Questions on “QUALITY CONCEPTS”

1. Kaizen means:

a) total improvement b) continuous improvement c) continuous change d) continuous care 2. Kaizen is a : a) Japanes concept b) Indian concept c) French concept d) Chines concept 3) Kaizen involves : a) people b) system c) process d) all of the above 4) Which of the following statement is wrong? a) It is Continuous b) There is No End of this process c) Team work is needed for Kaizen d) Kaizen can be done in isolation. 5) Choose the wrong statement – Quality Circle is: a) Process of problem solving b) Involving employees of same department c) Involves employees of different work related d) Solves problem related to their work areas 6) Quality circle was used in a) Organization b) Home c) Games d) Schools 7) Quality circle in NTPC is used for: a) Exectives b) Non Executives c) Contractors d) Contract worker

8) Under Kaizen umbrella which of the following doesn’t come: a) Just in time b) 5S c) Suggestion Scheme d) Six sigma 9) PDCA Cycle stands for a) Plan-do-check-act b) People-direction-check-application c) Planning-direction-choose-apply d) Plan-direct-choose-act 10) SDCA stands for a) Standardize- do- check-act b) Support-direction-choose- apply c) Strategy-planning-checking-application d) Standard-develop-check- apply 11) Muda means a) Waste b) Strain/difficult task c) Irregularity d) None of the above 12) Muri stands for a) Waste b) Strain/difficult task c) Irregularity, discrepancy d) None of the above 13) Mura stand for a) Waste b) Strain/difficult task c) Irregularity d) None of the above 14) Which of the following is correct for Muda: a) People waiting for an item that has not been delivered, yet to deliver b) Any human activity which absorbs resources but creates no value. c) Movement of item/people from one place from other without any purpose d) All the above

15) Gemba people stands for a) first line work place people b) Middle line work place people c) Top line work place people d) none of the above 16) Pick the wrong statement for QC? a) It contributed to Japan’s success alone. b) QC is TQM. c) QC is for money saving!! d) All the above 17) Professional Circle in NTPC is for: a) Executives b) Non-executives c) Contractors d) Directors 18) Seri stands for a) Sort out b) Set in order c) Standardize d) None of the above 19) Seiketsu stands for a) Sort out d) Standardize c) Spick and span d) Sustain 20) Seiton is necessary because; a) Arranges Necessary Items b) Easy to Use c) Easy to Find and put away d) All the above 21) Shitsuke stands for a) standardize b) spick and span c) sustain d) Discipline

22) Which of the following is correct for Seiton a) b) c) d) Set things in order by creating place for everything. Put everything in it’s place Keeping accessibility as easy as possible. All the above

23) Problems avoided by implementing SET IN ORDER are: a) b) c) d) Waste of MOTION & SEARCHING Waste of DEFECTIVE PRODUCTS & UNSAFE CONDITIONS Waste of HUMAN ENERGY& EXCESS INVENTORY All of the above

24) Shine Means a) b) c) d) Sweeping Floors, Whipping off Machinery Making Sure That Everything in the Factory Stays Clean. All the above

25) The correct order of 5S is a) b) c) d) SEIRI- SEITON-SEISO-SEIKETSU- SHITSUKE SHITSUKE-SEITON-SEISO-SEIKISTSU-SEIRI SEITON-SEISO-SEIKISTSU-SEIRI- SHITSUKE SEISO- SEITON- SEIRI-SEIKETSU- SHITSUKE

26. Quality function deployment was first developed by a) Yoji Akao b) Genichi Taquchi c) Richard Zultner d) Walter.A.Shewhart 27. Which is implicated in the new ISO 9000:2000 standard which focuses on customer Satisfaction? a) Ishikawa diagram b) Voice of customer c) Quality function deployement d) Control charts 28. House of quality was first used by a) Sony corporation

b) Mitsubishi Heavy industries c) Toyota motors d) Mazda motors

29. “Quality is not defined by specific limit” Who said this? a) Yoji Akao b) Genichi Taquchi c) Richard Zultner d) Walter.A.Shewhart 30. Who disagreed with the goal post view of quality? a) Yoji Akao b) Genichi Taquchi c) Richard Zultner d) Walter.A.Shewhart 31. How many types of quality loss functions are there? a) One b) Two c) Three d) Four

32. Control chart was first developed at

a) Bell Labs b) General Motors c) Ford motors
d) Hewlett Packward

33. Variables that are difficult or impossible to control that affect the process are called a) Interactions b) Noise c) Robust

d) Pollution 34. Fish bone diagram was first developed by a) Yoji Akao b) Genichi Taquchi c) Richard Zultner d) Kaoru Ishikawa 35. Which is not one of the seven basic tools of quality management? a) Control Charts b) House of quality c) Fish bone diagram d) Pareto charts

36. Fish bone diagram was first used at a) Sony corporation b) Mitsubishi Heavy industries c) Toyota motors d) Mazda motors 37. Which among the following is not used in drawing fish bone diagram a) Control chart b) Pareto chart c) Brainstorming d) 5 Why’s 38. Capabilty maturity model has derived concepts from a) Statistical process control b) Pareto analysis c) Quality function deployement d) House of quality 39. Experts in Six Sigma are called a. Black belts b. Green belts c. Red belts

d. Yellow belts 40. The particulars of the methodology of Six Sigma was first formulated by a. Bill smith b. c. d. Walter.A.Shewart Richard Zultner Mc culloh

41. one Sigma operates with -------- % of efficiency a. 31 b. 32 c. 33 d. 34 42.PDCA method was introduced by a. Deming b. Juran c. Crossby d. Zultner 43. Which among the following is also known as “Design for Six Sigma” a. DMAIC b. DMADV c. PDCA d. None of these 44. Four Sigma operates with -------- % of efficiency a. 99.134 b. 98.745 c. 99.379 d. 99.563 45. Voice of the customer is a concept used in a. QFD b. SPC c. Taquchi techniques

d. None of these 46. Which is not one of the 8p’s mentioned by Ishikawa a. Price b. Process c. Patterns d. None of these 47. The concept of Robust Design was given by a. Yoji Akao b. Genichi Taquchi c. Richard Zultner d. None of these 48. Which among the following is not a control chart a. EWMA chart b. CUSUM chart c. Pareto Chart d. Three way chart 49. Normal distribution is also termed as a. Guassian distribution b. Bell curve c. Both a & B d. None of the above 50. h=2IQR(x)/n1/3 is known as a. Sturges' formula b. Scott's choice c. Freedman-Diaconis' choice d. None of these 51. Which one of the following is a type of check sheet a. Classification b. Location

c. Frequency
d. All the above

52. Which is a type of display using Cartesian coordinates to display values for two variables for a set of data a. Histogram b. Check sheet c. Flow chart d. None of the above 53. Flowchart was introduced by a b c d Frank Gilberth Ben.S.Graham Herman Goldstine John Von Neumann

54. Flow charts was first used by
a.

General electric Suzuki motors Johnson and Johnson Procter and Gamble

b.
c.

d.

55. In a flow chart, parallelogram denotes a. Start or end b. Input/output c. Processing step d. Decision 56. Quality= Results of work efforts/total costs is the philosophy of a) Deming b) Juran c) Crossby

d) None of the above 57. Which among the following is used for describing computer algorithms a. Flow chart b. Control chart c. Scatter diagram d. None of these 58. If a parameter exists that is systematically incremented and/or decremented by the experimenter, it is termed a. Control parameter b. Dependent variable c. Independent variable d. Both a & c

59. Which shows controls at a physical or resource level a. Document flow chart b. Data flow charts c. System flowchart d. Program flowchart 60. Which of the following displays data series as a set of circles? a. Scatter plot b. Bubble chart c. Process chart d. None of the above 61. Which quality Guru said “quality is free” a. Deming b. Juran c. Crossby d. None of the above 62. Which one of the following is a type of bubble chart?

a. Ragone chart b. Regression control chart c. Sankey diagram d. None of the above 63. Which is typically used to visualize energy or material transfers between processes? a. Ragone chart b. Regression control chart c. Sankey diagram d. None of the above 64. Which is also known as Parzen window method? a. Kernel’s density estimation method b. Sturges' formula c. Scott's choice d. Freedman-Diaconis' choice 65. 5 Why’s method was first used at a. Sony corporation b. Mitsubishi Heavy industries c. Toyota motors d. Mazda motors

66. In a flow chart, Rhombus symbol denote a. Start or end b. Input/output c. Processing step d. Decision 67. Which company was the first American company to seek help from Deming? a. General motors

b. Ford motors c. General electric d. Procter and gamble 68. 5 why’s method was first developed by a. Sakichi Toyoda b. Genichi taquchi c. Yoji Akoa d. None of these 69. N2 chart was developed by a. Ben.S.Graham b. Herman Goldstine c. Robert.J.Lano d. None of these 70. Total productive maintanence was used at a. Sony corporation b. Mitsubishi Heavy industries c. Toyota motors d. Mazda motors 71. A Japanese word that best captures the essence of Benchmarking – a. dantotsu b. shanzhai c. Kaizen d. Yakuza 72. Who is referred to as the founder of benchmarking? a. b. c. d. Edward Deming Malcolm Gladwell Dr.Robert Camp Kenichi ohmae

73. The first organization to adopt bench-marking is

a. Canon b. Sony c.Infiniti d. Xerox 74.__________________- allows the initiator firm to assess their competitive position by comparing products and services with those of target firms a. b. c. d. Performance bench-marking Product bench-marking Functional bench-marking Strategic bench-marking

75._______________ is performing a financial analysis and comparing the results in an effort to assess your overall competitiveness a. b. c. d. Performance bench-marking Financial bench-marking Functional bench-marking Strategic bench-marking

76. A common form of quantitative analysis used in metric bench-marking is _________ a. Scatter diagram b.Histogram c.Fish-bone diagram d. Regression analysis 77.______________ model of leadership development focuses on employees from the elite cadre. a.Executive leadership model b.Company wide leadership model c. High-potential model 78. Which of the following is not a bench-marking partner of NTPC with respect to it’s induction scheme? a. B.A.R.C b. I.O.C c. Wipro d. Tata motors 79. Just in time technique was first used aa a. General motors b. Ford motors c. Suzuki motors d. Toyota motors

80. Which one of the following is one of the seven wastes? a. Transportation b. Inventory c. Waiting d. All the above 81. Poka yoke was first adopted by a. Sakichi Toyoda b. Shigeo shingo c. Nikkan Kogyo shingu d. None of the above 82. Which one is not a part of 3 D,s in Japanese concept a. Dirty b. Difficult c. Disposable d. None of the above

83. ‘Quality is free’-said by one of the famous Quality Gurus a. Juran b. Deming c. Crosby d. Juse

84. What percentage is the hidden factory loss which occurs by not getting a product right the first time? a. 25% b. 30% c. 35% d. 40%

85. What is the perception of worst companies about quality? a. To correct b. c. d. To prevent To maintain To improve

86. Quality Circles adopted in India in the year a. b. c. d. 1962 1970 1982 1983

87. Who are ‘Gemba people’? a. Lower management b c d Workers Middle management First line people

88. Quality Circle is a b c d TQM Kaizen Money saving All the above

89. 24/72 rule is prevalent in which of the following companies?

a b c d

ESKOM Florida Power & Light NTPC Powercom

90. Which of the following is not a cost of conformance? a b c d Planning Auditing Expediting Rework

91. 1:10:100 rule stands for a b c d Prevention : Correction : Failure Improvement : Correction : Failure Improvement: Prevention : Correction None of the above

92. What is the method of disposal of items used once in 2-6 months? a b c d Store to a distant spot Organize and keep in workplace Keep handy Throw away

93. Level 1 of 5S aims at a b c d Focussing on basics Just beginning Making it visual Focussing on reliability

94. DFM stands for a b c d Deployment Function Measurability Designing For Manufacturability Define For Measurability None of the above

95. Assessment are:

The objectives of Business Excellence Awareness of the elements critical for

a. Business Excellence b c d

To know the position on the Excellence Journey Enhance Excellence level by making improvements All the above

96. Which of the following concepts lie at the heart of the Business Excellence Model? a b c d PDCA SDCA RADAR DMAIC

The Malcolm Baldrige National Quality Award originated in a. b c d Japan US Germany Europe

98. How many criteria form part of ENABLERS in Business Excellence Model? a. b. c. d. 9 5 4 11

98. If a company scores 700+ as per Business Excellence Model, its status means: a ine world class b gst outstanding companies c the right things d etently managed Genu Amon Doing Comp

99. Six Sigma breakthrough is a quality initiative rather than a business initiative a. True b. c. False None

100. cash prize a. b.

The prize involve in NTPC Suggestion Scheme only include True False

QUESTIONS ON QUALITY CONCEPTS

COMPILED BY

P.Duraichander Mohuwa Bhowal R. Vasudevan Vera Sangita Baxla

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