About The Job.

Department of Accommodation and Commercial Services, Residential Services Professional Services
Residential Mentor

The Resident Support team is part of Residential Services. The team is responsible for the welfare and discipline of students in residences, working closely with other sections to ensure consistent, appropriate and timely responses to student issues. You will provide support to residents in a designated area and residents in the community when on call. You will also assist the Senior Residential Mentor in providing an exceptional welfare service and uphold the University’s disciplinary policy in respect of students.


Main Duties and Responsibilities
    Meet and greet new students on arrival to University accommodation, e.g. during intro weekend and when subsequent vacancies are filled. Participate in the welcome programme for new students. Ensure residents are aware of all induction talks and help to promote attendance. Respond to routine enquiries regarding the services and facilities available within the residences and elsewhere in the University, acting at all times in a professional and courteous manner while representing the Department. Promote a sense of community amongst residents, through regular meetings within individual areas and by flat visits. Actively encourage interaction between residents occupying the same flat/corridor and with other residents on site. Ensure that residents are aware of relevant activities taking place in the residences, the Students’ Union or on Campus. Provide support to residents experiencing difficulties and direct as appropriate to the Senior Residential Mentor or sign-post to other services within the University. Operate an open surgery for residents in the designated area at a published time each week, if appropriate. Visit flats on a systematic basis to obtain feedback on service facilities provided and to ensure the general well-being of the residents. Report findings to the Senior Residential Mentor. Communicate information on safety, welfare and education campaigns by visits to flats/corridors and by displaying information on notice boards. Ensure notice boards are kept up to date and that they display appropriate information.

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Provide front-line support for approximately 100 residents within a designated area and approximately 900 residents in the community when on active duty. 3. PERSON SPECIFICATION Applicants should demonstrate evidence of the following criteria in their applications.) Any other duties. particularly for events that happen outside active duty hours and in emergencies. Assist as required with tours of accommodation for prospective new students and their parents. health and safety procedures. 7. (Part of the work load is reactive. Provide an initial response to complaints of noise or other anti-social behaviour within the designated residences and refer matters as appropriate to the Senior Residential Mentor. X X X X X 9. 6. Knowledge of residence contracts. seeking references. X 2 . Good listening skills. meningitis protocol. 8. An understanding of equal opportunities within the University and the residences. Meet/communicate with members of the Resident Support Team to assist the delivery of the resident support service through weekly meetings. X X X 4. Essential Desirable 1. health. inviting short-listed candidates to interview and other forms of assessment action relevant to the post. Prioritise own workload and manage work times in conjunction with the Senior Residential Mentor. ensuring that the Data Protection Act is adhered to. non-verbal and written correspondence. Plan communications with residents throughout the year on various safety. incident report logging and management and updating of daily reports. Appointed persons First Aid. 5. Team working Team working skills. commensurate with the grade of the post. welfare or maintenance concerns whilst on duty or occupying the premises. IT skills particularly e-mail and Microsoft Word. Criteria Qualifications and experience Knowledge and experience of the University’s academic and administrative environment. We will use a range of selection methods to measure candidates’ abilities in these areas including reviewing your on-line application.          Report as appropriate any safety. welfare and educational campaigns and in receiving feedback on services provided. Pass correspondence to the Senior Residential Mentor for filing and record keeping purposes. Record formal contacts with residents and take notes of actions taken. Communication skills Excellent communication skills via verbal. security. Provide a visible presence during the final week of the residence contract to help ensure that the departure from the residences is smooth and trouble free. Good interpersonal skills in confrontational situations and when dealing with difficult situations. Data Protection Act. 2.

10.uk. If you are unsure if you may apply for this post for this reason then please contact Alastair Thirsk.html Closing date: 6 January 2011. Department of Human Resources. Sheffield. Please note that due to the large number of applications that we receive.uk or 0114 222 8953. you are required to provide details of your convictions in confidence.154 per annum for 17 weeks. This post is part-time working on average 9 hours per week during term-time. Selection Action – next steps Following the closing date. 12. Actual salary: £1. University of Sheffield. Terms and conditions of employment: Will be those for Grade 2 staff. with the job reference number/ title of post/recruiting department. 11. A genuine commitment to providing excellent customer service. Senior HR Adviser in the Department of Human Resources for further information.ac.ac. Salary: £13. 3 .856 . you will be informed by email whether or not you have been shortlisted to be invited to participate in the next stage of the selection process. This information will be treated as strictly confidential and will only be considered if you are invited to interview for the post. If you have been barred from working with children or vulnerable adults by the Independent Safeguarding Authority it is a criminal offence to apply for a post involving regulated activity with children or vulnerable adults. in advance of the interview to the Assistant Director Business Support. More details on salaries. Informal enquiries: For all on-line application system queries and support contact: e-Recruitment@shefield. For informal enquiries about this job and department: Contact Dominic Holland on d.holland@sheffield.550 per annum (pro-rata).ac. it may take up to two working weeks following the closing date before the recruiting department will be able to contact you. Criminal records check: Please note that as this post is exempt from the Rehabilitation of Offenders Act 1974.£14.uk/jobs/salaries. S10 2TN (mark the envelope PERSONAL). If you have a spent criminal record and are invited to interview for this post. X X X Further Information This post is fixed-term with a start date of 24 January 2011 and an end date of 10 June 2011. terms and conditions and our wide range of benefits for staff are available at http://www.sheffield. Personal effectiveness Flexible approach to work. Enthusiasm.099 . Western Bank. Regulated activity involves contact of a specified nature.£1. a satisfactory Criminal Records Bureau Disclosure will be required for the appointee.

ac.shef.uk/hr/equality/support/twoticks/ Professional Services have achieved the Investors in People Standard 4 .The University of Sheffield is committed to achieving excellence through inclusion The University of Sheffield is proud to be a Two Ticks employer http://www.

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