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(MINISTRY OF TOURISM, MALAYSIA

)

GUIDELINES ON APPLICATION FOR NEW TOUR OPERATING/TRAVEL AGENCY
BUSINESS LICENCE

1. Applicants must be private limited companies incorporated under the Companies
Act 1965.

2. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing
Division through the appropriate Regional Licensing Offices. All application forms
must be signed by the director and bear the company’s stamp.

3. Application must provide supporting documents as required.

4. A processing fee of RM100.00 (non refundable) is required for each application in
the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

5. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

If qualified or approved, the Ministry will issue a temporary granted in-principle letter
valid for two (2) months to enable the preparation of the operating premises, which
include:
- Office rental agreements
- Floor plans
- Photograph of the premise
- Certificate of Membership with a recognised travel agent association.

6. The licence and sticker will only be issued when:
- the requirements of the premises have been fulfilled
- the necessary documents are provided
- the licensing fee has been settled
- The company must be a member of a recognised travel agent association.

INFORMATION ON SETTING UP A TOUR OPERATING/TRAVEL AGENCY
BUSINESS

1. The name of the company must signify a tour operating company or travel agency.
Examples: Asia Travel, Asia Tours, Asia Travel & Tours, Asia Holidays, Asia Leisure,
Asia Vacation, Asia Adventure, Asia Kembara

2. Types of businesses licensed:
• Tour operating business
i) Inbound tourism
ii) Outbound tourism
• Travel agency business (ticketing)

3. Applicant must provide a working paper which include:
- Objectives of setting up the company
- business target groups
- marketing methods
- background information on board of directors (with supporting documents)
- tour packages offered
- networking/business contact letters with foreign travel agencies (if applicable).

4. Total of paid-up capital held
• Malaysians
• Foreign equity (individuals/companies) is limited to a maximum of 30% (Non
ASEAN countries) or 49% (ASEAN countries).
• However foreign companies (not individuals) are allowed to hold 100% equity for
inbound license only.
• A company with shareholders and members of the board holding foreign equity
are not eligible for outbound tourism business.

5. Paid-Up Capital Requirements:
• In major towns (Kuala Lumpur, Petaling Jaya, Putrajaya, Shah Alam, Johor
Bahru, Ipoh, Penang, Kota Kinabalu, Kuala Terengganu and Kuching) –
RM200,000.00 for one or combination of any two or three different businesses
• Outside major towns
- RM200,000.00 for a combination of three tourism businesses (inbound,
outbound & ticketing) and outbound only
- RM150,000.00 for a combination of tourism businesses (inbound &
ticketing)
- RM100,000.00 for travel agency (ticketing)
- RM50,000.00 for inbound tourism business

• For inbound license (diving) RM50,000.00 paid-up capital is required for all
locations

• Companies with foreign equity ownership are required to provide a minimum
paid-up capital of RM250,000.00.

Required Documents

iv. Copy of Companies Act 1965 which has been certified by the Registrar of
Companies
v. Copy of Memorandum and Articles of Association
vi. Copy of Form 9 (Certificate of Incorporation of Private Company)
vii. Copy of Form 13 (Certificate of Incorporation on Change of Name of
Company)
viii. Copy of Form 24 (Return of Allotment of Shares)
ix. Copy of Form 25 (Statement Containing Particulars of Shares Allotted
Otherwise than for Cash)
x. Copy of Form 32A - Form of Transfer of Securities
xi. Copy of Form 49 (Return Giving Particulars in Register of Directors,
Managers and Change of Particulars)

xii. Copy of Shareholder’s Certificate for each paid-up capital shareholder
xiii. Two recent passport-sized photographs of each member of Board of
Directors and paid-up capital shareholders.
xiv. Copies of academic certificates of Board of Directors/shareholders/staff
xv. Letter certifying experience of Board of Directors /shareholders or staff in
the field of tourism
xvi. Networking/business contact letters with foreign travel agencies (if
applicable)
xvii. Outbound packages offered, if applicable
xviii. Supporting letters from related parties (if any)

SUBMISSION OF APPLICATION FORMS

• Applications from the Federal Territories of Kuala Lumpur and Putrajaya,
Selangor, Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Bera, Raub,
Bentong, Kuala Lipis and Cameron Highlands) and parts of Perak (Ipoh
City,Tanjung Malim District, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan
and Batu Gajah)

Central Region Licensing Office
Ministry of Tourism Malaysia
33rd Floor, Menara Dato’ Onn
PWTC, 45 Jalan Tun Ismail
50694 KUALA LUMPUR

• Applications from Kedah, Langkawi, Penang, Perlis and north Perak
encompassing towns north of Ipoh (Taiping District, Grik, Lenggong, Sg Siput,
Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office
Ministry of Tourism, Malaysia
Kedah State Tourism Complex
Section 20, Jalan Raja
05000 Alor Setar, KEDAH

• Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town,
Pekan District and Maran)

Eastern Region Licensing Office
Ministry of Tourism, Malaysia
No 5C & 5D, Wisma MPKT, Jalan Hiliran
20300 Kuala Terengganu
TERENGGANU

EPF Building 49 Jalan Keramunsing 88100 Kota Kinabalu SABAH • Applications from Sarawak Sarawak Region Licensing Office Ministry of Tourism.• Applications from Johor. Melaka and parts of Pahang (Rompin District and Pulau Tioman) Southern Region Licensing Office Ministry of Tourism. 5B. Malaysia Level 5-02. 5th Floor. Malaysia Lot D6. Malaysia 5th Floor. JOTIC Building No 2. Jalan Air Molek 80000 Johor Baharu JOHOR DARUL TAKZIM • Applications from Sabah and Federal Territory of Labuan Sabah Region Licensing Office Ministry of Tourism. 6th Floor. Sultan Iskandar Building Jalan Simpang Tiga 93300 Kuching SARAWAK . Block D PO Box No 6.

Packages (inbound/outbound) offered (if applicable) FEES FOR ADDITIONAL SCOPE LICENSE i. 3.00 (non refundable) is required for each application in the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan (Commissioner of Tourism). 2. A licence fee will be charged upon issuance of new license. Application must include objectives and the necessity for additional scope. 6. Application for outbound scope – Networking/business contact letters with foreign agencies must be attached ii. A processing fee of RM100. Applicants must have satisfactory annual business turnover.00 .00 . Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed 9. 5. Current license must be valid before applying for additional scope license.00 per branch ii.00 . Letters certifying outbound and inbound tourism experience of members of Board of Directors/shareholders or staff of the company iii. Outbound tour operating business – Headquarters :RM500. The company is required to increase paid-up capital to fulfil paid-up capital requirement for companies holding multiple licenses. Application for licence for additional scope is allowed after a company has been in active operation for more than 1 year. an audited financial statement is required. Application must use Form 1 (Regulation 3). GUIDELINES ON APPLICATION FOR ADDITIONAL SCOPE OF TOUR OPERATING/TRAVEL AGENCY BUSINESS 1. For this purpose. Inbound tour operating business – Headquarters: RM250.Branch : RM150. SUPPORTING DOCUMENTS i. 8. Application for additional outbound scope is not allowed to companies with foreigners as members of their Board of Directors or shareholders. Original license must be returned to be replaced with a new license.Branch – RM350. 4. 7.

00 vi. Inbound and outbound tour operating business .00 .00/branch – RM450.00 vii. Inbound and outbound tour operating business and travel agency – RM950.00/ branch -RM250.RM200.iii. Outbound tour operating business and travel agency .00/branch – RM600.RM700.RM100.00 v. Inbound tour operating business and travel agency – RM450. Travel agency business .00 iv.RM750.00/branch .00/branch – RM500.

the ministry will issue a conditional approval letter valid for two (2) months to enable the preparation of the operating premises so that business can be carried out after office rental agreements. Licence for additional branch will be considered based on the needs in the areas concern. Original license must be returned to be replaced with a new license. Application for licence for additional branch is allowed after a company has been in active operation for more than 1 year. Application must use Form 3 (Regulation 7). Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed. an audited financial statement is required. The company is required to increase paid-up capital to fulfil paid-up capital requirement for companies holding multiple licenses. 2. Applicants must have satisfactory annual business turnover. For this purpose. GUIDELINES ON APPLICATION FOR ADDITIONAL BRANCH IN TOURISM OPERATING/TRAVEL AGENCY BUSINESS 1. 4. 9. 3. Current license must be valid before applying for additional branch license. 7. . A processing fee of RM50. floor plans and operating premises have been prepared. A licence fee will be charged upon issuance of new license. Application must include objectives and the necessity for additional branch. 8.00 must be submitted for every application in the form of bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism). If approved. 11. 5. Branch office(s) is not allowed to move outside operating area without the consent of the Commissioner of Tourism. 6. 10.

. 2. Applicants must provide relevant documents based on reasons for rejection. Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed. A licence fee will be charged upon issuance of new license. The decision of the minister is final and conclusive. GUIDELINES ON APPLICATION TO APPEAL FOR TOUR OPERATING/TRAVEL AGENCY BUSINESS LICENCE 1. 6. floor plans and operating premises have been prepared. If approved. the ministry will issue a conditional approval letter valid for two (2) months to enable the preparation of the operating premises so that business can be carried out after office rental agreements. 4. 5. 3. Original license must be returned to be replaced with a new license. Applications for appeal must be made within 14 days from the date of the rejection letter/notification to the applicant.

• Company has complied with all other requirements for renewal. • Company has complied with all other requirements for renewal. A processing fee of RM20. 4. . • Submit current membership certificate of a recognised travel agency association. • Company has incurred a loss but does not exceed paid-up capital or 50% of turnover/revenue.00 must be attached for every application in the form of bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism). ii) 2 years : • Annual audit report has been submitted. All completed applications must reach the Licensing Division through the appropriate Regional Licensing Offices within 30 days the expiry date of current license. • Company has complied with all other requirements for renewal. GUIDELINES ON APPLICATION FOR TOUR OPERATING/TRAVEL AGENCY BUSINESS LICENCE RENEWAL 1. The number of years for licence approval will be considered as follows: i) 3 years : • Current annual audit report has been submitted • Company has settled all penalties (if any) • Company has recorded a profit • Submit current membership certificate of a recognised travel agency association. iii) 1 year : • Company did not submit annual audit report (however. Application must use Form 5 (Regulation 9) for main office or Form 6 (Regulation 9) for branch licence renewal. CONDITIONS ON APPROVAL FOR RENEWAL OF LICENCE. 3. All application forms must be signed by the director and bear the company’s stamp. 2. the company must submit a verification letter from an appointed accredited auditor) • Company has incurred a loss but does not exceed paid-up capital or 50% of turnover/revenue. • Submit current membership certificate of a recognised travel agency association. Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed. Licence is valid between 1 to 3 years.

00 Inbound & outbound 1 year RM625.00 Inbound and 1 year RM725.00 3 years RM1875.00 RM150.00 2 years RM200.00 Outbound tourism 1 year RM500.00 RM400.0 2 years RM1000.00 travel agency 2 years RM1200.00 3 years RM675.00 Travel agency 1 year RM100.00 outbound tourism & travel agency 2 years RM1450.00 3 years RM375.00 tourism 2 years RM1250.00 RM950.00 RM225.00 RM800.00 RM375.00 travel agency 2 years RM450.00 RM1200.00 RM1275.FEES FOR LICENCE RENEWAL Type of Business Validity Period Fee Fee of Licence (Main Office) (Branch Office) Inbound tourism 1 year RM125.00 3 years RM300.00 RM850.00 Inbound tourism & 1 year RM225.00 RM100.00 RM50.00 RM1425.00 Outbound tourism & 1 year RM600.00 3 years RM1800.00 RM125.00 RM75.00 RM475.00 RM150.00 3 years RM2175.00 RM250.00 .00 RM350.00 RM700.00 RM425.00 3 years RM1500.00 RM1050.00 2 years RM250.

6. • Justification for change of members of Board of Directors/shareholders • Details of the new members of the Board of Directors/shareholders (e. Members of Board of Directors/shareholders must not own shares in other tour operating / travel agent businesses in the country. 5. Companies with outbound licences are not allowed to have foreigners as shareholders and members of the Board of Directors. Application for licence for change of members of Board of Directors/shareholders is allowed after a company has been in active operation for more than 2 years. citizenship. names. Application for change of status which reduces the percentage of bumiputera shares and number of bumiputera members of Board of Directors are not allowed. signed and dated application forms must be submitted to the Licensing Division through the appropriate Regional Licensing Offices. 8. 2. Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed. 7. . Companies with inbound and ticketing licences must not allow more than 30% foreign equity.g. Applicants must submit a letter providing the followings.GUIDELINES ON APPLICATION FOR CHANGE OF STATUS (MEMBERS OF BOARD OF DIRECTORS / SHAREHOLDERS) 1. 9. working experience) 3. Changes without the approval of the Commissioner of Tourism will be imposed a penalty according to the Tourism Industry Act 1992. Completed. 4.

Application for change of paid-up capital which reduces the percentage of bumiputera shares is not allowed. Any change without the approval of the Commissioner of Tourism will be imposed a penalty according to the Tourism Industry Act 1992. 3. 4. 2. 5. GUIDELINE ON APPLICATION FOR CHANGE OF PAID-UP CAPITAL 1. All applications must be submitted to the Regional Licensing Office. . Applicants must settle the penalty (if any) as required by the Tourism Industry Act 1992 before the applications can be processed. Applicants must submit a letter stating purpose of change of paid-up capital in the company.

All completed applications must be submitted to the Regional Licensing Office. 4. 2. Change of business premises location outside operating area without the consent of the Commissioner of Tourism is not allowed. .) 5. Applicants must submit a letter justifying change of business premise location and provide new address. (To prevent a situation where a branch operates in a main town whereas the main office operates in small town. 3. Applicants must settle the penalty (if any) as required by the Tourism Industry Act 1992 before the applications can be processed. GUIDELINES ON APPLICATION FOR CHANGE OF BUSINESS PREMISES LOCATION 1. This situation must be controlled as the paid-up capitals for main towns and other towns differ. Any change without the approval of the Commissioner of Tourism will be imposed a penalty according to the Tourism Industry Act 1992.

Application must provide supporting documents as required. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing Division through the appropriate Regional Licensing Offices.GUIDELINES ON NEW APPLICATION FOR MALAYSIA MY SECOND HOME (MM2H) BUSINESS LICENCE 1. Amount of paid-up share capital • Malaysians : RM50. 10.000. 11.business target groups . The name of the company must be appropriate and use the word (MM2H). background information on board of directors (with supporting documents) 3. All application forms must be signed by the director and bear the company’s stamp. 9.00. Applicants must be private limited companies which have been incorporated under the Companies Act 1965. If qualified or approved.marketing methods .the necessary documents are provided .00 (Nationwide) • Foreign equity (individual/company.Floor plans .the requirements of the premises have been fulfilled . Applicant must provide a working paper which include: .Office rental agreements . A processing fee of RM100.000.the licensing fee has been settled INFORMATION ON ESTABLISHMENT OF MALAYSIA MY SECOND HOME (MM2H) BUSINESS COMPANY 1. 8.Certificate of Membership with a recognised travel agent association. The licence and sticker will only be issued when: . Example: Asia (MM2H) 2. the Ministry will issue a temporary granted in-principle letter valid for two (2) months to enable the preparation of the operating premises.00 (non refundable) is required for each application in the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan (Commissioner of Tourism).Objectives of setting up the company . limited to a maximum 30%): RM250. . 7.Photograph of the premise . Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed. which include: .

Copy of Form 24 (Return of Allotment of Shares) vi. Managers and Change of Particulars) ix. Copy of Form 13 (Certificate of Incorporation on Change of Name of Company) v. Copy of Shareholder’s Certificate of each paid-up capital shareholder x. Copy of Form 49 (Return Giving Particulars in Register of Directors.(Form of Transfer of Securities) viii.DOCUMENTS REQUIRED DURING SUBMISSION OF APPLICATION i. Networking/business contact letters with foreign agencies related to the MM2H programme xiii. Copy of the company’s Memorandum and Articles of Association iii. Copy of Form 32A . Two (2) copies of the most recent colour passport-sized photograph of each member of the Board of Directors and paid-up capital shareholder. xi. Copy of Companies Act 1965 which has been certified true by the Registrar of Companies ii. Copy of Form 25 (Statement Containing Particulars of Shares Allocated Otherwise than for Cash) vii. Copies of academic certificates of Board of Directors/shareholders/staff in the field of tourism xii. Copy of Form 9 (Certificate of Incorporation of Private Company) iv. Supporting letters from related parties (if any) .

Applications for renewal of main office licence is to be made using Form 5 (Regulation 9) (MM2H). 2. 5. Renewals must be submitted to the Regional Licensing Office within 30 days from the expiry of the licence. Company has registered a profit d. Company must have at least 5 participants in the MM2H programme • If the company does not fulfil the condition of 5 participants in the MM2H programme. A processing fee of RM20. renewal for 1 year can be considered. If the company still fails to meet this requirement after the second year. 4. The completed form must be submitted to the Regional Licensing Office together with the necessary documents. Applicants must settle the penalty (if any) as required by the Tourism Industry Act 1992 before the applications can be processed. CONDITIONS OF APPROVAL FOR MM2H LICENCE RENEWAL Licence is valid for 1 year. Company has settled all penalties (if any) c. Renewal will be considered as follows : a. licence will be revoked. 6.00 must be attached for every application in the form of bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism). . Current annual audit report/letter of preparation of financial report from authorised auditors has been submitted b. GUIDELINES ON TOUR OPERATING LICENCE RENEWAL – MALAYSIA MY SECOND HOME (MM2H) 1. 3. Approval for renewal of MM2H licence is for 1 year only.

sijil persatuan The licence will only be issued if documents submitted are complete and information provided are true. Issued licence will be revoked. Floor plan (office area 400-plus sq ft) 4. if during inspection of the premise. the information provided are false. Photographs of office (exterior and interior) 3. . GUIDELINES ON FAST TRACK ISSUANCE OF TOUR OPERATING/TRAVEL AGENCY BUSINESS/MM2H LICENCE Documents required : 1. Office rental/purchase agreement letter 2.

Licence can be issued immediately even before inspection of the premises is conducted. x. Ensure that the photographs submitted display the true physical condition of the premises. 2 copies of the office rental agreement ii. vii. ii. Check the company information before the inspection is conducted. 2. Ensure that the company has a representative present during the inspection. . Profiles of the tour operating companies must be attached with the applications. ix. GUIDELINES ON APPLICATION FOR LETTER OF SUPPORT OF NEW/EXTENSION OF EXPATRIATE 1. Obtain the company stamp and signature of the representative after the inspection is completed. v. provided that complete documents have been received and company fulfils all the necessary requirements. Prepare a report of the premises after the inspection is completed. iii. GUIDELINES ON NEW TOBTAB/MM2H INSPECTION 1. Obtain the company stamp and signature of the representative after the inspection is completed. Checklist of requirements for inspection of new premises: vi.) 2. 2 copies of the floor plan iii. Take photographs of the premise (interior & exterior). Ensure that comments made on the earlier inspection have been rectified. Prepare a report of the premises after the inspection is completed. Tour operating companies must submit letter requesting for new/extension of expatriates and justify the need for their services. (Applications for new expatriates must be made through tour operating companies. Within 2 months. Take photographs of the premise (interior & exterior). 4. the company must submit the following documents: i. Checklist on premises inspection: i. The company must provide a suitable premise within 2 months from issuance of the granted-in principle letter. 2 copies of photographs of the exterior and interior of the office 3. Personal applications will not be processed. iv. viii. Check the company information before the inspection is conducted. GUIDELINES ON RE-/FOLLOW-UP INSPECTION OF TOBTAB/MM2H PREMISES 1. Ensure that the photographs submitted display the true physical condition of the premises. Ensure that the company has a representative present during the inspection.

Biodata of the expatriates ii.3. Employment offer letters to the expatriates from the tour operating companies. Application must provide the followings: i. Profiles of the expatriates iv. . Photographs and passports of the expatriates iii. Application can only be considered for positions where local expertise unavailable. 4.

management and staff (iii) Tour packages offered Networking/business contact letter with foreign agencies (outbound only) 4. *Form 49 – Return Giving Particulars in Register of Directors. shareholders. *Form 9 – Certificate of Incorporation Form 13 – Change of Name of Company 6. (NEW TOBTAB) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED WITH APPLICATION FOR A NEW LICENCE FOR TOUR OPERATING AND TRAVEL AGENCY BUSINESSES Ticked by For office Please submit 1 copy applicant (9) use (9) 1.00 in the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism) For office use: Penalty owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . Recent passport-sized photo of each member of Board of Directors and shareholder 3. *Share certificate for paid-up capital shareholders * Must be certified by Registrar of Companies 10. *Form 32A – Transfer of Securities 8. Memorandum and Articles of Association (to include the words “carry on business in travel agency”) 5. Completed Form 1 (Regulation 3) (Form signed by director/company secretary and bearing company stamp) 2. Processing fee of RM100. Managers and Secretaries and Changes in Particulars 9. *Form 24 – Return of Allotment of Shares 7. Complete working paper according to guideline Documents to be submitted with working paper: (i) Academic/professional certificates of Board of Directors & shareholders (ii) Work experience of Board of Directors.

Other experience 5. Posts held 4. Courses attended 3. ADDRESSES OF REGIONAL LICENSING OFFICES All applications must be submitted to the nearest Regional Licensing Office as follows: . Marketing (target group) 6. Who the directors are 3.g. Authorised capital 2. When established 2. Registered address (of the company) 5. (TOBTAB) GUIDELINE ON PREPARATION OF WORKING PAPER FOR NEW APPLICATION OF TOUR OPERATING AND/OR TRAVEL AGENCY BUSINESS LICENCE A. Objectives 2. if any) 3. if any) 2. Inbound tourism 3. State other matters that can support your application. Business contacts/networking with foreign tour agencies (State name of agency. Proposed operating office 6. Supporting documents must be submitted (example: EPF form. form 24/49 if shareholders/board of directors are in other companies) D. List of assets (if any) 4. FINANCIAL STATUS 1. Other financial facilities. INTRODUCTION/BACKGROUND OF COMPANY 1. employment offer letter. Please submit evidence such as list of inbound/outbound tour packages E. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT 1. Professional qualifications 2. Company objectives 7. Total number and categories of staff employed and to be employed B. MARKETING STRATEGY AND PLANS 1. Who the shareholders are 4. Business contacts/networking with domestic tour agencies (State name of agency. overdraft) C. Attach supporting letters from agencies F. Paid-up capital 3. Outbound tourism 4. Travel agency 5. BUSINESS CONTACTS 1. if any (e. CONCLUSION 1.

Applications from the Federal Territories of Kuala Lumpur and Putrajaya, Selangor,
Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Raub, Bentong, Kuala Lipis,
Mentakab, Fraser’s Hill, Genting Highlands and Cameron Highlands) and parts of Perak
(Ipoh City,Tanjung Malim, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan, Slim
River and Batu Gajah)

Central Region Licensing Office
Ministry of Tourism, Malaysia
33rd Floor, Menara Dato’ Onn
PWTC, 45 Jalan Tun Ismail
50694 Kuala Lumpur

Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town, Pekan
District and Maran)

Eastern Region Licensing Office
Ministry of Tourism, Malaysia
No 5C & 5D, Wisma MPKT, Jalan Hiliran
20300 Kuala Terengganu
Terengganu Darul Iman

Applications from Kedah, Penang, Perlis and north Perak (Taiping District, Grik,
Lenggong, Sg Siput, Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office
Ministry of Tourism, Malaysia
Kedah State Tourism Complex
Section 20, Jalan Raja
05000 Alor Setar
Kedah Darul Aman

Applications from Johor, Melaka and parts of Pahang (Kuala Rompin and Pulau Tioman)

Southern Region Licensing Office
Ministry of Tourism, Malaysia
Level 5-02, 5th Floor, JOTIC Building
No 2, Jalan Air Molek
80000 Johor Baharu
Johor Darul Takzim

Applications from Sabah and Federal Territory of Labuan

Sabah Region Licensing Office
Ministry of Tourism, Malaysia
Lot D6, 5B, 6th Floor, Block D
PO Box No 6, EPF Building
49 Jalan Keramunsing
88100 Kota Kinabalu
Sabah

Applications from Sarawak

Sarawak Region Licensing Office
Ministry of Tourism, Malaysia
5th Floor, Sultan Iskandar Building
Jalan Simpang Tiga
93300 Kuching
Sarawak

(TOBTAB ADDITION OF SCOPE)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR
APPLICATION FOR ADDITIONAL SCOPE IN TOUR OEPRATING AND TRAVEL
AGENCY BUSINESSES

Ticked by For office
Please submit 2 copies applicant (9) use (9)

1. Form 1 (Regulation 3)
(Form signed by director/company secretary and bearing the company stamp)

2. Complete working paper according to guideline

Documents to be submitted with working paper:
(i) Academic/professional certificates of Board of Directors & shareholders
(ii) Work experience of Board of Directors, shareholders, management and staff
(iii) Tour packages offered and examples of packages
(iv) Supporting letters of networking/business contact with foreign agencies
(outbound only)

3. Submit the relevant forms/documents:
(If there are any changes)
*Form 9 – Certificate of Incorporation
Form 13 – Change of Name of Company
*Form 24 – Return of Allotment of Shares
*Form 32A – Transfer of Securities
*Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars

4. Current audited annual financial statement of company’s main office
* Must be certified by Registrar of Companies

5. Processing fee of RM100.00 in the form of bank draft/postal order made payable to
Pesuruhjaya Pelancongan (Commission of Tourism)

For office use:

Penalty owing Yes RECEIVED
No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________
Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________

00 (separate form and processing fee for each branch) in the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism) For office use: Penalty owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no +603-2696 3 Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . Examples of tour packages offered (if different from main office) * Must be certified by Registrar of Companies 6. Processing fee of RM50. Form 3 (Regulation 7) (Form signed by director/company secretary and bearing the company stamp) 2. Documents to be submitted with working paper: (If there are any changes) Form 13 – Change of Name of Company *Form 24 – Return of Allotment of Shares *Form 32A – Transfer of Securities *Form 49 – Return Giving Particulars in Register of Directors. TOBTAB (ADDITIONAL BRANCH) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR LICENCE FOR ADDITIONAL BRANCH OFFICE OF TOUR OPERATING AND TRAVEL AGENCY BUSINESSES Ticked by For office Please submit 2 copies applicant (9) use (9) 1. Complete working paper according to guideline 3. Managers and Secretaries and Changes in Particulars 4. Current audited annual financial statement of company’s main office 5.

Processing fee of RM20. a) Main office Form 5 (Regulation 9) b) Branch Form 6 (Regulation 9) (if any branches) (Form signed by director and bearing the company stamp) 2. Valid MATTA Membership Certificate * Must be certified by Registrar of Companies 5. TOBTAB (RENEWAL) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR TOUR OPERATING AND TRAVEL AGENCY BUSINESS LICENCE RENEWAL Ticked by For office Please submit 1 copy applicant (9) use (9) 1.00 (separate form and processing fee for each branch) For office use: Penalty owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . Submit the relevant forms/documents: (If there are any changes) *(i) Resolution of Company Director *(ii) Form 24 – Return of Allotment of Shares *(iii) Form 49 – Return Giving Particulars in Register of Directors. Current audited annual financial statement 4. Managers and Secretaries and Changes in Particulars *(iv) Form 44 – Notice of Situation of Registered Office & Office Hours 3.

1 copy of application letter from company for change of address Details of contents of letter: a) Company’s old address b) Company’s new address c) Reasons for applying for change of address NOTES: For office use: Penalties owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . (APPLICATION FOR CHANGE OF ADDRESS) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR CHANGE OF ADDRESS OF MAIN OFFICE/BRANCH OF TOUR OPERATING. TRAVEL AGENCY AND MM2H BUSINESSES Ticked by For office applicant (9) use (9) 1.

TRAVEL AGENCY AND MM2H BUSINESSES Ticked by For office applicant (9) use (9) 1. 1 copy of application letter from company for change of status/change of members of Board of Directors and shareholders Details of contents of letter: a) Names of former members of Board of Directors or former shareholders b) Names of new members of Board of Directors or new shareholders c) Reasons for applying for change of members of Board of Directors or shareholders d) Proposed change in authorised/paid-up capital For office use: Penalties owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . (APPLICATION FOR CHANGE OF STATUS) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR CHANGE OF STATUS/CHANGE OF BOARD OF DIRECTORS AND SHAREHOLDERS OF TOUR OPERATING.

Managers and Secretaries and Changes in Particulars 9. *Form 49 – Return Giving Particulars in Register of Directors. *Form 32A – Transfer of Securities 8. Processing fee of RM100. *Share certificate for paid-up capital shareholders * Must be certified by Registrar of Companies 10. *Form 9 – Certificate of Incorporation Form 13 – Change of Name of Company 6. Completed Form 1 (Regulation 3) (form signed by director/company secretary and bearing the company stamp) 2. management and staff (ii) Work experience of Board of Directors & shareholders (iii) Types of services offered (iv) Supporting letters of networking/business contact with domestic & foreign agencies 4. shareholders. Current passport-sized photo of each member of Board of Directors and shareholder 3. Complete working paper according to guideline Documents to be submitted with working paper: (i) Academic/professional certificates of Board of Directors. Memorandum and Articles of Association (to include the words “carry on related business in MM2H Programme”) 5. (NEW MM2H) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR NEW (MM2H) LICENCE FOR TOUR OPERATING AND TRAVEL AGENCY BUSINESSES Ticked by For office Please submit 1 copy applicant (9) use (9) 1.00 in the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism) For office use: Penalties owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . *Form 24 – Return of Allotment of Shares 7.

including achievements in the past three years. Professional qualifications 2. overdraft) C. Who the directors are 3. MM2H GUIDELINE ON PREPARING WORKING PAPER FOR APPLICATION FOR TOUR OPERATING BUSINESS LICENCE (MALAYSIA MY SECOND HOME PROGRAMME) A. FINANCIAL STATUS 1. State other matters that can support your application. . State types of services and schedule of fees for foreigners who wish to participate in the Malaysia My Second Home Programme 5. if any 4. Business contacts/networking with foreign tour agencies/agents (State name of agency/agent. if any) • Attach supporting/certification letters from relevant parties F. List of assets (if any) 4. MARKETING STRATEGY AND PLANS 1. Paid-up capital 3. Other related matters E. Proposed operating office 6. When established 2. Authorised capital 2. Work experience and posts held 4. Marketing (target groups) 3. Who the shareholders are 4. if any (e. if any) 2.g. Company objectives 7. Other experience • Attach biodatas of shareholders/Board of Directors and top management • Attach testimonials from respective parties D. Registered address (of the company) 5. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT 1. BUSINESS CONTACTS/NETWORKING 1. INTRODUCTION/BACKGROUND OF COMPANY 1. CONCLUSION 1. Business contacts/networking with domestic tour agencies/agents (State name of agency/agent. Objectives 2. State marketing experience in Malaysia My Second Home Programme. Other financial facilities. Total number and categories of staff employed and to be employed B. Courses attended 3.

Processing fee of RM20. Managers and Secretaries and Changes in Particulars (iii) Form 44 4. Current audited annual financial statement * Must be certified by Registrar of Companies For office use: Penalties owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . Submit the relevant forms/documents: (If there are any changes) *(i) Form 24 – Return of Allotment of Shares *(ii) Form 49 – Return Giving Particulars in Register of Directors. a) Main office Form 5 (Regulation 9) (Form signed by director and bearing the company stamp) 2.00 3. MM2H (Renewal) CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR (MM2H) LICENCE RENEWAL OF TOUR OPERATING AND TRAVEL AGENCY BUSINESSES Ticked by For office Please submit 1 copy applicant (9) use (9) 1.

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR ISSUE OF FAST-TRACK LICENCE OF TOUR OPERATING. Office rental/purchase agreement letter 2. TRAVEL AGENCY AND MM2H BUSINESSES Ticked by For office Please submit 2 copies applicant (9) use (9) 1. MATTA letter/licence (for TOBTAB only) NOTE: The licence will be issued after the documents are found to be correct and accurate. For office use: Penalties owing Yes RECEIVED No DATE OF HANDING-OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ . If the documents are found suspect or incorrect during inspection of the premises. Floor plan (office area 400-plus sq ft) 4. the issued licence will be revoked. Photographs of office (exterior and interior) 3.

Profile of expatriate complete with information *copy of passport *academic certificates *work experience 4. Employment offer letter from company to expatriate 5. Letter of certification of application from Immigration Department 6. Application letter from company on the application of the expatriate with complete working paper and reasons why the services of the expatriate are needed 2. CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR NEW APPLICATION FOR/EXTENSION OF EXPATRIATE NAME OF COMPANY: ____________________ LICENCE NO : ____________________ Ticked by For office applicant (9) use (9) 1. Application form 3. 1 photo For office use: Complete RECEIVED Incomplete DATE READY PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________ .

88300 Penampang. Application for Main office * Branch 8. Operating Address : Lot No 19. Main Office Licence No : 3010 Date Approved : 11 January 1996 5. Name of Company : CROCKER RANGE RENT A CAR SDN BHD 2.00 period – RM300.00 Status: Changed/Unchanged 4. Examples of Packages Submitted Not Submitted Eco Health Education Nature & Adventure Agro Sport & Honeymoon City & Island ___________ Diving Tour 10.RM150.000.00 or cancellation 7.00 Less than 30 days’ delay Delay exceeding licence validity . Towering Industrial Centre. Jalan Penampang. 1st Floor.RM100. Number of days late and total penalty imposed (if any): Less than 10 days’ delay Less than 20 days’ delay . *Branch Office Licence No: - Date Approved : - 6.00 .RM200. SABAH Tel : 088-268040 Fax : 088-262040 3.00 x 3 years Expiry date of licence 31 December 2007 1. Form KPL/LN 6 TOBTAB/MM2H LICENCE RENEWAL Date of receipt Duration of licence 3 years of application 4 October 2007 applied for (2007-2010) Licence fee RM125. Type of Business Licensed Inbound Outbound Ticketing Inbound MM2H IO IT OT IOT 9. Paid-up Capital : RM100. 4th Mile. *Market .

Percentage of Ownership of Company’s Paid-up Capital Bumiputera – 100% Non-Bumiputera Foreign nationals Company 15. Approved Change in Company Status .YES Shareholders on 28 March 2000 Member of Board of Directors on 28 Mar 2000 Operating Office on Equity on Name of Company on 14. Total number of tourists for MM2H and types of services in current year: No of Tourists Real estate/housing/Vehicle No of Tourists Consultants No of Tourists ______________________ Comments KPPT: PPT: Application for Licence Renewal for:- 3 years 2 years 1 year Documents:- Audited Financial Report Annual Revenue RM354.390. Change in Company Status without Approval .00 13. Audit Report – 31 December 2006 Turnover/Revenue RM – Profit after tax RM Loss after tax RM 1. Chinese Arabian Japanese Korean European Indian Local _________ 11.YES Share Capital Shareholder Location/Premises Member of Board of Directors Name of company 12.667.25 .

Date: 02 August 2007 ……………………………. Company has made changes in structure of members of Board of Directors and shareholders and increased paid-up capital without approval of the ministry.. Renewal is supported for 3 years from 2005 – 2007. 31 December 2006 Profit RM Loss RM1. Signature *For TOBTAB only Decision KPSU/ PSU Regional Office: Head of Regional Office Approved 3 years 2 years 1 year Not Approved Penalty Settled Note: Licence is to be handed over after fee and penalty have been settled Date …………………………….00 *MATTA – copy of letter *Packages submitted Offences Penalty Recommendation: 3 years 2 years 1 year Not approved Penalty must be settled before licence is handed over Others. Signature .390.

Jalan Penampang 88100 Tanjung Aru.000. Sabah (b) Justification for Change of Company’s Operating Office: To generate the business after a long period of inactivity 5. TOURISM INDUSTRY ACT 1992 AND TOURISM INDUSTRY REGULATIONS 1992 1. CHANGE OF COMPANY ADDRESS (a) Old Address New Address Lot No 19. Licence No KKKP/PL3010 Type of Licence Inbound Date of Approval 11.00 Paid-up : RM100.01.000. SECTION 17. CHANGE OF NAME OF COMPANY (a) Original Name of Company New Name of Company (b) Justification for Change of Name of Company 4.00 (b) Justification for Necessity of Change in Capital: To generate the business after a long period of inactivity . CHANGE IN COMPANY PAID-UP CAPITAL (a) Previous Company Paid-up Capital New Company Paid-up Capital Authorised : RM100.1996 Paid-up Capital RM50. 1st Floor Lot FG 13. Block F. Jln Mat Salleh 4th Mile.00 3.00 Paid-up : RM50.000.000. CHANGE IN STATUS OF COMPANY Share Capital Change in Shareholders Board of Directors Change in Name of Company Premises Location 2.000. Ground Floor Towering Industrial Centre Tanjung Aru Plaza. Form KPL/PLN 4 EVALUATION FORM FOR APPLICATION FOR CHANGE IN STATUS OF COMPANY.00 Authorised : RM100. Kota Kinabalu 88300 Penampang.

00 Malaysian 660614-12-5144 20% (Bumiputera /Kadazan) Fiona Andrew 20. 7.00 Malaysian 880603-12-574 35% (Bumiputera /Kadazan) Annie Binti Lai Kui 35.00 Malaysian 660614-12-5144 30% (Bumiputera /Kadazan) Leonie Lawrence 35. CHANGE IN COMPANY SHAREHOLDERS (a) Former shareholders Name/IC No No of Shares Nationality (%) Ellen Binti Sikodol 10.000.000.6.00 Malaysian 720817-12-5410 40% (Bumiputera /Kadazan) New shareholders Name/IC No No of Shares Nationality (%) Ellen Binti Sikodol 30.00 Malaysian 62022-12-5708 35% (Bumiputera /Kadazan) (b) Justification for necessity of change in share Change in share is necessary following the resignation of Fiona Andrew and Finella Siambun.000.000.000.00 Malaysian 690524-12-5092 40% (Bumiputera /Kadazan) Finella Siambun 20.000. CHANGE OF MEMBERS OF COMPANY’S BOARD OF DIRECTORS (a) Former Board of Directors Name/IC No Nationality Fiona Andrew Malaysian 690524-12-5092 (Bumiputera) Finella Siambun Malaysian 720817-12-5410 (Bumiputera) New Board of Directors Name/IC No Nationality Ellen Binti Sikodol Malaysian 660614-12-5144 (Bumiputera) .

Note: Recommended Not Recommended Date: ___________________________ (KPSU/PSU) .00. A change of location was not considered as the minimum paid-up capital for Kota Kinabalu is RM200.000.00 to RM100.000.000. 8) Comments: KPPT PPT 1) Operating period of more than 2 years 2) Violation of Tourism Industry Act 1992 3) Change without approval 4) Penalty imposed Note: Application for the company’s change of status involves an increase of paid-up capital from RM50. Date: ______________________ PPT (PLN) 2 9) Recommendation KPSU PSU Penalty must be settled before the licence is handed over. Leonie Lawrence Malaysian 880603-12-574 (Bumiputera) Annie Binti Lai Kui Malaysian 62022-12-5708 (Bumiputera) (b) Justification for Change of Members of Board of Directors Change of directors is necessary following the resignation of Fiona Andrew and Finella Siambun. members of Board of Directors without approval and change of location from Penampang to Kota Kinabalu. The company is requested to increase paid-up capital before an application for change of location can be considered.000.00.00. change of shareholders. Recommendation: Considered Not Considered Note: A change of location was not considered as the minimum paid-up capital for Kota Kinabalu is RM200.

10) Decision: SUB Penalty must be settled before the licence is handed over. Approved Not Approved For: Members of Board of Directors Members of Board of Directors Shareholders Shareholders Paid-up Capital Paid-up Capital Name of Company Name of Company Location Location Note: Date: __________________________ (Kudratullah Fatimy B Afandi) SUB (PLN) .

Office rental/purchase agreement letter 2. Ministry of Tourism To: KPPT (PLN) 1 TOBTAB Unit. Floor plan (office area of 400-plus sq ft) 4. MATTA letter/licence (for TOBTAB only) Certified by: Checked by: (NORALIAH ABD RAHMAN) (WAN NOR ASMAHANI W SALAM) Date: Date: Recommendation above is APPROVED/NOT APPROVED PSU (PLN) 1 . Photographs of office ( exterior and interior) 3. Licensing Division File Reference Name of Company/ Address Telephone No Field Inbound Outbound Ticketing (Mark 9) Status of premises New New (branch) Relocation of premises (Mark 9) It is certified that the fast-track issue of new licence is based on the complete documents submitted to Licensing Division of the Ministry of Tourism (mark 9): 1. CERTIFICATION FOR ISSUE OF LICENCE Licensing Division.

MALAYSIA (Licensing Division) REPORT ON PREMISES INSPECTION (TOUR AND TRAVEL AGENCIES) Please mark (9) in relevant box A – PURPOSE OF INSPECTION New Premises Relocation of Premises Follow-up No…… Complaint Fast Track Fast Track Rental Agreement Photographs of Office Interior/Exterior Floor Plan B – NAME OF INSPECTING OFFICER i) Date : ii) Time : C – DETAILS OF COMPANY 1. MINISTRY OF TOURISM.Name and Address (a) Main Office KPL Licence No Date of Licence Field : Inbound Outbound Ticketing Tel No: Inbound MM2H Fax No: E-mail: (b) Branch KPL Licence No Date of Licence Field : Inbound Outbound Ticketing Tel No: Fax No: E-mail: 2. Report on Physical Inspection of Premises (a) Position of Premises (b) Area sq ft (c) Rental Rate RM………. per month (d) Sufficiency of Office Equipment Sufficient Insufficient .

Name Identity Card No Position Signature/Official Company Stamp E – COMMENTS/RECOMMENDATION OF INSPECTING OFFICER Premises Suitable Premises Unsuitable Re-inspection Comments Signature of Officer Signature of Officer F – DECISION OF PSU Approved Not Approved Re-Inspection Comments Date Signature of Officer . Details of Staff (a) No of Staff Malaysians Foreigners (b) EPF Contribution Yes No (c) Company Status Private Limited Co-operative Others D – DECLARATION OF COMPANY I confirm that the details given above are true.(e) Sign Board Yes No (f) KPL Licence Displayed Not Displayed (g) Account Statement Yes No (For branch only) (h) Board of Directors/ Changed Unchanged Shareholders 3.

renewal of TOBTAB business licences • To coordinate and process applications for additional branches. appeals.PSU (PLN) 1 • To head and administer Tour Operating Business & Travel Agency Business (TOBTAB) Unit • To assist the KPSU (PLN) 1 in formulating licensing policies on TOBTAB • To manage and process new applications.Task List of Head of Tour Operating Business and Travel Agency Business Unit (TOBTAB) . change of TOBTAB company structure • To organise and attend discussions and meetings with non-governmental organisations (NGOs) from time to time on matters related to TOBTAB • To prepare employment permit of expatriates and representative offices • To handle cancellation letters of tourism enterprises • To study and improve the standard of TOBTAB services • To carry out other tasks as directed from time to time . change in company information.

To receive. applications for expatriates PPT 1 12. To prepare projection paper for All regions KPPT 1 approval of KSU and the minister 3. check and process All regions PPT 1 applications for representative offices 13. To receive. To issue and post temporary All regions KPPT 1 approval/rejection letters for TOBTAB 4. To prepare cancellation notice 8(3) for All regions PPT 1 & 2 approval of KSU and cancellation letter to companies 11. To issue cancellation letters of All regions KPPT 1 temporary approval letters 8. process and prepare All regions KPPT 1 PSU (PLN) 1 projection papers for all TOBTAB appeals to be tabled at meeting of Licence Evaluation Committee 2. check. To receive and process appeals for All regions KPPT 1. To issue cancellation notice 8(1) & 2 to All regions PPT 1 & 2 TOBTAB and MM2H companies 10. To receive and process application for All regions KPPT 1 extension of time for preparation of TOBTAB premises 7. To receive. To issue and post temporary All regions KPPT 1 approval/rejection letters for MM2H 5. recommend change of status of PPT 1 2 TOBTAB & MM2H for approval of SUB 6. check. process and All regions KPPT 1. change of status. Other tasks as directed from time to All regions time . To receive. TOBTAB UNIT RESTRUCTURING OF TASK LIST Responsible Task Region Responsible Officer Officer 1. appeals against PPT 1 & 2 penalty and appeals for inspection of TOBTAB and MM2H premises 9. check and process All regions KPPT 1.

To issue and post temporary All regions PT 3 approval/rejection letters for TOBTAB 4. appeals against penalty and appeals for inspection of TOBTAB and MM2H premises 9. check and process change i. Northern PT 3 of status and issue TOBTAB licence (issue PT 2 licence) 6. To issue and post temporary All regions PT 1 approval/rejection letters for MM2H 5. To receive. Other tasks as directed from time to time . To receive and process application for All regions PT 3 extension of time for preparation of TOBTAB premises 7. Secretariat to prepare meeting papers All regions PT 1 of Evaluation Committee PT 2 PT 3 3. To receive and process appeals for Northern PT 3 change of status. To issue cancellation letters of All regions PT 3 temporary approval letters 8.Responsible Task Region Responsible Officer PT KPPT (PLN) 1 1. additional scope and additional branches for TOBTAB 2. To check and update projection papers Northern PT 3 of new applications.

addition of scope and and addition of branch for TOBTAB Eastern 2. check and process change of i. To receive. check and process new Southern PT 3 applications. To receive. Northern iii. To receive. To prepare cancellation notice 8(3) for Sabah PT 1 & 2 approval of KSU and cancellation letter Central to companies Sarawak 9. To receive. Eastern 5. Northern iii. To issue cancellation notice 8(1) & 2 to Sabah PT 1 & 2 TOBTAB and MM2H companies Central Sarawak 8. PT 2 status and issue MM2H licence Southern ii. check and process change of i. To receive. Eastern 4. Other tasks as directed from time to time . check and process All regions PT 1 applications for expatriates 6. check and process All regions applications for representative offices 7. check and process new i. status and issue TOBTAB licence Southern ii. To receive.Responsible Task Region Responsible Officer PT PPT (PLN) 1 1. Eastern PT 1 3. PT 3 MM2H applications Southern ii.

To receive. To process applications for Muassasah PT 2 agreement 3. To issue cancellation notice 8(1) & 2 to Northern. Sarawak PT 1 status and issue MM2H licence ii. check and process change of i. Sabah PT 2 5. Sabah PT 2 4. addition of scope and and PT 1 addition of branch for TOBTAB Sarawak 2. Sarawak PT 1 status and issue TOBTAB licence ii. To prepare TOBTAB and MM2H monthly PT 2 statistics PT 1 2. check and process new Sabah PT 2 2 applications.Responsible Task Region Responsible Officer PT PPT (PLN) 1. To prepare cancellation notice 8(3) for Northern. To update TOBTAB files and data from PT 2 time to time . check and process new Sabah PT 2 MM2H applications and PT 1 Sarawak 3. check and process change of i. PT 3 approval of KSU and letter of Southern PT 1 & 2 cancellation to companies & Central Eastern 7. Other tasks as directed from time to time 1. To receive. To receive. PT 3 TOBTAB and MM2H companies Southern PT 1 & 2 & Central Eastern 6. To receive.

To update TOBTAB and MM2H registration information in data/record/system from time to time 6. To issue penalty letters for the Central Region before handing over to the respective regions 8. To receive/check/process new application forms/prepare licences and stickers/change in company structure in tour agencies and MM2H forwarded by regional offices and counters 3. To prepare letters recommending Muassasah agreements if companies submit application directly to HQ 5. To perform counter duties according to schedule prepared by Senior Administrative Officer 7.Task List for Administrative Assistant N17 No Task List 1. Other tasks as directed by superior from time to time . To prepare monthly statistical reports for TOBTAB and MM2H at all regional offices 4. To receive/check/process new application forms/branches/prepare licences and stickers/change of company structure for TOBTAB Unit forwarded by regional offices and counters 2.

To process applications/files according to guideline and conditions as well as policy set 3. send decision letter to applicant to fulfil conditions for approval 8. To receive application letters/forms Tourism Industry KPL/LN/1 and check documents. To prepare projection paper/evaluation and give comments and recommendations on the application 4. WORK PROCESS MANUAL Task 1 (i): Application Process for New TOBTAB and MM2H Licences NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. To set date for meeting and table all KSU projection papers at the meeting 6. If Act 1992 and complete. If application is approved. To hand over the projection Committee paper/completed evaluation to Secretariat for Evaluation of Committee for Evaluation and and Certification of Application and Appeal of Certification Licence (JKPPRL) for approval of Application and Appeal of Licence 5. If rejected. hand over the documents to regulations made Administrative Assistant for Licensing to thereunder receive processing fee/issue receipt/ file register and open temporary file 2. To prepare minutes and comments on KSU decisions made at the meeting for signature 7. send decision letter to applicant .

To prepare minutes and comments on KSU decisions made at meeting for signature 7. To set date of meeting and table all projection papers at the meeting 6. To process applications/files based on guideline and conditions as well as policy set 3. If application is approved. To hand over the projection paper/ Committee completed evaluation to the Secretariat of for Evaluation Committee for Evaluation and Certification and of Application and Appeal of Licence Certification (JKPPRL) for approval of Application and Appeal of Licence 5. If not approved. To receive application letters/forms Tourism Industry KPL/LN/2 and check documents. hand over the documents to regulations made Administrative Assistant for Licensing to thereunder receive processing fee/issue receipt and (direct settlement at head office). 2. If Act 1992 and complete. send decision letter to applicant to fulfil conditions for approval 8. send decision letter to applicant . request for file from head office. If received from branch/region. WORK PROCESS TASK 1 (ii): Application Process for Additional TOBTAB Licence/Branch NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. To prepare projection paper/evaluation and give comments and recommendations on the application 4.

To prepare minutes and comments on KSU decisions made at meeting for signature 7. To process applications/files based on guideline and conditions as well as policy set 3. WORK PROCESS TASK 1 (iii): Application Process for Additional TOBTAB Scope Licence NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. hand over the documents to regulations made Administrative Assistant for Licensing to thereunder receive processing fee/issue receipt and (direct settlement to head office). If not approved. request for file from head office. send decision letter to applicant . If received from branch/region. 2. To prepare projection paper/evaluation and give comments and recommendations on the application 4. send decision letter to applicant to fulfil conditions for approval 8. If Act 1992 and complete. To set date of meeting and table all KSU projection papers at the meeting 6. If application is approved. To hand over the projection paper/ Committee completed evaluation to the Secretariat of for Evaluation Committee for Evaluation and Certification and of Application and Appeal of Licence Certification (JKPPRL) for approval of Application and Appeal of Licence 5. To receive application letters/forms Tourism Industry KPL//LN/5 and check documents.

To receive application letters/forms Tourism Industry KPL//LN/6 and check documents. hand over file to Administrative Assistant for Licensing to issue licence. send decision letter to applicant . If Act 1992 and complete. To hand over file together with application form/ completed evaluation to PSU for approval 5. 2. letter and send to company 6. If application is approved. If not approved. hand over the documents to regulations made Administrative Assistant for Licensing to thereunder receive processing fee/issue receipt and (direct settlement to head office). To prepare evaluation and give comments and recommendations on the application 4. WORK PROCESS TASK 1 (iv): Application Process for TOBTAB Licence Renewal NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. To process applications/files based on guideline and conditions as well as policy set 3.

To request file from Administrative Assistant 3. If not approved. After the support of KPSU(PLN)1/ SUB(PLN) PSU(PLN)1. If application is approved. If reasons for change are reasonable and KPSU(PLN)/ not questionable according to conditions PSU(PLN) and policy. WORK PROCESS TASK 2 (i): Application Process for Change of TOBTAB Shareholders/Board of Directors NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. To receive application letters/forms Tourism Industry KPL/LN/4 from PSU(PLN) 1 for Act 1992 and checking/processing of documents regulations made thereunder 2. send evaluation file to KPSU(PLN)/PSU(PLN) for support 5. send letter to notify company of decision and ask for Forms 24 & 49 certified by Registrar of Companies for amendment of record 7. forward file to SUB(PLN) for approval 6. To check and scrutinise application based on old information and changes to be processed 4. send decision letter to applicant .

When ready and signed by the Commissioner of Tourism. To request file from Administrative Assistant 3. After inspection is made and premises are found suitable. forward SUB(PLN) file to SUB(PLN) for approval/rejection 6. the licence is sent to the company by the Administrative Assistant. When ready. send file and evaluation paper to KPSU(LN)1 for support 5. send letter to notify company of decision and request company to prepare new office within two (2) months from date of approval. WORK PROCESS TASK 2 (ii): Application Process for Change of Location of Business Premises NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. request the company to Commissioner return original licence for amendment of of Tourism address and issue replacement licence. submit report to PSU(PLN) 1 for approval. 8. submit office floor plan. After the support of KPSU(LN)1. send letter to notify company of decision and request that the company make changes according to conditions of approval within 14 days of date of letter. After approval. copy of building rental agreement and photographs for inspection of new office. To check and scrutinise applications based on old information and changes to be made 4. To receive application letters/forms Tourism Industry KPL/LN/4 from KPSU(PLN) 1 and Act 1992 and PSU(PLN)1 for checking/processing of regulations made documents thereunder 2. If not approved. . 7. If application is approved. If reasons for change are reasonable and KPSU(LN)1 not questionable according to conditions and policy.

Once approved. To conduct inspection on the company’s premises according to conditions set 4. To receive directive from KPSU(PLN)1 KPSU(PLN)1 Tourism Industry and PSU(PLN)1 on inspection of tour PSU(PLN)1 Act 1992 and agency company regulations made thereunder 2. To prepare inspection report on the company premises 5. Administrative Assistant Commissioner for Licensing must:. To make appointment with the tour agency 3. . To submit inspection report to PSU(LN)1 PSU(PLN)1 for approval 6. of Tourism i. issue licence for new premises ii. All licences must be signed by the Commissioner of Tourism. request company to return original licence for amendment of address and issue a replacement licence. WORK PROCESS TASK 3: Inspection Process of Tour Agency Premises NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1.

If not approved. To prepare evaluation paper and give comments and recommendations on the application 5. send letter SUB (PLN) notifying decision to applicant to fulfil /KSU conditions for approval 6. If complete. To receive application letters/forms and Tourism Industry check documents. send notification letter to applicant . hand over Act 1992 and the documents to Administrative Assistant regulations made for Licensing to receive processing thereunder fee/issue receipt/register file and open temporary file 2. To ensure approval of work permit is obtained from Immigration Department before projection paper is tabled at the meeting 4. To process applications/files based on guideline and conditions as well as policy set 3. If application is approved. WORK PROCESS TASK 4 (i): Application Process for New/Extension of Expatriates NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1.

send notification letter to applicant . hand over Act 1992 and documents to Administrative Assistant for regulations made Licensing to receive processing fee/issue thereunder receipt/register file and open temporary file 2. If application is approved. If complete. To receive letters/application forms and Tourism Industry check documents. To prepare evaluation paper and give SUB comments and recommendations on the (PLN)/KSU application 4. send letter notifying decision to applicant to fulfil conditions for approval If not approved. To process application/file based on guideline and conditions as well as policy set 3. WORK PROCESS TASK 4 (ii): Application Process for New/Extension of Representative Office NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1.

To receive letters from companies Tourism Industry appealing for new licence/additional Act 1992 and scope/additional branch of TOBTAB and regulations made MM2H thereunder 2. If not approved. send decision rejection letter to applicant . To obtain relevant file from Administrative Assistant 3. To hand over completed/correct Secretariat of projection/evaluation paper to Secretariat Committee of Committee for Evaluation and for Evaluation Certification of Application and Appeal of and Licence (JKPPRL) for approval Certification of Application and Appeal of Licence 8. To prepare projection paper and decision KSU/minister for KSU & minister for approval 9. WORK PROCESS FOR TOBTAB UNIT APPEAL TASK 5 (i): Application Process for New Licence/Additional Scope/Additional Branch NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. If application is approved. To check and scrutinise applications based on original applications (the first) and reasons for rejection 4. If rejection was owing to insufficient information and failure to comply with conditions and policy. If conditions set for supporting documents have been fulfilled and are not inconsistent with existing policy. prepare projection/evaluation paper (KPL/LN/3) and make recommendation 6. To check evaluation paper to ensure that it is correct 7. request applicant to submit necessary information 5. send temporary approval letter to applicant to fulfil set conditions 10.

To study reasons for rejection based on set guideline 3. To issue either licence following decision PT by PSU if premises are found suitable according to set conditions or rejection letter to company . To prepare inspection report on premises PPT / PT to PSU for approval 5. To hand over results of study to approving PSU / KPPT / officer for re-inspection if premises are PPT found suitable 4. To receive appeal letters for inspection of PSU Tourism Industry premises from companies/regional offices Act 1992 and regulations made thereunder 2. TASK 5 (ii): Appeal for Inspection of TOBTAB/MM2H Premises NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1.

to undersecretary for approval 4. To forward results of study. Act 1992 and members of Board of Directors. To forward results of study. whether SUB recommendation/rejection. regulations made shareholders) from companies/regional thereunder offices 2. To receive appeals against penalty from PSU Tourism Industry companies/regional offices for cases of Act 1992 and reduction/exemption/cancellation of regulations made penalty thereunder 2. to undersecretary for approval 4. To study reasons for rejection based on set guideline 3. To receive appeals for change of status PSU Tourism Industry (name of company. To prepare decision of appeal for PPT / PT companies . whether SUB recommendation/rejection. To issue decision letter to company PPT / PT TASK 5 (iv): Appeal against Penalty NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. location of company. To study reasons for appeal based on justification forwarded by company 3.TASK 5 (iii): Appeal on Change of Status NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1.

To receive appeals against penalty from KPSU Tourism Industry companies/regional offices for cases of Act 1992 and cancellation of company licence regulations made thereunder 2. TASK 5 (v): Appeal against Cancellation of Company Licence NO WORK PROCESS APPROVING LAW/REGULATION OFFICER 1. To prepare decision of appeal for PPT/PT companies Justification for Appeal against Cancellation of Licences 1) Expiry of licence exceeds 5 years – REJECT 2) Expiry of licence less than 5 years – prepare working paper 3) Cancellation notice 8(2) within 14 days – submit certification/recommendation for licence cancellation to KSU 4) Appeal against cancelled licence – submit appeal paper for decision of minister . To prepare projection paper on result of KSU/minister study for KSU & minister for approval 4. To study reasons for appeal based on justification forwarded by company 3.