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$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
CAREERS AT SHELL
The most successful problem solvers look at things differently and see solutions no one else can. Who
would have thought to use fish protein to stop gas freezing in subsea pipes? One of our people did.
And right now we’re looking for more people who can bring a fresh perspective to the energy
challenge. We’ll provide training, support and career choices to develop your potential. We’ll get
you working with some of our most accomplished problem solvers. And together we can help
build a responsible energy future. Think further. For more information and to apply online,
please visit www.shell.com/careers. Shell is an equal opportunity employer.
“Shell provided me with the
opportunity to handle challenges
and manage issues in a dynamic
refinery environment. I count it a
privilege to be part of this
globalized entity and I was
convinced that my journey in
Shell will be filled with continual
learnings, growth and never-ending
opportunities to contribute.”
Gloria Wang
Environment Officer – HSSEQ Department
“With the open career progression
opportunity, every employee of Shell
can choose his/her own field as per
their interests.”
Jasmine Tiwari
Senior Associate Researcher
“The best thing about working in
Shell is the balance between life and
work; between exposure and depth
of experience offered to employees,
and between making profits and
caring for its employees and the
community.”
Kishoore Jehan
Marketing Executive
Congratulations to Deb Oler for being named a Woman Worth Watching. That’s getting the job done.
Every day brings different challenges.
Luckily, we have a diverse set of solutions.
Every day, thousands of people from all over the world come to us for
the solutions they need to get their jobs done right. Their issues are
diverse. And so are we. That’s why we’ve brought together a team that
includes a variety of backgrounds, strengths and perspectives. For over
80 years, that’s been the best solution for the ones who get it done.
Rise to new
heights.
Join us as we play a key role in Making Home Affordable.
We’re a vital part of President Obama’s initiative to stabilize the housing
market. For you, that means exciting challenges and
an opportunity to have a real impact on our nation’s economy –
and your neighbors’ lives. We’ll provide a solid platform for your
career and the tools to assist your professional growth.
Explore the many opportunities we offer in:
Audit | Compliance | Default Asset Management | IT
When you join the Freddie Mac team, you’ll discover an inclusive,
empowering culture with an equal opportunity employer who recognizes
the value of diversity. You’ll also find a total rewards package that
supports your success both at work and in your personal life.
We encourage you to visit us at upcoming diversity conferences,
which are listed on our career site. Visit us online at:
FreddieMacDiversity.jobs
careers with impact
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Kathleen Asser Weslock
SunGard
Lori Beer
WellPoint
Lyn Beaty
Halliburton
Andrea R Bortner
Harris Corporation
Amparo Bared
Ryder System, Inc.
Brenda Blisk
The Blisk
Financial
Group
Stacy Brown-Philpot
Google
DeAnna Allen
Dickstein Shapiro LLP
Tammy L. Butts
AXA Advisors, LLC
Anne Marie Agnelli
CA, Inc.
Kathleen C. Bock
Vanguard
Different perspectives generate fresh ideas. That’s why at Bank of the West, we value diversity and
equal opportunity for all our employees. Year after year, we continue to grow stronger thanks to our
unique blend of people. After all, in today’s competitive banking environment, it is our employees with
innovative ideas that keep us a step ahead of the rest.
© 2007 Bank of the West. Member FDIC.
www.bankofthewest.com
AT BANK OF THE WEST, WE BELIEVE OUR CUSTOMERS ARE
WELL SERVED BY EMPLOYEES WHO ARE WELL SERVED.
[ BANK OF THE WEST ]
WANT TO WORK FOR A
TRULY GREAT BANK?
WANT TO WORK FOR A
TRULY GREAT BANK?
WANT TO WORK FOR A
TRULY GREAT BANK?
Bank of the West and its subsidiaries are equal opportunity/affirmative action employers. M/F/D/V
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Laree Daniel
Aflac
Ann D. Davidson
ITT
Nancy Calderon
KPMG LLP
Teresa Carroll
Kelly Services
Patricia S. Cain
Neal, Gerber &
Eisenberg LLP
Terri Dial
Citigroup
Kimberley Crews Goode
Northwestern Mutual
Cynthia (Cindy) Davis
Wal-Mart Stores, Inc.
Lorna Donatone
Sodexo, Inc.
Shirley Cunningham
Monsanto Company
www.bdo.com
© 2009 BDO Seidman, LLP. All rights reserved.
People who know, know BDO.
“ We’re bringing in the partner. She’s already on it.”
Accountants and Consultants
e diverse and dedicated professionals at BDO honor the contributions
of women like Sandi Guy, Human Capital Partner, who have helped
place us among the world’s leading accounting and consulting firms.
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Sandra Guy
BDO Seidman
Carol A. Dudley
The Dow Chemical Co.
Jo Ann Feindt
U.S. Postal Service
Dawn Fitzpatrick
Pitney Bowes
Lisa Ferrero
Corning Incorporated
Lorrinda Gray-Davis
Perini Building Co.
Kim L. Feil
Walgreens Co.
Lynn A. Dugle
Raytheon Company
Susan B. Garcia
American Airlines
Swee-Chen Goh
Royal Dutch Shell
© Eastman Kodak Company, 2008
www.kodak.com/go/diversity
drives innovation and success
Kodak’s commitment to diversity and inclusion touches customers,
consumers, employees, suppliers, shareholders, and more. While our
vision is global, we focus upon the distinctive cultures and communities
in which we live and work.
We champion diversity as a business imperative to help drive innovation.
Working together, we create technologies and services that unleash the
power of pictures and printing. Become part of our picture—and join us
on our journey to enrich people’s lives.
Diversity &Inclusion
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Wendy Lee Herrick
Unilever
Kathleen T. Hogan
Microsoft
Melanie Healey
Procter &
Gamble
Catherine
Langlais
NYSE Euronext
Kathleen Hyle
Constellation Energy
Sharon L. Hays
CSC
Laura K. Ipsen
Cisco
Marcy S. Klevorn
Ford Motor Company
Joyce P. Haag
Eastman Kodak Company
Chizuru Kiyomura
Pfizer Inc
Deborah James
SAIC
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Bonita Lewis Bell
Terex
Antoinette
(Tonie) Leatherberry
Deloitte Consulting LLP
Denise E.
McEachern
Bausch & Lomb
Michelle Y. Lee
Wells Fargo
Kathleen M.
Mazzarella
Graybar
Candace Matthews
Amway
Julie L. Moore
Ecolab
Susan Morisato
Ovations
Insurance
Solutions
Tricia J. McClung
Freddie Mac
Nan Mattai
Rockwell Collins
Theresa K. Lee
Eastman
Chemical Company
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Joan O’Shaughnessy
ARAMARK
Nina J. Mullins
Salt River
Project
Elizabeth W. Powers
Dewey & LeBoeuf LLP
Claire Beth Nogay
Verizon
Deb Oler
W. W. Grainger, Inc.
Lori Raya
Safeway Inc.
Nancy Reagan
Campbell Soup
Company
Cathy Plummer Hill
Georgia Power
Teri
Plummer McClure
UPS
Nereida
(Neddy) Perez
National Grid
Anne R. Pramaggiore
ComEd
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Deborah L. Rice
Highmark Inc.
Ann P. Reeves
Waste Management
Cathy Suever
Parker Hannifin
Deborah M. Soon
Catalyst
Lauventria Robinson
The Coca-Cola Company
Patricia B.
(Pat) Shrader
BD
Donna Sams
CVS Caremark
Mary Stoddart
Best Buy
Janet L. Robinson
The New York Times
Company
Sandy Swider
Starwood Hotels
Sue Ann Schweitzer
Textron Defense Systems
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Deborah L. Rice
Highmark Inc.
$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
Ellie Yieh
Applied Materials
Sharon C. Taylor
Prudential Financial
Frederica M. Williams
Whittier Street Health Center Ann Ziegler
CDW Corporation
Susan A. Thrope
New York Life
Jamie K. Thorsen
BMO
Tina Waters
Comcast Corporation
Amy E. Wagner
Burger King Corp.
Mary D. Van de Kamp
Kindred Healthcare
Stephanie
Gaillard White
MWV
Barbara S. Wood
KBR
Suzzanne Uhland
O’Melveny & Myers LLP
12 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
James R. Rector
PUBLI SHER
Cheri Morabito
EDI TOR / CREATI VE DI RECTOR
Damian Johnson
MARKETI NG DI RECTOR
Laurel L. Fumic
CONTRI BUTI NG EDI TOR
Kenneth J. Kovach
CONTRI BUTI NG EDI TOR
Alina Dunaeva
OVERSEAS CORRESPONDENT
Jason Bice
WEB MASTER
CONTRI BUTI NG WRI TERS
David Casey
Melanie Harrington
Eric C. Peterson
Marie Philippe, Ph.D.
Craig Storti
LETTERS TO THE EDI TOR
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T
To each execuTive in This special issue, we would
like to extend a personal “congratulations!” Wow! Just take a look
at all the companies and their executive women in this 8th annual
WomenWorthWatching
®
issue!
With all the challenges facing the u.s. and world economies, these
companies chose to honor one of their senior women executives, and
make it a priority. Many of them have continually participated during
the past 8 years, which again demonstrates their support for women in
leadership. and that’s what makes them and this annual Women’s issue
very special.
since 1999, beginning with our frst Glass ceiling issue, we have
invited companies to select one of their senior women leaders to
prepare a personal mentoring essay and share some of their personal
details. (see pages 24 to 143.) These extraordinary women, with busy
schedules, took time out to “give back” to other women in the ranks
who also aspire to business and personal leadership. it’s not often you
can fnd so much wisdom and advice from senior managers in one
place. (our Mentorings

book, just released this summer, includes one
or more quotes from all the women profled since 1999—over 1,500
quotes in total.)
We are grateful to one of our partners, catalyst, who prepared this
year’s introduction to the WomenWorthWatching
®
feature. catalyst
president and ceo ilene lang and her organization are keenly aware
of the opportunities for women in leadership. Through its annual
research studies, catalyst monitors the current status of how women
are faring in their quest for leadership positions in the marketplace.
also, congratulations to all the leaders profled in the hispanic
heritage feature. We wish to thank all who participated in this issue,
and also our staff, who continue to produce one of the most company-
and people-focused magazines in the industry.
James R. Rector
publisher
editors notebook
notebook
from the publisher
Congratulations are in order…
14 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
contents
table of contents
Volume 11 • Number 5
September / October 2009

25
ON THE COVER /
WomenWorthWatching® in 2010
take a look at this year’s class of influential
women. A corporate profile and personal profile
accompany each woman’s mentoring essay.

144
SPECIAL FEATURE /
Hispanic Heritage Month
the rich culture, shared values, and strong
work ethic of Hispanic people should be
celebrated with great appreciation throughout
the country. the individuals profiled in this
section provide an interesting perspective.
features

departments
20 Momentum diversity Who, What, Where and When
22 Catalyst Women of Color in u.s. Law firms
24 Viewpoint “Women in Leadership: Why not?”
by Ilene H. Lang, president & CeO of Catalyst

160 Featured Organizations Organizations and advertisers
144
Celebrating
Hispanic Heritage
Month
Celebrating
Hispanic Heritage
Month
24
in our prior issue, July/August
2009, Royal Dutch Shell was
incorrectly identified as the
Shell Oil Company in the 2009
International Innovation in
Diversity Awards feature. Also,
the chart accompanying David
Casey’s article, Should I Get Paid
for Hiring a Person of Color?
was incorrect (the legend was
reversed). The correct chart is
at left.
We regret the errors.
c o r r e c t i o n s
0
10
20
30
40
50
Percent of C level jobs Percent of total workforce
Women Hispanic or
Latino
Asian Black or
African American
2008 Bureau of Labor Statistics Workforce Demographics
1
156 MicroTriggers more triggers from Janet Crenshaw smith
$
25.00U.S.
AIso Featuring an Introduction by IIene H. Lang, President & CEO of CataIyst · A CeIebration of Hispanic Heritage Month
Volume 11, Number 5 SEPTEMBER / OCTOBER 2009
25
contents
16 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
contents
table of contents
Volume 11 • Number 5
September / October 2009
Women Worth Watching
8th Annual
in 2010
®
25 anne Marie agnelli
CA, Inc.
26 Deanna allen
Dickstein Shapiro LLP
28 Kathleen asser Weslock
SunGard
29 amparo Bared
Ryder System, Inc.
30 lyn Beaty
Halliburton
32 lori Beer
WellPoint, Inc.
34 Brenda Blisk
The Blisk Financial Group
36 Kathleen c. Bock
Vanguard
38 andrea R. Bortner
Harris Corporation
39 stacy Brown-philpot
Google
40 Tammy l. Butts
AXA Advisors, LLC
41 patricia s. cain
Neal, Gerber & Eisenberg LLP
42 nancy calderon
KPMG LLP
43 Teresa carroll
Kelly Services
44 Kimberley crews Goode
Northwestern Mutual
46 shirley cunningham
Monsanto Company
47 laree Daniel
Aflac
48 ann D. Davidson
ITT Corporation
50 cynthia (cindy) Davis
Wal-Mart Stores, Inc.
52 Terri Dial
Citigroup Inc.
53 lorna Donatone
Sodexo, Inc.
54 carol a. Dudley
The Dow Chemical Co.
56 lynn Dugle
Raytheon Company
57 Kim l. Feil
Walgreens Co.
58 Jo ann Feindt
U.S. Postal Service
59 lisa Ferrero
Corning Incorporated
60 Dawn Fitzpatrick
Pitney Bowes Inc.
61 susan B. Garcia
American Airlines
62 swee chen Goh
Royal Dutch Shell
63 lorrinda Gray-Davis
Perini Building Company
64 sandra Guy
BDO Seidman, LLP
66 Joyce p. haag
Eastman Kodak Company
67 sharon l. hays
CSC
68 Melanie healey
Procter & Gamble
69 Wendy lee herrick
Unilever
70 Kathleen T. hogan
Microsoft Corporation
72 Kathleen hyle
Constellation Energy
73 laura K. ipsen
Cisco Systems, Inc.
74 Deborah James
SAIC
75 chizuru Kiyomura
Pfizer Inc
76 Marcy s. Klevorn
Ford Motor Company
78 catherine langlais
NYSE Euronext
80 antoinette (Tonie) leatherberry
Deloitte Consulting LLP
82 Michelle Y. lee
Wells Fargo & Company
84 Theresa K. lee
Eastman Chemical Company
86 Bonita lewis Bell
Terex Corporation
88 nan Mattai
Rockwell Collins
90 candace Matthews
Amway
contents
Turn your potential into performance by
submitting your resume to bmocm.com/recruiting.
Your ambition achieved.

BMO Capital Markets is a trade name used by BMO Financial Group for the wholesale banking businesses of Bank of Montreal, Harris N.A. and BMO Ireland Plc, and the institutional broker dealer businesses of BMO Capital
Markets Corp., BMO Nesbitt Burns Trading Corp. and BMO Nesbitt Burns Securities Limited in the U.S., BMO Nesbitt Burns Inc. (Member CIPF) in Canada, Europe and Asia, BMO Nesbitt Burns Ltée/Ltd. (Member CIPF) in Canada,
and BMO Capital Markets Limited in Europe and Australia. ® Registered trademark of Bank of Montreal in the United States, Canada and elsewhere. TM Trademark Bank of Montreal. *Standard data rates may apply.
Access our web page on your
mobile phone by scanning
this EZcode with ScanLife app*
getscanlife.com
C:MI
A:K:A
One of our highest priorities is giving employees
the opportunity to take their careers to the
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K
38393_BMO_NextLevel_DJ.pdf 9/2/09 4:48:45 PM
18 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
contents
table of contents
Volume 11 • Number 5
September / October 2009
92 Kathleen M. Mazzarella
Graybar Electric Co., Inc.
93 Tricia J. Mcclung
Freddie Mac
94 Denise Mceachern
Bausch & Lomb, Incorporated
95 Julie Moore
Ecolab Inc.
96 susan Morisato
Ovations Insurance Solutions
98 nina J. Mullins
Salt River Project
100 claire Beth nogay
Verizon
102 Deb oler
W. W. Grainger, Inc.
103 Joan o’shaughnessy
ARAMARK Ireland
104 nereida (neddy) perez
National Grid
105 cathy plummer hill
Georgia Power
106 Teri plummer Mcclure
UPS
108 elizabeth W. powers
Dewey & LeBoeuf LLP
109 anne R. pramaggiore
ComEd
110 lori Raya
Safeway Inc.
111 nancy Reagan
Campbell Soup Co.
112 ann p. Reeves
Waste Management, Inc.
113 Deborah l. Rice
Highmark Inc.
114 Janet l. Robinson
The New York Times Company
116 lauventria Robinson
The Coca-Cola Company
118 Donna sams
CVS Caremark
120 sue ann schweitzer
Textron Defense Systems
121 patricia B. (pat) shrader
BD
122 Deborah M. soon
Catalyst
123 Mary stoddart
Best Buy Co., Inc.
124 cathy suever
Parker Hannifin
125 sandy swider
Starwood Hotels & Resorts
Worldwide, Inc.
126 sharon c. Taylor
Prudential Financial, Inc.
128 Jamie K. Thorsen
BMO Capital Markets
129 susan Thrope
New York Life Insurance
Company
130 suzzanne uhland
O’Melveny & Myers LLP
132 Mary D. van de Kamp
Kindred Healthcare
133 amy e. Wagner
Burger King Corp.
134 Tina Waters
Comcast Corporation
136 stephanie Gaillard White
MWV
138 Frederica M. Williams
Whittier Street Health Center
141 Barbara s. Wood
KBR
142 ellie Yi-li Yieh
Applied Materials, Inc.
143 ann Ziegler
CDW Corporation
Women Worth Watching
8th Annual
in 2010
®
contents
© 2009 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative.21034NSS
The power of you.
Empowered by us.
KPMG LLP values the powerful contributions of
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We congratulate Nancy Calderon, KPMG’s national
partner in charge of operations, and all of the women
featured among Profiles in Diversity Journal’s
8th Annual WomenWorthWatching
®
.
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20 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
momentum
momentum
w h o …w h a t …w h e r e …w h e n
Kelli Valade Named chief
Operating Offcer for chili’s and
On the border
Dallas—Brinker
international, inc.
has named Kelli
Valade chief op-
erating officer
for chili’s Grill &
Bar
®
and on The
Border Mexican
Grill & cantina
®
. in this role, valade
will oversee operations for more than
1,400 chili’s and on The Border res-
taurants nationwide.
valade has been with Brinker
international for 13 years, holding
various positions, including Director
of hR for on The Border, vp for
emerging Brands & corporate hR, and
her most recent role as svp of chili’s
and on The Border peopleWorks and
Brinker shared services.
active in several industry organi-
zations, valade holds a seat on the
founders board of the Multi-cultural
Food service hospitality alliance. she
is also a member of the society for
human Resource Management and
Women’s Foodservice Forum.
carin Stutz Named SVp of
brinker and cOO of Global
business Development
Dallas—Brinker international, inc.
has named Carin
Stutz as senior
vice president
of Brinker and
chief operating
officer of its
Global Business
Development team.
stutz is a restaurant industry vet-
eran with a wide range of experience
the Brinker Global team is eager to
utilize. stutz served, most recently,
as the executive vice president of
operations of the mostly franchise-
owned applebee’s international, inc.
in her new role, she will oversee op-
erations for the global team, working
closely with franchisees as well as the
Brinker global leadership team. stutz
will also help with business review for
strategy planning, as well as developing
the operations team for Brinker and
its franchisees.
Anthem blue cross and blue
Shield in New Hampshire
Names Sherwin robinson
as regional Vice president
of Underwriting
ManchesTeR,
n.h.—citing his
broad experience
in the health insur-
ance environment,
anthem Blue cross
and Blue shield in
new hampshire is
pleased to announce the appointment
of Sherwin Robinson as Regional
vice president of underwriting.
“We are excited to have someone of
sherwin’s experience and skills joining
our leadership team,” said Douglas J.
Wenners, president and general man-
ager, anthem Blue cross and Blue
shield in new hampshire. “he has a
proven track record of success in this
field and we are thrilled to welcome
him aboard.”
Robinson joins anthem from
health net in shelton, connecticut,
where he worked for ten years in a num-
ber of leadership roles, most recently
as Regional Director of underwriting.
at health net, he oversaw all aspects
of underwriting for three states and
served as a critical member of the com-
pany’s strategy team.
cook Associates recruits Vice
president of Human resources
for Amerisourcebergen
c h i c a G o —
cook associates
executive search
recently completed
the placement for
vice president of
human Resources
at amerisource-
Bergen packaging Group/anderson
packaging, inc., a division of
amerisourceBergen corporation.
Rosalyn Wesley was selected as the
vice president of human Resources.
in her previous position as
corporate Director of hR at Fortune
Brands, Wesley led and directed
innovative, business-focused strat-
egies in performance management,
talent acquisition and retention, lead-
ership development, team building,
workforce diversity and inclusion,
wellness, benefits administration,
reward and recognition.
in her new position, Wesley will
be responsible for ensuring hR align-
ment of all policies, practices, pro-
cedures and initiatives to create an
environment of fairness, objectivity
and high performance.
ROBINSON
STUTz
VALADE
WESLEY
momentum
Profiles in Diversity Journal September/ OctOber 2 0 0 9 21
National Grid Names carla
Hunter ramsey as Director of
Supplier Diversity
WalThaM, Mass.
—national Grid,
one of the nation’s
largest electricity
and gas delivery
companies, has
appointed Carla
Hunter Ramsey
director of supplier Diversity.
hunter Ramsey will be responsible
for overseeing national Grid’s supplier
diversity program through which the
company is expanding business oppor-
tunities and strengthening corporate
partnerships with minority- and wom-
en-owned businesses. Based on long
island, new York, she will work closely
with national Grid’s business units to
develop, implement and monitor sup-
plier diversity policies and practices
throughout the company in the u.s.
“We are confident that carla’s
leadership and direction will greatly
enhance our u.s. supplier diversity
initiatives. her appointment is part of
our ongoing commitment to integrate
inclusion and diversity into the very
fabric of the company, including our
purchase of goods and services,” said
Jon carlton, Global procurement di-
rector for national Grid.
prior to joining national Grid,
hunter Ramsey served as the director
of purchasing, contracts and property
management for York college, a senior
college of the city university of new
York (cunY). she has close to 20
years of experience in developing and
implementing procurement programs
for various new York institutions in-
cluding new school university and
the school of visual arts.
Jennifer Williamson promoted
to Vice president, Internal
communications for Sodexo
Ga i t h e r s b u r g ,
Md. —J e nni f e r
Williamson re-
cently accepted
the position of
vice president
of internal
communications
for sodexo. in her new role, Williamson
will be responsible for the strategic di-
rection, alignment, and implementa-
tion of sodexo’s internal communica-
tions strategy.
under Williamson’s leadership,
internal communications and human
resources communications will be
combined into one department to
better leverage resources and expertise
to inform, engage, and deliver value to
our employees.
Jennifer brings over 20 years of
human resources, operations, and
communications experience to her
new role along with a strong back-
ground in training, change man-
agement, and strategic planning.
previously Jennifer served as senior
Director of human Resources and
Diversity communications where
she successfully lead several corpo-
rate-wide initiatives including the
employee value proposition, www.
iamsodexo.com, and the employee
network Groups.
Angela Kyle Joins New York
Life Insurance company as
Senior Vice president for
Investment Annuities
neW YoRK
ciTY—new York
life insurance
company has
announced that
Angela Kyle
has joined the
company as
senior vice president and head of
the company’s individual annuity
Department. in this role, Kyle has
responsibility for overseeing and
leveraging the company’s investment
annuities and Guaranteed lifetime
income products.
Ms. Kyle joins new York life from
Tiaa-cReF, where she served as vice
president and head of pension product
Management and led the product ini-
tiatives for the pension portfolio of
Tiaa-cReF. she also led marketing
efforts for institutional products and a
newly created retail product division.
prior to Tiaa-cReF, she was director
of business management for Bank of
america and held various positions at
Wachovia, formerly First union. PDJ
HUNTER RAMSEY
KYLE
WILLIAMSON
22 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
Founded in 1962, Catalyst is the leading nonproft membership organization
working globally with businesses and the professions to build inclusive
workplaces and expand opportunities for women and business. Visit www.
catalyst.org to learn more about our work and download Catalyst reports.
Visit www.catalyst.org/page/82/catalyst-e-newsletters to begin receiving
Catalyst C-News, our monthly e-newsletter.
T
The ReTenTion, DevelopMenT, and advancement of
women and minorities is a pressing issue for law frms today as the
talent pool increasingly comprises women and people of color. in the
past 20 years, the percentage of women entering u.s. law schools
has never been lower than 40 percent. While women of color repre-
sented nearly one-quarter of all women associates in 2008, only 1.84
percent were partners.
in the fnal installment of a four-part research series investigat-
ing the experiences of women of color in professional services frms,
catalyst benchmarked the experiences of women of color at law frms
against those of their colleagues. The study was conducted through
interviews with senior partners, as well as focus groups with asian
women, black women, and latinas in a subsample of participating
frms. To collect quantitative data, a web survey was distributed to
lawyers working at the top 25 (by revenue) law frms in the united
states. The survey was sent to 2,939 individuals, of which 1,242, or
42.3 percent, responded.
Women of Color Face Unique Disadvantages
Findings showed that women of color shared certain gender-
based disadvantages with white women. These included perceived
sexist comments, dissatisfaction with access to training opportunities
for business development, and lack of support for balancing work
and personal responsibilities. Findings also suggested that lawyers of
color—both women and men—experienced racial/ethnic stereotyp-
ing, overall exclusion from the workplace, dissatisfaction with equity
and opportunity, dissatisfaction with supervising attorney support,
and a lack of infuential mentors.
in general, women of color said they were affected to a greater
degree by barriers commonly encountered by other women, and
that they experienced additional barriers unique to their own group.
such barriers pose severe challenges to women of color trying to ft
into their organizations and forge positive relationships with infu-
ential others. as a result, their development and advancement in the
relationship-based, client-service environment of law frms is often
compromised.
of all groups surveyed, women of color were most likely to per-
ceive negative stereotyping; they were also most likely to say they
found it challenging to ft into their frm’s environment. They felt
stymied by lack of access to business development opportunities and
important client engagements. Women of color also felt that their
supervising attorneys had low expectations of their performance.
What emerged is a picture of women-of-color lawyers who feel
disadvantaged in the workplace compared to white women (with
whom they share gender), to men of color (with whom they share
race/ethnicity), and to white men (from whom they are twice re-
moved). however, women of color are by no means a monolithic
group: for example, black women lawyers reported feeling a greater
degree of exclusion than asian women and latinas.
Best Practices
almost all frst- and second-tier law frms in the united states
have diversity and inclusion (D&i) programs that target women law-
yers. law frms have made some progress in addressing gender-based
disadvantages in the workplace. however, managing partners and
practice group leaders must realize that programs that help retain
and develop white women lawyers may not be as effective for women
of color.
To reduce the disadvantages faced by women of color, frms
should take the following steps:
Develop authentic relationships—For women of color to
feel more connected within the workplace, they need to feel more
comfortable interacting with managers (e.g., with their supervising
attorneys).
Create a mentoring culture—While law frms may offer junior
lawyers the chance to connect with formal mentors, many frms have
not yet successfully achieved a culture of mentoring. To accelerate
the careers of those from traditionally marginalized groups, law frms
need to work aggressively on instilling mentoring as a core value.
Monitor career development and advancement—Many wom-
en of color reported missing out on important assignments and de-
velopmental opportunities that could advance their careers. Firms
need to be systematic in ensuring that women of color receive the
opportunities necessary for advancement, including those that come
about through networking with others at the frm.
Increase work-life effectiveness—To avoid imperfect execution
of diversity programs and practices, law frms must raise awareness
about the unique work-life challenges faced by women of color and
develop programs that meet their needs. Firms also need to redefne
how work gets done and institute programs that emphasize fexibility
as a business imperative. This will help create a culture where all law-
yers feel more comfortable using frm resources intended to support
work-life effectiveness. PDJ
Women of Color in U.S. Law Firms

By Catalyst
www.catalyst.org
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J90104q~Diversity Journal Sept-Oct issue_092309.indd 1 9/23/09 11:36:58 AM
24 Profiles in Diversity Journal Se pt e mbe r/ Oct Obe r 2 0 0 9
Women in Leadership:
Why Not?
viewpoint
A
as catalyst’s presi-
dent and ceo, i’m
often asked why we at
catalyst think it’s so
important to advocate for women’s advancement.
i answer that question with a question of my own:
Why not? it’s the right thing and the smart thing
to do. catalyst studies demonstrate a direct cor-
relation between women in senior leadership and
better fnancial performance.
But asking, “Why not?” isn’t just about fnancial
outcomes. Women in leadership are proof of orga-
nizational meritocracy, where differences are valued
and celebrated. These are organizations that are
open to new ideas, foster innovation, and embrace
more perspectives in decision-making. perhaps
most important, these are organizations where the
decision-makers inside refect the decision-makers
outside in the marketplace. We know that women
make or infuence 80 percent of buying decisions.
Refecting them in senior management and on
corporate boards shows a respect for customers,
and that’s just good business.
These days, i fnd myself frequently asking
why more companies aren’t stoking the pipe-
line of future leaders with the best and brightest
women. our recently released report on high-
potential women and men during the economic
downturn shows that women in senior leadership
were—shockingly—three times more likely to have
involuntarily lost their jobs because of company
downsizing or closure than their male peers. how
short-sighted!
We’re seeing an inevitable increase in the
diversity of our population, our markets, and
our workforce. Women, and women of color in
particular, represent the fastest growing segment of
the educated workforce in the united states and
around the world. as individuals, as leaders, and
as companies, we have a great opportunity—to
leverage the extraordinary value of diversity for our
companies and for society as a whole.
i’m delighted to introduce you to the women
honored here in Profles in Diversity Journal’s
8th annual WomenWorthWatching
®
issue. These
women represent the best of what is possible for
organizations that embrace gender diversity–not as
a “nice to have” but as a strategic business impera-
tive. They also, unfortunately, represent a vastly
untapped resource. according to the 2008 Catalyst
Census of Women Board Directors of the Fortune 500
and the 2008 Catalyst Census of Corporate Offcers
and Top Earners of the Fortune 500, women held
just 15.2 percent of board director positions and
just 15.7 percent of corporate offcer positions—
stagnant compared to the previous year.
Women’s advancement belongs in every smart
company’s playbook. a 21st-century economy
demands leadership that refects a 21st-century
workforce and 21st-century marketplace diversity.
These high-achieving WomenWorthWatch-
ing
®
are role models and mentors to future genera-
tions of women and men in the workplace.
so as you read about and celebrate their remark-
able achievements and inspirational stories, please
ask yourself, “Why not women?” PDJ
By Ilene H. Lang
President & CEO of Catalyst
Women Worth Watching
7th Annual
in 2009
®
Women Worth Watching
8th Annual
in 2010
®
Ilene H. Lang is the President & CEO of Catalyst, the leading
research and advisory organization working with businesses
and the professions to build inclusive workplaces and expand
opportunities for women and business. Visit the Catalyst website
at www.catalyst.org.
women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 25
R
Reflecting back on my career path reminds me of all the peaks, valleys, and
curves i have experienced over the years which have led to where i am today in
the world of iT. Much of my career has been spent in heavily male-populated
industries, which includes iT. i discovered early on, however not early enough,
that building a community of colleagues who would provide guidance, support,
and laughs was very important.
Throughout my career, there have been many people who have helped me
get to where i am today and still help me as my career continues. i selectively
cultivate relationships with other professionals, both men and women, and together
we serve as trusted advisors and confidants for each other. in addition to being my
friends and treasured colleagues, they have been, and still are, my mentors.
in my opinion, mentoring does not need to be formal, with an experienced
pro who is going to share the hidden secrets to climbing the oh-so-slippery
corporate ladder. To me, co-mentoring is the term that best describes how i
view mentoring. i see it as an informal relationship that develops organically
and is built on a foundation of mutual trust and respect. additionally, i have
benefited from mentoring experiences at many levels and believe that trusting
somebody and building a positive relationship does not have to only be with
someone at a higher level than myself, but could also be with my peers and
those junior to me. it is because of these experiences that today i find myself
serving as a mentor for both my direct reports and several colleagues at ca.
challenges and opportunities come in many forms. in our careers, as in life,
there will be roadblocks, but i have learned that through strong support from
the networks you create, you can achieve success.
i feel fortunate to be working at a company like ca that has many females
serving in top leadership positions. There is truly a strong sense of camaraderie
among the women at ca and i know i can count on my colleagues when i
need them most. additionally, ca has an established partnership with the anita
Borg institute for Women in Technology, a preeminent organization dedicated
to positively impacting women in iT. This organization serves as an excellent
source for best-practices and provides valuable resources. it is through all of
this that i can lead by example and be a role model to others. hopefully i can
inspire and influence future leaders within ca and beyond.
“…mentoring does not need to be formal,
with an experienced pro who is going
to share the hidden secrets…”
TITLE: Vice President, Communications
and Community Relations
EDUCATION: BS, Communication Arts,
St. John’s University, Jamaica, new York
FIRST JOB: Salesperson at Bonwit Teller,
new York City
WHAT I’M READING: House of Cards,
by William D. Cohan
MY PHILOSOPHY: We make choices
every day, whether we mean to or not,
that direct and focus our lives. We must
actively be the masters of our fate.
FAMILY: Single, with an adorable
Maltese named Frazier.
INTERESTS: Running, reading, animals
and shopping.
FAVORITE CHARITIES: Through my
profession i am able to engage with
many wonderful charitable organizations.
Personally, my favorite charities involve
saving and protecting animals.
COMPANY: CA, inc.
HEADQUARTERS: islandia, new York
WEB SITE: www.ca.com
BUSINESS: iT software management
and solutions.
ANNUAL REVENUES: $4.271 billion FY09
EMPLOYEES: 13,700
CA, Inc.
Anne Marie Agnelli
women worth watching in 2010
26 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
as a law school student, all of the female law firm partners i knew had well-
planned careers in which they first focused on becoming good lawyers (while
routinely indulging in good shopping and occasionally in great vacations) before
deciding whether to have children. i imagined myself following the same
cosmopolitan and ordered path. True to plan, i joined one of chicago’s largest
law firms right out of law school, but my well-laid strategy had already begun to
go astray: i found myself with an eight-month-old baby, a 6pM daycare pick-up
that my husband and i juggled (with no extended family support), and a 2,000-
hour billable requirement.
Within weeks of becoming a lawyer, i was struggling to balance everything
while trying to ignore the voice in the back of my mind telling me there was no
way i could pull it all off. i would like to say that the little voice was completely
wrong and that i breezed through my first few years of motherhood and law
firm life, but the truth is, the adjustment was difficult, and i was extremely
self-conscious about my ability to keep up with my peers while being the mother
i wanted to be. Despite the difficulties, i was committed to being a good mother
and a good lawyer. it took a while, but eventually i learned i could not be all
things to all people (at least not simultaneously). i began to focus on incrementally
improving myself and those around me. i also surrounded myself with more-
senior lawyers who had the patience and foresight to see that, even though i
was a work in progress, i had both loads of potential and a pretty good dose of
present value.
over the past 13 years, i have raised two boys while working full- and
part-time, telecommuting, and driving as many as 100 miles round-trip to the
office, as well as working (briefly) in-house and in law firms. in 2002, i joined
Dickstein shapiro as a lateral, and in 2006, i made partner. My time with the
firm has provided me great opportunities to become a better lawyer and person.
My colleagues also have supported me through major life transitions, includ-
ing a divorce and a parent’s terminal illness. at times throughout my career, i
have felt at the top of my game in lawyering, mothering, and just being me. at
other times, i have felt out of balance. Regardless of the circumstances, i make a
point of learning and growing. i think my greatest lesson from trying to balance
the seemingly un-balanceable has been to always strive for improvement while
remaining true to myself. For me, this means looking for and encouraging the
best in myself and in others, because doing so inevitably leads to good results—
even if the path is not exactly what i had envisioned.
“…eventually I learned I could not be
all things to all people…”
TITLE: Partner
EDUCATION: BSEE from University of
Maryland (College Park); JD from
University of Miami (Coral Gables)
FIRST JOB: Design Engineer for Florida
Power & Light
WHAT I’M READING: Eat, Pray, Love, by
Elizabeth Gilbert; The Purpose Driven Life,
by Rick Warren
MY PHILOSOPHY: Embrace the truth
and always value what you and others
can bring to the table. Your circumstances
will always change, but you are the one
constant in all of your experiences, so
regardless of your ups and your downs,
never forget your value and always look
for ways to improve yourself and your
impact on those around you.
FAMILY: Two sons: Robert Jr., 13; and
Joseph, 8.
INTERESTS: Culinary arts, photography,
reading, traveling, shopping.
FAVORITE CHARITY: The American
Cancer Society
COMPANY: Dickstein Shapiro LLP
HEADQUARTERS: Washington, D.C.
WEB SITE: www.dicksteinshapiro.com
BUSINESS: Law firm.
ANNUAL REVENUES: $312 million
EMPLOYEES: 855
Dickstein Shapiro LLP
DeAnna Allen
women worth watching in 2010
women worth watching in 2010
28 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When i graduated from college, i remember thinking that i would take my newly
earned spanish and psychology degrees and be a translator or maybe a bilingual
secretary. little did i expect my early skills to help put me on the path i eventu-
ally took. Today, i am the chief human resources officer of sunGard—a global
Fortune 500 software and iT services company with over 20,000 employees.
Rising to an executive level was not a straight career path. i made several turns
along the way that helped me build a strong foundation of knowledge and skills.
over the years, i’ve had stops in several different industries—government, financial
services, consulting and law—and have even owned my own business. each
experience gave me the preparation and new skills for the next opportunity.
careers rarely have a single trajectory. What you do at each step of the way
impacts the opportunities that may come your way. i stood out early in my
career because of my linguistic and translation skills. These skills made me valu-
able and sought-after, and gave me access to opportunities and people i would
otherwise not have had.
My advice to the next generation of leaders is to think of your career as a
marathon with many twists, not a straight-line sprint. You may have to take
many different paths to reach your goals but a good indicator of whether you’re
on the right path is whether you are truly happy and fulfilled with what you are
doing. if you’re not, it’s time for a change.
While women have made significant inroads into leadership and executive
positions, there is still much to be accomplished. and, it’s up to every individual
to take control of their own career and steer it in the desired direction. persistence,
resilience, tenacity and the ability to not take no for an answer are skills that are
absolutely essential. i was lucky in that i learned these skills fairly early in life—
long before i even started my work career.
My current job gives me a lot of satisfaction, and there’s nothing i’d rather be
doing. The lessons i learned earlier in life about career success are still applicable
today. You need to demonstrate your value so others will seek you out; surround
yourself with strong people; don’t let setbacks discourage you; and lastly there is
no such thing as a “draft”—always make your work product the best it can be.
“Careers rarely have a single trajectory.
What you do at each step of the way
impacts the opportunities that
may come your way.”
TITLE: Chief Human Resources Officer
EDUCATION: BA Hood College; MiLR
Cornell University; JD Pace University
FIRST JOB: Counselor, Girl Scout Camp
WHAT I’M READING: Way too many
novels to list and the Harvard
Business Review
MY PHILOSOPHY: Read the playbook,
memorize it, then rip it up and make your
own rules.
FAMILY: Husband Sony from Greece;
David (18) Derrick (16); two dogs and
two horses—we do everything by twos
(except the husband).
INTERESTS: Work, people i work with,
family, wellness, sports, reading,
equestrian-wanna-be.
FAVORITE CHARITIES: Learning Leaders,
nYC; iLR School, Cornell University;
Wilson High School; American Friends of
the Greek Jewish Museum
COMPANY: SunGard
HEADQUARTERS: Wayne, Pennsylvania
WEB SITE: www.sungard.com
BUSINESS: Software & iT services.
ANNUAL REVENUES: $5.6 billion
EMPLOYEES: 20,000
SunGard
Kathleen Asser Weslock
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 29
A
a key part of being successful is loving what you do. i am passionate about my
work, and i have a strong drive to do what is right and do it well. My work in
talent management is about helping people reach their potential. i lead a
proactive team that works on corporate initiatives to identify, develop, and
deploy all levels of talent, including diverse employees, to help them perform
to their highest capacity.
i began working in human resources at a medical device manufacturer
right out of college. i was fortunate to have a mentor who instilled in me the fun-
damental values of being a good human resources professional. she taught me the
importance of integrity and being able to inspire trust from colleagues as well as
having a strong understanding of the business and the internal and external
customers. she also taught me the importance of standing up for what you believe in.
i joined Ryder as a human resources manager in 1995. over the years, i have
grown professionally and have learned a lot about work-life balance and how to be
a leader while maintaining a strong commitment to my family. i’ve had the privilege to
lead exciting projects that have brought new technologies, processes, and
initiatives to Ryder’s talent management program. My team has also developed a
diversity and inclusion strategy that closely aligns our goals with the company’s
business objectives.
i believe if you pursue your goals with energy, passion, and drive, and always
have faith in yourself, you can be successful. it’s important to have a strong work
ethic and a clear understanding of what you want to achieve. i am fortunate to
work for a company that values hard work and is led by very talented people. i
have learned from my boss and from our business leaders, and i have worked to
emulate the skills that have made them successful. i have also learned that, even
with all the technology used to communicate today, there is no substitute for face-
to-face communication. That’s what builds strong relationships.
one of the biggest lessons i have learned as a woman and as a professional
is the importance of being able to handle disagreements without taking them
personally. at times, we have to take a tough stand and say things people may
not want to hear. an effective professional should be able handle difficult
communications without damaging relationships.
My best advice to women aspiring to become corporate leaders is to pursue
what you love with energy, and make your own path. learn from your mistakes
and use them as an opportunity to grow.
“…even with all the technology used to
communicate today, there is no substitute
for face-to-face communication.”
TITLE: Vice President of Human Resources
and Talent Management
EDUCATION: MBA, University of Miami;
Bachelor’s in Human Resources Manage-
ment, Florida international University
FIRST JOB: Worked in human resources
at a medical device manufacturer
WHAT I’M READING: i tend to read
several books at once. i’m currently read-
ing Eat, Pray, Love, by Elizabeth Gilbert;
Raising Cain: Protecting the Emotional
Life of Boys, by Dan Kindlon and Michael
Thompson; and The Four Seasons of
Marriage, by Gary Chapman.
MY PHILOSOPHY: never give up. if you
believe in something, pursue it with all
the energy, drive and passion you have.
Always believe in yourself.
FAMILY: Husband, a 13-year-old son, a
13-year-old stepdaughter, and a 17-year-
old stepson.
INTERESTS: Spending time with my
family, traveling, collecting art, and skiing.
FAVORITE CHARITIES: American Heart
Association, and CARE
COMPANY: Ryder System, inc.
HEADQUARTERS: Miami, Florida
WEB SITE: www.ryder.com
BUSINESS: Transportation and logistics
solutions.
ANNUAL REVENUES: $6.2 billion
in 2008
EMPLOYEES: 28,000 employees
worldwide
Ryder System, Inc.
Amparo Bared
women worth watching in 2010
30 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
it is my firm belief that to experience success in your career does not require you
to be special or develop a magic formula; it just requires a personal commitment
to operational excellence and continuous development.
i have been very fortunate in my career at halliburton. i have been offered
many and varied opportunities in the organization, some positions existing,
but many new. a personal commitment to operational excellence—delivering
high quality outcomes in whatever you undertake—defines success not only in job
satisfaction but also in new opportunities. My experience has taught me not all oppor-
tunities will be high profile or glamorous, but each will offer a unique development
opportunity, adding or strengthening skill set competencies, which in turn yields a
more desired skill set, which results in broader, more challenging opportunities.
i would encourage everyone to evaluate a job opportunity not solely on the
basis of promotion or compensation, but on the opportunity to build compe-
tencies. While promotion, title, and compensation will be factors, they may not
be the critical factors. What is to be learned from the experience may be what
has a more sustainable payback than the immediate promotion factors.
The current economy may have altered our near-term career plans. The
opportunities and/or the timing may be significantly different than what we
understood a year ago. But that change opens new doors for new opportunities.
With a commitment to operational excellence and continuous development,
career success is always an assured outcome.
“With a commitment to
operational excellence and continuous
development, career success is always
an assured outcome.”
TITLE: Vice President, internal Audit
and Controls
EDUCATION: University of Texas at
Austin, BBA with a specialization
in accounting
FIRST JOB: Staff Accountant,
Dresser industries
WHAT I’M READING: Chain of Blame,
by Paul Muolo and Mathew Padilla;
City of Thieves, by David Benioff; and
Now, Discover Your Strengths, by Marcus
Buckingham and Donald O. Clifton
MY PHILOSOPHY: “i hope you dance.”
FAMILY: Husband Reg; two children,
Brandon and Ashley.
INTERESTS: Lake activities,
reading, traveling.
FAVORITE CHARITIES: American Lung
Association, Houston Food Bank
COMPANY: Halliburton
HEADQUARTERS: Houston, Texas and
Dubai, United Arab Emirates
WEB SITE: www.halliburton.com
BUSINESS: Energy services.
ANNUAL REVENUES: $18.3 billion
in 2008
EMPLOYEES: 50,000 plus
Halliburton
Lyn Beaty
women worth watching in 2010
At Halliburton, we’ve found that putting significant trust—and business—in the hands of minority
and woman-owned businesses is a win-win proposition for us all. Vendors win by partnering
with one of the world’s leading companies. Halliburton wins by receiving first-class service from
these quality-driven firms, and our customers win by having the very best and most diverse
suppliers devoted to making Halliburton the best oil and gas services supplier in the world.
For more information, contact us at supplierdiversity@halliburton.com.
© 2009 Halliburton. All rights reserved.
HALLIBURTON
H e l p i n g b u i l d s u c c e s s t h r o u g h s u p p l i e r d i v e r s i t y .
An aggressive supplier diversity program.
Not just the right thing to do—the smart thing to do.
H158-09 PDJ.qxd:H158-09 PDJ.qxd 8/27/09 1:17 PM Page 1
women worth watching in 2010
32 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i’m well aware that sometimes the iT field carries the perception of being
“analytical” versus “strategic” or an “order taker” versus a “consultant to the
business.” Fortunately, my experiences at Wellpoint do not fit those stereotypes.
in fact, in my decade at Wellpoint, i’ve watched information technology associates
become business leaders and have personally refocused our iT organization on
collaborating with the business to create value for our customers.
During my 10 years at Wellpoint and more than 20 years in iT, i’ve learned
two essential lessons: first, the technology itself is much less important than
the expertise behind it; and second, take accountability to use technology as a
strategic asset to create value for the business. at Wellpoint, technology is a key
enabler of making health care simpler, improving quality, and reducing cost for
our members, and that means we must make information personalized and
relevant to their needs.
Growing up on a farm in new York instilled in me the importance of a
strong work ethic, including taking accountability and working hard to achieve
results. i learned if you do this, success will follow. This has carried into my
professional career. From my first professional role to my current position
as cio, i have always focused on ensuring the entire business outcome was
achieved, not just the specific tasks for which i was accountable. Technology is
a key enabler to improving the productivity of the business and i have always
looked for innovative ways to use technology to solve problems that improve
results, which is what ultimately creates value for the business.
i was very fortunate that one of my prior employers allowed me to work
part-time while my children were young; having that flexibility motivated me
even more to deliver results for the company. Throughout my career i focused
on engaging with the business and using technology to make business strate-
gies real, because at the end of the day, success will be measured based on your
results and the value you create for the business.
Many times emerging leaders ask me: “why have you been successful and
how can i take the next step in my career?” i tell them that it’s really pretty
simple. Take accountability, deliver results, create value for the business, and
focus on continuous improvement.
“…technology itself is much
less important than
the expertise behind it…”
TITLE: Executive Vice President and Chief
information Officer
EDUCATION: BS, Computer Science,
University of Dayton
FIRST JOB: Software Engineer,
Westinghouse Savannah River Site
WHAT I’M READING: My Sister’s
Keeper, by Jodi Picoult; Execution: The
Discipline of Getting Things Done, by
Larry Bossidy and Ram Charan
MY PHILOSOPHY: Take
accountability, deliver results, create
value for the business and focus on
continuous improvement.
FAMILY: Husband, three children (two
girls, one boy), dog.
INTERESTS: My kids’ sporting
events; gardening.
FAVORITE CHARITIES: United Way;
Juvenile Diabetes Research Foundation
COMPANY: WellPoint, inc.
HEADQUARTERS: indianapolis, indiana
WEB SITE: www.wellpoint.com
BUSINESS: Health benefits.
ANNUAL REVENUES: $61 billion
EMPLOYEES: Approximately 42,000
WellPoint, Inc.
Lori Beer
women worth watching in 2010
LINK INFORMATION
PUBLICATION TYPE: PRINTED AT:
NY Life
Magazine None
NYL101011NY_RecruitmentAd_Resize.indd
Retirement
8.5” x 11” Sarah Manna Damien Voerg 8-27-2009 10:17
7.5” x 10” Anne Bioty Damian Voerg 8-27-2009 12:11
None Samantha Lew 1 Sept/Oct
Cyan, Magenta, Black
Diversity Journal
WeStandStrong.eps (...ction:Common_Files:NY_Life:TypeLockUps:~Groupings:JobSpecific:StandStrong_JoinTeam:WeStandStrong.eps), JoinOurTeam.eps (...duction:Common_Files:NY_Life:
TypeLockUps:~Groupings:JobSpecific:StandStrong_JoinTeam:JoinOurTeam.eps), NYLife_NoTag_4c.eps (Production:Common_Files:NY_Life:NYL_Logos:NYLife_NoTag_4c.eps)
While many insurance and financial services firms are faltering, New York Life Insurance Company
is still standing strong—in fact, we’re growing. One reason we continue to stand strong is we have
the highest possible ratings for financial strength.* For the past 164 years we’ve protected families and
met all of our obligations. And now more than ever our policyholders are looking for the peace of mind
that products from New York Life Agents can help bring them. If you are looking for a new company
or career, choose one that is strong today, and will be well into the future.
For more information about a career as a New York Life Agent,
please call 866-368-2914 or visit www.newyorklife.com/agent
NEW YORK LIFE. THE COMPANY YOU KEEP.®
*Standard & Poor’s (AAA), A.M. Best (A++), Moody’s (Aaa) and Fitch (AAA) for financial strength. Source: Individual Third-Party Ratings Reports (as of 6/16/09).
© 2009 New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010
EOE M/F/D/V
WE
STAND
STRONG
JOIN
OUR
TEAM
women worth watching in 2010
34 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
as ceo of the Blisk Financial Group of spire investment partners, i built my
business by connecting within the business community through developing
long-term client friendships rather than business relationships.
Growing up on a Tennessee dairy farm and milking cows before school helps
to develop a strong work ethic. so how did a farm girl become a top financial
advisor? Well, a farm really is a family business. You have to organize, schedule,
make a profit, and learn how to help others. so business for me was a natural
direction and my passion was always to serve people. i love to help.
For 23 years, it’s been my mission to make a meaningful difference in my
clients’ lives. as a breast cancer survivor, i am keenly aware of the importance
of keeping one’s life in order, and as such, everything we do and the way we
go about doing it, is guided by this calling. i’m often asked, “how did you
overcome the structure of the male-dominated financial industry?” i believe
it was less an obstacle and more a motivator. i used the odds to my advantage
by focusing on potential clients ignored by my male counterparts—widows,
women executives, and other women of influence.
i have extended guidance up to and through four generations. some of our
best success stories involve our ability to communicate effective solutions to a
variety of family relationships. client trust flows from a blend of confident and
thoughtful advice, step-by-step guidance, and the efficient implementation of
their decisions. i rely on independent resources; create personalized plans,
information, and education.
aside from the day-to-day mentoring of our Gen-Y support staff, i am
mentoring through the Women in Technology Mentor-protégée program for
professional women. This includes: career path advice, work/life balance tips,
and the development of networking skills. it is essentially the balance of these
that gives young women a real chance to succeed.
“For 23 years, it’s been my mission
to make a meaningful difference
in my clients’ lives.”
TITLE: CEO
EDUCATION: Four years, between
Tennessee Tech and
George Peabody of Vanderbilt
FIRST JOB: Working on the family farm
WHAT I’M READING: The Middle-Class
Millionaire, by Russ Alan Prince
MY PHILOSOPHY: Client Satisfaction is
our primary focus!
FAMILY: Married, mother of 2.
INTERESTS: Gardening, reading, touring
historic sites in the U.S.
FAVORITE CHARITIES: Lombardi
Cancer Research Center;
Lutheran Laymen’s League
COMPANY: Blisk Financial Group
of Spire investment Partners
HEADQUARTERS: McLean, Virginia
WEB SITE: www.spireip.com
BUSINESS: Wealth management.
ANNUAL REVENUES: $2 million
EMPLOYEES: 4
Blisk Financial Group of Spire Investment Partners
Brenda Blisk
women worth watching in 2010
Adding Vitality
to Life
®
www.unileverusa.com
Embracing differences, creating possibilities, growing together -- that’s what
diversity is all about. Unilever understands the importance of diversity and
that’s why it is a critical component of our business strategy and an integral
part of everything we value and do.
women worth watching in 2010
36 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
M
My career path is best characterized by a well-known Beatles song, The Long and
Winding Road—definitely a journey with many twists, turns, and lessons.
Throughout my career i have learned valuable lessons including:
Be yourself and encourage others to do the same. My “career” began at age 14,
working in an atypical job for girls my age—i was answering phones, filing, and
selling refrigeration equipment. not many other 14-year-old girls studied pressure-
temperature charts and condensing units! customers knew this and often asked to
speak to “one of the guys.” With patience and the support of a great boss, i eventu-
ally convinced customers to ask for me if they wanted quality service. it’s not always
easy being different, but i’ve learned that our differences bring valuable insights and
perspectives that may not otherwise be considered.
Take risks—calculated, of course. early in my career, my husband accepted
an overseas assignment. having never been to europe, we were excited about the
adventure. i was fortunate to find a new position with new responsibilities, while
moving our two girls to new schools to meet new friends. This was a big change
for our family, yet the perspective i gained, both personally and professionally, was
immeasurable and still serves me well today.
Value adversity and learn from it. one of my most challenging experiences at
vanguard was responding to the impact the september 11th terrorist attacks had on
our company—when our nation was under immense emotional stress. But
challenging circumstances provide incredible opportunities to learn about business,
people, and ourselves.
Make thoughtful choices in balancing work and home life. people often
ask how i do it all—have a career and family, and stay involved in outside interests.
My response, “i don’t do it all and that’s okay!” i’ve made career choices that
were in line with my priorities at the time. as a new mom, i left a promising
accounting career for a part-time role to spend more time with my children.
When my children were older, i chose to devote more time to my career. While
the level of responsibility in my professional roles has varied to complement my
personal life, my commitment to excelling in each role has been unwavering.
Mentors are a must. Find them and be one! Working at vanguard, i have the
privilege of serving as adjunct faculty and mentor for leadership training programs. i’ve
learned that leadership is as much about inspiring others as it is about learning from
those around you. inevitably, i get more from these programs than i give.
And most importantly, never compromise on ethics and integrity.
“…challenging circumstances provide
incredible opportunities to learn about
business, people, and ourselves.”
TITLE: Principal and Director of
internal Audit
EDUCATION: BBA in Accounting, Temple
University, Philadelphia, Pennsylvania
FIRST JOB: Secretary and salesperson
WHAT I’M READING: The Majesty of
the Law: Reflections of a Supreme Court
Justice, by Sandra Day O’Connor
MY PHILOSOPHY: Set your moral and
ethical compass right, and everything else
falls into place.
FAMILY: Husband Chris, daughters Rose
and Liz, and a huge extended family.
INTERESTS: Yoga, history, music, and
involvement with family.
FAVORITE CHARITY: The United Way
of Southeastern Pennsylvania because it
touches so many.
COMPANY: Vanguard
HEADQUARTERS: Valley Forge,
Pennsylvania
WEB SITE: www.vanguard.com
BUSINESS: Vanguard is one of the
world’s largest investment management
companies, serving individual investors,
institutions, employer-sponsored
retirement plans, and financial professionals.
As of July 31, 2009, Vanguard
manages nearly $1.2 trillion in U.S.
mutual fund assets.
ANNUAL REVENUES: n/A
EMPLOYEES: 12,500 in the United States
Vanguard
Kathleen C. Bock
women worth watching in 2010
M
At Vanguard, diversity
is about more than color.
© 2009 The Vanguard Group, Inc. All rights reserved.
At Vanguard, we know diversity is more than just labels or
gender or the color of someone’s skin.
We believe in an unwavering commitment to inclusiveness that resonates through every level of our team.
Diversity at Vanguard means:
• Respecting the variety and differences among people across all communities and creeds.
• Putting programs in place to foster connection in the workplace—including monthly awareness
activities, diversity councils, and training activities for everyone from senior management to new hires.
• Partnering with national professional organizations representing minorities and women.
• Actively recruiting and promoting a diverse workforce.
Most importantly, we value our employees for being themselves and for what they contribute.
Because in an environment that champions the unique value of each individual, diversity represents
unlimited potential.
To learn more
Vanguard is an Equal Opportunity Employer.
Connect with Vanguard
®
> www.vanguard.com/careers
091483_VANG_8.5x11_DJ 8/17/09 2:12 PM Page 1
women worth watching in 2010
38 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
H
have you ever been told you couldn’t do something because of your gender?
That you couldn’t be involved in something because of your physical charac-
teristics? That your career was limited because you decided to have children?
Fortunately for me i have been presented with those “opportunities” throughout
my life. and what i have discovered about a door shutting, or at times slamming
in my face, is the strength you garner to find a new door, a new path, or a new
opportunity. each one of us is faced with challenging situations and it is how
we choose to respond to these situations that ultimately steers our direction. if
i had my life to do all over again i wouldn’t change a thing. it has been these
experiences, whether difficult or easy, fun or heartbreaking, that truly shaped
who i have become as an individual, wife, mother, daughter, sister, and executive.
Throughout my professional and personal journey, i have been blessed to
have many mentors. some i have known personally and some i have simply
admired for their character and their contributions. i began my career with
determination and gratitude, but what i have learned from my mentors has and
continues to broaden and refine me! one significant lesson i now embody both
personally and professionally is to be a life-long learner. Be curious! challenge!
ask questions! stretch yourself in ways you could never imagine! understand
that in every endeavor there is the opportunity to enrich your own life and the
lives of others. as you stretch yourself, do what you love…not what someone
else wants you to love. i have been fortunate my entire career to truly love what
i do. i may not have always had work situations i cared for, or assignments that
were my favorite, but overall my experiences have been both challenging and
rewarding. if you stay true to yourself and follow your dream through the many
twists and turns you encounter, your journey will ultimately be fulfilling.
Finally, by truly living each day as if it were your last, you will have a clear
perspective of life through a wide angle lens—allowing you to keep all the various
priorities and pressures facing you aligned. This has been my life-long practice
for which i am grateful each day!
“As you stretch yourself,
do what you love...not what
someone else wants you to love.”
TITLE: Vice President, Human Resources,
Government Communications Division
(Harris’ largest division—7,000 employees)
EDUCATION: MBA, University of
Southern California; BA, Canisius College
FIRST JOB: Babysitter at age 11
WHAT I’M READING: The Catalyst,
by Jeanne Liedtka, Robert Rosen, and
Robert Wiltbank; Workforce Management
magazine
MY PHILOSOPHY: Live each day as if it
were your last!
FAMILY: Married to my wonderful
husband Michael for 22 years; two very
special children, Dolan (13) and Brenna
(8); two loving parents; two creative older
brothers and their beautiful wives, and
7 adventuresome nieces and nephews
with one more on the way; two loyal
brothers-in-law, and one more beautiful
sister-in-law.
INTERESTS: Family time, running, singing,
painting, tennis, mentoring.
FAVORITE CHARITIES: United Way;
The Haven
COMPANY: Harris Corporation
HEADQUARTERS: Melbourne, Florida
WEB SITE: www.harris.com
BUSINESS: Communications and
information technology company
serving government and commercial
markets worldwide.
ANNUAL REVENUES: Approximately
$5 billion
EMPLOYEES: More than 15,000
Harris Corporation
Andrea R. Bortner
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 39
H
“have perspective. personal relationships matter. Keep a sense of humor.”
My mentor shared these three short statements with me two years ago when
i asked for advice on how to be successful in my first job leading a large team of
more than 200 people. Today, it sums up my leadership style.
For me, it all goes back to fifth grade. anyone who knows me knows that
my passion is mentoring middle school-aged girls. This is because that age was
one of the most significant periods of change i experienced in my life. When i
started fifth grade, i was sent off to a middle school that was not my neighbor-
hood school. This meant that i had to make new friends and couldn’t carry
my friendships from elementary school with me. This also meant that i was
isolated from the friends in my neighborhood because they were going to the
local school and having different experiences than my own. Being isolated and
“the only one” that was bused to school was lonely at first and i was mad at my
mom for forcing me into this situation. over the years, i made new friends and
received opportunities and experiences that others around me did not. looking
back, i am thankful for the hard choice that my mother made and grateful for
her foresight in pushing me into new experiences so that i may have access to
better opportunities.
and i haven’t looked back. My “dream job” is always one where i find myself
faced with a big challenge and a high enough likelihood of failure that i have
butterflies in my stomach almost all the time—but if i am successful, then the
result is a huge impact on the business. The mentors in my life have pushed
me into these situations when i was sometimes afraid to go on my own. They
have also helped me learn from my mistakes, pick myself up, and keep moving
ahead. My life and career have taken a variety of twists and turns, but at every
intersection i’ve found a guiding hand to help make what turned out to be the
right decisions. surround yourself with people who will push the boundaries of
what is possible, and you will do the impossible.
“Surround yourself with people who
will push the boundaries of what
is possible and you will do
the impossible.”
TITLE: Director, india
Online Sales & Operations
EDUCATION: BS in Economics from
the Wharton School at the University of
Pennsylvania; MBA from the Stanford
Graduate School of Business
FIRST JOB: Pharmacy Assistant at my
uncle’s pharmacy in Detroit, Michigan
WHAT I’M READING: In Spite of the
Gods: The Rise of Modern India, by
Edward Luce
MY PHILOSOPHY: Build talented,
diverse, creative teams that strengthen
your weaknesses. Groups of people will
always accomplish much, much more
than any one individual alone. As the
African proverb says: if you want to go
fast, go alone, but if you want to go far,
go together.
FAMILY: Husband, dog.
INTERESTS: Golf, swimming,
international travel.
FAVORITE CHARITY: Friends for Youth
COMPANY: Google
HEADQUARTERS: Mountain View,
California
WEB SITE: www.google.com
BUSINESS: Google’s mission is to
organize the world’s information and
make it universally accessible and useful.
ANNUAL REVENUES: $21,795.55
(millions of USD) in 2008
EMPLOYEES: 20,164 as of March 2009
Google
Stacy Brown-Philpot
women worth watching in 2010
40 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i have had a gratifying professional journey guided by my personal values. i
started my career in 1994 at Wells Fargo Bank, where i spent a decade developing
the business acumen and skills that became my professional foundation.
like many professional women, my career path came to a crossroads when
i started a family. Being a stay-at-home mom was a wonderful experience and,
while it did put my career on hiatus, this decision would ultimately lead me
down a road of greater career success—one that i could not have imagined possible
at the time.
in 1999, our family moved to chicago for my husband’s new job. in 2001,
i decided to go back to work after being home for six years. i interviewed for a
position as a financial professional for axa advisors and was hired. it was different
than anything i had done before, but it was a perfect fit for me—it was client-
centric with the potential for advancement and had a lot flexibility, providing
the work/life balance that was important to me.
The road back to employment was not without its challenges. i had been out
of the workforce and i was in a new city where i had very few business contacts.
This forced me to build my financial services practice from scratch.
after years of hard work and the good fortune to have multiple mentors at
axa advisors—seasoned professionals who were generous with their knowledge
and experience—i achieved a certain level of success and was promoted to district
manager in 2005. in that role, i was responsible for recruiting, training, and
developing other financial professionals, building a district of 19 professionals,
50 percent of them women.
in January 2009, i was promoted to divisional executive vice president of the
chicago branch. i now find myself in the role of leader and mentor, working
with an excellent team of professionals, some who were mentors to me and
crucial to my own success in the industry.
My journey has taken a couple of unexpected turns, but has led to a very
rewarding career. i have worked with hundreds of people to help develop strate-
gies to protect their financial futures, and i have helped others enter, grow, and
succeed in this business. There is no greater reward than giving back what was
freely given to me—mentoring others to achieve their goals.
“There is no greater reward
than giving back what was freely given to me
—mentoring others to achieve their goals.”
TITLE: Divisional Executive Vice President,
Chicago Branch
EDUCATION: BBA, Finance,
Texas Christian University
FIRST JOB: Credit Analyst, interfirst Bank,
Dallas, Texas
WHAT I’M READING: The 7 Habits
of Highly Effective People, by
Stephen R. Covey
MY PHILOSOPHY: Change what i can,
accept what i can’t, and have the wisdom
to know the difference.
FAMILY: Husband Doug, and 3 children,
Jon, Michael, & Michelle.
INTERESTS: Family time,
cooking, gardening.
FAVORITE CHARITY: Susan G. Komen
for the Cure
COMPANY: AXA Advisors, LLC
HEADQUARTERS: new York City
WEB SITE: www.axaonline.com
BUSINESS: Life insurance, annuity, and
investment products and services.
ANNUAL REVENUES: $18.58 billion U.S.
dollars for 2008*
EMPLOYEES: Approximately 11, 000
employees and sales personnel**
*This is the revenue number for affiliate AXA Equitable.
**includes employee figures from affiliate AXA Equitable Life
insurance Company.
AXA Advisors, LLC
Tammy L. Butts
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 41
I
i have had many mentors throughout my life, starting with my father, who
worked in the pittsburgh steel mills. his chance to attend college was short-
circuited by the Great Depression, but he did understand the value of education.
My love of reading started early when he paid me a dime for each day that i
read the newspaper. although my three older sisters did not go to college, my
father supported my college aspirations and i became the first college, and law
school, graduate in my family.
after law school, adapting to the male-dominated environment of a chicago
law firm initially did not seem easy. Fortunately, a small group of women lawyers
at the firm became a strong support group. We worked closely to establish
the firm’s first maternity policy, and to end the firm’s patronage of social clubs
that discriminated against women. several male colleagues were also highly
supportive, and arranged for me to become the firm’s first telecommuting
attorney, which allowed me to relocate to syracuse, new York to join my
husband, while still remaining a partner.
While my children were still at home, my volunteering focused on activities that
allowed me to fulfill both my passion for volunteering with my desire to spend
time with my children. one memorable example was a trip with my son to
Mississippi to work on rebuilding homes in the aftermath of hurricane Katrina.
as i progressed in my career, i learned that the greatest rewards came from
my impact on others. Taking the extra time to mentor a junior attorney, providing
advice to a new mother about balancing family and work life, or listening to the
perspectives of other attorneys on ways to improve the firm’s diversity efforts,
i have learned that being a leader means more than just being a successful lawyer.
in fact, my ability to care about people, by listening and seeing the world
through their eyes, has proven valuable in my role as the first woman on my
firm’s executive committee.
My advice for young professionals is to first determine and prioritize your
professional and personal goals and aspirations, looking both at what you want
and what is possible. There is no “right” answer—it depends upon what you are
seeking out of your life. Take time to volunteer, spend time with your friends,
and strengthen your family relationships. as my father taught me, it is your
integrity and work ethic that will take you through life’s biggest challenges—
even when your intellect and inspiration wear thin.
“There is no ‘right’ answer—
it depends upon what you are seeking
out of your life.”
TITLE: Partner; Chair of Employee
Benefits & Executive Compensation
Practice Group
EDUCATION: Georgetown University, AB;
northwestern University School of Law, JD
FIRST JOB: Working at Gimbels Department
Store selling men’s shirts
WHAT I’M READING: Renegade: The
Making of a President, by Richard Wolffe;
Belong to Me, by Marisa de los Santos
MY PHILOSOPHY: To whom much has
been given, much is required.
FAMILY: Husband, Grant Krafft; children,
Catherine, 24, and nicholas, 22.
INTERESTS: Cooking, weight training,
reading.
FAVORITE CHARITY: Lutheran Social
Services of illinois
COMPANY: neal, Gerber & Eisenberg LLP
HEADQUARTERS: Chicago, illinois
WEB SITE: www.ngelaw.com
BUSINESS: Law firm.
EMPLOYEES: 400+
Neal, Gerber & Eisenberg LLP
Patricia S. Cain
women worth watching in 2010
42 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When i look back over my 23-year career, i know there has been one overriding
theme to my success: Make each day count because you never know what the next day
will bring. i learned this lesson early on, first when my first husband died at 21, and
again when i lost one of my twins, and the other was born two months prematurely.
in business, as in life, there are unexpected surprises. The trick is to do the
best you can each day. Deal with problems as they come along but be open to
new opportunities, and let your values, including a dedication to ethics, open
and honest communication, and respect for others, guide your decisions.
My first mentor at KpMG showed me the real power of these principles
when i was asked to lead KpMG’s western-region trust tax practice. it was a
huge opportunity that would place me in front of important clients and the
firm’s leadership. i wasn’t sure i had the right background and skills for the
job, or that i’d be able to manage my family life as well, which then included
a two-month-old baby. But after learning more about KpMG’s flexible work
culture and having a long discussion with my mentor about my concerns—and
her encouragement to be open to the challenge—i took the assignment. The
job also prepared and positioned me for other challenges and new assignments,
including my current role as KpMG’s national partner in charge, operations.
Developing and nurturing strong relationships are essential. i wouldn’t be
where i am today without the support i received from my mentors, clients, and
teams. i advise my own mentees to focus on caring for their teams as well as
their clients, and i encourage them to network. KpMG established six national
employee networks, including KpMG’s network of Women (KnoW), to foster a
diverse and inclusive work environment that helps employees build their careers.
as a current KpMG Women’s advisory Board member, the relationships i’ve
made with both groups have been professionally and personally rewarding.
another thing i tell my mentees is to volunteer. i always raised my hand
when there was some odd job to be done. volunteering can take you out of
your comfort zone, improve your skills, and help you stretch. it’s also a great
way to give back to your community, one of my core values, as well as KpMG’s.
in the end, it all comes back to being true to yourself and your values, and
open to new ideas. While we can’t always know in advance the hand we’ll be
dealt, we can decide to play that hand by a set of principles.
“In the end, it all comes back to being
true to yourself and your values,
and open to new ideas.”
TITLE: national Partner in Charge,
Operations
EDUCATION: BS, Business Administration,
University of California at Berkeley;
MS, Taxation, Golden Gate University
FIRST JOB: Cashier at
fast food restaurant
WHAT I’M READING: Infidel,
by Ayaan Hirsi Ali
MY PHILOSOPHY: Make the most of
today as you never know what’s going
to happen tomorrow. Remember and
learn from your past, but don’t live in
your past.
FAMILY: Husband, Phillip; daughter
Lindsey, 11.
INTERESTS: Playing piano, cooking,
golfing and watching my daughter
perform in musical theater performances.
FAVORITE CHARITIES: Public
educational institutions, especially new
York City Public School 158, and
University of California at Berkeley
COMPANY: KPMG LLP
HEADQUARTERS: new York City
WEB SITE: www.us.kpmg.com
BUSINESS: Audit, tax and
advisory services.
ANNUAL REVENUES: $5.679 billion
EMPLOYEES: 22,000
KPMG LLP
Nancy Calderon
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 43
L
leadership assessments from peers and bosses tell me that i’m good at building
relationships. That’s what it’s all about—right? after all, a company is, at its
core, an organization of people. and how do people productively work together?
By building positive relationships. More importantly, for those of us in the ser-
vice industry, relationships with customers and employees oftentimes equate to
profit and growth. The term that is often used now is “engagement.” are my
customers engaged? are my employees engaged? am i engaged?
as a leader, i approach my career with fervor. i believe anything you spend
most of your life doing should be done with heart and passion. My own success
is largely due to the great teams i’ve built over the years and the people i have
spent time with, as a coach or mentor. i take my job as a leader seriously and
commit to provide honest feedback to help others succeed. My proudest accom-
plishments involve the success of others who have listened to my advice, and
either changed destructive behavior, and/or removed career obstacles within
their control. Many of these individuals are now future leaders of our company.
aside from building positive relationships and approaching things with heart
and passion, my success can be attributed to a great work ethic and a continuous
pursuit toward results. Blame it on my engineering degree, or blame it on my
hard working roots, but i haven’t found a problem i don’t want to solve. in
business, a leader is faced with problems every day, and finding a way to solve
them is paramount to success. ensuring execution and solving problems are two
skills future leaders need to hone and perfect throughout their career.
My advice to anyone reading this essay is to ask yourself, are you engaged
in your career and your work? are you building positive relationships and
approaching your career with heart and passion? are you working hard and
relentlessly pursuing results? if the answer is yes, then pay it forward. pass on
that passion to somebody who can’t say yes and watch what happens.

“…a leader is faced with
problems every day, and finding
a way to solve them is paramount
to success.”
TITLE: Senior Vice President,
Global Service
EDUCATION: MBA, University of
Michigan; BS, industrial Engineering, GMi
Engineering & Management institute
FIRST JOB: Babysitter, cook, waitress (all
at the same time)
WHAT I’M READING: Midlife Orphan, by
Jane Brooks
MY PHILOSOPHY: Work hard, play hard.
Also, three data points make a trend.
FAMILY: Husband, Paul; two children,
Alyssa and Jason.
INTERESTS: Family, friends, reading,
being a mom.
FAVORITE CHARITIES: Meals on Wheels;
Lighthouse
COMPANY: Kelly Services
HEADQUARTERS: Troy, Michigan
WEB SITE: www.kellyservices.com
BUSINESS: Human resources solutions.
ANNUAL REVENUES: $5.5 billion
EMPLOYEES: 8,600 worldwide
Kelly Services
Teresa Carroll
women worth watching in 2010
44 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i didn’t wake up one day and decide, “i’m going to be a leader!” Rather, it was a
series of experiences and mentors along the way that led me down this path. it
wasn’t precisely mapped out; i just worked hard at being prepared and ready to
take advantage of opportunities that came my way.
My career officially began in the ninth grade when i enrolled in an introduction
to Journalism class to fill an empty spot on my schedule. This class sparked my
passion for storytelling—using the power of words and pictures to express ideas
and other perspectives. i was also fortunate to meet a very special teacher who
emphasized the spoken word. since then, i have found that effectively expressing
ideas, voicing opinions, and asking questions are absolutely critical to success,
regardless of your profession.
armed with early exposure to the broad range of communication disciplines,
i had a strong foundation for what would become a life-long love and ultimately
rewarding career.
early on, i was fortunate to come into contact with the company’s first
female african-american officer. i could see myself in her shoes, so i made it
my business to learn what made her successful. she did not have much time to
mentor me individually, but i learned a lot by observing and making myself useful.
ultimately, we developed a relationship because i worked hard at it and took every
opportunity to open the line of communication between us in a constructive and
meaningful way. i still admire her today and, because of her, i mentor others,
particularly women and people of color.
looking back, my advice to those beginning their careers is to recognize that
what you do matters. it is important to contribute each day to the best of your
ability, because your track record is what will leave a lasting impression on others.
Make everything you touch better; set high standards and work hard to deliver
with excellence no matter where you are in your journey. and when you experience
challenges, remember that all you can control is your contribution. Be flexible and
adapt to changing requirements—all while holding on to the values that define
who you are. Take time to learn from people around you—those you admire and
those you don’t. and always, be prepared and ready—you never know when an
opportunity will come your way.
“…remember that all you can control
is your contribution.”
TITLE: Vice President, Communications &
Corporate Affairs; President, northwestern
Mutual Foundation
EDUCATION: BS, Journalism,
northwestern University
FIRST JOB: Grocery store cashier
in high school
WHAT I’M READING: The No. 1
Ladies’ Detective Agency, by Alexander
McCall Smith
MY PHILOSOPHY: To whom much is
given, much is required.
FAMILY: Married; three children
(two girls, one boy).
INTERESTS: Travel, movies,
biking, gardening.
FAVORITE CHARITY: Big Brothers Big
Sisters of Metro Milwaukee
COMPANY: northwestern Mutual
HEADQUARTERS: Milwaukee, Wisconsin
WEB SITE: www.northwesternmutual.com
BUSINESS: Financial services.
ANNUAL REVENUES: $22 billion in 2008
EMPLOYEES: 5,000
Northwestern Mutual
Kimberley Crews Goode
women worth watching in 2010
As one of the world’s foremost technology leaders, Raytheon takes on some of the most difficult challenges
imaginable. Meeting those challenges requires a diversity of talent, ideas, backgrounds, opinions and beliefs.
Diversity helps our teams make better decisions, build stronger customer relationships and feel more inspired,
supported and empowered. It is both a catalyst and an essential advantage to everything we do.
Raytheon People
Innovation. Driven by Diversity.
© 2009 Raytheon Company. All rights reserved.
“Customer Success Is Our Mission” is a registered trademark of Raytheon Company.
Raytheon is an equal opportunity, affirmative action employer and welcomes a wide
diversity of applicants. U.S. citizenship and security clearance may be required.
www.rayjobs.com
We’re proud to feature Raytheon employees in
our ads. To join them in a rewarding career, visit
09RTN680_Div3_DivJournal_Sept09.indd 1 8/27/09 2:36:25 PM
women worth watching in 2010
46 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
T
Throughout my career, i’ve been lucky to have been surrounded by great people
—people who possess the skills i’ve always aspired to have. Building this great
network of leaders allowed me to tap into a deeper knowledge and resource
base, and has helped me significantly in becoming the leader i am today.
in 1998, i was asked to move from my home in scotland, to Brussels,
Belgium, to run information technology services for Monsanto’s information
Technology group, covering our three key business units. in this role, i went
from managing 30-40 people to managing 300-400 people. My mentor and
respected leaders offered me the best advice i could imagine—take roles that
make you uncomfortable, because you don’t learn as much from roles you are
comfortable with. i learned quickly that being uncomfortable in a role is a
catalyst for change not only in your career, but also in you as a person.
even in my role, i’m always pursuing life-long learning. There is so much to
learn from the people around you, as long as you keep an open mind to
learning from different sources. it is important for every person within an
organization to understand the business, and challenges facing the business. if
you do this, you can provide different and better solutions to help further the
entire organization.
i’ve been very fortunate to work for a company that empowers all of its
employees to explore career options and do things outside of traditional work
functions. The company’s leadership has recognized the skills and value i can
bring to a position, and i’ve had job opportunities that have gone beyond my
traditional role. i think when you are choosing where to begin, or continue,
your career, it is imperative to work for a company that has the values and ethics
that you admire.
as a leader, i know that the business isn’t about me; it’s about the function
and people i’m managing. The biggest accomplishment for me is to have my
business function and people recognized for doing an outstanding job. i’m
motivated by seeing people within my function succeeding, and at the end of
the day, i want my team to provide outstanding value for our business. i’m
always encouraging my people to take chances and learn outside of the box. My
legacy would be to leave behind people that do an even better job than i did.
“…take roles that make you
uncomfortable, because you don’t
learn as much from roles you
are comfortable with.”
TITLE: Chief information Officer
EDUCATION: MBA,
Washington University
FIRST JOB: Waitress
WHAT I’M READING: The Emotional
Intelligence Quick Book, by Travis
Bradberry and Jean Greaves; Cannery
Row, by John Steinbeck
MY PHILOSOPHY: Be the best you can
be with integrity.
FAMILY: Husband, Mike; son, Michael.
INTERESTS: Reading, cooking and hiking
in Scotland.
FAVORITE CHARITY: United Way
COMPANY: Monsanto Company
HEADQUARTERS: St. Louis, Missouri
WEB SITE: www.monsanto.com
BUSINESS: Agriculture.
ANNUAL REVENUES: $11.4 billion in
fiscal year 2008
EMPLOYEES: 26,400
Monsanto Company
Shirley Cunningham
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 47
M
Mentoring is widely accepted in the business world; however, its roots have
evolved. i believe people often serve as a mentor without ever knowing it. a
mentor is essentially a teacher or coach.
The most impactful mentors in my life are my parents. They guided me and
have been a tremendous influence. The phrases—”The only failure is to fail to
try,” “nothing to it, but to do it,” and “Big girls don’t cry.”—are imprinted in
my mind. i learned how to lead and how to be a team player as my dad worked
countless hours managing his business and my mom filled in the gaps.
While my career has taken many turns, from a cashier to the assembly line—
deboning chicken and packing boxes of cereal—i accepted a service representative
position at an insurance company to take advantage of its tuition reimburse-
ment program. i truly believed that i would leave once i attained my master’s
degree. eighteen years later, having reached the executive suite, it’s clear that
decision was pivotal for my career.
i enjoy applying my mentoring philosophy to help others realize and achieve
their goals. as a coach to fellow associates, i’m honored to guide future leaders
to advance in their careers. also, at church, i mentor youth in spiritual values,
life style choices and skills.
Balancing career and a child with cancer proved to be one of my greatest
challenges. When my son was diagnosed with a tumor at age two, i had to learn
how to get my priorities straight in terms of what matters most in life: God,
family, career. i managed to find common ground—a balance between my
commitments at work and home.
here are a few lessons that have kept me on track:
•Volunteer. Give back to your community through church or nonprofit
organizations. You can gain valuable, transferable skills through volunteer efforts.
•Developpeople.Build effective teams by bringing out the best in people
and helping them to be their best.
i believe that positive reinforcement is the most powerful management tool.
i encourage managers to hire people that excel in ways that they don’t.
a mentoring relationship allows you to assist someone in getting answers
and direction by allowing them to reach their own conclusions. Most of the
time people have the answer, but need confirmation, prompting, or someone to
hold them accountable.
“…people often serve as a mentor
without ever knowing it.”
TITLE: Senior Vice President of the
Customer Assurance Organization
EDUCATION: BS, Business and
Psychology, nebraska Wesleyan University;
MS, Organizational Psychology,
University of nebraska.
FIRST JOB: i was a cashier at our family
grocery store
WHAT I’M READING: Outliers,
by Malcolm Gladwell
MY PHILOSOPHY: if you can make
a difference in the life of at least one
person, then your life will not have been
in vain. At the end of the day, it’s really
not about you; it’s about the relationships
that you build or don’t build. Live life as
if “Failure is not an option.” This means
that you never fail because you learn and
grow from what others may call failure.
Learn to adjust, adapt and overcome. The
Apostle Paul said it best, “All things are
possible through Christ who strengthens
me” (Philippians 4:13).
FAMILY: Husband; three sons.
INTERESTS: Singing, acting, reading,
adventurous activities.
FAVORITE CHARITIES: Aflac Cancer
Center; American Cancer Society
COMPANY: Aflac
HEADQUARTERS: Columbus, Georgia
WEB SITE: www.aflac.com
BUSINESS: Voluntary benefits sold
at the worksite.
ANNUAL REVENUES: $16.5 billion
EMPLOYEES: 4,300
Afac
Laree Daniel
women worth watching in 2010
48 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
a mentor is a trusted guide, and mentoring is one of the most effective ways to
pass on learning from one person to another. Throughout my life, i have had
many wonderful, informal mentors to whom i am grateful. some do not know
that i consider them my mentors. all took the time to teach, to coach, and to
share their wisdom and experience with me. They also expected that the gratitude
that i felt not be expressed to them directly, but rather expressed through me
acting as a mentor to others.
any discussion of mentoring should start with our parents. parenting is the
most influential form of mentoring and my parents are my best mentors. They
instilled in me, and each of my seven siblings, the importance of a goal-driven,
purposeful life—balanced with having fun, and love, in our lives. We were given
much responsibility at an early age, learned negotiation and compromise, decision-
making and accountability, the need for effective teamwork, and leadership skills.
although i never had a formal mentor at work, or someone who specifically
guided my career, i consider anyone who took an interest in my professional
development, and anyone from whom i learned critical skills or knowledge, to
be a mentor. My best mentors have been tough on me: not always easy to work
with, or easy to listen to. They set high expectations. They taught me to be
authentic to my own competencies and leadership style. They have been from
different cultures, genders, ethnic backgrounds and generations. above all, they
took the time to teach or to advise me. it is up to those of us who want to
continuously learn and improve to find people from whom we can learn, and to
pass the gift of mentoring on to others.
successful organizations create and sustain value within an ethical framework
that includes respect for their people, an environment based on integrity and
candor, and a culture of professional excellence. people in successful organizations
make mentoring a pervasive part of daily management. i am fortunate to work
in such an environment at iTT where our values of respect, responsibility, and
integrity sustain a culture of diversity and inclusion, and encourage different
ideas and opinions, all in the pursuit of excellence. Through mentoring, we
sustain organizational success by passing on to others our corporate values and
our value-creation capabilities.
“People in successful organizations
make mentoring a pervasive part
of daily management.”
TITLE: Vice President,
Corporate Responsibility
EDUCATION: BA, cum laude, Ohio
University; JD, cum laude, University of
Dayton School of Law
FIRST JOB: Babysitting, Summer Camp
Counselor, Lifeguard
WHAT I’M READING: One Hundred
Years of Solitude, by Gabriel
Garcia Márquez
MY PHILOSOPHY: Know yourself, be
your best self, be purposeful with your
life, and sometimes, just breathe and—
with gratitude—appreciate all that is
good around you.
FAMILY: Wally, my husband of 34 years;
daughters Sarah and Caitlin; son-in-law,
(Sarah’s husband), Matt; my parents; my
7 brothers and sisters, and 6 in-laws; 14
nieces and nephews; and one great-niece.
INTERESTS: My family, reading, road trips.
FAVORITE CHARITIES: Water for People;
Mercy Corps; United Way
COMPANY: iTT Corporation
HEADQUARTERS: White Plains,
new York
WEB SITE: www.itt.com
BUSINESS: High technology engineering
and manufacturing.
ANNUAL REVENUES: $11.7 billion
EMPLOYEES: 40,000
ITT Corporation
Ann D. Davidson
women worth watching in 2010
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and customers on seven continents, ITT is well positioned and
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can succeed and make the world a better place through their
unique contributions.
We embrace diversity, which includes but is not limited to race,
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and ethnic background. Our culture, work practices and programs
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resulting in premier performance in the global marketplace.
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women worth watching in 2010
50 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When trying to carve out a successful career path, i feel it is vital to surround your-
self, not only with people who act as your champions, but also those who are willing
to challenge you.
champions are mentors who are your advocates. They provide encouragement,
and help open doors to new opportunities and promotions. challengers shoot
straight with you, coach you when you need it most, push you out of your comfort
zone, and help you develop your weaknesses. Most of us gravitate toward champions.
But i have found the people who ask the tough questions and force you to see different
perspectives have the greatest impact. if you have challengers on your personal board
of directors, you will broaden your horizons and accelerate your development.
i was first challenged entering my senior year at William & Mary. i was headed
for an accounting career until one of my professors encouraged me to take a
marketing class. i wound up changing my major and getting my graduate degree in
international marketing. combining my solid financial background with the under-
standing of the customer one gets from marketing was exactly what i needed, and
has served me well throughout my career.
Given the important impact that mentors have had on my career development, i
want to provide that same benefit to the associates i have the honor to mentor. i try
to keep three things in mind:
Listen more and talk less. i learned early that i gain as much benefit, if not
more, from every mentoring conversation with a mentee. i value the connections i
have with mentees across our company, especially with field associates who are closest
to our members. sam Walton was right—it’s where some of the best ideas come from.
Make it productive for both of you. We are all busy, so making mentoring
relationships productive for both of you matters. i often suggest that mentees bring
a current project or problem to discuss, so we tackle a real challenge, while learning
more about each other.
Be both a champion and a challenger. i know how important both perspec-
tives have been in my development, so i strive to bring both kinds of support to any
mentoring relationship.
We have many mentor relationships throughout our lives, but mentoring in the
workplace is an opportunity for even greater success. a formal mentoring program,
like Walmart has with Mentor Me and Mentoring circles, propels one to carve out
the time to really act on that intention.
“…I have found in my career
that the people who ask the tough questions
and force you to see different perspectives
have the greatest impact.”
TITLE: Executive Vice President,
Membership, Marketing & eCommerce
for Sam’s Club
EDUCATION: BA, College of William &
Mary; Master’s, Thunderbird School of
Global Management
FIRST JOB: Assistant Account Executive,
Ad Agency (BBDO/Tracy-Locke) on
Frito-Lay account
WHAT I’M READING: Women’s
Devotional Bible; Made to Stick, by Chip
Heath and Dan Heath; Throw Out Fifty
Things, by Gail Blanke
MY PHILOSOPHY: You can do anything,
as long as you commit to doing it well.
FAMILY: Husband (and best friend),
Rob; 11-year-old son Jesse (who keeps
me young); and two special stepchildren,
Alexis and Matt.
INTERESTS: The beach, my family, and
any kind of game that challenges your
mind (board games, cards, and even
computer Scrabble).
FAVORITE CHARITIES: My son’s school;
our church; and any child that comes
knocking at our door selling something.
COMPANY: Wal-Mart Stores, inc.
HEADQUARTERS: Bentonville, Arkansas
WEB SITE: www.walmartstores.com
BUSINESS: Retail.
EMPLOYEES: 2 million worldwide
Wal-Mart Stores, Inc.
Cynthia (Cindy) Davis
women worth watching in 2010
At Sam’s Club®, we know important contributions can come from many different sources. That’s why we’re committed to
recruiting exceptional candidates, regardless of their gender or race. We’re also committed to giving candidates the opportunity
to advance—because those who work in the aisles of the Club may someday reach the halls of upper management. And after all,
not only is promoting the success of a diverse workforce the right thing to do, but it strengthens Sam’s Club at every level.
Supporting diversity, from our
stockrooms to our boardrooms.
samsclub.com
SM
SAM003696_DiversityAd_3.indd 1 9/2/09 11:22 AM
women worth watching in 2010
52 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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The happiest and most successful people i know see their careers not as a ladder
or a mountain to be climbed, but as a river to be traveled. Rivers take unexpected
turns, get caught in bends, and sometimes loop back upon themselves. They
start small and the further they flow, the larger and more connected they
become. The mouth of the river, just like the peak of a career, is usually the
most connected place you could be—where cities and people, commerce and
trade all come together. i hate the mountain as a metaphor for a career. The
top of the mountain is cold, windy, and lonely! When i started my career as a
teller at Wells Fargo Bank in 1973, i never expected nor aspired to lead a major
business like citi’s consumer Bank—nor did i know i was beginning such a
dynamic and rewarding journey. and now i truly do feel like i’m living at the
mouth of the river, the most connected place of all.
early on i was fortunate to have challenging roles, which required creativity,
judgment, and decision-making. i got to practice on small problems and
opportunities. i had early, sharp, leadership experiences. i am grateful i had the
opportunity to lead small groups early in my career—i made loads of mistakes,
but my audience wasn’t too big!
Throughout my career, i’ve been fortunate to have wonderful mentors who
fostered my professional development. My most powerful mentoring relation-
ships didn’t result from structured programs. instead, my mentors were leaders
who took a personal interest and found it natural to be an active part of my
career. They were not consciously mentoring me, and, in fact, i suspect they
would be surprised to hear me refer to them as mentors. They gave me some
very direct feedback, fortunately sometimes accompanied by a glass of wine. of
course, i learned even more from observing them as leaders, both what worked
and what didn’t, and also what worked for them but wouldn’t for me. For most
of us, self-awareness takes a conscious effort.
The best advice i can give is to pursue accountability early on, get early,
sharp, leadership experiences, be consciously aware of your leaders and learn
from them, and build relationships with those with whom you share an affinity,
as they may become your mentors. and remember the river, and all those points
of connection. it’s the journey that matters.
“It’s the journey that matters.”
TITLE: Chief Executive Officer, Consumer
Banking, north America; Global Head,
Consumer Strategy
EDUCATION: BA in Political Science,
northwestern University
FIRST JOB: Bank teller
WHAT I’M READING: The Guernsey
Literary and Potato Peel Pie Society, by
Mary Ann Shaffer and Annie Barrows
MY PHILOSOPHY: My greatest learning
is that happiness or misery depends a lot
more on attitude than circumstance—and
you can change your attitude.
FAMILY: Married.
INTERESTS: Pleasure travel to over 100
countries, with special interest in places
that are off the beaten path.
FAVORITE CHARITIES: March of Dimes;
Citymeals-on-Wheels
COMPANY: Citigroup inc.
HEADQUARTERS: new York City
WEB SITE: www.citigroup.com
BUSINESS: north America
consumer banking.
ANNUAL REVENUES: (Citigroup):
$51.6 billion (2008)
EMPLOYEES: (Citigroup): 279,000
(June 30, 2009)
Citigroup Inc.
Terri Dial
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 53
T
Throughout my career i have really pushed myself to stay open-minded about
my career path and how i could leverage my experience. Women tend to under-
estimate their experience and it is very important to continually challenge yourself
to go after the opportunities that appeal to you, regardless of whether you meet
100% of the requirements for the position. in order to do this you need to be
completely self-aware of your strengths and weaknesses as you raise your hand
for various opportunities. having this self-awareness will help you to best position
and leverage your strengths in a way that will help to mitigate any skill gaps
or weaknesses.
it is also important to set the widest view possible of the options you will
pursue as you progress through your career. You can really limit yourself if you
are chasing a title. Make your aspirations known, and pursue the jobs, not
just the titles, that will help you to achieve your goals. While i have advanced
through my career by following a typical progression in finance, i did so by
working in a variety of industries, including public and general accounting, high
tech, airline, banking, and services. This broad exposure to multiple industries
has helped me to expand my thinking and my skill-set, and prepared me to
make the move from finance into operations.
one of the best strategies that i have found for my career advancement was
making sure that i was doing a very good job in my current role. While it is
important to make your aspirations known and to actively pursue opportunities,
it is equally critical that you are high-performing in your current position.
The last key strategy that i will share with you is the importance of having
a mentor throughout your career. no matter how far you advance, a mentor is
critical for your continued success. Throughout my career i have had both
formal and informal mentors who have helped me to challenge my ideas and
have kept me from getting stale in my thinking. Most recently i have set up a
reverse mentoring relationship with a former mentee of mine and i am looking
forward to all that i will learn from my newest mentor.
“Make your aspirations known,
and pursue the jobs, not just the titles,
that will help you
to achieve your goals.”
TITLE: President, School Services
EDUCATION: BS, Management, Tulane
University; MBA, Accounting,
Texas Christian University
FIRST JOB: Auditor, Deloitte and Touche;
Summers throughout college:
Secretarial work
WHAT I’M READING: The Associate, by
John Grisham
MY PHILOSOPHY: Try to make a
personal connection with the people that
you meet on a daily basis. More than
just saying hello, engage the person in a
conversation; you never know what you
will learn!
FAMILY: Married to Stephen; one
daughter, Catherine.
INTERESTS: Taking time to decompress
and relax with family, either by playing golf
or watching volleyball.
FAVORITE CHARITY: Susan G. Komen
Race for the Cure
COMPANY: Sodexo, inc.
HEADQUARTERS: Gaithersburg,
Maryland
WEB SITE: www.Sodexousa.com
BUSINESS: Sodexo is the leading provider
of integrated food and facilities management
services in north America. Sodexo serves
more than 6,000 corporations, schools,
hospitals, health care facilities, and
college campuses. Additionally Sodexo is
the official food service provider for the
United States Marine Corps.
ANNUAL REVENUES: $7.7 billion
EMPLOYEES: 120,000
Sodexo, Inc.
Lorna Donatone
women worth watching in 2010
54 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
Y
You don’t get far in business these days without creating strong relationships
with colleagues. over the years, i have experienced a number of long-term
mentoring relationships and i’ve gained much—both from having a mentor
and from being one. When i asked some of my colleagues recently about what
they valued most about our mentoring relationship, four words arose again and
again—trust, openness, consistency, and honesty.
Trust. This is the foundation that every strong relationship starts with—trust
that confidences will be maintained, trust that advice will be compassionate but
realistic, and trust that you will “be there” for each other. it is not something
that is bestowed due to position or power—but rather it is earned over time.
Trust can be risky at times, but is necessary to build strong relationships.
Openness. Getting others to open up starts with being transparent about
your own experiences. You must be willing to talk about your successes and
your failures. it’s not always easy, but this kind of sharing often provides the
most valuable lessons.
Consistency. it is important to consistently work from a sound base of
ethics and core beliefs—without wavering. Regardless of the external business
environment or internal political situation, you need to stand up for what you
believe in and take the time for what is most important.
Honesty. This isn’t just about telling the truth; it’s about being who you are.
a young engineer from Brazil told me that one of the most important things
she learned from me was not to be afraid to be feminine in a male-dominated
industry. When my business team traveled to her site in the mid-1990s, she was
shocked when i arrived in an outfit with ruffles and “pink lipstick.” she realized,
then, that becoming an effective leader didn’t require adopting a masculine leader
stereotype—but instead came from delivering results, assertiveness, listening to
others, and being true to yourself.
i’m proud that i have been able to be a role model for many women and
men over the years. Throughout my career, i have learned from my mentors,
and those i mentor, to stay focused on four key success factors—delivering
results, building a diverse network of people, being a visionary leader, and
enjoying what you do.
“You don’t get far in business
these days without creating strong
relationships with colleagues.”
TITLE: Senior Vice President,
Basic Chemicals Division
EDUCATION: BS, Chemical Engineering,
Carnegie Mellon University; Executive
MBA, indiana University
FIRST JOB: Engineer
WHAT I’M READING: Breaking Into
the Boys’ Club, by Molly Shepard, Jane
Stimmler, and Peter Dean
MY PHILOSOPHY: To deliver results,
communicate, and recognize your people.
FAMILY: Two children: Erin 25, and
Shannon, 21.
INTERESTS: Reading, sewing and biking.
FAVORITE CHARITY: United Way
COMPANY: The Dow Chemical Company
HEADQUARTERS: Midland, Michigan
WEB SITE: www.dow.com
BUSINESS: Diversified chemical company
that combines the power of science and
technology with the “Human Element”
to constantly improve what is essential to
human progress.
ANNUAL REVENUES: $58 billion
EMPLOYEES: 46,000
The Dow Chemical Company
Carol A. Dudley
women worth watching in 2010
BY CELEBRATING
THE INDIVIDUAL,
WE STRENGTHEN
THE WHOLE.
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women worth watching in 2010
56 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
TITLE: Vice President, Raytheon Company,
and President, Raytheon intelligence and
information Systems
EDUCATION: BS, Technical Management,
and BA, Spanish, Purdue University;
MBA, Business Administration, University
of Texas at Dallas
FIRST JOB: Manufacturing engineer at
Texas instruments
WHAT I’M READING: The Time Traveler’s
Wife, by Audrey niffenegger; Saving the
World at Work, by Tim Sanders
MY PHILOSOPHY: Live life to its fullest—
go big, or go home.
FAMILY: Husband, daughter, son.
INTERESTS: Reading, sports, and
church activities.
FAVORITE CHARITIES: ChildReach,
Samaritan inn
COMPANY: Raytheon Company
HEADQUARTERS: Waltham,
Massachusetts
WEB SITE: www.raytheon.com
BUSINESS: Defense, homeland security,
information security.
ANNUAL REVENUES: $23.2 billion
EMPLOYEES: 73,000
I
i am often asked to share my plan for climbing up the corporate ladder. i suppose
you could say i’ve done that, but in reality my climb has been sideways as much
as it has been up. Throughout my career, i’ve taken more lateral moves than
promotions, and i’m a better and more well-rounded leader as a result. By making
these moves, i’ve supported many different parts of companies, including
engineering, Finance, Quality and Business Development. each move provided
me with new skill sets, a fresh perspective, and a larger network. They’ve given
me the breadth of experience to be able to run a large enterprise with confidence.
i don’t know if there is a secret to success. But i do know that it isn’t all
about having a plan for your career. it’s about having a plan for your life—
one that can be applied to anyone, anywhere. My life plan is what directs my
actions, both personally and professionally:
Know what’s important—to you. in other words, know your priorities and
live by them every day.
Have a clear line of sight. Be clear on how you are making a difference to
those around you. You don’t have to share it, but it should be clear in your mind.
Have fun more days than not. it’s important to remember to stop and
ask yourself if you’re having fun. not every day will be a good one, but on the
whole the fun ones should be in the lead.
Be a leader, not a boss. unfortunately, there are a lot of bad bosses out
there. leaders help develop and grow their employees. Be one of the good ones.
i like to remind people who i mentor that not every path is a straight line.
stay focused on your destination, but remember, it’s the experiences you have
during the journey that make you who you are.
Be true to your life plan, and the rest will take care of itself.
Raytheon Company
Lynn Dugle
“It’s about having a plan
for your life…”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 57
L
let’s start by getting to know me. one of my passions is renovating houses; i like
taking great finds and making them stronger or giving them fresh direction.
This love has emerged as a strong theme in my career.
Being the first chief marketing officer at Walgreens excites me because i’m
charged with re-inventing how consumers feel about our brand—one of the
nation’s most iconic, trusted brands. after spending 26 years in consumer packaged
goods working for Frito lay and sara lee (to name two), i wanted to take on a
new challenge—health and wellness. For me, it’s very rewarding to see legendary
brands evolve through changing times.
i didn’t get to where i am today without overcoming obstacles. everyone in
business will encounter challenges. That’s why i believe mentoring is key. While
women and minorities still struggle with advancing in the corporate world, times
are changing. We’re seeing more diverse executives than ever before.
When it comes to mentors, my role model and cheerleader has to be my
father. he worked his entire life at procter & Gamble, and was a big supporter
of diversity efforts. he recruited and helped develop women and people of
color. i’ve had the pleasure of meeting women my father helped early in their
careers. They tell me he was instrumental in coaching them through difficult
times and helping them believe they could lead, and make a difference. it’s
amazing to hear how much influence my father had on many talented leaders
today. This validates the importance of mentoring and networking.
i always try to learn as much as i hope to teach. i’m the national secretary
for the network of executive Women, an organization created to help women
maximize their career opportunities. networking is essential. no matter how
smart you are or how hard you’re willing to work, you cannot live up to your
full potential operating in total isolation. Through this organization, i’ve
networked with people who demonstrate such passion for their career goals that
you can’t walk away without being inspired.
The best advice i can offer to aspiring business leaders is be yourself. Try to
approach a task with your own style and use your strengths as stepping stones.
also, don’t think you have to solve all challenges at once. one personal motto
that i live by is, “lead, follow, or get out of the way!”
“…you cannot live up to
your full potential operating
in total isolation.”
TITLE: Chief Marketing Officer
EDUCATION: MBA, BFA, Journalism;
and BA, English; all from Southern
Methodist University.
FIRST JOB: Assistant Brand Manager on
Doritos for Frito-Lay
MY PHILOSOPHY: i believe that while
many characteristics result in business
success, the ones to be most proud of are
hard work and integrity.
INTERESTS: Cooking, gardening, and being
outside with my two Golden Retrievers.
FAVORITE CHARITIES: network of
Executive Women; Salvation Army
COMPANY: Walgreens Co.
HEADQUARTERS: Deerfield, illinois
WEB SITE: www.walgreens.com
BUSINESS: Pharmacy.
ANNUAL REVENUES: $59 billion
(fiscal 2008)
EMPLOYEES: 231,710
Walgreens Co.
Kim Feil
women worth watching in 2010
58 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
TITLE: Vice President, Great Lakes Area
EDUCATION: Barry University
FIRST JOB: Cashier
WHAT I’M READING: Lance: The Making
of the World’s Greatest Champion, by
John Wilcockson
MY PHILOSOPHY: Treat people well,
and they will always take care of you.
FAMILY: Single.
INTERESTS: Golf, cycling, physical fitness,
and the arts.
FAVORITE CHARITY: Make-a-Wish
Foundation
COMPANY: United States Postal Service
HEADQUARTERS: Washington, D.C.
WEB SITE: www.usps.com
BUSINESS: Government agency.
ANNUAL REVENUES: $74.9 billion
EMPLOYEES: 765,088
S
success is dependent upon building a competitive team with complementary
skills, dreams, and enthusiasm. a leader’s foremost job is to match the right
candidate with the right job, provide all the support possible, then stand back
and let them flourish. i am honest with my team every step of the way, and give
them the balance of freedom and enough direction to thrive. i follow the lead-
by-example philosophy. i am always prepared to reinvent myself, as the world
around us is continually changing. i know i must stay open to new, fresh ideas
in order to continue to grow and excel.
in our day-to-day roles, situations arise where you may feel somewhat over-
whelmed with the task at hand. always remember to gain input from the people
who have influence over the success of the task. listen very intently and be
decisive in order to overcome the challenge at hand. one of the most important
things to remember is that respect is earned, never given; and respect is earned
through listening to others.
professional success is never achieved alone. one of the most important
elements for success that you must continue to develop is your ability to relate
to people. Building professional relationships, mentoring others, and maintain-
ing high ethical standards are the cornerstones to any good leader’s success.
Thirty-one years ago, when i was an entry level employee of the united
states postal service, i would never have dreamt that one day i would be in a
position to make a difference in the lives of nearly 93,000 employees who work
within my area of responsibility. My personal motto is treat people well and
they will always take care of you. success, though, never comes easy or without
sacrifices, whether it is maintaining my home and cross-country relationships in
Florida, or working to grow my professional career in chicago and throughout
the Great lakes area.
Remember, it is important to continue to grow as a professional, step outside
your comfort zone, strive to be the best, and balance your personal and
professional life. Titles are not what define you; what you do with the title
defines who you really are. Be the best!
United States Postal Service
Jo Ann Feindt
“Professional success is
never achieved alone.”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 59
I
it’s a timeless question, whether leaders are born or made. i certainly didn’t
begin my career with the ambition of leading a business—i viewed myself as a
member of a team, a “doer,” working hard to accomplish whatever needed to be
done. But as i grew in my career and was coached by my supervisors, i learned
how to tap into my innate desire to “control” and turn that into the ability to
set direction, motivate, and lead teams to get things done. in my case, the rise
to leadership was a gradual slope without a clear end goal.
The defining step in my career was relocating to Japan, because it required
such a leap of faith. at the time, there were no manufacturing or engineering
roles in Tokyo, so my only option was marketing, an area in which i had no
experience beyond my college coursework. leaving my home country and a
discipline i knew very well for entirely new territory forced me to embrace the
unknown. The gamble paid off, and i’ve stayed on the commercial career path
ever since. i’ve now spent a third of my career in asia.
like many leaders, i am performance and rigor focused, and need to be able
to add value while leading. however, when i try to characterize my leadership
style, the main concepts that come to mind are fun and freedom.
i grew up in a family in which joking around the dinner table was an essential
part of our daily routine, and that has influenced the way i lead. in the face of
high pressure and long hours, it’s critical to make work fun. along with that
spirit of laughter, i value flexibility in all its many forms: freedom to debate,
freedom to try and fail, freedom to approach work from different angles. When
people are allowed to do their work in ways that reflect their personal styles, the
product is all the stronger. This belief in diversity is endemic at corning with
our deep belief in valuing the individual.
My advice to the next generation of leaders is to concentrate on helping
people reach their full potential. Be cognizant of your style and the effect it has
on others, and be adaptable in your approach (lessons i’ve learned from working
internationally). along the way, take risks, keep a sense of humor, and appreciate
and leverage the differences among your colleagues. if you do, you’ll be surprised
at where your career can take you.
“In the face of high pressure
and long hours, it’s critical
to make work fun.”
TITLE: Vice President and General
Manager, Corning Display Technologies
EDUCATION: Bachelor’s in Mathematics
and Statistics, State University of
new York, Oneonta; MBA, University of
San Diego
FIRST JOB: Cashier at a grocery store
WHAT I’M READING: My favorite book
is Stephen King’s The Stand
MY PHILOSOPHY: Work hard, play hard.
FAMILY: Husband and two sons, ages
16 and 19.
INTERESTS: Boating, waterskiing,
beach vacations. Currently training for a
10K race.
FAVORITE CHARITIES: My children! Also
Food Bank, United Way, Girl Scouts, and
Boy Scouts.
COMPANY: Corning incorporated
HEADQUARTERS: Corning, new York
WEB SITE: www.corning.com
BUSINESS: Display technologies (glass
substrates for LCD applications).
ANNUAL REVENUES: $5.9 billion
EMPLOYEES: Approximately 23,000
worldwide
Corning Incorporated
Lisa Ferrero
women worth watching in 2010
60 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
H
how do you create the right recipe for career growth and development? Do you
improvise, or follow a step-by-step process?
creating a delicious concoction is similar to an individual’s evolution along
her career trajectory. understanding key ingredients, without compromising the
seemingly small ones, can enhance its flavor in many different ways.
Reflecting on my own career, i have been fortunate to have had a variety of
opportunities, experiences, and influential role models to shape the person i am
today. i have found that taking risks, flexibility, and optimism are some of the
most important ingredients for a successful career.
seeing and creating possibilities is a big part of taking risk. have you ever
tasted something and asked what was in it? sometimes you’re surprised at what
was included in the recipe to create such a tasty dish. But the cook understood
the possibilities and wasn’t afraid to fail.
similarly, make your career your own. understand how you fit into your
organization today, and how you would like to fit in tomorrow. learn how to
leverage your strengths and realistically identify the areas that need improve-
ment. Recognize opportunities and keep your eyes and ears open for ways to do
things better. ask, why? ask, why not?
Taking risks can help you grow, professionally and personally. so can flexibility.
have you ever run out of an ingredient, didn’t have time to go to the store,
and found an acceptable workaround? We’re all faced with career challenges and
struggles, especially today when we’re increasingly asked to do more with less.
individuals who exhibit flexible thinking and action help sustain organizations,
and are infinitely valuable.
What about the seemingly small ingredients that i mentioned earlier? You
can create a decadent dish, but without a pleasant presentation, no one will
understand the appeal. Genuinely caring about what you do, how you do it, and
how it affects others will gain the respect of your peers. Take an optimistic approach
to resolving challenges and issues. others will be drawn to your positive energy.
Those are my key ingredients for job growth and development. Feel free to
fold some of these into your own recipe—it makes a subtle mix.
“Understand how you fit into your
organization today, and how you
would like to fit in tomorrow.”
TITLE: Vice President, Marketing and
Business Management, Pitney Bowes
Document Messaging Technologies
EDUCATION: BA, State University of
new York, Cortland
FIRST JOB: Elementary school teacher
WHAT I’M READING: Blink, by
Malcom Gladwell
MY PHILOSOPHY: Leave behind a
better place or situation than what you
started with.
FAMILY: Married 19 years to husband,
Kevin; and two sons, Travis and Bobby.
INTERESTS: Family, travel, golf, reading.
FAVORITE CHARITY: Church
COMPANY: Pitney Bowes inc.
HEADQUARTERS: Stamford, Connecticut
WEB SITE: www.pb.com
BUSINESS: Mailstream technology.
ANNUAL REVENUES: $6.3 billion
EMPLOYEES: 35,000
Pitney Bowes Inc.
Dawn Fitzpatrick
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 61
M
My personal philosophy is that you should find something you have a passion
for—but don’t let it get in the way of putting your family first. Balancing work
and family has been my single greatest challenge—knowing my priorities, and
checking my actions and decisions against those priorities, helps me keep my
life on track, both professionally and personally. This philosophy is paralleled by
my management belief, which is to invest in people. i am committed to developing
others and building a deep bench of talent. My steadfast focus on these correlating
philosophies has brought me a real sense of fulfillment.
in terms of critical decisions in my professional growth, my decision to move
to Mexico to study spanish at the age of 18 was a defining moment in my
career. That decision piqued my curiosity in people and other cultures and start-
ed me on the path to exploring the travel industry. Many doors have opened
both professionally and personally for me as a result of being bilingual. Today,
my family and i are involved in Medical Ministry international, where i have
the opportunity to use these skills to impact the lives of others in need, primarily
in south american countries where medical needs go largely unmet.
i am told that i am known for being straightforward, honest and genuine,
with a holistic approach to business. These attributes are fundamental to building
respect and trust, not only with my internal team, but with others in the business
world. i have had a number of mentors, but one who stands out most is a former
cFo, who taught me to think strategically and to consider the potential impact
of my decisions on the entire company. he also taught me the value of out-
standing written and verbal communication, which has proved its worth, time
and time again.
as a mentor, i have this advice to offer: Do the things you have a passion
for, and you will always do well. if you find yourself in a role you do not enjoy,
or that you feel is not a good fit for you, learn as much as you can in the process,
and find ways to focus on the aspects of your work that have value and that do
bring a sense of accomplishment. Remember any role is what you make of it.
Most of all, keep your priorities in order so that you are spending your time on
the things that matter most to you and your family.
“Do the things you have a passion for,
and you will always do well.”
TITLE: Vice President of Real-Time and
Analytical Systems
EDUCATION: BS, Computer Science and
Spanish, Marquette University;
MBA in Finance and Management,
Southern Methodist University
FIRST JOB: Worked in state parks cutting
down trees, building dams, building
fences, and painting at a logging camp
operated by the State of Wisconsin
WHAT I’M READING: The Shack,
by William P. Young
MY PHILOSOPHY: Always put your
family first.
FAMILY: Two daughters.
INTERESTS: Traveling and spending time
with my family.
FAVORITE CHARITIES: Medical Ministry
international; Turtle Creek Mano
COMPANY: American Airlines
HEADQUARTERS: Fort Worth, Texas
WEB SITE: www.aa.com
BUSINESS: Transportation.
ANNUAL REVENUES: $23.7 billion
EMPLOYEES: 89,000
American Airlines
Susan B. Garcia
women worth watching in 2010
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G
Growing up, the third girl in a poor asian family of five other siblings, i learned
to take each day as an opportunity to seek new frontiers. This could be challenging
a status quo or finding new ways to get things done with what you have.
avoiding the path of least resistance is oftentimes an uphill struggle, but the
rewards are well worth it.
i have not always had a successful career. i recalled one of my early jobs in a
Fortune Top 10 company. During the first year, i naively assumed that securing the
job was the achievement, and i failed to contribute to my full capabilities. i had an
atrocious year-end performance review. i concluded that i was the “victim” of an
incompetent line manager. it took me a week to realize that i was responsible for the
outcome—i own the first action to ensure that i have a successful career. now, i go
into each job aiming to leave the organization and business in a better place than
when i first joined.
i have been able to stretch my capabilities and knowledge through a variety of
assignments in shell. When i was offered the role of vp, Global iT services, i thought
i would surely be promoted to my level of incompetence and the likelihood of failure
could be high. i accepted the challenge and the assignment became one of the high-
lights of my career. it was here i learned that a successful leader needs to have a keen
nose to sniff out the business opportunities, a strong stomach to make the tough
decisions, and the tenacity to see through what you started, despite obstacles.
The word “i” is used numerous times here. This is done deliberately. i believe that
a successful individual takes charge of his/her life and takes personal accountability
for his/her actions. a successful individual also recognizes that “i” is one of many—
inclusion of others and their perspectives will almost always lead to better outcomes.
“…go into each job aiming to
leave the organization and business
in a better place…”
TITLE: Vice President, Global Lubricants
EDUCATION: BS, Victoria University of
Wellington (new Zealand);
MBA, University of Chicago
FIRST JOB: Wrapping wafer biscuits for
$1 a day
WHAT I’M READING: Forgotten
Kingdom, by Peter Goullart;
The Audacity of Hope, by Barack Obama
MY PHILOSOPHY: Live life with purpose
and optimism. Happiness would be
reflecting 20 years from now, and
knowing that i have lived my life with
no regrets.
FAMILY: Husband of 20 years; and
children aged 16,14, and 11.
INTERESTS: Home renovations, cooking
with family and friends.
FAVORITE CHARITY: none.
i contribute where the need is greatest.
Right now, it is basic needs for
underprivileged children.
COMPANY: Royal Dutch Shell
HEADQUARTERS: The Hague,
the netherlands
WEB SITE: www.shell.com
BUSINESS: Global group of energy and
petrochemical companies.
ANNUAL REVENUES: $458.4 billion
(2008)
EMPLOYEES: 102,000
Royal Dutch Shell
Swee Chen Goh
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Profiles in Diversity Journal September/ OctOber 2 0 0 9 63
A
as perini Building company’s director of diversity, i am often asked how i started
working in this field. Good fortune, hard work, and my background have all been
factors. Growing up, i knew there had to be a better way of life than the one i was
living. i also knew that given the opportunity—not assistance—i could succeed.
i can’t remember a time when i didn’t want to be in business, serving in a role
that helped people improve their lives. From an early age, i wanted to make an
impact. But perhaps most of all, i wanted to escape my childhood environment and
make something of myself. i grew up in oklahoma. My mother has always been dis-
abled and never worked, my stepdad adopted me when i was four, and i have never
met my biological father. Being part choctaw indian and hispanic has not always
been easy either. By the time i enrolled in junior high school, i had attended 11
schools. The only good thing about moving was i figured people wouldn’t recognize
me as the kid who always paid with food stamps.
What motivated me were the strong females in my family. My mother, aunt,
and grandmother were like a small army. They were the force behind our meager
existence. They kept our family moving forward. They didn’t have money or high-
powered careers, but they saw the possibility of what the next generation could do.
They made me and my brother realize our potential. They gave us confidence and
motivated us to tackle life head-on.
experiencing a difficult childhood, having people believe in me, and hard work have
all fueled my ambition and desire to empower others to progress in their profession.
everyone has the ability to succeed; often all people need is an opportunity. it’s
amazing what one person can do when given a chance. i am fortunate to work at a
company that shares my vision and is willing to step out of what’s comfortable, and
offer opportunities to minority- and women-owned businesses.
What i am most proud of is being able to work with aspiring women- and
minority-owned companies. it’s inspirational to hear how people have thrived in
their endeavors in spite of insurmountable odds. it’s gratifying and invigorating
to work with individuals who are willing to help others in their journey to build a
more prosperous life.
it’s a rewarding time to work in diversity development. i have seen attitudes
change and stereotypes dissipate. We all know it’s a slow process. But with persis-
tence, we will achieve our collective effort of creating a more diverse, dynamic, and
talented workforce.
“Everyone has the ability to succeed;
often all people need is an opportunity.”
TITLE: Director of Diversity
EDUCATION: Tulsa Community
College; Master Graduate, Rapport
Leadership international
FIRST JOB: Tulsa international Raceway,
from when i was 10 years old until i was 18!
WHAT I’M READING: The Answer, by
John Assaraf and Murray Smith
MY PHILOSOPHY: i am always
reminded of a saying by Ralph Waldo
Emerson: “Whatever course you decide
upon, there is always someone to tell
you that you are wrong. There are always
difficulties arising which tempt you to
believe your critics are right. To map out
a course of action and follow it to an end
requires courage.”
FAMILY: One daughter.
INTERESTS: Drag racing,
self-improvement, reading, and
spending time with my daughter.
FAVORITE CHARITY: ShadeTree
Women’s Shelter, Las Vegas, nevada
COMPANY: Perini Building Company
HEADQUARTERS: Las Vegas, nevada
WEB SITE: www.tutorperini.com
BUSINESS: national general contractor.
ANNUAL REVENUES: $5 billion
EMPLOYEES: 724
Perini Building Company
Lorrinda Gray-Davis
women worth watching in 2010
64 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i truly believe that three little things can help anyone live a happy and meaningful
life, both personally and professionally: passion, simplicity, and humor.
This philosophy has enabled me to experience and accomplish a great deal in
my 19-year career, and to have a great time doing it! i can vividly remember the
first day of my human Resources Management class in college. it was like being
hit by lightning. i knew it was exactly what i wanted to do, and my passion has
never wavered. To this day, i cannot imagine doing anything else! i am certain
that my enthusiasm for all areas of human capital has sustained the energy and
credibility i needed over the years to pull together the projects and groups of
individuals that have ultimately achieved great things.
after college, as my career progressed, i noticed that the challenges i came
across tended to appear more and more complicated. a disagreement couldn’t
just be a disagreement; it became a “situation.” Then i realized that, in their
need to understand and justify, many people overcomplicated what were really
very basic issues. i also figured out that if i helped them cut through the com-
plexities they had created, many people became open to simple solutions.
Without my belief in, and practice of, keeping it simple, i could not have
accomplished the things i have achieved in my past, nor would i be able to
attain the goals i have set for myself in the future. if you don’t believe me, consider
that there’s a reason why Real simple is such a successful publication!
Which leads me to the third thing that has helped me become successful. as
a leader in the u.s. member firm of the world’s fifth largest accounting network, i
am faced with some very serious demands. i won’t lie—it can be very stressful.
i’ve found, however, that infusing a little humor into my everyday work is one of the
best ways to manage that stress. Refusing to take myself too seriously has made me
approachable by all levels of professionals, which ultimately enables me to keep a
solid finger on the pulse of my organization. plus, it’s fun to be silly sometimes!
The result is that i have been asked to be take part in wonderful projects and
opportunities that have positioned me for a great career in human capital.
“…my passion has never wavered.”
TITLE: Human Capital Partner
EDUCATION: BS, Business and
Commerce, University of Alabama
FIRST JOB: Babysitter
WHAT I’M READING: Liberty and
Tyranny: A Conservative Manifesto, by
Mark R. Levin
MY PHILOSOPHY: Be passionate
about what you do, always keep it simple
and, above all else, never take yourself
too seriously!
FAMILY: Married with two dogs.
INTERESTS: Golf, travel, and anything
involving water (except in golf).
FAVORITE CHARITIES: The Avon
Foundation; Paws For People
COMPANY: BDO Seidman, LLP
HEADQUARTERS: Chicago, illinois
WEB SITE: www.bdo.com
BUSINESS: Accounting and consulting.
ANNUAL REVENUES: $620 million
EMPLOYEES: 2,712
BDO Seidman, LLP
Sandra Guy
women worth watching in 2010
Constellation Energy is proud to support the achievements and success of leading women executives
such as Kathleen Hyle, Senior Vice President and Chief Operating Officer, Constellation Energy Resources.
Working together, we’ve become a FORTUNE 500 company, the #1 national provider of energy and energy
services to large industrial and commercial customers and the nation’s largest wholesale power seller.
We recognize that through the diverse ideas and strong focus and commitment of our women executives,
we are able to accomplish much and strengthen our position in the energy marketplace.
constellation.com
women worth watching in 2010
66 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When i think of the role of mentoring, i recall the time i pursued a high-level
legal position in eastman Kodak company’s europe, africa, and Middle east
Region (eaMeR). our general counsel at the time thanked me for taking the
initiative, but told me i “wasn’t a good fit.”
Four years later, the position opened again. While my self-perception had
not changed much, our current assistant General counsel, Dale skivington,
encouraged me to again apply for the job. This time, i was appointed General
counsel for Kodak in that region. The lesson i learned: circumstances change.
Whether or not you are in a true mentor relationship, it’s important to listen to
colleagues who see special attributes in you.
Formal mentorship roles can be difficult or even daunting for many profes-
sionals. if you manage a far-flung virtual team with no face-to-face interactions,
it’s even harder. But we should listen to the suggestions of colleagues and
coaches. in my career—first, in a private practice firm, and later, in Kodak’s
legal department—i’ve benefited from informal mentors and colleagues whose
insights and encouragement helped shape my career. They were eager sounding
boards, genuinely interested in my career; they were honest; and, like Dale, they
challenged or pushed me to take risks.
Mentoring relationships need honesty as their cornerstone. We need to share
both positive and negative feedback with a mentee. a good mentor will help a
mentee identify ways to fine-tune and develop his or her professional strengths.
and a good mentee will be willing to ask for guidance.
When i entered the legal profession, i viewed my law degree as a strategic
route to a business management career. however, by remaining open to new
opportunities in the legal organization, i was able to establish my credibility and
stay close to the strategic aspects of the business.
There were obstacles, of course. early in my career, when gender discrimination
influenced law firms, i was told that “women were incapable of practicing in
certain areas of the law.” another interviewer shared that “we hired a woman
attorney once. it didn’t work out.”
again, circumstances change. Times and attitudes change. Today, law firms
and corporations increasingly value the different perspectives and expertise at
their tables. Whether you identify the strengths you bring to that table, or a
mentor identifies them for you, it’s important to take risks and seize the initiative.
“Mentoring relationships need honesty
as their cornerstone.”
TITLE: General Counsel and
Senior Vice President
EDUCATION: BA, Mathematics, Phi Beta
Kappa, Mt. Holyoke College; JD, cum
laude, Cornell Law School
FIRST JOB: Associate at Boylan, Brown,
Code, Vigdor & Wilson, a Rochester law firm
WHAT I’M READING: Roadside
Crosses, by Jeffery Deaver; Outliers,
by Malcolm Gladwell
MY PHILOSOPHY: Work hard.
FAMILY: Husband, two adult daughters,
one grandson.
INTERESTS: Reading, golf.
FAVORITE CHARITIES: Mary Cariola
Childrens’ Center; Susan B. Anthony
House; Rochester General Hospital
(All in Rochester)
COMPANY: Eastman Kodak Company
HEADQUARTERS: Rochester, new York
WEB SITE: www.kodak.com
BUSINESS: Digital and traditional
imaging and printing systems.
ANNUAL REVENUES: $9.4 billion
(YE 2008)
EMPLOYEES: 24,400 worldwide
(YE 2008)
Eastman Kodak Company
Joyce P. Haag
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 67
H
how does a scientist end up in the corporate world? it’s a question i’m often
asked and the answer involves a journey that passes through the halls of
congress and the offices of the White house.
My interest in science started early. My mother, aided by a book entitled,
“science experiments You can eat,” oversaw countless kitchen-based projects
that further stoked my curiosity, and were—on occasion—actually edible.
Because she worked in a laboratory, my mother often brought home leftover
or borrowed projects for us to work on. so for me, helping my mom dissect a
frog was a perfectly normal after-school activity. i also had a number of good
teachers, and a few truly great ones, who helped prepare me for the rigors of my
future scientific study.
it was during graduate school when i realized that, while i loved the challenge
of performing scientific research and the thrill of discovery, i did not want to
spend my career as a research scientist. instead, i became increasingly intrigued
by the policy realm: how decisions that affect people’s lives get made and imple-
mented. i realized that many of those decisions are, or should be, informed by
science, and i wanted to be part of the action. Thanks to a fellowship program
sponsored by the american association for the advancement of science, i made
a relatively seamless transition from the lab bench to capitol hill. i caught
“potomac fever,” as it’s known, and my transition from the laboratory to the
Washington, D.c. policy world was sealed. From there, new and exciting job
prospects seemed to materialize just when i was getting hungry for a fresh
opportunity, leading me to a position in the White house and, most recently, to
the business world.
i’ve been lucky. i have had several mentors during different phases of my
career—almost all of them scientists—who encouraged and challenged me,
imparted insight, and, eventually, supported my somewhat unorthodox career
choices. The gift of mentorship is one i’ve tried to pass on to others, in part
by trying to help dispel the notion that the pursuit of scientific study is a one-
way ticket to a life spent isolated in a laboratory. in reality, that couldn’t be
further from the truth, and the demand for technically skilled individuals with
well-honed critical thinking skills will only strengthen in the high-tech, global
economy that exists today.
“The gift of mentorship is one
I’ve tried to pass on to others…”
TITLE: Vice President, Office of Science
and Engineering
EDUCATION: PhD, Biochemistry,
Stanford University; BA, Molecular Biology,
University of California, Berkeley
FIRST JOB: Scooping ice cream at
Baskin-Robbins
WHAT I’M READING: Blue Ocean
Strategy, by W. Chan Kim and
Renée Mauborgne
MY PHILOSOPHY: Do the right thing—it
almost always pays off in the long run.
FAMILY: Married to Michael Baker.
INTERESTS: Volunteering as a search
and rescue dog handler; working out;
gardening; scrapbooking.
FAVORITE CHARITIES: Charities that
help both people and animals, such
as Puppies Behind Bars, Paws with a
Cause, among others.
COMPANY: CSC
HEADQUARTERS: Falls Church, Virginia
WEB SITE: www.csc.com
BUSINESS: Business solutions,
outsourcing, systems integration.
ANNUAL REVENUES: $16.74 billion
EMPLOYEES: 92,000
CSC
Sharon L. Hays
women worth watching in 2010
68 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i am a native of Brazil, born to a chilean mother and an english father. i was
the first in my family to attend college, and arrived in the united states for the
first time just five days before beginning classes as a freshman at the university
of Richmond. i started my career in Brazil working with s.c. Johnson, and
then went on to work for procter & Gamble in caracas, venezuela, and Mexico
city, Mexico.
although raised in a latin culture, my appearance and accent are very
english. This mismatch in how i am perceived and who i really am has had a
profound effect on how i view diversity. Repeatedly throughout my career,
people have met me for the first time and made assumptions about me that
are not always true. it has taught me never to assume who people are because
of how they look or sound. it has encouraged me to take time to really get to
know the people i work with, and understand their backgrounds and experiences.
i actively look for connections that enable me to seek common ground and
connect with people of a different background, race, religion, or lifestyle. i also
strive to understand the different perspectives and experiences, as well as the
unique strengths, of our people in order to make better business decisions and
better organizational choices. in a global role, which includes employees from
many different cultures, our team’s mission is to improve the lives of consumers
in many different parts of the world.
“…strive to understand the different
perspectives and experiences…”
TITLE: Group President, Global Feminine
and Health Care GBU
EDUCATION: BS, Business Administration,
University of Richmond, Virginia
FIRST JOB: Assistant Brand Manager,
S.C. Johnson & Sons
WHAT I’M READING: The Silver Lining,
by Scott D. Anthony
MY PHILOSOPHY: Seize opportunities
with pride, passion, integrity, the right
attitude, and with a touch of fun.
FAMILY: Married to Bruce Healey; two
children: son nick, daughter Jackie.
INTERESTS: Bridge, reading, traveling,
and family.
FAVORITE CHARITY: United Way
COMPANY: Procter & Gamble
HEADQUARTERS: Cincinnati, Ohio
WEB SITE: www.pg.com
BUSINESS: Consumer products.
ANNUAL REVENUES: $79 billion
(June 30, 2009)
EMPLOYEES: 135,000 employees
Procter & Gamble
Melanie Healey
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 69
L
leadership and success in business today are often narrowly defined by job status,
remuneration, power, and awards. however, i believe true leadership and success
is as much about personal development as it is personal achievement. it is about
relationships, creativity, learning, growing, and making a difference every day. Real
success must ring true with who you are—it is not a destination, but a journey.
There are many good academic theories that suggest what leadership skills
we should employ to succeed today, but the advice i would like to pass on to
future business leaders comes from personal life experiences with family, friends,
and colleagues, and from the opportunity to work in several different countries
with unilever.
Approach everything you do with Passion and Purpose. My father always
insisted, if you are going to take part—compete to win! Know what you want
to do, and give it your all. Many understand purpose knowledge, but what is
needed to connect and engage others in our purpose comes through passion—
the heart. Balancing head and heart as a leader is critical to success.
Understand the shadow you cast—Self Awareness. Being mindful of
your impact on others is key to understanding how to approach, motivate, and
inspire the company’s most valuable asset—its people. likewise, invest the time
to get to know your team, the struggles they face, and how you can encourage
and support them to achieve their goals.
Embrace Diversity, and Value Inclusion. competitive edge can be gained
by harnessing the rich mosaic within the workforce and creating an environ-
ment where teams can share different ideas/perspectives and perform to their
full potential. This is not simply about gender, age, ethnicity, disability, or
sexual orientation: it’s about open-mindedness, embracing non-conformity, and
creating balanced teams.
Seize Opportunities that help you achieve your life’s ambitions. set
your goals high and never let anyone convince you anything is impossible. My
mother was my greatest inspiration. her philosophy—“if you think you can,
you’re right, and if you think you can’t, you’re right.” hard work, love, and luck
turned my opportunities into life changing experiences.
Above all, always hold true to your Core Values. Remember to have fun,
celebrate successes, and live life to its fullest. ask yourself what you want to be
remembered for in life, and set your priorities noW to ensure you realize all
your dreams.
“Seize opportunities that help you
achieve your life’s ambitions.”
TITLE: Director, U.S. and Canada
Business integration
EDUCATION: Chemical Engineering;
Chartered institute of Management
Accounting, U.K.
FIRST JOB: Flower and gift shop manager
throughout high school
WHAT I’M READING: Eat, Pray, Love, by
Elizabeth Gilbert
MY PHILOSOPHY: Attitude is a little
thing that makes a BiG difference.
FAMILY: Married to a wonderful man,
supportive siblings, and extended family.
INTERESTS: Travel, scuba diving,
underwater photography, sports.
FAVORITE CHARITY: Cancer research
COMPANY: Unilever
HEADQUARTERS: Englewood Cliffs,
new Jersey
WEB SITE: www.unileverusa.com
BUSINESS: Global consumer
products company.
ANNUAL REVENUES: nearly $10 billion
in U.S. sales in 2008
EMPLOYEES: About 12,000 in the U.S.
and Puerto Rico
Unilever
Wendy Lee Herrick
women worth watching in 2010
70 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i always had a plan, but as John lennon so eloquently said, “life is what happens
to you while you’re busy making other plans.”
While i was at harvard, i set my designs on becoming a Rhodes scholar and
then returning to teach mathematics or economics at a university. i was realizing
my vision when i graduated from harvard, but then my plans changed. When i
wasn’t selected as a Rhodes scholar i was offered a job at oracle, and i thought
that would be a good way to learn about the business world before i started off
on my real career as a professor. life as i know it today started happening.
so much for my career as a professor; oracle, stanford university MBa
program, & McKinsey came next and i was really enjoying what i was doing,
so that plan to be a professor was set aside. Then Microsoft came along. at
Microsoft, i had a great mentor who believed in me and my abilities, and
pushed me to do things i never knew i was capable of.
i learned a lot along the way. First, having a great mentor that believes in
you is invaluable. seek out mentors that will help you see yourself in new ways
and be open to the feedback and the encouragement. i am so grateful for my
mentors and hope i am doing them justice by paying their investment in me forward.
second, be clear on your purpose and vision. Don’t just share it, but engage
your team to help you achieve that vision. You can’t be successful on your
own—nor should you want to be. The collective brainpower of a highly con-
nected team is not only powerful, but also exhilarating.
Most importantly, don’t forget to draw the line. every part of your life—
your family, your career, your health and well-being—want and need more
attention from you every day. it’s up to you to strive for the balance that works
for you. it requires making tough choices every day. control what you can control,
and let the rest go.
While i still make plans for my future—for my family and my career—i
know that life’s little surprises and the unexpected and wonderful twists and
turns in life are what make the journey a real adventure.
“Seek out mentors that will help you
see yourself in new ways…”
TITLE: Corporate Vice President,
Worldwide Microsoft Services
EDUCATION: Bachelor’s degree, Applied
Mathematics and Economics, magna cum
laude, Harvard University; MBA, Stanford
University Graduate School of Business
FIRST JOB: Factory worker
WHAT I’M READING: The Middle Place,
by Kelly Corrigan
MY PHILOSOPHY: Control what you can
control; let the rest go.
FAMILY: Husband and son.
INTERESTS: Family time.
FAVORITE CHARITIES: Red Cross;
Susan G. Komen Foundation
COMPANY: Microsoft Corporation
HEADQUARTERS: Redmond, Washington
WEB SITE: www.microsoft.com
BUSINESS: Worldwide leader in software,
services, and solutions that help people
and businesses realize their full potential.
ANNUAL REVENUES: $60.42 billion
EMPLOYEES: 91,259 as of June 30, 2008
Microsoft Corporation
Kathleen T. Hogan
WellPoint congratulates all of the WomenWorthWatching®,
including our own current and past recipients Lori Beer,
Dijuana Lewis, and Lisa Moriyama.
At WellPoint, we are addressing tomorrow’s health care issues today
by taking a leadership role in women’s health. Focusing on the medical
issues that most affect women, we’ve developed a four-pronged approach
that addresses wellness and prevention, disease management, quality
improvement, and community involvement.
Better health care, thanks to you.
Visit us online at wellpoint.com/diversity
Contact us at diversityrecruiting@wellpoint.com
EOE ®Registered Trademark, WellPoint, Inc. ©2009 WellPoint, Inc. All Rights Reserved
®Registered Trademark, WomenWorthWatching
®2009 Profiles in Diversity Journal, All Rights Reserved
Thanks to you,
women everywhere will be inspired to help make wellness possible for all people.
BCHAPMAN
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CH031961B 2009
Production
WELLP0002 3
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women worth watching in 2010
WellPoint congratulates all of the WomenWorthWatching®,
including our own current and past recipients Lori Beer,
Dijuana Lewis, and Lisa Moriyama.
At WellPoint, we are addressing tomorrow’s health care issues today
by taking a leadership role in women’s health. Focusing on the medical
issues that most affect women, we’ve developed a four-pronged approach
that addresses wellness and prevention, disease management, quality
improvement, and community involvement.
Better health care, thanks to you.
Visit us online at wellpoint.com/diversity
Contact us at diversityrecruiting@wellpoint.com
EOE ®Registered Trademark, WellPoint, Inc. ©2009 WellPoint, Inc. All Rights Reserved
®Registered Trademark, WomenWorthWatching
®2009 Profiles in Diversity Journal, All Rights Reserved
Thanks to you,
women everywhere will be inspired to help make wellness possible for all people.
BCHAPMAN
sc/jb/reh
8.5 x 11” (4c process)
CH031961B 2009
Production
WELLP0002 3
TMP PRODUCTION
women worth watching in 2010
72 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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colin powell is quoted as saying, “There are no secrets to success. it is the result
of preparation, hard work, and learning from failure.” i came across this quote a
few weeks ago, and it really resonated with me. i think it reflects a core belief of
mine and describes key drivers of my business success.
i was the first member of my family, including extended family, to attend
college. i am the oldest child, with a single mom who was going to school at
night to better her opportunities, as she worked hard to support her family. she
received her college degree at age 50, well after i had graduated and started my
career and family. Watching her showed me the significant value of education
not only in making me a more well rounded individual, but in providing financial
independence. My mom was always upbeat and positive, even in trying situations.
she instilled in me a strong work ethic and the value of perseverance—both
have served me well throughout life. as i think about my own children who
have worked tirelessly to be accepted into the schools of their choice, i marvel
at my own naiveté in applying to a single school, without any consideration for
how i would pay for my education, or what would happen if i was not accepted.
once i decided, i was intensely focused on this goal by working hard and
remaining committed to my success.
Throughout my career, my success has been as a result of completing the
tough assignments, taking on additional work, asking lots of questions, critically
evaluating and questioning past assumptions, understanding how my work adds
value to the organization, and communicating complex concepts simplistically
and in plain english. i’ve never shied away from an opportunity to learn; i’ve
made lateral career moves to better my experiences and knowledge, which has
assisted me in becoming an effective executive. This required me to step outside
of my comfort zone, to take on risks and challenges for learning and develop-
ment. sometimes taking these risks didn’t always result in the outcome that
i had expected, and on the surface, on one or two occasions, they may have
looked like failures. But, ultimately, all of these experiences, both positive and
negative, shaped me as a leader. Through these experiences and opportunities, i
was able to successfully navigate change and adversity with clarity and a strong
focus for results, which is invaluable in any career assignment.
“I’ve never shied away from an
opportunity to learn…”
TITLE: Senior Vice President, Constel-
lation Energy; Chief Operating Officer,
Constellation Energy Resources
EDUCATION: BA, Accounting,
Loyola College
FIRST JOB: 19th hole concession stand at
municipal golf course
WHAT I’M READING: i recently completed
the Twilight series with my daughter. i
found it to be quite enjoyable and a great
way to prompt discussions of issues that
may not be encountered in day-to-day
life. Currently, i am reading War Child, by
Emmanuel Jal, that my son gave me for
Mother’s Day, to broaden my exposure to
African literature.
MY PHILOSOPHY: Hard work creates luck.
FAMILY: Widowed; three children: Tim,
23; Mike, 21; Elyse, 18
INTERESTS: Family and friends, gardening,
design and antiquing, and traveling
FAVORITE CHARITIES: YWCA;
Girl Scouts; Organizations that support
children and women
COMPANY: Constellation Energy
HEADQUARTERS: Baltimore, Maryland
WEB SITE: www.constellation.com
BUSINESS: Energy.
ANNUAL REVENUES: $19.8 billion
(2008)
EMPLOYEES: 9,910
Constellation Energy
Kathleen Hyle
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 73
I
i first became alert to the political process in junior high school when i lost my campaign
for Treasurer. i was stunned—i had canvassed the entire school with stylish neon posters,
and i was a whiz at math. But i had missed a critical ingredient—building a strong base
and leveraging all my potential supporters, from my fellow gymnasts to members of the
orchestra (i played violin) to, yes, even the latin club. as the daughter of an artist, i
had not yet learned the actual “art” of politics.
Today, as a government affairs professional, i am often surprised when a co-worker
scoffs at or refuses to “condescend” to what they describe as office politics. in the past,
i would immediately begin a debate on the “virtues” of politics, in an attempt to con-
vince them that opting out is like throwing away your winning lottery ticket. in fact,
my definition of politics is less about vote counting, and more about network building.
Just prior to the u.s. elections last year, i spoke to 150 cisco women about “my art” and
using this to shape their careers. i shared my list of “Dos and Don’ts” for office politics:
Dos
•Recognizethatofficepoliticsisreallytargetednetworking.
•Takeaninventoryofpoliticsinyourorganization.
•Buildandmanageyourown“politicalcampaign.”
•Choosethelevelofengagementconsistentwithyourvalues.
•Defineyourownpoliticalnetworkandactivelypursuesupporters.
•Participateinanethicalandauthenticway.
Don’ts
•Spendmoretimeonpoliticsthansubstance.
•Investallofyourpolitical“eggs”inonebasket.
•Getaheadbyleavingothersbehind.
•Buildrelationshipsforshort-termgain.
•Avoidyourpoliticaladversaries.
•Engageindestructiveorunethicalbehavior(backstabbing,gossiping,bullying).
i managed to pick up on a few of these guiding principles in time to win my race for
vice president of my senior class. now, i coach others in the corporate world to not be a
victim of politics, but to use office politics to chart their own course—advancing not only
themselves, but the goals of their organization and others.
hillary Rodham clinton wrote, “The challenge now is to practice politics as the art
of making what appears to be impossible, possible.” i learned from my father that the best
art is not perfect. politics exist in government, corporations, non-profits, and even on the
playground. While politics in any form is not perfect, it is a universal reality that can
make the seemingly impossible, possible—and that is art in action.
“I learned from my father that
the best art is not perfect.”
TITLE: Senior Vice President, Global Policy
and Government Affairs
EDUCATION: BA, international Relations,
University of Virginia; Arabic Studies,
Yarmouk University, irbid, Jordan
FIRST JOB: PricewaterhouseCoopers
WHAT I’M READING: Collapse: How
Societies Choose to Fail or Succeed, by
Jared Diamond; My Sister’s Keeper, by
Jodi Picoult
MY PHILOSOPHY: Chart your own
course, but embrace the stormy seas; Seek
diversity in your experiences and continue
learning; Take some risk along the way.
INTERESTS: Art, running, politics,
environment, indian cooking, scuba
diving, mentoring.
FAVORITE CHARITIES: American
Diabetes Association; World Wildlife Fund
COMPANY: Cisco Systems, inc.
HEADQUARTERS: San Jose, California
WEB SITE: www.cisco.com
BUSINESS: information
communications technology.
ANNUAL REVENUES: $39.5 billion
EMPLOYEES: 65,545
Cisco Systems, Inc.
Laura K. Ipsen
women worth watching in 2010
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i have been so fortunate in my career, having served in senior government,
non-profit, and business positions. The thread that ties my life’s work together is
serving our men and women in uniform, and the engine that has always fueled
my growth is mentorship and networking.
During my college years, my dream was to be a Foreign service officer, but
the Foreign service did not offer me a job—so i did a quick “reality check” and
tried a new focus—national defense. nearly three decades later, i have derived
tremendous satisfaction from this career move—hence my motto: “Watch for
new opportunities, and seize them when they present.”
My first “official” job was serving as a professional staff member on the
house armed services committee. i was a young, 20-something female with
no background in defense, serving with much older males, many of whom had
retired from the military. Fortunately, my diverse background helped me find a
niche—it turns out i was a better, more persuasive writer than my colleagues. in
congress and many other institutions, communication is everything, so when it
came to speech and report writing, they needed me—just as i needed them to
learn defense policy and budgets. My diverse skill set, coupled with a great boss
who took the time to mentor me, enabled me to rise through the ranks, becom-
ing a specialist in military personnel and naTo issues, and preparing me for
future assignments.
nearly twenty years after meeting my first great boss and mentor on the
house armed services committee, this same individual introduced me to my
current employer, saic. although saic is a highly technical firm, my mentor
explained that the company was expanding the diversity of its experience base,
and was looking to grow new leaders.
Today, i serve as a business unit general manager, responsible for 2,500
people, approximately $400 million in contract revenue annually, and crucial
defense programs that are helping save the lives of military personnel on the
battlefield. in addition, i serve as a member of saic’s Diversity council,
and an executive sponsor of saic’s Multicultural network and my business
unit’s leadership Development program. The centerpiece of our leadership
Development program is—you guessed it—mentorship. pass it on.
“Watch for new opportunities and
seize them when they present.”
TITLE: Senior Vice President and Business
Unit General Manager
EDUCATION: Master’s in international
Affairs, Columbia University; AB,
Comparative Studies, Duke University
FIRST JOB: Capitol Hill, as a professional
staff member in the House Armed Services
Committee, dealing with military and
nATO issues for 10 years before moving
to the Pentagon.
WHAT I’M READING: East of Eden, by
John Steinbeck
MY PHILOSOPHY: Be aware of new
opportunities, and be ready to seize them
when they present.
FAMILY: Sam and Regina.
INTERESTS: Aspiring golfer, history.
FAVORITE CHARITIES: The Pentagon
Federal Credit Union Foundation (a na-
tional charity working to meet the needs
of our military and their families); USO
COMPANY: Science Applications
international Corporation (SAiC)
HEADQUARTERS: San Diego, California
WEB SITE: www.saic.com
BUSINESS: Scientific, engineering, and
technology applications.
ANNUAL REVENUES: $10.1 billion (fiscal
year ended January 31, 2009)
EMPLOYEES: Approximately 45,000
Science Applications International Corporation (SAIC)
Deborah James
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 75
I
i believe that, in this complex, challenging, and exciting world, there are many
opportunities where i can make a real difference. i look to actively tackle the
challenges that come my way, and i have confidence in my ability to find a
path forward, even when i am doing new things or entering unfamiliar territory.
There have been times in my past when i was offered a promotion and hesi-
tated, not knowing if i was the right person for the job. now, i want new chal-
lenges, and i’ve found that by being more confident in my overall ability, and
being stronger mentally, i can jump any hurdles in front of me.
at pfizer, each experience has helped me to grow, and has added to my circle
of people i know and trust. i started at pfizer as a pharmaceutical sales repre-
sentative, and was one of the first female sales representatives in our industry
in Japan. i had to overcome many obstacles as a pioneer in the field. however,
i learned to work spontaneously: planning my work, executing it, and taking
responsibility for the results. i also learned about the importance of interpersonal
relationships and the dynamics of teamwork. With success in sales, i was put in
charge of pharmaceutical products. i learned to enjoy immersing myself fully
in my work. after honing my skills and being evaluated by those around me, i
became confident in my ability. My third job was product marketing team leader.
here, being an outstanding individual contributor was not enough. Great team-
work was also necessary. i learned to communicate about overall strategy, and
engage team members in ways to motivate them to execute on that strategy. i
also learned that achievements gained as a team bring more satisfaction than
those gained individually.
Good communication is difficult but essential; it sets leaders apart. some
people have high-level skills, but do not emerge as leaders, because they fall
short in communicating with others. a leader has to listen to, and encourage, ideas;
be firm when necessary; be generous in conveying gratitude and acknowledging
contributions; and be open to revealing one’s true thoughts without hiding behind
the armor we often take to work.
i have learned something from just about everyone i’ve worked with. i am
thankful to those who have taken the time to teach me, and i demonstrate my
gratitude by teaching others and giving them my support.
“Good communication is difficult but
essential; it sets leaders apart.”
TITLE: Vice President, Marketing,
Pfizer Japan inc
EDUCATION: Bachelor of Pharmacy,
Tokyo University of Science
FIRST JOB: Pharmaceutical Sales
Representative, Pfizer Japan
WHAT I’M READING: Emotional
Intelligence, by Daniel Goleman
MY PHILOSOPHY: The opposite of
success is not failure. it’s to do nothing.
Be positive, rather than adequate or
not adequate.
FAMILY: Husband; two cats.
INTERESTS: Camping, swimming.
FAVORITE CHARITY: World Vision, and
their child sponsorship program
COMPANY: Pfizer inc
HEADQUARTERS: new York City
WEB SITE: www.pfizer.com
BUSINESS: Healthcare.
ANNUAL REVENUES: $48.3 billion
EMPLOYEES: Approximately 82,000
Pfzer Inc
Chizuru Kiyomura
women worth watching in 2010
76 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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after spending the past 25 years working at Ford, i have moved from being
an analyst to my current executive position, managing employees around the
world. The journey has had several defining moments—challenges i could not
have imagined—but most importantly, personal and professional growth that i
do not take for granted. Through the years, communication and relationships
have been essential to my success.
starting as an individual contributor working through, and with, others, to
leading an organization of 3500+, i have learned the value of honest commu-
nication. communicating is the hardest and most important thing we do. an
honest answer is the best response, even if that answer is “i don’t know”. Tough
times in the automotive industry have tested us, and open communication has
been key in moving forward with deliberation and respect. often there are hard
choices, stretch deadlines, and difficult trade-offs—as leaders, we can act decisively
and swiftly, utilizing open communications. Whether news is good, bad, or
indifferent, people want to know what is happening—and that eliminates the
fear of the unknown.
Being part of a global team has highlighted the importance of communication.
By traveling and listening, i have recognized cultural differences and seen things
from perspectives i would have never imagined. i continue to learn more each day.
For me, relationship building is the most productive and personally satisfying
aspect of success. i have found that entering relationships without preconceived
ideas works best. over time, people show you their capabilities, motivations,
and who they really are. people never cease to amaze me with their dedication
and abilities. picturing yourself in the other person’s role is the start of building
a strong relationship. There is nothing more satisfying than working to achieve
common goals.
success has not been a one-woman feat; in fact, just the opposite. i often tell
my team that “an assist is as good as a goal.” This is very true in my own life. i
would not have gotten where i am today without the support of my professional
team of employees, peers, bosses, and mentors, and my personal team of family and
friends. The saying that “it takes a village” has certainly been true for me—a
professional village at work; and a village of family, friends, and neighbors that
help me make the complex fabric of “work-life integration” work.
“…relationship building is the most
productive and personally satisfying
aspect of success.”
TITLE: Director, Global iT Operations
EDUCATION: BBA, Stephen Ross School
of Business, University of Michigan
FIRST JOB: Marketing representative for
Ameritech on the Ford Motor Account
WHAT I’M READING: Murder Inside the
Beltway, by Margaret Truman; Grown Up
Digital, by Don Tapscott
MY PHILOSOPHY: Most people can do
most anything; people always exceed
your expectations.
FAMILY: Husband, Scott; son, Joe, 20.
INTERESTS: Running, bikram yoga,
reading, travel, boating.
FAVORITE CHARITIES: Michigan Council
for Women in Technology Foundation;
The American Lung Association
COMPANY: Ford Motor Company
HEADQUARTERS: Dearborn, Michigan
WEB SITE: www.ford.com
BUSINESS: Automotive.
ANNUAL REVENUES: $139.3 billion
EMPLOYEES: 213,000
Ford Motor Company
Marcy S. Klevorn
women worth watching in 2010
women worth watching in 2010
78 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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Financial markets are said to be merciless, overwhelmingly male-dominated places.
When i was young, they didn’t figure anywhere in my career plans. instead, i was
drawn to my first love: english and american literature.
Yet, i don’t for a minute regret choosing to study european and international
law. For me, law was the discipline that first opened the doors to the stock
market, and then gave me the keys. and i have really enjoyed working in financial
markets, an exciting and stimulating work environment. law and regulatory systems
have always helped me find solutions that can reconcile diverse—even opposing—
interests, and thus meet the challenges of modern business.
a young woman starting a career in finance needs lots of patience, a great deal
of energy, plus a little selflessness and flexibility. combining motherhood with an
executive position in a financial company has always been a constant challenge, as
anyone who’s faced the following dilemma will understand: it’s 8:00 a.m., your child
is coming down with chicken pox, and you’ve got a make-or-break meeting at the
Ministry of Finance. But all women are born with a talent for finding solutions to
exceptionally complex problems!
For me, that meant finding solutions when i helped the business teams
coordinate the move from floor trading to electronic trading at Matif, France’s
former international futures market. The transition was inevitable but it triggered a
wave of disputes and tense negotiations.
and i found solutions when i helped build the stock exchange of the 21st
century, following the merger of euronext (the amsterdam, Brussels, lisbon, and
paris stock exchanges; and the liffe futures exchange in london), with the new
York stock exchange in 2007 to create nYse euronext—by developing a regulatory
framework and governance principles. nYse euronext was the first transatlan-
tic exchange, and posed a unique set of challenges as we merged a u.s. regulated
exchange with several european-regulated exchanges.
Today i work on european regulatory issues, and it’s also an honor for me to
head our group’s Global Diversity initiative. This nourishes the unique social
fabric of a stock exchange that is both local, through the traditions of our member
exchanges in their home countries, and completely global, as today’s financial world
is so interconnected.
nYse euronext has always valued diversity, viewing our multicultural
employees as an invaluable resource and encouraging individual initiatives—
including those of women—as part of our overall strategy. That philosophy has
contributed enormously to my success.
“A young woman starting a career in
finance needs lots of patience…”
TITLE: General Counsel Europe
EDUCATION: BA, English Literature
and Civilization, University of English,
Paris iV, Sorbonne; Bachelor’s degree,
international Public Law; and Master’s
degree, international and European Law,
University of Law, Paris Xi, Sceaux
FIRST JOB: in-house Legal Counsel at
French Bank, Credit national
WHAT I’M READING: Everything—
novels, adventures, essays
MY PHILOSOPHY: On the other side of
the clouds, there is always sky.
FAMILY: Married; one son, 15.
INTERESTS: Sports; tennis, skiing.
FAVORITE CHARITY: UniCEF
COMPANY: nYSE Euronext
HEADQUARTERS: new York City
WEB SITE: www.nyx.com
BUSINESS: Financial markets and
trading technologies.
ANNUAL REVENUES: $4.474 billion U.S.
(2008)
EMPLOYEES: 3,500 (as of June 30, 2009)
NYSE Euronext
Catherine Langlais
women worth watching in 2010
NYSE EURONEXT CELEBRATES
THE MANY WOMEN WHO THROUGH
INNOVATION, COLLABORATION & LEADERSHIP
POWER THE EXCHANGING WORLD
women worth watching in 2010
80 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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as a consulting professional services organization, Deloitte consulting relies on
its practitioners’ capabilities and talents. For Deloitte consulting to be successful
in professional services, its role models must strive for a standard of excellence.
each and every day i ask myself, “am i bringing my personal best?” For me
this means focusing on developing our people—which includes helping them
understand the business of consulting and the attributes of a successful consultant,
as well as their clients’ business challenges, and empowering them to be their best.
i am working to build Deloitte consulting’s organizational strength through
the cultivation of individual and diverse perspectives. For our practice to continue
to thrive, it is more important than ever for us to place an increased emphasis
on the human component. i am leading the efforts at Deloitte consulting to raise
the level of consciousness regarding the changing face of our world and workforce.
our people strategy at Deloitte consulting will focus on the changing perspective
of both our clients and our practitioners.
i believe success is based on a combination of attributes and actions: a passion
for learning, a focus on results, the ability to influence others, and a vision.
What does success mean for our people? it means accomplishing what they
set out to do—that’s what we all strive for. it also means walking away satisfied
with the services they have provided to the client, and making sure the client is
satisfied with the results.
however, success is not just about providing services; it’s also about growing
personally and professionally. i want to empower our people to walk away
from their projects as better consultants—with improved technical capabilities
and advisory skills, increased understanding of the subject matter, and stronger
client relationships.
To what do i credit my own personal success? i have always had role models
who saw something in me that was worth taking a risk and making an investment. i
have also sought highly visible and complex client challenges, and i have always
surrounded myself with good people whom i can both rely on and learn from.
in addition, i invest heavily in my relationships. it’s just as important for me
to help others achieve their success as it is for them to play an integral role in
helping me achieve my goals; it’s mutually beneficial and is the foundation of a
lasting relationship.
“I want to empower our people
to walk away from their projects as
better consultants…”
TITLE: Principal
EDUCATION: BSME, Boston University;
MBA, northeastern University
FIRST JOB: Manufacturing software
developer for Digital Equipment Corporation
WHAT I’M READING: Einstein: His Life
and Universe, by Walter isaacson;
The Irregulars: Roald Dahl and the British
Spy Ring in Wartime Washington, by
Jennet Conant
MY PHILOSOPHY: Live your life fully and
in the moment. You can’t change your
destiny, but choices you make today have
a bearing on the future.
FAMILY: Two daughters, Kyra and Aisha,
and a precocious Scottish Terrier, isa.
INTERESTS: My children. i also enjoy
anything water-related, including sailing,
fishing, swimming, and scuba diving.
FAVORITE CHARITY: CARiE—Center
for the Advocacy, Rights and interest of
the Elderly
COMPANY: Deloitte Consulting LLP
HEADQUARTERS: new York City
WEB SITE: www.deloitte.com
BUSINESS: A leading global professional
services organization that provides
consulting services in the areas of tech-
nology, strategy & operations, and human
capital to clients across all industries.
EMPLOYEES: 37,382
Deloitte Consulting LLP
Antoinette (Tonie) Leatherberry
women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 81
CYAN MAGENTA YELLOW BLACK
5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100
(DO NOT PRINT DOTTED LINE OR BELOW )
Job #: MSFT-3461 Job Name: MSFT3461_Hogan Print DJ.indd
Description: Kathleen Hogan - 8th Annual Women Worth Watching
Client: Microsoft
Traffic/Production: Rachelle Sifuentes / Cynthia Hunter
Size: Trim: 8.5” x 11” Live: 7.5” x10”; Bleed: 8.75” x 11.25”
Date: 08/19/09
(713)877-8777
APPROVED DATE TIME
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Staying in touch with 700 million customers, one at a time.
Optimizing service and support; maximizing the return on investment; creating long-term relationships – when it comes
to customer satisfaction, Kathleen Hogan has set the standard, time and time again. Under Kathleen’s leadership, her
17,000-person team has been instrumental in empowering individuals and businesses in more than 80 countries to meet
their objectives through Microsoft products and services.
Congratulations, Kathleen, for being one of Profiles in Diversity Journal’s “Women Worth Watching in 2010.”
Kathleen T. Hogan, Corporate Vice President
Microsoft Worldwide Services
www.youatmicrosoft.com
women worth watching in 2010
82 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
anyone looking at my resume and seeing that my undergraduate degree is in
Music, applied voice from the Boston conservatory of Music, can be forgiven
for scratching their head and wondering how—or why—i made banking my
career. in fact, my passion for music theory manifests itself in other forms
of “theory,” such as math and accounting. so although i had no interest in a
career, and only applied for a teller position so i wouldn’t have to wear a “fast-
food uniform” again, i unintentionally found my passion, and from day one
wanted to learn more and more about banking. i believe there are skills that i
have learned from the disciplines of music theory, practice, and performance
that i use every day as a banker and as a leader—the least of which is sometimes
breaking into song on conference calls!
certainly, there are many important aspects to leadership, but one leadership
accountability that is especially important to me is mentoring. a leader is only as
successful as her team, and in addition to managing and motivating teammates, it
is vitally important to help them learn, grow, and progress in their careers.
Mentoring is a critical driver to increase diversity in the workplace. it plays
a valuable role in the development of minorities and women for leadership
positions, both of whom are seldom included in the “informal mentoring” that
happens more naturally among white males. Mentoring can open doors, and
provide access and visibility that otherwise might take years for a diverse leader
to achieve without an advocate in their corner. in addition, mentoring plays an
important role in keeping diverse talent engaged and connected to a company
and usually leads to a faster, more sustainable progression for the protégé.
certainly, the number of women in the workplace has increased, but we con-
tinue to be under-represented in leadership positions. The proverbial glass ceiling is
even harder to crack for people of color, so mentoring is an opportunity to address
the dilemma of increasing the representation of women and people of color in
senior leadership roles.
Mentoring is actually a two-way street and is mutually rewarding for both
parties. it is a gratifying experience for the leader both personally and profes-
sionally. along with helping someone else, i have learned new perspectives and
ways of thinking by mentoring others, in addition to gaining a sense of personal
satisfaction by helping someone else with their career development. as i think
back through my twenty-five-year career in banking, the accomplishments i am
most proud of are the ones achieved by the people i have mentored. To think that
i have, in some way, played a part in their success—there is no greater reward.
“Mentoring is actually a two-way street
and is mutually rewarding for both parties.”
TITLE: Regional President, Wells Fargo
northeast Community Bank (nJ, nY, CT)
EDUCATION: BM, Applied Voice, Boston
Conservatory of Music
FIRST JOB: Teller, First national State
Bank, a predecessor company of
Wachovia/Wells Fargo Bank
WHAT I’M READING: A Mercy,
by Toni Morrison
MY PHILOSOPHY: i believe you should
never let anyone set a goal for you that is
higher than the ones you set for yourself.
Great leaders don’t just set the bar
high; they see the “bar” as an arbitrary
measurement that sets arbitrary limits.
Regardless of your interests, passions or
line of work, the only limits are the ones
you set for yourself!
FAMILY: Happily single, four godchildren,
two loving parents and awesome friendships.
INTERESTS: Choir director, singer,
songwriter, poet, playwright.
FAVORITE CHARITY: Susan G. Komen
for the Cure
COMPANY: Wells Fargo & Company
HEADQUARTERS: San Francisco,
California
WEB SITE: www.wellsfargo.com
BUSINESS: Wells Fargo & Company is a
diversified financial services company
with $1.3 trillion in assets, providing
banking, insurance, investments,
mortgage and consumer finance through
more than 11,000 stores, over 12,000
ATMs and the internet across north
America and internationally.
ANNUAL REVENUES: $42.23 billion
(2008)
EMPLOYEES: 286,000
Wells Fargo & Company
Michelle Y. Lee
women worth watching in 2010
© 2009 wacho.|a 8ank N.A. A|| r|çhts reser.ed. 0931T1
Congratulations to our very own Michelle Lee. We honor your
commitment to diversity and our community.
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starts w|th
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an effort
A standing ovation
Michelle Lee
Northeast Regional President,
Community Banking
093171_WWW _ad_wach_1.indd 1 8/18/09 1:44 PM
women worth watching in 2010
84 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When i graduated from law school in 1977, i never dreamed my professional life
would be so varied and so rewarding. i began my career as a legal aid attorney for
legal services of upper east Tennessee, working to provide legal services to those
who need help but cannot afford it. My next job opportunity—working as a
law clerk for Judge h. emory Widener, Jr., united states court of appeals for
the Fourth circuit—opened the door for where i am today. Judge Widener was
a mentor who taught and practiced standing firm in support of your values and
beliefs, doing the right thing, and always looking at the big picture. he suggested
i consider working in the legal department of eastman chemical company
because he liked the people who worked there. i applied and have been happily
employed at eastman for the last 22 years.
When asked what i have learned throughout my career in both the public and
private sector that i share when mentoring to others, i provide the following:
•Dotherightthingbecauseit’stherightthingtodo,notbecausesomeone
is watching.
•Likewhatyoudoatworkandlikethepeopleyouworkwith.AtEastman,
i’ve been very fortunate to be part of a team of extraordinarily talented and
caring people working together toward a common goal. Judge Widener had
it right years ago when he said he liked the people who worked at eastman.
•Knowyourselfandbeyourself.Begenuine.Decidewhoyouareandwhat
you need, desire, and dream of, rather than what others expect you to need
or desire. Know what you do well and what you don’t do well; take advan-
tage of the former and find help for the latter.
•Beproactive—don’twaitforopportunitytoknock.Seekitout—volunteer
for assignments. Broaden your horizons.
•Bepatientandlearnfromopportunitiesthatdonotcomeyourway.Figure
out what you were lacking and focus on filling the gap.
•Activelyseekandvaluethefeedbackyouget.Hearwhatsomeoneissaying,
and receive it as a gift that was very hard for the other person to give.
•Rememberit’snotaboutyou—it’saboutus!
•Enjoytoday—tomorrowwilltakecareofitself.
it all comes down to enjoying what you do at work, and helping others do
the same.
“It all comes down to
enjoying what you do at work and
helping others do the same.”
TITLE: Senior Vice President,
Chief Legal Officer & Corporate Secretary
EDUCATION: BS, Political Science and
History, East Tennessee State University;
JD, University of Tennessee, Knoxville;
completed the Advanced Management
Program at Harvard Business School
FIRST JOB: Waiting tables at Pizza Hut
WHAT I’M READING: American Lion:
Andrew Jackson in the White House, by
Jon Meacham; First Family, by David
Baldacci; Pride and Prejudice, by
Jane Austen
MY PHILOSOPHY: Work hard. See
the big picture and don’t take yourself
too seriously.
FAMILY: Husband, Tony; two children:
Patrick and Katherine.
INTERESTS: Swimming, boating,
reading, yoga.
FAVORITE CHARITY: United Way
COMPANY: Eastman Chemical Company
HEADQUARTERS: Kingsport, Tennessee
WEB SITE: www.eastman.com
BUSINESS: Manufacturer of chemicals,
fibers, and plastics.
ANNUAL REVENUES: $6.7 billion in
2008
EMPLOYEES: 10,000 worldwide
Eastman Chemical Company
Theresa K. Lee
women worth watching in 2010
Diversity is about making the most of
our differences and similarities.
At Eastman, we are creating a culture that
enhances the capabilities of all employees.
It’s our mix of differences and similarities
that enrich our ability to generate innovative
ideas and deliver practical solutions.
The sense of empowerment
The drive for excellence
The opportunity to emerge
© Eastman Chemical Company 2009
Eastman Chemical Company is an Equal Opportunity/Affirmative Action Employer. www.eastman.com
women worth watching in 2010
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Being where i am today was not part of a well-thought-out plan. My career choice
was the result of happenstance, but much of the success i have had results from
great mentoring relationships that encouraged me to stretch professionally.
i went to a high school that focused on steering minorities to careers in science
and engineering. i was encouraged to become an engineer because of my aptitude
for math. My high school counselor (one of my first mentors) could not have
been more thrilled that i chose to major in electrical engineering.
as a college junior, i had some reservations about an engineering career. at
the encouragement of some graduating classmates (i.e., between class chatter
in the student lounge), i decided to forego the traditional list of engineering
recruiters and instead took a job as a patent examiner with the u.s. patent and
Trademark office. The patent office was a great place for a freshly minted engi-
neering graduate to work. i teamed with a senior examiner who was assigned to
show me the ropes. not only did he teach me the job, but he also helped me to
understand the value of the mentoring relationship and its importance to job
success. For a junior employee, i was good at my job.
i realized that the patent office was the breeding ground for patent lawyers, and
i decided, “i can do that.” i left the patent office after a little more than a year to
attend law school full-time to pursue a career as an intellectual property lawyer.
in a profession where minorities and women are woefully underrepresented,
i have had the privilege of having many great mentors—most of whom did not
look like me. While i may not have been their traditional pick for a protégée,
my enthusiasm, willingness to listen, and generally upbeat attitude went a long
way to bridging the gap and making the relationship work. i benefited (and
continued to benefit) tremendously from the advice, direction, and opportunity
that those relationships provided. i would encourage everyone to find someone
who has achieved what you want, and ask that person for help.
as i move through this phase of my career and look forward to the next, i
continue to seek out those who can provide guidance and encouragement so
that my success in my “coincidental” career will be not be left to chance.
“I would encourage everyone to find
someone who has achieved what you
want and ask that person for help.”
TITLE: Vice President,
Deputy General Counsel
EDUCATION: BS, Electrical Engineering,
University of Maryland;
JD, George Washington University
FIRST JOB: Cashier at McDonald’s
WHAT I’M READING: Color Me Butterfly,
by L.Y. Marlow; Basic Black: The Essential
Guide for Getting Ahead at Work (and in
Life), by Cathie Black
MY PHILOSOPHY: Get involved! You
learn so much by taking on new tasks in
your professional and personal life.
FAMILY: Husband, Howard; son H.B., 6.
INTERESTS: Reading, walking, traveling
with my family.
FAVORITE CHARITY: Alpha Kappa Alpha
Educational Advancement Foundation
COMPANY: Terex Corporation
HEADQUARTERS: Westport, Connecticut
WEB SITE: www.terex.com
BUSINESS: Manufacturer of equipment
for use in various industries, including the
construction, infrastructure, quarrying,
surface mining, shipping, transportation,
refining, and utility industries.
ANNUAL REVENUES: $9.9 billion
EMPLOYEES: 20,000
Terex Corporation
Bonita Lewis Bell
women worth watching in 2010
Who you are shapes who we are.
We believe in the power of the human network.
And we believe it starts with you.
www.cisco.com/go/diversity
Sade
Sade was recently named
Diversity and Inclusion lead for
Global Supply Management
Chain. In this role she’ll not only
help foster a more inclusive
work environment — she’ll help
make Cisco a stronger
company inside and out.
Socially Minded Process
Quality Engineer San Jose,
California, USA
women worth watching in 2010
88 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
as the third child in a family of seven children, responsibility was placed on us
older children to help care for our younger siblings. as a result, at an early age,
i developed crucial organization, collaboration, negotiation, decision-making,
and delegation skills, and sought out challenging and exciting tasks at home
and school. My parents had no formal education beyond high school, but they
fervently believed a college education was critical to their children’s future. They
encouraged us to dream big and work hard. it is from these experiences that i
formed my strong belief that one never stops learning.
Today, i am fortunate to work in an environment where i interact with some
of the best engineers and leaders in our industry. They help create an environment
where continued learning is promoted and valued. During the early years of
my career, we didn’t have a formal mentoring program; however, my supervisor
encouraged me to take on new and exciting challenges. These challenges culti-
vated and strengthened my areas of technical expertise, my leadership abilities
and my knowledge of the business environment.
one of my greatest career accomplishments was getting promoted to my
current position—senior vice president of engineering and Technology. in this
role, i report to our chairman, president, and ceo clay Jones, and serve as the
voice of our engineering workforce. after accepting the position, i soon realized that
this job would require much more public speaking than i had done in the past.
To overcome this new challenge, clay served as my mentor to provide guidance
and feedback.
as i have taken these increasing levels of responsibilities at Rockwell collins,
my biggest concern has been maintaining the right level of work-family balance.
one important lesson i learned is that there will be times when work requires
more of my attention, and i need to give it that priority. But there also are times
when my family requires more attention. With the right level of planning,
prioritization, and family support, i am able to find that balance.
if you aspire to be a leader, my advice is to establish your reputation as
someone who can make things happen, take on challenging assignments that
stretch you beyond your comfort zone, and deliver results that go beyond expec-
tations. seek out strong mentors who have walked that path before to accelerate
your learning curve.
“If you aspire to be a leader...take on
challenging assignments that
stretch you beyond your comfort zone…”
TITLE: Senior Vice President,
Engineering & Technology
EDUCATION: BS, Physics and
Mathematics, University of Guyana;
MS, Physics, University of Windsor
FIRST JOB: Teaching Assistant,
Mathematics, University of Windsor
WHAT I’M READING: The Innovator’s
Dilemma, by Clayton M. Christensen;
Pursuit of Happyness, by Chris Gardner
MY PHILOSOPHY: Stay true to the
core values that were instilled as a child.
Remember there is always tomorrow to
complete what you did not finish today.
Look for the positives in life and in
situations; do not dwell on the negatives.
Learn from your mistakes. Do not ask
someone to do something that you would
not want to do yourself.
FAMILY: Husband and two sons
INTERESTS: Reading, cooking and
travel abroad.
FAVORITE CHARITY: American
Diabetes Foundation
COMPANY: Rockwell Collins
HEADQUARTERS: Cedar Rapids, iowa
WEB SITE: www.rockwellcollins.com
BUSINESS: Aerospace and defense.
ANNUAL REVENUES: $4.7 billion
EMPLOYEES: nearly 20,000
Rockwell Collins
Nan Mattai
women worth watching in 2010
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U
“Unto whom much is given, much is required” applies as much to my mentoring
approach as it does to my overall life philosophy. how appropriate then that my
first mentor and role model was my mother—although i didn’t realize it at the time.
she was the ceo of our family of 18 children, 16 of whom went to college. she
made us “high-performing” individuals through her nurturing, prayers, and quiet
guidance, teaching us that we could accomplish anything to which we set our minds.
Giving back—sharing our time, talent and treasure—was another key part of
Mom’s mantra to us kids. My mother was a foster parent and taught us how to
truly give of ourselves.
My first “traditional” mentor had a strikingly similar approach. While
recruiting me to join General Mills from stanford Graduate school of Business,
ann Fudge told me she’d be my mentor and “teach me everything i needed to
succeed” if i in turn would do the same for others.
i was so blessed to have someone like ann in my life at that time. i was 26
years old and fresh out of a business school; i didn’t know the first thing about
the corporate world. With the exception of two brothers with lengthy careers
with iBM, most of my family had pursued careers in social services or teaching.
i didn’t even know what a mentor was or how valuable that opportunity was—
but i was smart enough to accept the offer.
From teaching me how to present myself to helping me navigate my career
opportunities, ann taught me what it takes to be successful in my career and
in life. a good mentor will give you input you may not want to hear, but abso-
lutely need to hear—and ann did that. her impact has been profound, and i
am fortunate to still have ann in my life.
in return, i began to mentor others after i had 10 years of a professional
career under my belt. over the years, i’ve had the honor and privilege to mentor
many individuals, and these experiences continue to enrich my life. When peo-
ple ask me how i can be a good mentor with my busy schedule, i remind them
that giving someone 15 quality minutes—time during which you truly listen to
them—can be extremely valuable; i make an effort to give people my undivided
attention when we’re together (a skill i learned from my mother!).
i look forward to years of sharing with others what i’ve learned from the
wonderful people in my life, knowing that every experience will teach me some-
thing new as well.
“A good mentor will give you input you may not
want to hear, but absolutely need to hear…”
women worth watching in 2010
90 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
TITLE: Chief Marketing Officer
EDUCATION: BS, Carnegie Mellon
University; MBA, Stanford Graduate
School of Business
FIRST JOB: Quality assurance engineer
at the Packard Electric Division of
General Motors
WHAT I’M READING: Expect to Win, by
Carla Harris
MY PHILOSOPHY: Relayed by my
mother and three-pronged:
1. Where there is a will, there is a way;
2. When the Lord closes a door, He opens
a window; and,
3. “Unto whom much is given, much is
required.” Luke 12:48
FAMILY: Husband, Bruce, married
10 years; twin daughters, Sydney and
Simone; and son, Seth.
INTERESTS: My family, musical theatre,
piano, singing, sailing, horses, travel,
the outdoors.
FAVORITE CHARITIES: Figure Skating
in Harlem; West Michigan Center for
Arts & Technology
COMPANY: Amway
HEADQUARTERS: Ada, Michigan
WEB SITE: www.amway.com
BUSINESS: Amway develops,
manufactures, markets, and sells (through
independent business owners) high-quality
health, beauty, and homecare products
that help people live better lives.
ANNUAL REVENUES: $8.2 billion
EMPLOYEES: 15,000
Amway
Candace Matthews
HOME
BE AUT Y
NUTRI TI ON
YOUR BUSI NESS
Candace Matthews, Amway Chief Marketing Officer in
Global Marketing, is one such leader. Candace focuses
on building and strengthening relationships. And she
provides the vision and direction for Amway’s Global
Marketing team. As a result, together they create positive
change. Her philosophy on mentoring and developing
top talent is a belief shared by our entire company. A
company that has 15,000 employees who support more
than three million distributors who sell nutrition, beauty
and homecare products. Products that, for 50 years and
counting, have made people’s lives better. Like Candace,
Amway employees have discovered the meaning of
personal success. Which inspires countless others.
Every day.
For more information on Amway career
opportunities, visit amway.com
WE’RE AN INDUSTRY
LEADER THAT DEVELOPS
AND INSPIRES LEADERS.
M9AMW014_m13_Candace.indd 1 9/8/09 5:14:24 PM
women worth watching in 2010
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I
i have been incredibly fortunate to work for a great company where i have
built a very successful career. at the age of 19, i started as a customer service
representative at Graybar, and 29 years later, i am a senior vice president and a
member of the company’s Board of Directors. That kind of career path really
speaks to Graybar’s culture, and more importantly, to its core values of integrity,
employee ownership, long-term view, and customer focus.
My career path has also allowed me to learn Graybar’s business from the
bottom up, and has given me the opportunity to benefit from the wisdom and
experience of others. Most of this mentoring has been informal; however, it has
been an essential part of my career growth.
at this point in my career and in my life, i recognize more than ever the
importance of investing in the development of others. i’m proud of the things
i’ve accomplished, but i want to be remembered as someone who made a positive
impact on others, both personally and professionally. i want to help the next
generation succeed, not only for their personal benefit, but also for the benefit
of the organization, and the communities where we all live and work.
as an example, i recently led the effort to start a women’s networking group
at Graybar called WinGs, which stands for “Women influencing Graybar’s
success.” in an industry that is predominately male, i am excited about the
possibilities for this group. as it grows and develops, it will connect women
with one another and provide mentoring opportunities to help women be
successful in our company and our industry.
i try to maintain a healthy perspective on my career, and to remember that
the best way i can have a long-term impact is by taking a personal interest in
the success of others.
“…the best way I can have
a long-term impact is by taking a personal
interest in the success of others.”
TITLE: Senior Vice President, Sales &
Marketing, Comm/Data
EDUCATION: AA, Telecommunications
Engineering; Bachelor’s degree, Applied
Behavioral Sciences; Master’s degree,
Business Administration
FIRST JOB: Customer Service
Representative
WHAT I’M READING: The Unthinkable:
Who Survives When Disaster Strikes—and
Why, by Amanda Ripley
MY PHILOSOPHY: Earn trust through
integrity, build a strong team, and expect
only the best from yourself and those
around you.
FAMILY: Married, and mother of two
grown daughters.
INTERESTS: Taekwondo,
cooking, reading.
FAVORITE CHARITY: Variety St. Louis
(serving on the Board, and supporting its
work with disabled children in the
St. Louis region)
COMPANY: Graybar Electric Co., inc.
HEADQUARTERS: Clayton, Missouri
WEB SITE: www.graybar.com
BUSINESS: Wholesale distribution.
ANNUAL REVENUES: $5.4 billion (2008)
EMPLOYEES: 8,000
Graybar Electric Co., Inc.
Kathleen M. Mazzarella
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 93
I
i believe the key to success in business (and in life) is to be personally courageous
in whatever you do. conquering small challenges can add up to big rewards.
Throughout my life and career i have taken on personal challenges that have
resulted in personal, as well as professional, satisfaction. one such example is public
speaking. When i began work at Freddie Mac, i feared public speaking, but it was a
personal goal to become a polished speaker—and i also felt it was essential to being
a recognized leader. so i joined a Toastmasters group at work to help me conquer
my fear, and i now love to speak in front of large audiences.
When i began my career, i didn’t necessarily set out to be an officer of a Fortune
500 company, but through setting personal goals, not being afraid to take on risks,
and constantly challenging myself, my career soared. Today, i lead Freddie Mac’s
Relief Refinance
sM
Mortgage initiative, a critical part of president obama’s new
Making Home Affordable plan that will help millions of families across the country
keep their homes. i can honestly say i love what i do, because i feel that i am
making a real difference in the lives of others.
having spent more than 20 years at Freddie Mac, and several more honing my
business and project management skills, i offer others looking to achieve professional
(and personal) success these five key strategies:
1. celebrate the small things because they can all add up to big rewards. instead
of setting goals like “i want to be a vice president in 2 years,” set goals to
achieve critical milestones that can help you get there, such as creating a
network of mentors that will provide closer insight into your desired job.
2. Find yourself as part of the solution—not the problem. oftentimes people
complain about their job or a specific task. Be realistic about the situation and
look for resolution.
3. You don’t have to go it alone. Developing meaningful relationships and
important networks are key to building a successful career.
4. ask for help and accept the advice of others around you. i have grown
more successful in my career because of the advice i have sought from my
colleagues and staff. They are some of my greatest mentors.
5. Be confident. While it’s important to rely on others, always believe in yourself
and your abilities. Recognize that you can find personal courage and push
through any challenge.
“…I love what I do, because I feel
that I am making a real difference
in the lives of others.”
TITLE: Vice President, Offerings
Management, Single Family Sourcing
EDUCATION: BS, Economics,
George Mason University
FIRST JOB: Computer programmer
with EDS Consulting
WHAT I’M READING: American Wife,
by Curtis Sittenfeld
MY PHILOSOPHY: Find ways to be
personally courageous.
FAMILY: Husband and daughter.
INTERESTS: Reading,
community outreach.
FAVORITE CHARITY: HomeStretch;
local women’s homeless shelters
COMPANY: Freddie Mac
HEADQUARTERS: McLean, Virginia
WEB SITE: www.freddiemac.com
BUSINESS: Mortgage finance.
ANNUAL REVENUES: Full year 2008
revenue was ($22 billion)
EMPLOYEES: Approximately 5,000
Freddie Mac
Tricia J. McClung
women worth watching in 2010
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Growing up in a large military family, i learned the importance of teamwork,
strong relationships, independence, and hard work. as an adult, i moved thousands
of miles away from my family, striking out into the unknown to pursue my education
and career. Throughout my life’s journey thus far, i’ve met countless people and
have learned many things that have helped shape me into who i am today.
one of the most important things i’ve learned is to take responsibility for
my own life. You can’t wait for someone to hand you something; if you do, you
might not like what is being offered. Taking responsibility, understanding the
options, and making the best of each situation has made me a stronger person
today. author Deanna Beisser captured it when she said, “success is being who
you are, and feeling proud of yourself for every task and challenge that you face
and conquer along the way.”
in life’s classroom, we learn the most from our failures and near-failures. To
grow and become successful, we must understand what works and what does
not work. i’ve learned from my mistakes and realized that sometimes you just
have to get off the bus and go in a different direction. albert einstein said it
best: “insanity is doing the same thing over and over again, and expecting
different results.”
i’ve learned that good relationships truly matter. The partners i work with
are people—not a company, not a letter, not a voice over the phone. What makes
me happy and proud is knowing that i have succeeded honestly, positively, and
with integrity. i’ve learned to grow through my relationships, and give back by
sharing skills and knowledge with the next generation of leaders. indira Gandhi
observed, “i suppose that leadership at one time meant muscles; but today it
means getting along with people.”
career-wise, i dreamed of curing cancer, healing children, and traveling
into space, which is not exactly where i have landed. however, with no regrets,
i know that i’ve made a positive difference in people’s lives, as a scientist, as
a mentor, and as a leader. The Bausch & lomb vision, perfecting vision and
enhancing life, resonates with me and my career in health care. elbert hubbard
summed it up: “all success consists in this: you are doing something for some-
body—benefitting humanity—and the feeling of success comes from the
consciousness of this.”
“To grow and become successful,
we must understand what works and
what does not work.”
TITLE: Vice President, Global
Regulatory Affairs
EDUCATION: BS, Biology/Chemistry,
Washington College, Chestertown,
Maryland; pursuing Executive JD, Concord
Law School, Los Angeles, California
FIRST JOB: Childcare center
WHAT I’M READING: Law books
MY PHILOSOPHY: Make a positive
difference in people’s lives.
FAMILY: Steve, husband for 24 years;
daughter, Michelle; son, Chris.
INTERESTS: Scuba diving, hiking,
wine tasting.
FAVORITE CHARITY: Susan G. Komen
for the Cure
COMPANY: Bausch & Lomb,
incorporated
HEADQUARTERS: Rochester, new York
WEB SITE: www.bausch.com
BUSINESS: Ophthalmic.
EMPLOYEES: Approximately 10,000
Bausch & Lomb, Incorporated
Denise McEachern
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 95
H
having been raised on a farm in southern Minnesota, i was taught from an
early age that, to be successful in life, i had to work hard, always do my best no
matter the task, and be honest when dealing with others. so it stood to reason
that if i followed those same principles at work, i believed, i would be successful
no matter the career path i chose.
While i still believe in the intrinsic value of those attributes, and try to follow
them daily, i’ve since come to realize that there were a few more key ingredients in
my personal recipe for career success.
The first is opportunity. experience has shown me that you must actively
seek opportunities to make an impact in an organization if you want to advance
your career. Those opportunities may not always be obvious, or even glamorous,
and may involve some risk, but every opportunity should be weighed against your
long-term career goals. For example, you must be willing to change roles within
a company, or even change companies, if the business objectives no longer match
your long-term goals. how you choose to handle each opportunity will ultimately
define how successful you are along your own career path.
The second ingredient is mentoring. look for ways to be actively mentored
through relationships with your peers, as well as passing on lessons learned by
mentoring others. i have been part of a women’s peer networking group for over
12 years now, and have benefited in many ways. i’ve evaluated my different career
choices. i’ve developed life-long friends with many women, and helped numerous
others during my career. Mentoring others is the best way i know to follow a pay-
it-forward mentality so that others can learn from my thoughts and experiences
gained over the life of my career.
The third and final ingredient for career success is passion. i truly believe
you must find your passion in life and make that part of your career. My diverse back-
ground includes everything from positions as a computer programmer, to a market-
ing manager in packaged foods, to a global marketing leader, to a general manager
for a vehicle-care business. at first glance, not a traditional career ladder. however,
they all have one thing in common—these opportunities allowed me to play to my
strengths and passion. in each role, i was able to evaluate complex business chal-
lenges, focus on developing long-term business strategies, and motivate a talented
and diverse team to help make the business successful.
“…you must actively seek opportunities
to make an impact in an organization
if you want to advance your career.”
TITLE: VP, General Manager,
Vehicle Care Division
EDUCATION: BS, Quantitative Methods
& information Systems (minor in
Computer Science), St. Cloud State
University; MBA, University of Minnesota
Carlson School
FIRST JOB: Computer programmer,
General Mills inc.
WHAT I’M READING: Audition, A Memoir,
by Barbara Walters
MY PHILOSOPHY: it’s all about having a
talented, diverse group of people on your
team for the best chance of success.
FAMILY: Husband, Tom; two children:
William, 15; Lauren 13.
INTERESTS: Baseball, reading, cabin time
in northern Minnesota, networking &
building relationships with others.
FAVORITE CHARITY: American
Heart Association
COMPANY: Ecolab inc.
HEADQUARTERS: St. Paul, Minnesota
WEB SITE: www.ecolab.com
BUSINESS: The leading provider of
cleaning, food safety, and health
protection products and services for the
foodservice, hospitality, healthcare and
industrial markets, helping customers
achieve cleaner, safer and healthier
environments while helping minimizing
their environmental footprint.
ANNUAL REVENUES: $6 billion
EMPLOYEES: 26,000 employees in more
than 160 countries
Ecolab Inc.
Julie Moore
women worth watching in 2010
96 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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at the time i went to college, it was not very common for women to enter more
technically oriented fields, which was a closer match to my academic skills and
interests. i was very fortunate to have unwavering support from my parents,
who believed and encouraged me to become anything i wanted to be, instead of
what might have been viewed by others as more traditional or expected. i was
lucky to have found the actuarial profession, which allowed me to utilize my
technical and analytic skills, but broadly apply them to real business issues. The
rigor to become certified gave me a foundation of recognized achievement. at the
time there were very few female actuaries and even fewer involved in health care.
My early career was performing more technical work in an insurance company.
i quickly realized that drawing on some of my other skills would be necessary to
wield real influence and become a leader. What took a while longer to learn was
that my style of being a leader would be different than many of the role models
around me. Developing a variety of relationships and building teams of people
with diverse training, education, and work experiences was critical for me in
developing and executing a vision and strategy around my passion. having
worked in health insurance for most of my career, i became passionate about
overcoming the challenges in providing access and choice to quality, affordable
health care for older americans, and creating solutions that are understandable
and sustainable.
health care can be incredibly complex. Being successful means understanding
all of the dependencies and interactions. This process of cultivating relationships
and embracing diverse ways of thinking across various disciplines and stakeholders
is a key component for a successful leader. The environment is ever-changing;
expectations change and bars are constantly raised; therefore, one must continu-
ally evolve and anticipate those changes to meet those demands.
i truly acknowledge that my success is a reflection of the quality and strength
of my team and those around me. By championing diversity in yourself and those
around you, you can significantly expand your circle of knowledge and influence.
“…my success is a reflection of
the quality and strength of my team and
those around me.”
TITLE: President
EDUCATION: BS, Mathematics and
Education; MS, Mathematics, University
of illinois (Urbana-Champaign)
FIRST JOB: Actuarial student—Aetna Life
and Casualty; aside from overall helper in
a family diner during my teen years
WHAT I’M READING: Outliers, by
Malcolm Gladwell; and assorted mysteries
MY PHILOSOPHY: i am ultimately
accountable for my actions and believe
i can create my own path for success
and fulfillment. in dealing with people
day-to-day or in business, i believe in
building relationships and teams, because
it is through embracing the diversity
of thought that one gets to the
best solutions.
FAMILY: Married, with two very
pampered cats.
INTERESTS: Cooking and traveling.
FAVORITE CHARITIES: Alzheimer’s
Association; Tree House Humane Society;
Minnesota Zoo
COMPANY: Ovations insurance Solutions
(UnitedHealth Group)
HEADQUARTERS: Minnetonka,
Minnesota
WEB SITE: www.ovationshealth.com
BUSINESS: Health & well-being.
ANNUAL REVENUES: $6 billion
EMPLOYEES: 775
Ovations Insurance Solutions
Susan Morisato
women worth watching in 2010
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. © 2009 UnitedHealth Group. All rights reserved.
OUR COMPANY
>
THE SUM OF ITS PARTS
BE WHO YOU ARE. CREATE WHO WE’LL BE.
UnitedHealth Group is working to create the health care system of tomorrow.
One that will work better for more people in more ways than ever.
A goal of this magnitude requires transformative ideas from a collective of
diverse talent.
At UnitedHealth Group, our commitment to diversity is clearly visible in the
high-performing people we hire, in the health care services we provide, and
in our dedication to social responsibility. We support and applaud the efforts
of those who work to promote fairness, equality and opportunity.
Uniting our individual efforts and abilities toward our common goal, we’re
making a difference.
Learn more about us at unitedhealthgroup.com
women worth watching in 2010
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Being a pioneer can be challenging, but i wouldn’t have it any other way. My first
job at salt River project, the largest provider of power and water in the phoenix
metropolitan area, was reading meters. i soon moved up to relay technician, installing
protective systems for substations, transformers, and distribution lines. as only the
second woman to enter this field, and working outdoors in the 100-plus degree
heat, all eyes were on me to drop out of the program. i proved them wrong and
stayed for 10 years.
in the midst of working long hours as a technician, i worked on my MBa, got
married, and had two children. My experience in the field and the MBa helped
land my first supervisory position, overseeing the control and data acquisition
system for sRp’s electrical grid.
soon i was given the opportunity to be part of a mentoring program, an offer
i gladly accepted, and never regretted. The mentoring relationship helped me over-
come hurdles and laid the foundation for my role as a mentor today. With each
promotion and subsequent mentor, i gleaned insight about myself while dealing
with industry issues. sometimes i’ve had to unlearn things from prior mentors, but
i feel strongly that each one helped me become the diverse manager i am today.
i have always approached my mentoring relationships as opportunities to learn
from others. From these relationships comes a conviction to continually learn and
prepare for the next opportunity. Three important traits of a competent leader i try
to follow are:
• Be a leader of diversity. always demonstrate you have the ability to work with
all types of people and readily support equal and fair treatment for all.
• Be a leader who has the ability to deal with important issues. strive to
understand the key components of individuals and group processes, and focus
on what’s important to meet the desired outcomes.
• Be a leader with ethics and values. stand up for what you believe in, and
consistently act in line with those values.
over time, i moved from sRp’s power Division to the Water Group. Today, i
am the Manager of Water Business Management, with 24 years of experience under
my belt. not only do i mentor others, but i too have a mentor. There’s still much
to learn and so much i can offer to individuals coming up through the ranks. My
excitement comes from watching these young men and women, and helping them
develop into the sRp leaders of tomorrow.
“…continually learn and prepare
for the next opportunity.
TITLE: Manager,
Water Business Management
EDUCATION: Bachelor’s degree,
northern Arizona University; MBA,
Western international University
FIRST JOB: Social Services administrator
WHAT I’M READING: Team of Rivals:
The Political Genius of Abraham Lincoln,
by Doris Kearns Goodwin
MY PHILOSOPHY: never, never, never
Give Up!! At times we are content to
take “no” or “it can’t be done” for an
answer. if you have the passion to make
something a reality, don’t give up on your
dreams and aspirations.
FAMILY: Married for 15 years; two
wonderful children: Madison, 11, and
Mason, 9.
INTERESTS: Family sports, boating,
skiing, reading, and spending time with
my family.
FAVORITE CHARITY: Child Crisis Center
in Mesa, Arizona
COMPANY: Salt River Project (SRP)
HEADQUARTERS: Phoenix, Arizona
WEB SITE: www.srpnet.com
BUSINESS: SRP is the largest provider of
electricity to the greater Phoenix area,
providing electric service to more than
930,000 customers. SRP is also the
Phoenix metropolitan area’s largest
supplier of water, delivering about one
million acre-feet to agricultural, urban
and municipal water users.
ANNUAL REVENUES: $2.73 billion (2008)
EMPLOYEES: 4,461
Salt River Project (SRP)
Nina J. Mullins
srpnet.com/community
PROUD TO SUPPORT THE
PEOPLE AND ACCOMPLISHMENTS
THAT MAKE THE PHOENIX METRO AREA
A GREAT PLACE TO LIVE.
women worth watching in 2010
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TITLE: Senior Vice President & Chief
network Officer, network Services Group
EDUCATION: Degree in Civil Engineering,
Princeton University; completed several
Verizon executive programs with course-
work at Wharton, and the Center for
Creative Leadership.
FIRST JOB: Outside Plant Engineer
WHAT I’M READING: Cities of the Plain,
by Cormac McCarthy
MY PHILOSOPHY: Keep your head down,
work hard and success will find you.
FAMILY: Husband and two children:
daughter and son.
INTERESTS: Showing horses.
FAVORITE CHARITY: American Society
for the Prevention of Cruelty to Animals
COMPANY: Verizon Communications
HEADQUARTERS: new York City
WEB SITE: www.verizon.com
BUSINESS: Telecommunications
(broadband and other wireless and
wireline communications services).
ANNUAL REVENUES: $97 billion
EMPLOYEES: 237,000
Verizon Communications
Claire Beth Nogay
Keep your head down, work hard and success will find you. That’s the rock-
solid philosophy that has anchored my career at verizon. From my very first job
as an outside plant engineer, to now serving as the chief network officer for
verizon’s global landline network, the “no excuses” focus on results is something
that continually drives me.
To do that, i have always found it important to build a great team that
embraces a “never shoot the messenger” approach to leadership. When people
are encouraged to shine the light on what’s not working, and highlight the
problems—that’s when things can get better in a hurry.
as i take on any new organization, and i meet with my frontline work
groups, i always want to hear about the things that are broken. at first, they
only want to tell me about what’s working well and all their achievements, so it
takes a little while to build that trust. But after a while, as you build it, all the
creative ideas and innovative approaches to problems begin to surface. When
people can work in an environment where they are not afraid to take a little
risk, and are allowed to make a mistake now and then, they begin to stretch
themselves. That’s when great things can happen! i have seen too many organi-
zations crippled by leadership styles that never want to hear the bad news. so
when you build teams that relish the challenge of fixing the toughest of prob-
lems, and trust that you will be there to support them, you will undoubtedly
improve the business.
When people ask me what the secret to career advancement is, i always say
the same thing: Get noticed by having the courage to tackle the tough problems
and then deliver. and when you do that often enough, success will find you—
wherever you are.
“Get noticed by having the courage
to tackle the tough problems and
then deliver.”
women worth watching in 2010
At Verizon, we want you to bring your diverse talents,
experiences, backgrounds, and viewpoints to work. It’s
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Bring It
Monica, Verizon Telecom
Careers For Everything You Are
www.verizon.com/telecomjobs
Verizon is an equal opportunity employer, m/f/d/v.
At Verizon, we’re changing the way the world lives, works
and plays. We open doors to opportunities and rewards that
rival your ambition. From having the most reliable network,
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we offer careers as ready as you are.
NY011458B 1/8/09 2:42 PM Page 1
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I
TITLE: Vice President, Grainger industrial
Supply Brand
EDUCATION: Bachelor’s degree, Education,
University of Maryland
FIRST JOB: inside sales coordinator,
i. Feldman and Co.
WHAT I’M READING: Building the
Brand-Driven Business, by Scott M. Davis;
The Heart of Change: Real-Life Stories of
How People Change Their Organizations,
by John P. Kotter
MY PHILOSOPHY: Family first. i believe
in working hard, but dedicating my “family
time” to family. While there are times when
work bleeds over into nights or weekends,
in general i find i achieve better balance
when i leave the office to be fully in the
moment with my family.
FAMILY: Husband, two daughters.
INTERESTS: My dogs, reading,
and cooking.
FAVORITE CHARITY: UMass Pancreatic
Cancer Foundation
COMPANY: W. W. Grainger, inc.
HEADQUARTERS: Lake Forest, illinois
WEB SITE: www.grainger.com
BUSINESS: north America’s leading
broad line distributor of facilities
maintenance products.
ANNUAL REVENUES: $6.9 billion (2008)
EMPLOYEES: 18,000
W. W. Grainger, Inc.
Deb Oler
i was fortunate to start my career in sales, because i learned one thing very clearly
from the beginning—everything revolves around the customer.
positioning your product or service is essential to earning your customers’
loyalty. if you don’t have a compelling value story, you better get one quickly or
your competition will pounce.
That same sense of urgency applies to women looking for a successful career in
business, no matter what your field. Your primary focus should be on being excellent at
the job you’re doing right now. By focusing your energy on being excellent, flexible,
and displaying a willingness to take on additional challenges, you set the stage for
career progression, often in positive ways you wouldn’t have anticipated.
To me, excelling includes being willing to adapt to change, because change is a
constant in today’s workplace. Your ability to collaborate and rally people around a
common cause enhances your value to the organization.
i’ve also found that seeking out a mentor is an excellent way to increase your
personal portfolio of competencies, so long as you are targeted in your selection.
When i first moved into a management position with responsibility for p&l results,
for example, i knew i needed more in-depth knowledge. i went to the vp of Finance
for my operating unit; he agreed to a monthly meeting to help me learn all the intricacies
and considerations behind the numbers, making me a more valuable business leader
to my team. he was the perfect mentor for the competency i needed to gain.
i mentor a great deal today, because organizations are made up of people, and
i believe the future health of the business depends on it. i rarely say “no,” but i
always ask people to articulate what they’re looking for to ensure that i’m the best
person for the topic.
a final bit of advice is to work for a company that values diversity and inclusiveness,
because they will give you an opportunity to flourish and reach your potential.
Grainger, for example, really means it when they say they are a “people company.”
We demonstrate our commitment to people through our training, our talent
management, and the creation of employee networks, like our Women’s Business
Resource Group, of which i am honored to serve as president.
When you find the right environment, and dedicate your efforts to being the
best at the job you’re doing today, your future will be bright indeed.
“To me, excelling includes being
willing to adapt to change…”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 103
M
My career began when i decided to study hotel and catering management in
college. My first job was in a five-star hotel in the centre of Dublin. it was an
“old world” hotel with an exclusive clientele, which prided itself on the amount
of repeat business it was able to capture. The hotel motto was “you never get
a second chance to make a first impression.” excellence was the key business
driver, and it was a good grounding for me so early on in my career.
i moved into the contract catering side of the industry at a time when
ireland was chosen by many firms as a successful location for Foreign Direct
investment. Global companies were beginning to outsource their employee cater-
ing, and i had stepped into a growth area in the industry. i enjoyed the challenges
and innovation that came with delivering an outstanding solution to the varied
clients in these companies.
i was lucky to have a mentor and supporter in my early years with campbell
catering (which is now aRaMaRK ireland). he was a focused, driven vision-
ary who set out and executed demanding goals, while also being a positive moti-
vator who actively encouraged me to step outside my comfort zones.
The initial challenge in my career was achieving a good work-life balance.
i was managing a home with two children and a career at the same time—an
ongoing issue for many couples. There were times when it was overwhelming, but
the positive support i received, and my passion for the business, ensured that
i was able to keep moving forward. Winning my first major contracts was
a turning point for me. i soon transferred to the u.K., and experienced
the integration of four campbell catering companies into the aRaMaRK
organisation. i then returned home and was appointed Managing Director
of their ireland operation.
My advice is that, no matter what position you fill, you need to understand
the financial drivers of the business and be uncompromising in maintaining
standards and good ethics. Be prepared to challenge yourself to broaden your
knowledge and experience. Be open to change and embrace it—“if you do what
you’ve always done, you’ll get what you’ve always gotten!” seek out a mentor,
someone who will give you feedback on your performance and management
style, as this will also help you to understand the organisation and its structures.
“Be open to change and embrace it…”
TITLE: Chief Executive Officer
EDUCATION: BA, Hotel & Catering
Management, DiT Dublin, ireland
FIRST JOB: Assistant housekeeper at the
five-star Hibernian Hotel, Dublin, ireland
WHAT I’M READING: Stepping Stones, by
Seamus Heaney
MY PHILOSOPHY: There is no shortcut
to any place worth going.
FAMILY: Husband, Maurice; two grown
children, Donal & Kate.
INTERESTS: Travel, fitness, entertaining.
FAVORITE CHARITY: The Catering Trust
COMPANY: ARAMARK ireland
HEADQUARTERS: Dublin, ireland
WEB SITE: www.aramark.ie
BUSINESS: Contract catering and
facilities management.
EMPLOYEES: 4,100
ARAMARK Ireland
Joan O’Shaughnessy
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TITLE: Vice President, inclusion & Diversity
EDUCATION: Master’s, Human Resources
& international Business, nova Southeastern
University, Ft. Lauderdale, Florida
FIRST JOB: Elementary School Teaching
Assistant, was 16
WHAT I’M READING: The Medici Effect,
by Frans Johansson; Infidel, by Ayaan
Hirsi Ali
MY PHILOSOPHY: “What lies behind us
are small matters to what lies within us”—
RW Emerson
FAMILY: Mom, Margarita; and
brother, Miguel.
INTERESTS: Traveling, reading,
photography, sketching.
FAVORITE CHARITIES: American Cancer
Society; Salvation Army
COMPANY: national Grid
HEADQUARTERS: U.K. with corporate
offices in Massachusetts and new York
WEB SITE: www.nationalgrid.com
BUSINESS: international energy
delivery company.
ANNUAL REVENUES: $8.2 billion in U.S.
in 2006, $16.6 billion globally
EMPLOYEES: 27,500 (63% in the U.S.,
37% in the U.K.)
National Grid
Nereida (Neddy) Perez
We came to the u.s. from cuba when i was very young. We were dirt poor, so
my christmas gifts came from the salvation army or the thrift store. (To this
day, i still have my first doll from the thrift store.) My mom worked two jobs
almost all of my life. There was a time when we were on food stamps because
she could barely make ends meet to take care of two kids. i know it was very
hard on her, because she did not write or speak english. i learned it watching
“sesame street” and going to the adult english classes at columbus hospital in
chicago (my grandfather was the janitor, and would take me to work with him
after school. The teacher let me sit in her class until my aunt was finished with
her cleaning shift; she would pick me up, and we would walk home).
While my grandfather did not read or write, he was an incredibly wise man
who helped me to understand, very early on, that people have value—regardless
of where they come from, what they do, or where they live.
i have been blessed to have many people in my life who served as formal or
informal mentors. But the greatest mentor/teacher in my life, aside from my
mom, was my grandfather because he taught me that, “short of death, there is
no obstacle in life that you can’t overcome.”
at age seven, i came face-to-face with racism, when a teenage boy threw a
rock at the window of our home because we were hispanic. The glass broke
where my brother and i were playing. My grandfather did not think twice about
confronting the family of the boy, even though he didn’t speak their language,
nor the language of the police. Fortunately, i spoke enough of both to translate.
Being bi-cultural over the years, i have seen, heard, and even personally had
to confront, people whose behavior has been less than professional. each time,
those experiences have made me more determined to remove obstacles for others,
and work at leveling the playing field regardless of race, gender, gender orienta-
tion, and/or ethnicity. To this day, the image of my grandfather standing up for
what is right still resonates with me.
prior to joining national Grid, i asked our leadership team some tough questions
about their commitment to inclusion & Diversity, because i wanted to make
sure they were serious. our executive team gets it, they are champions for inclusion
and diversity, and they have a sincere commitment about doing the right thing
by our employees. having worked at various companies, and with many leaders,
it is wonderful to be part of an organization that really values its people.
“…short of death, there is no obstacle
in life that you can’t overcome.”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 105
T
The most significant influences on my life were my parents. They ingrained confidence,
optimism, and family values into my core. Because of their influence, i value
authenticity. i believe that you must define success for yourself; don’t let others
define it. With authenticity, you can be grounded in personal values that align with
professional success.
i began my career as an engineer, and moved through many different manage-
ment positions including electric transmission planning, distribution operations,
fleet operations, and customer operations. i was often the first woman or minority
to be given these leadership responsibilities. My mentors for these positions were
usually white male executives.
While these men were genuinely interested in my success, they often didn’t realize
the personal and professional challenges that i faced. nevertheless, one early mentor
strongly influenced my approach to mentoring. he counseled me regarding the
tremendous responsibility that i had self-imposed because of being “the first—
again.” he could not fully understand what i was experiencing; however, he
shared a perspective that reinforced the importance of outstanding performance
and authenticity.
now, when i mentor others, i first emphasize the importance of defining your
measures for success. Take responsibility for your reputation; remember, do not let
others define you. To do this, you must be grounded in personal values and beliefs
that align with your work. and, of course, your work must display outstanding
performance and credibility.
i also explain why it is important to mentor, and receive mentoring, from
individuals representing a broad range of diversity dimensions, not just from those
in your comfort zone. This gives you perspectives you may not have considered,
and allows you to benefit from different backgrounds and experiences.
Finally, i emphasize the importance of being very intentional in knowing where
your career is going. Your current position should bridge to opportunities in other
areas. You should be clear on what you need to accomplish in your current position,
and have in mind thoughts for the “next” position and how your background, skills,
and talents can help the company. This is not to be mistaken as manipulative self-
interest; your professional growth and accomplishments serve the company and
strengthen the team around you. Your own career development and the interests
of the company are not mutually exclusive. Rather, in a healthy organization, an
advance in one should help the other.
“Take responsibility for your reputation;
remember, do not let others define you.”
TITLE: Region Vice President
EDUCATION: Bachelor of Electrical
Engineering, Georgia Tech; MBA, Georgia
State University; Executive Management
Program, Harvard Business School
FIRST JOB: (Ages 12 – 16) Yard work
and errands for elderly neighbors;
(Age 16) McDonald’s Restaurant;
(Age 19) Georgia Power
WHAT I’M READING: Them, by nathan
McCall; Hot, Flat, and Crowded, by
Thomas L. Friedman
MY PHILOSOPHY: “Lead, Lift, and
Grow:”
·
Lead: Have a vision for the future.
·
Lift: Support and encourage those
around you.
·
Grow: Learning and challenging are
needed to contribute and develop to
your highest potential.
FAMILY: Husband, Mitchell; daughter,
Candace, 9; son, Matthew, 13.
INTERESTS: Theater, college football—
“Go Yellow Jackets!”
FAVORITE CHARITY: Women’s Legacy
of United Way
COMPANY: Georgia Power
HEADQUARTERS: Atlanta, Georgia
WEB SITE: www.georgiapower.com
BUSINESS: Electric utility.
ANNUAL REVENUES: $8.4 billion (2008)
EMPLOYEES: 8,552
Georgia Power
Cathy Plummer Hill
women worth watching in 2010
106 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
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My first mentor was probably my grandfather, the first lawyer in our family.
unable to support his family in private practice during the years of segregation,
he worked for over 30 years for the u.s. postal service. after his retirement, he
opened a law practice.
Growing up, i spent many evenings in my grandfather’s sitting room, debating
a wide range of issues from sports and entertainment to politics and local affairs.
he taught me the value of being able to articulate a well-reasoned opinion and
to never back down when my position is challenged. i learned to speak up for
the things that are important to me.
i knew as a young teen that i wanted to go to law school. i had many opportunities
to hone my debate skills in that sitting room, and i thought that i would make
a great trial attorney. i also believed that i wanted to work with businesses, to
help them operate profitably within the constraints of laws and regulations. My
parents and grandparents drilled into me that a good education creates options,
and options allow you to pursue your passions. i learned to establish a plan to
reach my goals and prepare for my success.
During the course of my career, i’ve had many wonderful experiences that
contributed to my professional growth and development—the best of which
involved committed, hard working, courageous, and caring people—but i’ve
also had challenging situations, which became stepping stones. early in my
career, i had to learn to be comfortable and thrive in work environments where
i was often the first or only female, or the first or only minority. later, tran-
sitioning from a law firm environment to a corporate environment, i had to
learn how to adopt and embrace a strong corporate culture. and now, as a wife,
a mother of teen-aged daughters, and a senior vice president at a Fortune 500
company, i face the constant challenge of balancing family, work, and community
involvement. i’ve learned to let obstacles become tools for success.
i realize today that i am very fortunate to work for a company that shares
many of my core values, including a commitment to people. ups is dedicated to
developing leaders through initiatives and formal programs that offer tremendous
opportunities for employees to grow professionally and personally.
My final words of advice: Be open to new opportunities and don’t be afraid
to push beyond your comfort zone. You will find a new world of possibilities
and will be rewarded by your efforts and accomplishments.
UPS
“…don’t be afraid to push beyond
your comfort zone.”
TITLE: Senior Vice President, Legal,
Compliance and Public Affairs, General
Counsel and Corporate Secretary
EDUCATION: BS, Marketing and
Economics, Washington University (St. Louis);
JD, Emory University (Atlanta)
FIRST JOB: Marketing intern,
Hallmark Cards
WHAT I’M READING: The Noticer, by
Andy Andrews
MY PHILOSOPHY: i can do all things
through Christ, who strengthens me.
FAMILY: Husband, two daughters.
INTERESTS: Traveling, reading, community
service, and church-related activities.
FAVORITE CHARITY: The Atlanta Legal
Aid Society
COMPANY: UPS
HEADQUARTERS: Atlanta, Georgia
WEB SITE: www.ups.com
BUSINESS: Transportation and logistics.
ANNUAL REVENUES: $51.5 billion
EMPLOYEES: 415,000
Teri Plummer McClure
women worth watching in 2010
Visit our website for more information at www.RyderLife.com.
WE’VE BEEN NOTICED...
USA Today “Women in Fortune 500’s Top Tiers”
Fortune Magazine “Best 50 Companies for Latinas to Work for
in the US”
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Black Enterprise: 40 Best Companies for Diversity
WE OFFER...
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Ryder is proud to be an equal opportunity employer & drug-free workplace.
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here…it’s that simple – two of our core values that are keys to Ryder’s
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• You seek an inclusive work environment that will empower you, a place
where diverse perspectives, experiences and capabilities are highly
valued.
• We embrace change, encourage new ideas and seek input from
coworkers.
• You seek fellow professionals who care about our customers, each other
and the environment.
• We are committed to your professional development
and financial achievement.
• You want to succeed and drive your career, and you can.
• Our leaders inspire and mentor, while making sound business decisions
with a high degree of professionalism and effectiveness.
Because of the strength of our people, people like you, Ryder has evolved
from humble beginnings as a one-truck operation to a $6 billion industry
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VALUES
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FL023430B 7/17/09 3:17 PM Page 1
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TITLE: Partner, Member of the Executive
Committee, and Chair of the Women’s
initiatives Committee
EDUCATION: AB, History, Mount Holyoke
College; JD, University of South Carolina,
Executive Editor, Law Review
FIRST JOB: Latin teacher
WHAT I’M READING: In Search of
Our Roots, by Henry Louis Gates, Jr.;
Pauline Bonaparte, by Flora Fraser;
Sacred Geometry, by Stephen Skinner;
The Snowball: Warren Buffett and the
Business of Life, by Alice Schroeder
MY PHILOSOPHY: Have the courage of
your convictions and never give up.
FAMILY: Husband, Harry.
INTERESTS: Reading, opera, bridge.
FAVORITE CHARITIES: My schools
COMPANY: Dewey & LeBoeuf LLP
HEADQUARTERS: new York City
WEB SITE: www.dl.com
BUSINESS: Law firm.
ANNUAL REVENUES: Over $1 billion
EMPLOYEES: Approximately
1,300 attorneys
Dewey & LeBoeuf LLP
Elizabeth W. Powers
“possunt quae volunt”
1
Women who have the will to succeed, as reflected in the ashley hall
1
motto, have
the ability to succeed. however, will and ability must be coupled with mentoring.
providing women with integral skills, guidance, role models, and opportunity is critical.
Mentoring begins with teaching. Rigorous education is essential to creating
women who will be successful. in the law, we must teach our attorneys, not only
through formal training sessions, but also in daily practice. Training is comprised
of hard work and often long hours, but without a solid knowledge of their practice
areas, attorneys, and particularly women attorneys, will not become successful.
in addition to skills, women need guidance in solving problems, making choices,
and understanding the rules. each organization has its own rules, which are often
unwritten. helping women comprehend these rules is essential. Guidance also
includes fostering a sense of commonality of goals and support among women.
Women also need role models who serve in positions of leadership and power
within their firms. unfortunately, the average number of women partners remains
around 16% or 17%, and partnership per se does not equate to power.
The most essential part of mentoring, however, is opportunity. i attended a
girls’ school, ashley hall, and a women’s college, Mount holyoke, which provided
a very empowering beginning. after teaching latin for several years, i attended the
university of south carolina law school, where i was honored to be selected as
executive editor of the law Review and to clerk for a south carolina judge after my
second year of law school. after graduation, i began practicing with a Wall street law
firm. i had the will and the ability, but in those days, women often did not have
the guidance, role models, or opportunity. For me, it took only one person whose
generosity provided the opportunity for success. i consider myself to be very lucky.
We who have had these opportunities should make them available to other
qualified women. it takes only one person to make a difference. each of us can
choose to be that one person. open the door!


1
ashley hall is a girls’ school in charleston, south carolina, founded in 1909, and now celebrating its
centennial year. “possunt quae volunt” is the school’s motto. i received the crandall close Bowles ’65
award for professional achievement in the law from ashley hall in april 2009.
“It takes only one person
to make a difference.”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 109
D
Despite being nicknamed the “second city,” chicago is a city of many firsts—
from the nation’s first skyscraper, to the first controlled nuclear reaction, to the first
elevated railway system. and while an event that occurred in chicago on May 11,
2009, likely won’t make it into history books, comed made history of its own that
day, with the appointment of the first female president and chief operating officer in
its 100-plus-year history.
i am honored to be that “first female,” and i’m proud to work for a company
that welcomes diverse voices by fostering a culture of inclusion. comed not only
recognizes the value of diversity among its workforce, but also encourages diverse
voices to speak up and be included in our business decisions.
a trained lawyer leading a major utility in a traditionally male-dominated industry
may seem like an aberration, but i’ve always been willing to express a different view-
point. in college, i was a theatre and communications major—hardly the conven-
tional route to a leadership role in an electric utility. But with intellectual curiosity as
a driving force, i followed a career path that took me from retail, to law, to a career
with the largest electric utility in illinois.
some may view my lack of an engineering or operations background as a detriment
to my position, but i’ve always embraced the idea of looking at issues from new per-
spectives. i firmly believe that diversity of thought and diversity of experience are valuable
assets for any business. Fortunately, this ideal is shared by the senior leadership of
comed and our parent company, exelon corporation.
For the past 11 years, i’ve had the pleasure of working alongside John W. Rowe,
chairman and ceo of exelon, and Frank M. clark, chairman and ceo of comed.
Both John and Frank welcomed me into the fold from the start—non-traditional
career track and all.
Their support of me and their unwavering commitment to include diverse voices
continually inspires my efforts to ensure comed is prepared to meet the
challenges of a 21st century business environment. among those challenges is
the reality that our industry is changing. our ability to go beyond conventional
thinking—to boldly step outside the box—will be key to our success. our ability to
achieve our goals depends on our openness to different voices, and our willingness
to include such input in our business blueprint.
“…I’ve always been willing to
express a different viewpoint.”
TITLE: President, Chief Operating Officer
EDUCATION: Bachelor’s degree,
Communications and Theater,
Miami University, Oxford, Ohio;
JD, DePaul University School of Law,
Editor-in-Chief, Law Review
FIRST JOB: Assistant department manager,
Elder Beerman department store
WHAT I’M READING: Nudge, by
Richard Thaler and Cass Sunstein
MY PHILOSOPHY: innovation, creativity,
and empowerment are critical elements
to success in a dramatically changing
business environment.
FAMILY: Married, with one son, 13.
INTERESTS: Animals, theatre.
FAVORITE CHARITY: The Firehouse
Community Arts Center in Chicago’s
Lawndale neighborhood
COMPANY: ComEd
HEADQUARTERS: Chicago, illinois
WEB SITE: www.comed.com
BUSINESS: Electric utility.
ANNUAL REVENUES: $6.1 billion
EMPLOYEES: 6,000
ComEd
Anne R. Pramaggiore
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TITLE: Group Vice President,
Strategic initiatives
EDUCATION: Attended Mesa State
University in Grand Junction, Colorado
FIRST JOB: Courtesy clerk at Safeway
WHAT I’M READING: The Adversity
Advantage: Turning Everyday Struggles
into Everyday Greatness, by Paul G. Stoltz,
Erik Weihenmayer; The Shack, by
William P. Young
MY PHILOSOPHY: Be genuine, caring,
and loyal to the people on your team and
you will be rewarded with their loyalty. This
is a dynamic that makes the team stronger
and more successful.
FAMILY: Husband, Sam; stepdaughter,
Sami; two Jack Russell terriers.
INTERESTS: Golf, softball, travel.
FAVORITE CHARITY: American
Heart Association
COMPANY: Safeway inc.
HEADQUARTERS: Pleasanton, California
WEB SITE: www.safeway.com
BUSINESS: Supermarket.
ANNUAL REVENUES: $44.1 billion
EMPLOYEES: 192,000
Safeway Inc.
Lori Raya
Much has changed in the 22 years since i joined the corporate world. not so
long ago, a woman executive was the stuff of headlines. Today, one expects large
companies to have women in their upper ranks. however, some things are still
constant and need to evolve as we take our rightful places as leaders in corporate
america. i hope women will become more confident to take credit for their
hard work and successes. if you don’t sell yourself and your work, no one will.
and, now, more than ever, we should reach out to other women who need the
benefit of our counsel and experience on this step, and other important steps/
skills that attribute to one’s success.
everyone knows the importance of taking on difficult tasks to showcase
your abilities, organizational skills, leadership qualities, and the other important
attributes of a seasoned professional. Yet delivering a superior outcome doesn’t
ensure that your efforts are visible to the right person or people. oftentimes the
corporate world, hectic schedules, and tight deadlines require the focus to be
more on the result, and less on the person who was responsible for that result.
You have the ability to put the focus on both.
For example, if you’re proud of a specific accomplishment, a successful
project that you undertook, or an event that you chaired, give a written recap to
your boss for him/ her to pass along to the executive team or other key players
within the organization. if you were the leader of a project team, send a message
thanking the team for their work, and copy their bosses. This not only lets them
shine, but lets you shine as the person at the helm.
once you’ve achieved certain self-determined goals, remember the importance
of sharing your lessons with other women. Be a mentor. i know that it is my
responsibility to not only elevate in my career, but to help other women do the
same. had someone not mentored me, i probably would not be where i am today.
early in my career, i was mentored by someone who recognized certain
qualities and strengths that i myself did not recognize. i worked hard and
applied myself, but i wasn’t able to see my potential as broadly as someone else
could. Most of us can say the same. our accomplishments were achieved largely
because of the advice and mentorship of others, so by mentoring, we’re not just
paying it forward; we’re paying it back.
“…by mentoring, we’re not just paying it
forward; we’re paying it back.”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 111
I
i grew up in a small town of about 20,000 people. My family was quite
involved in the community, so it felt like we knew just about everyone. after i
graduated college—again, in a small town environment—i began my career in
the consumer packaged goods industry.
as part of my first assignment, i was transferred to “the big city”—seattle,
Washington—and i didn’t know anyone. i found that in most meetings, i was one
of a handful of women in a room of 100 people. i was in a new job at a new
company in a new (big) city. This was when i first began to understand the importance
of mentoring.
i recognized the need to seek out people who could help me establish a comfort
level, navigate the waters of the corporate world, and chart a course for my future.
early on, most of my mentors were informal mentors. i would bounce ideas
off them, or ask for advice on how to handle a specific situation. i would also
watch these mentors, observe how they handled themselves in various situations,
and learn by example. There was a special bond and a support system that developed
from these mentoring relationships. These relationships opened doors, widened my
networking circle, and increased my confidence, helping me expand my comfort zone.
later on in my career, i had access to formal mentoring relationships. But
whether formal or informal, my mentors have been more helpful to my develop-
ment than any training class i’ve ever taken.
Because of the benefits i have realized through my mentors, i felt it was
important to “give back” and mentor others. Throughout my career, i have shared
my knowledge and experiences to help guide the development and growth of
those i’ve mentored. i’ve witnessed remarkable growth and development in these
individuals, and take great satisfaction in knowing that i have helped influence
and shape another’s career path.
Moreover, i am a firm believer that mentoring is a two-way street. i have
learned a lot from those that i have mentored—and i hope i’ve offered the same
to my mentors.
i look forward to continuing my mentoring relationships—both as a mentee
and a mentor—and i urge others to seek out mentees and mentors of their own.
Mentoring relationships are immensely gratifying and, in my opinion, necessary for
maintaining a well rounded view and an informed approach to work, life, and
everything in between.
“…my mentors have been more helpful
to my development than any
training class I’ve ever taken.”
TITLE: Vice President, Growth Channels
EDUCATION: BS, Business,
Boise State University
FIRST JOB: Account manager,
Chesebrough Ponds
WHAT I’M READING: Leadership Secrets of
Attila the Hun, by Wess Roberts
MY PHILOSOPHY: Act with integrity,
always work towards a win/win, and
maintain a sense of humor.
FAMILY: A close family, i’m one of eight
kids. i enjoy spending time with my nieces
and nephews.
INTERESTS: Most outdoor activities,
including biking and gardening; reading.
FAVORITE CHARITIES: Sports 4 Kids;
The Humane Society
COMPANY: Campbell Soup Company
HEADQUARTERS: Camden, new Jersey
WEB SITE: www.campbellsoup.com
BUSINESS: Global manufacturer and
marketer of high-quality foods and simple
meals, including soup, baked snacks, and
healthy beverages.
ANNUAL REVENUES: $7.9 billion
EMPLOYEES: 19,000
Campbell Soup Company
Nancy Reagan
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TITLE: Vice President,
Collection Operations Support
EDUCATION: BA, Southern Methodist
University; ME, Lamar University
FIRST JOB: While in high school,
started my own business teaching private
swimming lessons
WHAT I’M READING: Three Cups of Tea,
by Greg Mortenson
MY PHILOSOPHY: Work hard, put your
heart and soul into the effort, treat others
with respect and appreciate their efforts, be
willing to accept a challenge and take a risk,
and learn from your mistakes. Hold yourself
accountable and remember to have fun
during the adventure.
FAMILY: Husband, Boyce;
a rescued Labrador, Laurie Darling.
INTERESTS: Besides reading and
gardening, i find golf both inspiring
and humbling.
FAVORITE CHARITIES: Those that
support families, women, and children.
COMPANY: Waste Management, inc.
HEADQUARTERS: Houston, Texas
WEB SITE: www.wm.com;
www.thinkgreen.com
BUSINESS: Leading provider of waste
collection, transfer, recycling and resource
recovery, and disposal services in north
America. Also, a leading developer,
operator and owner of waste-to-energy
and landfill gas-to-energy facilities in the
United States.
ANNUAL REVENUES: $13 billion
EMPLOYEES: 45,000
Waste Management, Inc.
Ann P. Reeves
We all face personal and professional challenges as we maneuver our way through
life’s twists and turns. it’s how we handle those challenges that’s important.
i guess you could say that i’m a “pull yourself up by the bootstraps” kind
of gal. life doesn’t always work out exactly like you had planned, and when
that happens, you have choices to make. after working for years as a successful
elementary school teacher, an unexpected, but pivotal change in my personal life
led me to a career-changing choice to enter the business world. it was risky, but
now i realize that a leap of faith, coupled with determination, hard work, and a
willingness to learn and grow, is what success is all about.
While observing other people you respect—both in and out of the business
world—you’ll see they have similar attributes with which to meet life’s challenges:
honesty and integrity, understanding the value of teamwork, ability to attract
and promote talent, a willingness to teach and help others, and recognition of
their own strengths and weaknesses.
When my brother, sister, and i get together, we often talk about how lucky
we are to have had such great parents. We realize that they taught us these basic
values through their own actions. not everyone is so fortunate to have had such
wonderful role models, but if you are willing to learn and grow, you’ll find that
other great teachers surround you. and you don’t always need to have a formal
or personal relationship with these leaders. You can learn just from watching how
they handle certain situations and reflecting on their good and bad attributes.
My mother once wrote this about life: “the shell was worn by the ebb and
flow of many tides—the shape imperfect, but its colors burnished by sand and
sea until it glowed in my hand.” Think of your life and career as that shell.
neither will always be perfect. You may need to pull yourself up by the boot-
straps periodically, but with effort, perseverance, and a little bit of luck, both
can glow in your hand. and when you see the shells of others you have worked
with over the years begin to glow in their hands, smile as you reflect on the true
meaning of success.
“You may need to pull yourself up
by the bootstraps periodically…”
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 113
T
Through more than 25 years with highmark, i’ve learned to focus on the
importance of working with people. My advice to women who want to advance
their careers is to carefully develop “people skills,” including interpersonal,
leadership, and self-evaluation skills.
For example, be inclusive. i believe in the power of many perspectives and
contributors. as a leader, i embrace the opportunity to bring people together who
have ideas different from mine. This way we can look well beyond our own view-
points and incorporate the best ideas. With the collaboration of others, there can
be bigger, more exciting accomplishments.
Welcome the opportunity to work with as many different people as possible.
i began my career with highmark in prescription drug administration. i’ve
since worked in various administrative divisions—information technology, customer
service, strategic development, many parts of operations, sales, and account
management. it’s true that i’ve gained a lot of cross-functional knowledge. i now
have the ability to connect how the organization works, but most importantly, i’ve
learned how to work with many different kinds of people. i’ve learned how to build
confidence and trust with the people in our diverse work force, as well as with
customers, suppliers, and the people with whom we partner in the community.
also, be critical of yourself by doing self-assessments. ask yourself: Who am i?
how am i doing? What is going well? Where can i improve? Then go to others—
peers, mentors and managers—and ask them the same questions. You’ll gain
valuable insights about how you’re perceived, you’ll open empathetic ears to your
ambitions, and you’ll build advocates. in addition, when you’re in a leadership
role, turn around and make sure that those you want to be following you are. if
not, gain their buy-in.
and finally, always look for new opportunities. i’ve found that corporate leaders are
constantly on the lookout for talent; you should be on the lookout for opportunity.
i’ve been proactive in my career about seeking new challenges, and i’ve been
receptive when asked to accept new assignments. look ahead and form mutually
beneficial relationships that will move you in the direction that fuels your passions.
also, don’t be afraid to try new, unexpected challenges that are perhaps outside of
the box from where you thought you’d be going next.
“…carefully develop ‘people skills,’
including interpersonal, leadership
and self-evaluation skills.”
TITLE: Executive Vice President,
Health Services
EDUCATION: BS, Business Management,
Carlow University
FIRST JOB: Blue Cross of Western
Pennsylvania in prescription
drug administration
WHAT I’M READING: Never Give Up!:
Relentless Determination to Overcome Life’s
Challenges, by Joyce Meyer
MY PHILOSOPHY: Treat everyone with
respect and value their unique contribu-
tions. As a leader, inspire others to use
their creativity, and to participate at their
highest level of potential for the good of
the team.
FAMILY: Husband, Harry; our
daughter and my two step-daughters;
and our Bichon.
INTERESTS: Spending time with my
family, running, golf, and travel.
FAVORITE CHARITY: Wesley Spectrum
Services (supports children with
developmental, educational, or behavioral
health challenges)
COMPANY: Highmark inc.
HEADQUARTERS: Pittsburgh, Pennsylvania
WEB SITE: www.highmark.com
BUSINESS: Largest health insurance
company in Pennsylvania, based
on membership.
ANNUAL REVENUES: $13 billion
EMPLOYEES: 19,000
Highmark Inc.
Deborah L. Rice
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TITLE: President and
Chief Executive Officer
EDUCATION: BA, Salve Regina University;
Executive Education: Tuck School of Business
FIRST JOB: Hospital Aide
WHAT I’M READING: Three Cups of
Tea, by Greg Mortenson; Outliers, by
Malcolm Gladwell
FAMILY: Single.
INTERESTS: Collecting antiques, reading.
FAVORITE CHARITY: Salve Regina
University
COMPANY: The new York Times Company
HEADQUARTERS: new York City
WEB SITE: www.nytco.com
BUSINESS: Media.
ANNUAL REVENUES: $2.9 billion
EMPLOYEES: 7,733
The New York Times Company
Janet L. Robinson
Moments of reflection are essential. When i look back on my life there emerge patterns,
themes, and an underlying logic, and it becomes apparent that much of what i have
done is rooted in my desire to embrace risk, listen to a wide diversity of opinion, make
important decisions, and align personal and institutional values.
This long process of discovery began when i graduated from college near the end of the
vietnam War. it was the early 70s: the economy was in the midst of a recession, jobs were
scarce, and there was anxiety in the air—all very reminiscent of where we are today.
Yet, guided by ambition and curiosity, i decided that my ongoing venture into the
future was going to be the beginning of an extraordinary journey.
initially, i became a teacher, a profession i greatly admire. Yet, after 11 rewarding
years, i decided to change careers and enter the publishing industry. This was not an
easy decision. i took enormous pride and pleasure in contributing to many young
people’s lives, but i knew i wanted a new chapter in my life that included a career in
business. Therefore, it was important for me to become more risk-oriented and move
forward to pursue a new career experience.
i applied for jobs in new York city and became an advertising sales executive
for one of The new York Times company’s magazines. While facing innumerable
new experiences, i quickly learned that business challenges make us smarter and
stronger and that they have substantial bearing on the leaders we eventually become.
These life lessons are particularly applicable to the current environment.
as marketplace competition becomes more intense, technology goes through numer-
ous cycles of reinvention, and consumers demand more innovation, effective leadership
needs to seek an even broader diversity of analysis and opinions. With so much
uncertainty these days, listening to the opinions of the best minds available is abso-
lutely necessary. having a varied and deep pool of talent enables an executive to
better manage risk and anticipate the countless scenarios that the business may
confront in the future.
over the years, my career has come full circle. i now frequently talk with newly
minted college graduates about taking risks and appreciating a wide range of opinion.
My best advice is that values matter and that they should work for organizations with
a clearly stated philosophy that aligns with their own principles. i love working for
The new York Times company because i deeply respect its commitment to treat-
ing its staff with dignity, its high standards of excellence, and its relentless pursuit of
world-class journalism. i regularly encourage young professionals to find places of
work that will provide similar meaning and satisfaction.
“…Business challenges make us smarter
and stronger…”
women worth watching in 2010
the honorees who have
been recognized as the
WomenWorthWatching
®
in 2009
by Profiles in Diversity Journal
®
.
Our company is committed
to diverse and inclusive leadership
now and for the future.
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TITLE: Vice President,
Diversity Business Development
EDUCATION: BS, Applied Economics and
Business Management, Cornell University;
MBA, The Wharton School
FIRST JOB: Cashier at Everyone’s
Discount Store in the Bronx, new York
WHAT I’M READING: The Breakthrough,
by Gwen ifill
MY PHILOSOPHY: Be true to yourself.
You will face many challenges personally
and professionally, but if you know who
you are and what you stand for, you will
ultimately make the right decisions. At
times these decisions may be difficult and
unpopular, but if you are clear about what’s
most important to you, you will be at peace
with your choices.
FAMILY: Son: Cameron, 10, and
daughter: Kennedee, 5.
INTERESTS: Collecting art, interior design,
travel, reading.
FAVORITE CHARITIES: Boys & Girls
Clubs of America
COMPANY: The Coca-Cola Company
HEADQUARTERS: Atlanta, Georgia
WEB SITE: www.thecoca-colacompany.com
BUSINESS: World’s largest
beverage company.
ANNUAL REVENUES: $31.9 billion
EMPLOYEES: 92,400 (worldwide)
The Coca-Cola Company
Lauventria Robinson
My career has spanned numerous industries, roles, and companies, and along
this path i have encountered both positive and challenging experiences that have
shaped and developed my professional (and personal) growth. i base my career
choices on a philosophy to honor my ethical standards, integrity, and values. i
also strongly believe in adhering to a personal pact to stay true to myself—to
who i am—while understanding and maintaining the needs of the company, my
position, and my responsibilities and commitments outside of the workplace.
Working for coca-cola, a company with ubiquitous brands, has allowed me
the opportunity to have a variety of experiences across many geographies and
functions. i have not followed the “traditional” path to my current role in diversity,
but i have always been passionate about the importance of multiculturalism as a
tool for growth in the evolving north american marketplace and workplace. i am
fortunate to work for a company that recognized my passion and was open to giving
me an opportunity to act upon it.
Throughout my journey, i have sought out colleagues and other professionals to
serve as my mentors. With each relationship, i learned more about my strengths
and weaknesses and gained a better understanding of how i could effectively help
my employers achieve their goals and objectives—along with my own. Mentoring
played an integral part in my progression as a female business leader, woman of
color, and a single mother.
i am often asked to serve as a mentor or coach. it is a role i enjoy, and i take
pride in providing honest counsel. My advice to professionals entering the ever-
evolving workplace today is to be proactive, learn all you can, and be flexible.
The traditional notions of what defines a career are changing…and you, too, will
change. Be curious and reach out across functions and departmental boundaries,
because you may be surprised by what you will learn about the company and
about yourself.
Success Tips:
•Takethetimetolearnwhoyouareandwhatisbestforyou,professionally
and personally.
•Maintainwork/lifebalance.
•Setachievablegoals/objectives.
•Becoachableandbecomeacoach.
“…be proactive, learn all you can
and be flexible.”
©2009 The Coca-Cola Company. “Coca-Cola,” the Red Disk Icon and the Contour Bottle design
are registered trademarks of The Coca-Cola Company.
CYAN MAGENTA YELLOW BLACK
Job No: cc10409f01
Client Name: Coca-Cola
Description: Woman to Watch
Publication:
Bleed: 8.75" x 11.25"
Trim: 8.5" x 11"
Live: 8" x 10.5"
Line Screen: 133
Scale: 100%
Output: 100%
Diversity is Refreshing
Congratulates
Lauventria Robinson
on being named a
“Woman Worth Watching”
in 2010
cc10409f01.indd 1 8/18/09 12:42 PM
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TITLE: Vice President,
Corporate Systems
EDUCATION: BA, Psychology/Sociology,
Clark University; candidate for Master’s,
Divinity and Pastoral Counseling,
Amridge University
FIRST JOB: Youth counselor
(teenagers and their families)
WHAT I’M READING: Return to Love:
Reflections on the Principles of a Course
in Miracles, by Marianne Williamson
MY PHILOSOPHY: Wake up every day
with gratitude, and live my purpose in
everything that i do.
FAMILY: Two daughters: Thais, 34, a
lawyer; Brianna, 17. i am also raising my
14-year-old nephew, Kaseem.
INTERESTS: Volunteer in community
organizations serving children and young
adults, e.g., YearUp and Big Sisters.
FAVORITE CHARITY: United Way
Community impact Fund
COMPANY: CVS Caremark
HEADQUARTERS: Woonsocket,
Rhode island
WEB SITE: www.cvscaremark.com
BUSINESS: Health care.
ANNUAL REVENUES: Approximately
$87 billion
EMPLOYEES: 215,000
CVS Caremark
Donna Sams
My response to obstacles has always been resilience; knowing that overcoming
obstacles builds strength and teaches great lessons. For me, resilience has been
about having a vision and a plan for me and being flexible and open enough to
allow new opportunities and other perspectives to enhance my vision. if i had
been “stuck” in the box that was my vision when i started my career, i would
have missed many professional and personal opportunities.
Resilience is also about challenges and disappointments, and how i have
chosen to “accommodate” them in my life. challenges and disappointments
have been personal, professional, and sometimes both. seventeen years ago, i
had the privilege of giving birth to a very special child, Brianna. she was diagnosed
with cerebral palsy and “global” developmental delays. one of the major lessons
that i learned through this experience is that i never really have to do anything
alone. There were people who had been down this road before me. Finding
them, reaching out to them, and admitting that i needed assistance was key.
since then it has gotten easier each time, at work and in other aspects of my
life, to say i can’t do this by myself; i need assistance.
another lesson: i may not have known the answers to a lot of questions, but
i knew what was right for me and what wasn’t. Be open to all perspectives and
trust your own voice. Both putting Brianna in an institution and giving up my
career were unacceptable to me.
There were not a lot of examples of women with high-powered careers doing
this, so i had to just step out there, trust myself, depend on others, and make
mistakes. Finally, i learned that one of the most amazing and powerful women
that i know is me; always listen to yourself.
part of my favorite book passage is, “authentic success is feeling good about
who you are, appreciating where you’ve been, celebrating your achievements,
and honoring the distance you’ve already come…” Defined this way, authentic
success is my constant companion.
“Be open to all perspectives and
trust your own voice.”
women worth watching in 2010
CVS Caremark believes in celebrating women’s
achievements as industry leaders. That’s why we are
joining Diversity Journal in honoring some of the
most successful women in business.
We are proud to support the women who challenge us to
care and inspire us to lead. We congratulate one of our most
valuable CVS Caremark leaders for being recognized as a
Woman Worth Watching for her accomplishments:
Donna Sams, Vice President of Corporate Systems
CVS Caremark celebrates
successful women in business.
09505MIM09
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TITLE: Vice President, Business Operations
EDUCATION: BBA, University of Oklahoma;
MBA, University of St. Thomas
(Houston, Texas)
FIRST JOB: Associate Analyst, Conoco inc.
WHAT I’M READING: The Forgotten
Man: A New History of the Great
Depression, by Amity Shlaes
MY PHILOSOPHY: Keep it simple—the
simplest solutions are more likely to sustain
over time.
FAMILY: Brother and sister; two nieces
and four nephews.
INTERESTS: Windsurfing, reading,
and walking.
FAVORITE CHARITIES: Providence
Animal Rescue League; Rhode island
Society for the Prevention of Cruelty
to Animals
COMPANY: Textron Defense Systems
HEADQUARTERS: Wilmington,
Massachusetts
WEB SITE: www.textrondefense.com
BUSINESS: Aerospace and defense.
EMPLOYEES: 980
Textron Defense Systems
Sue Ann Schweitzer
During the last 20 years, i have had opportunities to work across a handful of
industries in positions spanning a broad range of disciplines, including procurement,
finance, training and development, marketing, and continuous improvement. as
vice president of business operations for Textron Defense systems, i have drawn
on all of these experiences to gain perspective, strategize, and develop multidis-
ciplinary solutions that help drive business success.
looking back, my career path makes a lot of sense—but that wasn’t always
the case. in my first job after college, i was an analyst in a management develop-
ment program at conoco inc., then Dupont’s energy subsidiary. i struggled dur-
ing that first year. i just didn’t understand how to be successful. Mercifully, two
of my peers in the program helped to show me the way.
as with so many experiences during my career, the challenges of that first
role taught me valuable lessons. chief among these is the importance of asking
questions, listening to others, and involving people in what you’re trying to
accomplish. i simply wouldn’t have survived my first job without the help of my
colleagues. consequently, i continue to solicit ideas and input from others to
achieve business goals. The success of a business is not dependent solely on any
individual, but on a team working together toward collective goals.
as i learned six sigma and lean methodologies at Ge and Textron, i saw
the value of simplicity and transparency of information. sometimes people
believe that the best solution is a complex one; however, simple solutions foster
acceptance and are easier to sustain over time. Transparency of data and processes
also is essential, because decision-making is easier and faster when everyone
shares the same knowledge base. in addition, you allow others to feel more
confident about making decisions and offering ideas by increasing transparency
when data and processes aren’t well understood or routinely communicated.
ultimately, i am the product of the extraordinary people i’ve been able to
work with at conoco, Ge, and Textron. i also am fortunate to have a network
of talented friends who make themselves available when i ask for advice. at the
end of the day, i take greater pride in the friendships i’ve made, and the work
we’ve accomplished together, than simply in the career goals i’ve achieved.
“…I continue to solicit ideas and input
from others to achieve business goals.”
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Profiles in Diversity Journal September/ OctOber 2 0 0 9 121
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There are a number of people who taught me some important lessons that have
helped shape my life and my career. The first was my father, who always said,
“Work hard, tell the truth, and don’t borrow or lend money”—values i have
always tried to incorporate in work and in life. he also said the three best careers
for women were secretary, nurse, or teacher; he had a slight preference for teaching,
because it provided child-friendly hours and summers free. although i tried out
all three roles at various points in my early career, i discovered that my father
was dead wrong about careers, at least in my case. coincidentally, four of my
five daughters are teachers.
a second mentor was my advanced-biology teacher in high school, who
worked his senior students like dogs, during a year when most other seniors were
coasting toward the finish line. in addition to a rigorous class schedule and the
usual homework assignments, we were assigned a series of “projects” during the
year. These required us to put in extra hours before and after school and on the
weekends, which we spent wading through streams, walking through fields being
bitten by bugs, etc. he was unrelenting and unforgiving; we thought he was the
most monstrous teacher ever encountered. What some of us eventually realized
years later was that he had an incredible passion for his subject—a passion he
wanted to instill in others. although i had applied to colleges intending to major in
english or languages, i ended up changing my major to biology. ultimately, the
college science background gave me a real advantage in the highly competitive
market of Washington, D.c. law firms.
another noteworthy mentor was the head of the practice group at the law firm
where i spent eight years, prior to joining BD. he was, and is, a brilliant man
who not only taught me a great deal about the law, but also forced me into public
speaking, which i had expertly avoided until that time. he also taught me the
value of motivating a team to achieve outstanding results, as well as the
importance of political savvy.
even when you work hard and do well, unless you understand the politics of
an organization, career goals may elude you. i also learned the value of being able
to make difficult decisions and take responsibility for seeing them implemented.
While science has been an underlying theme throughout my career, the variety of
jobs i’ve held have led me through several different fields of work, and i’ve learned
something valuable from each of these experiences.
“…unless you understand the politics of
an organization, career goals
may elude you.”
TITLE: Senior Vice President, Corporate
Regulatory and External Affairs
FIRST JOB: 10th grade biology teacher
WHAT I’M READING: Life Sentences, by
Laura Lippman
MY PHILOSOPHY: Depends on the day
that you ask.
FAMILY: One husband, six children (of
whom i am exceptionally proud), six
grandchildren, and four dogs.
INTERESTS: Reading, politics,
women’s issues.
FAVORITE CHARITY: March of Dimes
COMPANY: BD
HEADQUARTERS: Franklin Lakes,
new Jersey
WEB SITE: www.bd.com
BUSINESS: Medical technology.
ANNUAL REVENUES: $7.2 billion
EMPLOYEES: 28,000
BD
Patricia B. (Pat) Shrader
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TITLE: Vice President, Marketing &
Executive Leadership initiatives
EDUCATION: BA, Mathematics, University
of California at San Diego; MBA, Harvard
Graduate School of Business
FIRST JOB: Systems Analyst, EDS
WHAT I’M READING: Twilight, by
Stephenie Meyer (to keep up with my
daughter!)
MY PHILOSOPHY: never have regrets.
FAMILY: Married; one daughter
(adopted from China).
INTERESTS: Movies, finding “hole in the
wall” restaurants, fast cars.
FAVORITE CHARITY: The 1990 institute
Spring Bud Program
COMPANY: Catalyst
HEADQUARTERS: new York City
WEB SITE: www.catalyst.org
BUSINESS: nonprofit focused on advancing
women in the workplace. Catalyst has
received the highest rating from the
American institute of Philanthropy for
maximizing the effectiveness of every
dollar contributed.
ANNUAL REVENUES: $10.15 million
EMPLOYEES: 74
Catalyst
Deborah M. Soon
Mentors have made a huge difference in my career. i still remember the words
of my first manager and mentor: “Deb, you’re great at what you do, but it takes
more than just being good to advance. You need to make your influence felt!”
That advice has stayed with me, helping me maneuver successfully through the
corporate world.
Finding the right way “to make my influence felt” has often been difficult.
it has been tricky to navigate between my asian values of self-effacement, and
the workplace expectations of self-promotion, in order to succeed. it is trickier,
still, to balance both against the stereotypes of women, and in particular, asian
women, in business. Making my influence felt hasn’t meant dancing on tables
to draw attention to myself—it is about leadership. For me, that means “quiet”
leadership, the many ways i choose to bring out the best in people, whether
directly or indirectly.
i started working with my second mentor, the director of internal audit for
a multibillion-dollar paper company, when i helped develop the organization’s
first processes for auditing financial software. This mentor became my champion
and helped me move into a core business unit. When i was accepted by the harvard
Business school, but lacked the money to attend, he persuaded the company to
provide me with a full scholarship. it was a major turning point in my career.
after obtaining my MBa, i decided that i wanted to run a company, so that
i could have significant impact on a business. To do so, i needed other skills
and experiences, especially in sales and marketing. again, i was fortunate to find
a mentor who was willing to guide me, and who ultimately recommended me
to the board as his successor to the ceo position. in this way, i got my shot at
running a company, and i eventually took it public.
i am forever in debt to these wonderful people who invested in me. i truly
believe that great leaders are selfless, as were these gentlemen. i only hope that i
can do for others as they did for me—look for the best in people; seize opportunities
to coach, facilitate, and develop them; and remove any barriers that might prevent
them from reaching their potential.
“…great leaders are selfless…”
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i have always felt a calling to develop deep connections with others, recognizing
every relationship as an individual thread in the tapestry of my life. This focus
on leveraging supportive networks, building relationships, and engaging others
has been greatly beneficial to my success.
From an early age, my parents instilled in me the belief that the opportunities
for my life were boundless and that anything was possible. Their belief in me gave
me great confidence and made me realize the importance of having a strong support
system of advocates on your behalf. Taking on leadership positions in school and
athletics, i began to live out that mindset, acting as a role model to peers, and
paying forward the vote of confidence that was so inherently passed on to me.
early in my career, i recognized that same connectedness as being an essential
element of success in the business world as well. i began participating in the
Menttium program, a mentorship organization dedicated to advancing professional
development by creating personal connections across networks. My mentor was
a retired svp of sears, deeply passionate about empowering women to break the
glass ceilings existing in business life. The program facilitated a one-year mentoring
relationship, but the connection i fostered with my mentor lasted much longer
and made a significant impression on my personal and professional development.
My climb up the corporate ladder was enhanced by supportive relationships
like this, and as a leader, i believe it is essential for me to pass along to others a
positive experience, similar to what i received when someone took a chance on
me. i continued my involvement with Menttium, only this time as mentor to
a young woman from Texas, working in the corporate field across the border in
Mexico. The significance of mentorships became even more evident as i saw
the lack of development opportunities available to my mentee, and i realized
the immense importance of ensuring advocacy for women in all stages of
professional development.
now, as newly appointed co-leader of the Women’s leadership Forum (WolF)
at Best Buy, i believe the vitality of mentorship will come to fruition even more,
with WolF acting as the catalyst for engaging and inspiring individuals through
a network of strong supporters. and it is through a solid foundation like this that
individuals can relate to one another, help each other succeed, and become better
leaders in the process.
“…realize the importance of having
a strong support system of advocates
on your behalf.”
TITLE: Vice President and
Territory General Manager
EDUCATION: Mount Holyoke College
and iMD school of Business in Switzerland
FIRST JOB: Hotel housekeeper, Marriott,
newton, Massachusetts
WHAT I’M READING: To Kill a
Mockingbird, by Harper Lee
MY PHILOSOPHY: The only constant in
life is change.
FAMILY: Married for 23 years with four
children: Will, Haley, John, and Carly.
INTERESTS: Decorating, sewing,
restaurant exploration, art.
FAVORITE CHARITIES: American
Cancer Society
COMPANY: Best Buy Co., inc.
HEADQUARTERS: Richfield, Minnesota
WEB SITE: www.bestbuy.com
BUSINESS: Consumer electronics retailer.
ANNUAL REVENUES: $45 billion (2009)
EMPLOYEES: 155,000 worldwide
Best Buy Co., Inc.
Mary Stoddart
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TITLE: Group Vice President, Controller
EDUCATION: BS, Accounting,
University of Dayton
FIRST JOB: Working a 4-ton press to
assemble fittings
WHAT I’M READING: Any mystery i can
escape into.
MY PHILOSOPHY: Do the best you can
with what you have.
FAMILY: A supportive husband and an
amazing daughter.
INTERESTS: Most spare time is spent
watching my daughter play soccer and
making great friends on the sidelines.
FAVORITE CHARITIES: American Red
Cross; Susan G. Komen Foundation
COMPANY: Parker Hannifin
HEADQUARTERS: Cleveland, Ohio
WEB SITE: www.parker.com
BUSINESS: Parker Hannifin is the
world’s leading diversified manufacturer
of motion and control technologies and
systems, providing precision-engineered
solutions for a wide variety of
commercial, mobile, industrial and
aerospace markets.
ANNUAL REVENUES: Over $10 billion
EMPLOYEES: 52,000
Parker Hannifn
Cathy Suever
For each of us, there are many different experiences and events we can point to
when defining what drives success. Terms such as good mentors, having passion,
building trust, and solid ethics, often come to mind. These could be considered
pre-requisites for success. For me, the whole package of what drives success
comes down to people.
i believe success is strongly influenced by respecting the people around us,
whether they are customers, superiors, peers, the team working for us, or even
people not directly involved. i grew up with seven siblings, so there were ten of
us in a one-bathroom home. Respecting each other wasn’t an option, but rather
a matter of survival. i learned at an early age that respecting the knowledge others
have, and understanding how i could use that knowledge, would help me
accomplish things faster and better, and could provide me great rewards.
This is one of the important homegrown lessons that i’ve taken into the
workplace with me. valuing what others can contribute, whether it’s the person
delivering the mail, or the highest leader in the company, has taught me that
respecting what they have to offer helps me even more than it helps them.
everybody approaches a problem with different perspectives, backgrounds
and opinions. Respecting what everyone has to contribute is a terrific learning
opportunity. Don’t let that opportunity escape. stop, listen, and learn from
every person you meet. appreciate their contribution and recognize them for
their value, no matter who they are. put yourself in their shoes and look at a
situation from their standpoint. practicing this in your professional life will not
only help you grow, but will also demonstrate a respect that will drive rewards
all around.
however, success doesn’t arrive by simply respecting the people you see every
day. i also believe in the principle of exceeding others’ expectations—every day.
always go a step further. Make them notice the job you’ve done. Demonstrate
you’re ready for the next level.
and you can’t do it alone. There are very few jobs, if any, that i could do
without the support of the team working with me, for me, or above me. That
includes support from home, from friends, and from many others we don’t even
see. Respect and value what they do for you, and you could go a very long way.
“Stop, listen, and learn from
every person you meet.”
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a 20-year hospitality career has led me to a special place. i am developing the
Global citizenship function within starwood hotels & Resorts Worldwide, inc.
Global citizenship is starwood’s tag for corporate social Responsibility and it
encompasses taking good care of the environment plus taking good care of people.
i grew up in a loving family tenaciously committed to working hard, standing
by their word, and helping others along the way. My eighth grade teacher, Mrs.
stanczak, appreciated those characteristics, instilled confidence in me, and nurtured my
instinct to do the right thing. as a result, i won the Good citizenship award at my
eighth grade graduation. it all started there! acting on these basic principles has served
me well over the years.
When things start to feel too complicated, i remind myself to stick to the
basics…to stay focused on the task at hand and to treat people the way i want to be
treated. staying on the right path can be simple if we let it be. That understanding
helped me navigate through the early days coaching and counseling associates,
re-stocking the sunday brunch buffet, or conducting a hotel quality assurance review.
in 2001, i took on my first role at starwood’s headquarters. My, how things can
feel overly complicated at the “corporate office.” it became essential to work hard
to keep things simple. i was privileged to learn from a distinguished group of mentors
full of warmth, creativity, and smarts. They shaped my management and leadership
approach by teaching me that a problem halved is a problem solved, to stay positive,
that everything communicates, and to enjoy loads of laughs along the way. in various
leadership roles that followed, i learned that in-person dialogue is more impactful
than e-mail, to solicit ideas from every level of the organization, to never stray too
far from the frontline of our business, and that there is always time to say thank you.
an especially memorable role at starwood was working to revitalize our Four
points by sheraton brand. That work started with listening to guests and then
focusing on the basics to drive improvements. our uncomplicated approach resulted
in unprecedented guest satisfaction scores and unit growth.
and now, i have the extraordinary opportunity to help mobilize starwood’s global
scale and harness the incredible passion of our people to take good care of the envi-
ronment and give back to our communities. With a portfolio of 1,000 hotels and
145,000 associates in 100 countries and nine brands, things could get complicated.
here’s to the friends, mentors, and experiences that will help keep us on the right path!
“Staying on the right path can be
simple if we let it be.”
TITLE: Vice President, Global Citizenship
EDUCATION: BS, Penn State
Hotel School
FIRST JOB: Camp counselor for children
with special needs
WHAT I’M READING: Just Good Business:
The Strategic Guide to Aligning
Corporate Responsibility and Brand, by
Kellie McElhaney
MY PHILOSOPHY: Everything communi-
cates; work hard; stay true to yourself.
FAMILY: i have a large, loving family that
includes a ten pound Shih Tzu.
FAVORITE CHARITIES: Choey Memorial
Pentathlon; The Smile Train
COMPANY: Starwood Hotels & Resorts
Worldwide, inc.
HEADQUARTERS: White Plains,
new York
WEB SITE: www.starwoodhotels.com
BUSINESS: Hospitality.
ANNUAL REVENUES: $5.9 billion
EMPLOYEES: 145,000
Starwood Hotels & Resorts Worldwide, Inc.
Sandy Swider
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everyone’s career path is different. But you can count on one thing—there will be
challenges along the way. That’s why it’s important to have a support system in place,
one you can look to for guidance and direction. no one can succeed alone. i
certainly didn’t, which is why i believe so passionately in the power of mentoring.
early in my career, i developed a network of people who helped me learn
about prudential’s businesses, about people, and about myself. no one called it
mentoring at the time, but that’s what it was. They shared insights on how to
navigate the organization and learn the unwritten rules of the corporate world.
They provided constructive feedback and delivered hard messages that were
sometimes difficult to hear. When i felt stalled, they helped me identify strategies to
grow and encouraged me to take on difficult but developmental assignments. Without
my mentors, i may not have made those key decisions that helped me advance.
having experienced the power of mentoring first-hand, i try to do the same
for others in my professional and personal life. i mentor several emerging lead-
ers within prudential and work closely with our business resource groups to help
reinforce the importance and impact of professional development and building
supportive networks. i am also active in external organizations like the executive
leadership council’s nextGen network, which seeks to support high-potential
african american professionals at critical stages in their careers.
one story particularly close to my heart is that of Kory and Kia saunders,
twin sisters and scholarship recipients from a not-for-profit organization i chair
outside of work that provides financial assistance and guidance to students of
color. Kory, one of my mentees, graduated summa cum laude from hampton
university and is now a marketing professional with Newsweek. Kia is an attorney
who recently passed both the new York and new Jersey bar exams.
These accomplished sisters are now sharing their gifts with young high school
and college students. To me that’s what it’s all about—helping others overcome
obstacles to achieve their own success so that they can become part of the next
generation to give back.
There’s an african proverb that says, “he who learns, teaches.” i believe this
is both a responsibility and a gift. We all have the ability to leave a unique and
lasting legacy within our families, professions, and communities—a legacy that
will benefit those who follow us. This is the virtuous cycle of leadership.
“No one can succeed alone.”
TITLE: Senior Vice President,
Human Resources
EDUCATION: BA, Foreign Languages,
Temple University
FIRST JOB: Short-order cook
WHAT I’M READING: Outliers, by
Malcolm Gladwell; Stormy Weather, by
James Gavin
MY PHILOSOPHY: “Service to
others is the rent we pay for living.”
–Marion Wright Edelman
FAMILY: Married with one child
INTERESTS: Reading, traveling,
and cooking.
FAVORITE CHARITY: EUPC
Scholarship Fund
COMPANY: Prudential Financial, inc.
HEADQUARTERS: newark, new Jersey
WEB SITE: www.prudential.com
BUSINESS: Financial services.
ANNUAL REVENUES: $29 billion in 2008
EMPLOYEES: 41,000
Prudential Financial, Inc.
Sharon C. Taylor
women worth watching in 2010
With more than 7 million customers and 27,000 employees, National Grid is
one of the largest investor-owned utilities in the world. And, our greatest strength
comes from the power of inclusion and diversity in our workforce. The value
of an individual’s skills, special talents, multicultural experiences, and alternative
life styles is an integral part of our corporate culture. So is our commitment to
preserving the environment as we address the energy needs of our customers.
Whether you are interested in future employment, or are a small business
entrepreneur, we welcome your perspective. Learn more about career and
business opportunities at www.nationalgridus.com.
energized by
DIVERSITY
DiversityJournalAd_6-18.indd 1 6/18/09 5:18:17 PM
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TITLE: Executive Managing Director
& Head, FX Products and
China Capital Markets
EDUCATION: BS, Psychology, Denison
University; MBA, Benedictine University;
working on graduate Gemology degree
FIRST JOB: Trading food for money
(grocery store cashier)
WHAT I’M READING: The Ascent of
Money: A Financial History of the World,
by niall Ferguson. Always read anything
by Janet Evanovich. Her Stephanie Plum
character is beyond funny.
MY PHILOSOPHY: Always trade money
for time. You can always figure out how
to get more money, but there is no way to
expand your defined time on earth.
FAMILY: Married, three children.
INTERESTS: Skiing; jewelry design;
running; core training.
FAVORITE CHARITY: Children’s
Memorial Hospital
COMPANY: BMO Capital Markets
HEADQUARTERS: Toronto, Canada
WEB SITE: www.bmo.com
BUSINESS: Financial services.
ANNUAL REVENUES: $10.2 billion
(Canadian)
EMPLOYEES: 37,000
BMO Capital Markets
Jamie K. Thorsen
i was fortunate to enter the foreign exchange (Fx) business in the late ‘70s.
even though Fx trading is one of the world’s oldest professions, it suddenly
became very meaningful to international investors and multi-national corporations
when president nixon floated the dollar by removing it from the gold standard.
Fx lacked the defined “old boy” structure, so promotions and opportunities were
based on performance first. Working in a meritocracy has allowed me to grow
professionally and personally—doing what i enjoy. i try to create that environ-
ment for my team. i have found that if you are consistent in your behavior,
clear in your expectations, and have integrity regarding your interactions with
people, getting results becomes an easier task. in addition, having a passion for
your work, an ability to continue learning, and a sense of fun, will keep every-
thing new and exciting. Most importantly i have found that looking for ways to
re-invent yourself and your career keeps you from getting tired or complacent.
in every challenge i have found opportunity and growth. everything that has
been a struggle has turned into a learning experience, where each hurdle has brought
both expected and unexpected benefits. i have learned that taking risks and
“being in the game” is the only way to encounter opportunity and obtain results.
To me, success at work is enjoying what you do and being able to take ownership
of a business or a role, so by my definition i consider myself successful. i always
caution people that work success is only a part of the equation. To be truly
successful, i believe you need to be able to balance your career with family,
friends and outside interests. While not an easy task, i believe that this balance
is something that is “job one” in terms of being good at what you do and happy
with whom you have become. i do think you can “have it all.”
one’s lifestyle is governed by balancing things that you love to do with
things that are necessary to do. steer yourself into a position where both are
satisfying. a career is more than a job; it’s a way to express yourself to the world
and be creative in your own very special way. enjoy every moment.
“…taking risks and ‘being in the game’
is the only way to encounter
opportunity and obtain results.”
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The road i traveled to reach my goals started in my parents’ kitchen, where i was
consistently taught that i would achieve my dreams if i trusted in myself, worked
hard, and made informed decisions, even if they might not always be well received.
This is the foundation of my success: “To thine own self be true.”
The basic tenet of my philosophy is that you are responsible for your career path.
There is rarely a prescribed and direct path to success. here are some guiding principles
i’ve learned and applied:
Be completely engaged. Remain focused on your current assignment and job
responsibilities, rather than looking ahead to the next opportunity or promotion.
Be prepared for any opportunity. educate yourself both formally, with advanced
degrees and certifications, and informally, by joining industry groups or attending
industry-related seminars and functions.
Be flexible—say yes. Be open to assignments that may be outside your expertise.
opportunities that have been most helpful for my growth have been those outside of
my comfort zone. They broadened my skills and reinforced my self-confidence.
Be clear about setting expectations. When you assume a new assignment outside
your area of expertise, fully understand what the expectations are, and don’t pretend to
know more than you do. Request coaching, staff support, or other reasonable assistance
to help you acclimate to the new role.
Be a professional. act and dress professionally.
Be a good communicator. effective and influential speaking and writing skills are
essential to success. invest time to enhance these skills. The smartest people may not be the
most successful if they aren’t able to communicate in a clear, concise, and credible manner.
Be decisive. Being able to make well-informed (and possibly unpopular) decisions
is a true sign of a leader.
Be willing to take a risk and to make mistakes. Taking well-informed, reasonable
risks is an integral part of a successful career. Turn adverse situations into learning experiences.
Being responsible for your career path includes learning from others: your family,
teachers, mentors, mentees, friends, and colleagues. listen, observe, and absorb. What
works; what doesn’t?
Finally, be patient. success may not follow the time frame that you envision. it is
better to be promoted one year “late” than one year too “early.”
as i learned from my parents, “To thine own self be true.”
“…you are responsible for
your career path.”
TITLE: Senior Vice President,
Deputy General Counsel & Secretary
EDUCATION: BA, Economics, Boston
University; JD, Brooklyn Law School; LLM,
new York University School of Law; MBA,
Columbia University School of Business
FIRST JOB: Beachbrook Day Camp
counselor, for children with special needs
WHAT I’M READING: The Tipping Point,
by Malcolm Gladwell
MY PHILOSOPHY: To thine own self
be true.
FAMILY: Husband, Michael; children,
Brandon and Rebecca.
INTERESTS: Music (Bruce Springsteen),
dance (tap, ballroom, jazz), Girl Scouts
(Brownie Leader for my daughter’s troop),
sports (Jets, Mets and my son’s teams).
FAVORITE CHARITIES: Girl Scouts
COMPANY: new York Life
insurance Company
HEADQUARTERS: new York City
WEB SITE: www.newyorklife.com
BUSINESS: insurance.
ANNUAL REVENUES: Operating
Revenue: $14 billion
EMPLOYEES: 8,932 U.S.-based
employees (as of May 31, 2009)
New York Life Insurance Company
Susan Thrope
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looking at my career now (particularly in light of today’s economy), it appears
to have been a plan well executed. But neither the path i have traveled, nor the
degree to which i have succeeded, were what i expected, and are in large part
due to my mentors, who helped me find my strengths and maintain and achieve
greater perspective.
like many women of my era, i started out believing that “professionalism”
was equated with “toughness” and maintaining aloofness. But one cannot develop
professionally (or probably in any other way) in isolation. Mentoring relationships
can enable those starting out, to see what they cannot see, in their performance
and themselves. it was my mentors who led me to understand that my viewing
an issue in an unconventional way, and my habit of speaking in metaphors, were
expressions of creativity i should not suppress, but combine with discipline to
strengthen my analysis. perhaps more importantly, each of my mentors pushed me
to pause before reacting, and look at issues and situations from the perspectives of
others involved. Though sometimes this is a challenge for independent achievers,
it is in fact the key to true success.
My mentors have been a varied lot with greater and lesser roles in my develop-
ment—senior partners, the women in leadership in my organization, the judge for
whom i clerked, and, later in my career, my clients who cared enough to provide
me feedback. To this day i stop and think, “What if i were the supervisor being
handed this work product, the judge ruling on this argument, the client hearing
this advice?” and now that i am myself the supervisor, i think, “What if i were
the junior lawyer getting these instructions or that feedback?” These reflections
have enabled me to reach greater levels of communication, teamwork, and results.
To those beginning their careers, look for mentoring in a variety of relationships,
and allow others to help you see in yourself what might be obscured for you. and
be aware of other views when confronted with a new or difficult situation—as your
mother would say, stop for a moment and put yourself in the other person’s shoes.
“…be aware of other views
when confronted with a new
or difficult situation…”
TITLE: Partner, Policy Committee
Member, and Chair of the
Restructuring Practice
EDUCATION: AB, Economics and
Linguistics, with distinction, Phi Beta
Kappa, Greenberg Prize for Outstanding
Linguistics Graduate, Member of Council
of Presidents, Stanford University; MA,
Linguistics, Stanford University; JD, Yale
Journal on Regulation, Co-Editor-in-Chief,
Yale University
FIRST JOB: Working at
Kentucky Fried Chicken
WHAT I’M READING: The Dream of
Scipio, by iain Pears
MY PHILOSOPHY: Put yourself in the
other person’s shoes.
FAMILY: Two daughters, 13 and 10.
INTERESTS: Skiing, ancient Rome,
word games.
FAVORITE CHARITY: World
Wildlife Foundation
COMPANY: O’Melveny & Myers LLP
HEADQUARTERS: Los Angeles,
California
WEB SITE: www.omm.com
BUSINESS: Law Firm.
ANNUAL REVENUES: $907.5 million
EMPLOYEES: 2,172 (935 attorneys)
O’Melveny & Myers LLP
Suzzanne Uhland
women worth watching in 2010
www.parker.com
At Parker, some of our greatest successes happen when we bring people with different
backgrounds and perspectives together. The ideas flow and innovation begins.
As the global leader in motion and control technologies, we recognize the importance
of a positive culture that promotes diversity, community and ethical behavior. And, we
are proud to support Profiles in Diversity Journal and its eighth annual Women Worth
Watching special issue.
Together, we can bring people
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My number one leadership rule is something i learned from my 93-year-old
father. he has been a judge for over 40 years. after high school, i would walk to
his office to catch a ride home. usually, he would be meeting with someone in
his chamber. They would be in deep conversation while sharing afternoon tea.
as i watched, i thought there must be some very important legal matter being
discussed. Maybe there was, but what really stood out to me was this observation:
My dad listened intently, smiled warmly, shared a kind word, and included a
firm handshake. after the discussion, each person left with a wide smile and
seemed to step a little lighter. This scenario played out time after time.
“Giving people a little more than they expect is a good way to get back a lot more
than you’d expect.” —Robert half
i strive to practice this leadership skill each day, and have seen a positive
impact on our team.
i read the book How Full Is Your Bucket?, by Tom Rath and Donald o. clifton;
they describe the importance of positive impact in the workplace through The
Theory of the Dipper and the Bucket. everyone has an invisible bucket. We are at
our best when our buckets are overflowing. everyone also has an invisible dipper. in each
moment, we can use our dipper to fill or to dip from another person’s bucket.
Good leadership requires you to have someone to follow you. studies have
demonstrated that positive interaction, direction, and energy increase productivity.
in healthcare, our employees are required to give to their patients and customers
all day long. They finish up for the day and head home to give to their families.
Without leaders who provide recognition or praise of a job well done or provide a
moment of encouragement, their employee buckets are pretty empty at the end of
the day. industry surveys say many employees leave their jobs because they don’t
feel appreciated.
By increasing positive energy in our organizations, we can improve job satisfac-
tion, customer and employee retention, increase productivity, and maybe even the
unthinkable—allow…work to be fun.
My experience taught me success is built on taking every opportunity to
really listen, provide a bit of praise, fill someone’s bucket. employees are happier
and more productive, business is strong, and even life is better. in retrospect, i
now know that i watched my father fill many buckets. and as the author stated,
“Don’t waste another moment—another bucket is waiting for you to fill it.”
“…positive interaction, direction,
and energy increase productivity.”
TITLE: Senior Vice President,
Clinical Operations
EDUCATION: MS, Communication
Disorders, University of Wisconsin
FIRST JOB: Certified nursing assistant
WHAT I’M READING: Franklin D.
Roosevelt biography
MY PHILOSOPHY: it is a choice i make
to see joy and fun in each person,
situation, and experience i encounter.
FAMILY: Husband of 35 years, Mike; and
our four sons and daughter-in-law.
INTERESTS: Politics, reading, sports.
FAVORITE CHARITY: The HOPE Fund
(company’s employee assistance fund)
COMPANY: Kindred Healthcare
HEADQUARTERS: Louisville, Kentucky
WEB SITE: www.kindredhealthcare.com
BUSINESS: Diversified post-acute
healthcare services.
ANNUAL REVENUES: $4.2 billion
EMPLOYEES: 54,500
Kindred Healthcare
Mary D. Van de Kamp
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For many years after earning my MBa, i worked in a very male-dominated
discipline and industry—finance within a transportation and logistics company.
There were very few females in positions of power to learn from and to be mentored
by. But i quickly learned that mentors are everywhere, and you can learn and
grow in every situation.
i probably learned the most from two individual bosses; one good and one
not so good. The “good boss” taught me the power of communication, team
building and the importance of applying a critical thought process to each and
every situation. The “bad boss” taught me how to deal effectively with difficult
personalities and circumstances, and how to navigate the corporate political
environment. You can learn just as much from a good boss as you can from a
bad one—even if it is what not to do!
i also quickly learned that a great attitude is the key to success. Faced with
difficult odds in succeeding in a predominately male-dominated industry, i
chose to come to work every day with a positive attitude and a desire to succeed.
abraham lincoln said, “always bear in mind that your own resolution to succeed
is more important than any other one thing.” You choose your attitude each
and every day, and i’ve chosen a positive one—one that fosters great relation-
ships both in and out of work.
i saw many of my male colleagues thrive professionally by taking calculated
risks, while i also witnessed many of my female colleagues not willing to leave
their comfort zones. Being open to new opportunities and taking on new and
different responsibilities has served me well. i began my career in finance, and
now i head up investor Relations and Global communications for a multi-
national consumer brand.
But the biggest lesson i’ve learned is to be myself and to have fun. Don’t try
to be someone you’re not, or work in an environment that does not inspire and
challenge you. and most of all—be happy. life is too short not to be happy—
love what you do, and do it well!
“Don’t try to be someone you’re not
or work in an environment that
does not inspire and challenge you.”
TITLE: Senior Vice President, investor
Relations and Global Communications
EDUCATION: BA, School of Public Affairs;
and MBA, international Business and Finance,
Florida international University
FIRST JOB: Age 12: Papergirl for an
afternoon community paper
MY PHILOSOPHY: Life is too short not
to be happy—love what you do, and do
it well!
FAMILY: Married 14 years, with two
boys, ages 10 and 11.
INTERESTS: Cooking, travel.
FAVORITE CHARITIES: HAVE iT YOUR
WAY
®
Foundation; American
Diabetes Association
COMPANY: Burger King Corp.
HEADQUARTERS: Miami, Florida
WEB SITE: www.bk.com
BUSINESS: Quick service
restaurant chain.
ANNUAL REVENUES: $2.5 billion
EMPLOYEES: 27,000 corporate- and
company-owned restaurant employees
Burger King Corp.
Amy E. Wagner
women worth watching in 2010
134 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
T
Throughout my life, my mom has been my number one mentor and role model.
she taught me by example that “to whom much is given, much is expected,”
and to take the blessings of my life and give them to others. i have carried those
lessons with me throughout my personal life and professional endeavors.
in addition to my mother, i’ve had many people in my life that have mentored
me and influenced me to be the person that i am today. From my days as a teen-
ager working at a neighborhood restaurant, to my current position at comcast,
there have been many people along the way who have served as mentors to me
and have shown me that being a leader is about more than giving instruction.
Mentoring is about taking people’s potential and guiding them toward reaching
their goals, which ultimately leads to us reaching our collective goals. it is also
about being an advocate for others. additionally, it is about being a leader versus a
manager. i’ve learned great lessons from family, friends, colleagues, supervisors,
and even those whom i have supervised.
My career path began at Bell atlantic right out of college. i entered their
management training program and learned to manage people at call centers.
From there, i honed my skills at peco energy, a consulting firm called Gartner
Group, and for a brief time, a start-up called software consulting Group. i then
joined comcast, where i have been for 10 years, doing what i am really passionate
about—helping others by connecting how a business can positively impact
a person’s experience. i have gained much knowledge from these experiences,
including learning the value of negotiation skills, how to find common ground,
the ability to think systematically and how to coach and develop others.
i also overcame some hurdles. i realized that leadership is hard work and is
never easy when you work in a people-centric environment. i also experienced
challenges in some instances of not being taken seriously by others because i am
a woman and a person of color. But my perspective was always positive, looking
for the lesson in each situation.
i have so much that i want to do in my life. and my advice to young
women is to be persistent while leaning on the wise council of mentors. They
can act as a strong support system and can help move you toward reaching your
fullest potential.
“…be persistent while leaning on the
wise council of mentors.”
TITLE: Senior Vice President of Customer
Care, Comcast Cable
EDUCATION: BS in Business Adminis-
tration, Villanova; MS, Organizational
Dynamics, University of Pennsylvania
FIRST JOB: Call Center Assistant
Manager at Bell Atlantic
WHAT I’M READING: Lipstick Jihad,
by Azadeh Moaveni;
my monthly Vanity Fair magazine
MY PHILOSOPHY: To whom much is
given, much is expected.
FAMILY: i live with my husband Thomas,
my stepdaughter Jazmine, and my
mother, Patty; my sister and brother,
nieces and nephews, and grandmother all
live close by; my father, Voyer, resides in
LA. Family is very important!
INTERESTS: Tennis, indoor rock climbing,
reading, shopping, family time, double-
dutch, international travel.
FAVORITE CHARITIES: Montgomery
County Head Start; Urban League
of Philadelphia
COMPANY: Comcast Corporation
HEADQUARTERS: Philadelphia,
Pennsylvania
WEB SITE: www.comcast.com
BUSINESS: Cable, internet, and
phone communications.
ANNUAL REVENUES: $34.3 billion
EMPLOYEES: Approximately 100,000
Comcast Corporation
Tina Waters
women worth watching in 2010
Diversity powers innovation.
Innovation powers Comcast.
To learn more about our commitment to diversity,
go to www.comcast.com/diversity
Comcast congratulates our own Tina Waters for being featured in
the 8th Annual WomenWorthWatching
®
Issue. Here’s to her strength
and persistence to be an authentic leader and mentor.
We power dreams in our communities. And we live and breathe
innovation every day.
By embracing diversity of thought, philosophy and experience,
we have become the nation’s leading provider of entertainment,
information and communication products and services.
By embracing diversity of communities, we have become an
employer and a provider of choice.
women worth watching in 2010
136 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
W
When i was a little girl, my mother instilled in me a core value that i have
upheld my entire life. she said, ‘‘no matter what you do, help other people.” Those
words have played a vital role in my personal and professional development.
i began my career at MWv as a computer programmer. i excelled at my role
and was quite happy with the career path i had chosen. But, as fate would have
it, my career would take a different turn when one of my early mentors said to
me, “stephanie, you are a star in computer programming, but you have an even
greater gift—developing others. Don’t ever lose that.” Those words resonated
deeply with me, and i began to look for opportunities that combined my skills
with my passions.
in my current role, i am able to develop others on a daily basis and it is
exciting work. i help hone the skills of promising up-and-coming talent and
also assist senior leaders in maximizing their strengths. i’m grateful for the opportunity
to build and fortify relationships with colleagues, students, suppliers, and the
community. i also seize the opportunity to mentor others whenever possible.
Mentors have played an important role in my life and giving back is essential.
in my opinion, a mentoring relationship is not meant to be comfortable. on
the contrary, a mentor should stretch the mentee and challenge them to become
a better person. no matter how amazing a mentee may be, i’ve always found the
following to be true:
First, everyone has strengths and development opportunities. second, building
and maintaining positive relationships is a vital component in one’s development.
and last, but certainly not least, listening is a crucial skill. over the years, my
mentors have provided me with feedback that might not have been easy to listen
to…but it was necessary for me to hear. The most important changes i’ve made
in my life have been because of strong mentors who spoke openly and honestly
with me. Those changes have helped me become the woman i am today.
in my opinion, development never ends. as i continue to grow both
personally and professionally, i will always look for those mentors who can help
me improve myself in my life journey. and, as my mother wisely recommended
many years ago, i will also always look for opportunities to help others along
the way.
“…a mentor should stretch the mentee
and challenge them
to become a better person.”
TITLE: Vice President, Diversity and
Leadership Management
EDUCATION: BS in Business Administration,
University of South Carolina
FIRST JOB: Computer Programmer
WHAT I’M READING: Mystery novel by
Walter Mosley and the Bible
MY PHILOSOPHY: The Golden Rule:
“Do unto others as you would have them
do unto you,” and “To whom much is
given, much will be required.”
FAMILY: Husband, Mario; and sons,
Andrew and Austin.
INTERESTS: Spending time with family,
travel, music, and reading.
FAVORITE CHARITIES: Various youth
and education charities
COMPANY: MWV
HEADQUARTERS: Richmond, Virginia
WEB SITE: www.mwv.com
BUSINESS: Packaging. MWV is a global
packaging company that provides pack-
aging solutions to many of the world’s
most admired brands in the healthcare,
personal and beauty care, food, beverage,
media and entertainment, and home and
garden industries.
ANNUAL REVENUES: $7 billion
EMPLOYEES: 22,000 worldwide
MWV
Stephanie Gaillard White
women worth watching in 2010
As a global leader in packaging solutions, our customers constantly seek innovation.
At MWV, we deliver bold new ideas by creating a diverse and inclusive work
environment. More than 21,000 employees contribute to our growth, help us
maintain our competitive edge, and keep us connected to the
dynamic marketplace we serve.
A company of innovation
A culture of inclusion
mwv.com
FINALDiversityInclusion.indd 1 8/19/09 4:47 PM
women worth watching in 2010
138 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
I
i was born in Freetown, sierra leone, in West africa, and immigrated to
london to attend college. i moved to Boston in 1984. leaving the security of
my parents’ home at a young age was scary, and i have had to confront and
overcome numerous challenges. i have been able to follow my dreams and over-
come adversities because of the values of hard work, determination, perseverance,
hope, and faith my parents had instilled in me. These values, and my clear
vision for what i wanted in my life, have helped me to build my skills as a leader
dedicated to serving others. as an immigrant and full-time working mother of
three sons, persevering through challenging times has taught me patience, made
me stronger, and helped me maintain the energy and motivation it takes to keep
moving forward even when there are obstacles. also, my important role as a parent
means that i have to be efficient and effective so i can successfully balance work
and life.
My progression from working as a bank clerk when i first moved to Boston,
and not having any family and friends to support and guide my career, to being in
my current position where i am making a difference in the lives of 12,000 vulnerable
residents in the communities my organization serves, has required discipline, a
steady focus, and a willingness to evaluate my experiences and learn from them.
i continue to look for opportunities to remain current and appropriate so i can
serve as a role model to others.
as a leader, i make it a personal priority to create energy in others, make
things happen, pave the way, inspire a shared vision, challenge the process, and
empower others to act. i did not have a mentor to rely on, but had the strong
support and example of my parents, especially my mother’s wisdom. i also joined
several professional organizations that gave me access to resources and learning.
Because of my experiences, i believe great leaders must be teachers, and should
make the mentoring of others a priority.
When i speak with young people, i encourage them to pursue their dreams
with a clear vision, determination and plan of execution; to make active changes
when needed; and stay focused in spite of adversity and challenges.
“…I make it a personal priority
to create energy in others…”
TITLE: President & Chief Executive Officer
EDUCATION: BS, Business Administration,
London School of Accountancy, Fellow
of the institute of Chartered Secretaries
and Administrators, UK (iCSA); Graduate
Certificate in Administration and Manage-
ment (CSS), Harvard University Extension
School; MBA, Anna Maria College
FIRST JOB: My mother’s family-owned
business
WHAT I’M READING: Resonant Leader-
ship, by Richard Boyatzis
MY PHILOSOPHY: We should aspire
to live an abundant and joy-filled life,
celebrating who we are and where we
are at the moment, even when our days
are far from perfect. Our joy should not
be dependent on the circumstances
surrounding us, on what we own, who
we are with, or how successful our career
happens to be. Joy comes from being the
real you!
FAMILY: Three sons.
INTERESTS: Reading, traveling abroad,
interior decorating, wellness.
FAVORITE CHARITY: Whittier Street
Health Center
COMPANY: Whittier Street Health Center
HEADQUARTERS: Roxbury,
Massachusetts
WEB SITE: www.wshc.org
BUSINESS: Urban health care and
social services, serving 12,000 low income
patients from medically underserved
communities.
ANNUAL REVENUES: $16 million
EMPLOYEES: 165
Whittier Street Health Center
Frederica M. Williams
women worth watching in 2010
Diversity makes us
stronger. Your talents
make us better.
www.aramark.com
An equal opportunity/affirmative action employer committed to workforce diversity.
Recognized as one of
the “40 Best Companies
for Diversity.”
Black Enterprise magazine, 2008
Consistently listed
since 1998 among
“World’s Most
Admired Companies.”
Fortune magazine, 2009
At ARAMARK, our mission is to be a company where the best people want to work…people
from all backgrounds, perspectives and experiences. That mission is reflected throughout our
organization, from our executive offices to our operations at ballparks, universities, elementary
schools and beyond. We are comprised of a rich mosaic of individuals — who together make us
Since 1998, FORTUNE magazine has consistently recognized ARAMARK as one of the top
three most admired companies in its industry. Headquartered in Philadelphia, ARAMARK has
approximately 260,000 employees serving clients in 22 countries.
For more information about ARAMARK, professional opportunities available, and application
procedures, please visit www.aramark.com
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THE ALL-NEW 2010 FORD TAURUS
*Available features. Driving while distracted can result in loss of vehicle control. Only use mobile phones and
other devices, even with voice commands, when it is safe to do so. **Class is full-size, non-luxury cars.
©2009 Ford Motor Company
Empower the driver with technology. Be flawless in every detail. From SYNC,
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Smarter, leaner, sexier than ever before.
women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 141
G
Growing up in a farming community in northern indiana, one of eight children,
the philosophy instilled was clear: work hard, do your best, and be practical.
That led me to accounting and becoming a cpa. Working in public accounting
for a couple of years was a great experience, allowing me to see different businesses,
hone my skills in juggling priorities, and work for a variety of bosses and clients.
in the early 1980s, i went to work in accounting for an international off-
shore drilling company. Mentoring was not universally practiced, so i used
opportunity—and observation of bosses, peers, and business contacts as models,
both good and bad—to help shape my business practices and approach.
although mentoring is a very important tool, if you cannot find one, there are
alternative approaches to continue to advance your business skills.
Working in the oil industry during the downturn of the 1980s taught me a
great deal, including the “serenity prayer.” You have to focus on what is within
your sphere of influence and apply your energy there. Teamwork and cooperation
are vital and need to be deliberately fostered. While people may take a job for a
variety of reasons, i believe they stay because of the people they work with and
their ability to feel like they can make a positive contribution, especially when a
business is going through difficult times.
Developing my career in global companies, i have come to respect and
appreciate how differing cultures and points of view are a vital part of making
a company successful over the longer term. i’ve also learned that when deal-
ing with such diversity, one should not underestimate the amount of planning,
patience, and persistence required to successfully enact change.
although not raised to be particularly adventurous, as my career advanced,
i learned to be willing to explore different paths, leaving a comfort zone for an
opportunity to have a positive impact. When i accepted my first position as
chief information officer, i had the opportunity to learn a great deal about
technology, and i taught a great deal about business and process to my team.
The company, the team, and i all gained from the exchange of experiences, and
i continue to strive to learn and teach every day.
“You have to focus on what is
within your sphere of influence
and apply your energy there.”
TITLE: Vice President and
Chief information Officer
EDUCATION: Bachelor’s degree in
Accounting, indiana University at South
Bend; Certified Public Accountant
(indiana - inactive)
FIRST JOB: Various positions at a
nursing home during the summer before
high school
WHAT I’M READING: The Appeal, by
John Grisham
MY PHILOSOPHY: if you take “good
care” of today, tomorrow will take
care of itself. A person must be able to
live, work, and enjoy the daily journey,
treating people with integrity and value,
making the best judgments and choices
they can at the time. if they do, they will
be able to be proud of the outcome,
whatever it is.
FAMILY: Husband of five years, Jim, and
my three children, ages 26, 24 and 20.
INTERESTS: Spending time with family,
including travel, good food, wine, and
entertainment.
FAVORITE CHARITY: Susan G. Komen
for the Cure
COMPANY: KBR
HEADQUARTERS: Houston, Texas
WEB SITE: www.kbr.com
BUSINESS: KBR is a leading global
engineering, construction and services
company supporting the energy,
hydrocarbon, government services, and
civil infrastructure sectors.
ANNUAL REVENUES: $11.6 billion total
revenue in 2008
EMPLOYEES: More than 57,000
KBR
Barbara S. Wood
women worth watching in 2010
142 Profiles in Diversity Journal Se pt e mbe r/ OctOber 2 0 0 9
A
at age 15, my parents gave me the best gift imaginable—the chance to immigrate
to the united states—with the hope of giving me and my three siblings a future
with more opportunity than the one we had in Taiwan. This event altered the
direction of my life.
Throughout high school, i excelled in math and science, and uc Berkeley’s
college of chemistry seemed like the perfect fit. at Berkeley, i was exposed to
an environment that was predominately male. as an asian female, i had to adapt
quickly to thrive. after many years of dedication, sacrifice, and hard work, i am
now the first female to hold my current position as corporate vice president and
division general manager of the etch business unit for applied Materials.
This past March, i celebrated my twentieth anniversary with the company.
looking back at my career, i was constantly given the challenges to develop or
turn around products. under my leadership, i consistently grew revenue and market
share with high profitability for several different product groups. Management
recognized my abilities; this resulted in increased scope and responsibilities.
i find it exciting to work in the semiconductor industry, navigating through
fast-changing technical challenges, business environments, and customer needs. To
win each business, one needs to meet not just the technical and cost requirements,
but to understand the competition and customer. i enjoy this big puzzle of working
with people and fixing problems. These characteristics work well for this industry,
and with a company and customer base as diverse as applied Materials.
i was initially shy and introverted by nature, so it took many years of growing
to hone my leadership skills. as i watched leaders i’ve worked with throughout
the years, i’ve learned that it is a must to establish trust and respect with my
team and colleagues in order to effectively drive the progress or change needed to
achieve success.
There may not always be an answer for any given situation, but if you have an
open mind and think in terms of what is best for the company, customer, or your
family, you will end up on the right path to success.
“…I’ve learned that it is a must
to establish trust and respect with
my team…”
TITLE: Corporate Vice President, Division
General Manager, Etch Business Unit
EDUCATION: BS, Chemical Engineering,
University of California, Berkeley
FIRST JOB: Working for Baskin-Robbins
at 16 years old. it was a great opportunity
for me to learn English.
WHAT I’M READING: Better: A
Surgeon’s Notes on Performance, by
Atul Gawande
MY PHILOSOPHY: never give up; do the
best you can with your job and life, so
that there are no regrets.
FAMILY: Husband; daughter, 6; and
son, 4.
INTERESTS: The symphony.
FAVORITE CHARITY: Doctors
Without Borders
COMPANY: Applied Materials, inc.
HEADQUARTERS: Santa Clara, California
WEB SITE: www.appliedmaterials.com
BUSINESS: World’s leading
semiconductor, flat panel, and solar
equipment maker.
ANNUAL REVENUES: $8.13 billion
EMPLOYEES: Approximately 12,800
worldwide
Applied Materials, Inc.
Ellie Yi-Li Yieh
women worth watching in 2010 women worth watching in 2010
Profiles in Diversity Journal September/ OctOber 2 0 0 9 143
T
The road from Wall street M&a lawyer to cFo of an $8 billion revenue
company is neither straight nor obvious. From a mentoring perspective, i always
make clear that, in building a career for yourself, you must be willing to take
(calculated) risks, and you must also find roles about which you can be passionate,
and people with whom you enjoy working.
if you had told me 15 years ago that i would be sitting in the chair i occupy
today, i would have laughed at you! i enjoyed what i was doing, was good at
my job (by then i was in-house counsel at sara lee corporation), and liked the
people with whom i worked. Then opportunity came knocking in the form of
a much higher profile role on the M&a/strategy team at sara lee. With some
trepidation, i leapt, and learned quickly that i enjoyed the business side even more
than the legal side—and that with hard work, i could be successful at it as well.
That was the last time that i waited for opportunity to “come knocking.” From
then on, i kept a keen eye out for what i would enjoy doing next and what i
needed to do to put myself in a position for growth.
i am a firm believer in Madeleine albright’s quote that “there is a special place in
hell for women who don’t help other women.” it is important to me that her message
is clearly heard, and that other young women are aware of the power and support
they can give and receive from each other. it is with this expectation that i mentor
and help young women along in their career so that when the opportunity presents
itself, those who have benefited from my help will do the same for some one else.
“…you must be willing to take
(calculated) risks…”
TITLE: Senior Vice President and
Chief Financial Officer
EDUCATION: BA, The College of
William & Mary; JD, University of Chicago
Law School
FIRST JOB: Bank teller
WHAT I’M READING: Fat Envelope
Frenzy, by Joie Jager-hyman (my older
daughter is a junior in high school)
MY PHILOSOPHY: if you are comfort-
able in your role, it is time to find your
next role.
FAMILY: Daughters Emma, 16; Reba, 13.
INTERESTS: My daughters, biking, travel.
FAVORITE CHARITY: Mark A. Orloff
Teacher’s Award (award set up in my
husband’s memory to fund further
education of day-school teachers)
COMPANY: CDW Corporation
HEADQUARTERS: Vernon Hills, illinois
WEB SITE: www.cdw.com
BUSINESS: Technology hardware,
software, and services.
ANNUAL REVENUES: $8.1 billion
EMPLOYEES: 6,400
CDW Corporation
Ann Ziegler
144 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
AXA HALLIBURTON
USPS VERIzON WAL-MART WASTE MANAGEMENT
IBM
SODEXO
ITT KPMG
PITNEY BOWES SHELL
BURGER KING
VANGUARD WELLPOINT
In your opinion, what are the attributes of a great leader that you have employed in
your career?
honesty and integrity are critical attributes of a great leader, and necessary to build an environ-
ment of trust and respect. other leaders have taught me that listening is as important as commu-
nicating, and teams respond to a leader who is approachable. The decisiveness of some great leaders
has inspired me when i am faced with making a tough, risky decision.
What is your most rewarding professional accomplishment?
one of the first large projects i managed was the implementation of an electronic banking product
to gain market share and increase revenues. some of my colleagues were skeptical about the feasi-
bility of my proposed solution. i was given the opportunity to explain the concept and, ultimately,
senior management agreed to adopt my approach. i worked with a great team and the project was
very successful, exceeded expectations and received a lot of recognition.
What is the best advice you have ever received in your career?
“in business, perceptions are reality.” it sounds a bit harsh, but it taught me that the more
effective we are in communicating with our customers and people we work with, the narrower the
gap between perception and reality.
What I’m reading: The Geography
of Bliss, by Eric Weiner
My philosophies:
Be true to yourself.
Set high standards and live by them.
Interests: Boating and fishing.
Victor AndrAde Senior Vice President, information Technology
Headquarters: New York City
Web site: www.axa-equitable.com
Primary Business: Life insurance, annuity and investment products and services.
Employees: Approximately 11,000 employees and sales personnel
AXA EquitAblE lifE insurAncE compAny
Hispanic Heritage Month begins September 15th, the
anniversary of independence for five Latin American
countries: Costa Rica, El Salvador, Guatemala, Honduras,
and Nicaragua. Today, more than 35 million people in
the United States identify themselves as Hispanic or Latino.
We asked our Hispanic readers to share their stories
with us. We wanted to know who influenced them
early on, what they value right now, and what they
share as mentors.
We are proud to introduce these individuals to you;
we applaud their efforts and celebrate their achievements.
We hope you’ll enjoy meeting them.
Profiles in Diversity Journal September/ OctOber 2 0 0 9 145
In your opinion, what are the attributes of a great leader that you have employed in
your career?
• Ethics. i am convinced that we must act with integrity, whether in our work or in our personal
life. nobody should be considered a role model if they don’t act ethically in all aspects of life.
• Dedication. Whatever the activity, it will produce greater results if it is done with dedication.
This involves focusing all your senses, energy, and efforts on the task at hand, whatever it is.
• Commitment. leaders distinguish themselves when they are committed to the values, objectives,
and practices of the company for which they work. if a person is not committed to his or her
company, that person will hardly achieve the goals set by their employers.
• Ability to adapt. committed leaders know how to easily adapt to changes, and help others to
feel committed as well. in fact, leaders have the responsibility to produce changes, and to ensure
those changes are properly managed.
What obstacles have you overcome in your career to date and how has this made you a
better leader?
i don’t see them as obstacles. i visualize my career path as a steeplechase, in which i must not stop
in front of any hurdle, but jump them at the right moment, at the right speed, and at the right
height to overcome each of them. Those “hurdles” have helped me to teach others that anything
is possible. and that is what others expect from me.
Education:
Electrical Engineering degree,
University of Chile
What I’m reading:
When Markets Collide,
by Mohamed El-Erian
My philosophy:
Constancy of Purpose.
Interests:
Music, outdoor sports.
Headquarters: Houston, Texas, and Dubai, United Arab Emirates
Web site: www.halliburton.com
Primary Business: Energy services.
Employees: 50,000 plus
HAlliburton
In your opinion, what are the attributes of a great leader that you have employed in
your career?
To me, a great leader is someone who exceeds expectations, is committed to excellence and is fully
accountable for everything he or she does. in my career, i’ve worked hard to build solid relation-
ships with the company leadership team, my colleagues and my team. i also support my team and
motivate them to perform at their best.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
a long career with one company has many benefits, but can also present some challenges.
When you begin working with a company at a higher level, you are viewed as an experienced
professional and are recognized for your expertise in your particular area. i began my career with
the BuRGeR KinG® brand as a restaurant team member. i worked hard to obtain the experience
i needed, so that i could be successful and achieve recognition for my professional development. My
experience over the years has definitely made me a well-rounded leader for my team today.
What is the best advice you have ever received in your career?
To understand and appreciate the importance of a team in your overall success. i am fortunate to
have a team that provides me with a solid foundation, so that i can concentrate on implementing
the strategies that will help move our business forward.
Education: Business degree,
Miami Dade Community College
What I’m reading:
Good to Great, by Jim Collins
My philosophy:
Be an example all of the time.
Interests:
Sports, spending time with family.
ArmAndo JAcomino President, Latin America & Caribbean Region
Headquarters: Miami, Florida
Web site: www.bk.com
Primary Business: Fast food hamburger restaurant.
Employees: Approximately 27,000 corporate- & company-owned restaurant employees in the U.S.
burgEr King corp.
roberto munoz Vice President, Latin America Region
146 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
In your opinion, what are the attributes of a great leader that you have employed in
your career?
When they hear the words “great leader,” most people envision a charismatic, larger-than-life
figure. although there’s nothing necessarily wrong with charisma, i believe leadership is much
more about humility, respect, and centeredness. people like to follow leaders who are comfortable
in their own skin, who treat them kindly (if firmly), and who don’t inflict their own personal
problems upon them. Great leaders put the organization ahead of themselves, and run the risk
of making themselves dispensable by building a team that can function in their absence—a team
filled with the next generation of leaders. ironically, there’s no greater way to ensure longevity than
to be other-minded; the more that leaders try to make themselves indispensable, the more their
teams will long to see them leave.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
My obstacles pale in comparison to those of my parents, who came to this country from cuba
without money, power, college diplomas, or english skills. Their example makes me a better leader,
for it’s a reminder that a team member’s heart and passion are more indicative of future success
than their resume.
When giving advice or mentoring, what strategies and principles do you communicate?
Mentoring has been critical to my success. i advise my mentees to have a “board” of mentors so
they get multiple perspectives. i also tell them that they need to be proactive and reach out to their
mentors as it is important to keep these relationships active. i provide support by helping them to
network, identify opportunities, offer advice on approaches, and counsel them to watch and learn
from others.
What is your most rewarding professional accomplishment?
i was asked to take an assignment to lead a critical project that had fallen behind its neces-
sary schedule. The project involved the development and integration of the software technol-
ogy required to support the olympic Games in sydney, australia. The effort involved a team
from multiple nations, spanning four continents, cutting across both geographical and cultural
boundaries. Through my experience and expertise in software development, command of the
spanish language and culture, and my diversity training with cultures of different countries,
i, with my team, not only got the project back on track, but we delivered flawless performance of
the technology support for the highly successful sydney summer olympic Games.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
Realizing that it is okay to ask for help.
Education: BS, Biology, University
of Miami; JD, Yale Law School;
MBA, Finance & Strategic
Management, The Wharton School,
University of Pennsylvania; MA,
national Security & Strategic Studies,
U.S. naval War College
What I’m reading: The Bottom
Billion: Why the Poorest Countries
are Failing and What Can Be Done
About It, by Paul Collier; The Wine
Bible, by Karen Macneil
My philosophy:
Trust in God more than
you trust in anything else.
Interests: Reading, running,
watching college football.
Education: BS, Combine Science;
MBA, information Systems
What I’m reading:
Jack: Straight from the Gut,
by Jack Welch and John A. Byrne
My philosophy:
Go for it!
Interests:
Spending time with my family.
FrAnk r. Jimenez Vice President and General Counsel
PAtt romero cronin General Manager, Global Technology Delivery and Delivery Excellence
Headquarters: White Plains, New York
Web site: www.itt.com
Primary Business: High technology engineering and manufacturing.
Employees: 40,000
Headquarters: Armonk, New York
Web site: www.ibm.com
Primary Business: Information technology.
Employees: 398,455 worldwide (2008)
itt corporAtion
ibm corporAtion
Profiles in Diversity Journal September/ OctOber 2 0 0 9 147
The whole notion of inclusion is very motivating. it is one thing to have diversity within a
workforce, but inclusion inspires people to think about the benefits that can be gained by
participating in different cultures or traditions, rather than creating the perception of “winners
and losers.”
What/who has most influenced you in your career to date?
leading a human resources organization greatly influenced my career. i was exposed to a variety
of different functions, from human performance systems to diversity initiatives to workforce
development. it was eye-opening as i came to understand the different techniques and skills
required to mobilize a large workforce. active engagement with front line employees across all
levels was another experience as a senior manager that greatly shaped my decision-making
approach. To this day, i try not to make decisions solely from World headquarters. i constantly
go out into the field to connect with individuals and most of all, listen. The closer to the customer
i can get, the more likely i am to make the right decisions.
What is the best advice you have ever received in your career?
if you want to be successful and achieve great things, go as hard as you can, but when it’s time
to rest, it’s time to rest. in addition, be kind and respectful to others and everything else takes
care of itself.
Education:
BA, Economics, College
of the Holy Cross in Worcester,
Massachusetts; MBA,
The Fuqua School of Business,
Duke University
What I’m reading:
Angels and Demons,
by Dan Brown
My philosophy:
Have vision and passion for
what you are doing.
Interests:
Golf.
Headquarters: Stamford, Connecticut
Web site: www.pb.com
Primary Business: Mailstream technology.
Employees: 35,000
pitnEy bowEs inc.
Diverse perspectives enable you to see challenges through different lenses. Team members bring
a variety of experiences to the table and it is important to draw out those experiences with
relevance to the objectives of the team. i have been rewarded with stronger teams by creating an
inclusive environment where all team members are encouraged to share their views.
When giving advice or mentoring, what strategies and principles do you communicate?
When mentoring someone, i think it’s important to share as much relevant information about
yourself as possible to demonstrate your empathy to the mentee. i think it’s also important to
be candid, and to examine strengths and weaknesses, to help build trust within the relationship.
once you’ve established that trust, you can better help your mentee develop his or her short- and
long-term goals.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
Going to a small school. Because i chose to do so, i didn’t have the networks developed by many
of those who went to large universities. To overcome this, i was diligent about establishing relation-
ships with clients and prospects to help me build my own network.
Education:
BS, Azusa Pacific University
What I’m reading:
Lessons on Leadership:
The 7 Fundamental Management
Skills for Leaders at All Levels,
by Jack Stahl
My philosophy:
Work hard, but play hard.
Interests: Golf, spending time
with my family.
GAbriel de lA rosA Audit Partner
Headquarters: New York City
Web site: www.us.kpmg.com
Primary Business: Audit, tax and advisory services.
Employees: 22,000
Kpmg llp
dAVid r. ornelAs Vice President, Customer Operations
How has your understanding of diversity and inclusion helped you become a better leader?
How has your understanding of diversity and inclusion helped you become a better leader?
148 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
You can influence people to work with you, or to do business with you, when you are sensitive to
their points of view and the lenses they use to see reality. if you recognize and respect individuality
and celebrate the differences among people they will follow your lead.
When giving advice or mentoring, what strategies and principles do you communicate?
i always recommend: to act with integrity, to be loyal, to be disciplined, and never give up. always
be positive, and be willing to accept constructive criticism.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
as a foreigner, coming into the american society and business environment, having to overcome
the language and the cultural barriers were good challenges. it is possible to accomplish your goals
if you know where you want to go and take the steps to get there. it is not always easy.
What is the best advice you have ever received in your career?
Know exactly where you want to go, and set challenging but attainable goals for you personally
and professionally. once you set those goals, do whatever it takes to get there, always doing the
right thing.
What/who has most influenced you in your career to date?
as i reflect on the most significant influences in the development of my leadership skills, i must
acknowledge my grandfather, a Mexican immigrant with very little formal education who worked
with a pick and shovel for the city Water Board, and taught me the most important fundamentals
of being a good leader. he taught me that there is dignity in all labor. even if you are digging a
ditch, be proud of your work and do the best job you can do. i also learned from him that we are
all interdependent. The biggest house is not very useful if someone has not laid the plumbing.
i learned to acknowledge the contributions of others, and let people know how their contribu-
tions relate to the larger project so that they can be proud of the accomplishments of the team.
he also taught me the need, if not the obligation, to give back to the community. Though his
family was of very limited means, he always found a way to help people. i can still remember
when he literally gave the hat off his head. Because of him, i see the importance of giving back to
the community, whether it is the community in which i work, or the community where i live or
which i am a part of.
When giving advice or mentoring, what strategies and principles do you communicate?
i encourage people to seek out learning opportunities—whether it is formal education, modeling
great leaders in your organization, or working with consultants—but don’t underestimate the value
of what you can learn from those around you, even from a Mexican immigrant with broken hands
from decades of manual labor.
Education: BS, Business
Administration; MBA, Marketing
and Sales Specialist
What I’m reading: The Leader in
Me, by Stephen R. Covey
My philosophy:
Always do the right thing,
all the time.
Interests: Reading, golf.
Education: BBA, St. Mary’s
University; JD, University of Michigan
What I’m reading:
The Last Lecture, by Randy Pausch;
Halftime
®
: Moving from Success to
Significance
®
, by Bob Buford
My philosophy:
Life is a series of choices—be
intentional about your choices.
Interests:
i’m a bass player that still likes to
“lock the groove” with just about
any garage band.
ricArdo diAz Director of Business Development, K-12 Education Market
John m. esquiVel Chief Ethics & Compliance Officer and Associate General Counsel
Headquarters: Gaithersburg, Maryland
Web site: www.Sodexousa.com
Primary Business: Leading provider of integrated food and facilities management services in North America.
Employees: 120,000
Headquarters: Houston, Texas
Web site: www.shell.com
Primary Business: Energy.
Employees: 22,000 U.S.; 102,000 worldwide
sodEXo
sHEll oil compAny, a member of the Royal Dutch Shell Group of Companies
How has your understanding of diversity and inclusion helped you become a better leader?
150 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
How has your understanding of diversity and inclusion helped you become a better leader?
When people can be their true and open selves, they feel and perform their best. inclusive work-
places have higher morale, better retention, better access to talent, and ultimately, stronger business
results. i would never accept an environment that is not committed to practicing and promoting
the values of inclusion and diversity to the fullest.
What/who has most influenced you in your career to date?
My core values were shaped by the inspiring life example of my grandmother, panchita Miranda.
a farmer in puerto Rico with a second grade education, she relentlessly pursued an unlikely goal
for the times—getting six children through college. she understood the connections between
her life on a mountain and the rest of the world. Despite her poverty, she was the most generous
woman i have ever met.
What is your most rewarding professional accomplishment?
i have had the opportunity to make a real difference in people’s lives in every job i’ve ever had. as
a lawyer, i represented the poor. as head of philadelphia’s child welfare system, i helped protect
children from abuse and find them permanent families through adoption. as president of a united
Way agency, i connected people with means to people with needs. and now, at vanguard, the
business i lead helps families all across the u.s. save for their children’s college education. having
a positive impact on people’s lives is what makes my work meaningful to me.
How has your understanding of diversity and inclusion helped you become a better leader?
Great ideas come from individuals, but no best idea has ever come from a single individual. once an
idea or principle is brought forward and presented to a group, the greatest limitation is already estab-
lished if the group is not totally inclusive and diverse. From each person’s experience and world view, a
single idea can be viewed from every possible angle and all things considered. i am known for saying,
“i’ve often had a good idea, but i’ve never had the best idea.” The best idea comes from the group who
is fully diverse and completely inclusive. This is a guiding principle of mine
When giving advice or mentoring, what strategies and principles do you communicate?
as a leader and in everything you do—be a “finisher.” With this are two rules.
Rule
#
1. anyone can take on a challenge or task and anyone can get things started, but the key to
being successful is to finish the things you start. Don’t let perfection lord over and pre-
vent you from crossing the finish line. allow the extraordinary efforts of your timely and
personal best to be the finish line.
Rule
#
2. never say that you cannot do something because you lack the specific experience. Go into
every opportunity with an open mind and be the catalyst to change to the status quo.
a true leader doesn’t walk in someone else’s exact steps; they take greater strides and find
new ways to do things better. When i start a new job, all i really need are the keys to the
office and a current organizational chart. The rest is gaining understanding of the dynam-
ics of each of the parts and determining how to make them operate more efficiently.
Education:
Bachelor’s Degree, University
of Puerto Rico; Law Degree,
Georgetown University Law Center
What I’m reading:
Outliers, by Malcolm Gladwell;
Enough, by John C. Bogle;
The Soloist, by Steve Lopez
My philosophies:
Always give your best.
Perform in your current role with
passion and excellence.
Interests:
Family time, music, and
reading on the beach.
Education:
BS, Business Degree, Columbia
College; Graduate Business Studies,
Colorado University
What I’m reading:
Human Sigma, by John H. Fleming
and Jim Asplund
My philosophy:
Live to serve others well in the
greatest capacity you can master.
Interests: i like to analyze data and
build analysis models. i also like to
play golf with friends, peers, and
team members.
AlbA mArtinez Principal
GreGory G. GrAVes District Manager, Los Angeles District
Headquarters: Malvern, Pennsylvania
Web site: www.vanguard.com
Primary Business: Financial services.
Employees: 12,500
Headquarters: Washington, D.C.
Web site: www.usps.com
Primary Business: The Los Angeles Postal District collects, processes, and delivers 14 million pieces
of mail daily to four million residences and 158,000 businesses.
Employees: Nearly 10,000 in the Los Angeles District
VAnguArd
unitEd stAtEs postAl sErVicE
bcbsnc.com
SM1
An independent licensee of the
Blue Cross and Blue Shield Association.
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152 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
When giving advice or mentoring, what strategies and principles do you communicate?
have the courage to do the right thing because it builds character. i often tell people to be yourself
and find a career that fulfills you. When you set personal and professional goals, stay focused in
achieving those goals. Finally, i advise mentees to live every day like it will be their last. it’s good
to be focused, but it’s important to be positive and enjoy your work.
What/who has most influenced you in your career to date?
i have been fortunate to have worked for several outstanding people, each of whom has a gift or
trait that makes them a great leader. i have adapted my leadership style from the lessons learned
from those leaders. personally, my father-in-law was a great influence to me. he was a driven
man with a tremendous work ethic and passion for life, as well as for his career as a physician.
he always said that “you won the lottery every day, by being alive and in good health.” That could
not be more true.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
in a previous role, i felt i was perfect for a particular position, but when i wasn’t the one selected,
it was tough to pause and reflect. When that happened, i learned to be resilient and humble;
i listened to feedback and learned that you can’t become overly confident.
When giving advice or mentoring, what strategies and principles do you communicate?
i view coaching and employee development as a business imperative. My prescription is simple:
help others achieve and be their best. i candidly share my experiences (including non-successes),
and attempt to help others avoid the pitfalls i’ve already experienced. i remind people that we’re
always on stage, and with that come opportunities for learning and growth. Being a strong com-
municator, providing “straight-talk” feedback, and if necessary, delivering a “tough love” message
are critical for successful mentoring and coaching. Respecting, valuing and providing service to
others are the foundation for giving advice and mentoring. one other thought, i tell mentees that
they have to be “in or out”—you can’t be half-in or half-out—you have to be fully committed.
What is the best advice you have ever received in your career?
The best advice i ever received was a composite of sound, sincere interest on my behalf:
“Believe in yourself and believe in others. Deliver more than you promise. create opportunities
for people to develop and grow, and always recognize and demonstrate genuine appreciation for
their accomplishments.”
one of my mentors touched me and inspired me with this advice “Be a servant leader. Be
there for others; it is very important to have balance in life and take time out to have fun and be
there for your family.”
Education: BS, Fashion
Merchandising and Business,
Seton Hill University
What I’m reading: Womenomics,
by Claire Shipman & Katty Kay;
Outliers, by Malcolm Gladwell
My philosophies:
Things do happen for a reason.
Have fun. Be yourself always!
Interests: Travel, reading, walking.
Education: University of Delaware
What I’m reading:
The Post-American World,
by Fareed Zakaria
My philosophy:
Be the best servant i can be.
Interests: Golf.
cArmen bAuzA Vice President and Divisional Merchandising Manager, Beauty
Pedro correA Vice President, Multilingual Consumer and Business Sales
Headquarters: Bentonville, Arkansas
Web site: www.walmartstores.com
Primary Business: Retail.
Employees: 2 million worldwide
Headquarters: New York City
Web site: www.verizon.com
Primary Business: Entertainment/telecommunications.
Employees: 240,000
wAl-mArt storEs, inc.
VErizon communicAtions
Our people are as diverse as their ideas.
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To work in a worldwide marketplace,
Chevron has a workforce that represents
the world. Wherever we do business, we
believe diversity is essential for our
employees and partners alike. Because
with more points of view, our human
energy becomes even stronger.
To learn more, visit chevron.com.
CLIENT: Chevron STUDIO#: 9I57862 JOB#: CVX-ARC-M78224 BILLING#: CVX-ARC-Y77325
FILE NAME: 9I57862_CVX_a1.1_d.qxd Page #: 1
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HANDLING#: 2.1 PRINT SCALE: 100%
DOC PATH: TMG:Clients:YR:Chevron:Jobs:2009:9I:9I57862_CVX-ARC-M78224:Mechanicals:9I57862_CVX_a1.1_d.qxd
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IMAGES: HallmarkHE_R_vert_4c_yr1.eps @ 26%, div_crys_03_a_85.50.tif @ 100%
COLORS: Cyan, Magenta, Yellow, Black
JOB#: CVX-ARC-M78224
DESCRIPTION: Our people are as diverse as their ideas (Crystal)
BLEED: NA
TRIM: 7" x 9.75"
SAFETY: NA
GUTTER: NA
PUBLICATION: Profiles in Diversity JournalSept/Oct. issue due 9/11
AD: Jeff Payne 8-4431
CW:
ACCT MNGR: Gabriela Rosal 8-4352/Alex Barunas 8-3967
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This advertisement prepared by Young & Rubicam, N.Y.
154 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
In your opinion, what are the attributes of a great leader that you have employed in
your career?
i have several Keys to Success:
•Believeinyourabilitytosucceed—“no person can consistently perform in a manner that is incon-
sistent with the way he sees himself.”
• Get rid of your pride—pride keeps you from trying new things or asking questions because you are
afraid of looking incompetent. it makes you stay in your comfort zone. it makes you focus on appear-
ance rather than potential.
• Cultivate “constructive discontent”—complacency never brings success. Find a way to construc-
tively overcome your frustration and dissatisfaction, either by creating something new or by improving
what already exists.
• Escape from habit—a habit is something we do without thinking; when we stop thinking, we stop
questioning and dreaming. habit can cause you to simply go through the motions without thinking
about the possibilities.
•Engageincontinuouslearning—this doesn’t mean continually taking courses; but rather, it is about
refining and developing new skills through reflection and inquiry. it is about taking your work and
life experiences and making them your learning lab.
• Network and build relationships—everyone is your mentor!
In your opinion, what are the attributes of a great leader that you have employed in
your career?
i have discovered that great leaders are passionate, curious, and constantly learning. They must
have a perspective of the world at-large that allows them to break down complex issues into under-
standable trends. This ability allows the leader to utilize trends to gauge opportunities, challenges
or obstacles, and create the strategies needed for success. strong leaders must develop exceptional
listening skills that allow them to gain perspective from multiple points of view, and they must
never forget to be authentic. Finally, a true leader must be introspective and understand that most
successes and failures are a direct consequence of one’s leadership.
When giving advice or mentoring, what strategies and principles do you communicate?
i routinely convey to leaders that they must spend considerable time developing strategy, that they
must create the necessary operational mechanisms to ensure success, and that they must not forget
to have strong follow-up mechanisms to review the progress and appropriateness of their strategies.
Finally, and most importantly, the positive engagement of their people will ultimately decide the
success of their strategy.
What is the best advice you have ever received in your career?
i have a quote that was given to me by a college professor and that i always keep and constantly
remember: “edison did not complain about darkness.”
Education:
BA, University of Texas at Austin; JD,
University of Texas School
of Law
What I’m reading:
Womenomics, by Claire
Shipman & Katty Kay;
Swimsuit, by James Patterson
My philosophy:
The best way to predict your
future is to create it.
Interests: Painting pottery,
reading, and taking vacations to
exotic beach locations.
Education: BA, Economics, Magna
Cum Laude, California State
University, Stanislaus;
MS, Foreign Service, Edmund A.
Walsh School of Foreign Service,
Georgetown University
What I’m reading: Talent is Never
Enough, by John C. Maxwell
My philosophy:
“Destiny is not a matter of chance,
it is a choice; it is not a thing to
be waited for, it is a thing to be
achieved.”—William Jennings Bryan
Interests: Current affairs; golf,
coaching soccer, spending time with
my wife and children.
lindA Jimenez Staff Vice President, inclusion & Workforce Mobilization
Alex oseGuerA Area Vice President, Sacramento/nevada
Headquarters: Indianapolis, Indiana
Web site: www.wellpoint.com
Primary Business: Health insurance.
Employees: 42,000
Headquarters: Houston, Texas
Web site: www.wm.com
Primary Business: Environmental services.
Employees: Approximately 50,000
wEllpoint, inc.
wAstE mAnAgEmEnt, inc.
®
Working together for a healthier world™
When does diversity of people
become diversity of thought?
At Pfizer, the largest research-based biomedical and pharmaceutical
company in the world, we don’t imagine these things- we embody
them. We embrace diversity and inclusion because we believe our
greatest strength is our ability to leverage the different ideas, talents,
and cultures of our people. Together, their unique view of the world
benefits the health and quality of life of people everywhere.
Imagine an environment where all professionals are valued,
involved, supported and respected. Imagine working on
interdisciplinary, diverse and inclusive teams. Imagine your
unique ideas, perspectives and background playing a vital
role improving the lives of millions.
We’re proud to be an equal opportunity employer and welcome applications
from people with different experiences, backgrounds and ethnic origins.
To learn more about our people, our products, and our plans
for the future, visit www.pfizer.com
156 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
editors notebook
stories
Have You Experienced
These Kinds of Triggers?
microtrigger stories
Ego vs. Super-Ego

last year, i attended the
gala of an industry event. i
called in some favors to be
seated at the table of a famous,
historic fgure. all who were
lucky to be assigned to that
table listened in awe to the
stories and best practices he
shared with the group.
My admiration soon turned
to disbelief when i noticed he
began stating his opinion as fact. Being knowledgeable
about some of the topics, i began indulging the speaker
with facts and fgures. he then ‘retaliated’ by referring
to me as ‘dear’ and ‘sweetie,’ and then engaging in
side conversations as i continued to talk. Talk about
egotistical!”
-Lauren White, MBA
Spanish for Beginners

i am a middle-aged latino man. i despise when
people (at work, the club, or any other social setting)
greet me with ‘hola,’ particularly when it is not done
to non-latinos in the room. This happens more often
than i would like: to me, and other latinos i know.”
-Michael Fernando
Double Whammy

i recently attended a
presentation of a well-known
industry speaker. i was talking
with the speaker about his
remarks, when another person
in the audience came up to
us and immediately asked the
speaker his question. The person
interrupting didn’t say anything to
me or even acknowledge me. The
speaker immediately engaged in
conversation with the other person, and i was livid! i had
a hot button pushed, but at the time, i wasn’t sure which
one. as i refected on the interactions, i recognized that i
felt disrespected by both people. i now know that being
disrespected is a signifcant hot button for me.”
-Stephen Barry, MD
The Invisible Man

i had just started working for a new company, which
in this economy is a good thing. i was having a discussion
with my friend/former boss, and i was telling him about
some of the things that annoy me at my new job.
For instance, i am triggered when i hold the door for
someone and they don’t say thank you, or when people
walk past my desk, look at me, but don’t speak. What
am i, invisible? i’m in an administrative role, but i would
hate to think that has anything to do with this behavior.”
-Wade Robinson
Janet Crenshaw Smith is president of Ivy Planning Group, LLC, a consulting and
training frm that specializes in diversity strategy and leadership. Her book is titled,
MicroTriggers: 58 little Things That have a BiG impact. Have a MicroTrigger
story to share? Send it to: JSmith@ivygroupllc.com.
microtriggers are those subtle
behaviors, phrases and inequities
that trigger an instantaneous
negative response. Here are some
samples for you to consider.
By Janet Crenshaw Smith
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Profiles in Diversity Journal September/ OctOber 2 0 0 9 159
2010 Editorial Calendar

In Every Issue: Catalyst Ɣ MicroTriggers Ɣ Momentum Ɣ Perspectives Ɣ thoughtLeaders
_______________________
Articles In Ad Space / IO Ad Materials
Nov 13, 2009 Nov 30, 2009 Dec 11, 2009
JANUARY / FEBRUARY
African-American Heritage Month – Leadership Series
Stories and Advice from Influential African American Leaders in Business
KEY TO FEATURES: Habits of Highly Effective Diversity Trainers
Lessons in Developing a Commitment to Diversity and Effectively Managing It
CEO/Company D&I Leadership Feature – Paid Advertorial
Momentum
Announcements profiling
senior executives on the
move.

Perspectives Columns
Successful Diversity &
Inclusion strategies from
industry leaders

thoughtLeaders
Articles written by executives
who have their “fingers on the
pulse” of what is new and now
in diversity & inclusion.
________________________________
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MARCH / APRIL
Leading Companies for Supplier Diversity
Articles In Ad Space / IO Ad Materials
Jan 15, 2010 Jan 29, 2010 Feb 19, 2010
Dos and Don’ts for Promoting Diversity Outside the Organization
Best Practices in Multicultural Marketing
Critical Components and Why Companies Need Experts in this Area
Generations Upon Generations
Recruiting, Developing and Motivating the Four Generations
CEOs Worth Watching – The Best Advice I Ever Received
CEOs Share the Secrets for Success
CEO/Company D&I Leadership Feature – Paid Advertorial
________________________________
MAY / JUNE
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Articles In Ad Space / IO Ad Materials
Mar 19, 2010 Mar 26, 2010 Apr 16, 2010
Stories and Advice from Influential Asian/Pacific American Leaders in Business
The Power of GLBT Employees
The Business Case for Developing a Strong Network Group
CEO/Company D&I Leadership Feature – Paid Advertorial
________________________________
JULY / AUGUST
7
th
Annual International Innovations in Diversity Awards
Philanthropic Success Stories of the Year
Leading Companies for Corporate Giving
Diversity Communications from Human Resource Experts
“How-tos” on Effectively Getting the Word Out on Diversity
CEO/Company D&I Leadership Feature – Paid Advertorial
________________________________
SEPTEMBER / OCTOBER
9
th
Annual WomenWorthWatching® Issue – Top Companies for Women in Leadership
Hispanic Heritage Month – Leadership Series
Stories and Advice from Influential Hispanic American Leaders in Business
________________________________
NOVEMBER / DECEMBER
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Articles In Ad Space / IO Ad Materials
May 14, 2010 May 28, 2010 Jun 18, 2010
Articles In Ad Space / IO Ad Materials
Jul 16, 2010 Aug 13, 2010 Aug 27, 2010
Articles In Ad Space / IO Ad Materials
Sep 17, 2010 Sep 24, 2010 Oct 15, 2010
National American Indian Heritage Month – Leadership Series
Stories and Advice from Influential National American Indian Leaders in Business
Network / Affinity Groups
Their Agendas, How They Impact the Bottom Line, and How They’re Measured
Leading Companies for Disabled Employees
Why Hiring and Retaining Disabled Employees is Good for Business
CEO/Company D&I Leadership Feature – Paid Advertorial
www.diversityjournal.com
160 Profiles in Diversity Journal Se pt e mbe r/ Oct Ober 2 0 0 9
featured
corporate spotlight
f e a t u r e d o r g a n i z a t i o n s
Aflac.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 47
www.aflac.com
American Airlines. .. .. .. .. .. .. .. .. .. .. .. .. 61
www.aa.com
Amway 90, 91
www.amway.com
Applied Materials, Inc. . .. .. .. .. .. .. .. .. .142
www.appliedmaterials.com
ARAMARK 103, 139
www.aramark.com
AXA Equitable
Life Insurance Company.. .. .. .. .. .. ..40,144
www.axa-equitable.com
Bank of the West 2
www.bankofthewest.com
Bausch & Lomb .. .. .. .. .. .. .. .. .. .. .. .. .. 94
www.bausch.com
BD.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .121
www.bd.com
BDO Seidman, LLP 4, 64
www.bdo.com
Best Buy Co., Inc. .. .. .. .. .. .. .. .. .. .. .. .123
www.bestbuy.com
Blisk Financial Group, The, a Spire
Investment Partners, LLC company .. .. .. .. 34
www.spireip.com
Blue Cross and Blue Shield
of North Carolina 151
www.bcbsnc.com

BMO Capital Markets 17, 128
www.bmo.com
Burger King Corp. .. .. .. .. .. .. .. .. ..133, 145
www.burgerking.com
CA, Inc. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 25
www.ca.com
Campbell Soup Company .. .. .. .. .. .. .. .111
www.campbellsoup.com
Catalyst .. .. .. .. .. .. .. .. .. .. .. .. .22, 24, 122
www.catalyst.org
CDW Corporation .. .. .. .. .. .. .. .. .. .. .. .143
www.cdw.com
Chevron 153
www.chevron.com
Cisco Systems, Inc 73, 87
www.cisco.com
Citigroup Inc. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 52
www.citi.com
Coca-Cola Company, The 116, 117
www.coca-cola.com
Comcast Corporation 134, 135
www.comcast.com
ComEd, an Exelon Company . .. .. .. .. .. .109
www.comed.com
Computer Sciences Corporation.. .. .. .. .. 67
www.csc.com
Constellation Energy 65, 72
www.constellation.com
Corning Incorporate.. .. .. .. .. .. .. .. .. .. .. 59
www.corning.com
CSC .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 67
www.csc.com
CVS Caremark 118, 119
www.cvs.com
Deloitte LLP 80
www.deloitte.com

Dewey & LeBoeuf LLP.. .. .. .. .. .. .. .. .. .108
www.deweyleboeuf.com
Dickstein Shapiro LLP .. .. .. .. .. .. .. .. .. .. 26
www.dicksteinshapiro.com
Dow Chemical Company, The . .. ..27, 54
www.dow.com
Eastman Chemical Company 84, 85
www.eastman.com
Eastman Kodak Company 6, 66
www.kodak.com
Ecolab, Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 95
www.ecolab.com
Ford Motor Company 76, 140
www.ford.com
Freddie Mac .. .. .. 93, Inside Back Cover
www.freddiemac.com
Georgia Power Co.,
a Southern Company .. .. .. .. .. .. .. .. .. .105
www.georgiapower.com / www.southernco.com
Google . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 39
www.google.com
Graybar Electric Co., Inc.. .. .. .. .. .. .. .. .. 92
www.graybar.com
Halliburton 30, 31, 145
www.halliburton.com
Harris Corporation . .. .. .. .. .. .. .. .. .. .. .. 38
www.harris.com
Highmark Inc 55, 113
www.highmark.com
IBM .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .146
www.ibm.com
ITT Corporation 48, 49, 146
www.itt.com
Ivy Planning Group 156, 157
www.ivyplanningllc.com
KBR, Inc 13, 141
www.kbr.com
Kelly Services, Inc. .. .. .. .. .. .. .. .. .. .. .. .. 43
www.kellyservices.com
Kindred Healthcare, Inc. .. .. .. .. .. .. .. .. .132
www.kindredhealthcare.com
KPMG LLP 19, 42, 147
www.kpmg.com
MeadWestvaco Corporation 136, 137
www.meadwestvaco.com
Microsoft Corporation 70, 81
www.microsoft.com
Monsanto Company.. .. .. .. .. .. .. .. .. .. .. 46
www.monsanto.com
National Grid 104, 127
www.nationalgridus.com
Neal, Gerber & Eisenberg LLP.. .. .. .. .. .. 41
www.ngelaw.com
New York Life Insurance Co 33, 129
www.newyorklife.com
New York Times Company, The 114, 115
www.nytimes.com
Northwestern Mutual .. .. .. .. .. .. .. .. .. .. 44
www.nmfn.com
NYSE Euronext 78, 79
www.nyse.com/nyseeuronext.com
O’Melveny & Myers LLP.. .. .. .. .. .. .. .. .130
www.omm.com
Parker Hannifin 124, 131
www.parker.com

Perini Building Company . .. .. .. .. .. .. .. .. 63
www.periniwest.com
Pfizer Inc 75, 155
www.pfizer.com
Pitney Bowes Inc. .. .. .. .. .. .. .. .. .. .60, 147
www.pb.com
Procter & Gamble Company, The .. .. .. .. 68
www.pg.com
Prudential Financial, Inc. . .. .. .. .. .. .. .. .126
www.prudential.com
Raytheon Company 45, 56
www.raytheon.com
Rockwell Collins, Inc 88, 89
www.rockwellcollins.com
Royal Dutch Shell 62, 148, Back Cover
www.shell.com
Ryder Systems, Inc 29, 107
www.ryder.com
Safeway Inc... .. .. .. .. .. .. .. .. .. .. .. .. .. .110
www.safeway.com
Salt River Project 98, 99
www.srpnet.com
Science Applications
International Corporation .. .. .. .. .. .. .. .. 74
www.saic.com
Sodexo 15, 53, 148
www.sodexousa.com
Starwood Hotels &
Resorts Worldwide, Inc. .. .. .. .. .. .. .. .. .125
www.starwoodhotels.com
SunGard.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 28
www.sungard.com
Terex Corporation .. .. .. .. .. .. .. .. .. .. .. .. 86
www.terex.com
Textron Systems Corporation,
a Textron Inc. company .. .. .. .. .. .. .. .. .120
www.textron.com
US Postal Service 58, 77, 150
www.usps.com
Unilever 35, 69
www.unilever.com
UnitedHealth Group 96, 97
www.uhc.com
UPS .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .106
www.ups.com
Vanguard 36, 37, 150
www.vanguard.com
Verizon 100, 101, 152
www.verizon.com
WW Grainger, Inc Inside Cover, 102
www.grainger.com
Walgreens Co. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 57
www.walgreens.com
Wal-Mart Stores, Inc 50, 51, 152
www.walmart.com
Waste Management, Inc 23, 112, 154
www.wm.com
WellPoint, Inc 32, 71, 154
www.wellpoint.com
Wells Fargo 82, 83
www.wellsfargo.com
Whittier Street Health Center .. .. .. .. .. .138
www.wshc.org
BOLD denotes Advertiser
Congratulations to Deb Oler for being named a Woman Worth Watching. That’s getting the job done.
Every day brings different challenges.
Luckily, we have a diverse set of solutions.
Every day, thousands of people from all over the world come to us for
the solutions they need to get their jobs done right. Their issues are
diverse. And so are we. That’s why we’ve brought together a team that
includes a variety of backgrounds, strengths and perspectives. For over
80 years, that’s been the best solution for the ones who get it done.
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We’re a vital part of President Obama’s initiative to stabilize the housing
market. For you, that means exciting challenges and
an opportunity to have a real impact on our nation’s economy –
and your neighbors’ lives. We’ll provide a solid platform for your
career and the tools to assist your professional growth.
Explore the many opportunities we offer in:
Audit | Compliance | Default Asset Management | IT
When you join the Freddie Mac team, you’ll discover an inclusive,
empowering culture with an equal opportunity employer who recognizes
the value of diversity. You’ll also find a total rewards package that
supports your success both at work and in your personal life.
We encourage you to visit us at upcoming diversity conferences,
which are listed on our career site. Visit us online at:
FreddieMacDiversity.jobs
careers with impact
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$
25.00 U.S.
Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / OctOber 2009
CAREERS AT SHELL
The most successful problem solvers look at things differently and see solutions no one else can. Who
would have thought to use fish protein to stop gas freezing in subsea pipes? One of our people did.
And right now we’re looking for more people who can bring a fresh perspective to the energy
challenge. We’ll provide training, support and career choices to develop your potential. We’ll get
you working with some of our most accomplished problem solvers. And together we can help
build a responsible energy future. Think further. For more information and to apply online,
please visit www.shell.com/careers. Shell is an equal opportunity employer.
“Shell provided me with the
opportunity to handle challenges
and manage issues in a dynamic
refinery environment. I count it a
privilege to be part of this
globalized entity and I was
convinced that my journey in
Shell will be filled with continual
learnings, growth and never-ending
opportunities to contribute.”
Gloria Wang
Environment Officer – HSSEQ Department
“With the open career progression
opportunity, every employee of Shell
can choose his/her own field as per
their interests.”
Jasmine Tiwari
Senior Associate Researcher
“The best thing about working in
Shell is the balance between life and
work; between exposure and depth
of experience offered to employees,
and between making profits and
caring for its employees and the
community.”
Kishoore Jehan
Marketing Executive

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