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MIS of Standard Chartered
MIS of Standard Chartered
MIS of Standard Chartered
In the name of Allah, most Gracious, most Merciful This is by the Grace of Allah
MIS of Standard Chartered
5 Letter Of Transmittal Preface Letter Of Acknowledgement Background and Introduction Overview Mission & Vision Area Of Business Main Objective Organizational Structure Organizational Chart Organizational Management IS of SCB Organization Computing Resources Organization TPS System MIS Relation With TPS ATM Process Transaction Flow Chart Conclusion Suggestion Reference 04 05 06 07 08 09 11 12 13 14 15-16 16-17 18-24 25-26 27-28 29 30 31 32 MIS of Standard Chartered .
2011 Sir Jawad Bhatti Course Instructor.6 LETTER OF TRANSMITTAL 02nd April. MIS of Standard Chartered . Sir We here with present our “Term Report” authorized by you as a requirement for this course. In this report. we have tried to provide Management Information System of “Standard Chartered Bank” We hope we have covered all that was required for the report. Management Information System Szabist University Karachi.
Sincerely.Bashir Syed Ali Kamran Kashif Khawaja MIS of Standard Chartered . Mahwish M.Bashir Misbha M.7 If there be any clarification demanded. we would appreciate a call from you.
Thanks to the Almighty Allah who enabled us to complete this project successfully. Although this was a practical and theoretical work. MIS of Standard Chartered . so we faced many difficulties and confusions at many stages of this report. we have got a chance to work on MS WORD and we have learnt a lot using MS WORD. We explored WORD deeply and got many new things to learn.8 PREFACE We student of BA/BS V(A) and this was the first time we have got a chance to explore our research knowledge and skills that we have learnt so far in our University. We have learnt a lot from this effort. Although we not professionals but we have given our best efforts to present this project as much professional as we can. We worked hard and we were Keen to make this project the best in term of material and quality.
9 ACKNOWLEDGEMENT “Life is a journey. It's the life in your years. We also thankful to our parents for their unconditional love and support in whatever we do. who approved our choice of topic and provided us with the necessary guidelines and requirements so as MIS of Standard Chartered . but not the least. First and foremost. we would like to convey our sincerest thanks to our respected Sir Jawad Bhatti. A special mention goes out to all those people who gave us a part of their valuable time to fill up the questionnaires hence enabling us to conduct the research survey. even in the smaller material things like this report. And last. it's not the years in your life that count.” But Life can’t be completed without the support of many people. we would like to thank Almighty ALLAH for guiding us and helping us in every path of our life.
Australia and China. the bank sought expansion in developed countries.10 so help us with the progress and structure of our report. As its operations came under threat from nationalization programmes in the countries in which it was present in the 1970s. Working on this report has been a gratifying experience for all of us. particularly the USA. making Standard Chartered not only the MIS of Standard Chartered .” BACKGROUNG AND INTRODUTION: The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863. “It is good to have an end to journey toward. A Standard Chartered Bank (HQ) in Singapore. founded in 1853. but it is the journey that matters. and the Chartered Bank of India. In Pakistan Standard Chartered merged in Grindlays' operations. in the end.
MIS of Standard Chartered . but the only one with branches in all four provinces. It is a uk base bank and group is Pakistan.11 largest foreign bank in the country.
SMS Banking. Standard Chartered Bank (Pakistan). statements. they offer 24-hour Phone Banking. Standard Chartered merged Union Bank with its own subsidiary. when the Chartered Bank of India.12 OVERVIEW Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with over 150 branches in the country. Personal Loans. Islamic Banking. MIS of Standard Chartered . MAIN SERVICES Consumer banking: Standard Chartered provide Mortgages. In order to maximize customer convenience. Auto Loans. Australia and China first established its operations in Karachi. Credit Cards. ATM Cards and VISA Debit Cards. to create Pakistan's sixth largest bank. The history of Standard Chartered in Pakistan dates back to 1863. In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006. and Wealth Management products. as well as Online Banking and state of the art branches.
Islamic Banking: Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values VISION AND MISSION Vision: “To be the preferred provider of Islamic financial products in the market” Mission: “To create exceptional value for our clients. investors and staff.13 Wholesale Banking: Wholesale banking provides Transactional banking. Corporate Finance. Derivatives & Fix Options. Debt Capital Markets. and by adopting and living our core values” MIS of Standard Chartered . through market leadership in providing innovative Shariah compliant products and solutions. Commodity Finance and deposit products.
14 MIS of Standard Chartered .
15 AREAS OF BUSINESS Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 branches in Pakistan. TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL MIS of Standard Chartered .
000 people. As one of the world's most international banks. Central to this service philosophy is the professional consultative approach they take with each customer. associates and joint ventures) in over 50 countries in the Asia Pacific Region. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1. South Asia. helpful and responsive manner. the United Kingdom and the Americas. The three principal business groups are Treasury. efficient and reliable service in a personal. worldwide. Africa. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market. MIS of Standard Chartered . Africa.16 Standard chartered is operating more then 150 branches in about 25 Cities of Pakistan. the Middle East. the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. MAIN OBJECTIVES Standard Chartered Bank is an international bank. representing over 90 nationalities. they can identify the customer's needs and match them with quality products which suit their best.400 branches (including subsidiaries. focused on the established and emerging markets of Asia. By getting to know the customer better. Consumer Banking and Corporate and Institutional Banking. Standard Chartered employs 60. Their main objective is to offer outstanding value to their customers by providing knowledgeable.
17 MIS of Standard Chartered .
It has intra link system means one link system.18 ORGANIZATION STRUCTURE Standard Chartered Bank has a formal structure. G8: Accounts managers. G7: Branch Manager G6: Regional Head G5: Branch Head G4: Dept head G3: Country head G2: Continent head G1: CEO MIS of Standard Chartered . The hierarchy is below. Managerial Ranks: Descending order G9: Officers of the bank. The organization is a flat organization. MANGEMENT OVERVIEW Management Chart: Standard Chartered has a specific management hierarchy like “G series” in descending order.
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G9 Officers up to G1 CEO. So this is in descending order. MIS of Standard Chartered .till G1.20 ORGANIZATION CHART G1 G2 G3 G4 G5 G6 G7 G8 G9 We can say the chart shows that first line employees come in G9 category and then it tends to G8……….
21 ORGANIZATION MANAGEMENT HIERARCHY CEO Executive Directors Regional Managers Regional Managers Regional Managers Branch Manager s Branch Manager s Branch Manager s Branch Manager s Branch Manager s Branch Manager s BUSINESS PROCESS MODEL (PAKISTAN) Administration and Management R & D System (Karachi) HRM Workforce Planning System (Karachi. Islamabad) Secondary Activities Technology Development (Karachi. Islamabad) Computerized Ordering System (In all branches of Pakistan) Primary Activities Inbound Logistics Operations Outbound Logistics Sales MIS of Standard Chartered Organization Value Chain Services . Lahore.
IS makes whole process much more quick. simple and reliable. anywhere. As Time is money. MIS of Standard Chartered . and due to IS standard chartered bank make thousands of transactions per day. customer service gets improved. Now you can manage your finances anytime. round-theclock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. online banking emerged and lot of others benefits. Due to IS employees can easily connect with other branches.22 INFORMATION SYSTEM IN STANDARD CHARTERED As Standard Chartered started their business in Pakistan in 2006 so as such there is no Pre-IS era of standard chartered bank in Pakistan. In fact. They are using IT since the start of their business in Pakistan. It gives you convenient. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis.
Through this people soft manager make contact with each other. EBBS (electronic business banking software) software’s. virses. Application Software: MIS of Standard Chartered . ORGANIZATION COMPUTING RESOURCES Software Resources: Following software’s is used for the functioning of our information system and organization. Organization is fully digitalized SCB has WAN. HRIS to make their employees up to date with the time this people software and other IT equipment is taken from Kuwalalumpur Singapore. Having PTCL Services. Having CAT6 cabling and for backup have rescue disaster recovery system. HRS. and using Cisco technologies (latest39503800 series routers). LAN & VLAN Networks.23 Information Structure: This is confidential knowledge that the bank is using people soft.
Microsoft Office. HP Printers. System Software: Following application software’s are used in our organization and functioning of our information system. Currency Counter. EBBS (SCB banking system). o o Operating System (Windows XP and Linux) for PC’s. Canon Document Scanners. Windows 2003 server for mainframes. MIS of Standard Chartered • • • • . Hardware Resources: Following hardware resources are required for the functionality of IS and organization: • Personal Computers. Networking Cards. • • • • • • • People Soft. Symantec security system. SAP and ORACLE at backend. Adobe Reader. NOD32 Anti-Virus.24 Following application software’s are used in our organization and functioning of our information system. SQL based data base.
At the top is the client web browser used as an interface to the application. usually developed with a web server-side scripting language that can interact with the DBMS. IBM Mainframes. COMPUTING TYPE In Standard Chartered Bank. they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. Between the two lies most of the application logic. which increase the functionality of organization. Dell & HP PC’s. consisting of the database management system that MIS of Standard Chartered . • • • Three Tier Architecture: Most Web Applications which use database access do this through three layers of application logic.25 • Coin Counters. This type of computing system provides an easy access and efficient flow of data. At the base is a Database Management System (DBMS) and a database. and can decode and product HTML used for presentation in the web browser. HP Digital Scanners. The figure describes that at the base of an application of three-tier architecture is the database tier. All the data save in main server or HUB and employees can easily access it.
modify and query. On the top is the client tier. Built on top of the database tier is the complex middle tier. which contains most of the application logic and communicates data between the other tiers. delete.26 manages the database containing the data users create. usually web browser software that interacts with the application. Three Tier Architecture Network: MIS of Standard Chartered .
Component Based Development: The component technologies have evolved in large part because of the explosive growth of Web-based systems and applications. COM/DCOM. Entity Relationship Diagram. PHP and JavaBeans. Based on the content analysis.29 The Database Tier: The database tier is the base tier of the proposed software. database of the proposed software is created using mysql Database Management System. MIS of Standard Chartered . Designing databases and building tier is the first step of this software. Three major infrastructure standards are available for web engineers: CORBA.
and retrieve the transactions of an organization.30 ORGANIZATION TPS SYSTEM Transaction Processing System: A Transaction Processing System (TPS) is a type of information system. TPSs collect. a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs. store. TPS in Standard chartered bank: Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise. The essence of a transaction program is that it manages data that must be left in a consistent state. Payroll TPS MIS of Standard Chartered . A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective. a special kind of programs. modify.
And when that check is cashed. Employe e Data Payroll TPS People Soft General Ledger Managemen t Reports Check Passes by Manager Payroll Master File (HUB) Check Issued to Employee General Ledger Customer Identification MIS of Standard Chartered . Management takes notice the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. the record is updated in the general ledger as well as the master payroll (HUB).31 In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management.
So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. by tracing their thumb impressions on biometric device. This help management to monitor the working efficiency of an employee.32 In Standard Chartered Bank there is their own information management named software “Virses” is working which is connected to NADRA. Which helps the management to identify whether he/she is using his original ID card or not. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Input (ID #) Virses HUB NADRA (Customer identification) Management Employees Record All employees are supposed to login when they enter the bank and logout on leaving. Employe e Job Login & Biometric Device LN HUB MIS of Standard Chartered Employee Job Logout . the bank has their own setup named “LN” which makes records of all the transactions made by an employee. Moreover.
The LN enters the HUB where the specified file is accessed. The new transaction is send to LN. For example.33 Real time Banking In many circumstances the primary factor is speed. allowing both the bank and customer to keep track of funds. when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible. Updates LN Update d HUB Online Complains Standard Chartered Bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management (PeopleSoft Software) and after the problem identification it is send to the concerned department. MIS of Standard Chartered . The updates are made entered there and finally the update is done. New Transactions.
Accoun t Alert (PeopleSoft Software) Customer Service TPS Management HUB Advices Send to Customer Account Opening This TPS is designed for opening a new account in the bank.. city name. so incase if someone account balance is getting near to zero the system automatically alert the management about that. Input: Give bio data. mail or phone call) to check the account balance. Then manager take manual action and send him/her the advice (a letter. NIC no. MIS of Standard Chartered .34 Custome r Queries Customer Service TPS PeopleSoft Software Identify Proble m Send to Concerne d Dept. income. Advices As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank.
amount & the transaction. city name. Online Activity Purpose: Transfer funds with the organization. Virses (PeopleSoft Software) Customer Service TPS Applicant Identification New A/C Opened A/C Dept. Custome r Customer Service TPS A/C Dept HUB Fund Transfer to MIS of Standard Concerne Chartered d Branch .35 Process: Information sends to the “virses”. account title. Process: The information will send to organization server (HUB). Input: Concerned Branch code. Output: Transfer of fund to the concerned branch. HUB Output: new account opened in the bank.
company name. Output: Issue of credit card. HUB ATM Issued Car Financing: Purpose: Leasing a new car. MIS of Standard Chartered . down payment amount. NIC. Input: Give bio data. If information is correct then it is forward to customer service centre. and bio data send to virses which directly linked to NADRA. Process: NIC no.36 ATM Card Purpose: Easy with draw of cash. income summary. Input: Account title. Virses Applicant Identification Customer Service TPS (PeopleSoft Software) New A/C Opened A/C Dept.
These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. provide the basic information about the organization’s activities. MANAGEMENT INFORMATION SYSTEM Relationship of MIS with TPS: MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems.37 Process: The information is send to the HUB and verifies the account of customer and makes the Schedule: for leasing for the given period of time. Output: Customer can get a new car. In case of our organization the TPS’s of ATM Cards. MIS of Standard Chartered . HUB Applican t Identification Customer Service Managers Issuanc e A/C. Financ e Dept. If there are some flaws then they take control measures to fix those flaws. Payroll and Customer identification etc.
I info Master File Employees Info Master File Customer Account Master File Customer Queries Master File Customer ATM Master Files Customer Advice Master File Payroll TPS MIS FILES Payroll Data Customer Identification TPS Customer Data Employee Record TPS Employee’s Data Real Time Banking TPS Customer Data Customer Complain Data Customer Service TPS ATM Cards TPS Customer Account Data Advices TPS Advices Data Master Files Online Activity TPS Online Customer Customer Data Customer Finance Master Files Car Financing TPS Customer Data MIS (EBBS) MIS of Standard Chartered Car Financing TPS .38 Transaction processing system Management Information system Payroll Master File C.
39 Reports MANAGERS ATM Transaction Process: MIS of Standard Chartered .
40 MIS of Standard Chartered .
41 MIS of Standard Chartered .
42 Transaction Flow Chart: MIS of Standard Chartered .
new allowances etc to the routine work including cash and payments record. enabling the bank to provide the quality and satisfactory services to their customers. These report discuses all the activities that the Management Information System performs in our selected organization “Standard Chartered Bank (Pakistan)”. payroll and the processing of the complaints. updating of records. It explains all the TPS how the transactions are made by the bank. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS. pre and post era etc. Also includes the inter relations. of all the entities in the database of the bank. the branches. MIS of Standard Chartered . using of these TPS from the new events such as account opening. ERD diagram represents all these relations. MIS and the Information it generates are generally considered essential components of Prudent and reasonable business decisions. These TPS holds all the activities from the manager and employees to the customers. The reports start with the background history of the bank such as when it establish in Pakistan.43 CONCLUSION & SUGGESTION Conclusion: A management information system is a system or process that provides the information necessary to manage an organization effectively.
44 Suggestion: The bank is using the IS very efficiently and increasing its profitability. the bank should made its IS upto-date for providing best services to their customers and attracting more customers and increasing its productivity. but still there are many things that should be improved. With the increase in the technology. 1. MIS of Standard Chartered .
45 REFERECES: www.com.pk • www.com • Annual Reports of Standard Chartered Bank • THE END MIS of Standard Chartered .standardchartered.google.
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