Harshdeep Singh

Plot 13,Chitnavis Layout, Byramji Town,Nagpur-440013, Maharashtra, India** +91-860-500-3831 ** er.harshdeep@gmail.com

Project/Account Manager
 Driven Techno-Functional Professional with exceptional Client Management, Presentation and Consulting skills.
 Solutions Oriented Professional with 3 years of experience in guiding teams through the SDLC Process in a highly
compliant environment in both Capital Markets and Pharmaceutical Domains.
 Outstanding motivator and builder of teams. Work well in both Team environments and individual assignments.
 Successful in meeting new technical challenges and finding best solutions to meet the needs of the customer.
 Expertise in communicating with clients and users to effectively gather requirements and turn around with the best
solution available.
 Knowledge of 21-CFR-Part-11 compliance to develop and deliver mid-sized projects.
 Key Focus areas include CRM Implementation in different domains.
 Capital Market Domain Understanding with Investor Relations being the key expertise. Onsite Experience spanning
over 5 months in a $9 Billion Hedge Fund QVT Partners LLP, New York.
 Hands on Working Experience on Microsoft .Net Technologies (C#, ASP.NET and .NET Framework 3.0, 3.5, 4.0)
spanning over 2 years.
 Implemented Projects using Scrum as well as Agile Methodologies. Deep Knowledge of Processes followed in both
Methodologies.

Professional Experience
Oxyent Medical, New Delhi July, 2010-March, 2011

Project/Account Manager
 Responsible for major Pre-Sales activities at Sun Pharmaceutical Industries Pvt Ltd.
 Responsible for major client side Implementations and Client Interactions.
 Involved in all SDLC phases and lead a team of 20 to handle landmark projects like Artwork Management,
Brand Protection, and Customer Relationship Management for Sun Pharmaceutical, India’s 6 th Largest
Pharmaceutical Company.

Projects Summary

1) Customer Relationship Management System August’10-March’11

 Sun Pharmaceutical has an internal team of people handling different geographies in terms of selling
Active Pharmaceutical Ingredients (API). CRM System has been developed to cater to the need of
managing Leads and Opportunities and giving a transparent view of business to the Management.
 The solution aims to provide a very user friendly approach to ease the data handling and provide more
enhanced customized reporting to each user.
 The biggest challenge was to understand the business dynamics of Indian, EU and Latin America Markets
and to provide a solution to suffice the requirements of all the Markets.
 Solution had to adhere to the 21-CFR-Part 11 Compliance guidelines for development of Software
Solution for pharmaceutical companies.

Responsibilities Handled:

 Managed a team of 8 to Design, Customize, and Develop and Implement the CRM solution.
 Continuous Interaction with users to understand the use cases involved in the manual process being
followed presently.
 Worked on choosing the best Open Source CRM, scalable on Cloud environment going forward.
 Solution Provided:

 SugarCRM, chosen as a solution depending on various factors like less budget involved, cloud
preparedness and unlimited free Licenses for the users.
 Technologies Used: LAMP (Linux (Cent OS 5.5), Apache Server, MySQL 5.5, PHP 5), Java ESB SOA
based Framework, Web Services Implemented using Axis.
 Project Management Tools: Microsoft Project Plan, Work Breakdown Structure

Customizations Undertaken:
 SugarCRM solution was customized to meet the requirements of the users with custom coding and
inclusion of Custom Modules such as Products and Quotations, Reporting, Sample Management.
 Integration of SugarCRM with In-House ERP System and Business Intelligence System (a data
warehouse) was done to update the data from ERP to CRM on fortnight basis over the Web Services.
 Integration of Lotus Notes was done with the Sugar CRM solution over the Web Services using
Oxyent-Medical’s ESB-SOA based Framework which provides a component to connect to the
Domino Server.

2) Artwork Management System (AMS) Sept’10-March’11

 Artwork Management System is a workflow based solution, designed to automate the workflow
followed by the Packaging Department at Sun Pharmaceutical Advanced Research Center (SPARC).
 Artwork refers to the design of foils, wrappers, boxes which are used as packing materials of Medicines.
 Challenges involved in the Project included the implementation of Workflows and bringing together 8
Departments from within the Organization to use the System from Generating an Artwork Request to
approving it and finally sending it across to the Vendor for Printing.

Responsibilities Handled:

 Gathered Requirements, Worked on the design with the Solution Architect and Managed a team of
developers to develop and Implement the Solution.
 Did a gap analysis based on the requirements and created a project plan to utilize the resources to
turn around the solution before the deadline.
 Followed processes according to the 21-CFR-Part11 (Code of Federal Regulation) guidelines at each
step of SDLC.

Solution Provided:

 System based on Oxyent-Medical’s JAVA ESB-SOA based framework with UI made using Open Source
Ajax ZK and Hibernate being the ORM layer over MySQL 5.5 Database.
 Technologies Used: JAVA ESB, Open Source Ajax, jBPM based Workflow API of Alfresco DMS,
Domino 8.5, AXIS for Web Services
 Project Management Tools: Microsoft Project Plan, Work Breakdown Structure, Low Level Plans
and Scrum Meetings.

Educational Background
 B Tech in Information Technology- 2004-2008
DAV Institute of Engineering and Technology, Jalandhar, Punjab
 Higher Secondary Certificate- 2004
SS and LS Patkar College of Science and Commerce, Mumbai
 Senior Secondary Certificate-2002
Bombay Cambridge Gurukul, Mumbai

Achievements and Awards

 Effectively Generated Business worth Approximately 1 Cr in Sun Pharmaceuticals, as Pre-Sales head,
through continuous Team Effort while leading a team of 20 People across 3 projects.
 Won Laurels from Sun Pharmaceuticals Board of Directors for excellent Team Effort for Creating a Quick
and Effective CRM Solution.
 Achieved rewards in form of ESOPS for outstanding effort in the first year of Professional Experience.
 Achieved the “Team Lead” award in college for outstanding Team Efforts put in National Level Tech Fest
Tech-Kriti 2007.
 Awarded the “Best Student Award” for coordinating Training and Placement activities in College.
 Managed Sponsorships of upto Rs. 1, 00,000 from various Sponsors for National Level Tech Fest, Tech-
Kriti 2007.

Personal Traits
 Excellent Communication skills both Oral and Written.
 Passionate for communicating and consulting with an approach to learn and understand new
concepts.
 An Effective Team Leader and an equally effective Team Member. Self and Team Motivator.
 Always believe in Team Effort and putting in the best practices in place while at work.
 A Quick Learner and passionate to learn new things.
 A good Orator and a good listener at the same time.
 Avid Business Literature reader- Currently reading ‘Doing Both’ By Mr. Inder Sidhu, Sr. Vice
President, Strategy and Planning, Cisco.

Personal Details
 D.O.B.: 6th July, 1986.
 Father’s Name : S. Parminder Singh
 Nationality : Indian
 Sex: Male