Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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Factory recovery partition B. Parallel B. scanners. provides use of more powerful video graphics accelerators. Electrostatic Discharge (ESD) C. provides access to larger hard drive partitions. PS/2 C. B. Tablet C. USB D. which THREE are effective for this operating system? A. Refer to the following installation options. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A. laptops. and printers. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. and media centers. Windows CD installation Answer: A. Netbook D.com D. C. A. Network installation C. web cams. provides addressing of memory beyond 4GB. as most operating systems must be extensively modified to take advantage of the new architecture. and is popular on laptops and desktops alike. including home and business desktops. B. Luggable B. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . Cordless phones D. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. such as mice. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. provides use of PCIe X16 expansion slots. Installation from Microsoft.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. D.

G0 B. S4 Answer: D Question: 21 In computing. S1 C. During your working hours. Type II C. A.) A. chkdsk B. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. D. S2 D. Which of the following expansion slots are designed for high-speed. As an experienced technician. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. to clear a paper jam in the printer. the client believes that it is necessary to reset the printer server. format D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. a client calls you and states that there is something wrong with the printer as it fails to print normally. Type I B. you immediately find out the solution. USB B. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process. B. however. Thank the user for their concern ask the user open ended questions to see what they think is the problem. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. that is. C. AGP Page 5 of 193 . Thank the user for their assistance with the problem. Type III D.sound cards. how to respond to theuser in an appropriate manner? A. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. However. Type IV Answer: B Question: 23 You are an IT professional in an international company. And you notice that there are many printing jobs waiting to be printed. fdisk C. and so on? A. their solution did not work and inform the user that the company has personnel working on the problem. 3D graphics adapters? (Choose two. Under that circumstance.

It has a higher transfer rate than a serial connection. Mouse and keyboard need to be cleaned.) A. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. and workstations. ISA E. The hard drive is in standby mode. Dot matrix C. Which of the following is most probably the reason for that? A. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A. format Answer: A Question: 26 Which types of printers are referred to as page printers. It allows the printer to communicate with networks. Hard disk failure or operating system needs to be reloaded. It automatically recognizes new devices. Power cord is loose. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. servers.reliability. C. D. Daisy wheel B. Answer: D Page 6 of 193 . plus additional extensions such as security access control lists (ACL) and file system journaling. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. D Question: 27 You are an IT professional in an international company. because they receive their print job instructions one page at a time? (Select all that apply. and disk space utilization. Laser Answer: C. D. fdisk C. PCIe Answer: B. Bubble-jet D. convert B. diskpart D. PCI D. C. B. It has a higher transfer rate than a parallel connection.

Developing D. Electrical tape B. ATX D. Masking tape D.how to search for the information about general problems? A. Thermal printers D. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Right-click Taskbar > Help and Support B. including home and business desktops. Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Laser printers C. Duct tape Page 7 of 193 . In Windows XP. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Start > Help and Support C. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. Writing B. Transferring C. Wire nut C. resulting in better overallcooling capabilities? A. Bubble-jet printers B. BTX B. NLX C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. laptops. thus forming an image on the drum? A. Right-click My Computer > Help and Support D. and media centers.

PageScript D. RS-232 C. 0VDC D. D Question: 36 Refer to the following protocols. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. such are __ and__. On the outside of a heat sink C. IEEE 1394 D. -600VDC C. Between a component and a heat sink Page 8 of 193 .) A. +600VDC B. On top of a component B. CPU D. Where is the best place to locate the thermal compound? A. PostScript C. which one is commonly used in computer serial ports and connected to the DB-9 port? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. Fan B. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. (Choose TWO) A. Printer Control Language (PCL) Answer: B. In the socket of a component D. Heatsink Answer: C. D Question: 35 Which of the following are page-description languages? (Select all thatapply. IEEE 1284 B. Page Description Language (PDL) B. Capacitors C.

Ink cartridge B. charging. Refer to the following Internet connectivity methods. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. transferring. Charging. transferring. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. Six C. cleaning. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. User Account Control D. Developing. Toner cartridge C. Five B. cleaning C. fusing. charging. developing. writing. cleaning B. Cable B. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Daisy wheel D. writing. fusing D. Sidebar Interface B. charging. writing. writing. Satellite C. Four Page 9 of 193 . transferring. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. developing. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. Task Manager C. developing. Cleaning. DSL D. fusing. Transferring.

the prompt message also claims that"only an administrator can log on and fix this problem". Menu Bar D. A tool that keeps track of all the data on disk C. The top of the desk where the computer sits B. CardBus B. CardBay Answer: B Question: 46 What is the Desktop? A. Shortcut Menu Answer: A Page 10 of 193 . True B.EXE C. SECEDIT. How can the administrator solve this problem? A. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. Event Viewer B. Nine Answer: D Question: 44 You are an IT professional in an international company. Taskbar C. Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. PCMCIA C. During your working hours. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. Express Card D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Where all of a computer's memory is stored D. A. SECPOL. eSATA and Express Card/54 are examples of hot pluggable devices. A.MSC D. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. Display Properties B." What's more.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. and then clicking and dragging D. Read Only C. Hidden. Hidden.and even use wireless technology to crack into wired networks. Indexing. Windows Vista Home Premium Page 11 of 193 . Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. Archive. wireless networking has many security issues. 25 D. 40 B. Windows Vista Business B. Encryption D. WPA2 with shared-key authentication C. 15 C. A. and high definition television sets that support VGA-connector devices. System. Read Only. Encryption. Hidden. Under that circumstance. However. Read Only. pausing until the pointer turns into a double-headedarrow. Compression. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. System. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. Moving the mouse pointer to the top of the Taskbar. Left-clicking the mouse and double-clicking the Taskbar C. What isthe safest security policy in a wireless network? A. Archive. WPA with shared-key authentication B. Hidden. However. As a result. System B. You are wondering if it is possible to record the documentary. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. Read Only. A. WEP with shared-key authentication D. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Compression Answer: A Question: 53 You have to work overtime at the factory today. computer monitors. Hackers have found wireless networks relatively easy to break into.

B. select the Hardware tab. C. What is wrong with it? A. Write. Create backup jobs Answer: B. and Execute permissions C. C Question: 55 You are a network technician in a large company. D. Windows XP Professional D. The Task Scheduler causes the problem. The same as special permissions B. Which TWO of the following are your answers? A. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. you notice that the printer attached to the computer fails to print locally. Arriving at the user's office. select Status. Open a command window and run ipconfig from the command line. right click the Local Area Connection. C. During your working hours. The Print Spooler causes the problem. Open a command window and run net /? from the command line. Answer: A. you are asked to troubleshoot an end user's computer.) A. and then click on Device Manager. Copy and move files C. Right click on My Computer. Permissions assigned to users but not to groups D. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . The Workstation causes the problem. Answer: A Question: 56 Standard permissions are ________________. D. Browse the Internet B. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. select Properties. A. and then select the Support tab. Only the Read. Open Network Connections from the control panel. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. Change file attributes D. The Network causes the problem.

B. The new CD-ROM drive operates normally and smoothly. D. Taskbar B. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Open the System control panel and choose Performance to see what process is causing the problem. Memory Manager D. Call their manager and report the status of the issue. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. A. System control panel C. Typing cmd in the Start Run box C. Using the Shut Down command B. which can connect up to __ peripherals in a daisy-chained topology. C. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. Using the Run command and typing in the name of the program D. 15 B. What is the next step to take after testing? A. Run a full system backup. and click End Task.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. you can start it by ________________. 63 D. A. B. select the appropriate task. Add more memory. 127 C. D. Press Ctrl+Alt+Del to reboot the computer. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Document their findings and the actions taken. Open Task Manager. Answer: D Question: 63 Page 13 of 193 . C.

Which TWO of the following are considered to be secure passwords? A. C. Control Panel D. B. Add a Bluetooth connection to all computers. Add a KVM switch to the technician's computer. Recycle Bin C. Add a USB hub to each computer. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A. Add an infrared connection to all computers. Automated System Recovery (ASR) B. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. Enhanced Startup Disk (ESD) D. S1 B. D. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . S2 C. Contains special characters B.EXE C. Settings panel Answer: B Question: 65 There are many computers in a small office. a deleted file can be retrieved using which of the following? A. Contained in a text file D. video monitor and mouse? A. Contains AES encryption C. Contains numbers and letters Answer: A. My Computer icon B. D Question: 64 In Windows. S3 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. RDISK. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A.

C. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. which one is helpful to define the reason for that problem? A. you are asked to solve this problem for him. D:\i386\winnt32 /cmdcons Page 15 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly. D:\i386\tools\console D. C. B. As a technician. B. a client calls you and states that there is something wrong with his USB device as it fails to function properly. It provides the means for administrators to perform a limited range of tasks using a command line interface. Windows XP and Windows Server 2003 operating systems. Re-install the OS.SYS. You are responsible for troubleshooting this problem. Attach an external keyboard. Update the keyboard drivers. Determine how long the user has had the problem. Determine if changes have been made that could have caused the problem. nt bootd . D:\i386\utilities\console C. D:\i386\tools /cmdcons B.BAT and CONFIG. Refer to the following techniques. what is your next action to take? A. B. It is possible to view the installation information of the recovery console with the use of the command line path of: A. Run Windows without processing AUTOEXEC. C. Under that circumstance. Answer: A Question: 71 What does Safe Mode allow you to do? A. D. ntoskrnl .sys Answer: D Question: 70 You are an IT professional in an international company. D. Skip loading the Registry. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. config.exe B. Boot the system without scanning drives. ntldr E.bat D. Start Windows using only basic files and drivers. During your working hours. Determine how long before the user is due for an upgraded system. Press ctrl + alt + delete on the keyboard. autoexec .sys C. D. Determine if any other users are affected by the problem.

D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. Paper pickup rollers Answer: B. B. WEP C. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. and media centers. Verify that all other parts of the system are working properly. Fuser C. C. Sleep timer B.EXE file. which of the following is necessary? Page 16 of 193 . you immediately know what the problem is and solve the problem in a few minutes. If you are asked to perform an Automated System Recovery restore in Windows XP. laptops. What should you do next? A.EXE file? A. Replace the corrupted file with a new one. Boot from a startup disk and replace the file from the setup disks or CD. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. including home and business desktops. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. Return the system to the user. D. Wake on LAN D. C. D. including: (Select THREE) A. As an experienced technician. But you cannot leave right now. Modify the BOOT. B.INI file to point to the backup NTOSKRNL. Reinstall Windows. Recreate the problem and reapply the solution to ensure it worked properly. Transfer roller D. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. Image drum B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A.

Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . ERD disk C. By pressing Esc after the OS menu displays D. B. As an experienced technician. How to deal with this kind of problem? A. D. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. C. C. Clean the drive with compressed air and continue to use it. Apply more thermal compound and reseat the drive. D. a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. Remove and replace the drive. Vendor recovery CD D. The maximum amount of memory a given system can potentially have.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Flash memory used to hold temporary files before deletion. Attended B. B. Answer: B Question: 80 In Windows Vista and XP. Install a larger fan near the hard drive to cool the system. Data written to a disk located in a paging file that would not fit into the systems RAM. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. A portion of physical RAM that is mirrored to the hard drive for redundancy. Bootstrap D. Operating system CD B. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. Which of the following description about the virtual memory is the most appropriate? A. By pressing the spacebar when prompted to do so B. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. Existing C. how do you access advanced startup options? A.

What particular website are you trying to download videos from? Are they work related? C. USB D. Command Prompt Only B. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. which of thefollowing is the best response to that? A. SCSI C. During your working hours. If you take issue with that please inform your supervisor. A message displays on the screen which allows the customer to click to continue. D. Debugging Mode E. you receive a call for assistance from a customer. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.DLL E. Bandwidth usage has become a problem. Parallel B. or connecting each computer in series to the next. Answer: D Page 18 of 193 . HAL. In your company. A new application has been implemented to help manage and improve the network.COM B. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. B.SYS D. NTBOOTDD. Under that circumstance. Did you read the entire screen? The last sentence clearly says click to continue. each system bounces it along in sequence until it reaches the destination. Safe Mode C. NTDETECT. Serial Answer: B Question: 84 In Windows 2000 and XP. NTOSKRNL. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. Whenever he tries to pull down video clips from a website. Step-By-Step Configuration D.EXE C. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. Simply select continue on the message and the video should appear. Which of following is an input/output device and applicable in a daisy-chained network? A. the easiest way to add more computers into a network is by daisy-chaining. If a message is intended for a computer partway down the line. you are responsible for infrastructure design and global configuration changes.

The Windows XP Professional is targeted at power users. WDS D. Answer: C Question: 89 In Windows XP.254. 129. Download Manager D. Refer to the following IP addresses.1 Page 19 of 193 . B. which utility is responsible for finding. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A.18. It heats up the toner so it adheres to the page. 92.16. Suspend C. which power-saving mode will you select? A. It cleans the drum before a page is printed. Stand by B. C.10 C.128 B. UAC C. Each class. coded by the first three bits of theaddress. Service Pack Manager C.254. STIR B. Update Manager B. which one belongs to the ClassC? A. you would like to configure a laptop computer running Windows XP Pro. defined adifferent size or type of the network. The computer should resume back to the previous state quickly. Hibernate D.25. As a technician. D. It creates an image of the page on the drum. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional.10. downloading. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes. and installing Windows service packs? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A. After a specified period of inactivity. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. 169. Under that circumstance. business and enterprise clients. It charges the paper so it will attract toner.

192. Driver signing D. Document findings B.1.168. if it is used in a hotel or on an airplane. Storing passwords C. Complete B. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. Which of the following feature enables that? A. which can satisfy the need for: A. Hardware profile C. Securing wireless access points B. Soap and water C. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. Normal C. For example. Demineralized water B. Identify the problem Page 20 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. however. Blocking harmful network traffic D. the portable computer willautomatically connect to a wireless network. Roaming profile B. Denatured alcohol D. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A. Incremental D.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. a portable computer with a docking station is generally connected to a local wired network.

C. A. During theprinting process. right click on the print job and select cancel. you have to print the file from beginning to end once again. which one remains in common use inbusinesses where multipart forms are printed. Inkjet printer C. Establish a theory D. Double click the printer's icon. Emergency Repair Answer: B Question: 98 Refer to the following printer types. D. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. True B. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. Double click the printer's icon. So. Backup B. such as car rental service counters? A. Surge protector D. you stop the execution of the printing program and correct the mistakes. After that. Impact printer B. Solar panels C. you notice that there is a grammatical error. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. Whichof the following describes the proper steps to enable that? A. Restore Point D. Double click the printer??s icon. right click on the print job and select resume. B. Power strip Page 21 of 193 . System Restore C. Double click the printer??s icon. right click on the print job and select restart. Laser printer D. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Uninterruptable power supply (UPS) B. right click on the print job and select properties.

Secures network traffic through shared key encryption. especially copiers. B. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances. Which of the following statement mostappropriately describes the function of a Domain Name System server? A. All files that have changed since Sunday B. that turns off the power or switches the system to a low-power state when inactive. IRQ B. Gigabit Ethernet B. Provides security for a network through the use of ACLs. Dynamically assigns IP addresses for easy client configuration. ACPI C. Registry point Answer: A Question: 105 Take the following network types into consideration. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. services. or any resource connected to the Internet or a private network. When you run an incremental backup on Wednesday. Repair point C. All files that have changed since Tuesday D. Restore point B. computers and computer peripherals such as monitors and printers. IMAPI D. Bluetooth Page 22 of 193 . Rollback point D. Provides resolution of host names to IP addresses. One power management standard for computers is: A. C. Answer: B Question: 102 On Sunday you ran a normal backup. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. All files that have changed since Monday C. which files are backed up? A. and on Monday and Tuesday you ran incremental backups. D. which one transfers at the highest rate? A.

B. such as clock. calendar. Infrared Answer: A Question: 106 When you make a normal backup of your files. Archive bit C. Add Hardware Wizard. Answer: A Question: 109 In Windows Vista. D. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. what does Windows clear to show that the file was backed up? A. how often should you update your antivirus definitions? A. CPU Page 23 of 193 . System bit D. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. Sidebar D. Backup bit B. to the side of an application or desktop user interface? A. which of the following displays various forms of information. Antivirus definitions do not need to be updated. Defender B. BitLocker C. Once a year D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Once a week B. Check the printers BIOS. Check the USB port. Answer: B Question: 108 In general. Check the manufacturer's website. Once a month C. What is the most appropriate solution to locate the right drivers? A. C. it is impossible for the technician to find the installation CD. However. Wi-Fi D. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day.

What isusually a cause of this? A. EFS C. what should you do to troubleshoot it? (Choose all that apply. as in RAID 0. B. Power surge D. Power the system off and back on. Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. Toner cartridge B. The different schemes/architectures are named by the word RAID followed by a number.) A. Ink cartridge C. etc. you notice a discolored area. C. Improper manufacture C. Laser module D. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. CHAP II D. B Question: 113 As an experienced technician. RAID 1. RAM C. Try using an external monitor. Toggle the video function key. Remove the display unit and reattach it. you are responsible for Technical Support in your company. IPSec Answer: B Question: 114 While inspecting a motherboard. Answer: A. PGP B. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. Spilled liquid B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. What will your answer be? A. PCIe graphics adapter D. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. D. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 .

System lockup D. RAID 0 B. Application will not start or load Answer: B Question: 117 In crowded downtown areas. A. Channel number C. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. signal overlap becomes an issue causing interference. HTTPS C. IP address range B. General protection faults B. FTP D. WEP key D. RAID 4 C. FTPS B. A. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. which results in data errors. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. POST D. BIOS C. RAID 1 D. CMOS B. TELNET Answer: D Question: 120 Page 25 of 193 . with the use of multiple WAPs. Valid working directory C.

A VPN is a secured line of communication between two points through a public network. General protection fault B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. ASR D. Computer Management C. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. A. and simplifies controls over Windows services? A. and modifies which programs run at startup. True B. which one about the Virtual Private Network (VPN) is the most appropriate? A. False Answer: A Question: 125 Page 26 of 193 . A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C. D. B. MSCONFIG B. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. Windows protection error C. System lock-up Answer: A Question: 121 Refer to the following descriptions. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. Glass cleaner C. Abrasive cleaning powder D. edits certain configuration files.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. Illegal operation D. A dry cloth B.

System lock-up Answer: C Question: 130 Page 27 of 193 . which one is able to plug into a 56K dial-up modem? A. Compressed air C. Where could you check for troubleshooting information? (Choose all that apply. General protection fault B. Fans B. The video card manufacturer's website C. High vacuum D. RJ-11 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. it will cause damage. Heat sinks Answer: A. Refer to the following connectors. Freon D. BNC D. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. Mercury C. ST C. if the cathode ray tube is not properly disposed of. Illegal operation D. The server log Answer: B. Lithium B.) A. However. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s.) A. Windows protection error C. Another computer with the same video card B. Which of the following is likely to become a potential damage? A. The manual that came with the card D.

Additional memory needs to be installed. The system is overheating. Click Start -> Search.exe at the command prompt. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Kernel loading phase C. The motherboard D. Click Start -> All Programs -> Search. The video driver Answer: B Question: 132 You are an IT professional in an international company. The OS is not installed. DNS B. You notice hat the system operates for a few minutes prior to shutting down the system. how can you start a search for files and folders? A. Which type of server do you eed for this? A.bat B. The RAM is not seated properly. which of the following phase will start next? A. What is the most likely cause of the problem? A. B. C. D. During your orking hours. and you ant client computers to automatically obtain IP configuration information. Run search. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol. Boot loader phase D. IP configuration server Page 28 of 193 . a client calls you and states that there is something wrong with his computer. You plug in an xternal monitor. D. and the image on it is fine.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. DHCP C. Domain controller D. B. Which of the following is most robably he reason for that? A. Left-click a directory and choose Find. The LCD display C. Answer: B Question: 133 In Windows XP. The video card B. Once the POST sequence completes. C. Autoexec. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly.

Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company.1. What class is this ddress? A. SCSI B. CSMA/CD C. Serial D. Before leaving he company.226. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference. erminating the chain rematurely can in some cases damage the devices. C. IDE C. s an experienced technician. what s the most appropriate response to that? Page 29 of 193 . Boot into Safe Mode. Broadband coaxial cabling D. Class C D. During your orking hours. you receive a call from a customer and you are informed that there is something wrong ith his computer. Twisted-pair cabling B. Run a power supply test. B. a customer calls you and asks you to help him with a computer problem. A. Answer: B Question: 136 You have a computer with the IP address 171. Apply the latest service pack. D. Under that ircumstance. Class A B. A. During the roubleshooting process. What is an appropriate action to take before applying any diagnostics? A. you immediately know what the problem is after the customer describes everal symptoms. and you can only terminate the device at the end of the train? Otherwise. Class B C. the customer mentions another update problem occurred a few days ago. Run a backup routine. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company.18.

Boot. Ask the user about where information on that update was released. 802. C. Sysprep.11d D.11a B.dos C. Disregard the statement and continue to resolve the current issue.) A. State that the update has no relationship to the current issue and continue implementing a solution.4GHz adio frequency and are directly compatible with each other? (Choose all that apply.1 B. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2.2 C. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 802. 802.11g Answer: B. 802. Fiber optic C. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A. B. 802. 802. D Question: 143 Refer to the following Windows XP system files. Bootsect.4 Answer: C Question: 141 Taking the following cable types into consideration. Wait until the customer completes their statement and explain how to resolve the current issue. the dial-up networking s generally supported by: A. Ntbtlog. Twisted-pair copper wire D.inf B. 802. Coaxial B.11b C.ini Answer: D Question: 144 Page 30 of 193 . 802. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A.txt D.3 D.

The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. My Computer> System> Performance> Settings> Virtual Memory D. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users. Which of the following uses a L1 cache to reduce the verage time to ccess memory. Page 31 of 193 . Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting.5 times the physical memory D. HTTPS C. 1. RAID C. faster memory which stores copies of the data from he most frequently used main memory locations. 2MB B. A. In a computer running Windows XP Professional. Telnet D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. how to change its virtual memory? A. RAM B. HTTP B. Transport layer D. Network layer Answer: C Question: 146 In a computer running Windows XP. BIOS D. 4095MB C. Session layer C. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Application layer B. and L1 cache resides in it? A. Control Panel> Performance> Settings> System> Virtual Memory B. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A. business and nterprise clients. __ is the page file size by default.

what is your recommendation so as to avoid the potential damage during ransit? A. S/PDIF D. Remove PC card adapters B. USB 1. Secure communication between a web server and browser B. What will you answer him? A.0 B. OSI B. A type of password used to secure an Ethernet 802. CSMA/CD C. A type of password used to help secure a wireless connection D. IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. CSMA/CA D. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. Secure communication between a server and remote host C. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.3 connection Answer: C Question: 154 Page 32 of 193 . Token passing B. Remove LCD C.1 C. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company. a customer calls you and is wondering what requires special attention if he wants to ship laptop. As an experienced technician. CSMA/CA D. During your orking hours. Remove Backlight D. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. USB 2. ISO C.

You ask the user several uestions about Page 33 of 193 . model. D. what is your irst step to take? A. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. optical drive. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. Identify the hardware make. a customer calls you and asks for assistance. network drive. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. B. and serial number. C. solid state drive. C. Security zones D. During our working hours. HKEY_LOCA L_MACH INE C. hot swappable drive. Mantraps C. Identify the user and associated problem. Under that circumstance.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. HKEY_CLASES_ROOT B. B. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. Smart card D. Surveillance C. Assign an appropriate priority for the issue. D. Perimeter security B. Biometrics B. Elevate the call to a higher level of support. HKEY_USE RS D. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. There is omething wrong with a user??s computer and its system is malfunctioning.

you??re trying to educate users on the mportance of security. Create a checklist of the most likely issues. Page 34 of 193 . You explain to them that not every attack depends on implementing advanced echnological methods. such as displaying the time and date and showing the CPU usage? A. D. Windows Sidebar D. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. Restore the backup to a new hard drive. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. Bell-La Padula model B. take advantage of human shortcoming to gain access that should otherwise be enied. What term do you use to describe attacks of this type? A. Social engineering B. Perimeter security D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. Call their manager and report the status of the issue. Check the security log for error codes. You notice that there is something wrong with the D-ROM drive. Answer: A Question: 160 As part of your training program. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. Update all software to determine if this corrects the problem. Windows Defender C. The managers f this company feel that their current security measures are inadequate. What is our next action to take under that circumstance? A. C. Run a backup of the system. Clark-Wilson model D. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. Windows Narrator B. B. B. ome attacks. IDS system C. What is the next action to take under that circumstance? A. a client calls for assistance. Biba model C. Duringyour working hours. you explain.

security policy and business continuity. Provides security for a network through the use of ACLs. passwords and credit card details. nd you are experienced in network infrastructure. BitLocker B. passwords. Dynamically assigns IP addresses for easy client configuration. Question the user and make sure that they have not made any changes to their system recently. The Page 35 of 193 . Resolves queries for resolution of host names to IP addresses. Drive Defender D. CHKDSK B. Windows Defender C. Secures network Internet traffic through shared key encryption. Refer to the ollowing utilities. Windows Event Viewer D. which TWO are intended to prevent. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. D Question: 167 Which of the following is a chip that can store cryptographic keys. which one about the function of a firewall s the most appropriate? A. MAC C. D. TPM D. D. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. Data Execution Prevention Answer: B. or certificates and can be used to generate values used with whole disk encryption? A. C. Develop a plan to get the drive replaced. CHAP B. BAP Answer: C Question: 168 While surfing online. B. NLock Answer: A Question: 165 Refer to the following statements. Syslock C. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. remove and quarantine spyware and malicious application or service? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.

Trojan C. Flash C. CD B. DVD D. Spyware D. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. ou tell the customer that it is important to place his computer in a cleaner environment. Ask another technician to verify that the findings are correct. B. PAP Page 36 of 193 . This is a type of: A. Which of the ollowing action will you take as the next troubleshooting step? A. to ensure that the keyboard is still functioning. Fingerprint scanner D. Follow up with the customer at a later date. Voice recognition B. You replace the defective keyboard with a new one. Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. actions taken and the outcome. Phishing B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". Retinal scanner C. Document the issue including findings. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. You notice that there is a lot of debris there. Report the incident to the customer's manager. D. Kerberos B. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. solid state storage is needed? A.

What should you do? Page 37 of 193 . Taking the safety factor into consideration. IEEE 1394 D. Biometrics C. Accordingly. NTFS B. Windows 95 to Windows XP B. Windows Me to Windows XP D.0 B. Parallel C. hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. the value of your company's data has been ncreased. FAT32 D. FAT16 C. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. Kerberos Answer: A Question: 176 As an experienced technician. Multifactor B. you're expected to implement authentication solutions that reflect the increased alue of the data. but terminates at the last device? A. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. you are responsible for installing a Windows P Professional operating system for an enterprise client.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Smart card D. SCSI Answer: D Question: 175 After a careful risk analysis. Windows NT to Windows 2000 C. DAC D. USB 2. Which of the following authentication methods uses more than one authentication process for a logon? A.

Replace the power supply. RIMM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Boot clean. E. SODIMM D. Open the cover. OSHA B. and reseat all cards and chips. D. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. MSDS C. DDR RAM C. which one has 168 pins? A. Antistatic wrist strap B. A. High-voltage probe D. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. C. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. In your ompany. Product label D. you are responsible for infrastructure design and global configuration changes. Power cord Answer: C Question: 181 Refer to the following types of memory. B. When the case is opened. True B. you re asked to find out Page 38 of 193 . Tell the customer that it's normal for the computer to do that. clean the inside of the computer. Right now. This physical intrusion detection system may help computer owners detect tampering with their omputer. the switch position changes and the system records this hange. Replace the motherboard. Screwdriver C. CRT Answer: B Question: 183 You work as an IT professional in an international company.

Install the support tools from the Windows XP CD. You are not legally allowed to have an MSDS for this product. Modify the path variable to include the location of winipcfg. Dirt on the floor inside a building D. SSID C. you eceive an rror message stating that this command is unrecognizable.exe. D Question: 187 MAC addresses are uniquely assigned to each card. ACL Page 39 of 193 . for home use. Spyware Answer: D Question: 186 In the interest of a safe work environment. Visit the website of the printer cartridge manufacturer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. which of the following will be created? A. Adware C. When you try to run winipcfg. B. Run the ipconfig /all command. C. D.) A. It's contained in the packaging of the printer cartridge. so using MAC filtering on a network permits and denies network access to specific devices. C. The store is required to give you one at the time of purchase. B. Spam B. B. D. An accident B. A near-accident C. How do you obtain the MSDS for this product? A. WPA D. Answer: A Question: 184 You are purchasing. WEP B. Botnet D. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. During the deployment of MAC filtering on a network. which of the following should you report? (Choose all that apply. an inkjet printer cartridge that you now has an MSDS. Water puddles in a hallway Answer: A. such as Internet surfing habits and sites that have been visited? A. Run the ipconfig /registerdns command. Which of the following method ill be helpful to determine the DNS server address? A.

The new Aero user interface is designed to show translucent windows. Take the following authentication technologies into consideration. 512MB RAM D. Smart cards D.000 volts C. LCD monitor B. Key fob C. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Antistatic bag C. 3. B.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. Antistatic wrist strap B. the user says that the system crashes after the installation of a new driver for his video adapter.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences. basic and aero. Thinking for a moment. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . 3-dimensional perspective. 300. Antistatic floor mat D. 30. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system. Username B. 128MB graphics card C. rich textures. advanced color mixes and animations.000 volts D. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. 300 volts B. Antistatic hair net Answer: A. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A. Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A.

Mantrap C.) A. There is no doubt that it goes against the company policy and you refuse to do that. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. This is an example of: A. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Provide properly maintained tools and equipment. One day. C. Display an OSHA poster in a prominent location. Inform the user that there is no record of the prior call. Take it to a computer recycling center. Active Directory Restore Mode C. Keep records of accident reports. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. C. Attend yearly OSHA safe work environment seminars. a client complains that nobody helps him to solve his problem although he has called several times for two days. B. Throw it away. Answer: B. Last Known Good Configuration D. Debugging Mode B. C. Close existing ticket and open a new trouble ticket for the user. Social engineering B. Inform the user that a technician will be out to resolve their problem shortly. security policy and business continuity. Trojan attack D. Inform the user that the problem will be escalated to a supervisor for resolution. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. D. which of the following response is the most appropriate? A. D. C. Answer: A Question: 196 You are responsible for Technical Support in your company. D. B. B. Under that circumstance. Answer: D Question: 197 Page 41 of 193 . None of the above. Discharge the monitor with a high-volt probe and throw it away. During your working hours.

C.BAT B. A.EXE D. ping B. B. B. ISA Page 42 of 193 . ipconfig C. Lift by bending over at the waist. which of the following are good procedures to follow? (Choose all that apply. you are necessary to test the connectivity between them. WINNT. C. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. As a network administrator. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment.EXE C. you must also upgrade the CPU. D. Which TWO of the following methods are applicable? A. Carry monitors with the glass face away from your body. Ensure that there are no safety hazards in your path. dxdiag Answer: A. it is possible that you can upgrade RAM only. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP. SE TUP.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A. When upgrading RAM. INSTALL. When upgrading RAM. RAM is the only upgrade you can perform on modern computer systems. D. True B. When upgrading RAM. you must perform a forklift upgrade on the entire system.) A. tracert D. WINNT32. A. D Question: 198 Two certways hosts have been added in a certways network. Answer: C. Use a cart for heavy objects.

escalating requirements for quality cooling systems. you find that a number of them are bent. PCIe D. Solid state C. 802. Wi-Fi refers to a family of related specifications (the IEEE 802. Physical size B. CPUs were produced that emitted more heat than ever before.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A. CPUs don't have pins.11b D. Power supply B. you apply gentle pressure to the surface of the CPU. but it will not seat. Heat sink C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. AGP Answer: C. Capacity Answer: B Question: 205 In the early 2000s. Speed D. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. Decreased RAM Answer: B Question: 206 While installing a CPU. B. The bent metal protrusions around the edge of a chip are not pins.11n B. Case fan D. Why are the bent pins not the original problem? A. D. The socket has a ZIF mechanism that must be released before inserting the CPU. C.11a C. D Question: 203 In wireless computer networking. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. Which one of the IEEE 802. 802. PCI C.11 group) which specify methods and techniques of wireless local area network operation.11 group transfers at the highest rate? A. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. When you examine the pins of the CPU to see if they are straight. 802. Answer: A Page 43 of 193 . What you thought were pins were metallic designs in the likeness of the manufacturer's logo. 802.

What is most probably the reason for that under this circumstance? A. Inkjet Answer: D Question: 211 For modern motherboards. including the motherboard and its adapters. Existing power supply connectors might not fit the new motherboard. However. The user has placed a non-bootable floppy diskette into the diskette drive. high quality of output. capability of printing in different colors. The BIOS must be set to auto-detect the hard drive. it is recommended that you not remove the expansion boards. C. B. which statement concerning CPU and RAM configuration is most true? A. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. Impact B. Dot Matrix D. such as "non system disk or disk error" display on the screen. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. Adware B. and ease of use. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Page 44 of 193 . Laser C. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. Ad-hoc D. Existing memory modules might not fit the new motherboard. There is something wrong with a worker's computer and you are asked to solve the problem. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. so that you do not subject them to static. When removing the motherboard. The hard drive has failed. the BIOS recognizes the hard drive. you should place them in antistatic containers. You notice that the computer fails to boot up normally and prompt messages. Worms C. D. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. As you remove any electronic components. The hard drive jumpers are configured incorrectly. C. D.

You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. conductively and hermetically. you are safe to work inside the chassis.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. All internal components. are hot-swappable. You should secure the drive with at least two screws on one side and preferably two on each side. Answer: A Question: 212 As a technician. C. You should match the form factor of the drive or adapt it to an available drive bay or slot. Static or ESD damage C. As long as the LEDs on the motherboard are lit. Page 45 of 193 . Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. except the power supply. you must secure an external power source because the internal power supplies do not have the capacity. RF or wireless interference D. Heat or burns Answer: D Question: 213 Which of the following statements is true. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. Due to the high revolutions at which modern hard drives spin. Flash drive C. D. binding them securely. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. what should be of your primary concern with the use of a soldering iron? A. C. Not since the original PC has the technician been able to work inside the computer system. B. C. Touch pad B. You and the chassis should be grounded to the same ground. LCD display D. If there is something wrong with a device labeled Human Interface Device. B. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. but power should not be supplied to the system. Voltage or shocks B. D. which of the following best explains that? A. regarding working inside a computer system? A. Maintaining power to the system while working ensures interruption-free service for the customer. Taking personal safety into consideration.

C. Because it is antiquated technology. Lithium ion cell C. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. Which of the following is a possible cause? A. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. Like a hard drive. you did not make the partition bootable.25-inch form factor and must be installed in the larger drive bays. floppy disk drives can no longer be purchased new. but an update on the motherboard is necessary. Switching-mode power supply B. You performed a high-level format. C. Answer: C Question: 220 If there are multiple access points available. Firmware D. which of the following identifies a particular wireless network? Page 46 of 193 . if applicable. It is possible to do that after due consideration. you must insert the connector correctly or the drive can be damaged. During formatting. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions. does not obstruct the engineered flow of air across internal components. Memory B. B. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. The operating system was distributed on two discs. D. Like DVD-ROM drives. floppy drives have a 5. but neglected to perform a low-level format first. What is necessary to be updated? A. but you only installed one. Although some drives might not clearly key the receptacle for the Berg power connector. Chipset C. B. Linear power supply D. you find that the computer does not function in the manner expected. The operating system was larger than your hard drive and did not install completely. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: C Question: 216 You are responsible for Technical Support in your company. the floppy drive requires no external access. You need to be sure that the routing of the drive's ribbon cable.

ISP C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Refer to the following options. It comes as a paper copy with the laptop. as well as other complex electronic devices. C. By pressing F1 while in Windows B. Windows XP starts basic networking to allow for updating of drivers from the Internet. but he has little computer knowledge. Default gateway D. Windows prevents successful boot and logon from updating Last Known Good Configuration. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. in safe mode. Windows XP uses the minimum set of drivers and services to start the GUI. He is wondering what will happen if he starts an operating system. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. Identify the problem C.44MB Floppy Disk Page 47 of 193 . IDE Hard Drive D. Document findings B. B. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. By pressing F2 while the system is booting up C. Backup Tape C. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. Digital Video Disc B. Test the theory D. which THREE will most likely be affected by a magnet? A. B Question: 222 You are troubleshooting a computer. such as Windows XP. As a technician. D. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Hostname B. and you have just established a theory of probable cause. which TWO of the following are your answers? A. A client has purchased a new computer. 1. D. What is your next step? A. Answer: A.

D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A. B Question: 226 Which of the following allows for the rolling back of system files. Backlight B. installed programs. Hazardous chemicals or compounds C. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. Screen D. SODIMM Answer: B. Inverter B. MicroDIMM C. C. SlotDIMM D.. D Question: 225 Which of the following are components of an LCD? (Choose all that apply. MiniDIMM B. High temperature warnings and cautions B. Backdrop Answer: A Question: 230 Page 48 of 193 . USB copy of startup files C.) A. Backdrop Answer: A.) A. CRT D. to a previous state in the event of malfunctioning or failure? A. Inverter C. Network diagram to prevent damaging any cables D. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. registry keys.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. Restore Point B. etc. Back up of the data D. Screen C.

144 C. Floppy D. The user states that after an upgrade. while concentrating your attention on your work on a computer. One day. Replace then entire power supply. What is the best practice to troubleshoot this problem? A. 100-pin stacking C. Windows has a corrupt boot. 52-pin card edge B. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. Continue using the power supply until it fails. D. Which TWO of the following are most likely the reasons for that? A. A memory chip is defective.ini file. the fan on a power supply fails to function normally in a sudden. Network C. a client calls you and states that there is something wrong with his computer. 72 B. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. B. Replace the fan. 172 D. Live CD B. Verify the voltage powering the fan. The power supply is not connected to the system board. 100-pin card edge D. C. D. Answer: A. A PCI card is not correctly seated. B. 198 Page 49 of 193 . modern operating system on a computer lacking mutable secondary storage? A. B Question: 231 What type of connector does a Mini PCIe card have? A. the screen becomes black and the system stops responding after a series of beeps. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. C. You ask the user about any recent changes to the system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. but you have no idea what??s the problem with it. During yourworking hours.

C. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes. If wireless security is enabled on the network. 802. Bluetooth devices will need to add the security code.168.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options.11n D. D.25 belong to? A. B. SSID B. 100-pin stacking C. When the Bluetooth function is enabled.10. 100-pin card edge D. MAC filtering C. the Infrared port will no longer function. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. Class B C. Inverter C. Backdrop Answer: B Question: 237 Refer to the following options. Class C D. Screen D. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. which one best describes a laptop communication connection? A. Which address class does the IP address of 194. Backlight B. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. Class D B. Class A Answer: C Page 50 of 193 . 52-pin card edge B. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic.

The technician does not have the necessary permissions. Encryption Keys D. and have it remain active until another key is pressed? A. All files that have been modified today Page 51 of 193 . FilterKeys C. which of the following is true about the files that it would back up? A. Continue using the power supply until it fails. Alt. Which of the following might cause that problem? A. A user's system is malfunctioning and the printer fails to print properly. The user submitted the job as a priority. As an experienced technician. The problem is that you are not available to delete the print job. Ctrl. Motherboard C. LED Answer: B Question: 243 You are responsible for Technical Support in your company. LCD D. Video card B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. All files that have been modified in the last two weeks C. B. or the Windows key. Once a job is submitted to the queue it cannot be removed. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. All files that have been modified in the last week D. Network card D. such as Shift. ToggleKeys B. C. If you were to run an incremental backup today. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. CRT B. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. The job must be deleted using the printer's front panel. B. you immediately know that a print job in the printing queue should be deleted so as to make it print again. D. CCFL C.

Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. Which of the following components offers the greatest risk to technicians? A. After it is installed. Broken fuser Page 52 of 193 . Voltages and size C. Fuser B. Which of the following is likely the problem? A. Drum Answer: A Question: 246 Refer to the following memory modules. DIMM C. Dirty drum D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. Wattage and size B. RIMM D. Corona wire D. workstations and servers? A. Incorrect print drivers D. Amperage and size D. it prints only garbled text. Refuser C. Wrong IP address B. Worn printhead C. which one has 168 pins and is designed for use in personal computers. SODIMM Answer: B Question: 247 You have just installed a new printer. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. Defective toner cartridge B. SIMM B. Worn pickup rollers C.

The printer has an obstructed paper path. Fuser C. Answer: B. The printer's gears are stripped. The modem is not recognized in Device Manager. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. The user does not have the correct network drivers. The modem is not functioning properly. Security Center D. C. The report is not formatted to use USB.) A. Transfer corona B. installed programs. The printer is out of toner. Page 53 of 193 . C. If the drivers are correct and updated. B. B. System Restore C. Which assembly is responsible for permanently pressing the toner into the paper? A. The account does not have permission to install drivers. the toner does not seem to be placed on the paper. what might be of the reason why they cannot be installed successfully? A. Paper transport assembly Answer: B Question: 254 As an experienced technician. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. to a previous state in case of malfunctioning or failure. Hardware Profile B. therefore. D. etc. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer. D. During printing. The printers USB port is not compatible. The user does not have the correct printer driver. B. C Question: 252 Which of the following allows for the rolling back of system files. The printer overheated. Printer controller circuitry D..

Answer: D Question: 259 The edit command line tool is able to open a text based word processor. Use the format command. The high encryption package is not installed. B. B. C. Paper jams may occur because the paper may curl around the photosensitive drum. System Properties>General D. A. you are responsible for solving the remaining problems. Use the fdisk command. Which of the following method will be helpful to protect the data? A. Nothing. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. Repartition the hard drive. you have to make sure the security of the data. Tractor feed D. False Page 54 of 193 . Use a low level format. The printer will flash a "-671 error" message. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. True B. D. Before the disposal of the old computers. System Properties>Advanced>Performance Settings>Advanced B. Impact feed C. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. System Properties>Advanced>Startup and Recovery Settings C. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A. The printer will flash a ?¡ã51 error?¡À message. As a technician. D. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. Gravity feed B. The printer will continue to function normally.

A faulty ink cartridge B. Download the firmware upgrade for free from the manufacturer's website. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. A corrupted printer driver C. Have a certified laser printer technician come to your site and install a new firmware chip. Recently. and they will send you the firmware upgrade on a CD. B. HKEY_ CURRENT_USER D. What two things are the most likely causes of this problem? (Choose two.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. Smss. HKEY_USERS C. Contact the manufacturer of the printer. papers are being printed with excessive amounts of ink. A bad erasure lamp D. A broken cleaning blade Page 55 of 193 . Ntbootdd. Ntldr B. Hal.sys D. A faulty fuser D. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. and the ink is smearing. What is the most likely cause of the problem? A. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. you see residue from previous images on the output.) A. An overheating printer C. Pay to download the firmware upgrade from the manufacturer's website. HKEY_LOCAL MACHINE B.dll Answer: D Question: 264 When you print documents on your laser printer.exe C. C. D. A faulty transfer corona wire B. Answer: A Question: 261 Refer to the following registry keys.

Generators eliminate the requirement to establish log-in attempt limitations. OPEN Answer: B. NOTEPAD D. Generators create new passwords every time a user signs in to prevent social engineering. UTP C. Which of the following can you type to open a command prompt? (Choose all that apply. COMMAND D. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. EDIT B. A. D. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. Fiber Answer: C Question: 266 You just clicked Start -> Run. True B. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. Answer: D Question: 270 Page 56 of 193 . CMD C. RUN B. What can we benefit from a password generator? A. C. A. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. B.) A. EDT C. it can be easier to use a password generator based on that set of rules than to manually create passwords.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. When a password policy enforces complex rules. Generators extend the requirement to periodically change passwords. Generators eliminate a user's tendency to create passwords that can be a security liability. Coaxial D. CAT6 B.

and then remove it from laptop. You run System File Checker. C:\System32\Win B. C:\System\Windows32 C. In your company. Run SFC /AUTOREPAIR. ISA B. Answer: D Question: 273 You work as an IT professional in an international company. C. AGP 4X Answer: C Question: 274 You are at a command prompt. Run SFC /REVERT. A. you are responsible for infrastructure design and global configuration changes. PCIe X16 C. Which command will get you to the root of D:? A. Run SFC /REPAIR. B. Which of the following expansion slot is required? A. CD. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. and your current directory is C:\Windows\Temp\Files\Old. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. D. PCMCIA D. CD\ C. You would like to install a cellular modem card into a laptop. D: Answer: D Question: 275 Page 57 of 193 . False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. C:\Win\System32 D. B. What do you do to make System File Checker automatically repair your system files if repair is needed? A. Run SFC /SCANNOW. CD /D D:\ D.

how to respond? Page 58 of 193 .11a B. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. CONNECT C. During your working hours.11b D. IP Answer: C Question: 280 You are an IT professional in an international company. PING D. 30 feet) is: A. Under that circumstance. and that it was not altered in transit. CONV D. CONVPART C. IPCONFIG B. 802.0 C. Bluetooth 2. a client calls you and states that his monitor is malfunctioning and the image shakes now and then. True B. True B. False Answer: A Question: 276 Take the following wireless technologies into consideration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. 802. CONVERT B. You cannot convert a FAT partition to NTFS. You notice that the defective monitor is an old CRT monitor. A. False Answer: A Question: 279 You are at a command prompt. The client also states that all CRTs of his company are currently replaced with new LCDs. A. Which command can you use to see whether you have a network connection to another computer? A. the one that has a maximum range of 9 meters (that is.

C. Ask the user what they did to cause the shaking images. ATTRIB WORK. B. Use a moist rag to clean the vents monthly. C. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. ATTRIB +RO WORK. Which command do you use to accomplish this? A. How to successfully perform a Windows installation on that computer? A. /and D. Install ceiling fans in the room.DOC a read-only file.DOC B. /? B. D.DOC Answer: A Question: 282 If there is too much dust in the vents. /help C. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. B. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. D. Which of the following method will be helpful to prevent that from happening? A. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . READONLY WORK. it will cause improper cooling. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. ATTRIB +R WORK. Press F6 when prompted to load the additional drivers. B.DOC D. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. You want to make a file called WORK. Create a utilities partition on the hard disk prior to OS install. Inform the user of the cause of the problem and tell them the degauss the monitor. Answer: D Question: 281 You are at a command prompt. Directly spray the vents with compressed air. Empathize with the user and send them a nt monitor to solve the issue.DOC C. D. Periodically clean the vents using a small vacuum cleaner. Disable the system BIOS so the SATA card can take boot precedence.

Unplug the power cable. Unplug the power cable.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. Unplug the power cable. D. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 .1 C. Delete and reinstall Windows. hold the can upside down and spray. Sidebar C. RAM B. D.1. but nothing is printing.0.168.0.0. remove the cover. hold the can upright and spray. Which of the following IP address belongs to Class A? A. Aero Answer: D Question: 289 If it is defective. remove all components. Leave the unit powered up so that any issues with cleaning can be immediately realized. remove all the components inside the case and spray each one separately. Answer: D Question: 287 Classful network divides the address space into five address classes. 10.1 D. Stop and restart the print spooler.16. UAC D.0. C. Processor D. Open Printer Troubleshooting and have it diagnose the problem. Case fan C.1 B. 172. Answer: C Question: 286 You are sending print jobs to the printer. 192. remove the cover. What does it most probably refer to? A. B. C. Delete and reinstall the printer. Translucent B.1. 224.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The printer is connected properly and online. What should you do? A. B. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock.

ERASE C. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. UNDELETE B.SYS.640 ft) if there is no need to take the data rate speed into consideration? A. DELETE Answer: C Question: 295 Refer to the following cables. CAT5e B. A. RG-8 ThickNet Page 61 of 193 . System. RG-58 ThinNet D. on the Windows Vista Task Manager? A. C.BAT and CON FIG. System C. and Read-Only attributes on the file before you replace the file? A. False Answer: A Question: 292 Which of the following are not tabs found. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. Boot the system without scanning drives. True B. Run Windows without processing AUTO EXEC. B. Processes D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A. which command do you use to remove the Hidden. True B. False Answer: A Question: 294 In order to delete and/or replace system files. Services B. by default. CAT6 C. Start Windows using only basic files and drivers. Skip loading the Registry. whose segment length is required to be 500 meters (1. D. ATT RIB D.

255. 255. Notify all users before unplugging the printer. Delete all print jobs before replacing the printer. Swap file issues E. 255. to a laptop. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator.0. A. Answer: A Question: 300 All of the following are Windows file-related problems except __________.255.1 C. Configuration file issues C. Boot file issues Answer: C Question: 301 Page 62 of 193 .0 Answer: C Question: 297 The docking station adds expansion capabilities.255. C.0. A.0 D.0.BAT issues D. System files not found B.255.0.0. which of the following address will you choose as the default subnet mask for class B in a classful network? A. replace the printer and then print everything that was saved. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A. Save all print jobs. Regional and Language Options B. For example. without sacrificing the mobile computing functionality of the machine. D. as well as additional ports. Locale D. Unplug the network printer and then replace with a new printer. True B. B. AUTO EXEC.0 B. False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. Regional Options C. 224.

SODIMM C. Program Files B. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. Ensures that only certain devices can access the network D. Star B. What can a user benefit from disabling the SSID from broadcasting on a WAP? A. Ring D. which one is able to support a new NIC if an extra network connection is established to a laptop? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Bus C. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. AGP B. A. Root C. Booting D. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. Mesh Answer: A Question: 306 Page 63 of 193 . Thrashing C. Ensures all users physically login to the wired network C. Windows D. which is referred to as __________. Encrypts data traveling across the wireless network B. Clocking B. SATA D. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.

23 D. There is a system that has a SATA HDD and the technician would like to install Windows XP on it. ssl:// C. Which port will you need to block to prevent Telnet from being used? A. you decide to use your firewall to block the Telnetprotocol. 22 C. A. what does the beginning of a site address become? A. which of the following function key should be pressed to start the installation? A. asp:// D. Press the F8 Key D. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. https:// B. Hijack Answer: B Question: 311 Page 64 of 193 . 21 B. True B. Ipconfig C. Ifconfig B. Under that circumstance. Press the F2 Key B. Press the F3 Key C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. Winipcfg D.

C. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. Telnet B. 16-bit card Answer: B Page 65 of 193 . FTP C. DNS B. you receive another call from your friend. what is the most appropriate action to take? A. FTP C. Answer the call and then resume work. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. Ask the customer for permission before answering the call. What services are associated with these ports? (Choose two. and other data as it has the largest capacity? A. 32-bit card C. DVD-RWB. HTTPS Answer: C. POP3 D. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. a client calls you and states that there is something wrong with his computer. HTTP D. port 443 and port 80 have been disabled.) A. D Question: 313 Refer to the following media types. PlayStation 3 video games. B. Under that circumstance. Ignore the call and call back afterwards. 128-bit card? B. Blu-Ray D. 256-bit card D. During the conversation. which one is mainly used for storing high-definition video. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. During your working hours. Dual-sided DVD C. Step outside and answer the call. You notice that among all of the other ports.

C.168. True B. Ipconfig C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255.0. an IP address of 192.0. Ipconfig C.255. Ping B. which of the following is the BEST course of action to solve the problem? A.0. Ping B. the loopback address of it should be 127. If there is a language barrier between you and your customer.11 Page 66 of 193 . Tracert D. Inform the client the service must be rescheduled with a different technician.0.1.1. True B.255.168. Get a language to language conversion dictionary to help understand what is being said. Ask to get an interpreter to assist in the language barrier.0. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A. A. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. Tracert D.12 and a gateway of 192. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. Restate the issues to the customer for validation. B. D. A. 802.

Subnet mask C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. UTP Answer: C Question: 322 You work as an IT professional in an international company.1x C. Multimode fiber Answer: B Question: 326 During your working hours. DNS server Answer: A. In your company. After the installation. He states that his computer displays bluescreen errors. It is still the same though you uninstalled the program. Default gateway D. 802. ST C. UTP CAT-5e C. Last Known Good Configuration D. the computer experiences stop errors. Debugging Mode C. UTP CAT-6 D. Bluetooth D. BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. UTP CAT-5 B. As an experienced technician. You are asked to install a program for a laptop. you receive a call from a customer. which one is generally used to terminate the end of a fiber cable? A. RJ-45 B. B Question: 324 Refer to the following connector types. which of the following action Page 67 of 193 . you are responsible for infrastructure design and global configuration changes. IP address B. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Safe Mode B. Which of the following allows for the rolling back of the system to a previous state before the installation? A.) A. RJ-11 D.

Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. D. in some cases up to 128GB of RAM can be supported. more than 4GB of RAM. Access control D. Motherboard B. True B. Default systems administrator account Page 68 of 193 . DIMM C. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. Hard drive D. A. Contact the user to determine if any recent changes have been made to the computer. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Integrity C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. DRAM B. Replace the motherboard and perform a system restore. Adapter card C. Use Windows Recovery Console to perform a repair installation of Windows. C. B. Ordinary user account B. SIMM D. Replace RAM modules and verify that all other system components are operating properly. Authentication B. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A.

and CD media. Biometrics D. . TASKMAN.EXE C.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. As an experienced technician. Physical barriers C. A. Graphics card D.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. DVD media. Video capture card Answer: A Page 69 of 193 . Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2. PROGMAN. but he is not sure which command line should be used. CONVERT. This type of security is an example of whichof the following? A. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media. True B.SCR C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.DOC B. SPUNINST.EXE B.TXT D. Temporary user account D. . . which of the following will you recommend? A. Sound card C. TV tuner card B. Access control B.EXE D. .

SSID Answer: B Question: 339 You are a worker in an international cooperation. WEP C. Have employees shut down their computers before they leave and perform the calculation during their down time. Setup a hot site for the office so all data will be backed up. you are responsible for Technical Support in your company. so you left the computers overnight in the office so as to accomplish the tasks. which of the following suggestion will be most helpful to avoid the damage to the system? A. but it only lasts about half an hour. you fail to accomplish them within working hours. and properly shuts down the computer. DDoS C. which is used to control access to a broadcasted wireless network by your supplied key? A. If there is an extended power outage.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. Have an employee work nights to perform the shut down. D. Before leaving the office. During your working hours. NAT D. a client calls you and states that his system is malfunctioning. closes programs. As there are too many tasks for you to do. Logic bomb D. Worm D. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. Install software that saves work. Social engineering Answer: A Question: 338 As an experienced technician. MAC B. you must be aware of all types of attacks that can occur and plan for them. DoS B. Refer to the following options. you are sure that the computers are connected to the UPS. You ask the user about any recent changes to the system. B. Answer: B Question: 340 As the security administrator for your organization. Which type of attack uses more than one computer to attack the victim? A. C. Worm C. He states that the system experiences crashes and performance loss Page 70 of 193 . DoS B.

D. B. Try installing the device to a different port or slot. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Which of the following action should be taken first so as to solve this problem? A. malicious software that monitors Internet surfing habits C. DDoS C. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. malicious software that is self-replicating and self-propagating B. Back door D. Start>Settings>Control Panel>Speech C. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Replay attack D. Man-in-the-middle attack B. Download and install updated drivers for the device. Start>Settings>Control Panel>System>Hardware D. Which of the following best describes the appropriate steps to adjust the input levels? A. Disable the device in Device Manager. Which type of attack is this most likely to be? A. DoS B. Social engineering Answer: C Question: 343 Warm is a type of: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. C. Contact the vendor for an RMA. Which type of attack has occurred? A. A customer would like to record audio with the use of this microphone. Back door attack C. malicious software that changes the user`s home page D.

Retinal scan B. such as __ and __. TCP ACK attack B. Back door attack C. Which type of attack is this? A. NNTP C. D Question: 350 Which packaging is used for DDR SDRAM memory? A. Smurf attack C. 168-pin DIMM B. The server indicates that it has exceeded its session limit. 72-pin SIMM C. Fingerprint reader Answer: A. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. 184-pin DIMM D. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. Man-in-the-middle attack B. Virus attack D. SMTP D. After looking at the log files. Encrypted passwords D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. HTTP B. RIMM Answer: C Question: 351 Page 72 of 193 . Which type of attack is probably occurring? A. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. (Select TWO) A. RFID smartcards C. Worm D.

True B.255. A.0 for Class C. Computer B. you receive a call for assistance from a customer as his computer fails to shut down or log off. True B. You ask him to remove the external power adapter and hold the power button down for fifteen seconds.0 for class B. and 255. B. B Question: 356 Page 73 of 193 . 255. C.255. Remove the CMOS battery. B. All of the following should be plugged into the UPS EXCEPT: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. Monitor C.0 for Class A. Wait until the main battery is exhausted and then remove. Laptop AC Adapter D. A. Right click on My Computer and select Manage. it still does not work. Click Start. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. D. However. type in Run and then type in regedit. As an experienced technician. which of the following action will you suggest next? A. Answer: C Question: 353 A user locates a UPS at his desk. D. Click Start. Answer: A. False Answer: A Question: 352 You are an IT professional in an international company.0. What are they? A. type in Run and then type in msconfig. There are TWO ways to navigate to the Computer Management MMC Plug-in. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255. Remove the internal main battery. Double click the Computer Management icon under Administrative Tools. Disconnect all external devices.0.0. During your working hours.255. C.

Go into Device Manager and enable the projector. C. you are asked to install a new DVD drive into a customer's computer. you are asked to solve this problem. C. The drives device driver needs to be updated. B. the new drive is able to read data disks. it is able to connect to the network if he uses the AC adapter. Which of the following is the best reason for that? A. D. After the installation. C. there is no display showing on the screen. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. D. PC2100 C. The sound card is not connected properly. However. DDR333 B. Answer: A Question: 358 You are a network administrator in your company. Decreasing EMI D. Decreasing ESD B. The laptop is not receiving enough power from the battery so the battery should be replaced. which one transfers at the highest rate? A. What will you do to send the display to the projector? A. D. The power management settings on their laptop are set to disable the internal NIC. The laptops NIC needs updated drivers. Increasing RFI Page 74 of 193 . Press F1 to shift display to the projector. DDR400 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. Under that circumstance. Reboot the computer. Increasing transfer rate C. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. Use appropriate function toggle key to switch display mode. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. the system will auto-select the projector on restart. Decoder software needs to be loaded. Answer: C Question: 359 Refer to the following memory modules. B. The laptop is not receiving enough power from the battery so the battery should be replaced. Although the projector is connected to his laptop and it is turned on. The system does not have enough RAM installed. B. One day. what is the primary reason for that? A. but Windows Media Player fails to play back DVD movies from it. As an experienced technician.

B. Run the program as a local administrator. Take the following addresses into consideration. You have purchased a new printer recently. Add an exception to the firewall for the program. you are noticed by the balloon in the system tray that the printer is not functioning normally. However. how to effectively solve this problem? A. Check the Hardware Compatibility List to see if the program is not compatible with the OS. He states that though Internet connectivity is available. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. The printer does not recognize the font type. you are responsible for infrastructure design and global configuration changes. Printer firmware needs to be updated. Check for any updates to the program. RJ-45 D. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. Printing to an older printer C. Connecting a loop-back plug D. The computer needs to upload the print job.15 Page 75 of 193 . C. Connecting to a parallel modem B. 169. D. which one is most possibly assigned by it? A. As an experienced technician. you receive a call for assistance from a customer.254. SC C. During your working hours. The paper needs to be replenished. D. a program still fails to connect to the network after upgrading the wireless network router. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company.0. What is most probably the reason for that? A. LC B. B. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company.

What might be of the benefit? A. 802. it will likely cause an IRQ conflict. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 . Start>Run>Regedit D. and assign it to IRQ4. Better cooling B.11a C.16. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A.25 D. 172. Faster response time Answer: B Question: 370 Refer to the following options. 192.15 Answer: A Question: 366 If one adds a modem expansion card to a system. Lower cost D. which one is the most appropriate example of computer intrusion detection? A. which is traditionally assigned to the COM1 serial port. 10. Control Panel>Hardware Devices>Settings B.0. True B.11b B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Device Manager>Computer Properties C. A motion sensitive web cam recording the room B.1. A.168.11n D. 802. False Answer: A Question: 369 It is beneficial to have parity on a memory device. 802. which of the following will navigate to the IRQ settings? A.0. An alert at logon when an unknown user has tried to logon D. An alert when the computer case has been opened C.0. 802. Error detection C.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.15 C. Under that circumstance.

Limited bandwidth B. Limited display size C. Higher response time Answer: B. POST B. DDR3-2000 C. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. or Projector. Support different resolutions D. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. Scandisk C. C Question: 375 Which of the following collects. is necessary to be entered before booting into the operating system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. DDR-2000 B. User Accounts C. Chkdsk Answer: C Page 77 of 193 . BIOS D. once setup. Indexing D. False Answer: A Question: 374 Almost all laptops. True B. flat panel display. parses. Defrag B. DDR3-16000 D. PC3-2000 Answer: B Question: 372 Which of the following password. A dual core CPU has two separate processing units. especially those made within the last few years. have theability to connect an external display. A. such as a CRT monitor. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU).

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. regedit D. ThinNet Answer: A Question: 381 Page 78 of 193 . which one is applicable in a 10BaseT network? A. which of the following question will you ask for more information? A. a client calls you and states that a program which was just used the day before is missing from the system. Are you sure you were using that program? B. such as Windows XP Home. Hard drive is failing D. Fiber C. such as audio. System fan is rubbing against the fans housing B. Coaxial D. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. ipconfig B. video. msconfig C. Under that circumstance. During yourworking hours. Was there a power outage since yesterday? D. Windows 2000 Professional and Windows XP Media Center Edition. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. A. UTP B. True B. False Answer: A Question: 380 Refer to the following cable types. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. and input drivers? A. Power supply warming or cooling C.

the System BIOS only reports the original memory amount at startup. What is most probably the reason for that? A. prevent memory vibration caused by the heatsink fan. However. you are attempting to uninstall this malicious software. provide insulation around the processor. C. Answer: B Question: 382 As an experienced network technician. Answer: C Question: 385 You work as an IT professional in an international company. which of the following is a diagnostic mode of a computer operating system and should be used? A. provide thermal transfer from the CPU to the heatsink. msconfig D. The automatically restart feature in System Failure option is on. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. However. ping C. Page 79 of 193 . The system does not have enough free hard drive space. Disable Automatic Restart D. you add a memory to a Windows operating system. In your company. you fail to accomplish that task as you are informed that the process is in use whenever you try. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. you are in charge of network infrastructure design and security policy. So as to boot up your system. Memory mismatch. Safe Mode B. Which TWO of the following are most probably the reasons for that? A. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. C. protect the CPU from direct contact with the heatsink. D. you are responsible for infrastructure design and global configuration changes. The hard drive is faulty and needs to be replaced. B. The system cannot connect to the network. telnet B. C. Memory is defective. As there is a virus in your computer. B. After that. D. B. Debugging Mode C. Memory brand is different than the computer. the computer is malfunctioning and reboots periodically. The customer states that his computer experiences a stop error.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. One day.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. B. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Net stop B. Improper ventilation from dust buildup inside the computer. MSCONFIG Answer: B. voice recognition and fingerprint reader are forms of biometric authentication. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Answer: A. Recently. Start > Control Panel > Printer icon B. Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. there has been something wrong with the computer as it shuts down in a continuous loop. it will slow down your computer at startup. Memory size needs to be adjusted in Device Manager. The computer is placed in a copier room and it has been performing normally for years. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. Electromagnetic interference due to the copy machine in the room. Tape B. Right-click on the printer's icon and select Properties D. What is the most probably reason for that? A. Floppy D. Power supply to the room is not great enough for both the copy machine and the computer. True B. Start > Control Panel > System C. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. Answer: C Question: 387 Optical recognition. Blu-Ray C. C. D. Power supply on the computer is going bad. Registry C. A. B Question: 386 A customer purchased a computer three years ago. Event Viewer D.

Such an endpoint is known as a port and the identifier is the port number. To change the voltage coming from the wall D. Use technical jargon. which one typically uses port 80? A. AT C. During your working hours. To change the output voltage to meet the needs of the motherboard C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. To allow the power supply to operate at different voltages B. Baby AT D. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. you immediately know what the problem is after the client describes several symptoms. the protocols of the Transport Layer of the Internet Protocol Suite. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. HTTP C. Use the proper acronyms. SMTP D. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. NLX Answer: A Question: 394 In computer networking. most notably the TCP and the UDP. A. False Page 81 of 193 . which of the following should you pay more attention? A. ATX B. As an experienced technician. Use email so that everything is in writing. D. a client calls you and states that there is something wrong with his computer. Refer to the following protocols. True B. C. but also other protocols. FTP B. use a numerical identifier for the data structures of the endpoints for host-to-host communications. B. While explaining the problem to him. Use non-technical terms.

HTTP Answer: B Question: 397 You are an IT professional in an international company. As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. VPN C. D. You ask the user about any recent changes to the system. C. Skip the first appointment. B. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. B. Go to the first scheduled appointment late. FTP B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. and make the repairs as quick as possible to try to catch up on the schedule. C. C. D. he still has many other tasks to accomplish. Verify that the user has not made any OS changes. Check the BIOS for temperature changes. which of the following action will you take first? A. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. the speed and available bandwidth of Internet connections. explain the reasoning to the client. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. However. remaining hard disk storage space. Open the case and determine the cause of the noise. Under that circumstance. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. but he fails to do that on time. B. Attempt to replicate and verify the issue. the reliability and speed of search indexing. Page 82 of 193 . the Windows Experience Index (WEI) generally measures: A. a performance value of system components. WAN D. you think there might be multiple problems after the client describes several symptoms. During your working hours. Call the customers scheduled that day and reschedule all the appointments to different days. D.

Replace communications cable. True B. Answer: B Question: 405 Page 83 of 193 . B. Tell the customer that the operating system is corrupted and must be reinstalled. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. what is your next step to take? A. 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. the client is a Chinese and the language on the workstation is also Chinese. Subsequently. Ask the customer if you can change the language. effectively doubling maximum data throughput to__ Mbps. 400Mbps B. Under that circumstance. WEP encryption D. However. 300Mbps C. C. You are an American and speak English as your mother language. MAC filtering B. NAT routing C. D. During your working hours. a client calls you and asks if you can help him. a 3 Gbit/s signaling rate was added to the physical layer. B. 800Mbps D. A. what will you recommend under this circumstance? A. Check to the correct type of paper is being used.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Add additional memory to the printer. As an experienced technician. Change the toner cartridges. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. C. Explain that the issue can not be resolved because you do not understand the language. Change the language and complete the service call. D. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones.

D. The worker remembers that he re-filled the paper tray as it was empty. Space set aside by Windows for use by the virtual memory swap file. D. Wrong type of paper is being used for this printer. Space reserved by the drive manufacturer for firmware. Recycle the monitors after removing the capacitors for use in other monitors. The CPU has dislodged from its socket. A potentially dangerous virus has been downloaded onto the system. C. Answer: C Question: 407 There is something wrong with a customer??s computer. B. As an experienced technician. the printer has a problem with images smearing on the page. Which of the following is the primary reason for the smearing problem? A. You are asked to replace thirteen 21 CRTs with 19 LCDs. Too many pages are being sent to the printer at one time. The operating system is corrupt. when a worker prints some documents during lunchtime. A recovery partition put there by the manufacturer. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. Spooler service needs to be restarted. After that. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. D. Wear anti-static wrist straps to prevent ESD in the new monitors. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. Answer: B Question: 408 You work as an IT professional in an international company. and checked the ink levels in the morning. B. Wear a back brace when lifting and carrying the CRTs to the storage room. What does the second partition most probably refer to? A. C. In your company. which of the following measure is recommended to take? A. you ask the worker about any changes to the printer. you are responsible for infrastructure design and global configuration changes. D. The printer drivers need to be rolled back to a previous version. C. which of the following action will you take first? Page 84 of 193 . As an experienced technician. Answer: D Question: 409 There is a brief power outage during working hours. The hard disk drive has failed. Which of the following is most probably the reason for that? A. The monitor has failed. Then it suddenly turns off followed by a series of beeps. C. B. It is necessary to move the monitors to the storage room which is on the other side of the building. It was printing normally the day before. B. The computer beeps at startup and no display shows on the screen. Take personal safety into consideration.

but he has no idea how to get to the Services MMC Plug-in. Screws B. thereby. Open Control Panel. double click on the Services icon. Slot 1 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Standoffs C. Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. Daughterboard D.msc. Run a check disk operation on the hard drive. Plenum C. C. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. Click Start>Run and then type in regedt32. Answer: B. As an experienced technician. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. Socket A C. Click Start>Run and then type in regedit. Coaxial D. Boot into BIOS and check the hard drive status. open Administrative Tools. Have the user check external drives for media. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. D. B. B. such as Transmission Control Page 85 of 193 . D. C. Click Start>Run and then type in services. you provide TWO solutions for him. preventing an electronic short? A. UTP B. What are they? A. Have the user power off for five minutes then restart the system. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. Socket 370 D.

SATA C. They specify a source and destination port number in their packet headers. thus ranging from 0 to 65535. SMTP C. LPGA D. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. HTTPS B. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. RADIUS B. SSID D. it should be disabled for security reasons. WPA C. A port number is a 16-bit unsigned integer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). Socket 479 B. TELNET D. Failed fan B. System clock feature C. you are required to configure a WAP network. What does it refer to? A. SPGA Answer: B Question: 416 As an experienced network administrator. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. As it will be advertised by default. Failing hard drive Answer: D Question: 419 Page 86 of 193 . AGP D. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A. ZIF C. PCIe B. Under powered fan D.

Hard drive B. Slot 1 B. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. D Question: 423 You want to plug a keyboard into the back of a computer. During your working hours. Socket 370 D. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. a client calls you and states that there is something wrong with his computer. A. RAM C. you immediately know what the problem is and even the solution after the client describes several symptoms. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. the client keeps talking to you about all the other symptoms. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A. what is the best practice for you to do? A. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. As an experienced technician. it is necessary to be familiar with the frequently-used network configurations.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. Internal cache memory D. Which style of port is the PS/2? A. NetBEUI D. ROM Answer: A Question: 420 You are a network technician in a large company. DHCP Answer: B. DNS C. Socket A C. D. and it does not lose its data when power is removed. RJ-11 Page 87 of 193 . IPX/SPX B. C. Under that circumstance. However. Which TWO of the following are components of the TCP/IP network configuration? A. You know that you need to plug the keyboard cable into a PS/2 port.

A new security update is available for download. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. Platter C. B. C. one day. what is the most possible reason for that? A. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day. D. What might be of the problem? A. the worker there hears a series of beeps coming from under the desk. The UPS is disconnected from the wall. However. Host adapter D.11n. The default printer is out of paper or offline.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. DIN 5 D. Sector D. Read/write head B. The wireless network is not properly configured. As an experienced technician. However. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . DE9 C. B. Recent provider upgrades have changed the wireless specification from 802. C. D. The wireless network card has been disabled by the hardware switch. their laptops fail to access the home wireless network and no network is available right now. The speaker wires were disconnected while cleaning. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. CPU C. Controller B. as opposed to being mounted on a daughter card? A.11a to 802. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. MAC filtering is preventing the computer from connecting to the network. after the cleaner left.

D. Memory cards C. 128TB D. CRT D. A color inkjet printer is attached to a computer. 2TB C. However. 256GB B. Solid-state drives D. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. RFI B. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Send a test page to the printer. Hard disk D. capability of printing in different colors. Drive interface B. which one is most helpful to solve this problem? A. Refer to the following methods. Power cycle the printer. ESD C. Replace all of the print cartridges. Thumb drives B. high quality of output. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. the printed materials coming from the printer seem to be fuzzy. Controller C. Optical drives Answer: C Page 89 of 193 . Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. They are the most common type of computer printer for the general consumer due to their low cost. such as wireless communications. C. Run an alignment page. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. and ease of use. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A.

C. Electrical safety with the extra network cables D. It is still the same though you plug in an external monitor. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . Cable management to avoid trip hazards B. 1.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. Number of fans located in the room so system does not overheat C. In your laboratory. Thus. Save registry file C.exe or regedt32. D.exe in the Windows directory. If someone would like to build the same laboratory as yours. Make sure the laptop display is enabled. there is a central switch available. How to enable that? A. You notice that the system boots up but nothing displays on the laptop screen.44MB D. a client calls you and states that there is something wrong with his laptop. Replace the video card inside the laptop. Make sure the OS has the latest video drivers installed. 360KB B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. Export registry file B. B. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes. Replace the LCD inverter. Under that circumstance. careless registry editing can cause irreversible damage. Thus. However. the switch and another fourteen wired personal computers form a graph with the topology of a star. Import registry file D. The display shows on the monitor other than the on the laptop. what is your first action to take so as to solve this problem? A. 720KB C. which acts as a conduit to transmit messages. 2. During your working hours. what is your suggestion during laboratory building process? A. performing backups of the registry before editing it is highly recommended. The star topology reduces the chance of network failure by connecting all of the systems to a central node.

single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. B. DC in. DVDs and in dynamic RAM. D. immediately after powering down the system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. VGA C. Single-sided. images. Double-sided. single-layer Blu-ray disc C. AC out B. DC out D. DVI Answer: B. CGA B. AC in. Double-sided. DC in. The device can be swapped while still hot. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. instrument panels. Double-sided. So as to enable the connection between an LCD monitor and a desktop. Error-correcting codes are used in computer data storage. AC out Answer: C Page 91 of 193 . S-Video D. televisions. DC out C. double-layer DVD+R B. Care must be taken when swapping the device because it can be hot to the touch. single-layer DVD-R D. Its uses include monitors for computers. C. The device can be removed with power applied after the device is properly stopped in the operating system. of power supplies and AC adapters? A. Ability to detect hardware incompatibilities and resolve them C. Power does not need turned off before the device is inserted or removed. respectively. which TWO of the following are helpful to accomplish that? A. which one accurately represents the input and output. flat panel used for electronically displaying information such as text. Ability to use varying levels of voltage for power saving B. and moving pictures. and other devices. Ability to detect and correct single bit errors in memory D. for example CDs. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. AC in. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings.

So. Inform the customer that others are waiting. 480Mbps B. F Question: 444 A customer has purchased a laptop computer for half a year. D.0Mbps. 1.) A. D. he takes the computer to the Repair Center and as a technician. C. you are responsible for fixing the problem. +110VAC H.0Mbps. The USB 2. the customer is anxious to know when he might come back to pick up his computer. while Berg connectors are used with floppy drives. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. -5VDC E. 400Mbps D. Recently. E.3VDC B. 2. 16Mbps. Answer: D Question: 446 Page 92 of 193 . but he has no idea what the problem is. B. +12VDC F. Ask the customer to check daily to see when it is completed. The technician will get back to them as soon as possible.5Mbps. there is something wrong with it. D. 10Mbps.3VDC C. Give the customer an estimated time for repair based on the technician??s assessment. C. Answer: A Question: 445 Which of the following statements about power supplies is true? A. 12Mbps.0 has three data rates. Molex connectors are used with PATA hard drives. -12VDC G. C. +5VDC D. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. 360Mbps C. 2. 1. Before leaving the Repair Center. Ask the customer when they would like to have the work completed. 20Mbps.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. SATA hard drives most often use the same type of power connector as PATA hard drives. +3. -3.5Mbps. What is the best answer to that? A. -110VAC Answer: A. B. What are they? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe.

Dial-up modem D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. A. Under that circumstance. What is the associate trying to describe? Page 93 of 193 . Switch B. Your current job is to install a RAM upgrade into a personal computer. 2100 D. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. you are responsible for infrastructure design and global configuration changes. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. CRT B. LCD D. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. In your company. Molex D. AT system connector B. Berg C.25mm away from the nearest phosphor of the same color. what is the overall speed of the new RAM as long as the required slots are available? A. 5300 B. The associate mentions that each phosphor is on average only 0. Scanner C. 2700 C. Projector Answer: C Question: 449 You work as an IT professional in an international company. HDMI C.

with regard to LCDs. LCDs tend not to be as clear as CRTs. B. The refresh rate is normally expressed in MHz. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. the attached monitor can accommodate that refresh rate. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. LCDs are preferred to CRTs because they can display a larger range of resolutions. Dot pitch C. RJ-11 C. depending on the topology. which of the following might explain why? Page 94 of 193 . Server C. The concept of refresh rate has no meaning. BNC B. As you lower the resolution. the maximum refresh rate allowed tends to increase. The refresh rate is normally selected by using the controls on the front panel of the monitor. D. LCD monitor D. As long as the graphics adapter can refresh the image at a particular rate. Answer: D Question: 453 Which statement about LCDs is most accurate? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. B. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Refresh rate D. LCDs require more power than CRTs. C. UPS is not applicable to which of the following utility as it consumes too much power? A. D. RJ-45 D. such as: A. Resolution B. Laser printer B.

SATA hard drive with a rubber gasket B. which one is a feature of it? A. Which TWO of the following are most probably the reasons for that? A. An SSD emulates a hard disk drive interface. The graphics adapter does not have enough memory installed. Solid state hard drive D. a client calls you and complains that his lately-purchased desktop computer is making loud noise. Higher data integrity B. Refer to the following options. C Question: 458 Which video technology has a resolution of 1280??1024? A. C. D. Built-in encryption standards C. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. You have the refresh rate set too high. You are using a CRT with a single fixed resolution. SCSI drive with properly terminated ends C. thus easily replacing it in most applications. refer to? A. WSXGA D. SXGA C. Cooling fan D. SVGA B. Both the horizontal and vertical components of the resolution have been quadrupled. Page 95 of 193 . The video display unit does not have enough memory installed. Lack of drive heads and platters D. B. such as QXGA. Memory chip Answer: B. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. During your working hours. Hard drive C. CPU B. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Use the defragment utility. Use restore point to roll back the computer to a previous date. You notice that the light of the hard drive flashes constantly. Use the checkdisk utility. B. HDMI D. DVI C. A term that was used with CRTs but has no meaning with LCDs C. VGA B. which of the following is the most appropriate way to inform the users about the update? A. Which TWO of the following methods will be helpful to enhance the performance? A. As it is necessary to restart the work stations at lunchtime. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. Use the drive compression utility. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. C. Composite Answer: C Question: 465 Page 96 of 193 . D. The ratio of luminance between the darkest and lightest colors that can be displayed B. C. The ratio of luminance between two adjacent pixels D. Answer: A. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. Email the users about the update. It is still the same after several reboots. C. Answer: D Question: 461 You are a network technician in a joint venture. B. The present task for you is to perform a mandatory update on the users' network. C Question: 462 What is contrast ratio? A. D. Install the update without notice. The technology is faster. During your working hours. D. The resolution is cut to one fourth. In your company. Both the horizontal and vertical components of the resolution have been doubled. you are responsible for infrastructure design and global configuration changes. Stop the mandatory update. Post notices around the building.

You wouldn't interconnect those two interfaces. Repeat the steps multiple times so that the user can understand the computer terms. more reliable. B. Speak slowly. trojan horses. not to mention the technical terms. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. C. more reliable. D. What is the correct answer? A. Solid state drives are slower. Answer: B Question: 469 You are an experienced network engineer in your company. worms. until the technician can arrive and work on the computer themselves. Listen and ask questions using non-technical terms. and require more power. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. and require more power. and require less power. Malicious software that monitors Internet surfing habits C. Malicious software attached to an incoming email B. D. more reliable. Solid state drives are faster. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. which includes computer viruses. and require less power. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. more reliable. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. B. Solid state drives are faster. crimeware and other malicious and unwanted software. Which of the following description about the Trojan horse is the most appropriate? A. Under that circumstance. With a DVI-I cable B. Malicious software attached to another piece of software D. Solid state drives are slower. D. Advise the user to not do anything else. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. IDE drive Page 97 of 193 .

Update the device drivers. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. Answer: C Question: 473 As an experienced technician. where a router interconnects devices on a network. B. B. D. Partition the hard drive. C. you are asked to upgrade an operating system on customer's computer. Liquid cooling systems are less efficient than the traditional heatsink technology. Refer to the following descriptions. What is the best course of action to take prior to that? A. USB hard drive C. A router broadcasts all data packets that are sent on the network. Flash drive D. 80 Answer: D Question: 472 As an experienced Network Engineer. B. A switch interconnects one or more networks. A switch broadcasts all data packets that are sent on the network. Answer: C Page 98 of 193 . Backup the hard drive. you are responsible for Technical Support in your company. D. A switch interconnects devices on the same network to be able to communicate. you should be familiar with the knowledge about switches and routers. and a switch transmits data directly to the device. Format the hard drive. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 20 D. 21 B. Which port will you block so as to prevent Internet access? A. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. SATA drive Answer: C Question: 470 Refer to the following statements. C. and a router transmits data directly to the device. Liquid cooling systems are more effective at cooling the processor. Which one most appropriately describes the differences between them? A. Liquid cooling systems are less effective at cooling the processor. C. 23 C. where a router interconnects one or more networks. Answer: A Question: 471 As an experienced network administrator.

True B. False Answer: A Question: 478 As an experienced Network Engineer. Page 99 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. Ctrl + Alt + L C. Malicious code that can propagate itself to different host files B. A. Component services D. System Information C. Port 25 has been opened. Wireless channel used Answer: A Question: 476 Refer to the following statements. Disk Management Answer: A Question: 475 Refer to the following options. you should be familiar with the following key commands. A malicious program that spreads itself in a system without the need of a host D. A program that is used to track user information for commercial reasons C. Which one most appropriately describes a virus? A. Which tool would be suitable? A. Which one is able to lock a workstation? A. Device Manager B. Ctrl + Alt + Esc B. Encryption type C. Broadcast name B. Port 25 is setup for port forwarding. Windows Key + D D. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. Security key used D. B. What does the SSID on a wireless network demonstrate? A. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A.

PATA C. Solid state Answer: D Question: 483 As an experienced network engineer.7GB? A. Refer to the following drive types. Which one will you recommend? A. you are familiar with the functions of the following devices. The hard drive has been reformatted. The hard drive is set to pre-format conditions. SATA B. Which one would write data in the term of burning an image to the media? A. BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What is the correct answer? A. Answer: A Question: 480 Refer to following authentication technologies. Solid state B. Which one provides a capacity as large as 4. Data has been backed up. A customer would like to install a hard drive with no movable parts inside. HDD D. Port 25 is running at full duplex. Dual-layer DVD B. IDE D. FDD Answer: B Question: 484 Refer to the following media types. D. C. Answer: B Question: 482 As an experienced technician. Which ne is the most effective authentication technology? A. B. Blu-Ray disk Page 100 of 193 . you are responsible for Technical Support at certways. Smart card D. Biometrics C. Data has been restored. Username and password B. He is asking you what it means. Port 25 is no longer being used. D. Optical C.

S-Video C. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. VGA Answer: A Question: 487 As an experienced technician. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. IR keyboard B. Single-layer DVD D. My Network Places C. My Computer D. you are responsible for Technical Support in your company. HDMI B. you are familiar with the following devices. Task Manager B. Control Panel B. Task Bar Page 101 of 193 . Degauss D. Where allows you to view that? A. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. What kind of device could read fonts by the reflection of white spaces between black bars? A. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives. Resolution B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Where allows you to view that? A. CCD barcode reader D. Laser barcode reader C. What is the correct answer? A. Floppy disk Answer: C Question: 485 As an experienced network administrator. Auto Alignment C. what setting he can use to remove discoloration due to magnetism. DVI D.

Which one provides the fastest speed? A. IEEE 1394b Answer: D Question: 494 Refer to the following options.0 C. What is the maximum transmission rate with regards to the USB 2. USB 1. Which one will use an analog signal? A. DSL C. Smart key D.1 B. Cable Answer: D Question: 491 Refer to the following types of network connections. USB 2. Satellite D. Start Menu D. Verbal recognition Answer: A Question: 493 As an experienced technician. As a security feature. which one is transferred over RG-6 media? A. Which of the following demonstrates this feature? A. biometric authentication is able to prevent access to a device. Dial-up B. Wireless B. Cable Answer: B Question: 492 As an experienced Network Engineer. you are familiar with the following kinds of interfaces. Generally speaking. Dial-up C. Satellite D. Password C. 480Mbps Page 102 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Fingerprint scan B.0 interface? A. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. you should be familiar with different authentication technologies. IEEE 1394a D. 800Mbps B.

Laptop LCD screen B. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . where is available for a technician to find cardbus interfaces? A. 15 meters (49 feet) C. Right click on My Computer > Properties > Network Identification Tab C. What will a technician recommend as the maximum cable length to accomplish that? A. Right click on My Computer > Properties > Computer Name Tab B. PDAs D. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. 400Mbps D. CRT monitor C. What is the fastest way to accomplish that? A. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. Notebooks C. Which one might have a particularly dangerous electrical charge once it is exposed? A. 7 meters (23 feet) D. Cell phones B. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. Control Panel > System Applet > Properties > Computer Name Tab D. Optical DVD-RW drive D. 10 meters (33 feet) Answer: A Question: 496 Generally speaking.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What is the suitable course of action to take? A. 5 meters (16 feet) B.

9-pin male to male C. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. Windows Server 2003 C. Which one provides a 64-bit capability? A. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. Answer: B Page 104 of 193 . Intel Pentium 4 Extreme Edition D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. Intel Itanium B. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. A user claims that when he presses certain letter keys on his laptop. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. The FilterKeys option is enabled. What could be the source of this problem MOST likely? A. Windows XP Professional D. The ToggleKeys option is enabled. The two devices both apply the IEEE 1394b standard. B. The NumLock option is enabled. 6-pin male to 4-pin female B. 6-pin male to male D. What is the appropriate cable to choose in this situation? A. numbers appear on the screen. The following are 32-bit processors. Which one has a security feature of User Account Control (UAC)? A. you are familiar with the components of a computer. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Intel Pentium M C. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. D. The StickyKeys option is enabled. Windows Vista Business B.

DSL C. Printer properties D. SODIMM D. you are familiar with the following types of memory. the computer is up and works normally. which of these statements are doing the best? A. Older ATX power supplies are no longer available. DDR2 B. Cable D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. Print test page B. C. In explaining why it is possible to fix the issue like this. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. which kind of media would apply the pulses of light? A. Older ATX power supplies have a separate P4 connector. Between the CPU and RAM B. On the front side bus C. B. On the CPU Answer: D Question: 508 As a nice network engineer. Which type must be in pairs when it is in use? A. finally. On the southbridge chip D. RDRAM Page 105 of 193 . D. Answer: B Question: 505 As an experienced network engineer. Fiber B. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. Newer ATX power supplies are 20/24 pin compatible. Print queue C. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. you are familiar with the following kinds of network medi a. In the process of data transmission. Then the cable is plugged in. Newer ATX power supplies do not use pins 21 through 24. which of the following will show the list? A. SDRAM C.

however.A. Self monitoring. UTP Answer: A Question: 510 As a nice network engineer.R. Non-plenum D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. 802. Using maximum input voltage C.M. Dealing appropriately with confidential materials B. Henry is handling some sensitive documents. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. 802. and he notices documents in a file cabinet unmarked. According to the policy of the company.11b D. 801.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop. Cultural Sensitivity Page 106 of 193 . Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. Which option is this example demonstrating? A. you are familiar with the following wireless types. Using maximum resistance B. Which one effectively manages data sensitivity? A. Refer to the following security elements. all documents are to be labeled. Compliance in the workplace C.T) D. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company. Using maximum output wattage D. the employees sign this memo and carry out these new procedures. Plenum B. analysis and reporting technology (S. What is your reply? A. 802.11a B. Thereafter. Which is the suitable one? A. STP C. Which types of cable could release the minimum amount of toxic fumes? A. even those non-sensitive documents.11n C.

Unclassified D. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. Classification Answer: D Question: 514 In computing. B. Type I B. C. Type III D. Ask to get an interpreter to assist in the language barrier. fdisk C. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. -600VDC C. which of the following is the BEST course of action to solve the problem? A. Inform the client the service must be rescheduled with a different technician. Exceptions C. Get a language to language conversion dictionary to help understand what is being said. D. Type II C. +600VDC B. +6000VDC D. A. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. Restate the issues to the customer for validation. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. chkdsk B. A. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. and so on? A. If there is a language barrier between you and your customer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. format D. sound cards. True Page 107 of 193 .

SIMM D. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. DRAM B. Debugging Mode C. 802. IP address B. UTP Answer: C Question: 520 You work as an IT professional in an international company. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. Default gateway D. Last Known Good Configuration D.) A. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. DIMM C.11 B. Subnet mask C. In your company. 802. the computer experiences stop errors. Safe Mode B. Which of the following allows for the rolling back of the system to a previous state before the installation? A.1x C. It is still the same though you uninstalled the program. RIMM Page 108 of 193 . After the installation. Bluetooth D. DNS server Answer: A. you are responsible for infrastructure design and global configuration changes. UTP CAT-5e C. UTP CAT-5 B. UTP CAT-6 D. You are asked to install a program for a laptop. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.

Physical barriers C. Motherboard B. Biometrics D. more than 4GB of RAM. Temporary user account D. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. Access control B. Default systems administrator account C. Hard drive D. True B. Softening Answer: C Question: 527 Page 109 of 193 . Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Access control D. A. Ordinary user account B. Adapter card C. This type of security is an example of which of the following? A. in some cases up to 128GB of RAM can be supported. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. Authentication B. Integrity C.

Social engineering Answer: A Question: 531 As an experienced technician. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. True B. DoS B.TXT D. . False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. which is used to control access to a broadcasted wireless network by your supplied key? A. As there are too many tasks for you to do. A. SSID Answer: B Question: 532 You are a worker in an international cooperation. TV tuner card B. NAT D. .DOC B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media.SCR C.XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. Before leaving the office. MAC B. WEP C. . so you left the computers overnight in the office so as to accomplish the tasks. Refer to the following options. Logic bomb D. you are responsible for Technical Support in your company. Worm C. DVD media. Graphics card D. . you fail to accomplish them within working hours. you are sure that the computers are Page 110 of 193 . Sound card C. and CD media.

and properly shuts down the computer. If there is an extended power outage. Setup a hot site for the office so all data will be backed up. but it only lasts about half an hour. Although the projector is connected to his laptop and it is turned on. closes programs. True B. Worm D. 255.0 for Class A. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS. True B.0. C.255. A. B.255. and 255. Answer: B Question: 533 As the security administrator for your organization. HTTP B.0 for class B. you must be aware of all types of attacks that can occur and plan for them.0 for Class C. you are asked to solve this problem.255. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them.0. DoS B. Have an employee work nights to perform the shut down. Have employees shut down their computers before they leave and perform the calculation during their down time. D. DDoS C. False Answer: A Question: 536 The three default subnet masks are 255.0. A. there is no display showing on the screen. SMTP D. As an experienced technician. Install software that saves work. Which type of attack uses more than one computer to attack the victim? A. NNTP C. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. which of the following suggestion will be most helpful to avoid the damage to the system? A. What will you do to send the display to the projector? Page 111 of 193 .

11a C. 802. B.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. A. 172. Press F1 to shift display to the projector. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A.254.1. Go into Device Manager and enable the projector.0. Use appropriate function toggle key to switch display mode.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A. DDR400 D. which one transfers at the highest rate? A.11b B. DDR-2000 B.0. Take the following addresses into consideration. Answer: A Question: 538 Refer to the following memory modules.0. C.15 C. which one is most possibly assigned by it? A. DDR3-16000 D. DDR3-2000 C. 802. the system will auto-select the projector on restart.25 D. Reboot the computer.15 B. 802.0.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 802. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. 10. D.11n D.16. True B.168. 192. PC3-2000 Page 112 of 193 . PC2100 C. DDR333 B. 169.

UTP B. Scandisk C. A dual core CPU has two separate processing units. A. Coaxial D. ping C. Defrag B. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. which one is applicable in a 10BaseT network? A. telnet B. ThinNet Answer: A Question: 547 As an experienced network administrator. Indexing D. True B. msconfig D. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. such as Windows XP Home. parses. Page 113 of 193 . and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. A. ipconfig Answer: B Question: 548 Optical recognition. False Answer: A Question: 546 Refer to the following cable types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). Fiber C. Windows 2000 Professional and Windows XP Media Center Edition. True B. voice recognition and fingerprint reader are forms of biometric authentication. False Answer: A Question: 544 Which of the following collects.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Include the color resolution the user requested as well as the refresh rate. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. True B. Up to 2048GB Answer: D Question: 552 As an experienced technician. Configuration Utility D. Up to 1024GB C. you are responsible for Technical Support in an international company. Up to 32GB D. Refer to the following features. Include the method that was used to access the display properties to change the refresh rate. B. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Event Viewer C. Include the previous refresh rate and the new refresh rate applied. Task scheduler B. Include all the refresh rates that were tested. Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Which of the following is the best information to document during this procedure? A. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. you need to limit the amount of programs on startup. Tape B. C. Which tool shall you use? A. You would like to change the refresh rate on the display. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. Blu-Ray C. Floppy D. D. In a process of troubleshooting. Up to 16GB B.

Change the paper. Answer: C Question: 557 As an experienced network administrator. The processor is improperly seated due to bent pins. you are asked to install a printer in the office of the Administrative Department. Cycle the printer's power. Replace the fuser. D. Print a test page. What should be checked in this situation? A. D. You talk with the customer for more information and review some examples of the printout. Remote Desktop B. C. The boot order in the BIOS B. C. What is the last course of action to take during the installation process? A. D. If the BIOS is current C. Excessive internal display brightness is set. Simple File Sharing C. If Plug and Play is enabled D. What is the next course of action you should take? A. What is most probably the reason for that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Answer: D Question: 556 You are a technical adviser in an international company. The customer states that he is experiencing excessive heat in a laptop. Basic Disk Partitions D. you are sent out to troubleshoot a laser printer. Joining a domain Answer: D Question: 554 As an experienced technician. Print a test page. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. Insufficient memory for the OS B. The airflow is blocked. A customer emails to report that he receives a boot error message "OS not found". you receive a call for assistance from a customer. B. Perform a self-test page. C. Reboot the computer. During your working hours. Clean the toner cartridge. Answer: C Page 115 of 193 . B. you are responsible for Technical Support at certways. from which the printouts are of poor quality.

One of the trainees is asking you what features of the Advanced Tab under Printer Properties are. Configure the Display Settings in Device Manager. Answer: B Question: 560 Refer to the following options. Answer: A. C. FTP Answer: D Question: 559 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. C Question: 562 Page 116 of 193 . 22 inches (55cm) C. B. you are responsible for Technical Support in your company. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). D. How to reply? (Choose three. A port number is a 16-bit unsigned integer. D. B. 24 inches (60cm) B. Spool print jobs and start print jobs immediately. TELNET D. Which one correctly describes the maximum length of a parallel ATA cable? A. Have the user demagnetize and restart the monitor. Specify a separator page. Delete ports. thus ranging from 0 to 65535. B. Configure the Display Settings on the monitor. Set printing defaults. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. HTTPS B.) A. C. SMTP C. Change to a lower resolution. Which of the following courses of action will most probably fix the problem? A. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. They specify a source and destination port number in their packet headers. 16 inches (40cm) D. you are responsible for Technical Support at certways.

D. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Biometric fingerprint reader D. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 . An angry customer calls to complain that a supposedly-repaired problem is occurring again. B. A. you are responsible for Technical Support at certways. D. Answer: C. What is the best response in this situation? A. B. Use the Security Center Control Panel Applet to secure resources on the shared system. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. Hand recognition software Answer: C Question: 565 As an experienced technician. Allow the customer to continue uninterrupted and remain silent until a response is requested. Restart the spooler service. Inform the customer that the technician is only trying to help. C. Access the print queue and pause all print jobs. Purchase a new USB cable. what should a technician configure on a shared Windows XP Professional system? (Choose two). He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. D. B. you are responsible for infrastructure design and global configuration changes. C. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Add multiple users in the Control Panel User Account applet. The customer also tried power cycling the network laser printer. Reboot the computer. As an experienced technician. Portable face recognition reader C. you should be familiar with the knowledge about the following printer types. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Smart card reader B. D Question: 564 As an experienced network administrator. which course of action will you recommend the customer to take first? A. Use NTFS security to secure the data files.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. Answer: A Question: 566 As an experienced Network Engineer. C. Answer: C Question: 563 So as to make sure the security of each user's data.

CPU seating C. it should be disabled for security reasons. Pentium III Answer: B Question: 571 Page 118 of 193 . Which one can be used with the motherboard? A. D Question: 569 As an experienced network administrator. WPA C. One of the trainees is asking you what is able to be upgraded on a laser printer. Athlon C. you are responsible for Technical Support in your company. Refer to the following types of CPU. Laser B. Hard drive Answer: C. What does it refer to? A. Thermal D. How to reply? (Choose two). As it will be advertised by default. You are asked to troubleshoot a workstation which turns off after long term operation. Ribbon cable seating Answer: A Question: 568 As an experienced technician. A. Xeon B. Itanium D. you are required to configure a WAP network. Vents for blockage B. RAM D. Corona wire C. Fuser assembly B. Hyperthreading settings D. Impact C. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. SSID D. What will you check first in this situation? A. you are responsible for Technical Support at certways. Ink dispersion Answer: A Question: 567 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. RADIUS B.

Answer: C Question: 573 Refer to the following printing protocols. D. One or more fans are inoperable. D. However. you receive a call for assistance from a customer during your working hours. However. FTP B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. The operating system does not support security dongles. Answer: B Page 119 of 193 . B. There are not enough fans. Control Panel > Network Connections > Tools > Drivers B. The software is not supported by the operating system. Install a liquid cooling solution. A. The software was installed incorrectly. B. The processor is too fast. What is the best course of action to take so as to accomplish that? A. you are asked to install a program which requires a security dongle. He reports that his computer is overheating. RAW C. Install round IDE cabling. C. B. Answer: A. Remove unneeded fans. What is most probably the reason for that? A. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. D Question: 575 As an experienced certways technician. LPR D. The memory is defective. What are most probably the two reasons for causing overheating? (Choose two). C Question: 574 As an experienced technician. Which of the following correctly describes the path to accomplish that? A. C. D. Device Manager > Network adapters > Properties > Driver tab D. Which two are valid for network printing? (Choose two). C. the program fails to work properly. My Network Places > Tools > Drivers > Update Driver C. HTTP Answer: B. Replace the side panels with mesh wires. the fans are not obstructed and the components or heatsinks have no dust. The hardware dongle was not installed. A.

False negative D. Issue prevention B. Defragment the hard drive weekly. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Laser C. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. Answer: B Page 120 of 193 . Clean out the dirt with a damp rag. True negative C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Clean out the dust with compressed air. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. SATA C. D. C. Root cause analysis D. What is the most dangerous error type during the configuration of biometric devices? A. Ink jet B. Impact D. AGP D. B. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. Problem analysis C. True positive B. you should be familiar with the knowledge about the following printer types. Which one prints with a carbon film or inked ribbon? A. PCIe B. Degauss the display and drives.

DDR3 C. Radio frequency interference B. B. Impact Answer: D Page 121 of 193 . What must you consider during that process? A. DDR B. You are going to open and work on a CRT monitor. you should be familiar with the knowledge about the following printer types. Inkjet C. How to get a better understanding of his issue? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. Get the customer contact information. Begin running diagnostic software and confirm findings with another technician. Fiber D. DDR2 D. SDRAM Answer: A Question: 585 As an experienced Network Engineer. and then confirm the findings with the customer. Electromagnetic interference D. A client brings a personal computer to your office to have it repaired. Which one would have the highest latency? A. C. Which one will stamp the ink onto the paper? A. High voltage discharge C. Thermal D. D. DSL B. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. Satellite Answer: D Question: 584 Refer to the following options. Answer: B Question: 583 Refer to the following options. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. you are responsible for Technical Support at certways. Cable C. you are responsible for Technical Support at certways. run diagnostic tests. Laser B. Ask open-ended questions to gather the symptoms. Which one has the speed of PC2700? A.

ct23P#h~ Answer: D Question: 589 As an experienced technician. Run a large magnet over the top of the hard drive several times. Hibernate. SR1234ct C. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. you are responsible for Technical Support in your company. Thermal B.g. Send broadcast packets over the LAN to all computers simultaneously. rw2%HN B. Which one would require special paper to print? A. C. B. SATA B. Remove the hard drive and destroy it. Remove the memory and destroy it. B.1/2. D. One of the trainees is asking you which technology supports the maximum cable length between devices. Inkjet D. Which one is the most secure? A. How to reply? A. Reformat the hard drive to a clean state using the format command. Send packets to other network devices on the LAN instructing then to enter a low power state (e.0 D. IEEE 1394 C. D. Resume from a low power state when it receives a network packet telling it to do so. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. you should be familiar with the knowledge about the following printer types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer. Answer: C Question: 588 Refer to the following passwords. Laser C. Refer to the following options. C. CompTIA558475 D. USB 1. Answer: D Page 122 of 193 . Off). Collect all packets that are sent to any device on the LAN.

D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). Answer: B. Utilize less memory B. One of the trainees in your company is asking you what would be two benefits from an active cooling system. D. Answer: D Question: 592 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Allow the operating system to be rolled back to a previous point in time. Are you sure the power button is not stuck? D. C. Compose a record which allows user authentication. Increased performance Page 123 of 193 . C Question: 594 As an experienced Network Engineer. A. A. Has the monitor been replaced recently? B. Track the process of the incident. D. Identify common issues among multiple users. Verify full system functionality. B. The customer reports that his computer fails to boot completely and it keeps rebooting. Allow all data on the hard drive to be rolled back to a previous point in time. B. actions. you receive a call for assistance from a customer during your working hours. you should be familiar with the definitions of System Restore. B. and outcomes. How to reply? (Choose two). Answer: C Question: 595 As an experienced technician. C. Select the appropriate priority level for the issue. Document findings. C. Increased network speed C. Which of the following statements most appropriately describes System Restore? A. Establish a theory of probable cause. Was any hardware installed since it last worked? Answer: B. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. Allow the operating system to be backed up with immunity to virus activity. D. Identify the problem. Allow the operating system to assigns dates so that user data files are backed up. Longer chip life D. Were there any new software updates done? C. you are responsible for Technical Support.

Safe mode with command prompt Answer: A Question: 597 As an experienced technician. DVD-ROM Answer: C. Boot with repair disk C. Floppy drive C. no display is appearing after he restarts his computer. A. D. D Question: 598 As an experienced network administrator. D Question: 596 As an experienced technician. However. One of your colleagues has installed a new graphics driver recently. However. you are responsible for Technical Support at certways. Refer to the following boot options. Boot to the recovery console D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Install the Microsoft Malicious Software removal tool. you are responsible for Technical Support in your company. Which one will most effectively troubleshoot the problem? A. you are responsible for Technical Support at certways. sysprep C. regedit Answer: B Question: 600 Page 124 of 193 . C. Update the Antivirus definitions. Disable antivirus protection notification within Security Center. telnet B. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. B. You have successfully installed a free antivirus solution. Safe mode B. What is an effective solution to resolve this problem? A. USB drive D. CD-ROM B. How to reply? (Choose two). it is reported that there is no antivirus software protecting the Windows system currently. You would like to configure a Windows installation for imaging multiple computers. Which of the following is able to accomplish that? A. Disable the antivirus logging in the Event Viewer. You are asked to troubleshoot this problem. Answer: B Question: 599 As an experienced technician. fdisk D. you are responsible for infrastructure design and global configuration changes.

Bluetooth headset C. C. you are responsible for Technical Support at certways. Large screen television D. D. Archive old drivers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. Which one will most probably interfere with a wireless certways network? A. Cordless telephone Answer: D Question: 605 As an experienced technician. C. Clean each component with an approved cleaning solution. Which one would be usually associated with unencrypted web traffic? A. 110 B. B. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. 443 D. Check the HCL. 25GB. D. AM/FM radio B. True B. 80 C. A. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. You notice that a CRT monitor is displaying patches of distortion when it is in use. 9GB. B. 4. 650MB. What is the best solution to resolve this problem? Page 125 of 193 . False Answer: A Question: 604 Refer to the following devices.7GB. Perform a disk defrag.

We believe the problem is the network interface card. D. you are responsible for Technical Support at certways. C. Connect to it through a USB or IEEE 1394 cable. You are sure that there is something wrong with the on-board NIC. Run FDISK on the hard drive. Connect to it through a TCP/IP port. Amount of time necessary for the UPS to run in a power outage B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The amount of space available at each workstation to place the UPS Page 126 of 193 . the server will be back up. B. Answer: C Question: 607 As an experienced network administrator. D. Answer: D Question: 609 As an experienced technician. Answer: B Question: 608 As an experienced technician. D. A particular user calls to ask exactly how long the system will be down. Degauss the monitor. He has to make sure that there is no original hard drive data on the old computer before selling it. What is the most effective method to install the printer on multiple computers? A. Connect to it through a computer share. What is an appropriate response in this situation? A. you are responsible for infrastructure design and global configuration changes. Answer: B Question: 606 A certways user has recently purchased a new computer. We have identified the problem and we will have it back up as soon as possible. He would like to sell his old computer over the Internet. The file server was experiencing an expected outage early in the morning. Connect to it via an ad-hoc wireless connection. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. Which of the following courses of actions will ensure that? A. Reload the driver for the monitor. Erase the hard drive using a disk wiping program. C. B. Replace the display adaptor. C. There is no way to tell how long this will take. C. B. Pass all computer components near a large magnet. B. Is your work solely depending on the server? Try to not be upset because before you know it. He reports that he would like to purchase UPSs for all workstations. Hardware and software are not exact sciences. We will have it back up within the hour. D. Power cycle the computer. you receive a call for assistance from a customer during your working hours. Reformat the hard drive to a clean state using the format command. You would like to connect a printer with an integrated NIC to a Local Area Network. I am not the server technician so please do not take a bad tone with me.

D.) A. Sound card Answer: A. C. NIC B. Document the system findings.120. Politely ask coworker to let the user finish their explanation and focus on what the user is saying.45. Which three are valid boot devices? (Choose three.120 B. 198. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. 190. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time.32. Inform the user that the computer may not function as it did before the problem occurred. Answer: D Question: 612 Refer to the following devices. 107. B.207. DVD-ROM C. Inform the user every step that was performed throughout the entire troubleshooting process. B Question: 614 Refer to the following interfaces. a coworker keeps on interrupting the user with an unrelated problem. 129.65 C. B.34. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. While the user is explaining the issue.21. A. The physical footprint of the UPS D. C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of.167. What is an appropriate action to take in this situation? A. and outcomes. D.165 D. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two).87. Which one belongs to class A? A. Hard disk D. actions.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. Which one can only support one device per port? Page 127 of 193 . Verify full system functionality and implement preventative measures. B. Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.

Security Center B. The user accidentally deleted the files. you are responsible for Technical Support in your company. C. Administrative Tools D. RS-232 B. Socket 370 D. The local user profile is corrupt. you should be familiar with the knowledge about the following Windows XP Control Panel applets. WEP key B. SSID C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The user saved the files to a different location. SCSI C. What is most probably the reason for that? A. How to respond? A. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. USB 1. Accessibility Options Answer: B. One of the trainees is asking you what would be assigned to broadcast on a wireless network. B. Which two can be used to change a local workstation password? (Choose two). MAC filtering Answer: B Question: 616 As an experienced Network Engineer. Socket 478 Answer: B Question: 619 Page 128 of 193 . WPA key D. you are responsible for Technical Support at certways. User Accounts C. C Question: 617 As an experienced technician. A.1 D. Bluetooth Answer: A Question: 615 As an experienced technician. The user selected an alternate hardware profile. Slot 1 B. Socket A C. D. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty.

Answer: A Question: 623 As an experienced technician. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. 8GB B. Due to condensation within the lower tray assembly. 128GB D. The paper jam was caused by moisture in the paper tray. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. 2GB Page 129 of 193 . Serial port Answer: A Question: 621 Refer to the following slots. Which one is able to support the fastest video card? A. AGP B. The customer requests you to explain the cause of the problem after you fixed the problem. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. The process of removal is so complex that only those certified for repair should attempt to resolve. What is the most appropriate response? A. you are sent out to fix a printer problem. C. D. Parallel port C. the functionality of the rollers was impaired and therefore ceased to transfer properly. Ask the user to explain the problem and listen without interrupting the user. 4GB C. C. ISA D. PCIe C. Ask the user to move so the technician can check the computer for problems. How to reply? A. B. Standard TCP/IP port B. PCMCIA Answer: B Question: 622 As an experienced technician. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. Ask the user's coworker to confirm what the user said and verify there is a problem. Refer to the following ports. D. you are responsible for Technical Support in your company. Which one would be commonly used in this case? A. USB port D. The situation was caused by irresponsible users that spilled coffee in the bottom tray.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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CompTIA A+ Essentials CompTIA 220-701

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916

As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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Empathize with the customer then focus on completing the task in an expedited manner. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks. 24x C. Answer: A Question: 641 As an experienced technician. Heat from the printhead boils a water-based ink. you should know how a thermal transfer printer functions. The print spooler service needs to be restarted on the client computer. you are sent out to resolve an issue for a customer. A customer emails to report that he cannot print to a color network printer anymore. Small wires impact and squeeze ink from a ribbon. However. He could print to the color network printer before. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. D. Toner sticks to photoconductive areas on a drum. Nobody else is experiencing the same problem and they all can print to the color printer. However. 48x B. You immediately respond to the dispatch. 32x D. C. Focus on completing the task in an expedited manner. D. B. Answer: C Page 133 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. Upon closure. The printer address has changed and the customer needs to remap their printer. D. document the situation and Inform management that the customers behavior was undesirable. What is the best practice you will take to resolve the issue in this situation? A. B. The customer's permissions have changed and needs to be an administrator to print color. Make sure the customer is aware that the current service level agreement allows for an eight hour response. document the situation and inform the manager that the customer was not happy with the response time. 52x Answer: D Question: 640 As an experienced certways technician. The DHCP service needs to be restarted on the client computer. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. Which of the following descriptions most appropriately describes how it functions? A. you are responsible for Technical Support at certways. the customer is extremely annoyed about the response time as it takes four hours for a response. he can only print to the black and white printer now. What is most probably the reason for the customer's problem? A. Upon closure. C. C. B. Heat from the printhead transfers an image onto the paper.

3 D. 206.7 Answer: B Question: 645 As an experienced technician. 176. Modem B. Firewall D.1. Which of the following correctly describes the paste? A. It prevents theft by covering the values written on the CPU.1. Not enough free space on the hard drive D. A CPU has four integrated processing units. Which one is private and cannot be routed on the Internet? A.1. A CPU requires memory to be installed four units at a time. One of the trainees is asking you what the tube of paste coming with the CPU is used for. Which one should a technician add to a certways network so as to support full-duplex communications? A.16 C. The monitor needs to be replaced with a newer model.9.168. You are working on an older machine right now. What is most probably the reason for that? A. C.1. D.15. 192. A CPU is clocked four times faster than a normal unit.23 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. C. you are responsible for Technical Support at certways. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. It assists in keeping the CPU cool. Switch C. It prevents voltage from shorting out the CPU. Limited amount of memory for the display adapter B. Graphics card jumpers need to be reconfigured. Answer: D Question: 643 Refer to the following devices. D. B. 8. It keeps the new CPU from falling out of the socket. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. C.1. A CPU has twice the cache of a dual core processor. Answer: D Page 134 of 193 . B.

Replace the touch screen. As the printer is in production. Encrypt the contents of a hard disk. A UPS C. Prevent unauthorized login attempts. D. Reinstall the mouse drivers. B. A customer emails to report that while pointing to the screen. C. the mouse icon will not move to the exact location on a tablet PC. The print fuser will be hot. D. What does the SSL technology accomplish? A. Unplug the laptop D. B. B. Secure communications with websites. The laser will be hot. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. C. So as to resolve the problem. Calibrate the touch screen. The ink carriage might move. which of the following courses of actions will you take first? A. Page 135 of 193 . Provide remote assistance to users.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. What is a security concern that should be taken into consideration prior to repairing the printer? A. A wrist strap B. Nonmetallic tools Answer: A Question: 650 As an experienced technician. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. Replace the mouse. Answer: C Question: 648 As an experienced technician. What is the best course of action to resolve this problem? A. You notice that a laser jet printer is jamming. Answer: B Question: 649 Refer to the following options. you have to have it repaired without hesitation and make it back to work immediately. Disable plug and play in the BIOS. you are responsible for Technical Support at certways. C. B. you should be familiar with the knowledge about SSL technology. Install Windows Updates. you are responsible for Technical Support in an international company. D. The print spooler can catch any loose clothing.

ISDN Answer: B Question: 656 Page 136 of 193 . Safe Mode D. C. What is an appropriate action to take in this situation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. enable one of the new devices in each profile. Clear any removable disks from all drives and start-up PC. you are responsible for infrastructure design and global configuration changes.11g network connectivity to a laptop computer? A. However. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Upgrade the power supply. Install a wireless PCMCIA card. Display Settings>Resolution C. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. D. Answer: D Question: 655 Refer to the following options. DNS B. Answer: C Question: 652 As an experienced network administrator. Install a Bluetooth USB adapter. B. Update the firmware in LAN adapter. MAC filtering C. D. D. you are responsible for Technical Support at certways. Answer: B Question: 654 As an experienced technician. Which one will prevent particular devices from accessing a SOHO network? A. Either device will function properly only when the other is disconnected. either or both devices will not function in some cases. Activate infrared ports in the BIOS. Create two hardware profiles. Upgrade the device drivers for both components. Control Panel>Services B. B. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. Display Settings>Advanced Settings D. C. Install additional ribbon cables. Remove any incompatible hardware.

IEEE 1394 Answer: A Question: 661 Page 137 of 193 . Hyperthreading D. Which one will have an RJ-45 connector? A. You would like to add additional memory modules. MMX technology C. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. Fiber optic C. Read/write head B. UTP Answer: D Question: 660 Refer to the following cable types. Installing the newest memory available B. DDR2 RAM B. you are responsible for Technical Support in your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Coaxial B. IEEE 1394 D. Cluster Answer: B Question: 659 As an experienced technician. Twisted-pair copper wire B. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Which of the following solution produces the best result? A. Fiber optic D. Platter C. How to reply? A. Installing the fastest memory available D. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. you are responsible for infrastructure design and global configuration changes. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. Sector D. Installing more memory of the same type and speed C. Coaxial C.

How to reply? A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. D. C. you should be familiar with the usage of the following protocols. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. Upgrade formats the drive. Windows Language Wizard C. Answer: B Question: 664 As an experienced technician. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. you are responsible for Technical Support. 802. Clean install formats the drive. B. Upgrade retains user settings. Windows Multi-user Interface Pack B. Which one can be used to create a Personal Area Network? A. TCP/IP D.mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D.11n C. 64-bit C. Applications need to be reinstalled with an upgrade.11a B. Hyperthreading D. Which of the following features will allow that? A. Bluetooth Answer: D Question: 662 For each processor core that is physically present. L2 cache B. Which one can be used to display . the operating system addresses two virtual processors. Windows Multilingual Interface Pack D. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.

More devices can be powered at one time. Answer: B Question: 669 You are a technical adviser in an international company. You suspect that it is necessary to reinstall the application. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. D Question: 670 As an experienced technician. Use a TPM Chip. Establish a plan of action to resolve the problem. Greater duration of power availability C. seeing windows C. Use WPA encryption. C. you receive a call for assistance from a customer. B. Which one is true concerning the battery with nine cells rather than six cells? A. you are responsible for Technical Support at certways. What are the best solutions to secure a Wi-Fi network? (Choose three. Perform a backup before making any changes. D. One of the trainees is asking you what would be the main difference between a virus and a worm. findings and solutions. D. What does this ability refer to? A.) A. B. Establish a theory of probable cause. How to reply? Page 139 of 193 . three-dimensional viewer Answer: C Question: 667 As an experienced technician. floating bars B. Answer: C Question: 668 Refer to the following features. C. you are responsible for Technical Support at certways. He is asking you for advice on how to secure a Wi-Fi network. Use a MAC filtering. Disable SSID broadcast. Answer: A. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. B. Document all issues. More horsepower will be provided. Higher electricity measured in volts D. aero glass D. During your working hours. What is the next course of action to take in this situation? A.

You are sent out to resolve the problem at the customer's site. C. you should be familiar with the knowledge about the following operating systems. Call the second customer. What is the best course of action to take in this situation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. A virus does not require user interaction. Stay on the current service call and arrive late on the next service call. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. A worm self-replicates. Go to the second appointment because it is listed as priority and then reschedule the first. apologize. Windows 2000 Professional B. Rush to finish the job. However. the service call takes longer than expected and you might miss the next service call appointment. and reschedule. What is the first course of action to take on arrival? A. Leave the current service call to make the next service call. A worm requires user interaction. C. you receive a call for assistance from a customer during your working hours. D. D. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. B. Which one installs a default application to monitor the CPU meter on the desktop? A. and go to the next service call. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. and reschedule. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. B. Call another technician who has worked with this customer in the past and inquire about any prior issues. What is the best course of action to take in this situation? A. D. Windows Vista Ultimate C. B. C. call the second customer and explain you are running late. Answer: B Question: 672 As an experienced technician. Call the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner. after completion. A virus self-replicates. Answer: C Question: 674 As an experienced Network Engineer. Make the first appointment and then. apologize. D. B. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Windows XP Professional Page 140 of 193 .

It refers to a person who goes through a corporations waste to see if they can use any of the information. Windows XP Media Center Answer: B Question: 675 As an experienced technician. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. What is a phishing attack? A. Pointing stick failure B. D. Question the user to determine what has caused the video card to fail. you are responsible for Technical Support at certways. icons C. Memory failure C. you should be familiar with the knowledge about online security. Answer: D Question: 677 Refer to the following options. LCD failure D. hives B. What is the next course of action to take in this situation? A. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. What is most probably the reason for that? A. Which one correctly describes Windows Vista applications running in the sidebar? A. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. Replace the video card to confirm diagnosis. C. you are responsible for Technical Support at certways. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. Answer: A Question: 679 Page 141 of 193 . gadgets D. B. D. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. You believe that there must be something wrong with the computer's video card after examining. B. Establish an alternative diagnosis. Verify that all other computer components are operating normally. applets Answer: C Question: 678 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. A customer reports that there is no picture displaying on the monitor. C.

CONVERT. Right-click the applications shortcut and choose Explore.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Some of the inkjets are clogged in the cartridge. Which one can be used to assist in solving certain functionality issues during your work? A. D. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. you are working with older DOS or Windows applications in Windows Vist a. Telnet C. B. the printout is missing part of the finer details. This printer is not capable of printing such fine details select another type of printer. A customer reports that while he submits print jobs to an inkjet printer. Enter the Compatibility tab and select Disable Visual Themes. A certways customer has older software which needs 8-bit color depth for the purpose of running properly.EXE Answer: A Question: 680 As an experienced technician. The printer does not support the font on the document. What is most probably the reason for causing missing detail? A. Enter the Compatibility tab and select Run in 256 colors. you are responsible for Technical Support in an international company. The printer is set in draft mode in the printer properties. Which one will best fix the problem? A. msinfo32 Page 142 of 193 . What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. Refer to the following options. Which one is able to change the startup programs? A. Right-click the applications shortcut and choose Properties. D. The Previous Versions tab within an application shortcut's Properties D. Device Manager D. You notice that the text seems to be consistent in color across the entire document. Answer: C Question: 683 Refer to the following utilities. However. Select Run in 256 colors. C. B. Right-click the applications shortcut and choose Properties. The Compatibility tab within an application shortcut's Properties B. Event Viewer Answer: D Question: 682 As an experienced technician. you are responsible for Technical Support in an international company. Dxdiag B. Right-click the applications shortcut and choose Compatibility. DOSKEY C. Refer to the following Advanced Startup options. the technician cannot log into the customer's computer anymore after the installation. Select Disable Visual Themes. C.

Answer: C Question: 688 Page 143 of 193 . Enter hard drive information manually into the Ntldr file. D. Enter hard drive information manually into the Boot. The fuser unit is defective. Control Panel>Power Options>Hibernate tab B. APM is off. Meanwhile. you hear a series of beeps. boot. However. the older system cannot support autodetect. The toner cartridge is defective.ini file. sysedit C. C. Enter hard drive information manually into the BIOS. You would like to install and configure a hard drive on an older system. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Enter hard drive information manually into the Autoexec. it fails to boot or display a command prompt after the installation. Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. The pick-up roller is defective. You would like to install Windows 2000 on a computer's clean hard drive. C. BIOS>Power Menu>S11>Hibernate C. What is the next course of action to take after the installation of the hard drive? A. you are responsible for infrastructure design and global configuration changes. msconfig D. B. C. However.ini Answer: C Question: 684 As an experienced network administrator. CMOS battery is dead. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. BIOS is reporting a memory error.bat. The feed roller is defective. D. B. What is most probably the reason for that problem? A. Control Panel>Hardware>Systems>Power Management>Settings D. B. while powering on the computer. you are responsible for Technical Support at certways. Hard drive is faulty.

C. Power supply is the wrong voltage. the workstation fails to power up properly. you should be familiar with the knowledge about the following technologies. Power supply is the wrong wattage. VPN B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. it will not power up properly. SLI Answer: B Question: 692 As an experienced Network Engineer. Power supply's fan is defective. A certways network administrator replaced the bad power supply with a good one. What is most probably the reason for that? A. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Power supply wattage is too low. Power supply is the wrong form factor. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. D. the workstation would power up properly only when a single drive is connected. Answer: A Question: 690 There was something wrong with the power supply in a workstation. SMTP Page 144 of 193 . ECC D. Power supply wattage is too high. D. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. you should be familiar with the function of the following protocols. B. However. CRT D. Power supply's fan is defective. ESD C. What is most probably the reason for that? A. Otherwise. B. Power supply is the wrong form factor. FTP C. RFI B. DLT B. Answer: C Question: 691 As an experienced Network Engineer. However. Which one is able to establish a secure network connection across the Internet? A. DDR C. such as wireless communications. A certways network administrator replaced the bad power supply with a good one. C.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. and outcomes. LCD monitor C. What is the next course of action to take in this situation? A. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. WPA keys B. C. He identifies the problem after diagnosing. D. You are sent out to troubleshoot the problem. SSID broadcasts Answer: C Question: 694 Refer to the following devices. Document findings. you are responsible for Technical Support at certways. Answer: C Question: 697 As an experienced technician. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. actions. D. Establish a plan of action to resolve the problem. What is the next course of action to take in this situation? A. Verify full system functionality. you receive a call for assistance from a customer during your working hours. B. SNMP Answer: A Question: 693 As an experienced technician. Establish a theory of probable cause. CRT monitor D. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. WEP keys C. Establish a theory of probable cause. Ask the customer what the issue is. actions. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . MAC filtering D. Test the theory to determine cause. and outcomes. C. NIC B. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. B. Document findings. The technician narrowed down the problem and designed a solution.

The technician needs to map the drive. and outcomes. you are responsible for Technical Support in your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. Document findings. heatsinks do not. D. Establish a plan of action to resolve the problem and implement a solution. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. he notices that his computer fails to respond to all key strokes and mouse movement. D. Ask the customer questions to identify the problem. 128TB D. The system is in hibernation mode. heatsinks provide passive cooling. C. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. heatsinks are not. Answer: D Question: 700 As an experienced technician. While returning to the office. Answer: A Question: 702 Page 146 of 193 . heatsinks provide active cooling. Fans provide passive cooling. What is most probably the reason for that? A. Fans must be directly applied to the cooled component. actions. The operating system is corrupt. The power supply has a loose connection. 2TB C. The technician needs domain administrator rights. Fans are applied with thermal compound. D. the power light is blinking. 256GB B. The technician needs local administrative rights. C. B. Fans provide active cooling. How to reply? A. C. B. B. C. The keyboard is faulty. D. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. The BIOS need to be updated. What's more. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. Verify full functionality and implement preventative measures.

you are responsible for Technical Support in an international company.) A. Download the latest drivers from the manufacturer. However. Windows key + L B. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. you are responsible for infrastructure design and global configuration changes. D. B Question: 704 As an experienced technician. What is most probably the reason for that? A. nothing displays on the monitor. C. B. Page 147 of 193 . A customer emails to report that he connected an external monitor to his laptop computer. What is most probably the reason for that? A. The adapter was rated for 220-240 Volts. B. D. the AC adapter for his laptop computer fails to work properly. A video card with at least 16MB of VRAM C. Ctrl + alt + delete then lock computer C. Answer: C Question: 706 A certways user is on a business trip to Europe. Configure the IP settings. The AC adapter was inserted in the incorrect port. A hard drive with more than 4MB of free space D. The video cable connecting the monitor is loose. A CD-ROM drive B. The laptop BIOS was not updated to support external video. The monitor and laptop video cards are incompatible. However. Print out a test page. What is the first course of action to take in this case? A. C. Configure NetBEUI settings. you are responsible for Technical Support at certways. Answer: D Question: 703 Refer to the following shortcuts. C. Which two are able to lock a Windows computer without logging off the user? (Choose two. B. D. Windows key + Alt + M D. The adapter was rated at 50-60 Hertz. Windows key + alt + delete Answer: A. The adapter was rated for 110-120 Volts. What must be involved in the computer so as to accomplish that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. The function key was not pressed to toggle the video output. You would like to install a TCP/IP laser printer in certways network.

Setup user profiles. D. C. The mouse pointer software is corrupt. D. D. Adjust the refresh rate of the display to 72 Hertz. Run a full anti-virus scan. As there are some sensitive data on the old hard drive. However. B. Change the display resolution to a lower setting. B. Answer: C Question: 708 As an experienced technician. What is the most reliable approach to ensure that? A. C. A Remote Desktop session has been established on laptop. The sensitivity of the touch pad is too high. it is very important to prevent the data from being stolen. B. Install anti-virus software. D. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. Store the drive next to a magnet for one hour. Uncheck Extend my Windows Desktop in the Display Properties. Remove the control circuit board from the drive. B. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. Install network monitoring software and perform a trace. Install system patches. C. Toggle the function key for the video display. C. How to effectively resolve this issue? A. Physically destroy the disk platters. you are responsible for Technical Support at certways. Encrypt all local data files. What is most probably the reason for that? A. Perform a disk defragmentation. The laptop is near a source of EMF interference. C. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. Format the drive. only the background graphic rather than the desktop is available to see. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. Page 148 of 193 . B.

Call the department management to document the issue. Document the issue and the applied solution. B. you directly purchased a new computer from the manufacturer. Configure biometric authentication. What are two appropriate courses of actions to take before installing the application? (Choose two. it takes a long time to display the desktop after accomplishing the initial configuration. However. B. C. Defragment the hard drive. B Question: 715 As an experienced certways technician. you receive a call for assistance from a customer during your working hours. he is able to start up his computer with the use of power cord without the docking station. Run the chkdsk /f command on the system. D. Read the application release notes. However. Create a restore point. The problem is identified after initial troubleshooting. What is an effective solution to reduce the startup time? A. Answer: C Question: 714 As an experienced technician. D. A customer emails to report that he purchased a laptop computer with a docking station. The laptop battery is defective and needs to be replaced. you are sent out to troubleshoot a computer error.) A. C. Answer: A. Answer: B Page 149 of 193 . What is most probably the reason for that? A. The customer is using the laptop power button instead of the docking station power button. You are asked to install a new accounting application that failed to be installed in the past. D. you are responsible for Technical Support at certways. Remove unneeded startup applications. Launch the File and Transfer Wizard. Answer: C Question: 712 As an experienced certways technician. C. D. The laptop has an electrical short in the power supply.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: D Question: 713 As an experienced technician. Though the docking station power light is on. C. he is unable to start up his computer when it is in the docking station. Run the defrag command on the system. Post the solution on an online tech forum. Describe the issue at the next staff meeting. What is the first course of action to take right after the problem is resolved? A. B. Decrease the size of the paging file. B. The laptop power cord is being used instead of the docking station power cord.

Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. desktop preference as well Page 150 of 193 . It runs at processor speed. Hubs are limited to a bandwidth of 4Mbps. B. A hub broadcasts all traffic to all ports. He would like to move all personal information and settings. D. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. C. D. Provide a physical connection between a workstation and the network infrastructure. C.0. It runs faster than the processor speed. DLC B. D. Monitor sessions between two hosts. A hub directs traffic between locally attached computers. Assign IP address to the workstation. Class B B. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. Hubs only support TCP/IP protocols. IP C. B. TCP D. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system.) A. you should be familiar with the knowledge about the following protocols. Provide a logical connection between a workstation and the network infrastructure.10 belong to? A. It runs at half the processor speed. NetBIOS Answer: B. Class D C. It runs slower than the processor speed. C. Which one does the IP address of 192.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. B. Class C D. including favorites.168. Which two are routable? (Choose two. Answer: D Question: 719 As an experienced Network Engineer.

Update the drivers for the video card. Use the USMT to export the data from the old system. B. Organize the user's papers into file folders. What is the next course of action to take to deal with the defective monitor? A. which distracts your attention during your work. C. Answer: A Question: 725 As an experienced technician. Discharge the CRT prior to disposal. From Windows Explorer. C. D. you notice that the files belong to colleague B. to the new computer. You are sent out to fix a computer issue at a user's office. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. Dispose of the monitor according to applicable environmental regulations. you are asked to replace a defective CRT monitor. B. Use regedit to export the user data to the new system. What is an appropriate course of action to take in this situation? A. What is the best course of action to take to resolve this problem? A. Answer: A Question: 722 As an experienced technician. Dispose of the monitor in the trash. copy the users profile from the old system to the new system. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. B. C. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. What is an appropriate action to take in this situation? A. D. and import it to the new system. However. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Disassemble the monitor to prepare disposal of parts independently. Page 151 of 193 . B. Which of the following courses of action will accomplish that? A. Update the drivers for the touchpad. You notice that his desk is in a mess. Call the person that wants the disc burned and ask them if they can look at the files. you are responsible for Technical Support at certways. you receive a call for assistance from a customer during your working hours. Answer: B Question: 723 As an experienced technician. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. Delete the files off the portable drive once they are finished burning the disc. C. Format the hard drive and reinstall the OS. D. Lower the pointer speed in the Mouse Control Panel applet. Provide copies of the files to the people named on them. Keep the files on the portable drive and then look at them later for confidential material.

you are responsible for Technical Support at certways. Carry it by holding it upside down by the base. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. Receive. What is the most effective communication method to deal with a service call? A. D. providing standard permissions. D. D. B. Receive. Report the issue to the user's manager and return the next day to work on the issue. Carry it by using both the power and video cords for stability. C. Answer: B Question: 729 As an experienced technician. Reset the password for them and inform them of their username. put on hold. give first impression. Listen to callers concern without interrupting and being judgmental. Follow the company's established guidelines to reset passwords.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Answer: B Question: 727 As an experienced technician. evaluate and respond. you receive a call for assistance from a customer during your working hours. C. you are sent out to resolve the problem. you are responsible for Technical Support at certways. Carry it with the protrusion on the back facing your body. Respond by asking the caller to slow down and repeat the concern twice. understand. D. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. you are unfamiliar with Page 152 of 193 . B. C.What is the most appropriate approach to carry a CRT monitor? A. What is an appropriate course of action to take in this situation? A. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. Tell the user that you will return later in the day once he has cleaned his desk. Receive. Answer: C Question: 728 As an experienced technician. and forward. B. Carry it with the screen closest to your body. Create a new account for the user. What is the best course of action to take in this situation? A. However. C. Ask the user if he minds if you remove the computer from the desk to fix the issue. Schedule a later time to call them back once they remember their username. interpret. C. As an experienced technician. put on hold and forward. ask for help and respond. B. Ask the caller to call back when they are in a better mood. But the problem is that they are unable to identify their username. Receive. D. Respond by informing caller to slow down and change their attitude.

Answer: B Question: 733 As an experienced technician. you are speaking on the phone with a customer. Avoid the incoming call and call back later. Put the customer on hold just for a few minutes and assist the co-worker. B. You are sent out to fix this issue. Forward the customer to another technician. Research online forums for assistance. Ask the customer's permission to put them on hold. Which one will be accepted by most new motherboards? A. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Answer: D Question: 731 Refer to the following voltages. you receive a call for assistance from a customer during your working hours. D. A coworker asks you for assistance during your working hours. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. While speaking on phone with the customer. C. Reinstall the firewall software. Update the OS with the most recent patches. you receive a call for assistance from a customer during your working hours. you are responsible for Technical Support at certways. D. 24 volts B. B. What is the best course of action to take in this situation? A. D. C. Put the customer on hold just for a few minutes. 6 volts D. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. Email the manufacturer with the details of the issue. However. However. 12 volts C. disabling the firewall cannot solve the issue. Answer: B Question: 734 As an experienced technician. Replace the workstations NIC. Forward the customer to another technician in order to listen to the co-worker. What is the next course of action to take in this case? A. 32 volts Answer: B Question: 732 As an experienced technician. Write down error code and ask for assistance. B. Page 153 of 193 . What is the best course of action to take in this situation? A. What is the best course of action to take in this situation? A. B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. you receive another incoming call from a good friend.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

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916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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CompTIA A+ Essentials CompTIA 220-701

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916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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CompTIA A+ Essentials CompTIA 220-701

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916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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CompTIA A+ Essentials CompTIA 220-701

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916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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CompTIA A+ Essentials CompTIA 220-701

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Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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B. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. Create the folder in My Documents then click and drag the new folder to the desktop. D. The power to the external displays docking station D. Boot the unit in Safe Mode by pressing F5. Improved registry settings C. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. C. B. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. What is the first course of action to take so as to successfully boot the computer? A. The monitor driver version B. you are responsible for Technical Support at certways. C. Right click on the desktop. and select folder. Try and keep the same password so the customer can always remember it. Use the run command and type folder. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. Try not to use numbers in the password. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A. C. Improved security features D. Create the folder on a flash drive and then click and drag the new folder to the desktop. Boot the unit in Safe Mode by pressing Ctrl/Esc. Answer: B Question: 767 Page 160 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Change the password frequently. Use their telephone number as the WEP key. Boot into setup/BIOS and check the Graphics options. Improved performance B. a customer is suffering from eye strain with the use of the external CRT display. B. However. D. What should be checked first in this situation? A. D. select new. If the monitor has been degaussed recently C. Boot the unit in Safe Mode by pressing F8.

Set the printer to DHCP. Page 161 of 193 . According to the report from the previous technician. and other devices. D. You are sent out to identify the problem. Enable print sharing from the main computer. Update or reinstall the display driver. flat panel used for electronically displaying information such as text. Which of the following courses of actions will you take as the next troubleshooting step? A. you are responsible for Technical Support in your company. C. DVI Answer: B. Answer: B Question: 770 A liquid crystal display (LCD) is a thin. A customer reports that a loss reoccurs to his monitor display. Answer: D Question: 768 A certways user would like to configure a network printer to a home network. It is a website that does not require a password to log in. Check to see if the monitor and computer are powered by a UPS. D Question: 771 As an experienced technician. A customer emails to report that his laptop occasionally reports an over temperature warning.0. televisions. S-Video D. you are responsible for Technical Support at certways. So as to enable the connection between an LCD monitor and a desktop. instrument panels.1. images. B. Configure the printer's IP to 127. Its uses include monitors for computers. D. Check the System Event log for over temperature entries.0. B. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. D. VGA C. Set the IP address to match the gateway address. Answer: A Question: 769 As an experienced technician. CGA B. you are responsible for Technical Support in a large-scaled company. Remove the battery and run the laptop on the external power supply. What is an appropriate explanation to this question? A. Ask the customer how the laptop is being used when it reports the error. C. B. the monitor has been replaced with a new one of the same model. It is a popup advertisement that has been blocked. It is a secure website. What is the best recommendation to him during the configuration procedure? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Run the computer until the error occurs then find where the source of the heat is. and moving pictures. which TWO of the following are helpful to accomplish that? A. C. It is a website where cookies are required. What is the best course of action to take in this situation? A. B.

Standby B. Remove the power and check the position of the jumpers on the motherboard. C. In order to determine the issue. Sleep D. Answer: C Question: 774 As an experienced technician. B. Flash the firmware on the printer to match the new driver. power off the printer. which of the following is the best action for you to take? A. you are responsible for Technical Support in your company. D. Unplug and then re-connect all cabling to the components. moreover. Have each user remove and re-install the printer to update the driver. Answer: B Question: 775 Referring to the following power saving modes. Answer: C Question: 772 As an experienced technician. you are responsible for Technical Support in your company. the power light on the computer repeatedly blinks five times. check the printer for paper jams in the path. have the customer clear the print queue and reboot. meanwhile any print jobs in the queue fails to work. C. replace the network card in the printer. Ask the customer what is occurring when the display is lost. cycle the power on the printer and observe the boot process. B. C. Answer: B Question: 773 As an experienced technician. Check the printer properties on the server. D. What is the next course of action to take in this situation? A. Power cycle the printer to update the driver. You notice that the monitor has power. B. A user states that an error message displays on his printer. You notice that the printer is online but there is no light on the network card. D. To identify the cause. Shutdown Answer: B Page 162 of 193 . After maintaining the network printer on the weekend and updating its driver. you are reported that the printer could only print in monochrome rather than in color. your next course of action is to: A. you are responsible for Technical Support in your company. pauses and then repeats. Consult the maintenance manual for the error code. Hibernation C. Check the quick setup guide for BIOS settings. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. Replace the video card because there is no display. A user calls to report that his improperly worked monitor has no display.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. D.

C. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . WEP Answer: A Question: 778 As an experienced technician. which one has the highest level of security and reliability? A. Computer Browser Answer: C Question: 779 As an experienced technician. Add Hardware Wizard B. Print Spooler D. B. reseat the video card in the PC. Turn the monitor on/off. you should be familiar with the knowledge about encryption technologies. WPA D. IPSec Services C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. Turn the monitor on/off. What fails to be started during boot in this case? A. A customer reports that the screen of his PC is completely blank. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. the PC is powered on and is also not in standby mode. try turning the monitor on/off. WPA2 B. According to the customer. whenever restarts. it shows an error of a service failure. check the video cable from the monitor to the PC. check the power cable on the monitor. WPA encryption D. Referring to the following options. you are required to install a fingerprint scanner in a customer's laptop. check the power cable on the monitor. you are responsible for Technical Support in your company. Check the video cable from the monitor to the PC. reseat the video card. check the video cable from the monitor to the PC. WPA-AES C. Smart card authentication C. Answer: C Question: 780 Referring to the following chipsets. D. Password authentication B. Reseat the video card. try turning the monitor on/off. Biometric authentication Answer: D Question: 777 As an experienced technician. Which of the following security technologies should you take into consideration? A. you are responsible for Technical Support at certways. What is an appropriate recommendation for the customer to sort out the issue? A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. You are reported that a desktop computer is unresponsive when a user presses the power button. DMA controller C. DMA controller Answer: C Question: 782 Referring to the following chipsets. Northbridge D. Answer: A Question: 784 Referring to the following socket types. Southbridge Answer: A Question: 783 As an experienced technician. you are responsible for Technical Support at certways. BIOS C. C. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. CMOS D. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. Replace the power button. 478 B. DMA controller Answer: A Question: 781 As an experienced technician. Northbridge B. You notice that the power cord is correctly connected to the computer as well as to the power outlet. Check the power outlet to verify it is supplying power. Check the power supply for voltage output. Southbridge B. D. 959 D. BIOS C. Slot A C. B. you should be familiar with the function of different types of chipsets. Southbridge D. which one involves the application of a zero insertion force connector? A. 775 Answer: A Page 164 of 193 . Northbridge B. Which of the following actions should be your next step to resolve the problem? A. Verify that the power button is plugged into the motherboard.

Inform the customer of how long it might take to resolve the problem. what will you do as the first step? A. Turn on Automatic Updates. The printer has a faulty NIC. However. You are able to successfully ping the user's workstation and the printer. D. What is the best recommendation to accomplish that? A. B. The printer has corrupt drivers. Update the network device drivers. Set automatic updates to download and install. Assign a password complexity policy. B. you are responsible for Technical Support at certways. D Question: 787 As an experienced technician. Answer: D Question: 788 Referring to the following options. A certways user would like to automatically receive updates from Microsoft without interfering with his work. and print a test page from another workstation. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. Disable all file shares. which two are configured for multi-threaded applications? (Choose two) A. The printer is no longer the users default printer. Answer: A Question: 786 Referring to the following architectures. you are responsible for Technical Support in your company. Verify when the last time the computer was working correctly was. Answer: A Question: 789 As an experienced technician. DDR2 D. C. it worked fine the day before. The user's workstation has a faulty NIC. Unplug the PC and put on an anti-static wrist strap. A user calls to report that he suddenly fails to print to a network printer. C. Set automatic updates to download only. D. Dual-core Answer: A. you are responsible for Technical Support at certways. C. Multi-core B. SODIMM C. What is most probably the reason for this problem? A. You are requested to troubleshoot an issue with your customer. Page 165 of 193 . Update the virus definitions and start a scan for viruses.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. B. D. B. Turn off the firewall. C. Update the antivirus definitions. D.

Jumper settings C. To resolve the issue. Check power on the users' laptops. which of the following will you check first? A. FAT16 Answer: C Question: 793 As an experienced technician. Check the domain print server. Answer: B Question: 792 As an experienced technician. D. Referring to the following options. BIOS settings Answer: D Question: 794 Page 166 of 193 . A user states that his computer could not boot. WPA B. Fingerprint scanner C. you are responsible for Technical support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. Several users report that the print jobs could not succeed in printing to the local shared printer. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. Check the network connections. HPFS B. Check the print queue. MAC filtering Answer: B Question: 791 As an experienced technician. you are responsible for Technical Support at certways. Where allows you to change the necessary boot order? A. FAT32 C. which should be selected to accomplish the task? A. B. Motherboard settings D. NTFS D. Referring to the following file systems. you should be familiar with the knowledge about security. you are responsible for Technical Support in an international enterprise. C. which one demonstrates a biometric security? A. Firmware settings B. Username/password D.

A T-1 connection D. Check the disk for scratches. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. A user requests you to determine the amount of memory in a Windows XP computer. Right-click System Tray. Right-click Start menu. Right-click My Network icon. which one is developed with the aim to plug into the motherboard in a better way? A. You notice that the software hangs during the hardware detection phase. PC/XT C. you are responsible for Technical Support at certways. D. Referring to the following utilities. ACL D. Answer: A Question: 795 As an experienced technician. Which of the following options will you select to accomplish the request? A. B. Check the boot order in the BIOS. AT Page 167 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. A cable modem B. which one can be used to connect to the Internet with a telephone line? A. Check for incompatible hardware. Check the CMOS battery. select Properties D. Task Manager Answer: C Question: 796 As an experienced technician. An asynchronous modem C. which one can be used to trigger defrag to run when the customer logs off? A. A network interface card Answer: B Question: 798 Referring to the following power supply standards. select Properties Answer: B Question: 797 Referring to the following adapter cards. What will you do to tackle the problem? A. C. Backup Manager B. ATX B. Task Scheduler Wizard D. Application Manager C. you are responsible for Technical Support at certways. select Properties B. Right-click My Computer icon. select Properties C. you are responsible for Technical Support at certways.

Bridge B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented. From the printers drivers C. which one allows the interconnection of networks? A. How to answer his question? A. you are responsible for Technical Support at certways. Port forwarding B. RDP D. Switch Answer: D Question: 803 Referring to the following network devices. How will you reply? A. Manually on the printer Answer: C Question: 800 As an experienced technician. Hub C. From the printer properties page D. Modem B. you are responsible for Technical Support in your company. Switch C. Referring to the following protocols. which one is commonly used for this technology? A. you should be familiar with the knowledge about Windows Remote Desktop. Full duplex D. NTP C. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. From the administrative tools applet B. PPTP Answer: C Question: 801 As an experienced technician. Port mirroring Answer: C Question: 802 As an experienced technician. Router Page 168 of 193 . Modem D. Where can you accomplish that in Windows? A. LDAP B. Half duplex C.

while an inkjet printer fuses the image to the page. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Answer: D Question: 807 As an experienced Network Engineer. Which one correctly describes a difference between a local printer and a network printer? A. A maximum of two computers can share a local printer verses unlimited users can share a network printer. B. B. inkjet. Answer: C Question: 806 As an experienced technician. while the inkjet printer can only use ink cartridges. you are responsible for Technician Support in your company. Modem D. which one not only interconnects workstations but also broadcasts the data being transmitted? A. Laser printers melt the image onto the page. Laser printers fuse the image to the page. while laser printers can be harmful to the environment. while an inkjet printer sprays the image on the page. D. Which of the following correctly demonstrates a distinguishing characteristics of a laser. Switch C. The writing element B. Router B. The interface C. Hub Answer: D Question: 805 Refer to the following statements.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. thermal and impact printer? A. C. Ink jet printers are safe for the environment. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. The power supply Page 169 of 193 . Hub Answer: C Question: 804 Referring to the following network devices. Laser printers use toner. you should be familiar with different types of printers. C. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. D. How to reply? A. The control panel D.

It refers to number of installed hard drives. How to reply? A. What is the minimum default resolution setting supported by a computer running Windows XP? A. SATA hard drive Answer: D Question: 812 As an experienced technician. B. Page 170 of 193 . you are responsible for Technical Support in an international company. SODIMM B. D. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. A print job is waiting in the print queue. Printer configuration is incorrect. The application used to create the document is incompatible with the printer. C. It refers to how data is distributed between multiple drives. Protect the company's intellectual property and proprietary information. Protect the equipment from abuse and misuse. D. the printer fails to print the job. Protect the person who would be directly affected in the case of a breach. It refers to the back up tape drive configuration. SD flash drive D. Which one demonstrates a primary storage device? A. Protect the customer's personal files and professional data. C. It refers to the number of partitions across multiple hard drives. 800 x 640 Answer: B Question: 811 Refer to the following devices. though it seems to queue up fine. A customer is asking you what the RAID level on a computer system refers to. 640 x 480 D. 800 x 600 C. DVD/RW drive C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. you are responsible for Technical Support in a large-scaled company. B. C. A user reports that he submits a print job to a printer. Which of the following could be a reasonable explanation? A. 1280 x 920 B. D. Answer: C Question: 810 Refer to the following screen resolutions.

The addition of 3. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. The output should be auto sensing from 100 to 240 Volts. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. How to reply? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. One of your customers would like to buy an extra AC adapter for his laptop. Double the clock speed on a 32-bit processor C. AGP slot B. IDE drive D. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. C. The output should be equivalent to the original power supply wattage. Thermal grease between the processor and the fan D. Hyper-V technology Page 171 of 193 . Answer: A Question: 815 As an experienced technician. The computer can run faster because of the larger power source. The output should be equal or greater than the original power supply wattage. DIMM chip C.3 volts of power to the computer B. Thermal grease between the fan and the heatsink C. Two processors installed on the motherboard B. which one is a typical I/O interface? A. Automatic integrated surge protection is provided through the upgrade. The output should be equal or lesser than the original power supply wattage. you are responsible for Technical Support in your company. Hyper-threading technology B. you are responsible for Technical Support in your company. B. D. D. Automatic voltage detection between 110 and 220 voltage is provided. What is an important recommendation concerning the output? A. C. PS/2 port Answer: D Question: 814 As an experienced technician.

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CompTIA A+ Essentials CompTIA 220-701

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D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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5 Answer: C Question: 835 Referring to the following commands. Five Answer: A Question: 832 Refer to the following consumables.5 D. ping f 189.168. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A. Four C.18.122.11 B. you are responsible for Technical Support at certways. Which of the following command will you use? A. ping t 172. Two D. edit B. regedit D.1. you are responsible for Technical Support. dir C.7 C.10.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount.0. Full duplex B. Half duplex Answer: D Question: 834 As an experienced technician. Ribbon Answer: C Question: 833 As an experienced technician. One of the trainees is asking you at which mode network hubs by design can run. 10Mb C. You are asked to return the hostname of a specific device for a user. Fuser C.68. msconfig Answer: C Question: 836 Page 175 of 193 . 100Mb D. ping a 192. Toner D. Which one is used by a laser print? A. ping v 10. One B. which one allows a technician to open an editor so as to adjust the Windows database? A. How to answer this question? A. Liquid ink B.16.

The Print Processor has been changed in Printer Properties. only 1GB of RAM is recognized by the OS at startup. The RAM has been inserted backwards in their slots. MSCONFIG was used to execute the win. MSTSC Answer: A Question: 838 As an experienced technician. Which of the following utilities will you apply to complete the task? A. System Information Page 176 of 193 . you are responsible for Technical Support in your company. A customer reports that his computer booted normally. Which of the following will most probably result in this problem? A. However. According to the report. The Use Printer Offline option is not checked. C. you are responsible for Technical Support at certways. D. MSIEXEC C. PERFMON B. You are requested to perform a baseline on a hard drive. The monitor is not plugged into the video card.ini file. Answer: A Question: 839 As an experienced technician.ini file. The PC BIOS does not support the new RAM size. you are responsible for Technical Support in your company. What is most probably the reason for that? A. Answer: B Question: 837 As an experienced technician. C. B. D. MSCONFIG was used to enable the computer services. The Printing Preferences has been changed in Printer Properties. D. MSCONFIG was used to disable the computer services. Which of the following will display that? A. Answer: B Question: 840 As an experienced technician. C. You would like to check the total RAM installed in a computer running Windows XP. you are responsible for Technical Support at certways. Which of the following is most probably the reason for this problem? A. The Use Printer Offline option is checked. You are asked to add RAM to a customer's PC. MSCONFIG was used to execute the system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. the physical printer online light is lit and the data cable is properly connected. The BIOS revision is the latest version. you are responsible for Technical Support in a large-scaled company. MSCONFIG D. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules. but it fails to load all the services required. B. B. A user reports that a printer which was fine previously could not print now.

System Properties Answer: D Question: 841 Referring to the following commands. Device Manager C. ping 128. Control Panel C. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Performance Logs and Alerts D.0. Component Services B. ipconfig 127. Computer Management B. Device Manager C.0. Computer Management B. ping 127. What will be your answer? A.1 Answer: D Question: 842 As an experienced technician. A trainee is asking you where he could find the Service Snap-in. Component Services Answer: A Question: 843 As an experienced technician. My Computer D. Performance Logs and alerts D.0.0. Where could you find the Event Viewer in the computer? A.0. Computer Management B. Device Manager Page 177 of 193 .1 D. Component Services C. Device Manager D.1 C. You would like to use Event Viewer to view the event logs on a local or remote machine. which one could effectively confirm TCP/IP functionality? A.0.1.0 B. you are responsible for Technical Support at certways. you are responsible for technical support in a small business.1. localhost 128. Computer Management C.

you would like to place a shortcut so that an application will run during logon. Which one will be started during this procedure? A. You would like to enter msinfo32 into the run line. System Information C. You are requested to check the driver version of some components. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Which one is available to see in the utility of the Control Panels Administrative Tool? A. you are responsible for Technical Support at certways. msinfo32 Answer: B Question: 850 Refer to the following tools. cmd D. you are responsible for Technical Support at certways. dxdiag C. Refer to the following utilities. msconfig B. Startup Menu C. which of the following will be started in a computer running Windows XP? A. System Configuration B. Task Manager Answer: A Question: 849 As an experienced technician. Control Panel Answer: B Question: 847 As an experienced technician. Simple File Sharing Page 178 of 193 . In which of the following locations can you accomplish that? A. Which of the following command could be used to effectively display what you would like to check? A. System Properties D. System Configuration B. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. System Tray B. System Information C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. My Computer D. System Properties D.

Which of the following is available to see in the Administrative Tools Utility? A. Hardware Wizard Answer: B Question: 851 Referring to the following tools. Power Options C. 12 Answer: A Question: 854 As an experienced technician. Power Options D. Computer Management Answer: D Question: 853 As an experienced technician. you are responsible for Technical Support in your company. Hardware Wizard B. You are asked to set a 128-bit WEP encryption key for the router in your company. 28 D. Simple File Sharing D. 26 D. 10 B. Performance C. Simple File Sharing D. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . which one will you find in the Administrative Tools Utility? A. 10 B. 12 C. Event Viewer C. you are responsible for Technician Support in an international company. Power Options B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Which of the following will you select as the answer to his question? A. 26 C. you are responsible for Technical support at certways. 28 Answer: C Question: 855 Referring to the following options. How many characters should you use in the setting? A. Hardware Wizard Answer: B Question: 852 As an experienced technician. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used.

CRT B. 10 D. Which one offers the maximum bandwidth for streaming video data? A. 802. 16 C. Connect multiple computers to one monitor. keyboard. Connect multiple users to one computer.11g D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. and mouse. B. 26 Answer: A Question: 856 As an experienced network engineer. 8 B. Answer: C Question: 860 Page 180 of 193 .11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. you are responsible for Technical Support in your company. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. HDMI C. LCD D. C. 802. Which of the following is the best answer? A. 802. 8 B. 802. D. How to reply? A. you are responsible for Technical Support in your company. 64 Answer: C Question: 857 As an experienced technician.11a B. Allow multiple computers to communicate with each other in a network. you should be familiar with the knowledge about the following wireless protocols. 28 C. A user is asking you what a KVM switch accomplishes. Projector Answer: C Question: 859 As an experienced technician. 63 D.11n C. Allow multiple users to have access to a central gateway.

Router Answer: A Question: 863 As an experienced technician. configuring and maintaining the network for your company. PXE Boot Rom C. What is the most suitable option? A. DSU C. you are providing Technical Support for your company. Modem D. CPU Fan Page 181 of 193 . A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. Now you have to select a device from the following to replace a hub.INI file B. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. you hear a constant whining noise from it. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. CPU D. He asks you where this configuration shall be taken. Bridge C. BIOS D. Fan B. Processor B. CSU Answer: C Question: 861 As an experienced technician. There are no error codes or beeps either. Switch B. which one allows the conversion from digital to analog signals for communication between two different networks? A. Battery Answer: A Question: 862 As a network administrator. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. Modem D. RAM C. the battery is full and his laptop is plugged in. Which of the following components is most probably to be defective? A. BOOT. you are responsible for Technical Support in your company. What is the correct answer? A. Router B. Which of the following components is most probably to be defective? A. you are responsible for designing. According to the customer.

UTP D. Optical Drive Answer: B Question: 865 The following are four types of RAID array.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Coaxial Answer: B Question: 867 As an experienced technician. RAID 6 D. RG-6 D. Fiber C. Which one contains a single copper wire with which a user could send and receive data? A. Which RAID array allows a user to install two disks in a RAID array of equal size? A. Fiber C. you know how the following types of cable function respectively. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. Which one has a foil shield inside the jacket? A. Which one would perform the task of sending and receiving data with light? A. RJ-45 B. Referring to the following connectors. you are familiar with the following types of cable. RAID 1 B. Coaxial Page 182 of 193 . STP D. STP B. RAID 5 Answer: A Question: 866 As an experienced technician. which one is generally utilized on CAT6 cable? A. which have special features respectively. Hard Drive D. ST C. RAID 10 C. CAT6 B. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors.

Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. Server C. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. STP D.11n D. you are familiar with the following types of wireless. Satellite C.11a B. LCD monitor D. 802. 802. depending on the topology. Cable D. Which of the following is the best approach to recommend? Page 183 of 193 . Which is suitable for you? A. UTP C. He is asking you for advice on protecting the equipment.11g C. DSL C. Laser printer B. Fiber B. DSL Answer: B Question: 872 As an experienced network administrator. Cable B. Which one could have the fastest speed? A. UPS is not applicable to which of the following utility as it consumes too much power? A. 802. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Which one could use 5GHz frequency and transmit data up to 54Mb? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Fiber D. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. Refer to the following options.

800Mbps. you are responsible for Technical Support in an international company. DVD-ROM drive B. SCSI hard drive Answer: C Question: 877 As an experienced technician. D. Uninterruptible power supply C. 12Mbps. POP Answer: C Question: 876 Refer to the following types of drives. Referring to the following types of motherboard. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. NLX D. Power strip B. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. C. which one will you install in a small form factor case? A. HTTPS B. 480Mbps. FTP C. Surge protector Answer: B Question: 875 As an outstanding technician at certways. SMTP D. 400Mbps. you are familiar with the following protocols. IDE hard drive C. Grounded outlet D. ATX B. Which one is an example of solid state drive? A. What is the maximum speed of data transmission? A. Which one makes use of port 110 by default? A. Micro ATX C. B. USB thumb drive D.

Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. Increases length of cable C. 25 D. 15 C. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. 10 B. D. the NIC link lights for that computer are not on at all. What is your next course of action to take? A. 110/120 Volts AC or 220/240 Volts AC B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Lower latency D. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. 110/120 Volts DC or 220/240 Volts DC D. Remove and replace the network card. Network server is not working. D. AC or DC Voltage C. He found that a computer of his network was unable to connect to Internet. Then you notice that a yellow exclamation mark is displayed in Device Manager. B. Update the device driver. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. C. Switch is not working. C. What might be the cause of this problem? A. Internet site is down. Join the computer to the workgroup. Re-install the OS. B. Answer: D Question: 884 Page 185 of 193 . 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. you are asked to install a certways network. Fire resistant B. What's more. Firewall is not working.

you are responsible for Technical Support in your company.SYS B. How to accomplish this task? A. POST Answer: D Question: 887 As an experienced technician. Take the call. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. Safe Mode D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Boot Mode C. OS installation disk C. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. You are asked to perform a repairing job while you are waiting for an important personal call. Apologize and excuse oneself for a moment to take the call quickly outside the room. which one is the best to take? A. In which of the following locations can he locate the NTLDR files? A. Have the phone on vibrate before starting the repair. CONFIG. IO. you are responsible for Technical Support at certways. NTOSKRNL B. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Enable Boot Logging B. C.SYS D. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 .COM D. NTDETECT. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary. D. the phone rings. BOOT. Immediately leave and go to another room to take the call and deal with the repair later. NTLDR C. You would like to successfully boot a computer with the use of the basic devices and drivers. You also know it is her long fingernails that lead to this recurring problem. During your repairing. B. Answer: A Question: 888 As an experienced technician. Referring to the following actions.INI Answer: B Question: 886 Refer to the following processes. Which one runs first as long as a computer is powered on? A. you are responsible for Technical Support in your company.

Front panel media lock C. Remove excessive dust and loose items.Attributes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Cover the extra power plugs not being used with electrical tape. Answer: B Question: 889 As a network administrator for certways Company. Partition the drive into two physical drives making C: the OS and D: the data. He wondered how to avoid the similar interruptions caused by short power failings. Answer: C Question: 890 You are an experienced network engineer in a famous communication company. B. Which device will you recommend that would best solve this issue? A. C. B. Power strip D. the power went out briefly at home. Do the repair. D. C. Do the repair with a good attitude. What is the best method that you shall recommend? A. D. Which method will make it possible? A. At the same time you have to ensure the data not being affected by the operating system related issues. Hide the sensitive data from casual view using folder Properties . Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. Biometric fingerprint scanner D. Show the client how to put the keys back on. C. Replace all cooling fans with new ones. D. UPS B. Before repairing or upgrading a user's computer. Check for and remove outdated components. making C: the OS and D: the data. Page 187 of 193 . you'd better perform what kind of preventive maintenance technique? A. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. B. Keylogger B. Refuse to do the repair until the client learns how to type with long fingernails. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. but let the client know that the client will be charged extra for the same repair next time. you are trying to store a sensitive data on the hard drive where the operating system is also stored. Encrypt the sensitive data so that it cannot be read without a key. Larger power supply C. Partition the drive into two logical drives. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password.

Identify the problem. B. Answer: B Question: 896 Refer to the following network classes. Establish a plan. B. Leave it up to the client to take their own precautions.255. D. Its system specifications were still very good. Run CHKDSK on the hard drive. What is the best course of action to take? A. C. Document the actions. Which one does the default subnet mask of 255. Increase the systems RAM. In the past two years his system was mainly used to browse the Internet and download photos. B. Formulate a theory. Answer: A Question: 895 You are responsible for Technical Supports in certways Company.0 belong to? Page 188 of 193 . C. music and other documents. D. Install an uninterruptible power supply (UPS). After he replaced a power supply in a system.255. Class A Answer: C Question: 897 Refer to the following network classes. Suggest purchasing a newer processor. Class D B.0 belong to? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. Tell the client they need to install a surge protector soon. What is the next course of action to take in this situation? A. Which one does the default subnet mask of 255. What is the first course of action to take in this situation? A. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. Defragment the hard drive. Class C D. Unplug the computer after testing and recommend to the client that they need to install a surge protector.255. C. he found that there was no power protection being implemented. Class B C. You have performed a repair for a computer and you are sure that it is working with no problem.0. D.

Router C. Class A D. Class A B.0.22. Which one does the IP address of 172. hub and bridge function in a network respectively.172. you know how switch.1 be classified? A. Class D Answer: B Question: 900 Refer to the following network classes. Which class should the IP address of 10.1. Class C D. Class A D.0. Reserved IP address B.0 belong to? A. Class C B. Class C B. Class B C.0 belong to? A. Which one does the default subnet mask of 255. Class C D. router.30. Bridge D. Switch B. Static IP address Page 189 of 193 . Class D Answer: B Question: 898 Refer to the following network classes. Class B Answer: A Question: 899 Refer to the following network classes. Class D C. Class A B. Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A. Which device is able to automatically assign a host IP address? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Class B C. Class B Answer: A Question: 901 As an outstanding network engineer. Class D C.

The components driver is outdated. D. Complete a full backup of the workstation before making any upgrades. Which one has the special settings. Device Manager B. C. B. with which a user could modify the size of the paging file? A. You notice that there is a yellow question mark beside a device on the Device Manager list. D. Virtual Memory D. B. Answer: C Question: 906 As an experienced technician. D. What shall you do next? A. Stationary IP address D. Hardware Profiles Answer: C Question: 904 As a network administrator. The components driver is not found. Which action should you take first before anything is done to the system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Dynamic IP address Answer: B Question: 903 Refer to the following options. you are responsible for Technical Support at certways. Document the solution. Task Manager C. Remove the cover of the workstation case and use an ESD strap before the upgrade. Unplug the workstation and begin the upgrade. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. C. share this with the customer and take any preventative measures. You are sent out to upgrade a hard drive in a workstation. B. Upgrade the hard drive and reboot the system. You accomplished the task of repairing a problem on a PC. Inform the customer of the steps taken during the repair and continue to the next service call. Document the entire event. you are responsible for Technical Support in your company. Document the core actions and inform the customer the repair has been completed. What does this demonstrate? A. The component is not installed. The component is disabled. share this with the customer and take steps to minimize the reoccurrence. C. Answer: A Question: 907 Page 190 of 193 .

ESD D.11g wireless signal. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. Installation of the NTLDR C. RFI B. NTFS D.4GHz spectrum recently. 802.INI file B. Electrical surges Answer: A Page 191 of 193 . TPM D. CDFS B. Proper configuration of the BOOT. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. What is most probably the cause of this problem? A.0 C. USB 2. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802. Which of the following file systems would be their first choice that goes with this operating system? A. He also states that he has configured a new cordless telephone using the 2. Partitioning and formatting of the hard drive D. VRAM B. IEEE 1394a D. RAID Answer: C Question: 910 As an experienced technician. What is the maximum connection speed for an external hard drive? A. HPFS C. EMI C. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000.11n B. Which of the following should be accomplished prior to the installation? A. CMOS C.

you provide Technical Support for a famous company. A customer reports that he has sent ten different documents within an hour. However. you are responsible for Technical Support at certways. Windows Vista 64-bit edition C. Page 192 of 193 . none of the documents print correctly. If the printer needs a memory upgrade to print multiple documents at once C. he does not want to lose any of his files during the upgrading process. Amperage Answer: C Question: 916 Refer to the following features. A new trainee is asking you what memory type allows a user to detect and correct errors. Windows Vista Ultimate Answer: A. Hertz B. If the print spooler service needs to be configured for multi-page printing D. Double-sided B. Wattage D. Windows Vista Business B. He is asking you for assistance. If the printer needs a firmware upgrade to print multiple documents at once B. They have a larger platter than other magnetic devices. Which one is a feature of solid state drives? A. Refer to the following power specifications.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. C. Besides. What is the correct answer? A. what is most important to look for? A. Dual-channel D. They are susceptible to failure typically caused by strong vibration or rough handling. you are setting up a new system for your customer with multiple processors and hard disk drives. When deciding which power supply unit to use. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. What should be checked first in this situation? A. B. What operating system will you recommend him to use? (Choose two. D Question: 914 As an experienced technician. Frequency C.) A. Windows Vista Home Basic D. They have no moving parts and can tolerate vibration. RDRAM C.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: A End of document Page 193 of 193 . They require more power than other drive types.

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