INNOVATIA TRAINING

Spring/Summer 2011

www.innovatia.net

1-888-466-6855

Table of Contents

Introduction to Innovatia Training Designing the Right Training Program for You Savings Promotions Avaya Training

IP Office R6 Implementation Workshop IP Office Advanced Applications and Troubleshooting Workshop Avaya Aura™ Communication Manager Fundamentals Avaya Aura™ Communication Manager Implementation Troubleshoot and Maintain IP Telephony Workshop Avaya Aura™ Communication Manager Basic Administration Avaya Media Servers and Media Gateways Implementation Workshop IP Telephony Advanced Implementation Workshop IP Telephony Implementation FastTrack

7 8 8 9 9 10 10 11 11

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Avaya NES Training

BCM Courses 12 6027F BCM50 and BCM450 Sales Engineering Solutions 12 6045X BCM50 and BCM450 Installation, Initial Configuration, and Messaging 13 6046X BCM50 and BCM450 System Configuration and Maintenance 13 6057F BCM 50/450 Release 6.0 Delta 14 INN1092 BCM Overview 14 CallPilot Courses 15 0327C CallPilot 5.0 System Administration and Applications 15 0329C CallPilot Rls. 5.0 Installation and Maintenance 15 INN1093 CallPilot Overview 16 Communication Server 1000 Courses 16 0777X Communication Server 1000 6.0 System Administration and Management 16 0946C Communication Server 1000E Installation and Commissioning 17 0956C Communication Server 1000 BARS/NARS 18 3432A Communication Server 1000 6.0 Architecture and Upgrades Boot Camp 18 6351X Avaya Communication Sever (CS) 1000 7.0 System Administration and Management 19 6351X Avaya Communication Sever (CS) 1000 7.5 System Administration and Management 20 6376C Avaya Communication Server 1000E Rls. 7.0 Implementation and Upgrade 21 6376C Avaya Communication Server 1000E Rls. 7.5 Implementation and Upgrade 22 6378F What’s New with Avaya Communication Server 1000 Rls. 7.0 23 6380F What’s New with Avaya Communication Server 1000 Rls. 7.5 23 INN1094 Meridian 1 and Communications Server 1000 Overview 24 Avaya Aura™ Contact Center Courses 24 2994F What’s New with Contact Center 7.0 Installation and Configuration 24 2996F What’s New with Contact Center 7.0 for Sales Engineers 25 3608C Avaya Aura™ Contact Centre Installation and Configuration 25 3609X Avaya Aura™ Contact Centre Administration 26 3610C Avaya Aura™ Contact Centre- Service Creation Environment 26 3618F What’s New with Avaya Aura™ Contact Centre- Installation and Configuration 27 3619F What’s New with Avaya Aura™ Contact Center – Administration & SCE scripting 27 INN1095 Contact Center Overview 28 Voice over Internet Protocol (VoIP) Courses 28 0365F VoIP Technologies 28

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1183ZEN DMS SuperNode Core Network Maintenance 39 1184ZEN DMS SuperNode Basic System Maintenance Rls. 6.0 39 1186ZEN DMS-250 System Maintenance: Basic Platform 39 1189ZEN DMS-MTX System Maintenance 40 1212WEN DMS SuperNode Central Processor Advanced Hardware Maintenance Rls. 4.0 40 1213WEN DMS SuperNode Extended Peripheral Module (XPM) Advanced Hardware Maintenance Rls. 4.0 41 1214WEN DMS SuperNode Enhanced Network (ENET) Maintenance Rls. 4.0 41 1215WEN DMS SuperNode System Advanced Hardware Maintenance Rls. 4.0 42 1221WEN Administering DMS SuperNode Lines using SERVORD Rls. 2.0 42 1227ZEN DMS Trunk Maintenance and Provisioning 43 1230F Manager’s Morning Report for DMS Switching 43 1233F DMS-10 Rls. 600 Series Introduction/Delta 43 1290WEN Introduction to Common Channel Signaling (CCS7) Rls. 3.0 44 3422ZEN Create DMS SuperNode Lines & Trunks Translations 44 3425WEN DMS-MTX Introduction to Translations Rls. 4.0 45 3601WEN Introduction to DMS-500 Rls. 2.0 45 3735ZEN DMS-250 Translations (UCS/IXC) 45 3736ZEN DMS-500 Translations 46 4011ZEN DMS SuperNode Hardware Architecture 46 4012ZEN DMS SuperNode Provisioning 47 7061WEN DMS SuperNode System Primary Rate Interface (PRI) Translations Rls. 2.0 47 C15 Courses 48 1235W Introduction to VoIP/SIP 48 1236F C15 Overview/Engineering 48 1237F C15 Line Administration 49 1238Z Fundamentals of CCS7/AIN/LNP 49 1239J Assessment pre-test for 1240Z 50 1210J Assessment Pre-test for 0293A 50 1240Z C15 System Translations 51 0290A C15 System Maintenance 51 0293A C15 System Translations Hands-on 52 0297A C15 ISDN PRI OA&M 52 0299A C15 Centrex 52

Cisco Training
ARCH ACUCM CCNAX CIPT1 Linux CIPT1 CIPT2 Linux CIPT2 CSE CVOICE DCUCD DCUCI DESGN ICND1 ICND2 IUWNE QOS ROUTE SNAF SWITCH TSHOOT TUC MI1V MI2V MI13V MI14V MI15V MI16V MI17V MI18V MI27V

GENBAND Carrier Training

DMS Courses 29 0125 DMS-MTX Introduction to MAP 29 0170WEN Introduction to Integrated Services Digital Network (ISDN) Rls. 3.0 30 0215WEN DMS-10 Systems Overview (500-Series Generic) Rls. 2.0 30 0261WEN DMS-10 Generic 500 Series Fundamentals Rls. 3.0 30 0291ZEN DMS-10 System Maintenance 31 0312WEN DMS SuperNode Family TOPS Translations 31 0316WEN DMS SuperNode Enhanced 911 (E911) Emergency Translations 32 0386WEN DMS SuperNode Basic Rate Interface (BRI) Testing and Maintenance Rls. 2.0 32 0434WEN DMS SuperNode Expanded Subscriber Carrier Module Access (ESMA) Maintenance Rls. 3.0 33 0490WEN DMS SuperNode Remote Systems Hardware Maintenance Rls. 2.0 33 0654WEN DMS SuperNode Intelligent Call Manager (ICM) Overview Rls. 2.0 34 0655WEN DMS SuperNode Centrex Intelligent Call Manager Integration and Troubleshooting Rls. 2.0 34 0672ZEN DMS SuperNode Meridian Digital Centrex 34 0673ZEN DMS SuperNode Meridian Automatic Call Distribution (ACD) 35 0674WEN DMS SuperNode Meridian Automatic Call Distribution (ACD) Translations Rls. 4.0 35 0675WEN DMS SuperNode Meridian Digital Centrex (MDC) Translations Rls. 3.0 35 0888WEN DMS-MTX Translations II Rls. 4.0 36 1004WEN Introduction to DMS SuperNode Rls. 3.0 36 1005WEN Basic Call and Translations Concepts Rls. 3.0 37 1131WEN Telecommunications Basics Rls. 3.0 37 1181ZEN DMS SuperNode Lines Maintenance 38 1182ZEN DMS SuperNode System Trunks & Peripheral Maintenance 38

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Designing Cisco Network Service Architecture Administering Cisco Unified Communications Manager Interconnecting Cisco Networking Devices Accelerated Implementing Cisco Unified Communications Manager Part 1 v6.0 Implementing Cisco Unified Communications Manager Part 1 v8.0 Implementing Cisco Unified Communications Manager Part 2 v6.0 Implementing Cisco Unified Communications Manager Part 2 v8.0 Cisco Sales Essentials Cisco Voice Over IP v6.0 Cisco Data Center Unified Computing Design Cisco Data Center Unified Computing Support Specialist Designing for Cisco Internetwork Solutions Interconnecting Cisco Networking Devices Part 1 Interconnecting Cisco Networking Devices Part 2 Implementing Cisco Unified Wireless Networking Essentials Implementing Cisco Quality of Service v2.3 Implementing Cisco IP Routing Securing Network with ASA Fundamentals Implementing Cisco Switched Networks Troubleshooting and Maintaining Cisco IP Netowrks Troubleshooting Cisco Unified Communications Systems v1.0 Versera ICE Technician Level 1 Versera ICE Technician Level 2 Movius Media Server Fundamentals Movius Media Server Advanced Troubleshooting Movius Unified Messaging Fundamentals Movius Unified Messaging Advanced Troubleshooting Movius Conference Bridge Fundamentals Movius Conference Bridge Advanced Troubleshooting Movius Visual Voice Mail

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53 54 54 55 55 56 56 57 57 58 58 59 59 60 60 61 61 62 62 63 63

Movius Training

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64 65 65 66 66 66 67 67 67

Technology Overview Training
IPTV Courses Networking Courses VoIP Courses Wireless Courses

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68 68 70 70

Payment Procedures and Policies

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Copyright © 2011 Innovatia. All Rights Reserved.

Introduction to Innovatia Training
Get smart with your travel, your budget, your time, get smart with Innovatia Training. Innovatia is a North American based company that designs, builds and delivers creative training solutions. Leveraging our robust infrastructure, best-in-class technologies, and talented human resources enables us to deliver the best value for the dollar in the advanced technical training environment. Innovatia offers a broad array of instructor-led classroom training, virtual classroom training, and self-paced online training. Our courses are costeffective and high-impact, and are flexible enough to accommodate the needs of the busiest individual. An eLearning pioneer, Innovatia online learning solutions account for more than 60% of the learning solutions we offer. We are an Authorized Learning Partner for most major OEMs including Avaya, Cisco, GENBAND, Microsoft, and Movius. We work with our clients to lead them through the certification paths they need to succeed in their day to day responsibilities.

Why Choose Innovatia Training?
• Innovatia Training allows the customer to focus on their business while we manage their training. • Innovatia’s breadth of expertise makes the customer’s training relevant. • Innovatia’s relevant training programs optimize the end-customer’s technology investments. • Innovatia helps the customer maximize their training budget by minimizing travel costs and decreasing time commitments.

What else should you know about Innovatia?
• Innovatia is investing—expanding our virtual labs, hiring additional experienced instructors, and growing our portfolio offerings. • Innovatia is more than a training organization—we provide technical support services and create technical documentation for many of the products for which we provide training. This directly impacts the quality of training that our customers receive. • Innovatia is one of the only training companies in North America authorized to provide training for both Avaya and Avaya NES products. • Innovatia can help our customers manage some or all of their technical training needs, analyzing, prioritizing, administering and delivering their training requirements. • Innovatia is authorized to provide training for both Avaya and Avaya NES products, providing our customers with a one stop shop opportunity. Register now: 1-888-466-6855
Copyright © 2011 Innovatia. All Rights Reserved.

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3

Designing the Right Training Program for You
Innovatia Training offers custom training solutions to suit your specific needs. We will consult with you to determine your specific training requirements and then develop the suite of courses needed to bring your organization up to speed on your technology needs. We can even adjust the courses to suit your timing and content requirements. If you don’t see the training you are looking for, just ask!

How do I register?
If you are interested in registering for a course, please visit our website at www.innovatia.net or call us at 1-888-466-6855.

What are the Different Course Delivery Methods?
Innovatia offers training through several different methods including Instructor-Led Classroom, Instructor-Led On-Site, Virtual Classroom, Self-Paced, and Blended. Ask one of our Innovatia Sales Specialists about the best methodology for you and your organization, or you can link to our course catalog to discover the methodology used in the courses you require. Instructor-Led Classroom Training is conducted in an in-person classroom environment. Most courses also include access to lab equipment to perform hands-on exercises. Instructor-Led On-Site Training brings a qualified instructor, and equipment as required, directly to your worksite. A minimum of 8 students is required, in addition to a properly-equipped room, to conduct the training. Virtual Classroom Training is online learning, facilitated in real time by an instructor. Virtual learning is enabled through the use of Centra software. Benefits of Virtual Training include:

• Training can be completed from any location in the world that has reliable Internet access, including the student’s home or office. • Virtual training maximizes the customer’s training budget by eliminating travel costs and decreasing time commitments. • Two-way voice over the Internet enables the student to ask questions and receive answers instantaneously, just like traditional instructor-led training. • Lab equipment is accessed in real time to demonstrate interactively how theory is applied to a real-world environment.

Self-Paced Training provides the flexibility for the student to learn, at their own pace, from any location in the world that has reliable Internet access, while still delivering the high level of quality instruction expected from Innovatia. Courses are available online through a learning management system. Blended Training combines Virtual Training and Self-Paced Training into one comprehensive learning experience.

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Savings and Promotions

Innovatia Training is constantly adding new courses to our catalog based on requests from our customers and certification requirements from OEMs. Below is a list of courses that we have recently added. Please continue to visit our site at www.innovatia.net/training to see the latest on What’s New!

What’s New at Innovatia Training

Avaya
ATI01672VEN ATI02348IEN AVA00643H00 AVA00901H00 Avaya Aura™ Communication Manager Fundamentals Avaya Aura™ Communication Manager Implementation Troubleshoot and Maintain IP Telephony Workshop IP Telephony Implementation FastTrack

Avaya NES
CS1000 6378F 6380F 6351X 6376C What’s New with Avaya Communication Server 1000 Release 7.0 What’s New with Avaya Communication Server 1000 Release 7.5 Avaya Communication Server (CS) 1000 7.5 System Administration and Management Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade

Contact Centre 3619F What’s New with Avaya Aura Contact Center – Administration & SCE Scripting 3609X Avaya Aura™ Contact Center Administration 3610C Avaya Aura™ Contact Center - Service Creation Environment BCM 6027F 6045X 6046X 6057F BCM50 and BCM450 Sales Engineering Solutions BCM50 and BCM450 Installation, Initial Configuration and Messaging BCM50 and BCM450 System Configuration and Maintenance BCM50 and BCM450 Release 6.0 Delta

Continue to visit our Avaya Course Catalog for new instructor-led classroom and virtual training at www.innovatia.net/avaya. At Innovatia Training, we offer thousands of courses. If we don’t have exactly what you’re looking for just ask one of our Innovatia Training Specialists at 1-888-466-6855 or visit our website at www.innovatia.net/training. Register now: 1-888-466-6855
Copyright © 2011 Innovatia. All Rights Reserved.

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5

Savings and Promotions
Register for three courses across more than one of our product lines and receive the fourth course free
Between now and June 30st 2011, register for any 3 courses across more than one of our product lines including Avaya, Avaya NES, and Cisco, and receive the 4th course free.
Conditions: • Only applies to publicly scheduled courses • Not to be combined with any other promotion or negotiated arrangement • The least expensive of the 4 courses is free • Only applies to Avaya, Avaya NES, and Cisco courses • This promotion applies only to new registrations after March 14th, 2011 • Classes must be attended by December 16th, 2011 • Full payment must be received at time of registration

Looking for something customized to your schedule and training needs…

Training à la carte
We can offer you what you need, when you need it. For more information, call one of our training specialists at 1-888-466-6855

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Copyright © 2011 Innovatia. All Rights Reserved.

Avaya Training
Avaya and Innovatia are pleased to announce the execution of an agreement that welcomes Innovatia to the community of Avaya Authorized Learning Partners. This designation authorizes Innovatia to provide training and certification in Avaya products including Unified Communications, Contact Center, Small and Medium Enterprise (SME) Communications Solutions, and Data. Innovatia is now an Authorized Learning Partner for both the Avaya NES and the Avaya product lines, giving our customers the ability to train on both products and to do crossover training as needed. Courses are offered through public classroom, customer onsite training, and instructor-led virtual classroom. Watch our schedules for new courses including virtual classes coming soon. We are constantly updating our catalog to bring our customers the latest in Avaya training. If you don’t see what you need, just ask! Contact one of our Innovatia Training Specialists at 1-888-466-6855; they will help you develop a certification path or required competency set to suit your needs.

Course ATA01225IEN IP Office R6 Implementation Workshop
Duration: 5 Days | Price: $2495 USD Course Description
The purpose of this course is to provide implementation associates with the skills they need to install, administer, and manage the implementation of an IP Office customer solution. In addition, the course provides the learner with the opportunity to practice installing and configuring the IP Office system and to practice using the IP Office applications. Call us to discuss pricing options! • Describe the upgrade of the core software • Describe the IP Office Manager Configuration settings • Understand the different phone units connected to the IP Office • Install network connections and understand IP routes • Install and configure VoIP endpoints • Configure the basic functions of a Small Community Networking (SCN) • Use the basic functions of the System Status Application and the SysMonitor • Verify the security settings in the IP Office configuration • Configure the System SD Card for a variety of functionalities • Describe the difference between the variants Embedded VoiceMail and VoiceMail Pro • Configure the basics of Voice Mail Pro • Customize the IP Office 500 control unit • Set up the licenses • Configure hunt groups for agents and Hot Desking

Instructor-led Classroom
• Set up specific functions on users • Set up a line configuration • Configure the connection requirements for IP telephones • Configure SIP terminals and connections • Configure Small Community Networking • Customize network connections; Customize a Small Community Networking (SCN) • Use the System Status Application for the various types of system alarms • Use the SysMonitor in a customized environment • Customize applications; Customize Voice Mail Pro for specific users and hunt groups

Who should Attend

This course is designed for Avaya Associates, Avaya Partners, and Resellers with IP Office installation and maintenance responsibilities.

Course Objectives

Prerequisites

After completing this course the student should be able to: • Identify the IP Office 500 control unit and their expansion modules • Install the IP Office 500 control unit

The “AVA00916WEN - IP Office Hardware and Data Components” is a recommended course prior to taking this course.

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Course ATI00484IEN IP Office Advanced Applications and Troubleshooting Workshop
Duration: 5 Days | Price: $2495 USD Course Description
This course provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-toSpeech (TTS), Contact Store, Customer Call Reporter (CCR) and VoiceMail Pro in a Small Community Network (SCN).

Instructor-led Classroom
• Interpret the most common call scenarios and explain the result on alarm functions, real time and historical information • Use Diagnostic Tools to troubleshoot common installation issues • Capture trace logs

Course Objectives

Who should Attend

This course is designed for Avaya Associates, Avaya Partners, and Resellers with IP Office installation and maintenance responsibilities.

After completing this course the student should be able to: • Summarize the capabilities of Avaya IP Office VoiceMail Pro Application • Configure and use VoiceMail Pro Web Services • Configure and troubleshoot VoiceMail Pro in a Small Community Network (SCN) • Configure TTS • Construct a call flow that includes Menu actions, Database actions and Speak Text actions • Summarize the capabilities of Campaign Manager • Explain the functionality and define the capabilities of the Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL) • Install and configure the one-X Portal Server • License and configure Customer Call Reporter

Prerequisites

ATI02011AEN – IP Office Implementation Workshop (Assessment) APIA ATC01203AEN - Avaya IP Office Level Assessment

Course ATI01672VEN Avaya Aura™ Communication Manager Fundamentals
Duration: 18 Hours | Price: $1399 USD Course Description
This course is an introduction to the core features and basic designs of the Avaya Aura Communication Manager solution.

Virtual Classroom Prerequisites
None.

Course Objectives

Who should Attend

This course is primarily designed for Avaya Associates and Avaya Partners.

After completing this course the student should be able to: • Describe Avaya Aura™ • Describe how to configure an IP telephone and soft-phone • Install and configure Avaya Aura™ Communication Manager and Communication Manager Messaging • Install a Service Pack on an S8xxx Server • Administer Avaya Site Administration (ASA) • Discuss a new messaging subscriber • Create a call coverage path that sends unanswered calls to the Voice Mailbox • Describe a call center • Describe an IP network region • Calculate traffic using the Erlang scientific method • Calculate network bandwidth to support the anticipated traffic. • Identify maintenance and alarms using Avaya documentation

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Course ATI02348IEN Avaya Aura™ Communication Manager Implementation
Duration: 40 Hours | Price: $2995 USD Course Description
This course enables participants to install and test the simplex, duplex, and survivable templates for Avaya Aura™ Communication Manager Release 6.0. Participants will administer Avaya S8800 and S8300D servers, G430/G450/G650 gateways, IP endpoints, and public line access. Implementation exercises are supported with additional maintenance and troubleshooting information and references to related courseware and documentation.

Instructor-led Classroom
• Maintain Communication Manager translations by performing backup and restore activities • Use supplemental documentation and troubleshooting information to assist the Communication Manager implementation

Course Objectives

Who should Attend

This course is designed for Avaya Business Partners, Customers and Avaya Employees with Installation and Implementation responsibilities.

After completing this course the student should be able to: • Differentiate the Communication Manager role in large solution configurations when SIP endpoints are used/not used • Access Contact Center Manager Administration • Prepare to implement Avaya Aura™ Communication Manager by gathering the necessary components prior to installation • Install and configure System Platform on the Avaya S8800 and S8300D servers • Install and test the five Avaya Aura™ Communication Manager templates on the Avaya S8800 and S8300D servers • Configure G650/G450/G430 Gateways and Media Modules, IP endpoints and public line access • Provision IP telephones by installing current firmware and configuration settings files

Prerequisites

NOTE: the three courses listed below are NOT REQUIRED for this course - only recommended. • ATA00098VEN - Administering and Maintaining Avaya Aura™ System Platform • ATA00099VEN - Avaya Aura™ for Midsize Business Implementation and Configuration • AVA00836H00 - Communication Manager Basic Administration

Course AVA00643H00 Troubleshoot and Maintain IP Telephony Workshop
Duration: 5 Days | Price: Please call for pricing. Course Description
This course provides information and handson experience to enable students to perform maintenance on a converged solution. General maintenance procedures will be covered as well as specific, scenario-based examples intended to give the learner a feel for what will be encountered on the job.

Instructor-led Classroom

Course Objectives

Who should Attend

Avaya Employees and Business Partners with Installation, Administration and Maintenance responsibilities

After completing this course the student should be able to: • Describe standard troubleshooting principles and procedures • Perform diagnostic analysis to locate and isolate trouble • Use tools like Ethereal, SMON, and Communication Manager to solve troubles • Use Communication Manager commands to troubleshoot and resolve troubles • Perform standard upgrades on hardware, software, and firmware • Solve common problems given real-life troubleshooting scenarios • Understand what steps to take if they cannot solve the problem

Prerequisites

Students must come to class with existing knowledge of converged solutions and the terminology associated to converged solution products.

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Course AVA00836H00 Avaya Aura™ Communication Manager Basic Administration
Duration: 5 Days | Price: $2995 USD Course Description
This course is designed to teach learners how to perform basic administration activities using Communication Manager. Some of the tasks included are creating a dial plan, setting up class of service and class of restrictions, administering phones, maintaining the system, and running reports. The class will include lecture and hands-on activities explaining the various features and functions. Call us to discuss pricing options!

Instructor-led Classroom Prerequisites
There are no prerequisites for this course. However, students should be familiar with simplex and/or complex IP Telephony solutions.

Course Objectives

Who should Attend

This course is designed for Avaya customers, employees, and Business Partners with Avaya Communication Manager administration responsibilities.

After completing this course the student should be able to: • Identify Communication Manager components and configurations • Identify the major types of media servers, media gateways, circuit packs and media modules • Explain the duplication and reliability options • Describe basic troubleshooting techniques • Discuss security for Avaya Communication Manager • Identify reports available in Avaya Communication Manager

Course AVA00838H00 Avaya Media Servers and Media Gateways Implementation Workshop
Duration: 5 Days | Price: $2995 USD Course Description
This workshop provides an interactive, hands-on lab experience of implementing Avaya S8700, S8500, and S8300 Media Server-based IP Telephony solutions. In addition to the hands-on administration, configuration, and cabling of the solution hardware and telephones, the workshop also provides an overview of the various hardware components, capabilities and features. Call us to discuss pricing options!

Instructor-led Classroom

Course Objectives

Who should Attend

Avaya Employees, Business Partners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: • Implement Avaya S8300, S8500 and S8700 Series Media Servers and their corresponding gateways • Implement Avaya survivable processors. • Perform basic Communication Manager administration to support endpoint implementation testing • Convert traditional port network connectivity to Mixed Port Network Connectivity environment • Upgrade Communication Manager on a Media Server and update firmware on circuit packs, media modules, switches and media gateways

Prerequisites

You should be familiar with Avaya Communication Manager administration procedures.

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Course AVA00867H00 IP Telephony Advanced Implementation Workshop
Duration: 5 Days | Price: $2995 USD Course Description
This workshop provides an interactive hands-on lab experience of interconnecting Avaya Media Server-based IP Telephony solutions. Participants will connect two locations through tie trunks and IP trunks, configure network regions, route calls, converge networks, and introduce survivability in the customer’s network. Call us to discuss pricing options!

Instructor-led Classroom Prerequisites
The student should have achieved their ACA credential, be familiar with the Avaya IP Telephony portfolio of products, and have successfully passed the Avaya Communication Manager – Networking Assessment (AVA00866AEN). This background can be obtained from Avaya documentation, Avaya University training (IP Telephony Overview Curriculum, Implement ACA Curriculum path), and field experience.

Course Objectives

Who should Attend

Avaya Employees, Business Partners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: • Configure a base installation of Communication Manager • Install an IP trunk between two Avaya systems • Establish Virtual Local Area Networks (VLANs) between network locations • Connect locations through Wide Area Networks (WANs) • Create network regions • Configure network regions using Call Admission Control (CAC) • Converge multiple networks • Implement Enterprise Survivable Servers (ESSs) for increased network survivability • Route calls using Q-Signaling (QSIG) • Create and configure a router • Implement Inter-Gateway Alternate Routing (IGAR) • Troubleshoot the implementation

Course AVA00901H00 IP Telephony Implementation FastTrack
Duration: 10 Days | Price: $6009 USD Course Description
This FastTrack provides back to back delivery of the following courses over ten days: AVA00838H00 Avaya Media Servers and Media Gateways Implementation Workshop and AVA00867H00 IP Telephony Advanced Implementation Workshop.

Instructor-led Classroom Prerequisites
The student should be familiar with Avaya Communication Manager administration procedures.

Course Objectives

Who should Attend

Avaya Employees, BusinessPartners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: • Implement Avaya S8300, S8500 and S8700 Series Media Servers and their corresponding gateways • Implement Avaya survivable processors. • Describe the upgrade of the core software • Perform basic Communication Manager Administration to support endpoint implementation testing • Convert traditional port network connectivity to Mixed Port Network Connectivity environment • Upgrade Communication Manager on a Media Server and update firmware on circuit packs, media modules, switches and media gateways

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Avaya NES Training
As an Avaya Authorized Learning Partner for Avaya NES Products, Innovatia is pleased to be able to provide training on the Business Series, CallPilot, Communication Server 1000, Contact Centre and Voice over Internet Protocol (VoIP) Technologies. Courses are offered through public classroom, customer on-site training and instructor-led virtual classroom. Contact one of our Innovatia Training Specialists and they will help you develop a certification path or general training path to suit your needs.

BCM Courses
Course 6027F BCM50 and BCM450 Sales Engineering Solutions
Duration: 2 Days (12 hours) | Price: $850 USD Course Description
This course is designed for Sales Engineers responsible for Pre- and Post-Sales Support of Business Communications Manager (BCM). Through lecture, discussion, and a case study, you will learn how to determine the requirements needed to properly implement BCM50, BCM200, BCM400, or BCM450. Topics include: • Market Information Summary • Describing Architecture Components • Explaining Management Applications • Discussing Data Networking • Describing Voice Applications • Exploring Converged Solutions • Applying Your Knowledge - a Case Study

Virtual Classroom Prerequisites
• Working knowledge of BCM 3.7 and BCM50 Rls. 2.0 features and capabilities • Microsoft ® Windows ® and capable of running your web browser • Understanding of basic key system technology • Understanding of basic T1 theory and concepts • Understanding of Voice over IP theory and concepts • Understanding of PC and PC networking technology

Course Objectives

Who should Attend
Sales engineers

After completing this course the student should be able to: • Summarize BCM market opportunity. • Select BCM architecture components for the customer’s application. • Explain BCM50 management applications. • Discuss the advantages of BCM data networking • Determine the most appropriate BCM50 voice application to meet the customer’s needs. • Evaluate available solutions for a converged network. • Apply what the student has learned through the use a case study.

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Course 6045X BCM50 and BCM450 Installation, Initial Configuration, and Messaging
Duration: 5 Day (30 Hours) | Price: $2499 USD Course Description
This virtual classroom eLearning course is designed for installation technicians and administrators who install and perform initial configuration on BCM systems.

Virtual Classroom Prerequisites
0365F VoIP Technologies

Course Objectives

Who should Attend

Technicians and administrators

After completing this course the student should be able to: • Describe BCM50 and BCM450 system hardware components • Install a BCM50 and BCM450 system • Perform initial configuration of a BCM50 and BCM450 system • Set up accounts and privileges • Configure telephony resources • Configure trunks and target lines • Configure VoIP gateways • Describe and configure Unified Communications features • Use CallPilot Manager to set system properties • Configure CallPilot mailboxes • Configure Auto Attendant • Configure Custom Call Routing

Course 6046X BCM50 and BCM450 System Configuration and Maintenance
Duration: 3 Days (18 Hours) | Price: $1550 USD Course Description
This virtual classroom course is designed for technicians and administrators who operate and maintain BCM systems.

Virtual Classroom

Course Objectives

After completing this course the student should be able to: • Configure System Settings • Configure Sets • Configure Services • Monitor and analyze system status and performance • Perform system management tasks • Upgrade BCM software • Configure VLANs

Prerequisites

6045X BCM50 and BCM450 Installation, Initial Configuration and Messaging

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Course 6057F BCM50/450 Release 6.0 Delta
Duration: 3 Hours | Price: $499 USD Course Description
This course is designed for installation technicians and customer service personnel who want to understand the differences between BCM50/450 Rls. 5.0 and BCM50/450 Rls. 6.0.

Virtual Classroom Prerequisites
You must have all of the following skills: • Use one of Windows® 2000/2003/XP • Install and configure software • Experience and competency with BCM50/450 Rls. 5.0

Course Objectives

Who should Attend

Installation technicians and customer service personnel.

After completing this course the student should be able to: • Identify and describe improvements and capabilities for BCM50/450 Rls. 6.0 • Describe how BCM is branded effective Release 6.0 • Describe mobility enhancements • Describe how Rls 6.0 provides solutions to support the dispersed workplace • Administer Avaya Site Administration (ASA) • Identify Rls 6.0 enhancements to increase efficiency and productivity • Describe Release 6.0 hardware support and upgrade paths

Course INN1092 BCM Overview
Duration: 1 Day (6 Hours) | Price: $450 USD Course Description
INN1092 BCM Overview is a self-paced course that takes approximately one (1) day to complete. This course provides a high level overview of the features and benefits of the BCM products as well as the main aspects relating to setup and troubleshooting.

Self-paced

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone needing a high level understanding of BCM Fundamentals

Course Objectives

Upon completion of this course, the learner will be able to: • Understand the features and benefits of the BCM products • Understand the main aspects relating to setup and troubleshooting

Prerequisites
None.

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CallPilot Courses
Course 0327C

CallPilot 5.0 System Administration and Applications
Duration: 5 Days (30 Hours) | Price: $2594 USD Course Description
Course 327C is designed for personnel who are responsible for setting up the CallPilot database and for performing day-to-day system administration. It is also designed for personnel who create and maintain CallPilot multimedia applications using Application Builder. This course offers assessment testing.

Instructor-led Classroom
• Create and maintain multimedia applications using Application Builder • Instruction and demonstration are provided via CD-ROM self-paced learning for CallPilot Reporter

Course Objectives

Who should Attend

Technicians and Engineers

Upon completion of this course, the student should be able to: • Describe in general the new functionality introduced with CallPilot 4.0 • Use CallPilot Multimedia Messaging and Speech Activated Messaging, including voice, fax, text, and E-mail By Phone • Use CallPilot Manager to set up and administer the CallPilot database • Configure Outcalling services • Use Desktop Messaging • Set up and use My CallPilot • Use CallPilot Manager and My CallPilot to set up and use the Message Forwarding Rule

Prerequisites

0200C Meridian 1 and Communication Server 1000 Familiarization Communication Server 1000 Rls. 4.5 Prerequisite Skills: • Microsoft Windows Server 2003, Windows 2000 Professional, or Windows XP • Familiarity with using web browsers • Basic understanding of TCP/IP Database management

Course 0329C CallPilot Rls. 5.0 Installation and Maintenance
Duration: 5 Days (30 Hours) | Price: $2177 USD Course Description
This training course is designed for distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the CallPilot unified messaging system. This training course is designed to lead the student through a typical CallPilot Rls. 4.0 system installation, teaching each step in the installation and configuration process. Classroom conditions are designed to replicate the customer’s server site, switch room, and network facilities. Emphasis is placed on the tasks that an installation technician can expect to face in the field. Basic system maintenance tasks covered include performing routine diagnostics and fault isolation, backing up system data, and upgrading keycode-controlled features. This course does not teach basic computer configuration, Microsoft Windows operating system installation, or IP networking, as these subjects are required prerequisite knowledge. This course is strongly recommended as preparation for Certified Support Specialist - Voice Solutions Certified Support Expert - 3C.

Instructor-led Classroom
Installation and Maintenance - Large Systems and 0302F Database for Technicians X11 Rls. 25.40/X21 Rls. 2.0 The student must have knowledge of or experience with the switch that is connected to the CallPilot server. This includes the ability to perform the following tasks: • Demonstrate a basic understanding of how the switch routes and processes calls • Establish the switch cabling connections • Configure the switch The student must have knowledge of or experience with the following PC components and software before beginning the CallPilot installation: • Microsoft Windows 2000 Professional • Microsoft Windows XP • Microsoft Windows 2003 Server Knowledge or experience in the following related areas is recommended: • Networking • Troubleshooting • Database management

Who should Attend Course Objectives

Technicians and Engineers After completing this course the student should be able to: • Install the CallPilot Rls. 4.0 system in accordance with customer requirements and applicable documentation • Configure the CallPilot Rls. 4.0 system for messaging operations in accordance with customer requirements and applicable documentation • Perform routine diagnostics, fault isolation and maintenance tasks in accordance with applicable documentation

Prerequisites

0200C Meridian 1 and Communication Server 1000 Familiarization Communication Server 1000 Rls. 4.5 and 0224C Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 1000 Rls. 4.5 or 0263C Meridian 1 Large Systems Installation and Maintenance Communication Server 1000 Rls. 4.5 or 0273C Meridian 1 Rls. 25.40 Enhanced

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Course INN1093 CallPilot Overview
Duration: 1 Day (6 Hours) | Price: $450 USD Course Description
This self-paced overview of CallPilot is targeted at technical personnel wishing to gain an overall understanding of CallPilot’s features and capabilities including CallPilot messaging functionality. This course provides recorded instructor-led sessions detailing messaging interface capabilities including speech voicemail integration, fax integration and a menu created with Application Builder - an important function of CallPilot. CallPilot’s web-based administrative interface leads the student through tasks associated with the various menus in the administrative interface. Commonly performed tasks such as logging on to CallPilot Manager, password reset, building a mailbox and creating an application using Application Builder are outlined as well.

Self-paced
Manager and CallPilot Reporter, My CallPilot, Desktop Messaging and more • Identify CallPilot platform, components and architecture • Identify system capacities • Explain CallPilot call flow • Identify CallPilot Manager interface components • Perform common tasks associated with CallPilot administration and Application Builder

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone requiring a high level understanding of CallPilot

Course Objectives

After completing this course the student should be able to: • Describe CallPilot functionality including a wide range of features including CallPilot

Prerequisites
None

Communication Server 1000 Courses
Course 0777X Communication Server 1000 6.0 System Administration and Management
Duration: 5 Days (30 Hours) | Price: $2595 USD Course Description
This foundation–level course, Communication Server 1000 System Administration and Management (0777X), is the starting point for your Communication Server 1000 6.0 training. Through presentations and interactive practices, you will learn how to use the Command Line Interface (CLI) and the Element Manager web interface to perform basic system administration and management tasks. This course emphasizes the use of Element Manager for a CS 1000 system running on a Signaling Server with a VxWorks platform. Important: If you have successfully completed Meridian 1 or Communication Server 1000 training at Rls. 4.5, please contact a training consultant to identify which courses best meet your needs. management methodology • Given customer requirements, determine passwords and system security features to control access to system resources • Determine and follow the appropriate procedures to log in and communicate with the system using the Command Line Interface (CLI) or Element Manager • Given customer requirements, determine techniques, features and services that restrict user access to system resources, including Class of Service, Trunk Group Access Restriction/ Trunk Access Restriction Group and Network Class of Service to restrict user access to system resources • Identify features that change the access restriction assigned to a terminal per call or on a permanent basis • Communicate about dialing plan design guidelines • Identify types of commonly used dialing plans • Interpret a Directory Number Block (DNB) to identify the numbers in use and to identify available numbers • Update an existing dialing plan to meet customer specifications • Given customer requirements, determine which Administrative or Maintenance

Virtual Classroom
Overlay (LD) to access and the appropriate procedures to follow to perform basic administration Given customer requirements, determine what Element Manager link to access and the appropriate procedures to follow to perform basic customer administration Given customer requirements, program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Given customer requirements, program the Calling Party Name Display Feature Given customer requirements, add, move, change, or delete digital telephones and IP Phones in Overlay (LDs) 10, 11, or 12 and print the appropriate reports to verify the programming

• •

Who should Attend Course Objectives

This course is intended for system administrators. After completing this course the student should be able to: • Describe the major components that comprise the CS 1000 portfolio • Communicate about system and software architecture, user interfaces, and system

Prerequisites

Before attending this course, a working knowledge of voice and data communications is required. If you are new to telecommunications, the following courses are recommended: • 1005H - Voice Fundamentals • 0229T/W - IP Fundamentals • 0200C/T/W - Meridian 1 and Communication 1000 5.0 Familiarization

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Course 0946C Communication Server 1000E Installation and Commissioning
Duration: 5 Days (30 Hours) | Price: $2949 USD Course Description
This course provides information on how to install and commission a Communication Server 1000E (CS 1000E) system. It allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led Classroom Prerequisites
• • • • Course 0200W or 0200T or 0200W Course 0777C or 0777X Course 6375X Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming Validate the configuration and installation of an IP Line node and system Install and configure IP Phones Perform System Backup Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager Identify troubleshooting tools, applications, and management functions available within the CP PM

Course Objectives

Who should Attend

Individuals responsible for installing and commissioning the Communication Server 1000E system

After completing this course the student should be able to: • Identify system platform requirements • Identify hardware and software components • Prepare and plan a CS 1000E system installation • Install hardware components on a CS 1000E SA system with a CP PM Co-Resident Call Server and Signaling Server • Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP PM Signaling server • Install Linux Base OS • Configure Unified Communications Management Security Services • Install and Configure Applications using UCM Deployment Services • Install and Configure CP PM Co-resident Call Server and Signaling Server software • Install and Configure Call Server software (VxWorks) • Import IP Telephony Node • Install and configure the Media Gateway Controller • Identify maintenance procedures for the CS 1000E system • Identify and clear faults in the CS 1000E system

• • • •

• • • • •

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Course 0956C Communication Server 1000 BARS/NARS
Duration: 5 Days (30 Hours) | Price: $2895 USD Course Description
The CS 1000 BARS and NARS course addresses the minimum programming required to implement dial plan authorization, restrictions, and digit manipulation between multiple CS 1000 systems. Through demonstrations, hands-on labs, and classroom discussions, you will learn how to implement public E.164 dialing plans, private Coordinated and Uniform Dialing Plans, and commonly used BARS/ NARS features. BARS and NARS provide customers flexible configuration of CS 1000 based systems over traditional analog and digital transmission mediums as well as VoIP technologies such as H.323 and SIP.

Instructor-led Classroom
• Configure BARS/NARS features on the CS 1000 Call Server • Create Private and Public dialing plans between multiple CS 1000 systems • Test dialing plan configurations by placing calls between CS 1000 systems • Identify, isolate, and correct dialing plan configurations on the CS 1000 Call Server

Course Objectives

Who should Attend

Personnel responsible for implementing dialing plans utilizing CS 1000 BARS and NARS features to interface private CS 1000 PBXs and to other 3rd party PBX/Central Office communication links

After completing this course the student should be able to: • Identify the CS 1000 Basic Alternate Routing Selection features • Identify the CS 1000 Network Alternate Routing Selection features • Identify the CS 1000 BARS/NARS software feature packages • Discuss Analog and Digital PSTN networking concepts such as DID, FX, WATS, T1/PRI, and E.164 • Describe Private and Public dialing plans used by traditional PBXs • Discuss CS 1000 IP networking H.323 and SIP voice protocols • Describe CS 1000 IP networking concepts • Describe CS 1000 IP networking components and topologies • Describe the CS 1000’s BARS/NARS strategies when using both traditional TDM networking and IP networking together

Prerequisites

• Course 0200W or 0200T or 0200W • Course 0777C or 0777X

Course 3432A Communication Server 1000 6.0 Architecture and Upgrades Boot Camp
Duration: 5 Days (30 Hours) | Price: $2500 USD Course Description
In this Boot Camp, you will get an introduction to the Communication Server (CS) 1000 Unified Communications Management and Common Services (UCM CS) architecture, its features, and performing upgrades. Through demonstrations, hands-on labs, and classroom discussions, you will learn about the minimum hardware and software requirements to support UCM CS features and services. You will perform an upgrade to Rls. 6.0

Instructor-led Classroom
• Plan and prepare for upgrades to CS 1000 Rls. 6.0 • Upgrade an existing Option 11C 5.x and above system to a CS 1000E 6.0 system TDM only • Troubleshooting tools, applications, and management functions available within the CP PM and COTS server

Course Objectives

Who should Attend

Personnel responsible for implementing a UCM CS solution, with one or more CS 1000 systems, that needs to be centrally managed over a secure VoIP network environment; personnel responsible for performing upgrades to Rls. 6.0.

After completing this course the student should be able to: • Understand Unified Communications Management and Common Services (UCM CS) architecture • Understand CS 1000 hardware and software components • Understand CS 1000 hardware and software installation procedures • Understand CS 1000 CP PM Co-Resident Call and Signaling Server • Understand CS 1000 applications and features • Navigate UCM CS, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager • Add administrative users in Unified Communications Manager • Configure and enable Subscriber Manager • Understand Security mechanisms and applications used by the Linux-based servers

Prerequisites

Before attending this course, students must have: • Nortel Certified Support Specialist 5.x certification • Working knowledge of CS 1000E Rls. 5.0 hardware which includes SSC, CP PIV, CP PM, COTS Servers, Media Gateway Controllers, Voice Gateway Media Cards, Signaling Servers, and IP Phones • Completion of a 4.x SSC to a 5.x CP IV or CP PM upgrade on CS 1000E • Familiarity with the 4.x and 5.x software features • What’s New with Communication Server 1000 Rls. 6.0 (6377F)

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Course 6351X
Avaya Communication Server (CS) 1000 Rls. 7.0 System Administration & Management
Duration: 3 Days (18 Hours) | Price: $1725 USD Course Description
This foundation-level course is the starting point for your Communication Server 1000 7. 0 training. Through presentations and interactive practices, you will learn how to use the Element Manager web interface to perform basic system administration and management tasks. After completing this course the student should be able to: • Describe the basic functionality of the CS 1000 system management tools and interfaces and recommended programming hierarchy to follow when configuring system parameters • Explain how passwords and system security This course emphasizes the use of Element features are used to protect system Manager for a CS 1000 system running on resources a Linux platform. The course assumes the • Use Element Manager via Unified system is fully installed and operational Communications Manager (UCM) to perform system administration and Who should Attend management This course is designed for customer service • Explain how Access Restriction features are representatives and personnel responsible used to control a user’s degree of access for system administration and management • Describe the fundamentals of implementing for the Communication Server 1000 (CS a dialing plan and interpreting directory 1000) system portfolio. number data blocks • Describe customer fundamentals and use the Element Manager Customer pages to enable and configure customer level parameters • Identify programming guidelines for digital, IP and SIP Phones, including system, ustomer and telephone level requirements • Use the Element Manager Phones configuration tool to add, edit, search swap and move Digital, IP and SIP telephones per customer requirements

Virtual Classroom
• Describe and configure Lists using the List Manager Feature • Describe and configure IP Phone features including Personal Call Directory, Callers List, Redial List and Virtual Office • Use Subscriber Manager to create, modify and update subscriber accounts and user information. Describe and implement the Corporate Directory feature • Use Element Manager to configure ircuitbased and Virtual Routes and Trunks. • Describe and enable the traffic report collection feature and perform the steps required to view reports.

Course Objectives

Prerequisites

Before attending this course, students must have: • 0200T Meridian 1 and Communication Server 1000 6.0 Familiarization or • 0200W Meridian 1 and Communication Server 1000 6.0 familiarization • 0200C Meridian 1 and Communication Server 1000 7.0 Familiarization Students must have a working knowledge of telecommunications

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Course 6351X
Avaya Communication Server (CS) 1000 Rls. 7.5 System Administration & Management
Duration: 3 Days (18 Hours) | Price: $1725 USD Course Description
This foundation-level course is the starting point for your Communication Server 1000 7.5 training. Through presentations and interactive practices, you will learn how to use the Element Manager web interface to perform basic system administration and management tasks. This course emphasizes the use of Element Manager for a CS 1000 system running on a Linux platform. The course assumes the system is fully installed and operational. Important: If you have successfully completed Meridian 1 or Communication Server 1000 training at Release 6.0, please contact a training consultant to identify which courses best meet your needs. After completing this course the student should be able to: • Describe the basic functionality of the CS 1000 system management tools and interfaces and recommended programming hierarchy to follow when configuring system parameters • Explain how passwords and system security features are used to protect system resources • Use Element Manager via Unified Communications Manager (UCM) to perform system administration and management • Explain how Access Restriction features are used to control a user’s degree of access • Describe the fundamentals of implementing Who should Attend a dialing plan and interpreting directory This course is designed for customer service number data blocks representatives and personnel responsible • Describe customer fundamentals and use for system administration and management the Element Manager Customer pages for the Communication Server 1000 (CS to enable and configure customer level 1000) system portfolio. parameters

Virtual Classroom
• Identify programming guidelines for digital, IP and SIP Phones, including system, customer and telephone level requirements • Use the Element Manager Phones configuration tool to add, edit, search swap and move Digital, IP and SIP telephones per customer requirements • Describe and configure Lists using the List Manager Feature • Describe and configure IP Phone features including Personal Call Directory, Callers List, Redial List and Virtual Office • Launch Subscriber Manager and use it to create, modify and update subscriber accounts and user information • Describe and implement the Corporate Directory feature • Describe route and trunk fundamentals and use Element Manager to configure Circuitbased and Virtual Routes and Trunks • Describe and enable the traffic report collection feature and perform the steps required to view reports

Course Objectives

Prerequisites

• ATU00180OEN - Avaya System Manager General Overview • 0200C/T/W Meridian 1 and Communication Server 1000 7.0 Familiarization Or • Successful completion of the 6351X pre-test

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Course 6376C Avaya Communication Server 1000E Rls. 7.0 Implementation and Upgrade
Duration: 5 days (30 hours) | Price: $2995 USD Course Description
This course provides information on how to implement and upgrade the Avaya Communication Server 1000E (CS 1000E) system. This course allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. It also allows you to learn the process to upgrade to a CS 1000E Rls. 7.0 system. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led Classroom
Before attending this course, students must have the following skills: • Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs • Use standard documentation to locate the meaning of alarms and messages • Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology • Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager • Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system• Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming • Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming • Validate the configuration and installation of an IP Line node and system • Install and configure IP Phones • Perform System Backup • Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager • Identify troubleshooting tools, applications, and management functions available with the CS 1000 system

Course Objectives

Who should Attend

This course is designed for technicians and individuals responsible for installing and upgrading the Avaya Communication Server 1000E system

After completing this course the student should be able to: • Identify system platform requirements • Identify system hardware and software components • Plan a CS 1000E system installation and a system upgrade to CS 1000E Rls. 7.0 • Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP DC Signaling server. • Install Linux Base OS • Install and Configure Applications using UCM Deployment Services • Install and Configure CP PM Call Server Software (VxWorks) • Configure the Signaling Server Gateway. • Install and configure the Media Gateway Controller (MGC) • Upgrade an existing Option 11C 5.x system to a CS 1000E 7.0 CPMG/128 Co-Resident system

Prerequisites

Before attending this course, students must have the following prerequisite courses: • 0200W Meridian 1 and Communication Server 1000 6.0 • 0777C Communication Server 1000 6.0 System Administration and management Or • 0777X CS1000 6.0 System Administration and Management

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Course 6376C Avaya Communication Server 1000E Rls. 7.5 Implementation and Upgrade
Duration: 5 days (30 hours) | Price: $2995 USD Course Description
This course provides information on how to implement and upgrade the Avaya Communication Server 1000E (CS 1000E) system. This course allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. It also allows you to learn the process to upgrade to a CS 1000E Release 7.5 system. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led Classroom
• Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager • Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system • Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming • Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming • Validate the configuration and installation of an IP Line node and system • Install and configure IP Phones • Perform System Backup • Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager • Identify troubleshooting tools, applications, and management functions available with the CS 1000 system Before attending this course, students must have the following prerequisite courses: • ATU00180WEN: System Manager General Overview • ATU00183WEN: System Manger Technical Overview • 6351X: Communication Server 1000 System Administration and Management

Course Objectives

Who should Attend

This course is designed for technicians and individuals responsible for installing and upgrading the Avaya Communication Server 1000E system.

After completing this course the student should be able to: • Identify system platform requirements • Identify system hardware and software components • Plan a CS 1000E system installation and a system upgrade to CS 1000E Release 7.5 • Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP DC Signaling server • Install Linux Base OS • Install and Configure Applications using UCM/System Manager Deployment Services • Install and Configure CP PM Call Server Software (VxWorks) • Configure the Signaling Server Gateway • Install and configure the Media Gateway Controller (MGC) • Upgrade an existing Option 11C 5.x system to a CS 1000E 7.5 CPMG/128 Co-Resident system

Prerequisites

Before attending this course, students must have the following prerequisite skills: • Describe functions of System Manager • Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs • Use standard documentation to locate the meaning of alarms and messages • Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology

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Course 6378F What’s New with Avaya Communication Server 1000 Rls. 7.0
Duration: 10 Hours | Price: $500 USD Course Description
This course provides an overview of the new features, components and enhancements introduced and supported with Avaya Communication Server 1000 Rls. 7.0. Key topics covered are: • Introduction to Rls. 7.0 • System Upgrades • High Scalability • System Management Enhancements • Media Services • Unified Communications and SIP Enhancements • IP Enhancements • Security Enhancements • Serviceability Enhancements

Virtual Classroom Prerequisites
Before attending this course, students must have: • Experience with CS 1000 systems running Rls. 6.0 software • A current knowledge of Voice over IP fundamentals for the Avaya CS 1000 product portfolio, including IP Line • Understanding of data networking technologies (LAN and WAN) • Basic knowledge of voice technologies • Basic understanding of Voice over IP fundamentals • Knowledge of Avaya CS 1000 product portfolio • 0767C and 0768C or 0777C or 0777X and 6375X and 0946C and 0947C or 3432A

Course Objectives

Who should Attend

This course is designed for individuals who have experience with Communication Server 1000 systems using Rls. 6.0 software and require knowledge of the new Avaya Communication Server 1000 Rls. 7.0.

After completing this course the student should be able to: • Identify the features, hardware components, new system types and capacity considerations of CS 1000 Rls. 7.0 • Describe the upgrade paths supported with CS 1000 Rls. 7.0 • Describe the High Scalability and features and functionality. • Describe the system management tools, features and enhancements • Identify the Media Services available with CS 1000 Rls. 7.0 • Describe the Unified Communications and SIP enhancements offered with CS 1000 Rls. 7.0 • Describe the new IP features and enhancements. • Identify the security enhancements introduced with CS 1000 Rls. 7.0 • Describe the serviceability enhancements for CS 1000 Rls. 7.0

Course 6380F What’s New with Avaya Communication Server 1000 Release Rls. 7.5
Duration: 1 day (6 hours) | Price: $450 USD Course Description
Learn about the new Avaya Communication Server 1000 features and enhancements introduced in Release 7.5, including the integration of Avaya Aura™ System Manager and Avaya Aura™ Session Manager. • Describe Avaya Aura™ System Manager • Describe Avaya Aura™ Session Manager • Describe the software Serviceability Enhancements • Describe the upgrade and migration paths for CS 1000 systems and components

Virtual Classroom
Certified Communication Server 1000 Release 6.0 Database Administrator or have attended: • 6374W - Avaya Communication Server 1000 UCM Fundamentals • 6378F- What’s New with Avaya Communication Server 1000 Release 7.0 • 6351X - Avaya Communication Server 1000 7.0 System Administration and Management Certified Communication Server 1000 Release 6.0 Sales Engineer or have attended: • 6352X - Avaya Communication Server 1000 7.0 Engineering and Network Design • 6353X - Avaya Communication Server 1000 7.0 Upgrades for Design and Pre-Sales Engineering

Who should Attend

Avaya Business partners, hardware and database technicians, sales personnel, and customers who require general knowledge about the CS 1000 Release 7.5 features and enhancements.

Prerequisites

Course Objectives

After completing this course the student should be able to: • Identify the features, enhancements, and components for a new CS 1000 in Release 7.5 • Describe the software branding changes to Avaya • Describe the Avaya Aura™ integration enhancements

Certified Communication Server 1000 Release 7.0 technician or a Certified Communication Server 1000 Release 6.0 Technician or have attended: • 6374W - Avaya Communication Server 1000 UCM Fundamentals • 6378F- What’s New with Avaya Communication Server 1000 Release 7.0 • 6376C - Avaya Communication Server 1000 Release 7.0 Implementation and Upgrade

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Course INN1094 Meridian 1 and Communications Server 1000 Overview
Duration: 1 Day (6 Hours) | Price: $450 USD Course Description
The Communication Server 1000 Overview is designed to give the student a fundamental understanding of the Communication Server 1000 platform. This fundamental course is designed for students who are new to the CS 1000 and want a basic overview of the platform.

Self-paced

Course Objectives

Who should Attend

Technical personnel wishing to gain an overall understanding of Communication Server 1000’s feature set, system software, hardware architecture and recommended programming hierarchy.

After completing this course the student should be able to: • Demonstrate a basic appreciation of Nortel enterprise communications solutions • Identify and use basic technical documentation • Log into the CS 1000 server using the Command Line Interface, load a software overlay, navigate through the overlay, and log out • Identify the recommended programming hierarchy • Use the CLI to perform selected administration and maintenance tasks • Identify commonly used features and services

Prerequisites

INN1091 - IP Fundamentals

Avaya Aura™ Contact Center Courses
Course 2994F What’s New with Contact Center 7.0 Installation and Configuration
Duration: 1 Day (6 Hours) | Price: $599 USD Course Description
This course is designed for those contact center equipment installers and support technicians who are experienced with Contact Center 6.0 and who need to understand the new installation and configuration enhancements, features, and capacities introduced with Contact Center Rls. 7.0.

Virtual Classroom Prerequisites
Contact Center Manager Installation and Configuration, Rls. 6.0

Course Objectives

Who should Attend

This course is for technicians working in Contact Center Manager Installation and Configuration, Rls. 6.0.

After completing this course the student should be able to: • Identify the supported hardware and software • Discuss Contact Center installation • Describe the configuration process required to enable the Contact Center 7.0 security enhancements • Explain Contact Center server database maintenance • Discuss the Contact Center 7.0 upgrade process • Discuss improved redundancy and resiliency • Discuss the uses and benefits of new releases of Contact Center solutions (Office Communications Server 2007-enabled Contact Center and Service Creation Environment 2.0) • Recognize the capacity comparisons

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Course 2996F What’s New with Contact Center 7.0 for Sales Engineers
Duration: 1 Day (6 Hours) | Price: $599 USD Course Description
This course identifies the new features and enhancements introduced in Contact Center 7.0. This training is for the experienced Contact Center professional needing delta training to be proficient on Rls. 7.0.

Virtual Classroom Prerequisites
Contact Center and Messaging Engineering

Course Objectives

Who should Attend

This course is for technicians working in Contact Center, as well as Sales Engineers.

After completing this course the student should be able to: • Describe CC7 enhancements to the Contact Center portfolio • Identify Outbound Predictive Dialing benefits, functionality and engineering requirements • Identify SIP-OCS Contact Center benefits, functionality and engineering requirements • Describe Service Oriented Architecture Open Interface benefits, functionality and engineering requirements • Describe resiliency and redundancy measures that protect the Contact Center from downtime • Describe the Service Creation Environment benefits and functionality • Describe additional improvements to the scripting tool, administration and reporting and CS2x00 interworking

Course 3608C Avaya Aura™ Contact Centre Installation and Configuration
Duration: 5 Days (30 Hours) | Price: $2950 USD Course Description
This course is designed for personnel responsible for installing and configuring Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). This course also covers the installation of the License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user client software, and migration/upgrades. You will learn how to configure the Microsoft ® Windows® 2008 operating system to support the contact center servers. You are introduced to the Media Application Server, high availability, and other deployment enhancements. Instruction is provided on basic maintenance tasks including backup and restore options.

Instructor-led Classroom Prerequisites
• 3615W Configure Avaya Communication server 1000 for Avaya Aura™ Contact Center and/or • 3616W Configure Avaya Aura™ for Midsize Enterprises for Avaya Aura™ Contact Center

Who should Attend

Personnel whose job responsibilities include installing and configuring the Avaya Aura™ Contact Center software including Contact Center Manager Server and Contact Center Manager Administration.

Course Objectives

After completing this course the student should be able to: • Install and configure Contact Center Manager Server • Discuss SIP • Back up and restore data • Add and configure Contact Center Manager Administration • Install and configure client software • Explain how to administer resources • Perform a migration/upgrade • Explain high availability • Discuss Security enhancements

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Course 3609X Avaya Aura™ Contact Center Administration
Duration: 5 Days (30 Hours) | Price: $2550 USD Course Description
This course is designed for personnel responsible for administering and managing Avaya Aura™ Contact Center Administration. In this course, you learn how to access Contact Center Manager Administration, configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents and Call Center Supervisors. You learn how to configure Administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course discusses the switch interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying and scheduling standard and user-defined historical reports.

Virtual Classroom
• Describe and configure Access and Partition Management • Discuss and configure Real Time Statistics and Formulas • Discuss Real-Time Reporting • Describe and configure Agent Desktop Displays • Explain and configure historical statistics • Interpret historical reports • Describe, schedule and print historical reports

Who should Attend

This course is designed for contact center personnel whose daily activities include administration and management of Avaya Aura™ Contact Center using Contact Center Manager Administration.

Course Objectives

After completing this course the student should be able to: • Identify elements of Contact Center Manager • Access Contact Center Manager Administration • Describe and configure Threshold Classes • Administer Switch Resources • Describe and configure Call Presentation Classes and Multiplicity Presentation Classes • Explain and configure Skillsets • Describe and configure Bulk Load Data Configuration • Explain and configure Contact Center Management

Prerequisites
None.

Course 3610C Avaya Aura™ Contact Center - Service Creation Environment
Duration: 40 Hours | Price: $2925 USD Course Description
This course is designed for personnel responsible for administering and maintaining Avaya Aura™ Contact Center - Manager applications (scripts and flows) using Service Creation Environment (SCE). In this course, you learn how to plan for and create applications (scripts and flows) using the basic script commands and elements in the SCE tool, available with Avaya Aura™ Contact Center - Manager. This includes learning to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows).

Instructor-led Classroom Prerequisites

Course Objectives

Who should Attend

This course is designed for personnel responsible for designing, writing, and maintaining applications (scripts and flows) used in the Service Creation Environment (SCE) tool.

After completing this course the student • 0777 Communication Server 1000 6.0 should be able to: System Administration and Management • Write, validate, and edit applications • 0340 ACD A-C2 Feature Administration using the flow and script editors Nortel Communication Server 1000 • Use Call Treatments to provide treatments to callers • Define intrinsics and their use within applications • Explain the differences between Global and Call variables • Create, edit, and delete variables • Use Global variables appropriately in application design • Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment • Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency

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Course 3618F What’s New with Avaya Aura™ Contact Center - Installation and Configuration
Duration: 28 Hours | Price: $599 USD Course Description
This course is designed for those contact center equipment installers and support technicians who are experienced with Contact Center 7.0 and who need to understand the new installation and configuration enhancements, features, and capacities introduced with Avaya Aura™ Contact Center. The course provides a detailed view of the differences between the current Contact Center 7.0 and the Avaya Aura™ Contact Center installation and configuration.

Instructor-led Classroom Prerequisites
Students must be experienced with installation and configuration of Contact Center Manager 7.0 or have previously attended: • 3008C Contact Center Manager 7.0 Installation and Configuration • 2994F What’s New with Contact Center 7.0 – Installation and Configuration Recommended learning, depending on your job requirements: • 3615W Configure Avaya Communication Server 1000 for NGCC • 3616W Configure Avaya Aura™ for Midsize Enterprises for NGCC

Course Objectives

After completing this course the student should be able to: • Discuss information on the supported platforms and software • Explain Avaya Aura™ Contact Center installation • Explain the migration process • Discuss High Availability • Identify enhancements for Design for Operability and supportability • Identify, at a high level, increased capacities

Who should Attend

This course is designed for experienced installation technicians and customer service personnel who need to understand the differences between Contact Center Release 7.0 and Avaya Aura™ Contact Center installation and configuration.

Course 3619F What’s New with Avaya Aura™ Contact Center – Administration & SCE scripting
Duration: 4 Hours | Price: $375 USD Course Description
This course identifies the new administration and scripting features and enhancements introduced in Next Generation Contact Center. This training is designed for the experienced Contact Center professional with prior knowledge of Contact Center 7.0 needing delta training to be proficient on Avaya Aura™ Contact Center.

Virtual Classroom
• Discuss the ability to generate documentation of applications for customer signoff • Describe miscellaneous features in the CCMA and Service Creation Environment

Course Objectives

Who should Attend

System administrators, call center supervisors, or any telecommunications personnel requiring an understanding of the Contact Center portfolio features, benefits, and requirements.

After completing this course the student should be able to: • Describe the new Operating System requirements of Next Generation Contact Center • Identify the new system capacity of the Next Generation Contact Center. • Describe the impact of Multiplicity on Administration, Scripting and Reporting in the Next Generation Contact Center • Explain the benefits of the integration of the CCT server into the CCMA • Identify the changes to the CCM component. • Identify the pre-requisites and requirements for installing an Avaya Modular Messaging system that uses Avaya S8800-family message servers • Discuss the benefits of the integration of AMD and application variable data into the SCE window • Describe the option to deploy canned applications for green field sites

Prerequisites

This training is designed for the experienced Contact Center professional with prior knowledge of Contact Center 7.0.

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Course INN1095 Contact Center Overview
Duration: 3 Hours | Price: $450 USD Course Description
This self-paced overview of Contact Center is targeted at technical personnel wishing to gain an overall understanding of Contact Center’s features and capabilities. This course provides recorded instructor led sessions including Contact Center Manager Server, additional components, call flow, administration, and multimedia aspects. The Contact Center portfolio of products enable a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made.

Virtual Classroom Prerequisites
There are no prerequisites recommended for this course.

Course Objectives

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone needing a high level understanding of Contact Center.

After completing this course the student should be able to: • Describe Contact Center functionality including Contact Center Manager Server • Identify Contact Center additional components including Contact Center Express, Network Control Center, Standby and Replication server, Agent Greeting, and Remote Agent Observe • Describe multimedia aspects including Contact Center Communications Control Toolkit (CCT), Contact Center Multimedia/ Outbound (CCMM), and Contact Center Agent Desktop (CCAD) • Understand the basics of common tasks associated with Contact Center administration including partition management, configuration, scripting, and reporting • Explain Contact Center call flow

Voice over Internet Protocol (VoIP) Courses
Course 0365F VoIP Technologies
Duration: 3 Days (18 Hours) | Price: $1019 USD Course Description
This course is for design and support specialists with a working knowledge of voice and data who need the fundamentals of Voice over IP technologies, including: Major components of the VoIP network, Voice packetization, Voice quality, Bandwidth, Traffic convergence issues, VoIP standardization and protocols, Network assessment

Virtual Classroom
• Given customer bandwidth and voice quality performance requirements, choose the appropriate CODEC • Describe standard voice quality measurement models, such as the Mean Opinion Score and the E-Model • Determine bandwidth requirements based upon call volume and CODEC selection • Given customer voice quality requirements, choose the appropriate method to implement Quality of Service

Course Objectives

Who should Attend

Technicians and Engineers

After completing this course the student should be able to: • Define the key infrastructure considerations to support the addition of VoIP traffic in a Local Area Network, Wide Area Network, and Wireless environments • Apply knowledge of how voice is sampled and converted into IP packets to determine the appropriate CODEC and packetization interval required to meet customer VoIP bandwidth requirements • Compare and contrast transport models, such as Voice over IP, Voice over Frame Relay, and Voice over AT • Apply knowledge of the attributes of Real-Time Protocol to identify why it is ideal for handling packetized voice in an IP telephony environment. • Compare the unique attributes of User Datagram Protocol & Transmission Control Protocol

Prerequisites

• 1005H Voice Fundamentals or 0229T IP Fundamentals or 0229W IP Fundamentals To successfully complete this course, a working knowledge of voice telecommunications and Internet Protocol (IP) fundamentals is required.

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GENBAND Carrier Training
Innovatia is proud to offer training and development paths for GENBAND C15 and GENBAND DMS. Innovatia continues to be the exclusive authorized training provider for C15 and DMS Carrier Switches for ten years and has been providing documentation and technical support for these products for over 8 years, making us the foremost expert on GENBAND C15 and DMS training.

DMS Courses
Innovatia is proud to be the exclusive provider of training on the GENBANDworld-class DMS portfolio including DMS-10, DMS-100/200, DMS-250, and DMS-500. Leveraging our deep expertise in eLearning, Innovatia has transitioned all DMS training courses to Blended eLearning (a combination of self-paced and virtual instructor-led training), and self-paced learning. That means that students can learn critical DMS technology at their own pace, at their own place saving time and travel expenses. Contact one of our Innovatia Training Specialists; they can help you create a development path to suit your needs.

Course 0125 DMS-MTX Introduction to MAP
Duration: 3 Days (18 Hours) | Price: $1098 USD Course Description
Course 0125 provides practical experience in the MAP basic commands and operation of the DMS-MTX switch. Although this course contains content relating to the DMS SuperNode product software Rls. MTX-08, the basic commands have changed little in subsequent releases.

Self-paced Prerequisites
• 0809A CDMA Technology Overview • 1004WEN Introduction to DMS SuperNode • 1005WEN Basic Call Translations Concepts

Course Objectives

Who should Attend

Intended for engineers, system planners, and administrative and database maintenance staff who need to use the command interpreter (CI) and other functions associated with using the MAP terminal.

After completing this course the student should be able to: • List and describe MAP components • Plot the link and interface dataflow from the MAP to the CM, and in the reverse sequence over the same path • Configure VDU within DMS-MTX system parameters • Perform directory allocation/de-allocation • Perform functions of the symbol table directories • Interpret directional differences to effectively locate and diagnose troubles • Interpret LOGUITL reports

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Course 0170WEN Introduction to Integrated Services Digital Network (ISDN) Rls. 3.0
Duration: 2 Days (12 Hours) | Price: $666 USD Course Description
Delivered over the Internet, 0170WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. It provides a generic overview of the principles of Integrated Services Digital Network (ISDN) technology, including the most current ISDN terminology.

Self-paced Course Objectives
After completing this course the student should be able to: • Understand ISDN fundamentals and architecture • Understand Circuit Switching, Packet Switching Technology

Who should Attend

Intended for those personnel responsible for: central office maintenance, Electronic Switching Assistance Center (ESAC), Switching Control Center (SCC), and anyone requiring a generic overview of ISDN technology.

Prerequisites
None

Course 0215WEN DMS-10 Systems Overview (500-Series Generic) Rls. 2.0
Duration: 3 Days (18 Hours) | Price: $998 USD Course Description
Delivered via the Internet, 0215WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. The learner is provided with a comprehensive overview of the DMS-10 system hardware and software architecture, as well as the available services and features. This course contains the most recent release content related to the DMS-10 product.

Self-paced
should be able to: • Demonstrate a knowledge of the DMS-10 and associated equipment characteristics, capabilities, and functions • Identify the basic DMS-10 hardware and software structure • Identify the basic steps involved in establishing a connection

Who should Attend

Intended for those personnel who require a general knowledge of the DMS-10. For example, managers who need to have a general understanding of what their staff are doing, clerical personnel who take service orders, marketing and sales personnel, or decision makers who will buy the DMS-10.

Course Objectives

After completing this course the student

Prerequisites
None

Course 0261WEN DMS-10 Generic 500 Series Fundamentals Rls. 3.0
Duration: 1 Day (6 Hours) | Price: $333 USD Course Description
Delivered via the Internet, 0261WEN is an After completing this course the student interactive self-paced course with mentor should be able to: help desk support and 24/7 technical • Understand the logical and physical support. This course is an introduction to explanations for the DMS-10 Control Real DMS-10 500 Series Generic features and Time Operating system Network Central applications. Processing Unit (RTOS CPU), (Classic and Expanded), and Peripherals Who should Attend • Describe call processing and interfaces Intended for those personnel responsible as they relate to the RTOS CPU, Classic for installing, engineering, maintaining, Network, and Expanded Network and implementing 500 Generic Series on • Identify the basic components and the DMS-10 switch, and internal GENBAND value of the Chorus Real Time Operating personnel responsible for installing and System (RTOS) supporting 500 Generic Series on the DMS- • Identify architecture, features, and hardware 10 switch. components of the Expanded Network

Self-paced
• Understand the DMS-10 Ethernet Data Network hardware components and network connection devices • Describe Ethernet Data Network applications and features: Telnet, Graphical User Interface (GUI), OAM Network Management • Electronic Software Delivery (ESD), Remote Generic Upgrade (RGU), and Patching • Define Communications Assistance for Law Enforcement Act (CALEA) and identify its capabilities

Course Objectives

Prerequisites
None

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Course 0291ZEN DMS-10 System Maintenance
Duration: 12.5 Days (75 Hours) | Price: $6781 USD Course Description
0291ZEN is an interactive course that includes self-paced Web eLearning along with Live Online classroom sessions (Facilitated eLearning), mentor help desk support and 24/7 technical support. Completion of the package provides the learner with the skills required to perform maintenance activities on the DMS-10 system (500 Series Generic). This course includes a video that provides an in-depth description of the process to clear a fault in a DMS-10.

Blended
• Demonstrate the procedure required to take an office image to perform a backup of office data • Demonstrate a general knowledge of the supporting DMS documentation to perform maintenance procedures • Understand the DMS-10 Cluster feature & its capabilities as well as perform administration and maintenance procedures to support the feature

Course Objectives

Who should Attend

Intended for technicians working on DMS-10 (Generic 500 Series) systems maintenance.

After completing this course the student should be able to: • Identify, locate, and describe the functions of the equipment in the DMS to the subsystem level • Demonstrate the DMS-10 circuit card replacement procedure • Follow procedures to identify, analyze and clear alarms to the circuit pack level in the following DMS 10 subsystems: Control, Network and Peripheral Understand capabilities and perform system operations for support devices of the input/output (I/O) system • Identify and perform maintenance routines for DMS-10 local equipment & remote peripherals • Perform diagnostics and testing on major DMS-10 subsystems • Schedule and perform automatic line testing

Prerequisites

0215WEN or equivalent experience is recommended

Course 0312WEN DMS SuperNode Family TOPS Translations
Duration: 4 Days (24 Hours) | Price: $1331 USD Course Description
Delivered via the Internet, course 0312WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. The learner is provided with a full understanding of Traffic Operator System (TOPS) including, basic operator services such as; Toll and Assistance (TA); Directory Assistance (DA) Queue Management System (QMS) and associated services. Through highly interactive simulations the learner is equipped with the appropriate knowledge to datafill TOPS translations tables. This course contains the most recent release content related to the DMS SuperNode product.

Self-paced

Course Objectives

After completing this course the student should be able to: • Define Traffic Operator Position System (TOPS) • Define Toll and Assistance (TA) & Directory Assistance (DA) • Define Queue Management System (QMS) and other associated services • Define TOPS Screening and Call Flow • Interpret/Datafill Tables associated with TOPS

Prerequisites

Who should Attend

Intended for those personnel responsible for TOPS translations or those who are required to maintain the translations database in a working TOPS office.

• 1005WEN Basic Call and Translations Concepts • 3422ZEN Creating DMS SuperNode Lines & Trunks Translations

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Course 0316WEN DMS SuperNode Enhanced 911 (E911) Emergency Translations
Duration: 2 Days (12 Hours) | Price: $666 USD Course Description
Delivered via the Internet, 0316WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. This course provides the learner with an operational overview and focuses on specific aspects of E911 translation applications in the Digital Multiplex System (DMS) SuperNode system. The learner is equipped with the skills to build an E911 Trunk Group and successfully datafill the routing and treatment tables to support that Trunk Group during E911 translations. This course contains the most recent release content related to the DMS SuperNode product.

Self-paced

Course Objectives

After completing this course the student should be able to: • Understand the concepts and configurations of the E911 feature • Identify the tables and datafill necessary to support the E911 feature • Explain the call progression of an E911 call • Identify the commands necessary to establish a line appearance on a digital trunk (LDTPSAP), line ended (LINEPSAP) and automatic call distribution (ACDPSAP) public safety answering points • Identify the different types of E911 Public Safety Answering Points

Who should Attend

Intended for technicians, translations 3422ZEN Create DMS SuperNode Lines & supervisors, and engineers who are involved Trunks Translations with E911 service delivery requirements.

Prerequisites

Course 0386WEN DMS SuperNode Basic Rate Interface (BRI) Testing and Maintenance Rls. 2.0
Duration: 5 Days (30 Hours) | Price: $1498 USD Course Description
Delivered over the Internet, 0386WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. The learner is provided with detailed instructions and highly interactive exercises in preparation for the maintenance of Integrated Services Digital Network (ISDN)- related hardware. The course material reflects National ISDN-1 (NI-1) standards and Two Binary-One Quaternary (2B1Q) equipment including the Enhanced Line Concentrating Module (LCME) and the NI-1 compliant Link Peripheral Processor (LPP)-based Digital Multiplex System (DMS) SuperNode Packet Handler (PH). This course contains the most recent release content related to the DMS SuperNode product.

Self-paced Prerequisites
• 0170WEN Introduction to ISDN • 1273 ISDN Hardware System Maintenance

Course Objectives

After completing this course the student should be able to: • List the components necessary to implement Integrated Services Digital Network (ISDN) access through the Digital Multiplex System (DMS) SuperNode, and briefly describe the function of each component • Perform Peripheral Module (PM) diagnostics and testing on the Line Group Controller/Line Trunk Controller (LGC/ LTC) and Enhanced Line Concentrating Module (LCME) • Use query commands to determine various ISDN parameters • Identify the key ISDN datafill tables • Input the parameters for various access privileges using sample exercises

Who should Attend

Intended for those personnel responsible for testing and maintaining DMS SuperNode Basic Rate Interface (BRI) components.

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Course 0434WEN
DMS SuperNode Expanded Subscriber Carrier Module Access (ESMA) Maintenance Rls. 3.0
Duration: 2 Days (12 Hours) | Price: $599 USD Course Description
Delivered over the Internet, 0434WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. Completion of this course equips the learner with the appropriate skills to maintain and troubleshoot the Expanded Subscriber Carrier Module Access (ESMA).

Self-paced Prerequisites
• 1004WEN Introduction to DMS SuperNode • 1290WEN Introduction To Common Channel Signaling (CCS7) • 1184ZEN DMS SuperNode Basic System Maintenance or 1186ZEN DMS-250 System Maintenance Basic Platform

Course Objectives

Who should Attend

Intended for those personnel responsible for the maintenance of the SMA2 product.

After completing this course the student should be able to: • Navigate SMA2 documents using Helmsman • Interpret table, Map and Log Information associated with SMA2 and IDT configuration • Interpret table, Map and Log ISDN information associated with SMA2 configuration • Use MAP commands to perform routine and corrective maintenance SMA2 activities • Resolve DCH major alarm; Resolve IDT major alarm

Course 0490WEN DMS SuperNode Remote Systems Hardware Maintenance Rls. 2.0
Duration: 5 Days (30 Hours) | Price: $1664 USD Course Description
DMS SuperNode Remote Systems Hardware Maintenance is an interactive self-paced course with mentor help desk support and 24/7 technical support. The learner is provided with a full understanding of administration, maintenance, and troubleshooting of the Remote Line Concentrating Module (RLCM), Outside Plant Access Cabinet (OPAC), and Remote Switching Centers (RSCs) or Remote Cluster Controller 2 (RCC2). This course contains the most recent release content related to the DMS SuperNode product.

Self-paced
• Identify logs and operational measurements used for maintaining and troubleshooting remote systems • Use the command system to identify remote faults and troubleshoot remote systems to the circuit pack level

Course Objectives

Who should Attend

Intended for Maintenance Technicians and Network Operations Center Technicians.

After completing this course the student should be able to: • Identify the hardware configurations of the RLCM, OPAC, and RSC-S • Identify the datafill requirements for the various Digital Multiplex System (DMS) SuperNode remote systems • Complete routine maintenance and testing procedures on the different remotes • Identify the different link configurations used throughout the remote environment • Identify the Remote Maintenance Module (RMM) applications and usage in the RLCM, OPAC, and RSC-S • Use the Maintenance and Administration Position (MAP) to maintain and troubleshoot the Outside Plant Power and Environmental System (OPMPES) • Identify and understand remote features in the different DMS SuperNode remote systems

Prerequisites

• 1004WEN Introduction to DMS SuperNode • 1290WEN Introduction To Common Channel Signaling (CCS7) • 1184ZEN DMS SuperNode Basic System Maintenance or 1186ZEN DMS-250 System Maintenance Basic Platform

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Course 0654WEN DMS SuperNode Intelligent Call Manager (ICM) Overview Rls. 2.0
Duration: 1 Day (6 Hours) | Price: $300 USD Course Description
Delivered over the Internet, 0654WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. Completion of the course will equip the learner with a complete overview of the Intelligent Call Management (ICM) feature including its administration and applications. This course is compliant with the software upgrade to CCM14.

Self-paced
• Identify the ICM software packages • Identify the building blocks required to administer the ICM feature • Identify ICM hardware components • Describe ICM applications (Automatic Call Distribution (ACD), Meridian Digital Centrex (MDC) and Residential Enhanced Services (RES))

Who should Attend

Intended for those personnel who require an understanding of the applications and features of the DMS SuperNode Centrex Intelligent Call Management (ICM).

Course Objectives

After completing this course the student should be able to: • Describe the DMS SuperNode Intelligent Call Management (ICM) feature offering • Describe the services & benefits of ICM

Prerequisites

0673ZEN DMS SuperNode Meridian Automatic Call Distribution

Course 0655WEN
DMS SuperNode Centrex Intelligent Call Manager Integration and Troubleshooting Rls. 2.0
Duration: 2 Days (12 Hours) | Price: $599 USD Course Description
Delivered via the Internet, 0655WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. Upon completion of this course the student will be introduced to the DMS SuperNode Intelligent Call Management (ICM) feature and will be able to follow procedures for the installation, initialization, datafill, and troubleshooting of the ICM application. This course is compliant with the software upgrade to CCM14.

Self-paced
• Identify and datafill the DMS SuperNode software tables required to implement ICM • Identify procedures to install the ICM link; Identify procedures to initialize the ICM link • Interpret ICM Switch-to-Computer Application Interface (SCAI) messages • Identify and correct ICM troubles

Who should Attend

Intended for those personnel who require an understanding of the applications and features of DMS SuperNode Intelligent Call Management (ICM) for interface with a thirdparty computer application such as Nortel Networks Symposium Call Center Server.

Course Objectives

After completing this course the student should be able to: • Identify the OSI Model, its seven layers, and its application to ICM

Prerequisites

0654WEN DMS SuperNode Intelligent Call Management (ICM) Overview

Course 0672ZEN DMS SuperNode Meridian Digital Centrex
Duration: 3 Days (18 Hours) | Price: $1236 USD Course Description
0672ZEN is an interactive course with mentor help desk support and 24/7 technical support. Learners who have to present Meridian Digital Centrex (MDC) services to potential customers, design an MDC solution based on customer needs, install and configure stations, and demonstrate how the DMS service works, will benefit from this course. This course contains the most recent release content relating to the DMS SuperNode product.

Blended
• Identify MDC system features • Apply MDC features to lab exercises and case studies

Who should Attend

Intended for those personnel responsible to market, demonstrate MDC features, or for those requiring an understanding of MDC features in order to provide MDC technical service.

Prerequisites
None

Course Objectives

After completing this course the student should be able to: • Identify the telephone sets and hardware terminal equipment associated with MDC

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Course 0673ZEN
DMS SuperNode Meridian Automatic Call Distribution (ACD)
Duration: 2 Days (12 Hours) | Price: $742 USD Course Description
0673ZEN is a highly interactive course with mentor help desk support and 24/7 technical support. Learners who present Automatic Call Distribution (ACD) features including ACD systems, Agent and Supervisor features, and ACD applications to potential customers, and those who have to design and implement representative ACD environments will benefit from this course. This course contains the most recent release content relating to the DMS SuperNode product.

Blended
Describe the Meridian ACD Server product • Explain and operate the Meridian ACD system agent and supervisor features • Describe the Meridian ACD Management Information System (MIS) options • Describe Meridian ACD load-management capabilities • Identify Meridian ACD networking capabilities

Who should Attend

Intended for those sales personnel who will present Meridian ACD structure and features to potential customers.

Course Objectives

After completing this course the student should be able to: • Describe Meridian ACD system features;

Prerequisites
None

Course 0674WEN
DMS SuperNode Meridian Automatic Call Distribution (ACD) Translations Rls. 4.0
Duration: 2 Days (12 Hours) | Price: $666 USD Course Description
Delivered via the Internet, 0674WEN is a highly interactive course with mentor help desk support and 24/7 technical support. Learners who datafill the tables required to implement Automatic Call Distribution (ACD), implement and manipulate ACD positions using SERVORD (Service Order), and troubleshoot and monitor ACD translations will benefit from this course. This course contains the most recent release content relating to the DMS SuperNode product.

Self-paced

Who should Attend

• Establish Meridian ACD agent and supervisor positions Personnel responsible for the initial Meridian ACD translations or those expected • Verify ACD translations exercises using test calls to maintain translations.

Course Objectives

Prerequisites

After completing this course the student should be able to: • Datafill tables required for establishing initial Meridian ACD group translations • Datafill tables required for Network ACD translations

• 1005WEN Basic Call and Translations Concepts • 0672ZEN DMS SuperNode Meridian Digital Centrex • 0673ZEN DMS SuperNode Meridian Digital Call Distributions • 3422ZEN Create DMS SuperNode Lines & Trunks Translations

Course 0675WEN DMS SuperNode Meridian Digital Centrex (MDC) Translations Rls. 3.0
Duration: 5 Days (30 Hours) | Price: $1830 USD Course Description
Delivered via the Internet, 0675WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. The Meridian Digital Centrex (MDC) Translations course equips the learner with the capability to assign and maintain the translations to establish and support a MDC Customer Group. This course contains the most recent release content relating to the MDC product.

Self-paced
• Verify translations using TRAVER • Assign features, MDC treatments and business sets to an MDC Customer Group

Who should Attend

Intended for support personnel, analysts, or anyone responsible for the completion of the initial MDC translations database or for updating MDC Translations database.

Prerequisites

Course Objectives

After completing this course the student should be able to: • Identify and datafill the necessary translations tables to establish and maintain a MDC Customer Group

• 1005WEN Basic Call and Translation Concepts • 0672ZEN DMS Meridian Digital Centrex Overview • 0673ZEN DMS Meridian Automatic Call Distribution (ACD) • 3422ZEN Lines and Trunks Translations (Note: This course combines 3400 and 3401) • 0674WEN DMS SuperNode Meridian Automatic Call Distribution (ACD)Translations

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35

Course 0888WEN DMS-MTX Translations II Rls. 4.0
Duration: 5 Days (30 Hours) | Price: $1830 USD Course Description
Through simulations, this course equips learners who have translations experience to input, verify and troubleshoot a variety of translation configurations. Course 0888WEN MTX Translations II can be taken immediately following the completion of course 3425WEN DMS-MTX Basic Translations.

Self-paced Prerequisites

Course Objectives

Who should Attend

Database technicians who work with DMSMTX translations and have completed the prerequisites.

After completing this course the student should be able to: • Access appropriate resource information that explains how to input and test different fraud detection and prevention tools • Input, verify and troubleshoot different translations configurations using standard selectors and code types • Use the TRAVER utility to analyze TRAVER output reports • Input, verify and troubleshoot different translations where selectors are used to address specific scenarios • Input, verify and troubleshoot emergency translations (E911) • Capture and analyze call detail records • Understand basic networking concepts; Understand basic time of day routing feature concepts • Understand IS-41 networking tables that interact with translations

3425WEN DMS-MTX Basic Translations To receive the most advantage from this course, learners must have a good understanding of the following: • The command interpreter (CI) • Table Editor; MAPCI • Basics standards of wireless communications • Cellular system, switch, and cell site architecture • Analog and digital cell site configuration and datafill • Basic MTX translations • The DMS-MTX Translations Tables and how to datafill • Tuple interaction between translation tables • Basic troubleshooting techniques for translations

Course 1004WEN Introduction to DMS SuperNode Rls. 3.0
Duration: 1 Day (6 Hours) | Price: $366 USD Course Description
Delivered via the Internet, 1004WEN is a highly interactive self-paced course with mentor help desk support and 24/7 technical support. This course provides the learner with a general overview of the DMS SuperNode switch fundamentals, a switchroom tour as well as basic understanding of the Computing Module (CM), Message Switch (MS), Network, Input/ Output Controller (IOC), Link Peripheral Processor (LPP), and the Peripheral Module (PM). This course contains the most recent release content relating to the DMS SuperNode product.

Self-paced Prerequisites
None

Course Objectives

After completing this course the student should be able to: • Identify the functional layers of the DMS SuperNode switch • Describe the layout of the DMS SuperNode switchroom • Identify the major hardware components of the DMS SuperNode switch • Describe the functions of the major components of the DMS SuperNode switch • Identify and describe the equipment frames and cabinets that house the DMS SuperNode components

Who should Attend

Intended for those personnel requiring a basic understanding of the DMS SuperNode product.

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Course 1005WEN Basic Call and Translations Concepts Rls. 3.0
Duration: 0.5 Day (3 Hours) | Price: $166 USD Course Description
Delivered via the Internet, 1005WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. This course prepares the learner for job responsibilities that involve creating and troubleshooting DMS SuperNode Translations. It is appropriate for learners who have not had any previous exposure to basic telecommunications concepts.

Self-paced Prerequisites
1004WEN Introduction to DMS SuperNode

Course Objectives

Who should Attend

Intended for those personnel preparing to create and/or troubleshoot DMS SuperNode translations, and/or anyone who needs or is interested in fundamental telecommunications concepts. Note: This is the most basic course in the translations curriculum. It assumes that students have no previous knowledge of telecommunication and translations concepts.

After completing this course the student should be able to: • Explain the concept of translations as it relates to basic call processing • Describe foundation concepts that impact switch translations including: • Call processing • Public Switched Network • North American Numbering Plan • Network Communication • Service Types and Features

Course 1131WEN Telecommunications Basics Rls. 3.0
Duration: 1 Day (6 Hours) | Price: $366 USD Course Description
Delivered via the Internet, 1131WEN is an interactive self-paced course with mentor help desk support and 24/7 technical support. This course prepares the learner to recognize basic telephony principles and the abilities of some of the major legacy/ traditional telecommunications services. • Identify the types of signal conversions that typically occur in a telecommunications network • Trace the path of a call through a conventional network • Identify advanced telecommunication services provided by the DMS SuperNode system • Identify the capabilities of the following advanced services: ISDN, Ethernet, PPSN, CCS7, Frame Relay

Self-paced

Who should Attend Course Objectives

Intended for those personnel requiring an introduction to telephony. After completing this course the student should be able to: • Differentiate between analog and digital signal transfer • Identify events that occur to signals during signal transfer • Differentiate between types of transmission formats • Identify the types of central office configurations

Prerequisites
None

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Course 1181ZEN Introduction to DMS SuperNode Rls. 3.0
Duration: 4 Days (24 Hours) | Price: $1797 USD Course Description
DMS SuperNode Lines Maintenance (1181ZEN) is a highly interactive Blended Learning course with mentor help desk support and 24/7 technical support. Learners who use alarm clearing procedures and the applicable software tools required to complete a variety of routine corrective and preventative maintenance tasks in the Lines subsystem of the DMS SuperNode System will benefit from this course. The online format enables the learner to control where, when and at what pace the package material is covered. This course contains the most recent release content relating to the DMS SuperNode product.

Blended

Course Objectives

Who should Attend

Intended for those personnel responsible for lines maintenance.

After completing this course the student should be able to: • Identify, locate, and describe the functions of the equipment • Identify the purpose, function, hardware, and location of major components of the LNS subsystems • Follow procedures to identify and clear alarms to the circuit pack level in the LNS subsystem • Recognize and use basic lines translations tables • Use the SERVORD tool • Perform line assignment troubleshooting • Schedule and perform automatic line testing • Use the MAP interface to recognize and clear alarms in the LNS subsystem

Prerequisites

• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course 1182ZEN DMS SuperNode System Trunks & Peripheral Maintenance
Duration: 4 Days (24 Hours) | Price: $1797 USD Course Description
The learner is equipped to use alarm clearing procedures and the applicable software tools required to identify and clear alarms in the Trunks subsystem of the DMS SuperNode system. This course contains the most recent release content relating to the DMS SuperNode product.

Blended Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course Objectives

Who should Attend

Personnel responsible for trunks maintenance .

After completing this course the student should be able to: • Identify major components of the DMS SuperNode system • Recognize maintenance-related DMS supporting documentation • Identify the purpose, function, hardware, and location of major components of the following DMS SuperNode subsystems: TRKS, PM • Use the MAP interface to recognize and clear alarms in the TRKS DMS SuperNode subsystem • Recognize and use Trunks-associated logs • Recognize and use TRAVER • Define the functionality and practice the utilization of the following data storage devices and utilities: SLM, DISKUT

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Course 1183ZEN DMS SuperNode Core Network Maintenance
Duration: 9 Days (54 Hours) | Price: $3437 USD Course Description
This course prepares the learner to perform routine, corrective, and preventative maintenance on the core subsystems of the DMS SuperNode System. This course contains the most recent release content relating to the DMS SuperNode product.

Blended Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course Objectives

Who should Attend

Personnel responsible for core network maintenance.

After completing this course the student should be able to: • Identify, locate, and describe the functions of the equipment in the DMS to the subsystem level • Identify Emergency Recovery Procedures • Follow procedures to identify and clear alarms to the circuit pack level in the following DMS SuperNode subsystems: CM, MS, IOD, NET, and EXT

Course 1184ZEN DMS SuperNode Basic System Maintenance Rls. 6.0
Duration: 12.5 Days (74 Hours) | Price: $7044 USD Course Description
This course prepares the learner to perform basic maintenance on the DMS SuperNode System. Participants are also required to complete online a pool of routine, corrective and preventative maintenance tasks as part of the self-paced training, and have the opportunity to ask questions of an instructor during live online classroom sessions and observe and listen as an instructor walks through the full procedure for clearing an alarm.

Blended
following DMS SuperNode subsystems: CM, MS, IOD, NET, PM, LNS, TRKS, and EXT • Perform line and trunk translations troubleshooting • Perform Emergency Recovery Procedures

Who should Attend Course Objectives

Intended for anyone responsible for basic maintenance on the DMS SuperNode System. After completing this course the student should be able to: • Identify, locate, and describe the functions of the equipment in the DMS to the subsystem level • Follow procedures to identify and clear alarms to the circuit pack level in the

Prerequisites

• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course 1186ZEN DMS-250 System Maintenance: Basic Platform
Duration: 10 Days (60 Hours) | Price: $4530 USD Course Description
This course prepares the learner to perform basic maintenance on the DMS-250. Learners are required to complete a pool of routine, corrective and preventative maintenance tasks.

Blended Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course Objectives

Who should Attend

Personnel responsible for DMS-250 system maintenance.

After completing this course the student should be able to: • Identify, locate, and describe the functions of the equipment in the DMS to the subsystem level • Follow procedures to identify and clear alarms to the circuit pack level in the following DMS-250 subsystems: CM, MS, IOD, NET, PM, TRKS, and EXT

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Course 1189ZEN DMS-MTX System Maintenance
Duration: 10 Days (60 Hours) | Price: $5491 USD Course Description
This course prepares the learner to perform basic maintenance on the DMS-MTX (Mobile Telephone Exchange). Learners are required to complete a pool of routine, corrective and preventative maintenance tasks and locate applicable documentation. This course contains content relating to the DMS SuperNode product software Rls. MTX-11. Course 1189ZEN consists of 56 hours of self-paced Web eLearning and two 2-hour Live Online classroom sessions (Facilitated eLearning).

Blended Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7

Course Objectives

After completing this course the student should be able to: • Utilize a variety of MTX maintenance tools • Maintain the MTX subsystem; Administer the MTX subsystem • Repair the MTX subsystem; Update the MTX subsystem • Test, modify and maintain individual circuits involved with subscriber connection or lines

Who should Attend

Personnel responsible for DMS-MTX system maintenance.

Course 1212WEN DMS SuperNode Central Processor Advanced Hardware Maintenance Rls. 4.0
Duration: 2.5 Days (15 Hours) | Price: $749 USD Course Description
This course contains the most recent release content relating to the DMS SuperNode Central Processor. Completion of the course enables the learner to have in-depth understanding of the DMS SuperNode Central Processor hardware and operation. The interactive simulation exercises equip the learner to conduct maintenance activities and troubleshooting routines in the Central Processor.

Self-paced

Course Objectives

Who should Attend

Personnel responsible for maintenance of the DMS SuperNode Central Processor.

After completing this course the student should be able to: • Identify the hardware components, define the functions and perform maintenance and troubleshooting procedures • Understand and perform reset/restart procedure • Understand and perform DMS SuperNode reboot procedures • Identify the hardware components, define the functions and perform the maintenance and troubleshooting procedures on the Computing Module (CM), Message Switch (MS), System Load Module (SLM), Message Controller (MC), and perform RTIF Basic Commands

Prerequisites

• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7 • 1184ZEN DMS SuperNode Basic System Maintenance

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Course 1213WEN

DMS SuperNode Extended Peripheral Module (XPM) Advanced Hardware Maintenance Rls. 4.0
Duration: 2 Days (12 Hours) | Price: $599 USD Course Description
This course contains the most recent release content relating to the DMS Extended Peripheral Module (XPM). Completion of this course enables the learner to conduct maintenance activities on the DMS XPMs and troubleshoot XPMrelated alarms. The focus is on the following most common XPMs: Digital Trunk Carrier (DTC), Line Concentrating Module (LCM), Line Group Carrier (LGC), Line Trunk Control (LTC) and Enhanced Line Concentrating Module (LCME).

Self-paced Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7 • 1184ZEN DMS SuperNode Basic System Maintenance

Course Objectives

Who should Attend

Personnel responsible for maintenance of DMS SuperNode XPMs.

After completing this course the student should be able to: • Identify the hardware components • Troubleshoot and clear PM hardware faults in the DMS SuperNode Extended Peripheral Module (XPM) • Identify the hardware components, and define the functions of each circuit pack of the extended Peripheral Module (XPM), Line Concentrating Module (LCM), Enhanced Line Concentrating Module (LCME), Digital Trunk Carrier (DTC), Line Group Carrier (LGC), and Link Trunk Control (LTC)

Course 1214WEN DMS SuperNode Enhanced Network (ENET) Maintenance Rls. 4.0
Duration: 2 Days (12 Hours) | Price: $599 USD Course Description
Completion of the course enables the learner to conduct maintenance activities on the Enhanced Network (ENET). Through highly interactive simulations the learner is equipped to perform a wide range of ENET maintenance tasks. This course contains the most recent release content relating to the DMS SuperNode product.

Self-paced Prerequisites
• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7 • 1184ZEN DMS SuperNode Basic System Maintenance

Course Objectives

Who should Attend

Intended for those personnel responsible for maintenance of the DMS SuperNode ENET.

After completing this course the student should be able to: • Identify circuit pack layout and functions • Describe Enhanced Network (ENET basic functionality) • Perform basic maintenance functions using the ENET User Interface map levels • Identify and troubleshoot network hardware errors using the following ENET tests: - Perform Bit Error Rate Test (BERT) - Pathtest - Enhanced Integrity Check Traffic Simulation test (EICTS) - ENET Fabric Test (ENETFab)

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Course 1215WEN DMS SuperNode System Advanced Hardware Maintenance Rls. 4.0
Duration: 7 Days (42 Hours) | Price: $2563 USD Course Description
Completion of the course enables the learner to conduct maintenance activities and troubleshoot alarms on the key components of the DMS SuperNode which include the Central Processor (CP), Extended Peripheral Module (XPM) and Enhanced Network (ENET). This course contains the most recent release content relating to the DMS SuperNode product.

Self-paced
• Identify network hardware errors using the following ENET tests: Perform Bit Error Rate Test (BERT), Perform Pathtest, Perform Enhanced Integrity Check Traffic Simulation test (EICTS), Perform ENET Fabric Test (ENETFAB)

Course Objectives

Who should Attend

Intended for those personnel responsible for maintenance of the DMS SuperNode system.

After completing this course the student should be able to: • Identify the hardware components, define the functions and perform the maintenance and troubleshooting procedures on the following: Computing Module (CM), Message Switch (MS), System Load Module (SLM), Message Controller (MC) • Identify the hardware components and define the function of each circuit pack of the: Extended Peripheral Module (XPM-Plus), Line concentrating Module (LCM), Enhanced Line Concentrating Module (LCME), Digital Trunk Carrier (DTC), Line Group Carrier (LGC), Line Trunk Control (LTC) • Identify, troubleshoot, and clear PM hardware faults in the DMS SuperNode Extended Peripheral Module (XPM) subsystem to the circuit pack level • Describe ENET basic functionality • Identify circuit pack layout and functions • Perform basic maintenance functions using the ENET User Interface map levels

Prerequisites

• 1004WEN Introduction To DMS SuperNode • 1290WEN Introduction To CCS7 • 1184ZEN DMS SuperNode Basic System Maintenance

Course 1221WEN Administering DMS SuperNode Lines using SERVORD Rls. 2.0
Duration: 3 Days (18 Hours) | Price: $998 USD Course Description
Through interactive simulations the learner is provided with practice creating and modifying subscriber lines in Service Order (SERVORD) including Meridian Business Sets and Integrated Services Digital Network (ISDN) terminals. Also included in the course is an overview of SERVORD and commands, line card types for single-line telephones, Meridian Business Set (MBS) characteristics, the Multiple Appearance Directory Number (MDN) option, hunt group options, ISDN terminals, Feature Group (FTRGP) function, Feature Keys (FTRKEYS) function, and copy feature set. This course contains the most recent release content relating to the DMS SuperNode product.

Self-paced Prerequisites
None

Who should Attend

Intended for those personnel responsible for entering telephone line feature assignments, line moves and changes using the DMS SuperNode service order system.

Course Objectives

After completing this course the student should be able to: • Create Plain Old Telephone Service (POTS), Residential Enhanced Services (RES) and Meridian Digital Centrex (MDC) single lines • Create Meridian Business Sets (MBSs) • Create lines with the Multiple Appearance Directory Number (MDN) option • Assign hunt group options • Directory Number (MDN) option • Assign hunt group options • Create Integrated Services Digital Network (ISDN) terminals • Assign multiple features to subscriber line

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Course 1227ZEN DMS Trunk Maintenance and Provisioning
Duration: 5 Days (30Hours) | Price: $2928 USD Course Description
The course is designed for personnel responsible for provisioning and testing trunks on GENBAND DMS switching systems.

Blended
• Identify Trunk Group Types • Create a Per Trunk Signaling (PTS) Trunk; Create a Common Channel Signaling (CCS) Trunk

Course Objectives

Who should Attend

Intended for those personnel responsible for maintenance of the DMS SuperNode system.

After completing this course the student should be able to: • Identify the purpose, function, hardware, and location of major components of the DMS SuperNode subsystems including TRKS and PM • Use the MAP interface to recognize and clear alarms in the TRKS DMS SuperNode subsystem • Recognize and use TRAVER • Understand Basic Translations Concepts and Tools

Prerequisites

• 1004WEN Introduction to DMS SuperNode • 1005WEN Basic Call and Translations Concepts • 1290WEN Introduction to CCS7

Course 1230F Manager’s Morning Report for DMS Switching
Duration: 1.5 Days (8 Hours) | Price: $474 USD Course Description
This on-line-live course explains how to analyze DMS-100F AMREPORT outputs and Switch Performance Monitoring System (SPMS) reports to determine the current operationl status of a DMS-100F Switch. This analysis helps you to identify hardware faults, software faults and undesirable performance trends before they reach customer service affecting levels or escalate to a catastrophic failure. The service evaluation presented in this course identifies where technical resources are required within the network. Innovatia On-Line-Live allows you to participate remotely in a real-time interactive mode using the Internet.

Virtual
• Identify current customer service and operational performance problems that could escalate to a more catastrophic service failure • Utilize reports to analyze and identify DMS-100F system initializations, CCS7 faults, Office equipment faults, connection problems and cut-offs, Interoffice trunk irregularities, DS1 performance and carrier slips

Who should Attend Course Objectives

All personnel responsible for the maintenance and operation of the DMS-100F Switch After completing this course the student should be able to: • Identify DMS-100F Switch logs, Operational Measurements (OMs) and reports that indicate customer service and operational performance problems

Prerequisites

• 1004WEN Introduction to DMS SuperNode • A general knowledge of DMS central office maintenance activities

Course 1233F DMS-10 Release 600 Series Introduction/Delta
Duration: 1 Day (6 Hours) | Price: $474 USD Course Description
Delivered via the Internet, 1233F provides an overview of the new features in DMS-10 Generics 601.10, 602.10 and 602.20, with an emphasis on the Voice Over Internet Protocol (VoIP) Session Initiation Protocol (SIP) Line and Trunk features, including an overview of VoIP and SIP.

Virtual
• Voice Over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) • how VoIP is implemented in DMS-10 Central Offices • phone aspects of VoIP

Who should Attend

1233F is intended for those personnel who require a general knowledge of the new features in DMS-10 Generics 601.10, 602.10, and 602.20.

Course Objectives

After completing this course the student should be able to demonstrate a general knowledge of: • DMS-10 release 601.10, 602.10, and 602.20 features

Prerequisites

0215WEN - DMS-10 Systems Overview (500-Series Generic) or equivalent experience with the DMS-10

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Course 1290WEN Introduction to Common Channel Signaling (CCS7) Rel 3.0
Duration: 1.5 Days (9 Hours) | Price: $549 USD Course Description
The course introduces the learner to basic concepts, protocol, network components and signaling units of Common Channel Signaling CCS7.

Self-paced
• Identify the trunk signaling functions of the ISDN User Part (ISUP) in CCS7 protocol • Identify the function of the Transaction Capability Application Part (TCAP) in CCS7 protocol

Course Objectives

Who should Attend

Intended for those personnel responsible for monitoring or maintaining a CCS7 Network.

After completing this course the student should be able to: • Identify the purpose, functions, and components of the Common Channel Signaling 7 (CCS7) Network; Identify CCS7 protocol • Match CCS7 network components to their associated tables and menu levels in the DMS Maintenance and Administration Position (MAP) • Identify the purpose and functions of signaling units in CCS7 protocol • Identify the purpose and functions of network addressing, point code routing, subsystem routing, and global title translations • Identify the signaling network management functions of the Message Transfer Part (MTP) • Identify the signaling network management functions of the Signaling Connection Control Part (SCCP)

Prerequisites

1131WEN Telecommunication Basics

Course 3422ZEN Create DMS SuperNode Lines & Trunks Translations
Duration: 10.5 Days (63 Hours) | Price: $4947 USD Course Description
The learner is equipped with a thorough understanding of Lines Translations, Trunks Routing and Trunks Translations for the DMS SuperNode.

Blended

Course Objectives

Who should Attend

Intended for those personnel responsible for implementing and troubleshooting both Trunk Translations and Line Translations.

After completing this course the student should be able to: • Identify Basic Translations Concepts and tools; Identify Lines Tables, Functions and Flows • Create a Translations Plan; Create a Rate Area Plan • Create a Line Attribute Index • Implement Local/Call Area and Class of Service Screening, including Digit Analysis, Code Validation and Selector Identification • Identify Trunk Group Types • Add a PTS and CCS7 Trunk • Implement Routing; Implement Equal Access Translations

Prerequisites

• 1004WEN Introduction to DMS SuperNode • 1005WEN Basic Call and Translations Concepts

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Course 3425WEN DMS-MTX Introduction to Translations Rls. 4.0
Duration: 5 Days (30 Hours) | Price: $1830 USD Course Description
Course 3425WEN provides the learner with instruction and practice on accessing and datafilling Cellular Translations tables and using the TRAVER utility. The learner is also provided with conceptual information about Cellular Translations and its associated tables. This course contains content relating to the DMS SuperNode product software release MTX-12.

Self-paced Prerequisites
1005WEN Basic Call and Translations Concepts

Who should Attend

Intended for database technicians responsible for configuring and maintaining DMS-MTX call processing tables.

Course Objectives

After completing this course the student should be able to: • Identify the steps involved in Cellular Translations; Identify the function of Cellular Translation tables • Datafill Cellular Translations tables; Use the TRAVER utility to examine routing datafill

Course 3601WEN 3601WEN, Introduction to DMS-500 Rls. 2.0
Duration: 1 Day (6 Hours) | Price: $333 USD Course Description
The learner is provided with fundamental knowledge of the concepts necessary for a basic understanding of the DMS-500, in order to develop high level plans for network implementation and operation.

Self-paced
• Identify basic planning considerations relating to the DMS-500 • Describe general information relating to the extended architecture Core (XA-Core) shelf

Course Objectives

Who should Attend

Planners, engineering planners, managers, owners, marketing personnel and other decision makers within companies interesting in learning about the DMS-500.

After completing this course the student should be able to: • Identify the role of the DMS-500 within the public switched network • Identify basic hardware and peripherals associated with the DMS-500 • Describe systems associated with the DMS-500 • Identify call paths through the DMS-500 • Identify features, applications, and services of particular significance in a DMS-500 environment

Prerequisites

• 1131WEN Telecommunications Basics • 1004WEN Introduction to DMS SuperNode

Course 3735ZEN DMS-250 Translations (UCS/IXC)
Duration: 5.5 Days (33 Hours) | Price: $2265 USD Course Description
Upon completion of this course, the learner will have a basic understanding in completing the DMS-250 Translation Tables.

Blended Prerequisites
• 1004WEN Introduction to DMS SuperNode • 1005WEN Basic Call and Translations

Course Objectives

Who should Attend

Intended for DMS-250 translation engineers and DMS-250 troubleshooters

After completing this course the student should be able to interpret and datafill DMS-250 Trunk Group (TRKGRP) tables, Preliminary Screening tables, Destination Screening tables, International Partitioning Screening tables, Special Screening tables, Routing and Treatment tables

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Course 3736ZEN DMS-500 Translations
Duration: 12 Days (72 Hours) | Price: $5092 USD Course Description
Upon completion of the course the learner will have a full understanding and proficiency in completing the Digital Multiplex System - 500 Translation Tables.

Blended Prerequisites
• 1004WEN Introduction to DMS SuperNode • 1005WEN Basic Call and Translations

Course Objectives

Who should Attend

Intended for those personnel responsible for initial translations or maintenance of a translations database for a DMS-500 switching system.

After completing this course the student should be able to: • Understand basic translations concepts and tools covering the following areas including Translations concept and tools for local and toll translations in the IXC environment. • Interpret and datafill Line Assignments • Interpret and implement Screening Process for local and toll destinations including International Partitioning and special screening, for example: Destination Screening, Local Calling area (LCA), Class of Service (COS), Common Channeling Signaling (CCS7), IN/IP Screening, and Special Screening • Interpret and Implement routing for toll services including equal access • Interpret and implement trunking for local and toll services including call blocking, trunk signaling and CCS7 trunk

Course 4011ZEN DMS SuperNode Hardware Architecture
Duration: 3 Days (18 Hours) | Price: $1498 USD Course Description
This course enables the learner to gain a thorough understanding of the DMS SuperNode Hardware Architecture. After completing this course the student should be able to: • Describe the DMS components and their functions Who should Attend • Recognize the various frames and Engineers with various technical backgrounds cabinets involved in: Network Planning, Switch Design • Identify the functions of SuperNode and Administration, Equipment Application hardware components Customization, Management of DMS Technical • Describe the architecture and the Teams; a second target audience would include capabilities of the Network sales personnel from both GENBAND and • State the components and the functions various telephone companies who purchase or of the Common Peripheral Controller sell DMS SuperNode hardware components. (CPC) and Spectrum Peripheral Module (SPM) • Describe the characteristics, capabilities, and functions of the Subscriber Carrier Module (SCM) • State the features and functions of a Trunk Module (TM) • Describe the components and the capabilities of the Line Concentrating Module (LCM) and Line Concentrating Module Enhanced (LCME)

Blended
• Describe the types of remotes and their functions • List the various DMS input/output devices

Course Objectives

Prerequisites

• 1004WEN Introduction to DMS SuperNode

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Course 4012ZEN DMS SuperNode Provisioning
Duration: 5 Days (30 Hours) | Price: $2496 USD Course Description
The course provides the most recent release content relating to DMS SuperNode product. Through interactive simulations the learner is equipped with the appropriate knowledge to provision the DMS SuperNode switch and equipment.

Blended

Course Objectives

Who should Attend

Engineering personnel responsible for Switch Provisioning and/or Switch Installation.

After completing this course the student should be able to: • Apply concepts and principles of Traffic Theory for DMS Switch Provisioning • Use Traffic Tables and DMS Switch Provisioning • Use the H diagram procedure for balancing CCS usage and attempts • Provision line equipment for LCMs/LCMEs and LGCs/LGCIs • Provision trunk equipment for DTCs/DTCIs • Provision remote RSCS, RLCM, OPAC, SMA, SMR, SMU, SMA2 • Provision the Enhanced Network (ENET), XA-Core and DMS SuperNode (SN) and SuperNode Small Exchange (SNSE) • Provision service and test circuits on ISMs • Provision SuperNode and Link Peripheral Processors

Prerequisites

• 4011ZEN DMS SuperNode Hardware Architecture

Course 7061WEN DMS SuperNode System Primary Rate Interface (PRI) Translations Rls. 2.0
Duration: 2 Days (12 Hours) | Price: $666 USD Course Description
The learner is provided with the skills to datafill the tables required for the Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) on an ISDN node. Course 7061WEN provides an overview of the basic functions, features, and datafill for the DMS SuperNode Switch as well as noting PRI-related differences for the DMS250 switch.

Self-paced Prerequisites
• 0170WEN Introduction to Integrated Services Digital Network (ISDN) • 1005WEN Basic Call And Translations Concepts • 3422ZEN Lines & Trunks Translations (Note: This package combines 3400 and 3401)

Course Objectives

Who should Attend

Intended for those personnel responsible for datafilling and maintaining the database specific to PRI in the DMS-100/ISDN node. The learner should have two or more years of network troubleshooting or basic translations input.

After completing this course the student should be able to: • Identify basic functions and features of the PRI • Identify the major hardware components and features required for PRI • Identify the function of the Integrated Services Access (ISA) feature • Use TRAVER utility to analyze PRI calls • Identify functions and features of Bearer Capability Routing • Identify PRI network features; Identify sample datafill tables for PRI network features

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C15 Courses
Innovatia is excited to be the exclusive provider of training on the GENBAND C15, a second-generation Carrier VoIP softswitch. Training is offered through self-paced training, Blended eLearning (a combination of self-paced and virtual instructor-led training), Virtual Instructor-led training (VILT), and Instructor-led Classroom training (ILT). Contact one of our Innovatia Training Specialists; they can help you create a development path to suit your needs.

Course 1235W Introduction to VoIP/SIP
Duration: 1 Day (4 Hours) | Price: $185 USD Course Description
Course 1235W is an interactive self-paced course with mentor help desk support and 24/7 technical support. Course 1235W covers the fundamental aspects of VoIP and SIP. This course provides the learner with foundational prerequisite VoIP and SIP knowledge.

Self-paced Prerequisites
None

Who should Attend

Technicians, network professionals and managerial staff, and anyone who requires a basic understanding of VoIP and SIP.

Course Objectives

This course provides the learner with foundational prerequisite VoIP and SIP knowledge.

Course 1236F C15 Overview/Engineering
Duration: 1.5 Days (8 Hours) | Price: $790 USD Course Description
Course 1236F is delivered via the Internet as Live Online Centra classroom sessions (Facilitated eLearning). The learner is provided with a comprehensive overview of the C15 system including how the C15 fits into the network. Other topics include the C15 hardware and software architecture, input/output system, password security, documentation, as well as the available services and features. Course 1236F consists of two, approximately 4-hour Live Online Centra classroom sessions (Facilitated eLearning).

Virtual Prerequisites
A basic understanding of basic telephony including digital concepts, and a basic understanding of Data Networking including Voice over the Internet (VoIP) is helpful but not absolutely necessary.

Course Objectives

Who should Attend

1236F is intended for those personnel who require general Overview/Engineering knowledge of the C15.

After completing this course the student should be able to: • Demonstrate a general knowledge of the capabilities, functions, and equipment characteristics of the C15 • Determine the equipment needed in the CS 1500 office depending on line and trunk requirements • Review and retrieve C15 documentation over the Internet using Helmsman Express • List features and services available on the C15 • Explain C15 password security options • Describe the input/output system of the C15, including accessing OAMP programs

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Course 1237F C15 Line Administration
Duration: 0.5 Day (3 Hours) | Price: $264 USD Course Description
Course 1237F is delivered via the Internet as a Live Online Centra classroom session (Facilitated eLearning). Course 1237F covers the steps for configuring subscriber lines, TDM and VoIP, as well as basic information for configuring VoIP phones. Topics include logging into the C15, loading programs, entering commands, using the documentation, and interpreting output messages.

Virtual

Course Objectives

After completing this course the student should be able to: • Configure subscriber lines • Understand basic TDM and VoIP aspects • Configure VoIP phones

Prerequisites

Who should Attend

Line administration and managerial staff requiring an understanding of the steps for configuring subscriber lines, TDM and VoIP, as well as basic information for configuring VoIP phones

A basic understanding of basic telephony including digital concepts, and a basic understanding of Data Networking including Voice over the Internet (VoIP) is helpful but not absolutely necessary.

Course 1238Z Fundamentals of CCS7/AIN/LNP
Duration: 2 Days (12 Hours) | Price: $924 USD Course Description
Delivered via the Internet, course 1238Z combines self-paced content with two (2) Live Online Centra classroom sessions (Facilitated eLearning). In Course 1238Z, you will learn the fundamental aspects of CCS7, AIN, and LNP. This is a pre-requisite course for the System Translation course 0298A. Course 1238Z consists of approximately 8 hours of selfpaced Web eLearning and two, 2-hour Live Online Centra classroom sessions (Facilitated eLearning). A minimum score of 60% is required to pass the postassessment test prior to enrollment in course 0298A.

Blended
• Describe how AIN uses TCAP messages (query, response, conversation, abort and unidirectional) to communicate with the SCP • Describe AIN call processing concepts (Basic Call Model (BCM), Trigger Detection Points (TDP)), Trigger Types and call processing sequence • Explain why Local Number Portability was developed and how it impacts the key industry service providers • Explain how LNP fundamentally changes the signaling and routing of local calls • Explain the function of the Location Routing Number • Identify the role of each LNP switch; Identify modifications to ISUP messages • Describe the basic LNP call walkthrough

Course Objectives

Who should Attend

Course 1238Z is intended for those personnel responsible for provisioning or maintaining a CCS7/AIN/LNP Service Switching Point, and for those learners wishing to enroll in 0298A C15 Translations (8-day ILT). Students who pass 1238Z with 60% or more can enroll in 0298A.

After completing this course the student should be able to: • Identify the purpose, functions, and components of the Common Channel Signaling 7 (CCS7) Network • Identify the purpose and functions of network addressing, point code routing, subsystem routing, and global title translations • Identify the signaling network management functions of the Message Transfer Part (MTP) • Identify the signaling network management functions of the Signaling Connection Control Part (SCCP) • Identify the trunk signaling functions of the ISDN User Part (ISUP) in CCS7 protocol • Identify the function of the Transaction Capability Application Part (TCAP) in CCS7 protocol • Explain AIN functions, capabilities and architecture

Prerequisites
None

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Course 1239J Assessment pre-test for 1240Z
Duration: 0.5 Day (1 Hour) | Price: No charge Course Description
Delivered over the Internet, 1239J is the pre-test to course 1240Z C15 Translations (4-day Blended Learning). Completion of this pre-test allows learners to demonstrate their knowledge of the 1240Z prerequisites with respect to CCS7/AIN/LNP. A minimum score of 60% is required to pass the pre-test prior to enrollment in course 1240Z. 1239J Pre-test is the prerequisite entrance point to course 1240Z. This Pre-test course provides learners with the opportunity to demonstrate their knowledge of material covered in course 1238Z. A minimum score of 60% is required to pass the pre-test.

Self-paced

Prerequisites

Who should Attend

1239J is intended for those learners who already possess the prerequisite knowledge of CCS7/AIN/LNP which is absolutely required for participation in course 1240Z C15 Translations (4-day Blended Learning). Students who pass 1239J with 60% or more can enroll in 1240Z. Students who score less than 60% on 1239J must complete course 1238Z Fundamentals of CCS7/AIN/LNP (2-day Blended Learning) with 60% or more on the post-test before they can enroll in 1240Z.

Solid knowledge of CCS7, AIN and LNP concepts (which can be acquired from course 1238Z).

Course Objectives

Course 1210J Assessment Pre-test for 0293A
Duration: 0.5 Day (1 Hour) | Price: No charge Course Description
Delivered over the Internet, 1210J is the pre-test to course 0293A C15 Translations (4-day ILT). Completion of this pre-test allows learners to demonstrate their knowledge of the 0293A prerequisites with respect to C15 translations. A minimum score of 60% is required to pass the pre-test prior to enrollment in course 0293A. 1210J Pre-test is the prerequisite entrance point to course 0293A. This Pre-test course provides learners with the opportunity to demonstrate their knowledge of material covered in course 1240Z. A minimum score of 60% is required to pass the pre-test.

Self-paced
A solid knowledge of C15 translations concepts, which can be acquired from previous experience with DMS-10 translations or course 1240Z.

Prerequisites

Who should Attend

1210J is intended for those learners who already possess the prerequisite knowledge of C15 translations theory, which is absolutely required for participation in course 0293A C15 Translations (4-day ILT). Students who pass 1210J with 60% or more can enroll in 0293A. Students who score less than 60% on 1210J must complete course 1240Z C15 System Translations (4-day Blended Learning) with 60% or more on the post-test before they can enroll in 0293A.

Course Objectives

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Course 1240Z C15 System Translations
Duration: 4 Days (24 Hours) | Price: $1848 USD Course Description
Delivered via the Internet, course 1240Z combines self-paced content with two (2) Live Online Centra classroom sessions (Facilitated eLearning). In Course 1240Z, the student will learn the fundamental aspects of C15 translations, including tracing and modifying data for intra-office calls (TDM and SIP), inter-office outgoing calls including equal access (ISUP and SIP), inter-office incoming calls (ISUP and SIP), inter-office tandem calls including equal access (ISUP and SIP), as well as configuring CLASS and AIN/LNP. Course 1240Z consists of approximately 20 hours of self-paced Web eLearning and two 2-hour Live Online Centra classroom sessions (Facilitated eLearning). Completion of this course allows learners to demonstrate their knowledge of the 0293A prerequisites with respect to C15 translations. A minimum score of 60% is required to pass the postassessment test prior to enrollment in course 0293A.

Blended Prerequisites
• A basic understanding of basic telephony including digital concepts • Course 1235W Introduction to VoIP/SIP or equivalent knowledge • Course 1236F Overview-Engineering (1.5day Blended Learning) • Course 1238Z Fundamentals of CCS7AIN-LNP (2-day Blended Learning) with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1239J

Who should Attend

Course 1240Z is intended for anyone responsible for completing any portion of the initial input data and switching personnel responsible for office translations on the C15. Completion of this course allows learners to demonstrate their knowledge of the 0293A prerequisites with respect to C15 translations.

Course Objectives

After completing this course the student should be able to: • Add, modify, and query all the databases and translators for Intra-office calls (TDM and SIP), Inter-office outgoing calls including Equal Access (EQA) (ISUP and SIP), Inter-office incoming calls including Equal Access (EQA) (ISUP and SIP), and Inter-office tandem calls including Equal Access (EQA) (ISUP and SIP) • Process for configuring CLASS in a C15 office • Process for configuring AIN/LNP in a C15 office

Course 0290A C15 System Maintenance
Duration: 5 Days (30 Hours) | Price: $2972 USD Course Description
0290A is an instructor-led classroom and lab course. Completion of this course provides the learner with the skills required to perform maintenance activities on the C15 system. Topics include the Core Controllers, IP Switching Fabric, SIP Lines, SIP Trunks, CCS7, AIN, and LNP.

Instructor-led Classroom
• Use the PASS program to review previous input/output • Describe the use of Operational Measurement printouts as a troubleshooting tool • Perform an Update (UPDT), backup of recent data changes • Perform a System Reload; Perform an Remote Generic Upgrade

Course Objectives

Who should Attend

0290A is intended for those personnel who require the hands-on training required to perform maintenance activities on the C15 system.

After completing this course the student should be able to: • Use appropriate documentation and trouble-shooting techniques to clear faults in a C15 office • Verify the Ethernet physical layer connections between C15 components, including color coding • Identify cables connecting from the Rear Transition Modules (RTMs) to TDM equipment • Configure alarm points in a C15 office, which requires making configuration changes in the Net Guardian • Troubleshoot problems with configuring VoIP lines and trunks • Use Translations Verification (TRVR) to troubleshoot call processing troubles • Locate and clear CCS7 faults; Locate and clear AIN / LNP faults • List the built-in Test Tools that are in the C15

Prerequisites

• 1235W Introduction to VoIP and SIP or equivalent knowledge • 1236F Overview/Engineering

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Course 0293A C15 System Translations Hands-on
Duration: 4 Days (24 Hours) | Price: $2377 USD Course Description
Course 0293A provides the skills required to perform translations activities on theC15 system, including: modifying data for intra-office calls (TDM and SIP); inter-office outgoing calls including equal access (ISUP and SIP); inter-office incoming calls (ISUP and SIP); inter-office tandem calls including equal access (ISUP and SIP); as well as configuring CLASS and AIN/LNP. This course includes lecture and hands-on activities in a classroom context.

Instructor-led Classroom Prerequisites
• A basic understanding of basic telephony including digital concepts course • 1235W Introduction to VoIP/SIP or equivalent knowledge • Course 1236F Overview-Engineering • Course 1238Z Fundamentals of CCS7AIN-LNP with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1239J • Course 1240Z C15 System Translations with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1210J

Who should Attend Course Objectives

Course 0293A is intended for anyone responsible for performing translations on the C15. After completing this course the student should be able to: • Add, modify, and query all the databases and translators for Intra-office calls, Inter-office outgoing calls including Equal Access, Inter-office incoming calls including Equal Access, and Inter-office tandem calls including Equal Access • Configure CLASS in a C15 office • Configure AIN/LNP in a C15 office

Course 0297A C15 ISDN PRI OA&M
Duration: 3 Days (18 Hours) | Price: $1783 USD Course Description
Course 0297A provides the skills required to perform operations, administration, and maintenance activities on the ISDN Primary Rate Interface (PR) in the C15 system. This course includes lecture and hands-on activities. Course 0297A is intended for anyone responsible for maintenance or translations on the C15.

Instructor-led Classroom
• Demonstrate how to modify and delete an ISDN PRI interface • Identify how Bearer Capabilities are used in ISDN call routing • Demonstrate how to assign bearer and PRI routes for ISDN call routing • Demonstrate how to establish a B-channel for packet processing • Identify what drives call processing for ISDN PRI; Identify operational measurements for ISDN PRI • Demonstrate the use of an ISDN test set to verify bearer capabilities and functionality of an ISDN interface

Course Objectives

Who should Attend

• Telephone company personnel responsible for engineering, maintaining, and implementing ISDN functionality on the C15 • Internal GENBAND personnel responsible for supporting ISDN services on the C15

After completing this course the student should be able to: • Define ISDN PRI, identify its capabilities, and explain how it works • Identify the ISDN PRI hardware architecture • Identify the ISDN PRI hardware components including the Port Module, PRI Span Line, and Packet Handling Interface • Identify the National ISDN terms associated with customer premises equipment • Perform switch maintenance tests using appropriate Operations, Administration, Maintenance, Provisioning (OAMP) programs • Configure ISDN PRI interfaces

Prerequisites

Course 0290A C15 System Maintenance

Course 0299A C15 Centrex
Duration: 3 Days (18 Hours) | Price: $1783 USD Course Description
Course 0299A provides instruction on how to implement Centrex features in the C15. Course content will include both configuring the C15 for TDM lines and VoIP lines, as well as setting up telephones. This course includes lecture and hands-on activities. The hands-on activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct. Course 0299 is intended for anyone responsible for configuring Centrex on the C15.

Instructor-led Classroom
• Define Centrex groups; Configure Centrex lines, both TDM and VoIP • Participate in effective hands-on feature and terminal demonstrations • Effectively analyze customer needs in order to provide the appropriate MDC feature information for configuring Centrex groups and lines

Who should Attend Course Objectives

Personnel responsible for configuring Centrex on the C15. • Explain the functions and use of the C15 MDC system and station features • Describe the interactions of various system and stations features

Prerequisites

• Course 0293A C15 Translations • Course 0298A C15 Translations

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Cisco Training
Innovatia is proud to provide Cisco training and their widely-respected IT certification programs for our customers. Now, not only is Innovatia a Learning Partner for both GENBAND and Avaya; we are also an authorized Cisco Learning Partner Associate, giving our customers a full spectrum of vendors from which to choose. Courses are instructorled and offered both virtually and in-class. Our teacher/student ratio is ideal—a maximum of 8 students per class. Contact one of our Innovatia Sales Specialists; they can help you develop a certification path or general training path to suit your needs.

Course ARCH Designing Cisco Network Service Architectures
Duration: 5 Days (30 Hours) | Price: $3175 USD | Exam: 642-456 Course Description
The Designing Cisco Network Service Architectures (ARCH) course enables students to perform the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services, to achieve effective performance, scalability, and availability. This course enables learners, applying solid Cisco network solution models and recommended design practices, to provide viable, stable enterprise internetworking solutions. The course presents concepts and examples necessary to design converged enterprise networks. Advanced network infrastructure technologies, such as virtual private networks (VPNs) and other security solutions, are also covered. The new Version 2.1 revision of the ARCH course includes the following new features: • The latest developments in network design and technologies • Significant updates to the enterprise campus module • Significant updates to the data center module

Virtual Classroom Prerequisites
Before taking the ARCH course, learners should be familiar with internetworking technologies, Cisco products, and Cisco IOS features. To gain the prerequisite skills and knowledge, Cisco strongly recommends knowledge of CCNA, CCDA, ROUTE and SWITCH content: Recommended for CCNA: • Interconnecting Cisco Network Devices Part 1, Version 1.1 (ICND1) • Interconnecting Cisco Network Devices Part 2, Version 1.1 (ICND2) • CCNA Blended Learning Boot Camp (CCNABL) Recommended for CCDA: • Designing for Cisco Internetwork Solutions, Version 2.1 (DESGN) Recommended for ROUTE: • Implementing Cisco IP Routing (ROUTE) Recommended for SWITCH: • Implementing Cisco IP Switched Networks (SWITCH)

Who should Attend

The Designing Cisco Network Service Architectures (ARCH) v2.1 course is for professionals seeking the Cisco Certified Design Professional (CCDP) and Cisco Certified Design Expert (CCDE) certifications. It is also a great course for pre-sales/postsales Network Engineers involved in network design, planning and implementation.

Course Objectives

After completing this course the student should be able to: • Discuss the enterprise network needs for performance, scalability, and availability • Describe how the enterprise network architecture is used as a framework for designing enterprise networks • Create conceptual, intermediate, and detailed enterprise campus network designs • Create conceptual, intermediate, and detailed enterprise data center designs • Create conceptual, intermediate, and detailed enterprise edge and remote infrastructure designs • Create conceptual, intermediate, and detailed network service designs for security considerations • Create conceptual, intermediate, and detailed virtual private network designs

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Course ACUCM Administering Cisco Unified Communications Manager
Duration: 18 Hours | Price: $2400 USD Course Description
ACUCM Administering Cisco Unified Communications Manager teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with an IP telephony system.

Virtual Classroom
• Correctly identify the standard features of a Cisco Unity system • Correctly identify the standard features of a Personal Assistant system • Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant • Efficiently manage the account using both the telephone and the desktop tools provided • Organize them in the correct order according to best practices • Correctly choose whether to make them an Internet subscriber or a Unity subscriber • Create and use Internet Subscribers

Course Objectives

Who should Attend

• Network Administrators • System Administrators • Entry-level Network Engineers

After completing this course the student should be able to: • Select, connect, and configure the various Cisco IP telephony devices • Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool • Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services • Describe the minimum hardware requirements necessary for a particular unified communications component system • List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail

Prerequisites

Basic knowledge of IP and networking is suggested, but not required

Course CCNAX Interconnecting Cisco Networking Devices: Accelerated
Duration: 30 Hours | Price: $3325USD Course Description
Interconnecting Cisco Networking Devices: Accelerated (CCNAX) v1.0 is an extended hours instructor-led boot camp that provides students with the knowledge and skills necessary to install, operate, and troubleshoot a small to medium-sized network, including connecting to a WAN and implementing network security. This course is the equivalent of Interconnecting Cisco Network Devices Part 1 v1.0 and Interconnecting Cisco Network Devices Part 2 v1.0 together. The ideal candidate for this course would be someone who has worked in a data network environment (PC support/ helpdesk or network operations/monitoring), and has had hands-on experience, though no formal training, with Cisco IOS devices. This boot camp will serve to review and expand on what the candidate already knows and add to it, the detailed configuration and implementation of Cisco IOS devices. Prospective CCNAX v1.0 students should prepare themselves for course days consisting of at least 10 hours and as long as 12 hours. Homework will be assigned and reviewed daily. Those new to networking and to Cisco IOS should consider taking the ICND1 and ICND2 classes separately instead of CCNAX v1.0. This class is delivered in a classroom environment with access to virtual labs.

Instructor-led Classroom
describe the components that make up a VPN solution Use the command-line interface to discover neighbors on the network and manage the router startup and configuration Describe routing concepts as they apply to a medium-sized network, discuss dynamic routing with distance vector and link-state routing protocols, and configure RIP Configure, verify, and troubleshoot singlearea OSPF Configure, verify, and troubleshoot EIGRP Determine how to apply ACLs based on network requirements, and to configure, verify, and troubleshoot ACLs Describe when to use NAT and PAT on a medium-sized network, how to configure NAT and PAT, and explain IPv6 addressing and configuration on a Cisco router Configure, verify, and troubleshoot Frame Relay

Who should Attend Course Objectives

• •

Network administrators, Network engineers, Network managers, Systems engineers After completing this course the student should be able to: • Describe how networks function, identifying major components, function of network components, and the OSI reference model • Describe issues related to increasing traffic on an Ethernet LAN and expand the switched network from a small LAN to a medium-sized LAN with multiple switches supporting VLANs, trunking, and spanning tree • Describe the reasons for extending the reach of a LAN and the methods that can be used, with a focus on RF wireless access • Describe the reasons for connecting networks and connecting multiple IP subnets with routers • Configure and verify a Cisco router for WAN connections with HDLC and PPP encapsulation, PAT, static routing, and

• • • •

Prerequisites

Students are required to meet the following prerequisites: • Basic computer literacy • Basic Microsoft Windows navigation skills • Basic Internet usage skills

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Course CIPT1 Linux Implementing Cisco Unified Communications Manager Part 1 v6.0
Duration: 30 Hours | Price: $3175USD | Exam: 642-466 Associated Certifications
CCVP

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Computer networking, to include LANs, WANs, and IP switching and routing • Enable VLANs and DHCP • Working knowledge of the Media Gateway Control Protocol (MGCP) and its implementation on Cisco IOS gateways

Who should Attend Course Objectives

Course Description

This course will be beneficial for channel partners, resellers, employees, or customers. After completing this course the student should be able to: • Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade • Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management • Configure Cisco Unified Communications Manager to support on-cluster calling in a singe site deployment • Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls in the PSTN • Configure Cisco Unified Communications Manager media resources, features and voice mail integration

Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Rls. 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course includes lab activities in which you will perform post installation tasks, configure Cisco Unified Communications Manager and switches, implement Media Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP) and voice mail integration as well as numerous user telephone features.

Course CIPT1 Implementing Cisco Unified Communications IP Telephony Part 1 v8.0
Duration: 30 Hours | Price: $3175USD Course Description
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. The course is used in these certifications, specializations, curricula, and learning maps: • Cisco Certified Network Professional (CCNP) Voice

Virtual Classroom
• Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment • Implement Cisco Unified Communications Manager media resources • Implement Cisco Unified Communications Manager features and applications

Who should Attend

Network Administrators and Network Engineers, CCNP Voice candidates, System Engineers

Course Objectives

Prerequisites

After completing this course the student should be able to: • Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade • Perform Cisco Unified Communications Manager initial configuration and user management • Configure Cisco Unified Communications Manager to support on-cluster calling

Students are required to meet the following prerequisites: • Working knowledge of converged voice and data networks • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways • Ability to configure and operate Cisco routers and switches • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

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Course CIPT2 Linux Implementing Cisco Unified Communications Manager Part 2 v6.0
Duration: 30 Hours | Price: $3175 USD | Exam: 642-456 Associated Certifications
CCVP requirements in the IP WAN. You will also enable Call Admission Control (CAC) and automated alternate routing (AAR), a feature that allows rerouting of calls over the public switched telephone network (PSTN) in case of no available bandwidth.

Virtual Classroom
• Implement call admission control to prevent oversubscription of the IP WAN • Implement features and applications that are pertinent for multisite deployments • Secure a Cisco Unified Communications IP Telephony deployment

Course Description

Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a multisite environment. This course focuses on Cisco Unified CallManager Rls. 6.0, the call routing and signaling component for the Cisco Unified Communications solution. It also includes H.323 and Media Gateway Control Protocol (MGCP) gateway implementation, the use of a Cisco Unified Border Element, and configuration of Survivable Remote Site Telephony (SRST), different mobility features, and voice security. This course includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth

Who should Attend

This course is aimed at individuals who are responsible for installing, configuring, and maintaining a Cisco IP Telephony solution or who are responsible for the administration of a Cisco IP telephony solution.

Prerequisites

Course Objectives

After completing this course the student should be able to: • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements • Implement call processing resiliency in remote sites using SRST, MGCP fallback, and Cisco Unified Communications Manager Express in SRST mode

Students are required to meet the following prerequisites: • Working knowledge of converged voice and data networks • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways • Ability to configure and operate Cisco routers and switches • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

Course CIPT2 Implementing Cisco Unified Communications IP Telephony Part 2 v8.0
Duration: 30 Hours | Price: $3175 USD Course Description
Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tailend hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Working knowledge of converged voice and data networks • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways • Ability to configure and operate Cisco routers and switches • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

Who should Attend

Network Administrators and Network Engineers, CCNP Voice candidates, System Engineers

Course Objectives

After completing this course the student should be able to: • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements • Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode • Implement bandwidth management and CAC to prevent oversubscription of the IP WAN • Implement Device Mobility and Cisco Extension Mobility • Describe and implement CCD deployments

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Course CSE Cisco Sales Essentials
Duration: 18 Hours | Price: $1350 USD Course Description
This 3 day, Virtual instructor-led course addresses high level skills that are the foundation of being able to successfully sell Cisco products and solutions to a variety of customers. At the completion of this 3 day course, you will be prepared to write the certification exam.

Virtual Classroom

Course Objectives

Who should Attend

Account Managers and Channel Partners/ Resellers.

After completing this course the student should be able to: • Describe Cisco strengths and why it is beneficial to partner with them • Describe Cisco Network Systems solutions • Describe Cisco Mobility solutions • Describe Cisco Unified Communications solutions • Describe Cisco Data Center solutions • Describe Cisco Security solutions • Describe how to use partner support and technical services to increase revenue

Prerequisites
None.

Course CVOICE Cisco Voice Over IP v6.0
Duration: 30 Hours | Price: $3175 USD | Exam: 642-436 Associated Certifications
CCVP

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing. • Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP • Knowledge of traditional public switched telephone network (PSTN) operations and technologies

Course Objectives

Course Description

Cisco Voice over IP (CVOICE) v6.0 provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and gatekeepers into an enterprise VoIP network. This course is one of several courses in the Cisco CCVP track that addresses design, planning, and deployment practices and provides comprehensive hands-on experience in configuration and deployment of VoIP networks.

Who should Attend

This course is intended for System Engineers and channel partners/resellers.

After completing this course the student should be able to: • Describe VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs • Configure gateway interconnections to support VoIP and PSTN calls • Describe the basic signaling protocols used on voice gateways and configure a gateway to support calls using the various signaling protocols • Define a dial plan, describing the purpose of each dial plan component, and implement a dial plan on a voice gateway. • Describe gatekeeper functions, protocols, and operation and implement an H.323 gatekeeper to provide dial plan resolution and call admission control • Implement a Cisco Unified Border Element gateway to connect to an Internet Telephony Service Provider

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57

Course DCUCD Cisco Data Center Unified Computing Design
Duration: 30 Hours | Price: $2800 USD Course Description
The goal of the DCUCD 3.0 curriculum is to enable engineers to design scalable, reliable, and intelligent Data Center Unified Computing solutions based on Cisco Unified Computing System (UCS), Cisco Nexus family switches, Catalyst 6500 in Virtual Switching System (VSS), MDS family SAN switches with NX-OS, Data Center Network Manager (DCNM) and MDS Fabric Manager configuration and management applications, VMware server virtualization products, and Linux and Microsoft Windows operating system. Topics covered in this course include performance characteristics, recommended reconnaissance and analysis tools, sizing, migration process, design success criteria, and ROI calculations. This course also includes hands-on labs to allow you to become familiar with the UCS environment and key concepts.

Virtual Classroom
• Given a particular set of data center business drivers, identify the success criteria for a Cisco virtualized data center solution design • Design a Cisco data center virtualization solution based on determined requirements • Given a particular data center virtualization project, identify the Cisco data center virtualization network technologies employed

Who should Attend

This course is intended for system engineers who need to design Cisco Unified Computing System solutions.

Course Objectives

After completing this course the student should be able to: • Describe Cisco data center virtualization solutions • Identify the Cisco services available to design, install and maintain a Cisco virtualized data center • Evaluate an existing data center infrastructure in light of a Cisco data center virtualization solution • List the most relevant technical data points to identify in converting an existing data center to a Cisco virtualized data center • Determine the requirements needed to create a Cisco data center virtualization solution

Prerequisites

• CCNA • MDS 9x00, Nexus 5000, Nexus 7000, Catalyst 6500, and ACE Engineer Level Knowledge • VMWare Certified Professional • DCSNS • DCNID

Course DCUCI Cisco Data Centre Unified Computing Support Specialist
Duration: 30 Hours | Price: $3175 USD Course Description
The Cisco Data Center Unified Computing Support Specialist course is designed to teach students knowledge of the fundamentals of the Cisco Unified Compute System and the ability to implement a virtualized Data Center environment. In addition the student also learns about how to implement the Cisco Unified Computing System (UCS) in an enterprise data center routing and switching infrastructure with the next-generation Cisco Nexus product family.

Virtual Classroom

Course Objectives

After completing this course the student should be able to: • Install a virtualized data center • Configure a virtualized data center operating parameters • Manage a virtualized data center • Troubleshoot a virtualized data center • Describe data center virtualization

Prerequisites

Who should Attend

System Engineers, Network Engineers and Field engineers.

• CCNA • MDS 9x00, Nexus 5000, Nexus 7000, Catalyst 6500, and ACE Engineer Level Knowledge • VMWare Certified Professional • DCSNS • DCNID

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Course DESGN Designing for Cisco Internetwork Solutions
Duration: 30 Hours | Price: $2950 USD Course Description
Designing for Cisco Internetwork Solutions (DESGN) v2.1 is a Virtual instructor-led course presented by Cisco Systems, Inc., training partners. This five-day course will enable learners to gather customer internetworking requirements, identify solutions, and design the network infrastructure and elements to ensure the basic functionality of the proposed solutions. The purpose of this course is to provide learners with the knowledge and skills to achieve associate-level competency in network design. The DESGN course is the first course in a design curriculum that supports the design certification track. The course focuses on the technology and methods currently available.

Virtual Classroom Prerequisites
Cisco CCNA level of knowledge and Implementing Cisco IP Switched Networks (SWITCH) level of knowledge are strongly recommended for students attending the DESGN course.

Course Objectives

Who should Attend

Presales and postsales network engineers who are involved in enterprise network design, planning, and implementation.

After completing this course the student should be able to: • Discuss methodology in network design • Describe how to structure and modularize the network design using the Cisco Network Architectures for the Enterprise • Design the enterprise campus, and describe the architectural approach to the data center and virtualization market • Design the enterprise edge and remote modules as needed • Design a network addressing plan and select suitable routing protocols for a given network design • Evaluate security solutions for the network • Discuss voice and video networking considerations in the enterprise network design • Recommend a design for a basic wireless solution

Course ICND1 Interconnecting Cisco Networking Devices Part 1
Duration: 30 Hours | Price: $2650 USD | Exam: 640-822 Associated Certifications
CCNA

Virtual Classroom

Course Objectives

Course Description

In this comprehensive five (5) day Authorized Cisco course, the student will develop a practical understanding of the operation of modern TCP/IP networks built with Cisco hardware, learn the commands and techniques used to troubleshoot host connections, interact with Cisco switches and routers, back up and restore configuration files, and manage network equipment.

Who should Attend

This course will be beneficial for: • Network technicians who configure and support internetworks • Individuals seeking CCNA certification • Management and salespeople who need a working knowledge of modern networking.

After completing this course the student should be able to: • Describe how networks function, identifying major components, function of network components and the Open System Interconnection (OSI) reference model. • Using the host-to-host packet delivery process, describe issues related to increasing traffic on an Ethernet LAN and identify switched LAN technology solutions to Ethernet networking issues. • Describes the reasons for extending the reach of a LAN and the methods that can be used with a focus on RF wireless access.

Prerequisites

Those students with an understanding of networking concepts will benefit most from this course.

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59

Course ICND2 Interconnecting Cisco Networking Devices Part 2
Duration: 30 Hours | Price: $2650 USD | Exam: 640-816 Associated Certifications
CCNA

Virtual Classroom
• Understanding the concepts of VLANs and trunking • Implementing VLSM • Configure, verify, and troubleshoot OSPF • Configure, verify, and troubleshoot EIGRP • Determine when to use access control lists (ACLs) • Configure, verify, and troubleshoot ACLs • Configure NAT and PAT • IPv6 addressing • Configure PPP, CHAP, and PAP • Frame Relay operation • VPN solutions

Who should Attend

Course Description

This hands-on Authorized Cisco course builds on the foundation provided by ICND1 (Interconnecting Cisco Network Devices 1), providing a technical foundation for the rest of the Authorized Cisco curriculum. Whether your goal is to familiarize yourself with Cisco technology or to become a Cisco Certified Internetworking Expert, ICND1 and ICND2 are the place to start. This course not only delivers essential information needed to pass the CCNA certification exams, but it also includes comprehensive hands-on reinforcement to ensure that you add skills and not just knowledge. If you are new to Cisco, ICND2 prepares you for the tasks you will face on the job.

ICND2 is designed for those who have a firm background in data networking, have some hands-on experience with Cisco routers and switches, and are looking to increase their knowledge of installation, maintaining, and troubleshooting medium-sized switched and routed networks or for those who are looking to achieve the first level of Cisco certification, the CCNA. We strongly recommend that other students start with ICND1.

Course Objectives

After completing this course the student should be able to: • Review how to configure and troubleshoot a switch and router in a small network environment • Expand the switched network from a small to medium network environment • Understanding the dangers of redundant switching • Spanning Tree

Prerequisites

ICND2 assumes a basic working knowledge of bridges and routers and a complete understanding of the OSI model, IP addressing, and IP subnetting. ICND1 is recommended and builds a strong foundation for this course. Understanding Networking Fundamentals and TCP/IP Networking also serve as prerequisites.

Course IUWNE Implementing Cisco Unified Wireless Networking Essentials
Duration: 30 Hours | Price: $3175 USD Course Description
This course provides students with the information and hands-in training required to learn to design, install, configure, monitor, and troubleshoot a Cisco Wireless Local Area Network (WLAN) in small and medium-sized business and enterprise installations.

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Basic browser navigation • Basic understanding of LAN, WAN and Internet operation • IP addressing including subnetting • Routing and switching principles • Access Control List (ACL) functionality

Course Objectives

Who should Attend

Individuals who possess a general networking background, have prior experience with the Cisco Internetworking Operating System (IOS), and have achieved CCNA® certification should attend this class. Targeted learners perform jobs in engineering support, development test engineering and other technical areas that may have a need to configure, monitor and troubleshoot connectivity within Cisco wireless networks.

After completing this course the student should be able to: • Create an ad-hoc connection and analyze the communication • Configure a controller and access point (AP) • Convert an autonomous AP to controllerbased mode • Install and configure a mobility express wireless controller and AP • Configure EAP-FAST authentication with WPA • Configure the controller and the AP from the WCS interface • Work with the map editor tool • Back up the controller configuration and WCS database

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Course QOS Implementing Cisco Quality of Service v2.3
Duration: 30 Hours | Price: $3175 USD | Exam: 642-642 Associated Certifications
CCIP and CCVP The course also gives students design and usage rules for various advanced IP QoS features and the integration of IP QoS with underlying Layer 2 QoS mechanisms, allowing them to design and implement efficient, optimized, and trouble-free multiservice networks.

Virtual Classroom
• Given a congested network, use Cisco QoS queuing mechanisms to manage network congestion • Given a network, use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic • Given a low speed WAN link, successfully use Cisco link efficiency mechanisms to improve the bandwidth efficiency of the link. • Given a description of a service provider network or an enterprise network, correctly select the most appropriate QoS mechanisms for providing QoS using Cisco’s best practices

Course Description

The five (5) day Implementing Cisco Quality of Service (QOS) v2.3 course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms. The curriculum covers the theory of IP QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help students to apply the concepts mastered in individual modules to real-life scenarios.

Who should Attend

This course would be beneficial for channel partners, resellers, customers and employees.

Course Objectives

After completing this course the student should be able to: • Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS • Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models

Prerequisites

Students are required to meet the following prerequisites: • Completion of Interconnecting Cisco Networking Devices (ICND) or Cisco Certified Networking Associate (CCNA). • The Configuring BGP on Cisco Routers course (BGP) or equivalent is recommended because some BGP background is assumed for the QoS course.

Course ROUTE Implementing Cisco IP Routing
Duration: 30 Hours | Price: $2750 USD | Exam: 642-642 Course Description
Routing (ROUTE) v1.0 is a five-day course designed to help learners prepare for Cisco CCNP certification. The ROUTE course is a component of the CCNP curriculum. This ROUTE course is designed to provide professionals of medium-to-large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. The goal is to train professionals to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. The ROUTE training reinforces the instruction by providing learners with handson labs to ensure they thoroughly understand how to implement advanced routing within their networks.

Virtual Classroom
• Implement and verify a layer 3 solution using BGP to connect an enterprise network to a service provider

Course Objectives

Who should Attend

Any individual involved in implementation and verification of routing protocols in the enterprise networks

After completing this course the student should be able to: • Plan and document the configuration and verification of routing protocols and its optimization in enterprise networks • Identify the technologies, components, and metrics of EIGRP to implement and verify EIGRP routing in diverse, large-scale internetworks based on requirements • Identify, analyze, and match OSPF multiarea routing functions and benefits for routing efficiencies in network operations in order to implement and verify OSPF routing in a complex enterprise network • Implement and verify a redistribution solution in a multi-protocol network that uses IOS features to control path selection and loop free topology according to a given network design and requirements • Evaluate common network performance issues and identify the tools needed to provide a layer 3 path control that uses IOS features to control the path

Prerequisites

Students are required to meet the following prerequisites: • Knowledge and skill level equal to Cisco CCNA certification • Knowledge and experience of the implementation and verification of enterprise routing and switching technologies as offered by the ICND1 and ICND2 courses or equivalent skills and knowledge Note: In addition to knowledge and skill level equal to Cisco CCNA certification, it is recommended that the learner has practical experience in installing, operating and maintaining Cisco routers and switches in an enterprise environment.

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61

Course SNAF Securing Networks with ASA Fundamentals
Duration: 30 Hours | Price: $3175 USD Course Description
Securing Networks with ASA Fundamentals (SNAF) v1.0 is a five-day, instructor-led, lab intensive course that will introduce Cisco Security Appliance Technology and features such as the Cisco ASA and PIX Security Appliance Families. This task-oriented course teaches the knowledge and skills needed to configure, maintain, and operate Cisco ASA 5500 Series Adaptive Security Appliances.

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Cisco CCNA® certification or the equivalent knowledge • Basic knowledge of the Microsoft Windows operating system • Familiarity with networking and security terms and concepts

Course Objectives

Who should Attend

• Cisco channel partners who sell, implement, and maintain Cisco ASA security appliances • Cisco engineers who support the sale of Cisco ASA security appliances

After completing this course the student should be able to: • Explain the functions of the three types of firewalls used to secure computer networks • Describe the technology and features of Cisco security appliances • Given diagrams of networks protected by Cisco ASA and PIX security appliances, explain how each appliance protects network devices from attacks and why each is an appropriate choice for the example network

Course SWITCH Implementing Cisco Switched Networks
Duration: 30 Hours | Price: $2850 USD Course Description
Implementing Cisco Switched Networks (SWITCH) v1.0 is a five-day instructor-led training course, designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. These skills are validated in the Cisco CCNP Routing and Switching certification, a professional-level certification specializing in the routing and switching field. This course is a component of the Cisco CCNP Routing and Switching curriculum. This course is designed to give students a firm understanding of how to manage switches in an enterprise campus environment. This training class reinforces the instruction by providing students with hands-on labs.

Virtual Classroom Prerequisites
Students are required to meet the following prerequisites: • Knowledge and experience equivalent to having attended the Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses

Who should Attend Course Objectives

This course will be beneficial to any individual involved in network operations and support. After completing this course the student should be able to: • Analyze campus network designs • Implement VLANs in a network campus • Implement spanning tree • Implement inter-VLAN routing in a campus network • Implement a highly available network • Implement high-availability technologies and techniques using multilayer switches in a campus environment • Implement security features in a switched network • Integrate WLANs into a campus network • Accommodate voice and video in campus networks

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Course TSHOOT Troubleshooting and Maintaining Cisco IP Networks
Duration: 30 Hours | Price: $2850 USD Course Description
Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. The TSHOOT course is a component of the CCNP curriculum. The TSHOOT course is designed to teach professionals the necessary skills to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the learners will have increased their skill level and developed a set of best practices based on their own and other learners’ experiences that they can take back to their organizations.

Virtual Classroom
• Practice maintenance procedures and fault resolution in routing based environments • Practice maintenance procedures and fault resolution in a secure infrastructure • Practice maintenance procedures and fault resolution problems in a complex environment

Who should Attend

This course will be beneficial to any individual involved in network maintenance and support.

Course Objectives

After completing this course the student should be able to: • Plan and document the most commonly performed maintenance functions in complex enterprise networks • Develop a troubleshooting process to identify and resolve problems in complex enterprise networks • Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks • Practice maintenance procedures and fault resolution in switching based environments

Prerequisites

• Cisco CCNA certification • Knowledge and experience in the implementation and verification of enterprise routing and switching technologies as offered by the SWITCH and ROUTE courses or equivalent skills and knowledge Note: In addition to CCNA certification it is recommended that the learner has practical experience in installing, operating and maintaining Cisco routers and switches in an enterprise environment

Course TUC Troubleshooting Cisco Unified Communications Systems v1.0
Duration: 30 Hours | Price: $3175 USD | Exam: 642-426 Course Description
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems/solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System/Solution level, and for components (such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure).

Virtual Classroom

Course Objectives

The student will troubleshoot Unified Communications Systems/Solutions and components/products by identifying and isolating problems, recommending solutions, and implementing fixes.

Prerequisites

Who should Attend

Students are required to meet the following prerequisites: • CCNA • CIPT P1 & P2 • QOS • GWGK

This course will be beneficial to channel partners, resellers, customers and employees.

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63

Movius Training
Innovatia is proud to be the exclusive authorized provider of Movius Training, delivering training around the world. We assist our customers in getting the most from Movius products as quickly as possible, thus enabling a faster return on investment. Courses are taught by our recognized industry experts and feature a hands-on, comprehensive learning environment that encourages student participation. With a maximum class size of 12, our courses ensure that students get the help they need. In order to provide you with an environment that works best for you, we offer both custom and virtual training. Contact one of our Innovatia Training Specialists and they can help you develop a general training path to suit your needs.

Course MI1V Versera ICE Technician Level 1
Duration: 5 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom

Course Objectives

Course Description

This course is base technician training for ICE switch technicians. The course begins with a description of the basic functions and features of the Versera ICE system. Students will learn to operate Network Management features in the System Management Unit (SMU), and operate and maintain the Next Generation Message Store (NGMS) and the Signaling Gateway Function (SGF). The Dot Hill Raid unit is discussed and students will be provided an understanding of how the Dot Hill RAID unit is integrated into an NGMS system and how to perform disaster recovery on the Dot Hill. Students will be provided lab exercises in which to practice many of the tasks.

After completing this course the student should be able to: • Describe the basic functions and features of the Versera ICE system • Operate Network Management features in the System Management Unit (SMU). • Operate and maintain the Next Generation Message Store (NGMS). • Understand how the Dot Hill RAID unit is integrated into an NGMS system and perform disaster recovery on the Dot Hill. • Operate and maintain the Signaling Gateway Function (SGF) unit.

Prerequisites
None

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Course MI2V Versera ICE Technician Level 2
Duration: 3 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom Prerequisites
None

Course Objectives

Course Description

This course is advanced technician training for ICE switch technicians and designed for the technician who requires knowledge on the system technical operations. The student will understand the basic functions and features of the Versera ICE system as well as troubleshoot, locate, and replace Versera ICE hardware. The My Services and MessageMe system capabilities will be discussed and students will learn to operate and configure the components that make up this system. Students will learn to diagnose system errors and alarms and use them to diagnose faults, perform routine maintenance tasks, and maintain the Missed Call Server (MCS) unit. Students will be provided lab exercises in which to practice many of the tasks.

After completing this course the student should be able to: • Describe the basic functions and features of the Versera ICE system. • Troubleshoot, locate and replace Versera ICE hardware. • Trace a call through the Versera ICE system. • Perform basic provisioning to create and test CoS and subscriber records. • Identify system components (disks, memory, processes, etc.) and verify their performance. • Diagnose system errors and alarms and use them to diagnose faults. • Perform routine maintenance tasks including backups. • Describe the My Services and MessageMe system capabilities and operate and configure the components that make up a My Services/MessageMe system. • Maintain the Missed Call Server (MCS) unit.

Course MI13V Movius Media Server Fundamentals
Duration: 2 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom

Course Objectives

Course Description

This course provides an overview of the media server. Students will learn to recognize common communication protocol requests and responses. Configuration management is a substantial part of this course where students will learn how to use various commands to manage, display, and change configurations and manage user accounts. Operations administration issues such as status monitoring, fault and alarm management, and performance management will be discussed. Various media server issues are examined at length with an emphasis on debug and alarm issues. Students will be provided labs where they have the opportunity to practice configuration management, perform audit tests, and display and verify various alarm issues by way of an instructor-led virtual lab.

After completing this course the student should be able to: • Understand the media server architecture, applications, features, and hardware • Understand and apply various media server communications protocols and configurations • Perform various media server operations, such as debug and alarm verification

Prerequisites

• Basic Solaris • Basic knowledge of Oracle

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Course MI14V Movius Media Server Advanced Troubleshooting
Duration: 2 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP is also discussed. A significant part of this course is dedicated to media server call flows and advanced troubleshooting. Students are provided lab access to practice these topics.

Virtual Classroom Prerequisites
• Basic Solaris • Basic knowledge of Oracle • Basic media server knowledge

Course Description

This course is designed to equip students with advanced media server troubleshooting skills. The course begins with general knowledge of SCC-CP configuration and announcement management, and then students will learn to perform various operations, administration, and maintenance tasks, such as alarms and debugging, by way of a lab. Statistic and traffic monitoring

Course Objectives

After completing this course the student should be able to: • Perform advanced media server configurations, statistics and traffic monitoring, and troubleshooting • Understand media server call flows

Course MI15V Movius Unified Messaging Fundamentals
Duration: 2 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP will practice how to perform some system administrator, organization configuration, and subscriber tasks. Lab access is provided so that students can perform various operations and maintenance tasks such as performing application server maintenance, restarting the framework, displaying framework management statistics, and viewing statistics.

Virtual Classroom Course Objectives
After completing this course the student should be able to: • Understand the unified messaging architecture, applications, features, and hardware • Perform various unified messaging configuration tasks • Perform unified messaging operations and maintenance tasks

Course Description

This course begins with a unified messaging overview which includes discussions about system overview, component overview, applications supported, UM and HA Architecture, NAS, and call flows. The unified messaging features are presented and discussed. The main focus of this course involves provisioning, operations, and maintenance. By way of lab access, students

Prerequisites

• Basic Solaris • Basic knowledge of Oracle

Course MI16V Movius Unified Messaging Advanced Troubleshooting
Duration: 1 Day | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom Prerequisites
• Basic knowledge of Oracle • Basic unified messaging knowledge

Course Objectives

Course Description

This course provides the student with an understanding of unified messaging customizations and advanced call flows. The focus of this course is advanced unified messaging troubleshooting. Students are provided lab access to perform and practice various unified messaging troubleshooting tasks.

After completing this course the student should be able to: • Understand the unified messaging customizations and advanced call flows • Perform unified messaging troubleshooting

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Course MI17V Movius Conference Bridge Fundamentals
Duration: 2 Days | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom Prerequisites
• Basic Solaris • Basic knowledge of Oracle

Course Objectives

Course Description

This course begins with an introduction to the Conference Bridge Server, its architecture, components, and features. Students will learn to recognize the different configurations and provisions for system, sub-system, and organization administrators. A Conference Bridge user overview is provided. Operations, administration, maintenance, and basic troubleshooting issues are examined.

After completing this course the student should be able to: • Understand the conference bridge system architecture, applications, features, and hardware • Perform some conference bridge system configuration • Perform various conference bridge user tasks • Perform various conference bridge operations, administration, and maintenance tasks • Perform basic conference bridge troubleshooting tasks

Course MI18V Movius Conference Bridge Advanced Troubleshooting
Duration: 1 Day | Price: Please contact us at 1-888-466-6855. Associated Certifications
CCIP and CCVP

Virtual Classroom Prerequisites
• Basic Solaris • Basic knowledge of Oracle • Basic conference bridge knowledge

Course Objectives

Course Description

This course provides the student with an understanding of Conference Bridge call flows, network topology, data collaboration, port sharing, application program interfaces, and multiple media servers. Advanced Conference Bridge troubleshooting is the main focus of this course.

After completing this course the student should be able to: • Understand conference bridge call flows, data collaboration, port sharing, application program interfaces, and multiple media servers • Perform conference bridge troubleshooting

Course MI27V Movius Visual Voice Mail
Duration: 2 Days | Price: Please contact us at 1-888-466-6855. Course Description
This course provides visual voicemail training. The course begins with a description of the features and benefits of Visual Voicemail (VVM). The students will learn the basic functions, features, deployment, architecture, call flows, configuration, and provisioning for all the products in the VVM portfolio. Students will also learn to troubleshoot VVM issues and perform maintenance tasks.

Virtual Classroom
• Perform VVM troubleshooting and maintenance tasks.

Course Objectives

After completing this course the student should be able to: • Describe the basic functions and features of visual voicemail. • Describe the features, benefits, and deployment of all the products in the VVM portfolio. • Explain the architecture and call flows for all the products in the VVM portfolio. • Explain the MessageMe ICE and Mereon configuration and provisioning.

Prerequisites
None.

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67

Technology Overview Training
VoIP, IPTV, and Wireless services are three technologies energizing today’s marketplace. All of these services are enabled by a variety of networking services. Innovatia has developed a broad range of courses on these various technologies, ranging from overviews to in-depth examinations of technologies.

IPTV Courses
Self-paced INN3010 | IPTV Fundamentals Duration: 0.5 Day | Price: $395 USD
IPTV Fundamentals introduces you to the building blocks of IPTV. You will learn what IPTV is and what it isn’t and why companies in the telecommunications industry are engaging in IPTV deployments. You will also learn about video production and distribution and the services offered in the IPTV product.

Networking Courses
Self-paced INN1011 | ABCs of Data Networking Duration: 0.5 Day | Price: $95 USD
Students are introduced to generic standards and protocols applicable to all vendor environments. The objective of this course is to list the basic factors for evaluating the potential of different networking technologies for a given communications requirement.

INN1021 | ATM Technology Duration: 2 Days | Price: $395 USD
ATM Technology (INN1021) is a comprehensive introduction to Asynchronous Transfer Mode (ATM), one of the fastest growing segments in the telecommunications industry. It is intended for people who may have had some exposure to the technology and are seeking a broader understanding.

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Register now: 1-888-466-6855
Prices are subject to change.

www.innovatia.net

Copyright © 2011 Innovatia. All Rights Reserved.

Networking Courses
Self-paced INN1031 | MPLS Technologies Duration: 1.5 Days | Price: $295 USD
MPLS Technologies (INN1031) offers a generic and comprehensive coverage of MPLS, an emerging and hot internetworking technology. It is intended for people who want to learn MPLS technology at both a low level and a high level.

NTC-NAC-WEB | Network Traffic Concepts Network Administration Center Duration: 2 Days | Price: $695 USD
The NTC-NAC-WEB course provides prerequisite knowledge for future switch specific training and valuable on-the-job information. This course is designed to provide network administrators, as well as those responsible for near real-time surveillance, with basic traffic fundamentals. Traffic terminology and principles for administering switching and trunking equipment are addressed in this course.

INN1041 | VPN Technologies Duration: 1.5 Days | Price: $295 USD
VPN Technologies (INN1041) provides a general introduction to virtual private networks, protocols, technologies, and products that are used in a VPN solution. It will explain how encryption is used to enable information privacy, how remote users and servers are authenticated with digital certificates and how tunneling protocols allow VPNs to be built over IP based networks.

NTC-W-WEB | Network Traffic Concepts Wireless Duration: 2 Days | Price: $695 USD
Network Traffic Concepts Wireless (NTC-W-WEB) explains the fundamental relationships among various traffic loads, service levels provided to customers, and quantities of equipment needed to provide wireless service. In this course you will learn important data-gathering terms, identify sample data that accurately represents network traffic, and use appropriate mathematical formulas to estimate grades of service for given demands.

INN1051 | Fiber Optics Fundamentals Duration: 2 Days | Price: $395 USD
Fiber Optics Fundamentals (INN1051) offers a comprehensive overview of the key technologies in a fiber optics communications network and the application of these technologies in today’s communications networks.

INN1061 | TCP/IP Duration: 1.5 Days | Price: $295 USD
TCP/IP (INN1061) offers students a detailed overview of TCP/IP and goes beyond the standard curriculum to detail the operation of TCP/IP in the major internet/intranet applications today. Additional topics include: IP supernetting, routing, protocol analysis and an overview on IPv6.

NTC-WEB | Network Traffic Concepts Duration: 4 Days | Price: $795 USD
Network Traffic Concepts-(NTC-WEB) addresses the concepts behind network traffic and how this traffic applies to the telephone network. The course concentrates on the fundamental relationships among various traffic loads, service levels provided to customers, and quantities of equipment needed to provide that service. You will learn definitions and concepts behind gathering, validating and applying traffic data to the major blocking formulas used in the telephone network.

INN1201 | Inside the Internet Duration: 0.5 Day | Price: $95 USD
Inside the Internet (INN1201) provides a general introduction to Internet technologies. It explains Internet structure, the basics of Internet operation and future enhancements.

INN1091 | IP Fundamentals Duration: 0.5 Day | Price: $450 USD
Emphasis is on the advantages of IP, the basic operational concepts of IP, and current limitations of the Internet which are driving enhancements such as IPv6.

INN1211 | Internetworking Fundamentals Duration: 0.5 Day | Price: $95 USD
Internetworking Fundamentals (INN1211) provides a fundamental understanding of internetworking concepts and a general knowledge of internetworking protocols.

NF-BASE-WEB | Network Fundamentals - Baseline Networks 1 Duration: 3.5 Days | Price: $1195 USD
Network Fundamentals - Baseline Networks 1 (NF-BASE-WEB) provides you with an overview of how the telecommunications network is interconnected and defines related components. You will learn how voice and data are transmitted from your home or business to the rest of the world. It addresses the interrelationship among components and services.

Register now: 1-888-466-6855
Copyright © 2010 Innovatia. All Rights Reserved.

Prices are subject to change.

www.innovatia.net

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VoIP Courses
Self-paced INN1071 | Voice over IP (VoIP) Duration: 2 Days | Price: $395 USD
The course provides a brief overview of telephony, signaling and supervision in voice networks, as well as the technical problems of carrying real-time voice traffic on an IP network.

Wireless Courses
Self-paced INN1001 | Technical Foundations For UMTS Wireless Duration: 3 Days | Price: $495 USD
This course provides a solid technical foundation in wireless communications concepts, enabling the learner to function in the engineering, design, and operations environments within the wireless field. Topics covered include: radio waves, 2G, 3G, cellular data, cell sites, and antenna principles.

INN1081 | Wireless: An Introduction to 3G Duration: 1 Day | Price: $195 USD
Course INN1081 provides students with the knowledge of radio standards and their relationship to existing international standards, the technical capabilities and limitations of broadband wireless access, 3G network models and the current harmonization efforts, plus the emergence of IP-based wireless communications and the convergence on wireless and Internet.

NTC-W-WEB | Network Traffic Concepts Wireless Duration: 2 Days | Price: $695 USD
Course NTC-W-WEB explains the fundamental relationships among various traffic loads, service levels provided to customers, and quantities of equipment needed to provide wireless service. You will learn important data-gathering terms, identify sample data that accurately represents network traffic, and use appropriate mathematical formulas to estimate grades of service for given demands. This course also provides a methodology to size trunk groups and integrates the unique characteristics of wireless traffic with the traditional architecture of wireline networks.

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Register now: 1-888-466-6855
Prices are subject to change.

www.innovatia.net

Copyright © 2011 Innovatia. All Rights Reserved.

Payment Procedures and Policies
Self-paced eLearning / Blended eLearning
Cancellation Once the enrollment process is complete, no cancellations will be accepted. Therefore, the student/company will be responsible for the full tuition of the course. Innovatia reserves the right to change course tuition and modify course content when necessary. Registration / Confirmation Innovatia sends the student an enrollment confirmation via email at time of registration. This email contains important information regarding course access and login instructions. We recommend reading it thoroughly. As most information regarding courses is finalized via email, it is especially important for students to provide their correct email address upon enrollment. Course Access Online training is provided as a right to use license for a period of 60 days from date of registration unless otherwise specified. Date of registration is the date on which the student is notified by email that access is available and login credentials are supplied. Similar to classroom training where tuition covers only a single student, the license for online training is restricted to a single user. Students must accept terms of use before gaining access to the training system. These terms of use are presented during first login. Course Extensions Innovatia reserves the right to extend course access at our discretion. In addition, course extensions may require payment of an administration fee to process and are applicable to each course extended. Course Completion Certificates of Completion are awarded in electronic format for download upon successful course completion. Please follow the instructions in your online course for completion criteria. Substitution Innovatia reserves the right to allow student substitutions in online training provided the online course has not been accessed by the original student and the new student meets all pre-requisite requirements of the training. Extra courseware material if applicable will not be provided.

Facilitated eLearning (Virtual Classroom)
Cancellation You may cancel or reschedule a Facilitated eLearning class without penalty up to 7 calendar days prior to the session start date. We charge full tuition if you cancel or reschedule fewer than 7 calendar days before the session start date. Cancellation by Innovatia Innovatia reserves the right to change course schedules and tuition, modify course content, and cancel courses when necessary. If we cancel a Facilitated eLearning course, we make every effort to notify you a minimum of 7 calendar days prior to the scheduled starting date. Note: network outages may cause Innovatia to cancel scheduled training with no notice. In these cases, a new session will be scheduled. Students may enroll in the new session or choose to attend another regularly scheduled session for the course. Refunds will not be given. Facilitated and Hands-in Courses Learner access to equipment that is not relevant to the course is prohibited. Unauthorized activity or attempts to gain unauthorized access will result in the learner’s immediate removal from class and the learner will be billed appropriately. The student must be available to assist in the verification of their workstation for the period beginning 7 days prior to the start of a Facilitated eLearning session. The student is responsible for contacting the Innovatia Technical Support team, if needed, to resolve technical support issues prior to the start of class. Once a student’s PC Windows workstation has been verified and is ready for Facilitated eLearning instruction, actions by the customer that subsequently prevent the workstation’s readiness may result in the student being re-scheduled into a different session. Class Participation For successful course completion, 100% attendance is required. If a registered student fails to appear for a scheduled class or fails to complete the entire course, we charge the full tuition.

On-site Training
Customer Site Training Requests For most Instructor-led training, a customer site session may be delivered at your site providing minimum requirements can be met. To schedule customer site training, contact a customer service representative. An additional fee may be applied to requests made within 14 calendar days of the requested start date. Cancellation You can cancel or reschedule Customer Site training without penalty up to 28 calendar days prior to course start date. Full charges apply if you cancel or reschedule fewer than 28 calendar days before the course start date. Class Participation For successful course completion, 100% attendance is required. If a registered student fails to appear for a scheduled class or fails to complete the entire course, we charge the full tuition. Substitution Customer site attendee substitutions can be made prior to class or at start of class. The substitute must meet any prerequisite requirements.

Instructor-led Training (ILT)
Cancellation Individual students scheduled in ILT training can reschedule or cancel the registration without penalty up to 14 calendar days prior to the course start date. We charge full tuition if you cancel or reschedule fewer than 14 calendar days before the session start date. Cancellation by Innovatia Innovatia reserves the right to change course schedules and tuition, modify course content, and cancel courses when necessary. If we cancel a course, we make every effort to notify you a minimum of 14 calendar days prior to the scheduled starting date. Innovatia encourages the purchase of refundable airline tickets and is not liable for any expenses incurred by the student/company due to the cancellation of a course. Courses may be cancelled for reasons including, but not limited to low student enrollment, resource conflicts, or other factors that would prohibit quality delivery of training services. Class Participation For successful course completion, 100% attendance is required. If a registered student fails to appear for a scheduled class or fails to complete the entire course, we charge the full tuition. Substitution Instructor led course attendee substitutions can be made prior to class or at start of class. The substitute must meet any prerequisite requirements. Travel Arrangements Students are responsible for their own travel and living arrangements. Innovatia encourages the purchase of refundable airline tickets and is not liable for any expenses incurred by the student/company due to the cancellation of a course. Courses may be cancelled for reasons including, but not limited to low student enrollment, resource conflicts, or other factors that would prohibit quality delivery of training services. Inclement Weather Innovatia reserves the right to cancel classes due to inclement weather. In case of inclement weather, contact us at 1-888-466-6855. If the site is open, classes will be held and our noshow policy will be enforced if you do not attend. Dress Code Casual business attire is appropriate for class. Smoking is allowed only in designated smoking areas. Weapons Free Policy For everyone’s safety, no weapons of any type are allowed in any facility or property owned or leased by Innovatia, including parking lots and garages, and any vehicles brought onto company property. This “Weapon-Free” policy applies to any type of firearm or device intended or designated to be able to cause personal injury or death, whether licensed, legal, illegal, concealed, or carried openly.

General
Courseware Copyright All rights are reserved. No training class or material may be reproduced in any form -electronic, mechanical, photocopy, recording, or otherwise. Prerequisites You are responsible for ensuring that you have the proper prerequisite knowledge and skills before taking any course. All prerequisites are listed in the individual course descriptions. For ILT, Facilitated eLearning and Onsite training instructors may, at their discretion, dismiss students who do not meet the prerequisite criteria. If this happens, we bill the course fee per payment agreement and you do not receive credit for the course. Sexual Harassment Sexually harassing conduct in the workplace, whether committed by Innovatia employees, vendors, contractors, or visitors, is prohibited. Payment Method of payment must accompany all training requests. Various methods of payment are accepted, including purchase orders, most credit cards and training bank. Payment method may not be changed after the class starts. Complaint Resolution Innovatia makes every effort to conduct the highest quality professional education services and provide the best learning experience for each student. If you feel we have not achieved this goal, we would like to know. Comments or complaints regarding Innovatia education delivery, content, schedules and other issues should be directed via email to css@innovatia.net.

Innovatia Training is constantly adding new courses to our catalog based on requests from our customers and certification requirements from OEMs. Below is a list of courses that we have recently added. Please continue to visit our site at www.innovatia.net/training to see the latest on What’s New!

What’s New at Innovatia Training

Avaya
ATI01672VEN ATI02348IEN AVA00643H00 AVA00901H00 Avaya Aura™ Communication Manager Fundamentals Avaya Aura™ Communication Manager Implementation Troubleshoot and Maintain IP Telephony Workshop IP Telephony Implementation FastTrack

Avaya NES
CS1000 6378F 6380F 6351X 6376C What’s New with Avaya Communication Server 1000 Release 7.0 What’s New with Avaya Communication Server 1000 Release 7.5 Avaya Communication Server (CS) 1000 7.5 System Administration and Management Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade

Contact Centre 3619F What’s New with Avaya Aura Contact Center – Administration & SCE Scripting 3609X Avaya Aura™ Contact Center Administration 3610C Avaya Aura™ Contact Center - Service Creation Environment BCM 6027F 6045X 6046X 6057F BCM50 and BCM450 Sales Engineering Solutions BCM50 and BCM450 Installation, Initial Configuration and Messaging BCM50 and BCM450 System Configuration and Maintenance BCM50 and BCM450 Release 6.0 Delta

Continue to visit our Avaya Course Catalog for new instructor-led classroom and virtual training at www.innovatia.net/avaya. At Innovatia Training, we offer thousands of courses. If we don’t have exactly what you’re looking for just ask one of our Innovatia Training Specialists at 1-888-466-6855 or visit our website at www.innovatia.net/training.

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