NICE Perform®

Releases 3 & 3.1

Certified Servers Guide
July 2008
385A0709-02 Rev. A0

Insight from Interactions

TM

NICE Systems Ltd. shall bear no responsibility or liability to a client or to any other person or entity with respect to liability, loss or damage caused or alleged to be caused directly or indirectly by any NICE product. This includes, but is not limited to, any interruption of service, loss of business or anticipatory profits or consequential damage resulting from the use or operation of any NICE products.

Information in this document is subject to change without notice and does not represent a commitment on the part of NICE Systems Ltd. The systems described in this document are furnished under a license agreement or nondisclosure agreement. All information included in this document, such as text, graphics, photos, logos and images, is the exclusive property of NICE Systems Ltd. and protected by United States and international copyright laws. Permission is granted to view and photocopy (or print) materials from this document for personal, non-commercial use only. Any other copying, distribution, retransmission or modification of the information in this document, whether in electronic or hard copy form, without the express prior written permission of NICE Systems Ltd., is strictly prohibited. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in, or deletion of, author attribution, trademark legend or copyright notice shall be made. All contents of this document are: Copyright © 2008 NICE Systems Ltd. All rights reserved.
This product is covered by one or more of the following US patents:
4,893,197 5,396,371 6,115,746 6,330,025 6,785,370 6,959,079 7,203,655 5,185,780 5,446,603 6,122,665 6,542,602 6,856,343 6,965,886 7,240,328 5,216,744 5,457,782 6,192,346 6,564,368 6,865,604 6,970,829 7,305,082 5,274,738 5,819,005 6,246,752 6,694,374 6,870,920 7,010,106 7,333,445 5,289,368 5,911,134 6,249,570 6,728,345 6,871,229 7,010,109 7,346,186 5,325,292 5,937,029 6,252,946 6,775,372 6,880,004 7,058,589 7,383,199 5,339,203 6,044,355 6,252,947 6,785,369 6,937,706 7,085,728 7,386,105

360o View, ACTIMIZE, Actimize logo, Alpha, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners. Applications to register certain of these marks have been filed in certain countries, including Australia, Brazil, the European Union, Israel, Japan, Mexico, Argentina and the United States. Some of such registrations have matured to registrations.

385A0709-02 Rev. A0

comments. Central. and suggestions pertaining to this document to nicebooks@nice.com .apac@nice.com Please visit NICE at www.org. For general information on NICE Systems products please contact your local distributor or the nearest NICE Systems office: International Headquarters-Israel Tel: +972-9-775-3100 Fax: +972-9-775-3070 email: info@nice. Middle East. Africa) Tel: +972-9-775-3800 Fax: +972-9-775-3000 email: support@nice.com Israel: Tel: 09-775-3333 Fax: 09-775-3000 email: support_helpdesk@nice.com NICE invites you to join the NICE User Group (NUG). Visit the NUG Website at www.com United Kingdom Tel: +44-8707-22-4000 Fax: +44-8707-22-4500 France Tel: +33-(0)1-41-38-5000 Fax: +33-(0)1-41-38-5001 North America Tel: 1-800-663-5601 Fax: +201-356-2197 email: na_sales@nice.nice. and follow the instructions.com APAC Region: (Asia/Pacific) Tel: +852-8338-9818 Fax: +852-2802-1800 email: support. South America) Tel: 1-800-NICE-611 Fax: +720-264-4012 email: support.com The Americas Region: (North.americas@nice.com Germany Tel: +49-(0)-69-97177-0 Fax: +49-(0)-69-97177-200 Hong-Kong Tel: +852-2598-3838 Fax: +852-2802-1800 Please send all queries.For assistance please contact your local supplier or the nearest NICE Systems Customer Service Center: EMEA Region: (Europe.niceusergroup.

. . . . . . . . . . . . . . . . . . . . . . . . 21 Unified Server Deployment . . . . . . . . . . . . . . . . . . . . 16 Small Medium Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . 29 First Server . . . . . . . . . . . . . . . . . . 18 Small Medium Business . . . . . 19 NiceLog Logger . . . . . . . . . . . . 17 Dell Server Model PowerEdge 2950 . 18 IBM Server Model x3650 . . . . . . . . .Software Requirements . . . . . . . 12 2 NICE Perform Deployment Configurations and Requirements 15 SMB . . . . . . . . 24 HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 HP Server Model DL360 G5 or DL380 G5 . 17 HP Server Model DL380 G5 or DL360 G5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Requirements . . . . . . . . . . .Two Boxes Solution . . . 16 Small Medium Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Dell Server Model PowerEdge 2950 . . . . . 26 IBM Server Model x3655 .Small Medium Business . 29 Semi-Distributed Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A0) 5 . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .Single Box Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . 19 VoIP . . . . . . . 21 Unified Server Deployment . . . . . . .Contents 1 Introduction 11 What’s New . . . . . . . . . . . . 28 Semi-Distributed Server Deployment . . . . . . .Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Unified Server Deployment . . . . . . . . . . 29 Contents NICE Perform ® Releases 3 & 3. . . . . . . . . . . . . . . . . . . .1: Certified Servers Guide (Rev. 20 Unified Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . .Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Requirements . .Software Requirements . . . . . . . . . . . . . . . 41 IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Contents NICE Perform ® Releases 3 & 3. . . . . . 35 IBM Server Model x3655 . 49 Data Mart Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Requirements . . . . . . . . 51 Playback Server . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . 39 Distributed Deployment . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . .1: Certified Servers Guide (Rev. . . . . . . . . 45 Approved Dialogic Boards for Playback Server Application Server . . . . . . . . . 44 IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . 49 Database Server . 48 Database Server . . . . . . . 36 Semi-Distributed Server Deployment . . . . . . . . . 32 IBM Server Model x3650 . . . . . . . . . . .Hardware Requirements . . . . . . . . . . . . . .Software Requirements . . . . . . . . . . . . . . . 33 HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . 31 Dell Server Model PowerEdge 2950 . . . . . . 51 NICE Storage Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Semi-Distributed Server Deployment .Software Requirements . . . . . . . . . . . . . . . . . A0) 6 . . . . . . . . . . . . . . .Hardware Requirements . . 50 Data Mart Server . . . . . . . . . . . . . . . 48 NICE Interactions Center Server . . . . . . . . . . . . . 52 NICE Storage Center Server . . . . . . . . . . . . . . . . . . .Software and Partitioning Requirements . . . . . . . . . . . . . . 47 Application Server .Software Requirements . . . . 46 . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . 39 Distributed Deployment . . . . . . . . . . . . . . . . . . . . . . . 40 HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . .Partitioning Requirements . . . . . 38 Distributed Deployment . . . . . . . . . .Second Server . . . . . . . . . . . . . . . . . . . . . . . . . 51 Playback Server . . .Software Requirements . . 40 Dell Server Model PowerEdge 2950 . . . . . . . . . . . 47 Distributed Deployment . . . 31 HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements Playback Server . . . . . . . . . . . . . . . . . . . . . . . . . 37 Second Server . . . . 43 Dell Server Model PowerEdge 2970 . 47 NICE Interactions Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 First Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . 50 . .

. . 65 Blade 3 (4 Blades Based Deployment) Partitioning Requirements . . . 57 Blades Based Deployment . . . . 56 Cluster Based Deployment . . 56 MSA500 G2 . . . . . . . . . . . . . .Software Requirements . . . . . . . . . 64 Blade 2 (4 Blades Based Deployment) Partitioning Requirements . . . . . . . . . 54 Cluster Based Deployment . . . . . 56 DL380 G4 . . . . . . . . . . . . . . . . . . . 63 Blade 2 (4 Blades Based Deployment) Software Requirements . . . . . .Hardware Requirements . . . . . . . . . . . . . . . . . . . .1: Certified Servers Guide (Rev. . . . . . . . . . . . 62 Blade 3 (3 Blades Based Deployment) Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Blade 4 (4 Blades Based Deployment) Software Requirements . . . . . . . . . . . . . . 58 Blades Based Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Requirements . . . . . .Partitioning Requirements .ScreenSense Server . . . . . . 68 Contents 7 Audio Analysis Server . . . . . . . 68 NICE Perform ® Releases 3 & 3. 53 ScreenSense Server . . . 66 Blade 4 (4 Blades Based Deployment) Partitioning Requirements . . . . . A0) . . . 54 NiceScreen Logger Server . . . . . . . . . . 62 4 Blades Based Deployment . . . . . . . . . . . . . . . . . . . . . 63 Blade 1 (4 Blades Based Deployment) Partitioning Requirements . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . .Software Requirements 67 . . . . . . . . . . . . . . . . . . . . 55 Cluster Based Deployment . . . . . . . . . . . . . . .Software Requirements . . . .Software Requirements . . . . . . . . . 53 NiceScreen Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 . . . 55 Cluster Based Deployment . 66 3 NICE Perform Additional Servers Audio Analysis Server . . . . . . . . . . . . . . . . . . . . . . 61 Blade 2 (3 Blades Based Deployment) Software Requirements . . . . . .Software and Partitioning Requirements . . . . . . . . . .Hardware Requirements .Software and Partitioning Requirements . . . . 64 Blade 3 (4 Blades Based Deployment) Software Requirements . . 61 Blade 2 (3 Blades Based Deployment) Partitioning Requirements . . . . . . . . 62 Blade 3 (3 Blades Based Deployment) Partitioning Requirements . 63 Blade 1 (4 Blades Based Deployment) Software Requirements . . . 58 Blades Based Deployment . . . . . . . . . 60 Blade 1 (3 Blades Based Deployment) Software Requirements . . . . . . 60 Blade 1 (3 Blades Based Deployment) Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 3 Blades Based Deployment . . . . . .Partitioning Requirements . . . . . . . . . . .

. . . . . . 73 Terminal Server Requirements For Thin Client Screen Recording . . . 76 Media Library Application Workstation . .Audio Analysis Server .Hardware Requirements . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 77 Remote Tape Server Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A0) 8 . . . . . . . . . 70 NMS Server . . . . . . . . . . . . . . . 77 5 VoIP/NiceLog Logger Requirements 79 VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 IBM Server Model x3650 . . . . . . . . .Hardware Requirements . . . . . . .Software Requirements . . . . . . . . . . . . . . . . . . . 77 . . . . 72 Applications Suite Workstation . 68 HP Server model DL360 G5 or DL380 G5 . . . . . 75 CA NMS Remote Admin Client Workstation . . . . . 74 Terminal Server . . . . . . 76 Media Library Application Workstation . . . .Software Requirements . . . . . . . 70 4 NICE Perform Workstation Requirements 71 Applications Suite Workstation . . . . . . . . . . .Hardware Requirements . . . 69 Audio Analysis Server . . . . . . . . . . . . . . . . . . .Software Requirements . . . . . . . . . . . . . . . . . . . . .Hardware Requirements 74 CA NMS Remote Admin Client Workstation . . . . . . . . . . . . . . . . . . . . . . . 74 Terminal Server and Citrix Presentation Server . .Hardware Requirements . . . . . .Hardware Requirements . . . . . . . . . . . . . 70 NMS Server . . . . . . . . . . . . . . . . . .Software Requirements . . . . 80 Contents NICE Perform ® Releases 3 & 3. . . . 69 NMS Server . . . . . . . . .Software Requirements . . . . . . . . . . . . . . . . 68 Dell Server Model PowerEdge 2950 . . . . 70 NMS Server . . . . . . . . . . . . . . . . . . . 73 Agent’s Workstation . . . 73 Agent’s Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Requirements Remote Tape Server Workstation . .Hardware Requirements . . . . . 76 Remote Tape Server Workstation . . . . . . . . . . . . . . . . . . . . . 75 Media Library Application Workstation . . . . . .1: Certified Servers Guide (Rev. . . . . . . . . . . . . . . . . . . .Software Requirements . . 75 CA NMS Remote Admin Client Workstation . . . . . . . . . . . . . . . . 72 Agent’s Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Requirements . . 72 Applications Suite Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . 81 HP Server Model DL360 G5 or DL380 G5 . . . . . . 90 HP Server Model DL380 G4 . . . . . 86 NiceLog Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 IBM Server Model x346 . . . . . . . . . . . . . . . . . . . 85 RAID 5 Configuration . . .9 to NICE Perform Release 3 Migration . . . . . . . . . . . . . . . . . . . 80 VoIP Logger . . . . . . . . . . . . . . . . . . 85 RAID 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Non-RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Dell Server Model PowerEdge 2950 . 83 HP Blade Model BL480c . . . . . . . . . . . . . . . . .1: Certified Servers Guide (Rev. 92 HP Server Model ML350 G4 . . . . . . . . . . . . . . . . . . . . 87 Interaction Capture Unit (ICU) . . . . . . . . . . . .Software Requirements . . . . . . . . 83 VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A0) 9 . . . .Hardware . . . . .9 to NICE Perform Release 3 Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Index 95 Contents NICE Perform ® Releases 3 & 3. . . . . . . . . . . . . . . . . . . . . . . . . . . 91 VoIP Logger 8. . . . . . . . . . . 90 NICE Perform Release II to Release 3 Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 6 Migration Certified Platforms 89 NICE Perform Release II to Release 3 Upgrade . . . . . . . . . 92 Dell Server Model PowerEdge 2800 . . . . . . . . . . . . . . . . . . . . . . . . .VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . .Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 DELL Server Model PowerEdge 2850 . . . . . . . . . . . . 93 IBM Server Model x346 . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 High Density Logger . . . . . . . . . . . . . . . . . . . . . . . . . 92 VoIP Logger 8. . . 82 IBM Server Model x3650 . . . . . . . . . . . . . . . . .Hardware . . . .

Blank page for double-sided printing. .

...........................1: Certified Servers Guide (Rev..... 12 Chapter 1: Introduction NICE Perform ® Releases 3 & 3..........................................1 Introduction Contents What’s New..................................... A0) 11 ..........

It is recommended. This document provides specifications for NICE certified platforms and guidelines for their build.What’s New What’s New This document is intended for NICE partners. IBM or DELL platforms with NICE software-only components. Solution Engineers and Customer Services who deploy and support the NICE Perform Release 3 solution. Chapter 1: Introduction NICE Perform ® Releases 3 & 3. IMPORTANT Unless otherwise mentioned.extranice. this guide refers to Windows Server 2003 32-bit version by default. software and partitioning requirements. based on hardware.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category. customers. Table 1-1 on page 13 presents the compatibility of NICE certified HP. to configure the Network Interface Cards with NIC teaming for NFT (Network Fault Tolerance).1: Certified Servers Guide (Rev. where applicable.as px All NICE servers must be configured with NTP time source according to the guidelines in the Technical Note. TN0752. A0) 12 . The list of NICE certified 3rd party applications can be found at the following location: http://new.

X Application Server Database Server No backup tape device is available. A0) . 1U Intel HP DL380 G5 2U Intel IBM X3650 2U Intel DELL PowerEdge 2950 2U Intel HP DL385 G2 2U AMD IBM X3655 2U AMD DELL PowerEdge 2970 2U AMD HP HP BL480c 2U Intel DL380 G4 Packaged Cluster 14U Intel X X No backup tape device is available.1: Certified Servers Guide (Rev.What’s New Table 1-1: Compatibility of HP/IBM/DELL Platforms with NICE Software-only Components HP DL360 G5 Form Factor Intel/ AMD based NICE VoIP Logger As stand-alone Logger. NICE Interactions Center Server X X Chapter 1: Introduction 13 Releases 3 & 3.

HP DL380 G5 IBM X3650 DELL PowerEdge 2950 HP DL385 G2 IBM X3655 DELL PowerEdge 2970 HP HP BL480c DL380 G4 Packaged Cluster X X X NICE Storage Center Server ScreenSense Server NiceScreen Logger files Audio Analysis Server X X X X X X X X Chapter 1: Introduction 14 Releases 3 & 3. 1 x Dialogic board or up to 2 x 4-ports analog Dialogic boards. Up to 3 x Dialogic boards.1: Certified Servers Guide (Rev. Up to 3 x Dialogic boards.What’s New Table 1-1: Compatibility of HP/IBM/DELL Platforms with NICE Software-only Components (Continued) HP DL360 G5 Data Mart Playback Server 1 x Dialogic board. A0) . 1x Dialogic board. 1 x Dialogic board or up to 3 x 4-ports analog Dialogic boards. 1 x Dialogic board or up to 2 x 4-ports analog Dialogic boards.

.... 29 Distributed Deployment .............2 NICE Perform Deployment Configurations and Requirements Contents SMB .............................................................................................................. A0) 15 .......................................................... 58 Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3............................................................. 21 Semi-Distributed Server Deployment ......................................................................................................................................................................................Small Medium Business ................ 16 Unified Server Deployment.............. 55 Blades Based Deployment .......................1: Certified Servers Guide (Rev.. 39 Cluster Based Deployment ......................................................

extranice.42 or Framework .0 or higher.0. Framework .1: Certified Servers Guide (Rev.0.0.79.Small Medium Business Small Medium Business .NET 3. A0) 16 . Microsoft Windows Installer version 3.36. with the latest service pack certified by NICE. Microsoft SQL Server 2005 Standard Edition.aspx • • • • • • The Operating System must be the English version only. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. For the latest service pack go to: http://new.50727. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.SMB .0 or higher.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.Small Medium Business SMB . SNMP Service. Microsoft Internet Explorer 6. with the latest service pack certified by NICE.NET 2.

Hardware Requirements The following tables list certified hardware platforms: HP Server Model DL380 G5 or DL360 G5 Table 2-1: HP Server Model DL380 G5 or DL360 G5 CPU 2 x Dual Core Intel® Xeon® 5160.33 GHz. A0) 17 . 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 • • VoIP – DL380 G5 only – 8 x 146 GB 10 Krpm SAS 2.Or 2 x Quad Core Intel® Xeon® E5345. 3.1: Certified Servers Guide (Rev. 4 MB Cache. 2x4 MB Cache. 2.00 GHz.Small Medium Business Small Medium Business .5” Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.SMB . 1333 MHz FSB .5” NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.

33 GHz.00 GHz.5” Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 1333 MHz FSB .Small Medium Business Dell Server Model PowerEdge 2950 Table 2-2: Dell Server Model PowerEdge 2950 CPU Internal Memory HDD 2 x Quad Core Intel® Xeon® E5345. A0) 18 . 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 • • VoIP – 8 x 146 GB 10 Krpm SAS 2.1: Certified Servers Guide (Rev. 2.5” NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.33 GHz. 1333 MHz FSB 4 GB FBD PC2-5300 • • VoIP – 8 x 146 GB 10 Krpm SAS 2.Or 2 x Quad Core Intel® Xeon® E5345.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup • IBM Server Model x3650 Table 2-3: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160. 2 x 4 MB Cache. 2. 4 MB Cache.5” NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.5” Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3.SMB . 2x4 MB Cache. 3.

Single Box Solution Physical Drive Array RAID Partition NTFS C D Size 15 GB 71 GB Installation Type OS NICE VoIP Logger Application Server Database Server Drive 1 146 GB Drive2 146 GB A RAID 1 NICE Interactions Center Server Data Mart Playback Server NICE Storage Center Server NiceScreen Logger files SQL installation files E Drive 3 146 GB Drive 4 146 GB Drive 5 146 GB Drive 6 146 GB Drive 7 146 GB Drive 8 146 GB D RAID 1 H 146 GB Voice Data C RAID 1 G 146 GB Screen Data B RAID 1 F 60 GB 146 GB SQL Log SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.SMB .Partitioning Requirements VoIP .1: Certified Servers Guide (Rev. A0) 19 .Single Box Solution Table 2-4: VoIP .Small Medium Business Small Medium Business .

Small Medium Business NiceLog Logger .Two Boxes Solution Physical Drive Array RAID Partition NTFS C D Size 15 GB 71 GB Installation Type OS Application Server Database Server Drive 1 146 GB Drive2 146 GB A RAID 1 NICE Interactions Center Server Data Mart Playback Server NICE Storage Center Server NiceScreen Logger files SQL installation files E Drive 3 146 GB Drive 4 146 GB Drive 5 146 GB Drive 6 146 GB C RAID 1 G 146 GB Screen Data B RAID 1 F 60 GB 146 GB SQL Log SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. A0) 20 . the single server runs all NICE software-only components and the Logger runs on a dedicated platform.SMB .Two Boxes Solution In this deployment. The following table lists the partitioning requirements for the box that includes software-only NICE components: Table 2-5: NiceLog Logger .1: Certified Servers Guide (Rev.

Internet Information Services (IIS): • • • • Common Files.50727.0 or higher.aspx • • • • • • • • The Operating System must be the English version only. SNMP Service. For the latest service pack go to: http://new.0. Unified Server Deployment . the single server runs all NICE software-only components and the Logger runs on a dedicated platform.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.NET 2. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.Unified Server Deployment Unified Server Deployment In this deployment. Microsoft SQL Server 2005 Standard Edition. A0) 21 .0.0.NET 3.42 or Framework . Framework . Internet Information Services Manager. Enable COM + Network access.36.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. SMTP Service. World Wide Web Service.1: Certified Servers Guide (Rev. Microsoft Internet Explorer 6.79.extranice. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. with the latest service pack certified by NICE.NET. ASP. with the latest service pack certified by NICE.

00 GHz. 2. use DL380 G5 See Unified Server Deployment . 3. Modem (optional) Miscellaneous 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 2x4 MB Cache.Partitioning Requirements on page 28. 4 MB Cache. 1333 MHz FSB . 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.Hardware Requirements The following tables list the certified hardware platforms: HP Server Model DL360 G5 or DL380 G5 Table 2-6: HP Server Model DL360 G5 or DL380 G5 CPU 2 x Dual Core Intel® Xeon® 5160.5” In case 8 drives are required. Network Interface Dialogic Boards Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex • • DL380 G5 – up to three (3) Dialogic boards DL360 G5 – one (1) Dialogic board Refer to the list of Approved Dialogic Boards for Playback Server on page 46.Unified Server Deployment Unified Server Deployment .33 GHz.1: Certified Servers Guide (Rev.Or 2 x Quad Core Intel® Xeon® E5345. A0) 22 .

Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46.33 GHz. A0) 23 . 2.5” See Unified Server Deployment . 2 x 4 MB Cache.Unified Server Deployment Dell Server Model PowerEdge 2950 Table 2-7: Dell Server Model PowerEdge 2950 CPU Internal Memory HDD 2 x Quad Core Intel® Xeon® E5345.1: Certified Servers Guide (Rev. 1333 MHz FSB 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup for SQL Data • Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Partitioning Requirements on page 28.

Or 2 x Quad Core Intel® Xeon® E5345. 1333 MHz FSB . A0) 24 . 4 MB Cache.Unified Server Deployment IBM Server Model x3650 Table 2-8: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160. 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. 2x4 MB Cache.5” See Unified Server Deployment .1: Certified Servers Guide (Rev. Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.00 GHz.33 GHz. 2.Partitioning Requirements on page 28. 3.

A0) 25 .2 MB L2 dual-core.1: Certified Servers Guide (Rev. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.5” See Unified Server Deployment . Dialogic Boards Up to 3 Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46.Unified Server Deployment HP Server Model DL385 G2 Table 2-9: HP Server Model DL385 G2 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.Partitioning Requirements on page 28. 95 Watts 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.6 GHz .

A0) 26 .2 MB L2 dual-core.5” See Unified Server Deployment . Dialogic boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3.1: Certified Servers Guide (Rev.Partitioning Requirements on page 28.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup for SQL Data • Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 95 Watts 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.Unified Server Deployment Dell Server Model PowerEdge 2970 Table 2-10: Dell Server Model PowerEdge 2970 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.6 GHz .

6 GHz . Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Partitioning Requirements on page 28.1: Certified Servers Guide (Rev. Dialogic Boards One (1) Dialogic board Refer to the list of Approved Dialogic Boards for Playback Server on page 46. A0) 27 . 95 Watts 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.2 MB L2 dual-core.Unified Server Deployment IBM Server Model x3655 Table 2-11: IBM Server Model x3655 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.5” See Unified Server Deployment .

Partitioning Requirements Physical Drive Array RAID Partition NTFS C D Size 15 GB 71 GB Installation type OS Application Server Database Server Drive 1 146 GB Drive 2 146 GB A RAID 1 NICE Interactions Center Server Data Mart* Playback Server NICE Storage Center Server ScreenSense Server** NiceScreen Logger files*** SQL installation files E Drive 3 146 GB Drive 4 146 GB Drive 5 146 GB Drive 6 146 GB Drive 7 146 GB Drive 8 146 GB * If the Data Mart Server is deployed on a dedicated server refer to Distributed Deployment. 60GB 146GB SQL Log SQL Data B RAID 1 F C RAID 1 G 146GB Screen Data D RAID 1 H 146 GB Required in case more space is needed for SQL data. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Unified Server Deployment Unified Server Deployment . A0) 28 .1: Certified Servers Guide (Rev.Partitioning Requirements Table 2-12: Unified Server Deployment . ** If the ScreenSense Server is deployed on a dedicated server refer to Distributed Deployment. *** If the NiceScreen Logger is deployed on a dedicated server refer to Distributed Deployment.

two servers run all NICE software-only components and the Logger runs on a dedicated platform.36.NET 3. SMTP Service. with the latest service pack certified by NICE.extranice. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.42 or Framework .NET.1: Certified Servers Guide (Rev. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Two servers solution: • • First Server: All NICE software components. World Wide Web Service.0.50727. ASP. SNMP Service. Enable COM + Network access.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.Semi-Distributed Server Deployment Semi-Distributed Server Deployment In this deployment. Microsoft Internet Explorer 6. A0) 29 . Framework .NET 2.0.0 or higher.aspx • • • • • • • • The Operating System must be the English version only.Software Requirements First Server • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. The following software and hardware requirements apply for both servers. Semi-Distributed Server Deployment .79. Internet Information Services Manager. Microsoft SQL Server 2005 Standard Edition.0. excluding the NICE Interactions Center Server. For the latest service pack go to: http://new. Internet Information Services (IIS): • • • • Common Files. with the latest service pack certified by NICE. Second Server: NICE Interactions Center Server.

79. For the latest service pack go to: http://new.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.42 or Framework . A0) 30 . Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.50727.0.0. SNMP Service.0. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.NET 3.1: Certified Servers Guide (Rev.36.aspx • • • The Operating System must be the English version only.NET 2.Semi-Distributed Server Deployment Second Server • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. Framework .extranice.

33 GHz.Or 2 x Quad Core Intel® Xeon® E5345. 2x4 MB Cache.1: Certified Servers Guide (Rev. 4 MB Cache.00 GHz.Hardware Requirements The following tables list certified hardware platforms: HP Server Model DL360 G5 or DL380 G5 Table 2-13: HP Server Model DL360 G5 or DL380 G5 CPU 2 x Dual Core Intel® Xeon® 5160.Semi-Distributed Server Deployment Semi-Distributed Server Deployment . 2. 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. Modem (optional) Miscellaneous 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 1333 MHz FSB .5” See Semi-Distributed Server Deployment . A0) 31 .Partitioning Requirements on page 37. Network Interface Dialogic Boards Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex • • DL380 G5 – up to three (3) Dialogic boards DL360 G5 – one (1) Dialogic board Refer to the list of Approved Dialogic Boards for Playback Server on page 46. 3.

Partitioning Requirements on page 37.1: Certified Servers Guide (Rev. Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46.33 GHz.5” See Semi-Distributed Server Deployment .0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup for SQL Data • Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. A0) 32 . Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3. 2. 2 x 4 MB Cache.Semi-Distributed Server Deployment Dell Server Model PowerEdge 2950 Table 2-14: Dell Server Model PowerEdge 2950 CPU Internal Memory HDD 2 x Quad Core Intel® Xeon® E5345. 1333 MHz FSB 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.

3. Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. 2x4 MB Cache.33 GHz.5” See Semi-Distributed Server Deployment .Or 2 x Quad Core Intel® Xeon® E5345.00 GHz. A0) 33 . 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. 1333 MHz FSB . 2.Semi-Distributed Server Deployment IBM Server Model x3650 Table 2-15: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160.1: Certified Servers Guide (Rev.Partitioning Requirements on page 37. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 4 MB Cache.

6 GHz . A0) 34 .2 MB L2 dual-core.5” See Semi-Distributed Server Deployment .Partitioning Requirements on page 37.1: Certified Servers Guide (Rev. Dialogic Boards Up to three (3) Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46.Semi-Distributed Server Deployment HP Server Model DL385 G2 Table 2-16: HP Server Model DL385 G2 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 95 Watts 4 GB FBD PC2-5300. Up to 8 x 146 GB 10 Krpm SAS 2.

2 MB L2 dual-core.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive Optional External Backup for SQL Data PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Partitioning Requirements on page 37.1: Certified Servers Guide (Rev. Dialogic Boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3. 95 Watts 4 GB FBD PC2-5300.Semi-Distributed Server Deployment Dell Server Model PowerEdge 2970 Table 2-17: Dell Server Model PowerEdge 2970 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.5” See Semi-Distributed Server Deployment . A0) 35 .6 GHz . Up to 8 x 146 GB 10 Krpm SAS 2.

95 Watts 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.2 MB L2 dual-core.5” See Semi-Distributed Server Deployment .1: Certified Servers Guide (Rev.6 GHz . A0) 36 .Partitioning Requirements on page 37. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive Optional External Backup for SQL Data 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Dialogic boards One (1) Dialogic board Refer to the list of Approved Dialogic Boards for Playback Server on page 46.Semi-Distributed Server Deployment IBM Server Model x3655 Table 2-18: IBM Server Model x3655 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.

60GB 146 GB SQL Log SQL Data B RAID 1 F C RAID 1 G 146 GB Screen Data D RAID 1 H 146 GB Required in case that more space is required for the SQL data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. ** If the ScreenSense Server is deployed on a dedicated server refer to Distributed Deployment. but excludes the NICE Interactions Center Server Table 2-19: First Server . A0) 37 .Semi-Distributed Server Deployment Semi-Distributed Server Deployment . *** If the NiceScreen Logger is deployed on a dedicated server refer to Distributed Deployment.1: Certified Servers Guide (Rev.Partitioning Requirements First Server The first server includes all the NICE software components.Partitioning Requirements Physical Drive Array RAID Partition Size C D Drive 1 146 GB Drive 2 146 GB A RAID 1 Size 15 GB 71 GB Installation Type OS Application Server Database Server Data Mart* Playback Server NICE Storage Center Server ScreenSense Server** NiceScreen Logger files*** SQL installation files E Drive 3 146 GB Drive 4 146 GB Drive 5 146 GB Drive 6 146 GB Drive 7 146 GB Drive 8 146 GB * If the Data Mart Server is deployed on a dedicated server refer to Distributed Deployment.

Semi-Distributed Server Deployment Second Server The second server includes the NICE Interactions Center Server. A0) 38 . Table 2-20: Second Server .Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS NICE Interactions Center Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev.

Distributed Deployment

Distributed Deployment
You can deploy NICE Perform on multiple servers to address the performance, scale, and high-availability needs of very large organizations:

• • •

Application Server NICE Interactions Center Server Database Server
NOTE: For a cluster based solution, see Cluster Based Deployment on page 55.

• • • • •

Data Mart Server Playback Server NICE Storage Center Server ScreenSense Server NiceScreen Logger

The following software and hardware requirements apply for all above servers. Playback server requires Dialogic board installation. Refer to the list of Approved Dialogic Boards for Playback Server on page 46.

Distributed Deployment - Software Requirements
For Distributed Deployment Software requirements, refer to the following:

• • • • • • • •

Application Server - Software Requirements on page 47 NICE Interactions Center Server - Software Requirements on page 48 Database Server - Software Requirements on page 49 Data Mart Server - Software Requirements on page 50 Playback Server - Software Requirements on page 51 NICE Storage Center Server - Software Requirements on page 52 ScreenSense Server - Software Requirements on page 53 NiceScreen Logger Server - Software Requirements on page 54

Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

39

Distributed Deployment

Distributed Deployment - Hardware Requirements
The following tables list certified hardware platforms:

HP Server Model DL360 G5 or DL380 G5
Table 2-21: HP Server Model DL360 G5 or DL380 G5 CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz, 1333 MHz FSB - Or 2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz, 1333 MHz FSB Internal Memory 4 GB FBD PC2-5300 SQLServer: 8 GB RAM HDD
Up to 8

x 146 GB 10 Krpm SAS 2.5”

See Distributed Deployment - Software and Partitioning Requirements on page 47. Network Interface Dialogic Boards for Playback Server Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex

• •

DL380 G5 – up to three (3) Dialogic boards. DL360 G5 – one (1) Dialogic board.

Refer to the list of Approved Dialogic Boards for Playback Server on page 46. Modem (optional) Miscellaneous 56K Modem

• • •

1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller

Optional External Backup for SQL Data

Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

40

Distributed Deployment

Dell Server Model PowerEdge 2950
Table 2-22: Dell Server Model PowerEdge 2950 CPU Internal Memory 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz, 1333 MHz FSB 4 GB FBD PC2-5300 SQLServer: 8 GB RAM HDD
Up to 8

x 146 GB 10 Krpm SAS 2.5”

See Distributed Deployment - Software and Partitioning Requirements on page 47. Dialogic Boards for Playback Server One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem

• •

SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller

Optional External Backup for SQL Data

Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

41

Distributed Deployment IBM Server Model x3650 Table 2-23: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160.Or 2 x Quad Core Intel® Xeon® E5345. 2. Dialogic boards for Playback Server One (1) Dialogic board or up to two (2) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46. 1333 MHz FSB Internal Memory 4 GB FBD PC2-5300 SQLServer: 8 GB RAM HDD Up to 8 x 146 GB 10 Krpm SAS 2.1: Certified Servers Guide (Rev. 1333 MHz FSB . A0) 42 .00 GHz. 4 MB Cache.33 GHz. 2x4 MB Cache. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Software and Partitioning Requirements on page 47. 3.5” See Distributed Deployment .

5” See Distributed Deployment .1: Certified Servers Guide (Rev.2 MB L2 dual-core.Software and Partitioning Requirements on page 47. Dialogic Boards for Playback Server Up to three (3) Dialogic boards. HDD Up to 8 x 146 GB 10 Krpm SAS 2.Distributed Deployment HP Server Model DL385 G2 Table 2-24: HP Server Model DL385 G2 CPU Internal Memory 2 x AMD Opteron model 2218 2. 95 Watts 4 GB FBD PC2-5300 SQLServer: 8 GB RAM. A0) 43 . Refer to the list of Approved Dialogic Boards for Playback Server on page 46.6 GHz . Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem Network Interface Modem (optional) Miscellaneous • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.

5” See Distributed Deployment .Software and Partitioning Requirements on page 47.Distributed Deployment Dell Server Model PowerEdge 2970 Table 2-25: Dell Server Model PowerEdge 2970 CPU Internal Memory 2 x AMD Opteron model 2218 2. Dialogic Boards for Playback Server One (1) Dialogic board or up to three (3) 4-ports analog Dialogic boards Refer to the list of Approved Dialogic Boards for Playback Server on page 46.1: Certified Servers Guide (Rev. HDD Up to 8 x 146 GB 10 Krpm SAS 2. Network Interface Modem (optional) Miscellaneous Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem • • SAS 3.2 MB L2 dual-core. 95 Watts 4 GB FBD PC2-5300 SQLServer: 8 GB RAM.6 GHz . A0) 44 .0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup for SQL Data • Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.

2 MB L2 dual-core. 95 Watts 4 GB FBD PC2-5300 SQLServer: 8 GB RAM HDD Up to 8 x 146 GB 10 Krpm SAS 2.Software and Partitioning Requirements on page 47.1: Certified Servers Guide (Rev.Distributed Deployment IBM Server Model x3655 Table 2-26: IBM Server Model x3655 CPU Internal Memory 2 x AMD Opteron model 2218 2. A0) 45 . Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex 56K Modem Network Interface Modem (optional) Miscellaneous • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup for SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.5” See Distributed Deployment .6 GHz . Dialogic Boards for Playback Server One (1) Dialogic board Refer to the list of Approved Dialogic Boards for Playback Server on page 46.

full height Half length.Distributed Deployment Approved Dialogic Boards for Playback Server Table 2-27: Approved Dialogic Boards for Playback Server Card D4PCIUF D4PCIUFW D4PCIUFWEU D/41JCTLSEWEU D120JCTLSW D120JCTLSWEU D120JCTLSEW D300JCTE1120 D300JCTE1120W D300JCTE1120EW D240JCTT1 D240JCTT1W Description 4-port Analog 4-port Analog 4-port Analog 4-port Analog 12-port Analog 12-port Analog 12-port Analog 30-port Digital E1 30-port Digital E1 30-port Digital E1 24-port Digital T1 24-port Digital T1 Required Riser PCI-X PCI-X PCI-X PCIe PCI-X PCI-X PCIe PCI-X PCI-X PCIe PCI-X PCI-X RoHS Form Factor Half length.1: Certified Servers Guide (Rev. A mixture of VoIP/TDM Playback Server on the same server is not supported. full height Half length. full height Half length. refer to the file in the following link that explains the reason and the solution: Dialogic D/480JCT-2T1-EW Installation Guide Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. full height Full size Full size Full size Full size Full size Full size Full size Full size Available in Europe Available in Europe Available in Europe Remarks Limitations: • • • A mixture of Analog and digital dialogic boards on the same server is not supported. NOTE: If there is a problem with the DCM after the installation. A mixture of E1 and T1 boards on the same server is not supported. A0) 46 .

SMTP Service. For the latest service pack go to: http://new.Software and Partitioning Requirements Application Server .Partitioning Requirements Table 2-28: Application Server .extranice.0. Internet Information Services (IIS): • • • • Common Files. World Wide Web Service. ASP.79.1: Certified Servers Guide (Rev. Internet Information Services Manager.NET 2.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.NET.36.0 or higher.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS Application Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Application Server . SNMP Service.0. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. Framework .0.Distributed Deployment Distributed Deployment .aspx • • • • • • • The Operating System must be the English version only.42 or Framework . Microsoft Internet Explorer 6. A0) 47 . with the latest service pack certified by NICE.50727. Enable COM + Network access.NET 3.

36.1: Certified Servers Guide (Rev.NET 3.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.0.Distributed Deployment NICE Interactions Center Server .aspx • • • The Operating System must be the English version only.Partitioning Requirements Table 2-29: NICE Interactions Center Server .Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS NICE Interactions Center Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Framework .0.79. A0) 48 .NET 2. NICE Interactions Center Server .0. SNMP Service. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.extranice. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.50727.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.42 or Framework . For the latest service pack go to: http://new.

with the latest service pack certified by NICE. Array RAID Partition NTFS C Size 15 GB 131 GB Installation Type OS Database Server SQL installation files A RAID 1 D B* RAID 1 E 146 GB SQL Log C RAID 5 F 292 GB SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. install 64Bit.Partitioning Requirements Table 2-30: Database Server .1: Certified Servers Guide (Rev. For best performance.extranice. For the latest service pack go to: http://new. For best performance.Distributed Deployment Database Server . install 64 Bit. ** Drive 8 is optional in case more space required. Microsoft SQL Server 2005 Standard Edition. A0) 49 .com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. Database Server .aspx • • The Operating System must be the English version only.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB Drive 3 146 GB Drive 4 146 GB Drive 5 146 GB Drive 6 146 GB Drive 7 146 GB Drive 8** 146 GB * Can unite Array A and B into one RAID 1 Array as in Unified deployment. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.

42 or Framework .0.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB Drive 3 146 GB Drive 4 146 GB * RAID 5 array with additional drives need to be configured in case more space is required. Data Mart Server . Framework .extranice. Microsoft SQL Server 2005 Standard Edition.Distributed Deployment Data Mart Server .Partitioning Requirements Table 2-31: Data Mart Server .0.NET 2.50727. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. A0) 50 .79.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.aspx • • • The Operating System must be the English version only. Array RAID Partition NTFS C Size 15 GB 38 GB 93 GB 146 GB Installation Type OS Data Mart Server SQL Log SQL Data (nice_dw) A RAID 1 D E B* RAID 1 F Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.0.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.NET 3.1: Certified Servers Guide (Rev. For the latest service pack go to: http://new. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. with the latest service pack certified by NICE.36.

NET 1.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.1. with the latest service pack certified by NICE.0 or higher. Playback Server .1: Certified Servers Guide (Rev. For the latest service pack go to: http://new. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. Survey Manager .79.0.Distributed Deployment Playback Server Even in a distributed configuration.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS Playback Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.aspx • • • • • The Operating System must be the English version only.36.42 or Framework . A0) 51 .requires . Optional servers are NICE Storage Center or NiceScreen Logger. Framework . Playback Server . it is recommended to install the Playback Server on one of the servers.NET 2. SNMP Service. Microsoft Internet Explorer 6.NET 3.0.Partitioning Requirements Table 2-32: Playback Server . which is not a DataBase/Application/NICE Interactions Center Server.0. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.extranice.50727.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.

42 or Framework .Distributed Deployment NICE Storage Center Server . For the latest service pack go to: http://new.36. A0) 52 .Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.50727. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.0.79.0.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB Drive 3 146 GB Drive 4 146 GB RAID 5 array with additional drives need to be configured in case more space is required Array RAID Partition NTFS C Size 15 GB 131 GB Installation Type OS NICE Storage Center Server A RAID 1 D B* RAID 1 E 146 GB SC Storage Media Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.NET 2.extranice. NICE Storage Center Server . Framework .1: Certified Servers Guide (Rev.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.aspx • • The Operating System must be the English version only.Partitioning Requirements Table 2-33: NICE Storage Center Server .0.NET 3.

NOTE: • The Operating System must be installed with the latest service pack certified by NICE.Distributed Deployment ScreenSense Server .0.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.0. ScreenSense Server .NET 3.79. Framework . Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.42 or Framework . A0) 53 .0.NET 2. For the latest service pack go to: http://new.Partitioning Requirements Table 2-34: ScreenSense Server .36.extranice.50727.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS ScreenSense Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.aspx • • The Operating System must be the English version only.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.1: Certified Servers Guide (Rev.

0.extranice. A0) 54 .aspx • • The Operating System must be the English version only. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. For the latest service pack go to: http://new.1: Certified Servers Guide (Rev. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.Partitioning Requirements Table 2-35: NiceScreen Logger . ** Limitation: Up to 500 GB is supported.0.Distributed Deployment NiceScreen Logger Server .0.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. Framework .NET 3.79.50727. NiceScreen Logger Server .36. Array RAID Partition NTFS C Size 15 GB 131 GB Installation Type OS NiceScreen Logger files A RAID 1 D B* RAID 1 E 146 GB Screen Data** Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB Drive 3 146 GB Drive 4 146 GB * Additional RAID 1 arrays or RAID 5 array with additional drives need to be configured if more space is required.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.NET 2.42 or Framework .

A0) 55 .aspx • • • • The Operating System must be the English version only. Microsoft SQL Server 2005 Standard Edition.Cluster Based Deployment Cluster Based Deployment This deployment is a cluster based solution.NET 2.0. SNMP Service.Software Requirements • Microsoft Windows 2003 Enterprise Edition NOTE: • The Operating System must be installed with the latest service pack certified by NICE. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.79.0. Framework . For the latest service pack go to: http://new.50727.extranice.NET 3. where the Database is the only component that is installed on the cluster hardware.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. and other NICE software component installations are based on the following three configurations: • • • Unified Server Deployment Semi-Distributed Server Deployment Distributed Deployment Cluster Based Deployment . Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.42 or Framework .0. with the latest service pack certified by NICE.1: Certified Servers Guide (Rev.36.

800 MHz FSB 4 GB PC2-3200R 400 MHz 2 x 36 GB Ultra320 SCSI 15 Krpm • • 128 MB battery backed cache enabler (E200i.6i) CD ROM/DVD Drive 3 x 73 GB Ultra320 SCSI 15 Krpm 3 x 146 GB Ultra320 SCSI 15 Krpm HDD • • • • MSA500 G2 Miscellaneous 2 x 256 MB CACHE UPGRADE HP MSA500 G2 HIGH AVAILABILITY KIT Cluster Based Deployment . A0) 56 . Array RAID Partition NTFS* C Size 15 GB 21 GB Installation Type OS Database Server SQL Installation Files A RAID 1 D Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.Partitioning Requirements Physical Drive Drive 1** 36 GB Drive 2** 36 GB * Allocation unit size is 64 Kb ** If you have a larger HDD.Partitioning Requirements DL380 G4 Table 2-37: DL380 G4 . 2 MB Cache.Cluster Based Deployment Cluster Based Deployment . increase Partition D accordingly.Hardware Requirements The following table lists certified hardware platforms: HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 Table 2-36: HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 CPU Internal Memory 2 x DL380G4 servers HDD Miscellaneous 2 x Intel Xeon X3..1: Certified Servers Guide (Rev.6.

** Drive 4 is optional if more space required.1: Certified Servers Guide (Rev.Cluster Based Deployment MSA500 G2 Table 2-38: MSA500 G2 .Partitioning Requirements Physical Drive Drive 1 73 GB Drive 2 73 GB Drive 3 73 GB Drive 4** 73 GB Drive 5 146 GB Drive 6 146 GB Drive 7 146 GB Drive 8*** 146 GB * Allocation unit size is 64 Kb. *** Drive 8 is optional if more space required Array RAID Partition NTFS* L Q Size 140 GB 6 GB Installation Type SQL Log Quorum B RAID 5 C RAID 5 D 292 GB SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. A0) 57 .

Blades Based Deployment .Blades Based Deployment Blades Based Deployment In this deployment. and the Logger runs on a dedicated platform.Software Requirements Depending on the Blades Based Deployment.1: Certified Servers Guide (Rev. the blades run all NICE software components. refer to one of the following: • • 3 Blades Based Deployment .Software and Partitioning Requirements on page 63 Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. A0) 58 .Software and Partitioning Requirements on page 60 4 Blades Based Deployment .

Software and Partitioning Requirements on page 60. 2.1: Certified Servers Guide (Rev. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. 3.Certified Hardware Platforms BLc7000 enclosure Blade Switch Management Module HP BLc7000 3PH 6XPower 6XFans 8XTrial ICDC Lic HP BLc Cisco Catalyst 1GbE 3020 Blade Switch HP BLc7000 Enclosure Redundant Mgmt Module CPU 2 x Dual Core Intel® Xeon® 5160. A0) 59 . 2x4 MB Cache.33 GHz. 1333 MHz FSB . 4 MB Cache.5” See 3 Blades Based Deployment .Blades Based Deployment Blades Based Deployment .Hardware Requirements The following table lists certified hardware platforms: Table 2-39: Blades Based Deployment .00 GHz.Or 2 x Quad Core Intel® Xeon® E5345. 1333 MHz FSB 3* x HP ProLiant BL480c Blade Server Internal Memory HDD 4 GB FBD PC2-5300 Up to 4 x 146GB 10 Krpm SAS 2. Miscellaneous 512 MB Battery-backed write cache upgrade (P400/i) * Additional Blade server can be used if higher performance is required.

79.Software and Partitioning Requirements Use this deployment if similar to semi-distributed configuration performance.NET 3. A0) 60 . NOTE: • The Operating System must be installed with the latest service pack certified by NICE. The Playback server is installed on a separate server as in Distributed Deployment on page 39.42 or Framework . Microsoft Internet Explorer 6. SNMP Service.36. with the latest service pack certified by NICE.0. with the latest service pack certified by NICE.Software and Partitioning Requirements on page 63.0 or higher.NET 2.aspx • • • • • The Operating System must be the English version only.50727.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. For the latest service pack go to: http://new. Blade 1 (3 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.extranice.0. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. Framework . Microsoft SQL Server 2005 Standard Edition.Blades Based Deployment 3 Blades Based Deployment .1: Certified Servers Guide (Rev. If higher performance is required use 4 Blades Based Deployment .0.

com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.42 or Framework .0.0.NET 3.0.79.50727. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.36.1: Certified Servers Guide (Rev. A0) 61 .aspx • • • The Operating System must be the English version only.Blades Based Deployment Blade 1 (3 Blades Based Deployment) Partitioning Requirements Table 2-40: 3 Blades Based Deployment .Partitioning Requirements Blade Physical Drive Array RAID Partition NTFS C D Drive 1 146 GB Drive 2 146 GB Blade 1 A RAID 1 Size 15 GB 131 GB Installation Type OS Application Server Database Server Data Mart NICE Storage Center Server ScreenSense Server SQL Installation Files SQL Log Files Drive 3 146 GB Drive 4 146 GB B RAID 1 E 146 GB SQL Data Blade 2 (3 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. SNMP Service. Framework .Blade 1 . Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.extranice. For the latest service pack go to: http://new.NET 2.

Blade 2 .Partitioning Requirements Blade Physical Drive Drive 1 Blade 2 72 GB Drive 2 72 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 57 GB Installation Type OS Interactions Server Blade 3 (3 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. Framework .aspx • • • The Operating System must be the English version only. A0) 62 .NET 3. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.50727. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. For the latest service pack go to: http://new.42 or Framework .1: Certified Servers Guide (Rev.Blade 3 .36. SNMP service Blade 3 (3 Blades Based Deployment) Partitioning Requirements Table 2-42: 3 Blades Based Deployment .79.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.Blades Based Deployment Blade 2 (3 Blades Based Deployment) Partitioning Requirements Table 2-41: 3 Blades Based Deployment .Partitioning Requirements Blade Physical Drive Drive 1 72 GB Drive 2 72 GB Blade 3 Drive 3 146 GB Drive 4 146 GB E RAID 1 B 146 GB Screen Media D RAID 1 Array RAID Partition NTFS C A Size 15GB 57 GB Installation Type OS Screen Installation Files Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.0.0.NET 2.0.extranice.

SNMP Service.0 or higher. NICE Storage Center Server.NET 2.0. Blade 1 (4 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.Partitioning Requirements Blade Physical Drive Drive 1 Blade 1 146 GB Drive 2 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS Application Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.42 or Framework .Blade 1 .0.0.aspx • • • • The Operating System must be the English version only. Framework .79. ScreenSense Server. All additional NICE software components (Playback server. Blade 1 (4 Blades Based Deployment) Partitioning Requirements Table 2-43: 4 Blades Based Deployment .Software and Partitioning Requirements Use this deployment if similar to distributed configuration performance.NET 3. For the latest service pack go to: http://new.36.1: Certified Servers Guide (Rev. A0) 63 . with the latest service pack certified by NICE. Microsoft Internet Explorer 6. Data Mart Server) are installed on a separate server as in Distributed Deployment on page 39. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.extranice.50727.Blades Based Deployment 4 Blades Based Deployment .

Partitioning Requirements Blade Physical Drive Drive 1 146 GB Drive 2 146 GB Blade 2 Drive 3 146 GB Drive 4 146 GB B RAID 1 E 146 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 131 GB Installation Type OS SQL Installation Files Database Server SQL Log Files SQL Data Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0) 64 . Framework .NET 2.42 or Framework .Blades Based Deployment Blade 2 (4 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. with the latest service pack certified by NICE. Microsoft SQL Server 2005 Standard Edition.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.50727. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. For the latest service pack go to: http://new. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.79.extranice.0.0.aspx • • • • The Operating System must be the English version only.NET 3.36.Blade 2 .0. SNMP service Blade 2 (4 Blades Based Deployment) Partitioning Requirements Table 2-44: 4 Blades Based Deployment .

0.50727.36. Blade 3 (4 Blades Based Deployment) Partitioning Requirements Table 2-45: 4 Blades Based Deployment .0.extranice.NET 3.42 or Framework .com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.aspx • • • The Operating System must be the English version only. A0) 65 .Partitioning Requirements Blade Physical Drive Drive 1 Blade 3 72 GB Drive 2 72 GB A RAID 1 Array RAID Partition NTFS C D Size 15 GB 57 GB Installation Type OS Interactions Center Server Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3. For the latest service pack go to: http://new.79. Framework .Blade 3 .Blades Based Deployment Blade 3 (4 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. SNMP Service.1: Certified Servers Guide (Rev. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.NET 2.0.

com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.NET 3.Blade 4 .NET 2.aspx • • • The Operating System must be the English version only.36. Framework .extranice.0.1: Certified Servers Guide (Rev.Blades Based Deployment Blade 4 (4 Blades Based Deployment) Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.0.79. A0) 66 .0. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1. For the latest service pack go to: http://new.42 or Framework .50727. SNMP service Blade 4 (4 Blades Based Deployment) Partitioning Requirements Table 2-46: 4 Blades Based Deployment . NOTE: • The Operating System must be installed with the latest service pack certified by NICE.Partitioning Requirements Blade Physical Drive Drive 1 72 GB Drive 2 72 GB Blade 4 Drive 3 146 GB Drive 4 146 GB B RAID 1 E 146 GB Screen Media A RAID 1 Array RAID Partition NTFS C D Size 15 GB 57 GB Installation Type OS Screen Installation Files Chapter 2: NICE Perform Deployment Configurations and Requirements NICE Perform ® Releases 3 & 3.

........................................................... A0) 67 ............................................................. 68 NMS Server ..........................................70 Chapter 3: NICE Perform Additional Servers NICE Perform ® Releases 3 & 3.......1: Certified Servers Guide (Rev.............................3 NICE Perform Additional Servers Contents Audio Analysis Server .....................

00 GHz. 2. SNMP service Audio Analysis Server . http://new.NET 2.5” Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive Chapter 3: NICE Perform Additional Servers NICE Perform ® Releases 3 & 3.36. 2x4 MB Cache.Hardware Requirements The following tables list certified hardware platforms: HP Server model DL360 G5 or DL380 G5 Table 3-1: HP Server model DL360 G5 or DL380 G5 CPU 2 x Dual Core Intel® Xeon® 5160. 4 MB Cache. Framework .0.NET 3.Or 2 x Quad Core Intel® Xeon® E5345. 1333 MHz FSB Internal Memory HDD Network Interface Modem (optional) Miscellaneous 4 GB FBD PC2-5300 2 x 146 GB 10 Krpm SAS 2.33 GHz.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. 1333 MHz FSB .79.extranice. A0) 68 .50727. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. 3.aspx • • • The Operating System must be the English version only.0.42 or Framework .0. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.1: Certified Servers Guide (Rev.Audio Analysis Server Audio Analysis Server Audio Analysis Server .

3. 1333 MHz FSB 4 GB FBD PC2-5300 2 x 146 GB 10 Krpm SAS 2. 2. 2 x 4 MB Cache.00 GHz.Partitioning Requirements Physical Drive Drive 1 146 GB Drive 2 146 GB Chapter 3: NICE Perform Additional Servers NICE Perform ® Releases 3 & 3.0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive IBM Server Model x3650 Table 3-3: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160.33 GHz. 1333 MHz FSB Internal Memory HDD Network Interface Modem (optional) Miscellaneous 4 GB FBD PC2-5300 2 x 146 GB 10 Krpm SAS 2.Audio Analysis Server Dell Server Model PowerEdge 2950 Table 3-2: Dell Server Model PowerEdge 2950 CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 2 x Quad Core Intel® Xeon® E5345.Partitioning Requirements Table 3-4: Audio Analysis Server .Or 2 x Quad Core Intel® Xeon® E5345.5” Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • SAS 3. 4 MB Cache. 1333 MHz FSB . 2x4 MB Cache. A0) 69 Array RAID Partition C Size 15 GB 131 GB Installation Type OS Audio Analysis A RAID 1 D . 2.5” Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive Audio Analysis Server .1: Certified Servers Guide (Rev.33 GHz.

79. Microsoft SQL Server 2000. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.36.NET 3. SNMP Service.NET 2.0. NOTE: SQL Server should be installed with the latest service pack certified by NICE.Partitioning Requirements Size 17 GB Installation Type SQL installation files SQL Data SQL Log NMS Chapter 3: NICE Perform Additional Servers NICE Perform ® Releases 3 & 3.50727.1: Certified Servers Guide (Rev.0.extranice. A0) 70 .0. Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.aspx • • The Operating System must be the English version only.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition. • • Framework .NMS Server NMS Server NMS Server .Partitioning Requirements Table 3-6: NMS Server .42 or Framework . For the latest service pack go to: http://new.Hardware Requirements The following table lists certified hardware platforms: Table 3-5: NMS Server . NMS Server .Hardware Requirements CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 1 GHz or higher 1 GB 17 GB Free space Ethernet TCP/IP: 10/100 Mbps RJ45 Required for remote maintenance CD ROM/DVD Drive NMS Server .

77 Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3......................................................................................................... A0) 71 ....... 74 Media Library Application Workstation ................. 72 Agent’s Workstation ...........................................................4 NICE Perform Workstation Requirements Contents Applications Suite Workstation.......1: Certified Servers Guide (Rev..................................................................................................................... 73 Terminal Server Requirements For Thin Client Screen Recording..... 76 Remote Tape Server Workstation........................................................

0 or higher Applications Suite Workstation .Applications Suite Workstation Applications Suite Workstation Applications Suite Workstation .aspx • • The Operating System language is dependant on languages supported by the NICE Language Pack.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.Software Requirements • Microsoft Windows 2000 Pro or Microsoft Windows XP Pro or Microsoft Windows Vista Business Edition NOTE: • The Operating System must be installed with the latest service pack certified by NICE. For the latest service pack go to: http://new.1: Certified Servers Guide (Rev. Microsoft Internet Explorer 6. A0) 72 .Hardware Requirements Table 4-1: Applications Suite Workstation .4 GHz Internal Memory 512 MB or higher Recommended: 1 GB HDD Network Interface Miscellaneous 2 GB Free space Ethernet TCP/IP • • CD ROM/DVD Drive Sound card .extranice.Hardware Requirements CPU 1 GHz or higher Recommended: P4 2.If Playback Over LAN is required Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3.

Agent’s Workstation Agent’s Workstation NOTE: Agent’s Workstation .aspx • • • • The Operating System must be the English version only.Hardware Requirements CPU Non-Encryption : P3 700 MHz or higher Encryption: P4 2 GHz or higher Internal Memory 512 MB or higher Recommended: 1 GB HDD Network Interface SVGA Monitor Miscellaneous 2 GB Free space Ethernet TCP/IP Recommended resolution: 1024 x 768 CD ROM/DVD Drive Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3.Software Requirements • • • Microsoft Windows 2000 Professional. See the Products Pricelist.1: Certified Servers Guide (Rev. Microsoft Internet Explorer 6. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. A0) 73 . Microsoft Windows Vista Business Edition.Software Requirements and Agent’s Workstation Hardware Requirements are valid also for ScreenAgent Workstations. Agent’s Workstation .0 or higher Microsoft Windows Media Player 10 or higher. The Operating System language is dependant on languages supported by the NICE Language Pack. Microsoft Windows XP Professional.extranice. For the latest service pack go to: http://new. Agent’s Workstation .Hardware Requirements Table 4-2: Agent’s Workstation .com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.

A0) 74 .33 Ghz 4 GB Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3. the NICE agent recorder software needs to be installed on the terminal server.Software Requirements • Microsoft Windows 2003 Terminal Server (support only for ScreenAgent and ScreenSense agent.Terminal Server Requirements For Thin Client Screen Recording Terminal Server Requirements For Thin Client Screen Recording To record thin client application.Hardware Requirements Model CPU Clock speed Memory HP DL360 / DL380 G5 Quad Core * 2 (E5345) 2.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. with the following minimal software requirements.aspx • • • The Operating System language is dependant on languages supported by the NICE Language Pack. Citrix Presentation Server 4. Citrix Presentation Server 4.Hardware Requirements Table 4-3: Terminal Server and Citrix Presentation Server .0 Enterprise (Windows 2003 Standard Edition). For the latest service pack go to: http://new. Terminal Server . See the Products Pricelist.1: Certified Servers Guide (Rev. Terminal Server and Citrix Presentation Server .5 (32 bit or 64 bit) Enterprise (Windows 2003 Standard Edition).) NOTE: • The Operating System must be installed with the latest service pack certified by NICE.

Hardware Requirements Table 4-4: CA NMS Remote Admin Client Workstation . A0) 75 .1: Certified Servers Guide (Rev. SNMP Service Microsoft SQL Server 2000 .NET Framework 2.Software Requirements • • Microsoft Windows XP Professional SP2 (Pure .0 is optional SIDE BY SIDE with .If Playback Over LAN is required Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3.NET 1) NOTE: • The Operating System must be installed with the latest service pack certified by NICE. See the Products Pricelist. For the latest service pack go to: http://new.NET Framework 2.Connectivity Only installation CA NMS Remote Admin Client Workstation .com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.0 is optional) Microsoft Windows Server 2003 Standard Edition R2 (.4 GHz Internal Memory 512 MB or higher Recommended: 1 GB HDD Network Interface Miscellaneous 2 GB Free space Ethernet TCP/IP • • CD ROM/DVD Drive Sound card .extranice.CA NMS Remote Admin Client Workstation CA NMS Remote Admin Client Workstation CA NMS Remote Admin Client Workstation .Hardware Requirements CPU 1 GHz or higher Recommended: P4 2.aspx • • • The Operating System language is dependant on languages supported by the NICE Language Pack.

Framework . Media Library Application Workstation . NOTE: • The Operating System must be installed with the latest service pack certified by NICE.extranice.Hardware Requirements Table 4-5: Media Library Application Workstation .aspx • • • • The Operating System must be the English version only.Hardware Requirements CPU 1 GHz or higher Recommended: P4 2.NET 1.Media Library Application Workstation Media Library Application Workstation Media Library Application Workstation .0). The Operating System language is dependant on languages supported by the NICE Language Pack. Microsoft Internet Explorer 6. See the Products Pricelist.NET 2. Microsoft Windows XP Professional. Microsoft Windows Vista. For the latest service pack go to: http://new. with the latest service pack certified by NICE.1 (Optionally Framework . Microsoft Windows 2000 Server Professional Edition.0 or Framework .NET 3. A0) 76 .com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.4 GHz Internal Memory 512 MB or higher Recommended: 1 GB HDD Network Interface Miscellaneous 2 GB Free space Ethernet TCP/IP minimum speed 100 Mbps • • • CD ROM/DVD Drive Dedicated printer serial port Dedicated printer USB port Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3.0 or higher.1: Certified Servers Guide (Rev.Software Requirements • The following Operating Systems are supported: • • • • Microsoft Windows 2003 Server Standard Edition.

com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. For the latest service pack go to: http://new. Remote Tape Server Workstation .0 or higher.extranice. The RTS is a convenient solution to the problem of having NICE Loggers at a considerable distance from system administrators. The Operating System language is dependant on languages supported by the NICE Language Pack.25 bay for tape/DVD drive to be installed 1 empty slot for the SCSI controller to be installed (not required for DVD based RTS) Chapter 4: NICE Perform Workstation Requirements NICE Perform ® Releases 3 & 3. NOTE: • The Operating System must be installed with the latest service pack certified by NICE. A0) 77 .1: Certified Servers Guide (Rev.aspx • • • • The Operating System must be the English version only. The RTS can be placed next to the administrator's desk to enable quick and easy media replacement. Remote Tape Server Workstation . The workstation may contain one tape/DVD drive and is connected to the NICE Logger (NiceLog High Density Logger or VoIP) over the LAN. Windows Vista Business Edition Microsoft Internet Explorer 6. See the Products Pricelist.Software Requirements • The following Operating Systems are supported: • Microsoft Windows XP Professional.Remote Tape Server Workstation Remote Tape Server Workstation Remote Tape Server (RTS) is a workstation dedicated to the remote logging of audio on Tape cassettes/ DVD media.Hardware Requirements Table 4-6: Remote Tape Server Workstation .4 GHz 1 GB or higher 2 GB Free space Ethernet TCP/IP minimum speed 100 Mbps • • • CD ROM/DVD Drive 1 empty 5.Hardware Requirements CPU Internal Memory HDD Network Interface Miscellaneous Minimum Requirements: P4 2.

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.............................................................. A0) 79 ....5 VoIP/NiceLog Logger Requirements Contents VoIP Logger..... 87 Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3...................................................... 80 NiceLog Logger .......1: Certified Servers Guide (Rev..................................................................................................

For the latest service pack go to: http://new. NOTE: • The Operating System must be installed with the latest service pack certified by NICE.0. Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3.0.0 or higher.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category. SNMP Service.aspx • • • • The Operating System must be the English version only. Framework .extranice.NET 3.79.50727. Microsoft Windows Installer version 3. A0) 80 .VoIP Logger VoIP Logger VoIP Logger . Both versions must be installed with Hot Fix NDP20-KB914460-X86 1.1: Certified Servers Guide (Rev.NET 2.Software Requirements • Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise Edition.36.42 or Framework .0.

1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. Network Interface Card • • DL380 G5 – Up to six (6) 10/100/1000 ports DL360 G5 – Up to six (6) 10/100/1000 ports or up to four (4) 10/100/1000 ports + backup Modem (optional) Miscellaneous 56K Modem • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive Optional External Backup A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3. A0) 81 .33 GHz.Partitioning Requirements on page 84.Or 2 x Quad Core Intel® Xeon® E5345.Hardware Requirements The following tables list certified hardware platforms: HP Server Model DL360 G5 or DL380 G5 Table 5-1: HP Server Model DL360 G5 or DL380 G5 CPU 2 x Dual Core Intel® Xeon® 5160. 1333 MHz FSB . 2. 3.5” See VoIP Logger .VoIP Logger VoIP Logger . 4 MB Cache. 2x4 MB Cache.00 GHz.1: Certified Servers Guide (Rev.

0 Gb/s RAID controller with 256 MB of battery-backup cache CD ROM/DVD Drive PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT 72 + SCSI Controller Optional External Backup • IBM Server Model x3650 Table 5-3: IBM Server Model x3650 CPU 2 x Dual Core Intel® Xeon® 5160. 1333 MHz FSB 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2. Network Interface Card Modem (optional) Miscellaneous Up to six (6) 10/100/1000 ports 56K Modem • • • ServeRAID 8k Write-back cache memory is 256 MB CD ROM/DVD Drive 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656 (SCSI DAT 72) + SCSI Controller Optional External Backup Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev.Partitioning Requirements on page 84.33 GHz. Network Interface Card Modem (optional) Miscellaneous Up to six (6) 10/100/1000 ports 56K Modem • • SAS 3. 1333 MHz FSB .33 GHz.5” See VoIP Logger . 2x4 MB Cache.00 GHz. 3. 2.5” See VoIP Logger . 2 x 4 MB Cache.VoIP Logger Dell Server Model PowerEdge 2950 Table 5-2: Dell Server Model PowerEdge 2950 CPU Internal Memory HDD 2 x Quad Core Intel® Xeon® E5345. 1333 MHz FSB Internal Memory HDD 4 GB FBD PC2-5300 Up to 8 x 146 GB 10 Krpm SAS 2.Partitioning Requirements on page 84. 4 MB Cache.Or 2 x Quad Core Intel® Xeon® E5345. A0) 82 . 2.

2. 1333 MHz FSB . 4 MB Cache. 1333 MHz FSB HP ProLiant BL480c Blade Server Internal Memory HDD Network Interface Card Miscellaneous 4 GB FBD PC2-5300 Up to 4 x 146 GB 10 Krpm SAS 2.5” Up to one (1) 10/100/1000 integrated ports 512 MB Battery-backed write cache upgrade (P400/i) Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3.Or 2 x Quad Core Intel® Xeon® E5345. Up to 8 x 146 GB 10 Krpm SAS 2. 3. 95 Watts 4 GB FBD PC2-5300.1: Certified Servers Guide (Rev.Partitioning Requirements on page 84.6 GHz .00 GHz. Network Interface Card Modem (optional) Miscellaneous Up to six (6) 10/100/1000 ports 56K Modem • • • 1 x 512 MB battery backed write cache module CD ROM/DVD Drive A7445B (1U rack mountable enclosure) with up to 2 x Q1522B (SCSI DAT 72) + SCSI Controller Optional External Backup HP Blade Model BL480c Table 5-5: HP Blade Model BL480c BLc7000 enclosure Blade Switch Management Module HP BLc7000 3PH 6XPower 6XFans 8XTrial ICDC Lic HP BLc Cisco Catalyst 1GbE 3020 Blade Switch HP BLc7000 Enclosure Redundant Mgmt Module CPU 2 x Dual Core Intel® Xeon® 5160.VoIP Logger HP Server Model DL385 G2 Table 5-4: HP Server Model DL385 G2 CPU Internal Memory HDD 2 x AMD Opteron model 2218 2.2 MB L2 dual-core.5” See VoIP Logger . A0) 83 . 2x4 MB Cache.33 GHz.

Partitioning Requirements NOTE: • • • The amount of disk space used by your Logger database is defined automatically during installation and cannot be modified. an information message will appear.723. and not an error message. Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3.VoIP Logger VoIP Logger .711) G.1 5.1: Certified Servers Guide (Rev.3 Kbps 384 hours 32 hours 256 hours 325 hours NOTE: For systems that implement mixed compression. on which you installed your Logger. The amount of disk space is determined according to the following limitations: Table 5-6: Disk Space Limitation 1 to 250 channels 251 to 512 channels Up to 193 GB of the unformatted partition(s) Up to 125 GB of the unformatted partition(s) • If the machine. • For every 1 GB of hard disk space designated for storage.3 Kbps G. the following hours of storage are allocated: Table 5-7: Hours per 1 GB of Hard Disk Space PCM (G. has more available space than the amount that the Logger can use. A0) 84 .729 6. Partitions are fixed and cannot be changed during installation. Figure 5-1 NOTE: This is an information message only. recording time is calculated accordingly.

A0) 85 . 131 GB Voice Data 5 GB NICE VoIP Logger Size 10 GB Installation Type OS Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev.VoIP Logger Non-RAID Configuration Table 5-8: Non-RAID Configuration Physical Drive Array Partition C NTFS Drive 1 146 GB D NTFS E Unformatted Drive 2 146 GB F Unformatted 146 GB Required in case more space is needed for Voice data 131 GB Voice Data 5 GB NICE VoIP Logger Size 10 GB Installation Type OS RAID 1 Configuration Table 5-9: RAID 1 Configuration Physical Drive Array RAID Partition C Drive 1 146 GB Drive 2 146 GB A RAID 1 NTFS D NTFS E Unformatted Drive 3 146 GB Drive 4 146 GB B RAID 1 F Unformatted 146 GB Required in case more space is needed for Voice data.

VoIP Logger RAID 5 Configuration Table 5-10: RAID 5 Configuration Physical Drive Drive 1 146 GB Drive 2 146 GB Drive 3 146 GB A RAID 5 Array RAID Partition C NTFS D NTFS E Unformatted 277 GB Voice Data 5 GB NICE VoIP Logger Size 10 GB Installation Type OS Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3. A0) 86 .1: Certified Servers Guide (Rev.

E1/T1. digital. Chapter 5: VoIP/NiceLog Logger Requirements NICE Perform ® Releases 3 & 3. High Density Logger The High Density Logger supports a wide range of telephony interfaces including analog.NiceLog Logger NiceLog Logger NiceLog Logger serves as the system voice capture and logging unit.1: Certified Servers Guide (Rev. Interaction Capture Unit (ICU) The Interaction Capture Unit supports E1/T1 telephony interface. BT Megalink and SCSA. A0) 87 .

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.................. 90 VoIP Logger 8....................1: Certified Servers Guide (Rev.........................9 to NICE Perform Release 3 Migration ............................... 92 Chapter 6: Migration Certified Platforms NICE Perform ® Releases 3 & 3......6 Migration Certified Platforms Contents NICE Perform Release II to Release 3 Upgrade ......... A0) 89 .

See relevant partitioning requirements. 2 MB Cache.6.NICE Perform Release II to Release 3 Upgrade NICE Perform Release II to Release 3 Upgrade In the case of migration from NICE Perform Release II to Release 3. Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • 128 MB battery backed write cache CD ROM/DVD Drive IBM Server Model x346 Table 6-2: IBM Server Model x346 CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 2 x Intel Xeon X3.1: Certified Servers Guide (Rev.Hardware The following tables list certified hardware platforms: HP Server Model DL380 G4 Table 6-1: HP Server Model DL380 G4 CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 2 x Intel Xeon X3. See relevant partitioning requirements.6. 2 MB Cache. A0) 90 . the existing platform can be used. Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • ServeRAID-7K SCSI Controller CD ROM/DVD Drive Chapter 6: Migration Certified Platforms NICE Perform ® Releases 3 & 3. Limitation: • The performance of the system after the migration is as specified in NICE Perform Release II Design Considerations Document. 800 MHz FSB 4 GB PC2-3200R 400 MHz Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the required configuration. 800 MHz FSB 4 GB PC2-3200 ECC DDR SDRAM Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the required configuration. NICE Perform Release II to Release 3 Upgrade .

2-Internal Channels CD ROM/DVD Drive Chapter 6: Migration Certified Platforms NICE Perform ® Releases 3 & 3. Dual Ranked DIMMs Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the required configuration. A0) 91 . 800 MHz FSB 4 GB DDR2 400 MHz (2 x 2 GB).1: Certified Servers Guide (Rev. 128 MB Cache.NICE Perform Release II to Release 3 Upgrade DELL Server Model PowerEdge 2850 Table 6-3: DELL Server Model PowerEdge 2850 CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 2 x Intel Xeon X3. 2 MB Cache. See relevant partitioning requirements. Ethernet TCP/IP: minimum speed 100 Mbps 56K Modem • • PERC4eDC-PCI Express.6.

9 to NICE Perform Release 3 Migration .4 GHz.9 to NICE Perform Release 3 Migration In the case of VoIP Logger migration from 8.1: Certified Servers Guide (Rev. 800 MHz FSB. the existing platform can be used. NICE Perform Release 3 specifications are mandatory.9 to NICE Perform Release 3 Migration VoIP Logger 8. A0) 92 . Limitation: • These specifications are supported as long as the same amount of channels and functionality are retained.VoIP Logger 8. 56K Modem Modem (optional) Miscellaneous Archiving Device • CD ROM/DVD Drive DDS-4 (DAT 40) or DDS-5 (DAT 72) Chapter 6: Migration Certified Platforms NICE Perform ® Releases 3 & 3.9 to NICE Perform Release 3.Hardware The following tables list certified hardware platforms: HP Server Model ML350 G4 Table 6-4: HP Server Model ML350 G4 CPU Internal Memory HDD Network Interface 2 x Intel Xeon 3. It is also possible to add two ports (regardless of RAID/tape) by using additional two PCI Express NICs. If additional functionality is required (Media Encryption. 1 MB cache 1 GB Up to 3 x 73 GB NIC (for sniffing): up to six 10/100/100 ports (2x dual port PCI-X 1000T Gigabit server adapter) when RAID and tape are used (otherwise 6 ports available). VoIP Logger 8. SRTP. new codec's).

1 MB cache 1 GB Up to 3 x 73 GB NIC (for sniffing): up to six (6) ports (3x Intel Pro-1000MT dual port Gigabit server adapter) 56K Modem • CD ROM/DVD Drive Chapter 6: Migration Certified Platforms NICE Perform ® Releases 3 & 3.6 GHz.6 GHz. 1 MB cache 1 GB Up to 3 x 73 GB NIC (for sniffing): up to six (6) 10/100/100 ports (2x Intel Pro-1000MT dual port Gigabit server adapter) when RAID and tape are used (otherwise 6 ports available). 800 MHz FSB. A0) 93 .1: Certified Servers Guide (Rev.VoIP Logger 8. It is also possible to add two ports (regardless of RAID/tape) by using additional Intel Pro 1000P dual port PCI Express NICs. 56K Modem Modem (optional) Miscellaneous • CD ROM/DVD Drive IBM Server Model x346 Table 6-6: IBM Server Model x346 CPU Internal Memory HDD Network Interface Modem (optional) Miscellaneous 2 x Intel Xeon 3. 800 MHz FSB.9 to NICE Perform Release 3 Migration Dell Server Model PowerEdge 2800 Table 6-5: Dell Server Model PowerEdge 2800 CPU Internal Memory HDD Network Interface 2 x Intel Xeon 3.

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Index
3rd party applications 12

A

additional servers 67 agent’s workstation 73 hardware requirements 73 software requirements 73 Application server partitioning requirements distributed deployment 47 Application server software requirements distributed deployment 47 applications suite workstation 72 hardware requirements 72 software requirements 72 approved Dialogic boards 46 Audio Analysis server 68 hardware requirements 68 partitioning requirements 69 software requirements 68

B

blades based deployment 58 hardware requirements 59 partitioning requirements 60 software requirements 58

C

CA NMS remote Admin Client workstation 75 hardware requirements 75 software requirements 75 cluster based deployment 55 hardware requirements 56 partitioning requirements 56 software requirements 55 compatibility 13

Database server software requirements distributed deployment 49 DELL platform compatibility 13 deployment configurations 15 deployment requirements 15 distributed deployment 39 hardware requirements 40 partitioning requirements 47 partitioning requirements Application server 47 partitioning requirements Data Mart server 50 partitioning requirements Database server 49 partitioning requirements NICE Interactions Center server 48 partitioning requirements NICE Storage Center server 52 partitioning requirements Playback server 51 partitioning requirements Screen Logger server 54 partitioning requirements ScreenSense server 53 Playback server 51 software requirements 39, 47 software requirements Application server 47 software requirements Data Mart server 50 software requirements Database server 49 software requirements NICE Interactions Center server 48 software requirements NICE Storage Center server 52 software requirements NiceScreen Logger server 54 software requirements Playback server 51 software requirements ScreenSense server 53

D

H
Data Mart server partitioning requirements distributed deployment 50 Data Mart server software requirements distributed deployment 50 Database server partitioning requirements distributed deployment 49

hardware requirements agent’s workstation 73 applications suite workstation 72 Audio Analysis server 68 blades based deployment 59 CA NMS remote Admin Client workstation 75 cluster based deployment 56
Index 95

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

distributed deployment 40 Media Library application workstation 76 NMS server 70 remote Admin Client workstation 74 remote tape server workstation 77 semi-distributed server deployment 31 small medium business 17 unified server deployment 22 VoIP logger 81 HP platform compatibility 13

semi-distributed server deployment 37 small medium business 19 unified server deployment 28 VoIP logger 84 Playback server approved Dialogic boards 46 distributed deployment 51 Playback server partitioning requirements distributed deployment 51 Playback server software requirements distributed deployment 51

I L

IBM platform compatibility 13 introduction 11

R

limitations 46, 54, 84, 90, 92 logger 79 logger requirements 79

remote Admin Client workstation hardware requirements 74 remote tape server workstation 77 hardware requirements 77 software requirements 77

M

S
Media Library application workstation 76 hardware requirements 76 software requirements 76

N

NICE Interactions Center server partitioning requirements distributed deployment 48 NICE Interactions Center server software requirements distributed deployment 48 NICE Storage Center server partitioning requirements distributed deployment 52 NICE Storage Center server software requirements distributed deployment 52 NiceScreen Logger server software requirements distributed deployment 54 NMS server 70 hardware requirements 70 partitioning requirements 70 software requirements 70

P

partitioning requirements Audio Analysis server 69 blades based deployment 60 cluster based deployment 56 distributed deployment 47 NMS server 70

Screen Logger server partitioning requirements distributed deployment 54 ScreenAgent’s workstation 73 ScreenSense server partitioning requirements distributed deployment 53 ScreenSense server software requirements distributed deployment 53 semi-distributed server deployment 29 hardware requirements 31 partitioning requirements 37 software requirements 29 small medium business 16 hardware requirements 17 partitioning requirements 19 software requirements 16 software requirements agent’s workstation 73 applications suite workstation 72 Audio Analysis server 68 blades based deployment 58 CA NMS remote Admin Client workstation 75 cluster based deployment 55 distributed deployment 39, 47 Media Library application workstation 76 NMS server 70 remote tape server workstation 77 semi-distributed server deployment 29 small medium business 16 thin client screen recording 74 unified server deployment 21 VoIP logger 80

Index NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

96

T terminal server thin client screen recording 74 thin client screen recording software requirements 74 terminal server 74 third party 12 third party applications 12 partitioning requirements 28 software requirements 21 V VoIP logger 80 hardware requirements 81 partitioning requirements 84 software requirements 80 VoIP/NiceLog Logger 79 U unified server deployment 21 hardware requirements 22 W workstation requirements 71 Index NICE Perform ® Releases 3 & 3. A0) 97 .1: Certified Servers Guide (Rev.

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