . . . 64 Reindexing a Mailbox . . . . . . . . . . . . . . . . . . . . . 64 Deleting an Account . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Session Timeout Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing Mobile Device Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Other Account Configuration Preferences . . . . . . . . . . . . . . . . . 73 iv Zimbra Collaboration Suite Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 5 Creating Accounts on ZCA . . . . . . . . . . . . . . . . 37 Setting Up Profiles . . . . . . . . . 49 Setting Email Retention Policy . . . . . . . . . . . . . . . . . . . . . . 66 Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Core Functionality The Zimbra Appliance is an innovative messaging and collaboration application that offers the following state-of-the-art messaging and collaboration solutions: • Intuitive message management and search • Personal and shared calendars • Multiple address books • Task management tool • Collaboration tools for online document authoring Zimbra offers two browser based web clients. reply.Chapter 1 Introduction Zimbra is the leader in open source. educational institutions. Administrators centrally manage the appliance from the administration console. The Zimbra Collaboration Suite Appliance is your email and collaboration cloud delivered as a virtual appliance for faster provisioning and easier administration than traditional solutions. This guide is intended for system administrators responsible for creating and maintaining accounts. read. and government agencies. forward. service providers.7 5 .0 collaboration and messaging software for enterprises. Advanced Zimbra Web Client that offers a state-of-the-art Ajax web client. Web 2. and Standard Zimbra Web Client as an HTML client. Some of the features that can be found in the web client include: • Compose.0. and use other standard mail features • View mail by conversation threads • Tag mail to easily group messages for quick reference • Perform advanced searches • Save searches • Use the Calendar feature to schedule appointments • Create address books Zimbra Collaboration Suite Appliance ZCA 6.
address book lists with others • Set mailbox usage preferences. share and publish rich documents online Core Zimbra Server Functionality The core Zimbra server functionality includes: • Mail delivery and storage • Indexing of mail messages upon delivery • Mailbox server logging • IMAP and POP support • Directory services. domains and aliases • Maintain profiles for feature based administration • Mobile device policy management • Color scheme configuration options of the Zimbra Web Client interface • Advanced tools for migration and interoperability • Exchange migration tools • Exchange interoperability for free/busy.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide • Share calendars. including the ability to use Microsoft Active Directory • Anti-spam protection • Anti-virus protection Task-Based Administration Console The Zimbra Appliance is managed from a task based administration console. Global Address List (GAL) and external authentication • LDAP interoperability for GAL and external authentication • Self-signed and commercial SSL certificate management • Zimbra license management • Service status overviews • Automatic update mechanism • Service level control with status • Diagnostic tools to log file downloads 6 ZCA 6. distribution lists. The console offers the following management features: • Dashboard with task based management features. • Create and mange user accounts.0. email folders. including defining mail filtering options • Use the Tasks feature to create to-do lists and manage tasks through to completion • Create. resources.
com to purchase Zimbra Collaboration Suite • Contact support@zimbra. • Zimbra Web Client Help. www. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires.com/support/support_overview. The help topics describes how to perform tasks required to centrally manage mailbox accounts from the administration console.com. Late-breaking news for product releases and upgrade instructions are contained in the release notes.0.html If you encounter problems with this software.com to submit a bug report.Zimbra. • Zimbra administration console Help. This guide provides a product overview. Make sure to provide enough detail so that the bug can be easily duplicated. Support and Contact Information Visit www. and a description of administration tasks and configuration options. The latest notes can be found on the Zimbra website. the effective date. Available Documentation The following documentation is available: • Administrator Guide.Introduction Zimbra License Requirements A Zimbra license is required in order to create accounts. a trial license was automatically installed. This trial license is good for 60 days. • Contact sales@Zimbra. Zimbra Collaboration Suite Appliance ZCA 6.zimbra. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. The help topics describe how to use the features of the Zimbra Web Client. For information about the Zimbra support program. and expiration date of the regular license.7 7 . go to http://bugzilla. We appreciate your feedback and suggestions. When you installed ZCA.zimbra.com for support issues.Zimbra.com to join the community and to be a part of building the best open source messaging solution. http://www. see the Zimbra website. • Release Notes.
0.Administrator’s Guide 8 ZCA 6.7 Zimbra Collaboration Suite Appliance .
The administration console consists of the following four main tabs. Logging Into the Console To log into the administration console open your browser and type the Zimbra Appliance host name URL as https://xxx. and proxy server settings.xxx. • Network tab. Zimbra Collaboration Suite Appliance ZCA 6.Chapter 2 Working in the Administration Console This chapter describes the components of the Zimbra Collaboration Suite Appliance (ZCA) administration console. This shows the status of the ZCA services. The administration console is the browser-based user interface the ZCA administrator uses to centrally manage ZCA. • Update tab.xxx:5480 You can find the IP address on the vSphere Client. Zimbra Collaboration Suite Appliance summary tab. The administrator can download and install the update from this tab. • Zimbra Administration tab. This tab shows the network status. This tab is used when a ZCA version is updated. • Zimbra Status tab. if they are configured.0.xxx. address settings.7 9 . This tab opens the admin dashboard used to manage accounts and domains.
When all services are green. • Root. The password can be changed at any time from the Accounts toolbar. Select the administrator account and change the password. This address is where notification messages from the operating system are sent.0. This tab also shows the amount of free mail storage disk space remaining. the first page that is displayed shows the Zimbra services. • The password is the password of the VMware virtual machine set during the installation of ZCA. The Zimbra Status tab opens and shows that status of all services. ignore the warning and select the option to continue. Other appliance reports may be sent to the admin account as well. This opens the administration dashboard where you manage ZCA accounts and domains. the message is forwarded to the administrator mailbox. Initial administrative tasks for this account may include setting up the administrator mailbox to create aliases and forwarding addresses needed for the administrator’s working environment. click the Zimbra Administration tab. This admin account is the first account provisioned on the server and allows you to log on to the administration account using the password that was created at the same time.Administrator’s Guide • The user name is vmware. Changing Administrator Passwords The administrator password is created when ZCA is set up during installation. 10 ZCA 6. the anti-virus notification is sent directly to the admin account. Two aliases for the administrator account are created during install: • Postmaster.7 Zimbra Collaboration Suite Appliance . Note: When you log in to the ZCA administration console the first time. Setting Up the Administrator Account One administrator account can be created in ZCA and this account is created during the installation of ZCA. If users reply to this postmaster address. Services that are not running display in red. The postmaster address is displayed in emails that are automatically generated from the mail transfer agent (MTA) and sent to the sender when messages cannot be sent. if an untrusted connection warning displays. If you did not change the default settings during the installation. Zimbra Status Tab When you log on to ZCA. You should log on to this account frequently.
How well the antispam filter works depends on recognizing what is considered spam or not considered spam from messages that users specifically mark as Junk or Not Junk in their accounts. • Non-spam (referred to as ham) Training User to receive mail notification about mail that was marked as junk. SpamAssassin uses predefined rules as well as a Bayes database to score messages with a numerical range. ZCA uses a percentage value to determine spaminess based on a SpamAssassin score of 20 as 100%. The anti-virus software is configured to block encrypted archives. Any message tagged between 33%-75% is considered spam and delivered to the user’s Junk folder. • Spam Training User to receive mail notification about mail that was not marked as junk.0. to send notification to administrators when a virus has been found. Zimbra Collaboration Suite Appliance ZCA 6. and to send notification to recipients alerting that a mail message with a virus was not delivered. These addresses are automatically configured to work with the spam training filter. Anti-virus Service Clam AntiVirus software is bundled with the appliance as the virus protection engine. An automated spam training filter is enabled and two feedback system mailboxes are created to receive mail notification. The accounts created are listed in the accounts list. Users can view the number of unread messages that are in their Junk folder and can open the Junk folder to review the messages marked as spam and move a message if it is not spam. the message is delivered to the recipient’s Junk folder.7 11 .Working in the Administration Console Anti-spam Service The Zimbra Appliance utilizes SpamAssassin to control spam. Messages tagged above 75% are always considered spam and are discarded. but should be. but should not have been. When a message is tagged as spam.
This is referred to as the GAL. ZCA uses the LDAP directory to look up user addresses from within the company. Anti-virus protection is enabled for each server when the Zimbra software is installed. the notification address for anti-virus alerts is configured. Convertd Service The convertd service is a conversion service that is used to extract the text from attachments to email messages so they can be indexed along with the email body. the Zimbra MTA checks every two hours for any new anti-virus updates from ClamAV.0. and briefcase folders. In addition. 12 ZCA 6. Each account has an unique mailbox ID that is the primary point of reference to identify the account. attachments. The default is to set up the admin account to receive the notification. contacts. LDAP Service LDAP directory services provides a centralized repository for information about users and devices that are authorized to use your network.7 Zimbra Collaboration Suite Appliance . When a virus has been found. calendars. Mailbox Service The mailbox service manages all accounts’ mailbox content. MTA Service MTA receives email through SMTP and routes each message to the mailbox server. a notification is automatically sent to that address. The LDAP directory service is used for internal authentication. including messages. During ZCA installation. By default. Functionality includes: • SMTP authentication • Attachment blocking • Relay host configuration Spell Service This is the spell checker service used for Zimbra Web Client (ZWC) to check the spelling when an email message is composed. LDAP entries are made for every ZCA attribute that specify operating parameters for the appliance.Administrator’s Guide The anti-virus protection is enabled for each server during installation.
The storage space is used to save the content of users’ accounts. The information is not available for administrator’s review. A link to the Spring Source Hyperic HQ monitoring tool is available from the Status tab. In most cases.com/support/systems-monitoringdoc Diagnostics Link The Diagnostics link is used for troubleshooting ZCA. When you run a diagnostics of ZCA. HQ's default metric collection provides real time monitoring of availability.hyperic. Disk Space Usage The Status tab shows the amount of free storage space remaining on the disk.hyperic. The console includes three tabs that make it easy to quickly find items in the console. and utilization. For more information about Hyperic HQ go to the following links: • For product description: http://www. Zimbra Collaboration Suite Appliance ZCA 6.7 13 . • Settings.com/products • For documentation: http://www. but is available for Zimbra support to troubleshoot issues. used to manage the daily ZCA activity for accounts. Monitoring ZAP Servers You can set up a third-party monitoring tool to manage ZCA servers. the results are saved to a zip file that can be forwarded to support.Working in the Administration Console Stats Service This service maintains statistics about the operation of the application. you should plan to add additional disk space. you are directed to use this link by Zimbra support to help diagnose issues. • Dashboard. Navigating the Administration Tab You manage all user and domain configuration tasks from the administration tab.0. You should regularly monitor the disk capacity and when disks reach the 85% full threshold. used to manage server configuration and to create a policy for attachments received with email messages. performance.
domains. To view each of these items in the Content pane. the Content pane shows all addresses in ZCS.Administrator’s Guide • Advanced Tools. Tasks Managed from the Administration Tab Some of the tasks that are performed from the administration console include: • Managing your domain and create new domains • Managing general configuration settings including licenses and certificates • Setting up virtual hosts on a domain • Creating and managing end-user accounts • Creating different profiles that define enabled features and assign the profiles to accounts • Creating and managing distribution lists and aliases • Migrating Microsoft Exchange user accounts to ZCA using the migration tool • Importing multiple accounts • Managing resources that can be scheduled for meetings • Changing user passwords Working in the Dashboard Tab From the ZCA dashboard tab you can view a list of account addresses. aliases. distribution lists. and resources. When you view All addresses.0. profiles.7 Zimbra Collaboration Suite Appliance . and profiles area. select the item from the menu on the right of the Find address. domains. This tab includes tools for migrating and importing accounts. You can identify the type of account from the icon. 14 ZCA 6. used to manage the Zimbra Appliance license and certificates.
and resources • Edit and delete the items you have created • Change passwords for accounts • View an accounts mailbox • View a list of account addresses.7 15 . the ZCA license account limit reflects the change. This icon represents a resource equipment account. Only one administrator account can be created. System accounts include the spam filter accounts for junk mail. This icon represents a distribution list. This icon represents a resource location account.0. profiles. Aliases do not count against your ZCA license.Working in the Administration Console This icon represents system accounts. These are specific accounts used by ZCA. • Create new accounts. When you delete an account. Distribution lists do not count against your ZCA license. This type of account counts against your ZCA license account limit. distribution lists. profiles. Zimbra Collaboration Suite Appliance ZCA 6. domains. Resource accounts do not count against your ZCA license. (spam and ham) and GALsync account if you configure GAL for your domain. This icon represents an alias account. aliases. domains. This account counts against your ZCA license. aliases. distribution lists. Do not delete this account! This icon represent user accounts. From the dashboard you can manage the following items. Do not delete these accounts! This icon represents the administrator account. and resources Description of Items to Create From the New menu on the dashboard toolbar you can create the following items.
In the Accounts folder. Lists the domain in the Zimbra Appliance environment. setting options. You can create new distribution lists and add to or delete members from a distribution list. The tab includes the following items: • Zimbra License tab that shows ZCA license information 16 ZCA 6. Working in the Settings Tab The Settings tab is used to manage general ZCA settings. configure GAL. As a minimum. You can create new resources and set the scheduling policy for the resource. the default profile is displayed.7 Zimbra Collaboration Suite Appliance . Lists location or equipment that can be scheduled for a meeting. and configure the authentication mechanism to be used for that domain.Administrator’s Guide • Accounts.0. • Profile. The following domain items are managed from the Settings tab: • Update server configuration • Set rules for what type of attachments can be received with an email message Working in the Advanced Tools Tab The Advanced Tools tab page includes features that are infrequently accessed after you initial configure ZCA. Lists profiles that have been created. You can create. Lists all distribution lists. you create and manage end-user accounts. or delete profiles. profiles. edit. You can create and manage domains. • Domains. You can use the Move Alias feature from the toolbar to move an alias from one account to another. Lists all aliases that have been created in user accounts. • Resources. • Distribution Lists. passwords and aliases for an account. • Aliases. Lists all accounts.
and host name. • The Proxy tab is configured if an HTTP proxy is required for access to the Internet for Web services that the Zimbra server may access.7 17 .0. including IP address. The Proxy tab is configured if external calendar servers or social networking services are made available from user accounts. restart ZCA from the VMware VSphere console to make sure your changes take affect on all ZCA services. gateway. Zimbra Collaboration Suite Appliance ZCA 6.Working in the Administration Console • SSL Certificates tab that displays the information about the certificate assigned to ZCA • Migration Wizard and Import Accounts wizard links to help you migrate accounts and their content or import account information to provision many accounts at once Managing Network Settings The Network tab displays the Zimbra Appliance network connection settings. DNS server address. Updating ZCA The Update tab is used to check for ZCA updates and to install those updates when they become available. When you make changes to the network settings. • The Address tab can be used to change the network addresses if you move the server to a new network. netmask. You can set specific addresses or you can select to obtain the configuration from DHCP server. • The Status tab displays the Zimbra Appliance network status.
0.Administrator’s Guide 18 ZCA 6.7 Zimbra Collaboration Suite Appliance .
0. You can manage these tasks from the administration console: • Install and manage your Zimbra license • Install and view your SSL certificates • Create new domains • Configure the authentication method to use. internal or external • Define the virtual host for a domain • Change general information configured for the default domain • Customize the client color scheme • Manage Zimlets that are available for accounts • Set up free/busy interop for scheduling meetings when you have users on both ZCA and Exchange • Define the email attachment filtering policy for incoming emails Changing General Information about your Default Domain The general information tab shows the following configuration details.7 19 .Chapter 3 Managing ZCA Configuration ZCA settings are configured during the initial installation of the application and can be modified from the administration console. Zimbra Collaboration Suite Appliance ZCA 6. You can change this.
such as . • Maximum size of an uploaded file for Documents or Briefcase. The default is 10 Mb. (An email loop is an infinite loop phenomenon. or email clients that generate automatic replies or responses. The relay host name is the appliance MTA to Gateway host. This is the default. an email loop is created. Common use cases for a relay host is when an ISP requires that all your email be relayed through a designated host or if you have some filtering SMTP proxy server. If one such automatic response triggers another automatic response on the other side. • Relay MTA for external delivery. This setting is used to instruct the MTA to send all non-local mail to a different SMTP server. If you set the default to 0. This also used as the assumed domain name when only a user name but not the domain is provided. This is the relay host name to which the MTA relays external email Default Domain Name The default domain name is the fully qualified hostname of the server. This is the maximum size of a file that can be uploaded into Briefcase. You can change this on the General Information tab. Setting Up Relay MTA for External Delivery Setting this parameter is optional.0. users can upload files up to 10240K in size to their accounts. This is configured during the installation of ZCA. This is changed from the Settings>Attachments tab. Important: Use caution when setting a relay host to prevent mail loops. or used as a third-party anti-virus and anti-spam gateway.7 Zimbra Collaboration Suite Appliance .) Configuring Rules for Receiving Attachments to Email To help prevent potential viruses from being received. This is the assumed domain name when users try to authenticate without providing a domain name as part of their login name. resulting from mail servers. 20 ZCA 6. there is no limit to the size of the upload. scripts. Setting the Maximum Size of Uploads to Briefcase If the Briefcase feature is enabled. you can configure rules to filter all attachments from email messages or attachments with a specific extension type.Administrator’s Guide • Default domain name.zip.
• Do not restrict viewing attachments.Managing ZCA Configuration The Attachments tab can be configured as follows: • Block all attachments. Files attached to email messages can only be viewed in HTML. Attachment to an email message can be viewed either in HTML or the attachment can be viewed in the original format. Messages with those type of extensions attached are rejected and the sender and recipient are notified that the message was blocked. When you installed ZCA. You will need to purchase a Zimbra regular license in order to create accounts after the trial license expires. or change the Zimbra license. Zimbra Collaboration Suite Appliance ZCA 6. Use the Install License Wizard from the administration console’s Advanced Tools tab to upload and install a new license and to update an existing license. When you purchase. you can disable this feature. Extensions that are restricted here do not display even if you have selected Do not restrict viewing attachments. Users cannot view any attachments sent with their email messages.7 21 . Managing the Zimbra License A Zimbra license is required in order to create accounts. This trial license is good for 60 days. This license is encrypted with the number of Zimbra accounts (seats) you have purchased. You can also restrict receiving attachments by the file extension type. • Allow viewing attachments only in HTML. renew. You can select from the common extension types that are listed or add other types of extensions. you must update the server with the new license information. a trial license was automatically installed.0. This option blocks all attachments types sent with email messages and can be set to prevent a virus outbreak from attachments. the effective date. If you do not want to send a notification to the recipient when messages are blocked. and expiration date of the regular license.
You can use the Certificate Installation Wizard to generate a new selfsigned certificate. 22 ZCA 6. issue date. Two types of certificates can be used. The default is 365 days. When ZCA is installed. update. • A self-signed certificate is an identity certificate that is signed by its own creator. self-signed and commercial certificates. expiration date. Starting 30 days before the license expires.Administrator’s Guide Current license information. Managing Your Self-Signed or Commercial Certificates You can view. Certificates are used to certify that a site is owned by you. you will not be able to create new accounts. and install self-signed and commercial certificates from the administration console Advanced Tools tab. A self-signed certificate is automatically deployed when ZCA is installed.0. number of accounts purchased. • A commercial certificate is issued by a certificate authority (CA) that attests that the public key contained in the certificate belongs to the organization (servers) noted in the certificate. and the number of accounts used can be viewed from the Advanced Tools>License tab.7 Zimbra Collaboration Suite Appliance . when you log on to the administration console a reminder notice is displayed. a security alert is displayed and you will need to accept the warning to be able to log in. but when you log in to the appliance administration console the first time. Self-signed certificates are normally used for testing. including license ID. When the number of accounts created is equal to the number of accounts purchased. the self-signed certificate is automatically installed and can be used. This is useful when you use a self-signed certificate and want to change the expiration date. A certificate is the digital identity used for secure communication between different hosts or clients and servers. You can purchase additional accounts or you can delete existing accounts. You must renew your license within 30 days of the expiration date.
and when you receive the certificate. and country. use the Zimbra Certificates Wizard to generate the RSA Private Key and Certificate Signing Request (CSR). such as VeriSign or GoDaddy. you use the Certificates Wizard to install the certificate on ZCA. Zimbra Collaboration Suite Appliance ZCA 6.7 23 . Requesting a Commercial Certificate You can use the Zimbra Certificate Installation Wizard to generate the CSR that is sent to a commercial certificate authorizer and to install the commercially signed certificate when it has been authorized. company. Are you going to use a wildcard common name? If you want to manage multiple sub domains on a single domain on the server with a single certificate. and then generate a CSR with the RSA private key. They issue a digitally signed certificate.0. you complete a form with details about the domain. An asterisk (*) is added to the Common Name field. check this box. You download the CSR from the Zimbra server and submit it to a CA. You save this file to your computer and submit it to your commercial certificate authorizer. As you enter information about your company. before you generate the CSR you must know the following details: • Common Name (CN). To generate the CSR. This is the exact domain name that should be used to access your Web site securely.Managing ZCA Configuration To obtain a commercially signed certificate.
When SAN is used the domain name is compared with the common name and then to the SAN to find a match.Administrator’s Guide • Country Name (C).7 Zimbra Collaboration Suite Appliance . You should renew your certificates before it expires. a security alert warning is displayed. The unit name (if applicable) Are you going to use Subject Alternative Name (SAN)? The input should be a valid domain name. including validation days that shows when the certificate expires. You can create multiple SANs. The state/province you want the certificate to display as your company location • City (L). The country you want the certificate to display as your company location • State/Province (ST). Viewing the SSL Certificate Tab The Advanced Tools>SSL Certificate tab displays the certificate information for the Zimbra services. If a certificate expires. when users log on to the accounts. The city you want the certificate to display as your company location • Organization Name (O). When the alternate name is entered here. 24 ZCA 6. the client ignores the common name and tries to match the server name to one of the SAN names. Your company name • Organization Unit (OU).0.
a list of domains is displayed. When you set up a domain. When you select Domains from the Find address. commonly used in sharing • Free/Busy Interop settings for use with Microsoft Exchange • Zimlets that are available for the domain • Customize the domain skin The default domain configuration after ZCA installation is as follows: • The GAL mode is Internal. external LDAP. or both • Domain authentication mode.Managing ZCA Configuration Setting Up Domains One domain is identified during the installation process and additional domains can be added from the administration console.7 25 . and Free/Busy Interop are not set up • The profile is set to default profile Configuring General Information Settings Domains are managed from the administration console dashboard. • The authentication mechanism is Internal • The Virtual Hosts. or external Active Directory • Virtual hosts that are used to establish a default domain for user login • Public service host name that is used for REST URLs. internal. domains and profiles menu. you can configure the following: • Global Address List (GAL) mode. External LDAP server or Active Directory. A GAL sync account is created and the datasource for the Internal GAL is Zimbra. Zimbra Collaboration Suite Appliance ZCA 6. either Internal LDAP server. Select the domain to edit from the list. The following settings can be configured for your default domain or when you create a new domain.0.
To make sure that the time is displayed the same in one or the other client. Inbound SMTP Hostname If your MX records point to a spam-relay or any other external non-zimbra server. the name of that server must be entered in Inbound SMTP Hostname field. email folders.7 Zimbra Collaboration Suite Appliance . Each domain can be configured with the public service host name to be used for REST URLs. Users can change the time zone from their accounts’ Preferences>General folder. the time zone setting on the computer is used as the time stamp for received messages and for calendar activities. make sure that the user’s computer time zone and the Zimbra Web Client time zone are set to the same time. When you configure a pubic service hostname. this public service hostname is used instead of the ZCA server hostname and the ZCA service hostname. Public service hostname This is the host name to be used for REST URLs. Note: The default time zone setting that is displayed in an account’s General Preferences folder is used to localize the time for received messages and calendar activities in the standard Zimbra Web Client.com/home/username/ sharedfolder. When users use the advanced Zimbra Web Client.Administrator’s Guide Default time zone for the domain PST (Pacific time) is the time zone that is set at installation by default. This is the URL that is used when users share items such as calendars. 26 ZCA 6. If the majority of your uses are located in another time zone. set that here. The URL displays as http://publicservicename. and Briefcase folders.domain. This is commonly used when sharing within Zimbra Appliance.0.
Domain status can be set as follows : • Active. but email is still delivered to the accounts. If an account’s status setting is marked as closed. The GAL mode setting for each domain determines where the GAL lookup is performed. users cannot log in. login for accounts on the domain is disabled and messages are bounced.” ZCA uses the GAL to look up user addresses from within the company. the account’s status overrides the domain status setting. Accounts can be created and mail can be delivered. and accounts and distribution lists cannot be created. Zimbra Collaboration Suite Appliance ZCA 6. If you create additional profiles. their email is queued at the MTA. Changing the status also can affect the status for accounts on the domain. The default setting is Internal mode. the account’s status overrides the domain status setting. If an account’s status setting is marked as closed. users cannot log in to check their email. you can assign another profile to the domain. The Configure Gal wizard on the Domain toolbar is used to configure the authentication modes. users cannot log in and their email is queued at the MTA. the account’s status overrides the domain status setting. • Closed. • Maintenance. If an account’s status setting is marked as maintenance or closed. The GAL search options are as follows: • Internal. When the domain status is marked as maintenance. • Locked. The Zimbra LDAP server is used for directory lookups. Domain Status The domain status is active in the normal state. When a domain status is marked as locked. When a domain status is marked as closed. GAL is configured on a per-domain basis. Users can log in and mail is delivered. For the initial set up the default profile created during the installation is assigned to the domain. When the domain status is marked as suspended. deleted.0. or modified. Setting Up Your Global Address List (GAL) The GAL is your company-wide listing of users that is available to all users of the email system. • Suspended. Note: If an account has a different status setting than the domain setting. This is sometimes referred to as the company directory or company “white pages.Managing ZCA Configuration Default Profile for the Domain The profile designated for the domain is automatically assigned to accounts created on the domain. Active is the normal status for domains.7 27 . The closed status overrides an individual account’s status setting. the account status overrides the domain status.
When the GAL sync account syncs to the LDAP. When you configure the external GAL mode. You may want to configure different search settings if your LDAP environment is set up to optimize LDAP searching by setting up an LDAP cache server. Configuring GAL Search for Internal GAL When you select Internal.Administrator’s Guide • External. a GAL sync account is created for each LDAP data source. modified contact and deleted contact information. the traditional LDAP based search is run. etc. The address book in these accounts is used to sync the LDAP server contact data. no additional configuration is required. These accounts display in the administration console accounts list.0. all GAL contacts from the LDAP are added to the GAL address book. 28 ZCA 6. Internal and external directory servers are used for GAL lookups. you can configure different search settings and sync settings. the GAL sync account is updated with new contact. but users also need to be able to sync to the GAL. you can configure GAL search and GAL sync separately. Configuring GAL Search for External GALs When you configure an external GAL. Syncing the LDAP to the account gives users faster access to the GAL data and makes it easier for users to search the GAL. GALsync accounts When an internal or external GAL is set up. If the GALsync account is not available for some reason. mail routing. During the sync.). You should not modify the GAL sync account address book directly. All other directory services use the Zimbra LDAP service (configuration. External directory servers are used for GAL lookups. • Both. changes you make to the address book are deleted. When the LDAP syncs the GAL to the account.7 Zimbra Collaboration Suite Appliance . You can configure multiple external LDAP hosts for GAL.
Zimbra Collaboration Suite Appliance ZCA 6.Managing ZCA Configuration External LDAP settings that need to be configured are the following: • LDAP URL and whether to use SSL. the autocomplete filter must be configured. the port is 636. • Use DN Password to bind to external server. The following is an example of the filter string. no other configuration is required. • LDAP search base. enter a search base. and then verifies that the entry matched is either a Zimbra account or distribution list. The Internal authentication uses the Zimbra directory server for authentication on the domain. To enable the ability to let users use the Autocomplete from GAL feature. then enter the DN/password of a service account on the external LDAP that has been granted access to the attributes required to do the search. You must configure the LDAP URL. The filter defines the search rules used for directory searches. For example. • Autocomplete filter. etc. You can configure multiple external LDAP hosts so users can access GAL from the next available configured server when a GAL server is down. and to use DN password to bind to the external server. gn. If the filter you entered cannot be run using an anonymous bind. • External LDAP. ( dc=server. Syntax "%s" represents the string the user enters: (&(|( cn=*%s*)( sn=*%s*)( gn=*%s*)( mail=*%s*)( zimbraMailDeliveryAddress=*%s*) ( zimbraMailAlias=*%s*)( zimbraMailAddress=*%s*)) (|( objectclass=zimbraAccount)( objectclass=zimbraDistributionList))) This filter example combines the basic search filters using the Boolean operation OR to first search the various attributes (cn. If you use SSL. The port is 389. The Configure Authentication wizard on the Domain toolbar is used to configure the authentication modes.). This is the default. The parameters in a filter you construct determine the thoroughness of a search. dc=com). For AD. adAutoComplete is the default filter. • LDAP filter. the default GAL filter setting is (|( cn=%s*)( sn=%s*)( gn=%s*)( mail=%s*)). To search within a specific part of your directory. For LDAP.0. When you select Internal. The user name and password is the authentication information supplied in the bind operation to the directory server. Setting Up Account Authentication Account authentication is the process of identifying a user or a server to the directory server and granting access to legitimate users based on user name and password information provided when users log in.7 29 . A search filter must be specified. LDAP filter. Enter the LDAP address. Zimbra Collaboration Suite offers the following three authentication mechanisms: • Internal.
If this bind succeeds. You configure the following external LDAP settings: • LDAP URL and whether to use SSL or StartTLS. otherwise an authentication error is returned to the user.0.Administrator’s Guide • External Active Directory. Check either to use SSL or StartTLS. • LDAP filter.7 Zimbra Collaboration Suite Appliance . the default port is 636. The default is to use the internal method as the authentication mode. You should ensure that the filter you enter results in a single entry being matched. Internal The Internal authentication method assumes the Zimbra schema. the connection is closed and the password is considered valid. The default port is 389. 30 ZCA 6. You can configure multiple external LDAP hosts. If you use SSL. You identify the Active Directory domain name and URL. The user name and password is the authentication information supplied to the Active Directory server. The filter defines the search rules used for directory searches and tries to map the user name to one user on the external LDAP.com). Example of the search filter is (mail=%u@mycompany. The authentication method is set on a per-domain basis. On the administration console you use the Authentication Wizard to configure the authentication settings for your domain. External LDAP The external LDAP authentication mechanism attempts to bind to the specified directory server using the supplied user name and password. Enter the LDAP address. No additional configuration is necessary.
https:// mail. then enter the DN/password for a service account on the external LDAP that has been granted access to the attributes required to do the search. the default port is 636. Zimbra Collaboration Suite Appliance ZCA 6. the authentication is completed against that domain. • AD LDAP URL and whether to use SSL. It would be entered as ( dc=server. To search within a specific part of your directory. External Active Directory The external active directory (AD) authentication mechanism attempts to bind to the AD server using the supplied user name and password. The virtual host requires a valid DNS configuration with an A record. When the virtual host is found. Setting UP Virtual Hosts for Your Domain You can configure multiple virtual host names to host more than one domain name on the server.com. Virtual hosts are configured from the administration console Domains>Virtual Host tab. If you use SSL. enter a search base. • Use DN/Password to bind to external server.company. If the filter you entered cannot be run using an anonymous bind. The name of the domain for the active directory server. The general domain configuration does not change.7 31 . dc=com). When you create a virtual host. Users enter the virtual host name as the URL address. When the Zimbra login screen displays. users can login to their accounts without having to specify the domain name as part of their user name. For example.Managing ZCA Configuration • LDAP search base. users enter only their user name and password.0. Zimbra Web Client users can log in without having to specify the domain name as part of their user name. You can configure multiple external active directory hosts. Enter the active directory LDAP address. The authentication request searches for a domain with that virtual host name. You configure the following settings: • AD domain name. The default port is 389.
the following is required: • Either a single Active Directory (AD) must be in the system or the global catalog must be available. Configuring Free/Busy on Zimbra Appliance The Exchange server settings are configured from the Domain>Interop tab on the administration console dashboard tab. • The ZCA server must be able to access the HTTP(S) port of IIS on at least one of the Exchange servers. • The Exchange user name must be provisioned in the account attribute zimbraForeignPrincipal for all ZCA users. 32 ZCA 6.0. This is required only for ZCA to Exchange free/busy replication.7 Zimbra Collaboration Suite Appliance . Exchange 2003/2007 Setup Requirements For Exchange 2003. (http://server/public/) • ZCA users must be provisioned as a contact on the AD using the same administrative group for each mail domain. To set free/busy interoperability. you can set up free/busy scheduling across the Exchange server and the ZCA server so that users can efficiently schedule meetings. This is required only if there is Zimbra Appliance to Exchange free/busy replication. The Zimbra Free/Busy module to connect with Microsoft Exchange pulls the free/busy schedule of users on the Exchange server and also pushes the free/ busy schedule of ZCA users to the Exchange server.Administrator’s Guide Setting up Zimbra Free/Busy Interoperability When ZCA is deployed in a with Microsoft Exchange servers and. • Web interface to Exchange public folders needs to be available via IIS. the Exchange systems must be set up as described in the Exchange Setup Requirements section. ZCA can query the free/busy schedules of users on Microsoft Exchange 2003/ 2007 servers.
7 33 . This is the Web interface to the Exchange. Zimbra Collaboration Suite Appliance ZCA 6. The following are included: • com_zimbra_date. • com_zimbra_email. • Form is authentication to Exchange as HTML form based authentication.Managing ZCA Configuration • Microsoft Exchange Server URL. Managing Zimlets on the Domain Pre-defined Zimlets that enhance the user’s experience from the Zimbra Web Client are included with ZCA. • Microsoft Exchange User Name and Password. The cn setting in the legacyExchangeDn attribute corresponds to the zimbraForeignPrincipal attribute. to see contact information from the address book for this name. This is the name of the account in AD and password that has access to the public folders. Dates or time in the message to see their calendar schedule for that date or time. you can run the Exchange ADSI Edit tool and search the legacyExchangeDN attribute for the o= . URL link to quickly go to the website specified in an email message. Email addresses/names. Set at the global level this applies to all accounts talking to Exchange. This sets up a mapping from the ZCA account to the corresponding object in the AD. • O and OU used in the legacyExchangeDN attribute. • Basic is authentication to Exchange via HTTP basic authentication.0. • com_zimbra_url. Next go the each account’s Free/Busy Interop tab and configure the foreign principal for the account. • Microsoft Exchange Authentication Scheme. either Basic or Form. and cn= settings. ou= . Note: To find these settings on the Exchange server. These are used to authenticate against the Exchange server on REST and WebDAV interfaces.
Customizing Themes for Domains The Zimbra Web Client includes multiple themes that users can select as the appearance of their mailbox. The foreground color is the text color displayed. Users can control the Zimlets they use from the ZWC Preferences>Zimlet page. • com_zimbra_ dnd.0. The default text color is black. If a Zimlet should not be turned off from ZWC. Phone numbers to quickly place a call. Drag and Drop files on to their email message. Emotiocons. The text color usually does not need to be changed. Note: This feature does not work with Internet Explorer. • Foreground color of the themes. • com_zimbra_ymemotiocons. All Zimlets that are deployed are displayed in the Domain>Zimlets tab. VOIP software. Check the Zimlets that should be enabled for the domain. You can change the base colors of themes for a domain from the administration console. to add a textual portrayal of different facial expressions to their messages. select mandatory. 34 ZCA 6.Administrator’s Guide • com_zimbra_phone.7 Zimbra Collaboration Suite Appliance . The emoticons are available from a link on the compose toolbar. such as Skype or Cisco VOIP phones must be installed on the user’s computer.
the selected tab. Hot Rod. • Secondary color of the themes. have been designed with graphics or color codes that are not changed when you change the base color. In the following image. and the toolbar are displayed in the secondary color. such as Lemongrass. background color of the Content and Navigation panes. the clicked item from a right-click or other drop-down menu selection. You may want to disable those themes from user’s Theme preferences selection.7 35 . Some of these themes. The selection color is the color displayed for a selected item. the variant of the background color displays in the login area. and for a selected tab. the background color displays with the logo. tabs. This color is the background on the page. The primary background color displayed in the client. such as a message.0. Waves and Yahoo. and selection highlight. In the following image. Variants of the color are used for buttons.Managing ZCA Configuration • Background color of the themes. in this example. Mail. Zimbra Collaboration Suite Appliance ZCA 6. • Selection color of the themes. selection headers in the Navigation pane. The secondary color is the color used for the toolbar. Note: A number of Zimbra themes are included with Zimbra Appliance.
Administrator’s Guide 36 ZCA 6.7 Zimbra Collaboration Suite Appliance .0.
Setting Up Profiles Profiles define which features are enabled for an account. You might not want to turn this on for all of your users. create another profile that enables the features and Zimbra Mobile and assign this profile to users who can access to this feature. a new profile tab opens.0. For example. You can create a profile from the New link on the administration console dashboard. When IMAP or POP clients are used. creating different profiles based on user requirements makes it easy to give users the feature sets they need. Note: Mailbox features are enabled for the Zimbra Web Client users. users may not have these features available.7 37 .Chapter 4 Customizing Profiles and Setting Up Mail Policy Rules This chapter describes the features that can be enabled in a ZCA profile that is assigned to user accounts. When you change a profile. Zimbra Collaboration Suite Appliance ZCA 6. Click New and select Profile. Configuring profiles and assigning a profile to accounts lets you configure the features for accounts. accounts assigned that profile reflect the change. In an environment that includes users with different email and collaboration requirements. Each account is assigned a profile. In that case. which allows users to sync their smart phones with their accounts. A default profile is automatically created during the installation of ZCA and you can create additional profiles. the default profile does not enable mobile sync.
and email retention policies. See Chapter 13. • Features. This tab lists all features that can be enabled for user accounts. the default profile is automatically assigned when an account is created.7 Zimbra Collaboration Suite Appliance . the accounts are automatically assigned the default profile. you can select the profile that is automatically assigned to users created on that domain. • Advanced. • Email 38 ZCA 6. This tab is used to set up account quota.0. and set password. Managing Zimbra Mobile for information about this feature. Domain Profiles When you create a new domain or edit an existing one. Note: If you delete a profile that accounts are currently assigned. On this tab you define the profile’s display name and you can describe the profile in any way you want. login. This is a good option if most users on the domain should have the same features enabled. ZCA Features to Configure When users use the Zimbra Web Client to view their accounts they can access the following features as determined by their profile.Administrator’s Guide A profile consists of the following configuration tabs: • General Information. • Zimbra Mobile. This tab enables the Zimbra Mobile sync feature. The features are described in this chapter. If the domain does not have a profile defined.
7 39 . You configure which email messaging features are enabled. mail sorted by conversations. If you do not want users to be able to change their account preferences. you can remove the check from Preferences in the profile. Email messaging Zimbra Appliance email messaging is a full-featured email application that includes advanced message search capabilities. user-defined folders. Messages can be displayed grouped into conversations or as a message list.Customizing Profiles and Setting Up Mail Policy Rules • Address books • Calendar • Tasks • Briefcase • Preferences These features can be enabled in the profile.0. The default is to let users manage their preferences. conversation view is the default. HTML compose Users can compose email messages with an HTML editor. user-defined filters. Features tab. If this feature is enabled. tags. Mail Features Mail Conversations Description Enables the email application. and more. Conversations group messages by subject. This is enabled by default in the profile. View link. Zimbra Collaboration Suite Appliance ZCA 6. They can specify their default font settings for HTML compose in their account Preferences tab. Users can change the default from the Mail toolbar. Many of these features can be managed by users from their account Preferences tab when they log on to the Zimbra Web Client.
Users can save a search that they have previously executed or built. regardless of how many messages that person sends to the address during that week. status. By default a message is sent to each recipient only once every seven days. In the account configuration. Advanced search Allows users to build a complex search by date. You can specify a default forwarding address for a user when you create or edit an account.Administrator’s Guide Allow the user to specify a forwarding address Users can create a forwarding address for their mail. size. sender address and recipient address is sent to the address. and folders. An email with information about the email’s subject. domain.7 Zimbra Collaboration Suite Appliance . tags.0. Saved searches 40 ZCA 6. A copy of each message sent to the account is immediately forwarded to the designated forwarding address. They can turn this feature on or off and designate an address from their account Preferences tab. Users can also set the start and stop dates for the out of office message. This is commonly used as a vacation message. attachment. Persona The name and address configured for the account creates the primary account persona. This is the information that the user uses as the From address. In the Forwarding tab you can enable the function so that a copy of the forwarded message is not saved in the user’s mailbox. users can create additional account names to manage different roles. New mail notification Allows users the option to specify an address where to be notified of new mail to their ZWC account. Out of office reply Users can create an email message that automatically replies to incoming messages. When Persona is enabled. you can also specify forwarding addresses that are hidden from the user. Users can change the information from their account Preferences tab. Account aliases can be selected for the From name of messages sent from that persona account and a specific signature can be set for the persona account.
Users can access the company directory to find names for their email messages. Users can also choose whether to delete the messages on the server after they are downloaded.0. Users cannot change this. Users can define a set of rules and corresponding actions to apply to incoming mail and calendar appointments. users can create a spam white list from the Preferences Mail folder to identify email addresses that should not be marked as spam. They can add the external account address to their account settings. External POP access External IMAP Access Aliases for this account Mail filters Tagging GAL access Autocomplete from GAL Users can create tags and assign them to messages. Messages identified as spam are moved to the Junk folder. users can select another folder as the default search folder that is automatically searched from the search field.Customizing Profiles and Setting Up Mail Policy Rules Initial search preference The initial search folder is Inbox. Users can set these up from their Preferences Accounts tab. Users can use third party mail applications. Users can set up to retrieve their IMAP accounts’ email messages directly from their ZWC account. to access their mailbox using the IMAP protocol. When an incoming email message matches the conditions of a filter rule. You can create an alias for the account. the corresponding actions associated with that rule are applied. When this is enabled. To avoid having mail incorrectly marked as junk. An alias is not an email account. Users can set up to retrieve their POP accounts’ email messages directly from their ZWC account.7 41 IMAP access Zimbra Collaboration Suite Appliance . and Documents pages. Note: Spam check on a received message is completed before users’ mail filters are run. Users can set these up from their Preferences tab. contacts. They can add the external account address to their account settings. ZCA 6. When Initial search preference is enabled. An email alias is an email address that redirects all mail to a specified mail account. Users can turn this feature on or off from their Preferences tab. Users set up these rules from their account Preferences tab. such as Thunderbird or Outlook. users enter a few letters in their compose header and names listed in the GAL are displayed.
and flash the browser. This data can be saved to their computer or other location as a backup. • Whether to save a local copy of a message that is forwarded or to have it deleted from their mailbox. • Set or change email message alerts. Important: To allow users to share their mailbox folders.7 Zimbra Collaboration Suite Appliance . to access their mailbox using the POP protocol. Import/ Export folder can be used to export a user’s account data. etc. highlight the Mail tab when a message arrives. the messages and attachments are saved on the Zimbra server. Users can modify the following mail preferences from their Preferences Signatures tab. in minutes. users can select the locale that is different from the browser language settings. that the Web Client checks for new messages. including email messages and attachments. • Whether to view mail as HTML for messages that include HTML or to view messages as plain text. Users can set up their own Junk Mail Options of whitelist and blacklist email addresses that is used to filter incoming message from their Preferences Mail folder. • Whether to send a read receipt when it is requested. • Which folder should be searched first when running a search.. The default maximum number of white list and black list addresses is 100 on each list. the Preference. If more than one language locale is installed on Zimbra Appliance. • Whether to save copies of outbound messages to the Sent folder. and Briefcase folders.. contacts. Import/Export Folder In the advanced Web Client. • Set the display language for ZWC. Users can modify the following mail preferences from their account Preferences Mail tab. calendars. • Whether to automatically append a signature to outgoing messages.0. tasks. address books. enable Sharing in the Features tab. calendar. • Whether to compose messages in a separate window. • Preferences for how messages that are replied to or forwarded are composed. such as Thunderbird or Outlook. Alerts can be set up to play a sound.Administrator’s Guide POP3 access Users can use third party mail applications. When they retrieve their POP email messages. • How often. The account data is saved as a tar-gzipped (tgz) archive file so that it can be imported to restore 42 ZCA 6. Check for new mail every.
By default. By default.csv files. and Documents notebooks. Users can import contacts into their Address Book. enable Sharing in the Features tab. They can also use search for appointments in their calendars. create multiple calendars. the data are copied. share calendars with others. establish recurring activities. a Contacts list and an Emailed Contacts list are created in Address Book. calendars. The files must be . Feature Name Address Book Description Users can create their own personal contacts lists. This is done from the Preferences Import/Export folder Calendar Zimbra Calendar lets users schedule appointments and meetings. address books. • Enable auto adding of contacts to automatically add contacts to their Emailed Contact list when they send an email to a new address.7 43 . They can subscribe to external calendars and view their calendar information from Zimbra Web Client.Customizing Profiles and Setting Up Mail Policy Rules the user’s account. You can turn the Import/Export feature off from the profile. When they run the export command. Users can modify the following Address Book preferences from their account Preferences Address Book tab.0. two contact lists folders are in the Address Book. Address Book Zimbra Address Book allows users to create multiple contact lists and add contact names automatically when mail is received or sent. Important: To allow users to share their address books. not removed from the user’s account. and Documents notebooks. Users can import other contact lists into their Address Book and can export their address books as well. Important: To allow users to share their calendars. Zimbra Collaboration Suite Appliance ZCA 6. and delegate manager access to their calendars. enable Sharing on the Features tab.
When this option is enabled. • Users can import and export their appointments in the standard iCalendar (. • Calendar view they want to see by default. When they select this subject. 7-day week. The filter subject is Calendar Invite. Schedule and Find Resources tabs are not displayed. list. Group Calendar Setting Remote Calendar Automatic Update Interval Remote calendars are automatically updated every 12 hours by default.0. the QuickAdd dialog displays when users double-click or drag on the calendar. create multiple personal calendars. The mini-calendar automatically displays in the Calendar view. • Set permissions for free/busy and who can invite the user to a meeting. Filtering Calendar Messages Users can set up mail filter rules that act on calendar-related messages.ics) format. The Find Attendees. the user must have Yahoo! BrowserPlus™ installed. When Group Calendar is not checked. flash the browser title. the only Calendar feature is the ability to create personal appointments and accept invitations to meetings.7 Zimbra Collaboration Suite Appliance . delegate access to their calendar. giving them the opportunity to change time zones while making appointments. work week. If popup notification is selected. • View calendars as a nested group within different folders. month. and more. or schedule. • Time-zone list in their appointment dialog. and popup notification. schedule meetings. day.Administrator’s Guide Feature Name Calendar Description A calendar and scheduling tool to let users maintain their calendar. Other User Calendar Preferences Users can modify the following calendar preferences from their account Preferences Calendar folder. messages that are marked as invites are run through the filter. • Use the QuickAdd dialog to create appointments from the calendar view. • Number of minutes before an appointment to be reminded and select how to be notified: sound. This is done from the Preferences Import/Export folder. • First day of the week to display in the calendar. • Display the mini-navigation calendar in the Mail view. 44 ZCA 6.
• Forward calendar invitation to specific addresses. send the file in an email. Tasks Zimbra Tasks lets users create to-do lists and manage tasks through to completion.Customizing Profiles and Setting Up Mail Policy Rules • Set the preference to use the iCal delegation model for shared calendars for CalDav interface. Task lists can be shared with individuals. organize files into different Briefcase folders.7 45 . enable Sharing in the Features tab. The account the invitation is forwarded to must have been granted admin privileges on the shared calendar to be able to reply to the invitation. These files can be accessed whenever they log into the advanced Zimbra Web Client. Briefcase Zimbra Briefcase lets users upload files from their computer to their Zimbra Web Client account. They can open the file if the application is available on the computer. and the public. Feature Name Tasks Description Users can create and organize tasks from the Zimbra Web Client.0. groups. • Be notified of changes made to an appointment by a delegated access grantee. Other Feature Configuration Settings for Accounts Other configuration options include: • Enabling the Sharing feature that allows users to share items with other users • Disabling Preferences for user accounts • Disabling the user preferences for Import/Export • Enable Zimbra Mobile so users can access their accounts from their mobile devices Zimbra Collaboration Suite Appliance ZCA 6. They can add tasks to the default tasks list and they can create additional task lists to organize to-do lists by more specific activities. Important: To allow users to share their task lists. Feature Name Briefcase Description Users can upload files to their Zimbra Web Client account. • Enable the ability to automatically add invites with PUBLISH method.
All members of the list have the same share privileges that the grantee defined for the shared folder. New members added to the distribution list can be automatically notified about items that are shared with them. Users can manage their shared folders from their ZWC Preferences Sharing folder. When a member is removed from the distribution list. Users specify the type of access permissions to give the grantee. and contacts data between mobile devices and the Zimbra server. address books. They can share with internal users who can be given complete manager access to the folder. members of the distribution list are automatically granted rights to the shared item. calendar. Users can modify the default preferences that are configured for their account. Managing Shared Items using Distribution Lists When distribution lists are used to manage shared items. and the public access so that anyone who has the URL can view the content of the folder. external guests that must use a password to view the folder content. the administrator publishes the shared item in the Shares tab to make the shared item available to members of the DL.Administrator’s Guide Enabling Sharing When the Sharing feature is enabled. You can disable preferences and the Preferences tab does not display in users’ mailboxes. users can share any of their folders. In this folder users see a list of folders that have been shared with them and folders that they have shared with others. task lists. When internal users share a mail folder. over-the-air synchronization of email. They cannot change the default configuration for features that are set up for their accounts. They can accept the shared item from their ZWC Preferences>Sharing tab. 46 ZCA 6. Disabling Preferences Preferences is enabled by default in profiles. Zimbra Mobile Zimbra Mobile is an optional component that enables two-way.7 Zimbra Collaboration Suite Appliance . and Briefcase folders. calendars. the share privileges associated with the DL are revoked. When the administrator is notified. When a new shared folder is published.0. existing members of the DL are automatically notified of the new shared item. including their mail folders. Administrators manage the shares from the DL’s Shares tab. Users must notify the administrator that they have shared a folder with the distribution list. a copy of the shared folder is put in the grantee’s folder list on the Overview pane.
Calendar meeting information.Customizing Profiles and Setting Up Mail Policy Rules Zimbra Mobile Enables the Zimbra Mobile feature that allows Zimbra to provide mobile data access to email. and files in Briefcase. The percentage threshold for quota notification can be configured. Setting Password Policy If internal authentication is configured for the domain. When the number is reached. When the quota is reached. you must disable the Change Password feature in their profile. If you set the quota to 0. See the Zimbra Mobile chapter for information about setting up mobile devices and setting up or changing the mobile device policies that can be enabled. The quota includes email messages. The quota percentage can be set and the warning message text can be modified in the Advanced tab settings for the profile. Configuring Advanced Tap Options The profiles Advanced tab lets you set account quotas and password. Select Password locked from the Advanced tab Password section. task lists. The Address Book size limit field sets the maximum number of contacts a user can have across all of their address books. Important: If Microsoft Active Directory (AD) is used for user authentication. accounts do not have a quota. Setting Account Quotas You can specify mailbox quotas and the number of contacts allowed for accounts. The AD password policy is not managed by Zimbra.0. users cannot add new contacts. When this is enabled. and contacts for users of selected mobile phones. all email messages are rejected and users cannot add files to their account. The default mobile device policy is also enabled. When this threshold is reached. login. Account quota is the amount of space in megabytes that an account can use.7 47 . and email retention policies. Zimbra Collaboration Suite Appliance ZCA 6. a quota warning message is sent to the user. The password settings that can be configured are listed below. calendar. Users can be notified that their mailboxes are nearing their quota. you can configure ZCA to require users to create strong passwords.
the “failed login lockout” feature is enabled and you can configure the following settings. The default is 10 attempts. #. The default minimum length is 6 characters. Configuring the next settings will require users to create more complex passwords. Minimum upper case characters Minimum lower case characters Minimum punctuation symbols Minimum numeric characters Minimum number of unique passwords history Password locked Upper case A . 48 ZCA 6.Z Lower case a . an unlimited number of failed log in attempts is allowed. Users can change their passwords at any time between the minimum and maximum set.Administrator’s Guide Feature Name Minimum/Maximum password length Minimum / Maximum password age Description This specifies the required length of a password. This type of policy is used to prevent password attacks. This means the account is never locked out. $. Configuring a minimum and maximum password age sets the password expiration date.z Non-alphanumeric. The default maximum length is 64 characters. Feature Name Enable failed login lockout Number of consecutive failed logins allowed Description When this box is checked.0. &. Setting Failed Login Policy You can specify a policy that sets the maximum number of failed login attempts before the account is locked out for the specified lockout time.7 Zimbra Collaboration Suite Appliance . The number of failed login attempts before the account is locked out.9 Number of unique new passwords that a user must create before he can reuse an old password. If this is set to 0.This should be set if authentication is external. Users cannot change their passwords. for example !. They must change it when the maximum password age is reached. % Base 10 digits 0 .
the account is locked out until the correct password is entered. The default is 1 hour. the user can continue attempts to authenticate. Activity includes any clickable mouse action. The default is 0.This forces the current session of the account to expire immediately. Setting Email Retention Policy The email retention policy for email. When the message purge function runs is set by the message purge command. The default is 2 days. or days after which the number of consecutive failed login attempts is cleared from the log. The minimum configuration for email message lifetime is 30 days.7 49 . email messages are not deleted. no matter how many consecutive failed login attempts have occurred. or the administrator manually changes the account status and creates a new password. The default is 0. Zimbra Collaboration Suite Appliance ZCA 6. minutes. .0. Feature Name Email message lifetime Description Number of days a message can remain in any folder before it is automatically purged. If this is set to 0. trashed and spam messages is set in the profile. Feature Name Session idle lifetime Description Session idle lifetime sets how long a user session remains active. or days the account is locked out. such as viewing contents of a folder or clicking a button. You can manually expire a user’s web client session from the administration console Expire Sessions link. Time window in which the failed logins must occur within to lock the account Setting Session Timeout Policy You can set how long a user session should remain open and when to close a session because the session is inactive. The duration of time in seconds. hours.Customizing Profiles and Setting Up Mail Policy Rules Time to lockout the account The amount of time in seconds. hours. if no activity occurs. minutes.
Features Tab. From the browser the enter the URL you provide along with their password to log in. users are automatically redirected to the standard Zimbra Web Client. calendar.7 Zimbra Collaboration Suite Appliance . you can disable the feature from the profile. unless they use the menu on the login screen to change to the standard version. Users can change the default version in their preferences. • Standard Web Client is a good option when Internet connections are slow or users prefer HTML-based messaging for navigating within their mailbox.csv files. However. including Briefcase and the ability to export your account information. The Import/Export tab found under the user’s Preference tab lets users export all of their account data. The data are not removed from their accounts. Number of days a message can remain in the Junk folder before it is automatically purged. The default is 30 days. General Features Section. Individual contacts are saved as . • Advanced Web Client includes Ajax capability and offers a full set of Web collaboration features. tasks. The account data is saved as a tar-gzipped (tgz) archive file so that it can be easily imported to restore their account. Both web clients include mail. They can export specific items in their account and save the data to their computer or other location. Other Account Configuration Preferences Preferences Import/Export. they view the advanced Zimbra Web Client. and Briefcase folders. if ZWC detects the screen resolution to be 800 x 600. The exported account data file can be viewed with an archive program such as WinRAR archiver. This web client works best with newer browsers and fast internet connections. The default ZWC for login is the advanced Zimbra Web Client. About Zimbra Web Client Zimbra Web Client (ZWC) is a full-featured messaging and collaboration application that users can access from any web browser. Users can select which client to use when they log in.ics files. 50 ZCA 6.Administrator’s Guide Trashed message lifetime Spam message lifetime Number of days a message remains in the Trash folder before it is automatically purged. and individual calendar files are saved as .0. including mail. If you do not want users to the import/export capability. contacts. ZCA offers a standard and an advanced Zimbra Web Client that users can log in to. address book and task functionality. The default is 30 days. Any of these files can be imported into their account from the same tab. calendar. When users log in. Users can still choose the advanced ZWC but get a warning message suggesting the use of the standard ZWC for better screen view.
When you import accounts. • Will all user accounts have the same features that are enabled in the default profile or do you need to create additional profiles? See Chapter 4. • Use the Migration Wizard for Exchange to migrate user accounts and their content directly from Exchange. you can configure accounts with a password and require users to change the password the first time they log in or you can leave the password field blank and users can create their own password. if the password is known.Chapter 5 Creating Accounts on ZCA New accounts are created from the administration console of Zimbra Collaboration Suite Appliance (ZCA) in any of the following methods: • Use the New Account Wizard to create one account at a time • Use the Import Wizard to import account information from an external directory server (either LDAP or Active Directory) to provision multiple accounts at once.csv or . Important: If Microsoft Active Directory (AD) is used for user authentication.xml file and is set when the account is provisioned. you must disable the Change Password feature in their Profile. Passwords can be from 6 to 64 characters and do not have an expiration date. Zimbra Collaboration Suite Appliance ZCA 6. Customizing Profiles and Setting Up Mail Policy Rules. it can be added as part of the . Before Creating Accounts Before you create accounts you need to determine the following: • Will all accounts be on the same domain? See Managing ZCA to create a new domain. The AD password policy is not managed by Zimbra.0. • Are passwords required and can users change their password? Password Options When you provision accounts.7 51 .
Creating a Single Account You create one account at a time from the administration console dashboard. and address. and password. • Users first.7 Zimbra Collaboration Suite Appliance . middle. including phone number. The default profile is automatically selected if you do not select a profile.0. and last name. The only information needed to create an account is the account name and the last name. the New Account Wizard opens and steps you through the information needed to create an account.Administrator’s Guide Creating User Accounts When you create user accounts. When you select New>Account from the dashboard toolbar. This is the friendly name. Each account is assigned a profile that defines features for the account. the mailbox is created on the domain and a directory account is created on the LDAP server. 52 ZCA 6. • Contact information. • Password to be used. • Profile to be assigned which enables features for the account. not the email address. company name. • Display name that appears in the user’s messages. The account information that can be configured includes: • Account name. This is the name used in the email address. • Aliases to be used.
By choosing the download option. Download this file for future reference. When this is complete. either Active Directory or an LDAP server. Choose a secure location to store it as it may contain password information for all of your users.csv format with a list of new accounts. When the end-user logs in for the first time or when an email is delivered to the user’s account.7 53 . The import wizard configuration details include: • Generating passwords for the accounts. the file is removed from the server. the wizard generates a report in a . make sure you download the list of provisioned accounts as this will list the passwords for each account. click Import Accounts. If you choose to generate random passwords for each account. You can configure the wizard to generate a random password for each account or use one password for all accounts and require users to change their passwords the first time they login. If you add contact information about the account and use the internal GAL. that information is available in the LDAP directory. In addition. From the administration console. Importing Accounts You can create as many accounts as you have license for using the Import Accounts Wizard from the administration console’s Advanced Tools tab. Creating an account sets up the appropriate entries on the Zimbra LDAP directory server. The wizard guides you through importing accounts from an external directory.0. • Setting up the LDAP directory connection. Managing the Import Process 1. Zimbra Collaboration Suite Appliance ZCA 6. you can enter how many records to fetch for this import. you can enable Must Change Password for the account. Users must change their password the first time they log on to their accounts. Advanced Tools. the mailbox is created on the mailbox server. You enter details for connecting to your AD or LDAP server. If you want to make sure users change a password that you create. The wizard downloads account information from your directory and creates the accounts on ZCA.Creating Accounts on ZCA • Enable Forwarding to allow users to specify forwarding addresses from their mailbox.
you must download the .Administrator’s Guide 2. or • Use the same password for all new accounts. 3.7 Zimbra Collaboration Suite Appliance . the domain is automatically created. makes it easy to import accounts from specific domain that have been precreated on the Zimbra Appliance. Disabling this option. Enter the maximum accounts to import at one time.0. The password can be from 6 to 64 characters. 5. If you do not enable Automatically create missing domains. accounts from domains that do not exist on ZCA are not created. enter the details for connecting to your Active Directory or other LDAP server. If the wizard generates random passwords for each account. select whether to import accounts from Active Directory or from another LDAP directory. The following options can be set: Set either • Generate a random password for each account. You need to give the password information to each user. The default is 0. set the password configuration option you want to use and click Next. On the Bulk provisioning options dialog. 54 ZCA 6. 4.csv file that is created as this file lists the passwords that were created. On the Overview dialog. The default is 8 characters. 6. Enable Automatically create missing domains. • Length of generated password. so that when an account is imported and the domain they were on is not created on ZCA. On the Directory connection dialog. which means that no limits are set. • Check Require users to change the password after first login.
7 55 . last names. This dialog also shows the import options you configured. but you can change this • Use Security. middle. In this field enter the LDAP search filter to run. postal and phone information if it is available. Zimbra Collaboration Suite Appliance ZCA 6.example. individual first. Check SSL if this is used • Bind DN and bind password • LDAP filter.0. The Import Wizard connects to the directory server and generates a report showing the number of accounts found on the server and how many of those accounts are already created on ZCA. • LDAP search base is used to configure what subsection of the LDAP forest to search. The filter in the field (objectClass=organizationalPerson). the LDAP URL is entered as ldap:// ldapdirectory. After you complete this dialog. including email address.Creating Accounts on ZCA Enter the following information about the AD or LDAP server: • For Server Name. is set to gather account information. You can change the filter. click Next.com • By default the port is 3268. Here you can define search criteria to collect the type of account information you want to import.
Download the . This list includes the password information for each account. By choosing the download option. 56 ZCA 6. Click Next.Administrator’s Guide 7. the file is removed from the server. When the import is complete. A . The accounts are imported to ZCA.0. Choose a secure location to store it as it may contain password information for all of your users.csv file is created with the list of all provisioned accounts. Download this file for future reference. 8. you will not be able to access it again.7 Zimbra Collaboration Suite Appliance . a Provision Accounts dialog shows the number of accounts imported and number of accounts that failed to be imported. Note if you choose not to downlaod the file now.csv file that lists the created accounts and their password.
Zimbra Collaboration Suite Appliance ZCA 6. Migrating accounts to the Zimbra Appliance is a two step process. run the Migration Wizard and configure the migration options and Active Directory log on information. In the Migration options dialog. the ZCS Migration Wizard creates the accounts and import the accounts content based in the . When you select the one-step option.xml file is created. after the .0. contacts. 3. Before you begin. click Migration Wizard. and task lists from an existing Microsoft Exchange server to ZCA.xml file data. This information is used to create an . When the user’s files are migrated. From the ZCA administration console Advanced Tools tab. • Step 2. • Step 1. Creating the XML file 1. identify the MAPI profile to use to log into the Exchange server. the folder hierarchy is maintained.xml file. run the ZCS Migration Wizard for Exchange one-step migration option using the . calendars. create an xml file with the migrating accounts data.Creating Accounts on ZCA Migrating Accounts and Content Zimbra’s migration tools can be used to move users’ email messages.7 57 . You enter this MAPI profile information in Step 4. 2. Advanced Tools. click Next. select the migration options. From the administration console.xml file from the data on the Active Directory. On the Overview dialog.
tasks.csv file that is created as this file lists the passwords that were created. • Select the items to import the accounts: email messages. • If some accounts were migrated before. 4. The password can be from 6 to 64 characters.0. • Ignore invalid SSL certificate is checked by default. • Create user accounts in ZCA is checked to enable the account . If the wizard generates random passwords for each account. and calendars. • Check Require users to change the password after first login. Uncheck this box if the accounts were already created on ZCA. select Ignore previously imported emails so accounts do not have duplicate email messages. you must download the . address book contacts. or • Use the same password for all new accounts. On the Mail server information dialog configure the ZCA server and Microsoft Exchange information needed to log in to each server. • Select whether to import items from the account’s Trash folder (deleted items) or Junk folder. The default is 8 characters. the ZCS Migration Wizard for Exchange fails to migrate the accounts because the server certificate is not valid. 58 ZCA 6.xml element for provisioning the account. If this is not checked and you do not have a commercial certifcate installed before you migrate accounts.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide Set either • Generate a random password for each account. • Length of generated password. You need to give the password information to each user.
which means that no limits are set. enter the following information. • The ZCA administrator account is automatically configured. The LDAP URL is entered as ldap:// ldapdirectory. MAPI server name is the name of the name of the Microsoft Exchange server from which data is collected. Check SSL if this is used • Bind DN and bind password • LDAP filter. • Enter the MAPI profile that is used to connect to the Microsoft Exchange server. but you can change this • Use Security. 5.example. In this field enter the LDAP search filter to run. This domain should be created on ZCA. The filter in the field (objectClass=organizationalPerson). This is the MAPI profile you create for use with the Zimbra Migration Wizard to conduct the migration.0.7 59 . Enter the password for this account. • • • Mapi profile name. • Server Name.Creating Accounts on ZCA • In the Target domain field enter the domain name where accounts are migrated to. On the Active Directory information dialog.com • By default the port is 3268. Enter the MAPI logon user DN Click Next. The default is 0. Here you can define search criteria to collect the type of account information you want to import. is set to Zimbra Collaboration Suite Appliance ZCA 6. • Enter the maximum accounts to import at one time.
the .7 Zimbra Collaboration Suite Appliance . When you click Next. You can change the filter. The migration wizard connects to the Exchange server. click Next.xml file is created. click Previous.0. last names. After you complete this dialog. If you need to fix any of the options. • LDAP search base is used to configure what subsection of the LDAP forest to search. individual first.Administrator’s Guide gather account information. middle. postal and phone information if it is available. The Review migration options dialog shows the migration options you have configured. including email address. click Next. If the information is correct. 60 ZCA 6. 6.
Zimbra Collaboration Suite Appliance ZCA 6.0. 8. Users can now log on to their ZCA accounts. When the migration is complete. Click Download XML file for MS Exchange migration utility and save the file to a folder on the computer.7 61 . the Import Completed dialog displays. When you open the migration wizard. Note: See the Migrating from Microsoft Exchange to ZCS Guide for detailed information about the Wizard. Using ZCS Migration Wizard to Create Accounts and Import Content You can run the ZCS Migration Wizard for Exchange executable file at any time.xml file created on ZCA. you will not be able to access it again. The ZCS Migration Wizard one-step migration makes it easy to create accounts and import the content you selected for those accounts. Select One Step Migration and browse to the . the file is removed from the server.Creating Accounts on ZCA 7. Note if you choose not to download the file now. When you click Next. the Import Destination dialog displays. The accounts are now created on ZCA. Click Download MS Exchange migration utility to download the ZCS Migration Wizard for Exchange executable file. Choose a secure location to store it as it may contain password information for all of your users. the migration begins and a progress bar is displayed. By choosing the download option.
0.Administrator’s Guide 62 ZCA 6.7 Zimbra Collaboration Suite Appliance .
select Accounts from the Find address.0. The user must be told the new password. Managing Accounts The following are some of the details that you can manage from the dashboard: • Change password for a selected account • Find a specific account using the Search feature • Change account information • Add or delete an account for multiple distribution lists at one time.Chapter 6 Managing Accounts. domains. Zimbra Collaboration Suite Appliance ZCA 6. Changing Passwords If you use internal authentication. you can quickly change an account's password from the administration console Account toolbar. Resources and Distribution Lists The administration console dashboard is used to manage accounts. See the ZCA administration console Help for information about how to perform these tasks from the administration console. and profiles menu. Passwords can be from 6 to 64 characters and do not have an expiration date. and view which lists the account is on • Create and change alias addresses • View an account’s mailbox • Change an account’s status and delete accounts • Reindex a mailbox To see a list of accounts.7 63 . resources and distribution lists.
Administrator’s Guide View an Account’s Mailbox View Mail in the Accounts toolbar lets you view the selected account’s mailbox content. The locked status can be set if you suspect that a mail account has been hacked or is being used in an unauthorized manner. but because searches cannot return results for messages that are not indexed. Each mailbox has an index file associated with it. This status is used to soft-delete an account before deleting the account from the server. If a user reports an issue performing text searches or a message is logged in the mailbob. or restoring the mailbox. importing. and tags. This feature can be used to assist users who are having trouble with their mail account as you and the account user can be logged on to the account. Reindexing a Mailbox Mail messages and attachments are automatically indexed before messages are deposited in a mailbox. • Maintenance. Changing an Account’s Status Account status determines whether a user can log in and receive mail. and mail addressed to the account is queued at the MTA. you can mouse over or right click on a folder to see the number of messages in the folder and the size of the folder. you can reindex the mailbox to recreate the mailbox’s index file. Reindexing a mailbox's content can take some time. When a mailbox status is closed. but mail is still delivered to the account. Active is the normal status for a mailbox account. depending on the number of messages in the mailbox. Pending is a status that can be assigned when a new account is created and not yet ready to become active. searches may not find all results.log warning of a possible corrupt index. the login is disabled and messages are bounced. calendar entries.log file. Mail is delivered and users can log into the client interface. login is disabled. Any View Mail action to access an account is logged to the audit.0. the user cannot log in. including all folders.7 Zimbra Collaboration Suite Appliance . When a mailbox status is locked. Users can still access their mailbox while reindexing is running. When a mailbox status is set to maintenance. An account can be set to maintenance mode for backing up. The login is disabled and messages are bounced. • Pending. This index file is required to retrieve search results from the mailbox. The following account status can be set for an account: • Active. • Closed. When you are in an account. A closed account does not change the account license. • Locked. 64 ZCA 6.
deletes the message store. the individual recipient addresses cannot be viewed. To see a list of distribution lists. Important: System accounts designated with the icon and the administrator icon should never be deleted.0. When users send to a distribution list. The maximum number of members in a distribution list is 1000 recipients. Using Distribution Lists for Group Sharing Instead of creating individual share requests. Resources and Distribution Lists Deleting an Account You can delete accounts from the administration console. The login is disabled and messages are bounced. The address line displays the distribution list address. When a new shared item is published. If you are not sure that is what you want to do. Only administrators can create. You can use this feature to limit the exposure of the distribution list to only those that know the address. When you delete an account. Zimbra Collaboration Suite Appliance ZCA 6. When a Zimbra user’s email address is added to a distribution list. The 1000 recipients include addresses in distribution lists that are nested within a distribution list. but the message is not sent to more than 1000 recipients. This is done in the Shares tab. and changes the number of accounts used against your license. but the content of the account is still available.Managing Accounts. select Distribution Lists from the Find address. existing members of the list are automatically notified of the new share.7 65 . Managing Distribution Lists A distribution list is a group of email addresses contained in a list with a common email address. change the account status to Closed. The Hide in GAL check box can be enabled to create distribution lists that do not display in the GAL. or delete distribution lists. the distribution list is automatically removed from the Member Of tab. and profiles menu. distribution lists can be created to share items with a group. the account and all the content is deleted. they are sending the message to everyone whose address is included in the list. When a distribution list is deleted or the removed. the user’s account Member Of tab is updated with the list name. Deleting these accounts may prevent certain ZCA components from functioning and possibly the lose of administration dashboard access. Senders do not receive an error when they send a message to a distribution list with more than 1000 members. domains. This removes the account from the server. Users notify the administrator that they have shared an item with the distribution list and the administrator publishes the shared item to the list. change.
When new members are added to the group distribution list. When members are removed from the group distribution list. The contents of the resource mailboxes are purged according to the mail purge policies. Administrators do not need to monitor these mailboxes on a regular basis. To see resources available on the ZCA. they are automatically granted the same shared privileges as other members of the group. You can view and edit an account’s alias names from the account view. and profiles menu. If you create a distribution list for sharing and do not want the distribution list to receive mail. You can configure the account with the following details about the resource: 66 ZCA 6. Managing Resources A resource is a location or equipment that can be scheduled for a meeting.Administrator’s Guide Everyone in the DL has the same share privileges that the grantee defines for the shared item. move the alias from one account to another. From Aliases you can quickly view the account information for a specific alias. you can disable the Can receive mail checkbox. and profiles menu. The resource accounts automatically accept or reject invitations based on availability. You can set up the Share tab so that new members are automatically notified about items that are shared with them through the list. A Resource Wizard on the administration console guides you through the resource configuration. This is set up from the administration console. and delete the alias. An alias is not an email account. Distribution List Alias tab. These accounts do not count against your license. Managing Aliases An email alias is an email address that redirects all mail to a specified mail account.7 Zimbra Collaboration Suite Appliance . User accounts with the calendar feature can select these resources for their meetings. their share privileges are revoked. Create Distribution List Aliases A distribution list can have an alias. select Aliases from the Find address. Each meeting room location and other non-location specific resources such as AV equipment is set up as a resource account. To see a list of aliases. Each account can have unlimited numbers of aliases. select Resources from the Find address. domains.0. domains. all aliases that are configured are displayed in the Content pane. When you select Aliases from the Manage Addresses Overview pane.
based on the scheduling policy. auto-decline on conflict. configure the forwarding address so a copy of the invite is sent to the account that can manually accept the invitation. and room capacity When you create a resource account. an email is sent to the resource account. thus more than one meeting could schedule the resource at the same time. When they select the resource. the resource account automatically accepts appointments unless the resource is already scheduled. either location or equipment • Scheduling policy • Forwarding address to receive a copy of the invite • Description of the resource • Contact information. Appointment requests that do not conflict are marked as tentative in the resource calendar and must be manually accepted. Because the resource always accepts the invitation. • Manual accept. If you set this up. You can modify the auto-decline rule to accept some meetings that conflict. Setting up the Scheduling Policy for Resources The scheduling policy establishes how the resource’s calendar is maintained. specific building location including building and address. auto decline on conflict. the suggested use for this policy would be for a frequently used location off premises that you want the location address to be included in the invite to attendees. The following resource scheduling values can be set up: • Auto decline all recurring appointments. The free/busy times can be viewed. In this case. Zimbra Collaboration Suite Appliance ZCA 6. and free/busy status for the resource if these are set up. Resources and Distribution Lists • Type of resource. contact information.7 67 . including room name. • Location information. This value is enabled when the resource can be scheduled for only one meeting at a time. You can modify the autodecline rule to accept some meetings that conflict. a directory account is created in the LDAP server. • Auto accept always. users invite the equipment resource and/or location to a meeting. the resource account automatically declines all appointments that conflict. • Auto accept if available. if the resource is free the meeting is automatically entered in the resource’s calendar and the resource is shown as Busy. they can view the description of the resource. This can be a person to contact if there are issues. When this option is selected. No recurring appointments can be scheduled for this resource. The resource account automatically accepts all appointments that are scheduled. When the meeting invite is sent. When this option is selected. and.0. To schedule a resource. free/busy information is not maintained.Managing Accounts.
• An address to forward invites. or decline the invites. A delegated user must log into the resource account and accept or decline all requests. you can set up a threshold.7 Zimbra Collaboration Suite Appliance . The resource account is manually managed. In the Permissions section. remove. accept. 68 ZCA 6. you can change the address • Who can use this resource. Invites. Users delegated as manager have full administrative rights for that calendar. For accounts that include the auto decline on conflict value. You can configure the following options to manage the resource. Maximum allowed number of conflicts and/or Maximum allowed percent of conflicts are configured to allow a recurring resource to be scheduled even if it is not available for all the requested recurring appointment dates. the resource declines appointments whenever either of the conditions are met.Administrator’s Guide • No auto accept or decline. If you set both fields. add. The resource accepts appointments even if there are conflicts until either the number of conflicts reaches the maximum allowed or the maximum percentage of conflicts allowed. If the forwarding address was set up when the account was provisioned. edit. Conflict Rules. you can share the resource calendar with a user who is given the manager rights. select Allow only the following internal users to invite me to meetings and add the appropriate users’ email addresses to the list. They can view.0. To fully manage a resource account’s calendar. either as a number of conflicts or as a percentage of all the recurring appointments to partially accept recurring appointments. Managing Resource Accounts The Resource Accounts Preference>Calendar tab can be configured to let users manage the Resource’s Calendar.
Chapter 7 Managing Zimbra Mobile Zimbra Mobile is the Zimbra synchronization program enabled on the mailbox server that provides over-the-air synchronization of mail. The following diagram shows the flow of data from the server to the mobile. ActiveSync™ 1 Native Client 2 Internet 3 Reverse Proxy (Optional) Mailbox Server 4 Authentication LDAP server Disk Storage The diagram shows how the native mobile device application software syncs with the Zimbra mailbox server using Activesync™. contacts. and many other phones that support the Active Sync protocol. The ActiveSync™ protocol is used to configure and sync the Zimbra mailbox server with the native client that is used on a user’s device. Devices use the native software and UI that is installed on the device to sync. ZCA 6. calendar and task data and device security policy enforcement between the mobile device and an account on the mailbox server. Windows Mobile 5 (WM5).7 69 . Zimbra Mobile is compatible with IPhone.0. IPod Touch. and 6 (WM6) devices.
com/index.7 Zimbra Collaboration Suite Appliance . The mailbox server accesses the LDAP server to verify and authenticate the user’s credentials before allowing a connection. • User name. Setting Up Mobile Devices Mobile sync is enabled either in the profiles for the account or enabled on individual accounts.zimbra.com/index. The Zimbra mailbox server address b. The user’s Zimbra mailbox domain name 2. Note: Only WM6 devices and IPhones support security policies set by the server.php?title=Mobile_Device_Setup http://wiki. http://wiki. Older devices do not respond to security policies. They can send email. see the Mobile Device Setup pages on the Zimbra Wiki. In most cases.zimbra. The user’s client connects to the Internet using the ActiveSync protocol for syncing with the Zimbra mailbox server.0. • SSL certificate from the server may have to be added to the device as trusted if SSL is used when the certification is self-signed. Users can immediately sync their account to their mobile device when this is configured. • Domain. For details about specific device setup.php?title=IPhone Setting up Mobile Device Security Policies The administrator can configure mobile security policies that enforce security rules on compliant mobile devices that sync with Zimbra Appliance accounts. Enter the user’s Zimbra Appliance domain name (DNS). no additional plug-ins are required to be able to use the Zimbra Mobile feature. The protocol goes through the reverse proxy if it is present in the path. The following may need to be configured in the mobile device: • Server name (address). 4. 70 ZCA 6. Users configure the following information: a. Enter the fully qualified host name of the user’s Zimbra Appliance mailbox server. 3. The client then connects to the user’s account on the mailbox server. and add contacts to their address book. Enter the user’s primary Zimbra Appliance account name. create appointments. You can enforce general security policies including password rules and set up local wipe capability on compliant devices.Administrator’s Guide 9. The user’s username as configured on the account c.
Managing Zimbra Mobile After the mobile policy is set up. mobile devices that are capable of enforcing security policies automatically set up the rules and immediately enforces them. a locally (generated by the device) initiated wipe of the device is performed.7 71 . the user is required to fix the PIN before they can sync with the server. users must enter their PIN. In addition to the rules. the device is protected by the following policy rules: • When the Idle Time before device is locked is configured. the device is locked. Zimbra Collaboration Suite Appliance ZCA 6. If a mobile device is lost or stolen. the next time a mobile device sends a request to the server. To unlock the device. the device can sync. after the PIN is entered incorrectly more than the specified number of times. Remote Wipe can be used to erase all data on lost or stolen devices.0. This typically means that if a Personal Identification Number (PIN) has not been set up on the device or the PIN is not as strong as required by the mobile policy you set up. after the number of minutes configured. • When the Number of consecutive incorrect PIN inputs before device is wiped is configured. This erases all data on the device. Once the server confirms that the policy is enforced on the mobile device. See the Users’ Mobile Device Self Care Features section.
or no longer being used. The next time the device requests to synchronize to the server. The device is returned to its original factory settings. Users can directly manage the following device functions from here: • Perform a remote wipe of a device. A user selects the device to wipe and clicks Wipe Device. Requires that the password includes both numeric and alpha characters. Idle time before device is locked (Minutes) Users’ Mobile Device Self Care Features The Zimbra Web Client Preference> Mobile Devices folder lists users mobile devices that have synced with ZWC. Once the wipe is complete. users can initiate a remote wipe from their ZWC account to erase all data from the mobile device. To unlock the device. Number of failed login attempts to the device before the device automatically initiates a local wipe. Allow non-provisionable devices Allow partial policy enforcement on device Devices that are capable of enforcing only parts of the mobile security policy can still be used. the policy requires an alphanumeric PIN. the wipe command is initiated. the status of the device in the Preference> Mobile Devices folder shows as wipe completed. The device does not need to contact the server for this to happen. If a mobile device is lost.Administrator’s Guide Setting Mobile Device Policies Attributes The following attributes can be configured to establish rules for PIN and device lockout and local wipe initiation rules. 72 ZCA 6. but a device that only supports a numbered PIN can still be used. How long the device remains active when not in use before the device is locked.0.7 Zimbra Collaboration Suite Appliance . For example. Forces the user to create a personal identification number on the mobile device. users must enter their PIN. stolen. . Force PIN on device Require alpha-numeric password for device Password Strength Policy Settings Minimum length of device PIN Number of consecutive incorrect PIN input before device is wiped Specifies the minimum length of a password.
Managing Zimbra Mobile
Users can cancel a device wipe any time before the device connects with the server. • Suspend a sync that has been initiated from the mobile device and resume the sync to the device • Delete a device from the list. If a device is deleted from the list and attempts to sync after that, the server forces the device to re-fetch the policy on the next sync of the device. Note: This list can include devices that do not have the ability to support the mobile policy rules. Wiping a device does not work.
Changing Mobile Device Password Policy
Once a mobile device is locked by the Zimbra Appliance mobile password policy, in order to remove the PIN requirement on the device, the device sync relationship with the server must be deleted and then the PIN requirement for the device must be turned off. After the PIN requirement is turned off, the user re syncs the device to the account. 1. In the administration console, open the user account to be modified. 2. Open the Zimbra Mobile tab and uncheck Force pin on device. Once the password policy has been turned off, users must resync their devices to their ZWC account as follows: • If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN. • If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock. Note: If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCA account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCA. Because the password requirement was turned off, a PIN is not asked for.
Zimbra Collaboration Suite Appliance
Zimbra Collaboration Suite Appliance
account deleting 65 other configuration settings 45 account quota 47 account status 64 account, creating single 52 accounts, creating 51 accounts, importing 53 accounts, migrating 57 accounts, user 16 Active Directory, using and passwords active status 64 address book, features 43 administration console, overview 9 administrator account 10, 15 administrator password, change 10 aliases 16 anti-virus settings 11 appointment reminder 44 appointment reminder popup, Yahoo!BrowserPlus 44 attachments rules 20 auth token, immediate session end 49 authentication modes 29
contact lists 43 core functionality
deleting accounts 65 distribution list used for sharing 66 distribution list, maximum members 65 distribution list, sharing items 46 distribution lists 16 distribution lists, group sharing 65 distribution lists, managing 65 documentation 7 domain profiles 38 domain, default domain 20 domain, general information 19 domains 16 authentication modes 29 virtual hosts 31 domains, automatically created 54 domains, global address list mode 27 domains, managing 25
email messaging, features 39 equipment resources 66 export calendar appointments in .ics export preferences on ZWC 42 external LDAP 30
background color, changing on Zimbra Web Client 34 Briefcase feature 45
failed logging policy, setting 48 features to configure 38 features, web client 5 forwarding address, hidden 40 free/busy interop, Exchange setup requirments 32 free/busy interoperability 32 free/busy, configuring 32
calendar preferences 44 calendar, enabling personal appointments only 44 calendar, import or export .ics 44 calender, features 43 certificate, requesting CSR 23 certificates - self-signed and commercial 22 changing account status 64 changing password, users 63 closed status 64 contact 7
GAL access for COS GAL mode 27
Zimbra Collaboration Suite Appliance
passwords 53 importing process for accounts 53 interop 32 44 L license. location 15 resources. reindexing 64 mailbox. user self care 72 mobile devices. maintaining calendars 67 resources. scheduling policy 67 REST URL 25 root alias 10 rules for attachments 20 S scheduling policy for resources 67 screen resolution. setting up notification quotas. working with spam check 41 mail identities 40 mail notification 40 mailbox full notification 47 mailbox quotas specifying 47 mailbox. address book 47 quota. enabling 44 group sharing. installing 22 license. managing 68 resource calendar. failed login policy 48 persona 40 POP3. managing 46 shares tab. using distribution lists for 65 O out of office reply 40 H hidden forwarding address 40 P password policy. Zimbra 21 location resources 66 logging into the admin console Q quota. standard web client security policy. setting 47 password. security policy 70 mobile devices. managing 66 resources.Administrator’s Guide group calendar. sharing 68 resource conflict rules 68 resources 16 resources. setting up 70 R reindexing a mailbox 64 relay MTA for external delivery 20 resource accounts. external access 41 postmaster alias 10 profiles 16 profiles. expire 49 setting up profiles 37 settings tab 19 shared items. view from admin console 64 managing resource accounts 68 managing resources 66 maximum number in distribution lists 65 message lifetime 49 migrating accounts. trial 21 license. password strength policy settings 72 mobile device. changing password policy 73 mobile device. distribution list 46 50 N New menu 15 76 ZCA 6. using to migrate accounts 61 mobile device. domain 38 profiles.ics import preferences on ZWC 42 importing accounts 53 importing accounts. mobile device 70 session idle lifetime 49 session time out policy. changing admin 10 password. equipment 15 resources. creating xml file 57 migration wizard. setting 47 47 9 M mail filters 41 mail filters.7 Zimbra Collaboration Suite Appliance . setting up 37 provisioning accounts 51 public service host name 25 publishing shares 66 I icons used 14 IMAP access 41 import calendar appointments in . 49 sessions.0.
mobile 72 Z Zimbra mobile 46 zimbra mobile 69 Zimbra Web Client features 38 Zimbra web client. customizing 34 trashed message lifetime 50 U untrusted connection warning 10 Update tab 17 uploading files. for mail filters 41 standard web client.7 Zimbra Collaboration Suite Appliance . maximum size allowed 20 V vacation message 40 view mailbox from admin console viewing SSL certificate 24 virtual host 31 64 W Web client features 5 web client features 39 wipe device.sharing. notifying distribuion list 66 spam message lifetime 50 spam white list. 65 50 T tasks feature 45 themes. import/export account data Zimlets 33 42 77 ZCA 6. setting as default support 7 system accounts 15.0.
0.7 Zimbra Collaboration Suite Appliance .Administrator’s Guide 78 ZCA 6.
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