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SUBMITTED BY: BHOOPENDRA PATHAK M.B.A. (III SEM)
I Bhoopendra pathak declare that the Project Report entitled “DMAT SERVICE IN KCL “with special reference to “ Karvy Consultant LTD”. And its competitive funds are submitted by me in the partial fulfillment of Master of Business of Administration from Maharana Pratap College of Technology Gwalior.
I further declare that all the information, facts & figures furnished in this project Report are based on my intensive research findings.
Bhoopendra Pathak M.B.A.III sem. M.P.C.T. Gwalior
I take this opportunity to express my gratitude to Mr. NITIN TEMAK (Brach Manager) for assigning this important project to me. I am very grateful to Mr.Avnish sir, Mr. Jitu sir, Mr. Sandeep sir, and I am also thankful to Mr. Kanik karkhur sir and staff member of KCL for their valuable
suggestions in the execution of project work. Finally, I would like to express my sincere Thanks to Mr. N.C. JAIN (H.O.D. of MPCT M.B.A. Dept.) who gave me a proper guidance & support to complete my project. I would like to thanks to Mr. Umesh Sharma Sir, Mr. Sourab Goyal Sir, Trilok sir, and I am also thankful to Miss Gunjan Tiwari Madam and all faculty of M.B.A. Dept for his guidance given during the project. Lastly, I am grateful to all the respondents who helped me by providing the information & giving their valuable time.
Bhoopendra Pathak M.B.A.III sem M.P.C.T. Gwalior
Education becomes more meaningful when its theoretical aspects are combined with the practical experiences .This provides an opportunity to the student to improve there understanding of the studies. Master of business administration of finance is course which combines with theory and its application as its contents of study in the field of management as a part of this course every aspirant has to go undergo AT LEAST FIVE WEEKS “Summer Training” in organization of repute the purpose of this training is to expose the student of management to real business situation and to provide insight in to the various functions carried out with in the organization. I am fortunate enough to gat the opportunity of my “Summer Training” in the “KARVY CONSULTANTS LTD.”.
• • • • • • Demat account overview Demat services of karvy. Limitation of the project. Achievements. Quality policy of the karvy. Customer satisfaction • • Findings Conclusion Recommendation. Bibliography . • • • • • • Types of Research Sources of data. Objectives of the project. Karvy security ltd. Organization Karvy group. Research Methodology. Strategy of the company. Significance of project.CONTENT About Karvy consultants ltd. Data collection. Developments activities. • • Company profile. Tools used.
Karvy has involved as a veritable link between industries. Karvy Computershare Limited is India’s largest Registrar and Transfer Agent with a client base of nearly 500 blue chip corporate. registered with NSDL and CDSL. finance and people. Today Karvy has access to million of shareholder. 00. As ISO: 9002 Company. it ranks among the top 5 Depositary Participant in India. beside companies. which proved to be a sound business synergy.000 highly qualified people staff Karvy. With over 6. financial institution and regulatory agencies. Karvy Insurance Brokers is registered as a Broker with IRDA and ranks among the top 5 insurance agent in the country. banks. professional integrity and vision helped Karvy achieve a leadership position in its field when it handled the largest number of issue ever handled in the history of the Indian Stock market in a year. Karvy made in roads into a host of capital market services corporate and retail. Member of NCDEX and MCX ranks among the top 3 commodity brokers in the country. In January 1998. Karvy Comtrade. which started in 2006. Therefore. ranks among the top 5 stock brokers in India.000 crores under management. Later. Over 9. Karvy has 575 offices over 375 locations across India and overseas at Dubai and New York. Over the past one and half decade. Registered with AMFI as a corporate Agent. . Karvy became the first Depository participants in Andhra Pradesh. A decade of commitments. 5. Karvy Global offers niche off shoring services to clients in the US. Karvy Stock Brokers Limited. managing over 2 crore accounts. All along Karvy’s strong work ethics and professional background leveraged with information technology enabled it to deliver quality to the individual. Karvy ranks among the top player in almost all the fields it operates.COMPANY PROFILE The four chartered accountants founded Karvy Consultants Limited in 1982. in the realty sector.000 active accounts. Karvy is also among the top Mutual Fund mobilize with over Rs. Karvy Realty Services. A group of Hyderabad based practicing Chartered Accountants started Karvy taxation services initially. member of National Stock Exchange of India and the Bombay Stock Exchange. has quickly established itself as a broker who adds value. it forayed in to the register and share transfer activities and subsequently into financial services.
000+ clients on the investments in mutual funds First ISO . be it equities. With the information overload today. In a very short period. we have equity participation by ICICI Ventures Limited and Barings Asia Limited. A top-notch research team based in Mumbai and Hyderabad supports its employees to advise clients on their investment needs. Karvy’s foray into stock broking began with marketing IPO’s. Within a few years. in 1993.000 debit / credit in the depositary accounts * Advises 3. Karvy was among the first few members of National Stock Exchange. other than the audit services. On a typical working day Karvy: * Has more than 25. This business was spun off to form a separate joint venture with Computer share of Australia. Today Karvy is among the top 5 Depositary Participant in India. While the registry business is a 50:50 Joint Venture with Computer share of Australia. Karvy Consultants Limited was incorporated on 23rd July. it became the largest Registrar and Transfer Agent in India.000 investors visiting our 575 offices * Publishes / broadcasts at least 50 buy / sell calls * Attends to 10. Karvy’s team of analysts help investors make the right calls. The partners decided to offer. containing Annual Reports. value added services like corporate advisory services to their clients. in Karvy Stock Broking Limited. Karvy began topping the IPO procurement league tables and it has consistently maintained its position among the top 5. mf. 1983. allotment / refund advises * Executes 150.000+ trades on NSE / BSE * Executes 50. Dematerialization of shares gathered pace in mid-90s and Karvy was in the forefront educating investors on the advantages of dematerializing their shares.000+ telephone calls * Mails 25. in 1994 and became a member of The Stock Exchange. Mumbai in 2001.ORGANISATION Karvy was started by a group of five chartered accountants in 1979. insurance.9001: 2000 Certified Registrar in India . Dividend cheques/ advises. Karvy has always believed in adding value to services it offers to clients. The first firm in the group.000 envelopes. in 2005.
where the market and .session Report. the world’s largest registrar. where the market forecast for the rest of the day is given and the Post. times to arrive during lunch break. Today. effecting corporate actions. Bombay Stock Exchange and Hyderabad Stock Exchange. Deal in Register and investment services. the final report for the day. we service over 6 lacks customer accounts in this business spread across over 250 cities/towns in India and are ranked amongst the largest Depository Participant in the country. share holder servicing. Karvy as a leader in the registry business now transferred this business into a join venture with Computer share Limited of Australia.KARVY GROUP Karvy group comprises the following:- KARVY CONSULTANTS LIMITED – As the flagship company of the Karvy Group. Information is given as a constant feedback to our customers.The Pre. the Mid. We are rated as India's "Most Admired Registrar" for overall excellence in volume management. investor information services and host of technology enabled services to facilitate efficient and effective service delivery.session Report. Karvy Consultant Limited has always remained at the helm of organization affairs. through daily reports delivered thrice Daily. where market scenario for the day is predicated. Our services include Initial Public Offers (IPO’s) processing. quality processes and technology driven services. KARVY STOCK BROKING LIMITED – They offer trading on a vast platform – National Stock Exchange. works ethic and channels of progress. pioneering business policies.session Report.
and product available in the market while a weekly report. a SEBI registered Merchant Banker is a 100% subsidiary of Karvy Consultants Limited and is among the top 10 merchant Bankers in India today. This unit has devised a process driven approach to address the needs of institutional investors who have unique and specialized investment needs. in addition to companies. offering various financial services to suit every requirement/need of our customers. our specific industry reports give comprehensive information on various industries. Insurance Companies. Beside this. Our emphasis on the quality of the services. KARVY INVESTORY SERVICES LIMITED – Karvy Investor Services Limited. Karvy has in the process built up a positive reputation with regulatory authorities and other government agencies. The institutional broking services desk is a specialized business unit at KARVY that operates out of Mumbai. we also offer special portfolio analysis packages that provide daily technical advice on scrip’s for successful portfolio management and provide customized advisory services to help you make the right financial moves that are specifically suited to your portfolio. banks and financial institutions. The parent Company i. we . Banks and FII’s in India. KARVY also supports institutional traders through their institutional sales and research teams with information and insightful reports on stocks. we publish a monthly magazine “Karvy-----. the financial capital of India and is staffed with best-of-industry equity market professionals and highly skilled dealers. To add to this repository of information. The institutional broking arm of KARVY Stock Broking offers corporate houses and institutions dealing capabilities on India leading stock exchanges (NSE and BSE) in the cash and derivatives segments.e. called “Karvy Bazaar Baatein” keeps you more informed on the immediate trends in the stock market.The Finapolis” Which analyzes the latest stock market trends and takes a close look at the various investment options.the report itself is reviewed. In addition. By virtue of its access to millions of Indian Shareholders. Karvy Consultants Limited was founded by a group of professionals in 1982 and today it has evolved as integrated financial services company of repute. sectors and industry verticals. KARVY’s institutional broking clientele include some major domestic Mutual Funds.
Tulip IT Services Limited. Sah Petroleums Limited. • Management of Capital Issues • Management of Buybacks. Titanor Components Ltd. Sirpur Paper Mills Limited. Karnataka & Gujarat and debt issues of all the Financial Institutions like IDBI. We have actively marketed bond issues of corporations from the States of Maharashtra.offer. SIDBI. ICICI. Lux Hosiery Industries Ltd. Chordia Food Products Limited. We have also handled/are handling the Rights/Public issues of Dhanalakshmi Bank. Here we enable trade in all goods and products of agricultural and mineral origin that include lucrative commodities like gold and silver and popular items like oil. into a sophisticated and scientific investment option. has been instrumental in helping us to attain the leadership in the financial services sector. We have made commodities trading. Bhagyanagar Metals Limited. We have also been appointed as advisor to some of the GOI disinvestments. REC. Paradyne InfoTech Limited. Dhandapani Finance. IFCI. to name a few. SPL Industries Limited. Karur Vysya Bank. Provogue (I) Limited. etc. Moschip. PFC. an essentially age-old practice. Gati Limited as lead managers to name a few. Punjab Communications Limited. Yash Papers Limited. Our technological and infrastructural strengths and especially our street-smart skills make us an ideal broker. A V Thomas Group-Nelliampathy Tea and Produce Company Limited. Karvy provides. We have a track record of handling 70 public/rights issues as Merchant Bankers. During the last two years we have handled the share buyback issues of TTK LIG Limited. etc. . As an Investment Banker. Heritage Foods (India) Limited. pulses and cotton through a well-systematized trading platform. Takeovers and Delisting offers • Private Placement of Debt and Equity • Mergers and Amalgamations. • Loan Syndication KARVY COMMODITIES BROKING PRIVATE LIMITED- Focused on taking commodities trading to new dimensions of reliability and profitability.
based on reliable research that is converted into valuable information through daily. Regular trading workshops and seminars are conducted to hone trading strategies to perfection. Every move made is a calculated one. farmers. with more and more funds flooding the market.karvycomtrade. Our commitment to excel in this sector stems from the immense importance those commodities broking has to a cross-section of investors. the task of selecting the most suitable scheme gets even more complicated. further supports these advantages. personalized service is provided here by a dedicated team committed to giving hassle-free service while the brokerage rates offered are extremely competitive. We.com KARVY MUTUAL FUND SERVICES Investment is the stepping stone to achieving one's financial dreams.Our service matrix is holistic with a gamut of advantages. strategy reports etc. Our wide national network.) * Customized mutual fund portfolios * Portfolio revision (depending on changing market outlook and evolving trends) * Access to online consolidated portfolio statement IPO INTRODUCTION PVT LTD . exporters. technology and infrastructure that comes from being part of the Karvy Group. calls and intraday alerts. However. Mutual funds offer an opportune way to long-term wealth creation. Visit us at www. at Karvy help you to reach your goals by offering: * Products of 33 AMCs * Research reports (existing funds & NFOs. Mutual Fund Advisory Service at Karvy guides you through this maze and ensures that your investments are backed by our quality research. manufacturers and the Government of India itself. weekly and monthly newsletters. importers. spanning the length and breadth of India. the first and foremost being our legacy of human resources. Further.
In return.Based on the specific needs of the prospects Quotes of all categories of bonds are sent. Educational & Religious trusts. Regional Rural Banks. Overview of the draft prospectus can be seen on www.Provident Fund Trusts.gov. Target clients . tentative issue price etc. the Lead managers decide the price of the issue. It is filed by the Lead Managers with the Securities & Exchange Board of India (SEBI) to provide issue details. Financial Institution Bonds. State Guaranteed bonds. On the agreed settlement date.An Initial Public Offer (IPO) is a means of collecting money from the public by a company for the first time in the market to fund its projects. In an IPO. The deal sizes vary from Rs. and Co-operative banks.000 to Rs. The Retail Debt Market division which is centralized at the HO in Hyderabad provides fixed income products to its clients and is primarily a fund based activity.in (SEBI's web site click here). The final prospectus is printed after obtaining the clearance from SEBI and the Registrar of Companies (ROC). Primarily all the trades are in the electronic mode . The selection of instrument is done and post negotiation (if any) the settlement date is finalized. background. KARVY FIXED INCOME SECURITYIES & TRADING (K-FIST) It was started in December 2002 with a roll out from 7 dedicated centers of Karvy.5 cores. State Development Loans.sebi. Products . A draft prospectus provides the information on the financials of the company. charitable trusts. the funds and securities are exchanged between the parties.Central Government securities. In a book building offer. the company gives the share to the investors in the company. Contract notes are exchanged and written confirmations are obtained before initiating the trade settlement. promoters. and High Net worth Individuals Standard Operating Procedures . and Bank bonds of SLR/Non-SLR category. Public Sector Undertaking Bonds. both taxable and tax-free.10. the syndicate members decide the indicative price range and the investors decide the price of the issue through a tender method. Corporate.
The fees are collected by raising debit notes on a monthly basis. State Development Loans. And the reporting is done on the NSE. commercial banks. * Buying/ selling/ renting of properties * Identifying valuable investments opportunities in the real estate sector * Facilitating financial support for real estate and investments in properties * Real estate portfolio advisory services. The deal contract notes are generated and exchanged between the 2 parties. Financial Institution Bonds.5 cr. Public Sector Undertaking Bonds. The deal size is a minimum of Rs. Financial Institutions. State Guaranteed bonds. India’s largest integrated financial services group. and Bank bonds of SLR/Non-SLR category. dependability and honesty.only.Co-operative banks. Our understanding of the needs and preferences of our clients and our teams of qualified realty professionals help us to establish fruitful relationships with buyers and sellers of properties alike. Products . The Wholesale Debt Market division is centralized at Mumbai and is a voice based order matching activity which is fee based. The group carries forward its legacy of trust and excellence in investor and customer services delivered with a passion for services and the highest level of quality that align with global standards. Building on the KARVY brand as a leading industry benchmark for world class customer servicing and quality standards. KRIL is your personal real estate advisor guiding and hand holding you through real estate transactions and offering valuable investment opportunities. . Standard Operating Procedures . both taxable and tax-free. Insurance companies and Asset Management Companies. Target clients .The dealers generate 2-way quotes during the trading hours and match the institutional buyers and sellers. KRIL brings to investors a reputation of reliability. Corporate.Central Government securities. KARVY REALITY (INDIA) LIMITED – (KRIL) is promoted by the KARVY Group. KRIL is engaged in the business of real estate and property services.
sell or rent properties (residential and commercial) * Investing Options: Give your investments a good opportunity with properties marketed by KRIL. fair pricing. spanning the length and breadth of India. KRIL is committed to the guiding principles of quality. timely service delivery. With the opening up of the insurance sector and with a large number of private players in the business. * Financing Options: Get unmatched deals for financing your investment * Research Options: We undertake valuation and feasibility studies. personalized service is provided here by a dedicated team committed in giving hassle-free service to the clients. we will be better positioned to leverage our relationships with the product providers and place the requirements of our customers appropriately with the product providers.A single stop shop for realty services offering: * Transacting Options: Choose to buy. further supports these advantages. Further. In our journey to emerge as a personal finance advisor. transparency and integrity. area analysis and customized analysis on behalf of clients. With Indian markets seeing a sea change. we would be positioned to provide the best of the products available in this business to our customers. we provide both life and non-life insurance products to retail individuals. KARVY INSURANCE BROKING PRIVATE LIMITED – At Karvy Insurance Broking (P) Ltd. KRIL has ongoing relations with builders and developers across the country which will help you place your investments in the most genuine properties for a good value appreciation at the right place and at the right price. Our wide national network. both in terms of investment pattern and attitude of investors. high net-worth clients and corporate. we are in a position to provide tailor made policies for different segments of customers. insurance is no more seen as only a tax saving product but also as an investment product. KARVY PORTFOLIO MANAGEMENT SERVICE LIMITED – . By setting up a separate entity.
The demand made on your time and energy by other business may not leave you with capacity to attend to your personal portfolio with the degree of care you deem appropriate. Our demat services are accessible through any of our network of over 575 branches / investor service centers located in over 375 cities and towns across the country. . Our demat services has innovated over time and we provide online access to account statements and transaction alerts through SMS to its clients.KARVY is a premier integrated financial services provider. The Depository system in India links Issuers. This is achieved by creating a diversified equity portfolio of small. Depository Participants and Clearing Houses / Clearing Corporation of Stock Exchanges. This service primarily meant for HNIs (High Net worth Individuals) offers customers a wide range of schemes. who have been chosen from some of the most reputed institutions and firms across India. KARVY owes its success to its professionally managed team of experts. KARVY DEPOSITORY SERVICES LIMITED – Stock Broking Limited provides depository services to investors as a Depository Participant with the National Securities Depository Limited (NSDL) and Central Depository Services (India) Limited (CDSL). In today's intricate and volatile market your investment requires constant monitoring and attention. Our demat services business has the distinction of having all its operations ISO 9001: 2000 certified with state-of-the-art technology and operations capabilities. We at KARVY understand your situation and offer PMS services taking the same level of care and attention you would devote to monitoring your portfolio. and ranked among the top five in the country in all its business segments. medium and large capitalized companies. These unique schemes seek to achieve higher returns through broad based participation in equity markets. National level Depositories. Green Wallet is an Endeavour specially designed by Karvy to enhance the wealth of a niche segment of investors.
Karvy we’ll: . by combining its human and technological resources. to provide superior quality financial service. convenient and paperless way to keep track of your investments in shares and other security instruments over time. without the hassle of handling paper based transcripts. Quality Objectives:As per the quality policy. Karvy will strive to exceed customer’s expectation. We provide the following services: * Dematerialization of Shares * Dematerialization of Shares * Transfer of Shares * Pledging of Shares * Electronic Custodial Services * Maintenance of Beneficial Holdings * Electronic Credit against Corporate Actions QUALITY POLICY OF THE COMPANY:To achieve and retain leadership. Karvy shall aim for complete customer satisfaction.KARVY’s Demat services offer you a secure. in the process.
clients. Strive to keep all stakeholders (share holders. Provide high quality of work life for all its employees and equip them with adequate knowledge and skills so as to respond to customer’s needs. Use state-of-the art information technology in developing new and innovative financial products and services to meet the changing needs of investors and clients. Build-in-house processes that will insure transparent and harmonious relationship with its clients and investor to provide high quality of services. suppliers and regulatory authorities) proud and satisfy. employees. Establish a partner relationship with its investors service agent and vendors that will help in keeping up it commitments to the customers. Strive to be a reliable source of value-edit products and services and constantly guide the individuals and institutions in making judicious choices of same. investors. Continue to uphold the values of honesty and integrity and strive to establish unparalleled standard and business ethics. .
Registrar of the issues. new instruments and in some cases new institution to response to perceived needs.. 3. 1. depository participant’s services. TIN facilitation centre. thereby remaining on the cutting financial services. . DEVELOPMENT ACTIVITIES:Karvy has sought to broaden the scope of its activities by examining all sectors of the economy and by introduction new concepts. 2. human and technology. would drive the financials services sector in the future and draw the boundaries for achieving leadership. karvy developmental activities have encompassed such diverse areas as financial investment. educational and social welfare organizations. In this regards. insurance. A separate department is present with the sole intent of providing financial services to various charitable. and also setting up specialized institution in certain key sections. financial. TAN services. Banking centre. skill development activities etc. 4. 5.STRATEGY OF THE COMPANY:Karvy believes that the foremost ingredient for success in the has been the co-operation ability to continuously evolve both organizational structure and product offerings. It has also been a pioneer in setting up PAN. Karvy believes that customized solutions are now the key drivers for market share and profit margins. Financial centre. Karvy believes that three capitals viz. Stock broking centre.
1. Power Finance Corporation. ICICI Bonds-dec.98.P. this accounts for nearly 10 million account holders. Dec. Haldia petrochemicals Ltd. o o o o o o o o o IDBI equity Morgan Stanley mutual fund Bank of Baroda Bank of Punjab Ltd. Oct. First ISO.97. Major issues managed as arrangers: o o o o o Kerala state Electricity Board. Ranked as “the most admired Registrar” by MARG Handled the largest –ever public issue-IDBI. Jammu & Kashmir Bank Ltd. July98.P. Handled over 500 public issues as Registrars. First depository participants in Andhra Pradesh. state electricity board.1.Registrar to public issues.ACHIEVEMENTS:- Largest mobilize of funds as per PRIME DATABASE.99. Housing and Urban development corporation (HODCO) Ltd. A.9002 certified Registrar in India. ICICI Bonds-March97. Handling the reliance account. A category. o o o o o Indus land Bank Ltd. ICICI safety Bonds-April 98. Corporation Bank. The Jammu & Kashmir BankLtd. .98. A category. water resources development corporation A. Major issues handled and registrar to issues. Jan. Major issues managed as co-managers. Madras Refineries Ltd.Merchant banker. Indus land Bank Ltd.
Essar shipping Ltd. Krishna Bhgya Jala Nigam Ltd.97-I ICICI Bonds-97-II.o o o o o o o o o BPL Ltd. ICICI Safety Bond-March 98. Infosys technologies Ltd. Andhra Pradesh Water Resources Development Corporation Andhra Pradesh state Electricity Board. Rajshree Polyfil LTD. IDBI Flexi Bond-I IDBI Flexi Bond –II IDBI Flexi Bonds –III Kerala state electricity Board. KARVY SECURITIES LTD Karvy has secured over Rs. Power Finance Corporation Ltd. Hindustan Petroleum Corporation Ltd. ICICI Bond 96. . Birla 3M Ltd. Nagarjun fertilizers and chemicals Ltd. Jindal Vijay Nagar Steels Ltd. ICICI Bonds. ICICI Bonds ( Private placement ) ICICI Bonds-96. Essar stels Ltd. 500 crore in the following debt issues Andhra Pradesh Road Development Corporation Ltd.
OVERVIEW OF DEMAT ACCOUNT .
You can also expect a lower interest charge for loan taken against demat shares as compared to interest for loan against physical shares .1 mn per borers in case of loans against physical securities. with the only difference being that it deals with securities in electronics form and not money . A Dmat account a unique.’’A demat account is just polite farewell to paperwork and a warm welcome to greater efficiency and for that matter. legal disputes. No delay in transfer of shares. security. RBI has increased the limit of loans against dematerialized securities as collateral to rs.25% to 1. RBI has also reduce the minimum margin to 25% for loans dematerialized securities as against 50% for loans against physical securities .5% some banks have already announced this . No possibility of theft of share certificates.this could result in a saving of about 0. No prevalence of fake certificates in the markets No mutilation or loss of share certificates in transit. capital-market-investor-oriented Benefits of the Demat account:- No loss of share certificates.DEMAT ACCOUNT:Demat account is very much similar to saving current account of a bank. No possibility of forgery on various document dealing to bad deliveries. thus eliminating risk of loss in transit.2 mn per borers as against Rs. You can also receive your bonuses and rights into your depository account as a direct credit.
DEMAT SERVICES OF KARVY .
the personal property pledged shall be forfeit to the lender.DEMATERIALISATION Dematerialisation is a process in which you can convert physical share certificates into electronic shares. the client’s blocked balances are debited. dispatches the same to the client and simultaneously electronically confirms the acceptance of the request to NSDL. which too has a beneficiary account with a Depository Participant. If the loan is not repaid when due. Shares should have been transferred in your name / joint names before sending it for dematerialisation. This is as per the Depositories Act. A client (pledged) having a beneficiary account with a Depository Participant can pledge securities in electronic form against loan / credit facilities extended by a pledge. REMETRIALISATION: It is the process by which a client can get his electronic holdings converted into physical certificates.However. The Issuer / R& T agent then prints the certificates. The client has to submit the rematerialisation request to the DP with whom he has an account. 1996. when you buy shares you may receive delivery in the demat form as per the option of the seller. The DP enters the request in its system which blocks the client’s holdings to that extent automatically. . You have the option to hold shares either in the physical OR in the dematerialized form. PLEDGE: To deposit personal property as security for a personal loan of money. Thereafter.
Copy of Driving License. An account number will be allotted to you which have to be quoted in all your future demat related correspondence with Karvy. Step 4. Step 2. Submit a dematerialization request form (DRF) for the conversion of the shares certificates into electronic form. Driving License. Passport. Step 3. Account opening forms are available at all karvy centers fill up the account opening form and submit the same with some formalities. you have to submit the duly filled in Account Opening form along with the following documents: • Residential Proof . Moreover.no. Telephone Bill.Copy of Ration Card. Passport or Ration Card • Why to open a demat account with karvy? Karvy is India’s premier financial institution.And also has many achievement with over 10 lakh investors having entrusted to keep stock there. an appropriate entry is made into your demat account.HOW TO OPEN KARVY DEMAT ACCOUNT Step 1.1 registrar and ISO 9002 company in India . the account should be opened in the same order of names. It was setup in1982 and today has and first depository participants . Electricity Bill or Rental Agreement Photo Identity Proof . After the necessary verification has been done by the registrar/ company. If your shares are held in joint names. FORMALITIES THAT ARE REQUIRED TO BE COMPLETED TO OPEN A ACCOUNT:To open a Depository Account. you have the convenience of operating you demat account from any of the karvy centers spreading across 46 cities in India .
When you share in the depository mode. Transfer the shares in the electronic form from one account to another.in order to sell shares in the demat mode you need to provides your depository with the number of shares sold by you. rights etc. similarly provide the depository with the details so that shares purchased will be credited to your account. Give electronic credit of new share allotments such as public issues. Convert your electronic holding into physical holding (which is called "rematerialisatoin of securities. It is advisable to give a standing instruction at the time of account opening to automatically receive the credit to your demat account. you can buy and sell shares in electronic form . • • • • • Buying and selling of shares by karvy’s Demat account: After you open an account with karvy.Online Demat service in karvy: Karvy provide facility to online demat services Karvy’s electronic Custodial Services are: • Convert your physical holding into electronic holding (which is called "dematerialisation" of securities) Keep custody of your holdings in electronic form. Facilitate pledge of your electronic securities. The debit or credit to your account is affected immediately after the se Benefit by selling demats shares:- . you must. bonus.
Status of request: you can also get status of your transactions by status or Requests. This is in addition to the 0. This is unlike the average 30 to 40 days taken in receiving back physical shares from the R&T Agent and sometimes with objections. How will I know that karvy has updated my account after each transaction? Karvy will provide you a statement account periodically. Payments.Further.Brokers have no fear of bad delivery while selling demat shares. By demat account you can get following facilities:- Transaction statement: you can view transaction in your account for a period of 15 days.50 for transfer of shares worth of Rs. waivers etc. client address. Why should I buy shares in the demat form”:The single biggest reason over buying shares in the physical form is that demat shares credited to your account within 2 to 3 days after the end of the settlement. Due to this. are available in customer ledger. bank account details for a give client id. Personal details: provides your various client related information like client name.50% stamp duty savings.. .1ttlement. they offer lower brokerage to you. Various options are available in transaction statement when you want. account type.. joint holders name. which works out to Rs. possibility of loss or theft of the certificates is eliminated. Customer ledger: all your financial transactions pertaining to your demat account like Bills. resulting in saving of costs and follow up.As bad deliveries are eliminated shares is not returned due to objections.
DRF In order to get your shares converted from the physical to the electronic form. This request form is called a DRF or a Demat Request Form. you have to submit your certificates alongwith a request form asking for the conversion. .
2..2. Rs. 1.DEPOSITORY SERVICE CHARGES FOR RESIDENTS RETAIL CUSTOMERS AND CORPORATE: S no. Closure of account.2 Rs.20) request). 35 Rs. Extra for each certificate. 9. 2 Rs. Charge Head Standard Frequent/ Sub-brokers Rs.o2 % instruction Rs 10 R. Rs. 12. 10 per ISIN 8.25 per ISINs will be assume to have one per quarter ISIN) Agreement stamp paper 4.20 .300 Custody Fee( an A/c with ISINs Rs. Rs.02% each debt Rs.. 35 Rs.20 Nil Min 0.100 RS. Rs. 7. Off-market 0. 20 Extra charges for processing of Rs. 13. 2.10 ) for each Rs. 10. Buy- Market and rs. 20) (Min confirmation/ invocation (%Of Rs. quarter As per respective As state Act respective state Act Nil 5.20 Nil o. 3. 100 Annual service charge.0. 11.. Sell –market and off – market …………………… (%of transaction value of each …. 500 for instruction ………………. Rejection / fails.25 per ISIN per per Charges A/c opening.10per IsIN / TIFDs Submitted late (%of transaction value ) * On the execution date Rs. (Min ) for 5 Min 0. Addition account statement. (accepted at clients risk ) For each request form.20 Rs.02 %( Min. Dematerialization. Pledge creation / closure/ value for each ISIN in each ( Rs.02% Rs. 500/for (%of transaction value of each 20) ISIN)-maximum debt instrument. Rs.04%( IsIN)-Max instrument 6. Rs.1250 RS.
8/-per debit instruction nil for commercial paper and short term debt instruments. Any service. for any reason whatsoever. The notice may be given by ordinary post or by an advertisement in a national daily. Karvy reserves the right to revise the tariff structure from time to time with a notice of 30 days. 10/-per certificate Rs.resumption of services in such cases.25/-per instruction Custody Fee( on the basis of Rs.NSDL CHARGES ARE CHARGEABLE EXTRA AT ACTUAL . will be charge separately as per the rates applicable from time to time.Market Rs. Remat Pledge Creation Rs. There will be a charge of Rs.PRESENT NSDL CHARGES ARE: Sell-Market and Of . 1/-per ISINs ISINs in the account on the last Saturday of each month) The value of shares and charges and calculated as per NSDL formula and rates. which is not mentioned above. . There will be a charge of Rs. The depository services are liable to discontinuation if Karvy is unable to recover charges from the customer. 100/.100/-for dishonor of any cheque .
customers and public to the marketer though information. or an advertising evaluation. c. Types of research The customer research was carried out in two phases: a. a product preference test. b. They may request a market survey. which should be kept in mind to conduct a marketing research in a perfect manner. d. generate ad evaluate marketing actions :understanding of marketing as a process. Marketing research:Marketing managers often commission formal marketing studies of specific problems and opportunities.used to identified and monitor marketing performance and improve define marketing opportunities and problems. Effective marketing research includes five steps. a. Present the findings. Collect the information. According to advance learner’s dictionary of current English the definition of research is:“A careful investigation or enquiry especially through search for new facts in any branch of knowledge” 1.RESEARCH METHODOLOGY The main objective of a research is to find out the truth which is hidden and which has not been discovered. An exploratory research was carried out to know what customer looks for in financial company and whether customers are satisfied or not with there products . Define the problem and research objective. Marketing research is the function which links the consumers. Develop the research plan.
Sometimes individual makes the observation on the other occasions mechanical devices note and record the desired information. Secondary data has helped in collecting information regarding history of the company. division of the company etc. a. Secondary sources. campaigning. Questionnaires:.b. When questioning researches collects data ask questions. Primary data has been collected through wall –structured Tele marketing. of market position of other financial companies TOOLS USED Whatever we design of research study it is necessary to collect relevant data. .It is the basic methods of collecting data in marketing research . SOURCES OF DATA The data needed data this study has been collected from two main sources :- 1. Primary sources. They keep track of the objects or actions in which they are interested. Questionnaires are the basis method of collecting data in marketing research. theus it is useful to consider methods of collecting data and the quality of information produced. the other was a diagnostic study to identify the factors responsible for satisfactions or dissatisfaction of customer . 2. direct interview method. Questionnaires are distinguished by the facts that asking question to people who have the desired information collects data.
offices. I prefer personal interview method to get the necessary information from the people. The data was collected through personal interview by asking the questions. c.To get information I also use this method by calling them through telephone in their homes. Contact methods:. b. The questionnaires were filled by using tested personal interviews. institutions etc.to get information contacts is necessary it can be either by telephone or by personal contacts. Telemarketing:. and made them aware from the demate and the financial product.In this study the data was collected by means of questioning since the method of observation is also used for checking the awareness regarding the financial products. .
To know the satisfaction/dissatisfaction level of consumers towards the financial companies. Not financially support given by the company. 4. So an investor finds himself satisfy when he get services at there home and in the because share market is the moist volatile market. To know the potential market of the karvy. 3. An investor as to decide in this electronic trading environment where he is sake with his share holding and where we can get best service at minimum cost. To know the opinion of the consumer regarding the demate and financial product.OBJECTIVES OF THE PROJECT 1. . So my study is about whether the consumer is satisfied with all these services that he is getting from different depository participant in Morena and Gwalior Consumer satisfaction can be defined as more that expected that is one get more what he is expecting. LIMITATION Due to short time I was not able cover all area. Due to lack of awareness and interest on the part of respondents created problem in the collection. To know what consumer look for while denmating their shares. To know the factors responsible for the satisfaction/dissatisfaction of the consumers 5. SIGNIFICANCE This area demands maximum benefits at minimum cost. 2.
City. 2.The questionnaire is fill up the 75people. 3. 4. the purpose of data collection is know the satisfaction of customer towards the Demat services in Gwalior . Dissatisfaction ground. In data collection I asked the some question about the satisfaction of customer toward the demat services. No of a/c opened in Morena.DATA COLLECTION: I collect the data through questionnaire. DATA ANALYSIS I have analyzed the data in following manner using following satisfaction and dissatisfaction grounds:1. Rating among companies. Choosing criteria. SAMPLING APROACH There are basically two approaches to sampling:- . which is fill up by the people of the Morena and Gwl.
b. Description of the coverage. Random number was generated for selecting the sample. The sampling for the Customer’s Survey was selected by random sampling. A sample size of 50 customer’s survey. Probability Sampling.a. . c. I have covered the local area of Morena.
2. Name Gender Occupation Age Yes 60% No 40% 70% 60% 50% 40% 30% 20% 10% 0% 60% 40% Series1 Yes No B) Do you know about the demat account ? Yes 40% No 60% .CUSTOMER SATISFACTION 1. 4. 3.
70% 60% 50% 40% 30% 20% 10% 0% yes No 40% Series1 60% (C) Why do You invest in share market? Profile For general Other(tax investment saving) 10% --- 90% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 90% Series1 10% 0 Profile For General Investment Other (Tax Savings) D) What do you think Demat account is safe? Yes 40% No 20% Can’t say 40% .
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 40% 40% 20% Series1 yes No can't say D) Why you choose Karvy Demat service? Good will 25% Charges 30% Service 20% Safety 25% 35% 30% 25% 20% 15% 10% 5% 0% go od 30% 25% 20% Series1 25% w ill rg es Se rv ic es E) What type of Karvy Demat service? Highly satisfy Satisfy Dissatisfy C ha Sa f et y .
60% 30% 10% 70% 60% 50% 40% 30% 20% 10% 0% highly satisfy satisfy Dissatisfy 10% 30% Series1 60% F) Reason for Dissatisfaction:Charge Less Lack Awareness Trading 20% 70% of Recently 5% 5% 80% 70% 60% 50% 40% 30% 20% 10% 0% C ha rg es ar en es s 70% Series1 20% 5% 5% ra di ng of T aw Comparative study of Demate Account investment (occupational investment) Le ss La ck Re ce nt ly .
OCCUPATION Service group Business group Other INVESTMENMT 45% 40% 15% .
Other group people like agricultural are not aware and interested in share market. . 2. The money problem with share market a big problem 3.Comparative study Demat account awareness*(Age group) Age group 20-30 year 30-40year More than 40 year Awareness 20% 40% 40% FINDINGS 1. Trading problem is also a big problem. 4. People are interested in share market by but they are not much aware about the share market procedure.
Karvy gaining good response in the demat field by providing good services. 2. I concluded by this that research that services and returns got more importance than goodwill. They should try to provide some extra services to their customers. In the last six month it has opened the maximum number of Demat account at the time of new public issues than any other companies. 5. 4. CONCLUSION Concerning my project title “CONSUMER SATISFACTISFACTION REGARDING DEMAT SERVICES IN MORENA” the survey conducted by me as I found that the consumer satisfactions the only way for the success of any organization in the present time. 3.RECOMMENDATIONS The detail study of the project idea to the following recommendation:- 1. And I came to the following conclusion which is as follows – 1. Response was very good from the customer regarding financial product because in this time every one wants more return on less investment and in case of demat they want true time to open the demat ( like at the time of issues ). 2. I also conclude that many financial services at one place is the another reason of its popularity . The company should come up with some good strategies to create awareness among people regarding the financially Demat. . The company should concentrate more on after sales services. 4. 3. The company as soon as possible should try to convert itself into a bank so that many people come in contract and joint with company.
Research Mythology.karvy. Prentice Hall inc. Consumer Behaviour. Publication. Kanuk & Shiftmen.nsdl .R. Publication Sultan Chand & Son Publication. Websites:www. Marketing Research. Sharma D.com Magazines: Business world. 3rd Edition. 3rd Edition. Tata Mc Graw Hill Publcation. Kotler Philip Marketing Management. Kothari C. New age Publication.com www. 2. 4.D. . 3. News paper Business line. 4th Edition. millennium Edition.BIBLIOGRAPHY Books: 1.
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