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The making of any report calls for contribution and cooperation from many others, besides the individual alone. It is the result of meticulous efforts put in the by many minds that contribute to the final report formation. Several eminent people at DELHI METRO RAIL CORPORATION LIMITED. (DMRC) have made valuable contributions to this report through their inputs. I duly acknowledge my gratitude to each one of them. I am grateful to the IRPS, Jt. General Manager (R&T) Shri.S.K Sinha who allowed me to conduct my project on TRAINING NEDS &ANALYSIS. I am also grateful to Shri. Ashutosh Chaturvedi (HR Executive) for his active support, guidance and cooperation and timely help during the completion of the project. And I would like to express my sincere thanks to Shri. Mukesh Kumar (Training coordinator). I acknowledge my deepest sense of gratitude to them. I would like to express my deep gratitude to Ms. Sheweta Verma (Labor Relations Officer) for her continuous support to take up the study and understand its complexities. I acknowledge my deep indebtedness to my academic head Pro. A. BASU (Cosmic Business School) for his invaluable suggestions and encouragement during the completion of the project. I would also like to thank Ms. Charu (placement cell officer) who helped in getting me internship and gave me an opportunity to accomplish individual live project. At last, I would like to acknowledge all those who helped, directly or indirectly, at various areas in completing my project and related study and made my training a wonderful experience.
Training is a planned program designed to improve performance and bring about measurable changes in knowledge, skills, attitude and social behavior of employees. It makes the employees versatile, mobile, flexible and useful to the organization. Training needs analysis considers the organizational context of the training requirement, user of training, the context of documentation used in training, the suitability of the training to resolve the identified organization/Performance problems /needs &lastly, readers encouraged to conduct a cost benefit analysis of training. Training needs analysis addresses immediate requirements & generally long term strategic goal for each staff member to build their skills gradually. Successful training implementation is the key factor for staff productivity & positive morale. Participants learn appropriately depending on their preference of style and approach and this is crucial when considering the ever changing work environment. I conducted training need analysis and implement training in conjunction with organization’s strategic goals and vision of an organization capitalize the potential knowledge wealth of staff, this in turn , increases the profile of the organization in the productivity and the organization can utilize the capabilities of the staff better. The topic in this project throws light on every important aspect i.e. training needs and analysis. TNA occupies an important place in industrial progress for its organizational effectiveness and for development of employees. Due to advancement in technology, this aspect is very important to evaluate performance not traits for bringing an effective basis for the management by which management can judge the individual’s contribution to organizational needs and objectivity for achieving these, organizational needs information which can allow it to make valid decisions and to aid continuous interaction between supervisor and subordinate.
PROCESS OF TNA : DIAGRAMATICAL REPRESENTATION:
SOURCES OF TRAINING NEEDS
SOURCES People INTERNAL TO ORGANIZATION Potential trainers. Supervisors. Upper level managers. Personal changes (new hires , promotions). Job task changes. Changes in the performance standards. Changes in the performance standards. Equipment changes. Analysis of efficiency indexes (e.g. Waste, downtime , repairs, quality, control ). EXTERNAL TO ORGANIZATION Training in other organizations. Consultants. Professional associations. Consultants. Government regulations.
Organization Changes in organization mission. Mergers and acquisitions. Change in organization structure. New product and services. Analysis of organizational climate. (e.g. grievances, absenteeism, turnover, accidents).
Government regulations. Outside consultants. Pressure from competition. Environmental pressures (e.g. political, economic, demographic, technical ).
Chapter 4 includes the Research methodology of the project. Chapter 10 includes the limitations faced during the study. Chapter 3 includes about the company profile of other participating organizations.BASIC CONTENTS OF THIS PROJECT INCLUDES: Chapter 1 includes introduction of the project. Chapter 12 includes the sample of the questionnaire submitted to the participating Organizations. Chapter 7 includes the analysis of data collected. Chapter 2 includes about the Delhi Metro Rail Corporation (DMRC). Chapter 5 includes data collection. 6 . Chapter 6 includes graphical representation of the data collected. Chapter 11 includes the various sources from where the data was collected (bibliography). Chapter 9includes the recommendations made to the organization (DMRC). Chapter 8 includes the conclusions of the study.
Specific objectives 1) To find out the problems that exist in the current TNA system 2) To give suggestions for further improvements in the existing TNA system of DMRC 3) To get an idea of how to make TNA system more effective so that it can suite to the emerging business environment.OBJECTIVE OF THE STUDY The main and specific objectives of Training Needs &analysis study are as follows: Main objective To study the existing Training Needs &analysis system in Delhi Metro Rail Corporation (DMRC) vis-à-vis other organizations. 7 .
Delhi is no exception and the population of Delhi stands at 13. Indian Railways. DELHI METRO India is witnessing an unparallel pace of urbanization. While bringing out extensive data describing the traffic and travel characteristics.5 km. Feasibility Report on Integrated Multi Modal Mass Rapid Transport System of Delhi (IMMRTS) prepared by RITES recommended for threecomponent system comprising of Rail corridors. The system comprised of 36 Km of underground corridors aligned two axes NorthSouth and East-West Corridors and 96 Kms of surface rail corridors. has reviewed the above schemes.8million as per the last census. Metro corridors and dedicated bus way totaling to 184. Metropolitan Transport Team (MTT). The Central Road Research Institute (CRRI) undertook the first exhaustive study on traffic and travel characteristics of Delhi in 1969-70. subsoil exploration were conducted on four specific trunk routes and by the side of existing railway tracks and recommended for taking up pilot projects.5 Km and further addition of 14 km increased to 198. MTT sought for some modifications to recommendations of CRRI and planned for a well knit Mass Rapid Transit System for the capital city of India. set up by the Ministry of Railways. it developed mathematical models to project travel demand. As a part of the techno-economic feasibility study. Government of India) prepared an engineering plan to construct the MTR system. The main mode of public transport in the city continues to be 8 . The total network contains 16 sections to be implemented in a sequence based on passenger kilometer carried per kilometer length of each section.INTRODUCTION TO DMRC The history of planning a Metro Project for Delhi dates back to 70's. it recommended for a Mass Rapid Transit Network for Delhi. Metropolitan Transport Project (MTP-R. By examining several alternatives.
feeder buses for metro stations have been planned. the population today stands at 13. Delhi Metro has turned out to be a trendsetter for such systems in other cities of the country. Ideally. The company is hopeful that with the extension of route length in the near future. Perhaps. For the capital city of Delhi. With the flagging off. an alternate mode of modern transport system is now available. Delhi Metro is being constructed as a world class Metro.8 million. the position will improve substantially. As of 9 . Unique feature of Delhi Metro is its integration with other modes of public transport.The work on the first phase of the project commenced on 1st October. the population of Delhi was a mere 0.6 million. THE CHANGING FACE OF DELHI Delhi became the capital of India in 1912. 1998 and is slated for completion by September 2005. In short. it was a clean.Tis Hazari section. of the inaugural train by the Hon’ able Prime Minister on the Shahdara .road based .The dream of Delhi citizens to have a modern metro system is fast becoming a reality. beautiful city where every one loved to live. To increase rider ship of Delhi Metro. To ensure reliability and safety in train operations. the process of urbanization was the fastest in Delhi and as a result. it is being equipped with the most modern communication and train control system. because of this reason alone. To solve the transportation problem of the city a Master Plan for providing a Metro System has been drawn up to be completed in four phases by the year 2021. In those days. The financial year 2002 has been an eventful year for the history of entire nation. a new era in urban transport has begun. many State governments have already evinced interest to get technical help from Delhi Metro to set up metro systems in their major cities. Even when India got independence in 1947.With the result the city roads have become highly congested and the pollution levels and the road accidents have gone beyond acceptable limits. Delhi should have had a Mass Rapid Transit Network of at least 250 K m s. enabling the commuters to conveniently interchange from one mode to another. Of all the cities of the country.
7 million transit trips per day of which no less than 62% are by public transport. Among public transport options.5 kms to meet the traffic demand up to the horizon year 2021. 99% are road-based and only 1% is rail-based.7 billion. The government gave clearance for taking up the first phase of the Metro system covering three lines spanning 65.0 31 10 .0 VishwavidyalayaC. Line 3 IndraprasthaBarakhamba Road-Dwarka Sub City 32. would run parallel to the existing railway lines on which suburban rail services are already operating.THE ANSWER TO DELHI’S TRAFFIC WOES A comprehensive traffic and transportation study completed in 1990 brought out the urgent need for a rail-based transit system comprising a network of underground.0 Elevated (in kms) 17.0 10 2.now. Out of these corridors .17 29. METROSYSTEM. elevated and surface corridors of 198.120 kms. The details of three lines are as under: Line no. The revised Master plan for Delhi metro has recommended a Metro Network covering 330 kms to be implemented in four phases. the city witnesses about 11.93 0. despite the fact that Delhi has 144 route kilometers of rail tracks converging into the city from five different directions.5 Stations 18 Line 2 11. a study was concluded to critically examine the needs of the city and update a Master Metro Network. Since it would have been much more cost effective to augment the capacity of the existing suburban services.Sectt.0 0.0 U/G (in kms) 0.0 0.10 kms with a completion cost of 105.50 At-Grade (in kms) 4. Line 1 ShahdaraRithala Total length (in kms) 22.1 11.
43 4. 10 additional sets if train have been ordered.17 47. 2006 and phase 1 of the Metro is now fully operational. 11 .10 13.5 59 The construction of these three lines was completed in November. Punctuality of nearly 100% is maintained almost everyday. which operate from 6 am to 10pm everyday. the Central Government and the Delhi State Government registered a Company under the name Delhi Metro Rail Corporation Limited (DMRC) in May 1995 with equal equity participation by the Central Government and Delhi State Government. The Delhi Metro currently has 60 train sets of four coaches each. To cater to the increasing Traffic.Total 65. DELHI METRO RAIL CORPORATION For implementation and subsequent operation of the Delhi MRTS.
General Consultants comprising a consortium of five international consultancy company companies have been appointed and they have been in place with effect from 14.e.WORLD METRO SCENARIO In developed countries. 12 . the planning for a Mass Rapid Transit System generally starts when the city population crosses the 1million mark. The consortium consists of: Pacific Consultants International of Japan (Leader) Parsons Brinkerhoff International of USA Japan Railway Technical Services Tonichi Engineering Consultants of Japan Rail India Technical and Economic Services. CONTINENT Europe North America South America Africa Asia India (kolkata) World Average LENGTH OF THE LINES (IN KMS . with a length of 16.5Km. India had a Metro Rail facility in one city i. Prior to the launch of the Delhi metro. planned extensions to the Mass Rapid Transit System are vigorously initiated. Kolkata.09. The system is in position by the time the city population is 2-3 million & when the population exceeds 4 million or so.PER MILLION PEOPLE IN THE CITY) 38 23 8 1 10 2 19 GENERAL CONSULTANTS To assist DMRC in the implementation of the project.1998.
Manmohan singh .7kms Tis HazariInderlok section on 3rd October.2002 followed by the 4. thre second section of the underground corridor 13 . 1998 and phase1 of Delhi Metro consisting of three lines and 65. Govt.Tis Hazari being inaugurated by the Prime Minister of India on 24th Dec.2004. which roughly works out to 5% of the project cost.8 kms Inderlok – Rithala SECTION ON 31ST March .2004. 2003 and the 8. The first underground section between Vishwavidyalaya and Kashmere gate covering a distance of 4kms was inaugurated by Dr.5kms between Shadara. of India Govt.Prime minister of India on 19th December . of National Capital Territory of Delhi Property Development Interest Free Subordinate debt towards land cost 14% 14% 7% 5% Japan Bank for International Cooperation (JBIC) Loan 60% THE JOURNEY THUS FAR Construction on the Delhi Metro Project began on 1st October.10 kms is now fully operational. Line-1 was opened in three stages with the first section of 8.FUNDING PLAN 28% of the project cost is to be financed through Equity Contributions subscribed equally by the Central Government and the State Government. The two Governments have also agreed to give an interestfree subordinate loan to cover the cost of land acquisition.
Kashmere gate and Rajiv Chowk are interchange stations where the passengers can change from Line-1. Line No. while flexible catenaries are used on Line No.2005.3. Telecommunication: State. Signaling: Continuous automatic signaling with automatic train supervision and protection has been planned for all the three lines along with cab signaling.of.the-art fibre optic Transmission system of Delhi Metro.2 and for curved 14 . Dr. Rolling stock: 3. The Rolling Stock has stainless steel shells. 2006. Manmohan Singh. National Advisory Council on 2nd july . another 6. digital exchanges.between Kashmere Gate and central Secretariat was inaugurated by Mrs. Wide light weight modern state-of.2 mtrs . direct line communication for train operations. Close Circuit Television (CCTV) for underground Line No.2 and 3 have 25 KV AC traction. On 31st March. Underground line no. An eye view on system parameters Traction: Line No 1.5 kms and 6stations were added to Line-3 with an extension of the Line into dwarka sub-city and on11th November.the-art coaches with 8 cars (4 cars in the initial years) train formation are being used. VVVF control. 2 and underground portion of Lie-3 are provided with 25 KV rigid catenary system.81 km extension linking Barakhamba road with Indraprastha was completed and opened for the passenger traffic.Dwaka on 30th December 2005. The prime Minister of India.2006 the 2. Phase 1 of Delhi Metro was completed with the commissioning of Line-3.2 is being equipped with Automatic Train Operation System (ATO). The System comprises of TETRA digital mobile radio. Sonia Gandhi .1 and elevated portion of Line No. chevron rubber/air bag suspension system and regenerative system. which are equipped with 3-phase AC motors. Chairperson . The Automatic Train Operation has been introduced for the first time in India.Line -2 and vice versa. inaugurated this line from Barakhamba Road.. with this DMRC successfully completed Line-2 (underground corridor) between Viswavidyalya and Central secretariat covering a distance of 11kms .
6/. other scheduled trains will automatically stop at a safe distance away to avert collision. centralized Public Address System and Public Information Display system.22/.200/.70/. Tourist Cards are for unlimited travel over a short period of time.as the minimum fare and Rs.refundable deposit is to be made at the time of buying a Smart Card. and reversible) have been installed to help people enter and exit the stations quickly.6”) with UIC 60kg Head Har4dened rails and Vossloh fastenings without ballast. the Metro System is geared to evacuate all passengers within 5.rs. Ventilation and Air conditioning: For the comfort of passengers. from underground stations. exit.100/. Track Structure: The Delhi Metro has been built on broad guage (5’. Metro passengers face the option of using contact-less smart cards and contact-less tokens. the date of purchase or the date of recharge whichever is later. master clock. The hi-tech. Available with one day and three day validity periods for Rs. Automatic flap type ticket gates (entry. There are two types of cards – one is Stored Value Card and another Tourist Card.platforms in Line No. Stored value Cards are available in the denomination of Rs.respectively. Travel on the Metro will cost the commuter Rs. Fare Collection the 21st century way: The Ticketing system is fully automatic.200/. trains and all underground stations will be air conditioned and the tunnels 15 .and Rs. Operational Control Center (OCC0 ensured that if a train breaks down on track. The token can be used for a single journey whereas smart cards are for multiple journeys. In the unlikely event of an emergency. The convenience of Park & Ride: Parking facilities are available at Metro Stations for private vehicle owners who can park and ride on the Metro.5mtrs. World Class Safety Standards: The world’s most sophisticated and advanced safety measures have been implemented in all Metro9 Stations and trains. A ten percent bonus will be available to passengers whenever they buy or recharge their Smart Cards.. Special feeder buses are also provided for the benefit of the commuters.1. from elevated stations and 4mts. Rs.100/.and Rs.as the maximum fare depending upon the distance traveled by the passenger.and are valid for 1 year fro.500/.
000 to 75. Traction and Track technology. The New Austrian Tunneling Method (NATM) has also been used. Telecommunication. Patel Chowk and Central Secretariat. Khyber Pass and Najafgarh. The ventilation and air-conditioning arrangements in the tunnel and underground stations are so designed that emergency ventilation. Two types of State-of. Chandni Chowk. Civil Lines. Indigenization – International Technology with an Indian edge: The Delhi Metro is absorbing the latest technology in the field of signaling. Central Secretariat and Old Secretariat and EPBM (Earth pressure balance machines) for boring through softer soil.ventilated. will continue to be maintained from the standby generators. when required. (BEML) at Bangalore in India are being inducted into the Delhi Metro through gradual indigenization. Vidhan Sabha. Depots: Three Maintenance Depots are located at Shastri Park. A maintenance depot along with the coach stabling facilities for the underground line has been made in the Khyber Pass area. Rolling Stock Manufacture. The 11kms long section has ten stations at Vishwavidyalaya. These are the Rock TBMs for boring through Quartz ire rock sections encountered at places like Chawri Bazaar. Automatic Fare Collection System. A Marvel of innovative construction =========================== High Tech ‘underground’ Progress: The Underground section of the Delhi Metro Project between Vishwavidyalya and Central Secretariat has been developed using the latest International Technology. Chawri Bazaar. Local vendors are being encouraged to absorb new technologies in other areas also. Kashmere Gate.000 passengers per hour each way. The manufacture of Modern Rolling Stock has already commenced in India after the initial import coaches and Rolling stock being made by Bharat Earth Movers Ltd.the art Tunnel Boring Machines have been used for boring tunnels after conducting geological studies of the earth. 16 . The frequency and system capacity: Train frequency of 3 minutes during peak hours has bee proposed on both the corridors to enable carrying 60. New Delhi.
Besides lower maintenance and higher safety. thus minimizing the need for track maintenance and also reducing the running dimensions on structures. Mobile connectivity while traveling inside the train and at the stations.new heights of achievement: The building of the two track – Metro Rail Bridge across Yamuna exemplifies the expertise. 17 . planning and attitudinal excellence that has gone into making of the Shahadra – Tis Hazari Section if the Delhi Metro Rail Network. Close Circuit Television coverage of Underground Stations to ensure safety and security of Commuters. generally at a height of 10mts from the ground . viaduct. the Delhi Metro Rail is on “ballastless tracks” on the elevated viaduct and the underground corridor. This construction technique is ideal for busy cities because it allows construction without any major disruption of traffic. The State-of –the-art. which is built on single piers. for two tracks across the river Yamuna. Elevated Section – raising the benchmark The Metro consists of an elevated viaduct. Since the bridge is advanced by sections. unlikely conventionally built bridges. was completed on 2nd February. Extremely Modern Train Operations and Signalling System with Automatic Train Operations (ATO) being introduced for the first time in India.2001 in a period of just 30months by using a special technique called “Incremental Launching”. this promises minimal vibration and greater riding-comfort for passengers. The carrying Capacity of the lifts have been increased to 13 persons in the Underground Section. Ballastless Tracks – tomorrow’s technology. Lifts and escalators at all Stations. there are no joints and this has also ensured a smoother journey for commuters. 553 meters long continuous. singles pre-stressed box girder. using the segmental construction technique.The Yamuna Bridge. generally in the center of the road to enable smooth traffic flow. today: A showcase of the latest in railway technology. Special features of the Underground Metro: All Underground Metro stations are Air conditioned.
At present.50 km long corridor. 18 .11 kilometers with 79 stations.90 18. The total length of the bridge is196.55 20.50 20. DMRC has now started construction of the second phase of the project. City Centre Yamuna Bank-Anand Vihar Vishwavidyalaya.20 6. As the route connects the Airport. check –in-facility will be available at New Delhi and with the bus station at Connaught Place.Jahangir Puri Inderlok.16 121.16 2.30 19. which is scheduled to be completed before the Common wealth Games in 2010. PHASE II After completing Phase I of the Delhi Metro nearly three years ahead of schedule.Technological extra-dose! DMRC has built India’s first extra dosed bridge near Pragati Maidan.50 2.10 6.11 Future plans Airport link: Delhi Metro is planning to link New Delhi to the Airport through a 19.Kirti Nagar-Mundka Central Secretariat-Sushant Lok Dwarka Sec 9-Dwarka Sec21 New Delhi-Airport Anand Vihar-KB Vaishali Central Secretariat-Badarpur Total Length* (Km) 3.3 meters an it has a 302 meters radius curvature as required by the alignment. Section Shahdara-Dilshad Garden Indraprastha-New Ashok Nagar-Noida Sec 32. The main span of this bridge is 93 meters long and does not have any piers to support it.The detailed project report of Phase II has finalized routes with a total length of 121.10 15. The total journey in this high-speed corridor would take jus t 16 minutes wit h trains running up to 135kmph and will have just two stations between at Shivaji Stadium and Moti bagh. there are only 26extradosed bridges in the world.
19 . Ahmedabad . Consultancy Today. whereas routes connecting Faridabad & Bahadurgarh are yet to be sanctioned. have also shown interest in understanding our technology techniques. Apart from these. Ireland. kolkatta and Kochi Metros. DMRC has already prepared Detailed Project Reports for Bangalore. West Bengal and Kerala. Ghaziabad. Gurgaon and Noida corridors have already been approved. etc. Bahadurgarh. Indonesia. Delhi Metro is visited regularly by personnel wanting to understand how and what makes DMRC tick. Bangladesh. At the behest of the State Governments of Andhra Pradesh. Metros in other Indian Cities. Faridabad etc to the main city. Maharashtra. Gurgaon. Mumbai. Countries like Pakistan. Metro’s management techniques have aroused the curiosity of a host of organizations. the State Government of Tamil Nadu has also approached DMRC for preparation of a Detailed Project Report for Chennai Metro.Metro in NCR Delhi Metro is connecting areas like Noida. Sri Lanka. Hyderabad. Syria. Gujarat.
PHASE-I &PHASE-II 20 .ROUTE MAP.
optimize the use of energy and cause minimum impact on the environment. • Strive for continual improvement in our environmental policies. whose benefits will pervade over wide sections of the economy. 21.BENEFITS OF THE PROJECT ========================================================== Creating a better environment: Delhi Mass Rapid Transit System (MRTS) is essentially a ‘social sector’ project.5 billion per year. • More comfortable & safe travel for the commuters. • Comply with applicable local and national environmental legislation. contractors and metro users. This would mean: • 2. processes and procedures. • Saving in fuel cost worth Rs. DMRC’s Environmental Policy • Adopt environmental –friendly methods and practices so as to cause minimum inconvenience to the public & prevent ecological degradation. • Saving of 2 million man-hours per day due to reduced journey time. • Create assets that are aesthetically appealing. The first phase will generate substantial benefits to the city.IT’S JUST WHAT DELHI NEEDED: . • Improvement in the Quality of life. • Reduction in atmospheric pollution levels by 50%.600 less buses on the roads. • Increasing in average speed of road buses from 10. • Make all efforts to create environmental awareness among our employees. 21 . • Reduction in accident rates. • Conserve and enhance green cover through transplantation of trees and compensatory afforestation.5 km/h to 14 km/h.82 lakh commuter trips per day will be siphoned off the roads.
Delhi Metro gets OHSAS 18001 The Delhi Metro has been awarded OHSAS 18001 (Occupational Health and Safety Assessment sequence 18001) by Registro Italiano Navale India Pvt. We owe it to our future generations. The DMRC Corporate Culture already specifies that the Metro construction should not lead to ecological or environmental degradation 22 . (RINA). Saving Space: Metro will reduce journey time by 50 to 75 percent. Genova. DMRC may be the only operational metro to receive this certificate in such a short span of time.23 lacks rupees per day. Socio-Economic Benefit: With the completion of the first phase of the metro.MRTS Comfortable Travel A feasibility study for introduction of a Mass Rapid Transit System in Delhi was completed in the year 1990 and it recommended a network aggregating 240 Kms to meet the projected traffic demand for the horizon year 2021. The United States-Asia Environment Programme (US-AEP). the New York Mass Rapid Transit System and the Confederation India Industry assisted the DMRC in achieving this certification within 15 months. Ltd. Metro Receives ISO 14001 Certificate The Delhi Metro Rail Corporation (DMRC) has also received the ISO 14001 certificate for establishing an environmental management system making it the First Metro in the World to receive this certification at the construction stage of the Metro. the ci ty of Delhi will experience a net benefit of 437.
23 .and for every tree cut during the construction ten trees have been planted in advance by DMRC as compensatory a forestation. In addition environmental impact assessments are done for every section of the Metro to ensure that the ecological balance is not disturbed by Metro construction activities.
Corporation must project an image of efficiency. Construction activities should not inconvenience or endanger public or leave unsightly scars in the city. Dignity is in performing our duty well. Punctuality is the key word to our culture. Construction should not lead to ecological or environmental degradation. courtesy and "we mean business" attitude. transparency. Organization must be lean but effective. Integrity of executives & staff should be beyond doubt. • To complete the project within the estimated cost (except for inflation). 24 .A vehicle to promote dignity and discipline in the city. Targets are most sacrosanct. Public complaints are to be immediately attended to. • To make it a world class Metro . DMRC’s CORPORATE CULTURE • • • • • • • • • • • Total dedication & commitment to Corporate Mission.DMRC's CORPORATE MISSION • To make the first phase of the MRTS fully operational by March 2005. All our structures should be aesthetic and merge well with the surroundings.
Managing director Director (P) Director (RSE) Director (F) Director (O) Exc.Organizational chart of DELHI METRO RAIL CORPORATION. Director All GM (F) GM (O&RS) GM (M) All CPMs All CEEs CPO CA DY. COS Company Secretary GM (F) CUP JGM (R&T) GM (L) AGM (O) CPRO Training school 25 . Director (AP) Exc.
26 . Controller of Stores GM (F)-General Manager (Finance) CPO-Chief Personnel Officer GM (O&RS)-General Manager (Operation & Rolling stock) GM (M)-General Manager (Maintenance) JGM (R & T)-Joint General Manager (Recruitment and Training) AGM (O)-Assistant General Manager (Operation) Company Profile of other participating organizations.CPM-Chief Project Manager CA-Chief Architect CUP-Chief Urban Planner GM (Legal)-General Manager (Legal) CPRO-Chief Public Relation Officer CEE-Chief Electrical Engineer Dy. COS-Dy.
to serve as a nucleus for nurturing excellence in all aspect of health care. A generous grant from New Zealand under the Colombo Plan made it possible to lay the foundation stone of All India Institute of Medical Sciences (AIIMS) in 1952. All-India Institute of Medical Sciences was established as an institution of national importance by an Act of Parliament with the objects to develop patterns of teaching in Undergraduate 27 .as an autonomous institution through an Act of Parliament .chaired by Sir Joseph Bhore. Among the temples of modern India which he designed. The health survey and development committee . ========================================= AIIMS WAS CREATED IN 1956 TO SERVE AS NUCLEUS FOR NURTURING EXCELLENCE IN ALL ASPECTS OF HEALH CARE. was a centre of excellence in the medical sciences.The AIIMS was finally created in 1956. Rajkumari Amrit Kaur.had in 1946 already recommended the establishment of a national medical centre which would concentrate on meeting the need for highly qualified manpower to look after the nation's expanding health care activities . and immediately after independence he prepared a grand design to achieve it. Nehru's dream was that such a centre would set the pace for medical education and research in Southeast Asia . The dreams of Nehru and Amrit Kaur and the recommendations of the Bhore Committee converged to create a proposal which found favor with the government of New Zealand. an Indian Civil Servant . and in this he had the wholehearted support of his Health Minister. Creating a country imbued with a scientific culture was Jawaharlal Nehru's dream.============================================================= ALL INDIA INSTITUTE OF MEDICAL SCIENCES.
(Hons. 28 . to attain self sufficiency in postgraduate in medical education.Sc.and Para-clinical departments. In the field of medical research AIIMS is the lead. Teaching and research are conducted in 42 disciplines. However. and to attain self-sufficiency in Post-graduate Medical Education. burn cases. Objectives of AIIMS • • • To develop a pattern of teaching in undergraduate and postgraduate medical education in all its branches so as to demonstrate high standard of medical education to all medical colleges and other allied institutions in India. having more than 600 research publications by its faculty and researchers in a year. As provided in the Act. Twenty-five clinical departments including four super specialty centers manage practically all types of disease conditions with support from pre.) Nursing post-certificate) degrees. The Institute has comprehensive facilities for teaching. to bring together in one place educational facilities of the highest order for the training of personnel in all important branches of health activity. AIIMS conducts teaching programs in medical and para-medical courses both at undergraduate and postgraduate levels and awards its own degrees.and Post-graduate Medical Education in all its branches so as to demonstrate a high standard of Medical Education in India.5 lakh population through the Centre for Community Medicine. dog-bite cases and patients suffering from infectious diseases are not entertained in the AIIMS Hospital. To bring together in one place educational facilities of the highest order for the training of the personnel in all important branches of the health activity. AIIMS also manages a 60-beded hospital in the Comprehensive Rural Health Centre at Ballabgarh in Haryana and provides health cover to about 2. research and patient-care. AIIMS also runs a College of Nursing and trains students for B.
Research in medical and related sciences.K. Anbumani Ramadoss Union Minister for H&FW & President. AIIMS Shri. primary. MP (LS) Chairman Member Member 29 . promotive and curative. R. MP (RS) Prof. Dhawan. secondary & tertiary.Functions of AIIMS • • • • • • • Undergraduate and postgraduate teaching in medical and related physical biological sciences. all aspects of health care INSTITUTE BODY Dr. Vijay Kumar Malhotra. Health care : preventive. Producing medical teachers for the country. Nursing and dental education Innovations in education. Community based teaching and research.
Kolkatta Shri. VC.S. R. K. B. SGS Med. HRD Prof. Lucknow Dr. CDRI . SGPGI. Secretary. Director. Kartar Singh. HOD.).K. NBE Dr. Director. R. Shyam Prasad.P. IACS. SGPCI Prof. Dogra. AIIMS Member Member Member Member Member Member Member Member Member Member Member Member Member MemberSecretary Smt. MP (LS) Prof.P. Karan Singh Yadav. DGHS Dr. Delhi University Shri Naresh Dayal. Vice President. Agarwal. Dean (Exam. Jt. P. Deepak Pental. Secretary & FA. Former Director.Agrawal. Special Invitee Secretary. S. T. Srivastava. Health Secretary Dr.) Nilima Arun Kshirsagar. (Mrs. HOD. Bhavani Thyagarajan. Addl. S.S. Director.K. Agarwal. Lucknow Prof. Talwar. Chaterjee.) AIIMS Special Invitee Dr. Special Invitee AIIMS 30 . Chandigarh Prof.D. Surendran. R. MHFW Prof. College KEM Hospital. PGI. Chennai Dr.Dr. Venugopal. Dean. MHFW Dean (Acad. Mumbai Shri Raughbir Singh.
MHFW Dean (Acad.) AIIMS Special Invitee Dr. Venugopal. Kartar Singh Prof. Health Secretary (HFW) Chairman 31 . Talwar Prof.). Anbumani Ramadoss Hon'ble Minister H&FW Shri. T. MP (LS) Shri Naresh Dayal. Bhavani Thyagarajan.K. Director.K. Dean (Exam. Jt. Surendran Prof. AIIMS Chairman Member Member Member Member (Exofficio) Member (Exofficio) Member Member Member Member MemberSecretary Smt.GOVERNING BODY Dr. R.K. Karan Singh Yadav. Dogra. DGHS Shri Raghubir Singh. Special Invitee Secretary. AS & FA Dr. Special Invitee AIIMS FINANCE COMMITTEE Shri Naresh Dayal. R. Shyam Prasad Prof. Secretary (HFW) Dr. R. MP (RS) Dr. P.D. Dhawan. Srivastava. K.
Srivastava.K. MP (RS) Dr. Director. DGHS Shri Raghubir Singh. AIIMS Member Member Member Member Member Member Member MemberSecretary ESTATE COMMITTEE Prof. MP (LS) Shri. R. Karan Singh Yadav. Surendran Prof. Vijay Kumar Malhotra.P. R. Secretary. Shyam Prasad Shri. Agarwal Shri Naresh Dayal. Kartar Singh Chairman Member Member 32 . R. V. Dhawan. R. HRD Prof.Agrawal.S.K. Venugopal. Srivastava.P. DGHS Prof. Malhotra Dr. Director. AS & FA Shri. Nilima Arun Kshirsagar Prof.Prof. Secretary. P. AS & FA Dr. R. R.K. MP (LS) Dr. S. AIIMS Chairman Member Member Member Member Member Member Member MemberSecretary ACADEMIC COMMITTEE Prof.K. Agarwal Prof. HRD Prof. S.S. P.Agrawal. Venugopal. Secretary (H&FW) Prof. Deepak Pental Shri Raghubir Singh.
Dhawan. Agarwal Shri. Director. Venugopal. S. AS & FA Prof. R.K. MP (LS) Dr.K. Srivastava Dr. AIIMS Member Member Member Member Member MemberSecretary HOSPITAL AFFAIRS COMMITTEE Prof. Secretary (HFW) Shri Raghubir Singh. R.P. Shyam Prasad Prof. R. Srivastava Shri Naresh Dayal. P.Prof. MP (LS) Dr. MP (RS) Dr.Agrawal Prof. K.K.K. K. Surendran Dr. Talwar Dr. P.S.P.K. Talwar Dr. AIIMS Chairman Member Member Member Member Member Member Member Member MemberSecretary SELECTION COMMITTEE Prof.K. Venugopal. R. Srivastava Prof. K. Director. Karan Singh Yadav. Nilima Arun Kshirsagar Prof.Agrawal Prof. Karan Singh Yadav.P.K. R. Chaterjee Shri. Shyam Prasad Prof. R. B. Talwar Prof. Nilima Arun Kshirsagar Chairman Member Member Member Member Member Member 33 . Kartar Singh Shri. R.
P Centre for Ophthalmic Sciences Dr. R.Dr. B. Shyam Prasad Member Specialty Centers • • • • • • • Cardio-Thoracic Sciences Centre Centre for Dental Education and Research Neurosciences Centre Dr.R.A Institute-Rotary Cancer Hospital De-Addiction Center Jai Prakash Narayan Apex Trauma Center Departments 34 .
• • • • • • • • • • • • • • • • • • • • Anaesthesiology Anatomy Biochemistry Biomedical Engineering Biophysics Biostatistics Biotechnology Cardiology Centre for Community Medicine College of Nursing Dermatology & Venereology Endocrinology. Metabolism & Diabetes Forensic Medicine Gastroenterology and Human Nutrition Gastrointestinal Surgery Haematology Hospital Administration Laboratory Medicine Medicine Microbiology • • • • • • • • • • • • • • • • • • Nephrology Nuclear Medicine Nuclear Magnetic Resonance Imaging Obstetrics and Gynaecology Orthopaedics Otorhinolaryngology Paediatrics Paediatric Surgery Pathology Pharmacology Physiology Physical Medicine & Rehabilitation Psychiatry Radio Diagnosis Reproductive Biology Surgical Disciplines Transplant Immunology & Immunogenetics Transfusion Medicine (Blood Bank) Urology • 35 .
36 . along with 13 other major banks was nationalized and is now a Public Sector Bank constituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act. Under the provisions of the Banking Regulations Act 1949.5% of the net bank credit.87%.38% and 31. in addition to the business of banking.59% to Rs 6. the Bank can undertake other business as specified in Section 6 of the Banking Regulations Act. Retail credit and SME credit were up by 61.DENA BANK Dena Bank was founded on 26th May. In July 1969 Dena Bank Ltd.979 crore and forms 41.56%. respectively. 1938 by the family of Devkaran Nanjee under the name Devkaran Devkaran Nanjee Banking Company Ltd. 1970.19% and gross advances increased by 27. 1949. Priority sector advances have increased by 23.It became a Public Ltd. In the current financial year the total deposits were up 18. Company in December 1939 and later the name was changed to Dena Bank Ltd.
Milestones 1.92. One among six Public Sector Banks selected by the World Bank for sanctioning a loan of Rs. 6. 4. • Smart card at selected branches in Mumbai. 5.3 crores for augmentation of Tier-II Capital under Financial Sector Developmental project in the year 1995. Introduced Tele banking facility of selected metropolitan centers. 3. One among the few Banks to receive the World Bank loan for technological upgradation and training. 2. Launched a Bond Issue of Rs. • Customer rating system for rating the Bank Services.13 crores in November 1996. 37 .72. Mumbai. Maiden Public Issue of Rs. Dena Bank has been the first bank to introduce: • Minor Savings Scheme • Credit card in rural India known as "DENA KRISHI SAKH PATRA" (DKSP). • Drive-in ATM counter of Juhu.180 Crores in November 1996.
• To promote research and development in natural gas transmission. Also to develop more efficient uses for natural gas. • To plan.GAIL India limited: Subsequent to giant gas finds in the late 1970's to develop the localized natural gas markets. design and construct pipelines. treat. fractionate. • To transport. treatment. • To formulate plans for proper utilization of natural gas fractions in close coordination with the government and concerned industries. purify and market natural gas fractions. GAIL (India) Ltd (Erstwhile Gas Authority of India Ltd). systems and related facilities for collection. fractionation and marketing of natural gas fractions. 38 . India's principal gas transmission and marketing company. was set up by the Government of India in August 1984 to create gas sector infrastructure for sustained development of gas market in the country. the Government of India set up the Gas Authority of India Limited on August 16. 1984 with the following objectives: • Augmentation and setting up of necessary plants and infrastructure facilities for utilization of natural gas obtained from the country or from sea or from other countries. including industrial users. treatment and processing.
LDPE. 11.000 TPA of Polyethylene (HDPE.775 crore (US$2. GAIL is: • An Equity Participant in 12 E&P blocks. Liquefied Natural Gas re-gasification. Propane. The company has also extended its presence in Power. Mumbai and in Andhra Pradesh • An Equity Participant in two CNG/ City Gas Distribution Projects in Egypt 39 . City Gas Distribution and Exploration & Production through equity and joint ventures participations.Today GAIL has expanded into Gas Processing. GAIL is rated among the top 10 Indian companies in terms of profits and revenue according to October 2003 ET 500.000 Kms to offer bandwidth as a Carrier's Carrier in the Telecom sector. Liquefied Petroleum Gas Transmission and Telecommunications. Petrochemicals. The company's turnover in the financial year 2002-03 was Rs. a list of top 500 companies in India compiled by the Economic Times daily. 1. Pentane and SBP • India's largest gas-based Petrochemicals Complex with an installed capacity of 260. LLDPE) • Optic Fibre Cable Network of more than 8.3 MMTPA of LPG. including 11 blocks in India and 1 block in Myanmar • A JV Partner in CNG/ City Gas Distribution Projects in Delhi.639 crore (US$343 million). GAIL is the owner and operator of: • India's largest Gas Transmission Networks (4600 km pipelines) • World's longest exclusive LPG pipeline (1269 km) • Seven Gas Processing Facilities with an aggregate capacity of 1.5 billion) and its net profit Rs.
Marketing network. including 60 work centres. GAIL is writing a new genetic code to achieve all-round excellence in their services towards the people and nature. GAIL is moving forward to build a nationwide network of natural gas pipelines .• A JV partner in a gas-based 156 MW Gujarat State Energy Generation (GSEG) Ltd's Power Plant • A JV partner in Petronet LNG Limited to import LNG and deliver Regassified LNG in the Indian Market.The National Gas Grid .to lead India into a clean fuel Natural Gas Era. technologies and safety. The company has attained a leading status in the Indian business through its all-round contribution to the nation's gas-based economy with a countrywide presence of Pipelines. Plants. Research methodology 40 . The Team GAIL relentlessly strives to exceed the expectations of its customers and endeavors to create superior value for all its stakeholders through the use of the best standards of operations. health and environmental practices. whose average age is 36 years. which is efficiently operated by a young team of less than 3.500 employees.
and evaluating data . 41 . and experiment. Redman and Morey research as a “systematized effort to gain new knowledge”. According to Clifford Woody research comprises defining and problems. concept and symbol for the purpose of generalizing to extend correct of verify knowledge whether that knowledge aids in construction of theory or in the practice of an art. Research is thus on original contributing to the existing stock of knowledge making foe its advancement. is an academic activity and as such the term should be used in a technical sense. In fact research is an art of scientific investigation. It includes overall research design. data collection method and the procedure followed for analysis. In short the search for knowledge through objective and systematic method of finding solution to a problem.Research Design: .a conclusive research using survey method with the help of structured questionnaire was used. One can also define research as a scientific search for pertinent information on a specific topic.Slesigner and M. observation comparison. organizing . D. formulating hypothesis or suggested solutions: collecting. Meaning of Research: Research in common parlance refers to a search for knowledge. Research.Stepenson in the ency6clopedia of social science define research as the manipulation of things.making deductions and reaching conclusion and at last carefully testing the conclusion to determine whether they are fit the formulating hypothesis. as it best conforms to the objectives of the survey. The advance learner’s dictionary of current English lays down the meaning of research as “careful investigation or inquiry especially through h search for new facts in any branch of knowledge”. The following diagram describes the overall methodology (research procedure). It is the pursuit of truth with the help of study.
Drawing up of questionnaire Identification of the companies to be surveyed Approaching the concerned HR head of the companies Collection of primary data: data filled in the questionnaire by the HR heads Collection of the secondary data: company literature.Identification of the project. different books Analysis of data 42 .
Mamoria. The primary data collected through Questionnaire has been tabulated for convenience. PRIMARY DATA The activities under this stage involved: • Questionnaire preparation • Structured Interview with concerned Key Personnel. • Textbooks by K. SECONDARY DATA The resources of secondary data are: • Different websites of organizations covered during study. Data Collection Method: A structured questionnaire was administered personally to the sample respondents. literature. Ashwathapa. ANALYSING THE DATA • • • • Recording of findings and suggestions Qualitative analysis of primary data Graphical analysis of primary data Interpretation of primary data CENTRES TARGETTED 43 . Various other means like companies’ websites.Primary and secondary data has been collected though a structured Questionnaire and company literature respectively.B. • Getting Questionnaire filled by concerned Key Personnel in Hr department.2. • Organization manuals. reports etc. C. keeping in mind the various aspects intended achieve objective of project.
Characteristics of a sample size • Sample design must result in a truly representative sample • Sample design must be such which result in a small sampling error • Sample design must be viable in the context of the funds available for the research study. New Delhi-110029. 16. DELHI METRO RAIL CORPORATION Shastri Park Train Depot Delhi-110093. GAIL INDIA LIMITED. 1. R. 44 . 3.Puram New Delhi-110066 4. It allows us to concentrate our attention on a relatively small number of people & hence devote more energy to ensure that the information collected from the representatives is accurate. ALL INDIA INSTITUTE OF MEDICAL SCIENCES Ansari nagar.Bhikaji Cama Place.K. DENA BANK Parliament street. Sampling was done because it was not possible to cover all the people concerned. Sampling is the selection of representatives from the universe.The corporate offices of the following organizations has been covered where actual planning are being done for their companies: 1. New delhi-110001 Sampling: The size of sample is depending on the variability in the population.
Method of communication: Personal survey method was adopted to administer the questionnaire.• Sample design must be in systematic way so that bias can be control in better way. 45 . • Sample should be such that the result of the sample study can applied in general for the universe with a reasonable level of confidence. Survey conducted in different departments of Delhi Metro Rail Corporation. personal contact was best people suited people of Delhi Metro Rail corporation were contacted and their responses were taken. Sample description A Sample size of 50 respondents had been taken. As the sample size was small.
Presence and persuasion by the questionnaire administrator also influence the respondent. sampling techniques. These could be due to sample size. this study has also certain limitations. Due to time and financial constrains the study is restricted to central. 3. money etc. 2. 4. Lack of financial resources still every effort has been employed in order to reduce the impact of these limitations. The following are worth mentioning:1. 5. time available. 46 . As the subject under study involves large population size so generalizations can’t be made. Lack of time 6.Limitations Every research study has certain limitations. Sometimes respondents give altogether biased answers in responding to the different questions. south and north Delhi.
Benchmarking is a comparative strategy that measures how a particular business process differs from another one that is known to be distinctly superior. 47 . I made some observations and findings. 1) Internal Benchmarking processes within : Comparison of two similar the same firm. for improvement in the TNA Training needs analysis: A BENCHMARKING STUDY FOR DMRC BENCHMARKING Benchmarking is one of the most effective tools in creating a better organization. As the name suggests.RESEARCH FINDINGS After the analysis and interpretation of the data. Various types of Benchmarking are possible. The Benchmarking process is made up of the following steps: 1) Identify what is to be benchmarked 2) Create the goal of the Benchmarking process: somewhat better. 2) Competitive Benchmarking: When the process is compared with that of a rival firm 3) Generic Benchmarking : When the process is being assessed against one in another industry. best in class or best in all classes 3) Identify comparative companies where these performance levels exist for the function in question. which facilitated to give some recommendations to DMRC.
Companies wanting to remain strong and healthy have no option but to benchmark. Benchmarking offers a reliable. 5) Determine the current performance gap 6) Project the future performance level 7) Communicate Benchmark findings and gain acceptance 8) Establish functional goals 9) Develop action plans 10) Implement specific actions and monitor the progress 11) If necessary. 48 .4) Determine the data collection method and compare the data. recalibrate Benchmarks. It is much more effective then conventional initiatives like TQM. proven method to improve ones business. The process attains maturity when the firm attains leadership positions and when these practices are fully integrated into process.
5 2 1.Graphical representation of data collected. Graph shows that Dena bank employees are the most satisfied people in the comparison. 2 = Very Good. 1 = Excellent.5 0 DMR C GAIL DN B E A ANK AIIMS CO ACH INGANDME O ING NT R EXPLANATION Above shown graphic representation depicts the position of coaching and mentoring which is an important factor in the training need analysis.5 1 0. rest all rate there organization same. 3 = Good. 49 . 4 = Satisfactory 2.
5 2 1.5 1 0.7 DMR C GAIL DE A B N ANK AIIMS E MPLO EMO IVAT YE T ION Explanation As per the graph representation and the research made in training need analysis the points are very clear that Dmrc has the lowest motivation to its employees just 3.3 3.1 3 2.5.4 3.8 2.5 0 D C MR GAIL D NA B E ANK AIIMS O GANIZ IO ALAWAR N S R AT N E ES Explanation Regarding organizational awareness again Dena bank and Gail tends to be the best aware organization who rated them self well. 3.9 2. they are the most satisfied employees regarding the awareness of the organization.2 3.5 3.3 2. 50 .
5 2 1.3 2.5 0 DMR C GAIL DE B NA ANK AIIMS INT R R O E S ILLS E PE S NN L K Explanation This is bit relaxing that on the interpersonal skills level Dmrc is having the most satisfied employees then in comparison with other employees.5 1 0. 51 .
It is up to the mark but still it needs to do little bit of improvements for the effective running of an organization. Here are the following guidelines/suggestions . As per the interpersonal skill of the employees of DMRC are concerned. DMRC needs to empower its employees and concern about the organizational awareness as the suggestions of the employees regarding the improvement of an ambience must be taken seriously. 52 . • Professional development activities for the teachers to implement the SOL(standard of learning) and technology standards for documentation. communication& collegiality • Should build a sense of professionalism Manage the local mentor program. • Retention of quality teachers • Support teacher morale. organization that is considered as an “ISLAND OF EXCELLENCE“ for its culture and work ethics but after the survey I came to know that the motivational level of the employees is too low. • Opportunities for communication &feedback among program participants.CONCLUSIONS: DMRC is one govt. it might implement: Coaching and Mentoring: Proper steps should be taken for mentoring: Establish program objectives. • Delineation of the roles and responsibilities of mentor teachers. Develop the program design.
guides and supplemental resources. Develop the mentor selection criteria. observations and consultations to promote instructional excellence. Develop mentor training. • Evaluation should be comprehensive and ongoing and should include multiple criteria that are related to program goals and objectives. Establish administrator responsibilities. Employee Motivation: 53 . portfolios and reflective journals. • Mentors must guide teachers in the program through demonstrations. Effective evaluation includes the identification of the specific data sources to be used. Sources may include surveys. • Mentors must have a possession of effective interpersonal and collaborative skills. • Supervision and evaluation of professional relationship developed by mentors and teachers. student outcomes (SOL) performance etc. Evaluate the effectiveness of the mentor program. • Dealing with difficult or resistant people and conflict resolution. systematic observation (formal. • Enhancing communication skills • Developing knowledge of policies and procedures including student assessment curriculum . informal) interviews.
• Look beyond money(personalized heart felt gestures of appreciation). Recognition: • Make your employees feel appreciated.Communication: It is a critical component. • Reward effort as well as outcome. It will impart a sense of pride and ownership in an organization. Introduction of suggestion box system in which employees could give suggestion regarding the improvement of 54 . Employees must understand expectations as informed employees tend to the most motivated one. Organizational Awareness: Introduction of the written job chart. • Define goals • Listen I intently (Encourage input from all areas). • Empower your employees by authorizing them to take action. • Creating a sense of purpose helps in promoting team work and instills a sense of pride. It stimulates self motivation. Empowerment: • Promote ownership • Let the teams or departments to make their own rules.
and tactful and that demonstrate respect for individual cultural differences and for the attitudes and feelings of others. Interpersonal skills: Treat others with respect. Interaction with others in ways that are friendly. courteous. Demonstrate empathy and understanding when addressing sensitive issues with others. safety programs. controlling environ mental pollution. 55 .production process. fairness and consistency. Both way quality circle programs.
delhimetrorailcorporationlimited.BIBLIOGRAPHY BOOK on Research methodology by C.B Kothari Book on Human resource management by VSP Rao.com DMRC brochures 56 . Internet site www.
.. 9. There is culture of continuous improvement where you are always trying to learn how to work better & improve operating practices. 5. 3=good.. 3... Coaching and mentoring systems available for the staff. How comfortable do you feel using computers? ........... How would you rate your oral communication skills? ………... ……… 4. 2=very good.. How would you rate your awareness about the organizational policies/plannings ………… 8. ………....... How would you rate your interpersonal skills? …………… 12. How would you rate your level of job satisfaction? .. 6..... 10..... : …………………. 2. : …………………… Please rate the relative value of the following questions/comments of the training program as (1=excellent. : ………………….... ………… 57 . How would you rate your work related knowledge ? ……… 7. 5=not satisfactory at all or poor) 1... How would you rate your written communication skills? ……….. : ………………….... : …………………....APPENDICES QUESTIONNAIRE ON TRAINING NEEDS & ANALYSIS (TNA) NAME OF THE RESPONDENT QUALIFICATIONS JOB TITLE DEPARTMENT NAME YEARS IN THE SERVICE DATE : …..... There is a regular meeting of departmental staff in order to improve the interdepartmental operations & coordination...... How much motivated you feel during your work? …………… 11. 4=satisfactory. How would you rate your awareness of all the activities in the organisation which may affect your area of work? ………….
15. reasons for it happening are examined in a constructive manner rather than seeking to place blame. 20. Communication channels are clear.. 17. Communication flows 3600 within the organization. Please use the following space to note down any further comments and suggestions ………………………………………………………………………………………… 58 . Seminars/presentations are conducted in the organization ………………… 18. Proper Benchmarking is carried out for all operational parameters. ………. How would you rate your ability to work in a team? ……….13. ………. 19. How would you rate your encouragement to identify your own development needs? …………. 16. ………………. ……….. ……… 14. accessible & used effectively. When things go wrong. Job analysis carried out to identify the skill & knowledge required for the tasks.
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