Housing & Community Building (HCB) is a Division of DHS and exists to provide adequate, affordable and appropriate housing solutions

to those Victorians most in need of housing assistance. HCB consists of a number of operational business units, one of which is the Business Systems Branch (BSB). BSB is responsible for managing the delivery of Business and IT services to support HCB’s business requirements. BSB is seeking to engage a Manager to take accountability for the leadership of the Systems Support teams (desktop, applications and infrastructure) and to undertake the Contract Management of any external support contracts with 3rd party vendors.

Title: Classification: Division/Branch: Work Location: Position Number: Employment Type: Salary Range: Further information: Phone: Position reports to: Closing Date: Manager – Systems Support VPSG-6 Housing and Community Building, Business Systems Branch Level 12,120 Spencer Street, Melbourne DHS/HOUS/21463 Fixed-Term, Full-time to December 2008 Value Range 1: $85,350 to $99,782 Value Range 2: $99,783 to $114,216 Jessica Millis (03) 9092 1836 Director Business Systems 3 December 2007

Organisational Environment
The Department The Department of Human Services (DHS) is the largest Victorian government department directly employing over 11,000 staff. It provides, funds and regulates a range of services to people throughout Victoria. The services provided directly include public rental housing, disability accommodation, child protection, juvenile justice and some mental health services. Three metropolitan and five rural regions deliver the direct services as well as funding and regulating services provided by agencies within the department’s portfolio. Division/Region – Housing & Community Building (HCB) is a Division of DHS and exists to provide adequate, affordable and appropriate housing solutions to those Victorians most in need of housing assistance. HCB consists of a number of operational business units, one of which is Business Systems Branch (BSB). BSB is responsible for managing the delivery of Business and IT services to support HCB’s business requirements. BSB is currently managing a large project called the Housing integrated

information Program (HiiP). The objective of HiiP is to replace HCB’s current legacy applications, the major system being ISIP, used currently by over 1100 staff to manage all client, tenancy, property and financial operations for HCB. BSB undertakes approximately 50 projects each year (technical and non-technical) and the HiiP project is one of the most significant projects undertaken within HCB over the last decade, and amongst the largest IT projects being undertaken in the Victorian Government. The first module of HiiP has been implemented.

Organisational Values
Professional Integrity We treat all our people with dignity and respect. Quality We always strive to do our best and improve the way we do things. Collaborative Relationships We work together to achieve better results. Responsibility We commit to the actions we take to achieve the best possible outcomes for our clients. Client Focus We work towards improving the health and wellbeing of our clients and community.

Operating at Value Range 1, you will:   Leadership and performance management of Systems Support teams. Ensure Systems Support teams are providing maintenance and support for all BSB supported applications. This will include HiiP modules as they are progressively implemented. Undertake minor enhancements (eg configuration changes, data fixes) to production systems / applications post implementation. Reporting at an Executive Level on all aspects related to BSB Systems Support. Manage the negotiation of contract conditions for the implementation & maintenance of all infrastructure. Strong Contract Management of 3rd parties who provide facilities management services required by OoH. Strong Contract Management of software providers who deliver and maintain OoH software. Managing internal and external suppliers to provide 1st level help desk support which meets user expectations and requirements. Management and Implementation of support plans with stakeholders in accordance with contracts.

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Managing asset procurement and purchasing for the Branch, eg desktop procurement. Manage desktop and server support and facilities management, ie support functions for desktop systems. Plan and manage a Disaster Recovery Strategy for all HCB systems. To be responsible for annual Disaster Recovery testing and transition post HiiP implementation. Plan and manage infrastructure decommissioning activities. Supply and delivery of relevant technical expertise to development projects/programs.

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Operating at Value Range 2 in addition to the above, you will:    Provide strategic outlook/deliverables in relation to Systems Support and Business Systems. Mentor and provide authoritative and strategic advice to Business Systems Functional Managers and stakeholders on systems support issues. Provide strategic direction in achieving a high maturity in support processes.

Key Selection Criteria
Personal Qualities: Analytical Capability Demonstrated experience in the proactive identification and analysis of project issues and risks affecting the achievement of project tasks & scheduled timelines; Demonstrated ability to provide project impact assessment reports based on project issues & risks. Communication skills Strong written, verbal and facilitation communication skills; Demonstrated competence at developing, maintaining and engaging collaborative working relationships with a wide range of stakeholders whilst maintaining standards and processes. Customer Focus Committed to delivering high quality outcomes for clients by listening and understanding customer needs; Seeks ways to improve services Relationship Building Promotes harmony and consensus through diplomatic handling of disagreements and building trust through consistent actions, values and communication Knowledge and Skills: Project Management Demonstrated use of standard Project Management methodology (PRINCE2 experience preferred); Produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; Monitors performance against objectives and manages project risks and issues and ensures project objectives are met

Management and Leadership Skills Extensive experience in successfully managing multi-functional technical teams responsible for the end-to-end delivery and support of large-scale IT system implementations, incorporating packaged and custom-built requirements. Experience would be with diverse teams covering:  Systems architecture, specification, development and implementation  Service management e.g. service support and service delivery  Desktop support High-level capacity to assess critical IT, project and business issues and to identify and recommend methods to resolve these. Relationship Management and Negotiations Skills Sophisticated interpersonal skills including demonstrated capacity to build productive relationships with people at all levels within and outside the Department; Proven ability to secure ongoing business, third party and executive management commitment to project objectives, deliverables, outcomes and timelines; Proven ability to constructively address, manage and resolve conflicts between parties and secure agreement moving forward on executive level; Ability to manage business relationships with clients and external suppliers and negotiate service level agreements, including monitoring contractual performance. Strategic Initiative Demonstrated capacity to clearly and concisely advise senior management on technical concepts, ideas, policy and strategic IT issues; Ability to initiate and recommend options with a long term perspective, ensuring that plans and outcomes contribute to cross DHS and government priorities. Specialist Expertise: Systems Knowledge & Technical Skills Demonstrated experience in the use of ITIL processes and procedures. A good understanding of all phases of the System Development lifecycle, methods and tools. Advanced IT project-scheduling skills using appropriate project planning tools such as MS Project. Project Management Thorough working knowledge of developing and implementing Project Management processes. Desirable Qualifications:  Solid Systems Support experience (3 years plus) in project  ITIL certification  Knowledge of HCB business processes and systems an advantage  A tertiary qualification in Business or Computer Science. environments.

Other Relevant Information
 How and Where to Apply Applicants are encouraged to visit www.dhs.vic.gov.au/careers/vacancies.htm to obtain ‘Information for Applicants’ (an outline of our application,

assessment and selection processes and the range of benefits available when working with the department) and to apply online. Alternatively, applications complete with a covering ‘Hard Copy Application for Employment’ form (also available from www.dhs.vic.gov.au/careers/vacancies.htm) quoting the relevant reference number can be mailed to: Recruitment Officer, Eastern Metropolitan Region, Locked Bag 2015 Box Hill 3128.  Employment Safety Screening Requirements The department is committed to selecting people able to provide quality services and a safe working environment to our clients. Accordingly, we have rigorous employment safety screening requirements for all new staff. All competitive applicants will be required to undergo additional employment safety screening. This involves establishing identity, consenting to a National Police Records check, and verification of claims through referee comments. All of our employees are required to comply with the Victorian Public Service Code of Conduct.  Diversity The department values diversity, is an Equal Opportunity Employer, and encourages applications from people with a disability and Indigenous Australians.  Agreement/Award Coverage This role is covered by Community Public Service Union (CPSU) Victorian Public Service Agreement 2006. Salary advancement is by progression assessment.  you are successful in this job application and you are not If currently a departmental employee, you will be required to fill out an existing Injury/Disease Declaration Form.

Specific Health and Safety Requirements
The Department has a significant number of policies, guidelines, procedures and risk assessment tools to minimise Occupational Health & Safety risks in the workplace. Staff are required to be familiar with, adhere to, and in some cases use and manage relevant policies, guidelines, procedures and risk assessment tools. In this role the known risks include basic manual handling and the correct set-up of computer based workstations. If the role involves travel and/or interface with clients, the fleet Safety Policy and specific policies and guidelines on Occupational Violence and Stress should also be accessed.

Privacy Notification
The department requires declarations and personal information relevant to your employment. The collection and handling of this information will be consistent with the requirements of the Information Privacy Act 2000.