10-19-2006

Quality Quotes
Hank Aaron - My motto was always to keep swinging. Whether I was in a slump or feeling badly or having trouble off the field, the only thing to do was keep swinging. Dr. Russell Ackoff - Pennsylvania’s Wharton School of Business - Classic American business style may be characterized as a collection of projects, going on perpetually, aimed at removing the deficiencies from the operation. . . . But when you remove the things you don’t want, you don’t necessarily get what you do want. Konrad Adenauer - We all live under the same sky, but we don't all have the same horizon. - A real politician has to know the right moment to hit an opponent just a bit below the belt. African Proverb - Life is short and full of blisters. Alex Agase - (Northwestern Football Coach) - If you really want to advise me, do it on Saturday afternoon between 1 and 4 o’clock. And you’ve got 25 seconds to do it, between plays. Not on Monday. I know the right thing to do on Monday. Karl Albrecht - Know thy customer! ************** Dante Aligheri - He listens well who takes notes. George Allen - Always remember anything is yours if you are willing to pay the price. - Every man is born with the ability to do something well. Every man is a born salesman, accountant, football player, farmer or artist. The individual who uses the ability he was given when he was put on this earth - who works to the very limit of that ability - is doing what the Lord intended him to do. This is what life is all about. This is my religion. - The difference between mediocrity and greatness is extra effort, 100 percent ... is not enough. James Allen - A man is literally what he thinks. American Indian Proverb - Listen or thy tongue will keep thee deaf. Wally “Famous” Amos - It doesn’t matter how many people say it cannot be done or how many people have tried it before; it’s important to realize that whatever you’re doing, it’s your first attempt at it. Marian Anderson There are many persons ready to do what is right because in their hearts they know what is right. But they hesitate, waiting for the other fellow to make the first move -- and he, in turn waits for you. Mario Andretti - Desire is a key motivation, but it’s always the determination and commitment to an unrelenting pursuit of your goal -- a commitment to excellence -- that will enable you to attain the success you seek. Maya Angelou - If you don't like something, change it. If you can't change it, change your attitude. Don't complain. Aristotle - The soul never thinks without a picture. ********

Copyright ! 2006 Sergent Results Group - All Rights Reserved

Page 1

10-19-2006

Quality Quotes
Gilbert Arland - When an archer misses the mark, he turns and looks for the fault within himself. Failure to hit the bulls-eye is never the fault of the target. To improve your aim -- improve yourself. Sid Ascher - The surest way to lose a friend is to tell him something for his own good. W. H. Auden - A Certain World Choice - Choice of attention - to pay attention to this and ignore that - is to the inner life what choice of action is to the outer. In both cases, a man is responsible for his choice and must accept the consequences, whatever they may be. St. Augustine - If we live good lives, the times are also good. As we are, such are the times. Richard Bach - Illusions - Argue for your limitations and sure enough, they’re yours. - Every problem has a gift for you in its hands. - The best way to pay for a lovely moment is to enjoy it. Francis Bacon - There is no comparison between that which is lost by not succeeding and that which is lost by not trying. ******** Ben Bagdikian - The total potential information from all places is incalculable. To observe everything everywhere is impossible. Even if possible, to transmit it all would be unimaginable. And even if all that somehow could be done, no individual could ever absorb the results. - You can lean over backward so far that you fall flat on your face. Baily - Faith is a higher faculty than reason. Russell Baker - On Politicians - They’re among the few people in America who still work, live by their wits, have no job security, endure brutal hours and show great ingenuity even when they’re thieves. Ivern Ball - A politician is a person who can make waves and then make you think he’s the only one who can save the ship. Balzac - Bureaucracy is a giant mechanism, operated by pygmies. Bob Barnett - We can’t stand around waiting for grand slam home runs. The best teams win consistently, by hitting well placed singles. James Matthew Barrie - God gave us our memories so that we might have roses in December. Mildred Barthel - Happiness is a conscious choice, not an automatic response. Ethel Barrymore - You grow up the day you have your first real laugh - at yourself. Joseph Batten - Expectations & Possibilities - Life is a mirror and gives back to us the reflection of our own self.

Copyright ! 2006 Sergent Results Group - All Rights Reserved

Page 2

10-19-2006

Quality Quotes
Ernest Bayer - Tragedy of Life: Commitments undefined, Convictions undeclared and Services unfulfilled. Menachem Begin - Your very self-respect as a human being lies in your resistance to evil. Warren Bennis - Managers focus on doing things right, leaders focus on doing the right things. ******** - Leaders learn by leading, and they learn best by leading in the face of obstacles. As weather shapes mountains, problems shape leaders. Henri Bergson - The tools of the mind become burdens when the environment which made them necessary no longer exists. Milton Berle - My wife and I have a perfect understanding. I don’t try to run her life, and I don’t try to run mine. Georges Bernanos - A thought which does not result in an action is nothing much, and an action which does not proceed from a thought is nothing at all. ******** Al Bernstein - Sometimes the fool who rushes in gets the job done. David Berry - The Whales of August - I have often been adrift, but I have always stayed afloat. Josh Billings - As scarce as truth is, the supply has always been in excess of the demand. - I’d rather know a little less than to know so much that isn’t so. - One of the greatest victories you can gain over others is to beat them at politeness. W. Michael Blumenthal - I was too often impressed by the intelligence and substantive knowledge of an individual and did not always pay enough attention to the question of how honest, courageous and good a person the individual really was. Ruth Boorstin - The Wall Street Journal - Be bold in what you stand for and careful what you fall for. Hal Borland - Sundial of the Seasons - A woodland in full color is awesome as a forest fire; but a single tree is like a dancing tongue of flame to warm the heart. Frank Borman - Astronaut, Airline CEO - Capitalism without bankruptcy is like Christianity without hell. Larry Bossidy - CEO – Allied Signal, Co-Author of “Execution” - You won’t remember when you retire what you did in the first quarter or the third. What you’ll remember is how many people you developed – how many people you helped have a better career because of your interest and dedication to their development. Habib Bourguiba - Happy is the person who can laugh at himself. He will never cease to be amused. Malcolm Bradbury - The English are polite by telling lies. The Americans are polite by telling the truth. Dick Brandon - Documentation is like sex: when it is good, it is very, very good; and when it is bad, it is better than nothing.
Copyright ! 2006 Sergent Results Group - All Rights Reserved

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10-19-2006

Quality Quotes

Anthony Brandt - Other things may change us, but we start and end with family. Morrie Brickman - We’re all in favor of progress, providing we can have it without change. Ashleigh Brilliant - Strangely enough, this is the past that somebody in the future is longing to go back to. Brisbane - Few things are impossible to diligence and skill. H. Jackson Brown Jr. - Don’t say you don’t have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson and Albert Einstein. ******** Les Brown - Shoot for the moon. Even if you miss it, you will land among the stars. Sir Thomas Browne - On Dreams - All things begin in order, so shall they end, and so shall they begin again. Elizabeth Barrett Browning - Light tomorrow with today. Robert Browning - Our aspirations are our possibilities. - A man’s reach should exceed his grasp, or what’s a heaven for? Warren Buffett - You just want to estimate a company’s cash flows over time, discount them back and buy for less than that. Edmund Burke - 18th century British Statesman - The only thing necessary for evil to flourish is for good men to do nothing. Robert Burton - Humor purges the blood, making the body young, lively and fit for any manner of employment. Leo Buscaglia - Each of our acts makes a statement as to our purpose. ********

Copyright ! 2006 Sergent Results Group - All Rights Reserved

Page 4

10-19-2006

Quality Quotes
George W. Bush - I know many citizens have fears tonight, and I ask you to be calm and resolute, even in the face of a continuing threat. I ask you to uphold the values of America and remember why so many have come here. 9-21-01 - Some speak of an age of terror. I know there are struggles ahead and dangers to face. But this country will define our times, not be defined by them. As long as the United States of America is determined and strong, this will not be an age of terror. This will be an age of liberty here and across the world. Great harm has been done to us. We have suffered great loss. And in our grief and anger we have found our mission and our moment. Freedom and fear are at war. The advance of human freedom, the great achievement of our time and the great hope of every time, now depends on us. Our nation, this generation, will lift the dark threat of violence from our people and our future. We will rally the world to this cause by our efforts, by our courage. We will not tire, we will not falter and we will not fail. 9-21-01 - There can be no peace in a world where differences and grievances become an excuse to target the innocent for murder. 3-11-02 - We are a country awakened to danger and called to defend freedom. Our grief has turned to anger and anger to resolution. Whether we bring our enemies to justice or bring justice to our enemies, justice will be done. 9-21-01 - We have seen their kind before. They're the heirs of all the murderous ideologies of the 20th century. By sacrificing human life to serve their radical visions, by abandoning every value except the will to power, they follow in the path of fascism, Nazism and totalitarianism. And they will follow that path all the way to where it ends in history's unmarked grave of discarded lies. 9-21-01 - We will starve terrorists of funding, turn them one against another, drive them from place to place until there is no refuge or no rest. And we will pursue nations that provide aid or safe haven to terrorism. Every nation in every region now has a decision to make: Either you are with us or you are with the terrorists. From this day forward, any nation that continues to harbor or support terrorism will be regarded by the United States as a hostile regime. 9-21-01 Dick Butkus - When I played pro football, I never set out to hurt anybody deliberately, unless it was, you know, important, like a league game or something. Sir Thomas Buxton - With ordinary talent and extraordinary perseverance, all things are attainable. ******** Byron - No hand can make the clock strike the hours that are passed. ******** - Fame is the thirst of youth. Appius Claudius Caecus – - Every man is the architect of his own future. David Campbell - Discipline is remembering what you want. ******** Jack Canfield - To give your employees or each other a round of applause does not require a budget increase. George Carlin - Atheism is a non-prophet organization. - Don't sweat the petty things and don't pet the sweaty things. - I went to a bookstore and asked the saleswoman, "Where's the self-help section?" She said if she told me, it would defeat the purpose. - What if there were no hypothetical questions? Thomas Carlyle - All work is as seed sown, it grows and spreads, and sows itself anew. Andrew Carnegie - Concentration is my motto. ********

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Page 5

10-19-2006

Quality Quotes
Dale Carnegie - Any fool can criticize, condemn and complain - and most fools do. - Dare. The sure thing boat never gets far from shore. - It isn’t what you have, or who you are, or where you are, or what you are doing that makes you happy or unhappy. It is what you think about. - When you are afraid, keep your mind on what you have to do. And if you have prepared, you will not be afraid. ******** Lewis Carroll - “What’s the use of a book,” thought Alice, “without pictures or conversations?” (From Alice in Wonderland - Chapter 1) - “Begin at the beginning,” the king said gravely, “and go on until you come to the end. Then stop.” - Child of the pure unclouded brow, and dreaming eyes of wonder! Though time be fleet and I and thou - are half a time asunder, thy loving smile will surely hail, the love - gift of a fairy tale. (Through The Looking Glass - Introduction) - It’s a poor sort of memory that only works backward. Kit Carson - The cowards never started and the weak died on the way. George Washington Carver - Anything will give up its secrets if you love it enough. ******** Delight Champagne - Professor of Humanics, Springfield College, April 18, 2001 - Where do we begin the next step in our odyssey? And how do we meet the challenges of the storms ahead? Perhaps we, like our humanics philosophy suggest, can begin with us. So, some thoughts I have today are: - If you want to “fix” the college or any other system in your life, begin with you. - If you have an ideal, live it. - If you need harmony in your life, take time to nurture it. - If you see a hole, fill it. - If you identify a missing piece, create it. - If you have a cause, champion it. - If you see an injustice, stop it. - If you have an idea, pioneer it. - If you have a mission, create a coalition with others and do it. - If you care about others, show it. - We are models of our own ideals. We each embark on our own odysseys each day. G. K. Chesterton - True contentment is the power of getting out of any situation all that there is in it. - The whole difference between construction and creation is exactly this: that a thing constructed can only be loved after it is constructed; but a thing created is loved before it exists. - The cosmos is about the smallest hole that a man can hide his head in. - When men stop believing in God, they don’t believe in nothing; they believe in anything. ******** Chicago Police Oficer - In the Chicago Tribune - Chicago is the only city in the world that has rivers that leak and bridges that fall up.

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Page 6

10-19-2006

Quality Quotes
Chinese Proverb - (And Chinese Fortune Cookies I Have Known) - A day is a span of time no one is wealthy enough to waste. - A handful of patience is worth more than a bushel full of brains. - A liar is not believed even though he tells the truth. - A person’s character is his destiny. - Anyone who dares to be can never be weak. - Be discreet about challenging anyone you don’t know. - By listening, one will learn truths. By hearing, one will only learn half truths. - Cleverness is servicable for everything, sufficient for nothing. - Delay is the antidote for anger. - Example is better than precept. - Get your mind set – confidence will lead you on. - Grand adventures await those who are willing to turn the corner. - He who knows he has enough is rich. - If you are patient in one moment of anger, you will escape a hundred days of sorrow. - Not the fastest horse can catch a word spoken in anger. - Nothing is certain but the unforeseen. - There is no wisdom greater than kindness. - To one who waits, a moment seems a year. - We create our fate every day we live. - You are the master of every situation. - You cannot eat a steamed bun in one bite. - Your happiness is intertwined with your outlook on life. - Your luck has been completely changed today. Winston Churchill - For a nation to try to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle. - I have never given an impromptu impromptu-remark in my life. - Never give in. Never. Never. ************* - Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning. - We make a living by what we get, we make a life by what we give. - You cannot deal with the most serious things in the world unless you understand the most amusing. John Ciardi - You don’t have to suffer to be a poet. Adolescence is enough suffering for anyone. Cicero - If you have a garden and a library, you have everything you need. Frank A. Clark - A leading authority is anyone who has guessed right more than once. - We find comfort among those who agree with us -- growth among those who don’t. Henry Clay - Statistics are no substitute for judgement. Eldridge Cleaver - You’re either part of the solution or part of the problem. (1968) Grover Cleveland - If honor be your clothing, it will last a lifetime. Charles Caleb Colton - He who buys what he does not want will soon want what he cannot buy. H.C. Colton - Take time to play, it is the secret of perpetual youth.
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10-19-2006

Quality Quotes

Vic Conant - Those who live their dreams build monuments for all mankind to see. Confucius - When you see a worthy person, endeavor to emulate him. When you see an unworthy person, then examine your inner self. Calvin Coolidge - Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan "press on" has solved and always will solve the problems of the human race. ************* - The business of America is business. (See Sorenson) - No person was ever honored for what he received. Honor has been the reward for what he gave. ************* Joan Ganz Cooney - Cherishing children is the mark of a civilized society. Bill Copeland - Every time you try to smother a truth, two others get their breath. - The same fence that shuts others out shuts you in. Francis Ford Coppola - Your work parallels your life, but in the sense of a glass full of water where people look at it and say, “Oh, the water’s the same shape as the glass”! Bill Cosby - Fatherhood is pretending the present you most love is soap-on-a-rope. - There’s no labor a man can do that’s undignified, if he does it right. Norman Cousins - The most precarious enterprise in the world is effective communication. It is the ultimate art. - Clean, precise writing or speaking requires systematic, sequential thought. Words have to be crafted, not sprayed. They need to be fitted together with infinite care. ************* - The way the mind transforms little markings on paper into images is one of the highest forms of human uniqueness. - Much of the stumbling and incoherence that gets in the way of effective communications these days, has its origin in our failure early on to develop respect for thought processes. Squeezing essential meaning into arbitrary and unworkable time limits leads to glibness on one end and exasperation on the other. We need not put up with either. Frederick Crane - Mediocrity finds safety in standardization. Kristy Sergent Crone - 2-10-2002 - Sodapop loses it’s fizz in the tropics before you get to the “o” in Coke. A. J. Cronin - Worry never robs tomorrow of its sorrow, but only saps today of its strength. Malcolm Crowley - Talent is what you possess; genius is what possesses you. John Crystal - Be yourself. No one else is qualified. Marie Curie - Nothing in life is to be feared, it is only to be understood.

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10-19-2006

Quality Quotes
Leonardo da Vinci - He turns not back who is bound to a star. - Obstacles cannot crush me; every obstacle yields to stern resolve. ************* - The natural desire of good men is knowledge. Duffy Daugherty - Football isn't a contact sport, it's a collision sport. Dancing is a contact sport. Robertson Davies - Our Living Tradition - The love of truth lies at the root of much humor. - If a man wants to be of the greatest possible value to his fellow creatures, let him begin the long, solitary task of perfecting himself. ************* George Davis - Authority is not something we buy, are born with, or even have delegated to us by our superiors. It is something we earn - and we earn it from our subordinates. No manager has any real authority over his people until he has proved himself worthy of it in the eyes of his people -- not his own, nor those of his superiors. ************* William H. Davis - The more help a person has in his garden, the less it belongs to him. J. D. Day - We would rather have one man or woman working with us than three merely working for us. ************* The Declaration of Independence - All experience hath shown that mankind are more disposed to suffer, while evils are sufferable, than to right themselves by abolishing the forms to which they are accustomed. Bruce DeMaeyer - Rather than as a single entity to which we can mass-market services, viewing customers as individuals with unique needs is essential to Ameritech's long-term growth, as well as that of its suppliers. The burden of identifying those unique needs rests with Ameritech. Our suppliers need to understand that...we, not they, have the primary relationship with the customer. It is our responsibility to understand what the customer needs, and to turn that into specifications for what we want from our suppliers. In turn, Ameritech itself may often need to be considered unique as a customer, not just one of seven clones. Ameritech's ability to differentiate itself in the marketplace with distinctive products is either constrained or enabled by the functions and price of what we buy from a supplier.

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Page 9

10-19-2006

Quality Quotes
Dr. W. Edwards Deming - The control chart is the process talking to us. - In the absence of statistical control, no prediction is possible, the process is in chaos. - The aim proposed for any organization is for everybody to gain over the long term – stockholders, employees, suppliers, customers, community, the environment. The aim for a system must be to create something of value, in results. - A system is a network of interdependent components that work together to try to accomplish the aim of the system. Without an aim, there is no system. It is management’s job to direct the efforts of all components toward the aim. - Everyone must understand the aim and how to direct his efforts toward it. Everyone must understand the danger and loss to the whole team that seeks to become a selfish, independent profit center. - If the various components of an organization are all optimized (each for individual profit, each a prima donna), the organization will not be. If the whole is optimized, the components will not be. - A leader of transformation and managers involved need to learn the psychology of a group, the psychology of society and the psychology of change. - Accounting based measures of performance drive employees to achieve targets of sales, revenue and costs by manipulation of processes, by flattery or delusive promises. - Patchwork will not do it. Problem solving will not do it. Demolish! - Information is not knowledge. - The most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them. - Deming's 14 points - Deming offered fourteen key principles for management for transforming business effectiveness. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Create constancy of purpose for the improvement of product and service, with the aim to become competitive, stay in business, and provide jobs. Adopt a new philosophy of cooperation (win-win) in which everybody wins and put it into practice by teaching it to employees, customers and suppliers. Cease dependence on mass inspection to achieve quality. Instead, improve the process and build quality into the product in the first place. End the practice of awarding business on the basis of price tag alone. Instead, minimize total cost in the long run. Move toward a single supplier for any one item, based on a long-term relationship of loyalty and trust. Improve constantly, and forever, the system of production, service, planning, of any activity. This will improve quality and productivity and thus constantly decrease costs. Institute training for skills. Adopt and institute leadership for the management of people, recognizing their different abilities, capabilities, and aspiration. The aim of leadership should be to help people, machines, and gadgets do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers. Drive out fear and build trust so that everyone can work more effectively. Break down barriers between departments. Abolish competition and build a win-win system of cooperation within the organization. People in research, design, sales, and production must work as a team to foresee problems of production and use that might be encountered with the product or service. Eliminate slogans, exhortations, and targets asking for zero defects or new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Eliminate numerical goals, numerical quotas and management by objectives. Substitute leadership. Remove barriers that rob people of joy in their work. This will mean abolishing the annual rating or merit system that ranks people and creates competition and conflict. Institute a vigorous program of education and self-improvement. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.

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10-19-2006

Quality Quotes

- Deming's Seven Deadly Diseases 1. 2. 3. 4. 5. 6. 7. Lack of constancy of purpose. Emphasis on short-term profits. Evaluation by performance, merit rating, or annual review of performance. Mobility of management. Running a company on visible figures alone. Excessive medical costs. Excessive costs of warranty, fueled by lawyers who work for contingency fees.

Deming's Lesser Category of Obstacles: Neglect of long-range planning. Relying on technology to solve problems. Seeking examples to follow rather than developing solutions. Excuses such as "Our problems are different".

John Dewey - Arriving at one goal is the starting point of another. ************* - To find out what one is fitted to do and to secure an opportunity to do it is the key to happiness. Emily Dickenson - The brain is wider than the sky. R. A. Dickson - Love your enemies, in case your friends turn out to be a bunch of jerks. John G. Diefenbaker - Freedom is the right to be wrong, not the right to do wrong. Annie Dillard - An American Childhood - You can’t test courage cautiously. Benjamin Disraeli - Experience is the child of thought and thought is the child of action. ************* - The secret of success is constancy to purpose. - There are three kinds of lies: Lies, damned lies, and statistics. - To believe in the heroic makes heroes. William Drayton - Change starts when someone sees the next step. Peter Drucker - The Practice of Management - The most important thing in communication is to hear what isn’t being said. ************* - Leadership is not magnetic personality -- that can just as well be demagoguery. It is not making friends and influencing people -that is salesmanship. Leadership is the lifting of a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a person’s abilities beyond its normal limitations. ************* - Politicians, by definition, react to headlines. John Dryden - Beware the fury of a patient man. Dennis Dugan - In order to find the edge, you must risk going over the edge.

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10-19-2006

Quality Quotes
Wayne Dyer - There is no such thing as a well adjusted slave. - Winning isn’t everything or the only thing; it is only a thing. - Train your mind the way you train your body. The process of changing your life begins with a thought. The thought is a prelude to actually going out and doing something. ************* - You will never be understood all the time. Maria von Ebner-Eschenbach - Be the master of your will and the servant of your conscience. Marian Wright Edelman - From “Guide My Feet” - I thank you for this day of life, for feet to walk amidst the trees, for hands to pick the flowers from the earth, for a sense of smell to breathe in the sweet perfumes of nature, for a mind to think about and appreciate the magic of everyday miracles for a spirit to dwell in joy. Thomas A. Edison - Results! Why, man, I have gotten a lot of results. I know several thousand things that won’t work. - Opportunity is missed by most people because it is dressed in overalls and looks like work. - Seek the best and most competent people. Test your ideas at every stage. Listen to what people tell you. Be as realistic as possible in estimating costs and time schedules -- then double the estimates. “Four Rules” ************* - There is much more opportunity than there are people to see it. Bernard Edmonds - To dream anything that you want to dream, that is the beauty of the human mind. To do anything you want to do, that is the strength of the human will. To trust yourself to test your limits, that is the courage to succeed.

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10-19-2006

Quality Quotes
Albert Einstein - As far as the laws of mathematics refer to reality, they are not certain; as far as they are certain, they do not refer to reality. - Before God we are all equally wise - and equally foolish. - Common sense is the collection of prejudices acquired by age eighteen. - God is in the details. - Gravity cannot be held responsible for people falling in love. - Great spirits have always encountered violent opposition from mediocre minds. - Great spirits have always found violent opposition from mediocrities. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence. - I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. - I never think of the future. It comes soon enough. - If A equals success, then the formula is A equals X plus Y plus Z (A=X+Y+Z). X is work, Y is play and Z is keep your mouth shut. - If I had only known, I would have been a locksmith. - If the facts don't fit the theory, change the facts. - If we knew what it was we were doing, it would not be called research, would it? - If you are out to describe the truth, leave elegance to the tailor. - Imagination is more important than knowledge. - It is best, it seems to me, to separate one's inner striving from one's trade as far as possible. It is not good when one's daily bread is tied to God's special blessing. - It may affront the military-minded person to suggest a regime that does not maintain any military secrets. - It would be possible to describe everything scientifically, but it would make no sense; it would be without meaning, as if you described a Beethoven symphony as a variation of wave pressure. - Man usually avoids attributing cleverness to somebody else!-- unless it is an enemy. - Not everything that can be counted counts, and not everything that counts can be counted. - Sometimes one pays most for the things one gets for nothing. - The hardest thing in the world to understand is the income tax. - The man who regards his life as meaningless is not merely unhappy, but hardly fit for life. - The most beautiful thing we can experience is the mysterious. - The most incomprehensible thing about the world is that it is at all comprehensible. - The secret to creativity is knowing how to hide your sources. - The whole of science is nothing more than a refinement of everyday thinking. - There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle. - There comes a time when the mind takes a higher plane of knowledge, but can never prove how it got there. All great discoveries have involved such a leap. The important thing is to not stop questioning. - Through the release of atomic energy, our generation has brought into the world the most revolutionary force since prehistoric man's discovery of fire. This basic force of the universe cannot be fitted into the outmoded concept of narrow nationalisms, for there is no secret and there is no defense; there is no possibility of control except through the aroused understanding and insistence of the peoples of the world. We scientists recognize our inescapable responsibility to carry to our fellow citizens an understanding of atomic energy and its implication for society. In this lies our only security and our only hope - we believe that an informed citizenry will act for life and not for death. - To be religious is to have found an answer to the question, “What is the meaning of life?” - When you sit with a nice girl for two hours, it seems like two minutes. When you sit on a hot stove for two minutes, it seems like two hours that's relativity. - You see, wire telegraph is a kind of a very, very long cat. You pull his tail in New York and his head is meowing in Los Angeles. Do you understand this? And radio operates exactly the same way: you send signals here, they receive them there. The only difference is that there is no cat.

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10-19-2006

Quality Quotes

Dwight Eisenhower - A bigger bang for a buck. - A people that values its privileges above its principles soon loses both. - Liberty is only the opportunity for self discipline. - Pessimism never won any battle. - War is too important to be left to the generals.***** - This peace we seek cannot be borne of fear alone: it must be rooted in the lives of nations. There must be justice sensed and shared by all peoples, for without justice the world can know only a tense and unstable truce. There must be law, steadily invoked and respected by all nations, for without law the world promises only such meager justice as the pity of the strong upon the weak. 1957 Inaugural Address T.S. Eliot - This is the way the world ends / Not with a bang but a whimper. Ralph Waldo Emerson - A friend is a person with whom I may be sincere. Before him I may think aloud. - And as they had no fear of man, they yet did have a fear of God. - Can anybody remember when the times were not hard and money not scarce? - Do what we can, summer will have its flies. If we walk in the woods, we must feed mosquitoes. - Do right and fear no man. – (DOUBLE CHECK) - Guard well your spare moments. They are like uncut diamonds. Discard them and their value will never be known. Improve them and they will become the brightest gems in a useful life. - He is only rich who owns the day. - I like the silent church before service begins, better than any preaching. - Imitation is suicide. If you try to imitate someone else, you become second rate. All great thinkers are people who dare to be themselves. - In every work of genius we recognize our own rejected thoughts; they come back to us with a certain alienated majesty. - It is impossible for a man to be cheated by anyone but himself... - Knowledge is the amassed thought and experience of innumerable minds. - Nothing can bring peace but yourself. - Of all debts, men are least willing to pay taxes. What a satire is this on government! - Our strength grows out of our weaknesses. ************* - To be great is to be misunderstood. - The good rain, like a bad preacher, does not know when to leave off. - To laugh often and much; to win the respect of intelligent people and affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty; to find the best in others; to leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition; to know even one life has breathed easier because you have lived. This is to have succeeded. ************* - Whoso would be a man must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore if it be goodness. Nothing is at last sacred but the integrity of your own mind. - What lies behind us and what lies before us are tiny matters compared to what lies within us. - Write it on your heart that every day is the best day in the year. ************* John Endsley - It is not the severity of punishment that acts as a deterrent. It is its inevitability. Epicetus - No man is free who is not master of himself. - It is not he who gives abuse that affronts, but the view that we take of it as insulting; so that one provoke you, it is your own opinion which is provoking. ************* - It is our attitude towards events, not events themselves, which we control. Nothing is by its own nature calamitous; even death is terrible only if we fear it. Richard Feynman - It’s much more interesting to live not knowing than to have answers which might be wrong. Page 14

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10-19-2006

Quality Quotes
Jim Fiebig - Age does not diminish the extreme dissapointment of having a scoop of ice cream fall from the cone. W. C. Fields - Anyone who can spell a word only one way is an idiot. First Law of Corporate Survival - Keep your boss’s boss off your boss’s back. ************* F. Scott Fitzgerald - The test of a first rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function. Zelda Fitzgerald - It is with the loose ends with which men hang themselves. ************* Jean De La Fontaine - A person often meets his destiny on the road he took to avoid it. Margot Fonteyn - The Magic of Dance - Genius is another word for magic, and the whole point of magic is that it is inexplicable. Malcolm Forbes - Being right half the time beats being half right all the time. - Not to be forgotten is ofttimes the wistful wish of many of us. I was reminded of this longing by a comment in ‘The Women,’ “Many literate pioneer women seemed to sense that their lives were part of a great historical venture that would never take place again. Mollie Dorsey Sanford, an early settler in Nebraska and Colorado, asked her grandson to preserve her journal, ‘not from any special merit it posses but because I do not want to be forgotten.’” Without the journal, she would be now. - Sure things seldom are. - There is never enough time, unless you’re serving it. - The more sympathy you give, the less you need. Henry Ford - You can’t build a reputation on what you are going to do. ************* - One who fears, limits his activities. Failure is only the opportunity to more intelligently begin again. Henry Ford II - Never explain, never complain. Forsha - Quality is simple; people are complicated. Willa A. Foster - Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. ************* Fowler - The best teachers of humanity are the lives of great men. Anatole France - The average man, who does not know what to do with his life, wants another one which will last forever. Clarence Francis - You can buy a man's time; you can buy his physical presence at a given place; you can even buy a measured number of his skilled muscular motions per hour, but you cannot buy his enthusiasm ... you cannot buy loyalty ... you cannot buy the devotion of hearts, minds or souls. You must earn these. *************

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Page 15

10-19-2006

Quality Quotes
Viktor Frankl - A higher dimension, by definition, is a more inclusive one. - All freedom has a “from what” and a “to what.” The “from what” of man’s freedom is his being driven, and the “to what” is his being responsible, his having conscience. - Arthur Schnitzler . . . has been quoted as saying there are only three virtues; objectivity, courage and sense of responsibility. - Fear tends to bring about precisely that of which one is afraid. - God is the partner of our most intimate soliloquies. That is to say, whenever you are talking to yourself in utmost sincerity and ultimate solitude – he to whom you are addressing yourself may justifiably be called God. - If I am cognizant of the higher aspirations of man, such as his will to meaning, I am also able to muster and mobilize them. - If I take a man as he is, I make him worse; if I take him as he ought to be, I make him become what he can be. (A literal quotation of Goethe) - It is the task of conscience to disclose to man the unum necesse, the one thing that is required. This one thing, however, is absolutely unique inasmuch as it is the unique possibility a concrete person has to actualize in a specific situation. - Living one’s conscience always means living on a highly personalized level, aware of the full concreteness of each situation. - Love reveals potentialities dormant in the loved person that he still has to make real. - Man is not he who poses the question, “What is the meaning of Life” but he who is asked this question, for it is life itself that poses it to him. And man has to answer to life by answering for life; he has to respond by being responsible; in other words, the response is necessarily a response – in – action. - One need not be a servant to be able to serve. - Primarily and normally man does not seek pleasure; instead, pleasure – or for that matter, happiness – is the side effect of living out the self-transcendence of existence. . . . pleasure and happiness are by-products. - Religion provides man with more than psychotherapy ever could – but it demands more of him. - Survival is dependent on direction. However, survival cannot be the supreme value. Unless life points to something beyond itself, survival is pointless and meaningless. - The attempt to establish faith, hope, love and will by command is the manipulative approach. - The judgments of conscience, in the final analysis, are inscrutable. - There is a substantial body of research evidence that the successful execution of aggressive actions, far from reducing subsequent aggression, is the best way to increase the frequency of aggressive responses (such studies have included both animal and human behavior) - What is always involved in our response is the concreteness of a person and the concreteness of the situation in which he is involved. Thus our responsibility is always resposibility ad personam plus ad situationem. - What then is the difference between causes and reasons? If you cut onions you weep. Your tears have a cause. But you have no reason to weep. - When we are no longer able to change a situation -- we are challenged to change ourselves. - Where knowledge gives up, the torch is passed on to faith. - Wisdom is knowledge plus; knowledge – and the knowledge of its own limits. Benjamin Franklin - Be slow in choosing a friend, slower in changing. - Plow deep while sluggards sleep. - For age and want save while you may; no morning sun lasts a whole day. (1758) - Well done is better than well said. ************* - You may delay, but time will not. French Proverb - There is no pillow so soft as a clear conscience. ************* - Money is a good servant but a bad master. Robert Fritz - Idle dreamers have given true visionaries a bad name. Robert Frost - Education is the ability to listen to almost anything without losing your temper or your self confidence. - The world is full of willing people; some willing to work, the rest willing to let them.

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Page 16

10-19-2006

Quality Quotes
Buckminster Fuller - It follows that the more specialized society becomes, the less does it pay to the discoveries of the mind, which are beamed intuitively toward the brain, there to be received only if the switches are “on.” Specialization tends to shut off the wide-band tuning searches and thus to preclude further discovery of the all powerful generalized principles. Thomas Fuller - Good is not good where better is expected. ************* John Kenneth Galbraith - Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everybody gets busy on the proof. John Galsworthy - Justice is a machine that, when someone has once given it the starting push, rolls on of itself. Mohandas Gandhi - A life without religion is a life without principles – and a life without principles is like a ship without a rudder. - Almost anything you do will be insignificant, but it is very important you do it. - My life is my message. ************* Indira Gandhi - My grandfather once told me that there are two kinds of people; those who do the work and those who take the credit. He told me to try to be in the first group; there was less competition there. ************* Tony Ganneto - (Ohio Bell) - If you make a decision that everybody agrees with, you haven’t really made a decision. John W. Gardner - A prime function of a leader is to keep hope alive. - An excellent plumber is infinitely more admirable than an incompetent philosopher. The society that scorns excellence in plumbing because plumbing is a humble activity will have neither good plumbing nor good philosophy. Neither its pipes nor its theories will hold water. - There are no easy victories. - Once you get people laughing, they’re listening and you can tell them almost anything. Charles A. Garfield - A key to self-management is the capacity for self-observation. Jose’ Ortega y Gasset - Frivolity is almost, almost the definition of curiosity. Harold S. Geneen - Quality is not only right, it is free. And it is not only free, it is the most profitable product line we have. David Lloyd George - Former English Prime Minister - Don’t be afraid to take a big step if one is indicated. You can’t cross a chasm in two small jumps. ************* German Proverb - What is the use of running if we are not on the right road? Henry Giles - Man must work. That is as certain as the sun. But he may work grudgingly or he may work gratefully; he may work as a man, or he may work as a machine. There is no work so rude that he may not exalt it; no work so impassive that he may not breathe a soul into it; no work so dull that he may not enliven it. *************

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Page 17

10-19-2006

Quality Quotes
Arnold H. Glasgow - Conceit is the quicksand of success. - A true friend never gets in your way unless you happen to be going down. - The trouble with the future is that it usually arrives before we are ready for it. James Gleick - Chaos - At the boundary, life blossoms. Kahlil Gibran - Sand and Foam - We choose our joys and sorrows long before we experience them. Goethe - He who possesses art and science also has religion. - If children grew up according to early indications, we should have nothing but geniuses. - This is the highest wisdom that I own, The best that mankind ever knew: Freedom and Life are earned by those alone Who conquer them each day anew. Surrounded by such danger, each one thrives. Childhood, manhood, and age lead active lives. At such a throng, I would fain stare. With free men on free ground, their freedom share. - It is not doing the thing we like to do, but liking the thing we have to do, that makes life blessed. - Whenever man wills, this act of will always presupposes a grasp of what he ought to do. Oliver Goldsmith - I love everything that’s old; friends, time, books and wine. - You can preach a better sermon with your life than with your lips. Samuel Goldwyn - I don’t want any yes men around me. I want everybody to tell me the truth even if it costs them their job. Barbara Gordon - While others may argue about whether the world ends with a bang or a whimper, I just want to make sure mine doesn’t end with a whine. Sarah Grand - Our opinion of people depends less upon what we see in them than upon what they make us see in ourselves. ************* Harry “Bud” Grant - Vikings Football Coach - If you’re going to succeed – survive is maybe a better word – you’ve got to handle losing. You die every time you lose, but you’ve got to get over it. U.S. Grant - Whatever there is of greatness in the world is due to labor performed. Alan Greenspan - WSJ – 04-04-02 - A firm is inherently fragile if its value-added emanates more from conceptual as distinct from physical assets. Trust and reputation can vanish overnight. A factory cannot. Henry Grunwald - During the past hundred years, we have made almost unbelievable material and social progress; what has not changed is the nature of humanity and our never-ending challenge. John Guaspari - ********* - The truth of the matter is that when it comes to quality, the customer has all the votes.

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Page 18

10-19-2006

Quality Quotes
Edgar Guest - The best sermon is a life well lived. - It Couldn’t Be Done - Somebody scoffed, “Oh you’ll never do that – At least no one ever has done it;” But he took off his coat and he took off his hat, And the first thing he knew, he’d begun it. With a lift of his chin, and a bit of a grin, Without any doubt or “quit it,” He started to sing, as he tackled the thing That couldn’t be done and he did it. Sacha Guitry - Memory is the one paradise out of which we cannot be driven. Haliburton - To carry care to bed is to sleep with a pack upon your back. Hannibal - We must either find a way or make one. Julius Charles Hare and Augustus William Hare - Half the failures in life arise from pulling in one’s horse as he is leaping. Cora Harris - The bravest thing you can do when you are not brave is to profess courage and act accordingly. Jim Harrison - In his novel “True North” - Clarence said a striking thing about rowing that I have always valued, the upshot of which was that he liked rowing because you were approaching life backward. You could clearly see the past, and you glanced quickly at the future over your shoulder mostly so you wouldn’t run into something immovable. Too much of the future was predestined by the behavior of others for you to be in control. The best you could hope for is to be ready and attentive. Frank Hatch - U.S. Rep – Oregon (Responding to state election rules allowing twelve word slogans under candidates names.) - Anyone who thinks in twelve word slogans shouldn’t be on this ballot. June Havoc - You are all you will ever have for certain. H. C. Hawk Jr. – - It matters not how a man dies, but how he lives. Woody Hayes - Paralyze resistance with persistence. ************* Heinrich Heine - One should forgive one’s enemies, but not before they are hanged. – Ernest Hemingway - Now is no time to think of what you do not have. Think of what you can do with what there is! ************* Frank Herbert - Without change, something sleeps inside us, and seldom awakens. The sleeper must awaken. Mike Hildreth - Familiarity breeds respect. ************* John W. Hill - ... Public opinion ... is the ultimate ruling force in the free world.

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Page 19

10-19-2006

Quality Quotes
Thomas Hobbes - When two ride one horse, one must ride in front. Ralph Hodgson - Some things have to be believed to be seen. Eric Hoffer - In times of change, the learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists. - When people are free to do as they please, they usually imitate each other. Abbie Hoffman - Sacred cows make the tastiest hamburger. ************* Frederick “the Great” Hohenzollern - When asked why he invaded Silesia (1740) - ... I was young, had plenty of money and a large army and wanted to see my name in the newspapers. John Andrew Holmer - (Thanks Shawna!) - There is no better exercise for the heart than reaching down and lifting people up. Marjorie Holmes - What feeling is so nice as a child’s hand in yours? Oliver Wendell Holmes Jr. - A page of history is worth a volume of logic. - To have doubted one’s own first principles is the mark of a civilized man. - The greatest thing in this world is not so much where we are, but in what direction we are moving. - Man’s mind stretched to a new idea, never goes back to its original dimensions. - Knowledge and timber shouldn’t be much used ‘till they are seasoned. - What lies behind us and what lies before us are tiny matters compared with what lies within us. Lou Holtz - Do right. Do it right. Do right by others. Horace - Mix a little foolishness with your serious plans; it’s lovely to be silly at the right moment. - Patience makes lighter what sorrow may not heal. Hubert Humphrey - The impersonal hand of government can never replace the helping hand of a neighbor. Clay Huntington, U.S. Army - If you are going to go ugly, go ugly, early. ************* Aldous Huxley - Experience is not what happens to a man. It is what a man does with what happened to him. - Ye shall know the truth, and the truth shall make you mad. Thomas Henry Huxley - For every man the world is as fresh as it was the first day, and as full of untold novelties for him who has the eyes to see them. - The great end of life is not knowledge, but action. ************* Henrik Ibsen - The strongest man in the world is he who stands most alone.

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Page 20

10-19-2006

Quality Quotes
Greg Ip - WSJ reporter, paraphrasing Alan Greenspan 04-04-02 - An office building or auto factory can keep producing even if its management is discredited, whereas Enron Corp’s collapse shows the vulnerability of a company whose value is based on its’ reputation. Irish Proverb - If you get a reputation as an early riser, you can sleep till noon. Dr. Kaouri (Kaoru) Ishikawa - Quality control begins with education and ends with education. To promote quality with participation by all, QC education must be given to all employees, from the president to assembly line workers. TQC is a thought revolution in management; therefore, the thought processes of all employees must be changed. To accomplish this, education must be repeated over and over again. - The process, which is a collection of cause factors, must be controlled to obtain better products and effects. This approach anticipates problems and prevents them before they occur, so we shall call it “vanguard control.” “In contrast, if a person worries about performance . . . after the fact, that method is called “rear guard” control.” Italian Proverb - It is better to live one day as a lion than one hundred years as a sheep. ************* Andrew Jackson - One man with courage makes a majority. ************* Thomas Jonathan “Stonewall” Jackson - Always mystify, mislead and surprise the enemy, if possible. - You may be whatever you resolve to be. Japanese Proverb - Vision without action is a dream. Action without vision is a nightmare. William James - 1842-1920 - Compared to what we ought to be, we are only half awake. - The art of being wise is the art of knowing what to overlook. - In any project, the important factor is your belief. Without belief, there can be no successful outcome. Thomas Jefferson - Honesty is the first chapter in the book of wisdom. - I like the dreams of the future better than the history of the past. - I steer my bark with hope ahead and fear astern. - I'm a great believer in luck, and I find the harder I work, the more I have of it. - In matters of principle, stand like a rock, in matters of taste, swim with the current. ************* - In matters of style, swim with the current. In matters of principle, stand like a rock. ************* Ben Johnson - Eat thy bread with joy and drink thy wine with a merry heart. Lady Bird Johnson - Children are likely to live up to what you believe of them. - Somewhere or another I came across a quote – I think it’s E.B. White – ‘When I wake up in the morning I wonder if I should try to save the world or savor it today.’ And more and more I find that I want to savor it. Lyndon B. Johnson - 1965 Inaugural Address - In a land of great wealth, families must not live in hopeless poverty. In a land rich in harvest, children just must not go hungry. In a land of healing miracles, neighbors must not suffer and die unattended. In a great land of learning and scholars, young people must be taught to read and write.

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Page 21

10-19-2006

Quality Quotes
Samuel Johnson - Curiosity is one of the permanent and certain characteristics of a vigorous mind. - Few things are impossible to diligence and skill. Franklin P. Jones - Patience often gets the credit that belongs to fatigue. - One thing about experience is that when you don’t have very much, you’re apt to get a lot. Rickie Lee Jones - You never know when you’re making a memory. Thomas Jones - Friends may come and go, but enemies accumulate. David Starr Jordan - The world stands aside to let anyone pass who knows where he is going. ************* Vernon Jordan - At Thurgood Marshall’s Funeral Service - He was a teacher who taught us to believe in the shield of justice and the sword of truth. C. G. Jung - The Development of Personality - If there is anything we wish to change in the child, we should first examine it and see whether it is not something that could better be changed in ourselves. Franz Kafka - In a fight between you and the world, bet on the world. Henry Kaiser - I always view problems as opportunities in work clothes. ************* David T. Kearns - In the race for quality, there is no finish line. Helen Keller - Keep your face to the sunshine and you cannot see the shadow. ************* - The marvelous richness of human experience would lose something of rewarding joy, if there were no limitations to overcome. The hilltop hour would not be half so wonderful, if there were no dark valleys to traverse. Jack Kemp - Democracy without morality is impossible. Roy E. Kemp - There is no better or more blessed bondage than to be a prisoner of hope. John F. Kennedy - 1961 Inaugural Address - Now the trumpet summons us again -- not as a call to bear arms, though arms we need; not as a call to battle, though embattled we are -- but a call to bear the burden of a long twilight struggle, year in and year out, rejoicing in hope, patient in tribulation -- a struggle against the common enemies of man: tyranny, poverty, disease and war itself. - Opening vistas of space promises hardship as well as high reward. So it is not suprising that some would have us stay where we are to rest, to wait. But this country of the United States was not built by those who waited and rested and wished to look behind them. - The achievement of justice is an endless process. Charles Kettering - If you have always done it that way, it is probably wrong. - Where there is an open mind, there will always be a frontier.

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Page 22

10-19-2006

Quality Quotes
Gengis Khan - Violence never solved anything. Soren Kierkegaard - The supreme paradox of all thought is the attempt to discover something that thought cannot think. Martin Luther King, Jr. - I have a dream that one day on the red hills of Georgia, the sons of former slaves and the sons of former slave-owners will be able to sit together at the table of brotherhood . . . that one day even the state of Mississippi, a state sweltering with the heat of oppression, will be transformed into an oasis of freedom and justice . . . that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. - I want to be the white man's brother, not his brother-in-law. - Injustice anywhere is a threat to justice everywhere. - The arm of the moral universe is long, but it bends toward justice. ************* Henry Kissinger - The nice thing about being a celebrity is that if you bore people, they think it’s their fault. Paul Klee - Art doesn’t reproduce the visible but rather makes it visible. Alfie Kohn - If rewards do not work, what does? I recommend that employers pay workers well and fairly and then do everything possible to help them forget about money. A preoccupation distracts everyone -- employers and employees -- from the issues that really matter. These issues might be abbreviated as the three Cs of quality: choice, collaboration and content. Choice means workers should participate in making decisions about what they do. Collaboration means they should be able to work together in effective teams. Content referes to the job's teasks. To do a good job, people need a good job to do. - No known controlled studies have ever shown that long term benefits occur from reward systems - only short term. - Stop asking how motivated people are, rather ask how they are motivated. Jonathan Kozol - Pick battles big enough to matter, small enough to win. ************* Joseph Kraft - In thousands of impalpable ways, the journalist shapes for the outside world images of men and events. Hans Kung - Ethics must again become public instead of merely personal. Doug Larson - What some people mistake for the high cost of living is really the cost of living high. Ervin Laszlo - We cannot and perhaps should not interfere with the unfolding of evolution in the realms of nature. But when it comes to the evolution in the realms of history, the case is different. Here we are the actors, and it is our future that is at stake. Ursula LeGuin - Knowing other people is intelligence, knowing yourself is wisdom. - Overcoming others takes strength, overcoming yourself takes greatness. - Contentment is wealth. Stanislaw J. Lec - You can close your eyes to reality, but not to your memories Robert E. Lee - There is a true glory and a true honor - the glory of duty done, the honor of the integrity of principle. ************* Page 23

Copyright ! 2006 Sergent Results Group - All Rights Reserved

10-19-2006

Quality Quotes
Jay Leno - You’re not famous until my mother has heard of you. John Leonard - It takes a long time to grow an old friend. Doris Lessing - Any human anywhere will blossom into a hundred unexpected talents and capacities simply by being given the opportunity to do so. Ted Levitt - The Marketing Imagination - All energies should be directed toward satisfying the customer, no matter what. ************* Benjamin Lichtenberg - Stature comes not with height, but with depth. Abraham Lincoln - I am now the most miserable person living. If what I feel were equally distributed to the whole human family, there would not be one cheerful face on earth. Whether I shall ever be better, I cannot tell. I awefully forbode I shall not. To remain as I am is impossible. I must die or be better it appears to me. - I do not think much of a man who is not wiser today than he was yesterday. - I never met or heard of anyone who could outsmart honesty. - The best thing about the future is that it comes only one day at a time. - Those who would deny freedom to others deserve it not for themselves, and under a just God, cannot long retain it. - Things may come to those who wait, but only the things left by those who hustle. ************* - Truth is generally the best vindication against slander. - You cannot strengthen the weak by weakening the strong. You cannot build character by taking away man’s initiative. You cannot help men permanently by doing for them what they could and should do for themselves. Edward B. Lindaman - Thinking in Future Tense - One of life’s most fulfilling moments occurs in that split second when the familiar is suddenly transformed into the dazzling aura of the profoundly new. . . . What seems mundane and trivial is the very stuff that discovery is made of. The only difference is our perspective, our readiness to put the pieces together in an entirely new way and to see patterns where only shadows appeared just a moment before. Anne Morrow Lindbergh - It takes as much courage to have tried and failed as it does to have tried and succeeded. Vince Lombardi - The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will. - The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. - The spirit, the will to win, and the will to excel are the things that endure. These qualities are so much more important than the events that occur. ************* Henry Wadsworth Longfellow - We judge ourselves by what we feel capable of doing, while others judge us by what we have already done. - Music is the universal language of mankind. Sir John Lubbock - What we see depends mainly on what we look for. Wayne Lukas - The speed of the leader determines the rate of the pack.

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Page 24

10-19-2006

Quality Quotes
Douglas MacArthur - In war there is no substitute for victory. Machiavelli - It must be remembered that there is nothing more - - - dangerous to manage than the creation of a new system. For the initiator has the enmity of all who would profit by the preservation of the old institution and merely lukewarm defenders in those who would gain by the new ones. The Prince - Where willingness is great, difficulties cannot be great. Horace Mann - Be ashamed to die until you have won some victory for humanity. Thomas Mann - Time cools, time clarifies; no mood can be maintained quite unaltered through the course of hours. Thurgood Marshall - People are people -- strike them and they will cry, cut them and they will bleed, starve them and they will wither away and die. But treat them with respect and decency, give them equal access to the levers of power, attend to their aspirations and grievances and they will flourish and grow. ********** Og Mandino - I will welcome happiness, for it enlarges my heart; yet I will endure sadness, for it opens my soul. I will acknowledge rewards, for they are my due; yet I will welcome obstacles, for they are my challenge. Stanley Marcus - Knoxville News-Sentinel - The greatest problem American business faces is getting...to work watching customers and products. - Consumers are statistics. Customers are people. Steve Martin - TV Entertainment - There's a part of people that can never be satisfied, no matter what happens, because your mind is greater than the events in your life. John Masefield - The hours that make us happy make us wise. Abraham Maslow - The great lesson from the true mystics is that the sacred is in the ordinary, that it is to be found in one’s daily life, in one’s neighbors, friends, and family, in one’s back yard. - What a man can be, he must be. ************* Brian Maxwell - PowerBar Co-founder - You really don’t want my money. You’ll do better without it. The lack of money will force you to do things you wouldn’t think of otherwise. Anne McCaffrey - Make no judgements where you have no compassion. Donald H. McGannon - Leadership is action, not position. ************* Arch McGill - A Passion for Excellence - The individual customer perceives service in his or her own terms. Ralph McGill - You have to lay the hay down in front of the mules.

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Page 25

10-19-2006

Quality Quotes
Gordon McGovern - A Passion for Excellence - Above all, we've got to focus on quality first, cost second. ************* Mignon McLaughlin - A successful marriage requires falling in love many times, always with the same person. John-Roger and Peter McWilliams - As you’re the only one you can really change, the only one who can really use all your good advice is yourself. ************* Margaret Mead - Never doubt that a small group of thoughtful, committed citizens can change the world; indeed it’s the only thing that ever has. Herman Melville - All profound things and emotions of things are preceded and attended by Silence. Silence is the general consecration of the universe. Silence is the invisible laying on of the Divine Pontiff’s hand upon the world. Silence is the only Voice of our God. H. L. Mencken A celebrity is a person known to many people he is glad he doesn’t know. Conscience is the inner voice which warns us that someone may be looking. The cynics are right nine times out of ten. To every problem there exists a solution: simple, neat and wrong!

Thomas Merton - A man who loves God, necessarily loves silence. Perle Mesta - When asked the secret of her success- It’s all in the greetings and goodbyes! As each guest arrives, meet him or her with “At last you’re here!” and as each leaves, express your regrets with “I’m sorry you have to leave so soon”! James A. Michener - Don’t put off for tomorrow what you can enjoy today, because if you enjoy it today you can do it again tomorrow. Carl Miller - Give me a bowl of wine; in this I bury all unkindness. Milliken and Co. Manager - A Passion for Excellence - A customer's problem is almost always solvable. It's up to us to see it as an opportunity. ************* Field Marshall Helmuth Carl Bernard von Moltke - No plan survives contact with the enemy. Ashley Montagu - The only measure of what you believe is what you do. If you want to know what people believe, don’t read what they write, don’t ask them what they believe, just observe what they do. Michel Eyquem Montaigne- There is no man so good who, were he to submit all his thoughts and actions to the laws, would not deserve hanging ten times in his life. Doris Mortman - Until you make peace with who you are, you’ll never be content with what you have. Malcolm Muggeridge - There is no such thing as darkness; only a failure to see. Lewis Mumford - One of the functions of intelligence is to take account of the dangers that come from trusting solely to the intelligence.
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Quality Quotes

Napoleon - Take time to deliberate, but when the time for action has arrived, stop thinking and go in. - There is no greater immortality than to occupy a place you cannot fill. Ogden Nash - Progress might have been all right once, but it has gone on too long. Friedrich Wilhelm Nietzsche - Distrust all in whom the impulse to punish is powerful. - “I have done this,” says the memory; “I can’t have done this,” says pride. In the end, memory yields. - The day has a thousand pockets, if you have things to put in them. - We have art in order not to die of the truth. - Whatever doesn’t kill me makes me stronger. ************* Larry Niven - Everything starts as somebody’s daydream. Peggy Noonan - What I Saw At the Revolution - Candor is a compliment; it implies equality. It’s how true friends talk. ************* - Humor allows us to step out of the moment, look at it and sum it up with no great reverence. It is a gift nature gives the mature intellect. If a Presidential candidate is lacking in humor, don’t vote for him. He lacks the Presidential sensibility, and he’ll never succeed with Congres or rally the will of the people. - It’s not where I’m from, but where I stand. It’s not where I was born, but what I believe. *********** Richard C. “Dick” Notebaert - Every nickel counts. - Our approach should be less shotgun and more rifle. David Ogilvy -- Don’t bunt. Aim out of the park. Lawrence Olivier - I take a simple view of life; keep your eyes open and get on with it. Bob Orben - What bothers me about TV is that it tends to take our minds off our minds. Ronald E. Osborn - Unless you try to do something beyond what you may have already mastered, you will never grow. Frank Outlaw - Watch your thoughts; they become words. - Watch your words; they become actions. - Watch your actions; they become habits. - Watch your habits; they become your character. - Watch your character; it becomes your destiny. Ovid - Reality is what is before your eyes.

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Quality Quotes
Tom Paine - Those who expect to reap the blessings of freedom must. . . undergo the fatigues of supporting it. (After the defeat at the battle of Brandywine - 1777) - Character is much easier kept than recovered. ************* - In the following pages I offer nothing more than simple facts, plain arguments and common sense; and have no other preliminaries to settle with the reader, other than that he will divest himself of prejudice and prepossession, and suffer his reason and his feelings to determine for themselves; that he will put on, or rather that he will not put off, the true character of a man, and generously enlarge his views beyond the present day. Dolly Parton - from Louis Timberlake in, “ It’s Always Too Soon To Quit” - I never stopped trying. And I never tried stopping. ************* Blaise Pascal - Do you wish people to speak well of you? Don’t speak well of yourself. George S. Patton - I wish to assure all of the officers and soldiers that I never have and never will criticize them for doing too much. However, I will surely relieve them for doing nothing. What happens is that they stop thinking, creating ideas and then they just rust to death. Norman Vincent Peale - Anybody can do just about anything with himself that he really wants to and makes up his mind to do. We are capable of greater things than we realize. - I am different; I have a job to do in this world, and if I do not do it, it will never be done. And you too, have a job to do in this world. And if you do not do it, it will never be done; there is no one quite like you. - The only way to approximate the greatness implicit in human creation is to be yourself. One of the basic laws of human existence is: find yourself, know yourself, be yourself. - Promises are like crying babies in a theatre; they should be carried out at once. William Penn - Time is what we want most. But what alas! we use worst. William Lyon Phelps - The fear of life is the favorite disease of the twentieth century. Alfred Politz - Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor. General Colin Powell - Being responsible sometimes means pissing people off. - Don’t avoid the tough decisions. Quickly make the difficult choices. Confront the people who need to be confronted - Excessive delays in the name of information-gathering breeds “analysis paralysis.” Procrastination in the name of reducing risk actually increases risk. - Look for intelligence and judgment, and most critically, a capacity to anticipate, to see around corners. Also look for loyalty, integrity, a high-energy drive, a balanced ego, and the drive to get things done. - Offer different rewards based on performance. By trying not to get anyone mad, by treating everyone equally regardless of their contributions, you ensure that the only people you'll wind up angering are the most creative and productive people. - People’s worth is determined by their willingness to learn new skills and grab new new responsibilities, perpetually reinventing their jobs. - Some people will get angry at your actions and decisions. It's inevitable, if you're honorable. - Trying to get everyone to like you is a sign of mediocrity. Persian Proverb - Trust in God -- but tie your camel tight! *************

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Quality Quotes
Laurence J. Peter - Each time we changed our environment, our environment changed our behavior, and our new behavior demanded a new environment. Tom Peters - In Search of Excellence - True service and quality-oriented companies can and do expect to get things right. - Quality is the driver; it must come first. - You..provide the best service you can...which in turn allows you to reap whatever benefits there may be. - Whatever a customer feels is, by definition, fair. The customer pays the freight (or doesn't)..period. - Simple common courtesy, such as a personal call after a foul-up, makes you special. - Treating people - not money, machines or minds - as the natural resource may be the key to it all. - Good listeners get out from behind the desk to where the customers are. ************* Bill Pinkney - 57 year old who sailed 32,00 miles around the world alone - Prepare yourself with education. Whatever you want to do, begin it, because action has power, spirit, and magic in it. ************* - I put my fear to positive, intelligent use. Experience and judgement got me through. So did prayer. - I’m a perfect example that if you put your mind to something, it can be done. All you have to do is be willing to pay the price and work at it. Whether you’re female or black -- or anything -- you can’t let anybody else set your goals for you. You’ve got to get your butt in gear. Plato - At the touch of love, everyone becomes a poet. - The unexamined life is not worth living. Platus - Not by years but by disposition is wisdom acquired. Alexander Pope - A man should never be ashamed to own he has been in the wrong, which is but saying in other words, that he is wiser today than he was yesterday. Charles Precourt - Veteran Space Shuttle Pilot - … Then they strap us onto six million pounds of explosives and holler, “Have a great flight! If you need us, we’ll be a mile and a half away from the launch pad in a concrete bunker.” Price Pritchett - The Employee Handbook for Organizational Change - Running a company is easy when you don’t know how, but very difficult when you do. Nelly Ptaschkina - A minute is often enough to change the life of a man completely. Gipsie Ranney - Do not confuse coincidence with cause and effect. Sam Rayburn - If a man has common sense, he has all the sense there is. Ronald Reagan - We are a nation that has a government -- not the other way around. And this makes us special among the nations of the Earth. Our government has no power except that granted it by the people. It is time to check and reverse the growth of government which shows signs of having grown beyond the consent of the governed. 1981 Inaugural Address - If history teaches anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. It means the betrayal of our past; the squandering of our freedom. Robert Reich - The Work of Nations - The greatest enemy of progress is hopelessness.
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Quality Quotes

Walter Reuther - There is no greater calling than to serve your fellow men. There is no greater contribution than to help the weak. There is no greater satisfaction than to have done it well. Richard Rhodes - Before it is science and career; before it is livelihood; before even it is family or love, freedom is sound sleep and safety to notice the play of morning sun. Paul Richard - The vagabond, when rich is called a tourist. Earl Riney - Happiness is one thing that multiplies by division. Robbins - There’s no great success without great commitment. *********CHECK OUT NAME< WHO John D. Rockefeller - I learned to work and then to play; I dropped the work along the way and God was good to me every day. Knute Rockne - One man practicing sportsmanship is far better than 50 preaching it. - I don't like to lose, and that isn't so much because it is just a football game, but because defeat means the failure to reach your objective. - The trouble in business as well as in sports, is that too many people are afraid of competition. The result is that in some circles, people have come to sneer at success if it costs hard work, training and sacrifice. Carl Rogers - The only person who is educated is the one who has learned how to learn. . . and change. ********* Will Rogers - An economist’s guess is liable to be just as good as anybody else’s. - Do not let yesterday use up too much of today. ************* - Even if you’re on the right track, you’ll get run over if you just sit there. - You may be on the right track, but if you just sit there, you’ll get run over. - Things will get better - despite our best efforts to improve them. Eleanor Roosevelt - No one can make you feel inferior without your consent. - One’s philosophy is not best expressed in words. It is expressed in the choices one makes ... And the choices we make are ultimately our responsibility. ************* Franklin D. Roosevelt - This great nation will endure as it has endured, will revive and will prosper. So first of all, let me assert my firm belief that the only thing we have to fear is fear itself -- nameless, unreasoning, unjustified terror which paralyzes needed efforts to convert retreat into advance. 1933 Inaugural Address - When you come to the end of your rope . . . tie a knot and hang on. ************* - Never before have we had so little time in which to do so much.

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Quality Quotes
Theodore “Teddy” Roosevelt - Do what you can, with what you have, where you are. - Far and away the best prize that life offers is the chance to work hard at work worth doing. - In any moment of decision the best thing you can do is the right thing. The worst thing you can do is nothing. - It is not the critic who counts, or how the strong man stumbled and fell, or whether the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes short again and again; who knows the great enthusiasm, the great devotion, and who spends himself in a worthy cause, who at the best, knows the triumph of high achievement; and if he fails, at least fails while daring greatly so that he’ll never be with those cold and timid souls who never know either victory or defeat. ************* - There is no good reason why we should fear the future, but there is every reason why we should face it seriously, neither hiding from ourselves the gravity of the problems before us nor fearing to approach these problems with the unbending, unflinching purpose to solve them aright. 1905 Inaugural Address - We should insist that if the immigrant who comes here in good faith becomes an American and assimilates himself to us, he shall be treated on an exact equality with everyone else, for it is an outrage to discriminate against any such man because of creed, or birthplace, or origin. But this is predicated upon the person's becoming in every facet an American, and nothing but an American ... There can be no divided allegiance here. Any man who says he is an American, but something else also, isn't an American at all. We have room for but one flag, the American flag ... We have room for but one language here, and that is the English language ... and we have room for but one sole loyalty and that is a loyalty to the American people. Leo Roskin - It is the weak who are cruel. Gentleness can only be expected from the strong. Rousseau - Reason deceives us often, conscience never. ************* Theodore Isaac Rubin - Happiness dooes not come from doing easy work but from the afterglow of satisfaction that comes after the achievement of a difficult task that demanded our best. Dagobert D. Runes - You cannot train a horse with shouts and expect it to obey a whisper. John Ruskin - Quality is never an accident; it is always the result of intelligent effort. - It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is wise to add something for the risk you run, and if you do that, you will have enough to pay for something better. - There must be a will to produce a superior thing. Bertrand Russell - The fact that an opinion is widely held is no evidence whatever that it is not entirely absurd; indeed, in view of the silliness of the majority if mankind, a widespread belief is more likely to be foolish than sensible.

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Quality Quotes
D. M. Sage - I hope the times have been good to you, and if they haven't, that you have been good to yourself. - In the following pages I offer simple facts, plain arguments and common sense and no score to settle. I only ask you the reader to set aside your prejudices and prepossessions, to use your reason and feelings to determine for yourself; that you accept without delay, the true character of wisdom and humanity to generously enlarge your views beyond the present day. (Credits to Tom Paine) - Our Constitution is a truly awesome example of the power of thought. The ideas in this document have inspired Americans to outstanding accomplishments, have enabled us to lead the world and to create the greatest democracy the world has ever known. - Remember to first believe in your ideas and the power of your own thoughts. You must next have the faith to pursue them, no matter what the difficulties and no matter what the world says. Finally, you must be able to put your ideas into a form that can be communicated to others, communicated in such a way that others can share your vision and see the power of your thought. - The creators of the Constitution believed in their own vision, the value of what they were trying to accomplish, and found solutions to the problems they faced daily. They believed in themselves, found the words and drafted one of history's greatest documents, which established a new ideal and the reality for self-governance. - The power of thought is limitless. Believe in your thoughts, give them effective expression and I promise that you will be astounded at the results. Develop your powers of thought and vision, set goals, take actions and communicate effectively with others. Just as the fathers of the Constitution did, you can imagine the life you desire, create it, and then carry it through to live the life you thought possible. - Those who believe in the power of their own thoughts will never fall short because they believe in their own vision and try. - Thought is something that cannot be weighed, touched, measured or perceived with any of our physical senses. This contradiction between power and substance is the reason we should have faith in our own ideas. A thought can transform ideas into anything from a university to a financial empire, to a nation. - When the world doesn't treat me well, I treat myself. Rene le Sage - Facts are stubborn things. Saint Bernard of Clairvaux - The soul that loves, loves and knows nothing else. Joseph Salak - This summer one third of the nation will be ill-housed, ill-nourished and ill-clad. Only they call it a vacation. Colonel Harlan Sanders - There's no reason to be the richest man in the cemetery. You can't do any business from there. Richard Ben Sapir - Time has a wonderful way of weeding out the trivial. ************* Carl Sandburg - Life is like an onion. You peel it off one layer at a time; and sometimes you weep. Dorothy Sarnoff - I never criticize; I make the constructive criticism. Diplomacy is more helpful than criticism. - When you get up to persuade, confront or perform, do it with the vibes of Joy & Ease, Enthusiasm, Sincerity & Credibility, Concern for Others and Authority. Jack Schaefer - If you can’t enjoy yourself, enjoy somebody else. Jacqueline Schiff - The National Enquirer - The best remedy for a short temper is a long walk. Schopenhauer - Intellect is invisible to the man who has none.

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George Schultz - On the Iran Contra Affair- The only way to contain the damage is to give the essential facts to the public as quickly as possible; get everything out in the open, and fast. - Our policy is what we do, not what we say. ************* Charles Schulz - Just remember, when you’re over the hill, you begin to pick up speed. Robert Schumann - There are two very difficult things in the world. One is to make a name for oneself and the other is to keep it. Albert Schweitzer - The only ones among you who will be really happy, are those who have sought and found how to serve. Marcus Seneca - A great step towards independence is a good humored stomach. - If a man knows not what harbor he seeks, any wind is the right wind. - It is a rough road that leads to the heights of greatness. - Men learn while they teach. - Most powerful is he who has himself in his own power. - While we are postponing, life speeds by. ************* Benjamin Carey Sergent - Life is like this - it takes a lot of time and fuel to make the fire hot enough. And it takes a lot of effort, pounding and practice to shape the metal into something useful. And the hotter the fire, the stronger the steel. Patsy Sue Sergent - Do good to those who spite you and be kind to those who are unkind to you. Return love for hate. It’s the right thing to do and it drives your enemies crazy. Joseph Walter Sergent - If a man’s word isn’t any good, neither is he. - If you really have an itch for something, be ready to scratch for it. - Some people are educated beyond their intelligence. - There are no such things as “bad” children, only bad parenting. ServiceMaster LP - Tomorrow’s stock price depends on how we serve our customers today. William Shakespeare - A light heart lives long. - There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy. - We are what we are, but not what we may be. - What’s gone and past help, should be past grief. ************* George Bernard Shaw - If you cannot get rid of the family skeleton, you may as well make it dance. ************* - People are always blaming their circumstances for what they are. I don’t believe in circumstances. The people who get on in this world are people who look for the circumstances they want, and if they cant find them, make them. - Some men see things as they are and say “Why?” I dream things that never were, and say, “Why not?” - The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. - This is the true joy in life, the being used for a purpose recognized by yourself as a mighty one; the being a force of nature instead of a feverish, selfish little clod of ailments and grievances, complaining that the world will not devote itself to making you happy.

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Quality Quotes
Jean Sibelius - Pay no attention to what the critics say. A statue has never been erected in honor of a critic. Alan Simpson - Former Wyoming Senator - In your country club, your church, and business, about 15% of the people are screwballs, lightweights, and boobs, and you would not want those people unrepresented in Congress. Leslie E. Simon - Lt. General, U.S. Army, stated in 1936 while still a Captain - If you cannot argue with your boss, he is not worth working for. Socrates - The way to gain a good reputation is to endeavor to be what you desire to appear. Sophocles - To him who is in fear, everything rustles. - The truth is always the strongest argument. Alexander Smith - Christmas is the day that holds time together. Logan Pearsall Smith- What is more mortifying than to feel that you have missed the plum for want of courage to shake the tree? Ted Sorenson - Today, the business of business is America. (See Coolidge) Joe Sperry - The company issues your check but the customer pays your salary. Bruce Springsteen - That flag belongs to me. That's a symbol of the country I see, and I'm not gonna cede that image to any particular party or ideology. Dan Stanford - Experience is what you get when you don’t get what you want. King Stanislaus of Poland - To believe with certainty, we must begin with doubting. Scott Stapp - Of Musical Group “Creed” - The way I was taught religion, what got lost was love and forgiveness, and what got pushed was condemnation and guilt. C. Stark - Wine to the poet is like a winged steed; he who drinks water gains but a little speed. Ray Stark - Film Producer - If you have interest in life, you can be broke, but you can survive. You can have a terminal illness, but if you have interest, it keeps you going. John Steinbeck - Ideas are like rabbits. You get a couple and learn how to handle them, and pretty soon you have a dozen. - Men do change, and change comes like a little wind that ruffles the curtains at dawn, and it comes like the stealthy perfume of wildflowers hidden in the grass. Thomas G. Stemberg - Cofounder and Chairman of Staples - Experience overcomes education by a three-to-one ratio.

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Quality Quotes
Casey Stengel - The secret of managing is to keep the guys who hate you away from the guys who are undecided. - The trouble is not that players have sex the night before a game. It's that they stay out all night looking for it. Robert Louis Stevenson - Politics is perhaps the only profession for which no preparation is thought necessary. - A friend is a present you give yourself. General Joseph Stillwell - The higher a monkey climbs, the more you see of its behind. Stult’s Situation Report - As quoted in the Chicago Tribune 7-11-75 - Our problems are mostly behind us - what we have to do now is fight the solutions. Ethel Sullins - When you see someone who doesn’t do better than you would, don’t blame them for not knowing the right way. If they knew better, they’d do better. They are ignorant because they have not learned the right way. - Help others by teaching them, and you will also help yourself. Walter Lee Sullins - A wise man might change his mind, but only a foolish man will never change his. Everett T. Suters - A good leader inspires his people to have confidence in him; a great leader inspires them to have confidence in themselves. - The greatest hidden resource of most organizations is the difference between the average jobs that their people are doing and the outstanding jobs they could be doing -- with the right inspiration. Emanuel Swedenborg - Conscience is God’s presence in man. Paul Sweeney - True success is overcoming the fear of being unsuccessful. Ben Sweetland - The world is full of abundance and opportunity, but far too many people come to the fountain of life with a sieve instead of a tank car, a teaspoon instead of a steam shovel. They expect little and as a result they get little. Jonathan Swift - There is nothing in this world consistent, but inconsistency. Charles Swindoll - The longer I live, the more I realize the impact of attitude on life. Attitude to me is more important than facts. It is more important than the past, than education, than money, than circumstances, than failure, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company ... a church ... a home. The remarkable thing is, we have a choice every day regarding the attitude we will embrace for the day. We cannot change our past ... we cannot change the fact that certain people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you ... we are in charge of our attitudes. A.A. Campbell Swinton - A 1911 quote on the viability of his invention, and electronic system almost identical to modern televisions - It is only a product of my imagination; such an apparatus will never be built. Sykes - Many receive advice, only the wise profit by it.

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W. H. Taft - Let every man strive to add a good name to his other capital. John Tarkov - The Sioux Indians have a wise saying: The first thing people say after death is, “Why was I so serious?” The Talmud - The whole worth of a kind deed lies in the love that inspires it. Zachary Taylor - Fear is the tax that conscience pays to guilt. Mother Teresa - Kind words can be short and easy to speak, but their echoes are truly endless. - We ourselves feel that what we are doing is just a drop in the ocean, but the ocean would be less because of that missing drop. Tennyson - I am a part of all that I have met. Margaret Thatcher - Standing in the middle of the road is very dangerous; you get knocked down by the traffic from both sides. Marlo Thomas - Never face facts; if you do, you’ll never get up in the morning. Henry David Thoreau - A wise man will not go out of his way for information. - Dreams are the touchstones of our character - For every thousand hacking at the leaves of evil, there is one striking at the root. - If a man advances confidently in the direction of his dreams to live the life he has imagined, he will meet with a success unexpected in common hours. - It is not enough to be busy. The question is what we are busy with. - Simplicity, simplicity, simplicity! - The monster is never where we think he is. - 1854 Thucydides - Of all manifestations of power, restraint impresses men most. Paul Tillich - Courage does not remove anxiety. Alexis de Tocqueville - Democracy in America 1840 - If I were asked . . . to what the singular prosperity and growing stregth of that people ought mainly to be attributed, I should reply: “to the superiority of their women.” Alvin Toffler - Learning is an approach, both to knowledge and to life, that emphasizes human initiative. It encompasses the acquisition and practice of new methodologies, new skills, new attitudes and new values necessary to live in a world of change. Learning is a process of preparing to deal with new situations. Lily Tomlin - Reality is nothing but a collective hunch. - No matter how cynical you get, it is impossible to keep up. Robert Townsend - If people are coming to work excited ... if they’re making mistakes freely and fearlessly ... if they’re having fun ... if they’re concentrating on doing things, rather than preparing reports and going to meetings -- then somewhere you have a leader.
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Quality Quotes

Brian Tracy - To be truly successful, you need to develop a philosophy of time management, a world view that recognizes time as the one invaluable, indispensible, irreplacable ingredient of a successful, happy life. Lee Trevino - You don’t know what pressure is until you play for five bucks with only two in your pocket. Harry S. Truman - A man cannot leave a better legacy to the world than a well educated family. - Slowly but surely we are weaving a world fabric of international security and growing prosperity. We are aided by all who wish to live in freedom from fear -- even by those who live today in fear under their own governments. We are aided by all who want relief from the lies of propaganda -- who desire truth and sincerity. We are aided by all who desire self-government and a voice in deciding their own affairs. . . Our allies are the millions who hunger and thirst after righteousness. 1949 Inaugural Address - A leader must be strong when there is temptation to look the other way and do nothing. A leader must be able to come up with new ideas and understand how implementing these ideas will affect present and future operations. Next, a leader must have the ability to convince people to go along with ideas. With this quality is the ability to understand exactly the way people are thinking. A leader must support and continue the good programs of previous leaders and not abandon them. A leader must inform the people of exactly what they are trying to do and keep on telling them. If you tell the truth often enough, they will believe it and go along with you. Mark Twain - I was gratified to be able to answer promptly. I said, “I don’t know.” - It is better to deserve honors and not have them than to have them and not deserve them. - Loyalty to a petrified opinion never yet broke a chain or freed a human soul. - Nothing so needs reforming as other people’s habits. - Put all your eggs in one basket - and watch that basket. - The essential thing is to get good training instead of bad training: Inestimably valuable is training, influence and education in the right directions. - As Regards Patriotism - The man with a new idea is a crank - until the idea succeeds. - There ain’t no surer way to find out whether you like people or hate them than to travel with them. - Training is everything. The peach was once a bitter almond; cauliflower is nothing but cabbage with a college education. - Training is all there is to a person. We speak of nature; it is folly; there is no such thing as nature; what we call by that misleading name is merely heredity and training. - Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. - We should be careful to get out of an experience only the wisdom that was in it -- and stop there, lest we be like the cat that sits on a hot stove-lid. She will never sit down on a hot stove-lid again -- and that is well, but also she will never sit down on a cold one anymore. - When people assume responsibility for their own training, they are no longer programmed by their environment; they become the programmers. - When I was fourteen years old, I was amazed at how unintelligent my father was. By the time I turned twenty-one, I was astounded by how much he had learned in the last seven years. - When in doubt, tell the truth. Frank Tyger- Opportunity’s favorite disguise is trouble. - Discoveries are often made by not following instructions, by going off the main road, by trying the untried. Lao Tzu - A journey of a thousand miles must begin with a single step. Sun Tzu - All warfare is based on deception. . . When near, make it appear that you are far away; when far away, that you are near. - Those who are victorious plan effectively and change decisively. They are like a great river that maintains its course, but adjusts its flow. They have form, but are formless. They are skilled in both planning and adapting and need not fear the result of a thousand battles, for they win in advance, defeating those who have already lost.
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Quality Quotes

U.S. Army DORA Program - Do it Once, do it Right and do it All. Abigail Van Buren - If you want a place in the sun, you have to put up with a few blisters. Martin Van Buren - It is easier to do a job right than to explain why you didn't. Dick Vermiel - If you don’t invest very much, then defeat doesn’t hurt very much and winning is not very exciting. Voltaire - By appreciation, we make excellence in others our own property. - It is because they can be frivolous at times that the majority of people do not hang themselves. - Common sense is not so common. Karl Von Clausewitz - A swift and vigorous assumption of the offensive, the flashing sword of vengeance, is the most brilliant point in the defensive. Kurt Vonnegut - Life happens too fast for you ever to think about it. If you could just persuade people of this, but they insist on amassing information. - I can think of no more stirring symbol of man’s humanity to man than a fire engine. William Arthur Ward - Flatter me and I may not believe you. Criticize me and I may not like you. Ignore me and I may not forgive you. Encourage me and I will not forget you. - A warm smile is the universal language of kindness. - You were given a gift of 86,400 seconds today. Have you used one to say “Thank you?” Booker T. Washington - No race can prosper until it learns that there is as much dignity in tilling a field, as in writing a poem. - I have learned that success is to be measured not so much by the position that one has reached in life, as by the obstacles which he has overcome while trying to succeed. Out of the hard and unusual struggle through which he is compelled to pass, he gets a strength, a confidence, that one misses whose pathway is comparatively smooth by reason of birth and race. George Washington - Every action done in company ought to be done with some sign of respect to those that are present. Paul Watzlawick and Colleagues - Change: Principles of Problem Formation and Problem Resolution - There are two different types of change; one that occurs within a given system which itself remains unchanged, and one whose occurrence changes the system itself. Richard Weaver - Ideas have consequences. Mary Webb - Precious Bane - We are tomorrow’s past. Daniel Webster - Justice, sir, is the great interest of man on earth. Len Wein - A true friend is someone who is there for you when he’d rather be anywhere else.

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Quality Quotes
Eudora Welty - A good snapshot stops a moment from running away. Lowell Weicker - If you want to cut through all the bullshit of politicians, take a look at a budget. It tells you exactly what their priorities are. Bill Weiss - We tend to be relentless in the pursuit of policy changes. - Make things happen instead of keeping them from happening. E. B. White - Democracy is the recurrent suspicion that more than half of the people are right more than half of the time. - When I wake up in the morning, I wonder if I should try to save the world or savor it today. Justice Byron White - It is the purpose of the First Amendment to preserve an uninhibited marketplace of ideas in which truth will ultimately prevail. Oscar Wilde - Consistency is the last refuge of the unimaginative. - I am not young enough to know everything. - The pure and simple truth is rarely pure and never simple. Douglas Wilder - Governor of Virginia - Freedom is nowhere to be found when the people are overtaxed and overregulated. Harold L. Wilensky - The nature of an executive decision itself shapes the uses and quality of intelligence because it affects the number, kinds and organization of experts called to serve. Marianne Williamson - Our greatest fear is not that we are inadequate but that we are powerful beyond measure. Woodrow Wilson - Character is a by-product; it is produced in the great manufacture of daily duty. Donald Wilton - Are You Communicating? - For every person who is fired for incompetence, two people are fired for personality factors. Major contributor: lack of communication skills. Oprah Winfrey - Luck is a matter of preparation meeting opportunity. - Those who seek to pull you down every time you exceed their expectations for you can never be fully satisfied. Jonathan Winters - If your ship doesn’t come in, swim out to it! Shelley Winters - I have bursts of being a lady, but it doesn’t last very long. Arthur G. Wirth - In “New Directions in Schools” - If teachers show in their attitudes and actions that they are cynical, bored and defeated, the young will get the message, no matter how many literary classics they are required to read.

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Quality Quotes
Ludwig Wittgenstein - Austrian Philosopher - For an answer which cannot be expressed, the question, too, cannot be expressed. - My work consists of two parts; the one presented here, plus all that I have not written. And it is precisely this second part that is the important one. - To believe in God is to see that life has a meaning. John Wooden - It’s what you learn after you know it all that counts. - Do not let what you cannot do interfere with what you can do. David T. Wolf - Idealism precedes experience; cynicism is what follows. Stevie Wonder - Motown meant discipline to me. The attitude was “Do it over. Do it differently. Do it until it can’t be done any better.” Lorene Workman - You can’t act like a skunk without someone’s getting wind of it. Wren - Ability is a poor man’s wealth. Steven Wright - Everywhere is walking distance, if you have the time. Malcolm X - Each must teach one. - Non-violence is fine as long as it works. Chuck Yeager - You accept risk as part of every new challenge; it comes with the territory. . . You know you can be hammered by something unexpected, but you count on your experience, concentration and instincts to pull you through. And luck. Without luck. . . . Walter Yost - Fact is the hardest thing in this world to get. Lin Yutang - The Importance of Living - A man who has to be punctually at a certain place at five o’clock, has the whole afternoon ruined for him already. Zen Master - Life is a sword that wounds, but cannot wound itself; like an eye that sees, but cannot see itself. Anonymous Quotes - A college degree conferred on a person with no knowledge is like an embroidered saddle on a jackass. - A foot in the door is worth two on the desk. - A lot of people have great ideas, but nothing in the world is cheaper than a good idea with no action. - All of us could take a lesson from the weather. It pays no attention to criticism. - Anger is never without a reason, but seldom with a good one. - Be careful of your thoughts; they may become words at any moment. - Be patient with the faults of others; they have to be patient with yours. - Blessed are they who have nothing to say, and who cannot be persuaded to say it. - Commit to a lifestyle of excellence. - Choice, not chance determines destiny. - Earnings are an opinion, but cash is a fact. - Every job is a self portrait of the person who did it. Autograph your work with excellence. - Fail forward. Learn from your mistakes. - Failure is not the worst thing in the world. The very worst is not to try.
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10-19-2006

Quality Quotes

Anonymous Quotes Continued - For want of a nail, the shoe was lost; For want of a shoe, the horse was lost; For want of a horse, the rider was lost; For want of a rider, the battle was lost; For want of a battle, the kingdom was lost! (The Butterfly Effect from folklore.) - Forbidden fruit creates many jams. - Get a dream and be loyal to it. - Good supervision is the art of getting average people to do superior work. - If better is possible, good is not enough. - If you don't correct your first mistake, you make another. - In the long run, the sharpest weapon of all is the kind and gentle spirit. - It is nice to be great, but it is greater to be nice. - Knowing your destination is half the journey. - Learn from the mistakes of others - you can never live long enough to make them all yourself. - Losers make promises, winners make commitments. - Many of life’s failures are men who did not realize how close they were to success when they gave up. - Most people use 1% of their talent. Someone who puts out 2 or 3% will seem like a genius. - One accurate measurement is worth one thousand expert opinions. - Our value depends upon what we make of what we are. - Peace is not the absence of conflict, but the ability to cope with it. - People forget how fast you did a job -- but they remember how well you did it. - Pride compels us to do our best even though no one is looking. - Real leaders are ordinary people with extraordinary determination. - Reference something better and then risk getting it. - Spring appears, and we are once more children. - Talk is cheap, free speech isn’t. - The difference between ordinary and extraordinary is that little “extra.” - The future is only partially predictable. It is a good idea to be prepared. - The happiness of life may be greatly increased by small courtesies. - The man who goes the farthest is generally the one who is willing to do. - The meaning of life is in striving for goals. - The significance of living is what you are, not what you were. - The universe rewards action. - The world is full of good ideas. - There are things you cannot regain; the spoken word, the past and missed opportunities. - There isn't anything wrong with doing it the right way. - War is too important to be left to the generals. - We are what we repeatedly do. Excellence then, is not an act, but a habit. - We cannot direct the wind, but we can adjust the sails. - What a grand world this would be if we could forget our troubles as easily as we forget our blessings. - What counts is not necessarily the size of the dog in the fight; it’s the size of the fight in the dog. - What we have are small problems and big people. Just because we have problems doesn’t mean we aren’t good people. - Whatever the human mind can conceive and believe, it can achieve. - Winners are those people who make a habit of doing the things losers are uncomfortable doing. - Winning depends on where you put your priorities. It’s usually best to put those priorities first. - Wisdom is that which allows you to know how the world works; and then work with it to produce the results you desire. - With our thoughts we make the world. - Worry is like a rocking chair, it will give you something to do, but it won’t get you anywhere. - You can’t lead anyone farther than you’ve gone yourself. - You can’t learn less.

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Quality Quotes
Biblical Quotes - A wise man will hold his tongue ‘till he sees opportunity; but a babbler and fool will regard no time. (Ecclesiastes 20:7) - And the chaff He will burn with unquenchable fire. (Luke 3:17) - Behold, I give unto you power to tread on serpents and scorpions, and over all the power of the enemy: and nothing by any means means shall hurt you. (Luke 10:19) - For we brought nothing into this world, and it is certain we can carry nothing out. (I Timothy 6:7) - He that getteth wisdom loveth his own soul; he that keepeth understanding shall find good. (Proverbs 19:8) - It is much better to reprove, than to be angry secretly and he that confesseth his fault shall be preserved from hurt. (Ecclesiastes 20:2) - Let all things be done decently and in order. (I Corinthians 14:40) - Let not your heart be troubled, neither let it be afraid. (John 14:27) - Listen! Wisdom is calling out in the streets and marketplaces, calling loudly at the city gates and wherever people come together: Foolish people! How long do you want to be foolish? How long will you enjoy making fun of knowledge? Will you never learn? (Proverbs 1:20-22) - Prefer a slip on the pavement over a slip of the tongue. (Ecclesiastes 2:18) - The way of a fool is right in his own eyes; but he that hearkeneth unto counsel is wise. (Proverbs 12:15) - There is nothing better for a man to do than to eat and drink and enjoy himself in return for his labours. (Ecclesiastes 2:24) - Though I speak with the tongues of men and of angels, and have not charity, I am as a sounding brass, or a tinkling cymbal. And though I have the gift of prophecy, and understand all mysteries, and all knowledge, and though I have all faith, so that I could move mountains, and have not charity, I am nothing. I Corinthians 13:1-2 - We glory in tribulations also, knowing that tribulation worketh patience; and patience experience, and experience, hope. (Romans 5:3,4) - Whatever your hand finds to do . . . do it with all your might. (Ecclesiastes 9:10) Latin Mottos - Ecce Labia mea Non Cohibui – See, I have not kept my lips closed - Et lux in tenebris lucet – And the light shines in the darkness - In vino veritas – In wine there is truth. Musical Quotes - Don’t miss the diamonds along the way, every road has led us here today. Life is what happens when you’re making other plans. All that you ever need is right here in your hands. (Diamond Road – Sheryl Crow) - Never wait or hesitate, get in gear before it’s too late, you may never get another chance. ‘Cause youth’s a mask, but it don’t last, live it long and live it fast. {The Killing of Georgie - Rod Stewart) - It’s not having what you want, it’s wanting what you’ve got. (Soak up the Sun – Sheryl Crow) - You hold the keys to love and fear in your trembling hand. Just one key unlocks them both. It's there at your command. (Get Together – The Youngbloods) - Yes, there are two paths you can go by, but in the long run, there’s still time to change the road you’re on. (Stairway to Heaven - Led Zeppelin) Credits Mary Fulton - For Getting Me Started Sue Hacker - For Editing, Formatting and Great Questions! Edie Hebert - For Significant Contributions of Quality Quotes and Explanations Mike Hildreth - For Contributions of Quality Quotes and Getting Me Re-started Ellen Monson - For the Swindoll Contribution on “Attitude” Randy Reddish - For the “Success” Contribution and others John Thullen - For Contributions and The Employee Handbook for Organizational Change

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