Session: 2009-11



Submitted in partial fulfillment of the requirement of Chhattisgarh Swami Vivekananda Technical University, Bhilai, (C.G) for the award of Master of Business Administration (MBA) degree.



Satya Vihar, Vidhansabha-Chandrakhuri Marg, Gram ± Pacheda, Tehsil ± Arang, District - Raipur (C.G) 492101. Ph: 0771-4200200-09. Fax: 4200110, DATE: 11 -11-09

Bhilai This report is the record of authentic work carried out by the student during the academic year 2009-2010 PROF.CERTIFICATE This is to certify that Mr. MBA Semester ±II has successfully completed HVDW Report in partial fulfillment of requirement for the award of MBA Degree prescribed by the Chhattisgarh Swami Vivekanand Technical University. MR. SUSHANT MALI Of DIMAT. SUSHANT MALI hereby declare that this report is the record of authentic work carried out by me during the academic year 2009-2010 . SHAILAJA TRIVEDI Internal Guide DECLARATION I.

( ) Signature of the student SUSHANT MALI Name of the student ACKNOWLEDGEMENT The satisfaction and euphoria that accompany the successful completion of any work would be incomplete unless we mention some of the .

In addition to dealing with ordinary tourists. on behalf of suppliers. Travel agency: A travel agency is a retail business. railways. that sells travel related products and services to customers.persons. hotels. car rentals. cruise lines. such as airlines. sightseeing tours and package holidays that combine several products. which made it possible. most travel agencies have a separate department devoted to making travel arrangements for business . which helped us a great deal in enhancing our knowledge by virtue of practical application? Her guidance and support carried us all through the preparation of this report. whose constant guidance and encouragement served as a beckon light and crowned the efforts and success. We regret any inadvertent omissions. We take this opportunity of expressing our gratitude to Prof SHAILAJA TRIVEDI. as an expression of gratitude. Who has always been of immense help during the making of this project.

.travelers and some travel agencies specialize in commercial and business travel only. railways. . is expected in form of a commission from their bookings. sightseeing tours and tour operators.. meaning that the compensation from the airlines. cruise lines. the commission consists of a set percentage of the sale. Most often.. agency that arranges personal travel is known to be travel agency. Most travel agencies operate on a commission-basis. hotels. There are also travel agencies that serve as general sales agents for foreign travel companies. allowing them to have offices in countries other than where their headquarters are located. car rentals. .

G. Name of travel agencies that we have visited are as follows: TRAVEL AGENCY Contact Person Address Phone No Star India Air Travels & Holidays Pankaj Bansal 258. Raipur 492001 (C. .G. Road. 93017-09211 (M).E.) 91771 4070808.Report on Package Tours: We have visited some travel agencies located in RAIPUR itself.Lalganga Shopping Mall.

Raipur 492001 (C. 2254516 (M)98932-89012 Hamidia. Raipur(C.Lal Ganga Shopping Mall Raipur(C.E.0771-3098212.) Ph.Road.Fax 91771 4070808 Website/Email id TRAVEL AGENCY Contact Person Address Phone No Website/Email id Travel Masti Lounge Subash patel 309. G.) Ph.) 91771 4072354. TRAVEL AGENCY Contact Person Address Phone No Website/Email id Uma Tours & Travel Rahul Bhatnagar 102. 9893178563 (M). Road. (M)91791-76587 . Rajkumar College Main Gate . Fax 91771 4072355 TRAVEL AGENCY Contact Person Address Phone No Website/Email id Balaji Holidays Pramesh Soni Opp.Lalganga Shopping Mall.0771-4036421.

From when your firm providing the services? Answer: Star India travels 5 years .1.We have asked some questions to them related with their services: QUESTIONNAIRE: Q.

Uma Tours & Travel 1 year Balaji Holidays 3 years Travel Masti Lounge 7 years Q. Do you provide VISA and Passport facility to you customer? Star India travels Yes Uma Tours & Travel Yes .3.2.2. Which are places where your firm providing the services? Answer: Star India travels Balaji Holidays All over World All over India Uma Tours & Travel All over World Travel Masti Lounge All over World Q. How many days package do offer to your customer? Star India travels According to customer Uma Tours & Travel According to customer Balaji Holidays According to customer Travel Masti Lounge According to customer Q.

Uma Tours & Travel Commercial. .Balaji Holidays Yes Travel Masti Lounge Yes Q. College tours etc. Beach holidays etc.5. Day picnic. Bilaspur Uma Tours & Travel No Balaji Holidays No Travel Masti Lounge No Q. Do you have any other branches? If yes then where? Answer: Star India travels Yes. Family. Essel world. Bhilai. Nagpur.4. What kind of Packages do you offer? Answer: Star India travels Group tour.

Hotels. guides etc. Hotels. How many employees generally work in your firm? Answer: Star India travels 2 employees Uma Tours & Travel 2 employees Balaji Holidays 3 employees Travel Masti Lounge 4 employees Q. Travel Masti Lounge Commercial. Q.Balaji Holidays Single person tour. Dharmik tours etc.6.7. Which Airline company do you prefer? Answer: Star India travels Air India Uma Tours & Travel Jet airways Balaji Holidays Air India Travel Masti Lounge Kingfisher Q. corporate tours. Facility provided by your firm? Answer: Star India travels Ticket booking. . Uma Tours & Travel Ticket booking. Dharmik tours etc. food etc. Family.8.

What is the minimum days package tours offer by you? Answer: Star India travels Not fix according to customer s need Uma Tours & Travel Yes but only in summers Balaji Holidays Yes in Festive session Travel Masti Lounge No CONCLUSION AND RECOMMENDATION Travel agencies are the firms which gives the facilities regarding the tours and holyday packages.9. guides etc. If a person wants to go for a tour then he can contact with these kinds of firms they will arrange all kinds facilities like from the ticket booking to the returning to your home. Travel Masti Lounge Ticket booking. so you need not to worry after consulting with travel agencies they will make your tour memorable. . Hotels. Q.Balaji Holidays All facilities which are required for tour. food.