Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

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Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
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such as mice. A. Netbook D. and printers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.com D. C. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . Installation from Microsoft. provides access to larger hard drive partitions. B. Luggable B. Refer to the following installation options. web cams. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. provides use of more powerful video graphics accelerators. provides addressing of memory beyond 4GB. as most operating systems must be extensively modified to take advantage of the new architecture. which THREE are effective for this operating system? A. Electrostatic Discharge (ESD) C. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. provides use of PCIe X16 expansion slots. Network installation C. Factory recovery partition B. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. including home and business desktops. and is popular on laptops and desktops alike. D. laptops. PS/2 C. Tablet C. Parallel B. USB D. scanners. Windows CD installation Answer: A. Cordless phones D. and media centers. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. B.

Type I B. you immediately find out the solution. D. G0 B. how to respond to theuser in an appropriate manner? A. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue.) A. Type IV Answer: B Question: 23 You are an IT professional in an international company. C. Thank the user for their concern ask the user open ended questions to see what they think is the problem. a client calls you and states that there is something wrong with the printer as it fails to print normally. Under that circumstance. A. however. and so on? A. format D.sound cards. B. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system. Type II C. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. that is. Which of the following expansion slots are designed for high-speed. their solution did not work and inform the user that the company has personnel working on the problem. fdisk C. During your working hours. to clear a paper jam in the printer. And you notice that there are many printing jobs waiting to be printed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. As an experienced technician. S1 C. chkdsk B. However. Type III D. 3D graphics adapters? (Choose two. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process. Thank the user for their assistance with the problem. S4 Answer: D Question: 21 In computing. AGP Page 5 of 193 . __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. USB B. S2 D. the client believes that it is necessary to reset the printer server.

B. Which of the following is most probably the reason for that? A. plus additional extensions such as security access control lists (ACL) and file system journaling. Bubble-jet D. format Answer: A Question: 26 Which types of printers are referred to as page printers.) A. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A. and workstations. D. and disk space utilization. Daisy wheel B. The hard drive is in standby mode. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. PCIe Answer: B. It has a higher transfer rate than a parallel connection. Dot matrix C. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. Hard disk failure or operating system needs to be reloaded. Power cord is loose. C. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. PCI D. B. It allows the printer to communicate with networks.reliability. A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. servers. convert B. Answer: D Page 6 of 193 . It has a higher transfer rate than a serial connection. C. because they receive their print job instructions one page at a time? (Select all that apply. It automatically recognizes new devices. Mouse and keyboard need to be cleaned. diskpart D. D Question: 27 You are an IT professional in an international company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Laser Answer: C. ISA E. D. fdisk C.

Writing B. Transferring C. Masking tape D. Electrical tape B. Laser printers C.how to search for the information about general problems? A. Wire nut C. NLX C. Developing D. ATX D. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Bubble-jet printers B. thus forming an image on the drum? A. laptops. resulting in better overallcooling capabilities? A. Start > Help and Support C. Right-click My Computer > Help and Support D. In Windows XP. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. BTX B. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. including home and business desktops. Right-click Taskbar > Help and Support B. and media centers. Duct tape Page 7 of 193 . Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Thermal printers D.

Capacitors C. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. such are __ and__. In the socket of a component D. IEEE 1394 D. Heatsink Answer: C. which one is commonly used in computer serial ports and connected to the DB-9 port? A. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. D Question: 36 Refer to the following protocols. 0VDC D. Fan B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. Printer Control Language (PCL) Answer: B. On the outside of a heat sink C. IEEE 1284 B. D Question: 35 Which of the following are page-description languages? (Select all thatapply. (Choose TWO) A. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. Between a component and a heat sink Page 8 of 193 . On top of a component B. +600VDC B. PostScript C. Where is the best place to locate the thermal compound? A. RS-232 C. -600VDC C.) A. CPU D. PageScript D. Page Description Language (PDL) B.

charging. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. fusing D. Task Manager C. developing. fusing. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. cleaning C. writing. cleaning. transferring. Five B. developing. developing. Sidebar Interface B. Ink cartridge B. Developing. transferring. writing. Charging. Toner cartridge C. Satellite C. Daisy wheel D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. Four Page 9 of 193 . charging. Transferring. Cable B. transferring. cleaning B. DSL D. User Account Control D. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. writing. charging. fusing. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. Cleaning. Six C. Refer to the following Internet connectivity methods. writing.

SECEDIT. During your working hours.EXE C." What's more. eSATA and Express Card/54 are examples of hot pluggable devices. SECPOL. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. Menu Bar D. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. A. Event Viewer B. Display Properties B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Express Card D. A. The top of the desk where the computer sits B. PCMCIA C. Taskbar C. the prompt message also claims that"only an administrator can log on and fix this problem". True B. CardBus B. Where all of a computer's memory is stored D. CardBay Answer: B Question: 46 What is the Desktop? A. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB.MSC D. A tool that keeps track of all the data on disk C. How can the administrator solve this problem? A. Shortcut Menu Answer: A Page 10 of 193 . Nine Answer: D Question: 44 You are an IT professional in an international company. Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A.

computer monitors. Hidden. Encryption.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. Hidden. pausing until the pointer turns into a double-headedarrow. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. WPA2 with shared-key authentication C. 25 D. WPA with shared-key authentication B. However. Read Only. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A.and even use wireless technology to crack into wired networks. Read Only. Read Only C. What isthe safest security policy in a wireless network? A. A. However. Archive. WEP with shared-key authentication D. Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards. System. Compression Answer: A Question: 53 You have to work overtime at the factory today. Hackers have found wireless networks relatively easy to break into. Under that circumstance. System B. and then clicking and dragging D. You are wondering if it is possible to record the documentary. Moving the mouse pointer to the top of the Taskbar. Archive. Left-clicking the mouse and double-clicking the Taskbar C. Hidden. Hidden. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. Encryption D. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. As a result. System. and high definition television sets that support VGA-connector devices. A. Read Only. 15 C. Windows Vista Home Premium Page 11 of 193 . wireless networking has many security issues. Windows Vista Business B. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Indexing. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. Compression. 40 B.

and then select the Support tab. Windows XP Professional D. select the Hardware tab. Right click on My Computer. and Execute permissions C. Copy and move files C. Arriving at the user's office. During your working hours. select Properties. The Print Spooler causes the problem. Open a command window and run ipconfig from the command line. Open a command window and run net /? from the command line. Change file attributes D. Only the Read. The Task Scheduler causes the problem. right click the Local Area Connection. Answer: A. The same as special permissions B. What is wrong with it? A. B. The Network causes the problem. and then click on Device Manager. Open Network Connections from the control panel. C. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. B. Create backup jobs Answer: B.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. D. The Workstation causes the problem. select Status. Write. Browse the Internet B. Permissions assigned to users but not to groups D. A. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . C Question: 55 You are a network technician in a large company. you are asked to troubleshoot an end user's computer. Answer: A Question: 56 Standard permissions are ________________. Which TWO of the following are your answers? A. C. you notice that the printer attached to the computer fails to print locally. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. D.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 15 B. Memory Manager D. Open the System control panel and choose Performance to see what process is causing the problem. D. Press Ctrl+Alt+Del to reboot the computer. 127 C. Using the Shut Down command B. Using the Run command and typing in the name of the program D. and click End Task. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Add more memory. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. select the appropriate task. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. A. C. Typing cmd in the Start Run box C. B. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. System control panel C. which can connect up to __ peripherals in a daisy-chained topology. Open Task Manager. 63 D. you can start it by ________________. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. B. Answer: D Question: 63 Page 13 of 193 . A. C. Call their manager and report the status of the issue. D. The new CD-ROM drive operates normally and smoothly. Document their findings and the actions taken. Taskbar B. Run a full system backup. What is the next step to take after testing? A.

Recycle Bin C. Add a USB hub to each computer. video monitor and mouse? A. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. Contains numbers and letters Answer: A. Contains special characters B. S1 B. Automated System Recovery (ASR) B. Add a Bluetooth connection to all computers. Control Panel D.EXE C. Add a KVM switch to the technician's computer. Contains AES encryption C. Which TWO of the following are considered to be secure passwords? A. S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. S2 C. Contained in a text file D. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . a deleted file can be retrieved using which of the following? A. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. My Computer icon B. D. D Question: 64 In Windows. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A. Add an infrared connection to all computers. B. RDISK. S3 D. Enhanced Startup Disk (ESD) D. Settings panel Answer: B Question: 65 There are many computers in a small office.

D:\i386\tools /cmdcons B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly. ntldr E. B.bat D. D. B.BAT and CONFIG. You are responsible for troubleshooting this problem. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. ntoskrnl . nt bootd .SYS. Press ctrl + alt + delete on the keyboard. you are asked to solve this problem for him. Attach an external keyboard. B. Boot the system without scanning drives. It provides the means for administrators to perform a limited range of tasks using a command line interface. Determine how long the user has had the problem. D:\i386\utilities\console C.sys Answer: D Question: 70 You are an IT professional in an international company. Update the keyboard drivers. It is possible to view the installation information of the recovery console with the use of the command line path of: A. Determine if changes have been made that could have caused the problem. autoexec . a client calls you and states that there is something wrong with his USB device as it fails to function properly. Answer: A Question: 71 What does Safe Mode allow you to do? A. Re-install the OS.exe B. D. Run Windows without processing AUTOEXEC. Determine how long before the user is due for an upgraded system. Refer to the following techniques. During your working hours. D:\i386\tools\console D. Skip loading the Registry. D:\i386\winnt32 /cmdcons Page 15 of 193 . Determine if any other users are affected by the problem. Windows XP and Windows Server 2003 operating systems. which one is helpful to define the reason for that problem? A. C.sys C. C. C. D. what is your next action to take? A. Under that circumstance. Start Windows using only basic files and drivers. As a technician. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. config.

D. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.EXE file? A. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore.INI file to point to the backup NTOSKRNL. Modify the BOOT. Fuser C. C. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. including home and business desktops. laptops. which of the following is necessary? Page 16 of 193 . Transfer roller D. B. D. Verify that all other parts of the system are working properly. Recreate the problem and reapply the solution to ensure it worked properly. As an experienced technician. B.EXE file. Boot from a startup disk and replace the file from the setup disks or CD. If you are asked to perform an Automated System Recovery restore in Windows XP. including: (Select THREE) A. Image drum B. What should you do next? A. WEP C. C. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Return the system to the user. C. you immediately know what the problem is and solve the problem in a few minutes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. Replace the corrupted file with a new one. But you cannot leave right now. and media centers. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. Paper pickup rollers Answer: B. Wake on LAN D. Reinstall Windows. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. Sleep timer B.

a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. C. Bootstrap D. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . Flash memory used to hold temporary files before deletion. Data written to a disk located in a paging file that would not fit into the systems RAM. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. D. C. Apply more thermal compound and reseat the drive. By pressing Esc after the OS menu displays D. Which of the following description about the virtual memory is the most appropriate? A. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. ERD disk C. Install a larger fan near the hard drive to cool the system. By pressing the spacebar when prompted to do so B. How to deal with this kind of problem? A. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. B. Vendor recovery CD D. A portion of physical RAM that is mirrored to the hard drive for redundancy. As an experienced technician. The maximum amount of memory a given system can potentially have. how do you access advanced startup options? A. Clean the drive with compressed air and continue to use it. Attended B. Remove and replace the drive. Answer: B Question: 80 In Windows Vista and XP. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. Operating system CD B. B. Existing C. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

which of thefollowing is the best response to that? A.EXE C. NTLDR Answer: D Question: 85 You work as an IT professional in an international company. A new application has been implemented to help manage and improve the network. During your working hours. you are responsible for infrastructure design and global configuration changes.COM B. Serial Answer: B Question: 84 In Windows 2000 and XP. Command Prompt Only B. D. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. NTBOOTDD. or connecting each computer in series to the next.DLL E.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. NTOSKRNL. Parallel B. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A. Safe Mode C. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched.SYS D. the easiest way to add more computers into a network is by daisy-chaining. Which of following is an input/output device and applicable in a daisy-chained network? A. HAL. Step-By-Step Configuration D. Simply select continue on the message and the video should appear. A message displays on the screen which allows the customer to click to continue. What particular website are you trying to download videos from? Are they work related? C. NTDETECT. If a message is intended for a computer partway down the line. Debugging Mode E. Under that circumstance. B. Answer: D Page 18 of 193 . each system bounces it along in sequence until it reaches the destination. SCSI C. If you take issue with that please inform your supervisor. Did you read the entire screen? The last sentence clearly says click to continue. you receive a call for assistance from a customer. In your company. Bandwidth usage has become a problem. USB D. Whenever he tries to pull down video clips from a website.

Refer to the following IP addresses.16. which one belongs to the ClassC? A. It heats up the toner so it adheres to the page. Suspend C.254. 169. downloading.10 C. It cleans the drum before a page is printed. Update Manager B. Each class. business and enterprise clients. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional. It creates an image of the page on the drum. The Windows XP Professional is targeted at power users. you would like to configure a laptop computer running Windows XP Pro.18. STIR B.128 B. B. and installing Windows service packs? A. As a technician. Stand by B. WDS D. C. which power-saving mode will you select? A. Download Manager D. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. It charges the paper so it will attract toner.254. which utility is responsible for finding. After a specified period of inactivity. 92. Service Pack Manager C. defined adifferent size or type of the network. Hibernate D.10. D. Answer: C Question: 89 In Windows XP.25. 129. UAC C.1 Page 19 of 193 . Under that circumstance. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. The computer should resume back to the previous state quickly. coded by the first three bits of theaddress. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A.

Roaming profile B. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. however. Complete B. Hardware profile C. Which of the following feature enables that? A. the portable computer willautomatically connect to a wireless network. Storing passwords C.168. Identify the problem Page 20 of 193 . if it is used in a hotel or on an airplane. a portable computer with a docking station is generally connected to a local wired network. Demineralized water B. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. Denatured alcohol D. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. Normal C. Soap and water C. Securing wireless access points B. Document findings B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. For example. 192. Driver signing D. Blocking harmful network traffic D. which can satisfy the need for: A. Incremental D.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A.1.

such as car rental service counters? A. D. After that. A. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Power strip Page 21 of 193 . right click on the print job and select cancel. Double click the printer??s icon. Double click the printer's icon. right click on the print job and select properties. Backup B. you stop the execution of the printing program and correct the mistakes. B. C. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. you notice that there is a grammatical error. Restore Point D. Emergency Repair Answer: B Question: 98 Refer to the following printer types. Whichof the following describes the proper steps to enable that? A. Establish a theory D. you have to print the file from beginning to end once again. Impact printer B. Uninterruptable power supply (UPS) B. Solar panels C. Inkjet printer C. False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. Surge protector D. right click on the print job and select resume. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. Double click the printer's icon. which one remains in common use inbusinesses where multipart forms are printed. Laser printer D. Double click the printer??s icon. During theprinting process. So. True B. System Restore C. right click on the print job and select restart.

computers and computer peripherals such as monitors and printers. especially copiers. IMAPI D. IRQ B. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. Registry point Answer: A Question: 105 Take the following network types into consideration. B. Restore point B. services. Provides resolution of host names to IP addresses. ACPI C. which one transfers at the highest rate? A. All files that have changed since Monday C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. Gigabit Ethernet B. Secures network traffic through shared key encryption. Answer: B Question: 102 On Sunday you ran a normal backup. D. One power management standard for computers is: A. Rollback point D. All files that have changed since Tuesday D. or any resource connected to the Internet or a private network. All files that have changed since Sunday B. Dynamically assigns IP addresses for easy client configuration. When you run an incremental backup on Wednesday. A. that turns off the power or switches the system to a low-power state when inactive. and on Monday and Tuesday you ran incremental backups. Which of the following statement mostappropriately describes the function of a Domain Name System server? A. Repair point C. Bluetooth Page 22 of 193 . which files are backed up? A. Provides security for a network through the use of ACLs. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. C. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances.

Once a week B. what does Windows clear to show that the file was backed up? A. Defender B. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. What is the most appropriate solution to locate the right drivers? A. Answer: B Question: 108 In general. Once a year D. Check the printers BIOS. Add Hardware Wizard.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Check the manufacturer's website. B. to the side of an application or desktop user interface? A. which of the following displays various forms of information. calendar. CPU Page 23 of 193 . Infrared Answer: A Question: 106 When you make a normal backup of your files. it is impossible for the technician to find the installation CD. Sidebar D. Check the USB port. System bit D. a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. Archive bit C. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. BitLocker C. D. Answer: A Question: 109 In Windows Vista. such as clock. Backup bit B. C. However. how often should you update your antivirus definitions? A. Antivirus definitions do not need to be updated. Wi-Fi D. Once a month C.

you are responsible for Technical Support in your company. D. IPSec Answer: B Question: 114 While inspecting a motherboard. C.) A. Toggle the video function key. Improper manufacture C. PCIe graphics adapter D. What isusually a cause of this? A. as in RAID 0. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. CHAP II D. B. Power the system off and back on. RAID 1. B Question: 113 As an experienced technician. Toner cartridge B. Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. EFS C. What will your answer be? A. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. Ink cartridge C. Power surge D. Answer: A. Spilled liquid B. RAM C. what should you do to troubleshoot it? (Choose all that apply. PGP B. you notice a discolored area. Try using an external monitor. etc. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Laser module D. The different schemes/architectures are named by the word RAID followed by a number. Remove the display unit and reattach it.

A. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. TELNET Answer: D Question: 120 Page 25 of 193 . Valid working directory C. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. CMOS B. RAID 1 D. with the use of multiple WAPs. System lockup D. POST D. RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. A. which results in data errors. HTTPS C. RAID 4 C. FTPS B. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. Channel number C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Application will not start or load Answer: B Question: 117 In crowded downtown areas. WEP key D. RAID 0 B. BIOS C. IP address range B. signal overlap becomes an issue causing interference. FTP D. General protection faults B.

Computer Management C. edits certain configuration files. and modifies which programs run at startup. C. Abrasive cleaning powder D. A. Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. which one about the Virtual Private Network (VPN) is the most appropriate? A. D. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. True B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. A dry cloth B. Illegal operation D. A VPN is a secured line of communication between two points through a public network. Glass cleaner C. and simplifies controls over Windows services? A. False Answer: A Question: 125 Page 26 of 193 . Windows protection error C. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. General protection fault B. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. ASR D. MSCONFIG B. B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. System lock-up Answer: A Question: 121 Refer to the following descriptions.

The video card manufacturer's website C. BNC D. it will cause damage. Refer to the following connectors.) A. which one is able to plug into a 56K dial-up modem? A. Windows protection error C. if the cathode ray tube is not properly disposed of.) A. High vacuum D. Which of the following is likely to become a potential damage? A. Compressed air C. The manual that came with the card D. Illegal operation D. However. Mercury C. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. The server log Answer: B. General protection fault B. Freon D. Where could you check for troubleshooting information? (Choose all that apply. Lithium B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. RJ-11 B. Another computer with the same video card B. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. Fans B. System lock-up Answer: C Question: 130 Page 27 of 193 . ST C. Heat sinks Answer: A.

The video card B. Additional memory needs to be installed. how can you start a search for files and folders? A. Once the POST sequence completes. B. Kernel loading phase C. The RAM is not seated properly. Answer: B Question: 133 In Windows XP. The video driver Answer: B Question: 132 You are an IT professional in an international company. C. Run search. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Which type of server do you eed for this? A. DNS B. IP configuration server Page 28 of 193 . which of the following phase will start next? A. Which of the following is most robably he reason for that? A. The motherboard D. Click Start -> Search. D. Autoexec. Boot loader phase D. The LCD display C. D. a client calls you and states that there is something wrong with his computer. Left-click a directory and choose Find. You plug in an xternal monitor. DHCP C. and the image on it is fine. The OS is not installed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. C. What is the most likely cause of the problem? A. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly. During your orking hours. B. and you ant client computers to automatically obtain IP configuration information. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol. The system is overheating.bat B. Click Start -> All Programs -> Search. You notice hat the system operates for a few minutes prior to shutting down the system.exe at the command prompt. Domain controller D.

Run a backup routine. IDE C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. Twisted-pair cabling B. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables.1. Class A B. Answer: B Question: 136 You have a computer with the IP address 171. C. D.226. the customer mentions another update problem occurred a few days ago. SCSI B. During the roubleshooting process. What is an appropriate action to take before applying any diagnostics? A. and you can only terminate the device at the end of the train? Otherwise. Class B C. Broadband coaxial cabling D. Boot into Safe Mode. a customer calls you and asks you to help him with a computer problem. what s the most appropriate response to that? Page 29 of 193 . Class C D. erminating the chain rematurely can in some cases damage the devices. Under that ircumstance. you immediately know what the problem is after the customer describes everal symptoms. What class is this ddress? A. Apply the latest service pack. A. A. Run a power supply test. Before leaving he company. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference.18. you receive a call from a customer and you are informed that there is something wrong ith his computer. s an experienced technician. CSMA/CD C. B. Serial D. During your orking hours. Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company.

Ask the user about where information on that update was released.11d D. the dial-up networking s generally supported by: A. State that the update has no relationship to the current issue and continue implementing a solution.dos C.txt D.) A. 802. D.11g Answer: B. Wait until the customer completes their statement and explain how to resolve the current issue. Twisted-pair copper wire D. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A.1 B. Fiber optic C.11a B. 802. Bootsect. 802. Boot.3 D.ini Answer: D Question: 144 Page 30 of 193 .2 C.inf B. Ntbtlog. 802. Coaxial B.11b C. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A. 802.4 Answer: C Question: 141 Taking the following cable types into consideration. D Question: 143 Refer to the following Windows XP system files. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2. Sysprep. 802. C.4GHz adio frequency and are directly compatible with each other? (Choose all that apply. 802. B. 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Disregard the statement and continue to resolve the current issue.

business and nterprise clients. Session layer C. Control Panel> Performance> Settings> System> Virtual Memory B. HTTP B. A. __ is the page file size by default. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. HTTPS C. Page 31 of 193 . Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. In a computer running Windows XP Professional. RAID C. Which of the following uses a L1 cache to reduce the verage time to ccess memory. and L1 cache resides in it? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller.5 times the physical memory D. Network layer Answer: C Question: 146 In a computer running Windows XP. BIOS D. Telnet D. Application layer B. 4095MB C. 2MB B. how to change its virtual memory? A. faster memory which stores copies of the data from he most frequently used main memory locations. My Computer> System> Performance> Settings> Virtual Memory D. 1. The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. Transport layer D. RAM B. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A.

CSMA/CD Answer: A Question: 152 You are an IT professional in an international company. ISO C. Remove Backlight D. what is your recommendation so as to avoid the potential damage during ransit? A.1 C. S/PDIF D. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. USB 1. USB 2. CSMA/CA D. During your orking hours. A type of password used to secure an Ethernet 802. a customer calls you and is wondering what requires special attention if he wants to ship laptop. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports. Secure communication between a server and remote host C. CSMA/CD C. OSI B.0 B. Secure communication between a web server and browser B. Remove LCD C. Token passing B.3 connection Answer: C Question: 154 Page 32 of 193 . CSMA/CA D. What will you answer him? A. IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. As an experienced technician. Remove PC card adapters B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A type of password used to help secure a wireless connection D.

C. Identify the user and associated problem. network drive. B. You ask the user several uestions about Page 33 of 193 . CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. Mantraps C. During our working hours. Assign an appropriate priority for the issue. Identify the hardware make. optical drive. D. Security zones D. HKEY_CLASES_ROOT B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. There is omething wrong with a user??s computer and its system is malfunctioning. Elevate the call to a higher level of support. B. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. Smart card D. Under that circumstance. a customer calls you and asks for assistance. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A. HKEY_USE RS D. Surveillance C. Biometrics B. model. solid state drive. and serial number. Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. C. what is your irst step to take? A. HKEY_LOCA L_MACH INE C. Perimeter security B. hot swappable drive. D.

Run a backup of the system. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. Page 34 of 193 . What is our next action to take under that circumstance? A. D. Restore the backup to a new hard drive. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. Windows Narrator B. You notice that there is something wrong with the D-ROM drive. Biba model C. ome attacks. The managers f this company feel that their current security measures are inadequate. Check the security log for error codes. Perimeter security D. you??re trying to educate users on the mportance of security. Duringyour working hours. Bell-La Padula model B. Windows Defender C. Answer: A Question: 160 As part of your training program. IDS system C. What is the next action to take under that circumstance? A. take advantage of human shortcoming to gain access that should otherwise be enied. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. a client calls for assistance. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. such as displaying the time and date and showing the CPU usage? A. Windows Sidebar D. C. Call their manager and report the status of the issue. Clark-Wilson model D. What term do you use to describe attacks of this type? A. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. you explain.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. B. You explain to them that not every attack depends on implementing advanced echnological methods. Create a checklist of the most likely issues. Update all software to determine if this corrects the problem. B. Social engineering B.

Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. Resolves queries for resolution of host names to IP addresses. The Page 35 of 193 . Question the user and make sure that they have not made any changes to their system recently. Data Execution Prevention Answer: B. Dynamically assigns IP addresses for easy client configuration. Refer to the ollowing utilities. D. passwords and credit card details. Secures network Internet traffic through shared key encryption. BitLocker B. or certificates and can be used to generate values used with whole disk encryption? A. security policy and business continuity. D. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. C. Windows Defender C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. CHAP B. Develop a plan to get the drive replaced. NLock Answer: A Question: 165 Refer to the following statements. Windows Event Viewer D. passwords. Provides security for a network through the use of ACLs. BAP Answer: C Question: 168 While surfing online. B. MAC C. nd you are experienced in network infrastructure. Syslock C. CHKDSK B. which one about the function of a firewall s the most appropriate? A. which TWO are intended to prevent. Drive Defender D. D Question: 167 Which of the following is a chip that can store cryptographic keys. TPM D. remove and quarantine spyware and malicious application or service? A. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A.

Which of the ollowing action will you take as the next troubleshooting step? A. Ask another technician to verify that the findings are correct. solid state storage is needed? A. Retinal scanner C. You notice that there is a lot of debris there. PAP Page 36 of 193 . DVD D. Trojan C. Kerberos B. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". This is a type of: A. Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile. Document the issue including findings. Follow up with the customer at a later date. Spyware D. actions taken and the outcome. Voice recognition B. ou tell the customer that it is important to place his computer in a cleaner environment. Report the incident to the customer's manager. Fingerprint scanner D. B. to ensure that the keyboard is still functioning. CD B. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. Flash C. You replace the defective keyboard with a new one. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A. Phishing B. C.

Windows Me to Windows XP D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. the value of your company's data has been ncreased. Multifactor B. CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. Biometrics C. Kerberos Answer: A Question: 176 As an experienced technician. Windows NT to Windows 2000 C. Accordingly. Parallel C. NTFS B. Smart card D. hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. but terminates at the last device? A. you are responsible for installing a Windows P Professional operating system for an enterprise client. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A. DAC D. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. SCSI Answer: D Question: 175 After a careful risk analysis. Taking the safety factor into consideration. Which of the following authentication methods uses more than one authentication process for a logon? A. What should you do? Page 37 of 193 . IEEE 1394 D. you're expected to implement authentication solutions that reflect the increased alue of the data. FAT32 D. USB 2.0 B. Windows 95 to Windows XP B. FAT16 C.

CRT Answer: B Question: 183 You work as an IT professional in an international company. When the case is opened. Open the cover. B. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. E. RIMM B. Power cord Answer: C Question: 181 Refer to the following types of memory. Boot clean.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Tell the customer that it's normal for the computer to do that. which one has 168 pins? A. This physical intrusion detection system may help computer owners detect tampering with their omputer. you re asked to find out Page 38 of 193 . clean the inside of the computer. and reseat all cards and chips. SODIMM D. OSHA B. Right now. Replace the power supply. Replace the motherboard. Product label D. High-voltage probe D. D. C. Screwdriver C. In your ompany. A. the switch position changes and the system records this hange. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. DDR RAM C. True B. MSDS C. Antistatic wrist strap B. you are responsible for infrastructure design and global configuration changes.

for home use. When you try to run winipcfg. SSID C. which of the following will be created? A. Botnet D. you eceive an rror message stating that this command is unrecognizable. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. so using MAC filtering on a network permits and denies network access to specific devices.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. D. The store is required to give you one at the time of purchase.) A. Run the ipconfig /all command. Visit the website of the printer cartridge manufacturer. C. Which of the following method ill be helpful to determine the DNS server address? A. an inkjet printer cartridge that you now has an MSDS. You are not legally allowed to have an MSDS for this product. Dirt on the floor inside a building D. Run the ipconfig /registerdns command. Spam B. Spyware Answer: D Question: 186 In the interest of a safe work environment. A near-accident C. C. Install the support tools from the Windows XP CD. B. ACL Page 39 of 193 . B. Answer: A Question: 184 You are purchasing. Water puddles in a hallway Answer: A. which of the following should you report? (Choose all that apply. An accident B. Modify the path variable to include the location of winipcfg. B. WEP B. How do you obtain the MSDS for this product? A. Adware C. It's contained in the packaging of the printer cartridge. During the deployment of MAC filtering on a network.exe. D. such as Internet surfing habits and sites that have been visited? A. WPA D. D Question: 187 MAC addresses are uniquely assigned to each card.

the user says that the system crashes after the installation of a new driver for his video adapter. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A. 3. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. basic and aero. Key fob C. Antistatic wrist strap B. 30. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Thinking for a moment. Antistatic hair net Answer: A. 300 volts B. B. 3-dimensional perspective. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system. Antistatic bag C. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A. Smart cards D. LCD monitor B.) A. The new Aero user interface is designed to show translucent windows.000 volts C. rich textures. Take the following authentication technologies into consideration. 512MB RAM D. Antistatic floor mat D. Username B. advanced color mixes and animations.000 volts D. 128MB graphics card C. 300.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company.000 volts Answer: B Question: 190 Windows Vista will come with two user experiences.

One day. Attend yearly OSHA safe work environment seminars. C. Close existing ticket and open a new trouble ticket for the user. Inform the user that the problem will be escalated to a supervisor for resolution. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. B. Take it to a computer recycling center. a client complains that nobody helps him to solve his problem although he has called several times for two days. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. security policy and business continuity. Provide properly maintained tools and equipment. None of the above. B. Active Directory Restore Mode C. C. Trojan attack D. Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Mantrap C. Keep records of accident reports. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. Inform the user that there is no record of the prior call. which of the following response is the most appropriate? A. There is no doubt that it goes against the company policy and you refuse to do that. This is an example of: A. Discharge the monitor with a high-volt probe and throw it away. D. D. Debugging Mode B. Throw it away.) A. D. Answer: B. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Social engineering B. Answer: A Question: 196 You are responsible for Technical Support in your company. C. Answer: D Question: 197 Page 41 of 193 . C. Last Known Good Configuration D. Inform the user that a technician will be out to resolve their problem shortly. Display an OSHA poster in a prominent location. During your working hours. Under that circumstance.

ISA Page 42 of 193 . WINNT32.EXE C. Lift by bending over at the waist.BAT B. RAM is the only upgrade you can perform on modern computer systems. you must perform a forklift upgrade on the entire system. As a network administrator. D Question: 198 Two certways hosts have been added in a certways network. When upgrading RAM. it is possible that you can upgrade RAM only. True B.) A. When upgrading RAM. you are necessary to test the connectivity between them. B. Which TWO of the following methods are applicable? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment. ipconfig C. A. WINNT. D. SE TUP. INSTALL. Answer: C.EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A. When upgrading RAM. D. tracert D. Ensure that there are no safety hazards in your path. ping B. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. B. C. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. A. dxdiag Answer: A.EXE D. Carry monitors with the glass face away from your body. you must also upgrade the CPU. which of the following are good procedures to follow? (Choose all that apply. Use a cart for heavy objects. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP. C.

They are nonelectronic tensioners to make sure the CPU maintains a tight connection. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A.11 group transfers at the highest rate? A. D Question: 203 In wireless computer networking. Power supply B. D. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular.11 group) which specify methods and techniques of wireless local area network operation. you find that a number of them are bent. C. Capacity Answer: B Question: 205 In the early 2000s. 802. CPUs don't have pins. Why are the bent pins not the original problem? A. Case fan D. Speed D. The bent metal protrusions around the edge of a chip are not pins. Wi-Fi refers to a family of related specifications (the IEEE 802. escalating requirements for quality cooling systems. PCIe D. The socket has a ZIF mechanism that must be released before inserting the CPU.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A.11n B. B. 802. Decreased RAM Answer: B Question: 206 While installing a CPU. you apply gentle pressure to the surface of the CPU. 802. CPUs were produced that emitted more heat than ever before.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. Answer: A Page 43 of 193 . Heat sink C. 802. Solid state C. When you examine the pins of the CPU to see if they are straight. Physical size B. but it will not seat.11b D. AGP Answer: C. Which one of the IEEE 802. PCI C.11a C.

D. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. Existing power supply connectors might not fit the new motherboard. Impact B. D. it is recommended that you not remove the expansion boards. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. which statement concerning CPU and RAM configuration is most true? A. Ad-hoc D. so that you do not subject them to static. Dot Matrix D. However. The BIOS must be set to auto-detect the hard drive. As you remove any electronic components. The hard drive has failed. The user has placed a non-bootable floppy diskette into the diskette drive. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. Page 44 of 193 . What is most probably the reason for that under this circumstance? A. Adware B. B. B. The hard drive jumpers are configured incorrectly. the BIOS recognizes the hard drive. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. you should place them in antistatic containers. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. Inkjet Answer: D Question: 211 For modern motherboards. and ease of use. You notice that the computer fails to boot up normally and prompt messages. high quality of output. such as "non system disk or disk error" display on the screen. C. When removing the motherboard. Laser C. C. including the motherboard and its adapters. Worms C. capability of printing in different colors. Existing memory modules might not fit the new motherboard. There is something wrong with a worker's computer and you are asked to solve the problem.

If there is something wrong with a device labeled Human Interface Device. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. As long as the LEDs on the motherboard are lit. LCD display D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Taking personal safety into consideration. except the power supply. which of the following best explains that? A. You and the chassis should be grounded to the same ground. D. C. C. are hot-swappable. regarding working inside a computer system? A. what should be of your primary concern with the use of a soldering iron? A. All internal components. Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. Static or ESD damage C. Touch pad B. D. but power should not be supplied to the system. you are safe to work inside the chassis. conductively and hermetically. You should match the form factor of the drive or adapt it to an available drive bay or slot. Flash drive C. binding them securely. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. Answer: A Question: 212 As a technician. Voltage or shocks B. RF or wireless interference D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Page 45 of 193 . Not since the original PC has the technician been able to work inside the computer system. you must secure an external power source because the internal power supplies do not have the capacity. Heat or burns Answer: D Question: 213 Which of the following statements is true. Maintaining power to the system while working ensures interruption-free service for the customer. C. B. You should secure the drive with at least two screws on one side and preferably two on each side. Due to the high revolutions at which modern hard drives spin.

Like DVD-ROM drives. Firmware D. C. Switching-mode power supply B. Linear power supply D. Answer: C Question: 216 You are responsible for Technical Support in your company.25-inch form factor and must be installed in the larger drive bays. Like a hard drive. does not obstruct the engineered flow of air across internal components. Memory B. but an update on the motherboard is necessary. but you only installed one. which of the following identifies a particular wireless network? Page 46 of 193 . you must insert the connector correctly or the drive can be damaged. During formatting. B. you did not make the partition bootable. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. C. floppy disk drives can no longer be purchased new. Chipset C. What is necessary to be updated? A. The operating system was larger than your hard drive and did not install completely. The operating system was distributed on two discs. Because it is antiquated technology. D. D. You need to be sure that the routing of the drive's ribbon cable. Answer: C Question: 220 If there are multiple access points available. but neglected to perform a low-level format first. Lithium ion cell C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. you find that the computer does not function in the manner expected. Although some drives might not clearly key the receptacle for the Berg power connector. It is possible to do that after due consideration. the floppy drive requires no external access. You performed a high-level format. if applicable. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. B. Which of the following is a possible cause? A. floppy drives have a 5. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A.

Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. ISP C. As a technician. Windows prevents successful boot and logon from updating Last Known Good Configuration. Refer to the following options. in safe mode. A client has purchased a new computer. which TWO of the following are your answers? A. By pressing F2 while the system is booting up C. Digital Video Disc B. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. What is your next step? A. Windows XP uses the minimum set of drivers and services to start the GUI. as well as other complex electronic devices. It comes as a paper copy with the laptop. B. such as Windows XP. which THREE will most likely be affected by a magnet? A. Identify the problem C. C. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. IDE Hard Drive D. Hostname B. He is wondering what will happen if he starts an operating system. Windows XP starts basic networking to allow for updating of drivers from the Internet.44MB Floppy Disk Page 47 of 193 . Test the theory D. Document findings B. B Question: 222 You are troubleshooting a computer. SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. 1. Backup Tape C. D. and you have just established a theory of probable cause. Default gateway D. but he has little computer knowledge. D. By pressing F1 while in Windows B.

MicroDIMM C. B Question: 226 Which of the following allows for the rolling back of system files.. SlotDIMM D. Screen C. Backlight B. Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. to a previous state in the event of malfunctioning or failure? A.) A. D Question: 225 Which of the following are components of an LCD? (Choose all that apply. etc. CRT D. C. SODIMM Answer: B. Back up of the data D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. Inverter C. Backdrop Answer: A. Inverter B. MiniDIMM B. installed programs. Screen D. Hazardous chemicals or compounds C.) A. USB copy of startup files C. registry keys. D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. Network diagram to prevent damaging any cables D. Backdrop Answer: A Question: 230 Page 48 of 193 . High temperature warnings and cautions B. Restore Point B.

Live CD B. 172 D. D. 100-pin card edge D. C. B Question: 231 What type of connector does a Mini PCIe card have? A. Verify the voltage powering the fan. One day. The power supply is not connected to the system board. A PCI card is not correctly seated. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. while concentrating your attention on your work on a computer. Windows has a corrupt boot. the fan on a power supply fails to function normally in a sudden. 198 Page 49 of 193 . Which TWO of the following are most likely the reasons for that? A. Replace then entire power supply. What is the best practice to troubleshoot this problem? A. During yourworking hours. a client calls you and states that there is something wrong with his computer. modern operating system on a computer lacking mutable secondary storage? A. 72 B. B. You ask the user about any recent changes to the system. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. The user states that after an upgrade. Answer: A. D. B. Network C. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. A memory chip is defective. but you have no idea what??s the problem with it. the screen becomes black and the system stops responding after a series of beeps. Floppy D. C. 144 C. 100-pin stacking C. 52-pin card edge B.ini file. Replace the fan. Continue using the power supply until it fails.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company.

Screen D. Class D B. B. C. SSID B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options.11n D.168. Backlight B. Backdrop Answer: B Question: 237 Refer to the following options.10. Inverter C. Which address class does the IP address of 194.25 belong to? A. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. which one best describes a laptop communication connection? A. MAC filtering C. 52-pin card edge B. the Infrared port will no longer function. Class B C. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. 802. Class A Answer: C Page 50 of 193 . 100-pin card edge D. If wireless security is enabled on the network. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. D. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes. Class C D. 100-pin stacking C. Bluetooth devices will need to add the security code. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. When the Bluetooth function is enabled.

you immediately know that a print job in the printing queue should be deleted so as to make it print again. All files that have been modified today Page 51 of 193 . LCD D. A user's system is malfunctioning and the printer fails to print properly. The problem is that you are not available to delete the print job. All files that have been modified in the last two weeks C. such as Shift. which of the following is true about the files that it would back up? A. CCFL C. Alt. CRT B. D. The user submitted the job as a priority. Motherboard C. B. The job must be deleted using the printer's front panel. The technician does not have the necessary permissions. ToggleKeys B. Network card D. or the Windows key. B. Continue using the power supply until it fails. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. All files that have been modified in the last week D. Encryption Keys D. As an experienced technician. and have it remain active until another key is pressed? A. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. Video card B. FilterKeys C. If you were to run an incremental backup today. Once a job is submitted to the queue it cannot be removed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. Ctrl. LED Answer: B Question: 243 You are responsible for Technical Support in your company. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. Which of the following might cause that problem? A. C.

Broken fuser Page 52 of 193 . Fuser B. Corona wire D. RIMM D. workstations and servers? A. Voltages and size C. Drum Answer: A Question: 246 Refer to the following memory modules. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. Defective toner cartridge B. Dirty drum D. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. Refuser C. SIMM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. Wattage and size B. SODIMM Answer: B Question: 247 You have just installed a new printer. After it is installed. DIMM C. which one has 168 pins and is designed for use in personal computers. Worn pickup rollers C. Which of the following components offers the greatest risk to technicians? A. Worn printhead C. Incorrect print drivers D. Amperage and size D. it prints only garbled text. Which of the following is likely the problem? A. Wrong IP address B.

C Question: 252 Which of the following allows for the rolling back of system files. installed programs. Transfer corona B. If the drivers are correct and updated. During printing. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. The account does not have permission to install drivers. what might be of the reason why they cannot be installed successfully? A. Hardware Profile B. Answer: B. The printer is out of toner. The printer has an obstructed paper path.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. The report is not formatted to use USB. The printer overheated. Page 53 of 193 . B. System Restore C. to a previous state in case of malfunctioning or failure. etc. therefore. Security Center D. C. Fuser C. C. The user does not have the correct printer driver. The printers USB port is not compatible.. Paper transport assembly Answer: B Question: 254 As an experienced technician. D. D. The modem is not recognized in Device Manager. Printer controller circuitry D. the toner does not seem to be placed on the paper. The modem is not functioning properly. C. B. B. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer. Which assembly is responsible for permanently pressing the toner into the paper? A. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. The user does not have the correct network drivers. The printer's gears are stripped. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A.) A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A. As a technician. The printer will flash a "-671 error" message. you are responsible for solving the remaining problems. C. Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. you have to make sure the security of the data. Use the fdisk command. D. D. Tractor feed D. Use a low level format. C. True B. B. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. Use the format command. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. Gravity feed B. Repartition the hard drive. Paper jams may occur because the paper may curl around the photosensitive drum. Before the disposal of the old computers. The printer will continue to function normally. B. False Page 54 of 193 . Answer: D Question: 259 The edit command line tool is able to open a text based word processor. A. System Properties>Advanced>Startup and Recovery Settings C. System Properties>Advanced>Performance Settings>Advanced B. Impact feed C. Nothing. The high encryption package is not installed. The printer will flash a ?¡ã51 error?¡À message. System Properties>General D. Which of the following method will be helpful to protect the data? A.

Recently. B. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. A faulty fuser D.dll Answer: D Question: 264 When you print documents on your laser printer. Hal. HKEY_LOCAL MACHINE B.) A. HKEY_ CURRENT_USER D. and the ink is smearing. Ntbootdd. Download the firmware upgrade for free from the manufacturer's website. you see residue from previous images on the output. What is the most likely cause of the problem? A. A faulty ink cartridge B. C.exe C. papers are being printed with excessive amounts of ink. An overheating printer C. HKEY_USERS C.sys D. What two things are the most likely causes of this problem? (Choose two. and they will send you the firmware upgrade on a CD. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. Have a certified laser printer technician come to your site and install a new firmware chip. Ntldr B. Answer: A Question: 261 Refer to the following registry keys. A broken cleaning blade Page 55 of 193 . A faulty transfer corona wire B. Smss. Pay to download the firmware upgrade from the manufacturer's website. A corrupted printer driver C. D. Contact the manufacturer of the printer. A bad erasure lamp D.

EDT C. Which of the following can you type to open a command prompt? (Choose all that apply. Generators extend the requirement to periodically change passwords. Answer: D Question: 270 Page 56 of 193 . D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. OPEN Answer: B. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. Generators eliminate a user's tendency to create passwords that can be a security liability. EDIT B. UTP C. Fiber Answer: C Question: 266 You just clicked Start -> Run. D. CMD C. What can we benefit from a password generator? A. B. Generators eliminate the requirement to establish log-in attempt limitations. RUN B.) A. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A. A. COMMAND D. Coaxial D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Generators create new passwords every time a user signs in to prevent social engineering. C. CAT6 B. it can be easier to use a password generator based on that set of rules than to manually create passwords. When a password policy enforces complex rules. NOTEPAD D. True B. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. A.

D. Run SFC /REPAIR. In your company. B. Which of the following expansion slot is required? A. CD\ C. Run SFC /REVERT. C:\System32\Win B. ISA B. Run SFC /AUTOREPAIR. and your current directory is C:\Windows\Temp\Files\Old. You run System File Checker. C:\Win\System32 D. Which command will get you to the root of D:? A. A. you are responsible for infrastructure design and global configuration changes. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. CD /D D:\ D. AGP 4X Answer: C Question: 274 You are at a command prompt. True B. CD. C:\System\Windows32 C. You would like to install a cellular modem card into a laptop. and then remove it from laptop. Answer: D Question: 273 You work as an IT professional in an international company. What do you do to make System File Checker automatically repair your system files if repair is needed? A. Run SFC /SCANNOW. D: Answer: D Question: 275 Page 57 of 193 . PCIe X16 C. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. PCMCIA D. C.

11a B. a client calls you and states that his monitor is malfunctioning and the image shakes now and then. 802. You cannot convert a FAT partition to NTFS. and that it was not altered in transit. the one that has a maximum range of 9 meters (that is.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. During your working hours.0 C. how to respond? Page 58 of 193 . True B. CONV D. CONVPART C. IPCONFIG B. The client also states that all CRTs of his company are currently replaced with new LCDs. A. True B. A. Under that circumstance. Bluetooth 2. Which command can you use to see whether you have a network connection to another computer? A. 30 feet) is: A. False Answer: A Question: 276 Take the following wireless technologies into consideration. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. CONNECT C. PING D. CONVERT B.11b D. You notice that the defective monitor is an old CRT monitor. IP Answer: C Question: 280 You are an IT professional in an international company. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. False Answer: A Question: 279 You are at a command prompt. 802.

Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Answer: D Question: 281 You are at a command prompt. /? B. ATTRIB +RO WORK. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . You want to make a file called WORK. Inform the user of the cause of the problem and tell them the degauss the monitor. Create a utilities partition on the hard disk prior to OS install.DOC D. Which command do you use to accomplish this? A. Ask the user what they did to cause the shaking images.DOC B. it will cause improper cooling. C. Press F6 when prompted to load the additional drivers. C.DOC Answer: A Question: 282 If there is too much dust in the vents. /and D. B. How to successfully perform a Windows installation on that computer? A. ATTRIB +R WORK. READONLY WORK. D. Directly spray the vents with compressed air. /help C. Empathize with the user and send them a nt monitor to solve the issue. ATTRIB WORK. D. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA.DOC a read-only file. Which of the following method will be helpful to prevent that from happening? A. Periodically clean the vents using a small vacuum cleaner. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Install ceiling fans in the room. Disable the system BIOS so the SATA card can take boot precedence. Use a moist rag to clean the vents monthly. C.DOC C. B. D.

remove all components. 224. 192. C. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock. B. Delete and reinstall Windows. B.1 D. Aero Answer: D Question: 289 If it is defective. RAM B.0. 172. The printer is connected properly and online. remove the cover. Unplug the power cable. D. Unplug the power cable. Leave the unit powered up so that any issues with cleaning can be immediately realized.1.0. Unplug the power cable. Translucent B. Case fan C. Open Printer Troubleshooting and have it diagnose the problem. UAC D. What does it most probably refer to? A. Answer: D Question: 287 Classful network divides the address space into five address classes.16.0. Delete and reinstall the printer.0.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. Processor D. hold the can upside down and spray.1 B.1 C. Which of the following IP address belongs to Class A? A. Stop and restart the print spooler. Sidebar C. remove all the components inside the case and spray each one separately. What should you do? A. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 . D. C. remove the cover. but nothing is printing. Answer: C Question: 286 You are sending print jobs to the printer. hold the can upright and spray.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 10.168.1.

ERASE C. and Read-Only attributes on the file before you replace the file? A. True B. Start Windows using only basic files and drivers. RG-58 ThinNet D. D. Boot the system without scanning drives. False Answer: A Question: 294 In order to delete and/or replace system files. Skip loading the Registry. RG-8 ThickNet Page 61 of 193 . Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. System. whose segment length is required to be 500 meters (1. Run Windows without processing AUTO EXEC. which command do you use to remove the Hidden. by default. ATT RIB D. B. System C. CAT6 C.640 ft) if there is no need to take the data rate speed into consideration? A. Services B. CAT5e B.SYS. A. Processes D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. UNDELETE B. DELETE Answer: C Question: 295 Refer to the following cables.BAT and CON FIG. C. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. True B. on the Windows Vista Task Manager? A. A. False Answer: A Question: 292 Which of the following are not tabs found.

False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A.0.0. as well as additional ports. Save all print jobs.0. D.0 D. Regional Options C.255. Configuration file issues C.1 C.0. Notify all users before unplugging the printer.255. System files not found B. Boot file issues Answer: C Question: 301 Page 62 of 193 .BAT issues D. A.255. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A. For example.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator. 255. C. replace the printer and then print everything that was saved. B. 255. Unplug the network printer and then replace with a new printer. without sacrificing the mobile computing functionality of the machine. 224. Regional and Language Options B. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. Locale D. AUTO EXEC. True B.0. A. Delete all print jobs before replacing the printer. Swap file issues E. 255. to a laptop. which of the following address will you choose as the default subnet mask for class B in a classful network? A. Answer: A Question: 300 All of the following are Windows file-related problems except __________.0 Answer: C Question: 297 The docking station adds expansion capabilities.0 B.

Windows D. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs. Ensures that only certain devices can access the network D. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed. SATA D. which is referred to as __________. Clocking B. Star B. which one is able to support a new NIC if an extra network connection is established to a laptop? A. What can a user benefit from disabling the SSID from broadcasting on a WAP? A. Booting D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Thrashing C. Ring D. Ensures all users physically login to the wired network C. Program Files B. Bus C. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Root C. A. Encrypts data traveling across the wireless network B. AGP B. Mesh Answer: A Question: 306 Page 63 of 193 . SODIMM C.

Press the F8 Key D. https:// B. ssl:// C. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Press the F2 Key B. 21 B. which of the following function key should be pressed to start the installation? A. asp:// D. you decide to use your firewall to block the Telnetprotocol. Hijack Answer: B Question: 311 Page 64 of 193 . There is a system that has a SATA HDD and the technician would like to install Windows XP on it. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. Press the F3 Key C. 23 D. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. Which port will you need to block to prevent Telnet from being used? A. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. Ifconfig B. True B. what does the beginning of a site address become? A. Under that circumstance. Winipcfg D. Ipconfig C. A. 22 C.

POP3 D. 16-bit card Answer: B Page 65 of 193 . Ignore the call and call back afterwards. Answer the call and then resume work. HTTPS Answer: C. what is the most appropriate action to take? A. Blu-Ray D. FTP C. C. 32-bit card C. Under that circumstance. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. which one is mainly used for storing high-definition video. B. D Question: 313 Refer to the following media types. Dual-sided DVD C. port 443 and port 80 have been disabled. Step outside and answer the call. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. What services are associated with these ports? (Choose two.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. you receive another call from your friend. a client calls you and states that there is something wrong with his computer. During your working hours. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. Telnet B. and other data as it has the largest capacity? A. 128-bit card? B. 256-bit card D. PlayStation 3 video games. FTP C. You notice that among all of the other ports. Ask the customer for permission before answering the call. DNS B. HTTP D. DVD-RWB. During the conversation. D.) A.

C. 802. Ipconfig C. If there is a language barrier between you and your customer.0. Tracert D. True B. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A. which of the following is the BEST course of action to solve the problem? A. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. True B. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. the loopback address of it should be 127. Ask to get an interpreter to assist in the language barrier. D.1. A.168. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A.255. B.1. Inform the client the service must be rescheduled with a different technician. A.0. an IP address of 192.0. Restate the issues to the customer for validation.0. Tracert D.0. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. Ping B. Get a language to language conversion dictionary to help understand what is being said.11 Page 66 of 193 .12 and a gateway of 192. Ping B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255. Ipconfig C.168.255.

Debugging Mode C. Which of the following allows for the rolling back of the system to a previous state before the installation? A. RJ-11 D. Default gateway D. 802. Safe Mode B. you are responsible for infrastructure design and global configuration changes. IP address B. UTP CAT-5e C. which of the following action Page 67 of 193 . Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. In your company. UTP Answer: C Question: 322 You work as an IT professional in an international company.) A. the computer experiences stop errors. ST C. UTP CAT-6 D. As an experienced technician. He states that his computer displays bluescreen errors.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. It is still the same though you uninstalled the program. After the installation. Multimode fiber Answer: B Question: 326 During your working hours. Subnet mask C. B Question: 324 Refer to the following connector types. BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. which one is generally used to terminate the end of a fiber cable? A. UTP CAT-5 B. Last Known Good Configuration D. You are asked to install a program for a laptop.1x C. RJ-45 B. you receive a call from a customer. DNS server Answer: A. Bluetooth D.

Use Windows Recovery Console to perform a repair installation of Windows. Ordinary user account B. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. Adapter card C. SIMM D. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. D. DIMM C. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. True B. C. A. Replace the motherboard and perform a system restore. in some cases up to 128GB of RAM can be supported. Hard drive D. Access control D. Default systems administrator account Page 68 of 193 . Integrity C. more than 4GB of RAM. Replace RAM modules and verify that all other system components are operating properly. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. Contact the user to determine if any recent changes have been made to the computer. DRAM B. Authentication B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. B. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Motherboard B.

which of the following will you recommend? A. Access control B.DOC B. TV tuner card B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. TASKMAN. PROGMAN. As an experienced technician. Video capture card Answer: A Page 69 of 193 . Physical barriers C. and CD media. .EXE C. A. Temporary user account D.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. Biometrics D.SCR C. SPUNINST. This type of security is an example of whichof the following? A. Sound card C.EXE B. DVD media.TXT D. . Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2. but he is not sure which command line should be used. .EXE D. CONVERT. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media. True B. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. Graphics card D.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods. .

DoS B. As there are too many tasks for you to do. If there is an extended power outage. MAC B. so you left the computers overnight in the office so as to accomplish the tasks. SSID Answer: B Question: 339 You are a worker in an international cooperation. you fail to accomplish them within working hours. He states that the system experiences crashes and performance loss Page 70 of 193 . which of the following suggestion will be most helpful to avoid the damage to the system? A. a client calls you and states that his system is malfunctioning. NAT D. Logic bomb D. D. Worm D. DoS B. Have employees shut down their computers before they leave and perform the calculation during their down time. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. you are responsible for Technical Support in your company. and properly shuts down the computer. During your working hours.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. You ask the user about any recent changes to the system. Worm C. you must be aware of all types of attacks that can occur and plan for them. but it only lasts about half an hour. Which type of attack uses more than one computer to attack the victim? A. closes programs. B. WEP C. which is used to control access to a broadcasted wireless network by your supplied key? A. Social engineering Answer: A Question: 338 As an experienced technician. Answer: B Question: 340 As the security administrator for your organization. Setup a hot site for the office so all data will be backed up. you are sure that the computers are connected to the UPS. DDoS C. C. Refer to the following options. Have an employee work nights to perform the shut down. Before leaving the office. Install software that saves work.

DDoS C. Disable the device in Device Manager. Which type of attack has occurred? A. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Try installing the device to a different port or slot.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. DoS B. Replay attack D. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. malicious software that changes the user`s home page D. Social engineering Answer: C Question: 343 Warm is a type of: A. Start>Settings>Control Panel>Speech C. A customer would like to record audio with the use of this microphone. Start>Settings>Control Panel>System>Hardware D. Back door D. Which of the following action should be taken first so as to solve this problem? A. Download and install updated drivers for the device. Which type of attack is this most likely to be? A. Contact the vendor for an RMA. Which of the following best describes the appropriate steps to adjust the input levels? A. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Back door attack C. malicious software that is self-replicating and self-propagating B. C. B. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. malicious software that monitors Internet surfing habits C. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system. Man-in-the-middle attack B. D.

72-pin SIMM C. (Select TWO) A. Which type of attack is this? A. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. SMTP D. Smurf attack C. Which type of attack is probably occurring? A. HTTP B. After looking at the log files. Encrypted passwords D. RFID smartcards C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control. Retinal scan B. RIMM Answer: C Question: 351 Page 72 of 193 . TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. 168-pin DIMM B. D Question: 350 Which packaging is used for DDR SDRAM memory? A. NNTP C. such as __ and __. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. 184-pin DIMM D. Man-in-the-middle attack B. Worm D. Fingerprint reader Answer: A. Virus attack D. Back door attack C. The server indicates that it has exceeded its session limit. TCP ACK attack B.

Right click on My Computer and select Manage. Laptop AC Adapter D.255. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255.0 for Class C. A. 255. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. True B. and 255. you receive a call for assistance from a customer as his computer fails to shut down or log off.0. A.255. Remove the internal main battery. type in Run and then type in regedit. Answer: C Question: 353 A user locates a UPS at his desk. Double click the Computer Management icon under Administrative Tools. type in Run and then type in msconfig. Click Start. B Question: 356 Page 73 of 193 . As an experienced technician. Remove the CMOS battery. D. There are TWO ways to navigate to the Computer Management MMC Plug-in. D.0. it still does not work. Answer: A. All of the following should be plugged into the UPS EXCEPT: A. which of the following action will you suggest next? A. During your working hours. B. Click Start. You ask him to remove the external power adapter and hold the power button down for fifteen seconds. C.0 for class B. C. True B. Disconnect all external devices.0.255. What are they? A.0 for Class A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. Computer B. Wait until the main battery is exhausted and then remove. False Answer: A Question: 352 You are an IT professional in an international company. Monitor C. However. B.

it is able to connect to the network if he uses the AC adapter. DDR400 D. The drives device driver needs to be updated. What will you do to send the display to the projector? A. The system does not have enough RAM installed. D. One day. Which of the following is the best reason for that? A. Under that circumstance. As an experienced technician. Decoder software needs to be loaded. Decreasing EMI D. Press F1 to shift display to the projector. Increasing transfer rate C. DDR333 B. Answer: C Question: 359 Refer to the following memory modules. you are asked to solve this problem. D. The power management settings on their laptop are set to disable the internal NIC. Reboot the computer. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. The laptop is not receiving enough power from the battery so the battery should be replaced. what is the primary reason for that? A. Although the projector is connected to his laptop and it is turned on. Use appropriate function toggle key to switch display mode. The laptops NIC needs updated drivers. B. C. B. C. D. The laptop is not receiving enough power from the battery so the battery should be replaced. but Windows Media Player fails to play back DVD movies from it. However. PC2100 C. Decreasing ESD B. Go into Device Manager and enable the projector. the new drive is able to read data disks. Answer: A Question: 358 You are a network administrator in your company. After the installation. C. Increasing RFI Page 74 of 193 . B. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. which one transfers at the highest rate? A. the system will auto-select the projector on restart. there is no display showing on the screen. The sound card is not connected properly.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. you are asked to install a new DVD drive into a customer's computer.

15 Page 75 of 193 . As an experienced technician. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company. Run the program as a local administrator. However. B. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. SC C. Connecting to a parallel modem B. The paper needs to be replenished. you are noticed by the balloon in the system tray that the printer is not functioning normally.0. B. Printing to an older printer C. Printer firmware needs to be updated. During your working hours. Add an exception to the firewall for the program. C. The printer does not recognize the font type. you receive a call for assistance from a customer. Check for any updates to the program. RJ-45 D. you are responsible for infrastructure design and global configuration changes. Check the Hardware Compatibility List to see if the program is not compatible with the OS. C. Connecting a loop-back plug D. a program still fails to connect to the network after upgrading the wireless network router. 169. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company. Take the following addresses into consideration. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. LC B. D. The computer needs to upload the print job. He states that though Internet connectivity is available. which one is most possibly assigned by it? A.254. Answer: B Question: 362 A parallel port is necessary under what circumstance? A. how to effectively solve this problem? A. What is most probably the reason for that? A. You have purchased a new printer recently.

10. Faster response time Answer: B Question: 370 Refer to the following options. A motion sensitive web cam recording the room B.11n D. which of the following will navigate to the IRQ settings? A.11a C.25 D. which one is the most appropriate example of computer intrusion detection? A. 802. Under that circumstance. Error detection C. 802.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. An alert at logon when an unknown user has tried to logon D.15 Answer: A Question: 366 If one adds a modem expansion card to a system.168. Lower cost D. Start>Run>Regedit D.15 C. which is traditionally assigned to the COM1 serial port. What might be of the benefit? A. An alert when the computer case has been opened C. 192. Device Manager>Computer Properties C.0. and assign it to IRQ4. A. 802.11b B. True B.1. Better cooling B.16. 172.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 802. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 .0. Control Panel>Hardware Devices>Settings B. False Answer: A Question: 369 It is beneficial to have parity on a memory device. it will likely cause an IRQ conflict.0.

A dual core CPU has two separate processing units. BIOS D. have theability to connect an external display. User Accounts C. DDR3-16000 D. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). Limited bandwidth B. A. Defrag B. DDR-2000 B. especially those made within the last few years. or Projector. flat panel display. Support different resolutions D. Limited display size C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. DDR3-2000 C. once setup. False Answer: A Question: 374 Almost all laptops. True B. such as a CRT monitor. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. is necessary to be entered before booting into the operating system? A. C Question: 375 Which of the following collects. PC3-2000 Answer: B Question: 372 Which of the following password. parses. Higher response time Answer: B. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. POST B. Scandisk C. Indexing D. Chkdsk Answer: C Page 77 of 193 .

A. such as audio. True B. Under that circumstance. which one is applicable in a 10BaseT network? A. regedit D. Fiber C. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. Hard drive is failing D. msconfig C. a client calls you and states that a program which was just used the day before is missing from the system. Power supply warming or cooling C. and input drivers? A. ThinNet Answer: A Question: 381 Page 78 of 193 . ipconfig B. Coaxial D. such as Windows XP Home. During yourworking hours. UTP B. System fan is rubbing against the fans housing B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. which of the following question will you ask for more information? A. False Answer: A Question: 380 Refer to the following cable types. Windows 2000 Professional and Windows XP Media Center Edition. Are you sure you were using that program? B. video. Was there a power outage since yesterday? D. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems.

provide insulation around the processor. Which TWO of the following are most probably the reasons for that? A. you add a memory to a Windows operating system. After that. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. protect the CPU from direct contact with the heatsink. you are attempting to uninstall this malicious software. you fail to accomplish that task as you are informed that the process is in use whenever you try. C. What is most probably the reason for that? A. which of the following is a diagnostic mode of a computer operating system and should be used? A. So as to boot up your system. Memory is defective. Answer: B Question: 382 As an experienced network technician. The customer states that his computer experiences a stop error. Debugging Mode C. B. In your company. provide thermal transfer from the CPU to the heatsink. However. telnet B. you are responsible for infrastructure design and global configuration changes. D. prevent memory vibration caused by the heatsink fan. Page 79 of 193 . The system does not have enough free hard drive space. the computer is malfunctioning and reboots periodically. One day. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A. The automatically restart feature in System Failure option is on. Memory mismatch. D. Safe Mode B. As there is a virus in your computer. C. However. Disable Automatic Restart D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. Answer: C Question: 385 You work as an IT professional in an international company. msconfig D. the System BIOS only reports the original memory amount at startup. you are in charge of network infrastructure design and security policy. Memory brand is different than the computer. The hard drive is faulty and needs to be replaced. B. ping C. The system cannot connect to the network. C. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. B.

The computer is placed in a copier room and it has been performing normally for years. Tape B. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. Right-click on the printer's icon and select Properties D. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP. B Question: 386 A customer purchased a computer three years ago. B. Floppy D. Power supply on the computer is going bad. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. A. D. there has been something wrong with the computer as it shuts down in a continuous loop. Memory size needs to be adjusted in Device Manager. Blu-Ray C. voice recognition and fingerprint reader are forms of biometric authentication. Electromagnetic interference due to the copy machine in the room. Answer: C Question: 387 Optical recognition. Answer: A. Start > Control Panel > Printer icon B. Registry C. MSCONFIG Answer: B. Event Viewer D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Recently. Start > Control Panel > System C. Net stop B. What is the most probably reason for that? A. True B. Improper ventilation from dust buildup inside the computer. Power supply to the room is not great enough for both the copy machine and the computer. it will slow down your computer at startup. C.

B. most notably the TCP and the UDP. the protocols of the Transport Layer of the Internet Protocol Suite. which of the following should you pay more attention? A. Use email so that everything is in writing. HTTP C. FTP B. A. Baby AT D. Use the proper acronyms. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. Use non-technical terms. but also other protocols. Such an endpoint is known as a port and the identifier is the port number. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. While explaining the problem to him. Refer to the following protocols. To allow the power supply to operate at different voltages B. AT C. Use technical jargon. True B. NLX Answer: A Question: 394 In computer networking. To change the voltage coming from the wall D. As an experienced technician. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. SMTP D. which one typically uses port 80? A. use a numerical identifier for the data structures of the endpoints for host-to-host communications. During your working hours. False Page 81 of 193 . a client calls you and states that there is something wrong with his computer. To change the output voltage to meet the needs of the motherboard C. C. you immediately know what the problem is after the client describes several symptoms. ATX B.

remaining hard disk storage space. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. Skip the first appointment. a performance value of system components. Attempt to replicate and verify the issue. explain the reasoning to the client. B. Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A. Go to the first scheduled appointment late. Check the BIOS for temperature changes. the Windows Experience Index (WEI) generally measures: A. During your working hours. the speed and available bandwidth of Internet connections. C. D. he still has many other tasks to accomplish. FTP B. You ask the user about any recent changes to the system. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. D. Page 82 of 193 . Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. C. C. Open the case and determine the cause of the noise. Call the customers scheduled that day and reschedule all the appointments to different days. HTTP Answer: B Question: 397 You are an IT professional in an international company. Under that circumstance. the reliability and speed of search indexing. VPN C. B. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. As an experienced technician. Verify that the user has not made any OS changes. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. and make the repairs as quick as possible to try to catch up on the schedule. which of the following action will you take first? A. B. WAN D. However. you think there might be multiple problems after the client describes several symptoms. D. but he fails to do that on time.

Change the language and complete the service call. Ask the customer if you can change the language. As an experienced technician. During your working hours. WEP encryption D. Subsequently. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. A. Explain that the issue can not be resolved because you do not understand the language. Tell the customer that the operating system is corrupted and must be reinstalled. Check to the correct type of paper is being used. 300Mbps C. B. C. NAT routing C. a client calls you and asks if you can help him. the client is a Chinese and the language on the workstation is also Chinese. what is your next step to take? A. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. Under that circumstance. what will you recommend under this circumstance? A. Replace communications cable. 800Mbps D. However. Change the toner cartridges. Add additional memory to the printer. You are an American and speak English as your mother language. 400Mbps B. a 3 Gbit/s signaling rate was added to the physical layer. B. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. True B. C. MAC filtering B. effectively doubling maximum data throughput to__ Mbps. 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. D. Answer: B Question: 405 Page 83 of 193 .

you are responsible for infrastructure design and global configuration changes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. A recovery partition put there by the manufacturer. As an experienced technician. The monitor has failed. D. C. Which of the following is most probably the reason for that? A. The worker remembers that he re-filled the paper tray as it was empty. D. You are asked to replace thirteen 21 CRTs with 19 LCDs. Space reserved by the drive manufacturer for firmware. Answer: D Question: 409 There is a brief power outage during working hours. In your company. It is necessary to move the monitors to the storage room which is on the other side of the building. D. Wear anti-static wrist straps to prevent ESD in the new monitors. Too many pages are being sent to the printer at one time. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. you ask the worker about any changes to the printer. Space set aside by Windows for use by the virtual memory swap file. Which of the following is the primary reason for the smearing problem? A. the printer has a problem with images smearing on the page. and checked the ink levels in the morning. B. C. Take personal safety into consideration. B. B. B. The operating system is corrupt. The hard disk drive has failed. What does the second partition most probably refer to? A. The computer beeps at startup and no display shows on the screen. A potentially dangerous virus has been downloaded onto the system. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. After that. Then it suddenly turns off followed by a series of beeps. The printer drivers need to be rolled back to a previous version. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. It was printing normally the day before. when a worker prints some documents during lunchtime. C. The CPU has dislodged from its socket. However. Answer: C Question: 407 There is something wrong with a customer??s computer. Recycle the monitors after removing the capacitors for use in other monitors. C. As an experienced technician. D. Wear a back brace when lifting and carrying the CRTs to the storage room. which of the following action will you take first? Page 84 of 193 . Answer: B Question: 408 You work as an IT professional in an international company. Wrong type of paper is being used for this printer. Spooler service needs to be restarted. which of the following measure is recommended to take? A.

Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. Coaxial D. Click Start>Run and then type in services. you provide TWO solutions for him. Answer: B. UTP B. but he has no idea how to get to the Services MMC Plug-in. What are they? A. Slot 1 B. C. double click on the Services icon. Open Control Panel. Standoffs C. such as Transmission Control Page 85 of 193 . Click Start>Run and then type in regedit. preventing an electronic short? A. Click Start>Run and then type in regedt32.msc. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. Have the user check external drives for media. thereby. B. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Socket A C. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. Screws B. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. Socket 370 D. Boot into BIOS and check the hard drive status. As an experienced technician. C. Plenum C. Run a check disk operation on the hard drive. open Administrative Tools. Daughterboard D. Have the user power off for five minutes then restart the system. D.

SMTP C. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. Under powered fan D. A port number is a 16-bit unsigned integer. ZIF C. What does it refer to? A. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A. LPGA D. PCIe B. thus ranging from 0 to 65535. you are required to configure a WAP network. Failing hard drive Answer: D Question: 419 Page 86 of 193 . FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. SATA C. System clock feature C. SSID D. RADIUS B. AGP D. Socket 479 B. As it will be advertised by default. SPGA Answer: B Question: 416 As an experienced network administrator. HTTPS B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. it should be disabled for security reasons. They specify a source and destination port number in their packet headers. Failed fan B. TELNET D. WPA C.

Internal cache memory D. However. RAM C. DHCP Answer: B. Socket 370 D. Which style of port is the PS/2? A. and it does not lose its data when power is removed. D. C. IPX/SPX B. Slot 1 B. Which TWO of the following are components of the TCP/IP network configuration? A. DNS C. RJ-11 Page 87 of 193 . the client keeps talking to you about all the other symptoms. it is necessary to be familiar with the frequently-used network configurations. a client calls you and states that there is something wrong with his computer. During your working hours. you immediately know what the problem is and even the solution after the client describes several symptoms. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. You know that you need to plug the keyboard cable into a PS/2 port. A. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Hard drive B. NetBEUI D. what is the best practice for you to do? A. As an experienced technician. Socket A C. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. Under that circumstance. ROM Answer: A Question: 420 You are a network technician in a large company. D Question: 423 You want to plug a keyboard into the back of a computer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A.

Read/write head B. one day. B. DE9 C. C. A new security update is available for download.11n. The wireless network card has been disabled by the hardware switch. However. C. The wireless network is not properly configured. what is the most possible reason for that? A. However. D.11a to 802. CPU C. D. The default printer is out of paper or offline. as opposed to being mounted on a daughter card? A. Recent provider upgrades have changed the wireless specification from 802. B. Platter C. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . DIN 5 D. The UPS is disconnected from the wall. As an experienced technician. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. What might be of the problem? A. their laptops fail to access the home wireless network and no network is available right now. the worker there hears a series of beeps coming from under the desk. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Host adapter D. Sector D. MAC filtering is preventing the computer from connecting to the network. The speaker wires were disconnected while cleaning. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. after the cleaner left. Controller B. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day.

C. Power cycle the printer. They are the most common type of computer printer for the general consumer due to their low cost. 2TB C. Controller C. the printed materials coming from the printer seem to be fuzzy. Refer to the following methods.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 128TB D. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. 256GB B. CRT D. Solid-state drives D. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. A color inkjet printer is attached to a computer. capability of printing in different colors. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Run an alignment page. B. However. Memory cards C. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. which one is most helpful to solve this problem? A. ESD C. Drive interface B. high quality of output. Hard disk D. and ease of use. Thumb drives B. such as wireless communications. Replace all of the print cartridges. Optical drives Answer: C Page 89 of 193 . Send a test page to the printer. RFI B. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. D.

Electrical safety with the extra network cables D. D. How to enable that? A. Replace the LCD inverter. performing backups of the registry before editing it is highly recommended. If someone would like to build the same laboratory as yours. 360KB B. which acts as a conduit to transmit messages. Under that circumstance. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. 1. a client calls you and states that there is something wrong with his laptop. what is your first action to take so as to solve this problem? A. careless registry editing can cause irreversible damage. The display shows on the monitor other than the on the laptop. However. there is a central switch available. Save registry file C. Make sure the OS has the latest video drivers installed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. 2.44MB D. what is your suggestion during laboratory building process? A. 720KB C.exe or regedt32. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . Make sure the laptop display is enabled. The star topology reduces the chance of network failure by connecting all of the systems to a central node. Number of fans located in the room so system does not overheat C.exe in the Windows directory. Replace the video card inside the laptop. During your working hours. Thus.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. B. C. the switch and another fourteen wired personal computers form a graph with the topology of a star. Cable management to avoid trip hazards B. Thus. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes. You notice that the system boots up but nothing displays on the laptop screen. It is still the same though you plug in an external monitor. Export registry file B. In your laboratory. Import registry file D.

which TWO of the following are helpful to accomplish that? A. double-layer DVD+R B. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. So as to enable the connection between an LCD monitor and a desktop. DVI Answer: B. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. single-layer DVD-R D. Double-sided. Double-sided. B. AC in. DVDs and in dynamic RAM. S-Video D. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. instrument panels. Single-sided. for example CDs. respectively. VGA C. D. of power supplies and AC adapters? A. single-layer Blu-ray disc C. DC out D. Care must be taken when swapping the device because it can be hot to the touch. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings. images. C. Its uses include monitors for computers. immediately after powering down the system. AC out Answer: C Page 91 of 193 . DC in. Ability to detect and correct single bit errors in memory D. Power does not need turned off before the device is inserted or removed. and other devices. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. AC out B. flat panel used for electronically displaying information such as text. DC out C. The device can be swapped while still hot. televisions. The device can be removed with power applied after the device is properly stopped in the operating system. DC in.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Ability to use varying levels of voltage for power saving B. Ability to detect hardware incompatibilities and resolve them C. CGA B. Error-correcting codes are used in computer data storage. AC in. which one accurately represents the input and output. and moving pictures. Double-sided.

10Mbps.) A. he takes the computer to the Repair Center and as a technician. 12Mbps.5Mbps. C. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe. 2. +12VDC F. D.0 has three data rates. while Berg connectors are used with floppy drives. D. The USB 2. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.3VDC B. B. you are responsible for fixing the problem. What is the best answer to that? A. 480Mbps B. Ask the customer to check daily to see when it is completed. 400Mbps D. Ask the customer when they would like to have the work completed.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. Inform the customer that others are waiting. -5VDC E. Answer: D Question: 446 Page 92 of 193 . Answer: A Question: 445 Which of the following statements about power supplies is true? A. 2. B. Give the customer an estimated time for repair based on the technician??s assessment. -110VAC Answer: A. 16Mbps.5Mbps.0Mbps. Before leaving the Repair Center. -3. So. but he has no idea what the problem is. The technician will get back to them as soon as possible. What are they? A. 20Mbps. 1. C. SATA hard drives most often use the same type of power connector as PATA hard drives. the customer is anxious to know when he might come back to pick up his computer. D.0Mbps. C. F Question: 444 A customer has purchased a laptop computer for half a year. +5VDC D. -12VDC G. Recently.3VDC C. Molex connectors are used with PATA hard drives. 1. +110VAC H. +3. E. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. there is something wrong with it. 360Mbps C.

You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. In your company.25mm away from the nearest phosphor of the same color. Berg C. Your current job is to install a RAM upgrade into a personal computer. Switch B. LCD D. What is the associate trying to describe? Page 93 of 193 . ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. The associate mentions that each phosphor is on average only 0. Dial-up modem D. AT system connector B. A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. CRT B. what is the overall speed of the new RAM as long as the required slots are available? A. 2700 C. HDMI C. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. Projector Answer: C Question: 449 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. 5300 B. 2100 D. Molex D. Under that circumstance. Scanner C.

LCD monitor D. LCDs tend not to be as clear as CRTs. RJ-11 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Laser printer B. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. the attached monitor can accommodate that refresh rate. D. As long as the graphics adapter can refresh the image at a particular rate. B. C. Answer: D Question: 453 Which statement about LCDs is most accurate? A. the maximum refresh rate allowed tends to increase. B. depending on the topology. As you lower the resolution. The refresh rate is normally expressed in MHz. The refresh rate is normally selected by using the controls on the front panel of the monitor. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. C. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors. Dot pitch C. LCDs are preferred to CRTs because they can display a larger range of resolutions. Server C. such as: A. with regard to LCDs. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. which of the following might explain why? Page 94 of 193 . LCDs require more power than CRTs. D. RJ-45 D. Refresh rate D. The concept of refresh rate has no meaning. BNC B. Resolution B. UPS is not applicable to which of the following utility as it consumes too much power? A.

The video display unit does not have enough memory installed. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. You have the refresh rate set too high. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. D. C. You are using a CRT with a single fixed resolution. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. SXGA C. Memory chip Answer: B. Both the horizontal and vertical components of the resolution have been quadrupled. a client calls you and complains that his lately-purchased desktop computer is making loud noise. SATA hard drive with a rubber gasket B. WSXGA D. Solid state hard drive D. Hard drive C. Which TWO of the following are most probably the reasons for that? A. CPU B. The graphics adapter does not have enough memory installed. such as QXGA. Page 95 of 193 . An SSD emulates a hard disk drive interface. thus easily replacing it in most applications. SVGA B. which one is a feature of it? A. During your working hours.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Higher data integrity B. refer to? A. B. C Question: 458 Which video technology has a resolution of 1280??1024? A. Lack of drive heads and platters D. Refer to the following options. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. SCSI drive with properly terminated ends C. Built-in encryption standards C. Cooling fan D.

B. D. Install the update without notice. Composite Answer: C Question: 465 Page 96 of 193 . DVI C. In your company. The present task for you is to perform a mandatory update on the users' network. Both the horizontal and vertical components of the resolution have been doubled. C. The technology is faster. You notice that the light of the hard drive flashes constantly. Answer: A. Stop the mandatory update. you are responsible for infrastructure design and global configuration changes. C Question: 462 What is contrast ratio? A. The resolution is cut to one fourth. Which TWO of the following methods will be helpful to enhance the performance? A. Use the drive compression utility. A term that was used with CRTs but has no meaning with LCDs C. Use the defragment utility.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. D. B. As it is necessary to restart the work stations at lunchtime. The ratio of luminance between the darkest and lightest colors that can be displayed B. which of the following is the most appropriate way to inform the users about the update? A. Post notices around the building. C. D. It is still the same after several reboots. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. C. The ratio of luminance between two adjacent pixels D. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. During your working hours. Answer: D Question: 461 You are a network technician in a joint venture. Email the users about the update. VGA B. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. Use restore point to roll back the computer to a previous date. HDMI D. Use the checkdisk utility.

crimeware and other malicious and unwanted software. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A. Solid state drives are faster. more reliable. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. not to mention the technical terms. more reliable. Repeat the steps multiple times so that the user can understand the computer terms. more reliable. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. and require less power. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. more reliable. Solid state drives are slower. IDE drive Page 97 of 193 . B. B. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. C. What is the correct answer? A. C. You wouldn't interconnect those two interfaces. Under that circumstance. Solid state drives are faster. D. Advise the user to not do anything else. D. With a DVI-I cable B. Malicious software attached to another piece of software D. D. Listen and ask questions using non-technical terms. Which of the following description about the Trojan horse is the most appropriate? A. and require less power. Solid state drives are slower. which includes computer viruses. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. Speak slowly. until the technician can arrive and work on the computer themselves. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. Answer: B Question: 469 You are an experienced network engineer in your company. and require more power. worms. and require more power. trojan horses. Malicious software attached to an incoming email B. Malicious software that monitors Internet surfing habits C.

Refer to the following descriptions. B. A switch interconnects devices on the same network to be able to communicate. Which one most appropriately describes the differences between them? A. D. 20 D. Answer: C Page 98 of 193 . 80 Answer: D Question: 472 As an experienced Network Engineer. Answer: A Question: 471 As an experienced network administrator. you should be familiar with the knowledge about switches and routers. Liquid cooling systems are less efficient than the traditional heatsink technology. you are asked to upgrade an operating system on customer's computer. 21 B. Flash drive D. Partition the hard drive. SATA drive Answer: C Question: 470 Refer to the following statements. Liquid cooling systems are less effective at cooling the processor. where a router interconnects devices on a network. C. Which port will you block so as to prevent Internet access? A. C. Update the device drivers. Answer: C Question: 473 As an experienced technician. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. and a switch transmits data directly to the device. Backup the hard drive. D. you are responsible for Technical Support in your company. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. A switch interconnects one or more networks. A router broadcasts all data packets that are sent on the network. and a router transmits data directly to the device. A switch broadcasts all data packets that are sent on the network. 23 C. Format the hard drive. What is the best course of action to take prior to that? A. USB hard drive C. B. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. D. where a router interconnects one or more networks. C. Liquid cooling systems are more effective at cooling the processor.

Windows Key + D D. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A. A malicious program that spreads itself in a system without the need of a host D. Port 25 is setup for port forwarding. False Answer: A Question: 478 As an experienced Network Engineer. B. Which one is able to lock a workstation? A. Port 25 has been opened. Wireless channel used Answer: A Question: 476 Refer to the following statements. Which one most appropriately describes a virus? A. Security key used D. Encryption type C. Ctrl + Alt + L C. A. A program that is used to track user information for commercial reasons C. Page 99 of 193 . Disk Management Answer: A Question: 475 Refer to the following options. Broadcast name B. Component services D. Device Manager B. A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. What does the SSID on a wireless network demonstrate? A. System Information C. Ctrl + Alt + Esc B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. True B. Which tool would be suitable? A. you should be familiar with the following key commands. Malicious code that can propagate itself to different host files B.

BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. you are responsible for Technical Support at certways. IDE D. Port 25 is no longer being used. Smart card D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. The hard drive is set to pre-format conditions. SATA B. B. Answer: A Question: 480 Refer to following authentication technologies. Data has been restored. Data has been backed up. Port 25 is running at full duplex. you are familiar with the functions of the following devices. C. He is asking you what it means. Solid state B. HDD D. Solid state Answer: D Question: 483 As an experienced network engineer. Answer: B Question: 482 As an experienced technician. A customer would like to install a hard drive with no movable parts inside.7GB? A. Which one provides a capacity as large as 4. Username and password B. Which ne is the most effective authentication technology? A. Biometrics C. Which one would write data in the term of burning an image to the media? A. PATA C. Refer to the following drive types. D. Which one will you recommend? A. Dual-layer DVD B. Blu-Ray disk Page 100 of 193 . What is the correct answer? A. Optical C. D. FDD Answer: B Question: 484 Refer to the following media types. The hard drive has been reformatted.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Resolution B. S-Video C. What is the correct answer? A. What kind of device could read fonts by the reflection of white spaces between black bars? A. Laser barcode reader C. Degauss D. you are responsible for Technical Support in your company. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives. HDMI B. Where allows you to view that? A. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. you are familiar with the following devices. Where allows you to view that? A. My Network Places C. DVI D. Control Panel B. Single-layer DVD D. what setting he can use to remove discoloration due to magnetism. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. Auto Alignment C. Task Bar Page 101 of 193 . Floppy disk Answer: C Question: 485 As an experienced network administrator. VGA Answer: A Question: 487 As an experienced technician. IR keyboard B. CCD barcode reader D. My Computer D. Task Manager B.

Dial-up C. As a security feature. Satellite D.0 C. Which one provides the fastest speed? A. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. Dial-up B. you should be familiar with different authentication technologies. which one is transferred over RG-6 media? A. Fingerprint scan B. Generally speaking. IEEE 1394b Answer: D Question: 494 Refer to the following options. Satellite D. Smart key D. 480Mbps Page 102 of 193 . you are familiar with the following kinds of interfaces.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. IEEE 1394a D. Which of the following demonstrates this feature? A. DSL C. 800Mbps B. Cable Answer: B Question: 492 As an experienced Network Engineer. USB 2.0 interface? A. biometric authentication is able to prevent access to a device. Verbal recognition Answer: A Question: 493 As an experienced technician. Which one will use an analog signal? A.1 B. What is the maximum transmission rate with regards to the USB 2. Password C. Start Menu D. USB 1. Wireless B. Cable Answer: D Question: 491 Refer to the following types of network connections.

Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. Optical DVD-RW drive D. Cell phones B. What will a technician recommend as the maximum cable length to accomplish that? A. Notebooks C. where is available for a technician to find cardbus interfaces? A. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. 400Mbps D. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. Right click on My Computer > Properties > Computer Name Tab B. What is the fastest way to accomplish that? A. 7 meters (23 feet) D. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. Laptop LCD screen B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. PDAs D. What is the suitable course of action to take? A. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. Right click on My Computer > Properties > Network Identification Tab C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . CRT monitor C. Which one might have a particularly dangerous electrical charge once it is exposed? A. 5 meters (16 feet) B. Control Panel > System Applet > Properties > Computer Name Tab D. 15 meters (49 feet) C.

B. Windows Vista Business B. Which one provides a 64-bit capability? A. Windows Server 2003 C. Intel Pentium M C. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. Intel Itanium B. The NumLock option is enabled. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. The StickyKeys option is enabled. Intel Pentium 4 Extreme Edition D. The two devices both apply the IEEE 1394b standard. Which one has a security feature of User Account Control (UAC)? A. you are familiar with the components of a computer. What could be the source of this problem MOST likely? A. What is the appropriate cable to choose in this situation? A. Answer: B Page 104 of 193 . A user claims that when he presses certain letter keys on his laptop. D. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. 9-pin male to male C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. The FilterKeys option is enabled. C. 6-pin male to male D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 6-pin male to 4-pin female B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. numbers appear on the screen. The following are 32-bit processors. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. The ToggleKeys option is enabled. Windows XP Professional D.

In the process of data transmission. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. SODIMM D. B. Newer ATX power supplies do not use pins 21 through 24. On the southbridge chip D. Fiber B. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. you are familiar with the following types of memory. which of the following will show the list? A. Older ATX power supplies have a separate P4 connector. SDRAM C. which kind of media would apply the pulses of light? A. C. DSL C. Then the cable is plugged in. finally. Newer ATX power supplies are 20/24 pin compatible. Answer: B Question: 505 As an experienced network engineer. DDR2 B. On the front side bus C. Print queue C. Between the CPU and RAM B. D. Cable D. In explaining why it is possible to fix the issue like this. Which type must be in pairs when it is in use? A. Older ATX power supplies are no longer available. which of these statements are doing the best? A. Printer properties D. the computer is up and works normally. Print test page B. Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. RDRAM Page 105 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. On the CPU Answer: D Question: 508 As a nice network engineer. you are familiar with the following kinds of network medi a.

the employees sign this memo and carry out these new procedures.A. Which types of cable could release the minimum amount of toxic fumes? A.R. Using maximum input voltage C. UTP Answer: A Question: 510 As a nice network engineer. however. Refer to the following security elements. Dealing appropriately with confidential materials B. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. STP C. Which one effectively manages data sensitivity? A. analysis and reporting technology (S. Thereafter. According to the policy of the company. 802. Which is the suitable one? A.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop. 802. What is your reply? A. and he notices documents in a file cabinet unmarked. Plenum B.T) D. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. 802. Cultural Sensitivity Page 106 of 193 . even those non-sensitive documents. Using maximum output wattage D. all documents are to be labeled. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company. Self monitoring. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. Using maximum resistance B. you are familiar with the following wireless types. 801. Henry is handling some sensitive documents. Non-plenum D. Compliance in the workplace C. Which option is this example demonstrating? A.M.11a B.11n C.11b D.

Type II C. B. Classification Answer: D Question: 514 In computing. fdisk C. Inform the client the service must be rescheduled with a different technician. sound cards. which of the following is the BEST course of action to solve the problem? A. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. chkdsk B. True Page 107 of 193 . Get a language to language conversion dictionary to help understand what is being said. Exceptions C. If there is a language barrier between you and your customer. A. format D. D. +600VDC B. Type III D. C. Ask to get an interpreter to assist in the language barrier. +6000VDC D. Restate the issues to the customer for validation. and so on? A. Type I B. Unclassified D. -600VDC C. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. A. -6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs.

Last Known Good Configuration D. DRAM B. SIMM D.) A. After the installation. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. the computer experiences stop errors. UTP Answer: C Question: 520 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes. Which of the following allows for the rolling back of the system to a previous state before the installation? A. Debugging Mode C. UTP CAT-5 B. IP address B. Safe Mode B. UTP CAT-5e C. DIMM C. 802. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A. UTP CAT-6 D. In your company. It is still the same though you uninstalled the program. Default gateway D. 802.1x C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. You are asked to install a program for a laptop. DNS server Answer: A. RIMM Page 108 of 193 . Bluetooth D. Subnet mask C.11 B.

Motherboard B. Access control B. Integrity C. Softening Answer: C Question: 527 Page 109 of 193 . in some cases up to 128GB of RAM can be supported. True B. Access control D. Adapter card C. Temporary user account D. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. Hard drive D. Authentication B. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. Physical barriers C. Ordinary user account B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. This type of security is an example of which of the following? A. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. more than 4GB of RAM. Biometrics D. Default systems administrator account C. A.

Logic bomb D. so you left the computers overnight in the office so as to accomplish the tasks. TV tuner card B. you are responsible for Technical Support in your company. . you are sure that the computers are Page 110 of 193 . . . DoS B. and CD media. Before leaving the office. Refer to the following options. DVD media. Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. SSID Answer: B Question: 532 You are a worker in an international cooperation. As there are too many tasks for you to do. Graphics card D.XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. Worm C. A. True B. Sound card C. False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A.SCR C. . WEP C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. MAC B.TXT D. NAT D. which is used to control access to a broadcasted wireless network by your supplied key? A.DOC B. you fail to accomplish them within working hours. Social engineering Answer: A Question: 531 As an experienced technician.

A. which of the following suggestion will be most helpful to avoid the damage to the system? A. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. Have an employee work nights to perform the shut down. you are asked to solve this problem.0 for class B. If there is an extended power outage.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS.0 for Class A.255.255. Although the projector is connected to his laptop and it is turned on. What will you do to send the display to the projector? Page 111 of 193 . 255.0 for Class C. there is no display showing on the screen. and 255. C.255. but it only lasts about half an hour. True B. SMTP D. False Answer: A Question: 536 The three default subnet masks are 255. D. A. B. Which type of attack uses more than one computer to attack the victim? A. DDoS C. Answer: B Question: 533 As the security administrator for your organization.0. closes programs. Have employees shut down their computers before they leave and perform the calculation during their down time. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. Install software that saves work. Worm D. DoS B. and properly shuts down the computer. As an experienced technician. you must be aware of all types of attacks that can occur and plan for them. NNTP C. Setup a hot site for the office so all data will be backed up.0.0. HTTP B. True B.

False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A.11a C.0.254.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. 10. 802. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host.15 B. DDR400 D.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A. 802. which one is most possibly assigned by it? A.0. 172. True B. Press F1 to shift display to the projector.11n D. DDR333 B. PC3-2000 Page 112 of 193 .15 C.25 D.0. Take the following addresses into consideration. Go into Device Manager and enable the projector.0.168. Reboot the computer. A.16.1. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. the system will auto-select the projector on restart. 802. DDR3-16000 D. Use appropriate function toggle key to switch display mode. B. 802. Answer: A Question: 538 Refer to the following memory modules. DDR-2000 B. D. DDR3-2000 C. 169.11b B. which one transfers at the highest rate? A. 192. PC2100 C.

A. A dual core CPU has two separate processing units. UTP B. which one is applicable in a 10BaseT network? A. Windows 2000 Professional and Windows XP Media Center Edition. voice recognition and fingerprint reader are forms of biometric authentication. Defrag B. A. such as Windows XP Home. Scandisk C. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. Indexing D. telnet B. ipconfig Answer: B Question: 548 Optical recognition. Fiber C. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. True B. True B. Page 113 of 193 . ThinNet Answer: A Question: 547 As an experienced network administrator. msconfig D. Coaxial D. False Answer: A Question: 546 Refer to the following cable types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. False Answer: A Question: 544 Which of the following collects. ping C. parses.

you are responsible for Technical Support in an international company. Event Viewer C. Up to 32GB D. C. Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. D. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. Include all the refresh rates that were tested. You would like to change the refresh rate on the display. In a process of troubleshooting. Up to 1024GB C. Up to 16GB B. Blu-Ray C. True B. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. you need to limit the amount of programs on startup. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Floppy D. Up to 2048GB Answer: D Question: 552 As an experienced technician. Configuration Utility D. Task scheduler B. Which tool shall you use? A. Which of the following is the best information to document during this procedure? A. Tape B. Include the color resolution the user requested as well as the refresh rate. Include the previous refresh rate and the new refresh rate applied. Refer to the following features. Include the method that was used to access the display properties to change the refresh rate. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

Replace the fuser. What is the next course of action you should take? A. What should be checked in this situation? A. Answer: D Question: 556 You are a technical adviser in an international company. What is the last course of action to take during the installation process? A. C. If the BIOS is current C. you are sent out to troubleshoot a laser printer. D. Perform a self-test page. Print a test page. Insufficient memory for the OS B. Cycle the printer's power. D. you receive a call for assistance from a customer. The processor is improperly seated due to bent pins. The customer states that he is experiencing excessive heat in a laptop. Print a test page. from which the printouts are of poor quality. B. You talk with the customer for more information and review some examples of the printout. Reboot the computer. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. If Plug and Play is enabled D. A customer emails to report that he receives a boot error message "OS not found". Answer: C Question: 557 As an experienced network administrator. B. you are asked to install a printer in the office of the Administrative Department. Remote Desktop B. The airflow is blocked. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Simple File Sharing C. Clean the toner cartridge. C. The boot order in the BIOS B. C. Basic Disk Partitions D. What is most probably the reason for that? A. Answer: C Page 115 of 193 . you are responsible for Technical Support at certways. Excessive internal display brightness is set. Change the paper. During your working hours. Joining a domain Answer: D Question: 554 As an experienced technician.

22 inches (55cm) C. Have the user demagnetize and restart the monitor. thus ranging from 0 to 65535. TELNET D. HTTPS B. They specify a source and destination port number in their packet headers. Answer: B Question: 560 Refer to the following options. you are responsible for Technical Support at certways. A port number is a 16-bit unsigned integer. B. SMTP C. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. C. Change to a lower resolution. Configure the Display Settings on the monitor. How to reply? (Choose three.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. you are responsible for Technical Support in your company. C Question: 562 Page 116 of 193 . FTP Answer: D Question: 559 As an experienced technician.) A. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are. B. 16 inches (40cm) D. Answer: A. Which of the following courses of action will most probably fix the problem? A. Which one correctly describes the maximum length of a parallel ATA cable? A. D. Specify a separator page. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. 24 inches (60cm) B. Delete ports. Spool print jobs and start print jobs immediately. D. B. C. Configure the Display Settings in Device Manager. Set printing defaults. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP).

what should a technician configure on a shared Windows XP Professional system? (Choose two). C. you are responsible for Technical Support at certways. Allow the customer to continue uninterrupted and remain silent until a response is requested. Inform the customer that the technician is only trying to help. Answer: C. Portable face recognition reader C. Answer: A Question: 566 As an experienced Network Engineer. An angry customer calls to complain that a supposedly-repaired problem is occurring again. Answer: C Question: 563 So as to make sure the security of each user's data. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. D. C. Purchase a new USB cable. you are responsible for infrastructure design and global configuration changes. you should be familiar with the knowledge about the following printer types. Restart the spooler service. Access the print queue and pause all print jobs. Smart card reader B. Biometric fingerprint reader D. Add multiple users in the Control Panel User Account applet. Reboot the computer. D. What is the best response in this situation? A. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D Question: 564 As an experienced network administrator. which course of action will you recommend the customer to take first? A. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. B. B. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. D. As an experienced technician. Use the Security Center Control Panel Applet to secure resources on the shared system. B. Hand recognition software Answer: C Question: 565 As an experienced technician. The customer also tried power cycling the network laser printer. A. Use NTFS security to secure the data files.

One of the trainees is asking you what is able to be upgraded on a laser printer. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. Ink dispersion Answer: A Question: 567 As an experienced technician. Athlon C. Which one can be used with the motherboard? A. How to reply? (Choose two).Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. You are asked to troubleshoot a workstation which turns off after long term operation. Itanium D. RAM D. you are responsible for Technical Support at certways. SSID D. What does it refer to? A. you are required to configure a WAP network. Fuser assembly B. CPU seating C. Refer to the following types of CPU. Hard drive Answer: C. RADIUS B. D Question: 569 As an experienced network administrator. Thermal D. Xeon B. it should be disabled for security reasons. As it will be advertised by default. Hyperthreading settings D. Vents for blockage B. What will you check first in this situation? A. Pentium III Answer: B Question: 571 Page 118 of 193 . WPA C. Ribbon cable seating Answer: A Question: 568 As an experienced technician. Corona wire C. Laser B. A. Impact C. you are responsible for Technical Support in your company.

What is most probably the reason for that? A. Device Manager > Network adapters > Properties > Driver tab D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. He reports that his computer is overheating. Install round IDE cabling. Which two are valid for network printing? (Choose two). The memory is defective. Answer: B Page 119 of 193 . C. C. Which of the following correctly describes the path to accomplish that? A. B. My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. A. the fans are not obstructed and the components or heatsinks have no dust. you receive a call for assistance from a customer during your working hours. There are not enough fans. FTP B. My Network Places > Tools > Drivers > Update Driver C. RAW C. D. Install a liquid cooling solution. Remove unneeded fans. The processor is too fast. Replace the side panels with mesh wires. What is the best course of action to take so as to accomplish that? A. C Question: 574 As an experienced technician. the program fails to work properly. B. LPR D. Answer: C Question: 573 Refer to the following printing protocols. A. B. What are most probably the two reasons for causing overheating? (Choose two). The software was installed incorrectly. One or more fans are inoperable. However. you are asked to install a program which requires a security dongle. D Question: 575 As an experienced certways technician. The operating system does not support security dongles. However. C. D. The hardware dongle was not installed. Control Panel > Network Connections > Tools > Drivers B. The software is not supported by the operating system. HTTP Answer: B. Answer: A.

False negative D. AGP D. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. True negative C. Defragment the hard drive weekly. Root cause analysis D. B. C. Answer: B Page 120 of 193 . Ink jet B. Clean out the dust with compressed air. SATA C. Laser C. What is the most dangerous error type during the configuration of biometric devices? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. you should be familiar with the knowledge about the following printer types. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Impact D. Degauss the display and drives. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. True positive B. Clean out the dirt with a damp rag. PCIe B. D. Problem analysis C. Which one prints with a carbon film or inked ribbon? A. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. Issue prevention B.

DSL B. DDR B. Begin running diagnostic software and confirm findings with another technician. Satellite Answer: D Question: 584 Refer to the following options. DDR3 C. run diagnostic tests. DDR2 D. you are responsible for Technical Support at certways. Inkjet C. Laser B. you should be familiar with the knowledge about the following printer types. Cable C. Get the customer contact information. Fiber D. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. you are responsible for Technical Support at certways. Which one will stamp the ink onto the paper? A. B. Impact Answer: D Page 121 of 193 . A client brings a personal computer to your office to have it repaired. Which one has the speed of PC2700? A. Radio frequency interference B. Which one would have the highest latency? A. Thermal D. You are going to open and work on a CRT monitor. Answer: B Question: 583 Refer to the following options. Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. D. SDRAM Answer: A Question: 585 As an experienced Network Engineer. Electromagnetic interference D. C. What must you consider during that process? A. Ask open-ended questions to gather the symptoms.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. and then confirm the findings with the customer. High voltage discharge C. How to get a better understanding of his issue? A.

Answer: D Page 122 of 193 . C. D. Which one is the most secure? A. Remove the hard drive and destroy it. Inkjet D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer.0 D. How to reply? A. Collect all packets that are sent to any device on the LAN. SR1234ct C. Off). you are responsible for Technical Support in your company. Run a large magnet over the top of the hard drive several times. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. C. Thermal B. SATA B. rw2%HN B. IEEE 1394 C. Refer to the following options.g. Laser C. ct23P#h~ Answer: D Question: 589 As an experienced technician. Which one would require special paper to print? A. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. Send packets to other network devices on the LAN instructing then to enter a low power state (e. B. Remove the memory and destroy it. USB 1.1/2. B. CompTIA558475 D. Answer: C Question: 588 Refer to the following passwords. Resume from a low power state when it receives a network packet telling it to do so. Reformat the hard drive to a clean state using the format command. you should be familiar with the knowledge about the following printer types. Send broadcast packets over the LAN to all computers simultaneously. One of the trainees is asking you which technology supports the maximum cable length between devices. Hibernate. D.

Establish a theory of probable cause. Increased network speed C. How to reply? (Choose two). Allow all data on the hard drive to be rolled back to a previous point in time. Answer: B. B. Longer chip life D. The customer reports that his computer fails to boot completely and it keeps rebooting. A. Verify full system functionality. Identify common issues among multiple users. Increased performance Page 123 of 193 . A. Which of the following statements most appropriately describes System Restore? A. Has the monitor been replaced recently? B. Identify the problem. C Question: 594 As an experienced Network Engineer. Document findings. actions. D. Answer: C Question: 595 As an experienced technician. you should be familiar with the definitions of System Restore. One of the trainees in your company is asking you what would be two benefits from an active cooling system. Allow the operating system to be rolled back to a previous point in time. Select the appropriate priority level for the issue. B. Compose a record which allows user authentication. D. Are you sure the power button is not stuck? D. you are responsible for Technical Support.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Answer: D Question: 592 As an experienced technician. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). C. and outcomes. Allow the operating system to assigns dates so that user data files are backed up. Was any hardware installed since it last worked? Answer: B. Were there any new software updates done? C. Allow the operating system to be backed up with immunity to virus activity. you receive a call for assistance from a customer during your working hours. C. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. C. D. B. Track the process of the incident. Utilize less memory B.

You would like to configure a Windows installation for imaging multiple computers. USB drive D. You are asked to troubleshoot this problem. you are responsible for Technical Support at certways. One of your colleagues has installed a new graphics driver recently. you are responsible for infrastructure design and global configuration changes. regedit Answer: B Question: 600 Page 124 of 193 . Refer to the following boot options. Floppy drive C. CD-ROM B. You have successfully installed a free antivirus solution.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. telnet B. However. Answer: B Question: 599 As an experienced technician. C. However. What is an effective solution to resolve this problem? A. Update the Antivirus definitions. Disable the antivirus logging in the Event Viewer. Install the Microsoft Malicious Software removal tool. Safe mode with command prompt Answer: A Question: 597 As an experienced technician. Which one will most effectively troubleshoot the problem? A. DVD-ROM Answer: C. Safe mode B. A. it is reported that there is no antivirus software protecting the Windows system currently. Which of the following is able to accomplish that? A. sysprep C. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. Boot to the recovery console D. B. fdisk D. D. How to reply? (Choose two). D Question: 596 As an experienced technician. you are responsible for Technical Support at certways. D Question: 598 As an experienced network administrator. Disable antivirus protection notification within Security Center. no display is appearing after he restarts his computer. Boot with repair disk C. you are responsible for Technical Support in your company.

Clean each component with an approved cleaning solution. A. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Check the HCL. B. 650MB. 9GB. Bluetooth headset C. you are responsible for Technical Support at certways. 110 B. B. AM/FM radio B. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. You notice that a CRT monitor is displaying patches of distortion when it is in use. Which one would be usually associated with unencrypted web traffic? A. 443 D. What is the best solution to resolve this problem? Page 125 of 193 . False Answer: A Question: 604 Refer to the following devices.7GB. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. Which one will most probably interfere with a wireless certways network? A. 25GB. C. Large screen television D. D. Perform a disk defrag. 4. C. True B. 80 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. Archive old drivers. Cordless telephone Answer: D Question: 605 As an experienced technician. D.

We have identified the problem and we will have it back up as soon as possible. D. He would like to sell his old computer over the Internet. you are responsible for infrastructure design and global configuration changes. We will have it back up within the hour. Pass all computer components near a large magnet. you receive a call for assistance from a customer during your working hours. B. Which of the following courses of actions will ensure that? A. you are responsible for Technical Support at certways. B. Amount of time necessary for the UPS to run in a power outage B. Reload the driver for the monitor. Answer: D Question: 609 As an experienced technician. Degauss the monitor. Replace the display adaptor. Reformat the hard drive to a clean state using the format command. Connect to it through a TCP/IP port. Connect to it via an ad-hoc wireless connection. What is the most effective method to install the printer on multiple computers? A. the server will be back up. C. Erase the hard drive using a disk wiping program. Power cycle the computer. B. He reports that he would like to purchase UPSs for all workstations. C. Is your work solely depending on the server? Try to not be upset because before you know it. The amount of space available at each workstation to place the UPS Page 126 of 193 . D. Connect to it through a USB or IEEE 1394 cable. There is no way to tell how long this will take. What is an appropriate response in this situation? A. We believe the problem is the network interface card. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. A particular user calls to ask exactly how long the system will be down. Connect to it through a computer share. You are sure that there is something wrong with the on-board NIC. D. You would like to connect a printer with an integrated NIC to a Local Area Network. B. The file server was experiencing an expected outage early in the morning.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. Answer: C Question: 607 As an experienced network administrator. Hardware and software are not exact sciences. Answer: B Question: 606 A certways user has recently purchased a new computer. C. I am not the server technician so please do not take a bad tone with me. C. Answer: B Question: 608 As an experienced technician. He has to make sure that there is no original hard drive data on the old computer before selling it. Run FDISK on the hard drive.

207. 190. Answer: A. Which three are valid boot devices? (Choose three. 198. NIC B. Inform the user that the computer may not function as it did before the problem occurred. 107. Inform the user every step that was performed throughout the entire troubleshooting process. DVD-ROM C.65 C.21. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). C. 129.34. Verify full system functionality and implement preventative measures. D. B.87. While the user is explaining the issue. actions.120 B.167. Which one belongs to class A? A. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. Answer: D Question: 612 Refer to the following devices. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Sound card Answer: A. A. a coworker keeps on interrupting the user with an unrelated problem.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. B.32. D.45.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What is an appropriate action to take in this situation? A.165 D. Document the system findings. and outcomes. Which one can only support one device per port? Page 127 of 193 . B Question: 614 Refer to the following interfaces. Hard disk D.) A.120. C. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. B. The physical footprint of the UPS D.

WEP key B. Security Center B. The user saved the files to a different location.1 D. Administrative Tools D. USB 1. What is most probably the reason for that? A. you are responsible for Technical Support at certways. Socket 478 Answer: B Question: 619 Page 128 of 193 . you should be familiar with the knowledge about the following Windows XP Control Panel applets. One of the trainees is asking you what would be assigned to broadcast on a wireless network. WPA key D. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. Socket 370 D. SCSI C. How to respond? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Socket A C. MAC filtering Answer: B Question: 616 As an experienced Network Engineer. Accessibility Options Answer: B. Slot 1 B. RS-232 B. Bluetooth Answer: A Question: 615 As an experienced technician. A. User Accounts C. D. C. you are responsible for Technical Support in your company. B. The user accidentally deleted the files. C Question: 617 As an experienced technician. The user selected an alternate hardware profile. The local user profile is corrupt. Which two can be used to change a local workstation password? (Choose two). SSID C. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty.

D. the functionality of the rollers was impaired and therefore ceased to transfer properly. you are responsible for Technical Support in your company. USB port D. B. The customer requests you to explain the cause of the problem after you fixed the problem. 8GB B. Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. Answer: A Question: 623 As an experienced technician. AGP B. Ask the user's coworker to confirm what the user said and verify there is a problem. How to reply? A. The process of removal is so complex that only those certified for repair should attempt to resolve. 4GB C. ISA D. Ask the user to move so the technician can check the computer for problems. C. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. you are sent out to fix a printer problem. 128GB D. 2GB Page 129 of 193 . B. PCIe C. Which one is able to support the fastest video card? A. The paper jam was caused by moisture in the paper tray. Due to condensation within the lower tray assembly. Ask the user to explain the problem and listen without interrupting the user.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. Standard TCP/IP port B. Refer to the following ports. C. What is the most appropriate response? A. Parallel port C. PCMCIA Answer: B Question: 622 As an experienced technician. D. Which one would be commonly used in this case? A. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Serial port Answer: A Question: 621 Refer to the following slots.

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CompTIA A+ Essentials CompTIA 220-701

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916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
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C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

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As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
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Small wires impact and squeeze ink from a ribbon. What is most probably the reason for the customer's problem? A. B. you are responsible for Technical Support at certways. the customer is extremely annoyed about the response time as it takes four hours for a response. Answer: A Question: 641 As an experienced technician. Empathize with the customer then focus on completing the task in an expedited manner. He could print to the color network printer before. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. B. C. Nobody else is experiencing the same problem and they all can print to the color printer. The DHCP service needs to be restarted on the client computer. The print spooler service needs to be restarted on the client computer. 52x Answer: D Question: 640 As an experienced certways technician. he can only print to the black and white printer now. you are sent out to resolve an issue for a customer. However. 32x D. Make sure the customer is aware that the current service level agreement allows for an eight hour response. B. The customer's permissions have changed and needs to be an administrator to print color. C. D. 24x C. Heat from the printhead boils a water-based ink. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. Upon closure. Heat from the printhead transfers an image onto the paper. 48x B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. D. document the situation and Inform management that the customers behavior was undesirable. However. D. Which of the following descriptions most appropriately describes how it functions? A. The printer address has changed and the customer needs to remap their printer. Toner sticks to photoconductive areas on a drum. A customer emails to report that he cannot print to a color network printer anymore. Upon closure. you should know how a thermal transfer printer functions. What is the best practice you will take to resolve the issue in this situation? A. document the situation and inform the manager that the customer was not happy with the response time. C. Answer: C Page 133 of 193 . Focus on completing the task in an expedited manner. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks. You immediately respond to the dispatch.

C. 206. It prevents theft by covering the values written on the CPU. C. Firewall D.3 D. Which one is private and cannot be routed on the Internet? A.1. 192. A CPU has four integrated processing units.1. C. Limited amount of memory for the display adapter B. Answer: D Page 134 of 193 . Switch C. D. A CPU has twice the cache of a dual core processor. 8. B. A CPU requires memory to be installed four units at a time. B. The monitor needs to be replaced with a newer model. Not enough free space on the hard drive D.15.1.16 C.168.1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. Which one should a technician add to a certways network so as to support full-duplex communications? A.7 Answer: B Question: 645 As an experienced technician. You are working on an older machine right now. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased. D.1. What is most probably the reason for that? A.9. you are responsible for Technical Support at certways. Modem B. Answer: D Question: 643 Refer to the following devices.23 B. A CPU is clocked four times faster than a normal unit. It prevents voltage from shorting out the CPU. Which of the following correctly describes the paste? A. 176. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. One of the trainees is asking you what the tube of paste coming with the CPU is used for. Graphics card jumpers need to be reconfigured. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. It keeps the new CPU from falling out of the socket. It assists in keeping the CPU cool.

The ink carriage might move. Install Windows Updates. The print fuser will be hot. Prevent unauthorized login attempts. Encrypt the contents of a hard disk. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. B. B. A customer emails to report that while pointing to the screen. the mouse icon will not move to the exact location on a tablet PC. Provide remote assistance to users. you should be familiar with the knowledge about SSL technology. D. Disable plug and play in the BIOS. C. Calibrate the touch screen. So as to resolve the problem. D. A UPS C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. you have to have it repaired without hesitation and make it back to work immediately. The laser will be hot. You notice that a laser jet printer is jamming. Answer: C Question: 648 As an experienced technician. Unplug the laptop D. B. B. C. Secure communications with websites. What does the SSL technology accomplish? A. What is the best course of action to resolve this problem? A. As the printer is in production. Reinstall the mouse drivers. What is a security concern that should be taken into consideration prior to repairing the printer? A. which of the following courses of actions will you take first? A. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. you are responsible for Technical Support in an international company. The print spooler can catch any loose clothing. A wrist strap B. Nonmetallic tools Answer: A Question: 650 As an experienced technician. you are responsible for Technical Support at certways. Replace the touch screen. Replace the mouse. D. Page 135 of 193 . Answer: B Question: 649 Refer to the following options. C.

D. ISDN Answer: B Question: 656 Page 136 of 193 . Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. Answer: D Question: 655 Refer to the following options. D. Install additional ribbon cables. you are responsible for infrastructure design and global configuration changes. Install a Bluetooth USB adapter. C. Clear any removable disks from all drives and start-up PC. Update the firmware in LAN adapter. Either device will function properly only when the other is disconnected. Answer: C Question: 652 As an experienced network administrator. D. B. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. you are responsible for Technical Support at certways.11g network connectivity to a laptop computer? A. What is an appropriate action to take in this situation? A. Which one will prevent particular devices from accessing a SOHO network? A. Install a wireless PCMCIA card. MAC filtering C. Create two hardware profiles. Remove any incompatible hardware. enable one of the new devices in each profile.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. However. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. Control Panel>Services B. Display Settings>Advanced Settings D. B. DNS B. Safe Mode D. C. Answer: B Question: 654 As an experienced technician. Activate infrared ports in the BIOS. either or both devices will not function in some cases. Upgrade the power supply. Display Settings>Resolution C. Upgrade the device drivers for both components.

MMX technology C. UTP Answer: D Question: 660 Refer to the following cable types. How to reply? A. You would like to add additional memory modules. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A. Which of the following solution produces the best result? A. Fiber optic C. Installing the newest memory available B. DDR2 RAM B. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. Which one will have an RJ-45 connector? A. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . Coaxial B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Twisted-pair copper wire B. Coaxial C. One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. Sector D. Hyperthreading D. Cluster Answer: B Question: 659 As an experienced technician. IEEE 1394 D. you are responsible for infrastructure design and global configuration changes. you are responsible for Technical Support in your company. Fiber optic D. Installing the fastest memory available D. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. Platter C. Read/write head B. Installing more memory of the same type and speed C.

Applications need to be reinstalled with an upgrade. Windows Multi-user Interface Pack B. Upgrade retains user settings. C. How to reply? A. Bluetooth Answer: D Question: 662 For each processor core that is physically present. 802. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D. Upgrade formats the drive. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Windows Multilingual Interface Pack D. Hyperthreading D. Which one can be used to display .mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. 64-bit C. B. you are responsible for Technical Support. Windows Language Wizard C.11n C. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. Which one can be used to create a Personal Area Network? A. you should be familiar with the usage of the following protocols. 802. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP.11a B. Clean install formats the drive. Answer: B Question: 664 As an experienced technician. Which of the following features will allow that? A. the operating system addresses two virtual processors. L2 cache B. TCP/IP D.

Use WPA encryption.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. Perform a backup before making any changes. What are the best solutions to secure a Wi-Fi network? (Choose three. Answer: A. three-dimensional viewer Answer: C Question: 667 As an experienced technician. Establish a theory of probable cause. you are responsible for Technical Support at certways. Higher electricity measured in volts D. Disable SSID broadcast.) A. More horsepower will be provided. Greater duration of power availability C. You suspect that it is necessary to reinstall the application. Establish a plan of action to resolve the problem. C. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. floating bars B. D. One of the trainees is asking you what would be the main difference between a virus and a worm. B. seeing windows C. Use a MAC filtering. you are responsible for Technical Support at certways. you receive a call for assistance from a customer. C. What is the next course of action to take in this situation? A. findings and solutions. Use a TPM Chip. Answer: B Question: 669 You are a technical adviser in an international company. D. Answer: C Question: 668 Refer to the following features. More devices can be powered at one time. Document all issues. How to reply? Page 139 of 193 . B. He is asking you for advice on how to secure a Wi-Fi network. B. D Question: 670 As an experienced technician. During your working hours. C. What does this ability refer to? A. Which one is true concerning the battery with nine cells rather than six cells? A. aero glass D.

Try to hurry at the first appointment to make it to the second appointment in a timely manner. What is the best course of action to take in this situation? A. A worm requires user interaction. B. Go to the second appointment because it is listed as priority and then reschedule the first.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. B. B. A worm self-replicates. C. Rush to finish the job. C. B. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. apologize. and reschedule. What is the best course of action to take in this situation? A. D. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Windows Vista Ultimate C. What is the first course of action to take on arrival? A. Call the second customer. Answer: B Question: 672 As an experienced technician. and reschedule. D. Call the next service call. after completion. A virus self-replicates. Make the first appointment and then. apologize. A virus does not require user interaction. Windows 2000 Professional B. call the second customer and explain you are running late. Windows XP Professional Page 140 of 193 . you should be familiar with the knowledge about the following operating systems. D. Call another technician who has worked with this customer in the past and inquire about any prior issues. C. Stay on the current service call and arrive late on the next service call. Leave the current service call to make the next service call. and go to the next service call. However. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. you receive a call for assistance from a customer during your working hours. C. Which one installs a default application to monitor the CPU meter on the desktop? A. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. You are sent out to resolve the problem at the customer's site. Answer: C Question: 674 As an experienced Network Engineer. the service call takes longer than expected and you might miss the next service call appointment. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise.

icons C. Question the user to determine what has caused the video card to fail. Windows XP Media Center Answer: B Question: 675 As an experienced technician. C. Establish an alternative diagnosis. Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. hives B. Pointing stick failure B. you should be familiar with the knowledge about online security. Verify that all other computer components are operating normally. What is most probably the reason for that? A. you are responsible for Technical Support at certways. Replace the video card to confirm diagnosis. D. Memory failure C. applets Answer: C Question: 678 As an experienced technician. Answer: D Question: 677 Refer to the following options. It refers to a person who goes through a corporations waste to see if they can use any of the information. LCD failure D. What is a phishing attack? A. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself. you are responsible for Technical Support at certways. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. What is the next course of action to take in this situation? A. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. You believe that there must be something wrong with the computer's video card after examining. Answer: A Question: 679 Page 141 of 193 . B. A customer reports that there is no picture displaying on the monitor. Which one correctly describes Windows Vista applications running in the sidebar? A. D. gadgets D. C. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

Right-click the applications shortcut and choose Compatibility. D. You notice that the text seems to be consistent in color across the entire document. Dxdiag B. The printer is set in draft mode in the printer properties. A customer reports that while he submits print jobs to an inkjet printer. Right-click the applications shortcut and choose Explore. DOSKEY C. you are responsible for Technical Support in an international company. However. you are working with older DOS or Windows applications in Windows Vist a. Select Run in 256 colors. you are responsible for Technical Support in an international company. C. Which one is able to change the startup programs? A. This printer is not capable of printing such fine details select another type of printer. The Previous Versions tab within an application shortcut's Properties D. The printer does not support the font on the document. Which one will best fix the problem? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Enter the Compatibility tab and select Disable Visual Themes. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. What is most probably the reason for causing missing detail? A. B. The Compatibility tab within an application shortcut's Properties B. Telnet C. Answer: C Question: 683 Refer to the following utilities. msinfo32 Page 142 of 193 . Event Viewer Answer: D Question: 682 As an experienced technician. CONVERT. Right-click the applications shortcut and choose Properties. the printout is missing part of the finer details. A certways customer has older software which needs 8-bit color depth for the purpose of running properly. Refer to the following options. Enter the Compatibility tab and select Run in 256 colors. Device Manager D. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. the technician cannot log into the customer's computer anymore after the installation. Refer to the following Advanced Startup options. Right-click the applications shortcut and choose Properties. B. C. Which one can be used to assist in solving certain functionality issues during your work? A. D. Some of the inkjets are clogged in the cartridge.EXE Answer: A Question: 680 As an experienced technician. Select Disable Visual Themes.

C. The fuser unit is defective. msconfig D. it fails to boot or display a command prompt after the installation. D. you are responsible for infrastructure design and global configuration changes. B. BIOS is reporting a memory error. you are responsible for Technical Support at certways. D. You would like to install Windows 2000 on a computer's clean hard drive. BIOS>Power Menu>S11>Hibernate C. CMOS battery is dead. sysedit C. Control Panel>Power Options>Hibernate tab B.ini Answer: C Question: 684 As an experienced network administrator. B. Control Panel>Hardware>Systems>Power Management>Settings D. Enter hard drive information manually into the Ntldr file. Answer: C Question: 688 Page 143 of 193 . Meanwhile.bat.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. The toner cartridge is defective. D. the older system cannot support autodetect. The feed roller is defective. Enter hard drive information manually into the BIOS. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. What is most probably the reason for that problem? A. boot. Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. C. However. Enter hard drive information manually into the Autoexec. while powering on the computer. You would like to install and configure a hard drive on an older system. Hard drive is faulty. The pick-up roller is defective. C. APM is off. What is the next course of action to take after the installation of the hard drive? A. However.ini file. you hear a series of beeps. Enter hard drive information manually into the Boot.

What is most probably the reason for that? A. you should be familiar with the knowledge about the following technologies. B. DDR C. However. Answer: C Question: 691 As an experienced Network Engineer. SLI Answer: B Question: 692 As an experienced Network Engineer. Which one is able to establish a secure network connection across the Internet? A. Power supply is the wrong form factor. ECC D. C. such as wireless communications. Power supply's fan is defective. D. the workstation fails to power up properly. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. A certways network administrator replaced the bad power supply with a good one. D. ESD C. CRT D. Power supply's fan is defective. Power supply is the wrong form factor. VPN B. Power supply wattage is too low.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. Power supply wattage is too high. SMTP Page 144 of 193 . Answer: A Question: 690 There was something wrong with the power supply in a workstation. it will not power up properly. A certways network administrator replaced the bad power supply with a good one. Otherwise. B. FTP C. What is most probably the reason for that? A. RFI B. However. DLT B. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Power supply is the wrong voltage. Power supply is the wrong wattage. the workstation would power up properly only when a single drive is connected. you should be familiar with the function of the following protocols. C.

B. CRT monitor D. SSID broadcasts Answer: C Question: 694 Refer to the following devices. Establish a theory of probable cause. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. Establish a plan of action to resolve the problem. you receive a call for assistance from a customer during your working hours. Ask the customer what the issue is. Document findings. What is the next course of action to take in this situation? A. D. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . C. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. actions. SNMP Answer: A Question: 693 As an experienced technician. The technician narrowed down the problem and designed a solution. You are sent out to troubleshoot the problem. He identifies the problem after diagnosing. C. B. LCD monitor C. NIC B. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. Document findings. Answer: C Question: 697 As an experienced technician. WPA keys B. and outcomes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Test the theory to determine cause. MAC filtering D. Establish a theory of probable cause. you are responsible for Technical Support at certways. actions. D. What is the next course of action to take in this situation? A. and outcomes. WEP keys C. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. Verify full system functionality.

he notices that his computer fails to respond to all key strokes and mouse movement. Fans are applied with thermal compound. D. C. How to reply? A. C. The technician needs domain administrator rights. B. The technician needs to map the drive. C. Fans provide active cooling. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. Document findings. The power supply has a loose connection. 256GB B. The technician needs local administrative rights. D. the power light is blinking. What's more. Fans must be directly applied to the cooled component. you are responsible for Technical Support in your company. The BIOS need to be updated. heatsinks are not. 2TB C. 128TB D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. heatsinks provide active cooling. Verify full functionality and implement preventative measures. heatsinks do not. and outcomes. actions. B. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. D. heatsinks provide passive cooling. Fans provide passive cooling. Answer: D Question: 700 As an experienced technician. Answer: A Question: 702 Page 146 of 193 . While returning to the office. Ask the customer questions to identify the problem. What is most probably the reason for that? A. Establish a plan of action to resolve the problem and implement a solution. B. C. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. The keyboard is faulty. B. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. The operating system is corrupt. The system is in hibernation mode. D.

A customer emails to report that he connected an external monitor to his laptop computer. The video cable connecting the monitor is loose.) A. The adapter was rated at 50-60 Hertz. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). The AC adapter was inserted in the incorrect port. However. C. A CD-ROM drive B. However. you are responsible for Technical Support in an international company. A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. B. Download the latest drivers from the manufacturer. D. The function key was not pressed to toggle the video output. D. A hard drive with more than 4MB of free space D. nothing displays on the monitor. The adapter was rated for 220-240 Volts. What is the first course of action to take in this case? A. A video card with at least 16MB of VRAM C. You would like to install a TCP/IP laser printer in certways network. Windows key + Alt + M D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Answer: C Question: 706 A certways user is on a business trip to Europe. B. The laptop BIOS was not updated to support external video. Print out a test page. Configure the IP settings. C. Page 147 of 193 . What must be involved in the computer so as to accomplish that? A. The adapter was rated for 110-120 Volts. C. B. Ctrl + alt + delete then lock computer C. Configure NetBEUI settings. Windows key + L B. the AC adapter for his laptop computer fails to work properly. What is most probably the reason for that? A. you are responsible for infrastructure design and global configuration changes. Windows key + alt + delete Answer: A. What is most probably the reason for that? A. B Question: 704 As an experienced technician. you are responsible for Technical Support at certways. Answer: D Question: 703 Refer to the following shortcuts. Which two are able to lock a Windows computer without logging off the user? (Choose two. D. The monitor and laptop video cards are incompatible.

The laptop is near a source of EMF interference. As there are some sensitive data on the old hard drive. Perform a disk defragmentation. only the background graphic rather than the desktop is available to see. Run a full anti-virus scan. Store the drive next to a magnet for one hour. Format the drive. Uncheck Extend my Windows Desktop in the Display Properties. What is the most reliable approach to ensure that? A. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. B. it is very important to prevent the data from being stolen. Install anti-virus software. However. Change the display resolution to a lower setting. Page 148 of 193 . The sensitivity of the touch pad is too high.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. C. The mouse pointer software is corrupt. What is most probably the reason for that? A. Install network monitoring software and perform a trace. Answer: C Question: 708 As an experienced technician. B. How to effectively resolve this issue? A. C. Install system patches. you are responsible for Technical Support at certways. D. Physically destroy the disk platters. C. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. A Remote Desktop session has been established on laptop. Remove the control circuit board from the drive. Toggle the function key for the video display. Adjust the refresh rate of the display to 72 Hertz. B. D. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. C. Setup user profiles. Encrypt all local data files. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. D. B. D. C. B.

A customer emails to report that he purchased a laptop computer with a docking station. D. What is an effective solution to reduce the startup time? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. The laptop battery is defective and needs to be replaced. Defragment the hard drive. B. What is most probably the reason for that? A. it takes a long time to display the desktop after accomplishing the initial configuration. What are two appropriate courses of actions to take before installing the application? (Choose two. Call the department management to document the issue. Run the defrag command on the system.) A. Answer: A. C. However. Answer: D Question: 713 As an experienced technician. C. Run the chkdsk /f command on the system. you receive a call for assistance from a customer during your working hours. B. Answer: B Page 149 of 193 . C. D. What is the first course of action to take right after the problem is resolved? A. Answer: C Question: 714 As an experienced technician. Configure biometric authentication. he is able to start up his computer with the use of power cord without the docking station. B. he is unable to start up his computer when it is in the docking station. The laptop power cord is being used instead of the docking station power cord. The laptop has an electrical short in the power supply. Document the issue and the applied solution. The customer is using the laptop power button instead of the docking station power button. Remove unneeded startup applications. Post the solution on an online tech forum. However. Answer: C Question: 712 As an experienced certways technician. Launch the File and Transfer Wizard. D. B Question: 715 As an experienced certways technician. You are asked to install a new accounting application that failed to be installed in the past. D. you directly purchased a new computer from the manufacturer. Create a restore point. Decrease the size of the paging file. Though the docking station power light is on. Read the application release notes. C. you are sent out to troubleshoot a computer error. Describe the issue at the next staff meeting. The problem is identified after initial troubleshooting. you are responsible for Technical Support at certways. B.

168. Hubs are limited to a bandwidth of 4Mbps.) A. TCP D. Class C D. A hub broadcasts all traffic to all ports.0. Class B B. C. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. Which two are routable? (Choose two. It runs at processor speed. Class D C. D. Assign IP address to the workstation. Monitor sessions between two hosts. Provide a physical connection between a workstation and the network infrastructure. Which one does the IP address of 192. D. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system. Hubs only support TCP/IP protocols. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. you should be familiar with the knowledge about the following protocols. It runs slower than the processor speed. DLC B. B. including favorites. desktop preference as well Page 150 of 193 . B. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. NetBIOS Answer: B. C. Provide a logical connection between a workstation and the network infrastructure. It runs at half the processor speed. C. A hub directs traffic between locally attached computers. Answer: D Question: 719 As an experienced Network Engineer. B. It runs faster than the processor speed.10 belong to? A. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. He would like to move all personal information and settings. IP C.

However. Organize the user's papers into file folders. You notice that his desk is in a mess. Format the hard drive and reinstall the OS. Use regedit to export the user data to the new system. Dispose of the monitor in the trash. you notice that the files belong to colleague B. D. What is an appropriate action to take in this situation? A. you are asked to replace a defective CRT monitor. Answer: A Question: 722 As an experienced technician. Disassemble the monitor to prepare disposal of parts independently. C. B. What is an appropriate course of action to take in this situation? A. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. Lower the pointer speed in the Mouse Control Panel applet. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. Page 151 of 193 . which distracts your attention during your work. Provide copies of the files to the people named on them. B. copy the users profile from the old system to the new system. B. you are responsible for Technical Support at certways. Call the person that wants the disc burned and ask them if they can look at the files. Use the USMT to export the data from the old system. Delete the files off the portable drive once they are finished burning the disc. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. C. Keep the files on the portable drive and then look at them later for confidential material. From Windows Explorer. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. Dispose of the monitor according to applicable environmental regulations. Update the drivers for the video card. C. and import it to the new system. What is the best course of action to take to resolve this problem? A. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. D. Answer: B Question: 723 As an experienced technician. you receive a call for assistance from a customer during your working hours. Update the drivers for the touchpad. to the new computer. D. You are sent out to fix a computer issue at a user's office. B. What is the next course of action to take to deal with the defective monitor? A. Which of the following courses of action will accomplish that? A. D. Discharge the CRT prior to disposal. Answer: A Question: 725 As an experienced technician.

B. C. Carry it with the protrusion on the back facing your body. Respond by asking the caller to slow down and repeat the concern twice. Receive. evaluate and respond. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. understand. Tell the user that you will return later in the day once he has cleaned his desk. Listen to callers concern without interrupting and being judgmental.What is the most appropriate approach to carry a CRT monitor? A. Answer: B Question: 727 As an experienced technician. put on hold. you receive a call for assistance from a customer during your working hours. Answer: C Question: 728 As an experienced technician. What is an appropriate course of action to take in this situation? A. Respond by informing caller to slow down and change their attitude. Receive. Schedule a later time to call them back once they remember their username. B. D. put on hold and forward. What is the best course of action to take in this situation? A. Create a new account for the user. you are responsible for Technical Support at certways. Carry it by using both the power and video cords for stability. Follow the company's established guidelines to reset passwords.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. and forward. D. C. D. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. you are responsible for Technical Support at certways. D. Carry it by holding it upside down by the base. ask for help and respond. Report the issue to the user's manager and return the next day to work on the issue. D. C. C. Receive. B. C. Carry it with the screen closest to your body. What is the most effective communication method to deal with a service call? A. give first impression. Receive. you are unfamiliar with Page 152 of 193 . providing standard permissions. Answer: B Question: 729 As an experienced technician. Reset the password for them and inform them of their username. Ask the caller to call back when they are in a better mood. you are sent out to resolve the problem. interpret. As an experienced technician. Ask the user if he minds if you remove the computer from the desk to fix the issue. But the problem is that they are unable to identify their username. B. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. However.

you receive another incoming call from a good friend. you receive a call for assistance from a customer during your working hours. Answer: B Question: 733 As an experienced technician. Forward the customer to another technician in order to listen to the co-worker. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. Answer: B Question: 734 As an experienced technician. D. What is the best course of action to take in this situation? A. B. 6 volts D. Avoid the incoming call and call back later. While speaking on phone with the customer. B. Email the manufacturer with the details of the issue.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. Ask the customer's permission to put them on hold. Put the customer on hold just for a few minutes and assist the co-worker. However. 32 volts Answer: B Question: 732 As an experienced technician. C. D. 12 volts C. Replace the workstations NIC. Forward the customer to another technician. D. What is the next course of action to take in this case? A. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. B. Put the customer on hold just for a few minutes. Which one will be accepted by most new motherboards? A. Answer: D Question: 731 Refer to the following voltages. you receive a call for assistance from a customer during your working hours. Update the OS with the most recent patches. A coworker asks you for assistance during your working hours. C. disabling the firewall cannot solve the issue. Reinstall the firewall software. Page 153 of 193 . C. What is the best course of action to take in this situation? A. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. B. Research online forums for assistance. you are responsible for Technical Support at certways. 24 volts B. You are sent out to fix this issue. Write down error code and ask for assistance. you are speaking on the phone with a customer. However. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. What is the best course of action to take in this situation? A.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
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CompTIA A+ Essentials CompTIA 220-701

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Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
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CompTIA A+ Essentials CompTIA 220-701

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916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
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CompTIA A+ Essentials CompTIA 220-701

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916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

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CompTIA A+ Essentials CompTIA 220-701

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916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

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CompTIA A+ Essentials CompTIA 220-701

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Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

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D. The power to the external displays docking station D. D. C. However. Try and keep the same password so the customer can always remember it. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A. Answer: B Question: 767 Page 160 of 193 . Create the folder in My Documents then click and drag the new folder to the desktop. Try not to use numbers in the password. Change the password frequently. Right click on the desktop. Improved performance B. Improved security features D. a customer is suffering from eye strain with the use of the external CRT display. and select folder. Create the folder on a flash drive and then click and drag the new folder to the desktop. select new. you are responsible for Technical Support at certways. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. B. What is the first course of action to take so as to successfully boot the computer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. Improved registry settings C. Boot the unit in Safe Mode by pressing Ctrl/Esc. If the monitor has been degaussed recently C. The monitor driver version B. Boot the unit in Safe Mode by pressing F8. C. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. D. What should be checked first in this situation? A. B. B. Boot into setup/BIOS and check the Graphics options. Use their telephone number as the WEP key. Use the run command and type folder. C. Boot the unit in Safe Mode by pressing F5. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A.

B. you are responsible for Technical Support in a large-scaled company. DVI Answer: B. C. You are sent out to identify the problem.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. So as to enable the connection between an LCD monitor and a desktop. C. Set the IP address to match the gateway address.0. What is the best recommendation to him during the configuration procedure? A. D. Update or reinstall the display driver. What is an appropriate explanation to this question? A. A customer reports that a loss reoccurs to his monitor display. It is a popup advertisement that has been blocked. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. C. televisions. According to the report from the previous technician. D. D Question: 771 As an experienced technician. images.0. Run the computer until the error occurs then find where the source of the heat is. which TWO of the following are helpful to accomplish that? A. you are responsible for Technical Support in your company. S-Video D. B. you are responsible for Technical Support at certways. A customer emails to report that his laptop occasionally reports an over temperature warning. flat panel used for electronically displaying information such as text. It is a website where cookies are required. Answer: B Question: 770 A liquid crystal display (LCD) is a thin. Answer: A Question: 769 As an experienced technician. Ask the customer how the laptop is being used when it reports the error. Enable print sharing from the main computer. Which of the following courses of actions will you take as the next troubleshooting step? A. D. Set the printer to DHCP. VGA C. the monitor has been replaced with a new one of the same model. It is a secure website.1. CGA B. instrument panels. Configure the printer's IP to 127. Its uses include monitors for computers. B. Check to see if the monitor and computer are powered by a UPS. Answer: D Question: 768 A certways user would like to configure a network printer to a home network. Check the System Event log for over temperature entries. and moving pictures. Remove the battery and run the laptop on the external power supply. B. Page 161 of 193 . It is a website that does not require a password to log in. What is the best course of action to take in this situation? A. and other devices.

B. moreover. Shutdown Answer: B Page 162 of 193 . Have each user remove and re-install the printer to update the driver. you are reported that the printer could only print in monochrome rather than in color. Answer: B Question: 775 Referring to the following power saving modes. A user states that an error message displays on his printer. Answer: C Question: 772 As an experienced technician. In order to determine the issue. You notice that the monitor has power. your next course of action is to: A. check the printer for paper jams in the path. A user calls to report that his improperly worked monitor has no display. Flash the firmware on the printer to match the new driver. Remove the power and check the position of the jumpers on the motherboard. To identify the cause. replace the network card in the printer. meanwhile any print jobs in the queue fails to work. Hibernation C. Power cycle the printer to update the driver. cycle the power on the printer and observe the boot process. you are responsible for Technical Support in your company. D. the power light on the computer repeatedly blinks five times. D. Ask the customer what is occurring when the display is lost. Sleep D. Unplug and then re-connect all cabling to the components. Answer: C Question: 774 As an experienced technician. What is the next course of action to take in this situation? A. pauses and then repeats. you are responsible for Technical Support in your company. C. You notice that the printer is online but there is no light on the network card. After maintaining the network printer on the weekend and updating its driver. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. have the customer clear the print queue and reboot.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. power off the printer. B. Answer: B Question: 773 As an experienced technician. B. D. Check the printer properties on the server. Replace the video card because there is no display. D. Consult the maintenance manual for the error code. which of the following is the best action for you to take? A. you are responsible for Technical Support in your company. C. Standby B. Check the quick setup guide for BIOS settings. C.

What fails to be started during boot in this case? A. try turning the monitor on/off. Biometric authentication Answer: D Question: 777 As an experienced technician. WPA encryption D. Add Hardware Wizard B. whenever restarts. you should be familiar with the knowledge about encryption technologies. reseat the video card in the PC. D. try turning the monitor on/off. Print Spooler D. Referring to the following options. check the power cable on the monitor. you are responsible for Technical Support in your company. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . IPSec Services C. WPA D. you are required to install a fingerprint scanner in a customer's laptop. check the video cable from the monitor to the PC. the PC is powered on and is also not in standby mode.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. B. According to the customer. Computer Browser Answer: C Question: 779 As an experienced technician. A customer reports that the screen of his PC is completely blank. you are responsible for Technical Support at certways. check the video cable from the monitor to the PC. Smart card authentication C. WEP Answer: A Question: 778 As an experienced technician. reseat the video card. Password authentication B. C. WPA2 B. What is an appropriate recommendation for the customer to sort out the issue? A. Turn the monitor on/off. Reseat the video card. it shows an error of a service failure. check the power cable on the monitor. WPA-AES C. Check the video cable from the monitor to the PC. which one has the highest level of security and reliability? A. Answer: C Question: 780 Referring to the following chipsets. Which of the following security technologies should you take into consideration? A. Turn the monitor on/off.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. You are reported that a desktop computer is unresponsive when a user presses the power button. B. which one involves the application of a zero insertion force connector? A. Southbridge B. Replace the power button. Answer: A Question: 784 Referring to the following socket types. CMOS D. 775 Answer: A Page 164 of 193 . Northbridge D. DMA controller Answer: C Question: 782 Referring to the following chipsets. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. DMA controller C. You notice that the power cord is correctly connected to the computer as well as to the power outlet. Verify that the power button is plugged into the motherboard. DMA controller Answer: A Question: 781 As an experienced technician. Northbridge B. Which of the following actions should be your next step to resolve the problem? A. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. Southbridge D. BIOS C. Slot A C. Check the power supply for voltage output. 478 B. you should be familiar with the function of different types of chipsets. Southbridge Answer: A Question: 783 As an experienced technician. BIOS C. you are responsible for Technical Support at certways. C. Check the power outlet to verify it is supplying power. Northbridge B. 959 D.

Turn on Automatic Updates. Verify when the last time the computer was working correctly was. You are requested to troubleshoot an issue with your customer. SODIMM C. Multi-core B. C. Turn off the firewall. You are able to successfully ping the user's workstation and the printer. Answer: D Question: 788 Referring to the following options. Dual-core Answer: A. Update the virus definitions and start a scan for viruses. What is the best recommendation to accomplish that? A. D. C. what will you do as the first step? A. which two are configured for multi-threaded applications? (Choose two) A. Assign a password complexity policy. A certways user would like to automatically receive updates from Microsoft without interfering with his work. Answer: A Question: 786 Referring to the following architectures. C. The printer is no longer the users default printer. D Question: 787 As an experienced technician. Set automatic updates to download only. What is most probably the reason for this problem? A. B. D. The printer has corrupt drivers. B. Update the antivirus definitions. C. D. Unplug the PC and put on an anti-static wrist strap. The printer has a faulty NIC. A user calls to report that he suddenly fails to print to a network printer. Set automatic updates to download and install. The user's workstation has a faulty NIC.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. Inform the customer of how long it might take to resolve the problem. Page 165 of 193 . Answer: A Question: 789 As an experienced technician. B. DDR2 D. you are responsible for Technical Support in your company. you are responsible for Technical Support at certways. Disable all file shares. D. you are responsible for Technical Support at certways. Update the network device drivers. However. it worked fine the day before. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. and print a test page from another workstation. B.

Motherboard settings D. Check the network connections. MAC filtering Answer: B Question: 791 As an experienced technician. Jumper settings C. FAT32 C. FAT16 Answer: C Question: 793 As an experienced technician. BIOS settings Answer: D Question: 794 Page 166 of 193 . Username/password D. D. NTFS D. A user states that his computer could not boot. you are responsible for Technical support at certways. WPA B. HPFS B. Where allows you to change the necessary boot order? A. Check power on the users' laptops. you are responsible for Technical Support in an international enterprise. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. To resolve the issue. Several users report that the print jobs could not succeed in printing to the local shared printer. you are responsible for Technical Support at certways. Check the print queue. C. Referring to the following file systems. Firmware settings B. Referring to the following options. which one demonstrates a biometric security? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. which should be selected to accomplish the task? A. Check the domain print server. Answer: B Question: 792 As an experienced technician. B. which of the following will you check first? A. Fingerprint scanner C. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. you should be familiar with the knowledge about security.

Right-click My Computer icon. C. which one is developed with the aim to plug into the motherboard in a better way? A. you are responsible for Technical Support at certways. Right-click My Network icon. Task Manager Answer: C Question: 796 As an experienced technician. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. PC/XT C. which one can be used to connect to the Internet with a telephone line? A. An asynchronous modem C. A cable modem B. You notice that the software hangs during the hardware detection phase. A T-1 connection D. Right-click Start menu. Which of the following options will you select to accomplish the request? A. Task Scheduler Wizard D. AT Page 167 of 193 . select Properties D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. What will you do to tackle the problem? A. Check for incompatible hardware. select Properties B. which one can be used to trigger defrag to run when the customer logs off? A. Answer: A Question: 795 As an experienced technician. select Properties Answer: B Question: 797 Referring to the following adapter cards. D. Right-click System Tray. select Properties C. Application Manager C. you are responsible for Technical Support at certways. ATX B. you are responsible for Technical Support at certways. Check the boot order in the BIOS. Referring to the following utilities. A network interface card Answer: B Question: 798 Referring to the following power supply standards. Check the CMOS battery. Check the disk for scratches. B. Backup Manager B. ACL D. A user requests you to determine the amount of memory in a Windows XP computer.

RDP D. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented. How will you reply? A. you are responsible for Technical Support at certways. Port mirroring Answer: C Question: 802 As an experienced technician. Switch Answer: D Question: 803 Referring to the following network devices. which one allows the interconnection of networks? A. Modem B. LDAP B. Hub C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. Referring to the following protocols. From the printer properties page D. you are responsible for Technical Support in your company. From the administrative tools applet B. Manually on the printer Answer: C Question: 800 As an experienced technician. you should be familiar with the knowledge about Windows Remote Desktop. Switch C. Port forwarding B. From the printers drivers C. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. Bridge B. Where can you accomplish that in Windows? A. which one is commonly used for this technology? A. Half duplex C. Router Page 168 of 193 . Full duplex D. Modem D. NTP C. How to answer his question? A. PPTP Answer: C Question: 801 As an experienced technician.

Which of the following correctly demonstrates a distinguishing characteristics of a laser. inkjet. you should be familiar with different types of printers. C. B. thermal and impact printer? A. you are responsible for Technician Support in your company. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Ink jet printers are safe for the environment. The writing element B. The control panel D. How to reply? A. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. Switch C. Laser printers use toner. The interface C. Answer: C Question: 806 As an experienced technician. Laser printers fuse the image to the page. Hub Answer: D Question: 805 Refer to the following statements. The power supply Page 169 of 193 . while an inkjet printer fuses the image to the page. Hub Answer: C Question: 804 Referring to the following network devices. D. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. C. while laser printers can be harmful to the environment. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Modem D. which one not only interconnects workstations but also broadcasts the data being transmitted? A. D. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Answer: D Question: 807 As an experienced Network Engineer. B. while the inkjet printer can only use ink cartridges. Router B. while an inkjet printer sprays the image on the page. Which one correctly describes a difference between a local printer and a network printer? A. Laser printers melt the image onto the page.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

It refers to how data is distributed between multiple drives. SATA hard drive Answer: D Question: 812 As an experienced technician. D. It refers to the number of partitions across multiple hard drives. SODIMM B. A print job is waiting in the print queue. What is the minimum default resolution setting supported by a computer running Windows XP? A. Protect the equipment from abuse and misuse. though it seems to queue up fine. 800 x 640 Answer: B Question: 811 Refer to the following devices. A user reports that he submits a print job to a printer. you are responsible for Technical Support in a large-scaled company. B. 800 x 600 C. Protect the customer's personal files and professional data. D. A customer is asking you what the RAID level on a computer system refers to. Protect the person who would be directly affected in the case of a breach. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. Which of the following could be a reasonable explanation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. Protect the company's intellectual property and proprietary information. 640 x 480 D. C. DVD/RW drive C. B. SD flash drive D. How to reply? A. you are responsible for Technical Support in an international company. It refers to the back up tape drive configuration. Which one demonstrates a primary storage device? A. D. Answer: C Question: 810 Refer to the following screen resolutions. C. The application used to create the document is incompatible with the printer. the printer fails to print the job. 1280 x 920 B. B. Page 170 of 193 . Printer configuration is incorrect. C. It refers to number of installed hard drives.

C. you are responsible for Technical Support in your company. D. IDE drive D.3 volts of power to the computer B. D. DIMM chip C. B. you are responsible for Technical Support in your company. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. The output should be auto sensing from 100 to 240 Volts. Two processors installed on the motherboard B. One of your customers would like to buy an extra AC adapter for his laptop. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. The output should be equal or greater than the original power supply wattage. Thermal grease between the processor and the fan D. Automatic integrated surge protection is provided through the upgrade. which one is a typical I/O interface? A. AGP slot B. The output should be equal or lesser than the original power supply wattage.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. The computer can run faster because of the larger power source. The addition of 3. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. Automatic voltage detection between 110 and 220 voltage is provided. PS/2 port Answer: D Question: 814 As an experienced technician. C. Answer: A Question: 815 As an experienced technician. Hyper-threading technology B. Thermal grease between the fan and the heatsink C. The output should be equivalent to the original power supply wattage. Double the clock speed on a 32-bit processor C. What is an important recommendation concerning the output? A. How to reply? A. Hyper-V technology Page 171 of 193 .

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CompTIA A+ Essentials CompTIA 220-701

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D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

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A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
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D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

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msconfig Answer: C Question: 836 Page 175 of 193 . One B. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A. edit B. Liquid ink B. dir C.18.68.10.168. ping t 172. regedit D. Five Answer: A Question: 832 Refer to the following consumables.16. Toner D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount.5 Answer: C Question: 835 Referring to the following commands. ping f 189. you are responsible for Technical Support. which one allows a technician to open an editor so as to adjust the Windows database? A. One of the trainees is asking you at which mode network hubs by design can run. Which of the following command will you use? A. ping a 192.5 D. Fuser C. Full duplex B. 100Mb D. Four C. How to answer this question? A. You are asked to return the hostname of a specific device for a user. 10Mb C. Two D.1.11 B. Half duplex Answer: D Question: 834 As an experienced technician.7 C. ping v 10. Ribbon Answer: C Question: 833 As an experienced technician.122. you are responsible for Technical Support at certways. Which one is used by a laser print? A.0.

The RAM has been inserted backwards in their slots. The Use Printer Offline option is checked. B. Which of the following will display that? A. Which of the following is most probably the reason for this problem? A. you are responsible for Technical Support at certways. MSCONFIG was used to execute the win. you are responsible for Technical Support in your company. System Information Page 176 of 193 . You are requested to perform a baseline on a hard drive. MSCONFIG was used to disable the computer services. The monitor is not plugged into the video card.ini file.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. MSIEXEC C. MSTSC Answer: A Question: 838 As an experienced technician. C. The Printing Preferences has been changed in Printer Properties. The Print Processor has been changed in Printer Properties. However. Answer: A Question: 839 As an experienced technician. The Use Printer Offline option is not checked. the physical printer online light is lit and the data cable is properly connected. PERFMON B. Answer: B Question: 840 As an experienced technician. you are responsible for Technical Support in a large-scaled company. The BIOS revision is the latest version. B. MSCONFIG was used to execute the system. C. Answer: B Question: 837 As an experienced technician. Which of the following will most probably result in this problem? A. but it fails to load all the services required. Which of the following utilities will you apply to complete the task? A. MSCONFIG D. A user reports that a printer which was fine previously could not print now. You would like to check the total RAM installed in a computer running Windows XP. According to the report. you are responsible for Technical Support at certways. The PC BIOS does not support the new RAM size. C. you are responsible for Technical Support in your company. B. only 1GB of RAM is recognized by the OS at startup. A customer reports that his computer booted normally. You are asked to add RAM to a customer's PC.ini file. MSCONFIG was used to enable the computer services. D. D. D. What is most probably the reason for that? A. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules.

Control Panel C.0 B.0. ping 127.0. ping 128. Device Manager Page 177 of 193 .0. localhost 128.1 C.1 Answer: D Question: 842 As an experienced technician. Where could you find the Event Viewer in the computer? A.1 D. Component Services Answer: A Question: 843 As an experienced technician. Computer Management B. Computer Management B. Performance Logs and Alerts D. A trainee is asking you where he could find the Service Snap-in. Component Services C. you are responsible for Technical Support at certways. You would like to use Event Viewer to view the event logs on a local or remote machine. Component Services B. What will be your answer? A. My Computer D. you are responsible for technical support in a small business. Performance Logs and alerts D.1. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A. System Properties Answer: D Question: 841 Referring to the following commands. Device Manager C. Computer Management C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Computer Management B.1.0. Device Manager D. Device Manager C. which one could effectively confirm TCP/IP functionality? A.0. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A.0. ipconfig 127.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. My Computer D. Which of the following command could be used to effectively display what you would like to check? A. System Properties D. System Tray B. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. System Information C. Simple File Sharing Page 178 of 193 . msconfig B. you are responsible for Technical Support at certways. System Configuration B. msinfo32 Answer: B Question: 850 Refer to the following tools. Which one will be started during this procedure? A. Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. cmd D. System Configuration B. dxdiag C. Which one is available to see in the utility of the Control Panels Administrative Tool? A. Refer to the following utilities. System Properties D. Startup Menu C. In which of the following locations can you accomplish that? A. System Information C. You would like to enter msinfo32 into the run line. Task Manager Answer: A Question: 849 As an experienced technician. You are requested to check the driver version of some components. you would like to place a shortcut so that an application will run during logon. you are responsible for Technical Support at certways. Control Panel Answer: B Question: 847 As an experienced technician. which of the following will be started in a computer running Windows XP? A.

Power Options D. 10 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Simple File Sharing D. 10 B. which one will you find in the Administrative Tools Utility? A. 28 D. Simple File Sharing D. Power Options B. You are asked to set a 128-bit WEP encryption key for the router in your company. Computer Management Answer: D Question: 853 As an experienced technician. you are responsible for Technician Support in an international company. 12 C. 26 C. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . Event Viewer C. 12 Answer: A Question: 854 As an experienced technician. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. Performance C. Hardware Wizard Answer: B Question: 851 Referring to the following tools. you are responsible for Technical Support in your company. How many characters should you use in the setting? A. Which of the following is available to see in the Administrative Tools Utility? A. Hardware Wizard B. Power Options C. 26 D. Hardware Wizard Answer: B Question: 852 As an experienced technician. you are responsible for Technical support at certways. Which of the following will you select as the answer to his question? A. 28 Answer: C Question: 855 Referring to the following options.

802. 8 B. 63 D. Allow multiple computers to communicate with each other in a network. 802. Allow multiple users to have access to a central gateway.11n C. you are responsible for Technical Support in your company. 802. 8 B. 28 C. B. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. 10 D. and mouse. 16 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.11g D. D. you are responsible for Technical Support in your company. Connect multiple computers to one monitor. LCD D. CRT B. 802. How to reply? A. Connect multiple users to one computer. 64 Answer: C Question: 857 As an experienced technician. Which of the following is the best answer? A. HDMI C. C. Projector Answer: C Question: 859 As an experienced technician. A user is asking you what a KVM switch accomplishes. 26 Answer: A Question: 856 As an experienced network engineer.11a B. Which one offers the maximum bandwidth for streaming video data? A. you should be familiar with the knowledge about the following wireless protocols. keyboard. Answer: C Question: 860 Page 180 of 193 .

Bridge C. you hear a constant whining noise from it. Fan B. BOOT. BIOS D. PXE Boot Rom C. According to the customer.INI file B. CSU Answer: C Question: 861 As an experienced technician. you are responsible for designing. Processor B. However. you are providing Technical Support for your company. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. configuring and maintaining the network for your company. CPU D. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. Modem D. RAM C. CPU Fan Page 181 of 193 . Which of the following components is most probably to be defective? A. Battery Answer: A Question: 862 As a network administrator. you are responsible for Technical Support in your company. Router Answer: A Question: 863 As an experienced technician. Which of the following components is most probably to be defective? A. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. There are no error codes or beeps either. DSU C. What is the correct answer? A. Now you have to select a device from the following to replace a hub. Router B. He asks you where this configuration shall be taken.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. Switch B. What is the most suitable option? A. the battery is full and his laptop is plugged in. Modem D. which one allows the conversion from digital to analog signals for communication between two different networks? A.

Fiber C. RJ-45 B. Which RAID array allows a user to install two disks in a RAID array of equal size? A. Optical Drive Answer: B Question: 865 The following are four types of RAID array. Fiber C. RAID 1 B. Which one has a foil shield inside the jacket? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Hard Drive D. RG-6 D. Referring to the following connectors. you are familiar with the following types of cable. you know how the following types of cable function respectively. Which one would perform the task of sending and receiving data with light? A. Which one contains a single copper wire with which a user could send and receive data? A. Coaxial Answer: B Question: 867 As an experienced technician. which have special features respectively. RAID 6 D. RAID 5 Answer: A Question: 866 As an experienced technician. which one is generally utilized on CAT6 cable? A. STP D. STP B. ST C. UTP D. CAT6 B. Coaxial Page 182 of 193 . RAID 10 C. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors.

you are familiar with the following types of wireless. Which of the following is the best approach to recommend? Page 183 of 193 . 802. UPS is not applicable to which of the following utility as it consumes too much power? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Which one could have the fastest speed? A. Fiber D. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. LCD monitor D. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available.11a B. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages. Satellite C. Laser printer B. Cable D. UTP C. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. DSL Answer: B Question: 872 As an experienced network administrator. Which is suitable for you? A. depending on the topology. 802. Server C. Which one could use 5GHz frequency and transmit data up to 54Mb? A.11n D. He is asking you for advice on protecting the equipment. 802. Fiber B. STP D. Refer to the following options. Cable B. DSL C.11g C.

NLX D. DVD-ROM drive B. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. Surge protector Answer: B Question: 875 As an outstanding technician at certways. What is the maximum speed of data transmission? A. POP Answer: C Question: 876 Refer to the following types of drives. you are responsible for Technical Support in an international company. which one will you install in a small form factor case? A. SCSI hard drive Answer: C Question: 877 As an experienced technician. HTTPS B. Micro ATX C. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. B. Power strip B. USB thumb drive D. 12Mbps. 800Mbps. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . Uninterruptible power supply C. you are familiar with the following protocols. Grounded outlet D. 400Mbps. SMTP D. IDE hard drive C. 480Mbps. FTP C. Which one is an example of solid state drive? A. D. Which one makes use of port 110 by default? A. Referring to the following types of motherboard. ATX B.

What's more. Remove and replace the network card. What is your next course of action to take? A. Answer: D Question: 884 Page 185 of 193 . 15 C. Increases length of cable C. Switch is not working. Fire resistant B. Lower latency D. B. Internet site is down. C. Network server is not working. 110/120 Volts AC or 220/240 Volts AC B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you are asked to install a certways network. C. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. Firewall is not working. D. Then you notice that a yellow exclamation mark is displayed in Device Manager. D. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. 25 D. the NIC link lights for that computer are not on at all. What might be the cause of this problem? A. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. 110/120 Volts DC or 220/240 Volts DC D. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. Join the computer to the workgroup. B. 10 B. Update the device driver. Re-install the OS. He found that a computer of his network was unable to connect to Internet. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. AC or DC Voltage C.

COM D. Referring to the following actions. Enable Boot Logging B. CONFIG. During your repairing. Boot Mode C. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. the phone rings. You would like to successfully boot a computer with the use of the basic devices and drivers. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Immediately leave and go to another room to take the call and deal with the repair later. Have the phone on vibrate before starting the repair. NTLDR C. POST Answer: D Question: 887 As an experienced technician. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary. Take the call. NTOSKRNL B.SYS B. How to accomplish this task? A. which one is the best to take? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. You are asked to perform a repairing job while you are waiting for an important personal call. You also know it is her long fingernails that lead to this recurring problem. NTDETECT. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 . In which of the following locations can he locate the NTLDR files? A. B.SYS D. Apologize and excuse oneself for a moment to take the call quickly outside the room. Answer: A Question: 888 As an experienced technician. D. OS installation disk C. Which one runs first as long as a computer is powered on? A. BOOT. you are responsible for Technical Support at certways. C. you are responsible for Technical Support in your company.INI Answer: B Question: 886 Refer to the following processes. Safe Mode D. you are responsible for Technical Support in your company. IO.

B. Answer: C Question: 890 You are an experienced network engineer in a famous communication company. Check for and remove outdated components. B. Partition the drive into two physical drives making C: the OS and D: the data. Front panel media lock C. Do the repair with a good attitude. Refuse to do the repair until the client learns how to type with long fingernails. Do the repair. D. D. Which device will you recommend that would best solve this issue? A. D. Before repairing or upgrading a user's computer. UPS B. At the same time you have to ensure the data not being affected by the operating system related issues. Page 187 of 193 . Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. you are trying to store a sensitive data on the hard drive where the operating system is also stored. Power strip D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.Attributes. What is the best method that you shall recommend? A. Show the client how to put the keys back on. Hide the sensitive data from casual view using folder Properties . C. He wondered how to avoid the similar interruptions caused by short power failings. Partition the drive into two logical drives. Encrypt the sensitive data so that it cannot be read without a key. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Larger power supply C. Biometric fingerprint scanner D. Which method will make it possible? A. but let the client know that the client will be charged extra for the same repair next time. the power went out briefly at home. Cover the extra power plugs not being used with electrical tape. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. Keylogger B. Answer: B Question: 889 As a network administrator for certways Company. making C: the OS and D: the data. B. Replace all cooling fans with new ones. C. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password. you'd better perform what kind of preventive maintenance technique? A. C. Remove excessive dust and loose items.

In the past two years his system was mainly used to browse the Internet and download photos. B. D. What is the next course of action to take in this situation? A. Which one does the default subnet mask of 255. You have performed a repair for a computer and you are sure that it is working with no problem. Class D B. Defragment the hard drive. C.255. Suggest purchasing a newer processor. C. Which one does the default subnet mask of 255. music and other documents.0. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Identify the problem.255. Increase the systems RAM. Answer: B Question: 896 Refer to the following network classes. What is the best course of action to take? A. D. Its system specifications were still very good. D. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently.255. Install an uninterruptible power supply (UPS). Document the actions. he found that there was no power protection being implemented. Tell the client they need to install a surge protector soon. After he replaced a power supply in a system. What is the first course of action to take in this situation? A. Answer: A Question: 895 You are responsible for Technical Supports in certways Company.0 belong to? Page 188 of 193 . B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. Establish a plan. Formulate a theory. C. Class B C. Class A Answer: C Question: 897 Refer to the following network classes. Leave it up to the client to take their own precautions.0 belong to? A. B. Class C D. Run CHKDSK on the hard drive.

Class C D. Class A B. Bridge D.0. Class A B.0 belong to? A. Reserved IP address B. hub and bridge function in a network respectively. Which class should the IP address of 10. Class D C. Switch B. Router C. Class B Answer: A Question: 899 Refer to the following network classes. Class A D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Static IP address Page 189 of 193 . Class B Answer: A Question: 901 As an outstanding network engineer. Which device is able to automatically assign a host IP address? A. Class D Answer: B Question: 900 Refer to the following network classes. Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A. router.0.172. Which one does the default subnet mask of 255. Class B C.1 be classified? A. Class B C. Class D C. Class C B.1. Class A D. Class D Answer: B Question: 898 Refer to the following network classes. you know how switch. Which one does the IP address of 172. Class C B. Class C D.22.30.0 belong to? A.

Hardware Profiles Answer: C Question: 904 As a network administrator. You notice that there is a yellow question mark beside a device on the Device Manager list. Device Manager B. The components driver is outdated. What shall you do next? A. Answer: A Question: 907 Page 190 of 193 . C. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. with which a user could modify the size of the paging file? A. Stationary IP address D. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Document the core actions and inform the customer the repair has been completed. You are sent out to upgrade a hard drive in a workstation. Document the entire event. Answer: C Question: 906 As an experienced technician. You accomplished the task of repairing a problem on a PC. The component is not installed. Complete a full backup of the workstation before making any upgrades. Which one has the special settings. Unplug the workstation and begin the upgrade. Virtual Memory D. C. Upgrade the hard drive and reboot the system. What does this demonstrate? A. share this with the customer and take steps to minimize the reoccurrence. The component is disabled. B. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. Which action should you take first before anything is done to the system? A. The components driver is not found. Document the solution. Inform the customer of the steps taken during the repair and continue to the next service call. B. you are responsible for Technical Support in your company. you are responsible for Technical Support at certways. Task Manager C. B. D. C. Dynamic IP address Answer: B Question: 903 Refer to the following options. share this with the customer and take any preventative measures.

Partitioning and formatting of the hard drive D. What is most probably the cause of this problem? A. ESD D. IEEE 1394a D. 802. EMI C.4GHz spectrum recently. VRAM B. CMOS C.0 C. Which of the following file systems would be their first choice that goes with this operating system? A. TPM D. you are responsible for Technical Support at certways. RFI B. Electrical surges Answer: A Page 191 of 193 . CDFS B. HPFS C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. What is the maximum connection speed for an external hard drive? A. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802.11n B.11g wireless signal.INI file B. Installation of the NTLDR C. He also states that he has configured a new cordless telephone using the 2. USB 2. Which of the following should be accomplished prior to the installation? A. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. RAID Answer: C Question: 910 As an experienced technician. NTFS D. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine. Proper configuration of the BOOT.

he does not want to lose any of his files during the upgrading process. C. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. If the print spooler service needs to be configured for multi-page printing D. Hertz B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. He is asking you for assistance. Dual-channel D. What operating system will you recommend him to use? (Choose two. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. They have no moving parts and can tolerate vibration. Windows Vista Home Basic D. A customer reports that he has sent ten different documents within an hour. D Question: 914 As an experienced technician. Amperage Answer: C Question: 916 Refer to the following features. When deciding which power supply unit to use. Frequency C. Double-sided B. If the printer needs a memory upgrade to print multiple documents at once C. you provide Technical Support for a famous company. Windows Vista 64-bit edition C. none of the documents print correctly. Which one is a feature of solid state drives? A. However. B. you are setting up a new system for your customer with multiple processors and hard disk drives. Besides. Refer to the following power specifications. RDRAM C. you are responsible for Technical Support at certways. A new trainee is asking you what memory type allows a user to detect and correct errors. If the printer needs a firmware upgrade to print multiple documents at once B. Wattage D. What is the correct answer? A. What should be checked first in this situation? A. what is most important to look for? A. Windows Vista Ultimate Answer: A.) A. They are susceptible to failure typically caused by strong vibration or rough handling. Page 192 of 193 . Windows Vista Business B. They have a larger platter than other magnetic devices.

Answer: A End of document Page 193 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. They require more power than other drive types.

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