Submitted By: Nouman Ahmed Nasir 01-211072-009 BBA 6-D Submitted To: Col Manzoor Awan
ZONG are privileged to be the pioneering country introducing this brand with others to follow. In 2003. In January 2007 Millicom sold Paktel for $284 million to China Mobile. the psychological effects on managers and employees. companies differentiate themselves by their talent²the people with specialized skills and knowledge who walk through their doors every morning. ZONG will be supported by ground breaking communications. an organization¶s only source of sustainable competitive advantage is its human capital. services & content to choose from. It will become a part of their hearts. Given that new products and innovative strategies can be quickly copied by competitors. both services lost market share. capacity issues or congestion. trend setting customer service and an unmatched product offering which will redefine rules of the game and establish ZONG as a serious contender for the number one spot. Its main competitor emerged in late 1990s as Instaphone and soon began to dominate the market. In today¶s knowledge and service based economy. young blood to give the company open to new
. There are many challenges that a company faces after an acquisition: the cultural fit of the buying and selling firms and its impact on the success of the merged company. However after the launch and rapid success of Mobilink in 1998. It carried out AMPS services until 2004. who at that time were majority owners of Instaphone. set up by Cable & Wireless.CONFLICT MANAGEMENT .ZONG Background Paktel is a mobile telecommunication company in Pakistan. low motivation level and high turnover level. their minds and bring about a change in their lives that every one desired but few thought would be possible. One of the most pressing challenges facing today¶s executives is keeping their best people. ZONG ZONG is the first International brand of China Mobile being launched in Pakistan. and walk out every night. network coverage. mistrust. when the company launched GSM services as well. It is meant to empower and liberate the people of Pakistan in every corner of the country. It was the first ever company granted license to carry out cellular phone services in Pakistan.
Recruitment ZONG concentrated on hiring fresh. In very short period of time ZONG created a center of attention for customers through its Marketing strategies. operation and distribution and the customer based network is increasing day by day. The core essence of ZONG is to allow people to communicate at will without worrying about tariffs. Millicom Corporation. ZONG would offer its customers with entertaining & innovative value added services and will
empower them by giving a wide variety of products. bought Paktel for a sum rumored to be $1 from Cable & Wireless. Post Takeover Issues The Telecom sector all around the world and especially in Pakistan has experienced a tremendous growth in the last few years. CMPak has now rebranded Paktel to ZONG.
They were however a bit concerned as Mr. Perception among other managers All other members of the organization who knew Mr. Many young managers including Mr. From that time on completely stayed at bay from his subordinates. the company CEO. Tariq felt that his place in the organization was being taken over by people much younger than him. Tariq. Khan admired Mr.´ lacking all feelings and emotions. Tariq started to feel uncomfortable and felt they could not efficiently do their job if their boss was not talking to them properly. He minded his own business. meeting all objectives and goals given to him. Khan was asked to take up his responsibilities as there was a major launch of a new package. Tariq was a man of strict principles and had his own way of doing things. Hasan Tariq who was appointed as Regional Manager Marketing. Tariq was a man of few words and did not like to communicate too much with the youngsters.ideas and allow the company to aspire to grow. They started to have to same keeping away attitude with Mr. Tariq and dealt with him saw this change as well. Khan took up his new responsibilities along with his own and the package launch was a great success in terms of the financial prospects of
the project. especially those under Mr. They all decided to write him a letter to show their concern and asking him if they could help him get out of this phase. MR. he was labeled ³the machine. realized that there must be people with experience to mentor and coach the youngster. Mr. Confused and agitated the area managers decided this was now getting rude. Chang Lee. Ayaan could not understand his behavior. He was not a good verbal communicator but by his look and attitude his annoyance was evident. In no time Mr. giving them the right direction. Tariq returned he evaluated the whole situation and did not seem very satisfied with it. For that some of the members of the sinking Paktel ship were hired. Other managers. Tariq and were waiting eagerly for next month when performance appraisals would take place and they would be able to voice their concerns to their senior management. Tariq was on sick leave for two weeks and Mr. Tariq
. In the beginning Mr.´ The only problem was that Mr. He in fact was not friendly with any other co worker. They had a feeling that he had made his own world and refrained from communicating with anyone unless truly necessary. Conflict The problems start arising when Mr. However. He quickly took up the job as he had been laid off when Paktel was going down. He had this space between himself and them. There was not much balance between the worker and mentor relationship. there was no response to the letter for the next two and a half weeks. He thought he would be praised and applauded by his mentor but instead he was given the cold shoulder. Tariq and was often heard saying my boss is ³a man of true principles and I would so like to be like him. Surprisingly. Mr. not even those who were his age. One of them was Mr. Ayaan started to think he was getting defensive as he felt Mr. Ayaan Khan was one of the Area Managers under Mr. When Mr. With time as people got to know more about him.
Mr. Tariq should give good feedback at the time of appraisals and with this action his subordinates would start liking him. Khan must be sent in other department in order to check that either he perform well there as well or not. was one of the key people who appraises their performance. Finnaly.
. In which Mr. organization must assign a test for Mr. Tariq should first conduct a meeting and discuss the issues related to him as per his subordinates. Khan.being their boss. Secondly. Suggestions y Try to develop good communication with his subordinates. For this Mr.