Making SENse

Frequently Asked Questions
To help families with an autistic child plan their visit to the V&A Museum of Childhood. Q. A. When is the Museum open?

The V&A Museum of Childhood is open seven days a week, 10.00-17.45. We are closed on the 24, 25, 26 December and 1 January.

Q. A.

Can I park at the Museum? The Museum doesn’t have a public car park; however visitors with access difficulties can contact the Museum in advance to request a parking space in the staff car park (off Victoria Park Square). Parking spaces are dependent upon availability.

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Underground, Zone 2 – Bethnal Green (1 min walk). No lift, escalator access only. Bus – D6, 106, 254, 309 and 388 stop nearby. Rail – Cambridge Heath (10 min walk) and Bethnal Green (20 min walk). Stair access only.

What are the nearest transport links?

Q. A.

No, you can visit any time during our opening hours. The quietest times to visit are weekdays, 14.30-17.45 and weekends, 10.00-11.15. If you would like to reserve any of our Making SENse Family Packs, or have any questions about your visit, please call our Information Desk on 0208 983 5200, or the Learning Manager on 0208 983 5220.

Do I need to book my visit in advance?

Q. A.

My child gets distracted by the Shop and Café. Can I avoid the Shop and Café when I visit the Museum? Yes, it is possible to avoid the Shop and Café when you arrive at the Museum. Turn right down to the Lower Ground Floor. From there you can take the lift to the First Floor, avoiding the Shop and Café.

after you come through the main entrance doors and you will see a flight of stairs going


Are there any activities available for my child in the Museum?


Yes, there are a range of activities available to enjoy before, during and after your visit to the Museum. Before your visit

Preparing your child in advance will enable you to make the most of your visit to the Museum. You can download the Making SENse Pre-Visit Booklet at 5220 and we will post a copy to you. During your visit If you don’t have access to a computer, call 0208 983

There are many interactives you can use for free throughout the Museum, including a sandpit, Duplo table, computers, rocking horses and dressing up costumes. Making SENse Family Packs can be borrowed from the Information Desk. The pack

contains tactile items for your child to touch, as well as a suggested route map and Information Desk when borrowing the pack.

themed activities. You will need to leave a piece of identification or a credit card at the

The Museum runs free family activities every day, including arts & crafts and storytelling. For more information visit or ask at the Information 14.00-16.00. Just drop-in, no booking required. After your visit Desk. Activities take place on weekdays, 14.00-16.00 and weekends, 10.15, 11.00, 12.00 &

The Making SENse Family Pack contains colouring sheets to take home, and there are also lots of activities on our website. Q. A.

Is the Museum noisy and crowded? Sometimes. The quietest times to visit the Museum are weekday afternoons, 14.30-17.45 in the morning during term-time. The Museum has ear mufflers available; please call in advance to reserve a pair. and weekends, 10.00-11.15. The Museum can be quite noisy during the school holidays and

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you to the Quiet Room. The Quiet Room is on the Lower Ground Floor near the toilets. If

Yes, if at any time your child finds the visit overwhelming, a member of staff can direct

Is there a place to go if my child is distressed?

the Quiet Room is not available, a member of staff will find an alternative room for you in the Clore Learning Centre. Q. A. Can we bring our own food to the Museum?

the Summerly Room is unavailable, a member of staff can recommend an alternative area. There is also an outdoor picnic area. Please note that food and drink are not permitted in the Galleries.

Yes, packed lunches can usually be eaten in the Summerly Room (Lower Ground Floor). If

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toilet on his / her own?

Where are the toilets? Are there family facilities as I don’t want my child to go into the

The toilets and Quiet Room are on the Lower Ground Floor, directly under the main

entrance, which can be accessed via the stairs in the Front Room Gallery or the lift. There is an en-suite family-sized toilet in the Quiet Room. The Male and Female toilets are by RADAR key. To access the toilet, ask a member of staff at the main entrance or Information Desk. equipped with a larger cubicle at the far end of the room. Our Accessible Toilet is locked

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I can use?

The Museum is on a busy road, and my child is liable to run off. Is there an alternative exit Yes, if you are worried about leaving the Museum via the main entrance, ask a member of

staff to escort you to an alternative exit. Q. A. Do I have to pay for admission?

set, wave machine and jukebox as well as other automata) which usually require 20p or 50p to use. Change is available at the Information Desk.

No, admission to the Museum is free. However, there are coin-operated machines (a train

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