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August 10, 2009
Wipro Is A Leader In SAP Implementation Services
Excerpted From The Forrester Wave™: SAP Implementation Providers, Q3 2009
by Liz Herbert with Christine Ferrusi Ross and Philipp Karcher
ExECUT I V E S U M MA Ry
In Forrester’s 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of these firms are strong across a wide range of industries, all aspects of the implementation life cycle, and widespread geographies. Capgemini and Deloitte remain strong choices as well — and both of these firms continue to build out their global delivery capabilities to remain cost-competitive. HCL has notably strengthened its SAP practice through its acquisition of Axon in 2008, which significantly added to its consulting and implementation expertise. Offshore pure-plays like Infosys, TCS, and Wipro remain strong alternatives in this market. Firms with a significant specialized focus, such as those attending to the “run” aspect of SAP like CSC, HP-EDS, and Fujitsu; European-centric firms like Logica, Siemens IT Solutions and Services, and T-Systems; and nearshore providers Neoris and Softtek are also strong choices for more niche client needs. Wipro has some of the strongest SAP skills of Indian providers and was the second offshore firm to earn the SAP global services partner designation. Wipro excels at technical and operational elements of SAP services. It also continues to build out consulting skills under its WCS (Wipro Consulting Services) brand as well as (at the other end of the spectrum) its hosting capabilities, including its acquisition of Infocrossing.
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Wipro is one of the launch partners for Business Suite 7 and was the first offshore service provider to partner on Run SAP. Vertical expertise Implementation Discrete product capabilities Post-implementation Global capability Low-cost. Wipro also has a significant focus on SOA and eSOA.Wipro Is A Leader In SAP Implementation Services For Sourcing & Vendor Management Professionals 2 Figure 1 Wipro Evaluation Overview CURRENT OFFERING Overall value Wipro provides end-to-end SAP services from implementation through to ongoing support and maintenance as well as hosting from its acquisition. Wipro also continues to build out technical IP and to invest in key areas such as SOA and BI. HCM. Wipro is strongest at the technical elements of SAP services but continues to invest in its consulting capabilities. CPG. Global Run SAP partner. retail. utilities. Reproduction Prohibited . Key areas of focus include financial services. followed by analytics and financials/ERP. the bulk of Wipro’s resources are in India — but it also has more than 500 local resources each in North America and Europe. Wipro has a mix of revenue from support as well as implementation related to SAP. and manufacturing. Well-defined areas of differentiation Investment and vision for the market August 10. client reference scores were average in this area compared with other providers. and Business Suite 7 Partner. remote global delivery STRATEGy SAP alliance status SAP awards and recognition Wipro is an SAP Global Services Partner. Forrester Research. Wipro is a leading provider of low-cost offshore delivery. Wipro received average client reference scores on training and change management — and above-average scores compared with other providers on skills transfer. Key industries include energy and utilities. Implementation represents approximately 60% of SAP revenues. and BI. and oil and gas. As an Indian pure-play. Inc. 2009 © 2009. The awards are: * SAP Pinnacle Award for Software Solution Leadership 2007 and 2008 * SAP Pinnacle Award for Thought Leadership for Service Partners on eSOA 2008 * SAP Pinnacle Award winner for Mid-Market in APAC region — 2008 and 2007 * Best SAP APA Channel Partner — mySAP All-In-One Target Overachiever award — 2007 * Runner up: Pinnacle Award for the Best Composite Application — iSDPS * Flex Delivery NASSCOM Innovation Award Finalist 2008 — Business Innovation Wipro has strength in the technical-/development-focused elements of SAP implementation as well as particular strength in SCM. Wipro is most heavily focused on supply chain implementations.
consulting. For more than 26 years. Forrester Research.com. EMEA. customizations. Forrester has been making IT. please email clientsupport@forrester. Forrester®. For example. marketing. if the factory has been set up to deliver SAP reports. MARKET PRESENCE Client base and engagements Financials Wipro’s SAP client base is well distributed across North America. and technology industry leaders successful every day. For more information. All rights reserved. Wipro can provide the price for delivering each of the components.forrester. and Asia Pacific.Wipro Is A Leader In SAP Implementation Services For Sourcing & Vendor Management Professionals 3 Figure 1 Wipro Evaluation Overview Pricing strategy Wipro offers two core pricing models for implementation: * Pricing Model 1 — capacity-based This model is based on the minimum capacity required by the client and additional costs to cover the additional capacity required to fulfill the occasional peaks in demand. Wipro also offers outcome-based pricing and sees that a clear direction is to move to a business-linked pricing model. go to www. Forrester Research. Information is based on best available resources.forrester. Inc.com. events.com. customer insight. Opinions reflect judgment at the time and are subject to change. For additional information. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 20 key roles at major companies providing proprietary research. and forms. visit www. To purchase reprints of this document. . Inc. All other trademarks are the property of their respective companies. Wipro’s SAP practice revenue is approximately $371 million. Inc. Forrester Wave. interfaces. * Pricing Model 2 — element-based/object-based Wipro has also established an element-based or component-based pricing mechanism to deliver services from the factory. Some examples are fixed plus outcome-based. Unauthorized reproduction is strictly prohibited. Technographics®. and Total Economic Impact are trademarks of Forrester Research. TechRadar. and peer-to-peer executive programs. enhancements. RoleView. © 2009.