Troubleshooting Guide

This troubleshooting guide will provide you with information about Star Wars® Knights of the Old Republic® II: The Sith Lords™. You will find solutions to common problems that were encountered while running the game in the Windows 98 SE, Millennium Edition (ME), 2000, and XP operating systems with OpenGL 1.4 and DirectX 9.0c.

Table of Contents
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. General Information General Troubleshooting Installation Performance Video Issues Sound Issues CD-ROM Drive Issues Controller Device Issues DirectX Setup How to Contact LucasArts

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Web Sites

-1- General Information
DISCLAIMER This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems that you may encounter while playing the Star Wars Knights of the Old Republic II computer video game. LucasArts makes no representation or warranty about the accuracy of the information provided in this troubleshooting guide, what may result or not result from following the suggestions contained in this troubleshooting guide or your success in solving the problems that are causing you to consult this troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth in the Software License and Limited Warranty to which you previously agreed to be bound. This troubleshooting guide also contains reference to third parties and/or third party web sites. The third party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of any third party web site referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Knights of the Old Republic II computer video game, including without limitation any link contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not responsible for webcasting or any other form of transmission received from any third party web site nor is LucasArts responsible if the third party web site is not working appropriately, including without limitation if the designated third party web site cannot be accessed due to an inaccurate URL. LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience, and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of the respective third party or third party web site, or any association with the operators of any third party web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party web sites. Any dealings with third parties (including advertisers) referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Knights of the Old Republic II computer video game or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or promotions. WARNING PHOTOSENSITIVE SEIZURES A very small percentage of people may possibly experience a seizure when exposed to certain light patterns, flashing lights or other visual images that appear in computer software games. If you, or anyone in your family, have an epileptic condition, consult your physician before installing or using this software. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can possibly cause a seizure while viewing a computer software game. Reported seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, nausea, headaches, jerking or shaking of arms and legs, disorientation, confusion, or any involuntary movement or convulsions.

Supported Operating Systems To be able to play Star Wars Knights of the Old Republic II, you must have Windows 98 SE,
Millennium Edition (ME), 2000, or XP installed and configured correctly and your computer hardware must be OpenGL 1.4 and DirectX 9.0c compatible. To assure that your system is configured correctly, you may need to install the current Windows updates, as well as the latest drivers for your particular motherboard. Windows 98 SE entered its non-supported phase as of December 2004. Because of this, some hardware manufacturers no longer develop drivers for this operating system.

If you are running Windows 2000 or XP. Quad Speed CD-ROM required. you should never turn off your computer while the hard drive is active.5 GB of free hard drive space. This will put you back into Windows’ normal operating mode.6 GHz or faster CPU recommended. This may also include the latest drivers for your particular motherboard. Graphics Card: 32 MB OpenGL 1. returns you to your desktop. Microsoft DirectX 9. 16 Speed CD-ROM or DVD-ROM drive recommended.0c compatible computer required.4 and DirectX 9.) This will help prevent possible problems related to the error that you have experienced. Why Can’t I Get The Launcher To Respond? •The Star Wars Knights of the Old Republic II CD may have been removed. Pentium 4 or Athlon XP class 1. you should try to properly shut down Windows and reboot your computer.0c compatible audio device required. Sound Card: CD-ROM: Input Device: DirectX: 100% DirectX 9. Installation: Installation requires 3.4 compatible AGP or PCX 3D Graphics card with Hardware Transform and Lighting (T&L) Capability required. 2000. We recommend that you have at least an additional 200 MB of free space available after installing the game for the Windows swap/page file and save games. Minimum System Requirements Computer: CPU: Memory: 100% DirectX 9. (As a rule. NOTE: If your computer reboots into Safe Mode. Only local Administrator rights will allow you to update DirectX in these operating systems. -2. Millennium (ME). . Pentium III or Athlon class 1 GHz or faster CPU required. or if you experience any other severe problems. You will be prompted to install DirectX during the installation of this game if this or a more recent version is not already properly installed on your system.General Troubleshooting Star Wars Knights of the Old Republic II was designed to run under Windows 98 SE. go to Shut Down Windows and choose Restart the Computer. If the game unexpectedly freezes up. NOTE: DirectX may require the "latest" updates for your operating system.0c is included on this CD. 512 MB RAM recommended. or XP with OpenGL 1. •The Star Wars Knights of the Old Republic II CD may be scratched or dirty.0c. Keyboard and mouse required. you must have local Administrator or Power User rights to properly install the game. sound and video hardware. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide or before attempting to restart the game. 256 MB RAM required.

The CD-ROM drive may be having trouble reading the CD. as they may interrupt the game and cause problems. such as memory managers. Why Do I Keep Hearing Static in Star Wars Knights of the Old Republic II? •Your sound card may not be fully DirectX compatible. we have found that it is not a good idea to run any other programs in the background while playing Star Wars Knights of the Old Republic II. Please consult DirectX Setup (Section 9) or CD-ROM Drive Issues (Section 7) in this troubleshooting guide for more information. Windows 2000 and XP users will need to click on Task Manager. Various video. right-click on each of them and select the . Some of these programs display icons on the system tray section of your taskbar. Please refer to Video Issues (Section 5) for more information. please check Unable to Launch the Game after Installation in Installation (Section 3). Then restart your computer and try running the game again. or memory problems may occur if other programs are running. •Your volume may be turned up too loud in Windows. •There may be a hardware conflict in your system. and then reinstalling Star Wars Knights of the Old Republic II. Please look at DirectX Setup (Section 9) in this troubleshooting guide for information about how to check for DirectX compatibility. If this fails. Failure in launching the game may occur because of driver incompatibilities. •Check that you have the latest video drivers available for your machine. sound. and then choose END TASK. If you have icons on your taskbar.0c compatible. •Your computer may not be 100% DirectX 9. Please turn off any active screen savers while running this game. You may need to disable or close programs that start automatically when Windows is started. •Check the Star Wars Knights of the Old Republic II CD to see if it is dirty or scratched. Try uninstalling. Please check CD-ROM Drive Issues (Section 7) for more information. It is recommended that you have at least 200 MB of free space after installing the game for the Windows swap/page file and save games. press ENTER twice and this should take you back to the desktop. •Check to see if you have any other applications running. Please consult Sound Issues (Section 6) in this troubleshooting guide for more information. press CTRL-ALT-DEL once and choose END TASK on Star Wars: Knights of the Old Republic II: The Sith Lords. please press ALT-F4 before trying anything else. •Check DirectX Setup (Section 9) in this troubleshooting guide for directions on how to find out if DirectX supports your computer hardware. Should I Have Other Programs Running In The Background? Generally. If you do not see a dialog box after pressing CTRL-ALT-DEL. which should take you back to the desktop. •You may need to update the drivers for your sound card. What Should I Do if My Computer Goes to a Black Screen or Locks Up? If you end up at a black screen or the game appears to lock up.•Your CD-ROM drive may have stopped responding. screen savers. or virus protection programs. •Your amplified speakers may be plugged into speaker-out on your sound card. I Cannot Launch Star Wars Knights of the Old Republic II. Please refer to Should I Have Other Programs Running in the Background in this section for more information. •You may be trying to launch the game on a Windows Profile that does not have Administrator or Power User privileges. What Do I Do Now? •Check to see how much room is available on your hard drive to make sure that you have enough free space for Star Wars Knights of the Old Republic II to run. •You may have a corrupted installation. •If none of the suggestions above help. including virus-detection utilities. such as the Microsoft Office Toolbar and the Live!Ware Creative Launcher.

restart. Power Management If your computer is equipped with a Power Management feature. Restoring Default Settings You may encounter various issues after changing settings in the in-game Options menus. such as crashing. In most cases. these items will load once more and the icons will return.option to disable. we recommend that you set your desktop Color Palette or Colors to True Color (32-bit). . The next time you start your computer. Task Switching and Windowed Mode Task Switching and Windowed mode are not supported in Star Wars Knights of the Old Republic II. If you cannot disable them from the taskbar and you experience problems running Star Wars Knights of the Old Republic II. very low performance. •Click OK to close this window. •The Windows mouse cursor may appear when the computer returns from sleep mode. When Power Management is enabled. To restore the game to default settings: •Exit the game. we recommend that you to close any windows that are open on your desktop before entering the game. some video cards may experience problems launching the game or you may see graphic corruption. you may see the desktop flash before or after a movie plays if windows are open on the desktop. the following problems may occur: •The game may crash or go to a blue screen when sleep mode activates. or going to a blank screen after adjusting graphics options. Please consult your computer's documentation or the manufacturer for assistance in doing this. If this occurs. •Choose Highest (32-bit). •Windows XP: Look at Color Quality. Freeing up system resources may improve performance. •Click on the Settings tab. If this occurs. When running Star Wars Knights of the Old Republic II with your desktop set to a color palette other than 32-bit. Check Performance (Section 4) in this troubleshooting guide for more performance tips. •Choose True Color (32-bit). Desktop Flashes When Windows Open on the Desktop When running Star Wars Knights of the Old Republic II in Windows 98 SE. •The monitor may go to a black screen while you are playing or when sitting at one screen for long periods of time. unload. This usually happens if other programs are running or your system resources are low. Running On Low-End Systems When running Star Wars Knights of the Old Republic II on a low-end system. To change your desktop color palette and resolution: •Right-click on the desktop where there are not any icons. you may need to restore the game to default settings. Desktop Color Palette If you experience problems running the game. or close them before running Star Wars Knights of the Old Republic II. you may experience some stuttering in the sound and graphics. switching to True Color (32-bit) solves these problems. •Windows 98/ME/2000: Look at Colors. •Choose Properties from the shortcut menu. •Open the game launcher. you may want to disable it. •If your computer prompts you to. •Click the Configure button. we recommend that you consult Windows Help for information on how to remove shortcuts or how to keep other programs from running in the background.

Out of Virtual Memory Error In Windows 2000 or XP When playing Star Wars Knights of the Old Republic II on a 256MB system with Windows 2000 or XP. will not be available for you to modify unless you are logged onto the system with Administrative Rights. Windows 2000 and XP Issues Administrative Rights Some of the steps noted in this Troubleshooting Guide that require you to make adjustments to your system. please consult Windows Help.5 GB of free hard drive space. Playing the Game in a Limited (Restricted) User Account You will be able to play Star Wars Knights of the Old Republic II on a Limited User account after the game has been installed by the Administrator. This occurs in part because of the higher memory requirements for Windows 2000 and XP. To play Star Wars Knights of the Old Republic II.Installation Available Hard Drive Space on Drive C Installation requires hard drive space on your C drive when you install to a different hard drive because InstallShield stores uninstall information on the C drive.•Click the Recommend Settings button.e. You will be unable to install DirectX unless you are logged on with Administrative Rights. Installing Star Wars Knights of the Old Republic II Please check the amount of available hard drive space on your system before installing Star Wars Knights of the Old Republic II.exe. Installing and Playing Star Wars Knights of the Old Republic II in Windows 2000 or XP You must be logged in with local Administrator or Power User rights to properly install and play Star Wars Knights of the Old Republic II on a Windows 2000 or XP system. C:\Documents and Settings\Limited User\Limited User’s Documents\KotOR2). pressing ALT. you will receive an error message stating that the game is not properly installed. Consult Windows Help for information on how to modify your Page file settings. If this occurs. Administrator rights also allow you to update DirectX in these operating systems. You will be unable to start the game through the game launcher when playing as the Limited User. you must run the game directly from swkotor2. you may see an error during installation stating that you do not have enough free space to install the game when there is ample room available in the install directory. Because of this. such as setting up your monitor. CTRL or SHIFT multiple times may bring up a Windows dialog box while playing the game. you may want to adjust your Page file settings to allow Windows to start the game with more virtual memory. This is a function of Accessibility options. we recommend that you exit the game and reboot your computer to clear the memory before playing again. When attempting to run the game from the launcher. Installation requires 3. If this occurs. If the problem persists. We recommend . The game must be installed to the My Documents folder of the Limited User (i. -3. Without these rights. you may see an Out of Virtual Memory Error while playing or when exiting this game. For information regarding disabling this feature. Keyboard Functionality in Windows 2000 and XP When playing Star Wars Knights of the Old Republic II on a Windows 2000 or XP system. you will need to free at least 20 MB on the C drive prior to installation. you may be unable to select the option because it is grayed out. which is located at the root of the install path for the game.

If you have tried all of the above and are still having trouble. •Make sure you have the retail “Play” disc in a local CD/DVD drive. make sure it is disabled. you may be unable to start the program. This will properly install the game.sr0” file. ask where to place shortcuts in the Start Menu. Please perform the following steps: •Make sure you have the retail “Play” disc in a local CD/DVD drive. The shortcut to the game may not be displayed on your desktop after installation if your system is configured for multiple users. •If you have more than one local CD/DVD drive. or the CD is incompatible with your Optical Drive. The analysis file contains important information to help us analyze the program launch issues you are experiencing. Installation will prompt you for an installation location. When this occurs.0c must be installed on the system to play the game. the necessary data will be exported and stored in an “AnalysisLog. It is named swkotor2. . •Make sure you have updated firmware for your optical drive AND that you have the latest motherboard drivers available. CD Ejected During Install If the CD is removed from the drive during installation at any time other than when prompted to switch to the next disc. and prompt you to install DirectX 9. •Close all other running applications. ZoneAlarm. The default install path is C:\Program Files\LucasArts\ SWKotOR2.exe. try all drives.that you have at least an additional 200 MB of free space available for the Windows swap/page file and save games. It can take up to onehalf minute (30 seconds) or more for initial disc authentication. please generate an analysis file for submission to the SecuROM tech support group so we may be of further assistance. please try the following: •Re-boot the system and try launching the program again. To reinstall the game. insert Disc 1 – Play Disc and run Setup. Unable to Launch the Game after Installation If you are experiencing problems trying to launch the program after a successful installation. If you choose not to install DirectX 9. Installing DirectX 9. If this occurs.0c if this or a newer version are not detected on your system. with each person using a separate profile. •Make sure you wait for the “Play” disc authentication after the program launches. •If you have a Virtual CD Drive installed. If you have too little free space on your hard drive after installing Star Wars Knights of the Old Republic II. After successfully creating the file. you will need to navigate to the Windows Desktop folder and copy the shortcut to your current desktop or copy the shortcut from the Start Menu to your desktop. This file is located in the folder where you installed Star Wars Knights of the Old Republic II.0c. Shortcut Does Not Appear On the Desktop You will be prompted to create a shortcut to Star Wars Knights of the Old Republic II on your desktop during Installation. which is located at the root of this CD. you may be unable to reinstall through the launcher. the installation may be incomplete or the game may crash to the desktop. you may experience crashes in the game when attempting to play Star Wars Knights of the Old Republic II on an earlier DirectX version. DirectX 9.0c You will be prompted to install DirectX 9.0c during the installation of Star Wars Knights of the Old Republic II. ask if you want a shortcut on your desktop. and CD burning software such as Nero or EZ CD creator. especially things such as Clean Sweep. Component Transfer Error You may see a Component Transfer Error message when installing the game if you purchased a defective CD. •Locate the game executable. anti-virus software.

There may be a slight hitch in gameplay when sound effects play in the game. Our goal is to solve your launch issues as efficiently and quickly as possible. we recommend that you uninstall first. This occurs most frequently when other programs are running or if your system resources are below 70%. Submitting the analysis file is totally voluntary.Performance Performance Issues in Star Wars Knights of the Old Republic II When running Star Wars Knights of the Old Republic II on the minimum required system. Transitions may take a long time.exe program). Please accept our sincerest apology for any inconvenience you have incurred. •If you have access to a compression utility program such as WinZip.sr0 file within the root of your C:\ partition (hard drive). You will need to use the Start Menu shortcut that was created during installation to uninstall the game in these operating systems. a disclaimer window will appear.•Right click (right hand mouse button) on the executable and a dialog window will appear. There may be slow downs or stuttering during gameplay. Data will be compared with the SecuROM knowledge base to determine hardware and/or software conflicts. •Choose “Launch Analysis” from the menu and release the mouse. Please submit this information via the E-Mail Technical Support link on Yoda’s Help Desk at the LucasArts support page.sr0 file or zip folder with a description of your issue with as much detail as possible. •Another dialog will appear to signify the successful generation of the analysis file. please refer to the Close All Other Programs before Running Star Wars Knights of the Old Republic II section below. Uninstalling in Windows 98 SE and Windows ME Star Wars Knights of the Old Republic II will not be listed in Add/Remove Programs in Windows 98 SE or ME. Make sure to choose Yes when prompted to keep your saved games when uninstalling so you do not lose your progress. •Shortly. For more information. •The application will now generate an AnalysisLog. please compress the file (some email programs will corrupt the . then reinstall to the new location. Be sure to include things you have already tried. There may be pauses or hitching during the opening movie. Can I Move The SWKotOR2 Folder After I Install? If you wish to move the SWKotOR2 folder to a new folder. There may be stuttering in the voice and sound. please click on the “Yes” button. system information is collected (similar to the Microsoft's msinfo32. Thank you for your cooperation and understanding. Disclaimer: The ability to generate the analysis file has been developed with your personal interest in mind to check for possible hardware and/or software incompatibility on your PC. Freeing up system resources may improve performance in the game.sr0 file during transmission). To shorten the analysis time. you may experience the following issues: • • • • • • It may be difficult to move in areas with heavy smoke or fog. •To proceed. •Please email the . Simply moving the folder will cause the uninstaller to be unable to find the program and you will need to manually uninstall the game. -4. . The collected data is for evaluation purposes only and is not used in any other manner. Click the “OK” button to finish.

If you experience problems completely closing programs that are running. This includes virus scanning. word processing and Internet programs. We have included a list of web sites for downloading drivers for your specific card at the end of this document. •Your system should pass all tests run by the configuration utility. General Information and Troubleshooting Tips . Adjusting Configuration Options for Optimal Performance If you experience any performance problems when running Star Wars Knights of the Old Republic II. First check to see if your chipset is listed in the Supported 3D Chipsets section below. Close All Other Programs Before Running Star Wars Knights of the Old Republic II. and check System Resources under Performance Status. choose Properties. -5. Simply disabling these programs will not always help. consult the documentation for those individual programs. •Disable Grass. choose the Performance tab. •System resources should be at least 85% free. This is a common problem when trying to completely disable virus-scanning software. To run Star Wars Knights of the Old Republic II with optimal performance: •No other programs should be running in the background. If your chipset is supported but you are unable to resolve any video issues through this troubleshooting guide. which is accessible through the Configure button on the launcher. Choose Options from the Main Menu and select Graphics. as the programs will still use resources that are needed to run Star Wars Knights of the Old Republic II. which is accessible through the Configure button on the Star Wars Knights of the Old Republic II launcher. •To check this: •Windows 98/ME: Right click on My Computer. •Choose Screen Resolution and select 800x600 instead of a higher resolution. •Choose Advanced Options. •Disable Frame Buffer Effects. •There should be at least 200 MB of free hard disk space after installation.Video Issues This section of the troubleshooting guide will provide you with information on problems encountered with specific video cards while running Star Wars Knights of the Old Republic II. and check CPU Usage. choose the Performance tab. •Windows 2000/XP: Press CTRL-ALT-DEL once.Improving Performance in Star Wars Knights of the Old Republic II The following are a few suggestions that may free up system resources and improve performance in Star Wars Knights of the Old Republic II. choose Task Manager. please contact your hardware manufacturer for updated video drivers. we recommend that you adjust your configuration options based upon the following guidelines: • • Choose the Low Texture Pack in the Configuration Utility. •Disable Anti-aliasing and Anisotropic filtering. •Disable Soft Shadows.

If you experience low framerates with FSAA or Anisotropic Filtering enabled. Soft Shadows Soft Shadows are an effect for high-end video cards. These features may adversely affect your framerate if your video card does not have the power to render them. Disabling this feature corrects this issue. Vertex Shader and Pixel Shader Capability When playing Star Wars Knights of the Old Republic II with a card without Vertex Shader and Pixel Shader (VS/PS) capabilities. Please check the list of Supported 3D Chipsets in this section of the troubleshooting guide to see if your chipset is listed. •Full Scene Anti-Aliasing (FSAA) may not appear to work correctly.OpenGL Compatibility To run Star Wars Knights of the Old Republic II. Make sure you have the latest video drivers for your video card. •Make sure you have the latest drivers for your video card. Poor Performance and Missing Textures You may experience poor performance and/or missing textures when playing Star Wars Knights of the Old Republic II. Please check this section of the troubleshooting guide for the list of drivers that were tested with this game. utilized in several current 3D games for the PC. your video card driver must have OpenGL 1. •Make sure that the Video Resolution in the Graphics Options menu is set to a lower resolution. Full Scene Anti-Aliasing (FSAA) Issues You may experience the following issues when playing Star Wars Knights of the Old Republic II with FSAA enabled: •You may be unable to move in areas with heavy smoke or fog when FSAA is enabled. •Performance may be slow in some areas. If this occurs. Please check Adjusting Configuration Options for Optimal Performance in the Performance Section of this troubleshooting guide for recommended settings if you experience any of the issues listed above.4 compatible drivers. you may experience the following issues when playing Star Wars Knights of the Old Republic II: •You may see flickering graphics. we recommend that you disable these features in the Advanced Graphics Options menu. If you are experiencing low . •Textures may be missing or they may display incorrectly. OpenGL is a graphics API that was originally developed for professional workstations. which require extra processing power and resources from your graphics cards. •Full Scene Anti-Aliasing (FSAA) may not appear to work correctly when adjusted in the game menu. please check the following before trying to start the game: •Make sure that your video card is supported. It is now a standard API (Application Programming Interface) for 3D hardware acceleration. especially in areas with smoke effects. Low-end Graphics Card Issues When using a low-end graphics card. Lowering this setting corrects this issue. you will be unable to adjust the Soft Shadows and Frame Buffer Effects options because these options are not supported when Vertex Shaders and Pixel Shaders are not available. •You may see poor frame rate in the game if the in-game resolution is set to 1152x864 or higher. Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering are considered advanced features. •Faint lines may appear in the background of Access Terminal screens if the FSAA option is set too high. •You may lose control or the camera may spin wildly in mini-games. Enabling Shadows may adversely affect your framerate if your video card does not have the power to render them.

1280x960 and Higher Display Mode Settings Some cards may have issues when running the game after setting the Resolution to 1280x960 or higher in the Graphics Options menu. •The frame rate may be slow and choppy. • Click on the Driver tab. You may experience severe hitching. a generally poor framerate. •Choose Properties from the shortcut menu. •You may go to a black screen. Setting Up Your Monitor If you experience any video problems. please consult the .framerates with Soft Shadows on. You may experience the following issues: •Star Wars Knights of the Old Republic II may not run. If any of these issues occur when playing Star Wars Knights of the Old Republic II. I will choose the driver to install… • Click on Next> •Choose your monitor from the list. Task Switching Using Alt+Tab or Ctrl+Esc Task switching out of Star Wars Knights of the Old Republic II may have unintended side effects on the game with certain video cards when using certain drivers. please refer to the Setting Up Your Monitor section below. This occurs if your monitor or its driver does not support the display setting you selected. or occasional lock-ups or crashes. If you are unable to find your monitor listed. •Click on the Settings tab. For more information. •Click on Advanced… • Windows 98/ME: Select the Monitor tab and click on Change… • Windows 98: Click on Next> • Windows ME: Choose Specify the location of the Driver… • Click on Next> • Choose Display a list of all drivers… and click on Next> • Windows 2000/XP: Select the Monitor tab and click on Properties. You may need to select the correct driver for your monitor or set your monitor to Plug and Play to select higher display modes. you may experience various problems that occur because the video chipset may use system memory for its video memory. If this occurs. Crashing After Selecting 1280x960 or Higher Display Mode The game may crash to the desktop or display an error message when you attempt to start a game after changing display modes in the setup screen. •Sound may stutter and pop. especially after task switching for a prolonged period of time. • Click on Update Driver… • Windows 2000: Choose Display a list of all drivers… • Click on Next> • Windows XP: Choose Install from list or specific location… • Choose Don’t search. please select a lower resolution. Integrated Video Chipsets When your computer has an onboard video chip on the motherboard and the system only meets the minimum requirement for RAM. •Transitions may be slow. In general. To do this: •Right-click on the desktop where there are no icons. please disable them. we recommend that you don't task switch in and out of Star Wars Knights of the Old Republic II. you should make sure that your monitor is set up correctly in the display control panel. we recommend that you select the Configure option from the Star Wars Knights of the Old Republic II launcher and select a lower resolution and refresh rate.

there is one last thing you can try which may resolve certain graphics issues if all else fails.com/support/driver. A Non-DDC (Display Data Channel) monitor cannot communicate with the video card to access information regarding the supported resolutions and refresh rates.14. Movies Not Centered Movies in Star Wars Knights of the Old Republic II play at 640x480. Please make sure that you are using the latest drivers for your video card. We recommend that you select the Configure option from the Star Wars Knights of the Old Republic II launcher and choose a different resolution in the Configuration Utility to correct this issue. The following are the download URLs for ATI and nVIDIA drivers: ATI: http://www. and may correct issues with some older video cards.11 Catalyst 4. Please adjust your monitor alignment while a movie is playing to resolve this issue. Multi-Monitor Configurations Multi-monitor configurations are not supported in Star Wars Knights of the Old Republic II. Non-DDC Monitors We have found that when using a non-DDC monitor. The game may crash when attempting to run the game on a multi-monitor configuration.html NVIDIA: http://www.nvidia. If you are unable to find the correct monitor listed.11 Version # 4. click on the correct one.0010. •If the correct monitor is not an option in Show Compatible Devices. Edit your “swkotor2. Last Chance Graphics Fix If you are still encountering issues with getting the game to run. If you are experiencing movies playing off center.ati. your monitor may not be properly aligned for a 640x480 display.com/content/drivers/drivers.asp Supported 3D Chipsets and Video Drivers Windows 98/ME Chipset ATI Radeon 8500 through 9200 ATI Radeon 9500 through 9800 Driver Catalyst 4. but some may exhibit certain issues listed below under Specific Video Issues.manufacturer of your monitor to see if they have Windows drivers available. The following chipsets work with Star Wars Knights of the Old Republic II. then click on the name of your monitor.0010.ini” file and locate the [Graphics Options] section. Add a new line and add the following statement: Disable Vertex Buffer Objects=1 Currently Supported 3D Chipsets Below is a list of the 3D chipsets that are supported in Star Wars Knights of the Old Republic II. This driver should work with most Windows compatible plug and play monitors.14. you may experience the following issues at certain resolutions: •Black screens •Stretched or skewed screen sizes •The top portion of the screen may not be visible. refresh rates and resolutions may not be reported correctly to Windows.9150 4.9150 . • The game may draw past the bottom and right margins of the screen when the in-game resolution is set to 800x600 or 1600x1200. scroll through the list of manufacturers. click on Show All Devices. This driver allows Windows to set up the monitor correctly. go to standard monitor types at the top of this list and select Plug and Play Monitor. When using a non-DDC monitor.

0010.0010.14.0010.6694 4.14.94 ForceWare 66.14.12 Catalyst 4.6497 6.6694 Windows 2000/XP Chipset ATI Radeon 8500 through 9200 ATI Radeon 9500 through 9800 ATI Radeon X300 through X800 nVIDIA GeForce 2/3/4 family nVIDIA GeForceFX family nVIDIA GeForce 6 family Driver Catalyst 4.6694 4.14. For an updated list of supported cards please check the LucasArts Web page at http://www.0010.nVIDIA GeForce 2/3/4 family nVIDIA GeForceFX family nVIDIA GeForce 6 family ForceWare 66.93 Version # 6.14.93 ForceWare 66.12 Catalyst 4. Some chipsets listed below may end up working if updated drivers become available.0010.0010. you should be using the latest drivers for your card unless noted above.14.94 4.14.14.94 ForceWare 66.6693 6.14.12 ForceWare 66.lucasarts.0010.com/.93 ForceWare 66.6497 6.6693 When using any of these chipsets.6497 6. •3dfx Voodoo 2 •3dfx Voodoo 3 •3dfx Voodoo 4/5 (VSA 100) •3dfx Voodoo Banshee •3dfx Voodoo Graphics (Voodoo 1) •3dfx Voodoo Rush •#9 Ticket to Ride family •ATI 3D Rage II •ATI Rage 128 family •ATI Rage Pro family •ATI Radeon 7000/7200/7500 •Intel i740/i810 •Intel i845/i865 •Intel i915 •Matrox G100/G200 •Matrox G400/G450/G550 •Matrox Millennium P650/P750 •Matrox Parhelia 512 •Mpact 2 •PowerVR 250 •PowerVR Kyro/Kyro II •PowerVR PCX/PCX-2 •NVIDIA RIVA 128/128 ZX •NVIDIA RIVA TNT/TNT2 family •NVIDIA GeForce 256 •NVIDIA GeForce 2 MX •Permedia 2 •Rendition V1000 •Rendition V2100/V2200 •S3 DeltaChrome S8 .6693 6.0010.0010. Currently Unsupported 3D Chipsets The following chipsets did not meet the minimum specification or were found to have significant problems when playing Star Wars Knights of the Old Republic II. We have included a list of web addresses for downloading drivers for your specific card at the end of this document.

or 9200 Chipsets When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets. •You may see polygons stretch across the screen while playing the game.14. We have found that playing any movie a second time will correct this issue. •You will be unable to modify Anti-Aliasing in the Advanced Graphics Options menu on these cards in Windows 98 and Windows ME. and select Display. but the slider will be in the position that you selected before exiting the game.•S3 Savage 2000 •S3 Savage 3D •S3 Savage 4 •S3 ViRGE family •SiS 315 •SiS 6326 •SiS Xabre 200/400/600 •Trident 3D Image 975/985 •Trident Blade 3D 9880 •Trident BladeXP •XGI Volari V3/V5/V8 Specific Video Issues Asus V8420 (GeForce4 Ti 4200) When playing Star Wars Knights of the Old Republic II on this card with the manufacturer driver Win9XME4523 (4. ATI has been informed of this issue. ATI All-in-Wonder Radeon 9800 Pro . •Changes made to the Brightness slider may not have an effect the first time an in game movie is played in Windows 2000 and Windows XP. such as 1600x1200. we recommend that you use the nVIDIA ForceWare 66. •You may see graphic corruption when the resolution is set to 800x600 with FSAA set to 6 Sample AA and Frame Buffer Effects enabled in Windows 2000 and Windows XP. Please check for updated drivers. 9000.6694) driver. you may experience the following issues: •If you are having problems using high resolutions.94 (6. When you restart the game. Please check for updated drivers.0010. Go to the Advanced Display Settings. you will need to adjust this setting in the ATI Control Panel. which may correct this. ATI Radeon 8500.0010. This does not occur if you lower the FSAA setting to 4 Sample AA or 2 Sample AA. you may experience the following issues: • • Changes made to the Brightness slider may not be retained after exiting the game. This issue does not occur when using the ATI Catalyst 4.4523) in Windows 98SE.14. which may resolve this issue. you may need to adjust the maximum allowed screen resolution in the ATI Display Properties.0010.14. ATI Radeon Chipsets When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets. you may experience poor performance or the game may crash.6497) driver. which may correct this. If the maximum allowed screen resolution is set lower than the resolution you are trying to use in the game. the brightness will be at the default setting. which may correct this issue. We recommend that you check for updated drivers. then the video driver is preventing you from using this setting. If this occurs. To enable FSAA in these operating systems. We recommend that you check for updated drivers. Increasing the level of Anisotropy in the Advanced Graphics Options menu may help alleviate this issue.12 (6. Highly detailed textures may display a moray pattern that changes with camera movement.

•Performance may be slow during combat.DLL.0010.12 (6. lowering your texture settings should resolve this issue. NVIDIA GeForce 2 and GeForce 4 MX Chipsets When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets. •Frame Buffer Effects will not be displayed in the game. • • ATI Radeon X800 XT Platinum When playing Star Wars Knights of the Old Republic II on a Radeon X800 XT Platinum with the manufacturer CD driver (6.6497) driver.14.When playing Star Wars Knights of the Old Republic II on an All-in-Wonder Radeon 9800 Pro. you may experience the following issues: • The game may crash to desktop after displaying the introduction movies when using the manufacturer CD driver. If this occurs. We recommend that you use the Catalyst 4.9150) driver in Windows 98SE and ME. •Textures may drop out or they may display incorrectly when playing at 1600x1200. . you may see black pixels corrupt the display at a resolution of 1600x1200 with Frame Buffer Effects disabled.14. we recommend that you disable these features.6497) driver in Windows 2000 and XP to correct this issue. ATI Radeon X300. •You may lock up at a black screen after selecting 1600x1200 for the Screen Resolution.0010.0010.11 (4. The issue does not occur when using the Catalyst 4.9150) driver in Windows 98SE and ME. If this occurs. or the Catalyst 4. Please check for updated drivers. we recommend that you select a lower resolution. NVIDIA GeForceFX 5600 When playing Star Wars Knights of the Old Republic II on a card with this chipset. or the Catalyst 4. which may resolve this issue. This does not occur when Texture Quality is set to Low or Medium. you may experience the following issues: •Smoke effects may severely impact framerate when playing at a resolution higher than 1024x768.6444) in Windows 2000. NVIDIA GeForceFX 5800 Ultra When playing Star Wars Knights of the Old Republic II on a GeForceFX 5800 Ultra in Windows ME. Disabling one of these options corrects this issue. the game may crash with a Windows error message stating that an error occurred in NVOPENGL. We recommend enabling Frame Buffer Effects to correct this issue.12 (6. •You may see lines around buttons and dialog boxes when FSAA or Anisotropic Filtering is enabled. We recommend that you use the Catalyst 4. we recommend that you select a lower resolution. •You may experience missing textures on character models when playing the game with High Textures enabled. •The graphics may hitch and performance may be slow even at the lowest graphics settings.14.0010.0010.14. Windows 2000: The introduction movies may be sized incorrectly and off center if the game is launched with the ATI Multimedia Center running on the Windows desktop. If this occurs. X700. Windows 2000: The Scan Hardware feature of the Configuration Utility in the game launcher may fail the video card when using the manufacturer CD driver.12 (6.14.6497) driver in Windows 2000 and XP to correct this issue. We recommend closing the ATI Multimedia Center before launching the game to resolve this issue. or X800 Chipsets When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets.0010.11 (4. you may experience the following issues: •Turret laser fire may not be visible in the mini-game when firing rapidly with Texture Quality set to high. If this occurs. small lines of pixels may be visible between buttons in all in game menus with both FSAA and Anisotropy enabled.14.

Adjusting the Volume through Windows With some sound cards. •If you are not hearing any sound. Some cards work best with the Windows Wave volume set to 50%.6694) driver. Just type Media Player in the index section and follow the directions provided by Windows.14. or you may need to exit the game to adjust the volume. •Choose Entertainment. Static or Distortion in Star Wars Knights of the Old Republic II You may hear occasional static in sound effects or sound distortion in the game if the volume is set too high. Double click on the Volume Control icon on your task bar and adjust the volume control. Because of this. •Choose Volume Control. make sure to de-select the MUTE box below the Wave Volume slider.0010. As a result. you will need to lower the volume control in Windows. Sound Effects.0c compatible to run Star Wars Knights of the Old Republic II. you may need to adjust your volume control in Windows before entering the game. DirectX Compatibility Your sound card needs to be DirectX 9. please consult Windows Help for assistance. If this occurs. Adjusting Volume Levels within Star Wars Knights of the Old Republic II To access these options: •Select Options from the Main Menu. there is no performance gain when playing on a system with an NVIDIA SLi configuration. If that does not correct the issue. follow these directions to adjust your volume: •Click on the Start button on your taskbar. or press ESC from within the game. or Movie volume sliders.Sound Issues If you are unable to resolve sound problems through this troubleshooting guide. Consult the DirectX Setup section in this troubleshooting guide for information about how to check for DirectX support. •Choose Programs. •Adjust the Wave Volume and Master sliders. Please follow . •Choose Accessories. you may want to adjust the volume in the Windows control panel before starting Star Wars Knights of the Old Republic II. check with your hardware manufacturer for updated drivers. •Select Sound. please contact your hardware manufacturer for updated drivers. Default Volume Levels Vary in Different Operating Systems The default volume levels vary greatly on some sound cards in the different operating systems. If you want to add it. NVIDIA GeForce 6 SLi At the time of release of Star Wars Knights of the Old Republic II we were unable to directly support SLi modes. If the Volume Control icon is not on your taskbar.This issue does not occur when using the ForceWare 66. •Adjust the Music. we recommend that you lower the volume control in the game. NOTE: If the Media Player is not installed. If the driver for your hardware is not DirectX compatible. -6.94 (4. CD audio and wave volume. Voice-over. some of the following instructions will not work.

•Click the tab that says Sound. video and installation problems. •There may be no sound.0c. or XP compatible. Volume Control Programs Some sound card and/or PC manufacturers may have proprietary software that must be adjusted separately from the Windows Volume control. Please be sure to choose Files of type: Sound (*. try plugging your speakers into the line-out jack. •You may hear stuttering. Check your CD for any dirt.. To do this: •Click on Start to open the start menu. •Click OK. Powered or Amplified Speakers If you have powered speakers and have both line-out and speaker-out jacks on your sound card. To clean your CD. . Inspect and Clean the CD A dirty or scratched CD can cause sound. •Choose Open. these sound problems may occur: •You may hear static. •Select Windows Media Player.the instructions above for information on adjusting the volume through Windows. •You may experience a clicking or crackling sound.wav). and choose a sound to test. •Select Accessories. To do this: •Click on the Start button on your taskbar. or scratches. Testing Your Sound Card in Windows You can use the Windows Media Player to play a sound to make sure your sound card is set up correctly in Windows. fingerprints. General Sound Card Troubleshooting If your sound card is not set up correctly in Windows. •The sound may drop out. If your card fails these tests. wipe it gently with a soft cloth. moving in smooth strokes from the center hub to the outer edge of the CD. Keyboard Volume Control Some of the newer keyboards allow you to adjust your Volume control directly on your keyboard.. and then click on Test. •Go to the File menu. or you have a resource conflict. Consult your hardware documentation for more information. ME. not 100% DirectX or Windows 98 SE. •Click on Run… •Type DXDiag into the Run dialog box. •Select Entertainment. especially as someone starts speaking. you may have problems running Star Wars Knights of the Old Republic II or any other program that requires DirectX. 2000. •You may hear repeating sounds. Consult your hardware documentation for more information. you can run the DirectX Diagnostics program to test your sound card. Switching to your line-out jack may greatly improve the sound quality. smudges. Testing Your Sound Card in DirectX Diagnostics After installing DirectX 9. Most speaker-out jacks have an amplified signal and may cause static or popping on your amplified speakers. •Select Programs.

12. •You may hear start in reverb sounds may when EAX is enabled in the Advanced Sound Options menu. which may correct this issue.exe (5.0020) or the latest manufacturer driver SBMP2DM_WEB030502. PCI64. Setting Force Software to ON corrects this issue •You may hear excessive reverbs in some areas of the game when playing in Windows 98 SE or ME with driver version w9x2875. sound effects for turrets may be too loud or you may hear static in sound effects in the mini-game.1 24-bit When using this card in Star Wars Knights of the Old Republic II in Windows in 98SE or ME. Creative AC97 CT5880 When playing Star Wars Knights of the Old Republic II on a system with this chipset. you may hear severe feedback when using any EAX sound provider with this card.0001.0001.0024). you may hear static in reverbs when EAX is enabled in the Advanced Sound Options menu.0001. Disabling EAX corrects this issue. which may correct this issue. We recommend that you check for updated drivers. Creative Labs Sound Blaster Audigy 2 ZS When playing Star Wars Knights of the Old Republic II on a Creative Labs Audigy2 ZS with the Creative Labs driver (5. Setting Force Software to ON corrects this issue. This does not occur when using the manufacturer CD drivers (5. the game may crash when you attempt to launch the game. or PCI128 When playing Star Wars Knights of the Old Republic II on one of these cards with Force Software set to OFF in the Advanced Sound Options menu. Setting Force Software to ON corrects this issue •You may not hear any sound in the game launcher. Creative Labs Sound Blaster MP3+ When playing Star Wars Knights of the Old Republic II on a Creative Labs Sound Blaster MP3+ USB audio device with the Windows drivers. you may experience the following issues: .exe.Specific Sound Issues A-Open AW230 When using this card in Star Wars Knights of the Old Republic II.0402) in Windows 98 SE.12. Creative Labs Sound Blaster Live 5. •You may experience the following issues in Windows 98 SE or ME when using the Windows driver: •When using this card with Force Software set to OFF in the Advanced Sound Options menu. This does not occur when using the manufacturer drivers. you may experience the following issues: •Sound effects for turrets may be too loud or you may hear static in sound effects in the mini-game when Force Software is set to OFF in the Advanced Sound Options menu. This does not occur when EAX is disabled. This is more prevalent when occlusions or reverbs are present. Creative Labs Sound Blaster 16 PCI. •These issues do not occur when using the manufacturer driver SBPCI_WebDrvsV5_12_01. We recommend that you check for updated drivers. sound effects for turrets may be too loud or you may hear static in sound effects in the mini-game. you may experience the following issues: •The game may not launch when using the Windows driver in Windows XP. Creative Labs Sound Blaster 16 PCI When using this card in Star Wars Knights of the Old Republic II.12.

Hercules Game Theatre XP When using this card in Star Wars Knights of the Old Republic II. ESS Canyon 3D Chipset When an ESS Canyon 3D sound card.1 speaker set-up. •You may experience distortion in the sound when Direct Sound acceleration is enabled. you may also hear popping in the sound effects and music in the game. which may correct these issues. or the rear speakers may not work. If this occurs. If this occurs.2180.13.1 speaker set-up. is set up in Windows 2000 or ME. the sound effects may sound muffled after selecting EAX or EAX 2 in Advanced Sound Options. Diamond Monster Sound MX400 When using this card in Star Wars Knights of the Old Republic II in Windows 98 or Windows ME. Windows detects the card as a Maestro 2E. Disabling EAX corrects this issue. you may hear sound distortion and static in the game. •When using the manufacturer drivers CSCv609a (5. you may hear static when using the onboard C-Media 8738 with driver version 5.1 When using this card in Star Wars Knights of the Old Republic II with EAX enabled in the Advanced Sound Options menu.0630. If this occurs. •Rear speaker support may drop out when you enable Force Software when using a 4. NOTE: The configuration software that comes with this card enables this setting by default when the software is installed. Unfortunately.0001.01.0639. the door and item container sound effects volume may be too low. we recommend that you upgrade to CMedia driver version 5. If this occurs.4101).4101). such as the Diamond MX400.12. •Windows 2000: When using the default Windows 2000 driver. Lowering the Music and Sound Effects volume sliders will also lower the popping sound. This does not occur when using the latest manufacturer drivers CSCv609a (5. C-Media 8738 Chipsets When playing Star Wars Knights of the Old Republic II.00. Disabling this option corrects this issue. which may correct this issue. We recommend that you check for updated drivers. there are no drivers that fix this issue. Ensoniq Audio PCI When using this card. you may experience the following issues: •You may hear a hiss in sound effects and music in the game. •You may hear intermittent static in the game. Lowering the volume sliders in the Sound menu may improve this issue. Hercules Fortissimo III 7. . we recommend that you change to the driver for your specific card or check the ESS website for updated drivers which may correct these issues. you may experience the following issues: •Windows 2000: When using the Windows drivers (5. When using these drivers.0001. you may want to select Force Software in the Advanced Sound Options menu.•You may intermittently hear excessive static in sound when EAX is enabled in the Advanced Sound Options menu. we recommend that you disable Direct Sound Acceleration in the In Control Tools control panel. you may experience the following issues: •You may not hear sound playing through the rear speakers of a 4-speaker system when using the Windows drivers for this card.13.0001).01.12. Disabling this option corrects this issue. •You may only hear a few ambient sounds from the rear speakers when using a 4. audio in the game may be very staticy.

you may experience the following issues: •EAX setting will not be available in the Advanced Sound Options menu.27 drivers in Windows 98 SE or ME. thus trying to use 110% of the resources. You may hear static in sound when the volume is set too high with this card. you may hear a pop in the sound during in-game movies. . you may not hear any sound in the game. NVIDIA nForce2 Ultra and nForce3 When using a system with one of these chipsets in Star Wars Knights of the Old Republic II with the nForce 4. •You may not hear any sound in the game. you may hear occasional random static from rear channels. This does not occur when using Force Software mode. MediaSonic Gold-16 Pro When using this card in Star Wars Knights of the Old Republic II. •Windows 98 SE or ME: When using the manufacturer driver Revo_1026_web (5.1 When using this card in Star Wars Knights of the Old Republic II. we recommend that you select Sensaura/Game Mode. as well as other cards with these chipsets.M-Audio Revolution 7. Setting Force Software to ON corrects this issue.0000.0000. These issues do not occur when Sensaura/Game Mode or No Surround Processing are selected. Tsunami DT-688 When playing Star Wars Knights of the Old Republic II on this card with Force Software set to OFF in the Advanced Sound Options menu. Lowering the volume corrects this issue. There is no solution to this issue at this time.0000. which may correct this issue.27 drivers in Windows 98 SE or ME. or sound may drop out after the splash screens when SRS Circle Surround II is enabled in the M-Audio Control Panel. you may experience the following issues: •Windows XP: You may not hear sound effects playing from the rear channels if you selected No Surround Processing in the Surround Sound section of the M-Audio Control Panel. graphic or sound corruption may occur. These issues do not occur when using the RealTek reference driver wdm_366. while some USB devices take up to 10% of the CPU.5052). This occurs because the USB speakers require CPU time to run. We recommend that you check for updated drivers. you may intermittently hear static and distortion in the audio. Vortex and Vortex 2 Based Sound Cards We are unable to provide support for Vortex or Vortex 2 based sound cards in this game. Windows allocates 100% of the CPU to the programs that are running. If this occurs. •Windows XP: You will be unable to enable EAX unless Sensaura Surround Sound has been selected in the M-Audio Control Panel when using the manufacturer driver Revo_1026_sf. •Windows 98 SE or ME: You may hear a constant popping sound when EAX is set to Disabled in the Advanced Sound Options menu. Tsunami DT-588 When using the card in Windows 98. Microsoft Digital Sound System 80 When using these speakers in USB mode.5051). such as Star Wars Knights of the Old Republic II. which may correct this issue.5750).10. the game may intermittently lock up.10. This includes the Turtle Beach Montego family of sound cards. sound effects for turrets may be too loud or you may hear static in sound effects in the mini-game.10. NVIDIA nForce SoundStorm When using a system with this chipset in Star Wars Knights of the Old Republic II with the nForce 4.exe (5.exe (5. We recommend that you check the ESS web site for updated drivers.

wipe it gently with a soft cloth. •Software Viruses. This occurs because the USB device requires a percentage of the CPU’s processing time and Star Wars Knights of the Old Republic II is also using a portion of the CPU time for the game. This may be caused by: •IDE or SCSI interfaces that are not properly set up under Windows. •Proprietary CD-ROM drives. •Choose Properties. •Your CD-ROM drive may be having trouble reading the disc. If this occurs. your drives are not configured properly to run under Windows 98 and Windows ME. smudges or scratches. If your CD looks fine. If the problem persists. •Click on Performance. First. -8. To check this: •Right click on the My Computer icon on your desktop. if you are experiencing problems when installing or launching the game. •Your CD-ROM may not be properly installed in Windows. If this field states that any of your drives are using MS-DOS Compatibility Mode when you are not in Safe Mode. the mouse wheel may not work in game. and may not allow you to access programs that are written for 32-bit file access only. your drives may be running in MS-DOS Compatibility Mode. To clean your CD. you may occasionally hear static and distortion in audio or you may experience slow downs and hitching in the game. •Look at File System: It should say 32-bit. moving in smooth strokes from the center hub to the outer edge of the CD.CD-ROM Drive Issues Star Wars Knights of the Old Republic II does not access the CD during play. This mode will greatly decrease the performance of your computer. •Inappropriate drivers for IDE or SCSI hardware. Logitech Wheel Mouse When using a Logitech Wheel Mouse. fingerprints.-7. check your CD for any dirt. replace it in the drive and see if you have this problem again. your CD-ROM may not meet the minimum requirements to run the game or there may be a problem with your drive. try testing the drive with a different CD. However. the scrolling . CD-ROM Access Error A blue screen CD-ROM access error might be a symptom of one of these problems: •You may have a dirty or scratched CD. This is common on some 8X (eight speed) CD-ROM drives. If you are experiencing this problem. •Your CD-ROM drive may be getting old or worn. Trouble Accessing Files If you are having trouble accessing or using files on the CD-ROM or Hard Drive in Windows 98 or Windows ME.Controller Device Issues USB Devices When using USB devices on your system. please contact your computer manufacturer or a computer technician for assistance in correcting this problem before attempting to install the game.

. the game cursor may be discolored or corrupt in some areas on the game.DirectX Setup Technical Overview of DirectX DirectX is a library provided by Microsoft to run inside the operating system and provide programmers with seamless access to all of the hardware features available today. such as those found on laptop systems or those used for ergonomic reasons may experience some problems using the default set of keyboard commands. This option is located in the Logitech Control Panel. If you are unsure whether your system will support DirectX. For optimum performance in Star Wars Knights of the Old Republic II. Onboard Keyboard Shortcut Keys We recommend that you do not use any of the onboard shortcut keys on your keyboard when playing the game. only one key may register the action that you chose.0c To install DirectX after installing this game. follow these steps: •Insert Star Wars Knights of the Old Republic II Disc 1 in the CD-ROM drive. Where to Find DirectX 9. Disabling this feature corrects this issue. especially in menus. The DirectX platform provides an environment that allows developers to use a standardized format when programming an application. •Right click on the KotOR2_1 icon. Keyboard Limitations Some keyboards may have limitations in Star Wars Knights of the Old Republic II.size may need to be set to none in the Mouse Properties under the Buttons tab. This does not occur when using the USB adapter with this device. NOTE: Some older systems may contain hardware that may not be fully DirectX compatible. •Select Open in the context menu. For example: If you are pressing two keys at the same time. many manufacturers are releasing updated drivers. developers were forced to write hardware-specific code (with a specific driver for each different piece of hardware). Keyboard Issues Users of compact keyboards. Doing so may have adverse affects on the game. the mouse may lose sensitivity in the game. Kensington Expert Mouse When using the Kensington Expert Mouse with the PS/2 adapter. such as Microsoft Internet Explorer. You may be unable to use multiple keys simultaneously. Fortunately. •Double-click on the My Computer icon on the desktop. your system must fully support DirectX. such as the 3D cursor. -9. such as causing the game to close while you are playing a mission. This makes it easier to support a wide variety of different hardware configurations. Adjusting the sensitivity in the Mouse Control Panel or Kensington Mouseware does not correct this issue with this configuration. Prior to DirectX. The web wheel should also be disabled by setting Button 2 to middle button. NOTE: This may deactivate the mouse wheel in other applications. NOTE: You must have Administrator rights to properly install DirectX on a Windows 2000 or XP system. Custom Mouse Cursors When using custom Windows cursors. please contact the manufacturer of your system for more information.

Yoda's Help Desk offers . This service costs $1. •If you are experiencing any problems while running Star Wars Knights of the Old Republic II. we recommend that you contact the hardware manufacturer of the card for further assistance.99 (U. •Double click the dxsetup. Where to Find Us Online Visit the LucasArts Web site at www. NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 9. -10.S. and technical support.exe icon to run the installer. requires a touch-tone phone. The number is 1-900-329-JEDI (1-900-329-5334).•Open the DirectX folder. The Sound 2 tab will only be available if you have two audio devices on your system.0c. and Sound 2 tabs. •Type DXDiag into the Run dialog box and click OK.lucasarts. requires a touch tone phone. hint & gameplay assistance.com. which is available in the Support section of the LucasArts Web site at http://support.How to Contact LucasArts LucasArts has set up a variety of services to provide you with information regarding our programs. and you must be at least 18 years old or have a parent’s permission to call. From there you can access the Support area where you will have the option to receive online technical support through Yoda’s Help Desk.) per minute. you may want to determine whether DirectX supports your computer hardware. If any of these tests fail. Sound 1. This service costs $1. Display 2. •Click on the Display 1. The number is 1-900-677-JEDI (1-900-677-5334).S. an interactive knowledge base. or leave a message for an online representative.com. and you must be at least 18 years old or have a parent’s permission to call. If you continue to have problems after updating the drivers. To do this: •Click on Start to open the start menu. LUCASARTS RESERVES THE RIGHT TO DISCONTINUE THE HINT LINE AT ANY TIME AND WITHOUT NOTICE. This takes you to the DirectX Diagnostics screen. Direct3D and DirectSound on their respective screens. S. Yoda's Help Desk We are proud to feature Yoda's Help Desk. NOTE: The Display 2 tab will only be available if you have two video cards in your system for a multimonitor support. •Click on Run.99 (U. browse technical documents. we recommend that you test DirectDraw. If you need a hint.lucasarts. Hint Line U. you may call our automated Hint Line. This tab will be available if you are using USB Headsets. The Support section of the LucasArts Web site also features community based Technical Support Forums where you can find the latest game support information. discuss technical issues and obtain assistance from other users.) per minute. Canada Our Hint Line is also available to our Canadian customers. please check for updated drivers for the hardware that failed the test. Checking Your System for DirectX Support After you have installed Star Wars Knights of the Old Republic II and DirectX.

P.O.com www. -11. Also. Technical Support If you require technical assistance. CD-ROM drive brand and model. seven days a week. Box 10307 San Rafael.Web Sites The list below is provided to assist you in finding the latest drivers for your sound and/or video hardware.com www.com www. If Yoda’s Help Desk is unable to provide you with a solution to your problem.com www. Box 14797 Fremont.com www.O. please have the following information available: computer brand and model. make sure to include the title and version of the game. RAM. you will be given the option to submit an e-mail message to an online representative. The troubleshooting guide has solutions to many common problems you may experience with the game. A-Bit AMD Asus ATI Technologies C-Media Compaq Creative Labs Crystal Semiconductor DELL Computer Diamond Multimedia Elsa Gainward Gateway Guillemot Hercules Hewlett Packard IBM Intel I/O Magic Intergraph Kensington www.hercules. hint books and logo gear.ati.amd.gainward. Reach us by mail at: LucasArts Company Store P. Please check your hardware manufacturer’s web site for updated drivers for your specific card.com www. CA 94539 Or fax us at 1-925-275-1190.cmedia.com www.com . Technical Support Mailing Address LucasArts.dell.kensington. CA 94912 ATTN: Product Support LucasArts Company Store Visit our secure online store at www.abit-usa.diamondmm.asus.com www.com www.com www.gateway. Visitors to Yoda's Help Desk will be able to receive technical support 24 hours a day.guillemot.elsa.hp.compaq.com www.cirrus. a division of Lucasfilm Ltd.com www.lucasarts.com/companystore.com www. The Company Store offers a complete selection of LucasArts games.com www.com www.solutions to technical issues based on information you provide.com www.tw/EN/ www.com www. video card.intel. sound card.intergraph. and a detailed description of the problem.com www. please read through this troubleshooting guide.com www.com.creativelabs. processor type and speed. When contacting Technical Support.ibm.iomagic.

com.com www. the LucasArts logo.com.org www.com www.microsoft.com www.videologic.com LucasArts.com www. © 2004.com www. or Lucasfilm Ltd.yamaha. STAR WARS and related properties are trademarks in the United States and/or in other countries of Lucasfilm Ltd.tw www.nvidia.com www.s3graphics.Logitech Matrox Microsoft MSI Netgear NVIDIA OpenGL.opengl.org S3Graphics Trident Turtle Beach USRobotics VIA Technologies VideoLogic Yamaha www. and/or its affiliates.tridentmicro. 2005 Lucasfilm Entertainment Company Ltd.logitech.via.msi.usrobotics. .com www.matrox.com www.com www.com www.netgear.tw www.tbeach. All rights reserved.

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