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Human Resource Management
BS Aviation Management
5th Semester Course Instructor:
Mohsin Azhar Shah Saqib Mehmood Saad Shoaib Arslan Aslam Ibrahim Tariq
BAM-9205 BAM-9207 BAM-9210 BAM-9234 BAM-9239
Summary of the Company
NetSol International, Inc. is a multinational company with its six sister subsidiaries in different countries named NetSol Solutions Pakistan (Pvt.) Ltd., NetSol-Abraxas Australia, NetSol Solutions UK, NetSol UK Ltd., NetSol USA, Inc. and NetSol eR Inc. has owned 100% of all subsidiaries in Pakistan. The company had been serving to its clients with onshore and offshore software development model all over the world. Onshore software offices were out of Pakistan and these onshore softwares were sources for the promotion of products of NetSol, Inc. in the international market. The work on off shore software development was done in Pakistan; off shore software development phase was here. NetSol Inc. served its target customers with Information Technology (IT) solutions including business development, customer support, consulting services and marketing related to products (software products); and applications in medical and communications industry and for lease and finance industry, internet and e-commerce. It also provided banking and finance software systems and their maintenance and customer support. The products of NetSol, Inc. were Enterprise Resource Planning (ERP) Suite including Proposal Management System (PMS), NetSol Wholesale Finance System (WFS), Settlement Management System (SMS) and Contract Management System (CMS). The company has its own windows and ePOS (browser based point of sale system). The company gained ISO 9001 certification in 1998. Its revenues were US $7 million in year 2000. After the crash of NASDAQ in the middle of 2000, NetSol Inc. with other industrial giants (other software companies like Yahoo, IBM etc.) declined profits and values of its shares. The company would take time to recess out from declination. Software companies in Pakistan hired employees from Specific institutions like FAST, LUMS, GIK institute of technology or some diploma holders in different development languages preferably. The turn over of employees was about 20-25% but average stay of software developer is 2 years in Pakistan’s industry. After that working visas and nationality were provided to them by developed countries. There was shortage of software developers and engineers in Pakistan. Network Solutions (Pvt.) Ltd. Pakistan, was established in 1996 in Lahore Pakistan.
The issues faced by software developers in NetSol (Pvt.) Ltd. Pakistan are given below:
Issues / Problems in NetSol, (Pvt.) Ltd. Pakistan 1.Misunderstanding
There was a problem regarding misunderstanding between the software developers and project managers. Project manager conveyed verbally business requirements to developers and in the meeting, he blamed on developers. This misunderstanding was due to poor communication skills and communication gap between software developers and project managers.
Work Life Balance
A complaint from software developers arouse that there is more work load on them on weekends of the projects that they worked day and night to complete the project or to meet deadline, sometimes there is normal and such a time is seen when there is no work (free occupied human resources). Developers worked late hours (late sittings) at the end of the project.
Freed Problem and JS and JD
When a project ended, some employees are laid off because there was no work at there until new projects initiated and employees thought about changing the current jobs. The company employed human resources on those projects in which they have no experience, e.g. a software developer in Microsoft Technology could not do work on Sun Java. Their job specification did not match job description.
Any software company has to meet deadlines. Clients gave deadlines to software companies. They did not understand the whole process of software development cycle. However, software developer team had to face unrealistic deadlines which are caused due to client requirements (amendments) in later stages of software development, unclear understanding of project development cycle. If the company
doesn’t meet deadlines, the clients may select other vendor. So, there was a major problem of unrealistic deadlines given by clients in the job nature of software development.
Not Mix of Managerial and Technical Talent
Software engineers had high egos and development team was more demanding. Project managers focus on providing facilities to software engineers and developers as they want. They wanted such project managers that had gained both technical and managerial knowledge because commonly, they have 6 to 8 years experience of software developing and have no much managerial talent. An ideal mix of managerial and technical talent was demanded by development team.
Not Updated Technology
A problem according to growth path and technology was also in NetSol, Inc. Programmers felt boring on working on old technology and they are not progressed after gaining adequate experience in specific task. Updated / new technology and proper growth path was required in NelSol, Inc.
Mid increment and Performance Criteria
There were twice increments in one year after evaluating performance through performance appraisal. Management gave mid increments but they were removed with the passage of time and one increment was given at the end of the year. According to employees, there should be strong performance evaluation measures that can define criteria for increment. Mid increments are benefitted that they increase the salaries equal to other organizations and employees leave the organization when they receive higher salaries by other companies.
Some employees are assigned those projects on which they never had worked in the past so there is a need for training on particular development tool and frustration about tasks could be decreased.
Motivational issue is also important because when you encourage some one to do its work effectively then any one can do its work on the time and in proper way within the due dates. But in Netsol, Inc. there were no encouraging and motivational activities performed, so
due to this reason many of workers and employees even though staff including programmers were not happy to the organization and the main drawback of this weakness was that many of programmers, employees and workers had left the organization and demanded for increasing their salary packages otherwise they would not work in organization further.
10.Relationship with Team
Personal relationship with team was also an issue that time because when some one left out the organization then new employees were hired because of relationship with team and their members, and one of their relatives become the point of preference and they gave him job.
11.Encouragement of Young Potential
The youth have a great potential and enthusiasm to do work, so the youngsters also were potentiated at Netsol, Inc., but not having a handsome salary package, so they went out of organization one by one.
Solutions of Issues
1. There should be friendly and cooperative environment which removes
misunderstanding and communication gap and more personal relationship would develop because employees from different institutions are hired and they have different preferences, interests and culture. 2. The company (NetSol (Pvt.) Ltd. Pakistan) should provide the work life balance to developers so that neither they are demotivated nor they tire from work at the end of the projects. 3. NetSol, Inc. should employ the resources according to job specifications matching their job descriptions. This will reduce turnover. 4. It is the duty of marketing department to deal with the clients about the estimated duration for software development and after negotiation, they both set the deadline. In this process, a consultation service will consult on realistic deadlines with development team (software engineers and developers). This can be easy to complete the task in a specified duration and work life balance of employees would be maintained.
5. Project managers with both technical and managerial talent should
7. 8. 9.
also be in NetSol, Inc. Pakistan so that challenges regarding the demands of employees would be handled. Updated / new technology should be provided in NetSol, Inc. and training should be conducted for those who really need it. Employees should be motivated by rewarding them on equity bases, and through justified, unbiased performance appraisal. Employees should be treated equally, and on the basis of performance, and hiring should be unbiased. Young potential should be motivated so that they do not leave the organization.
The job of software development is difficult and more dependent on team work. Success of any software development project in on managing human resources properly. The management should do steps to develop more effective team work and increase its contribution in software development by providing environment in which they motivate fully to work.
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