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firstname.lastname@example.org / email@example.com 1.604.395.3804 / 1.778.836.0470
Over 12 years of experience working in Information Technology combining technical, consulting and project management roles. Have worked supporting software development organizations in different technologies, such as Java/J2EE, .NET, C++, Web, among others, as well supporting and maintaining IT environments from an infra-structure point of view. High motivated team player and team leader with strong interpersonal skills, empathetic listener and persuasive speaker. Consistent record of forging strong relationships and customer satisfaction management. Dynamic and results-oriented problem solver. Able to conduce business in English (advanced), Spanish (intermediate) and Portuguese (native language).
Technology & Tools Management, Project Management, Web Application Security, Software Quality Assurance, Software Engineering with extensive experience in IBM Rational Unified Process, including tools for Requirements, Change & Release Management and Testing.
Professional History 2005, IBM Canada
Participate in the technical aspects of the sale of IBM Rational solutions, diagnosing the customer's problems at the business level and aligning IT initiatives, across 4 Canadian Western provinces, performing Proof of Concepts, demonstration, developing implementation plans, responding to RFP and RFI. Delivering technical services to customers in support of the overall solution, focused on Change & Release Management, Test & Quality Assurance and Requirements Management on Java/J2EE, Web, and .NET development projects/teams. Leading all or portions of the implementation project, organizing the team and resources, defining tasks, tracking and reporting progress, and delivering the customer results in the IBM Rational Solutions. Participate in activities that create intellectual capital (collateral and assets) and knowhow (expertise and proficiency of customers, partners and brand technical specialists) that leverage customer experiences and make it easier to sell and deliver in the future. (continued)
Rodrigo Orzari de Carvalho
firstname.lastname@example.org / email@example.com 1.604.395.3804 / 1.778.836.0470 2002 to 2005, IBM Brazil (IBM employee after Rational acquisition in 2002) Participate in the technical aspects of the sale of the IBM Rational Solutions, especially In the Change & Release Management area, performing Proof of Concepts, demonstration and presentations. Participate in implementation for companies like Datasul, HP, Instituto Genius (IBM customer reference), BNB, Fundação CPqD (CMMI-2), 3M Brazil (SOX Compliance), among others. Lead the Rational Technical Customer Support Team for Latin America, working on process adoption, customer satisfaction management, reporting and coaching team members; providing technical support for ClearCase and ClearQuest. Ranked as one of the best instructors in Rational University (Brazil, 2004 and 2005)
2001 to 2002, Nortel Network
Technical Support for the R&D department, working as the Rational ClearCase (UCM, interop environment and Multisite) and Unix (HP-UX, Solaris and Linux) administrator, performing internal technical support, user training and technical reports. Experience leading the team to reach internal SLAs, attending regular projects meetings, coaching and mentoring new employees and providing general reports to the management organization.
1995 to 2001, IBM Brazil (from 1995 to 1998 working as an IBM Business
Partner) Technical Support and daily system administration on Unix (HP-UX, Solaris, AIX and Linux) in the Strategic Outsourcing division; Acting as part of the transition team, performing due diligences, capturing customer requirements, etc. Network administration for the IBM Brazilian sites, in charge of IP and subnet planning, routers and switches for the LAN and WAN. Participate in many customers’ engagements and consulting on Unix and Networking space, such as Alcatel, CELPA, BEA, Multibras, among others.
Rodrigo Orzari de Carvalho
firstname.lastname@example.org / email@example.com 1.604.395.3804 / 1.778.836.0470 (continued)
Achievements & Certifications
2007, 2007, 2006, 2005, 2005, 2004, Rational Functional Tester Rational Unified Change Management and ClearCase for Windows Accredited IT Specialist (internal IBM certification) IBM Bravo Award for “Jump in the fire, since day one” Rational ClearCase Administration for Windows IBM Bravo Award for outstanding contribution support sales in northern region
2007, 2002, 2001, 1994, Software Engineering & QA, University of British Columbia, Vancouver, Canada* MBA – IT and Business Strategies, Fundação Getúlio Vargas, São Paulo, Brazil* Bachelor of Computer Science, Faculdades de Valinhos, São Paulo, Brazil Programmer, Escola Salesiana São José, Campinas, Brazil
* not concluded
2007, 2007, 2007, 2007, 2006, 2006, 2006, 2005, 2005, 2004, 2004, 2004, 2001, 2000, 2000, 2000, OWASP – Hacking Techniques for Web Applications, 16 hours, San Jose, CA IBM Rational AppScan boot camp, 16 hours, Chicago, IL Essentials of Web Service Development using RAD, 16 hours, Burnaby, BC Essentials of Rational Performance Tester, 16 hours, Winnipeg, MB Introduction to Objected Oriented and Java, 32 hours, Toronto, ON Think Client Value, 16 hours, Toronto, ON IBM Rational Build Forge boot camp, 32 hours, Austin, TX Mastering Requirements Management and Use Case, 24 hours, São Paulo, SP High Performance Selling, 160 hours, São Paulo, SP IBM Software University, 40 hours, Las Vegas, NV RedHat/Linux Network Administration, 24 hours, São Paulo, SP RedHat/Linux Administration, 40 hours, São Paulo, SP Solaris v7 Network Administration, 32 hours, São Paulo, SP Solaris v7 System Administration, 40 hours, São Paulo, SP HP-UX v11.00 System Administration, 40 hours, São Paulo, SP AIX v4 System Administration, 32 hours, São Paulo, SP
Other activities and additional information
Professor in post-graduation courses at IBTA (Instituto Brasileiro de Tecnologia Aplicada) – a Brazilian University – on Software Quality Assurance and Rational Unified Process. Host session on different events and communities, such as Universities, Customer driven events, User Group Communities, among others.