Veronica De La Torre

PROJECT MANAGEMENT PROFESSIONAL ∙ OFFICE MANAGER ∙ EXECUTIVE SUPPORT

SUMMARY

Project Management Professional (PMP) with diverse and progressive experience. 5 years
supporting senior project managers to define scope and achieve project objectives. Works
directly with key managers to build cross -functional teams and lead them through successful
execution of all project phases. An accomplished Office Manager/Executive Assistant with 8
years of extensive experience in the coordination, event planning, and support of daily
operational and administrative functions. Key skills include:

 Effective Coordination  Organizational Development

 Strong process orientation  Focus on Quality

PROFESSIONAL EXPERIENCE

WILLIAMS- SONOMA INC. - SF, CA 2010

Jr. Project Manager, Technology PMO (Contract Position) August 2010

Work with Senior Program Managers and team leads to identify work breakdown structure and
appropriate work streams to support activities.

 Assisted Program Managers to develop timelines, milestones, and issue logs

 Coordinated closely with Finance to track project expenses, maintain Budget vs. Actual
reports, ensuring projects spend analysis are on track

 Worked with resource managers and project team to ensure project tasks are being met
per timelines

 Developed and maintain project schedules and SOW documentation in order to maintain
project scope changes

VISA INC. - Foster City, CA 2000 - 2009

Project Coordinator/Associate Project Manager, IT Strategic Services 2008 - 2009

Provided support for all aspects of projects including requirements development, estimating,
writing Statements of Work, scheduling, design and financial analysis and issue tracking.

 Supported Senior Project Managers to achieve project objectives, ensuring completion in

a timely and cost effective manner
 Performed project management for various Open Systems projects including auditing
Visa Corporate Intranet Applications, worked on software tool for Service Level
Agreements, supported outsource Resource management transition, and oversaw and
supported new pipeline reporting process across Open Systems which all followed the
internal Project Management Methodology. Extensive use of Microsoft Project for
project tracking and progress reporting
  Created and reviewed Statement of Work (SOW) packages ensuring consistency and
appropriate levels of control applied. Forecast labor hours and purchasing, entered all
forecasting information into the Visa Financial Portfolio and Clarity tools

Veronica De La Torre ∙ vdelatorre@sanbrunocable.com ∙ Page 2

Project Coordinator, Project Management Office (PMO) Open Systems 2005-2008
Assisted with developing and maintaining Visa’s Project Management
Methodology (PMM).

 Helped developed and maintain Visa’s Project Management SOW submission processes.
These methodologies provided a consistent way of submitting SOW’s and approvals
needed, thus providing a cost savings through the reduction of the number of man hours
required to accurately submit statements

 Trained new Project Managers on Visa PM financials tools and PMM tools

 Identified and reported Key control compliance issues to include assistance with actions
plans for resolving compliance gaps. Established project scope and manage
communications, convert project requirements and resource estimates into Statements of
Work (SOW)

Executive Administrator, Visa Online 2000-2004

Provided Executive support to Senior Vice President and Executive Management.

 Performed a wide variety of administrative activities which included calendar

management and international travel arrangements. Provided Executive support to the
Executive Vice President on an interim basis

 Coordinated and planned onsite/offsite Executive management events for groups of 300
which included audio and video conferencing, catering, agendas and coordination

 Created confidential meetings documents for the Visa’s Board of Directors Meetings

SONENBLICK GOLDMAN & CO. - SF, CA 1998-2000

Office Manager/Assistant to President
Managed a start up of a new branch office and oversaw all office management functions.

 Managed west coast start-up business and oversaw all aspects of the office (i.e., leasing,
maintenance, phone systems, corporate bank account, and human resources

 Provided Executive support, collaborated with executive management and led a range of
strategic projects, including optimization of operations, launch of marketing campaigns

 Handled complex calendar and travel arrangements for company president, executives as
well as managers. Resolved scheduling conflicts

 Facilitated vendor selection and contract negotiations

 Created and implemented internal business processes to organize the office and increase
efficiency

EDUCATION, TRAINING

 Associates Degree, Business Administration- College of San Mateo, San Mateo, CA

 Project Management Professional (PMP) Certification: Project Management Institute
 Stanford Advance Project Management curriculum – Stanford University

TECHNICAL SKILLS
 Advanced user on Microsoft Suite, Outlook and SharePoint
 Other Project Management Tools include: Microsoft Project, Workbench, Clarity,
Tenrox, ProSight, Adobe Acrobat Professional