Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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Electrostatic Discharge (ESD) C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. such as mice. Refer to the following installation options. D. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. Windows CD installation Answer: A. and printers. Luggable B. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. A.com D. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. PS/2 C. Cordless phones D. including home and business desktops. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. Parallel B. USB D. C. B. scanners. Network installation C. web cams. provides addressing of memory beyond 4GB. Netbook D. and media centers. B. Factory recovery partition B. laptops. and is popular on laptops and desktops alike. Installation from Microsoft. Tablet C. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . provides access to larger hard drive partitions. which THREE are effective for this operating system? A. provides use of more powerful video graphics accelerators. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. as most operating systems must be extensively modified to take advantage of the new architecture. provides use of PCIe X16 expansion slots. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A.

that is. However. And you notice that there are many printing jobs waiting to be printed. chkdsk B. to clear a paper jam in the printer. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. Type I B. Under that circumstance. you immediately find out the solution. Type III D. Type II C.sound cards. a client calls you and states that there is something wrong with the printer as it fails to print normally.) A. As an experienced technician. 3D graphics adapters? (Choose two. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. During your working hours. S4 Answer: D Question: 21 In computing. how to respond to theuser in an appropriate manner? A. and so on? A. Type IV Answer: B Question: 23 You are an IT professional in an international company. G0 B. their solution did not work and inform the user that the company has personnel working on the problem. D. fdisk C. C. AGP Page 5 of 193 . B. S2 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Which of the following expansion slots are designed for high-speed. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. however. Thank the user for their concern ask the user open ended questions to see what they think is the problem. Thank the user for their assistance with the problem. A. USB B. the client believes that it is necessary to reset the printer server. S1 C. format D. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process.

It has a higher transfer rate than a serial connection. D. C. fdisk C. It automatically recognizes new devices.) A. Bubble-jet D. D. The hard drive is in standby mode. format Answer: A Question: 26 Which types of printers are referred to as page printers. C. and disk space utilization. and workstations. Dot matrix C. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. B. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. It allows the printer to communicate with networks. Power cord is loose.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. B. diskpart D. It has a higher transfer rate than a parallel connection. convert B. Hard disk failure or operating system needs to be reloaded. Answer: D Page 6 of 193 . PCIe Answer: B. D Question: 27 You are an IT professional in an international company. because they receive their print job instructions one page at a time? (Select all that apply.reliability. PCI D. Mouse and keyboard need to be cleaned. ISA E. Which of the following is most probably the reason for that? A. Daisy wheel B. plus additional extensions such as security access control lists (ACL) and file system journaling. servers. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. Laser Answer: C. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A.

which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Masking tape D. Bubble-jet printers B. Electrical tape B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Right-click My Computer > Help and Support D. Wire nut C. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Transferring C. In Windows XP. NLX C. Developing D. Start > Help and Support C. Duct tape Page 7 of 193 . laptops. Laser printers C. Right-click Taskbar > Help and Support B. BTX B. Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. ATX D. Writing B. and media centers. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. resulting in better overallcooling capabilities? A. Thermal printers D.how to search for the information about general problems? A. thus forming an image on the drum? A. including home and business desktops.

+600VDC B. D Question: 36 Refer to the following protocols. Printer Control Language (PCL) Answer: B. 0VDC D. IEEE 1284 B. Page Description Language (PDL) B. (Choose TWO) A. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. -600VDC C. On top of a component B. In the socket of a component D. which one is commonly used in computer serial ports and connected to the DB-9 port? A. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A.) A. IEEE 1394 D. CPU D. PostScript C. Where is the best place to locate the thermal compound? A. Capacitors C. Between a component and a heat sink Page 8 of 193 . such are __ and__. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. Heatsink Answer: C. Fan B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. D Question: 35 Which of the following are page-description languages? (Select all thatapply. PageScript D. On the outside of a heat sink C. RS-232 C.

charging. Refer to the following Internet connectivity methods. fusing. writing. charging. fusing. User Account Control D. Cleaning. cleaning B. Six C. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. Charging. developing. writing.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. Toner cartridge C. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. DSL D. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. transferring. transferring. developing. writing. developing. Five B. writing. cleaning C. cleaning. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Four Page 9 of 193 . Satellite C. Ink cartridge B. charging. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. Cable B. Transferring. Sidebar Interface B. transferring. Developing. Task Manager C. Daisy wheel D. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. fusing D.

Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. Express Card D. SECPOL. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. During your working hours. CardBay Answer: B Question: 46 What is the Desktop? A. How can the administrator solve this problem? A. Display Properties B.EXE C. CardBus B. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. PCMCIA C. Taskbar C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Event Viewer B. the prompt message also claims that"only an administrator can log on and fix this problem". Menu Bar D. True B. Shortcut Menu Answer: A Page 10 of 193 . Nine Answer: D Question: 44 You are an IT professional in an international company." What's more.MSC D. A tool that keeps track of all the data on disk C. Where all of a computer's memory is stored D. The top of the desk where the computer sits B. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. A. A. SECEDIT. eSATA and Express Card/54 are examples of hot pluggable devices.

Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. Read Only. wireless networking has many security issues. Indexing. Moving the mouse pointer to the top of the Taskbar. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. System. Compression. Read Only. Hidden. Hidden. However. However. System. As a result. WEP with shared-key authentication D. pausing until the pointer turns into a double-headedarrow. 15 C.and even use wireless technology to crack into wired networks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. Left-clicking the mouse and double-clicking the Taskbar C. Encryption D. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. and then clicking and dragging D. Hidden. Read Only. Hidden. Compression Answer: A Question: 53 You have to work overtime at the factory today. computer monitors. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. WPA with shared-key authentication B. Read Only C. System B. Under that circumstance. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. Windows Vista Business B. Windows Vista Home Premium Page 11 of 193 . Hackers have found wireless networks relatively easy to break into. What isthe safest security policy in a wireless network? A. 40 B. A. Encryption. A. You are wondering if it is possible to record the documentary. WPA2 with shared-key authentication C. Archive. and high definition television sets that support VGA-connector devices. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Archive. 25 D.

Windows XP Professional D. Permissions assigned to users but not to groups D. right click the Local Area Connection. The Network causes the problem. D. Open a command window and run ipconfig from the command line. C. select Status. What is wrong with it? A. and then click on Device Manager. Open a command window and run net /? from the command line. Answer: A Question: 56 Standard permissions are ________________. Only the Read. Which TWO of the following are your answers? A.) A. and Execute permissions C. C. Write. D. Arriving at the user's office. Change file attributes D. C Question: 55 You are a network technician in a large company. The same as special permissions B. Answer: A. The Print Spooler causes the problem.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. During your working hours. select the Hardware tab. The Workstation causes the problem. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. Browse the Internet B. B. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. B. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. select Properties. you are asked to troubleshoot an end user's computer. and then select the Support tab. Copy and move files C. Right click on My Computer. A. you notice that the printer attached to the computer fails to print locally. The Task Scheduler causes the problem. Open Network Connections from the control panel. Create backup jobs Answer: B. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 .

The new CD-ROM drive operates normally and smoothly. Call their manager and report the status of the issue. Memory Manager D. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Using the Run command and typing in the name of the program D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. select the appropriate task. What is the next step to take after testing? A. Document their findings and the actions taken. Run a full system backup. 127 C. 63 D. Add more memory. Taskbar B. A. D. B. A. C. 15 B. Press Ctrl+Alt+Del to reboot the computer. Answer: D Question: 63 Page 13 of 193 . which can connect up to __ peripherals in a daisy-chained topology. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. Typing cmd in the Start Run box C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. Open Task Manager. System control panel C. you can start it by ________________. C. Using the Shut Down command B. and click End Task. B. Open the System control panel and choose Performance to see what process is causing the problem. D.

S2 C. My Computer icon B. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. Automated System Recovery (ASR) B. a deleted file can be retrieved using which of the following? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. Recycle Bin C. Contains AES encryption C. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A.EXE C. Add an infrared connection to all computers. video monitor and mouse? A. D Question: 64 In Windows. Add a USB hub to each computer. Contains numbers and letters Answer: A. Settings panel Answer: B Question: 65 There are many computers in a small office. Which TWO of the following are considered to be secure passwords? A. Enhanced Startup Disk (ESD) D. Contained in a text file D. Contains special characters B. S1 B. B. Control Panel D. D. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . C. Add a KVM switch to the technician's computer. Add a Bluetooth connection to all computers. RDISK. S3 D.

sys C. what is your next action to take? A. C. Skip loading the Registry. C. Boot the system without scanning drives.bat D. autoexec . Refer to the following techniques. During your working hours. Run Windows without processing AUTOEXEC. C. It is possible to view the installation information of the recovery console with the use of the command line path of: A. Update the keyboard drivers. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. Determine how long before the user is due for an upgraded system. a client calls you and states that there is something wrong with his USB device as it fails to function properly. As a technician. D. B. D:\i386\tools /cmdcons B. D:\i386\utilities\console C.exe B. which one is helpful to define the reason for that problem? A. nt bootd . You are responsible for troubleshooting this problem. Answer: A Question: 71 What does Safe Mode allow you to do? A. Re-install the OS. Determine if changes have been made that could have caused the problem. Determine how long the user has had the problem. config. Press ctrl + alt + delete on the keyboard. ntldr E. ntoskrnl .SYS. Attach an external keyboard. B. Windows XP and Windows Server 2003 operating systems.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A.BAT and CONFIG. D:\i386\tools\console D. Determine if any other users are affected by the problem. D:\i386\winnt32 /cmdcons Page 15 of 193 . Under that circumstance.sys Answer: D Question: 70 You are an IT professional in an international company. It provides the means for administrators to perform a limited range of tasks using a command line interface. you are asked to solve this problem for him. Start Windows using only basic files and drivers. D. D. B.

INI file to point to the backup NTOSKRNL. C. you immediately know what the problem is and solve the problem in a few minutes. laptops.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. C. Image drum B. Verify that all other parts of the system are working properly. B. WEP C. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. If you are asked to perform an Automated System Recovery restore in Windows XP. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. Return the system to the user. Wake on LAN D. B. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Boot from a startup disk and replace the file from the setup disks or CD.EXE file. including home and business desktops. and media centers. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. D. As an experienced technician. which of the following is necessary? Page 16 of 193 . Fuser C. Sleep timer B. D. But you cannot leave right now. Modify the BOOT. including: (Select THREE) A. C. Recreate the problem and reapply the solution to ensure it worked properly. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Replace the corrupted file with a new one. Transfer roller D.EXE file? A. What should you do next? A. Paper pickup rollers Answer: B. Reinstall Windows.

Data written to a disk located in a paging file that would not fit into the systems RAM. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. how do you access advanced startup options? A. Which of the following description about the virtual memory is the most appropriate? A. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . By pressing the spacebar when prompted to do so B. Remove and replace the drive. ERD disk C. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. Existing C. Apply more thermal compound and reseat the drive. Clean the drive with compressed air and continue to use it. Flash memory used to hold temporary files before deletion. Vendor recovery CD D. B. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. Attended B. As an experienced technician. Bootstrap D. Operating system CD B. How to deal with this kind of problem? A. By pressing Esc after the OS menu displays D. A portion of physical RAM that is mirrored to the hard drive for redundancy. Install a larger fan near the hard drive to cool the system. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. The maximum amount of memory a given system can potentially have. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. C. C. Answer: B Question: 80 In Windows Vista and XP. D. B.

COM B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. Simply select continue on the message and the video should appear. HAL. SCSI C. During your working hours.DLL E. Parallel B. or connecting each computer in series to the next. you receive a call for assistance from a customer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. In your company. If you take issue with that please inform your supervisor. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. What particular website are you trying to download videos from? Are they work related? C. NTOSKRNL. USB D. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. NTBOOTDD. Whenever he tries to pull down video clips from a website. Bandwidth usage has become a problem. Step-By-Step Configuration D. B. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A. D. NTDETECT. Debugging Mode E. you are responsible for infrastructure design and global configuration changes. Under that circumstance. A new application has been implemented to help manage and improve the network. Command Prompt Only B. Did you read the entire screen? The last sentence clearly says click to continue. If a message is intended for a computer partway down the line. Which of following is an input/output device and applicable in a daisy-chained network? A. A message displays on the screen which allows the customer to click to continue. the easiest way to add more computers into a network is by daisy-chaining. Safe Mode C. each system bounces it along in sequence until it reaches the destination. Serial Answer: B Question: 84 In Windows 2000 and XP. which of thefollowing is the best response to that? A.EXE C. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. Answer: D Page 18 of 193 .SYS D.

it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes.254. C. WDS D. As a technician. It charges the paper so it will attract toner.18. B. 92. After a specified period of inactivity. Service Pack Manager C. Suspend C. defined adifferent size or type of the network.10 C. coded by the first three bits of theaddress. Refer to the following IP addresses. downloading. and installing Windows service packs? A.10. 169.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A. UAC C. STIR B. It heats up the toner so it adheres to the page. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional. which one belongs to the ClassC? A. D. It creates an image of the page on the drum.254. 129. Download Manager D. The Windows XP Professional is targeted at power users. The computer should resume back to the previous state quickly. Stand by B. business and enterprise clients. Answer: C Question: 89 In Windows XP.128 B. Hibernate D.1 Page 19 of 193 . Each class.16. you would like to configure a laptop computer running Windows XP Pro. Under that circumstance. It cleans the drum before a page is printed. Update Manager B. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. which power-saving mode will you select? A. which utility is responsible for finding.25.

which can satisfy the need for: A.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. Demineralized water B. however. Blocking harmful network traffic D.168. if it is used in a hotel or on an airplane. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Securing wireless access points B. Identify the problem Page 20 of 193 . Denatured alcohol D. Driver signing D. Storing passwords C. the portable computer willautomatically connect to a wireless network. Complete B. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A. 192.1. Hardware profile C. For example. Incremental D. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. Roaming profile B. a portable computer with a docking station is generally connected to a local wired network. Normal C. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. Document findings B. Soap and water C. Which of the following feature enables that? A.

Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. During theprinting process. Power strip Page 21 of 193 . System Restore C. you notice that there is a grammatical error. Double click the printer??s icon. Inkjet printer C. Solar panels C. right click on the print job and select cancel. which one remains in common use inbusinesses where multipart forms are printed. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. After that. right click on the print job and select resume. right click on the print job and select restart. right click on the print job and select properties. Backup B. such as car rental service counters? A. Double click the printer's icon. Establish a theory D. So. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. Emergency Repair Answer: B Question: 98 Refer to the following printer types. D. you have to print the file from beginning to end once again.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Restore Point D. Double click the printer's icon. C. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. you stop the execution of the printing program and correct the mistakes. True B. Surge protector D. Uninterruptable power supply (UPS) B. B. Whichof the following describes the proper steps to enable that? A. Laser printer D. Impact printer B. A. Double click the printer??s icon.

and on Monday and Tuesday you ran incremental backups. computers and computer peripherals such as monitors and printers. ACPI C. which one transfers at the highest rate? A. All files that have changed since Tuesday D. All files that have changed since Monday C. Secures network traffic through shared key encryption. which files are backed up? A. When you run an incremental backup on Wednesday. or any resource connected to the Internet or a private network. that turns off the power or switches the system to a low-power state when inactive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. C. B. A. D. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances. Dynamically assigns IP addresses for easy client configuration. Provides security for a network through the use of ACLs. Registry point Answer: A Question: 105 Take the following network types into consideration. services. IRQ B. IMAPI D. All files that have changed since Sunday B. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. Restore point B. One power management standard for computers is: A. Repair point C. especially copiers. Rollback point D. Provides resolution of host names to IP addresses. Gigabit Ethernet B. Bluetooth Page 22 of 193 . Answer: B Question: 102 On Sunday you ran a normal backup. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. Which of the following statement mostappropriately describes the function of a Domain Name System server? A.

Infrared Answer: A Question: 106 When you make a normal backup of your files. Wi-Fi D. B. to the side of an application or desktop user interface? A. calendar. C. Sidebar D. Answer: A Question: 109 In Windows Vista. Once a week B. Check the USB port. Check the manufacturer's website. Archive bit C. how often should you update your antivirus definitions? A. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. CPU Page 23 of 193 . Backup bit B. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. such as clock. it is impossible for the technician to find the installation CD. Once a month C. Antivirus definitions do not need to be updated.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. which of the following displays various forms of information. Add Hardware Wizard. System bit D. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. Defender B. Answer: B Question: 108 In general. what does Windows clear to show that the file was backed up? A. However. What is the most appropriate solution to locate the right drivers? A. D. Once a year D. BitLocker C. Check the printers BIOS.

PCIe graphics adapter D. Power surge D. Power the system off and back on. Answer: A. B. IPSec Answer: B Question: 114 While inspecting a motherboard. Remove the display unit and reattach it. D. Toggle the video function key. Toner cartridge B. Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. what should you do to troubleshoot it? (Choose all that apply. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. B Question: 113 As an experienced technician.) A. CHAP II D. What will your answer be? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. you are responsible for Technical Support in your company. RAM C. as in RAID 0. Try using an external monitor. Laser module D. Improper manufacture C. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 . you notice a discolored area. What isusually a cause of this? A. C. RAID 1. EFS C. etc. The different schemes/architectures are named by the word RAID followed by a number. PGP B. Spilled liquid B. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. Ink cartridge C.

which results in data errors. A. with the use of multiple WAPs. FTPS B. FTP D. BIOS C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. General protection faults B. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. RAID 0 B. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. POST D. CMOS B. TELNET Answer: D Question: 120 Page 25 of 193 . signal overlap becomes an issue causing interference. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. RAID 4 C. System lockup D. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. WEP key D. RAID 1 D. Valid working directory C. HTTPS C. Application will not start or load Answer: B Question: 117 In crowded downtown areas. Channel number C. A. IP address range B.

General protection fault B. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Glass cleaner C. and modifies which programs run at startup. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Computer Management C. B. and simplifies controls over Windows services? A. True B. Illegal operation D. Abrasive cleaning powder D. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. C. edits certain configuration files. System lock-up Answer: A Question: 121 Refer to the following descriptions. ASR D. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. A dry cloth B. A. D. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. MSCONFIG B. Windows protection error C. which one about the Virtual Private Network (VPN) is the most appropriate? A. False Answer: A Question: 125 Page 26 of 193 . A VPN is a secured line of communication between two points through a public network.

Lithium B. Windows protection error C. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. Refer to the following connectors. System lock-up Answer: C Question: 130 Page 27 of 193 . Which of the following is likely to become a potential damage? A. Where could you check for troubleshooting information? (Choose all that apply. The manual that came with the card D. However. The server log Answer: B. Another computer with the same video card B. Fans B. Heat sinks Answer: A. it will cause damage. RJ-11 B. Mercury C. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. General protection fault B. The video card manufacturer's website C. BNC D. if the cathode ray tube is not properly disposed of. ST C.) A. High vacuum D. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. which one is able to plug into a 56K dial-up modem? A. Freon D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s.) A. Compressed air C. Illegal operation D.

Once the POST sequence completes. how can you start a search for files and folders? A. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol. The OS is not installed. and you ant client computers to automatically obtain IP configuration information. You plug in an xternal monitor. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Autoexec. Boot loader phase D. a client calls you and states that there is something wrong with his computer. B. D. Click Start -> Search. Run search. D. Left-click a directory and choose Find.exe at the command prompt. The video card B. During your orking hours. You notice hat the system operates for a few minutes prior to shutting down the system. C. The RAM is not seated properly. C. Click Start -> All Programs -> Search. Answer: B Question: 133 In Windows XP. Which type of server do you eed for this? A. Which of the following is most robably he reason for that? A. and the image on it is fine. DHCP C. IP configuration server Page 28 of 193 . B. Additional memory needs to be installed. What is the most likely cause of the problem? A. The LCD display C. The system is overheating.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. The motherboard D. Kernel loading phase C. which of the following phase will start next? A. Domain controller D.bat B. The video driver Answer: B Question: 132 You are an IT professional in an international company. DNS B. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly.

IDE C. A.226. SCSI B. What is an appropriate action to take before applying any diagnostics? A. Answer: B Question: 136 You have a computer with the IP address 171. During the roubleshooting process. Class A B. Run a backup routine. What class is this ddress? A. s an experienced technician. Broadband coaxial cabling D. Before leaving he company. D. Class C D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. what s the most appropriate response to that? Page 29 of 193 . and you can only terminate the device at the end of the train? Otherwise. Apply the latest service pack. C. the customer mentions another update problem occurred a few days ago. Serial D. you receive a call from a customer and you are informed that there is something wrong ith his computer. A. During your orking hours. B. Boot into Safe Mode. Under that ircumstance. Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company. Twisted-pair cabling B.18.1. a customer calls you and asks you to help him with a computer problem. CSMA/CD C. Class B C. Run a power supply test. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables. erminating the chain rematurely can in some cases damage the devices. you immediately know what the problem is after the customer describes everal symptoms.

IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2.inf B. Ntbtlog. the dial-up networking s generally supported by: A. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A. 802. D Question: 143 Refer to the following Windows XP system files. 802. Sysprep.11g Answer: B. Coaxial B. 802.1 B. Ask the user about where information on that update was released. Fiber optic C.11a B. 802.11b C. 802. Bootsect.11d D. Disregard the statement and continue to resolve the current issue. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A. D. Twisted-pair copper wire D. State that the update has no relationship to the current issue and continue implementing a solution.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.ini Answer: D Question: 144 Page 30 of 193 .dos C.txt D. 802.4GHz adio frequency and are directly compatible with each other? (Choose all that apply. Boot. 802.2 C.3 D. Wait until the customer completes their statement and explain how to resolve the current issue.4 Answer: C Question: 141 Taking the following cable types into consideration. 802. B. C.

Which of the following uses a L1 cache to reduce the verage time to ccess memory. BIOS D. Application layer B.5 times the physical memory D. 1. RAID C. Telnet D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. 4095MB C. The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Control Panel> Performance> Settings> System> Virtual Memory B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. business and nterprise clients. faster memory which stores copies of the data from he most frequently used main memory locations. RAM B. Network layer Answer: C Question: 146 In a computer running Windows XP. 2MB B. A. and L1 cache resides in it? A. In a computer running Windows XP Professional. My Computer> System> Performance> Settings> Virtual Memory D. HTTPS C. how to change its virtual memory? A. Session layer C. Page 31 of 193 . Transport layer D. HTTP B. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A. __ is the page file size by default. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users.

a customer calls you and is wondering what requires special attention if he wants to ship laptop.0 B. CSMA/CA D. USB 1. CSMA/CD C. S/PDIF D. Token passing B. CSMA/CA D.3 connection Answer: C Question: 154 Page 32 of 193 . IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. OSI B. USB 2. During your orking hours. Remove LCD C. Remove Backlight D. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company.1 C. What will you answer him? A. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports. As an experienced technician. Secure communication between a web server and browser B. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. A type of password used to help secure a wireless connection D. A type of password used to secure an Ethernet 802. what is your recommendation so as to avoid the potential damage during ransit? A. Secure communication between a server and remote host C. Remove PC card adapters B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. ISO C.

model. C. Security zones D. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. You ask the user several uestions about Page 33 of 193 . C. Identify the hardware make. a customer calls you and asks for assistance. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. what is your irst step to take? A. Assign an appropriate priority for the issue. B. Under that circumstance.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. Biometrics B. and serial number. Elevate the call to a higher level of support. During our working hours. D. solid state drive. D. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. B. HKEY_USE RS D. optical drive. Perimeter security B. network drive. hot swappable drive. Identify the user and associated problem. HKEY_CLASES_ROOT B. Surveillance C. There is omething wrong with a user??s computer and its system is malfunctioning. Smart card D. HKEY_LOCA L_MACH INE C. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. Mantraps C. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company.

B. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. Social engineering B. Clark-Wilson model D. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. take advantage of human shortcoming to gain access that should otherwise be enied. Create a checklist of the most likely issues. Check the security log for error codes. Windows Narrator B. Bell-La Padula model B. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. a client calls for assistance. What term do you use to describe attacks of this type? A. Biba model C. B. You notice that there is something wrong with the D-ROM drive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. You explain to them that not every attack depends on implementing advanced echnological methods. C. What is the next action to take under that circumstance? A. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. you??re trying to educate users on the mportance of security. such as displaying the time and date and showing the CPU usage? A. Windows Defender C. Restore the backup to a new hard drive. Update all software to determine if this corrects the problem. Perimeter security D. IDS system C. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. Windows Sidebar D. you explain. What is our next action to take under that circumstance? A. Answer: A Question: 160 As part of your training program. Call their manager and report the status of the issue. D. ome attacks. Run a backup of the system. Duringyour working hours. Page 34 of 193 . The managers f this company feel that their current security measures are inadequate.

passwords and credit card details. nd you are experienced in network infrastructure. B. Refer to the ollowing utilities. Secures network Internet traffic through shared key encryption. Windows Event Viewer D. or certificates and can be used to generate values used with whole disk encryption? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. Data Execution Prevention Answer: B. which TWO are intended to prevent. Provides security for a network through the use of ACLs. Drive Defender D. Question the user and make sure that they have not made any changes to their system recently. BitLocker B. TPM D. passwords. Windows Defender C. C. MAC C. NLock Answer: A Question: 165 Refer to the following statements. The Page 35 of 193 . BAP Answer: C Question: 168 While surfing online. Syslock C. Develop a plan to get the drive replaced. Dynamically assigns IP addresses for easy client configuration. D Question: 167 Which of the following is a chip that can store cryptographic keys. D. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. Resolves queries for resolution of host names to IP addresses. remove and quarantine spyware and malicious application or service? A. which one about the function of a firewall s the most appropriate? A. CHAP B. security policy and business continuity. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. CHKDSK B.

C. Voice recognition B. Flash C. ou tell the customer that it is important to place his computer in a cleaner environment. Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. Report the incident to the customer's manager. Retinal scanner C. This is a type of: A. DVD D. B. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. Document the issue including findings. CD B. solid state storage is needed? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". Kerberos B. Ask another technician to verify that the findings are correct. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. D. PAP Page 36 of 193 . Follow up with the customer at a later date. You notice that there is a lot of debris there. Fingerprint scanner D. actions taken and the outcome. Trojan C. Phishing B. to ensure that the keyboard is still functioning. Which of the ollowing action will you take as the next troubleshooting step? A. Spyware D. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. You replace the defective keyboard with a new one.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. FAT32 D. Kerberos Answer: A Question: 176 As an experienced technician. NTFS B. Accordingly. IEEE 1394 D. Windows Me to Windows XP D. hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. SCSI Answer: D Question: 175 After a careful risk analysis.0 B. the value of your company's data has been ncreased. Windows NT to Windows 2000 C. but terminates at the last device? A. What should you do? Page 37 of 193 . Multifactor B. Smart card D. DAC D. Which of the following authentication methods uses more than one authentication process for a logon? A. CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. Biometrics C. you are responsible for installing a Windows P Professional operating system for an enterprise client. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. you're expected to implement authentication solutions that reflect the increased alue of the data. FAT16 C. USB 2. Parallel C. Taking the safety factor into consideration. Windows 95 to Windows XP B.

and reseat all cards and chips. Open the cover. C. Product label D. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. Tell the customer that it's normal for the computer to do that. Power cord Answer: C Question: 181 Refer to the following types of memory. Boot clean. High-voltage probe D. Replace the power supply. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. E. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. Replace the motherboard. D. A. Right now. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. RIMM B. the switch position changes and the system records this hange. MSDS C. Screwdriver C. This physical intrusion detection system may help computer owners detect tampering with their omputer. Antistatic wrist strap B. clean the inside of the computer. you re asked to find out Page 38 of 193 . which one has 168 pins? A. B. you are responsible for infrastructure design and global configuration changes. CRT Answer: B Question: 183 You work as an IT professional in an international company. DDR RAM C. OSHA B. SODIMM D. In your ompany. When the case is opened.

C. Visit the website of the printer cartridge manufacturer. During the deployment of MAC filtering on a network. D Question: 187 MAC addresses are uniquely assigned to each card. you eceive an rror message stating that this command is unrecognizable. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. which of the following should you report? (Choose all that apply. such as Internet surfing habits and sites that have been visited? A. Answer: A Question: 184 You are purchasing. which of the following will be created? A. It's contained in the packaging of the printer cartridge. When you try to run winipcfg. Dirt on the floor inside a building D. Run the ipconfig /registerdns command. Run the ipconfig /all command. Which of the following method ill be helpful to determine the DNS server address? A. Spam B. Water puddles in a hallway Answer: A. A near-accident C. Install the support tools from the Windows XP CD. for home use.exe. B.) A. You are not legally allowed to have an MSDS for this product. The store is required to give you one at the time of purchase. D. B. WEP B. An accident B. How do you obtain the MSDS for this product? A. B. SSID C. Modify the path variable to include the location of winipcfg. so using MAC filtering on a network permits and denies network access to specific devices. Adware C. Botnet D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. an inkjet printer cartridge that you now has an MSDS. WPA D. ACL Page 39 of 193 . C. Spyware Answer: D Question: 186 In the interest of a safe work environment.

Username B. Antistatic hair net Answer: A. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. 512MB RAM D. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system.000 volts C. advanced color mixes and animations.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. LCD monitor B. Antistatic floor mat D. Key fob C.000 volts D. the user says that the system crashes after the installation of a new driver for his video adapter.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences.) A. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . Take the following authentication technologies into consideration. The new Aero user interface is designed to show translucent windows. 3. Antistatic wrist strap B. 300. 300 volts B. 3-dimensional perspective. Antistatic bag C. rich textures. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. B. Thinking for a moment. Smart cards D. 128MB graphics card C. basic and aero. Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A. 30. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A.

B. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. D. Social engineering B. During your working hours.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Throw it away. Inform the user that the problem will be escalated to a supervisor for resolution. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Answer: A Question: 196 You are responsible for Technical Support in your company. Close existing ticket and open a new trouble ticket for the user. Active Directory Restore Mode C. One day. D. security policy and business continuity. Display an OSHA poster in a prominent location. This is an example of: A. B. There is no doubt that it goes against the company policy and you refuse to do that. Take it to a computer recycling center. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. None of the above. C. Mantrap C. Answer: D Question: 197 Page 41 of 193 .) A. Under that circumstance. Attend yearly OSHA safe work environment seminars. Answer: B. a client complains that nobody helps him to solve his problem although he has called several times for two days. B. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. which of the following response is the most appropriate? A. Trojan attack D. Keep records of accident reports. Provide properly maintained tools and equipment. Last Known Good Configuration D. C. C. C. Inform the user that there is no record of the prior call. D. Inform the user that a technician will be out to resolve their problem shortly. Discharge the monitor with a high-volt probe and throw it away. Debugging Mode B.

When upgrading RAM. B. D. True B. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. Use a cart for heavy objects. C. you must perform a forklift upgrade on the entire system. D. B. When upgrading RAM. A. WINNT.EXE D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment.EXE C. C. SE TUP. As a network administrator. ipconfig C.BAT B. D Question: 198 Two certways hosts have been added in a certways network. Answer: C. Ensure that there are no safety hazards in your path. RAM is the only upgrade you can perform on modern computer systems. tracert D. which of the following are good procedures to follow? (Choose all that apply. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP. Lift by bending over at the waist. INSTALL. WINNT32. Which TWO of the following methods are applicable? A. When upgrading RAM. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. it is possible that you can upgrade RAM only.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A.) A. Carry monitors with the glass face away from your body. A. dxdiag Answer: A. ping B. you are necessary to test the connectivity between them. ISA Page 42 of 193 . you must also upgrade the CPU.

CPUs were produced that emitted more heat than ever before. D. 802. Heat sink C. When you examine the pins of the CPU to see if they are straight. Capacity Answer: B Question: 205 In the early 2000s. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. Which one of the IEEE 802. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. Solid state C. 802. you find that a number of them are bent. Why are the bent pins not the original problem? A. 802. C. D Question: 203 In wireless computer networking. Speed D. 802.11 group) which specify methods and techniques of wireless local area network operation. escalating requirements for quality cooling systems.11n B. Wi-Fi refers to a family of related specifications (the IEEE 802. but it will not seat. PCI C. PCIe D. Decreased RAM Answer: B Question: 206 While installing a CPU. Power supply B. B. AGP Answer: C. you apply gentle pressure to the surface of the CPU.11a C. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. Physical size B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. The bent metal protrusions around the edge of a chip are not pins.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A.11b D. Case fan D. Answer: A Page 43 of 193 .11 group transfers at the highest rate? A. The socket has a ZIF mechanism that must be released before inserting the CPU. CPUs don't have pins.

Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. including the motherboard and its adapters. so that you do not subject them to static. The BIOS must be set to auto-detect the hard drive. The hard drive jumpers are configured incorrectly. Dot Matrix D. D. However. C. Impact B. Existing memory modules might not fit the new motherboard.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. capability of printing in different colors. Ad-hoc D. Inkjet Answer: D Question: 211 For modern motherboards. B. Laser C. the BIOS recognizes the hard drive. it is recommended that you not remove the expansion boards. which statement concerning CPU and RAM configuration is most true? A. Existing power supply connectors might not fit the new motherboard. When removing the motherboard. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. D. As you remove any electronic components. high quality of output. and ease of use. C. The hard drive has failed. Adware B. You notice that the computer fails to boot up normally and prompt messages. Page 44 of 193 . B. What is most probably the reason for that under this circumstance? A. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. you should place them in antistatic containers. such as "non system disk or disk error" display on the screen. The user has placed a non-bootable floppy diskette into the diskette drive. Worms C. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. There is something wrong with a worker's computer and you are asked to solve the problem.

except the power supply. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. Touch pad B. As long as the LEDs on the motherboard are lit. conductively and hermetically. but power should not be supplied to the system. C. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. Flash drive C. RF or wireless interference D. All internal components. Answer: A Question: 212 As a technician. D. you must secure an external power source because the internal power supplies do not have the capacity. Voltage or shocks B. Not since the original PC has the technician been able to work inside the computer system. you are safe to work inside the chassis. C. are hot-swappable. B. Static or ESD damage C. LCD display D. Page 45 of 193 . You and the chassis should be grounded to the same ground. Maintaining power to the system while working ensures interruption-free service for the customer. If there is something wrong with a device labeled Human Interface Device. You should secure the drive with at least two screws on one side and preferably two on each side. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. D. which of the following best explains that? A. You should match the form factor of the drive or adapt it to an available drive bay or slot. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. what should be of your primary concern with the use of a soldering iron? A. regarding working inside a computer system? A. C. Taking personal safety into consideration. binding them securely. B. Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. Heat or burns Answer: D Question: 213 Which of the following statements is true. Due to the high revolutions at which modern hard drives spin.

Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. floppy disk drives can no longer be purchased new. Like a hard drive. Switching-mode power supply B. Because it is antiquated technology. which of the following identifies a particular wireless network? Page 46 of 193 .25-inch form factor and must be installed in the larger drive bays. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. The operating system was distributed on two discs. You need to be sure that the routing of the drive's ribbon cable. Lithium ion cell C. you must insert the connector correctly or the drive can be damaged. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. The operating system was larger than your hard drive and did not install completely. but you only installed one. you did not make the partition bootable. Answer: C Question: 220 If there are multiple access points available. C. It is possible to do that after due consideration. Although some drives might not clearly key the receptacle for the Berg power connector. if applicable. What is necessary to be updated? A. Like DVD-ROM drives. but an update on the motherboard is necessary. D. B. You performed a high-level format. Chipset C. you find that the computer does not function in the manner expected. Memory B. Firmware D. Answer: C Question: 216 You are responsible for Technical Support in your company. floppy drives have a 5. D. but neglected to perform a low-level format first. the floppy drive requires no external access. B. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. During formatting. C. Linear power supply D. does not obstruct the engineered flow of air across internal components. Which of the following is a possible cause? A.

44MB Floppy Disk Page 47 of 193 . By pressing F2 while the system is booting up C. As a technician. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Digital Video Disc B. and you have just established a theory of probable cause. IDE Hard Drive D. C. B. What is your next step? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Answer: A. in safe mode. Backup Tape C. which TWO of the following are your answers? A. but he has little computer knowledge. By pressing F1 while in Windows B. D. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. D. Refer to the following options. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. B Question: 222 You are troubleshooting a computer. Default gateway D. Document findings B. A client has purchased a new computer. Windows XP starts basic networking to allow for updating of drivers from the Internet. which THREE will most likely be affected by a magnet? A. Windows prevents successful boot and logon from updating Last Known Good Configuration. 1. as well as other complex electronic devices. He is wondering what will happen if he starts an operating system. Hostname B. Windows XP uses the minimum set of drivers and services to start the GUI. Test the theory D. Identify the problem C. ISP C. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. It comes as a paper copy with the laptop. such as Windows XP.

Backdrop Answer: A. Restore Point B. SlotDIMM D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. MiniDIMM B. installed programs. Backlight B. Inverter C. Backdrop Answer: A Question: 230 Page 48 of 193 . D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A. High temperature warnings and cautions B. D Question: 225 Which of the following are components of an LCD? (Choose all that apply. C. CRT D. Screen D. to a previous state in the event of malfunctioning or failure? A. etc. Inverter B. B Question: 226 Which of the following allows for the rolling back of system files. SODIMM Answer: B. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. Screen C. MicroDIMM C. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. Network diagram to prevent damaging any cables D. USB copy of startup files C.) A. Hazardous chemicals or compounds C. registry keys.. Back up of the data D.) A.

B. 100-pin card edge D. A PCI card is not correctly seated. One day. What is the best practice to troubleshoot this problem? A. The user states that after an upgrade. while concentrating your attention on your work on a computer. 100-pin stacking C. modern operating system on a computer lacking mutable secondary storage? A. B Question: 231 What type of connector does a Mini PCIe card have? A. 52-pin card edge B. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. Which TWO of the following are most likely the reasons for that? A. A memory chip is defective. D. 172 D. B. Windows has a corrupt boot. 198 Page 49 of 193 . Network C. The power supply is not connected to the system board. D. Verify the voltage powering the fan. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A.ini file.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Live CD B. Floppy D. 72 B. the fan on a power supply fails to function normally in a sudden. You ask the user about any recent changes to the system. During yourworking hours. the screen becomes black and the system stops responding after a series of beeps. Continue using the power supply until it fails. Replace the fan. but you have no idea what??s the problem with it. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. a client calls you and states that there is something wrong with his computer. C. Replace then entire power supply. Answer: A. 144 C. C.

52-pin card edge B. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes. Which address class does the IP address of 194. Class B C. Backdrop Answer: B Question: 237 Refer to the following options. Inverter C.10. which one best describes a laptop communication connection? A. 100-pin stacking C. C. 100-pin card edge D. the Infrared port will no longer function. Bluetooth devices will need to add the security code. SSID B. Class C D.25 belong to? A. Backlight B. D. If wireless security is enabled on the network.11n D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options. Screen D. MAC filtering C. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. Class D B. Class A Answer: C Page 50 of 193 . Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. B. When the Bluetooth function is enabled.168. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. 802.

All files that have been modified in the last week D. The user submitted the job as a priority. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. LED Answer: B Question: 243 You are responsible for Technical Support in your company. or the Windows key. Ctrl. Encryption Keys D. such as Shift. you immediately know that a print job in the printing queue should be deleted so as to make it print again. which of the following is true about the files that it would back up? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. Which of the following might cause that problem? A. CCFL C. The problem is that you are not available to delete the print job. Motherboard C. The job must be deleted using the printer's front panel. FilterKeys C. All files that have been modified today Page 51 of 193 . The technician does not have the necessary permissions. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. Alt. A user's system is malfunctioning and the printer fails to print properly. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. B. LCD D. Network card D. CRT B. Once a job is submitted to the queue it cannot be removed. C. Continue using the power supply until it fails. All files that have been modified in the last two weeks C. If you were to run an incremental backup today. ToggleKeys B. Video card B. and have it remain active until another key is pressed? A. As an experienced technician. D. B.

Which of the following is likely the problem? A. Wrong IP address B. Voltages and size C. Dirty drum D. Drum Answer: A Question: 246 Refer to the following memory modules.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. After it is installed. SIMM B. Worn printhead C. Defective toner cartridge B. DIMM C. workstations and servers? A. it prints only garbled text. Amperage and size D. Wattage and size B. Fuser B. which one has 168 pins and is designed for use in personal computers. SODIMM Answer: B Question: 247 You have just installed a new printer. RIMM D. Which of the following components offers the greatest risk to technicians? A. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. Incorrect print drivers D. Worn pickup rollers C. Refuser C. Corona wire D. Broken fuser Page 52 of 193 . Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A.

C. C. The user does not have the correct printer driver. Printer controller circuitry D. The report is not formatted to use USB. Page 53 of 193 . you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. B. C Question: 252 Which of the following allows for the rolling back of system files. Transfer corona B. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. installed programs. Fuser C. Security Center D. The printer overheated. Hardware Profile B. the toner does not seem to be placed on the paper. therefore. The modem is not recognized in Device Manager. etc. The modem is not functioning properly. The printer is out of toner.) A. Answer: B. D. The account does not have permission to install drivers. what might be of the reason why they cannot be installed successfully? A.. B. If the drivers are correct and updated. During printing. C. B. System Restore C. The printer's gears are stripped. The user does not have the correct network drivers. The printer has an obstructed paper path. Which assembly is responsible for permanently pressing the toner into the paper? A. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. D. Paper transport assembly Answer: B Question: 254 As an experienced technician. to a previous state in case of malfunctioning or failure. The printers USB port is not compatible. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A.

B. Impact feed C. The printer will flash a ?¡ã51 error?¡À message. Use a low level format. you are responsible for solving the remaining problems. Answer: D Question: 259 The edit command line tool is able to open a text based word processor. you have to make sure the security of the data. Paper jams may occur because the paper may curl around the photosensitive drum. True B. System Properties>Advanced>Startup and Recovery Settings C. The high encryption package is not installed. Use the format command. Before the disposal of the old computers. System Properties>General D. B. The printer will flash a "-671 error" message. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Gravity feed B. Nothing. Repartition the hard drive. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. Use the fdisk command. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. C. Which of the following method will be helpful to protect the data? A. Tractor feed D. The printer will continue to function normally. A. D. False Page 54 of 193 . System Properties>Advanced>Performance Settings>Advanced B. C. As a technician. D. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A.

Ntbootdd. D. Pay to download the firmware upgrade from the manufacturer's website. Contact the manufacturer of the printer. What two things are the most likely causes of this problem? (Choose two. A faulty transfer corona wire B. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. Hal.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. C. Download the firmware upgrade for free from the manufacturer's website. HKEY_USERS C. A faulty fuser D. and the ink is smearing. you see residue from previous images on the output.dll Answer: D Question: 264 When you print documents on your laser printer. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. A faulty ink cartridge B. HKEY_LOCAL MACHINE B. and they will send you the firmware upgrade on a CD. papers are being printed with excessive amounts of ink. A bad erasure lamp D. HKEY_ CURRENT_USER D. Smss.exe C. What is the most likely cause of the problem? A. A corrupted printer driver C. Recently. A broken cleaning blade Page 55 of 193 . Ntldr B.sys D. B. Have a certified laser printer technician come to your site and install a new firmware chip. Answer: A Question: 261 Refer to the following registry keys. An overheating printer C. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer.) A.

When a password policy enforces complex rules. OPEN Answer: B. A. it can be easier to use a password generator based on that set of rules than to manually create passwords. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. COMMAND D. CMD C. Coaxial D. Which of the following can you type to open a command prompt? (Choose all that apply. A. B. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. Generators create new passwords every time a user signs in to prevent social engineering. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. UTP C. RUN B. EDIT B.) A. CAT6 B. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. Answer: D Question: 270 Page 56 of 193 . Generators extend the requirement to periodically change passwords. Fiber Answer: C Question: 266 You just clicked Start -> Run. What can we benefit from a password generator? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Generators eliminate the requirement to establish log-in attempt limitations. NOTEPAD D. Generators eliminate a user's tendency to create passwords that can be a security liability. EDT C. C. True B. D.

ISA B. B. and then remove it from laptop. CD\ C. Answer: D Question: 273 You work as an IT professional in an international company. PCIe X16 C. Run SFC /SCANNOW. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. Run SFC /REPAIR. Run SFC /AUTOREPAIR. D. PCMCIA D. True B. CD /D D:\ D. Which of the following expansion slot is required? A. and your current directory is C:\Windows\Temp\Files\Old. Run SFC /REVERT. C:\System\Windows32 C. C:\Win\System32 D. You would like to install a cellular modem card into a laptop. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. CD. C:\System32\Win B. B. C. AGP 4X Answer: C Question: 274 You are at a command prompt. D: Answer: D Question: 275 Page 57 of 193 . What do you do to make System File Checker automatically repair your system files if repair is needed? A. In your company. you are responsible for infrastructure design and global configuration changes. Which command will get you to the root of D:? A. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. You run System File Checker.

11a B. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. 802. A. True B. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. Bluetooth 2. Under that circumstance. A. IP Answer: C Question: 280 You are an IT professional in an international company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. During your working hours. how to respond? Page 58 of 193 . You cannot convert a FAT partition to NTFS. and that it was not altered in transit. the one that has a maximum range of 9 meters (that is. False Answer: A Question: 276 Take the following wireless technologies into consideration.0 C. 802. CONV D. True B. Which command can you use to see whether you have a network connection to another computer? A. CONVPART C. PING D. The client also states that all CRTs of his company are currently replaced with new LCDs. CONVERT B. CONNECT C. IPCONFIG B. You notice that the defective monitor is an old CRT monitor. 30 feet) is: A.11b D. False Answer: A Question: 279 You are at a command prompt. a client calls you and states that his monitor is malfunctioning and the image shakes now and then.

You want to make a file called WORK. ATTRIB +RO WORK. Empathize with the user and send them a nt monitor to solve the issue. Which of the following method will be helpful to prevent that from happening? A. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. ATTRIB WORK. B. Directly spray the vents with compressed air.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. /and D. Which command do you use to accomplish this? A. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor.DOC B. /help C. C. Answer: D Question: 281 You are at a command prompt. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . Create a utilities partition on the hard disk prior to OS install. How to successfully perform a Windows installation on that computer? A. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. it will cause improper cooling. Install ceiling fans in the room. D. Periodically clean the vents using a small vacuum cleaner.DOC a read-only file. B. C. Use a moist rag to clean the vents monthly.DOC Answer: A Question: 282 If there is too much dust in the vents. Use the 'Windows XP Professional for SATA card support' feature when installing Windows.DOC D. /? B. Ask the user what they did to cause the shaking images. Inform the user of the cause of the problem and tell them the degauss the monitor. Disable the system BIOS so the SATA card can take boot precedence. D. ATTRIB +R WORK. C. D. Press F6 when prompted to load the additional drivers. READONLY WORK. B.DOC C.

Open Printer Troubleshooting and have it diagnose the problem. remove all components. Aero Answer: D Question: 289 If it is defective. Leave the unit powered up so that any issues with cleaning can be immediately realized. remove the cover. Delete and reinstall the printer. D. hold the can upside down and spray. Translucent B. B.16.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.1. C. The printer is connected properly and online.0.1 C. remove the cover. Stop and restart the print spooler. Unplug the power cable. What does it most probably refer to? A. What should you do? A. UAC D. Unplug the power cable. C.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. hold the can upright and spray. Answer: C Question: 286 You are sending print jobs to the printer. Processor D. RAM B. 192. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 . 224.1. Delete and reinstall Windows. Case fan C. 172. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock. but nothing is printing.0.0. Unplug the power cable. 10. Answer: D Question: 287 Classful network divides the address space into five address classes. B.1 D.0. remove all the components inside the case and spray each one separately. Which of the following IP address belongs to Class A? A.1 B. Sidebar C. D.168.

BAT and CON FIG. A. A. System C. Run Windows without processing AUTO EXEC. which command do you use to remove the Hidden. Skip loading the Registry. Services B. UNDELETE B.640 ft) if there is no need to take the data rate speed into consideration? A. ERASE C. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. by default. C. RG-8 ThickNet Page 61 of 193 . ATT RIB D. Processes D. True B. Boot the system without scanning drives. CAT6 C. Start Windows using only basic files and drivers. RG-58 ThinNet D. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. CAT5e B. B. whose segment length is required to be 500 meters (1. DELETE Answer: C Question: 295 Refer to the following cables.SYS. System. D. False Answer: A Question: 294 In order to delete and/or replace system files. False Answer: A Question: 292 Which of the following are not tabs found. on the Windows Vista Task Manager? A. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. and Read-Only attributes on the file before you replace the file? A.

255.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator. System files not found B.1 C. 255. A. Delete all print jobs before replacing the printer. 255.0 D. Locale D. Boot file issues Answer: C Question: 301 Page 62 of 193 . without sacrificing the mobile computing functionality of the machine.0. For example.BAT issues D. True B. Save all print jobs. which of the following address will you choose as the default subnet mask for class B in a classful network? A. D. Regional and Language Options B.0. A. Swap file issues E. Answer: A Question: 300 All of the following are Windows file-related problems except __________.0. to a laptop. Notify all users before unplugging the printer. False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. replace the printer and then print everything that was saved.0 Answer: C Question: 297 The docking station adds expansion capabilities. Regional Options C. Unplug the network printer and then replace with a new printer. AUTO EXEC. 224. 255. C. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. as well as additional ports.0.255.0 B. Configuration file issues C. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A.255.0. B.

Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. Program Files B. Ring D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. Star B. SATA D. Thrashing C. Bus C. Windows D. Ensures all users physically login to the wired network C. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Root C. which one is able to support a new NIC if an extra network connection is established to a laptop? A. which is referred to as __________. Clocking B. A. Ensures that only certain devices can access the network D. Mesh Answer: A Question: 306 Page 63 of 193 . What can a user benefit from disabling the SSID from broadcasting on a WAP? A. Encrypts data traveling across the wireless network B. Booting D. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. AGP B. SODIMM C.

https:// B. True B. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. Press the F8 Key D. Which port will you need to block to prevent Telnet from being used? A. A. what does the beginning of a site address become? A. Ifconfig B. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. 22 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. Press the F3 Key C. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. Under that circumstance. 23 D. Press the F2 Key B. Ipconfig C. 21 B. Winipcfg D. Hijack Answer: B Question: 311 Page 64 of 193 . asp:// D. you decide to use your firewall to block the Telnetprotocol. which of the following function key should be pressed to start the installation? A. ssl:// C. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. There is a system that has a SATA HDD and the technician would like to install Windows XP on it.

Under that circumstance. During your working hours. you receive another call from your friend. DVD-RWB. During the conversation. 32-bit card C. C. B.) A. Telnet B. Ignore the call and call back afterwards. You notice that among all of the other ports. Step outside and answer the call. Dual-sided DVD C. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. DNS B. and other data as it has the largest capacity? A. POP3 D. 16-bit card Answer: B Page 65 of 193 . HTTPS Answer: C. HTTP D. 256-bit card D. which one is mainly used for storing high-definition video. a client calls you and states that there is something wrong with his computer. D. FTP C. Blu-Ray D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. what is the most appropriate action to take? A. D Question: 313 Refer to the following media types. 128-bit card? B. FTP C. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. Answer the call and then resume work. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. What services are associated with these ports? (Choose two. PlayStation 3 video games. Ask the customer for permission before answering the call. port 443 and port 80 have been disabled.

802. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. the loopback address of it should be 127. Ipconfig C.168. Ping B.11 Page 66 of 193 . False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A. D.168. Restate the issues to the customer for validation.0. Tracert D. which of the following is the BEST course of action to solve the problem? A. Ipconfig C. A. Ask to get an interpreter to assist in the language barrier. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. Ping B. an IP address of 192. B. Tracert D. Get a language to language conversion dictionary to help understand what is being said.255. If there is a language barrier between you and your customer. True B.12 and a gateway of 192. True B. C.255. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. Inform the client the service must be rescheduled with a different technician.0.1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255.0.0. A.1.0. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A.

Multimode fiber Answer: B Question: 326 During your working hours. DNS server Answer: A. You are asked to install a program for a laptop. Debugging Mode C. 802. B Question: 324 Refer to the following connector types. you are responsible for infrastructure design and global configuration changes. Bluetooth D. Default gateway D. As an experienced technician.1x C. RJ-11 D. UTP Answer: C Question: 322 You work as an IT professional in an international company. UTP CAT-5e C. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. which of the following action Page 67 of 193 . Which of the following allows for the rolling back of the system to a previous state before the installation? A. RJ-45 B. After the installation. Last Known Good Configuration D. BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. UTP CAT-5 B. UTP CAT-6 D. which one is generally used to terminate the end of a fiber cable? A. It is still the same though you uninstalled the program.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. He states that his computer displays bluescreen errors. you receive a call from a customer. Subnet mask C. IP address B. Safe Mode B.) A. the computer experiences stop errors. In your company. ST C.

Adapter card C. Replace the motherboard and perform a system restore. Use Windows Recovery Console to perform a repair installation of Windows. Integrity C. A. DRAM B. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. Authentication B. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. in some cases up to 128GB of RAM can be supported. DIMM C. True B. C. Access control D. Replace RAM modules and verify that all other system components are operating properly. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. Ordinary user account B. Contact the user to determine if any recent changes have been made to the computer. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. Hard drive D. SIMM D. B. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. more than 4GB of RAM. Default systems administrator account Page 68 of 193 . D. Motherboard B.

TV tuner card B. A. Graphics card D. Biometrics D. Access control B. Physical barriers C. and CD media. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media. . Temporary user account D. .EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods. As an experienced technician.SCR C. which of the following will you recommend? A.EXE D. CONVERT.TXT D. Sound card C.EXE B. SPUNINST.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A.DOC B. . False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. DVD media.EXE C. This type of security is an example of whichof the following? A. PROGMAN. TASKMAN. Video capture card Answer: A Page 69 of 193 . True B. . Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2. but he is not sure which command line should be used.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.

so you left the computers overnight in the office so as to accomplish the tasks. Logic bomb D. Have an employee work nights to perform the shut down. DDoS C. D. WEP C. If there is an extended power outage. Have employees shut down their computers before they leave and perform the calculation during their down time. Setup a hot site for the office so all data will be backed up. you are sure that the computers are connected to the UPS. closes programs. SSID Answer: B Question: 339 You are a worker in an international cooperation. Install software that saves work. NAT D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. You ask the user about any recent changes to the system. Social engineering Answer: A Question: 338 As an experienced technician. B. Refer to the following options. but it only lasts about half an hour. Worm D. and properly shuts down the computer. He states that the system experiences crashes and performance loss Page 70 of 193 . you are responsible for Technical Support in your company. Answer: B Question: 340 As the security administrator for your organization. you fail to accomplish them within working hours. As there are too many tasks for you to do. Before leaving the office. you must be aware of all types of attacks that can occur and plan for them. C. which is used to control access to a broadcasted wireless network by your supplied key? A. which of the following suggestion will be most helpful to avoid the damage to the system? A. DoS B. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. Worm C. DoS B. Which type of attack uses more than one computer to attack the victim? A. During your working hours. a client calls you and states that his system is malfunctioning. MAC B.

Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. Man-in-the-middle attack B. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Start>Settings>Control Panel>Speech C. Start>Settings>Control Panel>System>Hardware D. DoS B. malicious software that changes the user`s home page D. malicious software that monitors Internet surfing habits C. Which type of attack has occurred? A. Social engineering Answer: C Question: 343 Warm is a type of: A. Download and install updated drivers for the device.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. B. Which of the following best describes the appropriate steps to adjust the input levels? A. A customer would like to record audio with the use of this microphone. C. D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Contact the vendor for an RMA. Disable the device in Device Manager. Back door attack C. malicious software that is self-replicating and self-propagating B. Try installing the device to a different port or slot. Replay attack D. Which type of attack is this most likely to be? A. Which of the following action should be taken first so as to solve this problem? A. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. DDoS C. Back door D.

TCP ACK attack B. Smurf attack C. After looking at the log files. Man-in-the-middle attack B. Worm D. such as __ and __. Back door attack C. Retinal scan B. Encrypted passwords D. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. Fingerprint reader Answer: A. The server indicates that it has exceeded its session limit. NNTP C. D Question: 350 Which packaging is used for DDR SDRAM memory? A. RFID smartcards C. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. Virus attack D. 168-pin DIMM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. Which type of attack is this? A. SMTP D. (Select TWO) A. Which type of attack is probably occurring? A. 184-pin DIMM D. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. RIMM Answer: C Question: 351 Page 72 of 193 . 72-pin SIMM C. HTTP B.

There are TWO ways to navigate to the Computer Management MMC Plug-in. D. A.0 for Class C. B Question: 356 Page 73 of 193 . Disconnect all external devices. True B. As an experienced technician.255. Monitor C.255. A. you receive a call for assistance from a customer as his computer fails to shut down or log off. Answer: C Question: 353 A user locates a UPS at his desk. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. Wait until the main battery is exhausted and then remove.0 for Class A. All of the following should be plugged into the UPS EXCEPT: A.0 for class B. D. Double click the Computer Management icon under Administrative Tools. False Answer: A Question: 352 You are an IT professional in an international company. it still does not work. Remove the CMOS battery. Answer: A. type in Run and then type in msconfig. You ask him to remove the external power adapter and hold the power button down for fifteen seconds. However. Computer B. Remove the internal main battery. B. type in Run and then type in regedit. which of the following action will you suggest next? A. and 255.255. C. Click Start.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. Right click on My Computer and select Manage. Laptop AC Adapter D. C.0. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255.0. What are they? A. Click Start. True B. During your working hours.0. 255. B.

it is able to connect to the network if he uses the AC adapter. The power management settings on their laptop are set to disable the internal NIC. The system does not have enough RAM installed. PC2100 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. D. The laptops NIC needs updated drivers. Although the projector is connected to his laptop and it is turned on. Decreasing ESD B. Increasing RFI Page 74 of 193 . After the installation. you are asked to solve this problem. Decreasing EMI D. B. you are asked to install a new DVD drive into a customer's computer. C. DDR400 D. However. which one transfers at the highest rate? A. One day. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. D. Increasing transfer rate C. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. DDR333 B. Reboot the computer. B. D. what is the primary reason for that? A. B. there is no display showing on the screen. Which of the following is the best reason for that? A. The laptop is not receiving enough power from the battery so the battery should be replaced. the system will auto-select the projector on restart. The sound card is not connected properly. the new drive is able to read data disks. Press F1 to shift display to the projector. Answer: C Question: 359 Refer to the following memory modules. Decoder software needs to be loaded. C. but Windows Media Player fails to play back DVD movies from it. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. Answer: A Question: 358 You are a network administrator in your company. What will you do to send the display to the projector? A. C. The laptop is not receiving enough power from the battery so the battery should be replaced. The drives device driver needs to be updated. Use appropriate function toggle key to switch display mode. Under that circumstance. As an experienced technician. Go into Device Manager and enable the projector.

You have purchased a new printer recently. C. D. D. B. The paper needs to be replenished. you receive a call for assistance from a customer. The computer needs to upload the print job. RJ-45 D. B. Add an exception to the firewall for the program. What is most probably the reason for that? A. Run the program as a local administrator. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company. During your working hours. 169. However. which one is most possibly assigned by it? A. you are noticed by the balloon in the system tray that the printer is not functioning normally. Printer firmware needs to be updated. Check for any updates to the program. The printer does not recognize the font type. Take the following addresses into consideration. Connecting a loop-back plug D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company.15 Page 75 of 193 . how to effectively solve this problem? A. Printing to an older printer C. LC B. As an experienced technician. a program still fails to connect to the network after upgrading the wireless network router.254. you are responsible for infrastructure design and global configuration changes. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. C. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. He states that though Internet connectivity is available. SC C. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Connecting to a parallel modem B. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host.0.

10. which of the following will navigate to the IRQ settings? A. True B.0. 172. Start>Run>Regedit D. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A. and assign it to IRQ4.168. Faster response time Answer: B Question: 370 Refer to the following options. Lower cost D. it will likely cause an IRQ conflict. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 .15 C. which is traditionally assigned to the COM1 serial port. A motion sensitive web cam recording the room B. Error detection C. Better cooling B.0. 802. Control Panel>Hardware Devices>Settings B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. What might be of the benefit? A. 802. 802.1. 802. Device Manager>Computer Properties C.15 Answer: A Question: 366 If one adds a modem expansion card to a system.11n D.25 D. A. Under that circumstance.16.0.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. False Answer: A Question: 369 It is beneficial to have parity on a memory device. An alert at logon when an unknown user has tried to logon D.11b B. which one is the most appropriate example of computer intrusion detection? A. 192.11a C. An alert when the computer case has been opened C.

especially those made within the last few years. DDR-2000 B. DDR3-16000 D. have theability to connect an external display. Limited display size C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. Indexing D. BIOS D. parses. Chkdsk Answer: C Page 77 of 193 . Scandisk C. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). True B. flat panel display. is necessary to be entered before booting into the operating system? A. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. or Projector. Support different resolutions D. False Answer: A Question: 374 Almost all laptops. A dual core CPU has two separate processing units. Limited bandwidth B. A. once setup. C Question: 375 Which of the following collects. Defrag B. such as a CRT monitor. PC3-2000 Answer: B Question: 372 Which of the following password. Higher response time Answer: B. User Accounts C. POST B. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. DDR3-2000 C.

such as audio. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. a client calls you and states that a program which was just used the day before is missing from the system. msconfig C. System fan is rubbing against the fans housing B. which of the following question will you ask for more information? A. regedit D. UTP B. ThinNet Answer: A Question: 381 Page 78 of 193 . which one is applicable in a 10BaseT network? A. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. During yourworking hours. and input drivers? A. Under that circumstance. Coaxial D. Hard drive is failing D. False Answer: A Question: 380 Refer to the following cable types. Are you sure you were using that program? B. Fiber C. A. Power supply warming or cooling C. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. video. Was there a power outage since yesterday? D. ipconfig B. such as Windows XP Home. Windows 2000 Professional and Windows XP Media Center Edition. True B. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A.

which of the following is a diagnostic mode of a computer operating system and should be used? A. So as to boot up your system. B. As there is a virus in your computer. After that. The hard drive is faulty and needs to be replaced. D. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. Memory mismatch. Memory is defective. you are in charge of network infrastructure design and security policy. D. you add a memory to a Windows operating system. msconfig D. telnet B. The system cannot connect to the network. Safe Mode B. you fail to accomplish that task as you are informed that the process is in use whenever you try. One day. What is most probably the reason for that? A. The system does not have enough free hard drive space. B. Debugging Mode C. the System BIOS only reports the original memory amount at startup.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. However. Page 79 of 193 . ping C. B. Answer: B Question: 382 As an experienced network technician. the computer is malfunctioning and reboots periodically. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. C. Answer: C Question: 385 You work as an IT professional in an international company. The automatically restart feature in System Failure option is on. provide insulation around the processor. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. Disable Automatic Restart D. C. prevent memory vibration caused by the heatsink fan. The customer states that his computer experiences a stop error. provide thermal transfer from the CPU to the heatsink. C. protect the CPU from direct contact with the heatsink. However. you are attempting to uninstall this malicious software. you are responsible for infrastructure design and global configuration changes. In your company. Memory brand is different than the computer. Which TWO of the following are most probably the reasons for that? A.

Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. Start > Control Panel > System C. True B. The computer is placed in a copier room and it has been performing normally for years. MSCONFIG Answer: B. A. B. Power supply to the room is not great enough for both the copy machine and the computer. Improper ventilation from dust buildup inside the computer. it will slow down your computer at startup. Right-click on the printer's icon and select Properties D. D. Tape B. Event Viewer D. Recently. Answer: A. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. there has been something wrong with the computer as it shuts down in a continuous loop.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Net stop B. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Answer: C Question: 387 Optical recognition. Electromagnetic interference due to the copy machine in the room. Memory size needs to be adjusted in Device Manager. What is the most probably reason for that? A. C. Blu-Ray C. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Power supply on the computer is going bad. Start > Control Panel > Printer icon B. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. Floppy D. Registry C. voice recognition and fingerprint reader are forms of biometric authentication. B Question: 386 A customer purchased a computer three years ago.

Answer: A Question: 393 Which motherboard design style is most widely implemented? A. which of the following should you pay more attention? A. FTP B. C. Use technical jargon. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. Such an endpoint is known as a port and the identifier is the port number. you immediately know what the problem is after the client describes several symptoms. A. B. most notably the TCP and the UDP. To change the output voltage to meet the needs of the motherboard C. but also other protocols. As an experienced technician. AT C. Use non-technical terms. ATX B. Baby AT D. which one typically uses port 80? A. True B. Refer to the following protocols.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. D. Use email so that everything is in writing. To allow the power supply to operate at different voltages B. False Page 81 of 193 . During your working hours. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. NLX Answer: A Question: 394 In computer networking. a client calls you and states that there is something wrong with his computer. HTTP C. use a numerical identifier for the data structures of the endpoints for host-to-host communications. SMTP D. While explaining the problem to him. Use the proper acronyms. the protocols of the Transport Layer of the Internet Protocol Suite. To change the voltage coming from the wall D.

which of the following action will you take first? A. B. B. the Windows Experience Index (WEI) generally measures: A. You ask the user about any recent changes to the system. but he fails to do that on time. WAN D. However. the speed and available bandwidth of Internet connections. C. remaining hard disk storage space. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. Page 82 of 193 . C. Skip the first appointment. D. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. and make the repairs as quick as possible to try to catch up on the schedule. C. Under that circumstance. Open the case and determine the cause of the noise. he still has many other tasks to accomplish. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. VPN C. Verify that the user has not made any OS changes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. Go to the first scheduled appointment late. the reliability and speed of search indexing. B. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. D. a performance value of system components. FTP B. explain the reasoning to the client. During your working hours. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. HTTP Answer: B Question: 397 You are an IT professional in an international company. Call the customers scheduled that day and reschedule all the appointments to different days. D. you think there might be multiple problems after the client describes several symptoms. Check the BIOS for temperature changes. As an experienced technician. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Attempt to replicate and verify the issue.

MAC filtering B. 300Mbps C. Answer: B Question: 405 Page 83 of 193 . True B. what will you recommend under this circumstance? A. Tell the customer that the operating system is corrupted and must be reinstalled. Explain that the issue can not be resolved because you do not understand the language. Ask the customer if you can change the language. C. NAT routing C. effectively doubling maximum data throughput to__ Mbps.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the client is a Chinese and the language on the workstation is also Chinese. B. During your working hours. C. Replace communications cable. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones. WEP encryption D. Change the language and complete the service call. You are an American and speak English as your mother language. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. Add additional memory to the printer. 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. D. 800Mbps D. B. As an experienced technician. Subsequently. Check to the correct type of paper is being used. D. However. Under that circumstance. A. a client calls you and asks if you can help him. Change the toner cartridges. a 3 Gbit/s signaling rate was added to the physical layer. what is your next step to take? A. 400Mbps B.

However. The monitor has failed. As an experienced technician. The printer drivers need to be rolled back to a previous version. It is necessary to move the monitors to the storage room which is on the other side of the building. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. The worker remembers that he re-filled the paper tray as it was empty. Too many pages are being sent to the printer at one time. you are responsible for infrastructure design and global configuration changes. Then it suddenly turns off followed by a series of beeps. Recycle the monitors after removing the capacitors for use in other monitors. D. D. As an experienced technician. C. A potentially dangerous virus has been downloaded onto the system. The CPU has dislodged from its socket. Spooler service needs to be restarted. What does the second partition most probably refer to? A. B. and checked the ink levels in the morning. Wear a back brace when lifting and carrying the CRTs to the storage room. The computer beeps at startup and no display shows on the screen. Wear anti-static wrist straps to prevent ESD in the new monitors. In your company. Answer: C Question: 407 There is something wrong with a customer??s computer. After that. A recovery partition put there by the manufacturer. Space set aside by Windows for use by the virtual memory swap file. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. when a worker prints some documents during lunchtime. The operating system is corrupt. B. C. Take personal safety into consideration. C. which of the following measure is recommended to take? A. C. D. Wrong type of paper is being used for this printer. The hard disk drive has failed. you ask the worker about any changes to the printer. Which of the following is most probably the reason for that? A. Answer: D Question: 409 There is a brief power outage during working hours. You are asked to replace thirteen 21 CRTs with 19 LCDs. It was printing normally the day before. Which of the following is the primary reason for the smearing problem? A. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. which of the following action will you take first? Page 84 of 193 . Space reserved by the drive manufacturer for firmware. Answer: B Question: 408 You work as an IT professional in an international company. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. B. the printer has a problem with images smearing on the page. D.

Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. B. double click on the Services icon. UTP B. Click Start>Run and then type in regedit. Answer: B. C. Run a check disk operation on the hard drive. Socket 370 D. As an experienced technician. Slot 1 B. C. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. open Administrative Tools. Open Control Panel. D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you provide TWO solutions for him. such as Transmission Control Page 85 of 193 . Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. Have the user power off for five minutes then restart the system.msc. preventing an electronic short? A. Have the user check external drives for media. thereby. B. Plenum C. Screws B. Click Start>Run and then type in services. Standoffs C. Boot into BIOS and check the hard drive status. Click Start>Run and then type in regedt32. What are they? A. Coaxial D. but he has no idea how to get to the Services MMC Plug-in. Socket A C. Daughterboard D.

HTTPS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). SSID D. They specify a source and destination port number in their packet headers. Failed fan B. you are required to configure a WAP network. RADIUS B. WPA C. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. What does it refer to? A. LPGA D. SATA C. SMTP C. A port number is a 16-bit unsigned integer. Under powered fan D. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. Socket 479 B. System clock feature C. ZIF C. PCIe B. As it will be advertised by default. AGP D. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A. TELNET D. thus ranging from 0 to 65535. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. it should be disabled for security reasons. SPGA Answer: B Question: 416 As an experienced network administrator. Failing hard drive Answer: D Question: 419 Page 86 of 193 .

it is necessary to be familiar with the frequently-used network configurations. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. what is the best practice for you to do? A. NetBEUI D. D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. you immediately know what the problem is and even the solution after the client describes several symptoms. and it does not lose its data when power is removed. DHCP Answer: B. C. D Question: 423 You want to plug a keyboard into the back of a computer. Which style of port is the PS/2? A. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. a client calls you and states that there is something wrong with his computer. RJ-11 Page 87 of 193 . During your working hours. As an experienced technician. Under that circumstance. Hard drive B. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Slot 1 B. Which TWO of the following are components of the TCP/IP network configuration? A. ROM Answer: A Question: 420 You are a network technician in a large company. You know that you need to plug the keyboard cable into a PS/2 port. Socket A C. the client keeps talking to you about all the other symptoms. IPX/SPX B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. Internal cache memory D. RAM C. A. However. DNS C. Socket 370 D. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A.

You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. However. The speaker wires were disconnected while cleaning. CPU C. D. after the cleaner left. The wireless network is not properly configured. The default printer is out of paper or offline. their laptops fail to access the home wireless network and no network is available right now. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day. A new security update is available for download. B. C. The wireless network card has been disabled by the hardware switch. one day. D. Platter C. As an experienced technician. DE9 C. However. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. What might be of the problem? A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. MAC filtering is preventing the computer from connecting to the network. Host adapter D. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. Recent provider upgrades have changed the wireless specification from 802.11n.11a to 802. C. the worker there hears a series of beeps coming from under the desk. The UPS is disconnected from the wall. what is the most possible reason for that? A. Controller B. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. Read/write head B. DIN 5 D. as opposed to being mounted on a daughter card? A. Sector D.

D. Memory cards C. 2TB C. high quality of output. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. ESD C. However. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. Power cycle the printer. capability of printing in different colors. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. Drive interface B. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. 256GB B. CRT D. RFI B. Optical drives Answer: C Page 89 of 193 . the printed materials coming from the printer seem to be fuzzy. Hard disk D. Controller C. Send a test page to the printer. Refer to the following methods. Replace all of the print cartridges. Thumb drives B. 128TB D. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. which one is most helpful to solve this problem? A. such as wireless communications. Solid-state drives D. A color inkjet printer is attached to a computer. and ease of use. They are the most common type of computer printer for the general consumer due to their low cost. C. Run an alignment page.

Number of fans located in the room so system does not overheat C. B. The star topology reduces the chance of network failure by connecting all of the systems to a central node. In your laboratory. Replace the video card inside the laptop. During your working hours. 720KB C. Electrical safety with the extra network cables D. a client calls you and states that there is something wrong with his laptop. Replace the LCD inverter. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. which acts as a conduit to transmit messages. Thus. Import registry file D. How to enable that? A. what is your first action to take so as to solve this problem? A. 360KB B. You notice that the system boots up but nothing displays on the laptop screen.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. what is your suggestion during laboratory building process? A. However. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes.exe or regedt32. careless registry editing can cause irreversible damage. 2. Make sure the laptop display is enabled. Make sure the OS has the latest video drivers installed. The display shows on the monitor other than the on the laptop. If someone would like to build the same laboratory as yours.exe in the Windows directory. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . It is still the same though you plug in an external monitor. Thus. 1.44MB D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. Cable management to avoid trip hazards B. Under that circumstance. Save registry file C. the switch and another fourteen wired personal computers form a graph with the topology of a star. D. C. Export registry file B. performing backups of the registry before editing it is highly recommended. there is a central switch available.

Double-sided. televisions. CGA B. Double-sided. DVI Answer: B. Ability to detect and correct single bit errors in memory D. AC out B. AC in. VGA C. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings. Ability to detect hardware incompatibilities and resolve them C. AC in. for example CDs. Double-sided. flat panel used for electronically displaying information such as text. instrument panels. respectively. C. and other devices. double-layer DVD+R B. DC in. S-Video D. Power does not need turned off before the device is inserted or removed. Its uses include monitors for computers. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. single-layer DVD-R D. The device can be removed with power applied after the device is properly stopped in the operating system. Care must be taken when swapping the device because it can be hot to the touch. DC out D. D. of power supplies and AC adapters? A. The device can be swapped while still hot. DC in. B. immediately after powering down the system. Error-correcting codes are used in computer data storage. which TWO of the following are helpful to accomplish that? A. Single-sided. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. So as to enable the connection between an LCD monitor and a desktop. AC out Answer: C Page 91 of 193 . single-layer Blu-ray disc C. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. and moving pictures.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. images. Ability to use varying levels of voltage for power saving B. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. which one accurately represents the input and output. DC out C. DVDs and in dynamic RAM.

F Question: 444 A customer has purchased a laptop computer for half a year. while Berg connectors are used with floppy drives. +12VDC F. 480Mbps B. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. D.0 has three data rates. 2. 360Mbps C. 10Mbps. B. Inform the customer that others are waiting.3VDC B. Molex connectors are used with PATA hard drives. So. 20Mbps. Answer: D Question: 446 Page 92 of 193 . D. 16Mbps. Give the customer an estimated time for repair based on the technician??s assessment.5Mbps. +5VDC D.0Mbps. Recently. Ask the customer when they would like to have the work completed. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. he takes the computer to the Repair Center and as a technician. Answer: A Question: 445 Which of the following statements about power supplies is true? A. but he has no idea what the problem is. The technician will get back to them as soon as possible.0Mbps. What is the best answer to that? A. +110VAC H.) A. C. -12VDC G. 2. -110VAC Answer: A. C. What are they? A. -5VDC E. 1. Before leaving the Repair Center.3VDC C. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe. E. C. D. SATA hard drives most often use the same type of power connector as PATA hard drives.5Mbps. Ask the customer to check daily to see when it is completed. The USB 2. the customer is anxious to know when he might come back to pick up his computer. you are responsible for fixing the problem.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. -3. there is something wrong with it. 12Mbps. +3. B. 1. 400Mbps D.

Scanner C. A. what is the overall speed of the new RAM as long as the required slots are available? A. 5300 B. Dial-up modem D. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Under that circumstance. Molex D. CRT B. The associate mentions that each phosphor is on average only 0. 2100 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. Your current job is to install a RAM upgrade into a personal computer. Projector Answer: C Question: 449 You work as an IT professional in an international company. What is the associate trying to describe? Page 93 of 193 . HDMI C. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. In your company. Berg C. Switch B. AT system connector B. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. LCD D.25mm away from the nearest phosphor of the same color. you are responsible for infrastructure design and global configuration changes. 2700 C. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term.

Laser printer B. Refresh rate D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. BNC B. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. UPS is not applicable to which of the following utility as it consumes too much power? A. C. As you lower the resolution. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. with regard to LCDs. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. the maximum refresh rate allowed tends to increase. Resolution B. LCDs tend not to be as clear as CRTs. depending on the topology. such as: A. RJ-11 C. LCDs are preferred to CRTs because they can display a larger range of resolutions. the attached monitor can accommodate that refresh rate. D. which of the following might explain why? Page 94 of 193 . LCD monitor D. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. As long as the graphics adapter can refresh the image at a particular rate. C. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. RJ-45 D. The refresh rate is normally expressed in MHz. D. The concept of refresh rate has no meaning. B. LCDs require more power than CRTs. The refresh rate is normally selected by using the controls on the front panel of the monitor. Answer: D Question: 453 Which statement about LCDs is most accurate? A. Dot pitch C. Server C.

SCSI drive with properly terminated ends C. Solid state hard drive D. Higher data integrity B. SATA hard drive with a rubber gasket B. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. The graphics adapter does not have enough memory installed. a client calls you and complains that his lately-purchased desktop computer is making loud noise. Page 95 of 193 . Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. Built-in encryption standards C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Lack of drive heads and platters D. You are using a CRT with a single fixed resolution. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. C Question: 458 Which video technology has a resolution of 1280??1024? A. CPU B. You have the refresh rate set too high. thus easily replacing it in most applications. B. Memory chip Answer: B. Cooling fan D. SXGA C. WSXGA D. Which TWO of the following are most probably the reasons for that? A. An SSD emulates a hard disk drive interface. such as QXGA. refer to? A. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. Both the horizontal and vertical components of the resolution have been quadrupled. Refer to the following options. C. During your working hours. which one is a feature of it? A. The video display unit does not have enough memory installed. D. SVGA B. Hard drive C.

Use the drive compression utility. D. D. The technology is faster. The ratio of luminance between two adjacent pixels D. Email the users about the update. A term that was used with CRTs but has no meaning with LCDs C. B. C. It is still the same after several reboots. VGA B. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. Use the checkdisk utility. which of the following is the most appropriate way to inform the users about the update? A. Answer: A. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. Use the defragment utility. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. The resolution is cut to one fourth. Post notices around the building. C. HDMI D. During your working hours. C Question: 462 What is contrast ratio? A. Composite Answer: C Question: 465 Page 96 of 193 . You notice that the light of the hard drive flashes constantly. The present task for you is to perform a mandatory update on the users' network. Use restore point to roll back the computer to a previous date. Stop the mandatory update. Install the update without notice. The ratio of luminance between the darkest and lightest colors that can be displayed B. As it is necessary to restart the work stations at lunchtime. Which TWO of the following methods will be helpful to enhance the performance? A. you are responsible for infrastructure design and global configuration changes. B. D. In your company. Both the horizontal and vertical components of the resolution have been doubled.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Answer: D Question: 461 You are a network technician in a joint venture. C. DVI C.

Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. Repeat the steps multiple times so that the user can understand the computer terms. Malicious software attached to another piece of software D. What is the correct answer? A. which includes computer viruses. With a DVI-I cable B. and require less power.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. IDE drive Page 97 of 193 . and require more power. Malicious software that monitors Internet surfing habits C. D. Solid state drives are slower. D. D. and require less power. more reliable. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. more reliable. C. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. more reliable. not to mention the technical terms. until the technician can arrive and work on the computer themselves. B. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. B. You wouldn't interconnect those two interfaces. Which of the following description about the Trojan horse is the most appropriate? A. Solid state drives are faster. C. Under that circumstance. more reliable. Solid state drives are slower. Answer: B Question: 469 You are an experienced network engineer in your company. worms. Advise the user to not do anything else. crimeware and other malicious and unwanted software. and require more power. Malicious software attached to an incoming email B. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. Speak slowly. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. Listen and ask questions using non-technical terms. trojan horses. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. Solid state drives are faster.

80 Answer: D Question: 472 As an experienced Network Engineer. SATA drive Answer: C Question: 470 Refer to the following statements. you should be familiar with the knowledge about switches and routers. A router broadcasts all data packets that are sent on the network. Answer: C Page 98 of 193 . where a router interconnects devices on a network. C. Flash drive D. Partition the hard drive. B. B. D. USB hard drive C. Liquid cooling systems are less effective at cooling the processor.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. A switch interconnects one or more networks. you are asked to upgrade an operating system on customer's computer. Answer: C Question: 473 As an experienced technician. and a switch transmits data directly to the device. C. Format the hard drive. A switch interconnects devices on the same network to be able to communicate. D. Answer: A Question: 471 As an experienced network administrator. and a router transmits data directly to the device. 20 D. Which one most appropriately describes the differences between them? A. you are responsible for Technical Support in your company. B. C. What is the best course of action to take prior to that? A. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. 21 B. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. Which port will you block so as to prevent Internet access? A. Update the device drivers. Refer to the following descriptions. D. Liquid cooling systems are less efficient than the traditional heatsink technology. A switch broadcasts all data packets that are sent on the network. Backup the hard drive. where a router interconnects one or more networks. 23 C. Liquid cooling systems are more effective at cooling the processor.

Broadcast name B. Which tool would be suitable? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. Port 25 is setup for port forwarding. Wireless channel used Answer: A Question: 476 Refer to the following statements. Windows Key + D D. Which one is able to lock a workstation? A. What does the SSID on a wireless network demonstrate? A. Disk Management Answer: A Question: 475 Refer to the following options. Ctrl + Alt + L C. Ctrl + Alt + Esc B. Encryption type C. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A. True B. B. False Answer: A Question: 478 As an experienced Network Engineer. A. Device Manager B. System Information C. Security key used D. Port 25 has been opened. Page 99 of 193 . you should be familiar with the following key commands. A malicious program that spreads itself in a system without the need of a host D. Which one most appropriately describes a virus? A. Component services D. A program that is used to track user information for commercial reasons C. Malicious code that can propagate itself to different host files B. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem.

The hard drive has been reformatted. Port 25 is no longer being used.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Answer: A Question: 480 Refer to following authentication technologies. What is the correct answer? A. FDD Answer: B Question: 484 Refer to the following media types. Optical C. BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. Data has been restored. Refer to the following drive types. He is asking you what it means. PATA C. D. Which one will you recommend? A. Solid state Answer: D Question: 483 As an experienced network engineer. D. Smart card D. you are responsible for Technical Support at certways. A customer would like to install a hard drive with no movable parts inside. Biometrics C. B.7GB? A. SATA B. C. Data has been backed up. Which one would write data in the term of burning an image to the media? A. Answer: B Question: 482 As an experienced technician. Dual-layer DVD B. you are familiar with the functions of the following devices. The hard drive is set to pre-format conditions. HDD D. Solid state B. Port 25 is running at full duplex. Which one provides a capacity as large as 4. Which ne is the most effective authentication technology? A. IDE D. Username and password B. Blu-Ray disk Page 100 of 193 .

One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Degauss D. Floppy disk Answer: C Question: 485 As an experienced network administrator. S-Video C. what setting he can use to remove discoloration due to magnetism. Where allows you to view that? A. Single-layer DVD D. VGA Answer: A Question: 487 As an experienced technician. Task Bar Page 101 of 193 . CCD barcode reader D. What kind of device could read fonts by the reflection of white spaces between black bars? A. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What is the correct answer? A. Control Panel B. you are familiar with the following devices. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. Where allows you to view that? A. you are responsible for Technical Support in your company. Resolution B. Laser barcode reader C. My Network Places C. IR keyboard B. DVI D. Task Manager B. HDMI B. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. Auto Alignment C. My Computer D.

Which of the following demonstrates this feature? A. you should be familiar with different authentication technologies. which one is transferred over RG-6 media? A. As a security feature. Cable Answer: D Question: 491 Refer to the following types of network connections. USB 1. Satellite D. What is the maximum transmission rate with regards to the USB 2. Dial-up B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Start Menu D. Password C. IEEE 1394b Answer: D Question: 494 Refer to the following options. Fingerprint scan B. DSL C. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. Which one provides the fastest speed? A. Smart key D. Cable Answer: B Question: 492 As an experienced Network Engineer. Which one will use an analog signal? A. you are familiar with the following kinds of interfaces.0 C.0 interface? A. Dial-up C. Generally speaking. 800Mbps B. biometric authentication is able to prevent access to a device. 480Mbps Page 102 of 193 . Verbal recognition Answer: A Question: 493 As an experienced technician. USB 2. Satellite D. IEEE 1394a D. Wireless B.1 B.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . Right click on My Computer > Properties > Network Identification Tab C. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. Right click on My Computer > Properties > Computer Name Tab B. Optical DVD-RW drive D. 400Mbps D. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. What is the fastest way to accomplish that? A. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. 15 meters (49 feet) C. 7 meters (23 feet) D. PDAs D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What will a technician recommend as the maximum cable length to accomplish that? A. where is available for a technician to find cardbus interfaces? A. What is the suitable course of action to take? A. CRT monitor C. Cell phones B. Notebooks C. Laptop LCD screen B. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. Control Panel > System Applet > Properties > Computer Name Tab D. Which one might have a particularly dangerous electrical charge once it is exposed? A. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. 5 meters (16 feet) B.

6-pin male to 4-pin female B. Windows Server 2003 C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. The ToggleKeys option is enabled.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Windows XP Professional D. The following are 32-bit processors. 9-pin male to male C. Which one provides a 64-bit capability? A. Intel Itanium B. What is the appropriate cable to choose in this situation? A. The FilterKeys option is enabled. The two devices both apply the IEEE 1394b standard. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. What could be the source of this problem MOST likely? A. Answer: B Page 104 of 193 . The NumLock option is enabled. B. The StickyKeys option is enabled. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. A user claims that when he presses certain letter keys on his laptop. Intel Pentium 4 Extreme Edition D. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. numbers appear on the screen. C. Windows Vista Business B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. 6-pin male to male D. Intel Pentium M C. Which one has a security feature of User Account Control (UAC)? A. D. you are familiar with the components of a computer.

SODIMM D. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. Newer ATX power supplies are 20/24 pin compatible. Then the cable is plugged in. Answer: B Question: 505 As an experienced network engineer. you are familiar with the following kinds of network medi a. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. RDRAM Page 105 of 193 . DDR2 B. On the front side bus C. Which type must be in pairs when it is in use? A. which kind of media would apply the pulses of light? A. SDRAM C. you are familiar with the following types of memory. which of these statements are doing the best? A. Cable D. C. DSL C. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. Older ATX power supplies are no longer available. Printer properties D. On the southbridge chip D. the computer is up and works normally. Print queue C. which of the following will show the list? A. D. Between the CPU and RAM B. Fiber B. finally. Newer ATX power supplies do not use pins 21 through 24. On the CPU Answer: D Question: 508 As a nice network engineer. B. In explaining why it is possible to fix the issue like this. Older ATX power supplies have a separate P4 connector. Print test page B. In the process of data transmission.

Which types of cable could release the minimum amount of toxic fumes? A. Refer to the following security elements. you are familiar with the following wireless types. Cultural Sensitivity Page 106 of 193 . Non-plenum D. UTP Answer: A Question: 510 As a nice network engineer. What is your reply? A. the employees sign this memo and carry out these new procedures.11b D. Which one effectively manages data sensitivity? A. 802. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. all documents are to be labeled. Compliance in the workplace C. and he notices documents in a file cabinet unmarked. Plenum B. 801. analysis and reporting technology (S.11n C. STP C. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company. Using maximum output wattage D.A. Which option is this example demonstrating? A. Self monitoring. 802.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop. Dealing appropriately with confidential materials B. According to the policy of the company.M.T) D. Using maximum resistance B. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. 802.11a B.R. even those non-sensitive documents. Which is the suitable one? A. Thereafter. Henry is handling some sensitive documents.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. however. Using maximum input voltage C.

format D. Restate the issues to the customer for validation. Exceptions C. sound cards. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. A. Inform the client the service must be rescheduled with a different technician. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. B. Unclassified D. D. and so on? A. True Page 107 of 193 . C. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. chkdsk B. +6000VDC D. Classification Answer: D Question: 514 In computing. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. -600VDC C. Type II C. Type III D. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. +600VDC B. Type I B. If there is a language barrier between you and your customer. fdisk C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Ask to get an interpreter to assist in the language barrier. which of the following is the BEST course of action to solve the problem? A. A. Get a language to language conversion dictionary to help understand what is being said.

Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. you are responsible for infrastructure design and global configuration changes.11 B. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. UTP CAT-6 D. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. DIMM C. Bluetooth D. DNS server Answer: A.) A. SIMM D. It is still the same though you uninstalled the program. UTP CAT-5 B. DRAM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Which of the following allows for the rolling back of the system to a previous state before the installation? A. Subnet mask C. In your company. 802. 802. UTP Answer: C Question: 520 You work as an IT professional in an international company. RIMM Page 108 of 193 . Default gateway D. You are asked to install a program for a laptop. Safe Mode B. Last Known Good Configuration D. After the installation. the computer experiences stop errors. Debugging Mode C. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A.1x C. UTP CAT-5e C. IP address B.

True B. Adapter card C. Motherboard B. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Biometrics D. Default systems administrator account C. in some cases up to 128GB of RAM can be supported. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. Hard drive D. Access control B. Authentication B. Ordinary user account B. Temporary user account D. Physical barriers C. Softening Answer: C Question: 527 Page 109 of 193 . Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. more than 4GB of RAM. A. Integrity C. This type of security is an example of which of the following? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Access control D. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows.

Worm C. you are responsible for Technical Support in your company. you fail to accomplish them within working hours. DVD media.XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. which is used to control access to a broadcasted wireless network by your supplied key? A. False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. True B.SCR C. . . you are sure that the computers are Page 110 of 193 . Graphics card D. . Refer to the following options. so you left the computers overnight in the office so as to accomplish the tasks. A. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. . As there are too many tasks for you to do.DOC B. Before leaving the office. Sound card C.TXT D. DoS B. NAT D. and CD media. Social engineering Answer: A Question: 531 As an experienced technician. Logic bomb D. TV tuner card B. SSID Answer: B Question: 532 You are a worker in an international cooperation. MAC B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. WEP C.

Have an employee work nights to perform the shut down. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A.255.0. closes programs. True B. C. NNTP C. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. there is no display showing on the screen. Worm D.255. If there is an extended power outage. Although the projector is connected to his laptop and it is turned on.0 for class B. Have employees shut down their computers before they leave and perform the calculation during their down time. D. As an experienced technician. Setup a hot site for the office so all data will be backed up. Install software that saves work.0. you must be aware of all types of attacks that can occur and plan for them.0 for Class C. which of the following suggestion will be most helpful to avoid the damage to the system? A. and 255.255. SMTP D. A. DoS B.0 for Class A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS. DDoS C. HTTP B.0. True B. Which type of attack uses more than one computer to attack the victim? A. but it only lasts about half an hour. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. False Answer: A Question: 536 The three default subnet masks are 255. B. A. Answer: B Question: 533 As the security administrator for your organization. 255. What will you do to send the display to the projector? Page 111 of 193 . and properly shuts down the computer. you are asked to solve this problem.

DDR3-2000 C.11a C. 172. Reboot the computer.168. 192.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.15 C. PC3-2000 Page 112 of 193 . 802. DDR-2000 B.15 B. Go into Device Manager and enable the projector. PC2100 C.254. B. 802. which one is most possibly assigned by it? A. C. Press F1 to shift display to the projector.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. True B. DDR400 D.11b B. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A. DDR3-16000 D. A. DDR333 B.0. 169. Answer: A Question: 538 Refer to the following memory modules.0. the system will auto-select the projector on restart. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host.0. which one transfers at the highest rate? A. 10. Take the following addresses into consideration.1. D.11n D.16. 802. Use appropriate function toggle key to switch display mode.25 D.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A.0. 802.

and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. Defrag B. such as Windows XP Home. parses. Indexing D. msconfig D. Windows 2000 Professional and Windows XP Media Center Edition. ping C. ipconfig Answer: B Question: 548 Optical recognition. Fiber C. A. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. A dual core CPU has two separate processing units. A. False Answer: A Question: 544 Which of the following collects. which one is applicable in a 10BaseT network? A. voice recognition and fingerprint reader are forms of biometric authentication. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. telnet B. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). Coaxial D. False Answer: A Question: 546 Refer to the following cable types. UTP B. Scandisk C. True B. ThinNet Answer: A Question: 547 As an experienced network administrator. Page 113 of 193 .

Floppy D. Which of the following is the best information to document during this procedure? A. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. Include the method that was used to access the display properties to change the refresh rate. Tape B. you are responsible for Technical Support in an international company. In a process of troubleshooting. Which tool shall you use? A. Up to 1024GB C. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. C. B. Configuration Utility D. Include all the refresh rates that were tested. Up to 16GB B. Refer to the following features. Blu-Ray C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Include the previous refresh rate and the new refresh rate applied. Up to 2048GB Answer: D Question: 552 As an experienced technician. Up to 32GB D. You would like to change the refresh rate on the display. D. Task scheduler B. Event Viewer C. you need to limit the amount of programs on startup. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. True B. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. Include the color resolution the user requested as well as the refresh rate.

Answer: C Page 115 of 193 . A customer emails to report that he receives a boot error message "OS not found". you receive a call for assistance from a customer. D. Basic Disk Partitions D. Print a test page. If the BIOS is current C. Insufficient memory for the OS B. The customer states that he is experiencing excessive heat in a laptop. What should be checked in this situation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Excessive internal display brightness is set. Remote Desktop B. The boot order in the BIOS B. What is the last course of action to take during the installation process? A. B. Answer: C Question: 557 As an experienced network administrator. Print a test page. If Plug and Play is enabled D. C. Simple File Sharing C. What is most probably the reason for that? A. C. During your working hours. D. Change the paper. Replace the fuser. D. The airflow is blocked. Perform a self-test page. Cycle the printer's power. Clean the toner cartridge. C. You talk with the customer for more information and review some examples of the printout. you are responsible for Technical Support at certways. you are asked to install a printer in the office of the Administrative Department. from which the printouts are of poor quality. B. What is the next course of action you should take? A. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. Answer: D Question: 556 You are a technical adviser in an international company. Reboot the computer. Joining a domain Answer: D Question: 554 As an experienced technician. The processor is improperly seated due to bent pins. you are sent out to troubleshoot a laser printer.

D. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. Have the user demagnetize and restart the monitor. you are responsible for Technical Support in your company. B. FTP Answer: D Question: 559 As an experienced technician. SMTP C. Set printing defaults. B. you are responsible for Technical Support at certways. 24 inches (60cm) B. They specify a source and destination port number in their packet headers.) A. B. C. C. thus ranging from 0 to 65535. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. Specify a separator page. TELNET D. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Configure the Display Settings in Device Manager. Change to a lower resolution. 16 inches (40cm) D. C Question: 562 Page 116 of 193 . Which of the following courses of action will most probably fix the problem? A. HTTPS B. How to reply? (Choose three.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Spool print jobs and start print jobs immediately. 22 inches (55cm) C. D. Configure the Display Settings on the monitor. A port number is a 16-bit unsigned integer. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are. Answer: B Question: 560 Refer to the following options. Answer: A. Which one correctly describes the maximum length of a parallel ATA cable? A. Delete ports.

Inform the customer that the technician is only trying to help. you should be familiar with the knowledge about the following printer types. Hand recognition software Answer: C Question: 565 As an experienced technician. what should a technician configure on a shared Windows XP Professional system? (Choose two). Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Answer: C Question: 563 So as to make sure the security of each user's data. What is the best response in this situation? A. B. Access the print queue and pause all print jobs. The customer also tried power cycling the network laser printer. Use the Security Center Control Panel Applet to secure resources on the shared system. B. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. D Question: 564 As an experienced network administrator. D. Restart the spooler service. C. you are responsible for Technical Support at certways. Portable face recognition reader C. Biometric fingerprint reader D. D. B. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. As an experienced technician. which course of action will you recommend the customer to take first? A. D. A. Answer: C. Reboot the computer. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 . Purchase a new USB cable. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. Answer: A Question: 566 As an experienced Network Engineer. An angry customer calls to complain that a supposedly-repaired problem is occurring again. C. Use NTFS security to secure the data files. Smart card reader B. Add multiple users in the Control Panel User Account applet. Allow the customer to continue uninterrupted and remain silent until a response is requested. you are responsible for infrastructure design and global configuration changes.

What does it refer to? A. RADIUS B. you are responsible for Technical Support in your company. Athlon C. Corona wire C. CPU seating C. What will you check first in this situation? A. WPA C. Laser B. Impact C. Ribbon cable seating Answer: A Question: 568 As an experienced technician. Fuser assembly B. Hard drive Answer: C. Thermal D. Which one can be used with the motherboard? A. As it will be advertised by default. Itanium D. you are required to configure a WAP network. RAM D. How to reply? (Choose two). it should be disabled for security reasons. Hyperthreading settings D. you are responsible for Technical Support at certways. A. SSID D. Xeon B. Pentium III Answer: B Question: 571 Page 118 of 193 . Ink dispersion Answer: A Question: 567 As an experienced technician. One of the trainees is asking you what is able to be upgraded on a laser printer. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. You are asked to troubleshoot a workstation which turns off after long term operation. Vents for blockage B. D Question: 569 As an experienced network administrator.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Refer to the following types of CPU.

Control Panel > Network Connections > Tools > Drivers B. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. Install a liquid cooling solution. The memory is defective. Answer: B Page 119 of 193 . Device Manager > Network adapters > Properties > Driver tab D. Answer: A. Answer: C Question: 573 Refer to the following printing protocols. The operating system does not support security dongles. D. Replace the side panels with mesh wires. D. B. D Question: 575 As an experienced certways technician. What is most probably the reason for that? A. C. A. D. the fans are not obstructed and the components or heatsinks have no dust.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. The hardware dongle was not installed. B. LPR D. The software was installed incorrectly. The software is not supported by the operating system. What are most probably the two reasons for causing overheating? (Choose two). There are not enough fans. My Network Places > Tools > Drivers > Update Driver C. RAW C. Remove unneeded fans. Install round IDE cabling. Which of the following correctly describes the path to accomplish that? A. you are asked to install a program which requires a security dongle. C. C. you receive a call for assistance from a customer during your working hours. B. FTP B. the program fails to work properly. What is the best course of action to take so as to accomplish that? A. Which two are valid for network printing? (Choose two). However. One or more fans are inoperable. However. He reports that his computer is overheating. A. HTTP Answer: B. The processor is too fast. C Question: 574 As an experienced technician.

AGP D. Issue prevention B. Laser C. B. Answer: B Page 120 of 193 . Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Which one prints with a carbon film or inked ribbon? A. Ink jet B. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. SATA C. C. PCIe B. you should be familiar with the knowledge about the following printer types. D. Root cause analysis D. Problem analysis C. Degauss the display and drives. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Clean out the dirt with a damp rag. Defragment the hard drive weekly. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. Clean out the dust with compressed air. False negative D. True positive B. Impact D. True negative C. What is the most dangerous error type during the configuration of biometric devices? A.

Answer: B Question: 583 Refer to the following options.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. Begin running diagnostic software and confirm findings with another technician. Laser B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Impact Answer: D Page 121 of 193 . What must you consider during that process? A. Ask open-ended questions to gather the symptoms. C. Get the customer contact information. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. run diagnostic tests. Cable C. you should be familiar with the knowledge about the following printer types. Fiber D. DDR B. Which one has the speed of PC2700? A. High voltage discharge C. SDRAM Answer: A Question: 585 As an experienced Network Engineer. Electromagnetic interference D. Radio frequency interference B. DDR2 D. Satellite Answer: D Question: 584 Refer to the following options. DDR3 C. you are responsible for Technical Support at certways. and then confirm the findings with the customer. You are going to open and work on a CRT monitor. you are responsible for Technical Support at certways. Which one would have the highest latency? A. Which one will stamp the ink onto the paper? A. A client brings a personal computer to your office to have it repaired. D. Thermal D. DSL B. B. How to get a better understanding of his issue? A. Inkjet C.

rw2%HN B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer. Remove the hard drive and destroy it. Refer to the following options. How to reply? A. Remove the memory and destroy it. Laser C. Reformat the hard drive to a clean state using the format command.1/2. Hibernate. ct23P#h~ Answer: D Question: 589 As an experienced technician. Send packets to other network devices on the LAN instructing then to enter a low power state (e. Off). SATA B. Thermal B. Resume from a low power state when it receives a network packet telling it to do so. D. you should be familiar with the knowledge about the following printer types.0 D. USB 1. B. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. C. Which one would require special paper to print? A. you are responsible for Technical Support in your company. C. Run a large magnet over the top of the hard drive several times. IEEE 1394 C. CompTIA558475 D. Inkjet D. D. SR1234ct C. Send broadcast packets over the LAN to all computers simultaneously. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. Answer: C Question: 588 Refer to the following passwords. Answer: D Page 122 of 193 . Which one is the most secure? A. B. Collect all packets that are sent to any device on the LAN.g. One of the trainees is asking you which technology supports the maximum cable length between devices.

Allow the operating system to be backed up with immunity to virus activity. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. Select the appropriate priority level for the issue. Allow all data on the hard drive to be rolled back to a previous point in time. The customer reports that his computer fails to boot completely and it keeps rebooting. C. Answer: C Question: 595 As an experienced technician. Establish a theory of probable cause. B. Compose a record which allows user authentication. Identify common issues among multiple users. C. Verify full system functionality. D. Allow the operating system to be rolled back to a previous point in time. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Answer: D Question: 592 As an experienced technician. One of the trainees in your company is asking you what would be two benefits from an active cooling system. actions. Identify the problem. you receive a call for assistance from a customer during your working hours. Track the process of the incident. Increased performance Page 123 of 193 . B. Utilize less memory B. Answer: B. Document findings. you should be familiar with the definitions of System Restore. Are you sure the power button is not stuck? D. Has the monitor been replaced recently? B. Longer chip life D. Which of the following statements most appropriately describes System Restore? A. C. Was any hardware installed since it last worked? Answer: B. A. Increased network speed C. How to reply? (Choose two). B. you are responsible for Technical Support. Were there any new software updates done? C. and outcomes. D. Allow the operating system to assigns dates so that user data files are backed up. C Question: 594 As an experienced Network Engineer. A. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two).

Safe mode with command prompt Answer: A Question: 597 As an experienced technician. D Question: 598 As an experienced network administrator. regedit Answer: B Question: 600 Page 124 of 193 . you are responsible for Technical Support in your company. fdisk D. B. However. Safe mode B. One of your colleagues has installed a new graphics driver recently. Update the Antivirus definitions. D. Which one will most effectively troubleshoot the problem? A. telnet B. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. Which of the following is able to accomplish that? A. Refer to the following boot options. However. Install the Microsoft Malicious Software removal tool. D Question: 596 As an experienced technician. USB drive D. How to reply? (Choose two). it is reported that there is no antivirus software protecting the Windows system currently. You are asked to troubleshoot this problem. Disable antivirus protection notification within Security Center. Floppy drive C. Answer: B Question: 599 As an experienced technician. You would like to configure a Windows installation for imaging multiple computers. Disable the antivirus logging in the Event Viewer. you are responsible for Technical Support at certways. sysprep C. A. Boot with repair disk C. You have successfully installed a free antivirus solution. What is an effective solution to resolve this problem? A. C. you are responsible for infrastructure design and global configuration changes. DVD-ROM Answer: C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. CD-ROM B. no display is appearing after he restarts his computer. Boot to the recovery console D. you are responsible for Technical Support at certways.

Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. What is the best solution to resolve this problem? Page 125 of 193 . 443 D. Which one would be usually associated with unencrypted web traffic? A.7GB. You notice that a CRT monitor is displaying patches of distortion when it is in use. 650MB. D. 110 B. B. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. Which one will most probably interfere with a wireless certways network? A. C. True B. Cordless telephone Answer: D Question: 605 As an experienced technician. Clean each component with an approved cleaning solution. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. 80 C. you are responsible for Technical Support at certways. Large screen television D. 9GB. Check the HCL. A. AM/FM radio B. 25GB. Perform a disk defrag. Archive old drivers. Bluetooth headset C. B. 4. C. False Answer: A Question: 604 Refer to the following devices. D.

Amount of time necessary for the UPS to run in a power outage B. B. Which of the following courses of actions will ensure that? A. What is the most effective method to install the printer on multiple computers? A. Erase the hard drive using a disk wiping program. you are responsible for infrastructure design and global configuration changes. Connect to it through a USB or IEEE 1394 cable. Connect to it via an ad-hoc wireless connection. B. We have identified the problem and we will have it back up as soon as possible. Reformat the hard drive to a clean state using the format command. Answer: C Question: 607 As an experienced network administrator. C. Answer: B Question: 606 A certways user has recently purchased a new computer. I am not the server technician so please do not take a bad tone with me. B. Degauss the monitor.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. He reports that he would like to purchase UPSs for all workstations. the server will be back up. You are sure that there is something wrong with the on-board NIC. Replace the display adaptor. There is no way to tell how long this will take. He has to make sure that there is no original hard drive data on the old computer before selling it. We believe the problem is the network interface card. He would like to sell his old computer over the Internet. Answer: B Question: 608 As an experienced technician. Hardware and software are not exact sciences. Pass all computer components near a large magnet. D. The file server was experiencing an expected outage early in the morning. We will have it back up within the hour. D. you are responsible for Technical Support at certways. Connect to it through a computer share. B. The amount of space available at each workstation to place the UPS Page 126 of 193 . What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. Reload the driver for the monitor. D. C. Is your work solely depending on the server? Try to not be upset because before you know it. Connect to it through a TCP/IP port. Answer: D Question: 609 As an experienced technician. A particular user calls to ask exactly how long the system will be down. you receive a call for assistance from a customer during your working hours. C. What is an appropriate response in this situation? A. D. Power cycle the computer. You would like to connect a printer with an integrated NIC to a Local Area Network. Run FDISK on the hard drive.

Answer: A.34. Politely ask coworker to let the user finish their explanation and focus on what the user is saying.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. B. Inform the user every step that was performed throughout the entire troubleshooting process.87.120 B.120. C. 129. DVD-ROM C. Which one belongs to class A? A. Verify full system functionality and implement preventative measures. A. Answer: D Question: 612 Refer to the following devices.65 C. What is an appropriate action to take in this situation? A. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Inform the user that the computer may not function as it did before the problem occurred. While the user is explaining the issue. B. 198.32. Sound card Answer: A. Hard disk D. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). C. actions. B Question: 614 Refer to the following interfaces. Document the system findings.45.167. D. 107.21.) A.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Which three are valid boot devices? (Choose three. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B.165 D. NIC B.207. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. 190. D. Which one can only support one device per port? Page 127 of 193 . and outcomes. The physical footprint of the UPS D. a coworker keeps on interrupting the user with an unrelated problem.

Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. you should be familiar with the knowledge about the following Windows XP Control Panel applets. SCSI C. Security Center B. Accessibility Options Answer: B. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty. The local user profile is corrupt. SSID C. you are responsible for Technical Support at certways. C.1 D. you are responsible for Technical Support in your company. C Question: 617 As an experienced technician. D. WPA key D. WEP key B. USB 1. Administrative Tools D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Socket 370 D. Socket 478 Answer: B Question: 619 Page 128 of 193 . The user selected an alternate hardware profile. MAC filtering Answer: B Question: 616 As an experienced Network Engineer. User Accounts C. Bluetooth Answer: A Question: 615 As an experienced technician. The user accidentally deleted the files. The user saved the files to a different location. What is most probably the reason for that? A. A. Slot 1 B. Socket A C. RS-232 B. Which two can be used to change a local workstation password? (Choose two). How to respond? A. One of the trainees is asking you what would be assigned to broadcast on a wireless network.

Which one would be commonly used in this case? A. Parallel port C. Which one is able to support the fastest video card? A. D. Serial port Answer: A Question: 621 Refer to the following slots. The process of removal is so complex that only those certified for repair should attempt to resolve. What is the most appropriate response? A. PCIe C. Ask the user to explain the problem and listen without interrupting the user. How to reply? A. C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. 4GB C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. you are responsible for Technical Support in your company. 8GB B. B. B. Ask the user to move so the technician can check the computer for problems. PCMCIA Answer: B Question: 622 As an experienced technician. ISA D. you are sent out to fix a printer problem. 2GB Page 129 of 193 . The customer requests you to explain the cause of the problem after you fixed the problem. Refer to the following ports. AGP B. the functionality of the rollers was impaired and therefore ceased to transfer properly. C. 128GB D. The paper jam was caused by moisture in the paper tray. Due to condensation within the lower tray assembly. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. USB port D. D. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. Standard TCP/IP port B. Answer: A Question: 623 As an experienced technician. Ask the user's coworker to confirm what the user said and verify there is a problem.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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CompTIA A+ Essentials CompTIA 220-701

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916

As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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Small wires impact and squeeze ink from a ribbon. He could print to the color network printer before. A customer emails to report that he cannot print to a color network printer anymore. he can only print to the black and white printer now. C. Which of the following descriptions most appropriately describes how it functions? A. The print spooler service needs to be restarted on the client computer. Heat from the printhead transfers an image onto the paper. B. Nobody else is experiencing the same problem and they all can print to the color printer. Heat from the printhead boils a water-based ink. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. However. you are sent out to resolve an issue for a customer. document the situation and inform the manager that the customer was not happy with the response time. 48x B. the customer is extremely annoyed about the response time as it takes four hours for a response. you are responsible for Technical Support at certways. D. Focus on completing the task in an expedited manner. Upon closure. The customer's permissions have changed and needs to be an administrator to print color. What is most probably the reason for the customer's problem? A. The DHCP service needs to be restarted on the client computer. Upon closure. C. you should know how a thermal transfer printer functions. B. Make sure the customer is aware that the current service level agreement allows for an eight hour response. 24x C. Answer: A Question: 641 As an experienced technician. However. D. You immediately respond to the dispatch. Answer: C Page 133 of 193 . document the situation and Inform management that the customers behavior was undesirable. 52x Answer: D Question: 640 As an experienced certways technician. Empathize with the customer then focus on completing the task in an expedited manner. B. C. The printer address has changed and the customer needs to remap their printer. 32x D. What is the best practice you will take to resolve the issue in this situation? A. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks. Toner sticks to photoconductive areas on a drum. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. D.

Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A.7 Answer: B Question: 645 As an experienced technician. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased. A CPU requires memory to be installed four units at a time.168. Switch C. What is most probably the reason for that? A. It keeps the new CPU from falling out of the socket. B. Modem B. A CPU has four integrated processing units. Graphics card jumpers need to be reconfigured.16 C. Which of the following correctly describes the paste? A. Which one should a technician add to a certways network so as to support full-duplex communications? A. D.1. 206.1. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. Limited amount of memory for the display adapter B.15. It prevents theft by covering the values written on the CPU. B.23 B. D. You are working on an older machine right now. Answer: D Page 134 of 193 . C.9. It assists in keeping the CPU cool. Which one is private and cannot be routed on the Internet? A.1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. A CPU has twice the cache of a dual core processor.1. Firewall D.1. you are responsible for Technical Support at certways. 8. One of the trainees is asking you what the tube of paste coming with the CPU is used for. It prevents voltage from shorting out the CPU. 192.3 D. A CPU is clocked four times faster than a normal unit. Not enough free space on the hard drive D. 176. C. Answer: D Question: 643 Refer to the following devices. The monitor needs to be replaced with a newer model. C.

you should be familiar with the knowledge about SSL technology. A customer emails to report that while pointing to the screen. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. the mouse icon will not move to the exact location on a tablet PC. A wrist strap B. Nonmetallic tools Answer: A Question: 650 As an experienced technician. Provide remote assistance to users. The print fuser will be hot. As the printer is in production. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. B. Disable plug and play in the BIOS. Page 135 of 193 . Answer: B Question: 649 Refer to the following options. Secure communications with websites. C. C. The ink carriage might move. you are responsible for Technical Support at certways. So as to resolve the problem. What is a security concern that should be taken into consideration prior to repairing the printer? A. Replace the mouse. Calibrate the touch screen. Encrypt the contents of a hard disk. What is the best course of action to resolve this problem? A. The print spooler can catch any loose clothing. D. Reinstall the mouse drivers. The laser will be hot. Unplug the laptop D. Replace the touch screen. B. you are responsible for Technical Support in an international company. B. You notice that a laser jet printer is jamming. which of the following courses of actions will you take first? A. What does the SSL technology accomplish? A. B. C. D. Prevent unauthorized login attempts. you have to have it repaired without hesitation and make it back to work immediately. Install Windows Updates. Answer: C Question: 648 As an experienced technician. A UPS C. D.

Update the firmware in LAN adapter. Which one will prevent particular devices from accessing a SOHO network? A. Either device will function properly only when the other is disconnected. Answer: D Question: 655 Refer to the following options. either or both devices will not function in some cases. Clear any removable disks from all drives and start-up PC. Control Panel>Services B. B. you are responsible for infrastructure design and global configuration changes. Install additional ribbon cables.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Display Settings>Resolution C. Activate infrared ports in the BIOS. D. However. What is an appropriate action to take in this situation? A. C. Install a Bluetooth USB adapter. Remove any incompatible hardware. D. B. enable one of the new devices in each profile.11g network connectivity to a laptop computer? A. you are responsible for Technical Support at certways. Install a wireless PCMCIA card. D. Answer: B Question: 654 As an experienced technician. DNS B. C. Upgrade the power supply. Upgrade the device drivers for both components. Create two hardware profiles. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. ISDN Answer: B Question: 656 Page 136 of 193 . MAC filtering C. Answer: C Question: 652 As an experienced network administrator. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. Safe Mode D. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Display Settings>Advanced Settings D.

Installing the fastest memory available D. Twisted-pair copper wire B. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Fiber optic D. How to reply? A. Installing more memory of the same type and speed C. Platter C. you are responsible for infrastructure design and global configuration changes. Read/write head B. Coaxial C. Cluster Answer: B Question: 659 As an experienced technician. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . Coaxial B. Which of the following solution produces the best result? A. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. MMX technology C. Fiber optic C. Sector D. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. you are responsible for Technical Support in your company. You would like to add additional memory modules. Installing the newest memory available B. Hyperthreading D. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. IEEE 1394 D. Which one will have an RJ-45 connector? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. UTP Answer: D Question: 660 Refer to the following cable types. DDR2 RAM B.

mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. Which one can be used to display . L2 cache B. Bluetooth Answer: D Question: 662 For each processor core that is physically present. C.11a B. 64-bit C. Windows Multi-user Interface Pack B.11n C. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. Windows Language Wizard C. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Upgrade formats the drive. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . Upgrade retains user settings. Clean install formats the drive. Applications need to be reinstalled with an upgrade. Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. Answer: B Question: 664 As an experienced technician. TCP/IP D. you are responsible for Technical Support. you should be familiar with the usage of the following protocols. Which of the following features will allow that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. D. 802. Windows Multilingual Interface Pack D. 802. Which one can be used to create a Personal Area Network? A. B. the operating system addresses two virtual processors. How to reply? A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. Hyperthreading D. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP.

Answer: C Question: 668 Refer to the following features. How to reply? Page 139 of 193 . Answer: A. B. three-dimensional viewer Answer: C Question: 667 As an experienced technician. He is asking you for advice on how to secure a Wi-Fi network. D. One of the trainees is asking you what would be the main difference between a virus and a worm. More devices can be powered at one time. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. Which one is true concerning the battery with nine cells rather than six cells? A. What is the next course of action to take in this situation? A. you are responsible for Technical Support at certways. D Question: 670 As an experienced technician. Document all issues. You suspect that it is necessary to reinstall the application.) A. D. findings and solutions. C. C. What does this ability refer to? A. seeing windows C. aero glass D. Use WPA encryption. Answer: B Question: 669 You are a technical adviser in an international company. you receive a call for assistance from a customer. floating bars B. you are responsible for Technical Support at certways. Perform a backup before making any changes. Establish a plan of action to resolve the problem. Higher electricity measured in volts D. What are the best solutions to secure a Wi-Fi network? (Choose three. More horsepower will be provided. During your working hours. B. Use a MAC filtering. Use a TPM Chip. Disable SSID broadcast. Establish a theory of probable cause. C. Greater duration of power availability C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate.

Windows XP Professional Page 140 of 193 . What is the best course of action to take in this situation? A. A virus self-replicates. B. D. Windows Vista Ultimate C. D. Leave the current service call to make the next service call. You are sent out to resolve the problem at the customer's site. you should be familiar with the knowledge about the following operating systems. Which one installs a default application to monitor the CPU meter on the desktop? A. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. D. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. D. What is the first course of action to take on arrival? A. B. Go to the second appointment because it is listed as priority and then reschedule the first. B. after completion. Call the next service call. Rush to finish the job. However. Call another technician who has worked with this customer in the past and inquire about any prior issues. and reschedule. Call the second customer. A worm requires user interaction. apologize. B. Stay on the current service call and arrive late on the next service call. Make the first appointment and then.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. apologize. A worm self-replicates. Answer: B Question: 672 As an experienced technician. A virus does not require user interaction. C. the service call takes longer than expected and you might miss the next service call appointment. Windows 2000 Professional B. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. C. call the second customer and explain you are running late. and go to the next service call. Answer: C Question: 674 As an experienced Network Engineer. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. What is the best course of action to take in this situation? A. and reschedule. you receive a call for assistance from a customer during your working hours. C.

C. B. Replace the video card to confirm diagnosis. Question the user to determine what has caused the video card to fail. LCD failure D. Verify that all other computer components are operating normally. gadgets D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. icons C. applets Answer: C Question: 678 As an experienced technician. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. hives B. What is a phishing attack? A. D. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. Establish an alternative diagnosis. B. C. What is most probably the reason for that? A. you are responsible for Technical Support at certways. You believe that there must be something wrong with the computer's video card after examining. you are responsible for Technical Support at certways. you should be familiar with the knowledge about online security. It refers to a person who goes through a corporations waste to see if they can use any of the information. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. Answer: A Question: 679 Page 141 of 193 . Windows XP Media Center Answer: B Question: 675 As an experienced technician. D. A customer reports that there is no picture displaying on the monitor. What is the next course of action to take in this situation? A. Answer: D Question: 677 Refer to the following options. Memory failure C. Pointing stick failure B. Which one correctly describes Windows Vista applications running in the sidebar? A.

Right-click the applications shortcut and choose Compatibility. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. Select Disable Visual Themes. you are working with older DOS or Windows applications in Windows Vist a. Right-click the applications shortcut and choose Explore. Which one is able to change the startup programs? A. The Previous Versions tab within an application shortcut's Properties D. Select Run in 256 colors. Enter the Compatibility tab and select Run in 256 colors. You notice that the text seems to be consistent in color across the entire document. Device Manager D. D. C.EXE Answer: A Question: 680 As an experienced technician. CONVERT. Enter the Compatibility tab and select Disable Visual Themes. you are responsible for Technical Support in an international company. The Compatibility tab within an application shortcut's Properties B. The printer is set in draft mode in the printer properties. Which one will best fix the problem? A. DOSKEY C. A customer reports that while he submits print jobs to an inkjet printer. Some of the inkjets are clogged in the cartridge. B. However. the technician cannot log into the customer's computer anymore after the installation. Event Viewer Answer: D Question: 682 As an experienced technician. Telnet C. Refer to the following options. Refer to the following Advanced Startup options. What is most probably the reason for causing missing detail? A. Answer: C Question: 683 Refer to the following utilities. Right-click the applications shortcut and choose Properties. you are responsible for Technical Support in an international company. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. the printout is missing part of the finer details. A certways customer has older software which needs 8-bit color depth for the purpose of running properly. D. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. The printer does not support the font on the document. Dxdiag B. Which one can be used to assist in solving certain functionality issues during your work? A. Right-click the applications shortcut and choose Properties. This printer is not capable of printing such fine details select another type of printer. msinfo32 Page 142 of 193 . B.

Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. boot. What is most probably the reason for that problem? A. you are responsible for infrastructure design and global configuration changes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Enter hard drive information manually into the Boot. APM is off. The feed roller is defective. C. Hard drive is faulty. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. The fuser unit is defective. BIOS is reporting a memory error. Enter hard drive information manually into the Autoexec. Control Panel>Hardware>Systems>Power Management>Settings D. sysedit C. You would like to install and configure a hard drive on an older system. What is the next course of action to take after the installation of the hard drive? A.ini file. CMOS battery is dead. D. C. you hear a series of beeps. B. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. B. B.bat. while powering on the computer. you are responsible for Technical Support at certways. Enter hard drive information manually into the BIOS. However.ini Answer: C Question: 684 As an experienced network administrator. D. it fails to boot or display a command prompt after the installation. BIOS>Power Menu>S11>Hibernate C. Enter hard drive information manually into the Ntldr file. Answer: C Question: 688 Page 143 of 193 . Meanwhile. msconfig D. D. the older system cannot support autodetect. The pick-up roller is defective. However. Control Panel>Power Options>Hibernate tab B. You would like to install Windows 2000 on a computer's clean hard drive. C. The toner cartridge is defective.

Power supply's fan is defective. such as wireless communications. Power supply's fan is defective. A certways network administrator replaced the bad power supply with a good one. Otherwise. you should be familiar with the knowledge about the following technologies. SMTP Page 144 of 193 . Answer: C Question: 691 As an experienced Network Engineer. DDR C. What is most probably the reason for that? A. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. C. DLT B. ESD C. However. Answer: A Question: 690 There was something wrong with the power supply in a workstation. Power supply wattage is too high. What is most probably the reason for that? A. D. RFI B. CRT D. However. FTP C. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. B. it will not power up properly. Power supply is the wrong voltage. B. A certways network administrator replaced the bad power supply with a good one. the workstation would power up properly only when a single drive is connected. SLI Answer: B Question: 692 As an experienced Network Engineer. Power supply is the wrong form factor. you should be familiar with the function of the following protocols. Power supply wattage is too low. ECC D. Power supply is the wrong wattage. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. D. VPN B. the workstation fails to power up properly. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Which one is able to establish a secure network connection across the Internet? A. Power supply is the wrong form factor.

What is the next course of action to take in this situation? A. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. What is the next course of action to take in this situation? A. Ask the customer what the issue is. Establish a theory of probable cause. Verify full system functionality. actions. You are sent out to troubleshoot the problem. actions. CRT monitor D. Answer: C Question: 697 As an experienced technician. Establish a plan of action to resolve the problem. Document findings. SSID broadcasts Answer: C Question: 694 Refer to the following devices. WEP keys C. and outcomes. LCD monitor C. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. D. The technician narrowed down the problem and designed a solution. C. C. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. MAC filtering D. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. you receive a call for assistance from a customer during your working hours. D. WPA keys B. and outcomes. NIC B. B. Test the theory to determine cause. Establish a theory of probable cause. B. Document findings. He identifies the problem after diagnosing. SNMP Answer: A Question: 693 As an experienced technician. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A.

The technician needs to map the drive. you are responsible for Technical Support in your company. Fans must be directly applied to the cooled component. heatsinks provide passive cooling. Fans provide active cooling. Document findings. C. Fans are applied with thermal compound. 128TB D. While returning to the office. Verify full functionality and implement preventative measures. actions. heatsinks do not. Ask the customer questions to identify the problem. The keyboard is faulty. B. he notices that his computer fails to respond to all key strokes and mouse movement. The system is in hibernation mode. How to reply? A. What's more. D. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. heatsinks are not. B. C. B. the power light is blinking. B. What is most probably the reason for that? A. Answer: D Question: 700 As an experienced technician. Fans provide passive cooling. Answer: A Question: 702 Page 146 of 193 . D. heatsinks provide active cooling.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 256GB B. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. Establish a plan of action to resolve the problem and implement a solution. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. The power supply has a loose connection. and outcomes. The technician needs local administrative rights. D. The technician needs domain administrator rights. 2TB C. The BIOS need to be updated. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. The operating system is corrupt. C. C. D.

D. The laptop BIOS was not updated to support external video. The AC adapter was inserted in the incorrect port. C. B. B. Configure NetBEUI settings. you are responsible for Technical Support in an international company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Windows key + Alt + M D. you are responsible for infrastructure design and global configuration changes. A customer emails to report that he connected an external monitor to his laptop computer. The monitor and laptop video cards are incompatible. The video cable connecting the monitor is loose. Download the latest drivers from the manufacturer. D. However. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). D. Windows key + L B. B Question: 704 As an experienced technician. Ctrl + alt + delete then lock computer C. Windows key + alt + delete Answer: A. A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. C. What is most probably the reason for that? A. Print out a test page. Page 147 of 193 . The adapter was rated at 50-60 Hertz. the AC adapter for his laptop computer fails to work properly. Configure the IP settings. The function key was not pressed to toggle the video output. The adapter was rated for 220-240 Volts. C. Answer: C Question: 706 A certways user is on a business trip to Europe. You would like to install a TCP/IP laser printer in certways network. A video card with at least 16MB of VRAM C. Which two are able to lock a Windows computer without logging off the user? (Choose two. What must be involved in the computer so as to accomplish that? A. A hard drive with more than 4MB of free space D. B. However. nothing displays on the monitor. you are responsible for Technical Support at certways. A CD-ROM drive B. What is the first course of action to take in this case? A. The adapter was rated for 110-120 Volts. Answer: D Question: 703 Refer to the following shortcuts. What is most probably the reason for that? A.) A.

How to effectively resolve this issue? A. Uncheck Extend my Windows Desktop in the Display Properties. Run a full anti-virus scan. C. Toggle the function key for the video display.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. What is most probably the reason for that? A. Format the drive. Perform a disk defragmentation. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. Adjust the refresh rate of the display to 72 Hertz. Physically destroy the disk platters. As there are some sensitive data on the old hard drive. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. D. Install system patches. B. The sensitivity of the touch pad is too high. you are responsible for Technical Support at certways. C. Answer: C Question: 708 As an experienced technician. only the background graphic rather than the desktop is available to see. B. A Remote Desktop session has been established on laptop. C. Install network monitoring software and perform a trace. Install anti-virus software. Store the drive next to a magnet for one hour. Remove the control circuit board from the drive. C. Change the display resolution to a lower setting. D. Encrypt all local data files. Setup user profiles. it is very important to prevent the data from being stolen. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. B. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. B. The mouse pointer software is corrupt. D. C. B. What is the most reliable approach to ensure that? A. The laptop is near a source of EMF interference. Page 148 of 193 . However. D.

B Question: 715 As an experienced certways technician. D. D. However. B. The laptop has an electrical short in the power supply. C. B. What are two appropriate courses of actions to take before installing the application? (Choose two. Post the solution on an online tech forum. you are responsible for Technical Support at certways. Answer: C Question: 714 As an experienced technician. Answer: C Question: 712 As an experienced certways technician. Launch the File and Transfer Wizard. The laptop battery is defective and needs to be replaced. You are asked to install a new accounting application that failed to be installed in the past. B. you directly purchased a new computer from the manufacturer. B.) A. The customer is using the laptop power button instead of the docking station power button. Answer: A. Decrease the size of the paging file. Read the application release notes. Though the docking station power light is on. he is able to start up his computer with the use of power cord without the docking station. Configure biometric authentication. Answer: D Question: 713 As an experienced technician. However. Run the defrag command on the system. Answer: B Page 149 of 193 . it takes a long time to display the desktop after accomplishing the initial configuration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Call the department management to document the issue. he is unable to start up his computer when it is in the docking station. D. you receive a call for assistance from a customer during your working hours. Run the chkdsk /f command on the system. A customer emails to report that he purchased a laptop computer with a docking station. What is the first course of action to take right after the problem is resolved? A. you are sent out to troubleshoot a computer error. What is an effective solution to reduce the startup time? A. D. What is most probably the reason for that? A. C. C. Remove unneeded startup applications. Describe the issue at the next staff meeting. The problem is identified after initial troubleshooting. Document the issue and the applied solution. Create a restore point. C. The laptop power cord is being used instead of the docking station power cord. Defragment the hard drive.

Provide a logical connection between a workstation and the network infrastructure.) A. A hub directs traffic between locally attached computers. It runs at processor speed. Hubs are limited to a bandwidth of 4Mbps. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system.10 belong to? A. Class D C. DLC B. Hubs only support TCP/IP protocols. D.168. Assign IP address to the workstation. Provide a physical connection between a workstation and the network infrastructure. C. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. D. B. NetBIOS Answer: B. Class B B. It runs slower than the processor speed. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. Which one does the IP address of 192. D. C. IP C. A hub broadcasts all traffic to all ports. Which two are routable? (Choose two. desktop preference as well Page 150 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. Answer: D Question: 719 As an experienced Network Engineer. B. C. you should be familiar with the knowledge about the following protocols. It runs faster than the processor speed.0. Monitor sessions between two hosts. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. Class C D. It runs at half the processor speed. B. TCP D. He would like to move all personal information and settings. including favorites.

you receive a call for assistance from a customer during your working hours. Provide copies of the files to the people named on them. C. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. Lower the pointer speed in the Mouse Control Panel applet. C. Update the drivers for the touchpad. and import it to the new system. Answer: A Question: 722 As an experienced technician. Answer: A Question: 725 As an experienced technician. Organize the user's papers into file folders. which distracts your attention during your work. you are responsible for Technical Support at certways. D. C. B. Format the hard drive and reinstall the OS. to the new computer. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. You are sent out to fix a computer issue at a user's office. From Windows Explorer. B. B. Keep the files on the portable drive and then look at them later for confidential material. you are asked to replace a defective CRT monitor. you notice that the files belong to colleague B. Discharge the CRT prior to disposal. Dispose of the monitor according to applicable environmental regulations.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. What is the best course of action to take to resolve this problem? A. D. copy the users profile from the old system to the new system. Page 151 of 193 . Use regedit to export the user data to the new system. D. Answer: B Question: 723 As an experienced technician. What is the next course of action to take to deal with the defective monitor? A. Delete the files off the portable drive once they are finished burning the disc. B. You notice that his desk is in a mess. Which of the following courses of action will accomplish that? A. Call the person that wants the disc burned and ask them if they can look at the files. What is an appropriate course of action to take in this situation? A. However. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. Disassemble the monitor to prepare disposal of parts independently. D. Update the drivers for the video card. What is an appropriate action to take in this situation? A. Use the USMT to export the data from the old system. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. Dispose of the monitor in the trash. C.

give first impression. interpret. What is an appropriate course of action to take in this situation? A. Report the issue to the user's manager and return the next day to work on the issue. C. Answer: B Question: 729 As an experienced technician. D. you are responsible for Technical Support at certways. Receive.What is the most appropriate approach to carry a CRT monitor? A. Respond by asking the caller to slow down and repeat the concern twice. Tell the user that you will return later in the day once he has cleaned his desk. Receive. D. Listen to callers concern without interrupting and being judgmental. C. Receive. What is the best course of action to take in this situation? A. Carry it with the protrusion on the back facing your body. B. put on hold. Answer: C Question: 728 As an experienced technician. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. you are unfamiliar with Page 152 of 193 . and forward. ask for help and respond. you receive a call for assistance from a customer during your working hours. B. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. D. Carry it with the screen closest to your body. Carry it by holding it upside down by the base. Receive. Answer: B Question: 727 As an experienced technician. Reset the password for them and inform them of their username. Respond by informing caller to slow down and change their attitude. providing standard permissions. What is the most effective communication method to deal with a service call? A. Follow the company's established guidelines to reset passwords. B. C. evaluate and respond. Ask the caller to call back when they are in a better mood. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. As an experienced technician. D. B. put on hold and forward. understand. Carry it by using both the power and video cords for stability. Schedule a later time to call them back once they remember their username. But the problem is that they are unable to identify their username. you are responsible for Technical Support at certways. C. you are sent out to resolve the problem. Create a new account for the user. D. C. However. Ask the user if he minds if you remove the computer from the desk to fix the issue.

Forward the customer to another technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. Page 153 of 193 . While speaking on phone with the customer. Ask the customer's permission to put them on hold. 32 volts Answer: B Question: 732 As an experienced technician. B. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. you receive a call for assistance from a customer during your working hours. 24 volts B. 12 volts C. A coworker asks you for assistance during your working hours. disabling the firewall cannot solve the issue. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. However. Update the OS with the most recent patches. Answer: D Question: 731 Refer to the following voltages. you receive another incoming call from a good friend. However. What is the next course of action to take in this case? A. B. Research online forums for assistance. You are sent out to fix this issue. Answer: B Question: 734 As an experienced technician. Which one will be accepted by most new motherboards? A. C. Email the manufacturer with the details of the issue. Answer: B Question: 733 As an experienced technician. Reinstall the firewall software. D. Replace the workstations NIC. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. C. What is the best course of action to take in this situation? A. Put the customer on hold just for a few minutes. Avoid the incoming call and call back later. Forward the customer to another technician in order to listen to the co-worker. you receive a call for assistance from a customer during your working hours. C. B. 6 volts D. you are responsible for Technical Support at certways. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. D. D. Write down error code and ask for assistance. B. What is the best course of action to take in this situation? A. you are speaking on the phone with a customer. What is the best course of action to take in this situation? A. Put the customer on hold just for a few minutes and assist the co-worker.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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CompTIA A+ Essentials CompTIA 220-701

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916

Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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Right click on the desktop. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. Create the folder in My Documents then click and drag the new folder to the desktop. The monitor driver version B. What is the first course of action to take so as to successfully boot the computer? A. you are responsible for Technical Support at certways. B. Boot into setup/BIOS and check the Graphics options. Improved registry settings C. Improved security features D. However. and select folder. Change the password frequently. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Try and keep the same password so the customer can always remember it. The power to the external displays docking station D. Use their telephone number as the WEP key. B. select new. C. Create the folder on a flash drive and then click and drag the new folder to the desktop. C. B. Boot the unit in Safe Mode by pressing Ctrl/Esc. Answer: B Question: 767 Page 160 of 193 . D. Improved performance B. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. Use the run command and type folder. D. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. Boot the unit in Safe Mode by pressing F8. Boot the unit in Safe Mode by pressing F5. C. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. If the monitor has been degaussed recently C. a customer is suffering from eye strain with the use of the external CRT display. Try not to use numbers in the password. D. What should be checked first in this situation? A.

D Question: 771 As an experienced technician. and moving pictures. You are sent out to identify the problem. VGA C. televisions. images. Its uses include monitors for computers. Page 161 of 193 . Answer: D Question: 768 A certways user would like to configure a network printer to a home network. Set the IP address to match the gateway address.0. Update or reinstall the display driver.1. A customer emails to report that his laptop occasionally reports an over temperature warning. Enable print sharing from the main computer. It is a secure website. What is an appropriate explanation to this question? A. which TWO of the following are helpful to accomplish that? A. Remove the battery and run the laptop on the external power supply. C. D. the monitor has been replaced with a new one of the same model. Answer: B Question: 770 A liquid crystal display (LCD) is a thin. and other devices. Configure the printer's IP to 127. Check to see if the monitor and computer are powered by a UPS. Which of the following courses of actions will you take as the next troubleshooting step? A. C. A customer reports that a loss reoccurs to his monitor display. What is the best recommendation to him during the configuration procedure? A. It is a popup advertisement that has been blocked. C. Run the computer until the error occurs then find where the source of the heat is. Answer: A Question: 769 As an experienced technician. you are responsible for Technical Support in your company. Ask the customer how the laptop is being used when it reports the error. It is a website where cookies are required. D. B. So as to enable the connection between an LCD monitor and a desktop. CGA B. What is the best course of action to take in this situation? A. It is a website that does not require a password to log in. instrument panels. B. flat panel used for electronically displaying information such as text. Set the printer to DHCP. B. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. you are responsible for Technical Support at certways.0. D. B. According to the report from the previous technician. Check the System Event log for over temperature entries.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. S-Video D. you are responsible for Technical Support in a large-scaled company. DVI Answer: B.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Consult the maintenance manual for the error code. A user calls to report that his improperly worked monitor has no display. Check the printer properties on the server. Hibernation C. Remove the power and check the position of the jumpers on the motherboard. replace the network card in the printer. You notice that the monitor has power. Answer: B Question: 773 As an experienced technician. Check the quick setup guide for BIOS settings. Unplug and then re-connect all cabling to the components. B. D. cycle the power on the printer and observe the boot process. moreover. After maintaining the network printer on the weekend and updating its driver. your next course of action is to: A. What is the next course of action to take in this situation? A. power off the printer. you are responsible for Technical Support in your company. you are responsible for Technical Support in your company. pauses and then repeats. which of the following is the best action for you to take? A. have the customer clear the print queue and reboot. Have each user remove and re-install the printer to update the driver. In order to determine the issue. C. Answer: C Question: 772 As an experienced technician. C. Flash the firmware on the printer to match the new driver. Ask the customer what is occurring when the display is lost. Replace the video card because there is no display. To identify the cause. check the printer for paper jams in the path. you are reported that the printer could only print in monochrome rather than in color. D. Shutdown Answer: B Page 162 of 193 . Power cycle the printer to update the driver. You notice that the printer is online but there is no light on the network card. D. you are responsible for Technical Support in your company. Sleep D. meanwhile any print jobs in the queue fails to work. B. B. Answer: C Question: 774 As an experienced technician. A user states that an error message displays on his printer. C. Answer: B Question: 775 Referring to the following power saving modes. the power light on the computer repeatedly blinks five times. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. D. Standby B.

Referring to the following options. A customer reports that the screen of his PC is completely blank. What is an appropriate recommendation for the customer to sort out the issue? A. WPA-AES C. What fails to be started during boot in this case? A. WPA D. reseat the video card. check the power cable on the monitor. try turning the monitor on/off.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. you are required to install a fingerprint scanner in a customer's laptop. you are responsible for Technical Support in your company. C. Computer Browser Answer: C Question: 779 As an experienced technician. Turn the monitor on/off. According to the customer. it shows an error of a service failure. Biometric authentication Answer: D Question: 777 As an experienced technician. Turn the monitor on/off. Which of the following security technologies should you take into consideration? A. WEP Answer: A Question: 778 As an experienced technician. which one has the highest level of security and reliability? A. D. Print Spooler D. Password authentication B. Check the video cable from the monitor to the PC. B. WPA encryption D. Smart card authentication C. IPSec Services C. check the video cable from the monitor to the PC. reseat the video card in the PC. Reseat the video card. you are responsible for Technical Support at certways. check the power cable on the monitor. WPA2 B. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . the PC is powered on and is also not in standby mode. check the video cable from the monitor to the PC. you should be familiar with the knowledge about encryption technologies. Add Hardware Wizard B. try turning the monitor on/off. Answer: C Question: 780 Referring to the following chipsets. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. whenever restarts.

You notice that the power cord is correctly connected to the computer as well as to the power outlet. 959 D. which one involves the application of a zero insertion force connector? A. you should be familiar with the function of different types of chipsets. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. DMA controller Answer: A Question: 781 As an experienced technician. D. BIOS C. BIOS C. DMA controller Answer: C Question: 782 Referring to the following chipsets. Check the power supply for voltage output. Which of the following actions should be your next step to resolve the problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Southbridge Answer: A Question: 783 As an experienced technician. C. Northbridge B. you are responsible for Technical Support at certways. Slot A C. B. Northbridge B. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. Northbridge D. 478 B. Southbridge B. Southbridge D. Check the power outlet to verify it is supplying power. Answer: A Question: 784 Referring to the following socket types. Replace the power button. Verify that the power button is plugged into the motherboard. You are reported that a desktop computer is unresponsive when a user presses the power button. DMA controller C. CMOS D. 775 Answer: A Page 164 of 193 .

Answer: D Question: 788 Referring to the following options. What is most probably the reason for this problem? A. Update the virus definitions and start a scan for viruses. B. Multi-core B. Set automatic updates to download and install. B. The printer has a faulty NIC. which two are configured for multi-threaded applications? (Choose two) A. Inform the customer of how long it might take to resolve the problem. C. you are responsible for Technical Support at certways. What is the best recommendation to accomplish that? A. Assign a password complexity policy. what will you do as the first step? A. C. and print a test page from another workstation. A user calls to report that he suddenly fails to print to a network printer. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. Dual-core Answer: A. Disable all file shares. D. D. you are responsible for Technical Support in your company. it worked fine the day before. C. The user's workstation has a faulty NIC. However. SODIMM C. Page 165 of 193 . The printer is no longer the users default printer. Set automatic updates to download only. B. B. DDR2 D. Answer: A Question: 789 As an experienced technician. You are requested to troubleshoot an issue with your customer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. Answer: A Question: 786 Referring to the following architectures. A certways user would like to automatically receive updates from Microsoft without interfering with his work. Update the network device drivers. Update the antivirus definitions. The printer has corrupt drivers. D. D. Unplug the PC and put on an anti-static wrist strap. D Question: 787 As an experienced technician. You are able to successfully ping the user's workstation and the printer. you are responsible for Technical Support at certways. C. Turn on Automatic Updates. Verify when the last time the computer was working correctly was. Turn off the firewall.

To resolve the issue. Jumper settings C. FAT16 Answer: C Question: 793 As an experienced technician. which should be selected to accomplish the task? A. Several users report that the print jobs could not succeed in printing to the local shared printer. MAC filtering Answer: B Question: 791 As an experienced technician. Referring to the following file systems. Motherboard settings D. Check the network connections. Username/password D. D. Firmware settings B. C. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. which of the following will you check first? A. Referring to the following options. Answer: B Question: 792 As an experienced technician. BIOS settings Answer: D Question: 794 Page 166 of 193 . WPA B. B. which one demonstrates a biometric security? A. FAT32 C. you are responsible for Technical Support in an international enterprise. Check the domain print server.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. Fingerprint scanner C. you are responsible for Technical support at certways. Where allows you to change the necessary boot order? A. NTFS D. you should be familiar with the knowledge about security. Check the print queue. HPFS B. A user states that his computer could not boot. Check power on the users' laptops. you are responsible for Technical Support at certways.

You notice that the software hangs during the hardware detection phase. A cable modem B. which one can be used to connect to the Internet with a telephone line? A. Which of the following options will you select to accomplish the request? A. Right-click My Computer icon. Right-click System Tray. A network interface card Answer: B Question: 798 Referring to the following power supply standards. select Properties B. Answer: A Question: 795 As an experienced technician. Right-click My Network icon. A user requests you to determine the amount of memory in a Windows XP computer. which one is developed with the aim to plug into the motherboard in a better way? A. PC/XT C. Task Manager Answer: C Question: 796 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. select Properties D. Check the boot order in the BIOS. A T-1 connection D. An asynchronous modem C. Right-click Start menu. which one can be used to trigger defrag to run when the customer logs off? A. What will you do to tackle the problem? A. C. Check the CMOS battery. Referring to the following utilities. D. ATX B. you are responsible for Technical Support at certways. you are responsible for Technical Support at certways. you are responsible for Technical Support at certways. Application Manager C. ACL D. Check the disk for scratches. Task Scheduler Wizard D. select Properties C. Check for incompatible hardware. AT Page 167 of 193 . Backup Manager B. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. select Properties Answer: B Question: 797 Referring to the following adapter cards. B.

Manually on the printer Answer: C Question: 800 As an experienced technician. Switch Answer: D Question: 803 Referring to the following network devices. you are responsible for Technical Support in your company. PPTP Answer: C Question: 801 As an experienced technician. LDAP B. RDP D. Modem D. How to answer his question? A. Port forwarding B. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. Referring to the following protocols. Bridge B. Half duplex C. Hub C. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. NTP C. From the printer properties page D. which one is commonly used for this technology? A. How will you reply? A. From the administrative tools applet B. Port mirroring Answer: C Question: 802 As an experienced technician. you are responsible for Technical Support at certways. Router Page 168 of 193 . you should be familiar with the knowledge about Windows Remote Desktop. Full duplex D. From the printers drivers C. which one allows the interconnection of networks? A. Where can you accomplish that in Windows? A. Modem B. Switch C.

B. A local printer has a small footprint and cost less money than a network printer that has a large footprint. while laser printers can be harmful to the environment. The control panel D. while the inkjet printer can only use ink cartridges. Modem D. The interface C. while an inkjet printer sprays the image on the page. Answer: C Question: 806 As an experienced technician. Hub Answer: C Question: 804 Referring to the following network devices. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. C. you are responsible for Technician Support in your company. The power supply Page 169 of 193 . A maximum of two computers can share a local printer verses unlimited users can share a network printer. How to reply? A. Switch C. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Laser printers melt the image onto the page. The writing element B. Which of the following correctly demonstrates a distinguishing characteristics of a laser.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Router B. Answer: D Question: 807 As an experienced Network Engineer. Laser printers fuse the image to the page. Which one correctly describes a difference between a local printer and a network printer? A. Laser printers use toner. D. B. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. which one not only interconnects workstations but also broadcasts the data being transmitted? A. D. Ink jet printers are safe for the environment. you should be familiar with different types of printers. while an inkjet printer fuses the image to the page. Hub Answer: D Question: 805 Refer to the following statements. inkjet. thermal and impact printer? A. C.

Which of the following could be a reasonable explanation? A. D. you are responsible for Technical Support in a large-scaled company. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. SD flash drive D. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. 800 x 640 Answer: B Question: 811 Refer to the following devices. C. 640 x 480 D. The application used to create the document is incompatible with the printer. It refers to the back up tape drive configuration. Answer: C Question: 810 Refer to the following screen resolutions. It refers to how data is distributed between multiple drives. Protect the customer's personal files and professional data. A customer is asking you what the RAID level on a computer system refers to. C. It refers to number of installed hard drives. Page 170 of 193 . SATA hard drive Answer: D Question: 812 As an experienced technician. A print job is waiting in the print queue. the printer fails to print the job. B. though it seems to queue up fine. DVD/RW drive C. Protect the equipment from abuse and misuse. What is the minimum default resolution setting supported by a computer running Windows XP? A. 1280 x 920 B. How to reply? A. D. SODIMM B. Printer configuration is incorrect. you are responsible for Technical Support in an international company. It refers to the number of partitions across multiple hard drives. Which one demonstrates a primary storage device? A. Protect the company's intellectual property and proprietary information. B. D. 800 x 600 C. Protect the person who would be directly affected in the case of a breach. A user reports that he submits a print job to a printer. B.

The output should be auto sensing from 100 to 240 Volts. The computer can run faster because of the larger power source. The output should be equal or lesser than the original power supply wattage. you are responsible for Technical Support in your company. which one is a typical I/O interface? A. One of your customers would like to buy an extra AC adapter for his laptop. C. Automatic integrated surge protection is provided through the upgrade. The output should be equivalent to the original power supply wattage.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. The addition of 3. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. How to reply? A. PS/2 port Answer: D Question: 814 As an experienced technician. What is an important recommendation concerning the output? A. D. you are responsible for Technical Support in your company. The output should be equal or greater than the original power supply wattage. Two processors installed on the motherboard B. Answer: A Question: 815 As an experienced technician. Thermal grease between the processor and the fan D. C. Automatic voltage detection between 110 and 220 voltage is provided. D. Hyper-threading technology B. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. AGP slot B. IDE drive D. B. Hyper-V technology Page 171 of 193 .3 volts of power to the computer B. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. DIMM chip C. Thermal grease between the fan and the heatsink C. Double the clock speed on a 32-bit processor C.

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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edit B. Ribbon Answer: C Question: 833 As an experienced technician. 100Mb D. ping f 189.18.5 Answer: C Question: 835 Referring to the following commands. 10Mb C.10.122. Toner D. ping a 192. Which one is used by a laser print? A. ping v 10. dir C. One B. How to answer this question? A. you are responsible for Technical Support. msconfig Answer: C Question: 836 Page 175 of 193 . you are responsible for Technical Support at certways.5 D.7 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount. Four C. regedit D.1.0. Five Answer: A Question: 832 Refer to the following consumables. Liquid ink B. Full duplex B. One of the trainees is asking you at which mode network hubs by design can run. Which of the following command will you use? A. ping t 172. Half duplex Answer: D Question: 834 As an experienced technician.11 B. Fuser C.168. You are asked to return the hostname of a specific device for a user.16. Two D. which one allows a technician to open an editor so as to adjust the Windows database? A. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A.68.

you are responsible for Technical Support in your company. C. D. Which of the following will display that? A. D. you are responsible for Technical Support at certways. What is most probably the reason for that? A. You are asked to add RAM to a customer's PC.ini file. A user reports that a printer which was fine previously could not print now. The Print Processor has been changed in Printer Properties. Answer: A Question: 839 As an experienced technician. you are responsible for Technical Support in a large-scaled company. The Use Printer Offline option is not checked. You are requested to perform a baseline on a hard drive. you are responsible for Technical Support at certways. Which of the following utilities will you apply to complete the task? A. According to the report.ini file. B. Which of the following is most probably the reason for this problem? A. MSIEXEC C. However. A customer reports that his computer booted normally. You would like to check the total RAM installed in a computer running Windows XP. The Use Printer Offline option is checked. C. The PC BIOS does not support the new RAM size. MSCONFIG was used to execute the system. but it fails to load all the services required. MSTSC Answer: A Question: 838 As an experienced technician. B. MSCONFIG D. The RAM has been inserted backwards in their slots. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules. PERFMON B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. The Printing Preferences has been changed in Printer Properties. you are responsible for Technical Support in your company. the physical printer online light is lit and the data cable is properly connected. only 1GB of RAM is recognized by the OS at startup. The monitor is not plugged into the video card. The BIOS revision is the latest version. MSCONFIG was used to enable the computer services. Answer: B Question: 840 As an experienced technician. D. Answer: B Question: 837 As an experienced technician. MSCONFIG was used to execute the win. C. MSCONFIG was used to disable the computer services. B. Which of the following will most probably result in this problem? A. System Information Page 176 of 193 .

Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A.0. Computer Management C.0 B.1 D.0. Performance Logs and alerts D. Computer Management B. Computer Management B.1 Answer: D Question: 842 As an experienced technician. Performance Logs and Alerts D. Device Manager Page 177 of 193 .0.0. you are responsible for technical support in a small business. System Properties Answer: D Question: 841 Referring to the following commands.0. What will be your answer? A. Device Manager D. Component Services C. Where could you find the Event Viewer in the computer? A. My Computer D. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A. Component Services B. Computer Management B. You would like to use Event Viewer to view the event logs on a local or remote machine. Component Services Answer: A Question: 843 As an experienced technician. Device Manager C. localhost 128.1 C. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.1.1. which one could effectively confirm TCP/IP functionality? A. ping 128. ping 127. ipconfig 127. Control Panel C. A trainee is asking you where he could find the Service Snap-in. Device Manager C.0.

You are requested to check the driver version of some components. you are responsible for Technical Support at certways. Refer to the following utilities. Which one will be started during this procedure? A. you are responsible for Technical Support at certways. Which of the following command could be used to effectively display what you would like to check? A. Startup Menu C. You would like to enter msinfo32 into the run line. System Information C. My Computer D. System Configuration B. In which of the following locations can you accomplish that? A. msconfig B. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. which of the following will be started in a computer running Windows XP? A. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Task Manager Answer: A Question: 849 As an experienced technician. System Properties D. Control Panel Answer: B Question: 847 As an experienced technician. System Configuration B. dxdiag C. System Information C. you would like to place a shortcut so that an application will run during logon. System Properties D. cmd D. Simple File Sharing Page 178 of 193 . System Tray B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Which one is available to see in the utility of the Control Panels Administrative Tool? A. msinfo32 Answer: B Question: 850 Refer to the following tools.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 10 B. 26 C. Hardware Wizard B. Simple File Sharing D. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . Hardware Wizard Answer: B Question: 852 As an experienced technician. Event Viewer C. which one will you find in the Administrative Tools Utility? A. Which of the following will you select as the answer to his question? A. Simple File Sharing D. 26 D. you are responsible for Technical support at certways. 12 C. Performance C. You are asked to set a 128-bit WEP encryption key for the router in your company. 10 B. you are responsible for Technical Support in your company. Which of the following is available to see in the Administrative Tools Utility? A. Power Options B. Power Options C. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. Hardware Wizard Answer: B Question: 851 Referring to the following tools. 12 Answer: A Question: 854 As an experienced technician. How many characters should you use in the setting? A. 28 Answer: C Question: 855 Referring to the following options. 28 D. you are responsible for Technician Support in an international company. Power Options D. Computer Management Answer: D Question: 853 As an experienced technician.

B. LCD D. 802. 16 C.11n C. you should be familiar with the knowledge about the following wireless protocols. you are responsible for Technical Support in your company. HDMI C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 8 B. Connect multiple computers to one monitor. keyboard.11g D. CRT B. Answer: C Question: 860 Page 180 of 193 . Connect multiple users to one computer. Which of the following is the best answer? A. Allow multiple users to have access to a central gateway. How to reply? A. Projector Answer: C Question: 859 As an experienced technician. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. 802. 802. Which one offers the maximum bandwidth for streaming video data? A. 10 D. A user is asking you what a KVM switch accomplishes. you are responsible for Technical Support in your company. Allow multiple computers to communicate with each other in a network.11a B. 802. 28 C. 26 Answer: A Question: 856 As an experienced network engineer. and mouse. D. 64 Answer: C Question: 857 As an experienced technician. C. 63 D.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. 8 B.

A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. CSU Answer: C Question: 861 As an experienced technician. There are no error codes or beeps either. Fan B. you are providing Technical Support for your company. Which of the following components is most probably to be defective? A. Modem D. What is the correct answer? A. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. RAM C. CPU Fan Page 181 of 193 . you are responsible for designing. CPU D. What is the most suitable option? A.INI file B. you hear a constant whining noise from it. BOOT. PXE Boot Rom C. According to the customer. Battery Answer: A Question: 862 As a network administrator. Bridge C. DSU C. Which of the following components is most probably to be defective? A. Now you have to select a device from the following to replace a hub. configuring and maintaining the network for your company. He asks you where this configuration shall be taken. Modem D. Switch B. you are responsible for Technical Support in your company. BIOS D. which one allows the conversion from digital to analog signals for communication between two different networks? A. the battery is full and his laptop is plugged in. Router Answer: A Question: 863 As an experienced technician. Processor B. Router B.

RAID 5 Answer: A Question: 866 As an experienced technician. CAT6 B. STP B. which one is generally utilized on CAT6 cable? A. RJ-45 B. RG-6 D. Which one contains a single copper wire with which a user could send and receive data? A. which have special features respectively.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Which RAID array allows a user to install two disks in a RAID array of equal size? A. Fiber C. UTP D. you are familiar with the following types of cable. Fiber C. Which one would perform the task of sending and receiving data with light? A. Which one has a foil shield inside the jacket? A. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors. ST C. Coaxial Page 182 of 193 . Hard Drive D. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. RAID 1 B. Referring to the following connectors. RAID 10 C. RAID 6 D. Optical Drive Answer: B Question: 865 The following are four types of RAID array. you know how the following types of cable function respectively. Coaxial Answer: B Question: 867 As an experienced technician. STP D.

Server C. DSL C. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. Which of the following is the best approach to recommend? Page 183 of 193 . Fiber B. STP D.11n D.11g C. Which one could use 5GHz frequency and transmit data up to 54Mb? A. Which is suitable for you? A. 802. LCD monitor D. Fiber D. DSL Answer: B Question: 872 As an experienced network administrator. He is asking you for advice on protecting the equipment. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. Cable B. Cable D. depending on the topology.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 802. UTP C. Satellite C. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. Refer to the following options. 802.11a B. UPS is not applicable to which of the following utility as it consumes too much power? A. you are familiar with the following types of wireless. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. Which one could have the fastest speed? A. Laser printer B.

Micro ATX C. FTP C. D. Uninterruptible power supply C. IDE hard drive C. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. which one will you install in a small form factor case? A. 800Mbps. Which one is an example of solid state drive? A. POP Answer: C Question: 876 Refer to the following types of drives. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 480Mbps. ATX B. Surge protector Answer: B Question: 875 As an outstanding technician at certways. SCSI hard drive Answer: C Question: 877 As an experienced technician. Which one makes use of port 110 by default? A. HTTPS B. you are responsible for Technical Support in an international company. USB thumb drive D. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . SMTP D. Grounded outlet D. B. 12Mbps. Referring to the following types of motherboard. DVD-ROM drive B. NLX D. you are familiar with the following protocols. Power strip B. 400Mbps. What is the maximum speed of data transmission? A.

Network server is not working. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. B. C. Remove and replace the network card. Fire resistant B. 10 B. Answer: D Question: 884 Page 185 of 193 . What might be the cause of this problem? A. Internet site is down. 15 C. Increases length of cable C. D. Update the device driver. the NIC link lights for that computer are not on at all. Switch is not working. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. D. What is your next course of action to take? A. you are asked to install a certways network. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. Lower latency D. What's more. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 110/120 Volts AC or 220/240 Volts AC B. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. Join the computer to the workgroup. Re-install the OS. Then you notice that a yellow exclamation mark is displayed in Device Manager. AC or DC Voltage C. 25 D. 110/120 Volts DC or 220/240 Volts DC D. Firewall is not working. He found that a computer of his network was unable to connect to Internet.

You would like to successfully boot a computer with the use of the basic devices and drivers. OS installation disk C. During your repairing. C. Which one runs first as long as a computer is powered on? A. Apologize and excuse oneself for a moment to take the call quickly outside the room. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 . Enable Boot Logging B. you are responsible for Technical Support at certways. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. NTLDR C. You also know it is her long fingernails that lead to this recurring problem. You are asked to perform a repairing job while you are waiting for an important personal call. Immediately leave and go to another room to take the call and deal with the repair later. IO. Answer: A Question: 888 As an experienced technician. How to accomplish this task? A. NTDETECT. POST Answer: D Question: 887 As an experienced technician.COM D. you are responsible for Technical Support in your company.SYS B. you are responsible for Technical Support in your company. the phone rings. Boot Mode C. NTOSKRNL B. Referring to the following actions. which one is the best to take? A. Safe Mode D. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Take the call. CONFIG. In which of the following locations can he locate the NTLDR files? A. Have the phone on vibrate before starting the repair. D. BOOT. B.INI Answer: B Question: 886 Refer to the following processes.SYS D.

What is the best method that you shall recommend? A. Check for and remove outdated components. D. the power went out briefly at home. Power strip D. Partition the drive into two physical drives making C: the OS and D: the data. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. UPS B. Hide the sensitive data from casual view using folder Properties . Encrypt the sensitive data so that it cannot be read without a key. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password. making C: the OS and D: the data. Do the repair. C. B. B. Partition the drive into two logical drives.Attributes. Do the repair with a good attitude. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. Refuse to do the repair until the client learns how to type with long fingernails. He wondered how to avoid the similar interruptions caused by short power failings. Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. Keylogger B. At the same time you have to ensure the data not being affected by the operating system related issues. Before repairing or upgrading a user's computer. but let the client know that the client will be charged extra for the same repair next time. Answer: B Question: 889 As a network administrator for certways Company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. Show the client how to put the keys back on. Answer: C Question: 890 You are an experienced network engineer in a famous communication company. D. Remove excessive dust and loose items. Biometric fingerprint scanner D. Replace all cooling fans with new ones. Larger power supply C. Front panel media lock C. B. Cover the extra power plugs not being used with electrical tape. Which method will make it possible? A. you are trying to store a sensitive data on the hard drive where the operating system is also stored. you'd better perform what kind of preventive maintenance technique? A. D. Which device will you recommend that would best solve this issue? A. C. Page 187 of 193 .

255. music and other documents.255. Answer: B Question: 896 Refer to the following network classes.255. C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. In the past two years his system was mainly used to browse the Internet and download photos. Leave it up to the client to take their own precautions. Formulate a theory. D. Class D B. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. C. Defragment the hard drive. Document the actions. Class B C. Identify the problem. What is the best course of action to take? A. Which one does the default subnet mask of 255. he found that there was no power protection being implemented. Answer: A Question: 895 You are responsible for Technical Supports in certways Company. Run CHKDSK on the hard drive. Increase the systems RAM. B. C.0 belong to? A.0. What is the next course of action to take in this situation? A. Install an uninterruptible power supply (UPS). Its system specifications were still very good. D. Class A Answer: C Question: 897 Refer to the following network classes. D. Tell the client they need to install a surge protector soon. What is the first course of action to take in this situation? A.0 belong to? Page 188 of 193 . B. Class C D. Establish a plan. Unplug the computer after testing and recommend to the client that they need to install a surge protector. After he replaced a power supply in a system. You have performed a repair for a computer and you are sure that it is working with no problem. Suggest purchasing a newer processor. Which one does the default subnet mask of 255.

Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A. Reserved IP address B. Class D C. Bridge D. Class C D. Class B C. Class C D. Class D Answer: B Question: 900 Refer to the following network classes. Class B Answer: A Question: 899 Refer to the following network classes. Class A B. Class A D. Which one does the IP address of 172. Switch B. Class B Answer: A Question: 901 As an outstanding network engineer.0. Class D Answer: B Question: 898 Refer to the following network classes. Which one does the default subnet mask of 255.0. Class C B. Class B C. Class A D.172. you know how switch. Which device is able to automatically assign a host IP address? A.30. Class A B.0 belong to? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.1 be classified? A. Static IP address Page 189 of 193 . hub and bridge function in a network respectively. Class D C.0 belong to? A.22. Class C B. Which class should the IP address of 10. Router C. router.1.

Remove the cover of the workstation case and use an ESD strap before the upgrade. Hardware Profiles Answer: C Question: 904 As a network administrator. C. Which one has the special settings. Which action should you take first before anything is done to the system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Document the core actions and inform the customer the repair has been completed. The component is disabled. you are responsible for Technical Support in your company. with which a user could modify the size of the paging file? A. Inform the customer of the steps taken during the repair and continue to the next service call. Complete a full backup of the workstation before making any upgrades. B. You accomplished the task of repairing a problem on a PC. You are sent out to upgrade a hard drive in a workstation. Upgrade the hard drive and reboot the system. Unplug the workstation and begin the upgrade. The components driver is outdated. Device Manager B. C. B. Answer: A Question: 907 Page 190 of 193 . D. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. Stationary IP address D. What shall you do next? A. The component is not installed. D. D. B. C. share this with the customer and take steps to minimize the reoccurrence. Answer: C Question: 906 As an experienced technician. Document the solution. What does this demonstrate? A. Virtual Memory D. Document the entire event. share this with the customer and take any preventative measures. Task Manager C. You notice that there is a yellow question mark beside a device on the Device Manager list. The components driver is not found. you are responsible for Technical Support at certways. Dynamic IP address Answer: B Question: 903 Refer to the following options.

Proper configuration of the BOOT. Partitioning and formatting of the hard drive D. He also states that he has configured a new cordless telephone using the 2. USB 2. 802. What is the maximum connection speed for an external hard drive? A. RAID Answer: C Question: 910 As an experienced technician. VRAM B. you are responsible for Technical Support at certways. RFI B. NTFS D.INI file B.0 C. ESD D.11n B. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802.11g wireless signal. Which of the following file systems would be their first choice that goes with this operating system? A. CMOS C. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. IEEE 1394a D. Electrical surges Answer: A Page 191 of 193 .4GHz spectrum recently. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. Which of the following should be accomplished prior to the installation? A. What is most probably the cause of this problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. EMI C. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. TPM D. CDFS B. HPFS C. Installation of the NTLDR C.

Windows Vista Business B. RDRAM C. you are responsible for Technical Support at certways. Besides. He is asking you for assistance. They have no moving parts and can tolerate vibration. Frequency C. If the printer needs a memory upgrade to print multiple documents at once C. he does not want to lose any of his files during the upgrading process. Dual-channel D. what is most important to look for? A. They are susceptible to failure typically caused by strong vibration or rough handling. When deciding which power supply unit to use. none of the documents print correctly. B. Which one is a feature of solid state drives? A. Wattage D. Hertz B. D Question: 914 As an experienced technician. C. you are setting up a new system for your customer with multiple processors and hard disk drives. If the print spooler service needs to be configured for multi-page printing D. Windows Vista Ultimate Answer: A. you provide Technical Support for a famous company. Refer to the following power specifications.) A. Windows Vista 64-bit edition C. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. A new trainee is asking you what memory type allows a user to detect and correct errors. Windows Vista Home Basic D. What operating system will you recommend him to use? (Choose two. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. What should be checked first in this situation? A. What is the correct answer? A. Double-sided B. They have a larger platter than other magnetic devices. If the printer needs a firmware upgrade to print multiple documents at once B. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. Amperage Answer: C Question: 916 Refer to the following features. A customer reports that he has sent ten different documents within an hour. Page 192 of 193 .

They require more power than other drive types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: A End of document Page 193 of 193 .