Communication Skills - Start Here!

Why you need to get your message across Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. By successfully getting your message across, you convey your thoughts and ideas effectively. When not successful, the thoughts and ideas that you actually send do not necessarily reflect what you think, causing a communications breakdown and creating roadblocks that stand in the way of your goals – both personally and professionally.

In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single more important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factor contributing to job success. In spite of the increasing importance placed on communication skills, many individuals continue to struggle, unable to communicate their thoughts and ideas effectively – whether in verbal or written format. This inability makes it nearly impossible for them to compete effectively in the workplace, and stands in the way of career progression. Being able to communicate effectively is therefore essential if you want to build a successful career. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. You must also weighin the circumstances surrounding your communications, such as situational and cultural context.

Communications Skills – The Importance of Removing Barriers Problems with communication can pop-up at every stage of the communication process (which consists of the sender, encoding, the channel, decoding, the receiver, feedback and the context – see the diagram below). At each stage, there is the potential for misunderstanding and confusion.

To be an effective communicator and to get your point across without misunderstanding and confusion, your goal should be to lessen the frequency of problems at each stage of this process, with clear, concise, accurate, wellplanned communications. We follow the process through below: Source... As the source of the message, you need to be clear about why you're communicating, and what you

want to communicate. You also need to be confident that the information you're communicating is useful and accurate. Message... The message is the information that you want to communicate. Encoding... This is the process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Your success in encoding depends partly on your ability to convey information clearly and simply, but also on your ability to anticipate and eliminate sources of confusion (for example, cultural issues, mistaken assumptions, and missing information.) A key part of this is knowing your audience: Failure to understand who you are communicating with will result in delivering messages that are misunderstood. Channel... Messages are conveyed through channels, with verbal channels including face-to-face meetings, telephone and videoconferencing; and written

channels including letters, emails, memos and reports. Different channels have different strengths and weaknesses. For example, it's not particularly effective to give a long list of directions verbally, while you'll quickly cause problems if you give someone negative feedback using email. Decoding... Just as successful encoding is a skill, so is successful decoding (involving, for example, taking the time to read a message carefully, or listen actively to it.) Just as confusion can arise from errors in encoding, it can also arise from decoding errors. This is particularly the case if the decoder doesn't have enough knowledge to understand the message. Receiver... Your message is delivered to individual members of your audience. No doubt, you have in mind the actions or reactions you hope your message will get from this audience. Keep in mind, though, that each of these individuals enters into the communication process with ideas and feelings that will undoubtedly influence their understanding of your message, and their

response. To be a successful communicator, you should consider these before delivering your message, and act appropriately. Feedback... Your audience will provide you with feedback, as verbal and nonverbal reactions to your communicated message. Pay close attention to this feedback, as it is the only thing that can give you confidence that your audience has understood your message. If you find that there has been a misunderstanding, at least you have the opportunity to send the message a second time. Context... The situation in which your message is delivered is the context. This may include the surrounding environment or broader culture (corporate culture, international cultures, and so on). Removing Barriers at All These Stages To deliver your messages effectively, you must commit to breaking down the barriers that exist within each of these stages of the communication process.

Let’s begin with the message itself. If your message is too lengthy, disorganized, or contains errors, you can expect the message to be misunderstood and misinterpreted. Use of poor verbal and body language can also confuse the message. Barriers in context tend to stem from senders offering too much information too fast. When in doubt here, less is oftentimes more. It is best to be mindful of the demands on other people’s time, especially in today’s ultra-busy society. Once you understand this, you need to work to understand your audience’s culture, making sure you can converse and deliver your message to people of different backgrounds and cultures within your own organization, in your country and even abroad

definition of communication skills

Every individual needs to be well equipped with the tools to communicate effectively, whether it is on the personal front, or at work. In fact, according to the management gurus, being a good communicator is half the battle won. After all, if one speaks and listens well, then there is little or no scope for misunderstanding. Thus, keeping this fact in mind, the primary reasons for misunderstanding is due to inability to speak well, or listen effectively. According to the various dictionaries the definition of communication skills is as follows : Communication skills includes lip reading, fingerspelling, sign language; for interpersonal skills use, interpersonal relations. Communication skills is the ability to use language (receptive) and express (expressive) information. Communication skills is the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of behaviors that serve to

convey information for the individual. Communication skills is the ability an individual displays in consistently demonstrates the ability to effectively communicate with clients, colleagues, subordinates, and supervisors in professional manner and in the personal department. Communication skills is generally understood to be the art or technique of persuasion through the use of oral language and written language. To understand the basic of communication skills, one needs to understand that communication is one of those words that is most hyped in contemporary culture. It includes a large number of experiences, actions and events; also a variety of happening and meanings, as well as technologies. This, means that every platform for communicating is a communication event. This includes formal meeting, seminars, workshops, trade fairs, etc. Then there are the communication media such as radio, TV, newspapers, etc. The communication technologies include pagers, phones, etc. The communication professionals include advertisers, journalists, camera crew, etc.

types of communication skills

Communication is generally classified into a couple of types. The classifications include: Verbal and non-verbal Technological and non-technological Mediated and non-mediated Participatory and non-participatory However, the commonly known types of communications are : Intra-personal communication skills : This implies individual reflection, contemplation and meditation. One example of this is transcendental mediation. According to the experts this type of communication encompasses communicating with the divine and with spirits in the form of prayers and rites and rituals. Interpersonal communication skills : This is direct, face-to-face communication that occurs

between two persons. It is essentially a dialogue or a conversation between two or more people. It is personal, direct, as well as intimate and permits maximum interaction through words and gestures. Interpersonal communications maybe: Focused Interactions : This primarily results from an actual encounter between two persons. This implies that the two persons involved are completely aware of the communication happening between them. Unfocused interactions : This occurs when one simply observes or listens to persons with whom one is not conversing. This usually occurs at stations and bus stops, as well as on the street, at restaurants, etc. Non verbal communication skills : This includes aspects such as body language, gestures, facial expressions, eye contact, etc., which also become a part of the communicating process; as well as the written and typed modes of communications. Mass communication : This is generally identified with tools of modern mass media, which includes: books, the press, cinema, television, radio, etc. It is

a means of conveying messages to an entire populace. No matter what the different types of communication skills are, communicating is an ever-continuing process that is going on all the time. It is as important to human life as is day-today existence.

importance of communication skills

“Identification is one of the key ingredients of effective communication. In fact, unless your listeners can identify with what you are saying and with the way you are saying it, they are not likely to receive and understand your message.” The quote above is the underlying factor that explains the importance of communication skills.

In fact, there are other such quotes, which are as follows that explains the importance of effective communications skills: Good communication is as stimulating as black coffee, and just as hard to sleep after. the newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it. The colossal misunderstanding of our times is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation; but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech. When people talk, listen completely. Most people never listen.

The problem with communication... is the illusion that is has been accomplished. The right to be heard does not automatically include the right to be taken seriously. Argument is the worst sort of communication.

effective communication skills

While it is an undisputable fact the communications forms one of the essential basis of human existence, yet most individuals overlook the need to refine their communication skills, from time-to-time. Effective communication skills is a must whether it is individual or then effective team communication skills. According to the experts one can communicate effectively when they understand the stages of interpersonal communication, which are explained below :

The phatic stage : This is the initial exploratory stage, which determines the course of the conversation. This begins with the greetings and accompanying gestures such as eye contact, the smile, etc. In a formal encounter there is more distance between the individuals, as compared to in the case of an informal encounter. This stage is also known as the warming up stage. There is a no meaning and intention, but just the setting for the next level of the conversation. The personal stage : This is the second stage in which the individuals bring a more personal element into the conversation. During this stage one generally brings down their social guard and begin to interact more openly. They are ready to let the others involved in the conversation more about themselves and the hesitation decreases. Interpersonal interactions generally move into a third stage. Otherwise professional interactions are generally confined to this stage. The intimate stage : This stage is mainly meant for conversations between friends, family and relatives, where those involved in the conversation share a higher level of intimacy with each other. This stage of communicating usually entails opening one's

heart and sharing rather intimate details, which is not a part of professional conversations. Keeping in mind these stages, one becomes more aware of how their conversations should progress and where they need to conclude a conversation, or extend it for that matter. Effective skills in communication calls for awareness and attentive listening

examples of communication skills

More often than never, most people consider themselves to be good and effective communicators simply because they feel they can speak fluently.

While speaking fluently is an important aspect of communicating, yet it is not the only requirement. One should be able to listen effectively, speak fluently and clearly, write well and read in the language/s they are familiar with. Apart from these basic aspects of communications, one needs to keep in mind the non-verbal aspects too, in order to be considered adept in communication skills. The fact is that one needs to constantly work towards developing effective communication skills. And primarily they need to overcome the barriers to effective communication. And this can be done when they are aware of the barriers and shortcomings. This is in fact the first and foremost primary step to being good communicator. Given here are some of the barriers that occur in communicating effectively. Understanding these barriers will help one comprehend examples of communicating skills. After all breaking down barriers implies setting good examples... The verbal barriers are:

Attacking : Interrogating Criticizing Blaming Shaming You messages : Moralizing Preaching Advising Diagnosing Endorsing Power Ordering Threatening Commanding Directing Shouting Name-calling Refusing to talk The non-verbal barriers are: Flashing eyes Rolling eyes Quick movements Slow movements Arms crossed

Legs crossed Gestures out of exasperation Slouching Hunching Lack of personal hygiene Doodling Avoiding eye contact Staring at people Over fidgeting

verbal communication skills Everybody has interesting thoughts floating in their mind, however only a few are able to communicate them effectively, and bring about a resounding impact on their audience. This is because they have probably sharpened their verbal communication skills. Many feel that this skill does not need any training, as every individual is able to communicate. Yes, every individual can communicate, but the problem is that every

individual cannot effectively communicate. Then the common question that arises is : 'how to improve my communication skill'. Though the years, experts in the field of training have found innovative ways and have provided interesting tips and methods to improve your communication skills. Given here are some interesting tips ways in which one can improve the way in which they communicate : Be aware of the communication process : One should be aware of every aspect of the present communication - the purpose, objective and needs. One needs to be aware of what is occurring within the self; aware of what the others present feel; aware of all that is occurring between the communicators and aware of all that is happening around the communicators. Digging deeper : One should be able to dig below the surface and derive and understands each communicator's primary needs from the conversation taking place. Clarity of thought : One needs to be clear and

focused on the subject at hand and not beat around the bush and be ambiguous. Listening empathetically : One should hone the skills of listening with understanding. Assert respectfully : It is important that one develops speaking up assertive communication skills. This is because when one is assertive, they are proving that they are confident about what they need to convey. Conflict resolution : One should be able to come to win-win solutions in orde to solve all problems that may occur from time-to-time. Copyright © 2007 www.communicationskills.co.in :: All rights reserved.

good communication skills

The way one communicates does not only have an impact on their own profession and personal relations, but also an effect on others. Those who do not have appropriate communication skills are usually ignored or simply kept at bay. Where are those with good communication skills are looked upon and well respected. After all a good listener and a good orator are popular in their groups professional and personal. Teaching communication skills can be a rather daunting task, considering that almost every individual feels that they are very good communicators. In fact, most trainers prefer to be regarded as facilitators, who are able to bring to light the nuances that occur while communicating ineffectively, rather than pointing a direct finger and saying - You all cannot communicate well'. and when this occurs the participants are ready to delve deeper within and bring out the negative aspects of their communications and replace it with the corrective measures. Based on the communication skills training programs

conducted by known experts in the field, here are some tips to good communication skills : Maintain eye contact with the audience : This is vital as it keeps all those present involved in the conversation. It keeps them interested and on the alert, during the course of the conversation. Body awareness : One needs to be aware of all that their body is conveying to them, as well as others. For instance, if there is anxiety rising during the course of a conversation then one feels thirsty and there maybe a slight body tremor. At that point one needs to pause and let someone else speak. A few deep breaths and some water works as the magic portion at this point. Gestures and expressions : One needs to be aware of how to effectively use hand gestures and the way they need to posture their body to convey their messages effectively. Sometimes it may happen that they verbally convey something, but their gestures and facial expressions have another story to tell. Convey one's thoughts : It is important for one to courageously convey what they think. This is because when things are left unsaid, then what is being spoken is not as convincing as it should be.

Then a lack of confidence develops. Practice effective communication skills : One should practice speaking and listening skills as often as possible. In order to practice effective speaking skills one cane read passages from a book aloud, in front of a mirror, or simply perform a free speech in front of the mirror. And where listening is concerned, one can try transcribing from the radio or television, etc. this helps in honing sharper listening skills. Copyright © 2007 www.communicationskills.co.in :: All rights reserved.

list of communication skills The ability to communicate effectively is a trick learnt by many, but practiced perfectly by not too many. This is because for most communicating is simple process. However, it is not so, it a rather simple-complex-networking system that has varied undercurrents flowing between the speaker and listener/s. Given here is an interesting list of communication skills that one should be aware of in order to better their ability to convey their valuable messages… Taking responsibility for one's messages Claiming ownership for one's messages Preparing to listen Encouraging the speaker to speak more Reflecting on what the speaker has to say Adapting to difference of opinions Being open minded Acknowledging differences Assessing without being judgmental Accepting feedback Being assertive Ability to share one's thoughts Sharing one's feelings

Conveying to others a message without commanding or dictating terms Being aware of the information coming in Maintaining a communication wheel of conclusions, sense data, emotions, impact and desire Calm repetition to drive in a message Addressing people by their name Ability to explain a concept differently so that all those present understand it at their level Ability to resolve conflicts so that it is a win-win for all Ability to be concise and clear Ability to convey thoughts in a focused and concrete manner Ability to confront a situation without ruffling any feathers Ability to convey with and empathetic statement Ability to explain objectively without evaluating Ability to provide specific details supported by concrete examples Ability to monitor emotional reactions and filter out irrational thoughts Ability to project oneself into the audience's point of view

communication skills training

Training has become an important aspect of corporate development and progress. In fact, an increasing number of companies have been identifying various areas where training is required; and the leading among them has been communication skills. Management across the various industries have realized that improving communication skills amongst their staff not only helps them in communicating and negotiating better with clients, but also helps in maintaining better interpersonal relations at the workplace, which in turn brings about a harmonious and productive working environment. While conducting communication skills training, a trainer usually covers the following topics through the program. However, the number and type of topics do vary according to training needs and the level being trained… Here is a comprehensive and exhaustive list of communication skills topics that are included in the

various training programs… What are communication skills Business communication skills How to improve English speaking Taking responsibility for what is being communicated Listening skills Adaptation to differences Asking and accepting feedback - praises and criticism Assertive communicating skills Attentive listening skills Being aware of all communicated messages Being gently repetitive to drive in important points and messages Addressing people appropriately Ability to handle cognitive complexity Ability to resolve conflicts with a compromise Using specific examples with concrete examples Ability to confront a situation without upsetting the apple cart Speaking using descriptive language without being boring Using details and examples Filtering irrational thoughts and emotions Being empathetic Supportive communication skills

Accepting manipulative criticism, without revolting Giving effective and needed feedback without being judgmental and aggressive Showing genuine interest through body languages, gestures and facial expressions Initiating the communication process Managing an interaction Ability to interpret without being biased or judgmental Recognizing emotions and being sensitive to other's feelings and emotions Taking responsibility for one's own feelings and emotions Paraphrasing without distorting original message Perceiving without letting one's own judgments cloud the actual perception Understanding what is being communicated from various perspectives Being polite Praising without being superfluous Making provisional statements Putting forth appropriate questions Remembering and recalling Revealing vital self-information Making supportive statements Being versatile Conflict resolution - win-win problem solving ability

improving communication skills When one is required to communicate complicated ideas, one needs to first and foremost work on improving their skills in communicating. Firstly, one needs to overcome all language related barriers by first seeking how to learn English speaking. This is essential, because most people find it difficult to convey their thoughts, because of a strong influence of their national language, regional language and mother tongue. Well, to overcome the language barrier, one can attend English speaking classes. But then thereafter one also needs to be aware of other nuances involved in improving communication skills. In fact, one needs to ensure that as when they communicate they should not be misunderstood, so as to ensure a free flow of thoughts and ideas, doing away with stumbling roadblocks. One way of ensuring that one will not be misunderstood is to look into the use of ‘scope’. ‘Scope’, essentially refers to the words that combine with each other in order to create a ‘sense unit’, in a sentence. For instance, which nouns are covered by a particular verb or preposition. Often poor punctuation or poor sentence construction brings

about ineffective communications. There are varied grammatical devices that help to indicate ‘scope’. These devises can be perfected by constantly practicing grammar. In fact, no matter how eloquent a speaker or communicator one maybe, one should spend sometime, ever so often in practicing grammar exercises. One can refer to the various English speaking books that will help them improve. In fact, parents can improve their own grammar skills by working on exercises with their children, making it a family activity, rather than a boring homework lesson

communication barriers

No matter how good and effective a communicator one maybe, yet the fact is that one does face certain barriers, from time to time, which forces them to work on becoming even more effective in their skills to communicate. Given here are the communication

barriers that occur while listening, speaking and in the case of non-verbal communications… Listening barriers: Interrupting the speaker Not maintaining eye contact with the speaker Rushing the speaker to complete what he/she has to say Making the speaker feel as though he/she is wasting the listener’s time Being distracted by something that is not part of the on going communication Getting ahead of the speaker and completing his/her thoughts Ignoring the speaker's requests Topping the speaker's story with one's own set of examples Forgetting what is being discussed Asking too many questions, for they sake of probing Barriers while speaking: Unclear messages Lack of consistency in the communication process Incomplete sentences Not understanding the receiver Not seeking clarifications while communicating

The other barriers include: An individual's subjective viewpoint towards issues/people, which leads to assumptions. An emotional block, which can lead to an attitude of indifference, suspicion or hostility towards the subject. An emotional block or bias that is based on a third party's view point, or on what you have read/heard. Words can have different meanings to different people, thus blocking communication. Use of negative words

basic communication skills

Communication is essentially the transfer of ideas, messages or information from one person to another. It is effective when it gets the desired action or response. Basic communication skills are essential for continued success, whether personal or professional. At the very base one needs to understand the communication process.

Thus, one may ask what are communication skills? To answer that simply - Basically, communicating is like a two-way street, which entails the relation between the sender and the receiver. In this process, a cycle of communicating messages is formed between the sender and the receiver. The sender is required to conceive the message he/she wishes to send, encode this message and then transmit. The receiver then is required to receive the message, decode is and clarify his/her understanding of the message.

In order to maintain healthy communication, the two must go through this process, without bringing in other elements of intellectual thoughts and judgments, as they tend to harm the harmonious process of message passing and receiving.

From the sender's perspective one needs to have the following essential skills:

Skills to compose the message Skills to send the message

From the receiver's perspective one needs to have the following essential skills:

The skill of receiving a message Without assumptions Placing biases aside Actively listening

Thus, the elements of effective communication are:

Listening Verbal skills Non-verbal skills

voice culture In the case of verbal communication skills voice plays an important role. After all, one maybe knowledgeable in their domain area, but conveying their knowledge may seem like a mammoth task. This is the reason why, as a part of communication skills training there is ample emphasis laid on voice culture. One aspect of culturing the voice is understanding

intonation. This is the rise and fall in pitch, which occurs as we speak. There are various patterns of intonation. For instance, there is singsong, monotone, jump up and step down (JUSD), etc. When one intonates one puts music, melody and rhythm into the way they speak. Basically, intonation follows certain guidelines that help one decide which are important and key ideas on which one needs to rise and fall in pitch. When one follows these guidelines, one can clearly communicate to the listener the important idea/s in the message. The following are the various factor that can help one to modulate well and gain correct intonation, inflection and syllable stress… Be enthusiastic Avoid speaking in a monotone Exaggerate voice inflection Pause to create effect Pace between fast and slow Modulate between high and low pitch Bring power with the play of volume – loud and soft Enunciate the words to bring about clarity Match tone with attitude

personality development

Personality is generally defined as the deeply ingrained and relatively enduring patterns of thought, feeling and behavior. In fact, when one refers to personality, it generally implies to all what is unique about an individual, the characteristics that makes one stand out in a crowd. Basically, according to experts through the ages, a person’s personality is developed through the intermingling of hereditary and environmental factors. As a child grows, hereditary tends to play a smaller role, and the environment with the experiences thrown in contributes to the continuous process of personality development. While classes and training programs can help one grow and develop each day, yet one can actually climb the personality ladder by being aware of the self. In order to develop a healthy and popular personality one should delve deeper and deeper into positive thinking. One needs to understand

that problems are a part and parcel of life; but it is the way in which one deals with the problems that determines whether one is going from strength to strength; or weakness to weakness. Given here are some affirmations that will help one develop a positive personality. These can be used as mantras on a daily basis… I believe today is my lucky day I am grateful for every opportunity life has given me to learn and develop I am an honest and sincere person I have a healthy body, which I will take care of I am compassionate towards others I appreciate constructive criticism to help me learn and develop my skills I am full of love

body language

Non verbal communication includes the following aspects: Facial expressions Voice culture Gestures Eye contact Spatial arrangements Patterns of touch Expressive movement Body language Of all the non verbal factors mentioned here, one should be aware of body language, as beyond the words this speaks volumes. Thus, one needs to learn how to effectively use their body to communicate better. Take for instance, eye contact. Eye contact is an important channel of interpersonal communication. This factor helps regulate the flow of communication. It signals interest in others. Furthermore, eye contact with the audience increases the speaker’s credibility. It is also an

important part of effective team communication skills. Another instance are the varied facial expressions. Take for example, the importance of the smile… it is regarded as a powerful cue that transmits: happiness, friendliness, warmth, liking, affection, etc. With a gentle smile on the face one is sending out a friendly signal, which is almost always reciprocated in a positive manner. Gestures are another important part of non verbal communications. If one fails to use gestures while speaking, they tend to be perceived as boring, stiff and unanimated. A lively and animated teaching and speaking style captures the audience attention, at any given point. For example, nodding the head, communicates positive reinforcement, indicating that the speaker is being heard. Other aspects of the body that are important in communicating is the posture of the body; as well as the proximity being maintained. For instance, while listening one should lean a little forward to show that they are interested in the conversation.

public speaking

Speaking in public tends to become a rather stressful task for many. In fact, even the best of speakers tend to go through those few moments of anxiety and stage fright just before getting onto the stage or podium to address their audience. One of the main reasons can be language, which for instance could be lack of English speaking words. But then how to improve English speaking can be looked at, as a different subject, all together. Yet, before going any further, one tip for improving English skills, one can practice grammar and vocabulary exercises, as often as possible. Also reading loudly in front of a mirror helps one improve their language skills. Exposure to the language is also important, which includes reading English newspapers and books, listening to English music and watching English movies. Coming back to public speaking… here are 9 tips to speak successfully in a public situation… Control stage fright

Select the subject well Gather all ideas and information Organize the material Plan the beginning of the speech Plan the body of the speech Plan the conclusion of the speech Practice the speech Bring in humor, spontaneously Here are the 6-key details to ensure smooth speaking at a public event, of any magnitude… Check all arrangements Be comfortable in venue Know how to use the microphone Conduct a microphone check before the function begins Be ready to deal with distractions Be prepared to answer questions, politely avoid irrelevant questions

presentation skills

“Conversation… is the art of never appearing a bore, of knowing how to say everything interestingly, to entertain with no matter what, to be charming with nothing at all.” Thus, communication is best achieved through simple planning and control. To ensure efficient and effective conversation there are three prime considerations: Presentation Skills Listening Skills Speaking Skills According to experts in the field of communication training, presentation skills includes not only, aspects relating to non-verbal skills, etiquette and grooming, but also other factors such as listening and speaking. In order to ensure effective communication and presentation skills one needs to keep the following factors in mind:

Avoid ambiguity Accept feedback in order to gain confirmation and rule out confusion The non-verbal presentation factors are: Voice: This implies the tone – sarcastic or sincere; warm or cold; rich and expressive; or dull and flat. The other voice aspect is the volume – shouting, barely audible or medium volume. Speech pattern: slow, hesitant, fast, jerky, abrupt or even-steady pace. Facial expression: This includes: The brow/forehead: Wrinkled or smooth Eyebrows: wrinkled or smooth Jaw/mouth region: firm or relaxed Eye contact: Whether the speaker is looking at the listener/audience being addressed. Gestures: This includes the hand movements such as: hand-wringing, open hand movements, finger pointing, fist thumping, etc. Postures: This is important, as it shows how interested the speaker or listener is.

Body movement: This includes the movement of the body such as shrugs and shuffles, arms crossed or left lose, strides or standing in one position.

english speaking

The basic underlying factor for learning any language – written or spoken – is its grammar. Thus, any trainer involved in teaching English speaking prepares are module, wherein grammar is the larger chunk of learning. What follows here, is

a typical English speaking learning module… Basic Grammar: Under basic grammar the participant is taught the Parts of speech, which includes the following: Noun – a word used as the name of person, place, animal, bird, object, etc. Pronoun – is a word used instead of a noun. Verb – is a word which expresses action or state of being. Adjective – is a word used to add something to the meaning of a noun or pronoun. Adverb – is a word used to add something to the meaning of a verb, an adjective or another adverb. Preposition – is a word used with a noun or a pronoun to show how the person or object denoted by the noun or pronoun stands in relation to something else. Conjunction – is a word used to join words or sentences Interjection – is a word that expresses some sudden feeling Sentence Construction: The basic factor taught here is SVO (subject-verb-object) pattern of sentence construction; wherein the verb is always between the subject and the verb. Grammatically

incorrect sentences take the form of SOV (subjectobject-verb). Advanced Grammar: This includes the following – Agreement of the Verb with the Subject Articles Special usage Tenses Questions tags Active and Passive Voice Direct and Indirect Speech Vocabulary: This includes topics such as: Commonly misspelled words Irregular nouns Irregular verbs Interesting and challenging words In some training programs voice and accent become a part of the training, with emphasis on accent neutralization. One can find English speaking courses in Pune, Mumbai, De

corporate english training

When it comes to training in corporate English there are two important aspects: Written English Skills Spoken English Skills Here, we will look at written corporate training. This mainly includes writing emails, business proposals and presentations, as well as varied other written communications required to develop business. Given here is a list of rules to help one improve their corporate writing skills: One should not write using gender specific language, unless one is sure about the gender of the recipient. One should always finish what they start. One should avoid the overuse symbols and abbreviations. Using analogies in business communications is like using feathers on a snake. Avoid annoying alliterations Avoid trendy locutions that sound flaky.

Making an appropriate selection when it comes to idioms. Do not shift the point of view in the written correspondence – be focused. Avoid clichés Do not use commas unnecessarily Avoid using foreign words – stick to basic English words Do not overuse exclamation marks Avoid using quotes that are not attributed to the personality concerned. Avoid ending sentences with prepositions. Avoid being repetitive Be as specific and to the point as possible. Avoid misspelling words – ideally refer to a dictionary or thesaurus Where spoken English is concerned, the trainer has to cover modules that include every aspect of spoken communication skills such as: Listening skills Speaking skills, which include: Voice – tone, volume, accent, diction, etc. Grammar Vocabulary Sentence construction Pauses and flow

Non-verbal skills, which include: Eye contact Facial expressions Posture Gestures Body movement Overall Presentation, which includes Grooming Etiquette Personal hygiene

customised corporate training workshops

The range of training options provided by most training solution firms includes the likes of customized workshops, phased interventions in the classroom or outdoor setting, in order to carefully

structure Executive development Programs. The company provides a comprehensive range of learning solutions and services to help companies make their business strategies happen. The training companies evaluate a company’s training needs, and in accordance determines, along with the in-house training manager, as well as HR heads, whether the company requires competency enhancement for a large group or the company requires multiple team specific initiatives. The training company is generally placed in a position to design and deliver result-oriented customized learning programs. The customized corporate training workshops include: Skills training Knowledge-based training Technical training Attitude training Behavior training Techno-behavior training Induction training Certificate programs Role-readiness programs Outdoor-based training

Adventure-based training The training companies also provide consulting sessions in areas such as: Training Needs Analysis Training Content Development Setting up Internal Training Academy Internal Trainer Readiness Internal Trainer Empowerment Learning Retention Process Learning Retention Aids Measurement Assessment Impact Assessment A training company or experienced trainer usually provides customized training solutions in the following areas (the list here is not allcomprehensive, with certain modules that are added by specialized trainers... Communication skills Interpersonal skills Listening skills persuasive presentations Rapport building Persuasion skills

Creativity and innovation Leadership skills Managing diverse workforce Mentoring Motivation Assertive skill Emotional Intelligence at Work Stress Management Time Management Business Etiquette Business Grooming Conflict Resolution Decision making People Skills Problem Solving Art of Negotiation Effective interviewing Skills Train the Trainer Influencing Skills Copyright © 2007 www.communicationskills.co.in :: All rights reserved.

call center training

The newest industry that seems to have provided employment to a large number of youth in the various cities is the call center industry, better known as the BPO industry. In fact, across the various levels, a company requires at least five thousand staff. This will would the be the smallest scale call center. The numbers increase with the largeness of the parents company. Today, there are call centers spread across the various cities of the country, with the promise of more companies coming to Indian shores. One of the basic requirements for a call executive is effective communication skills, more so in the area of attending calls. Thus, while employing executives each company puts their new incumbents through rigorous training in the process, as well as in a subject known as voice and accent. Some call centers demand specific accent training such as British, Australian or then American. Along with training the executives in these specific accents – speaking and understanding, they are also taught the cultures of these nations, so that they are

more sensitive to the international locals while making or receiving calls. Typically call center training comprises of voice and accent training, and other culture specific knowledge provision. Thus, when designing a training program for a call center, the trainer puts together program consisting of the following modules: Broad-based the three primary modules are: I. Accent Comprehension II. Soft Skills III. Culture specific knowledge Accent comprehension consists of the followings sub-modules: Phonetics: Vowel sounds Tense vowel sounds Lax vowel sounds Vowel shifts Consonant sounds Word list Pronunciations Intonation Inflection

Syllable stress Soft Skills consists of the following sub-modules: Customer Service Call opening Mind you P’s and Q’s Call closing Hold and transfer procedure Question tags Why questions Use of open ended questions Use of closed questions Listening Skills Paraphrasing Empathy Culture: History Geography Food and entertainment Values and beliefs Sports and adventure States (cities) and capitals Names – males and females Phrases and idioms; jargons

spoken english

In order to be able to learn any language whether spoken or written, one needs at least 60 hours to 72 hours teaching-learning time. This is the principle followed by every language trainer. Where spoken English is concerned, one needs to undergo an entire language learning course. This course is designed in such a way that one understands the essentials of grammar, sentence construction and vocabulary. Some trainers go a step ahead and add modules for accent neutralization, so that the student can speak English without the mother tongue effect. This is important, as people in India have strong mother tongue effect where their accent is concerned, because of which it becomes all the more difficult to understand them when they speak basic, survival English. Another additional module is that of written English. However, written English is taught in detail in advanced English language classes. In the basic class the student is taught basic written

English, which will help them correspond basic written communication messages. Given here is a typical spoken English training program: Grammar: Parts of Speech Noun Pronoun Adjectives Verbs Adverbs Conjunctions Prepositions Interjection Articles Tenses Verb-Tense Consistency Sentence Structure Punctuation Vocabulary: Basic English Keywords Vocabulary Builder Abbreviations Practical Vocabulary Weather Vocabulary

Numbers Time The World Phrasal Verb Vocabulary Pronunciation: Commonly Mispronounced Words Sentence Stress Pause Management Conversation Skill: Conversation as communication Assertive/Aggressive/Submissive Communication Non-verbal Communication Skill

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soft skills

The driving force behind every company is its employees. It is for this reason that almost every company is taking steps towards helping their staff to perform better. They realize that better performance is not just a matter of timely upgraded technical and domain-related knowledge, but also the other aspects that are overlooked, such as soft skills. According to Human Resource heads of various leading enterprises, regular training in soft skills, helps the company as a whole, as the result of such a training is to motivate the staff members. In fact, soft skills training is at the very base of self management. Every employee has to be a qualified self-manager. There is no MBA college or such degree or diploma providing training institute that dwells into churning out self-managers. One has to leanr self management through their years working – professionally for a company, or running their own venture. Thus, in a nut shell, the soft skills, are the essential skills required to make an individual and adept selfmanager. Someone who can manage the self, and

other selves in order to be able to perform above expectations, or at least at par; but definitely not below. The following are the varied soft skill training modules that are offered, in general by trainers… Courtesy Honesty and reliability; Personal integrity Verbal Communication Skills Flexibility - Adaptability Team skills – Cooperation; Ability to follow regulations; Willingness to be accountable; Ability to relate to coworkers in a close environment Non verbal communication Leadership skills - Self-directed, ability to direct and guide others, Self-supervising; Ability to relate to coworkers in a close environment; Positive attitude; Positive work ethic Written Communication Skills - Basic spelling and grammar; Reading and comprehension Personal hygiene and energy Interpersonal skills - Communication skills with public, fellow employees, supervisors, and customers Motivation - Willingness to learn; Caring about seeing the company succeed; Understanding what the world is all about; Commitment to continued

training and learning; Critical thinking skills Grooming - good personal appearance

resources Useful sites: mba in india - Resources for Indian MBA students. mba colleges - Find top MBA universities and colleges in India.

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