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Program and Project Management
IT Management professional helping businesses advance by integrating and adapting new and legacy technologies. Hands-on and management experience in all phases of the System Development Life Cycle (SDLC) and infrastructure/network build. Proven abilities in managing efforts from feasibility into production. Manage projects utilizing both waterfall and iterative (Agile/Scrum) methodologies. Experience in project financials including business case and business plan development, sourcing and vendor management. Work internationally. Extensive experience in staffing and delivering high-priority, mission-critical projects utilizing both on- and off-shore resources. Accustomed to high-pressure, highexpectation environments. KAISER PERMANENTE – Pleasanton, CA (Mar 2010 – Present) Project Manager - Contract Manage all middleware infrastructure projects for the Enterprise Information Systems group in support of the company’s Service Oriented Architecture (SOA) strategy. Managed activities across multiple data centers in a highly matrixed multivendor environment. Activities include build-out of virtual and physical environments, Access Management using SSL and Mutual SSL access through mediation hardware (DataPower) and Identity Management, system migrations, and environment monitoring technology deployment as well as new application implementations. NORTON CAPITAL MANAGEMENT – Denver, CO (Feb 2007 – Feb 2010) Project Manager - Contract Designed and developed systems and built environments for several Investment Management firms. The Portfolio Management system performs stock market trades, tracks individual and composite portfolio performance, performs portfolio balancing, calculates client fees and generates bills, and provides client reports. The system reduces labor costs associated with portfolio management by 98 percent. BLUE SHIELD OF CALIFORNIA – San Francisco, CA (Aug 2006 – Jan 2007) Manager Application Support - Contract Established a team supporting production systems and the transition of new systems into production • Identified technologies and knowledge areas required to support almost 400 applications in use, including web based, vendor supplied (PeopleSoft HR updates and testing, etc.) and custom applications. • Created SharePoint knowledge repository for all applications. • Created budget, process and staffing model, working with test and release groups that minimized cost while meeting Service Level Agreements. CALIFORNIA STATE AUTOMOBILE ASSOCIATION (CSAA) - San Francisco, CA (Sep 2002 – Aug 2006) Manager Quality Assurance Managed the migration from a fully outsourced IT environment to a self-sufficient, fully functional, inhouse operation • Managed Quality Assurance of legacy system replacement (a $700M effort) migrating to a Service Oriented Architecture (SOA), web/JAVA based environment for intranet users and Business-toConsumer (B2C) Portal. Activities included interface design and test, physical environment design, data migration and transformation including audit of vendor process and work products, as well as functional and non-functional validation. • Managed creation of new and migration of old environments in local and remote data centers. • Developed SDLC process and a repository of templates for adoption and use by all projects and programs. • Created Centers of Excellence (COE) for core competencies: Project Management, Software Quality Assurance, and Requirements used by PMO. • Raised CMMI status of quality organization to level three (3). Standardized methods and procedures on all projects.
Martin Elsbach Resume – Page 2
• • • • • • Managed multi-vendor cross functional teams. Planned for implementing Single Sign On (SSO), access management, and network segmentation. Managed testing of legacy (Membership and Insurance) and vendor supplied (Siebel, PeopleSoft HR, Genesys, other) systems. Managed acquisition and installation of treasury system. Implemented new point-of-sale system for storefront locations. Established 24/7 testing strategy utilizing on- and off-shore resources (150 seats in India and 64 in U.S.).
VERTEX MANAGEMENT, INC. - Redwood Shores, CA (Feb 2001 – Nov 2001) Project Manager - Contract Venture capital arm of the former Singapore Technologies Group (ST) headquartered in Singapore with worldwide offices. Aggregate fund size in excess of US$1 billion invested in more than 300 companies in the U.S., Europe, Israel and Asia. • Designed and implemented a global IT infrastructure with nodes in London, Singapore, Israel, and California. • Worked with president and board members to establish objectives and budget. • Assembled temporary implementation team to build environment and train non-technical staff. • Network installed without incident and project completed on time and on budget ($1.1M). • Identified and implemented a Venture Capital application package to support the highly mobile and distributed work force of approximately 80 employees. AT&T INC. - Pleasanton, CA (Jun 1997 – Nov 2000) Long Distance - Project Manager - Contract Managed several efforts; project scale ranged from $1MM-$7MM.
Established Network Cost Management and Revenue Assurance operations. Responsible for process definition and systems to ensure costs of service delivery were valid and that all earned revenues were realized. These efforts identified a source of major revenue leakage (37%). Managed implementation of several billing systems for inbound wholesale call traffic. Specified switch call detail reporting requirements for international traffic. Negotiated terms/conditions for International Direct Operating Agreements with foreign carriers (Asia, Americas). Managed process for reporting international call traffic and revenue exchange with foreign carriers. Created process for dispute resolution.
JUDICIAL COUNCIL OF CALIFORNIA - San Francisco, CA (Feb 1997 – May 1997) Consultant Evaluated proposed third-party network implementation to serve Appellate, Superior and Municipal Courts
Identified security and cost issues; proposed alternative solutions, reduced cost by 80% ($2M/year).
ASSIGNMENTS - CONTRACTS
– Redwood Shores, CA (Dec 1996 –Mar 1997) • Created research report on the Network Management Software market for company’s research subscribers WELLS FARGO BANK – San Francisco, CA (Sep 1996 – Dec 1996) • Evaluated, redesigned and managed the help desk trouble ticket software and reporting process for a 13 state network/bank conversion, resulting in better control of the project. HYUNDAI ELECTRONICS – Milpitas, CA (Aug 1995 – Jul 1996)
RYAN HANKEN KENT INC
Martin Elsbach Resume – Page 3
• Managed development of digital video server products. HEWLETT PACKARD – Santa Clara, CA (Jul 1994 – Aug 1995) • Managed development of digital video server products. NEC TECHNOLOGIES – San Jose, CA (Jul 1995 – Aug 1995) • Consulted on marketing strategy for new server product line. AT&T INC. – San Ramon, CA (Feb 1994 – Jun 1994) • Created protocol and system interface for a customer network management platform. MAGELLAN COMMUNICATIONS – Milpitas, CA (Feb 1993 – Dec 1993)
Develop and deploy Voicemail and IVR systems. BANK OF AMERICA – Concord, CA (Aug 1993 –Dec 1993) • Provided strategic planning for managing SNA and IP networks. Evaluated technology and management strategies of proposed projects. CLINICOM – Boulder, CO • Director of Software Development for a patient oriented hospital system involving both embedded and application systems.
BS, Chemistry City College of New York
Unitech Project of the Year for Revenue Assurance – SBC Long Distance – 2000 ITIL Certified Patent – “Video Pedestal Network”, Hyundai Electronics of America, Rao, Siccardo, Levesque, Elsbach Publication – US West Communications Tech Pub – “US West Network TRACIR Interface Specifications” Member – Business Process Management Institute Member – Project Management Institute
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