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CSC Zurich Software Request

Approval for
ZURICH
Action Zurich RTU CSC to CSC License India Manager/ Zurich Program Work Order /
Receiver CSC US or Europe Application Name or Cost in US Workstation License Request Project SR WBS
(A, C or Requestor Sender Name Sender Location Receiver Name Receiver Location Business Unit Software Product name (Be specific) Version Vendor Licensee Responsible Approval Purchase or Available Captain (If CSC India Manager & email Change CSC Comments
Short Name install Image name dollars Asset Tag Available Date Number Number
D) (Y/N) redeploy (Y/N) resource/ Receiver) address Order
(Y/N)
(Y/N/R)

Mary Reichel
Vijay Saradhi (mary.reichel@zu
A Velvadapu NA NA Nitin Kumar nbrijpalsing CSC India Hyderabad ZNA US RCARD Sql Server 2005 Business Intelligence Development Studio 2005 Microsoft Sarath Chandra Kotti richna.com) 03/14/11
Mary Reichel
Vijay Saradhi (mary.reichel@zu
A Velvadapu NA NA Nitin Kumar nbrijpalsing CSC India Hyderabad ZNA US VISUAL STUDIO.NET 2008 2008 Microsoft Sarath Chandra Kotti richna.com) 03/14/11
Mary Reichel
Vijay Saradhi (mary.reichel@zu
A Velvadapu NA NA Nitin Kumar nbrijpalsing CSC India Hyderabad ZNA US Framework ASP.NET 3.5 3.5 Microsoft Sarath Chandra Kotti richna.com) 03/14/11
$0.00 total ZFS cost
#REF! total CSC cost

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Common CSC/Zurich Addresses - Copy into Sender/Receiver Location Column. Add office / room information as required.

Hyderabad - Bldg. # 7, APIIC Survey


# 64, Mindspace IT Park, Raheja IT
Parks, Madhapur, Hyderabad, Andhra
Pradesh 500081 India

Noida - Logix Park, Noida, Uttar


Pradesh 201301 India

Montreal - 1360 Rene-Levesque Blvd.


West, Suite 300, Montreal, Quebec
H3G 2W7 Canada
m information as required.
Software Request Directions

CSC GTS Manager verifies and determines the initial need (ADD), change to (CHANGE) and deletion (DELETE)
of software. This is for all software, including mainframe and server software (this includes mainframe software
like Gentran).
To initiate the ADD, CHANGE or DELETE request the CSC GTS Manager will fill out a Software Request
Template as described below and submit to the CSC Software Coordinator.

ADD

For add requests the columns that are highlighted in Yellow are to be completed (Columns A through L, O, T, W
and X) as appropriate. An “A” needs to be placed in the Action Column (Column A). See comments (red flag at
top of each column) for each column for further directions on information that is required. The more accurate the
entries, the quicker the request will get processed. For example, there are frequently several editions (professional,
standard, developer, enterprise) for one product – the specific edition needs to be filled in. It also needs to be
clearly stated in CSC Comments (Column Z) if the request is for (1) a new project project (in which case you must
fill in Project Work Order Number (column X) and SAP Budget Code/WBS Number (column Y)); (2) increased
work load (new workers must be added due to increased work load from Zurich); (3) steady state support for Zurich
apps; (4) was no longer in use; (5) filling a vacancy where replacing someone who is leaving; or (6) for knowledge
transfer. . It would also be important to comment if it is known whether the installation package is available or not
available.

CHANGE
Change requests need to be initiated for the following scenerios. Change in:
· Name of the person using the software (Receiver or Sender Name to be updated)
· Location of the software (Receiver or Sender Location to be updated)
· Organization change – Business Unit, application change (BU, Application to be updated)
· Software change – Software Product, Version change (Software Product Names, Version to be updated)
· Movement of the software to another computer (Workstation Id needs to be updated)
· Request status if the request is being put on Hold (CSC Comments needs to be updated)

The information that currently is in place for this software is to be entered as a row in the Software Request
Template with a “C” in the Action Column (Column A). Then based on the type of change, the appropriate cell(s)
need to be annotated with the original value and the new value. The changed cells are then to be highlighted in red.
For example if software is moving to a new computer the original Workstation Id and the new Workstation Id are
to be entered in the Workstation ID cell and highlighted in red.

DELETE

For software deletes a “D” needs to be placed in the Action Column (Column A). The information that currently is
in place for this software is to be entered as a row in the Software Request Template. Enter in Software Action
Date (column T) the desired uninstall date. Enter in CSC Comments column any special directions/information
related to the removal.

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