A STUDY ON QUALITY OF WORK LIFE IN HOTEL AMBICA EMPIRE BEST WESTERN, CHENNAI

A PROJECT REPORT BY

VAMSI KRISHNA MAZUMDAR
( Reg.No 2341348 ) Under the guidance of

Mr.R.SATISH B.Tech.,M.B.A.,M.Phil.,PGDPMIR.,DIS.,(Ph.D)

LECTURER
MANAGEMENT STUDIES SATHYABAMA DEEMED UNIVERSITY.

DEPARTMENT OF MANAGEMENT STUDIES SATHYABAMA DEEMED UNIVERSITY JEPPIAR NAGAR CHENNAI- 600 119.

SATHYABAMA DEEMED UNIVERSITY JEPPIAR NAGAR, OLD MAHABALAPURAM ROAD CHENNAI – 600 119. ********** DEPARTMENT OF MANAGEMENT STUDIES

Bonafide certificate
This is to certify that this report entitled “………………………………………
………………………………………………………………………………………………

…………………………………………” is based on the bonafide work carried out under my/our supervision by Thiru / selvi ………………………….having the examination Register Number as ………… Jan – March 2005.

( External Project Guide)

(Internal Project Guide)

Head of the Department

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Submitted for the examination held on ………………………………………

DECLARATION

I M.VAMSI KRISHNA, a bonafide student of Department of Management studies , Sathyabama Deemed University, Chennai would like to declare that the project entitled“ A STUDY ON QUALITY OF WORK LIFE IN HOTEL AMBICA EMPIRE BEST WESTERN, CHENNAI” in partial fulfillment of the requirement of M.B.A. Degree course of Sathyabama Deemed University is my original work.

M.VAMSI KRISHNA

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R. Department of Management studies Sathyabama Engineering College Chennai – 600 119..DIS.Tech.Mr.B. Chennai Mr.Satish Faculty Submitted to Sathyabama Deemed University for the examination held on ………… 4 .Phil...R.A.M. CERTIFICATE This is to certify that the project work undertaken by M.D) Faculty.. has worked under my guidance and to the best of my knowledge is his original work.PGDPMIR..VAMSI KRISHNA entitled “ A STUDY ON QUALITY OF WORK LIFE IN HOTEL AMBICA EMPIRE BEST WESTERN.(Ph. CHENNAI” in partial fulfillment of the requirement of MASTER OF BUSINESS ADMINISTRATION.M.Satish B.

for giving necessary support during this project work. I would like to express my gratitude to our Directors Thiru.Tech.A.A.PGDPMIR.V. I would like to thank Mr.Phil... Ph.E.B.D) Department of Management Studies. S. Marie Johnson and Mariazeena Johnson B.Internal Examiner External Examiner..S.Com. I am greatful to our Head of the Department Dr. P. M..R. 5 ... M. M.(Ph.. B.A. for his valuable guidance during the project work.Satish B.DIS. Rau.Phil. Chennai for allowing me to carry on my project work in their Organization. B. for his sincere endeavor in educating me in his premier institution.Ambica Prasad .D.A.Mouli. Jeppiar.. M. for his kind words and enthusiastic motivation which has inspired me a lot in completing the project. I would like to thank our Principal Dr. I am greatful and thankful to my guide Mr. M. Chinna Durai..S.Ed.R. B. Ambica Hotels and Resorts Pvt Ltd. who is responsible for molding our thinking to complete this project.L. M. Acknowledgement My Sincere thanks to our Honourable Founder & Chairman Thiru. Department of Management Studies.K.Managing Director.B. I would like to express my deep gratitude to our Beloved Secretary and Correspondent Thiru. for his valuable guidance during the project work.

SUGGESTIONS. PROFILE OF THE COMPANY. REVIEW OF LITERATURE. ANALYSIS & INTERPRETATION. SUMMARY OF FINDINGS. CHAPTER TITLE PAGE NO 1 2 3 4 5 6 INTRODUCTION. BIBLIOGRAPHY ANNEXURE 9 14 25 29 36 62 67 69 TABLE OF CONTENTS 6 . RESEARCH METHODOLOGY. Ambica Empire Best Western for his kind co-operation during my project work.I would like to thank Mr.John Christopher. Personnel Manager.

NO 38 40 42 44 46 48 50 the satisfactory level of income and 52 54 56 58 60 Table showing the risk of illness in the organization. 7 . Table showing Table showing s. Table showing the consideration of employees ideas.NO 1 2 3 4 5 6 7 8 9 10 11 12 PARTICULARS Table showing the age of respondents. Table showing the Marital status. Table showing organization. Table showing the educational qualification. Table showing Benefits.r. the monthly income. Table showing the willingness to work in team.u. Table showing the years of service of employees. whether the organizations functions as the Prestige for the jobs in the P.LIST OF TABLES S. Table showing the employees psychological satisfaction.

NO 39 41 43 45 47 49 51 the satisfactory level of income and 53 55 57 59 61 chart showing the risk of illness in the organization. chart showing the years of service of employees. chart showing the consideration of employees ideas.r. 8 .LIST OF CHARTS S. the monthly income.NO 1 2 3 4 5 6 7 8 9 10 11 12 PARTICULARS chart showing the age of respondents. chart showing chart showing s. chart showing the willingness to work in team. chart showing organization. chart showing Benefits. chart showing the educational qualification. chart showing the Marital status. chart showing the employees psychological satisfaction.u. whether the organizations functions as the Prestige for the jobs in the P.

INTRODUCTION 9 .

The widespread and possibly growing dissatisfaction and /or alienation of blue collar and white-collar employees as well as many managerial personnel from their work and from the organization. which seeks greater organizational effectiveness through the enhancement of human dignity and growth… a process through which the stake holders in the organization and management.Definition of Quality of Work life : “ Quality of work life improvements are defined as any activity which takes place at every level of an organization. changes and improvements are desirable and workable in order to achieve the goals of an organization”. 1. which they are employed. 10 . union and employees learn how to work together better … to better… to determine themselves that actions. ABOUT THE TITLE: Many industrial concerns are facing three main problems.

adding the human dimensions to the technical and economic dimensions. satisfying and effective jobs and work environment for the people at all levels of the organization. • Brings together needs and development of the people to he organization. Creation of more involving. QUALITY OF WORK LIFE refers to the relationship between a worker and his environment . The growing recognition of the paramount role of individuals quality of work life in physical and mental health as well as in family and community. 3. Hence the success of an organization depends up on the adequate quality of work life.2. 11 . • • Focuses on problem of creating a humane working environment. The declining rate or growth in labor productivity in the face of energy shortage. With in which work is normally viewed and designed. one of the major reasons for this problem is due to the presence of inadequate quality of work life.

• This prospective is needed to understand how the world of work can be adoptively evolved in order to cope with the uncertainty. Job enrichment. Management by objectives. Autonomous work group. 12 . complexity and turbulence of the environment in which it is immersed. Job rotation. Employee participation. QWL Programmes • • • • • • • Flexible time. Job enlargement. • This development is likely to be the over-riding concern of the next few decades and the quality of work life is the key to its successful achievement.

Immediate opportunity to use and develop growth and security Failure for the Quality of Work life : 1.Criteria required for quality of work life: 1. 2. Safety and healthy working conditions. 2. Quality of Work Life is based on 4 factors: 1.Relational Factors. Adequate and fair compensation. lack of understanding of the concept by workers and managers. 3. 2.Working environment factors. Inadequate support from the Top Management. 13 .

Financial factors. COMPANY PROFILE 14 . These are the factors each and every organization should consider.Job Factors. 4.3.

banking and public transportation.Ambica Empire BestWestern About the Hotel: The hotel is oned by “AMBICA AGARBATHIES AND AROMA INDUSTRIES LTD” with its parent company based in a Township called Eluru which falls in West Godavari District of Andhra Pradesh. Our well-trained Staff is sure to extend professional and personalized service. located in downtown Chennai. The Best Western Ambica Embire believes in the time-honored tradition of royal hospitality and that our guests accept 15 . apparel shops. We are within easy reach of boat clubs. with easy Access to everything. Explore the beautiful Best Western Ambica Empire. beauty salon. a trademark that establishes us as the best in Chennai.

antique shopping. commercial and major companies . 8 kilometers from zoo. 12 kilometers from the world”s second largest beach. Near By cities: 16 . everything about the Ambica Empire Best Western is designed to make your stay a memorable one.only the best. Local attraction: 1 kilometer from hospital.hand crafts and precious things . 8 kilometers from art gallery. 5 kilometers from city center. A thing of beauty is a joy forever from the evocative that casually adorn the walls to the elegant formality of the conference room.

17 .24 hrs. 350 kilometers from Bangalore. 700 kilometers from Trivandrum. 320 kilometers from Trichy. Check out facility. . Tariff Types of room Single Double Executive club Suite US Dollar 70 87 100 153 Rupees 2550 3150 3600 5500 Includes Buffet Breakfast. 500 kilometers from Coimbatore.160 kilometers from Pondicherry. 555 kilometers from Hyderabad.

The Best Western Ambica Empire believes in the timehonored tradition of royal hospitality and that our guests accept only the best. The 100 spacious rooms and suites. are outfitted to meet guest's modern needs yet still retain the elegance of warmth western and Indian heritage. Hotel Amenities: 18 . Facilities: Best Western Ambica Empire Chennai has been regarded as one of chennai’s most exclusive stay destination. This prestigious landmark houses 8 floors of luxurious accommodation for international business and leisure travellers. Group tariff available on requesting through email.Taxes as applicable. most with breathtaking views of entrance lobby.

Malaysian] Accessible public areas for physically challenged.24.hour security 19 .hour room service Cocktail lounge with live entertainment Free full breakfast buffet Free newspaper Free parking Children under 12 free Baby sitting service available Laundry/ dry cleaning services Hot tub Catering staff Business center Meeting rooms Secretarial service available Fax/ photocopy service Multilingual staff{ English. Hindi. Telugu. German. Safe deposit box Rollaway beds available Doctor on call 24.Tamil. French.

And yes. If you can need to host a banquet. Most current and accurate cancellation policies Extra Facilities: Conference Halls: Her Majesty: These are designed to make every meeting a pleasurable event. Master Card. Chanderliers housed in inspiring domes highlight the eloquent ambience created by stunning works of art and designers carpets. American Exprees. His Highness: 20 . Cancellation policies vary from hotel to hotel. Visa Currency: Indian Rupees.Foreign currency exchange Airport courtesy car Car rental available Travel agency available Credit Cards. Diners Club. you can entertain 600 guests. The halls can handle upto 200 guests for conference. we can conjure exciting menus that suite your taste.Dollars. Here.

Restaurants: Royal palate: A multi-cuisine restaurant. If you can need to host a banquet. Liveried bearers glide quietly to 21 . Deep hues of wooden furniture. Take in the Rich. The halls can handle upto 300 guests for conference.These are designed to make every meeting a pleasurable event. takes you back to the charm of a bygone era. we can conjure exciting menus that suite your taste. Chanderliers housed in inspiring domes highlight the eloquent ambience created by stunning works of art and designers carpets. Here. The difference between Her Majesty and His Highness is that His Highness is U shaped Conference Hall and Her Majesty is theatre style conference hall. It is designed to meet the requirements of the Guests. you can entertain 700 guests. High Ceilings are graced by sparkling chandeliers. And yes.

the spice of the orient and find that perfect blend of tastes. Explore with us the subtle flavours of the west. tandoori. And as you enjoy your meals. You are served in copper vessels kept warm by glowing embers of cool. savour the flavours of the best in Indain vegetarian cuisine.. Chettinad. everything is exclusively vegetarain south Indian. Dark stone-top tables contrast with elegant checked flooring that is skirted by rich wooden pillars. From the cooks to the kitchen and curtlery. 22 . An array of cuisine from around the world tempts tour palate. golden scenes from classical Indain Tanjore Paintings seem to come alive.do your bidding. Andhra Samskruthi: If you would like India to tantalise your palate. Punjabi.. Samskruti is a gourment heaven on earth..

Million Dollars Bar: Takes you on a ride to Wild West. Where they work hard and play hard. Settle into your saddle at the bar and let the head honcho mix your drinks just the way you like them. Waiters dressed, as cowboys are quick on draw with your orders.

Services:

The Working team has created a tradition of hospitality that is evident in everything we do. We know that even the best locations and offerings would be meaningless without outstanding guest service. At best western ambica empire, our employees are central to our operations philosophy. We believe that a well-trained, motivated workforce will naturally exceed guest expectations. Service Plus, our custom-designed service delivery program, gives our people the tools they need to succeed. We then carefully monitor our progress through employee opinion surveys and guest feed back.

Reservation Procedure and Feed Back:
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The Guest can book the rooms online by filling the Reservation form which contains all the deatails related to Guest such as Name. Address, Pax, no.of days required, any functions to be arranged in the Banquets, special arrangements to be made upon the request of the Guest.

Feed back:

Feed back regarding the Hotel is promoted and the Guest can fill up the feed back form available in the Reception or online filling up of the Feedback form. Hence the Profile of Ambica Empire BestWestern ,Chennai.

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REVIEW OF LITERATURE
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review of literature forms the most crucial and important part. The present study has examined perceived quality of work life across different work parameters. In order to substantiate the findings of any The researcher has reviewed a good study.growth opportunities. The perceived Quality of Work Life has also been examined via a amount of literature concerned with the study of “Quality of 26 . it is need less to say that one should have the clear cut theoretical knowledge. Work Life”. managerial experience. hierarchy and remuneration. • • It is in this context that a study of the Quality of Work Life in Indian service industries assumes greater significance. • It focus attention on the relationship between the variables of working life-for a quality of working life and quality of life.REVIEW OF LITERATURE: • In any study.

• Safe and healthy working conditions: In India. norms and conditions to be observed by the factories to provide safe and healthy working conditions to the workers. which hinders the development of full potential of an employee. To understand the topic we will study in detail the areas which has a greater influence on quality of work life. • Society has also begun to realize that human resource. Development is 27 . unless the work place is ensured of physical safety and hygiene. Payment is made in different ways based on different methods of fixation of pay. job stress. He will other wise plagued with fear of accident. • Adequate and fair compensation: organization eleicts work from the employees and intern pays back in the form of wages and salaries. state of mind and so on.• Quality of Work Life which included variable like relationship with supervisors. one of the major interpreters of quality of work life movement has proposed eight major conceptual areas. • Walton. Factories Act provides the guidelines. any worker can seldom concentrate on his work. work group relationship respect for individuals. • Opportunity to develop human capacities: it is mostly lack of opportunity or neglect of opportunity. well represents the only remaining plentiful natural resource and both the individual an the society can clearly benefit form their full utilization.

decent and disciplined work place. • Constitutionalism: an employee is basically human being with a need for privacy. Spirit of oneness leads to unity of purpose in achieving common organizational goals. both the expansion of the organizational activities and career growth of each of its employees. This is an effort of both the management and the workers. career charts are chalked out made known to the aspirant employees. constitutionalism in an organization ensures that the above mentioned factors do not creep in to an employees work life.continuous process that needs to be monitored on a regular basis by the management. • Opportunity for career growth: a sure indicator of an excellent organization is one. unbiased superiors. • Work and quality of life: if right work is given to the right person the immediate effect is satisfaction. • Social integration in the work force: unity of purpose in the work force is an essential and idealistic situation where productivity will tend to be maximum. Another important aspect of work is the qualitative surroundings provided by the management. leading to the high QWL. which plans well in advance. It include physical standards like well equipped and well ventilated work place 28 . etc.

the employees feel more responsible and proud of their individual contributions.and organizational climate of trust. who feel that they are doing socially relevant work. • Social relevance of work: if the output of organization benefits directly a larger public. Employees. collaboration an mutual understanding. 29 . are usually self motivated. Hence these are the factors the organization should concentrate regarding quality of work life.

both private and public has realized the importance of Quality of Work Life and has taken systematic efforts to improve the quality of work life of their employees. Increasing interest in “QWL movement” has been evident in 30 . Many concerns are looking for new ways to structure jobs and organize work in order to improve economic experience for their workers.RESEARCH METHODOLOGY Need for the study: Large number of organizations.

such as the emergence of new centers created for the study and diffusion of concepts and techniques of work life improvements. organization arrangements and other aspects of humanizations of work and quality of work life. The researcher made an attempt to study the QWL in reputed Star Hotel. There are various studies done in the area of Quality of Work Life and these studies mainly focused on relationship between working condition and new forms of work organization.various ways. OBJECTIVES The project has been carried out in Hotel Ambica Empire with reference PRIMARY OBJECTIVE: 31 . But only few studies have related Quality of Work Life and employees performance. Hence the emergence of the study. Ambica Empire Best Western. The company is dedicated to provide Quality service that will allow the customers to succeed in their chosen market.

SECONDARY OBJECTIVE: • To find out new ideas from the employees regarding QWL and suggest suitable findings to the company. sources of Data : The researcher has used both primary and Secondary data for collecting the required data. Primary Data : • The researcher is using Questionnaire to collect the primary data. 32 . • To study the importance of Quality of Work Life in an Organization.• • To find out the various factors affecting the Quality of Work Life. To suggest the ways and means for developing a better Quality of Work life. • • Compare the results and evaluate pros & cons. To find out the attitudes of the workers towards the different dimensions of the Quality of Work Life.

• • The pilot study was conducted before the actual survey on a small sample of the entire survey sample. journals. • • It also contains the space where the answers can be recorded. dichotomous and multiple choice Questions. It eliminates all chances of ambiguity either on the interviews part or in the respondent’s part. A questionnaire must reflect on the objectives of the study and also it should be interesting enough for the respondents to answer the questions given. • • It is the best method for collecting information. SECONDARY DATA : The secondary data was collected from various books. SAMPLE SIZE : 33 . publications. etc. The researcher has also gathered information by conducting personal interview with employees working at different levels of the organization.• • A questionnaire is a list of Questions to be asked from the respondents. The different types of Questions that can be used in an Questionnaire are open ended . office records. closed ended.

The sample was selected from a universe of 125. Scope of the study: 34 . Corresponding to these numbers. simple random table was used. The researcher had randomly selected 75 numbers from the random table. Hence 75 samples were selected for the survey. For this . SAMPLE UNIT : The management and the employees of Hotel Ambica Empire were selected for conducting the survey. which comprises 50 employees and 25 management cadre. In this way. the names of the employees were selected form the Muster Roll of the organization. SAMPLING PROCEDURE : Samples were selected using simple random sampling method. samples were selected from the universe for conducting the survey.

extra facilities provided by the organization such as Bonus. • Each and every customer or the employee goes to the industry where he gets the best service when compared to the other industries.• The research is taken up in a hospitality industry which requires a lot of service to be provided both to the customers and as well as the employees in the organization. perks. • It is a comparative study made to suggest the management the extent of satisfaction regarding the income provided by them. • Their satisfactory level is based up on the wages and salaries. • The organization also insists on knowing the satisfactory level of the employees to know to what extent they have been satisfied and to impart any other extra facilities if required. festival benefits. and benefits 35 . transport facilities etc. • Since there are a lot of service industries in the market the employees shifts to industry where they are satisfied to the greater extent. incentives.

• Since the period of study is limited to three months. 36 . it was very difficult to meet the randomly selected employees.Limitations of the study: This study suffers from certain Limitations: • The researcher has attempted to understand the Quality of Work Life only at Hotel Ambica Empire Best Western. • Information may be slightly biased because some of the workers out of here might have opined in favour of management. the researcher cannot go in-depth with the present study. • Since the workers were on shift basis. • The comparative study of quality of work life between similar industries would have yielded useful insights. Chennai.

ANALYSIS & INTERPRETATION 37 .

they need to be properly tabulated and presented. Based on the survey using questionnaires. certain things such as required salary. does they get enough satisfaction by working in this organization. A table is an orderly and systematic representation of numerical data in columns and rows. perks and incentives. facilities provided by the management are satisfying the needs and wants of the employees. 38 . their prestige level related to the educational qualification and experience is relevant or not could be found. Suggestions and improvements are also recommended. It facilitates comparison by bringing related items of information close to one another.After data is collected with the help of Questionnaire.

OF RESPONDENTS 13 48 14 1 75 PERCENTAGE 17% 64% 18% 1% 100% 39 . AGE 20-3O 30-40 40-50 50 -60 TOTAL NO.TABLE: 5.1 TABLE SHOWING THE AGE OF RESPONDENTS.

From the above information it can be clearly observed that most of the employees working in the organization are aged below 40 years.CHART 5. 18% of them are in between 40-50 years and 1% of them are in between 50-60 years of age. 40 . INTERPRETATION: Of the 75 respondents 17% of them are in between 20 -30 years.1 CHART SHOWING THE AGE OF RESPONDENTS AGE 80% 60% 40% 20% 0% 20-30 30-40 40-50 50-60 AGE SOURCE: The data collected from questionnaire. 64% of them are in between 30-40 years.

TABLE: 5.OF RESPONDENTS 11 18 36 10 75 PERCENTAGE 15% 24% 48% 13% 100% CHART 5.2 CHART SHOWING THE EDUCATIONAL QUALIFICATION OF RESPONDENTS 41 . 2 TABLE SHOWING THE EDUCATIONAL QUALIFICATION OF THE RESPONDENTS. EDUCATIONAL QUALIFICATION BELOW XII DIPLOMA DEGREE PG OR MHM TOTAL NO.

42 . 48% of them are Graduates and 13% of them are Post Graduates.EDUCATION PG OR MHM 13% XII 15% DIPLOMA 24% DEGREE 48% source:data collected from the questionnaire. 24% are Diploma holders. From the above information it can be clearly observed that most of the employees working in the organization are graduates. INTERPRETATION : Of the 75 respondents 15% of them are below XII.

TABLE: 5.OF RESPONDENTS 26 49 75 PERCENTAGE 35% 65% 100% CHART 5.3 CHART SHOWING THE MARITAL STATUS OF THE RESPONDENTS 43 . 3 TABLE SHOWING THE MARITAL STATUS OF THE RESPONDENTS. MARITAL STATUS UNMARRIED MARRIED TOTAL NO.

MARITAL STATUS UNMARRIE D 35% MARRIED 65% Source: Data collected through Questionnaire . It can be clearly observed that most of the employees working in the organization are married. INTERPRETATION: Of the 75 respondents 35 % of them are unmarried and 65% of them are married. 44 .

YEARS OF SERVICE (IN YEARS) BELOW 5 YEARS > 5 YEARS >10 YEARS >15 YEARS TOTAL NO.OF RESPONDENTS 45 26 3 1 75 PERCENTAGE 60% 35% 4% 1% 100% CHART SHOWING THE YEARS OF SERVICE OF RESPONDENTS 45 .TABLE: V.4 TABLE SHOWING THE YEARS OF SERVICE OF THE RESPONDENTS.

TABLE: V. It can be clearly observed that the employees working in the organization are employed below 5 years of service.5 46 .S E R V IC E 80 60 40 20 0 <5 >5 > 10 > 15 S E R V IC E source: Data collected through Questionnaire. 4% of them have above 10 years of service. 1% of them have above 15 years of service. INTERPRETATION: Of the 75 respondents 60% of them have below 5years of service. 35% of them have above 5 years of service.

) <5000 >5000 >10.OF RESPONDENTS 49 19 3 4 75 PERCENTAGE 65% 25% 4% 6% 100% CHART SHOWING THE MONTHLY INCOME OF RESPONDENTS 47 .TABLE SHOWING THE MONTHLY INCOME OF THE RESPONDENTS.000 TOTAL NO. MONTHLY INCOME (IN RS.000 >15.

5000.000.10. INTERPRETATION : Of the 75 respondents 65% of them are employed below Rs. 6% of them are employed above Rs. TABLE: V.5000 and 25% of them are employed above Rs.15.000. 4% of them are above Rs.6 48 .INCOME 80% 60% 40% 20% 0% <5K >5K >10K >15K INCOME source : data collected from the questionnaire. It can clearly observed that most of the employees are employed with salary below 5000Rs.

TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING “WHETHER THE ORGANIZATION IS WORKING AS A SOCIALLY RESPONSIBLE UNIT”.U 50 40 30 20 10 0 SA A MA DA SDA S .OF RESPONDENTS 5 30 23 16 1 75 PERCENTAGE 7% 40% 31% 21% 1% 100% CHART SHOWING WHETHER THE ORGANIZATION FUNCTIONS AS A “SOCIALLY RESPONSIBLE UNIT” S .R.R.U 49 . SOCIALLY RESPONSIBLE UNIT STRONGLY AGREE AGREE MODERATELY AGREE DISAGREE STRONGLY DISAGREE TOTAL NO.

40% of them agree. 21% of them disagree.STRONGLY AGREE A-AGREE MA-MODERATELY AGREE DA-DISAGREE SDA-STRONGLY DISAGREE Source : data collected from the Questionnaire. 31% of them moderately agree. It can be clearly observed that most of the employees agree that the organization functions as a socially responsible unit.SRU. PRESTIGE STRONGLY AGREE AGREE MODERATELY AGREE DISAGREE NO. Interpretation: Of the 75 respondents 7% of them strongly agree.SOCIALLY RESPONSIBLE UNIT SA. 1% of them strongly disagree with the statement. TABLE: V.7 TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING “WHETHER THE JOB GIVES YOU PRESTIGE IN THE ORGANIZATION”.OF RESPONDENTS 9 28 20 18 PERCENTAGE 12% 38% 26% 24% 50 .

STRONGLY AGREE A-AGREE MA-MODERATELY AGREE DA-DISAGREE SDA-STRONGLY DISAGREE 51 .STRONGLY DISAGREE TOTAL 75 100% CHART SHOWING “ PRESTIGE IN THE ORGANIZATION REGARDING THEIR JOBS” P R E S TIG E 40 30 20 10 0 SA A MA DA S DA P R E S TIG E SA.

OF RESPONDENTS 9 18 19 16 13 75 PERCENTAGE 12% 24% 26% 21% 17% 100% 52 .8 TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING “ WHETHER THE INCOME AND BENEFITS PROVIDED BY THE ORGANIZATION SATISFIED THE NEEDS OF THE EMPLOYEE”. INCOME & BENEFITS STRONGLY AGREE AGREE MODERATELY AGREE DISAGREE STRONGLY DISAGREE TOTAL NO. 24% of them disagree. INTERPRETATION: Of the 75 respondents 12% of them strongly agree. none of them strongly disagree with the statement. It is observed that most of the employees agree that the job gives them prestige in the organization. TABLE: V.Source: data collected from the questionnaire. 38% of them agree. 26% of them moderately agree.

STRONGLY AGREE A-AGREE MA-MODERATELY AGREE DA-DISAGREE SDA-STRONGLY DISAGREE Source: data obtained from the Questionnaire.CHART SHOWING THE “SATISFACTORY LEVEL OF INCOME AND BENEFITS” IN C O M E & B E N E F IT S 30 25 20 15 10 5 0 SA A MA DA SDA IN C O M E & B E N E F IT S SA. 53 .

It is clearly observed that most of the employees moderately agree that the income and the benefits provided by the organization satisfies the needs of the employees. RISK OF ILLNESS & INJURY STRONGLY AGREE AGREE MODERATELY AGREE DISAGREE STRONGLY DISAGREE TOTAL NO. 21% disagree.9 TABLE SHOWING THE OPINION OF REPONDENTS REGARDING “WHETHER THE WORKING CONDITIONS HAVE RISK OF ILLNESS AND INJURY ”. 17% strongly disagree with the statement. 24% agree.OF RESPONDENTS 15 17 12 31 13 75 PERCENTAGE 20% 23% 16% 41% 17% 100% 54 . 26% moderately agree. TABLE : V.INTERPRETATION: Of the 75 respondents 12% strongly agree.

CHART SHOWING THE RISK OF ILLNESS & INJURY IN THE WORKING ENVIRONMENT R IS K O F IL L N E S S & IN JU R Y 50% 40% 30% 20% 10% 0% SA A MA DA SDA R IS K O F IL L N E S S & IN JU R Y SA. INTERPRETATION: 55 .STRONGLY AGREE A-AGREE MA-MODERATELY AGREE DA-DISAGREE SDA-STRONGLY DISAGREE Source: data obtained from the questionnaire.

Of the 75 respondents 20% strongly agree. 41% disagree. TEAM WORK INDIVIDUAL TEAM SOMETIMES TOTAL NO. TABLE: V. It is clearly observed that most of the employees disagree that the Working conditions have the risk of illness and injury. 16% moderately agree. 23% agree. 17% strongly disagree with the statement.10 TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING INDIVIDUALLY OR IN TEAMS”.OF RESPONDENTS 12 32 31 75 PERCENTAGE 16% 42% 42% 100% “WHETHER THEY WISH TO WORK 56 .

SO 57 . INTERPRETATION: Of the respondents 16% wish to work individually.CHART SHOWING THE WILLINGNESS TO TEAMWORK BY THE REPONDENTS TEAM WORK 50 40 30 20 10 0 M ET IM ES UA L IV ID TE AM TEAM WORK IN D Source: data obtained form the questionnaire. 42% wish to work in teams and 42% wishes to work either individually or in teams.

NEW IDEAS MOSTLY SOMETIMES RARELY NOT AT ALL TOTAL NO.11 TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING “WHETHER THE NEW IDEAS WHICH BRING CHANGES APPRECIATED OR NOT”.OF RESPONDENTS 6 23 26 20 75 PERCENTAGE 8% 31% 35% 26% 100% IN THE ORGANIZATION ARE BEING 58 .It is observed that most of the employees wishes to work in teams. TABLE: V.

26% of their ideas are not at all considered. 35% of their ides are rarely considered.CHART SHOWING WHETHER THE IDEAS GIVEN BY THE EMPLOYEES ARE CONSIDERED OR NOT NEW IDEAS 40% 30% 20% 10% 0% MOSTLY SOMETIM ES RARELY NOT AT ALL NEW IDEAS source: data obtained from the questionnaire. 31% of their ideas are sometimes considered. INTERPRETATION: Of the 75 respondents 8% of their ideas are mostly considered. 59 .

It is observed that most of the employees ideas are rarely considered. TABLE: V.OF RESPONDENTS 6 13 29 27 75 PERCENTAGE 8% 17% 39% 36% 100% 60 .12 TABLE SHOWING THE OPINION OF THE RESPONDENTS REGARDING “ WHETHER THE JOB GIVES YOU PSYCHOLOGICAL SATISFACTION OR NOT”. PSYCHOLOGICAL SATISFACTION MOSTLY SOMETIMES RARELY NOT AT ALL TOTAL NO.

61 .CHART SHOWING THE PSYCOLOGICAL SATISFACTION OF THE RESPONDENTS S A TIS F A CTIO N 50% 40% 30% 20% 10% 0% MOSTLY SOMETIM ES RARELY NOT AT ALL S A TIS F A CTIO N Source: Data collected from the questionnaire. 17% of their ideas are sometimes considered. 39% of their ides are rarely considered. INTERPRETATION: Of the 75 respondents 8% of their ideas are mostly considered. 36% of their ideas are not at all considered. It is clearly observed that most of the employees are rarely psychologically satisfied.

SUGGESTIONS AND RECOMMENDATIONS.SUMMARY OF FINDINGS. 62 . CONCLUSION.

• Most of the employees working in the organization are graduates. • It is clearly observed that most of the employees disagree that the Working conditions have the risk of illness and injury. • It is clearly observed that most of the employees moderately agree that the income and the benefits provided by the organization satisfies the needs of the employees. • Most of the employees agree that the job gives them prestige in the organization. From the data collected it is known that the employees working in the organization are employed below 5 years of service. • It can be clearly observed that most of the employees agree that the organization functions as a socially responsible unit. • • Most of the employees working in the organization are married. 63 .FINDINGS: • It can be clearly observed that most of the employees working in the organization are aged below 40 years. • It is observed that most of the employees wishes to work in teams.

64 . • • Working hours per shift can be reduced to 8hrs.• It is observed that most of the employees ideas are rarely considered. Increase in the salary structure for the employees with good work experience. • Providing motivation to the employees by giving them promotions. • It is clearly observed that most of the employees are rarely psychologically satisfied. SUGGESTIONS AND RECOMMENDATIONS: • • Providing them a good pay can reduce employee instability. • Safety working environment should be provided to the workers to avoid accidents. Conducting entertainment programmes and yoga and exercise classes can reduce stress.

• Low QWL and low organizational excellnce is moderately underiable.High Moderately desirable Moderately undesirable. 65 . Low Low • Quality of work life High High QWL and high organizational excellence is highly desirable. • Low QWl and high organizational excellence is moderately desirable. Highly desirable. • High QWL and low organizational excellence is highly undesirable. Organizational excellence. Highly undesirable.

66 . Hence quality of work life plays an important factor in organizational excellence which helps the organization in achieving its goals in an easier way.Therfore. management should ensure to provide high QWL and take steps to improve high organizational excellence. CONCLUSION: Hence the various factors affecting the quality of work life have been studied and suitable suggestions and recommendations have been made to the organization.

BIBLIOGRAPHY 67 .

Books : • P.qwl.no. • C.Essentials of Human Resource Management and Industrial Relations .no.no 47.google.com.com Reports: 68 .Mamoria-Personnel Management-Twelfth Edition-p. Websites: www.1.Himalaya Publications-1997-P.no-53.51 to 60.SubbaRao and Alfred .B.Gitam Journal of Managementvol.p. Journals: • P. • HR review and Human Capital –Vol II and III. www.SubbaRao .

• Company’s Financial Reports and Muster roll. ANNEXURE 69 .

] yes [ ] No [ ] Sometimes.10001-15.000. Are you satisfied with the income and benefits of the organization? 11. 5. Do you think your job gives you prestige in the organization? [ [ [ [ [ [ [ ] strongly agree [ ] Strongly disagree.H. ] strongly agree [ ] Strongly disagree. [ ] More than 20.5001-10. Age : [ ] 20-30 yrs [ ] 31-40 yrs [ ] 41-50yrs [ ] 51 & above 3.000. ]16-20yrs. 9. ] strongly agree [ ] Strongly disagree. Marital status and No.000. Name :-----------------------------------2.[ [ ] Rs.000. 4.5000[ ]Rs. Educational Qualification:[ ]below XII[ ]Diploma[ ] Degree[ ] M. ] Agree [ ] Moderately agree [ ] Disagree ] Agree [ ] Moderately agree [ ] Disagree ] Agree [ ] Moderately agree [ ] Disagree 10. of Dependents: [ ] single [ ] married. Department and Designation: _______________________ 6.15001-20. ] Rs. Does the working condition have the risk of illness and injury? 12. 8. Monthly Income: [ ]<Rs.STUDY ON QUALITY OF WORK LIFE 1. Does your Organization function as a socially responsible unit? [ ] strongly agree [ ] Agree [ ]Moderately agree [ ]Disagree [ ] Strongly disagree. Do you prefer to work individually than in the team? 70 . Years of service: [ ]below 5 yrs [ ]5-10 yrs [ ]11-15yrs[ 7.M.

“Working in a group is no problem here”.JOHN CHRISTOPHER MR. ] Agree [ ] Moderately agree [ ] Disagree 14.SIVA KRISHNA MR.CHANDRA SEKHAR MR. LIST OF RESPONDENTS HEAD OF THE DEPARTMENTS • • • • • • • • • • MR. Are your ideas.13. Because of your work are you getting a lot of Psychological satisfaction? [ ] Mostly [ ] sometimes [ ] Rarely [ ] Not at all. 15. which bring new changes in the organization are appreciated? [ ] Mostly [ ] sometimes [ ] Rarely [ ] Not at all.GOPALA KRISHNAN MR.GEORGE ROLLAND MR.SAROJA MR. Do you agree with the statement? [ [ ] strongly agree [ ] Strongly disagree.DIVAKARAN 71 .JODH SINGH MR.KARTHICK MRS.MAHEESH SHARMA MR.

SAMPATH MR.SELVAGANAPATHY MR.JUNIOR EXECUTIVES.SALEEEM MR.KARTHIKEYAN MR.UMAMAHESWARARAO MR.BABU MRS.RAVI.DOSS MR.PUSHPA LATHA SUPERVISORS • • • • • • • • • • • • • • • • MR.SHIVAJI MR.ARUNA BELL MRS.ANSHAD 72 .NAVEEN BABU MR.GOVIND MR.ANAND MR. • • • • MR.SUNDARAM MR.GUNA MR.SURESH KUMAR MR.K MRS.NIDARSHAN MR.STELLA MR.

SRINIVASARAO MS.KAMALA MR.CHANDRASEKHAR MR.SATISH MRS.SUBRAMANAYAM MR.MEENAKSHI 73 .VIJAY MR.VENKATESAN MR.PORSELVAM MR.ARMUGAM STAFF • • • • • • • MR.SHNAMUGAM MR.DHANASEKHARAN MR.ANANTH MR.SELVAM MR.BHASKARAN • • • • • • • • • MR.NATARAJAN MR.SRIDHAR MR.AZHAGIRI MR.BALAMURUGAN MR.JAIPAL MR.VINOTH MR.SELVAN MR.VITHYA MR.• • • • • • • • • MR.GAVASKAR MR.KANNAN MR.

BHAGAYALAKSHMI MR.KOTHANDARAMAN MR.BABU MR.S.MOHAN MR.RANGANATHAN MR.BHASKAR MR.SAGAR MR.KISHORE MR.T.INSTEEN MR.MUTHYALU • • • • • • • • • • • • • • • • MR.SAGABDEEN MS.SARAVANAN 74 .THIMMARAJU MR.SABIR MR.GOPI MR.RAMAN MS.DAMODHARAN MR.REUBEN MR.MOSES MR.SUBRAMANI MR.GOPI MS.• • • • • • • • • • MR.RAJASEKHAR MR.DHARMENDRAN MR.NARMATHA MR.RANJITH KUMAR MR.CHAUDHARI MR.

• • MR.SHAHUL HAMMEED MS.KALA 75 .

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