Professional Documents
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Arvind Verma 27
Snigdha Kotnala 19
Parikshit Kanase 16
Devendra Singh 43
About Wipro
• Wipro is the first PCMM Level 5 and SEI CMMi Level 5 certified IT
Services Company
• Fuelled by quality and excellence Wipro blazes ahead with the vision to become the
world's leading IT services provider.
How they have done better
Salient features of Wipro’s quality program
•Most mature Six Sigma program in the industry - Ensures that 91% of its
projects are completed on schedule, much above the industry average of
55%
•World's first SEI CMM ver 1.1 Level 5 software services company
•Defect prevention - Post release defect rates at less than 0.2 per KLOC,
amongst the lowest in the industry
•Cycle time reduction due to lower rework rate
•Cost of failure avoidance and high project visibility
The DSSS (Development of Six Sigma Software) methodology
Wipro has the DSSS methodology for software development. The
methodology uses rigorous in-process metrics and cause analysis
throughout the software development lifecycle for defect free deliveries
and lower customer cost of application development.
1) Why the necessity of any Quality Management System
Module was felt by the Company?
ISO 9000
Six Sigma
SEI CMM
PCMM and
CMMi
3) How the implementation plan was prepared and which
organization members were involved?
All Head of the deptt and top Management people were involved
4) Was there any resistance to change from employees for
implementing this quality models. If yes, how they manage
resistance to change?
PCMM
•Matching of changing customer needs with available competencies
•on-time, on-budget project deliveries regardless of project size and
complexity
Six SIGMA
•Six Sigma brings in customer focus
•Defect reduction (software defects reduced by 50%)
•Cycle time reduction (rework in software down from 12% to 5%) leading
to improved product quality
•Waste elimination and increased productivity upto 35%
•Cost of failure avoidance (Installation failures down from 4.5% to 1% in
hardware business)
•Tangible cost savings due to lower application development cost for
customer
5) What are the benefits received due to implementation of
quality model of the organization?
CMM
•Better control of products and processes
•Lower effort and schedule overruns (91% projects completed on
schedule as opposed to an industry average of 55%)
•Better project risk management
•Significantly reduced costs (cost savings upto 35%)
•High customer satisfaction
CMMi
•Better requirements specification
•More powerful design evaluation
•Enhanced quantitative project management techniques
•Highest possible value to customers
6) What are the pitfalls of quality model implementation?
Ex: In a project for a retailer, the company reduced the test case
execution time and brought down the number of test cases from 848
to 167. giving benefits to the Wipro team and the to the customer in
terms of reduced execution time and test result analysis time.
8) How you measure effectiveness of Quality Management
System ongoing basis?