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Amity Business School

Course BBA Semester. 6


Course Code: BBA 603 Credit Units: 03

Course Objective:
The course is oriented to familiarize the students with fundamentals of Production and Operations Management, and tools and
techniques used in taking decisions in operating and controlling the Production and Service Industries. Further this course will
familiarize the students with Quality Management and Current Quality Tools used in Production and Service Industries.

Course Contents:

Module I: Overview of Production and Operation Management

Brief history of Production and Operation Management, The Service Revolution, Definition, Factors Affecting Operations
Management, Role- Scope and Function of Production and Operation Management, Criteria of Performance for the Production
and Operation Management, Operation Strategies, Effect of Growth of Service Sector on Operations Management.

Module II: Demand Forecasting & Capacity Planning

Qualitative Forecasting Methods (Educated Guess, Consensus, Delphi Method, Historical Analogy, Market Research),
Quantitative Forecasting (Linear Regression, Moving Average, Weighted Moving Average, Exponential Smoothing with
Numerical), Definition of Production Capacity.

Module III: Facility Location and Facility Layout

Factors Affecting Location Decisions, Quantitative Techniques in Facility Location (Factor Rating Method, Centre of Gravity
Method, Load Distance Method, Break Even Analysis Method – Numerical for each method), Utilization of GIS in Plant
Principles of Facility Layout, Types of Layout (Process Layout, Product or Line Layout, Fixed Position Layout), Basics of Line
Balancing -No Numerical), Merits and Demerits of Product and Process Layout.

Module IV: Production Planning and Control

Capacity Planning, Aggregate Planning, Master Production Scheduling.
Production Planning and Control Systems (Push System, Pull System).
Job Shop Scheduling and its Criteria (Mean Flow Time, Mean Tardiness, Number of Tardy Jobs - Numerical), Single Processor
Job Shop Scheduling (Due Date Method, Shortest Processing Time Method - Numerical).
Two Machines Scheduling – Johnson’s Rule – Numerical,.
General Job Shop Scheduling – Earliest Due Date Method – Numerical.

Module V: Inventory Management, Supply Chain Management & Logistics Management

Basic Concepts of Inventory Management, Lead time, Safety Stock, Elements of Inventory Costs.
Inventory Models – EOQ –Derivation and Numerical, EOQ with Quantity Discount – Numerical, Fixed Order Quantity Model -
No Numerical, Fixed Order Period Model - No Numerical.
Basic Concepts, Objectives of Supply Chain Management, Decision Phases in Supply Chain Management.
Basic Concepts of Logistics Management, Warehousing, Material Handling Equipments.

Module VI: Foundations of Quality, Quality Control, TQM

Concept of Quality - Gurus of quality a Comparative Discussion on Edward Deeming, David Juran and Philip Crosby - their
Philosophy contribution and limitations.
Statistical Quality Control (Mean and Range Charts, c Chart, p Chart – Numerical), Basic Concepts of Acceptance Sampling, OC
Curves – No Numerical.
Basic Concepts of TQM, 5 –S and Kaizen, 6-Sigma.
ISO Standards, and ISO Certification.

Examination Scheme:

Components CT HA C V A EE
Weightage (%) 10 5 5 5 5 70
Amity Business School
Course BBA Semester. 6

Text & References:

• Buffa, E.S, Sarin RK,2008, Modern Production/ Operations Management, John Wiley & Sons

• Chary SN, 2008, Production and Operations Management, McGraw Hill.
• Gaither N, Greg F, 2002, Operations Management, Thompson South Western.
• Everett E., Adam Jr. & Ronald J Ebert, Production and Operation Management, Fifth edition, Prentice Hall of India.
• Monden Y, 1993, Toyota Production System, Industrial Engineering and Management Press – Institute of Industrial
Engineering, Norcross, Georgia.