You are on page 1of 5

c 


   

  
                      
                      
                        
              

!        " "    #      

There are four major functions of communication:

!     ›          $ %      
                   

&!                        
            

'(                     
                           

   

)       


                    
            

      

"                          


  

-  .   !  £    /    ( 

mmmmmmmmm

mm 

 m

£ !                     
                  *     
                      
+            ,           %  , 
            

#!                        
               0     
                

1 !                     
                  %         


 m m

!                     

—m (    "                 


—m    "       





m m
GmG
m 

 mm m 


 m

There are eight factors related to effectiveness of employee communications

—m The Manager Must Be Committed to the Importance of Communication0    


                        
                     
—m Managers Must Match Action and Words+             
                            
    .                  
     
—m Commitment to Two-Way Communication-     
                          
                   "      
   
—m Gmphasis on Face to Face Communication.         
" 
                   
!                 
      
                     
[hared Responsibility for Gmployee Communications.           
                           
            %  
2                      " 
                    
Dealing with Bad News3  %               
"                     +    
                      
           
Treat communication as an Ongoing Process
0             
"      
!     
1               
£ ,                 

 
c
 mm  m

"                         


                      4     
                        
5                           
         ,      

3                     "     
*                 
    "     
              *