Table of Contents

1. 2. a. b. c. d. e. f. 7. a. b. c. d. e. f. 8. 9. Executive summary: .......................................................................................................... 3 Introduction: ...................................................................................................................... 4 Product and services: ........................................................................................................ 7 Freight Handling .............................................................................................................. 7 Distributions..................................................................................................................... 7 Supply Chain Management............................................................................................... 8 Warehousing .................................................................................................................... 8 Project Logistics ............................................................................................................... 8 Industry and market analysis: .......................................................................................... 9 Oil & Gas ......................................................................................................................... 9 Food & Beverages .......................................................................................................... 10 Industrial Goods ............................................................................................................. 10 Healthcare / Pharma ....................................................................................................... 10 Healthcare Service Package ............................................................................................ 11 FMCG / Retail................................................................................................................ 11 Clients ............................................................................................................................... 12 Network ............................................................................................................................ 13

10. SWOT Analysis ................................................................................................................ 14 11. Work done during internship.......................................................................................... 14 12. Identification of a main problem .................................................................................... 14 13. Conclusion and Recomendation ..................................................................................... 14 14. Conclusion ....................................................................................................................... 17

1|Page

it would not have been possible without the kind support and help of many individuals.µ 2|Page . I am highly indebted to ´ITC logisticsµ for their guidance and constant supervision as well as for providing necessary information regarding the report & also for their support in completing the report. I would like to extend my sincere thanks to all of them.Acknowledgement: ´I have taken efforts in this report. However. I would like to express my gratitude towards my parents & members of ´ITC Logisticsµ for their kind co-operation and encouragement which help me in completion of this project.

Handling tasks related to operational management and managed vehicles to make sure on time delivery. ITC has the most modern trucking fleet in the industry. Make the budgets of trips. Some of the suggestions in this respect were the introduction of compulsory weekly meeting of all staff to discuss the discrepancies in every regard. logistics solutions for clients across all industries. From obsolete and inefficient trucking fleets consisting of mostly rigid two-axle trucks. bulk cargo. ITC was formed in 2006 with the vision to revolutionize the logistics industry in Pakistan by introducing modern and innovative. dry and liquid cargo & over-sized loads. No marketing. manufacturing or project execution can succeed without logistics support.1. Executive summary: Logistics is one of the most important functions in business today. we ensure fast. Managed the database of invoices The main problem that I identified during my internship period was the lack of awareness about exact job descriptions of employees. 3|Page . Pakistan lacks a well-developed road network and waterways are still unexploited. geography. undefined job tasks in operations. Incorporating a brand new fleet of primemovers and rigid trucks. Logistics is important in Pakistan because of the country's size. The work that I did during my 6 weeks internship primarily includes voucher checking. multi-modal. natural and man-made calamities etc. efficient and reliable delivery solutions for container freight. The Pakistani transportation & logistics sector has long been plagued with fragmentation & inefficiencies. introducing job specific training to employees and adhering to the criteria laid out by the HR department for job advancements in complete faith and employee training sessions on regional level. the inability of employees to approach higher officials easily. the industry has consistently underperformed and remained a bottle-neck for the rest of the economy. population variety. to informal truck operators and non-professional human resources.

edge technology solutions and an intensive knowledge of Pakistan allows us to offer a wide range of services and solutions that can be tailored to meet every customers' unique needs. logistics solutions for clients across all industries. With a modern trucking fleet. IT systems. ITC will help you achieve your targets by delivering integrated logistics solutions -. GPS-based real-time vehicle and shipment tracking. Introduction: ITC was formed in 2006 with the vision to revolutionize the logistics industry in Pakistan by introducing modern and innovative. an integrated I. Distribution. an extensive warehousing and distribution network and an intensive knowledge of Pakistan¶s market we are able to deliver customized logistics with un-parallelled efficiencies.with quality. Supply Chain Management and Third Party Logistics. multi-modal. 4|Page .2. the industry has consistently underperformed and remained a bottle-neck for the rest of the economy.T infrastructure. reliability and speed! Our transport infrastructure. Weather its an import consignment that needs to be trucked up-country or a new consumer product that needs to be launched across the country simultaneously. From obsolete and inefficient trucking fleets consisting of mostly rigid two-axle trucks. Bulk Cargo. to informal truck operators and non-professional human resources. cutting . We hope to be pioneers in our industry providing efficient and innovative solutions for Trucking. The Pakistani transportation & logistics sector has long been plagued with fragmentation & inefficiencies.

a strong work ethic and commitment to excellence. Be a globally preferred provider of Pakistan-centric supply chain services and solutions. Vision ³Gain recognition as a national leader in freight. transportation & supply chain services. ITC is set to revolutionize the movement of freight in Pakistan.3. quality service by setting new standards through innovation and technology. Be a responsible corporate citizen.´ 5|Page . the environment we operate in. Company background: ITC is pioneering the Logistics evolution in Pakistan. our employees and our community. Backed by a proven business structure. Provide customers with consistent. Become the provider-of-choice in our industry. Build a profitable business rooted in an unwavering commitment to our partners. Our aim is to take the business of logistics in Pakistan to the next level by introducing international best practices and integrating the latest and best technological innovations into our services. 4.

trucking operations and warehousing in Pakistan & the Middle East. we ensure fast. c. 6|Page . Incorporating a brand new fleet of primemovers and rigid trucks. dry and liquid cargo & over-sized loads. Our nation-wide network of field offices. efficient and reliable delivery solutions for container freight. Collectively the core management team has over forty years of experience in these fields. marketing plays an important role in all sorts of businesses. need to use their marketing plan and strategies effectively to attract customer. Company analysis: a. Marketing Analysis In today¶s contemporary business world. Transportation & Logistics Management. The Management team is assisted in the day-to-day management of the company by individuals with specialized competencies in the field of supply chain management. Human Resource Management: ITC is lead by a strong core management team having a unique blend of expertise in diverse areas of Supply Chain. vast transport infrastructure. The management team is ably assisted by directors on board who are leading professionals in the construction. that has little penetration in logistic industry with low market share. bulk cargo. Construction Management and Technology. such as ITC.5. logistics. manufacturing and automobile fields. b. Operational Analysis: ITC has the most modern trucking fleet in the industry. GPS-enabled real-time vehicle tracking & monitoring ensures on-time and secure delivery of each and every consignment.

efficient and reliable delivery solutions for container freight. GPS-enabled real-time vehicle tracking & monitoring ensures on-time and secure delivery of each and every consignment. Anywhere! c. Product and services: ITC has the most modern trucking fleet in the industry. So weather it¶s an oil-rig or an export consignment. Distributions With an instant distribution network. wheat or cement. dry and liquid cargo & oversized loads. Incorporating a brand new fleet of primemovers and rigid trucks. we ensure fast. ITC is the ideal partner for clients looking to distribute goods for multiple locations. vast transport infrastructure. and in-depth knowledge of the Pakistan market. ITC delivers Anything. dry and liquid cargo & over-sized loads. bulk cargo. Incorporating a brand new fleet of prime movers and rigid trucks. 7|Page . Our nation-wide network of field offices. over a wide network and with sophisticated distribution needs. Freight Handling ITC has the most modern trucking fleet in the industry. we ensure fast. a wide network of storage locations and distribution channels. GPS-enabled real-time vehicle tracking & monitoring ensures on-time and secure delivery of each and every consignment.6. Environmental analysis: a. vast transport infrastructure. bulk cargo. in Karachi or in Gilgit. Our nation-wide network to field offices. efficient and reliable delivery solutions for containers freight. b.

located anywhere in Pakistan. e. Our flexible warehousing space hiring options allow customer to reduce costs and achieve high levels of operational efficiency. ITC offers a wide range of options to ensure quality. ITC is the one-stop-shop for all your project logistics needs. allow you to reduce costs. ITC¶s vast transport infrastructure. production and distribution to after sales service and reserve logistics. reliability and speed no matter what the nature of your business. Supply Chain Management Our integrated supply chain management solutions cover every aspects of your business from procurement.d. and manage your inventory efficiently« In Real Time! f. ITC¶s web-based distribution and warehouse management solutions. cutting ± edge technology solutions and knowledge of local markets allow us to provide customized solutions to meet every customers¶ unique needs. IT systems. Project Logistics ITC is uniquely positioned to undertake complete project logistics for a project of any size and nature. Warehousing ITC¶s warehousing facilities consist of completely modern storage systems and material handling equipment. ITC provides turn-key logistics solutions for projects including:       Post-Shipment Inspection Permits and Licenses Customs Clearance Warehousing & Consolidation Transportation Transit Insurance 8|Page . ensure accuracy.

7. giving you the peace of mind to concentrate on your core business. supplies. we take charge of all aspects of your logistics requirements. ITC facilities companies involved in exploring and developing new oil and gas deposits by ensuring deliveries of essential equipment. personal and even essentials like clean water. As the market leader in our industry segment. ITC has the expertise to provide safe and environmentally responsible transport logistics solutions to E&P companies. fuel. Industry and market analysis: a. We specialize in:      Transportation of fuels from the refinery to retail outlets Crude & Condensate delivery from the well-head to the refinery Bulk transport of LPG from the extraction plants to bulk consumers LPG containers distribution to retail outlets Heavy lift transportation of oil rigs and well-head equipment 9|Page . Loading & offloading of large items From imported equipment that needs customs clearance to cement deliveries to project sites to water and fuel delivery at obscure locations. Our Oil and Gas Services Package in designed to support all companies involved in the oil and gas µupstream & downstream¶ businesses. Oil & Gas Oil remains one of the world¶s principal sources of energy and maintaining a continuous supply from well-head to end-users is critical for industry and commerce alike.

offering unparalleled efficiency. ITC provides you with real-time control and visibility of what¶s coming in. Packaged Foods. d. Increased competition. We are the preferred partner for pelletized operations. ITC¶s experts can help you design and implement the best possible solution no matter what your product. speed & reliability to your supply chain. we ensure the availability of fresh products at the customer¶s doorstep every day of the year. Bakery & Dairy Products. To keep pace with shortened lead times and growing competition. We adapt our delivery resources. Increase speed. Industrial Goods The industrial / wholesale industry is prone to constant change and driven by consumer demand. cans. Increased competition. strict patient & product safety regulations and the illegal practice of 10 | P a g e . Frozen Foods. we ensure delivery of industrial products to diverse wholesale markets across the country. storage and warehousing to changing customer needs as volume levels and delivery schedules change constantly. Our material handling systems work with packages. We handle Beverages. bottles. strict patient & product integrity from door to door. helping you meet your targets. reduced costs. c. Our solutions for the food and beverage industry are designed specifically to perform in both ambient and frozen food environments. From bread to cheese to milk and water. No matter how the requirements vary. and Seafood & Fresh Produce. bags and more.b. Healthcare / Pharma The healthcare industry needs special care and dedicated transport solutions to guarantee product integrity from door to door. accurate order fulfillment and value-added services are everyday requirements. what¶s going out and when to except it. Food & Beverages ITC¶s logistics¶ solutions for perishable commodities are designed to support a demand-driven supply chain. trays. Through our unmatched transport infrastructure and human resources.

or an MNC entering the Pakistani retail market. Healthcare products include pharmaceuticals. the integration and management of an accurate. 11 | P a g e . e. a wide range of storage locations and multi-modal reach. efficient and safe supply chain network is more important than ever. FMCG / Retail Whether you are a Pakistani company looking to distribute fast moving retail goods to multiple store locations simultaneously. f. In today¶s increasingly challenging business environment. sea or road transport for direct distributions to chemists. doctors and hospitals.drug counterfeiting makes it critical for companies in the life sciences industry to improve supply chain security. ITC recognizes this special requirement of healthcare companies and empowers these companies with cuttingedge logistics solutions to meet their strategic business challenges. Healthcare Service Package Our healthcare services package aims to help pharmaceutical companies exploit cost reduction opportunities along the supply chain while retaining µbest in class¶ service quality. ITC is your ideal partner to tackle the challenges of changing distribution network. diagnostics and medical equipment etc. ITC¶s Healthcare Services Package includes: End-to-end logistics solutions by air. ITC helps you stay closer to your customer while making ontime deliveries and cutting inventory and handling costs.

making our business an extension of your business. Goal is to build long-lasting alliances with our customers. By providing reliable service and support to clients. Ltd.) Limited Hino Pak Motors.                   National Fertilizer Marketing Ltd. Utility Stores Corporation Ltd.) Limited Intercountruct (Pvt.) Bestway Cement Limited Al-Karam Textile Mills.8. Clients ITC is committed to fostering strong business relationships by providing state of the art facilities aligned with the requirements and priorities of our clients. Trading Corporation of Pakistan Pakistan Steel Mills Islamabad Electric Supply Company Ltd (IESCO) Pakistan Cement Factory Pepsi Gujranwala (Nobhar Bottlers Pvt. Karachi Habib Rafiq (Pvt. Islamabad Sitara Chemicals (Pvt. we continually promote the client¶s best interest and make sure the client¶s success become our success.) limited Transpack Packing & Freight Forwarding Company Mitsubishi Islamabad Motors Victory Pipe Industries Barkat Rice Mills Sihala Flour & General Mills 12 | P a g e .

9. Network An extensive network of business locations allows us to provide our clients with convenient and comprehensive supply chain management solutions. Afghanistan. The map below illustrate the locations of our offices in Pakistan and liason office in Kabul. 13 | P a g e .

Strengths         Strong Brand Image Quality and reliability Superior performance vs. Potential Domestic and International Market Could extend to overseas New specialist applications Could seek better supplier deals d. SWOT Analysis a. Threats     Competition from other developing countries. especially China Bad roads Retention of key staff critical Vulnerable to reactive attack by major competitors 14 | P a g e . Opportunities     Large. competitors in terms of delivery Some staff has experience of end-user sector Direct delivery capability Product innovations ongoing Management is committed and confident Willingness of staff to adapt to change b.10. Weaknesses      Implementation policies Cannot supply end-users abroad yet Need more sales staff Refresher training not practiced Delivery-staff need training c.

d. Inventory management: Inventory management of the ITC was also my job and I also get some experience of inventory management. Establish file for the organization: ITC Logistics has lot of filling system. Travel Expenses: As ITC Logistic deals with many big agencies and far located areas and as any of the regional office conducts a training program or the seminar or any meeting the travel expenses accrue. c. 15 | P a g e . Online tracking: ITC has trackers on all its trucks so one of my jobs is to online track the trucks and to make sure on time delivery of the goods.11. f. e. My main work is to establish the office file which is an up heel task for me. My fallow partner who is also internee come from NUML University has a MBA (FINANACE) doing internal audit with me. b. Because organization have lot of files which they want to re-organize them. Audit of accounts: As an MBA (FINANCE) I have enjoy to work with the accounts department. These travel expenses were calculated and checked by me I was to make a detailed report of the expenses and was to forward it to the head office. Work done during internship: a. Managing the trips of trucks: As ITC Logistic deals in lots of truck so my duties were to manage the trips of trucks and to make records of the fuel and other traveling expenses.

o Job rotation programs to enhance the skills of employees. y There should be a common room.12. y y y y Undefined job tasks in Operations department Only one office in all over Pakistan. The inability of employees to approach higher officials easily (lower level of centralization). Lack of amenity and common room Incentives like study scholarships. but do not have the proper place to do it. o Introducing employee awards at branch and regional levels. Identification of a main problem: The main problems that I identified during my internship period were: y y The lack of awareness about exact job descriptions among employees. Conclusions and Recommendations: Some of the suggestions in this respect were y The introduction of compulsory weekly meeting of all staff at branch level to discuss the discrepancies in every regard y y Introducing job specific training to employees Employee training sessions on regional level led by Regional Heads to take insight of their employees y There should be a prayer room developed in all branches as many employees want to pray. so as to give employees a relaxing environment when they have a break y Incentive schemes should be developed for the employees that can help motivate them. which might include: o Scholarship programs for all employees for further study. performance awards etc 13. no branches. 16 | P a g e .

Logistics is important in Pakistan because of the country's size. geography. with professional having the knowledge to maintain a secured connection with all truck drivers also scheduled backups of data should be done within the branch office.. Due to competition. Conclusion Logistics is the one important function in business today. then. the operations in a manufacturing process are well known to all. Also. If logistics cost is reduced. 14. Pakistan lacks a well-developed road network and waterways are still unexploited. The processes are more or less standard. the business comes down. natural and man-made calamities etc. manufacturing or project execution can succeed without logistics support.y A proper IT department should be established in all branches. Logistics is a critical factor for effective marketing too: for. First: the days are gone when a manufacturer had a better raw material supplier than competitors. The transport facilities are inadequate in Pakistan and roads are bad. globalization and information availability. No marketing. delivery time and the speed of information as well as ordering and payment process. the time is not far when logistics services would prove to be one of the major contributors to the National Income. The only area where one can score over competitors is logistics. if a company cannot reach the right thing at the right place etc. technology is available to all. logistics has gained extra importance. Then. regardless of the marketing efforts.e. population variety. greatly influencing and enhancing the effectiveness of logistics. Logistics is one of the areas of the supply chain i. there is a gain. 17 | P a g e . Due to the big boon of information technology. growing at a tremendous case as the Internet and E-Commerce is drastically changing the range.

Sign up to vote on this title
UsefulNot useful