You are on page 1of 52

Report On



A Descriptive Analysis
Table of Contents



















________________________________________________________ Acknowledgement
At the very outset, I would like to take this opportunity to express my gratitude to my
internship supervisor, Mirza Aminur Rahman for his continuous inspiration, supervision
and patience. Without his guidance and support it would not have been possible to come
this far.

I would also like to thank Nasreen Rehman for her continuous support, inspiration and
giving me the opportunity to deal with different corporate clients.

The managers of various companies have extended their kind cooperation by sharing
information much needed for this report - for this I am ever grateful.

My sincerest thanks go to the others who were involved and helped directly and
indirectly in preparing this report as well as Faculties of Business Studies University of
Dhaka for all the support as well as giving me the opportunity to prepare this report as a
part of my BBA program.

anking service in Bangladesh is characterized as a highly competitive and highly
regulated sector. With a good number of banks already in operation and a few more in
the pipeline, the market is becoming increasingly competitive by the day.

With the global slowdown in the face of rising competition, the commercial banks are
constantly looking for ways to develop their market and product offers to remain ahead of
others. A significant amount of regulation by Bangladesh Bank prevents the scope of
introducing newer products into the market and thereby restricts a banks’ ability to
outperform others with a diversified product range.

However, recent trends have shown banks shifting away from vanilla products (basic
products) towards higher value added products that are highly structured, to meet the
needs of the clients.

Standard Chartered Bank is the oldest multinational bank operating in Bangladesh. It has,
over the years, created one of the largest networks among all the foreign banks in
Bangladesh. Although a trendsetter in offering a various range of products in the market,
the product offers of Standard Chartered Bank are quickly imitated by competitors.
Substitutes offered by other commercial banks make their way into the market and
thereby eat a portion of the margin.

This report takes a look at the current product offer of the Transaction Banking at
Standard Chartered Bank alongside with a look at the untapped opportunities that lie
ahead for the bank to take advantage of Know Your Customer (KYC) project.

An earnest attempt has been made to analyze the Transaction Banking products that drive
competitor banks.
An idea of the current portfolio structure of nationalized, private and other foreign
commercial banks has helped to generate ideas regarding the areas that Standard
Chartered itself can explore into.

Having established itself as the leading foreign commercial bank in Bangladesh is not by
itself sufficient unless a hearty attempt is made to sustain this position. Amidst an age of
regulation and intense competition, diversification of the corporate products in a way that
helps to increase the wallet share of the bank and thereby achieve growth is undoubtedly
very desirable.

Based on above, this report looks in depth towards the opportunity for Transaction
1.1 Origin of the Paper
This report is an Internship Report prepared as a requirement for the
completion of the BBA Program of the Department of Finance & Banking,
University of Dhaka. The primary goal of internship is to provide an on the
job exposure to the student and an opportunity for translation of theoretical
conceptions in real life situation. Students are placed in enterprises,
organizations, research institutions as well as development projects. The
program covers a period of 3 months of organizational attachment.

After the completion of BBA program, I, Md. Mohin Uddinof BBA 6th Batch,
was placed in Standard Chartered Bank, Bangladesh for the internship
program under the guidance of my faculty advisor A.G.M. Humayun Morshed.
The duration of my organizational attachment was, by policy: 3 months,
starting from May 25, 2005 to July 25, 2005. As a requirement for the
completion of the program I needed to submit this report, which would
include an overview of the organization I was attached with and elaboration
of the project I was supposed to conduct during the internship period.

I was placed in the Transaction Banking of the Bank, under the direct
supervision of Mirza Aminur Rahmah, the head Transaction Banking of
Standard Chartered Bank Bangladesh.

1.2 Scope:
The scope of this report is limited to the overall descriptions of the bank, its
services, its position in the industry, and its competitive advantage. The
scope is also defined by the organizational set-up, functions, and
1.3 Methodology & Source of Information
In the organization part, much information has been collected from different
published articles, journals, brochures, web sites and previous internship
report. All the information incorporated in this report has been collected both
from the primary sources and as well as from the secondary sources.

Primary Source of Information

 Discussion with officials of SCB

 Face to face and telephone conversations with customers

 Data from the company’s documents and SCB’s computerized
information system

Secondary Sources of Data

 Previous reports and journals relevant to the banking industry

 Other published documents of Bangladesh Bank

 Relevant SCB paper and published documents

1.4 Limitations:
Past and present financial information that are confidential could not be
accurately obtained. Alike all other banking institutions, SCB is also very
conservative and strict in providing financial information. In such cases, I
have relied upon certain assumptions, which are only amateur estimates. As
many of the analysis on the obtained data are based on my sole
interpretation, there may be some biases, as lack of knowledge and depth of
understanding might have hindered my ability to produce an absolutely
authentic and meaningful report.
Time constraint was another limitation restricting this report to be a more
detailed and analytical one. My supervisors are busy all the time and it was
really difficult to get hold of some of their time.

1.5 Banking Industry-Overview

The Banking Industry is Bangladesh is one characterized by strict regulations and
monitoring from the central governing body, the Bangladesh Bank. The chief concern is
that currently there are far too many banks for the market to sustain. As a result, the
market will only accommodate only those banks that can transpire as the most
competitive and profitable ones in the future.
Currently, the major financial institutions under the banking system include:
 Bangladesh Bank
 Commercial Banks
 Islamic Banks
 Leasing Companies
 Finance Companies
Of these, there are four nationalized commercial banks (NCB), 5 specialized banks, 11
foreign banks, 26 domestic private banks and 4 Islamic Banks currently operating in

Scheduled Banks in Bangladesh


Spe cializ ed
FCB 10%
NCB Islamic
8% 8%

Figure: 1

All local banks must maintain a 4% Cash Reserve Requirement (CRR), which is non-
interest bearing and a 16% Secondary Liquidity Requirement (SLR). With the
liberalization of markets, competition among the banking products and financial services
seems to be growing more intense each day. In addition, the banking products offered in
Bangladesh are fairly homogeneous in nature due to the tight regulations imposed by the
central bank.
Competing through differentiation is increasingly difficult and other banks quickly
duplicate any innovative banking service.
2.1 Ethics Of Standard Chartered Bank

Standard Chartered reputation is critical to being the world's leading emerging markets
bank. The preservation and enhancement of that reputation depends upon our businesses
operating to the highest standards of ethical conduct.

We face a particular challenge to uphold consistent standards of conduct while at the

same time respecting the culture and varying business customs of all the countries in
which we operate.

The principles that govern the behaviour of our business and employees are reflected in a
Group Code of Conduct. The Group Code of Conduct is a practical working document
which guides employees through the many difficult conduct issues which confront them
on a daily basis. Complying with each element of the Code will not always be easy but
we recognise that we will be judged not just by what is set out in the Code but on how
this is reflected in our day to day activities and the behaviour of all of you.

2.2 Standard Chartered Bank in Bangladesh

The Chartered Bank started operating in Bangladesh in 1948, opening a branch in
Chittagong. The branch was opened mainly to facilitate the post-war reestablishment and
expansion of South and Southeast Asia. The Chartered Bank opened another branch in
Dhaka in 1966, where it is still headquartered. After the merger of the Chartered Bank
with the Standard Bank in 1969, the Standard Chartered Bank took up a program of
expansion. It increasingly invested in people; technology and premises as its business
grew in relation to the country's economy. In 1993, there was an organizational re-
structuring, which led to a substantial expansion of the Bank's business.
Currency Bangladesh Taka (BDT)
Main offices/branches Address: 1st Floor , C&I Transactional Banking,
Hadi Mansion, 2, Dilkusha C/A,
Main tele: (+880 2 ) 9550181
Total number of branches: 18
In Country Partner Banks Uttara Bank Ltd., National Bank Ltd., IFIC Bank Ltd.,
Sonali Bank & Agrani Bank
Country business coverage Standard Chartered Bangladesh covers business
throughout six major cities including Major
Presence in Capital Dhaka & Port City Chittagong.
Contact numbers Standard Chartered Sales:Tele: (+880 2) 9563907,
9560132 Fax: (+880 2)
9562329 , 9571975
Product : Tele: (+880 2) 9563911, 7169157
Fax: (+880 2) 9562329 , 9571975
Solutions Delivery: Tele: (+880 2) 7169157
Fax: (+880 2) 9562329 , 9571975

2.3 Performance and Growth

The change in strategy, performance and growth, adapted by Standard Chartered Bank is
clearly evident in the following comparison between its performance in 1995 to that in
Revenue Mix in 2002
Figure 2Revenue Mix in 1995 Trade
Lending 14%
16% Trading
Trade 4%
35% DCM B/S
2% Manage
Sales Cash Sales
6% Trading Structure ment
13% 16%
7% Products 22%

1995 2002
Revenue driven target/goal
Lack of revenue momentum Revenue diversification &
Over layered organization sustainability
Weak risk control environment Strong risk management culture
Basic product offering- vanilla in place
product Higher value-added , customized
High cost structure product
Cost efficiency
All the foreign banks combined hold 9% in deposits as compared to 29% by private
commercial banks and 62% by nationalized commercial banks.
The comparative performance (holding market share) of Standard Chartered Bank in
terms of deposit and advance are presented separately in the following figures:

Total Deposits in FCBs

10% 5%
12% 13%

Figure 3- Source: Scheduled Bank Statistics, Bangladesh Bank, Oct-Dec 2002

From the above figure we see that of the 9% held by foreign banks in total deposits, SCB
alone commands 40% of the deposits.

Advances made by FCBs

20% 35%

13% 15%

Figure 4- Source: Scheduled Bank Statistics, Bangladesh Bank, Oct- Dec 2002
In terms of advances made, Standard Chartered Bank holds the leading position among
the foreign banks with a market share of approximately 35%.

2.4 Activities of Standard Chartered Bank

 Corporate Banking Group
Standard Chartered Bank offers it local customer’s wide variety of financial services. All
the accounts of corporate clients, which mainly comprises the top local and multinational
companies operating in Bangladesh, are assigned to Relationship managers who maintain
regular and close contact to cater top their needs.

The objective of this department is to maintain a thorough knowledge of the clients’

business and to develop positive relations with them. This is maintained through
interactions to offer timely advice in a n increasingly competitive business environment.
The expertise of the Institutional Banking and Treasury groups is also available whenever
required. The unique Offshore Banking Unit (OBU) in Savar provides a full range of
facilities to overseas investors. The Corporate Banking Group in Bangladesh has
displayed a spirit of community involvement by working with NGOs to underwrite soft
loans. Standard Chartered offers its corporate customers a wide variety of lending needs
that are catered with skilled and responsive attention. They provide project finance and
investment consultancy, syndicated loans, bonds and guarantees and local and
international treasury products.

 Trade finance
The trade finance of standard Chartered bank takes care of the commercial activity
related issues, particularly those related to import and export finance services. Some of
the services are:
 Trade finance facilities including counseling, confirming export L/C and issuing of
import L/Cs, backed by its international branch and correspondent loan network.
 Bond and Guarantees
 Project finance opportunities for import substitution and export oriented projects
 Treasury
The foreign exchange and money market operation of the Standard Chartered Bank in the
world is extensive. Exotic currencies happen to be one of its special areas of strength. A
24-hr service is provided to customers in Bangladesh through the Bank’s network of
dealing centers placed in the principal areas of the world. The Bank’s treasury specializes
in offering solutions to those who wish to manage interest rate and currency exposure s
that result from trade, investment and financing activities of other dynamic economies of
the region.
 Institutional Banking Group
The IBG of Standard Chartered Bank offers a wide variety of products and services to
banks and financial institutions. It has global links with leading bank institutions and
agency arrangements through its network of offices in 40 countries. The Bank offers a
full range of clearing, payment collection and import-export handling services. The bank
offers foreign missions, voluntary organizations, consultants, airlines, shipping lines and
their personnel, the following services:
Current accounts in both Taka and other major foreign currencies and Convertible Taka
 Consumer Banking
Superior retail banking services comprising of a wide range of deposit and loan products
are offered by Standard Chartered Bank to its individual customers. The consumer
banking division constantly faces challenges and meets them by developing new products
and services to fulfill the specific requirements of local TU. The Bank offers a 24-hour
service in Bangladesh through its Money-link ATM Network and Phone-link Phone
banking Services.

 Custodial services: The Equitor

Headquartered in Singapore, Standard Chartered equitor fulfils the groups’ strategic
commitment to the provision of custodial service in Asia. The equitor’s customers are
primarily foreign global custodians and broker/dealers requiring cross-border information
as well as sub-custodian services. Standard Chartered Bank, Bangladesh is responsible
for the planning in Bangladesh, but the overall management of the custody business is
based in Equitor’s international business strategy.

 Operations
Operations are the part of the support division that helps to run the businesses of the bank
in a smooth and controlled manner. Since it helps mainly in processing the works of the
business units, any mistakes made can be easily detected and on time. Following are the
main functions of the operations department:
Central operations deals with the closing and opening of accounts and other payment and
account related processing of the Personal Banking division. Treasury operations help to
deal with the processing works of the treasury division. Loan Administration Unit (LAU)
deals with the processing of the Corporate Banking division.
Operations also have a department that deals with internal projects that arises from the
need to deal with certain problems or to make certain changes. Following are some
examples of projects being dealt with presently:

 Finance, Administration and Risk Management

The support department performs the following activities:

 Administration, audit and back office operation
 Taking care of taxation and financial control of the Bank
 Keeping track of overall credit operation

 Information Technology Center

This department is instrumental in the running of all the computerized operations of the
bank. They help in the implementation and generation of computerized reports. Another
duty of the department is to maintain communication with the rest of the world.

 Human Resource Department

This department manages recruitment, training and career progression plan. Standard
Chartered Bank highlights the importance of developing its people to create a culture of
customer service, innovation, teamwork and professional excellence.
 Legal and compliance

In the UK, Standard Chartered Bank is regulated by the Bank of England, while in
Bangladesh local banking laws regulate it and rules set by the Ministry of Finance and
Bangladesh Bank. The local restriction involves a licence from Bangladesh Bank to
operate banking business in Bangladesh. Standard Chartered Bank complies by the rules
and regulations seriously. It also encourages its staff to conform to an internal culture of
ethical behavior and sensitivities to the culture and religion of the country. There is a
mandatory training on Company Code of Conduct for all staff members.
Some of the key areas that the Legal & Compliance department has to take care of are:
any kind of legal issues, to advise the CEO regarding all matters and the management on
legal and regulatory issues, correspond regulatory compliance issues to MESA Regional
Head of Compliance, and supervise internal control (e.g. internal audit).

 External Affairs

This department deals with advertising, public relations, promotions, partial marketing
which involves disseminating new products and services to customers and above all
ensuring service quality.
 Credit
The credit department approves the loans of Corporate Banking division. The approval is
mainly based on the risk analysis of the corporate clients done by the Corporate Banking

Client relationships provides transaction banking, cash management, custody and trade
finance services through their strong market networks in Asia, Africa, the Middle East
and Latin America. They provide a bridge to these markets for clients from the U.S and
Europe. The services provided are integrated, superior cross-border and local services
that enable efficient transaction processing, with reliable financial information.

3.1 Transaction Banking

Cash Management Service

The cash management service provides total solutions to improve cash flows. Standard
Chartered is highly recognized as a leading cash management supplier across the
emerging markets. Cash Management Services cover local and cross border payments,
collections, information management, account services and liquidity management for
both corporate and institutional customers.

With Standard Chartered's Cash Management Services, customers always know where
their money is. Customers can manage their company's total financial position right from
their desktop computer. They will also be able to take advantage of SCB’s outstanding
range of payment, collection, liquidity and investment services and receive reports
detailing when and where cash has been moving.
 Clearing Services
With increasing business globalization, your banking network may not have sufficient
reach. You may not want to put in the extra infrastructure or resources to expand your
network but still want to ensure your clients’ transactions are serviced efficiently.
Clearing is one of the important services in which your bank would need support to
facilitate your clients’ smooth international trade and cross-border transactions.
3.2 T
Standard Chartered possesses 140 years of experience in Trade Finance. SCB’s broad
international customer base, professional insight and knowledge of the risks and rewards
of international trade earned the bank a unique position in the industry. The bank offers
world-class support across the worldwide buyer chain to minimize overall cost, maximize
buyer base, and shorten administrative processes.
To enable customers to capture global opportunities, it has a presence in over 40
countries, in addition to the extensive network of overseas banking partners and
Standard Chartered has a wide array of financing tools to ease your cash flow burden and
help you grow your business.
• Receivables Services
It gives you the financial security to explore new markets overseas or grow your business
locally, reducing your risk and cost.
 Import Services
Instead of paying for your imports immediately, Standard Chartered is able to offer you
import financing, to finance a drawing under an Import Letter of Credit or Import Bill for
Collection, giving you time for the goods to be cleared and resold.
 Export Services
Do you need extra cash for manufacturing or purchasing the goods to fulfill your export
order? Do you want to turn the goods into cash as soon as you have them shipped out?
Standard Chartered offers you the opportunity to obtain pre-shipment and post-shipment
financing. You can now trade with the added confidence of our financial help.
Standard Chartered Custody and Clearing Services' combination of local market
expertise, with the security offered by being an integral part of one of the world's leading
international banks has garnered an impressive client base which includes leading North
American, European and Asian institutions.
Standard Chartered keeps its custody and clearing clients regularly informed of
developments relating to securities market infrastructure and custody in Asia through a
market information website. This information is available to clients with a registered
login name and password. Clients are offered a customized and comprehensive range of
products and services, which include:
- Custodial services
- Brokerage, clearing and settlement services
- Securities lending
- Foreign Exchange
- Transfer agent for institutionsal debt and equity offerings
- Delivery, receipt, settlement, registration and physical safe custody of securities

To support the local and international business, Standard Chartered offers various
services to help with:

- Loan Structure and Syndication

- Loan facilities.

 Loan Structure and Syndication

Our leadership in loan syndication stems from ability to forge strong relationships not
only with borrowers but also with bank investors. Because we understand our syndicate
partners' asset criteria, we help borrowers meet substantial financing needs by enabling
them to reach the banks most interested in lending to their particular industry, geographic
location and structure through syndicated debt offerings. Our syndication capabilities are
complemented by our own capital strength and by industry teams who bring specialized
knowledge to the structure of a transaction.
 Loan facilities
To enhance the ability to meet financial obligations and operate effectively, SCB offers
assistance in the form of working capital loans, overdrafts, term loans (including real
estate loans and other secured debt), backstops and revolvers. SCB works closely with
clients to understand the dynamics of the business so that the bank can anticipate and
serve short-term and long-term funding needs in the most efficient manner, drawing from
the full range of global resources and capabilities.
Modern banking operations touch almost every sphere of economic activity. Bank credit
is a catalyst for bringing about economic development. Without adequate finance there
can be no growth or maintenance of a stable output.
There are some standard loan facilities provided by the corporate division of Standard
Chartered. These are:
- Seasonal Loan
- Term Loan
- Permanent Working Capital Loan (Asset-based Lending)
A seasonal loan is generally defined as a short term, self-liquidating loan. Which means
that the funds advanced on a short-term basis are repaid in full when the assets
purchased by the funds are converted to cash. Overdraft, Import Loan, Export Loan, L/C
(Machinery), L/C (Raw Materials) , Guarantees etc. are seasonal loans provided by the
local corporate division to different customers.

An overdraft facility is a revolving borrowing facility repayable on demand, made
available concerning a current account. Where permitted by law, a customer can
overdraw his current account when any entry is debited to the account for more than the
available credit balance on overdraw. Once the limit is utilized, interest will be charged
on outstanding utilization on a daily basis.
Overdrafts are flexible for borrowing intended to finance day to day cash flow
requirements generated to normal business activity. They are not intended for the
financing of long term borrowing requirements for which more appropriate credit lines
are available.
Overdraft facilities are uncommitted. The bank has the right to cancel the facility and
demand repayment without prior written notice to the customer.
The typical tenor of an overdraft is one day. However, the Bank may agree to make
overdraft facilities available for longer periods (maximum one year), with annual
review/renewal and subject to the Bank’s discretion to suspend/cancel the facility.

Letter of Credit (LC)

When any company needs to import raw materials from abroad then L/C is required.
Because they are unknown to foreign supplier. The Importer Company must open L/C in
any bank. Then the bank will contact with other bank, which is situated in supplier
country. When the bank give financial guarantees to foreign bank through L/C
application the foreign bank supplier will send raw material within a time period. Our
bank will charge a specific amount for L/C, which is non-funded financing.
L/C is not only for import but also for local transaction. When any company collect raw
material from local supplier on credit then L/C is required.
Revolving Loan (RL)
Revolving Loan is a contract between a borrower and Standard Chartered Bank (SCB)
whereby SCB provides the borrower with a certain amount of currency, for a period more
than one year and up to 5 years.
SCB gives the facility of loan to buy the raw material or other trade related products at a
specific interest rate. When a manufacturing company does not have the working capital
to bear the operating cost, they can collect this money from SCB at a specific interest rate
to be repaid after 90/120/150 days. And it will be treated as Revolving Loan.
Loan Against Trust Receipt (LATR)
Advances allowed for retirement of shipping documents and release of goods imported
through L/C falls under this head. The goods are handed over to the importer under trust
with the arrangement that sale proceeds should be deposited to liquidate the advances
within import and known as post- import finance and falls under the category “
Commercial Lending”.
According to the contract act 1872, Guarantee can be defined as a contract to perform the
promise or discharge of liability of a third person in case of his default. The person in
respite, of whose default the guarantee is given is called principal debtor and the person
to whom the guarantee is given is called the creditor. It is an irrevocable undertaking to
pay in case of a certain eventually/contingency.

2.5 SWOT Analysis of Standard Chartered Bank

The SWOT analysis comprises of the organization’s internal strength and
weaknesses and external opportunities and threats. SWOT analysis gives an
organization an insight of what they can do in future and how they can compete
with their existing competitors.

 For more than 55 years in Bangladesh, SCB is known to bear the
Banking Experience that provides it the strength of being the market
leader in the foreign banking sector. Unlike any other multinational
bank in Bangladesh, the long-term success of SCB is attributed to this
strength of SCB whereas the long-term success of a bank heavily
depends on its reputation while dealing with very sensitive commodity
like money.

 The first bank in Bangladesh to issue Money link (ATM) card is SCB. By
grabbing the opportunity that exists in the market SCB, as the market
leader, showed the most substantial corporate strength among the
foreign banks.

 SCB has a bulk of qualified, experienced and dedicated human


 SCB is the only one among the foreign banks that has been able to
utilize its extensive marketing efforts in order to capture a wide
customer base at a very short time.

 SCB’s dedication is supreme in providing the best phone banking

services in town. It is also keen to provide unmatched and instant 24
hour banking service and has recently opened the Call Centre at Lotus
Kamal Tower in Nikunjo, Dhaka.

 In order to exude innovativeness and creativeness, SCB tries its best

to come up with customers’ banking problems and solve them.
Another recent step taken by them is starting the Evening Banking
service, which will be open from 6 pm to 8 pm in the evening. The
customer, who has to keep his transactions stopped for 18 hours until
the next banking hour arrives, will be benefited, as this will reduce the
lag and hassle associated with it.


 Banks, who are offering better prospects, now enjoys customers

switching to them as SCB offers low deposit rates and has set the
minimum balances too high. Furthermore, long waiting cues, moderate
customer service, non-functioning ATM machines and outrageously
high charges lead to SCB being noted for these weaknesses as well. As
a result, a large amount of customers have ceased transactions with
the bank. Many customers’ accounts have become overdrawn due to
fees that have been charged by the bank’s computer system for as
long as three years because they have either simply not cared to close
their accounts, or thought that they have been closed automatically.

 The banking industry is now experiencing the contractual employment

fever that has started up and SCB has also fallen prey to it. Self-
interest of the employees are actually hindering their performance
because SCB is employing individuals from other agencies and giving
them tough targets to reach and thereby not giving them the full
benefits of a permanent employee. For example, many accounts are
opened by Direct Sales Executives by luring customers with loans,
which they ultimately do not receive, and also opening accounts for
customers who can hardly maintain the account and do not even pay
the minimum opening amount. Even though SCB is getting benefited
in the short run, the implications are long run losses.

 During the last 10 years the banking industry has become considerably
monopolistic and hence SCB is starting to lose its market share to its
rivals due to low barriers to entry, and the local banks’ increasing
 SCB is also facing problem in its system of collection and disbursement
of cash. Many customers do not bear the proper knowledge as to the
process of depositing and withdrawing money. The bank does not take
many steps to assist them either. The system of withdrawal and
deposit may be new and different from the system the customers have
come across at local bank. Many of these customers or people they
send to the bank on their behalf, are not educated and hence they face
difficulty in the system of deposit or withdrawal. For instance, since
the system of deposit is not that vivid, customer often drop the
counterfoil of the deposit slip with the main copy into the slip box.
Consequently, in many such cases it happened that a smart clerk
picked up both the papers and took the money. Then there were no
documents left for the bank or the customer to prove that he/she
deposited the money.

 Because the way SCB makes charges to accounts cannot be properly

explained, many customers believe and complain about the unethical
banking of SCB.

 While dealing with its customers- especially in Consumer Banking, SCB

emphasizes more on short-term profits than focusing on the
maintenance of a long-term healthy relationship with them. This
suffering of SCB from myopia- i.e. shortsightedness leads it to pursue
strategies in such a myopic manner, and so in the long run, it may
undergo severe losses. Another weakness of the bank that can be
sighted as well is Poor coordination and communication between the
head office and branches. As the head office undertakes many
projects, the activities are hampered due to some activities of the
branches. Even after the head office’s carefully thought out action plan
for a project, they still face problems in executing because the
branches are not well aware of such a project and therefore, their
actions do not comply with what is required for the ultimate success of
the project.


 Standard Chartered Bank was approved of the permission to start

Islami Banking from The Government of Bangladesh. The bank now
has a whole new prospect opening up and also the opportunity to
introduce a wide array of Islami Banking products. It also has the
prospect of expanding its customer base. The country’s growing
population is gradually and increasingly learning to adapt to and use
the banking service. As the bulk of our population is middle class, and
Muslim, different types of Islami Banking products will have a very
large and easily pregnable market.

 SCB has rigorous credit screening policy and it is over conservative. By

freeing their credit screening policy a little, they may be able to pursue
many opportunist business ventures. SCB also has a good consumer
base that maintains several accounts at once. SCB has the opportunity
to keep these customers by reducing its current fees and charges and
positioning attractively in middle class segment.

 More Branches around Dhaka specially and all over Bangladesh will
enable SCB to capture more market share, and hold a stronger
competition against local banks.

 By offering more attractive interest rates, and lowering the minimum

balances eligible for interest, the bank can attract a lot of the old
customers who have strewn away to other banks as well as new

 Increased competition by other foreign banks is a threat to SCB. At
present HSBC and CITI Corp are posing significant threats to SCB
regarding retail and business banking respectively. Furthermore, the
new comers in private sector such as Prime Bank, Dutch Bangla Bank,
EXIM Bank, BRAC Bank, Southeast Bank, Mercantile Bank, Social
Investment Bank, Islami Bank and Bank Asia are also coming up with
very competitive products. With customers shifting to these banks,
SCB’s profits, as well as market share is falling, and it faces the threat
of being wiped out by competition.
 In today’s economy, substantial amount of savings is remaining idle.
Currently foreign direct investment in the country is very low. These
economic situations of the country indicate political threats.

4.1 Introduction
As part of Standard Chartered's global transaction solutions to Corporates
and Institutions, we provide Cash Management, Securities Services and
Trade Services through our strong market networks in Asia, Africa, the
Middle East and Latin America. We also provide a bridge to these markets for
clients from the U.S and Europe.

They are committed to providing you with

• Integrated, superior cross-border and local services
• Efficient transaction processing
• Reliable financial information
• Innovative products
• World-class clearing services
thus ensuring a full suite of transactional products for your needs.

It’s Cash Management Services cover local and cross border Payments,
Collections, Information Management, Account Services and Liquidity
Management for both corporate and institutional customers.

4.2 Cash Management Services:

Cash Management for Corporations:

Collections Services
Comprehensive receivables management solution-
Standard Chartered understands that operating and sustaining a profitable business
these days is extremely tough. In an environment of constant changes and
uncertainties, most businesses face challenges of costs and efficiency. Key concerns
Receivables Management – ensuring receivables are collected in an efficient and
timely manner to optimise utilisation of funds.
Risk Management – ensuring effective management of debtors to eliminate risk of
returns and losses caused by defaulters and delayed payments.
Inventory Management - ensuring efficient and quick turnaround of inventory to
maximise returns.
Cost Management – reducing interest costs through optimal utilisation of funds.
Our Solution

The Standard Chartered Collections Solution leverages the Bank’s extensive regional
knowledge and widespread branch network across our key markets to specially tailor
solutions for your regional and local collection needs.

This Collections Solution, delivered through a standardised international platform,

has the flexibility to cater to your local needs, thus enabling you to meet your
objectives of reducing costs and increasing efficiency and profitability through better
receivables and risk management. The key components of our solution include the
Extensive Clearing Network
Guaranteed Credit
Comprehensive MIS
System Integration
Outsourcing of Collection
Liquidity Management
Solutions for efficient management of your funds

A corporate treasurer’s main challenge often revolves round ensuring that the
company’s cash resources are utilised to its maximum advantage. You need a
partner bank that can help you:
Maximise interest income on surplus balances; minimise interest expense on deficit
balances for domestic, regional and global accounts
Minimise FX conversion for cross-currency cash concentration
Customise liquidity management solutions for different entities in different countries
Centralise information management of consolidated account balances
Our Solution

With our global experience and on-the-ground market knowledge, Standard

Chartered will help you define an overall cash management strategy which
incorporates a liquidity management solution that best meets your needs. Click here
for an illustration of our propositions.

Key Features

Based on your needs and the regulatory environment that you are in, you can
choose any of the following features:
Physical Sweeping
Notional Pooling
Interest Reallocation
Payments Services

Global payments solution for efficient transaction processing

Looking to outsource your payments to enable:

4 Efficient processing of all your payables in the most cost effective way
5 Straight through processing both at your end as well as your bank's back-end
6 Efficient payables reconciliation with minimal effort and delay
7 Quick approval of payments from any location
8 Minimum hindrance to automation due to local language difficulties
Centralised management of payables across departments, subsidiaries and countries
Our Solution

Standard Chartered's Straight Through Services (STS) Payments Solution can be

tailored to the different payment needs of companies, whatever industry, size or
country you may be in. With a comprehensive End-to-end Payment Processing Cycle,
STS allows companies to process a variety of payment types, whether they be
domestic or international, local or central in different countries, all in a single system
file. To realise the benefits of STS, please contact your local Relationship Manager or
Cash Management representative.

Cash Management for Financial Institution:

Clearing Services
Making the right connections for financial institutions-

With increasing business globalisation, your banking network may not have sufficient
reach. You may not want to put in the extra infrastructure or resources to expand
your network but still want to ensure your clients’ transactions are serviced
efficiently. Clearing is one of the important services in which your bank would need
support to facilitate your clients’ smooth international trade and cross-border
It’s Solution
Standard Chartered’s international network and multi-currency capabilities are well
placed to provide you with a seamless service for all your clearing requirements
worldwide. Our network extends across Africa, the Middle East, South Asia, Latin
America, the USA and the UK. You can count on our over 150 years of on-the-ground
experience to tailor a clearing solution that meets your needs. Standard Chartered is
a correspondent banking partner you can trust to make this potentially complicated
process much easier for you. Click here to view our international network.

Standard Chartered offers “Best in Class” technology and processes in our clearing
services wherever you are, in whichever country you do business and in whatever
Emerging Markets - Asia-Pacific, South Asia, the Middle East and Africa
Euro - includes Sterling
We tailor clearing solutions to address your specific needs whether in one or multiple
countries, or to complement our other services.

Continuous Linked Settlement

Continuous Linked Settlement (CLS) is the new private sector response to increasing
regulatory pressure to reduce foreign exchange settlement risk exposures. The
initiative has been live since the end of 2002 and is endorsed by the G10 central
banks and lead regulators. The primary objectives of CLS are to eliminate the
inherent settlement risk from the current foreign currency settlement processes and
to provide a mechanism for containing any systemic risk arising from the failure of a
major market participant.

Standard Chartered at the forefront-

Standard Chartered Bank has been deeply committed to this industry initiative since
its inception in 1997 and holds full shareholder status in the new Bank. Standard
Chartered operates as a full Settlement Member within CLSB and extends
comprehensive Third Party services to our customers, enabling them to take full
advantage of the settlement risk benefits associated with FX settlement through CLS.
With Standard Chartered’s Cash Management services, you’ll always know
your exact financial position. You have the flexibility to manage your
company’s complete financial position directly from your computer
workstation. You will also be able to take advantage of our outstanding range
of Payments, Collections, Liquidity and Investment Services and receive
comprehensive reports detailing your transactions. With Standard Chartered,
you have everything it takes to manage your cash flow more accurately.

Standard Chartered, established since 1948, is highly reputable in providing

flexible and innovative financial services solutions. We adopt a proactive
approach in tailoring customised packages to meet our customers' ever-
changing needs. We apply state-of-the-art technology to automate our daily
operations and electronic delivery system has been put in place to ensure
that transactions are handled swiftly and efficiently. Our dedicated Customer
Service Centres are staffed with experienced Cash Products Specialists to
ensure that all our customers are well served.

Standard Chartered fully understands the importance of time, convenience

and efficiency to the success of your business. We make easy the complex
financial world for you and help you maximise every opportunity.

With over 140 years of experience in trade finance and an extensive

international branch network, Standard Chartered is committed to help you
succeed in every competitive environment. To keep pace with your changing
needs, we constantly review our comprehensive products and services,
ensuring that a full range of flexible and innovative services is always
available for you wherever you trade.

Standard Chartered is highly recognised as a leading cash management

supplier across the emerging markets. Our Cash Management Services cover
local and cross border payments, collections, information management,
account services and liquidity management for both corporate and
institutional customers.

They can help you:

• manage the availability of your funds efficiently
• monitor and control the movement of funds
• settle payments to your suppliers in a timely and cost-effective
• capture every investment opportunity to increase your income

4.3 Accounts Services

In Bangladesh, Standard Chartered customers have access to a 18-branch,

6-city, 25-ATM banking network. Customers can operate their accounts
through any of our fully automated offices in Dhaka, Chittagong, Sylhet,
Bogra, Khulna and Narayanganj. They can perform Cash deposits and
withdrawals, Cheque Deposits, Fund Transfers, make transactional queries,
give cheque book requisitions, ask for account statement and pay utility bills.

At Standard Chartered, we provide a wide range of account services for our

Corporate Customers. Our Corporate Accounts are managed by dedicated
Account Relationship Managers, who maintain regular and close contact
with our clients in order to understand their requirements and service them

We offer the following types of accounts to our corporate


• Current Accounts—These are checking Taka accounts through which

funds can be freely deposited and withdrawn. Corporates typically use
them for most of their transactional requirements which includes
collections as well as payments. Collections may be in the form of cash,
cheques, pay-orders/demand drafts and even inward remittances from
abroad. Similarly, payments may be in the form of cash, cheques and
other available mechanisms.

• Short Term Deposits (STD)—These are similar to current accounts in

operation accept that they do not have checking facilities and they earn
interest, which is calculated on a daily balance basis and credited at
periodic intervals. The STD account is a useful mechanism to earn interest
on idle funds for companies that can not commit fund for longer period of
times in Fixed Deposits.

• Fixed Deposit Accounts— Fixed Deposits are for varying tenors; current
offerings range from 1 month to 5 years and the interest rate also vary
correspondingly. Fixed deposit accounts can not be used for transactional
purposes and interest can only be earned upon the maturity of the

• Savings Accounts— These accounts are mainly aimed at the individual

and are usually offered for Corporate employees. However, Corporate
Provident Fund accounts, Gratuity Funds, etc. can also use such accounts,
providing statutory appropriate approvals are held.

• Convertible Accounts— The Convertible Account is a checking current

account with balances denominated in Taka. Payments or withdrawals
from this account can be made in both Taka and Foreign Currencies;
however funds deposited must have a foreign currency source. Strict
Exchange Control Regulations govern the opening and operation of
Convertible Accounts and it is advisable to discuss these in detail with the
Bank before opening such accounts.
• Foreign Currency Accounts— In addition to the various local currency
accounts, there are two types of Foreign Currency accounts available: a
USD/GBP checking Current Account or a USD/GBP Fixed Deposit which is
also called a Non-resident Foreign Currency Deposit ( NFCD) and which
earn attractive interest rates. Strict Exchange Control Regulations govern
the opening and operation of Foreign Currency Accounts and it is
advisable to discuss these in detail with the Bank before opening such

4.4 e-Banking

e-Banking provides you with a full range of reporting capabilities, and a

comprehensive range of transaction initiation options. Whether it is cash or
trade related, the user-friendly e-Banking customer workstation will provide
you with a secure, reliable and effective link between you and your accounts
anywhere across the Standard Chartered network with more than 500 offices
in more than 50 countries.

Once you have defined your required reporting data into the system, you can
display it on the e-Banking workstation or print it. The embedded report
generator enables you to customise report formats to suit your particular
requirements. e-Banking also incorporates an “events scheduler” which
automatically executes tasks for you. Moreover, e-Banking offers Data
Export/Import capability to/from other widely used Windows-based software
(e.g. text, MS Excel, MS Access etc.).

The following are the key features of e-Banking:

Cash Reporting…

With e-Banking, you not only receive access to your accounts throughout the
Bank’s network, you also receive information about movements through your
accounts with other banks via the SWIFT multi-bank reporting capability. The
user friendly design of e-Banking enables you to view your account details
quickly and easily – account balance details, statements, and history
information are all available at the touch of a button.

Cash Initiation…

You receive a full range of domestic and cross-border transaction initiation

capabilities through e-Banking, including electronic funds transfer as well as
paper based payment options such as drafts. e-Banking simplifies the cash
input initiation process by providing you with features that improve accuracy
and efficiency. These include templates for commonly used transactions;
“look-up” tables for frequently used information such as bank, beneficiary
and account details; and a “create from previous” capability that allows you
to select one of your earlier instructions as a template for your current input.

Trade Initiation…

e-Banking provides you with a full range of trade transaction capabilities

including, LC applications, issue, amendments, funds withdrawals, import
collections and reimbursement authorizations.

Security & Control…

When making financial transactions electronically, strict security is of the

utmost importance, you need to have the right safeguards in place to
prevent people without access rights from tampering with the system.
Standard Chartered’s e-Banking includes a series of features such as User
Authorization, Password Protection, Authentication & Encryption and
Tracking transactions through an Audit Trail to ensure data integrity
and meet your security needs – all in line with industry-recognized
4.5 National Collection Services-NCS

In today’s business climate, it is more important than ever to turn your

receivables into funds you can actually use. Standard Chartered’s National
Collection Services (NCS) is designed to help corporates with receivable
collection requirements across Bangladesh. It provides faster funds
availability in a cost-effective manner and improve the company’s liquidity.

NCS offers a centralised system where you can maintain a single

concentration account with Standard Chartered for all your countrywide

Comprehensive coverage…
You may deposit cheques at our Correspondent Bank branches (currently 63
locations) in addition to the eighteen (18) Standard Chartered branches in
Dhaka, Chittagong, Sylhet, Narayanganj, Khulna, and Bogra.
Cheque Pick up…

Alternatively, we can arrange for a courier to collect the cheques from your
offices at pre-agreed times. We have dedicated support at each location who
will maintain close contact with your offices, dealers and distributors. They
will collect cheques from these places and deposit them at our correspondent
bank branches.
Improve your cash flow…
Your single concentration account in Standard Chartered is credited on a pre-
agreed value date for locations where local clearing exists. So there is no
more guessing when funds will become available for your use. Moreover, for
non-clearing locations, we ensure funds are realised in the shortest possible
time. Since NCS quickens the speed of collections compared to the normal
clearing/collection process, you can take the advantage of investment
opportunities – or reduce your borrowing costs – instead of waiting.
Simplify reconciliation and reduce idle balances…
National Collection Services is designed in such a way that all funds for
collection flow into your concentration account. There is no need for multiple
local accounts with idle balances, and there is no need to handle multiple,
time-consuming reconciliation tasks.
Receive better information…
Your ability to manage your business effectively is dependent on the quality
and timeliness of the information you receive. You will promptly receive
deposit acknowledgements and your Standard Chartered Concentration
Account will be credited on the pre-agreed date (based on the cheque type
you have deposited at the designated branches). You can also receive a
comprehensive statement, detailing the deposits made at each of the
designated branches and the funds due from them.

National Collection Services provides a variety of informative and timely

reports to make sure you know what funds are being collected, when, and
how – to help you make the most effective decisions regarding your
company’s finances. Our informative reports will
• Help you better plan your cash flows
• Support your customer credit control process
• Help you to reconcile your receivables quickly and efficiently

In short, National Collection Services is a simple and reliable solution to your

countrywide receivable collection requirements.


Sl Thru NCS Without NCS

1 They are charging .10% with a .25% with minimum BDT 300 and
minimum processing fee of BDT 100 for maximum BDT 1,500 charges for
processing any deposit (including cash, processing any collection cheques.
cheques, DDs,POs) through NCS
2 No return charges in NCS Return charges of BDT 100 for any
dishonored collection cheque.
3 A flexibility of having the network There is no such arrangement
Coverage at 50 Corrbank Locations and exists, any cheques drawn on
6 SCB locations. Customer can deposit outside SCB branches sent for
Cash, any kind of instrument in these collection and usually it takes 2/3
branches. Guaranteed credit if the weeks to realise the cheque.
cheque is drawn on clearing area and
faster collection (maximum 1 week) if
the cheque is drawn on non-clearing
4 A pre-agreed credit-structure is given in If the cheques sent for collection
NCS. For cheques deposited in any normally there is absolutely no
clearing location we are crediting the guaranteed turnaround time. It
NZML with a pre-agreed turnaround may even take months to realise
time. For SCB it is next day and , in the cheque.
Corr bank clearing locations it is Day 3.
5 A comprehensive MIS provided for all No such MIS available in normal
the transactions through NCS. We do procedure.
have separate reports for Cheques &
Cash showing respective deposit
locations, consolidated total for a
particular location and also depositor’s
6 We do have return reports showing all No such MIS is available.
the details including Return Reason,
Return Date, individual Cheque
Amount, Cheque number, Cheque
Date, Drawee bank’s name so that the
cheque can be easily marked and
7 We do have a separate report called list No such MIS is available.
of Relaised transaction showing details
of honored/dishonored collection
8 We do have comprehensive charges No such MIS is available.
report showing complete break-up
including individual deposit’s break-up
of charges levied in a particular month.
9 Cash flow forecast & Reconciliation No such MIS is available.
report for easier reconciliation purpose.
10 Dedicated customer service support. No such dedicated service.
11. All in all a single point collection There is not customized dedicated
solution for New Zealand Milk products service for any specific customer.
(BD) Ltd.

4.6 Opspay

Standard Chartered is proud to present OPSPAY, a service for our Corporate

Customers which offers automated bulk transfer (e.g. salary) processing
from their corporate accounts. This will result in reduced errors and an
overall improvement in your salary payment processing.

OPSPAY processes your Staff Salary Payment by downloading your payment

instructions in the form of a Floppy Diskette. The service ensures that
appropriate narration is provided for all individual account credits (i.e. salary
for the month of xxxxx) in account statements.

This service has the following benefits,

• Time-efficient: We can act on your instructions on the same working day
if the Diskette containing the information reaches our concerned
department before 11.00 a.m.

• Error-Free: As the instructions will be downloaded directly from the

Floppy Diskette, OPSPAY eliminates manual entries and minimizes the
possibilities of any errors.

• Value-date: Funds transferred through this service are immediately

available at all our branches and ATMs

All you need to do is send us the salary transfer instruction in an Excel File
that should contain the following information:

Full Account No. Account Name & Salary Amount

The diskette should be accompanied by a written authorization, which will be

used to validate the soft-copy details.

The combined network of Standard Chartered Bank (18 branches, 25 ATMs)

and a hundred-year old heritage in Bangladesh places us in a unique position
to support your banking needs. Our branch network now covers Dhaka,
Narayanganj, Chittagong, Sylhet, Bogra, and Khulna, which are linked
through on-line-Banking services enabling you to operate your account of
from any one of our branches or 24-hour ATMs.

Our offer includes a vast range of financial products and services

complemented by a designated Relationship Manager to manage your
requirements with personalized care.

4.7 Premium Service-Banking

Premium Service-Banking offers you a choice of service improvements
which can be tailored to your individual business needs. These service
enhancements collectively allow you to manage your business finances and
cash resources more effectively and conveniently. It comprises of the
following six modules—


The Bank will provide you with the convenience and security of a daily
courier pick-up and delivery service at your premises for your routine-
Banking transactions. The service is available for non-cash transactions like
cheque deposits, trade finance documents, payment instructions, statements
and cheque book requests.

Auto-Fax Reports

A comprehensive Daily Account Statement covering detailed transaction

information will be made available to customers via fax every morning. It will
contain complete transaction details up to the close of business of the
previous day to facilitate better financial management of your precious cash

Hotline (A Single Point of Contact)

This facility provides you with a single window into the bank for all your
transactional banking enquiry. Premium Service-Banking customers will have
access by fax or by phone to an exclusive Corporate Service Unit (CSU) in
the Bank’s Office at Dhaka, Bangladesh. Dedicated personnel are available to
handle a full range of transactional banking enquiry relating to balances,
account statements, cheque payment status and other transactions.

Inward Remittance Information Service

The bank will pro-actively provide you with a fax report detailing all Inward
SWIFT payment messages received by the Bank for your accounts with us.
For the first time you will get to know about the receipt of such remittances
even before they are processed in the bank. These messages will provide you
with complete remittance details including amount and remitter information.

Express Payments

In case you miss our daily courier or urgently need to send a telex or draft,
we offer you an alternative; initiate your request for a payment via your fax
machine. What is more, for Premium Service-Banking customers, the Bank
commits to initiate remittance transactions for telex/SWIFT transfer
instructions received by 1:00 p.m. For pay orders, the cut off time for
Premium Service-Banking customers has been extended to 3:30 p.m.

Foreign Exchange & Money Market Information

The Bank will arrange to provide information on Foreign Exchange and Money
Market rates on a daily basis by fax. Our Daily Treasury News provides
information on Foreign Exchange rates, key stock, bond, and interest rate
indices, highlights from international financial markets and information on
technical chart points.

In addition, the Bank will provide with a clear and concise market
commentary, in the form of a Weekly Treasury Newsletter, which covers the
major financial events of the week and provides information on movements
in major currencies, stock indices, commodities and USD Money Market
4.8 Payments Plus

What is Payments Plus?

Payments Plus is a user friendly software which is offered to corporate

customers of Standard Chartered Bank to facilitate the payments that they
wish to make through its electronic platform, e-Banking.

What Payments Plus essentially does is create a bridge between the

customer’s own accounts payable system and Standard Chartered’s e-
Banking. Typically the customer has to maintain a database from which
payments are periodically made.

For customers who are already used to the convenience of sending

instructions electronically through Standard Chartered’s e-Banking, typing in
the required information into the e-Banking template creates an additional
level of work.
This is where Payments Plus comes in. by utilizing this software the process
of typing in all the requited information becomes just a single click of the
mouse button. If the accounts payable system is maintained in a simple pre-
determined format (typically in MS Excel file), then Payments Plus uploads
the information from the file to e-Banking.

Thus sending payment instructions to Standard Chartered Bank becomes a

one-step process

What Payments Plus means for you?

• Outsourcing of domestic account payables to the bank

• Integration of e-Banking with account payable systems
• Ability to process bulk transactions
• Supports internal transfers, pay orders and demand drafts drawn on
other banks

Tangible benefits you get by using Payments Plus

• Increased efficiency
• Greater control
• Enhanced security
• Improved vendor relations
• Lower all-in-all cos

4.9 Trade Reports

At Standard Chartered, we understand how important it is to stay informed

of your trade commitment at all times. Our innovative information service
now enables you to get an up-to date and easy –to read summary of your
outstandings for your Import, Export and Shipping Guarantee positions.

You get the following benefits from our Trade Reports

 Monitor your outstandings at a glance

 Take control of your bills status and cash flow
 Optimally utilize your trade credit facilities
 Proactively act on problems relating to unaccepted or unpaid bills
 Control over the expiry dates for import and export Letters of Credit

Its range of Trade Reports…

Trade Reports puts you in control of your trade outstandings – and gives you
all the information you need to effectively manage your company’s trade
business. You can choose the level of reporting that best meets your
company needs, and you can change this selection as your business grows.
We offer six types of report categories
1. Trade Outstandings Report summarizing all your trade finance
outstandings in the report.

2. Export Trade Maturity Report includes the following information:

• Export Letters of Credit Report details unexpired export

letters of credit transactions
• Export Drawings/Bills Report details your outstanding export
drawings/bills transactions

3. Import Trade Maturity Report includes the following information:

• Import Letters of Credits Report details your outstanding
import letters of credit transactions
• Trust Receipts Maturity Report details your outstanding trust
receipt transactions
• Acceptances Report details your outstanding acceptances and
their maturities

4. Guarantee Report details your outstanding from copy document

endorsement for air, sea and road, Bid Bond and Performance Bond
All reports can be delivered by fax, mail, or held for collection. They can be
delivered on a daily, weekly, fortnightly, monthly basis or on demand.

4.10 Web Bank

Web Bank can significantly enhance the bank’s service to you and will play a
pivotal role in the future of your business. Our Corporate and Institutional
web-site offers you comprehensive information on your accounts and a
number of value-added features.

The only thing that you need is an access to the internet and you will be able
to use Web Bank from anywhere in the world. As a Web Bank customer you
will be given a specific user ID and a confidential password. You can then
view the following information online:
 Cash Account Statement
 Cash Account Balances
 Cash Balance History

You can also save these information as HTML, PDF or text format and take

In addition you will be able to find a comprehensive range of information about Standard Chartered Bank,
its services and world-wide network. A major advantage of Web Bank is the user can access this web-site
from any location through an internet connection only.

Balances and
Center on
Web bank


In order to meet the rigorous industry standard of transactional security, we have

adopted the operational and technology framework of Identrus Global Public Key
Infrastructure. We have achieved the status of Identrus Global Certified Authority in

4.11 Cheqwriter
What is CheqWriter?
CheqWriter is an user-friendly software developed and owned by Standard
Chartered Group, which is offered to corporate customers to facilitate the
preparation, printing, and recording of Standard Chartered cheques.
CheqWriter also provides different types of MIS for a better control on your
cheque payments.
The Bank will supply the cheque printing stationary as and when requested
by the customer. This is a pre-printed A4-size cheque form with two sections
separated by a perforation. The top part is the counter foil of the cheque that
can be used as a paper-record of the transaction and can also evidence the
payee’s receipt. The bottom part is the cheque that contains all regular input
fields of a conventional cheque leaf. An optional “Account Payee Only”
marking for crossed cheques can be printed on the cheque leaf by

What are its features?

 Customisation of cheque leaves with customer logos;
 Data storage for a complete history of all cheque payments;
 Controls against typing errors;
 Robust overall security; and
 Professional counterfoils, which can be used both for recording
purposes as well as receipts.

What are the hardware requirements for CheqWriter?

CheqWriter can be operated from either a single personal computer or from a
network of multiple computers. Hardware requirements for installation of
CheqWriter are:
 100% IBM compatible personal computer operating under MS Windows
95 and above;
 486 processor (minimum);
 16 MB RAM;
 1.44 MB 3.5” Disk Drive
 Hard Disk drive with 25MB free space.

How can you benefit from CheqWriter?

 allows you to customise your cheques with company details, logo and
 saves time by automating the cheque preparation;
 maintains a history of all cheque payments and can provide a wide
range of information extraction capabilities through various reports;
 has the ability to interface with other applications;
 provides full audit trail of all transactions.

Access to CheqWriter can be parameterized through user IDs and passwords. Users can also be
assigned with different access levels to avoid unauthorized use of CheqWriter.

4.12 Billspay
We are pleased to introduce Billspay, the most convenient way to settle your
monthly utility bills. Billspay will not only provide convenience but also allow
flexibility to pay your bills as and when you choose. Once you sign up for our
services you will no longer have to go out of your way to pay bills for
electricity, mobile phones, internet, etc., every month. Billspay provides
one-stop payment solution where we will debit your account to pay your bills.

Choose Auto Billspay to outsource your utility payments to the bank. The
bank will collect your bills directly from the billing company and debit your
account to pay them according to their billing cycle. All you have to do is sign
up once and completely forget about your bills… we will take care of them.

And if you’re not comfortable with paying in a date deterSmined by the

billing company, we have Billspay Regular for you. You can send your bills
to our bank at any day of the month by a messenger and we will pay off your
bills and stamp “PAID” on your receipts.

Or simply choose Billspay Express to enjoy the benefits of both the services
mentioned above. You decide when to pay and we’ll send in our people to
collect your bills from your premise(s). We will pay off these bills, stamp
“PAID” and send them back to your office.

To sign up for Auto Billspay you have to give us detailed billing information.
Information like meter number (for payment of electricity bills), billing
company’s name, billing date (for payment of mobile phone bills), customer’s
name and signature should be given at the time of sign up. You should also
provide a copy of the relevant bill statement(s).

To enjoy Billspay Regular or Billspay Express all you need to do is accept our
banking service proposal customized towards your requirement

Internship Report on

A Descriptive Analysis
Submitted to
M Aminul Huque
Head of Human Resources
Standard Chartered Bank
2 Dilkusha C/A, Dhaka-1000

Submitted by
Md. Mohin Uddin
Department of Finance & Banking
ID-6-132, Sec.-B
Faculty of Business Studies
University of Dhaka