Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. Tablet C. provides access to larger hard drive partitions. as most operating systems must be extensively modified to take advantage of the new architecture. scanners. Network installation C. Factory recovery partition B. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. C. which THREE are effective for this operating system? A. provides addressing of memory beyond 4GB. USB D. provides use of more powerful video graphics accelerators. PS/2 C. Luggable B. Windows CD installation Answer: A. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. laptops. D. and is popular on laptops and desktops alike. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . and printers. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. Parallel B. B. Refer to the following installation options. Installation from Microsoft. and media centers. provides use of PCIe X16 expansion slots. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Electrostatic Discharge (ESD) C. Netbook D. including home and business desktops. Cordless phones D.com D. such as mice. web cams. B. A. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A.

Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. a client calls you and states that there is something wrong with the printer as it fails to print normally. Type II C. Thank the user for their concern ask the user open ended questions to see what they think is the problem. 3D graphics adapters? (Choose two. S2 D. A. format D. S1 C. As an experienced technician. however. Thank the user for their assistance with the problem. USB B. Which of the following expansion slots are designed for high-speed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. G0 B. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. you immediately find out the solution. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process.) A.sound cards. Type I B. During your working hours. that is. And you notice that there are many printing jobs waiting to be printed. chkdsk B. Under that circumstance. the client believes that it is necessary to reset the printer server. However. their solution did not work and inform the user that the company has personnel working on the problem. Type III D. and so on? A. C. AGP Page 5 of 193 . Type IV Answer: B Question: 23 You are an IT professional in an international company. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. how to respond to theuser in an appropriate manner? A. S4 Answer: D Question: 21 In computing. B. D. fdisk C. to clear a paper jam in the printer.

B. and disk space utilization. The hard drive is in standby mode. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A. Hard disk failure or operating system needs to be reloaded. It has a higher transfer rate than a serial connection. Laser Answer: C. convert B. C. diskpart D. D Question: 27 You are an IT professional in an international company. because they receive their print job instructions one page at a time? (Select all that apply. Which of the following is most probably the reason for that? A. It has a higher transfer rate than a parallel connection. D. format Answer: A Question: 26 Which types of printers are referred to as page printers. C. fdisk C. and workstations. PCIe Answer: B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Bubble-jet D. It allows the printer to communicate with networks. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. Daisy wheel B. ISA E. D. plus additional extensions such as security access control lists (ACL) and file system journaling. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. Dot matrix C. PCI D. servers. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. It automatically recognizes new devices. Mouse and keyboard need to be cleaned. B.reliability. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. Answer: D Page 6 of 193 . Power cord is loose.) A.

Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. BTX B. NLX C. Developing D. ATX D. Wire nut C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Laser printers C. Right-click Taskbar > Help and Support B. laptops.how to search for the information about general problems? A. Bubble-jet printers B. In Windows XP. Start > Help and Support C. Duct tape Page 7 of 193 . including home and business desktops. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. Thermal printers D. thus forming an image on the drum? A. Electrical tape B. Transferring C. resulting in better overallcooling capabilities? A. Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Masking tape D. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. and media centers. Right-click My Computer > Help and Support D. Writing B.

Page Description Language (PDL) B. -600VDC C. D Question: 35 Which of the following are page-description languages? (Select all thatapply. 0VDC D. D Question: 36 Refer to the following protocols. such are __ and__. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. Printer Control Language (PCL) Answer: B. PostScript C. On top of a component B. Heatsink Answer: C. PageScript D. CPU D. (Choose TWO) A.) A. On the outside of a heat sink C. Where is the best place to locate the thermal compound? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. IEEE 1284 B. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. In the socket of a component D. Capacitors C. Between a component and a heat sink Page 8 of 193 . which one is commonly used in computer serial ports and connected to the DB-9 port? A. +600VDC B. Fan B. IEEE 1394 D. RS-232 C. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components.

Refer to the following Internet connectivity methods.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. Ink cartridge B. Developing. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. transferring. fusing D. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. developing. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. Daisy wheel D. writing. transferring. cleaning. charging. Transferring. DSL D. Cleaning. writing. charging. Sidebar Interface B. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. writing. Four Page 9 of 193 . developing. cleaning C. Cable B. developing. charging. fusing. Task Manager C. Satellite C. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. Five B. User Account Control D. cleaning B. fusing. Charging. writing. Six C. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. Toner cartridge C. transferring.

Express Card D. SECEDIT.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. A. The top of the desk where the computer sits B. Taskbar C. Nine Answer: D Question: 44 You are an IT professional in an international company. During your working hours. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. Event Viewer B. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. eSATA and Express Card/54 are examples of hot pluggable devices. How can the administrator solve this problem? A. Shortcut Menu Answer: A Page 10 of 193 ." What's more. the prompt message also claims that"only an administrator can log on and fix this problem". SECPOL. Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. Menu Bar D. Where all of a computer's memory is stored D.MSC D. CardBay Answer: B Question: 46 What is the Desktop? A.EXE C. A tool that keeps track of all the data on disk C. A. True B. CardBus B. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. Display Properties B. PCMCIA C.

Left-clicking the mouse and double-clicking the Taskbar C. WPA2 with shared-key authentication C. computer monitors. Archive. Encryption. Under that circumstance. Read Only C. Windows Vista Business B. Indexing. Windows Vista Home Premium Page 11 of 193 . Compression Answer: A Question: 53 You have to work overtime at the factory today. WPA with shared-key authentication B. However. Hidden. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. A. Archive. Hidden. and then clicking and dragging D. WEP with shared-key authentication D. and high definition television sets that support VGA-connector devices. You are wondering if it is possible to record the documentary. System. Compression.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. Hackers have found wireless networks relatively easy to break into. What isthe safest security policy in a wireless network? A. pausing until the pointer turns into a double-headedarrow. Encryption D. 40 B. Moving the mouse pointer to the top of the Taskbar. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. System B. As a result. System. 15 C. wireless networking has many security issues. However. Read Only. Read Only.and even use wireless technology to crack into wired networks. Hidden. Hidden. Right-clicking the mouse and dragging the Taskbar to make it bigger B. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. Read Only. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. 25 D. A. Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. there is a very famous documentary showing on the TV in the evening and you don't want to miss it.

Windows XP Professional D. B. C. C Question: 55 You are a network technician in a large company. and then select the Support tab. During your working hours. Create backup jobs Answer: B. select Status. and then click on Device Manager. What is wrong with it? A. The Workstation causes the problem.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Open a command window and run net /? from the command line. Write. A. and Execute permissions C. Answer: A Question: 56 Standard permissions are ________________. The same as special permissions B. Answer: A. Which TWO of the following are your answers? A. Permissions assigned to users but not to groups D. Copy and move files C. Arriving at the user's office. select the Hardware tab. B. Open Network Connections from the control panel. Browse the Internet B. D. you notice that the printer attached to the computer fails to print locally. you are asked to troubleshoot an end user's computer. The Print Spooler causes the problem. Right click on My Computer. Only the Read. C. The Network causes the problem. select Properties. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . The Task Scheduler causes the problem. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. Change file attributes D. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop.) A. Open a command window and run ipconfig from the command line. D. right click the Local Area Connection.

B. D. Open the System control panel and choose Performance to see what process is causing the problem. and click End Task.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. Using the Shut Down command B. C. Using the Run command and typing in the name of the program D. Press Ctrl+Alt+Del to reboot the computer. A. Answer: D Question: 63 Page 13 of 193 . The new CD-ROM drive operates normally and smoothly. B. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. System control panel C. select the appropriate task. Typing cmd in the Start Run box C. D. 63 D. Taskbar B. 127 C. A. What is the next step to take after testing? A. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. Run a full system backup. 15 B. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Document their findings and the actions taken. Memory Manager D. you can start it by ________________. C. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Add more memory. Call their manager and report the status of the issue. which can connect up to __ peripherals in a daisy-chained topology. Open Task Manager.

Which TWO of the following are considered to be secure passwords? A. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. Add an infrared connection to all computers. Add a USB hub to each computer. My Computer icon B. S2 C. D Question: 64 In Windows. Add a Bluetooth connection to all computers. Contained in a text file D. video monitor and mouse? A. Enhanced Startup Disk (ESD) D. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. Contains AES encryption C. RDISK. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . C. Contains numbers and letters Answer: A. a deleted file can be retrieved using which of the following? A. Automated System Recovery (ASR) B. D. Add a KVM switch to the technician's computer. S3 D. Recycle Bin C. S1 B.EXE C. Control Panel D. Settings panel Answer: B Question: 65 There are many computers in a small office. Contains special characters B.

D. You are responsible for troubleshooting this problem. D:\i386\utilities\console C. C.sys C. C. Update the keyboard drivers. Skip loading the Registry. B. Windows XP and Windows Server 2003 operating systems. ntoskrnl . which one is helpful to define the reason for that problem? A. B. Run Windows without processing AUTOEXEC.exe B. B. During your working hours. Re-install the OS. D:\i386\tools\console D.sys Answer: D Question: 70 You are an IT professional in an international company. D:\i386\winnt32 /cmdcons Page 15 of 193 . Determine if any other users are affected by the problem. As a technician. Start Windows using only basic files and drivers. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. Under that circumstance. nt bootd . ntldr E. Press ctrl + alt + delete on the keyboard. Answer: A Question: 71 What does Safe Mode allow you to do? A. C. D. It is possible to view the installation information of the recovery console with the use of the command line path of: A. autoexec . you are asked to solve this problem for him. what is your next action to take? A. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. Determine how long before the user is due for an upgraded system. D:\i386\tools /cmdcons B. Determine how long the user has had the problem. It provides the means for administrators to perform a limited range of tasks using a command line interface.BAT and CONFIG. Boot the system without scanning drives. config. D. Refer to the following techniques. Attach an external keyboard.SYS. Determine if changes have been made that could have caused the problem. a client calls you and states that there is something wrong with his USB device as it fails to function properly.bat D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly.

Sleep timer B. B. C. Modify the BOOT. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL.EXE file? A. laptops. Paper pickup rollers Answer: B. and media centers. As an experienced technician. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A. WEP C. Return the system to the user. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. But you cannot leave right now. C. If you are asked to perform an Automated System Recovery restore in Windows XP. D. Replace the corrupted file with a new one. Reinstall Windows. Wake on LAN D. Image drum B. Transfer roller D. including: (Select THREE) A. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. which of the following is necessary? Page 16 of 193 . Boot from a startup disk and replace the file from the setup disks or CD. C.INI file to point to the backup NTOSKRNL. including home and business desktops. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval.EXE file. you immediately know what the problem is and solve the problem in a few minutes. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. Fuser C. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Verify that all other parts of the system are working properly. What should you do next? A. Recreate the problem and reapply the solution to ensure it worked properly. D.

you notice that the Serial ATA generates more heat as usual and is a little bit smelly. How to deal with this kind of problem? A. B. a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. Remove and replace the drive. Bootstrap D. Which of the following description about the virtual memory is the most appropriate? A. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. A portion of physical RAM that is mirrored to the hard drive for redundancy. By pressing Esc after the OS menu displays D. D. Answer: B Question: 80 In Windows Vista and XP. ERD disk C. Clean the drive with compressed air and continue to use it. Vendor recovery CD D. C. D. By pressing the spacebar when prompted to do so B. The maximum amount of memory a given system can potentially have. B. Attended B. Operating system CD B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. how do you access advanced startup options? A. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. Apply more thermal compound and reseat the drive. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. Data written to a disk located in a paging file that would not fit into the systems RAM. As an experienced technician. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . Existing C. Install a larger fan near the hard drive to cool the system. Flash memory used to hold temporary files before deletion. C.

Safe Mode C. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. NTOSKRNL. SCSI C. or connecting each computer in series to the next. D. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If a message is intended for a computer partway down the line. USB D. If you take issue with that please inform your supervisor. NTBOOTDD. Under that circumstance. B. Did you read the entire screen? The last sentence clearly says click to continue. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A. A message displays on the screen which allows the customer to click to continue.COM B. the easiest way to add more computers into a network is by daisy-chaining. you receive a call for assistance from a customer. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media.DLL E. In your company. A new application has been implemented to help manage and improve the network. Which of following is an input/output device and applicable in a daisy-chained network? A. HAL. Simply select continue on the message and the video should appear.EXE C. NTDETECT. Whenever he tries to pull down video clips from a website.SYS D. During your working hours. What particular website are you trying to download videos from? Are they work related? C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Bandwidth usage has become a problem. Serial Answer: B Question: 84 In Windows 2000 and XP. you are responsible for infrastructure design and global configuration changes. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. Debugging Mode E. Parallel B. Answer: D Page 18 of 193 . Step-By-Step Configuration D. Command Prompt Only B. each system bounces it along in sequence until it reaches the destination. which of thefollowing is the best response to that? A.

Refer to the following IP addresses.128 B. which utility is responsible for finding.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A. Under that circumstance. Update Manager B. Suspend C. Answer: C Question: 89 In Windows XP. As a technician. defined adifferent size or type of the network. WDS D. It creates an image of the page on the drum.10. Hibernate D. It heats up the toner so it adheres to the page. Each class.10 C. which power-saving mode will you select? A. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. It cleans the drum before a page is printed. Service Pack Manager C. business and enterprise clients. B. UAC C. and installing Windows service packs? A.18. 92. Download Manager D. 129.254. coded by the first three bits of theaddress. STIR B. D.254. After a specified period of inactivity. It charges the paper so it will attract toner. downloading. The Windows XP Professional is targeted at power users. C.16. 169. The computer should resume back to the previous state quickly. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes.1 Page 19 of 193 . you would like to configure a laptop computer running Windows XP Pro.25. Stand by B. which one belongs to the ClassC? A.

Blocking harmful network traffic D. Document findings B. 192. Denatured alcohol D. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Storing passwords C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. which can satisfy the need for: A. Incremental D. if it is used in a hotel or on an airplane. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. Hardware profile C. Complete B. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. the portable computer willautomatically connect to a wireless network.1. Driver signing D. Roaming profile B. a portable computer with a docking station is generally connected to a local wired network. Soap and water C. Which of the following feature enables that? A.168. Demineralized water B. Securing wireless access points B. Normal C. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A. however. Identify the problem Page 20 of 193 . For example.

Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. C. Power strip Page 21 of 193 . Surge protector D. Inkjet printer C. Laser printer D. you have to print the file from beginning to end once again. right click on the print job and select restart. Backup B. right click on the print job and select resume. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. Impact printer B. A. Whichof the following describes the proper steps to enable that? A. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. Double click the printer's icon. such as car rental service counters? A. you stop the execution of the printing program and correct the mistakes. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. Double click the printer??s icon.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. True B. Solar panels C. Uninterruptable power supply (UPS) B. Double click the printer's icon. Emergency Repair Answer: B Question: 98 Refer to the following printer types. B. During theprinting process. Restore Point D. D. So. right click on the print job and select properties. right click on the print job and select cancel. After that. Double click the printer??s icon. Establish a theory D. you notice that there is a grammatical error. System Restore C. which one remains in common use inbusinesses where multipart forms are printed.

especially copiers. A. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances. When you run an incremental backup on Wednesday. Dynamically assigns IP addresses for easy client configuration. services. Answer: B Question: 102 On Sunday you ran a normal backup. One power management standard for computers is: A. IRQ B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. C. Which of the following statement mostappropriately describes the function of a Domain Name System server? A. ACPI C. which files are backed up? A. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. Gigabit Ethernet B. Secures network traffic through shared key encryption. that turns off the power or switches the system to a low-power state when inactive. All files that have changed since Sunday B. All files that have changed since Tuesday D. Provides security for a network through the use of ACLs. which one transfers at the highest rate? A. IMAPI D. and on Monday and Tuesday you ran incremental backups. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. Provides resolution of host names to IP addresses. Restore point B. B. All files that have changed since Monday C. Repair point C. or any resource connected to the Internet or a private network. Bluetooth Page 22 of 193 . Rollback point D. D. Registry point Answer: A Question: 105 Take the following network types into consideration. computers and computer peripherals such as monitors and printers.

to the side of an application or desktop user interface? A. Answer: A Question: 109 In Windows Vista. Infrared Answer: A Question: 106 When you make a normal backup of your files. Once a month C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Sidebar D. Check the USB port. which of the following displays various forms of information. C. Check the printers BIOS. D. Defender B. What is the most appropriate solution to locate the right drivers? A. Add Hardware Wizard. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. System bit D. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. what does Windows clear to show that the file was backed up? A. calendar. Archive bit C. Backup bit B. Antivirus definitions do not need to be updated. Once a week B. Wi-Fi D. CPU Page 23 of 193 . Once a year D. B. it is impossible for the technician to find the installation CD. BitLocker C. Answer: B Question: 108 In general. Check the manufacturer's website. However. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. how often should you update your antivirus definitions? A. such as clock.

Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. PCIe graphics adapter D. Spilled liquid B. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 . you are responsible for Technical Support in your company. EFS C. B. what should you do to troubleshoot it? (Choose all that apply. C. Improper manufacture C. you notice a discolored area. Remove the display unit and reattach it. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. Try using an external monitor. Toner cartridge B. PGP B. RAM C. Ink cartridge C. Laser module D. What isusually a cause of this? A. Power the system off and back on. as in RAID 0. B Question: 113 As an experienced technician. D. What will your answer be? A. RAID 1. Answer: A. IPSec Answer: B Question: 114 While inspecting a motherboard. CHAP II D. The different schemes/architectures are named by the word RAID followed by a number. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. etc. Power surge D. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. Toggle the video function key.) A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. POST D. Valid working directory C. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. FTP D. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. CMOS B. with the use of multiple WAPs. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. RAID 1 D. Application will not start or load Answer: B Question: 117 In crowded downtown areas. A. RAID 0 B. BIOS C. WEP key D. IP address range B. RAID 4 C. FTPS B. General protection faults B. signal overlap becomes an issue causing interference. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. TELNET Answer: D Question: 120 Page 25 of 193 . Channel number C. which results in data errors. HTTPS C. System lockup D. A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. and modifies which programs run at startup. System lock-up Answer: A Question: 121 Refer to the following descriptions. A VPN is a secured line of communication between two points through a public network. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. ASR D. General protection fault B. Abrasive cleaning powder D. edits certain configuration files. A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Glass cleaner C. Computer Management C. Windows protection error C. False Answer: A Question: 125 Page 26 of 193 . MSCONFIG B. C. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. D. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. True B. B. and simplifies controls over Windows services? A. Illegal operation D. which one about the Virtual Private Network (VPN) is the most appropriate? A. A dry cloth B.

Illegal operation D. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. Fans B. Where could you check for troubleshooting information? (Choose all that apply. However. System lock-up Answer: C Question: 130 Page 27 of 193 .) A. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. Mercury C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two.) A. General protection fault B. if the cathode ray tube is not properly disposed of. The manual that came with the card D. Refer to the following connectors. Heat sinks Answer: A. ST C. which one is able to plug into a 56K dial-up modem? A. BNC D. High vacuum D. The video card manufacturer's website C. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. Freon D. RJ-11 B. it will cause damage. Lithium B. The server log Answer: B. Which of the following is likely to become a potential damage? A. Windows protection error C. Another computer with the same video card B. Compressed air C. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers.

DNS B. DHCP C. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. D. You plug in an xternal monitor. Answer: B Question: 133 In Windows XP. Click Start -> All Programs -> Search. B. and you ant client computers to automatically obtain IP configuration information.exe at the command prompt. Which of the following is most robably he reason for that? A. C. The video card B. Autoexec.bat B. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly. and the image on it is fine. Boot loader phase D. IP configuration server Page 28 of 193 . C. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Which type of server do you eed for this? A. The OS is not installed. Kernel loading phase C. The LCD display C. Click Start -> Search. B. Domain controller D. Left-click a directory and choose Find. how can you start a search for files and folders? A. The system is overheating. Run search. You notice hat the system operates for a few minutes prior to shutting down the system. The RAM is not seated properly. The video driver Answer: B Question: 132 You are an IT professional in an international company. which of the following phase will start next? A. D. During your orking hours. Once the POST sequence completes. What is the most likely cause of the problem? A. The motherboard D. Additional memory needs to be installed. a client calls you and states that there is something wrong with his computer.

the customer mentions another update problem occurred a few days ago. D. Before leaving he company. Run a power supply test. Apply the latest service pack. Class A B. What is an appropriate action to take before applying any diagnostics? A.226.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. What class is this ddress? A. B. Class C D. Answer: B Question: 136 You have a computer with the IP address 171. SCSI B. CSMA/CD C.18. Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company. During the roubleshooting process. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables. IDE C.1. Boot into Safe Mode. and you can only terminate the device at the end of the train? Otherwise. A. s an experienced technician. Class B C. Twisted-pair cabling B. what s the most appropriate response to that? Page 29 of 193 . Serial D. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference. Broadband coaxial cabling D. Run a backup routine. you immediately know what the problem is after the customer describes everal symptoms. C. Under that ircumstance. you receive a call from a customer and you are informed that there is something wrong ith his computer. erminating the chain rematurely can in some cases damage the devices. a customer calls you and asks you to help him with a computer problem. A. During your orking hours.

11b C. Ntbtlog. 802. Coaxial B. Sysprep. 802.txt D. Disregard the statement and continue to resolve the current issue. Wait until the customer completes their statement and explain how to resolve the current issue.3 D.inf B. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A. Ask the user about where information on that update was released. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2.4GHz adio frequency and are directly compatible with each other? (Choose all that apply.11a B. Twisted-pair copper wire D. D.ini Answer: D Question: 144 Page 30 of 193 . Bootsect. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 802. Fiber optic C. C.2 C. Boot. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A. the dial-up networking s generally supported by: A.) A.11g Answer: B.11d D. 802. State that the update has no relationship to the current issue and continue implementing a solution.1 B. 802. B.dos C. 802. 802. D Question: 143 Refer to the following Windows XP system files.4 Answer: C Question: 141 Taking the following cable types into consideration.

The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A.5 times the physical memory D. faster memory which stores copies of the data from he most frequently used main memory locations. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users. BIOS D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. Control Panel> Performance> Settings> System> Virtual Memory B. Session layer C. Page 31 of 193 . Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. 2MB B. Application layer B. In a computer running Windows XP Professional. A. HTTP B. My Computer> System> Performance> Settings> Virtual Memory D. business and nterprise clients. Which of the following uses a L1 cache to reduce the verage time to ccess memory. Telnet D. 4095MB C. HTTPS C. __ is the page file size by default.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. RAID C. and L1 cache resides in it? A. how to change its virtual memory? A. RAM B. Transport layer D. 1. Network layer Answer: C Question: 146 In a computer running Windows XP. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A.

OSI B. S/PDIF D. IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. CSMA/CA D. Remove Backlight D. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. USB 2. During your orking hours.0 B. CSMA/CD C. What will you answer him? A. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company. Remove LCD C. ISO C. CSMA/CA D. USB 1. Secure communication between a web server and browser B. Secure communication between a server and remote host C.3 connection Answer: C Question: 154 Page 32 of 193 . One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. Remove PC card adapters B. a customer calls you and is wondering what requires special attention if he wants to ship laptop.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A type of password used to secure an Ethernet 802. Token passing B. As an experienced technician. what is your recommendation so as to avoid the potential damage during ransit? A.1 C. A type of password used to help secure a wireless connection D.

Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. Mantraps C. HKEY_CLASES_ROOT B. HKEY_LOCA L_MACH INE C. Smart card D. a customer calls you and asks for assistance. There is omething wrong with a user??s computer and its system is malfunctioning. Identify the user and associated problem. D. optical drive. HKEY_USE RS D. what is your irst step to take? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. Identify the hardware make. solid state drive. C. Under that circumstance. B. Surveillance C. B. Perimeter security B. hot swappable drive. D. C. model. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. Elevate the call to a higher level of support. Biometrics B. Assign an appropriate priority for the issue. and serial number. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. network drive. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. You ask the user several uestions about Page 33 of 193 . Security zones D. During our working hours.

Biba model C. Windows Defender C. Call their manager and report the status of the issue. You explain to them that not every attack depends on implementing advanced echnological methods. a client calls for assistance. D. IDS system C. Restore the backup to a new hard drive. Answer: A Question: 160 As part of your training program. Windows Narrator B. ome attacks. Windows Sidebar D. Check the security log for error codes. The managers f this company feel that their current security measures are inadequate. Perimeter security D. take advantage of human shortcoming to gain access that should otherwise be enied. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. Social engineering B. Duringyour working hours. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. What term do you use to describe attacks of this type? A. Run a backup of the system. Clark-Wilson model D. You notice that there is something wrong with the D-ROM drive. B. Bell-La Padula model B. Update all software to determine if this corrects the problem. What is the next action to take under that circumstance? A. What is our next action to take under that circumstance? A. B. Create a checklist of the most likely issues. you explain. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. C. you??re trying to educate users on the mportance of security. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. Page 34 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. such as displaying the time and date and showing the CPU usage? A. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit.

Windows Event Viewer D. Provides security for a network through the use of ACLs. which one about the function of a firewall s the most appropriate? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Windows Defender C. MAC C. C. The Page 35 of 193 . remove and quarantine spyware and malicious application or service? A. Refer to the ollowing utilities. Develop a plan to get the drive replaced. BitLocker B. CHKDSK B. nd you are experienced in network infrastructure. BAP Answer: C Question: 168 While surfing online. B. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. security policy and business continuity. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. D. which TWO are intended to prevent. CHAP B. Syslock C. TPM D. Secures network Internet traffic through shared key encryption. passwords and credit card details. passwords. NLock Answer: A Question: 165 Refer to the following statements. Dynamically assigns IP addresses for easy client configuration. Question the user and make sure that they have not made any changes to their system recently. D. Drive Defender D. or certificates and can be used to generate values used with whole disk encryption? A. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. Resolves queries for resolution of host names to IP addresses. Data Execution Prevention Answer: B. D Question: 167 Which of the following is a chip that can store cryptographic keys.

D. Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. solid state storage is needed? A. Flash C. Retinal scanner C. DVD D. B. Fingerprint scanner D. Report the incident to the customer's manager. to ensure that the keyboard is still functioning. Document the issue including findings. ou tell the customer that it is important to place his computer in a cleaner environment. Ask another technician to verify that the findings are correct. Trojan C. Follow up with the customer at a later date. You replace the defective keyboard with a new one. Which of the ollowing action will you take as the next troubleshooting step? A. C. actions taken and the outcome. This is a type of: A. Spyware D. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. Voice recognition B. You notice that there is a lot of debris there. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". PAP Page 36 of 193 . Kerberos B. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. CD B. Phishing B.

hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. Taking the safety factor into consideration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. SCSI Answer: D Question: 175 After a careful risk analysis. IEEE 1394 D. you're expected to implement authentication solutions that reflect the increased alue of the data. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. NTFS B. the value of your company's data has been ncreased.0 B. Smart card D. Windows Me to Windows XP D. Which of the following authentication methods uses more than one authentication process for a logon? A. Accordingly. you are responsible for installing a Windows P Professional operating system for an enterprise client. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. Multifactor B. Windows NT to Windows 2000 C. Kerberos Answer: A Question: 176 As an experienced technician. Biometrics C. What should you do? Page 37 of 193 . CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. Parallel C. FAT16 C. but terminates at the last device? A. FAT32 D. USB 2. Windows 95 to Windows XP B. DAC D.

Screwdriver C. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. Right now. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Power cord Answer: C Question: 181 Refer to the following types of memory. you re asked to find out Page 38 of 193 . High-voltage probe D. Replace the power supply. MSDS C. RIMM B. the switch position changes and the system records this hange. clean the inside of the computer. This physical intrusion detection system may help computer owners detect tampering with their omputer. When the case is opened. you are responsible for infrastructure design and global configuration changes. E. Antistatic wrist strap B. CRT Answer: B Question: 183 You work as an IT professional in an international company. In your ompany. OSHA B. DDR RAM C. A. Tell the customer that it's normal for the computer to do that. Product label D. and reseat all cards and chips. SODIMM D. Boot clean. Open the cover. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. C. D. True B. which one has 168 pins? A. Replace the motherboard.

so using MAC filtering on a network permits and denies network access to specific devices. C. ACL Page 39 of 193 .) A. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. Botnet D. When you try to run winipcfg. How do you obtain the MSDS for this product? A. B. an inkjet printer cartridge that you now has an MSDS. D Question: 187 MAC addresses are uniquely assigned to each card. It's contained in the packaging of the printer cartridge. During the deployment of MAC filtering on a network. You are not legally allowed to have an MSDS for this product. Answer: A Question: 184 You are purchasing. Adware C.exe. WPA D. Dirt on the floor inside a building D. D. which of the following should you report? (Choose all that apply. A near-accident C. B. such as Internet surfing habits and sites that have been visited? A. The store is required to give you one at the time of purchase. for home use. C. WEP B. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. you eceive an rror message stating that this command is unrecognizable. D. Spyware Answer: D Question: 186 In the interest of a safe work environment. Run the ipconfig /registerdns command. Run the ipconfig /all command. Visit the website of the printer cartridge manufacturer. Which of the following method ill be helpful to determine the DNS server address? A. Water puddles in a hallway Answer: A. which of the following will be created? A. An accident B. Spam B. SSID C. Install the support tools from the Windows XP CD. Modify the path variable to include the location of winipcfg.

Username B. Key fob C. rich textures. the user says that the system crashes after the installation of a new driver for his video adapter. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . 30. Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A. 300. B.) A. Antistatic bag C.000 volts D. 3-dimensional perspective. 512MB RAM D. Smart cards D. Antistatic wrist strap B.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Take the following authentication technologies into consideration.000 volts C. advanced color mixes and animations. 3. 128MB graphics card C. Antistatic hair net Answer: A. LCD monitor B. Antistatic floor mat D. The new Aero user interface is designed to show translucent windows. Thinking for a moment.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. basic and aero. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system. 300 volts B. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A.

D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. Take it to a computer recycling center. Active Directory Restore Mode C. Social engineering B. B. C. Inform the user that the problem will be escalated to a supervisor for resolution. Trojan attack D. One day. Throw it away. which of the following response is the most appropriate? A. Answer: A Question: 196 You are responsible for Technical Support in your company. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Answer: B. security policy and business continuity.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Discharge the monitor with a high-volt probe and throw it away. a client complains that nobody helps him to solve his problem although he has called several times for two days. None of the above. This is an example of: A. C. Mantrap C. D. Inform the user that a technician will be out to resolve their problem shortly. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. Debugging Mode B.) A. Attend yearly OSHA safe work environment seminars. Provide properly maintained tools and equipment. B. Under that circumstance. There is no doubt that it goes against the company policy and you refuse to do that. C. Display an OSHA poster in a prominent location. C. Keep records of accident reports. During your working hours. Answer: D Question: 197 Page 41 of 193 . D. B. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Close existing ticket and open a new trouble ticket for the user. Inform the user that there is no record of the prior call. Last Known Good Configuration D. D.

it is possible that you can upgrade RAM only. Which TWO of the following methods are applicable? A.EXE D. RAM is the only upgrade you can perform on modern computer systems. As a network administrator. A. ipconfig C.) A. Ensure that there are no safety hazards in your path. Answer: C. you must perform a forklift upgrade on the entire system. D. you must also upgrade the CPU. dxdiag Answer: A. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. Carry monitors with the glass face away from your body.BAT B. ping B. When upgrading RAM. When upgrading RAM. True B. which of the following are good procedures to follow? (Choose all that apply. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP. C. D. you are necessary to test the connectivity between them.EXE C. Lift by bending over at the waist. A. SE TUP. WINNT. When upgrading RAM.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment. ISA Page 42 of 193 . B. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. B. D Question: 198 Two certways hosts have been added in a certways network. tracert D. C. Use a cart for heavy objects. INSTALL. WINNT32.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A.

Heat sink C. The socket has a ZIF mechanism that must be released before inserting the CPU. B. Power supply B. 802. 802. When you examine the pins of the CPU to see if they are straight. Speed D. Why are the bent pins not the original problem? A. The bent metal protrusions around the edge of a chip are not pins.11 group) which specify methods and techniques of wireless local area network operation. CPUs don't have pins. D. you find that a number of them are bent. AGP Answer: C. C. but it will not seat. Wi-Fi refers to a family of related specifications (the IEEE 802.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A. escalating requirements for quality cooling systems. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. D Question: 203 In wireless computer networking. CPUs were produced that emitted more heat than ever before. PCIe D.11n B. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. PCI C. Which one of the IEEE 802. Solid state C. you apply gentle pressure to the surface of the CPU. Case fan D.11b D.11 group transfers at the highest rate? A. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Decreased RAM Answer: B Question: 206 While installing a CPU. 802. Answer: A Page 43 of 193 . Capacity Answer: B Question: 205 In the early 2000s.11a C. Physical size B.

Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. Ad-hoc D. Page 44 of 193 . You notice that the computer fails to boot up normally and prompt messages. Inkjet Answer: D Question: 211 For modern motherboards. The hard drive has failed. B. including the motherboard and its adapters. Existing power supply connectors might not fit the new motherboard. and ease of use. The BIOS must be set to auto-detect the hard drive. B. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. such as "non system disk or disk error" display on the screen. it is recommended that you not remove the expansion boards. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. high quality of output. C. Adware B. Existing memory modules might not fit the new motherboard. What is most probably the reason for that under this circumstance? A. The user has placed a non-bootable floppy diskette into the diskette drive. Impact B. C. There is something wrong with a worker's computer and you are asked to solve the problem. the BIOS recognizes the hard drive. you should place them in antistatic containers. As you remove any electronic components. Laser C. so that you do not subject them to static. The hard drive jumpers are configured incorrectly. which statement concerning CPU and RAM configuration is most true? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. D. D. Dot Matrix D. capability of printing in different colors. When removing the motherboard. Worms C. However.

Not since the original PC has the technician been able to work inside the computer system. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. you are safe to work inside the chassis. C. regarding working inside a computer system? A. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. C. Taking personal safety into consideration. You should match the form factor of the drive or adapt it to an available drive bay or slot. You and the chassis should be grounded to the same ground. LCD display D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. which of the following best explains that? A. Maintaining power to the system while working ensures interruption-free service for the customer. what should be of your primary concern with the use of a soldering iron? A. Static or ESD damage C. B. Touch pad B. binding them securely. Due to the high revolutions at which modern hard drives spin. D. Voltage or shocks B. D. Flash drive C. Answer: A Question: 212 As a technician. As long as the LEDs on the motherboard are lit. RF or wireless interference D. except the power supply. All internal components. B. If there is something wrong with a device labeled Human Interface Device. Page 45 of 193 . Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. conductively and hermetically. You should secure the drive with at least two screws on one side and preferably two on each side. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. you must secure an external power source because the internal power supplies do not have the capacity. but power should not be supplied to the system. C. Heat or burns Answer: D Question: 213 Which of the following statements is true. are hot-swappable.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.

B. D. which of the following identifies a particular wireless network? Page 46 of 193 . Lithium ion cell C. Switching-mode power supply B. Like a hard drive. Memory B. you find that the computer does not function in the manner expected. floppy disk drives can no longer be purchased new. The operating system was distributed on two discs. Like DVD-ROM drives. Although some drives might not clearly key the receptacle for the Berg power connector. but an update on the motherboard is necessary. you must insert the connector correctly or the drive can be damaged. C. The operating system was larger than your hard drive and did not install completely. you did not make the partition bootable. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions. During formatting. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. Because it is antiquated technology. the floppy drive requires no external access. Firmware D. but you only installed one. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. It is possible to do that after due consideration. but neglected to perform a low-level format first. Which of the following is a possible cause? A. Linear power supply D. does not obstruct the engineered flow of air across internal components.25-inch form factor and must be installed in the larger drive bays. You performed a high-level format. B. Answer: C Question: 220 If there are multiple access points available. D. Chipset C. What is necessary to be updated? A. if applicable.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. floppy drives have a 5. C. You need to be sure that the routing of the drive's ribbon cable. Answer: C Question: 216 You are responsible for Technical Support in your company.

Answer: A. in safe mode. He is wondering what will happen if he starts an operating system. B Question: 222 You are troubleshooting a computer. 1. What is your next step? A. A client has purchased a new computer. It comes as a paper copy with the laptop. but he has little computer knowledge. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. Identify the problem C. Refer to the following options. IDE Hard Drive D. ISP C. such as Windows XP. C. as well as other complex electronic devices. Windows XP uses the minimum set of drivers and services to start the GUI. which TWO of the following are your answers? A. and you have just established a theory of probable cause. Hostname B. By pressing F2 while the system is booting up C. Test the theory D. Digital Video Disc B. D. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. Windows XP starts basic networking to allow for updating of drivers from the Internet. Backup Tape C. Default gateway D. which THREE will most likely be affected by a magnet? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. As a technician. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. Windows prevents successful boot and logon from updating Last Known Good Configuration. Document findings B.44MB Floppy Disk Page 47 of 193 . B. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. By pressing F1 while in Windows B.

Screen C. Backlight B. registry keys. to a previous state in the event of malfunctioning or failure? A.) A. CRT D.. etc. installed programs. Backdrop Answer: A Question: 230 Page 48 of 193 . SlotDIMM D. MiniDIMM B. Inverter C. Network diagram to prevent damaging any cables D. Inverter B. D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A. Hazardous chemicals or compounds C. C. Backdrop Answer: A. Screen D. SODIMM Answer: B. B Question: 226 Which of the following allows for the rolling back of system files. High temperature warnings and cautions B. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. Back up of the data D. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A.) A. USB copy of startup files C. MicroDIMM C. Restore Point B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. D Question: 225 Which of the following are components of an LCD? (Choose all that apply.

Internal hard drive Answer: A Question: 233 There is something wrong with your computer. B Question: 231 What type of connector does a Mini PCIe card have? A. a client calls you and states that there is something wrong with his computer. Network C. A memory chip is defective. 172 D. During yourworking hours.ini file. The user states that after an upgrade. modern operating system on a computer lacking mutable secondary storage? A. B. Which TWO of the following are most likely the reasons for that? A. 52-pin card edge B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. 100-pin stacking C. Replace the fan. 198 Page 49 of 193 . while concentrating your attention on your work on a computer. but you have no idea what??s the problem with it. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Live CD B. Answer: A. D. B. What is the best practice to troubleshoot this problem? A. Verify the voltage powering the fan. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. C. C. D. A PCI card is not correctly seated. Continue using the power supply until it fails. 72 B. Windows has a corrupt boot. the screen becomes black and the system stops responding after a series of beeps. The power supply is not connected to the system board. 100-pin card edge D. 144 C. the fan on a power supply fails to function normally in a sudden. Replace then entire power supply. Floppy D. One day. You ask the user about any recent changes to the system.

which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. SSID B. When the Bluetooth function is enabled. Bluetooth devices will need to add the security code. Class B C. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes. Class A Answer: C Page 50 of 193 . Backlight B. Backdrop Answer: B Question: 237 Refer to the following options. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options.168.10. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. Inverter C. 100-pin card edge D. the Infrared port will no longer function. 52-pin card edge B. 100-pin stacking C. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Screen D. Class C D. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. MAC filtering C. Which address class does the IP address of 194. Class D B. which one best describes a laptop communication connection? A. 802. B.25 belong to? A. If wireless security is enabled on the network.11n D. D.

Alt. ToggleKeys B. CRT B. The problem is that you are not available to delete the print job. Video card B. B. All files that have been modified in the last week D. Encryption Keys D. The user submitted the job as a priority. FilterKeys C. As an experienced technician. LED Answer: B Question: 243 You are responsible for Technical Support in your company. Motherboard C. D. All files that have been modified today Page 51 of 193 . such as Shift. The technician does not have the necessary permissions.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. C. All files that have been modified in the last two weeks C. LCD D. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. and have it remain active until another key is pressed? A. Which of the following might cause that problem? A. Once a job is submitted to the queue it cannot be removed. Network card D. you immediately know that a print job in the printing queue should be deleted so as to make it print again. Continue using the power supply until it fails. or the Windows key. B. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. CCFL C. If you were to run an incremental backup today. The job must be deleted using the printer's front panel. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. which of the following is true about the files that it would back up? A. A user's system is malfunctioning and the printer fails to print properly. Ctrl.

workstations and servers? A. Wattage and size B. Voltages and size C. DIMM C. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. Worn pickup rollers C. Dirty drum D. Wrong IP address B. Drum Answer: A Question: 246 Refer to the following memory modules. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. RIMM D. it prints only garbled text. Incorrect print drivers D. Fuser B. Broken fuser Page 52 of 193 . Defective toner cartridge B. Which of the following is likely the problem? A. SODIMM Answer: B Question: 247 You have just installed a new printer. SIMM B. Corona wire D. After it is installed. Which of the following components offers the greatest risk to technicians? A. which one has 168 pins and is designed for use in personal computers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. Worn printhead C. Refuser C. Amperage and size D.

D. The printers USB port is not compatible. The printer overheated. System Restore C. The modem is not functioning properly. installed programs. the toner does not seem to be placed on the paper. Paper transport assembly Answer: B Question: 254 As an experienced technician. If the drivers are correct and updated. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. therefore. Which assembly is responsible for permanently pressing the toner into the paper? A. what might be of the reason why they cannot be installed successfully? A. D. B. C Question: 252 Which of the following allows for the rolling back of system files. Security Center D. The printer has an obstructed paper path.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. Printer controller circuitry D. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. Transfer corona B. During printing. etc.) A. to a previous state in case of malfunctioning or failure. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer. The printer's gears are stripped. C. C. Fuser C. The user does not have the correct network drivers. B. C.. The account does not have permission to install drivers. Page 53 of 193 . Hardware Profile B. The report is not formatted to use USB. The printer is out of toner. The user does not have the correct printer driver. B. The modem is not recognized in Device Manager. Answer: B.

The printer will flash a ?¡ã51 error?¡À message. Tractor feed D. Impact feed C. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. The printer will continue to function normally. Use the fdisk command. True B. As a technician. Repartition the hard drive. C. you are responsible for solving the remaining problems. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A. Gravity feed B. Before the disposal of the old computers. The printer will flash a "-671 error" message. System Properties>Advanced>Performance Settings>Advanced B. D. The high encryption package is not installed. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. False Page 54 of 193 . System Properties>General D. Use the format command. System Properties>Advanced>Startup and Recovery Settings C. Use a low level format.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. B. Paper jams may occur because the paper may curl around the photosensitive drum. you have to make sure the security of the data. B. A. Nothing. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. C. Answer: D Question: 259 The edit command line tool is able to open a text based word processor. D. Which of the following method will be helpful to protect the data? A.

Pay to download the firmware upgrade from the manufacturer's website. Ntldr B.sys D. Answer: A Question: 261 Refer to the following registry keys. Ntbootdd. A corrupted printer driver C. papers are being printed with excessive amounts of ink. and they will send you the firmware upgrade on a CD. C. Recently. D. An overheating printer C. A bad erasure lamp D. HKEY_ CURRENT_USER D. Download the firmware upgrade for free from the manufacturer's website.) A. A faulty fuser D. A faulty ink cartridge B. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. A faulty transfer corona wire B. HKEY_LOCAL MACHINE B. Hal. Smss.exe C. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. you see residue from previous images on the output. Contact the manufacturer of the printer. Have a certified laser printer technician come to your site and install a new firmware chip. B. What is the most likely cause of the problem? A. What two things are the most likely causes of this problem? (Choose two. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. A broken cleaning blade Page 55 of 193 . HKEY_USERS C.dll Answer: D Question: 264 When you print documents on your laser printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. and the ink is smearing.

COMMAND D. Coaxial D. Generators eliminate the requirement to establish log-in attempt limitations. EDIT B. True B. A. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. Which of the following can you type to open a command prompt? (Choose all that apply. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. CAT6 B. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. When a password policy enforces complex rules. it can be easier to use a password generator based on that set of rules than to manually create passwords. OPEN Answer: B. NOTEPAD D. Generators create new passwords every time a user signs in to prevent social engineering. Generators eliminate a user's tendency to create passwords that can be a security liability. C.) A. A. RUN B. What can we benefit from a password generator? A. CMD C. EDT C. UTP C. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. D. Fiber Answer: C Question: 266 You just clicked Start -> Run. Generators extend the requirement to periodically change passwords. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Answer: D Question: 270 Page 56 of 193 .

PCMCIA D. C:\System\Windows32 C. ISA B. B. CD /D D:\ D. True B. you are responsible for infrastructure design and global configuration changes. CD\ C. A. You run System File Checker. B. In your company. C:\System32\Win B. Which of the following expansion slot is required? A. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. C:\Win\System32 D. You would like to install a cellular modem card into a laptop. D: Answer: D Question: 275 Page 57 of 193 . Run SFC /SCANNOW. Which command will get you to the root of D:? A. and then remove it from laptop. AGP 4X Answer: C Question: 274 You are at a command prompt. C. Run SFC /AUTOREPAIR. Run SFC /REPAIR. D. PCIe X16 C. CD. What do you do to make System File Checker automatically repair your system files if repair is needed? A. Answer: D Question: 273 You work as an IT professional in an international company. Run SFC /REVERT. and your current directory is C:\Windows\Temp\Files\Old.

CONVERT B. CONNECT C. a client calls you and states that his monitor is malfunctioning and the image shakes now and then. A. False Answer: A Question: 276 Take the following wireless technologies into consideration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender.0 C. CONVPART C. During your working hours. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. The client also states that all CRTs of his company are currently replaced with new LCDs. IPCONFIG B. Bluetooth 2. You cannot convert a FAT partition to NTFS. You notice that the defective monitor is an old CRT monitor. False Answer: A Question: 279 You are at a command prompt. True B. PING D. the one that has a maximum range of 9 meters (that is. True B. 30 feet) is: A.11b D. Under that circumstance. CONV D. Which command can you use to see whether you have a network connection to another computer? A. how to respond? Page 58 of 193 .11a B. and that it was not altered in transit. 802. 802. A. IP Answer: C Question: 280 You are an IT professional in an international company. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP.

Answer: D Question: 281 You are at a command prompt. B. /and D. READONLY WORK. Directly spray the vents with compressed air. You want to make a file called WORK.DOC Answer: A Question: 282 If there is too much dust in the vents. C. How to successfully perform a Windows installation on that computer? A. /? B. ATTRIB WORK.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. Create a utilities partition on the hard disk prior to OS install. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . Which command do you use to accomplish this? A. B. ATTRIB +R WORK.DOC B. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Install ceiling fans in the room. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. Ask the user what they did to cause the shaking images. /help C. Periodically clean the vents using a small vacuum cleaner. D. Press F6 when prompted to load the additional drivers. Empathize with the user and send them a nt monitor to solve the issue. D. Use a moist rag to clean the vents monthly.DOC D. Disable the system BIOS so the SATA card can take boot precedence. Inform the user of the cause of the problem and tell them the degauss the monitor. C. B.DOC C. it will cause improper cooling. Which of the following method will be helpful to prevent that from happening? A. D. ATTRIB +RO WORK. C.DOC a read-only file.

1. hold the can upside down and spray. remove all the components inside the case and spray each one separately. Case fan C.0. Which of the following IP address belongs to Class A? A. Sidebar C. What should you do? A.168. remove the cover. B. C. Leave the unit powered up so that any issues with cleaning can be immediately realized. 192. What does it most probably refer to? A. 10. D. C. Stop and restart the print spooler. hold the can upright and spray. 172.1.1 D. Delete and reinstall Windows.0. Unplug the power cable. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 . Unplug the power cable.16. Translucent B.0. but nothing is printing. D. remove all components. Aero Answer: D Question: 289 If it is defective. Processor D. B. Open Printer Troubleshooting and have it diagnose the problem. The printer is connected properly and online. UAC D. Unplug the power cable. 224.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock.0. RAM B.1 C. Delete and reinstall the printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.1 B. Answer: C Question: 286 You are sending print jobs to the printer. Answer: D Question: 287 Classful network divides the address space into five address classes. remove the cover.

RG-58 ThinNet D. Boot the system without scanning drives. A. Start Windows using only basic files and drivers. ATT RIB D.BAT and CON FIG. ERASE C. False Answer: A Question: 294 In order to delete and/or replace system files. System C. Services B. B. False Answer: A Question: 292 Which of the following are not tabs found. RG-8 ThickNet Page 61 of 193 . UNDELETE B. Run Windows without processing AUTO EXEC. True B. D.640 ft) if there is no need to take the data rate speed into consideration? A. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. CAT6 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. on the Windows Vista Task Manager? A. Processes D. A. System. CAT5e B. by default. Skip loading the Registry. True B. DELETE Answer: C Question: 295 Refer to the following cables. whose segment length is required to be 500 meters (1. C. which command do you use to remove the Hidden. and Read-Only attributes on the file before you replace the file? A.SYS. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed.

224.BAT issues D. Notify all users before unplugging the printer.0 Answer: C Question: 297 The docking station adds expansion capabilities.1 C.255. to a laptop. For example.0. A.0. as well as additional ports.0. without sacrificing the mobile computing functionality of the machine. replace the printer and then print everything that was saved. C.255.0. System files not found B. A. False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. True B.0 B. Swap file issues E. Regional Options C. Configuration file issues C. Unplug the network printer and then replace with a new printer. D. 255. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A. Delete all print jobs before replacing the printer. Save all print jobs. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.0. which of the following address will you choose as the default subnet mask for class B in a classful network? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator. Boot file issues Answer: C Question: 301 Page 62 of 193 . B.0 D. Regional and Language Options B. Answer: A Question: 300 All of the following are Windows file-related problems except __________. 255.255. 255. Locale D. AUTO EXEC.

Windows D. Encrypts data traveling across the wireless network B. Ensures that only certain devices can access the network D. Ring D. Booting D. Star B. Bus C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. A. SATA D. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. which is referred to as __________. Ensures all users physically login to the wired network C. Root C. Mesh Answer: A Question: 306 Page 63 of 193 . AGP B. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. Clocking B. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. Thrashing C. which one is able to support a new NIC if an extra network connection is established to a laptop? A. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. What can a user benefit from disabling the SSID from broadcasting on a WAP? A. SODIMM C. Program Files B.

Hijack Answer: B Question: 311 Page 64 of 193 . Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Ifconfig B. Winipcfg D. True B. Press the F8 Key D. Which port will you need to block to prevent Telnet from being used? A. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. Ipconfig C. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. ssl:// C. you decide to use your firewall to block the Telnetprotocol. Press the F2 Key B. 22 C. Press the F3 Key C. which of the following function key should be pressed to start the installation? A. There is a system that has a SATA HDD and the technician would like to install Windows XP on it. https:// B. Under that circumstance. asp:// D. what does the beginning of a site address become? A. A. 23 D. 21 B.

Ignore the call and call back afterwards.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. Telnet B. D. During your working hours. HTTPS Answer: C. You notice that among all of the other ports. DVD-RWB. C. DNS B. During the conversation. 128-bit card? B. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. which one is mainly used for storing high-definition video. port 443 and port 80 have been disabled. you receive another call from your friend. Blu-Ray D. what is the most appropriate action to take? A. FTP C. and other data as it has the largest capacity? A. Answer the call and then resume work. Step outside and answer the call. Under that circumstance. Dual-sided DVD C. What services are associated with these ports? (Choose two. D Question: 313 Refer to the following media types. HTTP D. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. 32-bit card C. Ask the customer for permission before answering the call. PlayStation 3 video games. B. 16-bit card Answer: B Page 65 of 193 . FTP C. POP3 D. a client calls you and states that there is something wrong with his computer.) A. 256-bit card D.

the loopback address of it should be 127. Inform the client the service must be rescheduled with a different technician. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. A. B. Tracert D.1.168.255. an IP address of 192. Ping B.0. Restate the issues to the customer for validation.168.11 Page 66 of 193 . Ipconfig C. A. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. Ping B. which of the following is the BEST course of action to solve the problem? A. Ask to get an interpreter to assist in the language barrier. Get a language to language conversion dictionary to help understand what is being said. D. True B. True B.1.0. If there is a language barrier between you and your customer. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. Ipconfig C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255.0.255. C. Tracert D.0.12 and a gateway of 192.0. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A. 802.

After the installation. UTP CAT-5 B. As an experienced technician. you are responsible for infrastructure design and global configuration changes. UTP Answer: C Question: 322 You work as an IT professional in an international company. RJ-11 D.) A. RJ-45 B. Last Known Good Configuration D. UTP CAT-5e C. It is still the same though you uninstalled the program. Multimode fiber Answer: B Question: 326 During your working hours. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.1x C. Bluetooth D. Safe Mode B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 802. you receive a call from a customer. ST C. which of the following action Page 67 of 193 . BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. Debugging Mode C. He states that his computer displays bluescreen errors. DNS server Answer: A. In your company. which one is generally used to terminate the end of a fiber cable? A. Default gateway D. B Question: 324 Refer to the following connector types. Which of the following allows for the rolling back of the system to a previous state before the installation? A. IP address B. UTP CAT-6 D. Subnet mask C. the computer experiences stop errors. You are asked to install a program for a laptop.

Authentication B. Default systems administrator account Page 68 of 193 . Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. SIMM D. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. DRAM B. Motherboard B. Contact the user to determine if any recent changes have been made to the computer. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. more than 4GB of RAM. C. DIMM C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. in some cases up to 128GB of RAM can be supported. Replace RAM modules and verify that all other system components are operating properly. Use Windows Recovery Console to perform a repair installation of Windows. Adapter card C. Access control D. B. A. Integrity C. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. True B. Ordinary user account B. D. Replace the motherboard and perform a system restore. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. Hard drive D.

TXT D. This type of security is an example of whichof the following? A. TV tuner card B. Physical barriers C. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media. As an experienced technician.EXE B. . which of the following will you recommend? A.SCR C. Temporary user account D.EXE C. . Video capture card Answer: A Page 69 of 193 . True B. A. Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2. .EXE D. but he is not sure which command line should be used. CONVERT. DVD media. Graphics card D. TASKMAN. Biometrics D. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. SPUNINST. Access control B. . PROGMAN.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A.DOC B. Sound card C. and CD media.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. SSID Answer: B Question: 339 You are a worker in an international cooperation. you are responsible for Technical Support in your company. but it only lasts about half an hour. During your working hours. Social engineering Answer: A Question: 338 As an experienced technician. Have employees shut down their computers before they leave and perform the calculation during their down time. Have an employee work nights to perform the shut down. Which type of attack uses more than one computer to attack the victim? A. Worm D. Answer: B Question: 340 As the security administrator for your organization. you are sure that the computers are connected to the UPS. DDoS C. you fail to accomplish them within working hours. Setup a hot site for the office so all data will be backed up. DoS B. Before leaving the office. D. which of the following suggestion will be most helpful to avoid the damage to the system? A. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. He states that the system experiences crashes and performance loss Page 70 of 193 . which is used to control access to a broadcasted wireless network by your supplied key? A. If there is an extended power outage. Logic bomb D. NAT D. so you left the computers overnight in the office so as to accomplish the tasks. closes programs. Worm C. B. You ask the user about any recent changes to the system. you must be aware of all types of attacks that can occur and plan for them. DoS B. C. As there are too many tasks for you to do. MAC B. and properly shuts down the computer. a client calls you and states that his system is malfunctioning. Install software that saves work. Refer to the following options. WEP C.

Back door D. Social engineering Answer: C Question: 343 Warm is a type of: A. Which type of attack is this most likely to be? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. Disable the device in Device Manager. C. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . malicious software that changes the user`s home page D. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Start>Settings>Control Panel>System>Hardware D. Try installing the device to a different port or slot. D. malicious software that is self-replicating and self-propagating B. malicious software that monitors Internet surfing habits C. DoS B. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Replay attack D. Which of the following best describes the appropriate steps to adjust the input levels? A. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. Download and install updated drivers for the device. Contact the vendor for an RMA. DDoS C. Which type of attack has occurred? A. Man-in-the-middle attack B. A customer would like to record audio with the use of this microphone. B. Start>Settings>Control Panel>Speech C. Which of the following action should be taken first so as to solve this problem? A. Back door attack C.

TCP ACK attack B. Which type of attack is probably occurring? A. 72-pin SIMM C. Retinal scan B. NNTP C. Man-in-the-middle attack B. RFID smartcards C. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. D Question: 350 Which packaging is used for DDR SDRAM memory? A. After looking at the log files. Encrypted passwords D. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. Worm D. Fingerprint reader Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. such as __ and __. (Select TWO) A. The server indicates that it has exceeded its session limit. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. Which type of attack is this? A. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. SMTP D. HTTP B. Virus attack D. Smurf attack C. Back door attack C. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. 184-pin DIMM D. RIMM Answer: C Question: 351 Page 72 of 193 . 168-pin DIMM B.

255. Answer: A. type in Run and then type in regedit. which of the following action will you suggest next? A. and 255. B. D. Remove the CMOS battery. A. All of the following should be plugged into the UPS EXCEPT: A. Wait until the main battery is exhausted and then remove.255. you receive a call for assistance from a customer as his computer fails to shut down or log off. True B.255. type in Run and then type in msconfig. What are they? A. B Question: 356 Page 73 of 193 . Remove the internal main battery.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. C. Double click the Computer Management icon under Administrative Tools. Right click on My Computer and select Manage.255. it still does not work. There are TWO ways to navigate to the Computer Management MMC Plug-in. Laptop AC Adapter D. Click Start. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. As an experienced technician. Monitor C.0 for Class A. True B.0. C. You ask him to remove the external power adapter and hold the power button down for fifteen seconds. Click Start.0.0. However. Answer: C Question: 353 A user locates a UPS at his desk. D. A. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255. Computer B. During your working hours.0 for Class C. Disconnect all external devices.0 for class B. False Answer: A Question: 352 You are an IT professional in an international company. B.

B. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. Go into Device Manager and enable the projector.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. D. However. it is able to connect to the network if he uses the AC adapter. Decreasing EMI D. Under that circumstance. which one transfers at the highest rate? A. you are asked to solve this problem. the new drive is able to read data disks. Although the projector is connected to his laptop and it is turned on. The power management settings on their laptop are set to disable the internal NIC. The sound card is not connected properly. there is no display showing on the screen. Which of the following is the best reason for that? A. you are asked to install a new DVD drive into a customer's computer. Use appropriate function toggle key to switch display mode. As an experienced technician. Increasing transfer rate C. DDR333 B. One day. B. DDR400 D. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. what is the primary reason for that? A. Answer: A Question: 358 You are a network administrator in your company. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. Increasing RFI Page 74 of 193 . Answer: C Question: 359 Refer to the following memory modules. but Windows Media Player fails to play back DVD movies from it. Press F1 to shift display to the projector. The drives device driver needs to be updated. the system will auto-select the projector on restart. D. PC2100 C. The laptops NIC needs updated drivers. D. C. Decreasing ESD B. What will you do to send the display to the projector? A. Decoder software needs to be loaded. After the installation. C. B. The system does not have enough RAM installed. The laptop is not receiving enough power from the battery so the battery should be replaced. The laptop is not receiving enough power from the battery so the battery should be replaced. Reboot the computer. C.

Connecting to a parallel modem B. During your working hours. you are responsible for infrastructure design and global configuration changes. 169. B. C. Printer firmware needs to be updated. RJ-45 D. However. He states that though Internet connectivity is available.0. Check the Hardware Compatibility List to see if the program is not compatible with the OS. a program still fails to connect to the network after upgrading the wireless network router. you are noticed by the balloon in the system tray that the printer is not functioning normally. As an experienced technician. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. You have purchased a new printer recently. Add an exception to the firewall for the program. SC C. D. Take the following addresses into consideration. how to effectively solve this problem? A. LC B.15 Page 75 of 193 .254. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. The computer needs to upload the print job. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. Connecting a loop-back plug D. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company. The paper needs to be replenished. D. Check for any updates to the program. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company. Run the program as a local administrator. you receive a call for assistance from a customer. The printer does not recognize the font type. Printing to an older printer C. What is most probably the reason for that? A. C. which one is most possibly assigned by it? A.

172. 802. Start>Run>Regedit D. Under that circumstance.11n D. Control Panel>Hardware Devices>Settings B. A motion sensitive web cam recording the room B. and assign it to IRQ4. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 . 802. True B. An alert at logon when an unknown user has tried to logon D.25 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. which is traditionally assigned to the COM1 serial port. it will likely cause an IRQ conflict. What might be of the benefit? A. 192. False Answer: A Question: 369 It is beneficial to have parity on a memory device. which of the following will navigate to the IRQ settings? A.1.168. Better cooling B.15 C.0. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A. Device Manager>Computer Properties C. 802. A. 802.15 Answer: A Question: 366 If one adds a modem expansion card to a system.11b B.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. An alert when the computer case has been opened C. Faster response time Answer: B Question: 370 Refer to the following options. Lower cost D.0.16. Error detection C.0. 10.11a C. which one is the most appropriate example of computer intrusion detection? A.

or Projector. A dual core CPU has two separate processing units. parses. DDR3-16000 D. DDR3-2000 C. is necessary to be entered before booting into the operating system? A. such as a CRT monitor. PC3-2000 Answer: B Question: 372 Which of the following password. Support different resolutions D. Defrag B. flat panel display. Chkdsk Answer: C Page 77 of 193 . A. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. Scandisk C. DDR-2000 B. Limited display size C. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). especially those made within the last few years. Indexing D. POST B. Limited bandwidth B. True B. C Question: 375 Which of the following collects. Higher response time Answer: B. False Answer: A Question: 374 Almost all laptops. BIOS D. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. User Accounts C. once setup. have theability to connect an external display.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A.

Coaxial D. a client calls you and states that a program which was just used the day before is missing from the system. Power supply warming or cooling C. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. ThinNet Answer: A Question: 381 Page 78 of 193 . ipconfig B. System fan is rubbing against the fans housing B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. such as audio. Under that circumstance. regedit D. msconfig C. False Answer: A Question: 380 Refer to the following cable types. which of the following question will you ask for more information? A. and input drivers? A. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. True B. UTP B. which one is applicable in a 10BaseT network? A. video. Windows 2000 Professional and Windows XP Media Center Edition. Was there a power outage since yesterday? D. A. During yourworking hours. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. Hard drive is failing D. such as Windows XP Home. Are you sure you were using that program? B. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. Fiber C.

The automatically restart feature in System Failure option is on. provide insulation around the processor. Memory is defective. Safe Mode B. Answer: C Question: 385 You work as an IT professional in an international company. you fail to accomplish that task as you are informed that the process is in use whenever you try. Answer: B Question: 382 As an experienced network technician. However. C. Disable Automatic Restart D. prevent memory vibration caused by the heatsink fan. As there is a virus in your computer. Memory mismatch. What is most probably the reason for that? A. The hard drive is faulty and needs to be replaced. Memory brand is different than the computer. After that. C. you are in charge of network infrastructure design and security policy. The system cannot connect to the network. you add a memory to a Windows operating system. Page 79 of 193 . However. B. you are attempting to uninstall this malicious software. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. protect the CPU from direct contact with the heatsink.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. msconfig D. you are responsible for infrastructure design and global configuration changes. The customer states that his computer experiences a stop error. provide thermal transfer from the CPU to the heatsink. D. ping C. the System BIOS only reports the original memory amount at startup. Debugging Mode C. The system does not have enough free hard drive space. One day. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. D. the computer is malfunctioning and reboots periodically. B. telnet B. which of the following is a diagnostic mode of a computer operating system and should be used? A. B. Which TWO of the following are most probably the reasons for that? A. C. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. In your company. So as to boot up your system.

A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. C. it will slow down your computer at startup. What is the most probably reason for that? A. Event Viewer D. B. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Answer: C Question: 387 Optical recognition. Tape B. Start > Control Panel > System C. Net stop B. The computer is placed in a copier room and it has been performing normally for years. Memory size needs to be adjusted in Device Manager. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. Blu-Ray C. Answer: A. True B. voice recognition and fingerprint reader are forms of biometric authentication. Improper ventilation from dust buildup inside the computer. B Question: 386 A customer purchased a computer three years ago. Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. D. MSCONFIG Answer: B. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. Floppy D. Registry C. Power supply on the computer is going bad. Recently. Electromagnetic interference due to the copy machine in the room. Power supply to the room is not great enough for both the copy machine and the computer. Start > Control Panel > Printer icon B. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Right-click on the printer's icon and select Properties D. there has been something wrong with the computer as it shuts down in a continuous loop.

AT C. most notably the TCP and the UDP. True B. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. HTTP C. C. Baby AT D. a client calls you and states that there is something wrong with his computer. To allow the power supply to operate at different voltages B. False Page 81 of 193 . To change the voltage coming from the wall D. Use non-technical terms. Use email so that everything is in writing. Use technical jargon. ATX B. Such an endpoint is known as a port and the identifier is the port number. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. To change the output voltage to meet the needs of the motherboard C. which of the following should you pay more attention? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. While explaining the problem to him. NLX Answer: A Question: 394 In computer networking. During your working hours. you immediately know what the problem is after the client describes several symptoms. Refer to the following protocols. use a numerical identifier for the data structures of the endpoints for host-to-host communications. FTP B. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. the protocols of the Transport Layer of the Internet Protocol Suite. but also other protocols. D. SMTP D. A. As an experienced technician. B. Use the proper acronyms. which one typically uses port 80? A.

Call the customers scheduled that day and reschedule all the appointments to different days. and make the repairs as quick as possible to try to catch up on the schedule. Open the case and determine the cause of the noise. You ask the user about any recent changes to the system. However. C. but he fails to do that on time. the Windows Experience Index (WEI) generally measures: A. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. the reliability and speed of search indexing.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. VPN C. explain the reasoning to the client. C. Attempt to replicate and verify the issue. Go to the first scheduled appointment late. As an experienced technician. the speed and available bandwidth of Internet connections. Verify that the user has not made any OS changes. HTTP Answer: B Question: 397 You are an IT professional in an international company. Check the BIOS for temperature changes. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. he still has many other tasks to accomplish. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. you think there might be multiple problems after the client describes several symptoms. which of the following action will you take first? A. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. WAN D. During your working hours. C. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. B. D. remaining hard disk storage space. a performance value of system components. Page 82 of 193 . D. Under that circumstance. D. Skip the first appointment. B. B. FTP B. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call.

D. B. Subsequently. Replace communications cable. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. effectively doubling maximum data throughput to__ Mbps.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. However. Tell the customer that the operating system is corrupted and must be reinstalled. the client is a Chinese and the language on the workstation is also Chinese. A. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones. Answer: B Question: 405 Page 83 of 193 . 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. Change the language and complete the service call. NAT routing C. WEP encryption D. Explain that the issue can not be resolved because you do not understand the language. what is your next step to take? A. During your working hours. Under that circumstance. B. D. 800Mbps D. C. Check to the correct type of paper is being used. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. Add additional memory to the printer. C. True B. 300Mbps C. Ask the customer if you can change the language. MAC filtering B. what will you recommend under this circumstance? A. a client calls you and asks if you can help him. Change the toner cartridges. 400Mbps B. a 3 Gbit/s signaling rate was added to the physical layer. You are an American and speak English as your mother language. As an experienced technician.

It was printing normally the day before. C. B. Which of the following is most probably the reason for that? A. As an experienced technician. when a worker prints some documents during lunchtime. C. B. D. You are asked to replace thirteen 21 CRTs with 19 LCDs. and checked the ink levels in the morning. D. Wear anti-static wrist straps to prevent ESD in the new monitors. Spooler service needs to be restarted. Take personal safety into consideration. The CPU has dislodged from its socket. As an experienced technician. Wear a back brace when lifting and carrying the CRTs to the storage room. The monitor has failed. D. C. However. What does the second partition most probably refer to? A. The worker remembers that he re-filled the paper tray as it was empty. A recovery partition put there by the manufacturer. The computer beeps at startup and no display shows on the screen. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. which of the following action will you take first? Page 84 of 193 . Space set aside by Windows for use by the virtual memory swap file. B. Wrong type of paper is being used for this printer. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. Which of the following is the primary reason for the smearing problem? A. C. Answer: D Question: 409 There is a brief power outage during working hours. D. the printer has a problem with images smearing on the page. Recycle the monitors after removing the capacitors for use in other monitors. you ask the worker about any changes to the printer. you are responsible for infrastructure design and global configuration changes. The operating system is corrupt. A potentially dangerous virus has been downloaded onto the system. In your company. Space reserved by the drive manufacturer for firmware. B. Answer: C Question: 407 There is something wrong with a customer??s computer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. After that. It is necessary to move the monitors to the storage room which is on the other side of the building. Then it suddenly turns off followed by a series of beeps. Answer: B Question: 408 You work as an IT professional in an international company. The printer drivers need to be rolled back to a previous version. which of the following measure is recommended to take? A. The hard disk drive has failed. Too many pages are being sent to the printer at one time.

C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Have the user power off for five minutes then restart the system. Daughterboard D. but he has no idea how to get to the Services MMC Plug-in. Socket A C. Click Start>Run and then type in regedt32. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Have the user check external drives for media. Socket 370 D. open Administrative Tools. preventing an electronic short? A. Boot into BIOS and check the hard drive status. D. B. such as Transmission Control Page 85 of 193 . D. Plenum C. Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. Run a check disk operation on the hard drive. C. C. Slot 1 B. Click Start>Run and then type in services. double click on the Services icon. Screws B. What are they? A. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. Open Control Panel. Standoffs C. Click Start>Run and then type in regedit.msc. you provide TWO solutions for him. UTP B. As an experienced technician. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. thereby. Coaxial D. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. Answer: B.

you are required to configure a WAP network. it should be disabled for security reasons. Failed fan B. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A. PCIe B. thus ranging from 0 to 65535. SATA C. WPA C. Failing hard drive Answer: D Question: 419 Page 86 of 193 . TELNET D. System clock feature C. ZIF C. HTTPS B. What does it refer to? A. SSID D. AGP D. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. LPGA D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). A port number is a 16-bit unsigned integer. Socket 479 B. They specify a source and destination port number in their packet headers. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. As it will be advertised by default. SMTP C. SPGA Answer: B Question: 416 As an experienced network administrator. Under powered fan D. RADIUS B. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A.

C. RJ-11 Page 87 of 193 . The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Socket 370 D. Slot 1 B. RAM C. Socket A C. DNS C. ROM Answer: A Question: 420 You are a network technician in a large company. it is necessary to be familiar with the frequently-used network configurations. D. Hard drive B. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. D Question: 423 You want to plug a keyboard into the back of a computer. Under that circumstance. As an experienced technician. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A. However. a client calls you and states that there is something wrong with his computer. Which style of port is the PS/2? A. You know that you need to plug the keyboard cable into a PS/2 port. IPX/SPX B. During your working hours. what is the best practice for you to do? A. NetBEUI D. you immediately know what the problem is and even the solution after the client describes several symptoms. and it does not lose its data when power is removed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. DHCP Answer: B. A. Which TWO of the following are components of the TCP/IP network configuration? A. Internal cache memory D. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. the client keeps talking to you about all the other symptoms.

Read/write head B. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. Recent provider upgrades have changed the wireless specification from 802. C. The wireless network card has been disabled by the hardware switch. after the cleaner left. Host adapter D. C. Sector D. Controller B. MAC filtering is preventing the computer from connecting to the network. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day. However. The wireless network is not properly configured. The default printer is out of paper or offline. B. DE9 C. D. CPU C. the worker there hears a series of beeps coming from under the desk. as opposed to being mounted on a daughter card? A. The speaker wires were disconnected while cleaning. DIN 5 D. However. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. their laptops fail to access the home wireless network and no network is available right now. B. A new security update is available for download. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . D. one day.11n.11a to 802. As an experienced technician. What might be of the problem? A. The UPS is disconnected from the wall. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. Platter C. what is the most possible reason for that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.

Run an alignment page. Refer to the following methods. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Memory cards C. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. Controller C. the printed materials coming from the printer seem to be fuzzy. RFI B. high quality of output. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. and ease of use. A color inkjet printer is attached to a computer. They are the most common type of computer printer for the general consumer due to their low cost. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. Replace all of the print cartridges. 2TB C. B. Send a test page to the printer. such as wireless communications. Hard disk D. 128TB D. which one is most helpful to solve this problem? A. D. ESD C. C. Drive interface B. Thumb drives B. However. Optical drives Answer: C Page 89 of 193 . Power cycle the printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 256GB B. CRT D. Solid-state drives D. capability of printing in different colors.

a client calls you and states that there is something wrong with his laptop. Under that circumstance.exe or regedt32. Import registry file D. How to enable that? A. D. 1. what is your suggestion during laboratory building process? A. 360KB B. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . Cable management to avoid trip hazards B. performing backups of the registry before editing it is highly recommended. You notice that the system boots up but nothing displays on the laptop screen. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A.exe in the Windows directory. 720KB C. Electrical safety with the extra network cables D. It is still the same though you plug in an external monitor. careless registry editing can cause irreversible damage. Replace the LCD inverter. The display shows on the monitor other than the on the laptop. Replace the video card inside the laptop.44MB D. The star topology reduces the chance of network failure by connecting all of the systems to a central node. Thus. If someone would like to build the same laboratory as yours. C. what is your first action to take so as to solve this problem? A.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. the switch and another fourteen wired personal computers form a graph with the topology of a star. In your laboratory. Number of fans located in the room so system does not overheat C. Make sure the laptop display is enabled. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. Save registry file C. Make sure the OS has the latest video drivers installed. there is a central switch available. During your working hours. However. 2. Export registry file B. Thus. which acts as a conduit to transmit messages.

Single-sided. DC out C. and moving pictures. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. DC out D. Error-correcting codes are used in computer data storage. Ability to use varying levels of voltage for power saving B. immediately after powering down the system. instrument panels. which TWO of the following are helpful to accomplish that? A. Ability to detect and correct single bit errors in memory D. single-layer Blu-ray disc C. which one accurately represents the input and output. DC in. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. DVI Answer: B. The device can be swapped while still hot. of power supplies and AC adapters? A. So as to enable the connection between an LCD monitor and a desktop. AC in. Double-sided. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings. C. flat panel used for electronically displaying information such as text. images. VGA C. Double-sided. CGA B. D. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. AC out B. B. DVDs and in dynamic RAM. AC in. single-layer DVD-R D. Care must be taken when swapping the device because it can be hot to the touch. and other devices. AC out Answer: C Page 91 of 193 . Ability to detect hardware incompatibilities and resolve them C. Double-sided. Its uses include monitors for computers. televisions. DC in. The device can be removed with power applied after the device is properly stopped in the operating system. for example CDs. Power does not need turned off before the device is inserted or removed. double-layer DVD+R B. respectively.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. S-Video D.

+5VDC D.0Mbps. +3. What are they? A. What is the best answer to that? A. Before leaving the Repair Center. Ask the customer when they would like to have the work completed. +110VAC H. The technician will get back to them as soon as possible.5Mbps. E. Recently. the customer is anxious to know when he might come back to pick up his computer. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. 1.3VDC C. 2. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe. -12VDC G. he takes the computer to the Repair Center and as a technician. D. Inform the customer that others are waiting. while Berg connectors are used with floppy drives. 10Mbps. F Question: 444 A customer has purchased a laptop computer for half a year.0Mbps. D. Answer: A Question: 445 Which of the following statements about power supplies is true? A. 2. 1. Molex connectors are used with PATA hard drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. So. you are responsible for fixing the problem. 480Mbps B.0 has three data rates.3VDC B. Ask the customer to check daily to see when it is completed. 16Mbps. C. Give the customer an estimated time for repair based on the technician??s assessment. SATA hard drives most often use the same type of power connector as PATA hard drives. -110VAC Answer: A. Answer: D Question: 446 Page 92 of 193 . D. there is something wrong with it.) A. 360Mbps C. C. B. B. C. 12Mbps. The USB 2. -5VDC E. -3. but he has no idea what the problem is. +12VDC F.5Mbps. 400Mbps D. 20Mbps. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five.

what is the overall speed of the new RAM as long as the required slots are available? A. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. Scanner C. 2700 C. What is the associate trying to describe? Page 93 of 193 . you are responsible for infrastructure design and global configuration changes.25mm away from the nearest phosphor of the same color. Molex D. 5300 B. AT system connector B. Switch B. 2100 D. CRT B. In your company. Dial-up modem D. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. HDMI C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. Under that circumstance. A. Berg C. Projector Answer: C Question: 449 You work as an IT professional in an international company. LCD D. The associate mentions that each phosphor is on average only 0. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. Your current job is to install a RAM upgrade into a personal computer.

The refresh rate is normally selected by using the controls on the front panel of the monitor. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. Answer: D Question: 453 Which statement about LCDs is most accurate? A. The refresh rate is normally expressed in MHz. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. the maximum refresh rate allowed tends to increase. D. Resolution B. BNC B. As long as the graphics adapter can refresh the image at a particular rate. LCDs are preferred to CRTs because they can display a larger range of resolutions. Server C. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. Dot pitch C. The concept of refresh rate has no meaning. LCDs require more power than CRTs. depending on the topology. Laser printer B. with regard to LCDs. RJ-11 C. RJ-45 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the attached monitor can accommodate that refresh rate. LCDs tend not to be as clear as CRTs. LCD monitor D. C. As you lower the resolution. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. C. which of the following might explain why? Page 94 of 193 . B. such as: A. Refresh rate D. UPS is not applicable to which of the following utility as it consumes too much power? A. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. B. D.

Lack of drive heads and platters D. During your working hours. C. WSXGA D. SCSI drive with properly terminated ends C. Built-in encryption standards C. An SSD emulates a hard disk drive interface. a client calls you and complains that his lately-purchased desktop computer is making loud noise. Refer to the following options. Solid state hard drive D. refer to? A. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. D. You are using a CRT with a single fixed resolution.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Hard drive C. You have the refresh rate set too high. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. Higher data integrity B. Both the horizontal and vertical components of the resolution have been quadrupled. SVGA B. C Question: 458 Which video technology has a resolution of 1280??1024? A. Which TWO of the following are most probably the reasons for that? A. CPU B. B. SXGA C. Memory chip Answer: B. thus easily replacing it in most applications. The video display unit does not have enough memory installed. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. which one is a feature of it? A. SATA hard drive with a rubber gasket B. Page 95 of 193 . The graphics adapter does not have enough memory installed. Cooling fan D. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. such as QXGA.

As it is necessary to restart the work stations at lunchtime. HDMI D. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. Both the horizontal and vertical components of the resolution have been doubled. It is still the same after several reboots. During your working hours. The ratio of luminance between the darkest and lightest colors that can be displayed B. Composite Answer: C Question: 465 Page 96 of 193 . D. C Question: 462 What is contrast ratio? A. The present task for you is to perform a mandatory update on the users' network. Answer: D Question: 461 You are a network technician in a joint venture. VGA B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Use the checkdisk utility. Use restore point to roll back the computer to a previous date. The technology is faster. The resolution is cut to one fourth. Which TWO of the following methods will be helpful to enhance the performance? A. C. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. You notice that the light of the hard drive flashes constantly. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. In your company. A term that was used with CRTs but has no meaning with LCDs C. The ratio of luminance between two adjacent pixels D. D. D. Use the defragment utility. Stop the mandatory update. which of the following is the most appropriate way to inform the users about the update? A. B. Post notices around the building. C. you are responsible for infrastructure design and global configuration changes. Email the users about the update. Install the update without notice. C. Answer: A. Use the drive compression utility. B. DVI C.

Solid state drives are faster. Repeat the steps multiple times so that the user can understand the computer terms. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. Malicious software attached to another piece of software D. more reliable. Under that circumstance. With a DVI-I cable B. and require less power. and require less power. Which of the following description about the Trojan horse is the most appropriate? A. worms. more reliable. C. You wouldn't interconnect those two interfaces.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. D. IDE drive Page 97 of 193 . Malicious software that monitors Internet surfing habits C. D. D. until the technician can arrive and work on the computer themselves. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. crimeware and other malicious and unwanted software. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. What is the correct answer? A. Advise the user to not do anything else. C. and require more power. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. Listen and ask questions using non-technical terms. Answer: B Question: 469 You are an experienced network engineer in your company. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Solid state drives are slower. Speak slowly. more reliable. trojan horses. not to mention the technical terms. which includes computer viruses. Solid state drives are faster. B. Malicious software attached to an incoming email B. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. and require more power. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. Solid state drives are slower. more reliable. B.

What is the best course of action to take prior to that? A. and a router transmits data directly to the device. Liquid cooling systems are more effective at cooling the processor. SATA drive Answer: C Question: 470 Refer to the following statements.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. C. C. Flash drive D. D. B. C. Refer to the following descriptions. Update the device drivers. Format the hard drive. 20 D. D. where a router interconnects devices on a network. Backup the hard drive. D. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. Liquid cooling systems are less effective at cooling the processor. Which one most appropriately describes the differences between them? A. B. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. you are asked to upgrade an operating system on customer's computer. Liquid cooling systems are less efficient than the traditional heatsink technology. Answer: C Page 98 of 193 . USB hard drive C. Partition the hard drive. B. Answer: A Question: 471 As an experienced network administrator. 21 B. where a router interconnects one or more networks. Which port will you block so as to prevent Internet access? A. A switch broadcasts all data packets that are sent on the network. 80 Answer: D Question: 472 As an experienced Network Engineer. you are responsible for Technical Support in your company. 23 C. A switch interconnects one or more networks. A switch interconnects devices on the same network to be able to communicate. you should be familiar with the knowledge about switches and routers. and a switch transmits data directly to the device. Answer: C Question: 473 As an experienced technician. A router broadcasts all data packets that are sent on the network.

Encryption type C. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. Component services D. A. Wireless channel used Answer: A Question: 476 Refer to the following statements.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. Disk Management Answer: A Question: 475 Refer to the following options. Which tool would be suitable? A. A malicious program that spreads itself in a system without the need of a host D. Port 25 has been opened. Ctrl + Alt + L C. Which one is able to lock a workstation? A. Windows Key + D D. you should be familiar with the following key commands. B. System Information C. A program that is used to track user information for commercial reasons C. Malicious code that can propagate itself to different host files B. False Answer: A Question: 478 As an experienced Network Engineer. Port 25 is setup for port forwarding. Which one most appropriately describes a virus? A. What does the SSID on a wireless network demonstrate? A. Page 99 of 193 . Device Manager B. Security key used D. Broadcast name B. True B. Ctrl + Alt + Esc B. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A.

Smart card D. The hard drive is set to pre-format conditions. Blu-Ray disk Page 100 of 193 . BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. D. Which one will you recommend? A. Which ne is the most effective authentication technology? A. The hard drive has been reformatted. FDD Answer: B Question: 484 Refer to the following media types. What is the correct answer? A.7GB? A. Solid state Answer: D Question: 483 As an experienced network engineer. Which one provides a capacity as large as 4. Biometrics C. SATA B. IDE D. PATA C. Username and password B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Refer to the following drive types. A customer would like to install a hard drive with no movable parts inside. Data has been restored. He is asking you what it means. Port 25 is no longer being used. Answer: A Question: 480 Refer to following authentication technologies. Port 25 is running at full duplex. you are responsible for Technical Support at certways. C. Solid state B. Optical C. Dual-layer DVD B. D. you are familiar with the functions of the following devices. HDD D. Answer: B Question: 482 As an experienced technician. B. Data has been backed up. Which one would write data in the term of burning an image to the media? A.

My Computer D. HDMI B. VGA Answer: A Question: 487 As an experienced technician. IR keyboard B. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Floppy disk Answer: C Question: 485 As an experienced network administrator. S-Video C. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives. Resolution B. What kind of device could read fonts by the reflection of white spaces between black bars? A. DVI D. Task Bar Page 101 of 193 . you are responsible for Technical Support in your company. Laser barcode reader C. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. Auto Alignment C. you are familiar with the following devices. CCD barcode reader D. Degauss D. Where allows you to view that? A. My Network Places C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Task Manager B. what setting he can use to remove discoloration due to magnetism. Control Panel B. Where allows you to view that? A. Single-layer DVD D. What is the correct answer? A.

800Mbps B. which one is transferred over RG-6 media? A. Wireless B.0 C. you should be familiar with different authentication technologies. What is the maximum transmission rate with regards to the USB 2. Satellite D. Generally speaking. Satellite D. 480Mbps Page 102 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Password C. DSL C. Which one provides the fastest speed? A. Dial-up C. USB 1. Cable Answer: D Question: 491 Refer to the following types of network connections. Cable Answer: B Question: 492 As an experienced Network Engineer.1 B. Start Menu D. Smart key D. As a security feature. Which one will use an analog signal? A. Which of the following demonstrates this feature? A. you are familiar with the following kinds of interfaces. Verbal recognition Answer: A Question: 493 As an experienced technician. biometric authentication is able to prevent access to a device. Fingerprint scan B. IEEE 1394b Answer: D Question: 494 Refer to the following options. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. USB 2. IEEE 1394a D. Dial-up B.0 interface? A.

Right click on My Computer > Properties > Network Identification Tab C. What will a technician recommend as the maximum cable length to accomplish that? A. 7 meters (23 feet) D. What is the fastest way to accomplish that? A. Notebooks C. What is the suitable course of action to take? A. Which one might have a particularly dangerous electrical charge once it is exposed? A. 400Mbps D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Cell phones B. where is available for a technician to find cardbus interfaces? A. Control Panel > System Applet > Properties > Computer Name Tab D. Right click on My Computer > Properties > Computer Name Tab B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. Optical DVD-RW drive D. Laptop LCD screen B. CRT monitor C. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. 15 meters (49 feet) C. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. 5 meters (16 feet) B. PDAs D. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices.

The following are 32-bit processors. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. Intel Itanium B. Windows Server 2003 C. Intel Pentium M C. The two devices both apply the IEEE 1394b standard. D. Which one provides a 64-bit capability? A. Which one has a security feature of User Account Control (UAC)? A. The FilterKeys option is enabled. Answer: B Page 104 of 193 . C. numbers appear on the screen. The StickyKeys option is enabled. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. Intel Pentium 4 Extreme Edition D. 6-pin male to 4-pin female B. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. 6-pin male to male D. The ToggleKeys option is enabled. The NumLock option is enabled. A user claims that when he presses certain letter keys on his laptop. What is the appropriate cable to choose in this situation? A. B. you are familiar with the components of a computer. 9-pin male to male C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. What could be the source of this problem MOST likely? A. Windows XP Professional D. Windows Vista Business B.

which of the following will show the list? A. you are familiar with the following types of memory. SODIMM D. Fiber B. In the process of data transmission. On the CPU Answer: D Question: 508 As a nice network engineer. Newer ATX power supplies do not use pins 21 through 24. DDR2 B. Between the CPU and RAM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. Printer properties D. Answer: B Question: 505 As an experienced network engineer. C. Newer ATX power supplies are 20/24 pin compatible. the computer is up and works normally. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. In explaining why it is possible to fix the issue like this. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. Which type must be in pairs when it is in use? A. Print test page B. On the southbridge chip D. finally. D. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. Print queue C. you are familiar with the following kinds of network medi a. which kind of media would apply the pulses of light? A. DSL C. Older ATX power supplies have a separate P4 connector. Then the cable is plugged in. Older ATX power supplies are no longer available. On the front side bus C. RDRAM Page 105 of 193 . which of these statements are doing the best? A. B. SDRAM C. Cable D.

Compliance in the workplace C. Cultural Sensitivity Page 106 of 193 .11a B. Henry is handling some sensitive documents. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. 802. UTP Answer: A Question: 510 As a nice network engineer. What is your reply? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. the employees sign this memo and carry out these new procedures. analysis and reporting technology (S.11b D. Using maximum output wattage D. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company. you are familiar with the following wireless types. Which one effectively manages data sensitivity? A. however. 802. STP C.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop. Plenum B. Using maximum resistance B. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies.M. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. Non-plenum D. and he notices documents in a file cabinet unmarked. According to the policy of the company.11n C. Thereafter. Which is the suitable one? A. 801. Self monitoring. 802. all documents are to be labeled. Using maximum input voltage C.R.A. Which option is this example demonstrating? A. Refer to the following security elements.T) D. Which types of cable could release the minimum amount of toxic fumes? A. even those non-sensitive documents. Dealing appropriately with confidential materials B.

If there is a language barrier between you and your customer. C. +600VDC B. chkdsk B. B. format D. Inform the client the service must be rescheduled with a different technician. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. A. +6000VDC D. Ask to get an interpreter to assist in the language barrier. True Page 107 of 193 . Exceptions C. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. Type II C. sound cards. Get a language to language conversion dictionary to help understand what is being said. D. which of the following is the BEST course of action to solve the problem? A. Classification Answer: D Question: 514 In computing. and so on? A. Type I B. Unclassified D. -600VDC C. fdisk C. Type III D. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. A. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. Restate the issues to the customer for validation.

you are responsible for infrastructure design and global configuration changes. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. RIMM Page 108 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. DRAM B. DNS server Answer: A. Subnet mask C. You are asked to install a program for a laptop. UTP Answer: C Question: 520 You work as an IT professional in an international company. UTP CAT-5e C. It is still the same though you uninstalled the program. UTP CAT-6 D.) A.11 B. In your company. Which of the following allows for the rolling back of the system to a previous state before the installation? A. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A.1x C. Debugging Mode C. IP address B. Default gateway D. UTP CAT-5 B. After the installation. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. SIMM D. the computer experiences stop errors. 802. Bluetooth D. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. Last Known Good Configuration D. DIMM C. 802. Safe Mode B.

Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. Integrity C. This type of security is an example of which of the following? A. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. Access control D. more than 4GB of RAM.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. Softening Answer: C Question: 527 Page 109 of 193 . Authentication B. in some cases up to 128GB of RAM can be supported. Default systems administrator account C. Adapter card C. True B. Ordinary user account B. Biometrics D. Access control B. Motherboard B. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. A. Hard drive D. Physical barriers C. Temporary user account D.

you fail to accomplish them within working hours. False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. MAC B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. . NAT D. SSID Answer: B Question: 532 You are a worker in an international cooperation. Graphics card D.SCR C. you are sure that the computers are Page 110 of 193 . . Sound card C. DVD media. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. you are responsible for Technical Support in your company. TV tuner card B. A. which is used to control access to a broadcasted wireless network by your supplied key? A. As there are too many tasks for you to do. True B. Refer to the following options. and CD media. Before leaving the office. WEP C. DoS B. Logic bomb D. . so you left the computers overnight in the office so as to accomplish the tasks.TXT D. Worm C. .XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. Social engineering Answer: A Question: 531 As an experienced technician.DOC B.

DDoS C. False Answer: A Question: 536 The three default subnet masks are 255. and 255.0. you must be aware of all types of attacks that can occur and plan for them.255. Have an employee work nights to perform the shut down.0. and properly shuts down the computer. there is no display showing on the screen. What will you do to send the display to the projector? Page 111 of 193 . Setup a hot site for the office so all data will be backed up.0 for Class A. Answer: B Question: 533 As the security administrator for your organization. which of the following suggestion will be most helpful to avoid the damage to the system? A. Worm D. DoS B. NNTP C. HTTP B.255. A. SMTP D. Which type of attack uses more than one computer to attack the victim? A. If there is an extended power outage. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. C.255. Although the projector is connected to his laptop and it is turned on. D. True B. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. True B.0.0 for Class C. As an experienced technician. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them.0 for class B. you are asked to solve this problem. 255. Install software that saves work. A. but it only lasts about half an hour. Have employees shut down their computers before they leave and perform the calculation during their down time.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS. closes programs. B.

D.0. DDR3-2000 C.15 B.11n D.11a C.16. 169. True B. the system will auto-select the projector on restart.15 C.0. DDR333 B. DDR3-16000 D. DDR-2000 B. 10.11b B. PC3-2000 Page 112 of 193 . Reboot the computer.1. Use appropriate function toggle key to switch display mode.254. B. 802. C. Go into Device Manager and enable the projector.168. 802. which one is most possibly assigned by it? A.0. 192. 802. Take the following addresses into consideration. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. 802.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. A. 172.25 D. which one transfers at the highest rate? A.0. Press F1 to shift display to the projector. DDR400 D. PC2100 C. Answer: A Question: 538 Refer to the following memory modules.

True B. ipconfig Answer: B Question: 548 Optical recognition. False Answer: A Question: 546 Refer to the following cable types. Defrag B. A dual core CPU has two separate processing units. which one is applicable in a 10BaseT network? A. telnet B. A. msconfig D. Scandisk C. Windows 2000 Professional and Windows XP Media Center Edition. UTP B. Page 113 of 193 . ping C. ThinNet Answer: A Question: 547 As an experienced network administrator. Fiber C. voice recognition and fingerprint reader are forms of biometric authentication. such as Windows XP Home. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. False Answer: A Question: 544 Which of the following collects. A. Coaxial D. parses. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. True B. Indexing D. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU).

Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Refer to the following features. Which tool shall you use? A. B. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. In a process of troubleshooting. True B. Blu-Ray C. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. Configuration Utility D. You would like to change the refresh rate on the display. Up to 1024GB C. Which of the following is the best information to document during this procedure? A. Task scheduler B. Event Viewer C. Include the color resolution the user requested as well as the refresh rate. Up to 2048GB Answer: D Question: 552 As an experienced technician. Up to 16GB B. D. C. Include the method that was used to access the display properties to change the refresh rate. you are responsible for Technical Support in an international company. Include all the refresh rates that were tested. Floppy D. Tape B. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. Up to 32GB D. Include the previous refresh rate and the new refresh rate applied.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you need to limit the amount of programs on startup. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 .

you receive a call for assistance from a customer. Change the paper. Remote Desktop B. D. from which the printouts are of poor quality. you are asked to install a printer in the office of the Administrative Department. Answer: C Page 115 of 193 . you are responsible for Technical Support at certways. The processor is improperly seated due to bent pins. Answer: D Question: 556 You are a technical adviser in an international company. B. Answer: C Question: 557 As an experienced network administrator. Reboot the computer. The airflow is blocked. you are sent out to troubleshoot a laser printer. What should be checked in this situation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Print a test page. Clean the toner cartridge. If the BIOS is current C. Insufficient memory for the OS B. Perform a self-test page. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. Cycle the printer's power. The boot order in the BIOS B. You talk with the customer for more information and review some examples of the printout. D. If Plug and Play is enabled D. C. During your working hours. C. Basic Disk Partitions D. Simple File Sharing C. C. Print a test page. Excessive internal display brightness is set. What is most probably the reason for that? A. The customer states that he is experiencing excessive heat in a laptop. What is the last course of action to take during the installation process? A. D. Replace the fuser. A customer emails to report that he receives a boot error message "OS not found". B. Joining a domain Answer: D Question: 554 As an experienced technician. What is the next course of action you should take? A.

SMTP C. Spool print jobs and start print jobs immediately. HTTPS B. 24 inches (60cm) B. FTP Answer: D Question: 559 As an experienced technician. you are responsible for Technical Support in your company. C. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are.) A. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. Answer: B Question: 560 Refer to the following options. 22 inches (55cm) C. Set printing defaults. you are responsible for Technical Support at certways. They specify a source and destination port number in their packet headers. Configure the Display Settings on the monitor. D. Specify a separator page.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. C. B. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. D. C Question: 562 Page 116 of 193 . Which of the following courses of action will most probably fix the problem? A. B. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Configure the Display Settings in Device Manager. Answer: A. Change to a lower resolution. A port number is a 16-bit unsigned integer. 16 inches (40cm) D. Delete ports. thus ranging from 0 to 65535. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. Have the user demagnetize and restart the monitor. Which one correctly describes the maximum length of a parallel ATA cable? A. TELNET D. How to reply? (Choose three. B.

B. you are responsible for infrastructure design and global configuration changes. Use the Security Center Control Panel Applet to secure resources on the shared system. D Question: 564 As an experienced network administrator. C. you are responsible for Technical Support at certways. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. A. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. you should be familiar with the knowledge about the following printer types. D. Add multiple users in the Control Panel User Account applet. Answer: A Question: 566 As an experienced Network Engineer. Reboot the computer. An angry customer calls to complain that a supposedly-repaired problem is occurring again. D. Hand recognition software Answer: C Question: 565 As an experienced technician. Answer: C Question: 563 So as to make sure the security of each user's data. B. Smart card reader B. Use NTFS security to secure the data files. C. The customer also tried power cycling the network laser printer. As an experienced technician. B. Purchase a new USB cable. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. D. What is the best response in this situation? A. what should a technician configure on a shared Windows XP Professional system? (Choose two). which course of action will you recommend the customer to take first? A. Restart the spooler service. Access the print queue and pause all print jobs. Allow the customer to continue uninterrupted and remain silent until a response is requested. Inform the customer that the technician is only trying to help. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Biometric fingerprint reader D. Portable face recognition reader C. Answer: C.

Laser B. Hard drive Answer: C. Ink dispersion Answer: A Question: 567 As an experienced technician. Xeon B. Which one can be used with the motherboard? A. WPA C. Corona wire C. Thermal D. SSID D. RAM D. RADIUS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D Question: 569 As an experienced network administrator. Hyperthreading settings D. you are required to configure a WAP network. CPU seating C. What does it refer to? A. Impact C. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. Ribbon cable seating Answer: A Question: 568 As an experienced technician. Athlon C. Fuser assembly B. Vents for blockage B. What will you check first in this situation? A. you are responsible for Technical Support in your company. One of the trainees is asking you what is able to be upgraded on a laser printer. You are asked to troubleshoot a workstation which turns off after long term operation. you are responsible for Technical Support at certways. Itanium D. A. Pentium III Answer: B Question: 571 Page 118 of 193 . Refer to the following types of CPU. it should be disabled for security reasons. As it will be advertised by default. How to reply? (Choose two).

C. Which two are valid for network printing? (Choose two). There are not enough fans. you are asked to install a program which requires a security dongle. What are most probably the two reasons for causing overheating? (Choose two). The operating system does not support security dongles. D. What is most probably the reason for that? A. The processor is too fast. He reports that his computer is overheating. Install round IDE cabling. FTP B. A. the program fails to work properly. Which of the following correctly describes the path to accomplish that? A. However. C Question: 574 As an experienced technician. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. My Network Places > Tools > Drivers > Update Driver C. Remove unneeded fans. you receive a call for assistance from a customer during your working hours. A. D. Control Panel > Network Connections > Tools > Drivers B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. HTTP Answer: B. C. LPR D. One or more fans are inoperable. the fans are not obstructed and the components or heatsinks have no dust. B. B. Device Manager > Network adapters > Properties > Driver tab D. Install a liquid cooling solution. What is the best course of action to take so as to accomplish that? A. Answer: B Page 119 of 193 . C. The hardware dongle was not installed. D Question: 575 As an experienced certways technician. B. However. D. Replace the side panels with mesh wires. The software was installed incorrectly. The software is not supported by the operating system. RAW C. The memory is defective. Answer: A. Answer: C Question: 573 Refer to the following printing protocols.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Answer: B Page 120 of 193 . Ink jet B. SATA C. B. False negative D. Degauss the display and drives. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. True positive B. True negative C. Clean out the dirt with a damp rag. Clean out the dust with compressed air. Which one prints with a carbon film or inked ribbon? A. Defragment the hard drive weekly. C. AGP D. Root cause analysis D. Problem analysis C. What is the most dangerous error type during the configuration of biometric devices? A. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. Impact D. Laser C. D. you should be familiar with the knowledge about the following printer types. Issue prevention B. PCIe B. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A.

B. you should be familiar with the knowledge about the following printer types. DDR3 C. How to get a better understanding of his issue? A. D. DDR B. you are responsible for Technical Support at certways. DSL B. Which one has the speed of PC2700? A. What must you consider during that process? A. Impact Answer: D Page 121 of 193 . You are going to open and work on a CRT monitor. Fiber D. Radio frequency interference B. Thermal D. Begin running diagnostic software and confirm findings with another technician. Which one would have the highest latency? A. Cable C. C. High voltage discharge C. Ask open-ended questions to gather the symptoms. A client brings a personal computer to your office to have it repaired. SDRAM Answer: A Question: 585 As an experienced Network Engineer. Electromagnetic interference D. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. you are responsible for Technical Support at certways. Satellite Answer: D Question: 584 Refer to the following options. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. Get the customer contact information. Which one will stamp the ink onto the paper? A. and then confirm the findings with the customer. Answer: B Question: 583 Refer to the following options. Laser B. Inkjet C. DDR2 D. run diagnostic tests.

Answer: D Page 122 of 193 . Reformat the hard drive to a clean state using the format command. Send broadcast packets over the LAN to all computers simultaneously. How to reply? A. Collect all packets that are sent to any device on the LAN. Run a large magnet over the top of the hard drive several times. One of the trainees is asking you which technology supports the maximum cable length between devices. D. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A.0 D. Remove the hard drive and destroy it. SR1234ct C. B. Laser C. Refer to the following options.g. you should be familiar with the knowledge about the following printer types. CompTIA558475 D. Which one would require special paper to print? A. Answer: C Question: 588 Refer to the following passwords. ct23P#h~ Answer: D Question: 589 As an experienced technician. USB 1.1/2. C. Which one is the most secure? A. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. D. rw2%HN B. Remove the memory and destroy it. Inkjet D. Hibernate.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer. Thermal B. IEEE 1394 C. SATA B. Off). you are responsible for Technical Support in your company. Resume from a low power state when it receives a network packet telling it to do so. Send packets to other network devices on the LAN instructing then to enter a low power state (e. C. B.

D. B. Answer: C Question: 595 As an experienced technician. D. Allow the operating system to assigns dates so that user data files are backed up. Allow the operating system to be backed up with immunity to virus activity.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Select the appropriate priority level for the issue. C. you should be familiar with the definitions of System Restore. B. The customer reports that his computer fails to boot completely and it keeps rebooting. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). Increased network speed C. Allow all data on the hard drive to be rolled back to a previous point in time. Identify the problem. Document findings. A. and outcomes. Increased performance Page 123 of 193 . Answer: B. you are responsible for Technical Support. A. Verify full system functionality. Compose a record which allows user authentication. C Question: 594 As an experienced Network Engineer. Establish a theory of probable cause. actions. C. C. Longer chip life D. Identify common issues among multiple users. Allow the operating system to be rolled back to a previous point in time. D. Which of the following statements most appropriately describes System Restore? A. Was any hardware installed since it last worked? Answer: B. you receive a call for assistance from a customer during your working hours. Track the process of the incident. Utilize less memory B. Answer: D Question: 592 As an experienced technician. Are you sure the power button is not stuck? D. Were there any new software updates done? C. Has the monitor been replaced recently? B. One of the trainees in your company is asking you what would be two benefits from an active cooling system. B. How to reply? (Choose two). Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A.

you are responsible for Technical Support in your company. You would like to configure a Windows installation for imaging multiple computers. Install the Microsoft Malicious Software removal tool. sysprep C. Safe mode with command prompt Answer: A Question: 597 As an experienced technician. you are responsible for Technical Support at certways. What is an effective solution to resolve this problem? A. D. USB drive D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Answer: B Question: 599 As an experienced technician. Refer to the following boot options. Safe mode B. Which one will most effectively troubleshoot the problem? A. However. CD-ROM B. B. fdisk D. One of your colleagues has installed a new graphics driver recently. D Question: 598 As an experienced network administrator. Disable antivirus protection notification within Security Center. D Question: 596 As an experienced technician. it is reported that there is no antivirus software protecting the Windows system currently. You have successfully installed a free antivirus solution. Update the Antivirus definitions. You are asked to troubleshoot this problem. you are responsible for infrastructure design and global configuration changes. you are responsible for Technical Support at certways. A. Floppy drive C. DVD-ROM Answer: C. Boot with repair disk C. How to reply? (Choose two). However. telnet B. no display is appearing after he restarts his computer. regedit Answer: B Question: 600 Page 124 of 193 . C. Boot to the recovery console D. Disable the antivirus logging in the Event Viewer. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. Which of the following is able to accomplish that? A.

Bluetooth headset C. Check the HCL. 110 B. Archive old drivers. Large screen television D. False Answer: A Question: 604 Refer to the following devices. C. True B. You notice that a CRT monitor is displaying patches of distortion when it is in use.7GB. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. 9GB. you are responsible for Technical Support at certways. Which one would be usually associated with unencrypted web traffic? A. 443 D. Cordless telephone Answer: D Question: 605 As an experienced technician. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. Clean each component with an approved cleaning solution. 650MB.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. B. A. Which one will most probably interfere with a wireless certways network? A. AM/FM radio B. Perform a disk defrag. B. 25GB. 80 C. D. What is the best solution to resolve this problem? Page 125 of 193 . D. C. 4.

Amount of time necessary for the UPS to run in a power outage B. He reports that he would like to purchase UPSs for all workstations. Erase the hard drive using a disk wiping program. Connect to it through a USB or IEEE 1394 cable. Answer: B Question: 606 A certways user has recently purchased a new computer. D. Power cycle the computer. Reformat the hard drive to a clean state using the format command. He would like to sell his old computer over the Internet. C. B. B. B. Connect to it through a computer share. Replace the display adaptor. What is an appropriate response in this situation? A. Connect to it through a TCP/IP port. We have identified the problem and we will have it back up as soon as possible. D. C. We will have it back up within the hour. What is the most effective method to install the printer on multiple computers? A. Answer: B Question: 608 As an experienced technician. The file server was experiencing an expected outage early in the morning. D. You would like to connect a printer with an integrated NIC to a Local Area Network. Is your work solely depending on the server? Try to not be upset because before you know it. Which of the following courses of actions will ensure that? A. D. Answer: D Question: 609 As an experienced technician. you receive a call for assistance from a customer during your working hours. Connect to it via an ad-hoc wireless connection. The amount of space available at each workstation to place the UPS Page 126 of 193 . I am not the server technician so please do not take a bad tone with me. Pass all computer components near a large magnet. C. We believe the problem is the network interface card. A particular user calls to ask exactly how long the system will be down. the server will be back up. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Run FDISK on the hard drive. He has to make sure that there is no original hard drive data on the old computer before selling it. C. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. There is no way to tell how long this will take. Answer: C Question: 607 As an experienced network administrator. Reload the driver for the monitor. B. You are sure that there is something wrong with the on-board NIC. you are responsible for infrastructure design and global configuration changes. Hardware and software are not exact sciences. Degauss the monitor.

129. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). 198.120 B.34. and outcomes. actions. DVD-ROM C. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Inform the user every step that was performed throughout the entire troubleshooting process. Verify full system functionality and implement preventative measures. Which one belongs to class A? A. A.45.32. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. C.167.21.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. 190. D. a coworker keeps on interrupting the user with an unrelated problem. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. Hard disk D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.165 D. Sound card Answer: A. Which one can only support one device per port? Page 127 of 193 . Inform the user that the computer may not function as it did before the problem occurred. Answer: A.65 C. The physical footprint of the UPS D. 107. Answer: D Question: 612 Refer to the following devices.207.87. C. What is an appropriate action to take in this situation? A. D.) A.120. Which three are valid boot devices? (Choose three. B. B Question: 614 Refer to the following interfaces. Document the system findings. B. NIC B. While the user is explaining the issue.

1 D. SSID C. Socket 478 Answer: B Question: 619 Page 128 of 193 . MAC filtering Answer: B Question: 616 As an experienced Network Engineer. Socket 370 D. D. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. Slot 1 B. The local user profile is corrupt. The user selected an alternate hardware profile. What is most probably the reason for that? A. you should be familiar with the knowledge about the following Windows XP Control Panel applets. The user accidentally deleted the files. Bluetooth Answer: A Question: 615 As an experienced technician. WEP key B. B. Security Center B. USB 1. How to respond? A. RS-232 B. WPA key D. you are responsible for Technical Support in your company. Socket A C. SCSI C. C. User Accounts C. A. The user saved the files to a different location. Administrative Tools D. C Question: 617 As an experienced technician. you are responsible for Technical Support at certways. Accessibility Options Answer: B. Which two can be used to change a local workstation password? (Choose two). A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. One of the trainees is asking you what would be assigned to broadcast on a wireless network.

Ask the user's coworker to confirm what the user said and verify there is a problem. D. you are sent out to fix a printer problem. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. The process of removal is so complex that only those certified for repair should attempt to resolve. Which one would be commonly used in this case? A. the functionality of the rollers was impaired and therefore ceased to transfer properly. How to reply? A. Refer to the following ports. Answer: A Question: 623 As an experienced technician. 128GB D. AGP B. B. 2GB Page 129 of 193 . One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. Which one is able to support the fastest video card? A. Standard TCP/IP port B. D. What is the most appropriate response? A. Serial port Answer: A Question: 621 Refer to the following slots. 4GB C. Parallel port C. you are responsible for Technical Support in your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. Ask the user to move so the technician can check the computer for problems. B. C. USB port D. The paper jam was caused by moisture in the paper tray. 8GB B. The customer requests you to explain the cause of the problem after you fixed the problem. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Due to condensation within the lower tray assembly. ISA D. PCIe C. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. Ask the user to explain the problem and listen without interrupting the user. PCMCIA Answer: B Question: 622 As an experienced technician. C.

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CompTIA A+ Essentials CompTIA 220-701

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Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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You immediately respond to the dispatch. C. Upon closure. The customer's permissions have changed and needs to be an administrator to print color. The DHCP service needs to be restarted on the client computer. 32x D. Small wires impact and squeeze ink from a ribbon. What is most probably the reason for the customer's problem? A. He could print to the color network printer before. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. However. However. B. you are responsible for Technical Support at certways. Answer: C Page 133 of 193 . The print spooler service needs to be restarted on the client computer. Upon closure. What is the best practice you will take to resolve the issue in this situation? A. D. Answer: A Question: 641 As an experienced technician. Focus on completing the task in an expedited manner. The printer address has changed and the customer needs to remap their printer. B. D. C. 52x Answer: D Question: 640 As an experienced certways technician. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Toner sticks to photoconductive areas on a drum. Heat from the printhead transfers an image onto the paper. D. 48x B. the customer is extremely annoyed about the response time as it takes four hours for a response. Heat from the printhead boils a water-based ink. A customer emails to report that he cannot print to a color network printer anymore. 24x C. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. document the situation and Inform management that the customers behavior was undesirable. Which of the following descriptions most appropriately describes how it functions? A. Nobody else is experiencing the same problem and they all can print to the color printer. you should know how a thermal transfer printer functions. C. you are sent out to resolve an issue for a customer. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. document the situation and inform the manager that the customer was not happy with the response time. B. Empathize with the customer then focus on completing the task in an expedited manner. he can only print to the black and white printer now.

It prevents voltage from shorting out the CPU. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased. Which of the following correctly describes the paste? A. One of the trainees is asking you what the tube of paste coming with the CPU is used for. B.3 D. Limited amount of memory for the display adapter B. The monitor needs to be replaced with a newer model.1. A CPU has twice the cache of a dual core processor.168.1. Which one is private and cannot be routed on the Internet? A. It keeps the new CPU from falling out of the socket. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. D.1. you are responsible for Technical Support at certways. C. Answer: D Question: 643 Refer to the following devices. Graphics card jumpers need to be reconfigured.16 C. A CPU has four integrated processing units.15. Which one should a technician add to a certways network so as to support full-duplex communications? A. It assists in keeping the CPU cool. Answer: D Page 134 of 193 . 176. A CPU requires memory to be installed four units at a time. B. Firewall D. 206. A CPU is clocked four times faster than a normal unit.23 B.9. You are working on an older machine right now. 192.1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer.1. D. 8. C. What is most probably the reason for that? A. Modem B. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. C.7 Answer: B Question: 645 As an experienced technician. It prevents theft by covering the values written on the CPU. Switch C. Not enough free space on the hard drive D.

which of the following courses of actions will you take first? A. the mouse icon will not move to the exact location on a tablet PC. Page 135 of 193 . you are responsible for Technical Support in an international company. B. B. Nonmetallic tools Answer: A Question: 650 As an experienced technician. What is a security concern that should be taken into consideration prior to repairing the printer? A. The print fuser will be hot. The ink carriage might move. Prevent unauthorized login attempts. A UPS C. Replace the mouse. Provide remote assistance to users. you have to have it repaired without hesitation and make it back to work immediately. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. Secure communications with websites. The print spooler can catch any loose clothing. D. Replace the touch screen. Encrypt the contents of a hard disk.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. As the printer is in production. A wrist strap B. B. Unplug the laptop D. What does the SSL technology accomplish? A. The laser will be hot. you are responsible for Technical Support at certways. B. So as to resolve the problem. Answer: B Question: 649 Refer to the following options. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. A customer emails to report that while pointing to the screen. Calibrate the touch screen. What is the best course of action to resolve this problem? A. You notice that a laser jet printer is jamming. Install Windows Updates. Disable plug and play in the BIOS. Reinstall the mouse drivers. C. C. C. you should be familiar with the knowledge about SSL technology. D. D. Answer: C Question: 648 As an experienced technician.

Display Settings>Advanced Settings D. C. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Answer: C Question: 652 As an experienced network administrator. Update the firmware in LAN adapter. D. B.11g network connectivity to a laptop computer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. you are responsible for Technical Support at certways. MAC filtering C. ISDN Answer: B Question: 656 Page 136 of 193 . DNS B. Clear any removable disks from all drives and start-up PC. Answer: D Question: 655 Refer to the following options. Install additional ribbon cables. Control Panel>Services B. Safe Mode D. Display Settings>Resolution C. Upgrade the device drivers for both components. B. C. either or both devices will not function in some cases. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. D. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. Either device will function properly only when the other is disconnected. What is an appropriate action to take in this situation? A. Install a wireless PCMCIA card. However. Which one will prevent particular devices from accessing a SOHO network? A. D. you are responsible for infrastructure design and global configuration changes. Answer: B Question: 654 As an experienced technician. Upgrade the power supply. Create two hardware profiles. Install a Bluetooth USB adapter. Remove any incompatible hardware. enable one of the new devices in each profile. Activate infrared ports in the BIOS.

How to reply? A. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Fiber optic C. Hyperthreading D. You would like to add additional memory modules. Installing more memory of the same type and speed C. Cluster Answer: B Question: 659 As an experienced technician. Fiber optic D. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. Platter C. Coaxial C. MMX technology C. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. Which one will have an RJ-45 connector? A. Installing the newest memory available B. Coaxial B. Sector D. Which of the following solution produces the best result? A. Read/write head B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. DDR2 RAM B. IEEE 1394 D. you are responsible for infrastructure design and global configuration changes. UTP Answer: D Question: 660 Refer to the following cable types. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. Installing the fastest memory available D. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . Twisted-pair copper wire B. you are responsible for Technical Support in your company.

11n C. Which one can be used to create a Personal Area Network? A. Upgrade retains user settings. TCP/IP D. B. Bluetooth Answer: D Question: 662 For each processor core that is physically present. you are responsible for Technical Support. L2 cache B. Windows Multi-user Interface Pack B. Which one can be used to display . One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP. Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. D. Windows Multilingual Interface Pack D. Applications need to be reinstalled with an upgrade. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D. Answer: B Question: 664 As an experienced technician. How to reply? A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . 802.11a B. Upgrade formats the drive. Which of the following features will allow that? A. Hyperthreading D. the operating system addresses two virtual processors. Clean install formats the drive.mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. 64-bit C. Windows Language Wizard C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. 802. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. you should be familiar with the usage of the following protocols.

Establish a theory of probable cause. C. seeing windows C. B. What is the next course of action to take in this situation? A. Use a MAC filtering. Answer: C Question: 668 Refer to the following features. you are responsible for Technical Support at certways. He is asking you for advice on how to secure a Wi-Fi network. floating bars B. More devices can be powered at one time. B. D Question: 670 As an experienced technician. During your working hours. D. What does this ability refer to? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. three-dimensional viewer Answer: C Question: 667 As an experienced technician. Document all issues. One of the trainees is asking you what would be the main difference between a virus and a worm. Use WPA encryption. findings and solutions. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. you receive a call for assistance from a customer. Answer: B Question: 669 You are a technical adviser in an international company. You suspect that it is necessary to reinstall the application. you are responsible for Technical Support at certways. Greater duration of power availability C. aero glass D. Establish a plan of action to resolve the problem.) A. Perform a backup before making any changes. Which one is true concerning the battery with nine cells rather than six cells? A. B. Use a TPM Chip. C. How to reply? Page 139 of 193 . Answer: A. What are the best solutions to secure a Wi-Fi network? (Choose three. More horsepower will be provided. Higher electricity measured in volts D. C. Disable SSID broadcast. D.

Answer: B Question: 672 As an experienced technician. However. Windows 2000 Professional B. Go to the second appointment because it is listed as priority and then reschedule the first. you should be familiar with the knowledge about the following operating systems. What is the best course of action to take in this situation? A. apologize. C. Make the first appointment and then. after completion. Call the second customer. Windows Vista Ultimate C. B. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Which one installs a default application to monitor the CPU meter on the desktop? A. B. D. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. apologize.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. D. You are sent out to resolve the problem at the customer's site. C. A virus self-replicates. What is the best course of action to take in this situation? A. A virus does not require user interaction. What is the first course of action to take on arrival? A. Windows XP Professional Page 140 of 193 . Call another technician who has worked with this customer in the past and inquire about any prior issues. Call the next service call. and reschedule. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. Leave the current service call to make the next service call. C. you receive a call for assistance from a customer during your working hours. call the second customer and explain you are running late. D. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. Try to hurry at the first appointment to make it to the second appointment in a timely manner. and reschedule. A worm self-replicates. D. A worm requires user interaction. Rush to finish the job. C. Stay on the current service call and arrive late on the next service call. and go to the next service call. the service call takes longer than expected and you might miss the next service call appointment. Answer: C Question: 674 As an experienced Network Engineer. B. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.

gadgets D. C. Answer: D Question: 677 Refer to the following options. Which one correctly describes Windows Vista applications running in the sidebar? A. You believe that there must be something wrong with the computer's video card after examining. Answer: A Question: 679 Page 141 of 193 . What is most probably the reason for that? A. Pointing stick failure B. Replace the video card to confirm diagnosis. C. D. you are responsible for Technical Support at certways. A customer reports that there is no picture displaying on the monitor.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. D. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. LCD failure D. Verify that all other computer components are operating normally. Establish an alternative diagnosis. Windows XP Media Center Answer: B Question: 675 As an experienced technician. It refers to a person who goes through a corporations waste to see if they can use any of the information. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. What is the next course of action to take in this situation? A. Memory failure C. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. What is a phishing attack? A. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. applets Answer: C Question: 678 As an experienced technician. you should be familiar with the knowledge about online security. Question the user to determine what has caused the video card to fail. hives B. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. icons C. B. B. you are responsible for Technical Support at certways.

D. A certways customer has older software which needs 8-bit color depth for the purpose of running properly.EXE Answer: A Question: 680 As an experienced technician. Enter the Compatibility tab and select Run in 256 colors. Right-click the applications shortcut and choose Properties. msinfo32 Page 142 of 193 . Some of the inkjets are clogged in the cartridge. B. However. Right-click the applications shortcut and choose Properties. D. the printout is missing part of the finer details. Which one is able to change the startup programs? A. the technician cannot log into the customer's computer anymore after the installation. you are responsible for Technical Support in an international company. Select Run in 256 colors. Which one can be used to assist in solving certain functionality issues during your work? A. you are working with older DOS or Windows applications in Windows Vist a. Dxdiag B. The Previous Versions tab within an application shortcut's Properties D. B. Right-click the applications shortcut and choose Explore. The printer is set in draft mode in the printer properties. Refer to the following Advanced Startup options. The printer does not support the font on the document. Enter the Compatibility tab and select Disable Visual Themes. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. What is most probably the reason for causing missing detail? A. Answer: C Question: 683 Refer to the following utilities. Right-click the applications shortcut and choose Compatibility. This printer is not capable of printing such fine details select another type of printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Select Disable Visual Themes. C. you are responsible for Technical Support in an international company. The Compatibility tab within an application shortcut's Properties B. Which one will best fix the problem? A. Event Viewer Answer: D Question: 682 As an experienced technician. You notice that the text seems to be consistent in color across the entire document. Refer to the following options. Device Manager D. DOSKEY C. CONVERT. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. C. Telnet C. A customer reports that while he submits print jobs to an inkjet printer.

boot. D. Enter hard drive information manually into the BIOS. you hear a series of beeps. The toner cartridge is defective. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. Enter hard drive information manually into the Autoexec. C. The pick-up roller is defective. it fails to boot or display a command prompt after the installation. Answer: C Question: 688 Page 143 of 193 . Enter hard drive information manually into the Boot. D. You would like to install Windows 2000 on a computer's clean hard drive. you are responsible for Technical Support at certways. What is most probably the reason for that problem? A. However. CMOS battery is dead. C. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. You would like to install and configure a hard drive on an older system. the older system cannot support autodetect.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A.ini Answer: C Question: 684 As an experienced network administrator. B. while powering on the computer. B. Meanwhile. Enter hard drive information manually into the Ntldr file.ini file. However. Hard drive is faulty. APM is off. What is the next course of action to take after the installation of the hard drive? A. B. BIOS is reporting a memory error. The fuser unit is defective. msconfig D. The feed roller is defective. C. sysedit C. Control Panel>Hardware>Systems>Power Management>Settings D. D. BIOS>Power Menu>S11>Hibernate C.bat. Control Panel>Power Options>Hibernate tab B. you are responsible for infrastructure design and global configuration changes.

ESD C. D. B. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. SLI Answer: B Question: 692 As an experienced Network Engineer. C. Power supply wattage is too low. Answer: A Question: 690 There was something wrong with the power supply in a workstation. DDR C. SMTP Page 144 of 193 . you should be familiar with the function of the following protocols. CRT D. C. Power supply is the wrong voltage. However. D. B. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. Power supply is the wrong form factor. such as wireless communications. Answer: C Question: 691 As an experienced Network Engineer. What is most probably the reason for that? A. Power supply wattage is too high. FTP C. Power supply's fan is defective. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. Which one is able to establish a secure network connection across the Internet? A. Power supply is the wrong form factor. it will not power up properly. the workstation would power up properly only when a single drive is connected. VPN B. Power supply is the wrong wattage. the workstation fails to power up properly.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. you should be familiar with the knowledge about the following technologies. Power supply's fan is defective. ECC D. What is most probably the reason for that? A. A certways network administrator replaced the bad power supply with a good one. DLT B. However. Otherwise. A certways network administrator replaced the bad power supply with a good one.

actions. you receive a call for assistance from a customer during your working hours. SNMP Answer: A Question: 693 As an experienced technician. WPA keys B. actions. LCD monitor C. You are sent out to troubleshoot the problem. Establish a theory of probable cause. Establish a plan of action to resolve the problem. D. What is the next course of action to take in this situation? A. WEP keys C. SSID broadcasts Answer: C Question: 694 Refer to the following devices. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. CRT monitor D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. MAC filtering D. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. Test the theory to determine cause. Verify full system functionality. He identifies the problem after diagnosing. What is the next course of action to take in this situation? A. D. Establish a theory of probable cause. NIC B. B. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. you are responsible for Technical Support at certways. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. and outcomes. B. Answer: C Question: 697 As an experienced technician. Document findings. and outcomes. C. Document findings. C. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . Ask the customer what the issue is. The technician narrowed down the problem and designed a solution.

The technician needs domain administrator rights. Fans provide passive cooling.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. The technician needs to map the drive. C. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. What is most probably the reason for that? A. The power supply has a loose connection. Ask the customer questions to identify the problem. 256GB B. Answer: A Question: 702 Page 146 of 193 . Fans provide active cooling. B. heatsinks provide passive cooling. The BIOS need to be updated. What's more. The system is in hibernation mode. heatsinks provide active cooling. D. The keyboard is faulty. The operating system is corrupt. actions. Verify full functionality and implement preventative measures. the power light is blinking. B. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. While returning to the office. C. D. B. Answer: D Question: 700 As an experienced technician. Document findings. Establish a plan of action to resolve the problem and implement a solution. D. 128TB D. Fans are applied with thermal compound. B. C. and outcomes. heatsinks do not. How to reply? A. The technician needs local administrative rights. D. 2TB C. heatsinks are not. he notices that his computer fails to respond to all key strokes and mouse movement. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. you are responsible for Technical Support in your company. Fans must be directly applied to the cooled component. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A.

The adapter was rated at 50-60 Hertz. The monitor and laptop video cards are incompatible. Windows key + Alt + M D. Answer: D Question: 703 Refer to the following shortcuts. D. A hard drive with more than 4MB of free space D. What is the first course of action to take in this case? A. A video card with at least 16MB of VRAM C. the AC adapter for his laptop computer fails to work properly. C. What must be involved in the computer so as to accomplish that? A. Print out a test page. The adapter was rated for 220-240 Volts. Configure NetBEUI settings. B. D. Configure the IP settings. What is most probably the reason for that? A. nothing displays on the monitor. you are responsible for Technical Support at certways. The adapter was rated for 110-120 Volts. Page 147 of 193 . A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. What is most probably the reason for that? A. The laptop BIOS was not updated to support external video.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). Download the latest drivers from the manufacturer.) A. The function key was not pressed to toggle the video output. you are responsible for Technical Support in an international company. A CD-ROM drive B. C. Which two are able to lock a Windows computer without logging off the user? (Choose two. You would like to install a TCP/IP laser printer in certways network. B Question: 704 As an experienced technician. B. The AC adapter was inserted in the incorrect port. C. D. Windows key + L B. B. The video cable connecting the monitor is loose. Windows key + alt + delete Answer: A. A customer emails to report that he connected an external monitor to his laptop computer. you are responsible for infrastructure design and global configuration changes. However. However. Ctrl + alt + delete then lock computer C. Answer: C Question: 706 A certways user is on a business trip to Europe.

Remove the control circuit board from the drive. The laptop is near a source of EMF interference. Change the display resolution to a lower setting. B. D. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. C. Adjust the refresh rate of the display to 72 Hertz. B. Answer: C Question: 708 As an experienced technician. Install network monitoring software and perform a trace. Page 148 of 193 . only the background graphic rather than the desktop is available to see. Uncheck Extend my Windows Desktop in the Display Properties. it is very important to prevent the data from being stolen. Install system patches. Format the drive. B. Store the drive next to a magnet for one hour. A Remote Desktop session has been established on laptop. D. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. As there are some sensitive data on the old hard drive. B. However. The mouse pointer software is corrupt. The sensitivity of the touch pad is too high. D. Encrypt all local data files. D. C. you are responsible for Technical Support at certways. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. Perform a disk defragmentation. What is the most reliable approach to ensure that? A. Physically destroy the disk platters. Setup user profiles. C. How to effectively resolve this issue? A. Run a full anti-virus scan. C. B. Install anti-virus software. Toggle the function key for the video display. What is most probably the reason for that? A.

B Question: 715 As an experienced certways technician. What are two appropriate courses of actions to take before installing the application? (Choose two. The laptop has an electrical short in the power supply. B. D. Read the application release notes. you directly purchased a new computer from the manufacturer. What is most probably the reason for that? A. Run the chkdsk /f command on the system. D. you are sent out to troubleshoot a computer error. You are asked to install a new accounting application that failed to be installed in the past. What is an effective solution to reduce the startup time? A. B. Defragment the hard drive. However. D. The customer is using the laptop power button instead of the docking station power button. Though the docking station power light is on. he is able to start up his computer with the use of power cord without the docking station. B. The laptop battery is defective and needs to be replaced.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.) A. Launch the File and Transfer Wizard. Call the department management to document the issue. Answer: C Question: 714 As an experienced technician. Describe the issue at the next staff meeting. The laptop power cord is being used instead of the docking station power cord. you receive a call for assistance from a customer during your working hours. What is the first course of action to take right after the problem is resolved? A. it takes a long time to display the desktop after accomplishing the initial configuration. B. Answer: D Question: 713 As an experienced technician. Run the defrag command on the system. C. However. Document the issue and the applied solution. Create a restore point. you are responsible for Technical Support at certways. Answer: B Page 149 of 193 . D. he is unable to start up his computer when it is in the docking station. Answer: C Question: 712 As an experienced certways technician. A customer emails to report that he purchased a laptop computer with a docking station. Answer: A. C. Configure biometric authentication. The problem is identified after initial troubleshooting. Remove unneeded startup applications. Post the solution on an online tech forum. C. Decrease the size of the paging file. C.

C. B. Class B B. B. DLC B. Provide a logical connection between a workstation and the network infrastructure. A hub directs traffic between locally attached computers. Assign IP address to the workstation. It runs slower than the processor speed. desktop preference as well Page 150 of 193 . Provide a physical connection between a workstation and the network infrastructure. IP C. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. TCP D. It runs faster than the processor speed. D.168. you should be familiar with the knowledge about the following protocols. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system.) A. A hub broadcasts all traffic to all ports. NetBIOS Answer: B. D. It runs at processor speed. Answer: D Question: 719 As an experienced Network Engineer. D. It runs at half the processor speed. Which one does the IP address of 192. Hubs are limited to a bandwidth of 4Mbps. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. Class C D.0. Class D C. C. Which two are routable? (Choose two.10 belong to? A. C. He would like to move all personal information and settings. Hubs only support TCP/IP protocols. including favorites. B. Monitor sessions between two hosts.

Keep the files on the portable drive and then look at them later for confidential material. What is the next course of action to take to deal with the defective monitor? A. Which of the following courses of action will accomplish that? A. Update the drivers for the video card. D. However. Update the drivers for the touchpad. B. you receive a call for assistance from a customer during your working hours. Answer: B Question: 723 As an experienced technician. you notice that the files belong to colleague B. C. D. you are responsible for Technical Support at certways. What is an appropriate course of action to take in this situation? A. Call the person that wants the disc burned and ask them if they can look at the files. Use regedit to export the user data to the new system. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. Disassemble the monitor to prepare disposal of parts independently.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. C. Dispose of the monitor according to applicable environmental regulations. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. which distracts your attention during your work. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. B. Use the USMT to export the data from the old system. Lower the pointer speed in the Mouse Control Panel applet. D. Answer: A Question: 722 As an experienced technician. Answer: A Question: 725 As an experienced technician. B. to the new computer. Format the hard drive and reinstall the OS. From Windows Explorer. Discharge the CRT prior to disposal. C. B. You are sent out to fix a computer issue at a user's office. Delete the files off the portable drive once they are finished burning the disc. Dispose of the monitor in the trash. and import it to the new system. Organize the user's papers into file folders. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. you are asked to replace a defective CRT monitor. D. What is an appropriate action to take in this situation? A. C. You notice that his desk is in a mess. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. Page 151 of 193 . Provide copies of the files to the people named on them. copy the users profile from the old system to the new system. What is the best course of action to take to resolve this problem? A.

As an experienced technician. Answer: B Question: 729 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. What is the best course of action to take in this situation? A. Carry it by holding it upside down by the base. you receive a call for assistance from a customer during your working hours. Receive.What is the most appropriate approach to carry a CRT monitor? A. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. D. D. put on hold and forward. C. B. you are responsible for Technical Support at certways. providing standard permissions. Create a new account for the user. Carry it by using both the power and video cords for stability. and forward. D. Reset the password for them and inform them of their username. However. Respond by informing caller to slow down and change their attitude. Answer: B Question: 727 As an experienced technician. What is an appropriate course of action to take in this situation? A. B. C. Receive. Ask the user if he minds if you remove the computer from the desk to fix the issue. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. Carry it with the protrusion on the back facing your body. Respond by asking the caller to slow down and repeat the concern twice. D. D. But the problem is that they are unable to identify their username. Receive. C. B. Tell the user that you will return later in the day once he has cleaned his desk. evaluate and respond. Carry it with the screen closest to your body. Ask the caller to call back when they are in a better mood. Listen to callers concern without interrupting and being judgmental. B. ask for help and respond. Receive. understand. you are sent out to resolve the problem. Answer: C Question: 728 As an experienced technician. Follow the company's established guidelines to reset passwords. put on hold. Schedule a later time to call them back once they remember their username. give first impression. C. you are responsible for Technical Support at certways. C. interpret. What is the most effective communication method to deal with a service call? A. you are unfamiliar with Page 152 of 193 . Report the issue to the user's manager and return the next day to work on the issue.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. Answer: B Question: 733 As an experienced technician. Forward the customer to another technician in order to listen to the co-worker. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. B. Put the customer on hold just for a few minutes. What is the best course of action to take in this situation? A. 32 volts Answer: B Question: 732 As an experienced technician. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. C. D. you are speaking on the phone with a customer. You are sent out to fix this issue. Which one will be accepted by most new motherboards? A. Answer: B Question: 734 As an experienced technician. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. B. However. C. What is the best course of action to take in this situation? A. D. you receive a call for assistance from a customer during your working hours. Put the customer on hold just for a few minutes and assist the co-worker. Avoid the incoming call and call back later. 6 volts D. However. B. D. Page 153 of 193 . Answer: D Question: 731 Refer to the following voltages. Write down error code and ask for assistance. B. disabling the firewall cannot solve the issue. 24 volts B. Email the manufacturer with the details of the issue. Ask the customer's permission to put them on hold. you are responsible for Technical Support at certways. What is the next course of action to take in this case? A. C. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. What is the best course of action to take in this situation? A. you receive a call for assistance from a customer during your working hours. While speaking on phone with the customer. A coworker asks you for assistance during your working hours. 12 volts C. Update the OS with the most recent patches. Forward the customer to another technician. you receive another incoming call from a good friend. Research online forums for assistance. Replace the workstations NIC. Reinstall the firewall software.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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CompTIA A+ Essentials CompTIA 220-701

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916

Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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Improved registry settings C. Boot the unit in Safe Mode by pressing Ctrl/Esc. Right click on the desktop. Create the folder in My Documents then click and drag the new folder to the desktop. you are responsible for Technical Support at certways. Try and keep the same password so the customer can always remember it. C. What is the first course of action to take so as to successfully boot the computer? A. The monitor driver version B. If the monitor has been degaussed recently C. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. However. B. Improved performance B. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. Try not to use numbers in the password. D. select new. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. What should be checked first in this situation? A. Use the run command and type folder. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. Boot the unit in Safe Mode by pressing F5. D. C. Answer: B Question: 767 Page 160 of 193 . B. C. a customer is suffering from eye strain with the use of the external CRT display. The power to the external displays docking station D. Boot the unit in Safe Mode by pressing F8. D. Create the folder on a flash drive and then click and drag the new folder to the desktop. Improved security features D. and select folder. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A. B. Change the password frequently. Use their telephone number as the WEP key.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Boot into setup/BIOS and check the Graphics options.

Run the computer until the error occurs then find where the source of the heat is. It is a website that does not require a password to log in. instrument panels. VGA C.0. Answer: D Question: 768 A certways user would like to configure a network printer to a home network. Check the System Event log for over temperature entries. Which of the following courses of actions will you take as the next troubleshooting step? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. DVI Answer: B. It is a website where cookies are required. C. and other devices. the monitor has been replaced with a new one of the same model. Update or reinstall the display driver. C. and moving pictures. Remove the battery and run the laptop on the external power supply. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. D Question: 771 As an experienced technician. you are responsible for Technical Support at certways. D. Answer: B Question: 770 A liquid crystal display (LCD) is a thin.1. It is a popup advertisement that has been blocked. B. you are responsible for Technical Support in your company. What is the best course of action to take in this situation? A. televisions. What is an appropriate explanation to this question? A. D. D. which TWO of the following are helpful to accomplish that? A. Set the printer to DHCP. B. Its uses include monitors for computers. Check to see if the monitor and computer are powered by a UPS. you are responsible for Technical Support in a large-scaled company. Answer: A Question: 769 As an experienced technician. B. According to the report from the previous technician. What is the best recommendation to him during the configuration procedure? A. Enable print sharing from the main computer. A customer emails to report that his laptop occasionally reports an over temperature warning. S-Video D.0. Page 161 of 193 . B. A customer reports that a loss reoccurs to his monitor display. It is a secure website. C. flat panel used for electronically displaying information such as text. images. Set the IP address to match the gateway address. Configure the printer's IP to 127. So as to enable the connection between an LCD monitor and a desktop. You are sent out to identify the problem. CGA B. Ask the customer how the laptop is being used when it reports the error.

which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. cycle the power on the printer and observe the boot process. B. D. Have each user remove and re-install the printer to update the driver. Shutdown Answer: B Page 162 of 193 . What is the next course of action to take in this situation? A. B. Answer: B Question: 775 Referring to the following power saving modes. replace the network card in the printer. you are reported that the printer could only print in monochrome rather than in color. After maintaining the network printer on the weekend and updating its driver. Replace the video card because there is no display. Check the quick setup guide for BIOS settings. Check the printer properties on the server. Consult the maintenance manual for the error code. D. D. Remove the power and check the position of the jumpers on the motherboard. Answer: C Question: 772 As an experienced technician. the power light on the computer repeatedly blinks five times. Hibernation C. power off the printer. check the printer for paper jams in the path. you are responsible for Technical Support in your company. A user states that an error message displays on his printer. meanwhile any print jobs in the queue fails to work.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. To identify the cause. You notice that the printer is online but there is no light on the network card. A user calls to report that his improperly worked monitor has no display. Unplug and then re-connect all cabling to the components. Ask the customer what is occurring when the display is lost. which of the following is the best action for you to take? A. You notice that the monitor has power. Power cycle the printer to update the driver. you are responsible for Technical Support in your company. C. moreover. C. Standby B. C. have the customer clear the print queue and reboot. B. you are responsible for Technical Support in your company. In order to determine the issue. Sleep D. Answer: B Question: 773 As an experienced technician. pauses and then repeats. D. your next course of action is to: A. Flash the firmware on the printer to match the new driver. Answer: C Question: 774 As an experienced technician.

Check the video cable from the monitor to the PC. reseat the video card. What fails to be started during boot in this case? A. try turning the monitor on/off. Answer: C Question: 780 Referring to the following chipsets. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. According to the customer. Print Spooler D. C. Referring to the following options. IPSec Services C. Password authentication B. you are responsible for Technical Support in your company. WEP Answer: A Question: 778 As an experienced technician. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . you should be familiar with the knowledge about encryption technologies. Add Hardware Wizard B. try turning the monitor on/off. you are required to install a fingerprint scanner in a customer's laptop. WPA2 B. the PC is powered on and is also not in standby mode. whenever restarts. WPA encryption D. Turn the monitor on/off. WPA D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. which one has the highest level of security and reliability? A. Turn the monitor on/off. check the video cable from the monitor to the PC. check the power cable on the monitor. Reseat the video card. WPA-AES C. D. Computer Browser Answer: C Question: 779 As an experienced technician. reseat the video card in the PC. Biometric authentication Answer: D Question: 777 As an experienced technician. you are responsible for Technical Support at certways. What is an appropriate recommendation for the customer to sort out the issue? A. A customer reports that the screen of his PC is completely blank. check the power cable on the monitor. check the video cable from the monitor to the PC. Smart card authentication C. it shows an error of a service failure. B. Which of the following security technologies should you take into consideration? A.

Southbridge Answer: A Question: 783 As an experienced technician. DMA controller C. Answer: A Question: 784 Referring to the following socket types. Northbridge B. you are responsible for Technical Support at certways. D. Verify that the power button is plugged into the motherboard. Southbridge D. Replace the power button. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. DMA controller Answer: C Question: 782 Referring to the following chipsets. you should be familiar with the function of different types of chipsets. B. DMA controller Answer: A Question: 781 As an experienced technician. CMOS D. 959 D. Slot A C. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. BIOS C. You are reported that a desktop computer is unresponsive when a user presses the power button. Check the power supply for voltage output. Check the power outlet to verify it is supplying power.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 775 Answer: A Page 164 of 193 . You notice that the power cord is correctly connected to the computer as well as to the power outlet. Northbridge D. C. Which of the following actions should be your next step to resolve the problem? A. which one involves the application of a zero insertion force connector? A. 478 B. BIOS C. Northbridge B. Southbridge B.

DDR2 D. Answer: A Question: 786 Referring to the following architectures. Turn on Automatic Updates. you are responsible for Technical Support in your company. Set automatic updates to download only. The user's workstation has a faulty NIC. D. You are able to successfully ping the user's workstation and the printer. B. Verify when the last time the computer was working correctly was. and print a test page from another workstation. Set automatic updates to download and install.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. The printer is no longer the users default printer. Update the virus definitions and start a scan for viruses. B. Answer: A Question: 789 As an experienced technician. Unplug the PC and put on an anti-static wrist strap. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. D Question: 787 As an experienced technician. What is the best recommendation to accomplish that? A. A certways user would like to automatically receive updates from Microsoft without interfering with his work. B. Update the network device drivers. However. Page 165 of 193 . Dual-core Answer: A. it worked fine the day before. Multi-core B. you are responsible for Technical Support at certways. SODIMM C. D. You are requested to troubleshoot an issue with your customer. Assign a password complexity policy. you are responsible for Technical Support at certways. C. which two are configured for multi-threaded applications? (Choose two) A. C. Update the antivirus definitions. The printer has corrupt drivers. D. Answer: D Question: 788 Referring to the following options. D. C. The printer has a faulty NIC. A user calls to report that he suddenly fails to print to a network printer. Disable all file shares. What is most probably the reason for this problem? A. C. B. Inform the customer of how long it might take to resolve the problem. Turn off the firewall. what will you do as the first step? A.

Motherboard settings D. WPA B. Jumper settings C. which one demonstrates a biometric security? A. Referring to the following options. Check power on the users' laptops. which should be selected to accomplish the task? A. Check the domain print server. Referring to the following file systems. To resolve the issue. you are responsible for Technical Support at certways. Username/password D. FAT32 C. you should be familiar with the knowledge about security. NTFS D. B. Check the print queue. Where allows you to change the necessary boot order? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. C. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. Fingerprint scanner C. which of the following will you check first? A. Check the network connections. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. D. A user states that his computer could not boot. HPFS B. you are responsible for Technical Support in an international enterprise. Answer: B Question: 792 As an experienced technician. BIOS settings Answer: D Question: 794 Page 166 of 193 . FAT16 Answer: C Question: 793 As an experienced technician. you are responsible for Technical support at certways. MAC filtering Answer: B Question: 791 As an experienced technician. Firmware settings B. Several users report that the print jobs could not succeed in printing to the local shared printer.

select Properties B. An asynchronous modem C. Task Manager Answer: C Question: 796 As an experienced technician. D. you are responsible for Technical Support at certways. C. Answer: A Question: 795 As an experienced technician. A network interface card Answer: B Question: 798 Referring to the following power supply standards. which one is developed with the aim to plug into the motherboard in a better way? A. Check the boot order in the BIOS. Backup Manager B. A user requests you to determine the amount of memory in a Windows XP computer. A T-1 connection D. select Properties Answer: B Question: 797 Referring to the following adapter cards. Which of the following options will you select to accomplish the request? A. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. Application Manager C. PC/XT C. You notice that the software hangs during the hardware detection phase. which one can be used to connect to the Internet with a telephone line? A. ATX B. you are responsible for Technical Support at certways. What will you do to tackle the problem? A. which one can be used to trigger defrag to run when the customer logs off? A. B. Right-click My Network icon. select Properties C. ACL D. Right-click System Tray. A cable modem B. select Properties D. Right-click My Computer icon. Check the CMOS battery.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Check the disk for scratches. you are responsible for Technical Support at certways. Right-click Start menu. Task Scheduler Wizard D. Check for incompatible hardware. AT Page 167 of 193 . Referring to the following utilities.

Half duplex C. Port mirroring Answer: C Question: 802 As an experienced technician. LDAP B. Hub C. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented. From the administrative tools applet B. How to answer his question? A. RDP D. Modem D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. you are responsible for Technical Support in your company. Manually on the printer Answer: C Question: 800 As an experienced technician. you are responsible for Technical Support at certways. Bridge B. Port forwarding B. Where can you accomplish that in Windows? A. NTP C. Switch Answer: D Question: 803 Referring to the following network devices. How will you reply? A. which one allows the interconnection of networks? A. you should be familiar with the knowledge about Windows Remote Desktop. Referring to the following protocols. Router Page 168 of 193 . Modem B. Switch C. Full duplex D. From the printers drivers C. which one is commonly used for this technology? A. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. From the printer properties page D. PPTP Answer: C Question: 801 As an experienced technician.

The power supply Page 169 of 193 . A maximum of two computers can share a local printer verses unlimited users can share a network printer. A local printer has a small footprint and cost less money than a network printer that has a large footprint. while laser printers can be harmful to the environment. Laser printers fuse the image to the page. while an inkjet printer sprays the image on the page. Hub Answer: C Question: 804 Referring to the following network devices. Switch C. The control panel D. How to reply? A. Answer: C Question: 806 As an experienced technician. D. C. while an inkjet printer fuses the image to the page. B. D. inkjet. Hub Answer: D Question: 805 Refer to the following statements.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Laser printers melt the image onto the page. Laser printers use toner. while the inkjet printer can only use ink cartridges. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. you should be familiar with different types of printers. Ink jet printers are safe for the environment. Which of the following correctly demonstrates a distinguishing characteristics of a laser. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. thermal and impact printer? A. Which one correctly describes a difference between a local printer and a network printer? A. The writing element B. The interface C. Modem D. which one not only interconnects workstations but also broadcasts the data being transmitted? A. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Router B. Answer: D Question: 807 As an experienced Network Engineer. C. B. you are responsible for Technician Support in your company.

It refers to number of installed hard drives. the printer fails to print the job. B. It refers to the number of partitions across multiple hard drives. D. SODIMM B. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. Answer: C Question: 810 Refer to the following screen resolutions. you are responsible for Technical Support in a large-scaled company. A customer is asking you what the RAID level on a computer system refers to. SATA hard drive Answer: D Question: 812 As an experienced technician. you are responsible for Technical Support in an international company. Which one demonstrates a primary storage device? A. Protect the person who would be directly affected in the case of a breach. A print job is waiting in the print queue. What is the minimum default resolution setting supported by a computer running Windows XP? A. 640 x 480 D. C. Protect the company's intellectual property and proprietary information. Protect the customer's personal files and professional data. C. SD flash drive D. How to reply? A. The application used to create the document is incompatible with the printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. DVD/RW drive C. B. A user reports that he submits a print job to a printer. 800 x 600 C. Protect the equipment from abuse and misuse. It refers to how data is distributed between multiple drives. D. though it seems to queue up fine. Page 170 of 193 . It refers to the back up tape drive configuration. D. Which of the following could be a reasonable explanation? A. 1280 x 920 B. C. B. 800 x 640 Answer: B Question: 811 Refer to the following devices. Printer configuration is incorrect.

Hyper-V technology Page 171 of 193 . D. The output should be auto sensing from 100 to 240 Volts. D. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. AGP slot B. Automatic integrated surge protection is provided through the upgrade. The output should be equivalent to the original power supply wattage. Thermal grease between the processor and the fan D. The computer can run faster because of the larger power source.3 volts of power to the computer B. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. The output should be equal or greater than the original power supply wattage. PS/2 port Answer: D Question: 814 As an experienced technician. Thermal grease between the fan and the heatsink C. you are responsible for Technical Support in your company. which one is a typical I/O interface? A. The addition of 3. C. you are responsible for Technical Support in your company. IDE drive D. Answer: A Question: 815 As an experienced technician. How to reply? A. The output should be equal or lesser than the original power supply wattage. Hyper-threading technology B. One of your customers would like to buy an extra AC adapter for his laptop. Automatic voltage detection between 110 and 220 voltage is provided. What is an important recommendation concerning the output? A. Double the clock speed on a 32-bit processor C. DIMM chip C. Two processors installed on the motherboard B. B. C. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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CompTIA A+ Essentials CompTIA 220-701

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916

D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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18.122. you are responsible for Technical Support at certways. which one allows a technician to open an editor so as to adjust the Windows database? A.10. msconfig Answer: C Question: 836 Page 175 of 193 . regedit D. ping f 189. Five Answer: A Question: 832 Refer to the following consumables. Which one is used by a laser print? A. ping a 192. you are responsible for Technical Support. How to answer this question? A. 100Mb D. ping t 172.11 B. 10Mb C. Liquid ink B.5 D. Two D. Toner D.7 C. Fuser C.168.5 Answer: C Question: 835 Referring to the following commands. edit B. ping v 10.16. One B.1.68. You are asked to return the hostname of a specific device for a user. Ribbon Answer: C Question: 833 As an experienced technician. Which of the following command will you use? A. Four C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount. dir C. Full duplex B. One of the trainees is asking you at which mode network hubs by design can run. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A.0. Half duplex Answer: D Question: 834 As an experienced technician.

ini file. According to the report. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules.ini file. C. you are responsible for Technical Support in your company. C. PERFMON B. The RAM has been inserted backwards in their slots. B. The monitor is not plugged into the video card. Which of the following utilities will you apply to complete the task? A. What is most probably the reason for that? A. You would like to check the total RAM installed in a computer running Windows XP. The PC BIOS does not support the new RAM size. the physical printer online light is lit and the data cable is properly connected. you are responsible for Technical Support at certways. The Use Printer Offline option is not checked. Which of the following will display that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. only 1GB of RAM is recognized by the OS at startup. B. MSCONFIG D. Which of the following will most probably result in this problem? A. MSTSC Answer: A Question: 838 As an experienced technician. MSCONFIG was used to enable the computer services. MSCONFIG was used to execute the system. MSIEXEC C. B. The Print Processor has been changed in Printer Properties. you are responsible for Technical Support in your company. C. The Printing Preferences has been changed in Printer Properties. The BIOS revision is the latest version. you are responsible for Technical Support at certways. However. Which of the following is most probably the reason for this problem? A. You are asked to add RAM to a customer's PC. MSCONFIG was used to execute the win. System Information Page 176 of 193 . but it fails to load all the services required. Answer: B Question: 840 As an experienced technician. Answer: B Question: 837 As an experienced technician. A user reports that a printer which was fine previously could not print now. A customer reports that his computer booted normally. D. you are responsible for Technical Support in a large-scaled company. D. MSCONFIG was used to disable the computer services. The Use Printer Offline option is checked. D. Answer: A Question: 839 As an experienced technician. You are requested to perform a baseline on a hard drive.

Device Manager Page 177 of 193 . My Computer D.0. Device Manager C.0. Where could you find the Event Viewer in the computer? A. ping 127. Performance Logs and alerts D.0.0. What will be your answer? A. Component Services Answer: A Question: 843 As an experienced technician. you are responsible for technical support in a small business. ipconfig 127. Performance Logs and Alerts D. you are responsible for Technical Support at certways.1 Answer: D Question: 842 As an experienced technician. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A. Device Manager C. Component Services C. A trainee is asking you where he could find the Service Snap-in.0.1. System Properties Answer: D Question: 841 Referring to the following commands.1 D. Control Panel C. Computer Management B. Component Services B. Computer Management B.0. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A. You would like to use Event Viewer to view the event logs on a local or remote machine. Device Manager D. Computer Management B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. ping 128. localhost 128.1. which one could effectively confirm TCP/IP functionality? A.0 B.1 C. Computer Management C.

you would like to place a shortcut so that an application will run during logon. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Simple File Sharing Page 178 of 193 . You would like to enter msinfo32 into the run line. cmd D. System Properties D. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Which one will be started during this procedure? A. System Configuration B. System Properties D. dxdiag C. System Configuration B. Task Manager Answer: A Question: 849 As an experienced technician. which of the following will be started in a computer running Windows XP? A. Refer to the following utilities. Control Panel Answer: B Question: 847 As an experienced technician. you are responsible for Technical Support at certways. msinfo32 Answer: B Question: 850 Refer to the following tools. Which one is available to see in the utility of the Control Panels Administrative Tool? A. Startup Menu C. System Information C. In which of the following locations can you accomplish that? A. You are requested to check the driver version of some components. msconfig B. My Computer D. System Tray B. System Information C. Which of the following command could be used to effectively display what you would like to check? A. you are responsible for Technical Support at certways.

12 C. Computer Management Answer: D Question: 853 As an experienced technician. you are responsible for Technical Support in your company. Power Options C. Power Options D. Hardware Wizard B. 28 D. Hardware Wizard Answer: B Question: 852 As an experienced technician. Simple File Sharing D. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. Event Viewer C. 26 D. 10 B. Performance C. you are responsible for Technical support at certways. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . which one will you find in the Administrative Tools Utility? A. 26 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 28 Answer: C Question: 855 Referring to the following options. 10 B. Which of the following is available to see in the Administrative Tools Utility? A. You are asked to set a 128-bit WEP encryption key for the router in your company. How many characters should you use in the setting? A. 12 Answer: A Question: 854 As an experienced technician. Power Options B. Hardware Wizard Answer: B Question: 851 Referring to the following tools. Which of the following will you select as the answer to his question? A. you are responsible for Technician Support in an international company. Simple File Sharing D.

11a B.11n C. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 64 Answer: C Question: 857 As an experienced technician. 10 D.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. 8 B. 8 B. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. A user is asking you what a KVM switch accomplishes. Answer: C Question: 860 Page 180 of 193 . keyboard. you should be familiar with the knowledge about the following wireless protocols. 26 Answer: A Question: 856 As an experienced network engineer. Which of the following is the best answer? A. you are responsible for Technical Support in your company. 802. Connect multiple users to one computer. 28 C. CRT B. 16 C. 802. B. How to reply? A. HDMI C. 802.11g D. LCD D. and mouse. D. Allow multiple computers to communicate with each other in a network. Connect multiple computers to one monitor. you are responsible for Technical Support in your company. Which one offers the maximum bandwidth for streaming video data? A. Projector Answer: C Question: 859 As an experienced technician. C. 63 D. Allow multiple users to have access to a central gateway.

According to the customer. Processor B. CPU D. Battery Answer: A Question: 862 As a network administrator. Fan B. Switch B. you are responsible for Technical Support in your company. However. BIOS D. configuring and maintaining the network for your company. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. Modem D. Router Answer: A Question: 863 As an experienced technician. He asks you where this configuration shall be taken. you are responsible for designing. you are providing Technical Support for your company. Which of the following components is most probably to be defective? A.INI file B. Modem D. PXE Boot Rom C. CSU Answer: C Question: 861 As an experienced technician. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. which one allows the conversion from digital to analog signals for communication between two different networks? A. What is the most suitable option? A. BOOT. Bridge C. RAM C. Router B. What is the correct answer? A. the battery is full and his laptop is plugged in. DSU C. Which of the following components is most probably to be defective? A. CPU Fan Page 181 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. you hear a constant whining noise from it. There are no error codes or beeps either. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. Now you have to select a device from the following to replace a hub.

Coaxial Page 182 of 193 . you are familiar with the following types of cable. CAT6 B. RAID 6 D. Coaxial Answer: B Question: 867 As an experienced technician. Referring to the following connectors. STP D. you know how the following types of cable function respectively. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors. Which one would perform the task of sending and receiving data with light? A. Which one contains a single copper wire with which a user could send and receive data? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Which one has a foil shield inside the jacket? A. Which RAID array allows a user to install two disks in a RAID array of equal size? A. RAID 10 C. Optical Drive Answer: B Question: 865 The following are four types of RAID array. ST C. RAID 1 B. which have special features respectively. Fiber C. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. which one is generally utilized on CAT6 cable? A. UTP D. RJ-45 B. Fiber C. RAID 5 Answer: A Question: 866 As an experienced technician. STP B. Hard Drive D. RG-6 D.

Which of the following is the best approach to recommend? Page 183 of 193 . Cable D.11n D. 802. Fiber D. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. Refer to the following options. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. Satellite C. you are familiar with the following types of wireless. LCD monitor D. UTP C. Which one could have the fastest speed? A. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Laser printer B. UPS is not applicable to which of the following utility as it consumes too much power? A. Fiber B.11g C. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. 802. Which is suitable for you? A. Server C. 802. DSL Answer: B Question: 872 As an experienced network administrator. He is asking you for advice on protecting the equipment. STP D. Which one could use 5GHz frequency and transmit data up to 54Mb? A. depending on the topology. Cable B. DSL C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.11a B.

C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 400Mbps. SMTP D. Micro ATX C. Uninterruptible power supply C. POP Answer: C Question: 876 Refer to the following types of drives. DVD-ROM drive B. What is the maximum speed of data transmission? A. you are responsible for Technical Support in an international company. 12Mbps. Grounded outlet D. Surge protector Answer: B Question: 875 As an outstanding technician at certways. HTTPS B. 480Mbps. you are familiar with the following protocols. which one will you install in a small form factor case? A. IDE hard drive C. B. Power strip B. NLX D. SCSI hard drive Answer: C Question: 877 As an experienced technician. USB thumb drive D. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. 800Mbps. Which one is an example of solid state drive? A. Which one makes use of port 110 by default? A. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . D. Referring to the following types of motherboard. ATX B. FTP C.

What's more. 110/120 Volts AC or 220/240 Volts AC B. Internet site is down. B. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. AC or DC Voltage C. C. What is your next course of action to take? A. Update the device driver. He found that a computer of his network was unable to connect to Internet. Increases length of cable C. What might be the cause of this problem? A. you are asked to install a certways network. D. the NIC link lights for that computer are not on at all. Remove and replace the network card. Lower latency D. 10 B. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. Join the computer to the workgroup. Then you notice that a yellow exclamation mark is displayed in Device Manager.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. Switch is not working. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. Fire resistant B. 15 C. 25 D. Firewall is not working. B. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. Network server is not working. Re-install the OS. Answer: D Question: 884 Page 185 of 193 . D. 110/120 Volts DC or 220/240 Volts DC D.

you are responsible for Technical Support at certways. Take the call. IO. You would like to successfully boot a computer with the use of the basic devices and drivers. the phone rings. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. which one is the best to take? A. In which of the following locations can he locate the NTLDR files? A. You also know it is her long fingernails that lead to this recurring problem. How to accomplish this task? A. C. Answer: A Question: 888 As an experienced technician. During your repairing. Safe Mode D. NTOSKRNL B. Enable Boot Logging B. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary. you are responsible for Technical Support in your company. Referring to the following actions. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. POST Answer: D Question: 887 As an experienced technician. Immediately leave and go to another room to take the call and deal with the repair later.SYS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Which one runs first as long as a computer is powered on? A.SYS D. D. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 . Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned.COM D. NTLDR C. OS installation disk C. Boot Mode C. CONFIG. You are asked to perform a repairing job while you are waiting for an important personal call. BOOT.INI Answer: B Question: 886 Refer to the following processes. NTDETECT. B. Apologize and excuse oneself for a moment to take the call quickly outside the room. Have the phone on vibrate before starting the repair. you are responsible for Technical Support in your company.

UPS B. Before repairing or upgrading a user's computer. the power went out briefly at home. Remove excessive dust and loose items. C. Partition the drive into two physical drives making C: the OS and D: the data. making C: the OS and D: the data. D. but let the client know that the client will be charged extra for the same repair next time.Attributes. Show the client how to put the keys back on. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password. Power strip D. Biometric fingerprint scanner D. Which method will make it possible? A. Check for and remove outdated components. B. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Larger power supply C. you are trying to store a sensitive data on the hard drive where the operating system is also stored. Do the repair with a good attitude. Cover the extra power plugs not being used with electrical tape. What is the best method that you shall recommend? A. B. At the same time you have to ensure the data not being affected by the operating system related issues. Partition the drive into two logical drives. Which device will you recommend that would best solve this issue? A. Answer: B Question: 889 As a network administrator for certways Company. He wondered how to avoid the similar interruptions caused by short power failings. C. Front panel media lock C. B. Replace all cooling fans with new ones. D. Hide the sensitive data from casual view using folder Properties . Do the repair.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Refuse to do the repair until the client learns how to type with long fingernails. C. Keylogger B. D. Page 187 of 193 . Answer: C Question: 890 You are an experienced network engineer in a famous communication company. Encrypt the sensitive data so that it cannot be read without a key. Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. you'd better perform what kind of preventive maintenance technique? A.

Suggest purchasing a newer processor. music and other documents. What is the next course of action to take in this situation? A. Run CHKDSK on the hard drive. Its system specifications were still very good. Establish a plan. B.255.0 belong to? Page 188 of 193 . After he replaced a power supply in a system. Answer: B Question: 896 Refer to the following network classes. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Which one does the default subnet mask of 255. Document the actions. You have performed a repair for a computer and you are sure that it is working with no problem. Defragment the hard drive. C. Increase the systems RAM.255. Identify the problem. Answer: A Question: 895 You are responsible for Technical Supports in certways Company. Class A Answer: C Question: 897 Refer to the following network classes. Which one does the default subnet mask of 255. Install an uninterruptible power supply (UPS). Formulate a theory. Leave it up to the client to take their own precautions. What is the first course of action to take in this situation? A. D.0 belong to? A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. In the past two years his system was mainly used to browse the Internet and download photos.255. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. Tell the client they need to install a surge protector soon. C.0. he found that there was no power protection being implemented. B. D. Class C D. C. What is the best course of action to take? A. Class B C. D. Class D B.

Reserved IP address B.1. Class D Answer: B Question: 900 Refer to the following network classes. Which device is able to automatically assign a host IP address? A. Class C B. Class A D.0. Class D C. Class A B. Class C D.30.22. you know how switch. Static IP address Page 189 of 193 . Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A.0. Which one does the IP address of 172. Class A D.1 be classified? A. Class B C. Class A B. Class D Answer: B Question: 898 Refer to the following network classes. Bridge D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Class C D. Switch B. Which class should the IP address of 10. Which one does the default subnet mask of 255.172. router.0 belong to? A. Class B C. Class B Answer: A Question: 901 As an outstanding network engineer. hub and bridge function in a network respectively. Class B Answer: A Question: 899 Refer to the following network classes. Router C.0 belong to? A. Class D C. Class C B.

D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. you are responsible for Technical Support in your company. The component is not installed. What does this demonstrate? A. Which action should you take first before anything is done to the system? A. Dynamic IP address Answer: B Question: 903 Refer to the following options. Answer: C Question: 906 As an experienced technician. Document the core actions and inform the customer the repair has been completed. The components driver is not found. D. with which a user could modify the size of the paging file? A. The component is disabled. Virtual Memory D. B. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. You notice that there is a yellow question mark beside a device on the Device Manager list. you are responsible for Technical Support at certways. What shall you do next? A. Stationary IP address D. Unplug the workstation and begin the upgrade. Hardware Profiles Answer: C Question: 904 As a network administrator. Complete a full backup of the workstation before making any upgrades. Which one has the special settings. B. B. Remove the cover of the workstation case and use an ESD strap before the upgrade. You accomplished the task of repairing a problem on a PC. C. Upgrade the hard drive and reboot the system. share this with the customer and take steps to minimize the reoccurrence. share this with the customer and take any preventative measures. Task Manager C. You are sent out to upgrade a hard drive in a workstation. C. Document the solution. D. Document the entire event. Device Manager B. The components driver is outdated. C. Answer: A Question: 907 Page 190 of 193 . Inform the customer of the steps taken during the repair and continue to the next service call.

USB 2. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. ESD D. RAID Answer: C Question: 910 As an experienced technician. RFI B.0 C. VRAM B. you are responsible for Technical Support at certways.4GHz spectrum recently. 802. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. IEEE 1394a D. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. Installation of the NTLDR C.INI file B. EMI C. Electrical surges Answer: A Page 191 of 193 . Proper configuration of the BOOT.11n B. HPFS C. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802. CMOS C. What is most probably the cause of this problem? A. Which of the following file systems would be their first choice that goes with this operating system? A.11g wireless signal. TPM D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. Partitioning and formatting of the hard drive D. He also states that he has configured a new cordless telephone using the 2. NTFS D. Which of the following should be accomplished prior to the installation? A. CDFS B. What is the maximum connection speed for an external hard drive? A.

Double-sided B. If the print spooler service needs to be configured for multi-page printing D. What operating system will you recommend him to use? (Choose two. he does not want to lose any of his files during the upgrading process. If the printer needs a memory upgrade to print multiple documents at once C. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. He is asking you for assistance. Which one is a feature of solid state drives? A. Windows Vista Home Basic D. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. B. Amperage Answer: C Question: 916 Refer to the following features. you provide Technical Support for a famous company. Refer to the following power specifications. C. However. They are susceptible to failure typically caused by strong vibration or rough handling. Besides. Windows Vista Ultimate Answer: A. RDRAM C. D Question: 914 As an experienced technician. They have a larger platter than other magnetic devices. When deciding which power supply unit to use. you are setting up a new system for your customer with multiple processors and hard disk drives. What is the correct answer? A. They have no moving parts and can tolerate vibration. Frequency C.) A. you are responsible for Technical Support at certways. What should be checked first in this situation? A. Wattage D. Hertz B. Page 192 of 193 . none of the documents print correctly. A customer reports that he has sent ten different documents within an hour. Dual-channel D. Windows Vista 64-bit edition C. If the printer needs a firmware upgrade to print multiple documents at once B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. what is most important to look for? A. Windows Vista Business B. A new trainee is asking you what memory type allows a user to detect and correct errors.

Answer: A End of document Page 193 of 193 . They require more power than other drive types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.