COURSE PLANNER

COURSE PLANNER: SEMESTER JULY 2010 – NOV 2010

Course Course Code Contact Hours Number of Weeks Total Student Study Hours Pre-requisite Module Lecturer E-mail Textbook

: : : : : :

Information Management and Organisational Behaviour 205KM 3 hours per week 26 weeks 200 hours (Lectures + self study) 101KM or equivalent

: Mohammad Sofian Hashim, Muhammad Firdaus bin Muhammad Sabri : sofian@kptm.edu.my, firdaus@kptm.edu.my : Ivancevich, J.M., Konopaske, R and Matteson, M.T. ( 2011) Organizational Behavior and Managementl. 9th ed. New York: McGraw-Hill

Aims and Summary The module aims to provide an understanding of the practical and professional issues associated with information management and organizational behaviour and how these relate to effective management practice. The module demonstrates the application of behavioural science within the workplace, relating to information management, and it emphasizes the role of management as a core integrating activity. It will provide an understanding of the human aspects of the management of change, especially where these relate to information management Intended Module Learning Outcomes On completion of this module, the student should be able to: 1. 2. Assess the need for effective management techniques within the organization and propose appropriate tactics and strategies for competitive advantage. Evaluate the role of information systems within an organization and recommend appropriate management and organizational behaviour approaches for the information system function.

Organizational Culture Case Study#1 Drexler’s World Famous Bar-B-Que Page 32 . Introduction to Organizational Behavior 4 CHP 02.3. Method of Assessment Assessment Individual Assignment i) Written essay ii) Case Study Group Final Project i) Project Report Total Weight (%) 20 20 1 Learning Outcomes 2 3      60 100   Assessment Composition of Internal module mark Pass requirement Composition of External module mark : 100% coursework : Module mark must be at least 40% : 100% Scheme of Work (SEMESTER 1/TERM 1) Week 1-2 Lecture Introduction to management (revisited) Assessment Group/individual assignment description & handouts Allocation of group project and presentation 3 PART 1: THE FIELD OF ORGANIZATIONAL BEHAVIOR CHP 01. Assess practical and professional issues associated with information management and organizational behaviour and how these relate to the effectiveness of an organization.

Perceptions.5 PART 2: UNDERSTANDING AND MANAGING INDIVIDUAL BEHAVIOR CHP 03. Individual Differences and Work Behavior Submission/presentation of Case Study#1 Case Study#2 Organizational Culture: Life or Death Page 62 6 CHP 04. and Emotions Submission/presentation of Case Study#2 Case Study#3 Personality Testing: Yes or No? Page 92 7 CHP 05. Attributions. Job Design. Work. and Motivation Submission/presentation of Case Study#4 Case Study#5 Comparing Co-Workers against Each Other: Does This Motivate Employees? Page 146 31/08/2010 PUBLIC HOLIDAY – INDEPENDENCE DAY 1 DAY . Motivation Submission/presentation of Case Study#3 Case Study#4 A Management Style That Made an Impression Page 116 8 CHP 06.

Feedback and Rewards Submission/presentation of Case Study#5 Case Study#6 The Hovey and Beard Company Case Page 176 08/09/2010 19/09/2010 12 *MID SEMESTER BREAK & HARI RAYA PUASA HOLIDAY 1 ½ WEEKS CHP 08. Evaluation. Managing Misbehavior Submission/presentation of Case Study#6 Case Study#7 Making Choices about Rewards Page 210 13 CHP 09 Managing Individual Stress Submission/presentation of Case Study#7 Case Study#8 Dealing with Violence at Work Page 236 14-16 REVISION WEEK Submission/presentation of Case Study#8 (week14) SUBMISSION OF INDIVIDUAL ASSIGNMENT (WEEK 15) 18/10/2010-22/10/2010 .9-11 CHP 07.

Communication Case Study#12 The Power and Politics of Privacy on Social Networking Sites Page 366 CHP 14. Politics. Managing Conflict and Negotiations Case Study#10 Electrolux Cleans Up Page 307 CHP 12.FINAL EXAMINATION Scheme of Work (SEMESTER 2/TERM 2) PART 3: GROUP BEHAVIOR AND INTERPERSONAL INFLUENCE CHP 10. Decision Making Case Study#13 The Road to Hell Page 401 CHP 15. and Empowerment Case Study#11 Conflict at Walt Disney Company: A Distant Memory Page 337 PART 4: ORGANIZATIONAL PROCESS CHP 13. Power. Groups and Teams Case Study#9 No Response from Monitor 23 Page 271 CHP 11. Leadership Case Study#14 Bank of America CEO under Pressure .

Change. AND INNOVATION CHP 16. Managing Organizational Change and Innovation Case Study#16 Nucor Corporation: Innovation. and Motivation Page 546 . CHANGE. Organizational Structure and Design Case Study#15 Rotating Leaders: Orpheus Orchestra Page 474 CHP 17.Page 437 PART 5: ORGANIZATIONAL DESIGN.

Set out clearly your own explanation of job satisfaction. or (ii) production and service organization. CHAPTER 5 Job satisfaction is a complex concept. explain fully what actors you would take into account in attempting to successfully manage individuals at work. which can mean different things to different people. What particular difficulties might you envisage? f. .QUESTION FOR EACH COURSEWORK 1. explain fully the measures you would take in order to help secure harmonious working relationship and effective teamwork within a multi-cultural and diverse workforce. Detail fully and with supporting examples the principles to bear in mind in perceiving other people. c. How people behave and perform as members of a group is as important as their behaviour or performance as individuals. b. Drawing on your own experiences. systems of control) in either: (i) private enterprise and public sector organizations. INDIVIDUAL ASSIGNMENTS (WRITTEN ESSAYS) CHAPTER 2 Drawing on your own experiences and observations. d. what you see as the main dimensions of job satisfaction and how you believe it can best be measured. CHAPTER 10 As a senior manager in a large service organization. application of technology. nature of work groups. discuss critically how working in a group can be both psychologically rewarding as well as potentially demanding for the individual. and the dynamics of interpersonal perception. Given the changing nature of organizations. a. contrast any significant aspect management and organizational behaviour (e.g motivation and rewards. e. CHAPTER 4 In the work situation the process of perception and selection of stimuli can influence a manager’s relationship with other staff. CHAPTER 3 The speed at which organizations are undergoing change places continuous pressure on individual at work. and is difficult to measure objectively.

agreeable people do earn less money. A review of the “organizational citizenship” literature revealed a pretty weak correlation between an employee’s agreeableness and how much he or she helped others. What conclusion you draw from these differences. CHAPTER 16 Display characteristics of a bureaucracy. To what extent is there anything positive to be said for bureaucratic structures? Discuss its relevance to the present-day situation.” So. but you can’t teach them how to be a kindhearted. Several recent books argue in favor of the “power of nice” (Thaler & Koval. It emphasizes agreeableness in its hiring decisions. 2007). One might explain this apparent contradiction by noting that employers value agreeable employees for other reasons: They are more pleasant to be around.g. 2007). The VP of HR commented. explore ways in which the nature and quality of leadership appears to differ from that in the private sector. . CHAPTER 15 Given what you know and have learnt about public sector organizations and their styles of management. 2006). generous-minded person with an open spirit. Though we’re not sure why this is so. In many circles. agreeable employees are not better job performers. 2006) and “the kindness revolution” (Horrell. f. “You can teach people any technical skill. While the former point seems fair enough— agreeable people are better liked—it’s not clear that agreeable individuals actually help people more.” and “good” (for example. Schillinger. agreeable CEO—as manifested in CEOs such as GE’s Jeffrey Immelt and Boeing’s James McNerney—signals a shift in business culture (Brady. 2. individuals desiring success in their careers are exhorted to be “complimentary. Take the example of 500-employee Lindblad Expeditions. and they may help others in ways that aren’t reflected in their job performance. it may be that agreeable individuals are less aggressive in negotiating starting salaries and pay raises for themselves. and they are less successful in their careers. Though agreeableness doesn’t appear to be related to job performance. Yet there is clear evidence that agreeableness is something employers value. while employers want agreeable employees. CASE STUDY (INDIVIDUAL) Case 1 The Nice Trap In these pages we’ve already noted that one downside of agreeableness is that agreeable people tend to have lower levels of career success. Other articles in the business press have argued that the sensitive.” “kind.

4 of whom make decisions to cancel flights. CEO candidates who were rated high on “nice” traits such as respecting others. Rommel said. these researchers studied the personalities and abilities of 316 CEO candidates for companies involved in buyout and venture capital transactions. However. Why do you think this might be the case? Case 2 Natural Disaster and the Decision that Follow Jeff Rommel’s introduction to Florida could be described as trial by hurricane. winter snowstorms and summer thunderstorms. Although dealing with those claims was difficult. 2007. however. Questions 1. In some research we’ve conducted. the effects of personality depend on the situation. and the insurance industry is hardly the only industry affected by nature. Consider the airline industry. He argues that of two major weather factors. American Airlines has 80. In the hurricanes’ wake. They found that what gets a CEO candidate hired is not what makes him or her effective. Nationwide received more than 119. One of them is Danny Burgin. Nationwide received a huge amount of media attention as a result. collectively worth $850 million. these same characteristics—especially teamwork and respecting others for venture capital CEOs—made the organizations that the CEOs led less successful. Don’t tell that to JetBlue.Moreover. JetBlue was unprepared for a . Over a 2-month period in 2004. causing an estimated $40 billion in damage.000 homeowners’ policies.” Hurricanes aren’t the only weapons in nature’s arsenal. and Jeanne) slammed the state. Specifically. Rommel took over Florida operations in 2004 for Nationwide Insurance. developing others. But the rationale was sound. On February 14. “Pulling out was a sound business decision. When weather systems approach. snowstorms are easier to handle because they are more predictable. In reflecting on the decision. even more difficult was Rommel’s later decision to cancel approximately 40.000 claims. Often. we’ve found that the negative effects of agreeableness on earnings is stronger for men than for women (that is. almost all negative. Was it good for the individual customer? No. Frances. Florida experienced its worst hurricane season in history—four major hurricanes (Charley. I can’t say it was. a 2008 study of CEO and CEO candidates revealed that this contradiction applies to organizational leaders as well. being agreeable hurt men’s earnings more than women’s). Do you think there is a contradiction between what employers want in employees (agreeable employees) and what employees actually do best (disagreeable employees)? Why or why not? 2.000 employees. and teamwork were more likely to be hired. Can you think of some job situations in which agreeableness is an important virtue? And in which it is harmful? 3. Burgin needs to consider a host of factors in deciding which flights to cancel and how to reroute affected passengers. Using ratings made of candidates from an executive search firm. Ivan.

Blomberg. To the stranded travelers. 1D. airline in customer satisfaction. “Is our good will gone? No. Wilber. 2006). “It did not appear JetBlue had a plan. “You’re overdoing it. American Airlines. Recommend an appropriate strategy for implementng change in an organisation. B1. and JetBlue that must respond to natural events. 31–32. he said. and D. Questions 1. at JFK. B2. M. Due to the lack of planning. JetBlue held hundreds of passengers on its planes. said. pp. D1. Delta screwed people for two days. “Lessons from the Tarmac. and he stepped down. pp. 8D. an analyst at J. Review the section on common biases and errors in decision making. “Tale of Marooned Passengers Galvanizes Airline Opponents. Neeleman himself was affected by it. 2006). Why don’t you grill them?” Eventually. JetBlue’s tepid offer of a refund was just as outrageous. Source: Based on M. Coverage: The overall organizational behaviour topics in the syllabus. “Insuring the Nation. Burgin.” In defending the airline. p. For an airline that prided itself on customer service and had regularly been rated as the top U. C. Insurance companies in the state of Florida earned record profits in 2006. okay? So go ask Delta what they did about it. Q. Linda Hirneise.” Wall Street Journal (February 14. We fly 30 million people a year. JetBlue’s founder and CEO. How do you think people like Rommel. Power.” Washington Post (February 16. Do you think Rommel’s quote about making a “sound business decision” reveals any perceptual or decision-making biases? Why or why not? 2. and we did it for three and a half. GROUP PROJECT Assess the need for effective management techniques within the organization and propose appropriate tactics and strategies for competitive advantage. in some cases for as long as 10 hours (with bathrooms closed!). May 2007. Student should exploit the ideas they have acquired to produce a good grade research. it isn’t.snowstorm that hit the East Coast.” In responding to another interviewer. and Neeleman factor ethics into their decisions? Do you think the welfare of policy owners and passengers enter into their decisions? 3.” Fast Company. “Choices in Stormy Weather. suggesting that Nationwide’s decision to cancel policies in light of the calm hurricane seasons (in Florida) in 2005–2007 may have cost the company potential revenue and customer goodwill. which of these biases and errors are relevant and why? 3. Students can choose any topics.” Gainesville (Florida) Sun (February 27. though. 2007). Salter.D. Ten thousand were affected by this. Trottman. For companies such as Nationwide. pp. . it was a public relations disaster. said. David Neeleman.S.

e. 20% of the component. Marking 40 x 2 = 80 marks i. INDIVIDUAL ASSIGNMENTS (WRITTEN ESSAYS) Evaluate the role of information systems within an organization and recommend appropriate management and organizational behaviour approaches for the information system function.e 20% of the component . Coverage • Students prepare written report Format • Individual assessment to encourage freewill thinking • question of situation and opinion • active observers. CASE STUDY (INDIVIDUAL) Assess the need for effective management techniques within the organization and propose appropriate tactics and strategies for competitive advantage. to write ideas well. • • • Objectives: to apply the knowledge learned into situation/ organization to propose appropriate tactics and strategies for improving performance in the organization of the case. presentation and seminar. 50 x 2 = 100 marks i. the students will be able to: • present ideas in a form of writing • demonstrate overall understanding of human aspect of management • argue/comment issues raised in organizational behaviour • Format essay questions • individual basis Marking • 2. attendance in class discussion.INSTRUCTION OF EACH COURSEWORK 1. consultation. Objectives Upon completion of this project.

(see presentation evaluation sheet) Students are required to write a full report thus suggesting solutions to the organization based on their research Produce standard documentation such bibliography. The group should report the progress of the project fortnightly and marks are awarded for each consultation/report. or SWOT to identify problems and potential solutions or had been implemented by the selected company (have to discuss) f) References (using Harvard styles) Words of advice 1.e. 40% of the component. • to encourage effective teamwork in producing a quality project work • to apply creative presentation skills ideas in forms of oral. • to study the factors that contribute to the overall performance and effectiveness of the organisation. appendix. Students/groups are required to report to the supervisor in the case of uncooperative member or the kind in the group.3. Herzberg. GROUP PROJECT Objectives • to demonstrate some pattern of organizational behaviour in the company of their choice. presentation and teamwork 40 marks • 100 marks i. Consultations with the lecturer are very much encouraged. Students/groups are advised to pay attention to the project report requirements to gain good marks. visual aid and writing reports.e Maslow. Each group are given 10 – 15 minutes to present (including Q & A sessions) • • • Marking • report 60 marks. Write 30 – 32 pages on the project that consists of the following: a) The project should have suitable title b) Must have clearly identified product or service/core business c) Overall quality. Important date: Presentation of project: Submission of report: 4 – 6 October 2010 (week 13) 20 October 2010 (week 15) . creativity. ability to encapsulate the project idea and degree of challenge d) Students/group has to find any issues which related to management and organizational behavior based on their selected company. Theory X & Y. 2. Format • Two groups are chosen as observers for each group presenter. 3. They are required to participate in question and answer session. e) Use an appropriate method/theory i.

(1-3) This could be better organised with the sequence of some material being rather illogical. Some analysis. (11-15) Clear and informed analysis of subject matter. Mainly in précis of written sources. I have read and agree to abide by the University guidance on academic honesty. (3-4) A few misuses of words and occasional errors of sentence References are always properly and appropriately cited and listed. (1-3) Far too many spelling errors. (8-14) Most reference material covered. (7-10) All material relevant to the subject of the essay. (1-2) Grammar and syntax need urgent attention. (7-10) All words are correctly spelt. (7-10) Other Features References (10%) Very few or no references in text or listed. (7-10) Concluding Section Conclusions (10%) Essay comes to an abrupt end without a proper concluding section. INDIVIDUAL ASSIGNMENTS (WRITTEN ESSAYS) 205KM Information Management and Organizational Behavior – Individual Essay Assessment Profile Course: …………………………………………………… Date due: …………………………… Subject area: …………………………………………………………………………………………………. (4-6) Clearly understands and states the key issues of the essay. (7-10) Body of Essay Logical Development (10%) This is confused and disorganised so that the story is obscure.ASSESSMENT CRITERIA FOR EACH COURSEWORK ITEM 1. (20%) Use of Sources (10%) Shows good grasp of all relevant references. (1-3) Conclusions rather perfunctory. (1-2) References are not always properly and appropriately cited and listed. (1-3) Essay contains too much irrelevant/repetitive subject matter. (15-20) Subject relevance (15%) Strength and depth of analysis. Introductory Section Interpretation of Title and Introduction (10%) Launches straight into essay with no attempt to introduce or define the topic. (4-6) The essay develops a logical argument and marshals ideas clearly.. (4-6) Good concluding section drawing together the various points made. (5) No errors of syntax and grammar. (4-6) Some irrelevant / repetitive material. I declare that this coursework is my own individual work. (6-10) Little personal input. (1-3) The introduction is perfunctory with a limited attempt to define the scope of the essay. Cheating is a serious academic offence. (4-6) Most words are correctly spelt. (5) Spelling (5%) Grammar and Syntax (5%) ..undigested material incorporated. Little analysis. (1-5) Far too much reliance on written sources . (1-7) Little evidence of any supporting evidence.

..... (1-2) Grammar and syntax need urgent attention... (7-10) All material relevant to the subject of the essay. (10%) Use of Sources (5%) Spelling (5%) Grammar and Syntax (5%) Shows good grasp of all relevant references..... (5) Mark Awarded..... Little analysis. Assessor: ________________________ (minus any penalty)………………………… Final mark awarded ……………………… (may be subject to change by the subject assessment board) Additional Comments......... (11-15) Clear and informed analysis of subject matter....... (6-10) Little personal input....undigested material incorporated. Mainly in précis of written sources... (3-4) Length (5%) Far too long or too short..... (5) No errors of syntax and grammar.... (1-2) The length could have been better. (1-2) Far too long or too short.... Cheating is a serious academic offence. (15-20) Subject relevance (10%) Strength and depth of analysis. I have read and agree to abide by the University guidance on academic honesty... (3-4) The essay develops a logical argument and marshals ideas clearly.. (4-6) Some irrelevant / repetitive material.... (if any) 2.. (3-4) The length could have been better... CASE STUDY (INDIVIDUAL) 205KM Information Management and Organizational Behavior – Individual Case Study Assessment Profile Course: …………………………………………………… Date due: …………………………… Subject area: …………………………………………………………………………………………………. (if any) .... (1-3) Far too many spelling errors...... (1-2) This could be better organised with the sequence of some material being rather illogical.. Body of Essay Logical Development (10%) This is confused and disorganised so that the story is obscure..... (5) The length was correct for the subject matter...... (1-7) Little evidence of any supporting evidence. (5) Length (5%) Mark Awarded. (3-4) The length was correct for the subject matter. (4-6) Most words are correctly spelt. Some analysis. I declare that this coursework is my own individual work..... (1-3) Essay contains too much irrelevant/repetitive subject matter...... (8-14) Most reference material covered.construction. (3-4) A few misuses of words and occasional errors of sentence construction... Assessor: ________________________ (minus any penalty)………………………… Final mark awarded ……………………… (may be subject to change by the subject assessment board) Additional Comments.. (1-5) Far too much reliance on written sources ...... (7-10) All words are correctly spelt.

.. Signatures...................................................................................... 2 = poor. We have read and agree to abide by the University guidance on academic honesty... 4 = good.................. 1 = very poor) Clarity of objectives Logical development of ideas Relevant information and argument Clarity of conclusions Bibliography/References Coherence of group Handling of questions Clarity/layout of slides (handout) Overall handout mark /5 /5 /5 /5 /5 /5 /5 /5 /40 ... 3 = satisfactory....... Cheating is a serious academic offence.......................................... (All students in the group must sign above) Mark Awarded Student handout Report (minus any penalty) Final Mark /40 /60 /100 ( %) (Final mark may be subject to change by the subject assessment board) Student Handout/Presentation (40%) (5 = excellent....................... Students Declaration We declare that this coursework is our own individual work....3......................................... GROUP PROJECT 205KM Information Management & Organizational Behaviour -Group Presentation and Report Assessment Profile Assesses the learning outcome “Analyze a contemporary international economic policy issue” Members of group: ....................... Date submitted: .................................................. Topic area: .............

. (5) Clear and informed analysis of subject matter (7-10) Subject relevance (5%) Strength and depth of analysis (10%) Use of Sources (5%) Some reference material covered (3-4) Shows good grasp of all relevant references.... (5) All material relevant to the subject of the report. (3-4) References are always properly and appropriately cited and listed (5) All words are correctly spelt. Assessor: ________________________ (minus any penalty) ………………………… Final mark awarded ……………………… (may be subject to change by the subject assessment board) Additional Comments. (1-2) Far too many spelling errors. overleaf) Report Assessment (60%) Statement of Objectives Interpretation of subject area (10%) Launches straight into report with no attempt to state the objectives of the report (1-3) The introduction is perfunctory with a limited attempt to define the objectives of the report (4-6) Clearly states the key objectives of the report (7-10) Body of Report Logical Development (5%) This is confused and disorganised so that the story is obscure...... (5) Spelling (5%) Grammar and Syntax (5%) Intermediate assessments are indicated by a tick on the line separating the boxes Mark Awarded(__/60)... (710) Other Features References (5%) Very few or no references in text or listed......... (5) Concluding Section Conclusions (10%) Report comes to an abrupt end without a proper concluding section (1-3) Conclusions rather perfunctory. (1-2) References are not always properly and appropriately cited and listed (3-4) Most words are correctly spelt. (1-2) Grammar and syntax need urgent attention. (1-2) Far too much reliance on written sources undigested material incorporated...(cont... Little analysis (1-3) Little evidence of any supporting evidence (1-2) This could be better organised with the sequence of some material being rather illogical.... Mainly in précis of written sources....... (1-2) Report contains too much irrelevant/repetitive subject matter.... (3-4) Little personal input. (if any) . (3-4) A few misuses of words and occasional errors of sentence construction..... (5) No errors of syntax and grammar.... (4-6) Good concluding section drawing together the various points made. (3-4) Some irrelevant / repetitive material.. Some analysis (4-6) The report develops a logical argument and marshals ideas clearly.

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