Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Electrostatic Discharge (ESD) C. Installation from Microsoft. including home and business desktops. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A. Cordless phones D. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. as most operating systems must be extensively modified to take advantage of the new architecture. provides access to larger hard drive partitions. Netbook D. web cams. provides use of PCIe X16 expansion slots. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. provides addressing of memory beyond 4GB. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . PS/2 C. B. Factory recovery partition B. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals.com D. Network installation C. Tablet C. Refer to the following installation options. Windows CD installation Answer: A. provides use of more powerful video graphics accelerators. USB D. A. B. C. which THREE are effective for this operating system? A. and is popular on laptops and desktops alike. and printers. Parallel B. such as mice. and media centers. D. Luggable B. scanners. laptops. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A.

And you notice that there are many printing jobs waiting to be printed. 3D graphics adapters? (Choose two. Thank the user for their assistance with the problem. fdisk C.sound cards. how to respond to theuser in an appropriate manner? A. their solution did not work and inform the user that the company has personnel working on the problem. S1 C. G0 B. to clear a paper jam in the printer. S4 Answer: D Question: 21 In computing. D. B. C. that is. Type I B. and so on? A. A. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process. Type III D. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. Type IV Answer: B Question: 23 You are an IT professional in an international company. However. the client believes that it is necessary to reset the printer server. USB B. Under that circumstance. however. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. As an experienced technician. you immediately find out the solution. a client calls you and states that there is something wrong with the printer as it fails to print normally.) A. chkdsk B. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. Which of the following expansion slots are designed for high-speed. Type II C. Thank the user for their concern ask the user open ended questions to see what they think is the problem. During your working hours. format D. AGP Page 5 of 193 . S2 D.

Bubble-jet D. because they receive their print job instructions one page at a time? (Select all that apply. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. C. Power cord is loose. Which of the following is most probably the reason for that? A. Answer: D Page 6 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. PCI D. and disk space utilization. Laser Answer: C. plus additional extensions such as security access control lists (ACL) and file system journaling. B. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. servers. Hard disk failure or operating system needs to be reloaded. D. convert B. It has a higher transfer rate than a serial connection. It allows the printer to communicate with networks. Mouse and keyboard need to be cleaned. C.reliability.) A. It has a higher transfer rate than a parallel connection. PCIe Answer: B. format Answer: A Question: 26 Which types of printers are referred to as page printers. D. diskpart D. ISA E. It automatically recognizes new devices. Daisy wheel B. The hard drive is in standby mode. fdisk C. and workstations. B. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A. D Question: 27 You are an IT professional in an international company. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. Dot matrix C.

Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. ATX D. Bubble-jet printers B. resulting in better overallcooling capabilities? A. laptops. Thermal printers D. and media centers. Duct tape Page 7 of 193 . thus forming an image on the drum? A. Right-click Taskbar > Help and Support B. Writing B. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Start > Help and Support C. Right-click My Computer > Help and Support D. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Electrical tape B. BTX B. Transferring C. NLX C. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. including home and business desktops. In Windows XP. Laser printers C.how to search for the information about general problems? A. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Developing D. Wire nut C. Masking tape D.

Heatsink Answer: C. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. Fan B. On the outside of a heat sink C. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. Between a component and a heat sink Page 8 of 193 . Where is the best place to locate the thermal compound? A. In the socket of a component D. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. which one is commonly used in computer serial ports and connected to the DB-9 port? A. RS-232 C. D Question: 36 Refer to the following protocols. CPU D. 0VDC D. IEEE 1394 D. Page Description Language (PDL) B. PostScript C. D Question: 35 Which of the following are page-description languages? (Select all thatapply. Capacitors C. On top of a component B. (Choose TWO) A. -600VDC C.) A. IEEE 1284 B. PageScript D. such are __ and__. +600VDC B. Printer Control Language (PCL) Answer: B.

Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. writing. Five B. Ink cartridge B. charging. Toner cartridge C. fusing. Daisy wheel D. Charging. developing. Task Manager C. Developing. Transferring. fusing D. Four Page 9 of 193 . Cable B. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. writing. transferring. cleaning. Cleaning. Refer to the following Internet connectivity methods. developing. writing. transferring. writing. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. User Account Control D. developing. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. cleaning B. fusing. charging. Six C. DSL D. transferring. cleaning C. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Satellite C. charging. Sidebar Interface B. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system.

The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. SECEDIT. A. Where all of a computer's memory is stored D. Taskbar C. Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. How can the administrator solve this problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. The top of the desk where the computer sits B. Shortcut Menu Answer: A Page 10 of 193 . the prompt message also claims that"only an administrator can log on and fix this problem". SECPOL. During your working hours. Event Viewer B. CardBay Answer: B Question: 46 What is the Desktop? A.MSC D. eSATA and Express Card/54 are examples of hot pluggable devices. Express Card D. CardBus B. A tool that keeps track of all the data on disk C. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box.EXE C. Display Properties B. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. A. Nine Answer: D Question: 44 You are an IT professional in an international company. Menu Bar D." What's more. True B. PCMCIA C.

However. Archive. Hidden. WPA with shared-key authentication B. Encryption D. Left-clicking the mouse and double-clicking the Taskbar C. Archive. and high definition television sets that support VGA-connector devices. Read Only C. 15 C.and even use wireless technology to crack into wired networks. pausing until the pointer turns into a double-headedarrow. Under that circumstance. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. and then clicking and dragging D. WPA2 with shared-key authentication C. Compression Answer: A Question: 53 You have to work overtime at the factory today. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. Right-clicking the mouse and dragging the Taskbar to make it bigger B. What isthe safest security policy in a wireless network? A. Encryption. Read Only. Indexing. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. 40 B. WEP with shared-key authentication D. A. Compression. Hidden. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. You are wondering if it is possible to record the documentary. 25 D. System B. Windows Vista Business B. However. Moving the mouse pointer to the top of the Taskbar. computer monitors. Read Only. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. System. wireless networking has many security issues. Hidden. As a result. System. Windows Vista Home Premium Page 11 of 193 . Read Only. Hackers have found wireless networks relatively easy to break into. Hidden.

you notice that the printer attached to the computer fails to print locally. Windows XP Professional D. Open a command window and run ipconfig from the command line. select the Hardware tab. Arriving at the user's office. C. right click the Local Area Connection.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Permissions assigned to users but not to groups D. A. Open a command window and run net /? from the command line.) A. D. C Question: 55 You are a network technician in a large company. Right click on My Computer. B. and then click on Device Manager. The Print Spooler causes the problem. and Execute permissions C. select Status. Only the Read. D. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . Answer: A. select Properties. Answer: A Question: 56 Standard permissions are ________________. and then select the Support tab. Change file attributes D. Open Network Connections from the control panel. What is wrong with it? A. Which TWO of the following are your answers? A. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. The Task Scheduler causes the problem. Copy and move files C. Browse the Internet B. During your working hours. you are asked to troubleshoot an end user's computer. The Network causes the problem. The Workstation causes the problem. C. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. Create backup jobs Answer: B. Write. B. The same as special permissions B.

you can start it by ________________. C. select the appropriate task. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. Add more memory. Open the System control panel and choose Performance to see what process is causing the problem. Typing cmd in the Start Run box C. Call their manager and report the status of the issue. 63 D. Open Task Manager. System control panel C. Press Ctrl+Alt+Del to reboot the computer. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. What is the next step to take after testing? A. Memory Manager D. Taskbar B. Using the Shut Down command B. and click End Task. C. Using the Run command and typing in the name of the program D. D. 15 B. B. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. Document their findings and the actions taken. 127 C. Run a full system backup. The new CD-ROM drive operates normally and smoothly. A. Answer: D Question: 63 Page 13 of 193 . A. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. which can connect up to __ peripherals in a daisy-chained topology. D. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.

B. Which TWO of the following are considered to be secure passwords? A. Add a KVM switch to the technician's computer. a deleted file can be retrieved using which of the following? A. Contained in a text file D. RDISK. Contains AES encryption C. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A. C. Enhanced Startup Disk (ESD) D. S2 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail.EXE C. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . My Computer icon B. video monitor and mouse? A. Recycle Bin C. S3 D. Contains special characters B. Settings panel Answer: B Question: 65 There are many computers in a small office. Automated System Recovery (ASR) B. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. Add an infrared connection to all computers. Add a USB hub to each computer. Control Panel D. S1 B. Add a Bluetooth connection to all computers. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. D Question: 64 In Windows. Contains numbers and letters Answer: A. D.

D:\i386\tools /cmdcons B.sys Answer: D Question: 70 You are an IT professional in an international company. Answer: A Question: 71 What does Safe Mode allow you to do? A. It is possible to view the installation information of the recovery console with the use of the command line path of: A. You are responsible for troubleshooting this problem. config. Update the keyboard drivers. It provides the means for administrators to perform a limited range of tasks using a command line interface.exe B. D. B. As a technician. Skip loading the Registry. Refer to the following techniques. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. a client calls you and states that there is something wrong with his USB device as it fails to function properly.SYS. Attach an external keyboard. Determine how long the user has had the problem. Boot the system without scanning drives. which one is helpful to define the reason for that problem? A. During your working hours. D. Determine how long before the user is due for an upgraded system. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly. you are asked to solve this problem for him. Under that circumstance. B. Windows XP and Windows Server 2003 operating systems. Determine if changes have been made that could have caused the problem. Press ctrl + alt + delete on the keyboard. ntoskrnl . Start Windows using only basic files and drivers. ntldr E. D:\i386\utilities\console C. autoexec . Re-install the OS. D:\i386\tools\console D. nt bootd .bat D. Determine if any other users are affected by the problem. C. Run Windows without processing AUTOEXEC. C.BAT and CONFIG. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. what is your next action to take? A.sys C. B. D:\i386\winnt32 /cmdcons Page 15 of 193 . C.

D. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. WEP C. you immediately know what the problem is and solve the problem in a few minutes.EXE file. Fuser C. Image drum B. C.EXE file? A. laptops. B. Verify that all other parts of the system are working properly. Sleep timer B.INI file to point to the backup NTOSKRNL. which of the following is necessary? Page 16 of 193 . Transfer roller D. Boot from a startup disk and replace the file from the setup disks or CD. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. If you are asked to perform an Automated System Recovery restore in Windows XP. including home and business desktops. Replace the corrupted file with a new one. Reinstall Windows. Paper pickup rollers Answer: B. Wake on LAN D. C. As an experienced technician. C. B. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. Return the system to the user. What should you do next? A. But you cannot leave right now. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. and media centers. Modify the BOOT. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. D. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Recreate the problem and reapply the solution to ensure it worked properly. including: (Select THREE) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A.

As an experienced technician. B. C. C. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. D. A portion of physical RAM that is mirrored to the hard drive for redundancy. Bootstrap D. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. D. Attended B. ERD disk C. Data written to a disk located in a paging file that would not fit into the systems RAM. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. Answer: B Question: 80 In Windows Vista and XP. Operating system CD B. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. Remove and replace the drive. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. Existing C. Apply more thermal compound and reseat the drive. Install a larger fan near the hard drive to cool the system. By pressing Esc after the OS menu displays D. Which of the following description about the virtual memory is the most appropriate? A. The maximum amount of memory a given system can potentially have. How to deal with this kind of problem? A. Flash memory used to hold temporary files before deletion. how do you access advanced startup options? A. B. Vendor recovery CD D. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. By pressing the spacebar when prompted to do so B. Clean the drive with compressed air and continue to use it.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

you are responsible for infrastructure design and global configuration changes. SCSI C. Debugging Mode E. Step-By-Step Configuration D. NTOSKRNL. NTBOOTDD. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A. Answer: D Page 18 of 193 . If a message is intended for a computer partway down the line.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Parallel B.SYS D. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. HAL. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. you receive a call for assistance from a customer.COM B. A message displays on the screen which allows the customer to click to continue. D. Bandwidth usage has become a problem. Whenever he tries to pull down video clips from a website. USB D. which of thefollowing is the best response to that? A.EXE C. If you take issue with that please inform your supervisor. Command Prompt Only B. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. A new application has been implemented to help manage and improve the network. Which of following is an input/output device and applicable in a daisy-chained network? A. Did you read the entire screen? The last sentence clearly says click to continue. Under that circumstance. NTDETECT. B. or connecting each computer in series to the next. each system bounces it along in sequence until it reaches the destination. Safe Mode C. Simply select continue on the message and the video should appear. During your working hours.DLL E. In your company. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. Serial Answer: B Question: 84 In Windows 2000 and XP. What particular website are you trying to download videos from? Are they work related? C. the easiest way to add more computers into a network is by daisy-chaining.

It cleans the drum before a page is printed. 129. business and enterprise clients. The Windows XP Professional is targeted at power users.128 B. STIR B. C. which utility is responsible for finding. Each class.1 Page 19 of 193 . downloading. It heats up the toner so it adheres to the page.18. Download Manager D. coded by the first three bits of theaddress. Stand by B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A. Hibernate D. Service Pack Manager C.10. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. As a technician. you would like to configure a laptop computer running Windows XP Pro. Answer: C Question: 89 In Windows XP. 92. which power-saving mode will you select? A. which one belongs to the ClassC? A. Under that circumstance.25. Update Manager B. B. Suspend C. After a specified period of inactivity. Refer to the following IP addresses. It creates an image of the page on the drum. and installing Windows service packs? A. WDS D. defined adifferent size or type of the network. The computer should resume back to the previous state quickly. It charges the paper so it will attract toner.10 C. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. 169.254.16. UAC C. D. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional.254. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes.

however.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Soap and water C. Hardware profile C. Identify the problem Page 20 of 193 . which can satisfy the need for: A. a portable computer with a docking station is generally connected to a local wired network. if it is used in a hotel or on an airplane. Securing wireless access points B. Normal C. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A. Driver signing D. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A. For example. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7.168. the portable computer willautomatically connect to a wireless network. Document findings B. 192. Demineralized water B. Which of the following feature enables that? A. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. Denatured alcohol D. Blocking harmful network traffic D. Incremental D. Complete B. Roaming profile B.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Storing passwords C. Copy Answer: B Question: 94 As portable computers are used in a variety of locations.1.

right click on the print job and select restart. Restore Point D. you notice that there is a grammatical error. After that. Double click the printer??s icon. Power strip Page 21 of 193 . you stop the execution of the printing program and correct the mistakes. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. A. Uninterruptable power supply (UPS) B. Emergency Repair Answer: B Question: 98 Refer to the following printer types. System Restore C. right click on the print job and select properties. True B. Whichof the following describes the proper steps to enable that? A. right click on the print job and select cancel. you have to print the file from beginning to end once again. Impact printer B. Solar panels C. right click on the print job and select resume. Backup B. B. Double click the printer's icon. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. Double click the printer's icon. which one remains in common use inbusinesses where multipart forms are printed. Laser printer D. Inkjet printer C. such as car rental service counters? A. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. During theprinting process.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Surge protector D. C. So. D. Establish a theory D. Double click the printer??s icon.

Registry point Answer: A Question: 105 Take the following network types into consideration. especially copiers. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. A. that turns off the power or switches the system to a low-power state when inactive. Gigabit Ethernet B. Secures network traffic through shared key encryption. All files that have changed since Sunday B. All files that have changed since Tuesday D. When you run an incremental backup on Wednesday. Provides resolution of host names to IP addresses. services. Dynamically assigns IP addresses for easy client configuration. or any resource connected to the Internet or a private network. and on Monday and Tuesday you ran incremental backups. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances. C. Provides security for a network through the use of ACLs. IRQ B. ACPI C. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. D. Answer: B Question: 102 On Sunday you ran a normal backup. Bluetooth Page 22 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. All files that have changed since Monday C. computers and computer peripherals such as monitors and printers. which one transfers at the highest rate? A. IMAPI D. B. Restore point B. Repair point C. One power management standard for computers is: A. Rollback point D. which files are backed up? A. Which of the following statement mostappropriately describes the function of a Domain Name System server? A.

D. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. which of the following displays various forms of information. B. Once a year D. calendar. Once a month C. Check the manufacturer's website. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. Wi-Fi D. Defender B. Sidebar D. Once a week B. Answer: B Question: 108 In general. to the side of an application or desktop user interface? A. such as clock. what does Windows clear to show that the file was backed up? A. Add Hardware Wizard. it is impossible for the technician to find the installation CD. However. Antivirus definitions do not need to be updated. CPU Page 23 of 193 . Check the USB port. Answer: A Question: 109 In Windows Vista. What is the most appropriate solution to locate the right drivers? A. Archive bit C. C. Check the printers BIOS.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. how often should you update your antivirus definitions? A. Backup bit B. Infrared Answer: A Question: 106 When you make a normal backup of your files. System bit D. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. BitLocker C.

as in RAID 0. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 . One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. CHAP II D. Remove the display unit and reattach it. Power surge D. Try using an external monitor. RAID 1. EFS C. Answer: A. Ink cartridge C. Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. RAM C. What isusually a cause of this? A. PCIe graphics adapter D. C. Spilled liquid B. PGP B. Laser module D. D. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. B. IPSec Answer: B Question: 114 While inspecting a motherboard. The different schemes/architectures are named by the word RAID followed by a number. Toner cartridge B. Improper manufacture C. What will your answer be? A. what should you do to troubleshoot it? (Choose all that apply.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B Question: 113 As an experienced technician. you are responsible for Technical Support in your company.) A. Power the system off and back on. etc. Toggle the video function key. you notice a discolored area.

FTPS B. Channel number C. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. TELNET Answer: D Question: 120 Page 25 of 193 . WEP key D. General protection faults B. RAID 1 D. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. CMOS B. Valid working directory C. RAID 0 B. POST D. with the use of multiple WAPs. which results in data errors. A. FTP D. IP address range B. BIOS C. System lockup D. HTTPS C. Application will not start or load Answer: B Question: 117 In crowded downtown areas. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. RAID 4 C. signal overlap becomes an issue causing interference.

A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Computer Management C. and modifies which programs run at startup. C. edits certain configuration files. System lock-up Answer: A Question: 121 Refer to the following descriptions. Abrasive cleaning powder D. False Answer: A Question: 125 Page 26 of 193 . D. which one about the Virtual Private Network (VPN) is the most appropriate? A. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. General protection fault B. A dry cloth B. True B. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. Illegal operation D. and simplifies controls over Windows services? A. MSCONFIG B. A. A VPN is a secured line of communication between two points through a public network. Glass cleaner C. B. Windows protection error C. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. ASR D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.

The manual that came with the card D. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. General protection fault B. The server log Answer: B. Windows protection error C. Lithium B. if the cathode ray tube is not properly disposed of. Another computer with the same video card B. Compressed air C. However. Illegal operation D. System lock-up Answer: C Question: 130 Page 27 of 193 . it will cause damage. Fans B. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A.) A. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. Mercury C. BNC D. Heat sinks Answer: A. RJ-11 B. Which of the following is likely to become a potential damage? A. which one is able to plug into a 56K dial-up modem? A. The video card manufacturer's website C.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. Freon D. High vacuum D. Refer to the following connectors. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. Where could you check for troubleshooting information? (Choose all that apply. ST C.

Additional memory needs to be installed. D. Kernel loading phase C. Autoexec. The video card B. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Left-click a directory and choose Find. which of the following phase will start next? A. and you ant client computers to automatically obtain IP configuration information. how can you start a search for files and folders? A. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol. Run search. Which type of server do you eed for this? A. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly.bat B. B. The system is overheating. Click Start -> All Programs -> Search. The LCD display C. DHCP C. Click Start -> Search. D. Boot loader phase D. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. Answer: B Question: 133 In Windows XP. B. You notice hat the system operates for a few minutes prior to shutting down the system. The motherboard D. DNS B. a client calls you and states that there is something wrong with his computer. The video driver Answer: B Question: 132 You are an IT professional in an international company. What is the most likely cause of the problem? A.exe at the command prompt. During your orking hours. You plug in an xternal monitor. The OS is not installed. and the image on it is fine. Domain controller D. C. Once the POST sequence completes. Which of the following is most robably he reason for that? A. The RAM is not seated properly. IP configuration server Page 28 of 193 .

s an experienced technician. Under that ircumstance. Apply the latest service pack. erminating the chain rematurely can in some cases damage the devices. CSMA/CD C. Broadband coaxial cabling D. SCSI B. D. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables. the customer mentions another update problem occurred a few days ago. Class C D. you immediately know what the problem is after the customer describes everal symptoms. a customer calls you and asks you to help him with a computer problem. Serial D. During the roubleshooting process.226. Class B C. IDE C. and you can only terminate the device at the end of the train? Otherwise. Run a power supply test. Before leaving he company.18. Answer: B Question: 136 You have a computer with the IP address 171. B. what s the most appropriate response to that? Page 29 of 193 . Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company. C. Run a backup routine. A. What class is this ddress? A. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference.1. Boot into Safe Mode. A. Twisted-pair cabling B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. you receive a call from a customer and you are informed that there is something wrong ith his computer. During your orking hours. What is an appropriate action to take before applying any diagnostics? A. Class A B.

Wait until the customer completes their statement and explain how to resolve the current issue. Fiber optic C.4GHz adio frequency and are directly compatible with each other? (Choose all that apply.4 Answer: C Question: 141 Taking the following cable types into consideration. Sysprep.11d D. D Question: 143 Refer to the following Windows XP system files. 802. D. 802.dos C. Bootsect.11a B.inf B.ini Answer: D Question: 144 Page 30 of 193 . 802. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2.) A.2 C. Ask the user about where information on that update was released. 802.txt D. 802.1 B. Twisted-pair copper wire D. State that the update has no relationship to the current issue and continue implementing a solution. 802. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A. the dial-up networking s generally supported by: A. Coaxial B. Boot.11g Answer: B. C. Ntbtlog. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A. Disregard the statement and continue to resolve the current issue.11b C.3 D. B. 802. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

faster memory which stores copies of the data from he most frequently used main memory locations. 2MB B. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users. HTTP B. Application layer B. Telnet D. RAM B. Transport layer D. 1. Which of the following uses a L1 cache to reduce the verage time to ccess memory. A. In a computer running Windows XP Professional. My Computer> System> Performance> Settings> Virtual Memory D. HTTPS C.5 times the physical memory D. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A. 4095MB C. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. RAID C. Network layer Answer: C Question: 146 In a computer running Windows XP. business and nterprise clients. how to change its virtual memory? A. Session layer C. __ is the page file size by default. and L1 cache resides in it? A. The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. BIOS D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. Control Panel> Performance> Settings> System> Virtual Memory B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. Page 31 of 193 .

IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. As an experienced technician. CSMA/CA D. CSMA/CD C. OSI B. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. S/PDIF D. what is your recommendation so as to avoid the potential damage during ransit? A. Secure communication between a server and remote host C. What will you answer him? A. Remove PC card adapters B.3 connection Answer: C Question: 154 Page 32 of 193 . A type of password used to secure an Ethernet 802. Token passing B. CSMA/CA D. USB 2. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Secure communication between a web server and browser B. USB 1.0 B. a customer calls you and is wondering what requires special attention if he wants to ship laptop. During your orking hours. Remove Backlight D. A type of password used to help secure a wireless connection D. Remove LCD C. ISO C.1 C.

what is your irst step to take? A. optical drive. network drive. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. and serial number. C. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. model. solid state drive. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. During our working hours. a customer calls you and asks for assistance. D. There is omething wrong with a user??s computer and its system is malfunctioning. Under that circumstance. HKEY_USE RS D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. Perimeter security B. Elevate the call to a higher level of support. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. Assign an appropriate priority for the issue. HKEY_LOCA L_MACH INE C. C. Mantraps C. Identify the hardware make. Security zones D. You ask the user several uestions about Page 33 of 193 . HKEY_CLASES_ROOT B. hot swappable drive. Surveillance C. D. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. Biometrics B. Identify the user and associated problem. B. Smart card D.

IDS system C. Restore the backup to a new hard drive. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. Social engineering B. What is our next action to take under that circumstance? A. Clark-Wilson model D. take advantage of human shortcoming to gain access that should otherwise be enied. C. Run a backup of the system. Call their manager and report the status of the issue. Page 34 of 193 . you??re trying to educate users on the mportance of security. The managers f this company feel that their current security measures are inadequate. you explain. Windows Defender C. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. ome attacks. Windows Narrator B. You notice that there is something wrong with the D-ROM drive. Windows Sidebar D. B. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. Update all software to determine if this corrects the problem. Duringyour working hours. such as displaying the time and date and showing the CPU usage? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. Bell-La Padula model B. You explain to them that not every attack depends on implementing advanced echnological methods. a client calls for assistance. Perimeter security D. B. Create a checklist of the most likely issues. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. Check the security log for error codes. What term do you use to describe attacks of this type? A. Answer: A Question: 160 As part of your training program. D. Biba model C. What is the next action to take under that circumstance? A.

BitLocker B. CHAP B. D Question: 167 Which of the following is a chip that can store cryptographic keys. CHKDSK B. Question the user and make sure that they have not made any changes to their system recently. Windows Event Viewer D. NLock Answer: A Question: 165 Refer to the following statements. or certificates and can be used to generate values used with whole disk encryption? A. passwords and credit card details. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. BAP Answer: C Question: 168 While surfing online. security policy and business continuity. nd you are experienced in network infrastructure. Dynamically assigns IP addresses for easy client configuration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Syslock C. Secures network Internet traffic through shared key encryption. which one about the function of a firewall s the most appropriate? A. Develop a plan to get the drive replaced. Data Execution Prevention Answer: B. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. Refer to the ollowing utilities. MAC C. B. Resolves queries for resolution of host names to IP addresses. C. TPM D. remove and quarantine spyware and malicious application or service? A. D. Drive Defender D. D. passwords. which TWO are intended to prevent. Provides security for a network through the use of ACLs. Windows Defender C. The Page 35 of 193 . you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames.

solid state storage is needed? A. Phishing B. Flash C. ou tell the customer that it is important to place his computer in a cleaner environment. Voice recognition B. This is a type of: A. PAP Page 36 of 193 . DVD D. actions taken and the outcome. Spyware D. to ensure that the keyboard is still functioning. Report the incident to the customer's manager. C. You replace the defective keyboard with a new one. CD B. Follow up with the customer at a later date.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". You notice that there is a lot of debris there. Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. Kerberos B. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. Ask another technician to verify that the findings are correct. D. Which of the ollowing action will you take as the next troubleshooting step? A. Retinal scanner C. B. Fingerprint scanner D. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. Trojan C. Document the issue including findings. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A.

DAC D. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. IEEE 1394 D. hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. FAT16 C. Windows NT to Windows 2000 C. SCSI Answer: D Question: 175 After a careful risk analysis. Parallel C. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. you are responsible for installing a Windows P Professional operating system for an enterprise client. USB 2. Taking the safety factor into consideration. Multifactor B. Biometrics C. Accordingly. FAT32 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.0 B. but terminates at the last device? A. Windows 95 to Windows XP B. Windows Me to Windows XP D. you're expected to implement authentication solutions that reflect the increased alue of the data. Kerberos Answer: A Question: 176 As an experienced technician. Which of the following authentication methods uses more than one authentication process for a logon? A. NTFS B. What should you do? Page 37 of 193 . Smart card D. the value of your company's data has been ncreased. CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port.

When the case is opened. D. In your ompany. Product label D. Replace the motherboard. you re asked to find out Page 38 of 193 . you are responsible for infrastructure design and global configuration changes. Open the cover. High-voltage probe D. Right now. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. A. True B. C. DDR RAM C. Replace the power supply. OSHA B. and reseat all cards and chips. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. Antistatic wrist strap B. which one has 168 pins? A. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. the switch position changes and the system records this hange. Power cord Answer: C Question: 181 Refer to the following types of memory. RIMM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Screwdriver C. Boot clean. Tell the customer that it's normal for the computer to do that. clean the inside of the computer. E. SODIMM D. MSDS C. B. This physical intrusion detection system may help computer owners detect tampering with their omputer. CRT Answer: B Question: 183 You work as an IT professional in an international company.

The store is required to give you one at the time of purchase. Adware C. Spyware Answer: D Question: 186 In the interest of a safe work environment.exe. Water puddles in a hallway Answer: A. How do you obtain the MSDS for this product? A. B. B. During the deployment of MAC filtering on a network. Dirt on the floor inside a building D. It's contained in the packaging of the printer cartridge. Botnet D. C. D Question: 187 MAC addresses are uniquely assigned to each card. so using MAC filtering on a network permits and denies network access to specific devices. an inkjet printer cartridge that you now has an MSDS. D. you eceive an rror message stating that this command is unrecognizable.) A. D. An accident B. Run the ipconfig /all command. C. which of the following will be created? A. Visit the website of the printer cartridge manufacturer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. which of the following should you report? (Choose all that apply. for home use. WEP B. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. ACL Page 39 of 193 . such as Internet surfing habits and sites that have been visited? A. Spam B. Which of the following method ill be helpful to determine the DNS server address? A. Modify the path variable to include the location of winipcfg. SSID C. A near-accident C. WPA D. Run the ipconfig /registerdns command. When you try to run winipcfg. Answer: A Question: 184 You are purchasing. You are not legally allowed to have an MSDS for this product. Install the support tools from the Windows XP CD. B.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. Antistatic hair net Answer: A. Username B.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences. Antistatic wrist strap B. 30.000 volts D. 128MB graphics card C. Smart cards D. Key fob C. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system.000 volts C. the user says that the system crashes after the installation of a new driver for his video adapter. 3-dimensional perspective. Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A.) A. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . The new Aero user interface is designed to show translucent windows. advanced color mixes and animations. Antistatic bag C. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A. B. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. basic and aero. rich textures. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Antistatic floor mat D. 300. LCD monitor B. Thinking for a moment. 3. 300 volts B. Take the following authentication technologies into consideration. 512MB RAM D.

Provide properly maintained tools and equipment. Take it to a computer recycling center. D. Inform the user that there is no record of the prior call. None of the above. Inform the user that the problem will be escalated to a supervisor for resolution. Last Known Good Configuration D. B. Debugging Mode B. C. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Close existing ticket and open a new trouble ticket for the user. B. which of the following response is the most appropriate? A. Social engineering B. C. Answer: B. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. C. B. D. During your working hours. security policy and business continuity.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Active Directory Restore Mode C. Attend yearly OSHA safe work environment seminars. Answer: A Question: 196 You are responsible for Technical Support in your company. Under that circumstance. Keep records of accident reports. Throw it away. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Answer: D Question: 197 Page 41 of 193 . This is an example of: A. D. a client complains that nobody helps him to solve his problem although he has called several times for two days. One day. Display an OSHA poster in a prominent location. C. Inform the user that a technician will be out to resolve their problem shortly. Mantrap C. Trojan attack D. There is no doubt that it goes against the company policy and you refuse to do that. Discharge the monitor with a high-volt probe and throw it away. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime.

SE TUP. A. ISA Page 42 of 193 . which of the following are good procedures to follow? (Choose all that apply. INSTALL. ipconfig C. As a network administrator. C. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP.BAT B. Lift by bending over at the waist. D. RAM is the only upgrade you can perform on modern computer systems. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. C. tracert D.EXE D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment. B. WINNT32. Answer: C. you must also upgrade the CPU. you must perform a forklift upgrade on the entire system. Ensure that there are no safety hazards in your path. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A.) A. D Question: 198 Two certways hosts have been added in a certways network. True B. it is possible that you can upgrade RAM only. When upgrading RAM.EXE C. Carry monitors with the glass face away from your body. When upgrading RAM.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A. WINNT. Which TWO of the following methods are applicable? A. Use a cart for heavy objects. dxdiag Answer: A. When upgrading RAM. D. B. you are necessary to test the connectivity between them. A. ping B.

C. Why are the bent pins not the original problem? A. The bent metal protrusions around the edge of a chip are not pins. PCIe D. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. CPUs were produced that emitted more heat than ever before. you find that a number of them are bent. Case fan D. Answer: A Page 43 of 193 . Capacity Answer: B Question: 205 In the early 2000s.11 group) which specify methods and techniques of wireless local area network operation. Power supply B.11b D. B. 802. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. CPUs don't have pins.11n B. you apply gentle pressure to the surface of the CPU. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. D Question: 203 In wireless computer networking. 802. Speed D. but it will not seat. Decreased RAM Answer: B Question: 206 While installing a CPU. Which one of the IEEE 802. When you examine the pins of the CPU to see if they are straight. Wi-Fi refers to a family of related specifications (the IEEE 802. Solid state C. AGP Answer: C.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A.11a C. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. 802. 802. D. Heat sink C. escalating requirements for quality cooling systems.11 group transfers at the highest rate? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. PCI C. The socket has a ZIF mechanism that must be released before inserting the CPU. Physical size B.

D. You notice that the computer fails to boot up normally and prompt messages. Adware B. capability of printing in different colors.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. B. high quality of output. it is recommended that you not remove the expansion boards. What is most probably the reason for that under this circumstance? A. C. Laser C. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. As you remove any electronic components. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. Ad-hoc D. and ease of use. such as "non system disk or disk error" display on the screen. Existing power supply connectors might not fit the new motherboard. Dot Matrix D. Page 44 of 193 . D. which statement concerning CPU and RAM configuration is most true? A. B. you should place them in antistatic containers. C. so that you do not subject them to static. When removing the motherboard. the BIOS recognizes the hard drive. There is something wrong with a worker's computer and you are asked to solve the problem. However. The hard drive jumpers are configured incorrectly. including the motherboard and its adapters. Existing memory modules might not fit the new motherboard. The user has placed a non-bootable floppy diskette into the diskette drive. The BIOS must be set to auto-detect the hard drive. The hard drive has failed. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. Inkjet Answer: D Question: 211 For modern motherboards. Worms C. Impact B.

The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. As long as the LEDs on the motherboard are lit.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B. Touch pad B. You should secure the drive with at least two screws on one side and preferably two on each side. are hot-swappable. D. You and the chassis should be grounded to the same ground. Static or ESD damage C. LCD display D. Heat or burns Answer: D Question: 213 Which of the following statements is true. Page 45 of 193 . B. If there is something wrong with a device labeled Human Interface Device. Answer: A Question: 212 As a technician. RF or wireless interference D. except the power supply. conductively and hermetically. C. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. but power should not be supplied to the system. C. what should be of your primary concern with the use of a soldering iron? A. Not since the original PC has the technician been able to work inside the computer system. Voltage or shocks B. regarding working inside a computer system? A. All internal components. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. binding them securely. Due to the high revolutions at which modern hard drives spin. Taking personal safety into consideration. which of the following best explains that? A. you must secure an external power source because the internal power supplies do not have the capacity. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. Maintaining power to the system while working ensures interruption-free service for the customer. You should match the form factor of the drive or adapt it to an available drive bay or slot. you are safe to work inside the chassis. D. C. Flash drive C. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts.

which of the following identifies a particular wireless network? Page 46 of 193 . You performed a high-level format. The operating system was distributed on two discs. During formatting. Memory B. B. if applicable.25-inch form factor and must be installed in the larger drive bays. C. It is possible to do that after due consideration. Linear power supply D. Although some drives might not clearly key the receptacle for the Berg power connector. you did not make the partition bootable. Lithium ion cell C. Like DVD-ROM drives. D. you must insert the connector correctly or the drive can be damaged. but an update on the motherboard is necessary. Answer: C Question: 216 You are responsible for Technical Support in your company. Switching-mode power supply B. but neglected to perform a low-level format first. D. B. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. Chipset C. you find that the computer does not function in the manner expected. Answer: C Question: 220 If there are multiple access points available. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. but you only installed one. Because it is antiquated technology. What is necessary to be updated? A. C. floppy drives have a 5. Firmware D. Like a hard drive. You need to be sure that the routing of the drive's ribbon cable. does not obstruct the engineered flow of air across internal components. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. The operating system was larger than your hard drive and did not install completely. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions. the floppy drive requires no external access. Which of the following is a possible cause? A. floppy disk drives can no longer be purchased new.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

C. Document findings B. ISP C. as well as other complex electronic devices. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. but he has little computer knowledge. By pressing F1 while in Windows B. D. B. Answer: A. which THREE will most likely be affected by a magnet? A. and you have just established a theory of probable cause.44MB Floppy Disk Page 47 of 193 . B Question: 222 You are troubleshooting a computer. Windows XP starts basic networking to allow for updating of drivers from the Internet. By pressing F2 while the system is booting up C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. Hostname B. IDE Hard Drive D. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. Test the theory D. D. Identify the problem C. Backup Tape C. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. Default gateway D. Windows prevents successful boot and logon from updating Last Known Good Configuration. He is wondering what will happen if he starts an operating system. such as Windows XP. It comes as a paper copy with the laptop. which TWO of the following are your answers? A. in safe mode. As a technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Digital Video Disc B. 1. A client has purchased a new computer. Windows XP uses the minimum set of drivers and services to start the GUI. Refer to the following options. What is your next step? A.

Hazardous chemicals or compounds C. Restore Point B.) A. installed programs. MicroDIMM C. Inverter B.) A. SODIMM Answer: B. to a previous state in the event of malfunctioning or failure? A. D Question: 225 Which of the following are components of an LCD? (Choose all that apply. D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A.. Backdrop Answer: A Question: 230 Page 48 of 193 . High temperature warnings and cautions B. etc. MiniDIMM B. Backdrop Answer: A. Inverter C. Back up of the data D. Network diagram to prevent damaging any cables D. SlotDIMM D. CRT D. B Question: 226 Which of the following allows for the rolling back of system files. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. USB copy of startup files C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. Backlight B. registry keys. C. Screen D. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. Screen C.

C. Network C. A memory chip is defective. 52-pin card edge B. One day. Replace the fan. During yourworking hours. 72 B. a client calls you and states that there is something wrong with his computer. B. B Question: 231 What type of connector does a Mini PCIe card have? A. Floppy D. the screen becomes black and the system stops responding after a series of beeps. D. A PCI card is not correctly seated. Which TWO of the following are most likely the reasons for that? A. C. You ask the user about any recent changes to the system. The user states that after an upgrade. Replace then entire power supply. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. The power supply is not connected to the system board. D. Verify the voltage powering the fan. 100-pin stacking C. Windows has a corrupt boot. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. 198 Page 49 of 193 . B. 144 C. the fan on a power supply fails to function normally in a sudden. while concentrating your attention on your work on a computer. but you have no idea what??s the problem with it. 100-pin card edge D. modern operating system on a computer lacking mutable secondary storage? A. Live CD B. What is the best practice to troubleshoot this problem? A.ini file. 172 D. Continue using the power supply until it fails.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. Answer: A.

124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options. Class B C. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A.168. Inverter C. Class A Answer: C Page 50 of 193 . 100-pin card edge D. SSID B. Bluetooth devices will need to add the security code.10. Backlight B. Class D B. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. 52-pin card edge B. 802. B.11n D. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. 100-pin stacking C. the Infrared port will no longer function. Which address class does the IP address of 194. C. Class C D. MAC filtering C.25 belong to? A. When the Bluetooth function is enabled. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. Backdrop Answer: B Question: 237 Refer to the following options. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. If wireless security is enabled on the network. D. which one best describes a laptop communication connection? A. Screen D.

Encryption Keys D. All files that have been modified today Page 51 of 193 . B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. CRT B. LED Answer: B Question: 243 You are responsible for Technical Support in your company. B. If you were to run an incremental backup today. Ctrl. such as Shift. you immediately know that a print job in the printing queue should be deleted so as to make it print again. and have it remain active until another key is pressed? A. LCD D. A user's system is malfunctioning and the printer fails to print properly. The problem is that you are not available to delete the print job. Motherboard C. Continue using the power supply until it fails. which of the following is true about the files that it would back up? A. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. Once a job is submitted to the queue it cannot be removed. The job must be deleted using the printer's front panel. The user submitted the job as a priority. All files that have been modified in the last two weeks C. D. All files that have been modified in the last week D. ToggleKeys B. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. Network card D. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. Alt. The technician does not have the necessary permissions. Which of the following might cause that problem? A. FilterKeys C. As an experienced technician. CCFL C. Video card B. or the Windows key. C.

SODIMM Answer: B Question: 247 You have just installed a new printer. Incorrect print drivers D. it prints only garbled text. Refuser C. Corona wire D. After it is installed. RIMM D. Fuser B. Which of the following is likely the problem? A. Which of the following components offers the greatest risk to technicians? A. Broken fuser Page 52 of 193 . Wattage and size B. DIMM C. Wrong IP address B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. Defective toner cartridge B. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. Amperage and size D. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. SIMM B. Dirty drum D. Worn printhead C. Voltages and size C. which one has 168 pins and is designed for use in personal computers. workstations and servers? A. Worn pickup rollers C. Drum Answer: A Question: 246 Refer to the following memory modules.

B. The printers USB port is not compatible. D. The printer overheated. System Restore C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. the toner does not seem to be placed on the paper. C Question: 252 Which of the following allows for the rolling back of system files. B. During printing. The printer has an obstructed paper path. therefore. The modem is not recognized in Device Manager. The report is not formatted to use USB. Security Center D. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. etc. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer. Page 53 of 193 . installed programs. The printer's gears are stripped. The account does not have permission to install drivers. C. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. The printer is out of toner. C.. C. Answer: B. The modem is not functioning properly.) A. to a previous state in case of malfunctioning or failure. what might be of the reason why they cannot be installed successfully? A. The user does not have the correct printer driver. D. B. Which assembly is responsible for permanently pressing the toner into the paper? A. Printer controller circuitry D. Paper transport assembly Answer: B Question: 254 As an experienced technician. Transfer corona B. If the drivers are correct and updated. Hardware Profile B. The user does not have the correct network drivers. Fuser C.

C. Which of the following method will be helpful to protect the data? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Use the fdisk command. A. System Properties>Advanced>Startup and Recovery Settings C. B. The printer will flash a "-671 error" message. The printer will flash a ?¡ã51 error?¡À message. Tractor feed D. False Page 54 of 193 . The printer will continue to function normally. Use a low level format. D. Answer: D Question: 259 The edit command line tool is able to open a text based word processor. you have to make sure the security of the data. Use the format command. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A. The high encryption package is not installed. Before the disposal of the old computers. Repartition the hard drive. B. D. As a technician. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. True B. Paper jams may occur because the paper may curl around the photosensitive drum. Gravity feed B. you are responsible for solving the remaining problems. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. System Properties>General D. C. Impact feed C. Nothing. System Properties>Advanced>Performance Settings>Advanced B.

papers are being printed with excessive amounts of ink. A faulty fuser D. you see residue from previous images on the output. A bad erasure lamp D. What two things are the most likely causes of this problem? (Choose two. HKEY_ CURRENT_USER D. and they will send you the firmware upgrade on a CD. Pay to download the firmware upgrade from the manufacturer's website. Have a certified laser printer technician come to your site and install a new firmware chip. Download the firmware upgrade for free from the manufacturer's website.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. A corrupted printer driver C. Hal. Recently. A faulty transfer corona wire B. Smss. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. Answer: A Question: 261 Refer to the following registry keys. What is the most likely cause of the problem? A. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. Ntldr B. A broken cleaning blade Page 55 of 193 . B. Ntbootdd. D.) A. C. and the ink is smearing.sys D. An overheating printer C. HKEY_LOCAL MACHINE B. Contact the manufacturer of the printer.dll Answer: D Question: 264 When you print documents on your laser printer. HKEY_USERS C. A faulty ink cartridge B.exe C.

False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. NOTEPAD D. Which of the following can you type to open a command prompt? (Choose all that apply.) A. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. COMMAND D. A. What can we benefit from a password generator? A. D. Fiber Answer: C Question: 266 You just clicked Start -> Run. CAT6 B. Generators eliminate the requirement to establish log-in attempt limitations. it can be easier to use a password generator based on that set of rules than to manually create passwords. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. RUN B. Generators extend the requirement to periodically change passwords. A. EDT C. Coaxial D. Generators create new passwords every time a user signs in to prevent social engineering. True B. OPEN Answer: B. Answer: D Question: 270 Page 56 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. EDIT B. When a password policy enforces complex rules. B. Generators eliminate a user's tendency to create passwords that can be a security liability. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. UTP C. C. CMD C.

CD. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. PCIe X16 C. You would like to install a cellular modem card into a laptop. D. and then remove it from laptop. C. C:\System32\Win B. Which of the following expansion slot is required? A. ISA B. Run SFC /REPAIR. PCMCIA D. AGP 4X Answer: C Question: 274 You are at a command prompt. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Run SFC /AUTOREPAIR. CD /D D:\ D. Which command will get you to the root of D:? A. you are responsible for infrastructure design and global configuration changes. CD\ C. C:\Win\System32 D. B. Answer: D Question: 273 You work as an IT professional in an international company. and your current directory is C:\Windows\Temp\Files\Old. True B. C:\System\Windows32 C. Run SFC /REVERT. D: Answer: D Question: 275 Page 57 of 193 . B. Run SFC /SCANNOW. In your company. What do you do to make System File Checker automatically repair your system files if repair is needed? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. You run System File Checker. A.

a client calls you and states that his monitor is malfunctioning and the image shakes now and then. the one that has a maximum range of 9 meters (that is. PING D. 802. CONVPART C.11b D. During your working hours. You cannot convert a FAT partition to NTFS. IPCONFIG B. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. Under that circumstance. Which command can you use to see whether you have a network connection to another computer? A. You notice that the defective monitor is an old CRT monitor. False Answer: A Question: 276 Take the following wireless technologies into consideration. A. The client also states that all CRTs of his company are currently replaced with new LCDs.0 C. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. 30 feet) is: A. Bluetooth 2. CONV D. False Answer: A Question: 279 You are at a command prompt. CONNECT C. 802.11a B. IP Answer: C Question: 280 You are an IT professional in an international company. CONVERT B. True B. A. and that it was not altered in transit. how to respond? Page 58 of 193 .

DOC C. it will cause improper cooling. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. B. Empathize with the user and send them a nt monitor to solve the issue. Ask the user what they did to cause the shaking images. ATTRIB WORK. ATTRIB +RO WORK.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Press F6 when prompted to load the additional drivers. Disable the system BIOS so the SATA card can take boot precedence. D. C. B. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Which command do you use to accomplish this? A.DOC a read-only file. Periodically clean the vents using a small vacuum cleaner. Install ceiling fans in the room. ATTRIB +R WORK. Answer: D Question: 281 You are at a command prompt. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. D. D.DOC B. Which of the following method will be helpful to prevent that from happening? A. C. /? B. Create a utilities partition on the hard disk prior to OS install.DOC D.DOC Answer: A Question: 282 If there is too much dust in the vents. You want to make a file called WORK. C. Inform the user of the cause of the problem and tell them the degauss the monitor. How to successfully perform a Windows installation on that computer? A. Use a moist rag to clean the vents monthly. B. Directly spray the vents with compressed air. /help C. READONLY WORK. /and D.

Translucent B. Sidebar C. 10.0. What should you do? A. B. 172. remove the cover. B. C. Unplug the power cable. Delete and reinstall the printer.168.0. Processor D. 224.1 D. The printer is connected properly and online.16. hold the can upside down and spray. but nothing is printing. What does it most probably refer to? A. Unplug the power cable.0. Stop and restart the print spooler.1 B. Answer: C Question: 286 You are sending print jobs to the printer. Case fan C. Leave the unit powered up so that any issues with cleaning can be immediately realized. Unplug the power cable. 192.1. remove the cover.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. Open Printer Troubleshooting and have it diagnose the problem. UAC D. RAM B. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 . remove all components. remove all the components inside the case and spray each one separately. hold the can upright and spray. Which of the following IP address belongs to Class A? A. D. C. Answer: D Question: 287 Classful network divides the address space into five address classes. Aero Answer: D Question: 289 If it is defective. Delete and reinstall Windows.0. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock.1 C. D.1.

which command do you use to remove the Hidden. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. B. System. Processes D. System C. CAT5e B. UNDELETE B. A. False Answer: A Question: 294 In order to delete and/or replace system files. Skip loading the Registry. C. DELETE Answer: C Question: 295 Refer to the following cables. CAT6 C. ATT RIB D. False Answer: A Question: 292 Which of the following are not tabs found. A. RG-58 ThinNet D. on the Windows Vista Task Manager? A. True B.SYS. Run Windows without processing AUTO EXEC.BAT and CON FIG. ERASE C. D. Services B. whose segment length is required to be 500 meters (1. Start Windows using only basic files and drivers. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. by default. RG-8 ThickNet Page 61 of 193 .640 ft) if there is no need to take the data rate speed into consideration? A. and Read-Only attributes on the file before you replace the file? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Boot the system without scanning drives. True B.

False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator. D.0. 255.0. C.0 B. Answer: A Question: 300 All of the following are Windows file-related problems except __________. without sacrificing the mobile computing functionality of the machine.0 Answer: C Question: 297 The docking station adds expansion capabilities. System files not found B. Notify all users before unplugging the printer. 255.1 C. Save all print jobs. 255. Delete all print jobs before replacing the printer.0. Locale D.0. which of the following address will you choose as the default subnet mask for class B in a classful network? A.0. Configuration file issues C. AUTO EXEC.255.255. A. True B.BAT issues D. as well as additional ports. A. For example. B. Regional and Language Options B. 224. Swap file issues E. Regional Options C. Unplug the network printer and then replace with a new printer. Boot file issues Answer: C Question: 301 Page 62 of 193 . replace the printer and then print everything that was saved.255. to a laptop.0 D. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A.

Thrashing C. Ring D. Root C. Encrypts data traveling across the wireless network B. which one is able to support a new NIC if an extra network connection is established to a laptop? A. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. SATA D. AGP B. Ensures all users physically login to the wired network C. Clocking B. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. What can a user benefit from disabling the SSID from broadcasting on a WAP? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Ensures that only certain devices can access the network D. Windows D. Mesh Answer: A Question: 306 Page 63 of 193 . A. Program Files B. Star B. Bus C. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. SODIMM C. Booting D. which is referred to as __________.

Ifconfig B. Hijack Answer: B Question: 311 Page 64 of 193 . which of the following function key should be pressed to start the installation? A. There is a system that has a SATA HDD and the technician would like to install Windows XP on it. asp:// D. Press the F3 Key C. https:// B. what does the beginning of a site address become? A. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. you decide to use your firewall to block the Telnetprotocol.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. A. 21 B. Under that circumstance. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Winipcfg D. Ipconfig C. True B. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Which port will you need to block to prevent Telnet from being used? A. Press the F2 Key B. 22 C. 23 D. Press the F8 Key D. ssl:// C.

D. You notice that among all of the other ports. a client calls you and states that there is something wrong with his computer. D Question: 313 Refer to the following media types. What services are associated with these ports? (Choose two. 256-bit card D. POP3 D. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. you receive another call from your friend. DVD-RWB. Dual-sided DVD C. PlayStation 3 video games. port 443 and port 80 have been disabled. DNS B. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. B. 128-bit card? B. Ask the customer for permission before answering the call. During your working hours. During the conversation. Ignore the call and call back afterwards.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. HTTP D. 16-bit card Answer: B Page 65 of 193 . and other data as it has the largest capacity? A. FTP C. Under that circumstance.) A. Answer the call and then resume work. Telnet B. C. Blu-Ray D. which one is mainly used for storing high-definition video. FTP C. Step outside and answer the call. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. 32-bit card C. HTTPS Answer: C. what is the most appropriate action to take? A.

B. Ipconfig C. If there is a language barrier between you and your customer. D. Ping B.0.11 Page 66 of 193 .0. Tracert D. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. Ask to get an interpreter to assist in the language barrier.168. which of the following is the BEST course of action to solve the problem? A. Inform the client the service must be rescheduled with a different technician.0. Get a language to language conversion dictionary to help understand what is being said. Restate the issues to the customer for validation.255. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system.255. 802. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A.1.1.12 and a gateway of 192.0. Ping B. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255.0. the loopback address of it should be 127. Ipconfig C. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. C. True B. A. A. Tracert D.168. an IP address of 192.

After the installation. you are responsible for infrastructure design and global configuration changes. ST C. Last Known Good Configuration D. B Question: 324 Refer to the following connector types.1x C. He states that his computer displays bluescreen errors. Subnet mask C. DNS server Answer: A. you receive a call from a customer. Which of the following allows for the rolling back of the system to a previous state before the installation? A. Default gateway D. Debugging Mode C. UTP CAT-5 B. 802. You are asked to install a program for a laptop. IP address B. In your company. It is still the same though you uninstalled the program.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Bluetooth D. UTP CAT-5e C. Safe Mode B. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. As an experienced technician. UTP CAT-6 D. Multimode fiber Answer: B Question: 326 During your working hours. which one is generally used to terminate the end of a fiber cable? A. RJ-45 B. which of the following action Page 67 of 193 . BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. the computer experiences stop errors. RJ-11 D.) A. UTP Answer: C Question: 322 You work as an IT professional in an international company.

Default systems administrator account Page 68 of 193 . more than 4GB of RAM. Replace RAM modules and verify that all other system components are operating properly. Replace the motherboard and perform a system restore. Contact the user to determine if any recent changes have been made to the computer. DRAM B. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. B. Integrity C. DIMM C. D. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. Authentication B. Hard drive D. in some cases up to 128GB of RAM can be supported. Adapter card C. Ordinary user account B. SIMM D. Use Windows Recovery Console to perform a repair installation of Windows. C. True B. Motherboard B. Access control D. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. A.

Physical barriers C. A.SCR C. DVD media. . Access control B. Temporary user account D. . Sound card C. True B. which of the following will you recommend? A. As an experienced technician. SPUNINST. Video capture card Answer: A Page 69 of 193 . and CD media. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. TV tuner card B. Graphics card D.EXE B.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods. Biometrics D. CONVERT. PROGMAN. . This type of security is an example of whichof the following? A.TXT D.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. but he is not sure which command line should be used. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A.DOC B. Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2.EXE C. TASKMAN. .EXE D.

Worm C. He states that the system experiences crashes and performance loss Page 70 of 193 . which of the following suggestion will be most helpful to avoid the damage to the system? A. Install software that saves work. During your working hours. NAT D. Have an employee work nights to perform the shut down. DoS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. you fail to accomplish them within working hours. but it only lasts about half an hour. which is used to control access to a broadcasted wireless network by your supplied key? A. Before leaving the office. so you left the computers overnight in the office so as to accomplish the tasks. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. Social engineering Answer: A Question: 338 As an experienced technician. Worm D. DoS B. you are sure that the computers are connected to the UPS. you are responsible for Technical Support in your company. B. WEP C. Logic bomb D. Have employees shut down their computers before they leave and perform the calculation during their down time. As there are too many tasks for you to do. Answer: B Question: 340 As the security administrator for your organization. SSID Answer: B Question: 339 You are a worker in an international cooperation. you must be aware of all types of attacks that can occur and plan for them. DDoS C. and properly shuts down the computer. You ask the user about any recent changes to the system. C. a client calls you and states that his system is malfunctioning. Refer to the following options. Which type of attack uses more than one computer to attack the victim? A. D. MAC B. Setup a hot site for the office so all data will be backed up. If there is an extended power outage. closes programs.

Start>Settings>Control Panel>Speech C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. Which of the following action should be taken first so as to solve this problem? A. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Which type of attack has occurred? A. Man-in-the-middle attack B. DoS B. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Download and install updated drivers for the device. Replay attack D. Social engineering Answer: C Question: 343 Warm is a type of: A. DDoS C. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. A customer would like to record audio with the use of this microphone. B. malicious software that changes the user`s home page D. Start>Settings>Control Panel>System>Hardware D. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Which type of attack is this most likely to be? A. D. Which of the following best describes the appropriate steps to adjust the input levels? A. malicious software that is self-replicating and self-propagating B. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. Try installing the device to a different port or slot. Back door attack C. Disable the device in Device Manager. Contact the vendor for an RMA. malicious software that monitors Internet surfing habits C. C. Back door D.

HTTP B. After looking at the log files. Retinal scan B. D Question: 350 Which packaging is used for DDR SDRAM memory? A. (Select TWO) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. Man-in-the-middle attack B. Worm D. Which type of attack is this? A. Back door attack C. Virus attack D. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. such as __ and __. TCP ACK attack B. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. Which type of attack is probably occurring? A. 72-pin SIMM C. SMTP D. The server indicates that it has exceeded its session limit. RFID smartcards C. Encrypted passwords D. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. Fingerprint reader Answer: A. 168-pin DIMM B. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. Smurf attack C. 184-pin DIMM D. NNTP C. RIMM Answer: C Question: 351 Page 72 of 193 .

All of the following should be plugged into the UPS EXCEPT: A. Wait until the main battery is exhausted and then remove. Computer B. True B. 255. it still does not work. Double click the Computer Management icon under Administrative Tools. Remove the CMOS battery. C. D.0.0. C. A. B Question: 356 Page 73 of 193 . False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. As an experienced technician. What are they? A.0 for class B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment.0. You ask him to remove the external power adapter and hold the power button down for fifteen seconds.255. D.255. type in Run and then type in msconfig.255. True B. Click Start. Disconnect all external devices. which of the following action will you suggest next? A. Answer: A. Answer: C Question: 353 A user locates a UPS at his desk.0 for Class A. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255. During your working hours. Click Start. you receive a call for assistance from a customer as his computer fails to shut down or log off. and 255.0 for Class C. Laptop AC Adapter D. type in Run and then type in regedit. B. There are TWO ways to navigate to the Computer Management MMC Plug-in. Right click on My Computer and select Manage. B. A. Monitor C. However. False Answer: A Question: 352 You are an IT professional in an international company. Remove the internal main battery.

Increasing RFI Page 74 of 193 . Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. The sound card is not connected properly. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. The laptop is not receiving enough power from the battery so the battery should be replaced. what is the primary reason for that? A. One day. there is no display showing on the screen.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. Increasing transfer rate C. the new drive is able to read data disks. you are asked to install a new DVD drive into a customer's computer. Answer: C Question: 359 Refer to the following memory modules. C. C. D. The laptops NIC needs updated drivers. Which of the following is the best reason for that? A. DDR333 B. Decreasing ESD B. Reboot the computer. Use appropriate function toggle key to switch display mode. As an experienced technician. Although the projector is connected to his laptop and it is turned on. D. The drives device driver needs to be updated. What will you do to send the display to the projector? A. C. B. Answer: A Question: 358 You are a network administrator in your company. After the installation. Decreasing EMI D. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. D. The system does not have enough RAM installed. B. Go into Device Manager and enable the projector. B. Under that circumstance. you are asked to solve this problem. it is able to connect to the network if he uses the AC adapter. but Windows Media Player fails to play back DVD movies from it. DDR400 D. The power management settings on their laptop are set to disable the internal NIC. However. which one transfers at the highest rate? A. the system will auto-select the projector on restart. The laptop is not receiving enough power from the battery so the battery should be replaced. PC2100 C. Decoder software needs to be loaded. Press F1 to shift display to the projector.

D. RJ-45 D. you receive a call for assistance from a customer. C. The computer needs to upload the print job. Check for any updates to the program. you are noticed by the balloon in the system tray that the printer is not functioning normally. Connecting a loop-back plug D. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. The paper needs to be replenished. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company. Printer firmware needs to be updated. 169. The printer does not recognize the font type. Run the program as a local administrator. Add an exception to the firewall for the program. He states that though Internet connectivity is available.0.254. how to effectively solve this problem? A. LC B. B. During your working hours. You have purchased a new printer recently. which one is most possibly assigned by it? A. Connecting to a parallel modem B. a program still fails to connect to the network after upgrading the wireless network router. D. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company. Printing to an older printer C. However. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A.15 Page 75 of 193 . Take the following addresses into consideration. B. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. What is most probably the reason for that? A. As an experienced technician. SC C. you are responsible for infrastructure design and global configuration changes. Check the Hardware Compatibility List to see if the program is not compatible with the OS.

15 C. 802.11n D. An alert at logon when an unknown user has tried to logon D. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A. which of the following will navigate to the IRQ settings? A. and assign it to IRQ4. A motion sensitive web cam recording the room B. 802. Faster response time Answer: B Question: 370 Refer to the following options.1.11a C. Lower cost D. Under that circumstance. Start>Run>Regedit D.25 D. What might be of the benefit? A.15 Answer: A Question: 366 If one adds a modem expansion card to a system. Error detection C. 802. A. 802.16. which one is the most appropriate example of computer intrusion detection? A. Control Panel>Hardware Devices>Settings B. 10.168.11b B. 172. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Better cooling B. 192. which is traditionally assigned to the COM1 serial port. An alert when the computer case has been opened C. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 .0. Device Manager>Computer Properties C.0. it will likely cause an IRQ conflict.0. False Answer: A Question: 369 It is beneficial to have parity on a memory device.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.

DDR-2000 B. such as a CRT monitor. True B. Higher response time Answer: B. have theability to connect an external display. Support different resolutions D. Limited bandwidth B. Scandisk C. Chkdsk Answer: C Page 77 of 193 . DDR3-16000 D. DDR3-2000 C. is necessary to be entered before booting into the operating system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. or Projector. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. flat panel display. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. User Accounts C. C Question: 375 Which of the following collects. False Answer: A Question: 374 Almost all laptops. BIOS D. POST B. Indexing D. Defrag B. A dual core CPU has two separate processing units. once setup. A. parses. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). especially those made within the last few years. PC3-2000 Answer: B Question: 372 Which of the following password. Limited display size C.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. Hard drive is failing D. During yourworking hours. System fan is rubbing against the fans housing B. ThinNet Answer: A Question: 381 Page 78 of 193 . Power supply warming or cooling C. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. such as audio. Coaxial D. which of the following question will you ask for more information? A. video. and input drivers? A. msconfig C. Are you sure you were using that program? B. True B. regedit D. Fiber C. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. A. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. ipconfig B. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. Was there a power outage since yesterday? D. such as Windows XP Home. which one is applicable in a 10BaseT network? A. Under that circumstance. a client calls you and states that a program which was just used the day before is missing from the system. UTP B. Windows 2000 Professional and Windows XP Media Center Edition. False Answer: A Question: 380 Refer to the following cable types.

Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. Memory brand is different than the computer. Answer: B Question: 382 As an experienced network technician. prevent memory vibration caused by the heatsink fan. provide insulation around the processor. you are responsible for infrastructure design and global configuration changes. the System BIOS only reports the original memory amount at startup. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. B. you add a memory to a Windows operating system. What is most probably the reason for that? A. you fail to accomplish that task as you are informed that the process is in use whenever you try. D. the computer is malfunctioning and reboots periodically. msconfig D. Debugging Mode C. ping C. provide thermal transfer from the CPU to the heatsink. Page 79 of 193 . The system cannot connect to the network. The system does not have enough free hard drive space. However. Memory is defective. C. As there is a virus in your computer. The hard drive is faulty and needs to be replaced. Disable Automatic Restart D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. The automatically restart feature in System Failure option is on. Which TWO of the following are most probably the reasons for that? A. protect the CPU from direct contact with the heatsink. which of the following is a diagnostic mode of a computer operating system and should be used? A. However. B. The customer states that his computer experiences a stop error. One day. you are in charge of network infrastructure design and security policy. telnet B. Safe Mode B. In your company. Answer: C Question: 385 You work as an IT professional in an international company. you are attempting to uninstall this malicious software. C. C. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. Memory mismatch. After that. D. So as to boot up your system.

Right-click My Computer then select Manage Answer: C Page 80 of 193 . Answer: C Question: 387 Optical recognition. D. Net stop B. C. Blu-Ray C. Registry C. Memory size needs to be adjusted in Device Manager.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. it will slow down your computer at startup. Electromagnetic interference due to the copy machine in the room. Start > Control Panel > System C. Power supply on the computer is going bad. Improper ventilation from dust buildup inside the computer. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. A. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. B. Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. Power supply to the room is not great enough for both the copy machine and the computer. MSCONFIG Answer: B. True B. Floppy D. Start > Control Panel > Printer icon B. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Recently. Answer: A. Right-click on the printer's icon and select Properties D. What is the most probably reason for that? A. Tape B. The computer is placed in a copier room and it has been performing normally for years. voice recognition and fingerprint reader are forms of biometric authentication. B Question: 386 A customer purchased a computer three years ago. there has been something wrong with the computer as it shuts down in a continuous loop. Event Viewer D.

a client calls you and states that there is something wrong with his computer. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. the protocols of the Transport Layer of the Internet Protocol Suite. FTP B. ATX B. B. To allow the power supply to operate at different voltages B. True B. While explaining the problem to him. During your working hours. SMTP D. HTTP C. but also other protocols. To change the voltage coming from the wall D. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. which of the following should you pay more attention? A. Use email so that everything is in writing. which one typically uses port 80? A. Use non-technical terms. False Page 81 of 193 . As an experienced technician. Such an endpoint is known as a port and the identifier is the port number. Baby AT D. C. Use technical jargon. D. Use the proper acronyms. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. you immediately know what the problem is after the client describes several symptoms. Refer to the following protocols. NLX Answer: A Question: 394 In computer networking. use a numerical identifier for the data structures of the endpoints for host-to-host communications. AT C. most notably the TCP and the UDP. To change the output voltage to meet the needs of the motherboard C. A.

the Windows Experience Index (WEI) generally measures: A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. B. Page 82 of 193 . D. You ask the user about any recent changes to the system. VPN C. you think there might be multiple problems after the client describes several symptoms. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. However. D. a performance value of system components. Check the BIOS for temperature changes. he still has many other tasks to accomplish. which of the following action will you take first? A. Call the customers scheduled that day and reschedule all the appointments to different days. Go to the first scheduled appointment late. explain the reasoning to the client. C. but he fails to do that on time. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. and make the repairs as quick as possible to try to catch up on the schedule. During your working hours. FTP B. the reliability and speed of search indexing. D. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. Attempt to replicate and verify the issue. Open the case and determine the cause of the noise. WAN D. C. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. Under that circumstance. B. As an experienced technician. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. remaining hard disk storage space. Verify that the user has not made any OS changes. Skip the first appointment. C. the speed and available bandwidth of Internet connections. HTTP Answer: B Question: 397 You are an IT professional in an international company.

150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. B. A. B. Under that circumstance. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. 800Mbps D. Change the language and complete the service call. 300Mbps C. a 3 Gbit/s signaling rate was added to the physical layer. Subsequently. During your working hours. D. Check to the correct type of paper is being used. the client is a Chinese and the language on the workstation is also Chinese.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Explain that the issue can not be resolved because you do not understand the language. 400Mbps B. MAC filtering B. a client calls you and asks if you can help him. Add additional memory to the printer. D. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones. NAT routing C. WEP encryption D. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. Replace communications cable. Ask the customer if you can change the language. effectively doubling maximum data throughput to__ Mbps. True B. Tell the customer that the operating system is corrupted and must be reinstalled. As an experienced technician. You are an American and speak English as your mother language. C. However. Answer: B Question: 405 Page 83 of 193 . what is your next step to take? A. Change the toner cartridges. what will you recommend under this circumstance? A. C.

which of the following measure is recommended to take? A. After that. C. As an experienced technician. D. The hard disk drive has failed. when a worker prints some documents during lunchtime. C. B. the printer has a problem with images smearing on the page. Answer: D Question: 409 There is a brief power outage during working hours. Then it suddenly turns off followed by a series of beeps. A potentially dangerous virus has been downloaded onto the system. B. You are asked to replace thirteen 21 CRTs with 19 LCDs. Space reserved by the drive manufacturer for firmware. A recovery partition put there by the manufacturer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. As an experienced technician. D. What does the second partition most probably refer to? A. D. In your company. Answer: B Question: 408 You work as an IT professional in an international company. Too many pages are being sent to the printer at one time. C. However. Which of the following is the primary reason for the smearing problem? A. Wear anti-static wrist straps to prevent ESD in the new monitors. It was printing normally the day before. Which of the following is most probably the reason for that? A. The CPU has dislodged from its socket. which of the following action will you take first? Page 84 of 193 . B. Recycle the monitors after removing the capacitors for use in other monitors. The printer drivers need to be rolled back to a previous version. D. B. The monitor has failed. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. Spooler service needs to be restarted. The computer beeps at startup and no display shows on the screen. The worker remembers that he re-filled the paper tray as it was empty. Space set aside by Windows for use by the virtual memory swap file. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. Wrong type of paper is being used for this printer. and checked the ink levels in the morning. It is necessary to move the monitors to the storage room which is on the other side of the building. Take personal safety into consideration. The operating system is corrupt. you ask the worker about any changes to the printer. Wear a back brace when lifting and carrying the CRTs to the storage room. you are responsible for infrastructure design and global configuration changes. Answer: C Question: 407 There is something wrong with a customer??s computer. C. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À.

Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. D. Daughterboard D. thereby. Socket 370 D. B. such as Transmission Control Page 85 of 193 . Standoffs C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.msc. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. What are they? A. but he has no idea how to get to the Services MMC Plug-in. Socket A C. As an experienced technician. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. C. Click Start>Run and then type in services. Click Start>Run and then type in regedit. Plenum C. Boot into BIOS and check the hard drive status. Have the user power off for five minutes then restart the system. Answer: B. open Administrative Tools. Open Control Panel. Have the user check external drives for media. Screws B. Run a check disk operation on the hard drive. Coaxial D. preventing an electronic short? A. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. D. C. UTP B. B. double click on the Services icon. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. Slot 1 B. Click Start>Run and then type in regedt32. you provide TWO solutions for him.

SATA C. AGP D. you are required to configure a WAP network. They specify a source and destination port number in their packet headers. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. TELNET D. Under powered fan D. System clock feature C. SMTP C. As it will be advertised by default. SPGA Answer: B Question: 416 As an experienced network administrator. LPGA D. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A. ZIF C. thus ranging from 0 to 65535. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. Failing hard drive Answer: D Question: 419 Page 86 of 193 . Failed fan B. SSID D. What does it refer to? A. Socket 479 B. HTTPS B. A port number is a 16-bit unsigned integer. PCIe B. it should be disabled for security reasons. WPA C. RADIUS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A.

However. IPX/SPX B. DNS C. D Question: 423 You want to plug a keyboard into the back of a computer. DHCP Answer: B. it is necessary to be familiar with the frequently-used network configurations. Socket A C. the client keeps talking to you about all the other symptoms. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Socket 370 D. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A. Internal cache memory D. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. RAM C. A. and it does not lose its data when power is removed. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. Which TWO of the following are components of the TCP/IP network configuration? A. C. ROM Answer: A Question: 420 You are a network technician in a large company. NetBEUI D. As an experienced technician. what is the best practice for you to do? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. RJ-11 Page 87 of 193 . Slot 1 B. a client calls you and states that there is something wrong with his computer. Under that circumstance. Hard drive B. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. D. You know that you need to plug the keyboard cable into a PS/2 port. Which style of port is the PS/2? A. During your working hours. you immediately know what the problem is and even the solution after the client describes several symptoms.

Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. one day. Host adapter D. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. A new security update is available for download. The wireless network card has been disabled by the hardware switch. DE9 C. However. Recent provider upgrades have changed the wireless specification from 802. The wireless network is not properly configured. their laptops fail to access the home wireless network and no network is available right now. Sector D. after the cleaner left. As an experienced technician. as opposed to being mounted on a daughter card? A. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. B. C. Read/write head B. CPU C.11n. The speaker wires were disconnected while cleaning. The default printer is out of paper or offline. C.11a to 802. DIN 5 D. D. Controller B. the worker there hears a series of beeps coming from under the desk. The UPS is disconnected from the wall. What might be of the problem? A. Platter C. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. MAC filtering is preventing the computer from connecting to the network. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. However. D. what is the most possible reason for that? A. B.

Send a test page to the printer. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. ESD C. Optical drives Answer: C Page 89 of 193 . high quality of output. B. Solid-state drives D. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Replace all of the print cartridges. such as wireless communications. Drive interface B. RFI B. However. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. 128TB D. Thumb drives B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 2TB C. and ease of use. CRT D. They are the most common type of computer printer for the general consumer due to their low cost. D. Controller C. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. 256GB B. Refer to the following methods. which one is most helpful to solve this problem? A. C. the printed materials coming from the printer seem to be fuzzy. Memory cards C. Hard disk D. capability of printing in different colors. Power cycle the printer. Run an alignment page. A color inkjet printer is attached to a computer.

720KB C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. During your working hours.exe or regedt32. The star topology reduces the chance of network failure by connecting all of the systems to a central node. Number of fans located in the room so system does not overheat C. Thus. Import registry file D. Electrical safety with the extra network cables D. You notice that the system boots up but nothing displays on the laptop screen. If someone would like to build the same laboratory as yours. what is your suggestion during laboratory building process? A. 1.44MB D. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. what is your first action to take so as to solve this problem? A. Replace the LCD inverter. The display shows on the monitor other than the on the laptop. Save registry file C. Export registry file B. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. careless registry editing can cause irreversible damage. 360KB B. Make sure the laptop display is enabled. there is a central switch available. performing backups of the registry before editing it is highly recommended. How to enable that? A. Under that circumstance. which acts as a conduit to transmit messages. Replace the video card inside the laptop. Cable management to avoid trip hazards B. the switch and another fourteen wired personal computers form a graph with the topology of a star. a client calls you and states that there is something wrong with his laptop. In your laboratory.exe in the Windows directory. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . B. Make sure the OS has the latest video drivers installed. D. However. It is still the same though you plug in an external monitor. C. 2. Thus.

Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. DVI Answer: B. AC in. Ability to detect and correct single bit errors in memory D. Double-sided. VGA C. Double-sided. single-layer DVD-R D. DC in. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. respectively. and moving pictures. instrument panels. double-layer DVD+R B. DC out C. AC out B. Double-sided. AC in. C. Care must be taken when swapping the device because it can be hot to the touch. Error-correcting codes are used in computer data storage. Its uses include monitors for computers. immediately after powering down the system. Ability to detect hardware incompatibilities and resolve them C. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. flat panel used for electronically displaying information such as text. DC out D. which one accurately represents the input and output. Single-sided.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. images. which TWO of the following are helpful to accomplish that? A. B. televisions. DC in. DVDs and in dynamic RAM. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. of power supplies and AC adapters? A. AC out Answer: C Page 91 of 193 . The device can be removed with power applied after the device is properly stopped in the operating system. for example CDs. Power does not need turned off before the device is inserted or removed. single-layer Blu-ray disc C. D. So as to enable the connection between an LCD monitor and a desktop. Ability to use varying levels of voltage for power saving B. and other devices. S-Video D. The device can be swapped while still hot. CGA B. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings.

Answer: A Question: 445 Which of the following statements about power supplies is true? A. there is something wrong with it. 20Mbps.0 has three data rates. C. Before leaving the Repair Center. The technician will get back to them as soon as possible. 2.3VDC C. D. 2. E. So. you are responsible for fixing the problem. 12Mbps.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. The USB 2. Ask the customer to check daily to see when it is completed. -12VDC G. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. 400Mbps D. C. 480Mbps B. +12VDC F. B. 10Mbps.3VDC B. but he has no idea what the problem is. D.5Mbps. What are they? A. -3. Give the customer an estimated time for repair based on the technician??s assessment. 360Mbps C. +110VAC H. 1. 1. What is the best answer to that? A.5Mbps. Inform the customer that others are waiting. D. +3.) A. the customer is anxious to know when he might come back to pick up his computer. Ask the customer when they would like to have the work completed. -5VDC E. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe.0Mbps. SATA hard drives most often use the same type of power connector as PATA hard drives. -110VAC Answer: A. 16Mbps. F Question: 444 A customer has purchased a laptop computer for half a year. Recently.0Mbps. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. while Berg connectors are used with floppy drives. C. he takes the computer to the Repair Center and as a technician. Molex connectors are used with PATA hard drives. B. Answer: D Question: 446 Page 92 of 193 . +5VDC D.

A. AT system connector B.25mm away from the nearest phosphor of the same color. Projector Answer: C Question: 449 You work as an IT professional in an international company. what is the overall speed of the new RAM as long as the required slots are available? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. CRT B. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. HDMI C. LCD D. 2100 D. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Under that circumstance. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. you are responsible for infrastructure design and global configuration changes. 5300 B. In your company. The associate mentions that each phosphor is on average only 0. Berg C. What is the associate trying to describe? Page 93 of 193 . Switch B. Dial-up modem D. Molex D. Scanner C. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. Your current job is to install a RAM upgrade into a personal computer. 2700 C.

Answer: D Question: 453 Which statement about LCDs is most accurate? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. LCDs tend not to be as clear as CRTs. D. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. the maximum refresh rate allowed tends to increase. which of the following might explain why? Page 94 of 193 . such as: A. B. with regard to LCDs. BNC B. C. The refresh rate is normally selected by using the controls on the front panel of the monitor. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. As you lower the resolution. As long as the graphics adapter can refresh the image at a particular rate. Dot pitch C. LCDs are preferred to CRTs because they can display a larger range of resolutions. C. B. Resolution B. Refresh rate D. D. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. depending on the topology. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. The concept of refresh rate has no meaning. UPS is not applicable to which of the following utility as it consumes too much power? A. Server C. RJ-45 D. The refresh rate is normally expressed in MHz. the attached monitor can accommodate that refresh rate. Laser printer B. LCDs require more power than CRTs. LCD monitor D. RJ-11 C.

The graphics adapter does not have enough memory installed. Memory chip Answer: B. Hard drive C. Refer to the following options. Which TWO of the following are most probably the reasons for that? A. B. Solid state hard drive D. C. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. SCSI drive with properly terminated ends C. refer to? A. C Question: 458 Which video technology has a resolution of 1280??1024? A. Lack of drive heads and platters D. such as QXGA. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. You are using a CRT with a single fixed resolution. thus easily replacing it in most applications. SATA hard drive with a rubber gasket B. a client calls you and complains that his lately-purchased desktop computer is making loud noise. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. You have the refresh rate set too high. An SSD emulates a hard disk drive interface. The video display unit does not have enough memory installed. which one is a feature of it? A. CPU B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Cooling fan D. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. During your working hours. D. Built-in encryption standards C. SVGA B. WSXGA D. SXGA C. Both the horizontal and vertical components of the resolution have been quadrupled. Higher data integrity B. Page 95 of 193 .

During your working hours. Use the drive compression utility. D. you are responsible for infrastructure design and global configuration changes. C Question: 462 What is contrast ratio? A. The present task for you is to perform a mandatory update on the users' network. C. Answer: A. In your company. Both the horizontal and vertical components of the resolution have been doubled. As it is necessary to restart the work stations at lunchtime. Use restore point to roll back the computer to a previous date. which of the following is the most appropriate way to inform the users about the update? A. Install the update without notice. Stop the mandatory update. Use the defragment utility. C. Email the users about the update. The ratio of luminance between two adjacent pixels D. HDMI D. D. Use the checkdisk utility. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. Which TWO of the following methods will be helpful to enhance the performance? A. You notice that the light of the hard drive flashes constantly. It is still the same after several reboots. B. DVI C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. The technology is faster. Post notices around the building. C. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. B. D. The ratio of luminance between the darkest and lightest colors that can be displayed B. Answer: D Question: 461 You are a network technician in a joint venture. Composite Answer: C Question: 465 Page 96 of 193 . a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. VGA B. The resolution is cut to one fourth. A term that was used with CRTs but has no meaning with LCDs C.

trojan horses. D. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. Which of the following description about the Trojan horse is the most appropriate? A. more reliable. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. B. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. Listen and ask questions using non-technical terms. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. B. and require less power. Malicious software attached to an incoming email B. and require less power. Advise the user to not do anything else. which includes computer viruses. until the technician can arrive and work on the computer themselves. crimeware and other malicious and unwanted software. Answer: B Question: 469 You are an experienced network engineer in your company. more reliable. worms.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. Solid state drives are faster. You wouldn't interconnect those two interfaces. With a DVI-I cable B. What is the correct answer? A. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. D. C. Solid state drives are faster. Solid state drives are slower. and require more power. not to mention the technical terms. Repeat the steps multiple times so that the user can understand the computer terms. Speak slowly. C. Malicious software attached to another piece of software D. more reliable. more reliable. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. Under that circumstance. IDE drive Page 97 of 193 . D. and require more power. Solid state drives are slower. Malicious software that monitors Internet surfing habits C.

you should be familiar with the knowledge about switches and routers. 23 C. and a switch transmits data directly to the device. 80 Answer: D Question: 472 As an experienced Network Engineer. Which port will you block so as to prevent Internet access? A. A switch broadcasts all data packets that are sent on the network. USB hard drive C. B. A router broadcasts all data packets that are sent on the network. Which one most appropriately describes the differences between them? A. 21 B. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. Liquid cooling systems are less efficient than the traditional heatsink technology. you are asked to upgrade an operating system on customer's computer. Refer to the following descriptions. Format the hard drive. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. where a router interconnects devices on a network. D. SATA drive Answer: C Question: 470 Refer to the following statements. Liquid cooling systems are less effective at cooling the processor. D. Answer: C Question: 473 As an experienced technician. B. C. Flash drive D. and a router transmits data directly to the device. A switch interconnects devices on the same network to be able to communicate. you are responsible for Technical Support in your company. Answer: C Page 98 of 193 . Liquid cooling systems are more effective at cooling the processor. Partition the hard drive. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. A switch interconnects one or more networks. 20 D. where a router interconnects one or more networks. C. C. Backup the hard drive. Answer: A Question: 471 As an experienced network administrator. Update the device drivers. D. What is the best course of action to take prior to that? A.

you should be familiar with the following key commands. True B. Windows Key + D D. Port 25 has been opened. Broadcast name B. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. Malicious code that can propagate itself to different host files B. Ctrl + Alt + Esc B. Page 99 of 193 . A. Which one most appropriately describes a virus? A. Ctrl + Alt + L C. Device Manager B. Component services D. False Answer: A Question: 478 As an experienced Network Engineer. Encryption type C. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A. Port 25 is setup for port forwarding. What does the SSID on a wireless network demonstrate? A. System Information C. Which tool would be suitable? A. A malicious program that spreads itself in a system without the need of a host D. Wireless channel used Answer: A Question: 476 Refer to the following statements. A program that is used to track user information for commercial reasons C. Security key used D. Disk Management Answer: A Question: 475 Refer to the following options. Which one is able to lock a workstation? A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver.

A customer would like to install a hard drive with no movable parts inside. BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. Smart card D. Biometrics C. Solid state Answer: D Question: 483 As an experienced network engineer. Optical C. Solid state B. Which one will you recommend? A. The hard drive is set to pre-format conditions. Dual-layer DVD B. D. IDE D. Data has been backed up. The hard drive has been reformatted. Blu-Ray disk Page 100 of 193 . Port 25 is running at full duplex. D. Refer to the following drive types. Which ne is the most effective authentication technology? A. What is the correct answer? A. He is asking you what it means. HDD D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Which one would write data in the term of burning an image to the media? A. Port 25 is no longer being used. FDD Answer: B Question: 484 Refer to the following media types. B. Answer: B Question: 482 As an experienced technician. you are familiar with the functions of the following devices. Which one provides a capacity as large as 4. Data has been restored. Answer: A Question: 480 Refer to following authentication technologies. PATA C. SATA B. C. Username and password B.7GB? A. you are responsible for Technical Support at certways.

Floppy disk Answer: C Question: 485 As an experienced network administrator. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives. you are responsible for Technical Support in your company. what setting he can use to remove discoloration due to magnetism. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. IR keyboard B. Where allows you to view that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Single-layer DVD D. CCD barcode reader D. My Computer D. HDMI B. Resolution B. Auto Alignment C. DVI D. Laser barcode reader C. Where allows you to view that? A. you are familiar with the following devices. S-Video C. VGA Answer: A Question: 487 As an experienced technician. Control Panel B. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. What is the correct answer? A. My Network Places C. Task Manager B. Task Bar Page 101 of 193 . What kind of device could read fonts by the reflection of white spaces between black bars? A. Degauss D.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. IEEE 1394a D. Verbal recognition Answer: A Question: 493 As an experienced technician. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. IEEE 1394b Answer: D Question: 494 Refer to the following options.0 interface? A. Fingerprint scan B. biometric authentication is able to prevent access to a device. 800Mbps B. Cable Answer: B Question: 492 As an experienced Network Engineer. Wireless B. Generally speaking.0 C. Which one will use an analog signal? A. USB 2. which one is transferred over RG-6 media? A. 480Mbps Page 102 of 193 . Which one provides the fastest speed? A. Cable Answer: D Question: 491 Refer to the following types of network connections. Which of the following demonstrates this feature? A. Start Menu D. Dial-up B. Password C. you should be familiar with different authentication technologies. As a security feature. What is the maximum transmission rate with regards to the USB 2. Satellite D. Satellite D. DSL C. Smart key D. USB 1. you are familiar with the following kinds of interfaces. Dial-up C.1 B.

Notebooks C. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. 7 meters (23 feet) D. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. What is the suitable course of action to take? A. Right click on My Computer > Properties > Computer Name Tab B. Which one might have a particularly dangerous electrical charge once it is exposed? A. Right click on My Computer > Properties > Network Identification Tab C. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . Optical DVD-RW drive D. 5 meters (16 feet) B. What will a technician recommend as the maximum cable length to accomplish that? A. where is available for a technician to find cardbus interfaces? A. Cell phones B. What is the fastest way to accomplish that? A. CRT monitor C. Control Panel > System Applet > Properties > Computer Name Tab D. 400Mbps D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. 15 meters (49 feet) C. Laptop LCD screen B. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. PDAs D. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP.

6-pin male to 4-pin female B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. The ToggleKeys option is enabled. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. D. Intel Pentium M C. What could be the source of this problem MOST likely? A. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. Windows XP Professional D. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. Windows Server 2003 C. Intel Pentium 4 Extreme Edition D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. The FilterKeys option is enabled. What is the appropriate cable to choose in this situation? A. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. Windows Vista Business B. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. The NumLock option is enabled. B. Which one provides a 64-bit capability? A. 6-pin male to male D. A user claims that when he presses certain letter keys on his laptop. Which one has a security feature of User Account Control (UAC)? A. numbers appear on the screen. 9-pin male to male C. Answer: B Page 104 of 193 . The StickyKeys option is enabled. C. you are familiar with the components of a computer. Intel Itanium B. The following are 32-bit processors. The two devices both apply the IEEE 1394b standard.

Answer: B Question: 505 As an experienced network engineer. RDRAM Page 105 of 193 . In the process of data transmission. finally. which of these statements are doing the best? A. DSL C. Between the CPU and RAM B. Print test page B. Printer properties D. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. which kind of media would apply the pulses of light? A. the computer is up and works normally. you are familiar with the following kinds of network medi a. On the CPU Answer: D Question: 508 As a nice network engineer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. D. Older ATX power supplies are no longer available. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. In explaining why it is possible to fix the issue like this. Fiber B. Newer ATX power supplies do not use pins 21 through 24. Which type must be in pairs when it is in use? A. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. Newer ATX power supplies are 20/24 pin compatible. B. SDRAM C. C. Cable D. Then the cable is plugged in. SODIMM D. Print queue C. On the southbridge chip D. Older ATX power supplies have a separate P4 connector. you are familiar with the following types of memory. which of the following will show the list? A. DDR2 B. On the front side bus C.

analysis and reporting technology (S. even those non-sensitive documents.11n C. Using maximum resistance B. UTP Answer: A Question: 510 As a nice network engineer. Using maximum input voltage C. Compliance in the workplace C. Which types of cable could release the minimum amount of toxic fumes? A. Which one effectively manages data sensitivity? A. According to the policy of the company. What is your reply? A. Self monitoring.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire.A. Thereafter. the employees sign this memo and carry out these new procedures. 802.T) D. 802.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop.M.11b D. Which is the suitable one? A. all documents are to be labeled. Using maximum output wattage D. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board.R. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. and he notices documents in a file cabinet unmarked. STP C. however. you are familiar with the following wireless types. Henry is handling some sensitive documents. Which option is this example demonstrating? A. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company.11a B. 802. Cultural Sensitivity Page 106 of 193 . Non-plenum D. Plenum B. Dealing appropriately with confidential materials B. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. Refer to the following security elements. 801.

Classification Answer: D Question: 514 In computing. Type II C. Get a language to language conversion dictionary to help understand what is being said.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Exceptions C. Inform the client the service must be rescheduled with a different technician. A. chkdsk B. If there is a language barrier between you and your customer. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. Type I B. Ask to get an interpreter to assist in the language barrier. True Page 107 of 193 . format D. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. and so on? A. Restate the issues to the customer for validation. D. fdisk C. A. Type III D. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. which of the following is the BEST course of action to solve the problem? A. -600VDC C. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. +6000VDC D. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. Unclassified D. B. +600VDC B. sound cards. C.

B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A. IP address B. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. SIMM D. Safe Mode B. After the installation.11 B. It is still the same though you uninstalled the program. UTP CAT-5 B. the computer experiences stop errors. Bluetooth D. UTP CAT-6 D.) A.1x C. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. UTP CAT-5e C. Which of the following allows for the rolling back of the system to a previous state before the installation? A. In your company. UTP Answer: C Question: 520 You work as an IT professional in an international company. Default gateway D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Debugging Mode C. 802. 802. DIMM C. Last Known Good Configuration D. You are asked to install a program for a laptop. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. DNS server Answer: A. RIMM Page 108 of 193 . you are responsible for infrastructure design and global configuration changes. Subnet mask C. DRAM B.

Adapter card C. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. Authentication B. Access control D. Physical barriers C. Softening Answer: C Question: 527 Page 109 of 193 . Access control B. Default systems administrator account C. more than 4GB of RAM. Ordinary user account B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. True B. in some cases up to 128GB of RAM can be supported. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. Motherboard B. This type of security is an example of which of the following? A. A. Temporary user account D. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. Integrity C. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Biometrics D. Hard drive D.

TV tuner card B. MAC B. As there are too many tasks for you to do. you are responsible for Technical Support in your company. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A.XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. A. you are sure that the computers are Page 110 of 193 .DOC B.TXT D. Worm C. . DVD media. you fail to accomplish them within working hours. Sound card C. which is used to control access to a broadcasted wireless network by your supplied key? A. . SSID Answer: B Question: 532 You are a worker in an international cooperation. Refer to the following options. WEP C. True B.SCR C. . Graphics card D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. and CD media. . False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. Social engineering Answer: A Question: 531 As an experienced technician. NAT D. DoS B. Before leaving the office. so you left the computers overnight in the office so as to accomplish the tasks. Logic bomb D.

Have an employee work nights to perform the shut down. False Answer: A Question: 536 The three default subnet masks are 255. Install software that saves work. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A.0 for class B. and properly shuts down the computer.0 for Class A. Answer: B Question: 533 As the security administrator for your organization. As an experienced technician. D.0. HTTP B. Setup a hot site for the office so all data will be backed up.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS.0 for Class C. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. NNTP C. Although the projector is connected to his laptop and it is turned on. you are asked to solve this problem. SMTP D. C. What will you do to send the display to the projector? Page 111 of 193 . Have employees shut down their computers before they leave and perform the calculation during their down time. A. If there is an extended power outage. True B. B. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. you must be aware of all types of attacks that can occur and plan for them. which of the following suggestion will be most helpful to avoid the damage to the system? A. but it only lasts about half an hour. closes programs.255. Worm D.0. and 255.0. DoS B. DDoS C.255. True B. there is no display showing on the screen. A.255. Which type of attack uses more than one computer to attack the victim? A. 255.

which one is most possibly assigned by it? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Take the following addresses into consideration. 192. which one transfers at the highest rate? A. DDR400 D. DDR-2000 B.25 D. 802. 802.15 B.11n D. PC3-2000 Page 112 of 193 . DDR333 B.11b B. 169. Use appropriate function toggle key to switch display mode.16.15 C. DDR3-2000 C.0.0. the system will auto-select the projector on restart.11a C.0. True B.168. A. Press F1 to shift display to the projector. 10. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. 802. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A. 802. B. Go into Device Manager and enable the projector. C. D.1. Answer: A Question: 538 Refer to the following memory modules.0.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A. DDR3-16000 D. 172. Reboot the computer.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.254. PC2100 C.

which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. which one is applicable in a 10BaseT network? A. voice recognition and fingerprint reader are forms of biometric authentication. Defrag B. ping C. msconfig D. UTP B. such as Windows XP Home. ThinNet Answer: A Question: 547 As an experienced network administrator. True B. A dual core CPU has two separate processing units. Scandisk C. False Answer: A Question: 544 Which of the following collects. Windows 2000 Professional and Windows XP Media Center Edition. A. True B. Indexing D. Fiber C. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. A. False Answer: A Question: 546 Refer to the following cable types. Page 113 of 193 . parses. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). Coaxial D. telnet B. ipconfig Answer: B Question: 548 Optical recognition.

Tape B. Include the method that was used to access the display properties to change the refresh rate. Include all the refresh rates that were tested. Refer to the following features. Task scheduler B. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. Configuration Utility D. Blu-Ray C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. You would like to change the refresh rate on the display. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. D. Up to 16GB B. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. Event Viewer C. Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. Which of the following is the best information to document during this procedure? A. you need to limit the amount of programs on startup. Up to 2048GB Answer: D Question: 552 As an experienced technician. In a process of troubleshooting. you are responsible for Technical Support in an international company. B. Which tool shall you use? A. Include the color resolution the user requested as well as the refresh rate. True B. Floppy D. Up to 32GB D. Include the previous refresh rate and the new refresh rate applied. C. Up to 1024GB C.

from which the printouts are of poor quality. Answer: D Question: 556 You are a technical adviser in an international company. A customer emails to report that he receives a boot error message "OS not found". C. you receive a call for assistance from a customer. The customer states that he is experiencing excessive heat in a laptop. B. What should be checked in this situation? A. D. B. If Plug and Play is enabled D. If the BIOS is current C. During your working hours. you are responsible for Technical Support at certways. Cycle the printer's power. Joining a domain Answer: D Question: 554 As an experienced technician. D. Print a test page. you are asked to install a printer in the office of the Administrative Department. What is most probably the reason for that? A. The processor is improperly seated due to bent pins. Remote Desktop B. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. Clean the toner cartridge. Print a test page. The boot order in the BIOS B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Replace the fuser. Basic Disk Partitions D. Insufficient memory for the OS B. Reboot the computer. you are sent out to troubleshoot a laser printer. D. Simple File Sharing C. C. Change the paper. The airflow is blocked. What is the last course of action to take during the installation process? A. Excessive internal display brightness is set. Answer: C Question: 557 As an experienced network administrator. Perform a self-test page. You talk with the customer for more information and review some examples of the printout. Answer: C Page 115 of 193 . What is the next course of action you should take? A.

Which of the following courses of action will most probably fix the problem? A. They specify a source and destination port number in their packet headers. you are responsible for Technical Support in your company. C. Configure the Display Settings in Device Manager. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). 22 inches (55cm) C. 24 inches (60cm) B. 16 inches (40cm) D. C. Answer: A. Answer: B Question: 560 Refer to the following options.) A. B. SMTP C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. Change to a lower resolution. D. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. Delete ports. Which one correctly describes the maximum length of a parallel ATA cable? A. C Question: 562 Page 116 of 193 . Set printing defaults. FTP Answer: D Question: 559 As an experienced technician. Specify a separator page. How to reply? (Choose three. B. B. you are responsible for Technical Support at certways. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are. A port number is a 16-bit unsigned integer. Have the user demagnetize and restart the monitor. TELNET D. Configure the Display Settings on the monitor. HTTPS B. D. Spool print jobs and start print jobs immediately. thus ranging from 0 to 65535.

Use NTFS security to secure the data files. As an experienced technician. Use the Security Center Control Panel Applet to secure resources on the shared system. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Biometric fingerprint reader D. you are responsible for infrastructure design and global configuration changes. Answer: C. Allow the customer to continue uninterrupted and remain silent until a response is requested. you are responsible for Technical Support at certways. Add multiple users in the Control Panel User Account applet. B. D Question: 564 As an experienced network administrator. what should a technician configure on a shared Windows XP Professional system? (Choose two). Answer: C Question: 563 So as to make sure the security of each user's data. A. you should be familiar with the knowledge about the following printer types. Access the print queue and pause all print jobs.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. D. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. which course of action will you recommend the customer to take first? A. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 . C. D. C. Answer: A Question: 566 As an experienced Network Engineer. The customer also tried power cycling the network laser printer. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. Portable face recognition reader C. Hand recognition software Answer: C Question: 565 As an experienced technician. B. An angry customer calls to complain that a supposedly-repaired problem is occurring again. D. Reboot the computer. Inform the customer that the technician is only trying to help. Purchase a new USB cable. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Smart card reader B. B. Restart the spooler service. What is the best response in this situation? A. C.

Fuser assembly B. Refer to the following types of CPU. Itanium D. Ribbon cable seating Answer: A Question: 568 As an experienced technician. Impact C. WPA C. Ink dispersion Answer: A Question: 567 As an experienced technician. D Question: 569 As an experienced network administrator. What does it refer to? A. Which one can be used with the motherboard? A. Corona wire C. Athlon C. RADIUS B. you are responsible for Technical Support in your company. you are required to configure a WAP network. What will you check first in this situation? A. you are responsible for Technical Support at certways. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. Xeon B. SSID D. Vents for blockage B. Hard drive Answer: C. it should be disabled for security reasons. You are asked to troubleshoot a workstation which turns off after long term operation. RAM D. Hyperthreading settings D. As it will be advertised by default. How to reply? (Choose two).Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Laser B. CPU seating C. One of the trainees is asking you what is able to be upgraded on a laser printer. Pentium III Answer: B Question: 571 Page 118 of 193 . A. Thermal D.

D Question: 575 As an experienced certways technician. My Network Places > Tools > Drivers > Update Driver C. The memory is defective. D. D. However. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. He reports that his computer is overheating. Answer: B Page 119 of 193 . Install round IDE cabling. C Question: 574 As an experienced technician. Answer: A. There are not enough fans. A. C. FTP B. Control Panel > Network Connections > Tools > Drivers B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. Device Manager > Network adapters > Properties > Driver tab D. HTTP Answer: B. RAW C. the fans are not obstructed and the components or heatsinks have no dust. Which of the following correctly describes the path to accomplish that? A. What is the best course of action to take so as to accomplish that? A. C. LPR D. The software is not supported by the operating system. C. What are most probably the two reasons for causing overheating? (Choose two). A. Which two are valid for network printing? (Choose two). Answer: C Question: 573 Refer to the following printing protocols. the program fails to work properly. One or more fans are inoperable. D. The operating system does not support security dongles. What is most probably the reason for that? A. However. B. Remove unneeded fans. Replace the side panels with mesh wires. B. The processor is too fast. The hardware dongle was not installed. you are asked to install a program which requires a security dongle. you receive a call for assistance from a customer during your working hours. B. The software was installed incorrectly. Install a liquid cooling solution.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Clean out the dirt with a damp rag. Laser C. D. B. What is the most dangerous error type during the configuration of biometric devices? A. PCIe B. AGP D. Degauss the display and drives. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. Impact D. True positive B. Which one prints with a carbon film or inked ribbon? A. Defragment the hard drive weekly. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Root cause analysis D. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. True negative C. Answer: B Page 120 of 193 . Issue prevention B. False negative D. C. Clean out the dust with compressed air. Problem analysis C. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. SATA C. you should be familiar with the knowledge about the following printer types. Ink jet B.

Electromagnetic interference D. A client brings a personal computer to your office to have it repaired. Impact Answer: D Page 121 of 193 . SDRAM Answer: A Question: 585 As an experienced Network Engineer. Answer: B Question: 583 Refer to the following options. What must you consider during that process? A. Begin running diagnostic software and confirm findings with another technician. you are responsible for Technical Support at certways. B. Which one has the speed of PC2700? A. Thermal D. Cable C. Which one will stamp the ink onto the paper? A. Inkjet C. C. Ask open-ended questions to gather the symptoms. DSL B. you are responsible for Technical Support at certways. DDR2 D. Laser B. run diagnostic tests. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. How to get a better understanding of his issue? A. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. Fiber D. and then confirm the findings with the customer. Get the customer contact information. Satellite Answer: D Question: 584 Refer to the following options. DDR3 C. DDR B. High voltage discharge C. D. You are going to open and work on a CRT monitor. Which one would have the highest latency? A. you should be familiar with the knowledge about the following printer types. Radio frequency interference B.

1/2. D. Remove the memory and destroy it. USB 1. Resume from a low power state when it receives a network packet telling it to do so. Run a large magnet over the top of the hard drive several times. ct23P#h~ Answer: D Question: 589 As an experienced technician. One of the trainees is asking you which technology supports the maximum cable length between devices.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer. Off). rw2%HN B. Answer: D Page 122 of 193 . SATA B. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. Inkjet D. Thermal B. Which one is the most secure? A. Collect all packets that are sent to any device on the LAN. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. IEEE 1394 C. How to reply? A. Refer to the following options. Which one would require special paper to print? A. D. Reformat the hard drive to a clean state using the format command. SR1234ct C. Remove the hard drive and destroy it. CompTIA558475 D. Laser C. C. Send broadcast packets over the LAN to all computers simultaneously.0 D. C. you are responsible for Technical Support in your company. you should be familiar with the knowledge about the following printer types. B. B. Answer: C Question: 588 Refer to the following passwords.g. Send packets to other network devices on the LAN instructing then to enter a low power state (e. Hibernate.

Allow the operating system to be rolled back to a previous point in time. Was any hardware installed since it last worked? Answer: B. Allow the operating system to be backed up with immunity to virus activity. Identify the problem. Answer: B. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). D. C. Document findings. C. actions. Has the monitor been replaced recently? B. you should be familiar with the definitions of System Restore. Allow all data on the hard drive to be rolled back to a previous point in time. Allow the operating system to assigns dates so that user data files are backed up. Establish a theory of probable cause. D. C Question: 594 As an experienced Network Engineer. you are responsible for Technical Support. Which of the following statements most appropriately describes System Restore? A. The customer reports that his computer fails to boot completely and it keeps rebooting. D. Answer: C Question: 595 As an experienced technician. C. Track the process of the incident. B. Utilize less memory B. Longer chip life D. Identify common issues among multiple users. Select the appropriate priority level for the issue. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. Answer: D Question: 592 As an experienced technician. One of the trainees in your company is asking you what would be two benefits from an active cooling system. B. and outcomes. you receive a call for assistance from a customer during your working hours. How to reply? (Choose two). Compose a record which allows user authentication. Increased network speed C. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. A. Verify full system functionality. B. Were there any new software updates done? C. Are you sure the power button is not stuck? D. Increased performance Page 123 of 193 .

One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. you are responsible for Technical Support at certways. Which of the following is able to accomplish that? A. C. However. telnet B. Which one will most effectively troubleshoot the problem? A. D. You are asked to troubleshoot this problem. B. What is an effective solution to resolve this problem? A. You have successfully installed a free antivirus solution. You would like to configure a Windows installation for imaging multiple computers. it is reported that there is no antivirus software protecting the Windows system currently. Disable antivirus protection notification within Security Center. Disable the antivirus logging in the Event Viewer. Safe mode with command prompt Answer: A Question: 597 As an experienced technician. Boot to the recovery console D. you are responsible for infrastructure design and global configuration changes. you are responsible for Technical Support at certways. regedit Answer: B Question: 600 Page 124 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Boot with repair disk C. D Question: 596 As an experienced technician. you are responsible for Technical Support in your company. Refer to the following boot options. One of your colleagues has installed a new graphics driver recently. DVD-ROM Answer: C. A. Install the Microsoft Malicious Software removal tool. fdisk D. sysprep C. However. no display is appearing after he restarts his computer. How to reply? (Choose two). USB drive D. Answer: B Question: 599 As an experienced technician. Safe mode B. Update the Antivirus definitions. D Question: 598 As an experienced network administrator. CD-ROM B. Floppy drive C.

A. 650MB. B. D. D. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. 4. False Answer: A Question: 604 Refer to the following devices.7GB. Which one would be usually associated with unencrypted web traffic? A. 80 C. Large screen television D. 110 B. Cordless telephone Answer: D Question: 605 As an experienced technician. C. AM/FM radio B. C. Perform a disk defrag. Which one will most probably interfere with a wireless certways network? A. 443 D. What is the best solution to resolve this problem? Page 125 of 193 . You notice that a CRT monitor is displaying patches of distortion when it is in use. Bluetooth headset C. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. Check the HCL. Clean each component with an approved cleaning solution. Archive old drivers. 25GB. 9GB. B. True B. you are responsible for Technical Support at certways.

He has to make sure that there is no original hard drive data on the old computer before selling it. Amount of time necessary for the UPS to run in a power outage B. There is no way to tell how long this will take. you are responsible for infrastructure design and global configuration changes. Answer: B Question: 606 A certways user has recently purchased a new computer. you are responsible for Technical Support at certways. Answer: B Question: 608 As an experienced technician. The amount of space available at each workstation to place the UPS Page 126 of 193 . You are sure that there is something wrong with the on-board NIC. Replace the display adaptor. you receive a call for assistance from a customer during your working hours.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. What is the most effective method to install the printer on multiple computers? A. He reports that he would like to purchase UPSs for all workstations. B. Power cycle the computer. C. Reformat the hard drive to a clean state using the format command. We believe the problem is the network interface card. I am not the server technician so please do not take a bad tone with me. C. Hardware and software are not exact sciences. Run FDISK on the hard drive. B. D. We have identified the problem and we will have it back up as soon as possible. What is an appropriate response in this situation? A. C. Reload the driver for the monitor. C. D. Connect to it through a computer share. D. You would like to connect a printer with an integrated NIC to a Local Area Network. Pass all computer components near a large magnet. Erase the hard drive using a disk wiping program. Is your work solely depending on the server? Try to not be upset because before you know it. Connect to it via an ad-hoc wireless connection. The file server was experiencing an expected outage early in the morning. A particular user calls to ask exactly how long the system will be down. B. Connect to it through a USB or IEEE 1394 cable. Which of the following courses of actions will ensure that? A. He would like to sell his old computer over the Internet. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. B. Connect to it through a TCP/IP port. Answer: C Question: 607 As an experienced network administrator. Degauss the monitor. D. Answer: D Question: 609 As an experienced technician. the server will be back up. We will have it back up within the hour.

190. Which one can only support one device per port? Page 127 of 193 . B. DVD-ROM C. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying.34. 129. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses.87. and outcomes. 107. A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B.207. While the user is explaining the issue. Answer: A. NIC B. Sound card Answer: A.65 C.167.120 B.120. Inform the user that the computer may not function as it did before the problem occurred. 198. B.21. D.32. C.) A. Verify full system functionality and implement preventative measures. C.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. actions. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). a coworker keeps on interrupting the user with an unrelated problem. Which one belongs to class A? A. What is an appropriate action to take in this situation? A. Answer: D Question: 612 Refer to the following devices. Inform the user every step that was performed throughout the entire troubleshooting process. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Hard disk D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. B Question: 614 Refer to the following interfaces. Which three are valid boot devices? (Choose three. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. The physical footprint of the UPS D.45. Document the system findings.165 D.

SCSI C. User Accounts C. Administrative Tools D. RS-232 B. Slot 1 B. One of the trainees is asking you what would be assigned to broadcast on a wireless network. Bluetooth Answer: A Question: 615 As an experienced technician. B. C. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty. SSID C. Socket 478 Answer: B Question: 619 Page 128 of 193 . The user selected an alternate hardware profile. Socket A C. you should be familiar with the knowledge about the following Windows XP Control Panel applets. C Question: 617 As an experienced technician. How to respond? A. The user saved the files to a different location. Which two can be used to change a local workstation password? (Choose two). MAC filtering Answer: B Question: 616 As an experienced Network Engineer. you are responsible for Technical Support at certways. WEP key B. Security Center B. D. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. The local user profile is corrupt. A. What is most probably the reason for that? A. Accessibility Options Answer: B. you are responsible for Technical Support in your company. Socket 370 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. USB 1.1 D. The user accidentally deleted the files. WPA key D.

AGP B. Ask the user to explain the problem and listen without interrupting the user. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. Standard TCP/IP port B. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. Answer: A Question: 623 As an experienced technician. Ask the user's coworker to confirm what the user said and verify there is a problem. ISA D. 4GB C. The customer requests you to explain the cause of the problem after you fixed the problem. Serial port Answer: A Question: 621 Refer to the following slots. PCMCIA Answer: B Question: 622 As an experienced technician. What is the most appropriate response? A. C. Ask the user to move so the technician can check the computer for problems. you are sent out to fix a printer problem. Refer to the following ports. 8GB B. B. C. PCIe C. 128GB D. Which one is able to support the fastest video card? A. Which one would be commonly used in this case? A. D. Due to condensation within the lower tray assembly. The process of removal is so complex that only those certified for repair should attempt to resolve. D. How to reply? A. Parallel port C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. B. 2GB Page 129 of 193 . you are responsible for Technical Support in your company. the functionality of the rollers was impaired and therefore ceased to transfer properly. The paper jam was caused by moisture in the paper tray.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. USB port D.

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CompTIA A+ Essentials CompTIA 220-701

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916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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Nobody else is experiencing the same problem and they all can print to the color printer. D. What is most probably the reason for the customer's problem? A. B. 52x Answer: D Question: 640 As an experienced certways technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. The DHCP service needs to be restarted on the client computer. Toner sticks to photoconductive areas on a drum. The customer's permissions have changed and needs to be an administrator to print color. D. C. you are responsible for Technical Support at certways. The print spooler service needs to be restarted on the client computer. B. 32x D. D. document the situation and inform the manager that the customer was not happy with the response time. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. However. You immediately respond to the dispatch. document the situation and Inform management that the customers behavior was undesirable. Answer: C Page 133 of 193 . However. Heat from the printhead boils a water-based ink. Heat from the printhead transfers an image onto the paper. Upon closure. Focus on completing the task in an expedited manner. The printer address has changed and the customer needs to remap their printer. 24x C. C. Answer: A Question: 641 As an experienced technician. Empathize with the customer then focus on completing the task in an expedited manner. C. Which of the following descriptions most appropriately describes how it functions? A. the customer is extremely annoyed about the response time as it takes four hours for a response. What is the best practice you will take to resolve the issue in this situation? A. you are sent out to resolve an issue for a customer. 48x B. Make sure the customer is aware that the current service level agreement allows for an eight hour response. he can only print to the black and white printer now. He could print to the color network printer before. B. you should know how a thermal transfer printer functions. Small wires impact and squeeze ink from a ribbon. Upon closure. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks. A customer emails to report that he cannot print to a color network printer anymore.

D. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. Which one is private and cannot be routed on the Internet? A. D. What is most probably the reason for that? A.23 B.16 C. C. It prevents voltage from shorting out the CPU. A CPU has twice the cache of a dual core processor. Which of the following correctly describes the paste? A.1.7 Answer: B Question: 645 As an experienced technician. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. 8. B. Not enough free space on the hard drive D.1. 192.3 D. A CPU is clocked four times faster than a normal unit. 176. Graphics card jumpers need to be reconfigured. It assists in keeping the CPU cool.168. One of the trainees is asking you what the tube of paste coming with the CPU is used for. Switch C. C. 206. Which one should a technician add to a certways network so as to support full-duplex communications? A. It keeps the new CPU from falling out of the socket. Limited amount of memory for the display adapter B. It prevents theft by covering the values written on the CPU.15. B.9. Firewall D.1.1. Modem B. A CPU requires memory to be installed four units at a time. C. you are responsible for Technical Support at certways. Answer: D Question: 643 Refer to the following devices. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. You are working on an older machine right now. The monitor needs to be replaced with a newer model. Answer: D Page 134 of 193 . A CPU has four integrated processing units.1.

Install Windows Updates. you should be familiar with the knowledge about SSL technology. The print fuser will be hot. A customer emails to report that while pointing to the screen. B. What is the best course of action to resolve this problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. Provide remote assistance to users. As the printer is in production. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. you have to have it repaired without hesitation and make it back to work immediately. A UPS C. you are responsible for Technical Support in an international company. A wrist strap B. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. Reinstall the mouse drivers. Replace the mouse. C. Answer: B Question: 649 Refer to the following options. which of the following courses of actions will you take first? A. D. The print spooler can catch any loose clothing. Disable plug and play in the BIOS. Prevent unauthorized login attempts. Page 135 of 193 . B. B. Unplug the laptop D. C. the mouse icon will not move to the exact location on a tablet PC. D. What is a security concern that should be taken into consideration prior to repairing the printer? A. Secure communications with websites. you are responsible for Technical Support at certways. The ink carriage might move. What does the SSL technology accomplish? A. Answer: C Question: 648 As an experienced technician. C. Replace the touch screen. So as to resolve the problem. B. Nonmetallic tools Answer: A Question: 650 As an experienced technician. D. Encrypt the contents of a hard disk. The laser will be hot. You notice that a laser jet printer is jamming. Calibrate the touch screen.

D. Safe Mode D. Clear any removable disks from all drives and start-up PC. However. Display Settings>Resolution C. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Install a wireless PCMCIA card. MAC filtering C. B. C. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. either or both devices will not function in some cases. you are responsible for infrastructure design and global configuration changes. Control Panel>Services B. D. Upgrade the device drivers for both components. ISDN Answer: B Question: 656 Page 136 of 193 . Either device will function properly only when the other is disconnected. Activate infrared ports in the BIOS. Answer: C Question: 652 As an experienced network administrator. B. Remove any incompatible hardware. Answer: D Question: 655 Refer to the following options. Install additional ribbon cables. Install a Bluetooth USB adapter. Upgrade the power supply. you are responsible for Technical Support at certways. Update the firmware in LAN adapter. Create two hardware profiles. Answer: B Question: 654 As an experienced technician. What is an appropriate action to take in this situation? A. enable one of the new devices in each profile. D.11g network connectivity to a laptop computer? A. Which one will prevent particular devices from accessing a SOHO network? A. Display Settings>Advanced Settings D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. C. DNS B.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . IEEE 1394 D. Hyperthreading D. Installing more memory of the same type and speed C. Sector D. UTP Answer: D Question: 660 Refer to the following cable types. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. Cluster Answer: B Question: 659 As an experienced technician. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. Installing the fastest memory available D. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. you are responsible for Technical Support in your company. Which of the following solution produces the best result? A. DDR2 RAM B. Which one will have an RJ-45 connector? A. you are responsible for infrastructure design and global configuration changes. How to reply? A. Coaxial C. Read/write head B. MMX technology C. Fiber optic C. You would like to add additional memory modules. Installing the newest memory available B. Fiber optic D. Twisted-pair copper wire B. Coaxial B. Platter C.

Upgrade retains user settings. Windows Multi-user Interface Pack B. Bluetooth Answer: D Question: 662 For each processor core that is physically present. Hyperthreading D. 64-bit C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP. you should be familiar with the usage of the following protocols.mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. TCP/IP D. Windows Multilingual Interface Pack D. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. 802. Windows Language Wizard C. Upgrade formats the drive. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . Answer: B Question: 664 As an experienced technician. 802. B. the operating system addresses two virtual processors. Which one can be used to create a Personal Area Network? A.11a B. Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D.11n C. C. Which of the following features will allow that? A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. L2 cache B. you are responsible for Technical Support. How to reply? A. Which one can be used to display . Applications need to be reinstalled with an upgrade. D. Clean install formats the drive.

you receive a call for assistance from a customer. Answer: C Question: 668 Refer to the following features. Establish a theory of probable cause. Which one is true concerning the battery with nine cells rather than six cells? A. C. During your working hours. Answer: B Question: 669 You are a technical adviser in an international company. What are the best solutions to secure a Wi-Fi network? (Choose three. A customer emails to report that there is something wrong with a software application in a Small Office Home Office.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. Perform a backup before making any changes. findings and solutions. More devices can be powered at one time. You suspect that it is necessary to reinstall the application. C. What does this ability refer to? A. Use a TPM Chip. seeing windows C. three-dimensional viewer Answer: C Question: 667 As an experienced technician. D Question: 670 As an experienced technician. What is the next course of action to take in this situation? A. Use WPA encryption. Disable SSID broadcast. B. you are responsible for Technical Support at certways. How to reply? Page 139 of 193 . B. He is asking you for advice on how to secure a Wi-Fi network. you are responsible for Technical Support at certways. Greater duration of power availability C. D. C. Use a MAC filtering. Establish a plan of action to resolve the problem.) A. Document all issues. Answer: A. D. floating bars B. More horsepower will be provided. aero glass D. One of the trainees is asking you what would be the main difference between a virus and a worm. B. Higher electricity measured in volts D.

Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. D. D. What is the best course of action to take in this situation? A. A virus self-replicates. B. apologize. B. Call the next service call. Windows 2000 Professional B. you should be familiar with the knowledge about the following operating systems. B. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. C. Stay on the current service call and arrive late on the next service call. and go to the next service call.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Call another technician who has worked with this customer in the past and inquire about any prior issues. D. Call the second customer. However. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. Windows Vista Ultimate C. apologize. A worm self-replicates. C. Rush to finish the job. Answer: C Question: 674 As an experienced Network Engineer. and reschedule. Go to the second appointment because it is listed as priority and then reschedule the first. You are sent out to resolve the problem at the customer's site. B. Which one installs a default application to monitor the CPU meter on the desktop? A. C. What is the best course of action to take in this situation? A. What is the first course of action to take on arrival? A. and reschedule. A virus does not require user interaction. Make the first appointment and then. Leave the current service call to make the next service call. call the second customer and explain you are running late. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Answer: B Question: 672 As an experienced technician. A worm requires user interaction. the service call takes longer than expected and you might miss the next service call appointment. D. C. Windows XP Professional Page 140 of 193 . you receive a call for assistance from a customer during your working hours. after completion. Try to hurry at the first appointment to make it to the second appointment in a timely manner.

What is most probably the reason for that? A. icons C. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. LCD failure D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. Question the user to determine what has caused the video card to fail. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. Answer: D Question: 677 Refer to the following options. you should be familiar with the knowledge about online security. Verify that all other computer components are operating normally. Replace the video card to confirm diagnosis. D. hives B. C. Pointing stick failure B. you are responsible for Technical Support at certways. applets Answer: C Question: 678 As an experienced technician. What is the next course of action to take in this situation? A. C. Memory failure C. gadgets D. Establish an alternative diagnosis. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. you are responsible for Technical Support at certways. You believe that there must be something wrong with the computer's video card after examining. B. It refers to a person who goes through a corporations waste to see if they can use any of the information. B. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. Windows XP Media Center Answer: B Question: 675 As an experienced technician. Which one correctly describes Windows Vista applications running in the sidebar? A. A customer reports that there is no picture displaying on the monitor. Answer: A Question: 679 Page 141 of 193 . What is a phishing attack? A. D.

Refer to the following Advanced Startup options. you are responsible for Technical Support in an international company. Right-click the applications shortcut and choose Compatibility. DOSKEY C. B. However. Dxdiag B. C. You notice that the text seems to be consistent in color across the entire document. This printer is not capable of printing such fine details select another type of printer. What is most probably the reason for causing missing detail? A. msinfo32 Page 142 of 193 . C. the technician cannot log into the customer's computer anymore after the installation. Telnet C. you are responsible for Technical Support in an international company. The printer does not support the font on the document. The Compatibility tab within an application shortcut's Properties B. CONVERT. Enter the Compatibility tab and select Run in 256 colors. Which one is able to change the startup programs? A. Right-click the applications shortcut and choose Explore. Device Manager D. the printout is missing part of the finer details. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. Which one will best fix the problem? A. Right-click the applications shortcut and choose Properties. The Previous Versions tab within an application shortcut's Properties D. Enter the Compatibility tab and select Disable Visual Themes. A customer reports that while he submits print jobs to an inkjet printer. Select Run in 256 colors. The printer is set in draft mode in the printer properties. Event Viewer Answer: D Question: 682 As an experienced technician. you are working with older DOS or Windows applications in Windows Vist a. B. Select Disable Visual Themes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. D. Which one can be used to assist in solving certain functionality issues during your work? A.EXE Answer: A Question: 680 As an experienced technician. D. Right-click the applications shortcut and choose Properties. A certways customer has older software which needs 8-bit color depth for the purpose of running properly. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. Some of the inkjets are clogged in the cartridge. Refer to the following options. Answer: C Question: 683 Refer to the following utilities.

C. The pick-up roller is defective. Answer: C Question: 688 Page 143 of 193 .bat. The fuser unit is defective. D. B. D. However. boot.ini Answer: C Question: 684 As an experienced network administrator. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. Enter hard drive information manually into the Autoexec. you are responsible for infrastructure design and global configuration changes. You would like to install Windows 2000 on a computer's clean hard drive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. CMOS battery is dead. D. Control Panel>Power Options>Hibernate tab B. BIOS>Power Menu>S11>Hibernate C. C. Hard drive is faulty. Enter hard drive information manually into the Boot. BIOS is reporting a memory error. B. APM is off. Meanwhile. Enter hard drive information manually into the BIOS. What is the next course of action to take after the installation of the hard drive? A. while powering on the computer. B. Enter hard drive information manually into the Ntldr file. you hear a series of beeps.ini file. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. you are responsible for Technical Support at certways. The toner cartridge is defective. Control Panel>Hardware>Systems>Power Management>Settings D. sysedit C. msconfig D. C. However. You would like to install and configure a hard drive on an older system. What is most probably the reason for that problem? A. the older system cannot support autodetect. The feed roller is defective. it fails to boot or display a command prompt after the installation.

A certways network administrator replaced the bad power supply with a good one. C. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. What is most probably the reason for that? A. B. C. ECC D. Answer: A Question: 690 There was something wrong with the power supply in a workstation. Power supply wattage is too high. Power supply wattage is too low. RFI B. Power supply's fan is defective. Which one is able to establish a secure network connection across the Internet? A. A certways network administrator replaced the bad power supply with a good one. However. Power supply's fan is defective.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. ESD C. B. FTP C. D. DLT B. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. Otherwise. What is most probably the reason for that? A. DDR C. D. CRT D. However. you should be familiar with the knowledge about the following technologies. Power supply is the wrong form factor. Power supply is the wrong wattage. Power supply is the wrong voltage. the workstation would power up properly only when a single drive is connected. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. it will not power up properly. VPN B. Answer: C Question: 691 As an experienced Network Engineer. you should be familiar with the function of the following protocols. SLI Answer: B Question: 692 As an experienced Network Engineer. the workstation fails to power up properly. Power supply is the wrong form factor. SMTP Page 144 of 193 . such as wireless communications.

actions. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. you are responsible for Technical Support at certways. WPA keys B. B. CRT monitor D. Answer: C Question: 697 As an experienced technician. LCD monitor C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. You are sent out to troubleshoot the problem. The technician narrowed down the problem and designed a solution. and outcomes. Verify full system functionality. MAC filtering D. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. Test the theory to determine cause. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . SSID broadcasts Answer: C Question: 694 Refer to the following devices. you receive a call for assistance from a customer during your working hours. WEP keys C. Ask the customer what the issue is. What is the next course of action to take in this situation? A. D. actions. Document findings. B. Establish a theory of probable cause. Establish a theory of probable cause. and outcomes. C. NIC B. What is the next course of action to take in this situation? A. Establish a plan of action to resolve the problem. D. He identifies the problem after diagnosing. Document findings. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. SNMP Answer: A Question: 693 As an experienced technician. C.

What's more. D. Fans must be directly applied to the cooled component. C. you are responsible for Technical Support in your company. The technician needs local administrative rights. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. D. he notices that his computer fails to respond to all key strokes and mouse movement. The system is in hibernation mode. 256GB B. The BIOS need to be updated. Ask the customer questions to identify the problem. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. The operating system is corrupt. 128TB D. heatsinks are not. the power light is blinking. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. Answer: A Question: 702 Page 146 of 193 . The power supply has a loose connection. D. heatsinks provide passive cooling. B. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. Verify full functionality and implement preventative measures. How to reply? A. Fans are applied with thermal compound. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. Fans provide active cooling. While returning to the office. Document findings. Answer: D Question: 700 As an experienced technician. 2TB C. What is most probably the reason for that? A. B. D. B. and outcomes. Fans provide passive cooling. C. Establish a plan of action to resolve the problem and implement a solution. The technician needs domain administrator rights. actions. heatsinks provide active cooling. C. The technician needs to map the drive. C. heatsinks do not. The keyboard is faulty.

Answer: C Question: 706 A certways user is on a business trip to Europe. The laptop BIOS was not updated to support external video.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. However. A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. The AC adapter was inserted in the incorrect port. Page 147 of 193 . What is the first course of action to take in this case? A. A video card with at least 16MB of VRAM C. The monitor and laptop video cards are incompatible. What is most probably the reason for that? A. Download the latest drivers from the manufacturer. B. B. C. Which two are able to lock a Windows computer without logging off the user? (Choose two. However. Ctrl + alt + delete then lock computer C. Windows key + L B. The adapter was rated for 110-120 Volts. B. The adapter was rated for 220-240 Volts. What must be involved in the computer so as to accomplish that? A. You would like to install a TCP/IP laser printer in certways network. B Question: 704 As an experienced technician. you are responsible for Technical Support in an international company. Windows key + Alt + M D. Answer: D Question: 703 Refer to the following shortcuts. Configure NetBEUI settings. C. D. A customer emails to report that he connected an external monitor to his laptop computer. A CD-ROM drive B. The adapter was rated at 50-60 Hertz. The function key was not pressed to toggle the video output. D. nothing displays on the monitor. the AC adapter for his laptop computer fails to work properly. you are responsible for infrastructure design and global configuration changes. C.) A. you are responsible for Technical Support at certways. The video cable connecting the monitor is loose. A hard drive with more than 4MB of free space D. Windows key + alt + delete Answer: A. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). Configure the IP settings. Print out a test page. D. What is most probably the reason for that? A.

However. What is the most reliable approach to ensure that? A. only the background graphic rather than the desktop is available to see.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. B. The mouse pointer software is corrupt. Answer: C Question: 708 As an experienced technician. B. Change the display resolution to a lower setting. D. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. C. Store the drive next to a magnet for one hour. it is very important to prevent the data from being stolen. C. How to effectively resolve this issue? A. A Remote Desktop session has been established on laptop. What is most probably the reason for that? A. D. C. B. B. Run a full anti-virus scan. C. Adjust the refresh rate of the display to 72 Hertz. Perform a disk defragmentation. Uncheck Extend my Windows Desktop in the Display Properties. As there are some sensitive data on the old hard drive. Page 148 of 193 . Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. Install system patches. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. The sensitivity of the touch pad is too high. Install network monitoring software and perform a trace. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. The laptop is near a source of EMF interference. Format the drive. Install anti-virus software. you are responsible for Technical Support at certways. Setup user profiles. B. C. Encrypt all local data files. Remove the control circuit board from the drive. D. Toggle the function key for the video display. D. Physically destroy the disk platters.

D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: C Question: 714 As an experienced technician. B. Answer: D Question: 713 As an experienced technician. Answer: B Page 149 of 193 . However. You are asked to install a new accounting application that failed to be installed in the past. C.) A. you directly purchased a new computer from the manufacturer. C. Describe the issue at the next staff meeting. A customer emails to report that he purchased a laptop computer with a docking station. C. Read the application release notes. B. D. Answer: A. you receive a call for assistance from a customer during your working hours. he is able to start up his computer with the use of power cord without the docking station. The laptop has an electrical short in the power supply. D. Document the issue and the applied solution. he is unable to start up his computer when it is in the docking station. B Question: 715 As an experienced certways technician. Launch the File and Transfer Wizard. Call the department management to document the issue. you are responsible for Technical Support at certways. B. you are sent out to troubleshoot a computer error. Configure biometric authentication. Decrease the size of the paging file. D. What is an effective solution to reduce the startup time? A. B. Run the chkdsk /f command on the system. What is most probably the reason for that? A. Run the defrag command on the system. Though the docking station power light is on. Answer: C Question: 712 As an experienced certways technician. The problem is identified after initial troubleshooting. The laptop battery is defective and needs to be replaced. C. The customer is using the laptop power button instead of the docking station power button. Post the solution on an online tech forum. Create a restore point. What is the first course of action to take right after the problem is resolved? A. What are two appropriate courses of actions to take before installing the application? (Choose two. Defragment the hard drive. it takes a long time to display the desktop after accomplishing the initial configuration. Remove unneeded startup applications. However. The laptop power cord is being used instead of the docking station power cord.

It runs at half the processor speed. IP C. Provide a logical connection between a workstation and the network infrastructure. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. DLC B.0. Assign IP address to the workstation.10 belong to? A. Answer: D Question: 719 As an experienced Network Engineer. C. Class C D. Hubs are limited to a bandwidth of 4Mbps. C.) A. Class B B. Which two are routable? (Choose two. desktop preference as well Page 150 of 193 . He would like to move all personal information and settings. Monitor sessions between two hosts. C. Which one does the IP address of 192. Provide a physical connection between a workstation and the network infrastructure.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. It runs at processor speed. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. It runs slower than the processor speed. A hub broadcasts all traffic to all ports. B. Hubs only support TCP/IP protocols. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system. B. including favorites. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. B. D. you should be familiar with the knowledge about the following protocols. TCP D. NetBIOS Answer: B. It runs faster than the processor speed.168. A hub directs traffic between locally attached computers. D. Class D C. D.

Dispose of the monitor according to applicable environmental regulations. Discharge the CRT prior to disposal. Answer: A Question: 722 As an experienced technician. B. Answer: A Question: 725 As an experienced technician. Organize the user's papers into file folders. Dispose of the monitor in the trash. Disassemble the monitor to prepare disposal of parts independently. Page 151 of 193 . D. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. C. C. What is the best course of action to take to resolve this problem? A. Answer: B Question: 723 As an experienced technician. Use the USMT to export the data from the old system. Format the hard drive and reinstall the OS. From Windows Explorer. D. B. Lower the pointer speed in the Mouse Control Panel applet. Which of the following courses of action will accomplish that? A. D. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. Provide copies of the files to the people named on them. copy the users profile from the old system to the new system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. B. Delete the files off the portable drive once they are finished burning the disc. What is an appropriate action to take in this situation? A. you receive a call for assistance from a customer during your working hours. and import it to the new system. However. Use regedit to export the user data to the new system. Call the person that wants the disc burned and ask them if they can look at the files. B. What is an appropriate course of action to take in this situation? A. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. C. Update the drivers for the video card. What is the next course of action to take to deal with the defective monitor? A. D. You notice that his desk is in a mess. You are sent out to fix a computer issue at a user's office. C. you are responsible for Technical Support at certways. Update the drivers for the touchpad. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. which distracts your attention during your work. you are asked to replace a defective CRT monitor. you notice that the files belong to colleague B. to the new computer. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. Keep the files on the portable drive and then look at them later for confidential material.

Respond by informing caller to slow down and change their attitude. Reset the password for them and inform them of their username.What is the most appropriate approach to carry a CRT monitor? A. D. Follow the company's established guidelines to reset passwords. Report the issue to the user's manager and return the next day to work on the issue. put on hold and forward. But the problem is that they are unable to identify their username. give first impression.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. D. Receive. Answer: B Question: 727 As an experienced technician. Respond by asking the caller to slow down and repeat the concern twice. you receive a call for assistance from a customer during your working hours. Receive. put on hold. However. Ask the user if he minds if you remove the computer from the desk to fix the issue. Carry it with the screen closest to your body. Carry it with the protrusion on the back facing your body. What is the best course of action to take in this situation? A. What is the most effective communication method to deal with a service call? A. Receive. interpret. D. C. you are unfamiliar with Page 152 of 193 . C. B. Create a new account for the user. providing standard permissions. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. B. B. Answer: C Question: 728 As an experienced technician. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. and forward. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. Ask the caller to call back when they are in a better mood. B. Listen to callers concern without interrupting and being judgmental. Tell the user that you will return later in the day once he has cleaned his desk. D. you are responsible for Technical Support at certways. As an experienced technician. Carry it by holding it upside down by the base. C. understand. Schedule a later time to call them back once they remember their username. you are sent out to resolve the problem. ask for help and respond. Answer: B Question: 729 As an experienced technician. evaluate and respond. D. C. What is an appropriate course of action to take in this situation? A. C. Receive. you are responsible for Technical Support at certways. Carry it by using both the power and video cords for stability.

Ask the customer's permission to put them on hold.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. Avoid the incoming call and call back later. Which one will be accepted by most new motherboards? A. Update the OS with the most recent patches. Forward the customer to another technician. you are speaking on the phone with a customer. you are responsible for Technical Support at certways. you receive another incoming call from a good friend. D. Page 153 of 193 . disabling the firewall cannot solve the issue. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. C. Forward the customer to another technician in order to listen to the co-worker. What is the next course of action to take in this case? A. B. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. What is the best course of action to take in this situation? A. you receive a call for assistance from a customer during your working hours. Replace the workstations NIC. you receive a call for assistance from a customer during your working hours. B. 12 volts C. C. Answer: B Question: 733 As an experienced technician. Answer: D Question: 731 Refer to the following voltages. 6 volts D. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. 32 volts Answer: B Question: 732 As an experienced technician. Put the customer on hold just for a few minutes. Write down error code and ask for assistance. What is the best course of action to take in this situation? A. However. What is the best course of action to take in this situation? A. However. Reinstall the firewall software. Put the customer on hold just for a few minutes and assist the co-worker. A coworker asks you for assistance during your working hours. You are sent out to fix this issue. B. Answer: B Question: 734 As an experienced technician. C. While speaking on phone with the customer. B. D. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Email the manufacturer with the details of the issue. 24 volts B. D. Research online forums for assistance.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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Answer: B Question: 767 Page 160 of 193 . Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. Change the password frequently. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. Use the run command and type folder. B. The power to the external displays docking station D. The monitor driver version B. Try not to use numbers in the password. Create the folder in My Documents then click and drag the new folder to the desktop. Boot the unit in Safe Mode by pressing F8. C. Boot the unit in Safe Mode by pressing Ctrl/Esc. D. Boot into setup/BIOS and check the Graphics options. B. Improved performance B. What is the first course of action to take so as to successfully boot the computer? A. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. B. you are responsible for Technical Support at certways. a customer is suffering from eye strain with the use of the external CRT display.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Right click on the desktop. Try and keep the same password so the customer can always remember it. C. C. and select folder. Use their telephone number as the WEP key. Create the folder on a flash drive and then click and drag the new folder to the desktop. However. D. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A. Boot the unit in Safe Mode by pressing F5. Improved registry settings C. select new. D. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. What should be checked first in this situation? A. Improved security features D. If the monitor has been degaussed recently C.

Set the printer to DHCP. Update or reinstall the display driver. and moving pictures. DVI Answer: B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. So as to enable the connection between an LCD monitor and a desktop. Its uses include monitors for computers. you are responsible for Technical Support in a large-scaled company. It is a popup advertisement that has been blocked. It is a website where cookies are required. Ask the customer how the laptop is being used when it reports the error. D. televisions. B. Check the System Event log for over temperature entries. Page 161 of 193 .1. which TWO of the following are helpful to accomplish that? A. instrument panels. It is a website that does not require a password to log in. Answer: D Question: 768 A certways user would like to configure a network printer to a home network. S-Video D. B. B. images. D Question: 771 As an experienced technician. Set the IP address to match the gateway address. Answer: A Question: 769 As an experienced technician. What is the best recommendation to him during the configuration procedure? A. What is an appropriate explanation to this question? A. VGA C. What is the best course of action to take in this situation? A. Enable print sharing from the main computer. flat panel used for electronically displaying information such as text. A customer emails to report that his laptop occasionally reports an over temperature warning. Which of the following courses of actions will you take as the next troubleshooting step? A. CGA B. you are responsible for Technical Support at certways. the monitor has been replaced with a new one of the same model.0. Run the computer until the error occurs then find where the source of the heat is. B. Configure the printer's IP to 127. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. Remove the battery and run the laptop on the external power supply. Check to see if the monitor and computer are powered by a UPS. According to the report from the previous technician. and other devices. You are sent out to identify the problem. C. C. A customer reports that a loss reoccurs to his monitor display. C. It is a secure website. Answer: B Question: 770 A liquid crystal display (LCD) is a thin.0. D. you are responsible for Technical Support in your company. D.

Have each user remove and re-install the printer to update the driver. which of the following is the best action for you to take? A. Replace the video card because there is no display. Ask the customer what is occurring when the display is lost. Hibernation C. Flash the firmware on the printer to match the new driver. C. you are responsible for Technical Support in your company. In order to determine the issue. Consult the maintenance manual for the error code. check the printer for paper jams in the path. Answer: B Question: 773 As an experienced technician. D. power off the printer. Check the quick setup guide for BIOS settings. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. B. Answer: C Question: 772 As an experienced technician. C. meanwhile any print jobs in the queue fails to work. A user calls to report that his improperly worked monitor has no display. D. you are responsible for Technical Support in your company. D. What is the next course of action to take in this situation? A. After maintaining the network printer on the weekend and updating its driver. Shutdown Answer: B Page 162 of 193 . You notice that the printer is online but there is no light on the network card. Check the printer properties on the server. Answer: B Question: 775 Referring to the following power saving modes. Standby B. Sleep D. replace the network card in the printer. cycle the power on the printer and observe the boot process. B. moreover. your next course of action is to: A. you are responsible for Technical Support in your company. D. Answer: C Question: 774 As an experienced technician. A user states that an error message displays on his printer. B. Power cycle the printer to update the driver. Remove the power and check the position of the jumpers on the motherboard. pauses and then repeats. the power light on the computer repeatedly blinks five times. have the customer clear the print queue and reboot. C. To identify the cause. you are reported that the printer could only print in monochrome rather than in color. You notice that the monitor has power. Unplug and then re-connect all cabling to the components.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C.

reseat the video card. Password authentication B. it shows an error of a service failure. Answer: C Question: 780 Referring to the following chipsets. whenever restarts. A customer reports that the screen of his PC is completely blank. try turning the monitor on/off. WPA D. WPA2 B. Smart card authentication C. check the power cable on the monitor. What is an appropriate recommendation for the customer to sort out the issue? A. check the power cable on the monitor. According to the customer. you are responsible for Technical Support in your company. reseat the video card in the PC. Which of the following security technologies should you take into consideration? A. Add Hardware Wizard B. IPSec Services C. Reseat the video card. check the video cable from the monitor to the PC. the PC is powered on and is also not in standby mode. Turn the monitor on/off. Computer Browser Answer: C Question: 779 As an experienced technician. Referring to the following options. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . Turn the monitor on/off. you should be familiar with the knowledge about encryption technologies. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. you are required to install a fingerprint scanner in a customer's laptop. Biometric authentication Answer: D Question: 777 As an experienced technician. What fails to be started during boot in this case? A. try turning the monitor on/off. check the video cable from the monitor to the PC. Print Spooler D. D. C. WPA encryption D. WEP Answer: A Question: 778 As an experienced technician. B. WPA-AES C. Check the video cable from the monitor to the PC. which one has the highest level of security and reliability? A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. Southbridge Answer: A Question: 783 As an experienced technician. DMA controller C. Answer: A Question: 784 Referring to the following socket types. 478 B. you are responsible for Technical Support at certways. 775 Answer: A Page 164 of 193 . BIOS C. Verify that the power button is plugged into the motherboard. Replace the power button. Check the power outlet to verify it is supplying power. Slot A C. C. DMA controller Answer: A Question: 781 As an experienced technician. You notice that the power cord is correctly connected to the computer as well as to the power outlet. Northbridge B. Southbridge D. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. BIOS C. Check the power supply for voltage output. Northbridge B. DMA controller Answer: C Question: 782 Referring to the following chipsets. You are reported that a desktop computer is unresponsive when a user presses the power button. Northbridge D. you should be familiar with the function of different types of chipsets. D. CMOS D. Southbridge B. Which of the following actions should be your next step to resolve the problem? A. 959 D. which one involves the application of a zero insertion force connector? A. B.

You are requested to troubleshoot an issue with your customer. B. it worked fine the day before. Multi-core B. SODIMM C. C. Update the antivirus definitions. you are responsible for Technical Support in your company. Set automatic updates to download and install. B. Answer: A Question: 789 As an experienced technician. what will you do as the first step? A. Inform the customer of how long it might take to resolve the problem. B. C. Answer: A Question: 786 Referring to the following architectures. A user calls to report that he suddenly fails to print to a network printer. C. Dual-core Answer: A. Unplug the PC and put on an anti-static wrist strap. you are responsible for Technical Support at certways. The printer has corrupt drivers. Page 165 of 193 . you are responsible for Technical Support at certways. which two are configured for multi-threaded applications? (Choose two) A. The printer has a faulty NIC. Update the virus definitions and start a scan for viruses. Update the network device drivers. A certways user would like to automatically receive updates from Microsoft without interfering with his work. Assign a password complexity policy. Answer: D Question: 788 Referring to the following options. Disable all file shares. Turn off the firewall. D. D. D. Set automatic updates to download only. D. However. The printer is no longer the users default printer. What is most probably the reason for this problem? A. You are able to successfully ping the user's workstation and the printer. D Question: 787 As an experienced technician. The user's workstation has a faulty NIC. C. B. What is the best recommendation to accomplish that? A. Verify when the last time the computer was working correctly was. DDR2 D. Turn on Automatic Updates.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. and print a test page from another workstation.

HPFS B. Referring to the following file systems. Answer: B Question: 792 As an experienced technician. D. Referring to the following options. Check power on the users' laptops. which should be selected to accomplish the task? A. Username/password D. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. Firmware settings B. To tackle this problem you need to modify the computer's settings to boot from a recovery CD.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. you are responsible for Technical Support at certways. which one demonstrates a biometric security? A. NTFS D. Motherboard settings D. you should be familiar with the knowledge about security. Fingerprint scanner C. Check the domain print server. C. WPA B. FAT16 Answer: C Question: 793 As an experienced technician. BIOS settings Answer: D Question: 794 Page 166 of 193 . MAC filtering Answer: B Question: 791 As an experienced technician. you are responsible for Technical support at certways. Check the network connections. you are responsible for Technical Support in an international enterprise. Several users report that the print jobs could not succeed in printing to the local shared printer. Jumper settings C. To resolve the issue. A user states that his computer could not boot. B. Where allows you to change the necessary boot order? A. FAT32 C. which of the following will you check first? A. Check the print queue.

What will you do to tackle the problem? A. which one can be used to connect to the Internet with a telephone line? A. Which of the following options will you select to accomplish the request? A. select Properties B. you are responsible for Technical Support at certways. AT Page 167 of 193 . Answer: A Question: 795 As an experienced technician. Backup Manager B. select Properties Answer: B Question: 797 Referring to the following adapter cards. ACL D. Right-click System Tray. Check the boot order in the BIOS. A user requests you to determine the amount of memory in a Windows XP computer. Check for incompatible hardware. B. A network interface card Answer: B Question: 798 Referring to the following power supply standards. Task Scheduler Wizard D. select Properties D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. A cable modem B. C. you are responsible for Technical Support at certways. A T-1 connection D. You notice that the software hangs during the hardware detection phase. D. PC/XT C. you are responsible for Technical Support at certways. Right-click My Network icon. select Properties C. Right-click Start menu. Application Manager C. Check the CMOS battery. Task Manager Answer: C Question: 796 As an experienced technician. which one is developed with the aim to plug into the motherboard in a better way? A. Referring to the following utilities. which one can be used to trigger defrag to run when the customer logs off? A. An asynchronous modem C. Check the disk for scratches. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. Right-click My Computer icon. ATX B.

Modem B. Bridge B. which one allows the interconnection of networks? A. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented. you are responsible for Technical Support in your company. Where can you accomplish that in Windows? A. PPTP Answer: C Question: 801 As an experienced technician. which one is commonly used for this technology? A. you should be familiar with the knowledge about Windows Remote Desktop. Router Page 168 of 193 . From the printer properties page D. NTP C. Full duplex D. RDP D. Half duplex C. How will you reply? A. Switch Answer: D Question: 803 Referring to the following network devices. Port forwarding B. Hub C. Switch C. Manually on the printer Answer: C Question: 800 As an experienced technician. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. From the printers drivers C. you are responsible for Technical Support at certways. Port mirroring Answer: C Question: 802 As an experienced technician. Referring to the following protocols. From the administrative tools applet B. Modem D. How to answer his question? A. LDAP B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page.

Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. The interface C. Which of the following correctly demonstrates a distinguishing characteristics of a laser. D. B. inkjet. Modem D. Laser printers fuse the image to the page. while an inkjet printer sprays the image on the page. Laser printers use toner. Answer: D Question: 807 As an experienced Network Engineer. Ink jet printers are safe for the environment. while laser printers can be harmful to the environment. C. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. C. B. Router B. Hub Answer: C Question: 804 Referring to the following network devices. while the inkjet printer can only use ink cartridges. D. you should be familiar with different types of printers. which one not only interconnects workstations but also broadcasts the data being transmitted? A. thermal and impact printer? A. The power supply Page 169 of 193 . Hub Answer: D Question: 805 Refer to the following statements. A maximum of two computers can share a local printer verses unlimited users can share a network printer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. while an inkjet printer fuses the image to the page. Laser printers melt the image onto the page. How to reply? A. Answer: C Question: 806 As an experienced technician. The control panel D. you are responsible for Technician Support in your company. The writing element B. Switch C. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Which one correctly describes a difference between a local printer and a network printer? A.

B. Printer configuration is incorrect. A user reports that he submits a print job to a printer. Answer: C Question: 810 Refer to the following screen resolutions. D. A customer is asking you what the RAID level on a computer system refers to. Page 170 of 193 . A print job is waiting in the print queue. 800 x 600 C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. 800 x 640 Answer: B Question: 811 Refer to the following devices. The application used to create the document is incompatible with the printer. Which one demonstrates a primary storage device? A. It refers to number of installed hard drives. you are responsible for Technical Support in an international company. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. Which of the following could be a reasonable explanation? A. D. SODIMM B. B. SATA hard drive Answer: D Question: 812 As an experienced technician. C. Protect the customer's personal files and professional data. It refers to how data is distributed between multiple drives. the printer fails to print the job. C. Protect the person who would be directly affected in the case of a breach. It refers to the number of partitions across multiple hard drives. SD flash drive D. DVD/RW drive C. Protect the company's intellectual property and proprietary information. you are responsible for Technical Support in a large-scaled company. What is the minimum default resolution setting supported by a computer running Windows XP? A. though it seems to queue up fine. C. It refers to the back up tape drive configuration. 1280 x 920 B. D. 640 x 480 D. How to reply? A. Protect the equipment from abuse and misuse.

AGP slot B. C. The addition of 3. which one is a typical I/O interface? A. Hyper-threading technology B. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. IDE drive D. Two processors installed on the motherboard B. D. The output should be equivalent to the original power supply wattage. What is an important recommendation concerning the output? A. C. B. How to reply? A. Hyper-V technology Page 171 of 193 . The output should be auto sensing from 100 to 240 Volts. DIMM chip C. The computer can run faster because of the larger power source. Thermal grease between the processor and the fan D. Automatic integrated surge protection is provided through the upgrade. you are responsible for Technical Support in your company. PS/2 port Answer: D Question: 814 As an experienced technician. you are responsible for Technical Support in your company. Automatic voltage detection between 110 and 220 voltage is provided. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer.3 volts of power to the computer B. The output should be equal or greater than the original power supply wattage.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. The output should be equal or lesser than the original power supply wattage. Thermal grease between the fan and the heatsink C. Double the clock speed on a 32-bit processor C. One of your customers would like to buy an extra AC adapter for his laptop. Answer: A Question: 815 As an experienced technician. D.

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CompTIA A+ Essentials CompTIA 220-701

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D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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5 Answer: C Question: 835 Referring to the following commands. which one allows a technician to open an editor so as to adjust the Windows database? A. Ribbon Answer: C Question: 833 As an experienced technician. edit B.7 C. you are responsible for Technical Support at certways. regedit D. ping t 172. Fuser C. Which one is used by a laser print? A. Which of the following command will you use? A.168. ping a 192.18. Toner D. How to answer this question? A. Full duplex B. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A.0.10.5 D.122.68. Four C. One B. Half duplex Answer: D Question: 834 As an experienced technician. One of the trainees is asking you at which mode network hubs by design can run.1. 100Mb D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount.11 B. ping v 10. You are asked to return the hostname of a specific device for a user. ping f 189. 10Mb C. Liquid ink B. dir C. Two D. Five Answer: A Question: 832 Refer to the following consumables. msconfig Answer: C Question: 836 Page 175 of 193 .16. you are responsible for Technical Support.

C. The monitor is not plugged into the video card. Answer: B Question: 837 As an experienced technician. MSTSC Answer: A Question: 838 As an experienced technician. You are asked to add RAM to a customer's PC. System Information Page 176 of 193 . PERFMON B. the physical printer online light is lit and the data cable is properly connected. MSCONFIG was used to execute the win. only 1GB of RAM is recognized by the OS at startup. B.ini file. Which of the following utilities will you apply to complete the task? A. you are responsible for Technical Support in your company. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules. C. MSCONFIG D. A user reports that a printer which was fine previously could not print now. you are responsible for Technical Support in your company. MSIEXEC C. B. C. you are responsible for Technical Support in a large-scaled company. The PC BIOS does not support the new RAM size. MSCONFIG was used to disable the computer services. The Printing Preferences has been changed in Printer Properties. The RAM has been inserted backwards in their slots. D. you are responsible for Technical Support at certways. A customer reports that his computer booted normally. According to the report. Which of the following will display that? A. B. MSCONFIG was used to execute the system. You are requested to perform a baseline on a hard drive. you are responsible for Technical Support at certways. The Use Printer Offline option is not checked. MSCONFIG was used to enable the computer services. Answer: A Question: 839 As an experienced technician. Which of the following is most probably the reason for this problem? A. Which of the following will most probably result in this problem? A. What is most probably the reason for that? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Answer: B Question: 840 As an experienced technician. However. D. The BIOS revision is the latest version. The Use Printer Offline option is checked. You would like to check the total RAM installed in a computer running Windows XP. but it fails to load all the services required. The Print Processor has been changed in Printer Properties.ini file.

What will be your answer? A. Computer Management B. Control Panel C. Device Manager Page 177 of 193 . System Properties Answer: D Question: 841 Referring to the following commands.1 Answer: D Question: 842 As an experienced technician. which one could effectively confirm TCP/IP functionality? A. Component Services C. Computer Management B. Where could you find the Event Viewer in the computer? A.0. A trainee is asking you where he could find the Service Snap-in. ipconfig 127. ping 127. localhost 128.0.0. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A. Component Services Answer: A Question: 843 As an experienced technician.0. Device Manager D.0 B. Computer Management C.0. Performance Logs and Alerts D. Device Manager C. Computer Management B. you are responsible for Technical Support at certways. ping 128. you are responsible for technical support in a small business.1.1. Performance Logs and alerts D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.1 D. Device Manager C.0. My Computer D. Component Services B. You would like to use Event Viewer to view the event logs on a local or remote machine.1 C.

System Information C. dxdiag C. System Properties D. System Configuration B. which of the following will be started in a computer running Windows XP? A. msinfo32 Answer: B Question: 850 Refer to the following tools. System Information C. System Tray B. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Startup Menu C. you are responsible for Technical Support at certways. System Configuration B. Task Manager Answer: A Question: 849 As an experienced technician. msconfig B. Control Panel Answer: B Question: 847 As an experienced technician. My Computer D. cmd D. Which of the following command could be used to effectively display what you would like to check? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Refer to the following utilities. you would like to place a shortcut so that an application will run during logon. you are responsible for Technical Support at certways. Which one is available to see in the utility of the Control Panels Administrative Tool? A. Simple File Sharing Page 178 of 193 . You would like to enter msinfo32 into the run line. You are requested to check the driver version of some components. System Properties D. Which one will be started during this procedure? A. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. In which of the following locations can you accomplish that? A.

Computer Management Answer: D Question: 853 As an experienced technician. Hardware Wizard Answer: B Question: 852 As an experienced technician. Which of the following will you select as the answer to his question? A. you are responsible for Technical support at certways. Which of the following is available to see in the Administrative Tools Utility? A. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. Power Options B. Simple File Sharing D. 28 Answer: C Question: 855 Referring to the following options. Power Options D. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . you are responsible for Technical Support in your company. Simple File Sharing D. Performance C. Hardware Wizard Answer: B Question: 851 Referring to the following tools. You are asked to set a 128-bit WEP encryption key for the router in your company. 12 Answer: A Question: 854 As an experienced technician. 12 C. Power Options C. you are responsible for Technician Support in an international company. 26 C. 10 B. Hardware Wizard B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. which one will you find in the Administrative Tools Utility? A. 26 D. Event Viewer C. How many characters should you use in the setting? A. 28 D. 10 B.

D. C.11n C. 802. Allow multiple users to have access to a central gateway. 8 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 28 C.11g D. Connect multiple computers to one monitor. 16 C. CRT B. 802. 802. you are responsible for Technical Support in your company. Answer: C Question: 860 Page 180 of 193 . A user is asking you what a KVM switch accomplishes. and mouse. 10 D. 802. 26 Answer: A Question: 856 As an experienced network engineer. 8 B. Which one offers the maximum bandwidth for streaming video data? A.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. B. Projector Answer: C Question: 859 As an experienced technician. Connect multiple users to one computer. you are responsible for Technical Support in your company. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. keyboard. Allow multiple computers to communicate with each other in a network. 63 D. HDMI C. LCD D.11a B. How to reply? A. you should be familiar with the knowledge about the following wireless protocols. 64 Answer: C Question: 857 As an experienced technician. Which of the following is the best answer? A.

Switch B. the battery is full and his laptop is plugged in. CPU Fan Page 181 of 193 . According to the customer. Modem D. What is the correct answer? A. Which of the following components is most probably to be defective? A. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD.INI file B. There are no error codes or beeps either. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. However. you hear a constant whining noise from it. Fan B. BOOT. Bridge C. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. Router B. What is the most suitable option? A. Which of the following components is most probably to be defective? A. He asks you where this configuration shall be taken. Processor B. BIOS D. DSU C. Battery Answer: A Question: 862 As a network administrator. you are responsible for designing. CSU Answer: C Question: 861 As an experienced technician. Modem D. which one allows the conversion from digital to analog signals for communication between two different networks? A. you are providing Technical Support for your company. configuring and maintaining the network for your company. Router Answer: A Question: 863 As an experienced technician. CPU D. PXE Boot Rom C. RAM C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. Now you have to select a device from the following to replace a hub. you are responsible for Technical Support in your company.

Which one contains a single copper wire with which a user could send and receive data? A. Hard Drive D. Coaxial Page 182 of 193 . Which one would perform the task of sending and receiving data with light? A. Optical Drive Answer: B Question: 865 The following are four types of RAID array. STP B. Coaxial Answer: B Question: 867 As an experienced technician. RAID 6 D. RJ-45 B. Which one has a foil shield inside the jacket? A. you know how the following types of cable function respectively. Fiber C. Fiber C. RG-6 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. Referring to the following connectors. STP D. RAID 1 B. CAT6 B. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors. ST C. Which RAID array allows a user to install two disks in a RAID array of equal size? A. RAID 5 Answer: A Question: 866 As an experienced technician. which one is generally utilized on CAT6 cable? A. you are familiar with the following types of cable. RAID 10 C. UTP D. which have special features respectively.

DSL Answer: B Question: 872 As an experienced network administrator. Which of the following is the best approach to recommend? Page 183 of 193 . Which one could use 5GHz frequency and transmit data up to 54Mb? A. LCD monitor D. you are familiar with the following types of wireless. UTP C. Laser printer B. Which one could have the fastest speed? A.11g C. depending on the topology. Cable B. Cable D. Satellite C. 802. UPS is not applicable to which of the following utility as it consumes too much power? A. Fiber D. STP D. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. DSL C. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. 802. Which is suitable for you? A. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. Refer to the following options. 802.11n D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums.11a B. Server C. Fiber B. He is asking you for advice on protecting the equipment. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and.

Referring to the following types of motherboard. D. POP Answer: C Question: 876 Refer to the following types of drives. which one will you install in a small form factor case? A. HTTPS B. C. SCSI hard drive Answer: C Question: 877 As an experienced technician. FTP C. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. Micro ATX C. 12Mbps. Surge protector Answer: B Question: 875 As an outstanding technician at certways. Grounded outlet D. NLX D. Which one is an example of solid state drive? A. 400Mbps. you are familiar with the following protocols. 800Mbps. IDE hard drive C. Power strip B. Uninterruptible power supply C. What is the maximum speed of data transmission? A. 480Mbps.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. Which one makes use of port 110 by default? A. ATX B. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . DVD-ROM drive B. USB thumb drive D. SMTP D. you are responsible for Technical Support in an international company.

Lower latency D. Then you notice that a yellow exclamation mark is displayed in Device Manager. B. Update the device driver. 25 D. What might be the cause of this problem? A. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. What is your next course of action to take? A. the NIC link lights for that computer are not on at all. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. C. B. Join the computer to the workgroup. D. What's more. Network server is not working. Increases length of cable C. 10 B. Fire resistant B. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. He found that a computer of his network was unable to connect to Internet. Answer: D Question: 884 Page 185 of 193 . Firewall is not working. you are asked to install a certways network. 15 C. AC or DC Voltage C. Remove and replace the network card. C. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 110/120 Volts DC or 220/240 Volts DC D. D. 110/120 Volts AC or 220/240 Volts AC B. Internet site is down. Re-install the OS. Switch is not working.

INI Answer: B Question: 886 Refer to the following processes. You also know it is her long fingernails that lead to this recurring problem. Safe Mode D. you are responsible for Technical Support in your company. IO. During your repairing.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Answer: A Question: 888 As an experienced technician.COM D. D. OS installation disk C. NTOSKRNL B. Enable Boot Logging B. Have the phone on vibrate before starting the repair. the phone rings. Immediately leave and go to another room to take the call and deal with the repair later. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. which one is the best to take? A. Which one runs first as long as a computer is powered on? A. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. CONFIG. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary. NTDETECT. C. POST Answer: D Question: 887 As an experienced technician. Apologize and excuse oneself for a moment to take the call quickly outside the room. You are asked to perform a repairing job while you are waiting for an important personal call. you are responsible for Technical Support in your company. Take the call. you are responsible for Technical Support at certways. NTLDR C. Boot Mode C. Referring to the following actions. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 . In which of the following locations can he locate the NTLDR files? A. You would like to successfully boot a computer with the use of the basic devices and drivers. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. BOOT. How to accomplish this task? A.SYS B.SYS D. B.

making C: the OS and D: the data. Front panel media lock C. Biometric fingerprint scanner D. Replace all cooling fans with new ones. At the same time you have to ensure the data not being affected by the operating system related issues. you'd better perform what kind of preventive maintenance technique? A. you are trying to store a sensitive data on the hard drive where the operating system is also stored. B. Refuse to do the repair until the client learns how to type with long fingernails. Keylogger B. Cover the extra power plugs not being used with electrical tape. the power went out briefly at home. UPS B. B. Which method will make it possible? A. Before repairing or upgrading a user's computer.Attributes. Page 187 of 193 . D. Hide the sensitive data from casual view using folder Properties . CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. Power strip D. C. Which device will you recommend that would best solve this issue? A. Encrypt the sensitive data so that it cannot be read without a key. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. D. B. Answer: C Question: 890 You are an experienced network engineer in a famous communication company. What is the best method that you shall recommend? A. Answer: B Question: 889 As a network administrator for certways Company. Partition the drive into two physical drives making C: the OS and D: the data.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Remove excessive dust and loose items. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password. D. Check for and remove outdated components. Show the client how to put the keys back on. Do the repair with a good attitude. Do the repair. Partition the drive into two logical drives. Larger power supply C. but let the client know that the client will be charged extra for the same repair next time. C. C. He wondered how to avoid the similar interruptions caused by short power failings. Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance.

255. Increase the systems RAM. Leave it up to the client to take their own precautions. B. he found that there was no power protection being implemented. Class A Answer: C Question: 897 Refer to the following network classes. Document the actions. Which one does the default subnet mask of 255. Defragment the hard drive. C. Install an uninterruptible power supply (UPS). After he replaced a power supply in a system. D. D. Identify the problem. Answer: B Question: 896 Refer to the following network classes. What is the best course of action to take? A. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. Run CHKDSK on the hard drive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company.0 belong to? A. What is the first course of action to take in this situation? A. B.255.0 belong to? Page 188 of 193 . Establish a plan. What is the next course of action to take in this situation? A. Class D B. Suggest purchasing a newer processor. Formulate a theory. In the past two years his system was mainly used to browse the Internet and download photos. C. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Answer: A Question: 895 You are responsible for Technical Supports in certways Company. Which one does the default subnet mask of 255. C. Class B C.255.0. D. Class C D. music and other documents. Its system specifications were still very good. Tell the client they need to install a surge protector soon. You have performed a repair for a computer and you are sure that it is working with no problem. B.

Bridge D. hub and bridge function in a network respectively. Class A D. Which one does the IP address of 172. Class D Answer: B Question: 900 Refer to the following network classes. Reserved IP address B. Class A B. Class D C. Class B Answer: A Question: 899 Refer to the following network classes.0 belong to? A. Class D C.30.1.0 belong to? A. Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A. Switch B. Class C D. Class D Answer: B Question: 898 Refer to the following network classes. Which device is able to automatically assign a host IP address? A. Class A D.172.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. router. Class B C. Class C B. you know how switch. Class B C. Class C D. Static IP address Page 189 of 193 .22.0. Class C B.0. Class A B. Class B Answer: A Question: 901 As an outstanding network engineer. Which class should the IP address of 10.1 be classified? A. Router C. Which one does the default subnet mask of 255.

Upgrade the hard drive and reboot the system. Unplug the workstation and begin the upgrade. D. The components driver is outdated. Task Manager C. D. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. Dynamic IP address Answer: B Question: 903 Refer to the following options. C. Which one has the special settings. Virtual Memory D. share this with the customer and take any preventative measures. Device Manager B. You accomplished the task of repairing a problem on a PC. Document the solution. You notice that there is a yellow question mark beside a device on the Device Manager list. The component is disabled. Inform the customer of the steps taken during the repair and continue to the next service call. Stationary IP address D. C. you are responsible for Technical Support at certways. Remove the cover of the workstation case and use an ESD strap before the upgrade. The component is not installed. C. Complete a full backup of the workstation before making any upgrades. You are sent out to upgrade a hard drive in a workstation. B. Document the core actions and inform the customer the repair has been completed. B. What does this demonstrate? A. Hardware Profiles Answer: C Question: 904 As a network administrator. The components driver is not found.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. share this with the customer and take steps to minimize the reoccurrence. you are responsible for Technical Support in your company. Which action should you take first before anything is done to the system? A. Answer: A Question: 907 Page 190 of 193 . B. Document the entire event. Answer: C Question: 906 As an experienced technician. with which a user could modify the size of the paging file? A. What shall you do next? A. D.

11n B. VRAM B. ESD D. He also states that he has configured a new cordless telephone using the 2. USB 2.INI file B. What is the maximum connection speed for an external hard drive? A. Which of the following file systems would be their first choice that goes with this operating system? A. Which of the following should be accomplished prior to the installation? A. IEEE 1394a D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. EMI C. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. NTFS D. CDFS B. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. HPFS C. you are responsible for Technical Support at certways. RFI B. Installation of the NTLDR C. 802.11g wireless signal. CMOS C. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802.0 C. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. Proper configuration of the BOOT. Partitioning and formatting of the hard drive D.4GHz spectrum recently. Electrical surges Answer: A Page 191 of 193 . RAID Answer: C Question: 910 As an experienced technician. What is most probably the cause of this problem? A. TPM D.

Refer to the following power specifications. If the print spooler service needs to be configured for multi-page printing D. A new trainee is asking you what memory type allows a user to detect and correct errors. Frequency C. Amperage Answer: C Question: 916 Refer to the following features. However. RDRAM C. C. you are responsible for Technical Support at certways. B. Windows Vista 64-bit edition C. Double-sided B. Wattage D. Which one is a feature of solid state drives? A. What operating system will you recommend him to use? (Choose two. Windows Vista Home Basic D. Besides. he does not want to lose any of his files during the upgrading process. What is the correct answer? A. Windows Vista Ultimate Answer: A. D Question: 914 As an experienced technician. Dual-channel D. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. When deciding which power supply unit to use. you are setting up a new system for your customer with multiple processors and hard disk drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. If the printer needs a memory upgrade to print multiple documents at once C.) A. none of the documents print correctly. you provide Technical Support for a famous company. Windows Vista Business B. what is most important to look for? A. They have a larger platter than other magnetic devices. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. He is asking you for assistance. What should be checked first in this situation? A. They have no moving parts and can tolerate vibration. If the printer needs a firmware upgrade to print multiple documents at once B. Page 192 of 193 . Hertz B. They are susceptible to failure typically caused by strong vibration or rough handling. A customer reports that he has sent ten different documents within an hour.

Answer: A End of document Page 193 of 193 . They require more power than other drive types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

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