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Blac k Ran Book Company k Inde x Net Ran Chang Est. 05 Profit Employe k in e from Revenu Leader Margi es 2005 2005 e n Service s
Affiliated Computer Services (Public, NYSE:ACS): With new CEO and several key acquisitions, Fortune 95.1 10 500 ACS outperforms with 2006’s top ITO & BPO contracts, High standards & highest customer satisfaction scores. Satyam (Public, NYSE:SAY): This outsourcer who pioneered the offshore development center model for software delivery saw 93.4 profits zoom 54% 19 and record 36% growth. With Accenture’s former chief marketing officer onboard, Satyam won’t be satisfied being #2. Cognizant(Public, NASDAQ:CTSH): Agile, fast moving, touting a strong track 92.9 record of delivering 21 business results, One of BusinessWeek’s “Hot Growth” companies of 2006. 92.6 Perot 43 Systems(Public, NYSE:PER): Awarded for superior ITO services, Perot delivered new industry solutions generating big revenue leaps with appreciable expansions into the
BPO, ITO, HRO
22.81 29,000 %
B. Rama Raju
18.34 25,000 %
Lakshmi ITO, Narayanan BPO
Peter A. Altabef
Nilekani BPO 6 45 +39 $450M 12.1 Top 5 IT services 14 companies & ranked #1 among the world's specialty offshore infrastructure service providers for two consecutive years. NYSE:GE): The largest BPO company in India.A corporate recruiting program aims to hire top talent grads from US universities this year. Pioneer in Indian outsourcing.97 54.000 % Narendra K. BOM:532281): India’s original garage start-up. Infosys (Public.government and healthcare revenue cycle outsourcing.9B 21. ITO.4 33 customers.000 % Pramod Bhasin BPO . HCL (Public.9 established.2 Citicorp as profits 25 jumped 31%. 90.000 Shiv Nadar ITO 9 +25 $1B 12.41 12.000 % Nandan M. HCL Technologies ranked among the world’s 91. INFY acquired Progeon BPO from 92. BOM:532540): Six of the Fortune Top 10 companies are among TCS’ valued 91.2B 26. Annual profits rose another 41% with broad Latin American expansion plans. Patni (Public. structured methodologies grew income 38%.000 % Subramani an ITO Ramadorai 8 +6 $757M 2.57% 13.02 58. NYSE:PTI): New solutions and well91.7 GenPact (Public. NASDAQ:INFY): Crossing over to $2B in Annual Revenue. 5 +20 $2. Patni ITO 7 TATA Consulting Services (Public. GenPact is the joint 34 +26 $2.25 30.
3B 18. Positive news and strong earnings propelled swiftly growing sales. HRO 11 Fiserv (Public.7 Hewlett Packard(Public.000 Mark Hurd ITO . 3 -10 $4.66 23. Honored as country’s most admired employer. Garner BPO 13 85. expanding its 88.000 % Leon Busch BPO. Fiserv was on the acquisition track. Mellon sold its HRO to ACS to focus on asset management product lines.06B 11. ClientLogic(Private): Large global presence with 24 USbased BPO facilities. It’s paying off.000 % Jeffrey Yabuki BPO 12 86 $350M n/a 22. NASDAQ:FISV): With a new CEO and COO onboard.2 SourceNet Solutions.07% 150. 48 a high performing provider of finance and accounting BPO services. Top CRM vendor. NYSE:HPQ): GM awarded more than $700 million in $86.9 technological New footprint in the insurance industry. 10 +38 $4. NYSE:MEL): Mellon’s efforts to create a complete working capital management solution was highlighted by the acquisition of 90.000 David E.venture between GE and private equity firms. Mellon (Public.88 17. New Latin American centers greatly expand ClientLogic’s New global footprint while simultaneously bolstering its bilingual and near-shore English services.7B 4.
62% 50. Convergys(Public. Convergys.4 major BPOs in the 42 year: OfficeTiger and Astron.7 revenue is up 33%.03% 60. EPA:CAP): Hard charging for North American business.information technology services contracts over a fiveyear period. ITO 16 +26 $8. 9 is expanding its 10year SAP relationship to help accelerate and increase the global growth of its employee care business.000 Rohit Kapoor BPO .89% 66.4B 1.5 licenses in the world. 5 with outsourcing comprising over 38% of Capgemini’s total revenue base. NYSE:CVG): Top performing. creating processes and distribution for mission-critical information for the world’s largest companies. direct mail & financial printing Acquired two 83.9 EXL Service New Holdings(Private): EXL is driven on a culture of values that has produced record $344M n/a 7. Cost reduction & accountability efforts cut over 15.000 James F.000 Paul Hermelin BPO. 84. Capgemini(Public.000 Mark A.9B 2. Angelson BPO 17 82. Orr Call. NYSE:RRD): 140year-old US firm that provides solutions in commercial printing. RR Donnelley(Public. 14 -5 $2.6B 4. HRO 15 -10 $6.000 jobs. award winning CRM. the largest holder of outsourced SAP 85.
11% 25. i-Flex Solution s(Public. Sutherland(Private): This global BPO anticipated the surge in the European market demand for 80. Vellodi Call. NYSE:GIB): Founded in 1976. BOM:532466): This zero-debt Indian company with 96% of sales originating from software exports 81.growth and outstanding client satisfaction ratings in financial outsourcing services.7 global sourcing and 11 invested to capture a large share of this business with top ranked global call centers.000 Dilip R.6 offers specialized 32 custom solutions and consulting services to 625 financial services industry customers in 120 countries focused in the lending industry. BPO Roach 21 +1 $300M n/a 7. 40% growth in 2005.5 20 services firms in the world. To improve bottom line performance.000 Michael E.000 P.8 24/7 Customer(Private): Continual improvements earned 24/7 a distinction of being 22 18 +14 $323M 16.28B 6.65 6. Canada’s CGI is eighth largest independent information technology and business process 80. Kannan ITO . a 1. 77. CGI (Public.000 % Rajesh Hukku ITO 19 -8 $200M n/a 13. BPO 20 - $3.000 FTE reduction in force (RIF) distressed internals.V.
000 ITO. Record results didn’t 2 necessarily add up to high client satisfaction rankings as Accenture brings aboard a new chief leadership officer to re-train its 10. ICICI Bank. or 40% of net revenues. Call 26 +23 $165M n/a 12. Comerford HRO 23 Ceridian (Public. Turner BPO. lowering attrition & actively mentoring workers to keep clients happy. Joellin BPO.000 Neeraj BPO . 29 Operational and earnings targets well surpassed.64 billion.1B 7. Accenture(Public. Call 24 SOFTTEK(Private): Mexico’s nearshore outsourcing alternative. NYSE:ACN): Acquired middle market BPOs. which 71. 22 76 -20 $17. Softtek aims to be America’s 73. +6 $1.6 WNS Global 49 $140M n/a 4.18% 123. NYSE:CEN): Signed 100th multinational 74.2 7 manages total assets of over $38 billion.56% 9. ICICI OneSource(Private): This globally expanding BPO is backed by ICICI Group. 70.99% 8.500 Ananda Mukerji BPO. Its flagship.000 Blanca Trevino BPO 25 -18 $123M 8.the best performing global call center.000+ managers in 2006.46B 9.000 Ronald L.5 payroll client.6 New top BPO. Softtek is one of the few companies outside of India that has global delivery capabilities. is India's largest private sector retail bank. Outsourcing net revenues were $1.
BOM:532528): IT consulting & software solution clients include 5 of top 10 Fortune 500 69.000 Raviv Zoller BPO .8 39 OPI beefed up the marketing team and opened expanded India operations.Services(Private): Rated as India’s top BPO for two consecutive years by NASSCOM. Schmitz BPO 28 +10 $30.116% revenue growth pumped Datamatics up to be third largest pure BPO in India. Outsource Partners International(Private ): Largest outsourcing firm dedicated solely to finance and accounting functions.000 % Sriram BPO Shrinivasan 29 EPAM (Private): With 83% annual growth.3 Ness New Technologies(Public .000 Clarence T. Datamatics(Public. ITO. 69.000 Arkadiy Dobkin ITO 30 $386M n/a 7. Bhargava 27 +12 $42.4 in Central and New Eastern Europe. Moskow’s EPAM is recognized as one of the top worldwide leaders in application development. NASDAQ:NSTC): Israel's leading IT services and $60M n/a 2.84 2. WNS was recently ranked best performing BPO by neoIT.6 companies plus 38 customers in 58 countries. a high demand provider of software engineering outsourcing services 69. 69.3M 14. resulting in threeyear revenue growth of 842%.7M n/a 1.
1B 2.27 4.2 this year.000 % Lawrence J.outsourcing company is the big winner of regional BPO business. Nearly 60% New of TeleTech's revenue is generated internationally with services offered in 150 languages from nearly every continent on the globe. Acquisitions propelled prime growth. Oracle (Public.and ARfocused BPO. PeopleSupport reported record revenues and an increase in net income of 74 %. NASDAQ:TTEC): The customer is king with Teletech. Inc.93% 40.8B 23.000 Kenneth D.1M 32.9 and Oracle's 12 shopping spree has done little to solve the company's fundamental problem: sluggishness in its flagship database business. Lowering its dependence upon its $62. TeleTech Holdings. 68.(Public. NASDAQ:PSPT): CRM. Call Tuchman 32 -20 $11. 31 $1. Ellison ITO 33 68. and TeleTech was king of new and expanded call center contracts 69. NASDAQ:ORCL): Oracle is fighting toeto-toe with archrival SAP to retain customers picked up through its $20 billion worth of acquisitions. insurance & finance.3 PeopleSupport(Publ New ic.51 50. particularly in banking.000 % Lance Call Rosenzwei g .
000 Ginni Rometty BPO.5 Kearney.52% 117. -34 $46.7B 1. EDS (Public.000 Sergei Levteev ITO 35 IBM Global Services (Public. 34 New - $30M n/a 1.biggest clients over the last few years from around 80% to around 50% and growing product lines while expanding the number of seats for its E-reps is putting big cash in the coffers.000 staff in 12 months but overall management satisfaction dropped post acquisition from the top ranked position. 63. BPO arm IBM-Daksh 65. NYSE:EDS): A year of executive & strategic operational shake-ups. International Business Alliance(Private): IBA. Jordan ITO . A.8 1 added over 10. NYSE:IBM): Big blue is getting bigger and betting big on outsourcing in India. IBM has been a major strategic partner of IBA from the outset. ITO 36 +8 $19.000 Michael H. an alliance of privately owned companies. EDS completed the sale of its global consulting subsidiary.6 largest IT service provider in Eastern Europe. BPO. is the 67. and 44 established an office of the COO to increase alignment and drive change throughout its business operations including takeover of BPO giant MphasiS.33% 20.T.2B 9.
ITO . EDS' total India work force is projected to exceed 20.9B 4. Gifford HRO 38 +9 $80M n/a 3.000 by year end but -24 $2. 62. 4 BOM:526299): EDS has completed the acquisition of a majority stake in MphasiS BFL Limited.9 13 At the same time. effective immediately. Inc.000 % Jaithirth Rao BPO. vCustomer was named by 61. Wall Street moved Hewitt's stock price down by 8% to a 52-week low on the day of these announcements.000 Sanjay Kumar Call 39 -35 $205M 15..000 Dale L.94 12. 58.9 MphasiS (Public.4 47 BusinessWeek as a top-10 “Hot Player” in global outsourcing call centers. Overall satisfaction took a leap up. Hewitt sent shock waves through the HRO industry when it announced the retirement of its CEO at year end and the resignation of its president of HRO.37 Hewitt (Public. the company announced that it will be reviewing its guidance for the third quarter and full fiscal 2006 pending a review of its HRO contracts. With the addition of MphasiS and current expansion plans. vCustomer(Private): Handling tens of millions of customer contacts a month.76% 22. NYSE:HEW): One year after Hewitt Associates merged with Exult.
3 by 27%.95 55.3 New independent BPO arm of Hexaware Technologies.5B 12. an IT & BPO services company.3B 18.6 Larsen & New Toubro InfoTech(Pu blic. NYSE:WIT): India’s second largest IT company grew revenue 30% and profit after tax grew 56.000 % Arthur F.38 44. Weinbach HRO 43 Caliber Point(Public. +11 $8. Premji BPO. Xansa (Public. BOM:532129): Newcomer Caliber Point Business Solutions is the 52.000 Vijay Kumar Magapu ITO .000 % Azim H. Building sales momentum globally with key contract wins. BOM:500510): A subsidiary of one of Asia’s largest construction and engineering corporations and BusinessWeek Asia $147.5 M n/a 5. NYSE:ADP): Revenues soared through enhanced HRO offerings.000 Ashok Bildikar BPO. ITO.000 Alistair Cox BPO 42 ADP (Public.32% 24. Management shakeups caused concern and entry for smaller BPOs to compete.1B 8. ADP 54. ITO 44 $2. 40 -34 $2. 5% revenue 6 contribution from innovation initiatives.management esteem fell.67% 6. 51. Wipro (Public. LON:XAN): UKbased Xansa offers financial BPO to primarily European 15 clients.1 31 pays 1 in 6 private sector workers in the US but competition is capturing payroll marketshare. Call 41 55 -26 $376M 3.
000 John Harris Call 47 -30 $5. New York-based financial services specialist & keeps growing. ITO McGrath 48 Freeborders(Private) : Amassing a top notch creative executive team in the US. Larsen & Toubro Limited. this technology 48.6B 3.3M n/a 2. 48. eTelecare(Private): 70% growth in call center business spurs entry on the 49. Luxoft acquired IT Consulting International.8 and Deutsche Bank.7% Joseph W.6 Computer Sciences 16 Corp.(Public. Luxoft (Private): Russia's leading software developer and IT services exporter has longterm clients including IBM. Dell.95% 79. NYSE:CSC): Big government contract wins but lower client satisfaction scores among large competitors.000 Ramsey Walker ITO 49 $14. Honeycutt ITO .000 Dmitriy Loschinin ITO 46 $153M n/a 7.1 17 chatter. CSC -33 n/a n/a 1.76B 36. New Gaining momentum.9 outsourcing provider New from China has secured $20 million in expansion capital from investors and is ready to expand.“Top 50” technologydriven giant. Boeing. Unisys (Public.000 29.3 New Philippine Stock Exchange and the Nasdaq later this year or in early 2007.000 Van B. 45 $37. 49. NYSE:UIS): Troubles abound for UIS with RIFs & low morale 49. Management challenged to react to lower profit margins and higher losses.
SPi outperformed 15 former list winners & competitor BPOs to 48.300 jobs over the next two years.500 Ernest L. Cu BPO .4 make the 2006 New rankings. Shaky times. legal. at the time of this writing. by ePLDT. then decided to go with a stock buyback program instead.explored potential sale of the company. publishing and transaction markets. 50 - n/a 6. SPi (Private): Philippines-based outsourcing leader in the healthcare. Acquired in July 2006. Honored recently as the top global leader in human capital development. It also announced that it will cut 5. mainly from its European operations.
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