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SCOPE OF WORK TABLE OF CONTENTS: SERVICES DESCRIPTION..............................................................................1 1 SCOPE OF WORK:......................................................................................2 1.

1 SERVICES DESCRIPTION .............................................................................................................................3 1.1.1 Preventive Maintenance:..............................................................................................................3 1.1.2 Corrective Maintenance:.............................................................................................................5 1.1.3 Site ATP to FLM...........................................................................................................................6 1.2 INTRODUCTION:.........................................................................................................................................6 1.3 GENERAL REQUIREMENTS:..........................................................................................................................6

Services Description
This document describe the Scope of Work required to be taken by the SM Creative to maintain a best-in-class GSM/CDMA Radio Access Network according to the SLA and network/service performance as required by OPERATOR. The Field First Line Maintenance Services refer to maintenance service of Active telecom Equipment on a BTS/TXN site (also including the BTS Repeater sites and MW Repeater sites if any). SM Creative aims for further improvement of network quality, optimizing the structure of the maintenance team and the maintenance cost, improving the work efficiency, to ensure secure, stable and efficient network operations. SM Creative has expertise and skills while managing the network operations properly. The Vendor’s resources shall be well organized and allocated based in the field and/or circles/regions, acting as an extension of the OPERATOR’s NOC (Network Operation Center) and Second Line Network Engineering teams. The Vendor shall also carry out all Corrective Maintenance procedures on these sites under the direction of the NOC, and the Preventive/Routine Maintenance according to the scheduled plans. The Vendor shall be responsible for the Field/Regional Spare Parts Handling, Management and all related Logistics co-ordination. Qualification of the personnel: All the personnel shall be fluent in Hindi and English in both writing and speaking. FLM Engineer shall be minimum B.E. (Electronics, Telecom / Electrical / Computer Science) passed in first class in an institute recognized by Government with 2~5 years of experience preferably in Telecom field.

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the generic scope of work is described as below. with minimum of three years experience. office facilities  Sufficient O&M Tools. etc. corrective & planned maintenance of Active and any other FLM related activates as specified below or as required by OPERATOR. including vehicles  Communication  Regional/Cluster (field) operations office. A summary of the activities to be carried out by the Vendor’s First-Line Maintenance (FLM) staff includes:  Regular preventive Maintenance  Corrective maintenance(at the time of outage using trouble ticket)  Planned Work (as desired by OPERATOR using work orders)  Spares Parts Management co-ordination  Regular and ah-hoc reports in relation to all the FLM activities in the format as required by OPERATOR.  Any other task related to FLM requested by OPERATOR within SOW. IF and RF cables. etc. preferably in Telecom field. etc. 1 Scope of work: The vendor will be mainly responsible for preventive.  SDH/MUX Equipment and DDF/ODF in both BTS/TXN and Core Sites The vendor shall conduct network equipment and site acceptance when entering into the FLM Services.  Any travelling expense and accommodation in relation to FLM by Vendor In-scope Equipment The following are the network equipment under the FLM Services taken by the Vendor.  Microwave Transmission Network  IP Network. Optical fibers. including but not limited to:  Appropriate transportation. TMA.  GSM/CDMA Equipment i. BTS ii. antenna. Page 2 of 8 .Riggers shall be a 10+2 / Diploma / ITI in Electrical Engineering passed in First class from institute recognized by Government. including MPLS and Leased Line. The vendor shall perform periodical inspection. And all related connections. The Vendor shall provide by itself the service inclusive of all overheads required to perform an end-to-end service. cleaning and maintenance of all items listed above.

ensure it runs normally as per planning parameter and there is no active alarm on the system. AC/DC voltage.1 Services Description 1. like the temperature. cleaning and maintenance of all items listed above.1. Rx signal level indication. report and escalate to OPERATOR NOC and the relevant third party as per SLA for the fault rectification. Check alarms on indoor and outdoor units. Tx output power setting etc. e. • b) Transmission equipment: Inspect the transmission equipment monthly. • • • Page 3 of 8 . filter. the generic scope of work is described as below but not limited. Check the antenna system Replace the faulty units in case of failures or under the request of OPERATOR. Perform modification of the equipment as per request of OPERATOR MS team. If any abnormality. labeling and connections Test the grounding of the system Check the VSWR and take immediate action if abnormal. humidity. Check levels and settings correspond to link path budget / initial engineering / commissioning test results using LMT.1. dust limit. cable etc • On-site Call Quality Test (CQT) Clean Equipment rack. Check the issues caused by third party equipment and/or facilities. (A) Preventive Maintenance on BTS/TXN Sites a) BTS Equipment: Inspect BTS equipment monthly. power and grounding Check the running status and whether any alarm is raised Check the cabling.g. Test with the tools and equipment for trouble shooting. fan. Check the circumstance and ensure to meet the equipment running environmental requirement according to the product manual. Baseband BER. report to OPERATOR and escalate to the 3rd parties.1 Preventive Maintenance: The vendor shall perform periodical inspection. e. antenna modification like azimuth or down tilt etc. site security related (potential) issues.g. Check alarm history using Local Maintenance Terminal. co-ordinate and monitor third party performance/SLA until resolution. including: • • • • • • • • • • Inspect the BTS and the termination to transmission. including: • Check the running status of Microwave transmission and SDH/MUX equipment.

Test grounding of all the transmission equipment. ODF.g. dust limit. Check whether the labels are affixed sturdily and printed correctly. Check the traffic cable and connector of transmission part (include E1 cable & IF cable) swap out any defective parts Verify antenna LOS to far end site is unobstructed by anything newly erected in the vicinity and also that antennas are aligned as per original specification. power. Check interface cables and connectors between IDU and ODU. Clean transmission equipment. • c) Antenna/Feeder/Cables/TMA: Inspect the following items monthly: • Check whether the antenna & feeder cable is damaged or broken (blown down by wind) or stolen. etc. Check whether the surroundings have changed. Orientation of cables (data. lightning protection and grounding of the BTS antenna & feeder system. equipment filter etc.. EIA/TIA standard for cable lying shall be followed. DDF. • • • • Page 4 of 8 . IF ect) shall be done in such a manner that over all quality of workmanship is visible. Check the circumstance and ensure to meet the equipment running environmental requirement according to the product manual. whether large obstacles exist. Pan link if Receive signal level low or dish disturbed or replaced. Inspect the following items semiyearly: Check antenna. report to OPERATOR and escalate to the 3rd parties. Inspection of the DDF and ODF. including MPLS and Leased Lines. co-ordinate and monitor third party performance/SLA until resolution. ensure the POIs and cabling / labeling / connections properly in place. humidity. Check whether the iron tower involves pitfalls. like the temperature. Make correction in time if any problem is detected. whether the anchor nut is lost. Make correction if any problem is detected. report and escalate to OPERATOR NOC and the relevant third party as per SLA for the fault rectification. grounding. water prevention. e. AC/DC voltage.• • • • • • • • • • • • • Perform local and remote loop back tests on the base band as supported by the equipment. whether it is broken or bent. feeder. Keep records and report the information. Check the issues caused by third party equipment and/or facilities. equipment fan. Check the IP network equipment. Perform internal electronic fade margin test (if equipment supports this) Commission link if necessary. site security related (potential) issues. TMA & feeder cables. whether the supportive rod or horizontal bar is sturdy. If any abnormality. Make correction in time if any problem is detected.

at completion the vendor will present a comprehensive root cause analysis along with steps taken to solve the fault (for future references). Measure the VSWR and isolation of the cable through an instrument (not required for the bipolarized antenna). these will be purchased by OPERATOR and managed by the vendor. perform the safety inspections for the tower. Trouble ticket will be issued by OPERATOR for any fault on site. All tools shall be purchased by the vendor at its own expense. upon receiving. evaluate. The vendor shall identify and resolve fault under his assigned scope (FLM). Save the original data in the computer. Spares shall be provided by OPERATOR. housed by the vendor for telco and non-telco equipment. In case of special weather such as typhoon and storm and rainy season. TMA & feeder cables. Since spare management is in scope of the vendor therefore collection from OPERATOR warehouse. The vendor shall keep on duty throughout 24 hours. Vendor shall keep a record of used spares.• Test the antenna. and shall arrive at the fault site to support the fault handling immediately after receiving a trouble ticket. the vendor shall use its resources to resolve the trouble and close trouble ticket. antenna & feeder cables and lightning ground in time after elapse of such weather conditions. this information should be sufficient to calculate mean time between failure (MTBF) for any part.1. General: The vendor shall collaborate with OPERATOR to perform simple fault handling for the equipment mentioned in “scope of work” earlier in this document. during such work he will keep OPERATOR field operations/OMC staff updated. Time in both cases shall be noted by OPERATOR and this time will be considered final for calculation of Page 5 of 8 . fix and report any fault(s) that may appear on OPERATOR sites as per industry standards in minimum time. All the consumables for the FLM shall be under the responsibility of Vendor. 7 days a week.2 Corrective Maintenance: The goal of the corrective Maintenance is to identify. use and return (if not used/faulty part) to OPERATOR designated warehouse shall be under responsibility of the vendor. The vendor shall try to restore any fault before the targeted value of restoration time assigned as priority of the site as mentioned in Annex 2 – Service Level Agreement. Transmission will be identified by the vendor before start of each quarter. details of such calculations is presented in Chapter 5. OPERATOR will evaluate the performance of the vendor based on mean time to restore (MTTR) value calculated for that site on per event basis and averaged on monthly basis by OPERATOR. 1. All related costs shall be borne by the vendor. transportation to fault location. Spare parts for BTS.

these resources include skilled human resource. During the course of failure the vendor will keep OPERATOR updated on steps taken to resolve the failure condition. offices. 1. If site quantity is less than 40 No.MTTR or any other KPI as desired by OPERATOR. Resource Assumption 1. the adequate personnel and related resource shall be also ensured to handle those activities.3 Site ATP to FLM FLM Vendor shall participate to do site handover test and acceptance process with the project team of OPERATOR when the site on-air and entering into FLM. tools and consumables.2 Introduction: Resources required to meet MTTR & KPI for the ‘scope of work’ shall be arranged by the vendor at its own cost. one dedicated Site Master (VSWR + Power meter) and other mentioned tools whenever required.s then dedicated car need not be provided. 1. vehicles. Resource calculations shall be shared with OPERATOR. Tool Kit Test & Measurement 1/PM team 1/CM cluster Rigger Kit: Type Tool Kit Tool Kit Tool Kit Item Multi-meter Insertion Tool Compass Used By/For Rigger Rigger Rigger Page 6 of 8 . and however the vendor can plan resources such that it meets minimum assumptions and are sufficient to meet the KPIs. For one cluster one dedicated Car for spares movement. assumptions are taken on lower side.3 General Requirements: These requirements shall be taken as a guideline.1. The Vendor shall ensure the scope of works for the site ATP done in a smooth and efficient manner. Team Configuration: Each 45 Sites should have 1 dedicated FLM Engineer and 1 dedicated Rigger with one dedicated tool kit with them and a motorbike for movements.

Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Tool Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Kit Measuring Tape 30m Measuring Tape 5m Soldering Station Soldering wire Blower Vacuum Cleaner Crimping Tool RJ 45 Crimping Tool BNC Socket Set Screw Driver Set Adjustable Wrench 8" Adjustable Wrench 12" Cable Cutter Side Cutter Long Nose Pliers Wire Stripper Electrician Pliers Hammer Hack Saw Paper Cutter L key Set Star key set File set Monkey plair (Big) Monkey plair (Small) Soldering Sucker Rechargeable Light Drill Machine 7/8 Feeder Cable tools 1/2 Feeder Cable tools Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Rigger Safety Kit: Type Tool Kit Tool Kit Tool Kit Tool Kit Item Safety belt Helmet Safety Shoes Leather Water Bag Used By/For Safety Safety Safety Safety Page 7 of 8 .

Tool Tool Tool Tool Kit Kit Kit Kit Gloves Coverall/ Jacket Pulley Rope ( 130 m) Safety Safety Safety Safety Test & Measurement Tools: Type Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Measurement Item Site Master/VSWR tester Laptop Earth Meter Binocular GPS BER tester Live fiber detector Optical Power Meter Optical power source Battery Tester Signal Generation Device RF Power Meter Digtal Camera Used By/For Engineer 1 Laptop/Engineer Engineer Engineer Engineer Engineer Engineer Engineer Engineer Engineer Engineer Engineer Engineer Test Test Test Test Test Test Test Test Test Test Test Test Test & & & & & & & & & & & & & Page 8 of 8 .