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HASSAN LATIF QURESHI FAZAL SUBHAN JADOON MOHSIN ALI JANJUA
MB101001 MB101017 MB101002
Introduction to management
Mr. Khurrum Shahzad
Date of submission: 17may, 2010
Project submitted by: Progressive TO Mr. Khurrum Shahzad
CONTENTS 1. INTRODUCTION y HISTORY y VISION y MISSION y CORE VALUES y PRODUCTS y SERVICES y COMPETITORS 2. PLANING 3. SWOT ANALYSIS y STRENGTH y WEAKNESSES y OPPURURTUNTIES 4. ORGANIZING 5. HUMAN RESOURCE MANAGEMENT 6. LEADING 7. CONTROLING 8. RECOMMENDATION
UBL came in to existence at a very opportune time in Pakistan history in 1959.Political stability had been restored , the planning commission has been established, the country s first 5-year plan (1955-60) was launched , industrialization had started in earnest and economic indicators were starting to show improvements . I would like to mention here that under the inspirational leader ship of Mr. Aga Hasan Abed, the founder General Manager who later assumed the office of Managing Director was also instrumental in creating UBL s perception as a modern, progressive bank.
To be a world class bank dedicated to excellence and to surpass the highest expectations of our customers and all other stakeholders. y MISSION a) Set the highest industry standard for quality, across all areas of our operation, on a sustained basis
b) Optimize people, processes and technology to deliver the best possible financial solutions to our customers.
a) Honesty and integrity b) Teamwork and collaborative spirit c) Commitment and dedication d) Humility and mutual respect e) Fairness and meritocracy f) Caring and socially responsible g) Become the most sought after investment and h) Be recognized as the employer of choice y PRODUCTS
When you come to UBL, you get a full range of Products and Services to choose from:
Corporate Finance Loan Syndication Structured Finance Term Finance Certificates Finance/Credit Extension Local Currency Facilities Overdrafts Demand Finance Working Capital Finance Import Financing Receivable Discounting Pre and Post Export Financing LMM Funding Trade Documentary Letters of Credit Standby Letters of Credit & Guarantee Documentary Collection Funds Transfer
UBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking and financing services. Signature Priority Banking UBL Better Life Bank assurance UBL Wiz UBL net banking UBL e-statement Humrah UBL Wallet Charity and Donations UBL Capital Protected Fund-II
SIGNATURE PRIORITY BANKING
Signature, UBL's Priority Banking service is uniquely designed to meet the highest expectations of our high potential, high networth clients; wherever they may be. Launched as an independent brand, Signature offers focused and personalized Wealth Management Services for selected, high net-worth individuals in a completely secure and congenial atmosphere. Being preferred customers, these clients will be given exclusive benefits, free services and a lot of value added facilities b) UBL BETTER LIFE ASSURANCE We are pleased to announce the launch of UBL Better Life Plans under the umbrella of Bank assurance , in partnership with EFU LIFE Assurance Company in selected 100 Branches What is Bank assurance? Bank assurance is the selling of insurance and banking products through the same channel, most commonly through bank branches
Product Offering UBL Better Life plans are advanced insurance products specifically designed to benefit the customers, providing the better and secured future to your family and loved ones. Initially, we plan to offer the following product types:
Plan Name Description
UBL Better Life Child Education Plan
Accumulation of target funds for education of your children and ensuring that goal is achieved even if the parent dies earlier.
UBL Better Life Marriage Plan
Endowment funds for your children in an organized and disciplined manner for use in life. Flexible open ended savings product with life insurance protection to your family ones. a
UBL Better Life Savings Plan
UBL Better Life Retirement Plan
Accumulating retirement funds for your regular retirement income.
The above plans can be customized further to meet your needs by attaching the following riders with the basic plan: Additional term assurance This rider increases the level of life cover by providing an additional amount in the range of 50% to 300% of the sum assured / insurance cover of the main plan. Life-care benefits On the diagnosis of a critical illness, this rider provides an additional amount equal to the basic sum assured / insurance cover. The basic policy continues after this payment. Waiver of premium rider In case the life assured is unable to continue his/her occupation due to sickness or accident, the contribution to the plan will be made by EFU Life.
Family income benefit rider In case of death of the individual during the term of this rider, a monthly income of 1% or 2% of the basic sum assured / insurance cover is paid for the remaining term to his family.
How does the plan work? Contributions to the plan are invested in an internal investment fund of EFU Life called the EFU Managed Growth Fund and utilized to buy units of the fund from the market. The objective is to maximize capital growth by investing in a balanced portfolio spread across a wide range of shares, government and other fixed interest securities and cash. The Fund is managed by investment experts who adjust the mix of the underlying investments in light of economic conditions and investment opportunities.
C) UBL WIZ UBL Wiz is Pakistan s first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and Debit Card, locally and internationally. More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are accepted. Whether you are using it online, paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having to visit the bank.
UBL NET BANKING
UBL net banking is an Internet Banking portal offering a simple, convenient and secure method of accessing bank accounts on the Internet. It's never been so easy to access and manage your finances in a secure, real-time, online environment; Anywhere, Anytime. Using UBL net banking, the customers have access to their bank accounts 24 hours a day, 7 days a week and can keep a close eye on their account balances, print account statements, pay bills, transfer funds, track purchases and schedule their recurring payments at the touch of a button and much more. e) BL E-STATEMENT
UBL is pleased to announce the launch of the UBL e-statement facility which makes it easier for you to get your statement of accounts and automated transactional debit/ credit alerts right into your inbox. Available for all Rupee and Foreign Currency Account holders, you now do not have to wait for six months to receive a paper based statement of your account any more. All you need to do is tell us the frequency of statements you require and we will ensure that it reaches your inbox Absolutely free of cost: you don t need to pay any additional cost in order to get benefit from this facility. UBL believes in providing value-added service to customers and all you need to get started is your email address! Accessible when you need it: UBL e-statement provides you a highly convenient facility to receive your statement anytime and anywhere in the world! Security: As an alternative to printed statements, UBL e-statements eradicate the hassle of paperwork, box filling and the chance of having your unattended documentation read by others. Receive bill statements according to your needs: Your UBL e-statement can be delivered to you in the following frequencies Daily Weekly Monthly Quarterly Semi annually
Automated transactional debit/ credit alerts: whenever there is an activity in your account, an email shall be sent to you with the complete transaction details. Easy to read format: You UBL e-statement shall be sent to you in an easy to read Adobe Acrobat format. To subscribe to the e-statement facility: Please visit your branch and fill out a simple form. You can also download the UBL e-statement Activation Form and mail / send it to your branch after completing the same. If you are not able to visit your branch, you can also email the scanned copy of the signed activation form at firstname.lastname@example.org for further processing. Once you subscribe for the facility, you will receive your statements as per your selected frequency. FAQs
f ) HUMRAH
We Are Now Offering Denominations Up To Rs. 10,000 Only UBL has always been at the forefront in identifying and meeting the financial needs of its valued customers. UBL was the pioneer in introducing Rupee Travelers Cheque facility in Pakistan, as early as 1971. In continuation of the same tradition, UBL in the shape of "Humrah" Rupee Travelers Cheque enhances this facility for the convenience of its
valued customers by offering denominations up to Rs. 10,000 UBL "Humrah" has been designed keeping in mind, both convenience and security - be it business, property, trade or personal needs. "Humrah" Rupee Traveler Cheques are the ideal and safest way of carrying cash when travelling anywhere in Pakistan. Humrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate agents, jewelers, car dealers, etc and of course at all our UBL branches. UBL has a 24-Hours customer help-line, providing its customers with round the clock tale-verification of "HAMRAH" traveler s cheques.
Absolutely FREE - No Bank Commission, No Excise Duty: Whatever the value of "Humrah" purchased, no Bank Commission or Excise Duty will be charged Denominations: Available in denominations of Rs. 10,000 and Rs. 5,000 Denominations: At any of the large network of designated UBL Branches, countrywide. Transferable/encashable through a single signature Available to all: Holding an account with UBL not mandatory for availing this facility Easily transferable and encashable: Just dial "Humrah" Hotline UAN for assistance 111-111-825 or contact nearest designated UBL Branch Special facility of refund: Indicate choice of designated UBL Branch for refund which will be within days only. Most convenient while in transit anywhere in Pakistan Valid until encased: Use them for a week, month or even years depending on when there's a need for encashment Exclusive security: Secured with specially "Coded" printing and "RAIN BOW Effect" for added security.
CHARITY AND DONATION
United Bank & the Spirit of Good Corporate Citizenship: As a bank that has always upheld the spirit of giving to its stakeholders, its customers & its society, UBL is now taking a step further and asking its valued customers to join hands
with it & help strengthen its role as a corporate citizen. The corporate social responsibility that UBL has can only be wholeheartedly served when its valued customers come together with the bank in its contribution towards the betterment of society. The listed below charity organizations have Donations/Zakat accounts with United Bank. You can easily send your donations through UBL Net banking or Click N Remit if you are an expatriate. We strongly recommend visiting the websites of the charities for complete & comprehensive information.
Charity Sahara For Life Trust
Introduction Website SAHARA for Life Trust is a registered www.saharaforlife.org tax exempted charity organization striving for the betterment and promotion of health and education in remote areas. The name SAHARA is abbreviation for Services Aimed at Health and Awakening in Remote Areas . The founder of the Trust is the famous singer and social worker of Pakistan Mr. Abrar-ul-Haq. Sindh Institute of Sindh Institute of Urology and www.siut.sdnpk.org Urology and Transplantation (SIUT) provides free Transplantation medical services to kidney patients from (SIUT)) all over the country and meets the expenses through donations, zakat and government grant-in-aid.
Send your zakat/donations Sahara Trust Account #: 011-16921 Branch: Narowal, Gujranwala (Branch code No. 0144 )
SIUT Account #:100-9375-5 Branch: Baba-e-Urdu Road, Karachi (Branch code No. 0401)
The Layton Rahmatulla Benevolent Trust (LRBT) Free Eye Care
Shaukat Khanum Memorial Cancer Hospital and Research Centre
Taaleem for All Trust
SIUT's extensive facilities are fully equipped with state-of-art equipment which enables it to provide free treatment related to a vast area of medicine. This also means that many patients who would have to go abroad for costly treatment can now have it done within the country. The Layton Rahmatulla Benevolent www.lrbt.org.pk LRBT Free Eye Care Account #: Trust (LRBT) was established in 010-4241-4 December 1984 with the primary objective of providing free eye-care to those least Branch: Clifton, Karachi able to afford it. The founders felt that (Branch Code No. 0949 prevention of curable blindness and treatment of eye diseases among the poor was one area which required most attention. LRBT provides free eye treatment to the poor & underprivileged citizens across the Pakistan so that no Pakistani would go blind just because he could not afford the cure. Shaukat Khanum Memorial Cancer www.shaukatkhanum.org.pkSKMCH & RC Account #: 010-4813Hospital has established itself as a centre 9 of excellence providing comprehensive care free of cost to thousands of indigent Branch: Opp. Services Hospital, cancer patients. This hospital was founded Lahore by Imran Khan, one of Pakistan most (Branch Code No. 0959). illustrious cricketers. As a charitable institute, it is funded predominantly from the donations of friends & well-wishers from around the country and across the world. Taaleem for All Trust is an initiative to www.taaleemforall.org Taaleem for All Trust Account # : address the dismal state of education in
Pakistan, aimed specifically towards accelerating the spread of primary education in Pakistan through the concept of non-formal schooling. The Trust has a very wide scope of activities that comprises of a comprehensive campaign for social improvement through public awareness. The founder of the Trust is the famous singer of Pakistan Mr. Jawad Ahmed. Patients' Welfare The Largest Student Running Organization http://pwa-chk.org/ Association (PWA) in Pakistan by the Students of Dow Medical College (DMC), PWA provides necessary health services like completely screened blood and its components on exchange basis, life saving drugs, expensive injections and baseline laboratory tests to the poor patients of Civil Hospital Karachi- All Free of Cost. Their T.B. Clinic provides complete treatment along with regular checkup by a consultant-all free of cost. About 200 patients suffering from the life threatening disease of thalassemia are registered with their Thalassemia followup, who is provided blood and Desferol. Pakistan Association of Mental Health (PAMH) Pakistan Association for Mental www.pamh.org/ Health is a non-profit, non-commercial organization. It was established in 1965 under Dr. S. Haroon Ahmed one of the most senior and respected psychiatrist in the country. Its services include: Free mental health consultation and evaluation for all ages, psychiatric medication management, psychological assessment, counseling and psychotherapy for individuals and families, dispensing of free psychiatric medications to needy patients, community outreach services, training of clinicians and residents, research on various clinical and psychosocial issues and distribution of free psycho educational literature.
120-0050-4 Branch: Model Town, Lahore (Branch Code No. 0635).
PWA Account #: 010-2189-4 Branch: Baba-e-Urdu Road, Karachi (Branch code No. 0401)
PAMH Account #: 101-2659-2 Branch: Clifton, Karachi (Branch Code No. 0949)
y a) b) c) y
COMPETITORS MUSLIM COMMERCIAL BANK OF PAKISTAN STANDARD CHARTERED BANK OF PAKISTAN ASKRI BANK OF PAKISTAN
SWOT Analysis i.Strengths : a) 3rd largest Bank of Pakistan in term of deposits b) 2nd largest Privatized Bank of Pakistan c) UBL offering Customized Products and services aggressively better then its competitors d) Improved operational efficiency as to its past e) Courteous Customer service and fast delivery of online and offline services f) Marvelous Image and Reputation of the bank in the eyes of its customers g) Extensive Branch network h) UBL Product positioning is very effective i) UBL target the segment like salaried person, business people and self employed person j) UBL product positioning affect the life style of the people as they help k) 1056 Branches all over Pakistan l) Stands in the list of Profitable bank in stock exchange m) Largest number of corporate deals by any bank is Pakistan n) Overseas Branches o) Attractive Salaries and incentives for employees p) Personnel of UBL are very well trained. Majority of employees have many years of experience in banking sector and are an asset for the bank. ii. Weaknesses : a) No standardization in terms of branches some of the branches are very attractive and most of the branches are not very good like other branches. b) In some regions, urban areas of Pakistan service of UBL is not good as compared to other privatized banks
c) d) e) f) g) h) i) j) k) l) m) n)
The application time is also quite lengthy. UBL is a step behind in using new technology as compared to other banks All branches need orientation for customer dealing. Most of the employees are overload with the work and promotion is also not timely. Most of employees are experienced and they are not able to deal customers well, adopt new culture and above all they are unable to use of new technology like computers. No separate training center to train their employee Employees are not well dressed Workforce is not diverse Security system in most of the branches is not up to the mark. Large and increasing competition. High operating costs Lack of huge deposits
y Opportunities : a) Bank can extend its network in other cities of Pakistan like other 4 remote cities, it would increase their sales. b) Proper orientation of employees in all branches can help them to cope up with foreign banks c) By bringing new technology and modern business processes will bring the change and increase their profitability Organization y Organization Chart:
The organization design of UBL is Horizontal (which has low hierarchical level). There are different Groups containing 10 to 12 people which are assigned different tasks to work on each group has its own supervisor who supervise all employees in its group
6 HUMAN RESOURCE MANAGEMENT. y HR Objectives:
The objectives are to look out for the well being of all employees of the UBL. Provide leadership and direction to employees of the company. Career Development planning for all employees of the company. Ensure thorough training of nationwide employees. To provide individual employees with orientation on the company at the time of joining. To provide employees with solutions to their problems. Maintaining data records of all employees of UBL (Human Resources information System). To evaluate and retain those employees who are assets to the company. y UBL HR Planning s and Policies:
United Bank Limited follows Business-level/Competitive Strategy (competitive strategy identifies how to build and strength the business s long-term competitive position in the market place) because of vast number of its competitor in the market place. UBL analyze it s strengths with weakness and opportunities with threats to maintain its comparative advantage. The competitive advantage of UBL is based on Differentiation. It provides different online and offline services to win its customer and periodically analyze the competitive marketplace to enhance its services at a high level.
Generating required Human Resource policy of UBL is that they attract the current employees by offering them Promotion, Cash award, increment, bonuses and stock option so keep up and generate external candidate by offering good salary packages, Career oriented jobs, Accommodations etc
HR Measuring Method:
United Bank Limited uses Scorecard Approach to measure the effectiveness and efficiency of HR department. UBL follow the seven steps to measure its HR department. First UBL define its business strategy (discussed above). Second its outline the company s value chain activates (activities which create value for customers and related supporting activities). Then it outlines what organizational outcomes (goals and targets) the bank has to achieve. Then it evaluates the workforce required to achieve the goals. After that UBL devise its HR policies and practices (what new training is required?). Then it designs the HR scorecard and periodically evaluates the measurement system.
LEADING Our mission is to serve all your corporate needs and ensure your full satisfaction through product innovation, personalized banking, and top notch service.
The CBG department of UBL defines corporate banking in Pakistan. Amongst the local banks UBL CBG is the pioneer in providing innovative solutions to its diversified and satisfied customer base. UBL CBG is considered to be a major player in the financial market of Pakistan.
The Corporate Banking Group focuses on attracting and servicing large portfolio customers. Our forte is providing exemplary customer service using the "Single Window" concept and product superiority. The Relationship Management team manned by highly qualified individuals from the industry has steadily expanded our customer base and continues to enhance our cordial relations with our esteemed clients. Despite the sluggish economic growth in recent years, UBL outperformed all the other local banks in the corporate banking sector primarily due to CBG's emphasis on establishing and enhancing relationships with foreign/local blue chip and middle market customer¶s thereby capturing significant market share.
UBL's appetite for large exposures coupled with dedicated Structured Finance Unit, and an innovative team of professionals having extensive experience of Corporate Banking gives it the right platform to succeed in todays competitive and a demanding environment. The success of CBG has been established from the fact that UBL received the 'No.1 Euro money 2000' Best Local Bank award and recognized it to have out performed all other banks. In year 2000, UBL was also voted as the best Corporate Bank by the customers of a major foreign bank in a survey. Aggressive marketing combined with professionalism has led to an increase in UBL's market share with top corporate customers and in some cases replacing Foreign Banks. Presently, its portfolio includes the quality names in the country, which were initially confined to foreign banks only.