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CV Mohammed Fasil

Mohammed Fasil
29 Springcliffe Street Tel No: 01274 483242
Bradford Mobile: 0754 7018615/0783 3975036
BD8 8QT Email Address: m_fasil@hotmail.co.uk

Profile
• Business ICT graduate who has completed an intensive graduate internship programme
designed to enhance my skills and knowledge within the housing sector
• Outgoing and lively personality which enables me to build and sustain effective
relationships as possess a genuine interest in working with others
• Reliable and trustworthy with a track record of achieving goals
• Committed to own personal development and progression through continue learning

Skills
• Customer Service- High level of customer service skills, both face-to-face, individually
and in groups. Have the ability to deal with difficult customers and situations whilst
remaining polite and friendly

• Team Work - Ability to build relationships so that the team can gel together as well as
deliver high levels of customer service

• Problem Solving - Have demonstrated competence in various situations and have the
ability to provide swift and creative solutions to problems

• I.T - Experienced in MS applications, proficient typist, and can adapt to various IT


software within different organisations

Employment History
Incommunities Group Ltd 2010 -2010
Data Protection Act Project Officer (First placement)
•Conduct one to one meetings with Directors
•Carry out research based on DPA and its purpose, use of information
•Gather information and data and production of a report with findings and
recommendations
•Responsible for managing my own workload and working within minimum supervision
under strict timescales

Incommunities Group Ltd 2010-2010


Project Officer (Second placement)
•Duties include meeting tenants both face-to- face and over the telephone
•Provide interpretation skills as and when required to meet the needs of the company
•Carrying out tenant census forms on the in-house IBS system (updating details)
•Report Writing from research conducted

Morrisons Supermarket Plc 2002-Present


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CV Mohammed Fasil
Customer Service Adviser
•Working on the shop floor, merchandising and point-of-sale
•Dealing and communicating with customers on a daily basis
•Handling customer complaints
•Excellent knowledge of product awareness

Springcliffe Association - Voluntary Work 2007-2010


I.T Support Assistant
• Teaching local people in using a range of MS Office applications together with internet
and email

Bradford College - Voluntary Work 2005-2006


I.T Support Assistant
•Offering technical support for the users of I.T facilities such as printing, login, software
and hardware problems and also general I.T trouble shooting

Damart Plc 2002-2002


Data Input
• Entering customer details onto the computer database

IMS (Interactive Media Services) 2001-2001


Customer Service Advisor
• Dealing with outbound calls from customers

Education & Qualifications


Centre for Partnership 2010-2010
ILM level 4

Leeds Metropolitan University 2005-2006


BSC (Hons) Business Information Technology - 2.1

Bradford College 2003-2005


HND in Business Information Technology – 2.1

Bradford College 2001-2003


AVCE in Business Information Technology

Belle Vue School 1998-2001


5 GCSE’s including Maths and English

Activities and interests


• I enjoy keeping fit by attending the local gym and playing football and play snooker
• I like reading the daily news papers as it keeps me in touch with global news
• I hold a full clean driving licence as well owning a vehicle
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CV Mohammed Fasil

References
• Available upon request