Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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provides addressing of memory beyond 4GB. scanners. such as mice. C. PS/2 C. which THREE are effective for this operating system? A. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A. Refer to the following installation options. Netbook D. provides use of more powerful video graphics accelerators. web cams. Luggable B. D.com D. laptops.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. USB D. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. provides access to larger hard drive partitions. Cordless phones D. and media centers. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . as most operating systems must be extensively modified to take advantage of the new architecture. Windows CD installation Answer: A. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. Tablet C. A. Electrostatic Discharge (ESD) C. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. Factory recovery partition B. B. provides use of PCIe X16 expansion slots. Installation from Microsoft. B. Network installation C. and is popular on laptops and desktops alike. including home and business desktops. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. and printers. Parallel B. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional.

USB B. a client calls you and states that there is something wrong with the printer as it fails to print normally. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. and so on? A. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. fdisk C. Type I B. AGP Page 5 of 193 . However. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. S4 Answer: D Question: 21 In computing. During your working hours. As an experienced technician. D. Type IV Answer: B Question: 23 You are an IT professional in an international company. that is. Type III D. you immediately find out the solution. however. S1 C. format D. And you notice that there are many printing jobs waiting to be printed.sound cards. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process. how to respond to theuser in an appropriate manner? A. their solution did not work and inform the user that the company has personnel working on the problem. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. B. the client believes that it is necessary to reset the printer server. Thank the user for their assistance with the problem. G0 B. Thank the user for their concern ask the user open ended questions to see what they think is the problem. chkdsk B. 3D graphics adapters? (Choose two.) A. Under that circumstance. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. Which of the following expansion slots are designed for high-speed. S2 D. Type II C. to clear a paper jam in the printer. A.

How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A. C. servers. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. Hard disk failure or operating system needs to be reloaded. B. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago.) A. It has a higher transfer rate than a parallel connection. It allows the printer to communicate with networks. D. D Question: 27 You are an IT professional in an international company. It automatically recognizes new devices. B. fdisk C. format Answer: A Question: 26 Which types of printers are referred to as page printers. ISA E. and workstations. Which of the following is most probably the reason for that? A.reliability. Daisy wheel B. Mouse and keyboard need to be cleaned. PCI D. It has a higher transfer rate than a serial connection. Laser Answer: C. Bubble-jet D. The hard drive is in standby mode. diskpart D. and disk space utilization. because they receive their print job instructions one page at a time? (Select all that apply. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. Answer: D Page 6 of 193 . convert B. PCIe Answer: B. C. Dot matrix C. Power cord is loose. plus additional extensions such as security access control lists (ACL) and file system journaling. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance.

Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A.how to search for the information about general problems? A. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Electrical tape B. Masking tape D. Start > Help and Support C. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. Laser printers C. Writing B. BTX B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Right-click Taskbar > Help and Support B. Developing D. and media centers. Duct tape Page 7 of 193 . thus forming an image on the drum? A. resulting in better overallcooling capabilities? A. Wire nut C. laptops. Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Transferring C. Right-click My Computer > Help and Support D. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. ATX D. NLX C. Bubble-jet printers B. including home and business desktops. Thermal printers D. In Windows XP.

Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. D Question: 36 Refer to the following protocols. PageScript D. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. IEEE 1284 B. which one is commonly used in computer serial ports and connected to the DB-9 port? A. PostScript C. Heatsink Answer: C. +600VDC B. such are __ and__. Where is the best place to locate the thermal compound? A. In the socket of a component D. Printer Control Language (PCL) Answer: B. -600VDC C.) A. Page Description Language (PDL) B. RS-232 C. Capacitors C. (Choose TWO) A. CPU D. Fan B. 0VDC D. On the outside of a heat sink C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. On top of a component B. D Question: 35 Which of the following are page-description languages? (Select all thatapply. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. Between a component and a heat sink Page 8 of 193 . IEEE 1394 D.

writing. charging. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. Cleaning. Four Page 9 of 193 . Toner cartridge C. charging. Cable B. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Daisy wheel D. fusing D. transferring. fusing. User Account Control D. developing. DSL D. developing. transferring. transferring. Task Manager C. Sidebar Interface B. charging. Five B. Refer to the following Internet connectivity methods. Transferring. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. Satellite C. Ink cartridge B. cleaning. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. writing. Charging.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. writing. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. Developing. Six C. developing. writing. cleaning C. fusing. cleaning B.

False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. SECPOL. During your working hours. Event Viewer B. Shortcut Menu Answer: A Page 10 of 193 . How can the administrator solve this problem? A. True B. Nine Answer: D Question: 44 You are an IT professional in an international company. eSATA and Express Card/54 are examples of hot pluggable devices.EXE C. CardBus B. the prompt message also claims that"only an administrator can log on and fix this problem".Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full.MSC D. SECEDIT. A tool that keeps track of all the data on disk C. Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. A. Taskbar C. Menu Bar D." What's more. PCMCIA C. Where all of a computer's memory is stored D. Express Card D. The top of the desk where the computer sits B. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. CardBay Answer: B Question: 46 What is the Desktop? A. Display Properties B. A.

15 C. However. Read Only. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. 25 D. System B. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. Hidden. Hackers have found wireless networks relatively easy to break into. Read Only. System. and high definition television sets that support VGA-connector devices. pausing until the pointer turns into a double-headedarrow. As a result. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. WEP with shared-key authentication D. Hidden. Indexing. and then clicking and dragging D. What isthe safest security policy in a wireless network? A. Compression Answer: A Question: 53 You have to work overtime at the factory today. A. wireless networking has many security issues. System. WPA2 with shared-key authentication C. Compression. Archive. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. Left-clicking the mouse and double-clicking the Taskbar C. Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. A. You are wondering if it is possible to record the documentary. computer monitors. 40 B. Read Only C. However. Encryption.and even use wireless technology to crack into wired networks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. Windows Vista Home Premium Page 11 of 193 . Windows Vista Business B. Moving the mouse pointer to the top of the Taskbar. Read Only. Hidden. Hidden. Encryption D. Archive. WPA with shared-key authentication B. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Under that circumstance.

Only the Read. Arriving at the user's office. Permissions assigned to users but not to groups D. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. C Question: 55 You are a network technician in a large company. The Network causes the problem. you notice that the printer attached to the computer fails to print locally. you are asked to troubleshoot an end user's computer. and then select the Support tab. Answer: A. The Print Spooler causes the problem. C. During your working hours. right click the Local Area Connection. Browse the Internet B. B.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Open Network Connections from the control panel. B. select the Hardware tab. and then click on Device Manager. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. D. Write. The Task Scheduler causes the problem. Change file attributes D. select Status. Create backup jobs Answer: B. Windows XP Professional D. select Properties. The same as special permissions B. The Workstation causes the problem. Answer: A Question: 56 Standard permissions are ________________. Open a command window and run net /? from the command line. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. Copy and move files C. C. Right click on My Computer. Which TWO of the following are your answers? A. A. What is wrong with it? A. Open a command window and run ipconfig from the command line. D. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . and Execute permissions C.

Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Open Task Manager. B. A. 127 C. Add more memory. Using the Shut Down command B. Answer: D Question: 63 Page 13 of 193 . Typing cmd in the Start Run box C. and click End Task. C. Call their manager and report the status of the issue. Open the System control panel and choose Performance to see what process is causing the problem. C. What is the next step to take after testing? A. B. Memory Manager D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you can start it by ________________. D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. select the appropriate task. A. Using the Run command and typing in the name of the program D. 15 B. The new CD-ROM drive operates normally and smoothly. Press Ctrl+Alt+Del to reboot the computer. Taskbar B. D. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. Run a full system backup. System control panel C. which can connect up to __ peripherals in a daisy-chained topology. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. 63 D. Document their findings and the actions taken. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu.

Add an infrared connection to all computers. Automated System Recovery (ASR) B. Which TWO of the following are considered to be secure passwords? A. S3 D. Contains special characters B. Add a Bluetooth connection to all computers. video monitor and mouse? A. Control Panel D. Recycle Bin C. RDISK. My Computer icon B. C. Add a USB hub to each computer. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . D Question: 64 In Windows. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. Contains numbers and letters Answer: A. Contained in a text file D. B. Add a KVM switch to the technician's computer. S2 C. Enhanced Startup Disk (ESD) D. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. D. S1 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A.EXE C. a deleted file can be retrieved using which of the following? A. Settings panel Answer: B Question: 65 There are many computers in a small office. Contains AES encryption C.

You are responsible for troubleshooting this problem.exe B. which one is helpful to define the reason for that problem? A.SYS. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly.sys Answer: D Question: 70 You are an IT professional in an international company. C. D:\i386\tools\console D. Determine if changes have been made that could have caused the problem.BAT and CONFIG. config. Determine how long the user has had the problem. Press ctrl + alt + delete on the keyboard. During your working hours. Run Windows without processing AUTOEXEC. C. B. what is your next action to take? A. Boot the system without scanning drives. Start Windows using only basic files and drivers. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. Answer: A Question: 71 What does Safe Mode allow you to do? A. As a technician. Windows XP and Windows Server 2003 operating systems. Re-install the OS. nt bootd . D:\i386\winnt32 /cmdcons Page 15 of 193 . autoexec . It provides the means for administrators to perform a limited range of tasks using a command line interface. Skip loading the Registry. D. Attach an external keyboard. Determine if any other users are affected by the problem. D. D:\i386\utilities\console C. B. Update the keyboard drivers. Determine how long before the user is due for an upgraded system. ntoskrnl . Refer to the following techniques.bat D. a client calls you and states that there is something wrong with his USB device as it fails to function properly. D:\i386\tools /cmdcons B. ntldr E. you are asked to solve this problem for him. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. Under that circumstance. It is possible to view the installation information of the recovery console with the use of the command line path of: A.sys C. D. C.

Paper pickup rollers Answer: B.EXE file. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. C. Return the system to the user. including: (Select THREE) A. Image drum B.EXE file? A. Modify the BOOT. If you are asked to perform an Automated System Recovery restore in Windows XP. C.INI file to point to the backup NTOSKRNL. Replace the corrupted file with a new one. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. you immediately know what the problem is and solve the problem in a few minutes. Sleep timer B. Wake on LAN D. WEP C. Transfer roller D. Recreate the problem and reapply the solution to ensure it worked properly. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. Verify that all other parts of the system are working properly. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A. D. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. Boot from a startup disk and replace the file from the setup disks or CD. As an experienced technician. including home and business desktops. Fuser C. and media centers. which of the following is necessary? Page 16 of 193 . B. B. But you cannot leave right now. What should you do next? A. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. D. Reinstall Windows. laptops.

Operating system CD B. Flash memory used to hold temporary files before deletion. Which of the following description about the virtual memory is the most appropriate? A. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Install a larger fan near the hard drive to cool the system. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. Data written to a disk located in a paging file that would not fit into the systems RAM. Apply more thermal compound and reseat the drive. a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. how do you access advanced startup options? A. Vendor recovery CD D. Answer: B Question: 80 In Windows Vista and XP. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. B. How to deal with this kind of problem? A. As an experienced technician. B. Attended B. ERD disk C. Existing C. C. Remove and replace the drive. C. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. D. By pressing the spacebar when prompted to do so B. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. D. By pressing Esc after the OS menu displays D. The maximum amount of memory a given system can potentially have. A portion of physical RAM that is mirrored to the hard drive for redundancy. Bootstrap D. Clean the drive with compressed air and continue to use it.

USB D. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. Simply select continue on the message and the video should appear. which of thefollowing is the best response to that? A. What particular website are you trying to download videos from? Are they work related? C. Whenever he tries to pull down video clips from a website. Which of following is an input/output device and applicable in a daisy-chained network? A. the easiest way to add more computers into a network is by daisy-chaining. Bandwidth usage has become a problem. you are responsible for infrastructure design and global configuration changes. D. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A.SYS D. A new application has been implemented to help manage and improve the network. If you take issue with that please inform your supervisor. NTDETECT. B. SCSI C. NTOSKRNL. Serial Answer: B Question: 84 In Windows 2000 and XP. Answer: D Page 18 of 193 . During your working hours. Under that circumstance. Did you read the entire screen? The last sentence clearly says click to continue. HAL.EXE C. you receive a call for assistance from a customer. Safe Mode C.DLL E. each system bounces it along in sequence until it reaches the destination. NTBOOTDD. Command Prompt Only B. If a message is intended for a computer partway down the line. In your company. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. Parallel B. or connecting each computer in series to the next. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.COM B. A message displays on the screen which allows the customer to click to continue. Step-By-Step Configuration D. Debugging Mode E.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A.16. B. and installing Windows service packs? A. It heats up the toner so it adheres to the page. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. business and enterprise clients. It cleans the drum before a page is printed.10. which power-saving mode will you select? A. Each class. C. Answer: C Question: 89 In Windows XP. The Windows XP Professional is targeted at power users.10 C. Stand by B. Under that circumstance. Update Manager B.254. coded by the first three bits of theaddress. The computer should resume back to the previous state quickly.18.1 Page 19 of 193 . Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. Refer to the following IP addresses.254. which one belongs to the ClassC? A. It creates an image of the page on the drum. 92. UAC C. STIR B.128 B. Download Manager D. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes. downloading. D. you would like to configure a laptop computer running Windows XP Pro. After a specified period of inactivity. Service Pack Manager C.25. 169. defined adifferent size or type of the network. Suspend C. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional. Hibernate D. which utility is responsible for finding. 129. As a technician. WDS D. It charges the paper so it will attract toner.

one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. Securing wireless access points B. Roaming profile B. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. the portable computer willautomatically connect to a wireless network. Incremental D. Identify the problem Page 20 of 193 . Which of the following feature enables that? A. Storing passwords C. Normal C. Complete B. Hardware profile C. which can satisfy the need for: A.168. Blocking harmful network traffic D. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. Denatured alcohol D.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Soap and water C. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A. Driver signing D. For example. a portable computer with a docking station is generally connected to a local wired network. however.1. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. Demineralized water B. if it is used in a hotel or on an airplane. Document findings B. 192.

Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. right click on the print job and select cancel. such as car rental service counters? A. right click on the print job and select resume. Establish a theory D. Inkjet printer C. Impact printer B. which one remains in common use inbusinesses where multipart forms are printed. D. Laser printer D. C. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Backup B. you stop the execution of the printing program and correct the mistakes. A. Solar panels C. you have to print the file from beginning to end once again. True B. Double click the printer??s icon. So. During theprinting process. Power strip Page 21 of 193 . right click on the print job and select properties. Whichof the following describes the proper steps to enable that? A. System Restore C. right click on the print job and select restart. B. Double click the printer's icon. Double click the printer??s icon. Surge protector D. Restore Point D. you notice that there is a grammatical error. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. Uninterruptable power supply (UPS) B. Emergency Repair Answer: B Question: 98 Refer to the following printer types. After that. Double click the printer's icon.

IRQ B. Which of the following statement mostappropriately describes the function of a Domain Name System server? A. ACPI C. Bluetooth Page 22 of 193 . Repair point C. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. or any resource connected to the Internet or a private network. Answer: B Question: 102 On Sunday you ran a normal backup. Restore point B. All files that have changed since Tuesday D. One power management standard for computers is: A. When you run an incremental backup on Wednesday. Provides security for a network through the use of ACLs. services. B. Dynamically assigns IP addresses for easy client configuration. and on Monday and Tuesday you ran incremental backups. Registry point Answer: A Question: 105 Take the following network types into consideration. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. All files that have changed since Monday C. IMAPI D. C. especially copiers. All files that have changed since Sunday B. Gigabit Ethernet B. D. A. Secures network traffic through shared key encryption.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. Provides resolution of host names to IP addresses. which files are backed up? A. that turns off the power or switches the system to a low-power state when inactive. computers and computer peripherals such as monitors and printers. which one transfers at the highest rate? A. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances. Rollback point D.

B. Wi-Fi D. Once a month C. Defender B. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. Archive bit C. D. BitLocker C. how often should you update your antivirus definitions? A. Infrared Answer: A Question: 106 When you make a normal backup of your files. Once a year D. it is impossible for the technician to find the installation CD. such as clock. Sidebar D. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. Check the USB port. what does Windows clear to show that the file was backed up? A. Check the printers BIOS. System bit D. Check the manufacturer's website. Antivirus definitions do not need to be updated. to the side of an application or desktop user interface? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. calendar. What is the most appropriate solution to locate the right drivers? A. Backup bit B. However. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. Once a week B. Answer: B Question: 108 In general. Add Hardware Wizard. C. Answer: A Question: 109 In Windows Vista. CPU Page 23 of 193 . which of the following displays various forms of information.

Answer: A. Try using an external monitor. Ink cartridge C. RAM C. Toner cartridge B. D. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. IPSec Answer: B Question: 114 While inspecting a motherboard. The different schemes/architectures are named by the word RAID followed by a number. Improper manufacture C. What isusually a cause of this? A.) A. PGP B. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. B. B Question: 113 As an experienced technician. Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. CHAP II D. Toggle the video function key. Power surge D. What will your answer be? A. PCIe graphics adapter D. RAID 1. you are responsible for Technical Support in your company. C. EFS C. you notice a discolored area. Power the system off and back on. Laser module D. etc. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 . as in RAID 0. Remove the display unit and reattach it. what should you do to troubleshoot it? (Choose all that apply. Spilled liquid B.

Application will not start or load Answer: B Question: 117 In crowded downtown areas. IP address range B. FTPS B. HTTPS C. RAID 4 C. RAID 0 B. A. Valid working directory C. FTP D. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. A. CMOS B. WEP key D. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. General protection faults B. Channel number C. signal overlap becomes an issue causing interference. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. BIOS C. TELNET Answer: D Question: 120 Page 25 of 193 . RAID 1 D. which results in data errors. POST D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. with the use of multiple WAPs. System lockup D.

Abrasive cleaning powder D. which one about the Virtual Private Network (VPN) is the most appropriate? A. System lock-up Answer: A Question: 121 Refer to the following descriptions. A dry cloth B. True B. MSCONFIG B. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. A. C. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. B. False Answer: A Question: 125 Page 26 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. A VPN is a secured line of communication between two points through a public network. and simplifies controls over Windows services? A. Windows protection error C. D. Computer Management C. Illegal operation D. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. General protection fault B. ASR D. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. and modifies which programs run at startup. edits certain configuration files. Glass cleaner C.

RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. However. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. The manual that came with the card D. ST C.) A. it will cause damage. Mercury C. Lithium B. System lock-up Answer: C Question: 130 Page 27 of 193 . Illegal operation D. Compressed air C. Fans B. if the cathode ray tube is not properly disposed of. Windows protection error C. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. The video card manufacturer's website C. High vacuum D. Another computer with the same video card B. which one is able to plug into a 56K dial-up modem? A. Refer to the following connectors.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. The server log Answer: B. BNC D. Where could you check for troubleshooting information? (Choose all that apply. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. RJ-11 B. Freon D. General protection fault B. Which of the following is likely to become a potential damage? A. Heat sinks Answer: A.

Boot loader phase D. Click Start -> Search. Run search. The system is overheating. Answer: B Question: 133 In Windows XP. The RAM is not seated properly. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. C. Domain controller D. how can you start a search for files and folders? A. The OS is not installed. D. DHCP C.bat B. The motherboard D. You notice hat the system operates for a few minutes prior to shutting down the system. a client calls you and states that there is something wrong with his computer. Which of the following is most robably he reason for that? A. and the image on it is fine. Additional memory needs to be installed. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly. and you ant client computers to automatically obtain IP configuration information. D. Click Start -> All Programs -> Search.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. The video card B. Left-click a directory and choose Find. B. Kernel loading phase C. The video driver Answer: B Question: 132 You are an IT professional in an international company. The LCD display C. which of the following phase will start next? A.exe at the command prompt. C. During your orking hours. Autoexec. DNS B. B. Once the POST sequence completes. You plug in an xternal monitor. Which type of server do you eed for this? A. IP configuration server Page 28 of 193 . What is the most likely cause of the problem? A. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol.

Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables. you immediately know what the problem is after the customer describes everal symptoms. Answer: B Question: 136 You have a computer with the IP address 171. A. Twisted-pair cabling B. Boot into Safe Mode. Under that ircumstance. Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company. C. During your orking hours.18. During the roubleshooting process. Run a backup routine.226.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. B. Class A B. and you can only terminate the device at the end of the train? Otherwise. SCSI B. Apply the latest service pack. Class B C. A. a customer calls you and asks you to help him with a computer problem. erminating the chain rematurely can in some cases damage the devices. you receive a call from a customer and you are informed that there is something wrong ith his computer. Class C D. What is an appropriate action to take before applying any diagnostics? A. What class is this ddress? A. s an experienced technician. Serial D. IDE C.1. D. Run a power supply test. Before leaving he company. Broadband coaxial cabling D. CSMA/CD C. the customer mentions another update problem occurred a few days ago. what s the most appropriate response to that? Page 29 of 193 .

11d D. 802.4 Answer: C Question: 141 Taking the following cable types into consideration. B. 802. D Question: 143 Refer to the following Windows XP system files. 802.) A.inf B. 802.2 C. Coaxial B.3 D. Ask the user about where information on that update was released. State that the update has no relationship to the current issue and continue implementing a solution.11a B. D.txt D. Sysprep.ini Answer: D Question: 144 Page 30 of 193 . Twisted-pair copper wire D. 802. Wait until the customer completes their statement and explain how to resolve the current issue.11g Answer: B. Bootsect.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the dial-up networking s generally supported by: A. Boot. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A. Fiber optic C. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2.dos C.11b C. Disregard the statement and continue to resolve the current issue. 802. 802. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A.4GHz adio frequency and are directly compatible with each other? (Choose all that apply. 802. C. Ntbtlog.1 B.

HTTPS C. Session layer C. faster memory which stores copies of the data from he most frequently used main memory locations. and L1 cache resides in it? A. Network layer Answer: C Question: 146 In a computer running Windows XP. 2MB B. Application layer B. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. business and nterprise clients. __ is the page file size by default. how to change its virtual memory? A. Telnet D. Transport layer D. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. RAM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. 1. In a computer running Windows XP Professional. Control Panel> Performance> Settings> System> Virtual Memory B. My Computer> System> Performance> Settings> Virtual Memory D. RAID C. 4095MB C. A. BIOS D. Page 31 of 193 . POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users. HTTP B. Which of the following uses a L1 cache to reduce the verage time to ccess memory. The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A.5 times the physical memory D.

Secure communication between a server and remote host C. A type of password used to help secure a wireless connection D. During your orking hours.3 connection Answer: C Question: 154 Page 32 of 193 . Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. a customer calls you and is wondering what requires special attention if he wants to ship laptop. ISO C. S/PDIF D. What will you answer him? A. Secure communication between a web server and browser B. OSI B. As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Remove Backlight D. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company.0 B. USB 2. A type of password used to secure an Ethernet 802. what is your recommendation so as to avoid the potential damage during ransit? A. CSMA/CA D. Remove PC card adapters B.1 C. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. CSMA/CA D. CSMA/CD C. Remove LCD C. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports. USB 1. IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. Token passing B.

Elevate the call to a higher level of support. Security zones D. D. solid state drive. network drive. Perimeter security B. HKEY_CLASES_ROOT B. Assign an appropriate priority for the issue. There is omething wrong with a user??s computer and its system is malfunctioning. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. B. Mantraps C. what is your irst step to take? A. hot swappable drive. HKEY_LOCA L_MACH INE C. Identify the hardware make. Identify the user and associated problem. Surveillance C. C. optical drive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. model. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. C. Under that circumstance. Biometrics B. and serial number. Smart card D. During our working hours. HKEY_USE RS D. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. You ask the user several uestions about Page 33 of 193 . B. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. a customer calls you and asks for assistance. D.

Check the security log for error codes. Biba model C. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. Social engineering B. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. B. Answer: A Question: 160 As part of your training program. Perimeter security D. C. What is our next action to take under that circumstance? A. Update all software to determine if this corrects the problem. Windows Defender C. Page 34 of 193 . What term do you use to describe attacks of this type? A. take advantage of human shortcoming to gain access that should otherwise be enied. D. Run a backup of the system. ome attacks. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. Restore the backup to a new hard drive. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. such as displaying the time and date and showing the CPU usage? A. Create a checklist of the most likely issues. Bell-La Padula model B. IDS system C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. Windows Sidebar D. you explain. The managers f this company feel that their current security measures are inadequate. You explain to them that not every attack depends on implementing advanced echnological methods. Duringyour working hours. Clark-Wilson model D. You notice that there is something wrong with the D-ROM drive. Call their manager and report the status of the issue. B. What is the next action to take under that circumstance? A. you??re trying to educate users on the mportance of security. a client calls for assistance. Windows Narrator B.

D Question: 167 Which of the following is a chip that can store cryptographic keys. CHAP B. The Page 35 of 193 . Resolves queries for resolution of host names to IP addresses. BAP Answer: C Question: 168 While surfing online. Question the user and make sure that they have not made any changes to their system recently. CHKDSK B. BitLocker B. which one about the function of a firewall s the most appropriate? A. remove and quarantine spyware and malicious application or service? A. Dynamically assigns IP addresses for easy client configuration. Develop a plan to get the drive replaced. D. TPM D. which TWO are intended to prevent. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. or certificates and can be used to generate values used with whole disk encryption? A. nd you are experienced in network infrastructure. Secures network Internet traffic through shared key encryption. Data Execution Prevention Answer: B. Syslock C. C. Windows Event Viewer D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. NLock Answer: A Question: 165 Refer to the following statements. Refer to the ollowing utilities. Provides security for a network through the use of ACLs. B. passwords. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. passwords and credit card details. Windows Defender C. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. security policy and business continuity. Drive Defender D. MAC C.

Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. This is a type of: A. ou tell the customer that it is important to place his computer in a cleaner environment. Which of the ollowing action will you take as the next troubleshooting step? A. B. Document the issue including findings. Ask another technician to verify that the findings are correct. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. solid state storage is needed? A. Kerberos B. Flash C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". Trojan C. C. PAP Page 36 of 193 . You notice that there is a lot of debris there. D. Spyware D. Fingerprint scanner D. Voice recognition B. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. Follow up with the customer at a later date. You replace the defective keyboard with a new one. actions taken and the outcome. Report the incident to the customer's manager. to ensure that the keyboard is still functioning. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. CD B. Retinal scanner C. DVD D. Phishing B.

CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. DAC D. Windows Me to Windows XP D. USB 2. Kerberos Answer: A Question: 176 As an experienced technician. Multifactor B. the value of your company's data has been ncreased. Parallel C. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. What should you do? Page 37 of 193 . hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. Smart card D.0 B. Biometrics C. Windows 95 to Windows XP B. SCSI Answer: D Question: 175 After a careful risk analysis. FAT16 C. you are responsible for installing a Windows P Professional operating system for an enterprise client. FAT32 D. Taking the safety factor into consideration. NTFS B. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. Windows NT to Windows 2000 C. IEEE 1394 D. you're expected to implement authentication solutions that reflect the increased alue of the data.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Which of the following authentication methods uses more than one authentication process for a logon? A. but terminates at the last device? A. Accordingly.

RIMM B. SODIMM D. Screwdriver C. you re asked to find out Page 38 of 193 . Power cord Answer: C Question: 181 Refer to the following types of memory. E. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. Boot clean. C. DDR RAM C. When the case is opened. B. Open the cover. Replace the power supply. you are responsible for infrastructure design and global configuration changes. This physical intrusion detection system may help computer owners detect tampering with their omputer. MSDS C. and reseat all cards and chips. which one has 168 pins? A. Tell the customer that it's normal for the computer to do that. clean the inside of the computer. True B. Right now. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Product label D. D. Antistatic wrist strap B. Replace the motherboard. In your ompany. High-voltage probe D. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. CRT Answer: B Question: 183 You work as an IT professional in an international company. the switch position changes and the system records this hange. A. OSHA B.

It's contained in the packaging of the printer cartridge. Run the ipconfig /all command. B. When you try to run winipcfg. D Question: 187 MAC addresses are uniquely assigned to each card. Which of the following method ill be helpful to determine the DNS server address? A. C. D. you eceive an rror message stating that this command is unrecognizable.) A. Install the support tools from the Windows XP CD. An accident B. Spam B. During the deployment of MAC filtering on a network. Visit the website of the printer cartridge manufacturer. which of the following will be created? A. SSID C. B. How do you obtain the MSDS for this product? A.exe. an inkjet printer cartridge that you now has an MSDS. for home use. Water puddles in a hallway Answer: A. ACL Page 39 of 193 . Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. B. You are not legally allowed to have an MSDS for this product. Spyware Answer: D Question: 186 In the interest of a safe work environment. D. Modify the path variable to include the location of winipcfg. Run the ipconfig /registerdns command. which of the following should you report? (Choose all that apply. The store is required to give you one at the time of purchase. so using MAC filtering on a network permits and denies network access to specific devices. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. such as Internet surfing habits and sites that have been visited? A. Dirt on the floor inside a building D. Adware C. WPA D. A near-accident C. WEP B. Answer: A Question: 184 You are purchasing. Botnet D.

Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A. 3. Smart cards D. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system. 512MB RAM D.000 volts D. The new Aero user interface is designed to show translucent windows.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. 128MB graphics card C.000 volts C. Thinking for a moment. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . Antistatic bag C. 300 volts B. Take the following authentication technologies into consideration. rich textures. LCD monitor B. advanced color mixes and animations. Username B. basic and aero. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Antistatic hair net Answer: A. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply.) A. 300. B. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences. Antistatic floor mat D. Key fob C. the user says that the system crashes after the installation of a new driver for his video adapter. 3-dimensional perspective. 30. Antistatic wrist strap B.

Inform the user that a technician will be out to resolve their problem shortly. C. Take it to a computer recycling center. Discharge the monitor with a high-volt probe and throw it away. Mantrap C. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. There is no doubt that it goes against the company policy and you refuse to do that. Inform the user that the problem will be escalated to a supervisor for resolution. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. C. a client complains that nobody helps him to solve his problem although he has called several times for two days. B. Attend yearly OSHA safe work environment seminars. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. D.) A. Last Known Good Configuration D. C. During your working hours. Answer: B. Keep records of accident reports. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. Under that circumstance. D. B. Close existing ticket and open a new trouble ticket for the user. Answer: D Question: 197 Page 41 of 193 . None of the above. Display an OSHA poster in a prominent location. One day. Inform the user that there is no record of the prior call. security policy and business continuity. Throw it away. Trojan attack D. Debugging Mode B. Answer: A Question: 196 You are responsible for Technical Support in your company. Social engineering B. Provide properly maintained tools and equipment. D. This is an example of: A. which of the following response is the most appropriate? A. Active Directory Restore Mode C.

ipconfig C.EXE D. D. RAM is the only upgrade you can perform on modern computer systems. Lift by bending over at the waist.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment. When upgrading RAM. A. D. you are necessary to test the connectivity between them. Use a cart for heavy objects. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. C. B. A. Carry monitors with the glass face away from your body. ISA Page 42 of 193 . C.EXE C. which of the following are good procedures to follow? (Choose all that apply. Ensure that there are no safety hazards in your path. True B. you must perform a forklift upgrade on the entire system. INSTALL. Which TWO of the following methods are applicable? A. WINNT. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP. Answer: C. WINNT32. SE TUP.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A. B. ping B. D Question: 198 Two certways hosts have been added in a certways network. it is possible that you can upgrade RAM only. As a network administrator. When upgrading RAM. When upgrading RAM. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. dxdiag Answer: A.) A.BAT B. you must also upgrade the CPU. tracert D.

11 group) which specify methods and techniques of wireless local area network operation. D Question: 203 In wireless computer networking. PCIe D. 802. Speed D. escalating requirements for quality cooling systems. Capacity Answer: B Question: 205 In the early 2000s.11a C. CPUs were produced that emitted more heat than ever before. Wi-Fi refers to a family of related specifications (the IEEE 802. you apply gentle pressure to the surface of the CPU. Answer: A Page 43 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.11 group transfers at the highest rate? A. B. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. you find that a number of them are bent. Case fan D. Which one of the IEEE 802. When you examine the pins of the CPU to see if they are straight.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A. Power supply B. The bent metal protrusions around the edge of a chip are not pins. CPUs don't have pins. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. C. Physical size B. but it will not seat. 802. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. PCI C. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. Why are the bent pins not the original problem? A. 802.11n B. Heat sink C. 802. The socket has a ZIF mechanism that must be released before inserting the CPU. AGP Answer: C. Decreased RAM Answer: B Question: 206 While installing a CPU. Solid state C. D.11b D.

D. high quality of output. Impact B. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. Dot Matrix D. Existing memory modules might not fit the new motherboard. Page 44 of 193 . Laser C. There is something wrong with a worker's computer and you are asked to solve the problem. The BIOS must be set to auto-detect the hard drive. Existing power supply connectors might not fit the new motherboard. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. C. B. capability of printing in different colors. so that you do not subject them to static. which statement concerning CPU and RAM configuration is most true? A. Ad-hoc D. it is recommended that you not remove the expansion boards. However. The hard drive jumpers are configured incorrectly. including the motherboard and its adapters. such as "non system disk or disk error" display on the screen. B. You notice that the computer fails to boot up normally and prompt messages. Adware B. Worms C. What is most probably the reason for that under this circumstance? A. and ease of use. As you remove any electronic components. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. the BIOS recognizes the hard drive. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. you should place them in antistatic containers. Inkjet Answer: D Question: 211 For modern motherboards. C. The hard drive has failed. When removing the motherboard.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. D. The user has placed a non-bootable floppy diskette into the diskette drive.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Voltage or shocks B. but power should not be supplied to the system. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. conductively and hermetically. B. Touch pad B. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. LCD display D. RF or wireless interference D. regarding working inside a computer system? A. what should be of your primary concern with the use of a soldering iron? A. you are safe to work inside the chassis. Not since the original PC has the technician been able to work inside the computer system. D. Flash drive C. C. except the power supply. you must secure an external power source because the internal power supplies do not have the capacity. C. which of the following best explains that? A. You should match the form factor of the drive or adapt it to an available drive bay or slot. Static or ESD damage C. B. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. C. If there is something wrong with a device labeled Human Interface Device. Page 45 of 193 . you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. As long as the LEDs on the motherboard are lit. are hot-swappable. Heat or burns Answer: D Question: 213 Which of the following statements is true. binding them securely. Answer: A Question: 212 As a technician. D. You should secure the drive with at least two screws on one side and preferably two on each side. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. All internal components. Maintaining power to the system while working ensures interruption-free service for the customer. You and the chassis should be grounded to the same ground. Due to the high revolutions at which modern hard drives spin. Taking personal safety into consideration.

you must insert the connector correctly or the drive can be damaged. What is necessary to be updated? A. Lithium ion cell C. Answer: C Question: 220 If there are multiple access points available. Answer: C Question: 216 You are responsible for Technical Support in your company. Firmware D.25-inch form factor and must be installed in the larger drive bays. Chipset C. Like DVD-ROM drives. D. You performed a high-level format. Switching-mode power supply B. Linear power supply D. if applicable. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. Memory B. It is possible to do that after due consideration. but an update on the motherboard is necessary. The operating system was distributed on two discs. B. the floppy drive requires no external access. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions. Because it is antiquated technology. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. floppy drives have a 5. you find that the computer does not function in the manner expected. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. The operating system was larger than your hard drive and did not install completely. Although some drives might not clearly key the receptacle for the Berg power connector. C. D. but you only installed one. During formatting. Like a hard drive. floppy disk drives can no longer be purchased new. does not obstruct the engineered flow of air across internal components. which of the following identifies a particular wireless network? Page 46 of 193 . C. you did not make the partition bootable. Which of the following is a possible cause? A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. but neglected to perform a low-level format first. You need to be sure that the routing of the drive's ribbon cable.

Refer to the following options. Windows XP uses the minimum set of drivers and services to start the GUI. Backup Tape C. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. which TWO of the following are your answers? A. Digital Video Disc B. D. What is your next step? A. C. such as Windows XP. IDE Hard Drive D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. in safe mode. A client has purchased a new computer. D. B Question: 222 You are troubleshooting a computer. Test the theory D. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. which THREE will most likely be affected by a magnet? A. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. ISP C. Document findings B. but he has little computer knowledge. By pressing F1 while in Windows B. He is wondering what will happen if he starts an operating system. Identify the problem C. As a technician. Hostname B. Default gateway D. and you have just established a theory of probable cause. Answer: A. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. Windows prevents successful boot and logon from updating Last Known Good Configuration. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. as well as other complex electronic devices. B.44MB Floppy Disk Page 47 of 193 . It comes as a paper copy with the laptop. By pressing F2 while the system is booting up C. Windows XP starts basic networking to allow for updating of drivers from the Internet. 1.

D Question: 225 Which of the following are components of an LCD? (Choose all that apply. to a previous state in the event of malfunctioning or failure? A. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. Backlight B. B Question: 226 Which of the following allows for the rolling back of system files.. MicroDIMM C. SODIMM Answer: B. Inverter C.) A. Hazardous chemicals or compounds C. D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A. registry keys. USB copy of startup files C. Backdrop Answer: A Question: 230 Page 48 of 193 . CRT D. MiniDIMM B. Back up of the data D. C. Screen D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. Network diagram to prevent damaging any cables D. Screen C. SlotDIMM D. installed programs.) A. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. etc. High temperature warnings and cautions B. Inverter B. Restore Point B. Backdrop Answer: A.

172 D. Continue using the power supply until it fails. C. but you have no idea what??s the problem with it. C. Verify the voltage powering the fan. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. 144 C. Replace the fan. Windows has a corrupt boot. B. Live CD B. a client calls you and states that there is something wrong with his computer. A PCI card is not correctly seated. Which TWO of the following are most likely the reasons for that? A. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. 52-pin card edge B. 198 Page 49 of 193 . Answer: A. 100-pin card edge D. D. Replace then entire power supply. One day. The user states that after an upgrade. 72 B. while concentrating your attention on your work on a computer. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. You ask the user about any recent changes to the system. the screen becomes black and the system stops responding after a series of beeps. the fan on a power supply fails to function normally in a sudden. B Question: 231 What type of connector does a Mini PCIe card have? A. What is the best practice to troubleshoot this problem? A.ini file. modern operating system on a computer lacking mutable secondary storage? A. B. The power supply is not connected to the system board. A memory chip is defective. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Floppy D. Network C. During yourworking hours. 100-pin stacking C.

802. Screen D.168.11n D. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes.10. the Infrared port will no longer function.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options. B. When the Bluetooth function is enabled. If wireless security is enabled on the network. MAC filtering C. Class A Answer: C Page 50 of 193 . which one best describes a laptop communication connection? A. Which address class does the IP address of 194. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic.25 belong to? A. Backlight B. Inverter C. Class C D. D. Bluetooth devices will need to add the security code. 100-pin stacking C. 100-pin card edge D. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. Class D B. C. 52-pin card edge B. Backdrop Answer: B Question: 237 Refer to the following options. Class B C. SSID B. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS.

which of the following is true about the files that it would back up? A. or the Windows key. CCFL C. A user's system is malfunctioning and the printer fails to print properly. All files that have been modified in the last two weeks C. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. such as Shift. you immediately know that a print job in the printing queue should be deleted so as to make it print again. LCD D. FilterKeys C. LED Answer: B Question: 243 You are responsible for Technical Support in your company. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. and have it remain active until another key is pressed? A. Ctrl. Once a job is submitted to the queue it cannot be removed. B. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. The user submitted the job as a priority. As an experienced technician. ToggleKeys B. Network card D. Video card B. The job must be deleted using the printer's front panel. All files that have been modified in the last week D. If you were to run an incremental backup today. Motherboard C. Alt. Which of the following might cause that problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. D. The problem is that you are not available to delete the print job. B. All files that have been modified today Page 51 of 193 . CRT B. Encryption Keys D. C. Continue using the power supply until it fails. The technician does not have the necessary permissions.

SIMM B. Which of the following components offers the greatest risk to technicians? A. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. workstations and servers? A. Corona wire D. Amperage and size D. RIMM D. Worn printhead C. it prints only garbled text. SODIMM Answer: B Question: 247 You have just installed a new printer. Defective toner cartridge B. Which of the following is likely the problem? A. DIMM C. Voltages and size C. Worn pickup rollers C. Incorrect print drivers D. Wattage and size B. Refuser C. Wrong IP address B. Dirty drum D. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. Fuser B. which one has 168 pins and is designed for use in personal computers. Broken fuser Page 52 of 193 . Drum Answer: A Question: 246 Refer to the following memory modules. After it is installed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer.

The modem is not recognized in Device Manager. B. C. etc. The user does not have the correct printer driver. what might be of the reason why they cannot be installed successfully? A. installed programs. Printer controller circuitry D. The user does not have the correct network drivers. D. Security Center D. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. The printers USB port is not compatible. The modem is not functioning properly. If the drivers are correct and updated. The printer is out of toner. Transfer corona B.) A. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. B. D. the toner does not seem to be placed on the paper.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. During printing. The account does not have permission to install drivers. System Restore C. C Question: 252 Which of the following allows for the rolling back of system files. Hardware Profile B. The printer's gears are stripped. Page 53 of 193 .. Paper transport assembly Answer: B Question: 254 As an experienced technician. The printer overheated. therefore. Answer: B. The report is not formatted to use USB. Fuser C. C. to a previous state in case of malfunctioning or failure. The printer has an obstructed paper path. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. Which assembly is responsible for permanently pressing the toner into the paper? A. C. B. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer.

System Properties>General D. Before the disposal of the old computers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. D. B. System Properties>Advanced>Startup and Recovery Settings C. D. False Page 54 of 193 . A. Nothing. The high encryption package is not installed. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. Paper jams may occur because the paper may curl around the photosensitive drum. Use a low level format. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. Which of the following method will be helpful to protect the data? A. As a technician. The printer will continue to function normally. System Properties>Advanced>Performance Settings>Advanced B. Repartition the hard drive. Gravity feed B. Use the format command. you are responsible for solving the remaining problems. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A. you have to make sure the security of the data. C. Answer: D Question: 259 The edit command line tool is able to open a text based word processor. Tractor feed D. The printer will flash a "-671 error" message. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. Impact feed C. True B. Use the fdisk command. C. The printer will flash a ?¡ã51 error?¡À message. B.

A faulty ink cartridge B. Pay to download the firmware upgrade from the manufacturer's website. Ntbootdd. C. A corrupted printer driver C. What is the most likely cause of the problem? A. Recently. What two things are the most likely causes of this problem? (Choose two.sys D.dll Answer: D Question: 264 When you print documents on your laser printer. A faulty transfer corona wire B. and they will send you the firmware upgrade on a CD. Smss.exe C. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. A broken cleaning blade Page 55 of 193 . and the ink is smearing. HKEY_LOCAL MACHINE B. A faulty fuser D. Have a certified laser printer technician come to your site and install a new firmware chip. Ntldr B. Answer: A Question: 261 Refer to the following registry keys. HKEY_USERS C. D.) A. you see residue from previous images on the output. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. Download the firmware upgrade for free from the manufacturer's website. An overheating printer C. Hal. A bad erasure lamp D. HKEY_ CURRENT_USER D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. papers are being printed with excessive amounts of ink. B. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. Contact the manufacturer of the printer.

Which of the following can you type to open a command prompt? (Choose all that apply. B. Fiber Answer: C Question: 266 You just clicked Start -> Run. CAT6 B. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. UTP C. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. A. Generators eliminate the requirement to establish log-in attempt limitations. When a password policy enforces complex rules. RUN B. Generators eliminate a user's tendency to create passwords that can be a security liability.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. OPEN Answer: B. Generators create new passwords every time a user signs in to prevent social engineering. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. CMD C.) A. Answer: D Question: 270 Page 56 of 193 . True B. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. A. NOTEPAD D. D. Generators extend the requirement to periodically change passwords. Coaxial D. it can be easier to use a password generator based on that set of rules than to manually create passwords. What can we benefit from a password generator? A. C. COMMAND D. EDIT B. EDT C.

You would like to install a cellular modem card into a laptop. B. ISA B. What do you do to make System File Checker automatically repair your system files if repair is needed? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. D: Answer: D Question: 275 Page 57 of 193 . Which of the following expansion slot is required? A. B. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. AGP 4X Answer: C Question: 274 You are at a command prompt. Which command will get you to the root of D:? A. D. In your company. you are responsible for infrastructure design and global configuration changes. C:\System32\Win B. A. True B. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Run SFC /REVERT. PCMCIA D. PCIe X16 C. Answer: D Question: 273 You work as an IT professional in an international company. CD /D D:\ D. Run SFC /REPAIR. C. CD. C:\System\Windows32 C. and then remove it from laptop. Run SFC /SCANNOW. You run System File Checker. Run SFC /AUTOREPAIR. C:\Win\System32 D. CD\ C. and your current directory is C:\Windows\Temp\Files\Old.

CONNECT C. You notice that the defective monitor is an old CRT monitor.11a B. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. Bluetooth 2. and that it was not altered in transit. 802. You cannot convert a FAT partition to NTFS. the one that has a maximum range of 9 meters (that is.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. A. 802. 30 feet) is: A. a client calls you and states that his monitor is malfunctioning and the image shakes now and then. CONVPART C. how to respond? Page 58 of 193 .11b D. A. CONV D. Which command can you use to see whether you have a network connection to another computer? A. False Answer: A Question: 279 You are at a command prompt. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. The client also states that all CRTs of his company are currently replaced with new LCDs. True B. IPCONFIG B. During your working hours.0 C. PING D. IP Answer: C Question: 280 You are an IT professional in an international company. Under that circumstance. True B. CONVERT B. False Answer: A Question: 276 Take the following wireless technologies into consideration.

Create a utilities partition on the hard disk prior to OS install. Inform the user of the cause of the problem and tell them the degauss the monitor. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. B.DOC D. /and D. ATTRIB +RO WORK. ATTRIB +R WORK. it will cause improper cooling. You want to make a file called WORK. C. C. Disable the system BIOS so the SATA card can take boot precedence.DOC Answer: A Question: 282 If there is too much dust in the vents. C.DOC C. Which of the following method will be helpful to prevent that from happening? A. Empathize with the user and send them a nt monitor to solve the issue. Use a moist rag to clean the vents monthly. /help C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Answer: D Question: 281 You are at a command prompt. B.DOC B. Periodically clean the vents using a small vacuum cleaner. How to successfully perform a Windows installation on that computer? A. D. Which command do you use to accomplish this? A.DOC a read-only file. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Ask the user what they did to cause the shaking images. D. Press F6 when prompted to load the additional drivers. /? B. Directly spray the vents with compressed air. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. READONLY WORK. Install ceiling fans in the room. D. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . ATTRIB WORK.

172. C. RAM B. Processor D. remove all the components inside the case and spray each one separately. Delete and reinstall the printer.1. C.168. What does it most probably refer to? A. B.1 C. remove the cover.0. 10. Unplug the power cable. but nothing is printing. hold the can upright and spray. Sidebar C. Answer: D Question: 287 Classful network divides the address space into five address classes. 224.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock. UAC D. Open Printer Troubleshooting and have it diagnose the problem.0. remove the cover. Unplug the power cable. Leave the unit powered up so that any issues with cleaning can be immediately realized. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 .1. Aero Answer: D Question: 289 If it is defective. Answer: C Question: 286 You are sending print jobs to the printer.0.16. 192. hold the can upside down and spray. Which of the following IP address belongs to Class A? A.1 D. Case fan C. Delete and reinstall Windows. What should you do? A. Stop and restart the print spooler. D. D.1 B. remove all components. Unplug the power cable. Translucent B.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A.0. B. The printer is connected properly and online.

True B. on the Windows Vista Task Manager? A. Run Windows without processing AUTO EXEC. A. Skip loading the Registry. System C. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. CAT5e B. RG-58 ThinNet D. which command do you use to remove the Hidden. whose segment length is required to be 500 meters (1. False Answer: A Question: 294 In order to delete and/or replace system files. B. ERASE C. UNDELETE B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. DELETE Answer: C Question: 295 Refer to the following cables.SYS. True B. by default. Start Windows using only basic files and drivers. A. Boot the system without scanning drives. D. Processes D. CAT6 C. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level.640 ft) if there is no need to take the data rate speed into consideration? A. False Answer: A Question: 292 Which of the following are not tabs found.BAT and CON FIG. C. RG-8 ThickNet Page 61 of 193 . Services B. ATT RIB D. and Read-Only attributes on the file before you replace the file? A. System.

to a laptop. A. Answer: A Question: 300 All of the following are Windows file-related problems except __________. replace the printer and then print everything that was saved.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator.255. 255. Swap file issues E.BAT issues D.0 Answer: C Question: 297 The docking station adds expansion capabilities. Unplug the network printer and then replace with a new printer. 255. without sacrificing the mobile computing functionality of the machine. as well as additional ports. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A.255.255. AUTO EXEC.0. Notify all users before unplugging the printer. For example. D.0 D. which of the following address will you choose as the default subnet mask for class B in a classful network? A. System files not found B. Boot file issues Answer: C Question: 301 Page 62 of 193 . Locale D. Regional and Language Options B.0.0. Regional Options C.0 B. Delete all print jobs before replacing the printer. A. Configuration file issues C. False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. C.0. 255. Save all print jobs. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.0.1 C. True B. 224. B.

What can a user benefit from disabling the SSID from broadcasting on a WAP? A. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. Ensures that only certain devices can access the network D. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. Root C. SODIMM C. Booting D. Ring D. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. which one is able to support a new NIC if an extra network connection is established to a laptop? A. Mesh Answer: A Question: 306 Page 63 of 193 . Bus C. Thrashing C. Windows D. Ensures all users physically login to the wired network C. Program Files B. AGP B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Star B. A. which is referred to as __________. Clocking B. Encrypts data traveling across the wireless network B. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. SATA D.

https:// B. Press the F8 Key D. Ifconfig B. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. asp:// D. A. Under that circumstance. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. which of the following function key should be pressed to start the installation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. There is a system that has a SATA HDD and the technician would like to install Windows XP on it. Press the F3 Key C. Hijack Answer: B Question: 311 Page 64 of 193 . Which port will you need to block to prevent Telnet from being used? A. Press the F2 Key B. Winipcfg D. Ipconfig C. what does the beginning of a site address become? A. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. 23 D. 21 B. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. 22 C. True B. you decide to use your firewall to block the Telnetprotocol. ssl:// C.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Blu-Ray D. Answer the call and then resume work. you receive another call from your friend. Telnet B. You notice that among all of the other ports. 32-bit card C. What services are associated with these ports? (Choose two. PlayStation 3 video games. HTTP D. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. Ignore the call and call back afterwards. DNS B. FTP C. 16-bit card Answer: B Page 65 of 193 . Dual-sided DVD C. a client calls you and states that there is something wrong with his computer. and other data as it has the largest capacity? A. During your working hours. what is the most appropriate action to take? A. C.) A. D Question: 313 Refer to the following media types. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. which one is mainly used for storing high-definition video. port 443 and port 80 have been disabled. B. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. Step outside and answer the call. Ask the customer for permission before answering the call. FTP C. DVD-RWB. 256-bit card D. HTTPS Answer: C. 128-bit card? B. Under that circumstance. POP3 D. During the conversation. D.

Get a language to language conversion dictionary to help understand what is being said. If there is a language barrier between you and your customer. B.0. Ask to get an interpreter to assist in the language barrier.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255.1.0. True B. True B.0. an IP address of 192. D.12 and a gateway of 192. which of the following is the BEST course of action to solve the problem? A. Ping B. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. Ping B.11 Page 66 of 193 . A. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A. Ipconfig C.168. Ipconfig C. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. Restate the issues to the customer for validation.255. C. Tracert D.1. Inform the client the service must be rescheduled with a different technician. Tracert D. 802. A. the loopback address of it should be 127. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home.0.255.168.0.

Default gateway D. which one is generally used to terminate the end of a fiber cable? A. which of the following action Page 67 of 193 . He states that his computer displays bluescreen errors. Last Known Good Configuration D. BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. 802. IP address B. After the installation. In your company. you receive a call from a customer. RJ-11 D. Subnet mask C. DNS server Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B Question: 324 Refer to the following connector types. It is still the same though you uninstalled the program. UTP CAT-5e C.1x C. Safe Mode B. Debugging Mode C. you are responsible for infrastructure design and global configuration changes. Multimode fiber Answer: B Question: 326 During your working hours.) A. the computer experiences stop errors. Bluetooth D. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. UTP CAT-6 D. UTP Answer: C Question: 322 You work as an IT professional in an international company. RJ-45 B. Which of the following allows for the rolling back of the system to a previous state before the installation? A. As an experienced technician. UTP CAT-5 B. You are asked to install a program for a laptop. ST C.

Motherboard B. Replace the motherboard and perform a system restore. Integrity C. C. Hard drive D. Adapter card C. True B. Use Windows Recovery Console to perform a repair installation of Windows. Replace RAM modules and verify that all other system components are operating properly. DIMM C. B. more than 4GB of RAM. A. Authentication B. in some cases up to 128GB of RAM can be supported. DRAM B. Contact the user to determine if any recent changes have been made to the computer. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. SIMM D. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. D. Default systems administrator account Page 68 of 193 . RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Ordinary user account B. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. Access control D.

Physical barriers C. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. CONVERT. . TV tuner card B. and CD media.EXE C. TASKMAN. Biometrics D. PROGMAN.DOC B. Video capture card Answer: A Page 69 of 193 . . This type of security is an example of whichof the following? A. . Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods.TXT D. Sound card C. A.SCR C.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. but he is not sure which command line should be used. . Access control B. Graphics card D.EXE B. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media. As an experienced technician. Temporary user account D. which of the following will you recommend? A. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. SPUNINST.EXE D. DVD media.

Have an employee work nights to perform the shut down. DoS B. Worm D. B. Logic bomb D. you must be aware of all types of attacks that can occur and plan for them. but it only lasts about half an hour. You ask the user about any recent changes to the system. which is used to control access to a broadcasted wireless network by your supplied key? A. closes programs. Worm C. Answer: B Question: 340 As the security administrator for your organization. DDoS C. you are responsible for Technical Support in your company. He states that the system experiences crashes and performance loss Page 70 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. Refer to the following options. which of the following suggestion will be most helpful to avoid the damage to the system? A. you are sure that the computers are connected to the UPS. so you left the computers overnight in the office so as to accomplish the tasks. C. Before leaving the office. SSID Answer: B Question: 339 You are a worker in an international cooperation. As there are too many tasks for you to do. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. Which type of attack uses more than one computer to attack the victim? A. Setup a hot site for the office so all data will be backed up. During your working hours. you fail to accomplish them within working hours. a client calls you and states that his system is malfunctioning. WEP C. Social engineering Answer: A Question: 338 As an experienced technician. DoS B. Install software that saves work. and properly shuts down the computer. MAC B. D. NAT D. If there is an extended power outage. Have employees shut down their computers before they leave and perform the calculation during their down time.

malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. Which type of attack has occurred? A. Replay attack D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Which of the following best describes the appropriate steps to adjust the input levels? A. malicious software that monitors Internet surfing habits C. Man-in-the-middle attack B. C. DDoS C. Start>Settings>Control Panel>Speech C. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. Start>Settings>Control Panel>System>Hardware D. malicious software that changes the user`s home page D. A customer would like to record audio with the use of this microphone. DoS B. Disable the device in Device Manager. Back door attack C. Contact the vendor for an RMA. Download and install updated drivers for the device. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. B. D. Social engineering Answer: C Question: 343 Warm is a type of: A. Which of the following action should be taken first so as to solve this problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. Which type of attack is this most likely to be? A. Try installing the device to a different port or slot. malicious software that is self-replicating and self-propagating B. Back door D.

RIMM Answer: C Question: 351 Page 72 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. Fingerprint reader Answer: A. HTTP B. The server indicates that it has exceeded its session limit. Which type of attack is probably occurring? A. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. (Select TWO) A. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. 72-pin SIMM C. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. 168-pin DIMM B. Worm D. Encrypted passwords D. After looking at the log files. such as __ and __. NNTP C. TCP ACK attack B. RFID smartcards C. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. Man-in-the-middle attack B. Which type of attack is this? A. Virus attack D. Back door attack C. Retinal scan B. 184-pin DIMM D. Smurf attack C. D Question: 350 Which packaging is used for DDR SDRAM memory? A. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. SMTP D.

Answer: A. Right click on My Computer and select Manage. 255.255. What are they? A. type in Run and then type in msconfig. As an experienced technician. Monitor C. type in Run and then type in regedit. True B. You ask him to remove the external power adapter and hold the power button down for fifteen seconds. Disconnect all external devices. B Question: 356 Page 73 of 193 . Click Start.255.255. Answer: C Question: 353 A user locates a UPS at his desk. Remove the CMOS battery. it still does not work. and 255. A. Click Start.0 for Class C.0. B. C. False Answer: A Question: 352 You are an IT professional in an international company. C. However. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. Wait until the main battery is exhausted and then remove.0. Computer B.0. Laptop AC Adapter D. True B. Remove the internal main battery.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. which of the following action will you suggest next? A. All of the following should be plugged into the UPS EXCEPT: A.0 for Class A. B. Double click the Computer Management icon under Administrative Tools. During your working hours. D. D. A.0 for class B. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255. you receive a call for assistance from a customer as his computer fails to shut down or log off. There are TWO ways to navigate to the Computer Management MMC Plug-in.

you are asked to install a new DVD drive into a customer's computer. C. The laptop is not receiving enough power from the battery so the battery should be replaced. Increasing RFI Page 74 of 193 . D. The power management settings on their laptop are set to disable the internal NIC. it is able to connect to the network if he uses the AC adapter. The system does not have enough RAM installed. Answer: A Question: 358 You are a network administrator in your company. C. The laptop is not receiving enough power from the battery so the battery should be replaced. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. Decoder software needs to be loaded. the new drive is able to read data disks. D. Decreasing EMI D. The laptops NIC needs updated drivers. Go into Device Manager and enable the projector. The sound card is not connected properly. which one transfers at the highest rate? A. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. Decreasing ESD B. there is no display showing on the screen. DDR400 D. C. B. you are asked to solve this problem. Press F1 to shift display to the projector. As an experienced technician. What will you do to send the display to the projector? A. DDR333 B. Which of the following is the best reason for that? A. B. Reboot the computer. the system will auto-select the projector on restart. B. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. Although the projector is connected to his laptop and it is turned on. D. However. After the installation. Increasing transfer rate C. but Windows Media Player fails to play back DVD movies from it. Under that circumstance. what is the primary reason for that? A. PC2100 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. The drives device driver needs to be updated. Use appropriate function toggle key to switch display mode. Answer: C Question: 359 Refer to the following memory modules. One day.

LC B. D. SC C. D. a program still fails to connect to the network after upgrading the wireless network router.15 Page 75 of 193 . RJ-45 D. The paper needs to be replenished. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Add an exception to the firewall for the program. C. Printer firmware needs to be updated. What is most probably the reason for that? A. The computer needs to upload the print job. you are noticed by the balloon in the system tray that the printer is not functioning normally. B. 169. you receive a call for assistance from a customer. The printer does not recognize the font type. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. which one is most possibly assigned by it? A. However. Check for any updates to the program. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. He states that though Internet connectivity is available. Run the program as a local administrator. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. B. As an experienced technician.254.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company. Take the following addresses into consideration. During your working hours. Connecting to a parallel modem B. you are responsible for infrastructure design and global configuration changes. how to effectively solve this problem? A. Connecting a loop-back plug D. You have purchased a new printer recently.0. C. Printing to an older printer C.

11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.0. An alert at logon when an unknown user has tried to logon D. Error detection C. 802. Faster response time Answer: B Question: 370 Refer to the following options. What might be of the benefit? A. 10. A.16.11b B.0. which of the following will navigate to the IRQ settings? A. Start>Run>Regedit D. A motion sensitive web cam recording the room B. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 .1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Control Panel>Hardware Devices>Settings B. Device Manager>Computer Properties C. Lower cost D.0. 802.11a C. 192. 172. it will likely cause an IRQ conflict.15 Answer: A Question: 366 If one adds a modem expansion card to a system.15 C. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A. Under that circumstance. and assign it to IRQ4. True B.168. 802. An alert when the computer case has been opened C. 802. Better cooling B. which one is the most appropriate example of computer intrusion detection? A. False Answer: A Question: 369 It is beneficial to have parity on a memory device.11n D. which is traditionally assigned to the COM1 serial port.25 D.

DDR3-2000 C. DDR-2000 B. parses. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). Scandisk C. such as a CRT monitor. BIOS D. Indexing D. Limited bandwidth B. A. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. flat panel display. Higher response time Answer: B. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. Chkdsk Answer: C Page 77 of 193 . or Projector. A dual core CPU has two separate processing units. have theability to connect an external display. Defrag B. PC3-2000 Answer: B Question: 372 Which of the following password. especially those made within the last few years.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. Support different resolutions D. once setup. DDR3-16000 D. Limited display size C. C Question: 375 Which of the following collects. User Accounts C. True B. is necessary to be entered before booting into the operating system? A. POST B. False Answer: A Question: 374 Almost all laptops.

Fiber C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. a client calls you and states that a program which was just used the day before is missing from the system. and input drivers? A. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. During yourworking hours. which of the following question will you ask for more information? A. ipconfig B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. video. False Answer: A Question: 380 Refer to the following cable types. Are you sure you were using that program? B. Under that circumstance. UTP B. Power supply warming or cooling C. which one is applicable in a 10BaseT network? A. Coaxial D. Hard drive is failing D. Windows 2000 Professional and Windows XP Media Center Edition. regedit D. True B. such as audio. A. ThinNet Answer: A Question: 381 Page 78 of 193 . Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. Was there a power outage since yesterday? D. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. such as Windows XP Home. msconfig C. System fan is rubbing against the fans housing B.

C. you add a memory to a Windows operating system. Answer: B Question: 382 As an experienced network technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. In your company. msconfig D. you fail to accomplish that task as you are informed that the process is in use whenever you try. One day. The system does not have enough free hard drive space. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. ping C. D. C. telnet B. What is most probably the reason for that? A. The automatically restart feature in System Failure option is on. Which TWO of the following are most probably the reasons for that? A. provide insulation around the processor. As there is a virus in your computer. The system cannot connect to the network. provide thermal transfer from the CPU to the heatsink. So as to boot up your system. B. After that. Memory brand is different than the computer. However. Memory is defective. the computer is malfunctioning and reboots periodically. prevent memory vibration caused by the heatsink fan. Page 79 of 193 . C. you are responsible for infrastructure design and global configuration changes. the System BIOS only reports the original memory amount at startup. you are attempting to uninstall this malicious software. The customer states that his computer experiences a stop error. you are in charge of network infrastructure design and security policy. Answer: C Question: 385 You work as an IT professional in an international company. However. protect the CPU from direct contact with the heatsink. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. B. Debugging Mode C. Safe Mode B. Disable Automatic Restart D. D. which of the following is a diagnostic mode of a computer operating system and should be used? A. B. The hard drive is faulty and needs to be replaced. Memory mismatch.

Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. MSCONFIG Answer: B. A. Answer: A. Power supply to the room is not great enough for both the copy machine and the computer. Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. Net stop B. Answer: C Question: 387 Optical recognition. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Tape B. Improper ventilation from dust buildup inside the computer. The computer is placed in a copier room and it has been performing normally for years. Power supply on the computer is going bad. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. Event Viewer D. B Question: 386 A customer purchased a computer three years ago. there has been something wrong with the computer as it shuts down in a continuous loop. Start > Control Panel > System C. Start > Control Panel > Printer icon B. B. Blu-Ray C. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Registry C. it will slow down your computer at startup.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Right-click on the printer's icon and select Properties D. C. Memory size needs to be adjusted in Device Manager. True B. voice recognition and fingerprint reader are forms of biometric authentication. D. Floppy D. Electromagnetic interference due to the copy machine in the room. What is the most probably reason for that? A. Recently.

the protocols of the Transport Layer of the Internet Protocol Suite. most notably the TCP and the UDP. Such an endpoint is known as a port and the identifier is the port number. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. which of the following should you pay more attention? A. During your working hours. A. but also other protocols. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. Use non-technical terms. which one typically uses port 80? A. use a numerical identifier for the data structures of the endpoints for host-to-host communications. D. Refer to the following protocols. To change the voltage coming from the wall D. Use technical jargon. AT C. B. Baby AT D. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. As an experienced technician. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. ATX B. SMTP D. To allow the power supply to operate at different voltages B. NLX Answer: A Question: 394 In computer networking. a client calls you and states that there is something wrong with his computer. To change the output voltage to meet the needs of the motherboard C. False Page 81 of 193 . HTTP C. While explaining the problem to him. FTP B. True B. Use the proper acronyms. Use email so that everything is in writing. you immediately know what the problem is after the client describes several symptoms.

Attempt to replicate and verify the issue. D. B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. VPN C. you think there might be multiple problems after the client describes several symptoms. Verify that the user has not made any OS changes. C. D. the reliability and speed of search indexing. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. B. the Windows Experience Index (WEI) generally measures: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. remaining hard disk storage space. D. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. C. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. WAN D. Open the case and determine the cause of the noise. FTP B. However. B. explain the reasoning to the client. Go to the first scheduled appointment late. C. You ask the user about any recent changes to the system. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Check the BIOS for temperature changes. During your working hours. Call the customers scheduled that day and reschedule all the appointments to different days. HTTP Answer: B Question: 397 You are an IT professional in an international company. he still has many other tasks to accomplish. Skip the first appointment. which of the following action will you take first? A. but he fails to do that on time. Page 82 of 193 . Under that circumstance. and make the repairs as quick as possible to try to catch up on the schedule. As an experienced technician. a performance value of system components. the speed and available bandwidth of Internet connections.

Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. During your working hours. A. True B. 300Mbps C. C. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones. However. As an experienced technician. Under that circumstance. NAT routing C. MAC filtering B. C. Ask the customer if you can change the language. Change the toner cartridges. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. effectively doubling maximum data throughput to__ Mbps. what is your next step to take? A. a 3 Gbit/s signaling rate was added to the physical layer. Add additional memory to the printer. a client calls you and asks if you can help him. the client is a Chinese and the language on the workstation is also Chinese. Replace communications cable. D. Answer: B Question: 405 Page 83 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 400Mbps B. D. WEP encryption D. 800Mbps D. Change the language and complete the service call. Explain that the issue can not be resolved because you do not understand the language. B. what will you recommend under this circumstance? A. B. 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. Tell the customer that the operating system is corrupted and must be reinstalled. You are an American and speak English as your mother language. Subsequently. Check to the correct type of paper is being used.

B. In your company. Wear a back brace when lifting and carrying the CRTs to the storage room. the printer has a problem with images smearing on the page. The hard disk drive has failed. However. After that. Wear anti-static wrist straps to prevent ESD in the new monitors. D. when a worker prints some documents during lunchtime. C. Space set aside by Windows for use by the virtual memory swap file. You are asked to replace thirteen 21 CRTs with 19 LCDs. Answer: B Question: 408 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes. which of the following measure is recommended to take? A. Wrong type of paper is being used for this printer. Answer: C Question: 407 There is something wrong with a customer??s computer. C. Spooler service needs to be restarted. The operating system is corrupt. D. D. Space reserved by the drive manufacturer for firmware. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. It is necessary to move the monitors to the storage room which is on the other side of the building. As an experienced technician. which of the following action will you take first? Page 84 of 193 . Which of the following is most probably the reason for that? A. Recycle the monitors after removing the capacitors for use in other monitors. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. As an experienced technician. The monitor has failed. B. Too many pages are being sent to the printer at one time. The worker remembers that he re-filled the paper tray as it was empty. It was printing normally the day before. A recovery partition put there by the manufacturer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. you ask the worker about any changes to the printer. The computer beeps at startup and no display shows on the screen. and checked the ink levels in the morning. D. Take personal safety into consideration. A potentially dangerous virus has been downloaded onto the system. What does the second partition most probably refer to? A. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. C. Which of the following is the primary reason for the smearing problem? A. B. Then it suddenly turns off followed by a series of beeps. The CPU has dislodged from its socket. The printer drivers need to be rolled back to a previous version. Answer: D Question: 409 There is a brief power outage during working hours. C. B.

Have the user check external drives for media. Standoffs C. but he has no idea how to get to the Services MMC Plug-in. B. C. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. such as Transmission Control Page 85 of 193 . Click Start>Run and then type in regedt32. Open Control Panel. UTP B. preventing an electronic short? A. Screws B. Coaxial D. Daughterboard D. Click Start>Run and then type in regedit.msc. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. you provide TWO solutions for him. C. Slot 1 B. D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Have the user power off for five minutes then restart the system. Click Start>Run and then type in services. As an experienced technician. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. thereby. Answer: B. Plenum C. Socket 370 D. Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. What are they? A. Socket A C. double click on the Services icon. Run a check disk operation on the hard drive. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. Boot into BIOS and check the hard drive status. open Administrative Tools. B.

it should be disabled for security reasons. A port number is a 16-bit unsigned integer. thus ranging from 0 to 65535. Socket 479 B. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. ZIF C. PCIe B. SSID D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). WPA C. As it will be advertised by default. LPGA D. SPGA Answer: B Question: 416 As an experienced network administrator. Failing hard drive Answer: D Question: 419 Page 86 of 193 . Under powered fan D. RADIUS B. System clock feature C. HTTPS B. What does it refer to? A. TELNET D. SATA C. They specify a source and destination port number in their packet headers. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. SMTP C. you are required to configure a WAP network. AGP D. Failed fan B. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A.

RJ-11 Page 87 of 193 . Hear what the customer has to say without interrupting if it will not take an excessive amount of time.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. RAM C. Which TWO of the following are components of the TCP/IP network configuration? A. You know that you need to plug the keyboard cable into a PS/2 port. DHCP Answer: B. IPX/SPX B. Under that circumstance. Socket 370 D. Socket A C. During your working hours. you immediately know what the problem is and even the solution after the client describes several symptoms. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A. NetBEUI D. DNS C. However. A. Internal cache memory D. Hard drive B. and it does not lose its data when power is removed. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. Slot 1 B. ROM Answer: A Question: 420 You are a network technician in a large company. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. the client keeps talking to you about all the other symptoms. As an experienced technician. D. a client calls you and states that there is something wrong with his computer. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. it is necessary to be familiar with the frequently-used network configurations. D Question: 423 You want to plug a keyboard into the back of a computer. Which style of port is the PS/2? A. what is the best practice for you to do? A. C.

As an experienced technician. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. after the cleaner left. B. DE9 C. Read/write head B. Controller B. The UPS is disconnected from the wall. The speaker wires were disconnected while cleaning. However. Recent provider upgrades have changed the wireless specification from 802. MAC filtering is preventing the computer from connecting to the network.11a to 802. The default printer is out of paper or offline. A new security update is available for download. one day. C. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. What might be of the problem? A. The wireless network card has been disabled by the hardware switch. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. the worker there hears a series of beeps coming from under the desk. B. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . C.11n. D. D. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. as opposed to being mounted on a daughter card? A. what is the most possible reason for that? A. CPU C. Sector D. Host adapter D. The wireless network is not properly configured. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. Platter C. However. DIN 5 D. their laptops fail to access the home wireless network and no network is available right now.

256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. Controller C. Optical drives Answer: C Page 89 of 193 . the printed materials coming from the printer seem to be fuzzy. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Drive interface B. capability of printing in different colors. Power cycle the printer. Replace all of the print cartridges. D. Hard disk D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Run an alignment page. CRT D. Solid-state drives D. A color inkjet printer is attached to a computer. RFI B. 128TB D. high quality of output. B. However. which one is most helpful to solve this problem? A. Send a test page to the printer. and ease of use. such as wireless communications. They are the most common type of computer printer for the general consumer due to their low cost. ESD C. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. Memory cards C. C. Refer to the following methods. Thumb drives B. 256GB B. 2TB C.

Cable management to avoid trip hazards B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. a client calls you and states that there is something wrong with his laptop. Under that circumstance.exe in the Windows directory.exe or regedt32. Replace the LCD inverter. However. Electrical safety with the extra network cables D. which acts as a conduit to transmit messages. Number of fans located in the room so system does not overheat C. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes. Thus. careless registry editing can cause irreversible damage. During your working hours. D. 360KB B. 2. Replace the video card inside the laptop. Import registry file D. If someone would like to build the same laboratory as yours. In your laboratory.44MB D. Save registry file C. Export registry file B. The display shows on the monitor other than the on the laptop. How to enable that? A. 1. 720KB C. what is your suggestion during laboratory building process? A. B. Make sure the OS has the latest video drivers installed. Thus. Make sure the laptop display is enabled. what is your first action to take so as to solve this problem? A. the switch and another fourteen wired personal computers form a graph with the topology of a star. It is still the same though you plug in an external monitor. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. C. The star topology reduces the chance of network failure by connecting all of the systems to a central node. performing backups of the registry before editing it is highly recommended. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . You notice that the system boots up but nothing displays on the laptop screen. there is a central switch available.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit.

Single-sided. and moving pictures. for example CDs. Error-correcting codes are used in computer data storage. Power does not need turned off before the device is inserted or removed. DC out C. Double-sided. C. The device can be swapped while still hot. double-layer DVD+R B. which TWO of the following are helpful to accomplish that? A. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. Ability to detect hardware incompatibilities and resolve them C. televisions. DVDs and in dynamic RAM. single-layer Blu-ray disc C. So as to enable the connection between an LCD monitor and a desktop. DC in. which one accurately represents the input and output. AC out B. Double-sided. and other devices. The device can be removed with power applied after the device is properly stopped in the operating system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Double-sided. AC out Answer: C Page 91 of 193 . AC in. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings. DC out D. Care must be taken when swapping the device because it can be hot to the touch. instrument panels. CGA B. Its uses include monitors for computers. respectively. Ability to detect and correct single bit errors in memory D. DVI Answer: B. Ability to use varying levels of voltage for power saving B. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. of power supplies and AC adapters? A. VGA C. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. images. AC in. flat panel used for electronically displaying information such as text. B. D. S-Video D. DC in. single-layer DVD-R D. immediately after powering down the system.

What are they? A. while Berg connectors are used with floppy drives. D. +12VDC F. The USB 2. 360Mbps C. -3. So.0 has three data rates.0Mbps. D. The technician will get back to them as soon as possible. +110VAC H.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. 10Mbps.5Mbps. Inform the customer that others are waiting. F Question: 444 A customer has purchased a laptop computer for half a year. Answer: A Question: 445 Which of the following statements about power supplies is true? A.) A. 16Mbps. you are responsible for fixing the problem. +3. Recently. SATA hard drives most often use the same type of power connector as PATA hard drives. +5VDC D. Ask the customer to check daily to see when it is completed. the customer is anxious to know when he might come back to pick up his computer. Give the customer an estimated time for repair based on the technician??s assessment. 400Mbps D. B. -110VAC Answer: A. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.3VDC C. 20Mbps. he takes the computer to the Repair Center and as a technician. but he has no idea what the problem is. 480Mbps B. there is something wrong with it.0Mbps. E. C. D. 2. -5VDC E. -12VDC G. Ask the customer when they would like to have the work completed. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. 1. 2. 12Mbps. Answer: D Question: 446 Page 92 of 193 . C. Molex connectors are used with PATA hard drives.3VDC B. B. C. 1. Before leaving the Repair Center. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe. What is the best answer to that? A.5Mbps.

LCD D. The associate mentions that each phosphor is on average only 0. Berg C. Under that circumstance. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. Dial-up modem D. HDMI C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. Scanner C.25mm away from the nearest phosphor of the same color. 2100 D. 2700 C. CRT B. Switch B. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. you are responsible for infrastructure design and global configuration changes. what is the overall speed of the new RAM as long as the required slots are available? A. What is the associate trying to describe? Page 93 of 193 . Your current job is to install a RAM upgrade into a personal computer. In your company. Projector Answer: C Question: 449 You work as an IT professional in an international company. A. 5300 B. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. AT system connector B. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. Molex D. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.

LCDs are preferred to CRTs because they can display a larger range of resolutions. B. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. such as: A. RJ-45 D. the maximum refresh rate allowed tends to increase. D. LCDs tend not to be as clear as CRTs. The refresh rate is normally expressed in MHz. D. LCDs require more power than CRTs. Laser printer B. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. As long as the graphics adapter can refresh the image at a particular rate. RJ-11 C. As you lower the resolution. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. Server C. Refresh rate D. C. which of the following might explain why? Page 94 of 193 . BNC B. Dot pitch C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The refresh rate is normally selected by using the controls on the front panel of the monitor. B. C. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. LCD monitor D. Answer: D Question: 453 Which statement about LCDs is most accurate? A. the attached monitor can accommodate that refresh rate. Resolution B. with regard to LCDs. UPS is not applicable to which of the following utility as it consumes too much power? A. depending on the topology. The concept of refresh rate has no meaning.

Higher data integrity B. SCSI drive with properly terminated ends C. SVGA B. SATA hard drive with a rubber gasket B. You have the refresh rate set too high. C Question: 458 Which video technology has a resolution of 1280??1024? A. Page 95 of 193 . B. C. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. Which TWO of the following are most probably the reasons for that? A. such as QXGA. You are using a CRT with a single fixed resolution. SXGA C. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. The graphics adapter does not have enough memory installed. Memory chip Answer: B. Both the horizontal and vertical components of the resolution have been quadrupled. Hard drive C. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. Refer to the following options. Built-in encryption standards C. a client calls you and complains that his lately-purchased desktop computer is making loud noise. which one is a feature of it? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. CPU B. Solid state hard drive D. refer to? A. thus easily replacing it in most applications. WSXGA D. During your working hours. Cooling fan D. Lack of drive heads and platters D. An SSD emulates a hard disk drive interface. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. The video display unit does not have enough memory installed. D.

The ratio of luminance between two adjacent pixels D. you are responsible for infrastructure design and global configuration changes. Use the checkdisk utility. Email the users about the update. Answer: D Question: 461 You are a network technician in a joint venture. The technology is faster.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. C. You notice that the light of the hard drive flashes constantly. VGA B. During your working hours. As it is necessary to restart the work stations at lunchtime. B. C. which of the following is the most appropriate way to inform the users about the update? A. Composite Answer: C Question: 465 Page 96 of 193 . A term that was used with CRTs but has no meaning with LCDs C. Answer: A. Use the drive compression utility. Use restore point to roll back the computer to a previous date. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. Post notices around the building. Use the defragment utility. C Question: 462 What is contrast ratio? A. D. The ratio of luminance between the darkest and lightest colors that can be displayed B. DVI C. C. D. D. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. In your company. B. Which TWO of the following methods will be helpful to enhance the performance? A. The resolution is cut to one fourth. Install the update without notice. Both the horizontal and vertical components of the resolution have been doubled. It is still the same after several reboots. The present task for you is to perform a mandatory update on the users' network. HDMI D. Stop the mandatory update. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page.

how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. B. IDE drive Page 97 of 193 . Speak slowly. C. With a DVI-I cable B. Solid state drives are slower. Repeat the steps multiple times so that the user can understand the computer terms. more reliable. more reliable. Malicious software attached to an incoming email B. D. Listen and ask questions using non-technical terms. and require less power. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. not to mention the technical terms. Under that circumstance. worms. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. B. which includes computer viruses. D. and require less power. Solid state drives are slower. Malicious software that monitors Internet surfing habits C. more reliable. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. trojan horses. C. D. more reliable. and require more power. Which of the following description about the Trojan horse is the most appropriate? A. Solid state drives are faster. Advise the user to not do anything else.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. Malicious software attached to another piece of software D. until the technician can arrive and work on the computer themselves. What is the correct answer? A. crimeware and other malicious and unwanted software. Answer: B Question: 469 You are an experienced network engineer in your company. and require more power. You wouldn't interconnect those two interfaces. Solid state drives are faster.

B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. and a router transmits data directly to the device. Liquid cooling systems are less efficient than the traditional heatsink technology. C. Format the hard drive. B. you are asked to upgrade an operating system on customer's computer. Flash drive D. where a router interconnects one or more networks. Backup the hard drive. D. Partition the hard drive. and a switch transmits data directly to the device. where a router interconnects devices on a network. 20 D. Liquid cooling systems are more effective at cooling the processor. Answer: C Question: 473 As an experienced technician. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. you are responsible for Technical Support in your company. B. D. A switch interconnects one or more networks. SATA drive Answer: C Question: 470 Refer to the following statements. 23 C. Answer: C Page 98 of 193 . 21 B. 80 Answer: D Question: 472 As an experienced Network Engineer. you should be familiar with the knowledge about switches and routers. Refer to the following descriptions. Answer: A Question: 471 As an experienced network administrator. USB hard drive C. C. Liquid cooling systems are less effective at cooling the processor. A switch broadcasts all data packets that are sent on the network. Which one most appropriately describes the differences between them? A. Which port will you block so as to prevent Internet access? A. Update the device drivers. A switch interconnects devices on the same network to be able to communicate. D. C. A router broadcasts all data packets that are sent on the network. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. What is the best course of action to take prior to that? A.

Windows Key + D D. Malicious code that can propagate itself to different host files B. True B. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. Port 25 is setup for port forwarding. Ctrl + Alt + Esc B. B. Ctrl + Alt + L C. Port 25 has been opened. Wireless channel used Answer: A Question: 476 Refer to the following statements. What does the SSID on a wireless network demonstrate? A. Component services D. System Information C. you should be familiar with the following key commands. Which tool would be suitable? A. Disk Management Answer: A Question: 475 Refer to the following options. Security key used D. Which one most appropriately describes a virus? A. False Answer: A Question: 478 As an experienced Network Engineer. A program that is used to track user information for commercial reasons C. A. Page 99 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. Device Manager B. Broadcast name B. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A. A malicious program that spreads itself in a system without the need of a host D. Encryption type C. Which one is able to lock a workstation? A.

He is asking you what it means. BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. SATA B. Which ne is the most effective authentication technology? A. Dual-layer DVD B. Username and password B. D. A customer would like to install a hard drive with no movable parts inside. PATA C. you are familiar with the functions of the following devices. Which one provides a capacity as large as 4. Answer: B Question: 482 As an experienced technician. Smart card D. Refer to the following drive types. Which one would write data in the term of burning an image to the media? A. Which one will you recommend? A. FDD Answer: B Question: 484 Refer to the following media types. Answer: A Question: 480 Refer to following authentication technologies. Solid state Answer: D Question: 483 As an experienced network engineer. HDD D. Solid state B. The hard drive is set to pre-format conditions. The hard drive has been reformatted. Data has been backed up. D.7GB? A. Biometrics C. Data has been restored. Port 25 is no longer being used. IDE D. you are responsible for Technical Support at certways. Optical C. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. B. Port 25 is running at full duplex. Blu-Ray disk Page 100 of 193 . What is the correct answer? A.

S-Video C. CCD barcode reader D. What kind of device could read fonts by the reflection of white spaces between black bars? A. IR keyboard B. you are familiar with the following devices. My Network Places C. What is the correct answer? A. Auto Alignment C. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Laser barcode reader C. Task Bar Page 101 of 193 . what setting he can use to remove discoloration due to magnetism. Floppy disk Answer: C Question: 485 As an experienced network administrator. My Computer D. Resolution B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. DVI D. Where allows you to view that? A. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. VGA Answer: A Question: 487 As an experienced technician. Control Panel B. Task Manager B. Single-layer DVD D. HDMI B. Where allows you to view that? A. you are responsible for Technical Support in your company. Degauss D. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives.

800Mbps B. biometric authentication is able to prevent access to a device. Verbal recognition Answer: A Question: 493 As an experienced technician. As a security feature. which one is transferred over RG-6 media? A. Dial-up B.0 C.0 interface? A. Which one provides the fastest speed? A. DSL C. Satellite D. you should be familiar with different authentication technologies. Dial-up C. Smart key D. USB 2. Password C. Wireless B. Satellite D. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. Fingerprint scan B. Start Menu D. What is the maximum transmission rate with regards to the USB 2. USB 1.1 B. Which of the following demonstrates this feature? A. 480Mbps Page 102 of 193 . Cable Answer: B Question: 492 As an experienced Network Engineer. you are familiar with the following kinds of interfaces. IEEE 1394b Answer: D Question: 494 Refer to the following options. Cable Answer: D Question: 491 Refer to the following types of network connections. Generally speaking. IEEE 1394a D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Which one will use an analog signal? A.

where is available for a technician to find cardbus interfaces? A. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. 15 meters (49 feet) C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. PDAs D. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. 7 meters (23 feet) D. Optical DVD-RW drive D. Which one might have a particularly dangerous electrical charge once it is exposed? A. What will a technician recommend as the maximum cable length to accomplish that? A. CRT monitor C. 5 meters (16 feet) B. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. Right click on My Computer > Properties > Network Identification Tab C. Cell phones B. What is the suitable course of action to take? A. 400Mbps D. Right click on My Computer > Properties > Computer Name Tab B. Laptop LCD screen B. Control Panel > System Applet > Properties > Computer Name Tab D. What is the fastest way to accomplish that? A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . Notebooks C.

Answer: B Page 104 of 193 . What could be the source of this problem MOST likely? A. numbers appear on the screen. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. Intel Pentium 4 Extreme Edition D. The NumLock option is enabled. A user claims that when he presses certain letter keys on his laptop. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. Windows XP Professional D. B. The StickyKeys option is enabled. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. The two devices both apply the IEEE 1394b standard. Windows Vista Business B. D. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. Which one has a security feature of User Account Control (UAC)? A. 9-pin male to male C. The following are 32-bit processors. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 6-pin male to 4-pin female B. Windows Server 2003 C. Intel Itanium B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. The FilterKeys option is enabled. you are familiar with the components of a computer. What is the appropriate cable to choose in this situation? A. Intel Pentium M C. The ToggleKeys option is enabled. 6-pin male to male D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. Which one provides a 64-bit capability? A.

Older ATX power supplies are no longer available. Cable D. Newer ATX power supplies are 20/24 pin compatible. Between the CPU and RAM B. SDRAM C. DSL C. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. On the southbridge chip D. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. D. Print queue C. C. Print test page B. Which type must be in pairs when it is in use? A. which of these statements are doing the best? A. DDR2 B. which of the following will show the list? A. In the process of data transmission. In explaining why it is possible to fix the issue like this. you are familiar with the following kinds of network medi a. you are familiar with the following types of memory. B. Older ATX power supplies have a separate P4 connector. the computer is up and works normally.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. Answer: B Question: 505 As an experienced network engineer. Then the cable is plugged in. RDRAM Page 105 of 193 . On the CPU Answer: D Question: 508 As a nice network engineer. finally. SODIMM D. Printer properties D. which kind of media would apply the pulses of light? A. On the front side bus C. Fiber B. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. Newer ATX power supplies do not use pins 21 through 24.

Compliance in the workplace C. Using maximum input voltage C.A.11a B. 802.11n C. 802. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. Refer to the following security elements. Which one effectively manages data sensitivity? A. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. Which option is this example demonstrating? A. the employees sign this memo and carry out these new procedures. analysis and reporting technology (S. What is your reply? A. Plenum B. Which types of cable could release the minimum amount of toxic fumes? A. Thereafter. UTP Answer: A Question: 510 As a nice network engineer. Cultural Sensitivity Page 106 of 193 . Self monitoring. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company. 802. all documents are to be labeled. Using maximum resistance B. Non-plenum D.T) D.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop.11b D.R. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. STP C. and he notices documents in a file cabinet unmarked. however. you are familiar with the following wireless types. Henry is handling some sensitive documents. Which is the suitable one? A.M.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. According to the policy of the company. Dealing appropriately with confidential materials B. 801. Using maximum output wattage D. even those non-sensitive documents.

sound cards. Ask to get an interpreter to assist in the language barrier. C. Type I B. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. -600VDC C. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. A. which of the following is the BEST course of action to solve the problem? A. chkdsk B. and so on? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. +600VDC B. D. Get a language to language conversion dictionary to help understand what is being said. Type III D. True Page 107 of 193 . Type II C. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. +6000VDC D. fdisk C. Classification Answer: D Question: 514 In computing. B. Exceptions C. A. If there is a language barrier between you and your customer. Inform the client the service must be rescheduled with a different technician. Restate the issues to the customer for validation. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. format D. Unclassified D.

Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. Bluetooth D. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. DIMM C. Safe Mode B. DRAM B. Default gateway D. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A. DNS server Answer: A. Which of the following allows for the rolling back of the system to a previous state before the installation? A.11 B. UTP CAT-5e C. Debugging Mode C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. IP address B. Last Known Good Configuration D.) A. After the installation. It is still the same though you uninstalled the program. UTP CAT-5 B. SIMM D. UTP Answer: C Question: 520 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes. the computer experiences stop errors. In your company. You are asked to install a program for a laptop. RIMM Page 108 of 193 .1x C. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. UTP CAT-6 D. Subnet mask C. 802. 802.

A. This type of security is an example of which of the following? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Motherboard B. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. True B. Physical barriers C. Authentication B. Biometrics D. Default systems administrator account C. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. Access control B. in some cases up to 128GB of RAM can be supported. Hard drive D. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Ordinary user account B. Temporary user account D. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. more than 4GB of RAM. Integrity C. Softening Answer: C Question: 527 Page 109 of 193 . Adapter card C. Access control D.

DoS B.DOC B. you are responsible for Technical Support in your company. True B. which is used to control access to a broadcasted wireless network by your supplied key? A. MAC B. SSID Answer: B Question: 532 You are a worker in an international cooperation. . and CD media. you are sure that the computers are Page 110 of 193 . Refer to the following options.TXT D. NAT D. Logic bomb D. As there are too many tasks for you to do.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. . Social engineering Answer: A Question: 531 As an experienced technician. Before leaving the office. Worm C. .SCR C.XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. Graphics card D. . A. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. DVD media. Sound card C. you fail to accomplish them within working hours. WEP C. so you left the computers overnight in the office so as to accomplish the tasks. False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. TV tuner card B.

and properly shuts down the computer. but it only lasts about half an hour. you are asked to solve this problem.255.255. True B. If there is an extended power outage. A. B. D.0. Which type of attack uses more than one computer to attack the victim? A.0 for Class A. NNTP C. you must be aware of all types of attacks that can occur and plan for them. Have employees shut down their computers before they leave and perform the calculation during their down time. C.0 for Class C. True B. which of the following suggestion will be most helpful to avoid the damage to the system? A. 255. False Answer: A Question: 536 The three default subnet masks are 255. DDoS C. A. Have an employee work nights to perform the shut down. Worm D. DoS B.0.255. HTTP B. Setup a hot site for the office so all data will be backed up. Although the projector is connected to his laptop and it is turned on. Answer: B Question: 533 As the security administrator for your organization. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. What will you do to send the display to the projector? Page 111 of 193 .0. closes programs. Install software that saves work. there is no display showing on the screen. and 255.0 for class B. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. SMTP D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS. As an experienced technician.

D. DDR3-16000 D. DDR-2000 B.168. PC2100 C. True B. 192.0. 802. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. which one is most possibly assigned by it? A.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. Press F1 to shift display to the projector. Answer: A Question: 538 Refer to the following memory modules.11a C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.16. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A. which one transfers at the highest rate? A.11n D. Take the following addresses into consideration. A.25 D.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A. Use appropriate function toggle key to switch display mode. the system will auto-select the projector on restart. 10.254. C. 802.15 C. DDR400 D. PC3-2000 Page 112 of 193 .0. DDR3-2000 C.1.15 B. Reboot the computer.0. B.0. Go into Device Manager and enable the projector. 172. 802. 802. 169.11b B. DDR333 B.

A dual core CPU has two separate processing units. A. Fiber C. True B. telnet B. A. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. False Answer: A Question: 544 Which of the following collects.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). such as Windows XP Home. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. Coaxial D. False Answer: A Question: 546 Refer to the following cable types. Indexing D. voice recognition and fingerprint reader are forms of biometric authentication. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. ipconfig Answer: B Question: 548 Optical recognition. True B. Windows 2000 Professional and Windows XP Media Center Edition. msconfig D. which one is applicable in a 10BaseT network? A. UTP B. Defrag B. parses. Page 113 of 193 . ping C. Scandisk C. ThinNet Answer: A Question: 547 As an experienced network administrator.

you are responsible for Technical Support in an international company. Up to 16GB B. Up to 1024GB C. C. True B. you need to limit the amount of programs on startup. Blu-Ray C. Configuration Utility D. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. Task scheduler B. Include all the refresh rates that were tested. D. Tape B. In a process of troubleshooting. You would like to change the refresh rate on the display. Include the method that was used to access the display properties to change the refresh rate. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Which of the following is the best information to document during this procedure? A. Floppy D. Event Viewer C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Refer to the following features. Include the previous refresh rate and the new refresh rate applied. Which tool shall you use? A. Up to 2048GB Answer: D Question: 552 As an experienced technician. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. Up to 32GB D. B. Include the color resolution the user requested as well as the refresh rate. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A.

from which the printouts are of poor quality. Cycle the printer's power. Answer: D Question: 556 You are a technical adviser in an international company. The airflow is blocked. you are asked to install a printer in the office of the Administrative Department. Print a test page. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. What is most probably the reason for that? A. You talk with the customer for more information and review some examples of the printout. Change the paper. you receive a call for assistance from a customer. Perform a self-test page. D. Insufficient memory for the OS B. A customer emails to report that he receives a boot error message "OS not found". Basic Disk Partitions D. The customer states that he is experiencing excessive heat in a laptop. If the BIOS is current C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The boot order in the BIOS B. What is the last course of action to take during the installation process? A. Remote Desktop B. What should be checked in this situation? A. you are responsible for Technical Support at certways. During your working hours. Clean the toner cartridge. C. What is the next course of action you should take? A. Excessive internal display brightness is set. Replace the fuser. Answer: C Page 115 of 193 . D. Answer: C Question: 557 As an experienced network administrator. D. C. Joining a domain Answer: D Question: 554 As an experienced technician. you are sent out to troubleshoot a laser printer. B. Simple File Sharing C. If Plug and Play is enabled D. Reboot the computer. Print a test page. C. The processor is improperly seated due to bent pins.

B. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. Which of the following courses of action will most probably fix the problem? A. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are. you are responsible for Technical Support at certways. D. Which one correctly describes the maximum length of a parallel ATA cable? A. Specify a separator page. SMTP C. C. HTTPS B. Configure the Display Settings in Device Manager. 22 inches (55cm) C. thus ranging from 0 to 65535. D. FTP Answer: D Question: 559 As an experienced technician. B. How to reply? (Choose three.) A. C Question: 562 Page 116 of 193 . A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. C. 24 inches (60cm) B. 16 inches (40cm) D. Change to a lower resolution. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. Answer: B Question: 560 Refer to the following options. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). They specify a source and destination port number in their packet headers. B. Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Set printing defaults. Configure the Display Settings on the monitor. Spool print jobs and start print jobs immediately. Have the user demagnetize and restart the monitor. A port number is a 16-bit unsigned integer. Delete ports. TELNET D. you are responsible for Technical Support in your company.

B. Answer: C. C. C. Answer: A Question: 566 As an experienced Network Engineer. Smart card reader B. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. C. you should be familiar with the knowledge about the following printer types. you are responsible for infrastructure design and global configuration changes. Reboot the computer. An angry customer calls to complain that a supposedly-repaired problem is occurring again. The customer also tried power cycling the network laser printer. B. A. Use the Security Center Control Panel Applet to secure resources on the shared system. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Answer: C Question: 563 So as to make sure the security of each user's data. which course of action will you recommend the customer to take first? A. Biometric fingerprint reader D. D. Restart the spooler service. Purchase a new USB cable. Use NTFS security to secure the data files. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. What is the best response in this situation? A. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Add multiple users in the Control Panel User Account applet. Access the print queue and pause all print jobs. Inform the customer that the technician is only trying to help. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. B. Hand recognition software Answer: C Question: 565 As an experienced technician. Allow the customer to continue uninterrupted and remain silent until a response is requested. you are responsible for Technical Support at certways. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 . D. Portable face recognition reader C. D. what should a technician configure on a shared Windows XP Professional system? (Choose two). As an experienced technician. D Question: 564 As an experienced network administrator.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly.

RADIUS B. it should be disabled for security reasons. Refer to the following types of CPU. D Question: 569 As an experienced network administrator. Pentium III Answer: B Question: 571 Page 118 of 193 . One of the trainees is asking you what is able to be upgraded on a laser printer. RAM D. Vents for blockage B. What will you check first in this situation? A. Itanium D. As it will be advertised by default. Athlon C. Xeon B. you are responsible for Technical Support at certways. WPA C. Impact C. SSID D. Ink dispersion Answer: A Question: 567 As an experienced technician. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. Which one can be used with the motherboard? A. Hard drive Answer: C. Laser B. How to reply? (Choose two). What does it refer to? A. Fuser assembly B. CPU seating C. you are responsible for Technical Support in your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Ribbon cable seating Answer: A Question: 568 As an experienced technician. you are required to configure a WAP network. A. Corona wire C. You are asked to troubleshoot a workstation which turns off after long term operation. Hyperthreading settings D. Thermal D.

Answer: B Page 119 of 193 . you are asked to install a program which requires a security dongle. B. The memory is defective. LPR D. HTTP Answer: B. Replace the side panels with mesh wires. A. There are not enough fans.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. B. the program fails to work properly. C. Which two are valid for network printing? (Choose two). A. The software is not supported by the operating system. you receive a call for assistance from a customer during your working hours. Answer: A. Install round IDE cabling. What is most probably the reason for that? A. C. D. Answer: C Question: 573 Refer to the following printing protocols. B. However. One or more fans are inoperable. The hardware dongle was not installed. D. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. What is the best course of action to take so as to accomplish that? A. FTP B. Device Manager > Network adapters > Properties > Driver tab D. C. He reports that his computer is overheating. D. Remove unneeded fans. The software was installed incorrectly. My Network Places > Tools > Drivers > Update Driver C. The operating system does not support security dongles. The processor is too fast. the fans are not obstructed and the components or heatsinks have no dust. Which of the following correctly describes the path to accomplish that? A. RAW C. C Question: 574 As an experienced technician. Control Panel > Network Connections > Tools > Drivers B. What are most probably the two reasons for causing overheating? (Choose two). However. D Question: 575 As an experienced certways technician. Install a liquid cooling solution.

Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. True negative C. SATA C. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. What is the most dangerous error type during the configuration of biometric devices? A. True positive B. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Problem analysis C. Root cause analysis D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Ink jet B. you should be familiar with the knowledge about the following printer types. PCIe B. AGP D. D. Laser C. Issue prevention B. Answer: B Page 120 of 193 . Which one prints with a carbon film or inked ribbon? A. Degauss the display and drives. B. Defragment the hard drive weekly. C. False negative D. Clean out the dirt with a damp rag. Impact D. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. Clean out the dust with compressed air.

Radio frequency interference B. Impact Answer: D Page 121 of 193 . DDR3 C. Electromagnetic interference D. you should be familiar with the knowledge about the following printer types. DDR2 D. Fiber D. Satellite Answer: D Question: 584 Refer to the following options.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. What must you consider during that process? A. High voltage discharge C. you are responsible for Technical Support at certways. C. How to get a better understanding of his issue? A. B. DDR B. Thermal D. Inkjet C. Cable C. D. Which one will stamp the ink onto the paper? A. Answer: B Question: 583 Refer to the following options. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Ask open-ended questions to gather the symptoms. and then confirm the findings with the customer. A client brings a personal computer to your office to have it repaired. You are going to open and work on a CRT monitor. Begin running diagnostic software and confirm findings with another technician. SDRAM Answer: A Question: 585 As an experienced Network Engineer. you are responsible for Technical Support at certways. Which one would have the highest latency? A. Laser B. Get the customer contact information. run diagnostic tests. DSL B. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. Which one has the speed of PC2700? A.

you should be familiar with the knowledge about the following printer types. Remove the hard drive and destroy it. How to reply? A. Which one is the most secure? A. Refer to the following options. Hibernate. Inkjet D. SATA B. C. One of the trainees is asking you which technology supports the maximum cable length between devices.1/2. Answer: D Page 122 of 193 . Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A.g. Send packets to other network devices on the LAN instructing then to enter a low power state (e. ct23P#h~ Answer: D Question: 589 As an experienced technician. C. CompTIA558475 D. Off). Laser C. rw2%HN B. B. B. Which one would require special paper to print? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer.0 D. USB 1. Resume from a low power state when it receives a network packet telling it to do so. Remove the memory and destroy it. Thermal B. D. Collect all packets that are sent to any device on the LAN. IEEE 1394 C. D. Run a large magnet over the top of the hard drive several times. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. Reformat the hard drive to a clean state using the format command. Answer: C Question: 588 Refer to the following passwords. SR1234ct C. Send broadcast packets over the LAN to all computers simultaneously. you are responsible for Technical Support in your company.

Was any hardware installed since it last worked? Answer: B. Allow the operating system to assigns dates so that user data files are backed up. One of the trainees in your company is asking you what would be two benefits from an active cooling system. Answer: B. Allow the operating system to be backed up with immunity to virus activity. Were there any new software updates done? C. C. Track the process of the incident. C Question: 594 As an experienced Network Engineer. How to reply? (Choose two). D. D. Establish a theory of probable cause. Allow the operating system to be rolled back to a previous point in time. Identify the problem. and outcomes. Answer: C Question: 595 As an experienced technician. A. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). Increased performance Page 123 of 193 . Select the appropriate priority level for the issue. D. you are responsible for Technical Support. B. you receive a call for assistance from a customer during your working hours. B. Answer: D Question: 592 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Document findings. Which of the following statements most appropriately describes System Restore? A. Verify full system functionality. Allow all data on the hard drive to be rolled back to a previous point in time. A. C. you should be familiar with the definitions of System Restore. Utilize less memory B. Has the monitor been replaced recently? B. actions. Increased network speed C. The customer reports that his computer fails to boot completely and it keeps rebooting. Identify common issues among multiple users. B. Compose a record which allows user authentication. C. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. Longer chip life D. Are you sure the power button is not stuck? D.

C. Answer: B Question: 599 As an experienced technician. What is an effective solution to resolve this problem? A. Floppy drive C. You have successfully installed a free antivirus solution. Boot to the recovery console D. However. A. sysprep C. no display is appearing after he restarts his computer. How to reply? (Choose two). USB drive D. D Question: 596 As an experienced technician. B. You are asked to troubleshoot this problem. Boot with repair disk C. However. you are responsible for infrastructure design and global configuration changes. Safe mode B. telnet B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. you are responsible for Technical Support in your company. Safe mode with command prompt Answer: A Question: 597 As an experienced technician. regedit Answer: B Question: 600 Page 124 of 193 . One of your colleagues has installed a new graphics driver recently. You would like to configure a Windows installation for imaging multiple computers. Which of the following is able to accomplish that? A. DVD-ROM Answer: C. CD-ROM B. fdisk D. Which one will most effectively troubleshoot the problem? A. D. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. Update the Antivirus definitions. Refer to the following boot options. you are responsible for Technical Support at certways. Disable antivirus protection notification within Security Center. you are responsible for Technical Support at certways. it is reported that there is no antivirus software protecting the Windows system currently. Install the Microsoft Malicious Software removal tool. Disable the antivirus logging in the Event Viewer. D Question: 598 As an experienced network administrator.

53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. Clean each component with an approved cleaning solution. 25GB. AM/FM radio B. D. B. C.7GB. Which one would be usually associated with unencrypted web traffic? A. 9GB. A. Bluetooth headset C. 4. C. 80 C. Large screen television D. What is the best solution to resolve this problem? Page 125 of 193 . Which one will most probably interfere with a wireless certways network? A. you are responsible for Technical Support at certways. D. Cordless telephone Answer: D Question: 605 As an experienced technician. False Answer: A Question: 604 Refer to the following devices. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. Archive old drivers. 650MB. 443 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. 110 B. You notice that a CRT monitor is displaying patches of distortion when it is in use. Perform a disk defrag. True B. Check the HCL. B.

Connect to it through a TCP/IP port. you receive a call for assistance from a customer during your working hours. Connect to it through a computer share. Connect to it through a USB or IEEE 1394 cable. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. the server will be back up. D. We will have it back up within the hour. Replace the display adaptor. Reformat the hard drive to a clean state using the format command. Run FDISK on the hard drive. C. We have identified the problem and we will have it back up as soon as possible. Reload the driver for the monitor. He reports that he would like to purchase UPSs for all workstations. C. you are responsible for infrastructure design and global configuration changes. Connect to it via an ad-hoc wireless connection. D. C. The amount of space available at each workstation to place the UPS Page 126 of 193 . B. Answer: C Question: 607 As an experienced network administrator. Pass all computer components near a large magnet. Power cycle the computer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A particular user calls to ask exactly how long the system will be down. B. You are sure that there is something wrong with the on-board NIC. He has to make sure that there is no original hard drive data on the old computer before selling it. Hardware and software are not exact sciences. D. I am not the server technician so please do not take a bad tone with me. The file server was experiencing an expected outage early in the morning. B. Answer: B Question: 608 As an experienced technician. you are responsible for Technical Support at certways. B. You would like to connect a printer with an integrated NIC to a Local Area Network. Degauss the monitor. D. Is your work solely depending on the server? Try to not be upset because before you know it. Amount of time necessary for the UPS to run in a power outage B. We believe the problem is the network interface card. What is the most effective method to install the printer on multiple computers? A. Erase the hard drive using a disk wiping program. What is an appropriate response in this situation? A. Which of the following courses of actions will ensure that? A. He would like to sell his old computer over the Internet. There is no way to tell how long this will take. C. Answer: D Question: 609 As an experienced technician. Answer: B Question: 606 A certways user has recently purchased a new computer.

D.87. C. Inform the user every step that was performed throughout the entire troubleshooting process. What is an appropriate action to take in this situation? A. B.32. a coworker keeps on interrupting the user with an unrelated problem. B. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. A.167. 129. Verify full system functionality and implement preventative measures. B. Which one can only support one device per port? Page 127 of 193 . The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. Answer: A. 190. and outcomes. Which one belongs to class A? A.120. Answer: D Question: 612 Refer to the following devices. D. Hard disk D.) A. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Document the system findings. While the user is explaining the issue.65 C. C.34. 107.45.21.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. Sound card Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. B Question: 614 Refer to the following interfaces. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. NIC B. Which three are valid boot devices? (Choose three.165 D. 198. actions. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. The physical footprint of the UPS D.207. DVD-ROM C.120 B. Inform the user that the computer may not function as it did before the problem occurred.

Which two can be used to change a local workstation password? (Choose two). D. Bluetooth Answer: A Question: 615 As an experienced technician. SCSI C. you are responsible for Technical Support in your company.1 D. RS-232 B. Socket A C. The user accidentally deleted the files. A. The user saved the files to a different location. you should be familiar with the knowledge about the following Windows XP Control Panel applets. Security Center B. WPA key D. WEP key B. The user selected an alternate hardware profile. Slot 1 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. MAC filtering Answer: B Question: 616 As an experienced Network Engineer. Socket 370 D. you are responsible for Technical Support at certways. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty. What is most probably the reason for that? A. Accessibility Options Answer: B. Socket 478 Answer: B Question: 619 Page 128 of 193 . The local user profile is corrupt. One of the trainees is asking you what would be assigned to broadcast on a wireless network. How to respond? A. C Question: 617 As an experienced technician. B. Administrative Tools D. SSID C. User Accounts C. USB 1. C. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A.

How to reply? A. PCIe C. Due to condensation within the lower tray assembly. 128GB D. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. The process of removal is so complex that only those certified for repair should attempt to resolve. The situation was caused by irresponsible users that spilled coffee in the bottom tray. B. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. D. 8GB B. the functionality of the rollers was impaired and therefore ceased to transfer properly. AGP B. Which one is able to support the fastest video card? A. PCMCIA Answer: B Question: 622 As an experienced technician. Standard TCP/IP port B. Answer: A Question: 623 As an experienced technician. Which one would be commonly used in this case? A. Ask the user to move so the technician can check the computer for problems. Parallel port C. you are responsible for Technical Support in your company. Refer to the following ports. The customer requests you to explain the cause of the problem after you fixed the problem. 4GB C. B. What is the most appropriate response? A. Serial port Answer: A Question: 621 Refer to the following slots. Ask the user to explain the problem and listen without interrupting the user. ISA D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. you are sent out to fix a printer problem. The paper jam was caused by moisture in the paper tray. C. 2GB Page 129 of 193 . Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. Ask the user's coworker to confirm what the user said and verify there is a problem. D. C. USB port D.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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CompTIA A+ Essentials CompTIA 220-701

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916

C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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CompTIA A+ Essentials CompTIA 220-701

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916

As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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document the situation and Inform management that the customers behavior was undesirable. Answer: A Question: 641 As an experienced technician. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. The print spooler service needs to be restarted on the client computer. D. Which of the following descriptions most appropriately describes how it functions? A. C. Toner sticks to photoconductive areas on a drum. 52x Answer: D Question: 640 As an experienced certways technician. 48x B. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. Upon closure. 24x C. Make sure the customer is aware that the current service level agreement allows for an eight hour response. document the situation and inform the manager that the customer was not happy with the response time. Nobody else is experiencing the same problem and they all can print to the color printer. The DHCP service needs to be restarted on the client computer. B. However. The customer's permissions have changed and needs to be an administrator to print color. B. B. he can only print to the black and white printer now. Small wires impact and squeeze ink from a ribbon. You immediately respond to the dispatch. Empathize with the customer then focus on completing the task in an expedited manner. you are sent out to resolve an issue for a customer. D. The printer address has changed and the customer needs to remap their printer. you are responsible for Technical Support at certways. What is most probably the reason for the customer's problem? A. However. D. Heat from the printhead boils a water-based ink. He could print to the color network printer before. Upon closure. What is the best practice you will take to resolve the issue in this situation? A. Heat from the printhead transfers an image onto the paper. Answer: C Page 133 of 193 . 32x D. C. C. A customer emails to report that he cannot print to a color network printer anymore. Focus on completing the task in an expedited manner. the customer is extremely annoyed about the response time as it takes four hours for a response. you should know how a thermal transfer printer functions.

15. C.1. It keeps the new CPU from falling out of the socket. 176. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased. D. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. Not enough free space on the hard drive D.1. Which one is private and cannot be routed on the Internet? A. Which one should a technician add to a certways network so as to support full-duplex communications? A. The monitor needs to be replaced with a newer model. It prevents theft by covering the values written on the CPU. Switch C. Graphics card jumpers need to be reconfigured. It prevents voltage from shorting out the CPU. Limited amount of memory for the display adapter B. It assists in keeping the CPU cool.23 B. A CPU is clocked four times faster than a normal unit. A CPU has four integrated processing units. 192. B.3 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. B. One of the trainees is asking you what the tube of paste coming with the CPU is used for. Answer: D Question: 643 Refer to the following devices. What is most probably the reason for that? A. Which of the following correctly describes the paste? A.1. Firewall D.1. C. You are working on an older machine right now. you are responsible for Technical Support at certways.9.16 C. Answer: D Page 134 of 193 . 8.7 Answer: B Question: 645 As an experienced technician. A CPU has twice the cache of a dual core processor. 206.168. A CPU requires memory to be installed four units at a time.1. D. Modem B. C.

Provide remote assistance to users. What is the best course of action to resolve this problem? A. Calibrate the touch screen. Answer: B Question: 649 Refer to the following options. The ink carriage might move. The print fuser will be hot. C. Replace the mouse. D. B. The print spooler can catch any loose clothing. Reinstall the mouse drivers. A UPS C. Secure communications with websites. Prevent unauthorized login attempts. you are responsible for Technical Support at certways. Nonmetallic tools Answer: A Question: 650 As an experienced technician. Unplug the laptop D. What does the SSL technology accomplish? A. Encrypt the contents of a hard disk. Replace the touch screen. Disable plug and play in the BIOS. As the printer is in production. you are responsible for Technical Support in an international company. The laser will be hot. which of the following courses of actions will you take first? A. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. C. You notice that a laser jet printer is jamming. What is a security concern that should be taken into consideration prior to repairing the printer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. Page 135 of 193 . A customer emails to report that while pointing to the screen. the mouse icon will not move to the exact location on a tablet PC. B. A wrist strap B. B. D. B. Answer: C Question: 648 As an experienced technician. C. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. So as to resolve the problem. Install Windows Updates. you have to have it repaired without hesitation and make it back to work immediately. you should be familiar with the knowledge about SSL technology. D.

Control Panel>Services B. B. you are responsible for Technical Support at certways. Display Settings>Resolution C. D. Upgrade the device drivers for both components.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Install a wireless PCMCIA card. you are responsible for infrastructure design and global configuration changes. D. Update the firmware in LAN adapter. What is an appropriate action to take in this situation? A.11g network connectivity to a laptop computer? A. Create two hardware profiles. DNS B. ISDN Answer: B Question: 656 Page 136 of 193 . Safe Mode D. Display Settings>Advanced Settings D. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. B. D. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. However. Install a Bluetooth USB adapter. Activate infrared ports in the BIOS. either or both devices will not function in some cases. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Which one will prevent particular devices from accessing a SOHO network? A. Answer: C Question: 652 As an experienced network administrator. C. C. Install additional ribbon cables. Clear any removable disks from all drives and start-up PC. Remove any incompatible hardware. Either device will function properly only when the other is disconnected. Upgrade the power supply. MAC filtering C. enable one of the new devices in each profile. Answer: D Question: 655 Refer to the following options. Answer: B Question: 654 As an experienced technician.

How to reply? A. MMX technology C. DDR2 RAM B. IEEE 1394 D. Fiber optic C. Coaxial C. Fiber optic D. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. you are responsible for infrastructure design and global configuration changes. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. Coaxial B. Sector D. Which one will have an RJ-45 connector? A. Cluster Answer: B Question: 659 As an experienced technician. Installing the fastest memory available D. Which of the following solution produces the best result? A. UTP Answer: D Question: 660 Refer to the following cable types. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Platter C. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . Twisted-pair copper wire B. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Read/write head B. Installing more memory of the same type and speed C. Installing the newest memory available B. Hyperthreading D. you are responsible for Technical Support in your company. You would like to add additional memory modules.

802. Clean install formats the drive. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP. you are responsible for Technical Support. 802. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C.11a B. you should be familiar with the usage of the following protocols. Upgrade formats the drive. Which one can be used to create a Personal Area Network? A. Windows Multilingual Interface Pack D. TCP/IP D. D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. B.mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D.11n C. Answer: B Question: 664 As an experienced technician. C. Which one can be used to display . Which of the following features will allow that? A. Bluetooth Answer: D Question: 662 For each processor core that is physically present. Windows Language Wizard C. Windows Multi-user Interface Pack B. Hyperthreading D. Upgrade retains user settings. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. How to reply? A. Applications need to be reinstalled with an upgrade. L2 cache B. the operating system addresses two virtual processors. 64-bit C.

More devices can be powered at one time. Use a TPM Chip. You suspect that it is necessary to reinstall the application. He is asking you for advice on how to secure a Wi-Fi network. Disable SSID broadcast. B. What does this ability refer to? A. B. C. What are the best solutions to secure a Wi-Fi network? (Choose three. Answer: A. Use WPA encryption.) A. How to reply? Page 139 of 193 . D Question: 670 As an experienced technician. D. Answer: C Question: 668 Refer to the following features. Higher electricity measured in volts D. Which one is true concerning the battery with nine cells rather than six cells? A. C. During your working hours. seeing windows C. Document all issues. Answer: B Question: 669 You are a technical adviser in an international company. Establish a theory of probable cause. aero glass D. three-dimensional viewer Answer: C Question: 667 As an experienced technician. you receive a call for assistance from a customer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. One of the trainees is asking you what would be the main difference between a virus and a worm. Greater duration of power availability C. floating bars B. What is the next course of action to take in this situation? A. you are responsible for Technical Support at certways. C. findings and solutions. Establish a plan of action to resolve the problem. you are responsible for Technical Support at certways. More horsepower will be provided. Use a MAC filtering. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. B. Perform a backup before making any changes. D.

A virus does not require user interaction. after completion. However. B. What is the best course of action to take in this situation? A. Go to the second appointment because it is listed as priority and then reschedule the first. the service call takes longer than expected and you might miss the next service call appointment. D. What is the best course of action to take in this situation? A. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. and reschedule. B. Stay on the current service call and arrive late on the next service call. Which one installs a default application to monitor the CPU meter on the desktop? A. and go to the next service call. C. D. Answer: B Question: 672 As an experienced technician. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. you should be familiar with the knowledge about the following operating systems. and reschedule. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. Call the next service call. apologize. Make the first appointment and then. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. Call the second customer. D. C. A virus self-replicates. C. Rush to finish the job. Windows XP Professional Page 140 of 193 . B. A worm requires user interaction. Windows Vista Ultimate C. Leave the current service call to make the next service call. apologize. What is the first course of action to take on arrival? A. Call another technician who has worked with this customer in the past and inquire about any prior issues. D. call the second customer and explain you are running late. A worm self-replicates. you receive a call for assistance from a customer during your working hours. Answer: C Question: 674 As an experienced Network Engineer. Try to hurry at the first appointment to make it to the second appointment in a timely manner. You are sent out to resolve the problem at the customer's site. Windows 2000 Professional B. C.

A customer reports that there is no picture displaying on the monitor. D. gadgets D. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. Pointing stick failure B. What is most probably the reason for that? A. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. D. Memory failure C. Question the user to determine what has caused the video card to fail. Windows XP Media Center Answer: B Question: 675 As an experienced technician. Which one correctly describes Windows Vista applications running in the sidebar? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. you are responsible for Technical Support at certways. You believe that there must be something wrong with the computer's video card after examining. Answer: A Question: 679 Page 141 of 193 . icons C. Establish an alternative diagnosis. LCD failure D. What is a phishing attack? A. you are responsible for Technical Support at certways. It refers to a person who goes through a corporations waste to see if they can use any of the information. applets Answer: C Question: 678 As an experienced technician. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. B. What is the next course of action to take in this situation? A. you should be familiar with the knowledge about online security. C. Answer: D Question: 677 Refer to the following options. B. Verify that all other computer components are operating normally. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. hives B. Replace the video card to confirm diagnosis. C.

D. A customer reports that while he submits print jobs to an inkjet printer. Right-click the applications shortcut and choose Compatibility. Refer to the following options. This printer is not capable of printing such fine details select another type of printer. You notice that the text seems to be consistent in color across the entire document.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Some of the inkjets are clogged in the cartridge. B. C. Answer: C Question: 683 Refer to the following utilities. you are working with older DOS or Windows applications in Windows Vist a. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. you are responsible for Technical Support in an international company. The printer does not support the font on the document. Right-click the applications shortcut and choose Properties. Enter the Compatibility tab and select Run in 256 colors. Enter the Compatibility tab and select Disable Visual Themes. The Compatibility tab within an application shortcut's Properties B. you are responsible for Technical Support in an international company. msinfo32 Page 142 of 193 . Dxdiag B. Which one can be used to assist in solving certain functionality issues during your work? A. Select Run in 256 colors.EXE Answer: A Question: 680 As an experienced technician. the technician cannot log into the customer's computer anymore after the installation. DOSKEY C. the printout is missing part of the finer details. A certways customer has older software which needs 8-bit color depth for the purpose of running properly. What is most probably the reason for causing missing detail? A. Right-click the applications shortcut and choose Explore. Which one will best fix the problem? A. B. Telnet C. Right-click the applications shortcut and choose Properties. Device Manager D. Which one is able to change the startup programs? A. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. The Previous Versions tab within an application shortcut's Properties D. Event Viewer Answer: D Question: 682 As an experienced technician. D. CONVERT. However. Refer to the following Advanced Startup options. The printer is set in draft mode in the printer properties. C. Select Disable Visual Themes.

sysedit C. you are responsible for Technical Support at certways. Enter hard drive information manually into the Boot. What is most probably the reason for that problem? A. C. CMOS battery is dead. D. B. boot.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. BIOS is reporting a memory error. you are responsible for infrastructure design and global configuration changes. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician.bat. C. Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. BIOS>Power Menu>S11>Hibernate C. Enter hard drive information manually into the BIOS. Answer: C Question: 688 Page 143 of 193 . You would like to install and configure a hard drive on an older system. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. However. while powering on the computer. D. C. The fuser unit is defective. D. The toner cartridge is defective. Control Panel>Hardware>Systems>Power Management>Settings D. Hard drive is faulty. you hear a series of beeps. Control Panel>Power Options>Hibernate tab B. What is the next course of action to take after the installation of the hard drive? A. The feed roller is defective. B. B. APM is off. it fails to boot or display a command prompt after the installation. Enter hard drive information manually into the Ntldr file. msconfig D. However.ini file. Enter hard drive information manually into the Autoexec. The pick-up roller is defective.ini Answer: C Question: 684 As an experienced network administrator. You would like to install Windows 2000 on a computer's clean hard drive. the older system cannot support autodetect. Meanwhile.

However. SMTP Page 144 of 193 . Which one is able to establish a secure network connection across the Internet? A. Power supply wattage is too low. However. RFI B. DLT B. such as wireless communications. you should be familiar with the function of the following protocols. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Power supply is the wrong voltage. FTP C. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. CRT D. D. Power supply's fan is defective. you should be familiar with the knowledge about the following technologies. Power supply is the wrong form factor. Answer: A Question: 690 There was something wrong with the power supply in a workstation. DDR C. the workstation would power up properly only when a single drive is connected. D. B. it will not power up properly. Power supply's fan is defective. ESD C. Answer: C Question: 691 As an experienced Network Engineer. Power supply wattage is too high. SLI Answer: B Question: 692 As an experienced Network Engineer. Otherwise.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. What is most probably the reason for that? A. What is most probably the reason for that? A. ECC D. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. C. B. A certways network administrator replaced the bad power supply with a good one. Power supply is the wrong form factor. Power supply is the wrong wattage. VPN B. the workstation fails to power up properly. A certways network administrator replaced the bad power supply with a good one. C.

B. you are responsible for Technical Support at certways. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. actions. and outcomes. What is the next course of action to take in this situation? A. Establish a theory of probable cause. What is the next course of action to take in this situation? A. LCD monitor C. B. Establish a plan of action to resolve the problem. C. and outcomes. MAC filtering D. WPA keys B. you receive a call for assistance from a customer during your working hours. D. Document findings. SNMP Answer: A Question: 693 As an experienced technician. CRT monitor D. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Document findings. Establish a theory of probable cause. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. C. He identifies the problem after diagnosing. actions. Verify full system functionality. Answer: C Question: 697 As an experienced technician. You are sent out to troubleshoot the problem. Test the theory to determine cause. WEP keys C. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. SSID broadcasts Answer: C Question: 694 Refer to the following devices. Ask the customer what the issue is. NIC B. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. The technician narrowed down the problem and designed a solution. D.

2TB C. The technician needs domain administrator rights. D. Fans provide active cooling. B. 256GB B. What is most probably the reason for that? A. heatsinks provide passive cooling. heatsinks provide active cooling. actions. he notices that his computer fails to respond to all key strokes and mouse movement. B. you are responsible for Technical Support in your company. The keyboard is faulty. heatsinks are not. Fans are applied with thermal compound. The power supply has a loose connection. The technician needs local administrative rights. The operating system is corrupt. C. B. Answer: D Question: 700 As an experienced technician. D. Fans provide passive cooling. B. C. D. While returning to the office. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. C. Fans must be directly applied to the cooled component. The technician needs to map the drive. Ask the customer questions to identify the problem. The system is in hibernation mode. 128TB D. and outcomes. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. How to reply? A. What's more. D. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the power light is blinking. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. Answer: A Question: 702 Page 146 of 193 . heatsinks do not. The BIOS need to be updated. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. Establish a plan of action to resolve the problem and implement a solution. Verify full functionality and implement preventative measures. Document findings.

Answer: D Question: 703 Refer to the following shortcuts. nothing displays on the monitor. Configure NetBEUI settings.) A. Configure the IP settings. A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. The adapter was rated for 110-120 Volts. Windows key + L B. Print out a test page.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Answer: C Question: 706 A certways user is on a business trip to Europe. A CD-ROM drive B. A hard drive with more than 4MB of free space D. What is most probably the reason for that? A. What is most probably the reason for that? A. Page 147 of 193 . B. B. Windows key + Alt + M D. A customer emails to report that he connected an external monitor to his laptop computer. D. the AC adapter for his laptop computer fails to work properly. The video cable connecting the monitor is loose. you are responsible for infrastructure design and global configuration changes. D. The adapter was rated for 220-240 Volts. C. The adapter was rated at 50-60 Hertz. Download the latest drivers from the manufacturer. However. Which two are able to lock a Windows computer without logging off the user? (Choose two. you are responsible for Technical Support in an international company. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). However. C. The function key was not pressed to toggle the video output. you are responsible for Technical Support at certways. What is the first course of action to take in this case? A. What must be involved in the computer so as to accomplish that? A. The monitor and laptop video cards are incompatible. B Question: 704 As an experienced technician. C. B. Windows key + alt + delete Answer: A. D. Ctrl + alt + delete then lock computer C. The AC adapter was inserted in the incorrect port. You would like to install a TCP/IP laser printer in certways network. The laptop BIOS was not updated to support external video. A video card with at least 16MB of VRAM C.

Setup user profiles. Page 148 of 193 . B. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. Install network monitoring software and perform a trace. Run a full anti-virus scan. What is the most reliable approach to ensure that? A. Store the drive next to a magnet for one hour. Format the drive. you are responsible for Technical Support at certways. C. The laptop is near a source of EMF interference. However. Perform a disk defragmentation. How to effectively resolve this issue? A. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. A Remote Desktop session has been established on laptop. Encrypt all local data files.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. What is most probably the reason for that? A. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. D. C. it is very important to prevent the data from being stolen. C. Adjust the refresh rate of the display to 72 Hertz. D. Answer: C Question: 708 As an experienced technician. Remove the control circuit board from the drive. Install anti-virus software. C. The sensitivity of the touch pad is too high. B. Physically destroy the disk platters. As there are some sensitive data on the old hard drive. Install system patches. Toggle the function key for the video display. only the background graphic rather than the desktop is available to see. C. Uncheck Extend my Windows Desktop in the Display Properties. Change the display resolution to a lower setting. B. D. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. D. The mouse pointer software is corrupt. B. B.

C. Decrease the size of the paging file. Read the application release notes. The customer is using the laptop power button instead of the docking station power button. Answer: A. What is most probably the reason for that? A. B. C. The laptop power cord is being used instead of the docking station power cord. D. D. The problem is identified after initial troubleshooting. C. Create a restore point. Describe the issue at the next staff meeting. B. Answer: C Question: 714 As an experienced technician. Call the department management to document the issue. Launch the File and Transfer Wizard. Configure biometric authentication. you receive a call for assistance from a customer during your working hours. What are two appropriate courses of actions to take before installing the application? (Choose two. You are asked to install a new accounting application that failed to be installed in the past. Document the issue and the applied solution. he is able to start up his computer with the use of power cord without the docking station. B. What is the first course of action to take right after the problem is resolved? A. However. you are responsible for Technical Support at certways. However. he is unable to start up his computer when it is in the docking station. Answer: C Question: 712 As an experienced certways technician. it takes a long time to display the desktop after accomplishing the initial configuration. What is an effective solution to reduce the startup time? A. Though the docking station power light is on. D. D. you are sent out to troubleshoot a computer error. A customer emails to report that he purchased a laptop computer with a docking station. The laptop battery is defective and needs to be replaced.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. C. Remove unneeded startup applications. The laptop has an electrical short in the power supply. B Question: 715 As an experienced certways technician. you directly purchased a new computer from the manufacturer. Answer: D Question: 713 As an experienced technician.) A. Run the chkdsk /f command on the system. B. Answer: B Page 149 of 193 . Run the defrag command on the system. Defragment the hard drive. Post the solution on an online tech forum.

C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. Class C D. It runs faster than the processor speed. It runs at half the processor speed. C.168. B. Which one does the IP address of 192. Class D C. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. Provide a logical connection between a workstation and the network infrastructure. including favorites. A hub broadcasts all traffic to all ports. He would like to move all personal information and settings. A hub directs traffic between locally attached computers. DLC B. Which two are routable? (Choose two. B.0. D. D. Monitor sessions between two hosts. Hubs only support TCP/IP protocols. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. NetBIOS Answer: B.10 belong to? A. It runs slower than the processor speed. desktop preference as well Page 150 of 193 . Assign IP address to the workstation. B. TCP D. D. Answer: D Question: 719 As an experienced Network Engineer. It runs at processor speed. Class B B. Provide a physical connection between a workstation and the network infrastructure. IP C. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system. C. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. Hubs are limited to a bandwidth of 4Mbps.) A. you should be familiar with the knowledge about the following protocols.

Use the USMT to export the data from the old system. What is the next course of action to take to deal with the defective monitor? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. Answer: A Question: 722 As an experienced technician. What is the best course of action to take to resolve this problem? A. you are asked to replace a defective CRT monitor. C. Organize the user's papers into file folders. However. Update the drivers for the video card. Keep the files on the portable drive and then look at them later for confidential material. to the new computer. you receive a call for assistance from a customer during your working hours. Answer: A Question: 725 As an experienced technician. Format the hard drive and reinstall the OS. Disassemble the monitor to prepare disposal of parts independently. B. Update the drivers for the touchpad. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. copy the users profile from the old system to the new system. which distracts your attention during your work. C. you notice that the files belong to colleague B. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. D. D. D. B. Answer: B Question: 723 As an experienced technician. What is an appropriate course of action to take in this situation? A. Delete the files off the portable drive once they are finished burning the disc. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. Lower the pointer speed in the Mouse Control Panel applet. and import it to the new system. Use regedit to export the user data to the new system. You are sent out to fix a computer issue at a user's office. Which of the following courses of action will accomplish that? A. you are responsible for Technical Support at certways. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. From Windows Explorer. Page 151 of 193 . Dispose of the monitor in the trash. Discharge the CRT prior to disposal. D. Call the person that wants the disc burned and ask them if they can look at the files. B. Dispose of the monitor according to applicable environmental regulations. Provide copies of the files to the people named on them. B. C. You notice that his desk is in a mess. What is an appropriate action to take in this situation? A. C.

D. Create a new account for the user. Ask the user if he minds if you remove the computer from the desk to fix the issue. D. But the problem is that they are unable to identify their username. B. B. you are responsible for Technical Support at certways. What is the most effective communication method to deal with a service call? A. interpret. Reset the password for them and inform them of their username. Receive. give first impression. providing standard permissions. you are sent out to resolve the problem. understand. and forward. put on hold. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. Answer: B Question: 727 As an experienced technician. Receive. B. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error.What is the most appropriate approach to carry a CRT monitor? A. Answer: B Question: 729 As an experienced technician. Follow the company's established guidelines to reset passwords. As an experienced technician. C. you receive a call for assistance from a customer during your working hours. What is an appropriate course of action to take in this situation? A. C. B. However. Receive. you are responsible for Technical Support at certways. C. C. evaluate and respond. Carry it by using both the power and video cords for stability. Respond by asking the caller to slow down and repeat the concern twice. Carry it by holding it upside down by the base. Ask the caller to call back when they are in a better mood. Respond by informing caller to slow down and change their attitude. What is the best course of action to take in this situation? A. D. Report the issue to the user's manager and return the next day to work on the issue. ask for help and respond. put on hold and forward. D. Listen to callers concern without interrupting and being judgmental.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. D. you are unfamiliar with Page 152 of 193 . Schedule a later time to call them back once they remember their username. Receive. Carry it with the screen closest to your body. Tell the user that you will return later in the day once he has cleaned his desk. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. C. Carry it with the protrusion on the back facing your body. Answer: C Question: 728 As an experienced technician.

you receive a call for assistance from a customer during your working hours. Page 153 of 193 . B. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. Put the customer on hold just for a few minutes. Answer: B Question: 733 As an experienced technician. you are responsible for Technical Support at certways. Reinstall the firewall software. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. 24 volts B. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. Update the OS with the most recent patches. Ask the customer's permission to put them on hold. Write down error code and ask for assistance. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. What is the best course of action to take in this situation? A. Answer: D Question: 731 Refer to the following voltages. While speaking on phone with the customer. However. Answer: B Question: 734 As an experienced technician. D. 6 volts D. Which one will be accepted by most new motherboards? A. you are speaking on the phone with a customer. disabling the firewall cannot solve the issue. You are sent out to fix this issue. C. Avoid the incoming call and call back later. Replace the workstations NIC. D. What is the best course of action to take in this situation? A. D. C. Forward the customer to another technician. C. B. Forward the customer to another technician in order to listen to the co-worker. B. What is the next course of action to take in this case? A. A coworker asks you for assistance during your working hours. Research online forums for assistance. What is the best course of action to take in this situation? A. However. you receive a call for assistance from a customer during your working hours. Email the manufacturer with the details of the issue. 12 volts C. 32 volts Answer: B Question: 732 As an experienced technician. you receive another incoming call from a good friend. Put the customer on hold just for a few minutes and assist the co-worker.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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Change the password frequently. Boot the unit in Safe Mode by pressing F8. The power to the external displays docking station D. Improved registry settings C. C. Try not to use numbers in the password. and select folder. B. select new. Use the run command and type folder. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. The monitor driver version B. What should be checked first in this situation? A. If the monitor has been degaussed recently C. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. a customer is suffering from eye strain with the use of the external CRT display. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. B. D. Boot the unit in Safe Mode by pressing Ctrl/Esc. However. D. Improved security features D. Improved performance B. Create the folder on a flash drive and then click and drag the new folder to the desktop. C. Boot into setup/BIOS and check the Graphics options. Answer: B Question: 767 Page 160 of 193 . What is the first course of action to take so as to successfully boot the computer? A. C. Try and keep the same password so the customer can always remember it. Create the folder in My Documents then click and drag the new folder to the desktop. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. Right click on the desktop. you are responsible for Technical Support at certways. Use their telephone number as the WEP key. D. Boot the unit in Safe Mode by pressing F5.

Configure the printer's IP to 127. you are responsible for Technical Support at certways. Set the IP address to match the gateway address. Enable print sharing from the main computer. D. Check to see if the monitor and computer are powered by a UPS. Ask the customer how the laptop is being used when it reports the error. C. DVI Answer: B. VGA C.1. A customer emails to report that his laptop occasionally reports an over temperature warning. instrument panels.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. and moving pictures. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. Check the System Event log for over temperature entries. B. Set the printer to DHCP. It is a website that does not require a password to log in.0. D. D Question: 771 As an experienced technician. Answer: A Question: 769 As an experienced technician. flat panel used for electronically displaying information such as text. What is the best course of action to take in this situation? A. Answer: B Question: 770 A liquid crystal display (LCD) is a thin. the monitor has been replaced with a new one of the same model. According to the report from the previous technician. images. you are responsible for Technical Support in your company. Update or reinstall the display driver.0. It is a website where cookies are required. Which of the following courses of actions will you take as the next troubleshooting step? A. C. C. What is the best recommendation to him during the configuration procedure? A. and other devices. A customer reports that a loss reoccurs to his monitor display. Page 161 of 193 . Answer: D Question: 768 A certways user would like to configure a network printer to a home network. Its uses include monitors for computers. CGA B. you are responsible for Technical Support in a large-scaled company. televisions. Remove the battery and run the laptop on the external power supply. which TWO of the following are helpful to accomplish that? A. S-Video D. It is a popup advertisement that has been blocked. So as to enable the connection between an LCD monitor and a desktop. You are sent out to identify the problem. What is an appropriate explanation to this question? A. B. B. It is a secure website. B. Run the computer until the error occurs then find where the source of the heat is. D.

the power light on the computer repeatedly blinks five times. D. Consult the maintenance manual for the error code. B. moreover. C. Answer: C Question: 772 As an experienced technician. B. you are responsible for Technical Support in your company. check the printer for paper jams in the path. Answer: C Question: 774 As an experienced technician. What is the next course of action to take in this situation? A. cycle the power on the printer and observe the boot process. C. Check the printer properties on the server. replace the network card in the printer. your next course of action is to: A. Have each user remove and re-install the printer to update the driver. you are reported that the printer could only print in monochrome rather than in color. Power cycle the printer to update the driver. which of the following is the best action for you to take? A. have the customer clear the print queue and reboot. A user states that an error message displays on his printer. Replace the video card because there is no display. D. D. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. Standby B. You notice that the printer is online but there is no light on the network card. Unplug and then re-connect all cabling to the components. Answer: B Question: 775 Referring to the following power saving modes. After maintaining the network printer on the weekend and updating its driver. You notice that the monitor has power. In order to determine the issue. Check the quick setup guide for BIOS settings. Answer: B Question: 773 As an experienced technician. meanwhile any print jobs in the queue fails to work. you are responsible for Technical Support in your company. power off the printer. Remove the power and check the position of the jumpers on the motherboard. Flash the firmware on the printer to match the new driver. To identify the cause. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Sleep D. you are responsible for Technical Support in your company. Ask the customer what is occurring when the display is lost. pauses and then repeats. D. Hibernation C. C. A user calls to report that his improperly worked monitor has no display. Shutdown Answer: B Page 162 of 193 .

Which of the following security technologies should you take into consideration? A. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . What fails to be started during boot in this case? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. check the video cable from the monitor to the PC. Answer: C Question: 780 Referring to the following chipsets. According to the customer. WPA encryption D. try turning the monitor on/off. Print Spooler D. C. A customer reports that the screen of his PC is completely blank. Add Hardware Wizard B. Smart card authentication C. reseat the video card in the PC. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. Password authentication B. Check the video cable from the monitor to the PC. you are responsible for Technical Support at certways. Reseat the video card. whenever restarts. What is an appropriate recommendation for the customer to sort out the issue? A. WPA-AES C. try turning the monitor on/off. Biometric authentication Answer: D Question: 777 As an experienced technician. check the video cable from the monitor to the PC. you are responsible for Technical Support in your company. WPA2 B. which one has the highest level of security and reliability? A. check the power cable on the monitor. Computer Browser Answer: C Question: 779 As an experienced technician. reseat the video card. check the power cable on the monitor. the PC is powered on and is also not in standby mode. Turn the monitor on/off. you are required to install a fingerprint scanner in a customer's laptop. Referring to the following options. it shows an error of a service failure. B. IPSec Services C. WEP Answer: A Question: 778 As an experienced technician. you should be familiar with the knowledge about encryption technologies. Turn the monitor on/off. WPA D.

BIOS C. Check the power supply for voltage output. you should be familiar with the function of different types of chipsets. You notice that the power cord is correctly connected to the computer as well as to the power outlet. Check the power outlet to verify it is supplying power. 478 B. B. DMA controller C. Northbridge D. Southbridge D. Verify that the power button is plugged into the motherboard. 959 D. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. CMOS D. which one involves the application of a zero insertion force connector? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. DMA controller Answer: C Question: 782 Referring to the following chipsets. BIOS C. Southbridge B. Replace the power button. C. Answer: A Question: 784 Referring to the following socket types. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. D. 775 Answer: A Page 164 of 193 . Southbridge Answer: A Question: 783 As an experienced technician. Northbridge B. Slot A C. Which of the following actions should be your next step to resolve the problem? A. You are reported that a desktop computer is unresponsive when a user presses the power button. DMA controller Answer: A Question: 781 As an experienced technician. Northbridge B. you are responsible for Technical Support at certways.

Answer: A Question: 789 As an experienced technician. C. Set automatic updates to download and install. Assign a password complexity policy. Answer: A Question: 786 Referring to the following architectures. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. B. C. The user's workstation has a faulty NIC. You are able to successfully ping the user's workstation and the printer. C. Unplug the PC and put on an anti-static wrist strap. Dual-core Answer: A. SODIMM C. Update the antivirus definitions. A certways user would like to automatically receive updates from Microsoft without interfering with his work. D Question: 787 As an experienced technician. The printer has corrupt drivers. Turn off the firewall. Turn on Automatic Updates. B. it worked fine the day before. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. D. D. D. The printer has a faulty NIC. A user calls to report that he suddenly fails to print to a network printer. you are responsible for Technical Support in your company. B. Inform the customer of how long it might take to resolve the problem. which two are configured for multi-threaded applications? (Choose two) A. Page 165 of 193 . and print a test page from another workstation. However. you are responsible for Technical Support at certways. Answer: D Question: 788 Referring to the following options. Disable all file shares. You are requested to troubleshoot an issue with your customer. DDR2 D. Verify when the last time the computer was working correctly was. B. The printer is no longer the users default printer. Set automatic updates to download only. Multi-core B. what will you do as the first step? A. What is most probably the reason for this problem? A. you are responsible for Technical Support at certways. C. What is the best recommendation to accomplish that? A. Update the network device drivers. Update the virus definitions and start a scan for viruses.

you are responsible for Technical Support in an international enterprise. Answer: B Question: 792 As an experienced technician. Jumper settings C. which of the following will you check first? A. A user states that his computer could not boot. Check the print queue. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. Where allows you to change the necessary boot order? A. Referring to the following file systems. Several users report that the print jobs could not succeed in printing to the local shared printer. MAC filtering Answer: B Question: 791 As an experienced technician. Motherboard settings D. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. FAT32 C. Username/password D. you are responsible for Technical support at certways. Check power on the users' laptops. Fingerprint scanner C. NTFS D. To resolve the issue. Referring to the following options. B. BIOS settings Answer: D Question: 794 Page 166 of 193 . Check the domain print server. which one demonstrates a biometric security? A. Firmware settings B. WPA B. HPFS B. D. you should be familiar with the knowledge about security. you are responsible for Technical Support at certways. FAT16 Answer: C Question: 793 As an experienced technician. Check the network connections. which should be selected to accomplish the task? A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. select Properties D. you are responsible for Technical Support at certways. ACL D. An asynchronous modem C. Check the boot order in the BIOS. B. Check the disk for scratches. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. AT Page 167 of 193 . which one can be used to connect to the Internet with a telephone line? A. you are responsible for Technical Support at certways. select Properties B. Backup Manager B. PC/XT C. D. select Properties Answer: B Question: 797 Referring to the following adapter cards. ATX B. Answer: A Question: 795 As an experienced technician. Right-click System Tray. Right-click My Network icon. A user requests you to determine the amount of memory in a Windows XP computer. You notice that the software hangs during the hardware detection phase. What will you do to tackle the problem? A. A T-1 connection D. which one can be used to trigger defrag to run when the customer logs off? A. Check for incompatible hardware. Right-click Start menu. Application Manager C. C. which one is developed with the aim to plug into the motherboard in a better way? A. you are responsible for Technical Support at certways. select Properties C. Which of the following options will you select to accomplish the request? A. A network interface card Answer: B Question: 798 Referring to the following power supply standards. Task Manager Answer: C Question: 796 As an experienced technician. Right-click My Computer icon. Task Scheduler Wizard D. Check the CMOS battery. A cable modem B. Referring to the following utilities.

Where can you accomplish that in Windows? A. Switch C. Port forwarding B. you should be familiar with the knowledge about Windows Remote Desktop. How to answer his question? A. LDAP B. Modem D. which one allows the interconnection of networks? A. Bridge B. From the printer properties page D. Hub C. PPTP Answer: C Question: 801 As an experienced technician. Half duplex C. which one is commonly used for this technology? A. NTP C. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented. From the administrative tools applet B. How will you reply? A. Full duplex D. Router Page 168 of 193 . you are responsible for Technical Support in your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. Referring to the following protocols. RDP D. Modem B. From the printers drivers C. Switch Answer: D Question: 803 Referring to the following network devices. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. Port mirroring Answer: C Question: 802 As an experienced technician. you are responsible for Technical Support at certways. Manually on the printer Answer: C Question: 800 As an experienced technician.

while the inkjet printer can only use ink cartridges. while laser printers can be harmful to the environment. which one not only interconnects workstations but also broadcasts the data being transmitted? A. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Ink jet printers are safe for the environment. B. Answer: C Question: 806 As an experienced technician. inkjet. The writing element B. Hub Answer: D Question: 805 Refer to the following statements. Hub Answer: C Question: 804 Referring to the following network devices. Modem D. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. The interface C. The control panel D. D. thermal and impact printer? A. you should be familiar with different types of printers. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. C. D. How to reply? A. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Which of the following correctly demonstrates a distinguishing characteristics of a laser. Laser printers use toner. Router B. B. Which one correctly describes a difference between a local printer and a network printer? A. The power supply Page 169 of 193 . Answer: D Question: 807 As an experienced Network Engineer. Laser printers melt the image onto the page. while an inkjet printer fuses the image to the page. Laser printers fuse the image to the page. Switch C. you are responsible for Technician Support in your company. A local printer has a small footprint and cost less money than a network printer that has a large footprint. while an inkjet printer sprays the image on the page.

D. SATA hard drive Answer: D Question: 812 As an experienced technician. you are responsible for Technical Support in a large-scaled company. C. B. Protect the person who would be directly affected in the case of a breach. 1280 x 920 B. SD flash drive D. C. Which one demonstrates a primary storage device? A. though it seems to queue up fine. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. 640 x 480 D. What is the minimum default resolution setting supported by a computer running Windows XP? A. D. A customer is asking you what the RAID level on a computer system refers to. It refers to the back up tape drive configuration. 800 x 640 Answer: B Question: 811 Refer to the following devices. D. you are responsible for Technical Support in an international company. Protect the equipment from abuse and misuse. SODIMM B. B. Answer: C Question: 810 Refer to the following screen resolutions. Printer configuration is incorrect. the printer fails to print the job. How to reply? A. 800 x 600 C. Which of the following could be a reasonable explanation? A. The application used to create the document is incompatible with the printer. B. It refers to how data is distributed between multiple drives. Protect the customer's personal files and professional data. Page 170 of 193 . It refers to number of installed hard drives. It refers to the number of partitions across multiple hard drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. A user reports that he submits a print job to a printer. DVD/RW drive C. C. A print job is waiting in the print queue. Protect the company's intellectual property and proprietary information.

One of your customers would like to buy an extra AC adapter for his laptop. AGP slot B. you are responsible for Technical Support in your company. PS/2 port Answer: D Question: 814 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. The output should be equal or greater than the original power supply wattage. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. The output should be equal or lesser than the original power supply wattage. The addition of 3. How to reply? A. Two processors installed on the motherboard B. C. B. D. The output should be auto sensing from 100 to 240 Volts. Thermal grease between the fan and the heatsink C. D. DIMM chip C. What is an important recommendation concerning the output? A.3 volts of power to the computer B. C. Answer: A Question: 815 As an experienced technician. which one is a typical I/O interface? A. Thermal grease between the processor and the fan D. The computer can run faster because of the larger power source. Automatic integrated surge protection is provided through the upgrade. Automatic voltage detection between 110 and 220 voltage is provided. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. Hyper-V technology Page 171 of 193 . Double the clock speed on a 32-bit processor C. The output should be equivalent to the original power supply wattage. Hyper-threading technology B. IDE drive D. you are responsible for Technical Support in your company.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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18.5 D. regedit D.0. One of the trainees is asking you at which mode network hubs by design can run. Two D. How to answer this question? A. you are responsible for Technical Support at certways. edit B. Liquid ink B.11 B. ping a 192. Which of the following command will you use? A. Fuser C. Half duplex Answer: D Question: 834 As an experienced technician.1.68. ping t 172.122. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A. Ribbon Answer: C Question: 833 As an experienced technician. dir C. Toner D.16. ping f 189. One B. 100Mb D.5 Answer: C Question: 835 Referring to the following commands.10. Four C. you are responsible for Technical Support.168. Full duplex B. msconfig Answer: C Question: 836 Page 175 of 193 . 10Mb C. ping v 10. You are asked to return the hostname of a specific device for a user. Which one is used by a laser print? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount. which one allows a technician to open an editor so as to adjust the Windows database? A.7 C. Five Answer: A Question: 832 Refer to the following consumables.

B. The Use Printer Offline option is not checked. The Printing Preferences has been changed in Printer Properties. You would like to check the total RAM installed in a computer running Windows XP. The PC BIOS does not support the new RAM size.ini file. You are asked to add RAM to a customer's PC. you are responsible for Technical Support in your company. C. A user reports that a printer which was fine previously could not print now. D. The monitor is not plugged into the video card. MSCONFIG D. you are responsible for Technical Support in a large-scaled company. MSCONFIG was used to execute the system.ini file. Which of the following will most probably result in this problem? A. The Use Printer Offline option is checked. Answer: B Question: 837 As an experienced technician. Answer: B Question: 840 As an experienced technician. A customer reports that his computer booted normally. You are requested to perform a baseline on a hard drive. you are responsible for Technical Support at certways. D. The RAM has been inserted backwards in their slots. The Print Processor has been changed in Printer Properties. C. MSCONFIG was used to enable the computer services. but it fails to load all the services required. B. you are responsible for Technical Support at certways. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules. According to the report. MSIEXEC C. only 1GB of RAM is recognized by the OS at startup. Which of the following utilities will you apply to complete the task? A. However. C. you are responsible for Technical Support in your company. Answer: A Question: 839 As an experienced technician. What is most probably the reason for that? A. B. the physical printer online light is lit and the data cable is properly connected. MSTSC Answer: A Question: 838 As an experienced technician. PERFMON B. MSCONFIG was used to execute the win. MSCONFIG was used to disable the computer services. The BIOS revision is the latest version. D. System Information Page 176 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Which of the following is most probably the reason for this problem? A. Which of the following will display that? A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.0. Computer Management B. Computer Management C.1. which one could effectively confirm TCP/IP functionality? A. Device Manager C. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A. My Computer D. Computer Management B. What will be your answer? A. localhost 128. ping 127.0. Control Panel C.1.0. ipconfig 127. Computer Management B. System Properties Answer: D Question: 841 Referring to the following commands. Component Services C. A trainee is asking you where he could find the Service Snap-in. Device Manager Page 177 of 193 .0. Device Manager C.0.1 C. you are responsible for technical support in a small business. Performance Logs and alerts D. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A. Component Services Answer: A Question: 843 As an experienced technician. ping 128.1 Answer: D Question: 842 As an experienced technician.0. Device Manager D. You would like to use Event Viewer to view the event logs on a local or remote machine. Component Services B. Performance Logs and Alerts D.1 D. you are responsible for Technical Support at certways. Where could you find the Event Viewer in the computer? A.0 B.

System Configuration B. Startup Menu C. Which one is available to see in the utility of the Control Panels Administrative Tool? A. System Properties D. Refer to the following utilities. System Properties D. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Simple File Sharing Page 178 of 193 . msinfo32 Answer: B Question: 850 Refer to the following tools. Control Panel Answer: B Question: 847 As an experienced technician. you are responsible for Technical Support at certways. you would like to place a shortcut so that an application will run during logon. Task Manager Answer: A Question: 849 As an experienced technician. You are requested to check the driver version of some components. System Information C. cmd D. msconfig B. My Computer D. System Tray B. you are responsible for Technical Support at certways. You would like to enter msinfo32 into the run line. dxdiag C. System Configuration B. Which one will be started during this procedure? A. In which of the following locations can you accomplish that? A. System Information C. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. Which of the following command could be used to effectively display what you would like to check? A. which of the following will be started in a computer running Windows XP? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

28 Answer: C Question: 855 Referring to the following options. 12 Answer: A Question: 854 As an experienced technician. Hardware Wizard B. 26 D. Power Options C. 10 B. Power Options B. Event Viewer C. Hardware Wizard Answer: B Question: 851 Referring to the following tools. You are asked to set a 128-bit WEP encryption key for the router in your company. Simple File Sharing D. which one will you find in the Administrative Tools Utility? A. you are responsible for Technical support at certways. 12 C. Hardware Wizard Answer: B Question: 852 As an experienced technician. Performance C. Simple File Sharing D. you are responsible for Technical Support in your company. 28 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Computer Management Answer: D Question: 853 As an experienced technician. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . 10 B. you are responsible for Technician Support in an international company. Which of the following is available to see in the Administrative Tools Utility? A. Which of the following will you select as the answer to his question? A. How many characters should you use in the setting? A. Power Options D. 26 C.

Allow multiple users to have access to a central gateway. Connect multiple computers to one monitor. 10 D. you are responsible for Technical Support in your company. Allow multiple computers to communicate with each other in a network. 802. and mouse. Answer: C Question: 860 Page 180 of 193 . D. 28 C.11g D. LCD D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. 16 C. 802. C. you should be familiar with the knowledge about the following wireless protocols. you are responsible for Technical Support in your company.11n C. Which of the following is the best answer? A.11a B. 63 D. 802. 802. Which one offers the maximum bandwidth for streaming video data? A. 64 Answer: C Question: 857 As an experienced technician. Connect multiple users to one computer.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. keyboard. 26 Answer: A Question: 856 As an experienced network engineer. Projector Answer: C Question: 859 As an experienced technician. CRT B. 8 B. 8 B. How to reply? A. A user is asking you what a KVM switch accomplishes. HDMI C.

Router Answer: A Question: 863 As an experienced technician.INI file B. Modem D. However. He asks you where this configuration shall be taken. Modem D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. RAM C. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. According to the customer. CSU Answer: C Question: 861 As an experienced technician. Switch B. Battery Answer: A Question: 862 As a network administrator. Now you have to select a device from the following to replace a hub. you are providing Technical Support for your company. What is the correct answer? A. Processor B. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. you are responsible for designing. Which of the following components is most probably to be defective? A. There are no error codes or beeps either. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. which one allows the conversion from digital to analog signals for communication between two different networks? A. Bridge C. DSU C. What is the most suitable option? A. PXE Boot Rom C. BOOT. Fan B. the battery is full and his laptop is plugged in. BIOS D. CPU Fan Page 181 of 193 . configuring and maintaining the network for your company. you hear a constant whining noise from it. you are responsible for Technical Support in your company. Which of the following components is most probably to be defective? A. CPU D. Router B.

Which RAID array allows a user to install two disks in a RAID array of equal size? A. RJ-45 B. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. STP D. Optical Drive Answer: B Question: 865 The following are four types of RAID array. CAT6 B. Which one would perform the task of sending and receiving data with light? A. UTP D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors. RAID 5 Answer: A Question: 866 As an experienced technician. Which one has a foil shield inside the jacket? A. ST C. you are familiar with the following types of cable. Hard Drive D. RAID 10 C. STP B. RAID 6 D. RG-6 D. Which one contains a single copper wire with which a user could send and receive data? A. Fiber C. Fiber C. which have special features respectively. Referring to the following connectors. which one is generally utilized on CAT6 cable? A. RAID 1 B. Coaxial Answer: B Question: 867 As an experienced technician. Coaxial Page 182 of 193 . you know how the following types of cable function respectively.

Refer to the following options. Which one could have the fastest speed? A. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Fiber D. 802. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. Which of the following is the best approach to recommend? Page 183 of 193 . Satellite C. LCD monitor D. you are familiar with the following types of wireless.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. STP D.11n D. DSL C. Cable B. depending on the topology. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. Which one could use 5GHz frequency and transmit data up to 54Mb? A. UTP C. Fiber B. UPS is not applicable to which of the following utility as it consumes too much power? A. Cable D. He is asking you for advice on protecting the equipment. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. Server C. DSL Answer: B Question: 872 As an experienced network administrator. Laser printer B. 802. 802. Which is suitable for you? A.11a B.11g C.

HTTPS B. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. SMTP D. which one will you install in a small form factor case? A. B. FTP C. 480Mbps. Which one is an example of solid state drive? A. ATX B. Grounded outlet D. Surge protector Answer: B Question: 875 As an outstanding technician at certways. 400Mbps. C. Power strip B. POP Answer: C Question: 876 Refer to the following types of drives. NLX D. Micro ATX C. 800Mbps. you are familiar with the following protocols. 12Mbps. you are responsible for Technical Support in an international company. Which one makes use of port 110 by default? A. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . Uninterruptible power supply C. Referring to the following types of motherboard. SCSI hard drive Answer: C Question: 877 As an experienced technician. DVD-ROM drive B. D. IDE hard drive C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. What is the maximum speed of data transmission? A. USB thumb drive D.

AC or DC Voltage C. What's more. Increases length of cable C. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. Then you notice that a yellow exclamation mark is displayed in Device Manager. What might be the cause of this problem? A. 15 C. the NIC link lights for that computer are not on at all. Remove and replace the network card.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. Join the computer to the workgroup. He found that a computer of his network was unable to connect to Internet. B. D. Network server is not working. you are asked to install a certways network. Re-install the OS. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. 110/120 Volts DC or 220/240 Volts DC D. What is your next course of action to take? A. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. 25 D. Firewall is not working. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. D. Update the device driver. Answer: D Question: 884 Page 185 of 193 . 10 B. B. Switch is not working. 110/120 Volts AC or 220/240 Volts AC B. Fire resistant B. C. Internet site is down. Lower latency D.

You are asked to perform a repairing job while you are waiting for an important personal call. Take the call. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. CONFIG. you are responsible for Technical Support in your company. Answer: A Question: 888 As an experienced technician. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 . You would like to successfully boot a computer with the use of the basic devices and drivers. Safe Mode D. Enable Boot Logging B. Referring to the following actions. NTOSKRNL B.SYS D. NTLDR C. NTDETECT.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Immediately leave and go to another room to take the call and deal with the repair later. you are responsible for Technical Support at certways. How to accomplish this task? A. you are responsible for Technical Support in your company. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. B. Have the phone on vibrate before starting the repair. Which one runs first as long as a computer is powered on? A.INI Answer: B Question: 886 Refer to the following processes. which one is the best to take? A. C.SYS B. During your repairing. the phone rings. IO. You also know it is her long fingernails that lead to this recurring problem. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. D. OS installation disk C. Boot Mode C. POST Answer: D Question: 887 As an experienced technician. BOOT. Apologize and excuse oneself for a moment to take the call quickly outside the room. In which of the following locations can he locate the NTLDR files? A.COM D. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary.

C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Biometric fingerprint scanner D. Do the repair with a good attitude. C. Answer: C Question: 890 You are an experienced network engineer in a famous communication company. Partition the drive into two logical drives. but let the client know that the client will be charged extra for the same repair next time. Remove excessive dust and loose items. the power went out briefly at home. D. B. Page 187 of 193 . Refuse to do the repair until the client learns how to type with long fingernails. Which method will make it possible? A. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password. you are trying to store a sensitive data on the hard drive where the operating system is also stored. Front panel media lock C. making C: the OS and D: the data. B. Show the client how to put the keys back on. UPS B. Do the repair. Encrypt the sensitive data so that it cannot be read without a key. Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. B. C. Power strip D.Attributes. Answer: B Question: 889 As a network administrator for certways Company. you'd better perform what kind of preventive maintenance technique? A. Larger power supply C. Partition the drive into two physical drives making C: the OS and D: the data. At the same time you have to ensure the data not being affected by the operating system related issues. Before repairing or upgrading a user's computer. What is the best method that you shall recommend? A. Hide the sensitive data from casual view using folder Properties . Keylogger B. He wondered how to avoid the similar interruptions caused by short power failings. D. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. D. Cover the extra power plugs not being used with electrical tape. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. Check for and remove outdated components. Which device will you recommend that would best solve this issue? A. Replace all cooling fans with new ones.

What is the next course of action to take in this situation? A. Which one does the default subnet mask of 255. D. Class C D.0 belong to? Page 188 of 193 . Answer: B Question: 896 Refer to the following network classes. Run CHKDSK on the hard drive. In the past two years his system was mainly used to browse the Internet and download photos. What is the best course of action to take? A. he found that there was no power protection being implemented. After he replaced a power supply in a system. C. Answer: A Question: 895 You are responsible for Technical Supports in certways Company. Document the actions. D. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Increase the systems RAM.0 belong to? A. You have performed a repair for a computer and you are sure that it is working with no problem. Install an uninterruptible power supply (UPS).0. Which one does the default subnet mask of 255. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. Formulate a theory.255. B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. B.255. Class B C. Class D B. What is the first course of action to take in this situation? A. Establish a plan. Defragment the hard drive. Identify the problem. Its system specifications were still very good. B. Suggest purchasing a newer processor. D.255. Tell the client they need to install a surge protector soon. Class A Answer: C Question: 897 Refer to the following network classes. C. Leave it up to the client to take their own precautions. music and other documents.

22. Class A B. Class B Answer: A Question: 901 As an outstanding network engineer. Class C B. Class C D. Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A. Switch B. Class C D. Which one does the default subnet mask of 255. Reserved IP address B. Class A B. Which one does the IP address of 172. router. Class B C.1.0 belong to? A. Router C. Class A D.0. hub and bridge function in a network respectively. Class B C.30. Class B Answer: A Question: 899 Refer to the following network classes. Class D Answer: B Question: 900 Refer to the following network classes. Static IP address Page 189 of 193 . Which class should the IP address of 10. Class D C.172. Which device is able to automatically assign a host IP address? A.1 be classified? A. Class D C.0. Bridge D. Class C B. Class D Answer: B Question: 898 Refer to the following network classes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you know how switch.0 belong to? A. Class A D.

Remove the cover of the workstation case and use an ESD strap before the upgrade. B. with which a user could modify the size of the paging file? A. D. B. You notice that there is a yellow question mark beside a device on the Device Manager list. share this with the customer and take steps to minimize the reoccurrence. C. Document the core actions and inform the customer the repair has been completed. Document the entire event. The component is not installed. B. What shall you do next? A. D. share this with the customer and take any preventative measures. Inform the customer of the steps taken during the repair and continue to the next service call. The component is disabled. The components driver is not found. Answer: A Question: 907 Page 190 of 193 . C. Document the solution. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. You accomplished the task of repairing a problem on a PC. Which one has the special settings. Answer: C Question: 906 As an experienced technician. Virtual Memory D. Unplug the workstation and begin the upgrade. Dynamic IP address Answer: B Question: 903 Refer to the following options. The components driver is outdated. Complete a full backup of the workstation before making any upgrades. You are sent out to upgrade a hard drive in a workstation. Stationary IP address D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Device Manager B. you are responsible for Technical Support at certways. you are responsible for Technical Support in your company. D. C. Hardware Profiles Answer: C Question: 904 As a network administrator. What does this demonstrate? A. Upgrade the hard drive and reboot the system. Task Manager C. Which action should you take first before anything is done to the system? A.

11n B. What is most probably the cause of this problem? A. Electrical surges Answer: A Page 191 of 193 .11g wireless signal. What is the maximum connection speed for an external hard drive? A. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. NTFS D. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. VRAM B. IEEE 1394a D. Proper configuration of the BOOT. CMOS C. Which of the following file systems would be their first choice that goes with this operating system? A.4GHz spectrum recently.0 C. EMI C. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. USB 2. 802. RFI B. HPFS C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. Installation of the NTLDR C. TPM D. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802. you are responsible for Technical Support at certways.INI file B. Partitioning and formatting of the hard drive D. ESD D. Which of the following should be accomplished prior to the installation? A. RAID Answer: C Question: 910 As an experienced technician. CDFS B. He also states that he has configured a new cordless telephone using the 2.

Frequency C. If the printer needs a memory upgrade to print multiple documents at once C. Refer to the following power specifications.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. If the printer needs a firmware upgrade to print multiple documents at once B. A customer reports that he has sent ten different documents within an hour. C. Which one is a feature of solid state drives? A. what is most important to look for? A. D Question: 914 As an experienced technician. They are susceptible to failure typically caused by strong vibration or rough handling.) A. What is the correct answer? A. Windows Vista 64-bit edition C. you are responsible for Technical Support at certways. They have no moving parts and can tolerate vibration. When deciding which power supply unit to use. What should be checked first in this situation? A. What operating system will you recommend him to use? (Choose two. Besides. Wattage D. you provide Technical Support for a famous company. Page 192 of 193 . Windows Vista Business B. A new trainee is asking you what memory type allows a user to detect and correct errors. Dual-channel D. They have a larger platter than other magnetic devices. he does not want to lose any of his files during the upgrading process. However. B. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. Windows Vista Ultimate Answer: A. If the print spooler service needs to be configured for multi-page printing D. none of the documents print correctly. He is asking you for assistance. you are setting up a new system for your customer with multiple processors and hard disk drives. Amperage Answer: C Question: 916 Refer to the following features. Windows Vista Home Basic D. Hertz B. RDRAM C. Double-sided B.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: A End of document Page 193 of 193 . They require more power than other drive types.